I bought my 2006 ML500 in 2011. The car had previously been in a car accident so we were expecting some minor issues, as the larger ones had been fixed. What we were not expecting, however, was over $20,000 in repairs. Not only have we spent so much money at one Mercedes dealership, we had absolute awful service. Three weeks ago, my ML500 began shaking and wouldnt accelerate right away. We went into Mercedes expecting to get our problem fixed, and were told theyd do it for $1,600. We were so fed up with it that we just went ahead and paid for it. I picked up my car a couple of days later and started driving, and it seemed fine. The next day, the problem arose again, except the shaking became extremely worse. At this point, I dont even know what to do with this vehicle, and am so shocked that we paid $1,600 and nothing was fixed. I HIGHLY DO NOT RECOMMEND BUYING A MERCEDES. I own a Toyota truck and have received extremely better service paying less than half the price!! Not worth it!! Go for a Lexus or Acura instead!

Many people seem to complain as just read on this site about MB. I currently own a 95 SL500, a 2004 S55, and a 2017 GLC300. If you search for an SUV of the small size like the GLC, you will see that there are many choices and the price seems to be all the same. We looked at GM as I also have a 20 year old Tahoe that I use to tow stuff. For the money the MB is comfortable and particularly nice looking for a car of the type (I will have to say kinda common) but it still has the status of driving a Mercedes. But in many cases we found it cheaper than other brands.As for my 21 year old SL it has 45k on the odometer and I have done all the maintenance like it was being driven every day and I havent thought twice to get in and take a long trip. It cost 102k 20 years ago and my house was a few bucks more, you have to treat it as a car built for speed and handling so expensive is the word to describe the car. Even though you can buy one for 4 thousand bucks, it is still a 100k car.The S55 is simply a great pleasure to drive with so much power and 3 feet between the front seats and the back seat. My only complaint is the model prior was in my opinion better looking but again you expect the car to perform as new and it will with proper fluid changes, brake, cooling etc. This car is as new and handles that way, if you wait for items to break then usually because of engineering many other parts will need repair. The best thing to say is taking care of these cars and learning how to do the maintenance will save money and also let you see problems that are required for a repair. Enough said.

I placed an order for a Mercedes S class through a leasing company in October, for January delivery. Having placed the order I asked the leasing company for confirmation that the car had been allocated by MB. The leasing company suggested I complain to MB and ask them to confirm allocation. I had both written and MB at that time and they seemed to be responsive to my complaint. I then had a call from a woman from MD in Holland and she confirmed that the car had been issued for production, with delivery in Mid January. I contacted the leasing company who subsequently confirmed that the dealer still had no confirmation of allocation. My attempts subsequently to clarify the situation have been a complete waste of time. MB Europe now consider that it is not a problem they will discuss because I dont have a contract directly with them and now it seems the conversation I had about delivery in January is a figment of my imagination. It never happened. In other words I am either an imbecile or a liar. The attitude I get from MB is its nothing that they will comment on. Just completely abandon any responsibility to meet their obligations and commitments. They have the nerve to challenge what I say when I have it in writing. Anyway, needless to say, Im appalled that they just couldnt give a damn.

NEW ML 350 Bluetec - You will never get the fuel consumption indicated by the on-board computer. It consistently understates consumption by more than 1 litre/100 km (or 11.4%) - this had been verified by MBSA. This software problem, as well as the stop/start function that only works 50% of the time, had been reported nearly 2 years ago to them via the respective dealers. 6 Months ago they confirmed that a software patch will be developed to fix the wrong calculation. After numerous follow-up emails, Allis feedback is now that their R&D advice that the current calculation of average fuel consumption is within the design tolerances of the ML... What a big tolerance for a product range costing nearly R1m and claimed to be the Best or Nothing. I have to accept that the ad hoc working of the stop/start function is also within the design tolerance of the ML.

2008 Mercedes Benz C230, had to replace front drive shaft. OK this one had 230000 km. but now on my other Mercedes 2013 C300 got only 104000 and same problem front drive shaft U-joint gone. Dont think there will be a third one. Just like President Bush said fool me once shame on you, fool me twice,you will never fool me again.

I bought a brand new, 2012 SLK350 on September 8, 2012. Within two days, a seat belt malfunction indicator appeared on the dashboard. I took it to the dealer on September 13 and was informed that the seat belt needed to be replaced, and parts needed to ordered/delivered from Germany. After multiple stories and repeated calls to the dealership about how long it would take, I finally got my car back on October 4th, almost one month of not being able to drive a brand new car that I had purchased for the proverbial $64,000. I called Mercedes Benz directly a few times and did not get any answer, other than an apology and that they would look into it. I am appalled by the quality, support, and service levels of Mercedes Benz.

I purchased my 2018 C300 a couple of months ago from a dealer about 90 miles from where I live and it is still under warranty, I am having a sensor light come on and the dealership says it’s not covered.

28 times in the shop in a year and a half. Radio, sunroof, and windshield replaced. No support from dealer or Mercedes. Car is slow and sluggish. The car has had numerous problems with leaks and the radio as well as other electrical parts like wiper delay not working, GPS screen blanking out, radio cutting in and out, etc.

2003 C240 - Rust, rust, rust. The sunroof was repainted, but all the rust came back. Rust on hood ornament all around it. Rust by the doors. Just a nightmare and the dealership Hohen would only paint the sunroof. In this economy, gas is bad enough but now you have a car rusting in front of your eyes because of a lousy paint job and no one wants to do anything about it! Man, we got screwed.

I currently own a 2006 SL500 with 41k miles on it. The vehicle is very well taken care of and barely looks used. I took the vehicle to the dealership and the valve body needs to be replaced at $2000.00. The bad thing is the part is not even at the dealership - it has to be ordered from Germany. I called the dealership to see if they would be willing to cover the repair even though it is out of warranty and they say call MBUSA. I called MBUSA and I got the response that we need to call the dealership and speak to them. She then proceeded to tell me that I was not a loyal customer and that they may not cover the repair of the vehicle. I said what do you consider a loyal customer, someone who has bought 3 Mercedes Benzes and is a member of the Mercedes Club or is it someone that does not own a Mercedes? The point is Mercedes Benz is not loyal to their customers and treat them rudely when it comes to getting things done. I probably will not buy another Mercedes.

Ive had my 2011 e550 (bought brand new) at the dealer service four times in the last 3 months for squeaking breaks. He informed me that it was due to my driving style and that no other e550s have had this problem and Id just have to live with it. Then in the next breath he told me that the brake assembly was too big for the car (manufacturing problem). They had it in the shop, put something on the breaks and then we went for a test drive later that day while he was in town. No squeak. Amazing, but not at all surprising. Later that day and seven miles of driving the whining started; then the shrill squeaking was right back. I love this car but Im going to have to get rid of it because they will not work with me at all. Im very disappointed by the quality and by the service after the fact. They made an offer to put new brake pads and rotors on it, again. Three sets of brakes within 15,000 miles - no thanks.

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.

I thought I was buying my pride and joy - a Mercedes GL350 Bluetec - from the Mercedes-Benz Melbourne showroom. I was dealing with a very charismatic sales agent who promised me free service for first 3 years and that this would be put in as a part of the deal. This promising agent left the dealership and I was palmed off to someone else who, apparently, was pretty green and almost botched up the documents to be sent to my bank on time. I managed to salvage that situation with the bank. Then again I was palmed off to someone else and eventually got my vehicle after a 4 month waiting period. And I never got my free service as it was missed by the dealership due to change of sales agent handling my deal and purely due to the unprofessional set up of the dealership customer service.What is the most disappointing part is the pure lack of service. Nobody from Mercedes was bothered to follow-up with me after the sale of a new vehicle ($150K) whether it was doing OK or if I had any issues. There was no correspondence from the dealership leading up to the service, not even a call, to inform and plan for a service. Guys - there is nothing wrong with the product. But I think its the brand name selling itself, not the M-B dealership in Melbourne. Its the worst I have ever seen, comparing with Mitsi and Toyota. Toyota are the benchmark as far as customer service is concerned and they cost fraction of the price for the vehicle and are a top drawer engineered too. Go anywhere BUT this Melbourne dealership. They suck.

This is a complaint against Mercedes Benz Croydon. Yesterday (24th Jan 2012), my car registration number ** Mercedes C220 was booked for a full service, and an MOT. It was agreed that the car would be picked up from my home in Bromley, and delivered back the same day. The car was picked up on time in the morning. I got a call from Clive ** at about 16:00 H from Mercedes Benz of Croydon, that the car is about to be finished and dropped back, and would I please pay the required amount. I was with a patient at the time (as I am doctor and was consulting), and told him I will ring back as soon as I finished. I rang back a few minutes later, and was told the car would be dropped off, but they were having some driver troubles. We agreed that since I needed the car for work the next morning, and would leave for work the next day before 09:00H the car could be delivered before nine the next day. Clive said he would do his best to get the car delivered today. He also mentioned that the passenger side wheel arch cover was missing, and I asked him if that could be replaced. He said it could, and the cost of that was added to the bill, which was paid by credit card. Later on, I got a voice mail on my phone from Clive that the car would be delivered before 09:00H tomorrow.The next morning (today, the 25th of January 2012), I rang Clive at around 09:00H to ask where the car was, as it was nearly 09:00H. He said the driver left at 08:20H, and should have been there by now. He promised to ring me back. I rang him at 09:10H or so, to say the car is still not here, and my medical clinic will be starting and my patients will be waiting. He said he would try to get in touch with the driver. Nothing happened, and it was now 09:26H. I rang again, and this time he said he is just around the corner, and should be there in a couple of minutes. I asked him how he knew, he said he had spoken to other drivers, and they said he was in the area as they had spoken to him. I was getting desperate. At 09:32H or so, I rang Mercedes Benz, and asked to be put to customer services or the general manager, in order to lodge a complaint. The lady said none of the sales managers is free, and no one can take my complaint. However, if I would leave my name and number, someone would ring me back as soon as they were free. No one rang back as of today.The driver eventually turned up at 09:37H. He said sorry, the traffic was bad. I asked him what time did he leave, and he said 08.50H (whereas Clive repeatedly assured that the driver left at 08:20H). I dont believe the driver either, for if he had left at 08:50H, he should have been at my place at 09:20H at the latest (or 09.30 if traffic was very heavy). I was dismayed that no one from Mercedes Benz rang back to apologize, and to check if everything was okay. No one was bothered that a number of my patients had to wait, and then had to leave without seeing their doctor.On top of that, even though I had been charged, the wheel arch cover had not been fitted (as the bumper was a bit warped). No credit note had been issued. I discovered the arch was not fitted only late this evening. I strongly feel that Mercedes Benz Croydon were not truthful when they dealt with me. Are they truthful when they say they serviced the car properly? I strongly feel that Mercedes Benz treated me extremely shoddily. I request that a full investigation be made why this happened, and how can I overcome my reluctance to deal with this same crowd again? My service book was not stamped (it was in the car on the inside leg area of the front passenger seat of the car). I can understand if it was overlooked. I feel reluctant to go to the branch to ask them to stamp it, because they appear to be an untrustworthy lot. I request some compensation be made for the aggravation suffered by me, due to this unfortunate incident.

