2009 SL550 37K miles. Close to $10K replacing pumps and parts for hydraulic suspension system within last 25 months. Known to have high rate of failure with MB. 2 weeks ago: Total brake failure at intersection. No warning, car hanging out on 40mph road. Alarms, car engine running but with no control. Could not depress brakes per message on dash hard enough to engage gears. Jumped on them and after several near miss t-bones was able to reverse but not stop reverse due to brake failure. Mercedes Benz SBC design flaw and I was lucky. Someone may not be so lucky someday. Will never drive that car or any other MB again. This is another dangerous and documented flaw. MB did not nothing but replace that part. I think I was supposed to be happy. Asked them for fair market value buy back for my car. I was given all the reasons I had no recourse from. They dont take where the car ended up with the brake failure into consideration to expired lemon law period. Better customer service for our Tahoe. More than disappointed.

****BUYER BEWARE**** I made the serious mistake buying the 2019 mind you, brand new 16 test miles on it, I thought I finally got my dream car in the past. I did read and hear about buyers of MB who had a lot of complaints (not about the A-220 in all fairness here) but I was doing a lot of wishful-thinking and giving the Benz the benefit of the doubt and a chance; things were going great, it was babied, pampered, driven gingerly, and never rained on at all; well going home one late eve with 580 miles to note, I got a message saying faulty right passenger airbag, service needed... I said WTF?!?! W/ only 580 miles on it?!?! The next day since it was too late, I didnt play the phone game, I took it to the dealership where I bought it. MB of Motorworld in Wilkes-Barre, PA. Well the dumb-act kicked in when I went to the service counter, they did assist me, and tried ordering the part after the techs ran the scan code, telling me, We will have this here tomorrow and Monday at the latest be fixed. (Total BS!) Even though I did believe them; they did issue me a loaner that I drove for nearly 2 weeks Ill get to this here. Here comes Monday. I was told the wrong part was ordered. Someone else told me its on backorder, I said, Dammit. They cant even lie straight! So MB customer service rep Ralph BTW promised me the sun, moon and the stars with compensation, a buy-back option, or trade assist to start over with a different a 220===talk is cheap, empty promises, and NOTHING in writing, go figure! (Keep in mind were talking about a brand new Benz here, just bought and put 580 miles on it, now in for service.) The best part (not!) I was told the part would take, ready for this....2-4 weeks from Germany!!!! Are you freaking kidding me? I said; my car was by then at the dealer not moved, not reparked. Just left to bake in the 90 temps sun for almost 2 weeks! I drove the loaner more than my own car (not by miles) just in general and this made no sense to me esp being so new I was going through this and NO efforts by MB to help me etc; I was then told by Ralph almost week 3 BTW, MB wouldnt do a trade assist or buy out, mayyyybe compensate me some other way..Woww I said, thanks a lot MB for nothing! However in PA here the lemon law states a vehicle in service longer than 30 days is a lemon. I said, So this happens at 580 miles babied by me, whats in the next 580 miles then?? So I took a small hit, and traded out, I couldnt be happier now since I got the last laugh MB. =) This was the other car I had my eye on in the running, got it after all, never again M Benz. Thanks for nothing, zero trust, ill I was attempting to do, was buy a new car from you.

The battery dies randomly (5 times), repaired three times, each time it was supposedly fixed. The consequences are being stranded and very pissed off.

On June I bought a Mercedes-Benz CLA45 AMG. After about a week of having the car a check engine light was on, took the car to the dealer and after a couple of days the dealer told me the problem was fix and it was only a bad sensor. After another couple of week the check engine light was on again; took the car to the dealer and after about a week of having the car I was informed that the 4 fuel injectors had to be change. Car was good for about 3 weeks. After that once again check engine light went on; took the car to the dealer one more time and this time is was the fuel pump that was replaced. I express to the dealer I was very unhappy with the situation. After going back and forth with the dealer about the situation, they told me I had to open a complaint with Mercedes-Benz USA by calling a 1-800 number. I did that and after and received a call from a MB regional manager that told me they review my complaint and were not able to assist me with my problem and explain me that if I wanted to get something done further I shall get legal counseling because they were very firm on their position. After all this I decided to move the page and get rid of the car. I purchase a BMW, which I had always have for many years and never had a problem with. This whole nightmare cost me 30 thousand dollars.

Mercedes GLE 350 SUV - I experienced sudden acceleration that caused me to shoot out from an auto wash about 75 yards. A small tree stopped me otherwise I would have landed on a busy road. Airbags came out. All engine front totally damaged. I received minor injuries.

This vehicle will run forever if properly maintained. I have 186,000 miles, serviced as per MB, using MB spec fluids and parts. The vehicle gets great gas mileage considering its size and weight. I believe this SUV will exceed 300k miles without any major component failure.

Its a nice car. I like the feature of heated seats and also sunroof. Window looks nice too because if you slide them down front and back both then it looks like a sports car because its not separated. Cars outlook is beautiful. Especially the shape of the car is much nicer than others. I liked everything in the beginning but its not good for everyday car. This might be for 2nd car if you have extra money for the car because its too expensive for maintenance and there is some electric problems after you purchase 3-4years later. I think there is too many accessories inside of the car and also outside as well. Thats why I have some problem sometimes. I like the most of features but then internal parts fell off and light ball fell off in front. This car started to gives me problems pretty soon.

Our 2005 ML350 spontaneously caught fire recently and was completely destroyed. It was recently serviced and our insurance has opened a cause and effect investigation to rule out any service related fire. Thankfully no one was hurt, and no other cars or structures were damaged by the fire. We are stunned and angered. Hopefully they will find out the cause.

This is absolutely the worst car I ever owned. Waited until I retired and treat myself to a Mercedes Benz. Never changed so many light bulbs in my 72 years. The electronic switch in the steering column went. The controls on the steering wheel all peeled off. The car is very shabbily made. Would not recommend any Mercedes Benz.

I bought my C300 back in 2010 from Walters in Riverside, CA with two year extended warranty. I paid $3000 extra. At that time, Vincent, the agent who sold the car to me said that the seat covers were made from genuine leather. But last year the seat panels on driver side and passenger seat in the back were torn apart right where the stitches were. I went to the dealership in Fresno, CA, but they could not help neither the MB headquarter in New Jersey. I rolled back the cover and found it was made from vinyl. The C300 manual says the seat cover is made of genuine leather and the interior trim is made of wood. These are not true. MB is being dishonest and lied to me. I found on the internet that a lot of customers were reporting the same problem. I am still waiting for the defective airbag to be replaced. MB wants people either forget about the safety issue, die naturally or sell their cars.

I am having the same issue with Mercedes Benz Walnut Creek, CA. My check engine light came on within a few days of purchasing the car. The salesman Jimmy ** says that the previous owner told him that when you put gas in the light went off and sent me on my way. I came in twice more with the same complaint only to be sent away again. A short time later the cel stayed on. Eventually I had to get my car registered and have the car smogged. The smog place so the cel on and would do no more work. He suggested that I take the car back to MBWC where I purchased the car. I had an extended warranty that canceled but was told it could still be used. I was given a loaner car for a month but when MB could not get paid with the extended warranty they took the loaner back with no charge. I thought this strange. I called the general manager to discuss with him. After he spoke with his people he told me what his people said but did not have an ear for anything I had to say. My car has been at the MBWC dealership since April and after calling AGAIN general manager called to tell me they had not realized my car was still there and that after a couple of days they would start charging me storage. The last attorney I spoke to told me I didnt have a case because the amount of money I would get would not be enough to cover his attorney fees. He is greedy. I am still making payments on my car. Also result of the cel being on the problem with the transmission was missed. I now need another transmission which I got an estimate of $2200+ and the cam shaft issue $7000+. I really need help. There is a lot more but so much to type. Is there anyone willing to help steer me in the right direction?

I was having some warranty work on my SL63 AMG at Five Star in Florence SC. The spoiler on my car needed replacing. While removing the spoiler, by someone with NO prior experience, he ripped through the fiberglass and destroyed my trunk. Five Star called me and explain the situation. They offered me 2 solutions,1 replace with new lid or 2 patch and paint. Considering the caliber of car we are talking about I chose the new lid. Once Five Star realized that Mercedes-Benz would not pay for their mistake they refused to replace it and returned to me a patched trunk lid.

After I visited the car dealer to trade in my car to buy another, I chose a 2006 R 350 Mercedes Benz. After I test drive it I decided to go ahead and buy it, did the paper works, I was inform that I couldnt drive the car home that night, the report was they having a problem starting the vehicle, something to do with the battery. I try to resolve it but it kept doing the same thing, I think that when they realized it was not the battery but something more internal. Long story short, after I receive the car couple day after it was deliver, it would not start. Took it back to Spanos, they looked at it and said they didnt find anything wrong with the it. Thought maybe its just a one time thing, but after about a couple of days, the car kept doing the same thing until about three month of having the car, it stop working completely.Took it to my mechanic and thats when I found out that they actually rig up the gas pump with industrial glue, they reroute a wire in the fuse box because they didnt want to spend money to fix it before they put on their lot for sale. I actually took it to the Mercedes Benz shop and they were baffled that someone could rig up a repair and sell it to unsuspecting customer. Now Im stuck with a car I cant drive for months, it still in the shop and that to and injury they actually sold me the car way over Kelley Blue Book value, stole my cadillac for little or nothing, now Im stuck with a car with a bad repair. My only thing is I would like Spanos to make sure they repair these car properly before they put it for sale. They do have a bad reputation for doing stuff like that and I also like for them to fix my car or pay for the repairs they should have done before it was sold to me.

