First failure at about 30k miles, humming noise... Dealer changed hub and bearing under warranty. Just over a year later and a catastrophic failure of exactly same bearing, caught just on time as I was ready to drive to California. It would have been possibly a fatal accident. Mercedes Benz refused warranty work since the car was out of factory warranty. The bill was over $3000. Fortunately, I had purchased an extended warranty from a NON-Mercedes source. However, I strongly feel that Mercedes should have covered the repair. Many attempts with Customer Care center... They will not respond in writing (email) and now they do not return phone calls...

2 years ago we purchased a 2011 Mercedes Sprinter van and have spent close to $14K on repairs. We use it for our travels for my sons motocross racing throughout the US. We have had nothing but problems and have had multiple breakdowns where we have gone into Limp Mode mostly due to the diesel particle filter. After reviewing some of the broken parts with a certified Mercedes mechanic it was known that Mercedes builds their engines with plastic parts banking on the fact that they fail within so many miles. Good example: who puts plastic parts for the throttle body on the valves? My wife just recently traveled with our 12 yo son 1100 miles to Oregon just after replacing the DEF pump and heating element system which cost me over $3k and was told we were good to go. Again she broke down. Your Mercedes a Roadside Assistance reassured me that they would take care of my wife to tow it to a local dealership but then wanted to charge us... Thank god for AAA. So where do I go from here? Does Mercedes have a solution to let me and my family feel safe?

I have owned BMW, AUDI, FORD, MAZDA & HONDA. In 2013 I purchased a pre owned certified series 2011 ML350 from Mercedes St. Catharines, ON. Before the warranty was up all sensors died and the car went into limp mode. The dealer fixed this issue. Post warranty this is what has gone on the vehicle now. Timing Chain, Transmission, Oil Seal, Sensors Again, Seals for oil intake & filter housings and Transfer case for Transmission. I contact MB and they said sorry they could not help. I recommend that you never buy an MB product.

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.

Good afternoon. I am a Mercedes C300 owner and recently I have had some problems with my car not starting...I took it to the RBM Mercedes in Alpharetta, Georgia for diagnostic review. The diagnostic presented with a problem within the steering column which caused the vehicle to not respond. I in turn looked up info on this problem and have noticed this to be an ongoing and unaddressed issue with the make and model years 2008-2009.My question to you, upon communicating my concerns to the service center who currently has my car for repair, is, what are you doing to rectify this problem and since it is an ongoing concern why has a recall not been done on this or why are customers being charged upwards of 1500.00 USD to have these repairs completed. I for one know the cost of repairs for a car in this category of cars, but I do not feel it appropriate that because an issue within the manufacturing of this vehicle is a cause for repair should I have to pay to have an identified manufactured deficiency repaired. I am very disappointed that this has occurred a number of times and nothing has been done to rectify the expenses incurred in this matter.

We were delivered this car in April 2017. After less than 10,000 we have had to replace 2 Tires. After many conversation with the Lawrenceville Dealership in NJ where we were told that indeed the car is too heavy for the tires. No solutions was offered other than for me to pay more money to have the tires changed. Mercedes is aware they are selling a defective product that can potentially be life threatening and they are doing nothing about it. I then e-mailed the corporate offices and was contacted by an agent who tried to work a resolution where we would still pay over 2000 and had to give those tires we paid a premium for, back to them (SCAM)... As a matter of principle and the fact that I can get better tires without them or their HELP... we refused the Great deal!! Nevertheless STAY AWAY... Looks like they dont care if you are stranded in the middle of no-where or if you die as the tires fall apart while you drive or like in my case while the car is parked in the garage!! Worse experience ever, I will get ready of this junk!!!

First I had to wait more than a year to get this vehicle. Paid over 155K for GL63 AMG. Its only a month since I took the delivery and half of the time it was at dealership due to some issue. I was shocked to see the cheap quality on this expensive toy. Side running boards are lose, front grill Mod is flimsy, rear fender plastic is falling apart. Looks like it was hanged by using some kind cheap double tape. I use to have S600L, was a beautiful and solid vehicle but I will say Im not impressed with my recent GL63.

I decide to change my Toyota 1999 Camry and buy well reputed car Mercedes E class. I bought brand new one (e 300 Sedan) in September 2009 with total cost of $80,000. On first week I give complaint that the left window is not sealed and make noise. They refuse to admit that there is wrong with car. At 50,000 km I get warning sign for engine on screen and it turn up that there is problem with fuel injector and they replace most of engine parts. At 90,000 km the car start to give a very loud noise sound at all speeds. The problem found to be with differential. It worn up. My Camry till now with me I never had window problem or engine problem or differentials.

I own a Mercedes C180 model 2012, and I had an accident on the 25th of February. The front part of the car is completely damaged, but all the safety items did not work (the seat belts, air bags). The car is now in the service workshops in Ring Road Cairo, Egypt. I asked for a report on why the safety items did not work. They prepared a very short report in which they replied to me saying that the airbag does not necessarily open in any collision, which does not answer my question honestly. Therefore, I need to investigate this problem because the car needs a lot of money, and I am no longer sure whether the car is safe enough for me and my family. This reply from the workshop is not worthy of the Mercedes reputation and this outraged me.

I purchased a 2014 ML350 Bluetec and had some problems with throttle responsiveness and transmission revving. After extensive technical servicing, the problem was not resolved. I decided to get rid of the vehicle and get another same model. Within weeks the exact same problem emerged. I contacted head office customer service to help resolve. They pushed it back to dealer who did everything they could however they still expected me to pay depreciation. There is a fundamental performance problem with this model. As a result, I had to get out of the first one where I took an out of pocket hit of $15,451.41 because of depreciation. Then I get into the same issue with 2nd model and as a result of having to get out of it much earlier than desired I am taking a depreciation hit of 23, 734.85. All in Mercedes is asking me to give them $39,186.26 because of a faulty product. This is my fundamental issue. They should be taking this vehicle off my hands without any penalty to me and working to retain my business. Why should I pay for manufacturer defect? I am not interested in paying another cent out of my pocket to resolve a Mercedes defect. I guess I will have to consider moving to Audi or BMW even though I like the ML product when it works properly. Its about the reasonableness principle and that is the foundation of any customer relationship.

I have two keys for my 2006 350. I have replaced the batteries over the years no problem with that at all. Recently, I went to replace the battery in set of keys but that didnt work for all the functions. I could lock my car but not open it... strange huh. So I went to my alternate set of keys, used them for a while and then that set didnt work either... weird. I could open my car doors but couldnt lock them. So I have been using 2 sets of keys to run my car. Doesnt make sense to me.So I contacted my Mercedes Dealership and explained the issue. They said, No problem. Come in and we will order you 2 new sets of keys. Sounds good so far... but not too fast. Each set would be $300. Mercedes wants me to pay $600 to replace Faulty keys. I didnt lose them... I just used them since I have had the car. Now they dont work properly. So I have to pay Mercedes $600 so I can operate my car and replace faulty keys. I have never heard that before. I could understand if I lost keys... but I didnt... they just stopped working correctly. So for being a good customer (repeat customer) I am now saddled with a $600 charge to replace faulty equipment. If I do that... which I must... there is no guaranty the new keys will last either. This is the most ridiculous thing I have ever heard of... COME ON MAN!! Any suggestions would be appreciated.

I own a Mercedes C300 2015 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. Somehow I took it to Mercedes Benz of San Jose and I was told that piston and connecting rod need to be replaced and gave me a quote of 11K and mentioned, We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine. This car is being serviced at the dealer and they never mentioned that early C300 have wrist pin issues in their engines and they have a service bulletin for the same. Mercedes denies to take responsibility for this issue. On top of that my AC smells like dead rat. Again my dealer never mentions anything about lawsuit against Benz. To all reading my post if your car AC smells like dirty sock/rat there is a lawsuit against MERCEDES and they will have to fix it. For all owners of C300 take your car to dealer and have them inspect your car for POTENTIAL PISTON FAILURES and have that written in your JOB SHEET for FUTURE. Mercedes has been the worst unreliable and they are lying regarding their known issues and then not taking any responsibility for inferior quality of their parts.

We put in two vehicles in for repairs. Both were charged $310 each for diagnoses. Both were not fixed first time around. They did not even test drive the vehicle before the handed it back. Both vehicles charged for parts that were changed which did not fix the original problem. I would not recommend using this repair outlet unless you have deep pockets. Simple turbo charge problem ended up costing $11000.00. Worst workshop experience of my life. Same work shop couple of years ago did the brakes on my wife`s car and forgot to tighten the wheel nuts and my wife nearly lost the front two wheels on the freeway. Only stopped to check because the car was making too much noise which saved her life.

First time buyer of a Mercedes car and of course I choose the redesigned 2017 E400. Let me tell you, what an awful ride and the number of issues I have had with this car…. this should be considered a Lemon. Complained to head office, service department and searched the internet…so much wasted time back & forth from the dealer. For the amount of money, I have spent I wish I never got this car. Mercedes has left a bad taste in my mouth and I could not even recommend them to a friend. Issue – Engine stalling, noisy engine, power window issues, awful ride (even confirmed by the shop manager), broken wiper handle, driver seat not staying in place, door leds blown, the new navigation/radio functionality not working properly, and so on….For an E-Class and the price tag, it is not worth it.

I have had 4 MB cars/SUV and the ownership and dealers are fine but the financial department needs work. I just turned a leased SUV and then went on a vacation for a week. After going through the mail I saw the ending bill for the lease return. That was approx a week old. I forgot to sent right away assuming I have a bit of time. Within a few days they start leaving VM on my phone. I paid it like 2 1/2-3 weeks later and they still call daily. I made 36 payments x 4 different cars all on time and then they feel that over 10 days is late?? Relax and treat your clients with some respect. They need some training on the financial end.

Purchased my 2014 C300 a week ago. Has 10,000 miles. Traded in my 2011 C300 with 75k miles. Had 2 other previous Mercedes also, 2002, 2009. All had approx 75k miles when traded and NEVER an issue with previous 3 cars. 2014 has the ECO start/stop feature which if you research is not a FEATURE but a problem. Roadside Assistance tech who came out yesterday to try to assist me was floored when he could not even jump start it as he believed the starter was gone. He called Tow company, who also could not jump and gave same opinion, crazy that the starter could be gone! The ECO start/stop is believed to be the cause and if you read other problems it does a number on the wear of a battery and starter due to the excessive starting and stopping compared to vehicles without this!!! VERY IRATE AND DISAPPOINTED out of my new car for 2 days and everyone is sorry for my inconvenience.

I have had 3 Mercedes previously but the Mercedes C200 CDI Estate is our first diesel. The fuel economy is excellent and as we do a lot of distance traveling we certainly enjoy the comfort and the road handling. Being an Estate find the loading space in the boot great for trips to Bunnings and for trips to the beach with grandchildren and dogs. Have already done 150 kilometres in 4 years and with regular servicing hope to get over 200 kilometres before replacing it.

I am disappointed by the level of service provided by Mercedes Benz South Africa to their customers. I ordered a new C200 in September 2011. I got involved in an accident. My insurer approved the repairs and I took the car to the panel beaters. The insurers provided me with a courtesy car for a limited period.I thought I wouldnt have to walk very long thereafter. Unfortunately, Mercedes Benz did not have parts. I contacted national customer support after waiting more than a month. Parts have not arrived (confirmed with them and panel shop). I asked that I be provided with a courtesy car as I used the car to go to work. They refused and said it was not their fault. I say it is, because had they had parts, my car would be in my hands by now. They later told me the parts had arrived. Panel shop claimed to have received them last Monday (19/03/2011). Repairs will likely to take 3 more weeks. I am still a pedestrian.I loved Mercedes cars. I bought a Mercedes at a price and for, amongst other things, good service. That is what I expected. I value myself and as such prefer to deal with people and companies that value me. I thought Mercedes was among one of them. Was I wrong? Now I know. I may have to be associated with them for longer than I can endure. What a pity?

