FX30 - Despite salemans assurances that Infiniti was expanding their network and would be providing services through Nissan dealers... 7 years on and still stuck with extortionate service fees, dearer parts than you would expect for a classic restoration - cant even have the brakes changed at Quick Fit!! Even had to pay almost £200 for SatNav update as 10 year old roads were not on a 7 year old car!! At least two other comparable luxury car options out there with competitive, reputable, and nationwide servicing capability.

I purchased the Infinity G37 S 2011 (New). Less than 5 years old and only about 45,000 miles: Adhere to all the appropriate maintenance recommended for this vehicle at the dealership. My automobile was making strange whooshing noise, (no matter what speed) so I brought into the dealership. They stated that it was the tires making the noise, the treads are fine, however uneven due to road conditions and the only way to remove the noise is to replace all of them for over $1,000 dollars. This resolution, without thoroughly examining the tires (only a test-drive) is completely unacceptable. My car is in pristine condition, driven appropriately and handled with care. I did not receive any assistance from Infinity Corporation nor the dealership. For this caliber of luxury car, the tires provided did not fit my vehicle specification, nor should it have to be replaced after such a short period of time and/or mileage. This is not wear and tear but an inferior tire. As for my Bluetooth system, since the purchase of this vehicle, I have had nothing but problems with this unit. Finally, the unit had been replaced (once), after countless deliberations with the Infinity dealership, however, the problems persists. No one, no matter my location, type of phones, can anyone understand me.This system is deplorable, and once again, neither Infinity Corporation nor the dealership had been able to resolve this problem or cared to.

Infiniti is a reliable and safe luxury car. It has leather interior, tinted windows, gps, Bluetooth, DVD player, cruise control, auto start, sport mode, roomy trunk, fast automatic seats & mirrors, great paint job, nice rims and tires, spoiler, heated wheel and seats, automatically unlocked keyless entry, Onstar, cup holders and adjustable reclining seats, safety belts, air and heat dual controls. Its also roomy for front and back seat passengers.

3 months ago, my Infiniti SUV was recalled (Air bag recall). Brought it in to the dealership - and now the air control buttons on the dash are falling off. Infiniti refuses to take any responsibility because the age of the vehicle. Parts and labor would be over $700...

I purchased the flagship Infiniti QX56 on March 27th 2017 from an Infiniti Dealership here in the North East. As of today I havent even put 2500 miles on the vehicle and its been the dealers service 3 times. The A.C. fan coupler and battery drain issues. The battery was just installed by the previous owner in 2015 at an Infiniti dealer and clearly reads that it has an 84 month warranty. However, Mandie from Infinitis North East Consumer Affairs Region stated that the battery warranty was only good for the prior customer and does not carry over to me. I would have to purchase a new battery from them for the tune of $180.00. My dispute was it made no sense because if a battery installed by the dealer with a clear record of warranty from Infiniti who cares who owns it 1st, 2nd or 3rd. The warranty should cover the battery not the person. Im not the only person having these battery drain issues and Infiniti is well aware that their vehicles are doing this. A lot of the online blogs Im reading is that the Infiniti has been experiencing issues with their batteries lasting 2 years max then they start dying. I think they should be investigated.

I am the owner of a 2007 G35. Out of nowhere, my engine blew on the freeway at 60K miles. I have worked on cars my whole life and serviced this vehicle properly. The warranty on it is 6 years 70K and it gave out on the 7th year. They denied my case. I talked with a variety of representatives for a MONTH and got nowhere. I bought an Infiniti with the belief that this was a quality car... What a disappointment. Unbelievable how fixing (or not fixing) an engine for a longtime Nissan/Infiniti customer is more important than keeping my business and the business of every single person I know. Luckily, I regained control when the engine gave out. Imagine if I didnt. Imagine if my wife and daughter were in the car. Despicable. Please contact me before you EVER think about buying a Nissan/Infiniti.

I have a 2005 Infiniti fx45 with a blistering/bubbling dashboard. Contacted Infiniti, they say they no longer can fix the problem because they send a notification to all the owners back in 2010 and the warranty was extended until 2013. My Infiniti was purchased on 2010 and I was never notify of this issue. What can I do?

Have a 2006 G35 Coupe. Garage kept beautiful car. Recently the entire dashboard has a crack from end to end. Finding out now that this has been a problem with Infiniti and yet they will have nothing to do with it. Has a class action suit been filed?

I just want to start I am Infiniti loyal customer, this is my 3rd Infiniti. My current car is QX70. About 4 months ago my car would start and shut off. I took it to Oklahoma city Infiniti dealer and they diagnose the issue a day change the break switch with didnt help. Took it the 2nd time and they program the computer and told me this will solve the issues. Same day after I picked the car start doing the same thing + jerking while speeding and slowing down and out power at all. I took it back and they went and changed the engine magnetic head which I dont understand why. Picked the car and 2 days before Christmas while doing shopping with my little girl, while waiting at a traffic light the car shut off. I had to put the gear on park and start the car. This is a safety concerns. I called the dealer the next day and was asked to bring the car. This time I took a video of the car not starting and show it to the service manager which he now have proof. The dealer cant diagnose the issue and I been told by the shop foreman to contact Infiniti consumer affair which I did. After they contact me I been told by OKC dealer I cant no longer bring the car to them since the Infiniti corporate been notify. The consumer affair supervisor informed me that Infiniti cant do anything special to fix the car. What I can do take it to different dealer which about 120 miles which I did and they have the car now. So Infiniti is aware of this issue and I have 3 recorded videos of the issues and wont do anything even its a safety issue. Hope Jacki ** of Tulsa Oklahoma will be able to help. WILL SEE.

I purchased a 2014 Infiniti q50 in February 2014. It FLOATS/DRIFTS/TRAVELS across lanes BOTH directions even when the steering wheel is level and straight. I notice it more on the freeway however, it does it in the city as well. I took it into the dealership in May to have the issue looked at by the local Infiniti dealership. They say they cant find anything wrong. I took it back to the dealership again in May 2014 (Memorial Day weekend) and wanted a Master Tech to ride with us, he rode with us and saw the issue more than once however, decided that it needed an alignment which is crap (It wouldnt travel in both directions!)!! The car had 3000 miles on it and needed an alignment??? Ok so, they did an minor alignment but, it still drifts/floats and travels across both lanes without any help. I have to constantly actively steer the vehicle to keep it in the lane! My local dealership tells me that they cant find anything mechanically wrong with the vehicle. I was told by the local dealership Manager that they were instructed by NISSAN/INFINITI Corp NOT to work on my vehicle until the Infiniti engineer comes out to drive the vehicle on 6/24 however, based on all of the negative comments about, I doubt that he will help me. Do I hear Class Action?? ? I traded in my 2008 Infiniti G37 Coupe that I had bought used and NEVER had any problems with for this piece of crap! My Intouch Apps have never worked correctly. The backup camera doesnt work until you put the car in reverse 3 times, my dual screens have locked up 5 times and will not correct themselves unless you pull the vehicle over and turn off the car and turn it back on. My Oil & Filter light came on at 3499 miles and the first Oil/Filter change isnt until 5000 miles!! ! I DO NOT FEEL SAFE IN THIS VEHICLE!! I have told the dealership Manager and Consumer Affairs that I DO NOT feel SAFE in this vehicle! I purchased this vehicle because we are having another grandchild which means that her car seat wouldnt fit in the coupe. I WILL NOT ALLOW MY granddaughters or my pregnant daughter in this vehicle!!!

The Infiniti Q70 and Q70L are a line of mid-size luxury (executive) cars from Renault–Nissan–Mitsubishi Alliance luxury division Infiniti. Its essentially an update to the Infiniti M series with minor cosmetic changes. This car is very good usable for me. I like the design of this car very much. It is flexible and very elegance. Price of this car was in my budget as well. This car is good at handling and nice throaty v-8. It has sensual exterior too. Getting in and getting out is very easy. Car has class and convenient instrumentation. Great Bluetooth and nav. Very comfortable and great styling too. It looks like one of a kind and its very reliable car. However, its hybrid lacks finesse and gas mileage could be better. The 2017 Infiniti Q70 is a viable alternative to American and German cars of the same ilk, but lacks their personalities.

The car model provided all of my needs. This needs were Bluetooth radio, USB connector, wifi, gas mileage and safety specs. The car was great looking and it matched with its safety build. It looks better than my old cars and I liked it very much. The cars color was also what I needed. I bought my car in blue and it looked really shining. The capacity of my car that I bought from a dealer at the price I wanted was great. It was really good with fitting all of my stuff. Sometimes I could just use the backseats to fill even more stuff. This car helps with that a lot. I liked that I could do so much in my car and the specs were very high class. It looked more than what it cost, I was very amazed at the price for having so much options of gadgets I could use in my car. I liked them a lot. Overall a great buy!

I purchased the new q50 right when they were released. Over the past year it has required multiple repairs. The computer system has been replaced twice, the door sensing modules break. The radio continues to intermittently work. Most recently the clock went dead and again required service. Additionally it squeaks on the inside. I have attempted to have this repaired but the dealership cannot hear the issue. The dealer informed me the car was a lemon and that I should report it to Consumer Affairs. I truly wish I purchased a Mercedes, although I have had an infiniti for a long time.

The m30 is a wonderful car that was built in very small numbers based on the chassis of the Nissan Fairline. It was truly a great white whale of a coupe that was a joy to drive. Its medium sized, with a hard top, the seating was optimized and did not have a lot of room in the back. But the seats in the back seemed to be included as part of an afterthought and the trunk was large and it seemed much larger than it really was. Ours was decked out in leather and was very sporty in contrasting brown highlights and the stereo worked well, much better than expected for a high-end car.

