Purchased 2014 Ford Fiesta new in May 2014. Automatic Transmission started slipping within 5 months. Car was shaking and shuddering in traffic jam in San Francisco. Feels like Im a kid trying to learn how to use a manual transmission. Took it in 4 times (about every 6 months) and each time the dealer reprogrammed the computer that controls the clutch. Runs ok for a while, then starts acting up again. Yesterday the dealer verified that the clutch was slipping after reprogramming and that clutch must be replaced. The car doesnt even have 36,000 miles on it. Of course the parts to repair the car on back-order for at least 4 months. And the real kicker. Im moving 500 miles south next week. The dealer told me that if I take the Fiesta into another dealership, they will not honor the diagnosis to replace the clutch until they make their own evaluation. What a total disappointment in Ford. I purchased new Fords in 1982, 1988, 1992, 1999, 2003, 2005, and 2014. NEVER again. No more Fix or Repair daily for me.

I know many of you already know how angry I am at Ford, but let me just tell yall about how Mark Martin Ford and Kia in Batesville, AR has made it worse. Keep in mind, Ive already had to have three other recall issues fixed (one of which is the clutch which is getting fixed again). So my car had stopped turning off for a week or so when I pressed the off button. Even when I left the vehicle and took my keys, it sounded like the engine continued to run for another ten minutes until it went off although the internal stuff turned off. On top of that, it had been hesitating to accelerate and shuddering, making it difficult and sketchy to drive. Which by the way, is an issue of which a class action lawsuit was filed against Ford and Ford lost a couple years ago.My battery had been tested a few days before this even happened and it was good. Almost a week ago, the engine wouldnt turn on when I tried to start it, but all of its internal lights and components turned on and wouldnt shut off. It became a very loud blinky, electrical hassle to get them to turn off. My cousin came over to try to jump my battery but nothing happened. He tested it at that time and it showed the battery was fine. Ford towed it to their service department and I didnt hear anything except that they wouldnt be able to look at it until late Friday. So I didnt hear anything until Monday when they said my problem was I just had a bad battery. And that I would have to pay at least $130 for that. They also said they would have to replace my clutch but that would be covered under warranty. At no point did they explain why my car wouldnt shut off when it should have, but they said itll be ready today. I said I disagreed on the battery and the service manager said well you can have your old battery back and not pay a thing then. But still no explanation of why my car wouldnt shut off and said that couldnt be related to my battery going bad overnight. Mark Martin Ford had my car for two days before even looking at my car. So in my mind, my battery went bad somewhere between that Thursday morning and whenever they looked at it on Friday or Monday morning.I called Ford customer service corporate where they gave me a case number and told me the service manager at Mark Martin Ford and Kia would call me about it which didnt happen. When I called him, he told me he didnt even know what a case number was and said I needed to call Ford. I called Ford and they said its the dealerships problem, call them. Both of them hyperfixated on the fact that my battery was dead and didnt explain or care about the other issues. So, how they are going to resolve it: put my old, now bad battery back on and I can take it as is, no payment necessary. Instead of fixing the actual problem of my car not turning on and off when it should. Sounds like the professional type of Ford service youll hear about when you get put on hold for forty minutes.They both said maybe I should talk to the manager. Flashback to six months after I even bought the car when I talked to the manager and he told me it was my problem because I bought the car to begin with. This after I had already had a leak, had to spend a month and a half to even get a spare key, and dealt with one or two recall issues where after they fixed it, I had problems after. He and Ford, as a company, have reminded me how bad of a reputation Ford has and why I never want to deal with them again. I have no idea why I let myself get talked into buying a Ford in the first place but it was a mistake all around. I want to urge yall to never buy a Ford Fiesta or Focus at the very least and to reconsider going to Mark Martin Ford in the future for a car. I paid full asking price for this car and it has plagued me and will continue to plague met until I get rid of it.

Decent truck. Would purchase again. Newer model. The issues I have had are consistent with age and normal wear and tear. Could run a little heavier, turn a little steadier, but in its price range it is good.

This morning I get a call from my daughter to say that while taking her kids to school, she had stopped briefly to put some gas in and, while fueling the station manager and several other people rushed to her vehicle with fire extinguishers. My daughter quickly got my grandkids out and, stepped away to let the guys do their job. Once the fire was out and things cooled down a bit. it was evident that the cause was from the exhaust swelling up due to heat and pressure of a clogged catalytic converter system. Thanks, EPA IDIOTS. You nearly burned my daughter and grandkids alive due to your stupidity. Ford should recall this whole damn line of vehicles (but wont) due to costs. I would not buy a Ford nor recommend one to anyone. Automotive mechanic-20+ years.

I really like the space the Ford Rover has on the inside and how it also has a back camera so I can see where behind me and if Im going to hit something. Also my family and friends are jealous of me and my car because they love my car and want one too.

Car broke down, 4 hours later still waiting for a phone and/or tow truck. Every time you call the number for the roadside assistance, you get asked the exact same questions as if you aren’t already in the system and haven’t already called over 6 times! What kind of crap is this? In a bad neighborhood, no AC since the car is down and no one seems to know why we don’t receive calls or text messages or why we haven’t been assisted. What’s the point of calling it Roadside Assistance. You’re assisting me to stay on the side of the road??? You don’t need anymore bologna, cause Ford you’re full of it already. This has convinced us to take back the Ford and never do business with them again.

I just read the posts and what happened to my truck was exactly what I read - 2000 F150 extended Cab, excellent condition, low mileage, parked for 5 hours, then spontaneous combustion. The engine looks like it was nuked. Though I am sure the Insurance will cover it, but not nearly the value of the truck or the contents that were destroyed. Does Ford provide any compensation?

I have a 2008 Ford Crown Victoria police interceptor. Its a good car. 4.6 liter. These are really good, strong cars and do last a long time if you take care of them. I know a quite a few people who have one. But be careful if you buy one. Its the gas tank you have to watch because they put these rubber mounts on the bottom of the tank where the straps hold up the tank. Water gets trap in between the mounts and within a couple of years youre leaking gas because its all rust. A lot of people dont know this. Even the cops because theyre still driving these cars. Ford messed up on this one.

I paid $3600 for the Premium Service package that is contracted in my payments each month. I cant get that money back. Fletcher Ford in MO said that my Ford has never had my Premium service done. Ford complaint center said it has. Fletcher Ford service center said that my rotors were ground down so bad that I need new rotors. Ford Complaint center claims that they were never touched by any service according to my service records. Ford tried to say that I ride the brakes too hard and that is why they are ground down so much. I had another Ford truck that I put over 400,000 miles on and never had to change the rotors. I dont ride on my brakes. I believe that there was some dishonesty along the way.Ford has always serviced my Ford truck and they kept up the brakes. My brakes are right now 70% to the good so why would anyone grind down my rotors? The only thing I can think of, is so that I would get Ford service to replace them and thats how they make more money on your vehicle along the way. Thats what the Premium service is all about to me, is to get more money out of you along the way by doing dishonest service to your vehicle, so it seems!

2016 Ford Edge Titanium - this is my everyday commuter vehicle and I have to say that the overall driving experience, quality and features available at this price point is very disappointing. At ~ 40,000km I had the brake pads replaced and rotors machined which was surprising because I’m very easy on the brakes. At 45,000km my sunroof malfunctioned/wouldn’t close so it had to be replaced. The dealer broke my sunshade while replacing my sunroof so it had to be replaced. The icing on the cake was that the back window shattered for no reason (I literally mean no reason!) at 88,000km. I’ve owned several good/reliable Ford vehicles (08 Ford Escape Limited, 2013 Taurus SHO, and 2007 Ford F-150 FX4) and I can’t believe how much the quality has declined. This has been a very disappointing and regrettable purchase for me. There are lots of vehicles in this segment where you get more bang for your buck. Stay away from the Edge!

I bought a brand new Mustang GT in the summer of 18. I traded a pristine 14 JKU and a 2003 Corvette in on this car. 2 vehicles I loved very much. The Jeep was still like brand new with almost no miles. Anyway, I bought this Mustang and drove this thing very cautiously hoping a gentle break in would ensure long drivetrain longevity. This car has never even done a burnout. Well, the engine started making a rattling noise like a diesel Around 500 miles. The interior had a random rattle and the transmission would often grind going in to 3rd and 4th as well as being resistant to pull out of 3rd gear. This car zat for a total of 32 days in the few months I owned it. Ford put a new short block in it at 2,000. Basically the car was no longer brand new as the front end was completely disassembled. I asked Ford for an msrp swap and they said no. I asked them to reimburse me the amount of monthly payments in proportion to how long the car zat and they said no because they dont have confidence Ill stay with the brand. I traded 2 fantastic vehicles for this pile of garbage and Ford had no interest in satisfying their customer. I buy a new car every few years and had Ford treated me well they would have had another guaranteed sale from me as I bought my wife a new car in Dec 19. We were going to buy an Explorer. Unfortunately Ill NEVER buy another Ford and I urge you to research the engine/ transmission failures in basically every Ford model in production. Im making it a life mission to share my experience with the general public in hopes that I can prevent them from having the same horrific experience I did. Have a nice day.

My experience overall was alright. My original salesperson was promoted and I didnt have a very good connection with my salesperson and a mistake was made with my loan documents. I decided to purchase a vehicle that I had been leasing. I liked that the Ford Fiesta was small and had good gas mileage. I also like the color and the size of the trunk. I wish it had a backup camera and some of the other features on the newer vehicles. I also miss the new car smell.

