Actually, Ive 2 problems with my Verna 2012 car (15,000k) only. The first one is related to the dinamo; it doesnt keep any charge if I left my car for only one day! The second is that sometime when I switch off the contact, it doesnt switch off the car and I should repeat this for 3 or 4 times! This is not the first time to complain to Hyundai. Ive a problem before after 5000k, and it is solved after visiting the maintenance center 3 times! This time is the same. Eng. ** from the maintenance center (Egypt, Cairo) sees that the car has no problem at all.

Pathetic service. First they booked the car at a great deal and I gave the booking cheque and documents also required for booking. They cancelled the booking and returned the cheque very next day saying that the car model and variant I have booked is already sold in their Ludhiana showroom and will be available in stock next year at an increased price and no discounts. God knows what a crappy inventory management system they are using. These guys spoiled my familys new year plans.

I purchased Hyundai Accent that was a couple of years old and a dull gray. Used car to run back and forth to work. It ran well all in all. We have since given the car to our daughter to use to drive back and forth to college. It is small with better mileage than other vehicles have owned. Some it was a couple years old we were able to get the car at a reasonable cost. Payments were manageable at $250 per month. However, car would not accelerate on hills well. The smaller size made traveling with the family tight sometimes.

On May 17, 2012, I purchased two Hyundai cars - a 2012 Sonata and a 2012 Accent. When I tried to register as the owner on their website, I got the message: Email address already entered. I tried to reset my password approximately 15 times and when I would try to log on using the password they sent, I would get the message: Incorrect email or password. I talked to Hyundai representatives many times with no success. I found out the dealer where I purchased the cars had entered my email address wrong and only they could change it. I also found out they had entered a PIN and a security question which I knew nothing about. Now, after about fifteen phone calls, they refuse to talk to me.They say it is my computer but I have tried on three different computers and have run Microsoft diagnostics on my computer without any problems. I can log onto their financial website without problems as well as all other secure sites. At this point, they will not answer my emails or phone calls. I cannot log on to blue link, and I cannot register as owner of the Accent. They claim that they can log on using my email and the reset password. I dont believe they are being truthful.

We have had the 2014 Elantra a year which we bought directly from Woodland Hills Hyundai dealer. It wasnt cheap, as with the extended warranty of 100,000 miles it came to $24,000. We were never told the car did not come with a spare tire. We spent the evening of fathers day being towed back to the dealer and missing our plans because we got a flat tire. The response I was given as its like this in all the cars now. I know that isnt true, because we also bought a Toyota and Nissan which have spare tires. For a company that prides itself on safety, not having a spare or informing the purchase that there is no spare, is not ok!!! The car drives fine, but this to me reflects very poor customer service.

On Jan. 21, 2014 I purchased a Certified Pre-owned 4 door, 2010 Hyundai Accent GLS from CarMax in Hickory, N.C. I was assured that this was a safe, reliable car, with great gas mileage. I took the car back twice within 3 days because of random noise under the hood but was told it was nothing to worry about. On Jan. 28, 2014 the car was totaled in a snow storm in Marion, N.C. while driving 40-50mph in a 70mph zone when I hit a truck that had already wrecked in my lane of traffic. I tried to slow down but the brakes locked up and I slid into the truck. I hit the truck so hard that it exploded my battery, computer, and radiator on impact and turned off. But NONE of the 6 airbags worked in my new certified pre-owned DEATH TRAP. My head bounced off of the steering wheel and then bounced back to the headrest. I suffered 3 torn ligaments in my neck, whiplash, etc. The foreign P.O.S was supposed to have 2 front, 2 side, and 2 overhead airbags and none worked. I couldve been hurt a lot worse or killed that day having no protection. The seat belt tightened so bad that I had bruising for over a week across my chest and stomach from the seat belt that felt like someone took a ball bat to me. If you have a death-wish, this is the perfect car to buy! CarMax and Hyundai passed the blame of course. CarMax said that it was the manufacturers fault and Hyundai said that it was because I failed to slow down! I asked for a copy of the black box reading results from Hyundais engineering analyzer at Hyundai Motor America in Fountain, Valley, CA and was told that the report was classified information that I could not see! The reading told the real story of why the non-working airbags almost killed me Im sure, but I was not allowed to see. Total BS! I have had to pay over $2500 for a car I drove 7 days. BEWARE! Dont BUY A HYUNDAI!

This is typical for dealerships but theyre not long for this country. I have a senior citizens vehicle in my shop with a faulty block that was faulty from the manufacturer. I attempted simply to very parts through Hyundai and they said, You have to prepay in order to get the parts and two days later they might have the parts in the dealership. The parts for example are pistons, which with the dealership are $90.00 each for a grand total of $400 and change after taxes and other frivolous charges. The exact sane parts coming from Thailand at another place is $90 out the door, including shipping AND you receive at your door the very next day. These people are greedy and worthless. Their products stink! Their service sinks! Their greed is obvious! AVOID LIKE THE PLAGUE!!!!

The music system of my i20 car has gone out of order. Though I contacted the local dealer for repairing, they told me to buy a new one as the same is not repairable. Thus, Hyundai is cheating customers by providing such a music system with the car. Though I had sent a number of mails to Hyundai (India), it was in vain. I think the customer care section is also a cheat - really horrifying.

The timing belt went out on my 2008 Hyundai Accent with just over 63,000 miles, just over the 60,000 warranty. But thats not the worst of it. The dealership where I had it towed told me that I have a cracked cylinder head also. So here I am 600 miles away with a loaner because they couldnt fix it then. That was last week!I called Hyundai, but they say it is out of warranty. I have had other vehicles with lots more miles that needed a timing belt replaced, but nothing that affected the engine like this.

I purchased a new Hyundai Elantra with hands-free bluetooth . We cannot use it because our cell phone will not stay paired to it.Hyundai cannot tell us what cell phones are compatible and can offer no solution to the problem. Spoke with dealer and Hyundai . Seems they have a system which can’t be used..

I purchased a 2013 Hyundai Elantra Limited with all the bells and whistles. The Elantra comes 17 inch tires when you order the Limited. The 17 inch tires are also very low profile tires (45). The day I purchased the car was a cold and rainy day last November. When I test drove the car the roads were wet. On dry pavement the road noise started at about 35 MPH and gets so loud you have to turn up the radio just to hear it. NOT what you would expect from a $25000 car. I have complained about it to Hyundai - they authorized me to have the tires replaced with better quality tires - which I did and the problem still existed. Hyundai admitted there is a problem or they would not have replaced the tires. Many road tests have been done with Hyundai employees and all admit there is excess noise. I am working with the BBB to get Hyundai to buy the car back. Last week Hyundai after admitting there was a problem now wants to deny the claim. The problem is an engineering issue that cant be fixed and this was told to me by Hyundai. Has anyone had luck with the BBB arbitration hearings? I am very disappointed in Hyundai. Hyundai admits there is a problem now wants to deny a claim. I am not going to go away.

Recently, my brakes began failing on my 50k mile Genesis coupe. The mechanic diagnosed the problem as a HECU failure similar to the basis of a recall on Genesis sedans. There are other similar failures noted on the NTSB website and various websites. I called Hyundai as the problem is a design defect. Their only response was to tell me that they wont do anything because my warranty is up. In the past, a fire hazard in Sonatas that was the subject of a recall was fixed by setting the cars to stop working if there is danger of fire. Hyundai is not a dependable car, or company and puts its drivers at risk.

My experience with Rick Case Hyundai in Duluth, GA was extremely horrible. I went in on Wednesday to trade in my very good condition 2007 Lexus GS 350 for a 2012 black on black Veloster. At first, Mr. ** wanted me to pay $1500 out of pocket for the car which was a no deal. So after hours of negotiating, we finally agreed on a title for a title. Then he tells me the car will be here on Friday. Friday came and went, and still no car. After waiting around all weekend, the car finally comes on Monday. But unfortunately the car interior was red! I was then talked into keeping the car to see if the red interior would grow on me. Two days later, I brought the car back because it did not grow on me. I asked Mr. ** that if they could change the interior color to black and he said they could for $1500. I politely told him no because it was not my fault that the wrong color car was ordered. Two hours later, I asked for my Lexus and the title back, and he said okay but I would have to pay a restocking and reconditioning fee of $599. I called my lawyer immediately and was informed that was ** and the dealership was only trying to make money off of me. After being constantly lied to and haggled, I told him no and patiently waited another hour for the keys to my Lexus. As a military veteran I was hurt, disappointed and highly ** that the Rick Case Hyundai of Duluth, GA would give me such a hard time of simply changing the interior of a car that they wrongly ordered! Buying a car is supposed to be a great experience, but it was a nightmare. I hope Steven ** does not continue to take advantage of people and especially, veterans.

My husband and I bought a 2015 Hyundai sonata and back in June, I locked my keys in the car and called their roadside assistance and a man came out to get into the car. Well he did alright, causing over $1600.00 and I got a big run around concerning it. He also damaged my sisters 2015 Hyundai sonata as well causing over $1200.00. When she contacted Hyundai about it, they told her to contact the private companys insurance about it. She did and was told too bad. At the time of service, no one knew the guy seemed to be intoxicated, informing my sister and myself they called him away from a poker game. Well, they sent me a check for a little over $1300.00. As to date, my sister never received a dime. As for Hatfield Hyundai or any other Hyundai for that matter, we are done. This was not our first Hyundai (brand new) but our 3rd on and I might add the night we walked in and bought this new we also sold two more for them that night. My sister and her daughter bought one too. I will not because Im still having issues when I apply the brake or just to accelerate. I feel a weird shimmy and took it back in, they say thats normal. Well if it is, how come I never felt that on the other brand new ones we bought? I took the Sonata for a seat belt recall last Friday and had the worst service ever. Now receiving e-mail from service manager because he covered a tub of paint on bumper and hood, and the side step panel is coming loose. So he emails me concerning my ratings on a survey, telling me how bad my ratings hurt him. Really? Now he says hes paying for both services when the car is still under warranty. That piece has been loose for a long time and I was busy trying to some results on the damages done to my sisters and mine cars. Buyers Beware. If you want a new Hyundai go to DESSIS, they at least care about your needs.

Genesis is a separate something in the Hyundai universe. When it comes to finance or services, its Hyundai. The car itself is a gem. Nothing to say about performance, comfort, and all. For the service portion of it, its a complete disaster. Worse is when ethical issues reveal themselves. Believe it or not, parts from my engine were stolen during a 5,000 miles revision in a dealers service shop, false diagnosis of broken parts with a $3,000+ estimate on something verified absolutely functional, like new, not broken at all. Verified by a Genesis engineer after a long fight with management so upsetting this was. And finally the finance department reporting a late payment to the credit bureau when it was clear the payment cleared and all was fine. This is by the way the unresolved issue. They would not budge and remove their rating so obsessed they are to find you, the customer, wrong. Over three managers at the credit customer service department saw the evidence, accepted to make the change, and this was never done. The above shows a scary behavior. Two different dealers (stolen part was my first Genesis and the rest by another dealer where I leased the second G80). Am a customer service professional and very affected by this type of story when I read or hear it from someone. When going through it by myself it is of course more painful. I demanded they take the car back and close the leasing contract at no cost for me. They refused saying it is not a Lemon law violation. Instead as they recognized with their engineer that nothing justified any repair and that it was a scam and offered 3 months break on the leasing payments. Not one word of apology. I responded that it was not about the Lemon law or any default in the car but the simple fact that I cannot trust them moving forward and want to walk away from the relationship. They could not understand that.

