2012 3.5 ltr Ecoboost. Shame on Ford. I purchased a used one owner 2012 with 90k miles on it. Got to use it for about 15k more miles and then it had the same problem so many others have. Timing chain issues. Quotes from 2500 to 3500 to repair. Very poor design for many year models. Ford should be ashamed for not taking care of such a major problem. I had to eat some major negative equity on a trade to be free of this problem. The days of holding your head high for being a Ford owner are long gone. Shame on you, Bill Ford.

I ended up trading in my 2013 Ford Escape and got a really good deal. I found the sales person to be honest, very approachable, and knowledgeable. I was informed of what the car would automatically come with and what would be an additional charge. I was given information about the various warranties both verbally and in writing. My mother is currently on hospice. The Elkins Ford Edge team was most accommodating. I am most pleased with my 2019 Ford Edge St.

I bought a 2013 Ford Focus 2 years ago as a used car. Approx. 25,000 on it. I have had continuous problems with the transmission and now the engine light is on, revealing I need an entire new fuel system! The Valve, gasket, fuel pump, and a new fuel tank!!! $2000.00 worth of work on a car 3 years old. Oh yeah the radio is gone too and needs to be replaced! How does this happen. Nothing is covered by warranty except the clutch. Needless to say I am extremely upset and will not ever buy another Ford. I have written directly to Ford about this but not hopeful that I will hear from them.

The Ford Five Hundred has been a great car for me and I really like it. It has leather interior and has lots of cup holders. I like the way the back seats fold down to give me more trunk space. I really enjoy the heated seats the best. So great in the winter time and they really help. But I would like the car to have four wheel drive for better driving during the winter snow season. It does seem to slide easy on slick streets.

I bought a Ford car because I was tired of people in my community harassing me for not buying American. I previously owned a Toyota and a Mini Cooper. Sadly, Ford sold me a lemon. I took delivery on a Fiesta that came out of factory missing a wiring harness! I asked to replace this lemon. Instead, the service department at the dealership was sheepish about the problem. After a 40 minute wait, the workers emerged. They finally told me about the wiring harness after they said that it had already just been installed. Problem solved. There were other problems, but I racked up mileage and was told that my car is out of warranty, so Id have to pay for the repairs. Now, I have a key fob problem. Both the customer service representatives and the dealership are giving me the run around because replacement costs run over $250. Every time I get someone on the phone, their response changes. I was better off NOT buying a Ford.

I had to have the intake manifold replaced on my 1997 Ford Crown Victoria LX this year, 2014. Ford has acknowledged this flaw, avoided having an official recall issued, notified their Fleet & Commercial consumers and, quietly, without any sort of notification, offered private owners a repair/repair reimbursement offer that was only in effect for 90 days. This is an outrage! I want to be reimbursed for the money I had to spend to have this repair done. ANYBODY ELSE WITH ME ON THIS?!?

My 2015 Ford Taurus Limited has left me stranded 4 times since I purchased the vehicle. The problem seems to be with the fuel pump module, which has now been replaced 3 times in less than 3 months. The reason I am complaining is because of Ford customer service. I reached out to them on 9/26/2016 at 10:33 AM, and I was told that a regional customer service manager would contact me in 1 day. It is currently 11:13 AM on 9/28, and I havent heard from anyone. First of all, I have been without a vehicle for 4 of the last 6 days which affects my job, family, income, and personal responsibilities. There seems to be no sense of urgency for Ford and its customer service department to help me. I currently own 3 Ford vehicles, but I feel as that means nothing to them, and they could care less that I am a loyal customer. I feel that Ford needs to step up and take some responsibility and do right to me by compensating me for the missed income and expenses that have occurred due to this faulty vehicle. I have rented cars because of being stranded, and last week spent the night in a parking garage in downtown Chicago in my car with my family due to the failed vehicle. This is not right Ford! I shouldnt be the person that is paying for a troubled car that has only 26K miles. Sure the warranty is still in effect, but what do I do when stranded places? I doubt this will go anywhere but maybe someone from Ford reads this and steps up.

I love my Ford Flex! My favorite feature is probably the built in jukebox where I can load songs from my CDs into the car and create my own permanent playlist. I also really appreciate the space in the car. We typically have two or three kids (including 2 booster seats) in the 2nd row and keep the 3rd row down for storage. The only negative about this car appears to be that it hates aftermarket parts. My husband maintains the vehicles and hes had horrible luck with parts from our local parts stores. As long as he uses factory parts (which cost a little more), the car doesnt reject the repairs. I will also say, that my car is a 2011 and it takes a while for the heated seats to warm up. Once theyre warm, its all good. Gas mileage is just ok, but its not horrible for such a big wagon in my opinion.

2013 Ford Flex SEL AWD bought certified used March 2015. Great car up until 70,000 problem after problem. On our 3rd ptu, amongst numerous repairs including but not limited to rack and pinion, control arms, carrier bearing, whole engine seal. This car has been nothing but a headache going back and forth to dealership. Half the time for warranty work (CPO Ford warranty) and the other half for problems arising from dealership lack of quality workmanship. I am currently going back because they fixed my blower motor but now steering wheel sits crooked. Car was not brought in like that. I am glad I purchased warranty but quality workmanship and parts would not require this much maintenance in opinion.

I have bought my Ford Ecosports from Elite Ford, Bangalore on 03-March-2015. On 2nd Aug 2015 (Sunday) when I was driving in Bangalore, it has started giving vibration and stopped in middle on the road. Somehow I managed to take the vehicle to service center with help of Ford roadside assistance. The next day (Monday) when I met to service center people, the response I get from Elite Ford was worst. They were not concerned about my vehicle condition and my sentiment on my loved vehicle. They simply tried to wash their hands by blaming my driving capability, without considering my prior driving experience. Seems they were very happy to see my vehicle in that conditions. Within 30 min they made the estimation for 15000 and sent to mail for my approval and also I am getting calls from them every day for my approval to start the repair. I have below concerns on my vehicle and Ford India. 1. How the clutch will worn-out within 3-4 months (4000 KM). Is the vehicle is that sensitive? 2. Is there any different style of driving for Ford vehicles? 3. As Ford assured for 2 years warranty, I am very much eligible to get my vehicle corrected from you, why you people (Ford/Elite Ford) are trying washing your hands by blaming customers driving capabilities. 4. If it continuously giving the same problem, how can I maintain the vehicle for long time. Is it punishment for us for choosing the great Ford car. 5. If the same case happened to any other important parts (Engine/GearBox), what we have to do with that vehicle. 6. If the same happened after 3-4 months, what to do. Is it possible to maintain the vehicle.

Bought used in Nov 2014. After 3 days the smell of gas was overwhelming. Returned to dealer to discover there was a recall. It has been at the dealer ever since (9 months). Ford has been renting us a car since then! No word on ever getting it back.

I was scammed when purchasing a used Ford F150 2007, total of payments $48,681.36. The paper work I signed didnt have that total on it, I would have never signed for a used vehicle for that amount. Thats a down payment on a house. Out of all the years of buying a vehicle I never was ever scammed. Like this, its now 2014 still paying $6,834.64. Santander purchase my loan from Citifinancial bank. Can anyone help with this matter? I write a letter to Santander explaining this matter and they took away 3 payments that I already paid. Scammed and helpless.

Back in 2005 I purchased a brand new 2005 Ford Freestar, it had a faulty torque converter, and was replaced in 2013. Now then 1 year later I had the same problem (torque converter). I just got off the phone with a tech. at the Ford dealer and told him what happened... he said its not covered a recall is a 1 time fix, so even though they replaced my torque converter with another faulty 1 its not their problem... I dont think thats fair, but then again what do I know, Im just a consumer... What can a person do???

I have a 2018 F-150 with a 3.0L diesel. I bought it new and it now has 15000 miles on it. In the past 7 months I have had an issue with it losing engine oil pressure. The dealership has put 2 new oil sensors in it and the problem still exists. I have taken it back in to have the issue resolved. Ford Motor told the dealership that its an oil pump issue. That was a week and a half ago. I left the truck and Ford was suppose to overnight a new oil pump. The part took a week to get to the dealer, and then it was the wrong part! So Im still waiting with no end in sight. Ford only cares about selling vehicles. Customer care is not important them.

Have had 4 door latches break on my 2013 Fiesta. 2 of them broke while the car was moving. Service guys at Southwest Ford were wonderful. But when they turned me over to customer service lead Amelia **, I tried to call her for 2 weeks to find out what they were going to do. Never did hear back from her. Finally one of the other flunkies called me back and was so rude and short that I could not even talk to her. Now just found out my case is closed without ever hearing from anyone. I volunteered to take any of their families for a drive in my piece of crap car, but no one accepted the offer. Wonder why. Cannot wait to pay this pathetic vehicle down enough to trade it in. Ford is the most disappointing company I have ever had to deal with and will never make that mistake again. Not that I really expect anyone from Ford to read this. Case **. Pathetic cars and customer service.

When I leased my 18 Escape I immediately noticed the variable transmission was shifting strangely. It is one of the new versions that pause when you are stopped at a light. However it was banging into gear at times. I brought it in, they did some work on it, and when I left the problem was still there. I went back to the dealership the next day, drove with the service advisor (very nice guy), and was told that is actually the way it should be working. At that point accepted my poor purchase and moved on. Fast forward 6 months later the car is now lurching forward as it shifts into gears at sporadic times. Totally unsafe, not sure what to do. Does anyone else have this issue?

While backing up out of driveway, the front driver side spring of my car broke and punctured a tire. I need to have it fixed and to get a new tire.

Both rear springs broke on my 2003 Ford Taurus. I had to replace both rear springs and struts, plus pinch bolt sheared upon removal of struts. I had to remove the entire right rear wheel hub to remove sheared bolt. Luckily, the vehicle was stationary when broken springs were discovered. It could have been ugly if springs had broken and punctured tires while moving.

