The Mercedes CLS 550 is one of the best rides on the road today. Performance is unsurpassed, along with style and fit & finish. Mercedes the finest production vehicle on the market today. Innovative.

I had a 2015 smart car. When my lease was over I turned the car in and got a 2018 smart. This happened on July 2018. On Aug 15, 2018 someone used the 2015 smart car with my expired inspection sticker and got a traffic ticket, when I got the ticket in the mail I contacted the salesperson Nicole ** in the Manhattan office, sent her the ticket, my new inspection sticker, the new car registration card and all she asked for, by text. Now it is October 21 2018. And they have not done anything to correct this issue. Horrible experience, it seems they do not take responsibility for their wrongdoing.

The engine light was on and they had to fix it. I received the car the same day, after noon. But the next day, the light was on again and the car did not start.

We purchased a 2010 GLK 350 with around 70,000 miles on it. It performed well for several years although the headlights do not light far enough down the road. The driver seat MB-Tex upholstery failed in two places very quickly. $1100 repair. At about 100,000 miles the car would not start. The electronic ignition system had to be replaced for $2000. It had Takata airbags so my wife refused to drive it while we waited a year or so for them to be replaced. While waiting, the passenger door lock stopped working so that the door would not open. $1000 repair. About the time the airbags were replaced during the last year two other messages occurred on the dash. Problem with driver seatbelt connection and problem with the passenger seat sensor. $2400 to repair. We are ready to sell it to avoid more repairs.

I decide to change my Toyota 1999 Camry and buy well reputed car Mercedes E class. I bought brand new one (e 300 Sedan) in September 2009 with total cost of $80,000. On first week I give complaint that the left window is not sealed and make noise. They refuse to admit that there is wrong with car. At 50,000 km I get warning sign for engine on screen and it turn up that there is problem with fuel injector and they replace most of engine parts. At 90,000 km the car start to give a very loud noise sound at all speeds. The problem found to be with differential. It worn up. My Camry till now with me I never had window problem or engine problem or differentials.

Mercedes slk 350 - 20,078 miles and its been in Mercedes shop 6 different times for all kind of reasons. 2 different times for wheel sensors once cause headlight come loose and fell battery replaced after one year. Parking light snapped out of bracket. Trunk opened while driving down hwy for no reason. Has other electrical problems that occur every so often. Spoke to customer service to no avail. Vehicle never been in a accident. Just very low mileage car. Dont buy Mercedes and oh also when you take it to the dealership you gonna wait on parts too.

I have a 2004 E320. It has what appears to be a cracked left side fuel sender. Or so it seems!? This is a common problem on E class models - as Im more than sure you know. Campaign 2008-020001 covers this exact problem on 211 models 2003-2006, which my car is. However, when my VIN was run at the dealer, it is supposedly not covered!? The service manager tells me it’s ridiculous, that it’s again more than obvious it’s the same problem or defect. Yet not covered. He suggested I call Mercedes and after an “investigation”, I was told nothing would be covered!? An investigation that included or predominately was decided over, the fact that I have stopped regularly servicing my car at the dealer! My car looks and runs like new other than this problem. In fact I researched it and found the recall because I wanted it perfect as to trade in or sell and replace it! So Mercedes wont cover a problem that has 1,000s of complaints pending with the NHTSA. I cannot fill my gas tank because if I do, the backseat (driver’s side) fills with fumes and my children complain. I pulled the backseat in the service area parking lot, and we opened the hatch and saw the gas sitting in the sender (see attached pic). It was like we were looking at the pictures attached to the campaign!!! Yet not covered!?I have owned 3 Mercedes Benz in my lifetime. I can honestly say that I firmly believe they are the best constructed, most reliable, and sharpest looking cars on the road. I have spent years telling everyone I know, anyone that would listen, that once you own a Mercedes Benz, you cant own any other car. And I routinely argue with my BMW loving best friend (a luxury car dealer) over which is the better vehicle. My car has reached 125k. Its time for a new Mercedes. If any part of you believes I will ever buy another Mercedes when the company will not in good faith fix my vehicle that is so obviously having a problem that is manufacturing defect, then you are out of your mind!Im no idiot. I realize if you have even bothered to read this far into the letter, the company could probably care less about one consumer. But you will have lost a truly faithful customer who wouldve never bought another brand. And whom will exhaust my fingers and wear out my iPad on every blog, website, complaint site, NHTSA hotline, and anywhere else I can to be sure that I will deter as many people as I can from ever buying a Mercedes because a multibillion dollar company didnt stand by their product, and fix a maybe $1,500 problem. If you took the time to read this and take the time to compare my symptoms and pics to that of the campaign (and Im sure millions of complaints), then anyone with any power and want to do the right thing will help me and keep me on team Mercedes!

I went there to purchase a GL 450 2015. The purchase was all cash. We agreed on the price and after waiting for the finance guy to clean up his desk which took a lot of time, we were ready to sign the papers. After two hours being in that dealership the sales manager came and informed us that the general manager wants us to sign a paper and also put $10000 security deposit in order to make sure that we are not going to ship the car to China for two years and then they will return the deposit. They even took a copy of my Dental license. I objected the security deposit, in the beginning after consulting with someone they agreed to the signing a paper and copy of my license. After signing almost 90% of the paperwork the guy got a phone call and then told us they cannot go ahead with the deal. We wasted more than two hours in that dealership and felt very insulted. The General manager think everybody is a criminal otherwise they prove they are not... just not American way.

I have solid proof that my Mercedes was illegally tampered with by one of the dealerships in my hometown. I can prove that the dealership set me up to have my car malfunction and killed the battery to 4.2 volts, leaving me with a dead car that same day. The following day (if I had not been fortunate enough to have my engineer buddies jump my car for me), the dealer would have had a window of opportunity to charge me with repairs that were unnecessary. There are records that I can indicate that my car was still in good condition after my car was charged by up. There are many details and facts that I would be gladly present to all who wants listen.

Im not at all impressed with the kit you have replaced instead of a spare wheel... I am driving your make of cars for 20 years and never found fault, but unfortunately I have had 2 punctures in 3 weeks and each time the kit didnt work. My car is 7 months old with low mileage. This happened in a car park firstly and I had to call recovery the second time I was on the motorway and was stranded for 3 hours. The first tire cost €140 and because it wasnt the correct thread my pressures were out so I went to my nearest Mercedes garage and a new tire was €129.00 then the system balanced. Then on the motorway another tire at a cost of €150.00. All because this new kit didnt work for me.

I have two keys for my 2006 350. I have replaced the batteries over the years no problem with that at all. Recently, I went to replace the battery in set of keys but that didnt work for all the functions. I could lock my car but not open it... strange huh. So I went to my alternate set of keys, used them for a while and then that set didnt work either... weird. I could open my car doors but couldnt lock them. So I have been using 2 sets of keys to run my car. Doesnt make sense to me.So I contacted my Mercedes Dealership and explained the issue. They said, No problem. Come in and we will order you 2 new sets of keys. Sounds good so far... but not too fast. Each set would be $300. Mercedes wants me to pay $600 to replace Faulty keys. I didnt lose them... I just used them since I have had the car. Now they dont work properly. So I have to pay Mercedes $600 so I can operate my car and replace faulty keys. I have never heard that before. I could understand if I lost keys... but I didnt... they just stopped working correctly. So for being a good customer (repeat customer) I am now saddled with a $600 charge to replace faulty equipment. If I do that... which I must... there is no guaranty the new keys will last either. This is the most ridiculous thing I have ever heard of... COME ON MAN!! Any suggestions would be appreciated.

When I purchased my new car in 2005, I wanted it to be special. My initial thought was to purchase a Toyota Camry. But after test driving a Mercedes (just for fun), I convinced myself that if Toyotas were great cars, then Mercedes Benz would be an excellent car. I really thought that MB would have better engines. But now that my car is non-functional at less than 100,000 miles, I wish I would have stuck with my first instinct and bought a Toyota.After reading different class action lawsuits, I find this to be a common problem with several MB models. I realized MB cars are not as good as I thought or had claimed to be. I am very discouraged with engineering technology on this car. I can’t imagine paying almost the same amount I owe to repair the car. But I honestly don’t see myself purchasing another MB vehicle again. I hope for MB to take care of its customers, as I have heard other dealers such of Toyota, Jeep and Ford taking care of theirs. I want Mercedes to get me in a new car, fix my car or purchase it off from me.

This car has had 2 (two) safety related issues in less than 3,000 miles of ownership. Mercedes-Benz is fully aware of these issues but is not fixing the problems. Both Mercedes-Benz and their dealerships do not understand the importance of tracking software on cars and fixing it to avoid problems. Our emergency braking system was shut down by the computer due to software problems. MB should have been able to proactively update the software in order to avoid this problem just based upon the VIN number and production dates. I am waiting for the 3rd safety issue so I can return this car to them under the Lemon Law. Dealerships should be staffed by people who are technically savvy as well as mechanics. Mercedes-Benz is delivering a substandard product due to lack of responsible practices after the product leaves the factory. Do not purchase or lease a GLA250 or believe the reporting on the internet that the 2016 models had safety issues address by the company. Its simply not true.

The admiration of Mercedes BENZ is a love affair of decades. The ML350 is currently ready to transport me to jazz club in Las Vegas. The auto ‘romance ‘ began in 1972 with a Fiat in Chicago. Yes! Snow, ice and one brave or silly girl. The ride, breadth, and finesse of driving is still as fresh as day one. Mercedes has my head, hand at the wheel and heart all in one. The love of the drive flows in my veins. May you travel an open road!

