We own a 2016 Ford eco boost F150 truck. At 20000 miles it had a catastrophic engine failure. The spark plug went into the piston which went into the head and destroyed it. We had it repaired at a Ford garage and after 3 weeks picked it up and on the way home from Alabama to Pennsylvania it failed on the interstate with major engine failure. At the time we were towing a trailer and used road side assist. We paid out of our pocket because they said we had to and have yet to be reimbursed even though they say we are approved and should never have had to pay ourselves. The truck had been repaired with zip ties and they did not hold and the fuel rail let fuel go over where and 6 heads needed replaced. We were told it was lucky we didn’t have a fire. We are asking for a buy back but we can’t get a response and none of our expenses have been paid. We were traveling and had hotel bills and rental vehicles as the parts for the first repair were not available. Disappointed in Ford.

I bought a 2105 Ford 150 XLT 4WD and on Dec 22nd 2017 it seems fuel pump went out. Had to get truck towed so called roadside. They said it would be 3 hours so I waited. No one showed. Called roadside back come to find out someone cancelled. Did not tow until Dec 23 2017. Since truck has been in shop date changes on parts coming in to fix. First date was Jan 12th 2018. Now Jan 25th 2018. Still no action. Tried calling Ford direct 4 times. Cant get through and dealership keeps making excuses.

The transmission on my daughters 2008 Ford Fusion AWD was diagnosed as bad with 85k on it which required a new one (the internal part was not serviceable) to be installed at a cost approx $5k (she was away at college and all contact with the service dept was via phone). The PTU (the mechanism that transfers the power to the back wheels) was removed from the bad trans and installed on the new one, but the dealership failed to replace $20 worth of seals that Fords service manual requires done when any time the PTU is removed. Now a leak from these internal seals has appeared. To repair the leak, almost the entire front right of the transaxle must be removed which accounts for 90% of the cost due to the 6 hours labor. If the job was done right, when the trans was out of the car, and the PTU was on the bench, labor would have been nearly nothing (I would have paid the nominal amount if asked). The dealership will do nothing saying It didnt leak before and most troubling the Ford Customer Service Dept will not do anything either saying its a dealership workmanship problem and they have no ability to force them to do anything they dont want to do although its their blue oval outside. Thanks for listening, where do I go next (If any)?

I have a 2008 Ford Edge and have encountered the recording heating core failure problem. Ford has dealt with this issue with many customers but refuses to conduct a recall due to COST. I tried taking it for repair to Levittown Ford and Hempstead Ford with no luck. Shameful to not back their products.

I bought a 2017 Mustang. Ive had it four months and in that time its been in the garage once a month for the same problem. My car is now in the garage again. The clutch has come out of it. The service manager said the car had been treated rough. I called the main company about this. Guess what? Its my problem. If, I have them fix it it will cost me 2000.00. If, I fix it itll cost me 800.00 and voids all warranties. I tried talking to the service manager. He told me to go away. I was wasting his time. Ive always been a fan of Ford. Not anymore. My family won’t buy them anymore. I tell people how they treated me. Now I have to pay this garage 90.00 to get my car back. This is a bunch of **. People dont buy a Ford.

The 90 Ford Thunderbird is a good running and dependable vehicle. Also, smooth, perfect and easy driving. Very comfortable and good gas mileage, too. Nice interior and awesome car. However, I dislike the seats leaning back and power steering, how the brakes work, the radio in it, the color of the interior, the cars weird looking color, the tires, the old radio cassette player and dashboard, the vehicles slowness, how the seats set and how I have to pull seat up to drive the vehicle.

This car has faulty door latches that can stop working at any time. I now have my two rear doors held closed with rope, handle to handle. The front driver’s side door is stopped from opening with the seat belt attached to it. The driver must hold on to the door around turns to stop it from opening. Good thing my 2001 Jeep doesn’t have these problems.

I was about to pull out of the Sheetz parking lot when the wheels suddenly fell off of my big old rusted pickup truck. It was 1979 brand Ford truck. I was really mad. So I packed a lip and walked home. Ill put a picture of how my truck looked before the incident.

Went to get a oil change at dealer, a scheduled maintenance (I didnt have a appointment). Was told that I had to have one. I asked if I could leave it and pick it up that later that day or pick it up the next day. They made me a appointment for the next day for a oil change and tire rotation. That was in the service agreement that was prepaid. Had my better half pick the truck up. She was charged for the service. Called them the next business day, a Monday, asked how we can fix this. They return the call telling me that I need to come back for the rest of the service and I would have a check. I took it back, was informed that I have a appointment for a tire rotation, but dont know nothing about a check. Talked to the service manager by phone, was told she had no idea about this that she would bring it to me. I told her that I will not be in town, to give me a call back on Monday. NEVER got a call back. I had to call them. I was told that the general manager will call me back, that didnt happen. Got a call that they needed my address, gave it them. Got another call 4 days later. Have check, but not signed. I told them that if dont have this in my hand by Monday, I will see a 3rd party on this. This individual out of his own pocket brought it to me. I told him, THIS DEALER GIVES FORD A BAD NAME. But I want to make others aware of this establishment and this is not the FIRST time I have had problems with this dealer, BUT IT WILL BE MY LAST.

Since purchasing almost 5 years ago, I have not experienced any issues while driving. I have the car serviced by the dealer I bought it from and every time I feel I am driving a brand new car. I have no negative experiences to write about. I am just happy with my Ford Fiesta.

My Ford Edge is black with sparkle in the paint and 22 in wheels. It drives smooth and has remote start. It is all wheel drive and includes a backup camera. The car drives well in the snow which we get a lot of here. The size of the car is perfect and the accessories. It has every option that you can think of. The interior is all leather. And overall, its a nice car. However, the entire top is glass which is cold. The back does not hold very much without putting the seats down. Also, there is so many accessories that things can go wrong. Still, I love the car.

Ford says that MyKey is a safety feature and added security. When enabled, your keys are limited by speed and music volume. However, if you somehow get both keys set as MyKey, there is nothing undo feature that the customer can do, except take the car to the dealership, and pay between $150 and $300 dollars to have this reset. I called Ford consumer complaints and asked them to pay for this, since their faulty system caused the problem, and was told no, and there was no one else to talk to at Ford to get this done. It is way too easy to do this by mistake, and then you are locked out of your enjoyment and use of the car you purchased. Basically, a Ford customer is not worth $150 to keep them happy. I will never buy from Ford again.

I took my truck to Sheehy Ford for a engine issue. Basically the truck would shut off while driving down the road. The dealer said we should replace the head studs, head gaskets, injector seals, fuel seals, oil passage seals. I was okay with all of that costing estimated $7000 and about 26 labor hours. That was 4+ months ago. They have had my truck for 4+ months. They replaced my radiator, why??? I dont know and the service manager doesnt know either. But Im sure Im getting billed for that somehow. Face to face I asked the service manager why they replaced my radiator. He said I dont know. I went to the shop to get some camping stuff out of my truck and was there for about 25-30 minutes. There were 6 vehicles in the shop and not one technician in there working. At one point a tech walked in the back door and grabbed an oil pan and brought it over to a van but dropped it and walked up to the front. I dont trust what they are doing mechanically to my truck. They in theory replaced my high pressure oil pump, but once it was all back together they had zero oil pressure. Did they replace it??? Well even the old oil pump was giving some oil pressure. I cant get a response from the service manager anymore and I had to call Ford motor company. So far Tina has done a good job corresponding between me and the dealer but Im not getting anywhere. Again 4+ months and over $4000 in rental car bills. I have yet to get my truck back and am still making payments and insurance on a truck I can not use. I wouldnt trust them to change my head light.

I bought a 2016 Ford Focus SE with the 6 speed transmission. At 20K had the computer flashed, noticed excessive shutter at low speeds while turning and accelerating. I contacted the dealer and like they tell everyone to adjust their driving habits which I did, I use this car for business and has a lot of highway miles, I am currently at 92,000 which I planned on retiring this car at 100k to give to my wife. At 88,000 miles the transmission started slipping between 2nd and 3rd gear, unable to kick down at 50 mph to pass anyone without major slipping, in stop and go traffic it smashes into gear hard. Took it into the dealer and they say its 1800 to replace the clutches and seals and they refuse to replace it even after I told them that they are responsible because this has been a huge parts failure for years, never had a transmission fail this early on a Ford. Ford Motors still refuses to replace it because I am outside my warranty and even when obviously this wearing out obviously started a long time ago to already be bad before 100k, as the 2016 models get more miles on them we will be seeing more and more 2016s with the same issues as the previous models. I bought Ford because its American made so I thought when really its Mexican made, if I am going to buy foreign I will take my chances on Japanese at this point. Sorry Ford. I used to love you but since you have taken 2 weeks and still havent giving me an answer on a approval to fix your massive clutch issue leaving my family in jeopardy without a safe car to drive. Were finished. Ford still tries to sidestep their problems even when there are so many people with the same parts issue is unacceptable.

