I will be very brief. THIS IS THE WORST SUV YOU CAN GET. Having this experience now I would love to get Hyundai or 2 of them for the same price and live a quiet life with money leftover so I can go to Hawaii. Problems, problems and problems, MBUSA is a worst dealership in US which does not even stand behind their products. My local garage was more helpful than their service. Just an example (not to mention legendary brake light socket problems), both of my front doors power locks have stopped working after 15 months (could not survive one winter in New York due to cheap plastics used in actuators or something). Even my Ford Expedition truck is better quality than ML350 and I have never liked Ford quality. BUYER BEWARE: STAY AWAY FROM MERCEDES BENZ. I AM SURE THAT CHINESE ARE MAKING BETTER CARS THESE DAYS THAN GERMANS. SHAME ON THEM. SAVE YOUR MONEY AND HEADACHE.

I purchased a 2013 CPO C250. What sold me was the unlimited mile warranty. I had discussed with the finance dept what was and wasnt covered. I had also discussed what the car was to be used for. The purchase was Jan 5 2015. The car was in the shop a lot. I average about 65k miles a year. I had used the warranty several times without a hitch. 2 weeks ago my car was in the shop and I get a text from my writer saying, MBUSA has canceled your warranty. Come pick up your car. So I did. I arrived at the dealership and was amazed that they returned a broken car that looked like they parked it under a tree full of birds. Very tacky. Now, afraid to drive the car. I baby it every time I drive it. Of course thats no good. The car left me stranded last night in the middle of nowhere and dumped all the oil out. Seems a little convenient. Almost like they knew it would happen. I have been in the auto business for many years and have never seen a customer treated this badly. Thats not the whole ugly story but Im sure you get the gist of it. Big thumbs down for MBUSA. BTW, I sell German cars and we are a class act compared to this manufacturer.

Both ML 350 and ML 320 vehicles have problems with power starting fluid leak, which is a defect in manufacturing, also the 2006 ML 350 which has only 55,000 miles has a problem with the transmission for long time. The dealer of San Diego doesnt care to solve issues, they are looking to charge the customers as much as they can. Also all the inside parts are cheap and getting broken very easy for no reason. I advise all not to purchase those vehicles, and we should seek a legal way to protect the customers interest.

In Nov 2014 I notice the paint on my car was cloudy. I took it to the dealership and there was a recall. The car was in the shop for almost 2 months and when I got the car back there were so many defects - I marked them and took it back to the dealer where the owner of the paint shop showed up. They took the car back cause there is so much orange peel and defects and I got it back one day later. The car looks worse than before now with swirl marks and a haze look. I have been trying to get someone at Mercedes to help out but no luck. I just came back from the dealership and the sales manager of Mercedes Benz of South Orlando ** even said he would not be happy with the car and has been trying to reach my case manager with no luck. I told him I should not have to be dealing with this and he told me the dealership does not own the car, Mercedes Benz of America does and there is nothing he can do.Beware of buying a Mercedes as thru what I have gone thru they do not care about the customer once they sell or lease you a car. I have and do own other high end cars and have never had a bad experience with them as I have with Mercedes. The dealership offered me to trade it in on a 2015 after I already have around $36000 in this car that only has 16,000 miles on it. How in my right mind would I EVER BUY OR LEASE ANOTHER MERCEDES. I will keep all posted if Mercedes decides to do the right thing.

I just got a brand new C180k 2012 from CNA Egypt. It was fitted with command online package, which cost me $2500. I was informed by the sales guy, and it is also mentioned on Mercedes Egypt website, that this package includes GPS navigation system. This was the main reason for me to order this package. I was shocked upon receiving the car to find out that Egypt map is not available on this system. Accordingly, the GPS is not functional! So, they just cost me extra $2500 without getting any benefits.

Recently I was involved in a car accident with my 2015 S550 and damaged the driver quarter panel. I wasnt too concerned because I was in good hands with Mercedes Benz and knew I would be getting my car repaired in no time. WRONG! My car was towed to Mercedes Benz of Fort Lauderdale Collision center for inspection on 10/24/15 and was quoted approximately 3 weeks to repair the damage. 3 weeks seemed a little lengthy but reasonable to repair the damage, especially for the hefty price tag I am paying Mercedes for their ELITE service.I figured there wasnt anything I can do but to wait the 3 weeks. I called them BACK AFTER ALMOST 4 WEEKS PAST to follow up and the person I spoke with chuckled and told me it would take another 2 weeks because he said it was a lot of work and take time. He made it seem like it was such a daunting task that was going to be almost impossible to get done. Honestly, isnt their job to repair cars all day, specifically Mercedes Benz? A full month had past already and it appeared that it was JUST SITTING THERE waiting for parts to come in, insurance BS, etc. (I cant remember all the excuses they gave me). I am beyond frustrated at this point because I am paying $1800/mo for my car to sit there at Mercedes while everyone seems to just drag their feet as well as pay for a rental car for almost 3 months. Every 2 weeks I get a call with the same BS, it is going to be another 2 weeks.It has now been 2.5 months and my car is still not done. The 2nd to last time they called they even insulted me with hopefully by next year. Of course I wasnt too happy and had no choice but to wait for their lazy employees to take their precious time. A couple weeks went by and the same guy called with the same story, they needed another 2 weeks to complete my car! Where is the luxury service that I was promised by Mercedes? Am I missing something here?Fast forward - It is now Jan 8, 2016 and my car has yet to be completed. I have now paid Mercedes Benz 3 hefty payments without being able to drive my car. What aggravates me the most about this whole experience is I would assume when you buy a $110K+ luxury vehicle that you would receive the ELITE service that is promised to you when you are buying it. Since it is already sold the service received has been nothing but a joke. I feel it is my duty as a member of my community to issue this public service announcement to let everyone know that Mercedes Benz does not stand by their quality of service as they advertise. The hefty price tag you pay for their vehicles is definitely not worth the price and level of service youre given. Save yourself headache and time and opt for better luxury cars out there.

2015 C300 cracked a piston at 68,000 miles causing engine damage that is unable to be repaired. This car was serviced on time through an authorized MB dealer for 4 years. Car always ran loud and would not shift smoothly. These complaints have been documented for 4 years but MB failed to disclose to me that the loud noise was because of a manufacturing defect common in engines built prior to April 2015. Mercedes Benz authorized mechanic failed to recognize that the car was manufactured with inferior wrist pins which would ultimately lead to engine damage.MB knew exactly which engines were affected by this and failed to act. Engine failed after warranty ended. MB refuses to pay for any of the damage, even though they recognize that engines built prior to April 2015 would eventually suffer such damage. Parts (wrist pins) were modified in engines after April 2015. MB will not help with cost of repairs since the car is out of warranty. Since the car was taken in multiple times while it was under warranty, MB should absorb some or all of the cost to repair.

We bought a brand new E Class in 2008 and have had endless problems from day one. Our vehicle was purchased from Silver Star Motors in Kingston, Jamaica. Within the first couple of weeks a wrecker had to take it off the road as it had a problem with the air/gas mixture and lost power in the middle of the road. The next problem was that the vehicle came with a defective run flat indicator unit and cost us four Pirelli tires as the unit did not warn us about the loss of air pressure in the tires. We had to repair the sun roof as it had a rattling sound from day one. We had to replace a sensor in the driver side of the door handle. And just two weeks ago we were left in the middle of a busy round about as the car shut down for no apparent reason. Again a wrecker had to take it to the dealers. The problem again another unit fails to function. The gas gauge was showing us two bars of petrol below half and the tank was actually empty because again another unit on this brand new Mercedes malfunctioned! This vehicle has cost us a lot of money on repairs and it is just over three years old. We did not anticipate that a top of the line motor vehicle with such high ratings would give so much problem and so we would like to talk to someone to see what redress we can get. The history of the problems is with Silver Star Motors in Kingston. You can verify with them but we are totally disappointed and embarrassed and would love to know if we actually got a factory fault vehicle with so many malfunctioning units.

We have over a dozen sprinters and our 2 new 2016 models have been in shop several times for major work in warranty and every time now Mercedes Dealers say it bad fuel and I heard of this that Mercedes was telling dealers to use this line to avoid paying for warranty work. We have engine OBD monitors so we know more than the average. Would like to hear from others and working on a class action against Mercedes. I did call Mercedes to complain will not call me back.

The tire had a nail in it. A normal tire could have been repaired, however this tire had to be replaced at over $200 for a 17 tire with only 6000 miles on it. Imagine if I got stuck out in the desert going to California with no cell service and no cell service to call roadside service. At least if the cars come with run flat tires, all should come with a spare and a jack. Nothing at all is unacceptable and dangerous.

We have a 2012 Mercedes-Benz GL350 that listed new for 80,000.00. We bought it used in October of 2018 and it appeared in Excellent condition and had a clean Carfax and great service history. It had about 97,000 miles on it when we purchased it. At approximately 108,000 miles the engine locked up with no warning. The cost to replace the diesel engine with a new engine is close to 25,000.00. I contacted Mercedes Customer service and was informed that since I didnt purchase the vehicle new and I didnt have its yearly service done at an authorized Mercedes-Benz dealer, they would not be able to offer any assistance with the repair cost. I was informed that even if I had purchased it new and had it serviced by the book, they would probably only offer about 5-10% of the repair cost. I was then told that if I wanted to purchase a New Mercedes GLS model, that they would offer me a discount coupon of $3,000.00.A new GLS starts at about 65,000.00. I think an 80,000.00 vehicle should last longer than 108000 miles, even if the dealer does not maintain it. By looking at the vehicle it is apparent that it was maintained. POOR customer service and product support in my opinion. Now I have a vehicle that I owe 16,000.00 on, and I would be lucky to get 6000.00 in the condition it is in now. And a used motor would still cost around $10,000.00. In addition to the engine, I have had to replace the oil filter housing due to a leak at less than 100000 miles, and recently I replaced the rear air bag and sensor and the air diverter valve also. Done with Mercedes for sure.

I have a 2010 C300 MB and the driver seat tore at the seam. It tore at about 65,000 miles. I didnt report it until over 100,000 miles. I guess supposedly that was my biggest fault but quite frankly now I dont even believe they would have done anything about it back then. The seat is made cheaply from low quality fake leather... even if it did tear at 100,000 that is not ok either. I have had many lesser brand name cars with many more miles than this and I can say not once has a driver seat seem given away. I would only see this issue for a fraction of a second as I entered the car to sit down... out of sight out of mind. (My bad!!?) That being said I am just warning people not to buy the C300 series due to poor quality seats... poor quality that the MB USA wont even stand up for when it fails prematurely... unless you think a seat failing at 65 or even 100k miles isnt premature. The passenger seat motor also failed which I didnt complain about and had to pay to replace myself. I didnt want to pay again for another sub par piece of equipment so I reached out to MB and got no assistance. Even after going by the dealer they supposedly talked to MB USA and they refused to help I was told. After calling MB USA they had no record of me going to the dealership with this issue. Shocking! Very very poor customer service and basically standing up to do the correct thing. I have driven BMWs the past 25 years. It looks like I am going back to a BMW!!! They just made my decision easy!! Maybe BMW would have said the same thing I do not know, but I drove many for the past 25 years with more miles on them than this MB and funny enough I never had to call BMW (or Ford or GMC) to ask them to fix it BECAUSE IT NEVER TORE IN THE FIRST PLACE!!! I have to admit I always put MB sort of on a pedestal but this experience surely brought them crashing down to earth!!! And they have landed in a ditch!!! Btw, I am now also driving around in a car that MB told me could kill me because of a faulty air bag, but they cant replace it yet... keep on driving it... Sounds like a great idea too!! Not!

My thoughts about Mercedes Benz Financial and Customer Care Im completely unhappy, disenchanted and disappointed with Mercedes Benz Financial and Mercedes Benz Customer Care. To give you a timeline of events I leased a brand new AMG C 43 2019 MB on February 9th 2019 and exactly 3 days later the engine light went on and as of today February 26th the Mercedes Benz mechanics have yet been able to remove the engine light. Hence as of today my out pocket costs have been over 5,000 not including the ceramic tints I put on the new car all for nothing. At this point I have filed a grievance with Mercedes Benz Customer service and they have commenced the Buy Back Process which they say takes 24 hour period before someone can reach out to me. That was 4 days ago and still no call or email from someone from Mercedes Benz to address my concerns absolutely ridiculous. All the while all I have heard in regards to customer service is, Mr. ** you have to understand we didnt manufacturer the car, you signed a contract. Excuse me, yes I did sign a lease agreement but at this point services have not been rendered and in order to have an agreement and or contract both parties should act professionally and with high business standards and morals. Mercedes Benz USA should own this and be accountable for me being inconvenienced. It is now February 28th and still no car, and not one senior level executive has reached to me to make this right. Throughout this process the lack of responsiveness and customer service mentality as been lacking and definitely in question. Ultimately the sad part is that I still dont have a brand new car and what was supposed to be a proud day in my life has turned out to be a nightmare. E. **. Not sure at this point if I should cut my losses and to Audi. My feeling that I have lost faith in the Mercedes Benz brand. It would have been nice if a a senior executive would have had the decency to call me personally and claim ownership regarding my experience with MB Financial as well as customer care.