Ford Motor Company ignored and did not respond to our complaint about serious defect in the cruise control! We have a 2021 Ford Transit 3500 with only 2,200 miles. While cruise was set at 70 mph driving on I-5 in Late October it slowed automatically to about 40 MPH while in right lane as we were approaching a traffic slow down in both lanes. We moved into the left passing lane at about 35 MPH at that time and traffic was starting to slow down when suddenly and surprisingly the Adaptive Cruise Control accelerated violently towards a vehicle in the left lane which was stopping quickly directly in front of us. It was like we were going into warp drive on Star Trek Enterprise with another truck almost stopped right before us! It happened so fast that it seemed hitting the brakes did not slow us down or cancel the cruise control. We had a horrible collision with the truck in front of us at maybe going about 45 to 50MPH causing deployment of the front airbags.It has been so very disappointing that Ford Motor Company did not respond to my appeal on 10/29/2021 to answer our concern when I communicated with the online representative on the Ford Website. The associate I communicated with would not answer my questions or address the issue so I asked for her to forward this concern to her supervisor or manager, which she agreed to. I also called the general Manager at Damerow Ford in Beaverton Oregon and explained the situation. I had ordered the truck through them from the factory. The result was also zero help and guidance also.My auto insurance carrier did not want to address this issue saying that since the personal injury was minor it did not merit them getting involved investigating the possible defect in Fords product. We sustained back and neck injury and are still experiencing pain from the wreck 2 months ago. Also the truck is at a dealer now awaiting repairs and rebuilding. I would like to recommend that to save lives, injury and damage to property that Adaptive cruise control from Ford Motor Company be used with extreme caution until the manufacturer stops ignoring this concern and does their job to protect their customer.

Thousands of customers have experienced problems with changing spark plugs. Changing spark plugs should be a simple maintenance job. Thousands of people including myself have had their spark plugs break and get stuck in the cylinder head. Ford settled a class action suit because of the defective spark plugs, but the majority of those affected by this problem never saw a dime. Now the consumer is stuck footing the bills for what should have been Fords responsibility. Ford charges $600 to change the spark plugs, and if they break, thats considered the customers problem and costs more money. Often the broken plugs cannot be removed and the customer has to buy all new heads. This problem is affecting thousands of Ford owners, who are unknowing about the problem until they are stuck with broken plugs. This should be Fords responsibility to fix, not on the consumer!!!

I have a 1999 Ford crown Victoria with only 50000 miles, and was charged over 800 to fix a 100 part in the air conditioning because the dash had to be pulled out at a Ford dealer. How can I obtain any money from Ford for this outrage.

I bought my Ford Freestyle in 2005 brand new. After the first scheduled oil change the gas control panel never registered to the f for full again. I took it in immediately and they tried to fix it 4 times and gave every excuse even said I was going to the wrong gas station and something must be wrong with the pumps. They were aware of this problem through a bulletin and never told me until 18 months and 4 times in the shop to fix when they said the gas tank needed to be replaced. It has never filled to the F even with a new gas tank. They were also aware of the problems with the CVT transmission for the 2005 and never made me aware of it. 2014 I started having the engine light going on and out periodically and took it in to be diagnosed and over the last year I got a list of so-called causes from: needed to be re-calibrated, re-programmed, EGR replacement, PCV valve clogged, and finally after 3 weeks in the dealership service department I was told I needed a new transmission for $8,224.00 on this car with only 73,000 miles on it. I have taken excellent care of this car and now I have to junk it because I cant trust Ford to replace a screw much less a new transmission. Im so angry that I just find out that they knowingly sold me a lemon and kept me in the dark through all kinds of repairs in order not to have to buy back this car. I sunk more than $50,000 dollars into this car and have nothing. I only wish i knew about the class action lawsuit before my warranty was up. Never again in life will I own a Ford=Fix Or Repair Daily.

Recently my car was smelling like gas, so we pulled it out of the garage for a day not sure if that was actually the problem. Again after leaving it in the garage over night the smell was very strong of gasoline. We took it to a shop right up the street thinking that maybe it was a gas filter issue but once they lifted the car up it was clear that there was a gas leak at seam or the half full level as described by the automotive technician. We were referred to the Ford dealer. We called the dealer who informed us that there was a recall on the gas tank for this vehicle and to bring the car in. I paid over 80 dollars to have the car towed to Avis Ford in Southfield, Mi. from Belleville, Mi. Only to be told that there was a mistake and that the 2009 Edge was not included in the recall.After doing further research I have found that many Ford models from 2007-2014 have had gas tank leak issues. Manufacturer related not customer related damage to the tank. It frightens me to think that something as important as the gas tank should EVER leak because of manufacturer NEGLIGENCE and then when addressed with the dealer, the same dealer that my family has purchased 6 cars from that I would be told it wasnt covered. So when does the recall actually go into effect on a car/part? Does it take us dying or being seriously injured to create a recall on something as serious as a gas tank? I travel with an infant in my backseat 5 days per week and cannot imagine a gas related fire in my car with a baby in a 5 point restraint car seat and being able to get them out safely in an event such as that. I have always purchased my vehicles based on safety ratings first, but I guess the Ford built Edge is a hoax for customers like me.Prior to todays car problems, I had my car into Avis Ford several times for transmissions problems. Gear slippage within the first year of ownership and continuously over the years. They could never find anything wrong with it. The problem got so bad that I took the car to Precision Tune on 8 mile where the Master Mechanic said my transmission was bad, the fluid inside was black and take it to the dealer and I would need a new transmission. I went to the dealer and my car was still under warranty. I showed them the Info from the shop I had just came from. They kept the car a few days, said it was just a leak. They repaired the so called leak and said I did not need a new transmission.Few months pass and I return to the dealer with the same issues and I am no longer under the warranty. Im then given an estimate of $4600.00 worth of transmission related work. I feel like Ive been sold a $ 40,000.00 LEMON and only have 60,000 miles on it. Sadly I will never buy another vehicle from Avis Ford nor suggest anyone I know to either. I have decided to notify the BBB, the NTSB and whatever agencies govern these issues.

Vehicle decelerates while in motion. This was my experience driving on the Interstate highway and the car dropped speed from 55-60 mph to 0 mph. With fast reaction, I pulled over to the shoulder. The car kept idling but there was no acceleration at all. After mechanical diagnosis, the throttle body is defective. Its all good electronics/mechanical parts are not failure proof. After calling several local dealers with the same response - PART ON BACK ORDER - I called Out of State dealers getting the same response. There is no recall on this matter and I wonder what is Ford waiting for - Casualties on our roadways? It sounds like Ford Has a National back order on this part. Why not recall it and make repairs on their dime, not the consumers? Thank you.

Every aspect of my 1st six months with Ford has been terrible.... The dealership was nothing but a typical bait and switch used car dealership even though I buy a new $54k truck.... I did all the negotiations via the phone only for the dealership (halfway through paper signing) state they quoted me the wrong truck. I could go on with another 1000 words. Lets move to Ford credit. 4 phone calls to set up auto pay and to find out that you can not AUTOMATICALLY pay each month over the monthly amount. You can manually make additional payments but can’t be set up automatically.Lets chat about service: My Touch went out in less than 4 months.... brought it in... Service says needs to order parts. 3 weeks later no follow-up except the email from the service department ask about the lengthy list of service they performed. Guess what? They didn’t do any of these services. And never followed up on the 1 thing I did ask them to do. I wonder if they billed Ford Motor Company for these bogus services. UGH come on Ford. Its 2019. Get rid of the bs sales tactics, update your finance software, and get a real service dept.

2010 Ford Fusion stalls out and the orange wrench light comes on. The vehicle will stay running while idling roughly. After shutting off the vehicle and restarting the car, it will drive like nothing is wrong with it and will randomly have the same problem the next time I drive it. I tested it and I received the code P2111 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. After finding out many people have had problems with the same part I contacted Ford - only to be told that since it isnt acting up for them, that Ford will not allow them to replace it. The vehicle is still at the dealership while they continue to test drive it and get it to stall out. This is a huge hazard! It is amazing that more people have not been killed or injured by an unresponsive car while crossing traffic. This part should have been an actual recall. Way to drop the ball, Ford and consumer safety watchdogs!