I haven’t purchased a Ford in over 25 years. And after purchasing a new 2018 model, I will never buy a Ford again! Like many Americans in the late sixties and seventies I became disappointed by the shoddy workmanship of domestic manufacturers and made the switch to Japanese vehicles. I didn’t feel good about it, but the Japanese cars were cheap, ran well and parts were plentiful. Approximately three months ago along with President Trumps desire to get Americas back to work again, I took a second look at the 2018 Ford. I bought one, at around $41,000. Then on May 4th my driving world came to an end. I hit a rock and damaged the undercarriage causing me to need a wiring harness replacement. I had the vehicle towed to the nearest Ford dealership.When I inquired how long it would take to repair the vehicle I was informed the there were NO replacements in the parts division, or for that matter anywhere in the United States. No other dealers stocked even one, and the prospect for obtaining one was months away! I contacted Ford’s customer service department about two weeks ago. Three times I was brushed off with the ‘contact your dealer’ excuse, then finally one of your representatives hooked me up with a customer service agent that would be dedicated to resolving my dilemma. That was a joke. He called me one time but left no message or number. The second time he called he left his name and number. After that, I called him and left messages six times before finally reaching him. His attitude and condescending approach left little doubt of his non-concern. He offered no solutions and accused me of being the problem when he heard that I had damaged the undercarriage of my car. He mentioned that he did consult with his manager who stated that Ford has no program to address this lack of parts issue. He inferred that Ford wasn’t wrong for not stocking a replacement part, because if I hadn’t need a replacement then there wouldn’t be an issue! I would think that Ford would have a fiduciary responsibility to stock parts on new models. This morning my new Ford still sits in a service bay and because the windows were not closed due to no electrical connection and no tarp was put on the vehicle to protect it, the interior is now laden with soot and grit.The dealership employees were all very pleased and happy when I purchased my new Ford. But apparently that’s where it ends. Never again. Oh, by the way the assembly’s line on 2018 model that I purchased is still running, and new wiring harnesses like the one I need are still being pulled, but apparently these vehicles are for potential new customers, not for any current ones!

I have owned this vehicle which is a 2017 for one year. In that time I have had to replace the fuel system twice. Once for a catastrophic fuel pump failure. The other 1600 miles later. Ford swears it’s contaminated fuel. I believe it was done because the the repair was not completed correctly by Ford Motor Company. Ford will not back or stand behind their product. I will never purchase another Ford again.

Our 2014 Flex has been a great car so far! It gets decent gas mileage and has plenty of room. We have not had any mechanical issues so far and the only complaint I have is that the hoses that go to the front and rear window squirters keeps coming off of a connector, that I had to end up clamping to the connector.

I bought a 2016 F450 truck. I bought it brand new. I put 16203 miles on it. Its now 1 year old. The ac is not blowing so I bring it to the dealership that I bought it from. They tell me the evaporator coil is clogged up. They want $2400 to repair. They tell me this is not covered under warranty. I have a brand new truck with no air conditioning. I also bought a 2018 F450 and a 2018 Explorer for my wife. 3 trucks in one year from Ford. It seems like they would be a little more interested in fixing the problem instead of trying to make me pay $2400 to fix a brand new truck???

Our Ford is 10 years old, was purchased used and has been maintenance free, except for normal maintenance from the day we purchased it. It rides and looks great. Ford makes a great vehicle and their service departments are great.

Last night, I spent the night at my boyfriends. I was awakened to the sound of an alarm and people screaming. I looked out the window and his Ford 1995 F150 was blazing. There were flames and black smoke and the smell of rubber. He was working and so, after calling the fire department, I called him. The truck had been sitting in the parking lot for three days and this night was the coldest night of the week and it was raining. I was thinking that someone set the truck on fire but, after reading the information on this site, I am shocked and amazed. My mom bought this truck from a dealership about ten years ago and it was well maintained. Apparently, that means nothing and filing any paperwork with Ford would be useless. This really sucks. We will never buy another Ford ever!

I bought the car with 2,000 miles and they said is considered as new. I had the same problem as everyone here. During the past four years, I have taken it to the dealer 4 times for the transmission clutch. The last time they said there was another piece that needed to be replaced, so the transmission does not fail anymore but that piece was not cover by the warranty. I paid about $300. Looks like the warranty will be covered by piece. I dont understand. Right now is the fifth time my car is at the dealer and I hope they dont come with the same story. I hope our President Trump makes Ford Cars Great Again.

I will definitely add images of my Ford F150 truck explosions and how quickly the truck burned up our home. My favorite Ford F150 4X4 $45,000.00 Lariat SuperCrew truck (which I usually park inside my home/garage) burned and exploded several times, burning down my home (especially half the home/roof). Flames and black smoke filled the home entirely. Ford advertised for years their Ford trucks are built Ford tough. My stepbrother, a 20-plus years New York police officer, worked many overtime hours at and around ground zero (after 9/11) and I decided to buy American, put money back into building the American economy after 9/11, help Americans keep their jobs in the car manufacturing business, etc. So I purchased a new 2001-2001 Ford F150 4x4 SuperCrew Lariat truck with the best intentions based on supporting the American economy after 9/11 and based on Fords advertisement for many years that Ford trucks are built Ford tough.Nevertheless, I found out at 12:30 am, August 10, 2006, after discovering my truck burning and exploding with flames shooting from the hood and quickly engulfing the truck, flames spreading and quickly covering my home, etc. Then years later, after being lied to and lied on repeatedly day after day, month after month, year after year, 5-6 years down the horrible road of complete fall out after a fire disaster and our lives have been completely disrupted, torn apart, traumatized so severely my health, family and a good decent spacious home, nicely furnished, great property and everything else has been ripped away and destroyed to a point of no return as a direct result of the horrible mistreatment, we were received by Ford Motor Co. and their investigators and representatives. We were told 5-6 years after the fire that Ford has had this problem since early 1990s and have allowed people to purchase their vehicles without sending customers recall notices; thus, many families and children have died in Ford fires and have had serious health issues that often lead to death as a result of the significant stress from dealing with the mistreatment by Ford and their affiliates, etc. See also Fire Under the Hood,” which discussed how a four-year-old beautiful soul, Blake Washington, died after the familys Ford Expedition spontaneously burned up in their garage. The family suffered for years after being mistreated, ignored, and disrespected so horribly. Blakes mom died 4-5 years later (around February 2009) from a broken heart, auto-immune system failure and many stress-related health issues spiraling from her losses. Around 2009-2011, I read an article written by Blakes mom and dad, Tanika and Juan Washington (a military family). They wrote a detailed article about how bad Ford and Texas Instruments treated them after their Ford Expeditions defect caused a fire and burned their home and daughter. When will the President, U.S. Congress, and responsible officials help all of us who have had our lives ruined and experienced significant losses as a direct result of Ford Motor Co., Texas Instrument, and DuPonts pure negligence and criminal responsibility of making defective products costing billions of dollars that they know cause significant loss of life, liberty, privacy, property and that has systematically destroyed the entire lives of many families?We need responsible officials to help, such as the, U.S. Department of Justice, U.S. President, Congress, the Southern Poverty Law Center, the Brenan Center for Justice and MoveOn.org, Change.Org and every human rights and U.S. Constitutional rights organizations and attorneys who are not afraid to step up and help make the lives better of millions of Americans citizens and millions of U.S. military families who have suffered profusely. As long as Ford Motor Co., Texas Instruments, DuPont, and all the Ford dealerships can get away with making billions in profits knowingly selling defective products that cause loss of life, health, property, etc., these companies will continue to do so without any mercy whatsoever on the American public. A little injustice anywhere leads to a whole lot of injustice everywhere. And when good people know that evil exist and fail to take action to stop it, then they too are just as evil as those committing evil act. This is nothing less than homegrown domestic terrorism: to purchase a truck thats like a ticking time bomb. You never know when it’ll explode.We learned 5 years after the fire by an expert in our case that when the gears start sticking in park or drive and you have to wiggle the gear handle to change gears, thats a sign that the vehicle is in trouble. Its a very, very small minor technicality that people dont even think twice about when they may have a little trouble changing gears from park to reverse or drive and most people are rushing off to get to work, home, etc., and never even suspecting this is a small signal to a major product defect. Ford would rather wait you out with their highly paid attorneys than pay middle class or working poor people any significant compensation to get your life back on track and make you whole after their trucks caused disaster.

There are at least two Ford Freestyle owners here in the small town of Boone, NC who spent over $1,200 at the local Ford Dealership to fix leaks that come in over the driver, passenger and in the back. These leaks also get into the computer system causing all the lights to come on, accelerating problems, as well as the whole car shutting down. Once, it shut down on the interstate! This is very scary, especially with 3 small children whose safety is being compromised. Contacting Ford has gotten us nowhere. With $1,200 down the drain, and the Freestyle has the same problems, I will stick to buying Hondas in the future.

The Transit Connect wagon is a surprisingly well appointed mini van costing much less than the competitors. This vehicle has been a big hit in Europe for several years and is now breaking into the US market. It has great visibility, a very responsive engine, and plenty of room for 6 passengers. It drives and handles well. I especially like that the back seats fold down flat. We can safely haul our 4 dogs in 4 midsize hard shell dog crates (two side by side in the back, and two facing either sliding side doors) and still have room for gear and luggage. I’m very fond of the wireless cellphone cubby in the dash, no changing cables! It has separate climate controls and comfortable heated seats for the driver and front passenger.

