I have a 2018 F-150 with a 3.0L diesel. I bought it new and it now has 15000 miles on it. In the past 7 months I have had an issue with it losing engine oil pressure. The dealership has put 2 new oil sensors in it and the problem still exists. I have taken it back in to have the issue resolved. Ford Motor told the dealership that its an oil pump issue. That was a week and a half ago. I left the truck and Ford was suppose to overnight a new oil pump. The part took a week to get to the dealer, and then it was the wrong part! So Im still waiting with no end in sight. Ford only cares about selling vehicles. Customer care is not important them.

1st was given wrong price, then was told was not able to use my part but did anyway. Truck was returned 1st for leaking antifreeze, then oil and then both. After being told no rental was available for days, I finally just left it there (yes mad as hell I was paying cab after paying 400+). When I came to pick it up was told they wasnt going to fix it cause the part wasnt purchased by Ford! Part had been taken off 4 times by Ford and now they say its defective! The part that I was told wouldnt be used! Lynn response after many calls not returned your car is old you just need to replace it, my response you are old, does that mean Ford needs to replace you? She hung up and will not return calls!

As my Ford lease was coming to a close, I went in to visit Sales Rep Stephen **. I expressed my needs, concerns and what I was looking for in my new Ford vehicle. I also stated the price range. Mr. ** listened to my needs! He presented me with a vehicle that not only met my needs and concerns but exceeded my expectations!!! Most Importantly, he helped me Stay Within My Budget!!! I am So Very Grateful!!! If you need a reliable, dependable car and need to stay within a budget I Recommend that you visit the Maplecrest Ford Lincoln Dealer of Union. Ask for Mr. Stephen **!!!

Dont purchase a Ford Vehicle. The transmission will most likely die on you early on. I cannot tell you how upset I am for the purchase of my Ford. I have to say a prayer each and every time I am driving this car, in particular, if you are driving the vehicle up a grade. The odometer on my car is only 25977 miles. A LEMON in every sense!

I have a 2012 Ford F350 with 59,300 miles on it. The first transmission service is due at 60,000 miles so I took it to Spradley Barr Ford in Colorado. They advised me that all I needed to do was flush the system and NOT drop the pan to change the filter, that is not needed until the next service at 120,000 miles according to them. I said I wanted the filter changed for an additional $ 120.00 or so. Good thing I did because they found a bunch of metal in the pan. They are covering it under warranty, however they have had my WORK truck for TWO MONTHS and four days now due to a back ordered part. They have told me THREE times that it will be in soon, what a bunch of crap. Ford has rebuilt transmissions in crates available but they just said Too bad. So sad for you. You can wait. Ford is useless and has no customer service in mind. Previously I had a 2002 Ford F350 diesel for fourteen years (2002-2016), I guess Ford loyalty is in the trash. The dealer even said Ford is not supporting the dealerships, WOW what a statement. If I EVER get my truck back it will be sold ASAP and off to Chevy I go. Furthermore I called their customer service line (a misnomer at best) and what does Ford do? They send you a questionnaire that asks if the call taker was polite, helpful etc... Nothing about what is going on, nor did I receive a call or Email about it - poof its just gone. Ford has lost all concept of customer service. Good riddance Ford.

Ford had a recall on their subframe which was completed May 2011. I took my car to my mechanic July 2012 to be looked over. I found that the engine cradle (subframe is rusted out) left the front transmission mount vehicle not safe to drive. Also as stated by the ford dealership, Ford will not help. Ford passed the buck on to the Ford dealership that did the recall. In my opinion, the subframes should have been completely replaced, not reinforced. I cannot afford to get another car.

My husband purchased a brand new 2014 Super Duty 250 diesel in July of 2014. He works his truck here in Alberta, Canada. He arrived at work on Jan. 7, 2015. He backed into a parking spot. He left his truck running beside the building like he does every morning. He went in the building, started coffee and then started his paper work. About 15 mins. later his boss walks in, they talk about work. About another 15 minutes later, my husband then ask his boss if he hears a horn. It was a continuous horn. As he is standing to look, another employee walks in and told my husband his truck is burning down. He runs outside to see his truck on fire and windows exploding out of the truck! The fire fighter on scene deemed no foul play. My children rode in this vehicle! This all happened with in a matter of a half hour! He was also in to Ford a few weeks earlier about his engine smelling hot and a strange ticking. Unfortunately, there was NO work order wrote up!

I ordered a Lincoln Aviator Black Label in April. In August I was given the VIN number and was told that this car would arrive in two weeks. As of this date (12/17/2019), the car has NEVER shown up. Because of this, I was forced to buy another car that was not the same as I ordered or wait until???? Now I find out that ALL the things that I thought were part of the Black label package are ONLY available at certain select dealers. And none of these are near my house. I cannot even get a free car wash. Also, yesterday my wife had a flat tire and when she called Lincoln she was told that there was nobody close enough to help her. So naturally she called me to fix the problem but only after damaging the tire trying to get off the road.My question is how does anyone lose a car like the one I ordered after it is built?? And when you pay $7,500 extra for Black Label you should get something other than someone telling you that they cannot help you. Lincoln has a long way to go, to get their standards up to the foreign dealers. I called Lincoln today, and was advised that they will file my complaint. I am sure I know where!!!! The car is sitting in the garage after I removed the tire myself and ordered a new one. It will be a week to get this new tire, without the use of any car. All this just days before Christmas. Someone should tell me why a 74 year old who just had abdominal surgery 4 weeks ago had to remove the tire and why I paid some much extra for a Black Label that means nothing??? I am writing this after talking to Lincoln and realizing that once they have you money, they could care less.Robert **

I have bought my Ford Ecosports from Elite Ford, Bangalore on 03-March-2015. On 2nd Aug 2015 (Sunday) when I was driving in Bangalore, it has started giving vibration and stopped in middle on the road. Somehow I managed to take the vehicle to service center with help of Ford roadside assistance. The next day (Monday) when I met to service center people, the response I get from Elite Ford was worst. They were not concerned about my vehicle condition and my sentiment on my loved vehicle. They simply tried to wash their hands by blaming my driving capability, without considering my prior driving experience. Seems they were very happy to see my vehicle in that conditions. Within 30 min they made the estimation for 15000 and sent to mail for my approval and also I am getting calls from them every day for my approval to start the repair. I have below concerns on my vehicle and Ford India. 1. How the clutch will worn-out within 3-4 months (4000 KM). Is the vehicle is that sensitive? 2. Is there any different style of driving for Ford vehicles? 3. As Ford assured for 2 years warranty, I am very much eligible to get my vehicle corrected from you, why you people (Ford/Elite Ford) are trying washing your hands by blaming customers driving capabilities. 4. If it continuously giving the same problem, how can I maintain the vehicle for long time. Is it punishment for us for choosing the great Ford car. 5. If the same case happened to any other important parts (Engine/GearBox), what we have to do with that vehicle. 6. If the same happened after 3-4 months, what to do. Is it possible to maintain the vehicle.

My 1995 Ford F-150 was at work and had been sitting for 3 hours and self ignited and burned to the ground. The fire inspector said it was the speed control switch. I dont Ford will do anything about it, but they knew about this problem. I am reading online that many of these trucks self ignite and burn. Thats the last Ford I will own!!

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. Thats what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said its okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

On March 13th, 2012, I had an accident due to heavy fog that caused me to slam into a 3 and 1/2 foot ditch then into a field. The seat belt did not lock and the airbags did not deploy which slammed my chest into the steering wheel, bounced me in the air causing me to break my back and severely bruising my ribs. I am currently bed-ridden and very upset that my 2007 Ford Escape failed to protect me. My vehicle remains at the auto repair shop estimating damages. I am thankful no one else was in the vehicle.

I know Ford sells quite a few vehicles, but I hope that none of you Ford owners get a Lemon! I did and they agreed to do the right thing, but 5 shop visits, 65+ days out of service, and 6 months after they agreed to refund/replace a truck that is not even a year old... I am still waiting! All information has been turned in and have now gone thru 2 reps that do nothing including answering phone calls or returning emails. What is going on Ford Motor Company?

61000 Miles Transmission went out and of course is out of warranty. Never again will Buy a Ford Vehicle. Also too many recalls. A/C Problems had to change a/c compressor at 45000 Miles. Door Locks Problem.

Last year, front right coil spring failed and punctured the tire requiring the car to be towed and repaired at a cost of $550. Seven months later, rear drivers side coil failed. Today actually, not sure if the tire has been damaged. I will check that at time of pick up at a cost of $350. I have owned many, many cars and never had this problem with any of them. I am concerned with the other two. Fortunately, both failures were at low speeds. How can this not be a recall. Im much more concerned with the safety aspect than the cost. While Im happy to own a 5 Star Taurus, maybe 5 is rated a little too high, and lets get this thing fixed before people start getting hurt. Thanks!

The right front strut and spring assembly broke and punctured a hole in the right front tire on my 2002 Ford Taurus. This is a defective part and Ford should take responsibility and correct the problem.

As if this 2020 hasn’t been awful enough, Lincoln/Ford has now been doing their part to bury what little is left of the year. I’ve been trying for nearly 4 months to get into another Lincoln, which would be my 4th consecutive Lincoln/Ford, but I’ve had nothing nightmare-after-nightmare unfold. I’ve actively reached out to the dealer and the individual that I have purchased my current lease through and either haven’t gotten responses or have been getting sky-high pricing. I’ve reached out to at least 20 dealers across the states of NY/NJ/PA and I’ve been met with ridiculous/oppressive pricing and dealers not willing to even discuss pricing. I have the GM of Causeway Lincoln, Dave ** telling me he won’t even talk to me (and this is the first time I’ve reached out to them, so not like there is a bad history). Imagine this lunacy when trying to give people business?Now Lincoln is telling me that if I don’t get another vehicle, which I’ve been trying to do for months, that I will be penalized many hundreds of dollars. This is how they treat the loyalty that I’ve given, the money that I’ve spent, and the referrals that I’ve brought them. They’ve told me to buy more or get penalized. This has not only soured my time with the dealers, but with the brand as a whole. Clearly they have gone into the business of confiscation, not customer service.

