The battery in my leased 2015 Hyundai Sonata wont hold its charge. Purchased in October of 2015 about 8000 miles and about six months into the lease the vehicle failed to start repeatedly. This went on through September of 2016 with the vehicle having to be towed to the Dealerships shop approximately every few weeks to every two months... I grew increasingly frustrated and angry about the Dealerships inability to identify the problem. Eventually I filed a lemon lawsuit against Hyundai Motors and a small settlement was paid in December of 2016. The vehicle had just come out of the shop 9/26/16 (11 days) before! I breathed a sigh of relief when for over six weeks the vehicle continued to start (it appeared that the problem had actually been resolved). THEN on the morning of 1/17 of this year when I got in the car to drive to work it failed to start... it was in the shop through 1/30... again on 3/18 and has been in the shop since then while the Dealership continues to labor over the origin of the malfunction (which even Hyundai engineers have not been able to figure out). I am grateful that the Dealership has worked diligently to make sure that at least I am given a renter or loaner vehicle. I am no longer going back and forth having the car towed to the Dealership shop. I insisted that I be allowed keep the loaner until Hyundai Motors buys the car back from me. Fortunately, the Service Manager has been very sympathetic to my circumstance and hardship and has agreed to allow me to drive their loaner (a 2017 Sonata). Unfortunately, I have not had the same experience with the Manufacturer Hyundai. Eight days after my initial contact with them (3/20) I am told that I must communicate with their legal division through an attorney... I am just livid!!! The Consumer Affairs Division of Hyundai Motors fails to provide accurate and timely important information, fails to return call as promised, and is extremely negligent in the instance of documenting the details of the Ticket the department creates. NOW... I am forced to communicate with an attorney for a second time. In the meantime the monthly payments for the lease of this vehicle are still due...BUT I AM NOT DRIVING IT BECAUSE IT IS IN THE REPAIR SHOP!!! I will update this file as my situation continues to unfold.

I was in an accident where I was hit in the front. The airbags never explored. I thought they were to explore with any impact over 10 miles an hour. The impact pushed the grill up to the engine and totaled my car. Why it did not explode?

I was the 2nd owner of an Accent, it was one year old and after one year the front tires went bald, then the rims were totally oxidized. Now, 2 years later the window motors on two windows went totally bad and the dealership wants 400.00 for both. The customer service is horrible. My husband has leased an Elantra because his Hyundai Genesis turbo line broke and oil was spilling all over, dealership said it must have been something he hit. Would have felt it, dont you think? As soon as that lease is up, we are keeping the car just so we do not have to trade it in for another Hyundai, since we do not want to have to pay their fees. As soon as that goes through, we will sell it for a dozen apples. Never again, this company stinks. Buy American.

I had my inner CV boots replaced which were under warranty. After Hyundais service department fixed the inner CV boots, my car broke down about 2.5 weeks later (it seemed like a transmission problem). I had to have the car towed. They claimed they fixed something, without giving me any detailed information and it broke down again 1 week later (I had the same exact feeling of the transmission when it broke down, where I had to have it towed again - this is very frustrating and is extremely dangerous! The service manager informed me that the axle was broken on the first time it was in and it was fixed. The second time around I received numerous answers on what was wrong. They have claimed to fix the accelerator now, but there are several new problems. I did not have one issue with my car before taking it in to Hyundai for service. Now, we cannot figure what is wrong exactly because the computer seems to be malfunctioning. I have had the spark plugs and wires replaced.

A lot of people are talking about the big lie Hyundai used to increase sales. I dont know if it came from Korea or the greedy US division came up with it, but I am very disappointed. Like some others, Im not as upset about the mileage as I am about feeling screwed. I work hard for my money and do a lot of research before I purchase a new vehicle. I owned a 2003 Sonata that made me feel they made a quality product. The 2011 Elantra was priced at $18,400 on their website, along with the $1,000 customer loyalty discount. It would be the perfect car for my 16-year-old daughter.When I got to the dealer, theyre in such demand (because of the mileage lie) I had to wait until June when the 2012s came out. Then they tacked on a $1,995 market parity adjustment and customer loyalty discount doesnt apply to the Elantra. So I paid $21,500. I feel like a sap. Every day when I go out to the driveway, I am reminded of how your company took advantage of me. When I took it in for the mileage check for the fuel debit card, I talked to the salesman about turning it in for another car. The dealer (Jenkins of Leesburg, Florida) has a Volkswagen lot next door. My daughter and I agreed to trade it in until we were told it was only worth $12,000. Wow, do I feel screwed? Will I ever buy another Hyundai? What do you think?

I have two Hyundais and we are very pleased with them. However; I am very dissatisfied with Hyundais clandestine practices regarding Blue Link. My credit card was charged for renewal of the Blue Link in the amount of $148.10 on September 17, 2015. I did not receive my statement until October 21, 2015. I called and canceled the subscription but was told that I would only be receiving a prorated credit amount in the amount of ~$120 since I was one month into the subscription. I did not know I had the subscription until I received my card statement. This is clearly unfair and deceiving business practices the kind that the Consumer Affairs Division of the state attorneys office salivates over. I will share this information with the my friends who I shared my high marks of Hyundai with who also purchased Hyundais. With my vehicles, this will account for a total of 9 vehicles sold with my endorsement.

I bought my 2011 Sonata SE in April 2010. At about 55K the automatic transmission began shifting harshly. Within about 2 weeks the shifting had become a hard bang and the car was undriveable. The dealer spent three days diagnosing it but were not able to determine the cause. The manufacturer authorized them to replace the transmission. Over the months that followed, usually at highway speeds, the vehicle routinely surged in RPM from 2000 to 5500, but did not surge in speed.Two weeks ago, at 91K, the vehicle began to experience very delayed shifting from 1st/2nd and 2nd/3rd, surging in RPM before each shift so that when the shift occurred the vehicle speed increased excessively creating a jack rabbit start. This week while driving at highway speed the transmission jolted dramatically, the speed dropped, and the RPMs rose. I figured it had gone into limp-home mode. I parked the car, verified that it was in 4th (by placing it in the manual shift position), and called the dealership. I let the vehicle sit for a couple of hours and found that it drove normally. I took it to the dealership where they pulled codes which indicated an incorrect setting for gear ratio at 6th gear. This seemed odd to me since thats all electronically/programmatically determined, and it made me wonder if they had downloaded the most current transmission control module program when they installed the second transmission. They are now installing the third transmission under the 100K Powertrain warranty. I have not yet been notified to pick up the car.I am very concerned for several reasons: (1) The erratic transmission behavior has me afraid to drive the car, especially at highway speeds. (2) I am very concerned that sometime in the next 35K to 55K Im going to have to replace the transmission - and that it may fail due to not being properly programmed or installed. I have not yet heard back from Hyundai Consumer Affairs.

I own auto repair shop. Also I have a dealer license, I purchase a 2016 Hyundai Accent @ auction with 25000 miles, car runs beautiful, but we notice some weird noise when we put it in reverse. So we took it to this dealership (PRIDE HYUNDAI LYNN, MA). Long story short need a new tranny, dealership and this car company refuse to replace it because they said car was involve in an accident. Car is clean title, CLEAN CARFAX or CRASH REPORT, this F... people dont even know how a car runs. They only base everything according what a book said, STAY AWAY FROM HYUNDAI!!! THE FAMOUS 10 YEAR/100000 MILES FACTORY is a complete crap. Stay away from Hyundai!!!! For your own good.

So my car got towed last Friday and Ive been calling the reinstatement department for almost a week and they have so much attitude they yell at you. They wont tell you once what documents they need. You will be going back and forth to OfficeMax and your home. Finally, when you have all of the papers faxed, they will tell you they never got them. You end up faxing 6 times.

Hyundai came through for my daughter after about two months. On July 23, 2013, I wrote a review about her clutch problems. Less than a week after she paid approximately $1200.00 and was told nothing was covered by warranty despite the fact that other technicians were saying it wasnt her fault and the work and parts should be covered by warranty, her clutch went again, same problem. This time, they issued her a complimentary rental, replaced all the parts, and reimbursed her for two thirds of the initial cost. By rights, the full amount should have been reimbursed but by that time we were just glad to be done with the whole matter and relatively satisfied with the end results even though it took quite a bit of doing to get there.

I purchased my 2005 Hyundai, in late 2004. Since the day I owned it, I’ve had trouble with it, like from only 2000 miles on it the engine had a noise. I took it back 4 or 5 times, and they kept saying they didn’t hear anything. Well that is wrong, because the service manager that was there at the time heard it. I want to know what happened to him as he is no longer there. I went back one time to get my oil changed and found out that they only changed the filter and not the oil, which I could prove, so I made up my mind that I would never go back there for service. Now my car has only 48,000 miles on it and I have a real bad noise in the rear end. I took it up to them and they told me it was under warranty. A couple of hours later they called me and told me they would not fix the problem because of not having it serviced by them. The car would be serviced for as long as I owned the car, not by Hyundai but by my own service person, which should not matter because by law, you dont have to bring it to the dealer. This dealership has had a lot of problem with people over warranty work. I know of at least 13 people. The dealership has a bad name to begin with. Now that my car is 6-years-old, I am going to let people know just what kind of cars they have and how the warranty is nothing but a rip off. If I could talk my wife into it, I would like to paint the dealer’s name on the car to show what kind of junk it is and also let them drive it. Maybe thus I could stop another person from making the same mistake I made by buying one. You know it is a shame that when a person buys a car or truck, the first thing they look for is the coverage it has. By then if ever something would go wrong, they would not to be ripped off, like people from this dealership and the company. I will post on the internet and facebook for people to contact me, so like I said, I might stop someone from getting one of these cars. All I could say is thank you for reading this letter and to let you know my true feeling about a Hyundai.

Very angry with Hyundai Motor America. At the end of February my car had a warning light (the only one ever) Hybrid battery low, stop do not drive. After 2 days hunting for a battery, we replaced the battery only for it to be completely dead. Had it towed to the dealership. They run a diagnostic on it and tell me that it needs a power relay assembly kit replaced. Ok, so we have that replaced. The next day I call and they say, Well we replaced it but your engine is locked up! BULLCRAP! I have been going back and forth for over 2 months with Hyundai Motor America only for them not to stand up to their word!HMA called dealership to have them drop the oil pan and look for metal fragments, well guess what? They found metal fragments in my oil pan. Even knowing that these metal fragments are in there they are still denying my claim and refuse to replace my engine. They say my car is not part of the recall, imagine that! Is anyones car actually in the recall... I am so **! They are worthless liars! Would like to have an attorney to contact us all.

2010 Hyundai Genesis sedan has a problem with the automatic drivers seat. The seat fails to return to preset position when the car is started. Similarly, it cannot be manually adjusted when this condition occurs. This is a sporadic and unpredictable problem which the dealer has not been able to identify after four visits and approximately 10 days at the dealership. Customer service has assigned a case number to this issue but never returns calls or suggests a solution or suggestion to the problem. My only recourse at this point is to engage an attorney and file some sort of civil action. I am very frustrated.

