2008 FX-35 leather/vinyl tear on driver seat side front top. Replaced in November 2010 under warranty. About 15 months later the same tear in the same area again. Went back on March 1, 2013. Was told my warranty was expired on 03/05/12 and my extended warranty would not cover it. Also, if it happened under a year after if was repaired I could have it fixed at no charge. Around October 2011, both the driver and passenger seat bottom was replaced due to excess cracks and tears. Now 2 years later having the same problem. Poor quality in the leather/vinyl seating.

Infiniti manufactured a faulty dash in the Infiniti fx35, which bubbles and cracks (after your warranty is up). Infiniti knows the material is damaged at my fault to the customer. Yet they will not pay for $2500.00 repairs. Infiniti will not discount the repair. However certain customers have been granted this courtesy. I guess Infiniti appreciate certain customers more than others. I have filed a complaint with them as well. There has to be something that can be done... I will never purchase another Infiniti!!

I purchased my 1st Infiniti almost 2 years ago. I have spent more time in a loaner car than the car I purchased. The motor has to replaced at 37K miles. The head gasket has been replaced twice and my car is currently back in the shop again. The car has left me stranded twice! This is a manufacturer defect! I guess my safety and wellbeing is not a concern for Infiniti or the BBB. Im assuming I would need to get injured or possibly killed in this car (lemon) before Infiniti will acknowledge the obvious defect. Infiniti/Nissan pride themselves on having award-winning Customer Service. I unfortunately would need disagree as this is the first Infiniti I have owned and the Customer Service/concern I have received has been anything but award winning!

With my multiple visits in an Infiniti service department, I have not felt as disappointed and appalled with the customer service that I received as I did at Cerritos Infiniti. Instead of helping me understand what is going on with my car and empathize how concerning how my car performed last night while I was driving with my 2 yr. old and both my parents, I felt confronted and castigated and offended. I brought my car in for an oil and filter change and a multi-point inspection last Dec. 28 and as I was driving my car yesterday, the car jerked multiple times as I accelerate.I bring my car to Infiniti for service because of the level of trust that I have with them. But the attitude that Tony ** showed was very unprofessional and demeaning. I work in a hospitality industry and train employees how to treat a customer to provide excellent service and I do know how a TERRIBLE customer service feels like. I would hope Tony would show a bit more compassion and concern than show arrogance and be spite to their customers. I had to bring my husband to his office for him to understand what my concerns are with Infiniti service but apparently he still didnt seem to understand that we are just looking for a simple, outstanding customer service and experience.I am afraid that with this persons show of character and lack of customer empathy, I had changed my mind from trusting Infiniti service and vehicles and would rather go to another higher end, top notch customer rating car makers. I have gone to other Infiniti locations and everyone I dealt with were extremely friendly and very compassionate with their customers. My husband ended up pulling our car out of their service department and brought it someplace else that would really take care of our concern and get a better treatment.

2013 Infiniti G37 S Coupe - Drivers leather seat color wore off in one year. Infiniti replaced the back seat cover under warranty. After replacement, on the left rear side there were 34 wrinkles about 1.5 inches long each in less than 18 inches. Infiniti has declined to repair this and states, This meets our quality standard but will not provide me with any documentation as to what criteria they are inspecting to. The seat did not have any wrinkles prior to the dealer replacing the cover. A $50,000 car should not have these defects, especially on a new cover less than 60 days old. Do not buy an Infiniti unless you can secure a written warranty as to what they cover regarding their leather seats. This lack of support and service is something that you should not expect in a luxury sport vehicle. I will never buy an Infiniti again.

I own a used 2003 Infiniti G35, unlike many of the other problems people have posted about the newer Infinitis breaking down, this ones a little different. I am truly sorry that so many people have had so many problems with this car company, I mean look at their rating. I am giving 2 stars ONLY because before this I really havent had many issues with the car besides for regular maintenance. About a week ago my car started to stall out on me, the steering wheel would lock up and my dash slip and VDC off lights would come on. It would also be a challenge to get it restarted, a few minutes setting did the trick. The first time it stalled was on the highway, which was extremely scary and luckily I was in the right-hand lane and able to pull over to the side of the road.The reason for this review is because I brought my car to my local mechanic as quick as I could, he checked it out and told me I needed both of my Camshaft sensors replaced. A whopping $792.60, mind you I am 23 years old, thats a lot of money to me. Its a lot of money to most people. I did some research and found out that The 2003-2008 Infiniti G35 models were SAFETY recalled for these exact sensors. So I thought to myself how great it was that I could bring it into an Infiniti shop to have it fixed for nothing, since it is a SAFETY recall, and there are no time limits on getting a car fixed for SAFETY recalls. Apparently I was informed that the sensors for my car were discontinued 5 years ago, which was 2010, meaning only 7 years later did they stop fixing this particular safety recall. I was told that they could not work on my car because they could not get the INFINITI sensors and they could not work on my car with the aftermarket sensors. That is ridiculous, what if someone rear-ended me at 70 mph on the highway and killed me because my car stalled and died? Have people been injured by this before? Do owners of Infinitis of certain ages not matter anymore? Do they only care about the people spending 40 and 50 grand on the 2014 and 15s? I have called and was told that my car is no longer under warranty, obviously, I knew that. But like I said earlier SAFETY RECALLS do not have expiration dates because they put peoples lives in danger. So I had to pay the $792.60 bill to my mechanic for something Infiniti couldve (shouldve) fixed for free. I have an open case for a call this Monday to see if they can reimburse me my almost 800 bucks for something which was out of my control. I was told it was highly unlikely because of my vehicles age. I would AT LEAST like to get reimbursed my 389 dollars for the parts. If I do not get reimbursed I am going to put a story about this into my local news station who specializes in things like these. Maybe theyll take interest and put Infiniti on blast to the world. How many people have they done this to? Have people been killed or injured because of them not fixing this SAFETY DEFECT? Not every 23-year old has $800 to fix their car and could take it from the mechanic without being fixed only to have it die again and may seriously injure them. This is completely irresponsible. Based on the companys rating on this site Im sure these complaints arent uncommon.

I bought a JX35 in September 2013. I had 5000 miles on it when the transmission began to shutter and shake between 15-20 mph. We took it back to the dealership twice before they agreed to replace the transmission. Then it started making a jarring motion while driving at any speed. It feels like it wants to stop while driving 60 mph. We have taken back to infinifi and were told it is now the new transmission. We also had to have the AC motor blower repaired. I have owned the JX35 for 9 months now and I do not feel safe to drive my family around in this vehicle. I was told the tech would have to call Infiniti on how to handle the transmission this time around. I have made a complaint with Infiniti Consumer Affairs but have not received a response yet. I paid a pretty penny for a car that is not safe to drive. I also had to bring it in for an airbag sensor recall in the passenger side seat.

They look like good vehicles. They are nice in appearance and have very nice lines and are very sleek looking. They are the best looking line of cars that money can buy. They have big cars and small ones - trucks that are luxury and SUVs that are all wheel drive. They are black, white, blue, grey, silver, green, sand, charcoal. You can customize the car as you see fit. It is very accommodating in the options. You can choose to put in it very nice features to have. It is very good. It has enough room to do what needs to be done it the respect of making enough room to have all your friends and dogs and cats and whatever you can put in there.

Why wont Infiniti stand behind theyre product? I have a 2003 G35 with 70,000 miles and it is now having the same electrical problems that everyone else who owns the 2003 is having; radio dead, battery drained, AC stuck on, fan goes full blast then low. I dont understand why Infiniti wont help. This will be an expensive fix. I loved the car. I will never buy another and I will tell everyone I know not to buy Infiniti. Service needs to stand behind this product. You guys are wrong!

I lease my Infiniti QX70 2017 on October 2017. Since then I had very bad experience with their service. It start with the fact that they didnt provide my the additional tool to change my Tire. I waited 3 ours to someone to come and change my tire (I could do it by my self, but I didnt find the special key). When the help arrived he also didnt have the special tool and I was suppose to wait 7 hours for towing. Last week I heard big explosion while driving and the Exhaust fell down.I didnt bump anything!!! And when I went the the Mechanic, they blamed me to bump something and pay 1500$ to replace the exhaust. It was impossible to bump something since the bump was in the posterior part of my exhaust. I try to talk with consumer affairs but they denied my concerns. This for sure my last Infiniti ever. And of curse, all my friends tried to prevent me to lease Infiniti. I feel so bad that I didnt hear to their advice.

I understand cars having some issues over time, but the dashboard on my FX35 is completely a manufacturing defect. And it has been proven to be a vendor/supplier issue across the entire Nissan/Infiniti brand. Florida just had a class action suit won against Nissan for Altimas. There were two before this won in different states against Infiniti.My car currently is waiting for the Takata Airbag recall appointment. Why cant they replace the dash when they remove it to replace the deadly airbags? I actually would be willing to help cover part of the cost of the new dash since they already will have to remove it to replace the passenger airbag. What it comes down to it cars are a BIG purchase for MOST people. German cars dont have sticky bubble filled melting dashboards, so why is this a problem for Japanese car manufacturers? If I remember correctly Toyota and Lexus have similar class action suits. I honestly feel that at the very least, these companies should in good faith repair the shoddy materials at 50% of the cost.

