I was a supportive Hyundai customer, owning a 2003 Tiburon GT and a recently purchased 2013 Veloster, until this disheartening event. My airbag light illuminated on my Tiburon, so I did a little research online and came to find that the 2003 Tiburon was recalled for this. The cause is actually the wiring within the seat belt mechanism. You can actually manipulate the light by wiggling the seat belt holder. So, I contacted Hyundai Customer Care America, spoke to a pleasant and professional attendant, and after her research, she told me that it was a recall item and it would be covered by Hyundai; and she said I should go to a dealer asap. It sounds perfect, but that was soon about to change. I went to the dealer, left the car, and was then contacted by the service department and was told that this was not covered. I told them the agent’s name, case number and campaign number, but this did not change the situation. They told me that the repair would be $293. I sent off an email shortly after to Hyundai consumer affairs and CEO of Hyundai America. I received a response back from consumer affairs with a negative result again. You would think that Hyundais foremost concern would be the safety for their customers, seeing as this was a safety issue, with a possibility of the airbag deploying. When I wrote to them, I told them how disheartened I was, and in return, they told me, in closing, thank you for being a part of their Hyundai family. How patronizing is that!

Very durable vehicle that lots of extra perks like electric seats, blind spot mirror, Bluetooth and back up camera. I have owned this Hyundai Tucson for a year and have not had a single problem with it.

Bought a brand new car 2014 Forte. Humble Hyundai will not fix or replace it. What is the use of having a new car when you cant drive it due to a knot on the back tire? I travel every other weekend to take care of a family member. I cant do that with this tire. They do not want to even help, they say we got to pay for it out of our pocket. I think that is wrong, I gave them a nice Kia with nothing wrong, they gave me a tire with a knot on it. If your car is new with warranty, dont you think they would replace but no.So whoever reads this please do not go to Hyundai dealer in Humble TX that is in Houston off of 1960. I went to a different one, they got bought out so the car I was going to buy Humble Hyundai bought them so theyre not going to be even better. Kia in Baytown was lot better when I bought our Kia Soul. We just outgrow it. I need to get a tire so I can go help a grandma. Im like a caretaker. When the kids need a break with them not helping, its hard to get someone else. We only have these Kia Forte, his truck is down right so we got 2014 car that cant drive due to a Nexen tire. Thanks.

Recall on Santa Fe gasket leaking oil into alternator - Received recall notice after I had already paid over $700 to repair same. Contacted Hyundai headquarters (10550 Talbert Ave., Fountain Valley, Cal. 92708) more than once. But never so much as get a reply. Sent them copies of recall and bill.

I have a 2019 Veloster with the Silver Coverage Plan which include electrical repairs. My car would not start after just parking it less than 5 minutes earlier. I had it towed to Happy Hyundai in Oak Lawn, IL and two days later I was informed by Hyundai that my car needed a lock cylinder and ignition switch but it wasnt covered by the warranty because it appeared to the mechanic that force was administered but in the same breath the mechanic told me to use a screw driver to start my vehicle. This Hyundai Dealership and manufacturers warranty are unethical. Im sure a recall will surface about this same issue but until then, customers will be held responsible.

Not happy with AC drainage system or Checks before delivery, AC drainage continue after engine stops - I did checks for more than 2 weeks from office to home and home to office. The drain continue even after 4 hours or 7 hours of engine stops in form of droplets.

We have owned a 2003 Hyundai XG350 since new. It now has less than 30,000 miles on it and we recently noticed that the airbag light was on and it needs an inspection sticker. We were told that the airbag issue would have to be repaired before the car would pass inspection. The service manager (Frank) told us that he has seen several of these problems in the XGs and that to repair it properly, it would require a new wiring harness for around $500. I commented to him that this sounds like an engineering defect on Hyundais part, and that they should repair this at their cost. Hyundai refused.

Had to use Hyundai roadside assistance on my 2019 Ioniq to get the car from my home to the dealer. This process was easy and efficient and I give them 5 stars. After a day, local service dept. called and said I need a new hybrid battery (after only 2 years!!) and they are out of stock with no ETA. This dealer has no loaner car program so I am stuck without transportation. Called Corporate Hyundai and now awaiting a callback. Have had prior issues with the car but were fixed under warranty. Jury is out on how Hyundai will help me out. Not happy with the quality of the car since it wasn’t cheap.

I am using a Hyundai (I-10) car, about 2 yrs old. It has a major defect since I bought the car. I sent it to the showroom many times where I bought it from. But my prob is not yet solved. Due to this problem, I am putting a case against your Hyundai company.

I have Azera 2013 I like very much, it is nice car.... I recommend to buy Hyundai Azera it is much better then the Toyota Avalon, Nissan maxima, Accord and 350EL.

Air bag light will be illuminated after battery terminal separation, or minor maintenance. It will shut off after 15k miles.

I bought 2 Hyundais in the past 5 years and every time I go to the dealer to fix a problem, they say, Yes it is not working properly, but it still works enough to not replace. This goes for the shocks that wont lift the hatch back up, and the AC that makes a loud clunk sound EVERY time I turn off the car. Dont believe the warranty because they will delay you until the warranty runs out. Tired of their lies!

I purchased my 3rd brand new Hyundai in 2005. I have always chose Hyundai models as I believed in your vow of Americas best warranty although I had always paid them off and traded them in around 60,000 miles. I did make a decision to hold onto my most recent Hyundai which is a 2005 Hyundai Tiburon. I am a extremely anal when it comes to maintenance, to the point friends and family mock me. No one but the dealership has EVER been under the hood of any of my Hyundais. I have even taken it to them to have air put in the tires. I never missed a maintenance and am always at the dealership within the 3 months - 3,000 miles with checkbook in hand asking them to do whatever is necessary to maintain the warranty, value of the vehicle and to keep my car running. I just had the 2005 Tiburon in for scheduled service in April 2014. As always, this service department who had handled all my cars over the past 20 years said the car was in impeccable shape. Memorial day 2014 (a little over a month later), while driving I turned on the air. Within 5 minutes it started to jerk and sputter, smoke started to rise from under the hood and all my dashboard lights came on. I pulled over and called a tow. The next day I was in shock when the service manager called and said the engine had blew. I was not concerned with the cost as it was still 20,000 miles and 1 year under warranty. When I asked how this had happened, he said the car had a small leak in the radiator which caused it to overheat. I begged for answers on how this could happen. How I would have known there was a slow leak and if there was light that should have warned me and how the engine could have blown from overheating. Nothing Greg from Hyundai City said made sense to me on how I could have done anything different to prevent this. All he could say was because I had driven the car for an extended period of time, while overheating it would not be covered under the warranty and the cost would be about $3,000. There was literally minutes between realizing something was wrong and when the car died on the side of the road. There was not a single sign before this moment that would have led me to know something was wrong. He also went on to explain because the radiator wasnt covered and this is what ultimately caused the damage, they could not possibly cover the cost. I have no words. I have sent countless customers to this dealership as well as given Hyundai 60,000 plus dollars worth of business. They know how meticulous I am about service and have all my records. The car had 80,000 miles on it and just a month earlier was told the car was in perfect condition and now it sits with a blown engine without any fault of my own. I could not have done anything more to maintain the car or meet the warranty criteria. I did file a case with Hyundai but based on what Greg has told them I received an email stating that they will not honor the warranty. I am heartbroken and have no idea why the company I was so faithful to would treat me, let alone any customer this way. I have no words. I had no doubt that Hyundai would do the right thing but I am growing less and less faithful. I have no idea how this happened to my car and the company who can make this right refuses to. I know losing one customer is not a big deal to you but at the end of the day your integrity is all you have whether it be with one person or millions. It is all the same.

I bought a 2011 Hyundai, I was the second owner. As I was going to work I pulled out onto a main highway where the motor made this horrible noise and stopped, leaving me in terrible danger. People helped me push the car to get it backed off to a bit of safety zone, I had to have it towed to a garage. This car had 82,000. miles on it, it seems the motor was gone. It was then towed to the dealership, where it sat for 4 months before anyone even took a look at it. I keep calling them frequently about it and was told, they had so many cars before me in line they didnt have time to work on it.I had to find other means of transportation for work and other necessities. Only to be told because I was 2,000 over the second owners warranties that Hyundai refused to replace it. They had a class action suite against them, I was notified, but didnt have a problem at the time I was notified. Why would I spent $6,000 for a new one of their motors when the one I had was no good? I was told of others the same dealership that they had replaced motors with the overage mileage. I had expected to drive this car for at least 200,000 plus miles. Just goes to prove not all Lemons are yellow!

I bought an Elantra 2011 in the US. During the first year, it was 3 times in service for over three months for the same problem with its electronics. Its still in service under the 5th repair attempt. I contacted a lawyer to deal with Hyundai Motors America (HMA) and request a replacement or the cash back. Hyundai is trying to do anything possible to avoid this situation. They rather spend more money in warranty claims than giving me what I paid for and deserve. We will take legal actions against HMA. I will never buy Hyundai again and make sure that anybody I know wont do it either. They ll loose.

I have experienced one of the lowest quality customer care and service from the customer service department of Hyundai USA. I have cases open with them for the past 4 months. I am following up with the customer service department every week, and I have received a very poor unresponsive service from this department. Do not recommend this car manufacturer if you care about (and expect to receive) quality customer care and service.

I would like to tell you about the service I received Hyundai in Downingtown, PA. I recently took my 2013 Hyundai Tucson for an oil change and state inspection which I was impress of how quickly it was taken care of. They provided great service and I was happy to return for more service. Due to a poor wheel alignment the service department had recommended that I replace my rear driver tire so that my car can pass inspection. When I left the dealership I heard a loud noise from the back tires. At first I thought it was from a wheel alignment that they recommended I needed. During the week, I notice the noise getting much louder to the point where I felt it was unsafe to drive. I went online to see if there was an appointment available but there wasnt so I decided to go to my local Firestone to get a second opinion. I described the noise and how a wheel alignment was recommended. During their inspection, they discovered that my new tire that was replaced by Hyundai was extremely loose and only hand tighten. I am so disappointed because I really thought I received great service especially being the end of the day but instead my life was at risk. I seen it for myself how the lugs were only hand tighten and the wheel shook by touch. This is my second Hyundai vehicle and second Hyundai dealership that Ive dealt with and I was never disappointed until now. I was able to speak to the service manager which he kindly took the time to see the vehicle. In return of risking my life he offered a complimentary oil change and to speak with the mechanic who worked on my vehicle because apparently thats what my life is worth. I will never trust the service of Hyundai again. I can only hope they will learn from this situation so that other customers will not be at risk.