I was the owner of a 2012 Tucson purchased in August of 2011 from Hyundai of Paramus. As part of my sale package, I requested a trailer hitch be put on the vehicle. The dealership had me bring the car in to the service department in early September to have the hitch put on. When I went to pick up my vehicle, I asked for the paperwork from the service. The worker there told me that since it was not being paid for by me but was part of my sales deal, that I didnt need anything. I said Supposed I have problems with it? They said just bring it back to the dealership, that the info is in the computer. I didnt know any better so I left. I went to sales to confirm what the worker in service told me and the salesman said No problem, dont worry if you have any situations, we will handle it.A couple of months later, I wanted to go fishing and was going to pull the boat. Well the hitch mating was too small. My friend laughed at me and said That hitch cant pull anything. It was kind of small. I went back to the dealership, told the salesman that sold me the vehicle that I needed them to change the hitch and put a 2x2 hitch like I originally requested and he told me he would get back in touch with me. Months past no contact. We forgot about trying to tow anything anywhere. It was just a cute additional thing on the back of my vehicle. (They never switched the hitch for me. I was told I waited too long, that the place that installed it would think it was used. I was never able to use it!)Anyhow, on February 9th, we had a snowstorm. I drove my vehicle home and parked it. In the middle of the night the break lights came on and would not turn off. I was going to take it to the dealership first thing in the morning but when I awoke, my car was in flames. Luckily no ones property except mine was damaged, anyhow. I had to report it the fire to my insurance. Instead of the fire being handled by warranty through the dealership, the insurance co. started a claim (the dealership refused to look at the vehicle). My vehicle should have been replaced - covered by warranty, but unfortunately was totaled out by the insurance co.Most of what I owed on the car was covered through the claim and I was left with a $5,000.00 bill. I requested Hyundai to absorb the debt because it was no fault of mine the vehicle caught fire. They would not. I asked Hyundai Motor Finance to absorb the balance due because of the fire and to consider my perfect credit with them. They referred me to Hyundai Consumer Affairs which did absolutely nothing. They said if it had been covered under warranty it would have just replaced my car, but since I had an insurance claim already started, there was nothing they could do...I wound up having to buy another Hyundai because I had a balance. I was hoping to combine the balance from the previous car into the new one. That happened but not with Hyundai Motor Finance. They wanted too much per month and a higher interest rate. So I got the finance with another lender for the new vehicle (2 years older than the one I had with nicks in the paint, took 3 months to get the touchup paint pen from the dealership they promised me with the purchase). The dealership was eager to serve me to get me into another vehicle. They were all polite and calling me and everything, as soon as I signed the papers on the new vehicle.All that stopped. I was never told by the dealership that the warranty money I paid which was included in the cost of purchase price of the vehicle I lost to fire was supposed to be reimbursed to me; I found that out while complaining about the financing company and the consumer affairs dept. of Hyundai from someone in recoveries. They let me know that since my account was now paid off in full, that I was due to receive the warranty money back from the 2012 vehicle.I got in touch with the dealership. They said I needed a payoff confirmation letter from the finance agency. I brought them one in the first week of April 2013 showing that my account was paid off in full on March 3. They put the paperwork in to get my reimbursement of warranty funds. They calculated what my expected reimbursement was supposed to be and gave me a copy of the paper which was filled out by the finance manager at the dealership. It plainly stated to reimburse the customer directly (account was pd. in full), attached the payoff letter. I waited - its now May, I call the dealership, no one returns my calls. I continue to try and call them and then have to go in person because no one would return my call.I was told when I went in person, they had to do my paperwork over again and re-submit it to the warranty company. They had requested information to know if I still had the burned up vehicle or if I had purchased a new car from Hyundai. Neither should have been relevant to my claim for reimbursement since the car was paid off in full! My papers went to the warranty company a second time. I waited until June and called the dealership many times. Finally, I called the consumer affairs division of Hyundai again to be given the number to the warranty company. I called them, they said, Oh, your funds were approved and the check was sent to the dealership.I was angrier then. I asked why it was sent to the dealership and not mailed to me. They said thats how they do it. Well I went to the dealership in person again because after numerous calls, they never returned my messages. I was told on July 2nd that they would have their finance department give them the check and I could pick it up on Friday the 5th. I told them I needed my money, I have been waiting for months and was told I would be called when the check came in and the owner signed off on it. I was never called.July 5th, I got very angry with the receptionist at the dealership because she would not get a live representative on the phone for me and kept transferring me to voice mails or to service, when I asked for specific people that sit directly in back of her station. She finally got me someone. That employee told me that the check was paid to the bank (the financing bank/Hyundai Motor Finance) on June 3rd, stated the total amount and everything! Now there is smoke coming from my ears. On top of them lying to my insurance company about the trailer hitch which caused the fire on my 2012 Tucson, they now have taken over a grand out of my pockets and I am still trying to recover from my losses.I call the finance company and speak to the representative who admits yes, I was correct, my account was paid in full on March 3, 2013 and does not know why I have not been sent my reimbursement of funds yet. She needs to speak with her boss. They put me on hold. She told me that they were going to have the check released to me on Monday, which would have been the 7th of July. I asked them why they kept it, knowing that I didnt owe them any money. They claim it had to clear 10 days (thats unheard of with chk.21).Anyhow, she was supposed to call me back on the 7th. She never called. On the 11th July, I called HMF Hyundai Motor Finance to see what was going on with my check. I was told by another employee that the check was sent out on the 9th. I figured I would have received it by now. Nope, still no check. I called yesterday and was told that they authorized the release of the check on the 9th of July but cant tell if it went out yet. Hum.. its July 18th, they have 1081.25 of my money, I was never late, never missed a payment and yet they got my money in error and for some reason dont want me to have it back... I am appalled. I left a message on their directors voice mail and he has not had the dignity to return my call either. I want them all exposed. Enough is enough. Oh by the way, my Certified Pre-Owned 2010 Tucson just broke down on me. The radiator cracked and I was stranded, roadside assistance (the only good thing I see about Hyundai came and towed the vehicle) and the dealership still has my truck for the 2nd full day now. I was not even given a courtesy loaner car and work far away from home. They seem not to be that concerned about that either. They are telling me you should be happy the parts are covered by the warranty. Well, it just ought to be.I have been given such a runaround, lies on top of lies, incomplete customer service and lack of real concern about any of the issues I have been experiencing with the dealership and the financing co. and service. Do not expect any more courtesy than what you receive before you sign the line.

Just needed to let you know if ever you decide to buy a car, I suggest you buy it from Hyundai. Let me tell you why from my own experience - I bought an Elantra GLS 2013, from Hyundai Gatineau. Now wait, just wait till I tell you why you should not. After I bought my car. First of all, I get a letter saying that every year to go to where I bought my car and they will reimburse a credit card to pay the difference in gas because something about the consuming of gas is not ok, that the car should not drink so much gas. Then one yr later, getting ready to go to the States with 3 other persons and fill up my car with gas, so here I am all ready to go. Guess what, my car does not start, the radio works, the lights works, the battery is not dead so my son says, Mom, I have no idea what the hell is happening here.So I call CAA. He comes and says, Sorry, Miss, but need to take your car to the dealership garage. I tell him, But it is closed, so he tells me, I guess you will have to wait till Monday. So trip to the State, motel, friends waiting, everything down the drain. So Monday comes, me being really pissed off, I call and tell them that I am very upset with what happened and the answer was, Well, Miss we will call you and let you know what is wrong and this could happen at any dealership - no excuse. So they call me later and said, Your car is ready. You can come and pick it up, and I said, Well, I dont have a ride. He says, Well, cant you get someone to drive you? I replied, Hey, this is your responsibility. You get someone to take care of it. So he got someone to pick me up. Still pissed off, tell the guy this is the first time that I buy a brand new car and have so much issues with a car. He just looked at me like I was just a number, so I leave, get in my car and see my gas gauge. It was half full of gas, so I get out of my car and now really, really pissed off and go back inside to tell them about it and again Well, Maam, we did not drive your car. So I go and see the Manager. He brings me to see the Manager of the repair shop and looked at me like I was lying. Holy ** was I mad, so I said, I want to file a complaint, so they give me the number of Hyundai Canada. I call and tell them about what happened and yes by now, I am burning up OK. The lady at Hyundai Canada says she is sorry about what happened but We can offer you a gift for your inconvenience. I said of course yes, thinking this might be rewarding. Holy crap, I thought I was going to hit the roof. You just cannot believe what they offered me. This is truly what they offered me, a choice between a mug, a tuque, or a water bottle. I said to myself, Are you really that stupid to offer me such a gift after what I went through? I just said, Really, you can keep your gift, and hung up. True story, believe me. This is what I think about Hyundai Gatineau, Hyundai Canada, (NOTHING GOOD). Oh yea forgot to tell you what the problem was. It was a default in the wiring from the motor to the starter. I am 59 yrs old and have bought cars before and never and I mean never had issues like this. I have seen the complaints in the reviews and could not believe how many there was and nothing is being done about this. A guy needs a lawyer to deal with his problem. This is ridiculous. Why should this guy pay for a lawyer when there are so many complaints about Hyundai? What do we need to do for something to be done? You should allow us to return the car and get our money back so we can go to another dealer to buy another car. LOOK at the reviews about Hyundai and do something about it. Now I dont feel safe in my brand New car which does not make any sense at all. YES, I AM REALLY, REALLY PISSED OFF.

I purchased a 2014 Hyundai Tucson Limited in April 2014. At that time I was pleased with it and the Blue Link App. I was happy with the dealership, Hyundai of Huntsville TX. The BLUE LINK features for the Remote and Guidance expire after 3 mos so you have to purchase what you want to keep...$99 a year for each!! Most autos have these features indefinitely for free.I purchased the REMOTE package as I dont need the GUIDANCE. As soon as I purchased the package, many of the features I enjoyed under the REMOTE no longer worked...i.e., the Valet alert and to be able to turn it off and on through the app on my phone and also the GEO fence alert. It no longer sends me text messages either. If I am in a restaurant, I want to be able to set the valet alert from the app on my phone if I forget to set it before getting out of the car. If Im away from home and my car is at home, I want to be able to set the GEO fence through the app like I used to before the GUIDANCE pkg was removed.HYUNDAI BLUE LINK has UPDATED AND IMPROVED an app that no longer works the way it did when I paid for it. I have gotten no satisfaction through multiple calls and emails. I paid for a service from HYUNDAI that I no longer receive because the TECH SUPPORT is worthless and they cannot put the app back the way it was to include the features I paid for.I proved to them that when they took the GUIDANCE package off that I no longer wanted, that it also took away the features that I am speaking about. Unless you KEEP AND PAY FOR THE GUIDANCE, you dont get the feature of turning the VALET and GEO off through the phone app. ALSO THE TEXT ALERTS DO NOT WORK FOR IT!! WHY SHOULD I HAVE TO CHECK MY EMAIL TO SEE IF MY CAR HAS BEEN MOVED WITHOUT MY PERMISSION!! I think HYUNDAI needs to make things right and get the app back where it was when I paid for it or give me some sort of compensation....like leave the GUIDANCE AND REMOTE ON MY CAR FREE FOR THE LIFETIME I HAVE THE VEHICLE. My husband has the same features on his Chrysler Town and Country....doesnt have to pay extra for even the LIFETIME MAPS and his actually works like it supposed to without all the extra hassle. Needless to say, I wont be buying another HYUNDAI and will be telling others about the issues I have.

Not only did our Sales guy sell us a car without the one feature we requested (auto-start), but it is now in service for the 3rd time due to what feels like engine failure when accelerating. Last 2 times Hyundai of Paramus service department stated that since they could not duplicate the issue, that they considered the issue resolved. This time, they did a tear down and are telling me it is the automatic clutch. They said that we beat on the car and thats why. I am 40 years old, live in NJ (the land where traffic happens everywhere, every day) and most of the time my 2 small kids are with me. We thought this would be an economical choice, but it looks like we got a lemon. The service dept. District Manager Sean ** denied our claim for this repair to be covered under their amazing warranty, and told my husband to try and dispute the claim with Hyundai corporate. So, we called corporate, and they said that our only option is to contact the better business bureau. Dont do it to yourself. You dont need the aggravation. Take it from me... 5 days later and $400.00 poorer. Hyundai claim number**.

