I live in NH, purchased 2017 GLC 300 in the Spring and was told I would need winter tires (which I always need on my SUVs). Salesperson did not tell me I wouldnt be able to get snow tires for this car. The tires are run flats and the size is a rare run fast snow tire size. MB USA told me I could purchase regular snow tires, but then I would have to purchase a new wheel and tire for a spare at the cost of over $700 just for the spare! Even if I wanted to buy a spare, the car is designed for run flat tires only and there is no place to store the tire and no jack, etc. I told MB that I refuse to buy 5 regular snow tires, and lug the smelly spare around in the back of my car. Additionally, it would take up all the space that I use for luggage, groceries, etc. I am insisting on returning the car. I spent a lot of time considering a new SUV, and would have immediately taken the GLC 300 off the list if I had been informed of this situation. So, here I am in NH, living on a steep dirt road without snow tires.

I have a C350 2009 that has a transmission double shifting problem from 11K miles. When car is cold, once you pass from park to drive with the brakes applied, you get two hits to get in driving mode. The first one is the common sensation of getting in drive; the second one is like somebody is hitting your rear bumper. After two years driving the car to Mercedes Benz of Pembroke Pines where they tried all possible solutions directed by MB USA, which include repairing transmission, changing computer programs, replacing a transmission, placing a new parts from Germany and more that can be seen in my car maintenance history, all of this represents two years of stress and loss of my time. Today, I was surprised that MB USA got the conclusion based on one of their specialists that the issue in my car is common for all other cars same model parked at the dealer. Is this not amazing? All the money and time spent to fix my complaint got the great and funny conclusion that this is part of the car design? It is offensive. It is frustrating that we, the customers, look for a good and guaranteed car that make our driving and lives easy without problems and results that now I cannot believe in Mercedes Benz as my dream car because MB is designing and building cars that have issues hidden, not described in their owner manual or at least notified to customers. What is happening with one of the best car brands in the world? For sure Ill not purchase any other Mercedes Benz in my life and will not recommend anybody believing on brands. All are the same! If somebody has a suggestion on how I may elevate my frustration and solve this situation is more than welcome to contact me.

My car was in the shop getting repaired buy Mercedes dealer and he spotted an issue with the paint, the clear coat is peeling off the car creating ugly patches. This is a known issue to MB since 2013. MB has been quietly fixing the cars and has even discontinued the Mars Red. My car is 2014 and has less than 50K. While it was in the shop Hendricks auto gave us an estimate of 5500 to fix the issue. MB said Henricks of Hickory were not OEM authorized so sent us the Hendricks in Charlotte whose estimate was 6500. Same company 2 different prices for estimates. MB called us and told us they were willing to pay 1500 prorated. Granted had we known we would have not bought this car, Mercedes knew though. The dealer even said the some of the local car dealers will still sell the damaged cars and tell customers to go to MB, he basically gave us a heads up that MB was not going to do much if anything at all. The local dealers are not the only one MB was still selling the cars with the MARS RED paint and did not discontinue the color until 2017, shame on you MB. I can say my dealer is someone I have been dealing with for the past 15 years. We have bought at least 10 cars there so I trust him. I am very disappointed in MB and have already decided to buy a Range Rover. I will no longer support a brand that does not stand behind their product and fleece their customers. This says to me MB does not give a damn because people are still going to buy, even their substandard products, the dealer basically said the MB dont care about their customers once the purchase is made. I am going to reach out to Action 9 news and have also filed a complaint with the BBB.

Sporty, stylish, and great performance... I love the Mercedes C300. Disappointments - interior is stylish but feels plastic-y and cheap. The seats aren’t real leather and they eventually crack.

It is a shame. I was disappointed by the big house, Mercedes. I bought a Mercedes C180 from Mercedes Paris Longchamp for export on January 21, 2013. After a few km., it showed topping liquid refroid.cf. manuals. I contacted the seller and he told me, Sorry, we did all the diagnostics and forgot to add water. Weve added it and you will be okay. I thought of his words because he works for the big house, Mercedes. I made my way to Marseilles to take my boat, but even after 40 km. the message still appeared. I continued on my way by adding water at each stop, with stress and panic.When I arrived in Tunisia, I went straight to the house nearest Mercedes, Av Grand Maghreb Nabeul 8000. They informed me that the problem was with a seal, but whats worse was when he told me that this is a defect with the Mercedes C180 and they did not have the seal in Tunisia. I contacted the seller and sent the attached reference but he sent me another one with another reference. This is not normal at all from a big house and your staff. Im disappointed with everything around me and my family because the car is in the garage. I worked hard to have a nice car and go home, but Mercedes deceived me and betrayed me. Why? I did not want to buy elsewhere to be sure of the quality and the seller told me that the car is almost new. Sorry, but I do not have confidence in your company as my car is in the garage and I cannot use it. Every day, I am forced to use public transportation. I regret having chosen the Mercedes. I know that 20,000 Euros (the price of my car) is worth nothing to you, but for me, it was all of my money. I spent one year in an unstable country - away from my family - to have it, and I did not want to buy a new car from another brand because we were fans of the Mercedes. I did not want to buy from an unknown dealer. I chose the house because I trusted in this house and its staff. Now, I hate it, and I will tell my case to all people with Facebook, Twitter, and the web because I wrote a lot of messages to Mercedes but they dont care about us.

When I purchased my new car in 2005, I wanted it to be special. My initial thought was to purchase a Toyota Camry. But after test driving a Mercedes (just for fun), I convinced myself that if Toyotas were great cars, then Mercedes Benz would be an excellent car. I really thought that MB would have better engines. But now that my car is non-functional at less than 100,000 miles, I wish I would have stuck with my first instinct and bought a Toyota.After reading different class action lawsuits, I find this to be a common problem with several MB models. I realized MB cars are not as good as I thought or had claimed to be. I am very discouraged with engineering technology on this car. I can’t imagine paying almost the same amount I owe to repair the car. But I honestly don’t see myself purchasing another MB vehicle again. I hope for MB to take care of its customers, as I have heard other dealers such of Toyota, Jeep and Ford taking care of theirs. I want Mercedes to get me in a new car, fix my car or purchase it off from me.

The keys to my 2013 Fortwo Smart (**) car has fallen apart. The plastic key covers to open and lock the car has fallen off, and now I cannot lock my car whatsoever, and the key does not lock with pushing down of the three plastic cover buttons on the keypads to properly operate the vehicle. They are very poorly produced and made for this vehicle. The dealers cost to purchase a new key is $310 per key. There is no other place to get another key made for this type of vehicle. The consumer who purchases such a vehicle should not experience their operating car keys to fall apart from normal usage.

2007 ml 63 amg - I have experienced so many horrible issues with my certified pre-owned amJUNK. First of all, for anyone who owns an ML of any kind should look into water leaking in from the rear tail lights causing major electrical problems which could cause an electrical fire. It will malfunction your automatic rear lift causing it not to work. I took it to the dealer 2 years ago with that issue and now I am taking it back for another water leak due to the 2 rear coverings. Caution, they dont take responsibility and DO NOT STAND BEHIND THEIR GERMAN JUNK ENGINEERING. 0 STARS, I WILL NEVER BUY OR RECOMMEND THIS NIGHTMARE TO ANYONE!

I have solid proof that my Mercedes was illegally tampered with by one of the dealerships in my hometown. I can prove that the dealership set me up to have my car malfunction and killed the battery to 4.2 volts, leaving me with a dead car that same day. The following day (if I had not been fortunate enough to have my engineer buddies jump my car for me), the dealer would have had a window of opportunity to charge me with repairs that were unnecessary. There are records that I can indicate that my car was still in good condition after my car was charged by up. There are many details and facts that I would be gladly present to all who wants listen.

I purchased a 2015 S Class Sedan on Nov 11, 2016 with 18,500 miles on it. A week later I started to notice the transmission downshifted hard from 5th to 4th. My car has been in the shop going on 14 days and this is after having it looked at once already. I am told today, that updating the software did not work which it took Mercedes 13 days to tell me that after already doing it over a month ago the first time. So, it appears it is a guessing game now, they say it may be the valve body or it could be this etc... nevertheless, it is in disrepair. I am currently driving a C300 loaner and while I am appreciative of the loaner, I did not buy a C300. I am making the payment for the S Class. The worst part is, they cannot tell me when they will have my car back to me.

I made an appointment for 7:30 to have my 300C Mercedez Benz serviced on 9/20/11. I arrived at 6:30 that morning, being the first car to arrive. They took my car in between 7:15 to 7:30. I spoke with sales representative Mari **, and once we were done, I asked if there was a loner available. She said there wasnt any until two weeks. That was an inconvenience because I needed to get to work. She then arranged for me to be dropped off.While in the waiting area (first one), other customers began to arrive, dropped their cars, and left with loners. When I was finally called to be driven to work, I walked outside and there was a loner. It doesnt end there. I was told that I would be picked up. At no time during the day, Mari gave me a courtesy call in regards to the status of my car. At the end of my work day, which ends at three oclock, I wasnt picked up or contacted. At which time, I had to take a taxi to the dealer in Larchmont, NY that cost me 50$. Upon my arrival at 4 p.m., Mari says to me, Oh, your back. I stated, Yes, you told me I was going to be picked up. Why wasnt I contacted? After that being said, she stated that the car was not serviced as yet and that they were backed up. The waiting area was completely empty .No Customers. At this time, Ii was livid and none could give me any answers. Mari kept apologizing, then she said to me, Let me check at the back to see whats going on. She returned a few minutes later and said that they are getting started right now. I immediately told her to have my car brought around and that I will take it to White Plains Dealership. I was totally displeased with the service and disappointed with the way I was treated. I feel that Larchmont Mercedes Benz dealers are racist. I was the only Black female getting my car serviced at the time and the only one that was wrongfully treated. This was the worst experience in my life.

