Not only did our Sales guy sell us a car without the one feature we requested (auto-start), but it is now in service for the 3rd time due to what feels like engine failure when accelerating. Last 2 times Hyundai of Paramus service department stated that since they could not duplicate the issue, that they considered the issue resolved. This time, they did a tear down and are telling me it is the automatic clutch. They said that we beat on the car and thats why. I am 40 years old, live in NJ (the land where traffic happens everywhere, every day) and most of the time my 2 small kids are with me. We thought this would be an economical choice, but it looks like we got a lemon. The service dept. District Manager Sean ** denied our claim for this repair to be covered under their amazing warranty, and told my husband to try and dispute the claim with Hyundai corporate. So, we called corporate, and they said that our only option is to contact the better business bureau. Dont do it to yourself. You dont need the aggravation. Take it from me... 5 days later and $400.00 poorer. Hyundai claim number**.

I called Bluelink using my vehicles call button. The back of my vehicle was open because my husband was looking at the flat from a nail I had ran over (which by the way the vehicle worked great to alert me of the issue) and the gentleman on the phone expressed verbally his frustration for having an issue hearing me. He then proceeded to ask me why I had called since someone was already working on it (my husband). Then he hung up on me. Had he stayed on the line I could have explained that we couldnt find the key for the lug nuts. This was a terribly disappointing experience for the first time using this service.

Hyundai Sonya 2011 - I got my daughter this car for graduate and have had nothing but trouble. I should have stuck with Toyota. Will know better next time. Have put two starter and now the steering column needs to be fix or she might lose her life driving it. I dont recommend this car at all.

Once John ** the owner of Tustin Hyundai became aware of my dire situation with my Tuscon he went above and beyond to make things right. He got me out of my lemon tuscon, something Hyundai motor would have never done with out his assistance.He and his team worked tirelessly to get me my beautiful and fun Kona. John and his team did an amazing job making me a very happy customer. I definitely recommend John ** and Tustin Hyundai

I bought a 2016 Rally Edition Veloster, I have had nothing but problems with it. I have already had to take it into a body shop to get the paint fixed twice and I am looking at more work now. I was told by the body shop that it’s not the issue with my paint but the metal underneath being defective. They gave me an estimate of approx $3000 to get this work fixed. Now no one from Hyundai or the dealership wants to help me out. I keep getting the same answer. Very disappointed since this isn’t my first Hyundai. It’s my 5th. So now I have a 2 year old car that is rusting from one end to the other. Oh yeah, forgot to mention it just got towed into the garage for the second time in a year for breaking down.

I must say that Hyundai of Metairie went out of their way to make things right. Mike Dugas not only fixed my car, but it was free of charge. One person in the service department dropped the ball and it had a domino effect. Just proves that businesses must have everyone on the same page to make things work. We spend so much money on our cars. They are a huge investment! Thank you, Mike and Hyundai of Metairie for fixing this.

The people are great when it comes to buying your car. But when it comes to helping fix it it is a nightmare. I got a new engine 3 months ago. They had it for 9 weeks. After 3 months of having it now it is having another issue and no one seems to know how to help other than fixing it. The parts are nowhere to be found and they have NO loaner cars, which I was told at first one wouldnt be given to me because my warranty didnt cover it even though had they done it right in the 9 weeks they had it, I wouldnt be in the position I am right now with NO car. After struggling for 7 weeks last time, they finally gave me a loaner the last 2 or 3 weeks of it all.Now we are at yet another situation where they cant help. This is completely aggravating and disappointing from Gates. I have been with them 7 years and this has been the worst yet. No big issues have happened in the past. My car is a 2014 with 41,000 miles and it shouldnt be where it is now. It has been well maintained and cared for. Before you buy, just know they are great but thats their job when selling. But when it comes to fixing things later on down the road, good luck.

I was sold a new lemon 2010 Hyundai Elantra with a defective electrical system. If the car is not started every day, the short in the car runs the battery down. This has happened 4 times already.

2005 XG350 - Over the 7 years we have owned this car, we have been in for service on the airbag light around 10 times. During our warranty period, the dealer always had a quick fix and would reset the airbag light. Well 2 months after the air warranty expired and I should note only 50k miles in 5 years, they amazingly found the problem! It would only cost us $3,200 to repair! We fought with Hyundai and they repaired the problem, or so we thought! Now one year later the other seats airbag has the same problem! Why does Hyundai play with safety? These cars should have been recalled!

My wife got scammed on a lease at a disgraceful Hyundai dealership in Gurnee, IL (avoid at ALL COSTS). She ending up overpaying by $7,000 on a Kona for no reason. The Kona which she was going to buy outright until they convinced her to lease, should have been $24,445. Its on Hyundais website. She ended up paying over $32,000 before tax on the lease. We complained to Hyundai customer service, but were told that there was nothing they would do to help. As such, we will never be buying a Hyundai again and will be recommending to our friends and family the they avoid them also. Although its not Hyundais fault that my wife got scammed, if they are allowing scammers to sell their product then they are culpable. It is a shame because we previously had a Hyundai and had been happy with it. If they are unwilling to help their customers however then we are unwilling to be their customers.

I brought my 2021 Hyundai Kona EV to Lithia Hyundai of Reno because my emergency braking and adaptive cruise control warning light were on. The dealership said that I damaged the radar under the front bumper, and it also took them three separate visits to fix the issue. Finally, I spoke with Hyundai corporate, and they said once the dealership mechanic makes a call about a problem, they can not change it even though I sent them pictures of the car with zero damage. There is a small scrape on the bumper that the dealership is saying broke an $800 part. I asked Hyundai corporate if I could send the part to their engineering team, and I even offered to pay the shipping, but they said no. I explained that they should be very concerned that if what the dealership is saying happened to be correct, you would think they would want to investigate why, but they still didnt care.

I have a Hyundai Elantra 2009 with 60,500 miles. My power steering went out at 60,400 miles. The repair including labor was $2400. Hyundai Inc. has refused to make reparations on this because they said I had car fixed at a private mechanic. My case number is **. There’s no money refund.

Approx. 6 weeks ago, the brakes in my 2009 Sonata failed. I brought the car to my mechanic and he replaced the rear brakes. Two weeks later, the same thing happened. I had the front brakes replaced. Again, 2 weeks later, I slid through a red light because the brakes failed yet again. I had the car towed to the nearest Hyundai dealer. They informed me that they found nothing wrong with the brakes until I told them that I would not drive that car. So, they had better look again. Miraculously, 10 minutes later, they found that the caliper was broken and blamed it on the mechanic that replaced my brakes. So now, it was not under warranty. I paid the bill of $413.54 to replace the part. Not quite 2 weeks later, the car was making a very loud screeching sound -- like metal on metal. I had the car towed to the Nemet dealership where I originally purchased the vehicle. The mechanic, Jeff, told me that I needed new back brakes. When I tried to explain the entire situation, he did not want to hear it, and he told me that what happened at the other dealership did not matter, kind of like McDonalds is a chain of stores owned by different people, so is the Hyundai dealerships.He also informed me that I would be charged $625.00 to replace the back brakes again and if I did not want to pay, I should take the car back to the mechanic that did the brakes originally.I paid for a tow truck to take the car to Nemet, and again, to pick it up from Nemet to be brought to my mechanic. He replaced the left caliper that had already been replaced by Advantage Hyundai! That’s another $221.02 spent! I was livid, so I called Nemet and explained to the salesman what was going on again. He told me to bring the car into his dealership and when I got it back, they would work something out with me. On Saturday, 9/3 I, took the car to the Nemet dealership . Anthony, the salesman and the sales manager tried to put me in a smaller vehicle -- the Hyundai Elantra. I requested another down payment, and they wanted me to sign another 5 year payment plan! They informed me that my warranty had been voided when I took my car to a certified mechanic to have the brakes done and not to a Hyundai dealership. I was not looking to use my car a trade. I wanted to be treated fairly.Two years ago, I paid a down payment on a car that I thought would last me a good long time. Now, I find that this product is not backed by the company that sells it. This is the 3rd Hyundai I have purchased through Nemet.I do want a new vehicle that is comparable to the one I bought, not smaller. I already paid 2 years of a loan. Why should I have to start over when I have only 3 years left on a vehicle that is defective? I dont feel I should have to pay another down payment, or a higher monthly payment and I should not have to pay for more than 3 years!I called the dealership (Nemet) when I returned home and asked for the name of the CEO and was told that the CEO died. And then I requested to speak with the General Manager. She asked what was it in reference to and told me to hold on. She came back on the phone and asked for my name. When I told her who it was, all of a sudden Scott ** was unavailable to speak with me, when I know he was there for a meeting with his sales staff that morning because I had to wait for the sales person!The advertisement reads “our customers are number 1”. Really, when does that apply?

Avoid this dealer and Hyundai as a brand as much as possible, here is why. I bought a brand new Hyundai Sonata 2015 on February 28, 2015 from World Car Hyundai North, San Antonio, TX. On March 31, 2015 the car broke in the middle of the road, engine has overheated. So I called the towing company and transport the car to the dealer for diagnose. The following day I called them to ask about the car and they told me we need to replace the entire engine in order to fix it. Dealer will fix it under warranty but that is not acceptable for me, for a car that was on the road literally 1 month and has only 1000 miles. This option may make the car driveable but still impairs the value of the vehicle. I opened a case with Hyundai and BBB Auto Line, but Hyundai said no for replacement of the car or repurchase, they want to replace the engine. I refuse to have a used car, how dealer put it, with a replaced engine that most likely will be remanufactured new engine, even if they sustain is going to be new out of the factory. I know they can say whatever to me just to get me out of their back. If I want that I will buy a used cheap car, buy a new engine and I will have a used car with a new engine way cheaper, without a high monthly payment for the next 7 years. Car value right now dropped about 30%, with a replaced engine it will drop even more around 50% or lower, depends on mileage down the road. So I am paying for a new car with a major repair and who knows what are problems this car has. This car is a lemon but dealer or manufacturer trying to get away with it and make the customer supporting all this. I am making monthly payments for a car that is not operational, and dealer told me the problem is out of their hands. What they are doing now, they are trying to trade the broke car for the current market value, and make me buy another one. They dont want to refund me or give me another functional new car out of the parking lot. On April 6 I went back to the dealer to ask for a phone number to call Hyundai regional office, they told they dont have it. In the same day I asked them for a copy of the service worksheet to see exactly what they did to diagnose the car, they refused to do so. I had to go around them to someone else to ask for a copy of that paper, really? So much for customer care, they just dont care. Pretty much they took the money and now they are washing their hands trying to fix a lemon car. I had to get the phone number for regional office from the internet myself and get in touch with them. On April 9 Hyundai regional office called me with some options and I was willing to consider two of them, but I had to talk with the dealer for one of them. So I went to the dealer and find out that they fixed my car without my approval or signature, they also broke the car hood, they bent it and bent and scratch a portion of the car body. They also already ordered the hood and everything else to fix the car, again without me approving anything or them calling me and let me know what is happening with my car. Dealership manager said verbally they will keep the car there and they will work with Hyundai to give me a new one, hard to believe. After two weeks we are more in whole with my brand new car and no good resolution for me the client. So far the repairs of the car cost a bit over 9000$ - listed as part, not as engine. Who knows how much will be with a new hood, body repair and paint. They also refuse to give me any copies of the service records, they told me I will have them when I will sign to take the car. They are doing crappy things there and Hyundai doesnt care. Now my only resort is to go to court which I will. Buying a Hyundai was the worse decision I have made. Hyundai is the worse car I have ever own.