My overall experience is very great with this Mercury Mariner. I live in the northeast and I havent gotten stuck with this car at all. It is used, but it hasnt given me a problem. This vehicle has a lot of features that made me choose it. It was the first vehicle I test drove. I loved the sunroof, heated leather seats. I also like that it is AWD all the time. I enjoy the stock CD and sound. But I dont like the mpg of this car. It is a v6. I would have liked to have a navigation screen, a backup camera, and an information center with displaying mpg to empty and warning messages.

Woke up at 1:45 AM to the sound of a horn from a car in the driveway. I thought someone was breaking into the A6, but upon looking out the kitchen door, I saw that the 2000 Ford 150 XLT was on fire. The hood was on fire, so we moved the A6 out of the way and called 911. The truck had been parked since 4:00 PM the previous afternoon, with no flammable items inside and no noticeable irregularities with the operation of the truck. We have no idea why the fire started, but the truck and the contents are a total loss.

My overall experience with my Mercury Mariner is really good. I havent had any problems with it and I bought it used one year ago. Its a 2006 and I love it. Its dependable and its easy to drive. I like all the features it comes with too! I like the sunroof, the radio/cd player and it allows you to place several CDs in it at one time. It has automatic windows and theyre tinted which is also a plus. I also like that it has good working air conditioning and the heat works good as well. The front seats have a button to heat them which is very nice to have on extra cold days. I would like it to have a GPS system but it doesnt. I could always add one but other than that, I dont have anything that I dislike about it. I would like it if the window tint was a little bit darker but I can always get that done.

Our Ford is 10 years old, was purchased used and has been maintenance free, except for normal maintenance from the day we purchased it. It rides and looks great. Ford makes a great vehicle and their service departments are great.

The 90 Ford Thunderbird is a good running and dependable vehicle. Also, smooth, perfect and easy driving. Very comfortable and good gas mileage, too. Nice interior and awesome car. However, I dislike the seats leaning back and power steering, how the brakes work, the radio in it, the color of the interior, the cars weird looking color, the tires, the old radio cassette player and dashboard, the vehicles slowness, how the seats set and how I have to pull seat up to drive the vehicle.

Ford refused to fully fix a recall that they issued and the damage it caused. It took over 6 weeks to get the parts in to fix the Ford Fiesta door locks. They had the car an excessive amount of time.

On Saturday, June 21, 2014, at 10:00pm my 2001 Ford F-150 started a fire under the hood after being parked for several hours. There was no trouble with the truck and we had just spent about $700 on maintenance services. Thank God my husband & kids were still up when they heard a loud noise outside, went to see what was going on, and found the truck in flames. The fire started to melt the vinyl siding on my house but the firefighters arrived just in time before the house caught on fire. I thank God for sparing my family and home. However, I would like to get any advice from those who has filed a case with Ford because something has to be done about these vehicles.

My wife and I bought a 2012 Ford Flex limited with 42k miles in July of 2015 due to expecting twin babies. Well, it hasnt even been a full year and only 13k miles later and we are already having to spend $1100 on replacing the rack and pinion. Ive owned a BUNCH of vehicles in my life so far with FAR more miles than this and never had to have anything major replaced like this. I am disgusted at the reliability of this vehicle especially on how much it cost in the first place. I will NEVER buy a Ford again. There are too many other options out there.

Ford did a recall back in April. We had to wait 3 months for them to develop the software fix with no rental, no reimbursement, nothing. We been battling them all week. The fix did not work, and now they are putting it on the dealer. Left the dealership today as they have no idea what is wrong with the truck, how to fix it and we couldnt negotiate another deal. No one will take responsibility and the truck is not drivable. Ford Customer Service department are completely useless, they have nothing but sorry, too bad. This is our 3rd Ford and our last. Unreal, that a company like that can issue a letter advising the vehicle is not safe to drive, and then do nothing about it.

I will definitely add images of my Ford F150 truck explosions and how quickly the truck burned up our home. My favorite Ford F150 4X4 $45,000.00 Lariat SuperCrew truck (which I usually park inside my home/garage) burned and exploded several times, burning down my home (especially half the home/roof). Flames and black smoke filled the home entirely. Ford advertised for years their Ford trucks are built Ford tough. My stepbrother, a 20-plus years New York police officer, worked many overtime hours at and around ground zero (after 9/11) and I decided to buy American, put money back into building the American economy after 9/11, help Americans keep their jobs in the car manufacturing business, etc. So I purchased a new 2001-2001 Ford F150 4x4 SuperCrew Lariat truck with the best intentions based on supporting the American economy after 9/11 and based on Fords advertisement for many years that Ford trucks are built Ford tough.Nevertheless, I found out at 12:30 am, August 10, 2006, after discovering my truck burning and exploding with flames shooting from the hood and quickly engulfing the truck, flames spreading and quickly covering my home, etc. Then years later, after being lied to and lied on repeatedly day after day, month after month, year after year, 5-6 years down the horrible road of complete fall out after a fire disaster and our lives have been completely disrupted, torn apart, traumatized so severely my health, family and a good decent spacious home, nicely furnished, great property and everything else has been ripped away and destroyed to a point of no return as a direct result of the horrible mistreatment, we were received by Ford Motor Co. and their investigators and representatives. We were told 5-6 years after the fire that Ford has had this problem since early 1990s and have allowed people to purchase their vehicles without sending customers recall notices; thus, many families and children have died in Ford fires and have had serious health issues that often lead to death as a result of the significant stress from dealing with the mistreatment by Ford and their affiliates, etc. See also Fire Under the Hood,” which discussed how a four-year-old beautiful soul, Blake Washington, died after the familys Ford Expedition spontaneously burned up in their garage. The family suffered for years after being mistreated, ignored, and disrespected so horribly. Blakes mom died 4-5 years later (around February 2009) from a broken heart, auto-immune system failure and many stress-related health issues spiraling from her losses. Around 2009-2011, I read an article written by Blakes mom and dad, Tanika and Juan Washington (a military family). They wrote a detailed article about how bad Ford and Texas Instruments treated them after their Ford Expeditions defect caused a fire and burned their home and daughter. When will the President, U.S. Congress, and responsible officials help all of us who have had our lives ruined and experienced significant losses as a direct result of Ford Motor Co., Texas Instrument, and DuPonts pure negligence and criminal responsibility of making defective products costing billions of dollars that they know cause significant loss of life, liberty, privacy, property and that has systematically destroyed the entire lives of many families?We need responsible officials to help, such as the, U.S. Department of Justice, U.S. President, Congress, the Southern Poverty Law Center, the Brenan Center for Justice and MoveOn.org, Change.Org and every human rights and U.S. Constitutional rights organizations and attorneys who are not afraid to step up and help make the lives better of millions of Americans citizens and millions of U.S. military families who have suffered profusely. As long as Ford Motor Co., Texas Instruments, DuPont, and all the Ford dealerships can get away with making billions in profits knowingly selling defective products that cause loss of life, health, property, etc., these companies will continue to do so without any mercy whatsoever on the American public. A little injustice anywhere leads to a whole lot of injustice everywhere. And when good people know that evil exist and fail to take action to stop it, then they too are just as evil as those committing evil act. This is nothing less than homegrown domestic terrorism: to purchase a truck thats like a ticking time bomb. You never know when it’ll explode.We learned 5 years after the fire by an expert in our case that when the gears start sticking in park or drive and you have to wiggle the gear handle to change gears, thats a sign that the vehicle is in trouble. Its a very, very small minor technicality that people dont even think twice about when they may have a little trouble changing gears from park to reverse or drive and most people are rushing off to get to work, home, etc., and never even suspecting this is a small signal to a major product defect. Ford would rather wait you out with their highly paid attorneys than pay middle class or working poor people any significant compensation to get your life back on track and make you whole after their trucks caused disaster.

I really like Ford vehicles. I have owned several and I currently have a Ford Flex SUV in addition to another branded vehicle. I have always found Ford vehicles to be solid and dependable, and I still trust the brand today.

My experience overall was alright. My original salesperson was promoted and I didnt have a very good connection with my salesperson and a mistake was made with my loan documents. I decided to purchase a vehicle that I had been leasing. I liked that the Ford Fiesta was small and had good gas mileage. I also like the color and the size of the trunk. I wish it had a backup camera and some of the other features on the newer vehicles. I also miss the new car smell.

Two weeks ago l took delivery on a new ordered Ford Lariat f150, paying 52000 plus tax in full. Beautiful high end truck with 20 inch chrome wheels. Two days after taking delivery I was installing wheel locks. I noticed one rim was damaged with two 1/8 by 1/8 by 1/8 puncture marks in the chrome which were starting to show signs of rust and had fine scratches in the chrome as someone tried to remove the defect. It appears that someone dropped the rim and tire on some sort of sharp object. I returned to the Ford dealer where they took pictures and filed a complaint with Ford. Declined, they appealed a second time and that was declined by Ford. The dealer has offered a new rim for an additional 500 plus dollars. Advice, just because a vehicle is expensive and new check the cosmetics of the vehicle THOROUGHLY. Dont close the deal if you see any cosmetic damage. Dont expect Ford to provide ANY assistance for this type of damage.

Backing out the driveway, I heard a loud snapping sound. I read about these problems before, so I pulled the car into the shop to have a look. I was thinking the spring never punctured the tire so I cut 2 inches off the coil to save the tire, and now upon further inspection, the other three springs have fractures in them so a replacement of all 4 struts and springs is a must now.

