I am writing to you today regarding my Hyundai Sonata Hybrid that I bought brand new in August 2016. It’s been less than 2 years and we already had to take our vehicle to the mechanic 4 times to the Hyundai maintenance service. After going to Hyundai mechanics numerous times they are still uncertain about the fault in my vehicle. My wife and I have been very disappointed with our first Hyundai Sonata. Numerous times we have gone back to the Hyundai maintenance shop to attempt to have our vehicle fixed, which then follows up with me getting a rental car for the day. The very following next day I have to pick up my car again as the mechanic tells me the issue is resolved but it’s not. I’ve listed the days below for details when my Sonata has malfunctioned.Heading from Santa Clara to San Francisco about 40 miles drive. Was looking for parking and when in the middle of the road my vehicle decided to stop without any warning. It wouldn’t start and we had to wait about 20-25 minutes for my car to start again. We followed up with Hyundai the next day and they said they didn’t find any issues with it. Therefore I wasn’t able to have any record of it in the Hyundai maintenance system.The second time it occurred when my wife and I were heading to Long Beach for our Babymoon. Our issue happened multiples times during our trip. Every time we stopped by at the gas station our vehicle malfunctioned. We had to wait 30 minutes before the car would start again. At that time I felt very unsafe as I had my pregnant wife with me and was hoping the car wouldn’t stop while I was driving. Due to the malfunction, our trip was not only delayed but dangerous for my wife.During this time they had found a fault in the vehicle and had to replace BMS. Invoice number ** on Feb 7th 2018. Our third accident happened after getting my vehicle back from the maintenance, I had to go to SF Airport to pick up my friend and the car stopped again! Replaced OPU, OL Pump Unit. Invoice number ** on Feb 14th 2018. The fourth accident happened when we had an emergency and had to take our dog to the vet for his surgery and after dropping him off my car stopped again! Replaced PRA. Invoice number ** on Feb 20th 2018. Mileage of my Vehicle still under 50,000The Hyundai service center has not been able to find the problem and resolve it even after having numerous types of test. After going to the Hyundai service center numerous times, I have the fear of my vehicle of being very unsafe and I don’t want to take any kind of risk with my family in it. I am afraid that my vehicle will stop at the stop light or worse during the drive. Looking forward to hearing back from you regarding Hyundai Malfunction Issue.

I have had several trips to Hyundai for the airbag light staying lit all the time. They said that there was a problem with the sensors under the drivers seat and fixed it. The problem continued, and after the third time, Hyundai said they could not cover it under warranty. Then a recall letter was sent to me, and I had it fixed at no charge. Last week, I was in an accident and totaled the car. I hit someone going at least 40mph, if not more, and the airbags still did not deploy. Nobody was hurt. One of the selling points the dealership used was the safety ratings and the airbags. What a joke.

I purchased this car used. The price was a very good deal for me since at the time I had no car and very little money to work with. My car is a 2002 model with 258000 miles and still drives well, easy to maintain and has been very dependable. I am so sure of this car continuing to run well. I love the color which is a silver grey. I like that my car has 4 doors which makes it very easy if there are more than two people going somewhere together. I am investing in a new set of tires for it in the next few weeks. I have not had any serious problems that have cost me a large sum of money, only the ordinary expenses that goes with car ownership. I wish I could change how many miles is on it but I cant do that.

My car died. Dead battery before 2 years. Took it to Hyundai. They said I was 5,000 miles over the mileage and would not pay for a new battery. The service department says in a Goodwill request for Sunday to pay for it and they denied it. Ive contacted Hyundai consumer affairs, ask them to please do something about it then call this meeting 2 years old and then the night everything also so he does not take care of their customers.

I bought four units of Hyundai Starex at my country, Malaysia. My Hyundai Starex MPVs were registered under Malaysia numbers. I bought the first two units in 2009, another unit in 2010 and another unit in 2011. Now, the first unit, that has 178,000 miles, encountered some problems. Whenever I made a turn, the vehicle is moving and it is becoming dangerous. I also have problems with the aircon compressor. My question is, are these two items still under warranty?Malaysia Hyundais slogan is very attractive: Warranty under 3 years or 300,000 miles. But when I made a claim, they said, sorry, there is no warranty for your vehicle. What? No claim? My vehicle has never been in an accident before. Apparently, your slogan is only meant to cheat us. I am very disappointed with Hyundai Malaysia.

Whatever you do when you buy a Hyundai, carry Emergency Roadside with your insurance company. DO NOT RELY ON THIS PIECE OF CRAP SERVICE! Especially when it comes to your safety! Locked keys in car, as well as money, credit cards, and of course, cell phone. Only had new Accent about 4 months, decided she has it out for me. Ive never had such bad luck with any of the possibly 20 cars Ive owned. Im not here to write all my complaints about this gas guzzling, gutless, cheap economy car. But the 800 # on the window? Scrap it off and toss it. Wont do any good, unless you have your phone, flashlight, eyeglasses, and nothing better to do than stand in the rain, at night, in a sketchy hood in the dark fighting off bums for almost three hours. I dont care what youve heard about Hawaii and Aloha spirit! Most Local People HATE ** people and do not like to be bothered by us in time of need, no way no how. Ive lived here many years and can tell you Aloha is a farse, like, an honest politician. Kid at gas station did NOT appreciate my asking to use the business phone for an emergency, then called number on car door, was still daylight so could read vin #. Took forever to answer all the questions, then the customer service guy said he needed callback #. Told him I didnt have one available, the business phone was not happening, and my phone is locked in car. I was very descriptive of my location, no callback # available but was assured, within an hour??? I would be assisted but need to stay by car. So hour and a half go by, no one. I reluctantly asked kid to use phone again, called 800 # again, they had no record of my first call, so again they want my vin #, dark now cant see it, my name, phone #, email address couldnt find my ownership anywhere, they need a call back #, Im pissed at this point. They would not be able to promise help without callback #. So tried to break out back window, kid from gas station finally feeling sorry for poor 60 yr old woman in the rain and the dark, assisted me with calling a nearby locksmith. Almost 3 hrs later and $250 cash!!! Not even gonna bother with asking for any refund, ya already know theres fine print somewhere excluding the hardship I went through. So, because the car is crap, roadside service is crap, warranty will be crap when I tell em to shove the $60, less than 1000 mile, every three month oil change, without even so much as a vacuum job. Wait til they see the back window I tried to bang out with a rock! Screw it. Crappy car. Crappy service.

My I20 had a heater radiator failure, I took it to Group 1 Hyundai Midrand. It took them 4 days to tell me that warranty has approved to fix. In the interim I asked for a quote as they were not calling me or saying anything. I had to leave go there and then two days later the workshop manager sends me an email stating that warranty approved and the part is in back stock from Korea and should take 21 days. Thereafter a week later I went to the branch to see on the progress. The parts guy didnt give me much. Promised to call but never called to date. You call they promise to call you back but never do. There is no customer service at that branch. Nothing at all.

I have purchased 3 new Hyundais in the last 4 1/2 years. I would consider myself a loyal customer. On 8/19/18 I stopped at Jenkins Hyundai in Ocala, FL. to purchase my 4th Hyundai in 4 1/2 years. I had with me the internet information on the SUV I was going to purchase. Listed below plus the window sticker posted on their website.Detailed Pricing. Stock # : Y5005 / VIN : KM8J33A21JU683376. $30,800MSRP. $1,000Savings. $29,800 No-Haggle Price. $2,500 Hyundai Offer. $500 Hyundai Offer. $26,800 Final Price. $500 Conditional Offer. $500 Conditional Offer. $400 Conditional Offer. When I sat down to purchase the SUV I was told the price was just a little over $35,800 because of the added dealer extras. This information wasnt listed on the website (as you can see above). I came to the dealership to negotiate the price listed above $26,800 and was told I could purchase the SUV for $32,800 plus tags, taxes and a dealer prep fee of $899.00. As you can see above $26,800 Final Price. Only a fool would fall for this scam!I ask why they didnt list the $35,800 on the internet and their answer was we dont have to. This is totally dishonest! In doing some more research on the SUV and cars on the Jenkins lot I discovered most if not all are priced this way and are not listed on the website. They are all similar to the deal I was served up. The bottom line is that the website price is a scam to get you to the dealership so they can rip you off. This was a horrible experience. At previous dealerships when purchasing a Hyundai I was treated with respect and they negotiated in GOOD FAITH! You should be ashamed for having a crooked dealerships like this one!

2008 Hyundai Sonata - Driving to work 2 weeks ago, I noticed the rear end of the car felt strange, some movement in the rear end. As I was driving something happened in the rear of the car. I knew I was going to wreck - my car moved so quickly and spun to right, knocking me out. From my understanding of the wreck from a man who observed the wreck - I flipped multiple times, was on my side, landed upside down and slid upside down fast and for some distance and hit a tree (?), a stump came up inside the car - Jaws of Life had to remove me. I am recovering and a guardian angel had to be with me to have survived this horrible wreck - something happened in the rear of the car - there is a recall for a crossbar in the rear suspension that can erode due to snow, salt etc...?

The vehicle is a bit noisy. Not the most comfortable car I have sat in. Eventually the seat belt on the drivers side was hard to fasten. Like the locking system, the rear camera and rear washer whipper.

This have been happening for about a week or so. When I would stop at a traffic light, my Sonata would jerk and sputter then cut off, then I would have to start it back up and put it in gear go, then I would come to another light and it would do the same thing, but none of the check engine lights ever came on. Then yesterday, I was driving and trying to pass a car. I noticed that the car would not go past 60 mph and the tech only got up 4000 rpm, so I pulled off to the side of the road where the car stopped on me. So, I started it up, but then none of the gears would work, and I noticed that one of the check engine lights came on, so while I was waiting for a tow truck, I started the car several times. Each time that I started the car, none of the gears would work and none of the check engine lights were on.

Do not use this car dealership to buy a used car. I bought a 2005 Mercury Mountaineer. The car was used and I realized used cars have problems, but they knowingly reset the engine codes on this car to clear bad catalytic converter codes out of the car computer (there has to be laws against this). A couple days after I had purchased the car the check engine light came on. When I took it to a local dealership the dealer told me that with a reading that high the cars had to have been bad for quite some time. So the car was misrepresented to me during purchase. The car also had traction control light on and traction control not working, a problem with the accelerator (which could be the transmission I dont know yet) and a cracked windshield. The car also had 4 different kinds of tires on it, a couple had dry rot and didnt seem safe to me (consequently I replaced the tires first, they werent safe). The online listing didnt represent any of these details and neither did the dealer. I drove all the way from Dallas to Sherman to purchase the car. After spending the time to drive from Dallas to Sherman we got the sum total of about 10 words out of **. This is after he told us he would be available when we got there. Instead he worked with someone that was obviously buying a more expensive car. Dont buy a car from liars and cheats, stay away from this dealership. This dealership clearly should get out of the used car market, most new car dealerships stand behind the used cars they choose to sell on their lots and guarantee them. This dealership however does not fall into that category. You may be ok buying a new car here but I would strongly advise you to not buy a used car from them. They shouldnt be selling them. To top all of this off, they knew I was buying this car for a first time 17 year old female driver. Can you believe it, shame on them. I will fork out the money and fix what they should have. All I asked is they help cover the catalytic converter because they are at fault with this. I would have done the rest. But they refused so I am choosing to review them and let the consumer chose to use them or not based on my review. I hope you dont for your sake.