I have a huge issue with MB. I own a 2006 CLS 500. This was my dream car. I wanted this car so bad but when I bought it, it gave me nothing but problems. More than twice my brakes went completely out. I could not stop or slow my vehicle down, red light flashed on my dashboard saying stop reduce braking power. Do you know how scary that is to be driving on the freeway 65-70MPH & have a car cut you off & you cant stop or slow down because your breaks completely shut down, shut off. There was another couple times I was driving at 45-55mph on the street and Im coming up on a red light and I cant STOP my car at all, the breaks lock up. I feel so lucky me or my family riding in my car were not injured. Twice MB had to fix the recall SBC (Sensotronic Brake Control) on my car. Certain vehicles, the sensotronic brake control (SBC) system may prematurely shift to the hydraulic back-up function mode, due to deterioration of the wiring harness connection, or due to premature failure of the hydraulic pump.Twice they had to fix this problem. I dont feel safe in this car at all. But the icing on this cake is once I got my car out of the shop, I go to Costco & fill up my gas tank, come out from shopping and underneath the drivers side back, tire gas is leaking. Me & my family get in the car & it smells so bad of gas which isnt good for a toddler to breathe nor anyone to breathe in for that matter. So I take it right back to the dealership & they diagnosed the problem -- crack in my gas tank. So since Im catching on to all these car reviews online I do my research and come to find out that Im not the only one with this or these problems on my 2006 CLS 500. Mind you MB said the gas tank leak & replacement would cost me 3,000$ to fix. So Im doing my research and there is no recall, just complaint after complaint about this gas tank leak. MB insists if I dont fill up my gas tank all the way it wont leak. I couldnt afford 3,000$ for a problem I knew MB was responsible for. So Ive been driving around for 1yr & a half with a cracked gas tank.Dec 2015 Ive exhausted all my options. Now I cant register my car, the check engine light is on because of the crack in the gas tank. So I was recently doing more research and finally MB extended the warranty & is going to cover the gas tank problem after letting me drive around with a cracked gas tank for 1yr and a half -- doesnt sound very safe and reliable. Mercedes-Benz slogan is The Best or Nothing. I havent gotten the best customer service. Roadside is picking my car up today 12-8-15 & MB of Scottsdale AZ informed me since the gas tank is on back order 1-6 weeks and they can NOT give me a loaner car. But they are going to keep my car for 1-6 weeks till the part comes in & the service rep. informed me there is 13 people ahead of me waiting on gas tanks so really who knows how long this will take. I called customer service, they were of NO help. I called them a few more times explaining to them I will NOT have a car. How will I get to work?! They said borrow a friend or family members car (I live in AZ with no family here unfortunately). But how could this be my problem? MB service rep also suggested I can still drive my car till the gas tank comes in. But I explained Ive already used my extended registration from the MVD and I cant register my car without getting a smog and I wont pass smog because check engine light is on because of the Gas Tank Leak... MB customer service wont do anything to help. I asked them what would they suggest and they stay quiet!!! I NEED ANSWERS!! I cant afford to rent a car till when?! 1-6weeks?! They cant even give me a date it will be down, everything is just up in the air & Im ** out of luck.. I am NOT ok with the way Ive been treated dealing with MB. I thought it was The Best or Nothing. My problem still isnt solved. MB roadside is on their way to pick up my car & I still have no transportation. But my car needs to be at the shop so they can order the part. This is so ridiculous and absurd!!

Mercedes has been an amazing customer service related experience especially from the service department. I have leased 4 Mercedes and turned my last one into a purchase due the style, safety, service, and quality of the brand.

I own a Mercedes Benz SL 500 (TRS680 GP). Earlier this year, the car went into your workshops ten (10) times before they were able to repair the distronic sensor.At 30,000 km, the car went for a service. Within 50 km after the service, the suspension collapsed and there was a complete failure of the brakes. Fortunately I was able to avoid an accident. The car was towed in to Mercedes-Benz Sandton (corner Rivonia & South) on Monday July 18, 2011. This morning (July 29, 2011), I went and enquired what was happening and I was told the parts for the suspension were due on the 4th of August.Only after the suspension was repaired could they establish why there was a total brake failure. If more parts are required, then I guess there will be a further 3- 4 weeks of wait without my car.The customer service center will not return my calls. (Lance)In summary, straight after the car was serviced, a serious safety problem arose – namely, the suspension and total brake failure occurred. Previous experience showed that repairs, namely the distronic, are not reliable and excessively slow.Please explain to me why I should not notify the relevant authorities on the apparent inability of your group to maintain vehicles in a safe and roadworthy condition.Your reply without delay would be appreciated.

I purchased a 2018 MB GLE 350 4 months ago with the expectation that the vehicle would have certain functioning amenities. WRONG!! I now own a $70,000 car that cannot even be started remotely because the Mercedes Me app NEVER works! I have to physically walk outside every morning and start the thing to warm up. I’ve called numerous times and am always told the app is down and being worked on. I’m sorry, but if this is true, they need better IT personal because millions of apps work perfectly well all the time. You will not receive any customer service and your level of frustration will increase exponentially with every call. The vehicle also lacks other ‘basic’ options such as a touchscreen radio/GPS, horrible voice recognition without your iPhone attached. (Thank God for Apple Play or the entire enter system would be basically useless!) The seat warmer and defroster does not come on automatically. On the rare occasion the remote start does work so after 10 minutes your windshield is still covered with ice, and I could go on with more issues but will stop there. I’ve always owned Jeep Grand Cherokees and wish more than anything I still did!!! Seriously, do not waste your money on a MB, read all the reviews carefully and save yourself the disappointment!

My 2002 Mercedes E-320 (purchased brand new) has had many electrical problems and it only has 110,000 miles. I stopped taking it back to the dealer (RBM) a couple of years ago because their service charges were absorbent, I didnt feel they valued me as a customer, and there was always multiple additional problems that they would claim they found wrong, costing at least a couple thousand dollars each time I went in for service. A couple of years ago the cluster failed. The locks would not work, the gas tank it would not automatically shut off, the speedometer would not work, the car was sluggish, etc. The cluster was replaced. The rear right light cluster has been replaced three times. Last October 2014, while driving, the radio abruptly stopped working, the doors would not lock, and the trunk would not lock automatically; I had to manually lock and unlock the doors and trunk with the key. According to the mechanic, a couple of fuses needed to be replaced. He disconnected the wiring for the radio to work until the fuses were replaced, but the doors would not lock and the trunk could not be unlocked. He replaced the fuses and everything was fine until the week of Thanksgiving. Any time I started the car, the trunk automatically popped open and could not be reclosed. We finagled the lock closure on the open trunk with another metal object to lock the trunk while it was open. We then pushed the button to unlock the trunk and it was able to be closed and remained closed until we stopped and restarted it again. This problem persisted about three days and then abruptly stopped. A couple of weeks ago the problem started again. I took the car to the repair shop and the mechanic said he did not know what was going on. He said he reset everything and the problem went away. However, a week later (today) the problem returned. I have to keep a small pair of scissors in the car to maneuver the inside trunk latch to lock the trunk while it is open and then push in the outside trunk button to unlock it and it is then able to close. However, each time I stop at a destination and restart the car, the trunk pops open and will not reclose unless I get out, while the car is still running and go through the maneuvering routine. I called the mechanic and he said he is not sure what is going on; I would have to bring the car in again. If bad fuses caused the issues in October, could there still be a bad fuse or could it be something that he did not reconnect?

I cannot express in words my disappointment and disgust in my recent experience with Mercedes-Benz. I will never own another model. It is certainly not what I would expect from a luxury car or a first-class dealership. I researched for several weeks before choosing to purchase and finally deciding on the GLA. The fact that it was a Mercedes made the decision easier for me as I knew it would be a car that would be flawless and have unmatched resale value. I purchase a new 2016 GLA 250 on July 18, 2016. After driving my brand new GLA for only 2 weeks, I took it in for an unusual wind noise coming from the drivers side window. I trusted that because the car was sold to me with an obvious factory default, the dealership would make every effort to remedy this problem and ensure customer satisfaction. I was heartbroken to be told that it could not, and would not, because the noise was due to the way the car was factory-made and attempting to do any repairs would void the extended warranty that I had purchased. To date, no one from the dealership or Mercedes-Benz has contacted me or made an attempt to remedy this situation. Unfortunately, because of this experience, this will be the first and last Mercedes-Benz I will ever own. The unfortunate thing for Mercedes-Benz of Beaumont, whether they realize it or not, is that my husband is a bank president in a small town about 25 miles west of Beaumont, that has three locations, and I work in a thriving school district in a town 30 miles east of Houston. Between the two of us, we know a great deal of people. We know first-hand, about customer service and how vital it is to a business, large or small. We intend to tell everyone we know of our horrendous experience with that dealership. To add insult to injury, I have since received an email indicating that I have received new inquiries on my credit, which may lower my credit score. It did indeed change my credit score by significantly dropping it several points. The report details show they are all due to inquiries from Mercedes Benz. After contacting MBUSA by phone and in writing, this is the response I have received: Hi Pam, thanks for your patience. Your comments have been shared with our colleagues at MBUSA and we regret to hear of your continued dissatisfaction. Our colleagues advise, that they have already confirmed their position with regards to your vehicle. For this reason, they will not be making further contact with you at this stage. We appreciate your understanding. Kind regards, your Mercedes-Benz Social Media Team. I have started the process to cancel my extended warranty and will be selling my GLA as soon as possible. I have reviewed the GLA on several websites unfavorably and plan to file a report with the Better Business Bureau regarding the horrendous customer service at Mercedes-Benz of Beaumont. For a company known for first class customer service and satisfaction, you should be embarrassed to have colleagues such as those at MB-Beaumont in your employ. I have since read countless reports of the same wind noise from other owners on various websites. DO NOT PURCHASE A GLA!!! As for me, I will NEVER drive another Mercedes. There are plenty of other luxury models to choose from.