I was in a head-on collision in my 2004 Hyundai Elantra. I had my seat belt on, and I was the driver. My air bag light came on, but my air bag did not release. I suffered a great amount of pain, because my knees hit the steering wheel very hard.

Purchased a 2013 veloster turbo in feb 2014 off showroom floor... Purchase price 39 588 with extended warranty which at time of purchase was told warranty was bumper to bumper... Not long into owning the car problems started... Sensors navigation power windows airbag replacement just to name a few... All covered by Hyundai warranty... Now at 114 km was informed car needs new engine... which of course extended warranty will not cover... They deemed it normal wear and tear... Really?... When I complained to canada hyundai and ontario hyundai nobody wants to pay for it... Customer service at hyundai canada was appalling. Was basically told Oh well too bad you are on your own... Would not even give me a number for corporate hyundai...Now my question is... This make and model has already had a recall on the engine... Hyundai fix a computer upgrade. My question is how can hyundai canada sell this car on the market knowing from the get go this 2013 turbo had engine problems... Supposedly by the 2014 model they fixed the issues... Unfortunately this does not help me... The attitude from canada hyundai when I approached them for a fix was... not their problem... Would not do one thing to help me... Washed their hands of it... Hyundai canada once they get your 40.000 dollars thats it... I asked them who pays 40.000 for a car and needs an engine replacement at 114 000 km... HYUNDAI... Their customer service needs revamped... So disappointed in Hyundais reaction...Would advise do not purchase hyundai as they certainly do not stand behind their product... They passed off the problem to the consumer. This is a prime example of a cheaply manufactured car for a very expensive price... Hyundai canada would not help me at all... Very rude and unprofessional head office... My advice stay away from purchasing a Hyundai veloster turbo or any hyundai product... When you have problems with their vehicle they are certainly not going to help you, as was proven in this case... Totally gobsmacked at Hyundais response...

After buying a 2017 Hyundai Sonata Sport in October of 2016, we noticed, at the first washing of the car that the clear coat was marred in several areas. We immediately reported it to the dealer. We took it in, he agreed that it was a defect, and sent us to several different body shops to see if anything could be done. We had it detailed (at our expense) and buffed but the marred finish was still visible. The dealer then advised us to call the manufacturing which we did. After months and months of runarounds from Hyundai Corporation, we are no closer to getting our car fixed. Their case managers dont return our calls when they say they are going to and every time we call them, we have to repeat our story countless times. Today we were informed there was NOTHING they could do. Sorry! We feel like their customer service is very poor and that stall you, hoping you will give up hope and go away. I will never buy a Hyundai again after this experience.

I purchased my 2013 Hyundai Elantra a few months ago with a remote car starter. I have had remote starters on my two previous vehicles. A remote car starter is a one-touch convenience which I depend upon specifically during the winter. The remote car starter was installed and when I picked up my new car, I was advised that in order to start the car with the remote, I must first press the lock button twice (lights will flash and horn will toot), and then press and hold the starter button. The remote is supposed to function within a range of 2500 feet. This is not a convenience. I have been able to start the car only a few times with the remote since then. Most times it does not start.If I am not close enough to the vehicle to see the lights flash or hear the horn toot, I have no idea whether it can actually be started. On occasion, I have even stood beside the car and tried to start it and nothing happens. This is absolutely ridiculous. I stopped by the dealership today and asked about having it removed. I was advised that it would cost me over $300 to have this done. Hyundai Canada has echoed this. I am furious. I want this starter removed and would have a simple one touch remote starter installed. This Hyundai remote starter is an expensive waste of my hard earned money. If I had known that this inconvenient type of remote starters was what they were installing, I would not have requested it.

New Hyundai Santa Fe GLS FWD - Vehicle is difficult to control while passing and under heavy acceleration 35-60mph. Goes through a series of S turns and pulls hard right and then back left. Fwd axle torque is severe and dangerous to an inexperienced driver... You better be ready to steer or ease off throttle, almost pulled me into back wheels of 18 wheeler trailer while passing.

I have a 2016 Hyundai Veloster Turbo and it kept stalling while in drive. My seats started cracking after only 6 months. My resonator and exhaust has to be replaced with less than 6000 miles on it. Hyundai definitely needs to recall this vehicle because my car has been back and forth in the shop due to the mechanics solely depending on computer codes to find whats wrong. Do it the old way. Actually look at the components and parts of the car. It should not take almost 3 weeks to figure out the grounding wires were bad.

Updated on 02/25/2018: I purchased a use Hyundai Tucson at 22k miles. I owned it 1.5 years and has engine failure at 59k miles. Hyundai refused to do anything and have left me stranded making monthly payments. I have since created a Facebook group dedicated to the Hyundai Tucson Theta-II Engine Failure and have found over 200 people with the same problem and story as I do. I will never purchase another Hyundai.Original Review: Hyundai is a horrible company. I purchased my 2012 Tucson as a second owner. I had the vehicle 1.5 years before the engine failed. Because I was a second owner, Hyundai refused to help. I was 6 months out of the time warranty of 5 years or 60k miles.

I would like to start out by saying I will NEVER lease a car from Hyundai ever again. My girlfriend and I have had our lease for about 3 months and the customer service has been an absolute nightmare. I have been trying to get paperwork from the company to change my plates from PA to MA and I get a different answer from a representative every single time I call. Not to mention I am on hold for at least an hour and have called about 10 times. I will relay my experience onto anyone I know that is seeking a new car how much of a disappointment Hyundai has been. Its honestly embarrassing how inconsistent a customer service can be. I wish zero stars was an option.

I been having Warranty Issues since I bought my 2010 Elantra . Starting out with failing Brake Lights to causing misfire and to end it the EPS. When going to the Dealership for the engine issue, I had been told I have water leaking into my cylinder that needs to be cleaned out due to my car not having the engine light on. The same day the car had seemed to misfire and the engine light came on. I drove to the first Auto repair shop I saw and they run the diagnostic and it showed a code. They told me the issue was under warranty and I should bring it to the Dealership. I asked if they could clean the grease out a little so it would stop jerking. They did. I took it ten miles down the road to the Dealership and left it with them. Next day, they called me and told me all I had is some water in my cylinder and that it wasnt covered by warranty. So when I got to the dealership, he showed me the bill what was even more as that from the repair shop to fix the gasket. They explained to me they couldnt pull a code and the code given by me to them wasnt making any sense. So I took my car to Firestone and had them look into the so-called water in my cylinder. As they they couldnt find any water anywhere. Long story short, they didnt honor the warranty at all. Now the EPS seems to be failing and Hyundai expect the code to to read in order to honor the warranty. Well Dear Hyundai, the EPS dont stay on and you cant pull a code because no one be able to drive with the EPS out to the dealership so they can see the light is on. So again another bill on the Buyer cause Hyundai. So what Im trying to say is buying a Hyundai is a waste of money. They also stated what I called and complained, You dont have any Oil Changes on file with the dealership. Really I never had any issues with my VW when I took it to the Dealership about anything. And they did listen to the customers concerns and try to help and not send you out with issues that they didnt want to fix under warranty.This was my first and last Hyundai I had Purchased.

I purchased my 2005 Hyundai, in late 2004. Since the day I owned it, I’ve had trouble with it, like from only 2000 miles on it the engine had a noise. I took it back 4 or 5 times, and they kept saying they didn’t hear anything. Well that is wrong, because the service manager that was there at the time heard it. I want to know what happened to him as he is no longer there. I went back one time to get my oil changed and found out that they only changed the filter and not the oil, which I could prove, so I made up my mind that I would never go back there for service. Now my car has only 48,000 miles on it and I have a real bad noise in the rear end. I took it up to them and they told me it was under warranty. A couple of hours later they called me and told me they would not fix the problem because of not having it serviced by them. The car would be serviced for as long as I owned the car, not by Hyundai but by my own service person, which should not matter because by law, you dont have to bring it to the dealer. This dealership has had a lot of problem with people over warranty work. I know of at least 13 people. The dealership has a bad name to begin with. Now that my car is 6-years-old, I am going to let people know just what kind of cars they have and how the warranty is nothing but a rip off. If I could talk my wife into it, I would like to paint the dealer’s name on the car to show what kind of junk it is and also let them drive it. Maybe thus I could stop another person from making the same mistake I made by buying one. You know it is a shame that when a person buys a car or truck, the first thing they look for is the coverage it has. By then if ever something would go wrong, they would not to be ripped off, like people from this dealership and the company. I will post on the internet and facebook for people to contact me, so like I said, I might stop someone from getting one of these cars. All I could say is thank you for reading this letter and to let you know my true feeling about a Hyundai.

My 2007 Hyundai Entourage at 49,798 miles had to have its pulley replaced at my expense. Obviously the part was defective. The dealer said there was no implied warranty, so I had to pay $279.57 for the labor and part. I never had a pulley replaced on any car I owned. One van had over 250,000 miles on it, and the pulley on it was still good.

I have a 2009 Sonata with leather seats and 56,000 miles. It’s still under the so-called bumper-to-bumper warranty. The leather on the drivers seat is cracking and peeling (the same thing happened to my 2007 Elantra). The dealer said it was a wear item and not covered by warranty. I asked them to show me where in the book does it say this, and they pointed to a short sentence that says any wear item is not covered under warranty. They told me Hyundai has a list of not covered items. I called Hyundai to complain and the first thing he said is We have an extensive list of items not covered by our warranty. Wow, it would be nice if they put this in the customers warranty information. He put me on hold, and then came back and said that seats and upholstery are not covered by any warranty, not even for one day for new vehicle. It would also be nice if they told the truth in their advertising. They use the warranty to sell their cars, but they are in fact lying about their warranty coverage.

I am at this point, a thoroughly dissatisfied customer with Hyundai. I leased this Hyundai 2016 Plug In Hybrid car from Hyundai in 2016 Feb and had a very good experience with the car all this while. I had been using the car for my 70 mile daily commute and loved the car. Then on May 18th, my car had problems - it refused to start in my office parking lot. I called the Hyundai dealership and they told me to get the car towed in so they can take a look. The car was brought in to the Hyundai service center. 3 days later, the diagnosis was that the hybrid battery needs to be replaced. The service technician expected to get the replacement battery in 5 days. 5 days later, no updates. I kept following up for the next 3 weeks, and still no updates. I finally escalated the matter to their consumer affairs department. They took two weeks to investigate, and came back with an offer to pay me a compensation amount, while I waited for the car to get fixed. The update they gave me then was that the car will be fixed by July 15th. By July 15th, they had no actual progress! And now, the latest update is that they will fix the car by August 21st! I am really disappointed that Hyundai has shown no interest in getting this fix expedited despite the fact that its already 2 months plus. A one year old car, in warranty, is just sitting idle in the service shop, waiting for a critical part! I have sworn off Hyundai for my life and would never recommend anyone to buy another Hyundai car ever again!!!