I, myself, own a 2013 Hyundai Elantra that I adore. I used to work for Hyundai, dealing with warranty. My fiance is a Hyundai-certified technician. These cars come with a 5-year/60k miles BASIC warranty. NOT bumper to bumper like many salesmen claim. Batteries are covered 100% for 2 years, and the 3rd year is prorated. Sunroof issues WILL be covered under the 5yr/60k. Tires are not covered, but you have roadside assistance for 5 years, regardless of what you are equipped with to handle flats. My car does not have a spare, I got a flat last month, and they towed me at no charge. No questions asked. If you have a spare, obviously roadside is not needed. But be sure to maintain the spare just as you would other tires. Tires lose air with time. Light bulbs are covered 12 months/12k miles. They are wear and tear as well, so expect to change bulbs once in a while. Maintenance items are not warrantied (tranny flush, brake flush, oil change, etc.). Use Hyundai genuine parts. Trust me. If your engine ends up having issues, and you have an aftermarket oil filter, good luck getting that engine warrantied. I buy Hyundai parts, and follow maintenance schedules exactly how they are written.Most people here would have had a better outcome if they would have educated themselves on the vehicle. Its not hard to do. Im a female, but I know more about cars than most males I know. Dont walk into a dealership with the wool over your eyes. Know your stuff, know the warranty, and know what youre driving. My car is only a year old, with 25k miles, but it has run 100% perfect for me the whole time. I have taken it on long road trips and it handled them with ease. My gas mileage on the highway gets up to 42 mpg! I dont work for Hyundai anymore, so I dont benefit from saying any of this, but I do take pride in these cars. I chose to pursue the medical field again, otherwise I would be a Hyundai employee still. You also have a right to know who works on your car, so ask. My fiance is a master technician with Hyundai, and he treats every car like his own. Go ahead and meet your technician. Discuss your concerns. Trained Hyundai techs will know their stuff and know all of these cars like the back of their hand. Make sure you realize that like every car, they will age and not be perfect anymore 1 day. Cant expect a car with 150,000 miles to run like its new. The 10 year/100k miles warranty is a great incentive to buy these cars, and not many people have to utilize it during those 10 years/100k miles. I would choose Hyundai over Toyota or Honda any day. Read and educate yourselves, people.

I was notified after I bought the car that all they give you is a can of spare tire. They do not even have a spare tire kit that you can buy until the end of this summer. The only thing I can buy is a new rim that fits and costs anywhere from $377.00 to $477.00, and thats without the tire. I drive a handicapped person, and this is very unacceptable, especially if something happens that cannot be fixed by spraying spare tire into it. Like I said, I was not told when I bought this car that there was no spare; or I would not have purchased it. I have dealt with Consumer Affairs at Hyundai and got no satisfaction whatsoever. I mentioned that if I was told there was no spare and I would not buy the car for that reason, they would have gone out of their way to give me one. This is very frustrating, since I cant even purchase one because there is no kit designed. I have already taken all their surveys before this was brought to my attention. But I would have told them what I really feel, if I had known. They seem to care, until you have an issue.

Hyundai Veloster 2012 - This vehicle caught fire while I was driving (rear bumper, passenger side). It was deemed a total loss. I lost all the money I put towards the car just to have nothing to show for it at the end. I could have been injured and was severely inconvenienced. Not to mention the stress that befell me during this time. I opened a claim with Hyundai motors. Not only did they NOT find what went wrong, but they only offered to pay my insurance deductible. This vehicle was always seen at a Hyundai dealership and had an extended warranty. My advice to anyone shopping for a vehicle; is to forego Hyundai, not only are they fire hazards, but they depreciate at an immense rate.

I have a 2015 Hyundai Elantra limited edition. I have loved this car from the beginning. This is my second Hyundai and Ive truly enjoyed the brand; however my sunroof has been making this loud ticking noise. I brought it into the dealer once and they said there was a recall on the sunroof. Now that its been nice outside, I tried it again. The issue was not fixed. When I took it Balise Hyundai of Fairfield the manager came to look at it. It told me it was a defect in the making of the Elantra. There was nothing I could do to fix it. Now, my expensive car has an unusable sunroof. One of my favorite features! He said I could write to Hyundai, if there were enough complaints they would recall it, but the 2016 does not have a problem with this feature. This cannot be a solution. Buying a new car (when Im dissatisfied with the old design), doesnt seem to be an applicable solution in this scenario.

HYUNDAI IS THE WORST WORST WORST! I HAVE BEEN TRYING TO TALK TO SOMEONE IN CORPORATE FOR OVER TWO WEEKS. Everyone in my family owns a Hyundai. My son has a 2012 Sonata that started burning oil. He brought it to Star Hyundai who fixed the problem but actually made things worse. He then brought the car to Plaza Auto Mall where he purchased the car and was told he needed a new engine due to what Star Hyundai did. The warranty claim was denied because they said he never had an oil change. He then produced 8 receipts showing all the oil changes he indeed did have and still they declined the warranty work. He was told that we had NO RIGHT to know why it was denied. On Feb 16TH I spoke to a MS. ** who said she would get back to me within 48 hrs to find out why it was denied. It is now March 5th and still no call back. Today I called corporate and theOPERATOR would not let me tell her what the problem was. When I tried to speak she said SHUT THE ** UP then she hung up. I called back repeatedly and every time she hung up. I have traded in my car and will be buying a Subaru. My son unfortunately was so desperate he traded in his car at Plaza Auto Mall and leased a new Sonata - which we all regret.

My 2008 Hyundai Veracruz with roughly 60,000 miles on it has been at the dealership for two weeks not running. There is damage to the engine and excessive sludge build up which has also damage parts around the engine. I was told that the work is not covered under warranty because it is due to lack of maintenance. I was able to produce receipts that proved I get scheduled oil changes on my car and passed on this information to the dealership. I then called Hyundai North America and filed a complaint and requested to have this work covered under the warranty since it happened from no fault of my own. It has now been two weeks and a Hyundai North America regional manager has failed to reach out to me and contact me in regards to this. I call and email and still have no answers as to what is going on with my car. I have just received a phone call from the dealership that they received an email and that Hyundai will not cover the engine damage because they still find it happened due to lack of maintenance. Nobody from Hyundai North America has reached out to me to discuss these findings. This is the second Hyundai I purchased because I was sold on Americas Best Warranty. This could not be less accurate. The customer service has been below par and the fact that they will not stand behind the warranty and fix what is broken is worse. I will never purchase a Hyundai vehicle again and I ask you to take my experience into consideration before you do. I understand that there is no guarantee that nothing will last forever and I accept that, I can deal with that. The customer service from Hyundai is what is completely dissatisfying and unacceptable.

I purchased a 2005 Hyundai XG350 from the dealer. The airbag light came on shortly after I go the car. The car has been back to the dealer approximately 15 times for service as the light comes back on shortly after every repair. While the dealer has done everything they know how to do, Hyundai will not acknowledge a widespread problem the airbag systems in this car.

The fuel pump on my 2009 Sonata, bought on 5/30/2009, went bad stranding me away from home. Even though car is less than three years old, at 70,000 miles, I was told is was out of warranty. Rental car cost me $120; tow cost me $72; fuel cost me $350; labor cost to install cost $200. Total cost is $772 for a car I am still paying $300 a month on. It needs better design so fuel pump lasts and make access to fuel pump better so whole gas tank doesnt have to be removed. I had an Elantra for eight years then traded up to Sonata. I will not buy another Hyundai after this experience. For a car and brand that touts reliability, this issue (I understand it has happened many times) is unacceptable.

Stay away from Hyundai. Their warranties do not stand. Customer service is a joke. Your case manager will laugh at you on the phone & hang up. They do not stand by their warranty, products, consumer. Terrible.

I have been contacting Hyundai Motor Finance to try to get them to transfer my title from GA to NJ since April 2014. It is now October 2014 and I still cannot register my vehicle in NJ because they have not transferred the title. I have sent them three request and they claim to have not received the first two, despite my fax confirmations. They are currently preventing me from complying with NJ vehicle registration laws because I cannot register the car without the title. They also will not let you talk directly to the title department, instead making you talk to a customer service agent who acts as an intermediary between you and the title department. This inefficiency is now causing me to break the law, as my vehicle is unregistered and I cannot register it. Ive now had to take a day off work to go to court to explain why my vehicle isnt registered. Im not sure what to do. I cannot keep driving a car that cannot be registered.

This is how they rope you in to buying their crummy cars “We have American’s best Warranty.” Don’t ever expect to use it though when you need it. They’ll do everything in their power to get out of having to pay to fix your car when something goes wrong. In my case, my whole electrical system fried within less than two years of having the car. Thinking I had “American’s Best Warranty” I thought, no big deal I’ll bring it in and they’ll fix it. Well, no, they tried to claim an animal chewed through my wires so it wasn’t covered by the warranty and I had to go through my insurance to have it fixed. Mind you, this is before I found out there was a class action lawsuit filed against this company for cars with unexpected engine and electrical failures and them failing to make repairs and weaseling their way out of them. They kept my car for 10 weeks trying to fix the issue and every time they fix one issue they would call back and say “oh turns out this is also wrong with your car because of the animal, you have to go through your insurance and put in another supplemental claim.” After 8,000 paid by my initial insurance claim and two supplemental claims of a 1000 a piece and a 500 deductible from me, they gave me back my car that still doesn’t work and still having electrical problems. Their response, we’ll diagnose the problem for 300 dollars to figure out what’s wrong with it now and now they want me to put in another supplemental claim due to another wire that was frayed due to “animal damage.” I can’t even trade the car in because no other dealer wants it due to all the problems and I still have 12,000 left to pay and a car that doesn’t function right.

My 2020 Elantra SEL is not even a year old yet, it has 5,000 miles. I brought it in for routine oil change and to get my tail light fixed (btw that broke with no warning after I went through a car wash but anyway). I see there is a recall so I get that checked as well only to find out my car has failed the recall and needs a brand new engine installed. It will take 4-6 weeks MINIMUM. I am going on a long drive in 10 days to visit a sick family member. I need my car. I also need it for work.I am in disbelief that this car is under a year old and needs a brand new engine. That is literally the most insane thing Ive ever heard in my life. I have already been without a car for several days and now I find out I wont have my car for 4-6 weeks?? I will be in a rental. This is causing me an enormous amount of stress and is inconveniencing me beyond belief.Not to mention all this time I have been driving a literal death trap. It could have caught fire at any moment. I am literally trying not to think about that for my own mental health. Imagine if I did not manage to get my car serviced before my long trip and it exploded on the road and killed me or someone I love. I am truly beside myself at how bad of a company Hyundai is. I want them to contact me and let me know how they will make this right. For starters, I expect a reimbursement on my car payment for the time I will not have my car. Why am I paying for something I cant even drive? This is insane.

Under dealer Hyundai warranty...had to be replaced. They did not pay.... Still havent gotten money for repair or car rental....PLEASE STAY away from hyundai cars.... They arent customer reliable... Dont.

My 2017 Hyundai Elantra is not the worst but a long way from the best in its class. Performance is pretty good. Theres a lot of road noise that makes its way into the cabin and its been thru 2 batteries for some reason.

I purchased a brand new 2016 Hyundai Sonata in March of 2016. In December 2017 the cars power steering suddenly failed without warning. I took it into my local Hyundai dealer who saw no issue with the vehicle. In March of 2018 the power steering failed again on a busy highway and my children and myself narrowly escaped being hit by a tractor trailer. Finally the dealership ran a test and said the EPS system needed to be replaced. I contacted Hyundai consumer department to file a complaint and was treated very rudely. At first they refused to offer a loaner vehicle for the time my car would be out for repairs but the dealership worked a deal out with Enterprise. I’m on so much mental distress and afraid of driving this vehicle l.

I too have had trouble with my airbag light on my 2005 XG350 since it was new. The service records show this. Now that the warranty has expired, the dealer technician told me to bring it in for reset since I have had history of having it reset and also new bags installed. However, this service shop is all the way across town and I live approximately 45 miles away. I have decided to just let it burn out. More of a hassle to get it fixed. By the way, I now have trouble with my seat belt not retracting. It is fully extended all the time. I just hope I dont get into any severe accident whereby I will need it. Lord help!