I purchased my Mercedes SLK 350 new in 2005. The car currently has 49,000 miles on it. Within the last month while driving, my transmission has gone into neutral causing the car to lose forward motion and not allowing me to regain drive. This occurred on the freeway at 65mph, in traffic on a major boulevard and most recently on a one lane, steep downhill grade in Malibu Canyon. Each time I had to coast off the highway, turn off the motor and wait. Then I would restart the car and it would become drivable again. After the last incident, I took it to Silver Star Mercedes in Thousand Oaks where I have my SLK350 serviced and where I purchased it new in 2005 as a retirement gift to myself. After performing tests, they said it was a defective speed sensor and would cost $2,500 to replace. Even though the car only had 49,000 miles on it, they wouldnt repair it under warranty as the 5 year (50,000 mile) factory warranty had expired. Before authorizing the repair, I researched NHTSA to find out if there had been other reports of the same problem. While there are some reports of this on my model, there have been numerous problems with other Mercedes models speed sensors that have been repaired for Mercedes owners as a safety issue. Some of those repairs were directed by the NHTSA.Considering that the issue seems to be safety related and my Mercedes only had 49,000, well-maintained miles on it, I asked my service rep if he would mind contacting Mercedes about this issue and see if they would repair it or at the least, share in the cost of the sensor repair. Two days later, the dealer contacted me and said Mercedes wasnt interested. I am surprised and disappointed in Mercedes for their seeming lack of interest and Silver Star for not offering a cost adjustment in the absence of Mercedes not reaching out. It is my understanding that Mercedes has become more proactive in safety related issues and gives their dealers more flexibility in situations similar to mine. I have a genuine concern for my familys safety and the safety of other Mercedes owners and their families.

28 times in the shop in a year and a half. Radio, sunroof, and windshield replaced. No support from dealer or Mercedes. Car is slow and sluggish. The car has had numerous problems with leaks and the radio as well as other electrical parts like wiper delay not working, GPS screen blanking out, radio cutting in and out, etc.

I have a new 2018 Sprinter Van 3500 and because of needing a windshield repair discovered rust under the windshield on both side in the channel the windshield sites in from top to bottom. Mercedes is claiming that the rust is due to a conversion to a Class C RV as the roof of the cab was cut by the converter and metal particles caused rust to develop under the windshield and it is not a Mercedes problem. I am having a difficult time understanding how metal particles from a conversion would make their way under an already installed windshield on both side from top to bottom in the center of the channel, not at the outside edge. I am disappointed in what I thought was a quality product and the difficulty experienced with a Mercedes dealer in correcting the rust problem. Not wanting to correct the problem on this Mercedes Sprinter would cause me not to purchase another Mercedes.

I have a MB 200C Avantgarde Limited Edition 2009. Vehicle has just reached 45000 Kms & diff has become very noisy. The dealership has offered a factory rebuilt unit if I contribute $1500.00. The muffler also has something loose inside. I thought I was buying German excellence for $75,000.00. Never had a new vehicle with major problem at such low mileage. Will probably buy Korean quality at 1/3rd price & keep the change!

I had a 2015 smart car. When my lease was over I turned the car in and got a 2018 smart. This happened on July 2018. On Aug 15, 2018 someone used the 2015 smart car with my expired inspection sticker and got a traffic ticket, when I got the ticket in the mail I contacted the salesperson Nicole ** in the Manhattan office, sent her the ticket, my new inspection sticker, the new car registration card and all she asked for, by text. Now it is October 21 2018. And they have not done anything to correct this issue. Horrible experience, it seems they do not take responsibility for their wrongdoing.

I have replaced 15 low profile tires and two rims on my 350E 08 Mercedes. I have had three blow outs so I was wondering if they had a recall on the setup. First 9 were Continental and the last 6 were Michelin. You cannot rotate the tires and I was not told this. There should be a recall on this tire and rim setup if there is not one. I would like to join the lawsuit!

Worst service ever! I recently got a flat tire and called Roadside Assistance for Mercedes Benz. When they sent me the FIRST guy he was so rude even went as far as saying HELL NO when I told him where I needed to be towed to. Mind you the only reason I needed a tow was because he was unable to put my spare tire on because he did not have the proper tools. So I called Roadside back. I let them know I needed someone who had the tools to unlock my tire (mind you this is Roadside for Mercedes so you can assume how annoyed I would be after someone who wasnt qualified was sent to me.) So here we go two hours still stuck on the side of the road, they send me out another tow truck and surprise it was the same guy from earlier and of course so charming I guess they rerouted me to you so I have to take you. I call Roadside imminently so that I can have someone else sent out AGAIN. Mind you I remind them that he must have the special tools that Mercedes requires to take the tire off. Of course they send me someone who AGAIN is not qualified. At this point I am livid and had been stuck from 7:30pm-10pm. Once they were unable to take my tire off the guy starts setting me up for a tow, and then informs me that the only place I can be towed for free would be the dealership which at this point wasnt open so would have been pointless but was my only option unless I wanted to pay 200$ to be towed home. Great surprise considering all that has happened at this point. Mind you I choose to discontinue my triple AAA account since they had assured me Mercedes Roadside was the best to have. What a mistake. I ended up having to call triple AAA and reinstating my account so I can get towed to my home. At this time it was 11:45pm still on the side of the Freeway. Finally speak with a Roadside rep AGAIN and of course A manager will call you back Tomorrow. Its been a day so BLANCA if you are reading this Im still waiting for your call. What a Joke Mercedes Roadside is. WORST EXPERIENCE EVER. Definitely regretting even purchasing one at this point.

I cannot express in words my disappointment and disgust in my recent experience with Mercedes-Benz. I will never own another model. It is certainly not what I would expect from a luxury car or a first-class dealership. I researched for several weeks before choosing to purchase and finally deciding on the GLA. The fact that it was a Mercedes made the decision easier for me as I knew it would be a car that would be flawless and have unmatched resale value. I purchase a new 2016 GLA 250 on July 18, 2016. After driving my brand new GLA for only 2 weeks, I took it in for an unusual wind noise coming from the drivers side window. I trusted that because the car was sold to me with an obvious factory default, the dealership would make every effort to remedy this problem and ensure customer satisfaction. I was heartbroken to be told that it could not, and would not, because the noise was due to the way the car was factory-made and attempting to do any repairs would void the extended warranty that I had purchased. To date, no one from the dealership or Mercedes-Benz has contacted me or made an attempt to remedy this situation. Unfortunately, because of this experience, this will be the first and last Mercedes-Benz I will ever own. The unfortunate thing for Mercedes-Benz of Beaumont, whether they realize it or not, is that my husband is a bank president in a small town about 25 miles west of Beaumont, that has three locations, and I work in a thriving school district in a town 30 miles east of Houston. Between the two of us, we know a great deal of people. We know first-hand, about customer service and how vital it is to a business, large or small. We intend to tell everyone we know of our horrendous experience with that dealership. To add insult to injury, I have since received an email indicating that I have received new inquiries on my credit, which may lower my credit score. It did indeed change my credit score by significantly dropping it several points. The report details show they are all due to inquiries from Mercedes Benz. After contacting MBUSA by phone and in writing, this is the response I have received: Hi Pam, thanks for your patience. Your comments have been shared with our colleagues at MBUSA and we regret to hear of your continued dissatisfaction. Our colleagues advise, that they have already confirmed their position with regards to your vehicle. For this reason, they will not be making further contact with you at this stage. We appreciate your understanding. Kind regards, your Mercedes-Benz Social Media Team. I have started the process to cancel my extended warranty and will be selling my GLA as soon as possible. I have reviewed the GLA on several websites unfavorably and plan to file a report with the Better Business Bureau regarding the horrendous customer service at Mercedes-Benz of Beaumont. For a company known for first class customer service and satisfaction, you should be embarrassed to have colleagues such as those at MB-Beaumont in your employ. I have since read countless reports of the same wind noise from other owners on various websites. DO NOT PURCHASE A GLA!!! As for me, I will NEVER drive another Mercedes. There are plenty of other luxury models to choose from.

I own an ML 500 2008 model. At no more than 10000 km, the front suspension collapsed. 30000 km later, the same problem occurred. Mercedes Benz refused to repair and I had to pay over R30000 for replacing it. At 150000 km the hydraulic pump collapsed. I had to pay R9000 for a replacement. One month later, it collapsed again!! They replaced it on guarantee. One month after, same problem with the pump happened again. They replaced it and said that if it happens again, it is my problem and they will not look at it again!! Now the car has 170000 km and it does not change gears. I have to stop the car in the middle of the road to switch the engine off to reset the computer and start it again. It happened a couple of times during the day. The central locking is not working either. The suspension is making a terrible noise when I go over bumps. This is the ** car I ever had!! My wife drives a BMW, no problems at all.I wrote to Mercedes customer care services a few months ago about the problems and Im still waiting for an answer. The car is always serviced at Bedfordview dealer. What a ** dealership? Its always my mistake for the failures!! Soon i will take the car outside of BMW head office and set it on fire after I invite all the car magazines and the management of Mercedes to see what I do to rubbish cars like this. I will then walk in to BMW AND GET AN X5.

I leased a brand new vehicle GLA250 that has a random ghost acceleration that cannot be fixed. The front differential had to be completely replaced at 4,700 miles on it. Then the tires went bald at 5,000. Then the gym service manager Mark ** says the cars drivetrain can’t handle potholes and these types of problems are common with Mercedes Benz. Their insurance recommendation also refuses to cover this car. It’s been a nightmare as I also ran over the neighbors child as the car suddenly accelerated. Was told to leave the car running for 2 minutes before driving which obviously made no difference. The only excuse is they cannot replicate so they cannot help.Their insurance company says it makes no difference whether they can replicate the issue and should pull the unsafe vehicle from use. But instead they sent this email notifying me that they won’t help or resolve or even respond to the safety concerns “no guarantee that assistance will be provided.” Mercedes-Benz USA, LLC (MBUSA) is currently reviewing your request concerning the 2016 GLA250W4 bearing vehicle identification number **. We want to set a clear expectation that there is no guarantee that assistance will be provided. Our review process typically takes 4 to 6 weeks; during that time we will be evaluating a review of all repair orders, the number of down days related to those repairs, the overall repair history and your individual state’s statutes.