In August 2015, I purchased a 2015 Hyundai Tucson in 2015. I have had all routine maintenance done and the car has 86,000 miles on it. No mechanic has ever told me of any engine issues or potential engine issues. Two weeks ago, I was driving home at 10:00 PM. Without warning, my engine seized and my car stalled in the middle of a very busy, dangerous intersection. Thanks to the assistance of my father and a good Samaritan, I was able to get my car out of the road and I was able to get safely home. However, this had the potential to be extremely dangerous for myself and other drivers on the road.I took my car to a local Hyundai dealership and I was told by a certified Hyundai mechanic that I would need a new engine. I immediately contacted the Hyundai Customer Care Center and I was told that because I am not the original owner, they will not honor the 10-year/100,000 mile warranty. I was told they might honor the limited warranty, but I would need to come up with records of every oil change I have had on the car. Other than that, they have been of no assistance to me. I am beyond frustrated and furious at this point. This is not an issue of user error, this is clearly a defect on the part of the manufacturer and they should be the ones resolve the problem. I consider myself an informed consumer, and I would not have purchased this car if I had known this was a possibility.

Salespeople were no-pressure. The Tucson is our 3rd Hyundai and theres lots of value in Hyundai, especially the warranty. Also lots of trouble-free miles at a pretty good price.

If you like comfortable seats dont buy this car. Cheated out on one of the most important features, the seat. I have the rear camera, touch screen, Bluetooth, etc. but the seats? My 2009 was more comfortable. I will not buy another. Service let me know just now as I am there that Im not the first to complain about seats. I dont believe they will outlast my payments. I had a great experience at the dealer.

My wife and I purchased an Elantra back in 2013, Due to credit issues we have high interest rate and high car payment and a term for 7 years. At the time, we were desperate and needed a car. Its been over 6 years and we have less than 18 months. We owe less than 8000 on the car. Hyundai is doing everything they can to repo the car. If its note is not paid on the day. They call and call, threatening us with repossession. They Repo the car once when it was only 20 days late, after a commitment to pay was made. The last time I called to make a commitment to pay, they were heartless and telling me to borrow the money from someone. The were not this aggressive until we paid down the vehicle.

My 2006 Hyundai Elantra gave out suddenly with no warning light/sign on my way from Atlanta, GA to Nashville, TN. The radiator had bursted, blowing out all the stored coolant, and caused some engine damage. The car have been lightly driven with only 34K mileage and engine was clearly under Hyundais 10-yr warranty. We had it towed 100 mileages to the nearest dealership. However, Hyundai corporate has flat out denied our engine warranty claim because the radiator was out of warranty and that we had done our maintenance at a local NTB instead of their dealership. In other words, their 10-yr warranty is just a big fat lie because their claimed defect component contains nothing but the engine itself, which almost never gives out at its own. It is unbelievable an engine could give out at such early mileage. They also broke a federal rule and denied my claim just because I had my service done at another service shop. The entire process was full of bad customer service. My family and I were constantly hang up on that we have to rotate the calling. Representatives were rude and apathetic toward our situation. This is honestly the worst company we had to deal with out of my life!

I have left side pulling problem in my new Hyundai Tucson car and I have lots of complaints in Hyundai customer care but he didnt short out my problem and do not have any proper response. Third class company in customer satisfaction in India. Contact me at **. Mo:**.

In 2011 I purchased a Sante Fe with the in-car Navigation System. The day we drove the car off the lot the maps were out of date. I contacted the dealership and was told it would automatically update. Two years later, we asked again and were told we had to pay $200 to have the maps updated. Now, the car is 3-years-old and the navigation system is so bad it is dangerous. We dont even turn it on. For $200, we purchased a Garmin with free lifetime map updates. So we now drive a Sante Fe, with a built in navigation system, and a Garmin attached to the windshield. Friends are shocked at what we have had to do.Why is Hyundai doing this to their customers? I tried to speak to Hyundai Customer Connect System Lead Laura who gave me nothing but attitude. How outrageous to charge what you do for the system, then expect us to pay $200 each time it needs to be updated. Are you crazy??? Im done with Hyundai. Oh yea, did I mention that the Sante Fe was my third, and now last, Hyundai purchase.

In July 2015, I bought 2015 Hyundai Sonata limited edition. It comes with 5 year road side assistance. Yesterday June 25, 2016, I went to Twin Lakes State Park for small picnic with my wife and 10 months old son. When I was about to return home around 6:30 PM, I realized that I left my keys in the trunk and the car locked out. My mobile doesnt have any network signal, luckily I have called the Hyundai road side assistance by using my friends mobile. The customer care professional took all my details and said, somebody is going to call me.After 5 mins I got a call from someone and they reviewed my details and said, the warranty on my VIN number is not showing up, and they are going to call the dealer and update me. I didnt get any after 30 mins so I called them back again. The story started from scratch again, they took all my details again and said they are going to send a text message, a driver details and approximate arrival time. I waited for some more time and called again, this time the automatic answering machine was telling that, my request was put on hold and asked me to un-hold. I have opted for un-hold, the story started again, they verified all the details again, but luckily this time the customer care professional was nice and told that, he will take it personally and try to reach the driver right away and update.He kept me on-hold for 10 mins and said, he tried to reach around 10 drivers and none of them are not available right now. He continued and said, he will try to reach more drivers personally and call me back once he gets the driver. All this story lasted for about 2 hours, but I havent got any assurance for any help. No assurance on somebody coming, when...etc. I really felt sad about this, because Hyundai made lots of promises for road side assistance when I bought my car. More importantly I was at the lake almost alone with my friends and 10 months old son waiting for this road side assistance.

What appeared to be a small defect in pairing my phone with my car has become a terribly expensive repair cost which is THE only item on the car that is not covered under the Hyundai special 5yr/60K period. The head unit is only 3yrs/36K miles. Where was this small print?? After the dealership misquoted me $800 for a $5K item, it forced me to call their Consumer Affairs unit to open a case to investigate further. Fingers crossed, theyll agree to cover it under warranty - havent had the car for 3 years and hopefully theyll forgive the 3K extra miles I have on it currently. [email protected]

I purchased a 2019 Hyundai Tucson Ultimate about two weeks ago. The first week I had it I noticed when it was in the sun the back bumper and lift gate had these 3D swirls in the Black Noir Pearl paint. The dealership had the car redone with Zurche but still had the same issue. I took it back to the dealer and they had someone buff the entire car. This made the situation worse as the marks were still in the paint and he did a poor job detailing the car. I took the car home and spent 3 hours detailing the car myself to fix the issue from the detailer. Regardless to say the marks are still there. My wife noticed today that I have a big scratch under the spoiler. The dealership was going to allow me to pick another car, but they did not have any and it had to be today. So to make a long story short I wish they would just take the car from me like I never bought it. Very dissatisfied customer for a car that is only 2 weeks old when it was valued at 35 thousand dollars.

I purchased my 2015 Sonata in January of 2016. After 3 days of ownership I noticed the panoramic roof was rattling, I returned to the dealership and the sales person said the car was just having some growing pains (this is the 3rd car I have owned with a pano roof - 05 Scion Tc and 14 Sonata Limited). I took him for his word and took a short road trip and the rattle only got worse. At 1822 miles I returned to the dealership and complained about the roof, and I was rewarded with the services manager telling me the 15s have been having issues with their pano roofs. They lubed everything up and told me they would call me when they had a fix. At 3998 (3/17/16) miles I returned to the dealership with the issue growing worse, once again Hyundai lubed the seals and said it was fixed. At this point I had enough and contacted Hyundais customer hotline and filed a complaint, and Hyundai didnt bother to respond. Shortly after my roof sustained some damage from debris and the dealership refused to work on it. They even joked around about maybe once the insurance company fixed my roof the rattle would go away. Once again I contacted customer care and filed a complaint warning of a lemon law violation. My case was passed on and I called back every single day for almost a month until I had someone return my call. Hyundai agreed to replace my entire roof under warranty, this was done in 8/8/16 at 10161 miles. Hyundai agreed to place their best warranty on the car at no cost to me and assured me the roof was fixed. A few weeks later the rattle slowly started to come back, it slowly got worse and the dealership in several undocumented occasions lubed up the seals. Once again I called customer care and spoke with their regional person who was helping me and raised my concerns. He agreed to send a engineer out to check my roof and if he determined the rattle was there Hyundai was going to buy back my car. On 3/6/17 I dropped my car off with an ever present rattle and picked it back up on 3/7/17 only to be informed that the rattle was not found by their engineer. On 3/8 Hyundai denied my claim for a buy back stating the roof was working as it is designed to do. Now I have to file a BBB complaint to get this issue resolved.

Many issues from engine failure (they did replace the engine) to warped brake rotors (will not honor warranty to bad struts and noisy front suspension). Called Hyundai and their field reps are useless and Hyundai just does not care about individual customers - what they are concerned with is the perception that they have the best warranty and care about their customers - not the actual act of doing so. I have owned many brands of my 50 years, but never experienced anything like this.

This service is such a scam! They give it to you for free and then before the year is up and you can call to cancel, they automatically renew on your credit card. Then for a month now (calls started 12/14 and hopefully ended today), I have been trying to get through to them to cancel and reverse the charge!!! I have emailed them 4 times and tried calling only to be on hold for over an hour!!! They offer you the option of giving your number for a call back but then never return your call. I finally got so disgusted I called the main customer service. The poor woman had to bear the brunt of my frustration and said she would make a note of my call in my file and that my money would be refunded. Today was my 5th call and now I am waiting to see if I get a confirmation of my cancellation like I was promised. I love my Hyundai and have owned them since 1997 but this treatment is enough to make me bad mouth them forever!!!

Hyundai bluelink causes my 2015 Genesis Sedan to randomly start and unlock itself. I spent months trying to resolve this issue with Hyundai and they offered no help. They randomly called after not receiving any contact and said the issue was fixed. Didnt offer any help and kept asking me to pay more money to extend services I didnt need.

Three years ago, I purchased a new Hyundai Genesis. Unfortunately, the car veered to the right which make driving difficult and dangerous. When I first brought the car in, the dealer denied a problem. When I returned shortly thereafter, they reluctantly agreed that the car lurched to the right. After a series of trips back and forth to the dealer, the tires were replaced, the alignment was redone, the electronics were revised and the problem persisted. After my 6th or 7th visit, I gave them the car and told them that I would not take it back till the problem was solved. They kept the car for months and were never able to sort it out. Meanwhile, I communicated with corporate Hyundai and they were rude. I finally invoked the lemon law and my money was returned (not the interest that I had been paying Hyundai as they held the loan on the car). Needless to say, whenever I see a Hyundai on the road, I think to myself what a poor sucker is driving that car. I will never buy a Hyundai again.