Car lost power while driving down the interstate and engine started to run very roughly. Took it to the closest dealership on my next day off who called me the NEXT day to tell me that I could come and get the car, but its not fixed because they dont have a fault code to be able to fix an issue, even though they can clearly see that the car isnt running correctly. Car is still under warranty, but wont run, and Im supposed to just bring it home??? Does that make any sense to you?? IDIOTS! Then the service advisor goes as far as to try and sell me a tune-up... ON A CAR THAT WONT RUN! RIDICULOUS!Customer care, not much help there either. They tell me a manager will contact me in 3 to 5 business days. I also bought an extended warranty that NO ONE CAN FIND under my VIN #. How does that work? Every other manufacturer has always been able to see my warranty info listed by the VIN#.... why not Hyundai? All this sounds like HUGE runaround tactics to me. You got me once Hyundai, but never again. Should have stuck to HONDA, Ive had 3 of them and never any issues. Very dissatisfied.

Purchased a 2014 Hyundai Equus with 71 miles on odometer and Hyundai Motor America said I not entitled to 10 year/100,000 powertrain warranty as a second owner. Car purchased on Aug 1, 2015, and although manual provides for mandatory arbitration through Auto Line at BBB, I have been systematically denied an opportunity to argue my warranty rights. It has now been 11 months and despite countless calls to customer care office and a detailed letter to new CEO of Hyundai, he has not responded at all! Never! The manager at customer care, known only as Steve, said my case warranted an exception and he would send all my paperwork to legal dept. of Hyundai in California. Said in February, 2016 a decision would be prompt. After following up several times due to no response, Steve has settled upon a course of action to not speak to me or share legal departments evaluation. Nobody should buy a Hyundai and probably a Kia for reasons that an honest dispute will not even be considered and Hyundai refuses to authorize the Better Business Bureau to arbitrate a warranty matter it believes it has no jurisdiction over. The BBB representative said “Just ask Hyundai to approve.” and Susanne said she would not. And Dave Duchowski, the CEO refused to intercede or reply to my fully particularized letter dated March 10, 2016. My intention is to publish a series of editorials nationally and to pursue a criminal complaint with Brian Frosh, the Attorney General for Maryland.

I will never lease or buy another Hyundai again. The dealership in Kirkland, WA where I leased it was bad enough but the way the finance company has treated me is horrible. They are charging me for excess wear and tear which is ridiculous. I had an auto shop look at it who said it was all normal wear and tear. DO NOT PURCHASE OR LEASE A HYUNDAI.

My sons car was totaled a month ago and it was a leased vehicle. Geico was on the phone call when we called and got the lease payoff amount. We had put a large amount down at the lease signing and had made our payments. The payoff was $17242 and we negotiated with Geico for $21762.00. We were told by Hyundai finance that the overage although rare would be sent to us. A month go by and no check. I called. They said that the account would be closed on the 8th of July and a check would be sent out. Called to check on the 10th of July, today and now I am told that too bad they keep all of the proceeds and we get nothing. That is not what they said when Geico was on the phone. They have lied and changed their story so many times. I will never buy another Hyundai!

Had no knowledge of the Azera when I first saw the car but after a test drive comparison with the Sonata it seemed more substantial and luxurious. I have leased over eight cars in my lifetime but the Azera limited was the first that I purchased at the end of a lease. The Azera limited had many factory installed options and safety features that were standard along with the Hyundai warranty made the Azera limited the obvious choice.

Good ride, 2.0T is quick and economical. This one comes fully equipped. GPS is lousy. Seat belts are hard to buckle. Seems to be quality build. Like it but would like my AWD back. Nice vehicle. Looks good. Feels good. Needs a GPS upgrade.

2011 Hyundai Elantra 1.8 L. - When stopped for a red light or just sitting at an idle (in gear or in neutral), the engine 1.8L vibrates so much that your body shakes while you are waiting for the green light. Vibration stops once the car is moving at normal speeds. I was told by the dealers service manager that Hyundai is aware of this problem, but few owners have experienced this problem and Hyundai may not fix this. Ive had this problem since I bought this car new off their lot. Its been 2 years now and I am very disappointed in the way Hyundai is doing nothing about my problem. I have continuously been bringing the car back to to the dealer asking the service people where I bought this car to please fix the problem. They keep telling me there is nothing they can do to fix it. At present, I have 40k miles. Please advise me.

Bought this car 2nd hand from a dealer. Car had low mileage and was in great shape. Two weeks after we bought it with a 3rd party warranty, we found out we could can barely put gas in it. Also we had to get the fuel level sensors replaced because we never knew how much gas we had. We have talked to the dealership we bought it from. They said they couldnt fix anything because we bought it as is. It may take up to 30 minutes to put a half a tank in. Recently we had to take it to a different dealership because the alternator went out which was caused by a leaking valve cover which they replaced the front valve cover and the alternator at no cost. But didnt change the back valve cover which was still leaking as well. Which I would have been more than glad to pay for. Also one day after we got it out the shop now the drivers side floor board is full of water because of something leaking from the sunroof. Which there have been so many complaints about these issues. But all the consumers get stuck footing the bill.

In 2006, I bought a used 2004 Hyundai accent automatic from Thrifty Car rental. I had the car checked through by Hyundai and they confirmed it was in perfect shape. About 6 months ago, shifting became very hard and sometimes the transmission would refuse to shift gear even if I had shifted it with the clutch. Problems got worse. I took it to Hyundai for a diagnostic test and was told it needed a new transmission which would cost $3,000.00. As the car is so old, I opted for a used transmission and took it to a shop where my husband had his transmission replaced. By now, it is 3 transmissions later, 1 computer later and the car has been in the 2nd shop for 2 weeks with a highly recommended transmission expert and it is not working. I sent 2 emails to Hyundai last week and never received an answer. I called today, on 9/23/2011, and after some back and forth, I was told that there is no recall and that they could not help me with the car. In the meantime, I checked online and found a lot of people complaining about transmission issues with exactly that 2004 car. Pages and pages, so there obviously is an issue. My son, who is learning to be a car mechanic and therefore has access to information we normal people do not, also found information on major issues with that years transmission. Yet Hyundai insists, there is no campaign on it, so there is nothing wrong on their end. I have been driving Hyundai since 1996 and loved that car, that is why I bought another one in 2004 but that car is proving to be quite a problem. Hyundai is certainly shattering my opinion of them.

First of all, I love your vehicles. But your finance company leaves a lot to be desired. I have never seen a company with your prestige have such a problem hiring quality people to assist with finance problems. So unsatisfactory. I might consider another company when my lease reaches fruition.

No after sale service - Beginning November 2011, we finally bought our dream car (Hyundai iX35 R2.0 CRDi GLS AWD A/T). I worked hard to be able to afford it. Brand new, it is delivered to us in hazy view. We are so happy to get our new dream car. The first week after we got the car, I need to take it to Hyundai Nelspruit workshop so that they can put on the nose bar as they couldn’t do it in time for delivery. That afternoon, when I got back my car and drove home, I saw that the panel where the gears are is scratched (looks like someone took a spanner or something while changing the automatic gears with it in hand). Several days later, I received an sms from the branch asking if I was satisfied with the service, and I replied no, I am not happy at all and told them about the scratched panel. Until today, they haven’t come back to me! In December, we went on holiday to Jeffrey’s Bay. On our way back, just before Kroonstad, we got a flat tire. I changed it and saw that in the inside, it is worn down to the wire, almost 5 cm. I looked at the other one, and it’s the same! We have to drive slowly as we don’t have a spare now. It is a mission to get two new tires in Kroonstad. Finally, we got the tires and after almost 5 hours and R7250.00 later and promises from Hyundai to replace it, we can continue to drive home (the car only has 9,000 km on the clock). So I sent the claim to Hyundai Lydenburg (where we bought the car). It’s now two months later, I do not know how many e-mails and phone calls, and we are still waiting for the money! The car almost has 10,000 km, suddenly the engine light goes on. I looked in the book and it says it has to get to a dealer as soon as possible. It was late at night, so the next morning, we took the car to Hyundai Nelspruit workshop. They put it on the lift and apparently there is an oil leak; we need to leave the car there as we are not allowed to drive with it (it was Monday, 6 February). So we have to rent a vehicle because no courtesy car was available (I talked to Hyundai again, they will pay the vehicle). I got a rental car from Euro Car. The first amount go off on my credit card on 8 February (R8091), and the second on 14 February (R2000), and the third on 6 March (R19,607). With our own car it would have been a bit cheaper to drive! On Thursday, we called the workshop (they said we can get it on Friday) to hear if our car is finished to collect the next day. No, they have to order a seal. A few days later, we phoned again, still not finished. They will only get the seal by 5 March! (I think they plant or grow rubber trees then milk them and only then can they produce a seal). A few weeks later, they called us (for a change) and told us they got the seal and we have to bring in the car so they can put it in. We told them that we can’t bring in the car as it is already standing there in the workshop for 3 weeks now, and that they can just immediately start with it! On Tuesday, we phoned again to hear if they are finished (was supposed to be finished on Monday). It was not. The seal they ordered was the wrong one, but they looked in their storeroom and found one (so actually the car was standing there for weeks now for nothing). They put the seal in, put in the oil, and suddenly there is another leak! And they don’t even phone us, we have to phone them every time! On Monday, 5 March, I stopped at the workshop to get my mailbox key (since it’s almost a month, I couldn’t take out my mail). They sent a young man to accompany me outside to my car to get my key. There my new car is standing way at the back in the sun. I wonder if it’s been standing there for all this time. (I don’t even let my old car stand in the sun for so long).It’s now more than 4 weeks later, I’m tired of begging and phoning all the time. I don’t even want that car anymore. It already gave us so much problems I don’t trust it anymore. We expect Hyundai to give us a brand new car, pay back our money for the tires, pay the bill on my credit card with interest for the rental car and bank charges on the credit card, so their name is not affected. It is the least they can do for us to compensate for all the inconvenience, or we have to take legal action. After I sent this mail to Hyundai, I got an e-mail from Liam from Customer Service saying that Hyundai will only pay for the labor and the seal. Thank heavens, they will pay a R5 seal and me R40,000 for rental and tires. At R4000 a kilometer above the buying of R400,000, I really hope to sell it or let it just stand too expensive for me. This is unacceptable. The public should know about the terrible service of Hyundai before they have to go through what we did. If you read the letter/message of the CEO, Alan Ross, (on their website) it is the opposite of what is happening in reality. In my situation, there is in no client service from Hyundai! Hyundai Nelspruit says they can’t work if there is no part. Hyundai sells thousands of vehicles and there is no part, wow. It’s like me booking in guests and tell them sorry we can’t take you on a game drive. I wonder for how long we still have to wait for our car and all the money? At least Hyundai Lydenburg tried to help us with this mess from Nelspruit workshop via e-mails, etc. I fear the day the car is not under guarantee anymore and I have to pay all the expenses because their service is so bad! I hope you can accomplish something with them.