I recently bought Mercedes 2018 GLC SUV and really liked the car and upgraded the speakers to Burmester. Thought it would give me a good feel in the car with the music but I am totally disappointed with the audio system and I would rate 1 STAR for the speakers and 4 STAR for the car.

This is my second C class and the tire quality has definitely deteriorated. The tires dont reflect the high quality and brand name associated with it. I have had several punctures over the past 2 years, the tires wear rapidly. My husband drives his BMW very similar to my C class and his tires and service is far superior. Every tire mechanic seems to concur. Its such a shame.

Ive had to have 2 tires replaced due to bubble issues in my Mercedes C-300. Although I thought my experience was unique, today (June 15, 2015) when I went to get my car oil changed it appears I wasnt the only one with this issue. Two other customers at the Mercedes service desk had exactly the same issues. Imagine my surprise! At $275 a tire all of us were pretty twisted that this issue is going on and Mercedes has NOT issued a recall on this brand tire! Can someone help stop this unsafe issue? Does someone have to get hurt first? How many more people are in the same boat? Can someone canvas the service logs at Mercedes and see how bad this issue really is? Lastly based on the young attendant behind the desk she said, weve had tons of people with flat tires. She also stated, dont worry we have truckloads of tires in inventory. How scary! What would you assume? Someone please advise, how do we proceed?

WORTHLESS 2019 Mercedes Benz C300. Purchased a brand new 2019 Mercedes Benz at the end of July 2019 with only 20 miles. The car stopped accelerating and was towed to the dealership Oct. 4 2019. The fuel pump was replaced, there were loose bolts/wires, the trunk latch was fixed and for some reason they replaced the charge air cooler which had nothing to do with the original issue. Picked my car up around 4:30pm October 10th, drove it 40 minutes home and the Low Coolant Warning light comes on. Immediately notified the dealership and my car was towed BACK to the dealership around 8am October 11th. They first stated that I needed a new water pump but then said that there were wires loose in the dashboard so they removed the dash and fixed it.While my car was in the care of the dealership about 60 miles were added onto my leased car and they ran over a nail. So my tire had to be replaced also. Finally received my car back around 4:30pm after work on October 16th, drove 30 minutes and the low coolant light popped on yet again. Immediately notified the tech and he stated that someone will pick my car up Friday October 18th. No one came to pick up my car and now I have an scheduled appointment for Tuesday October 21st. During this time, I have spoken to the managers at the dealership which directed me to file a complaint with Mercedes Benz and I did.I spoke to two customer reps which the first rep named Jack hung up on me. The second rep escalated my call to a manager named Roman whom said he would call me back but never did. It’s ridiculous that I am held to paying my money for a car that I have not had for three months on top of the fact that it’s been out of my possession for most of the month of October, added mileage that I will never get back on a leased car and continuous problems on a NEW 2019 Mercedes Benz.

This car is overall a great car and I love it. I had a 1999 Mercedes before this one and was in a head on collision. It saved our lives. Thats why I got another Mercedes. The only problem I have is that its hard to change a tire compared to American made cars.

Both ML 350 and ML 320 vehicles have problems with power starting fluid leak, which is a defect in manufacturing, also the 2006 ML 350 which has only 55,000 miles has a problem with the transmission for long time. The dealer of San Diego doesnt care to solve issues, they are looking to charge the customers as much as they can. Also all the inside parts are cheap and getting broken very easy for no reason. I advise all not to purchase those vehicles, and we should seek a legal way to protect the customers interest.

I purchased a new E-320, brand new, fully loaded. Hand washed from day one to this day. Driven only 14 miles/day! It has only 40k miles. I babied this vehicle and it is in mint condition. Looks like a museum piece! At around 30k miles the leather sit seams came apart! (???) Note that I have the massage package so you would expect a top quality leather. Dealer did me a favor and replaced it. Later I found out that MB *knew* about the upholsterys low quality they used.Now, at 40k miles the left side of the driver seat is peeling off!! Went to the dealer - horrible dealer btw - (MB of Nanuet RT 304 Nanuet, NY) and the service manager, without even looking at it said, Oh! Wear and tear not covered, sorry. Are you kidding me??? 40k miles? I weight 180 pounds, tall and slim. My neighbor has a BMW with over 80k miles, he weights probably 350 pounds and the seat look like new! Do yourself a favor. MB has the reputation but the quality parts they use - at least the leather - is horrible. Never ever again!! And also stay away form that horrible dealer. I plan to put a sign in my vehicle and drive around with a picture of the peeling leather and the name of the dealer who refuses to take care of it. That, based on the mint condition of the vehicle most likely will raise eyebrows. Shame on you Mercedes Benz!

Omg. Where do I begin. I had issues maybe 20 minutes after leaving the lot, and issues ever since. Car has been in the shop every month for the mere 2 months Ive had it. Asked for refund day 1 when I had an issue, and told they have a replacement plan. Bogus. Lies. Fraud. Deceit. Car in shop 21 days this last time... 21 days. Please tell me why a CPO vehicle still well under original warranty according to miles would need a new transmission-even if youd had it a year. Two or so months and new transmission dont add up. Even the service tech who worked on it said theres no way this car could have been inspected or passed inspection. Brakes, rotors, transmission, speakers, window motor guide, blower motor, steering wheel, and a bunch of other stuff. Are you kidding me?. Two or so months and all of this? Feel free to reach out to me. The selling dealership has done absolutely nothing... nothing... they act like its a big cover up or something.

2014 Mercedes Benz E350 4matic is a great car that needs the required maintenance to run at peak performance. Take care of the maintenance and it will never let you down. Would definitely recommend this car.

A year ago I purchased my first Mercedes, a 2010 Mercedes Benz, GLK350. My first foreign car. The car has been driven less than 3500 miles by me. I get into the car over a week ago and the light comes on in the dash (Frontal SRS/airbag). The car will not start. The AAA service came and tried to jump me, with no success in getting the car started. He tested the battery and replied and showed me that my battery was great. Your mechanic looked at the car, after I had it towed to your dealership) and Chris informed me that the battery was no good. (The mechanic stated he could not see what was wrong until I purchased the battery.) And wanted to charge me $500.00. We all know, with common sense, that comment was incorrect.I’ve always known, if I bought a foreign car, I had to know my rights and become very knowledgeable of the Model/Make. So I maintain counsel. I remembered the recall of the airbag and airbag sensor. I noticed the rear taillight not working (A possible symptom due to faulty pyro-fuse.) If the car has a pyro-fuse and this fuse is not properly working, there is no way to start the car. It is not difficult to change the pyro-fuse but the SRS system might need a reset. Also if the issue was at the pre-fuse box. The frontal module has harmed other electrical parts on my car and need replacement. Chris informed me that the problem was possibly the pre-fuse box and it needed to be replaced and my total cost is $1300-1400. He also stated that they were not sure that the pre-fuse was my problem. There could be other issues, but I must pay for the box first before they could find out definitely. I informed him of the recall and he stated the recalls had nothing to do with the pre-fuse box. I requested that he at least repair the recall items. The parts of the recall, he states, are pending. So I find people have died because of this recall, per legal counsel, including the defected rear tail light. THIS IS A SAFETY CONCERN.I AM REQUESTING THE FOLLOWING: For this service expense to be applied to either recall or manufacturer including the battery cost and replacement. Whatever sensor is faulty, the battery was drained. Return my old battery and the pre-fuse box. Make arrangements for a loaner until recall parts are in and replaced Hire employees who are professionally experienced, compassionate, knowledgeable, honest and not greedy to take extra money home to care for his family (per the attendant). If one possesses the traits requested, his sales will increase tremendously.

First of all, I wish I had known about this site when my incident first took place. I just want to share my experience with everyone so that people can be aware when purchasing a Mercedes Benz. I plan on speaking out on every single forum out there, and if it can help even one person, then I will be satisfied. I live in Los Angeles and purchased a brand new E350 in 2007. Just a few month after the purchase (around 10,000 miles on the odometer? ), I was driving down the freeway when the car came to a sudden stall. The engine completely died, and I could not get it started back up. I was in the second lane from the inside, and the freeway was full of drivers speeding at 70-80 mph. Unable to get out of my car, I watched vehicles behind me careening to a sudden stop or jerking to rapidly change lanes. It was truly a frightening experience.I called 911 to report the incident then AAA to get a tow truck. The CHP arrived within about 15 minutes to help divert traffic away from my car as I was at a dead stop in the middle of a 5-lane freeway. The officers alerted me that it is too dangerous to stand still in the middle of the freeway and that they needed to immediately move my car off the freeway. Since they didnt have towing capability, the only way for them to do that was for them to push the car from the back with their squad car while I steered towards the nearest exit. Without getting too dramatic, I will say that this was probably the most frightening experience of my life. Luckily, no one was injured, and the car just suffered a lot of scratches on the rear bumper as a result of it being pushed by the police car.I wrote to MBUSA and explained the entire experience plus access to the police records. They offered absolutely no sympathy. They didnt even offer a nice gesture by offering to fix the scratches which would have cost approximately a few hundred dollars - pocket change to them. They didnt see any seriousness to the incident. I could have been seriously injured, and I could have caused serious injury to other motorists on the freeway that day. The message that they were sending to me was clear: I am an isolated incident to them, so I do not matter at all. Theyre a big, powerful company with millions of other buyers, so of course they dont care. How nice. Im the familys third generation of MB driver, and I will most certainly be the last.