On Sunday the 22nd of February at 7:45 Eastern Standard time I received a phone call from legal services saying that my car needs to be picked up, and by the state of Massachusetts I had to surrender my vehicle. I am delinquent in a payment, so I figured if I cooperate and let them take my vehicle, we would be able to work things out. Today is Thursday the 26th of February and my car is still in a tow company parking lot, while these people take their sweet time on telling me whether or not Im approved for a reinstatement. The representatives are by far rude, and no assistance. I cant even explain myself without one of them saying maam, you’re going to have to wait.” These people have no record of that man calling me on Sunday, they don’t know what happened. So, to them I basically willingly gave up my car. Hyundai was one of the only dealerships that was willing on assisting me with a car, but now I feel like maybe this was the wrong dealership to do business with.

I bought my 2012 Sonata GLS brand new in March of 2012 with 36 miles on it. Never a single mechanical issue with it until this past January 2015. My car randomly shut off while driving home from getting my oil changed at the dealer. After trying to figure out the problem on our own with no luck, I called the dealership the next day and they told me to call Hyundai Roadside Assistance and have the car towed into the shop so they could take a look at it and figure out what was going on.I called roadside assistance and after going round and round with the man on the phone, they located my car and towed it to the dealership. A day or two later, I hadnt heard anything about the status of my car, so I called the service dept and asked what was going on. I was told Oh! I was JUST about to call you! and they informed me that my engine locked up. When I asked how that happens and was told that he had no idea how it happened because I always have my car serviced at the dealer so they have records that my cars maintenance has been kept up with. I had to ask what I was supposed to do about a vehicle while they waited for Hyundai to approve a new engine. Then he asked my age, I informed him I was 25 and then he told me they could put me in a loaner car but probably not till the next day.They put me in a loaner car, the engine was approved and put in and they called me to come pick up my car. About a week after picking up my car, my check engine light came on. I was nervous because I was about to leave to go on a 5 hour trip. I called and they told me to come in so they could check it. I went in and the lady told me it was basically the car registering that there had been a problem before which didnt make a lot of sense to me, but she cleared the light and I went on my way.Not long after that, I was on the highway and my car was jerking while I was driving. I called the dealership right away and the man told me that is normal. It’s basically the car re-learning the new engine. I took his word for it because I dont know much about cars and that made a little sense. My check engine light came on again and I called the dealer. I was told I would be charged a $90 diagnostic fee for them to see why it was on. Not long after that, I was sitting in a pretty long line in the drive-thru of a restaurant and looked down to see my temperature warning light on and my temperature gauge was all the way to the hot side. As soon as I started driving, it quickly went down and after having it looked at, I was informed that my fan is not working which is why the car overheats when it sits idle, but is fine when driving.I then went to Advanced Auto to have them see why my check engine light was on. The associate informed me that it was my camshaft position sensor and my crankshaft position sensor. I took my car into the dealer because it was due for an oil change. While I was there, they told me there was a recall with something to do with the computer. While I was there, I talked with a woman at the service desk and explained the whole situation to her. She told me that sensors arent covered under my PowerTrain warranty and that even though the engine and the sensors were new they still were not covered and would be my responsibility to fix. They changed my oil and they fixed the recall and 5 days later, my car wont even start.Today (6/9/15) I once again, called Hyundai roadside assistance and they picked up car up from my home and took it to the same dealer this morning. I received a call this afternoon from the same man I dealt with when they put the new engine in. He informed me that my starter went bad and that it is not covered under my warranty and there is no way that could have been our fault from putting in a new engine and they would need to put a new one in before they could check to see why the car was overheating. He said to get the new starter in, I was looking at around $500 and he would go ahead and get that put in for me now. Didnt even bother to ask if thats what I wanted him to do which I didnt. I told him NOT to do that, and that I would be looking into other options. I have literally NEVER been more frustrated with a company in my entire life. I pay a great deal of money every month because I wanted to buy a brand new car so that I wouldnt have all these problems, yet here I am. No car and no idea what to do to get this situation taken care of when I dont have the money to pay for all these issues.

I purchased a 2007 Hyundai Tiburon in March of 2011. It currently has 60,312 miles. Whenever the car needs to shift into 2nd gear, it jumps. I have been told that I need a new transmission. Being that I am not the first owner of this car, the 100,000 mile warranty does not apply. Being that the mileage is so low, I feel that the transmission should have not gone out so soon. This is my first purchase of a Hyundai. Ill never buy one again. Next time Ill stick with Subaru.

I leased my 2015 Sonata Sport in Feb of 2016. It had been a service loaner and had almost 5000 miles on it at delivery. After about six months in Aug of 2016 my car would not start and I had to call Hyundai Roadside to jump it. I brought it into the dealer the following week. They tested the battery, said nothing was wrong, and suggested I did something to cause the battery drain. Well, I continued to have the problem and brought the car back to the dealer in Nov of 2016. This time they said the battery was bad and replaced it. Even after replacing the battery, I continued to have the problem and brought the car back to the dealer in Jan of 2017. This time they blamed the problem on the Allstate insurance device I have plugged into the car and they said the battery was bad too. So they replaced the battery for the second time and I had the Allstate device replaced.I continued to have the same problems. I brought the car back to the dealer the following month and they said they could not replicate the issue and found nothing. It seems that my vehicle battery dies when I dont use the vehicle for a period of time – often 1.5 - 2 days, but it has died from sitting unused in as little as 22 hours. Since I continue to have this issue without any real help from the dealer, I contacted Hyundai consumer affairs in April of 2017 and they have been slow to take any action. I did not receive any actionable info from them until 2 weeks after I first called... They called the dealer I had been working with and the dealer told them they thought the issue was the insurance device (even though they found no problems the last time I had the vehicle there, with the device plugged in).So my Hyundai case manager told me they could not do anything until the insurance device was ruled out as a cause. I removed the device and purposefully did not drive the vehicle for a full day and surprise, the car was dead. So I called my case manager at Hyundai and told her what happened and that the device could be ruled out. Now she is checking to see if or when (her words) a Hyundai specialist can look at the car. Hopefully, it wont take another two weeks to find that out. It seems Im not the only person with this issue as a couple other reviews very recently indicate the same problem on the same year/make/model and with even the same time frame the problem began! I guess its time for me to find a lawyer too.

My wife purchased a 2006 NEW Hyundai Sonata. We have always been avid AM News Listeners and from day 1 the radio was worse than Poor for AM. We complained and complained and all they ever said was that the antenna in the rear window was a poor design for an antenna and that was the problem. Well, my wife just purchased a New 2014 Hyundai Sonata and I took the 2006 - since I drive far less miles annually - and now I was determined to get to the problem. When I would drive the car sometimes going over a bump on the road would instantly increase the radios reception but it would last then go back to crappy again. Sometimes as I would start the car and back out of the garage the reception would be great - then 5 minutes later it was back to crap. One day, in the garage, as I was backing out - the reception was jumping back and forth from Poor - Good - Poor to Good - so I whacked the dashboard over the radio with my hand and there was DEAD SILENCE. I turned the car off and then back on and the radio came on but with the typical Weak reception.I purchase the Haynes/Chilton Auto Repair Guide, for the 2006 Hyundai as well a CD Hyundai Shop Manuals, and watched several YouTube videos on how to remove the radio. With the radio removed and exposed - but connected - I started wiggling/moving the antenna cable around and sure enough the reception would go to Great - Poor - and NONE. As I was holding the radio with one hand and changing the station with the other hand I also noticed that if my hand squeezed or put pressure on the top and bottom of the radio - on the Antenna connection side - (in order to hold the radio) the Reception might also go from Great to Poor to None.I could see that the antenna cable connector was CHEAP looking with the center core of the cable soldered - but the Ground wires were crimped and DID NOT look there was a good connection. So I went to Radio Shack and purchased another Motorola Antenna Connector and re-did the connection to the cable. With the radio still exposed and the antenna cable connected with the new Radio Shack connector the radio sounded great. And squeezing didnt seem to have any effect as before. So I put the radio back in and left the pods on the sides of the radio disconnected - temporarily. The measured depth of the New Radio Shack Connector was slightly Longer than the original Cable Connector so it was putting some pressure on the cable and the connection and the radio began to act -up again when installed so I removed the radio (which removed the pinching pressure on the cable) and the radio worked fine.So now it is possible that there is a bad connection, internally, on the Female part of the Antenna cable connection to the radio. I tested the continuity for the Ground and hot points to the cable connection - while I had the radio out and they tested OK - but the test was not under a pressure stress, either. So the bottom line is that Hyundai Continues to LIE and ** about the AM Radio Problems with the 2006 Sonatas. Unlike the most recent excuse from Hyundai Service at Lester Glenn in Toms River, New Jersey, the problem is NOT with the Rear Window-Designed Antenna - its the cheap Connectors, Crappy Radios and the ** Service people who dont want to do their job of fixing your car under warranty.My wife took out the 100,000 miles / 10 year Bumper to Bumper Extended Warranty with Hyundai when she bought the car so now - After 6-8 Hours of MY TIME and the expenses to buy workshop materials - I am going to raise Hell with Hyundai USA!

I made an initial request for a warranty on the defective drivers side seat of my 2010 Hyundai Sonata with 15,000 miles on its odometer. The seat which collapsed in on itself has allowed metal beneath seat cushion to protrude upward causing uncomfortable and unsafe driving condition for driver. Hyundai has refused to replace the defective seat after three attempts on my behalf and has denied my third request, stating it is considered normal wear and tear. How could this be when the vehicle is only 2 years old ? I am requesting now from you, a fourth time, to replace the defective seat before I take further action. I hope you will stand by your product and warranty of which I am otherwise very happy with and reconsider my request to warranty the defective seat. Thank you for your help.

I lost the headlight retaining clip somewhere in the engine compartment. I then had to pay over $300 for an entire headlight assembly, since Hyundai does not sell the clip as a separate part. After reading some of other complaints, this does not now surprise me.

I bought Hyundai Sonata Hybrid 2016 brand new to today September 10 2019. I must spent more than $5000 to $7000 on maintenance. The car looks good looking at it but not reliable at at all. It’s sad they can get away with this kind business. The dealership seems like they don’t know anything about this car. I will come with problem and leave with same problem. This is my 6th car. I never had any experience like this.