I bought my 2013 Hyundai Elantra GT based on the reputation, look of the car and the estimated mileage. I had previously owned an all wheel drive car - the handling of which was fabulous but was unhappy with the mileage (20 city/25 highway). The Elantras estimated 27/37 mpg was worth giving up excellent handling. Initially my mileage was 23/28 with the Hyundai and so I waited a few months thinking the car needed to be broken in. Now, a year later, I am still only getting approximately 24mpg in the city and 29mpg on the highway. I complained to the service department in September and they agreed to test the mileage.Heres what happened at the test: I topped off the tank 1/4 mile from the dealer and delivered a filled-to-capacity tank. They then drove the car 40 miles and then refilled the tank with 1.089 gallons determining that my car gets 36.73 miles per gallon. Knowing that was impossible, I drove immediately to the same filling station and put an additional .615 gallons in the tank, topping it off. Obviously, their idea of topping it off and mine were very different. With the additional .615 gallons, the mileage would have been determined correctly at 23.52 which was just about what I have been getting. When I called and asked them about it, they couldnt understand my point and stood by their test. I contacted Hyundai Consumer Affairs who spoke to the dealership and determined that there was no more they could do at that point unless I wanted pay for a test at another dealership. I was unwilling to do that if the first test had already proven to MY satisfaction that the mileage I had been getting all along was all I was going to get and another dealer, when contacted, said they would just take the mileage reading from the cars gauge to determine mpg. The gauge always shows 2-3 mpg better than what I actually get and is still nowhere need their estimated 27/37. I knew Hyundai had been fined for overestimating mpg in the past and in fact have a program of reimbursement because so many people have complained about the misrepresentation of mpg so I actually thought that meant I could trust their estimated mpg because they would not want to be found lacking in that area again. However, that is clearly not the case. At this point I feel I have no recourse except to register my complaint and hope something can be done to my satisfaction.

This car is very nice, it has the up to date features. Love the back up camera. Drive very smooth, low in mileage and 20$ fills the tank up. Great car for college students.

I want to share my bad experience with Freehold Hyundai. I wanted to buy a Sonata. When I contacted them, their salesman Frank quoted a figure which was as per our budget, so we decided to visit them. Antony was the salesman who attended us. I must say he was a good salesman. But when it came to quoting the final figures, he again and again went to his manager Pete **. The figures which they quoted were much higher than what they had initially quoted and we were surprised to hear them. I dont know why they called us to waste our time when we had clearly told them our budget in the beginning. Finally, Pete ** called me inside his cabin (Antony asked my wife to stay out). Pete was such a rude sales manager. I really pity people who hired him. He cracked some jokes, which were personal, and I didnt like them at all. I dont know how he could speak in such a manner to his customers. Very rude, ill-mannered and a guy with attitude problem. He doesnt deserve to be a manager at all. His customer handling is so poor that I dont know how he is running this dealership. In my life, I have never met such an ill-mannered sales manager! There was another salesman in Petes cabin, who was laughing on all this. I felt so insulted. These people are so unprofessional. Pete didnt even offer me a seat to sit. He was sitting in front of me as if he was my boss. I think a roadside vendor has better sales/customer handling skills than Pete.When I showed my displeasure on all this, Pete tried to make the deal. How could he even think I will ever do business with him or recommend his dealership to anyone? This guy is so insensitive about his customers. I am giving this rating for poor customer handling, wrong price commitments and for the insult I faced there.

2011 Hyundai Sonata - At 96,000 the engine blew without any warning. Hyundai does not want to be 100% responsible for the warranty.

This have been happening for about a week or so. When I would stop at a traffic light, my Sonata would jerk and sputter then cut off, then I would have to start it back up and put it in gear go, then I would come to another light and it would do the same thing, but none of the check engine lights ever came on. Then yesterday, I was driving and trying to pass a car. I noticed that the car would not go past 60 mph and the tech only got up 4000 rpm, so I pulled off to the side of the road where the car stopped on me. So, I started it up, but then none of the gears would work, and I noticed that one of the check engine lights came on, so while I was waiting for a tow truck, I started the car several times. Each time that I started the car, none of the gears would work and none of the check engine lights were on.

We just purchased a 2022 Hyundai Santa Fe Calligraphy trim in Sep 21 because we loved that it had everything we were looking for in regards to safety, technology, and design. We paid $45k for it along with about $1,000 in fees and travel to pick it up. We were quite excited as this was our first brand new vehicle. 2 months into it, the transmission went bad and we brought it to Hyundai to find out whats going on as it was under warranty. Heres where things went further south.Hyundai cant get parts to fix their brand new cars...and on top of that, why would a transmission already be bad? It has sat on their lot since Nov 30th, 2021. Last week we just got an offer to buy back the vehicle for more than 4k less than what we just bought it for and drove it for two months. They stated that our state allows for depreciation in Missouri for lemon laws and they cant help us, it is what it is. During this time, cars have gone up because dealers are now charging a mark up fee, so although they can claim depreciation, we cant claim appreciation on the car. So to get the same exact car we just bought, we now will have to pay 4-8k more for equivalent. Its horrible. And just for a buyer beware situation, Hyundai will no longer replace your car with an equivalent one substitution for collateral equity. They stopped replacing them with like cars because theyre manufacturing so few that anything they make has to go to dealers to get top value for them.Point being for this review is that although Hyundai makes a great car much of the time, if you have any problems at all, there are concerns of finding parts for repairs, and if its unrepairable, plan on a huge deduction for a buyback. Good luck out there from a very unhappy customer who just lost 4-8k on a brand new vehicle, and now I have to go find a replacement on my own.

Well car ran great until 55000 miles. Check engine light intermittently coming on and off. Engine sounds like its failing. Took it in under warranty and cant get any Hyundai to be able to repair the failure but as soon as I get it back the failure occurs. They claim to give you the best warranty but in reality its just a piece of paper. They dont actually stand behind it. Purchasing a GoPro now to prove issue and show consumers what a RIP off Hyundai is. Paid 18,000 for a new car that didnt make it past 60000 miles before failure. Dont buy a Hyundai.

I will never again purchase another Hyundai. Never realized what a joke it is to get any sort of help from this company plus when it comes to any warranty issues, theyll do just about anything to not cover it. I purchased a 2010 Sonata back in Nov 09, car was absolutely beautiful, ran great and till a few weeks ago, still loved my car. Well a few weeks ago, my car started making a knocking sound under the hood so I decided to bring it into a Hyundai dealership to get it checked out. Mind you, I called on a Thursday and asked them what day should I come in, I was told drop it off Sunday night and theyll get to it first thing in the morning. They didnt start my car until 4 in the afternoon but thats beside the problem. I get a call at 4 from Hyundai that I need to get down there immediately. So me and my pregnant wife with twins get in the car and go down there and the lady goes look, do you see that buildup of oil inside the engine? All she did was take the oil cap off and shined a flashlight in there. So I said to the lady, Yea...your point? She said, Hyundai is not gonna cover the problem. I asked, What is the problem, whats with the knocking sound? Lady tells me they cant diagnose the car because of the little oil buildup. You gotta be kidding me. I have all my records from all my oil changes and maintenance thats been done. I ended up taking my car home because they wouldnt fix my car. I have full warranty plus an extended warranty and do do jack with it. Hyundai consumer affairs is a joke. Theyve been giving me the runaround and this has been going on since December 8th. No one will help me. I will never, ever buy from HYUNDAI again and I will make sure to advise family and friends to stay away from a company that is very unprofessional and totally against helping the customer. Funny how they rave about their phenomenal warranty coverage but God forbid you need to use it....forget it POS.

I have a 2006 Sonata and the paint is coming off in large flakes. I was told that it was defective by 3 separate body shops and Hyundai refuses to do anything about it. I now have to have the car repainted at my own expense.

We decided to switch to Ford and turn in our leased Hyundai five months early. We were aware of the $400.00 disposition fee Hyundai. We paid all remaining lease payments, the car had only 19500 miles and was in as new condition. 3 weeks after the transaction, we get a bill from Hyundai for $2,200.00. As it turns out, the residual value is out the window, they took the car to auction and sold it for $1000.00 less. After hours on the phone with Hyundai Finance, we got nowhere. All they said was Its in the contract. Yeah its there but you need a law degree to understand it.Their bill did not include our check for the final 5 payments which they acknowledged receipt, but even gave us a hard time when I ask for a new bill reflecting this payment. It appears we still have to pay them $795.88. Do yourself a favor. Either dont lease a car from any company who charges these fees, or bring your lawyer to when you pick up your car. For our part we will NEVER buy another Hyundai.

My 2012 Hyundai Veloster sunroof shattered while sitting in my garage. When I called Hyundai the lady that I spoke with stated she doesn’t know how that could just happen. Then tell me someone will contact me in about 5 to 7 business days. I have no vehicle to drive and they didn’t seem to be too big of a hurry or concerned about this defect.

I have a 2011 Hyundai Sonata with less than 75,000 miles. I was driving and when you got up to 2500 rpms, the motor started clattering then the engine light came on then went off again. So I parked it and took it to the mechanic today, Monday 8/11/14. They checked it and I need a new motor. The oil was low 2 quarts apparently and it doesnt leak and the oil light didnt even come on. I THINK THERES A PROBLEM HERE AND HYUNDAI NEEDS TO DO A RECALL! Now its going to cost 3500 to get another motor that has 85,000 miles.

I co-signed for a car for a relative whose car got repossessed. They sold the car at an auction for $6,000.00. Now they have placed a lien on my car because I cannot come up with roughly $13,000.00 for the car that was repossessed. I have been making monthly payments until I get it resolved ($13.000.00). I have never been late/ahead on my 2011 Hyundai Tucson. They have been unwilling to cooperate with me about this issue.I corresponded in writing (30 days in advance). Im permanently disabled & on a set salary. They said to contact them within 30 days, which I did, & heard nothing from them. I have paid $1,600.00 toward the repossession. Now they have placed a lien on my car. I replied to them in writing, no phone, & have not heard anything. I told them I could not obligate myself for a set amount because of medicine, doctor bills, medical bills, & daily living expenses in this economy. Like I said, I have heard nothing in writing from them. I am supposed to cooperate with them, while in return they have not assisted me. I signed 2 cars from them.

I bought a 0KM Hyundai Tucson here at Argentina, and it had its gear box ruined when an official Hyundai workshop got GL5 oil in it, instead of GL4. GL5 oil eats this type of gear boxes which have yellow metals in it, such as bronze. After this, the gear box started having several problems and malfunctions. They accepted their error but never agreed to replace the entire gear box; they just repaired it instead. By now, they have made two repairs to the gear box, and I am now having several new issues back again. They still dont agree to replace it for a new one. This would be the third time the gear box should get repaired, and the vehicle only has 80.000 KM. I am really disappointed; this is really unfair.

I was traveling 81n when out of nowhere my car shuts off, without warning. I drift as far as I can up the exit ramp and to safety. My car was towed to the local Hyundai dealership which is Freysinger Hyundai of Mechanicsburg. It was the weekend so service was closed until Monday. Monday I contact them and my insurance to see what is going to be done to fix my car. They tell me that my engine didnt have oil in it and its locked up. The total cost would be $9,500 to fix it. I asked insurance if they covered it and they said, it had nothing to do with them. I then call and tell service that I have a warranty til 100,000 miles that should covered it. They tell me I dont have coverage because Im the second owner. Which I am but paid extra to be covered. They tell me theres no record and that I have to call the dealership that I bought it from.I did that and they said, we are all Hyundai, they should have the same system info. So I had to physically take them my information showing that I had coverage. They then tell me an adjuster has to come in and look over the car to see if its covered. I never received a call back after he comes in so after a week I call them to see whats up. I was told it wont be covered and that the bolts in my turbo were removed, so its my fault this happened. Furious now because they tell me I have to take care of the engine out of pocket ($9,500) as well as a car payment loan ($19,200) on top of full coverage insurance.I think they should be reliable for the issue because for 1) I have coverage and all my paperwork, 2) Ive never touched my turbo or had anyone else touch my car because I dont know about them. To me it seems like they have issues with upholding their end of the warranty so they say its your fault so they dont lose out on money. They have a serious issues that need to be fixed. I see the recall now so thats a start. I contacted Hyundais Corp Office about my car being a 13 but was manufactured April 2, 2012 in Alabama only to be told your car isnt on the recall. Anyone that can help me please email me, Im trying to find a lawyer to help as well.