When I purchased my Kia (At Hyundai), it was used so the dealership offered me an extended warranty that they sold, so I bought because you know, it’s a used car. Well last week my engine locked up on me randomly on the highway so my initial thought was “Call Hyundai because they sold my warranty to me.” So I did, and they came and towed my vehicle. Well until my extended warranty covered my repairs, I could not get a loaner so I was stuck with nothing. The next day I called and they informed me that I needed to provide proof of all my oils changes but I’ve only ever gone somewhere once to get it done. Others were done outside of a shop because I mean a lot of people do that (wasn’t done by me). They needed AT LEAST two from an actual mechanics shop (per my warranty although the warranty just states I need proof of oil change even though just giving them a receipt wasn’t enough). Well I didn’t have what they needed. So they asked if they could be approved for 2 HOURS of labor so they could get to the issue of my locked engine, through email, which was fine at the time because I was like whatever I just need my car fixed and I thought they were trying to help me out. Well two days go by, I had left the GM TWO voicemails, and no returned call so I drove up there myself to talk to him. THAT WAS A JOKE. He basically said my warranty wouldn’t cover it because it looks like it was a neglect on my end but he wanted me to keep it there “just in case”. A couple days later I find out about a settlement going on between Kia & Hyundai where they are having to replace certain models engines (A LOT that is) because of the recall on them. Hyundai swore they spoke with someone at Kia and asked if there was any recall or extended warranty on my motor, and the guy at Kia said no. COME TO FIND OUT that is NOT what the guy at Kia said and what’s crazy is Hyundai KNOWS about the protocols for this recall on my motor because they have the same issues with theirs!! They then blamed me for it not being fixed and having to owe because I “interrupted” the inspection being done by Apex, but the ONLY reason I did was because I needed a loaner ASAP and Kia promised I’d have one as soon as I got my car over there because they knew the issue fell under the settlement agreement that Hyundai knew about too but stated they were told I didnt have an extended warranty with the settlement which is why they went through Apex. But, Apex would have seen the engine was locked and known about the settlement which would have resulted in them denying the repairs. AND HYUNDAI knows that they would’ve have had to send it to Kia anyways due to my engine being locked, but they decided to take it into their own hands so they could make SOMETHING off of me. I not once signed ANY paperwork because they were communicating with me through EMAIL (how professional I know). And then the service department got MAD at me because I called and tried to get ahold of their GM (that was a joke, HE is a joke). He never returned my calls, so I went up there myself and spoke with him (that was also a joke. I don’t even see how he’s a GM).Needless to say, they will not give my car to Kia until I pay them $600 when I only approved them for 2 hours of work. And when I mentioned this, the service manager said it was because they had to reassemble my car before they could tow it, which is fine but I NEVER got a call about this or ANYTHING. When I mentioned THAT, he then replied with “Well I can disassemble it and you can come pick it up that way then”. When I say I will NEVERRRR give this sorry dealership my money EVERRRR again, I mean this with everything in me!!! They take advantage of the fact that I’m a woman and I don’t really know what’s going on.They tried to say “Well even if you pay the $600, you’ll get reimbursed by Kia for it” and after speaking with Kia’s director he informed me that that is NOT true and that it would be EXTREMELY tough to get them to reimburse me. This Hyundai dealership has taken my niceness for granted, and I hope that NO ONE ever gives them their money!!! I know $600 doesn’t seem like much, but I pay for EVERYTHING that goes on in my life, by myself (w/ Carrington’s help too) and I refuse to give my money to these hateful, disrespectful, worst communicators, ANY OF MY MONEY. This place just wanted to make SOMETHING off of me because they knew they’d get basically nothing. What’s sad, is if my car could just get to Kia I would have a brand new motor due to the settlement and be in a loaner car. Right now because of Hyundai, I have gone two weeks having to depend on my mom. And I will be contacting the BBB.May I add that the service department made it very clear that I pissed them off by going to the GM. I am a college student and have two kids who I have to get to school every morning as well as myself to work!! And I’ve been without any kind of vehicle for two weeks. They have ZERO signed papers by me, and I just can’t believe this at all. The service manager said word for word “Well if you’d like I can disassemble it and then you can come pick it up” all because I said they never called and asked for my permission before doing something that would cost me this much.

3 weeks ago, I bought my 2016 Genesis Coupe and the car salesman did not tell me that the car was going to be very low to the ground, about 3 inches. Yesterday, as I was pulling into a parking spot, the front splash shield guard under my car, got stuck by the parking stopper made out of cement and as I pull back out, the splash shield broke off at the right side. I took the car to the Hyundai dealership to get it repaired. Well, it is going to be over $1,400.00 lots of damage for a little accident that should not had happened, if they would had disclose the height of the car. Just because no one told me that the car is very low to the ground and the splash shield may get stuck and break off as you pull back.

I have had nothing but issues since I bought this car. I bought a 2015 Elantra Sport, with 800 miles on it in October of 2015. Seemed like a great car. I got a good deal (I paid 18,000), its a top trim level so hopefully the quality would be good. First thing that happened, the dealership insisted I change the oil every 3,000 miles. The service manual clearly states 7,500 mile intervals. They scolded me and told me to bring it in more often. Okay fine, whatever.Second, the dealership did a recall repair (I never approved, they just did it) to my sunroof, which resulted in a damaged headliner, AND they dropped a screw in my defroster vent that I could hear roll around as I would make corners. I took it back and Hyundai approved replacing the headliner. They also took the dash apart to retrieve the screw. The work order said removed debris, the tech didnt remember what he took out. It also still rattled and then produced a different rattle above 75 MPH. (So much more higher quality coming from the top end trim level). I should note they had the car for several days, no loaner car was given.Next, I noticed my steering column was loose after they disassembled my dash. I could move it side to side. Also the clutch squeaked when you released it. And the dash still rattled. So I took it back in. several days later and no rental car, the steering column was within spec, they couldnt replicate the clutch squeak, and they werent allowed to fix rattles and squeaks past 5,000 miles or something like that (came from the service manager). Next issue, the AC goes out. Its Texas. Its July. Its hot. Can i get a loaner car? No. They werent sure if it could be fixed under warranty (30,000 miles now). How is this not under warranty?! They had the car for several days. Turned out the AC compressor failed internally so it was replaced under warranty. No loaner car.Now, most recently. The car has 59,700 miles. The engine starts to make a noise that sounds like a high speed rattle. My guess was the water pump impeller rubbing. So I took it into a different dealership. This time they cant diagnose it, but its easy to replicate so there is no doubt theres a problem. 5 days goes by and they finally set me up with a rental car through Enterprise. One month goes by and they tell me they are going to replace the engine. That opened up a whole new set of issues. Apparently, the engine in my two year old car is now obsolete. Instead of buying a long block crate engine (like they originally told me) they are buying a short block and sending the engine off to an outside repair shop to build it.I went to the dealership to look at the engine (I do a lot of car repair, and Im a Mechanical Engineer). The timing chain is hanging slack and theyve removed one of the camshaft retainers. The car is parked outside, with no valve cover. Lovely. They tell me the engine is being replaced due to lack of lubrication (very vague and general). My guess was broken timing chain tensioner. I saw no low pressure light, and there was no presence of metal in the oil during the last oil change (I had a sample sent to a lab for analysis). They told me that its a good thing I brought it in when I did. Because my Powertrain Warranty Expires at 60,000 miles! Apparently, because I bought it used the 100,000 mile warranty doesnt apply to me.Well that was it. Im getting rid of the car. I asked them to give me a price on what theyd buy it from me for. They responded with because its having major engine work, we can only give you $6,000. So basically. A $24,000 car, in two years, and 60,000 miles, becomes worth 25% of its original value. I am never buying another Hyundai.

Purchased new 2013 Hyundai Elantra Limited, do not recommend buying this new or used. Driving highway 100 miles daily, at 60,000 miles had to replace all struts and shocks. Have since replaced all 4 wheels. On 4th set of tires, at 90,000 miles had to replace rear struts and shocks again. Replaced brake calipers as well because they lock up causing the rear tires to be dragged creating flat spots rendering the tire useless. 100K warranty means nothing when everything besides the motor is breaking down daily. I will never purchased a Hyundai again. Honda here I come!!!

I leased a 2015 Hyundai Veloster back in July and since then I had nothing but bad experience with this car. Currently it sitting at 5897 miles and already I had to do an alignment. At 2157 miles I caught a bubble on the right front tire and went back to the dealer where I leased it. Right away they told me its my fault. The warranty I was talked into getting at time of purchase was not valid for that work. I was super upset. I know what the man said real clearly. Wow talking about standing behind your product which these people DONT do. Now currently Im having back camera and connecting problem with Bluetooth. I been wanting since September about feeling unsafe about the handling while driving to come with an agreement to trade the car for another Hyundai. I will NOT GET ANOTHER HYUNDAI EVER. I cant believe I have to drive this car like a 80-year-old woman. It take bumps hard. I have to worry about not getting another bubble on the tires. Also when driving over 40 miles an hour car tends to fishtail. Oh well I guess for the next two and a half years I will be making a long service record of this car and well be bringing it into the dealership for every little noise that comes out of it. I wouldnt mind spending a little time at the dealership with free Wi-Fi and free donuts and free coffee. Hyundai is forcing me to stay a car that I feel unsafe with so I will be doing my part and giving them a LONG CARFAX service record. Lets see how they will sell the car after me.

Well I had reached the 100000 mile warranty and engine failed. It is a 2014 Hyundai Elantra. Hyundai consumer refused to pay for another engine. This is BS. I am still paying on my car and this should have never happened. I will never buy another one. I always kept up with the oil changes!

I purchased a 2013 Hyundai Accent, and the ABS Light captions when I start the car? My Gear shifter is so difficult to take out of gear, my hand hurts... I guess this is normal for this type of car?

Hyundai Finance and Leasing have given me the impression that they think its a great place to work, if it wasnt for the customer. Hours of being on hold. Not getting through. Then Getting through, just to get forwarded to another department, which usually gets you disconnected. Total incompetence! Total lack of any basic communication skills or work function. Cant even catch up a late payment due to no statement being sent, after 36 consecutive ones. No person to talk with to resolve anything. Steer clear of this car company.

I currently own this 2015 Sonata limited and have seen very little of it lately. I purchased this car in October 2015. After around seven months of ownership, my battery went dead. I called service. They jump the car and figured that was the end of the problem since it was a very cold morning. A few days later the same thing happened again. Called the service. They jump the car. This time I drove it to Star Hyundai service. The manager at that time, Mike told me that there was nothing wrong with the battery and they were not replacing it. This was after two hours of trying to diagnose the problem. He tell me if it happens again I should have the car towed in. That is exactly what I did a few days later. He still refused to admit that there was something wrong with the battery. I then contacted the dealer whom I bought the car from who put the screws to him and he finally changed the battery. I thought this was the end of the problem. Wrong! This problem has repeated itself several times over the last few months. I have had three new batteries since the original battery put in to this car. I only have around 16,000 miles on the car. After the issue had escalated I contacted their customer care department. I was given a case number and a really horrible case worker. He never answered his phone, was very slow to get back to me. Kyle **. They advertise great customer service. HORRIBLE!!! I was forced to hire a lemon law lawyer. My car is presently in the shop going on 26 days. They could not find the reason for the battery failure. Fortunately for me, I was given a loaner. Now I am just waiting to see what they are going to do as far as replacing the car or offering me a buyback. I certainly dont want a replacement. This was my first and my last Hyundai purchase.

In September 2011, I purchased a 4 ton truck from Hyundai East Rand. I was told that the truck was 4 tons and therefore it could carry a load up to 4 tons. Upon receiving the registration documents I realized that the truck was registered as a 3 ton truck. When I inquired about this, I was told by the sales person, Allan, that this was a fault by Korea. Apart from them selling me the truck under false pretenses, the front cabin of the truck is not straight, the radio keeps skipping channels and switches on even when the trucks ignition is switched off. The truck is sluggish and doesnt feel like a new truck. The engine is rattling, the interior is coming loose and the faults just continue. I have laid a complaint with customer service, but the guy, Sibusisu, just passes the buck and sends me from pillar to post. The dealer principal, Gavin, is not interested in talking to me to sort the problem out. They have taken the truck in for 7 days to identify the problems and they havent given me a replacement truck nor have they compensated me for the loss of income. It is no fault of mine that they sold me a truck that is not up to standard. I need compensation and a 4-ton truck! !

I purchased a used 2009 Hyundai Accent last November (2014). I have had nothing but problems with this one car owner vehicle. It is a piece of work. I am responsible for paying over $10,000 for this vehicle, that doesnt even run. What can I do and what are my options? Someone has to help me. I am having a meltdown. Is there anyone out here that really cares and gives a damn?