Ive had to have 2 tires replaced due to bubble issues in my Mercedes C-300. Although I thought my experience was unique, today (June 15, 2015) when I went to get my car oil changed it appears I wasnt the only one with this issue. Two other customers at the Mercedes service desk had exactly the same issues. Imagine my surprise! At $275 a tire all of us were pretty twisted that this issue is going on and Mercedes has NOT issued a recall on this brand tire! Can someone help stop this unsafe issue? Does someone have to get hurt first? How many more people are in the same boat? Can someone canvas the service logs at Mercedes and see how bad this issue really is? Lastly based on the young attendant behind the desk she said, weve had tons of people with flat tires. She also stated, dont worry we have truckloads of tires in inventory. How scary! What would you assume? Someone please advise, how do we proceed?

This car is an amazing machine that provides a safe vehicle on the road. If you want a car that will hold its value for a long period of time, this is the vehicle. If you keep up the preventative maintenance this vehicle will last years.

I have a 2003 mb 500 sl and I still own the car. For a car that costs more than $135,000.00, I am extremely disappointed in the major problems I have. All services have been done diligently and I have had to pay for many as you know the problems arise only after the warranty expires.Currently I am facing a serious color fade on the bonnet/hood and a leak from the closure point of the convertible above the driver when the car is washed or when it rains. And it rains in Florida.This is not something that the mb dealership wants to fix and I am disappointed that for a car that expensive, problems like these should be non existent or cost covered by Mercedes to say the least. All of my other Mercedes and I had 3 prior, the family all own Mercedes, did not have such issues. I am very disappointed and I so wanted to keep this car and buy another to run around. Can you please assist in my dilemma and in correcting these problems?

I highly recommend Mercedes-Benz. I have 1996 w124 250d with the OM615 engine non turbo version for last 3 years, currently 500,000 km or even more. No problems with it, everything works smoothly like it was built yesterday. Fuel consumption is great 6.5l/100km on motorway. I love the suspension in this car, it feels like driving on a cloud. I would say that its one of the best engineered cars ever made. Car is very reliable and never had any major issues with it. Also service parts are not expensive and widely available and doing service or even changing brakes is very intuitive and doesnt cause any trouble so everyone who owns set of basic tools can do it. I understand that the car is almost 20 years old and some people might think its awful and ugly, I suppose its up to individual taste. I personally love old-school cars. Used to own 1990 BMW e30 325i, 1991 VW Golf gti and 2000 BMW E46 320, them cars where not bad and it was fun driving them. But w124 gives me so much driving pleasure.

My GL350, 65k mileages has a problem with check engine after I brought my car to the dealership for service B... Every time when I bring my car for service B, it cost over thousand dollars for services. They told me there is an oil leak with my engine and estimated over $6500 for repair. I dont know why the Mercedes car engine is not really good like its brand name and they did not warranty for that... Too bad.

In 2009, we bought a 2002 Mercedes ML-500. We are the 2nd owner of the car. A few years following the purchase of the car, every time when it rains, our car is leaking water everywhere, from the front light, sunroof, floor board to fuse box, and back light from the back seat. We have our two and a half years old son sit in the back seat; he got wet all over. We took the car to the Mercedes dealer. They want us to pay $600-$700 to check to see what going on. But the thing is, a Mercedes car never leaks, and also they are the best car brand in the world. Our friend has an older model car than us but never has that problem. Anyone has the same problem as mine who can give me some info?

Remote starter only works 1/2 the time. It gives you a error and tells you to try later. Called tech support many times. They get it working for a while and does same thing. Also you cannot remote start unless you have a 1/2 tank of gas or more. That is stupid. I always have to fill up to use the remote starter? I could understand if gas light was on. But that is ridiculous. Also run time is only 10 minutes. In new England cold that is not even close enough to warm car up.

I had a MB b2008 that caught fire spontaneously and was totaled. The car was maintained regularly at the MB dealership. Over the years there were problems with the vehicle with the engine light coming on. The last visit for the same reason the car was into the dealership again. The vehicle was released to us for observation and 4 days later the car caught fire. The extended warranty expired a few days earlier. I live in Ontario Canada. If anyone else has had a similar situation please contact me.

My 2015 ML350 Model, had 82,000 miles, then the catalytic converter need a replacement. Why? No solution from the manufacturer. The new replacement was very costly. I need help. Maybe a recall is needed.

Mr. Mercedes: Shake your head or roll over in your grave. Our new 2018 C43 AMG my wifes car needed new all season tires. I went to the Queensway Toronto Canada location and bought the rims and new winter tires about $4000.00, Free storage of our original tires and the new all season installed. Early April rolled by and the weather was warmer time to change the tires, this is when it started like a ** show, my first appointment was today May 29th 2018, requested a pickup and leave a loaner vehicle. We live 2 km away. Abruptly was told NO DON’T OFFER THAT SERVICE”. Went there for my 7.30 AM appointment, the staff opened the door at exactly 7.30am, No greeting other than running in circles getting the staff papers ready to do the staff job, then a HALLLLO no face to face contact. Impolite then I was reprimanded that I was early YOUR APPOINTMENT IS 7.45”. Is there a charge $70.00. You’re kidding. Im not paying to have my tires put back on, WELL YOU BETTER TALK TO ANOTHER STAFF. In the meanwhile other staff are coming to work and exercising their legs getting limbered up for their job but nobody, says hello or BOO. Then Mr STAFF, came by 30 minutes later MR SHUTERMANN, non polite no effort to even come close to pronouncing my name. Then it even got stupider, Mr Staff WHAT DO YOU WANT ME TO DO WITH YOUR TIRES. Now Im asking, “Is this a joke”, for 15 minutes’ worth of work Im there an hour now. My other issues about the car fuse cover keeps falling off and the front hood had permanent paint discoloring, when this was shown, Mr Staff YOU DONT KEEP YOUR CAR VERY CLEAN DO YOU. Now we really get bazaar. MR STAFF says YOU’RE CRITICIZING ME PERSONALLY. Wow now we’re going down a really dangerous ** path unbelievable, the ** show continues. Then Mr Staff asked me WHAT DO I DO FOR A LIVING. I expect an apology from senior Mercedes management. Completely unbelievable.

I have owned Honda or Acura products for my entire life. I drive quite a lot but thought I would try something different this time. I really loved the look and feel of the CLA 250 and thought I would test drive it. I was hooked. I bought the car on the spot. Great sales and finance support. No issues there. However, after about 8000 miles, the car started to have issues with the brakes, electrical system and front end, which I am sorry to say, I was forced to document meticulously, wasting numerous hours. To make a long story short, I was treated so poorly it was staggering. And by a Mercedes dealership, which I really didnt expect. I have owned the car for a little over a year; it has been in the shop about two months out of that time and still is not driving correctly. The service manager and general manager are not only unhelpful, but downright rude. Stay away from these guys.

I am having a dispute with my dealers service. I had my r350 towed on a flat bed by a contracted towing service provided by Mercedes-Benz roadside assistance due to a flat tire that had recently been plugged. Luckily, the car was been driven in town at a slow speed and not at highway speeds with my children in the car!Extensive damage was caused to the under carriage and to the BlueTEC line because of this tow. I havent been with my vehicle or even an offer of a loaner vehicle, since Aug 31, 2011. Neither the dealer nor the towing company are taking any responsibility for the damage. I have finally directed the dealer to just repair the bare minimum so the vehicle may be driven.This experience has tainted my trust in Mercedes-Benz. I have every intention of disposing of both my wifes r350 BlueTEC as well as my E63 AMG. These two vehicles are my 5th and 6th purchases of Mercedes-Benz products. You can rest assured that they will be my last. If your are interested in salvaging a once loyal customer, I would be happy to discuss the details further.

I am the original owner of a 2001 Mercedes-Benz S-Class for which I paid over $85,000. My car has a mere 54,000 miles on it and is in superb condition. A few years following the purchase of the car, the thread on my steering wheel began to unravel, at which time I replaced the steering wheel. The same situation has occurred again, necessitating the replacement of the steering wheel for the second time in 54,000 miles. In an effort to appease me, Mercedes-Benz has offered me a whopping $150 toward the cost of putting in the 3rd steering wheel on this supposedly top-of-the-line vehicle. In view of their response, I feel that Mercedes does not stand behind their products, which are sold at premium prices yet often contain inferior workmanship.