I was driving down the freeway when there was a noise as if a gear had shifted and then the car stopped responding to the gas pedal and kind of went into neutral with no power. I was lucky I was close to an exit, so I took that and went off to the side but a line formed behind me. Luckily no one hit the car because there are so many who get off the freeway at high speeds. I called the local Ford and they said they will take a look tomorrow. Car is about 3 years old.

The 2013 Ford Fiesta is a lemon! Ford needs to take back every one made and refund owners! Ive never been so disappointed in a Ford. Weve had the car in twice for transmission work and it still vibrates and drags. Ive had plenty of manual transmissions and the automatic tranny in this car drags bad like a person who doesnt know how to use a clutch or shift. To top it off, we already had to buy tires for it because the cheap crap Kumhos they put on the new car already split! I wont buy another Ford product. I stood by Ford when they didnt take a buyout from the Government, but this is how they treat loyal customers... Sell them lemons!

Writing this because people have been complaining about this and wondering which direction to turn? My daughters boyfriend was in need of a new car. I suggested the Ford Fusion so he purchased a new 2016 in December. The car now has 10,000 miles on it and it stopped running. We have had the car in the local dealership and they have found wires that have been chewed by rodents that number one are not covered by warranty. After going on to Google, I have found that this is a problem that many new car companies are finding.The wiring that is being used is of a material that rodents love and find irresistible to chew. My question is who is going to pay for this if warranty doesnt cover this? Do we have to sue? Also who do we sue? This is not going to be inexpensive? Just really cant believe with all the people complaining that something is not being done. Please respond -- you can call me **.

This company is very rude, disrespectful, and unprofessional. When contacting them about my account, they have the nerves to ask me why I have called so much. I advised them that they call everyday and sometimes 5x a day but when I call, you have a problem. The representative Theresa and Kimberly ** are very ghetto and unprofessional. Just because they hate their job doesnt mean they have to treat their customers like dog **! Im very unhappy with this company. I would advise anyone considering this company to please reconsider and go with a private financing car dealership because its the same thing!

I have owned a Ford since I got my license at 16 years old. I have had nothing but issues with them, and I always think - Ill just try again. I will not be trying again. The last SUV I had was a Ford Edge. 58,000 miles the computer crashed it. Barely made warranty. 75k I had 2 different parts of the transmission go back to back, within months of each other. Shift solenoid one time, I believe the computer to the transmission the other. $4,000 later! Now, I have a 2015 Ford Fusion, bought brand new. I work from home and really do not drive a ton, but average, slightly under. Has 50,000 miles on it. Its already had the same shift solenoid transmission issue, and now it is back in the shop again - computer crashed. All done! The service guys are great, but the fact that this keeps happening on moderately new vehicles is absolutely unacceptable!

The car ride is very smooth and quiet. Our Ford Edge is everything and more than we expected. Plenty of room inside. The panoramic moon roof is awesome. The car handles beautifully. Very stylish looking inside and out.

Ford Freestar - Had car inspected 1/24/14 & had rear struts put on...no problem. Took my car in 1/2015 & when brakes where being put, guy noticed large hole in wheel well. There is a recall for this part and Ford said the corrosion is too large to fix under the recall.

To be brief: More than a dozen phone calls. More than half a dozen emails. Two different Map Update Drives. Poor Customer Service - No knowledge of system, careless attitude, multiple call you backs (without a call back). No follow up. Completely messed up Navigation System in vehicle. System will not update, continues to flash screen throughout the day while driving about incomplete update, voice command Nav totally disabled, maps reverted to earlier version with missing data. Suggestion: Dont buy a FORD. They dont understand the tech they put in their vehicles and will give you the run around hoping you will go away instead of fixing the problem.

Ford continues to provide help to the nation as it has throughout history! This example of stepping up to use production facilities to expand their efforts for PPE products tells you what a patriotic company Ford is! Buy American!

We have been loyal Ford automobile/truck owners for over 30 years. Bought a C-MAX in April 2013 based on Fords claim of 47 mpg hwy/47 mpg city. Then the truth came out and Ford said they were wrong. Ford was very nice and sent two checks totaling around $900 for their mpg mistake. Then there have been numerous recalls. We contacted the head of Fords Extended Service Plan department in September, 2014, to request an extension of the warranty to 100,000 at no cost to us. No answer back from Mr. Michael **. Sent another letter. Again, no response. Contacted Fords Customer Relation Center via email. Received a response back the same day. Fords CRC asked for clarification as to what the problem was and what we were asking for. I responded three times and never heard back. Sent two letters to William Ford, Jr., Mark Fields, and Frederiek Toney (President, Global Ford Customer Service Division). Guess what? NOT ONE PERSON RESPONDED.....again! Was really ticked off now so on January 12, 2015 I called the number that was in small print underneath the responder from CRCFMC. Another exercise in futility. Spoke with a Debra who advised us: Ford could not and would not extend the service contract. Because Ford had sent monetary compensation for the mpg disparity there was nothing else Ford was going to do. We had waited too long to request an extension (please remember we started this process four months before speaking with Debra). When I asked Debra why there was never any follow-up to my three replies to the CRC emailer, Debra said the 1 800 number is in Florida and the CRC emailer was probably in Michigan. Debra said that essentially there is no coordination between emailing Fords CRC and calling the 1800 number listed in the CRCs email. Isnt that a heck of a way to run a business?So we are done defending Ford when our friends ask us how our FixOrRepairDaily is. We are done buying any Ford, new or used. If we were to win a free car and it turned out to be a Ford we would donate it. In closing, we could have accepted a sorry, it isnt happening to our request of Ford, case over. But the non-response from anyone at Ford shows they could care less..... and now, we dont either.

Due to past help with constructing the PeaceNet a small International Network; that ultimately turned into the Internet, I can do things most people cannot. The e-mail explains the problems I am having with a Ford Escape. It is a new car with less than a thousand miles on it that is viewed as a deathtrap. Even more problems have come up by research that make the situation even worse. Every time the word Ford comes down the Internet, I am sent the e-mail address. Other words in the e-mail such as purchase can be used to define the list. I have amassed the e-mails of thousands of people that are considering purchasing something from Ford. The Ford resolution department has tried to solve the problem by giving me the X-Plan pricing. The problem is that I would purchase a Ford Edge which is a much safer car and I can get my wife and family to ride in. I have not been able to make a deal on an Edge even though I have the reduced pricing on the Edge because I cannot get the zero percent 72 month financing like I have on the Escape. I am 75 years old, my wife and I live on Social Security and have a house that has expenses plus living expenses that happen even though the house is paid for. I have a credit rating of 815. I live as economically as possible; no extra anything and never go to restaurants or any kind of entertainment. However, a large car payment does not fit into the budget. 72 month or 84 month would be ideal. I have had the Escape repaired at the finest body shop around and carries a lifetime guarantee on the work. Everybody at Ford Resolution is telling me I have to go to Ford Finance for the longer terms. I am going to lose money on the trade in even though it has only three digit miles on it. I have tried to get Ford to take the car back and they will not. Their resolution is that they give me a low price on the purchase, but the dealers will not give me the same finance arrangement. So I am appealing to Ford Finance. There are dealers in the far North area of Chicago that have longer Zero percent financing. I dont know if they use Ford Financing or not. Purchasing a car at a dealer 80 miles away makes no sense. If I cannot make a deal at a price and financing, then I must do my e-mail campaign. I am ready to send thousands of e-mails everyday to people around the world telling them the five points that I have found, as an Engineer by trade, that makes this car dangerous and risky to drive. I go into great detail about this. I have nine grandchildren and one great granddaughter. I would not let one of them ride in the rear area of this Ford Escape. The way that glass rear window just exploded after the accident is real scary. Glass came up into the front area like it was a bullet. It is my duty as a responsible citizen to do this.

Ford is refusing to fix our 09 Escapes power steering issue after issuing a NHTSA recall in July 2014. (14S05) At the time of recall our car didnt have any problems. Ford took the cheap way out and reprogrammed the steering module which fixed nothing. It was a way for Ford to clear our VIN number from the NHTSA recall list. 10,422 miles after the reprogramming the power steering failed. Ford says its now our problem and we have to pay to fix the car. $1,327.90. The car is now showing trouble code B1342 and needs its steering column replaced. If you are having the same problems please report it to NHTSA ASAP. They are investigating Ford for not fixing their recalls. As of right now they have 122 complaints.

I drove my 2001 F-150 to the store today, came home and parked it in my apartment complexs parking lot at approximately 3:30PM. My wife came home at around 9PM to find my truck engulfed in flames. I have had no serious issues with this truck since I bought it 10 years ago. Tonight, it burst into flames and I looked up on spontaneous combustion on Ford trucks on a whim and find this a pretty common occurrence. Thanks Ford, being a paid for truck, I only carried liability and am now out of a ride. Thanks again Ford. I have owned Ford vehicles all my life. Guess I will buy a Chevy and leave my Ford - Found On Road Dead.

