M-benz will hurt you. After my wife having a major electronic failure came home quite shaken just after leasing the Mercedes Benz sl63 AMG, I had the car checked. They said there were no error messages in the computer to collaborate her statements of the lights and the gauges going crazy inside and out of the car, with numerous error codes coming up. We later found out Mercedes Benz has their on board computer set to reboot with critical failure there by wiping the memory clean of the event. After other numerous electronic failures and not getting Mercedes to fix or even acknowledge them, even with photos and video, we were almost killed one night on the open highway on Oct 7 2013 when the same event that happened to wife finally occurred with me in the car. When the electronics went on rampage and freak-out lights flashing, bells dinging, flashing error codes and emergency message causing me to try to get the car on the shoulder of the road, I struck a piece of tire left on the road probably by a truck. It took the whole front of the car out. After 6 weeks of waiting for our car I called Fletcher Jones in Nevada. They told me they could not get the error codes to clear but not to worry, they were going to get it cleared up. 2 weeks later we got the car. I asked what it took to get the codes cleared up, he smiled and said the tech crashed the on board computer and it reset itself. When we drove the car back home from Vegas we had transmission trouble and error codes. I called Fletcher Jones in Las Vegas Nevada. They told me to take the car to Fletcher Jones in Ontario, 15 miles from our home in Verdemont CA. They kept the car for a few days and when they returned it they said there was nothing wrong with the transmission and there were no error codes. After several trips back to the dealership, half of the time they would not take the car. They refused to keep it till it was fixed and they would call me when the part came in. Before the part came in we were informed that my father in-law was on his death bed. I called, explained the situation and asked if they could expedite the part so we could take the car back east. I was informed by party dial that their main tech guy, George, said the car was safe to take back east the way it was.On our way out to pa, when we reached Flagstaff we started to have problems with the trunk not closing and the trunk opening while driving on the highway. By St Louis we had electrical problems and the trunk would not lock or close after opening. We drove to pa with trunk wired shut. While in pa the car was at Mercedes 4 times in 5 weeks. We were forced to stay an extra week waiting for parts to come in. We were told that the electronics were screwed up in the front of the car. Just outside to Amarillo Texas the same thing happened with the electronics that caused the accident and damage to the front of the car in October 7 2013. This time we caught it on video. We almost made it to the side of the road just before the car stopped running and went dark. The car coasted to a stop. We had no cell reception. We waited in the car for awhile. Out of desperation I tried to start the car and it sprang to life like nothing happened. Thank god we got this on video. It DID not matter to Mercedes Benz when I sent the video to Fletcher Jones in Ontario. They said not to bring in the car, they would show the video and Mercedes Benz and get back to us. They never DID!!! So much for the mantra the best or nothing.

This car is everything I ever thought. Reliable, dependable, smooth riding car, handles great on the freeway, strong engine load, great trunk space and beautiful sunroof. Beautiful body, great gas mileage and easier to handle grade on the road. Power windows, leather seats, heated seats season, 2 hand on the road, love to cruise control. Just love this luxury car. Will highly recommend it to others.

My third brake light went out. Took to a service station where I was shown how complicated and costly it will be. I find it puzzling that a company like that of Mercedes would be so full of themselves to design the light and place it that its replacement will more than a week’s wages talking a lot of time. ****

In December 2006, I had a bad car accident. An F150 Ford truck ran a red light and badly damaged my car. (The driver left the scene). I could not walk. My car was in the paint and body shop for almost 5 months & I had to rent a car for that time period. I only had the car 13 months at the time of the accident. The car stayed idle for so many months in the repair shop that the tires were stolen off the car, and Mercedes Benz manager said that was the time the tires should be replaced anyway (thats not true). I was not compensated for the tires. When I finally got the car back, it had swaying issues. I never knew when the car was going to sway, therefore, I was afraid to drive at a high rate of speed. The swaying was very scary!!!. The car went back to Mercedes Benz more than once with swaying complaints. They claimed their technicians could not find anything wrong with the car. I know that Mercedes Benz knew exactly what was wrong with that C280, but everyone denied the issue. Therefore, I had to continue driving the defected car as safely as possible until the lease matured. The swaying issues could have caused a serious accident & possibly death. I would not let anyone else drive it because of the swaying. I finally stopped complaining because it was useless!

I purchased a 2010 C300 less than a year ago with only 25,000 miles on it. Ten months later, I am told that my car needs a new transmission and would cost about $10,000 to replace it. I only placed about 8,000 miles on the car and was told that my car was out of warranty. I adhered to all of the maintenance requirements and had my car serviced at all due dates. The car dealership told me that I should contact Mercedes Benz to ask for assistance because this was highly unusual. After calling Mercedes and pleading my case, I was told that the only thing they would do is offer me 10% off repairs or $1,000 towards the cost of a new Mercedes. I continued to plead and wrote letters to the top officials and never received any help or assistance. To make matters worst, I prepared myself to order the transmission and have it installed only to find out that the transmission is on back order. Mercedes Benz told me that it could take up to a year to have a transmission available. This is coming from the MB manufacturer that makes the cars and they dont have a transmission available. Now, my car sits in a garage unable to move while I still make the monthly payments. Buyers should be aware. This company does not provide customer assistance or service. I will never buy another MB.

Mercedes Benz cost more and the maintenance upkeep is expensive, but well worth it mostly. Ive owned five Mercedes Benz and with exception of the very first one, a 1990 c-220. It was a 4 cylinder and couldnt get out of its own way. The c-class has come a long way now.

Sporty, stylish, and great performance... I love the Mercedes C300. Disappointments - interior is stylish but feels plastic-y and cheap. The seats aren’t real leather and they eventually crack.

I purchased a 2013 CPO C250. What sold me was the unlimited mile warranty. I had discussed with the finance dept what was and wasnt covered. I had also discussed what the car was to be used for. The purchase was Jan 5 2015. The car was in the shop a lot. I average about 65k miles a year. I had used the warranty several times without a hitch. 2 weeks ago my car was in the shop and I get a text from my writer saying, MBUSA has canceled your warranty. Come pick up your car. So I did. I arrived at the dealership and was amazed that they returned a broken car that looked like they parked it under a tree full of birds. Very tacky. Now, afraid to drive the car. I baby it every time I drive it. Of course thats no good. The car left me stranded last night in the middle of nowhere and dumped all the oil out. Seems a little convenient. Almost like they knew it would happen. I have been in the auto business for many years and have never seen a customer treated this badly. Thats not the whole ugly story but Im sure you get the gist of it. Big thumbs down for MBUSA. BTW, I sell German cars and we are a class act compared to this manufacturer.

When you hear Mercedes you think, high end, great quality and understand expensive to repair. I received notice to replace the airbag. I went to a local Mercedes dealer for the service. In the process, I inquired about what it would cost to repair the drivers bottom seat that is ripping at the seam and what it would cost to replace the broken, Plastic passenger door sensor. I was quoted $450 dollars for 2 hours of labor to replace a sensor that pops into the socket. What a joke. Then after picking up the car from the airbag replacement, found that the driver window button, also Plastic was broken off.It was not broken when I dropped off the car. The dealership will not take responsibility. I have to say that I am really surprised that either the sensor or the window button are made as cheaply as they are. I dont understand why they would not be made of a more sturdy material given the name of the manufacturer. The lack of responsibility of the dealer for the damage they caused was definitely unexpected. If I thought, at one point, of getting a new Benz, it will not be a consideration now. Nothing like overpriced and lack of accountability. Thank You Mercedes.

We had our car serviced here and when we got it back it CAUGHT ON FIRE and so it begins. Trust me... Its worth the read. :) Heres the situation: A couple of days before Xmas, our car shut off in a parking lot and wouldnt turn on even after roadside assistance came and we hooked up a new battery. We had it towed to Autohaus on Edens, Northbrook Il based on a recommendation and because it is a Mercedes dealer and we wanted trustworthy service. They did a diagnostic and had a hard time figuring out the issue.Tom ** was very communicative and explained they were checking the battery and all the electronic systems etc but it was taking some time. Finally, we go word that they had identified that it was the EIS system. They replaced that system, completed the installation and they did a multipoint inspection to identify potential issues as well as confirm that the battery, cables, mountings etc. were inspected and were AOK. This took 10 days.We got the car back. It CAUGHT ON FIRE while were were driving. The fire was where the battery is located underneath the passenger seat with flames and smoke billowing up. There was no indication anywhere on the dashboard that there was a problem. Thank god We were not on a highway and that one of my kids or spouse werent sitting there when this happened or we could have been killed or badly burned. Luckily it was snowing a boatload and we got the fire out by shoving snow on it and when the smoke cleared, we noticed the red safety plate that typically covers the positive connection had been removed and was sitting placed in the back of the passenger seat. We took pics, contacted our insurance who told us to contact the dealer and let them know once we had a cause.We contacted Tom ** at Autohaus on the Edens and explained the situation. He advised us to have it towed back there so they could do an investigation. We had the car towed up there and he called a couple of days later and stated that they needed us to authorize $500.00 to pay for a further diagnostic because they had to pull up the seat to determine the cause of the fire. He believed it was an issue with something shorting out the battery but needed confirm. We agreed to the diagnostic. He commented that they never touched the battery the first time we brought it in. We reminded him (we have his voicemail) that when we brought the car there the first time, he let us know they couldnt figure out the problem as they had tested the battery and it was working fine.They also completed installation of the battery (he confirmed) and finally they provided us with a multiple point written inspection report where they specifically stated that they inspected the battery, cables, mountings etc. and all are AOK. We again brought up the missing red safety cap that should have been covering the positive wires and he stated that doesnt matter and isnt the issue. We asked if the exposed wires that should have been covered by the cap could have caused the fire if they sparked and he said he wasnt sure but would know more once they did a full investigation.We waited and then received a report where no diagnostic was included but rather they just supplied the cost of the damage and repairs for $4600.00. Included in this report was a new multipoint inspection where they stated that they inspected the battery, wires, mountings and cables and all were AOK. Except that the battery had melted as had the connecting wires and cables. WHAT? Hmmmm.He followed up with a phone call and stated that they thought the battery was faulty and we should go after the battery company. We asked why that wasnt listed as a diagnostic he said he couldnt legally state that but we actually paid 500.00 to figure out the cause and we would need that to go back to the battery company. We also asked bout that multipoint inspection stating all was ok with the battery, cables, mountings etc. When, in fact, they had been in a fire and all was melted/seriously damaged. What we learned from Tom ** is that these inspections are a courtesy and they may or may not actually do them! What?I brought my car to Mercedes because I trust they do what they said they did. I trust their recommendations. It turns out that they dont actually do the inspection. These two reports confirm this fact. Which brings me back to the first time around. If they had actually done the inspection, wouldnt they have either picked up on a loose wire and/or the missing plate? Seems reasonable. Note to self: They do NOT do the inspection, just say they do.We asked him to document the faulty battery and then we got another report where the multipoint inspection reflects that the battery, cables, mounting etc. are NOT AOK and also NOT documenting a faulty battery as the cause but instead identifying some loose wires by the positive battery cable (that would have been covered had the cap been on or picked up if they actually did the inspection) added 250$ to the bill and sent it over. 4900.00 and no cause or accountability. At this point in the conversation, we contacted the head of service Jim ** who had Tom call us back because he was too busy. You can imagine our frustration! The worst part is Tom was very polite and kept saying we want you to have a great experience and be happy. Not possible at this point.We brought our car here in December and spent 1800.00. Got it back and then it CAUGHT ON FIRE while we were driving! We bring it back again and get a huge runaround with no clear cause, conflicting reports, phone calls that conflict what was written and all the while they have our car as a hostage! Finally after 2 weeks without a car Jim ** agrees to talk to us. He does not appear to have an understanding of the details to date and the gist is he asks: What do you want? Do you want me to pay for this? Cause that isnt gonna happen. Call your insurance and have an adjuster come out. We dont want to push a claim on them but thats why you have insurance. Once we figure it out we can get you loaner and I can cover your deductible.Progress! I contact my insurance to explain that we are at an impasse and give them the details. They agree that this sounds very suspect and they get involved (thank God) but due to Covid it will take them a few days to get out there. I call Jim back with the update and he says great but no deal on the loaner. There is a catch. I can get a loaner once insurance agrees that they will pay for it...interesting.... The next day, Tom ** calls to reinforce that we will NOT get a loaner until insurance agrees to pay. He ends the convo with we want you to have a great experience. Seriously? (Note: if you have a Mercedes, get rental insurance with your car insurance!)Finally insurance and Autohaus strike a deal that is less than what they charged us initially at $4200.00 and Tom calls to state that it will take them another 7-10 days but we can have a loaner as long as we bring it back every 3 days... no exceptions. What?! Has anyone ever gotten a loaner for longer than 3 days from Autohaus on Edens? I know I have from Mercedes downtown. We live 40 minutes away; we have 4 kids; We have been without our car for 2.5 weeks (due to what appears to be negligence). We never got a loaner the first time either....oh and we had our car serviced there and then IT CAUGHT ON FIRE which is why we need a loaner! This was the WORST EXPERIENCE EVER!When we go to pick up the car, there is yet another report differing from the first 4 and they have added charges for additional parts but dont know what the parts are. Literally a change for parts unidentified. They told us to pay the difference and that they had contacted our insurance who would reimburse us except...wait for it...not accurate. And regarding those outstanding charges that we paid for? They will get back to us on what they were for. Still waiting.What about MERCEDES USA you may ask yourself? Well we also involved Mercedes USA and spoke with Susan, Executive Referral Manager at HQ in Georgia and she is supposedly investigating to see if there was a car malfunction but dealerships are basically franchises and they have no involvement AT ALL! What? They said this type of situation has nothing to do with them.Also she indicated that if we got the car fixed, they may not be able to investigate which is ridiculous. You would think Mercedes USA would want to inspect what happened when a Mercedes Benz catches fire at the battery under the passenger seat while being driven and there is no indication other than the flames and smoke engulfing the car that there is an issue? And that this occurred immediately after having it serviced at a Mercedes Benz Dealership. I guess not. It is so far down their list that after we submitted the photos and took the time to fill out all the information she has not responded in any way. Thankfully no one was hurt or killed or this would be a very different conversation.How did it end? We got our car back and we got the battery back as well. We are waiting to hear whats next from Mercedes. It was too big of a deal to not leave you with the details so there you have it! Dont go to Autohaus on Edens and if you do: know that the multipoint inspection isnt real. To be quite frank do yourself a favor and dont buy MERCEDES. If you want a German car...I would say look to buy and Audi or a BMW.