January 30, 2014 I leased a 2014 C300 from Mercedes Benz of West Bloomfield in Michigan. Upon arrival while picking up my new lease I was advised that my car has been hit and damaged and I would not be able to pick the car up. I waited almost 2 weeks because the paint was being shipped from another country. After that I picked up my car and had no problems with it until June of that year. My first attempt of turning on my AC for the summer was a failure. The AC was not working on my brand new Benz. I took it in for service 5 times for the same issue and every time they assured me that the problem was solved only for it to happen again. Yesterday July 27, 2014 I was driving on the highway going 70 mph, 2 miles before my exit I decide to get off the highway, and thank God I did or else I wouldnt be writing this right now. As soon as I got off the highway my car went from 50 to zero in a matter of seconds.Thankfully I got off when I did or I would have died on that highway or I could have killed someone. Still in a panic I called my dealership and explained what had happened, they told me to contact roadside assistance and have the car towed there and that a loaner car was waiting for me. And so I made the call, I waited for them for an hour. My car could not turn on and it was 95 degrees outside. Finally when the gentleman arrived he loaded my car and we started driving. He then informed me that my car was going to the Novi location which was 30 mins away from where I was now. I explained that my car is to be towed to West Bloomfield, the driver stated that he could lose his job if he did not drive to Novi. I called roadside assistance and they spoke to the driver and told him to turn the truck around and take me to West Bloomfield, he did not listen.We finally made it to Novi, Im beyond furious at this point. The representative at the desk said, I dont have a loaner car for you, and the earliest we could look at your car would be next week. After an argument between myself, the tow guy and Novi dealership I got back into the truck and drove 1 hour in the opposite direction back to Bloomfield Hills. Upon arrival my loaner car was ready. I was then on my way. I then called corporate and advised them of what had happened. I also told them that I no longer feel safe in my car and I either want my lease terminated or to be put in a new car. Today they called me saying it was a computer problem (the whole computer burned out) and once they change the computer my car will be running fine again. I refuse to drive that car, Im waiting on a call from corporate. In conclusion, Mercedes Benz sucks!!!

Day one I proceeded to get the car I’ve always wanted, C300. I purchased a package to take care of the car in case anything happens. I found out 1. The package did not include all I was told, and 2 - I was paying for a feature my car never had. The GPS (send to Benz) was removed and three service places could not figure out what happened to it. “It’s somewhere in cyberspace” is what I was told. I then tried to renew my registration in another state; I needed the title and power of attorney, and Mercedes sent a copy.. the DMV needed to original paperwork. Twice copies were sent. I RS now almost May 2020, been waiting to register my car since March. I’ve been paying for a rental for well over a month. Now with the Covid-19 epidemic DMV is closed. If Mercedes would have sent the documents in the first place I would be registered already. Then I was told I would have to pay over five hundred dollars for them to take back my lease car.. because I refuse to lease or purchase another Mercedes. My dream has been shattered and I’m extremely disappointed with Mercedes. When I ask to speak to a manager it never happened and the customer complaints department just stood quiet as I explained My problems and disappointment.

I bought my car to them about a year ago and I been having nothing but trouble since I got a warranty on it. Cost me about 4 grand extra so any trouble it had I could take it to the dealership which is Mercedes-Benz Of Greenwich Ct, didn’t think of bring it back to the dealer cause of the extra warranty. It’s always in service at the Benz dealer. They say there’s nothing wrong with but when drive it you could feel my seat trembling bad. They say they keep changing parts but at this point I don’t believe them. I feel they just juicing the warranty I got because nothing has change. I hope you guys could help me. I’m in a bad space due to the stress with this car. Hope you guys can help me. I’m still paying on this car as well. Smh, this is wrong. I don’t know what else to do or say. Thank for your time.

Mr. Mercedes: Shake your head or roll over in your grave. Our new 2018 C43 AMG my wifes car needed new all season tires. I went to the Queensway Toronto Canada location and bought the rims and new winter tires about $4000.00, Free storage of our original tires and the new all season installed. Early April rolled by and the weather was warmer time to change the tires, this is when it started like a ** show, my first appointment was today May 29th 2018, requested a pickup and leave a loaner vehicle. We live 2 km away. Abruptly was told NO DON’T OFFER THAT SERVICE”. Went there for my 7.30 AM appointment, the staff opened the door at exactly 7.30am, No greeting other than running in circles getting the staff papers ready to do the staff job, then a HALLLLO no face to face contact. Impolite then I was reprimanded that I was early YOUR APPOINTMENT IS 7.45”. Is there a charge $70.00. You’re kidding. Im not paying to have my tires put back on, WELL YOU BETTER TALK TO ANOTHER STAFF. In the meanwhile other staff are coming to work and exercising their legs getting limbered up for their job but nobody, says hello or BOO. Then Mr STAFF, came by 30 minutes later MR SHUTERMANN, non polite no effort to even come close to pronouncing my name. Then it even got stupider, Mr Staff WHAT DO YOU WANT ME TO DO WITH YOUR TIRES. Now Im asking, “Is this a joke”, for 15 minutes’ worth of work Im there an hour now. My other issues about the car fuse cover keeps falling off and the front hood had permanent paint discoloring, when this was shown, Mr Staff YOU DONT KEEP YOUR CAR VERY CLEAN DO YOU. Now we really get bazaar. MR STAFF says YOU’RE CRITICIZING ME PERSONALLY. Wow now we’re going down a really dangerous ** path unbelievable, the ** show continues. Then Mr Staff asked me WHAT DO I DO FOR A LIVING. I expect an apology from senior Mercedes management. Completely unbelievable.

We own a 2009 C300, with 4matic transmission. The car started to make a grinding noise which was being emitted from the center of the car. The car only had 60,000 miles at that point. We took the car to our family mechanic, and he told us it sounded like it was coming from the transmission and he advised we take the car to the dealer. We took the car to Mercedes of Danbury CT. They told us we needed a completely new transmission, and the price was $7,500. We told them it was outrageous that the car needed a new transmission at 60K miles. They told us the warranty only goes until 50K and there was nothing they could do.The dealer told us the car was probably not taken care of, but we took very good care of it. We had Mercedes of Nanuet (the original dealer) look up the records to prove that the transmission service had been performed right on time, and that the car was very well taken care of. In a desperate attempt, we called Mercedes USA. We talked to a regional manager and told him the whole story. The result was they were willing to discount the repair to $6000. We told them this is unacceptable. Given the car had been well serviced, the issue indicates an engineering problem with the transmission. A quick google search will show that many people have the same issue with the transmission.After Mercedes refused to do any better, we took the car back to our family mechanic. He opened up the transmission, replaced the bearing that had failed, and charged us a total of $1,000. In his opinion the transmission has a design flaw. You would think a luxury automobile manufacturer such as Mercedes Benz would treat you well. Obviously that is not the case. We will be selling the car, and will never purchase a Mercedes Benz again.

I have a Mercedes-Benz sprinter van that has been in the dealer for over six weeks now. Mercedes-Benz has done nothing to help out in the situation. No loaner car even though I asked for one. I just sit here and wait for my sprinter van to be fixed and still nothing is being done. I am paying insurance and massive car payments for a car that I cannot even use.

The car is good but it doesnt have satellite radio...I had NO idea this feature wasnt there when I bought the car and it wasnt until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

I was a loyal owner of Mercedes Benz (two cars in the past four years). My most recent purchase is the C350 Sport. It came down with a transmission breakdown last week, after three years and just 86,000 miles. I had the car towed to the Euromotors (Germantown, Maryland). I was told that I was to pay about $10,000 in repairs. I became a Mercedes Benz customer because of your craftsmanship and reputation. I never expected a power train issue so early in the life of such a great car. I love the car; I enjoy driving the car, and I expected to remain a loyal customer for a longtime. In fact, I was planning to trade my C350 for the new E350 Coupe next year. The dealership is not willing to do a courtesy repair on my car because my regular services had not been completed by them. I would like the Mercedes corporate office to intercede on my behalf, but when I contacted them (in not so many words), they told me that I was SOL (short on luck), and I was at the mercy of the dealer. I guess I made a big a mistake when I left BMW to become a Mercedes owner.

I purchased my Gla250 From Mercedes Benz in Ft Myers Florida 12/2014. I started having problems with my tire, bad smell in the car and a rattling noise. I have been to three Mercedes dealers, Ft Myers, Orlando and Naples trying to resolve these issues. I have also contacted customer service and nothing has been done. Dealing with Mercedes has been the worst experience ever. Mercedes Benz customer service does nothing to correct the issues. I am driving around a $40 luxury (supposedly) car, with a rattling sound that smells like crap inside. I assumed that Mercedes was a car manufacturer that stands behind their product but it is obviously not. My previous car was a Lexus and Mercedes can take lessons from them on Customer service. Whatever you do, DO NOT Buy Mercedes Brand!!! Consider any other car manufacturer. You will be sorry if you choose Mercedes.

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.

Great mileage, historically long life. I bought the current SUV after having a previous 4 door and now using a MB Sprinter Van as a work vehicle. The van has 200K+ miles and starts every day. The fuel mileage is a steady 23-24 mpg unless I have a lead foot. Im expecting high mileage from my diesel SUV and hope to retain value over time due to the brand name and purchasing a CPO (Certified Preciously Owned) vehicle.

I lease a GLC 300 and after about one month my wife accidentally hit the mirror in a beam. Only the mirror connector broke, everything else is working normally, like the blind spot assist. Event the mirror glass is intact. I took it to the Mercedes-Benz of Stevens Creek (San Jose, CA). They told me and my insurance company that the expected repair time was 5 DAYS. I leave my car there and after 5 days I call to see if my car was ready. Then, they told me that the part is not available in the entire USA and would have to be imported from Germany, the new repair estimate is now 5 to 7 business days. In the meantime, Im still driving the rental car, and GEICO was nice enough to give me extra days with the car.After about 10 days that my car is in the shop I call again to see if my car is ready. And they told me Mercedes will not ship the part until June 1st, the current date was May 4th (almost a month waiting time). Then I started to asking questions like: Can you try to put the mirror back in my car? Answer: no, not possible. Can I have a loaner while I dont have my car back? Answer: no, loaner is only for regular maintenance. I called Mercedes-Benz Customer Service and after trying for a long time to get some help, they offered me a 45 dollars per-day refund with the rental car. In the meantime Im still liable for the lease payments.Around May 22, I call to see if there is any update, and in fact I had an update. The part will now only leave Germany in the first week of July. That day itself I went to Mercedes-Benz of Stevens Creek and got my car back. I drove all the way to Mercedes-Benz of Oakland and they were nice enough to give me a loaner (not nearly as good as the car I leased). I still dont have my car back and Im still paying the lease. This is my first time owning a Mercedes, and, as you can tell, my experience is terrible. So, of course, I dont recommend it. Their customer service is terrible, they dont do anything to alleviate your frustrations.

