I got my car serviced at a dealership and soon after all the engine oil leaked out. The check engine oil light came on. I called the dealership and they said I have Fords roadside assistance so Im covered. However you are only covered up to $100. The catch is Ford will hire a third party vendor to tow or work on your car, in my case, a tow truck. Even though the car had to be towed just $25 miles, the vendor asked for $250+ and Ford obliged. So I was on the hook for $150. Needless to say the entire process is super tedious and infuriating. Most of the service reps behave as if they are doing you a favor by just talking you. Don’t fall for this “service”.

I really like the space the Ford Rover has on the inside and how it also has a back camera so I can see where behind me and if Im going to hit something. Also my family and friends are jealous of me and my car because they love my car and want one too.

Ford C-MAX Energi drives sporty, has as much cargo space as a minivan, qualifies for the carpool sticker, and has more headroom than any other vehicle I have ever been in! Geared perfectly so it can get up and go at any speed.

This car started off my dream car. I moved from Louisiana to California about 4 years ago and the troubles began. Apparently the car cannot handle the hills and inclines of San Diego. About a year after moving here I started having a slight thud after putting far in reverse. My husband said I just needed to let the motor wind down before putting in drive. It wasnt an everyday all the time problem. Just intermittent then last year it began to shut off on me going down the road. I would stop at a stop sign or red light and the car literally would crawl then hard bang and take off. The problems got more frequent and worse. I was involved in a frontal collision doing about 30 miles an hour, enough to send the other car that ran the red light into a 360 turn and not one air bag in the car went off. $13000.00 dollars worth of damage to the front end of my car and not one air bag inflated. Thank god we were all buckled up. After the accident I drove the car for about 2 weeks before the car literally sounded like it was grinding rocks, transmission slipping severely and I was afraid to drive it. I take it into the local Ford dealership and after having it for 2 days I get a call saying they cant figure it out. 10 minutes later they call and say its ready. I get there and Im told you need a new transmission. $5700 for a transmission that apparently has some defects from all of the other people Ive read complaining having the same issues! Ford should be ashamed for putting a transmission in a family car that is potentially unsafe and unreliable. Beware when buying one of these.

I bought a 2015 Mustang EcoBoost Premium Convertible from a Ford dealership. I was very happy with my purchase initially. A year later, 1 week before my warranty ended, I got A/C and seat heating/cooling issues. I took my vehicle to a Ford service and they were super helpful in the beginning. They told me all my issues were covered under the certified pre-owned warranty and they even gave me a rental for $2/day because I had premium vehicle benefits. They also said there was a nail in one of my tires and they would patch that up for $35 and the rest would be a $100 deductible. They put me on a Lyft for free and I got my rental from Enterprise. I only paid for insurance. It was too good to be true! The day my vehicle was supposed to be ready I got a call from the service center. They told me they fixed the A/C but the seat heating/cooling would be $750!!! When I asked why, they told me there was something syrupy in the electrical system under the car and a soda can probably exploded inside the vehicle! I swear to God thats what the guy said. Of course, this is completely BS. I mean I would have to clean the entire interior of the vehicle if something like that happened. There were no stains anywhere inside my vehicle and this guy had the audacity to suggest that a soda can EXPLODED in my vehicle and it magically only got in the electrical system under the seat. Needless to say, I was really pissed at this petty attempt to charge me an extra $750 and I contacted Ford customer service to deliver my complaint. They basically replied me with an automated message saying how they understand my frustration but they fully support the dealerships decision. Long story short, I am not saying never buy from Ford but just be aware that in their core they are a company that puts making money over their customer service and they will milk every penny out of you if they can. There are better car companies out there folks. I know that I will never ever buy a Ford again but if you do choose to risk your money you have been warned and its on you now.

We purchased a new ford ranger and from the start gearbox trouble, peter warren warwick farm in Sydney were very very bad at any service and could not return phone calls. But when you want to buy different story, shocking company. 4 times gearbox trouble, bolts falling out. We dont go off road at all, just city use. Ford head office in Melbourne just the same weak as piss, all talk no action once they get your money. No more fords for me in my life again. Rubbish ute and even worse service and just lies from them. No wonder the Australian government has stopped giving the managers more money for their pockets, taxpayers money!!!

2008 super duty diesel super cab. 60,700 miles. Body mount bushing rotting away cause radiator to rest on frame broken end tank. Brake calipers replaced third time now, truck sits in a heated garage. Ford knows of all these issues and will not do a recall on faulty materials. Ive had Ford cars and trucks since 1975. The newer they get the cheaper their built, the more they cost. I wont buy another. Send out a recall on the cheap Wear out in time not usage parts body mount bushings. Stop using pencil erasers for rubber. A block of wood can last longer.

Our 1997 Ford F 150 was sitting in the parking lot at a near by pub caught on fire. The truck was not running and there were no mechanical problems with it at the time. Keep in mind. This happened last year in October (2013). There were 4 off duty firefighters present, and a pumper was called in.

Our Ford is 10 years old, was purchased used and has been maintenance free, except for normal maintenance from the day we purchased it. It rides and looks great. Ford makes a great vehicle and their service departments are great.

Dont purchase a Ford Vehicle. The transmission will most likely die on you early on. I cannot tell you how upset I am for the purchase of my Ford. I have to say a prayer each and every time I am driving this car, in particular, if you are driving the vehicle up a grade. The odometer on my car is only 25977 miles. A LEMON in every sense!

I bought my 2014 Ford Fiesta Sedan (manual) in late 2013/early 2014 from Sun State Ford in Orlando FL. The car was BRAND NEW. Literally, I drove it off the lot with 7 miles on it. Fast forward to August 2016 and my transmission no longer goes into 3rd gear. I call Sun State Ford and leave a message, wait 2 days... no call back, I call again, no call back, call again next week, no call back. This process continues on for another 2-3 weeks until I finally got back from my travels abroad and decide to call them and act like a new customer. This time I do get a call back and they are more than happy to sell me a new car with their wonderful 15 year 150k mile warranty. After I get all the info I need and confirmation that drivetrain will be covered for 15 years and 150k miles, I change up the story and tell them about the car I bought and how the Finance Manager thats in charge of warranty claims like mine will not speak to me or return my calls.Fast forward 10 minutes of back and fort Q&A from Sun State Ford customer service rep and she tells me Im going to walk to the other side of our campus and have the manager call you directly, please allow me no more than 5 minutes. I oblige and thank her for her wonderful customer service and help, considering shes been the only one to ease my headache of 3 weeks now, almost a month. 5 minutes go by, 10 minutes go by, 15 mins go by, 30 mins go by. I call back, no answer. I call the customer service department... NO ANSWER! Are you ** kidding me???Now, I will be driving 1000 miles in my ** Sun State Ford in Orlando, FL from Baltimore, MD just to raise hell. At the same time I have paid my lawyer $400 to start working on my case. Good luck Ford and Sun State Ford in Orlando FL. Have fun fixing my car and paying me for it. 1/10 Service. NEVER EVER buying a car from Ford again. Also, my lawyer is set to start a class action lawsuit because apparently there are 100-400 similar issues to mine all over the US.

I just purchased a Thor RV with a Ford chassis. When I took it to a Ford dealer for repairs, I was told Ford built the 2021 F450 chassis to sell, but didn’t manufacture any parts. Therefore, it could be 6 months or very possibly longer before repairs can be done. The RV is not drivable and I live in it. Fords answer is to leave it on their lot until parts are made, no concern for the fact that I’m homeless in the meantime. It’s been four weeks now and I can’t find one person at Ford that cares! I would never recommend buying A new Ford.

We own a 2004 Ford Freestar. Its been having transmission problems for a while. Ford, last year, sent out a recall. Every time we call the dealership, we are told that there are no parts available to do the repairs. Its been over 6 months now for this recall. My van has finally died and is now sitting in my driveway collecting dust. If I were just to drop it off, they would do the repair with what they have on hand but still say they dont have parts for the recall. Seriously? What do we do in this situation?

I bought a 2005 Ford F-150 for my husband, Aaron **, as a coming home present from Iraq. We taped a huge red ribbon around it and waited for the Army to move the buses so he could see it. Just to have that very present take his life. He was 22 years old, with a 3-year old child, and the truck took his life. Not Iraq or terrorism, but here at home by one of the most trusted American names we have. It is believed and documented by the Criminal Investigative Division over Fort Hood that his death is indeterminable, but stemmed from a fire in the front engine compartment. Aaron parted ways in the early evening hours of September 10, 2008 from a 30-day field training mission to head home for relaxation. He walked in the door, cracked a 16oz Natural Ice and headed straight for the toilet. No less than 5 minutes he was talking to me, reiterating the day before him and letting his stresses unfold like duty does at this hour. I failed to remember that this would be our last conversation and completely failed to put all my trust in him. Instead of telling him I loved him, I told him we would be divorcing. That the stresses he held onto were quickly becoming mine and with that, he threw his ring, jumped up from the toilet and headed to bed. Neither of us knew that the fire would seriously sever that conversation. When I woke the following morning, I decided to not call him. He had been in training for the previous 45 days and I thought with the heavy sentence I laid on him, he might need a day to go fishing. I was to attend his only sisters wedding, since he could not. His redeployment date was nearing and he was to stay within 150 miles of Ft. Hood. The 11th went on like no one was watching. No one in the **s home was worried about anything, but football scores. I too was not. I did not know Aaron had taken his last breath, in our own home, with all that military training. No, I was the last one who believed Aaron was not breathing. I made a few mistakes in my lifetime, but this certainly was the largest. Army life, army strife, together forever, it is our life. 4 years have passed. Nothing has been the way it was the day before Sept. 11, 2008. It is more like a divorce that I had wanted at 24 years old. Who knows what divorce really is at that age? But now I battle my in-laws over our only daughter. I have rarely seen reality bite until I envision why Ford caused that fire in Aarons truck. I lost the battle in them. I lost my daughter to my in-laws and I lost Aaron. My heart grieves for Taylor, our daughter. She suffers without her father and her mother. I only wish I had words to describe the catastrophe Ford caused my family. But one day it will matter and all will see. My ambitions to become an attorney purposefully to convict Ford and all that they are capable of as an American motor company will guide me for the rest of my life. I ask God for mercy upon Ford - its creators and its will.