I went to the Rocklin, CA Mercedes Benz dealership to get a recall fixed on my car. I had a leak in the same place with that of the recall was in, so I thought it was that. We talked to a man named Wayne, and he helped us the whole time we were there. He said it would take an hour or a little longer, so we walked our three kids over to the park. By time we got back to the dealer, it was about 4:45-5:00. The man Wayne said he would check to see if our car was ready, then he pulled it up, leaving it running. We loaded the kids up, but my oldest was in the bathroom. So I went to get her. When I got back in the car, it was no longer running and would not start at all. We tried a couple times, and then, we got the man who had been helping us and told him what was going on. He came over and tried to start it, then he popped the hood. He started messing with the battery and said he thought we needed a new one. He said he was going to have someone come jump us. Well, that did not work at all, and as the tech was helping us, he noticed our seats felt real wet. The floors were wet too. Real wet. Still, I did not think anything of it. A few minutes went by, and another man came out, a tech one who works on cars. At that moment, they said that when they washed it, the sun roof was open a little and water got in our electrical gear and messed some electrical stuff up. So what I want to know is why did they not say that in the first place. They had to have a known cause. There had to have been water all over, when they opened the door. They had to dry it all up. They did not say anything to us and were going to let us leave.How did they know that fast what was wrong. They knew it had all got wet. I did not even know they were going to wash the car. I got my car back the next day (today). They came to my work and traded me cars, and it stinks so bad like mildew. I got a few opinions and have been told that it could never be the same. I dont know how extensive the damages are and what they fixed. They tried to get me off the lot as fast as possible, so it would not be their problem. But I know that I had my three kids and could have had my car just stop somewhere, and we could have gotten hurt. Now, I have a stinky car that I am still paying for, and I dont know if they fixed the whole problem.

Mercedes Benz 2002 model - My car had no power and went in for a service (R29,000) 111,000 km. I got it back, went to Pretoria and on my way home, it happened again but this time even worse. There were no power. I got home and went to somebody else to help me. There they found that my car had dropped a valve on the no. 1 cylinder!! I had to buy another engine. Now I want to know how could that be possible because my car had all its services in time. Please help me.

When I purchased my new car in 2005, I wanted it to be special. My initial thought was to purchase a Toyota Camry. But after test driving a Mercedes (just for fun), I convinced myself that if Toyotas were great cars, then Mercedes Benz would be an excellent car. I really thought that MB would have better engines. But now that my car is non-functional at less than 100,000 miles, I wish I would have stuck with my first instinct and bought a Toyota.After reading different class action lawsuits, I find this to be a common problem with several MB models. I realized MB cars are not as good as I thought or had claimed to be. I am very discouraged with engineering technology on this car. I can’t imagine paying almost the same amount I owe to repair the car. But I honestly don’t see myself purchasing another MB vehicle again. I hope for MB to take care of its customers, as I have heard other dealers such of Toyota, Jeep and Ford taking care of theirs. I want Mercedes to get me in a new car, fix my car or purchase it off from me.

Remote starter only works 1/2 the time. It gives you a error and tells you to try later. Called tech support many times. They get it working for a while and does same thing. Also you cannot remote start unless you have a 1/2 tank of gas or more. That is stupid. I always have to fill up to use the remote starter? I could understand if gas light was on. But that is ridiculous. Also run time is only 10 minutes. In new England cold that is not even close enough to warm car up.

I have been a customer of MB of Boerne Tx for a few years. I purchased my last vehicle from them. I will not be going back. On June 27, 2017 I brought my car to MB to check an engine issue. I utilized one of their loaners. I picked my car up the next day and drove to my house. I opened my trunk to grab my cooking cutlery which I had put there the day before only to find it gone. I did a quick check of everything else in the car and found I was missing two other items. What makes this so frustrating is I blame myself since this is not the first time Boerne MB employees have stolen something from my car. The other time, I reported the theft immediately to my service advisor Linda who gave me a complimentary wax job. She told me she had reported that theft to management. I should have emptied my car out before taking it there but I was in a hurry and forgot my cutlery was in the back.I did not bother to go back and report it because obviously nothing would be done or it would have been done the last time this happened and would not have happened again. The main reason I am providing this review is so other Mercedes-Benz owners do not make the mistake I made and become a victim of MB of Boerne employees. Empty your vehicle before you leave it with them.To MB management, I sincerely doubt I am the only one this has happened to since it happened to me twice. This would be easy to find out which of your employees is the thief or thieves. Plant something in a vehicle and track it. You will catch them sooner or later. You have lost my business but maybe you can prevent this from happening to another customer. Had you done this after the first time I reported it to you it might not have happened again. Dont get me wrong, I blame myself but even after the first time I thought I could trust you. More fool me... it has been an expensive lesson replacing my Wusthof cutlery set but it is a lesson learned. I will utilize MB of San Antonio from here on but my car will be empty regardless.

I have driven Mercedes Benz for nearly a decade. I have trusted the brand; I have trusted the Mercedes-Benz dealership in Fort Lauderdale. However, recently this trust was betrayed. Additionally, I have always purchased my cars there, and always taken my car there for service. I recently took my car in to get the lights replaced. A week later the car was ready. As I drove off the parking lot, I opened the glove compartment, and it fell to the floor. I quickly called my service advisor; he suggested I take it in as soon as I could. And I did; after assessing the damage, the service manager called me and became argumentative, refusing to take responsibility. He not only betrayed my trust, he insulted me, his last words were: We are going to have to agree to disagree on this one. This is not remarkable customer service; in fact, its no customer service at all. The damage is self-evident, an obvious blunt force and trauma to the glove compartment. A client for a decade; I was planning on purchasing my next car there next year; not to mention, I spent close to $4000 on the lights and back breaks. If you want quality, chose a different dealership.

I was a long time Cadillac man before the Escalades jumped over $75,000. I refused to compromise the quality of my ride comfort on a truck/SUV. I started with the GLC350, then on to the GLE350. This past year we went to the GLS450 and could not be happier. Mercedes of Tampa was a great help in understanding my needs and we were out the door in about an hour. TIME WELL SPENT.

I bought a brand new special ordered gl 450 2014. In 6 months, I took it back 3 times to the dealer. Transmission is banging in to gear. They kept it 2 days. Updated a program and problem is worse. Its now jumping on the highway. The dealer said drive it for a month then bring it back if it happens again. It happened while I was driving out of the dealer. No help and I just spend 90 grand on a Gl 450. Never again I would buy a Benz or recommend anyone to buy a benz. Poor service. They experiment on your vehicle.

It is a shame. I was disappointed by the big house, Mercedes. I bought a Mercedes C180 from Mercedes Paris Longchamp for export on January 21, 2013. After a few km., it showed topping liquid refroid.cf. manuals. I contacted the seller and he told me, Sorry, we did all the diagnostics and forgot to add water. Weve added it and you will be okay. I thought of his words because he works for the big house, Mercedes. I made my way to Marseilles to take my boat, but even after 40 km. the message still appeared. I continued on my way by adding water at each stop, with stress and panic.When I arrived in Tunisia, I went straight to the house nearest Mercedes, Av Grand Maghreb Nabeul 8000. They informed me that the problem was with a seal, but whats worse was when he told me that this is a defect with the Mercedes C180 and they did not have the seal in Tunisia. I contacted the seller and sent the attached reference but he sent me another one with another reference. This is not normal at all from a big house and your staff. Im disappointed with everything around me and my family because the car is in the garage. I worked hard to have a nice car and go home, but Mercedes deceived me and betrayed me. Why? I did not want to buy elsewhere to be sure of the quality and the seller told me that the car is almost new. Sorry, but I do not have confidence in your company as my car is in the garage and I cannot use it. Every day, I am forced to use public transportation. I regret having chosen the Mercedes. I know that 20,000 Euros (the price of my car) is worth nothing to you, but for me, it was all of my money. I spent one year in an unstable country - away from my family - to have it, and I did not want to buy a new car from another brand because we were fans of the Mercedes. I did not want to buy from an unknown dealer. I chose the house because I trusted in this house and its staff. Now, I hate it, and I will tell my case to all people with Facebook, Twitter, and the web because I wrote a lot of messages to Mercedes but they dont care about us.

If I could start by giving them 0 star, I would have. But unfortunately youd still have to give them something. Let me start by saying that if anyone wants to see my email records or phone conversation records that I had with MBUSA, feel free to reach out and I will provide them all to you. I leased a brand new C300, full package just about 3 months ago. Starting the moment I played any music, I heard a noise coming out of the doors, mainly the front doors. So, I reached back the dealership within 2 days, and I said there is this issue with my car. Sure, bring it back to us and our shop team should be able to fix it for you, said the dealership to me. The car is brand new, and its under 100% warranty. Long story short, over the last 3 months, I was given a loaner car for about 20 days! 5 different times, they had my car to work on it, different dealership, and yet, they are still not able to fix the issue. The issue comes in whenever I use the bluetooth to make a phone call, listen to any music, or playing a radio. The shops have tried changing the speakers, doors, entertainment system and so on. None of them fixed the issue. So what I did was that I thought I could call MBUSA and have them get involved with this major issue.Irene **, Executive Referral Manager, the person who I started communicating from the first day, told me that, Were sorry that this issue is within your car, and we are here to help you out. Sure! So, she offered me a $100 gift card to a restaurant! My first reaction was that, Are you being serious? She said, how about a $200 gift card to a nice restaurant where I could take my friends and family for a night. My reaction to her words was just unbelievable. I said there is no way that a customer would say yes to this, where they have to deal a car with a broken entertainment system for 3 years! How would you want this to go away?Anyhow, I emailed her, and I noted the conditions that Im willing to go with at this point, which one of them was to have MBUSA buy back their broken car and give their customers money back. Irene emailed me back (and called) and said Sure! We are going to work on this and it would take about 4 to 6 weeks for us to go over this. I said thats fine. As long as I know thats the case.After 5 weeks exact, she called me and said, We are unable to buy back your car and it is what it is. There is nothing we could do at this point! So, I discussed with her over the phone that, How would you even say that? There is 100% something wrong with the car you support in your region, and you say that you cant do nothing? She, again, said, We are sorry it is what it is and hang up the phone! In the middle of our conversation, she said her own words and hang up the phone! As easy/crazy as it sounds like. So, I got really upset, and I emailed her that, We were talking I believe, and you hang up the phone on me. That is not nice in no business environment. This is no buy it and you are on your own - This is The best or nothing. So after she received my email, she calls me back in 2 hours and said, Im sorry that the answer is not what I thought it would be, but there is nothing I could do. I asked for her managers name or email address where I could talk to them instead. And she refused to provide any. So I emailed the day after, 3 times, and no response. The day after which would be today, she emailed and said the decision was made by her team and Frank **, which I cannot provide you his information. Also, I am not going to reply to your emails after this. So, long story short, please do a bit research on the type of car you want to go with, and make sure you dont have to deal with these people. They are very rude, unprofessional, and untrustworthy and unreliable. I am, in fact going to make legal actions about this and as I have been told, this car is an easy 100% lemon law buy back, by the California laws. MBUSA just dont want to take it the easy way. Just remember, first they tried offering me a $100 gift card to a restaurant and have me let go of this case. Thank you.