Id purchased a slightly used ford fusion but upon the garages inspection they hadnt bolted the calipers in place so it was being fixed. I had a loan of Taurus I was hit head on by a jeep grand Cherokee and it ran over the driver’s side of car, spun me around, tore their own tire completely off wires wheel and all but didnt even crack the windshield or dent the hood. There were tire tracks directly in from of my line of vision. Im glad the airbag blocked the view of underside of it. I did shortly after purchase an expedition smaller vehicles Im nervous in but do believe if Id had a different manufacturer the outcome would have been significantly worse.

Ford Motor Company ignored and did not respond to our complaint about serious defect in the cruise control! We have a 2021 Ford Transit 3500 with only 2,200 miles. While cruise was set at 70 mph driving on I-5 in Late October it slowed automatically to about 40 MPH while in right lane as we were approaching a traffic slow down in both lanes. We moved into the left passing lane at about 35 MPH at that time and traffic was starting to slow down when suddenly and surprisingly the Adaptive Cruise Control accelerated violently towards a vehicle in the left lane which was stopping quickly directly in front of us. It was like we were going into warp drive on Star Trek Enterprise with another truck almost stopped right before us! It happened so fast that it seemed hitting the brakes did not slow us down or cancel the cruise control. We had a horrible collision with the truck in front of us at maybe going about 45 to 50MPH causing deployment of the front airbags.It has been so very disappointing that Ford Motor Company did not respond to my appeal on 10/29/2021 to answer our concern when I communicated with the online representative on the Ford Website. The associate I communicated with would not answer my questions or address the issue so I asked for her to forward this concern to her supervisor or manager, which she agreed to. I also called the general Manager at Damerow Ford in Beaverton Oregon and explained the situation. I had ordered the truck through them from the factory. The result was also zero help and guidance also.My auto insurance carrier did not want to address this issue saying that since the personal injury was minor it did not merit them getting involved investigating the possible defect in Fords product. We sustained back and neck injury and are still experiencing pain from the wreck 2 months ago. Also the truck is at a dealer now awaiting repairs and rebuilding. I would like to recommend that to save lives, injury and damage to property that Adaptive cruise control from Ford Motor Company be used with extreme caution until the manufacturer stops ignoring this concern and does their job to protect their customer.

I love Ford vehicles. My first was an Explorer which I had for about 4-5 years but when both my dogs passed away, I needed to move on to help me forget but I sold it on my own and got a pretty penny for it. This was a rare occasion because I like to hold on to my vehicles. So I took the check I received for it and started my search for my next Ford. And of course there are the naysayers who will tell you that Ford stands for found on road dead But not in my case. My next Ford was in 1996, the last year they made the Bronco. I bought it in Nov of 1995 and I drove it for 20 years with regular upkeep but not one problem along the way. One month short of 20 years it got tired and had to go to Bronco heaven. I had more people asking me if I would consider selling it because I take care of my cars and even after 20 years, there was not a speck of rust on it. I was stopped at a light one day and the guy behind me got out of his car and came to my window just to tell me what a nice truck it was. Since then, I have been driving a non Ford car that I had in storage and I hate it. You cant see over other cars and trucks when you are stuck in traffic. But, never fear, the word is out that Ford will be bringing the Bronco back in 2018 and I will be the first in line. I just wish they would bring the little side windows back. They were awesome too.

My complaint is with Ford Motor Company. My vehicle was covered under the power train warranty and I noticed sluggish shifting and jarring in low gears. Because it was within 60k miles, I took it to their service center. They said they created ROI but couldnt do anything until a service light came on. It felt unsafe to drive but I did continue driving, the service light came on when it downshifted too far and red lined. I took video and picture of this within the vehicle, but the light shut off before I could get back to them. They claimed they couldnt recover the code, but they did have my picture proving light had been on. They also drove vehicle and confirmed the mechanical issue I experienced. This is all documented, but both the dealership and Ford is unwilling to service vehicle to satisfaction and now vehicle falls outside warranty mileage. I have all invoice documentation and pictures proving this, and Ford also said they cant fix vehicles without service light. This all took place over the course of 6 weeks or so, not years or even months. They are avoiding their warranty obligation.Shortly after, the service light came on and Ford confirmed what I already new, Transmission issues. Even though I reported the issue within warranty with ROI invoice created, Ford refuses to pay full cost of repair because light didnt stay on until just outside of warranty miles. This is definitely deceptive and probably illegal to not cover the repair, which is why Ford is offering to cover less than half. However, I would never recommend purchasing from Ford again as they dont back their warranties. Its unfortunate as Ive been a Ford owner of new vehicles for years, but I cant recommend anymore. Quality control and lack of Warranty consistency has hurt this once great American Brand.

Backing out the driveway, I heard a loud snapping sound. I read about these problems before, so I pulled the car into the shop to have a look. I was thinking the spring never punctured the tire so I cut 2 inches off the coil to save the tire, and now upon further inspection, the other three springs have fractures in them so a replacement of all 4 struts and springs is a must now.

I have two recalls on my 2013 Fusion. I asked the dealership and customer service if I would be provided a loaner car if the repair took more than four hours. I was told that Ford does not provide loaners for either recall. This is totally unacceptable. Ford has sold me a defective vehicle and now to add insult to injury, they are telling me it is my responsibility to provide transportation for myself due to this defective vehicle. I am paying a car note to drive a vehicle, now I will either have to pay for a rental or inconvenience someone else and pay them for their gas. How does Ford think I should be responsible for additional costs because they sold me a defective product? I have informed the dealership and customer service that I will never purchase another Ford product because of this.

February 5, 2014, I was sent to Ford in Olive Branch Mississippi to check out the 2014 Ford Fiesta. I was on the road the next day (the car was delivered from about 40 miles away in TN). Sunday on March 2nd I was pulling into the driveway and the engine malfunctioned and vibrated continually until the engine was shut off. I cranked it up and it was fine afterwards - I assumed it was a simple computer issue. March 4, 2014 - MY BIRTHDAY. I pick my daughter up from school and break down at a four way stop on the way home. ENGINE MALFUNCTION. Shut off engine immediately. Major vibration! Roadside assistance was attentive, but couldnt get to me until 6pm. By this time Ford could not tell me if I was able to get a rental car or anything until my car made it to the shop. All I wanted was an answer and a plan on getting my daughter to school the next day. I get a rental the next day, but not until about 10:30am and this is after calling all morning and being avoided. I was called to pick up my vehicle on Thursday afternoon and told that a code was ran showing problem with the throttle and the problem was WEATHER INDUCED. They reset the computer and gave me the car back. I knew this would be an issue.An hour after driving the car, it malfunctioned again, and once again would not accelerate or move more than a few inches. I was picked up and given a rental. I was not contacted throughout the weekend. I called Monday morning with no answer so I decided to go get some things out of my car. They told me they were just about to call me to let me know my car was ready and that they had replaced the entire throttle body. I was not happy about keeping a brand new car that already had a serious problem, but needed to catch up on all the errands. Today - Tuesday, March 11 I find myself BROKE DOWN AGAIN. I now have no rental, no car, and a booked vacation in 3 days. Happy spring break to me. I will never purchase a Ford again. Not to mention the miles put onto my car from the shop driving it as well as the gas that was not replaced.

There are at least two Ford Freestyle owners here in the small town of Boone, NC who spent over $1,200 at the local Ford Dealership to fix leaks that come in over the driver, passenger and in the back. These leaks also get into the computer system causing all the lights to come on, accelerating problems, as well as the whole car shutting down. Once, it shut down on the interstate! This is very scary, especially with 3 small children whose safety is being compromised. Contacting Ford has gotten us nowhere. With $1,200 down the drain, and the Freestyle has the same problems, I will stick to buying Hondas in the future.

I love my 2017 F350 Super Duty Platinum diesel dually. But there’s a minor flaw in the design of the side view mirrors on current Ford Super Duty trucks. The upper back half of the mirrors are available with a painted or chrome cap & the chrome option is the problem. The cap wraps around the inside upper edge of the mirror casing & the chrome acts like a mirror which reflects anything from whatever angle it’s set at. In my case, the driver’s side chrome cap reflects the white & yellow stripes from the center of the road. The passenger side reflects anything off to the right side of the road like construction barrels, signage on fences, light poles, etc.. These reflections are a distraction to the driver. When these items or paint lines flash in my peripheral vision, they can be a distraction. Or when I take a quick look in my side mirrors to check traffic around me, the flash reflections of other objects off the chrome caps makes it difficult to concentrate on the actual traffic I’m trying to quickly assess. Ford should paint the inside edge of the chrome caps with a flat black paint. I did this with my 2017 F350 Platinum dually & it solved the problem. Now the only movement I see is in the actual mirror itself. I painted only the inside edge of the chrome cap, which is not even noticeable to anyone looking at the truck from outside.This would be a very simple fix for Ford to do with the chrome mirror caps.

I have a 2008 Ford Edge and have encountered the recording heating core failure problem. Ford has dealt with this issue with many customers but refuses to conduct a recall due to COST. I tried taking it for repair to Levittown Ford and Hempstead Ford with no luck. Shameful to not back their products.