I have a c-class 300 2016 and the screen starts to get lines then it gets worse and turns black, I have taken the car twice to the dealer and they are yet to fix the problem.

I have very bad experience with Mercedes Benz. I have two recalls. I have battery problem. It cost me $2,300. My car is 200K but the quality is rubbish. After recall, I have to walk to the North service centre from train station because they dont answer to my telephone call for pick up. When I check the rate of Mercedes Benz, it is 27th which is bottom. The past glorious time is gone. It is absolutely rubbish. Anyone buy Mercedes Bend I call he or she is HOKU, which means foolish people.

In one year I’ve had to take my vehicle into the dealership twice, both times for the rear wheel being bent sideways. Mercedes technicians say the wheel (just the wheel) was hit to cause the damages, two times in one year the same wheel bends sideways??? Mercedes will not take any responsibility for either manufacturing defect, poor workmanship or incomplete work. I’m trying now to get Mercedes Benz to stop washing their hands and blaming the consumer(s) on a clearly manufacturing problem. If anyone has had the same issues with their vehicle, please let me know. This GLE43 AMG is a lemon!!!

I own a 2003 Mercedes CLK 320 convertible. I love my car. However, I am having to trade it in because of rust problems! The car has only 28,000 miles and has been kept in covered garaged parking when not in use. Both doors started rusting at the very bottom about a year ago. Mercedes says it is out of warranty and the repairs will be upwards of $5,000. I am very disappointed with Mercedes and sad to have to get rid of my car.

I recently purchased a SLK280 and have now found that it has a serious and well known engine fault. This was from EMS warning light and fault codes 1200 & 1208 which is for faulty balance shaft. I now understand that this is a well known fault of worn teeth due to material. I am now faced with a 5000 repair bill to repair this. The car is 2007 and has only done 22,000 miles! I have been told that Mercedes are not prepared to offer any contribution to this cost. This is my first Mercedes and one of the reasons I chose it was the perceived Mercedes quality and reliability. I am really disappointed to find a Mercedes engine falling apart after only 22,000 miles.

MB ML350 Bluetec 2012 till 100,000 km. I came to official MB service in 2014.09.06 and MB service till now 2014.11.24 cant repair my car without any explanation. They cant tell when exactly my car will be ready. It is very stupid and unprofessional. I send official claim (by email: [email protected]) to Daimler AG in 2014.11.03 and only after 17 days I receive answer, We receive your claim and we come back as soon as possible. Again NOTHING. I am very disappointed on MB ML350 quality and on MB official service.

Ive owned 5 Mercedes over my car buying experience and I can tell you I will never buy another one. I have a ML 350 BlueTEC (diesel) that has known problems with the vehicle. I just found out on the oil leaking near the rear main seal. I called Mercedes to ask why in the world would a car with 57k miles have a problem like this when Mercedes brags about how great an engineered car they make. I have spent over a week on the problem the dealer fixed the supposed problem to break another problem. Now they want me to pay for what they broke. CROOKS WOULD BE THE WORD I WOULD USE. Ive had several Lexus and no problems. Mercedes does not stand by their name and overcharges for everything. The customer service people just lie to you, point blank. DONT BUY A MERCEDES, BUY A LEXUS. CROOK, CROOKS, AND CROOKS.

My name is Ahmed ** and I am from Saudi Arabia. I am writing to your esteemed company because I believe you care about your customers and their relationship with you. I experienced some issues with my new SLK 250 2012 (WDDPK4HAXCF042129). I had recently gotten home from work and then about 1 hour later, I tried to leave my house with the SLK. When I left in the middle of the road, it started to shack. At first, I thought it was the tire. It never occurred to me anything else since it is only been 8 days since I purchased it. After that I slowed down and parked a side then the engine went off. I turned off the electrical system and then started the car again. This time, the engine tried turning over, but did not “catch” and the car died again.The third time I went to start the car, the engine came on and made a very strange “gurgling” sound like it wasnt getting enough throttle/gas. So I gave the car a bit of “gas” by slowly pushing down on the accelerator pedal and the engine caught, but then quickly died. All this time, the instrument cluster was “fluttering”. The RPM needle was bouncing between 0 & 1k rpms very quickly (5-6 times per second). No warnings on the instrument cluster either. I gave up and called a truck to bring the car to the local dealer service center.I know that Mercedes-Benz is very concerned about its reputation but I was shocked by the way I have been treated by our local dealer here in Saudi Arabia (Juffali). For someone who just purchased a car, I was expecting more consideration. Moreover, they did not provide a substitute car for me which has a very strong impact on me being using public transportation instead of using my brand new car.

Perhaps the best description come from the dealers who have worked on my car: Your car looks like new inside and out; your car drives like new; you dont need a new car; and recently, May we put our name plate on your car. Comments from consumers have been better than those of the dealers. My comment is that I am grateful for the privilege of owning and operating this vehicle! It has been cared for very well by its past and current owners.

I have 1998 CLK 230 Kompressor which I have been enjoying without any problems whatsoever. In one of my routine maintenance schedule, the service mechanic required the car manual for reference which I gave him. A couple of days when I required it, I was told he lost it along side other documents. Of course, there was nothing I could do about it. Recently, the battery ran down, thereby locking the trunk without access to the battery in the trunk for jump-starting. I was able to start it much later. However, due to the run-down battery, I could not play my radio/cassette/CD due to code requirements (I didnt know it was coded). I have not played music for over 2 months and this is choking me up. What options have I got? Any answer or opinion?

We have over a dozen sprinters and our 2 new 2016 models have been in shop several times for major work in warranty and every time now Mercedes Dealers say it bad fuel and I heard of this that Mercedes was telling dealers to use this line to avoid paying for warranty work. We have engine OBD monitors so we know more than the average. Would like to hear from others and working on a class action against Mercedes. I did call Mercedes to complain will not call me back.

The brake sensor light came on in my Mercedes 350 ML. I stopped driving the car and took it in for service. When quoted a price, they said that not only do I need my brakes changed, but I need the rotors changed as well. I asked then what was the purpose of the brake sensor light if by the time it went on, the brakes were so worn that it affected the rotors. The response was that I should have brought the car in for service earlier. I have had numerous problems with this car. The door for the gas tank fell off. The service agent accused me of breaking it off. Why I would do something like this, I am not sure. The rear seat belts continually get stuck, endangering the safety of my children. The console between the two front seat squeaks. The rear view mirror is loose. All minor problems, but something you do not anticipate in a car of this type.

Do not buy Certified Pre-owned Mercedes Benz. They do not have the same warranty as a new car. Although we paid 60K for our GL 350 including extending warranty, and performed all the expensive services at the Mercedes Benz dealership after 2 years the car was diagnosed with heavy sludge on engine and needed an “engine replacement” which was originally denied by Mercedes Benz US indicating that a new engine will not be covered under the warranty because the Vehicle Mastery Inquiry (VMI) did not show any services prior the date we purchased the car. It was shocking for us to realize that the Mercedes Benz dealership in Miami sold us a CPO Mercedes-Benz with no history of service. The engine was finally replaced but only lasted ONE DAY. Apparently the engine came with issues and a SECOND engine was approved and reordered. All this time they were referring as “NEW PART” or “NEW ENGINE”. I called US Corporate to find out what kind of the engine they were putting in the car because it was hard to believe that a new part has passed all inspections and quality controls but failed after installation. Then, the representative told me that both engines approved to be installed were REFURBISHED or USED engines. Our car was in the dealership for a total of 86 days while waiting for approval to be repaired. I lost confidence on the safety of this car, as it was no longer a reliable source of transportation for my daughter. We ended up trading the GL 350 for a new Chevrolet Tahoe.

Mercedes SLK 350 2012: Bad burning like smell entering car below steering wheel. Reported this to M.B. Canada and dealer when I bought the car. I was told to watch for oil drops, antifreeze etc for 3 years. Finally I found how I could demonstrate the smell to the dealer, who kept the car for over a month and drove 2000 km. Could not find the problem. Car was returned and I was told that they are unable to correct this problem and one of the managers will contact me. It might take a long time. That was August 2017. I wrote many e-mails, but nobody wants to talk to me. I am very unhappy with the people representing M.B. I also contacted Germany, but no help. I also contacted M.B. Germany, answer - Contact M.B. Canada which I did with no help from them.

Mercedes-Benz dealership service in Pembroke Pines is the worse unprofessional people that I ever encountered on my experiences with Mercedes-Benz. From the service manager to the technicians, (if you can call them that way) they simply do not know what are they doing. There is no difference taking your vehicle to this place or a regular shop in 441 in Hollywood fl. In fact, you probably not going to have this bad service at ridiculous prices and you can be treated with most respect and professionalism.

