In September 2011, I purchased a 4 ton truck from Hyundai East Rand. I was told that the truck was 4 tons and therefore it could carry a load up to 4 tons. Upon receiving the registration documents I realized that the truck was registered as a 3 ton truck. When I inquired about this, I was told by the sales person, Allan, that this was a fault by Korea. Apart from them selling me the truck under false pretenses, the front cabin of the truck is not straight, the radio keeps skipping channels and switches on even when the trucks ignition is switched off. The truck is sluggish and doesnt feel like a new truck. The engine is rattling, the interior is coming loose and the faults just continue. I have laid a complaint with customer service, but the guy, Sibusisu, just passes the buck and sends me from pillar to post. The dealer principal, Gavin, is not interested in talking to me to sort the problem out. They have taken the truck in for 7 days to identify the problems and they havent given me a replacement truck nor have they compensated me for the loss of income. It is no fault of mine that they sold me a truck that is not up to standard. I need compensation and a 4-ton truck! !

2011 Sonata - I complained about the trunk opening for no reason. Nothing was ever done. I was told to not put the two keys together in my pocket or leave them together at any time. Most of the time I was looked at like I had two heads. I told the manager to look on the computer and see how many people were complaining about the same problem. Then I was told to bring in the car for them to look it over. I had the same problem with the 2009 Sonata, and after a bring-in service, I was told the problem was fixed. It continued! The problem is my wife who is handicapped loves this car. She doesnt feel comfortable in many cars because of the legroom. I am disgusted and I am looking to get rid of this car. Any suggestions?

I bought a Hyundai i20 in March 2010. Its total running is about 40,000 km, and I have been facing lots of problem with it. At 21,000 km, I was facing engine problems. Now at 40,000 km, it’s repeated again. The company is making excuses that this will not be covered under warranty. Please guide me where I should go to resolve this problem.

Their recall work failed so I told them to fix it right. They replied they did it once and thats it! Told me I also needed brakes on all four wheels but I had them done 2 months ago. Liars and thieves. The judge will have a field day with them!

I bought a 2011 Hyundai Sonata last year in April 2015. I bought it used with about 89k miles on it. Up until Sep. 25th 2016, the car has been working perfectly. But about a week before that date, I noticed how badly the car was burning up oil. I was putting a quart in it every week because it would read low. On the 24th, I was driving with my 1 year old in the car and all the sudden the car started making a clanking noise. Thank God I made it home that night because I wasnt sure if I would without the car breaking down. When I got home, I turned the car off and turned it back on and it just sounded terrible. Sounded as if the whole engine was falling apart. The next day, I knew I wasnt going to be able to drive it.I called Columbia Hyundai in Cincinnati and I took it there to the shop on the 28th. They discovered that my car was part of the motor recall for that model car and that my car needed a new engine. It is now Nov. 9th 2016 and my car still has not been fixed. Its been in the shop for 6 weeks now. They still have a car in their shop from July that hasnt gotten a motor. I just got off the phone with them and they said it will maybe be the 1st week of December when they start getting motors. Shouldnt they have started mass producing these motors knowing there was a recall on the engine for thousands of cars? Makes no sense to me. Thankfully, Hyundai is 100% paying for the new motor and the rental car I am using. However, I am still making a payment every month on a car I do not have and I have asked Hyundai to reimburse me for this and they refuse to do so. Not very satisfied with Hyundai right now.

I made multiple payments in May 2013 to catch my payments up since I was unsuccessful in trading my Genesis due to the high negative equity. I began calling CS in May to ensure they didnt apply my payments to principal and was told for going on 2.5 months that it will be corrected. Now Im getting phone calls, late fees and everything else that has nothing to do with fixing the issue. Ive requested the payment application since May through several representatives and supervisors and have yet to receive it. I refuse to allow them to apply money to principal for their vehicle Hyundai they appraise very low. The vehicle is nice, overpriced but efficient, but the service is the worst Ive ever dealt with and if I find a way to trade the car and not give them another dollar; its my goal before my lease is up.

If you plan to lease a Hyundai, read the contract!!! I wanted to pay off the vehicle early, to purchase something other than a Hyundai and was told by the leasing company it would be an additional $400.00 to return the car in early, or on time. You would think, being that my husband works for the dealership, he would have been told this... so angry!!!

My experience with Hyundai is the worst experience with a car company I’ve ever had and I’ve been leasing different cars for 25 years. I drove my 2021 Kona (top of the line) for 3032 miles before the entire transmission failed. I guess any car company can have a lemon in the batch so the fact that this car sucked isn’t what’s horrible about this story. It’s how Hyundai & Hyundai finance is treating me during the process of trying to return the car and get compensation back that’s hideous. They threatened my credit for a car I hadn’t had in months and made me continue to pay for it for months. They made me collect & turn in all the paperwork needed to get my case settled myself instead of helping and accessing their own records (copy of lease, payment records, etc.). Their entire computer/ website interface for customers fails every month and you have to call to get your profile erased so you can build another one… Only it remembers the email you used so every month you have to come up with a new email & hope this month their system for payment & account details doesn’t fail. They are offering me almost NOTHING back ($2300) even though I paid 1500 down & payments from September 2020-March 2021 at $367/month. They don’t even understand their own processes and told me that a significant amount of the money I am owed back for the car needed to be applied for at the dealership due to “separate contracts for alarm system, clear shield, & other aspects of the car’s system... But the dealership says that’s completely wrong. Oh ya, and every 30 days the paperwork I turned in expires & takes hours of effort on my part to resubmit. Do yourself a favor and RUN from Hyundai!

We needed roadside assistance since our car stop. The person sent was in a regular car and not under any towing service company. Very unprofessional. The person who gave us a jump start did it backward three times causing our car to set off an alarm and causing a surge charge to our car. Blew a fuse and the IMP box was fried. Now no one wants to take responsibility for the wrongdoing and $520.00 later and to top it off Im a suspect in this whole ordeal since the car was towed Sunday 2:33 am to our home and not towed to the dealer until Monday morning. So much for trust in services you pay for.Im canceling my service with them and make sure that I let people know how poorly I was treated and even accused of tampering with my own car. Really WTH, why would I try to fix something I have no idea how it works especially when the moron who charges my car wrong three times told us it was the alternator that was bad? My trust in Humans right now is not very a good one. Ill trust my dog better.

I purchased a 2013 Hyundai Elantra GT new, and have driven it for four years, putting about 70K miles on it. Based on my multiple bad experiences with this car, I will never again purchase another Hyundai vehicle. First - as is well known, the true MPG is nowhere near the marketing claims made by Hyundai (and there is an unresolved class action lawsuit underway to address that). Then I had a problem where the rear quarter-panel window trim fell off - fortunately I found a TSB published on the internet about that, so Hyundai fixed it under warranty. If I hadnt researched the problem and printed out the TSB, the dealer would have charged me $$$ for the repair.Then most recently I had a problem where the clutch started chattering/slipping. My mechanic discovered that the transmission input shaft seal was defective/leaking. Even though this is covered by the Hyundai 10 year/100K warranty - Hyundai refused to honor the warranty and pay for the repair. I cant wait to trade in this car, and kiss Hyundai goodbye forever. If you are considering buying a Hyundai vehicle, I would recommend purchasing instead a vehicle with higher quality/reliability and from a manufacturer who stands behind their product and their warranty commitments (think Honda, Toyota, Mazda). And definitely dont count on the Hyundai 10 year/100K warranty actually providing you any protection from product defects.

My 2017 Hyundai Tuscon I originally leased but ended up buying it when my lease was up. It was about a month later in December the engine/transmission went. I took it in the service department. Took 3 days to look at it but determined metal shavings were all over the motor and it needed to be replaced. Thankfully still under warranty. I then asked for a loaner and a manager in the service department told me they dont do that. I ended up going to Enterprise for a rental IN DECEMBER. I called every week for six weeks asking for an update and I was told they were waiting on a part. I then asked to speak to a manager as I was out money for renting a car for six weeks and another manager in the department said, Yes we have one. come pick it up. I get there and I was told they didnt have any more cars to loan out. Obviously I threw a fit as I turned in my other lease.By now it is MARCH and they still have not communicated when my car would be ready I quit calling weekly and went straight to Hyundai Corporate where they opened up a case and gave me a case manager. He was not that helpful at all. It didnt speed up the process of me getting my car back. I finally got my car back March 30th and my paperwork to turn in for reimbursement and I was told a week or so later the paperwork that the dealership gave me was not enough to warrant a reimbursement. I resent the paperwork 3x and emailed and called since they will not return my emails or calls. I would NEVER deal or buy from Hyundai again. There are too many other nicer cars and I am sure easier people to deal with than Hyundai. I will now go a step further and file civil action against them. The car was under warranty. I should be able to get my money back and they should have communicated better!!!!

I just leased a new Sonata. And after the deal was final and I took possession of the car. 6 days later, I was contacted by Hyundai finance (Kevin) at the dealership. I was told I needed to come back in because they made a mistake with the bank rate and the residual was too low. I was told my payment was going to go down 5 dollars and the residual was going to go up 2700. I was also told once I got to the dealer that I was entitled to a Platinum Bram Auto Protection plan for the length of my lease. When I asked why I was getting this I was told for the inconvenience and its just how the new numbers work out. After signing the NEW contract, I was called yet again 5 days later to come back to the dealer, that there was a mistake made again, and they did not take into consideration the 21M miles that I originally needed and had in the deal. When I went back the finance guy and the GM had me in the finance room and I was told they need to either raise my payment, or take away the miles and the protection plan. I said I already have a signed contract, plates, keys... Etc. for 2 weeks.He told me if I did not sign, I would not get a payment book and it would be like I have a stolen vehicle.I left the dealership in complete despair. I have never been strong armed and treated like this. I told him, he was threatening me and that I have a legal contract. He said, Go see your lawyer, that contract is void. He wants me to sign a different deal than the one I have and give back everything that they have in my contract. PLEASE LET ME KNOW WHAT I NEED TO DO TO KEEP THE CONTRACT THAT I WAS GIVEN AS WRITTEN, AND THE CAR.

Worst experience of my life. I bought a 2017 Veloster, drove it off the lot with 6 miles. Within a year I’ve had my power steering column replaced, the motor for my sunroof and my MOTOR BLEW AT 28K MILES! If you have any work done to your car, expect not to hear anything for 3 weeks and them keeping your car for 2 months! The techs there take everything as a joke, and laugh about how many problems you have with their cars. One of the techs even stated if we told you how bad they are, how would we sell them? I took my car there the month before complaining that it was driving weird, they never even test drove it and stated everything was perfect yet a month later I was left stranded on the road, yet again. Please whatever you do, stay far away from the Tampa Location and Hyundai ALL TOGETHER!!! Worse choice I ever made, I regret buying that car!!!

Began discussions with Hyundai over GPS map upgrade - for my model, $300. For other models $99. During email discussions GPS failed and warranty expired. Didnt buy car from Towne Hyundai, so they and regional support dont want to cover replacement under Goodwill consideration because they didnt make any money off of me. Hyundai Equus says in writing theyll replace it free. Dealer says NO, theyre only authorized to pull it out and ship it somewhere for repair, could take 2 weeks, could take a month with no map, no radio, no electronics as its all tied together. Never received any honest communications between Hyundai customer support, Towne Hyundai in Denville NJ, Hyundai regional rep and myself. Always the run-around, always delays or no responses and lies.

I am so pleased with the Hyundai Kona. It is a small SUV and I love that it fits in small spaces. The gas mileage is incredible. The same as my Honda Civic. I love putting the Kona in Sport Mode. It has a lot of get up and go!! Every where I go, I am asked about it and told that it is a good looking vehicle. I purchased a 2018 Turbo Feb 2019 and the car only had 4 miles on it. I am almost at 1 year of being a Kona owner and I would not have changed a thing.