I have had nothing but issues since I bought this car. I bought a 2015 Elantra Sport, with 800 miles on it in October of 2015. Seemed like a great car. I got a good deal (I paid 18,000), its a top trim level so hopefully the quality would be good. First thing that happened, the dealership insisted I change the oil every 3,000 miles. The service manual clearly states 7,500 mile intervals. They scolded me and told me to bring it in more often. Okay fine, whatever.Second, the dealership did a recall repair (I never approved, they just did it) to my sunroof, which resulted in a damaged headliner, AND they dropped a screw in my defroster vent that I could hear roll around as I would make corners. I took it back and Hyundai approved replacing the headliner. They also took the dash apart to retrieve the screw. The work order said removed debris, the tech didnt remember what he took out. It also still rattled and then produced a different rattle above 75 MPH. (So much more higher quality coming from the top end trim level). I should note they had the car for several days, no loaner car was given.Next, I noticed my steering column was loose after they disassembled my dash. I could move it side to side. Also the clutch squeaked when you released it. And the dash still rattled. So I took it back in. several days later and no rental car, the steering column was within spec, they couldnt replicate the clutch squeak, and they werent allowed to fix rattles and squeaks past 5,000 miles or something like that (came from the service manager). Next issue, the AC goes out. Its Texas. Its July. Its hot. Can i get a loaner car? No. They werent sure if it could be fixed under warranty (30,000 miles now). How is this not under warranty?! They had the car for several days. Turned out the AC compressor failed internally so it was replaced under warranty. No loaner car.Now, most recently. The car has 59,700 miles. The engine starts to make a noise that sounds like a high speed rattle. My guess was the water pump impeller rubbing. So I took it into a different dealership. This time they cant diagnose it, but its easy to replicate so there is no doubt theres a problem. 5 days goes by and they finally set me up with a rental car through Enterprise. One month goes by and they tell me they are going to replace the engine. That opened up a whole new set of issues. Apparently, the engine in my two year old car is now obsolete. Instead of buying a long block crate engine (like they originally told me) they are buying a short block and sending the engine off to an outside repair shop to build it.I went to the dealership to look at the engine (I do a lot of car repair, and Im a Mechanical Engineer). The timing chain is hanging slack and theyve removed one of the camshaft retainers. The car is parked outside, with no valve cover. Lovely. They tell me the engine is being replaced due to lack of lubrication (very vague and general). My guess was broken timing chain tensioner. I saw no low pressure light, and there was no presence of metal in the oil during the last oil change (I had a sample sent to a lab for analysis). They told me that its a good thing I brought it in when I did. Because my Powertrain Warranty Expires at 60,000 miles! Apparently, because I bought it used the 100,000 mile warranty doesnt apply to me.Well that was it. Im getting rid of the car. I asked them to give me a price on what theyd buy it from me for. They responded with because its having major engine work, we can only give you $6,000. So basically. A $24,000 car, in two years, and 60,000 miles, becomes worth 25% of its original value. I am never buying another Hyundai.

I am a soldier and have been in the army for over 20 years, been deployed to 3 tours. I purchased a 2009 Hyundai Azera Limited addition, with Satellite radio and GPS Navigation package, etc. I was looking between Toyota and Hyundai. I leaned Hyundai way because of the 100K warranty. I was thinking that is a great warranty until very recently when I actually needed the warranty. I did not maintain a book to track my oil changes, etc. I did an oil change in late Oct and purchased an aftermarket oil filter from AutoZone and Synthetic Oil. My wife was driving last week and she said the oil light came on briefly, then the Service engine light came on, then the car stopped running. The car has 88K miles on it and when I checked the oil and it was a little less than a quart low. The oil was not even dirty. I took it to the service dept of Hyundai in Lawton, Oklahoma and they are saying they will not honor the 100K warranty because I don’t have records. I tried to explain that I am a soldier and bought the car in El Paso while stationed at Fort Bliss, but it is a pretty sure bet that they are going to leave me high and dry on this. I have purchased 3 different Hyundais from them and this is the first time I needed to test the warranty. Looks like the 100k warranty sounds good on paper but if they dont honor it, I would have went somewhere else. I know I could go to the military Jag to attempt to get legal advice but Im sure Hyundai has much more money than I have so they could play the technicality cards all day and Im basically screwed. I can assure you I will never buy another Hyundai. I called the Cooperate office and am waiting for an answer back but Im really expecting to get the same answer as the local Service Dept. I really hope Hyundai will do the right thing. I have put my life on the line for this country and never expected to be treated like this from them.

Hyundai was unable to assist me in a dispute with the car dealership. I was sold a leased car disguised in a balloon contract. The dealership also lied about the disposition fee, accepted to cut a check for it, then changed their mind. I have tried numerous times to get a hold of somebody from Hyundai and Hyundai Consumer Affairs, but they were powerless. They could not help me and they were unable to reach their own reselling dealership. Had a horrible experience so far and this will make me choose a different company for my next car(s). The car is decent, but the experience dealing with Hyundai is nothing but deplorable.

I currently own this 2015 Sonata limited and have seen very little of it lately. I purchased this car in October 2015. After around seven months of ownership, my battery went dead. I called service. They jump the car and figured that was the end of the problem since it was a very cold morning. A few days later the same thing happened again. Called the service. They jump the car. This time I drove it to Star Hyundai service. The manager at that time, Mike told me that there was nothing wrong with the battery and they were not replacing it. This was after two hours of trying to diagnose the problem. He tell me if it happens again I should have the car towed in. That is exactly what I did a few days later. He still refused to admit that there was something wrong with the battery. I then contacted the dealer whom I bought the car from who put the screws to him and he finally changed the battery. I thought this was the end of the problem. Wrong! This problem has repeated itself several times over the last few months. I have had three new batteries since the original battery put in to this car. I only have around 16,000 miles on the car. After the issue had escalated I contacted their customer care department. I was given a case number and a really horrible case worker. He never answered his phone, was very slow to get back to me. Kyle **. They advertise great customer service. HORRIBLE!!! I was forced to hire a lemon law lawyer. My car is presently in the shop going on 26 days. They could not find the reason for the battery failure. Fortunately for me, I was given a loaner. Now I am just waiting to see what they are going to do as far as replacing the car or offering me a buyback. I certainly dont want a replacement. This was my first and my last Hyundai purchase.

Your roadside assistance is horrific.. I had a flat tire. Could not inflate with your inflate a tire. The tire was tore up because you didnt have spare. Had to call roadside. They never showed up. This was Sunday 2/22/15. I was told they could not tow me to dealership until the following day. If I would have left my car on road it would have been towed per state trooper.. Thank goodness for the kindness of the trooper in Glen Allen, VA. He took my son to merchant tire, dropped him off. His girlfriend had to stay with car and the trooper checked on her. I could not get to the car soon enough and the trooper came back and picked my son up and took him back to care. Thank you so much trooper for your care and concern for my young son and his girlfriend stuck on the side of the road. I have also been on hold for 45 minutes waiting to get thru to Hyundai roadside, no answer yet. So much for your care and concern and this will be reported to 12 news on your side... The customer service rep was very hateful when we got thru the first time, said could not tow to dealership after hours. Bla, bla, bla. Thanks Hyundai for your help. I will be trading my car for another make and model. Goodbye.

I visited the Larry H Miller Hyundai dealership on Aug 26, 2016. Through their website I applied for financing to purchase a used vehicle. Shortly afterwards I received a call from someone claiming to be in their finance department. This person told me I was approved for financing and rattled off a range of payment amounts. Now, at this point I had not told them what vehicle I wanted so there was no way they could tell me what my supposed payment was. I told him great, I will keep looking at your inventory and when I find something I will contact you.In the meantime I requested information regarding their financing offer. I made this request in writing via email 8 times, over the phone several times and through their chat system twice. And yet, after 10 days I couldnt get ANYONE with this dealership to even tell me the name of the company who wants to sell me a loan. I certainly never received the lawfully required WRITTEN finance offer with all the appropriate legal information as required by State and Federal Law.Finally, I made one more attempt to resolve this issue without going through all this. I contacted Larry H Miller Hyundai, explained I had an issue that I needed help with and I asked to speak to their Finance department head. Not only did they not let me speak to this person, they REFUSED to even tell me this persons name. All they would do is take down my email, which they already had for over a week.Now that I have to start a vehicle search over again, I am still going to suffer a financial penalty when I apply for financing from another dealer/bank. You only get so many credit bureau hits during a two year period and now I am going to be penalized with a higher interest rate because I will have another hit on my credit report. And of course I still dont have the vehicle I was trying to buy originally.

This is an amazing car. Being a plug in hybrid I get almost 700 miles on combination electric and gas. Its very comfortable and room for 5, plus great storage with the back seats folded down {I can even get my golf clubs and cart in the back}. The electronic features are very good. It gives a feeling of safety and convenience.Sound system is better than I would have thought for a smaller car. I would buy again.

My 2010 Hyundai Genesis, with the light switch in auto, changes to night mode when you pass under two fairly close overpasses. If you are wearing polarized sunglasses, this make your instrumentation not readable for anywhere from 5 to 20 seconds. I complained that this is a significant distraction which should be considered a safety issues and was told thats how this auto functions.

I was in an auto accident on 01-09-2012 in a 2002 Hyundai Sonata. It was a front end collision and my car was totaled. My air bags did not deploy and the claims adjustor and a certified mechanic said with the impact they should have. I am currently undergoing chemotherapy and have a port catheter in the right side of my chest. Upon impact I hit the steering wheel causing painful bruising to the chest, especially where the port is located. I had a dye test and they found a blood clot around the port. I have consulted an attorney and would like a response from you as soon as possible.

Such a shame. We are a growing company with 2 Hyundai iMax vans. And we’ll need more soon. One of them had an engine seizure at just after 5 years, and only 120,000 on the clock. Hyundai Australia refuse to even help. What a shame. I suppose we’d better move to a company more likely to help. Mark, Blue Dive Port Douglas.

I have a 2009 Santa Fe with 40,000 miles. While driving 8 hours in the rain on a road trip, the paint started flying off my hood and roof in huge chunks. I have never had an accident or a chip in the paint. The repair shop called to report they are having problems fixing the original paint loss because more keeps coming off. Now it looks like a complete new paint job will be required. Hyundai says the warranty is up at 35,000 miles for paint. The paint job is obviously defective from the factory; however my attempt to file a claim with Hyundai led nowhere. Picture is from before it went to the shop and more paint came off the roof, hood and doors.

The fuel pump on my 2009 Sonata, bought on 5/30/2009, went bad stranding me away from home. Even though car is less than three years old, at 70,000 miles, I was told is was out of warranty. Rental car cost me $120; tow cost me $72; fuel cost me $350; labor cost to install cost $200. Total cost is $772 for a car I am still paying $300 a month on. It needs better design so fuel pump lasts and make access to fuel pump better so whole gas tank doesnt have to be removed. I had an Elantra for eight years then traded up to Sonata. I will not buy another Hyundai after this experience. For a car and brand that touts reliability, this issue (I understand it has happened many times) is unacceptable.