I bought a 2016 Elantra GT right off the lot. I was so proud. My first brand new car. It did great until it reached about 12,000 miles. Then it decided to quit starting. I had it towed to the dealership. The service department was helpful... at first. They did change something with the start button and I picked the car back up. One day later, same thing. Couldnt get it out of my driveway. This started happening June 13, 2016. Since then my car has been in the shop non-stop, except for the 4 times I picked it up and became stranded at various places because it wouldnt start. I went through the BBB as required by Hyundai. The BBB determined that the car needed to be repurchased or traded for the same model. Hyundai offered to repurchase the car in August. I completed all the paperwork requested... every... single... time. The repurchase was supposed to be completed today October 21, 2016.I have called and called every number for Hyundai--no one can help me. My case manager, Kris **, is always out of the office and has called me once. No e-mail, nothing. I have had to rent a car out of pocket for the last 3 weeks, maxing credit cards and cancelling trips with my family. I have never felt so devalued in my life. I dont think Hyundai understands that even though my payment was small to them, not having a reliable car has caused a huge amount of stress for me and so much hardship on my family. As a single mom of two great boys, we have had to cancel trips and reroute funds for the rental car. I am a teacher and have to get to work. Communication would have made a terrible situation much more bearable. Worst service ever... I will never recommend buying a Hyundai to anyone. Please dont. They do not stand behind their word.

Hi All, I own a 2013 Hyundai Sonata Hybrid and theres a manufacturing issue with the engine. So I reached out to Hyundai and asked them to get it fixed. And I was told that only 65% of the total repair cost will be covered by the Hyundai and remaining 35% has to be paid by me [35% is costing me 3800$]. My question to hyundai is. If theres a manufacturing issue, then its companys responsibility to get it repaired free of cost. Why Im getting charged for it. Nobody is able to give an exact answer for this.

Once you buy the car you are on your own with respect to the warranty. There is a poor association with the dealers and the company. The dealer will tell you the work is not covered or do poor work on the car and you have no options. The company will say it is a dealer issue and the dealer will tell you that the corporation has such strict guidelines on warranty work and you will not get anywhere. I complained and sent letters to executives and the president and they will send you back to customer service which will give you the usual routine about company policy. There is NO means of escalation. All you can do as a customer is use social media. This company has archaic concepts of customer service. This company has a long way to go with respect to customer service after you buy the car. Warranty work is very limited. Do not expect standard repairs after you purchase. I will never buy a Hyundai Car again!!!

The controller on my rear seat air conditioner failed. The dealer (Gentile Hyundai) ordered the part on July 12, 2011. Today is September 6, 2011, and we still do not have the part, not withstanding that in our part of the country we have record heat. The service department person (Candice) has done a great job in keeping me informed when I called, but Hyundai corporate office apparently does not have to deal face-to-face with the customer. Obviously, they have a different set of customer relation values.I am now retired, but for the last 24 years of my work career, I served as CEO of various manufacturing companies. A few of these were involved with the automotive market. At no time would I or any of my executives (or any associate for that matter) be allowed to even suggest, to a customer that we could not deliver a part or parts to them in a reasonable period of time. The idea that no reasons are given for this delay, or any suggestion when it may arrive is absolutely outrageous.This is my first Hyundai, 2008 Vera Cruz AWD Limited. It could very well be my last, and I am not shy about sharing experiences, both good and bad. This is not meant to be any form of threat, only a complaint from a very unsatisfied customer who expects better. The fact that I even waited this long to register this complaint should make it clear to you that Im not a whiner. Wheres my part?

I will never lease or buy another Hyundai again. The dealership in Kirkland, WA where I leased it was bad enough but the way the finance company has treated me is horrible. They are charging me for excess wear and tear which is ridiculous. I had an auto shop look at it who said it was all normal wear and tear. DO NOT PURCHASE OR LEASE A HYUNDAI.

As far as I’m concerned this is an outstanding vehicle. I read everything that everybody’s got to stay on it and as far as I’m concerned it’s an awesome vehicle. It’s got a lot of power too. Only thing is mines a Vera Cruz Limited and that means parts are not that easy and you can’t get all of it over the counter at your average auto parts store. That would be the only thing.

Have a 2013 Azera - there are multiple Azeras up the east coast with engine problems. They all got their long block replaced except mine. Got the short block because they were all out in the US. After dealer having the car over 40 days it is shaking at a stop (almost stalling), scared to drive my kids in the car. Dealer says nothing wrong with it now. Time to get window markers and put a lemon on it so everyone knows Hyundai wont do anything except free oil changes...how terrible!

I purchased a 2011 Hyundai i20 in May this year. Ever since I purchased the car, I had to send the car back in to Hyundai after a week to get a new clutch master cylinder. A month after, I took the car into Hyundai as the accelerator on the car was getting stuck and jolty (not normal or safe). Hyundai replaced this for me. But after 2 months, the problems started again. I took the car back to Hyundai. I advised them of the occurring problems with the car and Hyundai just lubricated the accelerator. While Hyundai had my car, I took the time to re-test drive another Hyundai i2o from the dealership in Roseville. I explained to the dealership the problems I have with my car. When we took this other Hyundai i20 for a drive, I straight away noticed that the drive of the car was better and smoother. Plus, the whole clutch and accelerator on this car was perfect. When I called the Hyundai head office to advise them of all the problems I have had with my car and the massive difference I felt in the drive of the test drive car, Hyundai advised that they couldn’t do anything about my car. But they told me to keep sending it back to Hyundai each time the same problem occurs. This is not good enough answer. I don’t feel safe driving a car that keeps having the same problems over and over again. I think Hyundai should be replacing my car or should refund me the cost of the car. I would buy a car through a different car company that is reliable. I never expected to have a brand new car with this much problems. Now my car is making tapping noises from the motor. I don’t know what else to do. This car is stressing me out. I can’t keep sending this car back each time this happens. My previous 1979 Chrysler Sigma, which is 31 years old, never had problem like this. The only thing I ever had to replace on that car was a set of brake pads. Please help me. Thanks.

2008 Hyundai Sonata - I was driving to the coast and went to pass a vehicle and the gas pedal stuck, the brakes wouldnt work and lucky there were no cars and a empty field and I was driving in circles. Finally turned engine off and waited. Got out, checked car out, decided to start it back up, drive it a little ways. All was fine. It pissed me off. Hyundai took it in, looked at it, said they couldnt find a problem. That was a big problem but they say no issues. BS.

My 2006 Sonata with 38,000 miles developed a bad engine noise. I took it to two dealers in Rochester, NY and it was diagnosed as a defective part in the hydraulic system, keeping chain tension. The cost to repair was $1000. Not something that should be happening on a car with only 38,000 miles. I called Hyundai Customer Affairs and they would not accept responsibility for the problem. This car was passed from father to daughter due to death 4 months earlier and as of 2004, the warranties do not pass to the beneficiary. If the father still owned the car, it would be covered. Last Hyundai we will ever own. We will be getting rid of the car.

Our new 2013 Sonata Hybrid is getting around 26 MPG, not the 37-40 MPG that was advertised. We purchased the vehicle summer of 2013. So far company is blaming it on the cold after 2 dealership visits. We understand that a few miles can fluctuate, but 11-14 is significant. We would appreciate a follow-up. Thank you.

Key fob poor design plastic part keeps popping off and lost one already. Horrible design. How can any manufacturer make a fob that releases so easy.

After 76,000 miles I experienced a catastrophic engine failure in my 2011 Sonata Turbo 2.0. The Hyundai service department that the car was towed to said they did not know why this happened. After considering the warranty, it was determined that the engine would be replaced. The second motor was installed and the first time it was cranked, it was determined that the engine failed. A third engine was then installed. At about 10,000 miles on the 3rd engine, the exact same catastrophic engine failure occurred. I learned that Hyundai had previously installed a re-manufactured motor (the third engine) instead of a new long block. I am now waiting to hear if the warranty is even going to cover the 4th engine replacement.I am researching information on Texas Lemon Law to see if this would qualify; my novice experience would say YES but I am horrified to read the other experiences on this website. I would like to think Hyundai is going to try and make this right for me, but I have my doubts. To say the least, I will never purchase another Hyundai. It is disappointing because up until now, I had enjoyed the way the car drove, handled, and how efficient the eco-boost was on fuel.

In September 2011, I purchased a 4 ton truck from Hyundai East Rand. I was told that the truck was 4 tons and therefore it could carry a load up to 4 tons. Upon receiving the registration documents I realized that the truck was registered as a 3 ton truck. When I inquired about this, I was told by the sales person, Allan, that this was a fault by Korea. Apart from them selling me the truck under false pretenses, the front cabin of the truck is not straight, the radio keeps skipping channels and switches on even when the trucks ignition is switched off. The truck is sluggish and doesnt feel like a new truck. The engine is rattling, the interior is coming loose and the faults just continue. I have laid a complaint with customer service, but the guy, Sibusisu, just passes the buck and sends me from pillar to post. The dealer principal, Gavin, is not interested in talking to me to sort the problem out. They have taken the truck in for 7 days to identify the problems and they havent given me a replacement truck nor have they compensated me for the loss of income. It is no fault of mine that they sold me a truck that is not up to standard. I need compensation and a 4-ton truck! !

Got a lemon. 4/26/19 bought a Tucson. Less than 1 week it had to be towed in due to an antifreeze leak. The horn coil insulation was falling off. They fixed the leak but not the coil problem. Then another week passed and the vehicle would not exceed 40 miles per hour. The vehicle was towed in yet again. It has been in the shop over a week now. No one has given me an answer or solution. The paperwork has not been fully processed yet either. I received a renewal from motor vehicle for my old vehicle that I traded in. I received an email from my credit report stating my debt to income ratio was very poor because the new vehicle was added but the old one was not removed. Which means it was not paid off yet. I also received a letter from the credit union about the old vehicle needing extra coverage. I no longer have this vehicle and yet due to lack of submitted paperwork am being hassled.I contacted Hyundai corporation and filed a claim. They were supposed to contact me this week and the week is over and I have heard nothing from anyone. Please save yourself a huge headache and buy a different vehicle. I guess the only way to resolve this is with a lawyer. Sad world we live in. No one seems to care about the consumer.

Hyundai Motors did contact me and refunded what I paid to the towing company. We would have deleted the comment I made earlier but was unable to do so. Thank you Hyundai Motors for your quick response.

Great service. Great price. No pressure looking at vehicles on the lot when getting my car services. 10 yr warranty on vehicles. Honest mechanics and service people. Outstanding customer service and Hyundai is impressionable.

We have had this 2005 Hyundai Tiburon car for 5 years now. It has been running great until now. It hit 101,000 miles and the gears or transmission is slipping. We shouldnt be having transmission problems with those miles on it. We went to get the transmission serviced and they said it was going to be 7 1/2 hrs of service to do that and it would be just as much to replace the transmission. It should not have this problem so soon.

I have to say I WAS a huge Hyundai supporter. In fact, I referred a family member and a friend to buy one of your cars as well. I say WAS because my 2011 Sonatas engine blew and the dealership (Jim Ellis Hyundai - Atlanta, GA) cannot tell me why. They actually said it would cost $400+ if I wanted to know exactly what happened. They denied me warranty service and told me a new engine would cost $6,800 for a TWO (2) year old car. This is unbelievable to me from a company that stands on its warranties on their cars. I am sure Hyundai is aware that an unhappy customer will reach 10-20 times more potential new customers than a happy customer. I am at this time an UNHAPPY customer.

I bought a new 2016 Tuscan a few days ago and finding welcome light in the handle doesnt work. Door courtesy lamp doesnt work and acceleration is bad. Ive contacted the dealer (Sisley Hyundai) and they have asked me to take the car to the dealership. So far I have taken it back to the dealership twice. They couldnt give any satisfactory answer, neither could solve the issues so far. They have asked to take it back again but I feel they are just killing time and cannot do anything. These seems like a factory defect as I find lot of customers are also complaining the same. Hyundai Canada needs to recall this car immediately. And I would rank this car as - do not buy.