I have a 2012 Elantra and when I go over a crack or bump in the road, the car hops to the left or right. I have never had a car do this before and the biggest complaint I have is, Hyundai is denying any issues or problems. The two dealerships that I went to say, It is within Hyundai specs so they cant do anything about it. I would need to go to an alignment shop and have aftermarket shims put in. One problem is that Hyundai did not build the vehicle with four-wheel alignment adjustability or even install a camber adjustment bolt in the rear. I went through my 70,000 mile rated tires in 30,000. The back end tires are towed outward on the front side of the tire. My camber settings were 1.4 on the left and 1.7 on right. With this setting, you will go through tires and then the cupping will develop. In the winter time, park it and take a bus, its a lot safer.

Very happy with my 10 year old car. Bought this Sonata brand new. 10 years later I still drive it. I have 156,000 miles on it. I change oil according to book, have replaced battery once. Bought new tires twice. Have not had any major problems. Drive great. I bought it because it had a great warranty. The only complaint I have is with Hyundai service department. They are not very good. Once I learned I could take it any mechanics as long as they use Hyundai parts. Thats the way to go.

In the 9 months since I purchased my 2011 Hyundai Genesis, the navigation screen has frozen numerous times. The dealer has replaced the original unit with 3 other navigation units and did a software update on one of the replacement units. The last replacement unit was DOA (dead on arrival). I have spoken with the service manager at the dealer numerous times. I have taken the car back to the dealer too many times. I have written the corporate offices twice, and spoken to the regional manager several times. It has been more than 4 weeks since I spoke with the Hyundai regional manager and nobody has contacted me since.

I am so pleased with the Hyundai Kona. It is a small SUV and I love that it fits in small spaces. The gas mileage is incredible. The same as my Honda Civic. I love putting the Kona in Sport Mode. It has a lot of get up and go!! Every where I go, I am asked about it and told that it is a good looking vehicle. I purchased a 2018 Turbo Feb 2019 and the car only had 4 miles on it. I am almost at 1 year of being a Kona owner and I would not have changed a thing.

My car was rear-ended by someone. I took my car so the rear bumper and other stuff that may have happened due to the accident be fixed. The day before I took it in, the brake light and the battery light came on. I was able to drive home. The next day the car wouldnt start. I called my insurance company and they sent roadside assistance. I was able to drive to the dealership. I explained what happened. I told them I spoke to someone. I gave them the name of the person. When they are done with the body shop part, and the insurance fixes whatever they needed to do, take it to the body shop and I will pay for it. Instead they changed the battery at the body shop. I picked up my car, and the lights are still on. I told them and I asked if it’s going to stall on me because I work 38.2 miles away. They said the battery is changed, the car is probably adjusting to the new battery, it wont stall - you should be good. I picked up the car this morning, lights still on, everything is driving good. Got almost to my destination and the whole electrical system went haywire. The gas gauge went from half tank to empty and the odometer disappeared. The speed gauge was in side to side directions. The car started buffering. Thankfully and praying like crazy, I got to the parking area. Turned the car off. To make a long story short, I had to pay half the expense of a towing company to get me back to the dealership. All of this could have been avoided if they had listened to me and just take the car to the service area.

It was in decent condition and within my budget range. I like the gold color and its good on gas. Its reliable and comfortable enough to get to and from where I need to be. Otherwise, its an average car with average features and has some issues, but thats typical for a used car. Maintenance is expensive, I wish it wasnt as much to upkeep. Its also an older car, so its features work but are pretty dated. Also, the beige upholstery is god awful and dated.

I love the Remote Start feature that Hyundai Blue Link provides. I think its very overpriced. I also dont like that to get the Remote Start that I have to get the other packages which I dont use. It would be nice to just have the Remote Start feature. I also dont like that the max time for the vehicle to be started is only 10 minutes. It would be great for the customer to extend the timer beyond 10 minutes especially living in a cold climate state like I do. When the timer expires for the Remote Start, why dont you receive notification like you do when the vehicle is started. Also, I dont like it that it flashes the parking lights, they should give the option for the customer to turn off that feature or go to a solid parking light if so the customer chooses.I purchased a 2015 Hyundai Elantra and received the Remote Start package for a trial period. It was set up by the dealership. I didnt know why they needed my credit card information, I found out why. They auto billed my card after the trial period was over without notifying me. I asked why I wasnt notified and they didnt have an answer. I told them that I only wanted the Remote Start option and they said that I had to get the full package to get the Remote Start. Almost $300. I liked the Remote Start that much that I didnt cancel the service of which the Remote Start is the only thing I use.The next year, I purchased a 2016 Tuscon, same thing with the Elantra happened with the Tuscon. I called Blue Link and asked them to sync my two accounts, the agent told me she had done so. When I tried to start my 2015, the app prompted me to call Blue Link. They told me that the subscription on my Elantra was cancelled. I told them that I had another two months left before renewal, she verified that I was correct. I then asked her why was my service cancelled and she said she didnt know. She got a supervisor involved and he said the same thing.Granted, the 2015 is a Generation 1 vehicle and the 2016 is a Generation 2 vehicle which is two different departments. Why arent they combined, I dont know. I told them to turn on my service for the remaining two months that I have left on my subscription, they said they couldnt do that. They said I had to renew my yearly subscription. I asked them why because my service was not scheduled for renewal for two months and that it wasnt my fault that they screwed up. They said that their computers would not allow them to go in and turn on the service without the renewal of my yearly subscription. Being unsatisfied, I told them to renew my subscription which got prorated to the date that I purchased the vehicle. They told me that for my troubles that they would give me a discount on one of the packages one of my vehicles. They assured me that this mishap would not happen again.Which brings me to this years renewal, the so-called discount wasnt a discount, they extended one of the packages on one of my vehicles which knocked my packages out of sync, again. The sent me an E-mail stating that I would have to pay almost $20 a month for the next two months to aligned the packages. On the day that they were supposed to pull the money from my account, my Remote Start package was cancelled and when I called Blue Link, they said I had insufficient funds. Which I found ridiculous because I verified that I had several thousand dollars on that account. I even signed onto the Blue Link website to verify that the billing information was correct and it was. Besides, they had just taken out $297 from my account for my other vehicles renewal of which I wasnt notified. I asked them why I wasnt notified and again, they said that they didnt know and they were going to pass me onto their website department. They are currently investigating why I wasnt notified, I am not going to hold my breath for a response, lol. The agent asked what would it take for me to be a satisfied customer, I said, Free service, I knew that wouldnt fly. I asked her to turn on the service for the remainder of the two months I have left to sync my accounts, of course, just like the year prior, they said it couldnt be done and that I had to renew my yearly subscription. I didnt. I am so frustrated with Blue Link right now but I love their Remote Start feature. A few years ago, I tried to have Car Toys to put an aftermarket remote start system on my vehicle and they said that because the vehicle has a factory installed remote system on the vehicle that they couldnt do it. This was three years ago. I am going to revisit this option and see if it can be done. With the Remote Start feature I had on my other vehicle, it had way more features than Blue Link has and for cheaper. You figure with as much as they charge for the service that they would be one of the leaders in the game.I gave this review only 2 stars because I love the Remote Start otherwise it would be one star. I dont think Blue Link even cares about their customers, they know we have to use this service if we want it, especially being in a cold climate state. If they were smart, they would find a way to be able to modify the field to change the renewal date to maintain the subscribers they have right now. I will be looking for another car company where I can have more flexibility with this option. So it will be goodbye to Hyundai even though I like their vehicles. My Tucson was the 4th Hyundai I had purchased, yes, this is a deal breaker. If I can find a go around, I will. Thanks, Blue Link. Step up your game.

The car itself is wonderful. I have a hydrogen fuel cell Nexo. The company is terrible. Zero stars. Worst experience. I had my car towed to this location by roadside assistance from Hyundai, due to screw that lodged into my tire, causing it to flatten. This could have been a quick fix and I was told they give roadside tow-ins priority. Hyundai roadside assistance was great but did not check or mention my car model is not serviceable at all locations. I now know. The dealer held my car hostage for 4 days, no call back (left about 6 messages) until we called Sales department on 3rd day, and they spoke rudely to my friend who was trying to help me out (dont call service department they will never pick up or call back, go to sales they will pick up). I decided on the 4th day (Tues morning) after they told me it would be ready by Tuesday morning, to just simply show up and they said it would was not ready and would be ready in 5 hours. So I said I would sit there and wait, and when I finally decided to call another tow truck and told them to pull my car out, they said the tire was there and they were going to fix it now. Funny how that worked out. I also have an app on my phone that tells me the location of the car. It somehow was in SF not in Richmond when I checked on Saturday, but was back in the dealership on Sunday. Not sure if someone took it for a joyride, but after the non-communication, I wouldnt put it past them. Avoid this place at all cost. I love the Nexo, hate Hyundai the company and will be selling my car soon to avoid this headache again.

I am having a huge issue with the quality of service that I am receiving from Hyundai’s service department in Carlsbad. I had an issue with my car on Friday 10/5 around 730 am. I had the car brought to the service department at the dealership by AAA that morning. I received a call from the AAA driver that my car was dropped off at 815. I didn’t hear anything until 2pm from Ulysses that they received my car. He had a second to look at it and maybe it had just run out of gas. I explained that it was having issues prior & when the AAA guy jumped in it did turn on before bogging out so if they could do a diagnostic to the car just to make sure everything else was fine.He asked for my consent to put $20 worth of gas in it and then let me know if it turned on before doing the diagnostic. It has now been 5 days and I have not received one text or call. I called to get an update about the gas, but Ulysses had already left for the day. When I called today I was placed on hold for 13 mins before a rude receptionist told me Ulysses was out for the next two days and won’t be getting to my car. Is this what I can now normally expect from this location? Before moving out here I would take it to the dealership in Corona and they have always given me the best service, quick and communicated great with what was going on. I now feel slight nervous and used leaving my car at a dealer that is so unresponsive and upright rude every time I’ve called.

The vehicle provides plenty of power & significant gas mileage & is equipped with numerous features that would have been options in other vehicles of this type. I have owned a Hyundai vehicle for the last 21 years in a row & would never consider another brand. Every vehicle I have owned in that time has provided excellent gas mileage, low maintenance costs, high end standard features & the best overall value in the industry.

My biggest complaint has nothing to do with the vehicle. I love the car I purchased, a 2013 Hyundai Sonata Hybrid Limited however, it turns out that Hyundai USA is downright incompetent. Be warned, that if you are considering purchasing a Hyundai try giving their customer service line a call to get a feel for what youre in for. Oh, and absolutely positively make sure you get an owners manual!!! Just trust me, when you drive off the lot you are on your own.