I have a 2010 Hyundai Entourage. I purchased this vehicle thinking it would be a reliable vehicle in July 2017. It had only 125,000 kms and was in great condition. So far I havent been exactly thrilled with reliability. But my impression changed today when I went into Hyundai dealership to order new a/c-heater control panel since my button for fan speed has broken. I was told there was one available but at a stupendous price of $900.00. I pretty gagged when they told me this. I was expecting $200.00-$300.00 which is till expensive but at least tolerable. After this experience, I will never buy another Hyundai vehicle because replacement parts are sold at a totally rip off price. $900.00 for a piece of electronic that simply controls heat and fan speeds. It doesnt even have automatic temperature control on this unit.

I bought a new car from a dealership in Laurel, Maryland 2 months ago when they had the test drive gift card promotion, but I never received the gift card. After contacting the dealership several times to follow up, no one provides me any updates. I then decided to reach out to Hyundai USA and hope they will help me. Hyundai USA basically hires a third party AutoHook to deal with the issues and doing the research. AutoHook stated We are an entirely separate entity and do not make decisions about what offers are redeemed, and told me only the dealership can verify my test drive and redeem the offer. Even I bought a car from the dealership, it doesnt mean my test drive was verified. In other words, if the dealership decides to do nothing, then thats it. Its a huge disappointment that the Hyundai USA does not manage their dealership, does not care how the dealership is treating their customer and just let them cheat the customers.

I have a seat belt in the back middle that the strap is too short and it falls in the seat belt hole in the seat. Big and little hands can not get it out. I have to carry a plyers in my car to pull it out. I explained this to Ed service manager and he said the car functions fine. Jim Smith, said that this was unacceptable and would take care of it. The next day Jim Smith changed his story and told me I had to call the 1-800 and file a complaint. They did absolutely nothing to help me and said the same thing that Ed said. Shouldnt it be an embarrassment to a company when their customers need to carry a plyers in their car to pull the seat belt out? Their customer service is the worst I have ever dealt with. This is my first Hyundai and my last.

I must say that Hyundai of Metairie went out of their way to make things right. Mike Dugas not only fixed my car, but it was free of charge. One person in the service department dropped the ball and it had a domino effect. Just proves that businesses must have everyone on the same page to make things work. We spend so much money on our cars. They are a huge investment! Thank you, Mike and Hyundai of Metairie for fixing this.

I leased a 2017 Hyundai Elantra and was very unhappy with the auto. I contacted the dealer who said they would sell me a 2017 Hyundai Tucson and purchase the Elantra from me, I paid them $4350.00 which took care of early lease return fees, taxes and everything else. This was a purchase and sale. I have all the papers to prove this and tried to explain to them, Hyundai leasing, that I do not owe them anything and, if any monies have to be paid it would be by the Dealer, not me. Now they have reported me delinquent to the credit bureaus and as a result my credit scores have been reduced and as a result this has cost me higher interest fees, etc. I have disputed this with Equifax, Transunion and Experian but not successful. What can I do to rectify this???

In February, I purchased a 2011 Hyundai Elantra Ltd. I was looking for an efficient, low MPG car and was pleased to hear that Hyundai offered a car with up to 40 MPGs highway. I dont feel that I do get the best mileage for combined city/highway, but this is not my issue. Last month on September 8, 2011, I hit a pothole. I called AAA and was informed by them that I had to be towed because there was no spare. I was shocked. I had to be towed, waited for the Mobile station to order a tire and was 1 hour late for work. I have found that the Continental, low-profile tires do not stand up to wear and tear, as my 2001 Honda Civic did. I had to change the tire because of a bubble and then had to change the tire because of the pothole. I am upset, not only because of the poor performance of the tires, but the main issue is that Hyundai misrepresents the product by not informing people that they are purchasing a car that does not come with a spare or a donut. They also do not cover towing with their road-side service. If I had not had AAA, I would have had to pay. I ended up with different tire, than the Continentals because they were not available, so I have an odd tire, all because I could not wait to have the car repaired. I called Advantage Hyundai in Bethpage, Long Island and was informed that the Hyundai Elantra no longer comes with a spare and only has a pump with some sort of sealant. They also told me that the spare would cost $380 if I wanted to order it and it was on back-order (could it be that others want a spare as well?).I understand this is a new trend in auto manufacturing (Chevy is doing the same), but my contention is that this should be made aware to the prospective purchaser of the car and told that a spare was an option and that the weight of the tire would bring down the MPGs for the vehicle. I find that this is fraudulent advertising, since the reason they can get up to 40 mpg for the Elantra is because they eliminated the weight of the spare tire.Now, I was lucky. I could have been somewhere up in the mountains, where I had no cell service and needed to change my own tire. What would I have done then? This could be dangerous. I have read articles claiming changing a tire on the road is dangerous, but if you are in the middle of nowhere, then what? I dont think that I should have to pay for a spare. I have contacted the customer service online from Hyundai and have been told that I need to go to my Hyundai dealer to buy a new tire and then they will determine if I should get a credit for it. I find this unacceptable.I have only had this car since February and have a lease for more than two years. I have not saved money on the gas and have spent a lot on tires. I dont want to be towed again. It is upsetting and there is no way I can break my lease. What are my options? I am sure that others have this problem, as well. I have asked people that I have seen in the street if they were informed about the missing spare and they have told me that they did not know that they didnt have one. I really need to resolve this. This is the first year that auto manufacturers are doing this no-spare thing and I think that I had a right to be told. I may not have taken the car and gotten stuck with this lease.

After purchasing my AWD Hyundai Tucson in October 2016, I have been notified that this specific model had a dual clutch transmission defect that results in delayed acceleration from stop. The recall did not solve the problem and all my complains regarding the transmission was denied by Hyundai dealers. Since that date any time I go to the dealer complaint about loud transmission vibration and sound and delay on acceleration etc. they simply reply sorry this is due to the discontinued DCT defect that is well known for this model as if I have to accept it and live with it. The real problem that I have discovered that Hyundai has known about this defect prior selling the car to me and still they sold it and I simply have to live with the defective transmission that will definitely crash in the very near future!!!

I am a soldier and have been in the army for over 20 years, been deployed to 3 tours. I purchased a 2009 Hyundai Azera Limited addition, with Satellite radio and GPS Navigation package, etc. I was looking between Toyota and Hyundai. I leaned Hyundai way because of the 100K warranty. I was thinking that is a great warranty until very recently when I actually needed the warranty. I did not maintain a book to track my oil changes, etc. I did an oil change in late Oct and purchased an aftermarket oil filter from AutoZone and Synthetic Oil. My wife was driving last week and she said the oil light came on briefly, then the Service engine light came on, then the car stopped running. The car has 88K miles on it and when I checked the oil and it was a little less than a quart low. The oil was not even dirty. I took it to the service dept of Hyundai in Lawton, Oklahoma and they are saying they will not honor the 100K warranty because I don’t have records. I tried to explain that I am a soldier and bought the car in El Paso while stationed at Fort Bliss, but it is a pretty sure bet that they are going to leave me high and dry on this. I have purchased 3 different Hyundais from them and this is the first time I needed to test the warranty. Looks like the 100k warranty sounds good on paper but if they dont honor it, I would have went somewhere else. I know I could go to the military Jag to attempt to get legal advice but Im sure Hyundai has much more money than I have so they could play the technicality cards all day and Im basically screwed. I can assure you I will never buy another Hyundai. I called the Cooperate office and am waiting for an answer back but Im really expecting to get the same answer as the local Service Dept. I really hope Hyundai will do the right thing. I have put my life on the line for this country and never expected to be treated like this from them.

I bought the car in November of 2010, and its been a bad experience since having thought of buying the new car from Hyundai. My car has been taken four times for A/C problems to Hyundai, but still the same problem persists. Secondly, the car is has started to get rusty within nine months time, and there was no one from Hyundai to talk to with authority.

I am sharing my experience so that everyone is aware about such poor system to avoid. I co-signed a lease agreement for my son to lease a Hyundai Elantra 2017 last year. It appears that my son stopped paying his lease starting June. We, his parents, were under the impression that he is in contact with Hyundai to manage his payment, apparently this was not true.On July 22, 2017, bailiff came to collect the car. We were very cooperative and let the car go. I wanted my son to learn a lesson. This was not a joke to stop paying for his lease. However, the person from bailiff, never explained that there will be storage charges, the lease payment will continue to accumulate after he takes the car even if we no longer have or use the car, and all other fees I end up paying, simply he did not gave us an honest advise. Otherwise I would pay what Hyundai requires and keep the car without going through this emotional distress. With high blood pressure and other medical conditions it makes me feel even worse.On August 4th, I received a registered mail from bailiff explaining the charges. The letter did not include a single telephone number to contact. Being proactive, I went to the dealership for information. The financial adviser there tried to assist by calling Hyundai Capital for more information. Surprisingly, Hyundai Capital did not have an update about the car status which has been taken since July 22!!! This rep gave us the bailiff telephone number, however. The financial adviser gave me the telephone number for Hyundai Capital. I called all parties to gather information. Another person from bailiff sent me the required amount which I paid on Aug 8th, that was $1677.69.On August 9th bailiff confirmed receiving the fund and other documents were requested. However, bailiff requested additional payments for a time period I did not use the car at all as the car was/is still on hold by bailiff as explained earlier. I contacted Hyundai Finance, provided a Void Cheque with my personal banking information and authorized them to take this amount. Later speaking with Hyundai collection department they explained that this payment has to be deposited to bailiff which I did.Morning next day I received a confirmation from bailiff confirming receiving the fund and in communication with Hyundai to get release approval. I forwarded this bailiff e-mail confirmation to [email protected]. The car has accumulated storage charges, I paid lease payment for a car I do not have or used at all since July 22 until I received it back about mid August, I found myself as the one who was coordinating the conversations between bailiff and Hyundai, but yet neither Hyundai nor bailiff were willing to compensate or provide a satisfactory level of customer service.I spoke with Hyundai finance several times with false promises to call me back, never did. Finally by end of day I received a call from the auction that the car was held by that an approval has been received to release the car. I picked up the car after paying the redemption fee, storage fee and taxes. I have the car and the lease payment are in good standing since. Now, my son has been receiving letters under his name, not mine, to pay additional charges. I called Hyundai last week, they advised I am still missing a payment, however Hyundai could not specify what is this payment for, they was supposed to investigate this further from their end and call me back, Hyundai never did. Today my son received the same note about this payment. I called this evening, Oct 10, 2017, and got someone on the phone, who told me this fee is a repossession fee. However the letter doesnt say anything about a repossession fee, it says Prior billing and misc charges returned item handling. This person mentioned this was written on the agreement, I found myself forced to pay an additional amount of money I have not been expected or ready to pay. I am not sure how Hyundai expect every single person to read such agreements, and if happen how easy the terms will be understood by an average person. All these should have been explained beforehand at the dealership before signing the agreement, which never happened. This by far the worst/worst experience I ever had with such a system. I regret I considered getting a car deal from Hyundai. In simple words, stay away from such poor system.

The SUV is sturdy, easy to get to controls, comfortable to sit in, back of seats in rear holds my scooter and rollators without turning a seat down. I love the back seat folds down 60/40 which still seats a third party comfortable when 40 is down position.

My 2004 Hyundai Sonata broke timing belt twice and had major engine damage done because it is an interference engine. I called Hyundai connect and spoke to four different people about this problem and each one had a different story but they all agreed that they will not do anything to help. Manager said she did not know if it is a Hyundai problem that caused this but they will not take care or because its out of warranty nor would they help as a goodwill gesture to provide me with consumer loyalty. The people there are trained to say one thing and one thing only. They cant help nor will they change anything to try to help.