Genesis is a separate something in the Hyundai universe. When it comes to finance or services, its Hyundai. The car itself is a gem. Nothing to say about performance, comfort, and all. For the service portion of it, its a complete disaster. Worse is when ethical issues reveal themselves. Believe it or not, parts from my engine were stolen during a 5,000 miles revision in a dealers service shop, false diagnosis of broken parts with a $3,000+ estimate on something verified absolutely functional, like new, not broken at all. Verified by a Genesis engineer after a long fight with management so upsetting this was. And finally the finance department reporting a late payment to the credit bureau when it was clear the payment cleared and all was fine. This is by the way the unresolved issue. They would not budge and remove their rating so obsessed they are to find you, the customer, wrong. Over three managers at the credit customer service department saw the evidence, accepted to make the change, and this was never done. The above shows a scary behavior. Two different dealers (stolen part was my first Genesis and the rest by another dealer where I leased the second G80). Am a customer service professional and very affected by this type of story when I read or hear it from someone. When going through it by myself it is of course more painful. I demanded they take the car back and close the leasing contract at no cost for me. They refused saying it is not a Lemon law violation. Instead as they recognized with their engineer that nothing justified any repair and that it was a scam and offered 3 months break on the leasing payments. Not one word of apology. I responded that it was not about the Lemon law or any default in the car but the simple fact that I cannot trust them moving forward and want to walk away from the relationship. They could not understand that.

I bought a car from Hyundai in 2018 Of September. I have had this car for not even 7 months. Bought it with 7k miles on it and I’ve never missed a payment and was always a valued customer with my parents always owning one too. So when I bought the vehicle it had no recalls on it, one day I saw something online about recalls so I ran my vin to see if my car was part of the recall and it was and the recall was for the ECM, so I taken my car to Hyundai in Manassas, Virginia and got the recalled fixed. They told me all is good and my car is ready to go.Two weeks later my car goes into limp mode and won’t go over 20 miles a hour, I called the dealership nearest to me and asked them to take my car in and the one I called was Hyundai in Woodbridge, Virginia. They said they would not take me because my car was not purchased there, even though this fell under a warranty recall, so I called Fairfax Hyundai Virginia and they said that I could bring it in. Well I waited 4 hours for a tow truck and it finally got there and we headed to the dealership. I get there and waited 2 more hours for someone to run a test on my car to see what was wrong with it and it came back as I needed a new engine. Being told I need a new engine I was put in a rental car for about 3 months and I waited and waited and called at least once a week for an update. Felt like I couldnt get anything out of them besides, It’s still on back order.Well finally I get a call from the dealership saying I did not need a new engine, and all it was is a wiring harness. So I waited 3 months thinking I was getting a new engine and all I got was a new harness. Well finally I picked up my car that day they called. Returned the rental and I was heading home down I-95 in Virginia going 70 down the interstate my car completely shuts down on me and wouldnt turn back on. So I was able to safely pull over with my niece in the car with me, I got to the side of the road and called them again to explain what happen. Well they asked if I could bring it back in so I did. My car then stalled out and went into limp mode 8 more times on my way 45 minutes back to the dealership.I drop the car off and the dealership ran it over the weekend and I get a call back on a Monday and they tell me they couldnt find the problem and nothing was wrong with the car. I get back in my car look at the mileage and it was exactly the same from when I brought it in, knowing that I am now mad. My wife and I with a baby in the car refuses to drive the car and I’ve had it parked at our house. After contacting Hyundai America and speaking with someone named Anthony I asked nicely for them to take this death trap away from me and he said that he would do a case for me and he would keep me updated. Well that was 2 weeks ago today, I still havent heard from him and I’ve called multiple times a day for a long time and it goes straight to voicemail. I’ve left countless voicemails and still no response. I personally would never recommend Hyundai to even my worst enemy after the experience I have had with you all and I will never own another in my life.

So I bought out my lease for a 2017 Hyundai Elantra Value Edition. I have reported numerous times to Hyundai’s customer care team and the Hyundai case management team, about the engine problems I have been having such as oil consumption and the intermittent stalling on roadways. The intermittent stall has almost gotten me into an accident numerous times and I almost got killed at an intersection from it stalling. I have brought my vehicle in into dealerships for inspection and servicing. Hyundai USA does nothing about it and simply brushed me off. Currently I have been out of a vehicle for over a week now since the check engine light came on and I am having problems with the ECM. My vehicle is at 104000 miles and the problems started at 70k miles. I have been in and out of mechanic shops to get it fix and it still has problems. I have requested to Hyundai underpins times that it needs a new engine and they just ignore my complaints and requests. If you are looking into purchasing a car I would never look at a Hyundai for the safety of yourself and your family. Please look elsewhere. I’m still making payments on a non working piece of junk. Please don’t be a victim. Look elsewhere.

My daughter bought a 2013 Hyundai Azera with 33K miles on it. It just came out of warranty and within less than 2000 miles over warranty limit, her car needs a timing chain. She has diligently kept this vehicle well maintained, has all the service records to prove so. Hyundai knows and is fully well aware that there are issues with both the Azeras and the Sonatas regarding the timing chain, yet they refuse to repair this issue or even offer to cover a portion. Will not ever purchase another Hyundai vehicle again and I was just about to get one for myself, nope not happening now!

Will try to nickel and dime you upon trade in. Very rude customer service reps especially Michelle will try to talk down to you and not divulge related information for a lease. Myself family and friends will never purchase and or lease a Hyundai in future.

I purchased a used 2007 Hyundai Sonata in June of this year. Two weeks after I got it the engine blew. A rod went out the bottom of the engine, through the oil pan, and onto the freeway. This was a known problem and a major recall for the newer models. Since my car wasn’t included in the recall, even though it’s the same exact problem that has caused a major recall, Hyundai won’t do anything about it. So, let me understand this Hyundai... Because of your engineering incompetence and poor customer service I am now responsible for finding $4000 to replace the engine? If it wasn’t a known flaw I’d be happy to say I had some bad luck and that it was just too bad. But this makes me so upset to be treated like I did something wrong by expecting something to be done about their faulty product. I’m not asking for a brand new car, I just want my car fixed and even a used engine would be fine! I’m not asking for too much I don’t think. I have contacted Hyundai and their response was that it’s out of warranty so tough luck. Yeah, thanks Hyundai, never again!!

I am writing to bring to you attention a serious dissociation between the Hyundai customer value mantra. Starting my family and myself have been very loyal customers to Hyundai brand, group and dealerships in North America and abroad. That is why it pain me that my trust in the words of your dealers at the Miami Gardens Lehman Hyundai was abused during my September 14, 2014 purchase of a Hyundai Genesis Coupe 2013. I expressed one of the major problems during the test drive. I asked clearly about the water droplets from the back window and was told it was condensation, which I now know to be a prevalent defect in the Hyundai Genesis Coupe architecture after being told there was no leak found on September 20, after take a picture and sending to the dealer that sold me the car. Part of the deal included tinted windows which took three days and continued broken schedules. When asked about the light scratched I was told it would be taken care of which took a week of my car being left in the auto body parking lot having to be completely repainted.On the Friday when picking up the car the key were nowhere to be found where I had to use the spare. I recently went back to the dealership to speak directly with Paul, the dealer that sold me the car, and was told he was terminated from the dealership based on conduct. I am at a breaking point, I have let so many negative aspects to the sale pass because I loved the car, but the more I think of the time and pure disrespect it leaves a bad taste. I would like a processed investigation into my sale to be implemented and will be waiting for a conclusive resolution.

I was driving my 2007 Hyundai Entourage on my way to work when suddenly my driver side airbag deployed. I was not able to see for few seconds which caused me to hit a tree on the passenger side. Note: The front passenger side got the major damage, however its airbag didnt deployed on impact against that tree. My driver side has no damage at all. Luckily it was only me driving and none of my children were with me that day. Luckily the accident happened in my subdivision which is only around 15 mph drive. Had this happened in the highway, it could have caused more damage and probably fatality. 2 questions here: Why would my driver side airbag deploy all of a sudden at a low speed, driving straight on a smooth/dry road in a subdivision? And why didnt the passenger side airbag deploy on impact with that tree? Had one of my children been with me sitting in the front passenger seat, he or she could have gotten seriously hurt - the airbag wouldnt have been there to protect them from serious injuries. We love our minivan and never have any major problems with it since we bought it. It only has around 150,000 miles. This is a MAJOR SAFETY concern that the company Hyundai should address.

This Hyundai car is just the right size, the amount of gas it burns is great, it gives a comfortable ride. There is plenty of room for passengers, the trunk is very large and great room for suit cases and groceries. Having front wheel drive and it handles well in the snow. Also, it has air conditioning, cruise control, CD player with an AM/FM radio, a five speed automatic, rear window defroster and keyless lock. Another feature is that the rear seats fold down allowing you to place big objects in the back, if the trunk is not big enough. The car also has driver and passenger side air bags. Though it did not have a spare tire it did have a tire inflator that can plug into an accessory socket. But I wish the car had a bigger engine because it lacks power and a rear camera would make it more easy to back up, it should also come with Bluetooth to make pairing with smart phones and MP3 players.

At 50000 mi., paint has started to peel along with rust coming through. 52000 mi., have had to have radio replaced twice. 55000 mi., both front drive axles have failed. These cars are a piece of junk. Glad I bought extended warranty. Will never buy a Hyundai again.

Car is only 5 years old, and the backup camera doesn`t work anymore.

I was on my way to work this morning and a tractor trailer nearly slammed me from behind. Later, I was flagged by a woman, who nearly ran into the back of me, and told that I had no break lights. Now I knew why the tractor trailer nearly ran me over in the morning. I went home and checked everything; bulbs, fuses, connections, and pedal. No brakes. So, I looked online for possible reasons for this and found that Hyundai had a major recall for this thing called the break relay switch. So, I looked for something that would show me where it is, how to change it, and possible other reasons for the problem. Nothing. Next, and finally, I called Hyundai and asked if there has been a problem. I was told that there is nothing that they can do and that I should go to the dealer for a check. The woman on the phone told me there are no recalls on my 2011 Hyundai Accent. I asked her if it turned out to be this switch issue that has resulted in the massive recalls for other model years, would they reimburse me or approve me to repair this and she stated that Hyundai would not. I told the lady that this is my 4th Hyundai and I have had few issues. However, losing both brake lights at the same time for no apparent reason is suspect. I am very displeased that, in spite of the million recalls for a seemingly identical problem, they would not reimburse me or approve repairs to it if it is indeed the problem. It is a shame that a loyal customer of a product and who has spent almost $100K with a company, is not honored for the loyalty given. It will be a shame for Hyundai if, for the price of a $10 part and service charge, they lose a customer. So, Hyundai, if you read this, tomorrow I am going to follow your advise and drive my car to the dealer. If they tell me it is the brake relay switch, I will trade my car in and never purchase another vehicle from your company if you or dealer do not do the right thing for a part that seems to be responsible!

I brought my 2008 Veracruz to the dealer to have 90.0K maintenance. I complained that auto accelerated in between 3rd and 4th gears. The dealer stated that diagnostics reported no issues. Two months later, the car accelerated out of control while driving on a highway. I was able steer car onto a shoulder, while placing the car in neutral, yet the engine was revving out of control. The tachometer showed RPM was at 5! I turned off engine and waited for a few minutes and the car started without a problem.I brought it to transmission specialist who conducted a diagnostics check. They stated the problem was electrical within the gas pedal and throttle. The next day, I returned the car to the dealer. However, the car seized and had to get towed to the dealership. The dealership is not sure what the problem was. I am getting the runaround from the dealer! I will take the next steps upon hearing back from the dealership!

Respected Sir. I am one of your customer Sandeep **. I am working with **. As in service class I had dream of buying Hyundai I10. On 1st Dec 2010, finally I manage to purchase I10. On 3rd Sept, I met with an accident and there was some problem in my car. So, I went to one of your authorized center in Chandigarh (Carizma Hyundai) on 4th Sept. as per them loss was around Rs70,000. As there was breakage of head and they committed me itll be rectified with in 15days. They had provided me with Job Card no: **, Car No: **. It took two months to arrange head. After 2 months, they called me and confirmed we have to put crunch shaft which will cost 30000. So total amount comes to be 100000.