On 8/20/2013 I was leaving the VA clinic, I put the car in drive and pressed the gas. A few seconds later the car sounded like a motorcycle and the check engine light came on. I didnt want to drive it on the highway so I took the main streets. The exhaust got louder and louder and I was afraid it might cause engine damage. I saw a Meineke Car Care Center and pulled in. They lift the car and the mechanic said that the converter gasket blew out. While installing a new gasket he noticed that the gasket flange on the front pipe was a little distorted probably from all the heat. He told me he would have to put a small amount of sealer on the gasket to make up for the gap and that he didnt know if it would hold, but it would get me to the Hyundai service department without hurting the engine. When he had finished and started the car it was perfect. No noise, no leaks. I had an appointment with Twin City Hyundai on 9/12 for a recall problem. I told them what had happened and the Service rep., the service manager and a mechanic looked for almost an hour and took some parts off the front of the engine. The service rep. called me over and started explaining what was wrong with the car. He said, and they ALL agreed that the manifold was cracked and had to be replaced, the converter was no good, and needed a new front pipe, and they may find other problems after they tore it down. Travis said it would cost $1400 to $3000 if the warranty didnt cover it. Travis (the service rep.) said he had to take some pictures to see if the warranty would cover the cost. On Monday 9/16 Travis called and said the warranty was void because it was road damage, and said it would be as much as $3,000.00 to fix it. Travis NEVER said anything about “Road Damage” on 8/20 after the 3 of them had a one hour inspection. After I got Travis’s call I took the car back to Meineke and told them what Twin City said it would cost. They were outraged and called it a scam. Meineke fixed the car perfectly by installing a new front pipe and their inspection showed NO manifold crack, and no need to replace the converter as it was working properly. The front pipe was $200.00.I drove to Twin City Hyundai and acted like I wanted to have them fix the car. I asked Travis to take another look and make sure he was sure about his appraisal, and what the car needed to be fixed. Even though the car was fixed he still said that it could be as much as $3000 but definitely no lower than $1400. That’s when I told him the car was fixed for $200 and that I wondered how many others he had scammed. I then went up and talked to the General Manager **, and explained the fraud that they tried to pull. His comments were “what would you like me to do about it?” I said as the General Manager, I guess that was up to him, and then out of nowhere he says you are banded from brings your car here for warranty service. He tries to punish me for because I caught his people trying to scam me out of $2800.00.

Worthless Warranty. My 2012 Hyundai Genesis engine broke a piston rod and punched a hole in the block. I had just had the oil changed and the engine was full of oil. But because I didnt have the oil changed at a Hyundai dealership, Hyundai America claimed I didnt have any oil in the engine and denied my warranty claim. This was with 45,000 miles on the engine. Nothing I could do would change their mind. If they say no, thats it regardless of their warranty. What a lousy company!!!

Our 2011 Hyundai Veracruz is at the dealers now. Recalled item was handled previously and failed. However, they say they only fix once - so want us to pay $900+ to have same issue handled. Valve cover gasket allows oil to leak onto alternator, which then fails. Our car is STUCK in Hendersonville because we cant pay for the repair. On our 2011 Hyundai Veracruz: If there was a recall and it had been fixed correctly, the issue should be solved. It is not and the alternator has failed again. There seems to be a manufacturers defect and that is what should be fixed.

Doesnt work in Canada - I filled all required fields in on my Desktop PC, pushed enter and received a message saying I could not register at this time etc. A few minutes later I got an email stating I had successfully registered BUT I was not registered for remote start etc. just emergency. There was a phone number that I was to call to get registration sorted. I phoned during normal working hours and was directed to voice message system that said they would get back to me within 24 hours, left a message. Two weeks have passed with no call from Hyundai. I do not understand how they can keep heavily promoting this application when, clearly, it does not work. I understand other users are having the same problem.

Key fob poor design plastic part keeps popping off and lost one already. Horrible design. How can any manufacturer make a fob that releases so easy.

After an engine recall of our Sonata, we had to use our own money to rent a car to replace the car for over 90 days. We have been promised our $800 plus many times but every time we call to inquire where money is, we are getting the run around that corporate needs more doc??? Total crooks who have made our experience so bitter, that would never recommend buying or dealing with low life company.

I just bought a 2016 Tucson. From I bought that Car I have been going back and forth to the shop with different issues. The AC or heat was not working. The latch of hood needed to be replace and now the cruise would stop with me stopping the car. I was in the middle of traffic when car stop. I had my young kids in the car when the car would not move. I had to turn off car then turn on for the car to move. The car kept on doing it. I took it to the shop. Now I have to wait 4 weeks to get my car back cause Hyundai dont know whats the problem. But yet still I was told several people complaining about same issue. If you have a 2016 Tucson please be careful. Its not safe.

I leased a car for 3 years. According to the sales person, he told me that the service on the car would be included during the lease period but that wasn’t the case. It seems that he just said those things to make a sell since he was being very pushy from the start. The worst part is that he never disclaimed that by the end of the lease, I would be charged $500 plus $170 for some minor scratches that can occur during a 3 year period.When I returned the vehicle they basically force you to keep making business with them by leasing or buying a new car and that’s the only way they can forgive that $500 fee. When I called to claim, they told me that the contract is not with the dealer but with the company; even though it was signed at the dealer. They also don’t accommodate payment arrangements. Before leasing a car with companies like this, do some research and find what is convenient for you. Instead of dealing with a seller who would say anything just to get his commission and take advantage of you, if you don’t have experience in the subject.

I paid 36,853.00 for a Sonata turbo Tech pack and came with a FOD. Chrome tailpiece rusted within in the first week. I examine carefully several time where this dusty rust came from. Why I have rust particle in top of the tailpipe every day? UMMM To repair I have to paid 400.00 dollars to the body shop to remove the bumper cover and surprise, we found metal shaving in the cavity of the bumper frames were the two bolts hold in place the uni-body and the bumper frame. We have photos and planning to reporting to BBB. Manufacturers corporation sometimes they have angry employee damaging the products to make the company look bad. The quality control department for Hyundai is completely responsible for any FOD left in a car. The dealer was notified, they dont care. I submit all the evidence to Allstate claim department. Total repair 650.00.

First item was dash storage compartment that did not work, this was fixed, Chrome tailpiece rusted within 3 months, dealer ordered wrong part to repair, had to take tailpiece and muffler off of courtesy car. Door molding worn through after 3 months from just entering vehicle. (Flimsy and thin compared to my other vehicle.) Poor gas mileage. 4 cylinder is underpowered for mountain driving. Vehicle has stalled while driving on street at 30mph.

I purchased a 2013 Hyundai Elantra Limited with all the bells and whistles. The Elantra comes 17 inch tires when you order the Limited. The 17 inch tires are also very low profile tires (45). The day I purchased the car was a cold and rainy day last November. When I test drove the car the roads were wet. On dry pavement the road noise started at about 35 MPH and gets so loud you have to turn up the radio just to hear it. NOT what you would expect from a $25000 car. I have complained about it to Hyundai - they authorized me to have the tires replaced with better quality tires - which I did and the problem still existed. Hyundai admitted there is a problem or they would not have replaced the tires. Many road tests have been done with Hyundai employees and all admit there is excess noise. I am working with the BBB to get Hyundai to buy the car back. Last week Hyundai after admitting there was a problem now wants to deny the claim. The problem is an engineering issue that cant be fixed and this was told to me by Hyundai. Has anyone had luck with the BBB arbitration hearings? I am very disappointed in Hyundai. Hyundai admits there is a problem now wants to deny a claim. I am not going to go away.

I wouldnt be writing this if I could have resolved my issue with the dealership or the district manager, but I have been given excuses that came with delaysand ultimately a denial to repair my engine after a complete failure with about 70,000 miles on the vehicle because they saw sludge in my engine. In the spring of 2010, I purchased a 2011 Hyundai Sonata Limited. I am the original owner. I had been so pleased with my car that I actually convinced a friend and my sister to also buy a new Hyundai. After my engine failure on April 5, 2011, I had my Sonata towed to Glendora Hyundai in California. Today, I was informed that my repair has been denied because they found sludge in the engine. I did provide all my maintenance records but it seems that is not good enough to use my 100,000 mile warranty. It took the dealership 18 days to tell me that my repair has been denied. Of course during this time, I have been renting a car since I was also told that no loaner would be provided while they tried to resolve what to do. According to them, the decision was not to repair the car was also agreed to by the Hyundai district manager. So much for the 100,000 mile warranty that they keep touting. Dont believe it. It seems they might have covered it had all the maintenance been done at the dealership. My advice is dont buy a Hyundai. They wont honor the warranty if you have a problem.

My husband is a full time Uber driver & his income is extremely important for us because with my part time job we can’t afford to pay the our bills. Everything was quite good since he drove Hyundai Ioniq hybrid 2017 which helped us a lot to spend less on fuel but one day suddenly the car stopped without any warning sign and the Hyundai Kitchener towed it and we were advised that it’s a recall for Hybrid system so we thought it will take a week or two but omg it has been 4 months we didn’t get our car back! Since this car was everything for us and my husband couldn’t do Uber with a rental car it has been 4 minutes we lost the income. He called thousand times for help & complain about the service to Hyundai Canada but they didn’t give a **, instead we were insulted that you should know the rules. We can’t do anything! We talked with a lawyer to sue the company for the income loss but the lawyer said these giant companies are protected by law we can’t help you. Seriously??We bought this brand new car so expensive to face this day? We are facing a lot of problems and the loss of income for four months for a middle class family is the worst thing.. I’m writing this only to inform you people be very careful before purchasing any car from Hyundai, they don’t value their customers and treat you like **.. now I’m not gonna stop this complain and will even call some tv channels to show the reality of this company because the money we bought this car that was our ten years saving and lost everything. The worst company with worst service and very bad management with bad quality cars.

Bluetooth has never worked since May 1 on a 2012 Sonata. Dealership threw me out and told me that I would get arrested if I go back. Even Hyundai told me you just have to deal with them.

My husband and I have tried for over 3 months now to get a COPY of our title sent to the WA DMV to register our car. We get tossed around to multiple agents, they make us verify our information multiple times, we get disconnect frequently, and worst of all NO ONE SEEMS TO EVER BE ABLE TO ANSWER BASIC QUESTIONS. We have been told multiple times that the copy of our title was sent to the DMV but every time we call, the DMV says they havent received it. We then call Hyundai who says were sorry someone told you that, we will send it out today THIS CYCLE KEEPS REPEATING ITSELF OVER AND OVER!!! We are at our wits end and are thinking about taking legal action. DO NOT BUY A HYUNDAI!!!

