I own a 2010 Ford Flex Limited. It has the EPAS steering system that has failed just like the 2011s that has the same part and has an active recall campaign to replace it. When I contacted the dealership, they pulled the part number up and confirmed the recall but, not on the 2010. The dealership then contacted Ford Corporate for financial assistance. Corporate asked the dealer for the parts and labor replacement estimate just to deny fixing my car. I have just spent over $3,500 replacing both turbos and now, Ford expects for me to pay another $2,000 to fix my car again! You would think that Ford would acknowledge a major safety issue like a steering failure!

I own a 97 F150 ext cab 4x4 4.6. This truck has been very reliable for years; it had an engine replacement a few years back. Three and a half weeks ago, I traded in my other F150 truck that was a 2006 with a 5.4 (not too good on fuel). Now, having a more economic vehicle, I havent driven the 97 in at least three weeks. On Thursday evening, I started the truck, let it run for 20 minutes (just to ensure the battery stayed charged), shut it off, had dinner and then went to bed about 9:30 and the truck was good then. I had to be into work early on Friday morning. We have had a lot of rain in recent weeks and I thought I may have to work outside. I grabbed my rain jacket from the back seat of my 97 truck at 3 am. On my way to work, the truck seemed good at that time (no burning smells). At 5:30 am, my wife called me at work to tell me that my truck was on fire in the driveway and caught the garage and house on fire. Luckily too, our wonderful neighbor that happened to wake up and look out their window had seen the blazing fire and woke up my family and got them out of the home. The neighbor also called 911 at that time. The local fire dept. also needs recognition to quick response. Had they been 20 minutes later, I think I would have lost my home and all of my garage. The truck is a total loss with melted radiator, hood, plenum, and all aluminum parts. The truck had a lift, tonneau cover and $1800 in tire and wheels are all gone. All the glass and interior is completely gone as well. Of course, the truck is paid for. It only had liability insurance and home insurance doesnt cover the vehicle. Im not sure how to proceed. After reading all the other posting, it is evident that there is an issue and Ford is very aware and is turning a blind eye to the problem. I am having a fire investigator look at the fire. I guess we will see what their thoughts are about fire and Fords ongoing issue.

The Ford 2005 is still working good. We purchase it in Newburgh, N.Y., brought here in 2006, in 2008 my son came down and needed a car and we gave it to him, he drove it from here to Florida where he moved. In November 2017 he purchase a newer car and pass that one to his younger brother and he brought it back to S.C. and it is still running good.

I have a 2002 Sable. I was at work when I noticed that I had a flat tire. No biggie. Someone at work changed it and could not get the tire off. After a few minutes, they realized that the spring had broken and was logged in the tire. So naturally I had to have it towed to the shop. This problem cost me $968. I had to have the front springs replaced along with the lings that go with this and a new tire and I am just back at work after two years.

My 2019 F150 4X4 Supercrew has 1200 miles on it and was purchased July 1, 2018. The drivers side door makes a loud cracking noise when opened or closed. It started out of nowhere approx 2 days ago. I’ve only driven it about 15 times. I took it to the dealer, Pompano Ford, and 2 service techs and a body shop tech looked at. The 2 service techs said it might need to be lubricated, but the body shop tech said the black hinge was faulty and needed to be replaced. It’s difficult to tell if the noise is coming from the part of the hinge that’s connected to the door, or the part that is connected to the body. He said the door has to be taken off to replace it. I asked him if the door would be put back on the way it was new, he stated he couldn’t guarantee it would be exact, but may be slightly off after the repair. They did not have the part, but would contact me when the part arrived.

I will never purchase a Ford vehicle again. The customer experience I have received in exemption of maybe 2 people I spoke with has been horrible. I am selling the truck I bought through Ford privately and I was given the wrong information over and over again. FORD LOST $23,000. Advised me to resubmit the payment of $23k and ended up PROCESSING BOTH payments so we are talking about $46,000 of a problem. They have offered no solutions to the issue, at one point when I was transferred to a Payment support specialist I was told Can’t help you and the other rep asked this person why can’t you and the rep started to argue with her. Ford has repeatedly given me incorrect information, I have heard one thing from one person and another from another person, I was advised to make a double payment after my check was LOST. How does a big company like FORD loses a $23k check, oh and I must add. It is not humans that handle the money. It is computers. So if anyone is trying to mail any money to Ford, don’t, because if it gets lost, no one will be able to tell you where it is or how to find it. Really disappointed. I wish I could sue and if this isn’t fixed and my double payment of 23k goes through I will. Shame on you Ford.

I leased a 2017 Fusion Energi in late December. About three weeks ago, I found the battery completely dead. After jumping the vehicle, I took it to the dealership (521 miles on the vehicle). After numerous discussions with the dealership, as well as Ford Customer support, I have been told that the part is back ordered with no delivery date identified. In the meantime, I have to continue making the payments, etc. while I wait for a resolution. Ford has offered no options related to this situation other than to wait for the part which, as I state, has no delivery date associated with it. The customer service follow-through post purchase is nothing short of terrible. If you are considering purchasing a Ford product, I encourage you to reconsider. I know this is the last Ford product I will ever purchase.

Let this be a lesson to any prospective buyers, DO NOT BUY FORD. This has been the biggest piece of junk that I have ever had the displeasure of driving. Bought it used in late 2015, still had the original warranty on it thank God! Within one week of purchase, the transmission had to have nineteen (19) parts replaced. There have been numerous check engine lights and warning lights since this. Fuel Rail Pressure Sensor, front passenger side lower control arm went out after a little over 60,000 miles ($400 and up fix if you get it from Ford/3rd Party). Now the Sync system has completely failed. No audio from voice activation, SiriusXM, CD player, MP3, Phone or AUX. Nothing has worked. Pulled the battery, disconnected at the neutral connection to the frame. Pulled the fuse and still nothing. Learned there was an extension for the APIM module, that should fix this problem, but it expired in 2015! Ford is completely ridiculous and they will never get another penny from me. As soon as possible this P.O.S. is getting traded and I plan on never even looking at Ford again as a reputable manufacturer. I hope that this will give some of you an idea of what to look forward to should you purchase one or if you own one, what is to come. Run away, fast!

My mom bought a 2016 Explorer and the car was sold as new and no accidents. Well she washed the car last month and paint chipped off the front fender a big chunk of paint. My mom has had no accidents and keeps the car in the carport. She calls Ford and tries to use the warranty but Ford doesnt call her back for 3 days. She had to call them for them to tell her the car had been in a wreck previous. So she calls another number for corporate and the woman starts out with an attitude and implies she wrecked the car and is trying to get over on FORD. My mom dont have to get over on Ford. She just wants what she paid for when buying a new car. She bought the car in Florida where I was living at the time at BARTOW FORD.The car was damaged during shipping and then was treated like she has to scam Ford to get her car fixed. My mom had the lady of the corporate office on speaker phone and the lady flat out told her it is her job to turn people down and not approve claims cause that cost Ford. Well I am the one that got my mom interested in Ford by me buying an Explorer and then I bought myself a 2015 Lariat and then my mom bought hers and was ripped off. Well my family has spent over a 100 thousand dollars and for the ignorance of that lady to tell us her job is to turn people down from their warranty. Well Im here to tell people not to buy a Ford so people like her cant have a job. If enough people quit buying their product then they have to thin the ignorant people of Ford.Needless to say my mom had to pay out of pocket to get her car fixed and they discovered that there was more damage done than what we was seeing and thanks to whoever covered this up it cost my family money and to be disrespected by a lady behind a desk that dont know ** about my mom and accuse her of trying to scam Ford. I did like your products. This was the first time we owned Ford. My family was always a Chevrolet family. Guess what? We will be getting rid of all of our Fords.

2013 Ford Flex SEL AWD bought certified used March 2015. Great car up until 70,000 problem after problem. On our 3rd ptu, amongst numerous repairs including but not limited to rack and pinion, control arms, carrier bearing, whole engine seal. This car has been nothing but a headache going back and forth to dealership. Half the time for warranty work (CPO Ford warranty) and the other half for problems arising from dealership lack of quality workmanship. I am currently going back because they fixed my blower motor but now steering wheel sits crooked. Car was not brought in like that. I am glad I purchased warranty but quality workmanship and parts would not require this much maintenance in opinion.

About a month ago I purchased a vehicle at five Star Ford in Georgia at five star Ford, after I bought the vehicle I brought it home to New York where I live. About three weeks later I was detailing the vehicle and noticed that the passenger side front fender had little circles. About 10 of them that look like there was touch up paint over them. After I noticed them I immediately called my local Ford dealership and ask them to take a look at the truck. Once I took the truck to them and they looked at the truck and they told me that this truck had some kind of damage done to it and that they try to touch it up at either the dealership or the Ford factory plant. So I immediately contacted the dealership in Georgia where I purchased this vehicle. They told me oh go get a second opinion so which at that point I took it to another Ford dealership and they said the same thing. So The other Ford dealership told me that there was over $1300 in damage to fix it.So I called The dealer back where I bought it and they informed me to call ford itself, so I explained the matter to ford. They gave me a case number and Ive been going back-and-forth with the Ford representative and they wanted to give me money towards it to fix, so I explained to the representative at ford that that is bull crap. I purchased a brand new truck and expected a new truck not something that had damage. I have a total of three fords through them right now. I am a loyal customer and they are gonna tell me they will give me some money towards it when they sold me a truck like that that was supposedly brand new. not even to cover it under warranty.This is like a bad dream, a 54000 dollar truck I bought brand new and they dont wanna cover it. So to everyone that reads this DO not buy a Ford. They are the worst company to their customers after the purchase especially how loyal I been to them. I own 170000 in fords right now Im still paying on and have had 15 previous fords and Im only 30 years old. They have lost me as a customer for life! I hope this helps further ford buyers in their next purchase to see how bad their customer service is.