Jx35 wont turn off? Dont know the consequences yet because Im still sitting in it! Been here for an hour and the truck will not shut off. Tried with the key fob over the ignition button and nothing. I suppose disconnecting the battery is next. Not sure how an already shoddy electrical system will hold up to that.

The 2017 Infiniti Q50 Hybrid we bought is fairly affordable for luxury cars and it is fuel-economic. It is luxurious and has an impeccable safety record. It has a modern and sleek appearance, smooth curved edges, not boxy or bulky. The shape makes for fast and breezy driving. You will have an enjoyable, four-wheel drive. Standard features include: in touch displays, a glowing start button, and LED headlights for more advance and updated models. You can go on the Infiniti site to build your own vehicle. You can upgrade and your entertainment system can be updated. You can personalize your own color and technology like 4g wireless, et al. It is very easy to do. A sedan of a later model can have three rows of three passengers each very comfortably. You can upgrade seating for no additional costs.

Unsatisfied and disappointed. Recently purchased a brand new 2015 Infiniti QX60 with only 16 miles on it. I purchased this vehicle after talking with the salesperson and being very clear as to my vehicle needs. I depend heavily in the navigation, safety features and cutting edge technology. Therefore, I was sold a vehicle that was to meet all these needs. I was sold the premium technology package and other luxuries. However, now that I have had the opportunity to drive the vehicle and put it through its paces Im very disappointed with the vehicle and Infinitis customer service.First of all the Navigation system is old and out of date. Some of the local roads have not been updated to the navigation. I have called the dealership but they failed to update the system without an extra $400 dollars payment, even though I was very clear with the salesperson and I was assured that the technology package included this and it had the latest update.Secondly, the technology on this vehicle is dated and a few years behind the competition. My previous vehicle was a 2013 luxury vehicle from a competing company and its Bluetooth, safety features and technological efficiencies were superior to this vehicle. This vehicle does not have blind spot indicators (while driving) even though I was very clear to the salesperson when purchased. The Bluetooth lacks connectivity and functions as offered by the competition. The stereo system is inferior to what I had in my 2013 vehicle.Third and final disappointment is with the engine performance and MPG. The engine lacks the power and it feels like a snail. I am not expecting it to drive like a Ferrari but to have enough power to maneuver through traffic and acceleration speed to enter major expressways. The window sticker stated and the salesperson confirmed that it should get 19 mpg in city and 29 mpg highway. I have yet to see such a performance. The Infiniti QX60 delivered to me gets 12 mpg city and 17.8 mpg highway. Horrible mileage.I have called the dealership and they have failed to take ownership of the issues stated above. I have also called Infiniti directly and they took the same lackadaisical response to my concerns and requests. If I would have known these issues I would have NEVER purchased this vehicle. I have not started to scratch the surface on the craftsmanship of this vehicle yet I am regretting every single minute of buying this vehicle. Be aware this car does not compete to others in its class. It fails miserably. Customer service does not measure to the competition. If youre expecting quality and great customer service LOOK ELSEWHERE. You will not find it here.

What a JOKE!!! I have an Infiniti (2nd one) and it is leased thru Nissan/Infiniti. Anyway, I went to trade in the car on a competitive brand and Infiniti will no longer let you to trade your car in (have the other dealer payoff and buy the car). I have leased for over 30 years and never had a problem trading in car at a different dealer/brand. They said I have to buy the car, register it and pay sales tax then trade to the new dealer and pay another tax and registration for the new car. PATHETIC COMPANY!! No wonder nobody wants their cars any longer. Soon to go the way of the Edsel.

I bought a Q50s 4 months ago. Ive had problems with stereo since day 1. Infiniti said there would be a fix any day now. My dealership said its a common problem with this car. Infiniti set me up with my own account representative. She agreed its been a problem. She then told me that infiniti would make 2 car payments for my inconvenience. A few weeks later I received a call that it wasnt approved and I could get a $300 service credit. How can infiniti still sell a car that has a known problem?

The appearance is attractive and classy and has all features you desire. They have more advanced technology upon request and the look is of luxury for sure. The passenger capacity is more than sufficient if you have large groups or simply just have a lot of cargo. Either way the Q60 meets the challenge while still looking good. Upgrade and personalization options are a matter of personal choice. Great color selection, GPS, entertainment and whatever else your heart desires. Superb performance and amazing comfort. As a high-performance choice I suggest it.

We have a 2005 FX35 with the dashboard bubbling issue. We received no notification of an extended warranty with respect to the dashboard defect. We have lived at the same address with the same telephone number and email address that we provided Infiniti when we first took our car in for service in 2009. We purchased the 2005 from CarMax in Richmond, VA in 2009 and there were no dashboard issues. We were never notified of an extended warranty because of this material defect. When I googled the problem in 2014, I contacted Infiniti customer service and they said the extended warranty had expired 1 year earlier and there was nothing they could do. We open and read all of our mail each and every day before discarding and we never received an extended warranty.We contacted Jeb **, service manager, at Infiniti in Richmond, VA. He said there was nothing he could do. He also stated that he personally found that Infiniti was more willing to work with car owners to repair the dashboard even if it was passed the 8 year extended warranty if they were customer who took their vehicles to Infiniti for repairs (I guess because Infiniti makes money on these folks and are more willing to honor fixing this known defect on a high end expensive vehicle). We are just sick. We were told by YOU (ConsumerAffairs) that because we were calling 1 year later that you refuse to cover the cost of this dashboard which is well over $3000. I was appalled! We have babied and taken wonderful care of our car. It looks like it is 2 years old when it is, in fact, 11 years old. We were planning to purchase another Infiniti but will not if we know you dont honor your loyal customers. What can you do for us? I am writing you for the second time a year later because we have to drive in this car to work each day only to look at a disgusting dashboard that keeps getting worse. Wont you please help us! We dont take our cars for repairs to the local Infiniti dealer because we take it for all of its scheduled maintenance to the local Nissan dealer which is closer to our home. Arent you the same company? Why dont you honor this dashboard replacement when you know it is a known defect and nothing we have done to the car? (We even keep a shade screen up each and every day in our front window). Please do the right thing and replace our dashboard. We only have 80,000 miles on our car and are planning to keep it a long time. Please help!

The car had everything - sunroof, power locks, leather interior, cold air, cruise control, and a Boise system in it. The passenger capacity was great. It held two people in the front seats and three people in the back seats with no problem. It was very comfortable and had leg room not like those little compact cars. I loved that car and when I save up enough money I am thinking about buying another one because that car was worth the money I paid for it. It was sporty and luxury all roll up in one car. And it drives so good. I couldnt believe it. I would be more than happy to own another one.

I live in the San Bernardino Valley where the temperatures reach an excess of 106F. I frequently visit my daughter who lives in the high desert of Adelanto with similar temperatures, and I travel to Arizona where I have family. In July I was sent a recall that indicated my passenger airbag inflator has the risk of rupturing, resulting in metal fragments striking the vehicle occupants causing serious injury or death in areas with high levels of absolute humidity. For that reason, I have limited my life, and refrained from having passengers in my car because clearly I care for the life of others more than INFINITI does. I contacted INFINITI today, and to no surprise there is still no repair, or solution in sight. This is my first and last. Toyota is where I should have stayed. L60, here I come.

I bought a 2004 Infiniti FX 45 in 2007 for $33,000. I began getting terrible bubbles on black dashboard in approximately 2012. When I notified Infiniti, they referred me to consumer complaints. They reviewed it and determined since I missed deadline for which I did not know existed because I never was informed. They refused to pay anything and kindly told me it would cost $1300 to replace dashboard. I have never been so offended. I was in love with my car and had all intentions of buying another but after that treatment I would never buy another one. How can you pay so much money for car and Infiniti knows its a defect and yet they denied me from getting it replaced.

I have 2 problems: 1 is timing chain, 2 is exhaust. Check engine light on exhaust need to be replaced. Infiniti manufacturer do want to help at all with timing change. I had to pay $3000 to fix timing chain, and now I have bad exhaust at 80500 and they do not want to help to cover it under warranty. Warranty on exhaust is 80,000 miles. I had this problem since 75000 miles and Infiniti dealership didnt tell me was under warranty until its out of the warranty.

Infiniti g20 and I30 are good standard cars. They hold up and last awhile. Although the cv axles and the starter go out. They drive smoothly and have a number of options for upgrades including Bose sound systems and built in navigation. The Infiniti i30 has a standard CD player and stereo with a 6 cd capacity housed in the trunk. It has leather seats and a mesh automatic window cover to help with the heat. Also, the powerful v6 engine, navigation and sound system are extremely useful. It is Bluetooth capable and steering wheel controls make placing phone calls, changing the station, or increasing the volume seamless. Large backseat and passenger seat space are great and there is also front passenger seat heating as well. The back has child lock if needed on both doors. Also, comfortably fits a car seat and two other passengers in the back.