Bought a new 2021 Palisade to replace a 2020 Kia Soul that was a lemon, 3 transmissions after 12,000 miles. Palisade lasted 2 days, 180 miles before fuel system failed. Dealership cant get any parts from Hyundai. Hyundai is supposed to be buying the car back from us. The problem is, it is next to impossible to get any communication from Hyundai. I sent all the required documents on 2/18/2021. Was supposed to send offer immediately. Now March 1st and have heard absolutely nothing. I call and email everyday, just to see if they even received the paperwork I sent over. No one has any answers and the person handling my case never responds. Dealing with Kia was a much easier process with great communication. Yes their transmission was trash but customer service was exceptional.

I bought a Hyundai i10 on 31 Dec 10 and the air conditioning unit is not working properly ever since. I complained several times but it has not been rectified until now so I am very unsatisfied with i10.

I have paid Hyundai by monthly electronic transfer for years. I do not like to commit to automatic for all the obvious reasons. Because Hyundai has been using Western Union (Hyundai is the only company I pay electronically that has chosen to use Western Union) they now want to pass on to the consumer $3.95 on each occasion to offset what they are paying Western Union. I may send in a check, costing me 50 cents, and they feel that can process that check without a $3.95 fee. In the future I will research credit practices prior to another car purchase OR in the final deal I will look to extract 48 x 3.95 - almost $200 out of the final number.

2013 Hyundai Tucson Engine Failure @ 125,000 miles - Lower end rod bearing failure with no warning, no check engine light and all service has been done as required. Im getting a new engine for $7000 plus, I cant buy a new car for that price, includes labor which is nearly 1/3 of the cost. Im questioning any further purchases of a Hyundai product. This has happened in several other Hyundai vehicles but no class action as yet.

I have a 2013 Sonata and I have to say the service has been terrible. The service staff is always rude and they do not honor warranty or recalls (always blaming the customer). I had the pleasure of witnessing the service provided to a friend by Volkswagen and was floored at the concern, the detail, and the prompt repair.

The car is extremely quiet in the cabin because the gas engine turns off when approaching stops. All waiting at lights is done with practically no sound except the climate control system. After approximately 3000 miles, I began hearing a knocking, clunking sound during braking. It became worse and worse until you could count 5 to 8 knocks as you approached stops.During the 5,000 mile service, I reported this and the Hybrid Technician rode with me in the car and easily heard the noise. He correctly stated, the sound seems to be coming from the firewall behind the steering wheel. There was an identical 2016 Sonata Hybrid on the lot. Same options only a different color. We could not this car to make the noise.An appointment was scheduled to look at this. The brakes were bled and the technician admitted the problem was better but not resolved. Indeed, the sound was better for about 200 miles then the issue returned as before. Only worse. Another appointment was scheduled. This time the brake fluid was removed, something was filtered??? And fluid replaced and bled. This totally removed the issue for another 200 to 300 miles and then the noise slowly returned. Another appointment was scheduled. This time I was told to leave the car and loaner would be given to me. Instead, when I arrived, I was told I would only have to wait 30 min and then take the car. I was told the brakes had been adjusted and the car was safe. No change or resolution at all.I called Hyundai USA only to get an attitude from ** about why I would complain about such a small matter. The brakes were safe and I should expect a car with 10,000 miles to perform like the Silver Sonata Hybrid on the lot with less than 50 miles. Im not making this up. I asked ** to connect me to her boss. She refused saying, Id have to talk to her. I said I wanted to speak to her boss. She replied, He was in a meeting. I asked her to leave him a message and call me back. That was weeks ago. NO CALL BACK. At this point, I began pulling out the Lemon Law booklet and left a few pissed off messages to the service manager in Sport Durst Hyundai in Durham. This prompted a return call stating that in the previous visit nothing had been done to the car but a regional parts and service manager was in town and wanted to ride in the car.So I went back for a 4th time. Four of us climbed into the car. ** The technician, ** (Hyundais regional manager), ** (Sport Durst service manager), and I drove. It was not difficult to create the sound by feathering the brake pedal. The real noise, however, happens when the car is in start and stop driving. When its hot. They had a remote part microphone, when was turned on indicating the noise was coming from the Hydraulic Brake Actuator.Okay. The part makes this noise. For the first 3,000 miles I never heard the noise and you still cant hear it in the new Silver Sonata Hybrid which was on the lot. My response was, I dont care what kind of noise a part makes in the engine compartment, I dont want to hear this in the cabin every time I put on the brakes. The regional service manager then stated that for CUSTOMER SATISFACTION the part would be replaced. The part could have been replaced 6 weeks earlier when I brought it in, but Hyundai in California refused to authorize this replacement.Ive never owned a car even from the 70s and 80s that made such a noise when applying the brakes. This condition is beyond unacceptable. So today, I get the new part. Im almost certain that within the next 3000 to 4000 miles the noise will return as before. Im also confident that hundreds of 2016 Hyundai Sonata Hybrid owners in the next 6 months are going to be bringing in their cars with brake noise complaints. It will be interesting to see how long it takes for them to remove and replace this actuators.

Hyundai bluelink causes my 2015 Genesis Sedan to randomly start and unlock itself. I spent months trying to resolve this issue with Hyundai and they offered no help. They randomly called after not receiving any contact and said the issue was fixed. Didnt offer any help and kept asking me to pay more money to extend services I didnt need.

I have had this car for 14 days. When I bought it the salesman could not get the nav to show anything but one major interstate. I trusted (HUGE MISTAKE) that the dealership would make it right. Now they tell me it has to be set at 150 feet to show street names. If youre on the highway going 60 mph - or even back roads at 40 - you wont have enough time to make the correct turns. Had they been honest about the severe limitations of the cars navigation system, I would have NEVER bought it. It would have been a deal breaker. I feel the dealership beginning to be very sleazy about this: Hyundai Great Lakes in Streetsboro, OH. Theyre basically telling me tough luck.I will not take the car back; am preparing to call my lawyer and will scream to the high heavens about this. I was tricked and lied to by this dealership. JUST DONT BUY A HYUNDAI... SEEMS LOTS OF THE DEALERS ARE SLIMY!!

I was in a car accident yesterday. I hit a deer head on going 70 mph. My airbag never deployed and the deer took out my entire front and shoved the engine or engine block back. The car (2010 Hyundai Elantra) is being totaled and no one can tell me why the air bag did not deploy. I spent the morning in the ER and have a concussion, bruises and pain from the impact of hitting the steering wheel. I called Hyundai and they want me to fill out an information packet for them. The car has only been serviced by a Hyundai dealer. First responders to tow truck drivers cannot believe the airbag did not work.

I have a 2007 Elantra. First, I had to replace the rack and onion at 75000 miles, which is highly unusual for a vehicle. Of course it was just 10k over mileage to be under the warranty. The certified Hyundai dealer told me this was the problem and I had it replaced but the steering still felt sloppy and I made them keep looking. When they finally looked at it they realized the bearings in the steering shaft were worn. They were going to charge me for this but I told them I just paid 1200 for a fix I may not have needed and the dealer did not charge. When I came in to pick up the car the dealer as Lee said they would cover it under the power train -- I still havent figured out how the steering column is covered and the rack was not. I also reported this to Consumer Affairs and they listened but didnt do anything to make it right. Now the car has 85,000 miles on it and it has stalled out when Im going slow or idling. Its happened about 4 times in 6 months and it is very dangerous because its so random. I hate my Hyundai and will never buy another one. Its a great warranty on a piece of junk.

The vehicle involved in a crash, drivers side Tucson airbag failed to deploy properly causing injuries. The company contacted and four months later nothing resolved, vehicle not inspected yet, no resolution and no other drivers warned of possible failure. Lack of real concern from company or leasing agency. Length of time it is taking them over a safety concern. We are not the type to sue but may be forced to to get them motivated to fix the issue or warn others.

I am the original owner of a 2012 Hyundai Elantra GLS 6 speed manual, and the car currently have slightly over 150,000 miles. About 10 months ago I made my first attempt to get my car evaluated for rust spots that I noticed in various places (under side of the hood, gas fill cap area and frame above the muffler). Mostly spots are under the paint. I filed a complaint and obtained a case number. Despite having case number almost every time I called I had to explain the issue over and over again. I got a very little cooperation from the local Hyundai dealer (Branhaven Hyundai formerly Quality Hyundai) and a very slow response from Hyundai Motors of America. {and did not have anyone to contact most of the time}. The official response from Hyundai Motors of America came by mail only 6 months later denying warranty coverage. Only now after I got the letter I was able to get the name and address so I can file small claims writ for the cost of the repair and false advertisement. The official Hyundai website positing warranty coverage of 7 years unlimited miles, but for some reason my car did not stand in that guidance even if its only 5 years old. If you owned the same model vehicle Hyundai Elantra 2011, 2012, 2013 & 2014 ask your local oil change place or mechanic to look underneath the frame and see if you have the same problem and if you do please report it to your local Hyundai dealer. Please see attached pictures and if anyone else experienced a similar problem please share it. Its impossible that Im the only one experiencing the problem. I am from Connecticut so we do have salt on the road but I own other cars and none of them got rust like that even after 10 years.

I have a 2012 Elantra and when I go over a crack or bump in the road, the car hops to the left or right. I have never had a car do this before and the biggest complaint I have is, Hyundai is denying any issues or problems. The two dealerships that I went to say, It is within Hyundai specs so they cant do anything about it. I would need to go to an alignment shop and have aftermarket shims put in. One problem is that Hyundai did not build the vehicle with four-wheel alignment adjustability or even install a camber adjustment bolt in the rear. I went through my 70,000 mile rated tires in 30,000. The back end tires are towed outward on the front side of the tire. My camber settings were 1.4 on the left and 1.7 on right. With this setting, you will go through tires and then the cupping will develop. In the winter time, park it and take a bus, its a lot safer.

Love this Hyundai SUV! We have over 200,000 miles on it and it just keeps going and going! Weve gone on many road trips and it handles like a dream. Weve traveled from CA to Florida a couple of times and never any problems. The car holds all our luggage on road trips, keeps us protected and fun to drive. I love the heater/air conditioner, smooth ride, the rear seat folds down to hold our luggage on long trips and for any big items we may buy and very comfortable to sleep in if we need to. But I wish they would make it a little better on mileage.

Hyundai is comfortable, gives a smooth ride and handles well. It has low maintenance obligations though it has high mileage. Seats are high to support knee issues. Love the heated seats and back seat temperature control. The 3rd row seating is handy for road trips with the grand kids. The sun roof was also a must for me and the grands! I got the most amenities without an exorbitant additional cost. However, it doesnt have Bluetooth or a back up camera. I also would like a steering wheel that heated up and that the 3rd row seats are raised up higher off the floor. Theyre so low that theyre only appropriate for small children. Nevertheless, its the best vehicle Ive ever owned!

Key fob falls off a lot. Unlike other fobs the key does not fold out, it is an L-shaped key that slides right out of the fob when pressure is put on the small button which protrudes from the fob approximately 1/16 of an inch and releases the key. All other buttons are recessed. It has fallen off in my purse, in my pocket, on the floor of my car, while opening the door of my car, under my desk, off my keys as I picked them up off the seat, and I have even found it on the floor under my key hanger by the door. My husbands has fallen off in his backpack while setting the keys on his desk, in his pocket, and while opening the door.

The people are great when it comes to buying your car. But when it comes to helping fix it it is a nightmare. I got a new engine 3 months ago. They had it for 9 weeks. After 3 months of having it now it is having another issue and no one seems to know how to help other than fixing it. The parts are nowhere to be found and they have NO loaner cars, which I was told at first one wouldnt be given to me because my warranty didnt cover it even though had they done it right in the 9 weeks they had it, I wouldnt be in the position I am right now with NO car. After struggling for 7 weeks last time, they finally gave me a loaner the last 2 or 3 weeks of it all.Now we are at yet another situation where they cant help. This is completely aggravating and disappointing from Gates. I have been with them 7 years and this has been the worst yet. No big issues have happened in the past. My car is a 2014 with 41,000 miles and it shouldnt be where it is now. It has been well maintained and cared for. Before you buy, just know they are great but thats their job when selling. But when it comes to fixing things later on down the road, good luck.

