Infiniti offers many different models for the working family, people just wanting a durable, reliable car, for those who want to look stylish but yet affordable. Great appearance, great build, the different features the car offers makes choosing easier, not just one type of appearance but many for others to choose from so not everyone looks alike. The upgrade features on the cars are also great. Since you have many different cars to upgrade from it helps choosing better so you can get the best for your money. It has lots of room to stretch out in and be comfortable while also being in a reliable yet durable car. Function is great especially in the sedan and SUV models.

I am the sole owner of my 2005 Infiniti G35, bought in new September 2005 and only serviced by the dealer up until recently when I realized they are ripping me off. Since I have had it I must say it is by far the worse vehicle I have owned. It has an oil consumption issue in which the dealer has pretended to know nothing about or that they have never seen before. Every 1000 miles I have to put oil in it. I have replaced the cockpit because of a fuel gauge issue, which they have claimed to never have seen before (but first they replaced the sensors in the fuel tank). I have replaced the rack & pinon steering, and did I mentioned the only thing they could do is refer me to a salesperson to purchase a new vehicle. I will never buy another Infiniti. I wish there was an advocate out there for people like me when manufacturer does nothing.

I bought a Q50s 4 months ago. Ive had problems with stereo since day 1. Infiniti said there would be a fix any day now. My dealership said its a common problem with this car. Infiniti set me up with my own account representative. She agreed its been a problem. She then told me that infiniti would make 2 car payments for my inconvenience. A few weeks later I received a call that it wasnt approved and I could get a $300 service credit. How can infiniti still sell a car that has a known problem?

Purchased brand new QX80 in September 2016. Took to Infiniti of Lubbock October 19th 2017. Worst dealer I have ever dealt with. Both times tried to upscale my wife. Front radar is not working properly called and said it is under warranty vehicle has only 20,000 miles. Dealer states the radar bracket was bent and that something hit car to bend it. Vehicle has no damage and has never been hit. Dealer says the front of vehicle is plastic and something could of hit it and bent bracket which is not physically possible. Spoke with Infiniti regional manager and she was just as bad and has no clue of what is going on. She just agreed with dealer. Called dealer I purchased vehicle from and they believe there is no way possible something caused that. Never again will I purchase a vehicle from a manufacturer that will not stand by their warranty.

I went to lease my 2nd Infiniti and ended paying much higher than what they advertised. They will try to sell you overpriced maintenance plan to collect more profit. Although they say they are transparent but actually. I feel I was mislead into paying out than I originally planned. Be very careful dealing with this dealership. I will NOT recommend anyone buying or leasing from this dealership.

I had this same thing in my Infiniti M35 Sport. It has everything to do with the tires. I had OEM and they sucked and were very expensive - Bridgestone something or other. Once I changed tires this whole issue went away.

I was very happy with my car. The Q series has amazing options and amazing quality. It has power windows, locks, and seats. It also has heated seats, mirrors, touch screen navigation, touch screen radio, cruise control, excellent quality leather interior, back up camera, and TVs in rear. It is fully loaded but every option for upgrade is available. It also has big quiet motor and excellent factory warranty. It can accommodate 5 people comfortably. It has lots of leg room and very large trunk. Baby seats fix well, too and so do tall people. I love all the space. I would recommend this type of vehicles to anybody.

Where should I start. A few months ago my 2014 Kia Optima SX Turbo began to show condensation on the front driver side fog light. I took it to my nearest Kia dealership (Ourisman Kia in Chantilly, VA) and they were very prompt in helping out and nice. Great group of people and great service department. The service department changed the whole fog light assembly and the issue continued to occur. Ourisman Kia escalated the issue to Kia Headquarters to see what could be done. Within a week a representative contacted me and was very polite in explaining the process. The Kia representative explained that because we had already changed the fog light assembly, he had to escalate the issue to a different office. The representative stated that someone from that office would contact me within two or three business day. I talked to the initial representative on 10 August 2016 at 17:30 pm and since then I have yet received any phone calls from the other department that is supposedly handling my case. I have called four separate times (08/15/2016, 08/17/2016, 08/19/2016 and 8/22/2016) directly to the person in charge of my case and nothing. I have been able to talk to other representative and they have been very helpful, but they tell me they cant do anything because my case has been escalated to a different office. Im hoping to get a phone call soon, but for now worst experience Ive ever had with Kia.

My Infiniti 2003 G35 audio finisher circuit board is defective, which causes the audio and temperature controls to be inoperable. Nissan North America/Infiniti Division issued a 2003 G35 Sedan Audio Finisher voluntary service campaign, but is only covering sedans manufactured up through August 21, 2002. When I called to take steps for the repair of my 2003 Infiniti G35 sedan, I was informed my car was manufactured in December of 2002, and was outside of their voluntary service campaign, even though the defect is a known problem to the 2003 G35 sedans. I am concerned for my driving safety, knowing the AC/Heat is running full blast for the duration of my drive. I commute at least 500 miles from Monday-Friday (not including weekend driving), and I know this will put a huge strain on other mechanical systems in my car, and I can only imagine my time is short, before my entire car is rendered inoperable. Without Nissan honoring this repair, or until I can afford to repair the defect myself, my car has no value even as a trade in. I will never buy another Nissan/Infiniti product, and will start my own personal campaign to convince other consumers, not to buy a Nissan product either.

Infiniti qx-30 all wheel drive 203 hp 2.0-liter turbocharged engine 7 speed, Infiniti qx50 325 horsepower 3.7-liter v6 engine rear hatchback, Infiniti qx56 SUV 400 horsepower 5.6-liter v8 engine full-size SUV. Infiniti qx56 full-size luxury SUV fits 7 - 8 passengers, 20-inch wheels, xenon headlights, tri-zone climate control, ventilated front seats adaptive cruise control, high-tech safety controls. The optional features include active suspension system, twin screen rear entertainment system, 13 speaker bose stereo system, heated front seats, sun or moon roof, and rear view reverse camera. Also, this luxury SUV large to fit 7 or 8 passengers, power folding third-row bench seat, very comfortable elegant cabin leather seats heated, optional Bluetooth and USB ports.

I purchased my 1st Infiniti almost 2 years ago. I have spent more time in a loaner car than the car I purchased. The motor has to replaced at 37K miles. The head gasket has been replaced twice and my car is currently back in the shop again. The car has left me stranded twice! This is a manufacturer defect! I guess my safety and wellbeing is not a concern for Infiniti or the BBB. Im assuming I would need to get injured or possibly killed in this car (lemon) before Infiniti will acknowledge the obvious defect. Infiniti/Nissan pride themselves on having award-winning Customer Service. I unfortunately would need disagree as this is the first Infiniti I have owned and the Customer Service/concern I have received has been anything but award winning!

This sport model has the thinnest tires that go flat constantly. In the first 18 months of my lease, I have had 5 flat tires costing $2,500. - Infiniti will not honor their offer of $1,000. To add a tire protection package to my lease. They are a TOTAL Scam of a company and have lost me and my extended family as Infiniti customers.

Ive owned my QX60 for less than three months and after less than 3k miles the bottom portion of the drivers seat no longer heats or cools, however, the back part does. I took it for warranty work to the Infiniti dealership in Silver Spring, MD and they told me that the seat immediately worked for them which I know is a lie because amazingly it didnt work after I got back in the car. They said they hooked it up to the computer and the computer showed it was working properly, however, they never showed me the computer results nor did they show me that the seat worked. In addition to the seat not working properly the rear windshield sprayer was clogged and they blamed it on the dealership who sold it to me. They unclogged it, but it still doesnt spray, it just shoots out washer fluid. Buying this vehicle was a waste of my money and I shouldve known better than to purchase another Nissan product considering I owned an Altima several years ago and the alternator went bad with only 30k miles. In addition, the CD player in the Altima would jam anytime a CD with a paper label on it was put in it. They replaced the CD changed once, but the 2nd time it happened it was out of warranty and they wouldnt replace it. Based on that I should never have purchased another Nissan product and I wont ever again. The only reason I didnt purchase an MDX is because it cost several thousand more, but it wouldve been worth paying the extra thousands because thats probably what Ill spend on the QX60 after the warranty is up.