In February 2010, I bought a new 2010 Hyundai Elantra Touring from a RT.44 Hyundai dealership in Raynham, Massachusetts. I was very pleased with the vehicle, still am. Here is the issue: About a week ago, I came out to the Touring and noticed that the passenger side front bumper cover was just hanging on and was no longer attached to the fender. I looked to see why it wasnt attached and saw that the tab from the bumper cover that secures it to the fender on the inside had completely sheared off from the inside of the bumper cover. It was not broken, chipped, or cracked it was sheared completely off in a straight line the whole tab. I had an oil change scheduled the next day with RT.44 Hyundai. When I arrived, I informed my service adviser about the bumper problem.Later when I went to pick the vehicle up, I was informed by the service adviser that RT.44 Hyundai would not cover the replacement of the bumper cover due to the fact that the mechanic found two hairline scratches that never even broke through the clear coat on that side of the bumper cover. These scratches that I had never seen before where so small and light they look like it was made by a tree branch or something and would buff out with compound and a towel. There was no other damage around the surrounding area at all. This was the reason they stated why they would not cover it under the warranty. I then asked to speak to a service manager and brought him out to see the vehicle and showed him the bumper cover. When we walked out to the vehicle, it was drizzling rain and I showed him the cover and let him look it over. He never once mentioned even seeing any scratches around the area. He wasnt made aware of them until we went back inside and he brought my information up on his computer and saw what the mechanic had written. He then stated it would cost me in excess of $1,000 to have the bumper replaced. Im a single mother and do not have the financial resources to lay out that kind of money.I then sent an email to Consumer Affairs of Hyundai of America and was instructed by them to bring my vehicle to another Hyundai dealership for them to look at it. I brought the vehicle to another Hyundai dealer (the closest being 20 miles away). They put the vehicle on the lift and validated everything I was stating on a work order, that no damage was found to cause that bumper tab to snap off the way it did. So now with this in hand, I felt pretty good about my chances of getting the bumper cover replaced under warranty. I contacted Consumer Affairs again and told them of the outcome and that I had gotten a work order from that dealership confirming everything I was stating. The T2 supervisor from Consumer Affairs then told me I would have to go back to the dealership I purchased the vehicle from and rehash it out with them as she stated they had no authority to tell a dealership to honor the warranty. I had done everything they asked me to do at my expense just to have them tell me that I would have to argue with the original dealership over it again. I have kept all the emails correspondences with Consumer Affairs of Hyundai and the work order from the other dealership. So as of today, Im driving around with my front bumper cover held on by tape. Any help in this matter would be greatly appreciated.

First and last Hyundai. I came from a Toyota family, but Id heard about the progress Hyundai was making, so I purchased a brand new Hyundai Sonata (23 miles on it) in April of 2014. Fast forward to last week (March 2016) my wife experienced engine trouble with it. No check engine light or anything. But no problem, they have a 10yr/100,000 mile warranty on it, right?? WRONG! I took it in to get the engine fixed and they denied my request. They stated that based on what they saw, I didnt maintain the vehicle.Not once did they ask for my service records! (I had my car serviced more than the recommended amount...) I come to find out theres a class-action lawsuit for this very issue. They refuse to honor their warranty EVEN AFTER I provided proof of maintenance! This car was not even 2 years old yet. How frustrating. Be sure and avoid these guys. Theyre crooked. Never giving them another cent. Ill go back to Toyota.

The vehicle involved in a crash, drivers side Tucson airbag failed to deploy properly causing injuries. The company contacted and four months later nothing resolved, vehicle not inspected yet, no resolution and no other drivers warned of possible failure. Lack of real concern from company or leasing agency. Length of time it is taking them over a safety concern. We are not the type to sue but may be forced to to get them motivated to fix the issue or warn others.

They have exaggerated mileage claims. Hyundai refused to help with my complaint about their claims of 30 mpg (city) and 40 mpg (highway) on my 2012 Elantra. I have yet to get 28 mpg while driving as economically as possible.

There should be zero or negative star option for Hyundai finance. Their customer service is horrible. They take your money first but they will make you cry and suffer to the necessary document they need to provide you to get the charge of your vehicle. Their CS is horrible. no training, no respect for customer and flat out liars. When you complaint they just drop your call so you have to call them again and wait in line for hours. As you can see review after review and complaint after complaint which also reflect in their ratings but no improvement. I hope KARMA catches to them. Strongly recommend anyone to stay away from them. I would never buy Hyundai car so that I never have to deal with Hyundai Finance.

On 1/5/2012, I was in an accident in my 2003 Hyundai Elantra. A car ran the stop sign and pulled out in front of me and I slammed on my brakes but could not stop in time so I t-boned them going about 40mph dead center. The airbags did not deploy. I had severe whiplash and now have constant back pain. I am so mad that the airbags did not deploy. I contacted Hyundai about this and they wanted all this information from me: service records and everything but the kitchen sink. Yes, I had the maintenance done on my vehicle either by my husband or a mechanic, and no, my airbags were never removed. Maybe Hyundai forgot to put the airbags in the vehicles that have so many issues of them not deploying.

Faulty Caliper Pins on 2012 Accent: Long story short, I had Merchants Tire in Warrenton look at my brakes because of awful noise. They showed me the gouge in the rotor from where the brake pad wore because of a faulty caliper pin. They stated there should be no reason for this caliper pin to be broken and the pad to wear unevenly. They called Browns Manassas Hyundai and conferred with one of their mechanics. He also seemed to think it was a factory defect and under warranty. They suggested bringing it in and confirming the issue. I made an appointment for 3:30 the next day. At noon, they called and said the service station was closed and they set up an appointment at Fairfax Hyundai. I drove my car 45 miles out to Fairfax where I was treated like a stupid girl and spoken to as if I were an ignorant child. They said it would take at least 2 hours before they could look at it. I left with my ride and half way home, I received a call from the service department. They stated that the brake pads were worn evenly but needed changed, the rotors needed turned and there was absolutely nothing wrong with the calipers. It would cost around $400-$450 to fix. This completely contradicted Merchants (who have known me for the past 8 years). I am fed up with the runaround so I contacted a supervisor, Gustavo, at Hyundai Customer Service. He assured me that it sounded suspicious and he would call Fairfax.On my way back to picking up my car, which I instructed them NOT TO TOUCH, Fairfax Hyundai calls me to say, “It does seem to be a caliper issue but its just dirty and we can clean it. But you do need pads and rotors. We can fix it but it will cost you. I spent the last half hour trying to DIG the brake pad out of the rotor with a screw driver!” WHAT? A SCREW DRIVER DIGGING A BRAKE PAD OUT OF MY ROTOR? I was just told the rotors were fine, no scratches and worn evenly and now they are digging something out of them. I am beyond irate and disgusted. Going on 2 weeks now and car is still not fixed. On top of that, they are having to reimburse consumers because of the misquoted mpg.

OEM radio not covered under any warranty. I have a 2015 Santa Fe. One hour after I took delivery, a HID headlight started flickering. Astonishingly, Hyundai denied the claim initially as its a ‘wear and tear’ part. An hour old… Eventually, they caved and replaced it. 3 years later, the Infotainment unit started looping on startup. Despite their vaunted 5-year warranty, and the 7-year extended Hyundai branded warranty I bought, its not covered. $4000 OEM, and Hyundai could not have cared-less if they tried. Do not trust hyundai – not the car, not the company, not the warranty. Not even the dealership. Avoid at all costs. And costs be sure!

New I10 Not Working: This is to inform you that I had purchased a new Hyundai i10 Asta on 11th April 2012. The vehicle was registered under registration no. **, and the same was delivered to me at 7pm on 11th April 2012. After taking possession of the car, I left for my residence at Naigaon. As I was closing towards Naigaon, my vehicle stopped working after a run of just 68 kms and was completely dead. I parked the vehicle and next day, I called up their call center and complained for the same. I was given a complaint no. (job no. **). Their technician, Mr. **, reached the spot and inspected the vehicle. After nearly working for two hours on the vehicle, he reported that the vehicle cannot be repaired as it would not start; hence, it had to be towed to their Thane workshop. He called certain concerned people, asked for a tow van and gave a report form giving details as vehicle not starting, alternator problem, taken by towing.From there onwards, my turmoil to get my vehicle repaired started. I called up the showroom from where I had purchased my vehicle and spoke to their sales manager, Mr. **, tel no. **, who promptly shifted his responsibilities to Mr. **, tel no. **, stating he is the technical in charge and will be able to help me out. On contacting him for two days, I got only one reply from him that we are trying to locate the fault. On pressing him to give me a proper status of my vehicle, he abruptly said that he was not concerned about it and was just trying to help me out and I should be contacting their technical in charge of Thane workshop, Mr. **, mobile no. **, as the vehicle was in their possession. After explaining to Mr. ** the entire case, he to promised to come back and report the same. As I did not get any response from him in the next 24 hours, I called him back on which he told me his assistant, Mr. **, will keep me updated of the status. I waited for another 24 hours waiting desperately for his call. I called Mr. ** and informed him that I have not received any call from Mr. **, on which he was very courteous of giving me his mobile no. ** (Mr. **). He called me up in the next 10 minutes and Mr. ** was the first person to update me that the vehicle had some alternator problem which they will replace and the vehicle should be ready by 16th April evening. After calling him again in the evening for my vehicles delivery, he told me that there were still some problems with the new alternator as the current was fluctuating and the vehicle needs further inspection for a day. I asked him if I could speak to someone senior but he could not provide me with any. In my desperation, I went to the Hyundai site address and got the number of M/S **, assistant manager, western division regional office, tel no. 022 40969000. On speaking to her, I thought I am coming close to solving my problem who promised me that she will look in to the matter and come back within an hour. After contacting her after an hour, she told me that I will see that my regional manager will personally look in to my case and by tomorrow, she will be coming to some solution. On 17th April, I tried to call M/S ** but I couldnt go through her tel. no. But I got a call from Mr. ** stating that the alternator replaced was also defective and they were waiting for a new alternator to arrive.This probably was the peak of any company being so irresponsible and hence, I once again called and told M/S ** that I do not wish to take a repaired vehicle, where their best technicians as claimed could not locate the problem in nearly six days for a brand new vehicle which was used for only three hours and approximately 70 kms. After purchasing a brand new vehicle and it stopping within three hours of delivery and me desperately calling nearly 125 times to their six top company representatives in the last six days and going in to hardship like getting stranded in the middle of the night and using a car on rental for the last seven days, my problem has no solution as I was forwarded to one more executive Mr. ** (**) by M/S ** as she had to go to Pune and could not attend to my problem. Last but not the least, Mr. ** has once again promised to look in to the matter fairly. As a customer, I dont deserve to suffer like this whereby I will be forced to address my complaint to the Consumer Forum as no solutions are seen.