2017 Mercedes GLC300 GPS is horrible and dangerous. It tells you, Prepare to turn left/right, but doesnt say when, or what street, or what lane. It gives the street or off ramp 500. I advance only. So when I went into right lane & its a right turn only lane so I have to turn but thats not where I was to go! This happens constantly. When I was in HOV lane of freeway GPS said, Exit freeway, but cant from HOV lane. Also on freeway it says, Prepare to exit right, so I go into right lane but the correct lane was 3rd from right lane. THIS GPS WILL CAUSE ACCIDENTS!Additionally to input request you have to go through multiple steps. The MB service staff says its cumbersome & they dont use it on their cars. It also says some roads are not mapped. IF YOU BUY A MB GLC300, DONT PAY EXTRA FOR THE GPS. I now have a Garmin on my dash after spending 2-3K on the MB GPS. The wire is 00Pl Lo. Ugly & it partially blocks my vision but at least it gets me where I want to go safely.

Mercedes Benz: A waste of money on Roadside Assistance Package or Emergency response package. Futile Products that Mercedes Benz Offers: 1. SOS-GPS, 2. Towing Service, 3. Loaner Cars Service, 4. Customer Service. Last week, Our family was traveling to Death Valley National Park from Phoenix for a get together party. We started around 12.00 noon @ Friday from Phoenix and planned to reach destination by 6.30 pm with several breaks in our Journey.When we are on I-93 and close to Mile Mark 64, Our Mercedes E 300 car had flat (tire blow out though it has run flats on it) around 4.30 pm, which is around 180 miles away from Phoenix and another 120 miles to Vegas. We pulled over the car and realized our run flats were of no use anymore. We tried to move our car further down the roadside aisle but the car doesn’t move and shows the indicator as if its disabled. We called immediately to Mercedes Benz SOS call (A red button on top of our head in Mercedes Benz), They received our call and politely directed us on suggestions to press another wrench button to reach roadside assistance. We followed their instructions. We called for RoadSide assistance for help.We had a conversation with roadside assistance for 15 minutes and gave our location along with mile marker. We been requested several times by our Mercedes Benz on our location, We shared what we know as we are nowhere in the middle of desert and don’t know exact location where we are other than our Mobile Phone provided coordinates. They recorded information and said that they are going to look for a toll truck guy to pull our car near to Henderson Las Vegas Mercedes Benz Showroom.We requested either for a loaner or provide a rental car as the toll truck doesn’t pick 4 people due to their policy constraints. We made it clear that we are ready to pay for those services as Safety is much priority at this moment as we are in middle of highway. To our Surprise, Mercedes Benz couldn’t offer a loaner nor rental. Instead they suggested to get a ride from a family member. (Who the hell on the world can give such a dumb response other than Mercedes Benz Call Center when they already know that we are 180 miles away from home location.)After waiting there for 2 hours and having several conversations with Mercedes Benz Call center, They called again to find our exact location as they couldn’t pinpoint our location. We immediately responded them by sending our Google maps locations. After an hour, We called them up again (around 7 pm) and realized that they might take another 1 hour to pick our car. So we made up our mind and said to come and tow as we are going to leave keys inside and lock the car.Here is the interesting part. As Mercedes Benz offers Lock and Unlock features through your mobile App from anywhere, I requested them to call me when they are about to pick my car so that I can unlock using my App. In that way, its safer to have keys inside of car and keys would help to start the engine. The customer service rep says that they are not sure whether that feature works. Bummer. Finally, we agreed to leave keys nearby front tire and leave the place. We called for Lyft and our pick up was ready in 15 minutes to take us to Vegas.Now the question arises on the products of Mercedes Benz. 1. How come Lyft able to pinpoint our location and render services in less than 15 minutes and dropped us safely to destined location whereas So called Advanced Machine Mercedes Benz couldn’t find its own location where it was stalled. 2. How come Lyft being an App operated able to provide best Customer service where as so-called Luxury vehicle Mercedes Benz doesn’t even know how to talk to its customers and provide some solution and get them to safe destination. 3. How come Mercedes Benz couldn’t offer a loaner car to its customers who are in needy (This is desperate state of being safe) than to promote on their brand.4. How come Henderson Las Vegas Mercedes Benz fail to understand the customer needs instead claim as if their cars is good to move on run flats for another 50 miles. (When the car itself states as if its disabled and cannot move).After coming home, We realized as if AAA and Lyft are better than so called Luxury cars. Just think what would have happened if you have kids in the car, same situation and middle of nowhere. Why do we need to buy these cars which sets high expectations on their services but failed to execute when needed?

Im not at all impressed with the kit you have replaced instead of a spare wheel... I am driving your make of cars for 20 years and never found fault, but unfortunately I have had 2 punctures in 3 weeks and each time the kit didnt work. My car is 7 months old with low mileage. This happened in a car park firstly and I had to call recovery the second time I was on the motorway and was stranded for 3 hours. The first tire cost €140 and because it wasnt the correct thread my pressures were out so I went to my nearest Mercedes garage and a new tire was €129.00 then the system balanced. Then on the motorway another tire at a cost of €150.00. All because this new kit didnt work for me.

I have a 2 year old, C class AMG, still under MB warrantry. When bought from a non franchised MB dealer which had 4,500 on the clock when bought - It now has 7,800 on the clock. In that time the front discs have been changed once at 6,000 miles and are now due for change again. With a different issue. For the first week or two, the brakes were perfect. Then I could feel the brake pedal was pulsing. After a new set of MB discs. Current issue with these, is horrendous vibration on the car all over the car at minimum braking. (Anything above 20mph). Hard braking, the vibration disappears until you start easing off on the brakes. Or, you get below 20mph.3 weeks ago, it was booked into, first MB (Solihull) dealership, on latest discs changed at 5,500 roughly and car was showing 7,000. Lucas over the phone called me and said front discs are warped. Told him not correct (or words to that effect.) Cant be, its had new MB discs. He told me. In which case take it back to the (non) franchise dealer you bought it from and get them to repair it... which I was not happy with it the slightest. So, I talked to the manager of the dealership and he pacified me by saying, its a known issue, when bolting the wheels up to the hub (Basically fed me **, it turns out).So, two weeks ago, took it to an independent garage. After telling them the issues. They said instead of just slapping new discs on. They would check everything. So, they clocked the wheels to the hub. Both fronts running true. Then clocked the front hubs. Drivers side was running out 0.005 though. Passenger side was running bang on. (So, MB Solihull were wrong, and were effectively going to fit new discs to a hub that was out?)At that point Id decided never to use MB Solihull again. Due to Lucas telling me to take the car back to the dealers Id bought it from over the phone and an incorrect fault diagnosis. I think they were more interested in carrying out the software update to the powertrain module, than sorting out the issue I had with the brakes (Probably never even took the wheels off. Just drove the car. Experienced the vibration and fed me, what is in the customers handbook). Lucas said he would e-mail me the report. Needless to say, that never happened. Yesterday the non-franchised dealers I bought it from, had it booked it into 2nd different MB (Coventry) garage. I though to cure the problem. The dealer told MB Coventry, everything wed learned from the independent garage.I phoned MB Coventry at 2.30pm and was eventually told that theyd found the problem. It was rust on the hub and you have a broken bearing. So youve cured the problem? No. Weve not been told to cure it. And started to talk about corrosion on the mating faces. etc. Straight out of your How to get out of sorting a known issue handbook. (I was not polite, as by then Id realised that I would be driving this heap of scrap on the motorway for another week).Got off the phone and phoned up the garage who stripped the car down last week. They said no signs of rust on the hub. Then phoned the dealer and apparently MB had quoted for Two hubs. Even though one hub was running true... not sure what else they quoted for. Just knew they were trying to rip me off. I then went to the Coventry branch to pick the car up and discuss with the manager, the issues I have. He shows me pics of the hub and shows pics of the broken bearing. So, incredulously I say to him, youve stripped a car down and put it back together again with a broken front hub bearing, and are going to hand that car over to me? (Basically called him a liar as I didnt believe the hub he was showing me, was mine (Even if it was. The implications of giving a car back to a customer with a fault such as that, doesnt bear thinking about).He talked to me, out by the car and went all over the wheels looking for any signs of bangs or refurbishment, even suggested the wheels werent the originals... While he was doing this, I noticed that the outside areas of the wheels, were still covered in brake dust. So, voiced my doubts that theyd even taken the wheels off, at all. He persuaded me they had, as the wheel nut areas you could see no brake dust. Which brings me to the question that if MBs wheels/hubs, etc. are so critical on their mating faces that they need to be spotlessly clean. Surely the very first thing MB should do, before removing the wheels, is to remove any brake dust on the outside? So, when bolting up the wheels, Your not compounding the problem?(The car is vibrating all over the place. A bit more brake dust isnt going to make that much difference). The manager also blamed refurbished wheels? Everything basically that was not covered, by the MB manufacturing warranty. I then said, there is no way I would ever, take a car of mine to MB for anything and I wouldnt trust their mechanics to put my great grand daughters Lego together if their latest diagnosis on my car is to be believed. I will never buy an MB again, as they obviously have a serious design defect, that needs addressing, if the brake discs are that fragile. Manager agreed by looking sheepish, if that makes sense.My perception of MB is that they like scaring people into throwing their money away. Total whitewash with respect to my customers complaint. Obviously couldnt give a damn about their (ex) customers. More interested in trying to screw as much money out of gullible customers as they can. Clearly a good business model. But one ex-customer isnt going to make a difference.

I purchased a used 2007 Mercedes-Benz C230. The car had around 70k miles on it. I was driving home one night and the car suddenly jerked and went into Limp mode. Meaning the car would not accelerate past 40 mph. I was able to drive it to a MB Service Center where I was informed that a sensor inside the transmission had failed, it was an anti-theft related part and could only be installed and programmed by Mercedes. I reached out to Mercedes for some assistance and was told because the car wasnt serviced throughout its life by MB they were not willing to help with the cost of the part. $2,700.My next purchase of a Mercedes was a 2009 C63 AMG. These are high-performance, hand-built engines. I verified this vehicle had always been serviced at a MB dealership before I purchased it. Around 80,000 miles, I was driving down the interstate and was about to pass someone when a check engine light came on and my vehicle lost all power, we were lucky there was enough of a gap in the Houston traffic to pull over safely. The vehicle was towed to Mercedes and was there about 3 or 4 days before they called and told me a wiring harness for the fuel pump had shorted out and needed to be replaced. $700. It took them another 3-4 days to actually get the vehicle repaired. At about 85,000 miles I get a notification that my brakes need to be replaced. Call MB for a quote. $6,000.At about 90,000 miles a check engine light came on. It went off but soon after it returned. I took it to the Mercedes Dealership, 4 days later they call me and tell me my INTAKE MANIFOLD is cracked and needs to be replaced for $3,747.00. This is a hand-built performance engine, are you kidding me? I again reach out to MB USA with my concerns and looking for some assistance, they tell me the service records dont matter and its about 1. If I bought the car from Mercedes and 2. How many times I, myself have had the vehicle serviced by the dealership. From that they decide if they feel the need to help with the cost of the repairs. This part is obviously faulty and Mercedes would be embarrassed if I posted the pictures of the crack in this aluminum-alloy intake manifold and the bubbles forming in the weaker parts of the metal.I asked the Lead Technician what would cause something like this and his response was That would be a question better answered by an engineer. I am not saying all cars dont have their problems, I am saying most of us cant afford the problems Mercedes-Benz have. The parts, service, and maintenance required on these vehicles is extremely expensive and if something happens you better hope you have thousands of dollars laying around that you can use.