Are you experiencing a design engineering defect with your MB E350 which leaves black stains on the molding beneath your 4 doors? I have it on my 2014, and see it on almost every white E350 that I pass. It is caused by a drain defect in the doors, which MB will not even acknowledge. Their arrogance is beyond belief. Their answer to me was to use Murphys soap.

I called the head office to make a complaint about the disappointing service and treatment I received from the Brentford Mercedes body-shop. Basically I was not happy with the feedback I received. The reason for this is the original estimate had been completely changed; instead, I felt the body-shop was cutting corners at my expense to satisfy the insurance engineers. I was now getting second rate job done on my car that could also depreciate the value on my four-and-a-half-year-old car. I was involved in an accident, but I was not at fault; however, both I and the other driver both have the same insurers. The only difference is that I recently did not renew with them. I am insured with another firm. My problem with Brentford turned into a complaint. However, when I called their head office in Milton Keynes, I was left reeling because they were on the immediate defense making me out to be a trouble-maker and even tried passing the buck. I was spoken down to at the point that I didnt know if this was for real or a blood joke. There was no customer satisfaction. I felt my complaint was dismissed and no investigation was going to take place. I wish I had never bought from them and never will again. My advice to anyone is if you do buy a Mercedes or smart car, dont expect the excellent service because there isnt such a thing. And if you ever have a complaint, be aware that the head office’s customer service team is like the Mafia. If there is anyone out there who had the same experience, I would love feedback on where to go to get heard.

Got the car on 1 November 2013. Four times the car engine went dead suddenly while I was driving on a highway at 110km/hr, once at 80km/hr, and once at 60km/hr. It give a sign of slippery road, refer to your manual. I was forced to steer to the side of the highway before the car came to a total stop. Must quickly turn on the ignition twice to restart the car. Sometimes it gives wrong warning like you should take a break now.... which is to warn that I am not driving straight.The car was sent back for service. A service man said was a small problem and they have fixed it alright.Unfortunately, it happened again. Now the car is in the service center again. It has been a month already but I they have not figured out what is the problem. Me and my family insist on returning the car. Terrifying Near-Death Experience! For the first few days, I did not hear from the service center until I sent an email to the head office in Malaysia, cc to head office in Germany. Immediately they called to say I could use their s-class Merz until the total diagnosis is done. I refused cos I want to return the default car. I cant sell my car in order to buy another but I am paying installment RM3000+++ I have sleepless night. They said depreciated write off cost would be very high if I am to sell the car. Why I need to bear all the cost? Been searching on the internet and I have found that there are similar cases happened to other Merz owners.

Brake light wiring - Both right and left brake light wiring and circuit boards are shorting out and melting. The wiring harness is melted back a half inch on the right side and the circuit board has a hole melted through it. The circuit board on the left is starting to turn black and melt. It looks to be a fire hazard. The warning light just came on saying the brake lights were not working and it looks like this overheating has been going on for quite a while.

The worst vehicle I have ever owned and the worst service. When you buy a vehicle 2016 with less than 1200 miles on it and they tell you the van should get between 30-40 miles per gal and you get 18.4 and the lights keep on going on and off, and the tires had to be replaced with less than 9,000 miles on it, and the doors and windows stick, and you go in to have the check lights corrected and ten miles down the road they are back on, when the fuel gauge is not accurate, and and and...I could write a book about this piece of overpriced garbage. I now suffer from Ford envy as I drive all over the country and I do not feel safe in this vehicle as lights are going on and off all the time including check engine lights. Ive had more problems with this vehicle and spent more money in the few months Ive had the Metris than I have ever on a vehicle, and I usually get between 250,000 and 325,000 miles on a vehicle.The salesman left the dealership right after I bought the van and the service dept. instead of fixing the warning light they filled the fluid levels! Ive already talked two friends into not buying a Mercedes! The salesman told me they only allowed 100.00 for my van which had 4 brand new tires and battery as they could only scrap it. I would have taken it back and given it to public radio but he said they had already sent it off! Should I go on? When I had the tires replaced because they said they were not safe I took the tires and they look fine to just about everyone who has looked at them. I had to have air put into the tires two days after I purchased it as the light for air pressure was on. I am a professional and because I am a woman I pay attention to vehicles and everything that affects me and my business. I am now going to see if I can get any money for this piece of junk and buy another van, Hopefully this will be from a decent company and will not have chocolate on the seats when I get it. Never buy a Mercedes or deal with their salesmen or service dept. Anyone want to buy this cargo van? Oh they told me that the Metris is a cargo van but you shouldnt put any weight in it!

Just found out that due to Covid, Mercedes Has stopped Your ability to transfer your lease. So if you fallen on hard times and you have someone to take over your lease you are stuck. They have made it so you have trapped. Shame on you, lost all respect!!!!

I bought my 2016 C300 Mercedes approx. six months ago. Three months after I bought it I started hearing a beeping noise that is coming from the engine when its turned off. The beep last 2-3 seconds and happens every 6 seconds. The dealer initially told me theyve never heard of something like this but after I showed them my google search they said theyd look into it for me. Today I sent them a video of the noise and they said that its coming from the AC equalizing pressure which is normal. Im very frustrated because Ive never had a car that makes any noise like this. We purchased this Mercedes and expected to be getting a well-built car. We are very disappointed in the quality and that Mercedes expects us to just live with this noise because its normal.

My CLS550 only has 60k miles. The check engine light came on and the dealer has informed me that it is due to a faulty balance shaft. This is a known issue and a class action suit was filed. Mercedes settled out of court so they would not have to issue recall notices. I was never notified of the situation so I have been driving the car, not realizing that I was in danger. Now that I am aware of the issue, Mercedes is only willing to cover 37% of the $6,000 it is going to cost for the repair. How can any company think it is ok to use faulty parts, not inform the consumer and then not stand up to their responsibility? I will never own another Mercedes and I encourage everyone to beware of doing business with such a company.

We bought a 2021 Mercedes Sprinter RV and my one concern is that the cassis was Mercedes. About 8 months of owning this something is wrong with the turbo, dropped this off at Mercedes Melbourne FL after making an appointment 3 weeks out and this still has not been looked after 5 weeks now. Do your homework on service centers prior to buying, in Central FL there are only 3 service centers for sprinter. Go with a ford or Ram for an rv cassis they have hundreds of services centers!

What I love about the new Mercedes S-Class 2018 is the control it gives you. I feel when Im driving that I can never turn into a bad direction. I love the feel and features of the car overall. I love how it drives on the road and can be made to be one the better models of the year. I like all of the cool technology features that the car has. I always like to get the newest car with newest features and this car was a perfect fit. It can drive fast and has a lot of new modern technology features like the camera and sound system. Its awesome and can be made it better than a lot of other cars. There are no other cars out there like this one. I love how its better than the last.

I have a Benz E350 2006. I just had a new transmission put in at over $6,000.00...... My check engine light then went on of which I was told it was the balance shift gears. (Mercedes-Benz currently has a class action lawsuit complaint filed for this issue for some of their cars with this problem as well as faulty engines & idle gears..... CONSUMERS... check this out... Do your research! I will be joining the class action lawsuit when I get my car back.) It was then going to cost me $5,500.00 by a Mercedes Benz dealership to replace the Balance Shift gears.... I also had an auxiliary battery replaced AND 2 cam sensors to see if the check engine light would go off.... It did not. I now have to replace the Balance Shift gears so my car will pass emissions inspection. The Mercedes Benz car I own, based on my experiences, IS NOT worth buying. Mercedes Benz needs to be responsible for faulty equipment. Mercedes Benz DOES NOT have the reputation it use to, in my opinion. I will never buy another Benz.

Unfortunately, I have not had a good experience so far. In February 2020 I purchased a new GLB250 and I loved the car. However, I cannot to get the Mercedes Me app connected as it will not accept the VIN. After at least a dozen calls to support, and with the case escalated to “the highest level,” I got nowhere. I called the dealer, Mercedes of Winter Park, and I spoke with at least 4 people. I even left the new car with them for three days. They found nothing and fixed nothing. TWO MONTHS later, all communications have ceased, I have been ghosted, both by the dealer and Mercedes Me support and the problem is STILL unresolved.

I purchased a used 2007 Mercedes-Benz C230. The car had around 70k miles on it. I was driving home one night and the car suddenly jerked and went into Limp mode. Meaning the car would not accelerate past 40 mph. I was able to drive it to a MB Service Center where I was informed that a sensor inside the transmission had failed, it was an anti-theft related part and could only be installed and programmed by Mercedes. I reached out to Mercedes for some assistance and was told because the car wasnt serviced throughout its life by MB they were not willing to help with the cost of the part. $2,700.My next purchase of a Mercedes was a 2009 C63 AMG. These are high-performance, hand-built engines. I verified this vehicle had always been serviced at a MB dealership before I purchased it. Around 80,000 miles, I was driving down the interstate and was about to pass someone when a check engine light came on and my vehicle lost all power, we were lucky there was enough of a gap in the Houston traffic to pull over safely. The vehicle was towed to Mercedes and was there about 3 or 4 days before they called and told me a wiring harness for the fuel pump had shorted out and needed to be replaced. $700. It took them another 3-4 days to actually get the vehicle repaired. At about 85,000 miles I get a notification that my brakes need to be replaced. Call MB for a quote. $6,000.At about 90,000 miles a check engine light came on. It went off but soon after it returned. I took it to the Mercedes Dealership, 4 days later they call me and tell me my INTAKE MANIFOLD is cracked and needs to be replaced for $3,747.00. This is a hand-built performance engine, are you kidding me? I again reach out to MB USA with my concerns and looking for some assistance, they tell me the service records dont matter and its about 1. If I bought the car from Mercedes and 2. How many times I, myself have had the vehicle serviced by the dealership. From that they decide if they feel the need to help with the cost of the repairs. This part is obviously faulty and Mercedes would be embarrassed if I posted the pictures of the crack in this aluminum-alloy intake manifold and the bubbles forming in the weaker parts of the metal.I asked the Lead Technician what would cause something like this and his response was That would be a question better answered by an engineer. I am not saying all cars dont have their problems, I am saying most of us cant afford the problems Mercedes-Benz have. The parts, service, and maintenance required on these vehicles is extremely expensive and if something happens you better hope you have thousands of dollars laying around that you can use.