After much persistence, on my part, the problem was finally fixed. The Senior Technician researched more and found 4 more tests to pinpoint why this may be happening. The first three were negative in result. The fourth test found the problem. The float at the bottom of the gas passageway (?) before the main part of the gas tank is reached, was STUCK OPEN. So, of course, it did not signal that it was full! When I was told this and informed that a new gas tank was to be installed, I just could not believe that this had not been a checking option before!! I had a very hard time containing myself. The fact that I refused to be blown off by their comments on several discussions was the only thing that got it fixed. My respect for this particular Ford Dealership took an amazing downslide!!

Current owner of 2 Ford vehicles. I have a 2019 Ford F150 and a 2016 Ford Edge. Both vehicles have ran awesome for the last several years we have had them. We have loved them since the day we got them. Well, 1 Day after Powertrain warranty expires on the Edge, the check engine light comes on. Odd, but we figure we better get it checked out ASAP. Take it into the shop the following day as that is when they could get us in. Codes P0303 and P0316 pop up for a cylinder 3 misfire. Turns out vehicle needs a TSB 19-2346 performed. For those of you that dont know, that is a whole Long block replacement (Needs a new motor because cylinder 3 burning up coolant). I am frustrated to say the least that ford will not take ownership of the issue, even though they have came out with a full service bulletin for this issue. Keep in mind the vehicle has a perfect service record and only 45,000 miles on it which is well below average. So now I am sitting here with a broke down car that Ford wants me to pay $6,200 to put a new motor in. This issue has got me thinking about switching completely to another brand because their customer service on this event has been horrible and no understanding from them. Just them telling me I am out of luck.

My Ford 500 has been at the Ford dealership in MA since November 17 (almost 2 months). I am told it has a transmission problem. The entire transmission needs to be replaced because CVT is not repairable. However, Ford is out of stock. They provided a Hertz rental for a month but today they called and said they will not cover the rental and have no answer when they will have the part! How can you sell a car and not provide parts? How can they just dump a customer who has been loyal to them for 32 years?

On 12/1/2013, I started my car (2008 Ford Fusion) and it sounded & seemed normal. However, after driving less than 2 miles, my engine suddenly decelerated and the RPMs dropped dramatically. I tried to accelerate and it would not increase speed. I was able to get off the road safely. I had to have my car towed. The mechanic determined that the problem was due to a faulty power train control module which impacts the ignition coils and the estimated cost of repair is $2100! One of my ignition coils was melted. Ford has issued a Technical Service Bulletin (which suggests replacing the power train control module & all 6 ignition coils) on this issue; however, they do not deem this a safety issue! Cars that just stop running or decelerate quickly is most definitely a safety issue. I can think of many scenarios where this issue could cause injury or perhaps even death. Had I been on a freeway or driving at a greater speed where there was more traffic, I could certainly have ended up in an accident with another vehicle. I researched this concern and found that I am not alone and there have many others affected by the same exact situation. Ford is of the opinion that this should be the responsibility of the car owner and they do not hold themselves accountable. I understand how warranties work and I realize that cars age. However, this issue has nothing to do with wear and tear or age. This is a faulty piece of equipment that is causing a safety issue when it hampers a vehicles ability to continue in a forward motion at a normal rate of speed. Ford Motor Company should issue a safety recall...not just a technical service bulletin.

My purchase was in April 2019, a used Ford Edge Ecoboost. 3 weeks after purchase I found myself stranded on my way home from work in rural Iowa. There were no prior warnings, notifications, etc; just a complete vehicle shutdown. Luckily I did not impact with anyone or vice versa. If I would have been on the highway only God knows what may have happened. Wound up having to have vehicle towed and engine replacement.... Bad start on a new to me purchase. Once again the vehicle is sitting dead in the water. This time came out of grocery store to a stalled vehicle. No indicators, it just wont start. The key fob is a possible cause, however over $300.00 for new key, it could be the battery, or the starter, or the alternator, or a fuse or 1 of the 10,000 electrical components under the hood....Hmmm I also find it ridiculous that Ford does not provide service repair manuals FREE to vehicle owners. Come on guys. With the amount of recalls on your branded vehicles its the least you could do. Anyhow Id like to know why there has not been a recall on the 2012 Edge 2.0 Ecoboost turbochargers; there are so many of the stall while driving complaints it should be mandatory and would be humane. Ford should fix these issues especially during this time of chaos, change and unexpected futures, the last thing I needed was to have a vehicle that is non functional during the winter in the middle of a PANDEMIC. Hats off to Ford manufacturers and prayers out to those who, like me, still own one of their vehicles.

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

I have a 2011 Mercury Milan that has a power steering assist fault and has stopped working. It starting happening in the summer of 2016 and would reset after turning the car off and then back on. It now has a message on the dashboard and says Power Steering Assist Fault and Advance Service Track. I researched and Ford has a recall on the same make, model and year but Ford says that my VIN number is not on the recall even my car is doing the same, exact thing and the power steering has failed. They are trying to charge me the diagnostic fee and refuse to fix my car even though there is a recall on this make, model and year. I need someones assistance! This is a danger to me and my family while driving. I do not have the funds to fix the vehicle. The part alone is $1,200 plus the labor. Ford Motor Company should be ashamed of themselves. Many other individuals have gotten in accidents because of this problem. They have totaled their vehicles and gotten hurt. Why cant Ford do the right thing and fix my vehicle? I am using all resources to announce this problem. I am so outraged and disappointed in Ford Motor Company. I am putting it out there to everyone not to ever buy a Ford and how they do not care about the lives and families who own their vehicle, and all of the recalls that they have on many different Ford vehicles. How can you have a recall on a vehicle and say that my VIN is not under the recall when it has the same, exact problem?? It is disgusting that this company can get away with this!!

I purchased a 2011 Ford edge. I was recently reading the different features and realized that Sync was now compatible with IOS phones and I could listen to texts messages. Well, here is where it all begins. I contact the sync service because after following the online instructions to try and use the text feature. I was unsuccessful. The person gets on the phone and I explain my issue. She has me go to my car and go into settings insisting that I find this particular setting that did not exist. After arguing with her for about 30 mins. She finally decided to get a supervisor involved. She then came back and realized I needed to do a update install. So I followed her instructions to go on the website. Again I was unsuccessful downloading the update.In the meantime I do a vehicle report. Something that comes with your son account. While still trying to figure out how to download the update. I see in red on the following. VIN: **. FSA Title: Sync with MyFord/MyLincoln touch - warranty extension covering accessory protocol interface module (APIM). Field Service Action Number: 12M02. VIN: **. FSA Title: Extended warranty coverage on brake booster. Field Service Action Number: **.Now I tried several times to do the install. So I call in and a lady comes on and I explain to her I am unable to get the install to work. I also tell her at the time I am using a mac computer and she tells me that is fine. So she begins walking me through the steps. One of the steps is to drag three folders over to the usb. I explain to her that there is like 17. She says there should only be three that I did something wrong. So she proceeds to tell me to go ahead and just drag the first 3 over and try that. So after several attempts and an hour goes by. She finally talks to her supervisor. She comes back on and says. I am really sorry but my supervisor just told me we are having issues with the install with people using MAC. (Wow you just figured that out?) So she tells me that I will have to use a windows system. So I do that and the items I need load on the USB. So again I follow the instructions to install the update.Now it says the update will take around 30 mins. I install the usb. It does a few things and the screen goes blank. It says this is normal. An hour later the screen still has not come on. So I call Sync services again. I explain the issue and so the lady walks me through some steps and nothing worked to bring my screen up... So then she says she wants to check something else out. She comes back and says I found that your car has an extended warranty on the APIM that there is issues with it. She proceeds to give me a code number and tells me to go to the dealer and they will repair it at no charge. I go to the dealer and the dealer also sees that there is an extended warranty. So I make my appoint drop my car off and I get a phone call from the dealer. Telling me the APIM is bad. However is not under warranty.I was angry at this point. Had I been warned that the install may cause this issue and was told it was not under warranty I would have considered leaving it alone and going about my business or consulted the local dealership on the cost which is approximately $800 for something that Ford admitted was an issue. So I spend the next hour trying to get someone to listen. Only to be told sorry that warranty was for only five years and it ran out last year. So there was a huge lack of customer service experience by several people that work for Ford. But also my vehicle report was inaccurate. How can say. We know something is wrong. But we are going put a cap on how much time you get to getting it repaired. It was bad to begin with so I suffer for your mistakes? Needless to say I got nowhere.

I would like to give kudos to the entire sales team at Five Star Ford Stone Mountain, but a special note of thanks should go to my salesperson Michael **. He displayed phenomenal professionalism and patience with me for the entire 6 plus hours I was at the dealership. He made me feel right at home and did not pressure me in any way. He understood what I wanted and what I didnt want. I left a happy customer with my 2018 F-150. Thanks again to Michael **. I will be a repeat customer.

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

CVT TRANSMISSION... BREAKS DOWN AND LEAVES YOU STRANDED. Ford will not back it and theres a class action suit against Ford and they dont care! Google CVT Mercury Montego or Ford Freestyle and hundreds of complaints. Do not buy Ford Mercury as they dont care!