2014 FORD EDGE - A high pitch noise started coming from engine compartment one evening with the vehicle sitting in the garage. The next morning the car was totally dead. Jumped it and local mechanic diagnosed it to a mechanism sticking in the transmission. With only 50,000 miles on the car he recommended dealer service since it should be warrantied still. Already knowing the problem, I made an appointment with the nearest Ford dealer, who was an hour away. I gave them all the information from my mechanic and they gave me a rental car so I could get home and work the next day.The following day they call and say the professionally installed aftermarket auto-start was malfunctioning and they unhooked it and the car was now fine. So I have to pay for the rental car and the shop time, couple hundred dollars. The day after I get home with my wifes car it will not start again. I put a charger on the battery and it will not take a charge. The dealer says they will warranty the battery so I bring it down again to get the battery replaced on a Saturday morning. This will be my 3rd round trip to the dealer, which is an hour away. They replace the battery but make me pay 50 dollars for the new one. The only reason the battery got wrecked was because they left the car outside after I dropped it off and allowed it to drain completely. This should not have happened. I specifically told them they need to bring the car in or put a battery maintainer on it due to the mechanism drawing power constantly with the car off. But they tell me it was not their fault and I have to pay for the battery.After paying for the battery and again being reassured that the auto-start is still the problem and it has been unhooked so I can drive the car until it is repaired, I head to my vehicle to go home. As I approach the car I hear the same high pitch noise that started the whole ordeal! So I promptly go back into the service department and bring the service manager out to hear the noise and tell him it still is not fixed and I am not leaving until they figure it out. They bring it in and actually do a diagnostic on the car and discover that the mechanism is sticking! Exactly what my original, non FORD TECHNICIAN, diagnosed two weeks earlier. They tell me they need to get it in to do more tests before they can order a part but it will not be for 3 weeks until they can look at it again.3 WEEK LATER. I drop the car off, not yet even knowing if they will be covering the repairs under warranty yet or not on this less than 2 yr old vehicle with just over 50000 miles on it. The next day they call and say they have to replace the mechanism and it will be under warranty. It is going be a few days to get the part and get it done. Understandable and we await them calling to tell us it is done.A few days go by and no word. I call and the Service manager says they put the part in but need to do more tests. He calls me back a few hours later and says the computer that is controlling the drive train is malfunctioning and needs to be replaced. It is under warranty and they are waiting on the part. I call them next week for a status, my wife and I both work full time and live 8 mile out of town so we rely on 2 vehicles. With different schedules to keep and her needing a vehicle to transport items during the day, we have been begging and borrowing rides for a month already.They say it is on back order and it will be another month and a half until the part is received. I ask if there is any kind of rental assistance or a loaner vehicle we can use until it is fixed. The main reason I am concerned is this is a week before christmas and that is the busiest time of the year for my wife and I and the worst time to be down to one vehicle. They tell me to come get a rental and Ford should cover it. A few days after we get the rental, the dealer calls and says Ford will not pay for a rental and we are going to have to pay for it ourselves.At this point I have made 5 trips to the dealer, who is an hr away one way, paid for mechanic time, battery replacement, and car rental on a problem that should have been covered under warranty. So I ask who I need to talk to about this because I feel as if the dealer is not handling it properly. I get referred to a regional manager 3 TIMES from for customer service and finally on the 3rd time the manager calls me. He, very rudely and arrogantly tells me that warranty does not cover rental or car assistance and we dont qualify for assistance programs. I ask him why we dont and he tells me that he cannot tell me why and he has the final say on it.So I call for corporate offices, feeling like there is no way they could treat someone so ** and care so little for their customers and their satisfaction with their products. After speaking with a very pleasant customer relations lady, the next day the dealer calls and says they will cover the car until the 1st of the year. The status as of today is we still do not have our car fixed. We returned the rental car and paid another 114 dollars for keeping 3 days past the 1st of the year, even though they were not open on the 1st to return the vehicle anyway. And we have no idea when we will even get our vehicle fixed because Ford cannot tell the dealer when a part will be available. Problem started November 10th 2015 and this was written on January 6th 2016. Do NOT buy any FORD PRODUCTS EVERY! Warning! Horrible customer service!

Purchased the new 2014 Ford Fiesta in August 2014. By the time I went in for my first oil change I was having problems with the car shaking, jerking, slipping, shuddering upon light acceleration on gas from a complete stop. I expressed my complaint/problem with the service technician and he said its normal, people complain about the same issue all the time and theres nothing they can do. As of todays date the problem still exist, I been back to the dealership with the same complaint and nothing has ever been resolved. And it seems like its getting worse.

1:00 this afternoon, my 2001 f150 was sitting in the driveway. My wife heard the horn honking, thought it was someone else... but when she looked out the window our truck was in flames. Total loss. We went online and found this blog about others having the same thing happen. Ford should be held accountable.

Warning to all Ford F-150 owners for this recall. Ford will not give owners a loaner vehicle during this repair. It appears that Ford really doesnt care whether or not their customers are injured as a result of their faulty vehicles nor do they care about the logistical difficulties of not having a loaner vehicle. Shame on you Ford!

Truck burnt up by DEFECT. My 2002 FORD 350 exploded at 2 A.M. while not being used for over two days! I then got stonewalled and laughed at by the rude people of this garbage company. I also started getting recalls for the exact reason my Ford lit up. A wire heated that was hooked up to the brake master cylinder. This happened years ago and I was just sent a message that I have had over 60,000 hits with people experiencing the same problem. NEVER BUY FORD!!! I have pictures. Shame on that company for crapping on the small men of America…the working man!!! Please boycott that no good company. Buy G.M. I had 4 Chevy trucks and all lasted a few hundred thousand miles each.

Purchased a new Ford F-150 on 6/27/2015 from HemBorg Ford in Norco, Ca. External fan came on a few times as soon as the truck was started while we moved the truck in and out of our shop and would not shut off unless we turn engine off and restarted truck. On September 1 after picking the truck up from getting the decals the battery light came on. The following day I made a phone call up to our local mechanic to see if he could check out why the battery light was on since they are a half mile from where I lived. Pulled the truck out of the shop and let it run for about 30 minutes while I cleaned it to see if maybe the light was on because the truck had been sitting in the shop. I then got in the truck and drove off. It is about 12 miles from our shop to the local mechanic shop but after getting on the freeway the Sync system notified me. I was going to lose power to some electric powered features or something of that sort. It didnt repeat it. It only said it once so I cant remember exactly. I turned off the radio and air thinking maybe its a low battery issue. A few minutes later all the indicator lights came on and the truck lost power. I looked in my mirror to get over and to my horror I saw smoke pouring out from under the truck out the back. As soon as I pulled over the smoke was coming out from under the hood as well as flames were starting to come out too. I popped the hood and jumped out looking for my fire extinguisher and in panic could locate it. I ran to the front of the truck and tried to unlatch the hood, but the smoke and flames were pouring out. A guy ran up and started with his fire extinguisher, but we couldnt get the flames down enough to get the hood opened. By the time the fire department got there, the front tires caught fire and blew into the field which started a 5-acre fire which did slightly damage some decks on a few homes. The fire dept didnt put any water on the truck because they were trying to save these peoples homes and I watched in horror. The truck and all our equipment burn to the ground. Some people say why didnt we bring it in when the external fan came on but honestly most people would have even noticed it. I know because we own 9 Fords between our business and personal but since the truck was only at our shop and not in service yet it would be brought in before it was ready to go into service the Ford dealer.I would have brought it to was father then my local mechanic so it wouldnt have made it either way. I am beside myself with this. Did the fan keep coming on because the computer was telling the truck something was hot? Why did the battery light come on (I did take a picture of the dash when I was pulling into the shop after we picked it up from getting decals and it shows the light on. Please help.

Having good experience with giving the exact point of view and rating in the market with showing the income of the company with employee treatment. Good information with pros and cons - lots of interaction with data.

I bought a Ford Fusion. Shortly after buying it and the extended warranty the heat on the drivers seat would not shut off and kept getting hotter and hotter to the point it burnt my leg! I still have a mark! I called the place I bought it from they told me to call Ford. I called Ford and they pretty much told me, Oh well. They wouldnt help me with anything! Never again will I buy a Ford!!! So much for the extended warranty! Rip off! Theyre lucky I dont sue them!

Repossession, took 3 years to pay off $4,892.00. I made the last payment of $150.00 in June, 2011. I have a letter from their attorney paid off, but it is still on my credit report as not paid. They promised to show the balance was paid, but havent yet. I dont get anywhere with them, and their promise: pay it and we will take it off credit is **. They got their money at the auction and I paid the difference. They are mean while talking on the phone.

I bought a 2017 Mustang. Ive had it four months and in that time its been in the garage once a month for the same problem. My car is now in the garage again. The clutch has come out of it. The service manager said the car had been treated rough. I called the main company about this. Guess what? Its my problem. If, I have them fix it it will cost me 2000.00. If, I fix it itll cost me 800.00 and voids all warranties. I tried talking to the service manager. He told me to go away. I was wasting his time. Ive always been a fan of Ford. Not anymore. My family won’t buy them anymore. I tell people how they treated me. Now I have to pay this garage 90.00 to get my car back. This is a bunch of **. People dont buy a Ford.

Problem solved.

2013 F150 popped out of park and rolled down a hill totaling it. I called the customer care number and got someone that barely spoke English. I am hard of hearing. When I explained the issue and asked to speak with someone that spoke unaccented English I was told that she could not transfer me to the English department. There is some customer care for you. PS I did some research and have discovered that this is an ongoing problem with Ford trucks.

I am very upset to the point where I am in the midst of contacting the Better Business Bureau and posting a blog online regarding your company lack of integrity and manner of doing business. In November, my 2010 Ford Edge which is currently financed through your company caught on fire due to an ABS issue. I bought the vehicle as a used vehicle in 2013. I contacted my local dealership to report the problem. It took them 7 days before someone contacted me regarding a diagnosis of the problem. The car was towed but someone failed to address the issue. I was initially told it was my issue. Coincidentally, I went online and found out that that there was an issue and there was a recall at which point someone decided that they will look into the matter. The service department decided that they would begin repair on the vehicle. I was given a rental while the repair were to be done.First, the service repair advisor was incompetent as I had been calling everyday to get a status of the vehicle and each time I was told that they are working on it or the parts was not in. Your record would also reflect every time I made a phone call and spoke to someone, even calls made to your corporate headquarters. I was even assured that because of the situation everything would be handled. What I fail to understand that why it took almost 5 weeks for a part to come in. Its a Ford vehicle part, should be readily accessible. It is not an older model vehicle so what was the issue here?Here is where I am really pissed off with this whole situation. My mom went in today to get her vehicle oil changed. Note, hers is 2014 Edge as well. I relayed my concern to her and she decided to find out exactly what was going on. Ironically, what my mom was told that is the they can pick the car up today. How coincidental? She asked about the rental and was told that they were only covered for 10 days. Well, that is not acceptable or reasonable. We had no control on how long it would have taken to repair the vehicle. Why should we be penalized with a $1500.00 bill when nothing that occurred was within our control. Ford Motor Company was in total control of this situation from beginning to end and we are now receiving the ** end of this situation by being held hostage to pay a $1500.00 rental bill which I dont have especially this time of the year.Your local dealership was less than accommodating and did nothing within their power to expedite the repair of the vehicle. This was I believe the company did in order to recoup the cost of repairing the vehicle. They held on to the vehicle for as long as they could. The prolonged the process, which increased the cost of the rental, which was deceitful and as unprofessional. Your company is not a small mom and pop repair shop. You are a major company and should have pride and integrity in the way you do business. My mom has been a valued Ford customer for over 20 years. Every vehicle she has ever owned was a Ford vehicle. This has left us and her very dissatisfied with your company and your business practice. I still feels that we can come to some amicable agreement. As I said before, I am between a rock and a hard place as I have no other choice because I will need my vehicle especially since I am one vehicle home currently since I also I have another Ford vehicle that is also down because of needed repairs.I close with this statement - I am a very unhappy and dissatisfied customer. I am also not going to roll over and let this slide. Based on how this turns on it is my intent to take further action on this matter. I do intend to post pictures on the Internet of the vehicle. It may cost me $1500.00 but in the long run when I am done it will cost the company more based on reviews I will post online and providing feedback and reviews for this vehicle and your company as a whole. Looking forward to hearing from you. I would rate lower than a 1 star. Unfortunately it does not go lower than a 1.