Yesterday I put my car for service. In my car there is little bit problems like my boot is not open quite often, my GPS is freezing etc. I ask that guy to check. He told me Hyundai didnt give him money to check what is the problem. If it is not working then they will fix. I told him I bought a headache with my money. I am not happy with their attitude and expression. I will never recommend anybody to buy Hyundai. I will sell my car as well.

I own auto repair shop. Also I have a dealer license, I purchase a 2016 Hyundai Accent @ auction with 25000 miles, car runs beautiful, but we notice some weird noise when we put it in reverse. So we took it to this dealership (PRIDE HYUNDAI LYNN, MA). Long story short need a new tranny, dealership and this car company refuse to replace it because they said car was involve in an accident. Car is clean title, CLEAN CARFAX or CRASH REPORT, this F... people dont even know how a car runs. They only base everything according what a book said, STAY AWAY FROM HYUNDAI!!! THE FAMOUS 10 YEAR/100000 MILES FACTORY is a complete crap. Stay away from Hyundai!!!! For your own good.

I do not understand, and I will try to summarize my experience so as to save everyone the grief of reading an extensive unpleasant experience. In short, I have leased with Hyundai since I was 20 years old. I am 24 now, and this car (so am on my second lease now) is one of the biggest regret of my young adult life. For my previous leased vehicle, I was hit with a bill of nearly 5,000 dollar, which a very big chunk of that money did not apply to my actual balance since I continued to lease with them. After the proper deductions, my bill went down to about 3,600. That is fine, except that each time I called to have a number confirmed, I received a different quote. I once called literally sobbing because I had no idea what to do, in which I was “helped” by a woman that talked over me the whole time, was terrible at explaining anything to me, and told me I could “get a second job” to try to pay for my balance. Okay. I paid the money and received a voicemail (not very clear to make out what it said) saying something about my balance. I called back to try to get back to that person, had their extension and everything to confirm that they received my payment, and literally spent 20 mins on the phone with someone, intermittently getting put on hold, only to be told they could not find the extension or the balance I was speaking of. I finally have let it go and assumed that they received my payment. This is the gist of that experience. Today, I called because I am having trouble with the radio playing over the music I am streaming, so I called to get help. The lady on the phone said “we don’t help with that, I can give a number of you have anything to write down” and I said that I was driving, asked if I could get forwarded to the proper place. So she forwarded my call, and a lady answered and I could not hear or understand her at all. Finally, she spoke closer and I could hear her louder but still not well. I explained my problem, she said “yeah we don’t help with that” so I told her I was forwarded and didn’t know what to do. She literally said “thank you have a nice day” and hung up. HUNG UP. I was mid sentence and baffled and honestly, I am starting to figure things out on my own whenever I have a problem with my Hyundai vehicle, because customer service has been so incredibly unhelpful, rude, and appalling to interact with, honestly. It’s so shameful, and I am not sure if this is normal? Do other vehicle companies do this to their customers? I am planning to purchase my current vehicle so I will be with Hyundai for a long time, which sincerely fills me with dread and I am starting to feel resentful. This has been a terrible experience since the start, and I don’t call anymore to spare myself the stress of interacting with these people. I don’t even have the words. Just absolutely terrible.

2007 Brio door handles break easily.

They have exaggerated mileage claims. Hyundai refused to help with my complaint about their claims of 30 mpg (city) and 40 mpg (highway) on my 2012 Elantra. I have yet to get 28 mpg while driving as economically as possible.

I purchased a 2013 Elantra in July 2012. I like a lot of Hyundai owners got the notice of the MPG error. It was nice that Hyundai was attempting to compensate the consumer. I now have nearly 46,000 miles and the car will be 2 years old this July. When I purchase the Elantra , Hyundai advertised 40 MPG, highway mid 30s city. Within 6 months it dropped to 32 MPG. My Elantra gets 22 to 24 MPG. I think its time to get a lawyer. I wouldnt recommended a Hyundai to anyone. They sold me that car knowing it didnt get the gas mileage they advertised. Cant trust them, dont buy one!!!!!! .

So I purchased a 2013 Hyundai Veloster with 34k on it. 7/12 my car started acting up losing power and I guess I would call it vibrating. The car only had 80k in miles on it. The dealership that I took the car to for service for the whole time the car ran said something about a #2 cylinder was bad and that they recommend doing the spark plugs too. I drove my car there daintily only on city streets, no highway, regular street speeds. According to the mechanic at hyundai after they did this the car would no longer hold combustion. Prior to this episode my car ran pretty good and was well maintained as well. Proper oil changes and maintenance as well however I did notice that it seemed to be going through more oil than usual and I had mentioned this to my service rep at Hyundai and he recommended that we start to monitor the oil consumption between oil changes and to start coming in every 1000 miles which I did. 7/7 I brought my car in to have the oil checked as it was just before the 1000 miles and I had plans to drive the car to little rock Arkansas so I wanted to make sure all was ok with my car as I always do before taking a trip in my car. So I barely make it back and the car started like get stuck in lower gear and make like a revving sound and but wasnt going any faster and the check engine light came on and was blinking and while blinking the car just didnt act right but if I turned the car off and then turned it back on the check engine light would stop blinking. It would stay on but it would stop blinking and the car would move. I got home and drove it directly to the dealership and left it there with them. I get back a car that had to be towed from the dealership and needs a motor. But because I am a second owner the engine is no longer under warranty and the motors have been discontinued so all I can really get is a used motor and the quote that I got from hyundai was 6500. Again all on me. Hyundai will not help in any manner. I am a handicapped individual who is now left carless and with no means to get any type of engine for the car. I said all this to say I am very very disappointed I thought I was buying a reliable car with a reliable name behind it but it doesnt seem for me that was the case. Im just screwed, paid something like 35,000 in car notes for a car that only ran for 3 yrs. If I only wanted a car to last for 3yrs I could have just gotten a cash car. I appealed to hyundai and was assigned a case manager by the name of Tyler who never talked personally to me. She would call and when I returned her call was placed right into voicemail then the only emails I got were the ones that said, We appreciate you contacting us and we will get back to you, and then when she finally responded it was to tell me that there was nothing that they were willing to do for me.

The 2012 Hyundai Sonata is pretty and stylish inside and out. I bought the Limited Trim with all the bells and whistles. Problems: The steering began to tug to one side while the car was still under bumper-to-bumper warranty. We took the car several times to the dealership and they could not see anything wrong with the vehicle. I was told this behavior was within Hyundais specification and that it was normal for the vehicle. This is the first vehicle that I have owned that has this abnormal normalcy. This problem has not gone away. Vibration. I cannot tell you enough how irritated I have been with this vibration. Once you go over a certain speed (Im not sure at the moment, but Im not talking of highway speed - just normal in-town speed), the car begins to vibrate. Ive gone to the dealership over and over and over. I am tired and angry that a brand new 2012 car will behave this way and the people at the dealership cant figure out what the seems to be the problem.Not too long ago, my wife and I noticed that when turning the vehicle made a certain noise as if something was about to break, as if some metal was hitting another metal. The dealership said it was a steering column problem and we had to pay out of pocket to fix it since we have put over 60,000 miles on the car. The car has gone out of bumper-to-bumper warranty. The lingering problems (listed above), I have to fix out of pocket. It will take a lot, a whole lot, for me to buy a Hyundai vehicle ever again. I loved the roominess and stylishness of the Sonata, but it seems that those are about all it has. I am very disappointed in this vehicle to say the least. My 2009 Chrysler 300C never gave me these troubles.

On June 14, 2014, around 7:30 p.m. I started up Sideling Hill in Maryland. My car -- 2004 Hyundai Elantra slowly started to lose speed. As I looked at the speedometer, I noticed it was declining to 40 mph and accelerating did no good. Suddenly smoke started to come out of the drivers rear section and the oil light came on. I immediately pulled over and stopped. The car did not start again. I had it towed back to my home area to a repair shop that the two driver recommended. The guy looked at it and called me that week and said the oil pump was gone and it needed a new engine. I decided to get a second opinion and had the car towed to another mechanic. He said that he ran a couple of tests and that it needed a new engine.... not sure if it does or if neither wanted to fool with it. Anyway, I decided I need my car (single, 62 years old and have elderly parents who live at a distance). The mechanic ordered a used engine in decent condition but it was a 2002 that would fit my 2004. When they got it and started to put it in, it did not fit as my engine had a variable down timer and the 2002 did not. However, when the mechanic checked the engines that would fit my car as well as checking with the salvage yard and my VIN both found that a 2002 should fit my car. However, it does not as evidently my car -- a 2004 was fitted with a 2003 engine. So no instead of having my car finished July 4th week, it is again waiting for another engine, which is extremely difficult to find. Its been going on a month; I have family in the area. My friends are all gone and/or working during the day while Im at home. So, Ive been taking public transportation (cabs) for errands, which of course is inconvenient and costly. I emailed Hyundai and of course, I received a canned reply saying the usual. Ive had the car and overall its done well but Im frustrated that they would fit cars like this and then it comes back to haunt the consumer -- me. Of course, it doesnt help that Sears did a tune-up awhile back and didnt mention that there might be something wrong with the engine. The mechanic who now has my car says that it was running on only one piston -- the tune up was done a year ago. Last year, the rep at Sears had wanted me to have my anti-freeze and steering fluid replaced and I had said not at that time. Another post I had read mentioned that he had a similar issue as a result of his anti-freeze leaking. Im wondering if Sears did not replace the lids or valves back correctly. Anyway, Ive got a major expense on my hands and am currently unemployed. But my main concern is that I cannot get out in case of an emergency. So my car is still at the mechanics going on week 4 now. And there is no sign of finding an engine that will fit the car as it is.

It is a common experience for the visors to fall around 60,000 miles on Hyundai Accents. I found 22 complaints on the internet right away, without delving very deeply. The driver visor fell on my head while driving, so I couldnt see for about 15 seconds. This is very dangerous. It also hurt my head. Had to hold the visor up until I got home. Then had to cut it off. The passenger visor fell a few months later. Called customer service and they kept telling me a case manager would call me. He was supposed to call within 3-5 business days. He didnt call for 25 days, until I kept calling and wrote a customer complaint on the Hyundai site. Even though this is quite a common issue... and a safety issue that is happening to many people, I was told that Hyundai wont do anything to help with the costs. It costs $300 to get both visors fixed.

My engine light came on when the car had about 70000 km. I checked and no oil. I towed the car in and after a week, Streetsville Hyundai told me that it was the oil pump building up pressure and forcing all the oil out of the engine. They assured me that replacing it will solve the problem. BTW, during this repair, I was also told that the alternator belt and the steering belt were all cracked and needs replacement at my cost. I have never heard of this happening in a car that is only 3 years old. 2 weeks later I noticed the car had problem picking up speed while changing gear and would rev to 5-6K before kicking in. 3 days later, the engine light came on again and no oil again. This time apparently the whole engine needs to be replaced because something in it is completely broken when they took the engine apart. After taking my whole car apart for diagnostic, I was told that my clutch was also completely burned out because I was riding the clutch. This is my third standard cars. The first one lasted 11 years with almost 200 K without a new clutch. The second one was 8 years old with 160K when I traded in without ever changing clutch. They are machining my flywheel and changing only the clutch disk and wanted to charge me $500 for parts only. First of all, I am convinced that my driving habits were not responsible for the clutch burning and second parts only should not come anywhere close to $500. I am sure that the problem was caused by the engine. I checked and learned that if there is oil on the clutch, it can cause slippage and burn my clutch. Still arguing with Hyundai warranty. I have to agree with everyone that Hyundai warranty service is not very helpful at all when you call them to address the issue.

I have a 2009 Santa Fe with 40,000 miles. While driving 8 hours in the rain on a road trip, the paint started flying off my hood and roof in huge chunks. I have never had an accident or a chip in the paint. The repair shop called to report they are having problems fixing the original paint loss because more keeps coming off. Now it looks like a complete new paint job will be required. Hyundai says the warranty is up at 35,000 miles for paint. The paint job is obviously defective from the factory; however my attempt to file a claim with Hyundai led nowhere. Picture is from before it went to the shop and more paint came off the roof, hood and doors.