I bought a brand new 2014 S-class, spending a grand total of $134,000. This is my third Mercedes Benz product. I gave MB another chance after learning they revamped their quality control and assurance programs. The past two cars had its share of very expensive problems, both electronic and mechanical. I have MB another chance on a S-class. Beautiful inside and out, great performance, and loaded with mind blowing tech. Its the biggest purchasing mistake I have made in my life.The first 3K miles resulted in speed sensor failure. At 3.5K miles, another speed sensor failure. At 5K transmission warning light. Dealer could not remedy until they consulted with MB. Warning light reappeared after three days. Decoded and reset fixed it. Now comes strange vibrations during shifts that can be felt in the accelerator when pushed. Dealer claims simple adjustment needed. Problem not solved to date. At 7K instrument/video cluster vibration during highway speeds. Dealer cannot duplicate because they cannot drive it above 65mph. The vibration seemed to remedy itself but I do not believe its resolved. I also complained about the significant amount of brake dust from the front right wheel/brake. Dealer replaced brake pads. At 10K the transmission warning light reappeared. When pressed hard, the transmission would jerk/jump/shoot like a true piece of junk manual transmission. At this point, I made it a mission to return the junk to the dealer. I didnt care how much I would lose, I just wanted them to take it back. The lemon law may have applied but I dont have time to jerk around with MB after three of their cars. I drive quite a bit between hospitals for work and my time is valuable. The amount of time I spent going back and forth to the dealer was nothing short of a nightmare. MB dealer will give you every excuse possible always stating that my S-class is one of a kind. Talking with other MB owners waiting at the service department, Ive learned that most of them were there because of a malfunction, not routine maintenance and/or oil changes like at Lexus. I do not have the car anymore and I have returned to living a normal life in a wonderful Lexus LS F. I have close to 12K with absolutely ZERO issues. ZERO! Goodbye Mercedes Benz. Strike three...youre out!

I purchased a 2013 CPO C250. What sold me was the unlimited mile warranty. I had discussed with the finance dept what was and wasnt covered. I had also discussed what the car was to be used for. The purchase was Jan 5 2015. The car was in the shop a lot. I average about 65k miles a year. I had used the warranty several times without a hitch. 2 weeks ago my car was in the shop and I get a text from my writer saying, MBUSA has canceled your warranty. Come pick up your car. So I did. I arrived at the dealership and was amazed that they returned a broken car that looked like they parked it under a tree full of birds. Very tacky. Now, afraid to drive the car. I baby it every time I drive it. Of course thats no good. The car left me stranded last night in the middle of nowhere and dumped all the oil out. Seems a little convenient. Almost like they knew it would happen. I have been in the auto business for many years and have never seen a customer treated this badly. Thats not the whole ugly story but Im sure you get the gist of it. Big thumbs down for MBUSA. BTW, I sell German cars and we are a class act compared to this manufacturer.

I went to the Rocklin, CA Mercedes Benz dealership to get a recall fixed on my car. I had a leak in the same place with that of the recall was in, so I thought it was that. We talked to a man named Wayne, and he helped us the whole time we were there. He said it would take an hour or a little longer, so we walked our three kids over to the park. By time we got back to the dealer, it was about 4:45-5:00. The man Wayne said he would check to see if our car was ready, then he pulled it up, leaving it running. We loaded the kids up, but my oldest was in the bathroom. So I went to get her. When I got back in the car, it was no longer running and would not start at all. We tried a couple times, and then, we got the man who had been helping us and told him what was going on. He came over and tried to start it, then he popped the hood. He started messing with the battery and said he thought we needed a new one. He said he was going to have someone come jump us. Well, that did not work at all, and as the tech was helping us, he noticed our seats felt real wet. The floors were wet too. Real wet. Still, I did not think anything of it. A few minutes went by, and another man came out, a tech one who works on cars. At that moment, they said that when they washed it, the sun roof was open a little and water got in our electrical gear and messed some electrical stuff up. So what I want to know is why did they not say that in the first place. They had to have a known cause. There had to have been water all over, when they opened the door. They had to dry it all up. They did not say anything to us and were going to let us leave.How did they know that fast what was wrong. They knew it had all got wet. I did not even know they were going to wash the car. I got my car back the next day (today). They came to my work and traded me cars, and it stinks so bad like mildew. I got a few opinions and have been told that it could never be the same. I dont know how extensive the damages are and what they fixed. They tried to get me off the lot as fast as possible, so it would not be their problem. But I know that I had my three kids and could have had my car just stop somewhere, and we could have gotten hurt. Now, I have a stinky car that I am still paying for, and I dont know if they fixed the whole problem.

I purchased a 2015 Mercedes GL-350 in May 2017 with less than 20K Miles on it. I was told that it was still have full factory warranty on it until 4 years or 40K miles. About 6 months after purchased the vehicle; We started to experience an intermittent problem with the rear view camera and 360 view cameras; once in a while when we put the car into reverse, the screen would continuously flipping between rear view and 360 view. I recorded the issue on camera and brought it to the dealer. The mechanic at the dealer looked at the video and drove the car around for 5 minutes then came back and said that he does not see the problem at the moment so there is nothing they can do. About 8 months before the warranty expired, we began to have another intermittent problem with the transmission, every couple of months, the reverse gear does not work. You can put the transmission into reverse, feel the gear engage but the car wont move; we can rev up the engine to 3000 rpm and the car wouldnt move. The only way to get out of that problem is to drive forward for about 1/4 miles, then after that the reverse gear work again until the next time. We brought the car to the dealer, they test drove the car and did not see the issue, so they again told us, there is nothing they can do. Kept having both of these problems every few months, so we recorded the problem with the transmission on video where the dashboard show the gear in reversed, engine rev up and the car did not move (can tell thru the windshield). We bought it to the dealer and show them the problem. They again drove the car around for a few minutes and came back to tell us that there is nothing they can do because the problem does not happen at that time.When the warranty about to expire on this vehicle, I called Mercedes USA (talked to Erik). He told me I should bring the vehicle back to the dealer if the problem comes back, but I will be responsible for all cost of diagnostic and any cost associated with fixing the transmission. I told him I have detail dealer record/video of the problem existed well before warranty expired and it is Mercedes that could not fix the problem. He kept repeating the warranty policy of 4 years/40K miles and owner responsible for all cost afterward, and that was how the call ended. We spent twice the money on this luxury brand and this is how they treated their customers. I will never purchase another Mercedes or any of their franchise brand and I will make sure I tell this story every chance I get.

Low profile, flatless tires on the S550 4Matic - My car is leased through my company. I have the car about 17 months. I still have another year and a half on my lease. During this time I have had to have a total of 11 tires replaced and now my car is in for a flat tire once again. The leasing company actually reimbursed me once month lease payment because my car was in the shop for almost 8 weeks. I have had it with this car!!! Im a CEO and need a car that is reliable. I asked to get out of the lease and they stated some preposterous number to pay to get out of it. Im wondering if others with this type of tire are experiencing the same frustration as I am. Im actually afraid to drive my car anywhere for fear I may go into a pothole. I also do not feel safe in it for fear that I may have a blowout. Any suggestions?? My next step is to get an attorney to get me out of this. Until the flatless tires are perfected, Im going to look into an SUV that has substantial tires on it.

I own a 2007 E350 with 125,000 miles. For years I have complained about the transmission shifting. Was told car needed a conductor plate ($1500). Problem still exist. Was mailed a letter from MB USA in reference to balance shaft settlement which my car was diagnosed with that code (0272) at 61,613 miles. Mercedes-Benz of South Atlanta refused to correct the problem and now that I just reached the 125,000 miles limit, they are telling me the cost is $7000 while MB USA settlement letter clearly states that the reasonable cost is $4000 minus MB USA discount from settlement. While I am VERY DISAPPOINTED with Mercedes-Benz of South Atlanta, I am willing to give them the opportunity to redeem themselves. I have called Margarite (800-624-6736 ext **) numerous times and she refuses to return my calls. If MB USA cares about its customers and its reputation, they will address this issue.

I have purchased about less than a year ago an E350 MB car, brand new from the local dealer in Windsor ON. I started to have water condensation in the right side head lamp. I took the car for its yearly service and advised the dealership of this problem. I showed them the water inside the lamp. There is no damage to the cover, which indicates clearly a break in the seal. Initially I received a response that this problem is not covered by the warranty as it is considered a wear and tear (after less than a year in a part that is not involved in any mechanical movement), then I was told that the problem is so small, it doesnt warrant repair!! Then I was asked to take photos and send them to the dealership and they will send them to MB Canada to convince them that the problem exist!! I found all these excuses outrageous. I am very dissatisfied. After all I am supposedly buying a luxury car, to have such a problem is not acceptable let alone being denied the repair and given lousy excuses.

Great versatile compact SUV, superior handling, safety features and comfort., Panoramic roof, perfectly placed air conditioning vents that swivel, fabulous sound system, I love my car which I have in cream leather interior and deep navy metallic exterior. Nothing beats a Benz.

mbrace Mercedes is waste of money. The app never works. Most of the time you cant even start the app. When you start it, it cannot locate, lock, or start the car remotely 9 out of 10 times. When you call the customer service, you have to wait a long time and at the end the issue remains.

