38 days ago my new 2015 Ford F150 broke down with 8000 miles on it. A part in the transmission is defective. It has now been 38 days and I still do not have an ETA on the repair of this vehicle. Parts are not available for this truck. Ford has been completely uncooperative and unsupportive. While a rental car has been provided, they expect me to pay the difference between what they pay and the baseline price of the lowest level rental provided by the rental company. At this point they state that they will ship an entirely new transmission, however they have no ETA on this and it could be up to two more weeks until this is resolved. When I escalated this to Ford customer service the only resolution is to keep waiting. I have never experienced such poor customer service. I will be escalating this to legal means.

I have a 1999 Ford crown Victoria with only 50000 miles, and was charged over 800 to fix a 100 part in the air conditioning because the dash had to be pulled out at a Ford dealer. How can I obtain any money from Ford for this outrage.

I have a 2012 Ford F350 with 59,300 miles on it. The first transmission service is due at 60,000 miles so I took it to Spradley Barr Ford in Colorado. They advised me that all I needed to do was flush the system and NOT drop the pan to change the filter, that is not needed until the next service at 120,000 miles according to them. I said I wanted the filter changed for an additional $ 120.00 or so. Good thing I did because they found a bunch of metal in the pan. They are covering it under warranty, however they have had my WORK truck for TWO MONTHS and four days now due to a back ordered part. They have told me THREE times that it will be in soon, what a bunch of crap. Ford has rebuilt transmissions in crates available but they just said Too bad. So sad for you. You can wait. Ford is useless and has no customer service in mind. Previously I had a 2002 Ford F350 diesel for fourteen years (2002-2016), I guess Ford loyalty is in the trash. The dealer even said Ford is not supporting the dealerships, WOW what a statement. If I EVER get my truck back it will be sold ASAP and off to Chevy I go. Furthermore I called their customer service line (a misnomer at best) and what does Ford do? They send you a questionnaire that asks if the call taker was polite, helpful etc... Nothing about what is going on, nor did I receive a call or Email about it - poof its just gone. Ford has lost all concept of customer service. Good riddance Ford.

Ford F-550 6.0: This engine has 23,000 miles on it. I have had to put an EGR delete kit on it pay for a gas tank problem that Ford knows is a problem. And it is still giving me problems. DOES anyone make a decent truck anymore???

After going to 6 dealerships must people with Ford transmission they offer us the X plan 400 off a new car. What a joke. I gave Ford 2 weeks to make it right. We out 2800 dollars and our balance of 8500 dollars what we owe on their junk. We have only one option now is to file bankruptcy due to Ford Motor Company. Thanks Ford for screwing up our credit. Ford dont care about their customers or the ones that drive their junk. We will have a long wait till well be able to buy another car. Thanks to Ford Motor Company. But in a few years there wont be a Ford in my yard and Im going to get this in the news and buy a billboard and will leave bad marks on every Ford site I can.

The right front strut and spring assembly broke and punctured a hole in the right front tire on my 2002 Ford Taurus. This is a defective part and Ford should take responsibility and correct the problem.

2015 Fusion Energi Titanium - During the entire sales process, I had sales staff and service staff would lie to make sure the sale went through. After I bought the vehicle, I found damage on several parts of the vehicle and they stated they would take care of it. I came back to have the vehicle fixed before they put on a sealant coat on exterior and interior that I paid extra for at time of sale. I came back after the service person James called me and told me it was perfect with all damage gone. I show up to find out the vehicle damage was not taken care of and I ask ** to come look at the vehicle damage personally. He admits he never looked at the damage before or after it was fixed. I schedule the vehicle to have the drivers side painted to solve a gouge that went to the sheet metal. The vehicle is brought in and all problems are solved. I needed to call the auto shop to have status updates on my vehicle. ** would give answers with no basis in fact and every communication he would change the times/days when the vehicle would be ready. The vehicle will be going back in four weeks to have the sealant replied post vehicle paint curing. I have had nothing but problems with the Future Ford Roseville dealership. The problem is I am 500 miles away from the dealership and I cannot show up in person. Every time I try to contact people, I have the I will call you back or have that person call you and I have waited more than four business days on multiple occasions for a response. I traded in a vehicle and they took and additional four days to get in touch with VW Credit to find out the pay off amount. I have waited now seven days for financing to talk with me at the dealership. I have left voicemails daily on work phones and personal cell phones with still no response. I need help!!!!They offered me $100 to call the damage fine with a gouge going through all layers of paint. They even told me they would take care of me if I put in perfect scores on the surveys. I am offended at the $100 to go away and asking me to falsify records to make the dealership look good in Fords eyes. Then having the gall to say they will take care of me if I lie as they have constantly lied to me. I need someone from Ford Corporate to investigate my allegations to find the truth of the matter. They are willing to refuse to contact me when I need help and are more than willing to constantly, lie to me. I even asked to return the car in the first 200 miles/48 hours and I would wait for another car to come in that was not damaged. I just want a new car and want to enjoy my new car. I have owned the car for two weeks and it was in my possession for only four days so far.

Love the Ford Edge titanium! All the bells and whistles and is a v6. Great in snow and mud which I have a lot of both! Unfortunately the back light bar blew and was very expensive to replace. Most other issues, loose wires, happened under warranty. Love the product!

I have two recalls on my 2013 Fusion. I asked the dealership and customer service if I would be provided a loaner car if the repair took more than four hours. I was told that Ford does not provide loaners for either recall. This is totally unacceptable. Ford has sold me a defective vehicle and now to add insult to injury, they are telling me it is my responsibility to provide transportation for myself due to this defective vehicle. I am paying a car note to drive a vehicle, now I will either have to pay for a rental or inconvenience someone else and pay them for their gas. How does Ford think I should be responsible for additional costs because they sold me a defective product? I have informed the dealership and customer service that I will never purchase another Ford product because of this.

My daughter bought her very first car after college and entering in the real world as a teacher. She purchased a used 2013 Ford Escape. After only 10 months she was driving down the road and went to turn and the steering wheel would not turn. Thankfully she was not on a curve going 55 mph when this happen. She was driving at a slow speed since she was getting ready to turn. Then realized she couldnt turn continued straight until she could get off the road and call her dad. This happened on a Wednesday and she called the dealership and they said bring the car in at 8:30 Thursday morning. The car was taken to the Cloninger Ford of Hickory NC where she purchased the car and had the car serviced. She was pressured by the salesman to purchase an extended warranty (certified wrap covered warranty) 84 months or 100,000 miles that was to cover anything major. As he stated anything but belts and spark plugs those cheap replacement items would be covered. So we were sure that whatever was wrong would be covered with the warranty. The car only has 69,290 miles and is only 3 years old. After the car was checked out they came and told her it would be $2006.00 which she does not have. She was told it was not covered under the warranty. She was told the electric power steering had gone out and the gear assembly steering part #3504 needed to be replaced. I cant believe no recall on something this serious. The worst part of all is they let my 25 year old daughter drive away knowing what was wrong with this vehicle. She could have been injured or killed or injured or killed someone else. They better be thankful that my daughter was not injured or killed or even in an accident - it would have cost them so much more than $2006.00. I would own that dealership!!!!! We will never own a Ford and we will make sure that everyone knows about our experience. Today at 5:30 she will be trading her Ford Escape for a Chevrolet due to the customer service with Ford 1-800 # being no help and telling us to contact the dealership Cloninger Ford which offered no assistance. We were told it was a policy that Ford Motor Company has. Bottom line dont learn the hard way like we did and lose approximately $6706.00, stay away from Ford vehicles. Plus my daughter could have lost her life which is not replaceable. Yes one upset but thankful parent.