Bought a 2012 Hyundai back in 2020 for my older daughter with 100,000 miles on it, she drove the car for 10,000 miles and the Piston Slap started to occur, drove it right to Hyundai - get the call the motor is bad, next call Hyundai will not cover it because you are the second owner, only covered for 80,000 miles but hey if you were the first owner there would not be a issue. First off who buys a car anymore with less than 100,000 miles and a ton of money. Even with the Class Action Lawsuit they are picking and choosing which engines they will replace. We are a Hyundai family. Have owned of 6 of them and sad but true this is our last, and I will never ever recommend one to anyone.Stay away, dont make the same mistake as us, bought car for 5,000 and Dealership wants $9300 to replace the engine... This will never happen. Hyundai needs to go bankrupt and call it quits because they are not here trying to make it better for these 10s of thousands people that are out a car, plus money, time spent on making calls to corporate, filing complaints all over the place just to be told over and over and over you were denied. Just at the Dealership we are at over 5 other cars sitting there because they have denied.

Last year, my sister took her 2012 Hyundai in for an oil change where she lived inn New Mexico. Shortly afterwards, as she was driving back to New Jersey, she heard a strange noise from her front wheel area. I accompanied her to the Hyundai dealership in Burlington, NJ. They told her that it was her wheel well protector and that the snaps were missing and she needed to have it replaced. It was not covered under warranty and ended up costing her over $300. I had read that another customer had the same issue. Her car had never been involved in any accident whatsoever. Now she has an issue with her passenger seat belt has locked and will not release. I will let you know later what the dealership has to say about this. I know now I will never buy a Hyundai after reading these reviews.

This is the worst experience. Im having a complaint regarding the purchasing of a car. My sales consultant is not providing me feedback nor is he picking my calls. All my payments are clear and Im not getting the delivery of the car. There is also an issue regarding the vehicle number registration. I want someone to resolve my problem a.s.a.p.

I have a santa fe sport and sonata purchased within 1 year of each other. There have been several warranty issues on both cars. The company is horrible to deal with. MOst recently I called the company because of the issues I had with the dealership and they were no help because the dealerships are all independent, but the next closest dealership is over 1 hour away and you have to go to a dealer for warranty issues. When I spoke to their customer service about rental reimbursement for warranty issues, they said they do that, but dont guarantee (since it may not be a warranty issue and they dont know for sure until the car is fixed). I asked if there was a certain type of car I needed to rent and they said no and said it would be ok to get something similar to the car I own and that would be considered when issuing reimbursement. So I got a mid size SVU rental because I have a santa fe sport and then they would only reimburse about half of what I paid. If they would have been up front with me and said, the max we reimburse is $** then I would have tried to find a cheaper rental. So my warranty repair cost me over $200 in rental fees.

I bought an extended warranty to 10 years/100,000 miles. Yet, anytime I have a warranty issue Hyundai refuses to honor the warranty. Radiator fails - they decline, O2 Sensor fails - they decline, Struts fail - they decline. What did I pay additional monies for to have the extended warranty?

Hyundai is NOT committed to the safety of its owners. Despite a nationwide recall on my vehicle model (07 Sonata) due to malfunctioning air bag systems, the local dealership instead tried to blame my cars erratic air bag on/off indicator on an electronics short/seat belt issue and extort $360 from me to repair it. Calling the Hyundai Customer Care Center resulted in plenty of canned answers and false sympathy but no resolution. Very disappointed by the total lack of concern and support for this vital component; its not like Im trying to get a free upgrade or anything... just working airbags!! I guess thats too much to ask for Hyundai.

The summer of 2010, I wanted the 2011 Hyundai Sonata with a passion. So I waited for three months for this vehicle! From the moment I pulled this car off of the lot, Ive had issues with the car. Issues that I have taken to only authorized Hyundai service dealers and the issues are not fixed. Issues such as steering, tire pressure light and the car not randomly starting. Talk about frustrating. How frustrating to have my intelligence insulted when I take it to the authorized Hyundai dealership and no one can figure out the problem. How frustrating for me to pay for rentals when my car is in the shop and Hyundai cant figure out the problem because as one of the service dealers told me, Hyundai doesnt do loaners for under the hood issues. Ive been late for work five to six times, not including the close calls of being late for work because my car wont start! I have been stuck outside of an establishment at two in the morning because my car wont star. I have videotaped the instances on my phone and showed it to the servicemen that Im not making this up and their reply, The problem never happens here when we have the car, so theres nothing we can do about it. The car steering has been an issue since I first drove it off the lot and once I made it home, I called my car salesman (who is now retired) immediately. He told me to take it to the dealership if I felt something was wrong with the steering! The dealership told me its called electronic steering. I pay a $420 a month car note and $193 a month in car insurance for a vehicle I dont get to use at my leisure.Up until this point, Ive always had perfect attendance at work. I love what I do and I love saving lives. Im in the medical field and my patients dont care nor do my employers if Im late because my car wont start. Just because I drive a Hyundai that has issues that I have repeatedly taken to the dealership doesnt mean my job will give me a slap on the wrist for tardiness. If I lose my job, how will I pay my car expenses? If I lose my job, how will I have money to take care of my family and household? Its cold and snows where I live. Is it fair for me to be stranded for hours at a time trying to start a car and videotape the car not starting in order to have proof that my car has issues?! My lease is not up until August, so am I forced to stick this out until the end of my lease?The sad part about this is I originally wanted to purchase this car at the end of my lease. I went three months without a vehicle, while I patiently waited for this car to be created at the manufacturer. This was my first and last time purchasing a Hyundai! I have no interest in this car or any Hyundai product because of how I have been treated as a consumer. Not to mention, my coworkers, family and friends saw the agony and what Ive gone through with this car without any type of compensation for my inconvenience and even they are shocked by my Hyundai experience! They all feel some kind of way about Hyundai. I had a coworker tell me, My husband and I were considering the Genesis, but after seeing you with your issues with a car thats only 2 years old, I told my husband why bother? Im too afraid we too will experience the same treatment. What frustrates me the most is that Ive contacted a lemon law attorney who has been in contact with Hyundai since September and Im still nowhere! Its as if the Hyundai representative could care less about my inconvenience, my life and my job! The lawyer and I have emailed video clips of me being stranded with the car not starting, sent documentation supporting their service men not being able to fix the problem, and no Hyundai representative has said Lets start talking about how to establish this clients needs and make her experience pleasant from this day on. Its now January and I am in tears, frustrated and an emotional wreck because my job is on the line! No employers care that I have told them and put it in writing that Im waiting on a lemon law attorney to help me find some peace with this vehicle. Please look over my tardiness until this has passed. At this point, I no longer want the car to purchase nor do I want to keep the car until the end of my lease. I dont even want money from it! I only want Hyundai to take this headache away from me and take it apart and service it properly before selling it to another consumer. I would hate for someone to have to experience what I have experienced as a first time Hyundai customer. Im curious to know, how many other 2011 and current Sonata owners have had similar issues?

Dont get me wrong, Ive had my Hyundai Sonata for 3 years now and Ive been a loyal customer, having a Sonata for 3 more years prior to that (6 years total). With the end of my lease, I drove my car up to the dealership I had got it from and they refused to take it, saying that they didnt have anymore space in their lot. They referred me to a different dealership who I then called and told me that they only take cars back that have been leased from them originally. They told me that my original dealership should be obligated to take it back. So we called my original dealership again and they again said they could not take it because of space issues. We then proceeded to call the headquarters, boggled at how Hyundai wouldnt take in their own vehicle... What are we supposed to do? We cant keep it cause its illegal, but no one wants to take it? Im baffled.Then I proceeded to call customer service to talk about my lease end deals and the woman was completely rude for no reason whatsoever. I was not notified of a payment that hadnt gone through and could not make debut payments because you cant do so online (which is so archaic that your only online option is to pay by check). As a once loyal customer of Hyundai, I dont think Ill ever return to this unprofessional mess.

Anyone who has a 2012 Hyundai Elantra please have your coil springs checked. I could have been killed today has I been on the autoroute instead on the service road. The coil spring on the front driver side snapped, blew out my tire and Hyundai only has a recall on the 2011 Elantra. It is not normal for a vehicle with 59,000 km have this issue unless there was a factory defect. I cant stress enough the importance to have the coils checked and if there is an issue make a complaint to Hyundai Canada, Transport Canada and whichever consumer protection agency in your area. Im going to fight this one with Hyundai and post to every social media site possible. This is a very dangerous issue.

My wife was driving my 09 4.6L Genesis sedan with 73,000 mi. While driving to the doctors appointment a couple mornings ago, she was approaching a stop light and applied the brakes. The pedal went down to within a couple inches from the floor board.

I bought my 2011 Sonta in September 2011. From the very beginning I should have known something was not right. The car was fine but the people, sales people and financial staff leave something to be desired. My original quote was what I agreed upon but when they processed the paper work it appeared to have escalated in monthly payments amount of $80. I have been to the Fairfax Hyundai several times since then and have never walked away feeling as if I were taken care of or received what Hyundai says it would do with customer service.The last time I went in, the service person said that he would take care of me and ended up charging me for what should have been routine service and, they did a software upgrade recall that no one told me about. They charged me $400 and then, when I questioned the charges and showed them the work, they did they said they made a mistake but would not be able to refund the money and would give me a service credit. After a few calls to them and my credit card company, they refunded the amount to my account but did absolutely nothing to compensate me for the eventual charges I racked up due to their connivance.I now check regularly to see what the latest malady with this car just to make sure I am driving a somewhat safe vehicle. To be fair, the car has been great. It worked fine until I had to take it in to Fairfax Hyundai.The last incident my car just died on the road, really bad area for traffic. I had to call the police to run their lights to keep me from getting hit. Shout of to the City of Falls Church, VA and their police department. They were great. I have roadside assistance and they sent someone from Blairs towing (Alex) and he was great too. There was only a 20-30 minute waiting period. He towed my car to the dealership.Now, my wife had been talking to the service floor manager and he informed her that when I arrived I would get a loaner car. That never happened. She had to come pick me up from the shop. I am waiting to hear from them still now. They said they would call at 8 this morning. What can I do? I have no idea what to or how to take some sort of action that would make a significant impact on the way they service cars or people.

My only advice is that you check the Hyundai out carefully: repeat to the salesman every word he tells you about the price. If he says the car is fine, dont take his word for it. We love the car but we were lied to about the price. The car was for my wife, we test drive like 8 different makes and models that day. I paid cash or cashiers check for the car. If my wife didnt like as much as she did, I would of never bought it, because of the lies.

My 2007 Hyundai Elantra started with a clicking noise a few days ago so I took it into the dealer in Thousand Oaks, CA. They called me a few hours later to ask me for my records of my oil changes. I said, What records? The service guys said, Well we need the maintenance records in order to fix your car. I was baffled. I said, How would I even begin to obtain those? I rarely visit the same place more than once and I have lived in several cities since I bought the car. He said to me, Well then look at your bank records. I had also switched banks of almost 10 years and this was assuming I had paid debit or credit for the oil change. I let them know how ridiculous that was and how if I had been told to ensure to keep all records at the time of purchase or their warranty would be void, then I would have done so. His response was, Its in the manual. Seriously?! The 1,000 page manual that nobody reads? Ridiculous! I then asked for the manager, which he refused to give me, but said he would give me the Hyundai customer service number. I then called them and got the same responses from the first lady. Its in the manual. So I asked for a manager. The case manager Evon seemed to understand and said he would call the dealer and find out what was going on and call me back. I never got a call back from him and had to call them back myself, twice. Both times ended up speaking to 2 different people. Both of which also gave me the same response, Its in the manual. I have worked in customer service for 10 years and have never seen such terrible service. If I treated my customers the way I have been treated, I would be out of a job! The reason I purchased the car was because of the warranty! Which is how Hyundai advertises. Its ridiculous that they want records of oil changes when I have had my car for almost 6 years. How unreasonable are you guys?! I have spent countless hours calling locations I have been for oil changes. Ive had to travel to Santa Ana, Sherman Oaks, Moorpark and Simi Valley in California just to visit these locations and see if its possible to get reprints. Oh and if you do your own oil changes, you have to provide receipts of purchases of your oil. Wow! Case manager and Hyundai customer care got me nowhere. I have spent days searching and visiting shops. So ridiculous and such a waste of my time. My car has just hit 73,000 miles. Why cant you just fix it? Its still under your warranty. I am extremely angry and dissatisfied. My family has chosen Hyundai and this was the first car I had ever purchased for myself. I work hard everyday to get by and pay my rent and my car. I need to rely on my car to get to work to make that paycheck, which is why I bought a Hyundai, because I thought I was buying a reliable car with a great warranty. Not true! I have little hope that their customer service or their lies will change. I refuse to pay $3,000 for a new engine on a 6-year-old car with 73,000 miles on it!