I custom ordered a 2017 GLC and purchased it last summer. Initially we loved the car but there are certain issues that make the car dangerous in the rain and are highly irritating and ruin the driving experience of the car. The cars windshield wiper system is highly flawed. When driving in the rain, whether it is pouring or light rain, the windshield flutter very hard making driving in the rain unsafe, distracting, and highly irritating. The dealership replaced the blades twice before replacing the actual wiper arms. The problem persisted. Once it began raining more, they noticed more and more customers are bringing in their new 2017 models for the same problem. After testing their inventory, they finally advised us that it is a design flaw and there is nothing they can do unless Mercedes Benz issues a recall.I have attempted to contact Mercedes numerous times, but they are unresponsive. I have no idea what to do now. It is very distracting and dangerous to drive a car with wipers that stutter heavily. Finally, the car has electronic issues. Lights inside the car will go on or off on their own. The car will not lock at times. Bluetooth sometimes works, sometimes not. etc.

Ive owned 5 Mercedes over my car buying experience and I can tell you I will never buy another one. I have a ML 350 BlueTEC (diesel) that has known problems with the vehicle. I just found out on the oil leaking near the rear main seal. I called Mercedes to ask why in the world would a car with 57k miles have a problem like this when Mercedes brags about how great an engineered car they make. I have spent over a week on the problem the dealer fixed the supposed problem to break another problem. Now they want me to pay for what they broke. CROOKS WOULD BE THE WORD I WOULD USE. Ive had several Lexus and no problems. Mercedes does not stand by their name and overcharges for everything. The customer service people just lie to you, point blank. DONT BUY A MERCEDES, BUY A LEXUS. CROOK, CROOKS, AND CROOKS.

S550 MB. 108k miles. Miss on cy 2. 5000.00 in repairs in 2 months. No resolve. MB of fort wayne cannot figure it out. This car costs over 90k in 2007. It has 120k miles. It has cost close to a dollar A MILE TO DRIVE! That is what you call Mercedes-Benz standards???

I am not super happy about this car, its quite compact and lacks lots of comfort features that most of cars in its category have. When I start the car, it jumps. It doesnt start smoothly. Also, it seems that it is very cheaply made, every small pressure makes a dent. The gas tank is quite small and gas finishes so quickly.

With documentation: Purchased a 2010 ML350 Mercedes with 55,000 miles from a local/reputable dealer. Engine light was on when I test drove. Return visit the engine light was off and I was told it was a minor situation and after through check the car was in excellent condition. (Body, interior, like new.) Purchased the vehicle. Engine light continued to come on then go off. Weeks later the engine light came on and stayed on for several local miles. Immediately took for service. Had 60,000 maintenance done, oil change, other. Engine light stayed off. Drove to S Florida. Engine light came on again. Took to reputable foreign car specialist. Needed # 4 engine coil. Engine light off. Few (short) weeks later - engine light on. Immediately returned to shop. Needed # 4 coil replacement. Few (short) week(s) later - engine light on. Then engine light off & stayed off. Shipped to VA. Engine light off. Drove short miles - engine light on again - this time I returned to the VA foreign car specialist to determine why the light keeps coming on. Same symptoms over and over since before 55,000 miles on a well serviced car. Summary: This car needs a # 4 cylinder (head?) replacement, plus there is a TSB from Mercedes on this engine for known problems. Mercedes Corporate (told me I was not loyal to the brand) refuses to stand behind the vehicle. Corporate passed to a dealer whom I did not purchase the car from. They of course are unwilling to help. I have not gotten help anywhere. NOW I ASK YOU - Will you purchase a Mercedes knowing it could need a new engine @ 55,000 (+/- ) miles? No car with 55,000 miles should have these kinds of issues let alone what used to be the top luxury car. It is not the customer who is not loyal to the brand - it is the company who is not loyal to the customer and dropping the makers ranking from number one to number three (or below). I need a sound engine in my car. BUYER BEWARE when buying Mercedes Benz. [Note: If this saga ends on a reputable note - I will update this posting.]

I have had 3 Mercedes previously but the Mercedes C200 CDI Estate is our first diesel. The fuel economy is excellent and as we do a lot of distance traveling we certainly enjoy the comfort and the road handling. Being an Estate find the loading space in the boot great for trips to Bunnings and for trips to the beach with grandchildren and dogs. Have already done 150 kilometres in 4 years and with regular servicing hope to get over 200 kilometres before replacing it.

This is a 2014-C250, emergency brake lites keeps coming on with annoying dinging. Sometimes the radio continues to plays when car is off and door is opened. Must re-open and shut door for seat-belt to retract. These people are telling me I have to trade it in because they cant reproduce the problems.

I purchased a Mercedes-Benz GLA 45 about 6 months ago, it has only done 2600km, the reason being the AMG has the most uncomfortable seats I have ever driven in. The rear of the seat is only 290mm wide, after drive any longer than about 30 minutes my right side of my body is in pain from the bolster pressing on my hip and leg. I have tried adjusting the seats several times to no avail. All MB Gold Coast could suggest was to buy another MB with more comfortable seats in it. Or come in so they could check the seat adjustment. After going online I find a lot of people complaining about this problem. Even 2 car reviewers commented on how bad the seats were. I do not understand why this problem has not been addressed. My only choice is to sell the car, which is a shame because everything else on the car seems fine so far.

This dealership should be called the Pinocchio Mercedes Dealership because their deceptive practices are unbelievable. I leased a new Mercedes 2 weeks ago with the only requirement that Id be able to keep the same features of my 2019 car. They lied and cajoled me into a lease only to later find out that I had better features on my 2019 car. They agreed to return my car after going back and forth over the past two weeks after I was able to show that promises were made in writing that couldnt be delivered. So they promised to return my car that had 11,000 miles on it two weeks ago and take back the SUV that didnt have satellite radio or a decent set of speakers or the option of navigation. Today I return their car that I drove for 112 miles. They give me the key to my car which someone has driven almost 2,000 miles with all the filth of the employee that they allowed to drive my car. Everything about this place reminds you of a car dealership that relies on bait and switch sales. Even the manager, Katrina, who went out of her way to tell me that Mercedes would not take advantage of a senior citizen and that as an ** she treats everyone as she would want her ** older parents treated. This is not information that I solicited as clearly she was trying to demonstrate that she would never take advantage of senior citizens. Well if I was a betting woman I would bet that the only ** DNA that Katrina has is from an ** ancestor. The way a business treats current customers merely demonstrates how you will be treated if you lease or buy from this dealership. As a clinical psychologist I dont need to go out on a limb to tell you that if a person lies about something innocuous then they wont hesitate to lie to get your business. Shame on Mercedes for treating your customers with such disrespect and disdain. The fact that they couldnt be bothered to wash or vacuum a car that they drove to Timbuktu (in 2 weeks???) during a pandemic and never disclosed the wear and tear on my car by an employee tells you everything you need to know about Mercedes San Francisco!

I have had 4 MB cars/SUV and the ownership and dealers are fine but the financial department needs work. I just turned a leased SUV and then went on a vacation for a week. After going through the mail I saw the ending bill for the lease return. That was approx a week old. I forgot to sent right away assuming I have a bit of time. Within a few days they start leaving VM on my phone. I paid it like 2 1/2-3 weeks later and they still call daily. I made 36 payments x 4 different cars all on time and then they feel that over 10 days is late?? Relax and treat your clients with some respect. They need some training on the financial end.

The bumper of my new 2017 E Class fell off after barely touching a parking bumper like you find in many parking lots. The bumper does not even have a scratch on it. The dealer says that this is common and they fall off all the time!!? Mercedes Corporate will only definitely understand how I feel. How can a force small enough to not even scratch the paint on a bumper make the bumper fall off?! To add insult to injury, the bumper is not in stock, and I will have to wait a few weeks to get the car repaired. Definitely my last Mercedes. $2600 to repair, and no end in sight.

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

GLC 300 SUV - This was my first Mercedes and it has turned out to be a huge disappointment. The brakes squeak so loud that you can hear me backing out of the driveway for blocks. The dealership tells me that they are working on a fix. But, I have had the car one full year and no fix. This is completely unacceptable, and I paid over $50K for the vehicle. Do not buy. Buy an Acura or Lexus instead.

Mercedes E350 - I have had about 15 tires changed due to flats in about 15 months. This has and still is affecting my work and family life. I am a commission salesperson and this takes time off the streets when I could be selling and making money. It is affecting how much I am making because it reduces the time Im spending with customers. I am now missing my sons soccer game because I am waiting for roadside assistance once again. I have to change cars. I am leasing this car and I just want out of my lease. I am spending too much time in Mercedes service changing tires. Please let me know how I resolve this problem.

I highly recommend Mercedes-Benz. I have 1996 w124 250d with the OM615 engine non turbo version for last 3 years, currently 500,000 km or even more. No problems with it, everything works smoothly like it was built yesterday. Fuel consumption is great 6.5l/100km on motorway. I love the suspension in this car, it feels like driving on a cloud. I would say that its one of the best engineered cars ever made. Car is very reliable and never had any major issues with it. Also service parts are not expensive and widely available and doing service or even changing brakes is very intuitive and doesnt cause any trouble so everyone who owns set of basic tools can do it. I understand that the car is almost 20 years old and some people might think its awful and ugly, I suppose its up to individual taste. I personally love old-school cars. Used to own 1990 BMW e30 325i, 1991 VW Golf gti and 2000 BMW E46 320, them cars where not bad and it was fun driving them. But w124 gives me so much driving pleasure.

I bought a 2010 MB C180 at an auction. I had slight accident damage and the key was broken in the ignition. As a result, I was not able to start the vehicle. I contacted one of the local dealerships and they were unable/unwilling to assist me in getting a replacement key. Please assist me in getting a replacement key.

I purchased a new 2017 Mercedes Benz Sprinter van and at approximately 5000 miles I started having transmission issues. I brought it to the dealer 3 times for the same issue. Every time they tried different things from updates to the control module, replacing the valve body to even swapping out the transmission control module all with no resolve. They even had a technical rep come out and after 3 weeks in the shop it’s still not working correctly. I’m convinced that their technicians are glorified part swappers and they have no clue what theyre doing. This is my first experience with Mercedes Benz and it’s going to be my last because to date this issue has cost me over 25k in lost business from not having my van and Mercedes Benz could care less.