A recall on my CLK500, 2006 for a bonding issue sliding roof. About a year ago, while driving east bound on Highway 90 in Chicago IL, My sliding roof bonding gave way. As I was driving the sun/moon roof flew off. Thankfully no other cars were following closely and no one got hurt. After I got home, I ordered the part and got the car fixed. Just about now, I received a message from the dealer on a open recall for the same issue. Since I had already got the vehicle fixed I was hoping I would be reimbursed for the cost of parts and labor. As per the dealership this is an issue that needs to be addressed by Mercedes support center, while The Mercedes support center suggested the opposite. Been going in circles. I have had nothing but issues with this car and would never suggest to waste your money with Mercedes. A very unhappy and unsatisfied customer.

I bought a certified Mercedes E350 at a Mercedes dealership in NJ in 2016. This vehicle was bought at night. I was given the vehicle to take home and since it was certified with a full warranty, I felt confident that the vehicle was in great condition with no issues. After all, the certified warranty has requirements the vehicle must meet before it can be certified. My vehicle must have been the exception. There was a long list of issues which made it apparent that this vehicle shouldnt have been certified. I was lied to about the vehicle being in an accident, bad brakes, squeaky steering, broken remote, deep 18 inch long gouges in the windshield and rear glass, many other things and, the focus of this story, the TeleAid was intermittently inoperable. Some of these issues were fixed by me having to get them to pick up the car and take it the car back to the dealership for repair. Some issues were created by them driving it. Once I received my car back with bent wheels which were the result of potholes near the dealership. The dealer brought it back anyway, I had to get them to come get it so they could fix the wheels. They fixed the wheels, but 6 months later, the finish of the wheels was faulty. They blamed it on me saying the other side of the car were the wheels they had fixed and the other wheels had to be something I did. My car but they know more than me about it. Even now, 5 years after purchase, it still has issues that the dealer never fixed. One issue is the TeleAid system is inoperable much of the time as I mentioned above. This is the system that costs $600 per year for the subscription and does basically the same thing as OnStar but for twice the cost. I brought this in to the Mercedes dealer where I purchased it numerous times while still under the certified warranty for the TeleAid to be repaired. Every time I was told they couldnt find the issue. This left me without the option to use the system for safety and convenience due to its unreliability. Now 5 years later, I had to bring my car to the Mercedes dealer, a different Mercedes dealer, for the airbag recall among other things. The mechanic runs a short scan and finds the TeleAid issue on the first day its there. The antenna has been the issue all this time since it was first purchased. Will Mercedes own the issue since it shouldnt have been there when I bought the Certified vehicle in the first place? NO. Will Mercedes honor the original warranty since the issue was brought to their attention while the car was covered by the certified warranty? NO. Even though it was brought to the Mercedes dealer for this issue at least 4 times within the first year I owned the vehicle? NO. Even though I have documentation from the dealership showing I told them about the problem and they didnt fix it, documentation from the time it was covered? NO. Even though the corporate customer service representative told me at the time to document the TeleAid issue so that if its figured out when the warranty is expired, they will know it was an issue under the warranty and they will fix it for free? NO. What does Mercedes wonderful customer service department say? Not the dealership but the Mercedes main customer service, the ones who are supposed to help when the dealer doesnt? They said, Well, the representative who said that doesnt work here anymore. They said they would give me a sales incentive to buy another Mercedes, but they will not take financial responsibility for the issue because its not under warranty. They said this repeatedly like they were reading a script. They are actually under the impression that a customer could be treated this poorly and then, because of a nondescript sales incentive, the customer will forget their entire frustrating experience and buy another Mercedes. I was under the belief that Mercedes was a company known for excellence in customer service. I found they would rather lose a customer than pay to fix a vehicle issue that should have never been there when the car was sold. The best part of Mercedes being willing to lose a customer is that the issue would only cost $240.00 to fix. In my opinion, what the dealer does is puts a certified warranty on the car, which they pay for. Then they leave to problems for the customer to find, bring the car back in, and then charge the warranty company for the repairs they perform. That is exactly what happened with me. So, in closing, I have lost almost all respect for Mercedes as a company. With the exception of a few dealership employees, the company is horrible to deal with. They refuse to do the right thing by their customers. The only reason for the 2 star rating instead of a 1 star rating is my experience with one service manager. He deserves 5 stars and a raise, the rest of this company was a waste of my money and many hours of my time in trying to resolve issues that should have never existed. If this saves one person from blindly buying a certified Mercedes, Ill be happy. Dont trust the image, its not accurate.

WORTHLESS 2019 Mercedes Benz C300. Purchased a brand new 2019 Mercedes Benz at the end of July 2019 with only 20 miles. The car stopped accelerating and was towed to the dealership Oct. 4 2019. The fuel pump was replaced, there were loose bolts/wires, the trunk latch was fixed and for some reason they replaced the charge air cooler which had nothing to do with the original issue. Picked my car up around 4:30pm October 10th, drove it 40 minutes home and the Low Coolant Warning light comes on. Immediately notified the dealership and my car was towed BACK to the dealership around 8am October 11th. They first stated that I needed a new water pump but then said that there were wires loose in the dashboard so they removed the dash and fixed it.While my car was in the care of the dealership about 60 miles were added onto my leased car and they ran over a nail. So my tire had to be replaced also. Finally received my car back around 4:30pm after work on October 16th, drove 30 minutes and the low coolant light popped on yet again. Immediately notified the tech and he stated that someone will pick my car up Friday October 18th. No one came to pick up my car and now I have an scheduled appointment for Tuesday October 21st. During this time, I have spoken to the managers at the dealership which directed me to file a complaint with Mercedes Benz and I did.I spoke to two customer reps which the first rep named Jack hung up on me. The second rep escalated my call to a manager named Roman whom said he would call me back but never did. It’s ridiculous that I am held to paying my money for a car that I have not had for three months on top of the fact that it’s been out of my possession for most of the month of October, added mileage that I will never get back on a leased car and continuous problems on a NEW 2019 Mercedes Benz.

My car, the GL450 4matic, has had steering column replaced, a recall for other same year 2008 GL450, but for some reason the recall did not apply to my particular vehicle in that year... Electrical between the lift gate and passenger windows and moonroof have gone out and been repaired more than once. Air sacs & front suspension both failed and replaced. All of this by 60,000 miles.My husband’s 2009 sl63 AMG has also had air suspension issues including needing to replace hoses that the mechanic said Mercedes is famous for. The coolant keeps disappearing and seems to be mixing with the oil through the head gasket on a car with 40,000 miles. Not only is this the worst craftsmanship Ive experienced, the dealership and service departments could not be worse in their customer service or concern to fix any problems. I would love to join anyone in holding Mercedes responsible for these repairs.

Mercedes E350 - I have had about 15 tires changed due to flats in about 15 months. This has and still is affecting my work and family life. I am a commission salesperson and this takes time off the streets when I could be selling and making money. It is affecting how much I am making because it reduces the time Im spending with customers. I am now missing my sons soccer game because I am waiting for roadside assistance once again. I have to change cars. I am leasing this car and I just want out of my lease. I am spending too much time in Mercedes service changing tires. Please let me know how I resolve this problem.

I bought a new E550. MB promises that their mbrace plan is included in the price of a new vehicle for the first 6 months. Yet, for activation, they insist on a credit card number. When challenged why they need a credit card to activate something that was included in the price of the vehicle, they say its their policy and that after five months, I would have the option of not continuing with it. I find this reverse marketing unacceptable - that is, you have bought something unless you cancel it in time. A credit card is not a legal requirement in the US. I could have chosen to pay through a bank account etc. MBUSA talks nonsense about their interest in my well-being with mbrace to which I say, activate what I have paid for without demanding a credit card number and make mbrace free for the life of ownership. Obviously, mbrace is more interested in marketing and receipts than my well-being.

Have been driving a new ML350 for about 5 months and just noticed that the warning for passenger rear doors that are NOT latched closed is only given after the car is in motion 6-7 MPH? Seems too late for anyone (young child) or maybe anything leaning against the door (hopefully seat belt will protect against falling out). I tried this, just barely closing the door (not latched at all) and no warning at all!I asked Mercedes Customer Service and my dealer and they both confirmed the door open warning is speed sensitive and only alarms/displays after the car is in motion, traveling at least 6-7MPH. I checked and they are correct. All other cars I have owned gave an indication (usually visually and audible) either prior to, or the moment the car was put into drive. Seems like obvious safety oversight? Did not expect this from Mercedes. Obvious Safety Flaw. Why hasnt NHTSA caught this yet???

My car is everything I expected and love everything about it especially its appearance. It’s sexy, sporty, not modified, fits today’s cars future looks, and rides fantastic. It has all the toys and creature comforts, all the right safety equipment and has a service warranty that exceeds the cookie cutter warranty of most vehicle coverage on other models.

CLEARLY MANUFACTURER PROBLEM!!! Traded in my 2011 Mercedes Benz E350 for a 2016 Mercedes Benz E350; my favorite vehicle and fourth one I have owned. I only drive it on the weekends, Since the purchase in May of 2019. I have driven the 2016 probably 10 times on Sundays to church. It has never left the state of Georgia. Upon returning from being at Church all day Sunday February 16, 2020 730 am to 730pm. I parked the car in my garage, an hour or so later I realized I forgot something in the car. Hearing a crackling noise I began to look at the golf cart charger and the only other thing in my garage, the car. The rear window had completely shattered! it appears as though the sealant is missing from the upper left and right corners of the rear of the vehicle. MICHAEL G OF Mercedes tells me there is nothing they can do since there arent any open recalls. I have never seen such a thing! **

Ive just purchased a 2012 ML350. Though the ride and the overall quality of the vehicle is nice, the door lock on the passenger door came defective. Weve had to wait over a week to get the part to fix the problem, but the auto-lock function does not work. A company like MB cant even get a simple thing like the door lock. Its going to be serviced again, which my car will be in service more days then driven. This ruins the new car buying experience. I bought the car through Dez at Long Beach MB. I had the service done at House of Imports in Buena Park, CA. Not only I had to wait over ten days for the part to arrive, when it arrived some parts were missing, so I had to wait over the weekend and then some to get my car back. When everything is thought to be fixed, it wasnt. The consequence of this defective part and questionable workmanship is having the new car buying experience ruined and it ruined the image of MB. This is my third MB, and this is not something that happens to supposedly one of the most luxurious brands in the world. ML may not be their best car, but it may well be their most important vehicle this year. I cant understand how this could happen to a MB vehicle. Id understand if it was made in China like vehicles.