I bought a G37 Infiniti Coupe from Infiniti of Manhattan back in Nov of 2013. After a few months I realized my lower bumper paint was cracking in several areas. I contacted the manager ** and explained to him the issue - he then said bring the car back. I did drop the car off on June 2nd in 2013 and the car bumper was still a mess when we picked it up. ** then stated to me Bring the car back the following week and I will send it back to the body shop. I took my vehicle back and this was an ongoing issue which was never resolved by dealer. I then contacted Infiniti Affairs and made several complaints about this issue back then and still no help. I called recently on February 26, 2015 and spoke to a Claims Agent by the name of ** from Consumer Affair. She stated, I see this been an ongoing issue with Infiniti Manhattan. But Im sorry to tell you they are now closed but go to the nearest dealer in your state and have them take pics of the bumper. I did that the following weekend and went to Ray Catena in Edison N.J. ** a service adviser that assist me at all times took the pics. ** contacted me on March 2nd of 2015 saying Infiniti Consumer Affair Regional Manager came to an Agreement that my bumper isnt a manufacturer issue and they wont be covering my damages. She then went on to say she received the pics of the bumper. Ray Catena employee did state in the email with the pics it was a horrible job done. I then stated when Infiniti of Manhattan had my vehicle it wasnt a manufacturer issue then neither. So she stated they are out of business now and Its nothing we can do. I said thats very unprofessional of Infiniti a Luxury Car Brand to tell customers that they can assist them. She then said, I understand your frustration but the case is now closed. I totally lost it over the phone on her and tell her I wont stop here with this big issue. She then asked, Do you know what body shop your car was at in NYC? I stated, No check your files for my information. Im sure your company has all Infiniti of Manhattan customer files. Her response to me is, We dont have any customer files from Infiniti of Manhattan and maybe you should try to find the owner and he can better assist you. I said to her, Your attitude and poor judgment will help cost Infiniti in the long run. She stated, Well we have no files for them and there is nothing we can do, being that my bumper wasnt a recall. I said to her, I need to speak with your manager, she said to me I will send an email for one to contact you. Its been seven days to be exact as of today - still no call from Infiniti Management. I will be contacting Consumer Affairs again this morning about this terrible service Im having with them. I also have my packet from Infiniti of Manhattan stating the services back in June of 2013 that was performed horribly by them. So I have proof that Infiniti of Manhattan had my car twice and still did my bumper horrible. So being that ** stated Infiniti Consumer Affairs have no files for Infiniti of Manhattan Customers. Guess what - I have found my work order and I will move forward with my evidence and seek Legal Advice. I wont ever buy another vehicle from Infiniti again in Life and I wont recommend my family nor friends. Their Consumer Affairs Suck Majorly and I have read many other customers complaints about them as well. Thanks.

Paint clearly was defective and started showing and cracking in few spots just about the 4th year. Wrote to them to get someone to check it out... It took a while for a supervisor NOT to bother but to call and deny the coverage. I read that paint DEFECT is well beyond the basic warranty, however, even after my calls, anyone bothered to have me take it to a dealer to look at, although a dealer I service the car at, advised to call them originally as he was sure it would be corrected! Should have bought my son a Kia or Hyundai!!!!!

I have been looking to buy a new luxury sedan and was considering a Infiniti Q70 Hybrid, only because the MPG of the non-hybrid for Infiniti is terrible. I actually like the Q70L because of the legroom in the rear, but the Hybrid was not available in it. However, any dealer Ive visited says that they have never seen the Q70 Hybrid and doubt that it is available. When I go to Infiniti website and do a Build and Price, I can build it, yet the quote goes to my local dealers (not so local... 2 hour drive) and they tell me not available. I try to contact Infiniti Consumer Affairs to find out whats going on and they put me back to sales of the dealers Ive already talked to... that know just as little as I do. I guess that is my hint... That it is probably a mistake to be looking at this vehicle in the first place. I get quick and satisfactory replies back from other manufacturers where I have contacted for other issues or questions.

I have changed my car battery 3-4 times for the past 7month. My battery kept dying and if a car (G35/03) is not in use for one day, the car wont start! The A/C starts on its own to the max and it doesnt allow me to stop it. The radio doesnt work at all and CDs got stuck in the CD player for almost one year.I have read other forums which surprisingly, other people had same issues. Therefore, I am urging the Customer Affairs to please, please take this matter seriously since the battery drainage is connected to the wires. You can imagine if something goes wrong with the wires, what would happen to the driver? This is a safety issue.The Miller Infiniti dealership told me that the stereo system is an Infiniti issue and they knew about it. Im quite surprised that the manufacturer knows about the wiring issue and still failed to do something about it or make a recall. There are many costumers that were told that the battery drain is a result of amplifier and radio wires.

Infiniti g20 and I30 are good standard cars. They hold up and last awhile. Although the cv axles and the starter go out. They drive smoothly and have a number of options for upgrades including Bose sound systems and built in navigation. The Infiniti i30 has a standard CD player and stereo with a 6 cd capacity housed in the trunk. It has leather seats and a mesh automatic window cover to help with the heat. Also, the powerful v6 engine, navigation and sound system are extremely useful. It is Bluetooth capable and steering wheel controls make placing phone calls, changing the station, or increasing the volume seamless. Large backseat and passenger seat space are great and there is also front passenger seat heating as well. The back has child lock if needed on both doors. Also, comfortably fits a car seat and two other passengers in the back.

I patch the new QX60 2020. From day one a lot of issues in the car when is very cold. The window glass is not rolling up. Heater is not working. I strongly recommend do not buy the Infiniti. Im not going to buy anymore Infinity. I have a warranty but theyre saying diagnosis theyre going to charge it.

2006 Infiniti stalled on highway. No power steering No power brakes. I barely just missed getting into a serious accident... got the car to the breakdown lane. The most horrifying experience. Infiniti will not fix this problem. Infiniti stinks!

I wish I had found this website prior to conducting business with Infiniti. I agreed to a 39 month lease agreement. The sales rep told me since it is a lease vehicle and it will show under Infiniti, they take care of property taxes etc and I would only pay the monthly payment which is link to my bank account for automatic deduction so that I will not be late. I was wrong. WARNING: PLEASE BE VIGILANT if you have an account with Infiniti especially MISC charges.I had a parking ticket in Arlington which is $50. I paid for the ticket. Apparently Infiniti gets the notification also. Instead of investigating into the ticket, they ALSO paid the ticket and added the charge under MISC $50.00+$20.00 (20 is the admin fee since they paid the ticket). I called to dispute it. I spoke with several individuals and supervisors over several months. The supervisor spoke to me a condescending tone. Instead of objectively looking into the charges, they repeated what previous employees have noted in the system regarding my account. THIS GETS BETTER..I had to called Arlington Treasurer with the ticket number and guess what.. my account showed two payments (one from Infiniti and one from my bank account). The representative from Arlington also stated they mailed a check back to Infiniti which they CASHED. Now I have to prove to Infiniti that I paid. After the confrontations, they also reported to Credit Bureau that I was late on my December 2013 payment and it showed on my account. I had to dispute that too since bank statement showed Infiniti drafted payment successful on time. I am confident that this one is intentional.This is really frustrating to the point that I just want to pay for all the charges and return the car. Thankful, I only have one month left. I will never buy anything from Nissan again. I will be legal actions even though dealing with them is extremely painful but if I let this go, this will continue.

I took my car in for service, reluctantly, thinking once they had my address it would mean never-ending direct mail solicitations. I routinely unsubscribe from junk mail such as this but Infiniti has made it IMPOSSIBLE to do so. Ive spoken with the local dealership, corporate, been bounced around to Nissan, sometimes been told nobody knows which other part of the company is sending these, sometimes promised resolution, and at the end of the day continue to receive their BS. Most recently they had the audacity to send me a mailer with a business card inviting me to contact them at the local dealership personally. I will NEVER AGAIN get service from the dealership, and will NEVER buy another Infiniti, or Nissan, as a result of their persistence and disregard of a simple opt-out. I cannot express the extent of my frustration.

They look like good vehicles. They are nice in appearance and have very nice lines and are very sleek looking. They are the best looking line of cars that money can buy. They have big cars and small ones - trucks that are luxury and SUVs that are all wheel drive. They are black, white, blue, grey, silver, green, sand, charcoal. You can customize the car as you see fit. It is very accommodating in the options. You can choose to put in it very nice features to have. It is very good. It has enough room to do what needs to be done it the respect of making enough room to have all your friends and dogs and cats and whatever you can put in there.

Michelle at Consumer Affairs is the most ineffective, rude person I have ever dealt with in a customer service position. Infiniti made many mistakes in the sale of my vehicle which ended up causing damage to the vehicle and they have yet to repair the damage and be responsible for the added expenses to me. I will definitely never be buying another Infiniti. A car is only as good as the company that makes it. It was a very disappointing experience!

I had water pump leaking and my warranty not cover the engine problem! Be aware of Infiniti dealer in Van Nuys!!!! They denied the repair!!!! SCAM!!!! Don’t even think to go there and be aware of the service department!!!

They ruined my credit over $100, because I had a typo in a single month of car payment. I’ve been a loyal customer for years and never had a clean payment history. They didn’t bother contacting me and marked me 30 days late. So now I can’t get the best mortgage rate when I’m trying to buy a house. Their customer service is also very rude when I try to dispute this.

60K of crap. Every day I have to use my 2014 QX60 I wonder what will go wrong. First it was the brakes. Front and rear, rotors, pads, the works at around 12K miles. Shortly after was the transmission. At the dealer I couldnt help but notice the 11 other QX60 cars there. I inquired with one of the service techs who informed me that 8 of the 11 were for transmission problems. I have had windshield molding problems, navigation problems, and small button and switches problems, like falling off; ridiculous! Now at 31K miles, the car battery is leaking. Of course the dealer will not fully replace due to the convenience of only a 24 month warranty. The only good thing with this vehicle is the 3 year lease that cant end soon enough!!