In June we leased a 2017 Tucson Limited. Our current 2015 Sonata Limited lease had 4 months left on the lease but we were fine with paying those months so we could head out on a 3-month road trip in the new Tucson. The dealer told me that when I turned in the 2015 Sonata it would be inspected by their Hyundai turn in person. I made arrangements with the Jim Clicks Hyundai lease turn in specialist who was the Used Car Manager to inspect my car a few days prior to the actual turn-in date. I wanted to make sure there were no issues with the car. I had the pre inspection and he told me it was the cleanest turn-in he had inspected. A few days later I did the actual turn-in and received a turn-in acceptance sheet stating no issues.Hyundai lease told me I would receive a statement in 60 days with the final lease payment charges. When the statement arrived I noticed $115 charged for wear and tear. I called Hyundai Finance and was told one of the tires had less than 4/32 tread remaining and that they needed to buy a tire before they could send the car to auction. This sounds like BS to me. The car had 35K on it at turn-in and the OEM tires should not have been worn out. I was also told that the dealer turn in specialist is not the real inspector and that the car was inspected by a third party company in Phoenix. The reason I had the pre inspection was so I could correct any issues before I had an unanticipated charge. I am paying the statement in full today but this issue has left a sour feeling with us regarding dealing with Hyundai in the future. Our first Hyundai which we still have is a 2006 Sonata and the 2017 Tucson will be our last Hyundai.

I have a 2012 Genesis Coupe 3.8 loaded.. leather interior, etc... The car is only 2.5 years old. The back seat leather started to fade about a year after I bought the car. The front seats started to fade and rip about the same time. I had to give the service dept. bad rating in order to get their attention. They agreed to repair the back seats but refuse to repair the front seats. Im the only one in the car 95% of the time. Ive owned many cars with leather interior. Ive NEVER had such experience where the interior quality is so poor that it falls apart on its own. Im so frustrated with them that Im ready to trade the car in and get something else. This car has been sub-standard in quality and overall value. I would recommend that you stay away from this make until they cleanup their act. Very disappointed.

In fall 2014, I purchased a new 2015 Hyundai Elantra with a 1.8 L 4 cylinder motor. Since then, the car has had standard interval servicing with full synthetic motor oil, done at the Hyundai Dealership. The car is mainly used for commuting to work, and the majority of the miles driven are interstate miles. The car drives approximately 30,000 miles per year. At 105,000 miles, the car developed a ticking from the front of the engine. The standard powertrain warranty is 10 year/100,000 miles. I took the car to the Stew Hansen Hyundai dealership in Des Moines IA, and they diagnosed it as a worn rod bearing, or rod knock. The service Hyundai agreed to provide the parts, but did not agree to provide the service cost ($2500) or loaner car. At the time that the engine needed repair, I was told that the parts would be in as soon as possible. Joe, my service advisor, advised that other cars that are same make and model has been experiencing this issue after the winter months of 2017. He advised that the dealership had 5 others Elantras waiting for a new engine. He advised that the engine components were not getting enough oil due to a manufacturing defect. Therefore, running without oil for extended periods of time. It has now been almost 2 months, and Hyundai is estimating, but not guaranteeing, that the engine will arrive on April 27th. Which is a total of 3 months since I have not had my car. I have been advised that the engine parts are backordered, which tells me that this is a national problem. I have contacted Hyundai Woodhouse in Omaha, NE and they advised me that they are having the same issues with their customers Elantras. I have contacted Hyundai Consumers Affairs about the issue, and asked for reimbursement for a rental car because the process is taking a long period of time. My consumer claims advisor told me that they could not give me a definitive answer if I would be covered by a rental reimbursement. I then asked to speak to a supervisor. The supervisor advised me that the reimbursement would depend if the part was included in a repair campaign or recall. Upon asking if this part would be covered under a campaign or recall because of the national shortage, she could not given a definitive answer, and advised that my reimbursement claim would be reviewed after the part is fixed, leaving me with no clear answer. My family is currently down to one car, and my wife and I both drive to work, which puts a large amount of miles on our one vehicle. I understand that the vehicle is out of warranty, however, we feel that Hyundai has not take responsibility to ensure customer satisfaction. We initially were grateful that Hyundai was providing the parts, but we feel that no-one should have to wait 3 months for their car to be repaired.

Hyundai Motor Finance is not an easy company to work with. We bought our Hyundai and the dealership had superb customer service. Those customer service expectations are obviously not universal when dealing with other entities of Hyundai. We pay our car payments on time every month. The online system did not process our online payment last month even though I got a confirmation number. Hyundai waited 3 weeks before notifying us that they had not received payment. I went online again and paid the payment. I followed up the next morning to verify payment was received. The customer service agent said it had not been. I went online and paid it again per her suggestion. Five days later, Hyundai takes out two payments for the same amount from my checking account. When asked if they could refund, they told me I had to get a letter from the bank, show transaction history, and wait roughly 7 days until the check was cut and sent to me. They can draft accounts but not credit them. I asked if they were going to take care of my late fees. The supervisor said she needed to review the past 3 calls that I had with Hyundai over the last 2 weeks to determine. It may take a few days for someone to get back to me. My complaint is that the customer service reps that I spoke with each time told me different information, and Hyundai does not believe the customer is always right; they believe they are right until proven otherwise, which penalizes the customer. Do not work with Hyundai Motor Finance. They have cost me fees, time, and money from missing hours at work, from having to chase down letters from the bank, only accepting faxed info, not email info and not being able to handle concerns over the phone. All complaints must be in writing.

This is the last car I plan to ever have cuz gots all the options, loaded it - has it all. I have 20 year warranty, free car washes, and its the last car Im going to ever need - it will last forever. Car is fast too, nobody keeping up with it, they can keep dreaming because nothing comes close. This car rides so good and the gas mileage is crazy man, I never have to fill the tank on it. I fill up the tank and I can drive for 3 weeks and its still got a half tank left on it. Im never having any problems with this car and so glad I didnt buy a Honda. Hyundai is the way to go and the best car in the world.

I have a 2016 Hyundai Tucson & I love it but I have a big complaints. All Hyundai vehicles oil changes intervals in eastern Canada are every 6000km. They classified this part of world as driving conditions severe which I disagree. I own over the years three different Hyundais & oil change intervals is same. We use to have about same intervals in 1960 & todays synthetic oils it should be much longer. Hyundai still use conventional oil. I use synthetic on my vehicles, but they tell me you have change oil same intervals regardless what oil you use to be under warranty. I also own 2016 Toyota Tacoma and oil changes on it is every 16000km. They use synthetic oil.

I was driving my 2007 Hyundai Entourage on my way to work when suddenly my driver side airbag deployed. I was not able to see for few seconds which caused me to hit a tree on the passenger side. Note: The front passenger side got the major damage, however its airbag didnt deployed on impact against that tree. My driver side has no damage at all. Luckily it was only me driving and none of my children were with me that day. Luckily the accident happened in my subdivision which is only around 15 mph drive. Had this happened in the highway, it could have caused more damage and probably fatality. 2 questions here: Why would my driver side airbag deploy all of a sudden at a low speed, driving straight on a smooth/dry road in a subdivision? And why didnt the passenger side airbag deploy on impact with that tree? Had one of my children been with me sitting in the front passenger seat, he or she could have gotten seriously hurt - the airbag wouldnt have been there to protect them from serious injuries. We love our minivan and never have any major problems with it since we bought it. It only has around 150,000 miles. This is a MAJOR SAFETY concern that the company Hyundai should address.

2013 Tucson GLS 2.4L • Automatic transmission *Hyundai believes 108,000 miles is normal for a motor to seize. That is what Reggie a representative at Hyundai told me. 3/14/2019. In February of 2018 I purchased my 2013 Tucson. My sister was on the highway, driving highway speed, when suddenly the vehicle just lost power completely. She was able to roll to the shoulder safely, but only because it was a light traffic time of the day. Any other time, it wouldve been trouble. She called me right away. I told her not to start it till we got there, when we got there (Tow Truck already en route) there was absolutely no life whatsoever in the engine. The electronics were barely working, but the engine was not responsive.I had the vehicle towed to a shop, to which they told me the following day that the engine was seized, they explained that the oil pump had stopped working. They even took pictures and sent them to me of the piston and the lower motor blown out. How could this be since it only has 108,000 Miles, and I kept up with the scheduled oil and filter changes! Hyundai says this is not unusual!The warranty is only honored if youre the original owner, and I was not. I would never buy or deal with a Hyundai ever again as long as Im alive, and this inconvenience has cost me time, travel inconveniences, stress, and of course...money, not only do I STILL OWE OVER $8,000.00 ON IT, I can not get to work till its fixed. The Hyundai Santa Fe, Kia Sportage, and Kia Sorento have been reported as having these same issues, but the Tucson absolutely needs to be included, because theyre using the same engine (components) in this model year.

I bought a Hyundai i10 on 31 Dec 10 and the air conditioning unit is not working properly ever since. I complained several times but it has not been rectified until now so I am very unsatisfied with i10.

Consumers please beware when buying Hyundai car. I bought Hyundai Sonata 2011 in June 2014 and the car is a piece of crap. So far I have this car almost 2 years and I already spent tons of money fixing it. Something is always wrong with it. The electrical, the gas, the brake, the fuel line... In addition I received 3 different recalls notices that the car is not safe to drive... Really 3 recalls in less than 2 years?What the **??? I have not even driven 100,000 miles or 5 years on this car yet and have spent thousands of dollars fixing the piece of JUNK/GARBAGE. So stay clear from this brand and do your homework thorough. Dont just Google it because they paid lots of advertisements money to be on top of the search page so all you see is great things about this piece of CRAP. Instead looking at buyers comments on various websites, or ConsumerAffairs to get a real picture and its condition before you buy. Personally, they LOST me as a customer forever. I WILL NEVER BUY FROM HYUNDAI AGAIN AND WILL MAKE SURE ALL MY FRIENDS AND FAMILY KNOW ABOUT THIS. Very angry Hyundai car buyer.

In July 2015, I bought 2015 Hyundai Sonata limited edition. It comes with 5 year road side assistance. Yesterday June 25, 2016, I went to Twin Lakes State Park for small picnic with my wife and 10 months old son. When I was about to return home around 6:30 PM, I realized that I left my keys in the trunk and the car locked out. My mobile doesnt have any network signal, luckily I have called the Hyundai road side assistance by using my friends mobile. The customer care professional took all my details and said, somebody is going to call me.After 5 mins I got a call from someone and they reviewed my details and said, the warranty on my VIN number is not showing up, and they are going to call the dealer and update me. I didnt get any after 30 mins so I called them back again. The story started from scratch again, they took all my details again and said they are going to send a text message, a driver details and approximate arrival time. I waited for some more time and called again, this time the automatic answering machine was telling that, my request was put on hold and asked me to un-hold. I have opted for un-hold, the story started again, they verified all the details again, but luckily this time the customer care professional was nice and told that, he will take it personally and try to reach the driver right away and update.He kept me on-hold for 10 mins and said, he tried to reach around 10 drivers and none of them are not available right now. He continued and said, he will try to reach more drivers personally and call me back once he gets the driver. All this story lasted for about 2 hours, but I havent got any assurance for any help. No assurance on somebody coming, when...etc. I really felt sad about this, because Hyundai made lots of promises for road side assistance when I bought my car. More importantly I was at the lake almost alone with my friends and 10 months old son waiting for this road side assistance.

I have the car since 2012 and have never had a problem except for a battery but that was to be expected. I looked for a long time and checked out many dealerships to make sure I was getting exactly what I wanted. All cars should have back up camera standard. I like the warranty. My SUV is covered bumper to bumper for 100000 miles or 10 yrs whichever comes first. This is why I bought this vehicle so that I should not have any problems. I wanted to make this the last vehicle I buy and so far it is small yet has plenty of room for boxes, my dogs and even people. It seats five people comfortable. I love it.