I have a 2017 Edge SEL with several upgrades. This is my 2nd Edge and it was the only model we seriously looked at before buying. 3 weeks after we purchased it we took a 7,000 mile cross country trip. I put over 100,000 miles on my 2011 Edge. I have not had any mechanical problems with either car. I did have a few accessory issues with the 2011, rearview camera, cruise control, and a window. I have had several Ford vehicles in the last 20 years and have been very satisfied with them. I have also owned a Mercedes Benz, Kia, GMC, Nissan and Acura in the same time span.

I have a 2013 Ford Edge limited with throttle body issues. There are pages and pages and pages of complaints online but ford will not recall the vehicle. The car loses power and will not allow you to press the gas, it basically just rolls until you roll to a safe or not so safe place to pull over. I had this issue within the first two years of the purchase. It was repaired about 8 months ago and now again. It having the same issue. The salesman knew there was an issue and even said that he just drove a brand new one off the lot that had the same issue. FORD EDGE THROTTLE BODY NEEDS TO BE RECALLED BEFORE SOMEONE DIES!!!

2014 Ford transit van - This car isnt even 2 years old and I noticed hundreds of small holes in the paint. Took it into the local Ford dealership to see if the warranty covers it and, WELL OF COURSE!! No, it isnt covered because it is supposedly due to rock damage from the roads, that none of our other (more used) cars have. In addition, the dealership will not put this into writing so that I can complain to the road people. Now, I read all over the internet where Ford simply has cheap and terrible paint for their vehicles. Will be the last one I buy.

Current owner of 2 Ford vehicles. I have a 2019 Ford F150 and a 2016 Ford Edge. Both vehicles have ran awesome for the last several years we have had them. We have loved them since the day we got them. Well, 1 Day after Powertrain warranty expires on the Edge, the check engine light comes on. Odd, but we figure we better get it checked out ASAP. Take it into the shop the following day as that is when they could get us in. Codes P0303 and P0316 pop up for a cylinder 3 misfire. Turns out vehicle needs a TSB 19-2346 performed. For those of you that dont know, that is a whole Long block replacement (Needs a new motor because cylinder 3 burning up coolant). I am frustrated to say the least that ford will not take ownership of the issue, even though they have came out with a full service bulletin for this issue. Keep in mind the vehicle has a perfect service record and only 45,000 miles on it which is well below average. So now I am sitting here with a broke down car that Ford wants me to pay $6,200 to put a new motor in. This issue has got me thinking about switching completely to another brand because their customer service on this event has been horrible and no understanding from them. Just them telling me I am out of luck.

Bought a 2018 F-150 XLT FX4 off road in May of 2018 and have many of issues. The major issue is the warped dashboard. Ford knows about the issue but will not do anything about it. Many of the new car trucks on the lots have this issue. The other issues that you need to be made aware of is; leaking water at the fire wall onto the brake pedal (3rd time in the shop and cant find the leak), both fog lights replaced because of broken on the inside, both drive and passenger seatbelts had to be replaced, 2 tail light bulbs replaced before realizing that the house was leaking and holding water, and the transmission has been looked at more than 5 times now. Every little thing that was covered by warranty has found its way on to Carfax. The price in may was $60,000.00 now because of the work the value of the truck is only $37,000.00. Be careful.

Cruise control is malfunctioning and it is in the year of the recall but, the VIN is not showing recall. The National Highway Transportation Safety Administration says that Ford owners should watch for all cruise control problems including cruise controls that cannot be activated or have just stopped working. Owners should also watch out for broken brake lights, brake lights and ABS warning lights on the dashboard, and not being able to get the vehicle out of park.

I have a 2008 Ford Crown Victoria police interceptor. Its a good car. 4.6 liter. These are really good, strong cars and do last a long time if you take care of them. I know a quite a few people who have one. But be careful if you buy one. Its the gas tank you have to watch because they put these rubber mounts on the bottom of the tank where the straps hold up the tank. Water gets trap in between the mounts and within a couple of years youre leaking gas because its all rust. A lot of people dont know this. Even the cops because theyre still driving these cars. Ford messed up on this one.

Warning to all Ford F-150 owners for this recall. Ford will not give owners a loaner vehicle during this repair. It appears that Ford really doesnt care whether or not their customers are injured as a result of their faulty vehicles nor do they care about the logistical difficulties of not having a loaner vehicle. Shame on you Ford!

I am in South Africa and bought 2016/2017 Ford Everest Limited and have had endless issues with it. The latest is the sensor on the steering rack failure which Ford now has to replace the whole steering rack for the second time. Once the sensor fails it disables all the driver assist features. I am concerned for my safety and do not know what the future will be with this car. I have done some research and have seen that Ford in the past had similar problems with steering rack failures. Can you help in any way please?

We purchased a new ford ranger and from the start gearbox trouble, peter warren warwick farm in Sydney were very very bad at any service and could not return phone calls. But when you want to buy different story, shocking company. 4 times gearbox trouble, bolts falling out. We dont go off road at all, just city use. Ford head office in Melbourne just the same weak as piss, all talk no action once they get your money. No more fords for me in my life again. Rubbish ute and even worse service and just lies from them. No wonder the Australian government has stopped giving the managers more money for their pockets, taxpayers money!!!

2002 Ford Taurus SEL - On January 5, 2013, I was backing out of my driveway and heard a pop. When I got out to look, my front drivers side tire was deflated. Come to find out, the coil spring broke and punctured the tire. I found out previous model years had a recall for this same issue but not 2002. I called Ford customer service at 800-392-3673 (1 for English then keep hitting 0 and youll get a live person. I didnt even bother waiting to listen to the messages, just kept hitting 0). I was told that there is not a current recall for this issue with this model year. What they did was document the concern by forwarding it to the National Highway Safety Board. This stinks, as this will now cost a pretty penny to get fixed.

Ford had a recall on their airbags & our vehicle had an accident. The airbag deployed. The body shop was told the part was on backorder and they have to wait for it to be released. We had our rental car covered by our insurance for 30 days. When that ran out I contacted Ford since the part was on backorder to cover the rental expense for the remaining days till the car is ready. Ford just called to inform me they cannot cover it!! I will never buy a Ford Vehicle again!!!

I love driving my Ford Freestyle. I wish Ford still made them cause Id buy another one. The only major thing Ive had to replace in it is the air compressor. Its a great car. Gets great gas mileage. Im very happy with Ford and would definitely look at buying another Ford in the future.

I purchased my 2018 Ford F150 FX4 Off Road in August 2018. Since then I have received 2 recall notices. The ten speed transmission constantly shifting on the slightest incline and 3x in the last month, the engine revved up on it own traveling at a speed of < 10 mph. Im not sure what is causing this problem but Im sure if I take it in, Ill be told they cant duplicate it. Ill wait and see what happens.

I was initially very excited about what appeared to be very positive changes at Ford, and purchased both an F150 FX4 pickup, and a Lincoln MKC SUV. Nice to feel good again about buying American vehicles. But I learned the hard way that Ford does a terrible job of standing behind their products. With the F150 truck, there was a brake booster recall that took months to resolve. And they will use any excuse to not honor warranties. On the truck, bubbling rust started to appear on one of the running boards with less than 30,000 miles on the vehicle. When I initially went to the local dealer to have the truck washed and have this looked at, they told me to come back because the car wash wasnt working. I came back 2 weeks later (the dealer is not convenient to get to) and was told that even though the truck had less than 30,000 miles, it was now 11 days out of warranty and Ford might not cover the repair. The claim was submitted and Ford denied it. Yet clearly this rust problem did not just magically appear just after the warranty expired. Fords decision to not honor this minor claim shows how little they value their customers. And that they dont stand behind their products. As the saying goes - people vote with their feet. Thankfully there are many worthy competitors that prioritize customer service. I have learned a lesson and will never buy another Ford product.

We took our 98 Ford F150 to the dealer nearby to get this recall fixed. We told them to look at the gas tank because it is leaking. They replied back that we would have to pay 500 dollars to fix the gas tank because its a fire hazard. When we asked why we had to pay for it when it was caused by the straps failing they lied and said that the straps havent failed yet and they would be fixing them. I then told them that I record all of my calls and have pictures of the gas tank resting on the shield that doesnt come standard on the F150. That is the only reason the tank didnt hit the road and cause an accident. In the pics you can see that there are no straps left. I also have a video of gas leaking out when putting gas into the vehicle. So I have tons of proof you just lied to me. The service tech said he had to talk with his manager and they would call us back. The manager said they called Ford and they will not be fixing my gas tank. I dont believe this is right and will be filing a complaint with the NHTSA.

The Ford Flex is a wonderful vehicle. The interior is roomy and very comfortable and the ease of entry and exit is great. Also, the sound system is great and the seating and cargo capacity meets my needs as the father of seven.