In 2016, we purchased a Ford Focus (with the dreaded automatic dual clutch) with ~35,000 miles. We paid extra for a 100,000 mile extended warranty. Within the first few months of owning it, it started shuddering. We took it in and they suggested we use an aftermarket air filter (green filter). We did so, and the shuddering was reduced.Five years later, the car has 67,000 miles on it and it started shifting pretty hard and the shuddering was more pronounced. We took it in and I told them I suspected the TCM was bad (which was still under warranty). They told me I was wrong and it was the clutch (which of course, isnt under warranty). I said that didnt sound right because the clutch was rated for 100,000 miles... So either the TCM was bad, the TCM caused the transmission to shift improperly, which caused the clutch to wear out prematurely, or it was a defective clutch.We went back and forth and they ENSURED me that it was the clutch. $1,600 and a new clutch later, they call me back and tell me Actually, I guess it IS the TCM. When I asked about a refund for the clutch, they told me to pound sand. The car has now been in the shop waiting on a warranty repair for the TCM for over four months. We call weekly for an update and there is still no expected completion date. They said it could be as long as a year. We just want to get it repaired and sell the piece of crap so we dont ever have to deal with this headache again.

Id give zero stars if that was possible. Back story: never owned US made car. Drove just about every brand of Japanese car out there since 83, with no major complaints. I decided perhaps it was time to give a US company a try and my research suggested Ford the best of them. I got a new Explorer. Explorer seemed like a solid vehicle until at 20k miles it started to suffer some mysterious electrical problem, the worst of which manifests itself by hitting the gas pedal and nothing happens. The revs are there, its just nada between transmission and the engine. It can last a few seconds to a few minutes and when it does finally engage, the car leaps forward similar to what happens when you drop the clutch hard on a manual car.Other things are rear view cam coming on when going forward, cruise control shutting off for no reason etc. Worst, and potentially dangerous is the dead motor thing. Left me dead in the water in an intersection the other day. Brought it to Ford service three times now. First two times, being (apparently) an electrical issue, and an intermittent one at that, of course they couldnt reproduce the problem or fix it. Third time was the charm as I walked the tech out and it did it for him in person, so he confirmed it and said he thought it was electrical vs. a transmission issue. Once they got it in the shop, you guessed it, they could not reproduce it, and no fix.Now Im getting pissed. Many phone calls, etc. later to Ford corporate, them generally doing jack** to help me, etc., they then ask me to bring it in for a 4th time! I said I would, if they would at least tell me what they would happen after #4 visit and no fix: replace the car, let me out of the lease, etc. if after #4 if was not fixed. Their response was we will evaluate that afterward in a good faith review I responded, So if after #4 and nothing is fixed, we go onto #5? They ignored the Q. Seemed pretty reasonable request to me...Hence a total non answer and yet, I should bring it in for #4 with zero commitment from them, so at that point I declined knowing it was a waste of time and all they are doing is trying to wear me down and give up. I have 7 months left on the lease. So, it appears Im stuck with Ford until the lease run out (which is me paying for a defective car), pay the lease off and walk, which is me throwing $ in the toilet on a defective car. And Ford was supposed to be the most reliable of US brands. No wonder we continue to lose market share to the Japanese, etc.

Recently the company I work for decided to go with the Ford F-550 for all of our tanker trucks. WORST decision they ever made! We have Ram 5500s that have had NO problems with the weight they carry. They weigh in at 17,000 empty and 22,000 full. The F-550s we have are overloaded right out of the box... sitting on the overload springs completely empty! They go through brakes every 15-20k miles as opposed to the RAMs every 50-60k. The Ford rides like a log wagon and sways like you wouldnt believe. Also, if you are looking for a more user friendly interior then the RAM is the way to go. The Ford will also make you want to find the designer and tie him to an ant hill the first time you go to do maintenance on this nightmare of a design! Both trucks costing about the same... go with the RAM. If you choose the Ford... Good luck!

We bought a 2011 F150 brand new. We like the truck except for the shake we have in it. Every time we use it now, it shakes & we are scared that something will happen to it after the warranty is up. The first time we towed our 5th wheel travel trailer with it, it shook. When we got back home, we went to our dealership & they were more than willing to try to help us. They got in contact with Ford Motor Company & did everything that they were told to do. WE are more than happy with our dealership but we are totally disappointed in Ford Motor Company, as they will not do anything else to fix the problem. We have been calling them for 28 months now & all they have offered us was $1,000.00 towards another new truck. We have spent more than that just traveling back & forth to the dealership trying to get help from them.We have had 23 Ford automobiles in the last 40 years. We have been loyal to the Ford company all of these years but I guess our Loyalty doesnt mean much to Ford Motors. Three of our trucks was well over 65,000.00. I guess this goes to show it doesnt matter how much money you give them, you are not worth the effort to help us or gives a real good deal on another truck. Oh well, maybe some other company will be better to us, as we will not be buying a new FORD TRUCK in the near future.

Ford Flex SE 4dr Crossover 2013 car and I am experiencing for the 2nd time a door ajar issue. I fixed one door already and now a 2nd door is having the issue. Not a big problem but it triggers the alarm to go off randomly. And of course it goes off in the middle of the night 2 am, 5 am, its 3 nights in a row!!! I chatted with Ford and they took my feedback and ignored my issue. Online there are tons people experiencing this issue and Ford does not care or do a recall or fix it!!! WOW. Such terrible service. I have been a Ford driver for 30 years but this will be my last Ford!!!

I own a Transit full-size van T350 built 5/2015 used for business. After 38000 miles the left rear axle seal failed and was replaced 11/30/16. One day later the hole axle seized after just 50 miles. After the warranty repair. It took to January 10/2017 to rebuild the rear axle (no parts available!!!) and to get the van back from the Dealer (Ford of Clermont, FL). Since then the van is creating a loud howling noise between 50 and 60 mph and a loud deep vibration noise over 70 mph. Four more attempts to repair/adjust. Did not fix the issue. Since 12/1/2016 the van spent over 100 days in the workshop trying to fix the rear axle under warranty without success. Since 4 weeks my dealer tries to get in touch with a Ford engineer to assess the issue. Without success. In the meantime the right axle seal failed and spilled all the oil on the road. In addition to the incompetence of the dealership Ford Customer Service is at no service for a customer who has a more complex issue than an oil change. I called Ford customer service several times but all they do is to get you in touch with the dealers management. Ford Customer Service is only set up to make you feel good and to mediate between dealer and customer. I feel that my only option now is to sue the dealer and Ford to get this faulty rear axle replaced.

I bought my 2014 Ford Fiesta Sedan (manual) in late 2013/early 2014 from Sun State Ford in Orlando FL. The car was BRAND NEW. Literally, I drove it off the lot with 7 miles on it. Fast forward to August 2016 and my transmission no longer goes into 3rd gear. I call Sun State Ford and leave a message, wait 2 days... no call back, I call again, no call back, call again next week, no call back. This process continues on for another 2-3 weeks until I finally got back from my travels abroad and decide to call them and act like a new customer. This time I do get a call back and they are more than happy to sell me a new car with their wonderful 15 year 150k mile warranty. After I get all the info I need and confirmation that drivetrain will be covered for 15 years and 150k miles, I change up the story and tell them about the car I bought and how the Finance Manager thats in charge of warranty claims like mine will not speak to me or return my calls.Fast forward 10 minutes of back and fort Q&A from Sun State Ford customer service rep and she tells me Im going to walk to the other side of our campus and have the manager call you directly, please allow me no more than 5 minutes. I oblige and thank her for her wonderful customer service and help, considering shes been the only one to ease my headache of 3 weeks now, almost a month. 5 minutes go by, 10 minutes go by, 15 mins go by, 30 mins go by. I call back, no answer. I call the customer service department... NO ANSWER! Are you ** kidding me???Now, I will be driving 1000 miles in my ** Sun State Ford in Orlando, FL from Baltimore, MD just to raise hell. At the same time I have paid my lawyer $400 to start working on my case. Good luck Ford and Sun State Ford in Orlando FL. Have fun fixing my car and paying me for it. 1/10 Service. NEVER EVER buying a car from Ford again. Also, my lawyer is set to start a class action lawsuit because apparently there are 100-400 similar issues to mine all over the US.

I was about to pull out of the Sheetz parking lot when the wheels suddenly fell off of my big old rusted pickup truck. It was 1979 brand Ford truck. I was really mad. So I packed a lip and walked home. Ill put a picture of how my truck looked before the incident.

My 2003 Ford F150 burst into flames this morning around 1:30AM. It had been parked since 5:30 the night before. I cant believe it. The truck is gone. It also scorched the car next to it.

I bought a Ford Escape 2015 brand new car. During the warranty, DVD player, Bluetooth stop working so they have upgraded software. During warranty, wheel nuts was damage in a year, but they said its not covered so end up paying $200 or so. Steering coating started peeling out but again it was under warranty so was covered. Now after 3 years, DVD player and Bluetooth stop working again. Dear says its not under warranty even though I explained them that issue was incurred within 2 years. Called Ford customer service head office but found they are useless. I strongly feel that their vehicle and customer services both are sucks.

2013 Ford Flex SEL AWD bought certified used March 2015. Great car up until 70,000 problem after problem. On our 3rd ptu, amongst numerous repairs including but not limited to rack and pinion, control arms, carrier bearing, whole engine seal. This car has been nothing but a headache going back and forth to dealership. Half the time for warranty work (CPO Ford warranty) and the other half for problems arising from dealership lack of quality workmanship. I am currently going back because they fixed my blower motor but now steering wheel sits crooked. Car was not brought in like that. I am glad I purchased warranty but quality workmanship and parts would not require this much maintenance in opinion.

The 1998 Mercury Mountaineer is a durable reliable car and I was able to get a good deal. It was only $2000 and has over 150,000 miles on it. The color is dark green and I like how it has a sun roof and that it has all-wheel drive. We have owned this car for about two years and hasnt been expensive to keep up with maintenance. The car only gets about 12 miles to the gallon so I wish that the gas mileage could be improved and be like that of the Honda I used to own.