A few years ago, I purchased a 2004 White Police Interceptor Crown Victoria. Shortly after the purchase, I noticed that the paint was peeling and blowing away with the wind. This was not my first experience with this condition, so I knew immediately what was wrong. Incompatibility between the paint and primer used at the factory. At the start of flaking, I scraped away the loose paint on the edges of the patch, primered it with a spray can hoping to seal the edges and not allow the wind to lift more of the paint. Then I repainted the spots with a spray can of white paint. Sorry to report that this patch only lasted a matter of weeks before the wind got under the original paint once again and flaking continued. I have a bunch of pictures showing this condition covering most of the roof and trunk lid as well spots on the rest of the car. I had thought of putting a sign on the car stating that this was an original Ford paint job that was flaking away, but I havent done that yet. I had to at least prime the roof spots because rust was starting to show. I called Ford service only to find out the people who answered were not Ford employees, but a company hired as gatekeepers to fend off pesky complaints that they probably dumped in the trash at the end of each shift. Apparently Ford is not interested in owning up to their mistake with the paint job as they have ignored my request for a fix. As I said above, this is not my first experience with this issue.I purchased a 1986 Ford F-150 that exhibited the exact same problem with the paint, and after much correspondence with Ford (at that time you could talk directly to a Ford rep.), they recalled the truck, stripped the paint completely and repainted the whole truck. I am very pleased with this car in every other way and would be forever grateful if someone out there could reach into Ford and bring this to their attention, and hopefully, a satisfactory resolution. Thanks.

Ford did a recall back in April. We had to wait 3 months for them to develop the software fix with no rental, no reimbursement, nothing. We been battling them all week. The fix did not work, and now they are putting it on the dealer. Left the dealership today as they have no idea what is wrong with the truck, how to fix it and we couldnt negotiate another deal. No one will take responsibility and the truck is not drivable. Ford Customer Service department are completely useless, they have nothing but sorry, too bad. This is our 3rd Ford and our last. Unreal, that a company like that can issue a letter advising the vehicle is not safe to drive, and then do nothing about it.

Ford PTO failures with Ford Edge, Flex, 500, and Lincoln MKX - As a manufacturer, I am really disappointed with Ford, and this will likely be my last one after being a Ford supporter for years. I have spent $1,800.00 in maintenance on this vehicle in the last 12 months on replacing the engine fan TWICE and the engine fan wiring harness. Now, another $2,800 for the PTO / PDU / transfer case and power steering rack? Thats $5,000.00 in maintenance in the last 12 months. No thank you, Ill probably trade this in on a Lexus and #lastFORDever. Ford gets zero stars. I have had a case open with Ford corporate, nothing material has been done.

The automobile is a 2001 Ford Crown Victoria Police Intercepter with a 4.6 liter engine with aluminum heads. While traveling down a very long hill at 60 mph, I heard an explosion and then a much louder engine noise. Upon investigation, found a spark plug sitting on top the engine and coil broken completely from the mounting screw. I began a massive rabbit trail into the cause of the failure and the various repair methods. It appears this is a universal failure due to a faulty engineering design that resulted in only a few aluminum threads holding in a steel spark plug. The aluminum is over stressed and fractures from the enormous repetitive shock on the scant threads that hold back all the pressure cycles. I believe that the cover up goes all the way back to the first year or two. The dealership mechanics must be ordered to claim they have never heard of this problem, because all the non-dealer mechanics all know about it. Hundreds, if not thousands of victims to this dangerous design flaw are suddenly stranded or left in life threatening situations such as an engine on fire, stuck in the winter or desert heat. The factory requires a head replacement. There are cheap tap and helo type springs to make a temporary repair, but a kit such as Calvan 38900 or an ATD 5400 Triton kit for $250 can possibly make a semi permanent repair, if you have air tools, cylinder blow out and inspection tools, and know how to lower the cylinder and close the valves before the procedure. So I got a chase tap, it cleaned the threads but the spark plugs still will not go into the engine head. Since this is an enormous problem for consumer and for Ford, a compromise should be for the Ford Manufacturing Company to at least pay for the job to remove all the plugs, install the ATD 5401s in each cylinder professionally, after first blowing all the shavings out of the cylinder after the drilling and tapping the new oversize threads. I personally am older and in disability and am in a bad situation. Do I invest in the tools and kit ($800 or so) or do I just look for a Toyota or other quality car to replace the Ford junk? In any case, Ford Motor Company should recall all the aluminum blocks with this serious defect. They had full knowledge and could have recalled within a couple of years, but instead chose to cover it up. Now we the people are supposed to foot the bill? Replace my heads with ones that cant blow out spark plugs or replace the engine with steel heads.

Vehicle decelerates while in motion. This was my experience driving on the Interstate highway and the car dropped speed from 55-60 mph to 0 mph. With fast reaction, I pulled over to the shoulder. The car kept idling but there was no acceleration at all. After mechanical diagnosis, the throttle body is defective. Its all good electronics/mechanical parts are not failure proof. After calling several local dealers with the same response - PART ON BACK ORDER - I called Out of State dealers getting the same response. There is no recall on this matter and I wonder what is Ford waiting for - Casualties on our roadways? It sounds like Ford Has a National back order on this part. Why not recall it and make repairs on their dime, not the consumers? Thank you.

September 27th, 2014 my 2001 F150 started on fire. I was having dinner when I heard the neighbor screaming FIRE! I ran out to a blaze shooting out of a melted-open hole in the hood of the truck just in front of the drivers seat. I was able to contain it even before the fire dept arrived. I had not driven it in over 24 hours. After reading my Full Coverage auto policy and discovering that its NOT covered, I thought, I wonder if this bizarre thing has happened to anyone else.....WTF Really? This many!!!

My mom bought a 2016 Explorer and the car was sold as new and no accidents. Well she washed the car last month and paint chipped off the front fender a big chunk of paint. My mom has had no accidents and keeps the car in the carport. She calls Ford and tries to use the warranty but Ford doesnt call her back for 3 days. She had to call them for them to tell her the car had been in a wreck previous. So she calls another number for corporate and the woman starts out with an attitude and implies she wrecked the car and is trying to get over on FORD. My mom dont have to get over on Ford. She just wants what she paid for when buying a new car. She bought the car in Florida where I was living at the time at BARTOW FORD.The car was damaged during shipping and then was treated like she has to scam Ford to get her car fixed. My mom had the lady of the corporate office on speaker phone and the lady flat out told her it is her job to turn people down and not approve claims cause that cost Ford. Well I am the one that got my mom interested in Ford by me buying an Explorer and then I bought myself a 2015 Lariat and then my mom bought hers and was ripped off. Well my family has spent over a 100 thousand dollars and for the ignorance of that lady to tell us her job is to turn people down from their warranty. Well Im here to tell people not to buy a Ford so people like her cant have a job. If enough people quit buying their product then they have to thin the ignorant people of Ford.Needless to say my mom had to pay out of pocket to get her car fixed and they discovered that there was more damage done than what we was seeing and thanks to whoever covered this up it cost my family money and to be disrespected by a lady behind a desk that dont know ** about my mom and accuse her of trying to scam Ford. I did like your products. This was the first time we owned Ford. My family was always a Chevrolet family. Guess what? We will be getting rid of all of our Fords.

WARNING: DO NOT PURCHASE A FORD!!! They do not back their product even when they have a known issue. Most $$$ car I have ever bought, 30K, only 2013, 50,000 miles now and sunroof wont even close. Car in service center before for running slow and same issue. Now needs a complete frame replacement?!?!?? Of course not in warranty or even the extended warranty I PURCHASED. Want me to pay $2600 to replace frame. I have not bent the frame or had a wreck! Garage kept car. Its obviously defective Ford part. I guess I will use an umbrella to keep the weather from my 3-week old. WILL NEVER BUY ANOTHER FORD OR AMERICAN MADE POS! Had 1 Toyota, 2 Nissans and 2 Hyundais and had NO problems. Paid much less, much older and got 200,000 plus miles on them. Only get the run around when you call customer care. Service manager gives you the number but customer care says manager has final say. Manager goes out of town before discussing decision with you. When you make original call, everything is always we cant look at it for at least one week, til you ask to talk to manager then it changes like magic. Sure I will drive around with sunroof open for a week until you can even look at it.

Fall of 2014, purchased a new Expedition (traded in an older one, which I loved). Im happy with the vehicle; just not the dealership. Whenever I had questions about operation of things on the vehicle, went back or called dealership, and they always helped. But when I hit a post because the backup system alarm didnt work – another story. Had the same system on the old one and it always worked. Now, apparently, the system was turned off. Had to be turned on, which was never mentioned by the salesman or the book. Even called Ford and they took no responsibility either – no one does, because it works – just not turned on. This was never an option in the old one & I was never told differently. Now I have a 4 figure repair, to learn this little quirk to the system, and no one wants to take any responsibility!!

2016 Ford Escape 1.6 engine - I bought this Ford Escape because I have always bought Fords, American made. When I bought this Ford I was happy with the deal and the vehicle, shook the salesman hand and was told, Youre getting a really good vehicle here. You keep up the oil changes and get new tires when needed, you probably will have this vehicle for a very long time. I commute 170 miles round trip per day to work from home. Averaging about 35,000-40,000 per year. Current mileage was 85,000 miles when driving down the road and vehicle began to lose power and the engine RPM increased. On the cluster red wrench light came on transmission fault service now and I could not accelerate. And the car decelerated rapidly. I managed to get the vehicle back to the house. Started it the next morning and got about 3 miles from the house when it repeated the same issues.I arranged for a flatbed to transport my vehicle to the local Ford dealership to get the vehicle diagnosed. Was informed from the service rep that the computer was indicating No Pressure and Improper Gear Ratio. Was told that Ford recommends to replace the entire transmission, which quoted a price of $4,700.00 for the part and an additional $1,500 to $2,000 for labor to remove and install the transmission. Warranty on a replaced transmission would be 100,000 miles and 3 years. What I do not understand is if a replacement transmission has this warranty, why does not a transmission in a vehicle built from the factory have the same warranty? Vehicle was no longer under the Ford standard Powertrain Warranty of 60,000 miles so, cost was all out of pocket.Service rep made the recommendation of contact Ford Service Customer Care and submit a claim. Made the call that evening and within 2 days received a response, stating: We have thoroughly reviewed your request and after careful consideration we regret that Ford is not able to provide financial assistance to address your issue. We are sorry that we were not able to meet your expectations at this time and recommend you continue to work with your Ford dealership to provide the best service for your vehicle in the future.So much for customer care. I understand that the vehicle has 85,000 but still it is only a 2 year old vehicle. Under the Ford Maintenance Schedule for a 2016 Ford Escape, the transmission is not to be serviced till 150,000 miles, which is just an oil change. I have had this vehicle serviced religiously with Ford for all oil changes, tire rotations or any other mechanical issue. Always have had a multi-point inspection done as well on the vehicle. Just had this vehicle serviced the month prior to this event and received a green check across the board on everything.Would recommend having your transmission looked at more closely in this vehicle, can be a costly overlook to you by your Ford service department. Needless to say, was not happy with Ford handling of this situation and especially the Ford Customer Care Relationship Center. Must be easy for someone to push a button saying No, when they do not need to put their name on a response and account for their actions.