While returning from destination 50 miles from home, we stopped to take a break. My wife noticed that the rear bumper had detached from the right side of the car. I was unable to snap it back in and forced to drive back with it detached. Because of the wind caused from driving, the bumper (made of rubber) tore even more.I brought the 2017 Hyundai Elantra Limited into the Hyundai dealer in La Quinta. They examined it and took photos, Their position was that it was caused by an outside force and refused to cover it under warranty, I escalated to the Hyundai Southern Regional office. After several days, they contacted me and agreed with the dealer. This is BS because the only damage they saw on the bumper was some missing paint on the underside. I checked it out and there was no paint missing, the surface was smooth, not rough as it would be if it was scraped. The paint was missing because it was not completely painted underneath. I extremely disappointed and would never buy a Hyundai again, I think they are cheaply made. The exterior dents with even a minor bump from a parked car door.

HYUNDAI IS THE WORST WORST WORST! I HAVE BEEN TRYING TO TALK TO SOMEONE IN CORPORATE FOR OVER TWO WEEKS. Everyone in my family owns a Hyundai. My son has a 2012 Sonata that started burning oil. He brought it to Star Hyundai who fixed the problem but actually made things worse. He then brought the car to Plaza Auto Mall where he purchased the car and was told he needed a new engine due to what Star Hyundai did. The warranty claim was denied because they said he never had an oil change. He then produced 8 receipts showing all the oil changes he indeed did have and still they declined the warranty work. He was told that we had NO RIGHT to know why it was denied. On Feb 16TH I spoke to a MS. ** who said she would get back to me within 48 hrs to find out why it was denied. It is now March 5th and still no call back. Today I called corporate and theOPERATOR would not let me tell her what the problem was. When I tried to speak she said SHUT THE ** UP then she hung up. I called back repeatedly and every time she hung up. I have traded in my car and will be buying a Subaru. My son unfortunately was so desperate he traded in his car at Plaza Auto Mall and leased a new Sonata - which we all regret.

The 2012 Sonata is NOT a safe car as advertised. This fire happened without any real warning other than a small knocking sound for only a few minutes before bursting into flames. This car was up to date on service and oil changes and only had 25,000 miles on it. It was brand new when I bought it. Almost died seeing as though no check engine light came on and temp gauge was normal the entire time. Even when on fire.

My daughter was driving my 2011 Hybrid Sonata home from Florida when the engine seized in Georgia. It was towed to Peacock Hyundai where they helped my daughter tremendously by getting her another vehicle to finish her trip home. Since the engine wouldn’t be there in a timely matter, Hyundai gave us fair market value for the vehicle. Everyone that we dealt with was very helpful. I would recommend Peacock Hyundai of Georgia and also the Hyundai products.

I have had this car for 14 days. When I bought it the salesman could not get the nav to show anything but one major interstate. I trusted (HUGE MISTAKE) that the dealership would make it right. Now they tell me it has to be set at 150 feet to show street names. If youre on the highway going 60 mph - or even back roads at 40 - you wont have enough time to make the correct turns. Had they been honest about the severe limitations of the cars navigation system, I would have NEVER bought it. It would have been a deal breaker. I feel the dealership beginning to be very sleazy about this: Hyundai Great Lakes in Streetsboro, OH. Theyre basically telling me tough luck.I will not take the car back; am preparing to call my lawyer and will scream to the high heavens about this. I was tricked and lied to by this dealership. JUST DONT BUY A HYUNDAI... SEEMS LOTS OF THE DEALERS ARE SLIMY!!

I bought a new 2013 Hyundai Elantra GT. I was promised 27 city 37 highway. I am barely getting 22 city and 31 highway. My sister bought the same car a month later and is getting the same results. We took the cars in for a Mileage Check and they did a completely fraudulent test with bogus results and basically told us to get lost - there was nothing they could do for us. Details: They made us top the engine and returned our cars having NOT been topped off - hence the faulty results.

This car was sold to me as a higher end model, so my expectations coincided with that. About a month into ownership, the car started emitting this terrible smell every time I accelerated onto the interstate. As winter progressed, the smell stopped. When the heat returned, it came back. It seems to stop after a while then return after oil changes. Ive had the vehicle a little over 2 years now, and the compressor already died. I dont even run the A/C over the 3rd bar even on the hottest days! Gas mileage already seems to be waning. I was doing 40mpg (primarily interstate driving) on regular unleaded with 10% ethanol. Now its doing 35 or so. I really like the push button start and car door lock/unlock.However, Ive been having trouble getting the car to lock over the past couple of months. Ill press the button as usual and nothing happens. Its sporadic, cant find a pattern by temperature, weather, or amount driven. On a different note, the volume doesnt automatically adjust to engine speed, so Im constantly adjusting the volume. I would much rather pay attention to driving! On a positive note, the car is comfortable and rides well. The heat and A/C work quickly (when they function). Two settings on the heated seats is really nice.

I am writing to you today regarding my Hyundai Sonata Hybrid that I bought brand new in August 2016. It’s been less than 2 years and we already had to take our vehicle to the mechanic 4 times to the Hyundai maintenance service. After going to Hyundai mechanics numerous times they are still uncertain about the fault in my vehicle. My wife and I have been very disappointed with our first Hyundai Sonata. Numerous times we have gone back to the Hyundai maintenance shop to attempt to have our vehicle fixed, which then follows up with me getting a rental car for the day. The very following next day I have to pick up my car again as the mechanic tells me the issue is resolved but it’s not. I’ve listed the days below for details when my Sonata has malfunctioned.Heading from Santa Clara to San Francisco about 40 miles drive. Was looking for parking and when in the middle of the road my vehicle decided to stop without any warning. It wouldn’t start and we had to wait about 20-25 minutes for my car to start again. We followed up with Hyundai the next day and they said they didn’t find any issues with it. Therefore I wasn’t able to have any record of it in the Hyundai maintenance system.The second time it occurred when my wife and I were heading to Long Beach for our Babymoon. Our issue happened multiples times during our trip. Every time we stopped by at the gas station our vehicle malfunctioned. We had to wait 30 minutes before the car would start again. At that time I felt very unsafe as I had my pregnant wife with me and was hoping the car wouldn’t stop while I was driving. Due to the malfunction, our trip was not only delayed but dangerous for my wife.During this time they had found a fault in the vehicle and had to replace BMS. Invoice number ** on Feb 7th 2018. Our third accident happened after getting my vehicle back from the maintenance, I had to go to SF Airport to pick up my friend and the car stopped again! Replaced OPU, OL Pump Unit. Invoice number ** on Feb 14th 2018. The fourth accident happened when we had an emergency and had to take our dog to the vet for his surgery and after dropping him off my car stopped again! Replaced PRA. Invoice number ** on Feb 20th 2018. Mileage of my Vehicle still under 50,000The Hyundai service center has not been able to find the problem and resolve it even after having numerous types of test. After going to the Hyundai service center numerous times, I have the fear of my vehicle of being very unsafe and I don’t want to take any kind of risk with my family in it. I am afraid that my vehicle will stop at the stop light or worse during the drive. Looking forward to hearing back from you regarding Hyundai Malfunction Issue.

My biggest complaint has nothing to do with the vehicle. I love the car I purchased, a 2013 Hyundai Sonata Hybrid Limited however, it turns out that Hyundai USA is downright incompetent. Be warned, that if you are considering purchasing a Hyundai try giving their customer service line a call to get a feel for what youre in for. Oh, and absolutely positively make sure you get an owners manual!!! Just trust me, when you drive off the lot you are on your own.

I was driving along a straight road 4 weeks ago when there was a sharp crack. A hairline crack appeared down the plastic decal of the climate control system and the audio system. When I took the car to the dealer they stated that it was a scratch and not a crack and the manufacturers have refused to repair it under the Warranty (there is a 5 year Warranty on this car). I am a 74 year old lady so there are no children in this car to cause a scratch - it is very definitely a crack, but the dealer says it is not. I feel as if I am now in limbo with this.

In June of this year (2016) I went to motor vehicle to get the necessary paperwork to register my car in my new location. I called Hyundai Motors to find out what I need to do get the title transfer. I was told to fax all my information to them including the paperwork from DMV. I faxed everything down to them in June and I was told it would be a couple of days, to get it to the mvc. As of today I still do not have my title. I have called almost everyday and Ive been hung up on. Ive talked to 4 different supervisors and gotten stone walled on every phone call. Their favorite answer is The title dept isnt available at this moment. Hyundai Motor has the worlds worst customer service and support.

My 2007 Elantra SE was just totaled this month. This car is one of the best cars we ever had. It still runs like a top but the rear end damage totaled it. This car never needed anything besides regular maintenance. It now has 230,000 + miles on it. It was very comfortable, peppy car and it will be missed! This was a great car and I will buy another one.

Well car ran great until 55000 miles. Check engine light intermittently coming on and off. Engine sounds like its failing. Took it in under warranty and cant get any Hyundai to be able to repair the failure but as soon as I get it back the failure occurs. They claim to give you the best warranty but in reality its just a piece of paper. They dont actually stand behind it. Purchasing a GoPro now to prove issue and show consumers what a RIP off Hyundai is. Paid 18,000 for a new car that didnt make it past 60000 miles before failure. Dont buy a Hyundai.

In Europe Hyundai offer a 5 year, unlimited mileage warranty, with Hyundai Assistance (Call us for anything you need. Even if it a tyre with low pressure, is the sales pitch). Last Sunday I called them and told them that my left headlamp was not working on my 2 year 10 month old Hyundai. Additionally it was a Sunday and I needed to drive the car at night. They sent a mechanic, but alas, he did not have a lamp (!!!). I took the car to the garage the following day and despite all the issues, they charged 60 euro (approx 78 USD) for a lamp claiming that warranty does not cover the lamps. Lol...

I wouldnt be writing this if I could have resolved my issue with the dealership or the district manager, but I have been given excuses that came with delaysand ultimately a denial to repair my engine after a complete failure with about 70,000 miles on the vehicle because they saw sludge in my engine. In the spring of 2010, I purchased a 2011 Hyundai Sonata Limited. I am the original owner. I had been so pleased with my car that I actually convinced a friend and my sister to also buy a new Hyundai. After my engine failure on April 5, 2011, I had my Sonata towed to Glendora Hyundai in California. Today, I was informed that my repair has been denied because they found sludge in the engine. I did provide all my maintenance records but it seems that is not good enough to use my 100,000 mile warranty. It took the dealership 18 days to tell me that my repair has been denied. Of course during this time, I have been renting a car since I was also told that no loaner would be provided while they tried to resolve what to do. According to them, the decision was not to repair the car was also agreed to by the Hyundai district manager. So much for the 100,000 mile warranty that they keep touting. Dont believe it. It seems they might have covered it had all the maintenance been done at the dealership. My advice is dont buy a Hyundai. They wont honor the warranty if you have a problem.

I have a santa fe sport and sonata purchased within 1 year of each other. There have been several warranty issues on both cars. The company is horrible to deal with. MOst recently I called the company because of the issues I had with the dealership and they were no help because the dealerships are all independent, but the next closest dealership is over 1 hour away and you have to go to a dealer for warranty issues. When I spoke to their customer service about rental reimbursement for warranty issues, they said they do that, but dont guarantee (since it may not be a warranty issue and they dont know for sure until the car is fixed). I asked if there was a certain type of car I needed to rent and they said no and said it would be ok to get something similar to the car I own and that would be considered when issuing reimbursement. So I got a mid size SVU rental because I have a santa fe sport and then they would only reimburse about half of what I paid. If they would have been up front with me and said, the max we reimburse is $** then I would have tried to find a cheaper rental. So my warranty repair cost me over $200 in rental fees.