I took my car for service, paid for it but it was never fixed, and after several visits, has gotten worse. They now want another payment. I am writing to you in hope that you can assist me with the resolution to a problem with Mercedes Benz of Sanford. I initially took my car in for service of a part that was fixed but was also recommended to perform a service on my transmission. The car, prior to the service, was operational, but it was pushing a bit and jerked. One of the service men indicated that the problem was something that had to be fixed with a computer program. I had previously changed the brakes, so it was not the brakes. The technician told me that the service was recommended at 50K miles for this car. He performed the service and I paid for it. Unfortunately, the problem continued. I went back to the dealership and explained that the issue was not resolved and they said that they would look at it. They ran a diagnostic program. After they used a diagnostic service, one of the service men said that the car was fixed. I drove out of the dealership and immediately felt the problem again. I drove right back into the dealership and the service technician drove the car and told me that there is nothing wrong. He also said that they used a new program to extend the life of the car, an updated program for the transmission and that I would get used to it. The problem persisted and I was told by one of their managers to take the car to Tim at Mall of Millennia Mercedes Benz. I was ignored even though I had an appointment with Tim, and was told that he was in a meeting with the manager. I asked why they had made an appointment for me when he was not going to be available. They did not answer the question, but put me off again. I ended up leaving and the car was not fixed. I attempted to communicate with the managers at both dealerships as well as with the corporate office, and was subsequently told that there is nothing wrong with my car. The company will not answer my questions or fix my car, and the best that they did for me (case manager, Ms. **) indicated I should again visit the same dealership.On Thursday, September 5, 2013 I was on my way to a job interview and the car completely stopped and would not move at all. I was on a busy highway (436) and could have been in an accident during normal conditions. I was very lucky that there were no cars at that time, a very unusual situation on this road. If I had been on the freeway, I would have been in a bad car accident. After my interview, I took the car in to the dealer again and this time they seemed like they were actually going to fix my car. They provided me with a rental car for the time that their car is in the shop and they said that they would cover the cost of the rental car, as they did not have a loaner vehicle.I told them that I had already paid for repairs that were not originally performed and that I expected them to fix my car. Now they contacted me telling me that they want me to pay $900 for the repairs. I have already paid for the repairs that were never properly done on the car. I truly feel that they never looked at my car and did not fix what was wrong the first time. They have since had my car and are telling me that I have to pay this amount. I have already paid to fix my car and after multiple visits, many discussions and letters to their service center, they have yet to fix my car. I am asking for your assistance to resolve this issue as I feel that I have been taken advantage of through this whole process and that I paid for something that was not delivered. I would like my car to be fixed and have warranty for the repair and the parts so that my car operates properly. I already paid for repairs that were not performed and should not pay for something twice. This is a safety issue and they put my family and me at risk by not performing the repairs. I would like to have an explanation of what was wrong, the repairs. Please contact me at your earliest convenience.

I recently received a declined letter for a Credit Mark dispute. I kindly asked Mercedes Benz Financial Credit department to please reconsider their decision, since Im not in concurrence with their final verdict. My record previous to applying for the Auto Monthly Payments were always paid on time, without a delay. My paid tracking record is impeccable, and Ive never missed a payment.I recently applied for the Auto Monthly Payments for my Mercedes Benz account and I requested the Auto Payment form. I received the adequate documents on April 7, 2014 around 4:50pm. Once I received the form, I submitted all paperwork via fax on April 8th, 2014. The reason I requested the form on April 7th, 2014 is because I wanted to begin the Auto Payments for the month of May 2014. In addition, I was aware that the May 2014 invoice was due on April 21st, 2014 which is the main reason why I wanted to expedite and begin the process early on April 8th, 2014 so my payment due on April 21st for the May 2014 invoice would begin immediately. On April 8th, 2014, I submitted all proper documentations via fax, including an attachment of a VOID check. I called Mercedes Benz several times to follow up if they received my fax and the representative said they would contact me if there were any issues or mishaps. I never received a call or notification. As a result of never receiving a follow-up call, I expected all the paper work to be set up correctly after faxing the forms. Also, I assumed the auto pay would begin effectively on a monthly basis beginning the month of May 2014.Unfortunately, I was never notified that they received my fax. After numerous failed attempts to get in contact with a customer representative, I was able to get a hold of an agent. The agent informed me that they indeed received the fax, but it was considered incomplete because the routing number and account number were in the wrong sections. I was never informed that the invoice due on April 21st for the May 2014 payment would be delayed because I had to re-submit the paperwork. The representative told me since they had to make corrections on my routing number and my void check, I should not worry about any late payments. I was only told to re-submit the paperwork so the Account number and Routing number would be in the correct section. This error should have not have delayed my April 21st, 2014 payment for the May 2014 invoice. Consequently, my credit score was lowered because of this erroneous matter. Im extremely appalled with the lack of comprehension from the agent and misinformation. My credit score should have not been affected, and it was!Now, the auto monthly payments are currently effective on my account, however, during the month of May the Auto Payment form was not effective due to the fact that there was a setback on Mercedes Benzs part asking me to resubmit the paperwork even though the information was all correct. After speaking with several Mercedes Benzs representatives, I did received several apologies for this inconvenience and was told that they do see on their records that I sent out all correct paper work with the void check as well as proof of me calling to follow up on the documents I faxed.Because my auto monthly payment plan was in fact delayed for the month of May 2014, this resulted in my credit score being lowered. I plead with you to please reconsider removing the credit mark of 30 days which affected my credit score. I never had a low credit score, and this is affecting my personal and financial life tremendously. Im disputing this credit mark because the initial request for my Auto Payments should have been completed on April 8th, 2014 and should have been effective immediately without any delay on payment.The forms were ALL complete, filled out with all the information needed to begin auto payments on April 8, 2014, including a void check which should have been enough information. My payment for May 2014 was never late. I re-submitted the revised documents when I was asked to, and I would really appreciate the credit mark being removed and corrected, as I have been a faithful and loyal customer and have an exceptional paying track record. And I would appreciate my credit score not being affected by this glitch that was due to inaccurate information. I would highly appreciate it if this important matter is being taken care of immediately, as its ruining my financial life.

My car overheated and was towed to MBPS. Repairs were done on the cooling fan, thermostat, expansion tank, motor mounts and power steering leak (following a recent replacement of the power steering pump), only to have the same thing happen one week later and find loose wires to the battery, air mass sensor out of specs, and low movement on the cooling fan (all work replaced by MBPS).Ive been had for the third time by MB. They also cheated me out of one year warranty when I bought the car.

GLC 300 SUV - This was my first Mercedes and it has turned out to be a huge disappointment. The brakes squeak so loud that you can hear me backing out of the driveway for blocks. The dealership tells me that they are working on a fix. But, I have had the car one full year and no fix. This is completely unacceptable, and I paid over $50K for the vehicle. Do not buy. Buy an Acura or Lexus instead.

Purchased my 2014 C300 a week ago. Has 10,000 miles. Traded in my 2011 C300 with 75k miles. Had 2 other previous Mercedes also, 2002, 2009. All had approx 75k miles when traded and NEVER an issue with previous 3 cars. 2014 has the ECO start/stop feature which if you research is not a FEATURE but a problem. Roadside Assistance tech who came out yesterday to try to assist me was floored when he could not even jump start it as he believed the starter was gone. He called Tow company, who also could not jump and gave same opinion, crazy that the starter could be gone! The ECO start/stop is believed to be the cause and if you read other problems it does a number on the wear of a battery and starter due to the excessive starting and stopping compared to vehicles without this!!! VERY IRATE AND DISAPPOINTED out of my new car for 2 days and everyone is sorry for my inconvenience.

I am disappointed by the level of service provided by Mercedes Benz South Africa to their customers. I ordered a new C200 in September 2011. I got involved in an accident. My insurer approved the repairs and I took the car to the panel beaters. The insurers provided me with a courtesy car for a limited period.I thought I wouldnt have to walk very long thereafter. Unfortunately, Mercedes Benz did not have parts. I contacted national customer support after waiting more than a month. Parts have not arrived (confirmed with them and panel shop). I asked that I be provided with a courtesy car as I used the car to go to work. They refused and said it was not their fault. I say it is, because had they had parts, my car would be in my hands by now. They later told me the parts had arrived. Panel shop claimed to have received them last Monday (19/03/2011). Repairs will likely to take 3 more weeks. I am still a pedestrian.I loved Mercedes cars. I bought a Mercedes at a price and for, amongst other things, good service. That is what I expected. I value myself and as such prefer to deal with people and companies that value me. I thought Mercedes was among one of them. Was I wrong? Now I know. I may have to be associated with them for longer than I can endure. What a pity?

I have a 2013 e350 convertible with approximately 8000 miles. I have had a problem with the windows on both sides. When I close the windows, they do not stay closed. They drop down about 2 inches and cannot be closed. This causes rain to seep into the car and cause damage. I have brought the car to Mercedes dealers on 5 separate occasions and they were unable to solve the problem. They have now told me that they are working on a fix in Germany and can give me no timetable as to when it will be ready. They have refused to replace the car. They told me I should use a manual override to keep the windows closed. I feel taken advantage of and am pursuing recourse through the Florida lemon law. I would like to hear from others who have had this problem. Thank you.

I bought a brand new 2014 S-class, spending a grand total of $134,000. This is my third Mercedes Benz product. I gave MB another chance after learning they revamped their quality control and assurance programs. The past two cars had its share of very expensive problems, both electronic and mechanical. I have MB another chance on a S-class. Beautiful inside and out, great performance, and loaded with mind blowing tech. Its the biggest purchasing mistake I have made in my life.The first 3K miles resulted in speed sensor failure. At 3.5K miles, another speed sensor failure. At 5K transmission warning light. Dealer could not remedy until they consulted with MB. Warning light reappeared after three days. Decoded and reset fixed it. Now comes strange vibrations during shifts that can be felt in the accelerator when pushed. Dealer claims simple adjustment needed. Problem not solved to date. At 7K instrument/video cluster vibration during highway speeds. Dealer cannot duplicate because they cannot drive it above 65mph. The vibration seemed to remedy itself but I do not believe its resolved. I also complained about the significant amount of brake dust from the front right wheel/brake. Dealer replaced brake pads. At 10K the transmission warning light reappeared. When pressed hard, the transmission would jerk/jump/shoot like a true piece of junk manual transmission. At this point, I made it a mission to return the junk to the dealer. I didnt care how much I would lose, I just wanted them to take it back. The lemon law may have applied but I dont have time to jerk around with MB after three of their cars. I drive quite a bit between hospitals for work and my time is valuable. The amount of time I spent going back and forth to the dealer was nothing short of a nightmare. MB dealer will give you every excuse possible always stating that my S-class is one of a kind. Talking with other MB owners waiting at the service department, Ive learned that most of them were there because of a malfunction, not routine maintenance and/or oil changes like at Lexus. I do not have the car anymore and I have returned to living a normal life in a wonderful Lexus LS F. I have close to 12K with absolutely ZERO issues. ZERO! Goodbye Mercedes Benz. Strike three...youre out!