Are you considering buying a MBZ? $60,000 SLK-350. 60,000 miles. $8,000 Balance Shaft Repair. The check engine light stays on, so without the repair I cannot register the vehicle. Money down the drain!

Vehicle engine failed after this brand new vehicle had only 23 miles on it. Stunningly poor quality for a Mercedes. I’ve owned other MB vehicles without issue. But it feels as if quality control, from delivery of vehicle to end product, has massively deteriorated. My advice, buy another brand.

My 2008 GL 450 CPO has been in the shop for more than 20 times in the last 2 years that I have owned it. The last time, it was in for 36 days waiting for a compressor for the suspension. MB USA said, Oh sorry, we cant do anything for you. I asked them to extend my warranty, but they said no. I just want to tell as many people as I can that MB doesnt stand behind their product. My advice is to buy from another auto maker.

Mercedes has been an amazing customer service related experience especially from the service department. I have leased 4 Mercedes and turned my last one into a purchase due the style, safety, service, and quality of the brand.

Mercedes-Benz dealership service in Pembroke Pines is the worse unprofessional people that I ever encountered on my experiences with Mercedes-Benz. From the service manager to the technicians, (if you can call them that way) they simply do not know what are they doing. There is no difference taking your vehicle to this place or a regular shop in 441 in Hollywood fl. In fact, you probably not going to have this bad service at ridiculous prices and you can be treated with most respect and professionalism.

I bought a 2007 Mercedes CLK on 1/12/2012, a Saturday. I was told by the dealer that I could not take it home because the check engine light was on and they had to fix it before I received the car, a smog issue with California. You cannot sell a car in California without it going through a smog check. Seeing the light was on, it would not pass smog during a visual inspection. I was to receive the car the following Wednesday, 100 miles away, and they were going to deliver the car to me after they had fixed the problem. More than likely, they were waiting for my cashiers check to clear. I have receipts on all of this, stating they will deliver it to me at a later date and when they would deliver it. The day I received the car, the check engine light was still on and they, the dealer, instructed me to go to Mercedes and get the code cleared because they had put an O2 sensor on it. That was the reason why I did not get the car the day of the signing of the papers. Well, I took the car in to remove the code, but there were 5 codes on it, none of which were related to the O2 sensor! Here are just a couple of codes showing: random misfire po300, and po303, misfire no. 3 cyl and there is more relating to the cam. Now Im looking at thousands of dollars to fix this but they, the dealer, covered their butt by having me sign everything from as is to no attorney if I were to sue them. I want to see all receipts made on this car and see if anything was fixed on it as promised, and the name of the smog company that smogged this car. Im going to file a complaint with the Air Resources Board (ARB). I just want everything fixed with the check engine light off.

Good car but have had some unexpected issues with transmission. Found out that’s pretty common for Mercedes. Very disappointed. Haven’t fixed it yet. Thinking of selling the car after a year. The car is very good but transmission jerking is getting boring and nobody is giving me a solution. Sent it to different technicians and all gave me different diagnosis. Haven’t decided yet what to do with the car.

Leaking fuel sensors on Mercedes Vehicles... Everyday, I run into more people with this problem. The dealers and Mercedes Benz Corporate only care about one thing >> PROFITS. If you are lucky, they may cover half of the parts and charge you the labor to repair/replace the leaking sensors. Just hope that your gas tank does not need to be replaced. They are getting hundreds of calls a day on these Leaking tanks and sensors. This will end bad for Mercedes One day in the near future someones house is going to burn to the ground because of leaking Fuel in the garage next to the water heater.My wife had the problem in her CLK550 2007. The dealer Fletcher Jones of Newport Beach gave us nothing but trouble and getting the problem fixed. Her car has 7000 miles on it. Shame on Mercedes Benz of America and Fletcher Jones Motorcars of Newport CA for NOT doing the right thing for their Customers. This is a Serious fire and explosion Hazard. The fix can run 1300 dollars all the way up to 3500 dollars if you need a new fuel tank. The estimates online say that as many as a million vehicles are using these defective Sensors (I think it is a lot more). Keep in mind these sensors are located directly under the rear passenger seats under access panels. In my wifes vehicle, we actually smelled the gasoline in the cabin and the garage. Also note all of the leads and electrical lines going into this sensors in contact with the raw fuel/gasoline.Defective products are not just inconvenient for consumers. When products fail due to bad designs or manufacturing flaws, they can cause injuries and cost consumers significant financial loss. Manufacturers have a responsibility to comply with industry safety standards and to WARN consumers of any potential dangers. If physical injury or financial harm results from their failure to do so, and when other consumers have suffered losses similar to yours, the manufacturers may be held legally responsible through class action lawsuits and complex multi-district ligation (MDL).

I love it! Great power (305 HP) and acceleration. Comfortable ride, great handling and good technology. It will spoil you and make you not want to drive other crossover SUV’s. Excellent sound system and great integration with the iPhone.

I want to purchase a duplicate of my C280 1999 Mercedes Benz key, which I lost. In Bolivia, the Mercedes representative, Ovando **, says they cannot sell me the key duplicate and give me the full service, because I bought my car to the previous representative. They can only take care of the cars they sold. I bought my car from the official representative in year 2000. I kindly request your help, so that I can purchase the car key. Since I lost the car key of my Mercedes Benz, I want to find a way to solve the problem and get a duplicate. I have three children, and I am having too many problems, since I do not have transportation. Please reply ASAP.

I have 2015 mb s-550 (**). 54,000 mail now. I have two problem. At first front dashboard and rear self board the adhesive leather sheet is separated by external solar heat. Second is front driver side door hinge is noisy when opening and closing the door. The local dealer manager has already confirmed and quoted the Mercedes support MR. **. I made this wrong by the parts vendor. MR. **s undercover warranty. The part is a car will use for lifetime if there is no accident. Sometimes, it may change color after 10 or 15, 20years of use. It does not occur in automobiles such as Japan, Korea, and it is not possible to question German technology. I am an expert in this parts manufacturing. Thank so much again.

Mercedes Benz 2005 ML 350 - On the morning of March 19th, I noticed a strong electrical burning smell from inside my car. Thinking it was something in my dashboard or with heater, I drove right to my mechanic. He at that time found out the cause of the smell was my driver side seat warmer element was smoking and burned an approx. 2-3 inch hole right through the leather. (I was utilizing my seat warmer on this cold 32 degree morning.) The seat warmer had also burned right through my long down jacket causing a large hole, approx. 3 inches on the back of my coat. Luckily, the coat protected my skin or I would have had a burn on my left upper thigh area. I went to the local Mercedes dealership and was told it would cost me approx. $1,400 to replace the warmer element and seat top. When asked why I was responsible, I was told I was past my 50,000 mile/5 year warranty. I am extremely upset and angry with this malfunction, and Mercedes is very lucky I did not get injured or have my seat catch on fire with my small children in the car.

Very good driving and comfortable roadster. Love the fold back convertible top. Has power and performance. Gets great gas mileage. Feel very safe and secure in vehicle. Would highly recommend. Only downside is it runs on premium gas and costs a bit more to service.

We were delivered this car in April 2017. After less than 10,000 we have had to replace 2 Tires. After many conversation with the Lawrenceville Dealership in NJ where we were told that indeed the car is too heavy for the tires. No solutions was offered other than for me to pay more money to have the tires changed. Mercedes is aware they are selling a defective product that can potentially be life threatening and they are doing nothing about it. I then e-mailed the corporate offices and was contacted by an agent who tried to work a resolution where we would still pay over 2000 and had to give those tires we paid a premium for, back to them (SCAM)... As a matter of principle and the fact that I can get better tires without them or their HELP... we refused the Great deal!! Nevertheless STAY AWAY... Looks like they dont care if you are stranded in the middle of no-where or if you die as the tires fall apart while you drive or like in my case while the car is parked in the garage!! Worse experience ever, I will get ready of this junk!!!

I purchased an E class in 2008, and got the hard sell about the extended limited warranty from the salesman, so I purchased it for more than $3,500, believing what the finance manager told me that it would be refundable, if the vehicle was sold or traded in before the extended limited warranty went into effect. In December 2010, my husband decided to trade in the vehicle, because an illness prevented me from driving it, and I requested a refund of the warranty as the vehicles factory warranty would not expire until April 2012. The dealer referred me to Mercedes Benz USA and they told me that the warranty was not refundable, as the warranty only allowed me to cancel 60 days after I bought the brand new car with a 4 year factory warranty. I kept telling them that this did not make sense and the 60 day rule for the refund would logically begin 60 days after the extended warranty went into effect. Mercedes corporate absolutely refused to budge from their position, and have pocketed my $3,500, without doing anything for my money. I have been a loyal MB customer for 20 years, and have purchased 5 vehicles in that time frame, and I find it unacceptable that the big international Mercedes corporation found it necessary to keep my money.

My third brake light went out. Took to a service station where I was shown how complicated and costly it will be. I find it puzzling that a company like that of Mercedes would be so full of themselves to design the light and place it that its replacement will more than a week’s wages talking a lot of time. ****

Great convertible car option in a German car. Very comfortable to drive, good electronics, sleek handling, good price compared to Porsche, easy and less expensive to maintain. Good resale value. Good Patel value. The warranty is good too.

There is a manufacturer defect at 57,700 miles. Premature failure of the balance shaft gear due to manufactured with poorly hardened metal. Mercedes Benz refused any help whatsoever for the $5,000 to $7,000 repair. If you own a 2003-2010 Mercedes Benz, better start saving your money up for the repair bill! Mercedes Benz says to Navy service member: We here at Mercedes Benz want to thank you for your service but since you arent the original owner and you havent had your car serviced at a Mercedes Benz dealer, we cannot participate financially. Wow! They cannot stand behind their product or the Mercedes Benz name either. They just hide behind a line of **! We just bought the car 9 months ago. I havent really had a chance to get it serviced at the dealer until the manufacturer defect showed up!