My van was due a recall for an oil pump, phone them up to get it booked in last week, got booked for the Thursday then they phoned on the Wednesday to say your courtesy van was not available! So booked in for today Friday, again phoned up to say the courtesy van I booked was not available again!! Then she said that the oil pump recall was done on my van last October! Which is all lies, I should know its my van! So what in today to complain and they showed me an invoice with my name, company name, my reg, all my details on, saying that it had been done! I said this is absolutely unbelievable that they have charged head office for work that states had been done on my van which is not true, this is fraud!! And using my van my details to commit this! And I have recorded it all on my iPhone! Head office will be getting nasty phone from my on Tuesday when reopen. BEWARE NEVER USE FORD SERVICE CENTRE.

This car has faulty door latches that can stop working at any time. I now have my two rear doors held closed with rope, handle to handle. The front driver’s side door is stopped from opening with the seat belt attached to it. The driver must hold on to the door around turns to stop it from opening. Good thing my 2001 Jeep doesn’t have these problems.

This is about Lugoff Ford and what has happened with Ford Corporate. Low levels of integrity especially when faced with legal grey areas. Spot deliveries should be removed as they do nothing but help the dealer and put the potential owners in a precarious position if the unapproved financing falls through. A disabled veteran, who has never purchased a new truck finally decides to make the leap, a dealership who on the surface seems amazing to deal with. One spot delivery and failed financing deal two days later, and the honeymoon is short lived. Out of town and unable to review new documentation I requested the dealer to pick up its truck as financing had failed, it was their truck, and I couldnt give a yes or no until the paperwork was reviewed. Unfortunately for both parties, a drunk driver drove through my yard before my return, and broke the frame of this brand new truck. Putting on a wonderful front, attempting to help (at least on the surface), it seemed all was well. The insurance questioned who owned the truck, because documentation was never signed, and the fun began. On the verge of harassment the dealership went so far as to say they would drive to wherever I was located to get me to sign the documentation, because, in their eyes, why wouldnt I sign the documents I never had a chance to go over. They went so far as to say that the approving credit union knew the truck was wrecked, and that it was deemed OK. A quick phone call to a branch manager proved that the dealership was lying and never disclosed the accident, as a result, the credit union started that neither I or they had financial responsibility to the new truck. The dealer then took the stance that regardless, I owned the truck, and it was my responsibility, and I was on my own. Calls left unanswered, phone calls never returned, and a GM who wouldnt make contact, in stepped lawyers on both sides.  A month later and the issue is unresolved, the dealer refuses to be amicable, and now they have gone so far as to push my personally identifiable information to ANOTHER creditor, obtain an approval without my permission or signature, and expect me to make a payment on a truck I have yet to sign for by the 7th of January.As a disabled veteran, this is heartbreaking to be apart of, it has put me back in therapy. We have approached the VA and Prisma Health (my wifes place of employment) about publishing our story in their newsletter, as it obvious the only thing this dealer understands or respects is the bottom line. I will also be contacting, if approved, all local news outlets that are willing to listen, as this needs to be out in the open. I wonder how many lost customers this issue will cause? And for what? A truck? With so many Ford dealerships to choose from, Lugoff Ford (and by virtue the whole family of dealerships IE Lugoff Toyota, Carolina Dodge, etc.) needs to understand the repercussions of taking advantage of its disabled veterans and hospital workers.

Intake manifold split and was replaced on recall in 2002, now it split again. I called and they said that there is no recall on my Thunderbird!! This is just wrong!!!

Ford Fiesta 2013 - DO NOT BUY!!! Im stuck now after going to the shop 5-7 times for the clutch and shuddering... Finally told, sorry, nothing to do. I bought this car in good faith and they SUCK!!! Same problems everyone else is talking about. I only have 3,100 miles on my car. This should not be happening!! I got the lemon and they will not do anything to fix it or make me whole! So disappointed.

My wife and I bought a 2012 Ford Flex limited with 42k miles in July of 2015 due to expecting twin babies. Well, it hasnt even been a full year and only 13k miles later and we are already having to spend $1100 on replacing the rack and pinion. Ive owned a BUNCH of vehicles in my life so far with FAR more miles than this and never had to have anything major replaced like this. I am disgusted at the reliability of this vehicle especially on how much it cost in the first place. I will NEVER buy a Ford again. There are too many other options out there.

My husband and I went to a dealership 3 years and 1 month ago and paid $30,000 we didnt have to buy a truck for him to get to and from work in. He drives a lot for work, so we needed something tough and reliable. He takes good care of his things and always changes the oil and keeps up on regular maintenance. We have to take the truck now to get emissions done so that we can renew the tags, but cant do that because its got about 6 big issues and we will have to pay $4000.00 to get it fixed. We cant trade it in, because they dont want the piece of crap either and we cant afford more payments to start over. His last truck was a salvage title pos, but it ran without too many issues for 8 years and we only paid $2400 for it. I dont know what were going to do, but we will never buy another Ford.

This was in 2017, my 2016 Ford Transit Connect Sunroof curtain was jammed and will not close when my warranty mileage was still under 30k miles. When I called the Ford dealer in Hagerstown MD to look at it they told me to bring it in on their next available date which was almost 1 wk plus away. I told them that I was traveling out of state; anyway when I finally took the van to them they told me that my warranty was 1k 100 miles off to call Ford motors. When I called them they told me to call my branch dealer which I told that I have already did & they told me that they cant do anything about it. So now Im stucked with this defective curtain rail that will not close. Still Love my little Transit connect.

A compact four-door, hatchback, 5-speed manual transmission. Fun, affordable little car! Surprisingly with a lot of room for its size and quite zippy. The instrument panel is well designed. My only complaint was the facing around the shifter reflected the sun in the most intense way. I wish they would have used the same material that was used on the dash. Great gas mileage. I chose to use full synthetic oil from day one. Ive had one issue with this vehicle, the radio would not turn off causing the battery to drain. Ford replaced, no problem. I upgraded my tires. The second set made a big difference in the road noise inside the vehicle. I will definitely buy another Ford in the future.

While backing up out of driveway, the front driver side spring of my car broke and punctured a tire. I need to have it fixed and to get a new tire.