I bought a 2013 G37x and have not enjoy it... I feel I made a bad deal and Im paying the price for it but even worse, Infiniti cant help...of course. Ive leased with Honda, Nissan and said to myself two years ago, let me try a luxury line...so I chose Inifiniti. The car is great but the deal was not (2 years with 10 miles/yr at 429.00 monthly payments). Im glad it was two years because I want to get out of it fast since I cant enjoy it because Ive run into the mileage limitation.Now for the good part... I didnt know that theres a disposition fee after the lease expires; a way for dealers to keep you locked on their cars. Im more frustrated than ever...but a lesson to learn from: know your deals and dont get into something fast. Do your research. Yeah, people gonna say I made a bad deal and now hes complaining... The worst is when a dealer cant help you. Infiniti turns their back after they have your money...so no more Inifiniti for me. If money is all they see and care rather than customer satisfaction, then why should I continue with Infiniti? SO to sum it up, I have not driven my car for the last 3 months and will remain this way until December because of the mileage limitation...so dont get caught up on with a low mileage deal.

I made an appointment for the dashboard recall for my 2005 Infiniti FX35. I arrived at the Long Branch, NJ Service Center early for my appointment, and received a loaner car. Within an hour, they called me to come back for the vehicle. Mind you, I live 40 miles away from the nearest Infiniti dealer.They told me I need to come back and make another appointment when the dash comes in. I asked them why would they have me come in for nothing then. They stated that we need to see if its normal wear and tear, or warranty. I said that If its a recall, then it should be replaced either way. They said, not if its normal wear and tear. It was a total waste of time and every time I go in there they want to charge for something. This time they tried to hit me with a $120 evaluation fee. I will never buy another Infiniti again! Also, they will not cover paint chips I have all over my front bumper. The paint just keeps peeling off and it looks like crap. Its a 50K vehicle, new. There is no reason why this should not be in the recall as well.

I am a third time Infiniti buyer and third time was not the charm. My car has been in the shop 5 times in the first 14 months of ownership for brake noise. Noise which is loud enough to be heard inside the house when I enter or exit the driveway. Excuse after excuse from the dealer with no real resolution. First, it was a pin, then a hose and now a spring. I have to fight to get them to reproduce every single time. Ive been told they squeak when theyre cold then they squeak when theyre hot and finally its not a safe issue.When I opened a case with customer service, what a joke. I called 4 times now, twice spoke to the rep and twice left messages. Not a single thing done as a result of my case being opened. The quality of the interior is awful. Leather seats cracking after just a year, silver trim nicks with the slightest pressure. Every silver panel on my car has dents and scratches - looks terrible. The dealer replaced one of them as goodwill and a day later, there were already two nicks on it. The new panel is worse than the old one. I am very frustrated, I wish I had never bought this car. Buyers, beware.

Consumer Affairs is a complete joke. My 2019 Q50 Red Sport has never drove straight which was bought with 49 miles on it and addressed 4 days later but was told its road crown then set up to drive this way then educated guess of bent strut and has had 3 sets of tires now. They dont acknowledge independent shops service records only the dealerships. They claim I was in a collision causing this damage however there is no evidence of it and they cant acknowledge defects. They said for months I had a bent strut when several of my own inspections said lower control arm has play.Dealership still tried claiming this part was fine and didnt see the grease seeping out of the bushing or the high pressure fuel lines leaking. Following day they magically acknowledge the lower control arm needs replaced due to the bushing. Exactly what my service records pointed to 7 months earlier. Dont trust Consumer Affairs or manufacturer dealerships. Wow guess my mechanics were right. So now they try blaming it on collision and road damage. Im paying for all repairs out of pocket and getting rid of the car that has too many problems. Dealerships cant diagnose issues properly but can break a engine cover lol.

While driving my Infiniti Q60 Red sport (MSRP 52K $) on the freeway, my steering wheel froze, didn’t turn left or right. I panicked to death until the road itself took me to the right shoulder of the road. I turned the car off then back on to release the steering wheel then got home safely. I reported that to the police department and consumer affairs. I can no longer drive this car. I don’t want it. Fixing the issue may not resolve it and it could happen again and put my life in danger. Let the CEO knows that I won’t drive this car anymore. If you give it back to me, am so ready to call my attorney.

I purchased a QX70 in July 2017. I love the car but I started noticing a musty smell when I turned on the A/C about 6 months after I bought. I took the car into the dealership and they told me to changed the cabin filter which I did and to turn off my a/c about a mile before my destination. Ive owned cars for 35 years and Ive never heard of such a thing, especially in Florida. The new filter seemed to help but then the smell came back. My son in law said it smells like an old man with body odor and Ive also heard it smells like rotten onions. I took the car back to the dealership about 6 months later and they did an ozone treatment which didnt really help. I took it back 2 months later after my friends who were visiting from out of town started coughing profusely when they got in the car. Evidently shes allergic to mold. The dealership performed another ozone treatment which didnt help. Infinity supposedly did a mold a test after keeping my car for 3 weeks in the shop. I have not seen the mold test but I can still smell the musty smell. The smell seems to be most noticeable on the passenger side as soon as you turn on the A/C.

I love our Infiniti. Its very spacious and it has enough seats for a lot of people when we go out of town, so we dont have to take two vehicles. It has a navigation, touch screen and back screen so we can watch a movie. It looks like a newer model compared to other cars that are the same year. Plus, its good on gas. Sometimes, however, its hard to park and maneuver since its too big. Its also scary to drive because I feel like Im gonna hit the cars next to me.

I have leased two vehicles from Infiniti, a G35 and a G37. I had no problem when my lease was up on the G35, because I went right into another lease on the G37. I leased the vehicle for 39 months. At the end of the lease term I opted to return the car to the dealership (March 2014). Several months after I turned in the car I received a bill for $300.00, which they said was for processing the return of my leased vehicle (which by the way was in excellent condition and only had 26K miles on it)... Well, okay, so I paid that. I get home from work yesterday to find a letter from a collection agency. It seems that Infiniti sent me to a collection agency for $59.23 that I owed them for the personal property taxes on the car for January - March 4, when I returned the car. One would think that after having a 6 year relationship with Infiniti - paying my payments in a timely manner and ALL personal property taxes that I had to pay to them, someone would pick up the phone and make a phone call to verify that I had received the bill for the $59.23 in personal property tax that I owe them. But no, they just sent me to collections. I JUST received the actual bill from Infiniti a few days ago. I would like to just say, Thank you Infiniti and I will not ever consider leasing or buying another Infiniti again! I am not sure why after 6 years they would think that I would not pay the $59.23 in personal property tax that I owe. I paid them thousands... crazy!!

The model we own and have for sixteen years is Q45. It is the best car we have ever owned with never a mechanical problem. It is a beautiful car as is all their models. Being an older model, it doesnt have the modern technologies as newer models, but what it does have is sufficient for us. We bought the car right out of the showroom without adding any upgrades. I am sure if we wanted to wait, we could have added upgrades but it was fine as is. Our model is a five passenger and gives us plenty of room. Now that we have grandchildren the car seats fit very well and the kids are very comfortable.

I have had an issue with my lease. I went to INFINITI OF RIVERSIDE and the car salesman was Tahir **. The salesman was completely dishonest and did not do anything he promised to do. I inquired about a lease since my lease was coming to an end. He continued to text me the same day and insisted I go in that very day in order to get a deal. Upon going in to look at the cars I told him I would like to return after speaking with my prior leasing company to make sure that I had all my numbers in order. I told him that I usually go with a Broker and he insisted that he was also a broker and that he can get the same deals. I then told him I was not looking to put any money down at the moment that why I didnt want to get the car that very day. He insisted we go on a test drive and we did. I didnt like vehicles color so I insisted I would come back later. He then told me that if we leased the car that day that Infiniti would take care of all the remaining payments, damage fees, and disposition fees. It sounded good but I still had a budget I wanted to stay under. The budget was that of 400.00. He then said that if we got it that day he would be able to do everything, take my old car that day and that he would take care of everything to return it, pay any fees, and I wouldnt have to worry about anything. All he said was that he would need a down payment in order to make the deal. Originally not wanting a down payment I figured if everything was going to be taken care of then it wasnt a bad deal for a 2 year lease. So I decided to try out Infiniti and so far it has been a horrible experience! He told me I could only get a 3 year lease, then he said for the down payment I would have to write out a blank check for 1,600 as the down payment. He never called Lexus to make sure they came to check the car I had to do that. I have been having to deal with Lexus since not everything has been paid off! So now I still owe Lexus upwards of $600 and I have a higher payment on my Infiniti lease because it was going to be a little higher in order to cover any cost. This is the worst car buying experience I have ever experienced and will be glad to return this car and never do business with a shady company like this! I have tried contacting Ali and all he said was that I should take car of it on my own now. And he stopped responding to me.

The starter motor on my 2003 Infinti G35 remains engaged when I start the engine. I can turn off the switch and engine and restart again without a problem. Has anyone had this experience? I also have the well documented audio finisher problem with my radio and a/c unit. Thanks for any help.