In Europe Hyundai offer a 5 year, unlimited mileage warranty, with Hyundai Assistance (Call us for anything you need. Even if it a tyre with low pressure, is the sales pitch). Last Sunday I called them and told them that my left headlamp was not working on my 2 year 10 month old Hyundai. Additionally it was a Sunday and I needed to drive the car at night. They sent a mechanic, but alas, he did not have a lamp (!!!). I took the car to the garage the following day and despite all the issues, they charged 60 euro (approx 78 USD) for a lamp claiming that warranty does not cover the lamps. Lol...

The Hyundai Equus is a full size ultra-luxury auto that does everything at the highest levels. The ride is like floating on a cloud, 429 HP packs a punch, lots of leg room and trunk space and the car is beautiful on the outside. Cost is substantially less than any vehicle with similar features. Home run!!!

Hyundai Veloster - On October 4th 2013 my son was driving in Irvine, CA on Barranca and smelt gas. Passersby started to yell at him to get out of the car as it was on fire! The car caught fire and was a total loss. We are still waiting for Hyundai to pay on settlement they agreed to. 5 months has gone by since they completed their investigation and I am having to make payments in the meantime. Good luck getting them back! I’ve never received such a run around in my life. They go through account reps like water so can’t retain staff apparently. To add insult to injury they sent me a threatening letter stating I had to pay the loan off as the place the car had been towed to had put a line on the car for storage fees!! It’s totaled people!! #shameonhyundai

I had booked for ITEN Model on 12th April 2010 with M/s. K.C.Hyundai, Jam mu by paying an advance of Twenty Thousand only via R.No.354 via their retail order form No.3574 with a delivery time of 15 days from the date of booking. Subsequently when I had visited your another dealer M/S. Crest Hyundai show room, they had told me that I will be given delivery of the vehicle of model that is readily available. Then I had been to K.C.Hyundai and had a talk with the sales person and he was told me that I am at liberty to cancel the booking and the advance will be refunded. I had been to Crest Hyundai show room on 16th April 2010 and I had chosen the Santro GL LPG and took the delivery of the same via their bill No.69 on the same day. Subsequently to cancel my booking on 19th April 2010 and refund the advance paid to them. I was told by them to come after two days and subsequently three days and subsequently concerned person is not there like that they had dragged me up to 4th May 2010 and issued me a letter stating that your booked car had arrived and to make the balance payment and collect the car. As I had mentioned above, its about the poor response towards customer care. I would like to share with your esteemed organization the I had very good image and brought your company brand car to satisfy my thirst. Whereas your dealer had deceived me in his dealing and till date i.e., up to 31st December 2011. I would like to seek an advise to take up the matter with consumer forum or will you make an alternative arrangement, as I would like to keep the positive mind towards your company products. I hope you advise me in a right manner at the earliest and I am told to mail the documents proof also.

I have to say, I made a huge mistake going with my tried and true Honda or Toyota. To save a few bucks off sticker I purchased a 2013 Hyundai Elantra GT. At about 60,000 miles, imagine just when the warranty really expires the car starts to stall when I start every once in a while, about every two months, finally the thing stalls in the middle of the highway. How pleasant that experience was. In any case I get towed to nearest Hyundai dealer who proceeds to charge me an upfront diagnostic fee. I have no choice but to pay to find out what is wrong.The manager of Hyundai dealer tells me I need all new spark plugs and ignition coils to the tune of $600 plus dollars. I tell him that this stall issue has been happening for a while. He says, Sorry you passed 60,000 miles. Its your fault you didnt bring to dealer sooner. I say, Ignition coil and plugs are supposed to last a minimum of 100,000 miles and you know Mr manager that the problem started well before I passed 60,000 miles, it didnt just wake up at 67,000 and drop dead. I said, Can you work with me? I will accept some responsibility, for not getting here earlier, lets split the cost. Manager says, No can do. GO to corporate and ask them.I do call corporate and go through the whole thing that these plugs and ignition coils did just break down overnight. I know I am 7,000 miles over the warranty but I feel because of your inferior parts caused the failure, is there anything you can do? The old lady at Corporate who I am speaking seemingly takes some pleasure in telling me basically to go pound sand. I go back to the dealer and explain how rude corporate was and not covering anything. Dealer says, That too bad but thats corporates decision not mine. I cant help you. So as a customer they make you go between the dealer and corporate. Corporate says not my fault ask dealer. Dealer says not my fault ask Corporate. Nice customer service, just a game.Finally I break down and ask the dealer to make the fix. At first they dont tell me that they need to only replace the ignition coil that is malfunctioning. They tell me all four have to be replaced. I happen to google it then ask if all 4 coils need to be replaced. Mgr says, Oh right just the one that is not working, that will save you money. Fine, I tell them to do the fix.Finally the car is supposedly fixed and I pay for it and get in start to drive away. To my astonishment now the car is ticking loudly. I cant believe it. Its worse. Anyway I now have to make another appointment to fix the new very loud engine ticking noise. I have not done so yet because I am going to trade the piece of junk in for a real car like a HONDA or a TOYOTA. Point is Hyundai makes cheaper crappy cars that may run for a bit then slowly break down. BTW the resale value of the Hyundai is horrible. Its pay me now or pay me later. Moral of the story you should pay a few thousand more for Honda or Toyota which is proven to last and has higher resale values. GOODBYE HYUNDAI.

The car drives fine, however am having a lot of issues with headlights and taillights having to be replaced. Not really happy with it. Headrests push head forward causing continual discomfort. Windshield angle makes it hard to clean windshield and dashboard. I also wish there were added wide view rear view mirror, or side mirrors that would show blind spots. Even so, I like having controls for my music on the steering wheel. Its a nice safety feature. I also like the number of miles/gallons feature. Nice to have a quick visual of how far you can still drive on the gas you have. Like the Bluetooth connection as well.

Ever since I bought this car three years ago, I have had nothing but problems. When I turn the steering wheel left or right, in both drive and reverse, it car sounds like you are going up a roller coaster. It clicks so loud! I have replaced tie rods, CV joints, and anything else that was the cause for the clicking over the last 3 years and the car still makes this noise. No one can seem to figure that issue out. In three years, I have replaced the tires 4 times, the brakes 7 times, multiple studs and bolts, and the rotors three times. Its like the car eats anything tire & brake related! Last year I began experiencing what could only be described as the car losing power right in the middle of driving.Also when I would turn the car on, it was so incredibly loud that I thought it was going to fly away or explode. While driving it would jerk so hard to where I thought I was going to break down. It would get stuck staying around 3000 rpm and wouldnt shift past that so going faster than 50 was hard and scary because it felt like the car was going to shut down and sounded like it was going to overheat or blow up. This was brought to the attention of Laurel Hyundai and I was informed that an engine recall was opened on my vehicle, but nothing could be done until the car actually stalled out, caught on fire, the check engine light stayed on, or began showing the required symptoms of engine failure under the recall qualifications.On May 7th of this year, I was driving up hill going approximately 40 mph on a very busy road. I was approaching a stop light and when I went to start slowing down, every light on the dashboard lit up, the car stalled, I couldnt turn the steering wheel, and I couldnt stop the vehicle! The brakes wouldnt even work! I started rolling down the hill backwards and applied my emergency brake. Since my foot was still on the brake, I was able to put the car in park after it stopped rolling backwards and I turned the car off. I tried turning the car on three times and it wouldnt turn over. I tried the fourth time and the car turned on, but the oil lamp light was blinking and the check engine light was illuminated.Mind you I had my 7 year old twin daughters in the car with me when this happened! I immediately drove it to Laurel Hyundai. I was told the car would need to be tested for some sort of noise and if it failed that the engine would need replaced under the engine recall. It did fail the test and I was told that it could be two weeks or two months before they would get the new engine in and I would get my car back. I was given a rental car that got 12 mpg and cost $72 dollars to fill up each week. I did not get my car back until May 31. I only drove it from the dealership back to my house, which is less than 2 miles away. I parked the car and did not drive it again until the next morning when went to get gas. When I started backing out of my driveway, I noticed a giant puddle of oil.I also noticed that when I would apply the brakes, the brake pedal would make a noise, almost like a rubbing click, like there was air in the brake line. Not only could you hear the noise outside of the car, but you could feel it in the brake pedal. Less than 18 hours after getting my car back I had to immediately take it back to the dealership. On my way there the car started making a very loud clanking noise. I parked the car and 3 salesman, the lot manager, and another customer heard and confirmed the clanking noise and the oil leak. It was suggested that it sounded like a heat shield or even a tool being left somewhere in the engine when it was replaced. Because it was Saturday the service department was closed.I was told that I would need to just come back on Monday when the service department opened. The lot manager told me that it wasnt safe to drive the vehicle with it leaking that amount of oil because it could catch on fire. I also did not want to drive the vehicle until Monday because I did not want to make the clanking noise any worse! The lot manager did help me out and provided me with another rental to drive. I asked if the rental could be something more efficient on gas because I just filled up the last rental car that I had the day before, which cost me $74 dollars, and just put $40 in gas in my car and I was not going to fill up a third car. He obliged and gave me one of their vehicles from the lot as a rental.I was contacted on Monday and told that it was leaking oil and it would be fixed and that the noise was from bad front brakes. I just had brand new brakes and tires put on the car in January of this year so I did not believe that, but like I mentioned before, the car literally destroys tires and brakes beyond anything that can be considered normal wear and tear. I was given my car back the next day and sent on my way. On June 24th I had to take the car back because it was still leaking oil!! They fixed the leak for a second time and I was given my car back the same day and told again that the noise was from bad front brakes. A few weeks later, the check engine light came on.I immediately drove the vehicle to the dealership and I was told that the diagnostic test said it was just a loose gas cap and the light was cleared and I was sent on my way. I was a little unsure about this but I had just gotten gas the day before and was told the new computer update made this sort of issue very sensitive to the car and easy to pick up. I had the brakes and rotors replaced on the front of the car since I was told they were bad and the cause of the noise, and yet the vehicle still continues to make the clanking noise. The only issue that was fixed from changing the brakes is that there no longer is the noise coming from the brake pedal and under the car when I apply the brake pedal.On September 17, the car began driving the way it was prior to the engine replacement; trouble shifting, making the loud noise when I turn it on, lacks power when it reaches around 3000 rpm, all those same, nice engine failure symptoms. On Friday evening, September 20, the check engine light came back on and is still on. I know it cant be a loose gas cap because I havent put gas in the car since September 13. I tried to call the dealership on Saturday the 21st and no one answered so I left a message for the lot manager to please return my call. I am so highly frustrated and seriously concerned about mine and my childrens safety while driving this vehicle! Not to mention, Im very wary on taking the car back to this service department.This vehicle has had nothing but issues and 7 recalls on the vehicle, the most important being the engine which I dont even feel like was replaced. Terrible vehicle and service. I will never buy another Hyundai again. Also, Ive tried filing a second complaint with Hyundais Corporate office and the website tells me that my VIN cant be identified or is invalid even though I am typing in the correct VIN and have no issues looking the car up by the VIN on any other website. Therefore, I cant file a complaint with them until Monday during normal business hours via telephone.