We bought a 2020 GLE 450 over a month ago. The dealership experience from the beginning has been nothing short of a nightmare. The salesman was pushy and rushed us to make a decision based on other customers arriving in one hour to buy the vehicle out from under us. Once we decided to buy the vehicle the Mercedes Concierge was unavailable to ensure all features were operational prior to our taking possession. The salesman muddled his way through the features. When we left the AI was not fully functional but we were assured that “it just needed to finish loading”. Well, that couldn’t have been further from the truth!The vehicle has been in the shop at a different (much better) Mercedes service department for over three weeks now. We finally found out that we need a whole new command unit that has to ship directly from Germany! We’ve been told it may be another month or more until we get our vehicle fixed. The service department told us that it appears that the Walnut Creek dealership KNEW the AI was not functioning when we bought it because it had been reset 4 days prior to our purchase!!The other issue has to do with our trade-in. The Walnut Creek dealership mailed the pay off for our trade in to the wrong place! The check has been lost for three weeks and each time I inquire I get a different story about what happened and where the check went. This seems borderline criminal! We have contacted Corporate on two separate occasions with no resolve and at this point the only help or communications we are receiving is from the current service department.

Took the car for a thorough checkup prior to the factory warranty expiration. This car has only 25,000 miles. Service agent said car checked out fine. She did some minor work. To my dismay 4 months later there is an oxygen sensor issue and the engine light is on indicating either sensor or a computer panel issue which could cost thousands. The service agent Lorena was extremely rude and even told me why dont I have my friend who tested this and found out, fix my car since its out of warranty. This is unbecoming of Mercedes Benz and she should not be working there period.

GL 350 CDI 4matic - I was driving, when I started smelling something burning in the car. Smoke fumes were emanating from somewhere under the drivers side of the dashboard under the steering wheel. I stopped the car and immediately switched off the ignition. The car was then towed away to the nearest Mercedes Benz centre. Does anyone know what the problem is?

A recall on my CLK500, 2006 for a bonding issue sliding roof. About a year ago, while driving east bound on Highway 90 in Chicago IL, My sliding roof bonding gave way. As I was driving the sun/moon roof flew off. Thankfully no other cars were following closely and no one got hurt. After I got home, I ordered the part and got the car fixed. Just about now, I received a message from the dealer on a open recall for the same issue. Since I had already got the vehicle fixed I was hoping I would be reimbursed for the cost of parts and labor. As per the dealership this is an issue that needs to be addressed by Mercedes support center, while The Mercedes support center suggested the opposite. Been going in circles. I have had nothing but issues with this car and would never suggest to waste your money with Mercedes. A very unhappy and unsatisfied customer.

My name is Sibongile **, I have a serious concern Mercedes Benz Constantia Kloof Roodepoort, Gauteng. Firstly: I brought A class 160 classic Mercedes Benz only for fixing of the starter, they made a quotation and we agreed on the price which was R15 177.10 and I paid the deposit of R10 000. Surprisingly when I call them to make follow up, Ive been told that the car is losing power. They assume that the problem is on the petrol pump which need to be replaced. Again, they did second quote of R24 583.30. When I went to collect the car, there was another fault of sensor which need to be replaced. Again, the price went up to R32 797.50. The mechanic Jan told me that when they test drive the car the car loses the power again.I called them to find out if the car is okay but they asked me to come to the workshop they want to show me something, they told me that there is other faults in the car that involved ABS or Computer box, the car still giving them same problem of the power. Firstly Mercedes refused to diagnose the car and find all the problems in the car, they do it one by one which I dont understand. Before fixing my car they were supposed to give me the full diagnosis report because there are the specialists but they failed to do so, they told me that the mechanic does not allow that. They are using assumptions all the time. I am frustrated and running short of cash. I might lose my car, even now the car is still with them. Please intervene on the matter. I am so frustrated and running out of cash.

With documentation: Purchased a 2010 ML350 Mercedes with 55,000 miles from a local/reputable dealer. Engine light was on when I test drove. Return visit the engine light was off and I was told it was a minor situation and after through check the car was in excellent condition. (Body, interior, like new.) Purchased the vehicle. Engine light continued to come on then go off. Weeks later the engine light came on and stayed on for several local miles. Immediately took for service. Had 60,000 maintenance done, oil change, other. Engine light stayed off. Drove to S Florida. Engine light came on again. Took to reputable foreign car specialist. Needed # 4 engine coil. Engine light off. Few (short) weeks later - engine light on. Immediately returned to shop. Needed # 4 coil replacement. Few (short) week(s) later - engine light on. Then engine light off & stayed off. Shipped to VA. Engine light off. Drove short miles - engine light on again - this time I returned to the VA foreign car specialist to determine why the light keeps coming on. Same symptoms over and over since before 55,000 miles on a well serviced car. Summary: This car needs a # 4 cylinder (head?) replacement, plus there is a TSB from Mercedes on this engine for known problems. Mercedes Corporate (told me I was not loyal to the brand) refuses to stand behind the vehicle. Corporate passed to a dealer whom I did not purchase the car from. They of course are unwilling to help. I have not gotten help anywhere. NOW I ASK YOU - Will you purchase a Mercedes knowing it could need a new engine @ 55,000 (+/- ) miles? No car with 55,000 miles should have these kinds of issues let alone what used to be the top luxury car. It is not the customer who is not loyal to the brand - it is the company who is not loyal to the customer and dropping the makers ranking from number one to number three (or below). I need a sound engine in my car. BUYER BEWARE when buying Mercedes Benz. [Note: If this saga ends on a reputable note - I will update this posting.]

I have had two cars now of Mercedes in 2 and a half years. The first one was one of the red ones that they have known about for 4 years and still carried on spraying with this faulty paint. I had not much success with the warranty procedure to the degree that they only wanted to respray the panels affected, this happen to be everywhere apart from one side I argued for a full respray as the car was showing signs of getting worse by the week. I got so fed up that believe it or not I traded it in and got another one. This one was involved in a accident that involved the bonnet needing slight fill and respray. I was told it at to go to a Mercedes approved spray shop so of it went to Looker of Maidstone Kent where the first week it was sent back to me on a transporter. I did not let it be unloaded as it had scratches and chips in the new paint work. Back it went for another week. I was called and told it was ready for collection and when I got there the bonnet was not put on the car straight and the paint work still not good. They told me they had resprayed the whole bonnet but this was a lie as when I spoke to the guy that sprayed it, he said he only went across 3/4 of the way, they also told us they had replaced parts, they hadnt. They also managed to damage one of my alloy wheels in transport which was refurbished. I still think I should have got a new wheel as there was nothing wrong with it when it went in. After week three I got it back. I am still not happy with it as when washing it I have a circular mark on the bonnet. I sent all my correspondence to Mercedes Benz and after 5 days they have told me they are not prepared to compensate me other than the free labor only offered on my next service. They cant understand why I am unhappy and have told me that I have to go to the ombudsman. This is unreal from a so called premium branded company. Anyone that can help me get this out on the internet as they seem to think they are untouchable by the man on the street. My main bit of advice dont buy a Mercedes if you are expecting a good customer service and after care. Poor poor poor.

This cars performance and comfort of my 2017 c- class sedan is perfect for long trips. The dealership has been very informative and I am very pleased with having purchased a prepaid service plan since this is saving me money on increased costs of parts due to supply chain problems.

When I purchased my new car in 2005, I wanted it to be special. My initial thought was to purchase a Toyota Camry. But after test driving a Mercedes (just for fun), I convinced myself that if Toyotas were great cars, then Mercedes Benz would be an excellent car. I really thought that MB would have better engines. But now that my car is non-functional at less than 100,000 miles, I wish I would have stuck with my first instinct and bought a Toyota.After reading different class action lawsuits, I find this to be a common problem with several MB models. I realized MB cars are not as good as I thought or had claimed to be. I am very discouraged with engineering technology on this car. I can’t imagine paying almost the same amount I owe to repair the car. But I honestly don’t see myself purchasing another MB vehicle again. I hope for MB to take care of its customers, as I have heard other dealers such of Toyota, Jeep and Ford taking care of theirs. I want Mercedes to get me in a new car, fix my car or purchase it off from me.

M-benz will hurt you. After my wife having a major electronic failure came home quite shaken just after leasing the Mercedes Benz sl63 AMG, I had the car checked. They said there were no error messages in the computer to collaborate her statements of the lights and the gauges going crazy inside and out of the car, with numerous error codes coming up. We later found out Mercedes Benz has their on board computer set to reboot with critical failure there by wiping the memory clean of the event. After other numerous electronic failures and not getting Mercedes to fix or even acknowledge them, even with photos and video, we were almost killed one night on the open highway on Oct 7 2013 when the same event that happened to wife finally occurred with me in the car. When the electronics went on rampage and freak-out lights flashing, bells dinging, flashing error codes and emergency message causing me to try to get the car on the shoulder of the road, I struck a piece of tire left on the road probably by a truck. It took the whole front of the car out. After 6 weeks of waiting for our car I called Fletcher Jones in Nevada. They told me they could not get the error codes to clear but not to worry, they were going to get it cleared up. 2 weeks later we got the car. I asked what it took to get the codes cleared up, he smiled and said the tech crashed the on board computer and it reset itself. When we drove the car back home from Vegas we had transmission trouble and error codes. I called Fletcher Jones in Las Vegas Nevada. They told me to take the car to Fletcher Jones in Ontario, 15 miles from our home in Verdemont CA. They kept the car for a few days and when they returned it they said there was nothing wrong with the transmission and there were no error codes. After several trips back to the dealership, half of the time they would not take the car. They refused to keep it till it was fixed and they would call me when the part came in. Before the part came in we were informed that my father in-law was on his death bed. I called, explained the situation and asked if they could expedite the part so we could take the car back east. I was informed by party dial that their main tech guy, George, said the car was safe to take back east the way it was.On our way out to pa, when we reached Flagstaff we started to have problems with the trunk not closing and the trunk opening while driving on the highway. By St Louis we had electrical problems and the trunk would not lock or close after opening. We drove to pa with trunk wired shut. While in pa the car was at Mercedes 4 times in 5 weeks. We were forced to stay an extra week waiting for parts to come in. We were told that the electronics were screwed up in the front of the car. Just outside to Amarillo Texas the same thing happened with the electronics that caused the accident and damage to the front of the car in October 7 2013. This time we caught it on video. We almost made it to the side of the road just before the car stopped running and went dark. The car coasted to a stop. We had no cell reception. We waited in the car for awhile. Out of desperation I tried to start the car and it sprang to life like nothing happened. Thank god we got this on video. It DID not matter to Mercedes Benz when I sent the video to Fletcher Jones in Ontario. They said not to bring in the car, they would show the video and Mercedes Benz and get back to us. They never DID!!! So much for the mantra the best or nothing.

In my opinion, the forward collision avoidance system (AEB) in my 7 mo. old 2018 Mercedes C300 SIMPLY DOES NOT WORK. I special ordered the car with the 997 pkg that includes, Driver Assistance, BAS+, and Distronic. I have been close enough to stopped or slowed down vehicles on the highway, that it should have at least alerted me (beeped) if not started to auto brake. During my 8,000 miles of driving, I have had cars cut in front of me or turn in front (as they went through a red light) and there has been no alert much less any braking.In addition, I was surprised to find that this vehicle apparently DOES NOT HAVE rear cross traffic alert other than perhaps from 2 feet away. That is, if I am backing up and there is traffic coming from the side, there is no alert! Even worse, if there is a pedestrian BEHIND the car or walking behind it, there is no alert other than if they are 1-2 away which is much too close to be able to stop. Granted, the rear camera works fine, but if my head is turned to look back as I am backing up, I cannot see the screen on the dash.The MB manual states: “If active brake assist detects that there is a risk of collision, you will BE WARNED VISUALLY AND ACOUSTICALLY. If you do not react AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.” And further that “autonomous braking works at 4-124mph for moving objects and 4-31 mph for stationary objects.” I have made at least 4 visits to two different MB dealers and all they will tell me is that “their computer shows no problem.” They are unwilling to drive the car to attempt to simulate when AEB should work. All of these are common features on many $35,000 vehicles in 2018; I have driven some of them and the alerts and auto braking + rear cross traffic and rear pedestrian alert works very well. MB corporate is incredibly uncooperative which is truly shocking for a company that prides itself on its safety record and reputation.

I own a 2014 SL550 and a 2001 SL500. Mercedes no longer makes the keys for the 2001 SL500 and they can not tell you who can make them for you. I called 2 dealers and the US Customer support line. One dealer said you need to go to a locksmith. I called 22 locksmiths. None make the keys. Two said they cant make the keys because Mercedes will not release the codes necessary for them to make them. So let me get this straight. Mercedes cant make them and they wont enable anyone else make them. These keys have been unavailable for almost a year. If you lose your key, tough luck. Your car is a large paper weight. Mercedes doesnt give a hoot. What moron is in charge of this at Mercedes? Whoever it is, they could care less about their loyal customers and should be fired immediately. I think Ill sell both cars and buy something else. Mercedes has lost me as a customer.