GC 2013 3.8 Track (Love Car cant say the same for Company) - On Saturday, April 16th, 2016 I went to Balise Hyundai to have my vehicle serviced and to address my concerns about the paint peeling on the front bumper near the hood of the car. I showed the peeling paint to the service advisor Phil ** who took pictures of my front bumper and stated that he would pass them along to the person who handles warranty claims. Phil explained that I would need to come back to Balise Hyundai during the week to have my concerns addressed. It is important to note taking time off during the week was not feasible during that time due to the structure of my current role and the responsibilities it entails.On Wednesday May 11th, 2016 I brought my vehicle to Balise Hyundai and showed the bumper to Bob ** (Service Director) who immediately began to tell me that my warranty didnt cover the damage and that it appeared as if the bumper was painted over or that something had spilled on it and therefore was not Hyundais responsibility to cover. Bob proceeded to take pictures while he instructed his co-worker Stephanie to gather some info on my vehicle. After a few minutes of both Bob and Stephanie examining my vehicle, I asked Stephanie to update me on what was being discussed. She stated that I was not under warranty for paint as my car was three years old. I told her that while my car was a 2013, I did not begin my lease until September of 2013. She then asked me about the mileage which I told her was less than 36,000 miles. Another 5 to 10 minutes of conversation with Bob yielded a plethora of biased assumptions that I found to be quite concerning. Bob ** insinuated I caused the damage to my vehicle. I left Balise Hyundai and then called Hyundai Motor America to report my warranty claim and ask questions. At that point, the integrity of Bob ** was in question and I was concerned that Bob would intentionally fail to submit the warranty claim and tell me it was not covered or submit the claim filled with biased narrative and minimal facts. I spoke with a Genesis representative named Christina (case #**) and she explained to me that she would look into it and contact Balise Hyundai to follow-up. Christina said she would call me back that day to update me however I never received a call. Later that day I was set to travel out of the country for two weeks. On Thursday, May 26th, 2016 I contacted Hyundai Motor America to follow up regarding my warranty claim. I explained that I had not heard from Bob or Stephanie about next steps.On Friday, May 27th, 2016 I received a call from Stephanie who left a voicemail stating that Hyundai wanted me to take my vehicle to the Balise repair shop to get an estimate of the damage. Upon hearing the message left by Stephanie I called her back and was unable to speak to her directly. I left a detailed voicemail inquiring about the arrangement of a specific date/time to bring the car for an estimate. Stephanie never responded to my message.On Saturday, June 4th, 2016 I brought the vehicle to Balise to get the estimate and was told that the repair shop is only open during the week. I spoke with General Manager Brian ** who told me to email him pictures of the paint concerns and that he would get an estimate for me on Monday and send me the quote. (See attached photos) On Tuesday, June 7th, 2016 Brian emailed me stating that a rep is coming today and will see if he approves the work. Estimate is $1,300. On Wednesday, June 8th, 2016 I emailed Brian back and ask him if the rep would be calling me directly to let me know the decision concerning my car. Brian emailed me back informing me that it was decided that my hood would not be covered but that the decision to repaint the bumper hadnt been made yet. On Friday, June 10th, 2016 I emailed Brian to find out how long it would be to determine if my bumper was going to be covered under warranty. He replied back confirming it would be 7 to 10 business days. On Tuesday, June 21st, 2016 I emailed Brian seeking an update on the pending situation. I received no reply.On Wednesday, June 29th, 2016 I receive a voicemail from Bob ** stating that he wanted me to return his call because Consumer Affairs wanted a factory rep to look at my vehicle. He also stated the rep would be at Balise on Thursday (the very next day). I called Bob back to arrange the time for the factory rep to see my vehicle. I explained to Bob that I worked and that he was giving me very short notice. I asked if I could schedule something for Friday or the week after and Bob told me that the Factory rep only comes once a month and that if I didnt come tomorrow (Thursday) it would be next month before another meeting could be arranged.On Thursday, June 30th, 2016 I arrived at Balise at approximately 7:30 am which was the agreed time slot. This time was chosen as it was early enough for business to be handled and ensured Id make it to work on time. The factory rep showed up after 7:30 am and while I sat in the waiting area Bob failed to inform me that the factory rep arrived. At around 7:50 am I went to find Bob to inquire about the factory rep. That is when I was informed that Loi **, Eastern Region District Parts & Service Manager was already looking at my car. When I approached Loi he informed me that he was checking to see if there was any report of an accident concerning my car. After a few minutes, Loi approached me and told me that the bumper damage was going to be covered but not the chipped paint on the hood of the car. I was then instructed to go to the Balise repair shop and schedule a date to have my car brought in for repair. I followed those instructions and spoke with the Collision Repair Manager, Tim **. We agreed to have the bumper painted on July 11th, 2016 and he told me that it would take two days.On Monday, July 11th, 2016 I brought my car to Balise repair. To my surprise, I then had to rent a car from Enterprise because Balise Hyundai stated that they didnt have any loaners. They also informed me that even if they did have loaners, it would cost me. Over the course of two days, it cost me $60 to rent the car from Enterprise. On July 13th, 2016 I returned to Balise to pick up my car but was told that it was not ready. I was then left to rent a vehicle for another day. For my inconvenience, Jim ** who works for Balise Collision Repair agreed to cover the rental cost for that day.On July 14th, 2016 I returned to Balise to pick-up my car and was astonished by what I saw. I spoke with Balise Collision Repair Appraiser, Jesse ** about the fact that the color of the bumper that was painted did not match the color of the rest of the vehicle! During my conversation with Jesse, he informed me that prior to beginning the paint job he called over to Bob ** and asked about blending the paint into the hood and the fender to prevent the noticeable color difference. He was told by Bob to only paint the bumper. Jesse explained to me that the color difference was typical with the type of paint on my car and that during most repairs to assure that the color matches the other parts of the car they blend into the other areas. (See attached photos)I havent yet heard about whether or not I will be reimbursed or receive credit towards my monthly payment. When I followed-up with Hyundai Motor Finance about my situation was I essential told sorry for your troubles. You still must pay your monthly bill and if we dont receive payment we will repo your car. It will be auctioned and all accrued expenses will be your responsibility. Moral of this story: Dont buy Hyundai as their Customer Service is horrible and they dont care about loyal customers.

I purchased my Hyundai Tucson when I lived in MA. I moved to NH a few months ago and now need to register my car there. I went to the DMV, filed the necessary paperwork, and the state sent this request in, as that is their process. This was in mid February. I received a phone call on March 14th from a representative from Hyundai that they needed me to call them back to confirm my new address. I called them back that evening. I gave them my account number and my new address. I was told that was all they needed and they could now start the process. I contacted the state of NH on March 21st to see if they received the title yet, and they said they had not, and they suggested that I call Hyundai to get an update.I called them that same day and I was told that the note in the system said they were waiting for me to call them back, which made no sense because I had done just that a week ago. I was also told that they could not give me any updates because thats what the note in the system says and if I call and speak to someone else, they will tell me the same thing. I waited two days and called back for an update. I got the same response and this time, I was told that the state of MA was holding things up because the title is an electronic title.Well, I had my insurance agent then contact the state of MA once I received that update and the state told her that Hyundai never sent in the request. So, of course, at this point I am livid. I called Hyundai back again and I was once again told about the note in the computer, even though at this point I had called 3 or 4 times. This new person that I spoke to now tells me that what is causing the issue is that the state of NH sent in the paperwork that I signed, instead of me sending it in. What?!It has now been 6 weeks and I am told that it could be another four weeks due to the process at Hyundai. I am outraged at this. The process should have been kicked off on March 14th when I called back with the information they were requesting. I dont understand how here it is April 3rd and they still havent even sent in the request to MA for the electronic title? Its really a simple matter. NH just needs the title so they can turn it into a NH title because that’s where I live now. I moved with my fiancé. He filed his paperwork the same day as me, the state sent it to his lien holder same day, and he was l set as of March 21st. His lien holder didnt give him any problems. They just processed the request as they should have.As soon as this is resolved, I am refinancing my loan with my fiancé’s lien holder. I am very unhappy with Hyundai Motor Finance and I would never recommend them to anyone. They have lost my business for sure.

This is my second winter with the Sonata. Whenever I put the heat or defroster on, I begin to choke and cough. There is something coming from the vents that is poisoning me. This also happens when the car is hot in the summer and I put the air conditioning on. Hyundai says it is my imagination. I think there is something in the duct work outgassing. Im about ready to go the CPSC. Other issues are the cheap tires, front cowling that is too low to part at most curbs and bumpers. BUT THE CHOKING IS GOING TO KILL ME. HYUNDAI ARE YOU OUT THERE???

Let me start at the beginning. I bought the 2018 Hyundai Sonata from Hyundai of Milford. I cam back for my first oil change and all went well. When the second oil change came around, they explained that in order to comply with warranty conditions, I needed to rotate the tires (a charge of about 85.00 with the oil change). No problem, I said. When I get the car back, I notice the tires were never rotated and I was charged. My understanding as they explained it to me is that if the services were not completed, it would void the warranty. They claim I was given a couple of free oil changes. Although they also said the tires would be rotated too, so I am really not so sure what I got. During one of the alleged free oil changes, I was told there was a software update. Again, I said, No problem, and they claim to have completed it.Anyway, so in August, I was 50+ miles from home, stopped at a car wash, grabbed a bite to eat and to my surprise, when I came out of the restaurant to start the car, the check engine light comes on. I had no acceleration whatsoever. Using their roadside assistance, I was towed from Windsor, CT to Branford Hyundai. It was Sunday, so the service department was closed. Service called me the following day to inform me that the main wiring harness was supposed to have been replaced when the software update was done. This tow cost me $130.00 since the roadside assistance only towed up to 20 miles.They kept the car for 2-3 days and finally called me and stated that the car was ready and all set. So, I picked up the car and a month a half later, guess what happens? Once again, I am in Windsor driving down the highway in the pouring rain and out of nowhere, the check engine light comes on again and the acceleration just stops. I have a car behind me that almost plows into me as a result. I coast off the next exit to a service station and again call for a tow truck. I used roadside assistance from another service that I have because it was a little cheaper and the second tow cost me $92.00.I towed it again to Branford Hyundai, it was Sunday again, so they were not open. I had to Uber to work the next day and waited all day for the service department to call me. They finally did at the very end of the day, after I called them a couple of times. I called them before I had to leave work, and they said they had not looked at it yet. When I got home, they called and said my car was all set. I got there, and the serviceman states, the problem was the knock sensor, and it should have been replaced when the wiring harness was replaced, he then stated, and I quote that this has been happening a lot and it was driving them crazy. We have been dealing with a lot of them and I should have replaced the knock sensor the last time you were here, sometimes we dont need to replace them though.I was told to send in both towing bills and receipts to corporate and I would be reimbursed for both towing bills. Well, when I did, I got an email suggesting that I sign a statement releasing them from liability for any further repairs related to the recall, and this would be the only way I would get reimbursed for the second tow only. I find their business practice unprofessional and they do not stand behind the products they sell. I refused to sign any documents, they said they would not reimburse anything if this was not signed. Very poor business practice.As a result of their carelessness, I am out $222.00 and am working harder than ever to get out of the car I am in, the 2018 Hyundai Sonata is NOT safe to drive. I am making sure that I let everyone I know (and that is a lot of people) not to buy from Hyundai or Kia (since they are the same manufacturer), and if they already did, to investigate whether the services they are completing are actually being done. I no longer have any ounce of trust in either of them and question their integrity. They need to be investigated by some authorities regarding their business practices since there are so many of their cars on the road. Based on the comments of the serviceman at Branford Hyundai, there seems to be a lot of them. If you happen to be behind one on the road BE CAUTious! The car may just lose power and cause a serious accident.