My C300 Mercedes Benz with approximately 52,000 miles started to have an electrical problem about June 1, 2016. While driving at night, the headlights just went out: completely dark. I was very concerned about my safety, pedestrians and other drivers on the roads & highways. This problem occurred repeatedly over several nights and I decided not to drive at nights for next weeks. I took the car in to Mercedes-Benz of Miami (AutoNation) in Miami Gardens, FL. The diagnosis was that the wires to both headlamp units was corroded and would steadily deteriorate to where the headlights would become totally inoperable. This is outrageous that Mercedes Benz has used inferior quality electrical material that would corrode in a car with only 50,000 +/- miles. Of course, the repairs are not covered because the warranty expired at 4 years or 50,000 miles and the extended warranty expired 4 years ago. The cars sunroof also leaked and flooded inside my car on two (2) separate occasions. I paid the Dealerships to fix these leaks but the last repair was not done properly so now I have water and leaks every time it rains which is now nearly every other day during the summers here in South Florida. This leaves a damp, musty, moldy smell inside my car. Im unable to open the sunroof to dry out inside properly because the little PLASTIC lever broke as Id attempted to open the sunroof some months ago. Everything about Mercedes Benz quality has steadily declined to using inferior, cheap quality and plastic materials. That is why there is so many increase of RECALLS on all makes and models of Mercedes Benz cars and SUVs. Poor INNOVATION, PERFORMANCE & SERVICE: MBs Motto!! Customer Service Manager, Atlanta, Corporate Mercedes Benz USA offered a $260 - discount towards repairs to me, a twenty-eight(28) years loyal repeat Customer who has owned several Mercedes Benz cars since 1988! What an insult!!

I bought a 2010 MB C180 at an auction. I had slight accident damage and the key was broken in the ignition. As a result, I was not able to start the vehicle. I contacted one of the local dealerships and they were unable/unwilling to assist me in getting a replacement key. Please assist me in getting a replacement key.

I have a MB 200C Avantgarde Limited Edition 2009. Vehicle has just reached 45000 Kms & diff has become very noisy. The dealership has offered a factory rebuilt unit if I contribute $1500.00. The muffler also has something loose inside. I thought I was buying German excellence for $75,000.00. Never had a new vehicle with major problem at such low mileage. Will probably buy Korean quality at 1/3rd price & keep the change!

I bought my 2010 E550 only 5 months ago with less than 23K miles. Since I have the car, I have been not less than 6 times in the dealer shop for repairs. Today, I had to call the road service as the car didnt turn on at all, I have been told by the gentleman that showed up that there is an electric element killing the battery and I have to bring the car for service again. The first 6 times I have been in the shop is because the volume in the media system stops working, I turn on the car and randomly the volume on the radio would turn on. If the volume doesnt come, I will have no Bluetooth system, no volume on the navigation system, any music, etc. They have changed the radio, the amplifiers, the Sat. unit, but still the problem is there. I am probably too fuzzy to want to have music while I am driving my beautiful car and I also want to have the navigation system to give me instructions when I need guidance.The problem is not just the non-existing volume on the media system once in a while; the real hazard here is that when the volume comes back randomly, it does so at the loudest possible. This is a very serious problem because that very loud volume may scare you while you are driving. It can really cause an accident. I have been told that the problem is the BlackBerry attached to the Bluetooth system but I no longer have the BlackBerry with me and the problem is still present. I believe there is another problem in the car and they cant figure it out. I would like to know if anybody else is having such a problem while driving an E-Series or is it just my moody car. I think if they cant fix the problem, they should get the cars out of the road. It is a very serious problem.

I keep my vehicles maintained on schedule. My 2009 C300 has just turned 80k miles. Upon using my car to go get lunch, it ran fine. Upon leaving lunch, the door lock and panel lights worked but the car would not start. At all. Had a local garage check battery first. Not the battery. Car then had to be towed 63 miles away to Mercedes dealer for servicing. They also charged $149 to diagnose the problem and a $20 shop fee (I learned this is for towels, lubricants and misc items. Mind you, this is a Mercedes dealership). $1500 later I will be able to pick up the car. In researching this problem, before having car towed to MB dealer, I see many other people on various sites with a c300 and with the same issue.I also can not get a straight answer about the recall for a past rear lighting problem. They say the lighting recall from 2014 is closed, that work will not/can not be completed. I was not aware of the lighting recall as I was in the process of relocation in 2014 and did not receive any communication. Very disappointed in Mercedes customer service and reliability. As a woman, thankfully I was not in the middle of nowhere when my Mercedes decided not to start due to a defective part.

I live in Pennsylvania and have a 400 ft driveway that go up to my house. My Mercedes handles so well going up my driveway that I do not worry about getting home. People ask me why I take my Mercedes out in the snow and not my 4x4 pickup truck. I tell them I trust my Mercedes more than the pickup truck.

Recently I had an issue with my 2011 Mercedes E350 sedan. The blind spot sensors were inoperative. My car had just lapsed in warranty. I took it to the dealership and they told me that I would have to pay to get it fixed. I contacted Mercedes Customer Care and they were very helpful in getting it resolved amicably.

My experience has been nothing but a disaster from both Mercedes-Benz dealership in Kansas and MO. They are very racist against people of color especially to women. Ive never been treated so bad. You never get offered the same services as other individuals. This makes it very upsetting that I purchased this vehicle. After the salesperson was confronted about his behavior now he wants to try and pretend it didnt take place. Yes it did happen and he needs to own up to it. He doesnt need to work with the public. I dont recommend purchasing a vehicle from them to be humiliated.

Leaking fuel sensors on Mercedes Vehicles... Everyday, I run into more people with this problem. The dealers and Mercedes Benz Corporate only care about one thing >> PROFITS. If you are lucky, they may cover half of the parts and charge you the labor to repair/replace the leaking sensors. Just hope that your gas tank does not need to be replaced. They are getting hundreds of calls a day on these Leaking tanks and sensors. This will end bad for Mercedes One day in the near future someones house is going to burn to the ground because of leaking Fuel in the garage next to the water heater.My wife had the problem in her CLK550 2007. The dealer Fletcher Jones of Newport Beach gave us nothing but trouble and getting the problem fixed. Her car has 7000 miles on it. Shame on Mercedes Benz of America and Fletcher Jones Motorcars of Newport CA for NOT doing the right thing for their Customers. This is a Serious fire and explosion Hazard. The fix can run 1300 dollars all the way up to 3500 dollars if you need a new fuel tank. The estimates online say that as many as a million vehicles are using these defective Sensors (I think it is a lot more). Keep in mind these sensors are located directly under the rear passenger seats under access panels. In my wifes vehicle, we actually smelled the gasoline in the cabin and the garage. Also note all of the leads and electrical lines going into this sensors in contact with the raw fuel/gasoline.Defective products are not just inconvenient for consumers. When products fail due to bad designs or manufacturing flaws, they can cause injuries and cost consumers significant financial loss. Manufacturers have a responsibility to comply with industry safety standards and to WARN consumers of any potential dangers. If physical injury or financial harm results from their failure to do so, and when other consumers have suffered losses similar to yours, the manufacturers may be held legally responsible through class action lawsuits and complex multi-district ligation (MDL).

The cup and armrest facility between the front seats is empty. The passenger seats except the front dont recline to allow for back support and sleeping positions for passengers. The seat and headrest design doesnt allow for the back and neck contact to ensure support even when a standard neck pillow is used.

I recently bought Mercedes 2018 GLC SUV and really liked the car and upgraded the speakers to Burmester. Thought it would give me a good feel in the car with the music but I am totally disappointed with the audio system and I would rate 1 STAR for the speakers and 4 STAR for the car.

My husband and I were very interested in buying a Mercedes Sprinter van but before taking the plunge we decided to rent a 2011 Sprinter. I am very glad we did because I would NOT want to own this vehicle due to MAJOR safety considerations. Also, we had a VERY poor experience with one of the service advisor of this dealership.This is our story: We were traveling through Southern Oregon and were climbing one of the steep grades of I-5 heading into Grants Pass. Suddenly, we heard a loud “pop” and the Sprinter suddenly lost power. We were in the left lane and had to quickly try to get over. We barely missed getting rear ended by a car and then a big rig. It was terrifying. We managed to get off the Interstate near Hugo, Oregon. We didn’t know it at the time but the Sprinter’s computer deliberately put the van into “limp mode”. This means that the vehicle has a fraction of the power it normally has. When we found a safe place to park, we pulled over and contacted Mercedes Emergency Roadside Assistance. They told us that it would be 2 hours before a tow arrived to take the incapacitated van and us to the M-B Dealership in Medford. We called the M-B Dealership in Medford and let them know what was happening. While we were waiting for the tow, my husband accessed information on the internet and learned that this was likely to be an issue with the Sprinters turbocharger connection to the engine. There seems to be a variety of ways that the turbocharger on this van fails. Some of these failures result in expensive maintenance issues BUT some of them make this van dangerous to drive.My husband told the M-B what he thought the issue might be with this van. Turns out that he was basically correct. We asked the Service Advisor to let us know what was happening with the repair as soon as she knew anything. Not ONCE did this Service Advisor contact us to tell us what was happening in the subsequent 2 days. We were fortunate enough to call and reach another Service Advisor who kindly told us that the problem WAS the connection between the Turbo and the Sprinter’s engine and that it would take about 4 hours to repair.I later called the Service Manager and tried to figure out if there was a reason why the Service Advisor never bothered to return our calls. Of course, the Service Manager never called me back. Given the reputation M-B has for superior customer service, I was a little perplexed at this situation but later came to the conclusion that if you are frequently dealing with unhappy M-B vehicle owners, you probably learn not to return phone calls. In summary, I was so upset at this life threatening experience and the callous way the Service Advisor treated us that I would never buy a Mercedes vehicle and I will do what I can to warn anyone to stay away from the Sprinter van.

My ML 350 which is still under factory warranty had some surface peeling off exterior door trim and buttons on the steering wheel. The trim issue is esthetic only but the wheel button surface peeling actually affects the same operation of the car because the buttons which control important car functions are not useable. The two dealers I went to for service were the Palm Beach and North Palm Beach dealers and both were well aware of the problem from other customers and both told me it was my tough luck as the defects were not covered by the warranty. One said it was from driving and parking in the Florida summer sun but as I unsuccessfully explained I spend summers in Colorado and garage the vehicle un-driven in summer. THIS IS MY THIRD AND LAST MB.