The Good- I brought my first GLE-350 Mercedes in September of 2016. I love the look and thought the Customer Service would match the luxury feel of the car and it did, until it didn’t. I attempted to give a jump start to another driver at the Detroit Zoo in Royal Oak and my beautiful SUV started displaying “Inoperable”. I called Roadside Assistance and Michael from the Bloomfield Hills location came to my rescue, literally. Michael, was great. He diagnosed the issue with my SUV. He stayed with me and explained the issue to the towing companies. His expertise and professionalism was phenomenal. Michael use his expertise to force my car into neutral even though another Mercedes representative stated that it couldn’t be done. My SUV was dropped-off Sunday evening at the Novi location near my home. Michael called me Monday morning to inform me that he explained what was going on with my SUV to the service tech at the Novi location. I called the Bloomfield Hills location to inform the Manager, Steve on how great Michael has been to me. I told Steve that because of Michael’s great customer service skills I wouldn’t mind staying with the Mercedes brand. The Bad & the Ugly-I arrived at the Novi location at 9:00AM to see what was going on with my GLE-350. I was greeted by Serica, so I asked about the status of my SUV. Serica told me she just started at 9:00AM as she checked her computer. Serica stated that it was assigned to a technician and without an appointment I was lucky to get in. Also, that she would call me with any updates. I thought to myself since I’m already here why wouldn’t she ask the technician the status. Two minute after I left, Serica called and told me the parts had to be ordered and that it would take 4 days. I asked Serica for a loaner car.Four days was a long time and I need a car for work. Serica, stated that no cars were available and that I would have had to book a car two weeks in advance. If I would have known two weeks ago that I was going to blow a fuse in my SUV then I would have planned. I called again on Tuesday, and asked for a Manager. I spoke with Johnathan to see if I could get a loaner car for work. I was highly disappointed in the customer service at the Novi location. Johnathan haven’t returned my call from 9:30AM Tuesday morning.On the other, Serica called to tell me that they are hoping to receive the part sooner than 4 days. In the meantime, I have a credit on my account because I paid my SUV bill for the remaining year with no car to drive. I truly expected Mercedes customer service to be best-in-class. I have driven an Acura for years and Acura’s customer service is top-of the-line. I really thought with a slogan like “Drive the best or nothing”’ the customer service would surpass the rest and be the best, boy was I wrong.

Purchased a new 2015 GLA250 4matic. Had nothing but problems with the car. Last Saturday it was not drivable at all anymore (so much for a almost new car). Roadside assistance from Mercedes made me wait 4 hours after they decided not to show up at all. Me, my friends called them several times. We got hanged up, put on hold for a total of 75 minutes. Had to go back on Sunday so they finally could tow it. Called customer service and they did not care at all. Too bad. My last Mercedes and also as a shareholder I am disgusted by their behavior.Updated on 11/07/2016: My now 2 year old GLA has to go to the dealership for the 5 time for repairs. The car is an absolute nightmare. The quality of MB has gone down badly and they are truly not worth the price. For 40000 I could have gotten a super equipped x1. I have to say again: after my lease is over I never go back to MB.

Purchased this vehicle in Nov 2015... Today 6/5/2016 is the THIRD time my vehicle has malfunctioned. I will call the dealership again on tomorrow to pick it up and bring me courtesy car to use. Same problem over & over. The car will for no reason chug chug to a halt w/o warning... all the warning lights on the dash come on. It will barely coast and crawl. Luckily it has happened close to my home.The first time MB replaced the wiring harness and a control unit. Was fine for 3 wks then happened again. SAME THING. They kept it 2 wks... Told me it was safe and fixed!!! I received the repair order w/ nothing done to the car on it. Now it has happened again. I will NEVER purchase a MB ever again. I dont feel safe in this vehicle. I paid a lot of $$$ for a STAR emblem... and nothing more.

40,840 Mile service on 2012 E-350. We had our 7 year (70,000 Mi.) service but only 40,840 miles on vehicle completed at Mercedes of Hilton Head which cost $785.46. All prior services, from our purchase in 2012 with 12,000 miles, completed at Mercedes of Hilton Head. They discounted this to $657.37 after I raised heck for billing me $6 for washer fluid I had just filled. The year before the annual service was $902.90. Then I got the breakdown on additional recommendations as follows 1) Replace Transmission mount found collapsed $254.09, 2) Repack and adjust front wheel bearings $518.97, 3) Reseal Left Front Cylinder Head Cover $278.27, 4) Reseal Both Left Side Cam Magnets $291.28, 5) Reseal Right Front Cylinder Head Cover $293.18, 6) Reseal Both Cam Magnets on Right Cylinder Head $395.58 For a total of $2031.37.The last year we put on 4,000 miles with no mention of any of these issues in prior years. While I understand somewhat (again usually 100,000 miles) the repacking needs, the other two items were completely a failure of the vehicle to perform properly and unusual failure (I would hope) of things that I have had cars with over 150,000 miles without issues. I called Corporate, after the dealer gave no assistance, as I thought those repairs should be covered with such low mileage and care given to the car throughout its life. They offered $600 off if all service was completed at the dealership. Ive had a Buick that was 2 years out of warranty with 42,000 miles engine replacement all the way to the torque converter because of the engine failure and cost me $100.00. I always thought Mercedes was a quality vehicle, and I was sadly mistaken. Do NOT Buy Mercedes.

I purchased a brand new Mercedes Benz E350 4MATIC Sport from Fort Washington Mercedes in PA. My son and I took delivery of the car and as we were going home we heard a loud burst and the tire pressure monitor indicated malfunctioning rear right tire. The rear tire blew out at 40 miles odometer reading. The part that worried me the most was I lost control of the vehicle when it happened and was on the verge of hitting a car on the right lane. The emergency service in the car did not work. I had to call my insurance company for roadside assistance. It took them more than an hour to come and replace with a spare tire. There are numerous reports about E350 tire blowouts but I did not take them seriously and purchased E350 but I do not feel safe with this vehicle anymore. Im under constant worry of tire blowout and accident. I paid lot of money for this car and also purchased stress and fear. Note that tire blowout at high speed can cause serious accident and you never know when the blowout would occur. Im not sure what options I have but Im going to talk to the dealer. This car can put you in harms way. I realize now how serious the tire blowout problem is. Please be careful if you intend to buy this car.

Serious safety issue on 2012 ML550: My pregnant wife, 2-year-old son and I were bounced like popcorn in the car on a highway when the air suspension failed again in 10 days after the first repair. My 2012 ML550, bought in February 2012 with 10,000 km, ran into a serious safety issue. The air suspension failed twice in just 10 days. The Airmatic suspension system leaks and failed twice within two weeks. The first time was on November 27, on a trip to the hospital with my wife to do the pregnancy test; malfunction in dash at a stop sign after 40 minutes on the highway. The rear of the car sagged and could not be raised. I barely drove it home. It was bumpy all the way while my wife was tested positive for pregnancy on the day. It was towed to the dealer. They found a leaky distribution line in the air suspension system and they claimed they fixed it on the next day. But we felt the air suspension very stiff ever since. Then 10 days later on December 10, a day before we decided to send it back to dealer for a check-up, while dining out, driving on the highway at high speed, the malfunction in dash appeared and the rear of the car sagged again! My pregnant wife and 2-year-old son and I were bounced like popcorn on the flat bed in the car and barely drove it home. We had it towed to dealer soon after. There were more problems with the air suspension this time: replaced valve, relay, and now the compressor needed to be replaced also and had to be ordered from Germany. The car is disabled at the dealership at the time of this writing.The car is unsafe to drive now. It is less than a year and with only 10,000 km on it. I demand the full money back including HST from the manufacture because the manufacture has refused to replace me with a new car at no cost.

Leaking fuel sensors on Mercedes Vehicles... Everyday, I run into more people with this problem. The dealers and Mercedes Benz Corporate only care about one thing >> PROFITS. If you are lucky, they may cover half of the parts and charge you the labor to repair/replace the leaking sensors. Just hope that your gas tank does not need to be replaced. They are getting hundreds of calls a day on these Leaking tanks and sensors. This will end bad for Mercedes One day in the near future someones house is going to burn to the ground because of leaking Fuel in the garage next to the water heater.My wife had the problem in her CLK550 2007. The dealer Fletcher Jones of Newport Beach gave us nothing but trouble and getting the problem fixed. Her car has 7000 miles on it. Shame on Mercedes Benz of America and Fletcher Jones Motorcars of Newport CA for NOT doing the right thing for their Customers. This is a Serious fire and explosion Hazard. The fix can run 1300 dollars all the way up to 3500 dollars if you need a new fuel tank. The estimates online say that as many as a million vehicles are using these defective Sensors (I think it is a lot more). Keep in mind these sensors are located directly under the rear passenger seats under access panels. In my wifes vehicle, we actually smelled the gasoline in the cabin and the garage. Also note all of the leads and electrical lines going into this sensors in contact with the raw fuel/gasoline.Defective products are not just inconvenient for consumers. When products fail due to bad designs or manufacturing flaws, they can cause injuries and cost consumers significant financial loss. Manufacturers have a responsibility to comply with industry safety standards and to WARN consumers of any potential dangers. If physical injury or financial harm results from their failure to do so, and when other consumers have suffered losses similar to yours, the manufacturers may be held legally responsible through class action lawsuits and complex multi-district ligation (MDL).

I was totally disappointed that GLK 250 does not have spare tire, nor run flats either. Sales person at Weber Motors in Edmonton never mentioned about this during the car walk around. During the last two weeks I got three nails and found not having a spare to be highly inconvenient. MB Canada has to make it mandatory for dealerships to inform customers about new situation with all BlueTEC vehicles. There also must be a choice for Canada to have a spare tire mounted on the rear door. Fuel economy or other concerns associated with this are not their business.

Had an E class and was concerned to drive it because no matter the size of the hole in the street we got a flat. Road side assistance was below par... Mercedes told us we should try the C class with bigger tires. The car is 7 months old and had two flats already. The last one was up state NY and when we call Roadside not only did it take a few hours to respond since the car did not have a doughnut they towed us to Albany, which was an hour away. The dealership was closed so we had to wait for the next day and we had to sleep in a hotel. There went my vacation. The dealership was great... MB Roadside operators suck...

On a recent road trip the check engine light lit up on my 2010 GLK 350. When I took the vehicle local dealer where they performed a quick test to reveal what they termed as a camshaft stretched timing chain. I had heard previously that Mercedes had been having this 350 engine problem with several models and years. I went online to discover that in fact that there have been numerous such problems with the 350 engine. My local dealer wants $2,600.00 to pull the engine and repair. Yes, the vehicle is out of warranty, but it seems to me that Mercedes knew well before the 2010 models were produced that they were having complaints about the 350 camshaft adjuster problem.

I leased a Mercedes ML350 in 2012. We loved it, so we purchased the 2012 (husband drives it) and ordered a 2014 ML for me. From day one we have had so many electrical weird glitches on the 2014. It has an automatic lift gate that worked when it felt like it for almost two years. I took the car into the dealership constantly and of course they said all was fine and they could not find the problem. Particularly helpful is for the lift gate to not go up when you have your arms full of groceries. Finally, one day (2 years later), the lift gate got stuck halfway open. Went to the dealership and this time they said that the motor was defective. Really??? The lift gate door still doesnt always release and open but at least it works 90% of the time. The automatic unlock on the 4 doors also worked intermittently since the day I picked the car up. I brought the car in countless times for all these issues.Finally they did something to the doors and it is better now. I would say it works 80 to 85% of the time. And, I am pretty excited about that! I still have to dig my keys out of my purse which again is generally when I have packages in my arms or late at night in a parking lot. As I write this I realize that these are first world problems but when you pay upwards of $65,000 for a car, you expect the quality to be there and your features that you have excessively paid for, to work. My favorite thing about the car is... it has a forward collision warning system that senses a car in front of you has slowed down or stopped and if you do not slow down it gives a very loud beep, beep, and a flashing warning on the instrument panel. The first time this engaged was on a country road where I was the only person on the road going about 50 MPH. No one in front of me for miles and then the load beep, beep and flashing red triangle appeared. It scared me to death!Mostly it engages when no one is around. Randomly, loudly and making me jump out of my seat. One time that feature actually engaged when it was appropriate. Today I was driving home and the traffic came to a complete stop and I was slow to notice it. But of course, neither did my car. I slammed on my brakes and all was well. I have taken the car in to see if they could fix this problem and of course they NEVER find the problem. I have cup cooling and heating (yes, first world problems) but that doesnt work either because the fuse that runs that and the cigarette lighter blow constantly whether I use the items or not. Well, I dont smoke but it would be nice to use my phone charger. In the two and 1/2 years I have owned the car I managed to coordinate once having a hot beverage that I wanted to stay hot whilst driving and the heating cup holder actually working.Finally at the dealership they gave me a bag of fuses so I could change them myself. NICE!!! How about we fix the the problem!!! My complaints have fallen on deaf ears. There is a lot of talk at the dealership about taking care of the problems but they never do. I am now convinced that when I service my car they take it back to the bay and park it and dont really try to do anything to it. Mostly I am so extremely disappointed in the Mercedes product. Shortly after we purchased our leased 2 year old 2012 ML with 38,000 miles on it, the drivers seat MB-Tex wore out and started tearing. We had a ten year old Mercedes with the MB TEX that had over 120000 miles on it and the interior was pristine!We had another ML AMG that had 168000 on it and that leather interior was perfect. I think the product has seriously deteriorated. I dont think my leather in my 2014 will make it to lease end date. The service department at our local MB dealership is deplorable. Our family has owned 5 Mercedes but this is my very last one. I fear that our 2012 wont make the 50000 mile mark. I CANT WAIT TO GET RID OF THIS CAR! I strongly suggest you buy ANY brand but MB.