I bought a new truck in November 2013 F-150 Platinum from Joe Myers Ford and Lincoln in Northwest Freeway Houston TX. Since 24000 mile I have my engine light coming on and I have taken my truck to the same dealership for fix. I have been experiencing the same situation since then and it is not fix yet. Two weeks ago I took the car for the same reason and they said they fixed it. When I took the truck I felt the same roughness and took the truck yesterday to be checked, they had all they the truck and told me everything is OK. This morning my engine light is on again. My car now has now 34400 miles and they say we do not know the problem but everything we do is a maintenance job and you have to pay for it. I bought a Ford after a long time, and I do not know what I need to do. For sure I will not consider buying another ford. I am not really sure if the Ford company really do a good job of fixing my truck.

I know Ford sells quite a few vehicles, but I hope that none of you Ford owners get a Lemon! I did and they agreed to do the right thing, but 5 shop visits, 65+ days out of service, and 6 months after they agreed to refund/replace a truck that is not even a year old... I am still waiting! All information has been turned in and have now gone thru 2 reps that do nothing including answering phone calls or returning emails. What is going on Ford Motor Company?

Purchased a 2015 Transit Connect XLT for our business at the end of December. Put on the road mid-January. March 18th the truck made a large noise and then died. We had it towed to the Ford Dealership where we purchased it. The dealership spoke to Tech Support for Ford.. Did a few things suggested and nothing worked. No one could/can give me a date about when it will be fixed. A new part was accelerated with no time frame delayed twice. The truck is sitting at the dealership. FORD CUSTOMER SERVICE has been USELESS. Their only answer is part is accelerated.I then went onto corporate website and emailed Tier 1 support who referred me back to the People I had been speaking too. The Service Reps that have never had called to tell us what is going on. No One Cares. No one can tell us when the part is due in. This week the Dealership took the part Ford was hoping would fix the truck from another truck and still it is not fixed. Again, no follow up from Customer Service. We have 6 Ford Trucks and have never had a problem. I will have to think long and hard before we will purchase another after this experience.

Truck burnt up by DEFECT. My 2002 FORD 350 exploded at 2 A.M. while not being used for over two days! I then got stonewalled and laughed at by the rude people of this garbage company. I also started getting recalls for the exact reason my Ford lit up. A wire heated that was hooked up to the brake master cylinder. This happened years ago and I was just sent a message that I have had over 60,000 hits with people experiencing the same problem. NEVER BUY FORD!!! I have pictures. Shame on that company for crapping on the small men of America…the working man!!! Please boycott that no good company. Buy G.M. I had 4 Chevy trucks and all lasted a few hundred thousand miles each.

While backing up out of driveway, the front driver side spring of my car broke and punctured a tire. I need to have it fixed and to get a new tire.

On Saturday, June 21, 2014, at 10:00pm my 2001 Ford F-150 started a fire under the hood after being parked for several hours. There was no trouble with the truck and we had just spent about $700 on maintenance services. Thank God my husband & kids were still up when they heard a loud noise outside, went to see what was going on, and found the truck in flames. The fire started to melt the vinyl siding on my house but the firefighters arrived just in time before the house caught on fire. I thank God for sparing my family and home. However, I would like to get any advice from those who has filed a case with Ford because something has to be done about these vehicles.

Bought truck new in 2014, just after 3 years paint started peeling like a bad cancer. Truck is a highway princess platinum edition Took to 3 different auto body shops and they said definite QAQC problem from new, no primer and paint too thin. Ford will do nothing, customer service is horrible. I’ve been a die hard Ford lover, bought 3 new F350s in my life and after this disgusting experience will be the last. My company also owns several but will no longer be purchasing any more.

I faced several safety-related issues with a FORD FUSION 2012. When I submitted a request for repurchase/replacement under the Lemon law, Ford agreed to repurchase/replace a lemon I purchased back in May 2012. I was negotiating the replacement option when FORD decided to cancel the offer. When I spoke to an attorney, they told me that the due date for filing under the lemon law had passed and hence, I was not eligible for an arbitration process under the Lemon law.I was told that FORD had essentially dragged the process to make my claim fall outside the Lemon law window and now I am forced to hire a private attorney to file a lawsuit. The attorney I spoke with advised that this can get very expensive if FORD decides to fight it, as they have a lot of resources. As a consumer, I feel cheated by this company - first when I was sold a lemon and then when they cancelled their offer for no apparent reason. This is just an abuse of the system.

Brought car to Elk Grove Ford (purchase dealer) for mileage issue. Dealer stated car obtains 37 mpg. Actual combination mileage 22 to 23. Advertised 22 city, 28 combination, 37 highway July 2014. October 2014 called for, obtained case # **. Deliver car Auburn Ford in California. Dealer stated car obtains 30 mpg. Actual combination mileage 23. After picking up the car, up to 25 combination has dropped to 20 mpg. Freeway best 27 mpg. This calculating actual from odometer and figuring mileage at the gas pump, not on board computer. Called back customer service. Told Ford does not resolve issues, the dealer does. Explained difficulty with local dealers (dealers stated no issues with car). Told that is my only option. Called back to Ford customer service. Operator forwarded to manager. I was told I would have to speak to a senior manager. There would be a call back within 48 hrs. Call back same day. I couldnt answer at that time. I called back right away. LVM. Received call back the next day. Senior manager stated FoMoCo does not provide estimated gas mileage, the EPA does. Ford just puts that information on the sales sticker. I attempted to explain I did not want to hear excuses. I need some assistance with the gas mileage issue. He stated I was not listening to him. I attempted numerous times to ask him what he wanted me to do. At this time, he stated I was not listening to him. I became angry and attempted to obtain his instructions. Requested a different dealer. He agreed but still stated I was not listening. I explained the cars mileage situation numerous times. Requested his assistance. He declined to provide any information to me. I attempted one last time. He stated he would not provide information, stating he would refer me to his manager within 48 hrs. The 48 hrs. have passed and no call back. During the conversation, I mentioned in my opinion the car is too heavy for the 1.6 Ecoboost engines torque rating. He agreed the engine is working too hard to be efficient in this size of car. He also agreed the on-board computer is not the most accurate. But dealers equipment is accurate. I explained I understood the mileage will be less than the rated in real life. The car has never reached even 30 mpg on the freeway, 9-hour drive travel. The rated city mileage is 22 mpg. The cars actual mileage is 20 mpg combination freeway and city. He only stated the estimated mpg is provided by the government, not by Ford.

Current owner of 2 Ford vehicles. I have a 2019 Ford F150 and a 2016 Ford Edge. Both vehicles have ran awesome for the last several years we have had them. We have loved them since the day we got them. Well, 1 Day after Powertrain warranty expires on the Edge, the check engine light comes on. Odd, but we figure we better get it checked out ASAP. Take it into the shop the following day as that is when they could get us in. Codes P0303 and P0316 pop up for a cylinder 3 misfire. Turns out vehicle needs a TSB 19-2346 performed. For those of you that dont know, that is a whole Long block replacement (Needs a new motor because cylinder 3 burning up coolant). I am frustrated to say the least that ford will not take ownership of the issue, even though they have came out with a full service bulletin for this issue. Keep in mind the vehicle has a perfect service record and only 45,000 miles on it which is well below average. So now I am sitting here with a broke down car that Ford wants me to pay $6,200 to put a new motor in. This issue has got me thinking about switching completely to another brand because their customer service on this event has been horrible and no understanding from them. Just them telling me I am out of luck.

We bought a 2011 F150 brand new. We like the truck except for the shake we have in it. Every time we use it now, it shakes & we are scared that something will happen to it after the warranty is up. The first time we towed our 5th wheel travel trailer with it, it shook. When we got back home, we went to our dealership & they were more than willing to try to help us. They got in contact with Ford Motor Company & did everything that they were told to do. WE are more than happy with our dealership but we are totally disappointed in Ford Motor Company, as they will not do anything else to fix the problem. We have been calling them for 28 months now & all they have offered us was $1,000.00 towards another new truck. We have spent more than that just traveling back & forth to the dealership trying to get help from them.We have had 23 Ford automobiles in the last 40 years. We have been loyal to the Ford company all of these years but I guess our Loyalty doesnt mean much to Ford Motors. Three of our trucks was well over 65,000.00. I guess this goes to show it doesnt matter how much money you give them, you are not worth the effort to help us or gives a real good deal on another truck. Oh well, maybe some other company will be better to us, as we will not be buying a new FORD TRUCK in the near future.

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

2007 mountaineer, 3 years of issues, dealership kept changing coils instead of checking intake manifold. Changed intake manifold and few coils that were replaced at dealership about ago. Now because of their incompetence, cost me time and money and now have two spark plugs that are oxidized and cant come out. Have to be broken. I been complaining about this going on 3 years with Ford and the dealership and no help. Enough is enough. My truck is well maintained, mint condition and I have to deal with all this ** for what?