We own a 2016 Ford eco boost F150 truck. At 20000 miles it had a catastrophic engine failure. The spark plug went into the piston which went into the head and destroyed it. We had it repaired at a Ford garage and after 3 weeks picked it up and on the way home from Alabama to Pennsylvania it failed on the interstate with major engine failure. At the time we were towing a trailer and used road side assist. We paid out of our pocket because they said we had to and have yet to be reimbursed even though they say we are approved and should never have had to pay ourselves. The truck had been repaired with zip ties and they did not hold and the fuel rail let fuel go over where and 6 heads needed replaced. We were told it was lucky we didn’t have a fire. We are asking for a buy back but we can’t get a response and none of our expenses have been paid. We were traveling and had hotel bills and rental vehicles as the parts for the first repair were not available. Disappointed in Ford.

My Ford F150 Supercrew 5.4 had #3 at #7 blow out. I had a mechanic put one back in with a Helicoil for $50.00 and the other I bought a kit at OReilly, which they have 2 types, one for $30.00 the other for $60.00. I had a mechanic put it in for $45.00. They probably knew about that the heads were no good just like the tires they sold several years back. It would cost them a lot to destroy the heads and make new ones.

Every aspect of my 1st six months with Ford has been terrible.... The dealership was nothing but a typical bait and switch used car dealership even though I buy a new $54k truck.... I did all the negotiations via the phone only for the dealership (halfway through paper signing) state they quoted me the wrong truck. I could go on with another 1000 words. Lets move to Ford credit. 4 phone calls to set up auto pay and to find out that you can not AUTOMATICALLY pay each month over the monthly amount. You can manually make additional payments but can’t be set up automatically.Lets chat about service: My Touch went out in less than 4 months.... brought it in... Service says needs to order parts. 3 weeks later no follow-up except the email from the service department ask about the lengthy list of service they performed. Guess what? They didn’t do any of these services. And never followed up on the 1 thing I did ask them to do. I wonder if they billed Ford Motor Company for these bogus services. UGH come on Ford. Its 2019. Get rid of the bs sales tactics, update your finance software, and get a real service dept.

2002 Ford Taurus SEL - On January 5, 2013, I was backing out of my driveway and heard a pop. When I got out to look, my front drivers side tire was deflated. Come to find out, the coil spring broke and punctured the tire. I found out previous model years had a recall for this same issue but not 2002. I called Ford customer service at 800-392-3673 (1 for English then keep hitting 0 and youll get a live person. I didnt even bother waiting to listen to the messages, just kept hitting 0). I was told that there is not a current recall for this issue with this model year. What they did was document the concern by forwarding it to the National Highway Safety Board. This stinks, as this will now cost a pretty penny to get fixed.

Well, you may be able to call Ford Roadside Assistance 24/7, the question is - will they show?? In my experience, not in a timely fashion. My car broke down this morning on the highway, I phoned for service at 10:30am and 4 1/2 hours later, Im still waiting. AAA is likely worth the price for peace of mind.

Called Roadside Assistance on Christmas Day due to a flat (which of course is a big problem since you no longer have a spare and the inflation kit is worthless if you have any sidewall damage). Here is what transpired. I called and they confirmed a tow in about an hour. After an hour they called back to inform me that they cannot tow me to a dealership that is closed. On December 25th there are no dealerships open in the country!!! I asked if they could tow me home as courtesy especially since it was Christmas Day. They said, No it is out of policy. FYI the Owners Manual states that roadside assistance is available 24/7. PERIOD! No other rules or exceptions.Bottom line they towed me 3 1/2 hours later to a tow lot in literally the worst part of the city from where I had to make home. Forget the fact that I spent 4 hours of Christmas stranded because of Fords unstated policies, missed most of Christmas with my family and my newborn first grandchild. All Ford showed is that their custom care is a fiction (and possibly a violation of several consumer laws as they do not disclose this to their consumers). Bottom line if you need roadside assistance good luck if you need a tow outside of Dealer Hours. They simply dont care about their customers.

I purchased a new 2015 Ford Fusion Hybrid through my shared employee plan through Harley Davidson and Ford Motor Company. The car currently has 25K miles on it and I have had nothing but issues with it. The transmission went out at 20K miles. The radiator cracked at 25K. There has been faulty wiring in the seats and door panels to name a few. I wrote a letter to Ford Motor Company and they called me back with a case number and opened an investigation on their end. They never called me back when I left messages and provided no information to me on the buyback program. I was just informed today (as my car is on day 26 of being in service at the dealership) that my car does not qualify for a buyback. When I questioned as to why, she said, I dont know. Im not an attorney. Youd have to hire one.” I am so disappointed in Fords product, and horrible customer service.

2012 Ford Escape - Paint is peeling on both left and right rear wheel wells and the surface is starting to rust. When I reported problem to Ford Dealer they told me to get a repair estimate. I did and they told me they would have to submit it to Ford for approval. They said if I had purchased rust proofing it would have been covered. My position is that if the paint had not peeled there would be no rust. This problem has been identified on many other reviews and at the body shop where I obtained the estimate. I am prepared to take this issue to our provincial auto ombudsman if Ford does not take responsibility.

I received a safety recall notice 11S25/NHTSA Recall 12V-006 indicating problems with the splines in the torque converter and instructions to contact dealer for repair if vehicle loses forward and reverse power before Ford has parts to fix the problem. The letter stated that parts are not currently available and are anticipated to be available in the 2nd Quarter of 2012 and replacement of the torque converter will be free of charge (parts and labor). On 5/4/12, I lost acceleration on my 2005 Freestar (VIN **) and I towed it 30 miles back home. After contacting service manager, **, at Valley Ford Lincoln dealership, I towed my van there for repairs on 5/7/12. The service manager called after inspection to tell me that my transmission break down had nothing to do with the recall part. He quoted me $1,500 to break it down to determine the needed repair and further cost to repair it. I then had it towed to Century Transmission (421 E St, Lemoore, CA 93245; 559-925-8853) where it was repaired for the cost of $2,091. The owner, Raul, informed me that the torque converter had worn splines and was indeed the needed repair. The receipt and part were taken back to service manager, who consulted his technician, **. Upon inspecting the part, technician stated that the part was shot and that the repair cost was not bad and that they would have charged at least that much. The service manager said he would use my receipt to see if I could get some if any of my money back.When the owner, Jack Keller, was contacted, he indicated that I would not get reimbursed for the repair because I should have had it towed back to Ford for repair even though I was told it was not the covered part. In addition to not trusting Ford to be honest at that point, it would have been my 4th tow and I would still have owed Century for labor. I have the original receipt and the removed torque converter in my possession for needed inspection and proof that the splines are worn and the torque converter is bad. I would like to be reimbursed for the cost of repair to my transmission ($2,091).

Ford Customer Service treats its customers like 2nd class citizens. They tell you one thing then do another. The settlement offer payment I sent in on 09/19/12 took almost 2 weeks to post. Now I was told that they are selling my vehicle at a private sale if I do not send in the balance plus repossession fee which I have already done. It was delivered at 8:57am on 10/09/12 and as of now it has not been posted to my account. I have sent the money both times and Ford has faltered on their end by not posting the payments in a timely manner. They have moved the vehicle from 100 miles to 200 miles away. Now I have to get someone to go with so that I can get my vehicle if Ford decided to post the payment. Do not worry that there will most likely be another post if I ended up losing my vehicle because of the way Ford does business. I would never recommend Ford or Ford Credit to even my worst enemy, much less a friend.

After my Ford Expedition caught fire in the parking lots while sitting overnight, I took it to the dealership under a recall I found out about when I called them. They have had my car 3 days and they just called to tell me they did the 2 recalls but nothing is working that was damaged by the fire (brake lights, turn signals, hazard lights) and that would be my responsibility!

About six months ago around midnight my 2001 Ford truck caught on fire in the engine compartment and the fire was caught by our security camera. The next day the fire inspector informed me that there was a recall that was not performed on the truck and the defect was a switch under the hood that caused engine fires. I contacted Ford several times. Each time they said you will receive a letter within 15 days. Well its been months and nothing has been done by Ford?? I believe that Ford should have paid me for the loss of the truck.

ETA on repairing their FACTORY-WARRANTIED transmission is 2+ months. Why? Because the parts they need are backordered throughout the world. THATS how bad this problem is! The kicker? THEY REFUSE TO EVEN GIVE ME A LOANER. I have called every Ford number, every person, every dealer, complained (respectfully, never belligerent) as high as I can possibly go. They refuse to help. Zero. Nada. Nothing. What I have learned from all of this is that they (Ford) hate their customers.

Ford no longer has a fuel sensor and therefore if the fuel composition changes the computer does not adjust and you will be stranded. We have had our 2016 Explorer towed 3 times as the computer is not able to adjust to fuel composition and will not start, until the dealer resets the computer. DO NOT purchase this 2016. It is Fraud. They sell as a flex fuel. This is a lie and FORD needs to be sued.

In 2014 December I bought two brand new Ford transit connects with bumper to bumper 3 year 36000 mile warranty on both vehicles. Both vehicles encountered heater vibration problems and electrical problems with the lights. Took both vehicles to Ford and they worked on the first one by removing the center console to see what the problem was and they found a rodents nest and body parts which they clean up and removed, but it was not covered by the bumper to bumper warranty. It cost me out of pocket over 400.00 dollars. The lights they said that it wasnt the bulb but rodents also had eaten the wires which again it not cover either under the bumper to bumper warranty so I could not see paying any more but that cost me 90.00 more dollars. So I was not willing to pay to have the second transit looked at.My wife and I both had no luck with Fords main office service because they said it wasnt their fault that rodents are eating the wiring and nesting in the heater unit. Disgusted with their answer I asked why are they using soy oil in their wiring insulation, seat foam plus the numerous pounds of recycled plastics and gasket materials. Its like a buffet for the rodents, they told theyre being green! When I wrote the checks for both these vehicles at Ford I did not see anything about them using recycled crap in these brand new vehicles, if I did I would not have bought them. I told the person that contacted us Why dont you smear steak sauce all over the car. But by using soy oil in the manufacturing its the same results with the rodent problem.While we were at Ford they laughed and said we were lucky they had a new car in the shop last week that was towed in because rodents had enjoyed eating most of the wiring but they said their insurance company paid thousands of dollars to repair it, why is it the insurance companys problem when Ford is inviting disaster by using soy oil in the manufacturing process so they can say theyre green. But the consumers are not aware of this. My grandfather worked and retired from Ford motor company, hes rolling over in his grave now.I have always bought Fords since I have been driving. Never have I had issues like this before, their smug attitudes that its not their fault rodents are the problem, I say it is their fault for using soy oil and recycled crap for gaskets wiring insulation seat foam and trim products. There should be a class action law suit against them for the repairs. But theyre not the only ones doing it. Something needs to be done, Maybe the United States steel workers union needs to put up pick lines on all the dealerships to let people know theyre going to left in the cold.