I purchased my Mercedes SLK 350 new in 2005. The car currently has 49,000 miles on it. Within the last month while driving, my transmission has gone into neutral causing the car to lose forward motion and not allowing me to regain drive. This occurred on the freeway at 65mph, in traffic on a major boulevard and most recently on a one lane, steep downhill grade in Malibu Canyon. Each time I had to coast off the highway, turn off the motor and wait. Then I would restart the car and it would become drivable again. After the last incident, I took it to Silver Star Mercedes in Thousand Oaks where I have my SLK350 serviced and where I purchased it new in 2005 as a retirement gift to myself. After performing tests, they said it was a defective speed sensor and would cost $2,500 to replace. Even though the car only had 49,000 miles on it, they wouldnt repair it under warranty as the 5 year (50,000 mile) factory warranty had expired. Before authorizing the repair, I researched NHTSA to find out if there had been other reports of the same problem. While there are some reports of this on my model, there have been numerous problems with other Mercedes models speed sensors that have been repaired for Mercedes owners as a safety issue. Some of those repairs were directed by the NHTSA.Considering that the issue seems to be safety related and my Mercedes only had 49,000, well-maintained miles on it, I asked my service rep if he would mind contacting Mercedes about this issue and see if they would repair it or at the least, share in the cost of the sensor repair. Two days later, the dealer contacted me and said Mercedes wasnt interested. I am surprised and disappointed in Mercedes for their seeming lack of interest and Silver Star for not offering a cost adjustment in the absence of Mercedes not reaching out. It is my understanding that Mercedes has become more proactive in safety related issues and gives their dealers more flexibility in situations similar to mine. I have a genuine concern for my familys safety and the safety of other Mercedes owners and their families.

Happy Saturday evening. My prayer is that Mr. Stephen Cannon reads this email and as president and CEO works to resolve this problem. I own a 2006 R 350. My problems started with the suspension air parts that cause the car to look as if it has a flat tire, when it doesnt. It looks as if the tire-rods or shocks have failed. With this problem, when one goes bad and you fix it, the other automatically goes bad, so you MUST change BOTH sides. This is not a cheap repair. Actually, nothing about MB is a cheap repair. Once I had that done, the CAM shaft went bad. For this my car has been in the shop for the past 3.5 months. Now after practically rebuilding the engine, the problem is still not resolved. It cant be resolved, because all the parts were manufactured bad so when you replace one part something else goes bad. Ive found online that most if not all of the 06 and 07 R class models have had this same problem, MB is aware and have not recalled the cars. Over $6000 worth of new parts and labor, yet my car is still not fixed. These cars or at least mine should be recalled and the owners should be reimbursed for this literal pain and suffering. I have been terminated from my job and unable to get another because I dont have transportation. This was not my first MB. I have had 4, but this certainly may be my last if I cannot get any resolution to this. I have sent 2 emails. This is the 3rd to MB and was assigned a case manager. She called me 2 times. Ive called her more than 10 times. All I get is a person on the phone that says, I see that you left her a message. Is this the number where you can be reached? I say yes and that ends the call. Ok she will call you today. I attempted to reach MB via a BBB complaint, but they arent affiliated. LOST WITH A R-CLASS LEMON. Its sad that you dont acknowledge that these cars are lemons, but then again you do acknowledge, because you have discontinued the model. ABSOLUTELY TERRIBLE.

The check engine light came on in my 2006 MB SLK 350. I took it into Mercedes dealership in the Richmond Auto Mall, charged me $250 to tell me that the Balance Shaft needs to be replaced, a repair in the order of $5000. On looking into the problem on the Internet, it seems MB SLKs from 2006 and 2007 suffer this problem, the balance shaft breaking down at around 50-60,000 kilometers. I have read that the metal used was too soft for O.E. specifications and that a class action lawsuit was filed in Oct 2010 and dismissed by a New Jersey judge November 2, 2011. I dont understand how MB can get away with this.

I purchased my 2008 Mercedes Benz S450. I bought it 17 months ago and have had it in the shop 12 times. Yep. It’s true. The S450 nearly identical to the S550 but it’s a Canada-only edition. It has all the same features as an S550 but a slightly smaller engine therefore less gas consumption (not that I could care less). Within the 1st month, I had it back to the dealership for a $6,000 replacement of the GPS. With only 50,000 km on it (approx. 31,068 miles). It went downhill from there. Somewhere in there I lost my key and the replacement took six weeks and cost $406.13. Currently the catalytic converter is shot on the right hand side (there are 2) and that lovely quote has come in at $2,481 to replace. Cant wait until the other side goes. Sure people stare at this car as I drive by, beautiful lady with long blonde hair driving a high-end vehicle but it sure hasnt been worth it. Im making car payments about $1,000 a month and not only are the regular oil changes brutal ($500 on average) but there are a number of things wrong with the car that were wrong since the day I bought it that the mechanic cant troubleshoot because it doesnt seem to make that noise when he drives it. This includes the Distronic arbitrarily shutting off even on the highway on sunny days with no inclines on the roadway and no traffic with the car being washed just earlier that morning so nothing in the way of road grime. Go figure. The seat never worked properly since day one but since I didnt think the seats performed with the auto-inflation when you turned a corner, I never raised it up with the dealership. Then it cost me $500 after arguing back and forth because they said I broke it. By the way, the reason I never knew the seats were supposed to have this feature is because not only did it not work when I test-drove the vehicle and then bought it but the salesman was having surgery the day I bought the vehicle, and no one explained to me the various features. Ive been reading the very thick and complicated manual trying to see what features my car does have and thats how I found out. Again, when I went back to say it wasnt working since day one the dealership thought I was trying to scam them. Out of frustration I paid the $500 (half the cost) to get the seat fixed but believe me, I will take a polygraph test and prove the seat never worked since day one. I could never re-sell this car with a broken seat so I bucked up and had it fixed. I also take meticulous car of this vehicle and dont like things not working on it. Im exhausted but I still owe $40,000 on the car loan and Im locked in to this nightmare. Would I buy another one? No, of course not. I have owned two Chryslers before this, and NEVER had to pay this kind of maintenance and the one Chrysler 300C is a 2005, has over 400,000 km on it and Im lucky if Ive had to pay $3,000 in total for things that have need replacing. So, looking at the stack of receipts and work orders from the last 18 months, Ive got another three and a half years of payments to go on this thing and then Im free. Come on Mercedes. Stop creating new vehicles and advertising them on TV when you have a mountain of issues from the past to have to resolve. If I ran my company this way, Id be bankrupt and in jail.

I just purchase a 2015 C63 AMG S. The moldings are falling off the car under the door. The car was taken to their body shop and the molding were replaced. A week later they started to come off again. Today I took the time to go to the dealer and talk to the shop foreman about this issue. We both agreed that the molding and lower panels are made defective and there may be no fix for this problem. I hope that Mercedes comes up with a fix soon or I will have to replace this car asap. It seems that the quality of their product has gone down the tube.

I have owned Honda or Acura products for my entire life. I drive quite a lot but thought I would try something different this time. I really loved the look and feel of the CLA 250 and thought I would test drive it. I was hooked. I bought the car on the spot. Great sales and finance support. No issues there. However, after about 8000 miles, the car started to have issues with the brakes, electrical system and front end, which I am sorry to say, I was forced to document meticulously, wasting numerous hours. To make a long story short, I was treated so poorly it was staggering. And by a Mercedes dealership, which I really didnt expect. I have owned the car for a little over a year; it has been in the shop about two months out of that time and still is not driving correctly. The service manager and general manager are not only unhelpful, but downright rude. Stay away from these guys.

Ive never had a worse telemarketing experience in my *life*. I received a letter from Mercedes mbrace saying my complimentary trial period for mbrace secure service would convert to a billed service (as Id expected) and I could call them to cancel that, so I did. After some of the usual Q&A, I told the guy to cancel it. He told me how great it is. I told him to cancel it. He told me how great it is again. After this went on a few more times I started saying just cancel it while he was still selling. He said I needed to hear why it was so great (not his words). This went on a few more times and I switched to say I want to speak to your manager. We went around with this a few more times while he continued to sell and I continued request his manager. Finally I told him one more time to cancel it and hung up.Then I called the number again, talked to a different agent, told him I wanted to talk to his supervisor regarding the other, rude agent. After a while a supervisor came on the line, sounded nice, but then told me I cant cancel the account until within 30 days before the trial period lapsed. The letter I received said nothing about this, and after a bit the guy said he could do it today (apparently a favor) -- but only after he tried to sell me some more! Of course he didnt phrase the sales pitch that way, he called it a reading a disclaimer. I tried a few more times to instruct him to cancel the service without effect, so hung up again. I don’t think I’m under any obligation to hear a sales pitch after I’ve given clear instructions – many times! This is not what we expected when we bought a Mercedes.

mbrace Mercedes is waste of money. The app never works. Most of the time you cant even start the app. When you start it, it cannot locate, lock, or start the car remotely 9 out of 10 times. When you call the customer service, you have to wait a long time and at the end the issue remains.

2014 Mercedes Benz E350 4matic is a great car that needs the required maintenance to run at peak performance. Take care of the maintenance and it will never let you down. Would definitely recommend this car.

I was a loyal owner of Mercedes Benz (two cars in the past four years). My most recent purchase is the C350 Sport. It came down with a transmission breakdown last week, after three years and just 86,000 miles. I had the car towed to the Euromotors (Germantown, Maryland). I was told that I was to pay about $10,000 in repairs. I became a Mercedes Benz customer because of your craftsmanship and reputation. I never expected a power train issue so early in the life of such a great car. I love the car; I enjoy driving the car, and I expected to remain a loyal customer for a longtime. In fact, I was planning to trade my C350 for the new E350 Coupe next year. The dealership is not willing to do a courtesy repair on my car because my regular services had not been completed by them. I would like the Mercedes corporate office to intercede on my behalf, but when I contacted them (in not so many words), they told me that I was SOL (short on luck), and I was at the mercy of the dealer. I guess I made a big a mistake when I left BMW to become a Mercedes owner.

Omg. Where do I begin. I had issues maybe 20 minutes after leaving the lot, and issues ever since. Car has been in the shop every month for the mere 2 months Ive had it. Asked for refund day 1 when I had an issue, and told they have a replacement plan. Bogus. Lies. Fraud. Deceit. Car in shop 21 days this last time... 21 days. Please tell me why a CPO vehicle still well under original warranty according to miles would need a new transmission-even if youd had it a year. Two or so months and new transmission dont add up. Even the service tech who worked on it said theres no way this car could have been inspected or passed inspection. Brakes, rotors, transmission, speakers, window motor guide, blower motor, steering wheel, and a bunch of other stuff. Are you kidding me?. Two or so months and all of this? Feel free to reach out to me. The selling dealership has done absolutely nothing... nothing... they act like its a big cover up or something.

Its a 2006 Mercedes R350 with 63,000 miles. All recommended service was performed at the suggested mileage, including regular oil changes every 4,000 miles (synthetic oil). Engine started making ticking sound when running. I put it in for service at Park Place Mercedes. They replaced a pulley at a cost of $700, and did not solve ticking sound. Mechanic informed me that ticking sound was normal. Of course, I did not agree, but was unable to convince them otherwise. Two months later, It had complete engine failure, without warning. The cost of repair is $15,000 (same as value of car). I requested assistance from Park Place Mercedes and Mercedes USA since the car was out of warranty. Park Place Mercedes denied any assistance in fear they could be held responsible for missed diagnosis 2 months earlier. Mercedes USA offered $2,000 toward repair and since has rescinded the offer and indicated they would provide $2,000 toward the purchase of a new Mercedes. What am I to do?