In November of 2018 I purchased a 2016 Mercedes Sprinter 3500 from Mercedes Music City in Nashville, Tenn. It had 20,000 miles and several months left on the 3 year bumper to bumper warranty. I live in Gainesville, Ga so flew there and drove it home. After driving it for 700 miles the check engine light came on and took it to RBM Mercedes of Roswell, GA. They found a few particles of something that was never identified residue in the fuel tank. I also found out the prior owner had check engine light issues also. RBM and Mercedes corporate determined it must be something I put in there and it contaminated the whole fuel system and now it needed $15,000 worth of repairs (whole fuel system needed replacement). I had driven it 700 miles and put 2 tanks of fuel in it. They refused to fix it. I did a lot of research on the internet.They charged me over $1,000 for cleaning out the tank and fuel lines and I left. I took it to an independent Diesel mechanic who tested the injector pump and said it wasnt putting out enough pressure. He replace it and the lift pump in the tank. Cost for repair was $2700. Pump was a warranty item. There was nothing in the old pump. It was just defective. Dealer and Mercedes misdiagnosed the problem and will not pay the repair. They insist they were right. The woman I spoke to at Mercedes was arrogant and didnt give a crap what I had to say or what I could prove. If you’re thinking of buying a Mercedes- dont. Buy a different Vehicle. This will be my last Mercedes.

I bought an ML 6.3 AMG from Mercedes Inchcape with five thousand miles on the clock. They charged me top book price. When driving, I felt the steering was not quite right. I took the vehicle back to the dealership several times and was basically fobbed off. I then paid an independent engineer to inspect the vehicle. His findings were that the vehicle had been in a front end crash. It had had several new panels including wings and front bumper, even the headlight was superglued in. I have stopped the payments on the vehicle and put my complaint to the dealership in November 2011. They eventually sent their manager out in the middle of January 2012. All he did was take photographs of the jeep on his mobile phone! And he eventually sent a letter to my solicitor stating that he could not say the vehicle as not road worthy. This has been explained to him that my complaint is that I was sold a vehicle under false pretenses, as I was not informed of any repair work being carried out prior to me purchasing the vehicle. And if I was, I would not have completed the purchase, as stated I paid top book price ($90K+). I have informed both the dealership and Mercedes Inchcape that I have rescinded the contract with them and I am requesting all monies paid to them be returned to me.

I have owned Mercedes Benz vehicles for over the past 10 years getting a new vehicle every 2-3 years. I have never had a need for warranty repair until now. What a complete failure! My 2013 S-Class left my wife and kids roadside nearly 2 weeks ago. Towed to the local dealer, 24hrs later I told that my 1 year old under warranty S-Class will not be covered and the repair will be $31,000+ due to lack of oil change. That is simply not true other than I did not have the oil changed by MB! I contacted corporate MB to dispute the dealer’s statement that the repair will not be covered under warranty. I was told someone would call me back within 24 hours. The following day I heard from someone who captured the information and told me she would handle it and I would hear from her soon. That was 10 days ago. No return phone calls! I called this corporate contact 4 days ago for an update and she informed me she has no update for me and would call me back. No return phone call! It has been 12 days, we are without our S-Class, and I have been renting a car myself while waiting on MB. I am disgusted by the poor service provided by Mercedes Benz! This is supposed to be a luxury brand that you pay a premium price and have an expectation of better than average service. That could not be any further than what my experience is. This is the first time I have ever needed warranty of a Mercedes Benz and this is a complete and utter failure! It has come to an attempt using social media to reach someone at MB that cares to service the issue since the normal channels have yielded me no results, not even a return phone call.

I purchased a 2014 ML350 Bluetec and had some problems with throttle responsiveness and transmission revving. After extensive technical servicing, the problem was not resolved. I decided to get rid of the vehicle and get another same model. Within weeks the exact same problem emerged. I contacted head office customer service to help resolve. They pushed it back to dealer who did everything they could however they still expected me to pay depreciation. There is a fundamental performance problem with this model. As a result, I had to get out of the first one where I took an out of pocket hit of $15,451.41 because of depreciation. Then I get into the same issue with 2nd model and as a result of having to get out of it much earlier than desired I am taking a depreciation hit of 23, 734.85. All in Mercedes is asking me to give them $39,186.26 because of a faulty product. This is my fundamental issue. They should be taking this vehicle off my hands without any penalty to me and working to retain my business. Why should I pay for manufacturer defect? I am not interested in paying another cent out of my pocket to resolve a Mercedes defect. I guess I will have to consider moving to Audi or BMW even though I like the ML product when it works properly. Its about the reasonableness principle and that is the foundation of any customer relationship.

I have complained to the West Chester Ohio dealership regarding the Parking Brake not releasing after putting the car in gear. I pull the park release and it has no effect on the brake. The only way I can get the car to move is to apply the gas, until it releases with a loud noise. This cannot be safe, but I was told that this has been happened with some of their other customers. I called and filed a complaint with MB USA and was told they will forward it to their recall department. I was curious how many other customer are experts this issue.

While raining, I tried to use warm max, because I cant see clearly, and suddenly the sliding roof glass started breaking, and that was the first time I tried to use it. I am afraid I am in a dangerous car. I brought my car to maintenance, and they told me I have to pay SR6,931because it is broken, and not a factory disorder. They didnt trust me. My car is 300E 2012. Until now, we dont agree. It cost me 3 days with renting car to go to my job. I hope to respond immediately, for unacceptable event. The director of patient services at King Fahad Medical City in Riyadh/KSA.

A range of problems from drive belt being replaced, alternator, the lights inside not working, clanking from the engine when aircon is on, rear end noise, the car sliding on acceleration (rear end) and then the car misfired and a near miss with a truck. Mercedes has fixed all other than clunky noises and aircon noise. They tells the car is safe, then why is it sliding on the roads and lacking power on acceleration. In the process of picking up my car an hour late from my workplace, they get me a parking fine. They then deliver it back to my home late also. They indicate they will pay the fine, I have confirmation of that. They have not, and the fine has increased. I receive paperwork advising no known issues, though the engine light code paperwork has the misfire in ignition coil noted. My guess is notice done as my car is still not driving well. I ask my complaint to be sent to their CEO. I have not received confirmation of this. Silverstar in Doncaster had advised me that my car is fine and what would I expect of a 2 year vehicle. They offer to replace mine with a demonstrator and inform me they will offer me 35,000 for my 50,000 car and I will need to pay them the gap of 20,000. The dealer principal recommends that yes you should go to consumer affairs. Poor service, poor quality 2012 c180, very disappointed. Here I am now driving a car that does not accelerate and with continuous engine noise and malfunctions. Level of safety felt: zero. I am now due for a service though do not want to be humiliated at a Mercedes Dealership in Victoria again.

Resolved to my satisfaction.

I have a Benz E350 2006. I just had a new transmission put in at over $6,000.00...... My check engine light then went on of which I was told it was the balance shift gears. (Mercedes-Benz currently has a class action lawsuit complaint filed for this issue for some of their cars with this problem as well as faulty engines & idle gears..... CONSUMERS... check this out... Do your research! I will be joining the class action lawsuit when I get my car back.) It was then going to cost me $5,500.00 by a Mercedes Benz dealership to replace the Balance Shift gears.... I also had an auxiliary battery replaced AND 2 cam sensors to see if the check engine light would go off.... It did not. I now have to replace the Balance Shift gears so my car will pass emissions inspection. The Mercedes Benz car I own, based on my experiences, IS NOT worth buying. Mercedes Benz needs to be responsible for faulty equipment. Mercedes Benz DOES NOT have the reputation it use to, in my opinion. I will never buy another Benz.

Our first Sprinter 2500 full size was a 2012 from Ray Catena in Union that was back for repairs 4-6 times prior to having 20,000 miles for problems with the DEF fuel additive shutting down the engine and leaving me stranded and towed at one time. Please lets not talk about the service department, unbelievable! Terrible! They offered to change my oil and do a Mandatory transmission flush otherwise it would void my warranty totaling out to $500.00 for both and then tried to hand me a bill for almost $900.00 and told me that the oil filter is a lambswool oil filter. When I went to my local oil change business in Eatontown, I requested the lambswool oil filter and they wanted to know why I would want that when a Mobil 1 filter came out from the last oil change at Mercedes Benz in Union, NJ. We made the mistake of buying another one a 2016 2500 Sprinter full size from Contemporary Mercedes Benz. This one had the alignment knocked out at 15000 miles and chipped up the tires to where there was patches of rubber missing and I was told that they could do a complimentary alignment but I was stuck with the tires that still shake the steering wheel. The air conditioner has not worked since we bought the truck and we have been being told that there is a fix coming any month now, since October of 2017. We are now coming into a second summer with the air not working when its over 75 degrees out and it is now May of 2018 and were told that they would offer us an extended warranty at no cost. MY QUESTION IS WHAT GOOD WOULD THAT WARRANTY DO IF THE CURRENT WARRANTY CANT FIX IT EITHER!!!! By the way we only have 23k on this new truck. I would have been better off buying a used vehicle off of a used car lot on the highway than a brand new vehicle from Mercedes Benz! What a joke.

Ive had to have 2 tires replaced due to bubble issues in my Mercedes C-300. Although I thought my experience was unique, today (June 15, 2015) when I went to get my car oil changed it appears I wasnt the only one with this issue. Two other customers at the Mercedes service desk had exactly the same issues. Imagine my surprise! At $275 a tire all of us were pretty twisted that this issue is going on and Mercedes has NOT issued a recall on this brand tire! Can someone help stop this unsafe issue? Does someone have to get hurt first? How many more people are in the same boat? Can someone canvas the service logs at Mercedes and see how bad this issue really is? Lastly based on the young attendant behind the desk she said, weve had tons of people with flat tires. She also stated, dont worry we have truckloads of tires in inventory. How scary! What would you assume? Someone please advise, how do we proceed?