The 1998 Mercury Mountaineer is a durable reliable car and I was able to get a good deal. It was only $2000 and has over 150,000 miles on it. The color is dark green and I like how it has a sun roof and that it has all-wheel drive. We have owned this car for about two years and hasnt been expensive to keep up with maintenance. The car only gets about 12 miles to the gallon so I wish that the gas mileage could be improved and be like that of the Honda I used to own.

2001 Sable rear spring broke in three and the front one has been broken and punctured the front tire covered under a recall. The ford told us that the rear ones were not. Also, I have a 2003 mountaineer; the rear spring broke but I was told that it was not a recall. I am not taking a chance and I am changing the fronts as soon as possible. No one was injured but my money. No more Fords for us. Theyll lose in the long run.

38 days ago my new 2015 Ford F150 broke down with 8000 miles on it. A part in the transmission is defective. It has now been 38 days and I still do not have an ETA on the repair of this vehicle. Parts are not available for this truck. Ford has been completely uncooperative and unsupportive. While a rental car has been provided, they expect me to pay the difference between what they pay and the baseline price of the lowest level rental provided by the rental company. At this point they state that they will ship an entirely new transmission, however they have no ETA on this and it could be up to two more weeks until this is resolved. When I escalated this to Ford customer service the only resolution is to keep waiting. I have never experienced such poor customer service. I will be escalating this to legal means.

How can I file a complaint towards your shipping company, they have failed to provide me with updated delivery, my vehicle has been in Jacksonville terminal for several days while the final destination in Orlando is only an hour away!!!! I purchased the Mach E I put nearly 50% deposit and yet an exact delivery has not been provided to me. I AM THE ONE PAYING FOR DELIVERY! I deserve to know when, and where my car is. Norfolk Southern has been a nightmare to get a hold of. My dealership is working with the info from Fords tracking which has been useless and inaccurate. You risk more people canceling their orders if you continue to practice this way. Give your customers better information, keep them happy or they will turn away.

My 2019 F150 4X4 Supercrew has 1200 miles on it and was purchased July 1, 2018. The drivers side door makes a loud cracking noise when opened or closed. It started out of nowhere approx 2 days ago. I’ve only driven it about 15 times. I took it to the dealer, Pompano Ford, and 2 service techs and a body shop tech looked at. The 2 service techs said it might need to be lubricated, but the body shop tech said the black hinge was faulty and needed to be replaced. It’s difficult to tell if the noise is coming from the part of the hinge that’s connected to the door, or the part that is connected to the body. He said the door has to be taken off to replace it. I asked him if the door would be put back on the way it was new, he stated he couldn’t guarantee it would be exact, but may be slightly off after the repair. They did not have the part, but would contact me when the part arrived.

On May 9, 2016 in Manchester NH our 2015 Ford F150 Lariat spontaneously caught fire and destroyed itself and a car in the adjacent parking spot. The vehicle was parked a few feet outside our office window when smoke came pouring out of the hood of the truck. The truck was unattended, was NOT running, just suddenly started burning out of control. It eventually burnt to the ground, destroying the front of our office concrete walls, office windows, pavement, and the car next to it.

This was in 2017, my 2016 Ford Transit Connect Sunroof curtain was jammed and will not close when my warranty mileage was still under 30k miles. When I called the Ford dealer in Hagerstown MD to look at it they told me to bring it in on their next available date which was almost 1 wk plus away. I told them that I was traveling out of state; anyway when I finally took the van to them they told me that my warranty was 1k 100 miles off to call Ford motors. When I called them they told me to call my branch dealer which I told that I have already did & they told me that they cant do anything about it. So now Im stucked with this defective curtain rail that will not close. Still Love my little Transit connect.

The truck is amazing. Great ride. Very smooth for a truck. Had it for 3 years and not one problem with anything. Ford f150 is a very dependable truck. It has lots of cab room a day. A very smooth ride. Easy to steer and to maneuver in traffic. Great visibility for a truck as well out all windows and mirrors.

I just read the posts and what happened to my truck was exactly what I read - 2000 F150 extended Cab, excellent condition, low mileage, parked for 5 hours, then spontaneous combustion. The engine looks like it was nuked. Though I am sure the Insurance will cover it, but not nearly the value of the truck or the contents that were destroyed. Does Ford provide any compensation?

First gas mileage, was told it would get 28-30 mpg, actual gas mileage was 22.8 mpg. The radiator fans went out at less than 10k miles, under warranty ford fixed the fan. I was in Houston and live 120 miles away, would not give a rental car. I own a chevrolet and the dealer in louisiana always provided a rental with warranty work. Now my door ajar light in on and they say the switch is bad. There are no recalls on it, but people are trying to get it recalled. It has happened so much. Now it has 44k miles and it will have to be fixed out of my pocket. I have extended warranty but it is 250 ded.

I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like Im not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

I ordered a Lincoln Aviator Black Label in April. In August I was given the VIN number and was told that this car would arrive in two weeks. As of this date (12/17/2019), the car has NEVER shown up. Because of this, I was forced to buy another car that was not the same as I ordered or wait until???? Now I find out that ALL the things that I thought were part of the Black label package are ONLY available at certain select dealers. And none of these are near my house. I cannot even get a free car wash. Also, yesterday my wife had a flat tire and when she called Lincoln she was told that there was nobody close enough to help her. So naturally she called me to fix the problem but only after damaging the tire trying to get off the road.My question is how does anyone lose a car like the one I ordered after it is built?? And when you pay $7,500 extra for Black Label you should get something other than someone telling you that they cannot help you. Lincoln has a long way to go, to get their standards up to the foreign dealers. I called Lincoln today, and was advised that they will file my complaint. I am sure I know where!!!! The car is sitting in the garage after I removed the tire myself and ordered a new one. It will be a week to get this new tire, without the use of any car. All this just days before Christmas. Someone should tell me why a 74 year old who just had abdominal surgery 4 weeks ago had to remove the tire and why I paid some much extra for a Black Label that means nothing??? I am writing this after talking to Lincoln and realizing that once they have you money, they could care less.Robert **

I own a 2006 Ford LCF truck purchased May 2007 cost $32,000.00. But after 7 years and 46000 miles, the repair and tow cost me over $17,000.00. Nov. 2009, mileage 19419 - replace starter and belt tensioner $1,600.00. Dec 2011, mileage 34983 - replace 2 fuel injector, main computer, cam sensor, crank sensor, $2,772.45. After talked to customer service the bill is $5,400.00. Dec 2013, mileage 46000 - replace all (6) fuel injector, $3,31.37 and oil pump $1,956.10. The truck still not fixed right. Then I brought the truck to a Ford dealer in **. They said there is another repair needs to be done. The fuel tank and whole fuel system is contaminate - will cost me $3,500.00 because the lining of the tank is contaminated and Ford Corp knows about this defect parts and doing nothing. I talked the person in charge of the commercial truck department. They said it is true about the tank, but they also say it is the oil company.

We purchased our E-150 custom van 7 years ago. It has been well-maintained while we owned it. It had been parked for two days when it spontaneously caught fire. Thanks to a quick response by our local emergency services, there was little damage to our house. But the van is a total loss. It was a rude awakening to see it catch fire too. Nothing like having a police officer pound on your door, yelling, Your house is on fire. Get out! I had no idea this was so common.

We purchased a 2015 Ford Explorer in Sept 2015. And now come January/February the seats are taking on the color of our clothes. The interior is a tan. I trying to find whom to contact it b/c Customer service number was of no help. The dealership told me this is a known issue. Then why is this not a recall? We love the car BUT this is almost enough for me to trade. The car was way too expensive for this to be a issue. Any suggestions will help.

Ford Fusion 2011 - In July 2015, I experienced a problem with the throttle body on my car when I was en route the train station to catch Amtrak to New York. The car failed a mile from the train station due the throttle body issue and I was forced to jump on a bus to make my train. The car was serviced and repaired by Koons Ford. In January 2016, I began to hear a whining noise when I drove the car in cold weather. I looked up online that there was a service bulletin regarding this problem. I took the car to Lindsay Ford on January 14th. By January 18th, Lindsay still had not pulled the car into shop on January 18th so I decided to retrieve the car and take it back to Koons. I took the care back to Lindsay since they were close to public transportation. I had negative experience at the dealer when I first purchased the car and should have known not to go back. Koons by far is a much better dealer for service.The car was taken to Koons on February 12th. Koons after checking the bulletin determined that it was not applicable to my car. The bulletin, 11-2-14, build date was only up Aug. 13, 2010 and my car was built Aug 31, 2010. After diagnosis, the tech concluded that the noise was due to the transfer case. The cost of repair is estimated at $2235.19. I was further advised that repair would be covered under warranty but that my warranty expired January 5th, 2016.I wrote Ford to see if Ford would extend goodwill coverage for this repair given my service history with Ford and the low mileage, 42K, on the car. This request would have been submitted sooner if it were not for the debacle with Lindsay. My plan with the Fusion is to give it to daughter when she goes to college this fall and buy a new hybrid Ford. Ford denied my claim. As a result, I sold my stock and bought GM and I will never buy a Ford. Bad customer service cost them a shareholder and customer.