2012 Hyundai Tucson. Bought my Hyundai late in 2012. My car has 86,000 miles on it (I commute for work) and the motor is shot. No noise. No lights. No warnings at all. I was traveling and engine light came on and thirty SECONDS later I was on the side of the road. I have had to argue through all of this with the dealer and Hyundai in order for my car to be repaired. I have (thankfully) kept all maintenance records through my mechanic. Needs new motor and there are none available because Sonatas were all recalled for the engine design issue. Same issue as the design flaw in mine but Hyundai gambled with lives and warranty that the engines wouldnt go until after warrantys were up. This has been a nightmare!!! They are telling me it is going to be 8 plus weeks before my vehicle is repaired. In the meantime the dealer has given a loaner car that is NOT comparable to my vehicle what so ever and it is the Sonata you know the one that has been recalled for motor!! Are you kidding me. Husband and I are speaking to a lawyer... Can you say CLASS ACTION LAWSUIT!!!

I have never been so disappointed in a brand in my life. I will die screaming from the rooftop how awful Hyundai has been in regard to this MAJOR recall. The engines was recalled in 2017. I had it check. ONE YEAR later it blew while I was driving it with kids in the car. The only way I could get urgency from anyone at Hyundai was to merge a call with corporate and the dealership together because neither could lie to me at that point.Today 6 weeks later I am attempting to get my claim reimbursement and I just noticed NO ONE contacted me to tell me that there was missing documentation. So I called the claim department. They informed me that not only do I have to submit a receipt for the towing I needed to show a bank statement. Additionally, the documents that the supervisor Kaitlynn told me I was missing was completely different than the documents that Guadalupe (my claim agent) listed on my claim site. So had I not called I would have submitted documents that I didnt need to submit prolonging the entire bunk process set in place.Now the dealership... I picked up my car and left a message on 9/29 asking for a return call. I called again today 10/9 because I had no return call. They listed a oil change sticker on my window for 8500 from the day I picked up my car. When I spoke to someone today they stated oh no. It needs to be 3750 miles and asked if I wanted to make an appointment. MAKE AN APPOINTMENT? I just picked up the car. NO. Nor will I take it back for additional service. This is a disaster and will be the LAST Hyundai I buy. BUYER BEWARE. This is not a good brand that values customer service. This is a cluster of a company that is barely getting by.

My father owned a 2013 Hyundai Elantra. Previously the car had shown multiple failures such as the steering unexpectedly locking or brakes making loud obnoxious sounds. A few days ago my sister and mother had gotten into a car accident. The car had went airborne and went head first and hit a curb. The car is currently totaled and my mother had multiple injuries. The airbags had not opened during the process. This is outrageous and we would seriously like to have this problem solved. Luckily no one was in critical condition, but still this should never happen.

I purchased two years ago a 2011 Hyundai Sonata Limited certified used from a local Hyundai dealership in Waterloo iowa. At the time had done it to replaced another Sonata that had electrical issues. Last September I was made aware via the Internet that my car had a major recall with the motor. At the time, I thought about trading the car in, but no dealership would touch the car because had a knocking noise which lower value of the car. So fast forward today, I eventually had the engine replace.When I picked up my car the dealership they not only replaced the engine but done the recalled for the brake stopper pad. Soon after my current nightmare started. The motor sound like it was whistling sound every time I drove it. At first I thought it was because it was braking in so I didnt let it worry me. Then a few months later it stop this when the knocking sound came back. Also car didnt want to shift right and one time it would not start at all. Last straw was the check engine light came on and stay on. I had taken the car into a local repair shop who put it on the computer. This is when he informed me that three of the four valves were gone. That should not happen if a complete engine was replaced.So I contact Hyundai to informed them that my engine was gone again and they need to buy back this piece of junk. They took their sweet you known what time to respond to my request or even find another solution to my problem. They cant be trusted. I should mention, on September 27 about 400 pm CST I almost in serious car accident with this piece of junk. As I pulled into the parking lot of daughters dance studio, I had applied my brakes. Was putting the car into park, when the car suddenly speed up and jump the curb coming within inches hitting the building. I was completely in shock when it happen. So, asked if she seen me put my foot brake on the brake. She told me yes.So right away I called Hyundai about this event and got told have my car tow to a local Hyundai dealership which would had been the one who had done the original recall work. I done it as told and when I did not hear back from Hyundai or the dealership where the car was tow to, I got a big song and dance from them that it went to some regional Manager I should hear back soon. As of yesterday did not hear back from them, so I had my car tow outed the dealerships parking lot and sent to another reliable automotive repair shop to have the car inspect for engine damage and the brakes fix.I was lucky I had not been killed driving this piece of junk. I am now 10,000 dollars under water with this car, and cant even drive it. My advice to all who are thinking about buying a certified used Hyundai Sonatas or any other hyundai product that matter is dont. You will get burn and hurt. Take it from me. They make a beautiful product for great value, but being cheap is the being not worth at the end.

Worst experience of my life. I bought a 2017 Veloster, drove it off the lot with 6 miles. Within a year I’ve had my power steering column replaced, the motor for my sunroof and my MOTOR BLEW AT 28K MILES! If you have any work done to your car, expect not to hear anything for 3 weeks and them keeping your car for 2 months! The techs there take everything as a joke, and laugh about how many problems you have with their cars. One of the techs even stated if we told you how bad they are, how would we sell them? I took my car there the month before complaining that it was driving weird, they never even test drove it and stated everything was perfect yet a month later I was left stranded on the road, yet again. Please whatever you do, stay far away from the Tampa Location and Hyundai ALL TOGETHER!!! Worse choice I ever made, I regret buying that car!!!

I had bought a New Hyundai I20 Era on 19th of June 2012 from M/S Advaith Motors Pvt Ltd, Bannerghatta Road, (Next to Spar), New # 1 to 5, Old # 44/1 A, Bangalore - 560076, +91-80-22966201/3. Immediately after one month of the Drive of around 400 KMS, the drum brake sound started. Since it was new car, I thought may be it needs to set or something. However after the first service I still have the same issues, then I realized it is real Problem. After that I had visited and asked them for replacement or fix of the brake system. They did some cleaning and then they gave it to me and it went fine for few days and again problem started. Now it is 3 times the Brake system has been replaced and then number of times it has been services, the brake problem persists.Due to the assurance given at the beginning of the problem by Service Manager in Advaith, I kept on going to them to fix the issues and then drive for few days and then go back again to fix the issues. Now after it was going to be one year, I raised complaint in May and then Brake was replaced to fix the issues saying that it is a service issue. However again the problem is still there. Yesterday I had Advaith Service personal visit and also see the same issues. I had driven around 10 KMS to show him the issue again and then they ask me now to bring again the Car to the Garage and then will see and fix the issue.Since I have been wasting my precious time of Visiting the garage and keeping my car in the garage for repair and replacement, I will no longer be able to do the same. I need a permanent solution. I even tried to sell the Car 2 Lakhs Less than the Amount within 7 Months of Buying due to this problem; however no one is ready to buy the car with Brake Problem. Due to the Brake issues if any thing accidental happens, Hyundai will be responsible for this. I have to use this car as I have to travel to office with the same only. I had already had minor accidents due to disturbance and also when I tried to avoid the sound. I had spent significant amounts of time and also money for this Problem, if not given permanent solution then I would not not hesitate to claim it too. So please let me know your feed back so that I can go to further Process of getting my rights.PS: I had call to the Customer Care today and they said I have to go to service center again and there is no solution other than that. And they also said complaint was raised them in May (after 11 Months) and so it is Service Issue. If I would have complained on the second month to this mail ID or Customer Care I think it would be better rather than going to the Distributor who always takes the ownership of the Product as to the Law. However now I am coming to you directly to have solution. Please let me know if you need scan copy of all the Receipts and Proof History of Break issues with Advaith Hyundai from the day it started. You can also refer the History of the Car. I am also posting a Registered Letter to the Corporate address.

Bought a brand new 2017 Hyundai Tucson eco, I only had it for a few months and its been in the shop more than I have been driving it. All types of problems with the electrical, it is at the shop at the moment I am typing this while mechanics are scratching their heads to figure out what is wrong with it and how to fix it. I called Hyundai corporate they said they would return my call, You think they did. What a joke. They have no concerns about the safety issues with this car even though I tell them that the windshield wipers stick two to three inches from take off on the windshield. AC sounds like Gremlins are about to attack you coming from the vents. Transmission drives and shifts like somebody that does not know how to drive a stick shift when this is an automatic vehicle. Gas gauge sticks even though its full and you cant put any more in it. The gas gauge will read from a half tank to 3/4 of a tank full until you hit a bump. Including with the issues the dash lights dim and brighten by themself. This car should have yellow lemons painted all over it along with every car that Hyundai puts out especially since corporate is treating their customers this way, not a very good ethic on gaining your customers Trust or to get repeat customers. I really dont understand how this company is in business. I guess thats why our government had to do a bail out on their **. My experience alone it has been a real shady experience.

I phoned Hyundai Roadside assist at 8.30 am for my car in my driveway to be towed to my preferred Hyundai dealer which is only 25km away. I was told there is a 3 hour wait, 1 pm came, still no tow truck, I called them & apparently my request had been canceled. So, I have to wait another 3 hours! 4 pm arrived & still no tow truck!!! I then phoned & canceled for today! Hopefully, better luck tomorrow!!! If not, A Current Affair here I come! I tried to contact Customer complaints to NO avail!!!

I bought a brand new 2013 Hyundai right off the tractor & trailer. After 9 payments & 15,000 miles the turbo & motor are completely broke. Hyundai wants $10,000.00 from me to fix. I do not have it and shouldnt have to pay it. After 3 weeks of appeal, deny, appeal, deny, appeal, deny...I am trying to get a loan for the money. I bought Hyundai for the warranty. I expected the car to last longer than 9 months. So now Ill have a new car & 2 loans. This little car is not worth the now $34,000.00. A big business should stand behind their word. They are taking advantage of a customer. I will NEVER buy Hyundai again. I will tell everyone my story. I will also take advice on dealing with Hyundai. Please help. Dont even look at a Hyundai. Turn around. Run...Fast.

I bought brand new Hyundai Elantra 2014 and after 3 years my engine failed. They couldnt identify the cause behind engine failure. They ordered new engine from Hyundai for replacement. My car is at dealership since past 6 weeks and still they didnt receive engine nor any updates. Worst service I ever seen for any automobile companies. Their cars are not reliable and not long list. Poor choice to buy any Hyundai car. Its better to walk than having car from Hyundai.

My only advice is that you check the Hyundai out carefully: repeat to the salesman every word he tells you about the price. If he says the car is fine, dont take his word for it. We love the car but we were lied to about the price. The car was for my wife, we test drive like 8 different makes and models that day. I paid cash or cashiers check for the car. If my wife didnt like as much as she did, I would of never bought it, because of the lies.

My airbag in my 2004 Sonata didnt work. In the accident, I dont understand why the airbag didnt deploy, only the bag from the seat and was not even half-full. The car was totally wrecked, but not from the front at all. Somebody hit me on the front side of the car in the drivers side. I woke up in the hospital with the news that my air bag was not working. Im concerned about this. How we can do something about it?