I specifically told the salesman when I made my test drive appointment that I havent been in an Infiniti in years and that I wanted to test drive a car and see if this might be of interest to you. I also advised that I didnt have much time as I had to get dinner home to my family but I wanted him to give me a few lease numbers to look at and think about over a few days. I had to repeatedly tell this salesman that I was not buying a car that night and that I wasnt going to make that decision without thinking about it and discussing with my spouse. His response was, Cmon man, I have to make two deals tonight. Rather than providing me with some numbers to think about and offering to follow up with me in a couple days, he repeatedly kept making offers which I had to repeatedly say, Im not buying a car tonight!After saying no about 10 times, he said ,Cmon man, youre killing me, I have to get rid of a car tonight. Never once was he interested in what I needed and what I was looking for. Since when did I stop in to a dealership to help out a salesman hit his goals?! Im there to shop a car that I might be interested in and needed some time to consider my options. After coming back with deal after deal and pressuring me to buy the car, I finally just walked out of his office because he obviously didnt care that I didnt have much time, that I repeatedly said this is something I need to think about and discuss with my wife, and that I needed to get dinner home to my family. On my way out the door, I looked at the receptionist and said, You guys just lost me for life. She said, Youre kidding. I said No, Im not. At that point, I made the decision that I would never be coming back to this dealership to buy an Infiniti.At that point, a gentleman came running out to my car and banged on my window as I tried to pull out. I rolled down my window whereby he said, Im the general manager, what happened, what happened, what happened? I said, You want to know what happened? I specifically told your salesman what the purpose of my visit was tonight. It was to test drive a car and get some options to think about. I liked the car and would have most likely come back later this week to make a purchase. I said, I didnt appreciate the hard sell and the fact that the salesman wanted to make me feel like I had to help him out. He then kept saying, What happened, what happened? I said I had no interest in being pressured 12 different times to buy a car when I was clear what my position was. He said, You dont understand, I have a certain number of cars that I have to sell. I said, Its not my responsibility to help you sell your cars. He then replied, Well, if you werent going to buy a car tonight, then I never had you anyways! I then drove off.Are you kidding me? The GM of the dealership is telling me that well I never had you anyways? This entire experience was the worst car dealership experience Ive ever encountered. Since when did it become all about, I have to make two deals tonight and cmon man, I have to get rid of a car and I never had you anyway? Whatever happened to listening to the customers needs and then seeing what you can do to oblige with their situation and what theyre asking for? If this salesman would have simply listened and understood my needs, then he would have given me some options to consider and asked if he could follow up in a few days. I loved the car and was convinced I was coming back to buy but I just couldnt do it that night! Now, as a result of this experience, not only will I never buy from Lake Norman Infiniti, but I never want to buy an Infiniti, period! Your general managers approach and comment about never having me anyway sealed the deal for me. As far as Im concerned, he represents the Infiniti brand and if this is what your brand is all about, then no, thank you. As the general manager of the most prestigious private club in Charlotte, I will be certain to share this experience with as many influential individuals that I can. This was borderline harassment and was an embarrassment to the dealership and the Infiniti brand. I respectfully request a phone call from a senior officer within the Infiniti corporation to further discuss.

Within a year from buying my Infiniti FX35 from an Infiniti dealership, the fuel gauge began to erroneously display the gas level of my fuel tank. The issue presented itself with fluctuating readings, showing 1/2 tank, then rising up to 3/4, and then decreasing to nearly empty, no matter the amount of gas in the tank. My only defense to this game of Empty Tank Russian Roulette, and the severe headaches/anxiety/burden it presented/posed was to reset my odometer at every full tank, and refuel when the distance traveled totaled close to 340 miles. Currently, regardless of the volume of actual gas in my tank, my gauge reader floats near the E, with the corresponding red light illuminated to add insult to injury. I would randomly check on recall sites to see if this issue has been reported by others, and Ive seen the issue arise in later models and in other model types. The last straw, prompting this post, was my stranded wife and child, where our strategy to guess the fuel level failed us, highlighting the million dollar question: Why do I need to have a strategy to guess the fuel level for a luxury vehicle, with the safety of my family at stake?

I have a 2009 Infiniti G37x AWD, and at this point, I regret buying an Infiniti and will never buy one again. I have had the car 11 months. It had 67k miles on it when I bought it. Now it has about 83k. About two weeks ago, while driving down the interstate, the service engine soon light comes on. The next day I call the dealer and they say bring it in Monday. My catalytic converter has gone out, which will cost $1,500.00 to replace. I pay to have that replaced. I pick the car up on Tuesday, and Thursday the light comes on again. I take it back to the dealer, and within five seconds, the service tech says, Yep, now it’s your other one.” It’s another $1,500.00 to replace. I just got in the car and drove off. After filing a complaint with my local BBB and Infiniti Consumer Affairs, they offer to pay for the other being replaced. But ICA has to send a credit card to me with the amount they agreed to pay before they can replace the part, and they still have to order it. After speaking to Michele today, she then tells me it could take 4 weeks to get this credit card. These cars are cheaply made. I absolutely hate the 7-SPD transmission really. I could have just got an Altima. It basically looks just like it. Note to all, don’t buy these cars. They are no good as I’ve seen in previous statements. Get a Lexus!

I have an Infiniti with transmission problems. Visits and calls to the dealer gave no resolutions. I was told this is a manufacturer issue, but they offered no resolution. Now, the car is stuck just outside of warranty, with the same issues, and at my own expense.

The Infiniti QX60 has great safety features, but the Navigation/Bluetooth is still in the ox-cart Stone Age. Getting driving instructions also slow and tedious, compared to GMC Onstar, which answers the phone immediately, compared to long wait with Infiniti. And, GMC downloads instructions immediately, compared to tedious, roundabout method with Infiniti. If it were not for the excellent features, I would stick GMC and OnStar, which are far superior to Infiniti.

These cars are comfortable, reliable and fun to drive. Infiniti has several models to choose from. From sedans, coupes, compact SUVs to full size, this brand has what youre looking for. Quality materials and precision engineering makes these cars worth their price. Infinitis luxury styled automobile stands out from the competition. Beautifully designed and loaded with tech these cars are great to own and drive. Enjoy your daily commute a little bit more driving an Infiniti. Its big enough to hold my family, our dog, beach picnic stuff and hit the grocery store on the way home. Also big enough to pick up grandma from the airport. And it can be upgraded to leather abs, power steering, park assist, auto breaking, and choice of exterior and interior color.

I am sorry to say but Infiniti consumer affair is useless, rather than listening to the problem they just want to close the problem. My car paint was peeling and they didnt even want to listen.

My vehicle is the G37 Coupe which is upgraded to the Q60 coupe which will be my next choice. Other larger models offered by Infiniti and all offer luxury, style and performance are QX60 crossover, Q50, Q70 AWD and more that come with premium packages that can be purchased or leased. Infiniti is awesome and nothing less than wonderful. It is luxurious and premium high performance vehicle with adaptive steering, digital transmission and the latest technology available. It runs smoother than imaginable. It has smooth sleek sexy lines and turns heads.If we are personalizing and building an Infiniti, I will choose the Q60 coupe. It begins with the V6 400 HP engine - digital suspension, direct adaptive steering, LED headlights, alloy wheels, personal technology inside out. Passenger capacity in my choice would be two rows and 4 passengers but remember its a two door coupe. I put the back seat down in the cargo area for my K9 passengers and they have plenty of room and are safe. Infiniti has other larger models with larger passenger capacity.

The styling is terrific. It is comfortable to ride & to be a passenger in. And it is safe! If I lend the car to relatives, they are comfortable in it & they feel it is a safe drive. Frankly, if I finally wear this car down (and it doesnt seem likely in the near future), I am getting another Infiniti.

Infiniti produces a good variety of nice car models. They make coupes, sedans, crossovers, and SUVs. I have had a good experience with my car and I would recommend Infiniti. Its a very reliable car. My car is a four-door SUV with stitched leather seats and can seat up to five people in two rows of seats. This car is nice if you carpool or have a small family. I wish there was a little more room though.. The seats are very comfortable and it has the option of including All Wheel Drive. I would recommend getting All Wheel Drive if you plan to go off-roading or live where it snows.

Smooth riding experience. Comfortable in every way. Its feels like you are riding on air. It gives you a chance to be able to see whats going on with the comfort of the ride. Beautiful is everything you can describe it. The looks of it gives you a reason to want it more than you realize it. You can talk about how long your car looks and how long it gives. I love how you can make your own decisions when you are on the passenger side. Give you a chance to relax and let it go to a good long ride. You carry it to a car dealership and they treat you with great respect, make sure everything is taken care of and puts a smile on your face to comfort you.

Back in July my wife and I leased a 2014 Infiniti Q50 sport. No problems with the purchase everything went smooth. On November 19th she was destroyed by a school bus. After a few days I was told the car was a total loss, Safeco prompted me not to make any more payments as they had already got the payoff amount. I went to Infiniti to see what my next step was. I was told bring up your license plate and registration and they would put me in another car since our lease was so new. I ordered a new car to be delivered to the dealer along with a $500 deposit. After a few days I was told we were not approved? I was never told my credit needed to be run again. The salesman ran our credit knowing the other car was not off the credit yet? So infiniti and Nissan ran our credit twice knocking down our score more. It took three weeks to get our deposit back for some strange reason. When I offered to supply a co-signer I was told our name could not be on the car. We decided to call Nissan/Infiniti and we were told wow! They were shocked at how we were handled and said they should have put us in a new car and transferred everything over, she also told us they were independent dealers and try a different dealer.My wife and I called another dealer and I told them my story and he responded with I can get you approved .. no problem. I assured him I did not want my credit run unless he could assure me it would work. The salesman said fill out credit app and I will have you approved within a couple days. 10 days later and Im calling him trying to find out what is going on, I took into consideration the holidays and waited until today. Finally he responds and tells me sorry we cant help you because you were turned down at another dealer? I responded with I chose another dealer for the way I was treated. I am now waiting for a phone call back from two hours ago. I was told twenty minutes, I also e-mailed the customer service and got an automated response that it was received and have not heard back from that... 5 days ago. So now I have 4 hard credit inquiries not including the ones we got at the purchase! Completely Frustrated!!