The readout giving average economy between resets/tanks is 10% off all the time. It seems to be very accurate, just always off by that amount. Online forums show this applies to multiple engines/tanks sizes. The actual economy is not the issue, its what I would expect.

We own a 2016 Ford eco boost F150 truck. At 20000 miles it had a catastrophic engine failure. The spark plug went into the piston which went into the head and destroyed it. We had it repaired at a Ford garage and after 3 weeks picked it up and on the way home from Alabama to Pennsylvania it failed on the interstate with major engine failure. At the time we were towing a trailer and used road side assist. We paid out of our pocket because they said we had to and have yet to be reimbursed even though they say we are approved and should never have had to pay ourselves. The truck had been repaired with zip ties and they did not hold and the fuel rail let fuel go over where and 6 heads needed replaced. We were told it was lucky we didn’t have a fire. We are asking for a buy back but we can’t get a response and none of our expenses have been paid. We were traveling and had hotel bills and rental vehicles as the parts for the first repair were not available. Disappointed in Ford.

We have a chronic problem with a function on our vehicle. We have had to call roadside assistance every other month for the past while. Almost every time they send a towing company that doesnt service this area. I tell them when I call that this is a problem and to please send someone who services this area. They dont. So, after waiting for the tow truck company that does not service the area we have to wait for a tow truck company that does service the area!

Bought a new 2014 Ford Focus Titanium off the lot and within about 4 or 5 days my engine was already starting to shutter. I brought it back and they said thats just the way it is. I believed them sadly. Overtime it got a lot more aggressive, and finally they decided to look at my engine with only 20,000 miles. I had a recall and a few other things plus them looking at my transmission so they said they need to keep it a few days, and refused to give me a loaner car, or a rental.They did not call me, so I decided to call and I could not get a hold of the service adviser for the life of me. I even asked for the service manager and left several voicemails and he hasnt called me back to this day. Finally called corporate and they got a hold of the service adviser the next day. I had multiple things wrong, included a new clutch, bearings, transmission fluid, a part for my transmission (they werent very specific). Worst part is a check engine light never went on. He then said the parts will come in on Friday, so my car wont be ready until the following Tuesday, and yes... they still didnt want to give me a rental or a loaner. Well here comes Tuesday, and my car still isnt ready. This is about 13 days they have had my car. It is ridiculous, Ford will never own up to the problems people are having with their cars.

I have been a Ford truck for for many years. 7.3s 460s, etc. I have been told to stay away from 6.0 Fords. Since my background includes being a Master Auto and Truck Technician. I have been working mainly on customers vehicles. My personal experience started when I was in the market for a parts truck with a 6.0. I bought a theft recovery low miles 2006 F350 Lariat that was ransacked, stripped and ditched off road. I bought it for $2500. After feeling sorry for that poor thing, Ive decided to rebuild it with parts that was just sitting in my possession. After extensive repairing of chopped wiring harnesses, replacing of missing parts and having it recertified and then upgrading with EGR delete, programmer, cooling system low temp modifications, upgraded turbo and servicing with premium fluids. Adding 1 quart of ATF at every fillup. Fast forward 30k miles and 3 yrs of use. This is the best Ford I owned. It even runs better than my 05 Ram 3500 Cummins (48re transmission is nowhere close to the Fords 5r110).

Defective Sunroof issue in 2015-2017 models - Warranty expired & about 2 month after that I left my vehicle out & it rained heavily. I found water dripping near the framework on the passenger side, between the windshield & door. The floor mat was full of water. I dumped it out - tried to dry out the carpet. It was so saturated I couldnt get it all out. Then when driving it I actually heard swooshing sounds when I came to stops. Meanwhile I thought it was some fluke or the bad rainstorm. Then when we washed @ the Morries Ford car wash, we noticed it again. So we looked online & sure enough there were many others who reported the same or similar issues. Meanwhile mold had developed & Morries said I did have the defective part/sunroof. Filed a claim & the best Ford will do is only cover Half the cost to replace their defective sunroof. I am going to file a complaint with our Atty. General. I paid once for this feature when I bought it brand new. I should not have to pay for it again due to it being a defective sunroof. Morries tried cover up this issue also when I first reported it to them. Lying to me saying someone vandalized my vehicle by removing all the weather stripping on the roof. Theres not any on the roof on any of the Ford trucks where this service advisor tried to point out. Very disgusted.

Called Roadside Assistance on Christmas Day due to a flat (which of course is a big problem since you no longer have a spare and the inflation kit is worthless if you have any sidewall damage). Here is what transpired. I called and they confirmed a tow in about an hour. After an hour they called back to inform me that they cannot tow me to a dealership that is closed. On December 25th there are no dealerships open in the country!!! I asked if they could tow me home as courtesy especially since it was Christmas Day. They said, No it is out of policy. FYI the Owners Manual states that roadside assistance is available 24/7. PERIOD! No other rules or exceptions.Bottom line they towed me 3 1/2 hours later to a tow lot in literally the worst part of the city from where I had to make home. Forget the fact that I spent 4 hours of Christmas stranded because of Fords unstated policies, missed most of Christmas with my family and my newborn first grandchild. All Ford showed is that their custom care is a fiction (and possibly a violation of several consumer laws as they do not disclose this to their consumers). Bottom line if you need roadside assistance good luck if you need a tow outside of Dealer Hours. They simply dont care about their customers.

Purchase new Ford F-250. They have been running commercials about family discounts for Florida after Hurricane. Called Ford direct and was told it is only for people that already have Ford financing that they are giving extra time to make payments. A total lie as compared to their B.S commercial.

We purchased a 2015 Ford Explorer in Sept 2015. And now come January/February the seats are taking on the color of our clothes. The interior is a tan. I trying to find whom to contact it b/c Customer service number was of no help. The dealership told me this is a known issue. Then why is this not a recall? We love the car BUT this is almost enough for me to trade. The car was way too expensive for this to be a issue. Any suggestions will help.

Bought used in Nov 2014. After 3 days the smell of gas was overwhelming. Returned to dealer to discover there was a recall. It has been at the dealer ever since (9 months). Ford has been renting us a car since then! No word on ever getting it back.

About six months ago around midnight my 2001 Ford truck caught on fire in the engine compartment and the fire was caught by our security camera. The next day the fire inspector informed me that there was a recall that was not performed on the truck and the defect was a switch under the hood that caused engine fires. I contacted Ford several times. Each time they said you will receive a letter within 15 days. Well its been months and nothing has been done by Ford?? I believe that Ford should have paid me for the loss of the truck.

At the beginning of June I was lucky enough to notice that one of my doors was not closing before I left my parking spot. I had the car towed in to a Ford service center and was expecting it to have it fixed within a couple of days. I mean it is just a door latch (which they made out of PLASTIC by the way). After a few days of waiting I find out that they want to hold onto the car until at least September, for some reason they dont have this simple part anywhere in stock. Thats at least 3 MONTHS without a car that I am paying monthly and they are offering some rental car reimbursement for a small compact car which is only about $30 a day and I think the cheapest rental car is $35, nowhere near the value of the car I am leasing from them. If it was only for a week or two then I would have no problem with that. I have called them numerous times in order to work something out, maybe get the same value car rental compared to the one I am leasing, but they dont want to do anything. The customer means NOTHING to this company. You are absolutely 0 to them. As long as they are getting money from you they dont care how you are being inconvenienced.I had the pleasure of speaking to the regional manager of Ford in NY and she was utterly useless. The first time she called she couldnt even locate the car after I gave her the VIN and the dealership where the car is located. The second time she called she basically told me she cant do anything using her resources, another word I heard thrown around while on the phone with them. Its like they work on favors. She made it sound like I should feel privileged that they are even offering me a rental in the first place. She told me that the dealer can use their resources, again this word, and try to get the part faster or something. They are basically making me call everyone for them instead of them solving the issue. Its not my job do that, its theirs. Its the reason why they get paid. In my opinion this person gets paid for no reason and her job should be given to someone else that can actually help the customer. So to review: stuck 3 months without a car I am paying for, Ford is offering a partial reimbursement for a rental, Ford regional manager is useless (she does anything but manage). I will never in my life consider buying/leasing a Ford product again (including Lincoln).

I purchased a brand new 2019 Ford F150 that was damaged. 1 day later I returned it for a refund. Dealer said, No, once you sign it is yours. Called Ford with no satisfaction either. Ford does not stand behind their products.

6.7 Powerstroke Diesel - I bought my truck brand new off the lot in 2012. The dealer told me I should have no problem getting 21 MPG. Figured I would get at least 17 with the way I drive. Started out doing good at 17.5. Then as the motor got broke in I watched it drop to 14.5 and thats where it stayed. Around 100,000 miles I had to have the alternator replaced. Around 105,000 miles I had to replace my def heater. Other than that there were no real issues.I did all the maintenance as needed and recommended. Then towing a trailer at highway speeds with just under 130,000 miles my motor locks up. No warning lights or anything. Have it towed. Wait a week for the dealership to look at it and all they can say is I need a new motor. Ask how that can be. The truck has been babied compared to my old 6.0 that I had. They tell me to know for sure they would have to get into it and that would cost me who knows what in labor to see what exactly went wrong. All they could tell me for sure is the price to replace the motor... at $16,000. Last time I buy a Ford.