Re: 2014 Infiniti QX60 – MILEAGE 21213. Let me begin by saying I am a loyal Infiniti owner. I purchased a 2013 JX35 from Infiniti of Lynbrook and every experience with them was professional and delightful. Their customer service was exceptional. The only reason why I went to Infiniti of Manhasset is because Infiniti of Lynbrook didn’t have the vehicle that I was interested in purchasing. I assumed that I would receive the same great service at Infiniti of Manhasset so I took a chance with them. I am sorry I took a chance with Infiniti of Manhasset and regret purchasing my vehicle with them.On December 5, 2016 I visited Infiniti of Manhasset interested in seeing and test driving the above referenced vehicle. I was introduced to Michael ** the Used Car Manager and I explained that I was approved by my credit union and I had an Infiniti JX35 before so I was interested in a QX60. He introduced me to the Sales Consultant Benjamin **. Benjamin ** accompanied me on a test drive and we walked around the vehicle to check for dents, scratches and any other issues the vehicle might have had. It was approximately 8pm at that time and dark outside making it impossible to see all the issues the vehicle might have had.I told Benjamin ** that I was interested in purchasing the vehicle and the negotiating began. Michael ** explained that there was an $850 “Dealership Fee” and was insisting that I allow him to run my credit through his banks. I explained that I was approved and had no reason to run my credit again. Furthermore, I was unwilling to pay the $850 “Dealership Fee” and I wanted to know why he was so adamant in wanting to run my credit through the banks. Michael **s tone changed to an aggressive manner and he started explaining to me that he wasn’t making any money off of me! He said that he had many hits online for this vehicle and didn’t need my sale. I could take it or leave it. He was going to sell that car. He said the $850 is his commission and the Banks give him a kickback with every inquiry. I told him that I was in the process of purchasing a home and that I didn’t want my credit run again and that I wanted to negotiate the car price based on the listed online price $33,489. In the end $33,249 was agreed upon in addition Benjamin ** and I noticed the vehicle had a small dent and chipped paint in two areas and it was told to me that that would be fixed by Thursday December 8, 2016 when I pick up the vehicle at 11am.Moving forward to Thursday December 8, 2016 I arrive at approximately 2:30pm with my husband Marcus **. We take a look at the vehicle and there is dried gum on the back passenger side of the vehicle, the cup holders were filthy with a blue sticky paste and it was apparent that the car was NOT detailed it had been washed but no special attention was taken to present this car to its new owner. A careful review of the vehicle in the daytime revealed that the rims on the vehicle are scratched and dented. I did not notice this discrepancy on Monday December 5, 2016 when I originally saw the vehicle. I explained that I was unhappy with the rims on the vehicle and my husband asked if they could take clean rims off of another vehicle and switch my rims. Michael ** explained that he could not do that and back in the aggressive, condescending, rude tone he had on Monday said that fixing the rim would cost him money and he wasn’t doing that. He said that he would have the rim detailed the same day that he would have the chipped paint fixed. But he wasn’t spending any money to fix the rims because that wasn’t discussed on Monday. I told him that Benjamin and I didn’t see the rims because it was dark in the parking lot and that shouldn’t matter. My husband explained that he could lose the deal over a rim and again Michael ** went on to explain, continuously mentioning that he could sell this vehicle to someone who was not present in the dealership with a check ready to purchase. Michael ** repeatedly expressing how someone else could purchase this vehicle made me feel as if my money was not wanted or needed in your dealership. I was not applying for a loan I walked in with money to purchase this vehicle outright. Your Used Car Manager made me feel as if my business wasn’t wanted. Could it be because I am **? Was he speaking to me in a rude condescending manner because he could care less about his customers? It is unprofessional to tell a customer that you are not making any money off of them! I believe he made no effort to correct the paint job prior to pick up, I believe he didn’t ensure the vehicle was detailed prior to the 11am pick up time, I believe he saw the rims were scratched and dented but could care less because I am a ** Woman. I am sure if I were a ** Woman he would have never spoken to me in the manner in which he did.Michael ** made me feel like he could care less about my bank check. That I wasn’t important because if I was he would have walked through that vehicle himself to make sure that it was at Infiniti of Manhasset’s standard! His condescending tone made me very uncomfortable and I spent the entire evening regretting my purchase and wishing I went back to Infiniti of Lynbrook where I had purchased my 2013 JX35 two years prior.No one should be left to feel like they are less than or unimportant. When Michael ** left Benjamin **s office we heard him telling the other Infiniti employees that we were complaining about the dented rims and that he wasn’t going to fix or change any rims laughing about it like if we were a joke. This infuriated me! He could have at least waited until we left before he chose to talk about us. The Sales Consultant Benjamin ** was very helpful. He test drove the vehicle with me. He went through all of the vehicles features and he explained that he would handle scheduling my future maintenance appointments. I will never purchase another vehicle from Infiniti Manhasset. As a Correction Officer I fully intend on expressing my horrible experience with this dealership to my co-workers to ensure none of our over 9,000 Officers never have to deal with this type of disrespect. I fully intend on communicating with Infiniti’s corporate office and consumer affairs about my experience with Infiniti of Manhasset.

I specifically told the salesman when I made my test drive appointment that I havent been in an Infiniti in years and that I wanted to test drive a car and see if this might be of interest to you. I also advised that I didnt have much time as I had to get dinner home to my family but I wanted him to give me a few lease numbers to look at and think about over a few days. I had to repeatedly tell this salesman that I was not buying a car that night and that I wasnt going to make that decision without thinking about it and discussing with my spouse. His response was, Cmon man, I have to make two deals tonight. Rather than providing me with some numbers to think about and offering to follow up with me in a couple days, he repeatedly kept making offers which I had to repeatedly say, Im not buying a car tonight!After saying no about 10 times, he said ,Cmon man, youre killing me, I have to get rid of a car tonight. Never once was he interested in what I needed and what I was looking for. Since when did I stop in to a dealership to help out a salesman hit his goals?! Im there to shop a car that I might be interested in and needed some time to consider my options. After coming back with deal after deal and pressuring me to buy the car, I finally just walked out of his office because he obviously didnt care that I didnt have much time, that I repeatedly said this is something I need to think about and discuss with my wife, and that I needed to get dinner home to my family. On my way out the door, I looked at the receptionist and said, You guys just lost me for life. She said, Youre kidding. I said No, Im not. At that point, I made the decision that I would never be coming back to this dealership to buy an Infiniti.At that point, a gentleman came running out to my car and banged on my window as I tried to pull out. I rolled down my window whereby he said, Im the general manager, what happened, what happened, what happened? I said, You want to know what happened? I specifically told your salesman what the purpose of my visit was tonight. It was to test drive a car and get some options to think about. I liked the car and would have most likely come back later this week to make a purchase. I said, I didnt appreciate the hard sell and the fact that the salesman wanted to make me feel like I had to help him out. He then kept saying, What happened, what happened? I said I had no interest in being pressured 12 different times to buy a car when I was clear what my position was. He said, You dont understand, I have a certain number of cars that I have to sell. I said, Its not my responsibility to help you sell your cars. He then replied, Well, if you werent going to buy a car tonight, then I never had you anyways! I then drove off.Are you kidding me? The GM of the dealership is telling me that well I never had you anyways? This entire experience was the worst car dealership experience Ive ever encountered. Since when did it become all about, I have to make two deals tonight and cmon man, I have to get rid of a car and I never had you anyway? Whatever happened to listening to the customers needs and then seeing what you can do to oblige with their situation and what theyre asking for? If this salesman would have simply listened and understood my needs, then he would have given me some options to consider and asked if he could follow up in a few days. I loved the car and was convinced I was coming back to buy but I just couldnt do it that night! Now, as a result of this experience, not only will I never buy from Lake Norman Infiniti, but I never want to buy an Infiniti, period! Your general managers approach and comment about never having me anyway sealed the deal for me. As far as Im concerned, he represents the Infiniti brand and if this is what your brand is all about, then no, thank you. As the general manager of the most prestigious private club in Charlotte, I will be certain to share this experience with as many influential individuals that I can. This was borderline harassment and was an embarrassment to the dealership and the Infiniti brand. I respectfully request a phone call from a senior officer within the Infiniti corporation to further discuss.

Decent amount of models but need more in the large sedan category and more sport type cars would be nice. The large SUVs look like a remake of the Nissans. Though I know both are owned by the same there needs to be a difference if someone is going to be paying a higher price. The front looks amazing. Just looks like its angry and is ready to go. The on-board navigation and the whole system though is bad. The infotainment system Infiniti needs to be revamped because it is slow and old. The upgrade options are a little pricey but not as bad as other dealers. Some are worth it like going to the premium but the personalization could be better on them. Back seats have decent amount of leg room though me being a tall guy the person behind me can become squished between the seat. Plus when I get out, the auto bring the seat back can make it even worse and I have to manually stop it.

Smooth riding experience. Comfortable in every way. Its feels like you are riding on air. It gives you a chance to be able to see whats going on with the comfort of the ride. Beautiful is everything you can describe it. The looks of it gives you a reason to want it more than you realize it. You can talk about how long your car looks and how long it gives. I love how you can make your own decisions when you are on the passenger side. Give you a chance to relax and let it go to a good long ride. You carry it to a car dealership and they treat you with great respect, make sure everything is taken care of and puts a smile on your face to comfort you.

I recently purchased a 2008 Infiniti G35. It was in great condition all around except for some interior paint that was coming off on the inside door handles and on the steering wheel. I figured this was from normal wear and tear and I can live with it. I could possibly fix it up later down the road. Well after having the car for about a month, I noticed that I had paint coming off in my hands when I drove to and from work. I work about 11 miles from my home, only about a 15 min drive. Not far. The paint on the inside door handles and on the steering wheel was a rubber type of back paint, and it was literally coming off in my hands most of the time when I drove. Not normal wear and tear. I did a little research on this problem and it turns out this is a known problem with 07 and 08 and it was fixed in late 08 and 09 models. Great, Ill take it in since Im still under warranty and have them fix it. Before I take it in, I called Infiniti USA, their customer service number, and talked to a lady on the phone and told her about my issue. She told me that she has seen this before. It is a known defect, and to just take it into my local dealership and they will replace the parts. I read about this online and it was the answer I was expecting so I said thanks. The next day, I drove to Tim Dahle Infiniti in Salt Lake City. When I got there, I am told that this is wear and tear and is not covered. I explained that this is not normal wear and tear and is a known defect. He says he can no longer cover this issue, and when Infiniti has done it in the past, it was under a goodwill clause where they do it only for people that have had a long history with Infiniti. The service manager recommends that I contact Infiniti USA to see if they can approve it to be done. Well, I explained that I had already contacted them and they said to just bring it in. We gave them a call again. I get a different story this time, and have to file a request to have a specialist get back to me about this issue. About a week later, I get a call saying this will not be honored or covered under the manufacturers warranty. I specifically came from an Acura TL that I had previously owned to Infiniti because of this lightly better engine specs and on the recommendation of several friends and family members that have Infiniti, but I never had an issue like this with Acura. For a $40,000 car, you would expect a car dealer to honor the warranty that they put on the car, especially for an issue that is well known and documented. They even changed the interior paint in newer models so this problem doesnt happen anymore. With plenty of records online of people having this taken care of under warranty, I find it hard to believe they can do it for some cars and not for all. I am extremely unhappy with how this had turned out. I am hoping Infiniti learns from this and will cover it eventually but well see. For now, I will not recommend Infiniti to anyone again. If anyone knows of a way to convince them to cover this, or any other advice, I would love to hear about it.

I purchased a 2016 QX80 from the Infiniti dealership in Manhasset NY in 2016. Roughly 12 months after our purchase we noticed various paint chips that have occurred in random places around the car in places that cannot be explained by wear and tear or debris impact e.g. inside the door jamb in all 4 doors and the back of the trunk. We brought the car top Infiniti and were denied warranty coverage for the paint chips. We since brought the car to several pain places that all immediately recognized the issue of a sloppy or poorly dried paint job. Now almost a year later, there are many more paint chips and many of existing chips have begun to rust. Nissan/Infiniti is denying our claim.