I bought my C300 back in 2010 from Walters in Riverside, CA with two year extended warranty. I paid $3000 extra. At that time, Vincent, the agent who sold the car to me said that the seat covers were made from genuine leather. But last year the seat panels on driver side and passenger seat in the back were torn apart right where the stitches were. I went to the dealership in Fresno, CA, but they could not help neither the MB headquarter in New Jersey. I rolled back the cover and found it was made from vinyl. The C300 manual says the seat cover is made of genuine leather and the interior trim is made of wood. These are not true. MB is being dishonest and lied to me. I found on the internet that a lot of customers were reporting the same problem. I am still waiting for the defective airbag to be replaced. MB wants people either forget about the safety issue, die naturally or sell their cars.

I live in NH, purchased 2017 GLC 300 in the Spring and was told I would need winter tires (which I always need on my SUVs). Salesperson did not tell me I wouldnt be able to get snow tires for this car. The tires are run flats and the size is a rare run fast snow tire size. MB USA told me I could purchase regular snow tires, but then I would have to purchase a new wheel and tire for a spare at the cost of over $700 just for the spare! Even if I wanted to buy a spare, the car is designed for run flat tires only and there is no place to store the tire and no jack, etc. I told MB that I refuse to buy 5 regular snow tires, and lug the smelly spare around in the back of my car. Additionally, it would take up all the space that I use for luggage, groceries, etc. I am insisting on returning the car. I spent a lot of time considering a new SUV, and would have immediately taken the GLC 300 off the list if I had been informed of this situation. So, here I am in NH, living on a steep dirt road without snow tires.

I visited the Dealership in Tampa Bay, Florida Mercedes Benz of Tampa Bay to get a diagnostic service since the car was signaling a malfunctioning alternator. I had to pay the diagnostics fee even though I still left without them telling if the alternator was the matter or not because the sales agents asked for me to buy a set of batteries for them to be able to check if the alternator was malfunctioning. The dealer fee was 149 dollars and they gave me a discount so I had to pay for approximately 120 dollars anyways. I find it very hard to believe that a dealership cannot check on the alternator by using one of their batteries if mine were not good enough for the job, which actually I have not had any issues with. I was very displeased with this treatment. I will not recommend this dealer to anyone.

A few days ago my 5 year old daughter spilled a 1/3 full kids water bottle on the floorboard of the right rear seat. The water bottle holds 12 ounces so I estimate this was 4 ounces of water. 30 minutes later the car started smoking inside then the dashboard display went blank. We took the car to Fletcher Jones Mercedes Benz and today received the news from their service department that the Control Unit had shorted out from what appeared to be a clear liquid, leaving us to assume it was caused by the 4 ounces of water. The Control Unit is located directly under the front passenger seat. It is only separated by the carpet. Of course, they said this is not covered under warranty and the cost to replace this unit is almost $8,000.Why would Mercedes place a computer for the car under the passenger seat without at least making it a little water resistant? In rainy days people are constantly getting in the car with wet feet. When you have kids its not uncommon for things to get spilled on the floor. For such a thing to cause the brains of the car to malfunction is simply poor design. It makes me question other design components from this manufacturer. Not well thought out!

I have a c-class 300 2016 and the screen starts to get lines then it gets worse and turns black, I have taken the car twice to the dealer and they are yet to fix the problem.

I went to get my car serviced and requested if they would make sure they would wash and clean my car; specifically, vacuum the car trunk. The service fellow assured me that they do it for all cars that they service and it would be done. Well it wasn’t. I expected they would wipe the seats, clean the glass but all they did was a shabby vacuum job and washed the car mats. When I called and complained to Gordon, all he said was sorry they were supposed to vacuum the trunk but I guess they didn’t. He went further to say that they usually don’t clean glass or wipe the interiors at all. But he would mention it to the manager.It was such a cold response from the service provider at Mercedes Benz. He could have said, “Well, whenever you can come by, we will clean your car,” but he offered nothing. Useless cheap service. When you purchase a high-end car, I believe the service and customer care after are very important. It is such a turn off, that I wouldn’t buy another Benz because of the lousy, “give a damn about the customer” attitude.

Day one I proceeded to get the car I’ve always wanted, C300. I purchased a package to take care of the car in case anything happens. I found out 1. The package did not include all I was told, and 2 - I was paying for a feature my car never had. The GPS (send to Benz) was removed and three service places could not figure out what happened to it. “It’s somewhere in cyberspace” is what I was told. I then tried to renew my registration in another state; I needed the title and power of attorney, and Mercedes sent a copy.. the DMV needed to original paperwork. Twice copies were sent. I RS now almost May 2020, been waiting to register my car since March. I’ve been paying for a rental for well over a month. Now with the Covid-19 epidemic DMV is closed. If Mercedes would have sent the documents in the first place I would be registered already. Then I was told I would have to pay over five hundred dollars for them to take back my lease car.. because I refuse to lease or purchase another Mercedes. My dream has been shattered and I’m extremely disappointed with Mercedes. When I ask to speak to a manager it never happened and the customer complaints department just stood quiet as I explained My problems and disappointment.

We purchased this beautiful black SUV in December of 2011, over a year ago as of today. I debated between an Acura vs. a Mercedes. I have owned an Acura in the past and was pleasantly surprised by Acuras outstanding customer service. However, I chose Mercedes, assuming they too would have impeccable service. This assumption was far from the truth. The Mercedes did not come with running boards and since I am short and we live in rainy Oregon, its essential to have running boards and mud flaps. We didnt want to have mud flaps put on until we received the running boards as the two really need to be installed at the same time. We have now been waiting over one year for the running boards. I have called Mercedes directly and been told we have been put on the preferred list but they did not have an ETA of when I would actually get them.To make matters worse, I purchased rubber floor mats and received a recall notice for the drivers side, took the mat in and was told they had to actually take the current mat, mail it to Mercedes and wait for Mercedes to mail the new one back. Again I am told, no ETA, and off the cuff, good luck with that...

I bought an ML 6.3 AMG from Mercedes Inchcape with five thousand miles on the clock. They charged me top book price. When driving, I felt the steering was not quite right. I took the vehicle back to the dealership several times and was basically fobbed off. I then paid an independent engineer to inspect the vehicle. His findings were that the vehicle had been in a front end crash. It had had several new panels including wings and front bumper, even the headlight was superglued in. I have stopped the payments on the vehicle and put my complaint to the dealership in November 2011. They eventually sent their manager out in the middle of January 2012. All he did was take photographs of the jeep on his mobile phone! And he eventually sent a letter to my solicitor stating that he could not say the vehicle as not road worthy. This has been explained to him that my complaint is that I was sold a vehicle under false pretenses, as I was not informed of any repair work being carried out prior to me purchasing the vehicle. And if I was, I would not have completed the purchase, as stated I paid top book price ($90K+). I have informed both the dealership and Mercedes Inchcape that I have rescinded the contract with them and I am requesting all monies paid to them be returned to me.

This car is an amazing machine that provides a safe vehicle on the road. If you want a car that will hold its value for a long period of time, this is the vehicle. If you keep up the preventative maintenance this vehicle will last years.

I, Mian **, resident of **, am an old customer of Mercedes Benz as I purchased my first car of this esteemed brand during 2009. Recently, I intended to purchase a new Mercedes-Benz C-2000, for which I placed an order with the firm cited above on June 29, 2011, revised on June 30, 2011 without changing specs of the vehicle agreed with the firm. As per requirement of the firm, I deposited a sum of PakRs. 1 Million (Roughly equal to US$ 11400) as down payment. I have been in contact with the firm after that till I finally received a letter from the firm that the vehicle is ready for delivery and I was advised to deposit the balance amount, to which I agreed. Thereupon, I visited the firms showroom on October 4, 2011 to settle the payments and have a look at my vehicle. I was shocked to see that the vehicle shown to me was not as per agreed specs, most importantly; its color. The agreed color, which was also mentioned in all correspondence between me and the firm, was Magnetite Black while the vehicle shown to me was white.When I told the firm that this vehicle is not as per agreed specs, they tried to threaten me and asked me to sign an amendment of our agreement to change agreed specs for accommodating the vehicle shown to me instead of supplying me a vehicle with pre-agreed specs. I, nevertheless, remained steadfast and refused to sign any amendment in agreement despite their threats of extreme consequences, in the presence of their armed guards as a symbol of threat. The firm has gone beyond limits by communicating with me that my down payment is being forfeited on charges of not conforming to the agreement on my part. On the contrary, I confirmed to pay the balance amount vide my email in response to the firms letter to me informing me that vehicle is ready for delivery. I only refused to pay after looking at the vehicle that was not as per agreed specs.The objective of narrating above facts, and enclosing all the relevant documents and correspondence between me and the firm, is to bring to your notice as to what kind of customer dealing is being undertaken by the firm authorized to represent an esteemed brand Merced Benz in Pakistan. Fully cognizant of the value that Mercedes-Benz gives to consumer satisfaction, I am confident that you will probe into the whole matter and address my grievances.

I bought this car with 3k miles on it from Mercedes Manhattan. At the time of purchase it was 5 months old. The first 2 years were great. The third year the problems started. I have probably had every hose, spark plug, brakes, tires and many other items replaced. This is now my 4th year owning it and for the last 7 months it has literally been in the shop every single month. The check engine light comes on every other week at this point. I called Mercedes corporate and they told me to keep bringing it into the shop! Really??! A $100k car and they tell me to just keep getting it fixed! Absolutely useless! I will be switching brands!

Never again will I buy a new Mercedes. Our 2011 ML350 has only 22,000 on it as of today. We use it for vacation trips only and it is stored in a climate controlled garaged when not in use. We have had three major repairs in the 22,000 miles, mostly sensors failing that made drivability terrible. Also had to have a new computer installed after several trips to various MB dealers who could not seem to diagnose the problem.Latest problem is bad rattling noise from the front suspension. I took the car to an independent mechanic who has a stellar reputation who diagnosed the problem as upper front strut mounting failure. This was at 17,000 miles and in preparation for a trip to Florida we had scheduled and wanted to be sure it was safe to drive. On that trip I took it to a dealer in Raleigh, NC where our daughter lives to have it repaired (We have no dealer within 100 miles of us here). The dealer verified the strut problem and quoted over $1800 to repair, which was a shock to me as I assumed at 22,000 miles that the warranty would cover this. We were told the time on our warranty had expired by just a little bit and it would not be covered by warranty. I called MB USA and tried to get it covered since it was such low mileage on the car. They would only allow a 40% discount on the repair. I then took the car to the earlier mentioned mechanic who did the repairs for less than the 40% off price at MB dealers. Never again will we buy a MB or have this one repaired by a MB dealer. The build quality on this car is about as bad as owning a Yugo. I have much experience on automotive builds as my hobby is restoring antique cars and building hot rods. I have built several cars from the frame up and currently own two hot rods built that way (1953 Ford F-100 and a 1934 Chevrolet). The car club I belong to is who recommended the local mechanic I use now for all maintenance on my newer cars when I dont have time or equipment to do it myself. The MB was purchased by my wife as her car and we expected much more from such a high priced vehicle. Highly disappointed in Mercedes-Benz.

2012 GL350 blue - An absolute nightmare of epic proportions. Purchased new from my dealer to drive to Georgia. Drove the following day to GA and back. Noticed oil all over my garage floor. Called dealer immediately and took in. Told loose oil line. This continued to happen four more times. Drove car very little. Had two other cars. One week before I was due to turn in was driving it and check engine light came on. Called dealer. Said couldnt get me in. To keep driving it, that it probably was just a bad sensor and happens all the time. I parked it over the weekend and didnt drive it. Following Monday took it to take my daughter to dentist, dash lights flash, power steering goes out, car is dead. Had towed to my dealer. Was told engine full of sludge. Engine blown and they can fix it for $30,000.00. Words cannot express my feelings in buying a $70,000 car and having a blown engine at 26,000 miles with no warranty. This happened in August. I renewed my lease and took to a certified garage for repairs. Came home to an orange notice two days before Christmas from a repo agent. I called immediately. No one would answer. Left two messages. Called MBFS said they were no longer going to honor the lease extension and want the car back. I explained to them the car is being fixed. You know where it is and have the whole time. They agreed. Such a horrible nightmare. Made all my payments. Fixing car which was not my fault to begin with. Have all records of leak from my dealership, also the oil all over my garage floor (lucky for me my dealership did provide me with degreaser as their solution to get the oil off the floor, which it didnt), also have letter from Mercedes wanting to take my car to their proving grounds in Ann Arbor Michigan; that they are running test on the Blue engine from 2012. I would appreciate anyones help. Too many details to list all here. Most unbelievable. So utterly devastated.