Have thought to write reviews before, then decided not for fear of upsetting local dealership who keeps my lesser half on an even keel. The thing is, I just spent the full first day of my vacation trying to make sure my Ford was not going to screw me over on this trip. And this is the 4th or 5th time that the Ford has played a major role on a vacation--as saboteur each time. Have never had a vehicle that actively impacted vacations before. Its like the Ford knows! All I can relate it to, is going on vacation with a passive-aggressive person that you are obligated to take along. Not pleasant.2016 New Ford: Dealership dragged butts getting customizations done, and even though gave weeks of lead time, was left taking loaner vehicle (without all the camping customizations) on the big trip I was excited that Ford was going to make amazing. 2016 First Camping Trip w/ *My* Ford: Had 3,000 miles on it. Camped in middle of nowhere with no cell coverage and no people. Ford blew its engine. Yes. It really did. A passing car relayed my info to the Platinum Plan Roadside Assistance for me (remember, I am left stranded in the forest). Fords roadside assistance apparently told them I was too remote for them to send a tow. So they abandoned me. Left me in forest to die. Totally Benghazid me. But these *strangers* did not. They called around and found a local tow guy who would go out there and get me and my new paper-weight: the Ford. The guy towed me to local dealership some 60 miles away. The Ford dealership could not be bothered on a weekend to get me a rental car, and was located outside of town. Me and dogs had to walk several miles into town and back out when Home Dealership from 200 miles away sent trailer to pick up the Ford. It turns out that each local dealer apparently has own way of handling warranty work and this other dealership did not consider me their problem since I did not buy it there, nor did they have any idea what this Platinum Plan amounted to.2017 Flat Tire In Middle of Nowhere: Could not figure out the surprisingly complicated tire delivery system that had to be assembled and unlocked and operated. So tried calling Ford Roadside Assistance. They had no idea either. Nor could they send a tow truck because it turns out Platinum Plan only good for $100 tow. No worries! I eventually figured it out, just thought could make a quick call and get a minute of help to seed things up but spent an hour getting zero help instead. Made it home tired from expedition, and in dark, also having spent 2 extra hours in the dark getting tire changed.2017 Flat Tire Near Home. Ok, this time I knew how to get tire down. But could not get flat wheel off truck! Had to call tow truck because wheel corrosion welded onto axle courtesy of Ford dissimilar metals causing electrolysis and corrosion. Sure, everyone uses aluminum wheels. Yet Ford is only one that wheel simply would not come off for me. I tried kicking it and almost broke foot. Tried prying it and damaged wheel. By the way, Ford Platinum Plan Roadside Assistance insisted I was over 60 miles away from my home or some such and so refused to tow me there (too far). However, the person was unable to make sense of where I was and could not even find me on map--so no idea how she knew the distance. At any rate, having lived here for 20 years, I assured her I was only 10 miles from house but she refused or could not override what the system that did not know where I was at was telling her for the distance. I called the roadside assistance that came with my car insurance and they sent a tow truck... to change the tire. The tow guy had to get under truck that was up on jack and pound on wheel with 5lb hammer. He suggested I carry 5lb hammer, block of wood, and some extra jack stands to make truck somewhat safer for crawling under it and pounding.2018 Flat Tire. Tried loosening lugs but lug wrench would not fit them?!? Had it been swapped at dealership? So made calls around neighborhood (over a few miles, I live in the country) and found one with a star wrench. Went and got it. Jacked up truck and wheel would not come off again. Tried pounding on it but had not invested in 5lb hammer yet. Presumed kicking it would not work. Did not bother with Fords POS Platinum Plan Roadside Assistance. Called the roadside assistance I got separately through my car insurance.They sent a tow truck. To change the tire. That guy was big and he gave the wheel a hard kick and it came loose. I am an AARP member and suspect I would have broken my foot. At any rate, got wheel swapped out. Next day I spent entire first day of my vacation on the Ford. It was a 70 mile round trip to take it to dealership to get patched. They could not he bothered and so it would take several hours for them to do it. I made a day of it and did some exploring to another town and left some lovely painted memorial rocks at a spot that was special to my departed ex. Rather than preparing for trip. Then I went to house, got the star and returned it to neighbor. Then rested a couple hours and went back to town to get patched spare. I took the truck. Here is where it gets extra interesting.I had them rotate all the tires so if I need to change a flat they will be temporarily broken loose. IF YOU HAVE A FORD TRUCK, do this before any expedition. Regarding the lug wrench, that turns out to be another issue with Ford materials and engineering (like with the dissimilar metals and no coating/treatment to prevent corrosion welds). The lug nuts *swell*. Thats right. Ford makes their lug nuts out of some high-tech passive-aggressive living metal that can sense a vacation and swell by a couple millimeters, rendering it impossible to remove them with the factory lug wrench!?! Who knew??? I did not. No, you cannot hammer wrench onto lug. I tried that. These things *really swell*. You have to get a 22mm wrench to fit on the 21mm lugs. You have to go buy a new wrench. IF YOU ARE A FORD TRUCK OWNER buy a new lug wrench after a year or so, or it may simply be impossible to change a tire on your expedition and you could die in the wilderness from a flat tire. So both the corrosion weld and the swollen nuts issues are known by Ford. In googling, there have even been lawsuits! Yet, here we still are.To wrap up this review, will say that back in the day, IBM had a list of priorities go meet when rolling out a new product whether it was a storage medium or a mainframe. Number 1 priority? Do the customer no harm. Customer safety was #1 priority. They did not want you to even cut your finger on a sharp edge. But Ford seems to think it is no big deal if you--surprise!--cant change your tire ‘cause their magical nuts swelled. Well they have not traveled with me.Back in the day I drove all through Mexico and Central America. I was careful in choosing my rigs for the expedition: Nissan pickup (with *3* spare tires--I went through *all* of them), BMW motorcycle. They both served me well, had zero problems other than tires. One flat was in the dangerous Peten region of Guatemala. The military had been hunting down and killing armed highwaymen in the area right when I was passing through. I got a flat!!! On the Nissan, it took 5 minutes to swap that ** out and be on my way. Thank you God I did not take a Ford Truck. IF YOU ARE A FORD TRUCK OWNER do not take it on any expedition where your life could be at risk from a breakdown. My experience is that they (based, admittedly, on only one ownership experience) simply are not reliable and trustworthy enough for that use. Use them as you would a Mini Cooper, for fun jaunts around town--except you can haul/tow stuff with the Ford! Not for an expedition, where lives are on the line and there is no safety net. Guatemala, El Salvador, Nicaragua, *Honduras*--even parts of Mexico? The magic lug nuts surprise would have almost surely cost me my life. Still might.Look, Im older now. Have had spinal surgeries and such. Really do not need to be under a truck raised up on a jack, pounding on wheel w/ 5lb hammer. Just might end up pinned under truck. So... if that happens and I am found dead in middle of nowhere under my hateful passive-aggressive Ford? Please someone sue the crap out of Ford for me, in my memory.

Bad design putting the water pump inside the block of the motor. When the water pump breaks it takes the grease out of the bearings leaving the motor useless. Instead of $300 to replace water pump now I have to pay 7600 for a new motor. It makes no sense.

Need to know the review of used Ford Escape, 2013. Had bought Ford Fiesta in 2012, and eventually, Ford bought it back as a lemon. Put the money in the bank, and loaned dtr 5K to buy 14 Ford Taurus. A mistake, so far, a new windshield is needed, deep scratches need repair (dealer trying to get out of that one). This dealer has sold my family more than 5 cars. Maybe this is the year I change dealers.

They added over 5,000 of optional fees onto my contract, changed the term on me, and lied about my apr saying it was 8 percent higher then it actually was to hide all these fees. The car rolls backwards, shakes, doesnt want to accelerate and more. Ford wont stand behind the customers because all they are focused on is capital. Eventually ford will end themselves with poor quality vehicles and exceptionally terrible service. Never in my life would I have thought a company would be capable of both. Get it together please. They will only let me get half my money back for a warranty I didnt ask for... This is a common thing for ford... I have over 15 people who I contacted that have had this exact incident happen to them.

Just had my Ford F150 go up in flames while parked in the driveway. Truck was last used Saturday Morning 2/7/2015 and went up in flames 2/9/2015 at approx 4 am. Woke up to a horn going off, went into my daughters room and looked out front of our house and saw flames 15 ft high. Told my wife to get the kids downstairs and evacuated them to the backyard. Called 911 and ran out front to move my other car out of the driveway. Thank god my neighbors came out and helped me put the fire out or things would of been much worse. Fire started in the Engine compartment and burned most of the hood off before we could put the fire out. Ford should take responsibility...This is a very serious problem and needs to be addressed immediately!!!

Problem solved.

11/02/15 My family and I had just came from a store at around 6pm, truck showed no signs of misuse or damage for I have had this truck for more than 10 years with no serious problems. We parked our truck at our apartment complex again with no signs of anything that could have triggered a fire. At 11:30 pm our neighbors had notified us that our truck was on fire. The fire department arrived about 20 minutes into the fire leaving the truck completely nonexistent. The fire department told us the fire had started in the engine. Ive never heard of some kind of recall in these models of trucks, Ford company should be responsible for all these damages.

I brought my 2001 Taurus wagon in to have snow tires installed on Nov. 23, 2011 and the mechanic said that I had a cracked left front coil spring but that it was part of a recall, so it wouldnt cost anything to replace. I scheduled an appointment and was told the offer expired on Sept. 29, 2011, which is 10 years from the purchase date of the vehicle. I called Ford to find out why they never told me of this and they claim they sent out notices, which they didnt, at least not to me. Im the only owner of the vehicle and live at the same address as I did when vehicle was purchased. Ford wouldnt budge on this. I also noticed I had a suspension/strut service done in Oct. 2005. Shouldnt the dealer have noticed the recall or service bulletin at that time? This is my last Ford, thats for sure. Its gonna cost me between $700 and $1,000 to repair. Im also selling all my Ford stock.

Ford Freestar - Had car inspected 1/24/14 & had rear struts put on...no problem. Took my car in 1/2015 & when brakes where being put, guy noticed large hole in wheel well. There is a recall for this part and Ford said the corrosion is too large to fix under the recall.

After going to 6 dealerships must people with Ford transmission they offer us the X plan 400 off a new car. What a joke. I gave Ford 2 weeks to make it right. We out 2800 dollars and our balance of 8500 dollars what we owe on their junk. We have only one option now is to file bankruptcy due to Ford Motor Company. Thanks Ford for screwing up our credit. Ford dont care about their customers or the ones that drive their junk. We will have a long wait till well be able to buy another car. Thanks to Ford Motor Company. But in a few years there wont be a Ford in my yard and Im going to get this in the news and buy a billboard and will leave bad marks on every Ford site I can.

I bought a Ford Fusion. Shortly after buying it and the extended warranty the heat on the drivers seat would not shut off and kept getting hotter and hotter to the point it burnt my leg! I still have a mark! I called the place I bought it from they told me to call Ford. I called Ford and they pretty much told me, Oh well. They wouldnt help me with anything! Never again will I buy a Ford!!! So much for the extended warranty! Rip off! Theyre lucky I dont sue them!

The 2008 Mercury Mariner is a wonderfully comfortable car. It rides like a luxury vehicle. It also is a beautiful design and looks like an expensive vehicle. It goes well in all types of weather and repairs are fairly inexpensive. Love the adjustable seats and it has Bluetooth and wireless radio as well. The gas mileage is awesome. I love the hatch which has room to spare and it has 2 openings for easy packing and removing. I like the ground clearance too and I love the electric windows, the power seats. The radio and stereo are very nice and I can go about anywhere and the vehicle runs like a 4 wheel drive. I also love the leg room, my husband who is 62 fits well and is comfortable. I also like the roomy backseat so that the kids are not crowded.The car is like a luxury car on a Pinto budget. Some of the body parts are hard to find though. And the radio could use better speakers. A better variety of colors and interior options could be offered as well. The windows need to have better tinting to them. Lighted mirrors would be nice. Also running boards and luggage racks should be standard.

I own a 2006 Ford LCF truck purchased May 2007 cost $32,000.00. But after 7 years and 46000 miles, the repair and tow cost me over $17,000.00. Nov. 2009, mileage 19419 - replace starter and belt tensioner $1,600.00. Dec 2011, mileage 34983 - replace 2 fuel injector, main computer, cam sensor, crank sensor, $2,772.45. After talked to customer service the bill is $5,400.00. Dec 2013, mileage 46000 - replace all (6) fuel injector, $3,31.37 and oil pump $1,956.10. The truck still not fixed right. Then I brought the truck to a Ford dealer in **. They said there is another repair needs to be done. The fuel tank and whole fuel system is contaminate - will cost me $3,500.00 because the lining of the tank is contaminated and Ford Corp knows about this defect parts and doing nothing. I talked the person in charge of the commercial truck department. They said it is true about the tank, but they also say it is the oil company.