I have a 2004 Mercury Mountaineer (same as Ford Explorer and now serviced by Ford). Vehicle has always been well maintained, garaged, and has low mileage of 68,000, but unfortunately Ive been the victim of 3 (so far) well known design flaws that were not covered because I was out of warranty. Each of these has carried a substantial price tag to correct. The first was the fan motor under the dash for heat. It made a loud clanking noise and there was no heat. I was told this was a common problem and the dash had to be pulled and the fan and motor replaced.The next issued appeared shortly after. The back panel just under the back windshield developed a vertical crack - top to bottom close to the center. Dealer told me it was a design flaw and pushing the panel to close in a spot other than center causes this area to flex and crack. Again, well known problem but not covered. (I have since noticed at least 50% of Explorers & Mountaineers I see on the road with a crack that are of this era). Most recently, I have developed rust behind the rear passenger wheel well. I have consulted 2 body shops and they both told me common problem with these models - usually just on one side. Design problem. This is a very expensive problem to fix, especially for a 10 year old vehicle.If not for these apparent common problems, Ive been pretty pleased with my vehicle, but I am very frustrated with Ford that they wont stand behind and repair these things. At 68,000 miles, I would like to continue driving this SUV, but Im afraid what could be next. Ive always bought Ford products, but their unwillingness to stand behind their product concerns me.

I have a 2017 Edge SEL with several upgrades. This is my 2nd Edge and it was the only model we seriously looked at before buying. 3 weeks after we purchased it we took a 7,000 mile cross country trip. I put over 100,000 miles on my 2011 Edge. I have not had any mechanical problems with either car. I did have a few accessory issues with the 2011, rearview camera, cruise control, and a window. I have had several Ford vehicles in the last 20 years and have been very satisfied with them. I have also owned a Mercedes Benz, Kia, GMC, Nissan and Acura in the same time span.

Just like everyone else here, I had a front spring (passengers side) on my 2002 Ford Taurus break and puncture my tire at a cost of $434, plus $103 for the tire. Being a former Ford dealership parts department manager, I know that there was a Field Service Action (recall) that did not involve the company actually calling the vehicles in to have the springs replaced, but provided extended warranty coverage for vehicles that experienced problems. I personally sold over 300 pairs of springs during the last year I worked. My vehicle no longer had coverage, like many of yours, apparently because either the vehicle was too old or had too many miles. I hate that I cant remember the FSA number or the age and mileage limitations.

We purchased a Ford Flex less than a month ago. The Flex has less than 1000 miles. I started to have transmission problems. Got stock in the third gear. I took back to the dealer Prestige in Mount Dora, FL where we bought the vehicle trusting that the Ford Service Staff could fix it. It took two weeks until the dealer called us up to say we could pick it up. We took back home and the next day the car was presenting the same problem. I am extremely disappointed with the quality, the service, the credibility of FORDs.The car has to go back to the shop this Monday and I have to time frame to get my vehicle up and running. I think Ford headquarters should step up, see what can be done about this extremely dissatisfied client. I bought a new vehicle because I didnt want to have car problems. Now I cant even trust that if this vehicle gets fixed that my car problems will be solved.

I own a Transit full-size van T350 built 5/2015 used for business. After 38000 miles the left rear axle seal failed and was replaced 11/30/16. One day later the hole axle seized after just 50 miles. After the warranty repair. It took to January 10/2017 to rebuild the rear axle (no parts available!!!) and to get the van back from the Dealer (Ford of Clermont, FL). Since then the van is creating a loud howling noise between 50 and 60 mph and a loud deep vibration noise over 70 mph. Four more attempts to repair/adjust. Did not fix the issue. Since 12/1/2016 the van spent over 100 days in the workshop trying to fix the rear axle under warranty without success. Since 4 weeks my dealer tries to get in touch with a Ford engineer to assess the issue. Without success. In the meantime the right axle seal failed and spilled all the oil on the road. In addition to the incompetence of the dealership Ford Customer Service is at no service for a customer who has a more complex issue than an oil change. I called Ford customer service several times but all they do is to get you in touch with the dealers management. Ford Customer Service is only set up to make you feel good and to mediate between dealer and customer. I feel that my only option now is to sue the dealer and Ford to get this faulty rear axle replaced.

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

I purchased a 2016 about 13 months ago. Paid a little over 17000 and now they offered me 9000 for trade in at the same location. Not to mention the cars stayed stalling out when you stop and the air is on. Its the worst car ever.

The rear strut bracket has rusted off, this is a safety issue common to this model. Replacement fender was $200.34, two weeks later it was $800.00. Ford said individual dealer prices for parts and service will vary. Therefore, we are unable to assist you, it must be resolved between you and the dealership. This should be a factory safety recall.

I was hit with a 2015 Dodge journey on the passenger side. The speed I was hit it wasnt for that much damage, the truck couldnt take it as it should, it bent the frame. The truck was totalled, and the Dodge journey only had minor damage on the front corner driver side. The plastic cover and the hood bent on the corner and some plastic parts totally repairable. Definitely ford has to do a lot better and redo this whole truck that drives like a Japanese car. The vibration for any little pothole is another story, terrible.

Its been over 3 months since I have reported issues with Sync and Navigation to the Ford Dealer and over a month since I wrote to the President NA, of Ford. They did respond and send a FSE to a service dealership to resolve the issue. He upgraded the software and said this will fix everything, I dont think he even checked if the problem is resolved. I have had my Edge back from them for 9 days and the problem is the same, they wanted videos of the issues which I sent them and have followed up. It seems they have only FSE for SYNC in NA and they are waiting for him to return to MI. Its obvious that customers are not important to Ford, I suppose Ford is what Mercury used to be!!

I want to sue Ford because they dont want to fix the problem with the rattling notice. Now they give a letter that explain why the notice. They should had give to me before I got my Fiesta or explain to the people what they should expect after driving for few miles. I REALLY NEED TO SUE THEM. I dont want money I just want them to take their car back and give my $4000 for the down payment.

Love the Ford Edge titanium! All the bells and whistles and is a v6. Great in snow and mud which I have a lot of both! Unfortunately the back light bar blew and was very expensive to replace. Most other issues, loose wires, happened under warranty. Love the product!

Purchased a 2015 Transit Connect XLT for our business at the end of December. Put on the road mid-January. March 18th the truck made a large noise and then died. We had it towed to the Ford Dealership where we purchased it. The dealership spoke to Tech Support for Ford.. Did a few things suggested and nothing worked. No one could/can give me a date about when it will be fixed. A new part was accelerated with no time frame delayed twice. The truck is sitting at the dealership. FORD CUSTOMER SERVICE has been USELESS. Their only answer is part is accelerated.I then went onto corporate website and emailed Tier 1 support who referred me back to the People I had been speaking too. The Service Reps that have never had called to tell us what is going on. No One Cares. No one can tell us when the part is due in. This week the Dealership took the part Ford was hoping would fix the truck from another truck and still it is not fixed. Again, no follow up from Customer Service. We have 6 Ford Trucks and have never had a problem. I will have to think long and hard before we will purchase another after this experience.

My Ford Escort is an old car made in 1995 and I have drove it since 2002. It has worked well for me and is still going. I hope it continues for some time longer and it will be missed when it goes.

My car staked several times since last year and I did return it to Ford dealer in Rustenburg and my car is on 38800 kms but now they say failed to take my car for service and I was waiting for my car to be on 40 000 km and to my knowledge is that I should service my car on 40 000 km. The problem of the car started last year and is a return job. Ford is no longer reliable. Please assist me in this regard.

Bought a used 2015 Ford F150 in 2020. Purchased a full coverage/premium warranty on the vehicle. About a year later the drivers side catalytic converter went bad at a replacement cost of $1,200. The catalytic converter isnt covered under the bumper to bumper warranty. They arent covered after 80k miles no matter when you bought the warranty. Such **. Zero customer loyalty.

I own a 97 F150 ext cab 4x4 4.6. This truck has been very reliable for years; it had an engine replacement a few years back. Three and a half weeks ago, I traded in my other F150 truck that was a 2006 with a 5.4 (not too good on fuel). Now, having a more economic vehicle, I havent driven the 97 in at least three weeks. On Thursday evening, I started the truck, let it run for 20 minutes (just to ensure the battery stayed charged), shut it off, had dinner and then went to bed about 9:30 and the truck was good then. I had to be into work early on Friday morning. We have had a lot of rain in recent weeks and I thought I may have to work outside. I grabbed my rain jacket from the back seat of my 97 truck at 3 am. On my way to work, the truck seemed good at that time (no burning smells). At 5:30 am, my wife called me at work to tell me that my truck was on fire in the driveway and caught the garage and house on fire. Luckily too, our wonderful neighbor that happened to wake up and look out their window had seen the blazing fire and woke up my family and got them out of the home. The neighbor also called 911 at that time. The local fire dept. also needs recognition to quick response. Had they been 20 minutes later, I think I would have lost my home and all of my garage. The truck is a total loss with melted radiator, hood, plenum, and all aluminum parts. The truck had a lift, tonneau cover and $1800 in tire and wheels are all gone. All the glass and interior is completely gone as well. Of course, the truck is paid for. It only had liability insurance and home insurance doesnt cover the vehicle. Im not sure how to proceed. After reading all the other posting, it is evident that there is an issue and Ford is very aware and is turning a blind eye to the problem. I am having a fire investigator look at the fire. I guess we will see what their thoughts are about fire and Fords ongoing issue.