I had to replace all four struts and springs on our 2002 Ford Taurus; all four spring had broken. The right front spring broke and punctured the tire. Miles on it are 138,839 and I understand that struts need to be replaced but there is a big problem with the spring issue. It could have caused an accident and the approximate cost of four struts labor and tires is $1000.00.

I purchased a new 2015 Ford Fusion Hybrid through my shared employee plan through Harley Davidson and Ford Motor Company. The car currently has 25K miles on it and I have had nothing but issues with it. The transmission went out at 20K miles. The radiator cracked at 25K. There has been faulty wiring in the seats and door panels to name a few. I wrote a letter to Ford Motor Company and they called me back with a case number and opened an investigation on their end. They never called me back when I left messages and provided no information to me on the buyback program. I was just informed today (as my car is on day 26 of being in service at the dealership) that my car does not qualify for a buyback. When I questioned as to why, she said, I dont know. Im not an attorney. Youd have to hire one.” I am so disappointed in Fords product, and horrible customer service.

My husband and I were watching a movie in Virginia Beach and are from Atlanta so we were visiting, and the phone kept buzzing. We knew no one in Virginia had our number so we went outside and answered the call. It was the VA Fire Dept. THE TRUCK (Ford F150 2006) was on FIRE. Now we had been in the movie for 2 hours and add an additional 45 minutes walking in the mall. So the truck had sat for almost 3 hours. What a waste. Now were waiting on FORD to tell us whats next.

Quality and customer service are they a dinosaur of the past? It seems so. We purchased a 2009 Ford Diesel truck in May of 2010 with the expectation that this truck with a diesel engine would last upwards in the 200,000-300,000 mileage range with proper maintenance and care, which is one of the major selling points of a diesel engine. The truck was paid off and in September of 2015 just one month out of warranty this truck had to have both turbochargers replaced at Henry Day Ford for a little over $5,000.00. The mileage was at 90,651. Just under the engine break in period as is normally advertised. We asked the service advisor at that time, what more can we do to prevent these costly repairs. The answer was nothing can be done, except regular oil changes at proper intervals. In May of this year we had what we thought to be the exact same problem and returned it to Henry Day Ford to get it repaired.We were told that it would be over $21,000.00 to repair the truck as the engine was beyond repair, two cylinders had low compression. The original price on the truck was just under $35,000.00 and adding in the costly repair in September we are now at $40,000 for a truck with 100,499 miles on it, and it is not running. My first question; what has happened to quality in a product? I remember in the past one of Fords main advertising statement was Quality is job one. Apparently in Fords case, quality is not a job at all. Do we as providers or manufacturers expect to deliver less than the best quality to our customers and consumers? Are we OK with the terrible quality of products and goods that we produce and pass along to the consumer or customer? The fact that we as providers do not put our foot down and say no, we will not sell an inferior product because we have to stand behind it. When it fails, and it will, we look bad too.I know at Tingey Plumbing & Heating we make that choice all the time. There are products that we will not carry from certain manufacturers because of the quality. What would happen if more companies would take that stand? My second question; does customer service even exist anymore? My answer is simple when dealing with Henry Day Ford. Not only no, but absolutely, without question no. We received one phone call from the service advisor to tell us the engine was gone, and when dissatisfaction was expressed, it was implied that it happens frequently. I have made the balance of the phone calls to try to resolve this massive financial disaster to our company with the service manager and he has never attempted to call me back, or give me a realistic resolution to solve the problem. Their answer was bringing the bill down from $21,000.00 to $16,000.00.In the meantime we had placed a call to Ford Motor Company to lodge a complaint and were given a confirmation number and were told someone from Ford Motor Company would call us back. We waited and waited and waited. Meanwhile we have a truck that is not on the road and a technician that does not have his truck to work out of. After a week we called Ford Motor Company back to be told we needed to call the service manager at Henry Day Ford. We took the truck to a different dealer to get a second opinion. We took it to Ken Garff (next door to Henry Day Ford), who has a Ford trained master mechanic that looked at the problem. At first inspection they thought it was a different problem and quoted us $6,300.00 dollars to repair it and when I asked if it was in fact the engine would they still charge us, I was told yes. This is where the huge difference in customer service comes in.Their mechanic decided to use a borescope and look at the cylinders to make sure their diagnosis was correct and he found out the truck had indeed lost two cylinders. Ken Garff then quoted after several calls to us to try to resolve the problem $13,999.00 to replace the engine. Great customer service from Ken Garff. When I called the service manager at Henry Day Ford in an attempt to get help from Ford Motor Company or Henry Day Ford, I was told by the service manager they do not build the trucks so do not take it out on them. He told me that they were not making any money on the engine replacement and that the other dealer could not possibly replace the engine for that price. I asked him if he had even called Ford Motor Company to see if they would do anything and he said no. He expressed over and over again how it would not be fair to him for me to write any bad reviews as they do not build the vehicle.I asked him to call Ford Motor Company and he said he could call the territorial manager and said he would get back to me... he never did. Its been over a week. It appears to me the customer service that Henry Day Ford gives, is to itself, they are more concerned about customers being fair to them than taking care of a serious defect in a diesel truck that is 6 years old with 100,499 miles on it. Yes Henry Day Ford, I know that you do not build the truck but you represent the company and honestly, I have had more customer service in the airport security line in LA, although the wait is about the same, deathly slow or non-existent. Which brings me to the question again, is customer service extinct? I know that in a majority of companies it is, but there are some that still believe that customer service is a top priority. I know that it makes a difference in our customers because they tell us that it does.Why should they settle for mediocrity? Why should any of us? I know that I will never buy another Ford product again; I will never go to Henry Day Ford again. I will not give money to a company that demonstrates a severe lack of quality in addition to an incredible lack of customer service. Can we make a difference? Yes we can if enough people cry out. You either listen to them and respond or you ignore them and hope they go away before you do. Eventually they go away because customer service sets you apart from others who provide the same product.

I bought my Ford Five Hundred 10 years old with only 85,000 miles and am enjoying it. I wanted one when they first came out, so I was delighted when I saw this one at such a good deal. Its seat is a couple inches higher than other cars, so it is easier for me to get in and out of with my old knees, and the A/C works great, which is a must in Texas! Its an older car, so it doesnt have wi-fi technology. I might install wi-fi if I thought Id be keeping the car forever. And it has leather seats, which I really dont like -- too hot for Texas summers!

I purchased a 2015 Ford F-150 Truck this year which the airbag light appeared on the driver’s side of the vehicle. So I took the truck in to Bell Ford for warranty work on September 1, 2015 to fix this problem. The service department determined that they needed to replace the wiring harness inside the truck which involved stripping the entire interior of the vehicle. This meant everything had to come out down to the metal inside dash, seats, console, headliner, carpet, door panels; everything was torn out of my $63,000.00 brand new Ford F150 Platinum Truck!During this process I made calls to the assistant service manager, Mike **, to check on the progress and also to voice my concerns regarding the extent of this repair to my new truck. I was worried about the reassembly because of the drastic solution to this problem. I wanted to ensure that the service techs would efficiently put my truck back together so there were no rattles or other problems created because of this extensive repair. I related to Mike ** that my main concerns were that after the warranty was up that it might have some issues with rattles or malfunctions on anything in the future. Mike ** said if he owned this truck he would be concerned too however he assured me that he had his lead tech working on my truck. Also he stated that his guy was the only one working on my truck because only one guy should tear it apart and put it back together for continuity.On September 17, 2015, I stopped by in person to check on the progress of this repair and discovered that the lead tech was not the one doing the repair it was a young lady that was inside my truck reinstalling all of the parts that were scattered around my truck. I asked Mike ** if this young lady was his lead tech and he replied no however his lead tech was overseeing her work which to me is not what I had originally been told. There was no lead tech or any other tech involved at this time and the young lady inside whose name is Whitney verified that she is the only one that had been working on my truck.I received a call on September 18, 2015 informing me that the truck was ready to be picked up. I discovered after inspecting what I could see that there were many problems with the truck. There were visibly cracked and broken parts reinstalled instead of replaced. I ended up with a punch list of 13 items that were evident to the naked eye therefore who knows what is wrong with what cannot be seen. I took the truck back to the service department that day however they told me to keep it until they received the new parts they had to order that had been ruined during the reassembly process.I delivered the truck back to Bell Ford on September 30, 2015 and during the time between the 18th and the 30th of September I had more issues that surfaced in the dash area that could not have been originally detected until driving the truck for a while. Therefore I determined that this was going to be an ongoing problem and that I was not going to keep this vehicle. So I traded it in because of the distrust and the lying and would never feel confident with this truck in the future.I had a meeting with Lee **, General Manager, and Mike **, Service Manager on October 9, 2015 in which I requested reimbursement for the amount of money I was out for the accessories for the new truck which were items that I had purchased for the F150 truck originally. I gave Lee an itemized list which amounted to $2,063.86. Lee explained that he was leaving for Hawaii the next day (October 10, 2015) and could I give him a couple of weeks to work on a resolution. Lee and Mike apologized for their assistant service manager, Mike ** lying to me about the service repair and that they did not do right by me and were sorry for everything.After Lees return from Hawaii I met with Lee and Mike ** on October 22, 2015 where Lee apologized again profusely for the mistakes and lying regarding this repair. There was some discussion again about the issues and Lee said he was not going to give me $2,063.86 to go away. I got up to leave and said, Okay then I am done and then Lee said, Arent you going to negotiate? And I said, Okay I want $1,999.99, and Lee replied, I will give you $1,000. I said, No I am done and left. In summary Bell Ford admitted to bad service and their employee lying however they are not willing to make it right to my satisfaction. If all the repairs would have been done correctly I would have kept the truck and not been out any money.