Comfortable car to drive but blind spots on driver and passenger sides near mirrors is dangerous design flaw. Problems with rodents eating through wiring which is a problem I never had with older cars.

This is just a forewarning. Do not buy from Ford. They will sell you a bad car with a bad transmission. They will refuse the right to use your warranty that you paid for to fix it and then it will take you a week to get a hold of the customer service regional manager whom will respond back by email. Not even call you to tell you that they will not do anything to help resolve your issue! They dont care!!! They already got your money!!!

My Ford E-250 work van is essential for my service work. I do routine maintenance on the van and it has performed reliably for more than fifteen years. Considering the vintage, the vans six cylinder V-6 (original motor) delivers surprisingly good gas mileage.

My husband purchased a brand new 2014 Super Duty 250 diesel in July of 2014. He works his truck here in Alberta, Canada. He arrived at work on Jan. 7, 2015. He backed into a parking spot. He left his truck running beside the building like he does every morning. He went in the building, started coffee and then started his paper work. About 15 mins. later his boss walks in, they talk about work. About another 15 minutes later, my husband then ask his boss if he hears a horn. It was a continuous horn. As he is standing to look, another employee walks in and told my husband his truck is burning down. He runs outside to see his truck on fire and windows exploding out of the truck! The fire fighter on scene deemed no foul play. My children rode in this vehicle! This all happened with in a matter of a half hour! He was also in to Ford a few weeks earlier about his engine smelling hot and a strange ticking. Unfortunately, there was NO work order wrote up!

My 2010 Ford Edge Limited has to be one of my favorite autos Ive had over my 44+ yrs of driving. Since I bought my first SUV back in 1992-93 I have never owned a car again. This vehicle is very dependable, very comfortable, good mileage, and a great ride all in all. If I had to in the future for whatever reason, I would buy the same make & model but I just wish Ford didnt change the newer Edges in size, theyre smaller in and out.

This was in 2017, my 2016 Ford Transit Connect Sunroof curtain was jammed and will not close when my warranty mileage was still under 30k miles. When I called the Ford dealer in Hagerstown MD to look at it they told me to bring it in on their next available date which was almost 1 wk plus away. I told them that I was traveling out of state; anyway when I finally took the van to them they told me that my warranty was 1k 100 miles off to call Ford motors. When I called them they told me to call my branch dealer which I told that I have already did & they told me that they cant do anything about it. So now Im stucked with this defective curtain rail that will not close. Still Love my little Transit connect.

I purchased my Ford Edge in April at over 35,000 dollars. The car was back at the dealers for a leak on the passenger side the floor was wet. On August 5 the car stalled and the wrench light was on. It broke down and had to be towed. the dealer kept it until the 11 of August. It broke down the same day again. It was towed again - same thing wrench light. Kept until the 27 of August. Then I noticed my back-up camera was not working. Took it back it was fine they said. Ford Customer care does nothing to help. This is a brand new car, only had 10 miles on it. I am very disappointed with Ford and will keep fighting until a new car shows up at my door. I want this wrong corrected.My Ford Edge has been back to the dealer a total of 4 times. I have filed a complaint with Ford 4 times. The is a major safety issue. But no one seems to understand it. And that peoples lives are at danger. Write and call every aspect of Ford. I think a class action lawsuit needs to be filed. It is clear to me that this car left the Canada plant this way. This should have never happened. Also, the lemon law need to benefit the customer not corporate. I am going to change that in my state, too. Why should I be forced to pay for a car that is clearly a safety hazard? All because Ford Motor Company cannot admit they built a lemon. To my fellow consumers keep fighting.

Coil spring broke. No recall. Also, rust on all these models is rampant. Where is the recall on these coil springs?

Im writing to express our extremely disappointing experience with Ford. My husband bought a 2010 F150 and back in May of this year 2015, he went to Ford about the extensive rust damage on the vehicle. He has owned nothing but Ford products through the years and he has never experienced such a problem. To make a long story short, he went back and forth with Ford regarding the extensive damage. His truck has been in the shop for five weeks waiting on Ford to at least agree to take some sort of responsibility and they will not do anything. We are so disappointed. We will never buy another Ford product.

