I purchased a used 2012 Hyundai Elantra on 12/27/2012. The car had 14,075 miles when bought. I have found the car to have terrible gas mpg, which I have come to understand a lawsuit was filed which resulted in a reimbursement of money to owners. However, I have been told that I am not entitled to reimbursement because I bought the car after Dec. 2, 2012. I contacted Hyundai customer service and I was told that I was supposed to have been informed by the dealer at the time I bought the car that the gas mpg was not accurately advertised. I was never told by the salesman or the dealership either verbally or in writing that the gas mpg was misleading .The car was purchased in Hyundai of Hackettstown in NJ.

I have a santa fe sport and sonata purchased within 1 year of each other. There have been several warranty issues on both cars. The company is horrible to deal with. MOst recently I called the company because of the issues I had with the dealership and they were no help because the dealerships are all independent, but the next closest dealership is over 1 hour away and you have to go to a dealer for warranty issues. When I spoke to their customer service about rental reimbursement for warranty issues, they said they do that, but dont guarantee (since it may not be a warranty issue and they dont know for sure until the car is fixed). I asked if there was a certain type of car I needed to rent and they said no and said it would be ok to get something similar to the car I own and that would be considered when issuing reimbursement. So I got a mid size SVU rental because I have a santa fe sport and then they would only reimburse about half of what I paid. If they would have been up front with me and said, the max we reimburse is $** then I would have tried to find a cheaper rental. So my warranty repair cost me over $200 in rental fees.

We have a 2010 Accent and bought Hyundai dealership parts (tire sensors) and had a Hyundai dealership install the parts and two were defective but I didnt find out until driving the car home. I had to pay the dealership to take out the two bad sensors and reinstall the old parts until they found (4) working. I incurred several hundred in cost for the defective parts and the maintenance charges to deal with the defective parts. Customer service made me jump through hoops with documentation (which I provided) and then more documentation (which I provided) then more documentation including title/license copies? I finally lost my patience after months and had to file a small claims case. Their CA offices are apparently closed so I cannot serve their legal dept? I wrote a letter to their legal dept November 22, 2021 and havent heard anything from anyone at Hyundai. In the mean time Im out $700 + dollars since July, 2021. What kind of treatment is this for their defective parts?

Very happy with my 10 year old car. Bought this Sonata brand new. 10 years later I still drive it. I have 156,000 miles on it. I change oil according to book, have replaced battery once. Bought new tires twice. Have not had any major problems. Drive great. I bought it because it had a great warranty. The only complaint I have is with Hyundai service department. They are not very good. Once I learned I could take it any mechanics as long as they use Hyundai parts. Thats the way to go.

My 2006 Hyundai Elantra gave out suddenly with no warning light/sign on my way from Atlanta, GA to Nashville, TN. The radiator had bursted, blowing out all the stored coolant, and caused some engine damage. The car have been lightly driven with only 34K mileage and engine was clearly under Hyundais 10-yr warranty. We had it towed 100 mileages to the nearest dealership. However, Hyundai corporate has flat out denied our engine warranty claim because the radiator was out of warranty and that we had done our maintenance at a local NTB instead of their dealership. In other words, their 10-yr warranty is just a big fat lie because their claimed defect component contains nothing but the engine itself, which almost never gives out at its own. It is unbelievable an engine could give out at such early mileage. They also broke a federal rule and denied my claim just because I had my service done at another service shop. The entire process was full of bad customer service. My family and I were constantly hang up on that we have to rotate the calling. Representatives were rude and apathetic toward our situation. This is honestly the worst company we had to deal with out of my life!

I recently had given my car for insurance claim. I went to a dealer known as Planet Hyundai located at Khokhra in Gujarat, India. They gave me a time of 20 days for the delivery. When I went to pick up my car I found out the work done on the car is not at all satisfactory. I would have got better results if I did not give my car into a company showroom. The paint looks completely different than the other parts of the car. They did not even pay attention to the jammed back door. I had to fix that up all by myself. Still today the problem is not solved and they are not ready to listen to my complaints. I had almost paid 7.5 INR in order to get my car done with the company. I would have at least saved 5k if I would have done it by myself or with any other third party agents except Hyundai authorized showrooms. I am complaining since 2 weeks now but all in vain. I would never refer any of my friends for Hyundai if this problem is not taken care of. I will also not stop complaining about it. And I would make sure that I don’t buy any more cars from Hyundai.

Three years ago, I purchased a new Hyundai Genesis. Unfortunately, the car veered to the right which make driving difficult and dangerous. When I first brought the car in, the dealer denied a problem. When I returned shortly thereafter, they reluctantly agreed that the car lurched to the right. After a series of trips back and forth to the dealer, the tires were replaced, the alignment was redone, the electronics were revised and the problem persisted. After my 6th or 7th visit, I gave them the car and told them that I would not take it back till the problem was solved. They kept the car for months and were never able to sort it out. Meanwhile, I communicated with corporate Hyundai and they were rude. I finally invoked the lemon law and my money was returned (not the interest that I had been paying Hyundai as they held the loan on the car). Needless to say, whenever I see a Hyundai on the road, I think to myself what a poor sucker is driving that car. I will never buy a Hyundai again.

I have had issues with the transmission not shifting properly when pressing on the accelerator. I have taken it back to the dealership several times and am always told that it is their new transmission and is normal. Finally, they said they had a reset they could do for it, this seemed to help for about a week. After this things got worse, it not only went back to the chugging with the transmission but also lost power when accelerating from a stopped position (like turning in front of oncoming traffic). I would pump the accelerator for it to finally go. I filed a claim with Hyundai, finally got a call from them and was told to take to dealership, of course they found nothing wrong, everything is working to “their” standard, and that it’s just their new transmissions. I said I had another vehicle (Not Hyundai) that has this type of transmission and it doesn’t do this, she said, Well. This is Hyundai Transmission. I am beyond Frustrated and Disappointed with Hyundai products and Customer Service! I will never buy Hyundai and will and have recommend everyone to NOT buy Hyundai!!!

My father owned a 2013 Hyundai Elantra. Previously the car had shown multiple failures such as the steering unexpectedly locking or brakes making loud obnoxious sounds. A few days ago my sister and mother had gotten into a car accident. The car had went airborne and went head first and hit a curb. The car is currently totaled and my mother had multiple injuries. The airbags had not opened during the process. This is outrageous and we would seriously like to have this problem solved. Luckily no one was in critical condition, but still this should never happen.

Hi all. I purchased my new Sonata in 2012. I have had 4 radios installed and 1 antenna. I have had the car in the dealer more times than I should have for a new car. I need a new radio again at 89000 kms. The first 4 were covered as the antenna was. Now they say I am not covered anymore as mileage is over the warranty. My dealer had told me it would be covered for the time I own the car as it is an ongoing problem. Well thats not the case according to Hyundai Canada. The radio I am told is $4000.00. I have had 9 lights replaced as they keep blowing after time. Hyundai says this is normal???I now have a recall about the engine but the dealer said they (Hyundai) dont have the parts available yet to fix the car. The car stalls out at any given time even on the highway. This has been very dangerous and I have had close calls trying to get to the side of the road. I just spent one hour and four min. on hold with customer service and still waiting to speak to someone. I will Never purchase another Hyundai ever. If anybody has the same issues I would like to read about them. Thanks.

My 2005 Hyundai XG350L air bag light stayed on within a year of purchasing the vehicle. Every time I took it back to the dealer, they always say that they fixed it but it would come back on a few weeks later. Sounds like they were just resetting the indicator light. Since Im now out of warranty, Ettleson Hyundai wants $2000 to fix it again.

Starter of my 2011 Hyundai Sonata went out on August 1, 2012. I work in Oakland so I managed to get it back to Fresno. I took it to Lithia Hyundai Service department. Heath ** was the assigned service advisor. He said they will take a look and get back to me. Well, Lithia replaced the starter and said there was a recall on something regarding the starter. I picked up my car on August 3rd. While driving on August 6th, without warning, smoke started coming from hood area and shortly after a flame. I managed to pull off road to a parking lot where the car died. I immediately called AAA to tow to Lithia. While waiting, I took pictures. Service department was closed so I left in lot until morning. I returned to tell what happened. Heath said they would take a look. He called 20-30 minutes later to tell me engine has hole.Mind you, in returning my car the first time from the starter repair, I was told and given paperwork stating everything else was good. He recommended two tires, an air filter, and front brakes. He assured me everything else was okay. Now one month later, I called to find out whats going on with my car. Heath told me he wants to repair because he can make $7,000. I needed to bring him a receipt of my oil change. I have done that and my car is still sitting in service department at Lithia Hyundai. I called every week but get he hasnt heard from Hyundai yet. I asked him to call me when he does, the pictures hes sending and he didnt comply. He told me it would be done by the afternoon. I went to Lithia and my car was still sitting outside in back of shop. I went back on Saturday and it was on a lift.Heath was not in and no one else could answer my questions. I was told everybody handles their own cases. I returned that Monday and Heath told me he sent pictures and docs. I asked for copy. He refused. He just gave me pictures. I dont know whose car that was from. I have since called every week. He said he has no answer yet. I have been away from work since August 2nd. On August 24th, I lost my job of 18 years. I am not a happy camper. My car is new and has little mileage and it should not have caught fire.

Got a lemon. 4/26/19 bought a Tucson. Less than 1 week it had to be towed in due to an antifreeze leak. The horn coil insulation was falling off. They fixed the leak but not the coil problem. Then another week passed and the vehicle would not exceed 40 miles per hour. The vehicle was towed in yet again. It has been in the shop over a week now. No one has given me an answer or solution. The paperwork has not been fully processed yet either. I received a renewal from motor vehicle for my old vehicle that I traded in. I received an email from my credit report stating my debt to income ratio was very poor because the new vehicle was added but the old one was not removed. Which means it was not paid off yet. I also received a letter from the credit union about the old vehicle needing extra coverage. I no longer have this vehicle and yet due to lack of submitted paperwork am being hassled.I contacted Hyundai corporation and filed a claim. They were supposed to contact me this week and the week is over and I have heard nothing from anyone. Please save yourself a huge headache and buy a different vehicle. I guess the only way to resolve this is with a lawyer. Sad world we live in. No one seems to care about the consumer.

Update from last post. Nothing new on positive side other than more wasted time and lets say more salt water in the open wound. They call me back like they were concerned to follow up on the outcome. Follow up, I scratch my head as they said they wont cover what they have known was an ongoing issue even a class action law suit over the very same paint issue. Sorry you are outside the warranty period. I asked, Why are you wasting my time to only say what you said the last time. They make a car. They have a known issue with the paint adhering to the car. They dont tell you or post about it so you can stay away from buying a car with an issue. So you buy a car only to have to spend over $1200 to have the car roof stripped down and repainted. That people is a company that truly understands customer service. They dont stand behind their product when they know they have had an issue, we as the consumer have to pay for it in the end. ONCE AGAIN AND LET ME BE CLEAR I WILL NEVER EVER PURCHASE A NEW OR USED CAR THAT IS MADE BY HYUNDAI. If I sound upset you are correct.

I built a 2017 Hyundai Tucson 2.0 SE AWD online and I got the quote $331.11 a month. Now, when I physically visited one of your Hyundai branches, I got a different monthly payment for the exact same vehicle. The monthly payment is $421.66 a month!!! I accepted winter package ($1600 value) to be added to the car original price. However, I dont think this will have a difference of almost a $90 a month for 24 months! How come this is happening? Why is that difference for? Can you explain.