Hyundai Veloster - On October 4th 2013 my son was driving in Irvine, CA on Barranca and smelt gas. Passersby started to yell at him to get out of the car as it was on fire! The car caught fire and was a total loss. We are still waiting for Hyundai to pay on settlement they agreed to. 5 months has gone by since they completed their investigation and I am having to make payments in the meantime. Good luck getting them back! I’ve never received such a run around in my life. They go through account reps like water so can’t retain staff apparently. To add insult to injury they sent me a threatening letter stating I had to pay the loan off as the place the car had been towed to had put a line on the car for storage fees!! It’s totaled people!! #shameonhyundai

I am unfortunate enough to be one of the tens of thousands of people that thought this was a reputable company that sold reliable vehicles and stood behind them. THEY DONT. As soon as they have your money youre on your own. NO SUPPORT even from Hyundai USA!! I have an entourage. The headlights used to blow every three months that used to tick me off, but now they dont blow anymore because they dont work at all now!!! And its a really common problem with this manufacturer. I called the main Hyundai customer service line and they are completely useless and really couldnt give a crap about the vehicle they sold you. Do yourself a favor. Take your hard earned money and put it in a vehicle manufacturer that values your time and money and your loyalty. THESE CLOWNS DONT!!!

07 Santa Fe problems after 60,000 miles. Oh, where to start? Well, even before the 60,000 mile mark, we were wearing out a second set of tires (3rd set came around 66K). After 60K, both front ball joints needed replacing along with steering arm (front left). Then a host of electrical problems. March 2012 had alternator and battery replaced. Check engine light has been on continuously for over a year. Dealership scanned, no codes. Ignored light ever since. Now, alternator failed again. Returned to shop where previous alternator was installed, thinking that was the problem. Nope. Oil leaked from valve cover gasket onto alternator, shorting it out. Well, I already had it towed from point where it died to this shop, not going to have it towed again for $85 or so to nearest Hyundai dealer, who may or may not conclude that the gasket replacement is a warranty item (79,000 miles and I am original owner). Hyundai customer service is not helping. Usual corporate gibberish e-mails and saying that warranty claims must be handled through a dealer, which I agree with. My contention is that the 3.3 liter V6 engine has a ton of consumer complaints regarding this gasket leakage issue and that Hyundai shouldve issued a recall notice. But its a costly repair as far as labor, so chumps like me are stuck with the bill unless a dealer wants to submit a claim. I worked for a Hyundai tier 1 supplier in Alabama in 2005 and it was true then, keeping costs down was priority one. I am convinced Hyundai uses parts thatll last just long enough to make 60K miles, then consumers are on their own. Cant believe I traded an Accord (high mileage with no issues whatsoever) for a Sonata (our other car). Gonna get rid of the Sonata before 60K for sure. My advice, if buying a Hyundai, get an extended warranty too (I did not), but go over the fine print and see what it covers.

I have a 2006 Sonata and the paint is coming off in large flakes. I was told that it was defective by 3 separate body shops and Hyundai refuses to do anything about it. I now have to have the car repainted at my own expense.

My new Hyundai Tucson 2019, 43000 kM, had transmission issue, they do not have parts to fix it, they do not know when the parts will be available, one week and still they do not have an idea when the parts will arrive, even it is under warranty, I called Hyundai directly, but they no information about expected arrival time for my car parts, useless and helpless, I do not recommend anyone to buy Hyundai in future.

I leased a 2021 Hyundai Kona EV from Hyundai November of last year. The vehicle has been giving me issues since, constant dashboard lights and issues with the electric vehicle system. After attempting to charge the vehicle at home, the vehicle would not charge at all. This occurred on January 28, 2022. I anticipate the issue would be due to weather and did not drive it for a few days. On February 1, 2022 I attempted to drive the vehicle and it would not pick up a charge. On the dashboard a check engine light displayed (Check Electric Vehicle System). The only charge left on my vehicle 19% of battery, roughly 58 miles of distance.I contacted the dealership and explained my issue, and they stated I would have to tow the vehicle to their location, and incur towing fees at my own expense. I then contact a dealership that was much closer, and they scheduled me for service on February 22, 2022. After dropping the vehicle off, the service advisor contacted me 9 days later and explained to me that the vehicle has an issue with the electric vehicle system. He also advised me that the electric vehicle battery must be replaced, and the time frame for replacement is 5-7 months.I contacted Hyundai Corporate and explained to them the issue. I advised them that I would like to have the vehicle purchased back from Hyundai due to its defect since the vehicle can not be repaired in a timely manner, and has a defective issue. I also explained to them that an issue with the battery concerns me, and I do not feel safe charging the vehicle at home knowing there is an issue with the battery, and there may be an issue with the replacement battery as well. The safety of myself and my family must be taken into consideration when dealing with an issue on a vehicle that is plugged into the electrical system of my home. Hyundai advised me that there is nothing they can do, and I am stuck with this vehicle. This entire situation has been an unforeseen nightmare.I am at a lost for words at the experience that I have had with Hyundai Motor America. This is a new vehicle with roughly 5,000 miles, and I am being forced by Hyundai Motor America to continue to remain in a lease for vehicle their own employees have told me could be many months to repair. Hyundai Motor America is refusing to assist me in the matter knowing that the vehicle is a lemon, under New Jersey lemon law. I highly suggest anyone reading this to rethink to do business with Hyundai Motor America.

I bought a new 2015 Hyundai Elantra and already had problems at 37,000 miles. My car started making weird noises and lost power when we went to take it in the car wouldnt even start. When you go there to buy a car they treat you like gold. If you have a problem I felt more like we were shoplifters. I would never recommend buying a Hyundai to anyone sadly it looks beautiful but thats it.

If ever you want to know what Customer service is all about, visit the Hyundai dealership at 1505 Dundas St., in Whitby. The ultimate professionals were assisting us, Gabe ** the Finance Director and Samira ** the sales associate are part of this amazing team, at this location. My son was purchasing his first vehicle. The ease and process they used in making it happen, was astounding, smooth, and welcoming. I know where me, my wife, and the kids are getting our next car. Thanks so much guys, for making our experience so memorable.

April of 2016 my vehicle was making a loud knocking noise then finally cut off. I had AAA to tow it to my mechanics which he stated that I was having engine problems. I then towed it to Hyundai dealership and they informed me that I would need a new engine. They gave me the runaround saying that I had to come up with documentation showing that I had been getting oil changes. I asked how many do they need and they informed me that I need to come up with as many as possible, and that I wouldnt be able to receive a rental car until I was approved.Two weeks after having my vehicle I called and they told me that I was approved for a rental. On a regular basis (at least twice a week} I called to get an update with my car. All that I could get from the conversation was, Just keep driving the rental until I tell you to stop. I was given a Nissan Frontier, which was a nice truck but mpg 19 city / 23 highway which we all know that Hyundai 28 city / 36 highway. So it was killing me in gas because I drive 1 hour and 30 to and from work.So I took it back after having it for a little over 2 months and got a Kia Optima for maybe 5 days then my car was ready. I was called at 1:30 and was told that I had to pick my car up that same day, which put me in an inconvenience because I was scheduled to work a late shift and there was no preparation for that. Hyundai informed me that the billing for the rental car ended that day and after that I would be responsible. That put me in a bind because I had to get off work and drive hour and a half to pick up my vehicle. They had my vehicle from April to June.Two days after my vehicle was returned to me my check engine light came on. I took my vehicle back to Hyundai to find out if it was related to the engine block and I was told that it was the high pressure fuel pump $748, transmission sensor $710, and clock spring $398. I was charged $99.95 to do this diagnostic testing. Of course I dont have this kind of money so I declined other than paying for the diagnostic testing.In August I starting experiencing shaking and popping in my steering wheel, so again, I took it to Hyundai to find out the problem and at this time I was told that it was the steering coupler $404. All of this in one year. This car is a lemon and something needs to be done about this. It makes no sense to have to pay for the car and $2260 worth of repairs all in 2 months time. Personally I think everyone that owns one of these vehicle should get a refund.

2013 Hyundai Veloster: I felt compelled to submit this review because of a recent experience Ive had with the brand that has left a bad taste in my mouth, and in the interest of transparency, should be shared so this doesnt happen to another consumer. In 2012 my parents were looking to buy me a car as a graduation gift (in cash), and we looked at Volkswagen, Hyundai, Jeep, Ford. At the time Hyundai was heavily marketing the 10-year warranty, so we decided to look into purchasing a Hyundai, as this was a major differentiator and benefit from the other brands.My parents ended up working w/ a local dealer in Maryland, who helped locate and purchase an Veloster for me. The entire time, the dealer was aware that the car was being purchased for me. Since it was a gift, I was not at the dealer at the time of sale, and my mother put her name on the title (this is an important detail for later). It was never stipulated that only having her name (and not mine) could be a potential issue, as she was NOT purchasing the car for herself.Flash forward 6 years and I move to the west coast. Right after moving my car, I get it registered in California and transfer the title from my mother so I can pay my own insurance. Dec17 at 55k miles Im hearing a horrendous screech coming out of my wheels, and I find out its a defective wheel bearing (should last 100k). At the dealer they dont mention that this would be covered under my 10-year warranty, because my warranty expired at 50k. This sets off major red flags, as the front wheel bearings are part of drive train, and should be covered under the 10-year/100k mile warranty - I know something isnt right.I call corporate (1st time) and find out that the warranty on my car was just invalidated when I transferred the title, because I moved the car title under my name i/o leaving it under my mothers, which immediately invalidated the 10 year warranty (Ive had this car for 6 years/55k miles). This is a major stipulation that was not presented at the dealer when the car was being sold to my parents (this car was purchased solely for that warranty), so I call the dealer to discuss this issue as it originated w/ them, and they refer me back to corporate. I call corporate again (2nd time) and end up talking to a customer rep who was incredibly condescending and rude, challenging why I would be questioning my warranty (because my car is having issues that should be covered), etc., and was just generally nasty the entire time.I finally ask to talk to his manager, who he says will call within 24-48 hours - wont give me a name or a time (no one ever calls - I hope this conversation was recorded). I call the dealer (2nd time) and explain that corporate is not at all standing behind this, and that the dealer needs to get involved since their salespeople sold the car, and theyre the originators of this issues. Long-short, theyre doing their best to defer and stay uninvolved, saying that theyre not responsible for anything at the time of sale involving warranty. In a situation like this, a brand that stands behind what they market, and a brand that supports and values their customers would simply HONOR THE TERMS the car was marketed and sold as, and move on. Instead, what Ive found is a brand that seizes on the opportunity to shirk away from what was promised at first opportunity, both at corporate as well as at the dealer.I hadnt had an issue with Hyundai before this, but this entire experience has left a terrible mark on the brand for me. In a lifetime youll buy on average 5 cars, and I can confidently say it will never be a Hyundai again, and I recommend no one else does. Dont be duped by the marketing of a 10-year warranty - it sounds too good to be true, and it is. I regret not buying the Jeep.