I received a safety recall notice 11S25/NHTSA Recall 12V-006 indicating problems with the splines in the torque converter and instructions to contact dealer for repair if vehicle loses forward and reverse power before Ford has parts to fix the problem. The letter stated that parts are not currently available and are anticipated to be available in the 2nd Quarter of 2012 and replacement of the torque converter will be free of charge (parts and labor). On 5/4/12, I lost acceleration on my 2005 Freestar (VIN **) and I towed it 30 miles back home. After contacting service manager, **, at Valley Ford Lincoln dealership, I towed my van there for repairs on 5/7/12. The service manager called after inspection to tell me that my transmission break down had nothing to do with the recall part. He quoted me $1,500 to break it down to determine the needed repair and further cost to repair it. I then had it towed to Century Transmission (421 E St, Lemoore, CA 93245; 559-925-8853) where it was repaired for the cost of $2,091. The owner, Raul, informed me that the torque converter had worn splines and was indeed the needed repair. The receipt and part were taken back to service manager, who consulted his technician, **. Upon inspecting the part, technician stated that the part was shot and that the repair cost was not bad and that they would have charged at least that much. The service manager said he would use my receipt to see if I could get some if any of my money back.When the owner, Jack Keller, was contacted, he indicated that I would not get reimbursed for the repair because I should have had it towed back to Ford for repair even though I was told it was not the covered part. In addition to not trusting Ford to be honest at that point, it would have been my 4th tow and I would still have owed Century for labor. I have the original receipt and the removed torque converter in my possession for needed inspection and proof that the splines are worn and the torque converter is bad. I would like to be reimbursed for the cost of repair to my transmission ($2,091).

I have a 2008 Ford Edge and have encountered the recording heating core failure problem. Ford has dealt with this issue with many customers but refuses to conduct a recall due to COST. I tried taking it for repair to Levittown Ford and Hempstead Ford with no luck. Shameful to not back their products.

I am embarrassed to say that I have continued to purchase Ford products through the years even though they have proven to be poorly manufactured. Well I have finally learned my lesson. Never again will I purchase a Ford vehicle. Some examples, Explorer 30,000 miles cracked engine block, Excursion 52,000 miles transmission failure, Expedition tailgate paint bubbling off (they all do), Raptor 50,000 miles garage kept. A hole rusted through the bed (common).Fords response to all of these defects Drop Dead. If you wish to experience the absolute worst imaginable customer service call (800) 392-3673. I honestly felt as though they were mentally challenged so I escalated the case first to Matt ** never replied then Phill badge # ** big zero then Brian badge # ** bigger zero and finally the head supervisor Rose ** whom I would best describe her as robotic nit wit unable to respond beyond cookie cutter prepared answers.As a small business owner I purchase multiple vehicles annually as well as personal vehicles so over the course of the last 35 years I have purchased more than 100 new vehicles. The majority of which were Fords. In 2017 alone F350 $50,000.00, A Expedition EL $70,000 and most recently a Raptor $70,000.00. So I hope Mr. Ford reads this and terminates each and every one of the inept, indifferent individuals at Ford who misrepresent themselves as a customer service department.

I own a 2011 Ford Edge with 60K miles. The entire SYNC system crashed, which has been an issue for FORD and this feature since they issued an extended warranty but not a recall. So therefore, since my warranty is outside about 2 months, Im stuck with a repair bill of over $1000 to which FORD will not even try to offset AT ALL. Totally unacceptable on a vehicle with such low mileage! Never had such an issue with TOYOTA. Shouldve stuck with them! FORD wants consumers to purchase their products yet they wont even back them! Its a shame. Theyve lost this customer for life. NEVER AGAIN.

I have a 2000 Ford Explorer Sport-2 door. The truck hit ice and slid at 40 mph into the detaining wall on a highway. It spun around and bashed in the front of the car. My son hit the steering wheel with his face, because the air bag did not deploy. No light ever indicated that the airbag was malfunctioning. There is no way anyone could have known that the airbags would not deploy.

I own a 2018 Fusion and a 2018 Ford focus. Both have almost 80,000 miles on it. The transmissions went out in both vehicles 2 weeks from each other. No recalls and unfortunately Fords joke of a warranty is out too. How can you charge people this much money and have issues like this? 60,000 mile warranty is a joke in itself. I will never buy an American-made automobile again. Find a manufacturer that will give you 100,000 miles out the gate. That tells you they believe and stand behind their product. Without having to spend thousands on an extended warranty. Ive owned 6 Fords in my lifetime, the last 3 were junk. Never will you see a Ford in my driveway again.

I had been hit on the head which caused damage to my brain in which I havent been able to work. My wife is in kidney failure awaiting treatment for chemo and had been infusing to stay alive! We have always been good payers with Ford credit company, have always, when we made an arrangement to pay, did pay my Ford account. My wife called and was not authorized on my account and talked to Ford customer service department in regards to payment arrangements on my truck, acct **, for an F250 truck. Ford spoke to her and she had asked about it in the future, since I was sick with head injury, if we had to give back vehicle voluntarily in the future, if something happened, what are the steps. The customer service advised her not to do that and to try to find another person to buy the contract and get out of name. The customer service looked at the account and said that as long as $45 was made and a payment of $175 was made in 7 days, the account would be fine and the vehicle would be okay. And, Ford would work with us on the truck until health was better as we were good customers with Ford! After the conversation with Ford, my wife said that she had asked about repossession, they werent interested in doing that. After she heard what would happen, payment then was made on the truck for $399.15 and another for $175 and $200 through the automated system on the phone.Anytime I tried to pay my account over the phone, the contract number would come up as fusion and SSN would not match. Ford was told several times about the error, something was done in refinance, several payments were made, and 3 days later, at 1:40 am, my truck was repossessed from my yard, after my being in the hospital with severe brain injury. Ford had told me a week before the vehicle was fine as long as arrangement was followed through and the Ford truck would not be in default or repossessed in which there was no letter, no warning, nothing. They came, got the truck with payment arrangement done and agreed to by Ford Credit! Payments that were made werent credited correctly on the truck or the other acct **. Edge is ahead, not due till August 2012 with $100 due in July 2012.Being sick, I requested help with the truck since I havent been able to work and I could have borrowed money to catch up payment if I knew of them coming to get the truck! There was no letter, no warning! Yolanda, in customer service, is rude. She told my wife and me on the speaker phone after the truck had been repossessed that the reason was because my wife had asked about voluntary surrendering of the truck if something happened in the future but not at present time. Ford should have not even spoken to my wife about the account. I should have been contacted with this information. It was my account, not my wifes! The repossession company, the driver for Carolina Lending out of Myrtle Beach, SC picked the truck up 3 days after payment arrangement was made and payment posted on Saturday, the 12th. The truck was picked up on the 10th.The repossession driver lied and was rude to my wife and taunted me at the repossession lot, laughed and said the only reason this happened was because of my last name, **. The driver held a grudge for the ** family and threatened that he was coming for my Edge that was current. The system at Ford doesnt post for 3 days or more. That is not my fault. My Edge is not due till August 2012. The driver was rude and threatening me on the lot with vulgar language and rudeness! The police have a report! Ford had no right to speak to an unauthorized person on the account and also, after payment arrangement was made and agreed, and customer service told me a week before and my wife, that nothing would happen and they repossessed. This was wrong. Please help me. Now they want me to pay my truck in full, $18,000. Yolanda is a rude and nasty person at customer service and the supervisor Ms. ** wont call me back! Please help me!

I own a Transit full-size van T350 built 5/2015 used for business. After 38000 miles the left rear axle seal failed and was replaced 11/30/16. One day later the hole axle seized after just 50 miles. After the warranty repair. It took to January 10/2017 to rebuild the rear axle (no parts available!!!) and to get the van back from the Dealer (Ford of Clermont, FL). Since then the van is creating a loud howling noise between 50 and 60 mph and a loud deep vibration noise over 70 mph. Four more attempts to repair/adjust. Did not fix the issue. Since 12/1/2016 the van spent over 100 days in the workshop trying to fix the rear axle under warranty without success. Since 4 weeks my dealer tries to get in touch with a Ford engineer to assess the issue. Without success. In the meantime the right axle seal failed and spilled all the oil on the road. In addition to the incompetence of the dealership Ford Customer Service is at no service for a customer who has a more complex issue than an oil change. I called Ford customer service several times but all they do is to get you in touch with the dealers management. Ford Customer Service is only set up to make you feel good and to mediate between dealer and customer. I feel that my only option now is to sue the dealer and Ford to get this faulty rear axle replaced.

My 2001 Mercury Sable LS had two broken coil springs in the rear and my wife was commuting with my daughter in the car. I noticed the sag and took it into the shop and told me that if I had waited any longer, she would have had an accident because the spring had corkscrewed a few inches from the inside sidewall! Ford would not cover it, even though it is a defect in metal and quality. It cost me $700 to replace rear suspension. Then my cars front tires were wearing unevenly, so I brought it to the tire shop to have it balanced and rotated. I asked the technician what he noticed and said the tires were wearing a little weird. I already knew I had a problem from there. I brought it to a reputable local front end shop and they found broken springs in the front! I called Ford to complain and they said that there was an extended customer courtesy on the front springs 10 years or 140K, but I did not qualify any longer - 80K on the car but a year too late. I said, “NHSTA says it’s a safety hazard, so I dont understand why you would not be interested in taking care of your customers and their families?” The rep. repeated the same speech and said the engineers often review these reports and could address this again in the future. So now, Im stuck with another suspension bill.This is why people leave the brand, a little help builds loyalty.

First gas mileage, was told it would get 28-30 mpg, actual gas mileage was 22.8 mpg. The radiator fans went out at less than 10k miles, under warranty ford fixed the fan. I was in Houston and live 120 miles away, would not give a rental car. I own a chevrolet and the dealer in louisiana always provided a rental with warranty work. Now my door ajar light in on and they say the switch is bad. There are no recalls on it, but people are trying to get it recalled. It has happened so much. Now it has 44k miles and it will have to be fixed out of my pocket. I have extended warranty but it is 250 ded.

The 2008 Ford Escape is the worst built car with many complaints. Ford is aware of this problem and does nothing. The engine in my 2008 Escape blew up. They knew this car was a problem for the consumer yet they refuse to help in any way. I will never buy another Ford. Consumer beware. The American people bailed out the car companies and they still cant make a decent car. The car is worthless without the engine.