I have purchased about less than a year ago an E350 MB car, brand new from the local dealer in Windsor ON. I started to have water condensation in the right side head lamp. I took the car for its yearly service and advised the dealership of this problem. I showed them the water inside the lamp. There is no damage to the cover, which indicates clearly a break in the seal. Initially I received a response that this problem is not covered by the warranty as it is considered a wear and tear (after less than a year in a part that is not involved in any mechanical movement), then I was told that the problem is so small, it doesnt warrant repair!! Then I was asked to take photos and send them to the dealership and they will send them to MB Canada to convince them that the problem exist!! I found all these excuses outrageous. I am very dissatisfied. After all I am supposedly buying a luxury car, to have such a problem is not acceptable let alone being denied the repair and given lousy excuses.

I have a 2007 ML 350 which I had purchased new. The car now has 117,000 miles on the odometer. For the past seven years it has been a great vehicle and the only problem I had was with a window lift on the passenger side. There were always little things like light bulbs, but nothing that was mechanical and needed fixing until this past week.The check engine light came on and when I brought the car in it was diagnosed to be a relay for the fuel injection system. A reasonable $211 fix. The next day the light came on again. Brought the car in again and it was diagnosed that there was a blockage in the air pump system for the admissions. I was quoted a $5,600 repair job. They have to tear the engine down to find the blockage.I was told by my service advisor that this shows up at about 115-120,000 miles. It is caused by carbon build-up. I maintain my car as per factory specs so it is not a lack of maintenance that caused this. In my estimation there may be a design flaw in the emissions system. Since the car is out of warranty the dealer cannot do anything for me to correct this. When I contacted Mercedes they said that because of the age of the car and the mileage they cannot or wont do anything for me. They wont even split the bill with me. However, they would give a $3,000 incentive to buy a new car. In the the meantime, my car has been rendered worthless. I cannot trade the car nor sell it with the check engine light lit up. I am at a loss on where to go from here. Any ideas?

You reviewed in the last week Quality Poor to Fair Appeal, Poor to Fair Service, Poor to Fair. I was very displeased with my last two services. Last time, they left three bolts out of the pan causing a rattle and a bolt out of the center brace at the top center rear of the engine. This is a brace that you would remove to change the air filters. On the service done today, the service rep Barry told my wife she needed $8,000 worth of repairs and she had him call me. I asked Barry what needed to be repaired. He said, For starters, you havent had your transmission serviced in 40000 miles. I said, Are you sure? He said according to his records and the service department records, it had not been serviced. Well Barry, I have a bill here that said I had the transmission serviced the last time I was there. He told me I had a serious oil leak at the oil cooler. In the last 10000 miles, the oil did not drop as much as a fraction of a quart. I normally wash my own car, check my oil and keep the area under the hood spotlessly clean. If I had all the oil leaks that he told me I had, I would notice. I will now take my car to one of the best transmission specialist I know and see if they really serviced my transmission last time. I have another Mercedes Benz that I have had for 27 years that was purchased at Snyders when they had the dealership and then I paid for the transmission to be serviced four times over the years and twice at Carlton in Greenville, SC. The transmission failed and I found out that that transmission had never been serviced once even though I have service records to prove that I had. I thought I had finally found an honest MB dealer in Mercedes of South Charlotte but I am pretty sure there is no such thing as an honest MB dealer. It is impossible to send your wife to have a car serviced and expect a fair deal. Its not an issue of money as I can certainly afford what I want. I am just tired of being ripped off. I met the owner and his son and I was really impressed that I had found a dealer I could trust but I can tell you now, run, run as fast as you can away from an MB dealer. They thrive off of wealthy people that have more money than brains. My phone number is ** and my name is Carson **. Call me if you want to know how I really feel.

The admiration of Mercedes BENZ is a love affair of decades. The ML350 is currently ready to transport me to jazz club in Las Vegas. The auto ‘romance ‘ began in 1972 with a Fiat in Chicago. Yes! Snow, ice and one brave or silly girl. The ride, breadth, and finesse of driving is still as fresh as day one. Mercedes has my head, hand at the wheel and heart all in one. The love of the drive flows in my veins. May you travel an open road!

I have a 2006 ML350 that has 100,000 miles and is worth about $13,000. The check engine turned on so I took it to the agency and the estimate to fix it is over $9,500. In the dealership they told me to call Mercedes USA and after a long talk and wait from them they offer a 10% discount on the repair. A car that has always been serviced correctly and that is supposed to last 300,000 miles definitely does not. Mercedes knew that those parts were defective and changed them on future models but they will not be fixing what they sold that is defective. I would definitely be thinking again about buying a new Mercedes in the future.DONT BUY MERCEDES.

Brake light wiring - Both right and left brake light wiring and circuit boards are shorting out and melting. The wiring harness is melted back a half inch on the right side and the circuit board has a hole melted through it. The circuit board on the left is starting to turn black and melt. It looks to be a fire hazard. The warning light just came on saying the brake lights were not working and it looks like this overheating has been going on for quite a while.

I went there to purchase a GL 450 2015. The purchase was all cash. We agreed on the price and after waiting for the finance guy to clean up his desk which took a lot of time, we were ready to sign the papers. After two hours being in that dealership the sales manager came and informed us that the general manager wants us to sign a paper and also put $10000 security deposit in order to make sure that we are not going to ship the car to China for two years and then they will return the deposit. They even took a copy of my Dental license. I objected the security deposit, in the beginning after consulting with someone they agreed to the signing a paper and copy of my license. After signing almost 90% of the paperwork the guy got a phone call and then told us they cannot go ahead with the deal. We wasted more than two hours in that dealership and felt very insulted. The General manager think everybody is a criminal otherwise they prove they are not... just not American way.

I purchased a used 2007 Mercedes-Benz C230. The car had around 70k miles on it. I was driving home one night and the car suddenly jerked and went into Limp mode. Meaning the car would not accelerate past 40 mph. I was able to drive it to a MB Service Center where I was informed that a sensor inside the transmission had failed, it was an anti-theft related part and could only be installed and programmed by Mercedes. I reached out to Mercedes for some assistance and was told because the car wasnt serviced throughout its life by MB they were not willing to help with the cost of the part. $2,700.My next purchase of a Mercedes was a 2009 C63 AMG. These are high-performance, hand-built engines. I verified this vehicle had always been serviced at a MB dealership before I purchased it. Around 80,000 miles, I was driving down the interstate and was about to pass someone when a check engine light came on and my vehicle lost all power, we were lucky there was enough of a gap in the Houston traffic to pull over safely. The vehicle was towed to Mercedes and was there about 3 or 4 days before they called and told me a wiring harness for the fuel pump had shorted out and needed to be replaced. $700. It took them another 3-4 days to actually get the vehicle repaired. At about 85,000 miles I get a notification that my brakes need to be replaced. Call MB for a quote. $6,000.At about 90,000 miles a check engine light came on. It went off but soon after it returned. I took it to the Mercedes Dealership, 4 days later they call me and tell me my INTAKE MANIFOLD is cracked and needs to be replaced for $3,747.00. This is a hand-built performance engine, are you kidding me? I again reach out to MB USA with my concerns and looking for some assistance, they tell me the service records dont matter and its about 1. If I bought the car from Mercedes and 2. How many times I, myself have had the vehicle serviced by the dealership. From that they decide if they feel the need to help with the cost of the repairs. This part is obviously faulty and Mercedes would be embarrassed if I posted the pictures of the crack in this aluminum-alloy intake manifold and the bubbles forming in the weaker parts of the metal.I asked the Lead Technician what would cause something like this and his response was That would be a question better answered by an engineer. I am not saying all cars dont have their problems, I am saying most of us cant afford the problems Mercedes-Benz have. The parts, service, and maintenance required on these vehicles is extremely expensive and if something happens you better hope you have thousands of dollars laying around that you can use.

2013 E350 serviced every time it required service and every time informed them that the steering wheel tilt does not work - first time it was a software upgrade they installed - still did not fix the problem. Second time they found motor gear locked and unlocked it, again it did not fix the problem. 3rd time they made a steering adjustment and applied lube, and again it did not fix it. 4th time they want to replace the tilt motor for $1,300 and give me a 50% discount. My position is that it is a chronic defect that was never fixed correctly and I should not have to pay anything. The car is now out of warranty approx. 55,000 miles and for me it is the principle and I will never purchase a Mercedes-Benz. This is my 3rd new vehicle with them and it did not matter nor have they treated me like a valued customer. My mistake was that I did not take the car back frequently when the steering wheel did not work - I waited until a regular service was needed and told them every time. A very sad ending. My recommendation - buy Lexus and you will not have this experience. Hard for me to say since I was born and raised in Germany.

The blind spot sensors are a godsend. My wife is a fairly new driver who I know doesnt check her blind spots as well as she should. The alert makes me feel much better about her driving. The vehicle has several modes that affect acceleration and handling. The only 2 that really matter are Comfort and Sport. Sport really brings out the power in the vehicle, and Comfort provides a smooth ride for daily driving. The interior has a premium feel to it while providing a comfortable experience.

I purchased my Mercedes Benz (MB) Metris in 2018, new. 1 month after the warranty expired, I had an ABS sensor go bad. The van had 18,000 miles on it. It was replaced and the next day the ABS light came on again. Thinking it was a faulty sensor I returned it to the repair shop. They called to tell me that this time it was the other wheels ABS sensor. For a vehicle I had purchased specifically for the reliability and dependability I was extremely disappointed that these sensors would go bad so quickly. This is a MERCEDES. My mechanic suggested I contact the dealer. I have called the dealer 6 times, and each time they have said someone in their service department would get back to me. I gave them 1 week after each call to get back to me. I have never had a return phone call. The last time I called I asked for the manager. Again, promised call back, with no call. Then I reached out to make a written complaint on MB of America, still no response. I finally called MB of America customer service and did speak to a very nice man who agreed, this is not a normal thing to occur. He researched to part to see if there was a recall, none found. Then he proceeded to only provide a case number for reference if it happens again... This cost me almost $1000 dollars and I dont believe I should have incurred this expense on a vehicle with only 18k miles on it. For a vehicle maker who claims to be responsive, Im not feeling satisfied.

Remote starter only works 1/2 the time. It gives you a error and tells you to try later. Called tech support many times. They get it working for a while and does same thing. Also you cannot remote start unless you have a 1/2 tank of gas or more. That is stupid. I always have to fill up to use the remote starter? I could understand if gas light was on. But that is ridiculous. Also run time is only 10 minutes. In new England cold that is not even close enough to warm car up.

In the past few months I have had four flat tires on my 2011 E350. It seems that I keep getting flats from slight pot holes or even slight cracks or uneveness in the road that I drive on. I have become wary of driving my car as I may get stranded. The tires are fairly new and suddenly I am getting these complete flats (not from nails but driving in a slight pot hole or uneven surface) in the past two months. I have had this car two years prior without issues. Wondering if anyone else has tire complaints on the E350 and give me suggestions of why this could be happening.

My CLS550 only has 60k miles. The check engine light came on and the dealer has informed me that it is due to a faulty balance shaft. This is a known issue and a class action suit was filed. Mercedes settled out of court so they would not have to issue recall notices. I was never notified of the situation so I have been driving the car, not realizing that I was in danger. Now that I am aware of the issue, Mercedes is only willing to cover 37% of the $6,000 it is going to cost for the repair. How can any company think it is ok to use faulty parts, not inform the consumer and then not stand up to their responsibility? I will never own another Mercedes and I encourage everyone to beware of doing business with such a company.

I live in Pennsylvania and have a 400 ft driveway that go up to my house. My Mercedes handles so well going up my driveway that I do not worry about getting home. People ask me why I take my Mercedes out in the snow and not my 4x4 pickup truck. I tell them I trust my Mercedes more than the pickup truck.

They had someone else’s information on my account that I was paying monthly for. I contacted them to no avail! Just canceled my Mbrace services today! Beware they’re horrible, I was paying monthly for a service that they made an error on Surprised that Mercedes Benz is affiliated with them. I didn’t receive a phone call or notification about the error. Thanks.