I lease cars every three years, so Ive had many cars throughout my lifetime. Ive never written a bad review about a car or car company until now. I just turned my 2014 Sonata in early (40,000 miles) and decided to pay off the lease/lose a lot of money because I was scared for my safety. My heating and cooling unit had to be replaced, the shifter had to be replaced because it was making my car stall, the wheel wells tore off because they were made out of cardboard, the clasps on the armrest broke because they were made of cheap plastic, and the back seat material pulled apart because they only sewed part of the seats. Then there was the recent recall for the engine and seat belts at the same time. The seat belts were installed incorrectly and the engine had an issue where it could stall spontaneously while driving. The quality control for this company is ridiculous. Then the last time I took my car in to be repaired I started getting messages and flyers, within a week, from Hyundai about the car I own (I didnt own the car) and how I should extend my warranty. This has led to random warranty companies calling about extending the warranty to now receiving multiple calls a day from credit card scammers. This never happened before I had my car repaired as Im very careful about who gets my number. Clearly my number was given out by Hyundai and now its in the wrong hands. I am beyond disgusted with this company.

Our second & last Hyundai. Car hesitates & bucks very bad from a full stop. Fuel gage not accurate at all. According to brochure car has a 16.4 gallon fuel tank, but when you go to fill it only takes about 9-10 gallons after low fuel indicator reads 30 miles or so to empty. Took car to Obrien Hyundai of Fort Myers shortly after purchase & given a runaround about problem. Told by service writer that there was no code displayed.Talked to 2 independent mechanics who both said it sounds like the fuel pick up or sending unit is either bad or loose in fuel tank. Filled out complaint form with Hyundai USA, called back a week later & was told someone would contact me. No one ever contacted me. After another 2 weeks called Hyundai & was told issue was not escalated because problem did not sound serious enough. Finally contacted Hyundai USA customer service who agreed to escalate case.

My new Hyundai Tucson 2019, 43000 kM, had transmission issue, they do not have parts to fix it, they do not know when the parts will be available, one week and still they do not have an idea when the parts will arrive, even it is under warranty, I called Hyundai directly, but they no information about expected arrival time for my car parts, useless and helpless, I do not recommend anyone to buy Hyundai in future.

Had a headlight out on 2011 Sonata. A new lamp from an aftermarket dealer did not work. Yet both the old lamp and the new one were tested and shown to be good. (I had a mechanic with me and he verified both lamps were good and could not provide an explanation why good lamps would not work). Took vehicle in to Burdick Hyundai, Onondaga County, NY. Manager gave me a lamp (Phillips) he said was bad, that that brand did not work out well in Hyundais, apparently being the one I had changed. I paid for the service and took the bad lamp back to the parts dealer. The parts dealer informed me they did not sell the lamp I was given - the lamps I had purchased were Sylvania. Called the parts manager who said the mechanic must have just given him the wrong bulb. Asked for the old lamp so I could get a refund from a parts dealer. Was told I had not asked for the old parts. Called me back once, did not call back as he stated he would the second time. In the meantime, I put the original old lamp back in the headlight and it worked. Something is wrong with this picture. The lamps would not work when I took it in, it works now, but the lamp I brought in cannot be located to check it. I am concerned they did warranty covered work and charged me for a bulb repair. I expected an explanation and when the parts manager did not call me back, I wrote to Hyundai. The amount is minor, but I do not like how the dealership and now Hyundai handled it. Hyundai Corporates response was not what I had expected. Hyundais Reply Sent at 7:28 PM. Relevant portion of the form letter below:...Please keep in mind while the dealerships are authorized to sell, and maintain our product, we are unable to influence how the dealerships conduct business, reach diagnosis or decide to retain old parts. The best way for you to resolve your concern about the diagnosis and headlamp in question is to bring it to the General Managers attention...In other words I read that as Hyundai is not responsible for the performance of their dealerships so complaining to Hyundai gets you a form letter and no action. Hyundai appears to back the dealership, not the customer. I assumed Hyundai would care as their name is on the vehicle. I was wrong. I suppose my issue is minor, but it appears to represent a corporate attitude that will not help you if you were to have a major complaint about a Hyundai dealership. Caveat emptor!

I have a 2009 Sonata with leather seats and 56,000 miles. It’s still under the so-called bumper-to-bumper warranty. The leather on the drivers seat is cracking and peeling (the same thing happened to my 2007 Elantra). The dealer said it was a wear item and not covered by warranty. I asked them to show me where in the book does it say this, and they pointed to a short sentence that says any wear item is not covered under warranty. They told me Hyundai has a list of not covered items. I called Hyundai to complain and the first thing he said is We have an extensive list of items not covered by our warranty. Wow, it would be nice if they put this in the customers warranty information. He put me on hold, and then came back and said that seats and upholstery are not covered by any warranty, not even for one day for new vehicle. It would also be nice if they told the truth in their advertising. They use the warranty to sell their cars, but they are in fact lying about their warranty coverage.

I recently purchased a Hyundai Elantra 2013 two weeks back. After one week, the navigation system voice stopped working and it does not detect my phone too via bluetooth. There is also some burning smell I get when I drive. I paid almost $30,000 for this car with the high rate of interest and it is a brand new car, which I purchased from the dealership. I feel cheated and hurt as it has been heavy on my pocket and I am not satisfied with the car. I would want it to be replaced with a new good model as I did not pay so much money for a faulty car with parts which were not pretested. The navigation system not working in barely 2 weeks is a big surprise to me. As a customer, I feel the service has been pathetic and I would not recommend Hyundai to my friends and anyone else.

Bought a 2012 Hyundai back in 2020 for my older daughter with 100,000 miles on it, she drove the car for 10,000 miles and the Piston Slap started to occur, drove it right to Hyundai - get the call the motor is bad, next call Hyundai will not cover it because you are the second owner, only covered for 80,000 miles but hey if you were the first owner there would not be a issue. First off who buys a car anymore with less than 100,000 miles and a ton of money. Even with the Class Action Lawsuit they are picking and choosing which engines they will replace. We are a Hyundai family. Have owned of 6 of them and sad but true this is our last, and I will never ever recommend one to anyone.Stay away, dont make the same mistake as us, bought car for 5,000 and Dealership wants $9300 to replace the engine... This will never happen. Hyundai needs to go bankrupt and call it quits because they are not here trying to make it better for these 10s of thousands people that are out a car, plus money, time spent on making calls to corporate, filing complaints all over the place just to be told over and over and over you were denied. Just at the Dealership we are at over 5 other cars sitting there because they have denied.

I bought my 2011 Sonata SE in April 2010. At about 55K the automatic transmission began shifting harshly. Within about 2 weeks the shifting had become a hard bang and the car was undriveable. The dealer spent three days diagnosing it but were not able to determine the cause. The manufacturer authorized them to replace the transmission. Over the months that followed, usually at highway speeds, the vehicle routinely surged in RPM from 2000 to 5500, but did not surge in speed.Two weeks ago, at 91K, the vehicle began to experience very delayed shifting from 1st/2nd and 2nd/3rd, surging in RPM before each shift so that when the shift occurred the vehicle speed increased excessively creating a jack rabbit start. This week while driving at highway speed the transmission jolted dramatically, the speed dropped, and the RPMs rose. I figured it had gone into limp-home mode. I parked the car, verified that it was in 4th (by placing it in the manual shift position), and called the dealership. I let the vehicle sit for a couple of hours and found that it drove normally. I took it to the dealership where they pulled codes which indicated an incorrect setting for gear ratio at 6th gear. This seemed odd to me since thats all electronically/programmatically determined, and it made me wonder if they had downloaded the most current transmission control module program when they installed the second transmission. They are now installing the third transmission under the 100K Powertrain warranty. I have not yet been notified to pick up the car.I am very concerned for several reasons: (1) The erratic transmission behavior has me afraid to drive the car, especially at highway speeds. (2) I am very concerned that sometime in the next 35K to 55K Im going to have to replace the transmission - and that it may fail due to not being properly programmed or installed. I have not yet heard back from Hyundai Consumer Affairs.

Veloster is the worst car I have owned. The car is only two years old and I have had a list of problems with the car. The water pump was replaced at 3000 miles. I have had problems with the sunroof since day one, with car as well. I have also had the fuel pump, fuel rail, catalytic converter, front hub and axle replaced as well. Now today my navigation & radio went on the car. I have made complaints to corporate Hyundai and left numerous calls with no callback. Not only do they make a poor car, their customer service is just as bad.

When Im looking for buying 2020 Tucson, Hyundai College Park sales person who name is Sharon ** contacted me that they have a 2020 Tucson value and gave me a confirmation with good price. But when I be there in appointment time they do not have that car and show me another car with higher price. Sales manager said me just had been sold out what I want, Even nobody said me sorry. l lost my time and very disappointed. I want let everybody know who want to buy new Hyundai car be careful as like this tricky sales in Maryland college park Hyundai dealer shop.

DO NOT BUY A PALISADE!!! We’ve had our Palisade for four months. We love the features and ride but had it back to the dealership five times because of excessive winds noise at highway speeds (> 50 mph) noticeable in the front seats. The dealership pressure tested the cabin, replaced door seals, and checked door alignment. Finally, they removed the side view mirrors and determined the whistling sound is wind turbulence from the mirrors after a test drive. The dealership has been great but Hyundai refuses to acknowledge the issue. We opened a case with Hyundai but their case manager said there is no design flaws so there is nothing they can do. I just want a brand new $50K vehicle to act like a $50K vehicle. DO NOT BUY A PALISADE!!!

2008 Hyundai Sonata - I was driving to the coast and went to pass a vehicle and the gas pedal stuck, the brakes wouldnt work and lucky there were no cars and a empty field and I was driving in circles. Finally turned engine off and waited. Got out, checked car out, decided to start it back up, drive it a little ways. All was fine. It pissed me off. Hyundai took it in, looked at it, said they couldnt find a problem. That was a big problem but they say no issues. BS.

I have a 2011 Hyundai Sonata.. Have had a ton of recalls that I have had to waste a ton of time at the dealership to get fixed. At little over 100,000 miles my engine started burning not leaking oil.. Brought it to Darcy hyundai in Joliet il... Told me I have to do an oil consumption test which I had to go there 6 more times to find out engine is burning oil.. Every mechanic told me I need a new engine but corporate hyundai even though they have had lawsuits over this make and model engine tells me I have to spend 1000.00 to do more tests... Every week I have to refill oil so there is oil in the engine and few months later catalytic converter goes bad because of the oil burning which car stopped running on the expressway and had to get it towed... 1 problem after another problem... Corporate hyundai tells me Im on my own and the converter costs over 1000.00 even tho the engine in that car was proven in court to be bad and replacing converter would not solve the original problem of the engine burning oil.... Stay away from hyundai or you will regret it.

I bought my Hyundai Tucson in 2017. Since that time it has had motor replaced 6 times, several electrical issues and had spent as much time in the shop as in my possession. All the while making I make payments the on a car that is unreliable and worthless. The dealership nor Hyundai is any help.

I have a 2006 Sonata and the paint is coming off in large flakes. I was told that it was defective by 3 separate body shops and Hyundai refuses to do anything about it. I now have to have the car repainted at my own expense.

Stay away from Hyundai. Their warranties do not stand. Customer service is a joke. Your case manager will laugh at you on the phone & hang up. They do not stand by their warranty, products, consumer. Terrible.

Car is only 5 years old, and the backup camera doesn`t work anymore.