I have a 2017 Edge SEL with several upgrades. This is my 2nd Edge and it was the only model we seriously looked at before buying. 3 weeks after we purchased it we took a 7,000 mile cross country trip. I put over 100,000 miles on my 2011 Edge. I have not had any mechanical problems with either car. I did have a few accessory issues with the 2011, rearview camera, cruise control, and a window. I have had several Ford vehicles in the last 20 years and have been very satisfied with them. I have also owned a Mercedes Benz, Kia, GMC, Nissan and Acura in the same time span.

I own a 2006 Ford LCF truck purchased May 2007 cost $32,000.00. But after 7 years and 46000 miles, the repair and tow cost me over $17,000.00. Nov. 2009, mileage 19419 - replace starter and belt tensioner $1,600.00. Dec 2011, mileage 34983 - replace 2 fuel injector, main computer, cam sensor, crank sensor, $2,772.45. After talked to customer service the bill is $5,400.00. Dec 2013, mileage 46000 - replace all (6) fuel injector, $3,31.37 and oil pump $1,956.10. The truck still not fixed right. Then I brought the truck to a Ford dealer in **. They said there is another repair needs to be done. The fuel tank and whole fuel system is contaminate - will cost me $3,500.00 because the lining of the tank is contaminated and Ford Corp knows about this defect parts and doing nothing. I talked the person in charge of the commercial truck department. They said it is true about the tank, but they also say it is the oil company.

Purchased a Certified Pre-Owned Lincoln with 10,000 miles. Took the car in 3-4 times over 3 years for the SAME issue and they were not able to duplicate. Then, after warranty expires, they identify the issue and the bill is mine because they dont support it any longer. This is negligence and a lack of customer service completely. Ironically, I was just considering doing a trade in to another Lincoln before all this transpired. Back to Honda I go.

2001 Sable rear spring broke in three and the front one has been broken and punctured the front tire covered under a recall. The ford told us that the rear ones were not. Also, I have a 2003 mountaineer; the rear spring broke but I was told that it was not a recall. I am not taking a chance and I am changing the fronts as soon as possible. No one was injured but my money. No more Fords for us. Theyll lose in the long run.

Ford Motor Company dont want business from US citizens of Puerto Rico... On November 24, 2017 at the Central Florida International Auto Show I was enjoying a great Auto Show especially looking at the Pickup trucks inside the Orlando Convention Center. Ford, Nissan and Chevy pickups were my top pick for my next purchase, the only other thing that I needed to was to test drive them. So after spending all day at the show I went outside and test drove with Nissan, Dodge and others with my Puerto Rico drivers license with no issues. But when I stop at the Ford Test drive tent I show my Puerto Rico drivers license like I did with the other 3 locations and was notify that it was no good, only US driver license. I told the lady that Puerto Rico is part of the United States but she didnt care. Last time I check Ford has dealerships in the island of Puerto Rico. As a US citizen and a US service member, I felt disappointed, disrespect... Ford Motor Company lost a customer... and hopefully many more.

Ford has great salespeople. When they are trying to sell you they are the best cars on the market. But as soon as something goes wrong nothing is covered by the warranty. They had an excuse for everything.

I took my truck to Sheehy Ford for a engine issue. Basically the truck would shut off while driving down the road. The dealer said we should replace the head studs, head gaskets, injector seals, fuel seals, oil passage seals. I was okay with all of that costing estimated $7000 and about 26 labor hours. That was 4+ months ago. They have had my truck for 4+ months. They replaced my radiator, why??? I dont know and the service manager doesnt know either. But Im sure Im getting billed for that somehow. Face to face I asked the service manager why they replaced my radiator. He said I dont know. I went to the shop to get some camping stuff out of my truck and was there for about 25-30 minutes. There were 6 vehicles in the shop and not one technician in there working. At one point a tech walked in the back door and grabbed an oil pan and brought it over to a van but dropped it and walked up to the front. I dont trust what they are doing mechanically to my truck. They in theory replaced my high pressure oil pump, but once it was all back together they had zero oil pressure. Did they replace it??? Well even the old oil pump was giving some oil pressure. I cant get a response from the service manager anymore and I had to call Ford motor company. So far Tina has done a good job corresponding between me and the dealer but Im not getting anywhere. Again 4+ months and over $4000 in rental car bills. I have yet to get my truck back and am still making payments and insurance on a truck I can not use. I wouldnt trust them to change my head light.

I paid $3600 for the Premium Service package that is contracted in my payments each month. I cant get that money back. Fletcher Ford in MO said that my Ford has never had my Premium service done. Ford complaint center said it has. Fletcher Ford service center said that my rotors were ground down so bad that I need new rotors. Ford Complaint center claims that they were never touched by any service according to my service records. Ford tried to say that I ride the brakes too hard and that is why they are ground down so much. I had another Ford truck that I put over 400,000 miles on and never had to change the rotors. I dont ride on my brakes. I believe that there was some dishonesty along the way.Ford has always serviced my Ford truck and they kept up the brakes. My brakes are right now 70% to the good so why would anyone grind down my rotors? The only thing I can think of, is so that I would get Ford service to replace them and thats how they make more money on your vehicle along the way. Thats what the Premium service is all about to me, is to get more money out of you along the way by doing dishonest service to your vehicle, so it seems!

Back in 2005 I purchased a brand new 2005 Ford Freestar, it had a faulty torque converter, and was replaced in 2013. Now then 1 year later I had the same problem (torque converter). I just got off the phone with a tech. at the Ford dealer and told him what happened... he said its not covered a recall is a 1 time fix, so even though they replaced my torque converter with another faulty 1 its not their problem... I dont think thats fair, but then again what do I know, Im just a consumer... What can a person do???

I have owned my share of Ford cars and trucks since 1979. I used to believe they were the best and the quality was off the chart. However of lately, my past two 2017 Ford’s were not the Fords I have had in the past. The quality has gone from 10 to about a 7 at best. I have recently owned and still drive my 2017 Taurus and recently parted with my 2017 F250 Diesel pickup. The truck wasn’t as bad as the Taurus but there were minor things. The truck had starting issues, and the quality of products used was not up to par in my opinion. Mechanically it seemed to hold its own, I didn’t like how the computer limited its capabilities to be the truck it could actually be. As for the Taurus, it is a good mechanical sound driving vehicle as I expect from a Ford. However the body panels don’t line up, misaligned doors to 1/4 panels, the hood and trunk don’t fit correctly. I got a really good deal on it and didn’t take it to heart too much. But now after year 3.5 I am starting to notice rust sitting in the gutter of the trunk lid, that is unacceptable. There are a lot of people who drive Fords today or in the past because of my tenacity about them. However now not so much so. I recently bought my wife a Chrysler 300 Sedan, it is a nice well built car, I become more and more impressed with it over my beloved Fords. I have owned probably over 50 vehicles in my life time, mostly Ford’s and a few GMs. Dodge hasn’t been a player since the early 70’s. Now they are back on the map! I am impressed and GM has made their way back as well. Ford needs to tighten up again. I was looking forward to possibly buying The new Bronco, however, I am really looking at the Rams and Dodges right now... If we continue to have good fortune with the Chrysler it will motivate me to move away from the Ford line. Trust me I live and breathe Ford’s, my RV is The F53 RV Chassis with the V10, I love it! My late 90 and early 2000 Ford’s were much better, quality, craftsmanship and sheer engineering ingenuity. Just thought I would share. I have had at least one (1) Ford all my 45 years of driving. Not bad, but times have changed and so has Ford unfortunately. Breaks my heart. I hope they turn it around before it is too late, especially after dropping their automobiles. I plan on making a purchase in the next year, hoping to be my final purchase in my life time.

Since purchasing almost 5 years ago, I have not experienced any issues while driving. I have the car serviced by the dealer I bought it from and every time I feel I am driving a brand new car. I have no negative experiences to write about. I am just happy with my Ford Fiesta.

I have owned a Ford since I got my license at 16 years old. I have had nothing but issues with them, and I always think - Ill just try again. I will not be trying again. The last SUV I had was a Ford Edge. 58,000 miles the computer crashed it. Barely made warranty. 75k I had 2 different parts of the transmission go back to back, within months of each other. Shift solenoid one time, I believe the computer to the transmission the other. $4,000 later! Now, I have a 2015 Ford Fusion, bought brand new. I work from home and really do not drive a ton, but average, slightly under. Has 50,000 miles on it. Its already had the same shift solenoid transmission issue, and now it is back in the shop again - computer crashed. All done! The service guys are great, but the fact that this keeps happening on moderately new vehicles is absolutely unacceptable!

My car staked several times since last year and I did return it to Ford dealer in Rustenburg and my car is on 38800 kms but now they say failed to take my car for service and I was waiting for my car to be on 40 000 km and to my knowledge is that I should service my car on 40 000 km. The problem of the car started last year and is a return job. Ford is no longer reliable. Please assist me in this regard.

Bought a 2018 F-150 XLT FX4 off road in May of 2018 and have many of issues. The major issue is the warped dashboard. Ford knows about the issue but will not do anything about it. Many of the new car trucks on the lots have this issue. The other issues that you need to be made aware of is; leaking water at the fire wall onto the brake pedal (3rd time in the shop and cant find the leak), both fog lights replaced because of broken on the inside, both drive and passenger seatbelts had to be replaced, 2 tail light bulbs replaced before realizing that the house was leaking and holding water, and the transmission has been looked at more than 5 times now. Every little thing that was covered by warranty has found its way on to Carfax. The price in may was $60,000.00 now because of the work the value of the truck is only $37,000.00. Be careful.