In Nov 2014 I notice the paint on my car was cloudy. I took it to the dealership and there was a recall. The car was in the shop for almost 2 months and when I got the car back there were so many defects - I marked them and took it back to the dealer where the owner of the paint shop showed up. They took the car back cause there is so much orange peel and defects and I got it back one day later. The car looks worse than before now with swirl marks and a haze look. I have been trying to get someone at Mercedes to help out but no luck. I just came back from the dealership and the sales manager of Mercedes Benz of South Orlando ** even said he would not be happy with the car and has been trying to reach my case manager with no luck. I told him I should not have to be dealing with this and he told me the dealership does not own the car, Mercedes Benz of America does and there is nothing he can do.Beware of buying a Mercedes as thru what I have gone thru they do not care about the customer once they sell or lease you a car. I have and do own other high end cars and have never had a bad experience with them as I have with Mercedes. The dealership offered me to trade it in on a 2015 after I already have around $36000 in this car that only has 16,000 miles on it. How in my right mind would I EVER BUY OR LEASE ANOTHER MERCEDES. I will keep all posted if Mercedes decides to do the right thing.

2017 Mercedes GLC300 GPS is horrible and dangerous. It tells you, Prepare to turn left/right, but doesnt say when, or what street, or what lane. It gives the street or off ramp 500. I advance only. So when I went into right lane & its a right turn only lane so I have to turn but thats not where I was to go! This happens constantly. When I was in HOV lane of freeway GPS said, Exit freeway, but cant from HOV lane. Also on freeway it says, Prepare to exit right, so I go into right lane but the correct lane was 3rd from right lane. THIS GPS WILL CAUSE ACCIDENTS!Additionally to input request you have to go through multiple steps. The MB service staff says its cumbersome & they dont use it on their cars. It also says some roads are not mapped. IF YOU BUY A MB GLC300, DONT PAY EXTRA FOR THE GPS. I now have a Garmin on my dash after spending 2-3K on the MB GPS. The wire is 00Pl Lo. Ugly & it partially blocks my vision but at least it gets me where I want to go safely.

I have owned several Mercedes vehicles through the years -all of the SUV size. In July 2013, I decided to downsize to the E Wagon which uses the low-profile tires. I have had nothing but bad experiences with flats and bubbles after driving the car for long periods of time. I am on my 9th tire change! Thankfully I have the tire insurance, but Ive asked Mercedes to change my tires to a better quality tire other than the continental tires they keep putting on my car and they refuse. I feel this is a safety issue, especially since I have two handicapped children that I drive around in my vehicle back and forth to school. On Friday this past week, my tire pressure suddenly went low on the driver front side. I drove immediately to the dealer and had him check the tires. They said there was nothing wrong with my tire and said my tire pressure gauge was off. They also said they checked all my tires and they were good. I took a ride on the weekend, approx. 80 miles and upon return home, late on Sunday night, my tire on the passenger front started to deflate. I called roadside assistance and they had to come out after midnight to change my tire. I went directly to the dealer the next morning and they said not only did they have to change that tire but the two rear tires have bubbles on them now. I asked to speak to a manager and they said there is nothing wrong with the tires, that its a problem of the road. Every time I come to this dealer, the waiting room is filled with tire issues and the service managers are telling all of us the same b.s.I think the Mercedes company should be investigated on this issue. Luckily I have the insurance, but this has taken many hours away from me at work and my family having to drive the half hour to this dealer all the time to fix this car. Not to mention how uneasy I feel driving this car is very hazardous. I cant get out of the lease, and upgrade. I tried, but I would lose so much money on the trade. It is not fair. I need help!

At the age of 57 on January 3, 2013, I had my 1st heart attack and decided life was too short and I shouldnt wait to buy my dream car any longer! So purely out of fear I went out and purchased my 1st Mercedes ML350 2010 @ Mercedes-Benz of Greenway, Houston, TX on January 28, 2013. Ever since I was a young boy my dream of success was to own a Mercedes Benz. I believed in the brand, quality and safety! I should have done my homework and searched the internet for any negative comments on Mercedes-Benz. If I would have known then what I know today after reading thousands of complaints, recalls and lawsuits, I WILL HAVE NOT PURCHASED a Mercedes-Benz EVER!!!Why I say this??? Because after 1 week of having this vehicle its been a sequence of malfunctions and headaches! Its been HELL and in the service department over 11 times 6 of them for the same thing!!! After so many trips to the dealer, have them check it, have the computers check it, have MB expert Techs check it, after so many conversations with so many managers, in the service dpt. at Alex-Rodriguez Mercedes-Benz in League City, TX and a case a manager Jennifer in customer service @ Mercedes Benz North America, NOTHING has been found by their computers. In other words Mercedes Benz mechanics, techs call them whatever you wish are only computer error codes readers and parts changers! They have no idea of the problems unless their PRECIOUS computer tells them whats wrong with the vehicles! I am exhausted, ready for another heart attack!Its not only all the inconveniences and stress this has caused my family, myself and my work, its also and the most important part of this problem, OUR SAFETY!!! Warning light comes on: a) Front Passenger Airbag Disabled, See Operators Manual; b) Front Passenger Airbag Enabled, See Operators Manual; c) ESP warning light also comes on (ESP stands for Electronic Stability Program)!!! The manual instructs you to take it to nearest dealer A.S.A.P. Mercedes-Benz does not want to honor their factory guarantee 4 years, 40,000 miles! According to Jennifer (case manager) at Mercedes-Benz North America Im not under factory guarantee, this vehicle today has 30,221 miles! I also have the Certified Pre-Owned warranty, this is meaningless to them! I have asked time and time again to exchange this vehicle that we are very scared to drive! God forbid theres an accident and the passenger in my vehicle get seriously hurt or worst, there is no money in the world to recompense a loss of a loved one!!!Ive asked all of them managers to write me a letter and guarantee me that the airbags will deploy in case of an accident and they all declined! I tried to speak with Mercedes Benz of Greenway (this is where I purchased this LEMON) and to add insult to misery, they wanted to make even more money off from me! They are a total joke! My salesman Rik is a total disappointment! After trying to speak to him on several occasions, he asked me to go through their legal department (company policy) all because I asked him if I should be looking for an attorney (thought for a moment there he was my friend). Nice going, MB of Greenway, make the sale and later bully people with your legal department! Now Im left with no other choice as to hire an attorney and sue them, they sold me a LEMON and they know it, theyre just making time for the guarantee to run out of time! Let me tell you people, Mercedes-Benz has sacrificed their quality for quantity, their integrity for money, their customer service for bullies!

The car computer show Service B. I was asked to pay $695 plus tax. Within that service, there are several points checked, oil + filter and an air filter inside. If there are problems, I have to pay for extra parts and labor. The car is on warranty! I have never heard about any car on warranty to pay extra, until the car was damaged in an accident. The installed GPS within the Navigation System, has extremely old map data and to update, I was asked to pay $ 395+ tax. The GPS has very serious errors. 1. While driving on last left lane Hwy 427 North, close to 409, I was advised to turn left! 2. While driving already on Lakeshore Blvd, East of Browns Line, was asked to turn left to get to Lakeshore! I do believe, that brand new car has to have the newest, actual map data and while the errors are serious, the update should be free of charge, like with any mechanical parts on warranty. The GPS is not even close to GARMIN, where the functions are very logical and easy to use and mine model under $200 had lifetime update plus touch screen.

Purchased a Mercedes-Benz SLK 250 hardtop convertible. After the second leak the local dealer replace my hardtop and installed a fake pano roof that looks like a cheap aftermarket accessory that devalues my car. I purchased a hardtop and that is what I wanted and expected when I returned to the dealership. Now trying to get the situation resolved after escalating to MBUSA. This has turned into an ordeal. To complicate matters, their correction has resulted in a series of additional damages and attempts to profit more from their mistake. I contacted the NC Attorney General Office because I refused to reason with unreasonable people.

I have owned Mercedes Benz vehicles for over the past 10 years getting a new vehicle every 2-3 years. I have never had a need for warranty repair until now. What a complete failure! My 2013 S-Class left my wife and kids roadside nearly 2 weeks ago. Towed to the local dealer, 24hrs later I told that my 1 year old under warranty S-Class will not be covered and the repair will be $31,000+ due to lack of oil change. That is simply not true other than I did not have the oil changed by MB! I contacted corporate MB to dispute the dealer’s statement that the repair will not be covered under warranty. I was told someone would call me back within 24 hours. The following day I heard from someone who captured the information and told me she would handle it and I would hear from her soon. That was 10 days ago. No return phone calls! I called this corporate contact 4 days ago for an update and she informed me she has no update for me and would call me back. No return phone call! It has been 12 days, we are without our S-Class, and I have been renting a car myself while waiting on MB. I am disgusted by the poor service provided by Mercedes Benz! This is supposed to be a luxury brand that you pay a premium price and have an expectation of better than average service. That could not be any further than what my experience is. This is the first time I have ever needed warranty of a Mercedes Benz and this is a complete and utter failure! It has come to an attempt using social media to reach someone at MB that cares to service the issue since the normal channels have yielded me no results, not even a return phone call.

Ive never had a worse telemarketing experience in my *life*. I received a letter from Mercedes mbrace saying my complimentary trial period for mbrace secure service would convert to a billed service (as Id expected) and I could call them to cancel that, so I did. After some of the usual Q&A, I told the guy to cancel it. He told me how great it is. I told him to cancel it. He told me how great it is again. After this went on a few more times I started saying just cancel it while he was still selling. He said I needed to hear why it was so great (not his words). This went on a few more times and I switched to say I want to speak to your manager. We went around with this a few more times while he continued to sell and I continued request his manager. Finally I told him one more time to cancel it and hung up.Then I called the number again, talked to a different agent, told him I wanted to talk to his supervisor regarding the other, rude agent. After a while a supervisor came on the line, sounded nice, but then told me I cant cancel the account until within 30 days before the trial period lapsed. The letter I received said nothing about this, and after a bit the guy said he could do it today (apparently a favor) -- but only after he tried to sell me some more! Of course he didnt phrase the sales pitch that way, he called it a reading a disclaimer. I tried a few more times to instruct him to cancel the service without effect, so hung up again. I don’t think I’m under any obligation to hear a sales pitch after I’ve given clear instructions – many times! This is not what we expected when we bought a Mercedes.

I had a 2006 ML350. It spontaneously caught fire as it was parked two hours after I had driven it. The firemen state in the report it was an electrical fire and started from a short in the rear taillight harness, much like the investigation in the C-class. They could determine that in only twenty minutes time. I brought this to Mercedes Benz USAs attention and they were careless about the safety dangers that this caused/posed. They said it wasnt a manufacturers defect. Might I remind you the car had been parked for 2 hours. God forbid if consumers found out that the ML-class would be involved in the same investigation as the C-class. They were of more concern about this being leaked or exposed and tried to sweep my case under the rug. They held my vehicle for about 2 months for their investigation and not to have any conclusion of the manufacturers defect is complete BS. They told me that the fire was inconclusive and not a manufacturers defect. Get this! They only gave me one case manager and limited me only to speak with her. After I had asked to speak to numerous other managers and higher ups they told me I strictly couldnt. After being trapped in this corporate cover up I had nowhere else to turn. SUSAN (my west coast regional case manager). How many other vehicle cases did they sweep under the rug like mine? I do not expect this kind of cover-up from Mercedes and would expect them to stand behind their vehicles. I only had 76,000 miles on it. An absolute nightmare!! THIS WENT TO CBS2 KCAL 9 THE BBB, NHTSA, numerous auto blogs ,CAS and the Federal Trade commission . IM STILL NOT DONE!!