I made a mistake trusting this dealer when I bought a used car (Infinity QX4). When I drove off I noticed the service engine light soon was on. I thought that it may have been an oil change indicator, like the one my Honda has, that wasnt reset. I drove it home to Portland and the light went out. I looked at the owners manual that said it could indicate a problem with the engine and also said if it is flashing, it needs urgent attention to prevent engine damage. A few days later the light came back and the car hesitated on the freeway and the light started to flash. The salesperson from the dealer called me the day after I had it home and I told him about the light. He said it was probably a minor thing, like it may have been run out of gas or the gas cap may not have been tightened enough, and he told me to call him back if there was any other problems. After the second time the light came and stayed on, I had the car analyzed. It pulled up a P1320 code. This indicates that the coils are going bad. The cost of the repair is about $1000.00. I called back the dealer and they said, “Too bad - we wont help you.” I know this was an as is sale, but this car should have been fixed before selling it for wholesale off. Apparently, the dealer doesnt care about their reputation or doing whats right for their customers. Most brand dealerships would not do this. Stay away from this one!

While some car companies offer several options across a few class of vehicles, Infiniti had a fairly wide selection that ranged from coupe to SUV. I went in knowing what I wanted, but I was a repeat customer for an SUV. The G37 coupe I purchased had a great design, both outside and inside. Considering its size, I was very satisfied with the room inside. Im a larger person, but it was more than enough for me. I would highly recommend this dealer and model. It was one that I plan to go back to later on. There werent as many upgrade options as some of the luxury car companies, but it had just enough of the necessary options. They had everything I was looking for in that particular class of vehicle.

The stereo and climate control not working. My Infiniti G35 has issue with Radio and Climate control. I have read that Infiniti had a recall for this repair. After calling and checking with dealer found out my car was not covered since it was manufacture in 2003 Dec. The cars are covered until August 2003. Same problem for which the dealer wants $1500 to fix. Nissan needs to own this problem and fix it.

I have a 2008 G37 under warranty until 9/17/2012. My drivers side floor was experiencing a leak. When I went to the Infiniti dealership of Manhattan, I was informed that the car door had either been worked on or it had been into an accident (an accident on the top of the front door? Pretty sure the Mr. ** was making up excuses to charge me). Mr. ** then proceeded to say that the window is not put in the right spot and is very complicated to get it fixed. The cost was going to be $285. I declined as I see this as red flag. He then told me I have to pay the $139 diagnostic fee, which is unacceptable. I was in no mood to get cheated as I see this as one. I then told him I did not have the means to pay for it. Luckily, he was nice enough to take care of that for me. This company policy practice is unfriendly. How can a luxury brand like Infiniti have such poor customer service?

Approximately 6/6 times my 2002 Infiniti EX35 has cut off on me while on the road. After approximately 15 minutes, Ill try starting it and it will come back on. Twice my grandkids have been in the car. Luckily, no one has run into me. I have taken the car to Infiniti dealership in South Hills repeatedly and they cant find the problem. The last time I took the car to dealership they put in new sensors. However, it has turned off again. I called the dealership, still waiting on a return call from them. Nothing but problems. This is a serious issue. My family and I can be seriously hurt.

I own an FX35, bought it new and drive it up and down the street to work. Its 7 yrs 2 months with 46K miles. I noticed a tiny blemish on my dashboard in January 2013 and did not pay much attention to it. By mid-June, the tiny blemish turned into 5 tiny blemishes. Still not worried about it, I went on vacation for the summer. Upon my return on August 26, I got in my car and was shocked at the amount of bubbles on my dashboard. In the space of 2 months, the issue progressed to such proportions I could not stand to drive my car! I asked around to a couple of body shops to see about getting it fixed and they told me to see the dealer, thats not normal. Then finally, my car wash attendant said that theyve washed 3 other Infiniti cars like mine and said that there is a warranty for that and this is an issue with many Infiniti FX cars. I did some research and sure enough its all over. Its known. I called Infiniti Consumer Affairs and my car missed the warranty by 2 months. June 15, 2013 was my cut off date. I went to the dealership and they said that I barely missed the cut-off. Infiniti should cover this issue and the dealership went ahead and sent in the request for a part. I got a call 1 day later and Infiniti said they will not cover the repair because its past the extended warranty. I argued that this is not normal for a car to do this. Infiniti used defective materials in their so-called luxury car, but they will not stand by their brand. I am very pissed at this problem! I was considering trading my car in for another newer Infiniti FX35 of JX but now that this issue has come up, no way!! NO MORE INFINITIs for this wary and very angry car buyer! I rate Infiniti as no stars, very, very pissed off angry consumer!

My lease end up on 1/3/20, and I returned the vehicle back to Kings Infiniti. And inspection report was made on 1/10/20. My car was return in perfect normal wear condition (I got pics and kings infiniti disclosure statement to proof), and I got charges for excess wear and use damaged front end total $ 500 something. I contacted the infiniti finance, their excuse was I should done the inspection first before I return to dealer, not the dealer. But I was emailed the AIM inspection company before, and also I got the email said that I can return to dealer first then dealer will arrange them for the inspection. So now, Im in the middle of this situation which no one to discuss with. I on the phone with AIM and Nissan back and forth. And very bad experiences.

Infiniti G35 (2005) stalled in the middle of the road during rush hour while I was taking a right turn. The car shut off. It turned back on once and I was able to pull off to the curb and had the car towed to Infiniti dealership. Fortunately, I did not get into an accident. It cost me $500 to replace it at the dealership. I had no previous warnings, the card had $60k full service done just 1.5 months prior.

I am so disappointed in Infiniti and how they treat loyal customers who spends thousands of hard earned money with this brand. I have a 2017 Q50 with just about 11K miles on it that has issues every month. They refuse to help me, and denied my buy back request. Stay away from this company and those horrible Q50s.

My Nissan Infiniti is fifteen years old and still performs miraculously. Great gas mileage, and rarely requires repairs. Its also quite classy in appearance. Has taken me on lengthy road trips without a hitch.

Last year I purchased a one owner 2008 G35 with 35k miles on it in Jacksonville Florida. The original owner kept all maintenance up to date and took it to the dealership they purchased it from. I have babied the car, always park in the shade and always use a sun visor. After one month of owning the car, the dash started cracking around the air vents and near the radio. I have also noticed the dash is lifting on some corners around the hood over the instrument cluster. I immediately reached out to the Infiniti dealership it was originally purchased but was told there was no recall or anything they could do unless I wanted to pay out of pocket.I have read in several forums that this has been an issue with the G35s. I also read there was class action lawsuit filed for Florida but owners had to have submitted their claim in 2017. I hoping there is some kind of assistance in this matter. It is very disappointing that a luxury brand, Infiniti would not stand by their product with a known defect.

I wish I had found this website prior to conducting business with Infiniti. I agreed to a 39 month lease agreement. The sales rep told me since it is a lease vehicle and it will show under Infiniti, they take care of property taxes etc and I would only pay the monthly payment which is link to my bank account for automatic deduction so that I will not be late. I was wrong. WARNING: PLEASE BE VIGILANT if you have an account with Infiniti especially MISC charges.I had a parking ticket in Arlington which is $50. I paid for the ticket. Apparently Infiniti gets the notification also. Instead of investigating into the ticket, they ALSO paid the ticket and added the charge under MISC $50.00+$20.00 (20 is the admin fee since they paid the ticket). I called to dispute it. I spoke with several individuals and supervisors over several months. The supervisor spoke to me a condescending tone. Instead of objectively looking into the charges, they repeated what previous employees have noted in the system regarding my account. THIS GETS BETTER..I had to called Arlington Treasurer with the ticket number and guess what.. my account showed two payments (one from Infiniti and one from my bank account). The representative from Arlington also stated they mailed a check back to Infiniti which they CASHED. Now I have to prove to Infiniti that I paid. After the confrontations, they also reported to Credit Bureau that I was late on my December 2013 payment and it showed on my account. I had to dispute that too since bank statement showed Infiniti drafted payment successful on time. I am confident that this one is intentional.This is really frustrating to the point that I just want to pay for all the charges and return the car. Thankful, I only have one month left. I will never buy anything from Nissan again. I will be legal actions even though dealing with them is extremely painful but if I let this go, this will continue.

I love my Infiniti. There is plenty of easy access to great seat belts and tinted windows. The car has a very long life for its battery. You receive a couple year warranty. The car lives up to all internal an external expectations. The quality of each accessory of the car and its internal parts speak very high of the car industry in general. You can fit 2-6 people in this car comfortably. Lots and lots of leg room and each seat is heated when its cold and cool to the touch when its hot out. The safety features rank 1 in the future car industry. Lexus, Audi, Buick cars that I felt would live up to my expectations of cars in the future didnt make or meet my approval.

I purchased a 2015 Q40. 4 months into the car I hit a pothole and my air bag deploys. I spoke to their corporate office and apparently a pothole can make your airbags deploy. I had to come out of pocket to get the car fixed. They did not want to help me with anything. No rental, no loaner car. My car has no cosmetic damage on the body. 3 weeks after the incident after I file a second complaint they ask if they can inspect the car. Their customer service throughout the entire time was horrible, they were rude every time. I will never again deal with Infiniti/Nissan. They sell you crap and expect you to just suck it up.