Im having an issue with your service department. I have tried since November to have a refund issue take care of and every time I am promised oh its going to be ok this time. However I have dealt with 3 different service advisors all promising the same yet I am still waiting to see any results. I was overcharged for a service that my pre paid maintenance covered. When I brought it up to the first advisor she basically said it wasnt her job to look it up but I can bring the paperwork in if I can prove it. When I finally got in with the paperwork guess what she no longer worked there. Astonishing. I was then sent to another advisor who promised me he would send this up. Didnt hear anything from him so in may I came into your dealership to find out whats going on and guess what he doesnt work there now either.Now on to my third interaction again let me make some copies and sent this up. Which leads me to today my call to find out whats going on to only be told by your associate there is nothing I can do over the phone let me send it up. I explained at this point that is unacceptable. I need assurances. The service advisor continued to talk over me and showed no empathy to how ridiculous this process has been for me and even decided to tell me there is nothing that he can do for me and hang up on me. I really hope those calls are recorded because this is not how you should treat your customer. Thoroughly disgusted. I bought a G37 IPL edition not because I like to have an 700 to 800 payment. It was because I thoroughly believed in the brand but after this I will never step foot on another Infiniti dealership ever again.

Infiniti is great and comfortable. It has a very sleek, modern, appealing design with compact, great tires. It has a durable build with the front well designed for movement and maneuvering around adequately. The different brands have different passenger capacity. Mainly 5 passenger capacity is the most common. The SUV have more capacity up to 8 while the coupe cars have 2 passenger capacity. There are definitely a lot of upgrade and personalization options with this car type. Were able to get technology upgrades like navigation, seat warmers, Apple and android CarPlay plus more.

I would strongly recommended anyone to avoid Infiniti. One of the worst companies dealing with cars. They just discontinue vehicles overnight FX35 and dont provide any after sales for the discontinued cars. Even China do not manufacture their parts saying its a failed company. In Qatar finding infiniti parts are like finding a needle in a haystack. Sad to know they related to Nissan.

Infiniti has a great selection of models, from passenger cars to sports cars to SUVs. Passenger capacity is excellent. I can fit a modest amount of people in my SUV. I can also fit numerous items in my roof rack, which is very spacious. I never owned an Infiniti before, but now Im hooked. These vehicles are equipped with all the latest technology, and I couldnt see myself driving anything else. It definitely has the futuristic look that people are looking for. You can pay a bit more to fully equip your vehicle, or you can stay with the base package, which is still loaded with features and extras you cant find on other vehicles.

The salesman and the manager were RUDE and obnoxious. Especially the Asian manager. They refused to return my car keys when I decided not to buy their car. They had me trapped. They tried in vain to trick me. They threatened to ruin my credit. I was so disappointed. I will NEVER enter an INFINITI DEALER again. Thanks for listening.

We bought our 2008 G35X new. At 23K miles (mostly highway), we started getting warning lights for VDC off, slip and brakes. It was still under warranty, so I took it to the dealer (Dorschel Infiniti of Rochester) who said they had to charge me for the inspection if they couldnt find anything wrong. After inspecting, they said the only problems were that the rear pads had only 2mm left and the fronts 4mm. They strongly recommended a brake job for $379 per each axle. I was an automotive engineer for 20 years so I questioned this, but was told that 25K miles was normal for rear brakes and 27K miles normal for fronts. Given the long and horrible history weve had with this dealership, I was more than a little skeptical.I contacted Infiniti customer service, who told me that 30K miles was normal brake life and they werent going to do anything. She also said that she just had a similar complaint, so she recently checked into it. When I told them that they were about to lose a customer, the rep asked if there was anything they could do to keep us. When I said, Yes, replace my brakes, she said they wouldnt because brakes are wear items and arent covered by warranty at all.

The dashboard on my 2004 Infiniti FX 35 started to show bubbles around a year ago. At first I didnt think much of it since it was just a few spots. But in the past few months, it quickly spread everywhere. I contacted Infiniti USA, but they will not fix it. The customer representative said Infiniti is aware of the problem and has extended the warranty to 8 years. But since my car is now 9 years old, theres nothing they can do. I was not notified of the extension. Apparently, this is a common problem. A search for Infiniti dashboard bubble will return tons of results. If this is a known problem, I dont understand why they will not fix it. Infiniti is supposed to be a luxury brand after all. As a result, I will never buy another Nissan/Infiniti again. I expected more from my luxury car manufacturer.

Absolutely appalled at the customer service experience I have had with Infiniti Consumer Affairs. This is my second Infiniti and I always used to rave about how amazing the cars were and how quality the materials used in them were and that has all changed now that Im having issues with my current car. I bought a pre-owned 2009 Infiniti G37 Convertible with only 1 previous owner and garage kept. I have always used sun visors in my cars to protect the dashboard as much as possible. Over the summer one day when I was taking the visor down one was completely stuck as if it had been glued to my dashboard. I had to tug extremely hard for it to finally come off. I then noticed it was very sticky as if it was melting and extremely shiny. The shine creates a glare/reflection on the windshield which is very dangerous and impairs vision when driving.I went to my local Nissan dealership as the Infiniti dealership was close when I got off work. The 2 service advisors who helped me were extremely helpful and when I asked about the dashboard they immediately knew what I was talking about. They let me know that it has been a common issue amongst many 2008-2009 Nissans and that they have been having to direct consumers to consumer affairs in order to get further assistance. I contacted Nissan Consumer Affairs and they let me know that I have to speak with Infiniti Consumer Affairs as my car is an Infiniti. I then called the Infiniti Consumer Affairs number and after speaking with the FL Regional Manager Korby/Corby not sure how her name is spelled, she let me know there was nothing they would do to help. Extremely surprised that I was offered no assistance or guidance on a remedy for the situation.I asked again what can be done as this is a manufacture default and should absolutely be a recall and was given no resolution. She only apologized that the outcome was not favorable to me. How ridiculous? I expect that from a lower end non luxury car manufacturer, but never from Infiniti. Something should be done for the many consumers affected by the manufacturer’s poor material use. When I touch it with my finger a layer of black sticky residue comes off. Its horrible. I cant even clean it or get rid of the sticky shiny residue because anything I use will just stick to it. After researching, I found this is an issue for many other Infiniti G37 owners. I am awaiting a call from someone higher than the Regional Manager, so we will see if I even hear back from someone. I am so disappointed with Infiniti.I will be further complaining to the dealership I purchased from, Infiniti of Tampa Bay who probably knew about this issue when the car was sold to me. Hopefully this issue doesnt become worse and cause any accidents for anyone or else Infiniti will be dealing with lawsuits when they could have done the right thing and fixed their mistake. I cant wait to get rid of this car and move on to a real luxury car and will be telling anyone and everyone my story and to stay away from Infiniti.I even found this complaint from a gentleman online and I agree with him 100%. Numerous consumers have been complaining about the lack of quality, specifically in the 2008-2009 dashboard components of the Infiniti G37. There have been reports of melting and sticky dashboards as a result of poor build quality. These dashboards are costly to replace and should not be the responsibility of the consumer. Infiniti needs to step forward and back the quality claims of their brand and own up to this production flaw.

We bought a QX 56 in 2006. We have had numerous problems. On August 24, 2016 my brakes failed with my children in the car. It felt like air popping and my car jerked and shook a few times. The brakes went to the floor. The brake light did illuminate. After restarting the car everything was completely normal! Infiniti denies the 100s of brake failure complaints. Death trap. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

I leased an Infinity Q50 Sport model in 2015. Although the Q50 went through brakes every 13,000 miles and had premature tire wear (noted problem with Q50 Sport Model), we enjoyed the vehicle for the most part. If you do not want to pay for multiple brake jobs and a set(s) of tires prematurely, then this vehicle is not for you. At lease end, Infinity Financial Services sent us our final invoice and put the due date EIGHT DAYS from when we received it. Within a 14 day period, they sent us THREE notices for payment and then told us that we were in violation of the lease agreement! Even after paying early each of the 39 months of the lease, they treated us like deadbeats on the last payment because they set the payment due date EIGHT days after we received it.I sent in the payment in a timely manner (before net 30) and then sent a summary to the President of the North America division of Nissan and asked him to forward said complaint to Executives with IFS. If you want to be treated poorly at lease end with a prefect payment history, then Infinity Financial Services is the financial institution for you. We were going to buy an Infinity for our daughters 16th birthday but, after being treated so poorly at lease end, we have decided to buy another brand with a better financial institution attached to their brand.