I love Infiniti vehicles. My last one I30 was fabulous for 286,000 miles so of course I had to get another Infiniti. The Q50 is even better. Great style, durability, and easy handling.

With my multiple visits in an Infiniti service department, I have not felt as disappointed and appalled with the customer service that I received as I did at Cerritos Infiniti. Instead of helping me understand what is going on with my car and empathize how concerning how my car performed last night while I was driving with my 2 yr. old and both my parents, I felt confronted and castigated and offended. I brought my car in for an oil and filter change and a multi-point inspection last Dec. 28 and as I was driving my car yesterday, the car jerked multiple times as I accelerate.I bring my car to Infiniti for service because of the level of trust that I have with them. But the attitude that Tony ** showed was very unprofessional and demeaning. I work in a hospitality industry and train employees how to treat a customer to provide excellent service and I do know how a TERRIBLE customer service feels like. I would hope Tony would show a bit more compassion and concern than show arrogance and be spite to their customers. I had to bring my husband to his office for him to understand what my concerns are with Infiniti service but apparently he still didnt seem to understand that we are just looking for a simple, outstanding customer service and experience.I am afraid that with this persons show of character and lack of customer empathy, I had changed my mind from trusting Infiniti service and vehicles and would rather go to another higher end, top notch customer rating car makers. I have gone to other Infiniti locations and everyone I dealt with were extremely friendly and very compassionate with their customers. My husband ended up pulling our car out of their service department and brought it someplace else that would really take care of our concern and get a better treatment.

My 2015 Infiniti Q70 is not what I expected. Sluggish transmission, bad on gas, and my car has a rattling sound. I have 11000 miles on this car. The Q50 is a better car. I took my car back to the dealer for the 4th time and Im still having a railing sale. This should not be happening at 11000 miles.

I would strongly recommended anyone to avoid Infiniti. One of the worst companies dealing with cars. They just discontinue vehicles overnight FX35 and dont provide any after sales for the discontinued cars. Even China do not manufacture their parts saying its a failed company. In Qatar finding infiniti parts are like finding a needle in a haystack. Sad to know they related to Nissan.

Comfortable and a very smooth ride. Plenty of room to travel long distance with children and pets. Very powerful engine and easy to handle. Fully loaded with new technology. Incredible braking system and also a very nice sound system. It handles like a car and I also gets very good gas mileage to be an SUV. I would recommend this vehicle because it is very classy.

2012 pearl white qx56 paint started peeling December 2021. I called Infiniti and found out there was a factory recall on the paint. Recall ended in 2020. If a auto manufacturer has a known paint problem on a particular make model and color vehicle they should do the right thing and take care of it and not have to be taken to court to do so. Factory applied well maintained paint should last.

Called Infiniti to report the problem about my fx 35. They refuse to fix and just blow you off. How IM going buy high-end car and with four years it start to fall apart? The dashboard is split in several area and the covering start to fall off. I had a honda for many years and must say I never a had problem. Infiniti dont care about their customer. If we dont buy these car then Infiniti corporate go under and I wont stop until they fix my car.

I went in to purchase a car and signed finance agreement on 1/24 though a First Investors out of Sacramento, CA. I was to pay about $340 a month for 66 months on a 2010 Kia Optima with a purchase price of $14,995.00. Interest rate was well of 17%. As I understood it that night, I was fully financed and ready to set up payments. I received a call from another finance company (Summert?) maybe 3 days later saying that they are working with Infiniti to get me finance and wanted to ask me a few questions. I told them that this must be a mistake because Ive already signed an agreement and have been approved for finance. I promptly called the dealership to find out what was going on. Well to sum it all up, financing fell through within 4 days. I offered to return the car in exchange for a refund of my $3,000.00 down payment on car. They insisted that they will get financing for the car. I went in 3 other occasions to return the car since financing was not happening. On February 22, 2012, due to the tag expiring, they offered the car again and they wanted to give me a loaner agreement instead for no cost. I returned the car the next day. They only refunded me the amount that was paid on a debit card, which was $1500.00. Based on the small print on the finance agreement, it says if contract is terminated by any event, the customer shall be obligated to return the vehicle to the dealer within 24 hours of the date of termination and the customer shall be liable to dealer for $1.00 per mile used over and above 25 miles per day average, plus any wear and tear or damage to the vehicle. I purchased the car at 40,900 miles and I returned it to them with 42,342 miles on 02/23/2012. I only received $1500.00 of a refund and should have at least received $2192.00. They were trying to get me to keep the car until they secured financing knowing that they had this small print in an agreement that I didnt have the opportunity to read or see after financing fell through because the contract was no longer valid after it fell through. This wasnt disclosed to me until I had the car for more than 4 days. I feel that I should be entitled to full refund do the fact that they tried to hide and withhold information from me, lender, and my Trustee Jon **. They were dishonest from the beginning to me and the lender. I am a low income mother of two going to college full time and cant afford to be out $1,500 and with no way to purchase a car to get around. I feel that they have enabled me in so many ways and now I can lose my job and funding for school if I cant find funds to purchase a reasonably priced vehicle.

I recently purchased my 2003 Infiniti G35 Coupe with only 66,000 miles on it, thinking Ive got a great deal. Well since day one of the purchase of this car, I have had problems with the radio and the air controls, as I see everyone else has with these cars. At first, my radio would not work at all and the air is stuck on auto 75. Now day to day, its a surprise every time I get in my car, whether the radio is going to work or not. When it does come on, however, I can only control the volume from my controls on my steering wheel. This now seems to have gone into a further problem which i have read also from another persons statement about the battery. It has now since 2 days ago, it started hesitating on starting as if the battery were going dead. All my lights come on in my dash and I have to restart my car to get them to go off. This seems to be a very big problem with these cars and under warranty or not, I think this issue should be addressed and corrected by Infiniti. With so much going on, I honestly dont even feel safe driving this car because from the other statements, it seems to start just as mine has and goes into something even worse. So what will it take for Infiniti to correct this problem? I am very disappointed.

Infiniti is a great car brand that can help you get to point A to point B whether youre going with a family, solo, or cruising. They have added digital touchscreen maps to help you get the fastest and safest route their system cant think of. Also, the modes of driving fast sport or echo to save gas and help the environment and slow if you are driving in the snow. It has luxurious space for kids to relax in or if you want to go fast, enough room for the driver to feel relaxed as well as the passenger. Even space for 1-4 people. My passengers in the front and backseat have their own 2 cup holders, one in the side door and one in the middle. The seats can be adjusted to their most comfortable and safest spot.

Absolutely appalled at the customer service experience I have had with Infiniti Consumer Affairs. This is my second Infiniti and I always used to rave about how amazing the cars were and how quality the materials used in them were and that has all changed now that Im having issues with my current car. I bought a pre-owned 2009 Infiniti G37 Convertible with only 1 previous owner and garage kept. I have always used sun visors in my cars to protect the dashboard as much as possible. Over the summer one day when I was taking the visor down one was completely stuck as if it had been glued to my dashboard. I had to tug extremely hard for it to finally come off. I then noticed it was very sticky as if it was melting and extremely shiny. The shine creates a glare/reflection on the windshield which is very dangerous and impairs vision when driving.I went to my local Nissan dealership as the Infiniti dealership was close when I got off work. The 2 service advisors who helped me were extremely helpful and when I asked about the dashboard they immediately knew what I was talking about. They let me know that it has been a common issue amongst many 2008-2009 Nissans and that they have been having to direct consumers to consumer affairs in order to get further assistance. I contacted Nissan Consumer Affairs and they let me know that I have to speak with Infiniti Consumer Affairs as my car is an Infiniti. I then called the Infiniti Consumer Affairs number and after speaking with the FL Regional Manager Korby/Corby not sure how her name is spelled, she let me know there was nothing they would do to help. Extremely surprised that I was offered no assistance or guidance on a remedy for the situation.I asked again what can be done as this is a manufacture default and should absolutely be a recall and was given no resolution. She only apologized that the outcome was not favorable to me. How ridiculous? I expect that from a lower end non luxury car manufacturer, but never from Infiniti. Something should be done for the many consumers affected by the manufacturer’s poor material use. When I touch it with my finger a layer of black sticky residue comes off. Its horrible. I cant even clean it or get rid of the sticky shiny residue because anything I use will just stick to it. After researching, I found this is an issue for many other Infiniti G37 owners. I am awaiting a call from someone higher than the Regional Manager, so we will see if I even hear back from someone. I am so disappointed with Infiniti.I will be further complaining to the dealership I purchased from, Infiniti of Tampa Bay who probably knew about this issue when the car was sold to me. Hopefully this issue doesnt become worse and cause any accidents for anyone or else Infiniti will be dealing with lawsuits when they could have done the right thing and fixed their mistake. I cant wait to get rid of this car and move on to a real luxury car and will be telling anyone and everyone my story and to stay away from Infiniti.I even found this complaint from a gentleman online and I agree with him 100%. Numerous consumers have been complaining about the lack of quality, specifically in the 2008-2009 dashboard components of the Infiniti G37. There have been reports of melting and sticky dashboards as a result of poor build quality. These dashboards are costly to replace and should not be the responsibility of the consumer. Infiniti needs to step forward and back the quality claims of their brand and own up to this production flaw.

Infiniti manufactured a faulty dash in the Infiniti fx35, which bubbles and cracks (after your warranty is up). Infiniti knows the material is damaged at my fault to the customer. Yet they will not pay for $2500.00 repairs. Infiniti will not discount the repair. However certain customers have been granted this courtesy. I guess Infiniti appreciate certain customers more than others. I have filed a complaint with them as well. There has to be something that can be done... I will never purchase another Infiniti!!

I am a third time Infiniti buyer and third time was not the charm. My car has been in the shop 5 times in the first 14 months of ownership for brake noise. Noise which is loud enough to be heard inside the house when I enter or exit the driveway. Excuse after excuse from the dealer with no real resolution. First, it was a pin, then a hose and now a spring. I have to fight to get them to reproduce every single time. Ive been told they squeak when theyre cold then they squeak when theyre hot and finally its not a safe issue.When I opened a case with customer service, what a joke. I called 4 times now, twice spoke to the rep and twice left messages. Not a single thing done as a result of my case being opened. The quality of the interior is awful. Leather seats cracking after just a year, silver trim nicks with the slightest pressure. Every silver panel on my car has dents and scratches - looks terrible. The dealer replaced one of them as goodwill and a day later, there were already two nicks on it. The new panel is worse than the old one. I am very frustrated, I wish I had never bought this car. Buyers, beware.