First time buyer of a Mercedes car and of course I choose the redesigned 2017 E400. Let me tell you, what an awful ride and the number of issues I have had with this car…. this should be considered a Lemon. Complained to head office, service department and searched the internet…so much wasted time back & forth from the dealer. For the amount of money, I have spent I wish I never got this car. Mercedes has left a bad taste in my mouth and I could not even recommend them to a friend. Issue – Engine stalling, noisy engine, power window issues, awful ride (even confirmed by the shop manager), broken wiper handle, driver seat not staying in place, door leds blown, the new navigation/radio functionality not working properly, and so on….For an E-Class and the price tag, it is not worth it.

I live in Pennsylvania and have a 400 ft driveway that go up to my house. My Mercedes handles so well going up my driveway that I do not worry about getting home. People ask me why I take my Mercedes out in the snow and not my 4x4 pickup truck. I tell them I trust my Mercedes more than the pickup truck.

I have owned BMW, AUDI, FORD, MAZDA & HONDA. In 2013 I purchased a pre owned certified series 2011 ML350 from Mercedes St. Catharines, ON. Before the warranty was up all sensors died and the car went into limp mode. The dealer fixed this issue. Post warranty this is what has gone on the vehicle now. Timing Chain, Transmission, Oil Seal, Sensors Again, Seals for oil intake & filter housings and Transfer case for Transmission. I contact MB and they said sorry they could not help. I recommend that you never buy an MB product.

I have replaced 3 tires on my C350 in the past 2 years or so. A blow out at 100km/hr on the highway and 2 tires that have bulges on the inside of the tire that needed to be replaced. I am told by a local tire specialist Fountain tire that I need to replace both tires on the rear and having spend a small fortune I am not prepared to do that. I was advised with low profile tires and the winters in Alberta that this is something I need to get used to and keep paying for replacement every couple of years. These are continental tires and I am considering changing brand and height profile of the tire... Pretty choke with being sold a 4matic that I love to drive but finding out the tires sold are not the right ones for our climate..

I leased a 2019 GLA 250 from Mercedes- When I was negotiating the price I was told it was a demo. I said fine to that. I negotiated the price on Thursday October 24th, 2019, for a Friday October 25th, 2019 delivery. I was told the car had 1718 miles on it which was the deciding factor to me for agreeing to say yes and no further details were given to me. I relied on those representations to say yes. The next day October 25th, 2019 at 4pm I arrived at the dealer to take said delivery. The car was parked outside and was prepped. I noticed a few dings on the car. When I walked into the show room, I met the reps and told them my findings on said car. I was told that “this was a loaner and that there was bound to be imperfections”. This was not expressed to me prior. I then sat in the car an noticed the scuff on the dash and the mileage being 4424 as opposed to the mileage being 1718. I was shocked and speechless at that point and expressed my displeasure and the reps were equally shocked at the mileage difference. I hesitated on signing but was rest assured that all will be handled. I expressed to Mercedes of Brooklyn that I would like to have the brake pads changed and the minor scuff removed. I was told that they will look into this. Today is Monday October 28th, 2019 and I am told that they will not remedy the situation at all. Very unhappy!

My car, the GL450 4matic, has had steering column replaced, a recall for other same year 2008 GL450, but for some reason the recall did not apply to my particular vehicle in that year... Electrical between the lift gate and passenger windows and moonroof have gone out and been repaired more than once. Air sacs & front suspension both failed and replaced. All of this by 60,000 miles.My husband’s 2009 sl63 AMG has also had air suspension issues including needing to replace hoses that the mechanic said Mercedes is famous for. The coolant keeps disappearing and seems to be mixing with the oil through the head gasket on a car with 40,000 miles. Not only is this the worst craftsmanship Ive experienced, the dealership and service departments could not be worse in their customer service or concern to fix any problems. I would love to join anyone in holding Mercedes responsible for these repairs.

I have driven Mercedes for the past 19 years. In those 19 years I have owned 6 Mercedes. Never and I mean Never have I ever had so much problems with a car. I never leased a car, I always bought it, but this time I have a lease and this car has given me problems from day one. I have complained to no avail; they try to tellme that it is normal for the car to drive the way it does. Well guess what if that is true then I will never drive another MB again. I would rather drive a Hyundai because this car gets me car sick to drive it and not only that I am afraid to drive because I might get into a car crash because of the way it drives. They say that the turbo is making it stop and go and shake. We have a brand new Porsche and it does not do what this car does. When I am at a red light and the light turns green the car stalls. I have taken it back several times. I am tired and I believe that I should just go through the Lemon Law because no one seems to want to help. Mercedes calls me every time after I pick up my car to ask me how my experience was and I tell them but all they do is nothing except say oh Im so sorry. I am done with MB.

In June 2008, I bought Mercedes C 200 and until now the car did not reach 40,000 km as my use for the car is very limited (only for travel during weekends). All the regular services are usually done before the due time and only made in the official agent of Mercedes Benz in Cairo. On March 31, 2012 (last Saturday), I went to the agent German Auto Service (GAS) Heliopolis branch in Cairo to check why the car did not start properly. They found that the computer program required to be updated (which is normal and acceptable) and they found as well that the fuel float/pump is need to be changed as it might stop at any time.The senior engineer in the GAS (Mercedes agent) told me that this part should not malfunction with this few millage of the car (39000 km). He informed me that he will contact the company in Germany in order to change it for free or they might share in the cost. One hour later, the engineer came and said he is sorry, the company in Germany refused to do it and I have to pay the full 3,100 EGP. I refused to change and pay because I cannot believe that Mercedes Benz Corporation (considered number 1 worldwide) can accept not to take the responsibility of having short life part functioning properly for only 39000 km in its valuable and expensive products. I am bringing this to your attention and I am sure you will take the proper action to rectify this problem. Thank you.

2010 C-300 4matic - I purchased my first MB in August 2014. Very excited and happy as this was the car I had always wanted. I have not even made my first car payment and the car was not shifting properly then on my way to work acted like it was in neutral. I pulled over and called roadside assistance. Car towed to dealership where I have been told the transmission is gone. I do have a warranty on this car; however; I was told that they could not locate a transmission in the whole United States. I was given a loaner and told it would be a while before my car would be ready. I feel like I am being fed a line of garbage. I do not trust that this car will be reliable. I am at a crossroad as to whether I wait for this vehicle to be repaired or do I demand a refund and find another car. I am so disappointed and disillusioned with what I thought was going to be a dream come true. Any advice?

Unfortunately I cannot repeat my exact sentences since my complaint had to be inserted to a form provided by Mercedes Benz. My complaints were about rear bumper parking sensors and seats. I have not heard anything from the Mercedes Benz up until today and I have not received any acknowledgment that my complaint was received and would be duly addressed in due time. That is a real shame for a world leading automotive company.

2012 GL350 blue - An absolute nightmare of epic proportions. Purchased new from my dealer to drive to Georgia. Drove the following day to GA and back. Noticed oil all over my garage floor. Called dealer immediately and took in. Told loose oil line. This continued to happen four more times. Drove car very little. Had two other cars. One week before I was due to turn in was driving it and check engine light came on. Called dealer. Said couldnt get me in. To keep driving it, that it probably was just a bad sensor and happens all the time. I parked it over the weekend and didnt drive it. Following Monday took it to take my daughter to dentist, dash lights flash, power steering goes out, car is dead. Had towed to my dealer. Was told engine full of sludge. Engine blown and they can fix it for $30,000.00. Words cannot express my feelings in buying a $70,000 car and having a blown engine at 26,000 miles with no warranty. This happened in August. I renewed my lease and took to a certified garage for repairs. Came home to an orange notice two days before Christmas from a repo agent. I called immediately. No one would answer. Left two messages. Called MBFS said they were no longer going to honor the lease extension and want the car back. I explained to them the car is being fixed. You know where it is and have the whole time. They agreed. Such a horrible nightmare. Made all my payments. Fixing car which was not my fault to begin with. Have all records of leak from my dealership, also the oil all over my garage floor (lucky for me my dealership did provide me with degreaser as their solution to get the oil off the floor, which it didnt), also have letter from Mercedes wanting to take my car to their proving grounds in Ann Arbor Michigan; that they are running test on the Blue engine from 2012. I would appreciate anyones help. Too many details to list all here. Most unbelievable. So utterly devastated.

Ever since I was a child, I dreamed of owning my first Mercedes Benz. That was one of the big purchases that I wanted complete, once I finished college. 3 years ago I accomplished that goal and it was an exciting moment. Unfortunately, the experience of owning a Mercedes Benz quickly faded away after 3 years. My 2010 C300 doesnt even have $75,000 miles on the car yet and I have had to complete 3 expensive repairs on the car. Those dont included the repairs that had to be done before my warranty expired. 4/19/16 - Steering Lock Replacement ($1130 cost for repair), 10/10/14 - Blower Motor Replacement ($616 cost for repair), 10/10/14 Driver seat MB-Tex Replacement ($580 cost for repair). The reason for the letter is to vent my disappointment in the Mercedes Benz quality for my first car. Your slogan is, Mercedes Benz, The Best or Nothing, but unfortunately my experience has not lived up to that.

As of May 24, 2016, I spoke with the General Manager, Dan **, several times this week, at the St. George, Utah, Mercedes-Benz Dealership. He was professional and promptly investigated my complaints and concerns. Dan stayed in constant communication with me. Upon completion of his investigating the facts; he determined that since his organization diagnosed the problem on my vehicle incorrectly, that he would in his words, make it right, and honor the initial estimate and make the repairs on my vehicle accordingly at no additional charge to me. He ordered the additional parts and apologized for any inconvenience this ordeal has caused me and my family. At this point, I am very satisfied with the outcome and looking forward to picking up my vehicle by Saturday. It is refreshing to me to see that good leadership does still exist in business today. As a consumer, it is very important to give the decision makers and people in positions to affect outcomes an opportunity to solve the problem. Sometimes, things are not as they appear on both sides of a disagreement. I would like to thank Dan and his Service Department Team at Mercedes-Benz of Saint George, Utah, for again making me a satisfied customer. I would recommend this organization to all potential car buyers, my friends, and family, without reservation. This dealership has impeccable integrity and will go above and beyond to satisfy their customers. Respectfully submitted, Lieutenant Colonel (Retired) Pete Webster.

Thanks to diminishing quality and outrageous dealer charges, depreciation on these cars is huge. If you avoid the hand grenades like air suspension, brake issues (2003-2006), exploding early 350 motors, and are prepared to never go near a dealer, you get an outstanding low mileage used car. I have a 1999 E320, purchased in 2009 with 45K miles, well under $10k. I now have 82k on it, and apart from a little A/C work, it has been trouble free and a pleasure to drive. Yes, oil changes are expensive at about $100, but are only required every 12k miles. I also have a 2007 CLK350 Cabrio, purchased last year with only 24k miles for under $20K. I have put about 10K miles on it so far, and it is as reliable and pleasant as the E320.

I, Mian **, resident of **, am an old customer of Mercedes Benz as I purchased my first car of this esteemed brand during 2009. Recently, I intended to purchase a new Mercedes-Benz C-2000, for which I placed an order with the firm cited above on June 29, 2011, revised on June 30, 2011 without changing specs of the vehicle agreed with the firm. As per requirement of the firm, I deposited a sum of PakRs. 1 Million (Roughly equal to US$ 11400) as down payment. I have been in contact with the firm after that till I finally received a letter from the firm that the vehicle is ready for delivery and I was advised to deposit the balance amount, to which I agreed. Thereupon, I visited the firms showroom on October 4, 2011 to settle the payments and have a look at my vehicle. I was shocked to see that the vehicle shown to me was not as per agreed specs, most importantly; its color. The agreed color, which was also mentioned in all correspondence between me and the firm, was Magnetite Black while the vehicle shown to me was white.When I told the firm that this vehicle is not as per agreed specs, they tried to threaten me and asked me to sign an amendment of our agreement to change agreed specs for accommodating the vehicle shown to me instead of supplying me a vehicle with pre-agreed specs. I, nevertheless, remained steadfast and refused to sign any amendment in agreement despite their threats of extreme consequences, in the presence of their armed guards as a symbol of threat. The firm has gone beyond limits by communicating with me that my down payment is being forfeited on charges of not conforming to the agreement on my part. On the contrary, I confirmed to pay the balance amount vide my email in response to the firms letter to me informing me that vehicle is ready for delivery. I only refused to pay after looking at the vehicle that was not as per agreed specs.The objective of narrating above facts, and enclosing all the relevant documents and correspondence between me and the firm, is to bring to your notice as to what kind of customer dealing is being undertaken by the firm authorized to represent an esteemed brand Merced Benz in Pakistan. Fully cognizant of the value that Mercedes-Benz gives to consumer satisfaction, I am confident that you will probe into the whole matter and address my grievances.

After I visited the car dealer to trade in my car to buy another, I chose a 2006 R 350 Mercedes Benz. After I test drive it I decided to go ahead and buy it, did the paper works, I was inform that I couldnt drive the car home that night, the report was they having a problem starting the vehicle, something to do with the battery. I try to resolve it but it kept doing the same thing, I think that when they realized it was not the battery but something more internal. Long story short, after I receive the car couple day after it was deliver, it would not start. Took it back to Spanos, they looked at it and said they didnt find anything wrong with the it. Thought maybe its just a one time thing, but after about a couple of days, the car kept doing the same thing until about three month of having the car, it stop working completely.Took it to my mechanic and thats when I found out that they actually rig up the gas pump with industrial glue, they reroute a wire in the fuse box because they didnt want to spend money to fix it before they put on their lot for sale. I actually took it to the Mercedes Benz shop and they were baffled that someone could rig up a repair and sell it to unsuspecting customer. Now Im stuck with a car I cant drive for months, it still in the shop and that to and injury they actually sold me the car way over Kelley Blue Book value, stole my cadillac for little or nothing, now Im stuck with a car with a bad repair. My only thing is I would like Spanos to make sure they repair these car properly before they put it for sale. They do have a bad reputation for doing stuff like that and I also like for them to fix my car or pay for the repairs they should have done before it was sold to me.