Good variety of cars and large sport utility vehicles. All cars are very nice inside and the finishes of all vehicles are high-end without being over the top. You can easily see that the quality is very good. I have had no issues with any part of my purchased vehicle and there are many features I use on a daily basis. Also, I was able to upgrade my vehicle to include a few must have items for my family. However, I wish there was a third-row seating option for SUV options. Mostly a midsize SUV with the 3rd row would be great.

I purchased a 05 QX56 3 years ago and know I have nothing but problems my brakes go out while Im driving, I have to pull over and turn off truck and turn it back on, my lights turn on and off when the light switch is off, and my dashboard lights turn on... I found out my IPDM module is not working. My window motor does not work, my rear window hatch went out. My 3rd brake light stopped working. And my memory seat does not work. My cruise control stopped working. Went to Infiniti and Nissan. All they do is give me the runaround!!!

I bought a hardtop convertible flapper motor in November and had it installed. I used it 4 times before it stopped working in February. I contacted the company (< 90 days) and requested a replacement motor. They refused. They did not even offer a discount. The part was $880 or that worked out to be $220 per convertible top elevation. Do not deal with Infiniti parts of America.

Infiniti Financial Services input my data incorrectly from the dealership lease, resulting in not billing my company (it is a company car but in my name), and a subsequent car repossession. They did not email, mail, call the billing address, or the dealership, but claim they called my cell phone which I did not receive. It is now on my credit report ruining my credit score. They are completely nonresponsive after being bounced around to several “managers” including Jimmy ** who has never returned a call. It was clearly their fault and they are still refusing to expunge the repossession from my credit report. Everyone that I was in contact with throughout the process has been completely incompetent, unprofessional, and combative. I will not be leasing another Infiniti EVER, and will tell everyone I know to NEVER GET an Infiniti.

Infiniti was truly remarkable. The car I got had a beautiful exterior, nice navigation, cool tires and great selection of colors to choose from. It can hold up to a max of about 2000 lbs.. Its strong too and one of a kind. I would recommend this brand of cars to anyone looking to purchase a fancy car. It offers a lot of fancy top notch vehicles that are not too high in price. You are also able to customize your car or pimp it out (however you wanna phrase it) in any way like and it doesnt take very long.

In a two-month span of time my Infiniti G37x seem to have sudden and explained acceleration. On the first occasion, I, Mark **, was the driver. I took the vehicle to a carwash. At the end of the wash I was waived forward by the guys who towel dry the vehicle. As I stepped on the accelerator the vehicle shot forward at a high rate of speed. I was surprised but blew it off as a fluke. Approximately one month later my wife was driving the vehicle. She was a red light; as the light started to turn green she moved her foot from the brake to the gas pedal and the vehicle again took off at a high rate of speed. Its not the kind of thing that happens regularly, so its difficult to know if its a real problem or human error. Frankly, after it happened with my wife I was really concerned because she is an extremely careful driver. Truth be told, she drives quite slowly.I would like to have the vehicle checked out and perhaps have the black box read to see if there is a sudden acceleration problem. Im not sure who or where I should go to have this matter fairly examined and if there is an independent body who evaluate complaints of this nature. As a direct consequence the vehicle was involved in an accident (second acceleration), resulting in approximately twenty thousand dollars in damage to my vehicle and additional damage to other vehicles and property. The vehicle went from a complete stop, traveled about 100 feet striking another vehicle at speeds in excess of 50 mph. In the first incident at the carwash, one employee jumped out of the way and I managed to bring the vehicle to a quick stop.

I leased an Infinity Q50 Sport model in 2015. Although the Q50 went through brakes every 13,000 miles and had premature tire wear (noted problem with Q50 Sport Model), we enjoyed the vehicle for the most part. If you do not want to pay for multiple brake jobs and a set(s) of tires prematurely, then this vehicle is not for you. At lease end, Infinity Financial Services sent us our final invoice and put the due date EIGHT DAYS from when we received it. Within a 14 day period, they sent us THREE notices for payment and then told us that we were in violation of the lease agreement! Even after paying early each of the 39 months of the lease, they treated us like deadbeats on the last payment because they set the payment due date EIGHT days after we received it.I sent in the payment in a timely manner (before net 30) and then sent a summary to the President of the North America division of Nissan and asked him to forward said complaint to Executives with IFS. If you want to be treated poorly at lease end with a prefect payment history, then Infinity Financial Services is the financial institution for you. We were going to buy an Infinity for our daughters 16th birthday but, after being treated so poorly at lease end, we have decided to buy another brand with a better financial institution attached to their brand.

I have a 2009 Infiniti G37x AWD, and at this point, I regret buying an Infiniti and will never buy one again. I have had the car 11 months. It had 67k miles on it when I bought it. Now it has about 83k. About two weeks ago, while driving down the interstate, the service engine soon light comes on. The next day I call the dealer and they say bring it in Monday. My catalytic converter has gone out, which will cost $1,500.00 to replace. I pay to have that replaced. I pick the car up on Tuesday, and Thursday the light comes on again. I take it back to the dealer, and within five seconds, the service tech says, Yep, now it’s your other one.” It’s another $1,500.00 to replace. I just got in the car and drove off. After filing a complaint with my local BBB and Infiniti Consumer Affairs, they offer to pay for the other being replaced. But ICA has to send a credit card to me with the amount they agreed to pay before they can replace the part, and they still have to order it. After speaking to Michele today, she then tells me it could take 4 weeks to get this credit card. These cars are cheaply made. I absolutely hate the 7-SPD transmission really. I could have just got an Altima. It basically looks just like it. Note to all, don’t buy these cars. They are no good as I’ve seen in previous statements. Get a Lexus!

I am about to pull out what little hair I have left! We purchased a fully loaded JX35 5/13/2013. Soon after we started to experience transmission problems. The car would shake and jerk between 20-30 mph. We returned the car to Infiniti of Manhattan in 6/1/2013. The service department couldnt provide us with an answer as to when the car would be returned or provide us with an answer as to what is wrong with the car. 6/15/2013 they informed us they would need a new transmission! So we demanded that the get us a new car because this car is obviously defective. The car had less than 300 miles on it at the time of replacement. They told we will not get a replacement contact Infiniti USA. We did and they told us they will do everything to fix the problem. Meanwhile, the transmission had to be ordered from Japan. The car was returned to us 7/16/2013. We made two car payments on a car that we didnt have. Now not even a year later with 7000 miles on the car the transmission fails again! No answer as to when the car will be returned same silence from Infiniti USA. I have tried to break lease, unable to. We have contacted New York State Department of Consumer Affairs awaited their help. Save your money. DONT BUY THIS CAR OR ANY CAR FROM INFINITI!!!!

I am currently leasing 2014 QX60. Overall very happy with the car, however certain things make me worry. At about 150 miles (ONE-HUNDRED and FIFTY)... I had to replace my transmission. Not repair or adjust: completely replace it. At about 2900 miles I have noticed issue with fuel-gauge: both computer estimated one, and the arrow one. Computer estimate keeps jumping up and down, and the arrow one is stuck at quarter tank most of the time, randomly moving up and down. I truthfully never know how much gas I have. Auto lights....they are always on, even when it is day time and sun is bright and shining. One of the welds in the trunk is a bit too big, so when trunk opens up it makes a squeaky noise (annoying). Now, I am leasing it, so if tomorrow all 4 wheels falls off... I dont really care... just putting it out there to inform others.

I purchased a QX70 in July 2017. I love the car but I started noticing a musty smell when I turned on the A/C about 6 months after I bought. I took the car into the dealership and they told me to changed the cabin filter which I did and to turn off my a/c about a mile before my destination. Ive owned cars for 35 years and Ive never heard of such a thing, especially in Florida. The new filter seemed to help but then the smell came back. My son in law said it smells like an old man with body odor and Ive also heard it smells like rotten onions. I took the car back to the dealership about 6 months later and they did an ozone treatment which didnt really help. I took it back 2 months later after my friends who were visiting from out of town started coughing profusely when they got in the car. Evidently shes allergic to mold. The dealership performed another ozone treatment which didnt help. Infinity supposedly did a mold a test after keeping my car for 3 weeks in the shop. I have not seen the mold test but I can still smell the musty smell. The smell seems to be most noticeable on the passenger side as soon as you turn on the A/C.

My car randomly stopped in the middle of the road, which caused me to drift into the water drainage section, on the side of the road (I was the only car on the road). As I called consumer affairs to get this squared away, they transferred me all over the place and gave me 3 different answers!!! The last guy hung up the phone after I didn’t feel like putting up with his BS. Congratulations Infiniti, you will not only be hearing from my Lawyer, but I will make sure the media will catch wind of this!! Oh, did I mention, I was in my way to pick up my 7 month old son?!? Yeah, you pissed off the wrong parent!!! Parents, do not buy this machine, you and your family will be at risk!!!