My third brake light went out. Took to a service station where I was shown how complicated and costly it will be. I find it puzzling that a company like that of Mercedes would be so full of themselves to design the light and place it that its replacement will more than a week’s wages talking a lot of time. ****

I bought a new E550. MB promises that their mbrace plan is included in the price of a new vehicle for the first 6 months. Yet, for activation, they insist on a credit card number. When challenged why they need a credit card to activate something that was included in the price of the vehicle, they say its their policy and that after five months, I would have the option of not continuing with it. I find this reverse marketing unacceptable - that is, you have bought something unless you cancel it in time. A credit card is not a legal requirement in the US. I could have chosen to pay through a bank account etc. MBUSA talks nonsense about their interest in my well-being with mbrace to which I say, activate what I have paid for without demanding a credit card number and make mbrace free for the life of ownership. Obviously, mbrace is more interested in marketing and receipts than my well-being.

This car is an amazing machine that provides a safe vehicle on the road. If you want a car that will hold its value for a long period of time, this is the vehicle. If you keep up the preventative maintenance this vehicle will last years.

We had a 2012 GL450 which we loved. It drove like a dream and convinced us Mercedes would be our choice from that time on. The navi system and controls were the only negative issues. So with that in mind, we upgraded to a 2015 the next year. Totally different car. The headrests are a nightmare. They are big and chunky, and the second row rests bob continually. You have to use pressure to lean back, and it drives passengers insane. You cant leave the rests down with passengers because it is a hard rock in your back if you do. I could go on and on about these. They cant be removed and when we asked the dealer if we had a lemon, he said he checked, and some do it and some dont. So no satisfaction in that.Another change is the seat controls are up higher on the door and not down on the lower part of the seat. This is inconvenient to me. Hard to explain but you tend to look at it when adjusting rather than feeling and keeping your focus on driving. Also, there is restricted movement with the wheel. In the 2012, when you adjusted your seat you could then adjust the wheel to any position, ie up/down/in/out. Not so with this one. Depending on the position it will not give full range. So I cant customize it to fit my comfort. The 2015 does handle well and the navi system is better, but still is not equal to some of the other car companies. But the insane headrests are the deal breaker. We are ready to trade/sell and find another company other than Mercedes.

Purchased this vehicle in Nov 2015... Today 6/5/2016 is the THIRD time my vehicle has malfunctioned. I will call the dealership again on tomorrow to pick it up and bring me courtesy car to use. Same problem over & over. The car will for no reason chug chug to a halt w/o warning... all the warning lights on the dash come on. It will barely coast and crawl. Luckily it has happened close to my home.The first time MB replaced the wiring harness and a control unit. Was fine for 3 wks then happened again. SAME THING. They kept it 2 wks... Told me it was safe and fixed!!! I received the repair order w/ nothing done to the car on it. Now it has happened again. I will NEVER purchase a MB ever again. I dont feel safe in this vehicle. I paid a lot of $$$ for a STAR emblem... and nothing more.

The Mercedes CLS 550 is one of the best rides on the road today. Performance is unsurpassed, along with style and fit & finish. Mercedes the finest production vehicle on the market today. Innovative.

I love my car...HOWEVER, the price to get it worked on at a Mercedes dealership is absolutely ridiculous! They will try to get you to change your windshield wipers and charge you several hundred dollars when you can buy online and spend 50. I dont know if the upkeep price of the little things that go wrong are worth the hassle and cost. You really need someone who is Mercedes certified to work on your car. I brought mine into a shop to get an alignment and they couldnt do it so I will have to bring to the dealership.

I just got a brand new C180k 2012 from CNA Egypt. It was fitted with command online package, which cost me $2500. I was informed by the sales guy, and it is also mentioned on Mercedes Egypt website, that this package includes GPS navigation system. This was the main reason for me to order this package. I was shocked upon receiving the car to find out that Egypt map is not available on this system. Accordingly, the GPS is not functional! So, they just cost me extra $2500 without getting any benefits.

First off, Ive always been an advocate for Mercedes Benz having owned 2015 c class, but I have to say Im utterly disappointed with the recent service by Benz hence the 2 star which should be a 1. Im currently driving a 2019 A220 sedan which if it drives normally, is an absolute breeze. Unfortunately, Ive not had that pleasure of driving without a problem. From inherent breakdowns, to various warning lights turning on. There was a recent recall for this vehicle, mind you, but after the recall I’ve had countless visits to the MB repair shop, Im still having the same issues. My mileage is just 16,000. I am truly sad right now and feel let down by MB. I would surely reconsider my commitment to your brand.

Second time in 1 year 2 tires blew out on the road in NYC. Paid first time for 2 tires because was told the wheel alignment was the cause of the bubbles on the tires. In fact the tires were defective and the car was at all times maintained on schedule by the dealer (2013 model S550). They wanted to charge for the tire replacement second time and charge for the wheel alignment - again the dealer maintains the car. My conclusion is that the tires are defective or not suited for driving in the city. This is the last time I will buy a Mercedes - poor quality, poor overpriced service...

I bought my 2006 ML500 in 2011. The car had previously been in a car accident so we were expecting some minor issues, as the larger ones had been fixed. What we were not expecting, however, was over $20,000 in repairs. Not only have we spent so much money at one Mercedes dealership, we had absolute awful service. Three weeks ago, my ML500 began shaking and wouldnt accelerate right away. We went into Mercedes expecting to get our problem fixed, and were told theyd do it for $1,600. We were so fed up with it that we just went ahead and paid for it. I picked up my car a couple of days later and started driving, and it seemed fine. The next day, the problem arose again, except the shaking became extremely worse. At this point, I dont even know what to do with this vehicle, and am so shocked that we paid $1,600 and nothing was fixed. I HIGHLY DO NOT RECOMMEND BUYING A MERCEDES. I own a Toyota truck and have received extremely better service paying less than half the price!! Not worth it!! Go for a Lexus or Acura instead!

I have a Mercedes E 350 and expired warranty in May 2011. It was always repaired by two dealerships near me. Now, while I am driving, car stalls and check engine light comes up. Isnt this a serious safety issue? Why not Mercedes Benz of USA not recall this issue and fixed the problem? People can be killed on the highway when this happens? This happened to me almost five times up to now. I called both dealerships and they cant take the car until middle of next week as of today (December 23rd, 2011). I am so frustrated with this serious safety issues that we are having with this E350 model or any other. Could you be able to help consumers as ConsumerAffairs.com?

My experience has been nothing but a disaster from both Mercedes-Benz dealership in Kansas and MO. They are very racist against people of color especially to women. Ive never been treated so bad. You never get offered the same services as other individuals. This makes it very upsetting that I purchased this vehicle. After the salesperson was confronted about his behavior now he wants to try and pretend it didnt take place. Yes it did happen and he needs to own up to it. He doesnt need to work with the public. I dont recommend purchasing a vehicle from them to be humiliated.

We have a 2012 Mercedes-Benz GL350 that listed new for 80,000.00. We bought it used in October of 2018 and it appeared in Excellent condition and had a clean Carfax and great service history. It had about 97,000 miles on it when we purchased it. At approximately 108,000 miles the engine locked up with no warning. The cost to replace the diesel engine with a new engine is close to 25,000.00. I contacted Mercedes Customer service and was informed that since I didnt purchase the vehicle new and I didnt have its yearly service done at an authorized Mercedes-Benz dealer, they would not be able to offer any assistance with the repair cost. I was informed that even if I had purchased it new and had it serviced by the book, they would probably only offer about 5-10% of the repair cost. I was then told that if I wanted to purchase a New Mercedes GLS model, that they would offer me a discount coupon of $3,000.00.A new GLS starts at about 65,000.00. I think an 80,000.00 vehicle should last longer than 108000 miles, even if the dealer does not maintain it. By looking at the vehicle it is apparent that it was maintained. POOR customer service and product support in my opinion. Now I have a vehicle that I owe 16,000.00 on, and I would be lucky to get 6000.00 in the condition it is in now. And a used motor would still cost around $10,000.00. In addition to the engine, I have had to replace the oil filter housing due to a leak at less than 100000 miles, and recently I replaced the rear air bag and sensor and the air diverter valve also. Done with Mercedes for sure.

The reviews on MB were great so I purchased my E350 in good condition in 2011 and thought I was home free. Less did I know I was in for big problems to come? I have been in 3 potholes and each time there is a problem. In all the 3 occasions the tires were total and I have to get new ones to replace. Also out of the 3 incidents 2 rims had to be replaced. The rims were damaged so badly that it seemed they were in serious accidents. I cannot bring myself to believe that Mercedes Benz wheels quality are so cheap that any small hole could damage the tires plus the rims. The recent incident cost me a total of $1700 for a tire and a rim. This is the second time I am shelling out this amount of money.This is disturbing. I am now not even confident driving my E350. Constantly looking out for holes on the street to avoid and this is dangerous considering other cars on the road. Avoiding potholes may rather lead to a crash with another car. In all my cars that I have owned since obtaining my drivers license (25 years ago) I have never had a rim damaged with potholes but under 1.5 years I have had 2 rims damaged on a supposedly durable car. I am thinking a more safer and ordinary make car and park the E350 somewhere. I feel very unsafe now driving the E350 and moreover I dont have $1700 to shell out all the time. I am surprised there are no recalls on the wheels. The wheels require a more durable material.

I bought my car to them about a year ago and I been having nothing but trouble since I got a warranty on it. Cost me about 4 grand extra so any trouble it had I could take it to the dealership which is Mercedes-Benz Of Greenwich Ct, didn’t think of bring it back to the dealer cause of the extra warranty. It’s always in service at the Benz dealer. They say there’s nothing wrong with but when drive it you could feel my seat trembling bad. They say they keep changing parts but at this point I don’t believe them. I feel they just juicing the warranty I got because nothing has change. I hope you guys could help me. I’m in a bad space due to the stress with this car. Hope you guys can help me. I’m still paying on this car as well. Smh, this is wrong. I don’t know what else to do or say. Thank for your time.

I bought a new GLC300 and it has had squeaking brakes almost the entire time Ive owned it. Mercedes told me they were aware of the problem but didnt have the parts to fix it last year. They finally did after 6 MONTHS, now the problem is back! I left a message for the service manager yesterday (he had a lunch to get to). Then I called customer service. I STILL HAVE NOT HEARD FROM THE SERVICE MANAGER. You think you are buying a high end car but in reality the service brings down the brand. So disappointed. I owned a BMW prior to this car and I should have stayed with them, their service is top notch.