1.27.14 - My beloved 14 year old 2001 F-150 started on fire while it sitting at my work parking lot most all day, since 10:30 am. The fire started after 4:25 PM, was seen at 4:40 PM, fully engulfed so much that it was too hot and dangerous for us (non-professional firefighters) to take the risk of trying to put out this blue-hot fire. When the firefighters go there and put the fire out, they were surprised at how hot this fire burned, so hot that it melted the hood totally, burned the tires, melted the interior back to the seats. Of course it is a total loss. I have started a case with Ford, dont know where that will go. This was such a surprise, it could have been SO MUCH worse. Had either of our sons been driving it, had it been parked close to our home or garage, had it been closer to other cars..... the list goes on and on and on. .

I know many of you already know how angry I am at Ford, but let me just tell yall about how Mark Martin Ford and Kia in Batesville, AR has made it worse. Keep in mind, Ive already had to have three other recall issues fixed (one of which is the clutch which is getting fixed again). So my car had stopped turning off for a week or so when I pressed the off button. Even when I left the vehicle and took my keys, it sounded like the engine continued to run for another ten minutes until it went off although the internal stuff turned off. On top of that, it had been hesitating to accelerate and shuddering, making it difficult and sketchy to drive. Which by the way, is an issue of which a class action lawsuit was filed against Ford and Ford lost a couple years ago.My battery had been tested a few days before this even happened and it was good. Almost a week ago, the engine wouldnt turn on when I tried to start it, but all of its internal lights and components turned on and wouldnt shut off. It became a very loud blinky, electrical hassle to get them to turn off. My cousin came over to try to jump my battery but nothing happened. He tested it at that time and it showed the battery was fine. Ford towed it to their service department and I didnt hear anything except that they wouldnt be able to look at it until late Friday. So I didnt hear anything until Monday when they said my problem was I just had a bad battery. And that I would have to pay at least $130 for that. They also said they would have to replace my clutch but that would be covered under warranty. At no point did they explain why my car wouldnt shut off when it should have, but they said itll be ready today. I said I disagreed on the battery and the service manager said well you can have your old battery back and not pay a thing then. But still no explanation of why my car wouldnt shut off and said that couldnt be related to my battery going bad overnight. Mark Martin Ford had my car for two days before even looking at my car. So in my mind, my battery went bad somewhere between that Thursday morning and whenever they looked at it on Friday or Monday morning.I called Ford customer service corporate where they gave me a case number and told me the service manager at Mark Martin Ford and Kia would call me about it which didnt happen. When I called him, he told me he didnt even know what a case number was and said I needed to call Ford. I called Ford and they said its the dealerships problem, call them. Both of them hyperfixated on the fact that my battery was dead and didnt explain or care about the other issues. So, how they are going to resolve it: put my old, now bad battery back on and I can take it as is, no payment necessary. Instead of fixing the actual problem of my car not turning on and off when it should. Sounds like the professional type of Ford service youll hear about when you get put on hold for forty minutes.They both said maybe I should talk to the manager. Flashback to six months after I even bought the car when I talked to the manager and he told me it was my problem because I bought the car to begin with. This after I had already had a leak, had to spend a month and a half to even get a spare key, and dealt with one or two recall issues where after they fixed it, I had problems after. He and Ford, as a company, have reminded me how bad of a reputation Ford has and why I never want to deal with them again. I have no idea why I let myself get talked into buying a Ford in the first place but it was a mistake all around. I want to urge yall to never buy a Ford Fiesta or Focus at the very least and to reconsider going to Mark Martin Ford in the future for a car. I paid full asking price for this car and it has plagued me and will continue to plague met until I get rid of it.

I was told it would cost me $972 to replace a water pump. WTF is that. I would feel better if they would have pulled a gun out to rob me instead. That is crazy. How much are mechanics making an hour? The parts were less than $200. The remaining was the cost for labor. I refused the repair and was charged $90 for an inspection. I will get the neighborhood mechanic to do it for less than $100. Ford has lost their mind and my Ford will be up for sale as soon as the repairs are complete.

I was hit with a 2015 Dodge journey on the passenger side. The speed I was hit it wasnt for that much damage, the truck couldnt take it as it should, it bent the frame. The truck was totalled, and the Dodge journey only had minor damage on the front corner driver side. The plastic cover and the hood bent on the corner and some plastic parts totally repairable. Definitely ford has to do a lot better and redo this whole truck that drives like a Japanese car. The vibration for any little pothole is another story, terrible.

The sync has never worked in the Ford. The dealer seems to be no help. I also hit a bird and it caused $3000 in damage to the front. They said they fixed it. USAA would said there was $1k deductible because it was an animal. Other cars would not get totaled by a bird. Now, they say there is a coolant leak. Should have bought a car that was not built so cheap.

2015 Fusion Energi Titanium - During the entire sales process, I had sales staff and service staff would lie to make sure the sale went through. After I bought the vehicle, I found damage on several parts of the vehicle and they stated they would take care of it. I came back to have the vehicle fixed before they put on a sealant coat on exterior and interior that I paid extra for at time of sale. I came back after the service person James called me and told me it was perfect with all damage gone. I show up to find out the vehicle damage was not taken care of and I ask ** to come look at the vehicle damage personally. He admits he never looked at the damage before or after it was fixed. I schedule the vehicle to have the drivers side painted to solve a gouge that went to the sheet metal. The vehicle is brought in and all problems are solved. I needed to call the auto shop to have status updates on my vehicle. ** would give answers with no basis in fact and every communication he would change the times/days when the vehicle would be ready. The vehicle will be going back in four weeks to have the sealant replied post vehicle paint curing. I have had nothing but problems with the Future Ford Roseville dealership. The problem is I am 500 miles away from the dealership and I cannot show up in person. Every time I try to contact people, I have the I will call you back or have that person call you and I have waited more than four business days on multiple occasions for a response. I traded in a vehicle and they took and additional four days to get in touch with VW Credit to find out the pay off amount. I have waited now seven days for financing to talk with me at the dealership. I have left voicemails daily on work phones and personal cell phones with still no response. I need help!!!!They offered me $100 to call the damage fine with a gouge going through all layers of paint. They even told me they would take care of me if I put in perfect scores on the surveys. I am offended at the $100 to go away and asking me to falsify records to make the dealership look good in Fords eyes. Then having the gall to say they will take care of me if I lie as they have constantly lied to me. I need someone from Ford Corporate to investigate my allegations to find the truth of the matter. They are willing to refuse to contact me when I need help and are more than willing to constantly, lie to me. I even asked to return the car in the first 200 miles/48 hours and I would wait for another car to come in that was not damaged. I just want a new car and want to enjoy my new car. I have owned the car for two weeks and it was in my possession for only four days so far.

My husband was pulling out of the lot from work and the whole right front of the car went down. He got out of the car and noticed the brand new tire was flat. When the mechanic at work went to help him put on the donut, they noticed that the spring and strut had broken sending a piece of spring into the new tire shredding it like a can opener. I had just bought 4 brand new tires about 2 months ago and had to buy another new tire. I also had to buy new struts and springs which were not cheap. I had to borrow money to get the job done.

In July 2014 I received a letter of a Recall on my vehicle regarding the Torque Sensor and Steering Column going out. I took it in to the Dealership where they did whatever they were suppose to do (I assume), though it only took them approx. 5 to 10 mins. At that time I was not having any issues with my vehicle. Speed up now to March 2016, I started having issues with my steering wheel vibrating and moving back and forth and my vehicle making odd noises. I took it in to the same dealership to be checked, they did a diagnostic test and told me my Torque Sensor/steering column were going out. I had them do the repairs. That evening after I okayd the repairs I found the Recall Letter which was in regards to the issue I was having now with my vehicle. I told Steve in the Service Dept and he called Ford Motors to see if my vehicle was covered for the Parts and Labor as the Recall letter stated, he was told No. I also called Ford Motors and was told No that the Recall had expired. In the Recall letter it states that Alternatively, the dealer may need to replace the torque sensor or the steering column. This service will be performed free of charge (parts and labor). I find Ford Motors to be very dishonest and they dont care about their customers safety. They obviously knew of the faulty parts in my vehicle, hence the Recall Letter I received. I did take it in to the dealership when I received that notice. Again at the time of the Recall my vehicle was fine, a little over a year and a half later I end up with the exact issue of that Recall. I feel Ford Motors Company should cover these charges and reimburse me. I have also emailed Ford Motors and received the same response No that the Recall has expired, and after the first 12,000 the warranty is no good. They should cover these parts.

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

The Ford 2005 is still working good. We purchase it in Newburgh, N.Y., brought here in 2006, in 2008 my son came down and needed a car and we gave it to him, he drove it from here to Florida where he moved. In November 2017 he purchase a newer car and pass that one to his younger brother and he brought it back to S.C. and it is still running good.

Purchased a used Ford Freestyle 2007 model. Leather sunroof, six-disc CD changer, third-row seats with 50k miles. After my PT cruiser started going dead from a Turnersville Kia dealership in NJ. I experienced no issues with the car at first. At 160,000 miles the vehicle begin doing things like jerking while Im driving and its accelerating forward when my foot was not on the accelerator. I was told it was due to a dirty throttle body. Within three months of this happening on my way home from work on the highway, the vehicle all of a sudden would not accelerate after stopping in traffic. I had the car towed and was told by a trusted mechanic it was my transmission. Every other mechanic I took the car to get a second opinion also said that exact thing, it is the transmission. Apparently the type of transmission Ford put in this car (SVT) not only sucks in regards to quality but also is incredibly difficult to rebuild or to put a new one in. My total cost to put in a new transmission would be somewhere around $6000, the car is only worth $3000. It sits in the driveway right now. I will never again buy another Ford.

I own a 2010 Ford Flex Limited. It has the EPAS steering system that has failed just like the 2011s that has the same part and has an active recall campaign to replace it. When I contacted the dealership, they pulled the part number up and confirmed the recall but, not on the 2010. The dealership then contacted Ford Corporate for financial assistance. Corporate asked the dealer for the parts and labor replacement estimate just to deny fixing my car. I have just spent over $3,500 replacing both turbos and now, Ford expects for me to pay another $2,000 to fix my car again! You would think that Ford would acknowledge a major safety issue like a steering failure!