In July of 2011, I purchased a certified pre-owned Mercedes E350 with about 10,000 miles on it. Now, less than 3 months of owning this car, the air conditioning smells awful when I turn it on, I mean it literally smells like feces or sewage. I stopped by the Mercedes dealer today (8-October-2011) where I purchased it from only to be told that Mercedes is not warranting this problem. I was told he had 4 customers just this week reporting the exact same thing. It would be my responsibility to pay for what would be the amount of a temporary fix; replacing the cabin air-filter and spraying some Lysol-type disinfectant in the coil condensate box, costing around $180 to $200. This same scenario would need to be repeated at least yearly or more often. The service adviser himself even stated he did not agree with Mercedes not warranting this problem, and even stating that Mercedes does not believe it to be a problem. Well try driving my car with the A/C on with the smell that immediately begins to fill the car. It nearly makes you want to vomit so bad. My A/C is virtually unusable because of it. I have owned Mercedes cars since 2008 and not once have I had an issue, until now. And this is making me seriously contemplate selling the car (at a substantial loss because who wants to buy a car that smells like sewage) and buying something else. I had considered myself to be a lifelong Mercedes owner/driver, but if they refuse to stand by their product, then why should I remain loyal to them? It is an engineering and design defect that needs to be retrofitted and corrected. Come on Mercedes, do something about this, or I wont be the only Mercedes customer that youll lose to another manufacturer.

Dec. 2014 I purchased a new 2015 Mercedes 4matic C class. 2 months later I noticed the engine sounded loud and popping sound near the wheel area when turning. Took it in to dealer who said the engine sound was normal and couldnt hear any noise in the wheel area. 4 months following I took it back for the same thing but to a different dealership who heard the noise. 3 weeks later my new car has had engine mounts replaced because they thought that was the problem and is now having suspension shafts replaced cause they think that may be the problem. Thank God its under warranty, but I have lost confidence in Mercedes. My car is still at the dealer. I will not buy another Mercedes.

I bought my car to them about a year ago and I been having nothing but trouble since I got a warranty on it. Cost me about 4 grand extra so any trouble it had I could take it to the dealership which is Mercedes-Benz Of Greenwich Ct, didn’t think of bring it back to the dealer cause of the extra warranty. It’s always in service at the Benz dealer. They say there’s nothing wrong with but when drive it you could feel my seat trembling bad. They say they keep changing parts but at this point I don’t believe them. I feel they just juicing the warranty I got because nothing has change. I hope you guys could help me. I’m in a bad space due to the stress with this car. Hope you guys can help me. I’m still paying on this car as well. Smh, this is wrong. I don’t know what else to do or say. Thank for your time.

2003 C240 - Rust, rust, rust. The sunroof was repainted, but all the rust came back. Rust on hood ornament all around it. Rust by the doors. Just a nightmare and the dealership Hohen would only paint the sunroof. In this economy, gas is bad enough but now you have a car rusting in front of your eyes because of a lousy paint job and no one wants to do anything about it! Man, we got screwed.

Is MB serious with the ongoing Takata Airbag recall? I’ve been waiting patiently for over one year for replacement parts. They say... “The defect in your driver frontal airbag inflator on both driver and passenger frontal airbag inflation may cause the airbag to EXPLODE during airbag deployment and could result in metal fragments striking the front occupants, POSSIBLY CAUSE SERIOUS INJURY OR DEATH”. Just received a letter saying parts won’t be in until Sept 2018!!! How is this acceptable. I’m driving a death trap!!! Any suggestion on how I can address this or should I just retain an attorney?

Mercedes-Benz GLS 450 2017 - My passenger seat doesnt move forward properly. When I went to the dealership they said the screw is in the motor is not good and it doesnt cover under the warranty. I paid extra for the extended warranty. The dealership told me its the external problem so they wont cover for the warranty. I think they dont want to cover the warranty so I pay from my pocket. The motor cost with labor is 2100.00. I will recommend not to buy Mercedes-Benz and if you buy please check the warranty issue as the company wont pay for it.

I have had to replace the back two tires due to them balding from the inside. I had only had less than 19,000 miles. Has anyone else had this problem?

To all Mercedes owners, please note you cannot have a drink in your cup holder in your car. Because god forbid, if it spills over, it can disable your car and bring it to dangerous halt. My son was setting the drink back in the holder when the lid pupped off and the water spilled over the shift lever; and moments later, the car suddenly came to a halt with no warning. Luckily, there was no one near on the road; otherwise, there would have been an accident for sure. So, I did some research on line and found out I am not alone. This happens with all Mercedes models and it is an expensive fix. I called the Mercedes customer complaint line. I told them what happened. They said, “Take your car to an authorized dealer for diagnosis and will get back to you,” even though the person speaking to me was clearly aware of this problem since she mentioned it was an approximately $1,200.00 repair. I had the car towed to the dealer, and the technician called me back and said, “We have your car and will get back to you with an estimate.” I said Mercedes should take care of the repairs. Minutes later, another person called me back from the dealer and said he was the manager; that he was told I needed to speak to him. Anyway, I explained to him my concerns and told him that Mercedes should make the repairs and fix the flaw at no charge. Today, I got a call from the complaint department basically saying they are not responsible, and they will not help with the situation. I looked on the internet and know there are many people with the same problem, and I am determined to get everyone on board to fight this big corporation for taking our lives for granted for extra profit.

I recently purchased a SLK280 and have now found that it has a serious and well known engine fault. This was from EMS warning light and fault codes 1200 & 1208 which is for faulty balance shaft. I now understand that this is a well known fault of worn teeth due to material. I am now faced with a 5000 repair bill to repair this. The car is 2007 and has only done 22,000 miles! I have been told that Mercedes are not prepared to offer any contribution to this cost. This is my first Mercedes and one of the reasons I chose it was the perceived Mercedes quality and reliability. I am really disappointed to find a Mercedes engine falling apart after only 22,000 miles.

They last for years and perform better than other automobiles. If you are looking for an automobile that will last and perform for years, have incredible service and has timeless styling then look to the Mercedes! You can literally drive up to 200,000+ and the auto will still handle well, look good and offer a smooth ride. Mercedes offers a variety of models and price options and top-of-line service and maintenance.

The keys to my 2013 Fortwo Smart (**) car has fallen apart. The plastic key covers to open and lock the car has fallen off, and now I cannot lock my car whatsoever, and the key does not lock with pushing down of the three plastic cover buttons on the keypads to properly operate the vehicle. They are very poorly produced and made for this vehicle. The dealers cost to purchase a new key is $310 per key. There is no other place to get another key made for this type of vehicle. The consumer who purchases such a vehicle should not experience their operating car keys to fall apart from normal usage.

I am so incredibly happy that I have chosen to purchase a Mercedes. I was on the fence a long time about it. My overall experience was pleasant. Im so thankful to have a car that I can trust to get me from point A to B. Its so reliable. I love all of its features. It has leather heated seats, great sound system, fancy sunroof for stargazing without being exposed to mosquitoes. I also trust the safety features it has. The rear wheel drive is the only thing I dont like about it, it is very difficult to drive on snowy conditions with rear wheel drive. If you are expecting to get up a snowy, icy hill, you better get a running start and hope its good enough.

A year ago I purchased my first Mercedes, a 2010 Mercedes Benz, GLK350. My first foreign car. The car has been driven less than 3500 miles by me. I get into the car over a week ago and the light comes on in the dash (Frontal SRS/airbag). The car will not start. The AAA service came and tried to jump me, with no success in getting the car started. He tested the battery and replied and showed me that my battery was great. Your mechanic looked at the car, after I had it towed to your dealership) and Chris informed me that the battery was no good. (The mechanic stated he could not see what was wrong until I purchased the battery.) And wanted to charge me $500.00. We all know, with common sense, that comment was incorrect.I’ve always known, if I bought a foreign car, I had to know my rights and become very knowledgeable of the Model/Make. So I maintain counsel. I remembered the recall of the airbag and airbag sensor. I noticed the rear taillight not working (A possible symptom due to faulty pyro-fuse.) If the car has a pyro-fuse and this fuse is not properly working, there is no way to start the car. It is not difficult to change the pyro-fuse but the SRS system might need a reset. Also if the issue was at the pre-fuse box. The frontal module has harmed other electrical parts on my car and need replacement. Chris informed me that the problem was possibly the pre-fuse box and it needed to be replaced and my total cost is $1300-1400. He also stated that they were not sure that the pre-fuse was my problem. There could be other issues, but I must pay for the box first before they could find out definitely. I informed him of the recall and he stated the recalls had nothing to do with the pre-fuse box. I requested that he at least repair the recall items. The parts of the recall, he states, are pending. So I find people have died because of this recall, per legal counsel, including the defected rear tail light. THIS IS A SAFETY CONCERN.I AM REQUESTING THE FOLLOWING: For this service expense to be applied to either recall or manufacturer including the battery cost and replacement. Whatever sensor is faulty, the battery was drained. Return my old battery and the pre-fuse box. Make arrangements for a loaner until recall parts are in and replaced Hire employees who are professionally experienced, compassionate, knowledgeable, honest and not greedy to take extra money home to care for his family (per the attendant). If one possesses the traits requested, his sales will increase tremendously.

Recently I was involved in a car accident with my 2015 S550 and damaged the driver quarter panel. I wasnt too concerned because I was in good hands with Mercedes Benz and knew I would be getting my car repaired in no time. WRONG! My car was towed to Mercedes Benz of Fort Lauderdale Collision center for inspection on 10/24/15 and was quoted approximately 3 weeks to repair the damage. 3 weeks seemed a little lengthy but reasonable to repair the damage, especially for the hefty price tag I am paying Mercedes for their ELITE service.I figured there wasnt anything I can do but to wait the 3 weeks. I called them BACK AFTER ALMOST 4 WEEKS PAST to follow up and the person I spoke with chuckled and told me it would take another 2 weeks because he said it was a lot of work and take time. He made it seem like it was such a daunting task that was going to be almost impossible to get done. Honestly, isnt their job to repair cars all day, specifically Mercedes Benz? A full month had past already and it appeared that it was JUST SITTING THERE waiting for parts to come in, insurance BS, etc. (I cant remember all the excuses they gave me). I am beyond frustrated at this point because I am paying $1800/mo for my car to sit there at Mercedes while everyone seems to just drag their feet as well as pay for a rental car for almost 3 months. Every 2 weeks I get a call with the same BS, it is going to be another 2 weeks.It has now been 2.5 months and my car is still not done. The 2nd to last time they called they even insulted me with hopefully by next year. Of course I wasnt too happy and had no choice but to wait for their lazy employees to take their precious time. A couple weeks went by and the same guy called with the same story, they needed another 2 weeks to complete my car! Where is the luxury service that I was promised by Mercedes? Am I missing something here?Fast forward - It is now Jan 8, 2016 and my car has yet to be completed. I have now paid Mercedes Benz 3 hefty payments without being able to drive my car. What aggravates me the most about this whole experience is I would assume when you buy a $110K+ luxury vehicle that you would receive the ELITE service that is promised to you when you are buying it. Since it is already sold the service received has been nothing but a joke. I feel it is my duty as a member of my community to issue this public service announcement to let everyone know that Mercedes Benz does not stand by their quality of service as they advertise. The hefty price tag you pay for their vehicles is definitely not worth the price and level of service youre given. Save yourself headache and time and opt for better luxury cars out there.