I like a nut not only did I buy one Infinti (QX60) but I bought the second one, a G37. The QX60 a week after I bought the Gas gauge was reading Zero mile with a 1/4 tank of Gas. I got told it was bad gas, then I was told Im driving down hill so that affects it. Then I was told the Infiniti corporate had to assess the SUV. It took them 2 tries and they replaced the entire Gauge system. Then I had issues with the Transmission. Took it countless time and they kept saying that the software needed to be upgraded. After filing a complaint they replaced the Trans and it took over 9 months to get it done. Then I bought a G37 certified. I thought buying a certified would get me a better value and it would be reliable. It started to leak Differential fluid. Was told the Diff overheated and it leaked fluid. Then the Tires got a nail and they refused to fix them, when they said that it was covered under the maintenance. I have to say the SERVICE FROM INFINITI IS POOR AT BEST. IF YOU CALL INFINITI CONSUMER AFFAIR AND GET AMANDA HANG UP and wait the 30 days and get someone else. If you ask for a manager and Tommy. Hang up as he will give you lip service. Buy a Lexus or Acura!!!

I bought a CPO 2011 FX 35 in 8/14 and that car has been the worst purchase I ever made! The car has stalled out on me at least 10x while in transit, several times with my children in the car; and I have had several close calls in being rear ended! This car has been back to Lynbrook Infiniti every month since 10/14 and spent the entire month of December 2014 at that dealership and is back there now again for the same issue! I have contacted Infiniti HQ and they refuse to look at buying the car back or replacing it - instead telling me that they will send it to another dealership located in NY! Meanwhile I pay for a car thats been in the shop more times than its been in my driveway! My kids refuse to get into the car because of the number of close calls that theyve experienced and I cant blame them!Wish I had read more reviews before I put my family Im danger and wasted time and $.

I bought my Infiniti last September 2014. Until now June 2014 it been like 8 time I have to go to the garage for update system, rust, repaint, frozen brake... A lot of problems.

Infiniti Navigation System 2017 North America Map Version X9 - Horrible customer service, do not buy any map updates for these scam artist. I bought the 2017 update version of the Navigation system fully expecting that the newest section of the Grand Parkway SH-99 around Houston which opened in March and April of 2016 totaling over 38 miles of highway to be included in new update. However, to my huge disappointment after installing the new version on my Infiniti it was not. This was the largest new highway construction in the Houston Metro area in the last 20 years. How could they have overlooked a huge project like this? Totally inexcusable in my opinion. Their customer support refused to issues any kind of refund after explaining the situation nor would they provide a free upgrade for the following year release. Dont waste your money or time dealing with these people.

I love our Infiniti. Its very spacious and it has enough seats for a lot of people when we go out of town, so we dont have to take two vehicles. It has a navigation, touch screen and back screen so we can watch a movie. It looks like a newer model compared to other cars that are the same year. Plus, its good on gas. Sometimes, however, its hard to park and maneuver since its too big. Its also scary to drive because I feel like Im gonna hit the cars next to me.

2006 Infiniti stalled on highway. No power steering No power brakes. I barely just missed getting into a serious accident... got the car to the breakdown lane. The most horrifying experience. Infiniti will not fix this problem. Infiniti stinks!

I bought a 2003 G35 Sedan in 2012 from Beshoff Infiniti in San Jose. The sales guys were cool from the first meet. However I test drove the car and everything appeared to be fine, radio came on but I couldnt try the disc player being I didnt bring a CD to the dealer. However, after my happy purchase of my new affordable luxury ride, when I got home I wanted to listen to my cd in my new car. I slid the cd in only for it not to be able to go in the dash said it was a error. I instantly called back up to the dealer but of course they were closed. I got in touch with Rick at the dealership and told him that my radio wasnt working when I left and he advised I bring it back up there. I brought the car back the next day didnt even own it for a whole 24 hours yet. They took it to the service area in which they had me sit in a room to tell me my circuit board is going out and it was recalled but I would have to pay for it well over $1200 to fix a radio that was supposed to work when I bought it. I told them that I just drove off with the car and its no way I should have to pay for it. I asked to speak with Rick in which they said he wasnt there and neither was anyone else I bought the car from. So I never got the radio replaced. Now its 2014, I have no radio and I refuse to pay for something that should have been fixed due to manufacturing problems Infiniti is already aware of. You would think they would slash prices being they know the cars are worthless junk. However they hike them up and never mention any possible problems.. I was driving on the freeway Saturday doing about 70 miles per hour and my car lost all power with no warning. The driver behind me veered and hit another vehicle. I totally freaked me out, I could have been killed. I find out the sensors that was recalled, can make this happen and that Infiniti knew of this. I called Consumer Affairs in which they stated my car had 4 recalls and one was the sensors in which was already repaired once. I explained that its happened again and I almost died in which the response was well its nothing we can do and I would have to pay. WITH ALL OF THIS, I AM DONE WITH INFINITI. I DONT EVEN WANT THE CAR ANYMORE.. I HATE I STILL HAVE PAYMENTS. IT SHOULD DEFINITELY BE A LAW AGAINST THIS DEATH TRAP..

My car randomly stopped in the middle of the road, which caused me to drift into the water drainage section, on the side of the road (I was the only car on the road). As I called consumer affairs to get this squared away, they transferred me all over the place and gave me 3 different answers!!! The last guy hung up the phone after I didn’t feel like putting up with his BS. Congratulations Infiniti, you will not only be hearing from my Lawyer, but I will make sure the media will catch wind of this!! Oh, did I mention, I was in my way to pick up my 7 month old son?!? Yeah, you pissed off the wrong parent!!! Parents, do not buy this machine, you and your family will be at risk!!!

Infiniti Financial Services input my data incorrectly from the dealership lease, resulting in not billing my company (it is a company car but in my name), and a subsequent car repossession. They did not email, mail, call the billing address, or the dealership, but claim they called my cell phone which I did not receive. It is now on my credit report ruining my credit score. They are completely nonresponsive after being bounced around to several “managers” including Jimmy ** who has never returned a call. It was clearly their fault and they are still refusing to expunge the repossession from my credit report. Everyone that I was in contact with throughout the process has been completely incompetent, unprofessional, and combative. I will not be leasing another Infiniti EVER, and will tell everyone I know to NEVER GET an Infiniti.

I loved it. Gorgeous and high end for it to be intro to luxury cars. The inside and outside are impeccably gorgeous. The screen inside and the tan interior is amazing. But it gets dirty extremely fast and they dont offer that many varieties in a sedan. It would be better if they had more varieties but what is available is great for an intro to luxury car. My vehicle can seat 4 other people comfortably. But with a car seat in my car I can only seat 2 other people comfortably. With growing family, I need a bigger vehicle that can hold another car seat and transport people. I am extremely interested in upgrading but Im not fully aware of the upgrade options. I am ready for an SUV.

I havent had my car a year. The CD player wasnt working when I purchased it. I found out that the circuit board was defective. The dealer says it was replaced in 03 but the problem still exists. It will cost over $1200 to replace the entire thing. I feel as if I was sold a lemon due to when the 7-point inspection was done, this issue wasnt brought to my attention. Now Im stuck with a useless car and will never buy another Infiniti as long as I live.

For those of you that have the dreaded bubbling dash there is good news. Infiniti issued a recall on the dash problem to be repaired at no expense to the owner. I had an 07 fx35 and the dash bubbled in 2010. Had it replaced and received a warranty for 85000 miles or 8 years. The drivers seat tearing is another issue. They will not fix that, nor will they fix the power seat gear issue.

I have purchased/leased 6 different cars from Infiniti 2 Q70Ls 2 Q50 and 2 QX80s on 1 of the cars, the last one I will ever purchase from Nissan or Infiniti. They returned an electronic transfer back to my bank without me knowing it, So I made scheduled payments per closing and assumed all was well...as a result of that returned transfer which they couldnt explain they showed me 3 straight months of 30 day late payments. They apologized but refuse to correct it with the credit agencies, the only blemish on my credit is a result of their incompetence and laziness. They are not a good company and I would not trust them...

My lease end up on 1/3/20, and I returned the vehicle back to Kings Infiniti. And inspection report was made on 1/10/20. My car was return in perfect normal wear condition (I got pics and kings infiniti disclosure statement to proof), and I got charges for excess wear and use damaged front end total $ 500 something. I contacted the infiniti finance, their excuse was I should done the inspection first before I return to dealer, not the dealer. But I was emailed the AIM inspection company before, and also I got the email said that I can return to dealer first then dealer will arrange them for the inspection. So now, Im in the middle of this situation which no one to discuss with. I on the phone with AIM and Nissan back and forth. And very bad experiences.

After having to hire a lawyer and constant dismissal from the dealership and Nissan North America we went to arbitration and won. In fact Nissan did not even show up for the hearing and called half way through the proceedings to offer to purchase back or vehicle at full price. It was ridiculous we had to go that far with them! For anyone else having shuddering, transmission problems I would recommend keeping at them. They know something is wrong with the car that is way they settled. We were awarded full price plus 3000. Towards legal fees under the California lemon law.

Im just simply writing about my defective dashboard. I purchase my 2006 G35 Coupe pre owned a couple years ago. Little over a year ago the dashboard started melting along with cracking. If it was something that wasnt noticeable, I wouldnt really care. However, its a conversation piece that you dont want to talk about because its pretty embarrassing. I keep my car in shaded areas along with having a garage. If I knew of the matter I would have never purchased my 3rd Infiniti. I have always spoken highly of the Infiniti brand until this simple problem that Infiniti wished to close the eyes to. I dont imagine anything to be resolved. I have research other forums in regards to others trying to start action, a class action suit, and gave my contact information in the event that something does come out of it! Going forward, I will surely NOT talk any good about the Brand Infiniti.

In the last 22 years, 3 of my 5 cars have been an Infiniti. Two I have owned for 3 years with low mileage under 32,000 miles. The last G35 I still own is about 7 years old with only 42,000 miles right now. As a loyal Infiniti owner, the dealership in Coconut Creek, FL said I may qualify for their goodwill loyalty program, but I needed to contact their Customer Affairs division. I contacted Customer Affairs and they requested proof (VIN, etc.) that I had owned the two other vehicles besides the one I currently own. These vehicles were owned 10 to 22 years ago! Well, I found a picture of the M30 from 1990 and a copy of the title for the Q45 from 2000 with the VIN number, which I provided. Upon review by Customer Affairs and the dealership here in FL, it was decided that because Infiniti could not find any information in their system that I had maintenance done at their dealerships and because I did not have the the VIN for the M30, they would not be able to help me. What does maintenance have to do with a defective dash? I keep all my vehicles in prestige condition and waxed and have regular oil changes/maintenance done as needed. Just because I did not have my maintenance done through Infiniti is ** and to expect me to even have information on the two older vehicles was ridiculous. I was lucky to even find what I did as proof that I owned a total of 3 other Infiniti cars.The repair to replace the dash may have cost the company $1,000 at the most. I guess my business wasnt that important. The dash ended up getting sticky and omitting unhealthy vapors that left a film on my windshield. This is not normal and has never happened to any of my cars or to anyone else that I know of. This was a true defect that just happen to occur after my car was out of warranty. Also, the unhealthy vapors the dash was omitting seemed to be of no concern at all or my health. Has anyone else experienced this same sort of issue? With all this said, goodbye Infiniti, hello BMW, Jaguar, Lexus and Mercedes. They would be happy to have my business when I buy a new vehicle in 2013. Not a great outcome or customer appreciation resolution.