Ford sold me new Ford Transit 2020 van and after only 6k miles and only few month of gentle use vans transmission broke. The van was making noise, no sensors went out so I kept driving and waiting for appointment to the shop for about 2 weeks. When at the shop I was told that all the fluid leaked out from transmission. I was driving this vehicle without transmission coolant for a period of few weeks so in my opinion the transmission is done and only a matter of time when it completely goes. People at the shop replaced the faulty part and send me on my way. When I called Ford customer care department to complain and ask to at least give me extended warranty so I feel more confident in the vehicle, and to know if transmission breaks again at least it would be covered under warranty. Ford customer care representative (Kaytlyn **) offered me a free oil change, can you believe this? A free oil change? Which made me even more upset about the whole situation and ford customer service.P.S They sold me a vehicle which was manufactured in January and I bought it in November, the van was passed from dealership to dealership with some miles on it until it found me and was sold to me as a new vehicle, salesperson failed to disclose this information until after the purchase. My advice is think twice before you buy a Ford product!

I would like to give kudos to the entire sales team at Five Star Ford Stone Mountain, but a special note of thanks should go to my salesperson Michael **. He displayed phenomenal professionalism and patience with me for the entire 6 plus hours I was at the dealership. He made me feel right at home and did not pressure me in any way. He understood what I wanted and what I didnt want. I left a happy customer with my 2018 F-150. Thanks again to Michael **. I will be a repeat customer.

I have had a 2000 F-150 Lariat 4x4 Ford truck for 12 years. All has been fine and no mechanical issues - 149k miles. Today I drove down, rented a video, drove out to Subway and ran in to order a sandwich. I came outside and my truck was on fire (engine compartment). By the time the fire department arrived, my ole red truck was a total loss. Why would it just catch on fire? The engine was off. Its really a bummer as now I am out an expensive ride. Plus I had just spent $1,440 on tires for it a week ago. This truck has been maintained - regular oil changes and not one problem. Basically it was very well taken care of. It seems to me there was some kind of malfunction in the engine compartment after shutting the vehicle down. This should have never happened.

Our 1997 Ford F 150 was sitting in the parking lot at a near by pub caught on fire. The truck was not running and there were no mechanical problems with it at the time. Keep in mind. This happened last year in October (2013). There were 4 off duty firefighters present, and a pumper was called in.

I leased a 2015 Ford Fusion in the fall/winter of 2014 and have had it for 3 years and it gave me no problems the entire time. I took it on a few trips and it was great! I just traded it in thinking I would try a foreign car to take advantage of the mileage that they advertise so I traded it in for a 2017 Kia Optima. Ive had this car for less than 2 months and it has given me nothing but trouble (electrical/engine related). Its been in the shop for 2 weeks now and I havent heard any updates from the service manager as to when itll be fixed, or what the problems are with it. Ive dealt with the roadside assistance, the service center, the corporate office and of course the dealership and Ive been sorely disappointed with every aspect of Kias customer service. Ive been treated like a number and told that if Im unsatisfied with the vehicle that I should wrap it around a tree and get something else. Im never purchasing from Kia again... I miss my Ford sooo much!!!

Bought a 2018 F-150 XLT FX4 off road in May of 2018 and have many of issues. The major issue is the warped dashboard. Ford knows about the issue but will not do anything about it. Many of the new car trucks on the lots have this issue. The other issues that you need to be made aware of is; leaking water at the fire wall onto the brake pedal (3rd time in the shop and cant find the leak), both fog lights replaced because of broken on the inside, both drive and passenger seatbelts had to be replaced, 2 tail light bulbs replaced before realizing that the house was leaking and holding water, and the transmission has been looked at more than 5 times now. Every little thing that was covered by warranty has found its way on to Carfax. The price in may was $60,000.00 now because of the work the value of the truck is only $37,000.00. Be careful.

Our key was locked inside the car. I called them at 9:30 pm on 7/6/2018. They set up C&J towing in Madison, GA(50 miles away) to come unlock our vehicle and they would be there in 90 minutes. Two hours later I was told they would be there in 15 minutes. They never showed up and would not answer my calls. It was 4:00am before they called someone else to come out. Which would be 45 minutes before they would get there. Which they did show up and unlocked the door. We were traveling home from our vacation and had been on the road since 9:00am that morning. I really don’t understand why they called someone so far away to start with. VERY DISAPPOINTED in this service.

STAY AWAY FROM ALL FORDS AND BUT ESPECIALLY THIS DEALERSHIP. My daughter purchased a 2015 C-Max from a dealer in RVA. With less than 7K miles on that vehicle, something from the road (according to Wynne Service), popped up and caused a screen cover to fall off the vehicle (which tells me something about the quality of a Ford). With an opportunity to take care of a Ford Customer, and a 30K vehicle, Wynne Ford, its Service Dept, management and CEO decided NOT to take care of the customer. After receiving a call at 8 am from service mgr., my daughter was told that the part was covered under warranty. 4 hours later, the same guy called back and said that it would not be covered due to normal wear and tear. We were later told by a member of Sr Management that Service Mgr did not verify tech assessment, and that the tech was not qualified (RED FLAG)!! Sr Mgr continued to stand by not covered, however offered to sell part at employee discount and no labor ($148). I explained that the dealership should be making that right due to all of the customer service nightmare that my daughter had been through, so she said she would speak to the CEO of Dealership to see if he would cover it... He refused!!! And my daughter is a supposed VIP Customer...whatever that means for Ford!!! We also filed a complaint with FORD ConsumerAffairs, and again got nowhere. They could have cared less about taking care of their customers. SO FORD, you have lost 3 customers who are in their early 20s. No chance at ever regaining their business! Nice work! So, he could have kept 3 FORD customers for a mere $150, but instead, my daughter, and 2 other family members, will be trading in their 2015 FORD vehicles, purchased in August, for another Car and rest assured it will not be a FORD product!! Moral of the story is.... the expectation of Customer service is non-existent in this Dealership, or with FORD in general... Bottom line: Chick-Fil-A gives me Customer Service 100 times better when I order a $4 kids meal! Nice Job Wynne. Way to look out for your brand. NOT!!

Id give zero stars if that was possible. Back story: never owned US made car. Drove just about every brand of Japanese car out there since 83, with no major complaints. I decided perhaps it was time to give a US company a try and my research suggested Ford the best of them. I got a new Explorer. Explorer seemed like a solid vehicle until at 20k miles it started to suffer some mysterious electrical problem, the worst of which manifests itself by hitting the gas pedal and nothing happens. The revs are there, its just nada between transmission and the engine. It can last a few seconds to a few minutes and when it does finally engage, the car leaps forward similar to what happens when you drop the clutch hard on a manual car.Other things are rear view cam coming on when going forward, cruise control shutting off for no reason etc. Worst, and potentially dangerous is the dead motor thing. Left me dead in the water in an intersection the other day. Brought it to Ford service three times now. First two times, being (apparently) an electrical issue, and an intermittent one at that, of course they couldnt reproduce the problem or fix it. Third time was the charm as I walked the tech out and it did it for him in person, so he confirmed it and said he thought it was electrical vs. a transmission issue. Once they got it in the shop, you guessed it, they could not reproduce it, and no fix.Now Im getting pissed. Many phone calls, etc. later to Ford corporate, them generally doing jack** to help me, etc., they then ask me to bring it in for a 4th time! I said I would, if they would at least tell me what they would happen after #4 visit and no fix: replace the car, let me out of the lease, etc. if after #4 if was not fixed. Their response was we will evaluate that afterward in a good faith review I responded, So if after #4 and nothing is fixed, we go onto #5? They ignored the Q. Seemed pretty reasonable request to me...Hence a total non answer and yet, I should bring it in for #4 with zero commitment from them, so at that point I declined knowing it was a waste of time and all they are doing is trying to wear me down and give up. I have 7 months left on the lease. So, it appears Im stuck with Ford until the lease run out (which is me paying for a defective car), pay the lease off and walk, which is me throwing $ in the toilet on a defective car. And Ford was supposed to be the most reliable of US brands. No wonder we continue to lose market share to the Japanese, etc.

CVT TRANSMISSION... BREAKS DOWN AND LEAVES YOU STRANDED. Ford will not back it and theres a class action suit against Ford and they dont care! Google CVT Mercury Montego or Ford Freestyle and hundreds of complaints. Do not buy Ford Mercury as they dont care!

Very disappointed with Ford Motor Company. We purchased 2012 Ford Focus with 92,000 miles for my daughter in college. Good dependable vehicle - after 1.5 months the SYNC radio started to go in and out. After about a week of this - completely black screen. My daughter is at college and could not get back to dealer we purchased it from - they made repair of the SYNC module for $907. I then found that Ford had a warranty for this issue, regardless of miles - but limited to 5 years.So Ford says tough luck to me - while I find this terrible that with hands free and safety concerns that Ford would not stand behind this issue when they know they have one. My dad, My dads brother, My dads dad, My moms dad dad, 3 other uncles all retired from Ford Motor Company - some even drove test cars for Henry Ford 1st. I will never purchase another Ford product again after knowing that they know they have issue but refuse to address the issue when they know it was never fixed.Areal was the man who took my call at Ford and said that no one else would ever tell me different - it expired and Ford does not care that the hands free is not functional for phone in their car they manufacture. I WILL ONLY BUY GENERAL MOTOR VEHICLES FOR THE REST OF MY LIFE - this is terrible service FORD MOTOR COMPANY. Shame on you. Gerald **.