I have had 4 MB cars/SUV and the ownership and dealers are fine but the financial department needs work. I just turned a leased SUV and then went on a vacation for a week. After going through the mail I saw the ending bill for the lease return. That was approx a week old. I forgot to sent right away assuming I have a bit of time. Within a few days they start leaving VM on my phone. I paid it like 2 1/2-3 weeks later and they still call daily. I made 36 payments x 4 different cars all on time and then they feel that over 10 days is late?? Relax and treat your clients with some respect. They need some training on the financial end.

I bought this car with 3k miles on it from Mercedes Manhattan. At the time of purchase it was 5 months old. The first 2 years were great. The third year the problems started. I have probably had every hose, spark plug, brakes, tires and many other items replaced. This is now my 4th year owning it and for the last 7 months it has literally been in the shop every single month. The check engine light comes on every other week at this point. I called Mercedes corporate and they told me to keep bringing it into the shop! Really??! A $100k car and they tell me to just keep getting it fixed! Absolutely useless! I will be switching brands!

I have a 2006 ML350 that has 100,000 miles and is worth about $13,000. The check engine turned on so I took it to the agency and the estimate to fix it is over $9,500. In the dealership they told me to call Mercedes USA and after a long talk and wait from them they offer a 10% discount on the repair. A car that has always been serviced correctly and that is supposed to last 300,000 miles definitely does not. Mercedes knew that those parts were defective and changed them on future models but they will not be fixing what they sold that is defective. I would definitely be thinking again about buying a new Mercedes in the future.DONT BUY MERCEDES.

I have been very impressed by its brand name because it has many features that make it unique and have unique features that make it a leader. And the most beautiful is that it is a famous brand and loved by many people. What makes me choose his/her brand among others is its many advantages including speed, internal features, ease of use, and abundance of refrigeration, making it easy, and available. What I do not like about the Taraz and often bothers me is the lack of the characteristics of the symmetry of the flash and the frequency of the circulation of many people and more than the same quantity of its price in the market.

If I could start by giving them 0 star, I would have. But unfortunately youd still have to give them something. Let me start by saying that if anyone wants to see my email records or phone conversation records that I had with MBUSA, feel free to reach out and I will provide them all to you. I leased a brand new C300, full package just about 3 months ago. Starting the moment I played any music, I heard a noise coming out of the doors, mainly the front doors. So, I reached back the dealership within 2 days, and I said there is this issue with my car. Sure, bring it back to us and our shop team should be able to fix it for you, said the dealership to me. The car is brand new, and its under 100% warranty. Long story short, over the last 3 months, I was given a loaner car for about 20 days! 5 different times, they had my car to work on it, different dealership, and yet, they are still not able to fix the issue. The issue comes in whenever I use the bluetooth to make a phone call, listen to any music, or playing a radio. The shops have tried changing the speakers, doors, entertainment system and so on. None of them fixed the issue. So what I did was that I thought I could call MBUSA and have them get involved with this major issue.Irene **, Executive Referral Manager, the person who I started communicating from the first day, told me that, Were sorry that this issue is within your car, and we are here to help you out. Sure! So, she offered me a $100 gift card to a restaurant! My first reaction was that, Are you being serious? She said, how about a $200 gift card to a nice restaurant where I could take my friends and family for a night. My reaction to her words was just unbelievable. I said there is no way that a customer would say yes to this, where they have to deal a car with a broken entertainment system for 3 years! How would you want this to go away?Anyhow, I emailed her, and I noted the conditions that Im willing to go with at this point, which one of them was to have MBUSA buy back their broken car and give their customers money back. Irene emailed me back (and called) and said Sure! We are going to work on this and it would take about 4 to 6 weeks for us to go over this. I said thats fine. As long as I know thats the case.After 5 weeks exact, she called me and said, We are unable to buy back your car and it is what it is. There is nothing we could do at this point! So, I discussed with her over the phone that, How would you even say that? There is 100% something wrong with the car you support in your region, and you say that you cant do nothing? She, again, said, We are sorry it is what it is and hang up the phone! In the middle of our conversation, she said her own words and hang up the phone! As easy/crazy as it sounds like. So, I got really upset, and I emailed her that, We were talking I believe, and you hang up the phone on me. That is not nice in no business environment. This is no buy it and you are on your own - This is The best or nothing. So after she received my email, she calls me back in 2 hours and said, Im sorry that the answer is not what I thought it would be, but there is nothing I could do. I asked for her managers name or email address where I could talk to them instead. And she refused to provide any. So I emailed the day after, 3 times, and no response. The day after which would be today, she emailed and said the decision was made by her team and Frank **, which I cannot provide you his information. Also, I am not going to reply to your emails after this. So, long story short, please do a bit research on the type of car you want to go with, and make sure you dont have to deal with these people. They are very rude, unprofessional, and untrustworthy and unreliable. I am, in fact going to make legal actions about this and as I have been told, this car is an easy 100% lemon law buy back, by the California laws. MBUSA just dont want to take it the easy way. Just remember, first they tried offering me a $100 gift card to a restaurant and have me let go of this case. Thank you.

You all have a little problem. You dont have a lawyer to fight for you. The only way Mercedes Benz understands you are serious about it is when you are filing the lawsuit. Listen, if you think you can win, spend the money and file your complaint with the courts and then send the outcome to the New York Times. They love to hear about the fights of the little people versus the big bears. Youll be amazed how quickly the office of Ralph **, VP of Customer Care at Mercedes Benz USA in Montvale, NJ call you back. If he doesnt, hire a big rat and put them in front of their office. I would assure you lots of fun doing this. Either they quit or they will make better cars. Remember, it is all a little game.

MB ML350 Bluetec 2012 till 100,000 km. I came to official MB service in 2014.09.06 and MB service till now 2014.11.24 cant repair my car without any explanation. They cant tell when exactly my car will be ready. It is very stupid and unprofessional. I send official claim (by email: [email protected]) to Daimler AG in 2014.11.03 and only after 17 days I receive answer, We receive your claim and we come back as soon as possible. Again NOTHING. I am very disappointed on MB ML350 quality and on MB official service.

I have driven Mercedes for the past 19 years. In those 19 years I have owned 6 Mercedes. Never and I mean Never have I ever had so much problems with a car. I never leased a car, I always bought it, but this time I have a lease and this car has given me problems from day one. I have complained to no avail; they try to tellme that it is normal for the car to drive the way it does. Well guess what if that is true then I will never drive another MB again. I would rather drive a Hyundai because this car gets me car sick to drive it and not only that I am afraid to drive because I might get into a car crash because of the way it drives. They say that the turbo is making it stop and go and shake. We have a brand new Porsche and it does not do what this car does. When I am at a red light and the light turns green the car stalls. I have taken it back several times. I am tired and I believe that I should just go through the Lemon Law because no one seems to want to help. Mercedes calls me every time after I pick up my car to ask me how my experience was and I tell them but all they do is nothing except say oh Im so sorry. I am done with MB.

I bought my used 2002 Mercedes Benz c230 about a year ago with a small used car loan. Everything seemed to be okay with the car but that only lasted about 500 miles. Everything on this car is broken. My dashboard is dry rotted and chipping away, the side door panels just come off when trying to open them up from the inside. Everything I touch literally just falls apart in my hand as if its been put together with Paper glue! The controls that open and close the windows have literally just popped off and are hanging there! I have electrical problems, my windshield wipers dont work (I live in Florida), my air conditioning doesnt work... Ill be driving down the road and my engine just turns completely off and I lose all power to everything including steering. My SRS light is on so I have no locking seat belts, airbags or horn. The car is literally a death trap, I seriously am concerned for my safety driving it and to fix all these defective things that are happening is going to cost probably 100 percent of the worth of my car. Im a hard working person, and this car has been nothing but a big hole I throw my money into. Im still paying it off so its getting parked and Im biking to work. Thanks, Mercedes for ripping the public off with this piece of junk!! Btw the car has only 70,000. I owned a dodge neon with 215000 miles on it that ran better than this!

We purchased a new GLS 550 SUV in 2017 to replace our 2004 Toyota Sequoia with over 200,000 miles. The Mercedes has been a disappointment from day 1. Terrible handling in rain and snow. The ride is stiff and uncomfortable. Expect to pay over $2,000 for tires every 20,000 miles. Simple oil change and service will set you back several hundred. We could never get the radio/nav to consistently work in spite of numerous trips to dealership. The best part is we leased this vehicle in 2017 and the lease expires soon. We are under our mileage since we continue to use the old Toyota Sequoia as it is more comfortable. We actually plan on paying the remaining 2 months on the lease and returning vehicle early since it only takes up space in the garage. Our next purchase will be another Toyota.

Vehicle engine failed after this brand new vehicle had only 23 miles on it. Stunningly poor quality for a Mercedes. I’ve owned other MB vehicles without issue. But it feels as if quality control, from delivery of vehicle to end product, has massively deteriorated. My advice, buy another brand.

I have owned BMW, AUDI, FORD, MAZDA & HONDA. In 2013 I purchased a pre owned certified series 2011 ML350 from Mercedes St. Catharines, ON. Before the warranty was up all sensors died and the car went into limp mode. The dealer fixed this issue. Post warranty this is what has gone on the vehicle now. Timing Chain, Transmission, Oil Seal, Sensors Again, Seals for oil intake & filter housings and Transfer case for Transmission. I contact MB and they said sorry they could not help. I recommend that you never buy an MB product.

300 E Cab 2012 - When I ask command blue tooth to call name from my phone book list it only gives me the option to call only one of 3 phone numbers 1-2 or 3, intermittent problem but recurring on more than 4 different times. Also drivers seat belt does not completely retract. Also strap gets caught in door.