I bought a 2017 Mustang. Ive had it four months and in that time its been in the garage once a month for the same problem. My car is now in the garage again. The clutch has come out of it. The service manager said the car had been treated rough. I called the main company about this. Guess what? Its my problem. If, I have them fix it it will cost me 2000.00. If, I fix it itll cost me 800.00 and voids all warranties. I tried talking to the service manager. He told me to go away. I was wasting his time. Ive always been a fan of Ford. Not anymore. My family won’t buy them anymore. I tell people how they treated me. Now I have to pay this garage 90.00 to get my car back. This is a bunch of **. People dont buy a Ford.

Two weeks ago l took delivery on a new ordered Ford Lariat f150, paying 52000 plus tax in full. Beautiful high end truck with 20 inch chrome wheels. Two days after taking delivery I was installing wheel locks. I noticed one rim was damaged with two 1/8 by 1/8 by 1/8 puncture marks in the chrome which were starting to show signs of rust and had fine scratches in the chrome as someone tried to remove the defect. It appears that someone dropped the rim and tire on some sort of sharp object. I returned to the Ford dealer where they took pictures and filed a complaint with Ford. Declined, they appealed a second time and that was declined by Ford. The dealer has offered a new rim for an additional 500 plus dollars. Advice, just because a vehicle is expensive and new check the cosmetics of the vehicle THOROUGHLY. Dont close the deal if you see any cosmetic damage. Dont expect Ford to provide ANY assistance for this type of damage.

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. Thats what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said its okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

I was told it would cost me $972 to replace a water pump. WTF is that. I would feel better if they would have pulled a gun out to rob me instead. That is crazy. How much are mechanics making an hour? The parts were less than $200. The remaining was the cost for labor. I refused the repair and was charged $90 for an inspection. I will get the neighborhood mechanic to do it for less than $100. Ford has lost their mind and my Ford will be up for sale as soon as the repairs are complete.

My 98 F150 had been parked beside the garage for two weeks. It ran fine with no issues. Then Monday morning about seven, the truck started on fire. Luckily, nothing else was burnt, but the truck is a total lost. If you own a Ford truck, sell it or get it to a dealer now.

The car itself is great for a couple with no kids, not much leg room in the back. However, since the company has decided to cease manufacture of all of its small cars my opinion of the company has tanked. Not everyone wants to drive an SUV.

After owning my 2015 Ford Fiesta for two years I got in my car and when I went to shut the door the entire plastic handle broke right off. They would have to replace the whole door for $498 without any labor. No kids, well kept etc. This piece is such junk, will never buy another Ford if this is how they design them.

I purchased a brand new 2019 Ford F150 that was damaged. 1 day later I returned it for a refund. Dealer said, No, once you sign it is yours. Called Ford with no satisfaction either. Ford does not stand behind their products.

We own a 2016 Ford eco boost F150 truck. At 20000 miles it had a catastrophic engine failure. The spark plug went into the piston which went into the head and destroyed it. We had it repaired at a Ford garage and after 3 weeks picked it up and on the way home from Alabama to Pennsylvania it failed on the interstate with major engine failure. At the time we were towing a trailer and used road side assist. We paid out of our pocket because they said we had to and have yet to be reimbursed even though they say we are approved and should never have had to pay ourselves. The truck had been repaired with zip ties and they did not hold and the fuel rail let fuel go over where and 6 heads needed replaced. We were told it was lucky we didn’t have a fire. We are asking for a buy back but we can’t get a response and none of our expenses have been paid. We were traveling and had hotel bills and rental vehicles as the parts for the first repair were not available. Disappointed in Ford.

Purchased a new Ford F-150 on 6/27/2015 from HemBorg Ford in Norco, Ca. External fan came on a few times as soon as the truck was started while we moved the truck in and out of our shop and would not shut off unless we turn engine off and restarted truck. On September 1 after picking the truck up from getting the decals the battery light came on. The following day I made a phone call up to our local mechanic to see if he could check out why the battery light was on since they are a half mile from where I lived. Pulled the truck out of the shop and let it run for about 30 minutes while I cleaned it to see if maybe the light was on because the truck had been sitting in the shop. I then got in the truck and drove off. It is about 12 miles from our shop to the local mechanic shop but after getting on the freeway the Sync system notified me. I was going to lose power to some electric powered features or something of that sort. It didnt repeat it. It only said it once so I cant remember exactly. I turned off the radio and air thinking maybe its a low battery issue. A few minutes later all the indicator lights came on and the truck lost power. I looked in my mirror to get over and to my horror I saw smoke pouring out from under the truck out the back. As soon as I pulled over the smoke was coming out from under the hood as well as flames were starting to come out too. I popped the hood and jumped out looking for my fire extinguisher and in panic could locate it. I ran to the front of the truck and tried to unlatch the hood, but the smoke and flames were pouring out. A guy ran up and started with his fire extinguisher, but we couldnt get the flames down enough to get the hood opened. By the time the fire department got there, the front tires caught fire and blew into the field which started a 5-acre fire which did slightly damage some decks on a few homes. The fire dept didnt put any water on the truck because they were trying to save these peoples homes and I watched in horror. The truck and all our equipment burn to the ground. Some people say why didnt we bring it in when the external fan came on but honestly most people would have even noticed it. I know because we own 9 Fords between our business and personal but since the truck was only at our shop and not in service yet it would be brought in before it was ready to go into service the Ford dealer.I would have brought it to was father then my local mechanic so it wouldnt have made it either way. I am beside myself with this. Did the fan keep coming on because the computer was telling the truck something was hot? Why did the battery light come on (I did take a picture of the dash when I was pulling into the shop after we picked it up from getting decals and it shows the light on. Please help.

2015 MKZ Hybrid - While I like the style and comfort of the car, the mileage promised has been false and misleading. First, note that one of the first things I was told by the salesman at my local Lincoln dealership was that Lincoln had been under fire for giving out incorrect mileage statistics, but now all was in order and the mileage estimates were accurate, if not understated. This was reassuring since I had been misled in the past and found actual mileage rates to be only about 75% of the mileage rates claimed. This new hybrid MKZ promised I would get 41 MPG in the city and 39 MPG on the highway. I questioned the salesman who told me that those numbers were accurate.After agreeing to a purchase price I was moved along to the finance guy to handle my lease processing. I asked him the same question and received an almost identical response. He added that many of his customers actually do better than the stated mileage. I was happy. After picking up the car and driving it about 1000 miles I saw that the MPG calculator on the dash for individual and cumulative mileage both were telling me that I was averaging about 36 MPG. I went back to the dealership questioning why the mileage was so low. I was told by the service representative that it was far too early to get an accurate reading of mileage. I needed to wait until the car reached about 3000 miles. When I reached 3000 miles, I still was averaging (according to the mileage reader) about 36 MPG.I spoke to another service representative that told me that the car needed to have 5000 miles on it before I would get an accurate reading on the dashboard calculator. When I went in for my 5000 mileage service call, my dashboard calculator still showed I was getting individual mileage rates per trip, per tank, and cumulatively of about 36 MPG. Now a new service representative told me that I should never rely on the dashboard calculator because it is so inaccurate. Instead, I should check my mileage the old fashioned way... and then I would see I was getting 39 to 41MPG as promised.The old fashioned way is to fill the tank to the very brim with each fill up and divide the mileage driven by the gallons replaced with each tankful of gas I used. I did this... filling the tank to the very brim each time, to the point where it would spill out if I added any more. And guess what? He was right. The dashboard MPG calculator was incorrect. However, not the way he thought. I have now done this test approximately 20 times. My actual mileage ranged between 31 MPG and 35 MPG... FAR, FAR LESS than the mileage I was promised. This deception is unacceptable. I paid and continue to pay a great deal of money for a car that has been misrepresented to the public as getting mileage much, much higher than it actually gets.I have been driving 45 years and know how to drive properly. I do not have a heavy foot on the gas, know when to brake, and know when the cars idle will get me to my destination without stomping on the gas, only to screech to a halt 50 feet later. I also have studied how to efficiently drive a hybrid. The mileage on this car is horrendous and Lincoln/Ford needs to be held accountable for their misstatements.