Infiniti is catching up the last couple of years and offering more variety in their models. It offers many models that will appeal to both the family shopper as well as the performance oriented buyer with models that will carry your whole family or just you and a pal. It is an exciting brand known for performance. This brand offers the cutting edge technology, safety and performance features that every shopper in this category looks for and craves as an auto enthusiast or an informed luxury shopper. It offers all the amenities as standard equipment. Plus a plethora of custom accessories and optional items to make your vehicle stand out from the crowd as your own. Fantastic vehicle. Loved it.

Submitted an inquiry on Wednesday, October 21, 2015. On October 22, Lauren, Regional Manager over the dealerships in my area responded to the inquiry by calling and introducing herself in a voicemail. I have returned her call and left messages three times on October 23, 2015 and no response. Come on Infiniti. I need help desperately! It appears that Lauren called to introduce herself by phone to enable her to say a call has been made, but she is not really trying to connect with me. At least thats the way it appears. I have a serious issue and I am not hard to get a hold of. It is unacceptable that Ive got to go an entire weekend without having spoken to anyone and my vehicle remains in an immovable state. I have taken my car to two (2) Infiniti dealers and currently it sits in downtown Chicago at the Bermans dealership. Orland Park Infiniti initially had my car, but they say they are unable to fix it. HOW IS IT THAT THE COMPANY THAT MAKES THE INFINITI CANNOT FIX IT?

I have a 2005 G35 Coupe. It looks great, but the guts of the car suck. I bought it used in 2008. I have replaced the driver side window motor 3 times and the brakes and rotors 3 times. My CD player has stopped working since July/11. My passenger air bag sensor was faulty and my cam sensors needed replacing. I just dont understand that so many people have the same problems with the same Infiniti models, and Infiniti doesnt do anything about it. I will never purchase another Infiniti in my life. The parts are ridiculously expensive, and you cant even replace a headlight bulb yourself. It has to be done by the dealership. Everything about that car has to be done by the dealership. Infiniti in Virginia Beach, VA quotes me $300.00 to replace a headlight bulb. That is insane.

I purchased my Infiniti G35 at Glenn Nissan in Lexington in 2009 with roughly 30,200 miles on it. I purchased it as is. Two months after the purchase, I started having problems with the vehicle. I immediately had to replace all serpentine belts in the engine, replace the rubber lining on one door because it kept coming loose and was finally too stretched out to re-glue, replace lights in the vehicle that keep burning out, replace my drivers windshield wiper several times/year because it’s bent and shreds the wiper. I have had to replace the tires twice due to flat spots. I am leaking oil in the engine and now need new gaskets and O rings. Every time I go through a car wash, the water leaks into my trunk badly. I can find up to an inch of water where my spare tire is at any given time.My airbag light is on and needs a $1,200 fix due to what they assume is a broken clock spring. My tire pressure sensors are broken and now the key fob isnt working (according to Infiniti, the car isnt recognizing the key fob signal) and will need a whole new computer system. I pulled the Carfax report and noted the car had sustained flood damage and had been issued a rebuild title in California. I met with Infiniti and the dealer told me the Carfax report must be wrong and that all of the issues I have had with my car are normal wear and tear. The dealer then proceeded to contact the KY Department of Motor Vehicle and told them to remove the incorrect Carfax data without my permission (I am the owner of the car) and they indeed did remove the information.My Kentucky title is clean and I am in the process of trying to obtain the California vehicle history of my car. I contacted consumer affairs at Infiniti and they said their records reflected my car had sustained flood damage and had a rebuild title. However, Glenn Nissan in Lexington has declined to address my issues, and only to cover their own behinds. Im not even sure what I should do next. I will never buy another Infiniti again.

My Nissan Infiniti is fifteen years old and still performs miraculously. Great gas mileage, and rarely requires repairs. Its also quite classy in appearance. Has taken me on lengthy road trips without a hitch.

Like many others with the 2003 Infiniti G35 sedan, my radio has stopped working and I have no control over my A/C. Infiniti had the voluntary recall where they fixed the issue, but of course all they did was put a band-aid on it. The original owner of my car already took it to them to be fixed so I cant even take it to them without them asking for some ridiculous amount to fix it again. If they would not have integrated the controls for the A/C and radio on the same control panel in the first place, we would not have to deal with all this crap now. Of course, calling them is useless, they avoid the issue and try to act like this doesnt happen to thousands of others with the same model. Luxury car huh? My Honda Civic never had these kinds of problems.

2009 Infiniti g37 had clock problem fixed out of warranty, same clock problem on 2013 Infiniti g37, out of warranty less than 2009 was, Infiniti will not fix. There is a problem with these analog clocks, clock flashes on and off. Lack of concern on part of Infiniti. Will no longer buy or tout the Infiniti/Nissan product.

So I bought a 99 Infiniti G20 with only 80,000 miles on it. I knew it needed TLC however, I had no idea the manufacturers decided to no longer make important safety parts and the dealers offered no choices other than go to a junkyard. Any intelligent person knows some things you shouldnt ever purchase secondhand!!! I was going to buy a newer one when my son graduated HS however, I no longer want anything to do with this vehicle. I have found few and far aftermarket items. I cant believe an axle assy more specifically the kingpin bearing is nowhere to be found. I AM AT A LOSS FOR BOTH ME AND MY CUSTOMERS ATM!

Bought a new 2011 QX56. Had multiple issues covered under warranty. Thinking I got a lemon! Recently, my wife got stranded on the side of the road with our kids due to another poor quality issue. I paid to have it towed to the dealership where I purchased it. The vehicle has 79K miles. I was told it needed a timing chain and sprockets or a long block. 5K to 12K to fix. Called Infiniti which took a week for them to open a customer care claim and assign a rep to review and follow up. Was told it was out of warranty and there was no support offered. Escalated it to Nissan corporate, which took another 5 days and was told the Qx56 had performed to Nissan’s standards 70K miles and Nissan would not offer any additional support. The corporate rep was correct. Not a lemon, just unreliable and overpriced! Nissan has changed the name twice but it is still the same company making it. Based on all the customer complaints online this is a common problem! I have other choices and will not purchase anything else from Nissan or Infiniti! I hope my bad decisions help you make a better choice!

I have changed my car battery 3-4 times for the past 7month. My battery kept dying and if a car (G35/03) is not in use for one day, the car wont start! The A/C starts on its own to the max and it doesnt allow me to stop it. The radio doesnt work at all and CDs got stuck in the CD player for almost one year.I have read other forums which surprisingly, other people had same issues. Therefore, I am urging the Customer Affairs to please, please take this matter seriously since the battery drainage is connected to the wires. You can imagine if something goes wrong with the wires, what would happen to the driver? This is a safety issue.The Miller Infiniti dealership told me that the stereo system is an Infiniti issue and they knew about it. Im quite surprised that the manufacturer knows about the wiring issue and still failed to do something about it or make a recall. There are many costumers that were told that the battery drain is a result of amplifier and radio wires.

I went to lease my 2nd Infiniti and ended paying much higher than what they advertised. They will try to sell you overpriced maintenance plan to collect more profit. Although they say they are transparent but actually. I feel I was mislead into paying out than I originally planned. Be very careful dealing with this dealership. I will NOT recommend anyone buying or leasing from this dealership.

This is what we sent Infiniti in Aug. after yet another repair in 2 years. My car is a lemon. Since purchasing it 2 years ago, it has been in to have the brakes looked at & repaired at least 7 times! We first had the dealership that we purchased it from look at them right after we bought it in 2011 & have since had the Infiniti dealership in town work on the brakes 6 times! 10/29/2011, 1/11/2012, 4/17/2012, 5/24/2012, 10/24/2012 & recently. We want OUT of this car! The brakes were not the only problem with this car. We had the dash replaced, the rear end was replaced due to a defect which has to be addressed every 40k miles, the windshield wipers do not last past a year, the cruise control doesnt work, the air conditioning was blowing hot air, the car would lose traction in the rain etc., etc., etc. The list is so long. We just heard back from Infiniti about getting out of this car and into a new one, since the dealership says that these problems are unusual and Infiniti said that they will not do anything about this car because it is out of warranty (It has 70k miles on it). We really anticipated them realizing this car is a lemon and should not be on the road since it is a safety issue having a faulty brake system. This is the worst experience we have ever had with a car and the local dealership (there is only 1 in town) and now Infiniti itself! The car is messing up again (the engine is dragging and the gas mileage has dropped which is usually the sign we get when the brakes are going again) and it was only in to get serviced 2 months ago. Hate that the only option here is a lawsuit!

Brought my car in for regular maintenance, was told airbag switch (OCS) needs replacing - $4,100. Airbags will not function. Told the entire front passenger seat would be replaced. No other means of repair. NHTSA issued recall 7/8/08 for this exact item. My cars make, model and year ARE listed on the NHSTA website as being covered. Infiniti Corp tells me it is NOT covered. Issue elevated to Eric ** in Infiniti Consumer Affairs Dep’t who refused any kind of assistance because car is out of warranty - ignoring the NHTSA campaign entirely. Mr. ** refuses to even discuss why NHTSA would include my car in the campaign but Infiniti does not. They will not do the repair at cost, or at a reduced price, or give it any further consideration whatsoever. Car has been meticulously maintained and all required services completed throughout life of my 2008 EX35 Journey. Took four days for Infiniti Consumer Affairs to make a decision, while dealership hassled me to return loaner car before the matter was handled by Corporate. Worst Customer Service Ever.

I took my car in to Herb Chambers Infiniti Westboro, MA for the airbag recall on Oct 5th 2017. A few days later my airbag light came on. I took my car back to Infiniti and they are saying its not their fault. They will not repair it. I complained to Infiniti consumer affairs and they also said they will not repair it. They said the cost is $2,888. The airbag light was never on until they did the recall work on it and now Infiniti will not repair it.

I have a 2003 Infiniti G35 Sedan V6. The air system is stuck on auto and my audio (radio) and rear defroster no longer works. I have no control whatsoever on the entire air system. The problems started in 2009, as I lost control off, and on until about six months ago when everything went dead. I had recall work done on the audio circuit board in 2003 and now that Infiniti dealership in Guelph told me that it is the same part which is at fault. This diagnosis cost me 57 dollars. I called the Woodchester dealership in Mississauga that did the original warranty work and they told me that they no longer will back their work because the Voluntary Service Campaign Audio Finisher Circuit Board recall is over with. This is a total scam that Nissan has managed to sidestep even though they issued a recall. They replaced my part, all right, but this same part was again faulty and an obvious health and safety concern exists here. As far as I am concerned, they should once again replace this faulty part since they probably replaced it with a new one that again is faulty. How can I possibly drive this car when no front windshield air or rear defrost exists especially with winter fast approaching. The least they can do is pay for the part again since the dealership wants to charge me approximately 1700 dollars to replace both the circuit board and the radio. If I dont get satisfaction out of this I will never buy a Nissan vehicle again. There are so many people complaining about this. It is pretty laughable that no one from the government has forced the issue. I guess that will be my next step. Whats your move Nissan? Are you gonna take the responsibility for the vehicle you made or are you gonna wait till someone gets killed because they cant see the road while they are driving?