I had to laugh when I read Hyundais stated goal which they claim is to create satisfied customers, because this has not been our experience at all. In fact, my wife and I have made a promise to each other to never buy another vehicle from this dealership or another Hyundai period. I have to tell you, we usually buy new vehicles every 2-3 years because we dont want to deal with any service issues as we are busy people. Changing oil and general maintenance is about as much as we care to deal with. We normally purchase our vehicles from Toyota. In 30 years we had never had trouble them! In fact, we never had to do more than oil changes and basic care. They never broke down, all their parts worked at all times and we never got a lemon. We were so satisfied that although we wanted to try a Honda last time we were apprehensive. However, we LOVED our CRV! I miss it, and regret trading it in because unlike the Hyundai, it worked! Our CRV required mechanical assistance once in the first five years! Very shortly after the warranty expired the transmission went out! I was horrified, because I knew my warranty was up but Honda didnt think it was fair as our warranty had just ran out. Not only did they fix it free of charge, it was too new so they could not find a rebuilt transmission and put in a brand new transmission! That is the level of service we are use to, and we have found Hyundai to be the exact opposite!Our experience has been disappointing at best. We have been lied to, deceived, laughed at and disrespected. We got the runaround from the very beginning when we agreed to allow the salesman run our credit for a particular vehicle. We made it very clear that this was the vehicle we were interested in. In fact, we refused to let him run it until we picked out the vehicle we wanted to buy...then in the middle of the deal our salesman got up and left and another one came out to finish the deal. This shady salesman made the first kid look like an angel. This guy switched us into a vehicle that had more wear and mileage without our consent. My husband was exhausted after they wore us down for hours and decided to just get the car, but then we noticed that things were not working on the way home...both sales people said that I could plug my iPhone into the USB to charge it. We travel a lot and this was the main feature that had us interested in this model and it was the deciding factor on buying from Hyundai. The second salesman told us that he knew the owner personally and that the owner prided himself on providing excellent customer service and that he had his number and if he was unable to help us with any issues we could call the owner himself and he would take care of it. I later asked for the owners phone number and was laughed at and refused the number.However, that USB port was the initial reason why we chose the Hyundai instead of some of the other vehicles we had looked at around town. When we purchased the vehicle I asked about a second key and the salesman assured me he just needed to look for it and that it was there...because he had it earlier that day. When I reminded him we needed that other key fob, he looked for it and claimed it was missing and assured me that they could simply make us a new one real quick. I was concerned. He never found it. Now I am even more concerned because it is totally possible that these unethical people that I dealt with may have said key fob! After the deal was done, the story changed so we would have to make an appointment to get that key fob made. We reminded the salesperson again before leaving and he said he would call with an appointment time.On the way home we found something else wrong in the vehicle. We were never allowed to even test drive or choose ourselves! That USB port did not work at all! I was told that I could charge my iPhone with this USB port. I asked several times if they were sure it would work with my iPhone 5C and was assured that it would. I was upset because we made it clear that we wanted to buy a new car and I was assured that this vehicle was never used for anything but test drives. I dont know of many dealerships that allow animals on test drives. Yet, the air conditioner was blowing out pet fur! Upon further inspection I found dog or cat fur all over... I am allergic to cats and most dogs unless they have hair instead of fur and this was fur.Also, on the way home we stopped at the store and planned to stop a few more places as well but we could not get the back hatch to lock...which was a security and safety concern. I called and most of my concerns were dismissed and made light of. The second salesperson (they switched in the middle of the deal) did not believe there was dog hair so he wanted us to bring the car back to show him, so we did, driving all the way back to Bend. I think he knew it was there all along but figured we would just not want to hassle with it. I was insulted as he made it sound as if I was a liar which took a lot of nerve after just making one deceitful claim after another to us. He made me think that we could exchange the car for another new car and this was the only reason we agreed to that drive. He acknowledged the presence of dog hair and did not know how that got there. We do not own any pets. He basically did nothing to assist us at that time and thus the trip was a waste of our time. He promised to make an appointment to have the fur removed and all scents removed and to have car mats installed.The salesman called to say he made an appointment to have the car treated to eliminate scents and hair, have the USB port fixed and the back latch fixed. After calling to insure the parts were in we arrived at the appointment and were asked, Oh did you make this appointment online? All of the parts were not there but they said they could replace the key fob and that they kept the mats in stock and they did not need to be ordered as the salesperson stated! However, the machine used to get out the hair and scent was never arranged.I was there all day long. They wanted me to make yet another appointment to finish the work. Then they wanted me to leave my vehicle for a few days so they could order the part again and get it fixed. Its a good thing I did not agree to that because it was at least two weeks before they called back! My husband did not trust them by that point anyways and flat out refused to let me leave the vehicle there. They claimed that the treatment for the hair would take most the day so I suggested that they just fix the latch and the key fob and make it right in some way as I had picked most of the hair out of the vehicle myself by the time of the appointment (resulting in an asthma attack). I could not drive it the way it was and had to do something. That day they literally had not done anything all day long. The key fob was not fixed, they said they ordered a defective one and they needed to reorder that... The only thing that was in and all they did all day long was to put in car mats that would have taken less than five minutes yet they made me wait several hours...only to tell me that I would have to make an appointment and return to Bend...yet again. Before they even started I asked them if they had the parts and was told yes. This has been a huge waste of my time for a car I never wanted. I wanted the one we test drove that they sold out from under us. This is hardly a way to make a customer satisfied!So, we came back today and guess what? Even though we checked twice this time to make sure parts were in, they were not! We were lied to time and time again. I have the messages from both incidents and both messages say all of these parts are in...yet they were not. Yep, we got there today after calling and speaking with Mr. Nasty Tude, I mean Mr. ** and was assured once again that the parts were in. When we arrived ** was there and we told them we had a bad experience last time and wanted to make sure all the parts were really there before they started as we did not have time to waste. He was rude which just added to our frustration. My husband told him that I had already spoken to someone in Corporate and to just leave the hatch alone and fix the USB. He gave me a smart ** acknowledgement and held out his hand for the keys. It was a good half hour before they took the car back even though they were not busy and there was no vehicle in the bay they pulled it into. ** was nasty saying we must have made this appointment online...that seems to be the standard answer for everything in your non-service department. We did not make this appointment online.WE did not want to make another wasted trip to Bend so even though after two weeks they finally called to tell us that the part was in we called back before leaving for the appointment this morning to insure that the parts were indeed there. We asked ** when we arrived and he said all of the parts were there, they were not but he did not care and said we would have to make another appointment to come back. When we told him that we called ahead of time to insure the parts were in and checked with him when we got there he got even ruder and said that he wanted us to leave and never come back into the service department/dealership. Not a problem! But please know that I will be reviewing this dealership and that this time I will contact corporate in writing for legal purposes.Please note that I have not forgotten my promises to add reviews. I have a draft ready to go and my husband is currently working on the complaint for the BBB. We have given your dealerships more opportunities that it deserves. We would love to prevent this, we want you to make this right, go back to the beginning and give us the vehicle we ran our credit to purchase. The same one or a 2015 model that is brand new without scratches, dirt, dog or cat hair, etc. We should not have to deal with defective parts, as we purchased a new vehicle, not a used one! Written promises were made and part of our purchase agreement. The dealership failed to meet these and therefore it cancels this contract and we want our Honda back within 7 business days or we will take legal action. We have given the dealership many opportunities to make this right with no resolution and have been treated with grave disrespect. This is the worst car dealer I have ever dealt with and I will be filing a claim with the BBB.

In 2006, I bought a used 2004 Hyundai accent automatic from Thrifty Car rental. I had the car checked through by Hyundai and they confirmed it was in perfect shape. About 6 months ago, shifting became very hard and sometimes the transmission would refuse to shift gear even if I had shifted it with the clutch. Problems got worse. I took it to Hyundai for a diagnostic test and was told it needed a new transmission which would cost $3,000.00. As the car is so old, I opted for a used transmission and took it to a shop where my husband had his transmission replaced. By now, it is 3 transmissions later, 1 computer later and the car has been in the 2nd shop for 2 weeks with a highly recommended transmission expert and it is not working. I sent 2 emails to Hyundai last week and never received an answer. I called today, on 9/23/2011, and after some back and forth, I was told that there is no recall and that they could not help me with the car. In the meantime, I checked online and found a lot of people complaining about transmission issues with exactly that 2004 car. Pages and pages, so there obviously is an issue. My son, who is learning to be a car mechanic and therefore has access to information we normal people do not, also found information on major issues with that years transmission. Yet Hyundai insists, there is no campaign on it, so there is nothing wrong on their end. I have been driving Hyundai since 1996 and loved that car, that is why I bought another one in 2004 but that car is proving to be quite a problem. Hyundai is certainly shattering my opinion of them.

Problems w/ Hybrid batt, charging system since the day I bought it. Poor fuel mileage, rated 57-59 mpg, actual 31-52 mpg. Brake peddle noise at 6,000 miles, noisy a/c fan at 15000. In shop 6 times in 1 1/2 years to diagnosis/repair, no help. Coil failure (car towed to shop) at 20,000.5 case #s opened. Requested buyback several times, they refused it. Case c/s reps. Rude, condescending & dismissive! Maryland lemon law complaint filed, in process. Will never buy a Hyundai product again!

If you have a Hyundai do yourself a favor and give it the hell back. Hyundai motor finance is by far the WORST company I have ever had the misfortune of dealing with in my life. Their customer service is horrible, their supervisors are a bunch of rude and condescending jerks and the company as a whole is crap. If they did their jobs at all and gave a damn about their customers maybe their ratings wouldnt be so bad. I lease a car through Hyundai, last Friday I was pulled over and given a ticket (luckily my car wasnt impounded!) because my registration was expired 2 months! Hyundai never sent me the paperwork to renew it so I had no idea it was even expiring. I called them, they told me it was my problem and my responsibility. What?! The car is leased to HYUNDAI! I cant walk into a DMV and ask to register a car that isnt mine without the damn paperwork. Hyundai told me that they never got the paperwork from the dmv... Ok... So your company doesnt look into it. No, we dont do that. Thats the response I got. Basically Hyundai believes they are not responsible for anything. So screw me right? Screw the customer... I pay almost $400 for this car a month and I havent been able to drive it since last Friday! I told Hyundai they should be responsible for paying the ticket I got because it could have easily been avoided if they did their jobs properly and provided the customer with the paperwork. I was told Im responsible for it and its in my lease. Well people of hmfusa my lease also says (Unless the interest or penalties are a result of our negligence).So since Hyundai mysteriously never received the paperwork from the DMV they dont look into it, thats basically telling me as a customer to go screw myself. P.S. I called NJMVC, they sent Hyundai my paperwork. This company gives 0 compassion to its customers that spend all this money and when the customer has an issue we receive no help on fixing it. Friday I was told they dont know why I never got the registration form and that they would send me paperwork priority so I could go to the DMV and fix it. Monday I checked the mail and still nothing. I called them again and the lady told me it was just sent that morning. What?? Ok, now its Wednesday, I STILL have nothing. Called again and the lady told me yet again it was sent out and now I SHOULD have it by the end of the week. What happened to priority? The request is priority but the mail is regular shipping. Why the hell is it sent regular mail if you can see its something I need asap. In order to send overnight we need the customers FedEx account. What?! What normal person has a damn FedEx account? That is the most bs excuse Ive ever been told. Go to USPS, ask to overnight it and bam. We dont do that. HMFUSA DOES NOTHING! This company can be run by ferrets and function better. Customer service is 0 and the company could care less about its customers. Never again will I get a Hyundai. Ive never had a worse experience in my life with a car company. How do they expect people to get to work, go to the grocery store. God forbid I have a medical emergency. Oh well, I cant drive the car. This company is such dirt and could care less about its customers. I have had no answers except the same garbage over and over again, Its on its way, were sorry for the inconvenience, we dont do that, we dont do this blah blah blah. This multi billion dollar company cant spare to pay the cost to overnight a limited power of attorney to a customer so they can get their problem fixed. Nope, screw the customers! Dont ever get a hyundai!!!

On Memorial Day, I purchased a Hyundai Tucson Sport AWD 1.6L Turbo. This is my first time purchasing a Hyundai and I really made the purchase because of the warranty. Now I am having buyers remorse. The vehicle I purchased drives great on the highway, but is not easy to drive in city traffic. I experience a lot of hesitation and jerkiness when pressing on the gas pedal to accelerate from a complete stop. I have complained about this to the dealer and was told I need to get used to the gas pedal because that is the nature of the turbo engine. I have also experienced a lot of static on FM radio stations. The owners manual mentions that static does not mean there is anything wrong with the radio, it is just a poor signal coming to the car due to distance from the tower or perhaps trees or buildings blocking the signal. I have even experienced outages when I tune into XM stations using Sirius. I will get silence for up to three minutes. The dealer told me to bring it in at my convenience and they will check out the radio, but I have a feeling if it does not act up while they have it, they will just re-iterate what the owners manual says. I have never had these issues with any of my previous vehicles, so I think these are design issues with this model. I am not a happy Hyundai owner to say the least.