Im trying to get a rear differential for my 2007 E350 Mercedes. It has been, since Thanksgiving 2012. I cant get the part and they cant tell me when I will get it (actually, they have given me a few different dates - none of which were right). I called Mercedes Customer Service multiple times. They cant get me a part, cant even tell when I will get a part. I expected more out of Mercedes.

I purchased a new E-320, brand new, fully loaded. Hand washed from day one to this day. Driven only 14 miles/day! It has only 40k miles. I babied this vehicle and it is in mint condition. Looks like a museum piece! At around 30k miles the leather sit seams came apart! (???) Note that I have the massage package so you would expect a top quality leather. Dealer did me a favor and replaced it. Later I found out that MB *knew* about the upholsterys low quality they used.Now, at 40k miles the left side of the driver seat is peeling off!! Went to the dealer - horrible dealer btw - (MB of Nanuet RT 304 Nanuet, NY) and the service manager, without even looking at it said, Oh! Wear and tear not covered, sorry. Are you kidding me??? 40k miles? I weight 180 pounds, tall and slim. My neighbor has a BMW with over 80k miles, he weights probably 350 pounds and the seat look like new! Do yourself a favor. MB has the reputation but the quality parts they use - at least the leather - is horrible. Never ever again!! And also stay away form that horrible dealer. I plan to put a sign in my vehicle and drive around with a picture of the peeling leather and the name of the dealer who refuses to take care of it. That, based on the mint condition of the vehicle most likely will raise eyebrows. Shame on you Mercedes Benz!

I bought a 20k mile C Class Mercedes from a main dealer in Brighton. Within 2 months of ownership, the brakes and discs all needed replacing. Mercedes UK claimed the parts were consumables and are therefore not covered under the warranty even though the car only had done 20k miles. The dealership finally replaced the fronts after 5 months of complaining but has refused to replace the rear. I also had issues over the alleged mileage on the car and the claimed servicing on the vehicle. Mercedes UK behaves like a back street dealer and refused to help. Jeremy ** claimed that Mercedes had improved their after sales, I strongly disagree.

My 2008 GL 450 CPO has been in the shop for more than 20 times in the last 2 years that I have owned it. The last time, it was in for 36 days waiting for a compressor for the suspension. MB USA said, Oh sorry, we cant do anything for you. I asked them to extend my warranty, but they said no. I just want to tell as many people as I can that MB doesnt stand behind their product. My advice is to buy from another auto maker.

My brand new 2016 Mercedes was damaged during delivery on 4/16/2016. The car has been sitting in the body shop since that time because Mercedes couldnt ship a replacement left headlight to the body shop. Mercedes provide us more than 5 delivery schedules, but each time they failed to deliver the part. Talked with Mercedes Customer Assistance Center (CAC) representative multiple time. They are clueless on why they couldnt ship the headlight part and have no idea when the parts will be available. CAC couldnt answer how they provided us multiple delivery dates, but never able ship the part. Is the parts department just lying to us on the delivery dates? They couldnt answer that either. I told them I dont understand why Mercedes cant ship a headlight part, but Mercedes has no problem continue shipping S550 cars!!! They have no answer. #mercedesbenzusa #MBsummer #S550

My ML 350 which is still under factory warranty had some surface peeling off exterior door trim and buttons on the steering wheel. The trim issue is esthetic only but the wheel button surface peeling actually affects the same operation of the car because the buttons which control important car functions are not useable. The two dealers I went to for service were the Palm Beach and North Palm Beach dealers and both were well aware of the problem from other customers and both told me it was my tough luck as the defects were not covered by the warranty. One said it was from driving and parking in the Florida summer sun but as I unsuccessfully explained I spend summers in Colorado and garage the vehicle un-driven in summer. THIS IS MY THIRD AND LAST MB.

Mercedes Me App - What is wrong with these people. Have been waiting 8 weeks for them to verify that I own my vehicle. Should have been done within 1 - 4 hrs. Waste of time. Dont subscribe to their app. Clearly unfunded and under resourced.

The Mercedes E350 has been around since 2006. This engine is a true workhorse, which is featured on a variety of body styles. I have owned two of them, the first on a lease and the second one a purchase. Although my current E350 is a 2013 model, it still looks new in style and condition. I have found it extremely reliable and with the MB Certified warranty, a wise buy. There are a number of great improvements to this model each year, but my current 2013 is as good as them all. I will not hesitate to recommend the E350 to anyone seeking a great-looking, luxury car. I found it to be very cost effective to purchase a Mercedes.

I bought a brand new 2014 S-class, spending a grand total of $134,000. This is my third Mercedes Benz product. I gave MB another chance after learning they revamped their quality control and assurance programs. The past two cars had its share of very expensive problems, both electronic and mechanical. I have MB another chance on a S-class. Beautiful inside and out, great performance, and loaded with mind blowing tech. Its the biggest purchasing mistake I have made in my life.The first 3K miles resulted in speed sensor failure. At 3.5K miles, another speed sensor failure. At 5K transmission warning light. Dealer could not remedy until they consulted with MB. Warning light reappeared after three days. Decoded and reset fixed it. Now comes strange vibrations during shifts that can be felt in the accelerator when pushed. Dealer claims simple adjustment needed. Problem not solved to date. At 7K instrument/video cluster vibration during highway speeds. Dealer cannot duplicate because they cannot drive it above 65mph. The vibration seemed to remedy itself but I do not believe its resolved. I also complained about the significant amount of brake dust from the front right wheel/brake. Dealer replaced brake pads. At 10K the transmission warning light reappeared. When pressed hard, the transmission would jerk/jump/shoot like a true piece of junk manual transmission. At this point, I made it a mission to return the junk to the dealer. I didnt care how much I would lose, I just wanted them to take it back. The lemon law may have applied but I dont have time to jerk around with MB after three of their cars. I drive quite a bit between hospitals for work and my time is valuable. The amount of time I spent going back and forth to the dealer was nothing short of a nightmare. MB dealer will give you every excuse possible always stating that my S-class is one of a kind. Talking with other MB owners waiting at the service department, Ive learned that most of them were there because of a malfunction, not routine maintenance and/or oil changes like at Lexus. I do not have the car anymore and I have returned to living a normal life in a wonderful Lexus LS F. I have close to 12K with absolutely ZERO issues. ZERO! Goodbye Mercedes Benz. Strike three...youre out!

2012 ML350 blue tech 38000 miles. Clicking noise sounding like a valve tap (non-mechanical description) but traced to the high pressure fuel pump. Selling dealer replaced the pump, noise disappeared for a month or so and has returned again. On visit to other than selling dealer, shop foreman listened to the vehicle and said he hears this noise all the time and dismissed it as a common occurrence. Find it rather surprising the MB hasnt come up for a fix for this very annoying noise. Any other solutions out there?

This experience is from Finland. Last year, we purchased a new MB180B and the next day we got the car, I had to get it back to the dealer. I had problems starting the car, and when I finally got it going, it was twitching forcefully. When the engine became warmer, the problem was gone. At the workshop, they started to study the car, but nothing was wrong according to the car computer. But the guy from the workshop said that he thinks there are problems with a component called crankshaft sensor. So, he ordered a replacement component, but then things started to be really strange. The factory said that they will not deliver that component, and I asked why. They told me that this particular component is on the do not deliver list. Finally, they told us that there will be a new different component as a replacement.Well at this point, I made a claim against this and the reason is that a manufacturer is not allowed to deliver cars or any constructions if they know that there is a failed component in it. Or at least they are supposed to inform the customer of this possible problem and then he can decide what to do with it. Anyway, after a few days, I got the car back and now everything is okay, and so on. It wasnt. The same problem came back. The car was back in the work shop, and this has gone now several times. At the moment the car is at the work shop. I already told them earlier that they should get me a new car to replace this one or give me my money back. They told me that is totally an unreasonable claim. A new car which doesnt work, is it so unreasonable to expect that new cars should be okay?Also, during this experience, it has been really hard to get in contact with anyone. The dealer is totally worthless. The car importer is really hard to deal with and the manufacturer in Germany doesnt answer in any messages. The first one I sent half a year ago. Now, I have a lawyer to take care this, and I also took contact with LRQA (Lloyds) who have certified their ISO9001 based management system.Of course, I am angry about the car itself, but also because of this habit of delivering cars included with components that they have themselves declared on not-to-deliver. I was told by them that it is totally normal to replace these kinds of components during a normal service. Actually it is not. It is a hidden/silent recall, and that is against the law and against the ethics as well. We will see what happens. But I would like to give a warning for all possible car buyers of this kind of actions from Mercedes-Benz.

I love my car which now has over 200 hundred thousand miles. It is safe, reliable and beautiful. I will not trade in or sell it until I absolutely must because it is now an extension of me. Its a luxury car, heated seats, makes me feel special, and smooth ride. I have received a higher level of admiration and respect from others when I drive my car. Since the car is an older model it does not have technical advances such as a screen on the dashboard to assist with backup parking, which I would love to have.

When you hear Mercedes you think, high end, great quality and understand expensive to repair. I received notice to replace the airbag. I went to a local Mercedes dealer for the service. In the process, I inquired about what it would cost to repair the drivers bottom seat that is ripping at the seam and what it would cost to replace the broken, Plastic passenger door sensor. I was quoted $450 dollars for 2 hours of labor to replace a sensor that pops into the socket. What a joke. Then after picking up the car from the airbag replacement, found that the driver window button, also Plastic was broken off.It was not broken when I dropped off the car. The dealership will not take responsibility. I have to say that I am really surprised that either the sensor or the window button are made as cheaply as they are. I dont understand why they would not be made of a more sturdy material given the name of the manufacturer. The lack of responsibility of the dealer for the damage they caused was definitely unexpected. If I thought, at one point, of getting a new Benz, it will not be a consideration now. Nothing like overpriced and lack of accountability. Thank You Mercedes.

In 2009, we bought a 2002 Mercedes ML-500. We are the 2nd owner of the car. A few years following the purchase of the car, every time when it rains, our car is leaking water everywhere, from the front light, sunroof, floor board to fuse box, and back light from the back seat. We have our two and a half years old son sit in the back seat; he got wet all over. We took the car to the Mercedes dealer. They want us to pay $600-$700 to check to see what going on. But the thing is, a Mercedes car never leaks, and also they are the best car brand in the world. Our friend has an older model car than us but never has that problem. Anyone has the same problem as mine who can give me some info?

One of the most incredible thing. I bought for my daughter (16Y) a GLC300 for 60K in Delray Mercedes with no park aid assist (bip bip bip), amazing nobody telling me that I need to buy a totally useless package in US named active parking assist to have this, absurd. Korean, Chinese, American, Italian and even the majority of German cars this is standard, but Mercedes force you to buy a useless huge package to have this small and totally necessary sound warnings park assist.