I purchased an Infiniti December 1, 2018 from Hanania Infiniti in Orange Park, Florida off of Blanding Road. This experience has not been one that I expected from a luxury vehicle company. Since possessing the car on Dec. 1, 2018 I made three bi-weekly payments to my credit union for my trade (a 2017 Acura ILX that was supposed to be paid off as part of the sale). Unfortunately, as previously stated I continued to make four payments via automatic withdrawal from my credit union on the following dates 1/4/19, 12/21/19, 12/7/19. I received a bill from Infiniti with a due date of January 1. Since my prior vehicles loan was not paid off until January 10, 2019 I do not have the funds to pay a January 1 car note because I can not afford to pay on two vehicles. A new payoff should have been requested if the prior was not paid off in a more timely manner. Interest continued to accrue through my bank on the loan which resulted in me only receiving back $414 although I made 3 payments. I am looking for some type of help with Infiniti lease corporation with late fees and possibly pushing my due date back because of this issue. The next payment will be due February 1 in which I am now in a hardship because of the FULL and a half month payment on my previous vehicle. In addition, this overall experience has not been pleasant. I met with John **, finance manager January 5, he told me the check was already received by my bank and he would send me confirmation of it. I never received a confirmation nor did I hear back from him. Similarly, the day after I left with the vehicle I had questions about the insurance document. It was not explained to me other than to sign so I called him and left messages for him numerous times at the dealership. He did not return my calls so I texted the sales rep Alex, who advised me that insurance is my problem not theirs although I had not explained my question or concern. Not only that but the brand new 2019 vehicle was not showroom ready for me to drive off of the lot. The car had and still has scratches and all sorts of marks on it. I asked for a car wash on the Saturday I met with Mr. ** but it was raining and he suggested to bring it back. My concern is there was no urgency, I would have expected for him to try to right the wrongs by scheduling an appointment for me to have my car washed and for sure sending the confirmation or make a follow up call to let me know that the payment was not sent to my bank yet. I was shocked and appalled. It certainly appears as if Infiniti is only concerned about making a sale then after the sale the customer is obsolete. As I stated, previously, I need help to ensure my credit rating does not get impacted, payment due date adjustments and late fees or something to right these wrongs.

These cars are comfortable, reliable and fun to drive. Infiniti has several models to choose from. From sedans, coupes, compact SUVs to full size, this brand has what youre looking for. Quality materials and precision engineering makes these cars worth their price. Infinitis luxury styled automobile stands out from the competition. Beautifully designed and loaded with tech these cars are great to own and drive. Enjoy your daily commute a little bit more driving an Infiniti. Its big enough to hold my family, our dog, beach picnic stuff and hit the grocery store on the way home. Also big enough to pick up grandma from the airport. And it can be upgraded to leather abs, power steering, park assist, auto breaking, and choice of exterior and interior color.

We have had our new QX80 for about 2 weeks. My wife keeps complaining about her legs going numb. She was very uneasy spending the large amount on the vehicle and its so nice she feels it could be making too big of a statement for our family. I keep reminding her its a safe suv and were not making a large statement, we are just buying a truck that fits our family from a dealer that buys from us. Unfortunately I too have been driving it lately and my legs go numb as well. Not sure what to do.

We have a 2005 FX35 with the dashboard bubbling issue. We received no notification of an extended warranty with respect to the dashboard defect. We have lived at the same address with the same telephone number and email address that we provided Infiniti when we first took our car in for service in 2009. We purchased the 2005 from CarMax in Richmond, VA in 2009 and there were no dashboard issues. We were never notified of an extended warranty because of this material defect. When I googled the problem in 2014, I contacted Infiniti customer service and they said the extended warranty had expired 1 year earlier and there was nothing they could do. We open and read all of our mail each and every day before discarding and we never received an extended warranty.We contacted Jeb **, service manager, at Infiniti in Richmond, VA. He said there was nothing he could do. He also stated that he personally found that Infiniti was more willing to work with car owners to repair the dashboard even if it was passed the 8 year extended warranty if they were customer who took their vehicles to Infiniti for repairs (I guess because Infiniti makes money on these folks and are more willing to honor fixing this known defect on a high end expensive vehicle). We are just sick. We were told by YOU (ConsumerAffairs) that because we were calling 1 year later that you refuse to cover the cost of this dashboard which is well over $3000. I was appalled! We have babied and taken wonderful care of our car. It looks like it is 2 years old when it is, in fact, 11 years old. We were planning to purchase another Infiniti but will not if we know you dont honor your loyal customers. What can you do for us? I am writing you for the second time a year later because we have to drive in this car to work each day only to look at a disgusting dashboard that keeps getting worse. Wont you please help us! We dont take our cars for repairs to the local Infiniti dealer because we take it for all of its scheduled maintenance to the local Nissan dealer which is closer to our home. Arent you the same company? Why dont you honor this dashboard replacement when you know it is a known defect and nothing we have done to the car? (We even keep a shade screen up each and every day in our front window). Please do the right thing and replace our dashboard. We only have 80,000 miles on our car and are planning to keep it a long time. Please help!

The company resolved 100% and responded to me directly. I dont believe they even knew this was here. Im very pleased with Infiniti Financial Services and have leased with them for 15 yrs. this was a very shocking and guess one off situation. No need to contact them. Thank you.

I patch the new QX60 2020. From day one a lot of issues in the car when is very cold. The window glass is not rolling up. Heater is not working. I strongly recommend do not buy the Infiniti. Im not going to buy anymore Infinity. I have a warranty but theyre saying diagnosis theyre going to charge it.

My 2003 G35 Coupe has had numerous issues. I purchased this vehicle in 05 with 21,000 miles and immediately noticed a break recall. Thankfully dealership handled that, however that should have been a telltale sign. After the two motors went out on my windows, alternator, cam shafts, sun roof off track, AC compressor, DR2 headlights ($210/each). Ive finally experience the ultimate issue when my GPS/AC/radio unit went out. Well sort of. The navigation and radio systems are both powered off and the AC unit is always on high. Besides paying $2000 extra just because I wanted the navigation system, I am now averaging about 14 mpg thanks to my uncontrollable AC unit. After paying $29,000 for my car and now not having the expendable cash to maintain my vehicle. There it sits while the paint job oxidation is progressing. Infiniti if youre out there PLEASE REDEEM YOURSELVES AND MY FAITH AND PIMP MY RIDE.

Infiniti FX35 Dashboard bubbling - I got screwed by Infiniti. My dashboard started bubbling back in 2016 so I contacted Infiniti and told them about the problem only to be told that my car was out of warranty and that they could not do anything about it. But yesterday 10/23/17 I had my car serviced and was told by the dealership that the Bubbling was a recall issue. I was never told by Infiniti that this was a recall or an extended warranty was out for the bubbling issue. Im so disappointed in Infiniti because I never thought that they would leave their customers hanging on a expensive repair and not let us know in writing that this was an issue that they could repair. The fact that I contacted them back in Sept. of 2016 about this issue and their reply indicated that since I no longer had an warranty on the vehicle was why they could not fix it. They never mention that an extended warranty was out to fix this issue or when that extended warranty ended. So Im stuck with this ugly dash in a car that is suppose to be of luxury. Im hurt about the whole thing but at least now I know to never buy another one. Shame on you Infiniti! Look at all the repeat customers you could have had.

We purchased our 2010 G37 from Infiniti of Peoria (AZ) and both the car and service have been exceptional. A couple of minor items (window trim and transmission reprogram) were dealt with in 2011, and only routine servicing since. Even after six years, our salesperson (Robert) still remembers our names and stops by to chat whenever we are in for service. The car is a great highway cruiser, and still runs like it is new - by far the best car we have owned.

They have a wide variety of models that can fit everyones budget and fit their needs. Quality is awesome and great and you will be satisfied with their product. Reliable and smooth. Also clean lines and sleek designs. Elegant and includes all luxury features that you will want - power seats, heated seats, blind spot detection, power mirrors, power windows, bucket seats, wood trim, DVD player, rear controls for climate, headphones, and dual sunroof options. The car can seat as many people as it holds.

G35xS, transmission went out at 85K. Battery dead last year, replaced with a new one. Guess what? Battery is dead a year later. My dashboard is warped, speaker to the right is busted. Passenger sensor airbag sometimes works, sometimes it doesnt. This car has been serviced regularly and only used it to commute to work. Kia or Hyundai would outperform this car. Waste of money!

Infiniti had the variety I was looking for. Including models, mods, colors, etc. The dealership had many models on hand so I saw the features and models upfront. Going in, I knew what most of the features were but it helps to have them all there and I got to test drive it. There are many versions and upgrades to choose from and the reps were very knowledgeable about everything and answered all my questions about the differences. I went in wanting a 4 door but I got a 2 door and it worked out fine.

I purchased a G37 2012 from Carmax and it had 33k miles on it. I have had it a couple years now, always got oil changes on it/maintained it. I’ve never had an issue with this car before - not should I have. It’s got under 100k miles on it. The other day it starts misfiring. I take it to my local mechanic. He sees it needs spark plugs and a fuel injector. Replacing those. Car is still misfiring so the mechanic shop offers to take it to the dealership for diagnosis, on them. INFINITI calls me today and says the motor is bad. ARE YOU KIDDING ME!!! That’s $10k job that’s not covered under warranty. I owe $13k on this car. What a piece of ** car. I would never buy this brand ever!!! I can’t believe this company exists making such shoddy products and it should be illegal!!!

I bought a 2007 Infiniti FX 35 and the dashboard started having bubbles all over it due to a manufacturing defect. I was never notified by Infiniti about this defect and a warranty extension issued on it. When I called the dealer I was told that it would be 1500 to replace the dashboard. I called up Consumer Affairs and wrote them a letter explaining the issue. They told me that there is nothing they can do about it and if I dont want to ever buy an Infiniti that is fine by them. Stay away from these cars. Buy Lexus or some other quality luxury car. These cars are cheap and the company does not empower their staff to take care of customers. In these times where every brand wants to offer a differentiated value proposition and experience for its customers, the old-school Infiniti is going in the opposite direction. No wonder they are way behind the other luxury brands.