I have leased 2011 Genesis Coupe Vehicle id: **, returned car last December (2013), after I received an invoice with $400 dispossession fee. I called to dispute this charge since we couldnt remember any reference to this charge; I asked for the copy of the lease. The lease did show the fee next to the column with the total amount. However, the charge shows as the total amount rather than a separate charge.After few attempts and being on hold for long period of time, the recovery department was not willing to consider the circumstances and make an adjustment or to handle us as valued customers. Rather, they made disingenuous comments like we do not make any exceptions and no one ever receive credit for this fee was an answer I received from one of the customer service representatives. The recovery department did not show any sign of sympathy or understanding and furthermore, did not show signs of any of willingness to negotiate or to hear us out to consider the situation.I have leased 2 other cars from Infinity and we had same issue with dispossession fee. After presenting the issue with our points to the finance department they have reduced it down by more than 50%. This is an example of companies who are willing to help their customers and promote them to stay loyal to their brand willingness to compromise. And here are the points of my argument: 1. Hyundai or the dealer did not highlight the fees term, or made it noticeable at any time prior to this invoice. 2. We have returned the car with substantial lower mileage (25,419 instead of 36,000). 3. We were told by Hyundais Finance department that the fee would be waived if we leased or purchased another Hyundai vehicle. 4. We will be leasing or purchasing 2 vehicles in the near future (90 days).5. Customer satisfaction.I believe its fair to consider waiving or at least substantially reduce the fee for the compelling reasons mentioned above. Unfortunately the recovery department failed to acknowledge and handle the issue in a business manner. Thus, I am writing this letter to try and correct a problem before it changes our mind on Hyundai as car we purchase.

I purchased two years ago a 2011 Hyundai Sonata Limited certified used from a local Hyundai dealership in Waterloo iowa. At the time had done it to replaced another Sonata that had electrical issues. Last September I was made aware via the Internet that my car had a major recall with the motor. At the time, I thought about trading the car in, but no dealership would touch the car because had a knocking noise which lower value of the car. So fast forward today, I eventually had the engine replace.When I picked up my car the dealership they not only replaced the engine but done the recalled for the brake stopper pad. Soon after my current nightmare started. The motor sound like it was whistling sound every time I drove it. At first I thought it was because it was braking in so I didnt let it worry me. Then a few months later it stop this when the knocking sound came back. Also car didnt want to shift right and one time it would not start at all. Last straw was the check engine light came on and stay on. I had taken the car into a local repair shop who put it on the computer. This is when he informed me that three of the four valves were gone. That should not happen if a complete engine was replaced.So I contact Hyundai to informed them that my engine was gone again and they need to buy back this piece of junk. They took their sweet you known what time to respond to my request or even find another solution to my problem. They cant be trusted. I should mention, on September 27 about 400 pm CST I almost in serious car accident with this piece of junk. As I pulled into the parking lot of daughters dance studio, I had applied my brakes. Was putting the car into park, when the car suddenly speed up and jump the curb coming within inches hitting the building. I was completely in shock when it happen. So, asked if she seen me put my foot brake on the brake. She told me yes.So right away I called Hyundai about this event and got told have my car tow to a local Hyundai dealership which would had been the one who had done the original recall work. I done it as told and when I did not hear back from Hyundai or the dealership where the car was tow to, I got a big song and dance from them that it went to some regional Manager I should hear back soon. As of yesterday did not hear back from them, so I had my car tow outed the dealerships parking lot and sent to another reliable automotive repair shop to have the car inspect for engine damage and the brakes fix.I was lucky I had not been killed driving this piece of junk. I am now 10,000 dollars under water with this car, and cant even drive it. My advice to all who are thinking about buying a certified used Hyundai Sonatas or any other hyundai product that matter is dont. You will get burn and hurt. Take it from me. They make a beautiful product for great value, but being cheap is the being not worth at the end.

Very happy with my 10 year old car. Bought this Sonata brand new. 10 years later I still drive it. I have 156,000 miles on it. I change oil according to book, have replaced battery once. Bought new tires twice. Have not had any major problems. Drive great. I bought it because it had a great warranty. The only complaint I have is with Hyundai service department. They are not very good. Once I learned I could take it any mechanics as long as they use Hyundai parts. Thats the way to go.

For the price point of this vehicle I expected not to hear anything inside. But it seems as I go 40mph and above I hear air as if the window is cracked open. Hyundai says its road noise but I know the difference. Its a lot quieter in my wifes Juke than in the Palisade. I think the door is to light weight so air noise seeps through. Hopefully Hyundai will find a fix for this. Its probably the only reason so far I would not keep this vehicle.

Please be super careful when leasing a Hyundai. Hyundai Finance, at the time of return of the vehicle, will most likely charge you a large (return) disposition fee, perhaps as high as $400.00. If your tires are worn (this is beyond the excess wear and tear charge of $.20 a mile), they will charge you $195.00 per tire (far greater than a Walmart retail price and even the retail price at a Hyundai dealer). So you will essentially be buying new tires for the next owner. Good luck with your new Hyundai.

I was just sitting here thinking, how I am so glad I trade my SS Camaro, for my Kona, as I drive to Fl from NC, once a month, $68 round trio in gas, plus all the safety features it has. Its small but can get up and move if I need to, small but mighty. Its quiet and comfortable, very roomy inside plus the lime green color is very cool. Im happy to tell the world about my Froggy, Hyundai Kona, I love it!

My wifes 2006 Sonato airbag light went off. We took it in and the dealer stated the seatbelt connector was defected. Even though we had an extended warranty, my wife had to pay to have it fixed. Just about a year after, the airbag light went off again and now the dealership will not cover its parts. The dealership said the part is now out of warranty and we would have to re-buy the belt. The belt works fine, but the light will not go off.

I bought a new 2013 Accent. It has 7k. Manufacturer defect caused internal passenger cabin damage; rust was discovered on internal car frame. The dealer didnt replace carpet and now mold was discovered. I had no car for over 20+ days. The structural and electrical integrity of the car has been compromised.

I have a 2013 Hyundai Elantra and car just went over a small pothole and my tire was flat. I used Hyundai roadside assistance and they towed the car to the nearest dealership. Today they said that the wheel was damaged and I would need a new one costing $450. I asked them whether they would be able to fix the wheel and they said that they dont do that at the dealership and I would have to take it elsewhere. Here is why I am angry.Elantra does not come with a spare tire. They guarantee a huge mileage and one factor is because the weight of a spare tire is reduced. They also say that in case of a flat tire, we can drive around 50 miles to the nearest dealer as these are all tubeless tires and would still run with a flat tire. Well that is exactly what I did and I drove for 3 miles and the car started wobbling and I had to stop as I had my baby inside my car. Hyundai has free roadside assistance and this is why I cancelled my roadside assistance plan with my insurance. However there is a catch here - the car gets towed to the Hyundai dealer (in this case Patrick Hyundai in Schaumburg) who then makes sure that they rip the customer off so that they do not have to bear the cost of the tow.They told that the wheel itself had to be replaced. The rim was banged up and they had to replace the wheel. If was the roadside assistance of an auto insurer, we could have towed the car to any mechanic near us and they would have fixed the wheel. But now as my car is in the Hyundai dealership, I have to replace the part. The wheel gets banged up when it goes on a pretty small pothole? What kind of a wheel is this? The tire is not damaged at all but the wheel rim is damaged. How could this happen. Either Hyundai wheels are not good quality or the dealership is trying to rip off the customer to make up for the towing expense.I wanted to take the wheel to a different workshop to see what they would say but I badly needed the car today and I had to travel tomorrow morning. So I asked the dealer to go ahead and change the wheel. Overall I am unhappy. I am warning all my friends about this as many people fall for the 10 year warranty and free roadside assistance and 8.95 oil change.

Got wheel bearings changed at a local mechanic. The part was under warranty. I filed for warranty, requesting reimbursement for $250. I have been asked to get the proof of work done from a Hyundai dealership, which I am in total agreement with. The dealerships are asking me $400-450 for inspection. I am willing to pay that amount, considering that I would be reimbursed for it all. I repeatedly asked Hyundai customer service, whether I would be reimbursed if the dealership confirms that the repair was done. To which, I am being told that they cannot guarantee. Beyond common sense, how this works.

Little things starting to break, a little rust starting, poor mpg. Vehicle was bought for wife who hardly drives, so mpg really not critical. Has twice yearly full synthetic oil and filter changes, transmission service and filter at 3 year intervals, antifreeze flush and change at 3 years as well. Our dealer was Lehman Hyundai in N. Dade County (So. FL). Experience was quite pleasant - no finance involved. Test drove, put a deposit down, faxed copy of sale order to bank and they transferred funds to dealer. The young lady who sold the car actually delivered it to our driveway, brought my wife out and explained everything in the car to her. Great customer service from dealer sales dept. Not the same for Service Dept - enough for me to be very displeased (at that time I was an ASE Master Certified Technician in not only automotive, but Medium-Heavy Duty Trucks as well). From date on no one has touched her auto but my Happy Wife, Happy Life. I did not purchase any additional warranty, having had experience with one 10 years prior. Almost all car salespersons and sales managers excel at lying and getting to sign on dotted line. Do your homework on vehicle being considered, obtain confirmation of financing (if needed) prior to driving on lot and NEVER accept a 1 day only deal from anyone. I would run out of that dealership, that is just an intimidation tactic. In my case she told me how much they wanted (Full Sticker Price) and I told her what I would pay. She talked to Sales Manager - I would not; didnt like his looks. No way was she told and brought me back that message. I thanked her for her time and walked back to my truck, unlocked and started it. There was a knock on my window, Yes they would accept my offer! The only advice I can give about their Service Departments is to not do business with any that do not have a full staff of ASE certifications in the area they are working in. Record all conversations on your smart phones and maintain very good records. Last but not least, if all of your ducks are in a straight row, take them to court for damages and ask for your legal costs to be reimbursed as well. For what a good lawyer will cost them, it is sometimes cheaper to do the right thing. Never threaten them with court, do it! This Hyundai was not a bad car by any means, but my ex daughter in laws Honda Civic has over 175,000 miles and still going strong. That $2,000.00 extra for the Honda would have been a good buy in hindsight.

I called road assistance on my 2016 Azera. After 1 years and half the car wont start. I have been waiting for the towing car almost 3 hours. Not a fast service at all. Very disappointing. I called back and they said the first driver had an accident on the freeway and that they are sending another one.