I bought a 2007 Mercedes CLK on 1/12/2012, a Saturday. I was told by the dealer that I could not take it home because the check engine light was on and they had to fix it before I received the car, a smog issue with California. You cannot sell a car in California without it going through a smog check. Seeing the light was on, it would not pass smog during a visual inspection. I was to receive the car the following Wednesday, 100 miles away, and they were going to deliver the car to me after they had fixed the problem. More than likely, they were waiting for my cashiers check to clear. I have receipts on all of this, stating they will deliver it to me at a later date and when they would deliver it. The day I received the car, the check engine light was still on and they, the dealer, instructed me to go to Mercedes and get the code cleared because they had put an O2 sensor on it. That was the reason why I did not get the car the day of the signing of the papers. Well, I took the car in to remove the code, but there were 5 codes on it, none of which were related to the O2 sensor! Here are just a couple of codes showing: random misfire po300, and po303, misfire no. 3 cyl and there is more relating to the cam. Now Im looking at thousands of dollars to fix this but they, the dealer, covered their butt by having me sign everything from as is to no attorney if I were to sue them. I want to see all receipts made on this car and see if anything was fixed on it as promised, and the name of the smog company that smogged this car. Im going to file a complaint with the Air Resources Board (ARB). I just want everything fixed with the check engine light off.

I have complained to the West Chester Ohio dealership regarding the Parking Brake not releasing after putting the car in gear. I pull the park release and it has no effect on the brake. The only way I can get the car to move is to apply the gas, until it releases with a loud noise. This cannot be safe, but I was told that this has been happened with some of their other customers. I called and filed a complaint with MB USA and was told they will forward it to their recall department. I was curious how many other customer are experts this issue.

I have such disappointment with the service of my GLK350. I am a multiple MB vehicle purchaser. The dealership does not care and I realize that. I was told I needed $3000 worth of repairs. When my extended warranty kicked in the cost was $2000 but I now need $1400 for brakes. I spent $1900 for breaks 17 months ago. I have had headlight problems so often the police will not even ticket me because they realize how often I had to get it replaced. I have to tell you I am grateful that I only have one year left in payment but MB lost a loyal customer. I am done with your brand. I have nothing good to say about your brand or product. No, I take that back. There is. 72 year old semi retired gentleman in customer service that had great spirit and customer service. I could see the young service men treat him unfavorable. He had great customer service and appeal. MB could learn a lot from him.

I bought a brand new 2014 S-class, spending a grand total of $134,000. This is my third Mercedes Benz product. I gave MB another chance after learning they revamped their quality control and assurance programs. The past two cars had its share of very expensive problems, both electronic and mechanical. I have MB another chance on a S-class. Beautiful inside and out, great performance, and loaded with mind blowing tech. Its the biggest purchasing mistake I have made in my life.The first 3K miles resulted in speed sensor failure. At 3.5K miles, another speed sensor failure. At 5K transmission warning light. Dealer could not remedy until they consulted with MB. Warning light reappeared after three days. Decoded and reset fixed it. Now comes strange vibrations during shifts that can be felt in the accelerator when pushed. Dealer claims simple adjustment needed. Problem not solved to date. At 7K instrument/video cluster vibration during highway speeds. Dealer cannot duplicate because they cannot drive it above 65mph. The vibration seemed to remedy itself but I do not believe its resolved. I also complained about the significant amount of brake dust from the front right wheel/brake. Dealer replaced brake pads. At 10K the transmission warning light reappeared. When pressed hard, the transmission would jerk/jump/shoot like a true piece of junk manual transmission. At this point, I made it a mission to return the junk to the dealer. I didnt care how much I would lose, I just wanted them to take it back. The lemon law may have applied but I dont have time to jerk around with MB after three of their cars. I drive quite a bit between hospitals for work and my time is valuable. The amount of time I spent going back and forth to the dealer was nothing short of a nightmare. MB dealer will give you every excuse possible always stating that my S-class is one of a kind. Talking with other MB owners waiting at the service department, Ive learned that most of them were there because of a malfunction, not routine maintenance and/or oil changes like at Lexus. I do not have the car anymore and I have returned to living a normal life in a wonderful Lexus LS F. I have close to 12K with absolutely ZERO issues. ZERO! Goodbye Mercedes Benz. Strike three...youre out!

In November of 2018 I purchased a 2016 Mercedes Sprinter 3500 from Mercedes Music City in Nashville, Tenn. It had 20,000 miles and several months left on the 3 year bumper to bumper warranty. I live in Gainesville, Ga so flew there and drove it home. After driving it for 700 miles the check engine light came on and took it to RBM Mercedes of Roswell, GA. They found a few particles of something that was never identified residue in the fuel tank. I also found out the prior owner had check engine light issues also. RBM and Mercedes corporate determined it must be something I put in there and it contaminated the whole fuel system and now it needed $15,000 worth of repairs (whole fuel system needed replacement). I had driven it 700 miles and put 2 tanks of fuel in it. They refused to fix it. I did a lot of research on the internet.They charged me over $1,000 for cleaning out the tank and fuel lines and I left. I took it to an independent Diesel mechanic who tested the injector pump and said it wasnt putting out enough pressure. He replace it and the lift pump in the tank. Cost for repair was $2700. Pump was a warranty item. There was nothing in the old pump. It was just defective. Dealer and Mercedes misdiagnosed the problem and will not pay the repair. They insist they were right. The woman I spoke to at Mercedes was arrogant and didnt give a crap what I had to say or what I could prove. If you’re thinking of buying a Mercedes- dont. Buy a different Vehicle. This will be my last Mercedes.

I own a 2014 SL550 and a 2001 SL500. Mercedes no longer makes the keys for the 2001 SL500 and they can not tell you who can make them for you. I called 2 dealers and the US Customer support line. One dealer said you need to go to a locksmith. I called 22 locksmiths. None make the keys. Two said they cant make the keys because Mercedes will not release the codes necessary for them to make them. So let me get this straight. Mercedes cant make them and they wont enable anyone else make them. These keys have been unavailable for almost a year. If you lose your key, tough luck. Your car is a large paper weight. Mercedes doesnt give a hoot. What moron is in charge of this at Mercedes? Whoever it is, they could care less about their loyal customers and should be fired immediately. I think Ill sell both cars and buy something else. Mercedes has lost me as a customer.

I just paid off my 2009 C350 2.5 yrs before the contract ended. I thought a refund would be issued for an adjustment of the interest charged. I was sadly mistaken. MEB issues NO special deals and charges you all the interest due for the entire loan during the 1st yr of payments. Car rides like a log wagon and when you take it in for maintenance, you are pressured to accept their service plan. I asked my girlfriend to take it in for an oil change and she returned home with a bill for $1150.00. I will never buy another Mercedes.

Dec. 2014 I purchased a new 2015 Mercedes 4matic C class. 2 months later I noticed the engine sounded loud and popping sound near the wheel area when turning. Took it in to dealer who said the engine sound was normal and couldnt hear any noise in the wheel area. 4 months following I took it back for the same thing but to a different dealership who heard the noise. 3 weeks later my new car has had engine mounts replaced because they thought that was the problem and is now having suspension shafts replaced cause they think that may be the problem. Thank God its under warranty, but I have lost confidence in Mercedes. My car is still at the dealer. I will not buy another Mercedes.

I have a C350 2009 that has a transmission double shifting problem from 11K miles. When car is cold, once you pass from park to drive with the brakes applied, you get two hits to get in driving mode. The first one is the common sensation of getting in drive; the second one is like somebody is hitting your rear bumper. After two years driving the car to Mercedes Benz of Pembroke Pines where they tried all possible solutions directed by MB USA, which include repairing transmission, changing computer programs, replacing a transmission, placing a new parts from Germany and more that can be seen in my car maintenance history, all of this represents two years of stress and loss of my time. Today, I was surprised that MB USA got the conclusion based on one of their specialists that the issue in my car is common for all other cars same model parked at the dealer. Is this not amazing? All the money and time spent to fix my complaint got the great and funny conclusion that this is part of the car design? It is offensive. It is frustrating that we, the customers, look for a good and guaranteed car that make our driving and lives easy without problems and results that now I cannot believe in Mercedes Benz as my dream car because MB is designing and building cars that have issues hidden, not described in their owner manual or at least notified to customers. What is happening with one of the best car brands in the world? For sure Ill not purchase any other Mercedes Benz in my life and will not recommend anybody believing on brands. All are the same! If somebody has a suggestion on how I may elevate my frustration and solve this situation is more than welcome to contact me.

I purchased this car in Bogota, Colombia. I had to get my second servicing. I called in advance and they did not have availability for two weeks. Meanwhile, my check engine light comes on. When the servicing date finally arrived I am told that the camshafts are messed up and they cant do anything until they hear instructions from the main headquarters. When they received instructions, the instructions were to dismantle and document and nothing else. 10 days later, the car is still sitting in their garage. They dont even offer a loaner car or an actual date of completion. I cant get ahold of anyone in Bogota. When I call MB America, they also cannot help. Have been trying to get in touch with Germany no luck as well. It seems like Mercedes-Benz does not care about customer service and or its clients.

Hi there. Whoever is reading this is my experience. I fought with my cousin for many years, Who is better Benz or Audi? I could not take it from him saying Audi is better. But now after owning many of Mercedes I realized he was right. I have a Mercedes Metris that I bought last year for $40,000 for my company. Used it for year and putting 30k on it. Worth now $18,000. Seriously. Tires are worn already pieces inside a car. They start falling apart. Looks more like Kia or any other cheap car. Whats happening Mercedes? You cant afford competition anymore. Then stop producing this cars. We will buy 30-years-old ones. They run better and have great value. I also own 2010 ML appraised $12,300 only 70,000 miles... I am moving to any other car but you Mercedes. Bye.

My 2015 ML350 Model, had 82,000 miles, then the catalytic converter need a replacement. Why? No solution from the manufacturer. The new replacement was very costly. I need help. Maybe a recall is needed.

Purchased a 2010 E550 Mercedes in August 2018. I have been having issues with an odor inside of the car and the air suspension going out when the car is sitting. Mercedes told me to contact the dealership for a diagnosis, which is $195. And to ask them to help me cover the costs. If the dealership does not - to contact Mercedes back. The car only has 85,000 miles on it.

I purchased my C280 with 7 miles on it. It was the car of my dreams and my very first new car. To make a long story short, five years after purchase and a lot of money invested in maintenance and repairs and no warranty, Ive been told that I need to replace the camshaft plugs, sensor, adjuster, balance shaft, engine mounts, transmission mounts, timing chain and seals. Not to mention, both door handles broke off a few months ago (and to think I blamed my children). Whats worse, the mechanic added that those problems are common problem in C class vehicles from years 2006 to beginning 2008. Basically, the Mercedes Benz company is aware that this problem occurs in their vehicles due to a plastic camshaft that was previously used. Why wasnt I told this while I was still under warranty? Why werent the parts ever recalled? I am so hurt because I cant afford the $5,500 repair on my dream car! The quality I always thought accompanied the luxury of Mercedes Benz is a joke and I cant begin to express my disappointment.

I purchased a brand new Mercedes Benz E350 4MATIC Sport from Fort Washington Mercedes in PA. My son and I took delivery of the car and as we were going home we heard a loud burst and the tire pressure monitor indicated malfunctioning rear right tire. The rear tire blew out at 40 miles odometer reading. The part that worried me the most was I lost control of the vehicle when it happened and was on the verge of hitting a car on the right lane. The emergency service in the car did not work. I had to call my insurance company for roadside assistance. It took them more than an hour to come and replace with a spare tire. There are numerous reports about E350 tire blowouts but I did not take them seriously and purchased E350 but I do not feel safe with this vehicle anymore. Im under constant worry of tire blowout and accident. I paid lot of money for this car and also purchased stress and fear. Note that tire blowout at high speed can cause serious accident and you never know when the blowout would occur. Im not sure what options I have but Im going to talk to the dealer. This car can put you in harms way. I realize now how serious the tire blowout problem is. Please be careful if you intend to buy this car.

I called roadside assistance to help with a flat tire on Saturday. They responded in just under 1-1/2 hours and changed the tire. Dumped the flat one in the trunk on top of clothes and left trunk a mess. Second tire damaged but not flat. If flatbed needed, they now charge you if you are out of warranty - no more lifetime support. Parts had to get back to me if they could replace tires so went elsewhere.

The front seat warmer burned my wife, and made a big hole in the drivers side seat, which cost us approximately $1,500 to fix. The make and model of the vehicle is a 2007 Mercedes ML 350.

