Ive leased many cars over the years, but never have I had a more negative experience than I had with Hyundai Finance. There was, apparently an end-of-lease termination charge (unrelated to the condition of the vehicle, purely an administrative/profit charge) that was identified in the very small print at the end of my lease agreement. When I turned in the vehicle along with the inspection report that showed no damage and no charges, I inquired whether there was anything owed and was told no, youre good to go.I never received an invoice of any kind from Hyundai indicating that there was a balance due following the termination of my lease agreement (5/31/2018). I was unaware that there was a balance due until my bank notified me that there had been an adverse credit report on Experian. While Hyundai called my home and left several voicemails, they failed to indicate the reason or purpose of their calls and I assumed, since my lease was over and the car had been returned, that they were sales/promotional related calls, similar to the hundreds of other such calls I receive that go unanswered. Hyundai had the capability to take direct draws on my account during the lease period. I received an email communication from Hyundai on May 1, 2018 stating that my financial obligation was complete and that the payment schedule was being deleted at Hyundai’s request.Following return of the lease vehicle, Hyundai shut down access to my online account with them; consequently I could not log-in to see details about any balance due. Although I had previously updated my address of record on the Hyundai Finance website, Hyundai apparently contacted my prior employer and sent notifications to my prior employers address, rather than contact me at my home address. As I was no longer an employee there, my former employer did not act on these communications other than to inform Hyundai Finance that I was no longer an employee.After seeing the adverse entry on my credit report, I contacted Hyundai to inquire what was going on. That is when they suddenly informed me that there was a past due amount. I informed them that I had never received an invoice and was unable to look at my account online because they had closed it and requested that they fax the invoice to me. As soon as I received the invoice, it was paid in-full within 48 hours.The people who I spoke with at Hyundai were rude and unprofessional and completely devoid of any sense of customer service orientation. They didnt care at all that I had never received the invoice. Despite explaining in detail what had happened, they refused to do anything to correct the adverse credit rating report that was fully their own administrative failure! My advice to anyone purchasing or leasing a Hyundai vehicle -- work with your own bank and stay completely away from Hyundai Finance. You will regret ever having established a business relationship with them.

After driving my car for only 20 months the engine started to make a ticking noise & now my warranty claim is denied for lack of receipts & sludge. I am highly upset because I have to pay for a car that no longer works at the same time continue to pay for a warranty that denies my claim. What really is the point of purchasing a warranty if they are going to deny you? Now be that as it may I had this same problem before with a previous car I owned but did not have a warranty on it. All the reason why I purchased a warranty this time. What is up with all these used cars breaking down after 20 to 30,000 miles driving it? So I got a warranty on the Hyundai as part of my payment plan. The worst part about this deal is that Hyundai sold me a warranty that has been denied because of supposedly sludge build up in the car. I gave them a total of the latest 3 receipts I had. I sent them the stickers that the service men place on the corner of your driver side window for every time I had an oil change, dating back to when I first got the car to prove I actually did have the car worked on. And yet I am still denied. It really sucks. I pay my notes on time and have my car maintenance all the time. I was not even aware I had to keep my receipts for the warranty to even be used. They are not at all loyal to their customers. In talking to them they all will say they understand but cant do nothing for you, while they are still charging you for a lemon they sold you. America needs to make a law behind this. If a claim gets denied they should at least discontinue the contract seeing as they cant do anything for it if they obviously deny you. I also believe that all cars should be refinanced to the bluebook value if something as tragic as an engine or transmission breaks down.

Bought a 2013 Tucson, 31000 miles 10/30/17. Purchased bumper to bumper warranty. Engine threw a rod 06/__/18. Warranty is voided due to failure to prove oil changes. After doing research I found out the engine has been recalled but only certain Hyundai and Kia models. Although engine Theta ii is same and has many complaints, the Tucson hasnt been recalled, but needs to be.

I purchased a new 2013 Hyundai Elantra GT in January 2014. I bought the Titanium package with my car and about two months later I hit a pothole and ruined my tire. I filed a claim and they not only didnt pay the $200 but never even responded other than to say they needed more documentation (which I submitted). This service is not worth the energy to get a reimbursement! Additionally, my car was advertised as getting 30-39 MPG. I havent averaged over 21 MPG in the past year and I have only 8,000 miles on my car of which 70% are highway miles. Ive tried to deal with this disparity through my dealership (Rogers Hyundai) and have tried contacting Hyundai directly with no response. There should be some compensation for such a huge difference in promised mileage.

So far there have been 5 recalls on this car. Supposedly 4 of them have been fixed but the problems still continue. The transmission slips. It is not engaged after coming to a stopped. There is absolutely 0 acceleration which means it puts your life in danger every time you get behind the wheel.

The people are great when it comes to buying your car. But when it comes to helping fix it it is a nightmare. I got a new engine 3 months ago. They had it for 9 weeks. After 3 months of having it now it is having another issue and no one seems to know how to help other than fixing it. The parts are nowhere to be found and they have NO loaner cars, which I was told at first one wouldnt be given to me because my warranty didnt cover it even though had they done it right in the 9 weeks they had it, I wouldnt be in the position I am right now with NO car. After struggling for 7 weeks last time, they finally gave me a loaner the last 2 or 3 weeks of it all.Now we are at yet another situation where they cant help. This is completely aggravating and disappointing from Gates. I have been with them 7 years and this has been the worst yet. No big issues have happened in the past. My car is a 2014 with 41,000 miles and it shouldnt be where it is now. It has been well maintained and cared for. Before you buy, just know they are great but thats their job when selling. But when it comes to fixing things later on down the road, good luck.

I brought my 2008 Sonata in 2009 from Carmax in MD, one previous owner and low mileage. When I took it to my mechanic (Sams Auto Repair), they say it was a cam sensor problem then said it was 2 quarts low on oil. The engine light came back on after driving 10 miles and noise got worse, so I towed it to a Hyundai dealership. They said that the engine had noise from the bottom and top due to it not getting enough oil. They will charge me $5,500 for a rebuilt engine and install it. They said that the possibility of a defective engine was moot because I didnt have documented receipts for my oil changes.

I send my car (Accent) to Hyundai service center here at Salalah, Oman last week for checking why there was a sound coming from steering when I turning it. They checked it and return the vehicle to me to used it for my work but until now (Almost 2 weeks) this service center did not call me if the spare parts is already available. I called them to asked if it is available but they did not give a call to update. I dont know if your SOP is like that, the problem is the steering and it is dangerous to used but you dont care about your customer complaint. Only 3 years is my car but start creating a problem even the service center here in Salalah Oman. Please prioritize my issue coz I always using my car going to work...

I bought a Hyundai Accent 2010 from just October last year and this car has brought me nothing but sadness. In just three months the car has visited the repair shop countless number of times and now it is not moving because the ECM is dead. Prior to this time the car was always vibrating and it shuts off while driving. This is the most dangerous fault. It could stop you anywhere even if you are on the express. After fixing the ECM am getting rid of the car for good and letting go of Hyundai from my life.

You get a lot with the car. My Tucson has a lot of safety features included. I have checked out other cars that those same features are extra. Lane detection, cross traffic detection. Power mirrors, heated seats, power seats, rear view mirror with several features. Power rear Tailgate, with foot activated feature.

Ive procured an IX35 approx. a month ago from the Hyundai branch in Umhlanga, Durban, before I took delivery, there was a number of issues with the vehicle. The salesman promised that all issues relating to damaged drivers seat, back tail light, no door clips, etc. will be attended to. We agreed in writing that they will be resolved within 3 days. This never materialized. My numerous attempts to the dealership was ignored. I am also awaiting the registration of the vehicle which is also currently not done. I am at my wits trying to explain myself to the Sales manager and the salesman. The recent recommendation from the Sales Manager in writing that I must return the vehicle. I am comfortable with this and I kept asking for the last week now, when the deposit of 90 thousand rands will be refunded and the vehicle returned. I now hear today from the Sales manager that he will attempt to resolve the issues. I am now extremely frustrated and require that this matter receives urgent attention.

I own a 2013 Hyundai Veloster, first new car Ive ever purchased. My vehicle roof corroding due to poor manufacturing. Long story short Ive done the whole process for approval with the dealer (Ron **) and Hyundai claims the corrosion coverage is only 3/36. This is not what my owners manual says. It states 7/unlimited miles. Ive contacted Hyundai so-called customer care on now 5 different occasions. NONE of the people I have spoke with have ever contacted me back with resolution. The customer care line is a huge waste of time. No one there is capable of answering any question. They dont know their own manufacturers policy and procedures. It is appalling that Hyundai even claims them as customer care. Furthermore my 3-year-old vehicle should not have a roof that is corroding. Its super frustrating to be told that you cannot talk to anyone who can help. All I wanted was the time of day and someone to assist me with my concern. Instead I got the runaround for a month. A huge headache, super frustrated, no call back from anyone ever, and worst of all no answers. Do not buy any Hyundai product as they do not honor or even know their warranty policy. I will be heard on this concern as no one deserves to be treated like this.

I was just recently in an accident and I was going 40 miles an hour when the accident occurred and the other lady was going around 30 mph, and at the speeds both of us were going, the airbags in my 2005 Hyundai Elantra did not deploy. How hard does a person have to be hit for the bags to deploy? I think this car is one of the cheapest made cars. I can remember when I got caught in a hell storm, the body on my car was beat up really bad. I wont do Hyundai any car again, I dont care how they look.

I purchased a 2016 Hyundai Tucson in 2018. I was under the impression had a 100000 mile warranty! In June 2020 I had to take car to have 3 door latches replaced because doors would not open! On November 17, 2020 my daughter was driving my vehicle and was at my brothers house and when she was backing out car stalled. She tried to crank it but had to have help pushing back in my brothers driveway. Had the vehicle towed to my house. My uncle who is a mechanic came to my house the next day and when my husband cranked the vehicle he said the motor was gone! On November 21, 2020 I had vehicle towed to dealership because Hyundai has had issues with their motors and I wasn’t sure if that was what was wrong with mine. They did find that it was bearing rod! I’ve read numerous reviews where Hyundai has had issues with the bearing rod!! Hyundai warranty said I only had a 5 yr 60000 mile warranty because I was the second owner. I did not know I only had a 60000 mile warranty! Hyundai dealership wanted to charge 12000.00 to replace the motor! They tried to screw me over there and of course Hyundai warranty is not going to replace it on a vehicle that is only worth 12000.00 to 16000.00. This has been the worst vehicle I have ever purchased!! My mistake for being unaware of all the issues with Hyundai or I wouldn’t have purchased it then. I would never ever recommend Hyundai to anyone! Worst vehicle ever!!

My 2011 Hyundai Sonata died on me last night while driving home on the 210 Fwy without any warning whatsoever. AAA towed it to Parkway Hyundai in Valencia, CA. I received a call today from the dealership telling me I need a new engine. Although my car has 150,000 miles on it, they are mostly easy highway miles and I have not had any mechanical issues up to now. I regularly have maintenance done to the vehicle. I am furious after reading numerous complaints from other 2011 Hyundai Sonata owners with the same problem and Hyundai not accepting any responsibility.