You reviewed in the last week Quality Poor to Fair Appeal, Poor to Fair Service, Poor to Fair. I was very displeased with my last two services. Last time, they left three bolts out of the pan causing a rattle and a bolt out of the center brace at the top center rear of the engine. This is a brace that you would remove to change the air filters. On the service done today, the service rep Barry told my wife she needed $8,000 worth of repairs and she had him call me. I asked Barry what needed to be repaired. He said, For starters, you havent had your transmission serviced in 40000 miles. I said, Are you sure? He said according to his records and the service department records, it had not been serviced. Well Barry, I have a bill here that said I had the transmission serviced the last time I was there. He told me I had a serious oil leak at the oil cooler. In the last 10000 miles, the oil did not drop as much as a fraction of a quart. I normally wash my own car, check my oil and keep the area under the hood spotlessly clean. If I had all the oil leaks that he told me I had, I would notice. I will now take my car to one of the best transmission specialist I know and see if they really serviced my transmission last time. I have another Mercedes Benz that I have had for 27 years that was purchased at Snyders when they had the dealership and then I paid for the transmission to be serviced four times over the years and twice at Carlton in Greenville, SC. The transmission failed and I found out that that transmission had never been serviced once even though I have service records to prove that I had. I thought I had finally found an honest MB dealer in Mercedes of South Charlotte but I am pretty sure there is no such thing as an honest MB dealer. It is impossible to send your wife to have a car serviced and expect a fair deal. Its not an issue of money as I can certainly afford what I want. I am just tired of being ripped off. I met the owner and his son and I was really impressed that I had found a dealer I could trust but I can tell you now, run, run as fast as you can away from an MB dealer. They thrive off of wealthy people that have more money than brains. My phone number is ** and my name is Carson **. Call me if you want to know how I really feel.

The cup and armrest facility between the front seats is empty. The passenger seats except the front dont recline to allow for back support and sleeping positions for passengers. The seat and headrest design doesnt allow for the back and neck contact to ensure support even when a standard neck pillow is used.

My experience at Euromotor Cars in Bethesda, MD has been dismal. I had an accident and I took my car to the dealership/body shop to be repaired. The damage was assessed and I was asked about a dent on the other side of my car. I explained that that dent was not part of my accident claim. The employee asked me if I wanted it fixed for $100. I agreed to have it done and to pay for it out of my own funds.Over a month and a half later, when my car was finally fixed, I inquired about the work on the other dent and I was told that the quote was incorrect. It was really $2000! When I complained about the quote, I was told that they just made a mistake and that I was trying to get something for nothing.I explained that if I was trying to be dishonest, I would have included all of the damage in one claim. I added that although I lost my 6 figure job and was now working for 60% of what I formerly, I still pay Mercedes every month and that my husband and I own 3 Mercedes and SMART car. I was told that I should have sold my car and driven a $200 clunker. I was trying to explain that I live up to my obligations and that I felt Mercedes should do the same. So much for being a loyal customer who tries to do the right thing. I guess Mercedes doesnt value my business. The dent in my car has not been fixed and I have made a formal complaint to the National Consumer Service Center.

I have had numerous problems in my 4 year old ML 500 with the Airmatic suspension which I think is an untested, failed technology. As a result I have spent several thousand dollars replacing the suspension despite the fact that I never go off-roading with this car and also drive carefully to avoid the delicate suspension breaking down. My previous complaints to Daimler as well as their Middle East dealer have had NO RESPONSE! That suggests that not only is the car bad but also the support offered by the vendor is non-existent. I cannot see any reason to buy a new Mercedes especially when there are much better German cars available out there.

I have been a customer of MB of Boerne Tx for a few years. I purchased my last vehicle from them. I will not be going back. On June 27, 2017 I brought my car to MB to check an engine issue. I utilized one of their loaners. I picked my car up the next day and drove to my house. I opened my trunk to grab my cooking cutlery which I had put there the day before only to find it gone. I did a quick check of everything else in the car and found I was missing two other items. What makes this so frustrating is I blame myself since this is not the first time Boerne MB employees have stolen something from my car. The other time, I reported the theft immediately to my service advisor Linda who gave me a complimentary wax job. She told me she had reported that theft to management. I should have emptied my car out before taking it there but I was in a hurry and forgot my cutlery was in the back.I did not bother to go back and report it because obviously nothing would be done or it would have been done the last time this happened and would not have happened again. The main reason I am providing this review is so other Mercedes-Benz owners do not make the mistake I made and become a victim of MB of Boerne employees. Empty your vehicle before you leave it with them.To MB management, I sincerely doubt I am the only one this has happened to since it happened to me twice. This would be easy to find out which of your employees is the thief or thieves. Plant something in a vehicle and track it. You will catch them sooner or later. You have lost my business but maybe you can prevent this from happening to another customer. Had you done this after the first time I reported it to you it might not have happened again. Dont get me wrong, I blame myself but even after the first time I thought I could trust you. More fool me... it has been an expensive lesson replacing my Wusthof cutlery set but it is a lesson learned. I will utilize MB of San Antonio from here on but my car will be empty regardless.

They last for years and perform better than other automobiles. If you are looking for an automobile that will last and perform for years, have incredible service and has timeless styling then look to the Mercedes! You can literally drive up to 200,000+ and the auto will still handle well, look good and offer a smooth ride. Mercedes offers a variety of models and price options and top-of-line service and maintenance.

It has been a very reliable auto. I have always like this model. Its a sedan and I love sedans. I bought it used at a good price. It drives very smooth and has good gas mileage. It is roomy too. The controls are easy to use as well. I like the color and the low maintenance needed for the car. Very dependable, great for road trips. A friend hit a deer. The damage was severe and it kept on running. The only downfall to this car is the cost of parts and maintenance. The repair always recommend only using Mercedes parts from the manufacturer and there is a great difference in cost compared to some of other vehicles. Finding used parts is hard and cost more. Even the oil change cost more than other vehicles.

I wanted to post this to hopefully let potential customers know what to ask their dealership when thinking of purchasing a GLC 300. I apologize for the long length, but, think it will give some insight into the possible multiple problems. Keep reading: My wife and I purchased a 2016 Mercedes Benz GLC 300 4Matic in March of 2016 - - our first and only Mercedes. Within 6 months of purchase, the brakes starting to emit an ear piercing squealing when in reverse. We contacted the dealership and were told that there was a design problem with the brake pads and new parts were being worked on.In the interim, the brakes started squealing in forward as well. We waited from September, 2016 until the beginning of 2017 before new pads were put on. Later in the year we began to hear tire noise inside the vehicle. We had a second maintenance service scheduled and done on December 9, 2017 and informed the dealership of the tire noise.After their investigation, we were told that we needed to purchase new tires, although, the mileage on the tires was at 18,935 miles. The Pirelli Scorpion Verde tires on the vehicle are rated for 65,000 miles. At the same time, we also experienced a clicking noise near the drivers door. The explanation for this was noise coming from the high pressure fuel pump. Not sure why we didnt hear the same noise when the vehicle was brand new. Also, the brake squealing also started again. We were informed, after having to ask, that Mercedes was working on yet another fix, but, parts were not yet available. We are still waiting for the new brake parts.This was just a prelude to what was coming. On January 4, 2018 my wife was driving home from work. The vehicle began to shake, sputter, and she could not get the vehicle to accelerate. By the time she reached home, 8 miles, the car was smoking profusely. After contacting the dealership, the car had to be towed. We were contacted the next day, January 5, by the Service Manager. We were told that a call was placed to the engineers in Germany because this had never happened before, even though there are several posts on various internet sites that dispute that statement.Due to the dealership not having a loaner vehicle available, we had to rent a car from January 5 until January 15 this was reimbursed by Mercedes. On January 15 we did receive a loaner vehicle from the dealership. On January 24 a call from the dealership informed us that the torque converter had gone bad and needed to be replaced. The mileage on the vehicle at this time was approximately 19,500 miles. Finally, on January 30 we received a call indicating our vehicle would be ready on Thursday, February 1. We met with the Service Manager upon arrival at the dealership and reviewed all the issues we experienced with the vehicle up to that point.We then began driving back home. When we were about 20 miles from home, a check oil level indicator message appeared on the instrument panel. When we arrived home, I checked the oil level and found that it barely registering on the dipstick. We were instructed to have the vehicle towed back to the dealership. They started looking at the vehicle on Monday, February 5. They called and informed us that the oil had not been touched in any way during the torque converter work, but, they needed more time to determine where the oil was going. They will continue to investigate as of tomorrow, February 3.

In July of 2011, I purchased a certified pre-owned Mercedes E350 with about 10,000 miles on it. Now, less than 3 months of owning this car, the air conditioning smells awful when I turn it on, I mean it literally smells like feces or sewage. I stopped by the Mercedes dealer today (8-October-2011) where I purchased it from only to be told that Mercedes is not warranting this problem. I was told he had 4 customers just this week reporting the exact same thing. It would be my responsibility to pay for what would be the amount of a temporary fix; replacing the cabin air-filter and spraying some Lysol-type disinfectant in the coil condensate box, costing around $180 to $200. This same scenario would need to be repeated at least yearly or more often. The service adviser himself even stated he did not agree with Mercedes not warranting this problem, and even stating that Mercedes does not believe it to be a problem. Well try driving my car with the A/C on with the smell that immediately begins to fill the car. It nearly makes you want to vomit so bad. My A/C is virtually unusable because of it. I have owned Mercedes cars since 2008 and not once have I had an issue, until now. And this is making me seriously contemplate selling the car (at a substantial loss because who wants to buy a car that smells like sewage) and buying something else. I had considered myself to be a lifelong Mercedes owner/driver, but if they refuse to stand by their product, then why should I remain loyal to them? It is an engineering and design defect that needs to be retrofitted and corrected. Come on Mercedes, do something about this, or I wont be the only Mercedes customer that youll lose to another manufacturer.

My Mercedes Benz C300 have been taken to several different location due to several different issues. I have complaint several different time. But, Mercedes Benz have yet to fix the issues with my car and others. The passenger seat does not move back and forth. The leather on my car seat is wearing out and changing color. My power steering suddenly stop working while I am driving. My turning mirrors light just stop working and the issues goes on and on.