I have a 2006 Hyundai Sonata. I got it brand new in 2006 as a birthday gift from my parents and I loved it ever since, but the dealer is full of it. I recently had my air bag light go on. The one that went off was the passenger occupant sensor in the passenger seat - it registers the weight of the person. I am well out of warranty and I am fine with that. I called up Freehold Hyundai, in NJ, and at first they wanted $125 for a diagnostic and then $400 to fix the problem. Since when does a 23-year-old have that kind of money? So I explained how I knew the part was important, that I just didnt have the money. So the man I spoke with just apologized and said it was the dealer who has the charge. After that I got annoyed. I said, Youre not BMW. You can have the car back because if youre not going to work with me then see ya. I am done. The dealer, all of a sudden, said he could fix it for $200. That threw me off because now suddenly you can do it for less? Shady. So then I thought about it and talked to my dad and we decided to hold off. Might I also add, I work in the automotive business and know about cars, especially my car. So I took my car to my job and had the Master Technician pull the code and reset my air bag light. The only reason I did not have my job fix it was because the part is a dealer thing. So finally on Saturday of last week, I saw the service manager come walking in. As I was ringing him up, I explained to him my problem. He said leave him a message with my VIN and he would see what he could do. Okay, great, I thought because maybe he would look up if it was a recall. My co-worker then suggested to look it up on my own for a recall and let them know and that is exactly what I did. When I called them up, I asked for a recall to be checked on the vehicle and left a message to the guy who checks that. He called me back and said, I really dont know where you got your information from, but there is no such thing as a recall. So I replied, Wonderful. Now what? The guy said, Come in for a diagnostic and well take it from there. I then said, This is the problem. You guys want 125 dollars for a code that my Master Technician gets for me for free and he pulled the B1448 code. I figured he would know what I was talking about considering he works in the service department, but no, I was wrong.He then replied back to me saying Well, you see at our dealership, we have machines where we get a code that actually tells us what is wrong not a numerical code. I then said, Really? Wow. Because what came up with that code was that it was the occupant sensor and it is a defect. I am surprised you dont know that based off the code number. He replied back with, Well, we need a diag on the car. At this point I was irritated and said, There is a diag fee right? He then went, Well, not necessarily. We have a goodwill program where we try and get them to fix it, but it is difficult for us to do that. At this point I checked out of the conversation because I had enough of being treated like Im the idiot when in actuality, I am much younger than this guy and a female, and am telling him whats wrong with the car. At this point, I called back to the dealer asking to speak to the service manager who resolved my issue by splitting the cost of the diagnostic in half with me.I was all set to go with an appointment when I had a gut feeling something was still wrong. I went into work on a Friday morning and was almost in tears over this. My manager then went onto a website that allows us to check for recalls and found the recall. He printed the paper out and said, They tried to take advantage of you, heres the paper. So I got mad even more. How can a retail manager of an automotive store find the recall when the actual dealer knows nothing about it? Way to go, Freehold Hyundai, I applaud you for trying to scam me. So I went to lunch and called another Hyundai dealer who told me then that there is a recall for three separate codes on the sensor that is defective in my car. The woman I spoke to explained that if the diagnostic shows one of the codes, their dealership will fix it under warranty. So I went in to them. It turned up to be one of the codes the woman said and the dealer was amazing. They kept my car that day, gave me a loaner car, and kept me informed about everything they were doing. Hey, Freehold Hyundai, why did another dealer find the recall, when you supposedly said there wasnt any recall? I strongly suggest hiring people who know what they are doing. When I went to the other dealer to fix my car, I told them what happened and the staff all looked at me and said, What is wrong with them? They tried to take advantage of you. Next time come to us. They made me so happy. I now have my car back, the part is fixed and I am so happy. Thanks, Freehold for making me feel stupid. You lost a customer and many more.

On 6 occasions now, my Genny with less than 60,000 km on it has just died when driving. The first times, it re-started after a few minutes. The last 2 times, the tach at zero, but engine still running but car wont move. It has been with Hyundai service twice now. First time $400+ to replace sensor; 2nd time cannot find any faults and gave it back to me without doing anything. I am going to end up dead! First and last time I buy a Hyundai. BTW, my car is beautiful looking! Just runs like **.

Airbag light on with code B1448 OC Passenger Sensor Mat Defect. Now the passenger side airbag will not deploy in a collision. Hyundai should put out a recall to fix their mess on this airbag issue.

I lost my car via accident since June 3rd 2015. My insurance company has been conversing with Hyundai since June 9, 2015 to obtain a letter of guarantee. Up to today we had a three-way conference call with Hyundai, my insurance and myself to get on the same page. Translation between the insurance and the customer service has been the most horrible experience ever. It should not take a month and more to fix this issue of a letter. Every time you call either the information was never sent or attached to be sent to the total loss department. For this to be a top selling company now, there need to be a better way to have individuals speak directly with the total loss department to correct discrepancies and miscommunications. I am really annoyed as I need this settled.

I like Hyundai alright, but feel like its only a middle of the road car. Little things have broken such as door sensors and windshield wiper motor that were trouble to fix, but didnt break the bank.

I bought a brand new 2006 Hyundai Sonata. Regular oil changes were done. I had to take the car to the dealer early on because the ESC light kept coming on. They had to replace it due to a recall. Late last year, I had to take the car to the dealer again because the lights all kept dying at the same time. I read somewhere that it was a bad switch somewhere.About 3 months ago, I took my car back to the dealership because it was lurching at around 45 mph. They looked at the transmission and told me everything was fine, it checked out. Then about a month ago, I took it back to the dealer because the lights all burned out at the same time again. They checked it and said it was just the light bulbs. So they replaced all the lights in the rear for 45 dollars, gave me a printout of my visit and said they checked the fluids, etc. and everything looked good.Last Saturday, I was heading out to get the oil changed. The check engine light came on and there was a slight knocking noise. After the oil change, I took it directly to the dealership. I got a call from Adam on Wednesday telling me that they were going to have to take the motor apart to check it out. He said he needed my permission to do so but also asked if I had all my maintenance records. He said that if they get in to the engine and see that theres gunk in the motor, thats a sign of poor maintenance and it wouldnt be covered by the warranty.I told him I had the majority of my records. He said the tear down of the engine would cost $360 and I would be responsible for that fee if they find that this problem wasnt covered by the warranty. I gave him the approval to tear down the engine, sure that they would find the problem to be from something covered under warranty.He just called me this morning and left a voicemail that the problem is maintenance related. I should call Valvoline or my insurance company because the problem is not covered under warranty and a new engine is going to cost me $4,500. He said the engine was starved for oil.I think they are trying whatever they can to get out of honoring the 10-year/100,000 mile warranty.

My husband leased a new 2011 Hyundai Sonata, and when we were on Route 16 in New Hampshire, the brakes completely failed! My husband, an ex-marine, slammed on the emergency brake which stopped the car just before we would have hit two cars. The problem turned out to be the computer chip. The car was in the shop in New Hampshire for one week. Prior to the brake problem, until the present time, we have been having ongoing problems with the trunk of the car opening over and over again by itself. We cant use the trunk lest we would be robbed.For the trunk problem, we have had the car in for service five or six times for a total of eight days. It has never been fixed. Now Hyundai has informed us that they are closing our case. This car is a lemon. We need to reach John Krafcik, CEO of Hyundai, for his help with this ongoing problem. Please, help us. We have leased Hyundai before, but this has been a really bad experience. Please, contact my husband at 908** or at **@verizon.net. Thank you.

I have a 2019 Veloster with the Silver Coverage Plan which include electrical repairs. My car would not start after just parking it less than 5 minutes earlier. I had it towed to Happy Hyundai in Oak Lawn, IL and two days later I was informed by Hyundai that my car needed a lock cylinder and ignition switch but it wasnt covered by the warranty because it appeared to the mechanic that force was administered but in the same breath the mechanic told me to use a screw driver to start my vehicle. This Hyundai Dealership and manufacturers warranty are unethical. Im sure a recall will surface about this same issue but until then, customers will be held responsible.

I bought a 2011 Hyundai Tucson about a year ago and was promised bells and whistles (which I knew in part werent true), but the one that appeared real was free maintenance for 3 years. To a single mom on a budget, that sounded spectacular. I even watched as the dealer and loan officer wrote down this promise multiple times, but when it came to signing my contract I did not double check to see if my free maintenance for 3 years promise had been recorded.When I called to make my regular service appointments, everything went smoothly at first. After about the third appointment, service fees started appearing and suddenly I was told by the service department that Hyundai never gives 100% free maintenance. Apparently, what was meant by my too good to be true deal was that free maintenance only means free oil changes and that is it. Everything else will cost you. Driving my Tucson is just fine, but being duped puts a sour taste in my mouth every time I step into my car. Im on the fence about buying from Hyundai again. No matter how much one tries not to get screwed over by dealers, it seems they always find another way to get you.

Bought new Veloster 2012 March 2015 with 9,237 miles clutch when I was told not covered due to the 12,000/12 month warranty. I stated should be covered by Hyundai Assurance 5 year/50,000. They agreed and then later said service was misinformed and never should have agreed to it being covered. Went back to the 12,000/12 month warranty. I argued and a final decision was it was covered by the 5 year/50,000 warranty but OUTSIDE causes is the reason the clutch/flywheel/disc failed. Not Hyundai....I asked what was OUTSIDE cause.......no response from Hyundai. Once you buy the car they determine what their warranty covers and it seems to me that Hyundai always comes up the beneficiary.

After an engine recall of our Sonata, we had to use our own money to rent a car to replace the car for over 90 days. We have been promised our $800 plus many times but every time we call to inquire where money is, we are getting the run around that corporate needs more doc??? Total crooks who have made our experience so bitter, that would never recommend buying or dealing with low life company.

Purchased car new in March 2013. Had towed to shop for repairs when brakes failed in May 2013. Received car back in June 2013. Car ran well, battery charged correctly and all was good for awhile. Car started to shudder/jerk a little at takeoffs from a stop again. Light and sporadic. August more frequent, September it worsened and October it had gotten bad again. End of October 2013, left my home and the car shuddered at start and went about 60 ft to stop sign again and breaks locked up solid, no lights or warnings on dash. It happened again at third stop sign! (still with-in two blocks of home). Forget the errand now just have to get it home and call for tow. Pulled out into highway in left turn so I can get home easily, and car stops locked up solid in middle of turn and road. Loaded log truck heading towards me and I cannot get car to move. Took several stomps on accelerator peddle to get it to finally crawl forward. Crash avoided but the grill filled the entire passenger window and then some. Got car home and towed to dealership the following Monday morning the 4th of November 2013. Dealership said they could not duplicate, but had huge data software upgrade for car. This was supposed to be done the first time. I told them on Monday I was not getting back into car period. Now in contact and waiting just a few more days before formal full-out legal battle begins. Hyundai has known about this life threatening safety issue for years and instead of fixing has only made it worse. Do your research before buying. I will be doing a lot more in-depth search prior any future purchase.

I would Strongly recommend not to buy Hyundai car, Especially PUSH BUTTON start. I am having I20 and facing a lot of trouble with the push button system. The car doesnt starts for hours. You will have to wait in traffic for hours to start the car again if turned off on lights. Very poor after sale service. Hyundai doesnt have solution to this problem yet. I have been struggling from past 2 years. The attitude of Hyundai Service Managers is very irresponsible. Faced a lot of harassment. In-fact being a loyal Hyundai customer from past 10 years I would rate 0.01 out of 5. No Initiatives, no responses from Hyundai in this regard. I repeat NEVER BUY HYUNDAI PUSH BUTTON CARS. For details you may contact **.

My brand new 2011 Hyundai Sonata 2.4L GLS engine blew up at 18,000 miles on I-10, 670 miles from our home. We had the car fully serviced prior to our trip, 10 days to be exact. This was the second long, distant road trip with this new car. We almost lost our lives. What saved us was an exit we were approaching at the time and experience driving. It sounded like parts were flying in every direction.This story would not have gotten out, if we were dead. But, we are alive, well, and ready to tell the world our story. Upset and confused at that moment the car stopped, we just could not believe that a brand-new car would blow an engine. We called the Hyundai consumer care department for help. We were interrogated before they asked me, Where is your exact location? My cell phone battery could have died before they got our location. You would think that in this day where computers rule the day, all the information would flash before them after we gave them the ID of the vehicle and name of the people calling would be sufficient to start the ball rolling. No! She asked for my ID then my driver license, then the ID of the vehicle, then the registration. I had to stop her and asked, Would you like to know where we are? While you locate someone close by to pick us up, you could get all the information you want as we wait. She said yes. We had someone there who stopped to help that was on their way to work and were waiting to give the exact location where the car stopped. Once that ended, it took about an hour for the tow truck to arrive. The tow truck towed the vehicle to the nearest Hyundai dealership close by, 15 miles away. The dealer service manager looked at the car and determined the engine must be replaced. He called to order a new engine.The engine for 2011 Sonata 2.4L GLS was second or third in line on the back-order list. Not knowing how long it would take to fix, instead of giving us a loaner or a new car to continue on our way, the dealership sent us to rent a car. That was it. We were back on the road, hoping the Hyundai Motor Corp. had our backs. You know, Hyundai Assurance Policy and all that went wrong will be right again. They spent more money penny pinching than it was worth. Good business sense is to always satisfy your customers. I was so very wrong about Hyundai Motors Inc.After the dealership got us back on the road, we were forgotten. No one from Hyundai Motors called to see if we were okay and to investigate about one of their new car engine failing like that. We had to initiate the call again. At our first call, we were given a claims number that we use to reference on our second and third call. No one at the consumer care department could make the connection to us with that assigned claims number. We had to explain our dilemma five times to five different people at the customer care office before I demanded to speak to a supervisor. Every one I call lied to me, promising me that they would personally investigate the matter and get back to me the same day or the next. They did not. At this point, I could see that I was in for a rough ride. This went on for 42 days after the engine blew up. It suddenly occurred to me - wait a minute, did they say I was third in line for that same type engine? Then others must be having the same problem! I started my own investigation, and I was not only sad but worried that I was not going to get any help from Hyundai Motors. All the complaints and reports I found on the internet made me angry that all this information was not in the media sooner to alert people like me and my wife before they took a bite of that rotten, pretty, shiny apple. I contacted the Better Business Bureau to force Hyundai to take the car back, because we were afraid to take it on the road again. We succeeded. But we lost, because we had to go buy another vehicle. We traded a perfectly good car that was paid in full for the 2011 Hyundai Sonata. I was disappointed. I did not find a recall on that engine type. My opinion, of an old mechanic, this engine is a time bomb.