FX30 - Despite salemans assurances that Infiniti was expanding their network and would be providing services through Nissan dealers... 7 years on and still stuck with extortionate service fees, dearer parts than you would expect for a classic restoration - cant even have the brakes changed at Quick Fit!! Even had to pay almost £200 for SatNav update as 10 year old roads were not on a 7 year old car!! At least two other comparable luxury car options out there with competitive, reputable, and nationwide servicing capability.

I bought my 2003 G35 brand new. I paid a very high price for a luxury car that turned out to be a lemon. I had trouble with the AC unit and radio almost from the very beginning. I was not informed of the recall campaign at all. I took my car in five-seven times during the recall with the same problems on the AC unit and radio, and it was never fixed. I now found out that there was a problem that they were aware of, and they never fixed it even while on warranty. I called Infiniti consumer affairs; they said that my radio was already replaced, and they were not going to do more. I have all my service orders that state the repeated visit, with the same issues. Im not going to let this go. I work too hard and paid a lot of money, for me to have to pay more due to a Nissan manufacturer mistake. If there is a lawyer that would take my case and help with a class action suit, please contact me. I will also begin a search for an attorney to take my case. This will not end until Nissan is stood up to!

We are leasing a 2017 QX70 that currently has 6,000 miles. It has been to the dealer twice because the battery keeps dying. The 1st time they just replaced the battery without asking what would cause it to drain.The 2nd time, they finally decided to test the electronics to see why the battery keeps draining. The dealer couldnt confirm this would fix the problem but they think it is the push button start which they tried to say was not factory installed (until they looked up the window sticker). Aside from the inconvenience of a dead battery TWICE, we have had a loaner car for a month and still dont have the car fixed.We filed a report with Infiniti Consumer Affairs who sent the case to their legal team to see if we could break the lease without penalty. Brian, the CA rep assigned to our case takes two to three days to return phone calls. He finally called today to say CA determined we cannot break the lease under the Lemon Law. Our car is still not fixed and the dealer has yet to confirm when we can expect it to be fixed. We will never buy another Infiniti again as this is a joke. The car isnt even used enough to have had its first oil change! And there is no guarantee the push button start is truly the problem, so this could keep happening.

Infiniti has issues with the transmission on the QX series vehicles. At 14,000 miles my new Infiniti QX60 had to have the transmission replaced. 4 months later and 7,000 miles, the new transmission need to have the valve body replaced. This should not occur on a new car nor new parts... I have requested that Infiniti buy my car back. This car is unsafe.

I have purchased/leased 6 different cars from Infiniti 2 Q70Ls 2 Q50 and 2 QX80s on 1 of the cars, the last one I will ever purchase from Nissan or Infiniti. They returned an electronic transfer back to my bank without me knowing it, So I made scheduled payments per closing and assumed all was well...as a result of that returned transfer which they couldnt explain they showed me 3 straight months of 30 day late payments. They apologized but refuse to correct it with the credit agencies, the only blemish on my credit is a result of their incompetence and laziness. They are not a good company and I would not trust them...

Terrible experience altogether. The Infiniti vehicle I leased didnt impress me at all especially for the money I was paying for it. The customer service was terrible. The hidden fees were added. $500 charges for two minor scratches. Deposition fee that I never agreed to and found out that they were added to my contract only in the end of my lease. So after my 39 months lease was over, Infiniti sent me invoice for another $1000. Their customer service is useless. They dont care about customer satisfaction and brand reputation, they care only about money. I will never ever again purchase or lease Infiniti or Nissan vehicle. Prior to leasing Infiniti I had Acura and what a difference it was. The car, the service, and I didnt have to pay a penny extra after my lease was over. Stay away from these people.

One thing I have expectation is quality customer service. Cochran Infiniti has the idea that get them in get them dont pass on information that a customer could use or want. For instance I found that I was supposed to be enrolled in the portal. I wasnt. In fact the salesman was a yes man while you are there and screw you once you are gone. The Certified vehicle should not have been. I was told by the salesman things like the wheels would be fixed (rim scrapped). He lied the ashtray was going to be fixed and ready as well as the floor mats when I come in for my first service. The salesman lied, the object was to get me out the door, fast. In fact I pointed out the body punch also ignored. The culture at Cochran is not of quality but of getting sales at all cost. Tried to create an account on the customer portal after I found it existed. Unfortunately that was a waste of time. It refused to recognize my VIN and twice was rebuked by customer service. One person even told me I had to provide proof by uploading insurance documentation and registration as proof to the customer portal which I had to access to and wanted their help to create. They said not without proof. So Infiniti refused to recognize me as the owner of the Q50 of a vehicle bought at a dealer for new Infinitis which was supposed to be certified. Bought this vehicle in August. Its May 1. Infiniti has no chain of command and is not proactive and not quick to react if ever.

Infiniti offers many different models for the working family, people just wanting a durable, reliable car, for those who want to look stylish but yet affordable. Great appearance, great build, the different features the car offers makes choosing easier, not just one type of appearance but many for others to choose from so not everyone looks alike. The upgrade features on the cars are also great. Since you have many different cars to upgrade from it helps choosing better so you can get the best for your money. It has lots of room to stretch out in and be comfortable while also being in a reliable yet durable car. Function is great especially in the sedan and SUV models.

I just purchased the QX60 2015 with the collision avoidance system. I was disappointed that you have to turn on the system each time you get in the SUV. Why would you not be able to turn it on and leave it on. If you ever need it that would be the one time you did not turn it on. Also the insurance company would not give credit for the feature because it has to be turned on each time. Go figure as to why anyone would want it turned off.

My vehicle is a 2001 Infiniti I-30. I have this car serviced at a local Nissan dealership since I purchased the car there in 2009. The car developed some idle problems and Nissan told me that it was the ECM (the vehicles computer). I had the ECM and a valve replaced 2 years earlier at Nissan, but they indicated that they could not do anything since it was an Infiniti part, but to contact Infiniti consumer affairs because they are likely to help with the problem since this part is over $1000 and should last more than 2 years. They indicated they would do this for a Nissan part.I contacted InfinitI consumer affairs and they instructed me to take it to an Infiniti dealership and get the problem verified. I explained to them that I was just at a Nissan dealership and they are actually the same company, but they insisted. Since I needed to get this problem fixed, I took it there. They kept the car for a week and a half and after all this, they told me they couldnt help because the part was out of warranty. They knew that the part was out of warranty before I took it into an Infiniti dealer and now I was out $145 service fee which they would not pay either.I asked to speak to a supervisor and Yadiri told me there was none. When I insisted, she indicated that a supervisor was not there. When I kept up, Jeane (the supervisor) came on the phone. Jeane indicated that the warranty was not the only issue (contradicting her subordinate) and indicated that car mileage and customer loyalty was also a factor. I indicated to her that I was an extremely loyal customer having my car serviced at Nissan consistently. She ignored my remarks and repeated over and over that they were not going to cover the part.This is ridiculous. Infiniti consumer affairs is a farce. People have purchased new Infinitis because of my vehicle as Ive always loved the performance and told people about it. Even though the car was old - this appealed to my friends because it showed reliability. I will make it my goal in life to get as many people away from the Infiniti cars as I possibly can. If someone at that company was smart, they would read the reviews in this section.

This is by far the worst experience I have had at any dealership. It started off from day one, when they tried to talk me out of buying a car up north because of snow, knowing all along that their car had a ton of snow damage on it and they tried to claim it was an Arizona vehicle, which is false.Pictures of the car were not how the car was when we flew in to see the vehicle. Sales Rep Derrick had to go and check what happened to the chrome and why it was painted. Then he had the audacity to state that he told us that before we flew out there. Then why do you look surprised and have to go ask someone why the car was changed??Car had been driven almost 2K miles over what the ad stated, then they told us (after we bought the car) that it was a manager demo and was also driven back and forth from AZ to Colorado.They also voided warranty on the vehicle, and the local Infiniti dealerships would not touch the vehicle because Coulter Infiniti caused red flags because of so many errors they put in the system when doing service on the car.Sales Manager Branden ** is by far the rudest and shadiest person I have ever come across at a dealership. Under carriage of the vehicle, it looked like it went majorly off-roading, and should have over 150K miles on it, but it had 40K. Again, coming from Branden, this car is in mint condition. Do you not even clean cars you sale?Infiniti should be ashamed to have this dealership represent them.

They ruined my credit over $100, because I had a typo in a single month of car payment. I’ve been a loyal customer for years and never had a clean payment history. They didn’t bother contacting me and marked me 30 days late. So now I can’t get the best mortgage rate when I’m trying to buy a house. Their customer service is also very rude when I try to dispute this.

Although my wifes Infinity is 8 years old it only has 40,000 miles and was always garaged. Not left out in the Florida Sun except for short shopping trips. The problem is the vinyl on the dash is starting to crack in 6 places. Asked about replacement at the dealer and was told over 2000 dollars. I am going to buy a new car next year but it will not be an Infinity. I have never heard of this problem until checking on this web site.