I bought a brand new 2014 S-class, spending a grand total of $134,000. This is my third Mercedes Benz product. I gave MB another chance after learning they revamped their quality control and assurance programs. The past two cars had its share of very expensive problems, both electronic and mechanical. I have MB another chance on a S-class. Beautiful inside and out, great performance, and loaded with mind blowing tech. Its the biggest purchasing mistake I have made in my life.The first 3K miles resulted in speed sensor failure. At 3.5K miles, another speed sensor failure. At 5K transmission warning light. Dealer could not remedy until they consulted with MB. Warning light reappeared after three days. Decoded and reset fixed it. Now comes strange vibrations during shifts that can be felt in the accelerator when pushed. Dealer claims simple adjustment needed. Problem not solved to date. At 7K instrument/video cluster vibration during highway speeds. Dealer cannot duplicate because they cannot drive it above 65mph. The vibration seemed to remedy itself but I do not believe its resolved. I also complained about the significant amount of brake dust from the front right wheel/brake. Dealer replaced brake pads. At 10K the transmission warning light reappeared. When pressed hard, the transmission would jerk/jump/shoot like a true piece of junk manual transmission. At this point, I made it a mission to return the junk to the dealer. I didnt care how much I would lose, I just wanted them to take it back. The lemon law may have applied but I dont have time to jerk around with MB after three of their cars. I drive quite a bit between hospitals for work and my time is valuable. The amount of time I spent going back and forth to the dealer was nothing short of a nightmare. MB dealer will give you every excuse possible always stating that my S-class is one of a kind. Talking with other MB owners waiting at the service department, Ive learned that most of them were there because of a malfunction, not routine maintenance and/or oil changes like at Lexus. I do not have the car anymore and I have returned to living a normal life in a wonderful Lexus LS F. I have close to 12K with absolutely ZERO issues. ZERO! Goodbye Mercedes Benz. Strike three...youre out!

Good afternoon. I am a Mercedes C300 owner and recently I have had some problems with my car not starting...I took it to the RBM Mercedes in Alpharetta, Georgia for diagnostic review. The diagnostic presented with a problem within the steering column which caused the vehicle to not respond. I in turn looked up info on this problem and have noticed this to be an ongoing and unaddressed issue with the make and model years 2008-2009.My question to you, upon communicating my concerns to the service center who currently has my car for repair, is, what are you doing to rectify this problem and since it is an ongoing concern why has a recall not been done on this or why are customers being charged upwards of 1500.00 USD to have these repairs completed. I for one know the cost of repairs for a car in this category of cars, but I do not feel it appropriate that because an issue within the manufacturing of this vehicle is a cause for repair should I have to pay to have an identified manufactured deficiency repaired. I am very disappointed that this has occurred a number of times and nothing has been done to rectify the expenses incurred in this matter.

I purchased a 2015 Mercedes GL-350 in May 2017 with less than 20K Miles on it. I was told that it was still have full factory warranty on it until 4 years or 40K miles. About 6 months after purchased the vehicle; We started to experience an intermittent problem with the rear view camera and 360 view cameras; once in a while when we put the car into reverse, the screen would continuously flipping between rear view and 360 view. I recorded the issue on camera and brought it to the dealer. The mechanic at the dealer looked at the video and drove the car around for 5 minutes then came back and said that he does not see the problem at the moment so there is nothing they can do. About 8 months before the warranty expired, we began to have another intermittent problem with the transmission, every couple of months, the reverse gear does not work. You can put the transmission into reverse, feel the gear engage but the car wont move; we can rev up the engine to 3000 rpm and the car wouldnt move. The only way to get out of that problem is to drive forward for about 1/4 miles, then after that the reverse gear work again until the next time. We brought the car to the dealer, they test drove the car and did not see the issue, so they again told us, there is nothing they can do. Kept having both of these problems every few months, so we recorded the problem with the transmission on video where the dashboard show the gear in reversed, engine rev up and the car did not move (can tell thru the windshield). We bought it to the dealer and show them the problem. They again drove the car around for a few minutes and came back to tell us that there is nothing they can do because the problem does not happen at that time.When the warranty about to expire on this vehicle, I called Mercedes USA (talked to Erik). He told me I should bring the vehicle back to the dealer if the problem comes back, but I will be responsible for all cost of diagnostic and any cost associated with fixing the transmission. I told him I have detail dealer record/video of the problem existed well before warranty expired and it is Mercedes that could not fix the problem. He kept repeating the warranty policy of 4 years/40K miles and owner responsible for all cost afterward, and that was how the call ended. We spent twice the money on this luxury brand and this is how they treated their customers. I will never purchase another Mercedes or any of their franchise brand and I will make sure I tell this story every chance I get.

I have a 1999 SL500. Car will not start. Dealer says key is failing and it needs a new key. Mercedes no longer makes this key. Car is inoperable. I’m waiting to see if Mercedes does anything. The customer care line offered me a 1,000 credit towards a pre-owned or new Mercedes for 2 years. What am I going to do with that? I have a car that does not run and cannot be repaired due to their negligence.

M-benz will hurt you. After my wife having a major electronic failure came home quite shaken just after leasing the Mercedes Benz sl63 AMG, I had the car checked. They said there were no error messages in the computer to collaborate her statements of the lights and the gauges going crazy inside and out of the car, with numerous error codes coming up. We later found out Mercedes Benz has their on board computer set to reboot with critical failure there by wiping the memory clean of the event. After other numerous electronic failures and not getting Mercedes to fix or even acknowledge them, even with photos and video, we were almost killed one night on the open highway on Oct 7 2013 when the same event that happened to wife finally occurred with me in the car. When the electronics went on rampage and freak-out lights flashing, bells dinging, flashing error codes and emergency message causing me to try to get the car on the shoulder of the road, I struck a piece of tire left on the road probably by a truck. It took the whole front of the car out. After 6 weeks of waiting for our car I called Fletcher Jones in Nevada. They told me they could not get the error codes to clear but not to worry, they were going to get it cleared up. 2 weeks later we got the car. I asked what it took to get the codes cleared up, he smiled and said the tech crashed the on board computer and it reset itself. When we drove the car back home from Vegas we had transmission trouble and error codes. I called Fletcher Jones in Las Vegas Nevada. They told me to take the car to Fletcher Jones in Ontario, 15 miles from our home in Verdemont CA. They kept the car for a few days and when they returned it they said there was nothing wrong with the transmission and there were no error codes. After several trips back to the dealership, half of the time they would not take the car. They refused to keep it till it was fixed and they would call me when the part came in. Before the part came in we were informed that my father in-law was on his death bed. I called, explained the situation and asked if they could expedite the part so we could take the car back east. I was informed by party dial that their main tech guy, George, said the car was safe to take back east the way it was.On our way out to pa, when we reached Flagstaff we started to have problems with the trunk not closing and the trunk opening while driving on the highway. By St Louis we had electrical problems and the trunk would not lock or close after opening. We drove to pa with trunk wired shut. While in pa the car was at Mercedes 4 times in 5 weeks. We were forced to stay an extra week waiting for parts to come in. We were told that the electronics were screwed up in the front of the car. Just outside to Amarillo Texas the same thing happened with the electronics that caused the accident and damage to the front of the car in October 7 2013. This time we caught it on video. We almost made it to the side of the road just before the car stopped running and went dark. The car coasted to a stop. We had no cell reception. We waited in the car for awhile. Out of desperation I tried to start the car and it sprang to life like nothing happened. Thank god we got this on video. It DID not matter to Mercedes Benz when I sent the video to Fletcher Jones in Ontario. They said not to bring in the car, they would show the video and Mercedes Benz and get back to us. They never DID!!! So much for the mantra the best or nothing.

I have a perfectly maintained 2012 S350 Diesel. The navigation is so poor, my iPhone works far better. In order to get the improved navigation disk, I must pay $300 for the update disk and another $250 for a security number to unlock the update disk I bought. I already paid for a navigation system when I bought the car. Now these greedy Germans want $250 just to unlock the disk they sold me. I could buy a new iPhone for what they gouge customers. Im done. Never again will I own a Mercedes-Benz.

I have owned and leased multiple vehicles with Mercedes for years; one, which is under warranty, is the subject of this complaint. The moonroof opened, and never closed; because it is still under warranty, I took it to our nearest Mercedes dealership for repairs. This was in November of 2020. Now in March of 2021, my vehicle sits, abandoned and without repairs in the same dealership. I’m being informed there is no E.T.A. for the PRODUCTION of the required part that has failed on the moonroof mechanism. To make matters worse, they can’t even force the door shut so that the interior of my vehicle isn’t subjected to the elements, or for me to be able to drive it until the part arrives.We were given the customer service contact information for Mercedes Customer Service, and have come to find that they have absolutely no interest in aiding us in this issue. We were assigned to the Executive Referral Manager, Melicie. She took our information, informed us that she would be making a case file for us, and would attempt to find us options or some sort of resolution. Then, that was it; it’s been over two weeks and haven’t heard back from her; she will not return our phone calls, and when other representatives answer and make a friendly comment about “oh she’s in today”, after that they are unable to locate her or get her on the phone and “would we like her voicemail”. No I do not want her voicemail any more, I want my car back! I appreciate the loaner and I appreciate all that Star Motor has done for us, because they have their hands tied - but isn’t Customer Service here to Service the Customer? The loaner is not the sports SUV that I bought my wife, the car she loves but now is weary to have back because of the unavailability of parts. We continue to pay for this vehicle, we continue to pay for the full coverage insurance, we continue to wait. Is that what we’re supposed to do when we’ve been such faithful customers for so many years? Is this what thousands of dollars a month buys you? I would like a resolution, I would love a call back - I want the type of service I thought Mercedes was supposed to give their customers. Is it fair that this representative, Melicie, is laughing at us - or doesn’t want to deal with us, a Mercedes customer? Maybe an $84k car note to them is not a big deal or important, but this is years of hard work for myself and my wife.