I purchased my 2005 Hyundai Tuscon new from the Kolar Hyundai dealership based primarily on the advertised warranty coverage of 10 years and 100,000 miles bumper-to-bumper as they advertised it (it’s still under a warranty plus program which I did have to pay for). Since then my Tuscon is in need of a bearing replacement on the left rear tire (it has seized). When I called the dealership, I was told they would not tow the vehicle or repair it without me covering all the costs. My warranty is currently at no cost to me for repairs or towing. I was told to call the Hyundai warranty number. The lady I spoke to informed me that if it was an American-made vehicle, it would be covered since bumper-to-bumper means that. But since it is a Hyundai and the rear wheels are not drive wheels, it is not covered after 60,000 miles. I asked her again why Hyundai is not honoring their advertised bumper-to-bumper warranty. Again, I was told it is because Hyundai is not an American-made vehicle (assuming she meant a vehicle made by Ford or other American vehicle corporations). I am now forced to incur all costs for repairs since Hyundais trickery (erroneous advertising) has forced me to, especially in a tough economy.

I slid off the road and called roadside assistance. I had been pulled out about a month ago, also. This time they said they would not pay for being pulled out. We have had a severe winter and have had a lot of ice and snow. On the Hyundai advertising it says, 5 years unlimited roadside assistance, with 24/7, 365 day service. The roadside assistance representative said they recently changed their rules. (Almost a year after I purchased my 2013 Sonata) I talked to representative **. She never told me what rule they changed. I told her they couldnt change the rules retroactively. She said they could and did so. She referred me to the towing service subcontractors. (Cross Country Motor Club) The motor club informed me that the car had to be less than 10 feet from the road, to be pulled back onto the road. I asked him who made that new rule and they could not tell me that. I told them that if a car slid into the ditch, it would be 10 feet from the highway 90% of the time, and that would make roadside assistance unusable 90% of the time. I threatened to go public to the internet and also press a possible lawsuit. My car is well within the 10-foot rule. They still refused. I’m handicapped and a senior citizen. The roadside assistance was a major reason why I purchased the car. Now, Hyundai is going back on their word. I started to call my dealer and before I could talk to him, a towing company called and said they would be at my place within 2 hours. I called the towing company and asked if Hyundai was paying for it and they said yes. Hyundai previously said they would call to get me help, but I would be charged $170.00. I dont think that any customer should put up with a company that treats its customer in the above manner.

Whatever you do when you buy a Hyundai, carry Emergency Roadside with your insurance company. DO NOT RELY ON THIS PIECE OF CRAP SERVICE! Especially when it comes to your safety! Locked keys in car, as well as money, credit cards, and of course, cell phone. Only had new Accent about 4 months, decided she has it out for me. Ive never had such bad luck with any of the possibly 20 cars Ive owned. Im not here to write all my complaints about this gas guzzling, gutless, cheap economy car. But the 800 # on the window? Scrap it off and toss it. Wont do any good, unless you have your phone, flashlight, eyeglasses, and nothing better to do than stand in the rain, at night, in a sketchy hood in the dark fighting off bums for almost three hours. I dont care what youve heard about Hawaii and Aloha spirit! Most Local People HATE ** people and do not like to be bothered by us in time of need, no way no how. Ive lived here many years and can tell you Aloha is a farse, like, an honest politician. Kid at gas station did NOT appreciate my asking to use the business phone for an emergency, then called number on car door, was still daylight so could read vin #. Took forever to answer all the questions, then the customer service guy said he needed callback #. Told him I didnt have one available, the business phone was not happening, and my phone is locked in car. I was very descriptive of my location, no callback # available but was assured, within an hour??? I would be assisted but need to stay by car. So hour and a half go by, no one. I reluctantly asked kid to use phone again, called 800 # again, they had no record of my first call, so again they want my vin #, dark now cant see it, my name, phone #, email address couldnt find my ownership anywhere, they need a call back #, Im pissed at this point. They would not be able to promise help without callback #. So tried to break out back window, kid from gas station finally feeling sorry for poor 60 yr old woman in the rain and the dark, assisted me with calling a nearby locksmith. Almost 3 hrs later and $250 cash!!! Not even gonna bother with asking for any refund, ya already know theres fine print somewhere excluding the hardship I went through. So, because the car is crap, roadside service is crap, warranty will be crap when I tell em to shove the $60, less than 1000 mile, every three month oil change, without even so much as a vacuum job. Wait til they see the back window I tried to bang out with a rock! Screw it. Crappy car. Crappy service.

The steering wheel on my Entourage is cracking and splitting. At 75,000 miles, I am told this is cosmetic and not covered under warranty. Also, the plan (painless dent removal) that I paid for $600 expired. I purchased the van in July 2008. I purchased a 5 year plan. Somehow in May 2006, it has expired. I purchased an extended warranty plan (at the dealer) for 10 years 100,000 miles and it covers nothing. The paint in certain areas is fading and the lights are looking as they have been etched with some type of chemical. The dealer representative’s solution is to buy a new vehicle. I took the van in for some issues and they wanted to charge me $800 plus for unneeded items. They did replace the defective door latches (a recall item no one informed me of). Luckily for me, citric cleaner and a magic eraser cleaned the mechanic’s greasy handprints off my doors and back seat. This is my second Hyundai. My brother and my mother have purchased Hyundai because I recommended them. The warranty company and dealer wont return my calls. Somehow, they are always in meetings and/or just left for the day. The consumer rep that I spoke to tell me I have been misinformed, mistaken and incorrectly advised (basically lied to). He apologized several times. Hearing me out (a mental enigma) does not help me. His advice was to go over my contracts. I did. My supreme plans are supposed to cover everything. My paint plan was supposed to last until 07/15/2013. The only thing they are interested in is selling me another vehicle. What would you do? I am not having a good time here.

My 2007 Elantra SE was just totaled this month. This car is one of the best cars we ever had. It still runs like a top but the rear end damage totaled it. This car never needed anything besides regular maintenance. It now has 230,000 + miles on it. It was very comfortable, peppy car and it will be missed! This was a great car and I will buy another one.

Hyundai is comfortable, has reasonable gas mileage, some luxury with leather seats and sun roof, rear window defroster and wiper, good stereo system, top carrier rack and cup holders in doors. It is also compact enough for one person, yet roomy enough for four people. It gets me anywhere and it has good consumer ratings. However, I wish there were more seat adjustments, air temperature control, heated seat temperature control, side mirror defrosters, different style of rear wiper so it doesnt get taken off in automatic car wash and heating system that doesnt blow warm air when fan is off. It also had some electronic issues early on that were covered under warranty. Rear wiper torn off in car wash twice. Must wash by hand.

My 2013 Hyundai Elantras engine failed early November 2017. I took the car to Sansone car dealer where they agreed the engine needed to be replaced due to sludge build up/engine failure. Hyundai motors refused to pay and referred me to BBB telling me they would honor BBB DECISION. Once I provided BBB with information I was told I did not qualify because I had more than 60,000 miles on my car. I again argued with Hyundai motors but they said I was to blame because of lack of care, sludge. I have been a car owner more than 30 yrs and have never had this type of problem! Disgusted Hyundai customer!

Yesterday I put my car for service. In my car there is little bit problems like my boot is not open quite often, my GPS is freezing etc. I ask that guy to check. He told me Hyundai didnt give him money to check what is the problem. If it is not working then they will fix. I told him I bought a headache with my money. I am not happy with their attitude and expression. I will never recommend anybody to buy Hyundai. I will sell my car as well.

Leased my third Hyundai in February, 2020 one month early because my dealer had the SUV that we wanted. Turned in 2017 Sonata and owed a total of $1,600.00 for mileage and last month. Paid 3 weeks early and they said it hasn’t been paid. I sent a copy of bank check, front and back to Hyundai finance that was cashed. I’ve called five times and they don’t know where the money was applied. It’s coming up on three months past due per Hyundai finance. My credit rating has went from 800 to 640. I’ve contacted the Better Business Bureau and the dealer. I will never buy/lease another Hyundai again. Once my lease is up, I will be returning the vehicle and leasing a different vehicle, if my credit is repaired by then. My last resort is contacting my attorney if I get nowhere with Better Business Bureau or the dealer. This has been a nightmare and I would advise staying away from Hyundai and their financial department.

First off I still have a problem, need help. My 2004 Hyundai Sonata will not go past 2000 rpm. What could it be? The fuel pump has already been changed.

Premier car should have quality parts installed or repair the part for the customer at no cost. Plastic cover over sensors should be on a recall. Plastic cracked on the 2015 Genesis with less than 2,000 miles and Hyundai wont honor it. Way out of coverage is they saying a rock struck it with no sign of damage on the cover except its cracked.

I sent my payment on the 24th of Nov, and it was due in the 22nd, I receive a late charges of $55.04, called customer service to waive. They refused strongly, they are rude, unprofessional and nasty... Im leasing an 2016 Equus, will never lease from them again. I left Lexus for Hyundai, that was the stupidest mistake I ever made, will make sure all the people I know will not lease from those people.

In fall 2014, I purchased a new 2015 Hyundai Elantra with a 1.8 L 4 cylinder motor. Since then, the car has had standard interval servicing with full synthetic motor oil, done at the Hyundai Dealership. The car is mainly used for commuting to work, and the majority of the miles driven are interstate miles. The car drives approximately 30,000 miles per year. At 105,000 miles, the car developed a ticking from the front of the engine. The standard powertrain warranty is 10 year/100,000 miles. I took the car to the Stew Hansen Hyundai dealership in Des Moines IA, and they diagnosed it as a worn rod bearing, or rod knock. The service Hyundai agreed to provide the parts, but did not agree to provide the service cost ($2500) or loaner car. At the time that the engine needed repair, I was told that the parts would be in as soon as possible. Joe, my service advisor, advised that other cars that are same make and model has been experiencing this issue after the winter months of 2017. He advised that the dealership had 5 others Elantras waiting for a new engine. He advised that the engine components were not getting enough oil due to a manufacturing defect. Therefore, running without oil for extended periods of time. It has now been almost 2 months, and Hyundai is estimating, but not guaranteeing, that the engine will arrive on April 27th. Which is a total of 3 months since I have not had my car. I have been advised that the engine parts are backordered, which tells me that this is a national problem. I have contacted Hyundai Woodhouse in Omaha, NE and they advised me that they are having the same issues with their customers Elantras. I have contacted Hyundai Consumers Affairs about the issue, and asked for reimbursement for a rental car because the process is taking a long period of time. My consumer claims advisor told me that they could not give me a definitive answer if I would be covered by a rental reimbursement. I then asked to speak to a supervisor. The supervisor advised me that the reimbursement would depend if the part was included in a repair campaign or recall. Upon asking if this part would be covered under a campaign or recall because of the national shortage, she could not given a definitive answer, and advised that my reimbursement claim would be reviewed after the part is fixed, leaving me with no clear answer. My family is currently down to one car, and my wife and I both drive to work, which puts a large amount of miles on our one vehicle. I understand that the vehicle is out of warranty, however, we feel that Hyundai has not take responsibility to ensure customer satisfaction. We initially were grateful that Hyundai was providing the parts, but we feel that no-one should have to wait 3 months for their car to be repaired.