My vacuum pump and hydraulic system on the trunk locking mechanism has failed. Cannot open trunk with any of the three methods of design. The Dealer laughed at me and said it would cost me over three thousand dollars to fix everything and that was a guess. No help at all other than they said I had to drill out the key hole with tumblers and try to manually open it that way. So I drilled out the mechanism on a car that cost over 120,000 thousand dollars to get into my trunk. Now the problem is the dealer would not code my key to a used lock and said I had to buy one from them at over 500 dollars and they would key that one to my lock. Then I would still have to pay to fix the vacuum pump and hydraulic pump to use my trunk. Frustrated due to the fact of price gouging and poor design from the engineers to make a trunk that is very difficult to open. I cannot lock my car or trunk because it has a smart key that is extremely difficult to use. I will never buy another Mercedes-Benz car again. I will also encourage everyone I know not to buy one.

My Mercedes S430 2005, has been repeatedly stalling. Had my mechanic put tester on it and showed crank shaft position sensor. Bought the first sensor from NAPA which was a different color from the original. Dont know if that makes a difference. Car continue to do the same thing. Bought second sensor from AutoZone same color but displayed same issue. Im in the process of taking it to dealership. Very unhappy and dont have money to blow.

I bought this car with 3k miles on it from Mercedes Manhattan. At the time of purchase it was 5 months old. The first 2 years were great. The third year the problems started. I have probably had every hose, spark plug, brakes, tires and many other items replaced. This is now my 4th year owning it and for the last 7 months it has literally been in the shop every single month. The check engine light comes on every other week at this point. I called Mercedes corporate and they told me to keep bringing it into the shop! Really??! A $100k car and they tell me to just keep getting it fixed! Absolutely useless! I will be switching brands!

I have a 2003 mb 500 sl and I still own the car. For a car that costs more than $135,000.00, I am extremely disappointed in the major problems I have. All services have been done diligently and I have had to pay for many as you know the problems arise only after the warranty expires.Currently I am facing a serious color fade on the bonnet/hood and a leak from the closure point of the convertible above the driver when the car is washed or when it rains. And it rains in Florida.This is not something that the mb dealership wants to fix and I am disappointed that for a car that expensive, problems like these should be non existent or cost covered by Mercedes to say the least. All of my other Mercedes and I had 3 prior, the family all own Mercedes, did not have such issues. I am very disappointed and I so wanted to keep this car and buy another to run around. Can you please assist in my dilemma and in correcting these problems?

First time buyer of a Mercedes car and of course I choose the redesigned 2017 E400. Let me tell you, what an awful ride and the number of issues I have had with this car…. this should be considered a Lemon. Complained to head office, service department and searched the internet…so much wasted time back & forth from the dealer. For the amount of money, I have spent I wish I never got this car. Mercedes has left a bad taste in my mouth and I could not even recommend them to a friend. Issue – Engine stalling, noisy engine, power window issues, awful ride (even confirmed by the shop manager), broken wiper handle, driver seat not staying in place, door leds blown, the new navigation/radio functionality not working properly, and so on….For an E-Class and the price tag, it is not worth it.

2 years ago we purchased a 2011 Mercedes Sprinter van and have spent close to $14K on repairs. We use it for our travels for my sons motocross racing throughout the US. We have had nothing but problems and have had multiple breakdowns where we have gone into Limp Mode mostly due to the diesel particle filter. After reviewing some of the broken parts with a certified Mercedes mechanic it was known that Mercedes builds their engines with plastic parts banking on the fact that they fail within so many miles. Good example: who puts plastic parts for the throttle body on the valves? My wife just recently traveled with our 12 yo son 1100 miles to Oregon just after replacing the DEF pump and heating element system which cost me over $3k and was told we were good to go. Again she broke down. Your Mercedes a Roadside Assistance reassured me that they would take care of my wife to tow it to a local dealership but then wanted to charge us... Thank god for AAA. So where do I go from here? Does Mercedes have a solution to let me and my family feel safe?

2001 Mercedes g55AMG - I ran over a muffler in the road and destroyed two tires. After three days of searching I have found Mercedes no longer makes them!! How am I supposed to drive my car with two tires? I think Mercedes should reimburse me for my tow at the very least. Im on a fixed income and this has put me in financial trouble!! Please let me know what you can do. By the this will be my last Mercedes.

On a recent road trip the check engine light lit up on my 2010 GLK 350. When I took the vehicle local dealer where they performed a quick test to reveal what they termed as a camshaft stretched timing chain. I had heard previously that Mercedes had been having this 350 engine problem with several models and years. I went online to discover that in fact that there have been numerous such problems with the 350 engine. My local dealer wants $2,600.00 to pull the engine and repair. Yes, the vehicle is out of warranty, but it seems to me that Mercedes knew well before the 2010 models were produced that they were having complaints about the 350 camshaft adjuster problem.

We bought a 2020 GLE 450 over a month ago. The dealership experience from the beginning has been nothing short of a nightmare. The salesman was pushy and rushed us to make a decision based on other customers arriving in one hour to buy the vehicle out from under us. Once we decided to buy the vehicle the Mercedes Concierge was unavailable to ensure all features were operational prior to our taking possession. The salesman muddled his way through the features. When we left the AI was not fully functional but we were assured that “it just needed to finish loading”. Well, that couldn’t have been further from the truth!The vehicle has been in the shop at a different (much better) Mercedes service department for over three weeks now. We finally found out that we need a whole new command unit that has to ship directly from Germany! We’ve been told it may be another month or more until we get our vehicle fixed. The service department told us that it appears that the Walnut Creek dealership KNEW the AI was not functioning when we bought it because it had been reset 4 days prior to our purchase!!The other issue has to do with our trade-in. The Walnut Creek dealership mailed the pay off for our trade in to the wrong place! The check has been lost for three weeks and each time I inquire I get a different story about what happened and where the check went. This seems borderline criminal! We have contacted Corporate on two separate occasions with no resolve and at this point the only help or communications we are receiving is from the current service department.

I have had numerous problems in my 4 year old ML 500 with the Airmatic suspension which I think is an untested, failed technology. As a result I have spent several thousand dollars replacing the suspension despite the fact that I never go off-roading with this car and also drive carefully to avoid the delicate suspension breaking down. My previous complaints to Daimler as well as their Middle East dealer have had NO RESPONSE! That suggests that not only is the car bad but also the support offered by the vendor is non-existent. I cannot see any reason to buy a new Mercedes especially when there are much better German cars available out there.

In June 2008, I bought Mercedes C 200 and until now the car did not reach 40,000 km as my use for the car is very limited (only for travel during weekends). All the regular services are usually done before the due time and only made in the official agent of Mercedes Benz in Cairo. On March 31, 2012 (last Saturday), I went to the agent German Auto Service (GAS) Heliopolis branch in Cairo to check why the car did not start properly. They found that the computer program required to be updated (which is normal and acceptable) and they found as well that the fuel float/pump is need to be changed as it might stop at any time.The senior engineer in the GAS (Mercedes agent) told me that this part should not malfunction with this few millage of the car (39000 km). He informed me that he will contact the company in Germany in order to change it for free or they might share in the cost. One hour later, the engineer came and said he is sorry, the company in Germany refused to do it and I have to pay the full 3,100 EGP. I refused to change and pay because I cannot believe that Mercedes Benz Corporation (considered number 1 worldwide) can accept not to take the responsibility of having short life part functioning properly for only 39000 km in its valuable and expensive products. I am bringing this to your attention and I am sure you will take the proper action to rectify this problem. Thank you.

I recently (Nov 2014) traded in my C-300 (2012) for the new C-300 (2015) at the London dealership. After a few weeks my daughter complained that her door (left passenger door) would not close properly. We unfortunately ignored her and continued driving the vehicle. Later in January, whilst driving with my family the rear door alarm came on, in a panic I asked my daughter to hold the door while I parked in the emergency lane. On inspection I noticed the door handle awkwardly open, even with constant pushing the door would not close!I took the car into the London dealership where the car was inspected (I also pointed out other quality concerns which I still feel have not been addressed). Later in the evening I was told, We have checked the back door and oiled the mechanism/door lock and this should fix the problem. On my further instance I was told the whole door locking system would be replaced as a precaution until then I could drive my car as it was safe to do so. Happy that qualified Mercedes Benz technical staff had given me a green light to drive without fear of safety concerns I returned home. One week after, the same incident repeated itself with my family in the car! I called the team at service adviser and informed him of the incident. I expected to hear something reassuring but was told the parts were on backorder, I will get back to you tomorrow on how we can solve this for you. As Mercedes Benz, I would expect a much higher standard of product quality and customer care, both of which are absent. Does Mercedes Benz not care about serious safety concerns on their cars? I fear not only for my safety but the safety of other families that may experience this or worse. Please live up to the promise you make to your customers.

I am not super happy about this car, its quite compact and lacks lots of comfort features that most of cars in its category have. When I start the car, it jumps. It doesnt start smoothly. Also, it seems that it is very cheaply made, every small pressure makes a dent. The gas tank is quite small and gas finishes so quickly.

Mercedes has had a problem with the 48 volt battery since, at least Jan. 2020. The battery shuts off and the car dies even while running. I leased the GLS 450 in April 2021. The car did not start in October 2021 and the 48 volt battery fortunately died while not in use. The message on the dash was “shut vehicle off immediately”. It was at the dealer for almost 3 weeks and of course no loaner was available. When I contacted Mercedes about leasing a defective car to me (which I could have just as well purchased), it took me 3 tries before someone got back to me. Then, they refused to pay the cost of my rental. They said had the GLS been in the shop 4 weeks they would have paid for the rental??? So I paid for the month lease and had the car 1 week plus paid $2000 for the rental. So very unsafe car and poor customer service. Really sad, it’s an $80,000 vehicle from what I believed was a reputable company.

