I have a 2007 Mercedes Benz S550 with 25k miles, and had to spend $6000 for a Remanufactured Transmission at Mercedes Benz of Scottsdale, Arizona. I called Mercedes Benz Corporation and a case manager by the name of Valerie told me that because I dont have any warranty from Mercedes Benz, I am on my own and kick rocks, they dont have to pay for the transmission. What type of company sells a product and when the product fails, they dont want any part of it. Please I need an attorney to help me deal with this issue. You tell me a vehicle that costs $100k to make needs a new transmission after 25k miles driven. Are you kidding me? Mercedes Benz has a lot of people in my situation. Can the Us Attorney General does her job? Can you please investigate Mercedes Benz and find out why they cost American Citizens so much money after buying their fake beauty cars....

My CLS550 only has 60k miles. The check engine light came on and the dealer has informed me that it is due to a faulty balance shaft. This is a known issue and a class action suit was filed. Mercedes settled out of court so they would not have to issue recall notices. I was never notified of the situation so I have been driving the car, not realizing that I was in danger. Now that I am aware of the issue, Mercedes is only willing to cover 37% of the $6,000 it is going to cost for the repair. How can any company think it is ok to use faulty parts, not inform the consumer and then not stand up to their responsibility? I will never own another Mercedes and I encourage everyone to beware of doing business with such a company.

I bought a new 2012 CLK 350 MB from Myrtle Beach Automotive. Air conditioner did not work (came from factory not working). After 1 week in service center, I received the car back. I met with GM **, Service Manager **, and Service and Parts Operations Manager ** out of the corporate office in Jacksonville, Florida about receiving another new car, extending my warranty, or refunding my money. ** went on to tell me he had the power to do whatever he deemed necessary to keep me the customer happy and the dealership in which he also represented. Long story short, he did nothing but lose a customer for life. And now for peace of mind for me and wife, we are probably going to be spending another 3 to 4 grand on an extended warranty because we are concerned that we have purchased a lemon. I sure wish I would have read all the reviews before purchasing a MB.

I bought a 20k mile C Class Mercedes from a main dealer in Brighton. Within 2 months of ownership, the brakes and discs all needed replacing. Mercedes UK claimed the parts were consumables and are therefore not covered under the warranty even though the car only had done 20k miles. The dealership finally replaced the fronts after 5 months of complaining but has refused to replace the rear. I also had issues over the alleged mileage on the car and the claimed servicing on the vehicle. Mercedes UK behaves like a back street dealer and refused to help. Jeremy ** claimed that Mercedes had improved their after sales, I strongly disagree.

2016 c300 So I went in for my scheduled service. Guy tells me I need 4 tires which I already knew. I said to him never in my life did I need tires after 22 months. He comes back with a price of 1700$ for 4 tires. I’m walking around dealership talking to random people and technicians who also said they have a problem with tires. One guy had to change them twice in two years. A few technicians also told me there’s a problem with the tires but wouldn’t say it out loud. How many other Benz owners have had this issue with their tires.

I was a loyal owner of Mercedes Benz (two cars in the past four years). My most recent purchase is the C350 Sport. It came down with a transmission breakdown last week, after three years and just 86,000 miles. I had the car towed to the Euromotors (Germantown, Maryland). I was told that I was to pay about $10,000 in repairs. I became a Mercedes Benz customer because of your craftsmanship and reputation. I never expected a power train issue so early in the life of such a great car. I love the car; I enjoy driving the car, and I expected to remain a loyal customer for a longtime. In fact, I was planning to trade my C350 for the new E350 Coupe next year. The dealership is not willing to do a courtesy repair on my car because my regular services had not been completed by them. I would like the Mercedes corporate office to intercede on my behalf, but when I contacted them (in not so many words), they told me that I was SOL (short on luck), and I was at the mercy of the dealer. I guess I made a big a mistake when I left BMW to become a Mercedes owner.

Never again will I buy a new Mercedes. Our 2011 ML350 has only 22,000 on it as of today. We use it for vacation trips only and it is stored in a climate controlled garaged when not in use. We have had three major repairs in the 22,000 miles, mostly sensors failing that made drivability terrible. Also had to have a new computer installed after several trips to various MB dealers who could not seem to diagnose the problem.Latest problem is bad rattling noise from the front suspension. I took the car to an independent mechanic who has a stellar reputation who diagnosed the problem as upper front strut mounting failure. This was at 17,000 miles and in preparation for a trip to Florida we had scheduled and wanted to be sure it was safe to drive. On that trip I took it to a dealer in Raleigh, NC where our daughter lives to have it repaired (We have no dealer within 100 miles of us here). The dealer verified the strut problem and quoted over $1800 to repair, which was a shock to me as I assumed at 22,000 miles that the warranty would cover this. We were told the time on our warranty had expired by just a little bit and it would not be covered by warranty. I called MB USA and tried to get it covered since it was such low mileage on the car. They would only allow a 40% discount on the repair. I then took the car to the earlier mentioned mechanic who did the repairs for less than the 40% off price at MB dealers. Never again will we buy a MB or have this one repaired by a MB dealer. The build quality on this car is about as bad as owning a Yugo. I have much experience on automotive builds as my hobby is restoring antique cars and building hot rods. I have built several cars from the frame up and currently own two hot rods built that way (1953 Ford F-100 and a 1934 Chevrolet). The car club I belong to is who recommended the local mechanic I use now for all maintenance on my newer cars when I dont have time or equipment to do it myself. The MB was purchased by my wife as her car and we expected much more from such a high priced vehicle. Highly disappointed in Mercedes-Benz.

Purchased a Mercedes-Benz SLK 250 hardtop convertible. After the second leak the local dealer replace my hardtop and installed a fake pano roof that looks like a cheap aftermarket accessory that devalues my car. I purchased a hardtop and that is what I wanted and expected when I returned to the dealership. Now trying to get the situation resolved after escalating to MBUSA. This has turned into an ordeal. To complicate matters, their correction has resulted in a series of additional damages and attempts to profit more from their mistake. I contacted the NC Attorney General Office because I refused to reason with unreasonable people.

Its a nice car. I like the feature of heated seats and also sunroof. Window looks nice too because if you slide them down front and back both then it looks like a sports car because its not separated. Cars outlook is beautiful. Especially the shape of the car is much nicer than others. I liked everything in the beginning but its not good for everyday car. This might be for 2nd car if you have extra money for the car because its too expensive for maintenance and there is some electric problems after you purchase 3-4years later. I think there is too many accessories inside of the car and also outside as well. Thats why I have some problem sometimes. I like the most of features but then internal parts fell off and light ball fell off in front. This car started to gives me problems pretty soon.

After purchasing brand new 2016 c300, I had two major problems to my car. After a year, on highway speeds after applying breaks the car started shaking really bad. I took the car to my local dealer from where I bought the car. They said the brake pads need to be replaced. Second time, fuel smell started coming inside the vehicle while driving or when it’s parked in my garage. This time, the fuel pipe was leaking. Both the repairs were done properly by my dealer and I was charged $0 since the vehicle is still under warranty. I also got loaner car for the time my car was at the dealer. Very happy with the service provided by dealer and Mercedes!!

Mbrace is an embarrassment for Mercedes. Don’t subscribe to this useless service sold by high pressure sales team. Once you subscribe to this service, you already succumbed to few months of charges even if you want to cancel it before the trial period. They will even disconnect your call in the middle of cancellation to defer cancellation for fee more months. The high pressure tactics used by sales team will try to scare you to any extent. Please avoid this bogus service.

I purchased a new 2017 Mercedes Benz Sprinter van and at approximately 5000 miles I started having transmission issues. I brought it to the dealer 3 times for the same issue. Every time they tried different things from updates to the control module, replacing the valve body to even swapping out the transmission control module all with no resolve. They even had a technical rep come out and after 3 weeks in the shop it’s still not working correctly. I’m convinced that their technicians are glorified part swappers and they have no clue what theyre doing. This is my first experience with Mercedes Benz and it’s going to be my last because to date this issue has cost me over 25k in lost business from not having my van and Mercedes Benz could care less.

I bought a 2001 Mercedes-Benz CLK 430 from them and not even 40 days later, the car is acting up. I took it back to them and they offered to pay but now they are saying no. I am completely frustrated with them and now they wont even take my calls. Please help.

I called the head office to make a complaint about the disappointing service and treatment I received from the Brentford Mercedes body-shop. Basically I was not happy with the feedback I received. The reason for this is the original estimate had been completely changed; instead, I felt the body-shop was cutting corners at my expense to satisfy the insurance engineers. I was now getting second rate job done on my car that could also depreciate the value on my four-and-a-half-year-old car. I was involved in an accident, but I was not at fault; however, both I and the other driver both have the same insurers. The only difference is that I recently did not renew with them. I am insured with another firm. My problem with Brentford turned into a complaint. However, when I called their head office in Milton Keynes, I was left reeling because they were on the immediate defense making me out to be a trouble-maker and even tried passing the buck. I was spoken down to at the point that I didnt know if this was for real or a blood joke. There was no customer satisfaction. I felt my complaint was dismissed and no investigation was going to take place. I wish I had never bought from them and never will again. My advice to anyone is if you do buy a Mercedes or smart car, dont expect the excellent service because there isnt such a thing. And if you ever have a complaint, be aware that the head office’s customer service team is like the Mafia. If there is anyone out there who had the same experience, I would love feedback on where to go to get heard.

I just got a brand new C180k 2012 from CNA Egypt. It was fitted with command online package, which cost me $2500. I was informed by the sales guy, and it is also mentioned on Mercedes Egypt website, that this package includes GPS navigation system. This was the main reason for me to order this package. I was shocked upon receiving the car to find out that Egypt map is not available on this system. Accordingly, the GPS is not functional! So, they just cost me extra $2500 without getting any benefits.