Nightmare experience. Was so excited to get my GLA 2015 4 years ago. I had been warned about repair costs but it is outrageous! I was driving on the highway, the car stopped accelerating and smoke went out of the back. The check engine light never came on. I was informed that it needs a new turbo and a water pump, $4700, and there “might” be engine damage. Both have been replaced and the check engine light is now on and the car has been in the shop for two weeks. The mechanic does not seem to know what’s going on or when I will get my car back. I will be getting this disaster of a junk box off my hands ASAP... Total money pit.

With under 40,000 at the initial start of the check engine light coming on which no one else besides MB has ever serviced, I had to get the balance shaft replaced in the motor at my total expense. From reading reviews and information from this page and other pages they said it was best to take the car back to the dealer for this type of job. I tried other Mercedes dealerships in Cleveland: North Olmsted gave me a phone estimate of $10,000, Mercedes-Benz of Willoughby Leikin said they were too small to handle such a big job so I ended up taking the car back to Mercedes Benz of Bedford where I originally purchase it for a mere$7,036.51. I associate this cost with me being **, female, prior neg. post and phone calls. This was the worse purchase I have ever made in my life and I would NEVER buy another Mercedes. They do not stand behind their merchandise. I think they tossed a coin to see who was going to service me (after corporate calls, because Bedford where I originally purchased the car new, never called me back). My conclusion: once the car is out of warranty they really dont want your business, unless its to trade the car in on a new one and they resell your old one for a mint. I know people are in business to make money but when your product falls short of what it claims to be I feel you are obligated to provide some type of relief. Word of mouth is the best advertisement you can get. When the words of many mouths is a negative experience in the end you lose. By the way Mercedes USA was a waste of my time. They did absolutely nothing.

I have purchased about less than a year ago an E350 MB car, brand new from the local dealer in Windsor ON. I started to have water condensation in the right side head lamp. I took the car for its yearly service and advised the dealership of this problem. I showed them the water inside the lamp. There is no damage to the cover, which indicates clearly a break in the seal. Initially I received a response that this problem is not covered by the warranty as it is considered a wear and tear (after less than a year in a part that is not involved in any mechanical movement), then I was told that the problem is so small, it doesnt warrant repair!! Then I was asked to take photos and send them to the dealership and they will send them to MB Canada to convince them that the problem exist!! I found all these excuses outrageous. I am very dissatisfied. After all I am supposedly buying a luxury car, to have such a problem is not acceptable let alone being denied the repair and given lousy excuses.

Purchased a Mercedes-Benz SLK 250 hardtop convertible. After the second leak the local dealer replace my hardtop and installed a fake pano roof that looks like a cheap aftermarket accessory that devalues my car. I purchased a hardtop and that is what I wanted and expected when I returned to the dealership. Now trying to get the situation resolved after escalating to MBUSA. This has turned into an ordeal. To complicate matters, their correction has resulted in a series of additional damages and attempts to profit more from their mistake. I contacted the NC Attorney General Office because I refused to reason with unreasonable people.

When my vehicle hit 50k miles, everything in my car went inoperable. The vehicle starts but thats it, cannot take out of park. I contacted Mercedes and was told I would have to tow my vehicle to the dealership and Im looking at a minimum of $2500 to diagnose the problem. Of course the warranty expired at 50k miles. Im stuck and at a loss. If anyone has had similar problems with their C250 I would love to hear what it was.

Are you considering buying a MBZ? $60,000 SLK-350. 60,000 miles. $8,000 Balance Shaft Repair. The check engine light stays on, so without the repair I cannot register the vehicle. Money down the drain!

Mercedes has been an amazing customer service related experience especially from the service department. I have leased 4 Mercedes and turned my last one into a purchase due the style, safety, service, and quality of the brand.

CLEARLY MANUFACTURER PROBLEM!!! Traded in my 2011 Mercedes Benz E350 for a 2016 Mercedes Benz E350; my favorite vehicle and fourth one I have owned. I only drive it on the weekends, Since the purchase in May of 2019. I have driven the 2016 probably 10 times on Sundays to church. It has never left the state of Georgia. Upon returning from being at Church all day Sunday February 16, 2020 730 am to 730pm. I parked the car in my garage, an hour or so later I realized I forgot something in the car. Hearing a crackling noise I began to look at the golf cart charger and the only other thing in my garage, the car. The rear window had completely shattered! it appears as though the sealant is missing from the upper left and right corners of the rear of the vehicle. MICHAEL G OF Mercedes tells me there is nothing they can do since there arent any open recalls. I have never seen such a thing! **

I bought my Mercedes GL450 from Mercedes of Walnut Creek & ever since last year they replaced my battery & cables over $1800. My battery keeps dying every morning & I think is why killed my radio command unit. After 3rd battery replacement, I had it towed. The SUV is sitting with Mercedes of Walnut Creek for last 5 days & no one is returning calls, maybe because they dont know whats wrong with their SUV? & are avoiding me. In the meantime, I have to rent a car to get to work.

I purchased a used 2007 Mercedes-Benz C230. The car had around 70k miles on it. I was driving home one night and the car suddenly jerked and went into Limp mode. Meaning the car would not accelerate past 40 mph. I was able to drive it to a MB Service Center where I was informed that a sensor inside the transmission had failed, it was an anti-theft related part and could only be installed and programmed by Mercedes. I reached out to Mercedes for some assistance and was told because the car wasnt serviced throughout its life by MB they were not willing to help with the cost of the part. $2,700.My next purchase of a Mercedes was a 2009 C63 AMG. These are high-performance, hand-built engines. I verified this vehicle had always been serviced at a MB dealership before I purchased it. Around 80,000 miles, I was driving down the interstate and was about to pass someone when a check engine light came on and my vehicle lost all power, we were lucky there was enough of a gap in the Houston traffic to pull over safely. The vehicle was towed to Mercedes and was there about 3 or 4 days before they called and told me a wiring harness for the fuel pump had shorted out and needed to be replaced. $700. It took them another 3-4 days to actually get the vehicle repaired. At about 85,000 miles I get a notification that my brakes need to be replaced. Call MB for a quote. $6,000.At about 90,000 miles a check engine light came on. It went off but soon after it returned. I took it to the Mercedes Dealership, 4 days later they call me and tell me my INTAKE MANIFOLD is cracked and needs to be replaced for $3,747.00. This is a hand-built performance engine, are you kidding me? I again reach out to MB USA with my concerns and looking for some assistance, they tell me the service records dont matter and its about 1. If I bought the car from Mercedes and 2. How many times I, myself have had the vehicle serviced by the dealership. From that they decide if they feel the need to help with the cost of the repairs. This part is obviously faulty and Mercedes would be embarrassed if I posted the pictures of the crack in this aluminum-alloy intake manifold and the bubbles forming in the weaker parts of the metal.I asked the Lead Technician what would cause something like this and his response was That would be a question better answered by an engineer. I am not saying all cars dont have their problems, I am saying most of us cant afford the problems Mercedes-Benz have. The parts, service, and maintenance required on these vehicles is extremely expensive and if something happens you better hope you have thousands of dollars laying around that you can use.

Resolved to my satisfaction.

2013 E350 serviced every time it required service and every time informed them that the steering wheel tilt does not work - first time it was a software upgrade they installed - still did not fix the problem. Second time they found motor gear locked and unlocked it, again it did not fix the problem. 3rd time they made a steering adjustment and applied lube, and again it did not fix it. 4th time they want to replace the tilt motor for $1,300 and give me a 50% discount. My position is that it is a chronic defect that was never fixed correctly and I should not have to pay anything. The car is now out of warranty approx. 55,000 miles and for me it is the principle and I will never purchase a Mercedes-Benz. This is my 3rd new vehicle with them and it did not matter nor have they treated me like a valued customer. My mistake was that I did not take the car back frequently when the steering wheel did not work - I waited until a regular service was needed and told them every time. A very sad ending. My recommendation - buy Lexus and you will not have this experience. Hard for me to say since I was born and raised in Germany.

Craftsmanship is superb. Fuel pump replaced at 85,000 miles. No other problems at 95,000 miles. Tires and brakes are expensive. I purchased lifetime warranty due to expensive repairs. Added expense for diesel additives.

I bought this car in Dec-2016. From day-1, I could hear a screeching sound when applying the brake. When I reported, I was told that it is because its a new car and after few days it would stop. But I observed that this sound was not reducing at all and hence I took the car to the agency. I was told that they did some adjustments and the sound should cease now. I observed the same and one more agency visit did not resolve this issue. I have done annual maintenance/servicing in Dec-2017 & Dec-2018. Both the times I raised this issue but was never resolved.After each servicing, I used to get a Customer Servicing Feedback form where I raised this issue - but again it was ignored and never got any reply. In fact the mail I am forwarding now is a proof of me completing the survey this Dec-2018. Can I request someone in Mercedes-Benz to address my issue. When I decided to buy a Mercedes-Benz (after evaluating against Audi & BMW) I was 100% sure that I will not face any technical issues. But alas, here I am struggling to get some in Mercedes-Benz to address my concern. Can I expect a response?

I am not super happy about this car, its quite compact and lacks lots of comfort features that most of cars in its category have. When I start the car, it jumps. It doesnt start smoothly. Also, it seems that it is very cheaply made, every small pressure makes a dent. The gas tank is quite small and gas finishes so quickly.

The car is good but it doesnt have satellite radio...I had NO idea this feature wasnt there when I bought the car and it wasnt until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

I bought 2006 ml350 suv. After 8000ml check engine lights. 50.000ml transm problem two time after then engine balance shaft problem. Problem never end until now. Repair cost to me about 18.000.00.

I took my car for maintenance where the only reason I went there is because the gentleman that sold me my cars I think is great, plus has great customer service. I pay for the maintenance package for my car. There were three items I had concerns with. The location kept my car there for two days and I am still not happy with the navigation system that shut down and was not working. Even after service I had to use my phone for navigation. My main concern was my tire and the guys from service said dont worry I will have that taken care of for you. I left feeling great thinking my car will be fixed. Navigation again not happy with but my tire was left as it is with more a lot of excessive air. Dangerous to even drive. I called corporate customer service. Was horrible and not comfortable to speak with. The case worker called me and it was a waste of my time. Hold is too long. Getting in touch with anyone in corporate is easy. Also, I called back asking to speak with someone else even asked for the General Manager and they said Ralph ** does not accept calls from customers? That was not customer service orientated at all. When I should not even pay a 200 tire it should have been replaced when its a tire leak. That is a bad tire which is not my fault. I was shocked on the customer service. Never had I had such horrible experience. One thing is that I would never buy another Mercedes ever again. That is only what I drive and would be the only car I drive, however they will lose a repeat loyal customer with this pity low class service. The case manager Justin did not even try to assist when I was not pleased with the situation, and they told me he doesnt report to anyone? That is false information and every customer has the right to speak with some else. They send me off with a defective bad tire which is not safe to commute in.

C250 2012 - I bought this car new from the dealer and although Im satisfied with the vehicles performance, I think MBenz should re-evaluate what they are charging clients. Oil changes and the many maintenance repairs are incredibly high! I will not recommend anyone to buy an expensive vehicle that overprices their maintenance. My next vehicle will definitely not be a MBenz.

My CLS550 only has 60k miles. The check engine light came on and the dealer has informed me that it is due to a faulty balance shaft. This is a known issue and a class action suit was filed. Mercedes settled out of court so they would not have to issue recall notices. I was never notified of the situation so I have been driving the car, not realizing that I was in danger. Now that I am aware of the issue, Mercedes is only willing to cover 37% of the $6,000 it is going to cost for the repair. How can any company think it is ok to use faulty parts, not inform the consumer and then not stand up to their responsibility? I will never own another Mercedes and I encourage everyone to beware of doing business with such a company.