My wife and I have a 2015 Q60 S Limited edition. It was broken into two days ago by someone popping the cover on the key entry and jamming a screw driver into the lock causing the windows to roll down giving them easy access to the car and contents and causing damage to the door and lock. After doing an internet search I found that this is a known issue with Infinitys dating back to 2008 and therefore making the cars a target. I would like to have Infinity fix this issue with our car and others so that the windows will not just roll down when a screw driver is jammed into the key entry. Possible solutions: Disable the roll down feature, remove key cylinder or other. At this time they will do nothing and the dealership will not comment on the known issue. They referred me to Infinity consumer affairs that offered nothing.

I just purchased the QX60 2015 with the collision avoidance system. I was disappointed that you have to turn on the system each time you get in the SUV. Why would you not be able to turn it on and leave it on. If you ever need it that would be the one time you did not turn it on. Also the insurance company would not give credit for the feature because it has to be turned on each time. Go figure as to why anyone would want it turned off.

I leased 2019 Qx50 and after a year, one day I got locked out of my car. I had to call the locksmith to open the door as the keys were inside my car. I had to pay $100 out of my pocket and when I contacted the dealership from where I leased the car, they said they couldn’t do anything about that...It’s not my fault if the car give me a trouble.

2015 Q50 - Navigation freezes up on long journeys. Roads are mislabeled. System cannot be relied upon. Took car to dealership to be fixed. Dealership/company unable to correct and unwilling to replace. Unacceptable.

I have owned an Infiniti 2004 Q45 with 62K miles that has been garaged most of the time. I intended keeping this vehicle as a collectors item. I also own another vehicle, so it has not been my main transport. Unfortunately, the vinyl around the sides of the drive seat has started to tear on its own. On inspection, the quality of the vinyl is very poor. What a disappointment for a car costing 64K. I will never buy another Infiniti product.

So in all honesty, I have never had a dealership work so hard for me and give me such an amazing time! The g37xs is an amazing car except for one fact. my 2011 g37xS coupe had a transmission that was put in and out of production for 6 months... Not a good sign. Then I had it blow apart on me.. So here I was thinking I would get a brand new transmission which would be newer and not have that same issue... Well thats where I get pissed. I had another transmission installed under warranty, but it was a REBUILD FROM THE SAME 6 MONTHS!!!! That is telling me that the transmission they gave me was one of the ones that already was bad and blew apart and now they throw it in my car???? Needless to say my NEW transmission has had less the 100km and is starting to have issues again. Now Infiniti tells me there will be no chance to get another transmission installed as I am out of warranty now... This just pisses me off to a huge extent! I have loved Infiniti all my life! Had a G35 when they first came out and upgraded to the g37xS and loved it, but always had transmission issues. Now I feel like taking the transmission and throwing it at them! So if Infiniti wants to keep a great customer that has brought over 20 people to its doors to buy more cars, and they are listening, please contact me as I love Infiniti but this transmission has got to be fixed under warranty!

I have contacted Infiniti Consumer Affairs more than seven times. With today (11/18) have four repeated phone calls. In my attempts to discuss the recent $5,000 price drop on the G37x, both consumer affairs and IFS both refused to discuss the issue. However were very good at telling me that the other entity was responsible to address. Marco at extension ** in IFS is an idiot. The entire consumer affairs department has less acumen than Marco who isnt qualified to work at a fast food drive-thru.At the heart of this matter is the following. Within the last 60 days, Infiniti reduced the price of the G series by $5,000. That price reduction has sent the used car and wholesale value of prior model years down by an equal amount. In return, my 2012 has a lease residual value on 5/11/2015 at $24,000. However, the vehicle this morning appraises at $2,000 BELOW that amount now, thus creating $5,000 in negative equity without my agreement. Any current G series lease is now $5000 deeper into their lease. I spoke to the general sales manager at one of the Infiniti dealers here in Metro Detroit, and he chuckled and said they screwed you and everyone else. Never will I drive, lease or rent from Infiniti or Nissan again. This is fraud and theft as far as I see it.

Infiniti USA has thumbed their nose at the malfunction of OCS system in 2009 vehicles, ours is a G37. When the OCS is not functioning it turns off the airbags when a passenger sits in the passenger seat. They do not care that your life and the life of your passenger (my husband, my grandson, my mother, my daughter) is at risk for serious injury or death as a result of their negligence. They are negligent in that Infiniti knows very well they have a problem with this system not working as intended when purchased (easy lookup on internet of many owners having this same problem) yet they only recalled back to 2010 to fix the OCS thus requiring 2009 Infiniti owners to fork out $6400 to replace their defective design or not fix and run the risk of death or serious injury. I have called Infiniti USA and their response is this vehicle has no recalls end of discussion.Every owner of a 2009 Infiniti that has problems with the OCS not functioning and turning off airbags when anyone (even my hand) touches the passenger seat should not accept Infinitis answer and file a complaint with their Attorney Generals office and NHTSA. I was involved in a motor vehicle accident in June of 2016 and was in a 1999 vehicle... Had the airbags not gone off as intended I honestly do not believe I would be here writing this today so I am very aware of how in a blink of an eye you can be plowing into a vehicle and your only line of defense is working airbags. It is morally incomprehensible of Infiniti to not care for the lives of their customers (or should I say some of their customers).Knowing this I will never purchase another Infiniti and suggest you do the same because somewhere down the line you may have a problem that is not your fault with your expensive Infiniti and it may be one that could determine your safety and the safety of your loved ones and you will have to deal like the rest of the 2009 customers (victims) with absolutely no help from Infiniti.

Good variety of cars and large sport utility vehicles. All cars are very nice inside and the finishes of all vehicles are high-end without being over the top. You can easily see that the quality is very good. I have had no issues with any part of my purchased vehicle and there are many features I use on a daily basis. Also, I was able to upgrade my vehicle to include a few must have items for my family. However, I wish there was a third-row seating option for SUV options. Mostly a midsize SUV with the 3rd row would be great.

I got screwed by Infiniti. They sold me a wrecked QX56 truck as new. Really? How low is that? Sell a wrecked car as new? Wow, I am pissed and Im going to fight back. Do not buy Infiniti. I have contacted Sonic, Infiniti of Tysons Corner and their attorney and they are not responding in a timely manner. My safety, patience and goodwill towards the Infiniti brand are wearing thin. Please intervene before this situation becomes an unfortunate PR disaster. In October of 2006, I thought I was buying a brand new 2006 QX56. I paid market rate for a new car, not used and not wrenched. I would have never bought the car had I known it was damaged. Now I found out the car was wrenched, repaired and sold to me as new without my knowledge. I found out about the accident through Carfax in August 2012 when trying to trade in my truck for a new one due to some serious mechanical issues.Apparently, the car was involved in an accident strong enough to deploy the air bags and damage the axle. Jim Coleman Infiniti service record shows the car was repaired and serviced after the accident. I contacted Jim Coleman service department and they confirmed that the car was damaged and serviced by them prior to sending the truck over to Infiniti of Tysons Corner. I feel betrayed, swindled and cheated. They sold me a wrecked truck as new. Unacceptable, this is plain and simple fraud. I paid new car price which means I overpaid. I financed the car which means I paid extra interest on an overpriced damaged car. I insured a car that was not worth the price paid. It was over-insured. Upon trade-in, my trade-in value was depressed due to the fact the truck was in an accident. Airbag deployment is a serious accident with potential frame damage.Safety issue - The car was damaged with air bag deployed. Was the air bag replaced? Would it work now? Was I ever in danger? Was my family in danger? Over the years, the car rattled and vibrated at 60-80 MPH. The dealer’s response was to change tires. Over the year, the brakes would regularly perform inconstantly. My demand is a formal apology and replacement for a new 2013 QX56.

Consumer Affairs is a complete joke. My 2019 Q50 Red Sport has never drove straight which was bought with 49 miles on it and addressed 4 days later but was told its road crown then set up to drive this way then educated guess of bent strut and has had 3 sets of tires now. They dont acknowledge independent shops service records only the dealerships. They claim I was in a collision causing this damage however there is no evidence of it and they cant acknowledge defects. They said for months I had a bent strut when several of my own inspections said lower control arm has play.Dealership still tried claiming this part was fine and didnt see the grease seeping out of the bushing or the high pressure fuel lines leaking. Following day they magically acknowledge the lower control arm needs replaced due to the bushing. Exactly what my service records pointed to 7 months earlier. Dont trust Consumer Affairs or manufacturer dealerships. Wow guess my mechanics were right. So now they try blaming it on collision and road damage. Im paying for all repairs out of pocket and getting rid of the car that has too many problems. Dealerships cant diagnose issues properly but can break a engine cover lol.

I made a mistake trusting this dealer when I bought a used car (Infinity QX4). When I drove off I noticed the service engine light soon was on. I thought that it may have been an oil change indicator, like the one my Honda has, that wasnt reset. I drove it home to Portland and the light went out. I looked at the owners manual that said it could indicate a problem with the engine and also said if it is flashing, it needs urgent attention to prevent engine damage. A few days later the light came back and the car hesitated on the freeway and the light started to flash. The salesperson from the dealer called me the day after I had it home and I told him about the light. He said it was probably a minor thing, like it may have been run out of gas or the gas cap may not have been tightened enough, and he told me to call him back if there was any other problems. After the second time the light came and stayed on, I had the car analyzed. It pulled up a P1320 code. This indicates that the coils are going bad. The cost of the repair is about $1000.00. I called back the dealer and they said, “Too bad - we wont help you.” I know this was an as is sale, but this car should have been fixed before selling it for wholesale off. Apparently, the dealer doesnt care about their reputation or doing whats right for their customers. Most brand dealerships would not do this. Stay away from this one!