About six months ago around midnight my 2001 Ford truck caught on fire in the engine compartment and the fire was caught by our security camera. The next day the fire inspector informed me that there was a recall that was not performed on the truck and the defect was a switch under the hood that caused engine fires. I contacted Ford several times. Each time they said you will receive a letter within 15 days. Well its been months and nothing has been done by Ford?? I believe that Ford should have paid me for the loss of the truck.

Coil spring broke. No recall. Also, rust on all these models is rampant. Where is the recall on these coil springs?

I have a 2010 XLT with the paint blistering down to bare metal on both sides of the truck. (pictures attached) I am seeing this on many of the trucks of this vintage in my town and they all look very similar. Ford wont do anything about this unless there is a perforation right through. This is clearly related to the paint not being prepped properly. I also had to have the bonnet on this truck painted after 6 months after buying it new because it was blistering behind the edge of the grill. I had a 1998 xlt with 300K on it and I drove it until 2010. The driving conditions were exactly the same and the paint had no issues. I had a guy at Ford tell me on the QT that some people are drilling holes in the problem area and letting it rust to get around Fords policy and fix it. I didnt want to do this so I talked to the dealer, contacted national reps from the US and Canada on this forum.... Big fat nothing.So... after 24 straight years of driving nothing but Ford trucks my new Ram will be here on Friday. IMO Fords quality has gone down and their policy on paint sucks. Sour grapes, you bet!!! Please reply if you have paint problems. I think this is a widespread problem Ford should be dealing with. Get out your drills boys if you want this fixed.

Its been over 3 months since I have reported issues with Sync and Navigation to the Ford Dealer and over a month since I wrote to the President NA, of Ford. They did respond and send a FSE to a service dealership to resolve the issue. He upgraded the software and said this will fix everything, I dont think he even checked if the problem is resolved. I have had my Edge back from them for 9 days and the problem is the same, they wanted videos of the issues which I sent them and have followed up. It seems they have only FSE for SYNC in NA and they are waiting for him to return to MI. Its obvious that customers are not important to Ford, I suppose Ford is what Mercury used to be!!

I have been a Ford Customer for over 30 years and I will NEVER buy another Ford. Ford refuses to cover the corrosion that is spreading on the hood of my 2014 Explorer. Now the paint is starting to chip off as well. Ford is well aware of this issue with several Ford models and will NOT do anything about it. (The local Ford Body Shop Manager told me so.) The issue is due to inadequate prep work before painting the vehicle. I have been going back and forth with Ford for over 6 months. I even sent a letter to the Ford Board of Directors. Ford simply does NOT care. FORD DOES NOT STAND BEHIND THEIR VEHICLES!At first Ford tried to say that the warranty is 3/36000 miles, but later admitted that the warranty is actually 5 years/unlimited miles. Then they stated: Corrosion Warranty covers body sheet metal panels against corrosion due to a defect in factory supplied materials or workmanship. Corrosion coverage only applies if the corrosion causes perforation (holes) in body sheet metal panels. Corrosion Warranty coverage begins at the warranty start date and lasts for five years, regardless of miles drive. This is a defect in factory workmanship!

Vehicle decelerates while in motion. This was my experience driving on the Interstate highway and the car dropped speed from 55-60 mph to 0 mph. With fast reaction, I pulled over to the shoulder. The car kept idling but there was no acceleration at all. After mechanical diagnosis, the throttle body is defective. Its all good electronics/mechanical parts are not failure proof. After calling several local dealers with the same response - PART ON BACK ORDER - I called Out of State dealers getting the same response. There is no recall on this matter and I wonder what is Ford waiting for - Casualties on our roadways? It sounds like Ford Has a National back order on this part. Why not recall it and make repairs on their dime, not the consumers? Thank you.

Part unavailable for my 2015 F-350. I purchased this truck in April of this year. It is a King Ranch. Shortly after picking up the truck a couple of warning lights came on. Took it back to the dealership and was told it needs a RCM Harness which was currently unavailable. The truck was still in warranty so I left it with the dealership awaiting a part. That was April 19, 2019. The truck is still there and there is no ETA on this part. Ford customer service has sent me an email regularly saying there is no idea when this will be available. In the meantime I have a brand new camper (5th wheel) and no way to use it. I have been told this is not uncommon for this model and I wonder why it is taking so long for a part to be available. I feel Ford as well as the dealership should offer some serious compensation for this as the previous owner traded it due to this problem (he told me) and the dealership did not disclose it however Ford has not addressed the issue.

38 days ago my new 2015 Ford F150 broke down with 8000 miles on it. A part in the transmission is defective. It has now been 38 days and I still do not have an ETA on the repair of this vehicle. Parts are not available for this truck. Ford has been completely uncooperative and unsupportive. While a rental car has been provided, they expect me to pay the difference between what they pay and the baseline price of the lowest level rental provided by the rental company. At this point they state that they will ship an entirely new transmission, however they have no ETA on this and it could be up to two more weeks until this is resolved. When I escalated this to Ford customer service the only resolution is to keep waiting. I have never experienced such poor customer service. I will be escalating this to legal means.

Last year, front right coil spring failed and punctured the tire requiring the car to be towed and repaired at a cost of $550. Seven months later, rear drivers side coil failed. Today actually, not sure if the tire has been damaged. I will check that at time of pick up at a cost of $350. I have owned many, many cars and never had this problem with any of them. I am concerned with the other two. Fortunately, both failures were at low speeds. How can this not be a recall. Im much more concerned with the safety aspect than the cost. While Im happy to own a 5 Star Taurus, maybe 5 is rated a little too high, and lets get this thing fixed before people start getting hurt. Thanks!

Ford Customer Service treats its customers like 2nd class citizens. They tell you one thing then do another. The settlement offer payment I sent in on 09/19/12 took almost 2 weeks to post. Now I was told that they are selling my vehicle at a private sale if I do not send in the balance plus repossession fee which I have already done. It was delivered at 8:57am on 10/09/12 and as of now it has not been posted to my account. I have sent the money both times and Ford has faltered on their end by not posting the payments in a timely manner. They have moved the vehicle from 100 miles to 200 miles away. Now I have to get someone to go with so that I can get my vehicle if Ford decided to post the payment. Do not worry that there will most likely be another post if I ended up losing my vehicle because of the way Ford does business. I would never recommend Ford or Ford Credit to even my worst enemy, much less a friend.

In July 2017 our 2013 Ford F-150 lost all braking power. Had truck towed and they replaced Master Cylinder and brake booster. I researched and found our truck was manufactured 4 months too early to be included in a recall for this very issue. Ford headquarters finally agreed to pay us $350 of our $574 bill. We have a complaint number and approval code. HOWEVER it is October and the local dealership Sam Packs Ford Country of Lewisville TX refuses to cut our partial hush payment! Ive emailed and called too many times to both headquarters and local shop!!! Im done with Ford and ready to spread the word of their refusal to admit to faulty parts and refusal to honor partial payment! They are liable and are trying to avoid all accountability. Shame on Ford as we all know BRAKES ARE OPTIONAL on Ford vehicles!!!

I am very disappointed with the quality of the Ford edge car. I bought this car in Dec 2012 and it had 3 years free service and warranty. During the past 2.5 years the car has refused to start twice at crucial times and had to be sent to the workshop. I was told that the battery was faulty and it was replaced 2 times. On 1 occasion the car cooling hose burst in the middle of peak hour traffic on Sheikh Zayed road. I had to call a tow truck and sent to workshop. I got the car additional 2 years 20k km free servicing by paying over AED 3000 however as soon as the 60k km warranty was over the car started to miss engine beats and stopped in mid traffic many times. Again at the workshop I was billed for AED 1320 for labour and replacement of spark plugs and catalytic cleaning. Now the workshop has informed me that the battery needs to be replaced again 3rd time and I will have to pay for this. Any other competitors car would not have given me so much problem seeing that till date it is driven locally in Dubai only 68k km and is 2.5 years old. Very poor quality not expected from FORD.

The automobile is a 2001 Ford Crown Victoria Police Intercepter with a 4.6 liter engine with aluminum heads. While traveling down a very long hill at 60 mph, I heard an explosion and then a much louder engine noise. Upon investigation, found a spark plug sitting on top the engine and coil broken completely from the mounting screw. I began a massive rabbit trail into the cause of the failure and the various repair methods. It appears this is a universal failure due to a faulty engineering design that resulted in only a few aluminum threads holding in a steel spark plug. The aluminum is over stressed and fractures from the enormous repetitive shock on the scant threads that hold back all the pressure cycles. I believe that the cover up goes all the way back to the first year or two. The dealership mechanics must be ordered to claim they have never heard of this problem, because all the non-dealer mechanics all know about it. Hundreds, if not thousands of victims to this dangerous design flaw are suddenly stranded or left in life threatening situations such as an engine on fire, stuck in the winter or desert heat. The factory requires a head replacement. There are cheap tap and helo type springs to make a temporary repair, but a kit such as Calvan 38900 or an ATD 5400 Triton kit for $250 can possibly make a semi permanent repair, if you have air tools, cylinder blow out and inspection tools, and know how to lower the cylinder and close the valves before the procedure. So I got a chase tap, it cleaned the threads but the spark plugs still will not go into the engine head. Since this is an enormous problem for consumer and for Ford, a compromise should be for the Ford Manufacturing Company to at least pay for the job to remove all the plugs, install the ATD 5401s in each cylinder professionally, after first blowing all the shavings out of the cylinder after the drilling and tapping the new oversize threads. I personally am older and in disability and am in a bad situation. Do I invest in the tools and kit ($800 or so) or do I just look for a Toyota or other quality car to replace the Ford junk? In any case, Ford Motor Company should recall all the aluminum blocks with this serious defect. They had full knowledge and could have recalled within a couple of years, but instead chose to cover it up. Now we the people are supposed to foot the bill? Replace my heads with ones that cant blow out spark plugs or replace the engine with steel heads.