I have a 2010 Hyundai Entourage. I purchased this vehicle thinking it would be a reliable vehicle in July 2017. It had only 125,000 kms and was in great condition. So far I havent been exactly thrilled with reliability. But my impression changed today when I went into Hyundai dealership to order new a/c-heater control panel since my button for fan speed has broken. I was told there was one available but at a stupendous price of $900.00. I pretty gagged when they told me this. I was expecting $200.00-$300.00 which is till expensive but at least tolerable. After this experience, I will never buy another Hyundai vehicle because replacement parts are sold at a totally rip off price. $900.00 for a piece of electronic that simply controls heat and fan speeds. It doesnt even have automatic temperature control on this unit.

Very, Very Bad Customer Service at Rally Hyundai-Palmdale,CA - I was treated horribly by the Sales Manager. His name is **, at least thats what he told me. After test driving a few cars and ready to go home and ponder, I was told by the sales associate, Kyle, was going to the back to see if they had exactly the car I wanted. Two minutes later, Kyle returned with Randy. I explained to him that I was just there to test drive; I had already researched the car for almost 2 months so I knew just what I was getting. So Randy started immediately, he didn’t waste any time. “What payments can you afford?” “Ummm… no thanks, I dont want to discuss price, thank you, I just wanted to test drive.” “Well, why not? Why do you want this type of car? Why not another? Oh, thats not what this car cost. Oh the car you test drove couldnt have felt that way. No, no, no.” Discredit, discredit, discredit. The language he used was rude, forceful and disrespectful. “Forget about your research, it’s all wrong.” He wanted me to go inside so that he could show me his numbers. He was a lot like a bully and he tried to intimidate me. But I stood my ground and refused to follow his lead. Mind you, this was all after I explained to him that I didn’t want to buy today, only a test drive. After he saw that he could not intimidate me, he became very upset, glared at me and began his rant. You just dont believe me. Youre not even listening to me. Were done here! Calling me a liar to my face! I thought, “Uhhhh... who called who a liar? What just happened?” Well when he was done with his rant, he walked away. The only thing I was able to get out after that was, Thats unfortunate as he stumped off like Rumpelstiltskin. If he had just allowed me to leave nicely, I would have returned to purchase the car I wanted. I guess he thought because I was alone and a woman, that he could bully me into doing something I didnt want to. No one deserves that type of treatment. And after reading other reviews on Yelp, it turns out no one is allowed to test drive at this location unless they plan on buying. Something needs to be done about this bully.

I have Azera 2013 I like very much, it is nice car.... I recommend to buy Hyundai Azera it is much better then the Toyota Avalon, Nissan maxima, Accord and 350EL.

I bought Hyundai Sonata 2013 five months ago. I am happy with driving the car but I noticed that you took my money for blue link which is I already cancelled.When I bought the car, you told me that I have to pay $99 for year for the blue-link. There was a one month fee. I didnt want to pay and it wasnt good for me so I cancelled. But you charged. When I called the blue-link, blue-link told me that there is 3 option in the blue link but I only cancelled one option. I never heard about that. I never heard about that when I bought the car and even when I cancelled the blue-link. I didnt know there is three options. I never heard. When I canceled, you asked why I want to cancel so I just said that it doesnt recognize my voice. For the reason, the blue-link cancelled only one option.When I bought the car the sales person explained the destination search service very kindly but the guy never explained about the other option which is remote access option. I think because I installed remote starter, already. The Hyundai sales person never told me that I have to pay for $198 for year. He only told me $99 a year for the blue-link which he told me only the destination service. I dont want to believe that you had a purpose to take out my money. But there is only way, I can understand the situation. When I called Hyundai dealer which is Patrick Hyundai, they told me I have to speak with the blue-link but the blue-link told me there is nothing they can do. Only they could cancel and I can get less of the money. I feel bad. You tricked me into spending my money. I am very disappointed with Hyundai.

I purchased a new 2018 Hyundai Kona. After 15000 miles I needed a new transmission (it was covered) however my dealership did not have loaner cars so I had to pay for a rental, pay for Uber to get the rental, pay for the uber from the rental to pick up the car. Then to my surprise at 20000 miles I needed 2 new tires (which had 0 coverage). I was told to call Good Year. They covered the tire warranty.... Well 400.00 later I had 2 new tires for no reason except they were worn out!!! Hyundai basically said, Oh well!!! So the wonderful warranty they shove down your throat when you are looking is not all it is cracked up to be! BEWARE.

I bought a 2007 Hyundai Elantra in 2012. In 2013 I started having problems with getting the car to start. I took it to the dealership and was told I needed to have the Immobilizer Module fixed. I paid $400 to have them replaced and I was told I would have to wait for the little security symbol to appear on the dash before turning the key so the car would start. Even months after having this fixed it would still not start even after waiting for the stupid symbol to appear. It would take several tries. Then a few months later one of my back passenger door handles broke and you couldnt open the door. Fine, whatever... no one ever sits in the backseat anyway. Then the A/C died and I wasnt paying to have that fixed. Then in July 2015 I am driving down the freeway and I felt a thud and thought I had run over something. I looked in the rear view mirror but there was nothing on the road. I got to my destination and when I restarted the car, the engine light was on. I really didnt want to take it to the dealership so I took it to a mechanic and he scanned it and a code for the Shift Solenoid came up. He suggested I take it to this transmission specialist place. I ended up paying $1000 to have the Shift Solenoids replaced. A week later, Im driving and feel that thud again. Back to the transmission place. They tell me that it could be something internal with the transmission. Nice to know after I just dropped $1000 on this piece of **. I finally take it to Hyundai and leave it with them for the day. The service guy calls me and gives me a list as long as my arm of things wrong with the car... one being that the transmission is failing and the Immobilizer Module that I had fixed in 2013 needs replaced. In total, it was going to cost $5000 to fix all that was wrong with the car. EFF THAT. I went and bought a new car and it wasnt a Hyundai.

I would like to tell you about the service I received Hyundai in Downingtown, PA. I recently took my 2013 Hyundai Tucson for an oil change and state inspection which I was impress of how quickly it was taken care of. They provided great service and I was happy to return for more service. Due to a poor wheel alignment the service department had recommended that I replace my rear driver tire so that my car can pass inspection. When I left the dealership I heard a loud noise from the back tires. At first I thought it was from a wheel alignment that they recommended I needed. During the week, I notice the noise getting much louder to the point where I felt it was unsafe to drive. I went online to see if there was an appointment available but there wasnt so I decided to go to my local Firestone to get a second opinion. I described the noise and how a wheel alignment was recommended. During their inspection, they discovered that my new tire that was replaced by Hyundai was extremely loose and only hand tighten. I am so disappointed because I really thought I received great service especially being the end of the day but instead my life was at risk. I seen it for myself how the lugs were only hand tighten and the wheel shook by touch. This is my second Hyundai vehicle and second Hyundai dealership that Ive dealt with and I was never disappointed until now. I was able to speak to the service manager which he kindly took the time to see the vehicle. In return of risking my life he offered a complimentary oil change and to speak with the mechanic who worked on my vehicle because apparently thats what my life is worth. I will never trust the service of Hyundai again. I can only hope they will learn from this situation so that other customers will not be at risk.

The steering wheel on my Entourage is cracking and splitting. At 75,000 miles, I am told this is cosmetic and not covered under warranty. Also, the plan (painless dent removal) that I paid for $600 expired. I purchased the van in July 2008. I purchased a 5 year plan. Somehow in May 2006, it has expired. I purchased an extended warranty plan (at the dealer) for 10 years 100,000 miles and it covers nothing. The paint in certain areas is fading and the lights are looking as they have been etched with some type of chemical. The dealer representative’s solution is to buy a new vehicle. I took the van in for some issues and they wanted to charge me $800 plus for unneeded items. They did replace the defective door latches (a recall item no one informed me of). Luckily for me, citric cleaner and a magic eraser cleaned the mechanic’s greasy handprints off my doors and back seat. This is my second Hyundai. My brother and my mother have purchased Hyundai because I recommended them. The warranty company and dealer wont return my calls. Somehow, they are always in meetings and/or just left for the day. The consumer rep that I spoke to tell me I have been misinformed, mistaken and incorrectly advised (basically lied to). He apologized several times. Hearing me out (a mental enigma) does not help me. His advice was to go over my contracts. I did. My supreme plans are supposed to cover everything. My paint plan was supposed to last until 07/15/2013. The only thing they are interested in is selling me another vehicle. What would you do? I am not having a good time here.

When we purchased our 2020 Venue we had no idea there were no parts. We had to wait so long for our snow tires that we got into an accident. The car has been at the autobody for over a month because Precision Hyundai says they have no parts. Heaven only knows when we will get our car returned or how long we will have to wait to get the snow tires installed. They were wonderful until we purchased the car. Then no service. I would never purchase another Hyundai.

I was in a no-fault accident February 25 2019. I had a small little crack on the driver side of the vehicle which triggered the airbag light to stay on in my vehicle reminder the airbags did not deploy. After waiting two months for the body collision to do the basic repairs my vehicle was sent to two Hyundai dealerships and neither dealership can figure out why the airbag light was still on. I called Hyundai corporate office. They put a hold on my vehicle for two weeks. They didn’t offer a loaner vehicle or a rental for the hassle and stress I been through and just told me to have the service center work on the vehicle. After being there for a month they did not reimburse me and I have a son with a disability and they did not make anything urgent or help my situation. The claim case was missed handled. My son been out of school for two months. Very disappointing!

While driving at 70 miles an hour on I-87 using cruise control, the car jerked, check engine light came on and the car completely stopped accelerating. There was no response when pressing the gas pedal. Luckily, we were near an exit. We were not rear ended by a truck and were able shift lanes and to roll off and put our hazard lights on. On the exit, the car came to a dead stop. After checking the engine, we turned it off and the car started back up. And we were able to drive to a local service station concerned about driving any farther. The mechanic was able to determine there was an error code related to the throttle control. On restarting the car, the engine lights reset and the car ran normally.We continued on our trip. When we returned home, we brought the car to the Hyundai dealer where it was purchased to service the car. After they examined the car, we were told there was nothing they could do as there were no error codes in memory. They said that we should continue to drive it until it happened again. When I mentioned that there was a technical service bulletin regarding the throttle sensor and it should be either replaced or tested, I was told that they could not do anything until an error was recorded in the memory of the computer. It was because Hyundai USA would not cover anything under warranty, even though this was a serious safety concern and would most likely to occur again. When I asked if it was likely to occur again, I was told most likely it would happen soon and to be careful.A month later, when traveling on a long trip, it happened again on the Taconic State Parkway in New York. I was traveling at about 65 miles per hour. This time there was no shoulder. But I was able to partially pull off the road and put on my hazard lights as cars drove by and avoided hitting mine. Based on my prior experience, I turned the car off and was able to restart and move again. This same situation occurred four (4) more times as I was able to get my car finally back home to the Hyundai dealer to service the car.The Hyundai dealer replaced both the throttle sensor and the pedal assembly. The car appears to be working properly for the last two weeks. Having researched the problem with acceleration, I have learned that many others have experienced this similar and potentially dangerous problem. After speaking with other Hyundai service technicians, I was told off the record that this was not an uncommon problem. As the sensor is less than $85, I am not sure why Hyundai did not address this problem when I first brought the car or as a recall. The consequences could be much more serious.