Last year, front right coil spring failed and punctured the tire requiring the car to be towed and repaired at a cost of $550. Seven months later, rear drivers side coil failed. Today actually, not sure if the tire has been damaged. I will check that at time of pick up at a cost of $350. I have owned many, many cars and never had this problem with any of them. I am concerned with the other two. Fortunately, both failures were at low speeds. How can this not be a recall. Im much more concerned with the safety aspect than the cost. While Im happy to own a 5 Star Taurus, maybe 5 is rated a little too high, and lets get this thing fixed before people start getting hurt. Thanks!

I dont understand about how ford treats people that buy their car and just looks over it and dont do anything my self and have to fix things and on warranty. I dont understand why they treated me so bad and that people get stuck with a bill that your vehicles do work right and the transmission on my vehicles and you just dont care and your product make me not believe in you and hurts that I have family that works for Ford Motor Company and my father retired from your company.I am very upset and dont understand why you just make a vehicle and stand by your vehicles and your not and only out for your self and not for myself and other customers that buy vehicles from you and your gonna hurt so many. And this is not a good thing for you and I am not threatening you I am just voicing point on my vehicles that I have bought from Ford Motor Company. I dont know why you do this to your customers and also myself and the review people use will get back to you and you see what going on and hopefully you will stand by your vehicle and understand why your vehicle are hurting other and take care of the problems with your transmission and other things that go wrong with your vehicles. And show what things that you do to have to take off work and miss a day a work and not get paid and struggles with your vehicle and my as too. I will keep up the reviews.

2008 Ford Heavy Duty F350 diesel turbo 6.4 engine - We bought a Ford because we have always bought Fords, American made. When we bought this Ford we were happy, we shook the guy that sold it to us hands as he said, Youre getting a really good truck here. You keep up the oil changes and get new tires when needed, you probably wont have it in the shop only to get new hoses at 300,000 miles. What a nightmare that statement has become. We had trouble way before 28,000 with the way the turbos and engine ran. They said they fixed it. We kept changed oil and got new tires when needed. Continued having problems $6700 worth. We ask for them to look at it and they said nothing was wrong. That that is the way it was suppose to run. At 53000 it totally quit.We took it in, they suggested clearing the emission records to help it perform better and get new turbos. They did that. We still was not happy with the performance of driving the truck. 8 months & 900 miles later it was back in the shop. The shop said theyd take care of it, stayed in their shop for 1 and half months but made it worse and they towed it to a Ford care 30 miles away. SO they had it 1 and half months, changed turbo, found that the pipe going into turbos was melting on the inside and they said it was good. I was going to take it from there to trade it. They thought that all the problems Ford had on these trucks that now it was taken care of with the Pipe being replaced, $2300 cost. So I took it home. Next day we went 20 miles and the radiator was leaking.When I called the Ford care place, the man said, Oh that is another problem Ford is having with the Ford trucks, it cracks on the seam. So another $2200 that should have been a Ford recall. Im tired of hearing everyone complain about the Ford truck and the US Highway Safety Department not taking care of getting Ford to recall these. IF there are this many complaints about the 2008 to 2010 models then there should be a recall and Ford taking care of the cost! These are not maintenance problems. This is factory problem. Doesnt it seem crazy that Ford dealers do not even want to give you anything for the truck on a trade in? Does it seem crazy that the Ford company care places do not even care to have them come into their shops?

I got my car serviced at a dealership and soon after all the engine oil leaked out. The check engine oil light came on. I called the dealership and they said I have Fords roadside assistance so Im covered. However you are only covered up to $100. The catch is Ford will hire a third party vendor to tow or work on your car, in my case, a tow truck. Even though the car had to be towed just $25 miles, the vendor asked for $250+ and Ford obliged. So I was on the hook for $150. Needless to say the entire process is super tedious and infuriating. Most of the service reps behave as if they are doing you a favor by just talking you. Don’t fall for this “service”.

I purchased a leased returned 2013 Ford Edge. Within a few months of my purchase my compressor came apart. Their warranty is 3 year/36,000 mile warranty is transferable... but it is 3 years from the original delivery date. I was 19 days past the 3 years of delivery date and Ford was unwilling to honor or work with me on the part failure. Take this posting as an FYI.

Car broke down, 4 hours later still waiting for a phone and/or tow truck. Every time you call the number for the roadside assistance, you get asked the exact same questions as if you aren’t already in the system and haven’t already called over 6 times! What kind of crap is this? In a bad neighborhood, no AC since the car is down and no one seems to know why we don’t receive calls or text messages or why we haven’t been assisted. What’s the point of calling it Roadside Assistance. You’re assisting me to stay on the side of the road??? You don’t need anymore bologna, cause Ford you’re full of it already. This has convinced us to take back the Ford and never do business with them again.

After 16 yrs of almost impeccable service my wifes 2001 Mazda Tribute XL engine failed with 165k miles. We got a lot of enjoyment and an excellent quality vehicle. So we started a search for a new product Toyota Honda Pilot, Mazda CX-5 excellent engineering and very dynamic, Ford Explorer. Mist full size SUVs have 3 rows of seats and are too large to fit in out 3 car garage. I was never really impressed with the Ford Escape 2010 and earlier. Tested a 2012 with 80k miles and it ran well but the dealer price of 16k was too high. Found another 2012 with sunroof and 56k miles. Not bad but 5k. Finally we tested a Ford Escape XLT FWD 4 cyl with 25k miles in mint condition. Bought in the spot for 14k from a private party (Craigslist), added Ford bumper to bumper warranty 4 yr 36k miles additional for $2k.This is an impressive high quality vehicle with good technology, excellent power, 32 miles highway 26 city. Since we bought in the past 3 months have not a single problem. Just delights & surprises. Kudos to Ford Motor Company for building such an outstanding well designed right sized product. Too bad the 2013 and on design new look like most oriental mini SUVs. I highly recommend this product to all my friends and foes.

Well lets start off by saying you go to the dealer and you are interested in buying a new truck that you can plow with. So you get a price of $67,988 and youre like Damn thats a lot of cash. Then you make sure it has all the options that are needed for your likings. Loaded out, Lariat plow package and all the goodies. So you break the bank and go thru with the purchase and get it home. Get the new Boss plow set up all done and go out for the first plow of the season in November and you get a clicking relay in the dash. Well come to find out after plowing for a little bit it seems to get worse. Then all of a sudden your radio and heater goes off for a few seconds. Then it does it again five more time. Then the whole dash and electrical system goes down for approx. 2 minutes. So the following day I start calling Ford and dont get anywhere other than take it to the dealer. So I do that and they tell me there is nothing wrong. So this has been going on since Nov 25th. Well Ive had it at the dealer 5 times and then I find out that Ford is producing truck that states you have a plow prep package on them and you cant plow with them without getting a power spiking issue which causes the BCM to shut all the required electronics to shut down. So my bitch is how can Ford knowingly sell a truck as a plow truck and have all these problems. And after contacting Ford customer relations Im not any farther than I was in November. Ford has known about this problem since the 2014 model and still will not take any responsibility for fixing these problems. My advice is to check out the options on the vehicle and make sure there isnt and hidden notices where something cant be used properly. This a safety recall if I have ever seen one.

Let this be a lesson to any prospective buyers, DO NOT BUY FORD. This has been the biggest piece of junk that I have ever had the displeasure of driving. Bought it used in late 2015, still had the original warranty on it thank God! Within one week of purchase, the transmission had to have nineteen (19) parts replaced. There have been numerous check engine lights and warning lights since this. Fuel Rail Pressure Sensor, front passenger side lower control arm went out after a little over 60,000 miles ($400 and up fix if you get it from Ford/3rd Party). Now the Sync system has completely failed. No audio from voice activation, SiriusXM, CD player, MP3, Phone or AUX. Nothing has worked. Pulled the battery, disconnected at the neutral connection to the frame. Pulled the fuse and still nothing. Learned there was an extension for the APIM module, that should fix this problem, but it expired in 2015! Ford is completely ridiculous and they will never get another penny from me. As soon as possible this P.O.S. is getting traded and I plan on never even looking at Ford again as a reputable manufacturer. I hope that this will give some of you an idea of what to look forward to should you purchase one or if you own one, what is to come. Run away, fast!

I have had most of the issues mentioned in other complaint threads; and then some. Just recently, I had more Edge issues when three (3) ignition coils exploded under light acceleration. Brought car to my mechanic, since FORD has been expensive and fixes never seem to be fixes, plus vehicle is out-of-warranty. This round of repairs was first estimated at $800 but after coils were replaced - they blew again, as the computer was shorting and surging the coils. My new estimate is $2000 for the coils and a new computer. My Edge has 140k miles and I was pondering even fixing the vehicle. Since I was already committed to the initial $800 repair, even if I chose to junk it afterwards, I decided to go with the fix. I pondered trying to use an aftermarket computer but mechanic said vehicle would have to be towed off his lot, as he could not allow vehicle to be driven. Apparently it is classified as an explosion/fire concern. Mechanic was actually surprised that vehicle didnt catch fire when the coils burst under the surge when computer malfunctioned while I was driving it. Prior issues: This issue is second time that I have had to replace ignition coils; first time was around 60k miles. As I think about it now, I cant help but think that this computer may be the root cause of my other Sync related issues. Those issues include: Sync GPS doesnt work at all. Ford wants $300 to reprogram for 4th time. I refuse. Back-up camera not going off after car is removed from reverse and placed back in Drive. Frequent battery replacements due to high draw of electronics.Other issues include: 3 different doors had sensors (including latches) replaced. I had to pay $700 for each as I couldnt worry about wife being stranded with 4 yr old (at the time). Power steering has never seemed right but no fix other than topping off fluid. Car master brake cylinder failure (first time car was confiscated) also caused premature brake wear and replacement of rotors and pads. However, the main reason that I will NEVER BUY A FORD AGAIN is the customer service and constant assertions that this is MY FAULT and NOT THEIR FAULT.My brake issues baffled me. On my first three trips to Ford service, the service reps said that they didnt see, hear or feel any issues with the brakes; even with a published possible recall concern in their hand. They treated me like I was lying about the issue. On fourth visit, the vehicle was held as unsafe and I was given a rental car. Turns out that it was such a common safety recall that the part was not available and back-ordered for two weeks. The faulty master cylinder caused premature pad wear and rotors required replacement as well. Go figure that the pads were a few weeks out of warranty when they needed to be replaced again. While on the topic, FORD OEM parts are horrible. Ford Corporate was not happy with my call from the dealership and they did not comply with my demands to remove me from their mailing list. To make matters worse, I was billed for the rental car because of poor accounting between dealership and rental agency. Thankfully, I noticed the charge on my credit card statement because I was never told that I was being billed. Rental agency just billed the card that I was required to place on file for incidentals. I fought for 3 weeks between two companies before they found where THEY WENT WRONG. So now I am sitting here - writing this review - wondering what else will go wrong with this vehicle after this round of repairs.