Purchased a Ford Transit 2020 from this place. I submitted my review for Ford.com but they did not publish it because it was a one star. Two main reasons for one star: They sold me a car without passenger seat. I thought I can install a seat. When I went to pick up the car, they told me it doesn’t have any passenger airbags. Factory removed them! If they have told me I would never buy this car. It is not safe to operate. It took them one 8 days to finish the paper work for my car, and they only did it because I keep following up with them.I purchase that car remotely, by phone. We agreed on a price that was 300$ less than MSRP. They called me after a while saying that somebody else is willing to buy the car for the whole MSRP price and I need to pay the full price if I want it. Who changes his word for 300$, one a 50+K$ car? They removed a 1$ Funnel in the car to fill it from a canister. In my way home, I ran out of gas. I went to a gas station and filled a canister and came back then I couldn’t find the funnel to fill the tank and had to wait a long time for road side assistant. The passenger door on my brand new 2020 car rattled sometime and you have to open and close it several times to fix this. Need to the new car to the dealership. The MPG is way lower than what advertised.

I had to replace all four struts and springs on our 2002 Ford Taurus; all four spring had broken. The right front spring broke and punctured the tire. Miles on it are 138,839 and I understand that struts need to be replaced but there is a big problem with the spring issue. It could have caused an accident and the approximate cost of four struts labor and tires is $1000.00.

Ford’s customer relations call center is not worth the time or effort. We have two Ford Escapes in our family and I drive a Ford Escape as my company car. My company vehicle is still under factory warranty. I had a concern with my company vehicle so I called the customer care phone number, a case number was assigned and I was given a contact number with an extension. When I call the number, I received a recorded message to leave my case number along with a contact phone number and my call would be returned in the next 24 hours. Over the past few weeks I have called this number and left several messages, never received a call back. Calling the Ford Customer Care Center has only added more frustration to an already difficult situation. As it stands right now, I have no intention of ever purchasing another Ford vehicle and am planning on sharing my experience with our company’s fleet manager.

My F150 has 62000 miles. My service light came on and said transmission malfunction. Took to dealer very same day. After almost a month to repair because Ford dealer/Ford regional manager could not find the parts to repair the transmission, could not find the parts in the Ford system throughout the US. Picked up truck on a Saturday at a cost of $1200 and returned on Sunday. The transmission kept shifting between gears and when I stopped at a traffic light and then accelerated, it would race and then engage with a jolt. It has so far been TWO months and I still do not have my truck. I will never buy another truck from Ford again. All they have done is run you around in circles until you get exhausted and quit. The only good thing is they gave me a loaner two weeks after they took my truck so I dont have to rent a car anymore.

My car is currently disabled from driving due to a severe transmission clutch shudder. I have been told many different things in regards to my vehicle by your customer service team. I also found that they had very limited empathy to the fact that my car was so significantly impacted by a clear manufactory issue that I almost got into a significant accident and was fearful for my life while driving it recently.My car first experienced the shudder after a year of driving it. It was attempted to be fixed in February 2017 for the exact issue. The problem subsided for awhile, and then gradually came back. The first dealership that tried to fix the issue was All American Ford in Old Bridge, NJ. The people here were competent and were helpful, because they were reimbursed by Ford for their service.The shudder returned of course. I went to a Ford dealership in Lakewood, NJ. Called Larsen Ford to see if they could look at the continuing issue. The service advisor Dave ** who I met with didn’t greet me. Another employee said hello and acknowledged me. Told me to sit in front of Dave. I sat in front of Dave, who didn’t even look at me while he was on his computer. After, I guess looking into my VIN number finally addressed I was sitting there in front of him. Discussed with me that I had no available warranty on my car in regards to the transmission clutch shudder issue, and then stated that it might not be transmission clutch shudder issue without even looking at my car. I felt he didn’t even discuss or look at my car because he knew it wasn’t going to be reimbursed by Ford. He also made me feel like I lacked intelligence, probably because I am a woman and acted like I knew nothing in regards to the car’s issue when in fact it’s hard not to know since Ford is currently being sued for the issue. I quickly left there.In between finding another dealership to help fix the problem, my car was completely affected by the transmission clutch shudder issue. It was terrifying driving it while this Accord, and a giant truck almost plowed into me, because the car jerked forward and back with acceleration and also when braking. It was brought to All American Ford in Point Pleasant, NJ where it is currently sitting because Ford does not want to take responsibility for their poor design manufacturing issue by placing a clutch system that burns off. My car is not currently being worked on, because Ford states that only certain cars can receive the extended warranty under the Customer Satisfaction Program 14M01 - Supplement #6.The customer “satisfaction” program has not satisfied this customer. In trying to reach out to your customer care representatives was even worse than dealing with the dealerships. I spoke to multiple representatives who had a difficult time understanding my English pronunciation and each told me different things: 3/15/19 - Jane told me that when requesting to speak with a supervisor it was pointless, because they will tell me the same thing. She was also unable to tell me exactly why my car was not covered under the warranty hence why I wanted to speak to a supervisor. She did note to request a supervisor to contact me in a business day.3/18/19 - I did not receive a phone call from a supervisor, so I called back again. I spoke with a John who told me that a supervisor placed a call however he couldn’t tell me when or what number so that I could make sure to answer. No supervisor of course was available. I asked to make a FM360 claim, he said only a supervisor could do that. Requested a supervisor to call me back. In addition, told me that dealerships can talk to Ford corporation in regards to reimbursement of warranty funds. 3/19/19 - A supervisor called me at 7:00 pm, however I was eating dinner with family after a long day at work.3/20/19 - Spoke to Gail a supervisor who informed me that the warranty is not covered for me because my car was made in October 2013 not in June 2013 (only a couple months later). I expressed my concerns since its the same exact transmission clutch shudder issue attempted to be fixed the first time, and why are only certain lucky Ford owners experiencing the same issue the only ones privileged to be reimbursed. In addition, she informed me that previous representatives could have filed a FM360 claim even though they told me a supervisor could. I also asked why the TMZ module is covered, however the clutches aren’t. She could not answer that question. She kept on repeating herself, talking over me in a scripted manner, and did not address my specific questions. I requested to speak to another supervisor other than Gail, and she denied my request. I kept on clarifying her statements and requesting for her to note to speak to another supervisor in case they had other information. In short, she denied my request and hung up on me.Ford has not rectified their design manufacturing mistake and would like to make their customers pay out of pocket for their error. I have a car that is not even 5 years old in which I have to pay $2000 for. I have paid for new tires, oil changes, and checks. I have made sure my car is updated on my end. My car is not driveable and I have to spend every day speaking to your employees who don’t want to help. In addition, due to research and speaking with Ford dealerships the problem will still continue even if the clutches are replaced.Ford has a responsibility to their customers and to keep them safe. They have designed and made unsafe vehicles and are unwilling to help out ALL of their customers. I hoping that someone will be in contact with me in regards to my issue. I am requesting that my current Ford dealership be reimbursed for the clutches. I am told that even if they replace the TMZ module, the car will not drive without the clutches being replaced. Someone needs to rectify the issue.

I am in South Africa and bought 2016/2017 Ford Everest Limited and have had endless issues with it. The latest is the sensor on the steering rack failure which Ford now has to replace the whole steering rack for the second time. Once the sensor fails it disables all the driver assist features. I am concerned for my safety and do not know what the future will be with this car. I have done some research and have seen that Ford in the past had similar problems with steering rack failures. Can you help in any way please?

This car gets us 40-41 miles a gallon every trip we take. It has plenty of get up and go. We have only spent $125 on repairs. The repair was for a battery. We have owned this car for over 3.5 years and commend Ford for this fine car. It has a great ride, a good sound system, and it is a pleasure to drive.

Due to past help with constructing the PeaceNet a small International Network; that ultimately turned into the Internet, I can do things most people cannot. The e-mail explains the problems I am having with a Ford Escape. It is a new car with less than a thousand miles on it that is viewed as a deathtrap. Even more problems have come up by research that make the situation even worse. Every time the word Ford comes down the Internet, I am sent the e-mail address. Other words in the e-mail such as purchase can be used to define the list. I have amassed the e-mails of thousands of people that are considering purchasing something from Ford. The Ford resolution department has tried to solve the problem by giving me the X-Plan pricing. The problem is that I would purchase a Ford Edge which is a much safer car and I can get my wife and family to ride in. I have not been able to make a deal on an Edge even though I have the reduced pricing on the Edge because I cannot get the zero percent 72 month financing like I have on the Escape. I am 75 years old, my wife and I live on Social Security and have a house that has expenses plus living expenses that happen even though the house is paid for. I have a credit rating of 815. I live as economically as possible; no extra anything and never go to restaurants or any kind of entertainment. However, a large car payment does not fit into the budget. 72 month or 84 month would be ideal. I have had the Escape repaired at the finest body shop around and carries a lifetime guarantee on the work. Everybody at Ford Resolution is telling me I have to go to Ford Finance for the longer terms. I am going to lose money on the trade in even though it has only three digit miles on it. I have tried to get Ford to take the car back and they will not. Their resolution is that they give me a low price on the purchase, but the dealers will not give me the same finance arrangement. So I am appealing to Ford Finance. There are dealers in the far North area of Chicago that have longer Zero percent financing. I dont know if they use Ford Financing or not. Purchasing a car at a dealer 80 miles away makes no sense. If I cannot make a deal at a price and financing, then I must do my e-mail campaign. I am ready to send thousands of e-mails everyday to people around the world telling them the five points that I have found, as an Engineer by trade, that makes this car dangerous and risky to drive. I go into great detail about this. I have nine grandchildren and one great granddaughter. I would not let one of them ride in the rear area of this Ford Escape. The way that glass rear window just exploded after the accident is real scary. Glass came up into the front area like it was a bullet. It is my duty as a responsible citizen to do this.