Ford’s customer relations call center is not worth the time or effort. We have two Ford Escapes in our family and I drive a Ford Escape as my company car. My company vehicle is still under factory warranty. I had a concern with my company vehicle so I called the customer care phone number, a case number was assigned and I was given a contact number with an extension. When I call the number, I received a recorded message to leave my case number along with a contact phone number and my call would be returned in the next 24 hours. Over the past few weeks I have called this number and left several messages, never received a call back. Calling the Ford Customer Care Center has only added more frustration to an already difficult situation. As it stands right now, I have no intention of ever purchasing another Ford vehicle and am planning on sharing my experience with our company’s fleet manager.

Safety Concerns with Ford Motor Company - 2/16/2013: As we merged on to Lakeville Highway, Petaluma, CA we began to accelerate and the vehicle revved but would not shift out of first gear. We contacted Ford Motor Company and the vehicle was towed to Henry Curtis Ford of Petaluma. My mother-in-law drove from Brentwood to Petaluma to pick up my husband, myself, and our dog. Sales manager William said he would reimburse her cost for gas and work on a rental if they determined Ford was liable for the vehicles issue.2/18/2013: Henry Curtis Ford contacted us stating the vehicle had a lot of codes they would need to weed through to determine what the issue was with the car (which is different than what the original receipt stated). Henry Curtis Ford said we could now have a rental vehicle and sent us to Enterprise. Enterprise rented us a Chevy Impala. 2/20/2013: Enterprise asked us to return the Impala and exchanged it for a Dodge Avenger. 2/21/2013: Henry Curtis Ford claimed the vehicle was fixed and could be picked up. Future Ford and Lincoln of Concord arranged to have the vehicle driven by Ford from Petaluma to Concord.2/22/2013: Per Future Ford of Concord, the vehicle would arrive at my work when I was off at 1:30pm so I should return the rental, which I did on my lunch break. Future Ford of Concord called to let me know the vehicle had an issue on the drive to Concord from Petaluma; it would not shift gears or accelerate. Future Ford of Concord picked me up and took me to Hertz to get a rental, a Mazda 3. I went to Future Ford to get my receipt from Henry Curtis Ford. The receipt basically said nothing was wrong with my car, no errors came up on tests, and it was returned. This is different than what my husband and I were told from the Service Advisor. I called Henry Curtis Ford and left a message for Joseph **. I spoke with the Service Advisor Andy ** at Concord Ford and asked his notes be thorough and include all communications with their technicians, any tests or maintenance performed, and documentation of our communications. I discussed my concerns with the Sales Manager William who appeared concerned about the situation. William assured me he would be able to reimburse Angela for the gas, but since she was not local, he would have to look into how.2/23/2013: Concord Ford detailed the Mazda 3 rental since it had a funny smell and Hertz is not open on Saturdays. 2/25/2013: I spoke with Andy ** at Future Ford to try and understand the issue and procedure to correct it. I called Ford Manufacturer and opened a claim. The claim was escalated and assigned to Leslie ** (866-631-3788, extension **, email: **). I spoke with Joe **, Service Advisor at Henry Curtis Ford, and advised him of how the receipt was written. He said he would fix it and send it back to us. 2/26/2013: I left a message for Leslie since I had not heard back. 2/27/2013: Leslie called me back on 2/27/2013 and stated a Ford script that they stand behind their warranty and asked if she could offer me a Service package to help with my trouble. I told her I was scared and I have never been in this sort of situation. I asked how long this may go on and she said she had no idea. 3/1/2013: I spoke with Andy ** at Future Ford. 3/4/2013: I went to Future Ford to check in on gas refund from 2/16/2013. William had not yet found a way to refund the gas, such as providing a gift card. William said he would have a check sent to Angela. 3/5/2013: I called Joseph ** at Henry Curtis Ford and asked if the receipt was updated or mailed. He said it had been updated and mailed but he would mail again since we did not receive. 3/6/2013: The Mazda 3 rental began to smell again, so I exchanged the vehicle for another option at Hertz, a Chevy Cruz. I contacted Ford and spoke with Leslie. I told her I was so upset and I wanted to drive my car and I was unhappy with the rentals. I pleaded to have my car fixed, replaced, or a buyback. She said she couldn’t fix it any sooner, so I said to go forward with the buyback. This conversation was really hard. I was literally to my breaking point, in tears, and she made me feel like I was asking a favor they couldnt fulfill. Leslie spoke down to me and said she couldnt control what they had at the rental agency and she could only file requests for buybacks, which could take up to 10 business days. Ford has the buyback starting on 3/7/13 and Leslie insisted multiple times in future conversations I requested it on the 7th. I didnt see a point in arguing, but I took notes and documented the 6th personally.3/8/2013: I spoke with Andy ** regarding parts and status. 3/14/2013: After another request had been made with Joseph ** for the receipt to be sent and it was not received (exact date of second request was not documented), I drove to Petaluma to get the receipt. The receipt was still not updated to the same information they had said over the phone; the only note that was added said the issue may be related to PCM. This was never mentioned to us during the time the car was in Petaluma; it was only something thought to be the issue after Ford in Concord had got the issue to occur in a picture they took and sent to a Ford technician, via their hotline. Rick **, Service Manager at Future Ford, calls to tell me they are still waiting on a part called the PCM, but it is on back order and they will not receive it in their factory until the 20th and have an emergency order to have it in expedited. I was in the Petaluma dealership and missed the call. I called Rick back upon leaving and left a message asking him to call me back. I called Leslie ** (assigned to my claim with Ford) and left a message. Upon getting home, Joseph **s receipt was received in the mail.3/18/2013: 30 days no vehicle, 8 business days into buyback request, and no follow up. I called Leslie ** and left a call back message. 3/19/2013: I went to Concord Ford, left a note for Rick ** to call me back, and spoke with William about the check for Angelas gas. He had her information and said he was still working on getting it made. I spoke with Andy **. 3/20/2013: I stayed home from work to focus on getting this resolved, 32 days in. I called Leslie and left another message. I went to Ford Manufacturer’s Customer Service to request my issue be addressed, escalated, or resolved. I spoke with a gentleman named Bruce who assured me I could get a call back from Leslie or her superior within 1 business day. Bruce was a very kind representative who conveyed a sincere tone and empathy. Leslie returned my call later in the afternoon. The conversation was really intense and it was clear she was irritated with me and felt she did not need to check in with me until she had more information. I dont even know how to write how this call made me feel. It was emotional and it impacted my judgment of Ford more than any of the issues I had with my car. I have never been made to feel as insignificant by a company as I was that day. There was no regard for my situation or remorse for them being the reason it was caused. Leslie was cold and uncooperative. End of the business day, Rick ** from Future Ford of Concord called to say they fixed the problem. I shared with him we are afraid of the vehicle and for our safety. I requested they leave the vehicle there since we will not risk driving it, or to tow it to our home. They said they would keep it there until they heard back from Leslie **.3/21/2013: I called Leslie and pleaded for an answer and she advised they had not returned a response and that the buyback request is dealt with behind the scenes and she will let me know when a decision is made. I asked why it was taking longer than the ten business days she stated and she said it can take longer in different situations. She said if I went through BBB, it would likely take 30 business days. She said she may hear back on Monday and she would call me then as she was out of the office on Friday and the weekend.3/25/2013: I called Leslie and left a message in the morning, a second in the afternoon, and called one last time in the evening, and she answered. She advised she did not have any additional information and would call me when she did. 3/27/2013: I called Leslie in the early afternoon. I received a callback in the early evening. Leslie said the buyback was declined and could not elaborate as to why. The response I was given after 15 business days was It did not meet your state’s Lemon Law requirements. Leslie ** offered to pay 1 months car payment for my inconvenience. She stated the check will be processed through the dealerships accounting department, which usually takes 10 business days.3/28/2013: Future Ford of Concord asked me to pick up my vehicle and they could not tow it as there would be an expense to Ford. 3/29/2013: I picked up our Fusion from Future Ford in Concord. My husband drove the car home. Prior to the issue, the vehicle seamlessly shifted through all the gears. Now you can feel a distinctive shift in gears from first gear through third. The vehicle now also has a rough idle as if it were under a slight load, similar to the air conditioner is running.3/30/2013: I went to Future Ford to ask Andy to update the receipt. The write up did not specify the issue is intermittent. Andy stated the car shifts hard since it is an adaptive transmission, which learns how you drive. This left me concerned on how they drove my vehicle when they put the 100 miles to test the replacement PCM. Angela received the check in the mail for the amount of $67.50. 3/31/2013 - 4/1/2013: The Fusion is in our driveway as we are afraid to drive it. I received a ticket in the mail addressed to my husband and me, stating we went through a tollbooth for the bay bridge on 3/20/2013 at 12:09pm without paying. The ticket said we owed a total of $29.00.4/2/2013: I went to Future Ford and asked to speak with the General Manager of all operations for the location. William said he was the General Manager of sales and could assist. I politely declined but gave him the copy of the ticket and waited 14 minutes for him to return. He tried to review the issue with me but I politely declined. He asked me to wait another moment. I waited for 2 minutes until he returned and brought me to the Service area to speak with a Service Manager. I politely declined and asked to speak with the General Manager of all operations for the location. Rick ** assisted me 2 minutes later. I advised Rick ** (General Manager of Future Auto Center of Concord) of my issues, concerns, and request for the buyback. We discussed the situation. He seemed to have a realistic understanding of my situation and advised he would attempt to bring the issue to the manufacturer’s attention again and contact me on 4/3/2013 to touch base or provide feedback. Rick also confirmed a check would be in the mail the following day for the Fast Trac ticket. I emailed Rick ** my letter for my buyback request, and the timeline (up-to-date timeline).4/3/2013: I received an email from Rick **: “Thanks for the information and sharing your concerns. I have spoken to our Ford Zone Manager for Fixed Operations and provided him your information. I have asked him to review the information and see if there is anything else that can be done. He has told me that he will be contacting you in the next 24 hours and will have the file reviewed, which may take a few days. If you could please shoot me an email when you hear from him, I would appreciate it.”4/3/2013: I received a call from Brian with Ford Motor Company who advised me of his meeting and conversation from Rick **. He stated he intended to escalate my situation and concerns with Ford Motor Company and request my file be reviewed again. He stated he would follow up no later than 3 business days. I replied to Rick **’s email: “Rick, Thank you for your follow-up email. I appreciate your involvement and pursuit of my concerns. Brian called after leaving the Concord Future Ford office and advised he would escalate my situation with Ford Motor Company. I should hear from Brian within the next 3 business days.” 4/4/2013: The Fusion is in our driveway as we are afraid to drive it.My husband and I were both excited and anxious to purchase a new car. The monetary commitment involved in this investment was daunting to us, so when making this decision, we naturally looked toward Ford, a company we have always trusted. Regrettably, the ensuing debacle we have become embroiled in to obtain a Lemon Law buyback has made us second guess the decision entirely. We feel it is apparent that there is a failure on the part of Ford to address this issue in a timely manner. According to the Lemon Law of California, part of the criteria to have the company buy back a vehicle is that the owner is unable to use the vehicle for 30 days due to an automotive problem that puts the owner’s safety at risk. This is exactly what has transpired, and yet we were denied by Ford Motor Company for the buyback request. As a result, we are now taking any and every action reasonable to obtain a buyback. Further, we have engaged in a grassroots campaign on Facebook, created fliers, and pursued other creative methods to inform the public of the poor treatment and problems we have endured by purchasing this particular Ford product.In order to rectify this negligence, please assist as follows (listed in order of preference): (1) get the buyback request approved; (2) exchange our current vehicle at no additional cost (unless the new vehicle is of a greater cost than the original overall cost including all taxes, fees, incentives, and cash down). We agree to honor the difference in mileage at a prorated price to ensure this costly imposition is resolved in the quickest, safest, and most satisfactory way. Thank you in advance for your help.