ETA on repairing their FACTORY-WARRANTIED transmission is 2+ months. Why? Because the parts they need are backordered throughout the world. THATS how bad this problem is! The kicker? THEY REFUSE TO EVEN GIVE ME A LOANER. I have called every Ford number, every person, every dealer, complained (respectfully, never belligerent) as high as I can possibly go. They refuse to help. Zero. Nada. Nothing. What I have learned from all of this is that they (Ford) hate their customers.

I bought a 2016 Limited Ford Explorer in November 2016, I was actually spoiling myself with a vehicle that wasnt 5+ years old. When purchasing from the dealership I had nothing but problems with the driving, had to take back multiple times as the alignment was very off. Turns out I was being sold the vehicles with tires that wouldnt pass inspection. So I just decided never to go to or use that dealership again. Now fast forward not even 4 years later. I was driving down the highway when suddenly I lose all power steering. I managed to get my vehicle back to my local Ford Dealer. I now need the entire steering rack replaced. That costs $2100 plus tax. This is ridiculous for a vehicle that is less than 5 years old. Called customer service and they say they will mark it as a case but until they have many of the same complaints or problems and Ford releases a statement there is nothing they can do about it.I am just so appalled at lack of concern Ford has shown that this young vehicle has this serious of a problem. This is defective and should not be blowing like this. Weve always been a Chevy family & took a chance on this vehicle, what a wrong decision I have made. I have never had to drop that kind of money on any vehicle, I drove my Chevy Trailblazer well past 200,000 miles before I had anything more than your wear & tear issues.I remember over a course of a summer I had to drop about $3000 overall for those wear & tear issues. Now I have no vehicle of my own to drive until this is repaired and I have to wait a few days for parts to be shipped. So what am I driving while I wait for mine to be fixed? Well I am driving my Dads old pickup, a 2005 Chevy Silverado. I had loved this vehicle up until now, and I am going to now look at getting rid of it because what other major problem is going to happen next. Plus I was lucky this time that no one got hurt, that I didnt get into or cause an accident when I suddenly lost steering control on a highway of 65 mph.

Dont purchase a Ford Vehicle. The transmission will most likely die on you early on. I cannot tell you how upset I am for the purchase of my Ford. I have to say a prayer each and every time I am driving this car, in particular, if you are driving the vehicle up a grade. The odometer on my car is only 25977 miles. A LEMON in every sense!

Comfortable car to drive but blind spots on driver and passenger sides near mirrors is dangerous design flaw. Problems with rodents eating through wiring which is a problem I never had with older cars.

Its a great little car. I have averaged over 56 miles to the gallon. I can tow it behind my motorhome. I can charge it off my motorhome which was a great plus. Pretty happy with the car. The car has many appointments and tech. features. It has surprised acceleration and rides like a big car.

On 12/1/2013, I started my car (2008 Ford Fusion) and it sounded & seemed normal. However, after driving less than 2 miles, my engine suddenly decelerated and the RPMs dropped dramatically. I tried to accelerate and it would not increase speed. I was able to get off the road safely. I had to have my car towed. The mechanic determined that the problem was due to a faulty power train control module which impacts the ignition coils and the estimated cost of repair is $2100! One of my ignition coils was melted. Ford has issued a Technical Service Bulletin (which suggests replacing the power train control module & all 6 ignition coils) on this issue; however, they do not deem this a safety issue! Cars that just stop running or decelerate quickly is most definitely a safety issue. I can think of many scenarios where this issue could cause injury or perhaps even death. Had I been on a freeway or driving at a greater speed where there was more traffic, I could certainly have ended up in an accident with another vehicle. I researched this concern and found that I am not alone and there have many others affected by the same exact situation. Ford is of the opinion that this should be the responsibility of the car owner and they do not hold themselves accountable. I understand how warranties work and I realize that cars age. However, this issue has nothing to do with wear and tear or age. This is a faulty piece of equipment that is causing a safety issue when it hampers a vehicles ability to continue in a forward motion at a normal rate of speed. Ford Motor Company should issue a safety recall...not just a technical service bulletin.

It maneuvers really great on the road & its driving comfort is perfect. Mileage is really good too? We have had several different makes of vehicles but the two Fords that we have are what we were looking for & to date the service has been excellent! Our prev vehicle had repairs/replacements that needed to be done at 100k and we were not advised when purchased. Ford was truthful & did their best to find what we were looking for including the color. Their service dept has notified us any time they see something of concern and its not always costly. The vehicles are a joy to drive. We were always Chev people but their sales staff were not very accommodating & refused to deal to make the sale. Their loss!

I brought my 2001 Taurus wagon in to have snow tires installed on Nov. 23, 2011 and the mechanic said that I had a cracked left front coil spring but that it was part of a recall, so it wouldnt cost anything to replace. I scheduled an appointment and was told the offer expired on Sept. 29, 2011, which is 10 years from the purchase date of the vehicle. I called Ford to find out why they never told me of this and they claim they sent out notices, which they didnt, at least not to me. Im the only owner of the vehicle and live at the same address as I did when vehicle was purchased. Ford wouldnt budge on this. I also noticed I had a suspension/strut service done in Oct. 2005. Shouldnt the dealer have noticed the recall or service bulletin at that time? This is my last Ford, thats for sure. Its gonna cost me between $700 and $1,000 to repair. Im also selling all my Ford stock.

I know Ford sells quite a few vehicles, but I hope that none of you Ford owners get a Lemon! I did and they agreed to do the right thing, but 5 shop visits, 65+ days out of service, and 6 months after they agreed to refund/replace a truck that is not even a year old... I am still waiting! All information has been turned in and have now gone thru 2 reps that do nothing including answering phone calls or returning emails. What is going on Ford Motor Company?

The rear spoiler weather strip that is between the spoiler and the roof line on my 2008 Edge has deteriorated and needs to be replaced. After a trip to a local dealership and a call to Ford Corporate I am still in disbelief as to what I was told. The weather strip is not available to purchase alone. The only way it is available is the purchase an entire spoiler assembly. YOU GOTTA BE KIDDING ME! Instead of a $10 weather strip I need to shell out $800. FORD - YOU NEED TO STEP UP AND REMEDY THIS!

I bought a new truck in November 2013 F-150 Platinum from Joe Myers Ford and Lincoln in Northwest Freeway Houston TX. Since 24000 mile I have my engine light coming on and I have taken my truck to the same dealership for fix. I have been experiencing the same situation since then and it is not fix yet. Two weeks ago I took the car for the same reason and they said they fixed it. When I took the truck I felt the same roughness and took the truck yesterday to be checked, they had all they the truck and told me everything is OK. This morning my engine light is on again. My car now has now 34400 miles and they say we do not know the problem but everything we do is a maintenance job and you have to pay for it. I bought a Ford after a long time, and I do not know what I need to do. For sure I will not consider buying another ford. I am not really sure if the Ford company really do a good job of fixing my truck.

Failed Transmission. Service has failed to repair transmission because the exhaust system was modified. Dont buy Ford.

I have a 2008 Ford Edge and have encountered the recording heating core failure problem. Ford has dealt with this issue with many customers but refuses to conduct a recall due to COST. I tried taking it for repair to Levittown Ford and Hempstead Ford with no luck. Shameful to not back their products.

I called customer service on Oct. 3, 2017 and spoke to Ashley. (800) 392-3673. I was trying to find out some information about a transmission hose part # and asked who to speak to about this matter. She told me to pay for a subscription to Motor craft or go to the dealer. The dealer wants $100.00 to tell me about the hose. This is ridiculous as I just need to find out how many transmission hoses my expedition has. I am not a mechanic to even know what to look for under the hood. A bunch of morons and I bought Fords all my life as I am now 52 years old... Somehow I am realizing why my friends buy Hyundai and other foreign cars. Customer service is worth nothing as they are as ignorant and nonhelpful as the Ford Motor company.

Five days after buying the 2015 Explorer, the remote keys wouldnt work, the tire sensors keep coming on and off and the HVAC goes either goes on or turns off no matter what the dials say. Took it back to dealer and they changed a module but problem still exists. First month we had the car, it was in the shop 19 days. Still isnt fixed and dealer says Ford wont and cant fix the problem. Spent over $30,000 for a car Im afraid will fall apart. Moral of this story --- DONT BUY A FORD.

I have really enjoyed owning my Fiesta! Its such a fun car to drive, the acceleration is perfect, it zips through traffic and I love my sync system. And I really love the mileage I get out of the car. I can get almost 2 weeks of driving out of a single tank of gas! Moreover, I love the look of it. Its very modern and cute. Some people might view its small size as a negative but I genuinely have never felt cramped from the inside.