I am the owner of a 2007 G35. Out of nowhere, my engine blew on the freeway at 60K miles. I have worked on cars my whole life and serviced this vehicle properly. The warranty on it is 6 years 70K and it gave out on the 7th year. They denied my case. I talked with a variety of representatives for a MONTH and got nowhere. I bought an Infiniti with the belief that this was a quality car... What a disappointment. Unbelievable how fixing (or not fixing) an engine for a longtime Nissan/Infiniti customer is more important than keeping my business and the business of every single person I know. Luckily, I regained control when the engine gave out. Imagine if I didnt. Imagine if my wife and daughter were in the car. Despicable. Please contact me before you EVER think about buying a Nissan/Infiniti.

I have had my 2017 QX30 since Jan 1st, 2017. Since then the car has been in the service dept 3 time. The first time because the USB ports needed to charge my cell phone were not working. I received a loaner and waited 5 days for them to figure out how to correct it. Two and half weeks after the USB ports were fixed, the main screen in the car which controls pretty much everything - went BLACK. I took the car back to the service dept, got another loaner and only for them to tell me that they are aware of the issue, that they were able to replicate it but they dont have a fix for the problem at this time. A car that only has 2,770 miles on it, which is part of a luxury brand should not be having these types of issues, and they answer that there is no fix at this time is NOT an acceptable one. To add insult to injury, they continue to sell the vehicles knowing there is no fix for this defect. The dealer says they are at the mercy of the Engineering dept working on the case, but INFINITI what are you going to do to remedy this situation.

Infiniti is a good car for all. Foreign but still nice for the cost of parts. Would recommend to all anytime. Very pleased with variety options. The cosmetics and features for this car are wonderful and a small upgrade goes a long way for appeal and overall look of the car. Not that it needs an upgrade at all to begin with but personalizing a car is an amazing feeling. Also very slick and innovative design. Can come in 2-4 doors and a gorgeous car style. It is sharp, attractive, and great on gas mileage. It also has great lifespan for a car. Mine has 345k miles and still smooth sailing. 2-5 seats in the cars and extremely comfortable and safe. A lot of comfortable space and leg room for sure and much space for luggage and anything else you may think of.

Comfortable and a very smooth ride. Plenty of room to travel long distance with children and pets. Very powerful engine and easy to handle. Fully loaded with new technology. Incredible braking system and also a very nice sound system. It handles like a car and I also gets very good gas mileage to be an SUV. I would recommend this vehicle because it is very classy.

I bought a 2000 Infiniti I30t on 9/6/2011 as is but within 2 days, the cars check engine light came on. I thought it was simple so I took it to a certified and well-known mechanic in the city. They cleared it and said the car is fine but a few days later the light came back on. The real problem with that is with the check engine light on the cars transmission behaves weird and the engine revs without the car moving after its been driven for a while. The mechanics did not want to charge for just driving the car for a few hours to replicate the issue so they gave it back and said if the light comes back then we have a bigger issue at hand. They told me to check out Consumer Affairs to see how I can go about handling this issue.

There are sports, sedans, SUV models and I believe trucks. Perfect for a single person or a big family. This luxury brand is very reliable and lasts a long time! I have a G35x and it comfortably holds 4 passengers and myself. We always use my car for road trips because it is very spacious. I imagine the SUV would be even better! The appearance is very sleek and expensive looking. I love my LED lights and the way they move with my car when it turns. I also like the inside clock feature which is very eloquent! You can choose an upgraded package that allows you to have Bluetooth features and GPS right on your navigation screen.

I bought a brand new INFINITI Q50 Hybrid with technology package in September 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight... Parts were ordered from Japan but apparently, the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental... The car was bought with me putting down $20k and financed for $30k and am still paying the monthly $530 for not using the car! Can I please have my equity ($approx $20k) and the rental car expense back and NISSAN can take the car away...

I paid nearly $80K for a new 2014 Infiniti QX80. From the day I got the new SUV there was a issue with the Bluetooth not connected well with my IPhone. They told me that they could not do anything even though the car is 5 mos old and had barely $6K miles. They said to complain at the Consumer Affairs so that Either Infiniti or Apple company will work the quirks of the IPhone to better link with Infiniti. I paid lot of money to suffer with bad connections or no connection to listen to Audio from my IPhone.

I patch the new QX60 2020. From day one a lot of issues in the car when is very cold. The window glass is not rolling up. Heater is not working. I strongly recommend do not buy the Infiniti. Im not going to buy anymore Infinity. I have a warranty but theyre saying diagnosis theyre going to charge it.

Purchased a 2003 Infiniti G35 new in 2003. Have had the car for 12 years. 141,000 miles with only basic maintenance required. This car has been fantastic. Buying a new 2015 QX70s. Not sure why all the negative feedback. Infiniti makes a good car!!!

I own a 2004 Infiniti G35 with 46K miles on it. The car is not a daily driver and is maintained immaculately. My engine has just suffered a catastrophic failure where a bolt inside the short block backed itself out and caused severe damage to the crank, block itself, sprayers, pistons, etc. The repair is costing me over $6,000 and when I contacted Consumer Affairs, they were not interested in hearing any of my issues and were not ready to stand behind their product. I even mentioned to them that I currently own 2 Infiniti cars, the G35 and a QX4, and that I have even owned a third product in the past. The whole process has left a sour taste in my mouth and a deep hole in my pocketbook. I wasnt expecting Infiniti to cover 100% of the damages, but was hoping to get some compensation.

I bought a CPO 2011 FX 35 in 8/14 and that car has been the worst purchase I ever made! The car has stalled out on me at least 10x while in transit, several times with my children in the car; and I have had several close calls in being rear ended! This car has been back to Lynbrook Infiniti every month since 10/14 and spent the entire month of December 2014 at that dealership and is back there now again for the same issue! I have contacted Infiniti HQ and they refuse to look at buying the car back or replacing it - instead telling me that they will send it to another dealership located in NY! Meanwhile I pay for a car thats been in the shop more times than its been in my driveway! My kids refuse to get into the car because of the number of close calls that theyve experienced and I cant blame them!Wish I had read more reviews before I put my family Im danger and wasted time and $.

Infiniti QX56 has a very nice ride. Handles very good on the highway, very comfortable on the road and has things to keep my children busy and safe. Great engine and is pretty good on gas.

2012 pearl white qx56 paint started peeling December 2021. I called Infiniti and found out there was a factory recall on the paint. Recall ended in 2020. If a auto manufacturer has a known paint problem on a particular make model and color vehicle they should do the right thing and take care of it and not have to be taken to court to do so. Factory applied well maintained paint should last.

I leased a QX50 2019. July 16. 4 days in I got a flat. Infiniti towed my car to Kelly Infiniti. I went in for a surgery and in hospital-I had trust, they said my car had a scratch they would repair, I was home in bed not able to drive for 3-4 weeks. A single BC woman. They had my car for 25 days. My car came back with the whole drivers side repainted and horribly! This is ongoing since July, no one is owning up to this shoddy paint job and saying I bought the car that way I guess. Kelly Infiniti did it...Herb Chambers I bought the car from says they are with me...but Im on my own. No one wants to help me. Infiniti affairs cannot do much more for me because No one is admitting a horrible thing. I have a loaner and they say the car is mechanically good. But I take the hit for a terrible paint job??? They will not take the car back and its going to cost me money although I had nothing to do with this. DO NOT BUY AN INFINITI... I am heartbroken. They will pass the buck and not help you. It is so sad...

Infiniti cars are very well made and have several different styles to best suit your needs. I choose the I 30 and was very reliable and drove this car for about 5 years. I would recommend this type of car to anyone wanting a reliable automobile. They are very luxury cars and have all the bells and whistles other more expensive brands for a better price. Their appearance is very stunning and most people thought I paid twice the amount for my car because of the stunning appearance.I bought my I 30 used but there are tons of different options out there for these cars do suit any lifestyle or consumer needs without breaking the bank. Mine had a sunroof, everything electrical leather seats, cd player, the luxury at a great price. This car was great for my husband and 2 kids had a very large trunk fit all. Never had any issues for space, very comfortable and is an all-around dependable car. The leather was very sturdy. After all the wear and tear my kids put on it never had a crack rip or tear, looked almost new.

Overall I dislike the way how they handle the repaint to my 2019 QX50. It took few months to have it take to the shop. It took me 4 times going back and forth to have it test or investigate and took many picture to convince them that it is not a rock-chip. After few months they made a conclusion that they will repaint the area that is peeling (Rear & Front) and Im happy about it but if this ever happen to Toyota or Honda dealership they can deal with it within a week or two. Just saying. Also Im disappointed on how they wont include the Apple CarPlay into 2019 model QX50. It is a new model and every car should have this as basic Apple android connection to the car. But Infiniti decided to not include 2019 model for having Apple CarPlay. My first car was a Infiniti and my thoughts about this is if you want your customer to keep be happy and loyal into Infiniti family, a simple update to Apple CarPlay should be ok and implemented into the early version of 2019 QX50. From everything I have experience, I doubt that I will be continuing being a part of Infiniti for my next car purchase or even recommend it. I dont want my friends or my family to have the same experience that I had. PS. Infiniti could at least update the radio system to have an Apple CarPlay let any other new car in the market. Its 2019 model after all. The car looks great btw but if you have this type of issue (Paint & outdated system) I think I would reconsider purchasing a different brand for a better quality of paint and system.