Ford Fiesta 2013 - DO NOT BUY!!! Im stuck now after going to the shop 5-7 times for the clutch and shuddering... Finally told, sorry, nothing to do. I bought this car in good faith and they SUCK!!! Same problems everyone else is talking about. I only have 3,100 miles on my car. This should not be happening!! I got the lemon and they will not do anything to fix it or make me whole! So disappointed.

Bad design putting the water pump inside the block of the motor. When the water pump breaks it takes the grease out of the bearings leaving the motor useless. Instead of $300 to replace water pump now I have to pay 7600 for a new motor. It makes no sense.

Dealership at Arrow Ford places too much emphasis on maximizing their profit for maintenance services & replacement parts! During the purchasing phase this dealership will seek to recoup any prior sales incentives by increasing the prices on credit ratings offered. If you purchase outside Ford credit then you lose your sales buying incentives!

I purchased a Ford Focus about a year ago. I have been to the shop 5 times now because of the clutch shudder on the transmission. It still is not fixed. I called customer service at Ford and am still waiting for a callback. If you cant fix a problem on your car why are you still selling it? My next step is to contact an attorney. I will never buy a Ford again.

As my Ford lease was coming to a close, I went in to visit Sales Rep Stephen **. I expressed my needs, concerns and what I was looking for in my new Ford vehicle. I also stated the price range. Mr. ** listened to my needs! He presented me with a vehicle that not only met my needs and concerns but exceeded my expectations!!! Most Importantly, he helped me Stay Within My Budget!!! I am So Very Grateful!!! If you need a reliable, dependable car and need to stay within a budget I Recommend that you visit the Maplecrest Ford Lincoln Dealer of Union. Ask for Mr. Stephen **!!!

61000 Miles Transmission went out and of course is out of warranty. Never again will Buy a Ford Vehicle. Also too many recalls. A/C Problems had to change a/c compressor at 45000 Miles. Door Locks Problem.

Paint is bubbling along edge of hood on passenger side. I understand, from other stories on Internet, prior TSBs and lawsuits, that this is due to contamination during painting (the hood is aluminum so would not rust). Ford and Ford dealer have no apparent interest in making this right.

My 1995 Ford F-150 was at work and had been sitting for 3 hours and self ignited and burned to the ground. The fire inspector said it was the speed control switch. I dont Ford will do anything about it, but they knew about this problem. I am reading online that many of these trucks self ignite and burn. Thats the last Ford I will own!!

I love that for a small hatchback it sits higher and has more headroom than all its peers. It has excellent acceleration as well as a very responsive ABS braking system, compared to its competitors in this class. The Ford Sync system and USB plug-ins were state-of-the-art when I bought it in 2013, and still work great. It has good shocks and very comfortable seats with lumbar support. The split, lay-flat rear seat gives a huge cargo space for a small car. Of all the hybrids in this class, this one sounded like the best on paper and turned out to meet or exceed my expectations...and still gets nearly 40 mpg on the highway. The one thing that wasnt well made was the handle release for lowering the rear seats. One side broke away from the cables under the seat so it doesnt work to lower the seat and is very expensive to fix- requires a total seat replacement, over $1000. So not worth it to me now.

Purchased my car in June 2019 and with that purchased came reward points equaling the amount of $220. Well after talking with FordPass once a week basically if not every other day I still havent received my points. They say the turn around time is I believe a month but we are going on 4 months. They say the file has been expedited the last four times. And with Ford being a big company they just dont care. Im just one person. Buyers beware of promises.

I bought a 2014 F150. I only have 35000 miles on it. Started rusting in the cab corners before warranty went out but they wouldnt cover it because it wasnt perforated. They assured me that once it perforates it would be covered because I was still way under the mileage and that the time didnt matter. Well, one month after the time portion of the warranty went out, it perforated. I took it to both dealers I had been dealing with and they wouldnt give me the time of day. Just said, Your warranty is out, we dont want to touch it. Now I cant even get my truck fixed. Only one shop in my area will even touch rust work, but he wants close to $3500 to fix it and he has terrible reviews for quality work. Spoke to customer care and they said to just hope Ford releases some kind of reimbursement or extended warranty in the future. Are you kidding me?The problem was clearly noted before the warranty expired. I could have easily poked a hole through the bubbles to make it perforated, but that would not be honest. I wasnt even looking for Ford to cover the entire thing, maybe just approval for the dealer to actually do the work and maybe a discounted rate. I was considering upgrading some trucks in my fleet to new super dutys as Ive always had Ford, but given the way I have been treated the last few years by Ford, I dont believe I can bring myself to do so anymore. Whatever has happened to this company in the last 5-8 years, I am very disappointed.

I purchased a 2015 Ford F-150 Truck this year which the airbag light appeared on the driver’s side of the vehicle. So I took the truck in to Bell Ford for warranty work on September 1, 2015 to fix this problem. The service department determined that they needed to replace the wiring harness inside the truck which involved stripping the entire interior of the vehicle. This meant everything had to come out down to the metal inside dash, seats, console, headliner, carpet, door panels; everything was torn out of my $63,000.00 brand new Ford F150 Platinum Truck!During this process I made calls to the assistant service manager, Mike **, to check on the progress and also to voice my concerns regarding the extent of this repair to my new truck. I was worried about the reassembly because of the drastic solution to this problem. I wanted to ensure that the service techs would efficiently put my truck back together so there were no rattles or other problems created because of this extensive repair. I related to Mike ** that my main concerns were that after the warranty was up that it might have some issues with rattles or malfunctions on anything in the future. Mike ** said if he owned this truck he would be concerned too however he assured me that he had his lead tech working on my truck. Also he stated that his guy was the only one working on my truck because only one guy should tear it apart and put it back together for continuity.On September 17, 2015, I stopped by in person to check on the progress of this repair and discovered that the lead tech was not the one doing the repair it was a young lady that was inside my truck reinstalling all of the parts that were scattered around my truck. I asked Mike ** if this young lady was his lead tech and he replied no however his lead tech was overseeing her work which to me is not what I had originally been told. There was no lead tech or any other tech involved at this time and the young lady inside whose name is Whitney verified that she is the only one that had been working on my truck.I received a call on September 18, 2015 informing me that the truck was ready to be picked up. I discovered after inspecting what I could see that there were many problems with the truck. There were visibly cracked and broken parts reinstalled instead of replaced. I ended up with a punch list of 13 items that were evident to the naked eye therefore who knows what is wrong with what cannot be seen. I took the truck back to the service department that day however they told me to keep it until they received the new parts they had to order that had been ruined during the reassembly process.I delivered the truck back to Bell Ford on September 30, 2015 and during the time between the 18th and the 30th of September I had more issues that surfaced in the dash area that could not have been originally detected until driving the truck for a while. Therefore I determined that this was going to be an ongoing problem and that I was not going to keep this vehicle. So I traded it in because of the distrust and the lying and would never feel confident with this truck in the future.I had a meeting with Lee **, General Manager, and Mike **, Service Manager on October 9, 2015 in which I requested reimbursement for the amount of money I was out for the accessories for the new truck which were items that I had purchased for the F150 truck originally. I gave Lee an itemized list which amounted to $2,063.86. Lee explained that he was leaving for Hawaii the next day (October 10, 2015) and could I give him a couple of weeks to work on a resolution. Lee and Mike apologized for their assistant service manager, Mike ** lying to me about the service repair and that they did not do right by me and were sorry for everything.After Lees return from Hawaii I met with Lee and Mike ** on October 22, 2015 where Lee apologized again profusely for the mistakes and lying regarding this repair. There was some discussion again about the issues and Lee said he was not going to give me $2,063.86 to go away. I got up to leave and said, Okay then I am done and then Lee said, Arent you going to negotiate? And I said, Okay I want $1,999.99, and Lee replied, I will give you $1,000. I said, No I am done and left. In summary Bell Ford admitted to bad service and their employee lying however they are not willing to make it right to my satisfaction. If all the repairs would have been done correctly I would have kept the truck and not been out any money.

I am the owner of a 2012 Ford Focus which is known to have a bad clutch and transmission. While I was under warranty, I had two clutches replaced and multiple software flashes to try and fix the issue. I have only had my new clutch for about 19,000 miles but because I am now out of warranty, they are making me pay for a new one. The first service representative at Miller Ford advised that we have the old clutch and right after they put that into my vehicle, they came out with a new clutch that fixed the issues the old one is having. He explained that due to this, the new one should be covered. After they diagnosed my vehicle, they are now stating that since my vehicle has over 100,000 miles, I would have to pay for the new clutch, even though they know they put a clutch in my car with KNOWN ISSUES. My husband was active duty military and when the military tells you to move, they dont pay to transport your car so we were forced to drive across the country with our vehicle. Military families will ALWAYS have more miles on a vehicle than a family that doesnt have to move all over the country. I find Fords actions reprehensible since they know the clutch that is in my car is BAD and they JUST REPLACED it. They also advised me that when a clutch is replaced under warranty, the warranty on the part is a lot shorter than if I had paid for it. Ford knows that they came out with a clutch to fix the problems that the one that is in my car is having, but yet they are STILL MAKING ME PAY FOR IT. DO NOT BUY A FORD, THEY ARE THIEVES AND AN UNETHICAL COMPANY.