Down for service 9 times for wiring problems and sensor failure 2012 SLK350 with only 10700 miles On it. Asked for a discount on extra service contract. Because of repeated problems major system failure, they offered me 100 dollars off a 1200 dollar 3 yr plan they wanted to sell me over the phone. Their executives spend more than that on lunch with wine it was a INSULT. I asked for 1/2 price. No way! told immediately... I now have a rapidly depreciated car I cant get jack for with Carfax. I dont have a chance of getting a decent price if I sold it today!!! DONT buy Mercedes. Make the hurt a prestige auto. Their motto is THE BEST OR NOTHING. I SAY GIVE THEM NOTHING. I have all receipts from Mercedes if others have the same problems.

I currently own a 2006 SL500 with 41k miles on it. The vehicle is very well taken care of and barely looks used. I took the vehicle to the dealership and the valve body needs to be replaced at $2000.00. The bad thing is the part is not even at the dealership - it has to be ordered from Germany. I called the dealership to see if they would be willing to cover the repair even though it is out of warranty and they say call MBUSA. I called MBUSA and I got the response that we need to call the dealership and speak to them. She then proceeded to tell me that I was not a loyal customer and that they may not cover the repair of the vehicle. I said what do you consider a loyal customer, someone who has bought 3 Mercedes Benzes and is a member of the Mercedes Club or is it someone that does not own a Mercedes? The point is Mercedes Benz is not loyal to their customers and treat them rudely when it comes to getting things done. I probably will not buy another Mercedes.

My daughter bought a Mercedes Benz four years ago and I co-signed on it. I have never made a payment on it and she has paid every month. Last winter when they were having some financial problems, she was late with a payment. From that point on every month that she is one minute late with her payment, although still in the 15 day grace period, we get harassment calls. They start at 8:00 in the morning and again at dinner time. This month, she made a payment on the 7th and they are still calling every day, twice a day to both of us and it is the 28th. What the hell is the matter with you people? Financial Services lost a payment in May and it took them four months to find it. In the meantime, they are calling every day for that May payment that they already had. I have never seen such Mafia techniques in any company in all my 69 years not to mention a poorly run financial department that cannot keep track of the payments that are made and lose some of them and then start harassing customers for their own mistakes. I would never buy a Mercedes Benz product just based on your financial services harassment tactics. There is no reason for this kind of treatment. I intend to contact every consumer complaint organization I can find and send them a copy of this letter online, offline, by mail, and any other way possible.

This car is an amazing machine that provides a safe vehicle on the road. If you want a car that will hold its value for a long period of time, this is the vehicle. If you keep up the preventative maintenance this vehicle will last years.

Mercedes C300 - Having a multitude of problems, some are safety related. Does someone have to die in an unfortunate accident before something is done? It seems that the company is very aware of the problems, and one would believe that a car of such a prestigious reputation, wouldve addressed this issue promptly.

I have had my 2015 C300 W4 since 2018. Here are the facts to my car and experience. I purchased the car at the Rallye Dealership in Long Island, New York. I purchased it at 12,000 miles. As of today, April 4th, 2022, I have a total of 36,000 miles. My warranty had expired in April 2019. On March 9th, my dashboard had a check engine light sign come on in so I took it directly to the Foothill Ranch service center in California. Again, I have had this car since 2018, barely drove or had any miles on it, and always received the A and B service maintenance at a certified Mercedes-Benz dealership. After checking out the engine light, Benz told me I had a positive crankcase valve and needed to replace it. The costs? $1,900. Plus, I had a diagnosis where I would need about $10,000 in repairs. I thought this was absurd being that I did not have any miles on this car or that my car would need such a costly repair plus $10,000 worth of other repairs. I reached out to the customer service team at Mercedes-Benz where I was assisted by a man with the initial S. He came back to me reading off a policy script saying they would only cover 50% of the total repair costs of $1,900... Imagine hearing that Mercedes-Benz wants to cover only 9% of the total costs of repairs my car needs. I reasoned with him letting him know I would cover up to $2,000 of other repairs needed if and only if Benz could cover the replacement crankcase valve. In return, he again reads the same script saying Benz cant do anything else. It was just so disappointing to work with someone who acted as if it was his money that I was asking for. He didnt even empathize or try to advocate for me being that I hadnt even driven this car. Yes, my warranty expired but again, I only had 35,800 miles when I initially brought the car in to check out the engine light.This experience with S really changed my perspective on this company. I am selling my car because I cant believe a brand like Mercedes-Benz couldnt even offer to cover a $1,800 repair out of the $10,000 costs of total repairs I was recommended to fix... Think about that and let it sit with you. This experience has confirmed and affirmed never to buy or support a company where although factually this car has issues and it is a quality issue WITHIN Mercedes-Benz, that youve amounted to a single percentage. Its incredible that I who have made all my payments and paid for all my maintenance services, was told no and that Mercedes cannot offer anything else. Even as a courtesy, nothing was provided. I hope that in the future whoever speaks to anyone or an S who works as Executive Referral Manager will note that they wont help you or will only cover a small percentage. I cannot wait to get this car out of my hands and provide my money elsewhere and not to this company. I am looking forward to the day this car is out of my hands, my sight, and no longer affecting my pockets.

I had been a Mercedes Benz user for the past decade since Mercedes Benz began its operation in India. I had bought my first Benz E240 in April 2002 through Trans Cars India Pvt. Ltd. The vehicle is extraordinary and has served to my expectation. It is in a pristine condition until today. Satisfied with the vehicle and quality of service here at Chennai, I had bought another Benz in February 2007 (S350K) through Trans Cars India Pvt. Ltd. for about Rs. 82 Lakhs. It had no major or minor problems until December 2010. I had a minor problem with the front wiper controls in 07 Dec 2010. The wiper starts to behave in a funny fashion even when the vehicle is parked and locked. This posed a huge problem. Even after the service on December 2010, the wiper problem was not rectified. It was resent back to the shop on 06 Jan 2011 and subsequently for the same problem on 12 Jan, 30 May and 29 Jun. Still, even after this much attention and care, the problem exists and I was not offered a complete or even a remotely satisfactory answer for the problem. Even more, I was charged for the same unsolved problem by your people again and again.I had mailed you regarding the same but with no clear opinion except a mail for the same. Yesterday, I had to drive the vehicle as my chauffeur was absent. Unexpectedly, there was rain. The wiper did not function in spite of repeated attempts. I had to park the vehicle in the highway and could only start when the rain stopped after an hour. My question is, when my old vehicle is reliable and has no problem, why should an advance model have problem? Why am I not explained of the problems in spite of multiple inquiries and services at your authorized center? Why was the problem not rectified during the service of the vehicle? Why was there no satisfactory answers/replies about the problem from your people at Chennai? If you want more details of the receipt and fees, I shall be able to send it.This failure on the highways could have caused an accident. It is pathetic that a reputed and time-tested concern should deal with a problem in this unconcerned manner in spite of strictly adhering to schedule for maintenance. I hope that my problem will get attended here amicably.

While raining, I tried to use warm max, because I cant see clearly, and suddenly the sliding roof glass started breaking, and that was the first time I tried to use it. I am afraid I am in a dangerous car. I brought my car to maintenance, and they told me I have to pay SR6,931because it is broken, and not a factory disorder. They didnt trust me. My car is 300E 2012. Until now, we dont agree. It cost me 3 days with renting car to go to my job. I hope to respond immediately, for unacceptable event. The director of patient services at King Fahad Medical City in Riyadh/KSA.

Great convertible car option in a German car. Very comfortable to drive, good electronics, sleek handling, good price compared to Porsche, easy and less expensive to maintain. Good resale value. Good Patel value. The warranty is good too.

I would not drive or buy a new Mercedes ever again. There isnt enough time in the day to be in and out of the Mercedes repair shop. We just bought another Lexus and at this time selling our disappointing Gl350. After our 6 Mercedes the GL350 was the worst new suv ever. I have been in and out of the dealership 3 times this month, from oil leaks to the air suspension breaking and not being fixed properly. Mercedes would have to pay me to drive these cars. We just bought a Lexus RX last year, and LX to replace the GL. I figured out how good the Lexus was when I was in my Toyota Tundra towing 8000 lbs with 190k on the odometer, I beat it up all day long and it keeps taking any abuse I give it.This past summer at my farm it was 102 outside. I would leave the Tundra running because I don’t care. 40 min later I come back to a cool Tundra after doing some work on the farm. Getting in the cool Tundra with a duel axel trailer loaded to a max, I hit the road again. The Toyota/Lexus do everything the Mercedes cant! They keep me on the road. Toyota is Lexus and if the RX and LX are half as good as the tundra I will be satisfied and go back again.On the front end you may think you have a great car, but once you are out of the warranty Mercedes has you where they want you. The 80k I spent on my Gl is not a waste if I can help 10 people a year to not make the mistake I made. The Mercedes is a good car if you have more money than common sense and you have time to break down and spend your afternoon in the repair shop. Email me and Ill show you a stack of tow and breakdown paperwork on a car that should have never been able to be put on the road.

This is a 2014-C250, emergency brake lites keeps coming on with annoying dinging. Sometimes the radio continues to plays when car is off and door is opened. Must re-open and shut door for seat-belt to retract. These people are telling me I have to trade it in because they cant reproduce the problems.

Bought a new 2014 Cla 250. We have 32000 mile. The run flat tires blow out at any time and theres no spare, you have to tow it. We have gone through the original plus three more tire repair. A rim cannot handle any potholes and going through my second overprice windshield to get a alignment. You have take it back to the dealership. About ready to get rid of it.