This is my second winter with the Sonata. Whenever I put the heat or defroster on, I begin to choke and cough. There is something coming from the vents that is poisoning me. This also happens when the car is hot in the summer and I put the air conditioning on. Hyundai says it is my imagination. I think there is something in the duct work outgassing. Im about ready to go the CPSC. Other issues are the cheap tires, front cowling that is too low to part at most curbs and bumpers. BUT THE CHOKING IS GOING TO KILL ME. HYUNDAI ARE YOU OUT THERE???

Hyundai claims to have Americas best warranty but if you read the fine print youll find out otherwise. Three of the five cars Ive owned as an adult have been Hyundai cars. I liked the warranty and the service, however I have never once with all the servicing Ive had on my cars had their warranty cover anything. Recently I had a transmission problem on my car and I found out that not only am I not covered for 100,000 miles or 10 years as they like to advertise, Im not even covered for 60,000 or 5 years. My car has about 56,000 miles on it and they are not covering anything at this point.Hyundai loves to advertise their amazing 100,000 or 10 year power train warranty, but that only applies to the original owner. The second someone else owns the car it drops down to almost half the mileage (60,000) or 5 years, whichever comes first. It wouldnt be as infuriating if they had not been so vocal about their warranty the whole time. They told me over and over again about the coverage and how great the warranty is. The second youre outside the life of the warranty though things will start falling apart. Its happened with every Hyundai Ive owned. This is the last Hyundai I will ever own.

I purchased a 2013 Hyundai Elantra GT new, and have driven it for four years, putting about 70K miles on it. Based on my multiple bad experiences with this car, I will never again purchase another Hyundai vehicle. First - as is well known, the true MPG is nowhere near the marketing claims made by Hyundai (and there is an unresolved class action lawsuit underway to address that). Then I had a problem where the rear quarter-panel window trim fell off - fortunately I found a TSB published on the internet about that, so Hyundai fixed it under warranty. If I hadnt researched the problem and printed out the TSB, the dealer would have charged me $$$ for the repair.Then most recently I had a problem where the clutch started chattering/slipping. My mechanic discovered that the transmission input shaft seal was defective/leaking. Even though this is covered by the Hyundai 10 year/100K warranty - Hyundai refused to honor the warranty and pay for the repair. I cant wait to trade in this car, and kiss Hyundai goodbye forever. If you are considering buying a Hyundai vehicle, I would recommend purchasing instead a vehicle with higher quality/reliability and from a manufacturer who stands behind their product and their warranty commitments (think Honda, Toyota, Mazda). And definitely dont count on the Hyundai 10 year/100K warranty actually providing you any protection from product defects.

My 2012 Hyundai Veloster has strong smell of gasoline inside of vehicle. Dealer states that this is normal with temps over 100 degrees and start and stop traffic, so they did nothing. I guess this means that it cannot be used from May through September in the Henderson/Las Vegas area, as the temp is always over 100. I cannot believe they think this is acceptable. Do not buy this car. The dealer did provide me with details stating this issue is normal. Im not sure where he got it, but it appears to be from Hyundai.

I purchased a 2020 Kona. I am sure you have all read the reviews. They are true. Car has been drinking oil and I have spent over a year begging Hyundai to help. No luck. Got lied to and now cant get compensation through corporate. They actually expect me to keep driving the car and bringing it back and forth to a dealership. No, I am not a Karen, however I have dumped over 40 quarts of oil into it, spent over a year at various dealerships and even had to hire my own mechanic to tell me there really was a HUGE issue and I was being played. Now, I am down to pretty much not having a vehicle and BEGGING Hyundai to just take their car back and set me free of this in a fair deal that does not leave me broke and with nothing to drive.

The Hyundai extended warranty is a joke, I purchased one in 2007 with my new Tucson. However, absolutely nothing that has gone wrong on my car was covered. The A/C blower is intermittent. Its connector was not covered because its in the passenger compartment, only $600. The air bag light comes on, turns out the seat belt assembly isnt covered either, another $500. The warranty apparently only covers items that you cant see or touch and items that they cant find a way for you to see or touch. To top it off, there is nothing that tells you exactly what parts are covered. That information is only available at the dealer.

I took out a 2 year lease on a Hyundai Tucson. It was extended to 3 years because of lockdown. The contract mileage was 10000/pa but I returned the car with less than 20000 on the clock. No consideration was given for the reduced mileage. A lot of my friends leased vehicles with other companies but were given discounts for their reduced mileage. This was the only company that I have used who have not made allowances for this. It is the last time that I will ever use them again. Its a shame as I loved the car!!!

I leased a brand new a launch array in January 2019. I turn the air conditioning on for the first time in May 2019. The car had 1500 miles on it. And the air-conditioner did not work. I took it in for service and at first they told me something went through the front grill and destroyed. I leased a brand new Elantra in January 2019. I turn the air conditioning on for the first time in May 2019. The car had 1500 miles on it. And the air-conditioner did not work. I took it in for service and at first they told me something went through the front grill and put a hole in the air conditioning condenser. Since there was no evidence of anything flying through the front grill and there was no damage to my radiator the story changed and apparently it ricocheted and caused damage to the condenser.Hyundai deemed it a non-warranty issue. Now I’m going to be charged $800 to fix it. I even took it to a different repair shop to ask their opinion. Those guys said they had no idea how this damage could have been caused without any evidence of any damage to anything else. Hyundai claims to have the best warranty in the industry. In my experience it’s all BS! I think somebody dropped the condenser and installed it anyway so that they could meet their quota. I will never buy another Hyundai again!

Hyundai Sonya 2011 - I got my daughter this car for graduate and have had nothing but trouble. I should have stuck with Toyota. Will know better next time. Have put two starter and now the steering column needs to be fix or she might lose her life driving it. I dont recommend this car at all.

I needed to have my car back so i had the dealership do the repair and i paid for it. I was contact by Hyundai as a result of this post (they emailed me) and i called them and left a message. Then i called a week later saying that i havent heard back from the gentleman. He called me later that day and told me that since my car is out of warranty, and that they did honor the warranty on the 4th ignition coil even though it was out of warranty... there is nothing they could do. They obviously wont recall it, they wont refund me. Again... car parts go bad... but for each coil (there are 4 of them) to go bad and then ANOTHER one... you would think that there is some defect in the manufacturing that is causing the coils to fail.I informed him that it would take an act of god for me to purchase a Hyundai again, or any vehicle that they manufacture.

Brought my out of warranty 2011 Hyundai Tucson to my local transmission repair shop for service in mid-November (you dont go to a general surgeon if you need brain surgery). Shop states a shaft is bad and they need to order one. One is ordered from the local Hyundai dealer Mid State Hyundai in Berlin VT. Parts folks state that shaft is out of production. Production to resume on 2 December. We wait for 2 December to come. Part shows up, shaft does not fit, too big. Right part number on the box, wrong shaft. Transmission shop, Mid State and Hyundai in Korea go back and forth as to what happened.Based on the VIN, part should be correct. Pictures and drawings are sent back and forth; meanwhile, I still dont have a car. Finally determine wrong part was put in box and shipped. Now have to wait until 7 January for the right part. Neither Mid State nor Hyundai will do anything to rectify this. I have been without a car for over a month; I simply want a loaner. If Hyundai had not messed up the part, I would have had my car back on the 3rd or 4th of December. This is not customer service on the part of Hyundai or Mid State.

I bought a 2010 Hyundai Sonata new. The first piece of plastic to break was the sunglasses holder. Then the cover for the mirror on the drivers side, the center console clip broke, 4 door handles. The last one I bought 1 month ago, and it broke today. I paid $154 for this one. My husband and I are retired so we are not rough on this vehicle.

My I20 had a heater radiator failure, I took it to Group 1 Hyundai Midrand. It took them 4 days to tell me that warranty has approved to fix. In the interim I asked for a quote as they were not calling me or saying anything. I had to leave go there and then two days later the workshop manager sends me an email stating that warranty approved and the part is in back stock from Korea and should take 21 days. Thereafter a week later I went to the branch to see on the progress. The parts guy didnt give me much. Promised to call but never called to date. You call they promise to call you back but never do. There is no customer service at that branch. Nothing at all.

I purchased a 2012 Hyundai Sonata in May 2015. 3 weeks after purchasing I began feeling a weird vibration and jerk when accelerating and braking. The violent jerk would worsen and I took it to get an transmission flush and the jerking stopped. Weeks later the jerking began again. It did this in and off about 2 times in 3 months. I took it back to the dealer who had 3 different repair shops who looked at the vehicle and determined it was transmission failure. I received notice a few days later informing me that my model of 2012 Sonata was upon those being recalled for engine failure as well. On top of all this Im moving to California in 3 weeks and desperately need reliable transportation. I will never buy a Hyundai again and am switching back to Nissan. I will be contacting the BBB and fox 2 about the issue and writing a letter to the office of the president! Lesson learned to research car manufactures reputation.

I love my Hyundai Tucson. The interior is as nice as a luxury car interior (comparing to a Lexus and Subaru of comparable size). It is easy to get into and out of but has more ground clearance than a sedan. It is easy to handle in most driving conditions. It sits on an Elantra chassis so in tight curves or with wind, I recommend slowing down. It is Hyundais middle sized SUV, the Kona is smaller and the Santa Fe larger and I believe there is a new SUV that is even larger. This is the perfect size for a single person or a couple, it is probably to small for school age kids in the back. The sound system is very good and the limited comes with heated seats and other nice options.

Purchased a Hyundai Kona in 2018, just over 30G miles while in Colorado the check engine light goes on (this is August 2020). Take the car to Boulder Hyundai, they have no real idea what is wrong with it, replace injectors, debris in engine, they dont know why.... Wont release car as it could be unsafe, all 4 pistons misfiring so bad that the steering wheel pulls aggressively to the right. Supposedly they fix it, I am told if check engine light comes back on, stop car immediately and have it towed in, as it is dangerous to drive. Well Sept 7th, check engine light comes on again, steering wheel pulling aggressively again due to misfiring. I stop, have car towed in. Nalley Hyundai has had my car since 9/8/20. Replaced everything again, still same problem, they are in no rush to help, they have had my car for OVER 6 weeks, no clue whats wrong, I am completely at their mercy! Still making payments on car I cannot drive, they refuse to take it back and make it right. So I am paying on a car I have not driven in over 6 weeks and there is nothing I can do about it! Dont buy a kona! Dont buy a hyundai! They dont care at all and you as the customer have no advocate!

Front bumper falls off very easily on Sonata - Be very careful when pulling into a parking spot with a tire stop installed like most handicapped parking spots. I went about 2 inches too far and heard a scrape on the tire stop. I backed up slowly, and it pulled my front bumper off the car on one side. I pushed it back into place and taped it up to drive home. They are the cheapest little plastic devices that hold the bumper on the car, and once they break (according to my dealer), you have no choice but to replace the whole front end of the car ($1,104.00). When speaking to the body shop for Hyundai, they explained that Hyundai used to warrant this problem, but there were so many that they quit doing it. They said they had replaced over 25 of these recently. I went through all the Hyundai customer options, but they would not help in any way. There is nothing to keep this from happening again except being very careful when you park. I will never buy another Hyundai again because of this. Very cheap manufacturing and possibly dangerous. I hate to see this happen with our car companies. I never had this happen with any other car in the last 50 years I have been driving. Just an additional note, there is not a scratch anywhere on the bumper except underneath and nothing broke or cracked except these cheap fasteners which are attached to the bumper. Some of the other plastic parts under the bumper have to be replaced as well. Hope this helps others, and I wish I knew about it before I bought this car.