I have been overcharged by $150 and then they cancelled my account. There are no supervisors to talk to and no one to own this problem. I have called the corporate headquarters and was advised there is no one over BlueLink, therefore; customers have no options for anyone to get problems of overcharging taken care of by this pathetic company.

October 2015, 120,000 Km & Faulty crankshaft sensor shots down engine... Huge safety issue. NO Brakes, No power steering. Lucky I am on a level road. Hyundai Australia denies any responsibility as the vehicle is out of warranty... UNBELIEVABLE RESPONSE!!

On June 2020, I purchased a Palisade 2020 at Lougheed Hyundai. The car was purchased new. I quickly discovered that this car is in fact was damaged during the manufacturing process. Or, this may have been the result of damage incurred by workers at Lougheed Hyundai, which was then covered up. After a few days of having the car, I went to an automatic car cleaning service. After completing the wash, I noticed discoloration on the car body near the wheels (near the back passenger door) because its paint peels off.What bothered me with my experience at Lougheed Hyundai is the terrible customer experience and the general manager doesnt care of the customer. He offered me to repaint that part which is included in the warranty or he can replace that part of my car with a another new car!! So it might have been happened for my car before I purchased it. As a new Hyundai customer this is a very disappointed experience which I never had with different manufacture.

The main issues I have with the vehicle are fairly minor, although some could potentially be a major issues. When creating a rear deck for transporting items, the rear passenger seats dont fold down perfectly flat. I ended up building my own slide-in deck to compensate for the slightly lifted rear passenger seats. The adaptive cruise control seems a bit laggy adapting, but that is probably why the manual says it cant be trusted if theres a difference in speed between vehicles over 35 mph.I also live in California where motorcycle lane splitting is legal. The problem is it can confuse the adaptive cruise control. Very frequently Ill be going 40 mph (rush hour traffic on a freeway) and a motorcyclist will blast by in between the lanes at 60+ mph. About 50% of the time the cruise control will start tracking the lane-splitting bike and suddenly accelerate, potentially causing my vehicle to smash into the vehicle ahead of it which is only going 40 mph. Fortunately, the cruise control has always been buggy enough so I typically keep it on a short leash anyway, ready to brake. But it is a potentially dangerous annoyance. Im not sure whether its just bad luck, but my Santa Fe has been broken into more in the first year of ownership than in all the other vehicles Ive had since I started driving 40+ years ago. Its probably because its new looking and its an SUV which has no lockable trunk. But here is the problem with the vehicle: In all cases when my vehicle has been broken into, Ive been less than 100 to 50 feet away and heard nothing. In the last instance, I heard glass breaking but no alarm. As far as I can tell the alarm is useless. The blinking light on the dash is just a bad joke. Im definitely looking into some aftermarket alarms now. If there had been an alarm, as it claims to have, then I would have been alerted and been able to stop the burglary. I know this to be true because I stopped a theft on my prior vehicle because its horn went off when the window was broken, and I ran right out and chased off the burglar before he was able to carry off anything.Also, although I know this a problem of all SUVs, it would be nice to have a secure, lockable cargo area. As it is, anyone breaking into the car can easily steal anything as there is no place to hide anything, except the glove compartment. Also, when I see vehicles that have been in rear-end accidents, the vehicle doing the rear-ending usually takes most of the damage, with a crumpled hood and such. When my Hyundai was rear-ended at low speed by a sedan half its size, my SUV somehow got most of the damage. The auto repair shop sent the insurance company a $5000 bill. Which it paid, but still that suggests a fairly serious bumper design issue. Even the first vehicle I owned from 1980, a Toyota Tercel, would have not sustained that much damage if it had been hit similarly in the rear. Of course it also had thick rubber bumpers, but still, this is a $45K vehicle.

My husband and I bought a 2015 Hyundai sonata and back in June, I locked my keys in the car and called their roadside assistance and a man came out to get into the car. Well he did alright, causing over $1600.00 and I got a big run around concerning it. He also damaged my sisters 2015 Hyundai sonata as well causing over $1200.00. When she contacted Hyundai about it, they told her to contact the private companys insurance about it. She did and was told too bad. At the time of service, no one knew the guy seemed to be intoxicated, informing my sister and myself they called him away from a poker game. Well, they sent me a check for a little over $1300.00. As to date, my sister never received a dime. As for Hatfield Hyundai or any other Hyundai for that matter, we are done. This was not our first Hyundai (brand new) but our 3rd on and I might add the night we walked in and bought this new we also sold two more for them that night. My sister and her daughter bought one too. I will not because Im still having issues when I apply the brake or just to accelerate. I feel a weird shimmy and took it back in, they say thats normal. Well if it is, how come I never felt that on the other brand new ones we bought? I took the Sonata for a seat belt recall last Friday and had the worst service ever. Now receiving e-mail from service manager because he covered a tub of paint on bumper and hood, and the side step panel is coming loose. So he emails me concerning my ratings on a survey, telling me how bad my ratings hurt him. Really? Now he says hes paying for both services when the car is still under warranty. That piece has been loose for a long time and I was busy trying to some results on the damages done to my sisters and mine cars. Buyers Beware. If you want a new Hyundai go to DESSIS, they at least care about your needs.

If you plan to lease a Hyundai, read the contract!!! I wanted to pay off the vehicle early, to purchase something other than a Hyundai and was told by the leasing company it would be an additional $400.00 to return the car in early, or on time. You would think, being that my husband works for the dealership, he would have been told this... so angry!!!

My experience with this company since 2014 until now has been positive. Now this company has disappointed me greatly. One month ago I was told I could defer my car payments for up to 3 months. Two customer service agents informed me of this offer being available because of the COVID 19 outbreak and the job loss it caused. POLICY CHANGE PER HYUNDAI CORPORATE!! As of May 31, 2020 this policy has been changed without notice and definitely without consideration to millions of people still out of work. Hyundai Finance and Hyundai Customer Service will not defer any payments past May 31, 2020. If you call Assurance, they only help people who have loss their job not people on furlough. A billion dollar company just spit in their consumers faces.

I purchased a new 2009 Hyundai Sonata GLS with a manual transmission about two or three years ago. I considered it to offer the most value for the price back then compared to an Accord, Camry, and other models. Unfortunately, I believe I made a mistake with this purchase. I wrote about my problems with this car on this forum before. Now, its time for a brief update.The power locks stopped working intermittently. This was a result of an electrical problem in the drivers side door panel. Thats not something that should happen in a car that is less than 3 years old. Another issue is that the iPod charger does not charge properly either, so sometimes my iPod has no battery power left even if it was charging while the car was on. The clutch master cylinder also has been replaced twice: once at about 12,000 miles and again at about 35,000 miles. The car has 40,000 miles on it now. Both times, the master cylinder was replaced free of charge. However, when I was getting a routine oil change about two weeks ago, the Hyundai technicians said that I needed a brand new clutch. Incredulous, I went home and found the maintenance records for the master cylinder because it had already been replaced twice. I went back to the local Hyundai dealer the next day and showed them these records and they said this had nothing to do with replacing the entire clutch and that it would not be covered under warranty. I asked why not and he said that the clutch was only covered by a 12-month/12,000 mile warranty because it was a consumable part.” He also said that the clutch can go out at 15,000 miles or 60,000 miles--depending on how you drive the car. Of course, Ive only driven cars with manual transmissions, so I know how to drive them. Ive driven cars that are much older than this one that have never had clutch problems, including an 11-year old Daewoo. But my Sonata made a rattling sound when it was idling and the gear shifts were not smooth. Now I know why. Anyway, after shelling out $1900, the car runs much better. But Im tired of dealing with maintenance issues with this car. I really want to like my Sonata, but I can no longer trust it. I think I would have been better served by paying the extra $1500 for a brand new car from a competitor instead of wasting my money and time being disappointed by a car that I really wanted to like that always seem to have a defective part or a part that is constructed of substandard quality. Theres not much dealership support and the parts dont seem particularly reliable. My wife had many problems with her 2007 Hyundai Accent as well, so I think Ive seen enough. We will not purchase another Hyundai.

I co-signed for a car for a relative whose car got repossessed. They sold the car at an auction for $6,000.00. Now they have placed a lien on my car because I cannot come up with roughly $13,000.00 for the car that was repossessed. I have been making monthly payments until I get it resolved ($13.000.00). I have never been late/ahead on my 2011 Hyundai Tucson. They have been unwilling to cooperate with me about this issue.I corresponded in writing (30 days in advance). Im permanently disabled & on a set salary. They said to contact them within 30 days, which I did, & heard nothing from them. I have paid $1,600.00 toward the repossession. Now they have placed a lien on my car. I replied to them in writing, no phone, & have not heard anything. I told them I could not obligate myself for a set amount because of medicine, doctor bills, medical bills, & daily living expenses in this economy. Like I said, I have heard nothing in writing from them. I am supposed to cooperate with them, while in return they have not assisted me. I signed 2 cars from them.

Both of the passenger windows in my 2007 Sonata will not stay up. These windows have probably only been rolled up & down 10 times since the car was purchased, because I dont normally have back seat passengers. I cant afford to have them fixed. I am retired.The left one went out first about a year ago, and then the right one about six months later. I have tried everything from wedging something into the opening to keep the windows up, to taping them. Nothing works. This is a dangerous problem when you are driving down the highway & suddenly your back windows fall down, it could cause a wreck when you hear it suddenly & look back.In my opinion, Hyundai is a good car as far as the motor goes, but they really cheaped out on the interior. Another problem I have had for about 3 years, is the visors on the driver and passenger side wont stay up. I tried velcro, but it didnt work, so now I have tied them up to the handles above the windows to keep them up.Needless to say, this looks ridiculous. The visors would block my view. I have never had a car that had these problems. Because of the cheap interiors, I will never buy another Hyundai. I do believe these problems should cause a recall, especially on the windows.

When shopping around I was looking for a convenience features. Sonata Hybrid 2016 was slightly better than other midsize hybrid alternatives. Looked at all these reviews on Edmunds and similar websites. From their perspective it looks good. After one month of driving (and pretty good experience) main battery broke. Brought it to a dealership. It took already 2 days just to localize the problem. Accordingly to them it will take another 1-2 days to get an answer from Hyundai what needs to be done. This is a car on a warranty. What happens when its out. I feel Im screwed. This is a new car. Just started to pay for it.

I lease cars every three years, so Ive had many cars throughout my lifetime. Ive never written a bad review about a car or car company until now. I just turned my 2014 Sonata in early (40,000 miles) and decided to pay off the lease/lose a lot of money because I was scared for my safety. My heating and cooling unit had to be replaced, the shifter had to be replaced because it was making my car stall, the wheel wells tore off because they were made out of cardboard, the clasps on the armrest broke because they were made of cheap plastic, and the back seat material pulled apart because they only sewed part of the seats. Then there was the recent recall for the engine and seat belts at the same time. The seat belts were installed incorrectly and the engine had an issue where it could stall spontaneously while driving. The quality control for this company is ridiculous. Then the last time I took my car in to be repaired I started getting messages and flyers, within a week, from Hyundai about the car I own (I didnt own the car) and how I should extend my warranty. This has led to random warranty companies calling about extending the warranty to now receiving multiple calls a day from credit card scammers. This never happened before I had my car repaired as Im very careful about who gets my number. Clearly my number was given out by Hyundai and now its in the wrong hands. I am beyond disgusted with this company.