I purchased a Fluidic white car from Mody Hyundai (Malad W) in Mumbai, India. It was delivered to me on Sept. 7th, 2011. My car registration no. is **. I drove my car the 1st time on Sept. 10th when the car broke down at 3 in the morning. The gears refused to change. It would not change to any of the gears and the car stopped. I waited for 45 minutes on the road and finally I could drive my car. My car again broke down on Sept. 17th. This was the 2nd time I drove my car. The same problem persisted. The gears were not changing. I called the Hyundai guys and they insulted me when I went to their off in Malad West. They said that maybe I was changing the gears by pressing half clutch.My car broke down the 3rd time on Oct. 8th when I went to hotel Sea Princess. The valet guys said that the car refused to start. They pushed started the car and I got my car home. I finally called the toll free number for Hyundai on 25th. They took my car to their service station (Mody Hyundai) at Goregaon W. Even the Hyundai guys could not start my car. Nobody bothered to call me and update with the status of the car. I kept calling the Hyundai sales people. Finally, they called me on 11th and said that there was a problem with the starter motor, which they will replace. I kept telling them that there was a problem with the gear box but they did not listen.They, I again called on 12th. This time, they confirmed that there was a problem with the gears too and they would replace it. Hyundai got my car on 13th with a scratch on the front. This time, they blamed me saying that the scratch was on the car when I was driving. I refused to take my car and told them that I will accept it only if they remove the scratch. It has been a very embarrassing situation for me when my car broke down thrice in the middle of the night and once at a 5 star hotel. I requested the Hyundai guys to replace the car, as I had not even driven the car for 100 kms. and I faced so many problems. However, they refused saying that since it is under warranty, they will replace the parts and give my car back.Since I stay alone in Mumbai and work at night, it is very risky for me to drive a faulty car which breaks down every now and then. I request you to help me get my car replaced from the Hyundai people as this is bad customer service.

Drove an hour from my home to Stockbridge, Massachusetts and left my keys on my car seat only to return and found out I was locked out. I called Hyundai roadside service and was told it would be 58 minutes for service to arrive. I waited an hour and called again and the automated response said the driver was 3 minutes away. I waited another 15 minutes and called and got a Hyundai live person and he told me that the service company 911 was 3 minutes away. Here’s where Hyundai roadside service failed. After waiting almost 2 hours I called and they told me that the service company canceled the work order to unlock my car because it was not their area. I was furious at this point and asked what do I do. After another 2 hours I received a call that a roadside assistance vehicle would come from Lenox, Mass. Will be there in approximately 5 hours. At this point I had to call my son to bring me another set of keys. It took him over 3 hours for a round trip run. It was either that or break my window a bill Hyundai. I will reconsider buying another vehicle that claims it offers roadside service.

I would like to state my utter disgust and anger at the horrible customer service I have received by Hyundai Consumer Affairs. The engine blew on my 2017 Hyundai Sonata over a week and a half ago. I had it towed to Bill Dube Hyundai in Wilmington, MA. I have been waiting ever since for someone, anyone, to give me answer as to when my car will be fixed.There has been absolutely no sense of urgency and zero care or consideration for me, the customer, who has been without a car for nearly 2 weeks. It is reprehensible that this much time has gone by and not a single person can even tell me WHEN I will get an answer. The case has even been escalated. But the person it was escalated to does not answer his phone and has a recording that he will call you back within 3-days. HOW IS THAT AN ESCALATION!!!!So now another week has gone by and Im without a car or answers. The person answering the 800 number at Consumer Affairs tells me hes going to send an alert message to Scott my case manager and if he doesnt get back to me today he should by Monday. This is the same response I got from the Bill Dube dealer last week. Well I waited until Monday, nobody called me and I still have no answers. When and if this ever comes to a conclusion I will certainly be sure to tell everyone I know and anyone who will listen to NEVER BUY A HYUNDAI. Hyundai does not back up their product or care about their customers. This is deplorable.

Hyundai Motor Finance are the worst group of customer relations. They dont care about the customers. I leased a vehicle from them, turned it in early, paid the car off. They auctioned the car and sent me a remaining balance, which should not have been calculated. They revised the amount and was supposed to send me a new balance. Ive been calling and kept note of everyone spoken to, begging for the balance due to make payment, since November 2016. Its now April 2016. I was told I had a lower balance than what was originally calculated. I paid it and was told by a manager Ruth and other workers, Tiffany and others that the account is settled and will show paid in full, and the credit bureau will be notified of the closed account.A week has passed and I called to check in on my account and was told that I had a past due balance of the same amount (WHAT ARE THESE PEOPLE UP TO?). It still show on my credit that this account is past due. Ive lost over 100 pts on my credit score because of their false report. When I was making the monthly payments, updates were quick. Now that I want out, its like they dont want to let you go. The managers and workers in-between are all the same - they make promises to take care of the situation, have managers call you back etc, and they do nothing about it. No one calls back. Nothing happens.This account is paid in full to date. The car was auctioned off and its final - all I want from them is to close my account and update my credit that the account is paid and closed. PLEASE HYUNDAI, its been 6 months of calling you. Not getting anywhere with all the staff you employ. I want to move on with my life. I want nothing to do with Hyundai Motor Finance. I will never lease another vehicle from your company. This experience has been torture for me. I been an excellent paying customer. WHY ARE YOU DOING THIS?? Please close my account.

This Hyundai car is just the right size, the amount of gas it burns is great, it gives a comfortable ride. There is plenty of room for passengers, the trunk is very large and great room for suit cases and groceries. Having front wheel drive and it handles well in the snow. Also, it has air conditioning, cruise control, CD player with an AM/FM radio, a five speed automatic, rear window defroster and keyless lock. Another feature is that the rear seats fold down allowing you to place big objects in the back, if the trunk is not big enough. The car also has driver and passenger side air bags. Though it did not have a spare tire it did have a tire inflator that can plug into an accessory socket. But I wish the car had a bigger engine because it lacks power and a rear camera would make it more easy to back up, it should also come with Bluetooth to make pairing with smart phones and MP3 players.

I traded in my 2013 Kia Optima SXL for a 2015 Kia Optima SXL. I used the $5850 left after my payoff as my downpayment on a lease. I was in a horrible crash two weeks after and the car had 586 miles on it and it was totaled. My insurance said the car is so new they werent depreciating it, but Hyundai only says I will get back $3986.45 so I now have to lose part of my downpayment. My insurance handled this in a week and I have to pay out of my pocket because Hyundai says it will take about a minute to give me what Im due back! They have their money right away. Gap insurance obviously isnt worth it if the car is new.

My daughters 2012 Tuscon (ix35) has just been diagnosed as needing a new motor despite having been Hyundai serviced at every specified interval. Car has traveled only 101,000 kms or 60,000 miles. Reading all other reviews it seems Hyundai have the same game plan outside of Australia too. They refer you to customer care, a young person who claims no car knowledge and simply contacts the dealer to contact the customer and of course they dont and so the cycle continues until you get sick of their game. North Korea has the little rocket man, but South Korea has a secret weapon called Hyundai. No thanks to customer care in Sydney and no thanks to Blood Hyundai in Geelong,Victoria.Dealer promised my heartbroken daughter an email on how much it would cost to replace engine. We have heard nothing. It took me 1 call to a Hyundai wrecker- $4900 to supply & fit used motor and internet research found another owner same car same problem quoted $8 to 14k. 2 lessons learnt here, first dont get car serviced at dealerships and no more foreign made cars. I own 2 Ford Falcons, an 07 ute with over 300k drives like new and a US 63 Falcon with original engine and tranny 56 years old and still in use. Hyundai do not touch them. Its just a matter of time.

This have been happening for about a week or so. When I would stop at a traffic light, my Sonata would jerk and sputter then cut off, then I would have to start it back up and put it in gear go, then I would come to another light and it would do the same thing, but none of the check engine lights ever came on. Then yesterday, I was driving and trying to pass a car. I noticed that the car would not go past 60 mph and the tech only got up 4000 rpm, so I pulled off to the side of the road where the car stopped on me. So, I started it up, but then none of the gears would work, and I noticed that one of the check engine lights came on, so while I was waiting for a tow truck, I started the car several times. Each time that I started the car, none of the gears would work and none of the check engine lights were on.

Got wheel bearings changed at a local mechanic. The part was under warranty. I filed for warranty, requesting reimbursement for $250. I have been asked to get the proof of work done from a Hyundai dealership, which I am in total agreement with. The dealerships are asking me $400-450 for inspection. I am willing to pay that amount, considering that I would be reimbursed for it all. I repeatedly asked Hyundai customer service, whether I would be reimbursed if the dealership confirms that the repair was done. To which, I am being told that they cannot guarantee. Beyond common sense, how this works.

While driving at 70 miles an hour on I-87 using cruise control, the car jerked, check engine light came on and the car completely stopped accelerating. There was no response when pressing the gas pedal. Luckily, we were near an exit. We were not rear ended by a truck and were able shift lanes and to roll off and put our hazard lights on. On the exit, the car came to a dead stop. After checking the engine, we turned it off and the car started back up. And we were able to drive to a local service station concerned about driving any farther. The mechanic was able to determine there was an error code related to the throttle control. On restarting the car, the engine lights reset and the car ran normally.We continued on our trip. When we returned home, we brought the car to the Hyundai dealer where it was purchased to service the car. After they examined the car, we were told there was nothing they could do as there were no error codes in memory. They said that we should continue to drive it until it happened again. When I mentioned that there was a technical service bulletin regarding the throttle sensor and it should be either replaced or tested, I was told that they could not do anything until an error was recorded in the memory of the computer. It was because Hyundai USA would not cover anything under warranty, even though this was a serious safety concern and would most likely to occur again. When I asked if it was likely to occur again, I was told most likely it would happen soon and to be careful.A month later, when traveling on a long trip, it happened again on the Taconic State Parkway in New York. I was traveling at about 65 miles per hour. This time there was no shoulder. But I was able to partially pull off the road and put on my hazard lights as cars drove by and avoided hitting mine. Based on my prior experience, I turned the car off and was able to restart and move again. This same situation occurred four (4) more times as I was able to get my car finally back home to the Hyundai dealer to service the car.The Hyundai dealer replaced both the throttle sensor and the pedal assembly. The car appears to be working properly for the last two weeks. Having researched the problem with acceleration, I have learned that many others have experienced this similar and potentially dangerous problem. After speaking with other Hyundai service technicians, I was told off the record that this was not an uncommon problem. As the sensor is less than $85, I am not sure why Hyundai did not address this problem when I first brought the car or as a recall. The consequences could be much more serious.

Little things starting to break, a little rust starting, poor mpg. Vehicle was bought for wife who hardly drives, so mpg really not critical. Has twice yearly full synthetic oil and filter changes, transmission service and filter at 3 year intervals, antifreeze flush and change at 3 years as well. Our dealer was Lehman Hyundai in N. Dade County (So. FL). Experience was quite pleasant - no finance involved. Test drove, put a deposit down, faxed copy of sale order to bank and they transferred funds to dealer. The young lady who sold the car actually delivered it to our driveway, brought my wife out and explained everything in the car to her. Great customer service from dealer sales dept. Not the same for Service Dept - enough for me to be very displeased (at that time I was an ASE Master Certified Technician in not only automotive, but Medium-Heavy Duty Trucks as well). From date on no one has touched her auto but my Happy Wife, Happy Life. I did not purchase any additional warranty, having had experience with one 10 years prior. Almost all car salespersons and sales managers excel at lying and getting to sign on dotted line. Do your homework on vehicle being considered, obtain confirmation of financing (if needed) prior to driving on lot and NEVER accept a 1 day only deal from anyone. I would run out of that dealership, that is just an intimidation tactic. In my case she told me how much they wanted (Full Sticker Price) and I told her what I would pay. She talked to Sales Manager - I would not; didnt like his looks. No way was she told and brought me back that message. I thanked her for her time and walked back to my truck, unlocked and started it. There was a knock on my window, Yes they would accept my offer! The only advice I can give about their Service Departments is to not do business with any that do not have a full staff of ASE certifications in the area they are working in. Record all conversations on your smart phones and maintain very good records. Last but not least, if all of your ducks are in a straight row, take them to court for damages and ask for your legal costs to be reimbursed as well. For what a good lawyer will cost them, it is sometimes cheaper to do the right thing. Never threaten them with court, do it! This Hyundai was not a bad car by any means, but my ex daughter in laws Honda Civic has over 175,000 miles and still going strong. That $2,000.00 extra for the Honda would have been a good buy in hindsight.