Starter of my 2011 Hyundai Sonata went out on August 1, 2012. I work in Oakland so I managed to get it back to Fresno. I took it to Lithia Hyundai Service department. Heath ** was the assigned service advisor. He said they will take a look and get back to me. Well, Lithia replaced the starter and said there was a recall on something regarding the starter. I picked up my car on August 3rd. While driving on August 6th, without warning, smoke started coming from hood area and shortly after a flame. I managed to pull off road to a parking lot where the car died. I immediately called AAA to tow to Lithia. While waiting, I took pictures. Service department was closed so I left in lot until morning. I returned to tell what happened. Heath said they would take a look. He called 20-30 minutes later to tell me engine has hole.Mind you, in returning my car the first time from the starter repair, I was told and given paperwork stating everything else was good. He recommended two tires, an air filter, and front brakes. He assured me everything else was okay. Now one month later, I called to find out whats going on with my car. Heath told me he wants to repair because he can make $7,000. I needed to bring him a receipt of my oil change. I have done that and my car is still sitting in service department at Lithia Hyundai. I called every week but get he hasnt heard from Hyundai yet. I asked him to call me when he does, the pictures hes sending and he didnt comply. He told me it would be done by the afternoon. I went to Lithia and my car was still sitting outside in back of shop. I went back on Saturday and it was on a lift.Heath was not in and no one else could answer my questions. I was told everybody handles their own cases. I returned that Monday and Heath told me he sent pictures and docs. I asked for copy. He refused. He just gave me pictures. I dont know whose car that was from. I have since called every week. He said he has no answer yet. I have been away from work since August 2nd. On August 24th, I lost my job of 18 years. I am not a happy camper. My car is new and has little mileage and it should not have caught fire.

In July, our car broke down in Georgia. We live in New Jersey. We had Roadside Assistance bring it to the nearest dealership. The dealership told us it was our transmission but the car was still under warranty. It took five days to get a rebuilt transmission and put it in. In the meantime, we were stuck in Georgia. I was told to send originals of my expenses to Roadside Assistance. It cost me over $700.00 for hotel, rental car and food for five days. They only reimbursed me $300.00, which they said was the max amount. So why bother telling people to send in the receipts for hotel, food and car rental?While we were driving home, we heard a rattling noise that wasnt there before. I called Global Hyundai in Plainfield when we got home and explained the situation. They said they would have to charge us to diagnose the car because they hadnt done the original repair. I called Hyundai Corp. and they said that wasnt right, to have Global call them, but before we had a chance, the trans went again. I had it towed to Global and they they said they fixed the problem. They wouldnt address the rattling noise unless I paid for it because they said it had nothing to do with the trans. I dont know how they knew this since they never diagnosed the problem. We have had the car back one week and the trans went again. They said we need to upgrade the trans and that we would have to pay for it. I called Hyundai Corp. again and they said the trans computer should have been updated when they replaced the trans in Georgia and that they would call Global to tell them to fix it at no cost to us. This has been a horrible experience and I would never buy another Hyundai again or any car for that matter from Global Auto Mall in Plainfield, NJ.

@Hyundai Consumer Alert: My new Kona (8K miles) left me stranded 300 miles away from home, but @Hyundai Consumer Affairs doesnt care! Gas light illuminated and car is fully depleted of gas within a few miles. Roadside assistance brings small amount of gas, but car wouldnt go more than 40 mph on the interstate after refueling. Dealer returns car with note that no problem existed. Rental reimbursement claim denied We still dont know what is wrong with our car. Poor customer service. Declined my rental reimbursement claim. No way to appeal a reimbursement decision -- Per our case manager, Robert -- theres no one higher in the company with whom I can speak to about our concern. Design flaw that negatively impacts driver safety.

Bought my 2nd Hyundai 2 months ago and have yet to get them to take care of the pulling problem. They have done an alignment on it once and it still pulls to the left. Ive gone to a dealer closer to me, wasted an hour only to be turned down, saying to go to where I bought it from. Then Ive been trying to schedule with another dealer and they wouldnt even respond to me. 2 weeks ago I submitted a complaint to Hyundai consumer affairs and till this day Ive just been ignored after several email exchanges and a phone call from the rep telling me shell call the dealer for me then nothing again. Ive bought more then 10 new cars before and never did a car maker just ignores my service request like Hyundai. Beware how theyll treat you nice, sell you a $30k car and then kick you to the curbs. Will never buy another Hyundai again.

I purchased a used 2007 Hyundai Sonata in June of this year. Two weeks after I got it the engine blew. A rod went out the bottom of the engine, through the oil pan, and onto the freeway. This was a known problem and a major recall for the newer models. Since my car wasn’t included in the recall, even though it’s the same exact problem that has caused a major recall, Hyundai won’t do anything about it. So, let me understand this Hyundai... Because of your engineering incompetence and poor customer service I am now responsible for finding $4000 to replace the engine? If it wasn’t a known flaw I’d be happy to say I had some bad luck and that it was just too bad. But this makes me so upset to be treated like I did something wrong by expecting something to be done about their faulty product. I’m not asking for a brand new car, I just want my car fixed and even a used engine would be fine! I’m not asking for too much I don’t think. I have contacted Hyundai and their response was that it’s out of warranty so tough luck. Yeah, thanks Hyundai, never again!!

I bought a 2010 Hyundai Sonata new. The first piece of plastic to break was the sunglasses holder. Then the cover for the mirror on the drivers side, the center console clip broke, 4 door handles. The last one I bought 1 month ago, and it broke today. I paid $154 for this one. My husband and I are retired so we are not rough on this vehicle.

I leased a brand new a launch array in January 2019. I turn the air conditioning on for the first time in May 2019. The car had 1500 miles on it. And the air-conditioner did not work. I took it in for service and at first they told me something went through the front grill and destroyed. I leased a brand new Elantra in January 2019. I turn the air conditioning on for the first time in May 2019. The car had 1500 miles on it. And the air-conditioner did not work. I took it in for service and at first they told me something went through the front grill and put a hole in the air conditioning condenser. Since there was no evidence of anything flying through the front grill and there was no damage to my radiator the story changed and apparently it ricocheted and caused damage to the condenser.Hyundai deemed it a non-warranty issue. Now I’m going to be charged $800 to fix it. I even took it to a different repair shop to ask their opinion. Those guys said they had no idea how this damage could have been caused without any evidence of any damage to anything else. Hyundai claims to have the best warranty in the industry. In my experience it’s all BS! I think somebody dropped the condenser and installed it anyway so that they could meet their quota. I will never buy another Hyundai again!

Hyundai Getz, repair of tail light - My partner recently cracked the plastic tail light on her car. Being a Hyundai, she took it to Hyundai in Brighton Victoria and was quoted $250 for the part and installation. It sounded steep so I bought the part from Repco ($60) and replaced it in about six minutes. I am no car expert. My dissatisfaction is that we were about to get ripped off by Hyundai. It makes me wonder why we would take the car for a service anywhere near Hyundai. There was absolutely no loyalty shown to us as Hyundai customers. I am not sure if Mazda or Holden would do the same, but this performance of customer service was appalling.

I almost spent $100k on a vehicle because of its marque. Well, I’m glad I didn’t! This Hyundai Genesis 5.0 has been very reliable. Quite stylish with a lot of power!

I had my 2007 Hyundai in to my local mechanic for an oil change and they told me I needed a battery. I decided to have my husband change it in order to save some money. I turned out that the battery was okay but the terminal was not closing all the way. We went to several auto parts stores but none had the correct part. We contacted our local Hyundai dealer and they said that part was not stocked or sold. We would have to buy a wiring harness that connected the battery terminal to the battery post and then to the starter at a cost of $380. I said that was absurd and would not buy it. Luckily, my husband is handy and was able to fit a terminal with some sort of connection to the wiring harness. Because my husband had to put a non-Hyundai part on there is no cover on the positive battery terminal, I dont know if this could be dangerous or not; if you are expecting the protection of the cover, its not there.

On December 23, my Hyundai vehicle was repossessed. I was shocked! I double checked my online bank account and could not find any lapses in payments. I tried calling them on December 24 and of course no one was in. I kept trying and finally reached them on Dec 29. When I called them and they said their records show me 41 days late but could not give me the exact information on when I missed a payment. There was a bunch of double talk about how much principal and interest had been applied and they tried to avoid my direct questions such as when my payment is due, what my minimum payment amount was etc. This is no way to do business!!! Then they tell me in order to reinstate my loan, I have to pay $1038 plus repo fees, plus storage cost of the vehicle. Then she tells me that the repo lot only holds the car 2-5 days. That the car had already probably be sent to auction. They have violated my rights in so many ways. Just do yourself a favor and steer clear of Hyundai motor finance. FYI... they and Kia are one in the finance area. Buyer beware!

In March, we had an engine issue with our 2015 Sonata that has less than 8000 miles... It started with the clicking sounds that we hear whenever we hit the accelerator. We brought it to a local dealer. They took 2 weeks to fix the issue. When I asked about if it was all fixed and all was good to go, the dealer said yes and that we shouldnt have any future issues with it. Within 4 days from picking up the fixed car, we start hearing the clicking sound again. We brought it back to the same local dealer to be fixed. Within 3 days of dropping off the car, we received a phone call from the regional manufacturer representative to ask about our vehicle and if the car was repaired. I let her know that we actually had to bring back the vehicle for the same issue just days before she called. She gave me her number and said that she would get back to me within 24 hours with an answer to whats going to happen next. I dont hear from her... Feeling frustrated, I call her to find out whats going on. Since she told me to get in touch with her rather than the dealer, I trusted her and only called her to find out whats going on. I never hear from her... In the meantime, my husband calls their Korean Customer service number to make the complains and only told to speak with the representative who is not returning our calls. She is the one who can make anything happen. WHAT??? We even tried to call different customer service numbers but we are told that she is the one we need to speak to and no one else. Finally after dropping the car off 3 weeks prior, we receive a call from the dealer that the engineer from manufacturer came out to inspect our car and that the entire engine needed to be taken apart to see what is wrong with it. It took 2 days for this engineer to inspect it but no real answers to what is the actual issue. I finally took time off from work to go to the dealer to inspect the car and everything under the hood is taken apart and they said that it will take days to put everything back and repair the issues. While at the dealer, we manage to speak with the Service Manager who said that the manufacturer went cheap way out the first time we brought the car out and they are very interested in our car because for a new car, it is having some engine issue that they cant pinpoint too. He also said that the representative advised him that she has been in contact with us so he doesnt need to call us.Feeling disappointed and frustrated with whats happening with our new car. We tried to get in touch with the regional representative. To this day, we havent been able to speak with her and the car is fixed but the engine makes a lot of noise for a new car especially compared to my dads car that has over 200,000 miles on it and we are just disappointed with our whole experience with this dealer and the manufacturer. We cant wait to return this car when its lease expires in 2 years. Never will I ever buy another Hyundai vehicle. There are reasons why people said never buy Hyundai. Shouldve listened to them.

My father owned a 2013 Hyundai Elantra. Previously the car had shown multiple failures such as the steering unexpectedly locking or brakes making loud obnoxious sounds. A few days ago my sister and mother had gotten into a car accident. The car had went airborne and went head first and hit a curb. The car is currently totaled and my mother had multiple injuries. The airbags had not opened during the process. This is outrageous and we would seriously like to have this problem solved. Luckily no one was in critical condition, but still this should never happen.

I have owned a 2001 Hyundai Elantra for 3 years and have owned 3 Hyundais over the last 20 years. I have always been a loyal Hyundai owner, but I am now reconsidering that thought. Over the weekend, my car broke down when the control arm broke and left me right where I sat. After some research, I have discovered the part that broke was, at one time, under a recall. I called the Hyundai Customer Assistance Center yesterday, November 26, to inquire about the recall and was told that recall has expired. When I asked about the expiration date of the recall, I was told I would have to call my local dealership to find out when it expired. I couldnt understand why I would have to call the dealership when I was speaking to a case manager as he continually referred to himself as. I refused to call the dealership as someone from Hyundai had to tell the dealership when it expired. When I asked for a supervisor, I was told he was the case manager and his supervisor would tell me the same thing. I again asked for the supervisor and was told he is very busy. I was then put back on hold and had my husband go ahead and call the dealership about the recall and was told the recall was expired but he couldnt tell us when either. When the case manager came back to the phone, his story changed to my car didnt fall under the recall for the control arm issue. So, I still dont know if my car was part of the recall but the recall expired or my car wasnt part of the recall even though its the same problem that caused the recall to begin with. I didnt get anywhere with the case manager at the assistance center nor did I get to speak to a supervisor. I even left my name and number and was told he would return my call but I didnt hear back from him. At this point, my car is still where it broke down and so far, Hyundai has been zero help. I really dont want to put a lot of money into a car that I no longer have faith in the company that made it.