It is a comfortable vehicle to drive with all the adjustments a driver can make to be not tired out on a trip. My wife and I took a trip from Western PA to the state of Washington and neither of us had aches and pains from the trip to and from either location home. We were very surprised at mileage we got on the trip. All in all we were so pleased with the car we ended up purchasing another. It feels like a luxury vehicle at a low price.

I purchased a new 2013 Hyundai Elantra GT in January 2014. I bought the Titanium package with my car and about two months later I hit a pothole and ruined my tire. I filed a claim and they not only didnt pay the $200 but never even responded other than to say they needed more documentation (which I submitted). This service is not worth the energy to get a reimbursement! Additionally, my car was advertised as getting 30-39 MPG. I havent averaged over 21 MPG in the past year and I have only 8,000 miles on my car of which 70% are highway miles. Ive tried to deal with this disparity through my dealership (Rogers Hyundai) and have tried contacting Hyundai directly with no response. There should be some compensation for such a huge difference in promised mileage.

I have a Hyundai i20 Sportz CRDI 2011 model. I just met an accident. I hit a post and my car flew for about 15 meters and landed in a pit. My car landed on its radiator, but the airbag didnt open. When I asked the dealer, he said that the impact was not on the sensing limit of the sensor. Please, tell me the sensing limit of the airbag. What should I do?

I love Hyundai. It has been a wonderful vehicle so far. I am very thankful for it because it has helped our family so much when we had nothing and was told this was a gift. It gave our family of 7 a roomy vehicle and able to get from point a to point b. We dont have to drive 2 or 3 vehicles to haul everyone around. It has automatic doors by button, different heat settings for front and back, lots of seating for as many people as we got and it gives us ease that we will always have it. However, it is very hard to fix some of the issues that it has because parts arent cheap for it. But thankfully a friend of mine has came to the rescue once on fixing an issue Ive had with the van. Its also hard on gas which is frustrating and sometimes parking is an issue. You cant park in a tight spot because of how big the vehicle is.

Saturday, August 13th, I purchased a 2016 New Hyundai Tucson Sport from Empire Hyundai, Inc. in the Fall River, MA branch. The vehicle had 19 miles. I did a lot of research on this car, dealing with Kasey **, the internet manager of Empire Hyundai. We had a very lengthy phone call and email conversation, where she gave us the final price, everything included. My husband and I wanted the purchase to be hassle-free, considering the drive to pick up the car was 40 miles from my house round-trip. We asked Kasey to start the paperwork for us, which she gladly said yes to. She assigned us to the sales person Rob **, who then brought us to Tyler **, the vice president and financial manager to get all the paperwork signed. Within 20 minutes we were able to see the vehicle. However, before we looked inside, Rob ** informed us that there were three cigarette burns on the passenger seat, but reassured us that it would be fixed and that they would provide us with a rental car at no cost to us while they do so. My husband and I left after, and on that Monday morning I called and asked if the rental car was ready because I had to work that afternoon. When I arrived, Rob greeted me and brought me to the receptionist, who said there was no reservation for a rental car for me, so she called to get one. About fifteen minutes later, Kevin ** from Enterprise came to pick me up and bring me to their branch to get the rental. It was not brought to me. Kevin apologized that they did not have a reservation for me for a rental. The only car available due to the lack of reservation was a 7-passenger Grand Caravan. Three days passed and I did not receive any calls to inform me of the progress of my vehicle. I called once with no answer. I called once more and asked to speak to the owner, but he was not in that day. I then asked to speak to the vice president Tyler **, the son of the owner. He told me he did not know anything about the progress of my vehicle because he works for the financial department. I demanded he do something, considering he was the vice president of the company. He then transferred me to Rob, who informed me that the car was not ready yet because they had to purchase a whole new seat, and the workers had to install it.I told him I was getting impatient and displeased, considering I was forced into driving around a huge caravan, and told him if I did not get more answers on the progress of my car by 4 pm, I would consider returning the vehicle altogether. By 4:30, Rob called and said that the vehicle was ready to come pick up. I got there and looked at the car, and it was filthy, both outside and inside. I told him that the least they could have done was to wash the car after all my troubles. He told me to sit inside and wait, as he was dealing with other customers. I waited for about a half hour before I spoke to anyone else. No one would come speak with me, especially the manager, Paul **, who I had asked for. Finally, the lease specialist, Donald **, came over to me and asked if I would be happy if they cleaned the car and put gas in the tank. I thought it was quite unprofessional that that was all they could do for me after the trouble Id gone through. As I was about to leave, I asked them why the manager, Paul, was not on that night, and they informed me that he in fact was the entire time, and he did not bother to come speak to me the whole time I was waiting to talk with someone. They got Paul to come speak with me, and he offered to install a remote starter. They also said they would put covers on the front two seats. When I got the car back again, the seat covers were still in the process of being shipped, and the remote starter was not working correctly. It started by itself five times in one day in fact. Therefore, I have to bring the car to the shop to get that fixed, while still waiting for the seat covers, and on top of all of that, there is a hole in the flooring below the passenger seat; a flap that looks as though it should have been glued down.Needless to say, I had an awful experience at the Empire Hyundai car dealership and would not recommend anyone to buy a car there, especially at the Fall River branch. These situations should not be occurring when youre involving the purchase of a $31,000 vehicle, a brand new one at that. My boss, the Operations Director at 99 Restaurants, also shared with me a similar, awful experience he had had at Empire Hyundai. I hope that this will bring attention to this dealership, warning others to steer clear and pursue other dealerships when purchasing a car, and hopefully enhance the performance of the way this business is run. Thank you.

A lot of people are talking about the big lie Hyundai used to increase sales. I dont know if it came from Korea or the greedy US division came up with it, but I am very disappointed. Like some others, Im not as upset about the mileage as I am about feeling screwed. I work hard for my money and do a lot of research before I purchase a new vehicle. I owned a 2003 Sonata that made me feel they made a quality product. The 2011 Elantra was priced at $18,400 on their website, along with the $1,000 customer loyalty discount. It would be the perfect car for my 16-year-old daughter.When I got to the dealer, theyre in such demand (because of the mileage lie) I had to wait until June when the 2012s came out. Then they tacked on a $1,995 market parity adjustment and customer loyalty discount doesnt apply to the Elantra. So I paid $21,500. I feel like a sap. Every day when I go out to the driveway, I am reminded of how your company took advantage of me. When I took it in for the mileage check for the fuel debit card, I talked to the salesman about turning it in for another car. The dealer (Jenkins of Leesburg, Florida) has a Volkswagen lot next door. My daughter and I agreed to trade it in until we were told it was only worth $12,000. Wow, do I feel screwed? Will I ever buy another Hyundai? What do you think?

I purchased a 2020 Kona. I am sure you have all read the reviews. They are true. Car has been drinking oil and I have spent over a year begging Hyundai to help. No luck. Got lied to and now cant get compensation through corporate. They actually expect me to keep driving the car and bringing it back and forth to a dealership. No, I am not a Karen, however I have dumped over 40 quarts of oil into it, spent over a year at various dealerships and even had to hire my own mechanic to tell me there really was a HUGE issue and I was being played. Now, I am down to pretty much not having a vehicle and BEGGING Hyundai to just take their car back and set me free of this in a fair deal that does not leave me broke and with nothing to drive.

I purchased my first brand new Hyundai Excel in 1988 and it is still on the road so I took a shot and purchased a brand new Hyundai Accent. The Hyundai Accent runs smoothly and most of all, is not a gas-guzzler. Because I still have the Excel and other vehicles, I do not drive the Accent during the winter months. What I enjoy most about the Hyundai Accent, is yes, it gets great gas mileage but it drives like a luxury vehicle with lots of speed. Colorado roads are in bad need of repair but the Accent drives over most of the unavoidable potholes with ease. The drivers seat is comfortable as well as both the front and back passenger seats. I highly recommend the Accent because it has not caused me any major problems. I keep up with the general maintenance of oil change and tire rotation. I think the makers of Hyundai are doing a great job!

I was in a car accident yesterday. I hit a deer head on going 70 mph. My airbag never deployed and the deer took out my entire front and shoved the engine or engine block back. The car (2010 Hyundai Elantra) is being totaled and no one can tell me why the air bag did not deploy. I spent the morning in the ER and have a concussion, bruises and pain from the impact of hitting the steering wheel. I called Hyundai and they want me to fill out an information packet for them. The car has only been serviced by a Hyundai dealer. First responders to tow truck drivers cannot believe the airbag did not work.

Car has been reliable. Good fuel consumption -- diesel. Reverse never engaged smoothly. Needed to replace automatic transmission at 180,000 kms. They dont make cars like they use to – sold my Subaru at 320,000 without any of these problems.

Brought in my 2015 Hyundai Elantra for service, mechanic stated it needed an oil pump and an engine and it would take a month to fix. When I asked about a rental I was told that they had no cars. Tie my car up for a month and dont offer alternate transportation. Totally unacceptable. I will never purchase another hyundai ever again.

Stay away from Hyundai. Their warranties do not stand. Customer service is a joke. Your case manager will laugh at you on the phone & hang up. They do not stand by their warranty, products, consumer. Terrible.

This Hyundai car is just the right size, the amount of gas it burns is great, it gives a comfortable ride. There is plenty of room for passengers, the trunk is very large and great room for suit cases and groceries. Having front wheel drive and it handles well in the snow. Also, it has air conditioning, cruise control, CD player with an AM/FM radio, a five speed automatic, rear window defroster and keyless lock. Another feature is that the rear seats fold down allowing you to place big objects in the back, if the trunk is not big enough. The car also has driver and passenger side air bags. Though it did not have a spare tire it did have a tire inflator that can plug into an accessory socket. But I wish the car had a bigger engine because it lacks power and a rear camera would make it more easy to back up, it should also come with Bluetooth to make pairing with smart phones and MP3 players.

Hyundai came through for my daughter after about two months. On July 23, 2013, I wrote a review about her clutch problems. Less than a week after she paid approximately $1200.00 and was told nothing was covered by warranty despite the fact that other technicians were saying it wasnt her fault and the work and parts should be covered by warranty, her clutch went again, same problem. This time, they issued her a complimentary rental, replaced all the parts, and reimbursed her for two thirds of the initial cost. By rights, the full amount should have been reimbursed but by that time we were just glad to be done with the whole matter and relatively satisfied with the end results even though it took quite a bit of doing to get there.