We had our car serviced here and when we got it back it CAUGHT ON FIRE and so it begins. Trust me... Its worth the read. :) Heres the situation: A couple of days before Xmas, our car shut off in a parking lot and wouldnt turn on even after roadside assistance came and we hooked up a new battery. We had it towed to Autohaus on Edens, Northbrook Il based on a recommendation and because it is a Mercedes dealer and we wanted trustworthy service. They did a diagnostic and had a hard time figuring out the issue.Tom ** was very communicative and explained they were checking the battery and all the electronic systems etc but it was taking some time. Finally, we go word that they had identified that it was the EIS system. They replaced that system, completed the installation and they did a multipoint inspection to identify potential issues as well as confirm that the battery, cables, mountings etc. were inspected and were AOK. This took 10 days.We got the car back. It CAUGHT ON FIRE while were were driving. The fire was where the battery is located underneath the passenger seat with flames and smoke billowing up. There was no indication anywhere on the dashboard that there was a problem. Thank god We were not on a highway and that one of my kids or spouse werent sitting there when this happened or we could have been killed or badly burned. Luckily it was snowing a boatload and we got the fire out by shoving snow on it and when the smoke cleared, we noticed the red safety plate that typically covers the positive connection had been removed and was sitting placed in the back of the passenger seat. We took pics, contacted our insurance who told us to contact the dealer and let them know once we had a cause.We contacted Tom ** at Autohaus on the Edens and explained the situation. He advised us to have it towed back there so they could do an investigation. We had the car towed up there and he called a couple of days later and stated that they needed us to authorize $500.00 to pay for a further diagnostic because they had to pull up the seat to determine the cause of the fire. He believed it was an issue with something shorting out the battery but needed confirm. We agreed to the diagnostic. He commented that they never touched the battery the first time we brought it in. We reminded him (we have his voicemail) that when we brought the car there the first time, he let us know they couldnt figure out the problem as they had tested the battery and it was working fine.They also completed installation of the battery (he confirmed) and finally they provided us with a multiple point written inspection report where they specifically stated that they inspected the battery, cables, mountings etc. and all are AOK. We again brought up the missing red safety cap that should have been covering the positive wires and he stated that doesnt matter and isnt the issue. We asked if the exposed wires that should have been covered by the cap could have caused the fire if they sparked and he said he wasnt sure but would know more once they did a full investigation.We waited and then received a report where no diagnostic was included but rather they just supplied the cost of the damage and repairs for $4600.00. Included in this report was a new multipoint inspection where they stated that they inspected the battery, wires, mountings and cables and all were AOK. Except that the battery had melted as had the connecting wires and cables. WHAT? Hmmmm.He followed up with a phone call and stated that they thought the battery was faulty and we should go after the battery company. We asked why that wasnt listed as a diagnostic he said he couldnt legally state that but we actually paid 500.00 to figure out the cause and we would need that to go back to the battery company. We also asked bout that multipoint inspection stating all was ok with the battery, cables, mountings etc. When, in fact, they had been in a fire and all was melted/seriously damaged. What we learned from Tom ** is that these inspections are a courtesy and they may or may not actually do them! What?I brought my car to Mercedes because I trust they do what they said they did. I trust their recommendations. It turns out that they dont actually do the inspection. These two reports confirm this fact. Which brings me back to the first time around. If they had actually done the inspection, wouldnt they have either picked up on a loose wire and/or the missing plate? Seems reasonable. Note to self: They do NOT do the inspection, just say they do.We asked him to document the faulty battery and then we got another report where the multipoint inspection reflects that the battery, cables, mounting etc. are NOT AOK and also NOT documenting a faulty battery as the cause but instead identifying some loose wires by the positive battery cable (that would have been covered had the cap been on or picked up if they actually did the inspection) added 250$ to the bill and sent it over. 4900.00 and no cause or accountability. At this point in the conversation, we contacted the head of service Jim ** who had Tom call us back because he was too busy. You can imagine our frustration! The worst part is Tom was very polite and kept saying we want you to have a great experience and be happy. Not possible at this point.We brought our car here in December and spent 1800.00. Got it back and then it CAUGHT ON FIRE while we were driving! We bring it back again and get a huge runaround with no clear cause, conflicting reports, phone calls that conflict what was written and all the while they have our car as a hostage! Finally after 2 weeks without a car Jim ** agrees to talk to us. He does not appear to have an understanding of the details to date and the gist is he asks: What do you want? Do you want me to pay for this? Cause that isnt gonna happen. Call your insurance and have an adjuster come out. We dont want to push a claim on them but thats why you have insurance. Once we figure it out we can get you loaner and I can cover your deductible.Progress! I contact my insurance to explain that we are at an impasse and give them the details. They agree that this sounds very suspect and they get involved (thank God) but due to Covid it will take them a few days to get out there. I call Jim back with the update and he says great but no deal on the loaner. There is a catch. I can get a loaner once insurance agrees that they will pay for it...interesting.... The next day, Tom ** calls to reinforce that we will NOT get a loaner until insurance agrees to pay. He ends the convo with we want you to have a great experience. Seriously? (Note: if you have a Mercedes, get rental insurance with your car insurance!)Finally insurance and Autohaus strike a deal that is less than what they charged us initially at $4200.00 and Tom calls to state that it will take them another 7-10 days but we can have a loaner as long as we bring it back every 3 days... no exceptions. What?! Has anyone ever gotten a loaner for longer than 3 days from Autohaus on Edens? I know I have from Mercedes downtown. We live 40 minutes away; we have 4 kids; We have been without our car for 2.5 weeks (due to what appears to be negligence). We never got a loaner the first time either....oh and we had our car serviced there and then IT CAUGHT ON FIRE which is why we need a loaner! This was the WORST EXPERIENCE EVER!When we go to pick up the car, there is yet another report differing from the first 4 and they have added charges for additional parts but dont know what the parts are. Literally a change for parts unidentified. They told us to pay the difference and that they had contacted our insurance who would reimburse us except...wait for it...not accurate. And regarding those outstanding charges that we paid for? They will get back to us on what they were for. Still waiting.What about MERCEDES USA you may ask yourself? Well we also involved Mercedes USA and spoke with Susan, Executive Referral Manager at HQ in Georgia and she is supposedly investigating to see if there was a car malfunction but dealerships are basically franchises and they have no involvement AT ALL! What? They said this type of situation has nothing to do with them.Also she indicated that if we got the car fixed, they may not be able to investigate which is ridiculous. You would think Mercedes USA would want to inspect what happened when a Mercedes Benz catches fire at the battery under the passenger seat while being driven and there is no indication other than the flames and smoke engulfing the car that there is an issue? And that this occurred immediately after having it serviced at a Mercedes Benz Dealership. I guess not. It is so far down their list that after we submitted the photos and took the time to fill out all the information she has not responded in any way. Thankfully no one was hurt or killed or this would be a very different conversation.How did it end? We got our car back and we got the battery back as well. We are waiting to hear whats next from Mercedes. It was too big of a deal to not leave you with the details so there you have it! Dont go to Autohaus on Edens and if you do: know that the multipoint inspection isnt real. To be quite frank do yourself a favor and dont buy MERCEDES. If you want a German car...I would say look to buy and Audi or a BMW.

This vehicle will run forever if properly maintained. I have 186,000 miles, serviced as per MB, using MB spec fluids and parts. The vehicle gets great gas mileage considering its size and weight. I believe this SUV will exceed 300k miles without any major component failure.

I bought a new GLC300 and it has had squeaking brakes almost the entire time Ive owned it. Mercedes told me they were aware of the problem but didnt have the parts to fix it last year. They finally did after 6 MONTHS, now the problem is back! I left a message for the service manager yesterday (he had a lunch to get to). Then I called customer service. I STILL HAVE NOT HEARD FROM THE SERVICE MANAGER. You think you are buying a high end car but in reality the service brings down the brand. So disappointed. I owned a BMW prior to this car and I should have stayed with them, their service is top notch.

Mr. Mercedes: Shake your head or roll over in your grave. Our new 2018 C43 AMG my wifes car needed new all season tires. I went to the Queensway Toronto Canada location and bought the rims and new winter tires about $4000.00, Free storage of our original tires and the new all season installed. Early April rolled by and the weather was warmer time to change the tires, this is when it started like a ** show, my first appointment was today May 29th 2018, requested a pickup and leave a loaner vehicle. We live 2 km away. Abruptly was told NO DON’T OFFER THAT SERVICE”. Went there for my 7.30 AM appointment, the staff opened the door at exactly 7.30am, No greeting other than running in circles getting the staff papers ready to do the staff job, then a HALLLLO no face to face contact. Impolite then I was reprimanded that I was early YOUR APPOINTMENT IS 7.45”. Is there a charge $70.00. You’re kidding. Im not paying to have my tires put back on, WELL YOU BETTER TALK TO ANOTHER STAFF. In the meanwhile other staff are coming to work and exercising their legs getting limbered up for their job but nobody, says hello or BOO. Then Mr STAFF, came by 30 minutes later MR SHUTERMANN, non polite no effort to even come close to pronouncing my name. Then it even got stupider, Mr Staff WHAT DO YOU WANT ME TO DO WITH YOUR TIRES. Now Im asking, “Is this a joke”, for 15 minutes’ worth of work Im there an hour now. My other issues about the car fuse cover keeps falling off and the front hood had permanent paint discoloring, when this was shown, Mr Staff YOU DONT KEEP YOUR CAR VERY CLEAN DO YOU. Now we really get bazaar. MR STAFF says YOU’RE CRITICIZING ME PERSONALLY. Wow now we’re going down a really dangerous ** path unbelievable, the ** show continues. Then Mr Staff asked me WHAT DO I DO FOR A LIVING. I expect an apology from senior Mercedes management. Completely unbelievable.

My 2017 GLC tailgate opens by itself while in my garage overnight. Today was the third time. The keys were in my pocket I never touched the fob. This time it did significant damage to the garage door and the tailgate. Have you heard anyone else having this issue? Second issue when driving less than 20mph the back camera clicks (activates but does not turn on). This is a new occurrence which I believe is related to the tailgate opening automatically.

I have a 2008 Sprinter 3 L diesel and at 251000 miles the timing chain broke driving down the road at 60mph under cruise control. Since its an interference type motor the Benz certified mechanic recommended replacing the motor. Poorly built delicate vehicle. Ill never buy another Mercedes. Ill buy American next time.Updated on 10/06/2017: The new motor goes into limp mode about every 500 miles. Mechanic replaced an egr sensor but didnt fix problem. I have no faith to take it to dealer because two of them, (one near Boston and other in Novi, Michigan) have tried to get out of honoring warranty. DO NOT BUY A SPRINTER!

I am writing concerning my new S550 with the above referenced VIN number, which I picked up on May 16th from authorized Mercedes dealer, European Motor Cars of Devon, PA. I am a long time Mercedes owner and anticipated the continued combination of outstanding service and performance that has been the hallmark of my experience and for which Mercedes is renowned. The service at the dealership was excellent and I began the two plus hour drive home secure in the assumption that my decision to continue as a Mercedes customer was well founded. It was during this first drive that I noticed a minuscule stone strike the windshield adjacent to the rear view mirror with the result being a minute round indentation at the point of impact. I was initially alarmed that so small an object could cause such trouble but subsequent examination revealed the impact was tiny and almost imperceptible.I continued enjoying my new S550 on the daily commute from home to my medical practice until June 4th, when I was shocked to discover a new, approximately 15 inch long horizontal crack from the left side of the windshield to the passengers side. Unlike May 16th there was no observable incident or cause behind this new crack. I subsequently thoroughly examined the crack from outside and could not identify any sign of an impact site. Later that day, I called the MBUSA customer service center to report the windshield crack and ascertain what remedies were available under the vehicles warranty terms, especially considering I had the car less than three weeks. The service representative I spoke to advised me to take my car to an authorized Mercedes dealership service center where the windshield would be examined. I was also told that it was not necessary for me to return to my dealer, European Motor Cars of Devon, PA for service as long as I took the car to an authorized Mercedes dealer. The next day I made the arrangements and took my car to Mercedes of Massapequa in Massapequa, NY.The service manager examined the damage and suggested that what had probably occurred was a tiny stone had struck the windshield. He further advised me that unfortunately he sees many S550s with cracked windshields based on the high definition of the glass used in Mercedes windshields; the problem is one that Mercedes is aware of and one that Mercedes is working diligently along with their European suppliers to correct. He also advised me that based on this issue and the corresponding large number of S550s requiring replacement windshields, there is a long back order period, currently over 30 days, and accordingly I would have to wait until the end of July before my windshield could be replaced. He assured me that based upon all these issues, especially the known windshield defect, he would call MBUSA to make certain my windshield replacement would be covered under my warranty.Unfortunately, when the service manager called me back the next day, he told me that MBUSA denied his request to fully cover my windshield replacement under warranty. He told me that the approximate cost for the windshield replacement would be $2,263.00 and I was being offered a 50% valued customer credit by MBUSA with the end cost to me being more than $1,000.00. Considering my long standing relationship with Mercedes and the facts and circumstances particular to this issue I decided to call MBUSA directly. I asked for the representative assigned to my situation and was informed only that ** was my representative and that he would call me the next day. Despite this assurance I never received a call from **, and after waiting for his call, I decided to call him directly. I called several times and left several messages on his extension requesting he call me immediately to discuss my concerns. Despite this, none of my calls were returned by ** and after growing frustration I called another customer care representative to express my displeasure. It was during this call that the representative ** finally answered his phone and immediately and without provocation began haranguing me in a most unprofessional, discourteous and frankly rude manner. He claimed that the windshield is not a warranty issue and that I would be obligated to replace it myself for the full cost cited by the Massapequa service manager, without the discount previously offered. When I expressed concern with the condition of the car and the possibility of issues associated with driving the car with the windshield in its current condition until the late July date I was told when I could expect service, ** sarcastically told me that perhaps I should instead rent a replacement car from Hess Car Rental, but that I would still be responsible for lease payments in the interim. Following this reminder of my payment obligations, ** hung up on me. I have tried to repeatedly to call him again to discuss my concerns, without success, and without the courtesy of a return phone call, despite my repeated voicemail messages. After a myriad of unsuccessful attempts to speak to ** again, following my only phone conversation with him, I decided to address my concerns with his supervisor. When I again called MBUSAs customer service center and requested to speak with a supervisor, I was told that what I was asking was impermissible. I was further told that the only customer service representative with whom I was allowed to speak with was **; the same ** who had treated me so disgracefully and who had hung up on me during my one and only phone call with him. I was and remain shocked at the statement that my request to speak with a supervisor was denied and that I would only be permitted to discuss my situation with a single customer service representative, especially one who had treated me in such an unprofessional, rude fashion. Is this the policy for all of MBUSAs customers or am I, as one would suspect, the sole recipient of such shabby treatment? Since my phone call with ** I have called several authorized Mercedes service centers to inquire about the availability of an S550 windshield replacement. Every call was answered the same, no windshield replacements are available, several cars are awaiting the same service and the problem concerns a defect that both Mercedes and its suppliers are actively working to address. Since my initial call with MBUSA on the 4th a new secondary crack, approximately 30 inches long, has appeared just above the first. This new crack, along with the first, has rendered the vehicle unsafe to operate. Additionally the rising heat and humidity substantially increases the risk of further cracking and the potential for a catastrophic windshield failure, this is unacceptable. As initially indicated my experience with Mercedes has on the whole, until this most recent incident, especially the outrageous treatment by ** and the MBUSA telephone customer service center, been satisfactory. However I have previously had issues with Mercedes, issues which I was subsequently forced to address through lemon law litigation. The result of said litigation was a nearly unqualified vindication of my claim. I would prefer to resolve this current situation amicably but am prepared to assert my rights vigorously through but not limited to the same procedure. This current situation is made additionally urgent by virtue of the fact that my car is currently operating with a Pennsylvania dealer inspection sticker and has been since my purchase on May 16th. This sticker is valid for 30 days and therefore expires tomorrow, June 16th. The vehicle will not pass inspection in its current condition and is therefore now unusable. I therefore demand either my vehicle be repaired and restored to drivable condition immediately or I be provided a replacement vehicle by Mercedes without charge until such time as it is repaired and returned to a drivable condition. I further demand that any replacement vehicle provided be at least equal to or superior then my current vehicle, model S550. If said replacement vehicle is of a lesser quality, an appropriate adjustment must be made in my lease payment. I would also expect the full cost of the repairs be covered under warranty. Failure to respond and adequately address these demands will result in immediate action being taken through civil litigation, consumer protection enforcement and any and all other applicable processes. With that in mind your immediate attention and response to this correspondence is anticipated and expected. Thank you for your attention to this matter and I look forward to your immediate response.