Since 1959, I have been a loyal Ford owner/customer. I worked as a mechanic and service manager for a Ford dealership back in the 60s for almost 10 years at which time I attended Ford Motor company classes in White Plains NY and have dealt with many of the factory representatives and corporate people. So I know a little about Ford. Back then and beyond for quite a number of years, Ford Motor company promoted consumer satisfaction as one of their major concerns. As of late, I cannot state that any longer.Fords quality control has diminished to a low I could have never expected, not only with the manufacture of their automobiles but also the arrogance, disrespect and sheer lack of concern for the consumer. We all are aware of the fact that mechanical things can inherit defects from time to time and some are not the fault of Ford Motor Company like the Takata air bag debacle. It is extremely difficult to remedy a situation as large as this and this is where customer service comes in but Ford has a problem with customer service. They are poorly educated in the field, have no power to get anything done or render any assistance for your concern. Instead, they become frustrated and arrogant and leave you stranded and helpless directing you to take it up with your dealership of which if that were acceptable I would not be calling Ford Motor Company.Among many recent scenarios that have taken place with Ford in the last few years, including a 2011 Mustang with transmission problems that could not be repaired by the dealership that being Dana Lincoln Mercury of Staten Island NY or the so called engineers that came to check the car, I finally had to lemon law it and had Ford take it back after 8 months. The lawyer that handled my case was great at no cost to me, Ford customer service, horrible. After that was settled, I made the mistake of purchasing a 2012 Mustang from the same dealer, Dana Lincoln Mercury of Staten Island NY. Same lack of concern from Ford over a problem with dash gauge clear plastic that was delaminating and blurring vision of gauges and radio. Ford Motor company when contacted, told me it was my fault for using some form of chemical that caused it to delaminate even though it was delaminating from the inside of the clear plastic, not the outside. Then there was a problem with paint bubbling on the hood of the car. The skin of the hood is aluminum and the frame is made of steel. These two types of metal cannot touch without causing a chemical reaction which causes aluminum to oxidize causing the paint to bubble. Paint problems, if you check with Google, has been going on with Ford since the year 2006. You would be amazed at the depth of which this paint problem has gone on and not been exposed. Fords solution,Sorry cant help you. Its probably something you have been using while washing the car. You cant repaint it, oxidation never stops once it starts. My fix, purchased a fiberglass hood for $1400.The latest situation is with my wifes 2007 Mustang with 21,000 miles on it and a DEFECTIVE TAKATA AIRBAG INFLATOR. Now I know its difficult to repair thousands upon thousands of cars and obtaining all of those parts from the manufacturer is almost impossible. We waited 2 years from the first recall letter and understood that it is important to recall the newer cars first. So we waited. Checking with the dealer from time to time. Finally we received a letter from Ford that our parts for the 2007 Mustang are now available, call your dealer. We did, set up an appointment, brought the car in just to be told that the parts are not in yet, even though Ford said they were. The service manager assured me that the part is now available and they would order the part and call when it came in. They never called and when I called them, they said they would have to order the part. Here we go round in circles. After 4 attempts with the dealership I contacted Ford Motor Company. It took 3 phone calls to get to a representative that understood my problem and only because I was able to understand him and he understood me. He contacted the dealership, Dana Lincoln Mercury and ordered the part needed for the 2007 Mustang. He also completed the task and made an appointment for me to have it done that coincided with the arrival of the part. I was shocked. Brought the car in on that day at 8 AM and was told that there is no stock on the part needed for my car. Went back home and called Ford Motor Company, tried to explain my problem, spoke to someone who spoke very bad broken English and could not help me at all. At that time I called back and spoke to someone else and asked to be escalated to a supervisor with no success. That customer service representative told me that I had no such recall on that car. The next representative said he would call the dealer, put me on hold and came back and said there were no service advisors available at the dealership to speak to. I said, there are 9 of them there, call back. After he got arrogant with me, I got him to call back. At the same time I called the dealer and spoke to a service advisor. The Ford representative came back on the line and told me again that he could not get to talk to a service advisor. I had to stop. The level of frustration was just too great. I later called Ford customer service again and requested a supervisor. I was told that one would contact me within 48 hours. At this time, I am awaiting their call. If I do not receive a call shortly, I am going to contact local news agencies and the pertinent Government agencies for assistance. Remembering what you have previously read and hopefully you have googled Ford bubbling paint be advised, Ford has made an all aluminum pickup truck this year. I dont know how theyre keeping the paint on it but I would investigate it further if you are thinking of buying one. Leasers have no problem, just give it back. I think thats why Ford quality control does not exist any longer. It doesnt have to. And by the way, I have found out that the dealership, Dana Lincoln Mercury of Staten Island NY, has no loaner cars available. It seems that they have become inundated with a large amount of transmission problems that have taxed them to the limit but you will never hear about that either. I will never purchase another Ford as long as I live even though I am a die hard Mustang lover. Very sad. You have been Advised.

After 16 yrs of almost impeccable service my wifes 2001 Mazda Tribute XL engine failed with 165k miles. We got a lot of enjoyment and an excellent quality vehicle. So we started a search for a new product Toyota Honda Pilot, Mazda CX-5 excellent engineering and very dynamic, Ford Explorer. Mist full size SUVs have 3 rows of seats and are too large to fit in out 3 car garage. I was never really impressed with the Ford Escape 2010 and earlier. Tested a 2012 with 80k miles and it ran well but the dealer price of 16k was too high. Found another 2012 with sunroof and 56k miles. Not bad but 5k. Finally we tested a Ford Escape XLT FWD 4 cyl with 25k miles in mint condition. Bought in the spot for 14k from a private party (Craigslist), added Ford bumper to bumper warranty 4 yr 36k miles additional for $2k.This is an impressive high quality vehicle with good technology, excellent power, 32 miles highway 26 city. Since we bought in the past 3 months have not a single problem. Just delights & surprises. Kudos to Ford Motor Company for building such an outstanding well designed right sized product. Too bad the 2013 and on design new look like most oriental mini SUVs. I highly recommend this product to all my friends and foes.

My 2007 Ford Edge was flawless which led my current 2018 Edge SEL. From the start, the front brakes grab and surge. Dealer has not been able to find/fix problem. In Winter conditions, they go into anti skid mode immediately. In Winter conditions, wiper blades park below any heated portion of the windshield, accrue ice and snow and fail to clean. Blades ices up most of the time.

I called customer service on Oct. 3, 2017 and spoke to Ashley. (800) 392-3673. I was trying to find out some information about a transmission hose part # and asked who to speak to about this matter. She told me to pay for a subscription to Motor craft or go to the dealer. The dealer wants $100.00 to tell me about the hose. This is ridiculous as I just need to find out how many transmission hoses my expedition has. I am not a mechanic to even know what to look for under the hood. A bunch of morons and I bought Fords all my life as I am now 52 years old... Somehow I am realizing why my friends buy Hyundai and other foreign cars. Customer service is worth nothing as they are as ignorant and nonhelpful as the Ford Motor company.

Problem solved.

I was going about 15 miles per hour after taking off from a stoplight. The truck started bucking and I could hear a popping sound from the engine. I pulled over and opened the hood and noticed the COP vibrating loose. I drove it 3 miles to the dealer. I opened the hood again and the COP was completely broken off. This was the second time this happened. Ford will not pay or own up to it because they have since fixed the issue in newer vehicles. They are waiting for these to be phased out so they can save money by turning their back on the customers. I am a US soldier and its sad that I defend such spineless cowards!

We purchased a Ford Flex less than a month ago. The Flex has less than 1000 miles. I started to have transmission problems. Got stock in the third gear. I took back to the dealer Prestige in Mount Dora, FL where we bought the vehicle trusting that the Ford Service Staff could fix it. It took two weeks until the dealer called us up to say we could pick it up. We took back home and the next day the car was presenting the same problem. I am extremely disappointed with the quality, the service, the credibility of FORDs.The car has to go back to the shop this Monday and I have to time frame to get my vehicle up and running. I think Ford headquarters should step up, see what can be done about this extremely dissatisfied client. I bought a new vehicle because I didnt want to have car problems. Now I cant even trust that if this vehicle gets fixed that my car problems will be solved.

I want to sue Ford because they dont want to fix the problem with the rattling notice. Now they give a letter that explain why the notice. They should had give to me before I got my Fiesta or explain to the people what they should expect after driving for few miles. I REALLY NEED TO SUE THEM. I dont want money I just want them to take their car back and give my $4000 for the down payment.

I bought a preferred vehicle, a 2013 Ford Fusion from Wolfchase Ford. I am currently waiting on the 2nd head to be installed. It cost me $3700 for the first one. Ford has shown no interest in the issue. I would recommend not to buy an EcoBoost Ford.