I purchased my car brand new in 2011. I was excited, it was my first new car and I spent a lot of time researching cars. Within a few months I noticed that the car began to shake and vibrate and shudder real bad, especially in lower gears. It got worse and worse so I brought it in. Ford fixed it. It was fine for a few months then it began again. This time it was worse, even stalling out when crossing intersections when my kids were in the car. This frightened me and I reported it. They found nothing wrong with it. It was still doing it so I brought it back in and demanded someone drive it until they felt it and fixed it. On two other occasions it has been brought in and fixed.The letter Ford sent out stating that this is normal is bogus because it doesnt always do it especially right after a fix. The car is shaking and shuddering again. I also noticed that when I stop at lights or in my not so steep driveway the car rolls back significantly. Extending the warranty does not make the car safe. Now I have a recall notice that says the doors can break open while I am driving and the part to fix it is not available but I will be notified when it is. This car needs to be taken off the road!

On July 19, 2016 I went to Crest Lincoln at 36200 Van Dyke, Sterling Heights, MI to purchase a vehicle. I worked with salesman name ** on a new 2016 MKX so he brought me one and I bought the SUV. So on July 21, 2016 which is two day later I found out it is damage and repaired horrible so it was damage. So I took the SUV back to the dealer and spoke to ** so I could exchange and ** told, You purchased. Its over. There is nothing I or the dealer could do. I called Ford company and they offered to fix it but I dont want to fix. I want new one that is why I bought supposed to be new. So Ford refused to help. What a scam a $50,000 plus tax. I would never buy any domestic vehicles again. My friends and family we never buy Ford...

To be brief: More than a dozen phone calls. More than half a dozen emails. Two different Map Update Drives. Poor Customer Service - No knowledge of system, careless attitude, multiple call you backs (without a call back). No follow up. Completely messed up Navigation System in vehicle. System will not update, continues to flash screen throughout the day while driving about incomplete update, voice command Nav totally disabled, maps reverted to earlier version with missing data. Suggestion: Dont buy a FORD. They dont understand the tech they put in their vehicles and will give you the run around hoping you will go away instead of fixing the problem.

Purchased the new 2014 Ford Fiesta in August 2014. By the time I went in for my first oil change I was having problems with the car shaking, jerking, slipping, shuddering upon light acceleration on gas from a complete stop. I expressed my complaint/problem with the service technician and he said its normal, people complain about the same issue all the time and theres nothing they can do. As of todays date the problem still exist, I been back to the dealership with the same complaint and nothing has ever been resolved. And it seems like its getting worse.

Im writing to express our extremely disappointing experience with Ford. My husband bought a 2010 F150 and back in May of this year 2015, he went to Ford about the extensive rust damage on the vehicle. He has owned nothing but Ford products through the years and he has never experienced such a problem. To make a long story short, he went back and forth with Ford regarding the extensive damage. His truck has been in the shop for five weeks waiting on Ford to at least agree to take some sort of responsibility and they will not do anything. We are so disappointed. We will never buy another Ford product.

My 2010 Ford Edge Limited has to be one of my favorite autos Ive had over my 44+ yrs of driving. Since I bought my first SUV back in 1992-93 I have never owned a car again. This vehicle is very dependable, very comfortable, good mileage, and a great ride all in all. If I had to in the future for whatever reason, I would buy the same make & model but I just wish Ford didnt change the newer Edges in size, theyre smaller in and out.

My husband & I were Ford truck believers for many years until 2016! From our past experience, we expected our 2008 F450 diesel (with the 6.4L engine), would take us into retirement and beyond until the engine blew up this year, with just over 100,000 miles! $18455.66 later, and a lousy 2 year warranty on the new (same, defective engine), we found out that this engine is expected to fail around 100,000 miles making it the worst engine in the Ford truck line. (Our 1999 F350 is still on the road at 250,000+ miles!)I tried to contact Fords Customer Service (which is really their Customer Dis-service as the one answering the phone only has a first name and no boss to appeal to). My expectation was to get a reasonable 10 year / 100,000 mile warranty on the new engine instead of a crappy 2 year warranty (which is equivalent to a 30,000 mile warranty). The mechanics told us they could bulletproof the replacement engine, after the 2 year warranty expired, for about $8000! My question is, why isnt the replacement engine bulletproofed already? What was once a great company with integrity has been replaced by fraud and failure. I am embarrassed to be driving a Ford after my humble retirement account has been robbed of $20,000.

I am 62 years old and I have been driving Ford products for the last 40 years. I have purchased several new vehicles from Ford and not had any problems until I recently purchased a 2018 Ford F-150 with a 302 V-8 August 21, 2018 from Cook Ford in Texas City, Texas. The next day the ac went out. The front bumper was mounted crooked. It was almost 2 inches higher on one side than the other. The Texas edition emblem on the tailgate was installed crooked. The door dampener on the driver side pops when you open and close the door. The engine idles very rough. There is a slight knocking noise coming from the motor when idling in park. I have never purchased a new vehicle with this many problems. The 10 speed transmission does not shift smooth at all.I have just over 8000 miles on this truck and this is the worst experience I have ever had with a Ford vehicle. I have always encouraged my children to purchase Ford products until now. I have been thinking about getting rid of this vehicle and switching to another brand. It seems as if the quality control for Ford Motor Company does not exist like it was. Think twice before you purchase a Ford product.

I want to sue Ford because they dont want to fix the problem with the rattling notice. Now they give a letter that explain why the notice. They should had give to me before I got my Fiesta or explain to the people what they should expect after driving for few miles. I REALLY NEED TO SUE THEM. I dont want money I just want them to take their car back and give my $4000 for the down payment.

Ford Motor Company: your recall 18S20 has affected my vehicle. It is stuck in park because your bushings corroded and the cable between the gearshift and the transmission is inoperable. YOU have no solution at this time, but the dealership CAN fix it for $750 at my cost! And no rental!

I will be in touch on my way back from BC in a week or so. Today probably not a good day to deal with this. Last week on Thursday may 21 my 2000 Ford v10 Coachmen would not start. As a former truck driver I tried everything I could think of. Had to electrical. The engine would roll over but not ignite. Checked every fuse I could find. I then called Cypress Ford and explained what I thought was the issue and was told to try somewhere else as they had no bay for this. I called the company, they referred me to only to have them tell me to call Ford Customer Service which they in turn called Cypress Ford while I was still on the line and tell me to have it towed to Cypress Ford. These calls are recorded and someone in that building took that call and authorized it. When we reached there however, with tow truck and motorhome, I was told that I was already told not to bring this here. Only after tow truck driver intervened did the service guy retract his version and Ok’d for motorhome to be dropped and he would have technician take a look later. A nice young lady called me later to tell me Ford had determined the fuel pump was gone and would have to get one from Edmonton I think. She also informed me they found a service guy locally to replace fuel pump because he had the facility to do this type of repair and would be jobbed out to him.Friday, we had the motorhome towed to j&js Roadside Service and told pump would be here sat am. That didnt happen as truck bringing parts broke down and told that truck would be in Sunday. Picked up pump myself and helped this guy install on Monday. Only to find it wasnt the pump at all. This service guy Kent called Cypress 2-3 times and told technician off today but would try and locate him. We needed someone with electrical knowledge of Ford v10 ignition but got no help. Finally about 4:30 he found the problem. A 25 cent fuse. How about that. So here is the issue I have pump not needed $801. Bill for service guy you sent me to, $1341. Bill for motel, $521. Bill for car rental, $150. So it cost me over $2800 for a 25 cent fuse. I want to hear what Cypress Ford has to say as far as covering this. The call at Ford customer service was recorded and clarifies what I said here. I have no interest in stopping to-day to debate who did what. Not the money. Understand I will get it back. You can reply to this e-mail if you like as I will be forwarding on to Ford. I own and operate my own business back home in NB and have made errors myself but I always make them right no matter what it costs.

I have bought my Ford Ecosports from Elite Ford, Bangalore on 03-March-2015. On 2nd Aug 2015 (Sunday) when I was driving in Bangalore, it has started giving vibration and stopped in middle on the road. Somehow I managed to take the vehicle to service center with help of Ford roadside assistance. The next day (Monday) when I met to service center people, the response I get from Elite Ford was worst. They were not concerned about my vehicle condition and my sentiment on my loved vehicle. They simply tried to wash their hands by blaming my driving capability, without considering my prior driving experience. Seems they were very happy to see my vehicle in that conditions. Within 30 min they made the estimation for 15000 and sent to mail for my approval and also I am getting calls from them every day for my approval to start the repair. I have below concerns on my vehicle and Ford India. 1. How the clutch will worn-out within 3-4 months (4000 KM). Is the vehicle is that sensitive? 2. Is there any different style of driving for Ford vehicles? 3. As Ford assured for 2 years warranty, I am very much eligible to get my vehicle corrected from you, why you people (Ford/Elite Ford) are trying washing your hands by blaming customers driving capabilities. 4. If it continuously giving the same problem, how can I maintain the vehicle for long time. Is it punishment for us for choosing the great Ford car. 5. If the same case happened to any other important parts (Engine/GearBox), what we have to do with that vehicle. 6. If the same happened after 3-4 months, what to do. Is it possible to maintain the vehicle.

The 2008 Mercury Mariner is a wonderfully comfortable car. It rides like a luxury vehicle. It also is a beautiful design and looks like an expensive vehicle. It goes well in all types of weather and repairs are fairly inexpensive. Love the adjustable seats and it has Bluetooth and wireless radio as well. The gas mileage is awesome. I love the hatch which has room to spare and it has 2 openings for easy packing and removing. I like the ground clearance too and I love the electric windows, the power seats. The radio and stereo are very nice and I can go about anywhere and the vehicle runs like a 4 wheel drive. I also love the leg room, my husband who is 62 fits well and is comfortable. I also like the roomy backseat so that the kids are not crowded.The car is like a luxury car on a Pinto budget. Some of the body parts are hard to find though. And the radio could use better speakers. A better variety of colors and interior options could be offered as well. The windows need to have better tinting to them. Lighted mirrors would be nice. Also running boards and luggage racks should be standard.