I drove my truck 5 hours a day except for Sunday. My starter went out in my driveway. It started acting up 2 days before. I decided to have it towed to the Ford dealership near me. My wife told me what the estimate was going to be the next day $5,500. They told her the engine was going to have to be replaced. Even though the motor didnt burning any oil up. It had good suspension and steering or a safety hazard and had many parts to replace. When I spoke with the service manager he told me there were safety issues. The ball joints were going out all the way around. There are no ball joints in the rear. I believe there is no honesty or integrity and the way they run their service department. Most people dont bring an older vehicle to the dealership. But mine is a 2000 and this is 2016. I feel as though you get what you pay for. But not in this case. Looking at the long list of repairs and how important they are their estimate should have been even more than what they told me giving me the impression that the job was probably going to be charged for and not done. Now there is $3,000 that I have for repairs. Overlooking the fact that the truck was brought in just for a starter I tried to negotiate take care of the safety issues which I dont know if Ill be charged and ripped off for. Because the suspension and steering I had been serviced correctly through the years. And to put a starter in add not replace the motor. Lets see if this is going to cost the full $3,000. I bet Im going to be ripped off any way I look at it. Because its my only vehicle and the truck is at the shop and immovable. I fear theyre able to damage my engine and I cant do a thing to fix the situation. Ford service sucks.

6.7 Powerstroke Diesel - I bought my truck brand new off the lot in 2012. The dealer told me I should have no problem getting 21 MPG. Figured I would get at least 17 with the way I drive. Started out doing good at 17.5. Then as the motor got broke in I watched it drop to 14.5 and thats where it stayed. Around 100,000 miles I had to have the alternator replaced. Around 105,000 miles I had to replace my def heater. Other than that there were no real issues.I did all the maintenance as needed and recommended. Then towing a trailer at highway speeds with just under 130,000 miles my motor locks up. No warning lights or anything. Have it towed. Wait a week for the dealership to look at it and all they can say is I need a new motor. Ask how that can be. The truck has been babied compared to my old 6.0 that I had. They tell me to know for sure they would have to get into it and that would cost me who knows what in labor to see what exactly went wrong. All they could tell me for sure is the price to replace the motor... at $16,000. Last time I buy a Ford.

My 2001 Mercury Sable LS had two broken coil springs in the rear and my wife was commuting with my daughter in the car. I noticed the sag and took it into the shop and told me that if I had waited any longer, she would have had an accident because the spring had corkscrewed a few inches from the inside sidewall! Ford would not cover it, even though it is a defect in metal and quality. It cost me $700 to replace rear suspension. Then my cars front tires were wearing unevenly, so I brought it to the tire shop to have it balanced and rotated. I asked the technician what he noticed and said the tires were wearing a little weird. I already knew I had a problem from there. I brought it to a reputable local front end shop and they found broken springs in the front! I called Ford to complain and they said that there was an extended customer courtesy on the front springs 10 years or 140K, but I did not qualify any longer - 80K on the car but a year too late. I said, “NHSTA says it’s a safety hazard, so I dont understand why you would not be interested in taking care of your customers and their families?” The rep. repeated the same speech and said the engineers often review these reports and could address this again in the future. So now, Im stuck with another suspension bill.This is why people leave the brand, a little help builds loyalty.

I bought a preferred vehicle, a 2013 Ford Fusion from Wolfchase Ford. I am currently waiting on the 2nd head to be installed. It cost me $3700 for the first one. Ford has shown no interest in the issue. I would recommend not to buy an EcoBoost Ford.

I have had over 5 Ford vehicles in my lifetime and owned 3 within the last 5 years. However, that will change after this ordeal. Summer of 2018 Ive purchased a 2018 Mustang GT. Very nice car, good performance, all that I needed, right? Wrong! Around 7K miles, shifting from one gear to another became difficult. So I took it over to dealership where I purchased at for them to honor the warranty. They did but it took nearly two months for them to complete due various reasons. So I contacted the Ford company itself to see if could help me in some way to compensate me for the loss of use as well as a form of guarantee that the vehicle could go on for many miles more and years to come.At first, the initial Ford rep was very responsive and willing to provide several solutions to my issue. Therefore, he escalated to the regional rep within Maryland. The Maryland rep was the total opposite, she was belligerent, refusing to offer even the least bit of assistance. She went on to make it appear the fault of someone hitting me in the back (Which was a minor accident) for which was not concluded to cause the transmission issue. The issue concerned an inferior part which had to be replaced. I graduated with a degree in Automotive Technology so I clearly understood that it was a failure in the shift fork which slide the release bearing back and forth on the input shaft, thus engaging of disengaging the clutch and flywheel connected to the pressure plate! It would have to be a severe accident which would have to somehow dislodge the engine and transmission bell housing to disturb that specific internal part!!Although, I have some unresolved issues with the dealership, they did a good job with the repair as far as I can tell so far. However, when one drops nearly $45k on a car they dont expect it to fail two months later in such a huge way which requires a complete teardown. So with all this said, Im going back to Chevy and Nissan for now on.

First off if I could take away the star I was required to give I would. I own a 2001 Ford Excursion, have wanted one for some time, after purchasing the truck I was completely satisfied with it. But a very short time later I experienced my first spark plug that blew out. Luckily (why I dont know) it didnt take the threads the first time out. Well tonight I have now experienced my total of my third plug blowing out. Money for me does not come easy, and I can assure you the money I spend on a truck will not line the pockets of Ford Motor Company in the future. I know my claim alone is not enough to make a difference, after all its FORD MOTOR COMPANY, one of the if not the largest motor vehicle company in the world. They have all kinds of money. Well they have received the very last dollar from my pocket on anything of their products.Sure they have some nice looking cars/trucks. But that alone is not enough. I have other cars here with half a million miles on them, yes literally half a million miles and not once, not one time ever have they ever blown a plug out of the motor. And for a company the size of Ford to sit and do nothing, well thats just unacceptable to me. I am 100% interested in anyones class action lawsuit that they may put together, and I’ll make sure I spread the word in any forum, car boats or the like about the ongoing problem with FORD MOTOR COMPANY. We live in the age of internet, to have a problem like this and do nothing, well its a time bomb. Sure the company will carry on and probably never hear or see my issues but I can assure you that there are thousands of people that will. Thank you and I apologize to any other ford owners experiencing the same as I have. It just plain sucks. I can be reached **. Thank you for your time.

Both rear springs broke on my 2003 Ford Taurus. I had to replace both rear springs and struts, plus pinch bolt sheared upon removal of struts. I had to remove the entire right rear wheel hub to remove sheared bolt. Luckily, the vehicle was stationary when broken springs were discovered. It could have been ugly if springs had broken and punctured tires while moving.

How can I file a complaint towards your shipping company, they have failed to provide me with updated delivery, my vehicle has been in Jacksonville terminal for several days while the final destination in Orlando is only an hour away!!!! I purchased the Mach E I put nearly 50% deposit and yet an exact delivery has not been provided to me. I AM THE ONE PAYING FOR DELIVERY! I deserve to know when, and where my car is. Norfolk Southern has been a nightmare to get a hold of. My dealership is working with the info from Fords tracking which has been useless and inaccurate. You risk more people canceling their orders if you continue to practice this way. Give your customers better information, keep them happy or they will turn away.

We have taken our 2008 Ford Edge into the dealer five times for this same issue over the course of five years. We had the extended warranty but that has run out and the fix is now $1600.00. It seems Ford had put faulty heater cores in the car and the solder inside the heater core is flaking off and plugging it up. Every time we returned the car to the dealer they flushed the system out and put a special coolant in that you cannot even buy in your local auto parts store. If you Google this issue with this vehicle there are hundreds of websites talking of this problem. If Ford knew the issue was the heater core why would they not issue a recall for replacing them and not just flushing them? COST. Why should their customers be forced to foot the bill for their error? After bringing in a vehicle for the same problem five times you would think that would constitute replacing the heater core? If Ford was in fact about customer satisfaction like they claim. I guarantee this will be my last Ford product and I will sway family and friends from buying their products.