The Mercury Mountaineer was fun to drive, spacious interior, good mileage on long drives, roomy cargo area, comfortable seating for driver and passengers. The air quality of the air conditioning system was very good. But they could improve the interior fabrics. It was a used car that I purchased from the owner. The price was great for the car and it was kept in very good condition. I like the fact that it was a sport utility vehicle which is what I wanted to buy. The owner provided all the maintenance records for the vehicle. I really liked the car as it was. I would buy another one of these vehicles with no questions or concerns.

Our 2014 Flex has been a great car so far! It gets decent gas mileage and has plenty of room. We have not had any mechanical issues so far and the only complaint I have is that the hoses that go to the front and rear window squirters keeps coming off of a connector, that I had to end up clamping to the connector.

The Transit Connect wagon is a surprisingly well appointed mini van costing much less than the competitors. This vehicle has been a big hit in Europe for several years and is now breaking into the US market. It has great visibility, a very responsive engine, and plenty of room for 6 passengers. It drives and handles well. I especially like that the back seats fold down flat. We can safely haul our 4 dogs in 4 midsize hard shell dog crates (two side by side in the back, and two facing either sliding side doors) and still have room for gear and luggage. I’m very fond of the wireless cellphone cubby in the dash, no changing cables! It has separate climate controls and comfortable heated seats for the driver and front passenger.

Ford no longer has a fuel sensor and therefore if the fuel composition changes the computer does not adjust and you will be stranded. We have had our 2016 Explorer towed 3 times as the computer is not able to adjust to fuel composition and will not start, until the dealer resets the computer. DO NOT purchase this 2016. It is Fraud. They sell as a flex fuel. This is a lie and FORD needs to be sued.

CVT TRANSMISSION... BREAKS DOWN AND LEAVES YOU STRANDED. Ford will not back it and theres a class action suit against Ford and they dont care! Google CVT Mercury Montego or Ford Freestyle and hundreds of complaints. Do not buy Ford Mercury as they dont care!

I have owned my share of Ford cars and trucks since 1979. I used to believe they were the best and the quality was off the chart. However of lately, my past two 2017 Ford’s were not the Fords I have had in the past. The quality has gone from 10 to about a 7 at best. I have recently owned and still drive my 2017 Taurus and recently parted with my 2017 F250 Diesel pickup. The truck wasn’t as bad as the Taurus but there were minor things. The truck had starting issues, and the quality of products used was not up to par in my opinion. Mechanically it seemed to hold its own, I didn’t like how the computer limited its capabilities to be the truck it could actually be. As for the Taurus, it is a good mechanical sound driving vehicle as I expect from a Ford. However the body panels don’t line up, misaligned doors to 1/4 panels, the hood and trunk don’t fit correctly. I got a really good deal on it and didn’t take it to heart too much. But now after year 3.5 I am starting to notice rust sitting in the gutter of the trunk lid, that is unacceptable. There are a lot of people who drive Fords today or in the past because of my tenacity about them. However now not so much so. I recently bought my wife a Chrysler 300 Sedan, it is a nice well built car, I become more and more impressed with it over my beloved Fords. I have owned probably over 50 vehicles in my life time, mostly Ford’s and a few GMs. Dodge hasn’t been a player since the early 70’s. Now they are back on the map! I am impressed and GM has made their way back as well. Ford needs to tighten up again. I was looking forward to possibly buying The new Bronco, however, I am really looking at the Rams and Dodges right now... If we continue to have good fortune with the Chrysler it will motivate me to move away from the Ford line. Trust me I live and breathe Ford’s, my RV is The F53 RV Chassis with the V10, I love it! My late 90 and early 2000 Ford’s were much better, quality, craftsmanship and sheer engineering ingenuity. Just thought I would share. I have had at least one (1) Ford all my 45 years of driving. Not bad, but times have changed and so has Ford unfortunately. Breaks my heart. I hope they turn it around before it is too late, especially after dropping their automobiles. I plan on making a purchase in the next year, hoping to be my final purchase in my life time.

Bought a brand new 2016 250 Ford Transit 250 van at 12000 miles. Had a howling noise when backing up. Told me my bearings in the rear end were shot. Rebuilt the rear end to no avail. Now at 35000 miles my back brakes are completely wore out. Had big old tires. Tell me its as if Ive been driving with my e brake on. Took it to ford. They cover their ass and tell me its wear and tear and that theyre finding out with these vehicles the back brakes are wearing out quick. Oh did I mention my front brakes are like brand new. Bottom line this vehicle is a PIECE OF **.

I know many of you already know how angry I am at Ford, but let me just tell yall about how Mark Martin Ford and Kia in Batesville, AR has made it worse. Keep in mind, Ive already had to have three other recall issues fixed (one of which is the clutch which is getting fixed again). So my car had stopped turning off for a week or so when I pressed the off button. Even when I left the vehicle and took my keys, it sounded like the engine continued to run for another ten minutes until it went off although the internal stuff turned off. On top of that, it had been hesitating to accelerate and shuddering, making it difficult and sketchy to drive. Which by the way, is an issue of which a class action lawsuit was filed against Ford and Ford lost a couple years ago.My battery had been tested a few days before this even happened and it was good. Almost a week ago, the engine wouldnt turn on when I tried to start it, but all of its internal lights and components turned on and wouldnt shut off. It became a very loud blinky, electrical hassle to get them to turn off. My cousin came over to try to jump my battery but nothing happened. He tested it at that time and it showed the battery was fine. Ford towed it to their service department and I didnt hear anything except that they wouldnt be able to look at it until late Friday. So I didnt hear anything until Monday when they said my problem was I just had a bad battery. And that I would have to pay at least $130 for that. They also said they would have to replace my clutch but that would be covered under warranty. At no point did they explain why my car wouldnt shut off when it should have, but they said itll be ready today. I said I disagreed on the battery and the service manager said well you can have your old battery back and not pay a thing then. But still no explanation of why my car wouldnt shut off and said that couldnt be related to my battery going bad overnight. Mark Martin Ford had my car for two days before even looking at my car. So in my mind, my battery went bad somewhere between that Thursday morning and whenever they looked at it on Friday or Monday morning.I called Ford customer service corporate where they gave me a case number and told me the service manager at Mark Martin Ford and Kia would call me about it which didnt happen. When I called him, he told me he didnt even know what a case number was and said I needed to call Ford. I called Ford and they said its the dealerships problem, call them. Both of them hyperfixated on the fact that my battery was dead and didnt explain or care about the other issues. So, how they are going to resolve it: put my old, now bad battery back on and I can take it as is, no payment necessary. Instead of fixing the actual problem of my car not turning on and off when it should. Sounds like the professional type of Ford service youll hear about when you get put on hold for forty minutes.They both said maybe I should talk to the manager. Flashback to six months after I even bought the car when I talked to the manager and he told me it was my problem because I bought the car to begin with. This after I had already had a leak, had to spend a month and a half to even get a spare key, and dealt with one or two recall issues where after they fixed it, I had problems after. He and Ford, as a company, have reminded me how bad of a reputation Ford has and why I never want to deal with them again. I have no idea why I let myself get talked into buying a Ford in the first place but it was a mistake all around. I want to urge yall to never buy a Ford Fiesta or Focus at the very least and to reconsider going to Mark Martin Ford in the future for a car. I paid full asking price for this car and it has plagued me and will continue to plague met until I get rid of it.