I was in a severe car accident last May. Hyundai tells me they are working directly with my insurance company and that the charges would be covered, not to worry and if there’s any problems they’ll contact me. With recovering from injuries, they give me no indication that I still have a balance from the crash that the insurance did not cover. They put me in a brand new car without even mentioning the thousands I’ve dollars I still owed. I was left in the dark. My credit score plummeted. I then find out through the credit bureau that I have a balance on my Hyundai account that was never dealt with. I call Hyundai and they tell me it’s my fault and I should have checked in with them. I explain to them I was told everything’s as being taken care of while I was being treated in the hospital and if anything was off that I would receive a call. They tell me I shouldn’t trust everything people say!!! No word of lie, that’s what they said to me. I’ll NEVER do business with Hyundai again. They do not care about their loyal customers at all. Ruthless.

We purchased a 2014 Hyundai I40 from the main dealership in Stratford-upon-Avon. We were contacted to notify is the vehicle of been through the workshop and was ready for collection. Within an hour I realised the clutch was faulty as it had to be pushed to the floor before you could select a gear. I returned it to the garage within an hour. The head of sales said yes, there is a fault on the clutches. We can do a temporary fix until Hyundai release the relevant parts to rectify the fault. What beats me why sell a car, knowing it has a defective clutch. I know I can return the car and get my money back but I have been assured by Hyundai UK. The clutch will be rectified by the middle of June. According to the dealership, there are hundreds of I40s out there with defective clutches. So if you have a problem take it back and demanded it is fixed.

I am not going to give my full name via an email message due to security reasons. I will note, however, that when I sent messages to finance online, both my name and my account number where showing as if attached to the email and I repeatedly received what appeared to be canned responses asking me to give my full name, via my email. I find this unsettling - as if finance is deliberately delaying or avoiding addressing issues and/or questions from its customers that take their time to write them. I further question the point of sending finance emails... It is neither helpful or gives me any confidence that my needs are being addressed expeditiously or that I am cared for as a customer that pays on time and cares about ones credit.Last month, I not only wrote finance multiple times, but I also went to the dealership and spoke to the finance department. The department kindly explained to me what their limitations are with regards to what my concerns were at that time (Hyundai received three payments in January via Wells Fargo and I wanted my account reimbursed for the overpayment) and I ended up having to sit in someones office, just to call finance outside of the state to try to resolve the issue. Given Wells Fargos recent debacle, I dont know who is at fault but I made every effort to make sure that finance received its correct payment up to and including an attempt to pay in - person and in cash.All that I asked yesterday (literally two weeks after supposedly getting the initial problem resolved) is that finance justifies a $47.67 request for payment this month included with my monthly car payment (which also increased) so that I can determine what to do. Finance wrote me back. They obviously have my email information. They referred to me by my first name and know my account number. My account information was attached to my email. I do not understand why I am having such a difficult time paying finance my correct auto payment since the new year. I had a Hyundai for over 10 years prior to the one I lease now and it was paid off before I got rear-ended and ended up having to lease another one.I never had any issues at all period with my payments or with the previous (paid off) vehicle and now, all of a sudden, after the new year I find myself with a car that I have to keep bringing in for the same repair and issues with making a simple car payment. I am frustrated and think it is ridiculous that I have to jump through so many hoops just to make a simple, correct auto payment. I also find it insulting. I do not understand what the problem actually is - Is it the online system? Is it that finance does not permit the dealership where customers purchase their vehicle to discuss or have access to information once the vehicle drives off the lot? Is it Wells Fargo? I dont know. But I do know that when I triple paid in January and then walked in to finance to pay in cash, I could not do it.And, after repeated efforts to resolve the whole debacle, finance has the audacity to ask me to pay more and has not justified why. This is not the way to handle a long time customer that pays on time. This is the first time I have ever leased a vehicle and this experience is ruining my enjoyment of being a Hyundai car driver and owner. Why would I want to give my full name in an email? Any person with an ounce of common sense would not do that in a Gmail.

I bought a Hyundai I20 from Hyundai Culemborg - Cape Town. I took delivery on 30 July 2011.There was a noise coming from the steering and I informed the dealer.The noise got worse as I drove the vehicle.I was told to take my car to another dealer and they told me to take it back to Culemborg to sort out. I was then told to book my car into Milnerton, Cape town, which was inconvenient for me.Something was only done when I took my car into the dealer on Saturday, 10 September and asked for the manager.Eventually, my car was collected on 14 September. I was told it would take a day to sort out.I was then called on 10 September to say the part will only be arriving on 26 September and I would get my car by the 26 or 27 of September.I was offered a replacement car to use in the meantime, but an automatic was delivered. I do not drive automatic so I asked for a replacement which was brought to me.The two left hand doors dont line up either.Surely, a new car should not have these problems.These cars should be checked before arriving at the dealers, and clearly, this vehicle has not been checked correctly.I am paying a lot of money for a new car, which does not seem new. A new car should not need to have a part replaced! I am very dissatisfied with the entire experience of buying a new car at Hyundai. I requested a new car and was told I would not get one.I will be taking this matter further.

After buying a 2017 Hyundai Sonata Sport in October of 2016, we noticed, at the first washing of the car that the clear coat was marred in several areas. We immediately reported it to the dealer. We took it in, he agreed that it was a defect, and sent us to several different body shops to see if anything could be done. We had it detailed (at our expense) and buffed but the marred finish was still visible. The dealer then advised us to call the manufacturing which we did. After months and months of runarounds from Hyundai Corporation, we are no closer to getting our car fixed. Their case managers dont return our calls when they say they are going to and every time we call them, we have to repeat our story countless times. Today we were informed there was NOTHING they could do. Sorry! We feel like their customer service is very poor and that stall you, hoping you will give up hope and go away. I will never buy a Hyundai again after this experience.

We bought this vehicle in the last week of December 2014 and got delivery on 2nd of January 2015. After couple of months the squeaking noise started from the sunroof. Went to dealership in March 2015 and they could not diagnose the problem. I went again after a week in March 2015 and they acknowledge the noise. They took the car and told me to pick it up at the end of the day. When I called them at the end of that day, they said, they do not have parts and it will take two weeks to get the parts.I called Hyundai Canada and talked to Customer Relation department. Their response was very cold and promised me to resolve the issue ASAP. Nothing happened for two weeks. Hyundai Canada also refused to give me a rental car as they said it is not a safety issue. But the dealership had taken the roof off and the car was not drivable. After many follow ups over the phone with Hyundai Canada, nothing happened. They continued promises without any outcome. They dealer said they have no control on parts. It took more than four weeks to receive the parts and finally in April they gave the car back to me.After driving for a week the squeaking noise started again. Went to dealership and they said that the mechanic who repaired the roof has gone to his home country and will not be available till the end of April 2015. I called Hyundai Canada and they gave no response. They said that they are sorry but there was no solution to the problem. I requested them to take the car back and give me a new one. They said Hyundai Canada do not have policy to buy back. Followed up with dealer many times with no positive response. In May went back to dealer and they did something to stop the noise. The noise stopped for a week and again started. Now the noise is so annoying that it is hard to concentrate on driving. I feel that I will meet with an accident as my attention is diverted due to noise.I have told Hyundai Canada and dealership that this piece is defective but they are not listening. I called dealership to look into this again and they have told me that they dont have a vehicle to lend and I am in waiting list. I called Hyundai Canada and spoke with Customer Relations and their response is the same as before. They continue to mention that they are sorry and trying to do their best to fix this. I am been trying to resolve this issue since last seven (7) months with no possible resolutions. I strongly feel that I am cheating and robbed. I am paying my car payments very regularly. We are middle class hardworking family and it is hard to meet ends. This is giving us lots of stress and anxiety which we do not want. We bought a brand new car to have peace of mind but this issue has taken all the peace away.I feel that as a consumer I have no rights and my hands are tight as Hyundai Canada and Dealership are playing games. On October 4, 2015 the speedometer blacked out, which is not showing the speed, fuel, fuel consumption, outside temperature, heating/cooling as well as the seat belt warning is showing. I called the dealer and they told me to bring the car on October 7th, 2015. They took the car and when I followed up with them at the end of the day on October 7, 2015, they informed me that the cluster (electronic part) has failed and they do not have the part. They will let me know when they will get it. Also they have taken apart the sunroof and for that they do not have the part.The service manager is telling me on Friday October 8, 2015 they still dont have the part. I followed up again on Friday October 9, 2015 and they didnt receive the part. The manager told me that he has no clue when the parts will come. The status is not showing as backorder as well. The Thanksgiving long weekend passed and I called the dealership on Tuesday October 13, 2015 in the afternoon to inquire for the status. The manager is telling me that they still are not aware of the status of the parts. He said, he will call me when they know the status of the parts, which after probing for many times, he said he cant tell me the exact day when the parts will arrive as the system is not showing anything.Also Hyundai Canada tells me that I am not entitled for a rental car as I have not bought the extended warranty??? The car remains with the dealer with no definite answer (October 19, 2015). Called Hyundai Canada and my calls were transferred to the voicemail for the customer relations. Waiting to hear from them.

I have had nothing but problems from Hyundai since I bought my SUV in December 2017. Blue Link is a joke. BTW there is no one at Corporate Headquarters over Blue Link. Customers are subjected to whatever decisions are made concerning problems by whichever Supervisor is working that day. NO ONE ever owns the problem. NEVER give this company access to any of your bank accounts. They will charge what they please. THE WHOLE HYUNDAI CORPORATION is a joke!!! They changed policy about making one time payments WITHOUT ANY notice to the customer. I changed from electronic bills to paper bills so I can mail my payment in to them rather than pay a fee from Western Union to make a one time payment. Since they are NOT trustworthy on having access to your checking account, I will not give them the ability to access my account!!! I detest this company!!!

My engine gave out 12/15, its now 1/27 and its been at the dealership for over a month now. A week after the New Year, and after various calls and check ups, I finally got an answer that my warranty would be extended on the engine. The communication has not been the best at all. They offered me a rental but only in the city that the incident happened in which is 6 hours away from home. In addition, I exhausted over $1,000 on hotel/car repairs after the incident took place. I did my due diligence to submit all the info needed for my reimbursement as soon as I found out the engine was a Hyundai issue. I submitted at least 15 documents pertaining to my proof of ownership and explained that I was stranded in an unfamiliar town for two days due to my engine failing. Ive been more than patient and am still without my vehicle, which is somewhat understanding because repairs and ordering parts take time...the funds that I lost however should not take this long to recover. Since then Ive called in several times to get an update and was assigned a case manager Christina who I missed the call from and when I contacted her back two days later I havent received a response back in a week now. Ive left emails and voicemails each day, and once again contacted customer care to escalate the issue. The agents Ive spoken to were thorough and seemed to care but are powerless in rectifying issue. I work 10 hours a day and when someone has an issue, I look to rectify that problem within 24hrs. We may enter another season by the time I get my money back. Once I pay this vehicle off in full, I will not be doing business with Hyundai again, and I dont recommend anyone else to. Your time and money are not valued enough.

I own a 2013 Hyundai Genesis. I am the second owner. My car have been make noise in the rear end of the vehicle. I brought it in over 3 times and the mechanics said nothing is wrong its normal. He took a ride with me to hear the noise he heard it but dont know what its from. Recently the bolt that goes thru the lid broke. They fix it but the noise continue. I brought it back they told me come back another time theyre busy now. The driveshaft fall off they dont wanna fix it and tell me warranty decline my claim because I been abusing the car. Mind you my car is still under warranty.