I bought the car with 2,000 miles and they said is considered as new. I had the same problem as everyone here. During the past four years, I have taken it to the dealer 4 times for the transmission clutch. The last time they said there was another piece that needed to be replaced, so the transmission does not fail anymore but that piece was not cover by the warranty. I paid about $300. Looks like the warranty will be covered by piece. I dont understand. Right now is the fifth time my car is at the dealer and I hope they dont come with the same story. I hope our President Trump makes Ford Cars Great Again.

Last year, front right coil spring failed and punctured the tire requiring the car to be towed and repaired at a cost of $550. Seven months later, rear drivers side coil failed. Today actually, not sure if the tire has been damaged. I will check that at time of pick up at a cost of $350. I have owned many, many cars and never had this problem with any of them. I am concerned with the other two. Fortunately, both failures were at low speeds. How can this not be a recall. Im much more concerned with the safety aspect than the cost. While Im happy to own a 5 Star Taurus, maybe 5 is rated a little too high, and lets get this thing fixed before people start getting hurt. Thanks!

I own a 2012 Ford Edge with 40,000 miles on it. The leather seats are falling apart because of inferior quality leather. Ford will not take responsibility for their use of shoddy materials. Beware of Ford vehicles with leather because the leather is extremely low quality. My car with cloth seats is twice as old and shows no wear. My Ford Edge is a disgrace. And because of Ford Motor Companys lack of concern. No more Fords for me.

Ford has great salespeople. When they are trying to sell you they are the best cars on the market. But as soon as something goes wrong nothing is covered by the warranty. They had an excuse for everything.

I want to sue Ford because they dont want to fix the problem with the rattling notice. Now they give a letter that explain why the notice. They should had give to me before I got my Fiesta or explain to the people what they should expect after driving for few miles. I REALLY NEED TO SUE THEM. I dont want money I just want them to take their car back and give my $4000 for the down payment.

The Power Transfer Unit (PTU) on my 2010 Ford Edge with only 36876 miles went out and the repair cost me $1900. Ford is aware of this issue but it has not escalated to being recalled. There is no preventative maintenance that can be performed on this part. It supposedly has lifetime oil. However, they do leak and there is no way of adding oil to prevent the part from complete failure. Ford is not addressing the problem and is not concerned with customer satisfaction.

Failed Transmission. Service has failed to repair transmission because the exhaust system was modified. Dont buy Ford.

I love the Ford Crown Victoria because it is a solid car. I feel I have a car around me and I feel safe. My car has 65,000 in 15 years. It performs well on the highway or local roads and it holds the road well in bad weather also.

My vehicle lost power coming off one of the biggest bridge in rush hour. My family was with me in the car when it lost full power. We almost had a car slam into the back of us. The car has 41000 miles on the vehicle with a 65000 mile warranty. The car was in the shop for a complete overhaul on the transmission. This took over 30 days to repair. I received the vehicle back only to find out the issue was not resolved. I then returned with the vehicle to be repaired. They performed another overhaul on the transmission.The vehicle is still not fixed and this time it’s been almost 2 months. My ** case manager is Michelle **. Regional Customer Service Person. She told me the vehicle will not qualify for a buyback because I’m a secondary owner. I have to stay on top of this person consistently to find out the updates on the vehicle. This is a common issue with the Ford Edge vehicles. She can’t give me a time frame of when the vehicle will be returned or the status on the current issue. I have continued to make the payments on the vehicle. Michelle hasn’t made any attempt to accommodate me even after asking. This is my first Ford vehicle and I will tell you this was a mistake doing business with Ford.

I bought 2013 Vista car in Oct. 2015. 25,000 miles, it lasted 1 yr. One yr. later 10-20-2016 took Manteca Ford service, told me it needs a clutch. No car 6 days. Oct. 20 back in shop, Dec. 20, back in shop. March 16, back in shop. March 20 back in shop, they said throttle $100.00. March 22 back in the shop. March 28 back in the shop. Picked car up March 31 2017, told me needed a new battery. Didnt want them to put battery. This is the same problem, I had in Oct., Dec., March. Engine light came on while driving. Vehicle began making a thrashing type noise and losing speed. I had to drive home with my emergency lights on. Real slow. I will never buy a Ford car again. Service dept. dont know what theyre doing. Car was towed 2 times.

1st was given wrong price, then was told was not able to use my part but did anyway. Truck was returned 1st for leaking antifreeze, then oil and then both. After being told no rental was available for days, I finally just left it there (yes mad as hell I was paying cab after paying 400+). When I came to pick it up was told they wasnt going to fix it cause the part wasnt purchased by Ford! Part had been taken off 4 times by Ford and now they say its defective! The part that I was told wouldnt be used! Lynn response after many calls not returned your car is old you just need to replace it, my response you are old, does that mean Ford needs to replace you? She hung up and will not return calls!

First gas mileage, was told it would get 28-30 mpg, actual gas mileage was 22.8 mpg. The radiator fans went out at less than 10k miles, under warranty ford fixed the fan. I was in Houston and live 120 miles away, would not give a rental car. I own a chevrolet and the dealer in louisiana always provided a rental with warranty work. Now my door ajar light in on and they say the switch is bad. There are no recalls on it, but people are trying to get it recalled. It has happened so much. Now it has 44k miles and it will have to be fixed out of my pocket. I have extended warranty but it is 250 ded.

On Monday, 4/29/13, my wife parked the Explorer at 4PM. At 1:30AM the phone started ringing. A neighbor was pounding on our door and a fireman pounding on our bedroom window. The Explorer had started on fire on the drivers side of the engine. The fire melted everything under the hood and started the tires and driveway on fire. The fire spread to my 2005 GMC 2500, a fence, pine tree and the face of the garage. About $35k damage. I was worried the fire may have started by the new starter we put in the week before, but the fire line was above the frame and starter wires were still good. The fire inspector from St. Paul said they saw the fire in the battery and wiring area often. 3 days and Liberty is already cutting checks.

I have a 2010 XLT with the paint blistering down to bare metal on both sides of the truck. (pictures attached) I am seeing this on many of the trucks of this vintage in my town and they all look very similar. Ford wont do anything about this unless there is a perforation right through. This is clearly related to the paint not being prepped properly. I also had to have the bonnet on this truck painted after 6 months after buying it new because it was blistering behind the edge of the grill. I had a 1998 xlt with 300K on it and I drove it until 2010. The driving conditions were exactly the same and the paint had no issues. I had a guy at Ford tell me on the QT that some people are drilling holes in the problem area and letting it rust to get around Fords policy and fix it. I didnt want to do this so I talked to the dealer, contacted national reps from the US and Canada on this forum.... Big fat nothing.So... after 24 straight years of driving nothing but Ford trucks my new Ram will be here on Friday. IMO Fords quality has gone down and their policy on paint sucks. Sour grapes, you bet!!! Please reply if you have paint problems. I think this is a widespread problem Ford should be dealing with. Get out your drills boys if you want this fixed.

Buying the Ecosport was a mistake. 1) The size does not allow more than two to travel comfortably, especially on long trips. The trunk is tiny and the rear seats are needed for luggage. 2) The economy factor is negligent when compared to our former Ford Escape. Gas, upkeep, and general savings are costing about the same as before. 3) Comfort is absent. The seats do not present a good ride at all on anything but a good highway. Even then it’s noisy. Nor is it meant for country driving at all. I wish we had been told.4) The dealership was not helpful when I asked for their help in going back to an Escape. The sales man said it was cost prohibitive and to call him in a few months. That’s not happening.I’ve hated this car from day one. I can’t wait to change vehicles at another dealership and another company.

The car has been great using. My only concern has been the forward collision sensors and some of the USB connections with the Phone does not work Properly. Turning radius is OK not great. Pick up is very good and gas mileage is about 20 miles highway and city. Handling could use some improvement. The center lane is great as well as the adaptive cruise control which works even in slow traffic, for me this is the best part of the car but you need to get the top line to be able to have it.

The rear strut bracket has rusted off, this is a safety issue common to this model. Replacement fender was $200.34, two weeks later it was $800.00. Ford said individual dealer prices for parts and service will vary. Therefore, we are unable to assist you, it must be resolved between you and the dealership. This should be a factory safety recall.

I have a 2012 Ford Focus. About three or so months ago I got a letter in the mail about a known issue with the trans control module. Ive been saying for about a year now that my transmission has had issues. All service people kept telling me my car is fine. So I get this letter and make an appointment. Ok easy enough. I drop my car off and get a call back saying that is the issue and a part was ordered. They set me up with a rental then the hell began. Midweek still no part. Week later still no part. Two weeks then three. The dealership had my car over a month!!! Still no part. I get a number for Ford customer relations and give them a call after being told I would speak to a supervisor I get a voicemail for one Jeffrey **.Hoping for answers on whats going on. He calls me the following Monday even though I didnt leave a message initially because I was so mad I was lied to and he ended up leaving a message on my cell. I call him back THREE times and leave THREE messages and does this guy call me back?!! NO HE DOESNT. Needless to say his lack of responsibility as a supervisor was the last straw. I ended up I king up my car. Now over two months later the part is finally in. The big kicker. Ford REFUSES to get me a rental for that fix. So now Im stuck finding a way to and from work on a Monday. I will never ever work with Ford again. As soon as I can get out of this car Im gone and Ive already told as many people that will listen to stay away from Ford. The WORST customer service I have ever had to deal with.