I bought a brand new 2018 Q50. Within the year I have had several problems with the tires. The tire pressure warning is always coming on. I put air in the tires and a few weeks later the same warning comes back on. This has happened to me several times. A few weeks ago I got a flat tire while driving and had to have my car towed to the Infiniti dealer because much to my surprise my brand new Infiniti did not come with a spare tire! No one told me this when I purchased the car. After spending $415 for a new tire and wheel alignment, I now have another tire with a bulge in it. I asked Infiniti to give me a new tire without charge and was told that they can’t help me and suggested I go to the manufacturer. I informed them that being that they could not help me I would not be a repeat customer and I was told that that was OK with them???

For those of you that have the dreaded bubbling dash there is good news. Infiniti issued a recall on the dash problem to be repaired at no expense to the owner. I had an 07 fx35 and the dash bubbled in 2010. Had it replaced and received a warranty for 85000 miles or 8 years. The drivers seat tearing is another issue. They will not fix that, nor will they fix the power seat gear issue.

I purchased a brand new Infiniti FX35 in 2004 and had nothing but problems as follows: - 3 months computer failed and needed replacement. Dash board is soft and has issues. Leaked two quarts of oil every two weeks and needed oil cooler and engine gasket replacement at 60,000 miles. Seats have fallen apart under routine use (not abused). Dealer felt it was defective but Infinity would not cover the replacement. Steering wheel auto-adjust motor failed and needed to be replaced (costly). Radio has failed. The list can go on and on. If I could have rated this brand at ZERO I would have. I hope that anyone who reads this will be spared the disappointment of owning an Infiniti.

I have had my Infiniti convertible in for service 4 times now due to the cables breaking when opening and closing the top. The most recent repair was today after I opened the top for the first time this year. The dealership explains the problem to me and how this is unique. But each time the cause is something different (broken clips, sync issue...). But now the car is out of warranty and it will be my responsibility if it happens again. Trust me when I say, It will happen again. The cable design is not a good engineering solution for moving a heavy hood. Probably why the auto makers do not implement it. Each of my last three cars have been convertibles. I love them but never again will it be an Infiniti.

We buy this car if we paid for a cheap nice car. Its only good way to travel around the world and pay insurance for this. Otherwise it isnt a overpaying. Its a four seat car with nice comfortable seat of black type of car and it helps seat more people in a car per travel without stress. Appearance of a car just looks pretty normal and pretty depending the bright shine and coolest looking function.

They have a wide variety of models that can fit everyones budget and fit their needs. Quality is awesome and great and you will be satisfied with their product. Reliable and smooth. Also clean lines and sleek designs. Elegant and includes all luxury features that you will want - power seats, heated seats, blind spot detection, power mirrors, power windows, bucket seats, wood trim, DVD player, rear controls for climate, headphones, and dual sunroof options. The car can seat as many people as it holds.

I love Infinitis. They run well, comfortable, and are stylish no matter what year or model. They have something for every taste and are not prone to a lot of mechanical issues and gas efficient. Its a compact car with the feel of a luxury sedan heated seats. It has a backup camera, tinted windows, a bose sound system and a decent sized trunk. The front seats are comfortable and the back seat sits three people. It also has beige leather seats with back seat storage. The newer models have other nice upgrades, but I like the factory features that are in my car.

This car is a gem. It is so good for just casual driving or for any kind of long trips to vacation spots or in general. I use my model of Ultima Infiniti to help me get around the whole world cause it is just that beast. It is very fast, coordinated, good, and very powerful in the engine. It is very bright, colorful and very cool. It is great.

This is a very comfortable car, but it also has a sport mode for a sporty feel. The interior is very pretty and feels luxurious. We have had no problems with it. People constantly tell us how much they like our car. If I had it to do over, I would purchase the same car again. The white paint is different from the white colors offered by other car companies.

I have a 2003 Infiniti G35 Sedan V6. The air system is stuck on auto and my audio (radio) and rear defroster no longer works. I have no control whatsoever on the entire air system. The problems started in 2009, as I lost control off, and on until about six months ago when everything went dead. I had recall work done on the audio circuit board in 2003 and now that Infiniti dealership in Guelph told me that it is the same part which is at fault. This diagnosis cost me 57 dollars. I called the Woodchester dealership in Mississauga that did the original warranty work and they told me that they no longer will back their work because the Voluntary Service Campaign Audio Finisher Circuit Board recall is over with. This is a total scam that Nissan has managed to sidestep even though they issued a recall. They replaced my part, all right, but this same part was again faulty and an obvious health and safety concern exists here. As far as I am concerned, they should once again replace this faulty part since they probably replaced it with a new one that again is faulty. How can I possibly drive this car when no front windshield air or rear defrost exists especially with winter fast approaching. The least they can do is pay for the part again since the dealership wants to charge me approximately 1700 dollars to replace both the circuit board and the radio. If I dont get satisfaction out of this I will never buy a Nissan vehicle again. There are so many people complaining about this. It is pretty laughable that no one from the government has forced the issue. I guess that will be my next step. Whats your move Nissan? Are you gonna take the responsibility for the vehicle you made or are you gonna wait till someone gets killed because they cant see the road while they are driving?

I bought a cpo 2015 qx60. After a while the lift gate strut got rusted and broke. INFINITI will not cover under their warranty. And also it costs 750.00 to replace just one side. Never will buy Infiniti again..

Recently, I purchased 2011 Infiniti FX35 Premium model from Woodbridge Alta Infiniti. My brake started to make squeaky noise around 5,000km odometer reading (Canadian car). I took it to my dealer 3 times, the technician did the security sanity check and found no problems and told me its common to hear brake squeaky noise in all Infinitis. So basically, the dealer wont do anything to fix squeaky problem. At this point, my only option is to upgrade factory brake pads to ceramic pads and I am not even sure this will fix the problem. I am very disappointed in (1) Alta Infiniti technicians and (2) FX35 brake system.

I purchased a G37 2012 from Carmax and it had 33k miles on it. I have had it a couple years now, always got oil changes on it/maintained it. I’ve never had an issue with this car before - not should I have. It’s got under 100k miles on it. The other day it starts misfiring. I take it to my local mechanic. He sees it needs spark plugs and a fuel injector. Replacing those. Car is still misfiring so the mechanic shop offers to take it to the dealership for diagnosis, on them. INFINITI calls me today and says the motor is bad. ARE YOU KIDDING ME!!! That’s $10k job that’s not covered under warranty. I owe $13k on this car. What a piece of ** car. I would never buy this brand ever!!! I can’t believe this company exists making such shoddy products and it should be illegal!!!

My local Infinity dealership was selling a pre-owned car. Due to Infiniti being a reputable dealership, I had confidence in purchasing a used car from them. I would not have thought that they would sell a car with a major internal flaw. I test drove the car, looked at the Carfax, and things checked out fine. I purchased the car end of February 2020. A week later, when I was trying to set up my bluetooth and stream music, this feature was not working at all. When I try to make phone calls, the system goes in and out, and I am unable to stream anything from my phone. I took it to a Ford service center (the car is a Ford CMax Hybrid), and they could not diagnose by a quick look. They recommended that since I had just bought the car, I should take it back to the dealership to have them look at it.I called Infinity, and spoke with the sales rep who sold me the car, in addition to the sales manager. They did not even want to look at the car, and tried to tell me that everything was fine when they sold me the car. They did not want to have anything to do with fixing the bluetooth issue. The sales manager basically said oh well it was sold as is. I would have expected them to tell me that this feature was not working/a system was broken, but no one shared any of this info with me. I thought a company like Infinity would not do something like this, but I was sadly wrong. On another note, it took 3 phone calls to get someone to talk to me about this. Nobody was calling me back initially, this should be telling. Now, in order to get this fixed, I will have to pay several hundred dollars that I dont have, so that I can make phone calls in my car and listen to music.

I purchased an Infiniti December 1, 2018 from Hanania Infiniti in Orange Park, Florida off of Blanding Road. This experience has not been one that I expected from a luxury vehicle company. Since possessing the car on Dec. 1, 2018 I made three bi-weekly payments to my credit union for my trade (a 2017 Acura ILX that was supposed to be paid off as part of the sale). Unfortunately, as previously stated I continued to make four payments via automatic withdrawal from my credit union on the following dates 1/4/19, 12/21/19, 12/7/19. I received a bill from Infiniti with a due date of January 1. Since my prior vehicles loan was not paid off until January 10, 2019 I do not have the funds to pay a January 1 car note because I can not afford to pay on two vehicles. A new payoff should have been requested if the prior was not paid off in a more timely manner. Interest continued to accrue through my bank on the loan which resulted in me only receiving back $414 although I made 3 payments. I am looking for some type of help with Infiniti lease corporation with late fees and possibly pushing my due date back because of this issue. The next payment will be due February 1 in which I am now in a hardship because of the FULL and a half month payment on my previous vehicle. In addition, this overall experience has not been pleasant. I met with John **, finance manager January 5, he told me the check was already received by my bank and he would send me confirmation of it. I never received a confirmation nor did I hear back from him. Similarly, the day after I left with the vehicle I had questions about the insurance document. It was not explained to me other than to sign so I called him and left messages for him numerous times at the dealership. He did not return my calls so I texted the sales rep Alex, who advised me that insurance is my problem not theirs although I had not explained my question or concern. Not only that but the brand new 2019 vehicle was not showroom ready for me to drive off of the lot. The car had and still has scratches and all sorts of marks on it. I asked for a car wash on the Saturday I met with Mr. ** but it was raining and he suggested to bring it back. My concern is there was no urgency, I would have expected for him to try to right the wrongs by scheduling an appointment for me to have my car washed and for sure sending the confirmation or make a follow up call to let me know that the payment was not sent to my bank yet. I was shocked and appalled. It certainly appears as if Infiniti is only concerned about making a sale then after the sale the customer is obsolete. As I stated, previously, I need help to ensure my credit rating does not get impacted, payment due date adjustments and late fees or something to right these wrongs.