Towards the end of May 2013, I went to Mercedes Benz in Durban Old Fort Road. I wanted to book my car (2003 - S320 CDI) for minor repair and service. The service adviser Zain ** spoke to me and explained that the workshop is busy and that I should return on the 5th of June 2013. I explained to him that receptionist (the lady that does the booking) said that there was space for my vehicle. Zain insisted that I return on the 5th of June and so I obliged. On the 31st May 2013 I took my car for steam cleaning and body wash.On the 5th of June 2013, I returned to Mercedes Benz Durban to have my car repaired and serviced. I was attended to again by Zain. I explained to him that I was unhappy with the way my car was idling; it was idling rougher and louder than normal. There was also a small rattling noise in the engine compartment when listened to with a technical ear; I myself am a diesel technician by profession though I am retired. I told him about the car having a lack of power on takeoff points and smoking when going up hills. I also mentioned that he should attend to the fault that they had diagnosed in August 3-8 2012. Zain, the service adviser, started the car and tried to listen to the noises I had complained about. He said he did not hear any noise, and asked me where am I hearing the noise. I said that the noise he is hearing is exactly what I am complaining about. He insisted that there was no abnormality. At this point I had to tell him that this is my car and it is an S Class. It does not sound like this normally. He then wrote on the job card, Rattling noise in the engine, in a way that showed that he was not taking my complaint seriously. I then told him that the noise is not inside the engine but in the the engine compartment. He then asked me to relax, the technician will diagnose the fault; I must just sign the job card. I signed the job card and left in hope that all the issues that I had raised would be dealt with.A week later I received a call from Zain. He told me that they had diagnosed the problem that was giving me concern. He said that the EGR Valve needed to be replaced and that it is the cause of the idling abnormality I had noticed and it also causes lack of power on takeoff points and smoking when going up hills. I was happy with the response he had given me and asked him if my insurance would be able to replace that for me. He told me that he had already spoken to my insurance company and they said that they only repair the engine not anything outside the engine. I told him that it was fine, he should go ahead and have my car fixed at my expense.Two weeks later I received a call from Zain. This time he called to tell me that my cars engine had packed up while parked at the car park after the EGR Valve had been replaced and the car was left and ready for collection. They said I should come and have a look at it. When I got there, the car was on the ramp, the sump was off and smashed and one bearing cap was left on the floor. Rian, the Group Leader, accused me of having the car fixed before it came to Mercedes Benz in Durban because it was very clean underneath the car and he also suspected that it had been in an accident. I told him that I had never been in an accident and my car has never been fixed since the last time I had brought it in August 2012. I told him that my car was clean because it was steam cleaned on the 31st on May, Just before it came to them. I asked him why the sump was open; he said the assessor asked him to have it opened. He further told me that they have found 3 main bearing caps loose in the engine. I asked him if the checking of loose bearings was also an instruction from the assessor. He didnt respond to that question. He only said that the person who was working on the engine forgot to torque it properly. I asked him how was it possible for my car to travel 95,000 km with loose bearing bolts? He then said he wanted proof that my car was steam cleaned underneath. I then went to the service manager, Gerald, and told him that I dont understand how it is possible for the car to smash its engine while parked in the car park with the key not in the ignition. For me with my technical background, it sounded impossible. I also mentioned to him that Rian had made very serious accusations and that those accusations can lead to very serious consequences. I asked him to please do a full internal investigation in order to find out what really happened to my car.A few days later, I received a call from a person who told me that he is the service foreman. He said that the Dealer principal was not prepared to take full responsibility for my car though it was damaged in his premises and he didnt give any reason as to why that was so. He also said that if I want to discuss anything regarding my car I should speak to Zain, the service adviser. He then hung up the phone. This was very stressful for me and I thought that maybe they wanted to see proof that my car was indeed steam cleaned underneath. So I went to the car wash where my car was steam cleaned and they gave me a copy of the receipt. I took this receipt to Zain, the service adviser, and he took it and told me that he would pass it on to management. Seeing that everything had come to a standstill at Mercedes and management was now unwilling to help uncover the truth about my car I remembered that Rain had told me that my cars EGR Valve was replaced by an elderly black man. If I am not mistaken his name is Enock. I found out from other workers that, that man is unqualified, was not supposed to have worked on my car. I confronted management about this and requested a full report from every person who was involved with my car while in their premises before it was reported damaged. I also requested a report from the person who physically removed and replaced the EGR Valve. I never received a response regarding those requests.I heard that Enock, the mechanic who removed and replace the EGR Valve in my car, was taken in for cross examination by management but none of the findings of this were shared with me. I also heard that the workers were threatened that if they shared any information with me that they would be fired. So whenever I go to Mercedes Benz, everybody who is an employee at the workshop avoids me even though I am a customer there. I have phoned the service manager on numerous occasions and I have left messages for him but he did not respond to any of those calls. I then wrote a letter to him. In this letter I expressed that I have been trying to get a hold of him unsuccessfully for the whole week. I have since written three letters to them and have only received a letter from their lawyers as a response to my letters. I have enclosed all my correspondence with Mercedes Benz Durban.I am frustrated with the service that I have received from Mercedes Benz Durban and its management team. It has very little regard for its customers. It is not the first time that I have received terrible service from them. Last year when I sent my car in, in August 3-8 2012, I reported to them that the Mercedes Benz tool kit that is standard in the car as well as the pay as you driver device is now missing from my car and that the insurance company has tracked the device as last being operational in their premises during the period that it was with them. I was told that they do not know what I was talking about and no investigation was conducted even though I gave Zain proof of this from my insurance company (Please contact me for more information regarding this)I would really appreciate it if this matter could be investigated and for this issue regarding my car to be resolved quickly and amicably because I am now without a car and as a result I am very stressed.

I purchased my second Mercedes a 2013 GL450. In the less than year I have owned this, the check engine light has been a three-week issue to fix. Just after I passed the 50K on miles and just over the time of 4 years the check engine light came on again. $150 to diagnose. They required a compression test as the results was a cylinder losing compression. $400 to run compression test. After a few more days I receive a call that the #5 cylinder head is bad and will need replaced. Losing 60% compression, bleed off on idle. The cost for this repair was going to be $15,000.00. My question was what makes this happen to a car with only 53K miles on it? Manufacturer defect or a poor build job? No real answer other than it was going to be expensive due to the parts to replace, labor, machining that would need to be done and about 2 weeks to fix. Shy of an attorney at this point. I said this needs to be taken care of by Mercedes. Is this a common situation? If so then a new class action lawsuit needs to be filed. A few more days and Mercedes said they would split the cost with me. Now we are at $7500 if nothing else is wrong once they get into the engine. Still this should be on them for something this major with a car that has no more miles than this one has. $15K is 1/2 the price of the value of the car almost. Crazy. I have tried to get Mercedes to take care of this one. It should be on them for something this major with a low mileage engine issue. Still fighting trying to get this fixed. Any suggestions? I am open.

We purchased a 2010 GLK 350 with around 70,000 miles on it. It performed well for several years although the headlights do not light far enough down the road. The driver seat MB-Tex upholstery failed in two places very quickly. $1100 repair. At about 100,000 miles the car would not start. The electronic ignition system had to be replaced for $2000. It had Takata airbags so my wife refused to drive it while we waited a year or so for them to be replaced. While waiting, the passenger door lock stopped working so that the door would not open. $1000 repair. About the time the airbags were replaced during the last year two other messages occurred on the dash. Problem with driver seatbelt connection and problem with the passenger seat sensor. $2400 to repair. We are ready to sell it to avoid more repairs.

My wife has a 2008 R-Class Mercedes with the BlueTech diesel engine. The BlueTech engine has been a recurring nightmare. The cars engine warning light continues to come on, which often (though not always) signals some big problems with the car.The service guy at CalStar Motors Mercedes in Glendale, CA just told her today (the 5th day the car has been in the shop this time) that they cannot figure out what is the cause of the problem. They have (again) replaced the engine sensor, but said, We can give you no assurance that the problem wont occur again, given that we don’t know what is wrong. We have also taken the car to Rusnak Mercedes Benz in Pasadena and Downtown LA Motors Mercedes Benz. I think I will find a lemon lawyer. Do you have any suggestions? Please email me at **@gmail.com.

The car is good but it doesnt have satellite radio...I had NO idea this feature wasnt there when I bought the car and it wasnt until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

What I love about the new Mercedes S-Class 2018 is the control it gives you. I feel when Im driving that I can never turn into a bad direction. I love the feel and features of the car overall. I love how it drives on the road and can be made to be one the better models of the year. I like all of the cool technology features that the car has. I always like to get the newest car with newest features and this car was a perfect fit. It can drive fast and has a lot of new modern technology features like the camera and sound system. Its awesome and can be made it better than a lot of other cars. There are no other cars out there like this one. I love how its better than the last.

GLC 300 SUV - This was my first Mercedes and it has turned out to be a huge disappointment. The brakes squeak so loud that you can hear me backing out of the driveway for blocks. The dealership tells me that they are working on a fix. But, I have had the car one full year and no fix. This is completely unacceptable, and I paid over $50K for the vehicle. Do not buy. Buy an Acura or Lexus instead.

Spent over $50,000.00 on this SUV (2017 Mercedes GLC300), for the last year I have been trying to get Customer Service to help me with the Send2Benz feature in the Mercedes Me app. After spending countless hours on the phone with them, a representative told me the particular unit installed in my vehicle isnt compatible with Send2Benz, apparently they used 2 different brands of Navigation in the GLCs and the one in my SUV isnt compatible. I have complain to the Concierge and she didnt seem to care, told me there was nothing she could do and I just have to manually type in the address. I also emailed and called the General Manager Edoardo ** and he will not return my messages. I think they need to replace my unit with one that works correctly.

I have a 1999 SL500. Car will not start. Dealer says key is failing and it needs a new key. Mercedes no longer makes this key. Car is inoperable. I’m waiting to see if Mercedes does anything. The customer care line offered me a 1,000 credit towards a pre-owned or new Mercedes for 2 years. What am I going to do with that? I have a car that does not run and cannot be repaired due to their negligence.

Do not buy Certified Pre-owned Mercedes Benz. They do not have the same warranty as a new car. Although we paid 60K for our GL 350 including extending warranty, and performed all the expensive services at the Mercedes Benz dealership after 2 years the car was diagnosed with heavy sludge on engine and needed an “engine replacement” which was originally denied by Mercedes Benz US indicating that a new engine will not be covered under the warranty because the Vehicle Mastery Inquiry (VMI) did not show any services prior the date we purchased the car. It was shocking for us to realize that the Mercedes Benz dealership in Miami sold us a CPO Mercedes-Benz with no history of service. The engine was finally replaced but only lasted ONE DAY. Apparently the engine came with issues and a SECOND engine was approved and reordered. All this time they were referring as “NEW PART” or “NEW ENGINE”. I called US Corporate to find out what kind of the engine they were putting in the car because it was hard to believe that a new part has passed all inspections and quality controls but failed after installation. Then, the representative told me that both engines approved to be installed were REFURBISHED or USED engines. Our car was in the dealership for a total of 86 days while waiting for approval to be repaired. I lost confidence on the safety of this car, as it was no longer a reliable source of transportation for my daughter. We ended up trading the GL 350 for a new Chevrolet Tahoe.

I have very bad experience with Mercedes Benz. I have two recalls. I have battery problem. It cost me $2,300. My car is 200K but the quality is rubbish. After recall, I have to walk to the North service centre from train station because they dont answer to my telephone call for pick up. When I check the rate of Mercedes Benz, it is 27th which is bottom. The past glorious time is gone. It is absolutely rubbish. Anyone buy Mercedes Bend I call he or she is HOKU, which means foolish people.

My car currently has ~40k miles. When I was at 37k, my check engine light came on. I took my car in and was told that it has a problem with the transmission and it would be about $4500 to fix. The check engine light continued to come on and the next verdict was a problem with the engine. Another $1500. I have been driving a MBZ since 1986 and am a very loyal customer. That said, I doubt I will ever again buy a MBZ. I am trying to get MBZ USA to do something about it but cannot connect with customer service. I was told that the transmission problem is common on the 2006 E350 and that MBZ knows about this problem. If so, they need to address it. I should not need over $5000 worth of work on a $60k car with less than 40,000 miles.