About a 45 days ago I took my 2009 Infiniti g37 convertible, market value of car $17500 to Passport Infiniti of Suit Land Maryland for repairs on convertible top not operating. The service department checked the top out and said total cost to repair top would cost $8900, to my surprise I debated the cost and indicated to the service manager the car was not in a accident. How could this be possible? I stated to the service manager I found the hydraulic motor for the convertible top for a price of $750. He replied they change out every part related to the hydraulic motor hose lines fluid everything. I stated, This is ridiculous and how can you pick up the phone and call a customer and tell them the cost to repair your top will be $8900 and the vehicle is only worth around $17000? Of course I got the same response.I also stated, The replacement engine for the car that propels the car down the street at 150 mph would only cost $5000, please explain to me how the motor that raises the convertible top cost $8900? Crickets. Any way I end up taking the car to Germain Auto Group of Springfield VA. They fixed the top including the parts for $1900. Now you see why I had to blog about this. Oh and by the way I called Infiniti Corporate. They were not forth coming with any solutions other than trading the car in. Go figure. Nice car, bad custom service company. If youre thinking about buying a convertible hardtop Infiniti g37 be aware if something goes wrong with that top the cost to fix through Infiniti is all most impossible.

I have a 2005 FX35 and it is out of warranty. There are bubbles that appeared within the last 6 month in my dashboard that look unsightly. I do not eat in my car and do not use any air freshener and do nothing else that could have caused this problem. My car is a luxury car. Corporate has called me back and told me that there is nothing they can do about this because it is out of warranty. I am rather upset because this part of my car should have held up better. As of now, I would never buy another Infiniti based on the response from this corporate representative.

My Infiniti 2003 G35 audio finisher circuit board is defective, which causes the audio and temperature controls to be inoperable. Nissan North America/Infiniti Division issued a 2003 G35 Sedan Audio Finisher voluntary service campaign, but is only covering sedans manufactured up through August 21, 2002. When I called to take steps for the repair of my 2003 Infiniti G35 sedan, I was informed my car was manufactured in December of 2002, and was outside of their voluntary service campaign, even though the defect is a known problem to the 2003 G35 sedans. I am concerned for my driving safety, knowing the AC/Heat is running full blast for the duration of my drive. I commute at least 500 miles from Monday-Friday (not including weekend driving), and I know this will put a huge strain on other mechanical systems in my car, and I can only imagine my time is short, before my entire car is rendered inoperable. Without Nissan honoring this repair, or until I can afford to repair the defect myself, my car has no value even as a trade in. I will never buy another Nissan/Infiniti product, and will start my own personal campaign to convince other consumers, not to buy a Nissan product either.

I havent had my car a year. The CD player wasnt working when I purchased it. I found out that the circuit board was defective. The dealer says it was replaced in 03 but the problem still exists. It will cost over $1200 to replace the entire thing. I feel as if I was sold a lemon due to when the 7-point inspection was done, this issue wasnt brought to my attention. Now Im stuck with a useless car and will never buy another Infiniti as long as I live.

2010 Infiniti G37x - The transmission was destroyed by the transmission radiator when it allowed coolant to flow into the transmission, flushing transmission fluid. (1) Sudden thump suggested an unseen road hazard. (2) After 2 hrs garaged and 2 miles: trans would slam into gear, surge forward 3 secs after full stop; shifting began clunking; trans would slip into N and engine rev; finally at ~30 miles engine light lit, and only 1st gear worked. Repair costs = estimated value of vehicle. Separate Review to be submitted on Jim Coleman Infiniti (Rockville, MD) and Infiniti USA.

Infiniti is catching up the last couple of years and offering more variety in their models. It offers many models that will appeal to both the family shopper as well as the performance oriented buyer with models that will carry your whole family or just you and a pal. It is an exciting brand known for performance. This brand offers the cutting edge technology, safety and performance features that every shopper in this category looks for and craves as an auto enthusiast or an informed luxury shopper. It offers all the amenities as standard equipment. Plus a plethora of custom accessories and optional items to make your vehicle stand out from the crowd as your own. Fantastic vehicle. Loved it.

Today I was driving (fortunately only 20-25 mph) and when coming to a bend in the road before going uphill, my steering wheel locked and would not move at all! It caused me to go up onto the sidewalk and when the steering wheel finally went loose so I could turn it again (after wiggling it side to side as hard as I could it somehow released), but it was too late as I couldnt get the car turned fast enough so I crashed into an iron fence. There is significant damage to the fence and my car may be totaled. I am sharing my story because I dont ever want someone else to have this happen to them and end up getting hurt or hurting someone else. It was horrible to not have any control of the vehicle and not be able to do anything about it.

Smooth riding experience. Comfortable in every way. Its feels like you are riding on air. It gives you a chance to be able to see whats going on with the comfort of the ride. Beautiful is everything you can describe it. The looks of it gives you a reason to want it more than you realize it. You can talk about how long your car looks and how long it gives. I love how you can make your own decisions when you are on the passenger side. Give you a chance to relax and let it go to a good long ride. You carry it to a car dealership and they treat you with great respect, make sure everything is taken care of and puts a smile on your face to comfort you.

I have changed my car battery 3-4 times for the past 7month. My battery kept dying and if a car (G35/03) is not in use for one day, the car wont start! The A/C starts on its own to the max and it doesnt allow me to stop it. The radio doesnt work at all and CDs got stuck in the CD player for almost one year.I have read other forums which surprisingly, other people had same issues. Therefore, I am urging the Customer Affairs to please, please take this matter seriously since the battery drainage is connected to the wires. You can imagine if something goes wrong with the wires, what would happen to the driver? This is a safety issue.The Miller Infiniti dealership told me that the stereo system is an Infiniti issue and they knew about it. Im quite surprised that the manufacturer knows about the wiring issue and still failed to do something about it or make a recall. There are many costumers that were told that the battery drain is a result of amplifier and radio wires.

The salesman and the manager were RUDE and obnoxious. Especially the Asian manager. They refused to return my car keys when I decided not to buy their car. They had me trapped. They tried in vain to trick me. They threatened to ruin my credit. I was so disappointed. I will NEVER enter an INFINITI DEALER again. Thanks for listening.

They have everything you need with the comfort of a Cadillac! You can choose from a fast lil coupes to a family car. If you need a truck they have a great pickup truck and if you want something for a bigger family but still fun you can get the Escalade hybrid. All these vehicles are made for people just like us with all the qualities of living the high life.The coupes is a 2 Door which you can get with drop top. It has 348hp and 7 speed automatic. The Z62 is a great luxury SUV. 5 doors, 5.6 liter engine, V8 32-valve. Lets not forget the Skyline, fun lil car can come in so many styles. My favorite is the 3.0 liter VR30DDTT twin-turbo V6, 6 speed manual. It may have 4 doors but it is sleek and fun. You can choose 7 speed automatic or 6 speed manual, dont forget convertible and always has comfort. You can go turbo charged or twin-turbo and diesel I4 if you choose. Depending on what you would want you can go from 2 door coupes which seats 2 to 4 people or 4 door for the sedan - 4 or 5 people, and all the way to 5 door SUV - 4 people all the way to 7 people.

2015 Infiniti Q40 + ANDROID PHONE??? RUN! This sophisticated brand is actually worse than their Nissan version of the car... 2015 and you cant stream music from anything except Apple devices?!? Ludicrous... Not only that, but performance wise this car sucks. Loud rattling engine when given power, outdated audio and controls screen, horrible defrost... The list could go on and on. Nissan motors corporation should honestly clean house and figure out a new strategy... Flooding the market with your chintzy product- which severely decreases trade in values for owners, paired with outdated features and technology is one way to lose your following... I used to have Infiniti on a higher pedestal... Now when people ask how I like it or that theyve considered buying one, I tell them this piece of garbage is a base Altima... Buy a Lexus, Acura, Toyota or Honda... Pffttt... Buy a freaking Chevy Cruze for a better driver experience. Way to go Infiniti. You suck.

We bought Infiniti just last year and went to get yearly service done. I was told over the phone that we will get car back after service in 3 hours and they will provide us courtesy car for that time. We dropped car at 2:30 pm and was expecting to get it by 5:30 pm. When we went there, they didnt give us any courtesy car but offered us shuttle ride to a nearby shopping center. We were ok with that and opted for shuttle.When we came back from the shopping center the car was not ready. We asked them, they said it is just due for washing and will be done soon. We waited half an hr more and by that time it was 5:10 pm. At that time, they told us that they guy who is supposed to wash our car is out to drop someone. They had no idea when the guy will return and wash our car. We had another activity to take care after that and regretfully we had to pick up our car unwashed. They were not punctual with their commitment. If they offer shuttle service to the customers, that should not be at the cost of service. We are very disappointed by this behavior of such a reputable car company.