I was clear with my salesperson that I couldnt afford a payment over 500.00. I was clear about all that I wanted on my car & was told it had it. Lies!! While sitting down with my salesperson I gave him a list of my must haves. He stated the car had all the bells & whistles. It does not have what I wanted. I also stated that I had a budget of no more than 500 for a car payment. After agreeing to a price Im sent to the finance person who tells me, not asked me if I wanted this additional insurance. I go back to the salesperson who says I dont know but you agreed to this extra insurance. I never did because I was not asked. I was very clear that as a recent cancer survivor I have expenses that must be paid for and that I had a strict budget of 500.00. Then the car was disgusting!! It smelled of cigarettes and I could not believe this was not addressed prior to showing me the car. Did I mention I am a cancer survivor!?? The car was so filthy that when we opened the sunroof leaves and what have you fell in the car. I then had a temporary plate that expired. I called the dealership approximately 10 times that day to ask what am I supposed to do?? My husband is ** and I certainly did not want him getting pulled over!! Starbucks, shooting unarmed ** men etc... The manager never would return my calls that day, The receptionist stated she recognized my name from calling so many times that day and would walk my message over to him. Never once did he call or step out to apologize to me once I arrived. I insisted on speaking to a manager since I was now driving with an expired temporary tag. I was then introduced to the finance manager who stated that this was a bad day because they were in meetings all day. I then explained what my issues were with the finance guy and how I was never given the option to accept the insurance but rather told that this was what my payment was. She then tells me she cannot cancel it to make my payment lower but that I can have the amount deducted to the entire amount at the end. My payment stays the same but it will be less from the total. I then took the car in to be cleaned from the awful smoke smell and to be detailed. The smell is gone but the car was not detailed at all. The service guy came out and said, Yeah this is disgusting. The car wasnt even wiped down properly. Finally, I then had to take it in for an oil change!!! How does it need an oil change and I just purchased it.I ABSOLUTELY REGRET PURCHASING THIS CAR!! I WISH I NEVER STOPPED BY THIS DEALERSHIP!!! I am and have been so stressed out that now I am on blood pressure medication because I dont know if I will be able to make the car payments. Medicine or car payment!!! I hate the fact that as a woman I was taken advantage of!!!Consumers Desired Resolution: I want the finance genius at Infiniti to find a way to bring my payment down to 500.00 a month or take the car back. Let me out of this contract so I cannot feel like I am overwhelmed and deciding between paying for my medication or making a car payment. On May 25, 2018 I received a voicemail from Bobby, the general manager from Tampa Infiniti. In his voicemail he stated he wanted to address my complaint to BBB. I returned his call on May 26, 2018 and he made an offer to me of a new car with a $50.00 decrease in my payments that is a lease. He stated the car was a Q 30, which is a much smaller car than what I presently have. I stated that car he was offering was too small for my family and me and that the consumer ratings were not positive. I then offered to come in to discuss the matter in person and he asked if I could wait and come in after the Memorial Holiday weekend because he expected to be busy. I stated that I completely understood and would come in on May 29 @ 3:00. I arrived today and Bobby insisted that according to the paperwork I agreed to the payment by initialing or signing. I repeated that I was not denying that I signed the paperwork but that I felt I was deceived. I repeated just as I did on the day I went to purchase the vehicle, to the BBB and over the telephone I was adamant of what I could afford due to my health. I was not impressed that he was making me an offer for a new car!! Maybe if I was 20 years old I would jump by hearing NEW, well Im not!!! I am almost 50 years old and at this time NEW was not going to make me take the vehicle just because it was new. This is my first time purchasing a used vehicle. Lesson learned!!! Bobby however, insisted that I agreed to the amounts because he had the paperwork in front of him. Again, I stated I was never asked if I wanted the additional insurances, rather I was told. Bobby even had the audacity to tell me No you knew, and the finance man asked me and I agreed. I was not asked but told. I even explained that I went back to the salesman to ask how did my payment increase and he stated he had no clue but he came back to me and stated I asked for the insurances and I was aware. NO I DID NOT know or was even explained to!!! My question to Bobby is, Were you there? Bobby and I know he was not there, so how can he be so adamant that I was explained to about the insurances. I then told Bobby that I thought he wanted to help me but it was obvious he had no intention of helping me but to humiliate me by repeatedly telling me I signed the paperwork. I stated due to my diagnosis of breast cancer and the stress that was being brought upon, I needed to avoid the stress he attempted to give me and I refused to be belittled. His efforts were a waste of time for both of us and that I was leaving. I immediately left. Infiniti has certainly lived up to the reputation of being barbaric hyenas with no morals!! This has certainly been a learning experience for me and I plan on telling every person I know to never ever do business with Infiniti of Tampa Bay. I will certainly tell every teacher I work with to NEVER EVER do business with Infiniti Tampa Bay. Then as I was leaving I bumped into Nick who sold me the car and he couldnt even speak or look me in my face. Guilt!!! Or maybe not since he is a part of the hyenas team. I would have been willing to walk away with an older vehicle or any other vehicle comparable to what I have now and that would give me the payment I asked for when I walked into the dealership. It is my feeling Bobby only read that I wanted a lower payment and not that I felt taken advantage of and that the reputation of car salesmen truly live up to their rumored names. I know I should have never agreed to the payments that was not what I knew I could afford. I guess I will have to only purchase my cancer medications when the money becomes available. And by the way Bobby, thank you for wasting my time today that I cannot get back. I pray no one you know would have to make that decision of purchasing their medication only when they can afford it.

Hi, angry and disappointed Infiniti customer here. I purchased my 2004 Infiniti Fx35 back in 2011. I was very happy with my vehicle until I came back from boot camp. U.S Marines and noticed that my dashboard was bubbling up all over. It look ugly. I feel embarrassed to give people rides. I dont like this car anymore. I did some research about this, and found out that I was not alone. There are hundreds of Infiniti customers who are on the same boat as I am. Most of them took advantage of the extended warranty, which I did not know anything about, did not receive a letter, was not notified until it was already too late.I called my dealership where I bought the vehicle, and they simply said I needed to pay a little over $1,000 to have it replaced. Thats ridiculous! And a little crazy. Like I mentioned above, I am not a happy customer. Called the Infiniti customer affairs number, and they were not willing to help with this matter issue. Case closed. Im screwed.

Well, I guess I am not alone. When it comes to Infiniti, I echo the same problems being mentioned on this site (a/c and radio will not turn off) and many others. I have a 2003 Infiniti G35 with only 45K miles and I have to deal with this. I take care of my car but I now have to worry about what else is going to happen to it. Needless to say, it is not going to get fixed. I dont have the money to fix their ** ups. So if anything else goes wrong, I will just drive it until it falls apart. I will never buy Infiniti again, never. I will tell anyone that listens not to buy it. So, lets facebook this one to death, maybe they will listen.

I bought a brand new 2010 G37 in Blue Slate. Soon after taking it home, I noticed that I was getting chips in the paint. At first I thought nothing of it and chalked it up to road hazards. Well, I must have 50 chips all over the car’s hood, roof, front and rear quarter panels - it’s just crazy. I have never owned a vehicle that chips as easily as this Infiniti. I contacted consumer affairs and was told there were no recalls for this at this time. They told me to bring the car to a local Infiniti dealer for an assessment. The service manager ** at Circle Infiniti looked at it. He said, “Yep, there are chips all over the car.” He took some pictures and told me to have consumer affairs contact him. I just received a call from Infiniti’s consumer affairs who told me that the chips were natural. Are you kidding me? Infiniti sucks and I would never buy another vehicle from them.

60K of crap. Every day I have to use my 2014 QX60 I wonder what will go wrong. First it was the brakes. Front and rear, rotors, pads, the works at around 12K miles. Shortly after was the transmission. At the dealer I couldnt help but notice the 11 other QX60 cars there. I inquired with one of the service techs who informed me that 8 of the 11 were for transmission problems. I have had windshield molding problems, navigation problems, and small button and switches problems, like falling off; ridiculous! Now at 31K miles, the car battery is leaking. Of course the dealer will not fully replace due to the convenience of only a 24 month warranty. The only good thing with this vehicle is the 3 year lease that cant end soon enough!!

Theres a lot to like about the entire Infiniti line: its always been a combination of performance, quality and luxury. My Q50 4-door is my fourth, although the first three were the G37s and the Q60 sport models. And until now, I dont remember ever having any problem whatsoever. Until now. So Ill dispense with further platitudes and go right to the issues.It wont drive in a straight line and Ive been told that this is a function of steer-by-wire. Seriously? They did this on purpose? Driving around town you cant tell but as soon as you hit a straight on a highway, you become aware, because the car constantly drifts either right or left, which requires making a steering adjustment every few seconds. (And no, it isnt the wheel alignment.) On a long drive this is fatiguing in the arms and in your head. You cant relax. Ever! Also, having a car that constantly drifts is just plain dangerous. I have another appointment with my local service dept but I dont have high hopes.Theyve over complicated the NAV/audio display systems. Controls for the NAV system are in 3 different places. The USB (my primary music listening) display system wont perform the simplest tasks properly, either manually or by speech (which is a total fail). I live in south Florida, where you have to be afraid of the drivers around you. I dont have the luxury of taking my eyes off the road to try and figure out how to make things work.Infinitis Consumer Affairs Dept has been less than useless in these matters. The first person they assigned to my case, some regional manager named Shala, didnt return my many calls and when I finally caught up with her and explained my situation, she never followed up. (I complained about Shala but no one followed up on my complaint.) The second person, someone named Amanda, said that the car was performing within its design parameters. Again... less than useless. So this is the current state of affairs with Infiniti Customer (Consumer) Affairs. They dont care.Of the various drive modes, I prefer the Sport setting, as it tightens up the steering and the suspension but there is no way to permanently set it. It requires an adjustment every time you start the car. Gas mileage around town is an abysmal 15 mpg and I do not hot rod the car. (In all fairness, it does get 31 mpg on the highway, even without Eco mode.) Theyve done away with the warning buzzer for the rear camera, making using the camera problematic. You have video but you have to guess how close you are to things youre backing up against. And finally, I use the auto seat adjusts for driving and exit positions and sometimes when Im getting out, it resets itself to the driving position, catching me in between. Ouch! My 2011 Q60 sport was the best car I ever had. I should have bought it when the leaser came due. This Q50? Meh!

I bought a brand new INFINITI Q50 Hybrid with technology package in September 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight... Parts were ordered from Japan but apparently, the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental... The car was bought with me putting down $20k and financed for $30k and am still paying the monthly $530 for not using the car! Can I please have my equity ($approx $20k) and the rental car expense back and NISSAN can take the car away...

I purchased used Infiniti with 27k miles on it, and few days later noticed Vibration at highway speeds and during accelerations. I balanced and rotated tires multiple times with no improvement in vibration. Decided to take it to Infiniti dealership. There are 2 dealerships in the area. Both dealerships refusing to diagnose my car. All they do is balance tires and saying everything is fixed or just keep denying that there is vibration. They simply refuse to take car and diagnose it as it will require taking suspension apart and checking each part individually and can take time do.Since it is not 1 hour diagnosing job they just lie into my face that balancing fixed it or that they can’t feel anything. They will not even take it for normal test drive. My car under bumper to bumper warranty but dealership simply denying me service. I am forced to take car to independent mechanic to diagnose issue and then pay for repair myself. I buy cars every 3 years and will never bring my business to Infiniti again. I paid more money for the car because of warranty still active and just refuse to fix it. Service manager at the Infiniti of Novi is just rude and obnoxious. Infiniti is a scam and not a luxury brand. Stay away.

Last year I purchased a one owner 2008 G35 with 35k miles on it in Jacksonville Florida. The original owner kept all maintenance up to date and took it to the dealership they purchased it from. I have babied the car, always park in the shade and always use a sun visor. After one month of owning the car, the dash started cracking around the air vents and near the radio. I have also noticed the dash is lifting on some corners around the hood over the instrument cluster. I immediately reached out to the Infiniti dealership it was originally purchased but was told there was no recall or anything they could do unless I wanted to pay out of pocket.I have read in several forums that this has been an issue with the G35s. I also read there was class action lawsuit filed for Florida but owners had to have submitted their claim in 2017. I hoping there is some kind of assistance in this matter. It is very disappointing that a luxury brand, Infiniti would not stand by their product with a known defect.