Ever since I bought an Infiniti G35 2006 Ive had nothing but problems with the POS mainly the transmission, I had it replaced with another tranny and now I have the same problem, I wish someone with the resources and time would sue this company for their malpractice, as well as VW. They have the same issues and know it but neither does anything about it.

Infiniti manufactured a faulty dash in the Infiniti fx35, which bubbles and cracks (after your warranty is up). Infiniti knows the material is damaged at my fault to the customer. Yet they will not pay for $2500.00 repairs. Infiniti will not discount the repair. However certain customers have been granted this courtesy. I guess Infiniti appreciate certain customers more than others. I have filed a complaint with them as well. There has to be something that can be done... I will never purchase another Infiniti!!

I like reading the reviews posted by so many Infiniti owners and its sad that so many people have experienced tardy customer service via their dealers or the manufacturer. Im prone to skipping past reviews of vehicles 5 years or older as the service history is unknown, therefore focus on 4 years (the age of my Infiniti ex30) or new models as Im considering trading up.CUSTOMER SERVICE: It would seem that customer service is quite poor in the USA compared to England. My local dealer (Stockport, Greater Manchester) do a great job and in particular the Service Manager (James **) personally ensures that his customers are happy with the service they received. In my last review a year ago I mentioned that Infiniti had increased the price of a SatNaV update from £100 ($120) to £400 but when James read that he offered me the update for the original price when I come in for my next service - thats due in a few weeks so Ill be holding him to that.MILES: I bought the car with 13000 miles on the clock, it was a year old. Two years later and a further 45000 miles added I was concerned about its resale value but was pleasantly surprised that the residual had increased. I was offered £12,000 as a trade in, the car cost £20000 so not bad. Further, I was worried that I was killing my car with the style of driving and the distance but was assured by James that the car was running perfectly and would require brakes only at the next service - so Im happy about that.NEW: I would like a new or newer car; Ive looked at many options amongst the Infinity range as well as others like Nexus, Land Rover, BMW & Audi and I keep gravitating back to Infiniti - why Customer Service, reliability, & feel good factor when I drive it. I have not liked my options with Infinity to date based on cost, design and MPG compared to a BMW 3 or 5 series. I get on average 35 from my 3ltr EX30 diesel and I think its that high because generally I accrue miles on longer distance runs on highways (motorways if youre British) and we pay (the lowest in 3 years - $8 a gallon) so MPGs is a motivator to change. Ive decided to wait for the new version of the 4x4 EX30 expected out in October 2016 but will wait a little longer and try to buy a demonstrator as that can save lots.

If your Infiniti Q50 AWD sport or non sport 19 rims with the Dunlop SP 5000 DSST CTT run flat tires will probably develop a low speed squashy sound around 10k-15k miles you will hear with the windows down. If you notice this tire noise the tires are under warranty from Goodyear who now owns Dunlop and Kelly. Goodyear Tire Company will send you to a retail tire shop and once confirmed tires are in fact bad will prorate towards a new set of run flat or non - run flat Dunlop, Goodyear or Kelly tires. I have a 2015 Q50 AWD sport with Deluxe and Technology Package my bad original Dunlop 5000 DSST CTT @ 14,917 miles, I chose the EAGLE SPORT A/S non-run flat tires that come with a 50,000 mile warranty. Very low tire noise, smooth riding, better braking, excellent in rain + dry traction-handling, good snow traction. These new Goodyear tires has definitely improved my overall ownership experience with the Infiniti Q50.

I am the sad owner of a 2003 Infiniti FX35. I have had so many problems with the car and I will never ever even consider buying another Nissan product. My problems consisted of a non-working gas gauge, a CD player that skipped like crazy from the start of my ownership, replaced both front end wheel bearings, replaced the brakes twice and now the final overheating. No one including Infiniti of Orland Park who charged me $700.00 for a new after market radiator can figure out the problem.After a diagnostic, technician from Infiniti of Orland Park, IL; said, I need a radiator. I was told an Infiniti radiator would cost me $1200.00 but they can replace my defective one with an after market radiator for only $750.00. I elected to have them replace the radiator with the after market one. After their Technician replaced the (defective?) radiator with the new after market radiator, I received a call from their service writer and he said that the car was still overheating and blowing out cold air.I was told by Infiniti of Orland Park Pros that it would take at least 5 hours of additional labor to figure out the problem. In other words, the attitude was come in and pay us $750.00 for nothing and get your FX35 Infiniti out of here. He also suggested the cars life was over due to the 130,000 miles I had on it.In the mean time I have been driving my beater (183,000 Mile) Ford Expedition that I was forced to buy so that I had a car while 3 auto shops are trying to figure out whats wrong with my very expensive FX35 with the 130,000 miles on it. I am a Sales Trainer for a major Mattress Company and travel throughout the USA educating large groups of Sales Associates. There is not one class that I do not tell this story to. I am and will warn everyone I ever speak to about Infiniti and tell them to never buy or even suggest one to their worst enemy.

2015 Infiniti QX60 - Probably the worst car I have ever had. A basic station wagon with a weak engine and sloppy transmission. No power, horrible brakes, handling. The tires are the worst. I hydroplane all the time in rain. Absolutely no traction in the snow even in snow mode. Making a buzzing and whistling sound like our 2013 JX did.

I purchased used Infiniti with 27k miles on it, and few days later noticed Vibration at highway speeds and during accelerations. I balanced and rotated tires multiple times with no improvement in vibration. Decided to take it to Infiniti dealership. There are 2 dealerships in the area. Both dealerships refusing to diagnose my car. All they do is balance tires and saying everything is fixed or just keep denying that there is vibration. They simply refuse to take car and diagnose it as it will require taking suspension apart and checking each part individually and can take time do.Since it is not 1 hour diagnosing job they just lie into my face that balancing fixed it or that they can’t feel anything. They will not even take it for normal test drive. My car under bumper to bumper warranty but dealership simply denying me service. I am forced to take car to independent mechanic to diagnose issue and then pay for repair myself. I buy cars every 3 years and will never bring my business to Infiniti again. I paid more money for the car because of warranty still active and just refuse to fix it. Service manager at the Infiniti of Novi is just rude and obnoxious. Infiniti is a scam and not a luxury brand. Stay away.

My 2015 Infiniti Q70 is not what I expected. Sluggish transmission, bad on gas, and my car has a rattling sound. I have 11000 miles on this car. The Q50 is a better car. I took my car back to the dealer for the 4th time and Im still having a railing sale. This should not be happening at 11000 miles.

Infiniti is a very pleasant and sustainable car as it meets the standards of quality. And good performance. It has sports and sedan. The experience of having a car of this type is very satisfactory as it is a high quality automobile and excellent handling. Its very fast, safe and economical. The capacity of people you can carry in it varies as it has the ability to perform very well even with 6 or 7 passengers. Theres also customization in terms of color, size of rims and rings, lines in paint, upholstery, sound equipment, speakers, screens, visual improvements, sunroofs and electric windows.

Infiniti has so many options to choose from. They are affordable and dependable. The sleek design and high end features make this brand unbeatable. It is top of the line quality and if you dont like any of the base models you can definitely customize it and make it your own. They have tons of features and add-ons to choose from. Also, even if you get a two door you will still have lots of room for that additional person. Not to mention the trunk space. And the SUVs are super roomy and comfortable. You really cant find any other brands quite like Infiniti and I love it. I would recommend this car company to anyone looking.

Purchased a 2003 Infiniti G35 new in 2003. Have had the car for 12 years. 141,000 miles with only basic maintenance required. This car has been fantastic. Buying a new 2015 QX70s. Not sure why all the negative feedback. Infiniti makes a good car!!!

There was a wide variety of cars that were available for purchase and are really made for busy people liked me and has very convenient features. I enjoyed the selection and it made it easy to find everything that I was looking for. I have a very large family. Im happy to say that we are able to enjoy our rides around town and everyone still has their personal space and do not feel cramped. Its also nice because there is a lot of trunk space and since we go on a lot of day trips that makes it convenient. The appearance of the car was very nice. It had a nice color and looks good when driving. The inside of the car has wonderful features, sits enough people, and the climate control is very accommodating for different people in the same vehicle. Also, I was able to get all the upgrades and personalize the vehicle to my liking. It did not cost that much extra to get the car customized exactly to my standards so I can keep my car for a long time.