This car model (Tucson) was very quiet and nice unlike the previous car that I drove, it was nice too but engine was getting loud because of age. I like how you can control a/c on back seat. This car model was also cheaper than the other model I wanted to buy but I liked the color and the size as well as the quality and things that came with the car such as leather seat and built in navigation. But it was a bit dirty since it has been sitting at dealer for over a year.

Extremely pleased with my 2004 Hyundai XG350L. Years ago I would have never thought to buy a Hyundai of any type but was struck by what I saw in the XG350L. It gave me 11 years and 248,000 miles of enjoyment. Would buy another if I could afford it.

I have had this car for 14 days. When I bought it the salesman could not get the nav to show anything but one major interstate. I trusted (HUGE MISTAKE) that the dealership would make it right. Now they tell me it has to be set at 150 feet to show street names. If youre on the highway going 60 mph - or even back roads at 40 - you wont have enough time to make the correct turns. Had they been honest about the severe limitations of the cars navigation system, I would have NEVER bought it. It would have been a deal breaker. I feel the dealership beginning to be very sleazy about this: Hyundai Great Lakes in Streetsboro, OH. Theyre basically telling me tough luck.I will not take the car back; am preparing to call my lawyer and will scream to the high heavens about this. I was tricked and lied to by this dealership. JUST DONT BUY A HYUNDAI... SEEMS LOTS OF THE DEALERS ARE SLIMY!!

I was driving along a straight road 4 weeks ago when there was a sharp crack. A hairline crack appeared down the plastic decal of the climate control system and the audio system. When I took the car to the dealer they stated that it was a scratch and not a crack and the manufacturers have refused to repair it under the Warranty (there is a 5 year Warranty on this car). I am a 74 year old lady so there are no children in this car to cause a scratch - it is very definitely a crack, but the dealer says it is not. I feel as if I am now in limbo with this.

Paid a lot of $$$$ for this car, $50000. Ive been driving a Hyundai Sonata 2011 Turbo, has 125000 on it, great car. Looking to buy another Sonata but 2018 models arent as fast as my 2011. Went for a drive, not even close, what happen? The Genesis was in showroom floor. Took for a drive, Wow, the car floats on the pavement. 3 driving modes, sound system you better wear earplugs. Comfort, outrageous. Noise from outside what noise. Looks beautiful. If you never seen the Genesis Emblem you would not know what kind of car this is. Kudos to Hyundai. Awesome car.

In June we leased a 2017 Tucson Limited. Our current 2015 Sonata Limited lease had 4 months left on the lease but we were fine with paying those months so we could head out on a 3-month road trip in the new Tucson. The dealer told me that when I turned in the 2015 Sonata it would be inspected by their Hyundai turn in person. I made arrangements with the Jim Clicks Hyundai lease turn in specialist who was the Used Car Manager to inspect my car a few days prior to the actual turn-in date. I wanted to make sure there were no issues with the car. I had the pre inspection and he told me it was the cleanest turn-in he had inspected. A few days later I did the actual turn-in and received a turn-in acceptance sheet stating no issues.Hyundai lease told me I would receive a statement in 60 days with the final lease payment charges. When the statement arrived I noticed $115 charged for wear and tear. I called Hyundai Finance and was told one of the tires had less than 4/32 tread remaining and that they needed to buy a tire before they could send the car to auction. This sounds like BS to me. The car had 35K on it at turn-in and the OEM tires should not have been worn out. I was also told that the dealer turn in specialist is not the real inspector and that the car was inspected by a third party company in Phoenix. The reason I had the pre inspection was so I could correct any issues before I had an unanticipated charge. I am paying the statement in full today but this issue has left a sour feeling with us regarding dealing with Hyundai in the future. Our first Hyundai which we still have is a 2006 Sonata and the 2017 Tucson will be our last Hyundai.

2012 Hyundai Touring car - Driving 45 mph. Everyone slammed on my brakes. They would not lock up. Hit the car ahead at about 22 mph. No air ages deployed even though it smashed in the hood.

Recently I relocated to Florida. I faxed a request for my title to be sent to the Florida tag agency on July 23. I called Hyundai on July 29 to check on the status. I was told to call back in a week as they were behind. I called back on August 5 and was told they have no receipt of my request. I verified the fax number and again faxed. On August 18 I checked to see if my request was being processed. I was told they were behind and only processing requests from august 1st. Currently I am not able to get Florida plates, I am paying insurance in two states. Customer service at HYUNDAI is poor at best. They need to have an undercover boss check out what the employees are doing. If I worked at that rate my boss would fire me. I am sure that HYUNDAI would find me quickly if I missed a payment. Due to this I would rate them low and will never purchase/lease from them again. My husband drives a Mercedes and my son a Toyota. They both received their titles within a week.

Hyundai is the most morally corrupt of all car manufacturers. In my experience, our 2002 Elantra had multiple catastrophic failures under warranty. This could have resulted to injury or death, since the failures occurred while the car was in traffic. The first three occurrences were due to defective fuel injection. After three attempts by a completely inept dealer (Antwerpen of Clarksville, MD), it was finally fixed. The most recent was the breaking off yet again in traffic of a highly corroded front control arm, leaving left front tire separated from the axle and the car out of control. There was a recall issued in 2009 (ID# 09v125000) for this very problem. Antwerpen claimed to have done the recall work on my car when I took it in to them for service in February 2010 but the failure occurred despite this. They tell me now that all they are obligated to do is to repair the vehicle. I feel this car will never be safe to drive and I have asked them to give me a fair financial offer for buying back this defective car at its present value. This has been rejected.

I have had to replace 3 different door handles on the car because they broke when you tried to open the doors.

I bought a 2011 Hyundai Sonata last year in April 2015. I bought it used with about 89k miles on it. Up until Sep. 25th 2016, the car has been working perfectly. But about a week before that date, I noticed how badly the car was burning up oil. I was putting a quart in it every week because it would read low. On the 24th, I was driving with my 1 year old in the car and all the sudden the car started making a clanking noise. Thank God I made it home that night because I wasnt sure if I would without the car breaking down. When I got home, I turned the car off and turned it back on and it just sounded terrible. Sounded as if the whole engine was falling apart. The next day, I knew I wasnt going to be able to drive it.I called Columbia Hyundai in Cincinnati and I took it there to the shop on the 28th. They discovered that my car was part of the motor recall for that model car and that my car needed a new engine. It is now Nov. 9th 2016 and my car still has not been fixed. Its been in the shop for 6 weeks now. They still have a car in their shop from July that hasnt gotten a motor. I just got off the phone with them and they said it will maybe be the 1st week of December when they start getting motors. Shouldnt they have started mass producing these motors knowing there was a recall on the engine for thousands of cars? Makes no sense to me. Thankfully, Hyundai is 100% paying for the new motor and the rental car I am using. However, I am still making a payment every month on a car I do not have and I have asked Hyundai to reimburse me for this and they refuse to do so. Not very satisfied with Hyundai right now.

On December 23, my Hyundai vehicle was repossessed. I was shocked! I double checked my online bank account and could not find any lapses in payments. I tried calling them on December 24 and of course no one was in. I kept trying and finally reached them on Dec 29. When I called them and they said their records show me 41 days late but could not give me the exact information on when I missed a payment. There was a bunch of double talk about how much principal and interest had been applied and they tried to avoid my direct questions such as when my payment is due, what my minimum payment amount was etc. This is no way to do business!!! Then they tell me in order to reinstate my loan, I have to pay $1038 plus repo fees, plus storage cost of the vehicle. Then she tells me that the repo lot only holds the car 2-5 days. That the car had already probably be sent to auction. They have violated my rights in so many ways. Just do yourself a favor and steer clear of Hyundai motor finance. FYI... they and Kia are one in the finance area. Buyer beware!

Ive leased many cars over the years, but never have I had a more negative experience than I had with Hyundai Finance. There was, apparently an end-of-lease termination charge (unrelated to the condition of the vehicle, purely an administrative/profit charge) that was identified in the very small print at the end of my lease agreement. When I turned in the vehicle along with the inspection report that showed no damage and no charges, I inquired whether there was anything owed and was told no, youre good to go.I never received an invoice of any kind from Hyundai indicating that there was a balance due following the termination of my lease agreement (5/31/2018). I was unaware that there was a balance due until my bank notified me that there had been an adverse credit report on Experian. While Hyundai called my home and left several voicemails, they failed to indicate the reason or purpose of their calls and I assumed, since my lease was over and the car had been returned, that they were sales/promotional related calls, similar to the hundreds of other such calls I receive that go unanswered. Hyundai had the capability to take direct draws on my account during the lease period. I received an email communication from Hyundai on May 1, 2018 stating that my financial obligation was complete and that the payment schedule was being deleted at Hyundai’s request.Following return of the lease vehicle, Hyundai shut down access to my online account with them; consequently I could not log-in to see details about any balance due. Although I had previously updated my address of record on the Hyundai Finance website, Hyundai apparently contacted my prior employer and sent notifications to my prior employers address, rather than contact me at my home address. As I was no longer an employee there, my former employer did not act on these communications other than to inform Hyundai Finance that I was no longer an employee.After seeing the adverse entry on my credit report, I contacted Hyundai to inquire what was going on. That is when they suddenly informed me that there was a past due amount. I informed them that I had never received an invoice and was unable to look at my account online because they had closed it and requested that they fax the invoice to me. As soon as I received the invoice, it was paid in-full within 48 hours.The people who I spoke with at Hyundai were rude and unprofessional and completely devoid of any sense of customer service orientation. They didnt care at all that I had never received the invoice. Despite explaining in detail what had happened, they refused to do anything to correct the adverse credit rating report that was fully their own administrative failure! My advice to anyone purchasing or leasing a Hyundai vehicle -- work with your own bank and stay completely away from Hyundai Finance. You will regret ever having established a business relationship with them.

My 2013 Hyundai Elantras engine failed early November 2017. I took the car to Sansone car dealer where they agreed the engine needed to be replaced due to sludge build up/engine failure. Hyundai motors refused to pay and referred me to BBB telling me they would honor BBB DECISION. Once I provided BBB with information I was told I did not qualify because I had more than 60,000 miles on my car. I again argued with Hyundai motors but they said I was to blame because of lack of care, sludge. I have been a car owner more than 30 yrs and have never had this type of problem! Disgusted Hyundai customer!

Under dealer Hyundai warranty...had to be replaced. They did not pay.... Still havent gotten money for repair or car rental....PLEASE STAY away from hyundai cars.... They arent customer reliable... Dont.

I purchased a 2006 Hyundai Sonata in December 2010. A month later, the airbag light on the dash came on. I took it back and they re-set something. I drove off and about a mile down the road, the light came back on. I took it back and was told the problem was the PSGR seat cushion, and would cost $900.00 to fix. The warranty I bought did not cover this and the dealership would not fix it. I was not about to spend more money on this car, so I have just been driving with the light on. I started doing some research and found that there was a recall on 2006 Sonata for its airbag. I called and was told my 2006 was not part of that recall, yet its a 2006 Sonata; I dont get it.

My mother-in-law took her 2004 Hyundai Elantra with 50,000 miles to Olympia, WA to have her car serviced for her move to Georgia. The timing belt was changed, belts changed, oil and fluids changed, system flushed, etc., except for one major thing. When changing the timing belt, it is required that the water pump is replaced as well. The technician did not think that this was necessary. The vehicle broke down about 20 miles from Salina, KS, and it cost $255 for a wrecker and $455 for a trailer to transport the car to the dealership in Wichita, KS. It would have taken another $1850 - who knows what to fix the problem because the water pump that was to be replaced failed and the block is cracked because of overheating. My mother-in-law had no choice but to purchase a new car so that we can continue our journey home.