Id give zero stars if that was possible. Back story: never owned US made car. Drove just about every brand of Japanese car out there since 83, with no major complaints. I decided perhaps it was time to give a US company a try and my research suggested Ford the best of them. I got a new Explorer. Explorer seemed like a solid vehicle until at 20k miles it started to suffer some mysterious electrical problem, the worst of which manifests itself by hitting the gas pedal and nothing happens. The revs are there, its just nada between transmission and the engine. It can last a few seconds to a few minutes and when it does finally engage, the car leaps forward similar to what happens when you drop the clutch hard on a manual car.Other things are rear view cam coming on when going forward, cruise control shutting off for no reason etc. Worst, and potentially dangerous is the dead motor thing. Left me dead in the water in an intersection the other day. Brought it to Ford service three times now. First two times, being (apparently) an electrical issue, and an intermittent one at that, of course they couldnt reproduce the problem or fix it. Third time was the charm as I walked the tech out and it did it for him in person, so he confirmed it and said he thought it was electrical vs. a transmission issue. Once they got it in the shop, you guessed it, they could not reproduce it, and no fix.Now Im getting pissed. Many phone calls, etc. later to Ford corporate, them generally doing jack** to help me, etc., they then ask me to bring it in for a 4th time! I said I would, if they would at least tell me what they would happen after #4 visit and no fix: replace the car, let me out of the lease, etc. if after #4 if was not fixed. Their response was we will evaluate that afterward in a good faith review I responded, So if after #4 and nothing is fixed, we go onto #5? They ignored the Q. Seemed pretty reasonable request to me...Hence a total non answer and yet, I should bring it in for #4 with zero commitment from them, so at that point I declined knowing it was a waste of time and all they are doing is trying to wear me down and give up. I have 7 months left on the lease. So, it appears Im stuck with Ford until the lease run out (which is me paying for a defective car), pay the lease off and walk, which is me throwing $ in the toilet on a defective car. And Ford was supposed to be the most reliable of US brands. No wonder we continue to lose market share to the Japanese, etc.

Truck burnt up by DEFECT. My 2002 FORD 350 exploded at 2 A.M. while not being used for over two days! I then got stonewalled and laughed at by the rude people of this garbage company. I also started getting recalls for the exact reason my Ford lit up. A wire heated that was hooked up to the brake master cylinder. This happened years ago and I was just sent a message that I have had over 60,000 hits with people experiencing the same problem. NEVER BUY FORD!!! I have pictures. Shame on that company for crapping on the small men of America…the working man!!! Please boycott that no good company. Buy G.M. I had 4 Chevy trucks and all lasted a few hundred thousand miles each.

Purchased a 2011 Ford Fiesta SE. After the purchase, I had problems with the transmission. Further research turned up that Ford is well aware of this problem and extended a warranty for 7 years or 100,000 miles to replace the transmission. I purchased the car just AFTER the 7 year mark. Ford has been unwilling to repair this well known problem. How as a company, when you know you have put out a faulty product do you not stand behind it and repair it? This is in excess of $3,000 to repair myself. Additionally, Ford customer service and consumer affairs were rude and not at all helpful. When I called them they told me since it was beyond the 7 years they would not help. I asked for a supervisor and they told me no, that the supervisor was just going to tell me the same thing anyways. I then filed a complaint with the BBB. When Ford called to respond to that, they called from a blocked number and left a quick message, basically saying that they did extend the warranty and its basically my fault I didnt repair it in that time (even though I didnt have the car at that time). They were very rude and left no way for me to call them back to actually speak to them. Horrible car and horrible company! STAY AWAY FROM FORD!!!

Bought a new 2016 Ford Explorer and with 300 miles on it. I noticed the paint had dots in it. I took it back to the dealer and they said it was paint pop and they will wet sand the car to fix it. So they did and I got my car back with white spots all over it. So they said we have to repaint the whole car. I said that was not acceptable to have a new car that has to be repainted. The dealer and Ford motor company said that all they will do but everyone I have talked to said they would not accept a new car that was repainted but they want me to. They gave me two choices. Get the car repainted or trade it in. So I was going to trade it in but I would lose 8 grand. Now the car is all taken apart and getting repainted with 300 miles on it.I own 6 Ford cars and trucks as of today and will never buy another one so make sure if you are looking to buy a new Explorer, you look at the paint. I bought a black one and stopped at two other dealers to look at the they had on the lot and they had the same problem as mine. And ford said there is nothing wrong with them. Buyers beware.

Just had my Ford F150 go up in flames while parked in the driveway. Truck was last used Saturday Morning 2/7/2015 and went up in flames 2/9/2015 at approx 4 am. Woke up to a horn going off, went into my daughters room and looked out front of our house and saw flames 15 ft high. Told my wife to get the kids downstairs and evacuated them to the backyard. Called 911 and ran out front to move my other car out of the driveway. Thank god my neighbors came out and helped me put the fire out or things would of been much worse. Fire started in the Engine compartment and burned most of the hood off before we could put the fire out. Ford should take responsibility...This is a very serious problem and needs to be addressed immediately!!!

I was driving home from Wal-Mart, which is about a 20 minute drive. I am not sure what happened, as I must have blacked out, or blocked it out, but I woke up flipping over and over, and found out it was in a field. Witnesses claimed the car flipped 12 times, before landing on the roof of the car. All the windows, besides one I believe, were knocked out, and there werent airbags. I have an artificial hip, due to another wreck, where I was a passenger. I was trying to get the seat belt off, as I was scared something else would happen if I didnt get out, but it was stuck. Finally, a gentleman showed up. He had to crawl down under me, to cut the belt, and get me out, without causing more problems. The first thing I heard the policeman say was the bags did not go off, then I heard the same thing next day, when I went to pick up whatever was left. A prescription was lost or stolen. We looked everywhere, and my Tom Tom, which was in the glove box was gone. I went by ambulance to the hospital. They took an x-ray of my chest and neck, and did some CT scans to check my back. As of now, I have bruises and abrasions, but I can barely walk without crutches. The same side of my hip was replaced in 1994. My back has a large bruise, and it hurts real bad to move, cough, etc. I did not have comp or collision, as I was told, when a car is over 20 years old, they dont need it.The car is completely totaled. The roof was crushed like a v right down the middle. The medic said if my head or the v had been an inch or so closer, I would not be here. If there are this many complaints, why hasnt Ford done something about it? I was shocked. I was supposed to be on federal jury tomorrow. I had to call and cancel that. Currently, all I can do is lay in bed or on the couch, with heating pads and pain medications. I may have to call my orthopedic doctor, if I dont get any better. But my husband has been out of work taking care of me. He went back today, and the my doctor is in Charleston, about 2 hours and some minutes from where we are. He cant afford to take off constantly.