I have a 1999 SL500. Car will not start. Dealer says key is failing and it needs a new key. Mercedes no longer makes this key. Car is inoperable. I’m waiting to see if Mercedes does anything. The customer care line offered me a 1,000 credit towards a pre-owned or new Mercedes for 2 years. What am I going to do with that? I have a car that does not run and cannot be repaired due to their negligence.

Our 2015 S63 Coupe has leather that is peeling back and shrinking on the dash. Granted this is partially my fault because we leave our black car in the South Florida sun for long periods of time, but a car that cost us $194k plus taxes should hold up a little better in the heat. Even though the car is still under warranty, Mercedes Benz USA will not cover the dash. Needless to say we will not be purchasing another Mercedes in the near future.

Mbrace is an embarrassment for Mercedes. Don’t subscribe to this useless service sold by high pressure sales team. Once you subscribe to this service, you already succumbed to few months of charges even if you want to cancel it before the trial period. They will even disconnect your call in the middle of cancellation to defer cancellation for fee more months. The high pressure tactics used by sales team will try to scare you to any extent. Please avoid this bogus service.

Power steering is leaking on our 2008 ml350 with only 54000 miles. You would assume that power steering in a Mercedes will last longer than that. No parts available, have to buy a whole new steering wheel column $3500. Had to replace the lift gate motor at a cost of $2000. The power steering rack developed a leak causing the oil pressure to the unit to fail resulting in loss of power steering function. This vehicle does not have a warning system to alert the driver of this type of failure. A previous safety recall was issued January 2009 (safety recall #2008-120011) for 2008 ML 320s for a defect such as this. However, this particular vehicle was not part of that recall. We feel this part should last the life of the vehicle without failure.

I have had two cars now of Mercedes in 2 and a half years. The first one was one of the red ones that they have known about for 4 years and still carried on spraying with this faulty paint. I had not much success with the warranty procedure to the degree that they only wanted to respray the panels affected, this happen to be everywhere apart from one side I argued for a full respray as the car was showing signs of getting worse by the week. I got so fed up that believe it or not I traded it in and got another one. This one was involved in a accident that involved the bonnet needing slight fill and respray. I was told it at to go to a Mercedes approved spray shop so of it went to Looker of Maidstone Kent where the first week it was sent back to me on a transporter. I did not let it be unloaded as it had scratches and chips in the new paint work. Back it went for another week. I was called and told it was ready for collection and when I got there the bonnet was not put on the car straight and the paint work still not good. They told me they had resprayed the whole bonnet but this was a lie as when I spoke to the guy that sprayed it, he said he only went across 3/4 of the way, they also told us they had replaced parts, they hadnt. They also managed to damage one of my alloy wheels in transport which was refurbished. I still think I should have got a new wheel as there was nothing wrong with it when it went in. After week three I got it back. I am still not happy with it as when washing it I have a circular mark on the bonnet. I sent all my correspondence to Mercedes Benz and after 5 days they have told me they are not prepared to compensate me other than the free labor only offered on my next service. They cant understand why I am unhappy and have told me that I have to go to the ombudsman. This is unreal from a so called premium branded company. Anyone that can help me get this out on the internet as they seem to think they are untouchable by the man on the street. My main bit of advice dont buy a Mercedes if you are expecting a good customer service and after care. Poor poor poor.

Mercedes Benz s63 - This car going bad. The intake manifold at 40000 miles is a back order for 2 years they dont make anymore. And Mercedes-Benz dealers do not accept the car in a trade in. DO NOT RECOMMEND THIS CAR.

Buyers beware! You may run into the same problems that I have with a 2013 E-Class Sedan. The car (VIN=**) was delivered on 31 Dec 2012 and shortly thereafter developed a problem with the SmartKey. Take my word for it smart this key aint. It works best when at the dealer, when I first reported that problem with the unreliability the reaction was. This guy is a nut. Always very politely but the message was clear. Fortunately the system fail during a non-related service visit at the dealer. That did initiate some more investigation, after several visits to replace door handles, antennas, etc. the key not detected message, failure to lock or unlock still exists. The final straw was when it was determined that the problem was the clothes I wear. The recommended fix was to use a leather cover over the SmartKey. That failed to make any difference so I have given up and decided to live with the issue until the warranty expires. At that time I decided that the only reason buying a Mercedes could be justified is to impress your neighbors. Because I could care less what my neighbors think. Once this car is traded it will be replaced with ANYTHING but a Mercedes.The other issue is the GPS that must have been designed by a high school student. To update to the latest maps you have to wait until the maps for your car are released. It is astoundingly idiotic that the maps for every year, body style and class are different. Not only that for less than half of the update cost you can buy a Garmin that includes the GPS unit and lifetime maps that have markedly superior performance. So much for German engineering. Having said that, the car is a pleasure to drive on the highway, the roadability and comfort can not be criticized.

I purchased a brand new 2007 E350 sedan on Dec. 2006. Have had nothing but problems with this car! Latest, gas is filling up into the back seat of my car! I have had nothing but arrogant and rude customer service from Mercedes of FP! The GM there is a racist, rude, no customer service compassion at all! I swear the mechanic there sabotaged my vehicle because I complained about what I brought my vehicle in for and what they did! Please! Do not take your car to Mercedes of FT Pierce or buy anything from those racist SOB!

I own a Mercedes GLC300 2016 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. I towed it to Mercedes Benz of Newport Beach and I was told that piston #1 need to be replaced and gave me a quote of 9,500 and mentioned, We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine $4k. This car is being serviced at the dealer and they never mentioned that early GLC300 have wrist pin issues in their engines. Mercedes denies to take responsibility for this issue.

This was the worst service department Ive ever encountered! My car had problems from day one and Ive been back nine times with my car out of service for over 50 days and still the problems remain. The service also put charges on my credit card that were completely unauthorised and to this day has never responded as to why they did that. Even the Santa Monica dealership is awful. I cannot wait to be done with this horrible lease and move on to a better company! I have been in touch with their corporate apartment and they have been just as pathetic. I always thought so highly as a Mercedes name but I realized its just a brand and nothing more.

I made an appointment for 7:30 to have my 300C Mercedez Benz serviced on 9/20/11. I arrived at 6:30 that morning, being the first car to arrive. They took my car in between 7:15 to 7:30. I spoke with sales representative Mari **, and once we were done, I asked if there was a loner available. She said there wasnt any until two weeks. That was an inconvenience because I needed to get to work. She then arranged for me to be dropped off.While in the waiting area (first one), other customers began to arrive, dropped their cars, and left with loners. When I was finally called to be driven to work, I walked outside and there was a loner. It doesnt end there. I was told that I would be picked up. At no time during the day, Mari gave me a courtesy call in regards to the status of my car. At the end of my work day, which ends at three oclock, I wasnt picked up or contacted. At which time, I had to take a taxi to the dealer in Larchmont, NY that cost me 50$. Upon my arrival at 4 p.m., Mari says to me, Oh, your back. I stated, Yes, you told me I was going to be picked up. Why wasnt I contacted? After that being said, she stated that the car was not serviced as yet and that they were backed up. The waiting area was completely empty .No Customers. At this time, Ii was livid and none could give me any answers. Mari kept apologizing, then she said to me, Let me check at the back to see whats going on. She returned a few minutes later and said that they are getting started right now. I immediately told her to have my car brought around and that I will take it to White Plains Dealership. I was totally displeased with the service and disappointed with the way I was treated. I feel that Larchmont Mercedes Benz dealers are racist. I was the only Black female getting my car serviced at the time and the only one that was wrongfully treated. This was the worst experience in my life.

This dealership should be called the Pinocchio Mercedes Dealership because their deceptive practices are unbelievable. I leased a new Mercedes 2 weeks ago with the only requirement that Id be able to keep the same features of my 2019 car. They lied and cajoled me into a lease only to later find out that I had better features on my 2019 car. They agreed to return my car after going back and forth over the past two weeks after I was able to show that promises were made in writing that couldnt be delivered. So they promised to return my car that had 11,000 miles on it two weeks ago and take back the SUV that didnt have satellite radio or a decent set of speakers or the option of navigation. Today I return their car that I drove for 112 miles. They give me the key to my car which someone has driven almost 2,000 miles with all the filth of the employee that they allowed to drive my car. Everything about this place reminds you of a car dealership that relies on bait and switch sales. Even the manager, Katrina, who went out of her way to tell me that Mercedes would not take advantage of a senior citizen and that as an ** she treats everyone as she would want her ** older parents treated. This is not information that I solicited as clearly she was trying to demonstrate that she would never take advantage of senior citizens. Well if I was a betting woman I would bet that the only ** DNA that Katrina has is from an ** ancestor. The way a business treats current customers merely demonstrates how you will be treated if you lease or buy from this dealership. As a clinical psychologist I dont need to go out on a limb to tell you that if a person lies about something innocuous then they wont hesitate to lie to get your business. Shame on Mercedes for treating your customers with such disrespect and disdain. The fact that they couldnt be bothered to wash or vacuum a car that they drove to Timbuktu (in 2 weeks???) during a pandemic and never disclosed the wear and tear on my car by an employee tells you everything you need to know about Mercedes San Francisco!

My experience at Euromotor Cars in Bethesda, MD has been dismal. I had an accident and I took my car to the dealership/body shop to be repaired. The damage was assessed and I was asked about a dent on the other side of my car. I explained that that dent was not part of my accident claim. The employee asked me if I wanted it fixed for $100. I agreed to have it done and to pay for it out of my own funds.Over a month and a half later, when my car was finally fixed, I inquired about the work on the other dent and I was told that the quote was incorrect. It was really $2000! When I complained about the quote, I was told that they just made a mistake and that I was trying to get something for nothing.I explained that if I was trying to be dishonest, I would have included all of the damage in one claim. I added that although I lost my 6 figure job and was now working for 60% of what I formerly, I still pay Mercedes every month and that my husband and I own 3 Mercedes and SMART car. I was told that I should have sold my car and driven a $200 clunker. I was trying to explain that I live up to my obligations and that I felt Mercedes should do the same. So much for being a loyal customer who tries to do the right thing. I guess Mercedes doesnt value my business. The dent in my car has not been fixed and I have made a formal complaint to the National Consumer Service Center.