Leaking fuel sensors on Mercedes Vehicles... Everyday, I run into more people with this problem. The dealers and Mercedes Benz Corporate only care about one thing >> PROFITS. If you are lucky, they may cover half of the parts and charge you the labor to repair/replace the leaking sensors. Just hope that your gas tank does not need to be replaced. They are getting hundreds of calls a day on these Leaking tanks and sensors. This will end bad for Mercedes One day in the near future someones house is going to burn to the ground because of leaking Fuel in the garage next to the water heater.My wife had the problem in her CLK550 2007. The dealer Fletcher Jones of Newport Beach gave us nothing but trouble and getting the problem fixed. Her car has 7000 miles on it. Shame on Mercedes Benz of America and Fletcher Jones Motorcars of Newport CA for NOT doing the right thing for their Customers. This is a Serious fire and explosion Hazard. The fix can run 1300 dollars all the way up to 3500 dollars if you need a new fuel tank. The estimates online say that as many as a million vehicles are using these defective Sensors (I think it is a lot more). Keep in mind these sensors are located directly under the rear passenger seats under access panels. In my wifes vehicle, we actually smelled the gasoline in the cabin and the garage. Also note all of the leads and electrical lines going into this sensors in contact with the raw fuel/gasoline.Defective products are not just inconvenient for consumers. When products fail due to bad designs or manufacturing flaws, they can cause injuries and cost consumers significant financial loss. Manufacturers have a responsibility to comply with industry safety standards and to WARN consumers of any potential dangers. If physical injury or financial harm results from their failure to do so, and when other consumers have suffered losses similar to yours, the manufacturers may be held legally responsible through class action lawsuits and complex multi-district ligation (MDL).

I own a Mercedes GLC300 2016 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. I towed it to Mercedes Benz of Newport Beach and I was told that piston #1 need to be replaced and gave me a quote of 9,500 and mentioned, We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine $4k. This car is being serviced at the dealer and they never mentioned that early GLC300 have wrist pin issues in their engines. Mercedes denies to take responsibility for this issue.

MBUSA/CAC Roadside Service is not what it seems to be. MBUSA/CAC will straight out tell you what you want to hear and then dont assist as they say. They blow smoke up your **, Go see the dealer. They will make the decision. Then the dealer say MBUSA has final say. They pass the buck and dont help. As far as roadside, they use Allstate Road Service when you are not close to 30 miles of nearest dealer. Allstate does more damage to vehicles than good. They (so called techs) dont know if your vehicle needs shorter lug bolts to mount spare wheel and then they damage brakes, caliper, wheel and other components. Dont trust them.

I have replaced 15 low profile tires and two rims on my 350E 08 Mercedes. I have had three blow outs so I was wondering if they had a recall on the setup. First 9 were Continental and the last 6 were Michelin. You cannot rotate the tires and I was not told this. There should be a recall on this tire and rim setup if there is not one. I would like to join the lawsuit!

I had a 2006 ML350. It spontaneously caught fire as it was parked two hours after I had driven it. The firemen state in the report it was an electrical fire and started from a short in the rear taillight harness, much like the investigation in the C-class. They could determine that in only twenty minutes time. I brought this to Mercedes Benz USAs attention and they were careless about the safety dangers that this caused/posed. They said it wasnt a manufacturers defect. Might I remind you the car had been parked for 2 hours. God forbid if consumers found out that the ML-class would be involved in the same investigation as the C-class. They were of more concern about this being leaked or exposed and tried to sweep my case under the rug. They held my vehicle for about 2 months for their investigation and not to have any conclusion of the manufacturers defect is complete BS. They told me that the fire was inconclusive and not a manufacturers defect. Get this! They only gave me one case manager and limited me only to speak with her. After I had asked to speak to numerous other managers and higher ups they told me I strictly couldnt. After being trapped in this corporate cover up I had nowhere else to turn. SUSAN (my west coast regional case manager). How many other vehicle cases did they sweep under the rug like mine? I do not expect this kind of cover-up from Mercedes and would expect them to stand behind their vehicles. I only had 76,000 miles on it. An absolute nightmare!! THIS WENT TO CBS2 KCAL 9 THE BBB, NHTSA, numerous auto blogs ,CAS and the Federal Trade commission . IM STILL NOT DONE!!

They had someone else’s information on my account that I was paying monthly for. I contacted them to no avail! Just canceled my Mbrace services today! Beware they’re horrible, I was paying monthly for a service that they made an error on Surprised that Mercedes Benz is affiliated with them. I didn’t receive a phone call or notification about the error. Thanks.

I bought my C300 back in 2010 from Walters in Riverside, CA with two year extended warranty. I paid $3000 extra. At that time, Vincent, the agent who sold the car to me said that the seat covers were made from genuine leather. But last year the seat panels on driver side and passenger seat in the back were torn apart right where the stitches were. I went to the dealership in Fresno, CA, but they could not help neither the MB headquarter in New Jersey. I rolled back the cover and found it was made from vinyl. The C300 manual says the seat cover is made of genuine leather and the interior trim is made of wood. These are not true. MB is being dishonest and lied to me. I found on the internet that a lot of customers were reporting the same problem. I am still waiting for the defective airbag to be replaced. MB wants people either forget about the safety issue, die naturally or sell their cars.

I have very bad experience with Mercedes Benz. I have two recalls. I have battery problem. It cost me $2,300. My car is 200K but the quality is rubbish. After recall, I have to walk to the North service centre from train station because they dont answer to my telephone call for pick up. When I check the rate of Mercedes Benz, it is 27th which is bottom. The past glorious time is gone. It is absolutely rubbish. Anyone buy Mercedes Bend I call he or she is HOKU, which means foolish people.

Cricks/Mercedes-Benz Sunshine Coast and my first van Lemon story had a massive impact on me and my business. When I purchased a brand new Mercedes Sprinter van I was immediately faced with continuous faults, breakdowns and issues with the engine and the mechanical working of the vehicle. After months of Cricks mechanics working on my vehicle and replacing parts constantly due to many different mechanical issues, Mercedes (Melbourne) representatives decided to inspect my vehicle whilst another harmonic balancer was being installed (this was the 5th one replaced!). This vehicle directly impacted on the success of my business and cause massive grief for me during this period as I purchased the vehicle believing what I was told by the sales staff ie; a very reliable vehicle for my mobile business.My experience during this time was that I was advised that my van would be repaired ‘as good as new’ by close of business that day (2012). I was then contacted approximately 5 minutes before close of business that it was not ready and they needed to order another harmonic balancer. This was the fifth one replaced and would be another 4 days?! This van had been towed 10 times during the first 8,000 kms. I have so many stories about my customers having to push this van out of their premises. I was continually forced to wait for tow trucks, wasting hours/days of business time. This van spent more time in Cricks workshop than on the road. This van had so many issues and gave me so much hell, as well as impacting on me, my health, my family and most of all my business. My business is a mobile business and I was definitely not mobile due to this van.One particular incident that I will never forget, was when the van just stopped, ‘turned off’ in the middle of the D’Aguilar Highway and a truck almost hit me at highway speed, missing me by cm‘s - an extremely frightening event! When I finally was able to negotiate a new agreement for the lemon that I bought, I thought this was the beginning of a new start for me - not knowing my nightmare had just begun all over again. I thought my new van was perfect, faultless and not thinking that Garry Cricks would let me down again.I believe that they have not serviced my vehicle correctly, not repaired faults, and treated me extremely poorly and deliberately told me false information. MB Sprinter Van is the worst vehicle I have ever bought! Had it 5 months and has been towed 10 times in first 8000km. And this was my fifth harmonic balancer to be replaced. I am on my 2nd Lemon. Most unreliable van ever! - we are forced to make repayments on a vehicle that sits in the workshop being repaired constantly. Garry Crick Maroochydore the Dealership that sold us the van do not reply to our complaints, cannot give us any help or assistance and lie. The dealer was just as bad as the car. That‘s another story I want to forget. When buying a new Van record everything they say. It will help you later.When I started to talk about the problems, I found many others that were as bad or worse than mine. I thought paying the extra money would get me a quality vehicle. Not worth the extra money and certainly not the quality that the name live up. This is unacceptable and a result of the deliberate engineering of products so they only last for the warranty period. This is deliberate exploitation and blatant theft. We are sick of it. We bought a new Mercedes Sprinter so we wouldnt have these problems.Let‘s take this to court. We need as many people to come forward as possible. If you are one of many please message me: **. I am interested in collecting owner information of those individuals or companies who have had major expenses & Faults in maintaining Mercedes Benz Sprinters and cars, who would be interested in being included in a class action lawsuit again Mercedes Australia.

Im not at all impressed with the kit you have replaced instead of a spare wheel... I am driving your make of cars for 20 years and never found fault, but unfortunately I have had 2 punctures in 3 weeks and each time the kit didnt work. My car is 7 months old with low mileage. This happened in a car park firstly and I had to call recovery the second time I was on the motorway and was stranded for 3 hours. The first tire cost €140 and because it wasnt the correct thread my pressures were out so I went to my nearest Mercedes garage and a new tire was €129.00 then the system balanced. Then on the motorway another tire at a cost of €150.00. All because this new kit didnt work for me.

Our first Sprinter 2500 full size was a 2012 from Ray Catena in Union that was back for repairs 4-6 times prior to having 20,000 miles for problems with the DEF fuel additive shutting down the engine and leaving me stranded and towed at one time. Please lets not talk about the service department, unbelievable! Terrible! They offered to change my oil and do a Mandatory transmission flush otherwise it would void my warranty totaling out to $500.00 for both and then tried to hand me a bill for almost $900.00 and told me that the oil filter is a lambswool oil filter. When I went to my local oil change business in Eatontown, I requested the lambswool oil filter and they wanted to know why I would want that when a Mobil 1 filter came out from the last oil change at Mercedes Benz in Union, NJ. We made the mistake of buying another one a 2016 2500 Sprinter full size from Contemporary Mercedes Benz. This one had the alignment knocked out at 15000 miles and chipped up the tires to where there was patches of rubber missing and I was told that they could do a complimentary alignment but I was stuck with the tires that still shake the steering wheel. The air conditioner has not worked since we bought the truck and we have been being told that there is a fix coming any month now, since October of 2017. We are now coming into a second summer with the air not working when its over 75 degrees out and it is now May of 2018 and were told that they would offer us an extended warranty at no cost. MY QUESTION IS WHAT GOOD WOULD THAT WARRANTY DO IF THE CURRENT WARRANTY CANT FIX IT EITHER!!!! By the way we only have 23k on this new truck. I would have been better off buying a used vehicle off of a used car lot on the highway than a brand new vehicle from Mercedes Benz! What a joke.