We have a 2012 Mercedes-Benz GL350 that listed new for 80,000.00. We bought it used in October of 2018 and it appeared in Excellent condition and had a clean Carfax and great service history. It had about 97,000 miles on it when we purchased it. At approximately 108,000 miles the engine locked up with no warning. The cost to replace the diesel engine with a new engine is close to 25,000.00. I contacted Mercedes Customer service and was informed that since I didnt purchase the vehicle new and I didnt have its yearly service done at an authorized Mercedes-Benz dealer, they would not be able to offer any assistance with the repair cost. I was informed that even if I had purchased it new and had it serviced by the book, they would probably only offer about 5-10% of the repair cost. I was then told that if I wanted to purchase a New Mercedes GLS model, that they would offer me a discount coupon of $3,000.00.A new GLS starts at about 65,000.00. I think an 80,000.00 vehicle should last longer than 108000 miles, even if the dealer does not maintain it. By looking at the vehicle it is apparent that it was maintained. POOR customer service and product support in my opinion. Now I have a vehicle that I owe 16,000.00 on, and I would be lucky to get 6000.00 in the condition it is in now. And a used motor would still cost around $10,000.00. In addition to the engine, I have had to replace the oil filter housing due to a leak at less than 100000 miles, and recently I replaced the rear air bag and sensor and the air diverter valve also. Done with Mercedes for sure.

I have a 1998 ml 320. I bought it used and in three years I have made three keys and now I need another key for my car but the dealer is telling me I can no longer get another key because I have ran out keys. I need to pay about $ 4.000.00 to replace the system. That kind of money I dont have. Please is there anybody out there who has gone through this kind of problem and how did you resolve it please contact me **. Thanks and God bless.

I bought a certified Mercedes E350 at a Mercedes dealership in NJ in 2016. This vehicle was bought at night. I was given the vehicle to take home and since it was certified with a full warranty, I felt confident that the vehicle was in great condition with no issues. After all, the certified warranty has requirements the vehicle must meet before it can be certified. My vehicle must have been the exception. There was a long list of issues which made it apparent that this vehicle shouldnt have been certified. I was lied to about the vehicle being in an accident, bad brakes, squeaky steering, broken remote, deep 18 inch long gouges in the windshield and rear glass, many other things and, the focus of this story, the TeleAid was intermittently inoperable. Some of these issues were fixed by me having to get them to pick up the car and take it the car back to the dealership for repair. Some issues were created by them driving it. Once I received my car back with bent wheels which were the result of potholes near the dealership. The dealer brought it back anyway, I had to get them to come get it so they could fix the wheels. They fixed the wheels, but 6 months later, the finish of the wheels was faulty. They blamed it on me saying the other side of the car were the wheels they had fixed and the other wheels had to be something I did. My car but they know more than me about it. Even now, 5 years after purchase, it still has issues that the dealer never fixed. One issue is the TeleAid system is inoperable much of the time as I mentioned above. This is the system that costs $600 per year for the subscription and does basically the same thing as OnStar but for twice the cost. I brought this in to the Mercedes dealer where I purchased it numerous times while still under the certified warranty for the TeleAid to be repaired. Every time I was told they couldnt find the issue. This left me without the option to use the system for safety and convenience due to its unreliability. Now 5 years later, I had to bring my car to the Mercedes dealer, a different Mercedes dealer, for the airbag recall among other things. The mechanic runs a short scan and finds the TeleAid issue on the first day its there. The antenna has been the issue all this time since it was first purchased. Will Mercedes own the issue since it shouldnt have been there when I bought the Certified vehicle in the first place? NO. Will Mercedes honor the original warranty since the issue was brought to their attention while the car was covered by the certified warranty? NO. Even though it was brought to the Mercedes dealer for this issue at least 4 times within the first year I owned the vehicle? NO. Even though I have documentation from the dealership showing I told them about the problem and they didnt fix it, documentation from the time it was covered? NO. Even though the corporate customer service representative told me at the time to document the TeleAid issue so that if its figured out when the warranty is expired, they will know it was an issue under the warranty and they will fix it for free? NO. What does Mercedes wonderful customer service department say? Not the dealership but the Mercedes main customer service, the ones who are supposed to help when the dealer doesnt? They said, Well, the representative who said that doesnt work here anymore. They said they would give me a sales incentive to buy another Mercedes, but they will not take financial responsibility for the issue because its not under warranty. They said this repeatedly like they were reading a script. They are actually under the impression that a customer could be treated this poorly and then, because of a nondescript sales incentive, the customer will forget their entire frustrating experience and buy another Mercedes. I was under the belief that Mercedes was a company known for excellence in customer service. I found they would rather lose a customer than pay to fix a vehicle issue that should have never been there when the car was sold. The best part of Mercedes being willing to lose a customer is that the issue would only cost $240.00 to fix. In my opinion, what the dealer does is puts a certified warranty on the car, which they pay for. Then they leave to problems for the customer to find, bring the car back in, and then charge the warranty company for the repairs they perform. That is exactly what happened with me. So, in closing, I have lost almost all respect for Mercedes as a company. With the exception of a few dealership employees, the company is horrible to deal with. They refuse to do the right thing by their customers. The only reason for the 2 star rating instead of a 1 star rating is my experience with one service manager. He deserves 5 stars and a raise, the rest of this company was a waste of my money and many hours of my time in trying to resolve issues that should have never existed. If this saves one person from blindly buying a certified Mercedes, Ill be happy. Dont trust the image, its not accurate.

Its a nice car. I like the feature of heated seats and also sunroof. Window looks nice too because if you slide them down front and back both then it looks like a sports car because its not separated. Cars outlook is beautiful. Especially the shape of the car is much nicer than others. I liked everything in the beginning but its not good for everyday car. This might be for 2nd car if you have extra money for the car because its too expensive for maintenance and there is some electric problems after you purchase 3-4years later. I think there is too many accessories inside of the car and also outside as well. Thats why I have some problem sometimes. I like the most of features but then internal parts fell off and light ball fell off in front. This car started to gives me problems pretty soon.

I purchased my C230 Mercedes Benz from Ed Hicks Mercedes in Corpus Christi, Texas in 2007. For over two years, I took my car in for service whenever the service maintenance light would come on, indicating that the service was due. In 2009, after having service maintenance performed at Ed Hicks Mercedes Benz dealership, I asked a friend, who is a mechanic, to check my vehicle to see if the maintenance I was charged for was indeed performed.After taking off the unit that shows the air filter, it was clear that it had not been replaced in several years with all the bugs and dirt that had collected on the filter. Next, the oil filter was pulled out and it was clear that the oil had not been changed in several months, even though I just had the oil change less than 4 hours ago. On the maintenance receipt, it clearly shows 6 quantities of oil change. C230 maintenance book shows 5.8 quantity of oil per vehicle. After checking other C230 maintenance receipts, I found out that I was charged 7 quantities, on others, I was charged 8 quantities of oil for my car when it can only hold 5.8 quantities of oil. My question is where were the additional quantities of oil being used for if not for my car?I drove my vehicle for over two years believing that the maintenance I was paying for was being done. I now know that they were not. I contacted Ed Hicks with my findings and they admitted that the oil change and filter was not replaced. The service manager was present when I took my car in. He saw for himself that the filter had not been replaced and the oil had not been changed. The mechanic told the service manager that he had an emergency that day and just forgot to complete the maintenance. However, Ed Hick refused to refund me the maintenance they have charged me for the job that was not performed. I need a lawyer that can help!

I purchased my first Mercedes Benz, 2007 GL450 in 2010 from CarMax in Louisville. The car is very nice in luxury but has been a money pit from day one! After thousands of dollars in repairs, I still owe $12k and cannot afford to sell it with all the issues it has. I still need about $8000.00 more in repairs!Well, last night I drove to dinner with some friends. Approx. 45 miles rt. I parked it in my garage at 6:30pm. At 12:30 am I went out to the garage to take the trash out before retiring for the night and I felt heat from the Mercedes as if it had been in the sun for hours. I felt the hood and it was very hot on the right side of the front hood. So I pulled it outside the garage, in case of a fire! Mercedes does not intend to help me with this issue. I will have to call a tow truck today and be without my car. I was suppose to work in Chicago this week. Now I cannot. This is going to cost me loss in pay and tons of money. I am in fear of my life, but is need to work! I just read several reviews that this model has caught fire and destroyed homes and lives. I dont know where to turn for help. MB needs to recall these cars! ASAP! Any advise would be greatly appreciated!

I took my Mercedes Benz two weeks ago for service. The vehicle while idling accelerates on it own. Another issue when I press on the brake, squeaky sounds manifest. The button that ascends the rear shades doesnt work. As of today, Mercedes in White Plains has not called me to let me know whats wrong with my car. It appears Mercedes Benz reputation for good customer service is truly in decline. The staff has been nothing but unresponsive and inattentive to customers needs. Jeremy was the intake service person.

The Mercedes GLA is a great purchase. I have researched this make from child like time frame. I have lived and stayed updated on this make since I was 8 yrs old. This has been a childhood dream or bucket list now. The model is a little unfamiliar but its high in demand. I adore the sound system, sunroof access, capacity holding and the drive on the road. It runs well, and great on speed and brakes. On the other hand, the brakes could improve a bit and all models should be snow ready not just AMG style. I wish the colors were a tad more to choose from exterior and interior.

As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. Prepaid for 2 services at the beginning of the lease just to find out that they expire 2 years after and not by the end of the lease how they made me think. Was only less than a month after my expiration that I took car for service B and now on top of my already paid $500 I must pay again. This is beyond dishonest and most terrible customer treatment Ive ever encountered. Called the office and spoke to Juan who was only able to get a partial credit for the service I now have to pay for the second time. How would you like paying for service twice? Also, on the phone with Mercedes customer service I was blackmailed by Juan (phone number: **) not to write my honest review about this situation or they would take away even the partial credit they just gave me that only partially covers my second charge for the same service I already paid for when I signed up for the lease! It was so unprofessional and disgusting to be blackmailed to stay away from writing this honest review that made me even more compelled to do so because I want to warn all future unsuspected new customers of how they will be treated as well. I will not be buying my future vehicles from them and so is my family. I only want to give my business to places that truly appreciate their customers and with lots of great competitors out there it will be easy to do. You dont want to be tricked, lied to, especially as a first time customer into something that will screw you later and they wont even care about it. Everyone should know before becoming a customer of theirs that they treat their customers in the worst possible manner without any care and with great amount of unprofessionalism by blackmailing them to speak the truth. Did not expect this coming from this car maker of this magnitude but be warned and stay away.

Had an E class and was concerned to drive it because no matter the size of the hole in the street we got a flat. Road side assistance was below par... Mercedes told us we should try the C class with bigger tires. The car is 7 months old and had two flats already. The last one was up state NY and when we call Roadside not only did it take a few hours to respond since the car did not have a doughnut they towed us to Albany, which was an hour away. The dealership was closed so we had to wait for the next day and we had to sleep in a hotel. There went my vacation. The dealership was great... MB Roadside operators suck...

The seat covering pealed (2009 C350) after 3.5 years for a garaged car. Since it has 52,000 miles, MB would not warrant replacement. It was a factory defect not a usage issue. I bought a luxury car and the interior doesnt hold up. Very disappointed in my first and last MB.

I placed an order for a Mercedes S class through a leasing company in October, for January delivery. Having placed the order I asked the leasing company for confirmation that the car had been allocated by MB. The leasing company suggested I complain to MB and ask them to confirm allocation. I had both written and MB at that time and they seemed to be responsive to my complaint. I then had a call from a woman from MD in Holland and she confirmed that the car had been issued for production, with delivery in Mid January. I contacted the leasing company who subsequently confirmed that the dealer still had no confirmation of allocation. My attempts subsequently to clarify the situation have been a complete waste of time. MB Europe now consider that it is not a problem they will discuss because I dont have a contract directly with them and now it seems the conversation I had about delivery in January is a figment of my imagination. It never happened. In other words I am either an imbecile or a liar. The attitude I get from MB is its nothing that they will comment on. Just completely abandon any responsibility to meet their obligations and commitments. They have the nerve to challenge what I say when I have it in writing. Anyway, needless to say, Im appalled that they just couldnt give a damn.