On June 2020, I purchased a Palisade 2020 at Lougheed Hyundai. The car was purchased new. I quickly discovered that this car is in fact was damaged during the manufacturing process. Or, this may have been the result of damage incurred by workers at Lougheed Hyundai, which was then covered up. After a few days of having the car, I went to an automatic car cleaning service. After completing the wash, I noticed discoloration on the car body near the wheels (near the back passenger door) because its paint peels off.What bothered me with my experience at Lougheed Hyundai is the terrible customer experience and the general manager doesnt care of the customer. He offered me to repaint that part which is included in the warranty or he can replace that part of my car with a another new car!! So it might have been happened for my car before I purchased it. As a new Hyundai customer this is a very disappointed experience which I never had with different manufacture.

I had no idea what to expect when I bought my 2006 Sonata. It turned out to be a great car. We had the V6 Limited but no sunroof or top of the line radio. MPG was as high as 24.8 because we did highway miles. Repairs were few and infrequent. We did regular fluid changes as recommended by the dealer; but as far as repairs, we did very few. Need ceramic brake pads at 90,000. We did the plugs finally at 120,000, but I think they would have gone to 150,000 without a problem since they were iridium. Also had a pulley go bad. Finally, had to also do struts and shocks and also had to do tires of course from time to time. I’m very pleased over all. Only annoying thing that happened was replacing the third brake light. Whoever designed the access to this bulb needs to be re-educated LOL. I finally sold it at 150,000 miles, but I really think it would have gone 250,000 for sure.

I have been a Hyundai customer for many years. Fortunately, I have only had to call for roadside assistance a couple of times. They were courteous and prompt. Even when I had some personal technical difficulties, they were patient and understanding. They did follow up calls to make sure that the service was satisfactory and complete. Very organized and very professional.

I have a 2012 Genesis with 42,000 miles on it and it blew an engine. A piston rod broke in half. Hyundai refuses to cover it under the warranty because they claim it was out of oil. I just had it serviced, but not by Hyundai, and there was oil in it. In fact when the rod broke the engine spilled oil all over the road and the tow truck. Even the dealer confirms that. But no the supreme judge at America Hyundai says no oil, no pay. The warranty isnt worth the paper its written on!!! Never, ever buy a Hyundai! The experience is bitter beyond description.

2012 Hyundai Velostar - They make these cars attractive to the younger drivers but I would never put my child or myself in another Hyundai. My daughter totaled her car with all front end damage. None of the airbags deployed. She hit her head hard enough to knock her out. I called Hyundai the day after the accident because even the officer working the accident and the collision center had enough sense to know the airbags should have deployed. After 3 weeks with no car and hearing nothing. I called them at which point they wanted to mail me a packet to complete and mail back and then they would start their investigation. They will not help you... They make it so difficult that you give up!

We were carefully followed an advertised special and confirmed the information very precisely with the sales agent so as not to waste our time. But once we were at the dealership in Houston we were extremely disappointed and sickened by repeatedly being lied to by every level of the dealership. This is not a good company. Their policy is not honest and is very tricky and trying to avoid fulfilling the offers they make. We are not easily fooled but they tried very hard to say one thing and do another. You would be better off avoiding this company altogether! We are really very shocked and would like to prevent anyone from wasting their precious time by believing Hyundai is trustworthy!

2012 Hyundai Tucson. Bought my Hyundai late in 2012. My car has 86,000 miles on it (I commute for work) and the motor is shot. No noise. No lights. No warnings at all. I was traveling and engine light came on and thirty SECONDS later I was on the side of the road. I have had to argue through all of this with the dealer and Hyundai in order for my car to be repaired. I have (thankfully) kept all maintenance records through my mechanic. Needs new motor and there are none available because Sonatas were all recalled for the engine design issue. Same issue as the design flaw in mine but Hyundai gambled with lives and warranty that the engines wouldnt go until after warrantys were up. This has been a nightmare!!! They are telling me it is going to be 8 plus weeks before my vehicle is repaired. In the meantime the dealer has given a loaner car that is NOT comparable to my vehicle what so ever and it is the Sonata you know the one that has been recalled for motor!! Are you kidding me. Husband and I are speaking to a lawyer... Can you say CLASS ACTION LAWSUIT!!!

I built a 2017 Hyundai Tucson 2.0 SE AWD online and I got the quote $331.11 a month. Now, when I physically visited one of your Hyundai branches, I got a different monthly payment for the exact same vehicle. The monthly payment is $421.66 a month!!! I accepted winter package ($1600 value) to be added to the car original price. However, I dont think this will have a difference of almost a $90 a month for 24 months! How come this is happening? Why is that difference for? Can you explain.

I took my 2011 Hyundai Sonata into the Hyundai dealer service center with a problem on my auxiliary plug. I used a 3.5 mm auxiliary cable to connect my iPod to the car. After a couple of months, the cable had bad connection. Due to that problem, I bought a new auxiliary cable but the cable wasnt the problem. The problem was the 3.5 mm jack that is on the car. I brought my car to the dealer but they said they couldnt do anything since I didnt use OEM Hyundai auxiliary cable even though they knew the problem. So I bought the OEM cable, but after few months it didnt work well. So I brought my car to the dealer and one of the staff brought three other staffs to check if the jack or the cable was defected; they all said there was no problem. Also, it is very obvious that their staff would say there is no problem. I am highly unsatisfied from this experience. I cannot enjoy my music in my brand new Hyundai Sonata. I should have my audio jack replaced with a new part and refund on the cable.

In late April 2012, I bought a LIMITED EDITION TUCSON. What I particularly was interested in was the bluetooth technology with hands-free calling and the ability to load all my IPhone 5 contacts in the bluetooth/navigation/radio part. And I also had owned an Elantra for 10 years, so I was a repeat customer and looking forward to owning another, more updated.This March 4th, I brought my car in for an oil change and for the Auto Butler service that I had paid extra for (total car clean). When my car was ready, I noticed that the lights were on, so I when I attempted to turn them off, they were already off. So after a few tries, the master technician gave it a try also only to be stumped. He did NOT know WHY the lights were not turning off. Keep in mind that this car has just been serviced and everything was OK. So, he took it back in the shop & said hed have to call a Tech at Headquarters somewhere for advice. After having been there from 9 am and now it was 2:30, I just could no longer hang around that dealership so I asked for a rental. The next day, I got a call that they had found the source. It was a faulty FUSE BOX. Thats like the main electric box outside our homes. When does THAT break down? I asked what caused it many times and they have no answer. They dont know. So I asked how come when I brought my car in for an oil change & car wash - everything was fine - and when its complete, this huge event happens. They cannot (or will not) tell me how it happened or what could have caused it!!! A mystery I am not willing to live with. What if that happens again when Im on a highway or out of state? That would drain the battery and more things could happen. So I am VERY UNHAPPY with that occurrence.The next thing is that when I bought my car, the bluetooth paired with my IPhone fine and I was able to sync my contacts. All of a sudden, about a month ago, my contacts were no longer able to remain synced and so I am unable to use the hands-free calling feature for which I bought this car and I must say for the SERVICE so well advertised. Here again - there is no answer to this problem. They are aware that it is happening, mainly because they have not upgraded the bluetooth since I bought the car and their solution is: WERE WORKING ON IT. In the meantime, what do I do?I asked for some type of compensation: a new Tucson (that might have the later version)..., an upgraded car for a reasonable price.... something! But to no avail. I was told by the Gen. Manager that he would like me to drop by to see him, so he can buy me a cup of coffee!!!! CAN YOU BELIEVE THAT?? So those of you thinking of buying a HYUNDAI, think again. After Ive read all of these reviews, it is really sad to see how things have turned out for this company that used to be #1 in service. Now they really dont care! And neither should we!

I brought a new Hyundai Sonata and it rides very rough. I told Hyundai that it rides like a wagon. I have a complaint into Hyundai and it goes in today, see what happens. Probably nothing right.

End of last year Nov 2011, I decided to buy a new car for my wife. Considering the economy was not so good, we decided to find a car which has low fuel consumption in the category of 1.6 and below. After making various market survey with the explanation from salesman from various model, we decided to go for Hyundai i10 1.25. The consumption is around 18 to 22 km per litter according to the salesman and it is stated in the technical brochures 5.3/100km combine fuel consumption. Due to that, we bought the car. It was delivered to us on 21st of November 2011.On the first day of delivery when I drove the car home on the highway, the car suddenly stopped. Luckily, there was no car behind me. I started the car again and drove it and it has no power. Due to it is near by my house about 4 km, I decided to drive slowly back home and call for Hyundai technical people to take back the car. About half a day, the Hyundai tow car came and picked the car for repair. After about two days, the car was delivered back to me. I drove the car and it looked okay. The next day, I gave it to my wife to use it. About two weeks, my wife drove the car. She relished that the fuel consumption was very high. I took the car and make an official complaint to Hyundai. They check my vehicles and told me that it is not a problem. They also tell me that to send for the first service at 1,000 km.On 7th December 2011, I sent my car to Hyundai for the first service. I also complain about fuel consumption. After the service, I start recording the fuel consumption. From my reading and record, the fuel consumption at average is about 11.5km per litter. On 8 Jan 2012, I make another official complaint and Hyundai do a testing again and they said there is no problem. The technical guy said the fuel consumption is about 14km per litter. It is contradictory with the salesman and technical brochures as mentioned earlier. In this case, we feel that we being cheated by the Hyundai when the technical guy said it is about 14km per litter. The worst is the real consumption according to speedometer and my record, it is on average of 11.5km per litter.I made another official complaint on 30th of January 2012 during my second service. They made another try and said that it is okay about 14km per liter. I told them that I cannot get that mileage. They cannot explain to me further. I made another official complaint on 4th March 2012 and left the car for two weeks until 22nd March 2012 for them to check and give me the result. Unfortunately, when I received the car on 22nd March 2012, they did not make an attempt to check it until the last day they delivered to me, still cannot tell me the problem. I feel that Hyundai has cheated me.On 26th of March, I made another official complaint about it but until today, they did not contact me. For information, I have given the record and data of refueling and mileage reading to them. I do not know if they are interested to rectify the problem or they could not care less about it.

I bought a Hyundai I20 from Hyundai Culemborg - Cape Town. I took delivery on 30 July 2011.There was a noise coming from the steering and I informed the dealer.The noise got worse as I drove the vehicle.I was told to take my car to another dealer and they told me to take it back to Culemborg to sort out. I was then told to book my car into Milnerton, Cape town, which was inconvenient for me.Something was only done when I took my car into the dealer on Saturday, 10 September and asked for the manager.Eventually, my car was collected on 14 September. I was told it would take a day to sort out.I was then called on 10 September to say the part will only be arriving on 26 September and I would get my car by the 26 or 27 of September.I was offered a replacement car to use in the meantime, but an automatic was delivered. I do not drive automatic so I asked for a replacement which was brought to me.The two left hand doors dont line up either.Surely, a new car should not have these problems.These cars should be checked before arriving at the dealers, and clearly, this vehicle has not been checked correctly.I am paying a lot of money for a new car, which does not seem new. A new car should not need to have a part replaced! I am very dissatisfied with the entire experience of buying a new car at Hyundai. I requested a new car and was told I would not get one.I will be taking this matter further.