I bought my Mercedes GL450 from Mercedes of Walnut Creek & ever since last year they replaced my battery & cables over $1800. My battery keeps dying every morning & I think is why killed my radio command unit. After 3rd battery replacement, I had it towed. The SUV is sitting with Mercedes of Walnut Creek for last 5 days & no one is returning calls, maybe because they dont know whats wrong with their SUV? & are avoiding me. In the meantime, I have to rent a car to get to work.

Ive had my 2011 e550 (bought brand new) at the dealer service four times in the last 3 months for squeaking breaks. He informed me that it was due to my driving style and that no other e550s have had this problem and Id just have to live with it. Then in the next breath he told me that the brake assembly was too big for the car (manufacturing problem). They had it in the shop, put something on the breaks and then we went for a test drive later that day while he was in town. No squeak. Amazing, but not at all surprising. Later that day and seven miles of driving the whining started; then the shrill squeaking was right back. I love this car but Im going to have to get rid of it because they will not work with me at all. Im very disappointed by the quality and by the service after the fact. They made an offer to put new brake pads and rotors on it, again. Three sets of brakes within 15,000 miles - no thanks.

This is Horrible. I think we all need to write to the Better Business Bureau. I change 4 batteries and twice the alternator. The amount of money that this cost me is just crazy. The battery still drain for no apparent reason. In order to use this garbage car, I need to open the front and unplug the battery everywhere I go. DO NOT PURCHASE MERCEDES BENZ. Buy a Lexus - I highly recommend that.

I leased a 2019 GLA 250 from Mercedes- When I was negotiating the price I was told it was a demo. I said fine to that. I negotiated the price on Thursday October 24th, 2019, for a Friday October 25th, 2019 delivery. I was told the car had 1718 miles on it which was the deciding factor to me for agreeing to say yes and no further details were given to me. I relied on those representations to say yes. The next day October 25th, 2019 at 4pm I arrived at the dealer to take said delivery. The car was parked outside and was prepped. I noticed a few dings on the car. When I walked into the show room, I met the reps and told them my findings on said car. I was told that “this was a loaner and that there was bound to be imperfections”. This was not expressed to me prior. I then sat in the car an noticed the scuff on the dash and the mileage being 4424 as opposed to the mileage being 1718. I was shocked and speechless at that point and expressed my displeasure and the reps were equally shocked at the mileage difference. I hesitated on signing but was rest assured that all will be handled. I expressed to Mercedes of Brooklyn that I would like to have the brake pads changed and the minor scuff removed. I was told that they will look into this. Today is Monday October 28th, 2019 and I am told that they will not remedy the situation at all. Very unhappy!

I leased a brand new vehicle GLA250 that has a random ghost acceleration that cannot be fixed. The front differential had to be completely replaced at 4,700 miles on it. Then the tires went bald at 5,000. Then the gym service manager Mark ** says the cars drivetrain can’t handle potholes and these types of problems are common with Mercedes Benz. Their insurance recommendation also refuses to cover this car. It’s been a nightmare as I also ran over the neighbors child as the car suddenly accelerated. Was told to leave the car running for 2 minutes before driving which obviously made no difference. The only excuse is they cannot replicate so they cannot help.Their insurance company says it makes no difference whether they can replicate the issue and should pull the unsafe vehicle from use. But instead they sent this email notifying me that they won’t help or resolve or even respond to the safety concerns “no guarantee that assistance will be provided.” Mercedes-Benz USA, LLC (MBUSA) is currently reviewing your request concerning the 2016 GLA250W4 bearing vehicle identification number **. We want to set a clear expectation that there is no guarantee that assistance will be provided. Our review process typically takes 4 to 6 weeks; during that time we will be evaluating a review of all repair orders, the number of down days related to those repairs, the overall repair history and your individual state’s statutes.

We purchased a new GLS 550 SUV in 2017 to replace our 2004 Toyota Sequoia with over 200,000 miles. The Mercedes has been a disappointment from day 1. Terrible handling in rain and snow. The ride is stiff and uncomfortable. Expect to pay over $2,000 for tires every 20,000 miles. Simple oil change and service will set you back several hundred. We could never get the radio/nav to consistently work in spite of numerous trips to dealership. The best part is we leased this vehicle in 2017 and the lease expires soon. We are under our mileage since we continue to use the old Toyota Sequoia as it is more comfortable. We actually plan on paying the remaining 2 months on the lease and returning vehicle early since it only takes up space in the garage. Our next purchase will be another Toyota.

I purchased my Gla250 From Mercedes Benz in Ft Myers Florida 12/2014. I started having problems with my tire, bad smell in the car and a rattling noise. I have been to three Mercedes dealers, Ft Myers, Orlando and Naples trying to resolve these issues. I have also contacted customer service and nothing has been done. Dealing with Mercedes has been the worst experience ever. Mercedes Benz customer service does nothing to correct the issues. I am driving around a $40 luxury (supposedly) car, with a rattling sound that smells like crap inside. I assumed that Mercedes was a car manufacturer that stands behind their product but it is obviously not. My previous car was a Lexus and Mercedes can take lessons from them on Customer service. Whatever you do, DO NOT Buy Mercedes Brand!!! Consider any other car manufacturer. You will be sorry if you choose Mercedes.

WORTHLESS 2019 Mercedes Benz C300. Purchased a brand new 2019 Mercedes Benz at the end of July 2019 with only 20 miles. The car stopped accelerating and was towed to the dealership Oct. 4 2019. The fuel pump was replaced, there were loose bolts/wires, the trunk latch was fixed and for some reason they replaced the charge air cooler which had nothing to do with the original issue. Picked my car up around 4:30pm October 10th, drove it 40 minutes home and the Low Coolant Warning light comes on. Immediately notified the dealership and my car was towed BACK to the dealership around 8am October 11th. They first stated that I needed a new water pump but then said that there were wires loose in the dashboard so they removed the dash and fixed it.While my car was in the care of the dealership about 60 miles were added onto my leased car and they ran over a nail. So my tire had to be replaced also. Finally received my car back around 4:30pm after work on October 16th, drove 30 minutes and the low coolant light popped on yet again. Immediately notified the tech and he stated that someone will pick my car up Friday October 18th. No one came to pick up my car and now I have an scheduled appointment for Tuesday October 21st. During this time, I have spoken to the managers at the dealership which directed me to file a complaint with Mercedes Benz and I did.I spoke to two customer reps which the first rep named Jack hung up on me. The second rep escalated my call to a manager named Roman whom said he would call me back but never did. It’s ridiculous that I am held to paying my money for a car that I have not had for three months on top of the fact that it’s been out of my possession for most of the month of October, added mileage that I will never get back on a leased car and continuous problems on a NEW 2019 Mercedes Benz.

The reviews on MB were great so I purchased my E350 in good condition in 2011 and thought I was home free. Less did I know I was in for big problems to come? I have been in 3 potholes and each time there is a problem. In all the 3 occasions the tires were total and I have to get new ones to replace. Also out of the 3 incidents 2 rims had to be replaced. The rims were damaged so badly that it seemed they were in serious accidents. I cannot bring myself to believe that Mercedes Benz wheels quality are so cheap that any small hole could damage the tires plus the rims. The recent incident cost me a total of $1700 for a tire and a rim. This is the second time I am shelling out this amount of money.This is disturbing. I am now not even confident driving my E350. Constantly looking out for holes on the street to avoid and this is dangerous considering other cars on the road. Avoiding potholes may rather lead to a crash with another car. In all my cars that I have owned since obtaining my drivers license (25 years ago) I have never had a rim damaged with potholes but under 1.5 years I have had 2 rims damaged on a supposedly durable car. I am thinking a more safer and ordinary make car and park the E350 somewhere. I feel very unsafe now driving the E350 and moreover I dont have $1700 to shell out all the time. I am surprised there are no recalls on the wheels. The wheels require a more durable material.

Diesel has a reputation for reliability and longevity. This is not the reality. I have owned every car brand from Buick to Porsche and have never been so disappointed as when I purchased a Mercedes. Dealerships were inept. Warranty was ineffective. Car lasted 125,000 km with extensive upkeep and then the repair bills nearly bankrupted us! Certainly NOT reliable. I would NOT recommend Mercedes to anyone. I would NOT purchase a Mercedes product again! Badly Done Mercedes Benz.

We have a 2012 Mercedes-Benz GL350 that listed new for 80,000.00. We bought it used in October of 2018 and it appeared in Excellent condition and had a clean Carfax and great service history. It had about 97,000 miles on it when we purchased it. At approximately 108,000 miles the engine locked up with no warning. The cost to replace the diesel engine with a new engine is close to 25,000.00. I contacted Mercedes Customer service and was informed that since I didnt purchase the vehicle new and I didnt have its yearly service done at an authorized Mercedes-Benz dealer, they would not be able to offer any assistance with the repair cost. I was informed that even if I had purchased it new and had it serviced by the book, they would probably only offer about 5-10% of the repair cost. I was then told that if I wanted to purchase a New Mercedes GLS model, that they would offer me a discount coupon of $3,000.00.A new GLS starts at about 65,000.00. I think an 80,000.00 vehicle should last longer than 108000 miles, even if the dealer does not maintain it. By looking at the vehicle it is apparent that it was maintained. POOR customer service and product support in my opinion. Now I have a vehicle that I owe 16,000.00 on, and I would be lucky to get 6000.00 in the condition it is in now. And a used motor would still cost around $10,000.00. In addition to the engine, I have had to replace the oil filter housing due to a leak at less than 100000 miles, and recently I replaced the rear air bag and sensor and the air diverter valve also. Done with Mercedes for sure.