My wife recently exited our C300 MB to come back into our home. She came back to the car only to find it had driven off down our hill, thru our brick pony wall and finally thru our neighbors boulder ditch. 7 weeks later, the insurance company totaled the car. In the meantime we have been complaining numerous times to MB head office over the fact that the car has always exhibited a safety feature in which it shifts into park automatically whenever, and every time, the door is opened. The one time we needed it to, it didnt. Failed completely and now we have lost our car. What really is disappointing is the fact that MB USA has completely ignored this and frankly if this safety feature doesnt perform, then the next time the car runs away on someone, the results could be more tragic than it was this time. Shame shame shame on MB for caring so little to even address this with us.

I recently received a declined letter for a Credit Mark dispute. I kindly asked Mercedes Benz Financial Credit department to please reconsider their decision, since Im not in concurrence with their final verdict. My record previous to applying for the Auto Monthly Payments were always paid on time, without a delay. My paid tracking record is impeccable, and Ive never missed a payment.I recently applied for the Auto Monthly Payments for my Mercedes Benz account and I requested the Auto Payment form. I received the adequate documents on April 7, 2014 around 4:50pm. Once I received the form, I submitted all paperwork via fax on April 8th, 2014. The reason I requested the form on April 7th, 2014 is because I wanted to begin the Auto Payments for the month of May 2014. In addition, I was aware that the May 2014 invoice was due on April 21st, 2014 which is the main reason why I wanted to expedite and begin the process early on April 8th, 2014 so my payment due on April 21st for the May 2014 invoice would begin immediately. On April 8th, 2014, I submitted all proper documentations via fax, including an attachment of a VOID check. I called Mercedes Benz several times to follow up if they received my fax and the representative said they would contact me if there were any issues or mishaps. I never received a call or notification. As a result of never receiving a follow-up call, I expected all the paper work to be set up correctly after faxing the forms. Also, I assumed the auto pay would begin effectively on a monthly basis beginning the month of May 2014.Unfortunately, I was never notified that they received my fax. After numerous failed attempts to get in contact with a customer representative, I was able to get a hold of an agent. The agent informed me that they indeed received the fax, but it was considered incomplete because the routing number and account number were in the wrong sections. I was never informed that the invoice due on April 21st for the May 2014 payment would be delayed because I had to re-submit the paperwork. The representative told me since they had to make corrections on my routing number and my void check, I should not worry about any late payments. I was only told to re-submit the paperwork so the Account number and Routing number would be in the correct section. This error should have not have delayed my April 21st, 2014 payment for the May 2014 invoice. Consequently, my credit score was lowered because of this erroneous matter. Im extremely appalled with the lack of comprehension from the agent and misinformation. My credit score should have not been affected, and it was!Now, the auto monthly payments are currently effective on my account, however, during the month of May the Auto Payment form was not effective due to the fact that there was a setback on Mercedes Benzs part asking me to resubmit the paperwork even though the information was all correct. After speaking with several Mercedes Benzs representatives, I did received several apologies for this inconvenience and was told that they do see on their records that I sent out all correct paper work with the void check as well as proof of me calling to follow up on the documents I faxed.Because my auto monthly payment plan was in fact delayed for the month of May 2014, this resulted in my credit score being lowered. I plead with you to please reconsider removing the credit mark of 30 days which affected my credit score. I never had a low credit score, and this is affecting my personal and financial life tremendously. Im disputing this credit mark because the initial request for my Auto Payments should have been completed on April 8th, 2014 and should have been effective immediately without any delay on payment.The forms were ALL complete, filled out with all the information needed to begin auto payments on April 8, 2014, including a void check which should have been enough information. My payment for May 2014 was never late. I re-submitted the revised documents when I was asked to, and I would really appreciate the credit mark being removed and corrected, as I have been a faithful and loyal customer and have an exceptional paying track record. And I would appreciate my credit score not being affected by this glitch that was due to inaccurate information. I would highly appreciate it if this important matter is being taken care of immediately, as its ruining my financial life.

I have only 16,500 miles on my C250 Mercedes that I leased short term (Im currently at 24 months of a 27 month lease). Took my car in today for B services which was prepaid. I was told that my rear tires are bald and that I need to spend $700 plus to replace them before end of lease term which is in two months. And if I dont, Ill be charged when I turn the car in. This is in addition to the $600 disposition fee which I should never have agreed to. Ive leased cars my entire life and have never had to replace tires on a car after such a short period of time. Is Mercedes installing poor quality tires for this purpose? The service manager told me that they use tires for performance and not for wear and tear. Ive never had to pay so much to dump a leased car! I will never buy/lease a Mercedes again!

2010 C-300 4matic - I purchased my first MB in August 2014. Very excited and happy as this was the car I had always wanted. I have not even made my first car payment and the car was not shifting properly then on my way to work acted like it was in neutral. I pulled over and called roadside assistance. Car towed to dealership where I have been told the transmission is gone. I do have a warranty on this car; however; I was told that they could not locate a transmission in the whole United States. I was given a loaner and told it would be a while before my car would be ready. I feel like I am being fed a line of garbage. I do not trust that this car will be reliable. I am at a crossroad as to whether I wait for this vehicle to be repaired or do I demand a refund and find another car. I am so disappointed and disillusioned with what I thought was going to be a dream come true. Any advice?

On April 3, 2012, I purchased a pre-owned 2007 Mercedes-Benz SL550 from a well-established Mercedes-Benz dealership for reliability and assurance. On September 13th, 5 months later, I heard a whining, grinding sound coming from the engine area. On September 14th, I took the vehicle to Mercedes-Benz of Encino wanting the dealership of origin to investigate the problem. Their diagnosis was replacement of the ABC pump. After considerable negotiation for what I considered their responsibility, I paid $3015.95. On Saturday, October 13th, I started my vehicle and a red indicator read ABC malfunction. Also, smoke exited from under the hood and oil leaked. Again, it was towed on October 15th to Mercedes-Benz of Encino. After inspection, I was informed the ABC system hose had burst. The initial assessment was $882 for repair. After several emails to the General Manager, I was informed the cost was $629. My argument is two-fold. Although, the vehicle was not certified pre-owned, I expected Mercedes-Benz to had fully inspected the vehicle prior to sale. Second, when installing a new major pump, why not install new hoses preventing this malfunction? The first repair cost was outrageous, and the second cost avoidable and ridiculous.

Serious safety issue on 2012 ML550: My pregnant wife, 2-year-old son and I were bounced like popcorn in the car on a highway when the air suspension failed again in 10 days after the first repair. My 2012 ML550, bought in February 2012 with 10,000 km, ran into a serious safety issue. The air suspension failed twice in just 10 days. The Airmatic suspension system leaks and failed twice within two weeks. The first time was on November 27, on a trip to the hospital with my wife to do the pregnancy test; malfunction in dash at a stop sign after 40 minutes on the highway. The rear of the car sagged and could not be raised. I barely drove it home. It was bumpy all the way while my wife was tested positive for pregnancy on the day. It was towed to the dealer. They found a leaky distribution line in the air suspension system and they claimed they fixed it on the next day. But we felt the air suspension very stiff ever since. Then 10 days later on December 10, a day before we decided to send it back to dealer for a check-up, while dining out, driving on the highway at high speed, the malfunction in dash appeared and the rear of the car sagged again! My pregnant wife and 2-year-old son and I were bounced like popcorn on the flat bed in the car and barely drove it home. We had it towed to dealer soon after. There were more problems with the air suspension this time: replaced valve, relay, and now the compressor needed to be replaced also and had to be ordered from Germany. The car is disabled at the dealership at the time of this writing.The car is unsafe to drive now. It is less than a year and with only 10,000 km on it. I demand the full money back including HST from the manufacture because the manufacture has refused to replace me with a new car at no cost.

I was enticed by Mercedes to buy this car. I was told that there would be only 150 in the United States and that you could never buy the same model with the color of the anniversary edition. That was all fine. They did not sell the color and there were only 150 made. However!!! When the 2019 E400 came out you can walk into the showroom and buy the car with the same color as my 25 year anniversary edition. Very poor of the mercedes company to do that. I have owned probably 7 or 8 Mercedes in my life, and I have bought last one I will ever buy. The car has devalued a lot because of this. I am looking into filing with the Better Business Bureau against such lousy practice of such a large company. I will never buy another Mercedes and I will tell everyone to never trust what they have to offer. So please!!! In my opinion look elsewhere before you buy and overpay for a Mercedes... Look at Audi or BMW before you trust this company.

I love my car which now has over 200 hundred thousand miles. It is safe, reliable and beautiful. I will not trade in or sell it until I absolutely must because it is now an extension of me. Its a luxury car, heated seats, makes me feel special, and smooth ride. I have received a higher level of admiration and respect from others when I drive my car. Since the car is an older model it does not have technical advances such as a screen on the dashboard to assist with backup parking, which I would love to have.

This is my first time owning a Mercedes and I must say, it has been thoroughly disappointing!! Heres my issues with the Manufacturer and the Car: This is a plug-in hybrid so I expect it to charge at any Charge Point locations available. My C350e DOES NOT charge at my work location - I have 8 Charge Point stations here, none of them work for my car!! The charging stations work for 15+ different models though with no issues - Nissan Leaf, Chevy Bolt, Volt, Prius, Ford, BMW i3, i8... The list goes on. But my Mercedes WOULD NOT charge here. And when I call Mercedes Customer Service they told me as long as it charges at home thats all they care about. The Charge Point stations is not their concern. I used to own a VW eGolf and I charged it at work for last 3 years without any issues.My primary reason for choosing the Mercedes C350e model was to receive the HOV lane sticker for it, Mercedes Pleasanton dealer told me they take care of DMV forms for it - this was great to hear. Exactly 2 months after the purchase of my car, I heard back from DMV that Mercedes has sent outdated form for the HOV lane sticker. Now I have lost 2 months time due to inefficient people working at the dealership!! The clock starts again now! Mercedes has an App for iPhone which can help with many functionalities of the car - called Mbrace. I wasnt able to link my car to my account for several days. Mercedes and Mbrace customer service kept blaming each other for the issues with the App - finally it got resolved when I had to take them on a conference call.In general I have noticed that Mercedes has silos within their customer service department - instead of providing solutions to customers they provide the GO-TO info and their phone numbers to me. This is very frustrating and I did not experience it with my other cars - VW, BMW, Toyota, Honda etc. Overall its my first time owning a Mercedes and so far I am yet to receive 1 satisfying answer from their customer service department. I wish there was a way to return this car!! Do I have any options?