On August 2011, the dealer offered me two tires, if I purchase the Hyundai Azera 2006. The tires that the car has, is in bad shape. With this deal, I purchased the car. Two months have passed, and I still have not received my tires. I have called them numerous times, spoke with the salesman, Brandon, the manager, David, and I recently called Michael **, the customer satisfaction rep. They have not returned my call yet, and I am still waiting for my tires. My tires have no threading, that is why he offered the two tires. It is now November 2011.

I went to the shop for check up on a problem for car not running. They made diagnostic and said it was something with the sensor of the gasoline injection. So I told them to go ahead and repair and they did charging almost $300.00. I went to pick it up and after I got out of the dealer, I started feeling the car with same problem. So I went back to them, this time they said, “Ok, it is weekend and we will check and will call you back.” When they called me back, they said now that it was the transmission and that I need a new one. I was never advised for any problem with transmission even when I use to take the car for service with them and I used to go for any problems with the car to this dealer. I asked them for reimbursement for the false diagnostic and they said they will not return any money. My car has been in the garage since then because I do not have money to repair the transmission. I feel like I was robbed because I paid for anything.

I bought an Elantra 2011 in the US. During the first year, it was 3 times in service for over three months for the same problem with its electronics. Its still in service under the 5th repair attempt. I contacted a lawyer to deal with Hyundai Motors America (HMA) and request a replacement or the cash back. Hyundai is trying to do anything possible to avoid this situation. They rather spend more money in warranty claims than giving me what I paid for and deserve. We will take legal actions against HMA. I will never buy Hyundai again and make sure that anybody I know wont do it either. They ll loose.

I made an initial request for a warranty on the defective drivers side seat of my 2010 Hyundai Sonata with 15,000 miles on its odometer. The seat which collapsed in on itself has allowed metal beneath seat cushion to protrude upward causing uncomfortable and unsafe driving condition for driver. Hyundai has refused to replace the defective seat after three attempts on my behalf and has denied my third request, stating it is considered normal wear and tear. How could this be when the vehicle is only 2 years old ? I am requesting now from you, a fourth time, to replace the defective seat before I take further action. I hope you will stand by your product and warranty of which I am otherwise very happy with and reconsider my request to warranty the defective seat. Thank you for your help.

Lots of PEPS, cool styling, 5 star rated for survivability. What more could you ask. This is a 2017. My previous Tucson had over 224,000 miles when I traded in. I am 62. My older son is 62 1/2. My youngest so is 63. We all fit and ride comfortably. I live in Arizona and i actually get cold from the AC. Even when it is 115 degrees outside.

Bought 2012 Genesis in July 2012. By Nov. 2012 noted rough ride on freeway and streets with small bumps or cracks would feel like car bottomed out with absolutely no Shock Sense which is still a problem today. Right veering/pull to right very minimal at first but now able to change lanes within approximately 3 seconds. Always told no issue found until recently. After researching the pulling to the right issue, many Genesis and other Hyundai cars have this issue, either right or left. Got Hyundai corporate involved and last time in shop for alignment issue, I drove with service tech to show pulling right issue. He agreed it did pull (same tech who 2 months earlier said there was no pull and even hinges was within specs).There is a Hyundai TSB for 2012 year put out in March of 2012 for alignment issue and how to evaluate it. Right front camber always in negative. Also excessive wear on right front tire even though rotated regularly. Black soot on tailpipe within a few months of having car, always told all OK. On looking up gdi 3.8 engines found this is a problem with need to use top tier gas and supposedly will need to clean intake valves, etc. Just research on Internet very interesting articles about gdi engines. Bluetooth drops phones and have to pair again with different name for phone. Just replaced carbon filter in fuel tank as on filling up gas pump constantly clicking off taking 15 minutes or so to fill up. Hyundai blamed veering to right in December 2015 on radial pull due to bad new tire or tires. We got second opinion from other alignment store and then obtained from where tires purchased. No radial pull noted, suspected strut and camber as camber in negative.Hyundai stated had to tweet subfamily on right to get right camber within specs. Interesting. Still have minimal pull to right but now dont change lanes within 3 seconds or less. For the paint chipping, we scratched or scuffed it up which is not true. We saw the exact same car color and year with the same problem on the frame under the driver door sill. Immediate response from Corporate and about week from their regional manager. Would definitely not buy another Hyundai. So fed up with this.

We have owned a 2003 Hyundai XG350 since new. It now has less than 30,000 miles on it and we recently noticed that the airbag light was on and it needs an inspection sticker. We were told that the airbag issue would have to be repaired before the car would pass inspection. The service manager (Frank) told us that he has seen several of these problems in the XGs and that to repair it properly, it would require a new wiring harness for around $500. I commented to him that this sounds like an engineering defect on Hyundais part, and that they should repair this at their cost. Hyundai refused.

I was told that I would get towed within an hour. I called 2 times to see why they hadnt showed up. Each time they said it would be another hour. 3 1/2 hours later the tow truck arrived. He said that he just received the call. I asked if AAA would have been quicker, and he said yes that I would have gotten help right away.

I love the Remote Start feature that Hyundai Blue Link provides. I think its very overpriced. I also dont like that to get the Remote Start that I have to get the other packages which I dont use. It would be nice to just have the Remote Start feature. I also dont like that the max time for the vehicle to be started is only 10 minutes. It would be great for the customer to extend the timer beyond 10 minutes especially living in a cold climate state like I do. When the timer expires for the Remote Start, why dont you receive notification like you do when the vehicle is started. Also, I dont like it that it flashes the parking lights, they should give the option for the customer to turn off that feature or go to a solid parking light if so the customer chooses.I purchased a 2015 Hyundai Elantra and received the Remote Start package for a trial period. It was set up by the dealership. I didnt know why they needed my credit card information, I found out why. They auto billed my card after the trial period was over without notifying me. I asked why I wasnt notified and they didnt have an answer. I told them that I only wanted the Remote Start option and they said that I had to get the full package to get the Remote Start. Almost $300. I liked the Remote Start that much that I didnt cancel the service of which the Remote Start is the only thing I use.The next year, I purchased a 2016 Tuscon, same thing with the Elantra happened with the Tuscon. I called Blue Link and asked them to sync my two accounts, the agent told me she had done so. When I tried to start my 2015, the app prompted me to call Blue Link. They told me that the subscription on my Elantra was cancelled. I told them that I had another two months left before renewal, she verified that I was correct. I then asked her why was my service cancelled and she said she didnt know. She got a supervisor involved and he said the same thing.Granted, the 2015 is a Generation 1 vehicle and the 2016 is a Generation 2 vehicle which is two different departments. Why arent they combined, I dont know. I told them to turn on my service for the remaining two months that I have left on my subscription, they said they couldnt do that. They said I had to renew my yearly subscription. I asked them why because my service was not scheduled for renewal for two months and that it wasnt my fault that they screwed up. They said that their computers would not allow them to go in and turn on the service without the renewal of my yearly subscription. Being unsatisfied, I told them to renew my subscription which got prorated to the date that I purchased the vehicle. They told me that for my troubles that they would give me a discount on one of the packages one of my vehicles. They assured me that this mishap would not happen again.Which brings me to this years renewal, the so-called discount wasnt a discount, they extended one of the packages on one of my vehicles which knocked my packages out of sync, again. The sent me an E-mail stating that I would have to pay almost $20 a month for the next two months to aligned the packages. On the day that they were supposed to pull the money from my account, my Remote Start package was cancelled and when I called Blue Link, they said I had insufficient funds. Which I found ridiculous because I verified that I had several thousand dollars on that account. I even signed onto the Blue Link website to verify that the billing information was correct and it was. Besides, they had just taken out $297 from my account for my other vehicles renewal of which I wasnt notified. I asked them why I wasnt notified and again, they said that they didnt know and they were going to pass me onto their website department. They are currently investigating why I wasnt notified, I am not going to hold my breath for a response, lol. The agent asked what would it take for me to be a satisfied customer, I said, Free service, I knew that wouldnt fly. I asked her to turn on the service for the remainder of the two months I have left to sync my accounts, of course, just like the year prior, they said it couldnt be done and that I had to renew my yearly subscription. I didnt. I am so frustrated with Blue Link right now but I love their Remote Start feature. A few years ago, I tried to have Car Toys to put an aftermarket remote start system on my vehicle and they said that because the vehicle has a factory installed remote system on the vehicle that they couldnt do it. This was three years ago. I am going to revisit this option and see if it can be done. With the Remote Start feature I had on my other vehicle, it had way more features than Blue Link has and for cheaper. You figure with as much as they charge for the service that they would be one of the leaders in the game.I gave this review only 2 stars because I love the Remote Start otherwise it would be one star. I dont think Blue Link even cares about their customers, they know we have to use this service if we want it, especially being in a cold climate state. If they were smart, they would find a way to be able to modify the field to change the renewal date to maintain the subscribers they have right now. I will be looking for another car company where I can have more flexibility with this option. So it will be goodbye to Hyundai even though I like their vehicles. My Tucson was the 4th Hyundai I had purchased, yes, this is a deal breaker. If I can find a go around, I will. Thanks, Blue Link. Step up your game.

I purchased a 2006 Hyundai Sonata in December 2010. A month later, the airbag light on the dash came on. I took it back and they re-set something. I drove off and about a mile down the road, the light came back on. I took it back and was told the problem was the PSGR seat cushion, and would cost $900.00 to fix. The warranty I bought did not cover this and the dealership would not fix it. I was not about to spend more money on this car, so I have just been driving with the light on. I started doing some research and found that there was a recall on 2006 Sonata for its airbag. I called and was told my 2006 was not part of that recall, yet its a 2006 Sonata; I dont get it.

In early Jan. I bought a new 2014 Hyundai Tucson. Shortly after I started to notice a smell that I thought was just the car breaking in. After about 1,000 miles I asked the salesman about some smoking from the engine. He said it was probably just the new car breaking in. It seemed to disappear for a while. Then around 4,000 miles it seemed to start again or at least I started to notice it again. I made an appointment to bring it in for service and to check it out. They told me it was a cracked gasket and they had to order the part. They gave me a rental and I returned the next day to pick it up. Then they told me they found 2 holes in the manifold and it was leaking oil and they had to check with a tech to find out what to do. They had to order a new head and I guess rebuild the engine. After a week without my car I went in to see the salesman to see when it will be done and if they could do anything to compensate me for the inconvenience. They said they could put me in another new car (lease to own) for about 5,000 more dollars. Same payments and a buyout fee of about 12,000 dollars. I had a 6 year loan and this would be more than I signed on for 3 months ago (and about 4,500 miles ago). This is 4/12/14 and I still dont know when my car will be ready! I took it in on 4/03/14. I dont know if it will affect the car long term or not. Please let me know if there is anything I can do about it. Thank you.

2012 Tucson 36,000 miles purchased new. Danbury Hyundai Danbury, Ct. Car brought back to Dealership X3 for 4 issues. Brakes, seat belt not retracting, overhead lights and dash door open light comes on intermittently and Bluetooth disconnects intermittently. On the first visit the service department could find nothing wrong with the car. On the second trip they fixed the drivers side rear brake but could not duplicate the other 3 issues. Then they said they could not warranty the items they could not duplicate. Car still has all the same issues and they will not return my phone calls. Very unprofessional!!!

Just received my 10th recall on this piece of junk. And I expect more. I was actually given a phoney long-winded dissertation of the recall by the east coast Hyundai regional representative who called me to placate me after the 9th recall. He said sometimes the robots do get it wrong. Wtf kind of response is that? Hyundai should declare this car a lemon and offer some kind of compensation to us victims of their horrendous quality control issues.