I know many of you already know how angry I am at Ford, but let me just tell yall about how Mark Martin Ford and Kia in Batesville, AR has made it worse. Keep in mind, Ive already had to have three other recall issues fixed (one of which is the clutch which is getting fixed again). So my car had stopped turning off for a week or so when I pressed the off button. Even when I left the vehicle and took my keys, it sounded like the engine continued to run for another ten minutes until it went off although the internal stuff turned off. On top of that, it had been hesitating to accelerate and shuddering, making it difficult and sketchy to drive. Which by the way, is an issue of which a class action lawsuit was filed against Ford and Ford lost a couple years ago.My battery had been tested a few days before this even happened and it was good. Almost a week ago, the engine wouldnt turn on when I tried to start it, but all of its internal lights and components turned on and wouldnt shut off. It became a very loud blinky, electrical hassle to get them to turn off. My cousin came over to try to jump my battery but nothing happened. He tested it at that time and it showed the battery was fine. Ford towed it to their service department and I didnt hear anything except that they wouldnt be able to look at it until late Friday. So I didnt hear anything until Monday when they said my problem was I just had a bad battery. And that I would have to pay at least $130 for that. They also said they would have to replace my clutch but that would be covered under warranty. At no point did they explain why my car wouldnt shut off when it should have, but they said itll be ready today. I said I disagreed on the battery and the service manager said well you can have your old battery back and not pay a thing then. But still no explanation of why my car wouldnt shut off and said that couldnt be related to my battery going bad overnight. Mark Martin Ford had my car for two days before even looking at my car. So in my mind, my battery went bad somewhere between that Thursday morning and whenever they looked at it on Friday or Monday morning.I called Ford customer service corporate where they gave me a case number and told me the service manager at Mark Martin Ford and Kia would call me about it which didnt happen. When I called him, he told me he didnt even know what a case number was and said I needed to call Ford. I called Ford and they said its the dealerships problem, call them. Both of them hyperfixated on the fact that my battery was dead and didnt explain or care about the other issues. So, how they are going to resolve it: put my old, now bad battery back on and I can take it as is, no payment necessary. Instead of fixing the actual problem of my car not turning on and off when it should. Sounds like the professional type of Ford service youll hear about when you get put on hold for forty minutes.They both said maybe I should talk to the manager. Flashback to six months after I even bought the car when I talked to the manager and he told me it was my problem because I bought the car to begin with. This after I had already had a leak, had to spend a month and a half to even get a spare key, and dealt with one or two recall issues where after they fixed it, I had problems after. He and Ford, as a company, have reminded me how bad of a reputation Ford has and why I never want to deal with them again. I have no idea why I let myself get talked into buying a Ford in the first place but it was a mistake all around. I want to urge yall to never buy a Ford Fiesta or Focus at the very least and to reconsider going to Mark Martin Ford in the future for a car. I paid full asking price for this car and it has plagued me and will continue to plague met until I get rid of it.

On Saturday, June 21, 2014, at 10:00pm my 2001 Ford F-150 started a fire under the hood after being parked for several hours. There was no trouble with the truck and we had just spent about $700 on maintenance services. Thank God my husband & kids were still up when they heard a loud noise outside, went to see what was going on, and found the truck in flames. The fire started to melt the vinyl siding on my house but the firefighters arrived just in time before the house caught on fire. I thank God for sparing my family and home. However, I would like to get any advice from those who has filed a case with Ford because something has to be done about these vehicles.

Back in 2005 I purchased a brand new 2005 Ford Freestar, it had a faulty torque converter, and was replaced in 2013. Now then 1 year later I had the same problem (torque converter). I just got off the phone with a tech. at the Ford dealer and told him what happened... he said its not covered a recall is a 1 time fix, so even though they replaced my torque converter with another faulty 1 its not their problem... I dont think thats fair, but then again what do I know, Im just a consumer... What can a person do???

My Ford E-250 work van is essential for my service work. I do routine maintenance on the van and it has performed reliably for more than fifteen years. Considering the vintage, the vans six cylinder V-6 (original motor) delivers surprisingly good gas mileage.

2013 E-150 van, 104000 miles -- Number 7 plug blew out. Took to dealer and a week later was fixed. I was told when I picked up the vehicle that the number 7 plug blew and 2 others were about to do the same. Original plugs from factory. $600 later and ready to trade in for Chevy before this happens again.

I purchased a 2015 Ford F-150 Truck this year which the airbag light appeared on the driver’s side of the vehicle. So I took the truck in to Bell Ford for warranty work on September 1, 2015 to fix this problem. The service department determined that they needed to replace the wiring harness inside the truck which involved stripping the entire interior of the vehicle. This meant everything had to come out down to the metal inside dash, seats, console, headliner, carpet, door panels; everything was torn out of my $63,000.00 brand new Ford F150 Platinum Truck!During this process I made calls to the assistant service manager, Mike **, to check on the progress and also to voice my concerns regarding the extent of this repair to my new truck. I was worried about the reassembly because of the drastic solution to this problem. I wanted to ensure that the service techs would efficiently put my truck back together so there were no rattles or other problems created because of this extensive repair. I related to Mike ** that my main concerns were that after the warranty was up that it might have some issues with rattles or malfunctions on anything in the future. Mike ** said if he owned this truck he would be concerned too however he assured me that he had his lead tech working on my truck. Also he stated that his guy was the only one working on my truck because only one guy should tear it apart and put it back together for continuity.On September 17, 2015, I stopped by in person to check on the progress of this repair and discovered that the lead tech was not the one doing the repair it was a young lady that was inside my truck reinstalling all of the parts that were scattered around my truck. I asked Mike ** if this young lady was his lead tech and he replied no however his lead tech was overseeing her work which to me is not what I had originally been told. There was no lead tech or any other tech involved at this time and the young lady inside whose name is Whitney verified that she is the only one that had been working on my truck.I received a call on September 18, 2015 informing me that the truck was ready to be picked up. I discovered after inspecting what I could see that there were many problems with the truck. There were visibly cracked and broken parts reinstalled instead of replaced. I ended up with a punch list of 13 items that were evident to the naked eye therefore who knows what is wrong with what cannot be seen. I took the truck back to the service department that day however they told me to keep it until they received the new parts they had to order that had been ruined during the reassembly process.I delivered the truck back to Bell Ford on September 30, 2015 and during the time between the 18th and the 30th of September I had more issues that surfaced in the dash area that could not have been originally detected until driving the truck for a while. Therefore I determined that this was going to be an ongoing problem and that I was not going to keep this vehicle. So I traded it in because of the distrust and the lying and would never feel confident with this truck in the future.I had a meeting with Lee **, General Manager, and Mike **, Service Manager on October 9, 2015 in which I requested reimbursement for the amount of money I was out for the accessories for the new truck which were items that I had purchased for the F150 truck originally. I gave Lee an itemized list which amounted to $2,063.86. Lee explained that he was leaving for Hawaii the next day (October 10, 2015) and could I give him a couple of weeks to work on a resolution. Lee and Mike apologized for their assistant service manager, Mike ** lying to me about the service repair and that they did not do right by me and were sorry for everything.After Lees return from Hawaii I met with Lee and Mike ** on October 22, 2015 where Lee apologized again profusely for the mistakes and lying regarding this repair. There was some discussion again about the issues and Lee said he was not going to give me $2,063.86 to go away. I got up to leave and said, Okay then I am done and then Lee said, Arent you going to negotiate? And I said, Okay I want $1,999.99, and Lee replied, I will give you $1,000. I said, No I am done and left. In summary Bell Ford admitted to bad service and their employee lying however they are not willing to make it right to my satisfaction. If all the repairs would have been done correctly I would have kept the truck and not been out any money.

Diff heater went... Had replaced... Over $1,000. Found out it was a recall online. Call to see about refund in March. They said had to do it before 12-31-2018. Have receipt showing it was done in Oct... Have 5 Fords. 2014 Taurus --- fine. 2014 Flex ---- door sensors bad alarm keeps going off!!! 2011 F-350 diesel 6.7 motor blew up 10,000 miles past warranty. Cost new motor over $10,000. 2013 E-250 van rear end went 49 miles before warranty was over. Thank God. Rusting like crazy. All door hinges broke. Steering box gone. I think Im done with Ford. They do not stand behind their company and when you call customer service they do not understand what you are talking about. Are rude and what better way for them to get you off the phone!!!! Very, very sad!!!

Woke up at 1:45 AM to the sound of a horn from a car in the driveway. I thought someone was breaking into the A6, but upon looking out the kitchen door, I saw that the 2000 Ford 150 XLT was on fire. The hood was on fire, so we moved the A6 out of the way and called 911. The truck had been parked since 4:00 PM the previous afternoon, with no flammable items inside and no noticeable irregularities with the operation of the truck. We have no idea why the fire started, but the truck and the contents are a total loss.

My mom bought a used 2007 Sport Trac last year. Yesterday it caught fire while stopped at traffic light. It is completely totaled.

We have been loyal Ford automobile/truck owners for over 30 years. Bought a C-MAX in April 2013 based on Fords claim of 47 mpg hwy/47 mpg city. Then the truth came out and Ford said they were wrong. Ford was very nice and sent two checks totaling around $900 for their mpg mistake. Then there have been numerous recalls. We contacted the head of Fords Extended Service Plan department in September, 2014, to request an extension of the warranty to 100,000 at no cost to us. No answer back from Mr. Michael **. Sent another letter. Again, no response. Contacted Fords Customer Relation Center via email. Received a response back the same day. Fords CRC asked for clarification as to what the problem was and what we were asking for. I responded three times and never heard back. Sent two letters to William Ford, Jr., Mark Fields, and Frederiek Toney (President, Global Ford Customer Service Division). Guess what? NOT ONE PERSON RESPONDED.....again! Was really ticked off now so on January 12, 2015 I called the number that was in small print underneath the responder from CRCFMC. Another exercise in futility. Spoke with a Debra who advised us: Ford could not and would not extend the service contract. Because Ford had sent monetary compensation for the mpg disparity there was nothing else Ford was going to do. We had waited too long to request an extension (please remember we started this process four months before speaking with Debra). When I asked Debra why there was never any follow-up to my three replies to the CRC emailer, Debra said the 1 800 number is in Florida and the CRC emailer was probably in Michigan. Debra said that essentially there is no coordination between emailing Fords CRC and calling the 1800 number listed in the CRCs email. Isnt that a heck of a way to run a business?So we are done defending Ford when our friends ask us how our FixOrRepairDaily is. We are done buying any Ford, new or used. If we were to win a free car and it turned out to be a Ford we would donate it. In closing, we could have accepted a sorry, it isnt happening to our request of Ford, case over. But the non-response from anyone at Ford shows they could care less..... and now, we dont either.