Hyundai Palisade vehicles (2020-21) have a defect with a windshield causing them to crack from minimal impact and sometimes no impact at all. There are many reports of this all over the web. Hyundai however is refusing any assistance to consumers and denying that there is any issue at all. My windshield cracked and had to be replaced when the car had just 500 and it didnt even get hit. It was a detail shop getting cleaned, etc.. Hyundai should step and start taking responsibility plus reimbursing owners who already needed to have their windshields replaced and also offer free replacements for OEM glass going forward for many reasons:1. Hyundai and Kia are related companies. Palisade and Telluride are related vehicles. Telluride has exactly same complaints regarding the windshield and Kia sent letters to all the owners saying this issue is being looked into and in the meantime offering free replacement and/or reimbursement if the windshield has to be replaced. Why isnt Hyundai doing the same?2. Almost every single complaint on the NHTSA website is about the windshield. There are over 85. This is not a coincidence! See: **3. I am sure you are also aware that there is a class action lawsuit about this same windshield issue. Again not a coincidence. There is a reason why there is a lawsuit.Hyundai should do the RIGHT thing just like KIA is doing and reimburse owners for windshield replacements especially when they are cracking WITHOUT even being hit by anything. That is a defect in your product!

I own a 2012 elantra. And while Im driving it seem the rear suspension rolls. From side to side. This only happens when I roll over a bridge bump, I ask the Hyundai dealer what could be the problem and their answer was the shocks need replaces. They replaced the shock twice but this did not solve the rear rolling. The top mechanic couldnt understand why this was happen. Superior Hyundai really doesnt have a clue why my car rolls. What can I do to have this fix?

I have purchased Hyundai EON car in India as company introduce it in market in the month of Nov. 2011, after two months company upgraded the model providing extra facilities and decreased rates. Question is, are we fool to give immediate response to new model by purchasing in high rates. So please upgrade our model also as otherwise we feel cheated.

My 2012 Sonata - I have 18,000 miles on my car that I bought last February. I paid $30,000 for the car and I already need 4 new tires. I would not have purchased the car had I known this. The dealership (Washington, PA) said they put junk tires on it to get the best test drive performance. This is unacceptable that I had to spend $500 9 months after spending 30 grand on the car.

On October 15 2017 my husband and I were taking my granddaughter home after an overnight visit. We were driving my 2013 Hyundai Sonata with Turbo engine. We were going southbound on highway 52 from Mount Airy to Winston-Salem. We have made this trip many times since my grandchildren have been born. We had been driving about a half an hour, my husband in the front seat, driving and my granddaughter and I in the back seat. My husband said the car is making a noise and doesnt seem to be running right. I am going to pull off at the next exit and check it out. I glanced over the seat at the dash to check for any warnings on the dash but didnt see any.What I did see was smoke coming out from under the dash. I yelled, I think the car I on fire! So as quickly as he could my husband pulled the car off the road and told me to unbuckle my granddaughters car seat and to get out. I got out and walked away from my car. I could see flames coming out from under my car and the back bumper was melting. My husband got out and got my granddaughter out. Some people had already called 911 but it was too late for my car. Flames were shooting up in the sky. The worst of the flames were around the gas tank where my granddaughters booster seat was located in the backseat. This car was well maintained and in great condition. I hope that someone finds out what caused this. It did have a recall for metal in the motor but I had already taken it in and they checked it out.

Ive procured an IX35 approx. a month ago from the Hyundai branch in Umhlanga, Durban, before I took delivery, there was a number of issues with the vehicle. The salesman promised that all issues relating to damaged drivers seat, back tail light, no door clips, etc. will be attended to. We agreed in writing that they will be resolved within 3 days. This never materialized. My numerous attempts to the dealership was ignored. I am also awaiting the registration of the vehicle which is also currently not done. I am at my wits trying to explain myself to the Sales manager and the salesman. The recent recommendation from the Sales Manager in writing that I must return the vehicle. I am comfortable with this and I kept asking for the last week now, when the deposit of 90 thousand rands will be refunded and the vehicle returned. I now hear today from the Sales manager that he will attempt to resolve the issues. I am now extremely frustrated and require that this matter receives urgent attention.

The airbag light was on in my 2009 Hyundai Tucson. When I took it to the dealership for diagnosis, it was found that a wire in a small assembly behind the passenger seat, that is attached to the seat belt, was broken. The dealer said they could not fix the wire because its a liability since it has to do with the SRS airbag system. There is no replacement part, so the whole assembly where the wire goes under the car, needs to be replaced and it costs thousands of dollars. The dealer contacted Hyundai and advised them that I want Hyundai to pay for this expense because it is not under warranty (60,000) and my car has 67,572 miles only. However, they responded back that Hyundai will not pay. This is a safety issue and I do not have the money to repair what I know is a defective part. I am extremely upset that they would not consider this an exception to the warranty rules, because it was never tampered with, only checked by the mechanic at the dealership and that is the only place I get it serviced. This is not normal wear and tear or a moving part and should last the life of the vehicle. And this is a serious issue.

We purchased a 2014 Hyundai I40 from the main dealership in Stratford-upon-Avon. We were contacted to notify is the vehicle of been through the workshop and was ready for collection. Within an hour I realised the clutch was faulty as it had to be pushed to the floor before you could select a gear. I returned it to the garage within an hour. The head of sales said yes, there is a fault on the clutches. We can do a temporary fix until Hyundai release the relevant parts to rectify the fault. What beats me why sell a car, knowing it has a defective clutch. I know I can return the car and get my money back but I have been assured by Hyundai UK. The clutch will be rectified by the middle of June. According to the dealership, there are hundreds of I40s out there with defective clutches. So if you have a problem take it back and demanded it is fixed.

This complaint is in regards to the Hyundai customer service team. I have been in contact with several associates and managers, concerning a state to state transfer of my vehicles registration since November 19th, 2021. On November 19th, 2021, I contacted the team (via (800) 523-4030) to ask the best course of action for receiving, completing and returning the required documentation for this request. I was advised to mail in the documentation, to the overnight office located at the following address: 5505 N. Cumberland Ave., Ste 307 Chicago, IL 60055-4301.The package was delivered on Nov 22, 2021 at 9:48 am and signed for by an associate. After not receiving any follow up, I contacted the team again on December 9th, 2021 to confirm delivery. No confirmation was provided and I was told they would be following up with their partners in Chicago. I followed up again on December 17th and the 27th, still no answer or record of previous conversations. On the 27th I resubmitted the state to state transfer request via email/secure message. I was referred to the escalations department and have followed up 5 times since as resent the email once. Including today. There is still no record of notes from previous conversations or requests previously sent.Today I asked for a 4th submission via secured messaging, a copy of my title and for yet another email to be sent to the titles and complaints department. None of which has taken place. I am currently paying monthly for a vehicle I cannot legally operate, due to the customer service teams blatant neglect for the last 2 months. Each time I call I have to repeat this story. Enough is enough.

This car (2008 Hyundai Santa Fe) has had multiple recalls on it. Several of them major safety concerns. One of them (NHTSA #10058931) due to an engine valve leak causing oil to leak all over the alternator. (I lost all control, power, etc on Christmas Eve barely making it off the road into a parking lot, but not a space). They fixed the front valve with the recall, but now there is a second valve doing the same thing. Not part of the original recall (at least a $500 fix out of my pocket) that at this moment I will get to be responsible for.This doesnt include the previous issue with the ESC or the new BAD electrical problem that affects the stop lamp illumination (so no brake lights), the ESC and several other things (oh, and Hyundai hasnt notified me of this new recall yet, but Im definitely having the issue). It can also affect the shifter and allow your car (when on) to be taken out of park when the brake pedal isnt pressed. Ive been supremely disappointed in the timeliness of communications on recalls, the multitude of recalls and the lack of willingness to fix all problems (e.g. the gasket heads). Ive included pictures of some of the recall statements from the NHTSA, etc.

I have had issues with the transmission not shifting properly when pressing on the accelerator. I have taken it back to the dealership several times and am always told that it is their new transmission and is normal. Finally, they said they had a reset they could do for it, this seemed to help for about a week. After this things got worse, it not only went back to the chugging with the transmission but also lost power when accelerating from a stopped position (like turning in front of oncoming traffic). I would pump the accelerator for it to finally go. I filed a claim with Hyundai, finally got a call from them and was told to take to dealership, of course they found nothing wrong, everything is working to “their” standard, and that it’s just their new transmissions. I said I had another vehicle (Not Hyundai) that has this type of transmission and it doesn’t do this, she said, Well. This is Hyundai Transmission. I am beyond Frustrated and Disappointed with Hyundai products and Customer Service! I will never buy Hyundai and will and have recommend everyone to NOT buy Hyundai!!!

I purchased this vehicle - Hyundai Accent GLS. I am very due diligence with maintenance & have the receipts to support this. After 3 years of owning this vehicle, the engine oil light came on. I took it in every time the light appeared. A diagnostics was conducted by the dealership with no reason. A fuel filler was replaced to see if this was the issue but again, light kept coming on. I went to Hyundai Canada as my warranty was running out, only to be told this was my issue. I recently tried to do a trade in, but was penalize for the engine oil light that comes on, a issue the professionals could not diagnose. This is a buyer be aware, I would recommend going with another brand as I was penalized for purchasing a Hyundai

Extremely pleased with my 2004 Hyundai XG350L. Years ago I would have never thought to buy a Hyundai of any type but was struck by what I saw in the XG350L. It gave me 11 years and 248,000 miles of enjoyment. Would buy another if I could afford it.

Hyundai has the worst leasing programs in the business. Do not fall for their lease plan. My wife turned her Equis recently. The car was 12,000 miles under so she thought she was fine. She had the Hyundai dealer wash the car when she took it in for an oil change. They used a pressure washer and took some of the pearl white off the plastic bumper. The manager said they have had issues with this paint and not to worry. Hyundai sent a person out to look at her car and write it up. She wrote down the paint issue. She said it needed a new tire. The tire in question was well within the safe range. Note that this vehicle was known to have under equipped tires on them and she kept the same when she replaced them. After 24,000 miles she had purchased two sets of tires. The Equis was their top of the line vehicle and their bottom of the line vehicles had more bells and whistles on them. My wife had asked before purchasing the vehicle about all of the things like bluetooth and was assured it had it but the salesman didnt know how to work it. That was a lie. She went back the day after purchasing the vehicle and was told Too bad, were sorry. Cant do anything about it. I will say it was the best driving vehicle weve had and I did enjoy it. The problem was the Hyundai Lease, they lie, cheat and dig into your back pocket. DO NOT LEASE THROUGH HYUNDAI. Purchase the vehicle outright or find another lease option. My wife showed the Texas Hyundai Lease manager her original correspondence and how Hyundai Lease didnt get back to her the first week she had it. They do not care about you, just the money.We are waiting on a recall for the white paint to get our money back. Tire places including the dealership said the tire in question was within code. The dealership said they would have waived all of the issues Hyundai Lease found. Remember, youre getting the car from a dealership but youre dealing with Hyundai underhand Lease.

2008 Hyundai Veracruz - We bought this car in the summer of 2010 and in 3 1/2 years, I have replace 13 bulbs in this car. My wifes headlight just went out again and this will be the fourth set of headlights, and no these arent the cheap ones either. Interior door panels are tattered. The engine has been great, no problems at all. The only other problem was with the air bag. The air bag light came on so we took it back to the dealer and they told us that it would cost us $1000 to repair it. Meanwhile, my wife had a little bumper damage that needed taken care of so she had taken it in to a body shop (not a Hyundai dealer) and he said that he had a friend that owned an auto service shop and said that he would take it over and see if he could fix it. We received a call later saying that the air bag light just needed reset and that was that. I really doubt that I would buy another Hyundai.

I purchased a brand new 2010 Hyundai Accent in October 2010. Since this purchase, I have had 22 visits to Hyundai. This car has been a lemon from the start. I have all documents showing the work needed to this vehicle since its purchase. I also contacted the head office and was basically told everything is under warranty and they refused to take back this vehicle. I have since had to purchase another vehicle because this 2010 Accent continues to break down on me. I want to get rid of this car once and for all. Any help would be greatly appreciated. I can send copies of all the work orders for this vehicle. I want all the money back that I have also spent on the purchase and repairs to this car. Thank you.