I have a 2011 Hyundai Sonata.. Have had a ton of recalls that I have had to waste a ton of time at the dealership to get fixed. At little over 100,000 miles my engine started burning not leaking oil.. Brought it to Darcy hyundai in Joliet il... Told me I have to do an oil consumption test which I had to go there 6 more times to find out engine is burning oil.. Every mechanic told me I need a new engine but corporate hyundai even though they have had lawsuits over this make and model engine tells me I have to spend 1000.00 to do more tests... Every week I have to refill oil so there is oil in the engine and few months later catalytic converter goes bad because of the oil burning which car stopped running on the expressway and had to get it towed... 1 problem after another problem... Corporate hyundai tells me Im on my own and the converter costs over 1000.00 even tho the engine in that car was proven in court to be bad and replacing converter would not solve the original problem of the engine burning oil.... Stay away from hyundai or you will regret it.

This car (2008 Hyundai Santa Fe) has had multiple recalls on it. Several of them major safety concerns. One of them (NHTSA #10058931) due to an engine valve leak causing oil to leak all over the alternator. (I lost all control, power, etc on Christmas Eve barely making it off the road into a parking lot, but not a space). They fixed the front valve with the recall, but now there is a second valve doing the same thing. Not part of the original recall (at least a $500 fix out of my pocket) that at this moment I will get to be responsible for.This doesnt include the previous issue with the ESC or the new BAD electrical problem that affects the stop lamp illumination (so no brake lights), the ESC and several other things (oh, and Hyundai hasnt notified me of this new recall yet, but Im definitely having the issue). It can also affect the shifter and allow your car (when on) to be taken out of park when the brake pedal isnt pressed. Ive been supremely disappointed in the timeliness of communications on recalls, the multitude of recalls and the lack of willingness to fix all problems (e.g. the gasket heads). Ive included pictures of some of the recall statements from the NHTSA, etc.

We have been happy Hyundai customers for many years. Earlier in the year, we were noticing that our Genesis was sporadically pulling to one side. We took it to our car to Chapman Hyundai in Phoenix, AZ - the dealership we purchased the car and loyally worked with them on all of our service needs. They couldnt recreate the issue, so they returned the car to us. We continue to have incidences of this happen again, so took the car back. They did a wheel alignment. It didnt solve the problem. In June I lost control of the car when coming off the highway. I feared that I would not be able to stop at the bottom of the off-ramp, which would have resulted in a major accident. Fortunately, I was able to regain control and stop the car in time.We tried to make an appointment with the dealership, but there was a 2-week wait, so we took it to a local repair shop because we were afraid to drive the car and couldnt be without it for 2 weeks. They quickly saw that all 4 control arms had major cracks in them. They replaced them. They said that this issue should have been detected by the dealership mechanics since the cracks were quite large. This doesnt happen overnight. They also suggested there may be another issue that should be watched if the pulling should happen again. I contacted Hyundai Consumer Affairs to report this situation on June 2nd. I was told that I would hear back from a case manager within 10 days. I was finally contacted (after repeatedly calling, sitting on hold, waiting, and waiting) on July 14th. The case manager immediately told us that there was nothing she could do as far as reimbursement of the over $3500 of costs we incurred at an independent garage because the car wasnt repaired by a certified Hyundai mechanic. I stressed our lack of faith in the technicians, stressed the risk I was put in, and threatened to go viral with my story. She came back 5 days later saying that the company would reimburse me for the cost of parts only - however, I had to take the car to a dealership for them to make sure the work was done properly. She wanted me to pay for this service while taking MORE time off work - not having a car. She called me back 2 days later to see if I was going to accept the offer even though I told her it wasnt fair that I had to pay for the service call as well as everything else Ive been dealing with. She called me back - as promised - on July 22nd. I was unavailable to take her call. Since then I have left multiple messages/emails with her with no response. The pulling issue still persists to this day. On August 4th we scheduled a service call with a different Hyundai dealership. Again, we have to wait 2 weeks for our appointment. Were left with an unsafe car, no response from the company, and no sight in end to this issue. When my husband had car issues with his Acura, they had to wait 2 weeks to get the necessary part that was draining our battery. They provided us with a loaner so we werent inconvenienced and kept us updated on the status of the part. Thats customer service. Maybe Hyundai needs to look at its competitors and learn how to treat people properly.

I bought brand new Sunday Tucson on February 3, 2018 in Keyes Hyundai Van Nuys. I drove about 2k miles when I started experiencing high noises, something like buzzing sound that was getting louder with accelerating. When first did the drive test, I was impressed how easy the car does drive, well it got worse when I started using it. Very unstable on highway, you can feel any crack on the surface you drive on, pretty loud inside.But getting to my issue, first I took it to check the tires, I was advised that it might be wheels bearing. Then took it to service, they have very odd hours and there is always empty there. They will not take you on Saturday for diagnostic either, so they did check my car and happened to be that the car transmission failed. Wow right after 2k, very unusual, anyways they got me loaner from Hertz and promised to get me the car in 3 days. I will be posting and blogging about this more. I feel I got lemon and more issues are going to happen. Very unsatisfied customer.

My 2014 Sonata was at the end of the lease. I always had automatic payment out of my checking account. On May 10 I requested the stop of the automatic payment. I received confirmation and a paper invoice. The car was turned in on May 27. Hyundai still deducted the lease payment on May 29. From my checking account. I called them on May 31, they admitted it was a mistake on their part. They said I would get a refund in 3-4 weeks. Be careful of Hyundai. I would cancel my auto payment 3 months early to avoid this situation.

My 2006 Sonata with 38,000 miles developed a bad engine noise. I took it to two dealers in Rochester, NY and it was diagnosed as a defective part in the hydraulic system, keeping chain tension. The cost to repair was $1000. Not something that should be happening on a car with only 38,000 miles. I called Hyundai Customer Affairs and they would not accept responsibility for the problem. This car was passed from father to daughter due to death 4 months earlier and as of 2004, the warranties do not pass to the beneficiary. If the father still owned the car, it would be covered. Last Hyundai we will ever own. We will be getting rid of the car.

In short: Hyundai has come a long way. As a Honda loyalist, I was nervous about choosing a brand with a history of reliability issues. I test drove every Hybrid sold in the US and much to my surprise, the Hyundai Sonata Hybrid came out on top of the many categories I laid out for myself. Hyundai really took the time to design the ergonomics, style, feature-set, and accommodations for this car, which I fell in love with. My dealer made buying one simple, straightforward, and pressure-free.In Detail: CABIN: After driving the gamut of hybrids available in the US (Fusion, Prius [+ IV, C & V], Civic, Avalon, Camry, Accord, Volt, Crosstrek, CR-Z, C-Max...) I was finally talked into at least test driving the Sonata Hybrid. My partner had a 2012 Sonata that was recently totaled, (air bags deployed, driver and passenger safe and unharmed) that we both liked a lot, so I put my brand loyalty and pride aside to appease this silly recommendation. I got in and almost immediately fell in love (with the cabin, at least). Bluetooth connectivity, Pioneer audio w/ subwoofer, 8 screen, automatic dual-zone climate control, 4 in-dash LCD screen, push-start engine, heated leather seats, contemporary (if not ultra-modern) dash design, roomy front and rear seats, tons of storage space, and an overall feeling of luxury car enveloped you the moment you sat down. The real over-the-top, wow-factor element was the panoramic sunroof with an automatic curtain system... it was just, wow.TEST DRIVE: The dealership gave me the keys and said, Well see you when we see you. Instant acceleration? Absolutely. Hybrid? No way. This Hyundai Sonata Hybrid (HSH) drove like a dream. Smooth, peppy, sporty, yet luxurious. I took it around for an hour or so and decided that it was going to be pushed to the top of my contenders list. It felt more comfortable than most of the other cars I had test driven and felt less like a Hybrid than all of them (thank you 6-speed transmission). After a day of driving other cars, the HSH felt like a retreat into a luxury condo. Everything about the car seemed to say to me, How can I make you more comfortable? How can I make this drive more exciting for you? What more can I do for you today. This car was definitely built from the drivers seat outward.RESEARCH: I was under no pressure to buy a car, so I took my time, researched all of my options and test drove every car that fit my basic parameters. As a car guru, I know most things about most cars, so my researched was aimed at filling in the gaps (i.e. owner experience, changes between 2012 and 2015 HSHs, recalls, future model introduction [at the time of my purchase, the 2016 HSH had been announced, which did encourage me to buy sooner than later, considering the design change was, in my opinion, moving backwards], dealership issues, etc). I joined the Hyundai forum for Sonata Hybrids and extensively read through threads describing issues specific to the HSH I was considering.PURCHASE: After several weeks of consideration and re-test driving the cars that made the top of my list, I finally decided that the 2015 Hyundai Sonata Hybrid Limited w/ Ultimate Package was the car for me. Then the fun began. I called every Hyundai dealership in the Tri-State Area (VA-DC-MD) getting price quotes, availability, and dealer-specific incentives. I knew that I wanted to buy from Alexandria Hyundai, but after seeing their price match guarantee, I decided Id get the best deal possible, then have Alexandria Hyundai match it. The car at the time had an MSRP ~$33,500 (the limited package added upgraded tech, leather seats, some aesthetic features; the ultimate package added the panoramic sunroof and the Pioneer Stereo system) and I was in the market for something under $27,500. With the new 16 being released in the coming month and gas prices having plummeted, dealers seemed exceptionally willing to slash prices for almost any reason. To cut to the chase, I was able to have two Southern VA dealers battle it out to get my car down to $24,500 out the door (OTD). I was exceptionally happy with that price, brought the lowest quote to Alexandria Hyundai, and they said they would match it. They had the exact car I wanted, so I was ready to buy. I didnt haggle much from that point, because their dealership incentives were far better than any of the others (free car washes, free oil changes and tires for life, free inspections, free loaner with major service, etc). After going through the paperwork, which was a smooth transition, the car was mine (at least physically). Everything about the car was explained to me and I left a very happy consumer. 20,000 mi. UPDATE: Having had the car for 2 years, I am incredibly happy with the car itself and Alexandria Hyundai. Ive had very few services, but each time I brought my car in, I was treated very well and work was completed efficiently. The car drives like it did when I drove it off the lot that first day, with some minor wear in conspicuous places (the SONATA printed on the floor mat is less silver than it was back then). Id recommend Hyundai for consideration to friends and family; Id especially recommend the Hyundai Sonata Hybrid; and Id INSIST that if they were buying one, they go to Alexandria Hyundai in Northern Virginia.FINE PRINT: I bought the diamond white pearl model because its 10x more luxurious than the other colors. Its gorgeous enough to rival my friends Lexus RX-350 hybrid. Im still very much enamored with my car and think that 2 years later it is still one of the most attractive vehicles on the road. I am constantly told that my car looks brand new, looks and feels like a luxury car, and is sooo quiet.