I have enjoyed my Ford Edge very much. It is a Eco boost. It has a back up camera and it will beep if close to objects. Priceless. I am able to put a lot of items in the back and the back seats will lay down to be able to put more things into the back.

I really like Ford vehicles. I have owned several and I currently have a Ford Flex SUV in addition to another branded vehicle. I have always found Ford vehicles to be solid and dependable, and I still trust the brand today.

2012 Ford Edge. Electrical issues. Gas gauge sometimes works; ditto engine warning, over heating light, sun roof, transmission, brakes. Bought new 43,000. Gas gauge and engine warning I complained about to Heller then Perry while under warranty. Never seemed to find anything wrong (remember this). At 95k had 100k service done at Perry. Then tranny fails. Extended warranty (hassle) covered that.They didnt check cooling system, car warning light came on 50 miles from Las Vegas 114 degrees out. Went to Miller Ford in Provo UT. Just a radiator cap, two days and $600. Back to Perry, nothing wrong. Then turn indicator chimes come on, fan goes on automatically, cant turn off, then brakes fail. Send it to Heller now that it is out of warranty. Gee, gas tank sender unit is out (remember couldnt find anything wrong) 1000.00, fan motor bad 700.00, then in three days they cant find what is wrong with brakes - still waiting. Called Ford, they only go on word of dealers. I asked for a Ford field engineer (Ford first call said to ask for one). Ford field rep blew me off. So I have a 43k piece of crap that is unsafe and Ford blows me off. Any attorneys out there doing class action?

I had to have the intake manifold replaced on my 1997 Ford Crown Victoria LX this year, 2014. Ford has acknowledged this flaw, avoided having an official recall issued, notified their Fleet & Commercial consumers and, quietly, without any sort of notification, offered private owners a repair/repair reimbursement offer that was only in effect for 90 days. This is an outrage! I want to be reimbursed for the money I had to spend to have this repair done. ANYBODY ELSE WITH ME ON THIS?!?

On May 9, 2016 in Manchester NH our 2015 Ford F150 Lariat spontaneously caught fire and destroyed itself and a car in the adjacent parking spot. The vehicle was parked a few feet outside our office window when smoke came pouring out of the hood of the truck. The truck was unattended, was NOT running, just suddenly started burning out of control. It eventually burnt to the ground, destroying the front of our office concrete walls, office windows, pavement, and the car next to it.

My husband purchased a brand new 2014 Super Duty 250 diesel in July of 2014. He works his truck here in Alberta, Canada. He arrived at work on Jan. 7, 2015. He backed into a parking spot. He left his truck running beside the building like he does every morning. He went in the building, started coffee and then started his paper work. About 15 mins. later his boss walks in, they talk about work. About another 15 minutes later, my husband then ask his boss if he hears a horn. It was a continuous horn. As he is standing to look, another employee walks in and told my husband his truck is burning down. He runs outside to see his truck on fire and windows exploding out of the truck! The fire fighter on scene deemed no foul play. My children rode in this vehicle! This all happened with in a matter of a half hour! He was also in to Ford a few weeks earlier about his engine smelling hot and a strange ticking. Unfortunately, there was NO work order wrote up!

I was about to pull out of the Sheetz parking lot when the wheels suddenly fell off of my big old rusted pickup truck. It was 1979 brand Ford truck. I was really mad. So I packed a lip and walked home. Ill put a picture of how my truck looked before the incident.

I bought a brand new Mustang GT in the summer of 18. I traded a pristine 14 JKU and a 2003 Corvette in on this car. 2 vehicles I loved very much. The Jeep was still like brand new with almost no miles. Anyway, I bought this Mustang and drove this thing very cautiously hoping a gentle break in would ensure long drivetrain longevity. This car has never even done a burnout. Well, the engine started making a rattling noise like a diesel Around 500 miles. The interior had a random rattle and the transmission would often grind going in to 3rd and 4th as well as being resistant to pull out of 3rd gear. This car zat for a total of 32 days in the few months I owned it. Ford put a new short block in it at 2,000. Basically the car was no longer brand new as the front end was completely disassembled. I asked Ford for an msrp swap and they said no. I asked them to reimburse me the amount of monthly payments in proportion to how long the car zat and they said no because they dont have confidence Ill stay with the brand. I traded 2 fantastic vehicles for this pile of garbage and Ford had no interest in satisfying their customer. I buy a new car every few years and had Ford treated me well they would have had another guaranteed sale from me as I bought my wife a new car in Dec 19. We were going to buy an Explorer. Unfortunately Ill NEVER buy another Ford and I urge you to research the engine/ transmission failures in basically every Ford model in production. Im making it a life mission to share my experience with the general public in hopes that I can prevent them from having the same horrific experience I did. Have a nice day.

Ford sold me new Ford Transit 2020 van and after only 6k miles and only few month of gentle use vans transmission broke. The van was making noise, no sensors went out so I kept driving and waiting for appointment to the shop for about 2 weeks. When at the shop I was told that all the fluid leaked out from transmission. I was driving this vehicle without transmission coolant for a period of few weeks so in my opinion the transmission is done and only a matter of time when it completely goes. People at the shop replaced the faulty part and send me on my way. When I called Ford customer care department to complain and ask to at least give me extended warranty so I feel more confident in the vehicle, and to know if transmission breaks again at least it would be covered under warranty. Ford customer care representative (Kaytlyn **) offered me a free oil change, can you believe this? A free oil change? Which made me even more upset about the whole situation and ford customer service.P.S They sold me a vehicle which was manufactured in January and I bought it in November, the van was passed from dealership to dealership with some miles on it until it found me and was sold to me as a new vehicle, salesperson failed to disclose this information until after the purchase. My advice is think twice before you buy a Ford product!

My husband was pulling out of the lot from work and the whole right front of the car went down. He got out of the car and noticed the brand new tire was flat. When the mechanic at work went to help him put on the donut, they noticed that the spring and strut had broken sending a piece of spring into the new tire shredding it like a can opener. I had just bought 4 brand new tires about 2 months ago and had to buy another new tire. I also had to buy new struts and springs which were not cheap. I had to borrow money to get the job done.

I was scammed when purchasing a used Ford F150 2007, total of payments $48,681.36. The paper work I signed didnt have that total on it, I would have never signed for a used vehicle for that amount. Thats a down payment on a house. Out of all the years of buying a vehicle I never was ever scammed. Like this, its now 2014 still paying $6,834.64. Santander purchase my loan from Citifinancial bank. Can anyone help with this matter? I write a letter to Santander explaining this matter and they took away 3 payments that I already paid. Scammed and helpless.

2016 Ford Edge Titanium - this is my everyday commuter vehicle and I have to say that the overall driving experience, quality and features available at this price point is very disappointing. At ~ 40,000km I had the brake pads replaced and rotors machined which was surprising because I’m very easy on the brakes. At 45,000km my sunroof malfunctioned/wouldn’t close so it had to be replaced. The dealer broke my sunshade while replacing my sunroof so it had to be replaced. The icing on the cake was that the back window shattered for no reason (I literally mean no reason!) at 88,000km. I’ve owned several good/reliable Ford vehicles (08 Ford Escape Limited, 2013 Taurus SHO, and 2007 Ford F-150 FX4) and I can’t believe how much the quality has declined. This has been a very disappointing and regrettable purchase for me. There are lots of vehicles in this segment where you get more bang for your buck. Stay away from the Edge!

I purchased my Ford Edge in April at over 35,000 dollars. The car was back at the dealers for a leak on the passenger side the floor was wet. On August 5 the car stalled and the wrench light was on. It broke down and had to be towed. the dealer kept it until the 11 of August. It broke down the same day again. It was towed again - same thing wrench light. Kept until the 27 of August. Then I noticed my back-up camera was not working. Took it back it was fine they said. Ford Customer care does nothing to help. This is a brand new car, only had 10 miles on it. I am very disappointed with Ford and will keep fighting until a new car shows up at my door. I want this wrong corrected.My Ford Edge has been back to the dealer a total of 4 times. I have filed a complaint with Ford 4 times. The is a major safety issue. But no one seems to understand it. And that peoples lives are at danger. Write and call every aspect of Ford. I think a class action lawsuit needs to be filed. It is clear to me that this car left the Canada plant this way. This should have never happened. Also, the lemon law need to benefit the customer not corporate. I am going to change that in my state, too. Why should I be forced to pay for a car that is clearly a safety hazard? All because Ford Motor Company cannot admit they built a lemon. To my fellow consumers keep fighting.