I was traveling 81n when out of nowhere my car shuts off, without warning. I drift as far as I can up the exit ramp and to safety. My car was towed to the local Hyundai dealership which is Freysinger Hyundai of Mechanicsburg. It was the weekend so service was closed until Monday. Monday I contact them and my insurance to see what is going to be done to fix my car. They tell me that my engine didnt have oil in it and its locked up. The total cost would be $9,500 to fix it. I asked insurance if they covered it and they said, it had nothing to do with them. I then call and tell service that I have a warranty til 100,000 miles that should covered it. They tell me I dont have coverage because Im the second owner. Which I am but paid extra to be covered. They tell me theres no record and that I have to call the dealership that I bought it from.I did that and they said, we are all Hyundai, they should have the same system info. So I had to physically take them my information showing that I had coverage. They then tell me an adjuster has to come in and look over the car to see if its covered. I never received a call back after he comes in so after a week I call them to see whats up. I was told it wont be covered and that the bolts in my turbo were removed, so its my fault this happened. Furious now because they tell me I have to take care of the engine out of pocket ($9,500) as well as a car payment loan ($19,200) on top of full coverage insurance.I think they should be reliable for the issue because for 1) I have coverage and all my paperwork, 2) Ive never touched my turbo or had anyone else touch my car because I dont know about them. To me it seems like they have issues with upholding their end of the warranty so they say its your fault so they dont lose out on money. They have a serious issues that need to be fixed. I see the recall now so thats a start. I contacted Hyundais Corp Office about my car being a 13 but was manufactured April 2, 2012 in Alabama only to be told your car isnt on the recall. Anyone that can help me please email me, Im trying to find a lawyer to help as well.

The summer of 2010, I wanted the 2011 Hyundai Sonata with a passion. So I waited for three months for this vehicle! From the moment I pulled this car off of the lot, Ive had issues with the car. Issues that I have taken to only authorized Hyundai service dealers and the issues are not fixed. Issues such as steering, tire pressure light and the car not randomly starting. Talk about frustrating. How frustrating to have my intelligence insulted when I take it to the authorized Hyundai dealership and no one can figure out the problem. How frustrating for me to pay for rentals when my car is in the shop and Hyundai cant figure out the problem because as one of the service dealers told me, Hyundai doesnt do loaners for under the hood issues. Ive been late for work five to six times, not including the close calls of being late for work because my car wont start! I have been stuck outside of an establishment at two in the morning because my car wont star. I have videotaped the instances on my phone and showed it to the servicemen that Im not making this up and their reply, The problem never happens here when we have the car, so theres nothing we can do about it. The car steering has been an issue since I first drove it off the lot and once I made it home, I called my car salesman (who is now retired) immediately. He told me to take it to the dealership if I felt something was wrong with the steering! The dealership told me its called electronic steering. I pay a $420 a month car note and $193 a month in car insurance for a vehicle I dont get to use at my leisure.Up until this point, Ive always had perfect attendance at work. I love what I do and I love saving lives. Im in the medical field and my patients dont care nor do my employers if Im late because my car wont start. Just because I drive a Hyundai that has issues that I have repeatedly taken to the dealership doesnt mean my job will give me a slap on the wrist for tardiness. If I lose my job, how will I pay my car expenses? If I lose my job, how will I have money to take care of my family and household? Its cold and snows where I live. Is it fair for me to be stranded for hours at a time trying to start a car and videotape the car not starting in order to have proof that my car has issues?! My lease is not up until August, so am I forced to stick this out until the end of my lease?The sad part about this is I originally wanted to purchase this car at the end of my lease. I went three months without a vehicle, while I patiently waited for this car to be created at the manufacturer. This was my first and last time purchasing a Hyundai! I have no interest in this car or any Hyundai product because of how I have been treated as a consumer. Not to mention, my coworkers, family and friends saw the agony and what Ive gone through with this car without any type of compensation for my inconvenience and even they are shocked by my Hyundai experience! They all feel some kind of way about Hyundai. I had a coworker tell me, My husband and I were considering the Genesis, but after seeing you with your issues with a car thats only 2 years old, I told my husband why bother? Im too afraid we too will experience the same treatment. What frustrates me the most is that Ive contacted a lemon law attorney who has been in contact with Hyundai since September and Im still nowhere! Its as if the Hyundai representative could care less about my inconvenience, my life and my job! The lawyer and I have emailed video clips of me being stranded with the car not starting, sent documentation supporting their service men not being able to fix the problem, and no Hyundai representative has said Lets start talking about how to establish this clients needs and make her experience pleasant from this day on. Its now January and I am in tears, frustrated and an emotional wreck because my job is on the line! No employers care that I have told them and put it in writing that Im waiting on a lemon law attorney to help me find some peace with this vehicle. Please look over my tardiness until this has passed. At this point, I no longer want the car to purchase nor do I want to keep the car until the end of my lease. I dont even want money from it! I only want Hyundai to take this headache away from me and take it apart and service it properly before selling it to another consumer. I would hate for someone to have to experience what I have experienced as a first time Hyundai customer. Im curious to know, how many other 2011 and current Sonata owners have had similar issues?

Key fob poor design plastic part keeps popping off and lost one already. Horrible design. How can any manufacturer make a fob that releases so easy.

On Sunday the 22nd of February at 7:45 Eastern Standard time I received a phone call from legal services saying that my car needs to be picked up, and by the state of Massachusetts I had to surrender my vehicle. I am delinquent in a payment, so I figured if I cooperate and let them take my vehicle, we would be able to work things out. Today is Thursday the 26th of February and my car is still in a tow company parking lot, while these people take their sweet time on telling me whether or not Im approved for a reinstatement. The representatives are by far rude, and no assistance. I cant even explain myself without one of them saying maam, you’re going to have to wait.” These people have no record of that man calling me on Sunday, they don’t know what happened. So, to them I basically willingly gave up my car. Hyundai was one of the only dealerships that was willing on assisting me with a car, but now I feel like maybe this was the wrong dealership to do business with.

I purchased the car late Sept 2015 and as of Feb 2016 have had issues with the idle, shaking at a complete stop and not getting the mileage advertised. I spoke to the dealership and Hyundai corporate and was told that no resolution is available at this time that when a resolution is available they would contact me. Am I just suppose to keep throwing my money away putting gas in this car and making my payments when its not even running appropriately?

Engine in my 2011 Hyundai Veracruz SUV blew up at less then 6,000 miles on the odometer. Leaving my wife and 20 year-old daughter stranded in West Virginia while in route to Savannah, Georgia.

I made a down payment of $2k on what was to be a new 2013 Genesis Premium Coupe. After much research, I found out what others were paying for this vehicle and signed a purchase agreement, for which the salesperson refused to provide me with a copy saying it was against Corporate Policy. The exact vehicle had to be obtained from a W. Virginia dealership, so I didnt see the car until all the paperwork was signed. The window sticker of the W. VA dealership showed the car had 9 miles on it. I figured the vehicle should have about 100 to 125 miles on it. The salesperson stated they would have to search for one, and surprisingly, he had it on his lot the following morning. I couldnt pick it up for four days, so the dealership had time to call and alert me to the high mileage but didnt.I found out about the high mileage when I was signing the odometer statement. I questioned it and was told that the vehicle was not driven from the originating dealership but from another W. VA dealership that traded it with the originating dealership. Even in that event, 455 miles sounded unreasonable. I found several paint chips, nicks, and scratches when I got the car home. I requested to speak with the General Sales Manager about the high mile, condition of the paint job, and an allowance of $300.00. Despite repeated attempts, he refused to talk with me. The dealership didnt want to have anything to do with this matter, but the salesperson did pay someone $32.50 to fix two of the paint chips and he paid for a rental. The dealership would have had to pay for a rental anyway, since I had to bring the vehicle back to have the Paint and Fabric Protection applied and 24 hours were needed for it to dry.I paid the same amount for a vehicle with 455 miles that other people were paying for the same car with 2 or ten or sixty miles. I looked into the matter further and found that the car was driven from the originating dealership in W. VA to a dealership in Pennsylvania, back to a dealership in W. VA. and finally to Hyundai of Greensbug. The salesperson left that out. In addition, the mileage driven from the various dealerships fell short of 455 miles which meant someone was driving the vehicle for personal use. I have no way of knowing how the car was driven during the all important Break-In-Period. Furthermore, when I first liquid-waxed the car, I noticed another paint chip on the edge of the hood closest to the windshield. I dont know how damage was done so close to the windshield without damaging the windshield. The chip was down to the metal but covered with the paint protection dried solution.At this point, I had only driven the car, which is garage-kept, about 100 miles. So the damage did not occur while I had it. I called the salesman and he told me I could bring the car in to have the paint chip repaired at my own expense. There is no way anyone within their right mind would pay what I paid knowing in advance that the vehicle had 455 miles on it. No wonder it did not sell at the three previous dealerships. The car had to be sold sight-unseen. I take care of my vehicles which the attached photo of my 20-year-old Honda Accord supports.

Incident: vehicle (2016 Genesis 3.8 AWD) completely lost throttle power in the MIDDLE of a busy road. Fortunately no property or personal damage occurred. Car was towed and ALL rentals from local dealers were out secondary to Sonata recalls. Defects were found to be throttle body and actuator. Reason for the complaint: 1. Vehicle was purchased brand new, less than 40K and 3 year old vehicle shouldnt have such a defect. 2. Since all local rentals are out, Hyundai/Genesis did not take the initiatives to offer customer with an alternatives and follow ups are very slow and ineffective. Hence the complaint, and shame on their boast of 100,000 warranty guarantee.

So I purchased a 2013 Hyundai Veloster with 34k on it. 7/12 my car started acting up losing power and I guess I would call it vibrating. The car only had 80k in miles on it. The dealership that I took the car to for service for the whole time the car ran said something about a #2 cylinder was bad and that they recommend doing the spark plugs too. I drove my car there daintily only on city streets, no highway, regular street speeds. According to the mechanic at hyundai after they did this the car would no longer hold combustion. Prior to this episode my car ran pretty good and was well maintained as well. Proper oil changes and maintenance as well however I did notice that it seemed to be going through more oil than usual and I had mentioned this to my service rep at Hyundai and he recommended that we start to monitor the oil consumption between oil changes and to start coming in every 1000 miles which I did. 7/7 I brought my car in to have the oil checked as it was just before the 1000 miles and I had plans to drive the car to little rock Arkansas so I wanted to make sure all was ok with my car as I always do before taking a trip in my car. So I barely make it back and the car started like get stuck in lower gear and make like a revving sound and but wasnt going any faster and the check engine light came on and was blinking and while blinking the car just didnt act right but if I turned the car off and then turned it back on the check engine light would stop blinking. It would stay on but it would stop blinking and the car would move. I got home and drove it directly to the dealership and left it there with them. I get back a car that had to be towed from the dealership and needs a motor. But because I am a second owner the engine is no longer under warranty and the motors have been discontinued so all I can really get is a used motor and the quote that I got from hyundai was 6500. Again all on me. Hyundai will not help in any manner. I am a handicapped individual who is now left carless and with no means to get any type of engine for the car. I said all this to say I am very very disappointed I thought I was buying a reliable car with a reliable name behind it but it doesnt seem for me that was the case. Im just screwed, paid something like 35,000 in car notes for a car that only ran for 3 yrs. If I only wanted a car to last for 3yrs I could have just gotten a cash car. I appealed to hyundai and was assigned a case manager by the name of Tyler who never talked personally to me. She would call and when I returned her call was placed right into voicemail then the only emails I got were the ones that said, We appreciate you contacting us and we will get back to you, and then when she finally responded it was to tell me that there was nothing that they were willing to do for me.