My 2017 Hyundai ELANTRA that I bought new has 73,000 miles and the engine has blown up, We have service records HYUNDAI refuses to fix my car! It sat at the first dealership where we had it towed for SIX WEEKS after it overheated with NO WARNING! This dealership told me several different things were wrong with my car...Then they finally told me it could not be fixed it would have to have the Engine replaced. Dealership told me it WOULD be covered under warranty because we were under the 100,000. I asked to have it moved to what I thought was a more reputable dealership because of the length of time it took them to tell me what was wrong with my car and the different things they said were wrong with my car. I had lost faith in that dealership but at the time still had faith in Hyundai! We also had spent six weeks with no car!!I was afraid dealership number one could not fix my car because they stated they only had one mechanic and were a much smaller dealership! Had car moved to second dealership who I thought was more reputable after they received it seven days later Hyundai CORPORATION is now saying it is NOT covered under warranty! So I was chastised for moving my vehicle From one dealership to the other! I have the same service records I gave to the second dealership that I gave to the first dealership where it was covered under warranty! If you can help in this matter please email me at **.

I have a 2014 Santa Fe Sport. At 27500 miles the car went in for its first turbo replacement. A month later another one. Then the engine, then another engine and turbo.... Last engine replacement they had my car for 69 days to end up charging me a portion of the rental which is supposed to be covered by warranty... They damaged my firewall, and then 2 weeks later the car is back in the shop for the same engine failures. They are refusing to fix my firewall which clearly they damaged taking the engine out of my car. Unreal... Worst car experience of my life. Oh.. and when I brought the car back, it was 5:30, they close at 6. I had to fight with them to even keep my car. Kendall Hyundai could care less about its customers. The company should be embarrassed how this location runs.

On June 13th, I noticed a rattling when I stepped on the gas of my 2008 Hyundai Sonata. By the time I got to my destination, the car was making such a horrible noise; there was no way it could be driven further. I called the Hyundai customer service number to arrange to have the car towed to the dealer and to make sure my warranty would cover the issue. I was assured that I was still covered under the 10 year 10,000 mile warranty. The following morning, the tow truck arrived and took the car to the dealer. Later that day, the dealer called me to inform me that I would need a new engine and that my warranty would not cover it. The engine would be a used one with 71,000 miles on it and would cost $5600 not including labor. Of course, I immediately called Hyundai and was told that I was misinformed the previous day and that I did not have the 100,000 mile warranty because I was the second owner. They assured me that they would cover the tow and the diagnostic charge but they would not cover a new engine. The reason I bought the car and not the Nissan Altima, which is a much nicer vehicle, was for the exceptional Hyundai warranty. I spent the next few hours on the phone with quite a few rude customer service representatives before I reached a supervisor. I stated my issue for the umpteenth time and he once again told me that despite the fact that the car is only four years old, it is not their problem as the warranty is up. So basically, Hyundai is saying that it is acceptable for a four-year old car to have a blown engine and too bad for me. I am a single mother who has recently been unemployed and I am still paying for this car. Suffice it to say that I will never buy another Hyundai again and I will certainly let everyone I know what my experience has been.

I purchased a brand new 2012 Hyundai Genesis. The transmission blown at 43000 miles and they had no idea why. Now at 71, 000 the engine had blown and again they have no idea why. I am so dissatisfied. The kbb value of this car is horrible. They have fixed the transmission under warranty and will be fixing the engine, however who is to say that it wont happen again especially since they have no idea why the both blew in the first place. SO DISAPPOINTED IN THIS company.

Not only did our Sales guy sell us a car without the one feature we requested (auto-start), but it is now in service for the 3rd time due to what feels like engine failure when accelerating. Last 2 times Hyundai of Paramus service department stated that since they could not duplicate the issue, that they considered the issue resolved. This time, they did a tear down and are telling me it is the automatic clutch. They said that we beat on the car and thats why. I am 40 years old, live in NJ (the land where traffic happens everywhere, every day) and most of the time my 2 small kids are with me. We thought this would be an economical choice, but it looks like we got a lemon. The service dept. District Manager Sean ** denied our claim for this repair to be covered under their amazing warranty, and told my husband to try and dispute the claim with Hyundai corporate. So, we called corporate, and they said that our only option is to contact the better business bureau. Dont do it to yourself. You dont need the aggravation. Take it from me... 5 days later and $400.00 poorer. Hyundai claim number**.

I lost the headlight retaining clip somewhere in the engine compartment. I then had to pay over $300 for an entire headlight assembly, since Hyundai does not sell the clip as a separate part. After reading some of other complaints, this does not now surprise me.

After purchasing a 2011 Sonata, I went back within a week with a steering problem - pulls to left at highway speeds. I left the car with them; the car still pulls to the left. I consider this a safety issue since more effort is required to keep the car tracking straight. Hyundai Motor Corporation is extremely uncooperative also, hoping that I would just give up through frustration.

Hyundai is comfortable, gives a smooth ride and handles well. It has low maintenance obligations though it has high mileage. Seats are high to support knee issues. Love the heated seats and back seat temperature control. The 3rd row seating is handy for road trips with the grand kids. The sun roof was also a must for me and the grands! I got the most amenities without an exorbitant additional cost. However, it doesnt have Bluetooth or a back up camera. I also would like a steering wheel that heated up and that the 3rd row seats are raised up higher off the floor. Theyre so low that theyre only appropriate for small children. Nevertheless, its the best vehicle Ive ever owned!

I leased my 2015 Sonata Sport in Feb of 2016. It had been a service loaner and had almost 5000 miles on it at delivery. After about six months in Aug of 2016 my car would not start and I had to call Hyundai Roadside to jump it. I brought it into the dealer the following week. They tested the battery, said nothing was wrong, and suggested I did something to cause the battery drain. Well, I continued to have the problem and brought the car back to the dealer in Nov of 2016. This time they said the battery was bad and replaced it. Even after replacing the battery, I continued to have the problem and brought the car back to the dealer in Jan of 2017. This time they blamed the problem on the Allstate insurance device I have plugged into the car and they said the battery was bad too. So they replaced the battery for the second time and I had the Allstate device replaced.I continued to have the same problems. I brought the car back to the dealer the following month and they said they could not replicate the issue and found nothing. It seems that my vehicle battery dies when I dont use the vehicle for a period of time – often 1.5 - 2 days, but it has died from sitting unused in as little as 22 hours. Since I continue to have this issue without any real help from the dealer, I contacted Hyundai consumer affairs in April of 2017 and they have been slow to take any action. I did not receive any actionable info from them until 2 weeks after I first called... They called the dealer I had been working with and the dealer told them they thought the issue was the insurance device (even though they found no problems the last time I had the vehicle there, with the device plugged in).So my Hyundai case manager told me they could not do anything until the insurance device was ruled out as a cause. I removed the device and purposefully did not drive the vehicle for a full day and surprise, the car was dead. So I called my case manager at Hyundai and told her what happened and that the device could be ruled out. Now she is checking to see if or when (her words) a Hyundai specialist can look at the car. Hopefully, it wont take another two weeks to find that out. It seems Im not the only person with this issue as a couple other reviews very recently indicate the same problem on the same year/make/model and with even the same time frame the problem began! I guess its time for me to find a lawyer too.

I have never, in my life, been treated so rudely. Their customer service rep hung up on me. I thought she had all the information that she needed and gone to find out. The next day when I was expecting my paperwork to be where it was supposed to, it was not. So when I called back the next day, upset that my paperwork had not been transferred, the rep on the phone was once again rude. The rep promised my paperwork would be there in 1-2 hours, and it was never done on time. Not only is this now costing me money, but I was treated horribly as well. And with an interest payment of 20% on a car, they should invest money in training their reps.

Love this Hyundai SUV! We have over 200,000 miles on it and it just keeps going and going! Weve gone on many road trips and it handles like a dream. Weve traveled from CA to Florida a couple of times and never any problems. The car holds all our luggage on road trips, keeps us protected and fun to drive. I love the heater/air conditioner, smooth ride, the rear seat folds down to hold our luggage on long trips and for any big items we may buy and very comfortable to sleep in if we need to. But I wish they would make it a little better on mileage.

My wife and I just purchased a 2013 Hyundai Azera in November 2013. Since then we have had numerous complaints with the vehicle in and out of the service department. Keep in mind the dealership is 90 miles one way and a rental vehicle was only offered one time to us out of the several trips we had to make. Let me start with noise up over the driver sun visor. The service department could never find and still to this day the noise can still be heard. Two of the wheels the clear coat started to come off. They did not want to replace the wheels and by stating that it was a product we must had used on them when washing the car. Needless to say I became very angry and we did receive two new wheels after the fact. The vehicle being 8 months old with 27,000 miles one of the tires are so worn and legally should not be on the road. The other three tires are worn but not worn as bad. Tires with 27,000 miles should have more tread on them. This vehicle gets serviced and tires rotated every 3,000 miles and all services have been scheduled at the dealership where we purchased the vehicle but one. The service department at the dealership is the worst we have ever had to come in contact with. You have two people telling you two different things regarding the tire tread. Alignment was good and was told we needed to contact Hankook the tire company and this was not a Hyundai problem. Hyundai is the one that contracted Hankook to put these tires on the car so I feel this is Hyundais problem. The chrome molding around the two back passenger windows is popping off. The dealership mentioned on the service print out that both moldings were loose but is only going to replace the driver side molding. I guess the passenger side molding will be another trip to the dealership before they will replace it instead of replacing them both at the same time. You can clearly see the passenger side molding loose too. Hyundai did everything in their power to sell us this vehicle with this wonderful 100,000 mile warranty but every time you have a problem you have to cause a scene and get angry before anyone wants to do anything. The tires is the biggest issue. This is a new vehicle and nothing is getting done about it. Is this how Hyundai treats their customers? I guess more complaints have to come forward or even deaths before Hyundai does anything about this major problem. If you are reading this just be aware of all the complaints listed and should reconsider purchasing a Hyundai. I wish we had done more research before we made our purchase.