Purchased a 2013 Hyundai Genesis Coupe in May 2013. It unfortunately came to my attention that despite what Hyundai labels as Americas Best Warranty, that this same warranty will not be honored for the repeat breakdown that also occurred in May 2014. The problem that is being referred to occurred for the first time this past May 2014. When the driver made a left turn on a side street, he heard a loud noise coming from under the car. Upon further inspection, the vehicle was not able to be driven and therefore a flat bed came and towed the vehicle to the closest Hyundai dealership, which was College Park. Once the car was able to be inspected it was determined that the rear differential case cover bolt broke off; (actually it completed sheared in half) which in turn caused damages to the passenger side axle, propeller shaft, shaft assy, and flange assy. After a few days of going between the dealership and the manufacturer it was determined that it would be covered under the warranty and they then arranged for a rental car and began to do the repairs. After a couple of weeks, the car was completed and it was driven without any further issues until the most recent incident, which occurred October 9. Once again, the driver was making a right hand turn coming out of his work-place parking lot. Again there was a loud noise and this time the car was left totally inoperable. Because of the mechanism of the defect the car had to again be placed on a flat bed and towed to the College Park Hyundai once again. Again there was communication between the dealership and the manufacturer, but this time it was determined that it was NOT going to be covered under the exact same warranty that covered it in May; definitely something that was hard to figure out; how a different opinion was made this time. If you compare the work order from both May and October, once again you will see that the rear differential case cover bolt broke off; (again, sheared in half). As you can imagine this then in turn caused damages to the passenger side axle, propeller shaft, shaft assy, and flange assy. The warranty is not going to be honored and base the defect on the operator error or something along the lines of the way the vehicle was being driven. I find it hard to determine how the exact same defect can be covered under the main warranty at one point and then 5 months later have the exact same problem occur and NOT be covered under warranty. In addition, if you look at the repair order from the May event, you will note along the side Limited Warranty; parts and labor warranted 12 months or 12,000 miles, whichever comes first. So this is yet another warranty that Hyundai is choosing not to honor. I find it very difficult that a company can come to two completely different conclusions on almost identical defects.When we called the consumer affairs division, unfortunately we were not met with the courteous of individuals. And I can’t even blame this on someone having a bad day as with every time that we have had to call the consumer affairs office to try and deal with this problem, we again were met with less than professionalism. After discussing this problem and going between many individuals, you have come to the conclusion that now you are willing to split the repairs 50/50; and we still have not been offered a rental car to use while all of this is figured out. With your latest decision is that after it does get fixed (under warranty or partly under warranty), what warranty (or will there be a warranty) is going to cover these repairs yet again. It is unfortunate that it has come to this. I am hoping that Hyundai would honor the warranty that claims to be the Americas Best Warranty and fix the vehicle. If Hyundai does not consider this under warranty, then what next?? How am I to know what Hyundai warranty they will honor and what warranty they won’t honor. It doesn’t seem fair or ethical that a business manufacturer can decide not to cover a warranty just by saying so. It is a shame that a letter such as this has to be written before Hyundai will consider a different conclusion and come to the realization that the bolt that was sheared in half yet again should and does consist of a defect covered by the warranty. Anyway, after all is said and done they refused to cover it under warranty and estimated repairs at over $6000 dollars. I will never buy a Hyundai ever again and have been telling everyone to run, dont walk as far away from a Hyundai purchase as possible. Whatever happen to the customer is always right. Thank God for Lemon Laws; we will let the courts figure it out.

The mileage is about 9000 miles, it started to smell like eggs. I dealer and they gave me the runaround. I heard it might be the catalytic converter going bad but they said have that I have a check engine light on first, but the gas mileage is getting worse. Seems like they dont want to fix nothing. Dont buy the Hyundai Sonata Limited hybrid until they fix the problem.

My Hyundai Accent is less than two years old and has traveled only 14,000 kms. At my last service in May I advised the service center that a hole has appeared in my drivers side floor mat. I thought this was unusual due to the low kms and the fact that I mainly drive in bare feet not big boots. A claim was initiated and I was advised that it was denied as it was wear and tear. I could accept this if I had done a lot of kms in the vehicle however only 14,000 kms is not satisfactory. I have over the years owned a number of cars of various brands and travelled in excess of 200,000 kms in most with no similar problems. Is the construction of Hyundais so CHEAP AND NASTY that a carpet will wear out in such a short time. I had intended in keeping the vehicle but now think ILL REPLACE IT WITH ANYTHING OTHER THAN A HYUNDAI.

Bought a 2013 Tucson, 31000 miles 10/30/17. Purchased bumper to bumper warranty. Engine threw a rod 06/__/18. Warranty is voided due to failure to prove oil changes. After doing research I found out the engine has been recalled but only certain Hyundai and Kia models. Although engine Theta ii is same and has many complaints, the Tucson hasnt been recalled, but needs to be.

Brought my 2015 Santa Fe in the middle of March 2021 after my mechanic reported engine issues. Dealership refused me at the door, after waiting an hour, and said there was no sound. 7months later, problem obviously worsens, and this time - wow, they found the same problem I reported 7 months prior. Did I mention my 6 year old vehicle only had 55,000 miles at the time I first reported this? What kind of quality engine starts fading at 55,000 miles - especially when the vehicle is primarily used to shuttle children to and from activities. Since it was bought used and past the warranty mileage of used cars (which why should the 100,000 mile warranty vary based on a car being used or new - perhaps because they know they can screw more people with said advertising?), Hyundai would only offer us 65% which might be okay if Hyundai engines weren’t 25,000$ (Are they using gold or some other precious gems in there?).What I’m also struggling with is the fact that smaller model Hyundai engines are being recalled left and right and totally covered. Well my semi larger sibling to these recalled vehicles is also experiencing this engine issue, so I beg you to consider this is an issue outside the smaller suv. The story doesn’t end there - so stay with me…Just over 2 months later (and a few days after completing a rating they sent me - ironic?), I hear back from the manager. They want to help me out - can you believe that!! I thought 2022 was going to be my year (despite Covid still going on and both my children having a stomach bug at the time of the call). There was one catch. Corporate would be more likely to work with me, IF I was willing to rescore them “as an act of good faith.” Well what fool would rescore them without a new offer proposed? You guessed it - this fool. In my defense, I wanted to know the percentage before rescoring, but of course that wasn’t possible since the higher ups had to make that offer. I figured - what do I have to lose?A month of me calling almost daily to find out what rescoring did for my problem resulted in nothing. Nada. Not a fraction of a difference because I don’t get my car serviced there and some other **. Which is ironic since their mechanics were the ones who didn’t notice the problem after my mechanic sent me there (now more than 10 months ago). Any respect for Hyundai (do you really find it acceptable for your engines to die at 55,000 miles?), any hope that they cared about their customer safety (I mean who would want their family driving in a vehicle that could leave them stranded after 55,000 miles), are lost. I am deeply disappointed with how much time I have wasted trying to work with a company that in my option is a scam. I’ve requested another rescore - think it’ll come as quick as it did the last time??

I can create a quote online for a 2012 Hyundai Elantra Limited. It has a black exterior, beige interior with the tech package and without the cargo net, cargo tray, floor mats, ect. When I asked the dealership, they never have these. They refused to order it, stating Hyundai does not take request. Additionally, all the cars on their lot have the crap I do not want (cargo net, cargo tray, floor mats, etc.) This adds up to $400 worth of junk. I asked them to remove it and they wont. Shouldnt that make it a Standard Option? If that is the case, isnt that false advertisement? The website advertises something that the dealerships will not deliver. I am reporting this to the Better Business Bureau and suggest others to do the same.

Secret room scam artists. Leased a car for my daughter in 2011.. When the lease was up we went to buy the car out due to the overmileage on the car and decided she really liked the car. After showing her this fabulous 2014 car they made a very appealing deal to her and she agreed to lease again. They bought her car and said they would pay the overmileage on the car and she is free and clear to lease a 2014. Ohh wait.... You want to keep the same payment??? Well then they said you have to put 1800$ down in order to keep payments where they were... Wait let me speak to my manager...Away to the secret back room to see if deal can be made but first initial this to show what you want your payment to be... Huh? Umm ok? (Btw my husband and I own 5 vehicles and the only place that has a secret back room is Hyundai in Dickson city).Ok long story short she signed and gave them $1800 for this 2014 Hyundai Elantra. 1 month later I got a letter stating I owed the overmileage on the 2011 Hyundai bought back off me to get me into the 2014. When I called Greg (my sales guy) he said he talked to Ray and it was simple mistake, not to worry, its all taken care of. We bought your car, therefore we paid your overmileage...Month 2 I get a second notice that my account on the 2011 is past due with interest $1592.27... Husband and I personally went up and again Ray, max Carlos, never came out of the secret back room but again I was assured it was taken care of, we bought your car... Yet no manager had the time to come out of hiding in the secret room. Finally a collections agency calls me and tells me I am placed in collections for an unpaid balance of the overmileage on my 2011 Elantra! They advised me to go to the dealership and advise them they need to either cut me a check for this amount or be on a conference call with me to clear this up.My husband and I go to dealership and demanded to get on a conference call with the cowards hiding in the back and was denied. I repeatedly kept asking for Carlos to please come out of hiding and talk to us like adults and make the call at the desk we were at. We were then told he couldnt because his computer was different and showed more info than the ones on front. Umm ok? So we said fine we will go in the back where Carlos is and use his phone and computer screen to straighten this out. Ok heres the best part... We were told Its very busy and dangerous back there. My husband responds.. Is there a car on a jack waiting to fall on our heads??!He absolutely denied us a conference call and our issues werent resolved until 2 days later when I contacted the collections agency and told them what I experienced... She immediately called them.. Had me on line and spoke with Carlos who agreed to pay my overmileage like he should have in the first place! Bottom line its a very shady place and they are hiding something or that conference call would have not been a problem!I have never ever been to a dealership like this and dont plan on ever going back... Except with my attorney if I get one more letter. I plan on contacting the attorney generals office, Better Business Bureau (oh wait they were already reported to them) and vow to never ever do business with them again. I never once got an apology but surprisingly they expected me to thank them for trying to help lol. Ummm thanks?

I will start with I love my car, it’s a beautiful blue, fits my family well and it is a delight to drive, when it worked, but I am saddened by how my newer vehicle had a catastrophic failure with all warnings and bells that are supposed to come in play, not work and leave my young child and I sit on the side of the road on a hot day, and then get the run around between corporate and the dealership. I am an essential worker and I must get to work and get my child to and from care daily. I am being told my car is listed as a rental car, um, we bought this car from a dealer for our family car. I work at an accounting firm, this car is not a rental. It gets my little family to and from point A to point B, so someone needs to correct this paperwork error which we have been asking for. Second, I am being told that my vehicle’s warranty doesn’t move to the second owner yet. On our purchase paperwork it states in 1 place that we have the factory warranty with the purchase and in a second place it states in very large font, WARRANTY INCLUDED, the dealer will pay 100% of the labor and 100% of the parts for the balance of the factory warranty of 10 years or 100k miles. We had the vehicle towed to the dealer per what the engineer at corporate advised my husband to do. It has been a week and we are getting the run around on if anything will be fixed and if we can even get a loaner car. We work overlapping times on the other sides of the county and cannot possibly share a vehicle. Unable to find rides every day, one of us had to miss multiple days of work dealing with this. My car is a 4 year old Hyundai Tucson that is equipped to warn you if you have low tire pressure, a door is ajar, oil is low and so on and so on. Somehow, no warning at all, and very on time oil changes, my car made an odd noise going up a hill, and then it died. The engine seized. How can something like that happen on a 4 year old car, less than 100k miles and none of its warnings throwing red flags and there wasn’t any codes either. Did I mention my husband is a mechanic. This is not normal and I don’t understand why we are getting the run around between the dealer and corporate. A loaner car should have been approved immediately along with the warranty work. I want to be able to continue enjoying my car that I’m still paying for. :(