I send my car (Accent) to Hyundai service center here at Salalah, Oman last week for checking why there was a sound coming from steering when I turning it. They checked it and return the vehicle to me to used it for my work but until now (Almost 2 weeks) this service center did not call me if the spare parts is already available. I called them to asked if it is available but they did not give a call to update. I dont know if your SOP is like that, the problem is the steering and it is dangerous to used but you dont care about your customer complaint. Only 3 years is my car but start creating a problem even the service center here in Salalah Oman. Please prioritize my issue coz I always using my car going to work...

We have a 2009 Hyundai Sonata with the 2.4L 4 cyl engine. Engine made a knocking noise then locked up about 3 hours from home. Over time we had some minor issues with the car but were very happy with it overall. These included an oil leak covered under warranty, broken starter part, not covered, transmission not shifting properly, reprogram of transmission computer covered under warranty, and a broken door handle, not covered. The plastic starter part and door handle are known issues.When the engine locked up we were towed by AAA (wonderful folks!) 3 hours back home. I called the service department and was informed that there was a $101 fee to diagnose the problem. I dont work for free so I dont expect their mechanics to either. I indicated that the car was out of warranty by 2002 miles but asked that if they could do anything for me I would appreciate it. Service writer was polite but didnt give me a warm fuzzy feeling. A sales associate did offer to give us an appraisal of our dead car toward another Hyundai. Fat chance of that happening. When it was all said and done there was no offer of help from Hyundai other than to install a high mileage salvage engine for about 4 thousand dollars. I have taken the repair to a shop who I have done business with for years. I will never purchase a Hyundai of any kind again nor will I suggest the purchase of one.

Both of the passenger windows in my 2007 Sonata will not stay up. These windows have probably only been rolled up & down 10 times since the car was purchased, because I dont normally have back seat passengers. I cant afford to have them fixed. I am retired.The left one went out first about a year ago, and then the right one about six months later. I have tried everything from wedging something into the opening to keep the windows up, to taping them. Nothing works. This is a dangerous problem when you are driving down the highway & suddenly your back windows fall down, it could cause a wreck when you hear it suddenly & look back.In my opinion, Hyundai is a good car as far as the motor goes, but they really cheaped out on the interior. Another problem I have had for about 3 years, is the visors on the driver and passenger side wont stay up. I tried velcro, but it didnt work, so now I have tied them up to the handles above the windows to keep them up.Needless to say, this looks ridiculous. The visors would block my view. I have never had a car that had these problems. Because of the cheap interiors, I will never buy another Hyundai. I do believe these problems should cause a recall, especially on the windows.

We have had three Hyundai cars, the last being an I30. The first problem was paintwork on the tailgate; rust was bubbling through the paintwork. We informed the dealer. They said that it could be stone chips without even looking at the car. They requested we take the car for photographs for warranty claim so we did. We waited for information on what was happening with the claim. When we inquired about it after three weeks, they said they had no idea what we were on about. Eventually, they found the photos and resolved the issue. We werent happy with the dealer so we changed the dealer.The car broke down after having a service due to fuel waxing in the filter. The filter is meant to be covered under a 5-yr, 40,000 miles warranty. The car had only done under 19,000. After sitting in a car for three hours and losing a days work, the dealer charged GBP77.71 for changing a spin on filter. I spoke to Hyundai UK Customer Services. They werent interested in what I was trying to say, that some fuel filters have the facility to drain water from the filter or service schedules are too long as I have had services of filters at 12,000 miles and 24,000 miles. The Customer Service department was not prepared to listen and eventually tried to pacify me with reimbursement for the cost. Then I had issues with this department. I wrote a letter to the CEO of Hyundai UK. What a waste of a stamp. I received a reply from the Customer Service department. Buyer, beware. If you buy new and you need backup, be prepared for crap customer service.

I want to share my bad experience with Freehold Hyundai. I wanted to buy a Sonata. When I contacted them, their salesman Frank quoted a figure which was as per our budget, so we decided to visit them. Antony was the salesman who attended us. I must say he was a good salesman. But when it came to quoting the final figures, he again and again went to his manager Pete **. The figures which they quoted were much higher than what they had initially quoted and we were surprised to hear them. I dont know why they called us to waste our time when we had clearly told them our budget in the beginning. Finally, Pete ** called me inside his cabin (Antony asked my wife to stay out). Pete was such a rude sales manager. I really pity people who hired him. He cracked some jokes, which were personal, and I didnt like them at all. I dont know how he could speak in such a manner to his customers. Very rude, ill-mannered and a guy with attitude problem. He doesnt deserve to be a manager at all. His customer handling is so poor that I dont know how he is running this dealership. In my life, I have never met such an ill-mannered sales manager! There was another salesman in Petes cabin, who was laughing on all this. I felt so insulted. These people are so unprofessional. Pete didnt even offer me a seat to sit. He was sitting in front of me as if he was my boss. I think a roadside vendor has better sales/customer handling skills than Pete.When I showed my displeasure on all this, Pete tried to make the deal. How could he even think I will ever do business with him or recommend his dealership to anyone? This guy is so insensitive about his customers. I am giving this rating for poor customer handling, wrong price commitments and for the insult I faced there.

Purchased a 2011 Elantra with 8 miles and it just recently hit 70K miles. I have had no problems with the car at all. My driving is severe going up and down the California Grapevine on a weekly basis with no problems. Service at all 3 dealerships I have been to have always been great and as soon as the new redesigned Elantra comes out (maybe 2016 or 2017) I will be buying another one.I find it hilarious how many stupid people come on here complaining about their end of lease termination fee. Or even worse telling Hyundai that they deserve that fee be waived or for good customer service it should be waive. You people must really have a 2 digit I.Q. It doesnt matter if the leased car that you returned has only 10K miles on it or that you made every payment on time. You signed a legal contract saying that you will pay that fee! End of story! Stop the whining! If youre going to whine about something in your lease contract whine about it BEFORE you take delivery of your vehicle...if not shut the ** up!

Little things starting to break, a little rust starting, poor mpg. Vehicle was bought for wife who hardly drives, so mpg really not critical. Has twice yearly full synthetic oil and filter changes, transmission service and filter at 3 year intervals, antifreeze flush and change at 3 years as well. Our dealer was Lehman Hyundai in N. Dade County (So. FL). Experience was quite pleasant - no finance involved. Test drove, put a deposit down, faxed copy of sale order to bank and they transferred funds to dealer. The young lady who sold the car actually delivered it to our driveway, brought my wife out and explained everything in the car to her. Great customer service from dealer sales dept. Not the same for Service Dept - enough for me to be very displeased (at that time I was an ASE Master Certified Technician in not only automotive, but Medium-Heavy Duty Trucks as well). From date on no one has touched her auto but my Happy Wife, Happy Life. I did not purchase any additional warranty, having had experience with one 10 years prior. Almost all car salespersons and sales managers excel at lying and getting to sign on dotted line. Do your homework on vehicle being considered, obtain confirmation of financing (if needed) prior to driving on lot and NEVER accept a 1 day only deal from anyone. I would run out of that dealership, that is just an intimidation tactic. In my case she told me how much they wanted (Full Sticker Price) and I told her what I would pay. She talked to Sales Manager - I would not; didnt like his looks. No way was she told and brought me back that message. I thanked her for her time and walked back to my truck, unlocked and started it. There was a knock on my window, Yes they would accept my offer! The only advice I can give about their Service Departments is to not do business with any that do not have a full staff of ASE certifications in the area they are working in. Record all conversations on your smart phones and maintain very good records. Last but not least, if all of your ducks are in a straight row, take them to court for damages and ask for your legal costs to be reimbursed as well. For what a good lawyer will cost them, it is sometimes cheaper to do the right thing. Never threaten them with court, do it! This Hyundai was not a bad car by any means, but my ex daughter in laws Honda Civic has over 175,000 miles and still going strong. That $2,000.00 extra for the Honda would have been a good buy in hindsight.

The airbag light was on in my 2009 Hyundai Tucson. When I took it to the dealership for diagnosis, it was found that a wire in a small assembly behind the passenger seat, that is attached to the seat belt, was broken. The dealer said they could not fix the wire because its a liability since it has to do with the SRS airbag system. There is no replacement part, so the whole assembly where the wire goes under the car, needs to be replaced and it costs thousands of dollars. The dealer contacted Hyundai and advised them that I want Hyundai to pay for this expense because it is not under warranty (60,000) and my car has 67,572 miles only. However, they responded back that Hyundai will not pay. This is a safety issue and I do not have the money to repair what I know is a defective part. I am extremely upset that they would not consider this an exception to the warranty rules, because it was never tampered with, only checked by the mechanic at the dealership and that is the only place I get it serviced. This is not normal wear and tear or a moving part and should last the life of the vehicle. And this is a serious issue.

I purchased a new 2019 Hyundai Accent in November 2019 at Genesis of Cherry Hill in Marlton, NJ. This car is a piece of junk, defective, and unsafe to drive. Hyundai provides a car buyer with a 10-year/100,000 mile warranty; not because they stand by the quality and workmanship of the vehicle, but because youll need the warranty to have the car repaired. My car has been in the Hyundai Service Shop for the same problem four times since I purchased the car. The car constantly pulls to the left. You must hold the steering wheel for dear life; otherwise, you could have an accident. On 1/2/20 Hyundai Service adjusted the steering wheel sensor. Within 8 days, 1/10/20 I had to return the car to Hyundai Service for the same problem. Now, Hyundai Service determines the car needs a 4 wheel alignment and another steering sensor adjustment. On 5/19/20 the car was returned again to Hyundai Service for the same problem and the technician determines the rear solid beam axle and left and right front lower control arms must be replaced. Hyundai Service had to order these parts, so now a 4th trip to Hyundai Service was required to fix the pulling to the left. I dropped my car off on 6/1/20 and went to pick the car up on 6/10/20. I test drove the car in the presence of 2 Hyundai technicians and the service manager. After all this work done on the vehicle my car still pulls to the left. Hyundai Service had the audacity to state that all Hyundai Accents may perform the same way, really. Hyundai also indicated that the car passed their testing protocol for driving 40 mph and was deemed as a fixed vehicle in their eyes. However, on my road test the vehicle failed at 40 mph and at greater speeds. Hyundai Service has failed to address my complaint about my car and the car was left at the dealership. I have been making payments on this new car which has spent more times in the shop than on the road. Consumers should think twice on purchasing a Hyundai whether for yourself, your spouse, or child. Your safety is at risk each time you get behind the wheel of this car.

As far as I’m concerned this is an outstanding vehicle. I read everything that everybody’s got to stay on it and as far as I’m concerned it’s an awesome vehicle. It’s got a lot of power too. Only thing is mines a Vera Cruz Limited and that means parts are not that easy and you can’t get all of it over the counter at your average auto parts store. That would be the only thing.