I purchased a brand new 2007 E350 sedan on Dec. 2006. Have had nothing but problems with this car! Latest, gas is filling up into the back seat of my car! I have had nothing but arrogant and rude customer service from Mercedes of FP! The GM there is a racist, rude, no customer service compassion at all! I swear the mechanic there sabotaged my vehicle because I complained about what I brought my vehicle in for and what they did! Please! Do not take your car to Mercedes of FT Pierce or buy anything from those racist SOB!

I have bought a 2011 ML350 from Mercedes-Benz a 1.5 year ago. Now I went back to same dealership to trade in or sell it. I was told they dont buy cars that was involved in an accident. The accident happened one year before I bought the car from them, and it was not disclosed to me at all. So be careful.

Mercedes Benz 2005 ML 350 - On the morning of March 19th, I noticed a strong electrical burning smell from inside my car. Thinking it was something in my dashboard or with heater, I drove right to my mechanic. He at that time found out the cause of the smell was my driver side seat warmer element was smoking and burned an approx. 2-3 inch hole right through the leather. (I was utilizing my seat warmer on this cold 32 degree morning.) The seat warmer had also burned right through my long down jacket causing a large hole, approx. 3 inches on the back of my coat. Luckily, the coat protected my skin or I would have had a burn on my left upper thigh area. I went to the local Mercedes dealership and was told it would cost me approx. $1,400 to replace the warmer element and seat top. When asked why I was responsible, I was told I was past my 50,000 mile/5 year warranty. I am extremely upset and angry with this malfunction, and Mercedes is very lucky I did not get injured or have my seat catch on fire with my small children in the car.

With under 40,000 at the initial start of the check engine light coming on which no one else besides MB has ever serviced, I had to get the balance shaft replaced in the motor at my total expense. From reading reviews and information from this page and other pages they said it was best to take the car back to the dealer for this type of job. I tried other Mercedes dealerships in Cleveland: North Olmsted gave me a phone estimate of $10,000, Mercedes-Benz of Willoughby Leikin said they were too small to handle such a big job so I ended up taking the car back to Mercedes Benz of Bedford where I originally purchase it for a mere$7,036.51. I associate this cost with me being **, female, prior neg. post and phone calls. This was the worse purchase I have ever made in my life and I would NEVER buy another Mercedes. They do not stand behind their merchandise. I think they tossed a coin to see who was going to service me (after corporate calls, because Bedford where I originally purchased the car new, never called me back). My conclusion: once the car is out of warranty they really dont want your business, unless its to trade the car in on a new one and they resell your old one for a mint. I know people are in business to make money but when your product falls short of what it claims to be I feel you are obligated to provide some type of relief. Word of mouth is the best advertisement you can get. When the words of many mouths is a negative experience in the end you lose. By the way Mercedes USA was a waste of my time. They did absolutely nothing.

Craftsmanship is superb. Fuel pump replaced at 85,000 miles. No other problems at 95,000 miles. Tires and brakes are expensive. I purchased lifetime warranty due to expensive repairs. Added expense for diesel additives.

Recently I had the misfortune of seeing what Ethanol can do to a very expensive auto. My Mercedes SL 600(12-cylinder) simply stopped running while on a major road in NJ. I was able to get it to a nearby mechanic who diagnosed a fuel pump failure. A new pump was installed and the car quickly stopped running while burning out the pump. It was towed to Mercedes where it sits for over 4 weeks after they installed a new fuel TANK... a fuel tank!! I believe the damage done to the engine is catastrophic and it isnt going to end well with MB. The tragedy is my 150K car has very low mileage since it was my toy. It never saw harsh weather and sat garaged every winter. Problem is Mercedes knows Ethanol is Hygroscopic and mixes with water. Being heavier than gasoline, this mix of ethanol and water settles to the bottom of the tank where it corrodes metal and rubber gaskets. Think about this; Ethanol that precipitates out of gas settles and the Ethanol now becomes concentrated to mixtures greater than 20-30%. Read up on what this % of ethanol can do to a motor and fuel system.The Marine industry has been living with this nightmare for over a decade...

I have had numerous flat tires with my S550 (6) and now my 2014 E500 (5). I live in Westchester, NY. I know that the roads in the Northeast during the winter have numerous defects/potholes which can cause problems with tires. However, the low performance tires on such cars as those listed above become flat without going over deep road defects. Essentially, these tires are not safe to ride on the roads during the winter in this area. I have gone with Mercedes because of safety reasons. However, after my past and recent experiences I do not feel comfortable/safe driving my car at the present time. To pay $1500 a month and have to keep my car in my garage seems to me criminal.

I bought my second GLA here in Brazil at a dealership called Itatiaia. When I picked up the vehicle on 21/oct/15, just as I was outside driving by the first block I noticed a noise coming from the front suspension. I drove back to the dealership and informed to the same person that delivered the car to me. He said it was probably a kind of dust that would disappear soon. After some days the noise was still there and I took the car to be service at another dealership EuropaMotors - that is situated just outside my home. I left the vehicle there on 29/oct/15 with 144km and it was appointed that the front left shock absorber was broken. They ordered a new part that took 3 long days to arrive.I bought a new car that came broken from the dealer. It is not a cheap car and Mercedes sold a car that was not even safe to go to the road!! (This part is essential to the security of the driver and passengers). I am very mad. After almost one week they returned me the car with the problem fixes, they said. Yesterday, the same noise appeared again. And now it is even louder!! I cant believe this is a serious company. I complained to the dealership and to the Mercedes Benz in Brazil. Nothing has been done to really solve the problem. I am now entering with an official complaint to the authorities and I hope to hear from Mercedes with a solution. I dont want to buy an expensive car and receive a broken cheap car as they are proposing to me.

This is a serious safety issue. Our car suddenly stalls [three times] while driving. The reason was a failing [failed] crank sensor. Mercedes never informed owners of this serious safety issue. Our vehicle was past their factory warranty, therefore we had to pay $504 due to the this problem. Mercedes Headquarters in New Jersey refused all or any compensation. Safety issues do not end because the factory warranty expired. Maybe they should experience the stress and helpless feeling of driving 65 miles an hour and have the engine shut off!

I will be very brief. THIS IS THE WORST SUV YOU CAN GET. Having this experience now I would love to get Hyundai or 2 of them for the same price and live a quiet life with money leftover so I can go to Hawaii. Problems, problems and problems, MBUSA is a worst dealership in US which does not even stand behind their products. My local garage was more helpful than their service. Just an example (not to mention legendary brake light socket problems), both of my front doors power locks have stopped working after 15 months (could not survive one winter in New York due to cheap plastics used in actuators or something). Even my Ford Expedition truck is better quality than ML350 and I have never liked Ford quality. BUYER BEWARE: STAY AWAY FROM MERCEDES BENZ. I AM SURE THAT CHINESE ARE MAKING BETTER CARS THESE DAYS THAN GERMANS. SHAME ON THEM. SAVE YOUR MONEY AND HEADACHE.

I have a 2010 Mercedes-Benz C300. It was leased on 5-18-10. Transmission replaced on 9-14-10. Problems started on or about 6-1-11. I have been into the dealership to have it repaired and still not corrected (currently at dealership). Attempts to repair were on 6-1-11, 11-16-11, 12-7-11, 1-10-12, 2-13-12 and 3-12-12 (currently there). Lemon law letter was sent on 2-21-12. No response to that at all. I’m very angry and just want out of this lease once and for all.

A range of problems from drive belt being replaced, alternator, the lights inside not working, clanking from the engine when aircon is on, rear end noise, the car sliding on acceleration (rear end) and then the car misfired and a near miss with a truck. Mercedes has fixed all other than clunky noises and aircon noise. They tells the car is safe, then why is it sliding on the roads and lacking power on acceleration. In the process of picking up my car an hour late from my workplace, they get me a parking fine. They then deliver it back to my home late also. They indicate they will pay the fine, I have confirmation of that. They have not, and the fine has increased. I receive paperwork advising no known issues, though the engine light code paperwork has the misfire in ignition coil noted. My guess is notice done as my car is still not driving well. I ask my complaint to be sent to their CEO. I have not received confirmation of this. Silverstar in Doncaster had advised me that my car is fine and what would I expect of a 2 year vehicle. They offer to replace mine with a demonstrator and inform me they will offer me 35,000 for my 50,000 car and I will need to pay them the gap of 20,000. The dealer principal recommends that yes you should go to consumer affairs. Poor service, poor quality 2012 c180, very disappointed. Here I am now driving a car that does not accelerate and with continuous engine noise and malfunctions. Level of safety felt: zero. I am now due for a service though do not want to be humiliated at a Mercedes Dealership in Victoria again.

Since I purchased my 2007 E350 sedan, I have spent over $12,000 in maintenance and repairs. Specifically, to name a few of the repairs beyond the usual maintenance, in December 2011, transmission repairs in the amount of $2,219. In December of 2012, my car completely died at midnight at an airport 30 miles from my home. That repair was $3,539 for transmission issues. Mileage: 62,000. In January of 2013, the same problem occurred with car dying. This time they did not charge me since it had been repaired a week earlier. In August of 2013, another $2,354 for transmission issues, including mounts (same thing from Dec 2011). My car has relatively low mileage for a car purchased over 6 1/2 years ago. I have always taken my car to the Mercedes Benz dealer for maintenance as required and have kept up with it. All service records are at Mercedes. I find that these are exorbitant amounts to pay for a luxury car, with low mileage. I expected far more out of Mercedes. I will NEVER buy a Mercedes again.