Recently I was involved in a car accident with my 2015 S550 and damaged the driver quarter panel. I wasnt too concerned because I was in good hands with Mercedes Benz and knew I would be getting my car repaired in no time. WRONG! My car was towed to Mercedes Benz of Fort Lauderdale Collision center for inspection on 10/24/15 and was quoted approximately 3 weeks to repair the damage. 3 weeks seemed a little lengthy but reasonable to repair the damage, especially for the hefty price tag I am paying Mercedes for their ELITE service.I figured there wasnt anything I can do but to wait the 3 weeks. I called them BACK AFTER ALMOST 4 WEEKS PAST to follow up and the person I spoke with chuckled and told me it would take another 2 weeks because he said it was a lot of work and take time. He made it seem like it was such a daunting task that was going to be almost impossible to get done. Honestly, isnt their job to repair cars all day, specifically Mercedes Benz? A full month had past already and it appeared that it was JUST SITTING THERE waiting for parts to come in, insurance BS, etc. (I cant remember all the excuses they gave me). I am beyond frustrated at this point because I am paying $1800/mo for my car to sit there at Mercedes while everyone seems to just drag their feet as well as pay for a rental car for almost 3 months. Every 2 weeks I get a call with the same BS, it is going to be another 2 weeks.It has now been 2.5 months and my car is still not done. The 2nd to last time they called they even insulted me with hopefully by next year. Of course I wasnt too happy and had no choice but to wait for their lazy employees to take their precious time. A couple weeks went by and the same guy called with the same story, they needed another 2 weeks to complete my car! Where is the luxury service that I was promised by Mercedes? Am I missing something here?Fast forward - It is now Jan 8, 2016 and my car has yet to be completed. I have now paid Mercedes Benz 3 hefty payments without being able to drive my car. What aggravates me the most about this whole experience is I would assume when you buy a $110K+ luxury vehicle that you would receive the ELITE service that is promised to you when you are buying it. Since it is already sold the service received has been nothing but a joke. I feel it is my duty as a member of my community to issue this public service announcement to let everyone know that Mercedes Benz does not stand by their quality of service as they advertise. The hefty price tag you pay for their vehicles is definitely not worth the price and level of service youre given. Save yourself headache and time and opt for better luxury cars out there.

We own a 2009 C300, with 4matic transmission. The car started to make a grinding noise which was being emitted from the center of the car. The car only had 60,000 miles at that point. We took the car to our family mechanic, and he told us it sounded like it was coming from the transmission and he advised we take the car to the dealer. We took the car to Mercedes of Danbury CT. They told us we needed a completely new transmission, and the price was $7,500. We told them it was outrageous that the car needed a new transmission at 60K miles. They told us the warranty only goes until 50K and there was nothing they could do.The dealer told us the car was probably not taken care of, but we took very good care of it. We had Mercedes of Nanuet (the original dealer) look up the records to prove that the transmission service had been performed right on time, and that the car was very well taken care of. In a desperate attempt, we called Mercedes USA. We talked to a regional manager and told him the whole story. The result was they were willing to discount the repair to $6000. We told them this is unacceptable. Given the car had been well serviced, the issue indicates an engineering problem with the transmission. A quick google search will show that many people have the same issue with the transmission.After Mercedes refused to do any better, we took the car back to our family mechanic. He opened up the transmission, replaced the bearing that had failed, and charged us a total of $1,000. In his opinion the transmission has a design flaw. You would think a luxury automobile manufacturer such as Mercedes Benz would treat you well. Obviously that is not the case. We will be selling the car, and will never purchase a Mercedes Benz again.

I have a Benz E350 2006. I just had a new transmission put in at over $6,000.00...... My check engine light then went on of which I was told it was the balance shift gears. (Mercedes-Benz currently has a class action lawsuit complaint filed for this issue for some of their cars with this problem as well as faulty engines & idle gears..... CONSUMERS... check this out... Do your research! I will be joining the class action lawsuit when I get my car back.) It was then going to cost me $5,500.00 by a Mercedes Benz dealership to replace the Balance Shift gears.... I also had an auxiliary battery replaced AND 2 cam sensors to see if the check engine light would go off.... It did not. I now have to replace the Balance Shift gears so my car will pass emissions inspection. The Mercedes Benz car I own, based on my experiences, IS NOT worth buying. Mercedes Benz needs to be responsible for faulty equipment. Mercedes Benz DOES NOT have the reputation it use to, in my opinion. I will never buy another Benz.

Do not buy a Mercedes!!! I’ve owned them since 1990, in the past I’ve really loved these cars. I got great service from them and was always treated like a king by the dealer and Mercedes Benz Corp. I have been dealing with an issue since Nov 2017 with my S-Class. The dealer can’t seem to fix the issue and MBUSA is protecting the dealer. I will never buy another Mercedes. There are so many premium brands out there. Why would you want to spend money for poor treatment.

I bought a 2010 MB C180 at an auction. I had slight accident damage and the key was broken in the ignition. As a result, I was not able to start the vehicle. I contacted one of the local dealerships and they were unable/unwilling to assist me in getting a replacement key. Please assist me in getting a replacement key.

Two cars, MB SL-500 and MB S-500, both with low mileage but just out of warranty time-wise. SL-500: New wiring harness before I bought it at 25K; new motor mounts at 29K; new shift linkage at 28K; convertible top died mid-cycle at 39K, it took four months to repair; Ball Joints at 41K. For the S-500: Power steering unit at 60K; new fuel pump at 61K; new A/C at 61K; new auto door lock system at 65K; new ignition at 65K. Every part cost $800 plus and $150/hour in labor. Average repair cost is $2,500/month. Maintenance is also done every month. I drove one car with fingers crossed while the other was in the shop. Both cars are gone! Never ever again.

I have a 2011 amg c63 mercedez with very low miles. I hardly drive the car and is always in the garage. The paint has massive chips in the hood from small rocks on the roads. I have an old BMW that has over 169 k miles and barely has rock chips. This car paint is crap for the amount of money I paid for it. I bought this car brand new.

If I could start by giving them 0 star, I would have. But unfortunately youd still have to give them something. Let me start by saying that if anyone wants to see my email records or phone conversation records that I had with MBUSA, feel free to reach out and I will provide them all to you. I leased a brand new C300, full package just about 3 months ago. Starting the moment I played any music, I heard a noise coming out of the doors, mainly the front doors. So, I reached back the dealership within 2 days, and I said there is this issue with my car. Sure, bring it back to us and our shop team should be able to fix it for you, said the dealership to me. The car is brand new, and its under 100% warranty. Long story short, over the last 3 months, I was given a loaner car for about 20 days! 5 different times, they had my car to work on it, different dealership, and yet, they are still not able to fix the issue. The issue comes in whenever I use the bluetooth to make a phone call, listen to any music, or playing a radio. The shops have tried changing the speakers, doors, entertainment system and so on. None of them fixed the issue. So what I did was that I thought I could call MBUSA and have them get involved with this major issue.Irene **, Executive Referral Manager, the person who I started communicating from the first day, told me that, Were sorry that this issue is within your car, and we are here to help you out. Sure! So, she offered me a $100 gift card to a restaurant! My first reaction was that, Are you being serious? She said, how about a $200 gift card to a nice restaurant where I could take my friends and family for a night. My reaction to her words was just unbelievable. I said there is no way that a customer would say yes to this, where they have to deal a car with a broken entertainment system for 3 years! How would you want this to go away?Anyhow, I emailed her, and I noted the conditions that Im willing to go with at this point, which one of them was to have MBUSA buy back their broken car and give their customers money back. Irene emailed me back (and called) and said Sure! We are going to work on this and it would take about 4 to 6 weeks for us to go over this. I said thats fine. As long as I know thats the case.After 5 weeks exact, she called me and said, We are unable to buy back your car and it is what it is. There is nothing we could do at this point! So, I discussed with her over the phone that, How would you even say that? There is 100% something wrong with the car you support in your region, and you say that you cant do nothing? She, again, said, We are sorry it is what it is and hang up the phone! In the middle of our conversation, she said her own words and hang up the phone! As easy/crazy as it sounds like. So, I got really upset, and I emailed her that, We were talking I believe, and you hang up the phone on me. That is not nice in no business environment. This is no buy it and you are on your own - This is The best or nothing. So after she received my email, she calls me back in 2 hours and said, Im sorry that the answer is not what I thought it would be, but there is nothing I could do. I asked for her managers name or email address where I could talk to them instead. And she refused to provide any. So I emailed the day after, 3 times, and no response. The day after which would be today, she emailed and said the decision was made by her team and Frank **, which I cannot provide you his information. Also, I am not going to reply to your emails after this. So, long story short, please do a bit research on the type of car you want to go with, and make sure you dont have to deal with these people. They are very rude, unprofessional, and untrustworthy and unreliable. I am, in fact going to make legal actions about this and as I have been told, this car is an easy 100% lemon law buy back, by the California laws. MBUSA just dont want to take it the easy way. Just remember, first they tried offering me a $100 gift card to a restaurant and have me let go of this case. Thank you.

Moved my Mercedes A160 auto to wash it. Washed it, got back in car and it wouldnt start. Ignition key turned but the starter motor was inoperative. Breakdown- took it to main Mercedes dealer for repair under warranty. After a working on the car over the weekend and most of Monday, service manager decided there was a fuse missing.If there was a fuse missing, why did it take Mercedes trained mechanics all weekend (managers words not mine) and most of the following day, to locate a missing fuse, when the fuse panel is staring you in the face underneath the drivers side carpet. Charged me £171. Complete rip off. Will never entertain Mercedes again.

I have 1998 CLK 230 Kompressor which I have been enjoying without any problems whatsoever. In one of my routine maintenance schedule, the service mechanic required the car manual for reference which I gave him. A couple of days when I required it, I was told he lost it along side other documents. Of course, there was nothing I could do about it. Recently, the battery ran down, thereby locking the trunk without access to the battery in the trunk for jump-starting. I was able to start it much later. However, due to the run-down battery, I could not play my radio/cassette/CD due to code requirements (I didnt know it was coded). I have not played music for over 2 months and this is choking me up. What options have I got? Any answer or opinion?

Im trying to get a rear differential for my 2007 E350 Mercedes. It has been, since Thanksgiving 2012. I cant get the part and they cant tell me when I will get it (actually, they have given me a few different dates - none of which were right). I called Mercedes Customer Service multiple times. They cant get me a part, cant even tell when I will get a part. I expected more out of Mercedes.