Ive taken in my 09 Hyundai Sonata twice to get the airbag light fixed, under warranty at the time. It still keeps coming on. Now, not under warranty, I cant afford the $109 to have it reset yet again. Why isnt Hyundai fixing the problem? I assume they are just doing a reset on the light and not actually fixing the problem. Now I cant pass state inspection and am very disappointed. I like the car itself, but this is ridiculous! I have read that this is a problem with Hyundai, yet no fix?

One of the best car buying experiences I have ever had. Family owned, that tell you a lot. Very helpful staff in sales as well as service. Great selection of cars and the most important easy going NO Haggle store. All options, Terms and Payment are given right upfront. Definitely recommend this store to do business with.

I purchased Hyundai Accent that was a couple of years old and a dull gray. Used car to run back and forth to work. It ran well all in all. We have since given the car to our daughter to use to drive back and forth to college. It is small with better mileage than other vehicles have owned. Some it was a couple years old we were able to get the car at a reasonable cost. Payments were manageable at $250 per month. However, car would not accelerate on hills well. The smaller size made traveling with the family tight sometimes.

If you are reading this - Please do not finance with this company. About 3 years ago, a mistake on their end (on their website) returned my payment. The excuse they gave me was we only had the last four digits of your account number and therefore could not process your payment. Well, the entire account number was there, but the digits in front were shown as Xs, so my account number looked like this - XXXXXXXXXXX-0000. When I explained to them this was the issue, they reversed the late fee. You would think after this that the company would fix the issue.Well, this happened again recently in the beginning of April (2014). I was given the same excuse. They reversed the fee. I then made another payment (for two months). I made sure the account number, routing number, and checking number were absolutely correct (even have an email confirmation with all the information on it). This payment didnt go through again, and this time they will not reverse the fee. I repeatedly asked them for the reason why the payment did not go through. First I was told insufficient funds. Then I was told only last four digits were available. Then I was told the account number was wrong. When I repeatedly asked them for what account number they were given for the returned payments, they said they didnt have it on file. So how do you know it was wrong if you cant even check it in the first place? After several emails and phone calls, and a phone call with a supervisor named John, they absolutely refused to waive the returned payment fee.After the first payment was returned in early April, Hyundai Motor Finance should have immediately told me if something went wrong with the second payment (instead of waiting to hit me with a late fee/returned payment fee). Nothing showed on their website until AFTER they hit me with yet another fee. This is a real shame since Im happy with Hyundai Motors of America and my local dealership. However, if the dealerships are urging people to finance with this company, they too should be held accountable for poor customer service. They are refusing to do anything further. This issue is not resolved.To everyone reading this, avoid financing with this company. They truly do not care about their customers.

Upset that I to give even just 1 star... Horrific experience. Tires are always deflating... (rim issues even when new one were purchased.) Car stopped on a high way (engine recall) and then was without my car for 3 months. No same thing. They lie in the service department. They wont fix my 2 open recalls. My case manager hung up on me and told me that the dealership probably wont help me because they dont want to be bothered with me either. My car currently cost 4300.00 to fix an electrical issue causing the car to no start. I still owe about 6k and have no intentions on keeping the car because I have to fix something every other week. I cant make this up. I cant wait until I get out of this situation. It is not a safe car as my car has stop out of nowhere with no warning 2 times. Its a joke. Do not buy from this brand. Please, I beg you for yourself. Any advice please???

I have had the software upgrade installed but still jerky acceleration from standstill and wild shift changes. Is there nothing that can be done to provide a smoother shifting? I rented a KIA Sportage recently it it was much smoother. The dealer tells me nothing can be done, It is was it is. Greg St. Thomas, ON

Hyundai Veloster 2012 - This vehicle caught fire while I was driving (rear bumper, passenger side). It was deemed a total loss. I lost all the money I put towards the car just to have nothing to show for it at the end. I could have been injured and was severely inconvenienced. Not to mention the stress that befell me during this time. I opened a claim with Hyundai motors. Not only did they NOT find what went wrong, but they only offered to pay my insurance deductible. This vehicle was always seen at a Hyundai dealership and had an extended warranty. My advice to anyone shopping for a vehicle; is to forego Hyundai, not only are they fire hazards, but they depreciate at an immense rate.

My daughter bought a 2013 Hyundai Azera with 33K miles on it. It just came out of warranty and within less than 2000 miles over warranty limit, her car needs a timing chain. She has diligently kept this vehicle well maintained, has all the service records to prove so. Hyundai knows and is fully well aware that there are issues with both the Azeras and the Sonatas regarding the timing chain, yet they refuse to repair this issue or even offer to cover a portion. Will not ever purchase another Hyundai vehicle again and I was just about to get one for myself, nope not happening now!

Bought 2012 Genesis in July 2012. By Nov. 2012 noted rough ride on freeway and streets with small bumps or cracks would feel like car bottomed out with absolutely no Shock Sense which is still a problem today. Right veering/pull to right very minimal at first but now able to change lanes within approximately 3 seconds. Always told no issue found until recently. After researching the pulling to the right issue, many Genesis and other Hyundai cars have this issue, either right or left. Got Hyundai corporate involved and last time in shop for alignment issue, I drove with service tech to show pulling right issue. He agreed it did pull (same tech who 2 months earlier said there was no pull and even hinges was within specs).There is a Hyundai TSB for 2012 year put out in March of 2012 for alignment issue and how to evaluate it. Right front camber always in negative. Also excessive wear on right front tire even though rotated regularly. Black soot on tailpipe within a few months of having car, always told all OK. On looking up gdi 3.8 engines found this is a problem with need to use top tier gas and supposedly will need to clean intake valves, etc. Just research on Internet very interesting articles about gdi engines. Bluetooth drops phones and have to pair again with different name for phone. Just replaced carbon filter in fuel tank as on filling up gas pump constantly clicking off taking 15 minutes or so to fill up. Hyundai blamed veering to right in December 2015 on radial pull due to bad new tire or tires. We got second opinion from other alignment store and then obtained from where tires purchased. No radial pull noted, suspected strut and camber as camber in negative.Hyundai stated had to tweet subfamily on right to get right camber within specs. Interesting. Still have minimal pull to right but now dont change lanes within 3 seconds or less. For the paint chipping, we scratched or scuffed it up which is not true. We saw the exact same car color and year with the same problem on the frame under the driver door sill. Immediate response from Corporate and about week from their regional manager. Would definitely not buy another Hyundai. So fed up with this.

Never trusting the brand again. Just 4.5 years old car and all paint is coming off from roof. They can’t repair it without removing the front and back glasses which is going to break and it will cost me extra 700-1000$.

Hello, DONT BOTHER WITH THESE CROOKS, looking into my options for a court case as we speak. FIRST I bought my car in 2016. Everything was great in that aspect, my salesman Ron was very nice, friendly, down to earth and not fake. I left happy, I loved my car at the time. I went to the bank for a different reason, paperwork in hand because I was going into work right after that. One of the loan officers said, Hey you bought a new car. Congrats. You mind if I take a look at that paperwork, I said, Sure no problem.. Well well. Long story short she seen that they snuck in a $2000 warranty that I DID NOT agree too. We all know Hyundai has the best warranty around. 100,000 miles or 10 years which ever comes first. She also seen my rate was way too high. She fixed that as well. She also saved me almost $200 a month on my payment a year off the loan.Fast forward to today. I just got my title in. Ive paid off my car this year. Title says 3,229 miles on instead of 9 miles like it was when I bought it. Also says USED when it was brand new off the showroom floor. I have a picture of the odometer the day I bought it and left with it where it says 9 MILES!! not 3, 229 miles. I now do some research and see this is something they do all the time, sell people LOANERS and or RENTALS and say that they are brand new. Plop them on the showroom floor and screw over people right and left. Not me. Im not letting this go. NO way NO how! I work hard for my money and I will not be fooled by some car salesman prick in a Walmart suit. Thank god I took pictures of that odometer. Thank god!I called today and spoke to a DJ who actually said I looked up your paperwork and **. REALLY BRO? Ok. Tells me I knew I bought a loaner. I said, A what? You know a rental car? The hell I did. Joe and Ron never disclosed to me my car was a rental just like they didnt tell me about the extra warranty they threw in I didnt ask for.. Empire if your reading this... Ill be in touch...dont worry.

I purchased a 2007 Hyundai Tiburon in March of 2011. It currently has 60,312 miles. Whenever the car needs to shift into 2nd gear, it jumps. I have been told that I need a new transmission. Being that I am not the first owner of this car, the 100,000 mile warranty does not apply. Being that the mileage is so low, I feel that the transmission should have not gone out so soon. This is my first purchase of a Hyundai. Ill never buy one again. Next time Ill stick with Subaru.

Title release - Hyundai Motor Finance - I sent in a check overnight paying off my car. I was told the title would be released within 38 hours. After a week, I called and learned it wasnt released but that it would be sent on the next business day - Monday for overnight deliver. It wasnt sent until Tuesday regular deliver and told it would arrive on 7-10 business days. Awful customer service. One lie after another. Company does not follow protocol. Awful. Awful, awful.

My 2007 Tiburon is still under warranty. The air conditioning stopped working completely. I took it in for warranty repair and the Ourisman Hyundai of Bowie, MD to fix the a/c, saying instead that I had to pay over $200 just for them to determine what was wrong with it. They also accidentally admitted that many Hyundai a/cs malfunction because the condenser is situated in a bad spot. Poor design. The fragile and vulnerable condenser unit is placed too close to the front and too close to the road that the tiniest pebble can make a hole in it. This design flaw is peculiar to Hyundai cars and they know about it but refused to accept responsibility. To make matters worse, they still charge you over $200 just to check it out, knowing full well that they intend to tell you that the warranty does not cover it. So you are out the $200 for their so-called inspection, plus your a/c still doesnt work, plus it will cost you over $1100 to fix a tiny hole caused by poor design. So, warning, dont buy a Hyundai. They dont honor their warranty plus their cars seem to have peculiar design flaws and their dealerships seem to employ low quality, deceitful people.

I have asked their head office five times to answer one simple question about whether their warranty is affected if the vehicle had been modified for a disabled person. Each time they send a stupid response which appears to indicate they never even bother to read the question. Would I consider buying one of their cars? Not a chance. I would rather walk!!!

I purchased a new 2012 Hyundai Sonata from the Liberty Hyundai dealership in New Hudson, MI and experienced engine problems about a year later. I took the car into the dealership and was told I would receive a loaner car when they got some in stock. After continuously calling for a few days, I was told they still didnt have any loaners. After a while they called and told me that I could not get a loaner because they needed authorization to tear down my engine. So basically the service department manager lied about giving me one in the first place. He then told me his rep authorized to tear down my engine to see what was the cause of it not running correctly and burning oil. They told me I had sludge in my engine and the oil was never changed even though I have receipts to prove the oil was changed. The manager then said the place I got it changed from really didnt change the oil and I would have to go back to them. He then said as a result, my warranty was void and it would cost me $4,200-$8,000 to replace my engine. This was not the only problem I had with this dealership. The service manager also told me there is a recall on my car. I asked if they fixed the problem for the recall and he said, “No, unless we have the engine fixed.” When I first bought the car, they told me about a tire warranty, which is also a waste of money! They told me how great it was, and that if anything goes wrong with any of my tires, the company that offers the insurance would come out change my tire and cover expenses. I learned firsthand that wasn’t true at all. I had a flat tire and called the insurance company. They told me I needed to take it in to a reputable tire place such as Belle Tire. I took it to Belle Tire and had to pay for a new tire. The insurance company told me they wouldn’t pay for the replacement, and I come to find out if they did, it would be as a reimbursement. I was only happy that the flat tire didn’t happen when I was driving or on the side of the road, because they wouldn’t have come out to my location immediately. I am absolutely displeased and angered by their service! It seemed as soon as I pulled into the service department for them to look at the car, they were not trying to help - they were telling me lies and saying anything just so they wouldnt have to fix it. Not only will I never buy from Hyundai again, I will tell those who ask me about getting a Hyundai that it is not worth the trouble. Lord forbid something goes wrong, and it will with their cars, because they will not fix it.