My 2012 Hyundai Elantra Limited was 11 months old when I took it to a dealership due to my concern with rust in two different spots on the front edge of the hood. They said that they would need to take pictures and get a decision from their Hyundai rep. It was the middle of October before I finally heard from anyone (after making numerous phone calls) to learn that they had declined to repair the problem stating it was the result of rock chips which arent covered by their warranty. During the prolonged wait for an answer, a third spot of rust erupted on the front fender near the headlight, and there is nothing to indicate it was the result of a rock chip. According to the warranty, the paint is covered for three years; however, it doesnt cover rock chips.I understand this but my problem isnt that the car has rock chips. Every car Ive ever owned has had rock chips. My problem with Hyundais assessment is that the so-called rock chips have rusted so quickly, spread under the paint, which is blistering and falling off along with the other spot where there is not a rock chip. I have owned at least 10 cars in my lifetime and not one of them has ever rusted like that. I paid for additional coverage when I bought this car, as well as some Paint Seal protection that the dealership said they put on all new cars. It obviously didnt work, to the tune of an extra $200. My husbands car is over 25 years old, still has the original paint, and although it has rock chips, not one of them is rusting to this day. I suspect that I am not the only Hyundai owner with this complaint. Hyundai is making it a policy not to cover any repairs under their so-called warranty. What am I supposed to expect after another two or three years and I have another warranty claim? Am I going to have this fight with Hyundai every time?This is a simple fix and yet they are telling me that if a pebble hits my car, I should expect it to rust immediately and its my problem. In addition, my seatbelt retractor on the passengers side stays locked. It has been this way since I purchased the car. When taking the car to the dealership to have the rust issues assessed, I told them about the issue with the seatbelt retractor. After first telling me they could not fix it since the problem seemed to be intermittent, they finally agreed to replace it after my husband was able to easily reproduce the problem. I returned on Oct. 18 and they replaced it. After leaving the dealership, I realized that the new seatbelt retractor was also locking up. It locks when you snap it on and in order to do anything, such as reach for the radio, open the glove box, etc, you must undo the seatbelt. This occurs repeatedly so you are continuously snapping and unsnapping your seatbelt. I immediately turned the car around and took it back to Jeff Wyler. They said they would need to contact Hyundai since they already replaced it with a new seatbelt retractor and would get back with me.Today is Oct. 25th. Once again, I am waiting for them to call me and let me know what the next step is so I can have a working passenger side seatbelt. I have never had this problem with any other auto manufacturers warranty. I have owned two Chevys prior to this, and Chevrolet bent over backwards to make sure my concerns were taken care of quickly and with respect. I switched to Hyundai because of their supposed unbeatable 10-year warranty, but apparently, it is meaningless since they wont honor it. I am so frustrated at this point because this terrible experience has left me hating my new car which Im stuck with while it slowly rusts away from a couple of rock chips along with an unusable passengers side seatbelt. I also want to add that this car is rarely driven and kept in a garage. After owning it now for one year and one month, this car has only 6200 miles. I have subsequently filed a complaint through the BBBs Autoline, which is the recommended procedure in Hyundai Owners Manual and Warranty Booklet. Thank you.

2008 Hyundai Elantra - On May 8, 2013, I was driving 38-40 mph on damp road. I swerved to miss an animal and spun 270 degrees. I hit a tree on passenger side door, broke passenger window, moved forward, hit passenger quarter panel and then it went forward and hit front bumper directly center. Neither front nor side airbags deployed, brakes froze (ABS didnt work) and ESC didnt work (received ESC recall notice after accident). It totaled the car. Passenger received lacerations due to glass breakage. Driver and passenger received bumps, bruises, sore neck and body parts. This is a huge safety concern. What can be done about false safety advertising?

I purchased a new 2019 Hyundai Accent in November 2019 at Genesis of Cherry Hill in Marlton, NJ. This car is a piece of junk, defective, and unsafe to drive. Hyundai provides a car buyer with a 10-year/100,000 mile warranty; not because they stand by the quality and workmanship of the vehicle, but because youll need the warranty to have the car repaired. My car has been in the Hyundai Service Shop for the same problem four times since I purchased the car. The car constantly pulls to the left. You must hold the steering wheel for dear life; otherwise, you could have an accident. On 1/2/20 Hyundai Service adjusted the steering wheel sensor. Within 8 days, 1/10/20 I had to return the car to Hyundai Service for the same problem. Now, Hyundai Service determines the car needs a 4 wheel alignment and another steering sensor adjustment. On 5/19/20 the car was returned again to Hyundai Service for the same problem and the technician determines the rear solid beam axle and left and right front lower control arms must be replaced. Hyundai Service had to order these parts, so now a 4th trip to Hyundai Service was required to fix the pulling to the left. I dropped my car off on 6/1/20 and went to pick the car up on 6/10/20. I test drove the car in the presence of 2 Hyundai technicians and the service manager. After all this work done on the vehicle my car still pulls to the left. Hyundai Service had the audacity to state that all Hyundai Accents may perform the same way, really. Hyundai also indicated that the car passed their testing protocol for driving 40 mph and was deemed as a fixed vehicle in their eyes. However, on my road test the vehicle failed at 40 mph and at greater speeds. Hyundai Service has failed to address my complaint about my car and the car was left at the dealership. I have been making payments on this new car which has spent more times in the shop than on the road. Consumers should think twice on purchasing a Hyundai whether for yourself, your spouse, or child. Your safety is at risk each time you get behind the wheel of this car.

The 2006 Hyundai Accent had low maintenance and also the cost for repairs and the upkeep for the vehicle was always very inexpensive. In addition the vehicle had great mileage on gas which helped when gas was $5.00 a gallon. It was also compact in size which made parking easy and had a 4 cylinder engine. There was a brief recall on the car for issues with the back brake light staying on after the car was shut off but the manufacturing department took care of the problem at no cost.

I was in an accident where I was hit in the front. The airbags never explored. I thought they were to explore with any impact over 10 miles an hour. The impact pushed the grill up to the engine and totaled my car. Why it did not explode?

It appears that were all having the same issues with Hyundais Consumer Affairs department, the local service departments, and worst of all, voiding the consumer warranties at their convenience. Its time to stand up and voice your concerns to the Federal Trade Commission (FTC). Please make sure you file your complaint with the FTC too by visiting their websites. They need to know about how Hyundai is treating their customers and lying to the public. Please note, I have tried to contact the people at the corporate office and they will only forward your concerns back to consumer affairs. The same people who dont care to resolve your complaint. Go to the FTC website and file your complaint there too!

I was told that I would get towed within an hour. I called 2 times to see why they hadnt showed up. Each time they said it would be another hour. 3 1/2 hours later the tow truck arrived. He said that he just received the call. I asked if AAA would have been quicker, and he said yes that I would have gotten help right away.

I had bought my Grand i10 in April 2017 register and model is 2016. I had ride only 68000 kms. The engine has the problem. I called the dealer and asked whether there is the warranty. They telling the warranty is over. They telling. While I took they told me we had extended the warranty for 5 years but now they telling it has being finished.

As a loyal customer of Hyundai Vehicles that currently owns 4 Hyundai Cars I am extremely disappointed in the service received from the service department. My daughter is a college student in the area away from home. When purchasing her vehicle I added all the Hyundai Warranties offered to me in order to secure her safety at all times. Her vehicle was taken in April 2016 for repairs and replacement of a few items. She left there with not 1 item corrected. I called several times and was given several excuses. One weekend in May 2016 I drove 5 hours to address the issue in person. I was told by Curvin (Advisor) and Mike (Manager) that the issue would be resolved. Well June rolled around no action. I called the GM of this location to assist in the matter. Well he never returned my call. The only thing he did was send my message back to the service managerAfter contacting the warranty department myself I learned that Hyundai never requested the approval until June 30, 2016. Well here we are in July 2016. Still waiting on the items to be ordered. This will be my last Hyundai and I would not recommend anyone take their vehicle here. Since they were not making extra money off of me, my daughter service was not a priority at all. In 37 years this is the worst experience I have ever had...

My 2008 Hyundai Veracruz with roughly 60,000 miles on it has been at the dealership for two weeks not running. There is damage to the engine and excessive sludge build up which has also damage parts around the engine. I was told that the work is not covered under warranty because it is due to lack of maintenance. I was able to produce receipts that proved I get scheduled oil changes on my car and passed on this information to the dealership. I then called Hyundai North America and filed a complaint and requested to have this work covered under the warranty since it happened from no fault of my own. It has now been two weeks and a Hyundai North America regional manager has failed to reach out to me and contact me in regards to this. I call and email and still have no answers as to what is going on with my car. I have just received a phone call from the dealership that they received an email and that Hyundai will not cover the engine damage because they still find it happened due to lack of maintenance. Nobody from Hyundai North America has reached out to me to discuss these findings. This is the second Hyundai I purchased because I was sold on Americas Best Warranty. This could not be less accurate. The customer service has been below par and the fact that they will not stand behind the warranty and fix what is broken is worse. I will never purchase a Hyundai vehicle again and I ask you to take my experience into consideration before you do. I understand that there is no guarantee that nothing will last forever and I accept that, I can deal with that. The customer service from Hyundai is what is completely dissatisfying and unacceptable.

If you have a Hyundai do yourself a favor and give it the hell back. Hyundai motor finance is by far the WORST company I have ever had the misfortune of dealing with in my life. Their customer service is horrible, their supervisors are a bunch of rude and condescending jerks and the company as a whole is crap. If they did their jobs at all and gave a damn about their customers maybe their ratings wouldnt be so bad. I lease a car through Hyundai, last Friday I was pulled over and given a ticket (luckily my car wasnt impounded!) because my registration was expired 2 months! Hyundai never sent me the paperwork to renew it so I had no idea it was even expiring. I called them, they told me it was my problem and my responsibility. What?! The car is leased to HYUNDAI! I cant walk into a DMV and ask to register a car that isnt mine without the damn paperwork. Hyundai told me that they never got the paperwork from the dmv... Ok... So your company doesnt look into it. No, we dont do that. Thats the response I got. Basically Hyundai believes they are not responsible for anything. So screw me right? Screw the customer... I pay almost $400 for this car a month and I havent been able to drive it since last Friday! I told Hyundai they should be responsible for paying the ticket I got because it could have easily been avoided if they did their jobs properly and provided the customer with the paperwork. I was told Im responsible for it and its in my lease. Well people of hmfusa my lease also says (Unless the interest or penalties are a result of our negligence).So since Hyundai mysteriously never received the paperwork from the DMV they dont look into it, thats basically telling me as a customer to go screw myself. P.S. I called NJMVC, they sent Hyundai my paperwork. This company gives 0 compassion to its customers that spend all this money and when the customer has an issue we receive no help on fixing it. Friday I was told they dont know why I never got the registration form and that they would send me paperwork priority so I could go to the DMV and fix it. Monday I checked the mail and still nothing. I called them again and the lady told me it was just sent that morning. What?? Ok, now its Wednesday, I STILL have nothing. Called again and the lady told me yet again it was sent out and now I SHOULD have it by the end of the week. What happened to priority? The request is priority but the mail is regular shipping. Why the hell is it sent regular mail if you can see its something I need asap. In order to send overnight we need the customers FedEx account. What?! What normal person has a damn FedEx account? That is the most bs excuse Ive ever been told. Go to USPS, ask to overnight it and bam. We dont do that. HMFUSA DOES NOTHING! This company can be run by ferrets and function better. Customer service is 0 and the company could care less about its customers. Never again will I get a Hyundai. Ive never had a worse experience in my life with a car company. How do they expect people to get to work, go to the grocery store. God forbid I have a medical emergency. Oh well, I cant drive the car. This company is such dirt and could care less about its customers. I have had no answers except the same garbage over and over again, Its on its way, were sorry for the inconvenience, we dont do that, we dont do this blah blah blah. This multi billion dollar company cant spare to pay the cost to overnight a limited power of attorney to a customer so they can get their problem fixed. Nope, screw the customers! Dont ever get a hyundai!!!

My 2002 Hyundai XG350 suddenly began to nearly die when at slow speeds and the dealer diagnosed three bad ignition coil assemblies as the cause.My vehicle is within the 10-year/100,000-mile engine train warranty but Hyundai refuses to honor it or to show documentation that excludes these essential power train non-wear items from the warranty.I am out over $800 over this dispute.