Hyundai is NOT committed to the safety of its owners. Despite a nationwide recall on my vehicle model (07 Sonata) due to malfunctioning air bag systems, the local dealership instead tried to blame my cars erratic air bag on/off indicator on an electronics short/seat belt issue and extort $360 from me to repair it. Calling the Hyundai Customer Care Center resulted in plenty of canned answers and false sympathy but no resolution. Very disappointed by the total lack of concern and support for this vital component; its not like Im trying to get a free upgrade or anything... just working airbags!! I guess thats too much to ask for Hyundai.

I was on my way to work this morning and a tractor trailer nearly slammed me from behind. Later, I was flagged by a woman, who nearly ran into the back of me, and told that I had no break lights. Now I knew why the tractor trailer nearly ran me over in the morning. I went home and checked everything; bulbs, fuses, connections, and pedal. No brakes. So, I looked online for possible reasons for this and found that Hyundai had a major recall for this thing called the break relay switch. So, I looked for something that would show me where it is, how to change it, and possible other reasons for the problem. Nothing. Next, and finally, I called Hyundai and asked if there has been a problem. I was told that there is nothing that they can do and that I should go to the dealer for a check. The woman on the phone told me there are no recalls on my 2011 Hyundai Accent. I asked her if it turned out to be this switch issue that has resulted in the massive recalls for other model years, would they reimburse me or approve me to repair this and she stated that Hyundai would not. I told the lady that this is my 4th Hyundai and I have had few issues. However, losing both brake lights at the same time for no apparent reason is suspect. I am very displeased that, in spite of the million recalls for a seemingly identical problem, they would not reimburse me or approve repairs to it if it is indeed the problem. It is a shame that a loyal customer of a product and who has spent almost $100K with a company, is not honored for the loyalty given. It will be a shame for Hyundai if, for the price of a $10 part and service charge, they lose a customer. So, Hyundai, if you read this, tomorrow I am going to follow your advise and drive my car to the dealer. If they tell me it is the brake relay switch, I will trade my car in and never purchase another vehicle from your company if you or dealer do not do the right thing for a part that seems to be responsible!

My experience with Hyundai is the worst experience with a car company I’ve ever had and I’ve been leasing different cars for 25 years. I drove my 2021 Kona (top of the line) for 3032 miles before the entire transmission failed. I guess any car company can have a lemon in the batch so the fact that this car sucked isn’t what’s horrible about this story. It’s how Hyundai & Hyundai finance is treating me during the process of trying to return the car and get compensation back that’s hideous. They threatened my credit for a car I hadn’t had in months and made me continue to pay for it for months. They made me collect & turn in all the paperwork needed to get my case settled myself instead of helping and accessing their own records (copy of lease, payment records, etc.). Their entire computer/ website interface for customers fails every month and you have to call to get your profile erased so you can build another one… Only it remembers the email you used so every month you have to come up with a new email & hope this month their system for payment & account details doesn’t fail. They are offering me almost NOTHING back ($2300) even though I paid 1500 down & payments from September 2020-March 2021 at $367/month. They don’t even understand their own processes and told me that a significant amount of the money I am owed back for the car needed to be applied for at the dealership due to “separate contracts for alarm system, clear shield, & other aspects of the car’s system... But the dealership says that’s completely wrong. Oh ya, and every 30 days the paperwork I turned in expires & takes hours of effort on my part to resubmit. Do yourself a favor and RUN from Hyundai!

Mon, 10-14-19 hybrid system failure. Roadside assistance arranged for vehicle hauled to nearest dealership...one where we purchased it 11 mo prior in Montgomery AL, the dealership is 45 min drive from our house...Hard to reach ppl via ph for info re our car--during one call, informed us only 2 certified hybrid techs, both unfortunately had fam emergencies this week, had to leave early-- one day told us the electric water pump being replaced, another day told didnt need one. On Fri 10-11-19 the service advisor called to say it was ready, that the code for water pump was old, they cleared as per techline instructions then a driver (never found out who drove it the 53 mi since i was told the name would be on receipt but it wasnt...it was not a service tech or advisor, just a driver) Did not feel comfortable picking it up since nothing was fixed & expressed such to the advisor but was assured it was ok. Gut saying this not sound right, called Hyundai customer service and explained situation. Was told the info being sent to a case mgr who would be in touch in a couple of business days. Well, on Mon 10-14-19 the hybrid system failed. This time on a busy highway in morning traffic, thankfully able to make it off road and into business parking lot despite losing power. This time because of the location where it broke down, roadside assistance (who finally answered call after 33 min on hold) ordered it sent it to another dealership, this one in Bham AL. Because the case mgr had not made contact yet, called customer service again and rep confirmed that was right, our car had to go to Bham because according to present location thats nearest dealership, if not we would be responsible for paying. While waiting over an hour for the tow vehicle, called ahead to the dealerships service dept hoping to arrange for a loaner vehicle since this location is pretty far from my home. Customer service said couldnt do it for me, had to wait for case mgr- who was scheduled to call me the next day between 1 and 3pm...how does that help me now? (I did not get loaner while mine was in shop 5 days the week before.) Man at dealership said that they couldnt guarantee would have a car available. Floored to hear that, so next called dealership in Montgomery and explained what going on. After all, I was just there on Friday. They arranged to send someone to drive me down there for a loaner. I am grateful they agreed to give me a car and young woman who came for us was sweet, but I was shocked when she got a call from the service dept telling her to hand her cell phone to the tow driver...he confirmed my suspicion that they told him to take car down there, not Bham as roadside had ordered. I made it clear that I was not able to pay for it to go anywhere else, that 2 different persons from Hyundai said it had to go to Bham. He agreed to do as originally instructed. 2 1/2 hrs after placed call to roadside, car headed to dealership in Bham, we on way to Montgomery for loaner. (Driver was accommodating and stopped at Wendys as we requested to grab lunch.) Sonata hybrid system failed at 9:25 a.m., we finally made it back home at 2pm. Case mgr called Mon at 4:30p.m. She expressed that she was glad vehicle went to current location instead of former. Said she has better working relationship with this one. At this point were hopeful that it was all for the best...boy was that wrong! Tuesday 10-15-19 just past noon the advisor called to say scanned for codes, got same one as previous service dept but here they consulted techline and concluded the low voltage was due to a light being left on in the car, so after driving 18 mi with no issues they felt could be picked up by us. Absolutely floored at that explanation--so different from what we got from other dealership-- expressed felt even more uncomfortable driving off again without any repair done, esp after what happened the last time. It has already experienced the hybrid system failure 3x while were driving down the road at this point. Same code, totally different answers. Was told would check on it again first thing next morning and see how it does. At lunchtime Wed 10-16-19 advisor calls back to say car seems fine but he needs more info, cant find service record from Montgomery in the system. Sounds strange but we are nervous about this dangerous problem and want to get to the root cause. Not want get caught stranded on road again, so we volunteer to send copy of our invoice via email. Advisor calls back just a short time later to say he consulted with advisor in Montgomery AND the case mgr who agree electric water pump needs to be replaced. (Wow, were amazed he was able to get them both on phone in that short amount of time. But then again he works there... As a customer, calling and getting straight thru to someone is very rare. Usually have to leave message and sometimes takes days to get call back.) He says will order new pump, it wont come in until mid afternoon following day and we will need to be worked in to the schedule. So dont expect it to be ready until Mon. at earliest. Wanting to be certain this is the root of the problem, asked if that was what techline had now told him to do in order to fix it or did he just go by what other advisor said? (The first advisor had told us that if car had ended up back there again, they wouldve put one on...so, they were ok letting us drive a car that they mustve known had a good chance of shutting off on us going down the road again, then they would fix it?? So, what was that explanation about it being an old code??) Well, he replied he did not personally talk to techline. Makes us wonder why he would go off the advice from a dealership he had expressed little respect for previously? And why the case mgr would, either, especially seeing that she expressed same feelings toward them?? But he said thats the plan and to make us feel more comfortable that 3 ppl would test drive it before give back to us: him (advisor),a technician and the service mgr, even said one of them could drive it home so could spend more time with the vehicle. Hmm.. Well, later that afternoon the case manager called confirming this dealership will replace elect water pump and said Montgomery service mgr apologized for not doing so. She confirmed the part was being ordered today. She said should not expect car completed until possibly midweek...which we were fine with that time frame, even though longer than advisor had said would take, if it was going to be what needed to fix the problem. Now is where things took a strange turn. Not expecting part in at Bham dealership until Thursday afternoon 10-17-19, ironically got call from Montgomery service dept stating the car is ready. Wait, what???? Totally confused, asked if our vehicle was back in Montgomery?? No, it was not. Next, asked why is someone in Montogomery calling to tell us instead of the staff in Bham?? Well, thats still up in air... as to who contacted whom first or why they needed to in first place...your guess is as good as any. Each accused other and at this point our confidence level in either is gone. It was a very unprofessional event to be caught in the middle of. I called two times trying to reach service manager for Bham, first time got his vm, left message but no reply. After waiting a while, 2nd time called someone else answered the phone when asked operator for him. That individual put the advisor on line. It is very odd that Bham service advisor said Montgomery shouldnt have called me yet because its NOT ready. This despite the fact that Montgomery sent a screenshot, via text message, of an email Bham service mgr sent telling Montgomery the vehicle is ready. Wow, just wow...so I address this with the advisor, who explains that even though the service manager signed off on it, he-the advisor- is not done yet. This is totally confusing, so immediately called case manager, but she not answer, left her a message. Next day, Friday 10- 18-19 after advisor calls stating now car looks to be sound, we express that events of the previous day made us uncomfortable and not ready to get it, want to wait until discuss with case mgr. He says take your time. Wanting to verify what exactly was done , by whom and when, we try to contact case mgr again , but again have to leave message. Trying to call a different # for assistance was no help, was told being transferred and after 8 min on hold was disconnected. Over the weekend we received several emails inviting us to rate our experiences with the dealerships and case manager. So we did give ratings of dealerships, but replied to email about case manager that would rate her when shes finished with our case. (Hoped that would get a call returned sooner...so much for that) Did not hear back from her until Wed a.m. 10-23-19. So disappointed that the info she shared contradicted that from previous conversations. We made request for car to be returned to us, not feel safe driving if cant keep stories straight as to how fixed. Here is what we take issue with. 1) Says the ser mgr in bham called one in Montgomery to find out what was wrong with car, this is off because when he finally called today, Wed 10-23-19, stated that he was not familiar with the vehicle, needed to be clued in. 2) Now being told the pump was ordered on Mon evening 10-14-19, (recall, thats the day before the advisor said we could pick it up because left light on and its fine now). 3) She says service mgr told her car was ready Saturday (remember the fiasco on Thursday the 17th, the email he sent replying the car is ready? Same day tried calling her but no response). So, who are we supposed to believe at this point??? She asks what we want from Hyundai? First time asked that was on first call way back on 14th, told her want car fixed correctly. Not convinced that happened. Techline was referenced several times but weve been told we cant be given any contact info for them so we can verify our car care was handled in most appropriate manner...we want any info techline got from either dealership and what info they related to them. Customer service says we can and should get a second opinion of not happy, but we have to pay for it. Our request is that they return our vehicle back to us, so we can do just that. We asked for it to be towed back, but they refused. We are not confident in the service provided at this point, would hate if mishandled and it ends up shutting down again on the road. Advisor says he confident enough to drive it back to us, but not enough employees avail for one to drive him back to dealership. Ser mgr says needs to think outside the box with our request...it would make other customers jealous if did for us and cant for them.... That was the last weve heard from anyone about it...That was on Wed 10-23-19 when told going to discuss with general mgr of dealership and get back with us... Reached out to general mgr of Montgomery dealership who replied to our online reviews, but he has not return our call either.