Decent amount of models but need more in the large sedan category and more sport type cars would be nice. The large SUVs look like a remake of the Nissans. Though I know both are owned by the same there needs to be a difference if someone is going to be paying a higher price. The front looks amazing. Just looks like its angry and is ready to go. The on-board navigation and the whole system though is bad. The infotainment system Infiniti needs to be revamped because it is slow and old. The upgrade options are a little pricey but not as bad as other dealers. Some are worth it like going to the premium but the personalization could be better on them. Back seats have decent amount of leg room though me being a tall guy the person behind me can become squished between the seat. Plus when I get out, the auto bring the seat back can make it even worse and I have to manually stop it.

I purchased a 2016 QX80 from the Infiniti dealership in Manhasset NY in 2016. Roughly 12 months after our purchase we noticed various paint chips that have occurred in random places around the car in places that cannot be explained by wear and tear or debris impact e.g. inside the door jamb in all 4 doors and the back of the trunk. We brought the car top Infiniti and were denied warranty coverage for the paint chips. We since brought the car to several pain places that all immediately recognized the issue of a sloppy or poorly dried paint job. Now almost a year later, there are many more paint chips and many of existing chips have begun to rust. Nissan/Infiniti is denying our claim.

I purchased used Infiniti with 27k miles on it, and few days later noticed Vibration at highway speeds and during accelerations. I balanced and rotated tires multiple times with no improvement in vibration. Decided to take it to Infiniti dealership. There are 2 dealerships in the area. Both dealerships refusing to diagnose my car. All they do is balance tires and saying everything is fixed or just keep denying that there is vibration. They simply refuse to take car and diagnose it as it will require taking suspension apart and checking each part individually and can take time do.Since it is not 1 hour diagnosing job they just lie into my face that balancing fixed it or that they can’t feel anything. They will not even take it for normal test drive. My car under bumper to bumper warranty but dealership simply denying me service. I am forced to take car to independent mechanic to diagnose issue and then pay for repair myself. I buy cars every 3 years and will never bring my business to Infiniti again. I paid more money for the car because of warranty still active and just refuse to fix it. Service manager at the Infiniti of Novi is just rude and obnoxious. Infiniti is a scam and not a luxury brand. Stay away.

Re: 2014 Infiniti QX60 – MILEAGE 21213. Let me begin by saying I am a loyal Infiniti owner. I purchased a 2013 JX35 from Infiniti of Lynbrook and every experience with them was professional and delightful. Their customer service was exceptional. The only reason why I went to Infiniti of Manhasset is because Infiniti of Lynbrook didn’t have the vehicle that I was interested in purchasing. I assumed that I would receive the same great service at Infiniti of Manhasset so I took a chance with them. I am sorry I took a chance with Infiniti of Manhasset and regret purchasing my vehicle with them.On December 5, 2016 I visited Infiniti of Manhasset interested in seeing and test driving the above referenced vehicle. I was introduced to Michael ** the Used Car Manager and I explained that I was approved by my credit union and I had an Infiniti JX35 before so I was interested in a QX60. He introduced me to the Sales Consultant Benjamin **. Benjamin ** accompanied me on a test drive and we walked around the vehicle to check for dents, scratches and any other issues the vehicle might have had. It was approximately 8pm at that time and dark outside making it impossible to see all the issues the vehicle might have had.I told Benjamin ** that I was interested in purchasing the vehicle and the negotiating began. Michael ** explained that there was an $850 “Dealership Fee” and was insisting that I allow him to run my credit through his banks. I explained that I was approved and had no reason to run my credit again. Furthermore, I was unwilling to pay the $850 “Dealership Fee” and I wanted to know why he was so adamant in wanting to run my credit through the banks. Michael **s tone changed to an aggressive manner and he started explaining to me that he wasn’t making any money off of me! He said that he had many hits online for this vehicle and didn’t need my sale. I could take it or leave it. He was going to sell that car. He said the $850 is his commission and the Banks give him a kickback with every inquiry. I told him that I was in the process of purchasing a home and that I didn’t want my credit run again and that I wanted to negotiate the car price based on the listed online price $33,489. In the end $33,249 was agreed upon in addition Benjamin ** and I noticed the vehicle had a small dent and chipped paint in two areas and it was told to me that that would be fixed by Thursday December 8, 2016 when I pick up the vehicle at 11am.Moving forward to Thursday December 8, 2016 I arrive at approximately 2:30pm with my husband Marcus **. We take a look at the vehicle and there is dried gum on the back passenger side of the vehicle, the cup holders were filthy with a blue sticky paste and it was apparent that the car was NOT detailed it had been washed but no special attention was taken to present this car to its new owner. A careful review of the vehicle in the daytime revealed that the rims on the vehicle are scratched and dented. I did not notice this discrepancy on Monday December 5, 2016 when I originally saw the vehicle. I explained that I was unhappy with the rims on the vehicle and my husband asked if they could take clean rims off of another vehicle and switch my rims. Michael ** explained that he could not do that and back in the aggressive, condescending, rude tone he had on Monday said that fixing the rim would cost him money and he wasn’t doing that. He said that he would have the rim detailed the same day that he would have the chipped paint fixed. But he wasn’t spending any money to fix the rims because that wasn’t discussed on Monday. I told him that Benjamin and I didn’t see the rims because it was dark in the parking lot and that shouldn’t matter. My husband explained that he could lose the deal over a rim and again Michael ** went on to explain, continuously mentioning that he could sell this vehicle to someone who was not present in the dealership with a check ready to purchase. Michael ** repeatedly expressing how someone else could purchase this vehicle made me feel as if my money was not wanted or needed in your dealership. I was not applying for a loan I walked in with money to purchase this vehicle outright. Your Used Car Manager made me feel as if my business wasn’t wanted. Could it be because I am **? Was he speaking to me in a rude condescending manner because he could care less about his customers? It is unprofessional to tell a customer that you are not making any money off of them! I believe he made no effort to correct the paint job prior to pick up, I believe he didn’t ensure the vehicle was detailed prior to the 11am pick up time, I believe he saw the rims were scratched and dented but could care less because I am a ** Woman. I am sure if I were a ** Woman he would have never spoken to me in the manner in which he did.Michael ** made me feel like he could care less about my bank check. That I wasn’t important because if I was he would have walked through that vehicle himself to make sure that it was at Infiniti of Manhasset’s standard! His condescending tone made me very uncomfortable and I spent the entire evening regretting my purchase and wishing I went back to Infiniti of Lynbrook where I had purchased my 2013 JX35 two years prior.No one should be left to feel like they are less than or unimportant. When Michael ** left Benjamin **s office we heard him telling the other Infiniti employees that we were complaining about the dented rims and that he wasn’t going to fix or change any rims laughing about it like if we were a joke. This infuriated me! He could have at least waited until we left before he chose to talk about us. The Sales Consultant Benjamin ** was very helpful. He test drove the vehicle with me. He went through all of the vehicles features and he explained that he would handle scheduling my future maintenance appointments. I will never purchase another vehicle from Infiniti Manhasset. As a Correction Officer I fully intend on expressing my horrible experience with this dealership to my co-workers to ensure none of our over 9,000 Officers never have to deal with this type of disrespect. I fully intend on communicating with Infiniti’s corporate office and consumer affairs about my experience with Infiniti of Manhasset.

Had a bubbling dash that was fixed only after my class action lawsuit was filed. I have had brake problems before, which I had to pay for and now have them again. This vehicle is a 2004 FX 45 with 26,000 miles on it. Im not afraid of another lawsuit concerning the braking system.

I love Infinitis. They run well, comfortable, and are stylish no matter what year or model. They have something for every taste and are not prone to a lot of mechanical issues and gas efficient. Its a compact car with the feel of a luxury sedan heated seats. It has a backup camera, tinted windows, a bose sound system and a decent sized trunk. The front seats are comfortable and the back seat sits three people. It also has beige leather seats with back seat storage. The newer models have other nice upgrades, but I like the factory features that are in my car.

We have had our new QX80 for about 2 weeks. My wife keeps complaining about her legs going numb. She was very uneasy spending the large amount on the vehicle and its so nice she feels it could be making too big of a statement for our family. I keep reminding her its a safe suv and were not making a large statement, we are just buying a truck that fits our family from a dealer that buys from us. Unfortunately I too have been driving it lately and my legs go numb as well. Not sure what to do.

I just bought a new Infiniti 2015 Q50. The car is advertised to give me 19 mpg in city, 29 mpg highway and a combined 22mpg city-highway. This vehicle gives me a highway mpg of 12mpg. I drove the car for 1.5 hr just to test it and it did not improve. I took the car to the dealer I originally bought from and they say that the EPA reviews and that they are not responsible for that review. I believe that is unreal for a car to provide less than half mpg than what it suppose to. I called Infiniti and they said the same thing and only provided me with few tips on how to improve it.Also my front passenger seat makes a weird sound (something loose) when I head a pothole. The dealer said that all Q50 makes the same sound and there is nothing they can do in that case. Its a manufacturer problem. I have been with the car for just a month and I am not happy. I would not recommend purchasing this car. I am paying a lot of money to have this type of issue.