A few years ago, I purchased a 2004 White Police Interceptor Crown Victoria. Shortly after the purchase, I noticed that the paint was peeling and blowing away with the wind. This was not my first experience with this condition, so I knew immediately what was wrong. Incompatibility between the paint and primer used at the factory. At the start of flaking, I scraped away the loose paint on the edges of the patch, primered it with a spray can hoping to seal the edges and not allow the wind to lift more of the paint. Then I repainted the spots with a spray can of white paint. Sorry to report that this patch only lasted a matter of weeks before the wind got under the original paint once again and flaking continued. I have a bunch of pictures showing this condition covering most of the roof and trunk lid as well spots on the rest of the car. I had thought of putting a sign on the car stating that this was an original Ford paint job that was flaking away, but I havent done that yet. I had to at least prime the roof spots because rust was starting to show. I called Ford service only to find out the people who answered were not Ford employees, but a company hired as gatekeepers to fend off pesky complaints that they probably dumped in the trash at the end of each shift. Apparently Ford is not interested in owning up to their mistake with the paint job as they have ignored my request for a fix. As I said above, this is not my first experience with this issue.I purchased a 1986 Ford F-150 that exhibited the exact same problem with the paint, and after much correspondence with Ford (at that time you could talk directly to a Ford rep.), they recalled the truck, stripped the paint completely and repainted the whole truck. I am very pleased with this car in every other way and would be forever grateful if someone out there could reach into Ford and bring this to their attention, and hopefully, a satisfactory resolution. Thanks.

My Ford Edge is black with sparkle in the paint and 22 in wheels. It drives smooth and has remote start. It is all wheel drive and includes a backup camera. The car drives well in the snow which we get a lot of here. The size of the car is perfect and the accessories. It has every option that you can think of. The interior is all leather. And overall, its a nice car. However, the entire top is glass which is cold. The back does not hold very much without putting the seats down. Also, there is so many accessories that things can go wrong. Still, I love the car.

Ford is refusing to fix our 09 Escapes power steering issue after issuing a NHTSA recall in July 2014. (14S05) At the time of recall our car didnt have any problems. Ford took the cheap way out and reprogrammed the steering module which fixed nothing. It was a way for Ford to clear our VIN number from the NHTSA recall list. 10,422 miles after the reprogramming the power steering failed. Ford says its now our problem and we have to pay to fix the car. $1,327.90. The car is now showing trouble code B1342 and needs its steering column replaced. If you are having the same problems please report it to NHTSA ASAP. They are investigating Ford for not fixing their recalls. As of right now they have 122 complaints.

Ford Flex SE 4dr Crossover 2013 car and I am experiencing for the 2nd time a door ajar issue. I fixed one door already and now a 2nd door is having the issue. Not a big problem but it triggers the alarm to go off randomly. And of course it goes off in the middle of the night 2 am, 5 am, its 3 nights in a row!!! I chatted with Ford and they took my feedback and ignored my issue. Online there are tons people experiencing this issue and Ford does not care or do a recall or fix it!!! WOW. Such terrible service. I have been a Ford driver for 30 years but this will be my last Ford!!!

I like the sound system in the Mercury. Trunk is extremely roomy as well as the overall space and its a pleasure to drive when its not broke down. Love that the seats recline all the way back and the back seats fold in for added cargo space for the trunk. But Im not really pleased with this car like I would have hoped to be. It has been unreliable on several occasions and its giving me more headaches than pleasure breaking down on me. Also the console is way smaller than I expected and I wanted a deeper glove box. The drink holders arent adjustable for bigger cups which is very aggravating. I also wanted the car to come with 5 star rally wheels instead of standard spare tire. I wish that the overall length was a little bit bigger and the access to certain areas under the hood was better aligned for easier working space and the doors and windows access for the back seats are made ridiculous.

Ford Freestar - Had car inspected 1/24/14 & had rear struts put on...no problem. Took my car in 1/2015 & when brakes where being put, guy noticed large hole in wheel well. There is a recall for this part and Ford said the corrosion is too large to fix under the recall.

My 2013 Ford Fiesta hatchback titanium required a tow in year 3 with no other issues other than the battery dying and the radio console freezing up a few times which I was able to fix myself. It is an American made car that was extremely well priced with attractive features such as moonroof, leather seats, heated seats, rear camera, GPS system, enhanced audio sound system that a lot of the foreign cars offer at their base price models. It came in a manual which was important to me and hard to find. Some of the car pieces are made of plastic though where it should not be. The hood latch and several metal pieces under the hood have seized which I find absurd since I take great care of my vehicle. The whole vehicle is dependent upon a computer system that can be quite finicky at times especially when wet or cold outside.

Worst experience ever for purchasing a brand new truck with 9 miles on it. Didnt even have the truck 24hrs and the truck dies on the side of the highway. All the dealership Framingham Ford and Ford motor company could say is, Sorry. Well fix it. Not one offer of an extended warranty or a gift card of some sorts. They dont care about there consumers. They just care about taking your money.

I have a 2010 XLT with the paint blistering down to bare metal on both sides of the truck. (pictures attached) I am seeing this on many of the trucks of this vintage in my town and they all look very similar. Ford wont do anything about this unless there is a perforation right through. This is clearly related to the paint not being prepped properly. I also had to have the bonnet on this truck painted after 6 months after buying it new because it was blistering behind the edge of the grill. I had a 1998 xlt with 300K on it and I drove it until 2010. The driving conditions were exactly the same and the paint had no issues. I had a guy at Ford tell me on the QT that some people are drilling holes in the problem area and letting it rust to get around Fords policy and fix it. I didnt want to do this so I talked to the dealer, contacted national reps from the US and Canada on this forum.... Big fat nothing.So... after 24 straight years of driving nothing but Ford trucks my new Ram will be here on Friday. IMO Fords quality has gone down and their policy on paint sucks. Sour grapes, you bet!!! Please reply if you have paint problems. I think this is a widespread problem Ford should be dealing with. Get out your drills boys if you want this fixed.

Recently when driving my vehicle, which is one year out of warranty, Ive found that my car stops suddenly in the middle of the road, with traffic behind me! A small wrench light comes on, the car starts shaking and stops driving. I have to turn off and restart the car to get it going again, until it feels like dying again. Ive gotten stuck now 1-3 times a day, once in the middle of a busy intersection. Once it happened on the highway, and luckily no one was directly behind me for the moment, and I was able to limp my car to the shoulder (3 lanes over). My car gives me no limp-ability any longer.Ford gives me no satisfaction, although they acknowledge that this has happened with other years & models, and offered a temporary fix program (it appears to be a defective throttle body that needs to be replaced) for some of those vehicles, but that temporary deal is over now. I refuse to pay Ford to fix my problem, and now just plan to get rid of this vehicle and never buy a Ford again.

This car started off my dream car. I moved from Louisiana to California about 4 years ago and the troubles began. Apparently the car cannot handle the hills and inclines of San Diego. About a year after moving here I started having a slight thud after putting far in reverse. My husband said I just needed to let the motor wind down before putting in drive. It wasnt an everyday all the time problem. Just intermittent then last year it began to shut off on me going down the road. I would stop at a stop sign or red light and the car literally would crawl then hard bang and take off. The problems got more frequent and worse. I was involved in a frontal collision doing about 30 miles an hour, enough to send the other car that ran the red light into a 360 turn and not one air bag in the car went off. $13000.00 dollars worth of damage to the front end of my car and not one air bag inflated. Thank god we were all buckled up. After the accident I drove the car for about 2 weeks before the car literally sounded like it was grinding rocks, transmission slipping severely and I was afraid to drive it. I take it into the local Ford dealership and after having it for 2 days I get a call saying they cant figure it out. 10 minutes later they call and say its ready. I get there and Im told you need a new transmission. $5700 for a transmission that apparently has some defects from all of the other people Ive read complaining having the same issues! Ford should be ashamed for putting a transmission in a family car that is potentially unsafe and unreliable. Beware when buying one of these.