As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. Prepaid for 2 services at the beginning of the lease just to find out that they expire 2 years after and not by the end of the lease how they made me think. Was only less than a month after my expiration that I took car for service B and now on top of my already paid $500 I must pay again. This is beyond dishonest and most terrible customer treatment Ive ever encountered. Called the office and spoke to Juan who was only able to get a partial credit for the service I now have to pay for the second time. How would you like paying for service twice? Also, on the phone with Mercedes customer service I was blackmailed by Juan (phone number: **) not to write my honest review about this situation or they would take away even the partial credit they just gave me that only partially covers my second charge for the same service I already paid for when I signed up for the lease! It was so unprofessional and disgusting to be blackmailed to stay away from writing this honest review that made me even more compelled to do so because I want to warn all future unsuspected new customers of how they will be treated as well. I will not be buying my future vehicles from them and so is my family. I only want to give my business to places that truly appreciate their customers and with lots of great competitors out there it will be easy to do. You dont want to be tricked, lied to, especially as a first time customer into something that will screw you later and they wont even care about it. Everyone should know before becoming a customer of theirs that they treat their customers in the worst possible manner without any care and with great amount of unprofessionalism by blackmailing them to speak the truth. Did not expect this coming from this car maker of this magnitude but be warned and stay away.

I was driving down the street winds high lately and I heard a noise my Grand SSD on say thats your car so I ssd slowed down to about 20. I was right by my house. When I got home the Spoiler had flown off. Car only had 36000 miles. Who would think a Mercedes product would fall apart? Then when I reported it they told me they dont stand behind cars that are bought at independent dealers. A 20,000 car bought from a import dealer. SMDH. Beware. They have a history of spoiler detaching but they on did recall on the new ones.

Purchased a new 2015 GLA250 4matic. Had nothing but problems with the car. Last Saturday it was not drivable at all anymore (so much for a almost new car). Roadside assistance from Mercedes made me wait 4 hours after they decided not to show up at all. Me, my friends called them several times. We got hanged up, put on hold for a total of 75 minutes. Had to go back on Sunday so they finally could tow it. Called customer service and they did not care at all. Too bad. My last Mercedes and also as a shareholder I am disgusted by their behavior.Updated on 11/07/2016: My now 2 year old GLA has to go to the dealership for the 5 time for repairs. The car is an absolute nightmare. The quality of MB has gone down badly and they are truly not worth the price. For 40000 I could have gotten a super equipped x1. I have to say again: after my lease is over I never go back to MB.

I went to get my car serviced and requested if they would make sure they would wash and clean my car; specifically, vacuum the car trunk. The service fellow assured me that they do it for all cars that they service and it would be done. Well it wasn’t. I expected they would wipe the seats, clean the glass but all they did was a shabby vacuum job and washed the car mats. When I called and complained to Gordon, all he said was sorry they were supposed to vacuum the trunk but I guess they didn’t. He went further to say that they usually don’t clean glass or wipe the interiors at all. But he would mention it to the manager.It was such a cold response from the service provider at Mercedes Benz. He could have said, “Well, whenever you can come by, we will clean your car,” but he offered nothing. Useless cheap service. When you purchase a high-end car, I believe the service and customer care after are very important. It is such a turn off, that I wouldn’t buy another Benz because of the lousy, “give a damn about the customer” attitude.

I lease a GLC 300 and after about one month my wife accidentally hit the mirror in a beam. Only the mirror connector broke, everything else is working normally, like the blind spot assist. Event the mirror glass is intact. I took it to the Mercedes-Benz of Stevens Creek (San Jose, CA). They told me and my insurance company that the expected repair time was 5 DAYS. I leave my car there and after 5 days I call to see if my car was ready. Then, they told me that the part is not available in the entire USA and would have to be imported from Germany, the new repair estimate is now 5 to 7 business days. In the meantime, Im still driving the rental car, and GEICO was nice enough to give me extra days with the car.After about 10 days that my car is in the shop I call again to see if my car is ready. And they told me Mercedes will not ship the part until June 1st, the current date was May 4th (almost a month waiting time). Then I started to asking questions like: Can you try to put the mirror back in my car? Answer: no, not possible. Can I have a loaner while I dont have my car back? Answer: no, loaner is only for regular maintenance. I called Mercedes-Benz Customer Service and after trying for a long time to get some help, they offered me a 45 dollars per-day refund with the rental car. In the meantime Im still liable for the lease payments.Around May 22, I call to see if there is any update, and in fact I had an update. The part will now only leave Germany in the first week of July. That day itself I went to Mercedes-Benz of Stevens Creek and got my car back. I drove all the way to Mercedes-Benz of Oakland and they were nice enough to give me a loaner (not nearly as good as the car I leased). I still dont have my car back and Im still paying the lease. This is my first time owning a Mercedes, and, as you can tell, my experience is terrible. So, of course, I dont recommend it. Their customer service is terrible, they dont do anything to alleviate your frustrations.

The brake sensor light came on in my Mercedes 350 ML. I stopped driving the car and took it in for service. When quoted a price, they said that not only do I need my brakes changed, but I need the rotors changed as well. I asked then what was the purpose of the brake sensor light if by the time it went on, the brakes were so worn that it affected the rotors. The response was that I should have brought the car in for service earlier. I have had numerous problems with this car. The door for the gas tank fell off. The service agent accused me of breaking it off. Why I would do something like this, I am not sure. The rear seat belts continually get stuck, endangering the safety of my children. The console between the two front seat squeaks. The rear view mirror is loose. All minor problems, but something you do not anticipate in a car of this type.

It has been a very reliable auto. I have always like this model. Its a sedan and I love sedans. I bought it used at a good price. It drives very smooth and has good gas mileage. It is roomy too. The controls are easy to use as well. I like the color and the low maintenance needed for the car. Very dependable, great for road trips. A friend hit a deer. The damage was severe and it kept on running. The only downfall to this car is the cost of parts and maintenance. The repair always recommend only using Mercedes parts from the manufacturer and there is a great difference in cost compared to some of other vehicles. Finding used parts is hard and cost more. Even the oil change cost more than other vehicles.

I want to purchase a duplicate of my C280 1999 Mercedes Benz key, which I lost. In Bolivia, the Mercedes representative, Ovando **, says they cannot sell me the key duplicate and give me the full service, because I bought my car to the previous representative. They can only take care of the cars they sold. I bought my car from the official representative in year 2000. I kindly request your help, so that I can purchase the car key. Since I lost the car key of my Mercedes Benz, I want to find a way to solve the problem and get a duplicate. I have three children, and I am having too many problems, since I do not have transportation. Please reply ASAP.

Low profile, flatless tires on the S550 4Matic - My car is leased through my company. I have the car about 17 months. I still have another year and a half on my lease. During this time I have had to have a total of 11 tires replaced and now my car is in for a flat tire once again. The leasing company actually reimbursed me once month lease payment because my car was in the shop for almost 8 weeks. I have had it with this car!!! Im a CEO and need a car that is reliable. I asked to get out of the lease and they stated some preposterous number to pay to get out of it. Im wondering if others with this type of tire are experiencing the same frustration as I am. Im actually afraid to drive my car anywhere for fear I may go into a pothole. I also do not feel safe in it for fear that I may have a blowout. Any suggestions?? My next step is to get an attorney to get me out of this. Until the flatless tires are perfected, Im going to look into an SUV that has substantial tires on it.

The Mercedes CLS 550 is one of the best rides on the road today. Performance is unsurpassed, along with style and fit & finish. Mercedes the finest production vehicle on the market today. Innovative.

I visited the Dealership in Tampa Bay, Florida Mercedes Benz of Tampa Bay to get a diagnostic service since the car was signaling a malfunctioning alternator. I had to pay the diagnostics fee even though I still left without them telling if the alternator was the matter or not because the sales agents asked for me to buy a set of batteries for them to be able to check if the alternator was malfunctioning. The dealer fee was 149 dollars and they gave me a discount so I had to pay for approximately 120 dollars anyways. I find it very hard to believe that a dealership cannot check on the alternator by using one of their batteries if mine were not good enough for the job, which actually I have not had any issues with. I was very displeased with this treatment. I will not recommend this dealer to anyone.

Bought a new 2014 Cla 250. We have 32000 mile. The run flat tires blow out at any time and theres no spare, you have to tow it. We have gone through the original plus three more tire repair. A rim cannot handle any potholes and going through my second overprice windshield to get a alignment. You have take it back to the dealership. About ready to get rid of it.

Updated on 11/01/2021: Between the emails and postal mail with no regard so say “stop messaging me.” I tried their live chat. I asked to be removed from their mailing list(s) and mind you the service dept. In short Suzie with live chat would tell me the sales team would be in touch. When I would type a response say I am not interested in being in touch with the sales team! She would retype the same and of I disagreed Suzie would end the chat. After serveral attempts finally she said she would relay my request. Ok finally right? Nope. An email from the sales dept. Why do companies offer customer support when all you do by reaching out is the “shut up and accept what we say and do.”Updated on 10/16/2021: I returned a call from Fletcher Jones from California. They were concerned about the review I wrote on this site. The details, facts and SAFETY CONCERN were once again ignored. This conversation when I spoke I was cut off, when I raised my voice I was threatened the call would end. I was to shut up and listen. Then the 2 yrs, not 1 yr I apologized to her and attempted, case in point, rear brakes never went out. Cut off! I attempted to explain how 2 yrs ago I was to accept what had happened by Fletcher Jones, the only reason I brought back up why was the rear brakes never gave out. But I was cut off. My advice: Do not question Fletcher Jones or Mercedes Benz. If you are not willing to accept their shut up and take it. My intelligence belittled, I was blamed, I have been blacklisted. Trust me, its not worth it.Original Review: I took my car to be serviced to Fletcher Jones Mercedes Las Vegas. It’s a 1000 miles round trip. The service advisor called me and told me my front brakes and rotors were so bad. If I did not authorize the work to be done the only way my car would leave there would be on a trailer. And rear brakes were all most gone. I was taken by surprise, shocked! A short time before making the trip FIRESTONE had inspected my car (I buy my tires from them) and they said down the road front brakes and and rotors would need changed out. But no service light on dash no squeaking or pulsating while braking, But being taken by surprise I authorized the work to be done.When I arrived back from Las Vegas I took my car to FIRESTONE. I informed them of my experience at the Mercedes service. They asked when did the brake light come on the dash. I said it never did. They asked about any squeaking, pulsating. I replied that did not occur. They inspected the rear brakes and said the rear brakes are fine. I contacted Fletcher Jones and they refused to do anything. I was upset to be cheated but I let it go.Well over a year later now! My rear brakes are still fine. So I wanted justice for being lied to and cheated out of $1400 (apx). I contacted Fletcher Jones and they offered nothing except they wanted my business back. Whatever right? So I had a garage where I live who supposedly services Mercedes to just change the oil. Well that was a joke. It took over an hour for them to find Mercedes do not take normal oil. Anyways got the oil changed. I called Fletcher Jones and said ok you can check to see if they changed the oil correctly. She agreed. But would not offer to do it for free. I later declined. I just can’t go back where I was cheated and lied to.So I reached out to Mercedes I explained in detail what happened. Debbie from Mercedes responded that Mercedes technicians know what they are doing. And basically that’s that. She obviously did not read the message but I responded about his I was obviously cheated by fact and detail representing my case. Not a response. Being ignored I wrote a few more messages only to be yet ignored. I go to write a review on the official Mercedes Benz site and they rejected my review so on the same official Mercedes Benz site I went to like a live chat and the Mercedes Benz on the official site. Told me that I was not on the official site I sent her screenshots and reminded her that we are messaging on the official Mercedes Benz site. She refused to say anything except call customer service. So attempting that and reaching out to Debbie w/ Mercedes Benz I am not able to talk to anyone or receive any messages.I called fletcher Jones and the voice mail box of the manager is full. I called the service dept and after a a long duration of the phone ringing finally I received the voicemail of the service advisor who cheated me out of my time and money. I hung up like she’s really going to help. In short I have been blacklisted from Mercedes Benz as well as Fletcher Jones Mercedes Benz for not accepting their policy and cheating me.

Mercedes Benz s63 - This car going bad. The intake manifold at 40000 miles is a back order for 2 years they dont make anymore. And Mercedes-Benz dealers do not accept the car in a trade in. DO NOT RECOMMEND THIS CAR.

Our 2015 S63 Coupe has leather that is peeling back and shrinking on the dash. Granted this is partially my fault because we leave our black car in the South Florida sun for long periods of time, but a car that cost us $194k plus taxes should hold up a little better in the heat. Even though the car is still under warranty, Mercedes Benz USA will not cover the dash. Needless to say we will not be purchasing another Mercedes in the near future.