Service notification Mercedes 2008 model C300 - I have regular maintenance done on my except for the service B last year since the warranty had expired since a few years and only got the oil changed at the mercedes dealer. I was quite surprised when I asked them to remove the past due service B notification and they refused saying they are not allowed to do that. This is my car and I dont want them to leave this message on my panel. Can they refuse to remove their messages on my car.

Faulty balance shaft - I purchased a new 2006 350E Mercedes in 2005. On my first trip out of town, the check engine light came on. Called MB, said it was gas cap. Light comes on but goes off. Had checked several e shaft problem. The total cost ranges from $6,000 to $8,000. After researching this problem, it appears the MB has known about this problem for several years. What are they going to do?

While it is well known as STAR brand and top luxury, comparing MB product support (goodwill) is way bad compared to BMW and Audi. Audi provides up to 12 years power train goodwill. MB with an engine less than 100K with well maintained vehicle failed to offer reasonable consideration for their engine. Their Customer support offered me 1K sales incentive on new vehicle (I have a 86K value vehicle, 1K is 1.17% of the vehicle). I would say if Daimler knows about MBUSA and keep silent this is a big mistake.

Have been having different issues with vibration on braking, worn front tires. Ive had my Mercedes S550 since 4/14 and I brought it into service 3 weeks ago to check the vibration and pulling to right. Service Tech. informs me its supposed to pull to right some and tire looked fine, dont need new tires. I just returned for my B service and Service calls to tell me I need 2 new front tires. Only $980 for 2 tires! I am furious. Needless to say I wont be replacing with Continental MOEs because of all the bad news out there about them and I wont be purchasing from Mercedes Benz! I do have photos for reference.

I have a 2011 amg c63 mercedez with very low miles. I hardly drive the car and is always in the garage. The paint has massive chips in the hood from small rocks on the roads. I have an old BMW that has over 169 k miles and barely has rock chips. This car paint is crap for the amount of money I paid for it. I bought this car brand new.

I purchased my Mercedes SLK 350 new in 2005. The car currently has 49,000 miles on it. Within the last month while driving, my transmission has gone into neutral causing the car to lose forward motion and not allowing me to regain drive. This occurred on the freeway at 65mph, in traffic on a major boulevard and most recently on a one lane, steep downhill grade in Malibu Canyon. Each time I had to coast off the highway, turn off the motor and wait. Then I would restart the car and it would become drivable again. After the last incident, I took it to Silver Star Mercedes in Thousand Oaks where I have my SLK350 serviced and where I purchased it new in 2005 as a retirement gift to myself. After performing tests, they said it was a defective speed sensor and would cost $2,500 to replace. Even though the car only had 49,000 miles on it, they wouldnt repair it under warranty as the 5 year (50,000 mile) factory warranty had expired. Before authorizing the repair, I researched NHTSA to find out if there had been other reports of the same problem. While there are some reports of this on my model, there have been numerous problems with other Mercedes models speed sensors that have been repaired for Mercedes owners as a safety issue. Some of those repairs were directed by the NHTSA.Considering that the issue seems to be safety related and my Mercedes only had 49,000, well-maintained miles on it, I asked my service rep if he would mind contacting Mercedes about this issue and see if they would repair it or at the least, share in the cost of the sensor repair. Two days later, the dealer contacted me and said Mercedes wasnt interested. I am surprised and disappointed in Mercedes for their seeming lack of interest and Silver Star for not offering a cost adjustment in the absence of Mercedes not reaching out. It is my understanding that Mercedes has become more proactive in safety related issues and gives their dealers more flexibility in situations similar to mine. I have a genuine concern for my familys safety and the safety of other Mercedes owners and their families.

The car is 2010, it rides like a full size car. Controls are very convenient for access. It has the bi-turbo 3 liter which has more than ample horse power for a sports vehicle with a much larger motor. Repairs are few I the three years I have had this vehicle. Traction in the snow is unbelievable. This car is just a pleasure to drive year round, fuel economy is great.

Bought a year old pre owned. In the 2 years of ownership I have only had 1 repair needed. And I drive more than 12k per year. Former car was a couple of 750LIS and they were in repair shop at least once a month for various small and pricey repairs. All were under warranty but I knew to offload them before warranty ran out. Build quality of the S550 is exceptional and without compromise. It is extremely comfortable and quite brisk. Would highly recommend it to anyone.

At 2AM after being off for nearly 10 hours, the passenger seat of my 2007 GL450 caught on fire in my garage, nearly catching the house on fire and killing my dogs who were in the garage with the car. I reported this to Mercedes (MBUSA) and asked that they inspect the car because this was clearly a defect. The internet is littered with stories/complaints of GL450 seats catching on fire (Google GL450 fire). They said they would inspect it. After much prying, they never did an inspection. A friend with a GL450 called Mercedes to ask about these events that are on the internet that I had forwarded to her. They told her that no one had ever submitted a formal complaint on this, that they had never heard of that and she should not worry. This companys disregard for the lives of the people that buy their vehicles is appalling. You buy these cars because you think they are safe, yet when the company has been contacted on numerous occasions about a defect that has the potential to kill people, the company does nothing to fix the problem and lies to customers saying they have never heard of a GL450 catching on fire. Its as if they dont think we can search for things on the internet. I will never trust Mercedes again. I cannot believe they knowingly leave these cars on the road with seat heater defects that are literally like bombs going off when the car is unattended in a garage. This company has no respect for human life.

Our 300c has approximately 29,000 miles on it and has gone through 2 sets of tires already! Just returned from the MB dealer and was told that the 2d set of tires was of low quality that is why they are cupping. If that was so, why did the original set do the same thing at 15,000 miles? Apparently, there is something wrong with the car design. The quality of the car, a 2010 is definitely not what Mercedes used to build.

I purchased my Gla250 From Mercedes Benz in Ft Myers Florida 12/2014. I started having problems with my tire, bad smell in the car and a rattling noise. I have been to three Mercedes dealers, Ft Myers, Orlando and Naples trying to resolve these issues. I have also contacted customer service and nothing has been done. Dealing with Mercedes has been the worst experience ever. Mercedes Benz customer service does nothing to correct the issues. I am driving around a $40 luxury (supposedly) car, with a rattling sound that smells like crap inside. I assumed that Mercedes was a car manufacturer that stands behind their product but it is obviously not. My previous car was a Lexus and Mercedes can take lessons from them on Customer service. Whatever you do, DO NOT Buy Mercedes Brand!!! Consider any other car manufacturer. You will be sorry if you choose Mercedes.

I previously own a Mercedes Benz cla 250 and the engine burned. They towed my car to Mercedes Benz service. They said it was burned due to water outside the engine and developed hydro lock that causes fire. I told them I never drive into the deep water. I drove sometime when it rain or to go to a car wash. In short, if the engine of a Mercedes have a little water then the engine hydrolock will not function that causes fire. BEWARE. Don’t buy Mercedes Benz. Maybe you will be the next victim! I switched to another car company and I was so happy this time.

I purchased a 2017 CLA 250 December 2016. I have less than 20,000 miles on the car. I dont live in the city but have had to replace two tires for what Mercedes calls a bubble. Ive had numerous Mercedes and have never had this problem. I dont drive in the city, dont have speed bumps where I go. Mercedes say warrant doesnt cover this. Mercedes is only a name. The quality of their cars a lower than HONDA. You pay all this money and get nothing. The extended warranty is a hoax. How do you have an extended warranty that ends and you havent used your original warranty. Then there is no warranty. Any car you buy now gives more than Mercedes. Its just the name, the car is overpriced and overrated.

My car is a 2013 Mercedes smart car. It is without saying absolutely wonderful on gas in town and on the highway. It has sunroof, electric windows, back windshield wiper, and heated seats. I wanted a car that was small but safe. I watched several crash videos and consumer reports before purchasing and paying cash. I get excited every time I drive it. It has an awesome amount pick up. It can also be drove manually and gets great gas mileage. However, I would include a simpler manual for how to diagnose all the electrical untangle figures that pop up on the dash and a meter or tool to reset. It has no place jack or spare tire too. But I am incredibly pleased with my purchase.

We were delivered this car in April 2017. After less than 10,000 we have had to replace 2 Tires. After many conversation with the Lawrenceville Dealership in NJ where we were told that indeed the car is too heavy for the tires. No solutions was offered other than for me to pay more money to have the tires changed. Mercedes is aware they are selling a defective product that can potentially be life threatening and they are doing nothing about it. I then e-mailed the corporate offices and was contacted by an agent who tried to work a resolution where we would still pay over 2000 and had to give those tires we paid a premium for, back to them (SCAM)... As a matter of principle and the fact that I can get better tires without them or their HELP... we refused the Great deal!! Nevertheless STAY AWAY... Looks like they dont care if you are stranded in the middle of no-where or if you die as the tires fall apart while you drive or like in my case while the car is parked in the garage!! Worse experience ever, I will get ready of this junk!!!