Do not use this car dealership to buy a used car. I bought a 2005 Mercury Mountaineer. The car was used and I realized used cars have problems, but they knowingly reset the engine codes on this car to clear bad catalytic converter codes out of the car computer (there has to be laws against this). A couple days after I had purchased the car the check engine light came on. When I took it to a local dealership the dealer told me that with a reading that high the cars had to have been bad for quite some time. So the car was misrepresented to me during purchase. The car also had traction control light on and traction control not working, a problem with the accelerator (which could be the transmission I dont know yet) and a cracked windshield. The car also had 4 different kinds of tires on it, a couple had dry rot and didnt seem safe to me (consequently I replaced the tires first, they werent safe). The online listing didnt represent any of these details and neither did the dealer. I drove all the way from Dallas to Sherman to purchase the car. After spending the time to drive from Dallas to Sherman we got the sum total of about 10 words out of **. This is after he told us he would be available when we got there. Instead he worked with someone that was obviously buying a more expensive car. Dont buy a car from liars and cheats, stay away from this dealership. This dealership clearly should get out of the used car market, most new car dealerships stand behind the used cars they choose to sell on their lots and guarantee them. This dealership however does not fall into that category. You may be ok buying a new car here but I would strongly advise you to not buy a used car from them. They shouldnt be selling them. To top all of this off, they knew I was buying this car for a first time 17 year old female driver. Can you believe it, shame on them. I will fork out the money and fix what they should have. All I asked is they help cover the catalytic converter because they are at fault with this. I would have done the rest. But they refused so I am choosing to review them and let the consumer chose to use them or not based on my review. I hope you dont for your sake.

I am a disabled Veteran who purchased a 2011 Hyundai Santa Fe from a dealership in Lawton Oklahoma and long story short, my girlfriend was driving her niece home in my new truck and the back axle snapped which caused the brakes to not respond and an accident was a result and thank God everyone was alright, The accident happened because She was driving towards a four lane intersection and she heard a pop and began to loose control of the vehicle, she never managed to get control before she was struck by another driver on the same side that the axle just snapped. She heard a the tire pop after she was hit in the intersection along with her niece that is a toddler in the back. The reporting officer gave my girlfriend a ticket saying she failed to stop at a red light, Instead of the truth Vehicle Malfunction: My insurance company adjuster said that he can tell by the dent in my rim the tire exploded after the accident. Hyundai has had me waiting for them for almost 5 months of payments plus insurance and told me since Im filing the complaint I cant fix it until the claim is fully investigated. Im still waiting and this has ruined many things for me these 4/5 months, not having a vehicle. Ive been very patient but this has been a huge inconvenience and I no longer want my vehicle. I feel my Truck is poorly made, and unsafe, and I cant be paying for a vehicle that just sits in my yard. Not to mention all the court cost due to the ticket!

Got wheel bearings changed at a local mechanic. The part was under warranty. I filed for warranty, requesting reimbursement for $250. I have been asked to get the proof of work done from a Hyundai dealership, which I am in total agreement with. The dealerships are asking me $400-450 for inspection. I am willing to pay that amount, considering that I would be reimbursed for it all. I repeatedly asked Hyundai customer service, whether I would be reimbursed if the dealership confirms that the repair was done. To which, I am being told that they cannot guarantee. Beyond common sense, how this works.

My Sonata was manufactured on May 7 of 2007 and it was old to me as a 2008. I thought anything manufactured before July first could not be sold as a 2008.

Having recently moved to New York State, I am required to submit a copy of the title of my vehicle in order to transfer the registration. Sounds simple? Call Hyundai, put in the formal request and receive a copy of the title. Life should be so easy. This process started just before Thanksgiving. Here I am now on the verge of having my car impounded as the 30 day registration requirement for the state is fast approaching. Hyundai on the other hand, cant seem to get me my document after several hours of phone calls, numerous calls, trips to the registry and time out of work.The finance representatives are rude, talk over me and have lied on a number of occasions. So what am I to do? If they dont send the document, I cant register. If I dont register, I lose my car, get fined or have issues with the law. I have never, ever, in my 52 years been so frustrated, disgusted and downright angry as to how they have treated me, their lack of concern and inability to get me a document, that in todays digital world, should only take minutes, not weeks and going on months.The representatives of this company who have deliberately lied to me, put me off and disrespect me are definitely in the wrong line of work. Customer service? OMG... they dont know what the words even mean. I need help before my car is towed away and I lose my job. Why? Because I followed Hyundais process and protocol. Because I had faith in their people... because I try to do the right thing. I guess a persons word no long means a thing.

My vehicle has less than 5000 miles. We were leaving lunch at a restaurant about 25 miles from our home and the car developed a sound in the right front fender, well like something rubbing.and I pulled over to check. The plastic fabric that lines the underside of the right front wheel well had come loose and was dragging on the road. I called Hyundai on road service and they were going to send a car carrier and haul my car to Newnan Georgia 18 miles farther in the other direction to a Hyundai dealer. I was in a school entrance so I then pulled up and I assume the tire ran over the plastic fabric and pulled it loose. I got out and picked up the piece about 12 inches by 8 inches. I noticed the rest of the lining under the wheel well was loose and was being held by a groove in the edge of the fender. The right front fender was separated from the bumper and I was able to push the lining back inside the groove and with the palm of my I tapped on the side where the fender and bumper connected and the two pieces stayed together. I checked and a Hyundai dealer was within 12 miles of my home, I called Hyundai road recovery back and told them I could drive the vehicle to the Hyundai dealer in McDonough, Georgia. We drove to the dealer in McDonough and was told by maintenance that the vehicle was involved in a wreck. I questioned this and was then told that the one (1) mechanic to handle Hyundai vehicles said to take it to their body shop. The maintenance supervisor then indicated that the right front bumper had been hit and it looked like a vehicle in a parking lot had hit the right front fender. When I questioning this he said even a shopping cart in a shopping lot could have hit the bumper and separated the fender from the bumper. We took the vehicle to the body shop and the supervisor said the vehicle was not involved in a wreck. He looked under the right front fender and said he thought the fender separated from the right front side of the bumper after the clips that hold the fender to the bumper had snapped. The fender and the bumper showed no outward scratches or dents. He said Hyundai would not consider the separation of the fender from the bumper to be under warranty. He stated the fender clips could not be repaired and the fender could not be reattached to the bumper instead the bumper would have to be replaced as well as the underside of the wheel well. The estimate would be in excess of $1,400.00. I purchased the vehicle for its looks, warranty and its history of reliability. What else can I expect to fall apart on this vehicle? The vehicle looks like it is very cheaply made and Hyundai has cut corners in the materials used in the assembly of the vehicle. I dont feel safe in the vehicle. I made a mistake moving from Toyota to Hyundai.

A lot of people are talking about the big lie Hyundai used to increase sales. I dont know if it came from Korea or the greedy US division came up with it, but I am very disappointed. Like some others, Im not as upset about the mileage as I am about feeling screwed. I work hard for my money and do a lot of research before I purchase a new vehicle. I owned a 2003 Sonata that made me feel they made a quality product. The 2011 Elantra was priced at $18,400 on their website, along with the $1,000 customer loyalty discount. It would be the perfect car for my 16-year-old daughter.When I got to the dealer, theyre in such demand (because of the mileage lie) I had to wait until June when the 2012s came out. Then they tacked on a $1,995 market parity adjustment and customer loyalty discount doesnt apply to the Elantra. So I paid $21,500. I feel like a sap. Every day when I go out to the driveway, I am reminded of how your company took advantage of me. When I took it in for the mileage check for the fuel debit card, I talked to the salesman about turning it in for another car. The dealer (Jenkins of Leesburg, Florida) has a Volkswagen lot next door. My daughter and I agreed to trade it in until we were told it was only worth $12,000. Wow, do I feel screwed? Will I ever buy another Hyundai? What do you think?

I wish there is a way for me to give zero stars for the unpleasant experience I am having with Hyundai. Within 9 months approximately from the purchase ofmy Hyundai Accent 2016, the car started issuing notifications on my dashboard, with some warning signals as the disconnection of the odometer causes the display to be stuck at zero mph while I am driving, the disconnection between the gas tank, the fuel signal reads wrong, which misleads me regarding the actual amount of gas car contains, etc.In the beginning phase of these issues like 2-3 times, I visited to Hyundai dealership where the technicians did their best to assess & understand the root cause of the problem and in order to fix it. Every time the technicians serviced the car and per their knowledge, they fixed the issue permanently and in few months the issue returned, and I had to re-visit the dealership. Past 3 years with this brand-new car purchase with the hope of living hassle-free life with my car turned into an exhausting nightmare. As of today, I visited dealership 10+ times specifically to fix this issue, the dealership technicians who themselves promised and were sure that the issue was fixed, were puzzled upon my return carrying the same issue.After being assessed multiple times on presenting the problem, the technicians concluded that my car has a manufacturing issue and there is not a permanent resolution for said. I would be happy if this conclusion was given in the beginning phase when I raised a ticket for this issue, it could have saved me 3 years of mental torture with this car that I am trying to fix. When I went for purchase Hyundai welcomed me like family and now when I am suffering from the malfunctioned car they sold, Hyundai takes no responsibility!!IF ANYBODY IS READING THIS REVIEW, PLEASE CHANGE YOUR MIND AND DO NOT BUY ANY HYUNDAI CAR. Even I can save one person making the same mistake I did, it will be a success.

Purchased a 2013 Hyundai Genesis Coupe in May 2013. It unfortunately came to my attention that despite what Hyundai labels as Americas Best Warranty, that this same warranty will not be honored for the repeat breakdown that also occurred in May 2014. The problem that is being referred to occurred for the first time this past May 2014. When the driver made a left turn on a side street, he heard a loud noise coming from under the car. Upon further inspection, the vehicle was not able to be driven and therefore a flat bed came and towed the vehicle to the closest Hyundai dealership, which was College Park. Once the car was able to be inspected it was determined that the rear differential case cover bolt broke off; (actually it completed sheared in half) which in turn caused damages to the passenger side axle, propeller shaft, shaft assy, and flange assy. After a few days of going between the dealership and the manufacturer it was determined that it would be covered under the warranty and they then arranged for a rental car and began to do the repairs. After a couple of weeks, the car was completed and it was driven without any further issues until the most recent incident, which occurred October 9. Once again, the driver was making a right hand turn coming out of his work-place parking lot. Again there was a loud noise and this time the car was left totally inoperable. Because of the mechanism of the defect the car had to again be placed on a flat bed and towed to the College Park Hyundai once again. Again there was communication between the dealership and the manufacturer, but this time it was determined that it was NOT going to be covered under the exact same warranty that covered it in May; definitely something that was hard to figure out; how a different opinion was made this time. If you compare the work order from both May and October, once again you will see that the rear differential case cover bolt broke off; (again, sheared in half). As you can imagine this then in turn caused damages to the passenger side axle, propeller shaft, shaft assy, and flange assy. The warranty is not going to be honored and base the defect on the operator error or something along the lines of the way the vehicle was being driven. I find it hard to determine how the exact same defect can be covered under the main warranty at one point and then 5 months later have the exact same problem occur and NOT be covered under warranty. In addition, if you look at the repair order from the May event, you will note along the side Limited Warranty; parts and labor warranted 12 months or 12,000 miles, whichever comes first. So this is yet another warranty that Hyundai is choosing not to honor. I find it very difficult that a company can come to two completely different conclusions on almost identical defects.When we called the consumer affairs division, unfortunately we were not met with the courteous of individuals. And I can’t even blame this on someone having a bad day as with every time that we have had to call the consumer affairs office to try and deal with this problem, we again were met with less than professionalism. After discussing this problem and going between many individuals, you have come to the conclusion that now you are willing to split the repairs 50/50; and we still have not been offered a rental car to use while all of this is figured out. With your latest decision is that after it does get fixed (under warranty or partly under warranty), what warranty (or will there be a warranty) is going to cover these repairs yet again. It is unfortunate that it has come to this. I am hoping that Hyundai would honor the warranty that claims to be the Americas Best Warranty and fix the vehicle. If Hyundai does not consider this under warranty, then what next?? How am I to know what Hyundai warranty they will honor and what warranty they won’t honor. It doesn’t seem fair or ethical that a business manufacturer can decide not to cover a warranty just by saying so. It is a shame that a letter such as this has to be written before Hyundai will consider a different conclusion and come to the realization that the bolt that was sheared in half yet again should and does consist of a defect covered by the warranty. Anyway, after all is said and done they refused to cover it under warranty and estimated repairs at over $6000 dollars. I will never buy a Hyundai ever again and have been telling everyone to run, dont walk as far away from a Hyundai purchase as possible. Whatever happen to the customer is always right. Thank God for Lemon Laws; we will let the courts figure it out.