Part unavailable for my 2015 F-350. I purchased this truck in April of this year. It is a King Ranch. Shortly after picking up the truck a couple of warning lights came on. Took it back to the dealership and was told it needs a RCM Harness which was currently unavailable. The truck was still in warranty so I left it with the dealership awaiting a part. That was April 19, 2019. The truck is still there and there is no ETA on this part. Ford customer service has sent me an email regularly saying there is no idea when this will be available. In the meantime I have a brand new camper (5th wheel) and no way to use it. I have been told this is not uncommon for this model and I wonder why it is taking so long for a part to be available. I feel Ford as well as the dealership should offer some serious compensation for this as the previous owner traded it due to this problem (he told me) and the dealership did not disclose it however Ford has not addressed the issue.

We are an HVAC company that has bought many Fords currently and in the past. Lately, these Ford vehicles have not held up very well. We recently had a 2014 van with 43k need a new transmission. The Ford warranty expired 1 month ago. Ford has declined to stand behind their products and will not pay any of the repair. I have contacted Ford Customer Care and they just tell me its out of warranty. They made a case #, denied the case, and didnt even tell me. Their customer service is extremely poor. When I call, I fight through several automated prompts, usually get transferred a couple of times and battle a communication barrier with the reps. This will be the last Ford we purchase!

My 2003 Ford F150 burst into flames this morning around 1:30AM. It had been parked since 5:30 the night before. I cant believe it. The truck is gone. It also scorched the car next to it.

Bought a brand new 2016 Fusion. After 11,500k squeaking/creaking in front end. Took it to dealer, lubed and told me its fine. Half an hour later Im driving and hear horrible metal grinding sound. Took it back in gave me a loaner for couple of days, returned car to me. Now 10 days later squeaking/creaking is back! Called dealer said to bring it in again. This should not be occurring 10 days later! Feeling very ripped off.

I parked my 1997 F150 running fine. I went outside and after about 4 hours, it was smoking real bad by the break cylinder. We cut the battery cables, but the wiring all burned. Im on foot now.

Bought brand new 2008 Ford 450. Have been having numerous issues and problems with the truck. Was tricked out of extended warranty, vehicle needs $3800 in repairs and Ford is not helping. Each time I brought vehicle in for repair, I would note Ford what the issue was and they would always tell me it was something else, and after paying for their stated opinion of repair, I would still have same problem or another problem with vehicle.

I purchased a brand new 2019 Ford F150 that was damaged. 1 day later I returned it for a refund. Dealer said, No, once you sign it is yours. Called Ford with no satisfaction either. Ford does not stand behind their products.

We own a 2016 Ford eco boost F150 truck. At 20000 miles it had a catastrophic engine failure. The spark plug went into the piston which went into the head and destroyed it. We had it repaired at a Ford garage and after 3 weeks picked it up and on the way home from Alabama to Pennsylvania it failed on the interstate with major engine failure. At the time we were towing a trailer and used road side assist. We paid out of our pocket because they said we had to and have yet to be reimbursed even though they say we are approved and should never have had to pay ourselves. The truck had been repaired with zip ties and they did not hold and the fuel rail let fuel go over where and 6 heads needed replaced. We were told it was lucky we didn’t have a fire. We are asking for a buy back but we can’t get a response and none of our expenses have been paid. We were traveling and had hotel bills and rental vehicles as the parts for the first repair were not available. Disappointed in Ford.

Having good experience with giving the exact point of view and rating in the market with showing the income of the company with employee treatment. Good information with pros and cons - lots of interaction with data.

I purchased a 2011 Ford Edge Certified pre-owned with 26000 miles. This vehicle has been in for major repairs within the last two years. Vehicle has AWD. The power transfer unit failed at approximately 60000 miles. The backup camera does not work at all. Just a blank black screen. Several valves went bad. The car was at a Ford dealer for 12 days. The backup camera no longer works. Its just a black screen. The only thing to be done with is replace it at the tune of $866.00. I did not have the camera replaced due to the substantial cost. The latest problem is the catalytic converters. They went bad at 75000 miles. The service engine soon comes on and flashes and then goes off. Called dealer and took it in. This was in January 2017.I was told both catalytic converters have to be replaced. The dealership told me they would have both converters by mid-February 2017. I called them at the end of the February and now they do not know when they will be getting the catalytic converters in. Really??? Note that I am still driving the vehicle and have not been offered a rental car as of yet. I was told not to take the vehicle on long trips because of the converters being bad. How long am I going to have to wait to have this fixed??? This will be the last thing that gets fixed on this car because if one more thing happens to it I will be getting rid of it. I am very disappointed in Ford and I have had several. Time to look at the foreign SUVs.

Cruise control is malfunctioning and it is in the year of the recall but, the VIN is not showing recall. The National Highway Transportation Safety Administration says that Ford owners should watch for all cruise control problems including cruise controls that cannot be activated or have just stopped working. Owners should also watch out for broken brake lights, brake lights and ABS warning lights on the dashboard, and not being able to get the vehicle out of park.

This is a letter from one of your first-time customers. In the grand scale I mean very little to your company as far as your bottom line. I am one of the millions that pay you every month and understand that with a corporate company like yourselves I don’t really have any pull in the service relationship we have. However, I believe it is therapeutic to encapsulate this experience I have had with you, and also to caution others who may want to purchase a FORD vehicle in the future. I don’t believe in getting something for nothing. I do believe in fair and honest treatment and that’s where you have failed Ford.I leased my FORD Eco Sport 2018 in January 2018. Unfortunately, I was in an accident in late February 2018. Nothing huge just a fender bender but as I write this, it is September 13th, 2018 and I still don’t have my car back from the shop. You see you sold a vehicle that had no parts ready for it because they are made in India. (I’m not really sure if the location is to blame but that’s just what I have been told.) You take no responsibility for that, and believe that while it is unfortunate it is also not something you have any plan of action for or will do anything about. I have called, emailed, Facebooked, tweeted, and hoped for someone to help me and yet still there is nothing you “can” or will do. I have now not had a car for months while still paying my lease agreement. You wouldn’t even lend me a rental, so I had to pay for my own. $778.00 and one month later and I have just decided to be carless. I am 30 years old and I have a family. I have a 90-year-old grandfather I take to the doctors and shop for so Ive had to rely on friends and neighbours to go everywhere. I must Uber to and from work every day because I must make sure I can pay my ford credit bill this month for a car I haven’t seen in a half a year. I have spoken to two dealerships and they tell me stories about all their customers who are waiting on parts for the Eco Sport with no answers or timelines. How discouraging is this? My first new car and all I feel after this whole experience is abandoned and forgotten buy a company who made about 7.6 billion dollars last year off the very people they won’t help.I have called your customer service line; whose sole purpose is to never actually help anyone but rather read the same four lines of script sent down from some corporate manual to ensure that: A. Ford never has to help anyone. B. To make sure that the customer is so defeated and frustrated by the end of the call you won’t want to call back. On that front Ford I say that you have succeeded. As I have been doing some digging to see who else I could call I have seen thousands of terrible reviews about everything this letter is about and clearly no one cares. There should be a support group for every customer you have let down because honestly its outright abusive at this point.My family has always owned FORDS. Generation after generation it is the only car we buy, and after this whole experience I don’t see myself being a FORD customer in the future. Even though I feel very defeated by this whole situation I am still hoping that someone will read this and have a little heart to understand that I am only looking for what is fair, for a paying customer and what is right for a customer who has valued FORD their entire life.