I purchased a 2018 MB GLE 350 4 months ago with the expectation that the vehicle would have certain functioning amenities. WRONG!! I now own a $70,000 car that cannot even be started remotely because the Mercedes Me app NEVER works! I have to physically walk outside every morning and start the thing to warm up. I’ve called numerous times and am always told the app is down and being worked on. I’m sorry, but if this is true, they need better IT personal because millions of apps work perfectly well all the time. You will not receive any customer service and your level of frustration will increase exponentially with every call. The vehicle also lacks other ‘basic’ options such as a touchscreen radio/GPS, horrible voice recognition without your iPhone attached. (Thank God for Apple Play or the entire enter system would be basically useless!) The seat warmer and defroster does not come on automatically. On the rare occasion the remote start does work so after 10 minutes your windshield is still covered with ice, and I could go on with more issues but will stop there. I’ve always owned Jeep Grand Cherokees and wish more than anything I still did!!! Seriously, do not waste your money on a MB, read all the reviews carefully and save yourself the disappointment!

I have owned Honda or Acura products for my entire life. I drive quite a lot but thought I would try something different this time. I really loved the look and feel of the CLA 250 and thought I would test drive it. I was hooked. I bought the car on the spot. Great sales and finance support. No issues there. However, after about 8000 miles, the car started to have issues with the brakes, electrical system and front end, which I am sorry to say, I was forced to document meticulously, wasting numerous hours. To make a long story short, I was treated so poorly it was staggering. And by a Mercedes dealership, which I really didnt expect. I have owned the car for a little over a year; it has been in the shop about two months out of that time and still is not driving correctly. The service manager and general manager are not only unhelpful, but downright rude. Stay away from these guys.

My car currently has ~40k miles. When I was at 37k, my check engine light came on. I took my car in and was told that it has a problem with the transmission and it would be about $4500 to fix. The check engine light continued to come on and the next verdict was a problem with the engine. Another $1500. I have been driving a MBZ since 1986 and am a very loyal customer. That said, I doubt I will ever again buy a MBZ. I am trying to get MBZ USA to do something about it but cannot connect with customer service. I was told that the transmission problem is common on the 2006 E350 and that MBZ knows about this problem. If so, they need to address it. I should not need over $5000 worth of work on a $60k car with less than 40,000 miles.

The Mercedes C63s sits atop of the MB C class line and comes standard with the works in terms of AMG tuning and design elements for that extra bit of luxury and massive amount of performance. The 63s is NOT a cheap car by any means. In fact it probably sits atop the segment in terms of price. BUT, the car handles beautifully, fit and finish is spectacular and the engine note from the twin turbo V-8 is out of this world. If you want a car that appears docile, feels luxurious and sedate, but performs and sounds like a car 10 times the price, then you may have found your match.

I would not drive or buy a new Mercedes ever again. There isnt enough time in the day to be in and out of the Mercedes repair shop. We just bought another Lexus and at this time selling our disappointing Gl350. After our 6 Mercedes the GL350 was the worst new suv ever. I have been in and out of the dealership 3 times this month, from oil leaks to the air suspension breaking and not being fixed properly. Mercedes would have to pay me to drive these cars. We just bought a Lexus RX last year, and LX to replace the GL. I figured out how good the Lexus was when I was in my Toyota Tundra towing 8000 lbs with 190k on the odometer, I beat it up all day long and it keeps taking any abuse I give it.This past summer at my farm it was 102 outside. I would leave the Tundra running because I don’t care. 40 min later I come back to a cool Tundra after doing some work on the farm. Getting in the cool Tundra with a duel axel trailer loaded to a max, I hit the road again. The Toyota/Lexus do everything the Mercedes cant! They keep me on the road. Toyota is Lexus and if the RX and LX are half as good as the tundra I will be satisfied and go back again.On the front end you may think you have a great car, but once you are out of the warranty Mercedes has you where they want you. The 80k I spent on my Gl is not a waste if I can help 10 people a year to not make the mistake I made. The Mercedes is a good car if you have more money than common sense and you have time to break down and spend your afternoon in the repair shop. Email me and Ill show you a stack of tow and breakdown paperwork on a car that should have never been able to be put on the road.

I purchased my first Mercedes Benz, 2007 GL450 in 2010 from CarMax in Louisville. The car is very nice in luxury but has been a money pit from day one! After thousands of dollars in repairs, I still owe $12k and cannot afford to sell it with all the issues it has. I still need about $8000.00 more in repairs!Well, last night I drove to dinner with some friends. Approx. 45 miles rt. I parked it in my garage at 6:30pm. At 12:30 am I went out to the garage to take the trash out before retiring for the night and I felt heat from the Mercedes as if it had been in the sun for hours. I felt the hood and it was very hot on the right side of the front hood. So I pulled it outside the garage, in case of a fire! Mercedes does not intend to help me with this issue. I will have to call a tow truck today and be without my car. I was suppose to work in Chicago this week. Now I cannot. This is going to cost me loss in pay and tons of money. I am in fear of my life, but is need to work! I just read several reviews that this model has caught fire and destroyed homes and lives. I dont know where to turn for help. MB needs to recall these cars! ASAP! Any advise would be greatly appreciated!

In one year I’ve had to take my vehicle into the dealership twice, both times for the rear wheel being bent sideways. Mercedes technicians say the wheel (just the wheel) was hit to cause the damages, two times in one year the same wheel bends sideways??? Mercedes will not take any responsibility for either manufacturing defect, poor workmanship or incomplete work. I’m trying now to get Mercedes Benz to stop washing their hands and blaming the consumer(s) on a clearly manufacturing problem. If anyone has had the same issues with their vehicle, please let me know. This GLE43 AMG is a lemon!!!

We own a 2009 C300, with 4matic transmission. The car started to make a grinding noise which was being emitted from the center of the car. The car only had 60,000 miles at that point. We took the car to our family mechanic, and he told us it sounded like it was coming from the transmission and he advised we take the car to the dealer. We took the car to Mercedes of Danbury CT. They told us we needed a completely new transmission, and the price was $7,500. We told them it was outrageous that the car needed a new transmission at 60K miles. They told us the warranty only goes until 50K and there was nothing they could do.The dealer told us the car was probably not taken care of, but we took very good care of it. We had Mercedes of Nanuet (the original dealer) look up the records to prove that the transmission service had been performed right on time, and that the car was very well taken care of. In a desperate attempt, we called Mercedes USA. We talked to a regional manager and told him the whole story. The result was they were willing to discount the repair to $6000. We told them this is unacceptable. Given the car had been well serviced, the issue indicates an engineering problem with the transmission. A quick google search will show that many people have the same issue with the transmission.After Mercedes refused to do any better, we took the car back to our family mechanic. He opened up the transmission, replaced the bearing that had failed, and charged us a total of $1,000. In his opinion the transmission has a design flaw. You would think a luxury automobile manufacturer such as Mercedes Benz would treat you well. Obviously that is not the case. We will be selling the car, and will never purchase a Mercedes Benz again.

I have Mercedes C 200 model 2008, I do all my services in the official dealer in Egypt. After 3 days of my last visit to the service center, I was in the oil station, left the cassette and the lights working then. When I returned, I found the battery was very low to start the car. I did a battery connection one time according to the owners manual but it didnt work. Then I asked the dealer to send a truck, after 2 days they told me that that they charged the battery and everything is okay but when I went there and after paying the bill, the car didnt work, then they told me to leave the car again. After 5 days, they told me that the control unit is dysfunctional and it needs 2 months to bring it from Germany. So how come this situation occurs in a Mercedes-Benz car with 50,000 km? How could I stay 2 months without my car? How come the dealer didnt notice that the battery needs to be changed in my last visit to the service center? Ive trusted this brand for more than 30 years and after this situation my confidence was affected.

I have a 2007 ML 350 which I had purchased new. The car now has 117,000 miles on the odometer. For the past seven years it has been a great vehicle and the only problem I had was with a window lift on the passenger side. There were always little things like light bulbs, but nothing that was mechanical and needed fixing until this past week.The check engine light came on and when I brought the car in it was diagnosed to be a relay for the fuel injection system. A reasonable $211 fix. The next day the light came on again. Brought the car in again and it was diagnosed that there was a blockage in the air pump system for the admissions. I was quoted a $5,600 repair job. They have to tear the engine down to find the blockage.I was told by my service advisor that this shows up at about 115-120,000 miles. It is caused by carbon build-up. I maintain my car as per factory specs so it is not a lack of maintenance that caused this. In my estimation there may be a design flaw in the emissions system. Since the car is out of warranty the dealer cannot do anything for me to correct this. When I contacted Mercedes they said that because of the age of the car and the mileage they cannot or wont do anything for me. They wont even split the bill with me. However, they would give a $3,000 incentive to buy a new car. In the the meantime, my car has been rendered worthless. I cannot trade the car nor sell it with the check engine light lit up. I am at a loss on where to go from here. Any ideas?

Bought a 2007 GL 450, certified pre-owned, and started having problems before 60,000 miles. Cam magnets, alternator, suspension, air compressor, DVD player, battery all failed. I have already spent thousands of dollars on repair. Very disappointed.

Loved the comfort, the handling, the speed and of course the luxury of a Mercedes Benz SL500. The convertible was spacious even with a retractable top. The seats were very comfortable and the interior actually suited passengers and drivers of all shapes and sizes comfortably. I loved the safety features but I also loved that many were intrigued enough to learn more about the car and the comfort of the ride. However, I dislike the sticker price. But I enjoyed the driving experience. I was confident at every moment that I would have a safe ride, yet sporty and fast. It was a bucket list dream come true item to check off!

I purchased my MB GLK350 about 1 1/2 ago. I was so excited as it was my first MB. I just found out that the car needs a new transmission. The dealership gave me an estimate of $8,000. The warranty just expired 1,000 miles ago. This car is a piece of **. Its no way possible a 4-year old car needs the transmission to be replaced. I barely drive the car, only to school and back. I was considering getting a new MB before this happened. I will NEVER purchase an MB again.