In July 2017 our 2013 Ford F-150 lost all braking power. Had truck towed and they replaced Master Cylinder and brake booster. I researched and found our truck was manufactured 4 months too early to be included in a recall for this very issue. Ford headquarters finally agreed to pay us $350 of our $574 bill. We have a complaint number and approval code. HOWEVER it is October and the local dealership Sam Packs Ford Country of Lewisville TX refuses to cut our partial hush payment! Ive emailed and called too many times to both headquarters and local shop!!! Im done with Ford and ready to spread the word of their refusal to admit to faulty parts and refusal to honor partial payment! They are liable and are trying to avoid all accountability. Shame on Ford as we all know BRAKES ARE OPTIONAL on Ford vehicles!!!

1.27.14 - My beloved 14 year old 2001 F-150 started on fire while it sitting at my work parking lot most all day, since 10:30 am. The fire started after 4:25 PM, was seen at 4:40 PM, fully engulfed so much that it was too hot and dangerous for us (non-professional firefighters) to take the risk of trying to put out this blue-hot fire. When the firefighters go there and put the fire out, they were surprised at how hot this fire burned, so hot that it melted the hood totally, burned the tires, melted the interior back to the seats. Of course it is a total loss. I have started a case with Ford, dont know where that will go. This was such a surprise, it could have been SO MUCH worse. Had either of our sons been driving it, had it been parked close to our home or garage, had it been closer to other cars..... the list goes on and on and on. .

I just traded my 2013 Edge to get the new and improved 2015 Edge... Have the EcoBoost 4 cylinder in both and the 2015 improvement on the motor is great but the rest I am not impressed. It came with the cheap mats Ford installs and so I ordered the all weather mats for another 95.00 only to find the driver mat doesnt even go up under the pedals where most of the crud falls off... Whats up with that Ford. I sure some DS blamed his accident on a pedal catching on the mat. Next the driver seat is terrible uncomfortable with the seat portion bolster way higher than the seat so I carry my weight on the outside of my thighs. I am not a huge guy at 5-9 190 either... Other complaint is they shrunk the controls behind the steering wheel and I find them more difficult to use. They are quieter inside but overall I wish I had my trade money back and still driving my 2013 Edge... Not really any improvement overall in my book. I will be looking for something else in a couple years for sure.

This car has faulty door latches that can stop working at any time. I now have my two rear doors held closed with rope, handle to handle. The front driver’s side door is stopped from opening with the seat belt attached to it. The driver must hold on to the door around turns to stop it from opening. Good thing my 2001 Jeep doesn’t have these problems.

I am very upset to the point where I am in the midst of contacting the Better Business Bureau and posting a blog online regarding your company lack of integrity and manner of doing business. In November, my 2010 Ford Edge which is currently financed through your company caught on fire due to an ABS issue. I bought the vehicle as a used vehicle in 2013. I contacted my local dealership to report the problem. It took them 7 days before someone contacted me regarding a diagnosis of the problem. The car was towed but someone failed to address the issue. I was initially told it was my issue. Coincidentally, I went online and found out that that there was an issue and there was a recall at which point someone decided that they will look into the matter. The service department decided that they would begin repair on the vehicle. I was given a rental while the repair were to be done.First, the service repair advisor was incompetent as I had been calling everyday to get a status of the vehicle and each time I was told that they are working on it or the parts was not in. Your record would also reflect every time I made a phone call and spoke to someone, even calls made to your corporate headquarters. I was even assured that because of the situation everything would be handled. What I fail to understand that why it took almost 5 weeks for a part to come in. Its a Ford vehicle part, should be readily accessible. It is not an older model vehicle so what was the issue here?Here is where I am really pissed off with this whole situation. My mom went in today to get her vehicle oil changed. Note, hers is 2014 Edge as well. I relayed my concern to her and she decided to find out exactly what was going on. Ironically, what my mom was told that is the they can pick the car up today. How coincidental? She asked about the rental and was told that they were only covered for 10 days. Well, that is not acceptable or reasonable. We had no control on how long it would have taken to repair the vehicle. Why should we be penalized with a $1500.00 bill when nothing that occurred was within our control. Ford Motor Company was in total control of this situation from beginning to end and we are now receiving the ** end of this situation by being held hostage to pay a $1500.00 rental bill which I dont have especially this time of the year.Your local dealership was less than accommodating and did nothing within their power to expedite the repair of the vehicle. This was I believe the company did in order to recoup the cost of repairing the vehicle. They held on to the vehicle for as long as they could. The prolonged the process, which increased the cost of the rental, which was deceitful and as unprofessional. Your company is not a small mom and pop repair shop. You are a major company and should have pride and integrity in the way you do business. My mom has been a valued Ford customer for over 20 years. Every vehicle she has ever owned was a Ford vehicle. This has left us and her very dissatisfied with your company and your business practice. I still feels that we can come to some amicable agreement. As I said before, I am between a rock and a hard place as I have no other choice because I will need my vehicle especially since I am one vehicle home currently since I also I have another Ford vehicle that is also down because of needed repairs.I close with this statement - I am a very unhappy and dissatisfied customer. I am also not going to roll over and let this slide. Based on how this turns on it is my intent to take further action on this matter. I do intend to post pictures on the Internet of the vehicle. It may cost me $1500.00 but in the long run when I am done it will cost the company more based on reviews I will post online and providing feedback and reviews for this vehicle and your company as a whole. Looking forward to hearing from you. I would rate lower than a 1 star. Unfortunately it does not go lower than a 1.

The Ford Crown Victoria is well built and solid full sized car. Handles 5 adults with plenty of trunk space. Not manufactured anymore (last year produced - 2011) but is well worth buying used as these cars are extremely durable, reliable and hold up well under the harshest conditions. Smooth ride, excellent handling, 4 wheel disc brakes provide superior breaking, whisper quiet smooth V8 with plenty of power. Comfortable and stylish as well. Easy to repair and offers many safety features with excellent crash protection. Downside: can be hard to park due to large size, fair to decent gas consumption averaging 16-17 city / 20-25 hwy.

Purchased 2014 Ford Fiesta new in May 2014. Automatic Transmission started slipping within 5 months. Car was shaking and shuddering in traffic jam in San Francisco. Feels like Im a kid trying to learn how to use a manual transmission. Took it in 4 times (about every 6 months) and each time the dealer reprogrammed the computer that controls the clutch. Runs ok for a while, then starts acting up again. Yesterday the dealer verified that the clutch was slipping after reprogramming and that clutch must be replaced. The car doesnt even have 36,000 miles on it. Of course the parts to repair the car on back-order for at least 4 months. And the real kicker. Im moving 500 miles south next week. The dealer told me that if I take the Fiesta into another dealership, they will not honor the diagnosis to replace the clutch until they make their own evaluation. What a total disappointment in Ford. I purchased new Fords in 1982, 1988, 1992, 1999, 2003, 2005, and 2014. NEVER again. No more Fix or Repair daily for me.

2013 Ford Flex SEL AWD bought certified used March 2015. Great car up until 70,000 problem after problem. On our 3rd ptu, amongst numerous repairs including but not limited to rack and pinion, control arms, carrier bearing, whole engine seal. This car has been nothing but a headache going back and forth to dealership. Half the time for warranty work (CPO Ford warranty) and the other half for problems arising from dealership lack of quality workmanship. I am currently going back because they fixed my blower motor but now steering wheel sits crooked. Car was not brought in like that. I am glad I purchased warranty but quality workmanship and parts would not require this much maintenance in opinion.

Last night, I spent the night at my boyfriends. I was awakened to the sound of an alarm and people screaming. I looked out the window and his Ford 1995 F150 was blazing. There were flames and black smoke and the smell of rubber. He was working and so, after calling the fire department, I called him. The truck had been sitting in the parking lot for three days and this night was the coldest night of the week and it was raining. I was thinking that someone set the truck on fire but, after reading the information on this site, I am shocked and amazed. My mom bought this truck from a dealership about ten years ago and it was well maintained. Apparently, that means nothing and filing any paperwork with Ford would be useless. This really sucks. We will never buy another Ford ever!

I have been a Ford Customer for over 30 years and I will NEVER buy another Ford. Ford refuses to cover the corrosion that is spreading on the hood of my 2014 Explorer. Now the paint is starting to chip off as well. Ford is well aware of this issue with several Ford models and will NOT do anything about it. (The local Ford Body Shop Manager told me so.) The issue is due to inadequate prep work before painting the vehicle. I have been going back and forth with Ford for over 6 months. I even sent a letter to the Ford Board of Directors. Ford simply does NOT care. FORD DOES NOT STAND BEHIND THEIR VEHICLES!At first Ford tried to say that the warranty is 3/36000 miles, but later admitted that the warranty is actually 5 years/unlimited miles. Then they stated: Corrosion Warranty covers body sheet metal panels against corrosion due to a defect in factory supplied materials or workmanship. Corrosion coverage only applies if the corrosion causes perforation (holes) in body sheet metal panels. Corrosion Warranty coverage begins at the warranty start date and lasts for five years, regardless of miles drive. This is a defect in factory workmanship!

My dad had an accident in his 2007 Ford Taurus two weeks ago. His airbags did not deploy. He was wearing his seatbelt but they did not lock like they were supposed to. He suffered a bad cut on his forehead when his head hit the steering wheel, and has knocked him unconscious. He died a few days ago. If the airbag had inflated, it probably wouldve saved his life. Instead, now I have no father.

September 27th, 2014 my 2001 F150 started on fire. I was having dinner when I heard the neighbor screaming FIRE! I ran out to a blaze shooting out of a melted-open hole in the hood of the truck just in front of the drivers seat. I was able to contain it even before the fire dept arrived. I had not driven it in over 24 hours. After reading my Full Coverage auto policy and discovering that its NOT covered, I thought, I wonder if this bizarre thing has happened to anyone else.....WTF Really? This many!!!

I am extremely disappointed in (2016) Ford Explorer which has failed transmission at 40,000 miles only. Worst part is, Fords so called power terrain warranty does not cover the repair and I was billed 6,000$ to repair the transmission. I wish I listened my friends and did not touch any Ford products...