They added over 5,000 of optional fees onto my contract, changed the term on me, and lied about my apr saying it was 8 percent higher then it actually was to hide all these fees. The car rolls backwards, shakes, doesnt want to accelerate and more. Ford wont stand behind the customers because all they are focused on is capital. Eventually ford will end themselves with poor quality vehicles and exceptionally terrible service. Never in my life would I have thought a company would be capable of both. Get it together please. They will only let me get half my money back for a warranty I didnt ask for... This is a common thing for ford... I have over 15 people who I contacted that have had this exact incident happen to them.

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

On March 13th, 2012, I had an accident due to heavy fog that caused me to slam into a 3 and 1/2 foot ditch then into a field. The seat belt did not lock and the airbags did not deploy which slammed my chest into the steering wheel, bounced me in the air causing me to break my back and severely bruising my ribs. I am currently bed-ridden and very upset that my 2007 Ford Escape failed to protect me. My vehicle remains at the auto repair shop estimating damages. I am thankful no one else was in the vehicle.

Ford sold me new Ford Transit 2020 van and after only 6k miles and only few month of gentle use vans transmission broke. The van was making noise, no sensors went out so I kept driving and waiting for appointment to the shop for about 2 weeks. When at the shop I was told that all the fluid leaked out from transmission. I was driving this vehicle without transmission coolant for a period of few weeks so in my opinion the transmission is done and only a matter of time when it completely goes. People at the shop replaced the faulty part and send me on my way. When I called Ford customer care department to complain and ask to at least give me extended warranty so I feel more confident in the vehicle, and to know if transmission breaks again at least it would be covered under warranty. Ford customer care representative (Kaytlyn **) offered me a free oil change, can you believe this? A free oil change? Which made me even more upset about the whole situation and ford customer service.P.S They sold me a vehicle which was manufactured in January and I bought it in November, the van was passed from dealership to dealership with some miles on it until it found me and was sold to me as a new vehicle, salesperson failed to disclose this information until after the purchase. My advice is think twice before you buy a Ford product!

I had my truck parked in front of my house on January 2011. I left the car running outside and went inside the house. When I looked outside my car was on fire under the hood. I just had time to call the fire department. If we hadnt looked outside our house would have been burnt and my family in danger. I didnt have full coverage. I had a total loss on that car. I contacted Ford Motor Company to make a complaint and I was told that there was no recalls on that truck for that specific year. I did many researches online and found many trucks the same year had caught fire just like mine and that there were only recalls from 1999 to 2003 due to the same issue that happened to my 2004 truck.

We purchased a Ford Focus in 2013. Shortly after purchasing this car we started having transmission issues, had the clutch replaced and several other things done. We had to have the pcm/tcm reprogrammed a few times and have had a new one installed. Waiting on seals to be replaced. For the 3 years we have owned this car we have made numerous complaints to Ford and even called the corporate office for help, which does not come. We are unable to trade the car into anyone as it will not be paid off because of the transmission trouble. I just drove it for the first time since we have had the TCM replaced and I have to say this car is dangerous!Something needs to be done about this before I or my husband is killed because the car will not move. Stuttering or shuddering or whatever Ford calls it is wrong! We have been told that at least 35,000 customers are waiting for the same part!!! What is Ford going to do? This is by far the worst car we have ever owned!!! Ford needs to man up and take these cars back or pay them off so new cars can be purchased.

The Ford Crown Victoria is well built and solid full sized car. Handles 5 adults with plenty of trunk space. Not manufactured anymore (last year produced - 2011) but is well worth buying used as these cars are extremely durable, reliable and hold up well under the harshest conditions. Smooth ride, excellent handling, 4 wheel disc brakes provide superior breaking, whisper quiet smooth V8 with plenty of power. Comfortable and stylish as well. Easy to repair and offers many safety features with excellent crash protection. Downside: can be hard to park due to large size, fair to decent gas consumption averaging 16-17 city / 20-25 hwy.

I have a 2008 Ford Crown Victoria police interceptor. Its a good car. 4.6 liter. These are really good, strong cars and do last a long time if you take care of them. I know a quite a few people who have one. But be careful if you buy one. Its the gas tank you have to watch because they put these rubber mounts on the bottom of the tank where the straps hold up the tank. Water gets trap in between the mounts and within a couple of years youre leaking gas because its all rust. A lot of people dont know this. Even the cops because theyre still driving these cars. Ford messed up on this one.

Ford continues to provide help to the nation as it has throughout history! This example of stepping up to use production facilities to expand their efforts for PPE products tells you what a patriotic company Ford is! Buy American!

I have really enjoyed owning my Fiesta! Its such a fun car to drive, the acceleration is perfect, it zips through traffic and I love my sync system. And I really love the mileage I get out of the car. I can get almost 2 weeks of driving out of a single tank of gas! Moreover, I love the look of it. Its very modern and cute. Some people might view its small size as a negative but I genuinely have never felt cramped from the inside.

The Ford 2005 is still working good. We purchase it in Newburgh, N.Y., brought here in 2006, in 2008 my son came down and needed a car and we gave it to him, he drove it from here to Florida where he moved. In November 2017 he purchase a newer car and pass that one to his younger brother and he brought it back to S.C. and it is still running good.