I love my Tucson Crossover. It has Bluetooth connection, got a nice back end trunk thing, its got enough room for your kids, got side mirrors to help with your blind spot and back up camera. Also, the back trunk has a lot of room to put anything you need in. But I wish there was the lane checker and automatic brakes and the display screen that lets you hook your phone up to it so you can use your phone on your screen.

I purchased a 2013 Hyundai Elantra Limited with all the bells and whistles. The Elantra comes 17 inch tires when you order the Limited. The 17 inch tires are also very low profile tires (45). The day I purchased the car was a cold and rainy day last November. When I test drove the car the roads were wet. On dry pavement the road noise started at about 35 MPH and gets so loud you have to turn up the radio just to hear it. NOT what you would expect from a $25000 car. I have complained about it to Hyundai - they authorized me to have the tires replaced with better quality tires - which I did and the problem still existed. Hyundai admitted there is a problem or they would not have replaced the tires. Many road tests have been done with Hyundai employees and all admit there is excess noise. I am working with the BBB to get Hyundai to buy the car back. Last week Hyundai after admitting there was a problem now wants to deny the claim. The problem is an engineering issue that cant be fixed and this was told to me by Hyundai. Has anyone had luck with the BBB arbitration hearings? I am very disappointed in Hyundai. Hyundai admits there is a problem now wants to deny a claim. I am not going to go away.

My husband and I bought a 2015 Hyundai sonata and back in June, I locked my keys in the car and called their roadside assistance and a man came out to get into the car. Well he did alright, causing over $1600.00 and I got a big run around concerning it. He also damaged my sisters 2015 Hyundai sonata as well causing over $1200.00. When she contacted Hyundai about it, they told her to contact the private companys insurance about it. She did and was told too bad. At the time of service, no one knew the guy seemed to be intoxicated, informing my sister and myself they called him away from a poker game. Well, they sent me a check for a little over $1300.00. As to date, my sister never received a dime. As for Hatfield Hyundai or any other Hyundai for that matter, we are done. This was not our first Hyundai (brand new) but our 3rd on and I might add the night we walked in and bought this new we also sold two more for them that night. My sister and her daughter bought one too. I will not because Im still having issues when I apply the brake or just to accelerate. I feel a weird shimmy and took it back in, they say thats normal. Well if it is, how come I never felt that on the other brand new ones we bought? I took the Sonata for a seat belt recall last Friday and had the worst service ever. Now receiving e-mail from service manager because he covered a tub of paint on bumper and hood, and the side step panel is coming loose. So he emails me concerning my ratings on a survey, telling me how bad my ratings hurt him. Really? Now he says hes paying for both services when the car is still under warranty. That piece has been loose for a long time and I was busy trying to some results on the damages done to my sisters and mine cars. Buyers Beware. If you want a new Hyundai go to DESSIS, they at least care about your needs.

I got a flat on my new 2015 Sonata Hybrid. Called roadside assistance and they told me I had to have it towed to the nearest Dealership. I thought it had something to do with it being a Hybrid but it turns out that the cars dont have spares, they have inflation kits. Going to the dealer is normally not a problem but it was SUNDAY!!!!!! I told the person at Roadside that but it didnt seem to faze her. The nearest dealership was my only option. So now my car is stuck there overnight and I miss a days work because I work 35 miles away. If they brought me home I could have had it fixed. If they brought me to Pep Boys or any tire place I could have had it fixed. They need to get their heads out of their butts over there. Ill be getting AAA to avoid the expense of Free Roadside Assistance.

I bought a 2007 Hyundai Elantra in 2012. In 2013 I started having problems with getting the car to start. I took it to the dealership and was told I needed to have the Immobilizer Module fixed. I paid $400 to have them replaced and I was told I would have to wait for the little security symbol to appear on the dash before turning the key so the car would start. Even months after having this fixed it would still not start even after waiting for the stupid symbol to appear. It would take several tries. Then a few months later one of my back passenger door handles broke and you couldnt open the door. Fine, whatever... no one ever sits in the backseat anyway. Then the A/C died and I wasnt paying to have that fixed. Then in July 2015 I am driving down the freeway and I felt a thud and thought I had run over something. I looked in the rear view mirror but there was nothing on the road. I got to my destination and when I restarted the car, the engine light was on. I really didnt want to take it to the dealership so I took it to a mechanic and he scanned it and a code for the Shift Solenoid came up. He suggested I take it to this transmission specialist place. I ended up paying $1000 to have the Shift Solenoids replaced. A week later, Im driving and feel that thud again. Back to the transmission place. They tell me that it could be something internal with the transmission. Nice to know after I just dropped $1000 on this piece of **. I finally take it to Hyundai and leave it with them for the day. The service guy calls me and gives me a list as long as my arm of things wrong with the car... one being that the transmission is failing and the Immobilizer Module that I had fixed in 2013 needs replaced. In total, it was going to cost $5000 to fix all that was wrong with the car. EFF THAT. I went and bought a new car and it wasnt a Hyundai.

I have been trying to get my title from Hyundai for 2.5 years. When you call customer service, they tell you they will send an email to titling, but have no way to directly contact them. GARBAGE. They get no feedback from titling if there is an issue, so you have no clue how to proceed. A glass hammer is more useful than their customer service, and they cannot get an answer from anyone. It is an electronic title. Someone has to have the power to push the right button. This is beyond stupid at this point. I will NEVER buy another car from this company.

Weve leased two new Hyundais in a row and 7 new Hondas leased prior to the Hyundais, with no issues. Going back to Honda or Toyota. The most recent Hyundai was a 2016 Tucson limited, the AC never worked properly from day one. Shortly after the AC came on cool air would cease. This issue is documented on the Cas Complaints website. We had 3 miserable summers in the Deep South with this lemon Tucson. Three different dealers noted the problem. One kept the car 3 days and agreed that the car had a serious AC problem, but all said unless the diagnostic computer gave an error code there is no warranty. The first Hyundai was 2016 Santa Fe, which had a well documented steering issue when highway driving. Again no Hyundai warranty help. Guess we were suckers for leasing the second Hyundai, but the warranty is utterly worthless. If you have a problem, youre screwed!

I love my Hyundai Tucson. The interior is as nice as a luxury car interior (comparing to a Lexus and Subaru of comparable size). It is easy to get into and out of but has more ground clearance than a sedan. It is easy to handle in most driving conditions. It sits on an Elantra chassis so in tight curves or with wind, I recommend slowing down. It is Hyundais middle sized SUV, the Kona is smaller and the Santa Fe larger and I believe there is a new SUV that is even larger. This is the perfect size for a single person or a couple, it is probably to small for school age kids in the back. The sound system is very good and the limited comes with heated seats and other nice options.

Purchased a Hyundai Kona in 2018, just over 30G miles while in Colorado the check engine light goes on (this is August 2020). Take the car to Boulder Hyundai, they have no real idea what is wrong with it, replace injectors, debris in engine, they dont know why.... Wont release car as it could be unsafe, all 4 pistons misfiring so bad that the steering wheel pulls aggressively to the right. Supposedly they fix it, I am told if check engine light comes back on, stop car immediately and have it towed in, as it is dangerous to drive. Well Sept 7th, check engine light comes on again, steering wheel pulling aggressively again due to misfiring. I stop, have car towed in. Nalley Hyundai has had my car since 9/8/20. Replaced everything again, still same problem, they are in no rush to help, they have had my car for OVER 6 weeks, no clue whats wrong, I am completely at their mercy! Still making payments on car I cannot drive, they refuse to take it back and make it right. So I am paying on a car I have not driven in over 6 weeks and there is nothing I can do about it! Dont buy a kona! Dont buy a hyundai! They dont care at all and you as the customer have no advocate!

My 87 year old Mother took her 2010 Hyundai Elantra to her local dealer who has always done her oil changes. She received a call from the service manager telling her the underside of her car was so severely rusted that repairs would be so expensive. He suggested she get rid of her car stating that it would be dangerous for her to drive it. Her car has 19,000 miles and is two months away from being paid off after a five year auto loan. The car had last been brought in for an oil change in December 2014. No one ever mentioned any concerns about rust only five months ago! So, apparently all of this rust happened in a period of four months! I went with her to pick the car up. We are scheduling a second opinion for this week. Something is just not right. To be continued.........

I purchased the car late Sept 2015 and as of Feb 2016 have had issues with the idle, shaking at a complete stop and not getting the mileage advertised. I spoke to the dealership and Hyundai corporate and was told that no resolution is available at this time that when a resolution is available they would contact me. Am I just suppose to keep throwing my money away putting gas in this car and making my payments when its not even running appropriately?

I leased a 2012 Hyundai Elantra. There is a hidden disposition fee listed in your agreement. I was not verbally made aware of at the time of signing my lease agreement. I found out about this $400 disposition fee at the end of my lease. This was on top of the standard wear and tear fee, my last month payment, even though I turned it in early! Oh, and $19 in taxes. Grand total to turn in was over $500! I called Hyundai Finance to dispute only the disposition fee, because I learned this disposition fee is ONLY for turning in the vehicle, and any possible transportation Hyundai may have to do once you turn in the vehicle. Why is that my problem? Why is this fee passed to the customer?!I spoke with a customer representative who was rude as soon as they pick up the phone. I was then transferred to a supervisor who was equally rude, and had no customer consideration, or retention! I was basically told were not doing anything, you SIGNED the agreement, you should have understood. I was told that if I leased another Hyundai, or purchased another Hyundai that this fee is waived. However, it cannot be waived if you were a good leasing customer! I was stupid to lease. I put 2,000 down, turned in a vehicle, and paid into a 3yr lease...even turning in the car well under 30,000 miles, when I could have put 45,000 on the car, but none of that good leasing history was considered to have a fee waived by a financing company that can easily ride off $400. It would have been good customer service to just waive that fee, it was not as if they didnt get ENOUGH money out of me during the entire lease period. Dont Lease if you can, and dont EVER lease with this company HYUNDAI FINANCE, and I would consider not even leasing/buying a HYUNDAI vehicle until they can service their customers better with regards to fees and making exceptions. RIDICULOUS, HURTFUL. Terrible company!

In early 2012 I leased a Hyundai Santa, in September 2012 the vehicle was involved in an accident and sustained severe front end damage, all air bags deployed etc. The vehicle was towed to a junkyard/auto repair shop. I had full insurance plus gap insurance through Hyundai. My insurance paid out over ten thousand dollars that I sent directly to Hyundai. I constantly contacted Hyundai regarding the status of the vehicle, the account was placed in the recovery department that was handling the gap insurance. In November of 2012, the last correspondence I had with them that I initiated was with that department. At that time I was told the vehicle was covered under the gap insurance, time went by and I never had been contacted by Hyundai, I presumed the vehicle was paid for and everything was done. Until a year later and I applied for credit and was told to my surprise that I had repossession on my credit, prior to this I had excellent credit. I Called Hyundai and was told indeed this vehicle was repossessed, they could not supply me with when it was repossessed from the auto repair shop, when the sale was or if the vehicle was ever repaired. I was never notified of any repossession, never notified of any sale etc. I have on several occasions contacted in writing Hyundai requesting proof of the vehicle being repaired, proof of the vehicle being repossessed and sold. To this day almost three years later, they have not and will not send me any proof of this and this full amount owed is still affecting my credit.