2012 GL350 blue - An absolute nightmare of epic proportions. Purchased new from my dealer to drive to Georgia. Drove the following day to GA and back. Noticed oil all over my garage floor. Called dealer immediately and took in. Told loose oil line. This continued to happen four more times. Drove car very little. Had two other cars. One week before I was due to turn in was driving it and check engine light came on. Called dealer. Said couldnt get me in. To keep driving it, that it probably was just a bad sensor and happens all the time. I parked it over the weekend and didnt drive it. Following Monday took it to take my daughter to dentist, dash lights flash, power steering goes out, car is dead. Had towed to my dealer. Was told engine full of sludge. Engine blown and they can fix it for $30,000.00. Words cannot express my feelings in buying a $70,000 car and having a blown engine at 26,000 miles with no warranty. This happened in August. I renewed my lease and took to a certified garage for repairs. Came home to an orange notice two days before Christmas from a repo agent. I called immediately. No one would answer. Left two messages. Called MBFS said they were no longer going to honor the lease extension and want the car back. I explained to them the car is being fixed. You know where it is and have the whole time. They agreed. Such a horrible nightmare. Made all my payments. Fixing car which was not my fault to begin with. Have all records of leak from my dealership, also the oil all over my garage floor (lucky for me my dealership did provide me with degreaser as their solution to get the oil off the floor, which it didnt), also have letter from Mercedes wanting to take my car to their proving grounds in Ann Arbor Michigan; that they are running test on the Blue engine from 2012. I would appreciate anyones help. Too many details to list all here. Most unbelievable. So utterly devastated.

I have a Mercedes-Benz sprinter van that has been in the dealer for over six weeks now. Mercedes-Benz has done nothing to help out in the situation. No loaner car even though I asked for one. I just sit here and wait for my sprinter van to be fixed and still nothing is being done. I am paying insurance and massive car payments for a car that I cannot even use.

A year ago I purchased my first Mercedes, a 2010 Mercedes Benz, GLK350. My first foreign car. The car has been driven less than 3500 miles by me. I get into the car over a week ago and the light comes on in the dash (Frontal SRS/airbag). The car will not start. The AAA service came and tried to jump me, with no success in getting the car started. He tested the battery and replied and showed me that my battery was great. Your mechanic looked at the car, after I had it towed to your dealership) and Chris informed me that the battery was no good. (The mechanic stated he could not see what was wrong until I purchased the battery.) And wanted to charge me $500.00. We all know, with common sense, that comment was incorrect.I’ve always known, if I bought a foreign car, I had to know my rights and become very knowledgeable of the Model/Make. So I maintain counsel. I remembered the recall of the airbag and airbag sensor. I noticed the rear taillight not working (A possible symptom due to faulty pyro-fuse.) If the car has a pyro-fuse and this fuse is not properly working, there is no way to start the car. It is not difficult to change the pyro-fuse but the SRS system might need a reset. Also if the issue was at the pre-fuse box. The frontal module has harmed other electrical parts on my car and need replacement. Chris informed me that the problem was possibly the pre-fuse box and it needed to be replaced and my total cost is $1300-1400. He also stated that they were not sure that the pre-fuse was my problem. There could be other issues, but I must pay for the box first before they could find out definitely. I informed him of the recall and he stated the recalls had nothing to do with the pre-fuse box. I requested that he at least repair the recall items. The parts of the recall, he states, are pending. So I find people have died because of this recall, per legal counsel, including the defected rear tail light. THIS IS A SAFETY CONCERN.I AM REQUESTING THE FOLLOWING: For this service expense to be applied to either recall or manufacturer including the battery cost and replacement. Whatever sensor is faulty, the battery was drained. Return my old battery and the pre-fuse box. Make arrangements for a loaner until recall parts are in and replaced Hire employees who are professionally experienced, compassionate, knowledgeable, honest and not greedy to take extra money home to care for his family (per the attendant). If one possesses the traits requested, his sales will increase tremendously.

I have bought a 2011 ML350 from Mercedes-Benz a 1.5 year ago. Now I went back to same dealership to trade in or sell it. I was told they dont buy cars that was involved in an accident. The accident happened one year before I bought the car from them, and it was not disclosed to me at all. So be careful.

I placed an order for a Mercedes S class through a leasing company in October, for January delivery. Having placed the order I asked the leasing company for confirmation that the car had been allocated by MB. The leasing company suggested I complain to MB and ask them to confirm allocation. I had both written and MB at that time and they seemed to be responsive to my complaint. I then had a call from a woman from MD in Holland and she confirmed that the car had been issued for production, with delivery in Mid January. I contacted the leasing company who subsequently confirmed that the dealer still had no confirmation of allocation. My attempts subsequently to clarify the situation have been a complete waste of time. MB Europe now consider that it is not a problem they will discuss because I dont have a contract directly with them and now it seems the conversation I had about delivery in January is a figment of my imagination. It never happened. In other words I am either an imbecile or a liar. The attitude I get from MB is its nothing that they will comment on. Just completely abandon any responsibility to meet their obligations and commitments. They have the nerve to challenge what I say when I have it in writing. Anyway, needless to say, Im appalled that they just couldnt give a damn.

Unfortunately I cannot repeat my exact sentences since my complaint had to be inserted to a form provided by Mercedes Benz. My complaints were about rear bumper parking sensors and seats. I have not heard anything from the Mercedes Benz up until today and I have not received any acknowledgment that my complaint was received and would be duly addressed in due time. That is a real shame for a world leading automotive company.

C250 2012 - I bought this car new from the dealer and although Im satisfied with the vehicles performance, I think MBenz should re-evaluate what they are charging clients. Oil changes and the many maintenance repairs are incredibly high! I will not recommend anyone to buy an expensive vehicle that overprices their maintenance. My next vehicle will definitely not be a MBenz.

I have a 2008 Sprinter 3 L diesel and at 251000 miles the timing chain broke driving down the road at 60mph under cruise control. Since its an interference type motor the Benz certified mechanic recommended replacing the motor. Poorly built delicate vehicle. Ill never buy another Mercedes. Ill buy American next time.Updated on 10/06/2017: The new motor goes into limp mode about every 500 miles. Mechanic replaced an egr sensor but didnt fix problem. I have no faith to take it to dealer because two of them, (one near Boston and other in Novi, Michigan) have tried to get out of honoring warranty. DO NOT BUY A SPRINTER!

I bought a Mercedes G 55 AMG in March 2013 for more than a Crore rupees and its been giving problems from day 1. This machine is a total failure, probably a bad production piece which they have given to me. I have had fuel pipes bursting, brake pedal plays, fuel tank issues, fuel system problem, starting problems and various other problems in their so called top of the line SUV and I have tried to complain to everybody from bottom to top but nobody is ready to help. All they are offering is a extended warranty which they offer to any customer who make s even a little bit of noise. I have had the worst experience of my life with Mercedes Benz India. After buying this car I have had this in their workshop for nearly 100 days already... I really dont know what to do and whom to approach for this problem. Any help would be appreciated..

We bought a 2020 GLE 450 over a month ago. The dealership experience from the beginning has been nothing short of a nightmare. The salesman was pushy and rushed us to make a decision based on other customers arriving in one hour to buy the vehicle out from under us. Once we decided to buy the vehicle the Mercedes Concierge was unavailable to ensure all features were operational prior to our taking possession. The salesman muddled his way through the features. When we left the AI was not fully functional but we were assured that “it just needed to finish loading”. Well, that couldn’t have been further from the truth!The vehicle has been in the shop at a different (much better) Mercedes service department for over three weeks now. We finally found out that we need a whole new command unit that has to ship directly from Germany! We’ve been told it may be another month or more until we get our vehicle fixed. The service department told us that it appears that the Walnut Creek dealership KNEW the AI was not functioning when we bought it because it had been reset 4 days prior to our purchase!!The other issue has to do with our trade-in. The Walnut Creek dealership mailed the pay off for our trade in to the wrong place! The check has been lost for three weeks and each time I inquire I get a different story about what happened and where the check went. This seems borderline criminal! We have contacted Corporate on two separate occasions with no resolve and at this point the only help or communications we are receiving is from the current service department.

CLS 63 AMG - I have had 6 wheel rims crack in the first 100 kms. Each dealer will not put me on to customer complaints and no one returns any of my calls about this. The only excuse I got was after the GFC Merc will not warranty any parts. They wanted to charge me $7,800.00 for a new exhaust system, telling me it needed to be totally replaced. I took it to a Mercedes repairer aftermarket; the muffler had a crack near the cats, a 2 hour repair job. I phoned back Mercedes Benz - they emailed me that they don’t do workshop welding and that they only replace it with new, sorry.

I want to purchase a duplicate of my C280 1999 Mercedes Benz key, which I lost. In Bolivia, the Mercedes representative, Ovando **, says they cannot sell me the key duplicate and give me the full service, because I bought my car to the previous representative. They can only take care of the cars they sold. I bought my car from the official representative in year 2000. I kindly request your help, so that I can purchase the car key. Since I lost the car key of my Mercedes Benz, I want to find a way to solve the problem and get a duplicate. I have three children, and I am having too many problems, since I do not have transportation. Please reply ASAP.

I’ve leased my first “luxury” car, a Mercedes Benz GLA 250! Since the start it was not the best experience, I’ve should take note... The salesperson resigned and my ordered vehicle didn’t arrived... They assigned a new person two weeks later and then had to wait another 15 days until they asked if I wanted to choose from one of the new cars they had in inventory, since they didn’t had the options I wanted they’ve added the camera for reverse for free (they had to).First weekend I left for a mini vacation came back to a non start truck, couldn’t even get in... Called the roadside assistance and they had to come and start it... It was very strange, a brand new card having those issues. Took it in for review and it had “according to them” nothing wrong. Last year I went again on vacations, next morning wanted to go to work and again, didn’t start. They said this time it was the battery, replaced it for free. They made me waste half of work day. So here we are, 2018, last year of my lease and I just got back from vacations, and again! Yes again! It won’t even open or start. I’m so relieved that I get to replace my car this month and I’m so disappointed on Mercedes Benz.

This is the seventh Mercedes that I owned. Am now 92 years old. The passenger right front door handle broke. The vehicle is a 2010 C300 4 door sedan with 21,000 miles on the odometer. I had it repaired at Mercedes Star Motors in Benicia, California. They said I have to purchase a whole door panel which I paid $750.00 to repair a broken door handle. I wrote to your complaint dept. approx. a month ago, but NO REPLY!