GL450 2011, white & tan leather: I purchased this car one year ago from North Olmsted in Ohio. It has many upgrades, like leather, woods, steering wheel, unlock handles, running boards, hitch, upgraded rims and tires, BUT no rear heat controls...etc. Lets start here: When It was delivered to my home, the engine was running really hard, sounding like a1980 diesel gone bad. I took it in and they said it was fine & was suppose to sound that way, & will be driving it back to me tomorrow. The next day another service manager was working & calked me saying I was having engine problems, & did I know that?... I said yes thats why its there. Subsequently the engine was completely replace due to the cylinder walls being scorched. Wow!! Good thing the other manager was off that day! Oh and I need to mention too, when the dealership delivered it the first day, they tried to pull a fast one on me! They took my rims and tires off, gave them to another customer, & didnt ask or tell me. I called them out on it, and their excuse was it will ride better for you, lol! They replaced them again but with old rims and somewhat new tires! Whatever.Now with the heat issue; It does have the two fans. However they will only blow when the front passenger has it set at 72 or lower Im told. Ok, then why arent they working but 10% of the time. It doesnt take a rocket scientist to operate this car. So they said the fans were disconnected by the previous owner.? What? Ok. So then they said again about the front passenger needing to have their temp set at 72 or lower for them to operate....Nope...Sorry, no they dont work properly. I have a severely disabled child whom cannot tell me if hes cold or hot or not, and the rear heat that barely blows under the seat hardly works, & gets blocked if anything falls on the floor. Kids drop things.Now Im trying out the mbrace security system. Its not compatible to my car due to the model & the electronic programming done by the dealer, I was told by the technical mbrace operated. She said take it in at no charge & dont take it home until they fix it. Most likely Ill be taking home not fixed, after how Ive been treated with issues thus far. If you dont buy new, then scat! Telling me to trade for a new one every time! Is there any after market equipment that I can add to this issue not being fixed by the dealer? I realize this will ruin my warranty, but this is a significant issue that needs fixed one way or another. Please give me any advice you may have.

I called the head office to make a complaint about the disappointing service and treatment I received from the Brentford Mercedes body-shop. Basically I was not happy with the feedback I received. The reason for this is the original estimate had been completely changed; instead, I felt the body-shop was cutting corners at my expense to satisfy the insurance engineers. I was now getting second rate job done on my car that could also depreciate the value on my four-and-a-half-year-old car. I was involved in an accident, but I was not at fault; however, both I and the other driver both have the same insurers. The only difference is that I recently did not renew with them. I am insured with another firm. My problem with Brentford turned into a complaint. However, when I called their head office in Milton Keynes, I was left reeling because they were on the immediate defense making me out to be a trouble-maker and even tried passing the buck. I was spoken down to at the point that I didnt know if this was for real or a blood joke. There was no customer satisfaction. I felt my complaint was dismissed and no investigation was going to take place. I wish I had never bought from them and never will again. My advice to anyone is if you do buy a Mercedes or smart car, dont expect the excellent service because there isnt such a thing. And if you ever have a complaint, be aware that the head office’s customer service team is like the Mafia. If there is anyone out there who had the same experience, I would love feedback on where to go to get heard.

This is absolutely the worst car I ever owned. Waited until I retired and treat myself to a Mercedes Benz. Never changed so many light bulbs in my 72 years. The electronic switch in the steering column went. The controls on the steering wheel all peeled off. The car is very shabbily made. Would not recommend any Mercedes Benz.

I purchased a Mercedes 500 SL from Mercedes dealer in Wisconsin. The car was shipped to me to Houston, Texas. It was 2006, the car was still under factory warranty. The first month I bought it, the transmission went out so I took it to Green Bay Mercedes dealer. They put a brand new transmission. 2 years later, I shipped to Jordan, Amman. The transmission went out again, so I took it to a Mercedes dealer in Amman. I had to pay this time, $4700 to rebuild the new transmission. I am so disappointed with Mercedes Benz now. I feel like I just bought a lemon.

I bought a 2006 S65 AMG 2 years ago with 72000 miles. This car has been nothing of a money pit. I found the original owner and he supplied me with receipts for repairs that totaled $7000. Within the first few months owning this, I had to replace the front strut... $3000. One year later, the ABC system hose failed draining all the fluid and destroying the pump. Cost to fix this? $10000. I did get a Vehicle Master Inquiry from the dealership and this car has been constantly inside the dealership. For a $172000 car when new, this thing is a MAJOR embarrassment for MB. I later did research only to find other horror stories with Mercedes and their top of the line S series. I understand routine maintenance is needed on these, and was done on mine. Doesnt matter. They are still very unreliable cars. The Best or Nothing...? LOL!!!

Someone rear ended me in Dec. They couldnt find a muffler part anywhere in the US nor Germany, and it was special ordered. Its now February, no news on status. Executive customer service says it sometimes happens. Is that the best you can do for luxury cars?

4 months ago I have CLA 200 Urban. Since that, a noisy whistling sound observed, dealer 3 times visit and checked - did not find the cause. They changed Turbo, without effect on sound, vacuum system ok. Lastly they said all CLA models are noisy with harsh engine. If not satisfied sale it.

Towards the end of May 2013, I went to Mercedes Benz in Durban Old Fort Road. I wanted to book my car (2003 - S320 CDI) for minor repair and service. The service adviser Zain ** spoke to me and explained that the workshop is busy and that I should return on the 5th of June 2013. I explained to him that receptionist (the lady that does the booking) said that there was space for my vehicle. Zain insisted that I return on the 5th of June and so I obliged. On the 31st May 2013 I took my car for steam cleaning and body wash.On the 5th of June 2013, I returned to Mercedes Benz Durban to have my car repaired and serviced. I was attended to again by Zain. I explained to him that I was unhappy with the way my car was idling; it was idling rougher and louder than normal. There was also a small rattling noise in the engine compartment when listened to with a technical ear; I myself am a diesel technician by profession though I am retired. I told him about the car having a lack of power on takeoff points and smoking when going up hills. I also mentioned that he should attend to the fault that they had diagnosed in August 3-8 2012. Zain, the service adviser, started the car and tried to listen to the noises I had complained about. He said he did not hear any noise, and asked me where am I hearing the noise. I said that the noise he is hearing is exactly what I am complaining about. He insisted that there was no abnormality. At this point I had to tell him that this is my car and it is an S Class. It does not sound like this normally. He then wrote on the job card, Rattling noise in the engine, in a way that showed that he was not taking my complaint seriously. I then told him that the noise is not inside the engine but in the the engine compartment. He then asked me to relax, the technician will diagnose the fault; I must just sign the job card. I signed the job card and left in hope that all the issues that I had raised would be dealt with.A week later I received a call from Zain. He told me that they had diagnosed the problem that was giving me concern. He said that the EGR Valve needed to be replaced and that it is the cause of the idling abnormality I had noticed and it also causes lack of power on takeoff points and smoking when going up hills. I was happy with the response he had given me and asked him if my insurance would be able to replace that for me. He told me that he had already spoken to my insurance company and they said that they only repair the engine not anything outside the engine. I told him that it was fine, he should go ahead and have my car fixed at my expense.Two weeks later I received a call from Zain. This time he called to tell me that my cars engine had packed up while parked at the car park after the EGR Valve had been replaced and the car was left and ready for collection. They said I should come and have a look at it. When I got there, the car was on the ramp, the sump was off and smashed and one bearing cap was left on the floor. Rian, the Group Leader, accused me of having the car fixed before it came to Mercedes Benz in Durban because it was very clean underneath the car and he also suspected that it had been in an accident. I told him that I had never been in an accident and my car has never been fixed since the last time I had brought it in August 2012. I told him that my car was clean because it was steam cleaned on the 31st on May, Just before it came to them. I asked him why the sump was open; he said the assessor asked him to have it opened. He further told me that they have found 3 main bearing caps loose in the engine. I asked him if the checking of loose bearings was also an instruction from the assessor. He didnt respond to that question. He only said that the person who was working on the engine forgot to torque it properly. I asked him how was it possible for my car to travel 95,000 km with loose bearing bolts? He then said he wanted proof that my car was steam cleaned underneath. I then went to the service manager, Gerald, and told him that I dont understand how it is possible for the car to smash its engine while parked in the car park with the key not in the ignition. For me with my technical background, it sounded impossible. I also mentioned to him that Rian had made very serious accusations and that those accusations can lead to very serious consequences. I asked him to please do a full internal investigation in order to find out what really happened to my car.A few days later, I received a call from a person who told me that he is the service foreman. He said that the Dealer principal was not prepared to take full responsibility for my car though it was damaged in his premises and he didnt give any reason as to why that was so. He also said that if I want to discuss anything regarding my car I should speak to Zain, the service adviser. He then hung up the phone. This was very stressful for me and I thought that maybe they wanted to see proof that my car was indeed steam cleaned underneath. So I went to the car wash where my car was steam cleaned and they gave me a copy of the receipt. I took this receipt to Zain, the service adviser, and he took it and told me that he would pass it on to management. Seeing that everything had come to a standstill at Mercedes and management was now unwilling to help uncover the truth about my car I remembered that Rain had told me that my cars EGR Valve was replaced by an elderly black man. If I am not mistaken his name is Enock. I found out from other workers that, that man is unqualified, was not supposed to have worked on my car. I confronted management about this and requested a full report from every person who was involved with my car while in their premises before it was reported damaged. I also requested a report from the person who physically removed and replaced the EGR Valve. I never received a response regarding those requests.I heard that Enock, the mechanic who removed and replace the EGR Valve in my car, was taken in for cross examination by management but none of the findings of this were shared with me. I also heard that the workers were threatened that if they shared any information with me that they would be fired. So whenever I go to Mercedes Benz, everybody who is an employee at the workshop avoids me even though I am a customer there. I have phoned the service manager on numerous occasions and I have left messages for him but he did not respond to any of those calls. I then wrote a letter to him. In this letter I expressed that I have been trying to get a hold of him unsuccessfully for the whole week. I have since written three letters to them and have only received a letter from their lawyers as a response to my letters. I have enclosed all my correspondence with Mercedes Benz Durban.I am frustrated with the service that I have received from Mercedes Benz Durban and its management team. It has very little regard for its customers. It is not the first time that I have received terrible service from them. Last year when I sent my car in, in August 3-8 2012, I reported to them that the Mercedes Benz tool kit that is standard in the car as well as the pay as you driver device is now missing from my car and that the insurance company has tracked the device as last being operational in their premises during the period that it was with them. I was told that they do not know what I was talking about and no investigation was conducted even though I gave Zain proof of this from my insurance company (Please contact me for more information regarding this)I would really appreciate it if this matter could be investigated and for this issue regarding my car to be resolved quickly and amicably because I am now without a car and as a result I am very stressed.