I paid 36,853.00 for a Sonata turbo Tech pack and came with a FOD. Chrome tailpiece rusted within in the first week. I examine carefully several time where this dusty rust came from. Why I have rust particle in top of the tailpipe every day? UMMM To repair I have to paid 400.00 dollars to the body shop to remove the bumper cover and surprise, we found metal shaving in the cavity of the bumper frames were the two bolts hold in place the uni-body and the bumper frame. We have photos and planning to reporting to BBB. Manufacturers corporation sometimes they have angry employee damaging the products to make the company look bad. The quality control department for Hyundai is completely responsible for any FOD left in a car. The dealer was notified, they dont care. I submit all the evidence to Allstate claim department. Total repair 650.00.

Bought a 2012 Genesis in Dec of 2012. Have had three transmissions in 14 months. Car in shop twice for almost a total of 60 days. They did fix it under warranty... replaced the trannys but still not running like it should. Dealer offered me 3 monthly payments... The Manufacture said... ONE one month... I dont feel safe in the this and the tranny still doesnt seem right... Their customer satisfaction is terrible... I told them where to put their offer of 1 payment... Never buy their products!!!

I was told that I would get towed within an hour. I called 2 times to see why they hadnt showed up. Each time they said it would be another hour. 3 1/2 hours later the tow truck arrived. He said that he just received the call. I asked if AAA would have been quicker, and he said yes that I would have gotten help right away.

I have a 2013 Hyundai Elantra GT with Nexen tires. I currently have 30,000 miles on the car and have had issues with both front tires. Left front tire blew out, sidewall failure and I replaced it. Passenger front tire had a sidewall bubble and I just replaced that one. I have seen many complaints about the tires on this particular model but the company says there is no issue.

I bought this Hyundai Elantra new from the dealer on 2014. It doesnt even have 47000 miles and the passenger door handle paint, which is rarely used, is already peeled off and according to the dealer the body paint is already out of warranty (yeah! And they claim to have the best warranty). I just looked over the Internet and it was a court dismisses peeling paint class action against Hyundai on 2017, I dont know the reason this was dismissed but evidently they continue doing this sloppy body paint in all their cars, this and many others complaints from the customers with zero acceptability from Hyundai have convinced me that this is a company I cannot trust so this is gonna be my last Hyundai car.

My warranty was voided by Hyundai because of their authorized dealership installing an alarm system without my knowledge. I was informed of this after I took my car in because of cranking issues, gas smell and car jumping into different geals by itself. After the dealership pulled and worked on everything on my car, they sent a field engineer who told Hyundai to void my warranty. Now I have a car that I cant drive because of safety issues and not one representative from Hyundai cared that my car was is unsafe to drive while Im still paying monthly payments on the car. Its amazing how Hyundai voids a warranty after their authorized dearlership install parts when you didnt ask them too. I eventually was sent an official letter from Consumer Affairs stating that they paid me for this service. Well Hyundai, if you paid me for this service, Im still waiting for the Check!!! Dont TRUST Hyundai. As there commerical says, They shoot straight with their customer. Yes they do, with lies to avoid their obligations.

We have a 2012 Hyundai Sonata Limited with 30000 kms on it and it has been at the dealership in Fredericton, NB for 7 weeks now waiting for a wiring harness which was diagnosed after replacing the computer and fuel pump. The engine light continues to come on time after time. The wiring harness arrived this week after 7 weeks only to discover Hyundai sent the wrong one after being hand made in Korea. Now they tell me they have another one coming from Alabama, amazing how that got there. On top of this problem, since we bought the car new, we have had constant steering problems with the car which cant seem to be fixed, along with the alternator pulsating and the battery going dead. After contacting Hyundai Canada several times, I keep getting the run around and they will not put me in contact with someone that has some decision making power. This car is unsafe to be on the road as it self accelerates when the engine light is on.

I am using a Hyundai (I-10) car, about 2 yrs old. It has a major defect since I bought the car. I sent it to the showroom many times where I bought it from. But my prob is not yet solved. Due to this problem, I am putting a case against your Hyundai company.

PLEASE read this before you go purchase a vehicle from Hyundai Vacaville. My husband and I researched the new Hyundai Veloster and decided it was something we were interested in, the only problem was that to even look at one we would have to take the drive out to Vacaville, we were greeted by Dean and took the only one on the lot for a test drive. We fell in love with it, the next step was agreeing on a price. We played the haggling game (I did my research). We came to an agreement and up next was FINANCE. Let me start by saying we have excellent credit so this next step wasnt a concern, unfortunately we sat down with the shadiest crooked finance guy (GREG **). Im aware of the stuff they try to push on you i.e. extra maintenance, Gap and paint protection, we just wanted the car. We did opt for the car paint protection because as Greg put it its only $4 a month. Move forward less than 24 hours later we spoke to Dean from the dealership and said we changed our mind about the paint protection and would like it removed from the contract, Dean informed us that Greg was not in, but hes let him know and get back to me. Fast forward to Wednesday, no return call from Dean, I called and spoke to Dean direly and asked again about removing the added OPTIONAL paint protection, he said he spoke to Greg and it was too late. HOW IS THAT POSSIBLE, I called less than 24 hours after. After many phone calls to Hyundai customer service I got nowhere. I decided to read through all my paperwork, lo and behold GREG ** not only were we stuck with the paint protection he also added GAP coverage, I specifically told him we would be paying off the car, why would I need GAP. Fortunately for me I caught it in time but the process to get it removed will not be easy. Long story short PLEASE take the extra time to go through every page of your paperwork and dont let anyone like GREG ** bully you into signing for any extras. May your next car buying experience be a happy one.

I agree with the gentlemans statement on 10-19-2011. I also have a 2008 Sonata and the sun visors after about 2 years started to fall about half way down. It’s very annoying especially while you are driving. First, it was the passenger’s visor and then a few months later the driver’s visor. At first I thought that the kids were just admiring themselves but then my side started to do the same thing. Thats when I knew it was an equipment problem. Hyundai fixed both visors because they were still under warranty. Now Im having issues with the ESC light coming on and thats why Im doing research tonight. Thanks.

How upsetting, to buy a car with 100000 mile 10-year warranty, and to have both visors break, lights over mirrors dont work and Hyundai says not their problem! Not covered! Its such a simple little thing to fix, and your company wont cover it. Its not like I got in the car and said lets break the visor today causing everyone who gets in the car to hit their head on it. Thanks.... a lot......for... what???

Don’t use Hyundai’s emergency roadside assistance. They left my wife stranded in 105 degrees in rush hour traffic on a busy highway. She had a flat tire and called Hyundai Emergency Roadside Assistance and two hours later they canceled her tow. They blamed it on AAA. They said to call our own towing company and we would get reimbursed. Four months later no reimbursement. Hyundai roadside assistance is worthless and dangerous.

I purchased a used 2009 Hyundai Accent last November (2014). I have had nothing but problems with this one car owner vehicle. It is a piece of work. I am responsible for paying over $10,000 for this vehicle, that doesnt even run. What can I do and what are my options? Someone has to help me. I am having a meltdown. Is there anyone out here that really cares and gives a damn?

I purchased a brand new 2012 Hyundai Genesis. The transmission blown at 43000 miles and they had no idea why. Now at 71, 000 the engine had blown and again they have no idea why. I am so dissatisfied. The kbb value of this car is horrible. They have fixed the transmission under warranty and will be fixing the engine, however who is to say that it wont happen again especially since they have no idea why the both blew in the first place. SO DISAPPOINTED IN THIS company.

I got a flat on my new 2015 Sonata Hybrid. Called roadside assistance and they told me I had to have it towed to the nearest Dealership. I thought it had something to do with it being a Hybrid but it turns out that the cars dont have spares, they have inflation kits. Going to the dealer is normally not a problem but it was SUNDAY!!!!!! I told the person at Roadside that but it didnt seem to faze her. The nearest dealership was my only option. So now my car is stuck there overnight and I miss a days work because I work 35 miles away. If they brought me home I could have had it fixed. If they brought me to Pep Boys or any tire place I could have had it fixed. They need to get their heads out of their butts over there. Ill be getting AAA to avoid the expense of Free Roadside Assistance.

I had good credit and went to buy a Hyundai Elantra because I was in need of a good car, but when I applied for the credit, the guy helping me took advantage of my need. First he came to me with a 10% interest. When I agreed, he went back to his boss. Few minutes later, he came back telling me that my interest was little higher to 12%. I really needed the car so I agreed, but he went back. To make it short, I ended up paying 16% because I told him I would not pay more. I think they ripped me off because of my need and lack of experience dealing with this kind of people who take advantage of you. So if you need a car, dont go with Hyundai or at least dont use their credit and go with somebody with experience.

I have a 2010 Hyundai Entourage. I purchased this vehicle thinking it would be a reliable vehicle in July 2017. It had only 125,000 kms and was in great condition. So far I havent been exactly thrilled with reliability. But my impression changed today when I went into Hyundai dealership to order new a/c-heater control panel since my button for fan speed has broken. I was told there was one available but at a stupendous price of $900.00. I pretty gagged when they told me this. I was expecting $200.00-$300.00 which is till expensive but at least tolerable. After this experience, I will never buy another Hyundai vehicle because replacement parts are sold at a totally rip off price. $900.00 for a piece of electronic that simply controls heat and fan speeds. It doesnt even have automatic temperature control on this unit.

The Veloster is a cheap fun car. Great to get around town and to work. The build quality could be better but youre getting a car for under $20000 it is what it is. I would definitely recommend this to a younger crowd. The ride is stiff but you need it for the way it tracks.

I just bought a 2016 Tucson. From I bought that Car I have been going back and forth to the shop with different issues. The AC or heat was not working. The latch of hood needed to be replace and now the cruise would stop with me stopping the car. I was in the middle of traffic when car stop. I had my young kids in the car when the car would not move. I had to turn off car then turn on for the car to move. The car kept on doing it. I took it to the shop. Now I have to wait 4 weeks to get my car back cause Hyundai dont know whats the problem. But yet still I was told several people complaining about same issue. If you have a 2016 Tucson please be careful. Its not safe.