Purchased a 2015 Transit Connect XLT for our business at the end of December. Put on the road mid-January. March 18th the truck made a large noise and then died. We had it towed to the Ford Dealership where we purchased it. The dealership spoke to Tech Support for Ford.. Did a few things suggested and nothing worked. No one could/can give me a date about when it will be fixed. A new part was accelerated with no time frame delayed twice. The truck is sitting at the dealership. FORD CUSTOMER SERVICE has been USELESS. Their only answer is part is accelerated.I then went onto corporate website and emailed Tier 1 support who referred me back to the People I had been speaking too. The Service Reps that have never had called to tell us what is going on. No One Cares. No one can tell us when the part is due in. This week the Dealership took the part Ford was hoping would fix the truck from another truck and still it is not fixed. Again, no follow up from Customer Service. We have 6 Ford Trucks and have never had a problem. I will have to think long and hard before we will purchase another after this experience.

11/02/15 My family and I had just came from a store at around 6pm, truck showed no signs of misuse or damage for I have had this truck for more than 10 years with no serious problems. We parked our truck at our apartment complex again with no signs of anything that could have triggered a fire. At 11:30 pm our neighbors had notified us that our truck was on fire. The fire department arrived about 20 minutes into the fire leaving the truck completely nonexistent. The fire department told us the fire had started in the engine. Ive never heard of some kind of recall in these models of trucks, Ford company should be responsible for all these damages.

The car ride is very smooth and quiet. Our Ford Edge is everything and more than we expected. Plenty of room inside. The panoramic moon roof is awesome. The car handles beautifully. Very stylish looking inside and out.

I leased a 2015 Ford Fusion in the fall/winter of 2014 and have had it for 3 years and it gave me no problems the entire time. I took it on a few trips and it was great! I just traded it in thinking I would try a foreign car to take advantage of the mileage that they advertise so I traded it in for a 2017 Kia Optima. Ive had this car for less than 2 months and it has given me nothing but trouble (electrical/engine related). Its been in the shop for 2 weeks now and I havent heard any updates from the service manager as to when itll be fixed, or what the problems are with it. Ive dealt with the roadside assistance, the service center, the corporate office and of course the dealership and Ive been sorely disappointed with every aspect of Kias customer service. Ive been treated like a number and told that if Im unsatisfied with the vehicle that I should wrap it around a tree and get something else. Im never purchasing from Kia again... I miss my Ford sooo much!!!

Warning to all Ford F-150 owners for this recall. Ford will not give owners a loaner vehicle during this repair. It appears that Ford really doesnt care whether or not their customers are injured as a result of their faulty vehicles nor do they care about the logistical difficulties of not having a loaner vehicle. Shame on you Ford!

After 16 yrs of almost impeccable service my wifes 2001 Mazda Tribute XL engine failed with 165k miles. We got a lot of enjoyment and an excellent quality vehicle. So we started a search for a new product Toyota Honda Pilot, Mazda CX-5 excellent engineering and very dynamic, Ford Explorer. Mist full size SUVs have 3 rows of seats and are too large to fit in out 3 car garage. I was never really impressed with the Ford Escape 2010 and earlier. Tested a 2012 with 80k miles and it ran well but the dealer price of 16k was too high. Found another 2012 with sunroof and 56k miles. Not bad but 5k. Finally we tested a Ford Escape XLT FWD 4 cyl with 25k miles in mint condition. Bought in the spot for 14k from a private party (Craigslist), added Ford bumper to bumper warranty 4 yr 36k miles additional for $2k.This is an impressive high quality vehicle with good technology, excellent power, 32 miles highway 26 city. Since we bought in the past 3 months have not a single problem. Just delights & surprises. Kudos to Ford Motor Company for building such an outstanding well designed right sized product. Too bad the 2013 and on design new look like most oriental mini SUVs. I highly recommend this product to all my friends and foes.

I’ve owned F150 trucks for the last 20 years. They are usually the leader in design of different component upgrades from year to year. But I’m disappointed in them letting GMC beat them to the tailgate design they have. That’s one thing that’s really helpful in getting up inside the bed, that would almost cause me to switch but not likely. Tighten up Ford.

I am currently leasing a Ford Edge from Ford. In my lease, Ford is responsible for the excise tax. I pay $360.00 a month. Two weeks ago, I found out that Ford did not pay the excise tax on my truck and even worse, my plates had been expired since May 2010. I have contacted Ford back and forth and also, I have contacted the City Hall of the town where I live in and they are telling me the excise tax has not been paid while Ford is telling me it has been. So two weeks later, I am still with my truck but off the road. Also, I recently made my monthly payment to Ford but I cannot even drive my truck. I am very disappointed with the way Ford is handling things. I feel they should resolve this with City Hall because their name is on the lease and they are responsible. I just keep getting the run around from both ends because City Hall says it is not paid while Ford says it is. I just want to find out who is responsible and get it resolved as quickly as possible.

I purchased my Ford Edge in April at over 35,000 dollars. The car was back at the dealers for a leak on the passenger side the floor was wet. On August 5 the car stalled and the wrench light was on. It broke down and had to be towed. the dealer kept it until the 11 of August. It broke down the same day again. It was towed again - same thing wrench light. Kept until the 27 of August. Then I noticed my back-up camera was not working. Took it back it was fine they said. Ford Customer care does nothing to help. This is a brand new car, only had 10 miles on it. I am very disappointed with Ford and will keep fighting until a new car shows up at my door. I want this wrong corrected.My Ford Edge has been back to the dealer a total of 4 times. I have filed a complaint with Ford 4 times. The is a major safety issue. But no one seems to understand it. And that peoples lives are at danger. Write and call every aspect of Ford. I think a class action lawsuit needs to be filed. It is clear to me that this car left the Canada plant this way. This should have never happened. Also, the lemon law need to benefit the customer not corporate. I am going to change that in my state, too. Why should I be forced to pay for a car that is clearly a safety hazard? All because Ford Motor Company cannot admit they built a lemon. To my fellow consumers keep fighting.

The car has 17250 miles on it, its 2014 Fiesta Titanium. I have been having transmission problems. Shuddering, shaking, jerking, jolting, sudden or delayed acceleration have all been problems. Low speeds seem to be an issue with it. It seems to shudder in between 1st and 2nd gears. I also have had it stall while in reverse. I have taken it to the Ford dealership, they are aware of the issue, have had multiple complaints, and said they would reprogram the software to make the shift changes more smooth. It is still exhibiting the same issues - harsh shuddering, gears slipping, clicking and noises. Its just a matter of time before this vehicle kills someone. I wasnt told that this car would operate any differently than any other car. The dealership says that all of these symptoms are normal for the kind of transmission that they sold me and that its still safe to drive. Even when I took it in to get reprogrammed for the shuddering, the technician said that its still going to do it. What?! It wasnt doing it before and now you want me to deal with a shuddering vehicle? And you say you still cant fix it? Thats terrible. Ive owned Fords all my life and this is my first new car and I feel like Ive made a terrible decision and its barely got 20,000 miles on it. More importantly, the safety. Ive had more than one close call with trying to accelerate and the transmission not responding in enough time to get out of the way. Operates unlike any other vehicle Ive owned and not in a good way.

Before I retired we purchased a new 2014 Ford Edge. At 32,000 miles and 3 years old we had paint bubbling on the passenger side rear door where the door skin is crimped around the door shell. I took it to our local Ford dealership and it was scheduled in the body shop for a repair. Once completed it looked great. However, being a mechanic and building and painting street rods, I feared the corrosion would return. I voiced my concerns and was told the repair was guaranteed. At 39,000 miles and less than a year I returned to the dealership with more corrosion than ever. The dealership took photos and submitted them to Ford who denied any warranty. I contacted Ford and was told it had to have rust holes to be covered. Im so picky with my vehicles. I was furious. This was the first new Ford product I have purchased only because my wife wanted it. I am a 60 year old long time GM man. I WILL NEVER PURCHASE ANOTHER NEW FORD PRODUCT!!!

We have been loyal Ford automobile/truck owners for over 30 years. Bought a C-MAX in April 2013 based on Fords claim of 47 mpg hwy/47 mpg city. Then the truth came out and Ford said they were wrong. Ford was very nice and sent two checks totaling around $900 for their mpg mistake. Then there have been numerous recalls. We contacted the head of Fords Extended Service Plan department in September, 2014, to request an extension of the warranty to 100,000 at no cost to us. No answer back from Mr. Michael **. Sent another letter. Again, no response. Contacted Fords Customer Relation Center via email. Received a response back the same day. Fords CRC asked for clarification as to what the problem was and what we were asking for. I responded three times and never heard back. Sent two letters to William Ford, Jr., Mark Fields, and Frederiek Toney (President, Global Ford Customer Service Division). Guess what? NOT ONE PERSON RESPONDED.....again! Was really ticked off now so on January 12, 2015 I called the number that was in small print underneath the responder from CRCFMC. Another exercise in futility. Spoke with a Debra who advised us: Ford could not and would not extend the service contract. Because Ford had sent monetary compensation for the mpg disparity there was nothing else Ford was going to do. We had waited too long to request an extension (please remember we started this process four months before speaking with Debra). When I asked Debra why there was never any follow-up to my three replies to the CRC emailer, Debra said the 1 800 number is in Florida and the CRC emailer was probably in Michigan. Debra said that essentially there is no coordination between emailing Fords CRC and calling the 1800 number listed in the CRCs email. Isnt that a heck of a way to run a business?So we are done defending Ford when our friends ask us how our FixOrRepairDaily is. We are done buying any Ford, new or used. If we were to win a free car and it turned out to be a Ford we would donate it. In closing, we could have accepted a sorry, it isnt happening to our request of Ford, case over. But the non-response from anyone at Ford shows they could care less..... and now, we dont either.

38 days ago my new 2015 Ford F150 broke down with 8000 miles on it. A part in the transmission is defective. It has now been 38 days and I still do not have an ETA on the repair of this vehicle. Parts are not available for this truck. Ford has been completely uncooperative and unsupportive. While a rental car has been provided, they expect me to pay the difference between what they pay and the baseline price of the lowest level rental provided by the rental company. At this point they state that they will ship an entirely new transmission, however they have no ETA on this and it could be up to two more weeks until this is resolved. When I escalated this to Ford customer service the only resolution is to keep waiting. I have never experienced such poor customer service. I will be escalating this to legal means.