Recently when driving my vehicle, which is one year out of warranty, Ive found that my car stops suddenly in the middle of the road, with traffic behind me! A small wrench light comes on, the car starts shaking and stops driving. I have to turn off and restart the car to get it going again, until it feels like dying again. Ive gotten stuck now 1-3 times a day, once in the middle of a busy intersection. Once it happened on the highway, and luckily no one was directly behind me for the moment, and I was able to limp my car to the shoulder (3 lanes over). My car gives me no limp-ability any longer.Ford gives me no satisfaction, although they acknowledge that this has happened with other years & models, and offered a temporary fix program (it appears to be a defective throttle body that needs to be replaced) for some of those vehicles, but that temporary deal is over now. I refuse to pay Ford to fix my problem, and now just plan to get rid of this vehicle and never buy a Ford again.

I bought a 2011 used Ford for my nephew. I have owned many Fords new and used. This car has power steering issues that has a recall, but Ford doesnt back it, so I have to pay 1400 dollars to replaced a steering gear. This car is dangerous. It goes out while driving making steering almost impossible. I will have it repaired and I will try to sell it. I will never buy another Ford product for myself or my family.

I have a 2010 Ford Fusion Sport. I’ve been good to this car but it hasn’t been so good to me. In August of this year (2019) I would’ve had this car for 9 years. After many repairs later I’m starting to think I should give up. I’ve invested too much money into this car. Over this last weekend, I had to get my motor mounts done. For the second time! Conveniently enough, I got them done 4 years ago. Motor mounts failed again but guess what? Warranty is only 2 years. Another convenience is that when the repair was done, I went to pick my car up. Sure enough... 2 more problems. Power steering leaked out and ac doesn’t work. I’ve heard the horror stories of cars getting fixed just for the mechanics to break something else in the process. I’ve even recently had to get my left axle replaced. I’ve put in nearly 2 grand in repairs this year alone and the year hasn’t even met its halfway mark. Oh! And they also tell me my transmission might’ve been affected by the faulty motor mounts. It’s exasperating. After a long dialogue with a rep via Twitter direct messages, I’m exhausted and tired of explaining the story over and over again. They just seem to give me generic responses saying they can’t find any warranties or programs that can help me. They asked for my VIN and my mileage. I’ve pretty much poured my heart out to them explaining that I have two kids and I’m a single father struggling to keep the bills paid but they don’t seem to care. It’s crazy how Toyotas and Hondas even Chevys are out here still kicking since 92 and even older with their original engine components. What a rip off. I’ll never buy ford again. If I were to even win a new Ford in a contest I’d trade it immediately for a more reputable company brand car. Thanks a lot Ford. For nothing. But in all seriousness. Thanks to Joe at my local ford dealer for trying his best. But, at this point, I can’t keep doing it anymore. I refuse to put anymore money into this car. I’m done.

Every aspect of my 1st six months with Ford has been terrible.... The dealership was nothing but a typical bait and switch used car dealership even though I buy a new $54k truck.... I did all the negotiations via the phone only for the dealership (halfway through paper signing) state they quoted me the wrong truck. I could go on with another 1000 words. Lets move to Ford credit. 4 phone calls to set up auto pay and to find out that you can not AUTOMATICALLY pay each month over the monthly amount. You can manually make additional payments but can’t be set up automatically.Lets chat about service: My Touch went out in less than 4 months.... brought it in... Service says needs to order parts. 3 weeks later no follow-up except the email from the service department ask about the lengthy list of service they performed. Guess what? They didn’t do any of these services. And never followed up on the 1 thing I did ask them to do. I wonder if they billed Ford Motor Company for these bogus services. UGH come on Ford. Its 2019. Get rid of the bs sales tactics, update your finance software, and get a real service dept.

In June 2015 I ordered a brand-new Ford F-150 in a color that they charge extra for. OK fine. I took delivery of the vehicle, and a week later, while handwashing it, I noticed that it was a big glob of something on the roof, a giant swirl on the left front hood, and the tailgate is half shiny and half dull. iPhone the salesman, and he directed me to the dealers body shop. The body shop only addressed the roof, as they said the other two imperfections were not visible to their eyes. The customer is always right remember? Anyway, when I got the truck back I looked at it and it seemed fine. About an hour later a friend and I both climbed into the bed and looked at the roof because it had become very bright and sunny out. There were dozens of air bubble over the river. I called the body shop and brought it back in. It was at this time that a body shop manager told me the history of my new truck. He said that The paint sprayers at the Ford Dearborn truck plant had malfunctioned at the time my truck was being painted. He went on to say, that the truck was tag and set aside for repaint, but someone removed the tag and shipped it. Ford KNOWINGLY SHIPPED my truck with DEFECTIVE paint!!! I WAS LIVID!!! After my truck was given back to me, I drove away in tears. Again I waited for it to be very sunny, and I looked at it again. Only this time my roof which should be one sheet shiny paint, had buff marks which resembled sandpaper being used all over the roof. I was sick and furious!!! I went back a third time and was met by the body shop manager and another man. I spoke up again about my outrage at the plant knowingly shipped my truck with the fact of paint. The body shop manager said to me, I probably shouldnt of told you that, and the other man nodded his head in agreement. They stood on stool and looked at my roof. It had rained that morning, so there was dust on my roof. The unnamed man said he couldnt see a problem, so I gently with my finger and started wiping off some of the dirt. He said, it cant be that noticeable if you have to let your finger to see it. He left, and I stayed to speak to the body shop manager. I asked him who that rude man was so belittled me, and he said, The dealership owner. That man didnt even have the courtesy of introducing himself. Yes I purchased a $45,000 truck from him. Seriously? I offered to have my truck shipped back to the plant to have it factory-painted like I ordered and paid for. I am now stuck making payments for the next six years on a brand-new F-150 with a ** paint job. This is not what I ordered, and paid for. My truck was to have factory paint.

Purchase new Ford F-250. They have been running commercials about family discounts for Florida after Hurricane. Called Ford direct and was told it is only for people that already have Ford financing that they are giving extra time to make payments. A total lie as compared to their B.S commercial.

I have owned this vehicle which is a 2017 for one year. In that time I have had to replace the fuel system twice. Once for a catastrophic fuel pump failure. The other 1600 miles later. Ford swears it’s contaminated fuel. I believe it was done because the the repair was not completed correctly by Ford Motor Company. Ford will not back or stand behind their product. I will never purchase another Ford again.

2008 super duty diesel super cab. 60,700 miles. Body mount bushing rotting away cause radiator to rest on frame broken end tank. Brake calipers replaced third time now, truck sits in a heated garage. Ford knows of all these issues and will not do a recall on faulty materials. Ive had Ford cars and trucks since 1975. The newer they get the cheaper their built, the more they cost. I wont buy another. Send out a recall on the cheap Wear out in time not usage parts body mount bushings. Stop using pencil erasers for rubber. A block of wood can last longer.

Warning to all Ford F-150 owners for this recall. Ford will not give owners a loaner vehicle during this repair. It appears that Ford really doesnt care whether or not their customers are injured as a result of their faulty vehicles nor do they care about the logistical difficulties of not having a loaner vehicle. Shame on you Ford!

Car is cheap. I hit a bird. The car was damaged. It is so cheap. Ford and insurance wont do anything. I think the car is defective. It broke the grill and radiator panel. It also dented the bumper. I should have bought a different brand.

This “car” (Ford Escape 2014) is the perfect example of why I’ll never own another Ford for as long as I can still drive. Major recalls (this one’s the special one that had engine overheating issues that would cause it to essentially meltdown). I had that issue 2 days after pulling off the lot, brand new. Most expensive thing I own outside of a home. It took 3 wks for that issue, and 2 days after, had a failure of the Sync system (that still never works as it should). At that time, I offered to spend more $ to upgrade to the model w/out the issues, and was told Ford can’t do that nor could they work with the dealer. All told, this car has had something on the order of 15 recalls. I paid for the extended warranty, and at 1000 miles over the 50K, the turbo and coolant system failed (related to early overheating issues) locking the entire car up. Called for roadside, was notified that my warranty was expired, no roadside, no warranty. Spent hours (literally 10+ over 4 days) begging for some sort of help. Ultimately, just told the dealer to proceed w/ the repair, planning to continue revisiting W/ Ford for some sort of help. Dealer called to say there were no parts in stock, and best case was 3 months!! That’s no joke! And no offer of help with a rental. Customer service means doing the right thing for the customer, and that doesn’t mean making that customer beg for assistance. Ultimately, after spending all the time, they covered it. Fast forward to today - at 56K, the transmission just popped up alerting me that it has failed and should be serviced immediately. So, I’m back on the phone w/ Ford and fully expecting pushback. Never ever again.

I purchased an F150 in Aug 2016, and my bank account was scammed in Feb 2017. In April 2017 Ford sent me a notice of default and right to cure. I discovered that Ford credit had not updated my personal information even though I had the car in service at the Ford dealer and gave my personal information on two separate occasions when I went to get the truck serviced. Ford credit stated they did not have my phone number so just put me on the bad credit list and threatened to repossess the truck even after I had placed $10,675 down to purchase the vehicle. The dealership was given my new information in February when I needed an oil change, but they did not enter it into their system. This is a reflection of the shoddy, greedy and poor customer service of the Ford Dealer. I will never purchase another shoddy vehicle from Ford again. I have been a loyal customer for over 20+ years and realized that Ford could care less. I will NEVER again purchase a Ford and will discourage anyone else from considering a Ford EVER.