I was the owner of a 2012 Tucson purchased in August of 2011 from Hyundai of Paramus. As part of my sale package, I requested a trailer hitch be put on the vehicle. The dealership had me bring the car in to the service department in early September to have the hitch put on. When I went to pick up my vehicle, I asked for the paperwork from the service. The worker there told me that since it was not being paid for by me but was part of my sales deal, that I didnt need anything. I said Supposed I have problems with it? They said just bring it back to the dealership, that the info is in the computer. I didnt know any better so I left. I went to sales to confirm what the worker in service told me and the salesman said No problem, dont worry if you have any situations, we will handle it.A couple of months later, I wanted to go fishing and was going to pull the boat. Well the hitch mating was too small. My friend laughed at me and said That hitch cant pull anything. It was kind of small. I went back to the dealership, told the salesman that sold me the vehicle that I needed them to change the hitch and put a 2x2 hitch like I originally requested and he told me he would get back in touch with me. Months past no contact. We forgot about trying to tow anything anywhere. It was just a cute additional thing on the back of my vehicle. (They never switched the hitch for me. I was told I waited too long, that the place that installed it would think it was used. I was never able to use it!)Anyhow, on February 9th, we had a snowstorm. I drove my vehicle home and parked it. In the middle of the night the break lights came on and would not turn off. I was going to take it to the dealership first thing in the morning but when I awoke, my car was in flames. Luckily no ones property except mine was damaged, anyhow. I had to report it the fire to my insurance. Instead of the fire being handled by warranty through the dealership, the insurance co. started a claim (the dealership refused to look at the vehicle). My vehicle should have been replaced - covered by warranty, but unfortunately was totaled out by the insurance co.Most of what I owed on the car was covered through the claim and I was left with a $5,000.00 bill. I requested Hyundai to absorb the debt because it was no fault of mine the vehicle caught fire. They would not. I asked Hyundai Motor Finance to absorb the balance due because of the fire and to consider my perfect credit with them. They referred me to Hyundai Consumer Affairs which did absolutely nothing. They said if it had been covered under warranty it would have just replaced my car, but since I had an insurance claim already started, there was nothing they could do...I wound up having to buy another Hyundai because I had a balance. I was hoping to combine the balance from the previous car into the new one. That happened but not with Hyundai Motor Finance. They wanted too much per month and a higher interest rate. So I got the finance with another lender for the new vehicle (2 years older than the one I had with nicks in the paint, took 3 months to get the touchup paint pen from the dealership they promised me with the purchase). The dealership was eager to serve me to get me into another vehicle. They were all polite and calling me and everything, as soon as I signed the papers on the new vehicle.All that stopped. I was never told by the dealership that the warranty money I paid which was included in the cost of purchase price of the vehicle I lost to fire was supposed to be reimbursed to me; I found that out while complaining about the financing company and the consumer affairs dept. of Hyundai from someone in recoveries. They let me know that since my account was now paid off in full, that I was due to receive the warranty money back from the 2012 vehicle.I got in touch with the dealership. They said I needed a payoff confirmation letter from the finance agency. I brought them one in the first week of April 2013 showing that my account was paid off in full on March 3. They put the paperwork in to get my reimbursement of warranty funds. They calculated what my expected reimbursement was supposed to be and gave me a copy of the paper which was filled out by the finance manager at the dealership. It plainly stated to reimburse the customer directly (account was pd. in full), attached the payoff letter. I waited - its now May, I call the dealership, no one returns my calls. I continue to try and call them and then have to go in person because no one would return my call.I was told when I went in person, they had to do my paperwork over again and re-submit it to the warranty company. They had requested information to know if I still had the burned up vehicle or if I had purchased a new car from Hyundai. Neither should have been relevant to my claim for reimbursement since the car was paid off in full! My papers went to the warranty company a second time. I waited until June and called the dealership many times. Finally, I called the consumer affairs division of Hyundai again to be given the number to the warranty company. I called them, they said, Oh, your funds were approved and the check was sent to the dealership.I was angrier then. I asked why it was sent to the dealership and not mailed to me. They said thats how they do it. Well I went to the dealership in person again because after numerous calls, they never returned my messages. I was told on July 2nd that they would have their finance department give them the check and I could pick it up on Friday the 5th. I told them I needed my money, I have been waiting for months and was told I would be called when the check came in and the owner signed off on it. I was never called.July 5th, I got very angry with the receptionist at the dealership because she would not get a live representative on the phone for me and kept transferring me to voice mails or to service, when I asked for specific people that sit directly in back of her station. She finally got me someone. That employee told me that the check was paid to the bank (the financing bank/Hyundai Motor Finance) on June 3rd, stated the total amount and everything! Now there is smoke coming from my ears. On top of them lying to my insurance company about the trailer hitch which caused the fire on my 2012 Tucson, they now have taken over a grand out of my pockets and I am still trying to recover from my losses.I call the finance company and speak to the representative who admits yes, I was correct, my account was paid in full on March 3, 2013 and does not know why I have not been sent my reimbursement of funds yet. She needs to speak with her boss. They put me on hold. She told me that they were going to have the check released to me on Monday, which would have been the 7th of July. I asked them why they kept it, knowing that I didnt owe them any money. They claim it had to clear 10 days (thats unheard of with chk.21).Anyhow, she was supposed to call me back on the 7th. She never called. On the 11th July, I called HMF Hyundai Motor Finance to see what was going on with my check. I was told by another employee that the check was sent out on the 9th. I figured I would have received it by now. Nope, still no check. I called yesterday and was told that they authorized the release of the check on the 9th of July but cant tell if it went out yet. Hum.. its July 18th, they have 1081.25 of my money, I was never late, never missed a payment and yet they got my money in error and for some reason dont want me to have it back... I am appalled. I left a message on their directors voice mail and he has not had the dignity to return my call either. I want them all exposed. Enough is enough. Oh by the way, my Certified Pre-Owned 2010 Tucson just broke down on me. The radiator cracked and I was stranded, roadside assistance (the only good thing I see about Hyundai came and towed the vehicle) and the dealership still has my truck for the 2nd full day now. I was not even given a courtesy loaner car and work far away from home. They seem not to be that concerned about that either. They are telling me you should be happy the parts are covered by the warranty. Well, it just ought to be.I have been given such a runaround, lies on top of lies, incomplete customer service and lack of real concern about any of the issues I have been experiencing with the dealership and the financing co. and service. Do not expect any more courtesy than what you receive before you sign the line.

I purchased my 3rd brand new Hyundai in 2005. I have always chose Hyundai models as I believed in your vow of Americas best warranty although I had always paid them off and traded them in around 60,000 miles. I did make a decision to hold onto my most recent Hyundai which is a 2005 Hyundai Tiburon. I am a extremely anal when it comes to maintenance, to the point friends and family mock me. No one but the dealership has EVER been under the hood of any of my Hyundais. I have even taken it to them to have air put in the tires. I never missed a maintenance and am always at the dealership within the 3 months - 3,000 miles with checkbook in hand asking them to do whatever is necessary to maintain the warranty, value of the vehicle and to keep my car running. I just had the 2005 Tiburon in for scheduled service in April 2014. As always, this service department who had handled all my cars over the past 20 years said the car was in impeccable shape. Memorial day 2014 (a little over a month later), while driving I turned on the air. Within 5 minutes it started to jerk and sputter, smoke started to rise from under the hood and all my dashboard lights came on. I pulled over and called a tow. The next day I was in shock when the service manager called and said the engine had blew. I was not concerned with the cost as it was still 20,000 miles and 1 year under warranty. When I asked how this had happened, he said the car had a small leak in the radiator which caused it to overheat. I begged for answers on how this could happen. How I would have known there was a slow leak and if there was light that should have warned me and how the engine could have blown from overheating. Nothing Greg from Hyundai City said made sense to me on how I could have done anything different to prevent this. All he could say was because I had driven the car for an extended period of time, while overheating it would not be covered under the warranty and the cost would be about $3,000. There was literally minutes between realizing something was wrong and when the car died on the side of the road. There was not a single sign before this moment that would have led me to know something was wrong. He also went on to explain because the radiator wasnt covered and this is what ultimately caused the damage, they could not possibly cover the cost. I have no words. I have sent countless customers to this dealership as well as given Hyundai 60,000 plus dollars worth of business. They know how meticulous I am about service and have all my records. The car had 80,000 miles on it and just a month earlier was told the car was in perfect condition and now it sits with a blown engine without any fault of my own. I could not have done anything more to maintain the car or meet the warranty criteria. I did file a case with Hyundai but based on what Greg has told them I received an email stating that they will not honor the warranty. I am heartbroken and have no idea why the company I was so faithful to would treat me, let alone any customer this way. I have no words. I had no doubt that Hyundai would do the right thing but I am growing less and less faithful. I have no idea how this happened to my car and the company who can make this right refuses to. I know losing one customer is not a big deal to you but at the end of the day your integrity is all you have whether it be with one person or millions. It is all the same.

I took my 2013 Genesis in for a recall and was talked into trading it in and leasing a new Tucson. I then read that if I were to total the leased vehicle, I would be out the equity from my Genesis as the insurance would pay them, not me. I explained my concerns and was within the three days that the lease stated I had to cancel. They were upset and said that it wasnt true and that I would get the money. I said, If I rent an apartment and it burns down, I will NOT get the money, the OWNER will! So they kept saying that wasnt true and were angry but brought my Genesis back and I left, forgetting I had given them my title (free and clear). When I realized this, I called and they said they would send the title. It has been a week and I dont think Ill be getting it. I realize I shouldve done my homework first and avoided this embarrassing situation, but I am looking to trade in and buy a vehicle from them after a vacation Im planning. I told them this but still no title. Also, they just brought my vehicle in a huff and I didnt sign anything so Im hoping I dont get screwed worse than losing my title. If I receive the title tomorrow, Ill feel terrible and Ill have to delete this or update.

My 2016 sonata is a month old. The adaptive cruise system has failed and initiated an emergency stop while driving. The driver door is misaligned and allows road noise into the cabin and water into the sealed part of the door. The drivers side windshield wiper is misaligned and fumbles across the windshield making all sorts of noise. When I went to Hyundai of Serramonte the service clerk directed me first to a body shop. Then to the Hyundai where I purchased the car since it was a different dealer. Then told me the problem was normal and pointed to a far off car and said something like all doors are like that. We then walked over to the other car so I could show him the weather stripping on the other car does not create a gap like is on my car. He then said I can make an appointment if I want and walked off.

Second week after purchase, the rpm needle dropped below 500 rpm a few times almost stalling the engine, then rough idle. I took it to the shop. Diagnostic said they found nothing. The 2nd time in was for abnormal rough idle, when in drive at a stop or when air con on. I had sales rep, finance mgr. and service mgr. involved with getting a resolve. I was told nothing was found. The third time, car was worse. I had sales rep and service mgr. both sit in the car to experience what I was talking about. The service mgr. took the car for a ride, came back and said, Yes, there is a problem (even a passenger can feel the vibration). But I was told by the service mgr. when picking up the car that Hyundai is aware of situation and that some Elantras out there would have rougher idle than others. This was characteristic of the car and that if they can find a solution for it later on down the road, I would be contacted. Does this make sense? Really?! I had the general mgr. (Mike **) at McCafferty Hyundai contact corp. yesterday, 4/26. I was told that they dont have an answer and if they find one, they will let me know. I was promised great service and the world, but have had frustration to the point of not sleeping. We purchased this car coming out of a used one so that we would not have any issues for a few years. If they are aware of this as Don ** (service mgr.) told me that Hyundai Corp. Service tech told him, why cant I get satisfaction? I feel like I got ripped off big time. We even purchased the extended warranty. All I get now is, Im sorry, there is nothing we can do at this time. My intelligence is undermined by saying to consider it part of the characteristics of the car. What kind of product are they putting out there? The greatest frustration of it all is that the rentals I had every time the car was in the shop were the same cars and none had this issue, and I even told them this. I just want my car fixed or find me one that does not have this issue. My first payment is coming up and I dont know what to do. Keep making payments on a car that malfunctions? I was told that they could probably trade me out of the car, but that now, its considered a used car. Is that crazy? I lose no matter what. Help me please!

THE WORST!! I would choose zero stars for the review if it was an option! We financed our car from Hyundai Finance in November 2019 and waited 3 months to receive our title, but we never received it. We then relocated to another state and to be able to register our car, we needed our title. So, we requested a duplicate title from Hyundai in February 2020. We still haven’t received our title because Hyundai Finance fails to address our request properly every time for TWO YEARS. We have been sending countless checks and request letters to Hyundai Finance for them to request a duplicate title from the DMV for us, but they keep saying they haven’t received any checks, even though they are all delivered.For two years now, we haven’t been able to register our car in the state we live in because of the incompetency of the Hyundai title department. There is no way to call the titles department or even send a direct email to them. We have been calling customer service for two years, asking them to send emails on our behalf to the title’s department. But still no action and no clear response!! They even sometimes hang up on me instead of addressing my concerns and requests. This is the WORST experience I’ve ever had with a company in my life!! BEWARE and stay clear of Hyundai Finance!!