After I visited the car dealer to trade in my car to buy another, I chose a 2006 R 350 Mercedes Benz. After I test drive it I decided to go ahead and buy it, did the paper works, I was inform that I couldnt drive the car home that night, the report was they having a problem starting the vehicle, something to do with the battery. I try to resolve it but it kept doing the same thing, I think that when they realized it was not the battery but something more internal. Long story short, after I receive the car couple day after it was deliver, it would not start. Took it back to Spanos, they looked at it and said they didnt find anything wrong with the it. Thought maybe its just a one time thing, but after about a couple of days, the car kept doing the same thing until about three month of having the car, it stop working completely.Took it to my mechanic and thats when I found out that they actually rig up the gas pump with industrial glue, they reroute a wire in the fuse box because they didnt want to spend money to fix it before they put on their lot for sale. I actually took it to the Mercedes Benz shop and they were baffled that someone could rig up a repair and sell it to unsuspecting customer. Now Im stuck with a car I cant drive for months, it still in the shop and that to and injury they actually sold me the car way over Kelley Blue Book value, stole my cadillac for little or nothing, now Im stuck with a car with a bad repair. My only thing is I would like Spanos to make sure they repair these car properly before they put it for sale. They do have a bad reputation for doing stuff like that and I also like for them to fix my car or pay for the repairs they should have done before it was sold to me.

I have 2003 Mercedes Benz CL 500. The AC stopped working after a leak. Right after that, the ESP light came on then the car stalled out, my radio unit stopped working and there was no sound. I went to the dealership and got a diagnostic test. They insisted that I replace the whole unit at $3500. I went to a small music shop and they changed the fuse. The sound works great now.

I bought the car when it had half a tank of fuel in it but when you fill it up is stinks of gasoline. If you go online searching for this problem there are a lot of complaints regarding this situation but Mercedes chooses to ignore it! No recalls! Just expensive fixes! This is the 2nd piece of crap Mercedes I’ve had the misfortune to own.

I have spent more than $60k for this car 2 years ago. I have 59k miles on the car. Last 3 months, I have engine light coming on on the dashboard. Took 3 times to local Lakeland dealer. Explained 1st time that it was just the software update requirement and paid $150. 2nd time was advised that there is lack of Blutec fluid which was wrong because there was no sign on the dashboard for that. 3rd was another reason, Problem with the oxygen sensor. The estimate to change the sensor is $950.At 3rd time I found the oil leak in my garage so the tech checked out and mentioned that the oil leak is from engine and it is 13 to 14 hours job to fix because top half of the engine needs to be removed. Total cost is $2600 for this job. Total $3500 expense after paying 60k for the luxury car. I have several other cars like Chevy Venture and Lexus 470 and more than $100000 car and took to the dealer for just oil change or tire change. Ive been working with the HQ in NJ to get it covered under warranty because it is just 9000 over the limit of 50k warranty manufacturer provide. Is this a red signal to buy a luxury car and take to the dealer more often because it has more electronics?? Or is it just Mecedes c350???

I have bought a 2011 ML350 from Mercedes-Benz a 1.5 year ago. Now I went back to same dealership to trade in or sell it. I was told they dont buy cars that was involved in an accident. The accident happened one year before I bought the car from them, and it was not disclosed to me at all. So be careful.

I purchased my C280 with 7 miles on it. It was the car of my dreams and my very first new car. To make a long story short, five years after purchase and a lot of money invested in maintenance and repairs and no warranty, Ive been told that I need to replace the camshaft plugs, sensor, adjuster, balance shaft, engine mounts, transmission mounts, timing chain and seals. Not to mention, both door handles broke off a few months ago (and to think I blamed my children). Whats worse, the mechanic added that those problems are common problem in C class vehicles from years 2006 to beginning 2008. Basically, the Mercedes Benz company is aware that this problem occurs in their vehicles due to a plastic camshaft that was previously used. Why wasnt I told this while I was still under warranty? Why werent the parts ever recalled? I am so hurt because I cant afford the $5,500 repair on my dream car! The quality I always thought accompanied the luxury of Mercedes Benz is a joke and I cant begin to express my disappointment.

Bought New 2009 C300. Only has 40,000 miles. Biggest junk we ever owned. Driver seat came apart. Paint on front bumper cover and all door handles peeling off (all plastic areas). Dealer agreed to repaint. After 1 year its happening again (Color is Mars Red). Car went into lock mode and wouldnt start. Had to be flat bedded to dealer. Blower motor for heat/air burned out. SRS system set off trouble codes dealer. Said bad seat belt parts. Car is out of warranty and have to pay for everything. Never owned such a junk!Bought New ML250 Bluetec Diesel. Just turned 20,000 miles on 4/4/17. Driving down road and starting surging. Went a little further down road and surging again. This time smelling Diesel fuel. Started smoking from under hood. Car broke down. Had to be flat bedded into dealer. Dealer said Fuel leak and all other related damage from fuel spraying on engine is due to rodent damage and warranty is not covering anything. Want to charge me $4500 to $5000 for repair.I dont believe there was any rodent damage and the fuel leak was caused by faulty parts. We drive the car every day. It doesnt sit around. I also drove it all day on 4/4/17 and this happened at 2:30 pm after driving all morning. I opened hood on roadside to make sure it wasnt on fire. Didnt see any signs on rodent nesting or anything. The car is under warranty and extended warranty and they wont cover anything. This is terrible customer service/relations. We are done with Mercedes-Benz. We will tell everyone we know.What is the sense of having warranty when they wont honor it. Rodent or not. Fix it. Warranty it. Its called customer service. What about the oil leak recall... which we havent got. I say that ruined the wires or harness and the oil ate through and that caused the problem. MB wont own up to these problems. When the MB Rep called me back she agreed with the dealers decision. Terrible. We are talking about New Vehicles $100,000 worth of JUNK. Our lawyer will be getting informed of these issues. We also filed a complaint with NHTSA.

On Saturday July 14th, 2017, after about 1-2 miles of driving my 2017 MB E300 started jerking and the check engine light came on when I drove toward the first lane for a left turn on a busy highway intersection. I also found the gear was changed to neutral on the panel. I tried to change the gear to drive while waiting for the traffic light but I couldn’t. I changed the gear to park and stopped the engine to restart the car but couldn’t restart at all. I pressed the MB roadside assistance (MRA) button. They said a tow truck would be there within 20 mins. In the meantime someone helped push the car to move it to the side but the gear didn’t stay on neutral. It kept going back to park. Then it didn’t go to neutral anymore. I got stuck in the middle of the road at the intersection. There was nothing else I could do but patiently waited for towing with my little kid inside the car with an emergency light on and all 4 windows open.The car was heated up with the outside temp of over 90F. My kid was getting exhausted and drowsy due to a high temp of 110F inside the car. I pressed the assistance button again after waiting almost 40 mins and explained about an urgent situation. They said they were still searching for a provider and would text me an ETA of a tow truck once they located it. Couldn’t believe what they said. My kid was almost passing out from the heatstroke. I started looking for other ways to tow my car when I finally got a text from the MRA saying a truck would be there in 50 MINS. OMG! Couldn’t believe what they said! Then a lady stopped her car next to me. She gave us water, let me move my kid into her car with cool air, called her AAA, and let me use the service under her authority. AAA showed up in 15 mins and towed my car to the nearest MB dealership. The service department was already closed because it was Saturday. I left a car key and my contact number. I was more disappointed with a lousy MRA than the car breakdown. What’s the purpose of the button? Why did they install the useless button in the car? If it wasn’t there I wouldn’t press it and waste almost 1 1/2 hrs on the street! What a terrifying and life threatening situation I had! My kid could have died in the car!I got a text from the service department in 2 days. They found a spark plug failed and damaged one of the engine cylinders. The engine now needs to be replaced and no ETA on the replacement. Wow! For less than 2 year old Mercedes-Benz with 17000 miles on? What kind of junk has Mercedes-Benz sold? And more shocked about a very poor customer service to a loyal customer with 10 years old relationship!

I think the Mercedes is a great vehicle, sleek and fashionable. What a reliable car! My only concern is the cost of parts when things do get damaged or components fizz out. My reason for giving it a 4-star. I only got to drive this car for work once, wish it was mine!

The admiration of Mercedes BENZ is a love affair of decades. The ML350 is currently ready to transport me to jazz club in Las Vegas. The auto ‘romance ‘ began in 1972 with a Fiat in Chicago. Yes! Snow, ice and one brave or silly girl. The ride, breadth, and finesse of driving is still as fresh as day one. Mercedes has my head, hand at the wheel and heart all in one. The love of the drive flows in my veins. May you travel an open road!

A recall on my CLK500, 2006 for a bonding issue sliding roof. About a year ago, while driving east bound on Highway 90 in Chicago IL, My sliding roof bonding gave way. As I was driving the sun/moon roof flew off. Thankfully no other cars were following closely and no one got hurt. After I got home, I ordered the part and got the car fixed. Just about now, I received a message from the dealer on a open recall for the same issue. Since I had already got the vehicle fixed I was hoping I would be reimbursed for the cost of parts and labor. As per the dealership this is an issue that needs to be addressed by Mercedes support center, while The Mercedes support center suggested the opposite. Been going in circles. I have had nothing but issues with this car and would never suggest to waste your money with Mercedes. A very unhappy and unsatisfied customer.

The battery dies randomly (5 times), repaired three times, each time it was supposedly fixed. The consequences are being stranded and very pissed off.

I purchased a 2015 CLS 400 4MATIC with less than 7500 miles. After driving the vehicle for a week, I noticed a small grill for the dash temperature sensor missing. I took it to MB of Boston in Somerville, MA. I trusted that would be cover under factory warranty because I purchased this vehicle with an obvious factory defect, the dealership declined the warranty repair, instead quoted me $1200 to replaced the small vent on the dash without no explanation, the dealership make no effort to remedy the problem to ensure customer satisfaction. I was heartbroken to be told that it would not. I reached out to MBUSA customer relations, I was told a number of time theyre going to call the dealership to work it out with them and get back to me. Since then Ive been trying to reach MBUSA no one from the dealership or MBUSA has contacted me or made any attempt to remedy this situation.