On April 3, 2012, I purchased a pre-owned 2007 Mercedes-Benz SL550 from a well-established Mercedes-Benz dealership for reliability and assurance. On September 13th, 5 months later, I heard a whining, grinding sound coming from the engine area. On September 14th, I took the vehicle to Mercedes-Benz of Encino wanting the dealership of origin to investigate the problem. Their diagnosis was replacement of the ABC pump. After considerable negotiation for what I considered their responsibility, I paid $3015.95. On Saturday, October 13th, I started my vehicle and a red indicator read ABC malfunction. Also, smoke exited from under the hood and oil leaked. Again, it was towed on October 15th to Mercedes-Benz of Encino. After inspection, I was informed the ABC system hose had burst. The initial assessment was $882 for repair. After several emails to the General Manager, I was informed the cost was $629. My argument is two-fold. Although, the vehicle was not certified pre-owned, I expected Mercedes-Benz to had fully inspected the vehicle prior to sale. Second, when installing a new major pump, why not install new hoses preventing this malfunction? The first repair cost was outrageous, and the second cost avoidable and ridiculous.

Mercedes SLK 350 2012: Bad burning like smell entering car below steering wheel. Reported this to M.B. Canada and dealer when I bought the car. I was told to watch for oil drops, antifreeze etc for 3 years. Finally I found how I could demonstrate the smell to the dealer, who kept the car for over a month and drove 2000 km. Could not find the problem. Car was returned and I was told that they are unable to correct this problem and one of the managers will contact me. It might take a long time. That was August 2017. I wrote many e-mails, but nobody wants to talk to me. I am very unhappy with the people representing M.B. I also contacted Germany, but no help. I also contacted M.B. Germany, answer - Contact M.B. Canada which I did with no help from them.

I purchased a 2015 Mercedes GL-350 in May 2017 with less than 20K Miles on it. I was told that it was still have full factory warranty on it until 4 years or 40K miles. About 6 months after purchased the vehicle; We started to experience an intermittent problem with the rear view camera and 360 view cameras; once in a while when we put the car into reverse, the screen would continuously flipping between rear view and 360 view. I recorded the issue on camera and brought it to the dealer. The mechanic at the dealer looked at the video and drove the car around for 5 minutes then came back and said that he does not see the problem at the moment so there is nothing they can do. About 8 months before the warranty expired, we began to have another intermittent problem with the transmission, every couple of months, the reverse gear does not work. You can put the transmission into reverse, feel the gear engage but the car wont move; we can rev up the engine to 3000 rpm and the car wouldnt move. The only way to get out of that problem is to drive forward for about 1/4 miles, then after that the reverse gear work again until the next time. We brought the car to the dealer, they test drove the car and did not see the issue, so they again told us, there is nothing they can do. Kept having both of these problems every few months, so we recorded the problem with the transmission on video where the dashboard show the gear in reversed, engine rev up and the car did not move (can tell thru the windshield). We bought it to the dealer and show them the problem. They again drove the car around for a few minutes and came back to tell us that there is nothing they can do because the problem does not happen at that time.When the warranty about to expire on this vehicle, I called Mercedes USA (talked to Erik). He told me I should bring the vehicle back to the dealer if the problem comes back, but I will be responsible for all cost of diagnostic and any cost associated with fixing the transmission. I told him I have detail dealer record/video of the problem existed well before warranty expired and it is Mercedes that could not fix the problem. He kept repeating the warranty policy of 4 years/40K miles and owner responsible for all cost afterward, and that was how the call ended. We spent twice the money on this luxury brand and this is how they treated their customers. I will never purchase another Mercedes or any of their franchise brand and I will make sure I tell this story every chance I get.

I own an ML 500 2008 model. At no more than 10000 km, the front suspension collapsed. 30000 km later, the same problem occurred. Mercedes Benz refused to repair and I had to pay over R30000 for replacing it. At 150000 km the hydraulic pump collapsed. I had to pay R9000 for a replacement. One month later, it collapsed again!! They replaced it on guarantee. One month after, same problem with the pump happened again. They replaced it and said that if it happens again, it is my problem and they will not look at it again!! Now the car has 170000 km and it does not change gears. I have to stop the car in the middle of the road to switch the engine off to reset the computer and start it again. It happened a couple of times during the day. The central locking is not working either. The suspension is making a terrible noise when I go over bumps. This is the ** car I ever had!! My wife drives a BMW, no problems at all.I wrote to Mercedes customer care services a few months ago about the problems and Im still waiting for an answer. The car is always serviced at Bedfordview dealer. What a ** dealership? Its always my mistake for the failures!! Soon i will take the car outside of BMW head office and set it on fire after I invite all the car magazines and the management of Mercedes to see what I do to rubbish cars like this. I will then walk in to BMW AND GET AN X5.

I have decided to write this review after multiple BAD Customer experience from both the Customer Service & the MBFS. Its very disappointing that MBUSA & MBFS dont care how long you been a customer and how many Mercedes Benz & Mercedes AMG you have had in your immediate household. Thank you.

2014 Mercedes S550 4Matic - Humming noise between 50-60 MPH. Ray Catena of Edison, NJ kept my car for 4 days trying to figure out what the issue is. They said they contacted Mercedes and said Mercedes is aware of this issue. I will be contacted when there is a fix. I said can you put a date on the fix, they said NO. What am I suppose to wait 5 years for a fix? Dealer said to contact Mercedes customer service and be a Pain in the butt and see if they will declare my car as a lemon - well that didnt work. Mercedes contacted dealer and dealer said, they have duplicated this same issue in several other S550 and that it is a part of 4Matic system. Bottom line: Getting rid of Mercedes and never buying it AGAIN in my life. Stay away from THIS BRAND.

I custom ordered a 2017 GLC and purchased it last summer. Initially we loved the car but there are certain issues that make the car dangerous in the rain and are highly irritating and ruin the driving experience of the car. The cars windshield wiper system is highly flawed. When driving in the rain, whether it is pouring or light rain, the windshield flutter very hard making driving in the rain unsafe, distracting, and highly irritating. The dealership replaced the blades twice before replacing the actual wiper arms. The problem persisted. Once it began raining more, they noticed more and more customers are bringing in their new 2017 models for the same problem. After testing their inventory, they finally advised us that it is a design flaw and there is nothing they can do unless Mercedes Benz issues a recall.I have attempted to contact Mercedes numerous times, but they are unresponsive. I have no idea what to do now. It is very distracting and dangerous to drive a car with wipers that stutter heavily. Finally, the car has electronic issues. Lights inside the car will go on or off on their own. The car will not lock at times. Bluetooth sometimes works, sometimes not. etc.

When you hear Mercedes you think, high end, great quality and understand expensive to repair. I received notice to replace the airbag. I went to a local Mercedes dealer for the service. In the process, I inquired about what it would cost to repair the drivers bottom seat that is ripping at the seam and what it would cost to replace the broken, Plastic passenger door sensor. I was quoted $450 dollars for 2 hours of labor to replace a sensor that pops into the socket. What a joke. Then after picking up the car from the airbag replacement, found that the driver window button, also Plastic was broken off.It was not broken when I dropped off the car. The dealership will not take responsibility. I have to say that I am really surprised that either the sensor or the window button are made as cheaply as they are. I dont understand why they would not be made of a more sturdy material given the name of the manufacturer. The lack of responsibility of the dealer for the damage they caused was definitely unexpected. If I thought, at one point, of getting a new Benz, it will not be a consideration now. Nothing like overpriced and lack of accountability. Thank You Mercedes.

I leased brand new GLC300C 2017 on Dec 2016. While driving on the highway at 65m/h the vehicle slowed down on its own and lost throttle. Many warning messages started to pop-up on my command center screen (Check engine, collision prevention assist plus inoperative and peeps). I was not able to bring the speed back up no matter what I did. I pulled over to the side called the road assistance. I managed to make it to the dealership at 25m/h speed. After multiple visits to the dealer workshop they fixed loosing throttle problem. After few weeks I have the check engine light. I went back to the dealer more than once. They fixed the check engine light. Recently I have the (Collision prevention assist plus inoperative) message all the time. I confirmed with this message that the automatic stop to prevent collision doesnt work. Went to the dealership they said there is no fix to this problem. Did anyone has the same issue with your car similar to mine?

I am a successful business person who feels like he has been really screwed over by the hype of Mercedes Benz and their gouging dealers. My 2000 S-500 has been a real piece of ** and now the trade in value is less than a cheap Nissan. I purchased this piece of junk in 2003 with 37,000 miles and have had over $40,000 worth of factory repairs under the original MB warranty and with the extended warranty. And yet, still this hunk of junk continues to break down. Now that this overpriced status symbol is almost worthless. I have learned my lesson. Mercedes Benz and all of your snooty dealers can eat my shorts. I will never purchase any more of these quality cars again. Keep your overpriced garbage!!!

40,840 Mile service on 2012 E-350. We had our 7 year (70,000 Mi.) service but only 40,840 miles on vehicle completed at Mercedes of Hilton Head which cost $785.46. All prior services, from our purchase in 2012 with 12,000 miles, completed at Mercedes of Hilton Head. They discounted this to $657.37 after I raised heck for billing me $6 for washer fluid I had just filled. The year before the annual service was $902.90. Then I got the breakdown on additional recommendations as follows 1) Replace Transmission mount found collapsed $254.09, 2) Repack and adjust front wheel bearings $518.97, 3) Reseal Left Front Cylinder Head Cover $278.27, 4) Reseal Both Left Side Cam Magnets $291.28, 5) Reseal Right Front Cylinder Head Cover $293.18, 6) Reseal Both Cam Magnets on Right Cylinder Head $395.58 For a total of $2031.37.The last year we put on 4,000 miles with no mention of any of these issues in prior years. While I understand somewhat (again usually 100,000 miles) the repacking needs, the other two items were completely a failure of the vehicle to perform properly and unusual failure (I would hope) of things that I have had cars with over 150,000 miles without issues. I called Corporate, after the dealer gave no assistance, as I thought those repairs should be covered with such low mileage and care given to the car throughout its life. They offered $600 off if all service was completed at the dealership. Ive had a Buick that was 2 years out of warranty with 42,000 miles engine replacement all the way to the torque converter because of the engine failure and cost me $100.00. I always thought Mercedes was a quality vehicle, and I was sadly mistaken. Do NOT Buy Mercedes.