Purchased car new a few months ago and since then the car sways dangerously at highway speeds. I have numerous time almost had accidents with this car going into other lanes on its own. Hundreds of people on many sites are complaint of the same issue and Hyundai is refusing to do anything about it. Its a huge safety issue and someone is going to get seriously hurt or killed.

At 61000 miles, my power steering on my 08 Elantra failed - told by dealer service the sensor had to be replaced but since sensor so embedded within steering column, the only way to fix was to replace whole column. Because car was 1k miles over warranty, Hyundai would not cover - they paid half. Fast forward to today - just 40k miles later, power steering failed again. I cant afford the cost for Hyundai service to fix again. This is also not the only repeat problem Ive had with the car. Wondering if I have a lemon or if there is a different problem causing the sensor to fail. Reported to Hyundai - they wont do anything for me since they helped with the cost last time. Dealer told me they have never heard of anything like this and they say there is nothing they can do without approval from Hyundai corporate. Guess Im stuck with a car I cant drive. Hate companies that dont stand behind their product.

I bought a Hyundai I20 from Hyundai Culemborg - Cape Town. I took delivery on 30 July 2011.There was a noise coming from the steering and I informed the dealer.The noise got worse as I drove the vehicle.I was told to take my car to another dealer and they told me to take it back to Culemborg to sort out. I was then told to book my car into Milnerton, Cape town, which was inconvenient for me.Something was only done when I took my car into the dealer on Saturday, 10 September and asked for the manager.Eventually, my car was collected on 14 September. I was told it would take a day to sort out.I was then called on 10 September to say the part will only be arriving on 26 September and I would get my car by the 26 or 27 of September.I was offered a replacement car to use in the meantime, but an automatic was delivered. I do not drive automatic so I asked for a replacement which was brought to me.The two left hand doors dont line up either.Surely, a new car should not have these problems.These cars should be checked before arriving at the dealers, and clearly, this vehicle has not been checked correctly.I am paying a lot of money for a new car, which does not seem new. A new car should not need to have a part replaced! I am very dissatisfied with the entire experience of buying a new car at Hyundai. I requested a new car and was told I would not get one.I will be taking this matter further.

My experience with Hyundai is once again worst than the last. It is my 3rd disappointment with them and last, I just came out of a 3 year lease and decided I wanted to buy the car and instead of showing me my options through Hyundai Finance which I was leasing with they convinced me with lies about how being I didnt use the car much, I would have to pay more and convinced me to go with Chase auto loan, after a few days I called Hyundai Finance and the person on the phone told me, I should have bought through them which would have been close to 8k less, through Hyundai finance it would have ranged around 9k plus maybe 3k in taxes and instead now I will end up paying close to 18k.It is my 3rd and final deal with them, no one there is honest and they are out just to rob you, I should have gone with my gut and listened to my cousin and end my lease and bought through Carvana, I wish I knew the info I got from the person on the phone earlier but I thought I was dealing with honest people, anyways God bless them and everyone reading this and make sure you always ask all the right questions and if you have to take time or reschedule to review things before you commit to it or sign documents, do so, so you dont get trapped and tricked like I did.

When shopping around I was looking for a convenience features. Sonata Hybrid 2016 was slightly better than other midsize hybrid alternatives. Looked at all these reviews on Edmunds and similar websites. From their perspective it looks good. After one month of driving (and pretty good experience) main battery broke. Brought it to a dealership. It took already 2 days just to localize the problem. Accordingly to them it will take another 1-2 days to get an answer from Hyundai what needs to be done. This is a car on a warranty. What happens when its out. I feel Im screwed. This is a new car. Just started to pay for it.

If you plan to lease a Hyundai, read the contract!!! I wanted to pay off the vehicle early, to purchase something other than a Hyundai and was told by the leasing company it would be an additional $400.00 to return the car in early, or on time. You would think, being that my husband works for the dealership, he would have been told this... so angry!!!

In March, we had an engine issue with our 2015 Sonata that has less than 8000 miles... It started with the clicking sounds that we hear whenever we hit the accelerator. We brought it to a local dealer. They took 2 weeks to fix the issue. When I asked about if it was all fixed and all was good to go, the dealer said yes and that we shouldnt have any future issues with it. Within 4 days from picking up the fixed car, we start hearing the clicking sound again. We brought it back to the same local dealer to be fixed. Within 3 days of dropping off the car, we received a phone call from the regional manufacturer representative to ask about our vehicle and if the car was repaired. I let her know that we actually had to bring back the vehicle for the same issue just days before she called. She gave me her number and said that she would get back to me within 24 hours with an answer to whats going to happen next. I dont hear from her... Feeling frustrated, I call her to find out whats going on. Since she told me to get in touch with her rather than the dealer, I trusted her and only called her to find out whats going on. I never hear from her... In the meantime, my husband calls their Korean Customer service number to make the complains and only told to speak with the representative who is not returning our calls. She is the one who can make anything happen. WHAT??? We even tried to call different customer service numbers but we are told that she is the one we need to speak to and no one else. Finally after dropping the car off 3 weeks prior, we receive a call from the dealer that the engineer from manufacturer came out to inspect our car and that the entire engine needed to be taken apart to see what is wrong with it. It took 2 days for this engineer to inspect it but no real answers to what is the actual issue. I finally took time off from work to go to the dealer to inspect the car and everything under the hood is taken apart and they said that it will take days to put everything back and repair the issues. While at the dealer, we manage to speak with the Service Manager who said that the manufacturer went cheap way out the first time we brought the car out and they are very interested in our car because for a new car, it is having some engine issue that they cant pinpoint too. He also said that the representative advised him that she has been in contact with us so he doesnt need to call us.Feeling disappointed and frustrated with whats happening with our new car. We tried to get in touch with the regional representative. To this day, we havent been able to speak with her and the car is fixed but the engine makes a lot of noise for a new car especially compared to my dads car that has over 200,000 miles on it and we are just disappointed with our whole experience with this dealer and the manufacturer. We cant wait to return this car when its lease expires in 2 years. Never will I ever buy another Hyundai vehicle. There are reasons why people said never buy Hyundai. Shouldve listened to them.

Had to use Hyundai roadside assistance on my 2019 Ioniq to get the car from my home to the dealer. This process was easy and efficient and I give them 5 stars. After a day, local service dept. called and said I need a new hybrid battery (after only 2 years!!) and they are out of stock with no ETA. This dealer has no loaner car program so I am stuck without transportation. Called Corporate Hyundai and now awaiting a callback. Have had prior issues with the car but were fixed under warranty. Jury is out on how Hyundai will help me out. Not happy with the quality of the car since it wasn’t cheap.

After many attempts to resolve problem with Hyundai customer service in CA, my 2006 Azera was scheduled and examined for frontal passenger airbag problem and declared to be functional. This problem was subject of a NHTSA recall. The dash light still indicates a problem. A non-Hyundai and Hyundai dealer shop found the problem in the seat belt sensor for side impact airbag located in the side of the RF seat back that is subject of a recall Hyundai 094: We have not been notified by Hyundai. We are otherwise pleased with the automobile.

I was in a severe car accident last May. Hyundai tells me they are working directly with my insurance company and that the charges would be covered, not to worry and if there’s any problems they’ll contact me. With recovering from injuries, they give me no indication that I still have a balance from the crash that the insurance did not cover. They put me in a brand new car without even mentioning the thousands I’ve dollars I still owed. I was left in the dark. My credit score plummeted. I then find out through the credit bureau that I have a balance on my Hyundai account that was never dealt with. I call Hyundai and they tell me it’s my fault and I should have checked in with them. I explain to them I was told everything’s as being taken care of while I was being treated in the hospital and if anything was off that I would receive a call. They tell me I shouldn’t trust everything people say!!! No word of lie, that’s what they said to me. I’ll NEVER do business with Hyundai again. They do not care about their loyal customers at all. Ruthless.

In July, I brought in my car (barely 2 years old) because the seat was tearing. The dealer said I would have to wait for a company rep to look at it. I called in August and got the line that they would call me back. I just called in September and got the same well call back answer.

Problem with 2008 Sante Fe - The fuel gauge in my vehicle has stopped registering the gasoline. I fill up vehicle and turn on engine and it registers zero fuel. Sometimes it might register 1/4 of a tank for a few minutes, then goes back to zero. The check engine light started coming on at the same time. The car was taken to Advance Auto and their register gave a number (which escapes me right now) but when we looked it up it said the fuel sensor was bad. From reading numerous complaints about the same problem, it seems the repair for this can cost anything from $300 - $700. This seems to me grossly unfair as it is obviously a defect in the equipment and should be repaired at the companys cost. Thanks for listening.

Dont get me wrong, Ive had my Hyundai Sonata for 3 years now and Ive been a loyal customer, having a Sonata for 3 more years prior to that (6 years total). With the end of my lease, I drove my car up to the dealership I had got it from and they refused to take it, saying that they didnt have anymore space in their lot. They referred me to a different dealership who I then called and told me that they only take cars back that have been leased from them originally. They told me that my original dealership should be obligated to take it back. So we called my original dealership again and they again said they could not take it because of space issues. We then proceeded to call the headquarters, boggled at how Hyundai wouldnt take in their own vehicle... What are we supposed to do? We cant keep it cause its illegal, but no one wants to take it? Im baffled.Then I proceeded to call customer service to talk about my lease end deals and the woman was completely rude for no reason whatsoever. I was not notified of a payment that hadnt gone through and could not make debut payments because you cant do so online (which is so archaic that your only online option is to pay by check). As a once loyal customer of Hyundai, I dont think Ill ever return to this unprofessional mess.

After 76,000 miles I experienced a catastrophic engine failure in my 2011 Sonata Turbo 2.0. The Hyundai service department that the car was towed to said they did not know why this happened. After considering the warranty, it was determined that the engine would be replaced. The second motor was installed and the first time it was cranked, it was determined that the engine failed. A third engine was then installed. At about 10,000 miles on the 3rd engine, the exact same catastrophic engine failure occurred. I learned that Hyundai had previously installed a re-manufactured motor (the third engine) instead of a new long block. I am now waiting to hear if the warranty is even going to cover the 4th engine replacement.I am researching information on Texas Lemon Law to see if this would qualify; my novice experience would say YES but I am horrified to read the other experiences on this website. I would like to think Hyundai is going to try and make this right for me, but I have my doubts. To say the least, I will never purchase another Hyundai. It is disappointing because up until now, I had enjoyed the way the car drove, handled, and how efficient the eco-boost was on fuel.

Bought a new 2021 Palisade to replace a 2020 Kia Soul that was a lemon, 3 transmissions after 12,000 miles. Palisade lasted 2 days, 180 miles before fuel system failed. Dealership cant get any parts from Hyundai. Hyundai is supposed to be buying the car back from us. The problem is, it is next to impossible to get any communication from Hyundai. I sent all the required documents on 2/18/2021. Was supposed to send offer immediately. Now March 1st and have heard absolutely nothing. I call and email everyday, just to see if they even received the paperwork I sent over. No one has any answers and the person handling my case never responds. Dealing with Kia was a much easier process with great communication. Yes their transmission was trash but customer service was exceptional.

I brought my 2021 Hyundai Kona EV to Lithia Hyundai of Reno because my emergency braking and adaptive cruise control warning light were on. The dealership said that I damaged the radar under the front bumper, and it also took them three separate visits to fix the issue. Finally, I spoke with Hyundai corporate, and they said once the dealership mechanic makes a call about a problem, they can not change it even though I sent them pictures of the car with zero damage. There is a small scrape on the bumper that the dealership is saying broke an $800 part. I asked Hyundai corporate if I could send the part to their engineering team, and I even offered to pay the shipping, but they said no. I explained that they should be very concerned that if what the dealership is saying happened to be correct, you would think they would want to investigate why, but they still didnt care.