If you have a Hyundai do yourself a favor and give it the hell back. Hyundai motor finance is by far the WORST company I have ever had the misfortune of dealing with in my life. Their customer service is horrible, their supervisors are a bunch of rude and condescending jerks and the company as a whole is crap. If they did their jobs at all and gave a damn about their customers maybe their ratings wouldnt be so bad. I lease a car through Hyundai, last Friday I was pulled over and given a ticket (luckily my car wasnt impounded!) because my registration was expired 2 months! Hyundai never sent me the paperwork to renew it so I had no idea it was even expiring. I called them, they told me it was my problem and my responsibility. What?! The car is leased to HYUNDAI! I cant walk into a DMV and ask to register a car that isnt mine without the damn paperwork. Hyundai told me that they never got the paperwork from the dmv... Ok... So your company doesnt look into it. No, we dont do that. Thats the response I got. Basically Hyundai believes they are not responsible for anything. So screw me right? Screw the customer... I pay almost $400 for this car a month and I havent been able to drive it since last Friday! I told Hyundai they should be responsible for paying the ticket I got because it could have easily been avoided if they did their jobs properly and provided the customer with the paperwork. I was told Im responsible for it and its in my lease. Well people of hmfusa my lease also says (Unless the interest or penalties are a result of our negligence).So since Hyundai mysteriously never received the paperwork from the DMV they dont look into it, thats basically telling me as a customer to go screw myself. P.S. I called NJMVC, they sent Hyundai my paperwork. This company gives 0 compassion to its customers that spend all this money and when the customer has an issue we receive no help on fixing it. Friday I was told they dont know why I never got the registration form and that they would send me paperwork priority so I could go to the DMV and fix it. Monday I checked the mail and still nothing. I called them again and the lady told me it was just sent that morning. What?? Ok, now its Wednesday, I STILL have nothing. Called again and the lady told me yet again it was sent out and now I SHOULD have it by the end of the week. What happened to priority? The request is priority but the mail is regular shipping. Why the hell is it sent regular mail if you can see its something I need asap. In order to send overnight we need the customers FedEx account. What?! What normal person has a damn FedEx account? That is the most bs excuse Ive ever been told. Go to USPS, ask to overnight it and bam. We dont do that. HMFUSA DOES NOTHING! This company can be run by ferrets and function better. Customer service is 0 and the company could care less about its customers. Never again will I get a Hyundai. Ive never had a worse experience in my life with a car company. How do they expect people to get to work, go to the grocery store. God forbid I have a medical emergency. Oh well, I cant drive the car. This company is such dirt and could care less about its customers. I have had no answers except the same garbage over and over again, Its on its way, were sorry for the inconvenience, we dont do that, we dont do this blah blah blah. This multi billion dollar company cant spare to pay the cost to overnight a limited power of attorney to a customer so they can get their problem fixed. Nope, screw the customers! Dont ever get a hyundai!!!

I own a 2006 Hyundai Tucson that I purchased new and have been nothing but happy with it ever since. I have read many complaints at this website, many of which seem to be against local dealerships. The dealership where I take mine for service is outstanding, friendly, fair, and knowledgeable. My Tucson has required various servicing through the years, mostly all wear and tear and regular use repairs or maintenance, as all vehicles need. I am very happy with my Tucson, the original warranty, and the service and treatment I receive from the dealership. I am 65 years old and have owned various cars in my lifetime, and some of the complaints I read here describe incidents that have happened to me with other vehicle makes and models in the past. Unfortunately, occasionally things can go very wrong. The common thread in these posts seems to be issues with the local dealerships. Communication is of utmost importance from both the dealer and the consumer when there are problems with vehicles. I will close by restating that I am very happy with my Hyundai vehicle and will definitely purchase it again. I highly recommend Hyundai to others.

Hyundai is a good vehicle, great value for the price. I am not a car enthusiast, just want basic functions, ease of use and some comfort. Reliability is number one. I need a vehicle that is easy to get in and out of, perfect for my height, 5ft 7in. Must have ample usable storage, as I am a DIY. Average mpg 34. Freeway average 38 to 40 mpg driving conservatively. I choose Hyundai because I felt that I was getting an okay deal at the local Hyundai dealer, and I wanted to pay cash, limited my choices. Compared to Mazda, Honda, Toyota, Kia, Ford, Hyundai was the best deal for me. However, after three years of ownership, car interior dash and door, plastic rattling everywhere. Irritating, as I dont us radio often, thus noises all the time. Upholstery is itchy and irritating on bare legs.

Failure to live up to warranty - The ESC light comes on and the car goes into a limp mode? It vibrates and wont accelerate. Five failures in the past 30 days. The general manager now tells me the car is fine, but he cant say what theyve repaired. Meanwhile, Hyundai Consumer Assistance 800-633-5151 gave me a case number and then advised me that they shipped the case to their regional office but cant give me the telephone number. The regional office was to call me last week and then this week, no calls. Some warranty!

I bought a Hyundai Elantra in 2007 with a three year warranty. Within the first two weeks, the indicator switch had to be replaced. This happened again over a period of a year and now that the warranty has expired, the indicator only works manually.Approximately 8 months after purchasing the vehicle, we heard a grinding rear noise, especially when reversing. It was very noticeable. I am an Estate Agent and it was embarrassing. The local mechanics examined the car and after saying that they knew exactly what they were doing, replaced the rear disk pads and callipurs, etc. with the approval of head office. A week later, the noise was back. I took it to the local supplier but they could not find the fault. My husband kept on saying that they should look at the release bearing and they ignored it. The car was eventually taken to Johannesburg, and a week later, I was informed that it was the release bearing. Remember, this was over a period of a year. They replaced the release bearing just before the warranty expired.All was fine for a few months and then we heard a noise in the engine. I took it in and was told that the valve lifters had to be replaced at a cost of $4,200.00. I phoned head office but they replied that it was out of warranty and not their problem anymore. The day we collected the car, we noticed that the noise had not disappeared. Fortunately, our car was at the wash bay when the workshop exploded (not so sure it was fortunate). The mechanic who released the car to us admitted that there was a noise, but seeing that they had no equipment, nothing could be done about it at that stage.When they arranged for an alternative workshop and the proper equipment, I took the car in. To my utter amazement, they phoned me a day later to tell me that the oil pump, timing chain, and tensioner had to be replaced at a cost of $10,000. Fix one thing and another one appears. What guarantee do I have that this will be the end of my woes and that the problem has been diagnosed properly? I spoke to the Manager, Ben, and told him that I wanted a second opinion and that I would take the car to Bloemfontein. He agreed with me and told me that a car with 70,000 km on the clock should not have all these problems and that I should take it further. I was really excited when I received my brand new car but now, I feel like setting it alight. My husband is so frustrated that he just wants to get rid of the car. We listened to an engine of a similar Elantra - what a difference. My brother in law had an Elantra which clocked 600,000 km and it hardly ever had any problems and that is one of the reasons why we bought one.Let me just say that the local supplier and his staff had always been helpful and friendly, but they can only help to a point and after that they have to abide by Imperials Rules. I will not stop until something is done about it.I appeal to you. Please see what you can do for me.

It seems like a minor problem but the lifters on the back of my 2006 Elantra Hatchback failed just after the warranty expired. To have these replaced at the dealer would cost about $200. I thought they would hold when fully extended but the other day the hatch smacked me on the back of the head when I was looking down into the back of the car.

My experience with Hyundai is once again worst than the last. It is my 3rd disappointment with them and last, I just came out of a 3 year lease and decided I wanted to buy the car and instead of showing me my options through Hyundai Finance which I was leasing with they convinced me with lies about how being I didnt use the car much, I would have to pay more and convinced me to go with Chase auto loan, after a few days I called Hyundai Finance and the person on the phone told me, I should have bought through them which would have been close to 8k less, through Hyundai finance it would have ranged around 9k plus maybe 3k in taxes and instead now I will end up paying close to 18k.It is my 3rd and final deal with them, no one there is honest and they are out just to rob you, I should have gone with my gut and listened to my cousin and end my lease and bought through Carvana, I wish I knew the info I got from the person on the phone earlier but I thought I was dealing with honest people, anyways God bless them and everyone reading this and make sure you always ask all the right questions and if you have to take time or reschedule to review things before you commit to it or sign documents, do so, so you dont get trapped and tricked like I did.

I will never lease or buy another Hyundai again. The dealership in Kirkland, WA where I leased it was bad enough but the way the finance company has treated me is horrible. They are charging me for excess wear and tear which is ridiculous. I had an auto shop look at it who said it was all normal wear and tear. DO NOT PURCHASE OR LEASE A HYUNDAI.

I turned in my Hyundai vehicle on August 25, 2011 under the Hyundai Assurance program. And on September 6, 2011, Hyundai continued drafting my account for payments even after my automobile was returned.

The Veloster is a cheap fun car. Great to get around town and to work. The build quality could be better but youre getting a car for under $20000 it is what it is. I would definitely recommend this to a younger crowd. The ride is stiff but you need it for the way it tracks.

On Jan. 21, 2014 I purchased a Certified Pre-owned 4 door, 2010 Hyundai Accent GLS from CarMax in Hickory, N.C. I was assured that this was a safe, reliable car, with great gas mileage. I took the car back twice within 3 days because of random noise under the hood but was told it was nothing to worry about. On Jan. 28, 2014 the car was totaled in a snow storm in Marion, N.C. while driving 40-50mph in a 70mph zone when I hit a truck that had already wrecked in my lane of traffic. I tried to slow down but the brakes locked up and I slid into the truck. I hit the truck so hard that it exploded my battery, computer, and radiator on impact and turned off. But NONE of the 6 airbags worked in my new certified pre-owned DEATH TRAP. My head bounced off of the steering wheel and then bounced back to the headrest. I suffered 3 torn ligaments in my neck, whiplash, etc. The foreign P.O.S was supposed to have 2 front, 2 side, and 2 overhead airbags and none worked. I couldve been hurt a lot worse or killed that day having no protection. The seat belt tightened so bad that I had bruising for over a week across my chest and stomach from the seat belt that felt like someone took a ball bat to me. If you have a death-wish, this is the perfect car to buy! CarMax and Hyundai passed the blame of course. CarMax said that it was the manufacturers fault and Hyundai said that it was because I failed to slow down! I asked for a copy of the black box reading results from Hyundais engineering analyzer at Hyundai Motor America in Fountain, Valley, CA and was told that the report was classified information that I could not see! The reading told the real story of why the non-working airbags almost killed me Im sure, but I was not allowed to see. Total BS! I have had to pay over $2500 for a car I drove 7 days. BEWARE! Dont BUY A HYUNDAI!

Terrible cars... worse service. I am the owner of a 2008 Hyundai Accent. It was my first new car purchase almost a decade ago. Thats great, except for when I actually took possession of the keys. Within three days the gas cap had to be replaced due to depressurizing. Then about 18 months later there was an issue where the key would go into the ignition, but would not turn. The wheel lock was not the issue. Roadside came out, and said one of the tumblers were jammed. They tapped the key with a rubber mallet, and the key went in without issue. Fast forward three years later, the original 5-year warranty had expired. This time the key would not even go halfway into the ignition. I had to pay $65 for a tow, $700 out of pocket for a new ignition, plus $200 for a rental car. The excuse I got from Hyundai of Bedford Heights, Ohio was that the weight of my keys were too heavy. There were a total of six keys on my ring. It took about a month, but they refunded me the tow and the ignition, and basically told me I was out of luck on the rental.Now there was the recall for the undercarriage rust protection in the snow-belt states late last year. Two weeks before I received the notice, the entire exhaust pipe from the front axle to the muffler fell off the car in the middle of the street. Driving it to a Midas down the street, it was found the pipe, and all the welds that attach to the undercarriage were RUSTED out... imagine that! That was $1,000 out of my own pocket. Thankfully, Hyundai offered a reimbursement program. I get a call several weeks after I filed the claim wanting to know exactly why I was filing the claim. I had yet to hear anything, so I wanted to see if they offered a status update. Sure enough... denied. So magically Hyundai offers to spray the undercarriage to prevent rust under recall, then tells you to stick it when parts have already fallen off due to the reason why the recall was initiated in the first place. I will never purchase another Hyundai again, and Ive gladly talked several friends out of purchasing their product in the last few years. I even laugh at people driving Hyundai vehicles with new tags on them, because I know the world of pain they are due for.

Love my Santa Fe. Never had problems. My question is to the manufacturer. An idea for you guys. Make a 4 by 4 Santa Fe just like a Jeep Cherokee. Lifted a little higher like a Jeep Cherokee. It would be a great competition. What you think Hyundai?