Although a 6 speed manual, 2 door car might not be everyones cup of tea, I really like this 3.8 L/350 HP coupe. It runs very easily in traffic and has plenty of capability when given a clear road to play on. I have had no significant complaints in the 42,000 miles I have driven it and Hyundai have covered every little issue that I have had. Warranty and service are great but gas consumption isnt!

Hyundai has been the worst over the phone customer service. Ive been with this company since 2011 and can tell you the services have declined dramatically. Whomever makes the terms and conditions for this company has failed. Please dont purchase for Hyundai to assist with getting them out of business.

I have a beautiful Hyundai Tucson sitting in my driveway, towed there from the Dealership who advised my that my engine has failed and will cost $7000 to replace. The car is just a year and a half old. I missed a service therefore Hyundai will not assume any responsibility. I am disgusted that a car as new is this has an engine failure. It hasn’t run out of oil, no warning light came in (until the engine started rattling and I took it to the dealership the next day). Hyundai your customer service is as appalling as the engine in my car. I will be telling everyone to avoid Hyundai at all costs.

My husband leased a new 2011 Hyundai Sonata, and when we were on Route 16 in New Hampshire, the brakes completely failed! My husband, an ex-marine, slammed on the emergency brake which stopped the car just before we would have hit two cars. The problem turned out to be the computer chip. The car was in the shop in New Hampshire for one week. Prior to the brake problem, until the present time, we have been having ongoing problems with the trunk of the car opening over and over again by itself. We cant use the trunk lest we would be robbed.For the trunk problem, we have had the car in for service five or six times for a total of eight days. It has never been fixed. Now Hyundai has informed us that they are closing our case. This car is a lemon. We need to reach John Krafcik, CEO of Hyundai, for his help with this ongoing problem. Please, help us. We have leased Hyundai before, but this has been a really bad experience. Please, contact my husband at 908** or at **@verizon.net. Thank you.

We just purchased a 2022 Hyundai Santa Fe Calligraphy trim in Sep 21 because we loved that it had everything we were looking for in regards to safety, technology, and design. We paid $45k for it along with about $1,000 in fees and travel to pick it up. We were quite excited as this was our first brand new vehicle. 2 months into it, the transmission went bad and we brought it to Hyundai to find out whats going on as it was under warranty. Heres where things went further south.Hyundai cant get parts to fix their brand new cars...and on top of that, why would a transmission already be bad? It has sat on their lot since Nov 30th, 2021. Last week we just got an offer to buy back the vehicle for more than 4k less than what we just bought it for and drove it for two months. They stated that our state allows for depreciation in Missouri for lemon laws and they cant help us, it is what it is. During this time, cars have gone up because dealers are now charging a mark up fee, so although they can claim depreciation, we cant claim appreciation on the car. So to get the same exact car we just bought, we now will have to pay 4-8k more for equivalent. Its horrible. And just for a buyer beware situation, Hyundai will no longer replace your car with an equivalent one substitution for collateral equity. They stopped replacing them with like cars because theyre manufacturing so few that anything they make has to go to dealers to get top value for them.Point being for this review is that although Hyundai makes a great car much of the time, if you have any problems at all, there are concerns of finding parts for repairs, and if its unrepairable, plan on a huge deduction for a buyback. Good luck out there from a very unhappy customer who just lost 4-8k on a brand new vehicle, and now I have to go find a replacement on my own.

I built a 2017 Hyundai Tucson 2.0 SE AWD online and I got the quote $331.11 a month. Now, when I physically visited one of your Hyundai branches, I got a different monthly payment for the exact same vehicle. The monthly payment is $421.66 a month!!! I accepted winter package ($1600 value) to be added to the car original price. However, I dont think this will have a difference of almost a $90 a month for 24 months! How come this is happening? Why is that difference for? Can you explain.

Love my Santa Fe. Never had problems. My question is to the manufacturer. An idea for you guys. Make a 4 by 4 Santa Fe just like a Jeep Cherokee. Lifted a little higher like a Jeep Cherokee. It would be a great competition. What you think Hyundai?

I bought my i10 car from your dealer at Chandigarh KLG Hyundai in the year 2011 on 31.12.2011, vide my car no is **. I noticed that my seat rail bracket got rusted badly. Both driver and co driver when I noticed that this problem is not there in my 15 year old Maruti CAR.

Paint job on 2010 Elantra is terrible. Scratches on the least little things. Is there a recall on paint jobs for these cars?

On Oct 24th 2018 I activated my Blue Link via a dealer. I was given 3 months test of the system on my 2014 Equus. The next day I tried to use the system but it was not active. I called the service and told me 24 to 48 hours to get to my system. After the 48 hour mark the system still not activated. I called again on the 25th then the 26th still not activated. I was instructed to drive around to see of it would help, but nothing. When I called again on the 27th they apologized for the inconvenience but nothing they could do till a day or more passed. Upon calling on the 28th still not activated. Called again on the 29th and they apologized and gave me an extra month free to try the service. I was told it should be up any time. By end of day on the 29th still not working. On the 30th of Oct, I was told my service could not be started till the previous owner service was deactivated as I was told it was not fully deactivated in their name. They would need to deactivate my account and the original owners account before my service could work. After an hour on the line I was told they would call within 2 hours to let me know it was complete and my service turned on. I called after 3 hours and was told my account was cancelled and would need to be charged 279.00 to turn it on as I cancelled my trial. I was livid as I explained that the tech cancelled my service not me, and I wanted my service trial back because it was never turned on. Going back and forth they told me nothing could be done and we went around for an hour plus. No matter what I told them I would not get my service trial back. They directed me to call another number to complain, when calling the other number was told it was not a complaint line but another Blue Link center. I was lied to and cheated out of my service trial and fully pissed off they did this to me. Ive never been treated so badly by a company in my 50 years of life on this planet. Being lied to, is appalling by anyone. This company could care less about customer service. I was never disrespectful toward anyone on the phone, just in case you wondered. I was upset but not overly. I was so upset and confused by their actions. They never offered me a solution. Horrible in my eyes.

@Hyundai Consumer Alert: My new Kona (8K miles) left me stranded 300 miles away from home, but @Hyundai Consumer Affairs doesnt care! Gas light illuminated and car is fully depleted of gas within a few miles. Roadside assistance brings small amount of gas, but car wouldnt go more than 40 mph on the interstate after refueling. Dealer returns car with note that no problem existed. Rental reimbursement claim denied We still dont know what is wrong with our car. Poor customer service. Declined my rental reimbursement claim. No way to appeal a reimbursement decision -- Per our case manager, Robert -- theres no one higher in the company with whom I can speak to about our concern. Design flaw that negatively impacts driver safety.

I like Hyundai alright, but feel like its only a middle of the road car. Little things have broken such as door sensors and windshield wiper motor that were trouble to fix, but didnt break the bank.

2017 Hyundai Tucson started on fire...then exploded...twice. Totaled. No collision, no maintenance issues prior. Driving down the interstate the engine started revving, smoking and then flames. The entire front of my car is gone. No one was hurt, but I will never get in another Hyundai. Ever.

2006 Sonata Extended Warranty has catches. All in all was very happy with this car, a 4-cylinder GL model. After 7 years sold it to a friend, who is also happy with it. Did have an extended warranty, but to fix anything on the body, the parts would have to be ordered, and the car left at the dealer all week while a rental car was used (included in the warranty). But I did not want to do this for minor issues. There was one such issue with the passenger’s power window, which did not operate smoothly. The dealer sprayed something into the door but it didnt do much good. Finally on a snowy winter day the cable snapped that controls the mechanism, so the window would no longer stay up. Ended up ordering the part on eBay and fixed it myself in my garage.

I bought a new 2016 Tuscan a few days ago and finding welcome light in the handle doesnt work. Door courtesy lamp doesnt work and acceleration is bad. Ive contacted the dealer (Sisley Hyundai) and they have asked me to take the car to the dealership. So far I have taken it back to the dealership twice. They couldnt give any satisfactory answer, neither could solve the issues so far. They have asked to take it back again but I feel they are just killing time and cannot do anything. These seems like a factory defect as I find lot of customers are also complaining the same. Hyundai Canada needs to recall this car immediately. And I would rank this car as - do not buy.

My 2004 Hyundai Sonata broke timing belt twice and had major engine damage done because it is an interference engine. I called Hyundai connect and spoke to four different people about this problem and each one had a different story but they all agreed that they will not do anything to help. Manager said she did not know if it is a Hyundai problem that caused this but they will not take care or because its out of warranty nor would they help as a goodwill gesture to provide me with consumer loyalty. The people there are trained to say one thing and one thing only. They cant help nor will they change anything to try to help.

This Hyundai Tucson is our 2nd owned cuz theyre such great cars. We had the last one for 10+ yrs with no issues at all and we just wanted a new one. Plenty of cargo room and passenger space as well as comfortable.

I would like to state my utter disgust and anger at the horrible customer service I have received by Hyundai Consumer Affairs. The engine blew on my 2017 Hyundai Sonata over a week and a half ago. I had it towed to Bill Dube Hyundai in Wilmington, MA. I have been waiting ever since for someone, anyone, to give me answer as to when my car will be fixed.There has been absolutely no sense of urgency and zero care or consideration for me, the customer, who has been without a car for nearly 2 weeks. It is reprehensible that this much time has gone by and not a single person can even tell me WHEN I will get an answer. The case has even been escalated. But the person it was escalated to does not answer his phone and has a recording that he will call you back within 3-days. HOW IS THAT AN ESCALATION!!!!So now another week has gone by and Im without a car or answers. The person answering the 800 number at Consumer Affairs tells me hes going to send an alert message to Scott my case manager and if he doesnt get back to me today he should by Monday. This is the same response I got from the Bill Dube dealer last week. Well I waited until Monday, nobody called me and I still have no answers. When and if this ever comes to a conclusion I will certainly be sure to tell everyone I know and anyone who will listen to NEVER BUY A HYUNDAI. Hyundai does not back up their product or care about their customers. This is deplorable.