I have complained to the West Chester Ohio dealership regarding the Parking Brake not releasing after putting the car in gear. I pull the park release and it has no effect on the brake. The only way I can get the car to move is to apply the gas, until it releases with a loud noise. This cannot be safe, but I was told that this has been happened with some of their other customers. I called and filed a complaint with MB USA and was told they will forward it to their recall department. I was curious how many other customer are experts this issue.

Purchased this vehicle in Nov 2015... Today 6/5/2016 is the THIRD time my vehicle has malfunctioned. I will call the dealership again on tomorrow to pick it up and bring me courtesy car to use. Same problem over & over. The car will for no reason chug chug to a halt w/o warning... all the warning lights on the dash come on. It will barely coast and crawl. Luckily it has happened close to my home.The first time MB replaced the wiring harness and a control unit. Was fine for 3 wks then happened again. SAME THING. They kept it 2 wks... Told me it was safe and fixed!!! I received the repair order w/ nothing done to the car on it. Now it has happened again. I will NEVER purchase a MB ever again. I dont feel safe in this vehicle. I paid a lot of $$$ for a STAR emblem... and nothing more.

The Good- I brought my first GLE-350 Mercedes in September of 2016. I love the look and thought the Customer Service would match the luxury feel of the car and it did, until it didn’t. I attempted to give a jump start to another driver at the Detroit Zoo in Royal Oak and my beautiful SUV started displaying “Inoperable”. I called Roadside Assistance and Michael from the Bloomfield Hills location came to my rescue, literally. Michael, was great. He diagnosed the issue with my SUV. He stayed with me and explained the issue to the towing companies. His expertise and professionalism was phenomenal. Michael use his expertise to force my car into neutral even though another Mercedes representative stated that it couldn’t be done. My SUV was dropped-off Sunday evening at the Novi location near my home. Michael called me Monday morning to inform me that he explained what was going on with my SUV to the service tech at the Novi location. I called the Bloomfield Hills location to inform the Manager, Steve on how great Michael has been to me. I told Steve that because of Michael’s great customer service skills I wouldn’t mind staying with the Mercedes brand. The Bad & the Ugly-I arrived at the Novi location at 9:00AM to see what was going on with my GLE-350. I was greeted by Serica, so I asked about the status of my SUV. Serica told me she just started at 9:00AM as she checked her computer. Serica stated that it was assigned to a technician and without an appointment I was lucky to get in. Also, that she would call me with any updates. I thought to myself since I’m already here why wouldn’t she ask the technician the status. Two minute after I left, Serica called and told me the parts had to be ordered and that it would take 4 days. I asked Serica for a loaner car.Four days was a long time and I need a car for work. Serica, stated that no cars were available and that I would have had to book a car two weeks in advance. If I would have known two weeks ago that I was going to blow a fuse in my SUV then I would have planned. I called again on Tuesday, and asked for a Manager. I spoke with Johnathan to see if I could get a loaner car for work. I was highly disappointed in the customer service at the Novi location. Johnathan haven’t returned my call from 9:30AM Tuesday morning.On the other, Serica called to tell me that they are hoping to receive the part sooner than 4 days. In the meantime, I have a credit on my account because I paid my SUV bill for the remaining year with no car to drive. I truly expected Mercedes customer service to be best-in-class. I have driven an Acura for years and Acura’s customer service is top-of the-line. I really thought with a slogan like “Drive the best or nothing”’ the customer service would surpass the rest and be the best, boy was I wrong.

Bought a year old pre owned. In the 2 years of ownership I have only had 1 repair needed. And I drive more than 12k per year. Former car was a couple of 750LIS and they were in repair shop at least once a month for various small and pricey repairs. All were under warranty but I knew to offload them before warranty ran out. Build quality of the S550 is exceptional and without compromise. It is extremely comfortable and quite brisk. Would highly recommend it to anyone.

I purchased my 2018 C300 a couple of months ago from a dealer about 90 miles from where I live and it is still under warranty, I am having a sensor light come on and the dealership says it’s not covered.

This car is everything I ever thought. Reliable, dependable, smooth riding car, handles great on the freeway, strong engine load, great trunk space and beautiful sunroof. Beautiful body, great gas mileage and easier to handle grade on the road. Power windows, leather seats, heated seats season, 2 hand on the road, love to cruise control. Just love this luxury car. Will highly recommend it to others.

I bought Mercedes E350D 2016 from Mercedes Liverpool about 2 months ago. 16k on the clock, manufacturer approved. On the way home I noticed that the car starts to vibrate when I press the brakes. I contacted Mercedes Liverpool and they said that I need to go to the nearest Mercedes and fix it and they will cover all costs. I paid £1200 to change brake pads and disks and rear alloy wheel. Mercedes-Benz of Liverpool did not pay me anything, they keep saying my different stories. They said that they already sent money into my account, then they said that they issued check 2 weeks ago, then they said they need to get an approval from head office and so on. When I contacted Mercedes Customer Service, they replied to me saying that Mercedes-Benz of Liverpool had already paid me by the check so I had to go back to Liverpool to confirm that but they said: No we are still getting an approval from head office. Absolutely useless service!!! Worst service ever.

I took my car for service, paid for it but it was never fixed, and after several visits, has gotten worse. They now want another payment. I am writing to you in hope that you can assist me with the resolution to a problem with Mercedes Benz of Sanford. I initially took my car in for service of a part that was fixed but was also recommended to perform a service on my transmission. The car, prior to the service, was operational, but it was pushing a bit and jerked. One of the service men indicated that the problem was something that had to be fixed with a computer program. I had previously changed the brakes, so it was not the brakes. The technician told me that the service was recommended at 50K miles for this car. He performed the service and I paid for it. Unfortunately, the problem continued. I went back to the dealership and explained that the issue was not resolved and they said that they would look at it. They ran a diagnostic program. After they used a diagnostic service, one of the service men said that the car was fixed. I drove out of the dealership and immediately felt the problem again. I drove right back into the dealership and the service technician drove the car and told me that there is nothing wrong. He also said that they used a new program to extend the life of the car, an updated program for the transmission and that I would get used to it. The problem persisted and I was told by one of their managers to take the car to Tim at Mall of Millennia Mercedes Benz. I was ignored even though I had an appointment with Tim, and was told that he was in a meeting with the manager. I asked why they had made an appointment for me when he was not going to be available. They did not answer the question, but put me off again. I ended up leaving and the car was not fixed. I attempted to communicate with the managers at both dealerships as well as with the corporate office, and was subsequently told that there is nothing wrong with my car. The company will not answer my questions or fix my car, and the best that they did for me (case manager, Ms. **) indicated I should again visit the same dealership.On Thursday, September 5, 2013 I was on my way to a job interview and the car completely stopped and would not move at all. I was on a busy highway (436) and could have been in an accident during normal conditions. I was very lucky that there were no cars at that time, a very unusual situation on this road. If I had been on the freeway, I would have been in a bad car accident. After my interview, I took the car in to the dealer again and this time they seemed like they were actually going to fix my car. They provided me with a rental car for the time that their car is in the shop and they said that they would cover the cost of the rental car, as they did not have a loaner vehicle.I told them that I had already paid for repairs that were not originally performed and that I expected them to fix my car. Now they contacted me telling me that they want me to pay $900 for the repairs. I have already paid for the repairs that were never properly done on the car. I truly feel that they never looked at my car and did not fix what was wrong the first time. They have since had my car and are telling me that I have to pay this amount. I have already paid to fix my car and after multiple visits, many discussions and letters to their service center, they have yet to fix my car. I am asking for your assistance to resolve this issue as I feel that I have been taken advantage of through this whole process and that I paid for something that was not delivered. I would like my car to be fixed and have warranty for the repair and the parts so that my car operates properly. I already paid for repairs that were not performed and should not pay for something twice. This is a safety issue and they put my family and me at risk by not performing the repairs. I would like to have an explanation of what was wrong, the repairs. Please contact me at your earliest convenience.

2015 C300 cracked a piston at 68,000 miles causing engine damage that is unable to be repaired. This car was serviced on time through an authorized MB dealer for 4 years. Car always ran loud and would not shift smoothly. These complaints have been documented for 4 years but MB failed to disclose to me that the loud noise was because of a manufacturing defect common in engines built prior to April 2015. Mercedes Benz authorized mechanic failed to recognize that the car was manufactured with inferior wrist pins which would ultimately lead to engine damage.MB knew exactly which engines were affected by this and failed to act. Engine failed after warranty ended. MB refuses to pay for any of the damage, even though they recognize that engines built prior to April 2015 would eventually suffer such damage. Parts (wrist pins) were modified in engines after April 2015. MB will not help with cost of repairs since the car is out of warranty. Since the car was taken in multiple times while it was under warranty, MB should absorb some or all of the cost to repair.

The tire had a nail in it. A normal tire could have been repaired, however this tire had to be replaced at over $200 for a 17 tire with only 6000 miles on it. Imagine if I got stuck out in the desert going to California with no cell service and no cell service to call roadside service. At least if the cars come with run flat tires, all should come with a spare and a jack. Nothing at all is unacceptable and dangerous.

I, Mian **, resident of **, am an old customer of Mercedes Benz as I purchased my first car of this esteemed brand during 2009. Recently, I intended to purchase a new Mercedes-Benz C-2000, for which I placed an order with the firm cited above on June 29, 2011, revised on June 30, 2011 without changing specs of the vehicle agreed with the firm. As per requirement of the firm, I deposited a sum of PakRs. 1 Million (Roughly equal to US$ 11400) as down payment. I have been in contact with the firm after that till I finally received a letter from the firm that the vehicle is ready for delivery and I was advised to deposit the balance amount, to which I agreed. Thereupon, I visited the firms showroom on October 4, 2011 to settle the payments and have a look at my vehicle. I was shocked to see that the vehicle shown to me was not as per agreed specs, most importantly; its color. The agreed color, which was also mentioned in all correspondence between me and the firm, was Magnetite Black while the vehicle shown to me was white.When I told the firm that this vehicle is not as per agreed specs, they tried to threaten me and asked me to sign an amendment of our agreement to change agreed specs for accommodating the vehicle shown to me instead of supplying me a vehicle with pre-agreed specs. I, nevertheless, remained steadfast and refused to sign any amendment in agreement despite their threats of extreme consequences, in the presence of their armed guards as a symbol of threat. The firm has gone beyond limits by communicating with me that my down payment is being forfeited on charges of not conforming to the agreement on my part. On the contrary, I confirmed to pay the balance amount vide my email in response to the firms letter to me informing me that vehicle is ready for delivery. I only refused to pay after looking at the vehicle that was not as per agreed specs.The objective of narrating above facts, and enclosing all the relevant documents and correspondence between me and the firm, is to bring to your notice as to what kind of customer dealing is being undertaken by the firm authorized to represent an esteemed brand Merced Benz in Pakistan. Fully cognizant of the value that Mercedes-Benz gives to consumer satisfaction, I am confident that you will probe into the whole matter and address my grievances.