I bought a 2005 Ford F-150 for my husband, Aaron **, as a coming home present from Iraq. We taped a huge red ribbon around it and waited for the Army to move the buses so he could see it. Just to have that very present take his life. He was 22 years old, with a 3-year old child, and the truck took his life. Not Iraq or terrorism, but here at home by one of the most trusted American names we have. It is believed and documented by the Criminal Investigative Division over Fort Hood that his death is indeterminable, but stemmed from a fire in the front engine compartment. Aaron parted ways in the early evening hours of September 10, 2008 from a 30-day field training mission to head home for relaxation. He walked in the door, cracked a 16oz Natural Ice and headed straight for the toilet. No less than 5 minutes he was talking to me, reiterating the day before him and letting his stresses unfold like duty does at this hour. I failed to remember that this would be our last conversation and completely failed to put all my trust in him. Instead of telling him I loved him, I told him we would be divorcing. That the stresses he held onto were quickly becoming mine and with that, he threw his ring, jumped up from the toilet and headed to bed. Neither of us knew that the fire would seriously sever that conversation. When I woke the following morning, I decided to not call him. He had been in training for the previous 45 days and I thought with the heavy sentence I laid on him, he might need a day to go fishing. I was to attend his only sisters wedding, since he could not. His redeployment date was nearing and he was to stay within 150 miles of Ft. Hood. The 11th went on like no one was watching. No one in the **s home was worried about anything, but football scores. I too was not. I did not know Aaron had taken his last breath, in our own home, with all that military training. No, I was the last one who believed Aaron was not breathing. I made a few mistakes in my lifetime, but this certainly was the largest. Army life, army strife, together forever, it is our life. 4 years have passed. Nothing has been the way it was the day before Sept. 11, 2008. It is more like a divorce that I had wanted at 24 years old. Who knows what divorce really is at that age? But now I battle my in-laws over our only daughter. I have rarely seen reality bite until I envision why Ford caused that fire in Aarons truck. I lost the battle in them. I lost my daughter to my in-laws and I lost Aaron. My heart grieves for Taylor, our daughter. She suffers without her father and her mother. I only wish I had words to describe the catastrophe Ford caused my family. But one day it will matter and all will see. My ambitions to become an attorney purposefully to convict Ford and all that they are capable of as an American motor company will guide me for the rest of my life. I ask God for mercy upon Ford - its creators and its will.

2013 vehicle with no issues. Schedule maintenance as necessary, but otherwise a very dependable ride. Having this comfort level after 6 years of owning this vehicle says a lot for a senior citizen who is dependent on safety.

I love Ford vehicles. My first was an Explorer which I had for about 4-5 years but when both my dogs passed away, I needed to move on to help me forget but I sold it on my own and got a pretty penny for it. This was a rare occasion because I like to hold on to my vehicles. So I took the check I received for it and started my search for my next Ford. And of course there are the naysayers who will tell you that Ford stands for found on road dead But not in my case. My next Ford was in 1996, the last year they made the Bronco. I bought it in Nov of 1995 and I drove it for 20 years with regular upkeep but not one problem along the way. One month short of 20 years it got tired and had to go to Bronco heaven. I had more people asking me if I would consider selling it because I take care of my cars and even after 20 years, there was not a speck of rust on it. I was stopped at a light one day and the guy behind me got out of his car and came to my window just to tell me what a nice truck it was. Since then, I have been driving a non Ford car that I had in storage and I hate it. You cant see over other cars and trucks when you are stuck in traffic. But, never fear, the word is out that Ford will be bringing the Bronco back in 2018 and I will be the first in line. I just wish they would bring the little side windows back. They were awesome too.

Our Ford Explorer 2015 has an issue with the anti-lock braking system activating on sharp turns. Almost caused us to careen off the road and Ford wont recall or fix it. Stay away from this vehicle. We took it into a local repair shop and they said it was the sensors in the wheels getting clogged with film, but even after cleaning them the issue persisted. This is a serious safety issue that can cause a major accident if not fixed.

Every aspect of my 1st six months with Ford has been terrible.... The dealership was nothing but a typical bait and switch used car dealership even though I buy a new $54k truck.... I did all the negotiations via the phone only for the dealership (halfway through paper signing) state they quoted me the wrong truck. I could go on with another 1000 words. Lets move to Ford credit. 4 phone calls to set up auto pay and to find out that you can not AUTOMATICALLY pay each month over the monthly amount. You can manually make additional payments but can’t be set up automatically.Lets chat about service: My Touch went out in less than 4 months.... brought it in... Service says needs to order parts. 3 weeks later no follow-up except the email from the service department ask about the lengthy list of service they performed. Guess what? They didn’t do any of these services. And never followed up on the 1 thing I did ask them to do. I wonder if they billed Ford Motor Company for these bogus services. UGH come on Ford. Its 2019. Get rid of the bs sales tactics, update your finance software, and get a real service dept.

The company is proactive in cost reductions for new vehicles in inventory. Other companies have not matched Fords deep discounts for previous years new vehicles. Local dealerships more aggressive than nearest competitor: GMC.

I’ve owned F150 trucks for the last 20 years. They are usually the leader in design of different component upgrades from year to year. But I’m disappointed in them letting GMC beat them to the tailgate design they have. That’s one thing that’s really helpful in getting up inside the bed, that would almost cause me to switch but not likely. Tighten up Ford.

I haven’t purchased a Ford in over 25 years. And after purchasing a new 2018 model, I will never buy a Ford again! Like many Americans in the late sixties and seventies I became disappointed by the shoddy workmanship of domestic manufacturers and made the switch to Japanese vehicles. I didn’t feel good about it, but the Japanese cars were cheap, ran well and parts were plentiful. Approximately three months ago along with President Trumps desire to get Americas back to work again, I took a second look at the 2018 Ford. I bought one, at around $41,000. Then on May 4th my driving world came to an end. I hit a rock and damaged the undercarriage causing me to need a wiring harness replacement. I had the vehicle towed to the nearest Ford dealership.When I inquired how long it would take to repair the vehicle I was informed the there were NO replacements in the parts division, or for that matter anywhere in the United States. No other dealers stocked even one, and the prospect for obtaining one was months away! I contacted Ford’s customer service department about two weeks ago. Three times I was brushed off with the ‘contact your dealer’ excuse, then finally one of your representatives hooked me up with a customer service agent that would be dedicated to resolving my dilemma. That was a joke. He called me one time but left no message or number. The second time he called he left his name and number. After that, I called him and left messages six times before finally reaching him. His attitude and condescending approach left little doubt of his non-concern. He offered no solutions and accused me of being the problem when he heard that I had damaged the undercarriage of my car. He mentioned that he did consult with his manager who stated that Ford has no program to address this lack of parts issue. He inferred that Ford wasn’t wrong for not stocking a replacement part, because if I hadn’t need a replacement then there wouldn’t be an issue! I would think that Ford would have a fiduciary responsibility to stock parts on new models. This morning my new Ford still sits in a service bay and because the windows were not closed due to no electrical connection and no tarp was put on the vehicle to protect it, the interior is now laden with soot and grit.The dealership employees were all very pleased and happy when I purchased my new Ford. But apparently that’s where it ends. Never again. Oh, by the way the assembly’s line on 2018 model that I purchased is still running, and new wiring harnesses like the one I need are still being pulled, but apparently these vehicles are for potential new customers, not for any current ones!

In 2012, we had 3 coils replaced. Later that year, one of those coils had to be replaced again, this time at Fords expense. In 2015, we started having the same problems. Took the car to Courtesy Ford in Sanford, Florida. This is where we purchased the car. They told us there was an extended warranty but it was expired. So we had all the remaining coils replaced. Now, a month or so later, we are having the same problems. What I want to know is...why did Ford issue a temporary extended warranty yet continue to put the same defective coils in the cars? Ive checked online and see others are having the same problems. Can someone tell me why Ford is NOT fixing the problem? We are loyal Ford owners but this is pushing us away from Ford. I do not expect a reply to this. I think Ford no longer cares about these issues unless someone is killed due to their faulty equipment and parts.

Five days after buying the 2015 Explorer, the remote keys wouldnt work, the tire sensors keep coming on and off and the HVAC goes either goes on or turns off no matter what the dials say. Took it back to dealer and they changed a module but problem still exists. First month we had the car, it was in the shop 19 days. Still isnt fixed and dealer says Ford wont and cant fix the problem. Spent over $30,000 for a car Im afraid will fall apart. Moral of this story --- DONT BUY A FORD.

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

Decent truck. Would purchase again. Newer model. The issues I have had are consistent with age and normal wear and tear. Could run a little heavier, turn a little steadier, but in its price range it is good.

My husbands 2015 F150 has a recall on the door locks. When it was getting fixed, we were contacted that two of the door actuators were bad so they needed to be replaced. It was never confirmed, by us, that they should fix BOTH of them. When my husband got a call that his truck was finished, they said they ended up fixing both actuators and we were responsible for paying over $550. I will be contacting Ford for a refund. Horrible service.

The 2016 Ford Fiesta is a great first car for my twenty year old daughter. It is dependable, and I love the color and the shiny blue really stands out. I bought it new from a Ford dealership and they were amazing and answered all of our questions. My daughter fell in love with the car at the dealership and I felt she would be safe driving it. I also purchased a bumper to bumper warranty and I have never had to use it even once. I really love the car. However, it doesnt have much power to get up and go. The only thing that could make it better is if it had a built in GPS and if the price was cheaper.

Ford C-MAX Energi drives sporty, has as much cargo space as a minivan, qualifies for the carpool sticker, and has more headroom than any other vehicle I have ever been in! Geared perfectly so it can get up and go at any speed.