On 6 occasions now, my Genny with less than 60,000 km on it has just died when driving. The first times, it re-started after a few minutes. The last 2 times, the tach at zero, but engine still running but car wont move. It has been with Hyundai service twice now. First time $400+ to replace sensor; 2nd time cannot find any faults and gave it back to me without doing anything. I am going to end up dead! First and last time I buy a Hyundai. BTW, my car is beautiful looking! Just runs like **.

Bought a new 2021 Palisade to replace a 2020 Kia Soul that was a lemon, 3 transmissions after 12,000 miles. Palisade lasted 2 days, 180 miles before fuel system failed. Dealership cant get any parts from Hyundai. Hyundai is supposed to be buying the car back from us. The problem is, it is next to impossible to get any communication from Hyundai. I sent all the required documents on 2/18/2021. Was supposed to send offer immediately. Now March 1st and have heard absolutely nothing. I call and email everyday, just to see if they even received the paperwork I sent over. No one has any answers and the person handling my case never responds. Dealing with Kia was a much easier process with great communication. Yes their transmission was trash but customer service was exceptional.

If you like comfortable seats dont buy this car. Cheated out on one of the most important features, the seat. I have the rear camera, touch screen, Bluetooth, etc. but the seats? My 2009 was more comfortable. I will not buy another. Service let me know just now as I am there that Im not the first to complain about seats. I dont believe they will outlast my payments. I had a great experience at the dealer.

I really regret getting my car from Hyundai. Id be much more content spending more each month on a different car so that I didnt have to deal with Millennium Hyundai. The Service Department is rude. Im seven months pregnant with a toddler. I needed to know if there is a lender car available while my 2012 Sonata is looked at because Im not taking public transportation in the middle of the winter. I dont make car payments each month to take public transportation.The staff was rude when I called and when I asked to speak to the general manager, they claimed that he had just stepped out. I asked that he call me back before 5pm and to no surprise, he never called me back. The manager of the Service Department was not helpful, was impatient and condescending. When I finally did make an appointment, I got called into work that morning at the crack of dawn and couldnt drop the car off. Now, Im receiving emails and phone calls telling me to reschedule. But when I called, they dont answer any of my questions or offer any help. I cannot just drop the car off with a toddler, pregnant, take the bus and make it to work. Its not possible. I need Hyundai to work with me. I am now driving around in a car that stinks of fire and gasoline whenever I turn the heat or defrost on. Mind you, I have children in the car.Never again will I buy/lease from Hyundai and dont get me started on the tire pressure issue. Also, my husband went to the used car sales section of Millennium Hyundai. You would think they could get a name like first, middle, and last; especially since weve already done business with them! They keep calling and sending letters for (middle), (last), (first). Really? I cant wait for this lease to be up so that I can be done with this computer.For me, the consequence is that Im stuck with this car for the next 2.5 years. And for Hyundai, they lost a customer.

I almost spent $100k on a vehicle because of its marque. Well, I’m glad I didn’t! This Hyundai Genesis 5.0 has been very reliable. Quite stylish with a lot of power!

I leased a car from Kia back in March of 2012. In the state of RI we have to pay car taxes. So every month I would make my car payment and on occasion I would pay an extra $100 for taxes. I did this for several months assuming that they would apply it towards the car taxes. Come to find out that they do not do this unless you call them every month and specifically tell them to apply it towards the taxes. So they said they would apply it towards the monthly payments. Not the case. Every month I would still receive the original bill amount with no credit applied towards it. Also, I live in RI and for some reason they were sending my bill to my mothers house is the state of California, why? I do not know because the car was only in my name. Anyways when I called the company to ask them where my extra $100 was going every month they had no idea, as it was not being applied towards my monthly payments. No one could answer where my extra money was. I spoke to several people and no one had a clue. My boyfriend works for Kia and had to ask for the assistance of a Kia representative. He looked into my account where he was finally able to find my money. Apparently it was floating around somewhere. Ok so I thought everything was over until my mother received the bill for my 2014 car taxes after I had returned the car in March of 2015. She ended up paying it for me and we thought everything was done, until I got a phone call from a collection agency stating that I had not paid my car taxes for the year of 2014. My mother was very upset because she had paid it with a check so she had to go to her bank and meet with the manager to try and retrieve a copy of the check. It took a lot of time and headache to get this. I ended up calling the Hyundai leasing company and had asked them to send me a copy of my contract and a print out of every single payment that I had made over the 3 years. I received it and upon looking over it, it clearly listed 2 payments they received in the month of March of 2015 and next to it they wrote 2014 taxes. I send a copy of this paperwork to the collection agency. I have not heard anything back from them assuming that it was finally cleared up. This company has no idea how to manage their customers accounts. If they have done this to me imagine how many people they have told that they have not received their payments and people who dont know any better have probably paid again. This company is a fraud and they have turned me off to ever lease another car again. Also, I love the Kia car but this leasing company is giving them a bad reputation because people think they are affiliated when they are not the same company. This experience has been a true nightmare and waste of time.

Brought in my 2015 Hyundai Elantra for service, mechanic stated it needed an oil pump and an engine and it would take a month to fix. When I asked about a rental I was told that they had no cars. Tie my car up for a month and dont offer alternate transportation. Totally unacceptable. I will never purchase another hyundai ever again.

Due to rude and incompetent people that handle customer service I will never buy a Hyundai again. I like the product but dealing with the people at Hyundai Motor Finance USA is so unpleasant that I would rather buy any other car. The staff doesnt listen to a word you say, they just repeat their demands over and over until you get so frustrated you have to hang up and compose yourself. Ask for a supervisor then you wait on hold for a long period and then just get the same treatment from the supervisors. Whatever happen to customer service? These people are horrible to deal with. If you want a Hyundai DO NOT USE HMFUSA unless you want to deal with condescending, obnoxious, rude and ignorant people!

Hi, I bought a used 2005 Elantra with 28 thousand miles on it in 2008. About a year later (approx. 38K mileage), the airbag light came on when a passenger was in the front seat. The dealer said it was a recall item and gave me a rental while the seat was sent off to Ca for repairs. Within a year, the airbag light was coming on again intermittently when a passenger was sitting in the front seat (mid 40K mileage). The dealer said their was nothing they could do about it without seeing the light on. So every now & then when the light was on I was sidetracked to the dealership, but the light would go out before reaching them. Finally, last year the light stayed on long enough for the dealer to see it on. Thats when I was told the light did not need to be on to report the problem, but now the warranty had expired and I would have to pay for the repair! I reminded them about telling me the light had to be on and they played dumb like they never said it. Well, after a complaint to the manager they agreed to fix it for free as a goodwill gesture. Here we are about a year later (57K miles) and the airbag light stays on most of the time now.I called Hyundai USA to see what should be done as I have lost faith in the dealership. I am afraid they will simply unplug the airbag and I would never know! Hyundai USA in Ca. said I need to take it to the dealer and pay for a car inspection before they could look into the case. What can I do about this safety issue? Do I have a legitimate case for legal action against Hyundai USA or the dealership? PS: all I want is to know that the front passenger airbag will work in the event of an accident.

Elantra 2015 - Starting at 3000km uncontrollably bouncing at highway speeds, trying to drive me into the ditch. Dealer in Belleville, Ontario, Canada said never heard of the issue. Google proved him wrong and when I took the printed proof was told it the USA assembled cars with the problem. I persisted and got new balance, then new heavier rears shocks, more balance and new specialized balance and at 12,000km a mechanic finally determined it was a problem with the Continental brand tires on the Hyundai (I was one of thousands who had already complained). Finally got new set of Continentals to replace original. Perhaps the service department cant balance tires but the problem still remains (although a bit milder). No resolution yet!!!

Worst vehicle ever!!! The engine seized at 90,000 miles without warning. Now at 92,000 miles the steering column is shot. My mechanic found that the steering coupling among other components were basically shredded. He replaced the column and brought it to Hyundai of Metairie to have the electronic steering reprogrammed. The Hyundai service dept. will not do it. They want to replace the column again. They say the car isnt drivable. It was driven to them.

I am leasing a 2011 Hyundai Sonata. My lease is coming up in 4 months... Ive never had an issue with my car and its the second vehicle that I lease from Hyundai. I am writing this because I am not very impressed with the service that I am receiving from the company. Let me start by telling you what happened. A few days ago I was driving down the hwy and my car just stalled. All the lights went on on the dash and the RPMs went to zero. I was lucky that it wasnt a busy hwy and was able to coast and pull over safely along the side of the snowplowed road. I got my car towed to the dealership and they are trying to say that it might be my fault and that I will be responsible for the cost! Its been there 3 days already and They have not told me whats going on. I am without a vehicle and am stressed out waiting to see how much it will cost me for repairs. I do not believe that I should pay for this because I had no warning light come on to tell me that the oil was low or if I had an engine problem. I believe that it is a mechanical problem because there certainly is an alert that appears when the car is low on windshield washer fluid and the same should be for the oil level!! I just want Hyundai to come clean and take responsibility for the engine malfunction!! And to have better customer service by keeping their customers informed!!I will let you all know the outcome.

2012 Hyundai Elantra does not get 40 mpg: I purchased the car brand new, and now, I have 12, 000 miles on the car. I drive 38 miles each way to work everyday. I drive mostly highway miles and always set the cruise at the highway speed limit. The car promises 40 mpg highway. I have never gotten more than 36 mpg. When I contacted the dealership, they said that it will get 40 mpg after I have been driving about 1,000 miles on the car. I am now at 12,000 miles, and it does not get 40mpg. This was the only reason I chose this car, and now, I am stuck with this loan for 5 years and I am very unhappy about this issue and the lack of response from Hyundai.

My experience with Hyundai is once again worst than the last. It is my 3rd disappointment with them and last, I just came out of a 3 year lease and decided I wanted to buy the car and instead of showing me my options through Hyundai Finance which I was leasing with they convinced me with lies about how being I didnt use the car much, I would have to pay more and convinced me to go with Chase auto loan, after a few days I called Hyundai Finance and the person on the phone told me, I should have bought through them which would have been close to 8k less, through Hyundai finance it would have ranged around 9k plus maybe 3k in taxes and instead now I will end up paying close to 18k.It is my 3rd and final deal with them, no one there is honest and they are out just to rob you, I should have gone with my gut and listened to my cousin and end my lease and bought through Carvana, I wish I knew the info I got from the person on the phone earlier but I thought I was dealing with honest people, anyways God bless them and everyone reading this and make sure you always ask all the right questions and if you have to take time or reschedule to review things before you commit to it or sign documents, do so, so you dont get trapped and tricked like I did.

I bought an Elantra car for Hyundai Des Moines dealer, actually I bought a lemon. I bought this car because its fuel efficiency as they advertise it is 28-38 mile, but in the first day I found that its mpg is 24 and it stated drop by time and after one week it become 17.5. That is unbelievable. It is like a big SUV. I contact the company and they requested to put it in service. This is not acceptable. A new car go to service in the first two weeks. The government must protect the customer from the liar car companies and we must be able to return the car if it is not as they said. Another serious issue was its tire - it has no traction on snow. I get stuck on snow 4 times. I need to change the tires and this is unacceptable too. Could anyone guide me how to return this car?