Top notch German made car. Drives like a dream, very few mechanical issues and is truly luxurious inside. This car is both beautiful and functional. It’s got the traditional Mercedes look and classic feel that gives a nod to the past while driving you into the future.

I have Mercedes C 200 model 2008, I do all my services in the official dealer in Egypt. After 3 days of my last visit to the service center, I was in the oil station, left the cassette and the lights working then. When I returned, I found the battery was very low to start the car. I did a battery connection one time according to the owners manual but it didnt work. Then I asked the dealer to send a truck, after 2 days they told me that that they charged the battery and everything is okay but when I went there and after paying the bill, the car didnt work, then they told me to leave the car again. After 5 days, they told me that the control unit is dysfunctional and it needs 2 months to bring it from Germany. So how come this situation occurs in a Mercedes-Benz car with 50,000 km? How could I stay 2 months without my car? How come the dealer didnt notice that the battery needs to be changed in my last visit to the service center? Ive trusted this brand for more than 30 years and after this situation my confidence was affected.

I have solid proof that my Mercedes was illegally tampered with by one of the dealerships in my hometown. I can prove that the dealership set me up to have my car malfunction and killed the battery to 4.2 volts, leaving me with a dead car that same day. The following day (if I had not been fortunate enough to have my engineer buddies jump my car for me), the dealer would have had a window of opportunity to charge me with repairs that were unnecessary. There are records that I can indicate that my car was still in good condition after my car was charged by up. There are many details and facts that I would be gladly present to all who wants listen.

2014 E350. Having problems with the ECO system! Its been in the Benz shop 3 time and still not working. I will try 1 more time before putting a complaint in with BBB!! NOT HAPPY AT ALL!!!! May go back to LEXUS!!

Mercedes E350 - I have had about 15 tires changed due to flats in about 15 months. This has and still is affecting my work and family life. I am a commission salesperson and this takes time off the streets when I could be selling and making money. It is affecting how much I am making because it reduces the time Im spending with customers. I am now missing my sons soccer game because I am waiting for roadside assistance once again. I have to change cars. I am leasing this car and I just want out of my lease. I am spending too much time in Mercedes service changing tires. Please let me know how I resolve this problem.

NEW ML 350 Bluetec - You will never get the fuel consumption indicated by the on-board computer. It consistently understates consumption by more than 1 litre/100 km (or 11.4%) - this had been verified by MBSA. This software problem, as well as the stop/start function that only works 50% of the time, had been reported nearly 2 years ago to them via the respective dealers. 6 Months ago they confirmed that a software patch will be developed to fix the wrong calculation. After numerous follow-up emails, Allis feedback is now that their R&D advice that the current calculation of average fuel consumption is within the design tolerances of the ML... What a big tolerance for a product range costing nearly R1m and claimed to be the Best or Nothing. I have to accept that the ad hoc working of the stop/start function is also within the design tolerance of the ML.

I purchased this car in Bogota, Colombia. I had to get my second servicing. I called in advance and they did not have availability for two weeks. Meanwhile, my check engine light comes on. When the servicing date finally arrived I am told that the camshafts are messed up and they cant do anything until they hear instructions from the main headquarters. When they received instructions, the instructions were to dismantle and document and nothing else. 10 days later, the car is still sitting in their garage. They dont even offer a loaner car or an actual date of completion. I cant get ahold of anyone in Bogota. When I call MB America, they also cannot help. Have been trying to get in touch with Germany no luck as well. It seems like Mercedes-Benz does not care about customer service and or its clients.

I purchased a tire warranty from them and they assured me that a nail in the tire would be covered and they would replace the tire at no cost! They LIED. Now they claim that there is a clause that states that the tire has to be a certain level (WETF) that means in order for it to be covered - bottom line Mercedes Benz FLEECES customers - no wonder the product has become trash!

I bought a Mercedes G 55 AMG in March 2013 for more than a Crore rupees and its been giving problems from day 1. This machine is a total failure, probably a bad production piece which they have given to me. I have had fuel pipes bursting, brake pedal plays, fuel tank issues, fuel system problem, starting problems and various other problems in their so called top of the line SUV and I have tried to complain to everybody from bottom to top but nobody is ready to help. All they are offering is a extended warranty which they offer to any customer who make s even a little bit of noise. I have had the worst experience of my life with Mercedes Benz India. After buying this car I have had this in their workshop for nearly 100 days already... I really dont know what to do and whom to approach for this problem. Any help would be appreciated..

My old 1998 Mercedes SLK230 runs like a new car, never any problems. We own two Mercedes cars, and both work like a charm. My SLK230 has been driven from Dallas to San Antonio and back in 4 days, and we had no problems on the way. Considering that this is an old car, the workmanship on it is excellent.

I live in NH, purchased 2017 GLC 300 in the Spring and was told I would need winter tires (which I always need on my SUVs). Salesperson did not tell me I wouldnt be able to get snow tires for this car. The tires are run flats and the size is a rare run fast snow tire size. MB USA told me I could purchase regular snow tires, but then I would have to purchase a new wheel and tire for a spare at the cost of over $700 just for the spare! Even if I wanted to buy a spare, the car is designed for run flat tires only and there is no place to store the tire and no jack, etc. I told MB that I refuse to buy 5 regular snow tires, and lug the smelly spare around in the back of my car. Additionally, it would take up all the space that I use for luggage, groceries, etc. I am insisting on returning the car. I spent a lot of time considering a new SUV, and would have immediately taken the GLC 300 off the list if I had been informed of this situation. So, here I am in NH, living on a steep dirt road without snow tires.

This was the worst service department Ive ever encountered! My car had problems from day one and Ive been back nine times with my car out of service for over 50 days and still the problems remain. The service also put charges on my credit card that were completely unauthorised and to this day has never responded as to why they did that. Even the Santa Monica dealership is awful. I cannot wait to be done with this horrible lease and move on to a better company! I have been in touch with their corporate apartment and they have been just as pathetic. I always thought so highly as a Mercedes name but I realized its just a brand and nothing more.

Bought a 100k 2018 AMG E43. Wonderful car with a digital dash. Not one issue with the vehicle. Always have driven Mercedes...but...MBrace is absolutely the worst app ever designed, second only to Mbrace customer service which is even worse. The Mercedes Me app never works and just times out or tells me the sunroof is open when it’s closed. Customer service clowns just say, We are experiencing issues with the app, or, Delete and reload the app on your phone... Never anything helpful or useful. Calling them is a complete waste of time. $100k for a car that I cannot remote start. I love Mercedes but will consider BMW or Audi for my next car as the Mbrace experience is so darn maddening.

I purchased a 2013 CPO C250. What sold me was the unlimited mile warranty. I had discussed with the finance dept what was and wasnt covered. I had also discussed what the car was to be used for. The purchase was Jan 5 2015. The car was in the shop a lot. I average about 65k miles a year. I had used the warranty several times without a hitch. 2 weeks ago my car was in the shop and I get a text from my writer saying, MBUSA has canceled your warranty. Come pick up your car. So I did. I arrived at the dealership and was amazed that they returned a broken car that looked like they parked it under a tree full of birds. Very tacky. Now, afraid to drive the car. I baby it every time I drive it. Of course thats no good. The car left me stranded last night in the middle of nowhere and dumped all the oil out. Seems a little convenient. Almost like they knew it would happen. I have been in the auto business for many years and have never seen a customer treated this badly. Thats not the whole ugly story but Im sure you get the gist of it. Big thumbs down for MBUSA. BTW, I sell German cars and we are a class act compared to this manufacturer.

Mercedes Benz 2002 model - My car had no power and went in for a service (R29,000) 111,000 km. I got it back, went to Pretoria and on my way home, it happened again but this time even worse. There were no power. I got home and went to somebody else to help me. There they found that my car had dropped a valve on the no. 1 cylinder!! I had to buy another engine. Now I want to know how could that be possible because my car had all its services in time. Please help me.

I have owned Mercedes Benz vehicles for over the past 10 years getting a new vehicle every 2-3 years. I have never had a need for warranty repair until now. What a complete failure! My 2013 S-Class left my wife and kids roadside nearly 2 weeks ago. Towed to the local dealer, 24hrs later I told that my 1 year old under warranty S-Class will not be covered and the repair will be $31,000+ due to lack of oil change. That is simply not true other than I did not have the oil changed by MB! I contacted corporate MB to dispute the dealer’s statement that the repair will not be covered under warranty. I was told someone would call me back within 24 hours. The following day I heard from someone who captured the information and told me she would handle it and I would hear from her soon. That was 10 days ago. No return phone calls! I called this corporate contact 4 days ago for an update and she informed me she has no update for me and would call me back. No return phone call! It has been 12 days, we are without our S-Class, and I have been renting a car myself while waiting on MB. I am disgusted by the poor service provided by Mercedes Benz! This is supposed to be a luxury brand that you pay a premium price and have an expectation of better than average service. That could not be any further than what my experience is. This is the first time I have ever needed warranty of a Mercedes Benz and this is a complete and utter failure! It has come to an attempt using social media to reach someone at MB that cares to service the issue since the normal channels have yielded me no results, not even a return phone call.