I have a new 2018 Sprinter Van 3500 and because of needing a windshield repair discovered rust under the windshield on both side in the channel the windshield sites in from top to bottom. Mercedes is claiming that the rust is due to a conversion to a Class C RV as the roof of the cab was cut by the converter and metal particles caused rust to develop under the windshield and it is not a Mercedes problem. I am having a difficult time understanding how metal particles from a conversion would make their way under an already installed windshield on both side from top to bottom in the center of the channel, not at the outside edge. I am disappointed in what I thought was a quality product and the difficulty experienced with a Mercedes dealer in correcting the rust problem. Not wanting to correct the problem on this Mercedes Sprinter would cause me not to purchase another Mercedes.

Mercedes slk 350 - 20,078 miles and its been in Mercedes shop 6 different times for all kind of reasons. 2 different times for wheel sensors once cause headlight come loose and fell battery replaced after one year. Parking light snapped out of bracket. Trunk opened while driving down hwy for no reason. Has other electrical problems that occur every so often. Spoke to customer service to no avail. Vehicle never been in a accident. Just very low mileage car. Dont buy Mercedes and oh also when you take it to the dealership you gonna wait on parts too.

I bought a new GLC300 and it has had squeaking brakes almost the entire time Ive owned it. Mercedes told me they were aware of the problem but didnt have the parts to fix it last year. They finally did after 6 MONTHS, now the problem is back! I left a message for the service manager yesterday (he had a lunch to get to). Then I called customer service. I STILL HAVE NOT HEARD FROM THE SERVICE MANAGER. You think you are buying a high end car but in reality the service brings down the brand. So disappointed. I owned a BMW prior to this car and I should have stayed with them, their service is top notch.

I purchased my second Mercedes a 2013 GL450. In the less than year I have owned this, the check engine light has been a three-week issue to fix. Just after I passed the 50K on miles and just over the time of 4 years the check engine light came on again. $150 to diagnose. They required a compression test as the results was a cylinder losing compression. $400 to run compression test. After a few more days I receive a call that the #5 cylinder head is bad and will need replaced. Losing 60% compression, bleed off on idle. The cost for this repair was going to be $15,000.00. My question was what makes this happen to a car with only 53K miles on it? Manufacturer defect or a poor build job? No real answer other than it was going to be expensive due to the parts to replace, labor, machining that would need to be done and about 2 weeks to fix. Shy of an attorney at this point. I said this needs to be taken care of by Mercedes. Is this a common situation? If so then a new class action lawsuit needs to be filed. A few more days and Mercedes said they would split the cost with me. Now we are at $7500 if nothing else is wrong once they get into the engine. Still this should be on them for something this major with a car that has no more miles than this one has. $15K is 1/2 the price of the value of the car almost. Crazy. I have tried to get Mercedes to take care of this one. It should be on them for something this major with a low mileage engine issue. Still fighting trying to get this fixed. Any suggestions? I am open.

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

Mercedes S550 is one beautiful vehicle. I own three of them. I just fell in love with this vehicle the very first time I saw one. Great ride, one of the best I ever rode in! Quiet ride, to the point where you feel so comfortable you want to rest instead of driving this vehicle. Now there is a good side to anything and there is the other side! Someone once said if you have to ask the price you must not have the ability to afford the cost to make repairs! First order of business, vehicle warranty a MUST! You ended up selling your first child to keep it on the road. Average maintenance cost per year $2,000 to $3,500 even if you have a good warranty. Tires, tune up, head lights for starters. The ride, the looks, the style might be worth the price to you.

I got a very nice Mercedes Benz new B Class - a demo vehicle that has less than 3k on it and its diesel. A reasonable price deal was agreed upon and according to the MB dealer, fuel filler would be sorted before collection. No chance. Two fuel flaps later and after they have collected (Greenoaks Slough) and put a chip on my windscreen, they cant fix it to get it fitting correctly. MB customer services wont do anything and say its the way the vehicle is designed. Yes. They do MB cars with bits that dont fit. This is my first MB, I am very pleased with the car but not the after sales. This is no better than a back street car lot with a second hand car salesman. I had a C class loan vehicle while they had a look at my vehicle and its fuel filler flap is just perfect. I know its a different model but the principle is the same. It also proves that MB cant do it right. Why, MB? Never again, Im afraid!

I have had 3 Mercedes previously but the Mercedes C200 CDI Estate is our first diesel. The fuel economy is excellent and as we do a lot of distance traveling we certainly enjoy the comfort and the road handling. Being an Estate find the loading space in the boot great for trips to Bunnings and for trips to the beach with grandchildren and dogs. Have already done 150 kilometres in 4 years and with regular servicing hope to get over 200 kilometres before replacing it.

The Mercedes GLC 300 4matic has more luxury features than any other vehicle I researched and test drove. The surround cameras make it easy to park. It has all surround cameras, heated seats, and a comfortable ride that is adjustable to a more sporty mode. I like the seats better than the stiff seats of other makes. The auto hold feature makes it easy to brake and not have to worry about the vehicle moving. The automatic wipers make it easier to drive without having to worry about manually operating them. However, I would like to have air conditioned seats. I would also like for it to have a heated steering wheel since my hands are cold often. Also, Im worried about not having a spare tire even though it has run flat tires. Run flat tires tend to last much less longer than normal tires.

The brake sensor light came on in my Mercedes 350 ML. I stopped driving the car and took it in for service. When quoted a price, they said that not only do I need my brakes changed, but I need the rotors changed as well. I asked then what was the purpose of the brake sensor light if by the time it went on, the brakes were so worn that it affected the rotors. The response was that I should have brought the car in for service earlier. I have had numerous problems with this car. The door for the gas tank fell off. The service agent accused me of breaking it off. Why I would do something like this, I am not sure. The rear seat belts continually get stuck, endangering the safety of my children. The console between the two front seat squeaks. The rear view mirror is loose. All minor problems, but something you do not anticipate in a car of this type.

I have replaced 15 low profile tires and two rims on my 350E 08 Mercedes. I have had three blow outs so I was wondering if they had a recall on the setup. First 9 were Continental and the last 6 were Michelin. You cannot rotate the tires and I was not told this. There should be a recall on this tire and rim setup if there is not one. I would like to join the lawsuit!

Are you experiencing a design engineering defect with your MB E350 which leaves black stains on the molding beneath your 4 doors? I have it on my 2014, and see it on almost every white E350 that I pass. It is caused by a drain defect in the doors, which MB will not even acknowledge. Their arrogance is beyond belief. Their answer to me was to use Murphys soap.

The seat covering pealed (2009 C350) after 3.5 years for a garaged car. Since it has 52,000 miles, MB would not warrant replacement. It was a factory defect not a usage issue. I bought a luxury car and the interior doesnt hold up. Very disappointed in my first and last MB.

I own a 2014 ML350 Benz for three years and always have issues with the software, also on March 31st 2017 I was driving to work the same way I go every day and the engine shut off and the steering wheel to lock up.

Have a 3500 Sprinter Van purchased new in 2011... In the past year, have spent over $10,000 in repairs. The latest issue is that the drive shaft universal joints have to be replaced and the Mercedes dealership tells me that the whole shaft has to be replaced as the universals cannot be changed on their own?????? 2,000 for what would be a $200 job anywhere else. Seems everything about this van to repair is expensive... Def heater $2,000, trouble diagnosis $200, headlights rotted out in two years, alternator in three, blows out lights on a regular basis, radio has not worked since it was ahead old, etc etc etc... Worst van we ever had...

Purchased my 2014 C300 a week ago. Has 10,000 miles. Traded in my 2011 C300 with 75k miles. Had 2 other previous Mercedes also, 2002, 2009. All had approx 75k miles when traded and NEVER an issue with previous 3 cars. 2014 has the ECO start/stop feature which if you research is not a FEATURE but a problem. Roadside Assistance tech who came out yesterday to try to assist me was floored when he could not even jump start it as he believed the starter was gone. He called Tow company, who also could not jump and gave same opinion, crazy that the starter could be gone! The ECO start/stop is believed to be the cause and if you read other problems it does a number on the wear of a battery and starter due to the excessive starting and stopping compared to vehicles without this!!! VERY IRATE AND DISAPPOINTED out of my new car for 2 days and everyone is sorry for my inconvenience.

I have owned Mercedes Benz vehicles for over the past 10 years getting a new vehicle every 2-3 years. I have never had a need for warranty repair until now. What a complete failure! My 2013 S-Class left my wife and kids roadside nearly 2 weeks ago. Towed to the local dealer, 24hrs later I told that my 1 year old under warranty S-Class will not be covered and the repair will be $31,000+ due to lack of oil change. That is simply not true other than I did not have the oil changed by MB! I contacted corporate MB to dispute the dealer’s statement that the repair will not be covered under warranty. I was told someone would call me back within 24 hours. The following day I heard from someone who captured the information and told me she would handle it and I would hear from her soon. That was 10 days ago. No return phone calls! I called this corporate contact 4 days ago for an update and she informed me she has no update for me and would call me back. No return phone call! It has been 12 days, we are without our S-Class, and I have been renting a car myself while waiting on MB. I am disgusted by the poor service provided by Mercedes Benz! This is supposed to be a luxury brand that you pay a premium price and have an expectation of better than average service. That could not be any further than what my experience is. This is the first time I have ever needed warranty of a Mercedes Benz and this is a complete and utter failure! It has come to an attempt using social media to reach someone at MB that cares to service the issue since the normal channels have yielded me no results, not even a return phone call.

I bought a new MB E350 2014. The car has spent more time in the workshop than with us. List of issues: Noise in the front of car, noise while turning the car. The biggest issue with the car has been getting flat tires on passenger side three times in 4-6 months time. The tire get bubbles and then get flat eventually. This car is only 7000 miles in 18 months. Dealership keep telling us that it hit a pit or bump and other reasons to get flat tire. This is my 4th car and I never had any issue in any cars where tires get flat every two months. I am very very frustrated with this car and would never ever in my life ever ever buy or recommend anyone buying Mercedes Benz.