I believe someone may have tried to break in my 2015 Explorer. I never realized that my door handle was plastic. All it took was a screwdriver to break it. Fortunately they were scared away. Otherwise they could have pried the lock and got into my vehicle. This handle is used on 2011 - 2017 models, part number 78218A14. This piece of plastic cost $68.50 plus tax. It is poorly made. They wanted a fortune to install it so we are taking it to a body shop who will install it for $30. Be aware that they change prices on you from one day to the next. We were quoted $68.50 on Friday and then on Tuesday they wanted $75. Ford used to be my favorite car manufacturer, but is not anymore. This vehicle has a lousy paint job that Ford would not stand behind, issues with the battery, and seat belt problems.

Recently I realized that my air conditioner was not working. Took it to my local Ford dealer to determine problem and get fixed. The A/C Evaporator Core Discharge Temp Sensor was bad and needed to be replaced. The good news was that this part only cost $32. The bad news was that it was behind the dash which would require removal of the dash to install a new part. My cost was $1255. I contacted Ford and told them that this was poor engineering and the part could have been located in a more accessible spot. The customer service person acted very concerned and told me they would send an expedited email to the Ford dealer service manager because they would be able to help me. When I talked to the service manager she had no idea what she was to do for me other than charge me the estimated repair cost. Ive contacted Ford 2 more times about this matter and all they have done is turned their back on my situation. How does Ford think that they have no responsibility for poor engineered design? My Ford case number is **, but is apparently just a number and means nothing to Ford.

Current owner of 2 Ford vehicles. I have a 2019 Ford F150 and a 2016 Ford Edge. Both vehicles have ran awesome for the last several years we have had them. We have loved them since the day we got them. Well, 1 Day after Powertrain warranty expires on the Edge, the check engine light comes on. Odd, but we figure we better get it checked out ASAP. Take it into the shop the following day as that is when they could get us in. Codes P0303 and P0316 pop up for a cylinder 3 misfire. Turns out vehicle needs a TSB 19-2346 performed. For those of you that dont know, that is a whole Long block replacement (Needs a new motor because cylinder 3 burning up coolant). I am frustrated to say the least that ford will not take ownership of the issue, even though they have came out with a full service bulletin for this issue. Keep in mind the vehicle has a perfect service record and only 45,000 miles on it which is well below average. So now I am sitting here with a broke down car that Ford wants me to pay $6,200 to put a new motor in. This issue has got me thinking about switching completely to another brand because their customer service on this event has been horrible and no understanding from them. Just them telling me I am out of luck.

Ford PTO failures with Ford Edge, Flex, 500, and Lincoln MKX - As a manufacturer, I am really disappointed with Ford, and this will likely be my last one after being a Ford supporter for years. I have spent $1,800.00 in maintenance on this vehicle in the last 12 months on replacing the engine fan TWICE and the engine fan wiring harness. Now, another $2,800 for the PTO / PDU / transfer case and power steering rack? Thats $5,000.00 in maintenance in the last 12 months. No thank you, Ill probably trade this in on a Lexus and #lastFORDever. Ford gets zero stars. I have had a case open with Ford corporate, nothing material has been done.

My 2007 Ford Edge was flawless which led my current 2018 Edge SEL. From the start, the front brakes grab and surge. Dealer has not been able to find/fix problem. In Winter conditions, they go into anti skid mode immediately. In Winter conditions, wiper blades park below any heated portion of the windshield, accrue ice and snow and fail to clean. Blades ices up most of the time.

Called Roadside Assistance on Christmas Day due to a flat (which of course is a big problem since you no longer have a spare and the inflation kit is worthless if you have any sidewall damage). Here is what transpired. I called and they confirmed a tow in about an hour. After an hour they called back to inform me that they cannot tow me to a dealership that is closed. On December 25th there are no dealerships open in the country!!! I asked if they could tow me home as courtesy especially since it was Christmas Day. They said, No it is out of policy. FYI the Owners Manual states that roadside assistance is available 24/7. PERIOD! No other rules or exceptions.Bottom line they towed me 3 1/2 hours later to a tow lot in literally the worst part of the city from where I had to make home. Forget the fact that I spent 4 hours of Christmas stranded because of Fords unstated policies, missed most of Christmas with my family and my newborn first grandchild. All Ford showed is that their custom care is a fiction (and possibly a violation of several consumer laws as they do not disclose this to their consumers). Bottom line if you need roadside assistance good luck if you need a tow outside of Dealer Hours. They simply dont care about their customers.

My Ford 500s ride is decent. And I have the 6 speed tranny. I would not have bought if it had the cvt tranny. My car has lots of leg room in the back seat, storage spaces, and trunk room. It has good mileage and acceleration, too. I like the dual heat control in the front. Dual climate control has stopped a lot of fights. :-) It has been very dependable. I like the radio controls on the wheel. However, the rear has air but not heat and that is stupid. The AC is on all the time unless you manually shut it off. Some blind spots are worse than other cars I have owned.

Ford Motor Credit is attempting to charge me a $100 fee for a speeding ticket on my vehicle. Ford notified me of the ticket and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100 on my account. I called Ford and notified them that it was my intention to contest the ticket and that by them having paid it, they are precluding me from being able to continue with the contestment. After waiting for over 8 days for a supervisor to contact me, I just spoke to Miguel ** who was very disrespectful, called me a liar, and told me that he will not remove the fee. I told Mr. ** that I will use this to end my lease and proceed to file in small claims court and that I would be mentioning him by name and he stated Go ahead and do it. Im writing it down.I have never been so disrespected when dealing with another company and I want the fee removed. I followed the instructions on the letter to call the jurisdiction to contest the ticket and Ford proceeded to pay the ticket and attempt to charge me for it. The letter contained a typo which confused me and even after having admitted to the mistake, Mr. ** refuses to eliminate the fee. I will not pay the ticket and I want it removed. I also want ** held accountable for his disrespect and actions.

I like the sound system in the Mercury. Trunk is extremely roomy as well as the overall space and its a pleasure to drive when its not broke down. Love that the seats recline all the way back and the back seats fold in for added cargo space for the trunk. But Im not really pleased with this car like I would have hoped to be. It has been unreliable on several occasions and its giving me more headaches than pleasure breaking down on me. Also the console is way smaller than I expected and I wanted a deeper glove box. The drink holders arent adjustable for bigger cups which is very aggravating. I also wanted the car to come with 5 star rally wheels instead of standard spare tire. I wish that the overall length was a little bit bigger and the access to certain areas under the hood was better aligned for easier working space and the doors and windows access for the back seats are made ridiculous.

We are an HVAC company that has bought many Fords currently and in the past. Lately, these Ford vehicles have not held up very well. We recently had a 2014 van with 43k need a new transmission. The Ford warranty expired 1 month ago. Ford has declined to stand behind their products and will not pay any of the repair. I have contacted Ford Customer Care and they just tell me its out of warranty. They made a case #, denied the case, and didnt even tell me. Their customer service is extremely poor. When I call, I fight through several automated prompts, usually get transferred a couple of times and battle a communication barrier with the reps. This will be the last Ford we purchase!

We previously owned a Ford Taurus and had our minds set on another one. However, when we went to the Ford dealer we were pleasantly surprised at how big the inside of the Flex was and the large cargo space. The automatic folding seats and all the safety features plus room for 2 more passengers. Very pleased!

My husband purchased a brand new 2014 Super Duty 250 diesel in July of 2014. He works his truck here in Alberta, Canada. He arrived at work on Jan. 7, 2015. He backed into a parking spot. He left his truck running beside the building like he does every morning. He went in the building, started coffee and then started his paper work. About 15 mins. later his boss walks in, they talk about work. About another 15 minutes later, my husband then ask his boss if he hears a horn. It was a continuous horn. As he is standing to look, another employee walks in and told my husband his truck is burning down. He runs outside to see his truck on fire and windows exploding out of the truck! The fire fighter on scene deemed no foul play. My children rode in this vehicle! This all happened with in a matter of a half hour! He was also in to Ford a few weeks earlier about his engine smelling hot and a strange ticking. Unfortunately, there was NO work order wrote up!

2010 Ford Fusion stalls out and the orange wrench light comes on. The vehicle will stay running while idling roughly. After shutting off the vehicle and restarting the car, it will drive like nothing is wrong with it and will randomly have the same problem the next time I drive it. I tested it and I received the code P2111 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. After finding out many people have had problems with the same part I contacted Ford - only to be told that since it isnt acting up for them, that Ford will not allow them to replace it. The vehicle is still at the dealership while they continue to test drive it and get it to stall out. This is a huge hazard! It is amazing that more people have not been killed or injured by an unresponsive car while crossing traffic. This part should have been an actual recall. Way to drop the ball, Ford and consumer safety watchdogs!

This company is very rude, disrespectful, and unprofessional. When contacting them about my account, they have the nerves to ask me why I have called so much. I advised them that they call everyday and sometimes 5x a day but when I call, you have a problem. The representative Theresa and Kimberly ** are very ghetto and unprofessional. Just because they hate their job doesnt mean they have to treat their customers like dog **! Im very unhappy with this company. I would advise anyone considering this company to please reconsider and go with a private financing car dealership because its the same thing!

Thousands of customers have experienced problems with changing spark plugs. Changing spark plugs should be a simple maintenance job. Thousands of people including myself have had their spark plugs break and get stuck in the cylinder head. Ford settled a class action suit because of the defective spark plugs, but the majority of those affected by this problem never saw a dime. Now the consumer is stuck footing the bills for what should have been Fords responsibility. Ford charges $600 to change the spark plugs, and if they break, thats considered the customers problem and costs more money. Often the broken plugs cannot be removed and the customer has to buy all new heads. This problem is affecting thousands of Ford owners, who are unknowing about the problem until they are stuck with broken plugs. This should be Fords responsibility to fix, not on the consumer!!!