I have a huge issue with MB. I own a 2006 CLS 500. This was my dream car. I wanted this car so bad but when I bought it, it gave me nothing but problems. More than twice my brakes went completely out. I could not stop or slow my vehicle down, red light flashed on my dashboard saying stop reduce braking power. Do you know how scary that is to be driving on the freeway 65-70MPH & have a car cut you off & you cant stop or slow down because your breaks completely shut down, shut off. There was another couple times I was driving at 45-55mph on the street and Im coming up on a red light and I cant STOP my car at all, the breaks lock up. I feel so lucky me or my family riding in my car were not injured. Twice MB had to fix the recall SBC (Sensotronic Brake Control) on my car. Certain vehicles, the sensotronic brake control (SBC) system may prematurely shift to the hydraulic back-up function mode, due to deterioration of the wiring harness connection, or due to premature failure of the hydraulic pump.Twice they had to fix this problem. I dont feel safe in this car at all. But the icing on this cake is once I got my car out of the shop, I go to Costco & fill up my gas tank, come out from shopping and underneath the drivers side back, tire gas is leaking. Me & my family get in the car & it smells so bad of gas which isnt good for a toddler to breathe nor anyone to breathe in for that matter. So I take it right back to the dealership & they diagnosed the problem -- crack in my gas tank. So since Im catching on to all these car reviews online I do my research and come to find out that Im not the only one with this or these problems on my 2006 CLS 500. Mind you MB said the gas tank leak & replacement would cost me 3,000$ to fix. So Im doing my research and there is no recall, just complaint after complaint about this gas tank leak. MB insists if I dont fill up my gas tank all the way it wont leak. I couldnt afford 3,000$ for a problem I knew MB was responsible for. So Ive been driving around for 1yr & a half with a cracked gas tank.Dec 2015 Ive exhausted all my options. Now I cant register my car, the check engine light is on because of the crack in the gas tank. So I was recently doing more research and finally MB extended the warranty & is going to cover the gas tank problem after letting me drive around with a cracked gas tank for 1yr and a half -- doesnt sound very safe and reliable. Mercedes-Benz slogan is The Best or Nothing. I havent gotten the best customer service. Roadside is picking my car up today 12-8-15 & MB of Scottsdale AZ informed me since the gas tank is on back order 1-6 weeks and they can NOT give me a loaner car. But they are going to keep my car for 1-6 weeks till the part comes in & the service rep. informed me there is 13 people ahead of me waiting on gas tanks so really who knows how long this will take. I called customer service, they were of NO help. I called them a few more times explaining to them I will NOT have a car. How will I get to work?! They said borrow a friend or family members car (I live in AZ with no family here unfortunately). But how could this be my problem? MB service rep also suggested I can still drive my car till the gas tank comes in. But I explained Ive already used my extended registration from the MVD and I cant register my car without getting a smog and I wont pass smog because check engine light is on because of the Gas Tank Leak... MB customer service wont do anything to help. I asked them what would they suggest and they stay quiet!!! I NEED ANSWERS!! I cant afford to rent a car till when?! 1-6weeks?! They cant even give me a date it will be down, everything is just up in the air & Im ** out of luck.. I am NOT ok with the way Ive been treated dealing with MB. I thought it was The Best or Nothing. My problem still isnt solved. MB roadside is on their way to pick up my car & I still have no transportation. But my car needs to be at the shop so they can order the part. This is so ridiculous and absurd!!

I made an appointment for 7:30 to have my 300C Mercedez Benz serviced on 9/20/11. I arrived at 6:30 that morning, being the first car to arrive. They took my car in between 7:15 to 7:30. I spoke with sales representative Mari **, and once we were done, I asked if there was a loner available. She said there wasnt any until two weeks. That was an inconvenience because I needed to get to work. She then arranged for me to be dropped off.While in the waiting area (first one), other customers began to arrive, dropped their cars, and left with loners. When I was finally called to be driven to work, I walked outside and there was a loner. It doesnt end there. I was told that I would be picked up. At no time during the day, Mari gave me a courtesy call in regards to the status of my car. At the end of my work day, which ends at three oclock, I wasnt picked up or contacted. At which time, I had to take a taxi to the dealer in Larchmont, NY that cost me 50$. Upon my arrival at 4 p.m., Mari says to me, Oh, your back. I stated, Yes, you told me I was going to be picked up. Why wasnt I contacted? After that being said, she stated that the car was not serviced as yet and that they were backed up. The waiting area was completely empty .No Customers. At this time, Ii was livid and none could give me any answers. Mari kept apologizing, then she said to me, Let me check at the back to see whats going on. She returned a few minutes later and said that they are getting started right now. I immediately told her to have my car brought around and that I will take it to White Plains Dealership. I was totally displeased with the service and disappointed with the way I was treated. I feel that Larchmont Mercedes Benz dealers are racist. I was the only Black female getting my car serviced at the time and the only one that was wrongfully treated. This was the worst experience in my life.

I have owned Mercedes Benz vehicles for over the past 10 years getting a new vehicle every 2-3 years. I have never had a need for warranty repair until now. What a complete failure! My 2013 S-Class left my wife and kids roadside nearly 2 weeks ago. Towed to the local dealer, 24hrs later I told that my 1 year old under warranty S-Class will not be covered and the repair will be $31,000+ due to lack of oil change. That is simply not true other than I did not have the oil changed by MB! I contacted corporate MB to dispute the dealer’s statement that the repair will not be covered under warranty. I was told someone would call me back within 24 hours. The following day I heard from someone who captured the information and told me she would handle it and I would hear from her soon. That was 10 days ago. No return phone calls! I called this corporate contact 4 days ago for an update and she informed me she has no update for me and would call me back. No return phone call! It has been 12 days, we are without our S-Class, and I have been renting a car myself while waiting on MB. I am disgusted by the poor service provided by Mercedes Benz! This is supposed to be a luxury brand that you pay a premium price and have an expectation of better than average service. That could not be any further than what my experience is. This is the first time I have ever needed warranty of a Mercedes Benz and this is a complete and utter failure! It has come to an attempt using social media to reach someone at MB that cares to service the issue since the normal channels have yielded me no results, not even a return phone call.

I have solid proof that my Mercedes was illegally tampered with by one of the dealerships in my hometown. I can prove that the dealership set me up to have my car malfunction and killed the battery to 4.2 volts, leaving me with a dead car that same day. The following day (if I had not been fortunate enough to have my engineer buddies jump my car for me), the dealer would have had a window of opportunity to charge me with repairs that were unnecessary. There are records that I can indicate that my car was still in good condition after my car was charged by up. There are many details and facts that I would be gladly present to all who wants listen.

I purchased my C230 Mercedes Benz from Ed Hicks Mercedes in Corpus Christi, Texas in 2007. For over two years, I took my car in for service whenever the service maintenance light would come on, indicating that the service was due. In 2009, after having service maintenance performed at Ed Hicks Mercedes Benz dealership, I asked a friend, who is a mechanic, to check my vehicle to see if the maintenance I was charged for was indeed performed.After taking off the unit that shows the air filter, it was clear that it had not been replaced in several years with all the bugs and dirt that had collected on the filter. Next, the oil filter was pulled out and it was clear that the oil had not been changed in several months, even though I just had the oil change less than 4 hours ago. On the maintenance receipt, it clearly shows 6 quantities of oil change. C230 maintenance book shows 5.8 quantity of oil per vehicle. After checking other C230 maintenance receipts, I found out that I was charged 7 quantities, on others, I was charged 8 quantities of oil for my car when it can only hold 5.8 quantities of oil. My question is where were the additional quantities of oil being used for if not for my car?I drove my vehicle for over two years believing that the maintenance I was paying for was being done. I now know that they were not. I contacted Ed Hicks with my findings and they admitted that the oil change and filter was not replaced. The service manager was present when I took my car in. He saw for himself that the filter had not been replaced and the oil had not been changed. The mechanic told the service manager that he had an emergency that day and just forgot to complete the maintenance. However, Ed Hick refused to refund me the maintenance they have charged me for the job that was not performed. I need a lawyer that can help!

I had problem with rear camera on model S550 year 2016 from the beginning. Took it multiple times to Benz dealership and they failed to fix it. Finally I stop the lease payments and took the car back to the dealership, after several weeks the dealership called me and said Benz decided to ground the vehicle and return it to their inventory. I got my tags and returned them to MVA, now Benz is denying the facts and is asking me to continue to pay the lease until the vehicle is fixed and they admitted that they have no fix for it. Their service and customer support is so bad, I hope government look into their unfair practices. Any suggestions will be helpful. They are awful and ignorant.

While raining, I tried to use warm max, because I cant see clearly, and suddenly the sliding roof glass started breaking, and that was the first time I tried to use it. I am afraid I am in a dangerous car. I brought my car to maintenance, and they told me I have to pay SR6,931because it is broken, and not a factory disorder. They didnt trust me. My car is 300E 2012. Until now, we dont agree. It cost me 3 days with renting car to go to my job. I hope to respond immediately, for unacceptable event. The director of patient services at King Fahad Medical City in Riyadh/KSA.

I purchased a Mercedes-Benz GLA 45 about 6 months ago, it has only done 2600km, the reason being the AMG has the most uncomfortable seats I have ever driven in. The rear of the seat is only 290mm wide, after drive any longer than about 30 minutes my right side of my body is in pain from the bolster pressing on my hip and leg. I have tried adjusting the seats several times to no avail. All MB Gold Coast could suggest was to buy another MB with more comfortable seats in it. Or come in so they could check the seat adjustment. After going online I find a lot of people complaining about this problem. Even 2 car reviewers commented on how bad the seats were. I do not understand why this problem has not been addressed. My only choice is to sell the car, which is a shame because everything else on the car seems fine so far.

I have a new 2018 Sprinter Van 3500 and because of needing a windshield repair discovered rust under the windshield on both side in the channel the windshield sites in from top to bottom. Mercedes is claiming that the rust is due to a conversion to a Class C RV as the roof of the cab was cut by the converter and metal particles caused rust to develop under the windshield and it is not a Mercedes problem. I am having a difficult time understanding how metal particles from a conversion would make their way under an already installed windshield on both side from top to bottom in the center of the channel, not at the outside edge. I am disappointed in what I thought was a quality product and the difficulty experienced with a Mercedes dealer in correcting the rust problem. Not wanting to correct the problem on this Mercedes Sprinter would cause me not to purchase another Mercedes.

I purchased a 2007 c230 Mercedes Benz new. I have 61,000 miles on the car. The check engine light comes on and off. When my mechanic used the systems diagnostic machine on my car. The code came up as P0012 on this M272 engine. My mechanic tells me that the Camshaft inlet position is incorrect on right side. This ultimately leads to problems with the car shifting properly and need for a future balance shaft replacement which is a costly major engine repair. I am greatly disappointed as I saved the money for a few years to purchase this beautiful car. It has not lived up to the Mercedes Benz reputation for value or reliability..

Never again will I buy a new Mercedes. Our 2011 ML350 has only 22,000 on it as of today. We use it for vacation trips only and it is stored in a climate controlled garaged when not in use. We have had three major repairs in the 22,000 miles, mostly sensors failing that made drivability terrible. Also had to have a new computer installed after several trips to various MB dealers who could not seem to diagnose the problem.Latest problem is bad rattling noise from the front suspension. I took the car to an independent mechanic who has a stellar reputation who diagnosed the problem as upper front strut mounting failure. This was at 17,000 miles and in preparation for a trip to Florida we had scheduled and wanted to be sure it was safe to drive. On that trip I took it to a dealer in Raleigh, NC where our daughter lives to have it repaired (We have no dealer within 100 miles of us here). The dealer verified the strut problem and quoted over $1800 to repair, which was a shock to me as I assumed at 22,000 miles that the warranty would cover this. We were told the time on our warranty had expired by just a little bit and it would not be covered by warranty. I called MB USA and tried to get it covered since it was such low mileage on the car. They would only allow a 40% discount on the repair. I then took the car to the earlier mentioned mechanic who did the repairs for less than the 40% off price at MB dealers. Never again will we buy a MB or have this one repaired by a MB dealer. The build quality on this car is about as bad as owning a Yugo. I have much experience on automotive builds as my hobby is restoring antique cars and building hot rods. I have built several cars from the frame up and currently own two hot rods built that way (1953 Ford F-100 and a 1934 Chevrolet). The car club I belong to is who recommended the local mechanic I use now for all maintenance on my newer cars when I dont have time or equipment to do it myself. The MB was purchased by my wife as her car and we expected much more from such a high priced vehicle. Highly disappointed in Mercedes-Benz.

Please note that while this review pertains to a 2008 C300, I have spoken to owners of two newer model C300s, and the consensus among us is that reliability is far less than expected, and repairs are more frequent and more costly than we anticipated. Since owning this car, I have replaced several very expensive components, including a drive shaft and steering lock. During a single year, my repairs totaled $3,000. During the following year, repairs were $2,000. These are just two examples of a lengthy list of costly non-maintenance repairs.When I questioned the dealership about this track record, the salesman said, When customers ask me this, I tell them that its to be expected with a high-quality vehicle. TRANSLATION: You arent the only one whos had this experience. For me, the C300 is a low quality vehicle with a fancy emblem on the hood. I will never consider this brand again. If you decide to buy Mercedes, review buyer experiences before you do. You may save yourself a lot of heartache - and a lot of money.

2009 SL550 37K miles. Close to $10K replacing pumps and parts for hydraulic suspension system within last 25 months. Known to have high rate of failure with MB. 2 weeks ago: Total brake failure at intersection. No warning, car hanging out on 40mph road. Alarms, car engine running but with no control. Could not depress brakes per message on dash hard enough to engage gears. Jumped on them and after several near miss t-bones was able to reverse but not stop reverse due to brake failure. Mercedes Benz SBC design flaw and I was lucky. Someone may not be so lucky someday. Will never drive that car or any other MB again. This is another dangerous and documented flaw. MB did not nothing but replace that part. I think I was supposed to be happy. Asked them for fair market value buy back for my car. I was given all the reasons I had no recourse from. They dont take where the car ended up with the brake failure into consideration to expired lemon law period. Better customer service for our Tahoe. More than disappointed.