Last week, I took my E200 (2006) in for servicing at the official dealer in Amman. They said it needed an oil change, filters and new spark plugs. The car was ready in the afternoon. On my way home, the engine was choking slightly, especially when I applied the throttle. I thought it could be a faulty spark plug and decided I would take it back the next morning. When I started the car the next morning, there was a rattling noise in the engine. I moved about 20 meters, there was no power. So I took it back into my garage and called the dealer. They sent me a mechanic who said the car must not be driven and should be taken back by winch. He said the two timing cogs above the engine were probably worn and the may need replacing.Two days later, they called me from the workshop to say they had changed these parts and also put in a new timing chain but when they started the engine, there was still a rattling noise which they thought was due to something wrong with the valves. They opened up the engine again and supposedly fixed everything. My bill for this, after discount, was a handsome J.D.2545 (Euros 2700)! I paid and went home. This was yesterday. This morning, on the way to work, the brake pedal suddenly went flat and the ABS light came on. Braking was lost for a few seconds. I was lucky I was going very slowly in a traffic jam and, as the car veered to the left, I didnt hit anyone. I slowly drove the remaining mile to my office. On the way, I lost the power in the steering for a while, then the ESP light came on. I really didnt know what was going on. They have just winched the car back to the workshop.My question is this: Is it normal for Mercedes metal teeth to wear out so badly after 125000 kilometers? I am 68 years old, have had a license for 50 years and was a car dealer myself at one point. I thought Mercedes was one the best made cars on the market and lived almost forever. I am shocked, indignant and really needing an explanation.

Mercedes 320 ML has cost R150,000 ($22000) in repairs and maintenance to do 80,000Km (50,000 miles). It has been off the road for 5 months in 3 years. Mercedes and agent Union Motors do not care a continental ** about the situation.

The cup and armrest facility between the front seats is empty. The passenger seats except the front dont recline to allow for back support and sleeping positions for passengers. The seat and headrest design doesnt allow for the back and neck contact to ensure support even when a standard neck pillow is used.

Brand new 2010 blue technology ML touted as super vehicle made in Germany is NOT. Never offered an ext. warranty. Prepaid maintenance two years extra through dealer is quack. Leaking oil from every edifice in vehicle after 50000. Dealer did not fix. Had to have towed, spent thousands on dealer repairs. Have loan underwater. Need out!! LEMON!

Mercedes Benz cost more and the maintenance upkeep is expensive, but well worth it mostly. Ive owned five Mercedes Benz and with exception of the very first one, a 1990 c-220. It was a 4 cylinder and couldnt get out of its own way. The c-class has come a long way now.

This experience is from Finland. Last year, we purchased a new MB180B and the next day we got the car, I had to get it back to the dealer. I had problems starting the car, and when I finally got it going, it was twitching forcefully. When the engine became warmer, the problem was gone. At the workshop, they started to study the car, but nothing was wrong according to the car computer. But the guy from the workshop said that he thinks there are problems with a component called crankshaft sensor. So, he ordered a replacement component, but then things started to be really strange. The factory said that they will not deliver that component, and I asked why. They told me that this particular component is on the do not deliver list. Finally, they told us that there will be a new different component as a replacement.Well at this point, I made a claim against this and the reason is that a manufacturer is not allowed to deliver cars or any constructions if they know that there is a failed component in it. Or at least they are supposed to inform the customer of this possible problem and then he can decide what to do with it. Anyway, after a few days, I got the car back and now everything is okay, and so on. It wasnt. The same problem came back. The car was back in the work shop, and this has gone now several times. At the moment the car is at the work shop. I already told them earlier that they should get me a new car to replace this one or give me my money back. They told me that is totally an unreasonable claim. A new car which doesnt work, is it so unreasonable to expect that new cars should be okay?Also, during this experience, it has been really hard to get in contact with anyone. The dealer is totally worthless. The car importer is really hard to deal with and the manufacturer in Germany doesnt answer in any messages. The first one I sent half a year ago. Now, I have a lawyer to take care this, and I also took contact with LRQA (Lloyds) who have certified their ISO9001 based management system.Of course, I am angry about the car itself, but also because of this habit of delivering cars included with components that they have themselves declared on not-to-deliver. I was told by them that it is totally normal to replace these kinds of components during a normal service. Actually it is not. It is a hidden/silent recall, and that is against the law and against the ethics as well. We will see what happens. But I would like to give a warning for all possible car buyers of this kind of actions from Mercedes-Benz.

I have a problem with one of the vehicles we have bought with Mercedes and I would really appreciate assistance in solving this problem. I have bought all my Mercedes from Mercedes-Benz Angelopolis. I submitted a letter to the dealer and they told me that they have not received answer from Mercedes. To date, we have seven Mercedes vehicles and none of these had experienced problems before or had manufacturers defects except for this Class A-190. The vehicles we own are: one Class ML 350, two Classes ML 500, one Class A 190, one Class C, and one Smart.The only reason we have continued with the brand was the durability and the confidence that the vehicles gave us; it was reliable, as what I used to say. The vehicle, Class A-190, which has the problem has just 30,000.00 miles. I cannot conceive that a Mercedes has major problems with such a short mileage. I insist that the only reason Im still buying Mercedes is because of the supposed level of quality and service life of the vehicles. I hereby, request this to be reported to the plant in Germany and to repair the vehicle at no cost. Its not a Chevy, GM or a Ford; its a Mercedes. Its what the vendor say when you are paying extra money for a Mercedes, and it should last as a Mercedes. My wife almost never use this car. If this is what we expect from the brand, it is cheaper to buy an Atos or any other car and change it every three years. I have been its most faithful advertiser because I always trusted the brand. I hope this will be resolved. 30,000.00 miles are nothing for a Mercedes transmission. I definitely want to stay with them but in no way I will accept them trying to rip me off. This transmission came defective from the beginning. Four years ago, we started to buy other brands for a couple of problems we had with the service; while Ford and GM, are still a mess, at least Toyota has given us good service. Last year, we bought back with them the Class C and the Smart. A couple of days ago, we were evaluating to buy another Class ML-500, but after this, we do not know what to think. It really upsets me that Mercedes ends up being as good as a Chevy and in theory charges me extra money for a quality that does not exist. Please give me a favorable solution to this issue as quickly as possible. If not, then tell me what to do.I wont buy a Mercedez Again and I will suggest that everybody chose another brand.

You all have a little problem. You dont have a lawyer to fight for you. The only way Mercedes Benz understands you are serious about it is when you are filing the lawsuit. Listen, if you think you can win, spend the money and file your complaint with the courts and then send the outcome to the New York Times. They love to hear about the fights of the little people versus the big bears. Youll be amazed how quickly the office of Ralph **, VP of Customer Care at Mercedes Benz USA in Montvale, NJ call you back. If he doesnt, hire a big rat and put them in front of their office. I would assure you lots of fun doing this. Either they quit or they will make better cars. Remember, it is all a little game.

I purchased my 2018 C300 a couple of months ago from a dealer about 90 miles from where I live and it is still under warranty, I am having a sensor light come on and the dealership says it’s not covered.

Do not buy a Mercedes!!! I’ve owned them since 1990, in the past I’ve really loved these cars. I got great service from them and was always treated like a king by the dealer and Mercedes Benz Corp. I have been dealing with an issue since Nov 2017 with my S-Class. The dealer can’t seem to fix the issue and MBUSA is protecting the dealer. I will never buy another Mercedes. There are so many premium brands out there. Why would you want to spend money for poor treatment.

2013 E350 serviced every time it required service and every time informed them that the steering wheel tilt does not work - first time it was a software upgrade they installed - still did not fix the problem. Second time they found motor gear locked and unlocked it, again it did not fix the problem. 3rd time they made a steering adjustment and applied lube, and again it did not fix it. 4th time they want to replace the tilt motor for $1,300 and give me a 50% discount. My position is that it is a chronic defect that was never fixed correctly and I should not have to pay anything. The car is now out of warranty approx. 55,000 miles and for me it is the principle and I will never purchase a Mercedes-Benz. This is my 3rd new vehicle with them and it did not matter nor have they treated me like a valued customer. My mistake was that I did not take the car back frequently when the steering wheel did not work - I waited until a regular service was needed and told them every time. A very sad ending. My recommendation - buy Lexus and you will not have this experience. Hard for me to say since I was born and raised in Germany.

I have a GLC 300 4WD 2016, running at low mileage of 19,000 in 2 1/2 years. The brakes have a weird sound when applying reverse gear and hit the brakes. MB mechanic had no idea what happened and hasnt been able to fix it. So the brakes have to be replaced. But the labor costs of fixing this has to be the customers paying for it? Ive been asking services department management and customer care from MBUSA, they all stated that no warranty coverage from the issue of brakes. Especially customers have to pay to get fixed even though we as a customer that has been negligence. This’s an issue of manufacturing products issues!!! But MBUSA makes the customers pay for the maintenance costs!!! If anyone buy a MB nowadays, be aware of this issue. When products and services come to have problem without company policies will cover, they will reject to pay and cover even though the customers were right!!

I purchased a 2015 S Class Sedan on Nov 11, 2016 with 18,500 miles on it. A week later I started to notice the transmission downshifted hard from 5th to 4th. My car has been in the shop going on 14 days and this is after having it looked at once already. I am told today, that updating the software did not work which it took Mercedes 13 days to tell me that after already doing it over a month ago the first time. So, it appears it is a guessing game now, they say it may be the valve body or it could be this etc... nevertheless, it is in disrepair. I am currently driving a C300 loaner and while I am appreciative of the loaner, I did not buy a C300. I am making the payment for the S Class. The worst part is, they cannot tell me when they will have my car back to me.