2009 SL550 37K miles. Close to $10K replacing pumps and parts for hydraulic suspension system within last 25 months. Known to have high rate of failure with MB. 2 weeks ago: Total brake failure at intersection. No warning, car hanging out on 40mph road. Alarms, car engine running but with no control. Could not depress brakes per message on dash hard enough to engage gears. Jumped on them and after several near miss t-bones was able to reverse but not stop reverse due to brake failure. Mercedes Benz SBC design flaw and I was lucky. Someone may not be so lucky someday. Will never drive that car or any other MB again. This is another dangerous and documented flaw. MB did not nothing but replace that part. I think I was supposed to be happy. Asked them for fair market value buy back for my car. I was given all the reasons I had no recourse from. They dont take where the car ended up with the brake failure into consideration to expired lemon law period. Better customer service for our Tahoe. More than disappointed.

Cricks/Mercedes-Benz Sunshine Coast and my first van Lemon story had a massive impact on me and my business. When I purchased a brand new Mercedes Sprinter van I was immediately faced with continuous faults, breakdowns and issues with the engine and the mechanical working of the vehicle. After months of Cricks mechanics working on my vehicle and replacing parts constantly due to many different mechanical issues, Mercedes (Melbourne) representatives decided to inspect my vehicle whilst another harmonic balancer was being installed (this was the 5th one replaced!). This vehicle directly impacted on the success of my business and cause massive grief for me during this period as I purchased the vehicle believing what I was told by the sales staff ie; a very reliable vehicle for my mobile business.My experience during this time was that I was advised that my van would be repaired ‘as good as new’ by close of business that day (2012). I was then contacted approximately 5 minutes before close of business that it was not ready and they needed to order another harmonic balancer. This was the fifth one replaced and would be another 4 days?! This van had been towed 10 times during the first 8,000 kms. I have so many stories about my customers having to push this van out of their premises. I was continually forced to wait for tow trucks, wasting hours/days of business time. This van spent more time in Cricks workshop than on the road. This van had so many issues and gave me so much hell, as well as impacting on me, my health, my family and most of all my business. My business is a mobile business and I was definitely not mobile due to this van.One particular incident that I will never forget, was when the van just stopped, ‘turned off’ in the middle of the D’Aguilar Highway and a truck almost hit me at highway speed, missing me by cm‘s - an extremely frightening event! When I finally was able to negotiate a new agreement for the lemon that I bought, I thought this was the beginning of a new start for me - not knowing my nightmare had just begun all over again. I thought my new van was perfect, faultless and not thinking that Garry Cricks would let me down again.I believe that they have not serviced my vehicle correctly, not repaired faults, and treated me extremely poorly and deliberately told me false information. MB Sprinter Van is the worst vehicle I have ever bought! Had it 5 months and has been towed 10 times in first 8000km. And this was my fifth harmonic balancer to be replaced. I am on my 2nd Lemon. Most unreliable van ever! - we are forced to make repayments on a vehicle that sits in the workshop being repaired constantly. Garry Crick Maroochydore the Dealership that sold us the van do not reply to our complaints, cannot give us any help or assistance and lie. The dealer was just as bad as the car. That‘s another story I want to forget. When buying a new Van record everything they say. It will help you later.When I started to talk about the problems, I found many others that were as bad or worse than mine. I thought paying the extra money would get me a quality vehicle. Not worth the extra money and certainly not the quality that the name live up. This is unacceptable and a result of the deliberate engineering of products so they only last for the warranty period. This is deliberate exploitation and blatant theft. We are sick of it. We bought a new Mercedes Sprinter so we wouldnt have these problems.Let‘s take this to court. We need as many people to come forward as possible. If you are one of many please message me: **. I am interested in collecting owner information of those individuals or companies who have had major expenses & Faults in maintaining Mercedes Benz Sprinters and cars, who would be interested in being included in a class action lawsuit again Mercedes Australia.

BEWARE TO ANYONE THINKING ABOUT GETTING A MERCEDES GLE! On November 30, 2016, I leased a Mercedes GLE from Keyes Mercedes in Van Nuys, California. Only a month later, the coolant light came on. We fixed the issue. And then about two months later, two other error signs kept lighting up: (1) Inoperative, See Operators Manual and (2) Active Brake Assist, Functions Limited, See Operators Manual. I was very concerned because the accelerator felt odd when the error signs came on, and the car did not feel safe to drive. We brought the car in for service. The service department addressed the issue, and I received my car back. Since then, the error lights have come on again and again. At this point, my car has gone in FOUR TIMES to the service department to address these error signs that keep coming on! I soon will reach ONE MONTH of being in a loaner car.Keyes Mercedes Service Department has been great in trying to repair the car, but the car is a lemon and it doesnt look like it can be fixed. Mercedes headquarters has been absolutely terrible. Back in March, I reached out to Mercedes headquarters at 800 367 6372, and spoke to an Executive Referral Manager by the name of Kyla. She would not provide her last name. All she would say is it would take 4-6 weeks to determine what can be done, if anything. She would not escalate the situation further, and she would not put me in touch with the regional manager. When I tried to reach out to her when I kept having to bring the car back in for service, she did not respond. When I finally heard back, Kyla said there is nothing that could be done and, shortly afterwards, she relayed that she is changing roles.After several attempts to find a new contact at Mercedes headquarters, I received a call from someone named Brian today. He, too, would not provide his last name. All he could say is it would take another 4-6 weeks to determine what can be done, if anything! THIS IS LUDICROUS! Weve had the car for only 5 1/2 months. It is completely unreasonable for us to have experienced this many error signs. In fact, we should not have experienced any during this short time. What is more unreasonable is Mercedes headquarters will not do a thing about it. Ive never encountered such terrible customer service! I have a feeling that Ill be stuck in a loaner car for many months to come at this rate! It looks like MERCEDES GAVE ME A LEMON!

We bought a 2020 GLE 450 over a month ago. The dealership experience from the beginning has been nothing short of a nightmare. The salesman was pushy and rushed us to make a decision based on other customers arriving in one hour to buy the vehicle out from under us. Once we decided to buy the vehicle the Mercedes Concierge was unavailable to ensure all features were operational prior to our taking possession. The salesman muddled his way through the features. When we left the AI was not fully functional but we were assured that “it just needed to finish loading”. Well, that couldn’t have been further from the truth!The vehicle has been in the shop at a different (much better) Mercedes service department for over three weeks now. We finally found out that we need a whole new command unit that has to ship directly from Germany! We’ve been told it may be another month or more until we get our vehicle fixed. The service department told us that it appears that the Walnut Creek dealership KNEW the AI was not functioning when we bought it because it had been reset 4 days prior to our purchase!!The other issue has to do with our trade-in. The Walnut Creek dealership mailed the pay off for our trade in to the wrong place! The check has been lost for three weeks and each time I inquire I get a different story about what happened and where the check went. This seems borderline criminal! We have contacted Corporate on two separate occasions with no resolve and at this point the only help or communications we are receiving is from the current service department.

If I could give no stars - I would. I bought a used SLK (2 years old) with the usual approved mercedes talk that went with it and at the check list showing what work had been carried out before I took delivery. The salesman told me that it was one owner. Turned out to be two when the log book arrived. Mercedes are washing their hands of this lie as the sales man has now left, although I did tackle him before he left and he was looking into it.The tyres were delivered with the check list showing 6mm. 5 months and a puncture later they were 2mm. Again Mercedes have no interest as the tyres are still legal and are not taking any responsibility for my tyres evaporating. I have done 1000 miles in this time. No way on earth have they used 4mm tread, but Mercedes wont budge. They are legal and thats it. I had a wheel taken off and it had to be hit with a hammer to move it. The mechanic recommended I had them greased during my next service, but on the check list it is showing that they had been removed and greased.The car now sticks in a low gear when travelling in slow traffic. Its been back to Mercedes twice. They havent found a fault and apparently no fault is showing on the computer but they have done 200 miles in my car to check it and the last time was delivered back to me covered in mud. I am 4 miles away from the service centre. They have offered to pay for me to have it cleaned (take to a car wash effectively). This is the worst service I have had from anyone anywhere. Mercedes customer service are just weird with their random phone calls that last about an hour but resolve nothing. They dont care about their customers and that it pretty much it. Ive told them that what they need to say is Im very sorry that you are unhappy and we will make sure that your queries are responded to and explained. Rather than their very defensive attitude of the car is legal, the salesman has left - what happened to the customer is king. I will never buy another car from them. Id rather take a bus.

I had problem with rear camera on model S550 year 2016 from the beginning. Took it multiple times to Benz dealership and they failed to fix it. Finally I stop the lease payments and took the car back to the dealership, after several weeks the dealership called me and said Benz decided to ground the vehicle and return it to their inventory. I got my tags and returned them to MVA, now Benz is denying the facts and is asking me to continue to pay the lease until the vehicle is fixed and they admitted that they have no fix for it. Their service and customer support is so bad, I hope government look into their unfair practices. Any suggestions will be helpful. They are awful and ignorant.

Bought a 2007 GL 450, certified pre-owned, and started having problems before 60,000 miles. Cam magnets, alternator, suspension, air compressor, DVD player, battery all failed. I have already spent thousands of dollars on repair. Very disappointed.

Bought a 2013 Mercedes E350 for my wife as a surprise. She is out of the country at the moment, car has been parked and waiting for her. I start it once a week so the motor runs. Get in last week, command center is peeling. Take it to the dealer they try to say there is a fluid on it and it is from an air freshener. Great, but the car does not have an air freshener, nor has it been washed except for when Mercedes-Benz Tampa did the tint. I took it back and has been parked. Only thing I can think of is when they did the window tint something got there, but my personal opinion is that it is just falling apart. Especially after I read reviews about you cant wear lotion because the soft touch trim peels, etc. Ask how much to fix it, $5,700 dollars. What a crock.Call Mercedes-Benz USA, they act like they are interested and then do not even call back. After tracking them down (granted the caseworker had a baby and ended up going on maternity leave), they basically just say the dealer is not going to do anything about it and we support them. Thanks for nothing and making me waste a week.

My key will not turn my ignition. I have done some research and it seems that this is something that has happened to many Mercedes Benz automobiles and isnt specific to my model, which is a 1997 C280. I am so disappointed. The motor runs great and I love the car, but this is absolutely ridiculous! I went out one day and the key just wont turn no matter how hard I tried and what I did. I dont even know what the problem is. I dont know if the steering wheel is locked somehow and I just need to somehow get it unlocked or if its jammed or if something isnt lining up inside where the key goes. I dont know.

We purchased a Mercedes E350 in 2012. We already replaced 3 tires. Each one costs us $350. We owned more than 20 different cars in our family for all these years and none had this problem. After some web search, we found out the Low Profile Tire which are used on Mercedes E350, will not survive a deep pothole or a curb touch. That is why they have so-called Tire and Wheel insurance. When we purchased the car (new), the sales person did ask us (casually) whether we want to purchase this insurance. He did not bother to explain the significance of the problem. Now they said since we turned it down, they cannot do anything about it. Also there is no way that one can replace the Low Profile Tires with the Regular Tires. We are stuck with this problem. NJ is known to have many potholes on the streets.

Hi T. of Sacramento, THANK YOU for posting!! It is very interesting to read your input and observations based on your extensive experience with MB. Your example of the 2009 model year differential oil issue is concerning. I am in Canada, own a 2006 E350 4matic wagon, and it is my first MB ever. The car is super in handling, comfort, braking, quietness.... like nothing I have owned before. However, I have just been realizing from the forums and from approaching MB dealers that it can be a harrowing experience for the whole family when trying to get an issue fixed fairly. Is it possible for you to share with us, other caring and concerned MB owners, your ways of best practicing due diligence in maintaining our vehicles and avoiding costly mistakes as well? I have recently replaced both batteries in my car, based on forum advice. I now get a white symbol of a wagon with an upward pointing arrow inside the center of the wagon symbol, and a message that simply says Visit Workshop. Someone mentioned that it has to do with the shocks/suspension, and sent me a link to the Arnott site, which is a fabulous find. Better quality, longer lasting shocks than original MB. I, and I dare say surely other MB owners too, would love to hear from you on the many issues that can crop up in our cars, and the best ways to prevent, prepare and cope with them safely and economically.Strangely, I used to think that MB cars last a lifetime, if well-maintained correctly. Perhaps it still is true, except that it takes a celebritys budget today. Perhaps not, as the cars have all functions controlled via microprocessors, which has historically not been a German forte. Thank you.