After going to 6 dealerships must people with Ford transmission they offer us the X plan 400 off a new car. What a joke. I gave Ford 2 weeks to make it right. We out 2800 dollars and our balance of 8500 dollars what we owe on their junk. We have only one option now is to file bankruptcy due to Ford Motor Company. Thanks Ford for screwing up our credit. Ford dont care about their customers or the ones that drive their junk. We will have a long wait till well be able to buy another car. Thanks to Ford Motor Company. But in a few years there wont be a Ford in my yard and Im going to get this in the news and buy a billboard and will leave bad marks on every Ford site I can.

The Ford Edge is quick, roomy and a 4 wheel drive that is good in any weather. It has a roomy compartment to store strollers and groceries. I would recommend the Edge! It gets great gas mileage and good for back road drives.

The rear strut bracket has rusted off, this is a safety issue common to this model. Replacement fender was $200.34, two weeks later it was $800.00. Ford said individual dealer prices for parts and service will vary. Therefore, we are unable to assist you, it must be resolved between you and the dealership. This should be a factory safety recall.

I leased a Ford Fusion 2013 for my son and it had some damage to the front end. I took the car in to my body shop and completed the repairs. I turned in the vehicle on same day I picked up from the Body shop. Two weeks later Ford says I owe 1900 dollars for excess wear. I challenged their assertion by requesting to inspect the damage. Ford said that the car was not available for inspection. When I told them that I had it repaired prior to turning it in and would rather buy it than pay 2000.00 dollars they replied that its not an option but would give me credit for the repairs.My question to them was simple. Why could you give me credit for a repair that you claim I did not do. They are not able to answer this and honestly, Ill rely on my dealership statement that the outside company tries to collect as much as they can to validate their existence. I will pledge that Never again. I will never buy or lease a ford again. FYI, I have had a Windstar, Mountaineer, villager, Sable, MKZ, Mustang convertible, Explorer XLT, Explorer sport and Explore XLT again beside the Fusion. Be careful doing business with this company.

Fiesta ST - I felt intermittent squeaking and occasional friction in mine and deeply regret not taking it to the dealer the moment I noticed it. Obviously something was defective from the start and now Im bumming rides from friends to work and borrowing my exs car to get my kids to and from their summer camps. To make matters worse, the cars been dead in the none-too-helpful dealers repair shop for three weeks. Pretty frightening episode, too, since the car stopped dead on Lake Shore Drive in Chicago with heavy 60 MPH traffic and no shoulder.Called 911 who dispatched a tow truck but it was a tense fifteen minutes of desperately waving unsuspecting drivers around my dead Ford. Its a nice car: good performance and practical, but if the manufacturer doesnt back what they sell better to buy from a more reliable brand like Honda, Toyota, Mazda, or Subaru who have all served me well in the past. Ill avoid Ford in the future in favor of automakers that provide real warranties and better reliability.

Ford sold me new Ford Transit 2020 van and after only 6k miles and only few month of gentle use vans transmission broke. The van was making noise, no sensors went out so I kept driving and waiting for appointment to the shop for about 2 weeks. When at the shop I was told that all the fluid leaked out from transmission. I was driving this vehicle without transmission coolant for a period of few weeks so in my opinion the transmission is done and only a matter of time when it completely goes. People at the shop replaced the faulty part and send me on my way. When I called Ford customer care department to complain and ask to at least give me extended warranty so I feel more confident in the vehicle, and to know if transmission breaks again at least it would be covered under warranty. Ford customer care representative (Kaytlyn **) offered me a free oil change, can you believe this? A free oil change? Which made me even more upset about the whole situation and ford customer service.P.S They sold me a vehicle which was manufactured in January and I bought it in November, the van was passed from dealership to dealership with some miles on it until it found me and was sold to me as a new vehicle, salesperson failed to disclose this information until after the purchase. My advice is think twice before you buy a Ford product!

2012 Ford Escape - Paint is peeling on both left and right rear wheel wells and the surface is starting to rust. When I reported problem to Ford Dealer they told me to get a repair estimate. I did and they told me they would have to submit it to Ford for approval. They said if I had purchased rust proofing it would have been covered. My position is that if the paint had not peeled there would be no rust. This problem has been identified on many other reviews and at the body shop where I obtained the estimate. I am prepared to take this issue to our provincial auto ombudsman if Ford does not take responsibility.

Problem solved.

My complaint is with Ford Motor Company. My vehicle was covered under the power train warranty and I noticed sluggish shifting and jarring in low gears. Because it was within 60k miles, I took it to their service center. They said they created ROI but couldnt do anything until a service light came on. It felt unsafe to drive but I did continue driving, the service light came on when it downshifted too far and red lined. I took video and picture of this within the vehicle, but the light shut off before I could get back to them. They claimed they couldnt recover the code, but they did have my picture proving light had been on. They also drove vehicle and confirmed the mechanical issue I experienced. This is all documented, but both the dealership and Ford is unwilling to service vehicle to satisfaction and now vehicle falls outside warranty mileage. I have all invoice documentation and pictures proving this, and Ford also said they cant fix vehicles without service light. This all took place over the course of 6 weeks or so, not years or even months. They are avoiding their warranty obligation.Shortly after, the service light came on and Ford confirmed what I already new, Transmission issues. Even though I reported the issue within warranty with ROI invoice created, Ford refuses to pay full cost of repair because light didnt stay on until just outside of warranty miles. This is definitely deceptive and probably illegal to not cover the repair, which is why Ford is offering to cover less than half. However, I would never recommend purchasing from Ford again as they dont back their warranties. Its unfortunate as Ive been a Ford owner of new vehicles for years, but I cant recommend anymore. Quality control and lack of Warranty consistency has hurt this once great American Brand.

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

I own a 2018 Fusion and a 2018 Ford focus. Both have almost 80,000 miles on it. The transmissions went out in both vehicles 2 weeks from each other. No recalls and unfortunately Fords joke of a warranty is out too. How can you charge people this much money and have issues like this? 60,000 mile warranty is a joke in itself. I will never buy an American-made automobile again. Find a manufacturer that will give you 100,000 miles out the gate. That tells you they believe and stand behind their product. Without having to spend thousands on an extended warranty. Ive owned 6 Fords in my lifetime, the last 3 were junk. Never will you see a Ford in my driveway again.

September 27th, 2014 my 2001 F150 started on fire. I was having dinner when I heard the neighbor screaming FIRE! I ran out to a blaze shooting out of a melted-open hole in the hood of the truck just in front of the drivers seat. I was able to contain it even before the fire dept arrived. I had not driven it in over 24 hours. After reading my Full Coverage auto policy and discovering that its NOT covered, I thought, I wonder if this bizarre thing has happened to anyone else.....WTF Really? This many!!!

I am currently leasing a Ford Edge from Ford. In my lease, Ford is responsible for the excise tax. I pay $360.00 a month. Two weeks ago, I found out that Ford did not pay the excise tax on my truck and even worse, my plates had been expired since May 2010. I have contacted Ford back and forth and also, I have contacted the City Hall of the town where I live in and they are telling me the excise tax has not been paid while Ford is telling me it has been. So two weeks later, I am still with my truck but off the road. Also, I recently made my monthly payment to Ford but I cannot even drive my truck. I am very disappointed with the way Ford is handling things. I feel they should resolve this with City Hall because their name is on the lease and they are responsible. I just keep getting the run around from both ends because City Hall says it is not paid while Ford says it is. I just want to find out who is responsible and get it resolved as quickly as possible.

I bought a Ford Fusion. Shortly after buying it and the extended warranty the heat on the drivers seat would not shut off and kept getting hotter and hotter to the point it burnt my leg! I still have a mark! I called the place I bought it from they told me to call Ford. I called Ford and they pretty much told me, Oh well. They wouldnt help me with anything! Never again will I buy a Ford!!! So much for the extended warranty! Rip off! Theyre lucky I dont sue them!

I have owned my share of Ford cars and trucks since 1979. I used to believe they were the best and the quality was off the chart. However of lately, my past two 2017 Ford’s were not the Fords I have had in the past. The quality has gone from 10 to about a 7 at best. I have recently owned and still drive my 2017 Taurus and recently parted with my 2017 F250 Diesel pickup. The truck wasn’t as bad as the Taurus but there were minor things. The truck had starting issues, and the quality of products used was not up to par in my opinion. Mechanically it seemed to hold its own, I didn’t like how the computer limited its capabilities to be the truck it could actually be. As for the Taurus, it is a good mechanical sound driving vehicle as I expect from a Ford. However the body panels don’t line up, misaligned doors to 1/4 panels, the hood and trunk don’t fit correctly. I got a really good deal on it and didn’t take it to heart too much. But now after year 3.5 I am starting to notice rust sitting in the gutter of the trunk lid, that is unacceptable. There are a lot of people who drive Fords today or in the past because of my tenacity about them. However now not so much so. I recently bought my wife a Chrysler 300 Sedan, it is a nice well built car, I become more and more impressed with it over my beloved Fords. I have owned probably over 50 vehicles in my life time, mostly Ford’s and a few GMs. Dodge hasn’t been a player since the early 70’s. Now they are back on the map! I am impressed and GM has made their way back as well. Ford needs to tighten up again. I was looking forward to possibly buying The new Bronco, however, I am really looking at the Rams and Dodges right now... If we continue to have good fortune with the Chrysler it will motivate me to move away from the Ford line. Trust me I live and breathe Ford’s, my RV is The F53 RV Chassis with the V10, I love it! My late 90 and early 2000 Ford’s were much better, quality, craftsmanship and sheer engineering ingenuity. Just thought I would share. I have had at least one (1) Ford all my 45 years of driving. Not bad, but times have changed and so has Ford unfortunately. Breaks my heart. I hope they turn it around before it is too late, especially after dropping their automobiles. I plan on making a purchase in the next year, hoping to be my final purchase in my life time.