I purchased a used 2007 Mercedes-Benz C230. The car had around 70k miles on it. I was driving home one night and the car suddenly jerked and went into Limp mode. Meaning the car would not accelerate past 40 mph. I was able to drive it to a MB Service Center where I was informed that a sensor inside the transmission had failed, it was an anti-theft related part and could only be installed and programmed by Mercedes. I reached out to Mercedes for some assistance and was told because the car wasnt serviced throughout its life by MB they were not willing to help with the cost of the part. $2,700.My next purchase of a Mercedes was a 2009 C63 AMG. These are high-performance, hand-built engines. I verified this vehicle had always been serviced at a MB dealership before I purchased it. Around 80,000 miles, I was driving down the interstate and was about to pass someone when a check engine light came on and my vehicle lost all power, we were lucky there was enough of a gap in the Houston traffic to pull over safely. The vehicle was towed to Mercedes and was there about 3 or 4 days before they called and told me a wiring harness for the fuel pump had shorted out and needed to be replaced. $700. It took them another 3-4 days to actually get the vehicle repaired. At about 85,000 miles I get a notification that my brakes need to be replaced. Call MB for a quote. $6,000.At about 90,000 miles a check engine light came on. It went off but soon after it returned. I took it to the Mercedes Dealership, 4 days later they call me and tell me my INTAKE MANIFOLD is cracked and needs to be replaced for $3,747.00. This is a hand-built performance engine, are you kidding me? I again reach out to MB USA with my concerns and looking for some assistance, they tell me the service records dont matter and its about 1. If I bought the car from Mercedes and 2. How many times I, myself have had the vehicle serviced by the dealership. From that they decide if they feel the need to help with the cost of the repairs. This part is obviously faulty and Mercedes would be embarrassed if I posted the pictures of the crack in this aluminum-alloy intake manifold and the bubbles forming in the weaker parts of the metal.I asked the Lead Technician what would cause something like this and his response was That would be a question better answered by an engineer. I am not saying all cars dont have their problems, I am saying most of us cant afford the problems Mercedes-Benz have. The parts, service, and maintenance required on these vehicles is extremely expensive and if something happens you better hope you have thousands of dollars laying around that you can use.

In my opinion, the forward collision avoidance system (AEB) in my 7 mo. old 2018 Mercedes C300 SIMPLY DOES NOT WORK. I special ordered the car with the 997 pkg that includes, Driver Assistance, BAS+, and Distronic. I have been close enough to stopped or slowed down vehicles on the highway, that it should have at least alerted me (beeped) if not started to auto brake. During my 8,000 miles of driving, I have had cars cut in front of me or turn in front (as they went through a red light) and there has been no alert much less any braking.In addition, I was surprised to find that this vehicle apparently DOES NOT HAVE rear cross traffic alert other than perhaps from 2 feet away. That is, if I am backing up and there is traffic coming from the side, there is no alert! Even worse, if there is a pedestrian BEHIND the car or walking behind it, there is no alert other than if they are 1-2 away which is much too close to be able to stop. Granted, the rear camera works fine, but if my head is turned to look back as I am backing up, I cannot see the screen on the dash.The MB manual states: “If active brake assist detects that there is a risk of collision, you will BE WARNED VISUALLY AND ACOUSTICALLY. If you do not react AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.” And further that “autonomous braking works at 4-124mph for moving objects and 4-31 mph for stationary objects.” I have made at least 4 visits to two different MB dealers and all they will tell me is that “their computer shows no problem.” They are unwilling to drive the car to attempt to simulate when AEB should work. All of these are common features on many $35,000 vehicles in 2018; I have driven some of them and the alerts and auto braking + rear cross traffic and rear pedestrian alert works very well. MB corporate is incredibly uncooperative which is truly shocking for a company that prides itself on its safety record and reputation.

Bought my first car (this being the 2020 plate 70 reg A-Class PHEV premium plus 1.3L hatchback), and unfortunately the navigation system and customer aftercare was ATROCIOUS. I was back in the Merc showroom a week after I purchased the car due to the speedometer showing 70mph on the side streets and 20mph on a motorway! There was also NO sight of the mandatory accessories that were in the car. The ENGINEERS said that a full download WASNT completed on this BRAND NEW fully fitted, TOP OF THE RANGE vehicle and even after them taking my car in for the day, its still NOT WORKING. When requesting an initial check up of the car (due to the navigation system failing and taking the longer routes around town) he told me to press the SOS system in the car which directs you to air ambulance, then a roadside engineer (both who said the whole situation has heightened due to the fault of the salesman). The inadequacy of the sales team is awful especially with their customer aftercare and ’support. When the car arrived, the salesman who I dealt with didnt bother showing me any of the cars gadgets, the car wasn’t even full charged on the electric - there was no effort made when presenting the car which was very disappointing. The car is a premium plus (top of the range) meaning that all the extra features such as the cable are meant to come with the car. When questioning the salesman I dealt with, he refused to acknowledge that the accessories came with the car and stopped replying to my messages giving no response! It was only after dealing with the engineer, we pushed for the already paid for accessories. Being a loyal customer, we had foresight of purchasing another vehicle however, due to the REPETITION OF TERRIBLE experiences with the car, customer services, problematic navigation…. I’m appalled! The whole experience was very troublesome, lack of support was given from the Mercedes Leicester team, there was absolutely no aftercare provided. The car’s navigation and speedometer is STILL NOT WORKING. I don’t recommend anyone to purchase this new vehicle, especially from the Leicester branch. Very disappointed.

Worst customer service experience! Employees and corporate and have no understanding of the warranty guidelines. Certified vehicles are only certified to their standards, not to the federal regulation standards!!! They will avoid you to avoid paying for costs they are responsible for.

In my opinion, Mercedes is an extremely well made car, with many extra features than other vehicles just dont offer. I will never own any another brand of vehicle. Wonderful performance, excellent ride and comfort. Drew

The car is good but it doesnt have satellite radio...I had NO idea this feature wasnt there when I bought the car and it wasnt until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

In Nov 2014 I notice the paint on my car was cloudy. I took it to the dealership and there was a recall. The car was in the shop for almost 2 months and when I got the car back there were so many defects - I marked them and took it back to the dealer where the owner of the paint shop showed up. They took the car back cause there is so much orange peel and defects and I got it back one day later. The car looks worse than before now with swirl marks and a haze look. I have been trying to get someone at Mercedes to help out but no luck. I just came back from the dealership and the sales manager of Mercedes Benz of South Orlando ** even said he would not be happy with the car and has been trying to reach my case manager with no luck. I told him I should not have to be dealing with this and he told me the dealership does not own the car, Mercedes Benz of America does and there is nothing he can do.Beware of buying a Mercedes as thru what I have gone thru they do not care about the customer once they sell or lease you a car. I have and do own other high end cars and have never had a bad experience with them as I have with Mercedes. The dealership offered me to trade it in on a 2015 after I already have around $36000 in this car that only has 16,000 miles on it. How in my right mind would I EVER BUY OR LEASE ANOTHER MERCEDES. I will keep all posted if Mercedes decides to do the right thing.

I think the Mercedes is a great vehicle, sleek and fashionable. What a reliable car! My only concern is the cost of parts when things do get damaged or components fizz out. My reason for giving it a 4-star. I only got to drive this car for work once, wish it was mine!

I have owned Honda or Acura products for my entire life. I drive quite a lot but thought I would try something different this time. I really loved the look and feel of the CLA 250 and thought I would test drive it. I was hooked. I bought the car on the spot. Great sales and finance support. No issues there. However, after about 8000 miles, the car started to have issues with the brakes, electrical system and front end, which I am sorry to say, I was forced to document meticulously, wasting numerous hours. To make a long story short, I was treated so poorly it was staggering. And by a Mercedes dealership, which I really didnt expect. I have owned the car for a little over a year; it has been in the shop about two months out of that time and still is not driving correctly. The service manager and general manager are not only unhelpful, but downright rude. Stay away from these guys.

First failure at about 30k miles, humming noise... Dealer changed hub and bearing under warranty. Just over a year later and a catastrophic failure of exactly same bearing, caught just on time as I was ready to drive to California. It would have been possibly a fatal accident. Mercedes Benz refused warranty work since the car was out of factory warranty. The bill was over $3000. Fortunately, I had purchased an extended warranty from a NON-Mercedes source. However, I strongly feel that Mercedes should have covered the repair. Many attempts with Customer Care center... They will not respond in writing (email) and now they do not return phone calls...

I am very disappointed about how Mercedes-Benz being so irresponsible of the subpar products which they do not stand behind. My friend purchased a brand new Sprinter back in 2017. After less than a year and just over 24K miles, the car had failed to accelerate with very noticeable knocking noise coming from engine compartment. My friend took it to Mercedes-Benz of Brooklyn and was given a lame explanation of cause by water buildup. He was given an estimate of almost $30K to replace the whole engine assembly. How ridiculous! The price tag for the truck is about 60K and less than a year and under 25K miles later, it needs a new engine! I can never imagine a brand name like Mercedes-Benz would produce a subpar product like this and yet refuses to stand behind. I do not think it is the right approach to retain existing customers and attracting new customers. I would give 5 thumbs down if I had the choice.

Mercedes GLE 350 SUV - I experienced sudden acceleration that caused me to shoot out from an auto wash about 75 yards. A small tree stopped me otherwise I would have landed on a busy road. Airbags came out. All engine front totally damaged. I received minor injuries.