Infiniti g35 peeling and dashboard cracking! I contacted Infiniti consumer affairs, their twitter, and facebook pages just to get this lousy response: Thank you for taking the time to reach out to us with these additional details. We offer our sincerest apologies for your dashboard frustrations. Our department works in tandem with Consumer Affairs, and we see your recent case was carefully reviewed before a decision was made. Were sorry were unable to be of further assistance. At this time, we advise you continue to work closely with the service department at South Motors Infiniti to resolve your dashboard concerns.BASICALLY, we will not be doing anything about our poor quality manufacturing and do not care that you spent your well earned money on our quality, luxury vehicle. If I would have known Infiniti had these many issues I would have never purchased one! I purchased this 07 g35 in 2011 meaning that the dealer most likely had prior knowledge of these defects and sold me this car under false pretenses! So disappointed in this company!

I have a BRAND NEW 2014 Infiniti QX80. Black exterior. Two months after I bought it, the paint started chipping/peeling off the roof and hood. Now I have paint peeling off the hood, roof, bumper and fenders. Been told by an auto body expert that the paint is too brittle. Originally, Infiniti was going to repaint it. Now, they say they arent going to do anything. My tough luck. I am an attorney and I have already filed suit in West Virginia. However, I would love to make this a class action lawsuit against Nissan North America as their product and customer service is terrible. I have seen a lot of people on the internet with paint issues. To that end, if anybody is interested in joining a class action lawsuit against Infiniti, please email me.

The air conditioner comes on by itself and you cant shut it off. You also have no control of the defroster, so this could very easily be the cause of a dangerous driving situation. I am convinced that this is happening to every 2003 Infiniti G-35 that was made.This is without a doubt a safety hazard and needs to be taken care of free of charge by the dealer.

Theres a lot to like about the entire Infiniti line: its always been a combination of performance, quality and luxury. My Q50 4-door is my fourth, although the first three were the G37s and the Q60 sport models. And until now, I dont remember ever having any problem whatsoever. Until now. So Ill dispense with further platitudes and go right to the issues.It wont drive in a straight line and Ive been told that this is a function of steer-by-wire. Seriously? They did this on purpose? Driving around town you cant tell but as soon as you hit a straight on a highway, you become aware, because the car constantly drifts either right or left, which requires making a steering adjustment every few seconds. (And no, it isnt the wheel alignment.) On a long drive this is fatiguing in the arms and in your head. You cant relax. Ever! Also, having a car that constantly drifts is just plain dangerous. I have another appointment with my local service dept but I dont have high hopes.Theyve over complicated the NAV/audio display systems. Controls for the NAV system are in 3 different places. The USB (my primary music listening) display system wont perform the simplest tasks properly, either manually or by speech (which is a total fail). I live in south Florida, where you have to be afraid of the drivers around you. I dont have the luxury of taking my eyes off the road to try and figure out how to make things work.Infinitis Consumer Affairs Dept has been less than useless in these matters. The first person they assigned to my case, some regional manager named Shala, didnt return my many calls and when I finally caught up with her and explained my situation, she never followed up. (I complained about Shala but no one followed up on my complaint.) The second person, someone named Amanda, said that the car was performing within its design parameters. Again... less than useless. So this is the current state of affairs with Infiniti Customer (Consumer) Affairs. They dont care.Of the various drive modes, I prefer the Sport setting, as it tightens up the steering and the suspension but there is no way to permanently set it. It requires an adjustment every time you start the car. Gas mileage around town is an abysmal 15 mpg and I do not hot rod the car. (In all fairness, it does get 31 mpg on the highway, even without Eco mode.) Theyve done away with the warning buzzer for the rear camera, making using the camera problematic. You have video but you have to guess how close you are to things youre backing up against. And finally, I use the auto seat adjusts for driving and exit positions and sometimes when Im getting out, it resets itself to the driving position, catching me in between. Ouch! My 2011 Q60 sport was the best car I ever had. I should have bought it when the leaser came due. This Q50? Meh!

The car had everything - sunroof, power locks, leather interior, cold air, cruise control, and a Boise system in it. The passenger capacity was great. It held two people in the front seats and three people in the back seats with no problem. It was very comfortable and had leg room not like those little compact cars. I loved that car and when I save up enough money I am thinking about buying another one because that car was worth the money I paid for it. It was sporty and luxury all roll up in one car. And it drives so good. I couldnt believe it. I would be more than happy to own another one.

There are sports, sedans, SUV models and I believe trucks. Perfect for a single person or a big family. This luxury brand is very reliable and lasts a long time! I have a G35x and it comfortably holds 4 passengers and myself. We always use my car for road trips because it is very spacious. I imagine the SUV would be even better! The appearance is very sleek and expensive looking. I love my LED lights and the way they move with my car when it turns. I also like the inside clock feature which is very eloquent! You can choose an upgraded package that allows you to have Bluetooth features and GPS right on your navigation screen.

They have a very good selection of vehicles, plenty of stylish, good looking vehicles to choose from, with a variety of colors also. The vehicles have very good upgrade and personalization options as well. You can personalize them to fit you and/or your needs. With the latest in technology options. And they have many vehicles with different passenger capacities to fit anyones needs. Im happy with the passenger capacity of the vehicle I got. Theres plenty of room for all my passengers. Im also very happy with the appearance and features of the vehicle. Its a very stylish, sporty car. The features are good also very up to date with the new technologies out there.

I purchased a 2015 Q40. 4 months into the car I hit a pothole and my air bag deploys. I spoke to their corporate office and apparently a pothole can make your airbags deploy. I had to come out of pocket to get the car fixed. They did not want to help me with anything. No rental, no loaner car. My car has no cosmetic damage on the body. 3 weeks after the incident after I file a second complaint they ask if they can inspect the car. Their customer service throughout the entire time was horrible, they were rude every time. I will never again deal with Infiniti/Nissan. They sell you crap and expect you to just suck it up.

While some car companies offer several options across a few class of vehicles, Infiniti had a fairly wide selection that ranged from coupe to SUV. I went in knowing what I wanted, but I was a repeat customer for an SUV. The G37 coupe I purchased had a great design, both outside and inside. Considering its size, I was very satisfied with the room inside. Im a larger person, but it was more than enough for me. I would highly recommend this dealer and model. It was one that I plan to go back to later on. There werent as many upgrade options as some of the luxury car companies, but it had just enough of the necessary options. They had everything I was looking for in that particular class of vehicle.

The first contact with Infiniti was a refreshing change from other dealers. The actual sale process went well. After that it was a complete disaster. The car was delivered 10 days late and in a shocking condition. The paint work had faults on every panel. This ranged from deep scratches, paint scuffs etc to badly oxidized paint because of the protective!, transport stickers. The car was returned to the dealership and they agreed that it was a mess and should never had been delivered to a customer in that condition. At this point I indicated that it should be returned and replaced with another vehicle. The dealership refused and said it was company policy to try and resolve the issues. They arranged for the car to go to a local body shop to have paint work correction. This was after a detail expert had inspected the car and refused to do anything with it as the condition was so bad. He also advised them not to take it to the body shop as they did not have the skills to rectify the fault and in his experience things would only get worse. All of this was ignored and the dealership sent the car for repair. Back it came and surprise! It was in a worse condition than before. The dealership insists that the car is okay, but now they want it back to have more paint correction done? I have also got an email sent from the Infiniti Center to a paint detailer advising that they have had issues with paint, transport sticker marks, etc and have several unhappy customers. The dealership deny this and claim it’s not the same problem as my car and was an isolated case? Isolated... it mentioned every model in the lineup and several unhappy customers, how is that isolated? The car is now booked in again to go to another detailer chosen by Infiniti. I will report back on that work at a later date. Infiniti are in denial that they have paint issues. Their customer service is a joke and are as bad if not worse than some small back street outfit. They actually believe that by getting the car paint fixed they are doing me some sort of favor with no mention of any form of compensation or apology for the terrible state of the car or the complete lack of customer service?! My advice--do not buy anything from Infiniti. They are not focused on customer service or product quality. All they want is your money. There are better options out there.

Nissan Infiniti has many features like lane assistant when you get off a lane, and has a nine inch touchscreen with Android auto to control stuff you normally do on your Android phone like Google maps, YouTube, take calls and etc. It is touchscreen so you can fill it with all kinds of widgets from the play store. It takes very little gasoline and is the fastest most reliable car. It also has active wipers in bad weather and self parking assistance. You can personalize the dashboard at the front of the vehicle. The seats covers can be changed into aftermarket ones. And the tires are customizable like always. The user capacity is the same like any other four door sedan. Mostly three or four can fit in the back and a person in the front passenger seat. The driver seat and the passenger seats have more dedicated foot room.

I had a helpful salesman and there were plenty of cars on the lot. However, they all looked the same which is not a bad thing but I just needed more variety. I wish they had some newer models also. My car is black with automatic windows. The Bluetooth is nice for playing music. The color is shiny and sleek, and I really enjoy how my color looks. It also fit five people which is standard for a car. That is all the room I really need since I am a single person, but I would not recommend for large families. There werent that many personalization options for my car which is okay because I do not need a lot of the expensive but cool upgrades.

Breach of Warranty problem - Bought a 2014 QX60. After the 2g to 3g upgrade by AT&T for the Infiniti Connection we had problems for months. http://www.lemonlaw.com/pa-lemon-law.html. Contacted these people. They got it solved.