Sponsorship of the NFL - I have driven Fords my whole life. I am 58 years old 20 years in the military but if you guys cant have the balls to stand up your flag and the soldiers that will go with it I will never ever I another Ford again.

Purchased a used Ford Freestyle 2007 model. Leather sunroof, six-disc CD changer, third-row seats with 50k miles. After my PT cruiser started going dead from a Turnersville Kia dealership in NJ. I experienced no issues with the car at first. At 160,000 miles the vehicle begin doing things like jerking while Im driving and its accelerating forward when my foot was not on the accelerator. I was told it was due to a dirty throttle body. Within three months of this happening on my way home from work on the highway, the vehicle all of a sudden would not accelerate after stopping in traffic. I had the car towed and was told by a trusted mechanic it was my transmission. Every other mechanic I took the car to get a second opinion also said that exact thing, it is the transmission. Apparently the type of transmission Ford put in this car (SVT) not only sucks in regards to quality but also is incredibly difficult to rebuild or to put a new one in. My total cost to put in a new transmission would be somewhere around $6000, the car is only worth $3000. It sits in the driveway right now. I will never again buy another Ford.

I am the owner of a 2012 Ford Focus which is known to have a bad clutch and transmission. While I was under warranty, I had two clutches replaced and multiple software flashes to try and fix the issue. I have only had my new clutch for about 19,000 miles but because I am now out of warranty, they are making me pay for a new one. The first service representative at Miller Ford advised that we have the old clutch and right after they put that into my vehicle, they came out with a new clutch that fixed the issues the old one is having. He explained that due to this, the new one should be covered. After they diagnosed my vehicle, they are now stating that since my vehicle has over 100,000 miles, I would have to pay for the new clutch, even though they know they put a clutch in my car with KNOWN ISSUES. My husband was active duty military and when the military tells you to move, they dont pay to transport your car so we were forced to drive across the country with our vehicle. Military families will ALWAYS have more miles on a vehicle than a family that doesnt have to move all over the country. I find Fords actions reprehensible since they know the clutch that is in my car is BAD and they JUST REPLACED it. They also advised me that when a clutch is replaced under warranty, the warranty on the part is a lot shorter than if I had paid for it. Ford knows that they came out with a clutch to fix the problems that the one that is in my car is having, but yet they are STILL MAKING ME PAY FOR IT. DO NOT BUY A FORD, THEY ARE THIEVES AND AN UNETHICAL COMPANY.

I bought a 2011 used Ford for my nephew. I have owned many Fords new and used. This car has power steering issues that has a recall, but Ford doesnt back it, so I have to pay 1400 dollars to replaced a steering gear. This car is dangerous. It goes out while driving making steering almost impossible. I will have it repaired and I will try to sell it. I will never buy another Ford product for myself or my family.

After my Ford Expedition caught fire in the parking lots while sitting overnight, I took it to the dealership under a recall I found out about when I called them. They have had my car 3 days and they just called to tell me they did the 2 recalls but nothing is working that was damaged by the fire (brake lights, turn signals, hazard lights) and that would be my responsibility!

CVT TRANSMISSION... BREAKS DOWN AND LEAVES YOU STRANDED. Ford will not back it and theres a class action suit against Ford and they dont care! Google CVT Mercury Montego or Ford Freestyle and hundreds of complaints. Do not buy Ford Mercury as they dont care!

My wife and I awoke this morning around 0600 to the sound of a horn honking right next to our bedroom window and bright lights outside. I figured someone was trying to pick up a friend to take to work and had the wrong house. When I looked out the window, I saw my 1999 F-150 with a 12-18 hole in the center of its hood with flames shooting up through it. The horn honking must have either been an emergency alarm or the wires crossed after the plastic melted off them. I ran outside while the fire was still relatively small and attempted to put it out with a small kitchen fire extinguisher - which only lasted 3 seconds and did nothing to stop the blaze. I quickly pulled out the important things I could reach from inside the cab and it went up in flames shortly thereafter. My wife had already contacted 911 and I tried to turn on the garden hose - which was right next to the truck - but it was frozen solid. I quickly hooked up an empty hose, but when I turned the water back on - I only got half power (there must have been a partial ice blockage) so I proceeded to hold a trickle of water over my aluminum truck bed tool box while the firefighters arrived and got their hose out - which only took about a minute. They blasted the truck with water and got most of the flames out, and then they blasted and showered several spots with foam. The cab was burnt to a crisp, but everything in my aluminum tool box in the truck bed was okay aside from a plastic tool box melting slightly to the inner wall of the aluminum box. A corner of our garage - which was almost directly over the rear drivers corner of the cab - had slight blistering to the paint, but its hardly noticeable. We were very fortunate that this happened at a time when we were both able to react to the emergency as it was unfolding, and we were very fortunate to have been able to remove almost everything of any value from the cab, and fortunate as well that the garage didnt ignite. It was below freezing out for sure, and my truck had sat there cold for about 36 hours before the fire started. From now on, Im going to park well away from our house and garage. Im also going to buy several types of fire extinguishers to keep in the house and in the next vehicle I get, as well as a designated emergency-hose to keep indoors to prevent it from freezing. And having read so many other stories here about spontaneous combustion in Ford vehicles, I dont think I can ever buy one again.

I was excited to purchase my brand new F350 Super Duty. It came fully loaded and could tow like no other. Yesterday driving home with a trailer full of horses I experienced what has been known as THE FORD DEATH WOBBLE. We were driving around 65mph on a four line highway when we hit a small dip in the road. The wheels on the front end felt like they were coming off the truck, braking made it worse. We pulled over and when we slowed to around 5mph it went away. I called Ford customer service to file a complaint and they were HORRIBLE. I requested a supervisor and was told none was available. I then called the national highway safety board and filed a complaint and got a case number. I then checked the internet and found 2000 plus complaints. Same issue. Ford acts like I was the only one with this issue. For the $80,000.00 I sure you could by a Dodge or Chevy that will not have this issue. SO DISAPPOINTED. We have owned over 20 trucks in our history and have never run into such a poor customer service experience as with Ford Customer Service.

We have a 2015 Ford Explorer. The paint on the hood is actually bubbling off. We took it to a Ford dealership and spoke with the service manager and he confirmed that it was a defect and that they had seen the issue before. He suggested we contact Ford for resolution and gave us a number to refer to. We contacted Ford and since the car was over the warranty by miles it was not in years. They denied the claim stating it was out of the warranty period. We took it to an auto body shop and they again stated that it is a common issue with Fords because the hood is aluminum and does not hold the paint. We initially brought this up while we were within 1000 miles of the warranty as well as 6 months before the 3 year mark. We cannot believe that a $50,000 vehicle has the paint peeling due to a defect and they refuse to stand behind it. We had purchased the extended warranty but apparently it does not cover the paint. Ford should be ashamed of themselves. This is not a quality product. Last Ford we will purchase!

I like the sound system in the Mercury. Trunk is extremely roomy as well as the overall space and its a pleasure to drive when its not broke down. Love that the seats recline all the way back and the back seats fold in for added cargo space for the trunk. But Im not really pleased with this car like I would have hoped to be. It has been unreliable on several occasions and its giving me more headaches than pleasure breaking down on me. Also the console is way smaller than I expected and I wanted a deeper glove box. The drink holders arent adjustable for bigger cups which is very aggravating. I also wanted the car to come with 5 star rally wheels instead of standard spare tire. I wish that the overall length was a little bit bigger and the access to certain areas under the hood was better aligned for easier working space and the doors and windows access for the back seats are made ridiculous.

Need to know the review of used Ford Escape, 2013. Had bought Ford Fiesta in 2012, and eventually, Ford bought it back as a lemon. Put the money in the bank, and loaned dtr 5K to buy 14 Ford Taurus. A mistake, so far, a new windshield is needed, deep scratches need repair (dealer trying to get out of that one). This dealer has sold my family more than 5 cars. Maybe this is the year I change dealers.

The right front strut and spring assembly broke and punctured a hole in the right front tire on my 2002 Ford Taurus. This is a defective part and Ford should take responsibility and correct the problem.

Repossession, took 3 years to pay off $4,892.00. I made the last payment of $150.00 in June, 2011. I have a letter from their attorney paid off, but it is still on my credit report as not paid. They promised to show the balance was paid, but havent yet. I dont get anywhere with them, and their promise: pay it and we will take it off credit is **. They got their money at the auction and I paid the difference. They are mean while talking on the phone.