2008 Ford Heavy Duty F350 diesel turbo 6.4 engine - We bought a Ford because we have always bought Fords, American made. When we bought this Ford we were happy, we shook the guy that sold it to us hands as he said, Youre getting a really good truck here. You keep up the oil changes and get new tires when needed, you probably wont have it in the shop only to get new hoses at 300,000 miles. What a nightmare that statement has become. We had trouble way before 28,000 with the way the turbos and engine ran. They said they fixed it. We kept changed oil and got new tires when needed. Continued having problems $6700 worth. We ask for them to look at it and they said nothing was wrong. That that is the way it was suppose to run. At 53000 it totally quit.We took it in, they suggested clearing the emission records to help it perform better and get new turbos. They did that. We still was not happy with the performance of driving the truck. 8 months & 900 miles later it was back in the shop. The shop said theyd take care of it, stayed in their shop for 1 and half months but made it worse and they towed it to a Ford care 30 miles away. SO they had it 1 and half months, changed turbo, found that the pipe going into turbos was melting on the inside and they said it was good. I was going to take it from there to trade it. They thought that all the problems Ford had on these trucks that now it was taken care of with the Pipe being replaced, $2300 cost. So I took it home. Next day we went 20 miles and the radiator was leaking.When I called the Ford care place, the man said, Oh that is another problem Ford is having with the Ford trucks, it cracks on the seam. So another $2200 that should have been a Ford recall. Im tired of hearing everyone complain about the Ford truck and the US Highway Safety Department not taking care of getting Ford to recall these. IF there are this many complaints about the 2008 to 2010 models then there should be a recall and Ford taking care of the cost! These are not maintenance problems. This is factory problem. Doesnt it seem crazy that Ford dealers do not even want to give you anything for the truck on a trade in? Does it seem crazy that the Ford company care places do not even care to have them come into their shops?

My husband and I were watching a movie in Virginia Beach and are from Atlanta so we were visiting, and the phone kept buzzing. We knew no one in Virginia had our number so we went outside and answered the call. It was the VA Fire Dept. THE TRUCK (Ford F150 2006) was on FIRE. Now we had been in the movie for 2 hours and add an additional 45 minutes walking in the mall. So the truck had sat for almost 3 hours. What a waste. Now were waiting on FORD to tell us whats next.

I bought the car the Friday after Thanksgiving. A good time to shop. It is a 2018. Ive been looking for quite a while. I viewed many. This was the right one because the price was right! I love it!

I bought a 2016 F450 truck. I bought it brand new. I put 16203 miles on it. Its now 1 year old. The ac is not blowing so I bring it to the dealership that I bought it from. They tell me the evaporator coil is clogged up. They want $2400 to repair. They tell me this is not covered under warranty. I have a brand new truck with no air conditioning. I also bought a 2018 F450 and a 2018 Explorer for my wife. 3 trucks in one year from Ford. It seems like they would be a little more interested in fixing the problem instead of trying to make me pay $2400 to fix a brand new truck???

I own two Ford vehicles, a F350 Ford diesel King ranch 2016 and a 2018 Ford explorer Platinum two of Fords top of the line vehicles. The Ford explorer third row electric seat began having issues within the warranty period at 21k miles and within 1 month of the vehicle warranty expiration. Just a couple of weeks after the expiration of the 36th month warranty but well within the 36k mile warranty (25k miles on The vehicle) third row seat would no longer operate (only having been used a few times). One of the main reasons we purchased the vehicle was for the third row seat for our grandchildren.After several trips to two different dealerships it was determined that the wire harness would need to be replaced and in order to do that apparently much of the vehicle needs to be disassembled. A very significant effort and expense to repair. I felt surely Ford would stand behind me and rectified what was clearly a defective mechanism. After several months of back and forth and Ford stringing me along ultimately they would not provide ANY assistance. Worse multiple requests for them to provide that decision in writing were simply ignored. I have never been so appalled at a major corporations lack of professionalism in handling a customer service issue. My experience with them has left me realizing that FORD is a two-bit company not interested in customer service or standing behind their product. FORD NEVER AGAIN.

I really like the space the Ford Rover has on the inside and how it also has a back camera so I can see where behind me and if Im going to hit something. Also my family and friends are jealous of me and my car because they love my car and want one too.

I purchased a 2015 Ford F-150 Truck this year which the airbag light appeared on the driver’s side of the vehicle. So I took the truck in to Bell Ford for warranty work on September 1, 2015 to fix this problem. The service department determined that they needed to replace the wiring harness inside the truck which involved stripping the entire interior of the vehicle. This meant everything had to come out down to the metal inside dash, seats, console, headliner, carpet, door panels; everything was torn out of my $63,000.00 brand new Ford F150 Platinum Truck!During this process I made calls to the assistant service manager, Mike **, to check on the progress and also to voice my concerns regarding the extent of this repair to my new truck. I was worried about the reassembly because of the drastic solution to this problem. I wanted to ensure that the service techs would efficiently put my truck back together so there were no rattles or other problems created because of this extensive repair. I related to Mike ** that my main concerns were that after the warranty was up that it might have some issues with rattles or malfunctions on anything in the future. Mike ** said if he owned this truck he would be concerned too however he assured me that he had his lead tech working on my truck. Also he stated that his guy was the only one working on my truck because only one guy should tear it apart and put it back together for continuity.On September 17, 2015, I stopped by in person to check on the progress of this repair and discovered that the lead tech was not the one doing the repair it was a young lady that was inside my truck reinstalling all of the parts that were scattered around my truck. I asked Mike ** if this young lady was his lead tech and he replied no however his lead tech was overseeing her work which to me is not what I had originally been told. There was no lead tech or any other tech involved at this time and the young lady inside whose name is Whitney verified that she is the only one that had been working on my truck.I received a call on September 18, 2015 informing me that the truck was ready to be picked up. I discovered after inspecting what I could see that there were many problems with the truck. There were visibly cracked and broken parts reinstalled instead of replaced. I ended up with a punch list of 13 items that were evident to the naked eye therefore who knows what is wrong with what cannot be seen. I took the truck back to the service department that day however they told me to keep it until they received the new parts they had to order that had been ruined during the reassembly process.I delivered the truck back to Bell Ford on September 30, 2015 and during the time between the 18th and the 30th of September I had more issues that surfaced in the dash area that could not have been originally detected until driving the truck for a while. Therefore I determined that this was going to be an ongoing problem and that I was not going to keep this vehicle. So I traded it in because of the distrust and the lying and would never feel confident with this truck in the future.I had a meeting with Lee **, General Manager, and Mike **, Service Manager on October 9, 2015 in which I requested reimbursement for the amount of money I was out for the accessories for the new truck which were items that I had purchased for the F150 truck originally. I gave Lee an itemized list which amounted to $2,063.86. Lee explained that he was leaving for Hawaii the next day (October 10, 2015) and could I give him a couple of weeks to work on a resolution. Lee and Mike apologized for their assistant service manager, Mike ** lying to me about the service repair and that they did not do right by me and were sorry for everything.After Lees return from Hawaii I met with Lee and Mike ** on October 22, 2015 where Lee apologized again profusely for the mistakes and lying regarding this repair. There was some discussion again about the issues and Lee said he was not going to give me $2,063.86 to go away. I got up to leave and said, Okay then I am done and then Lee said, Arent you going to negotiate? And I said, Okay I want $1,999.99, and Lee replied, I will give you $1,000. I said, No I am done and left. In summary Bell Ford admitted to bad service and their employee lying however they are not willing to make it right to my satisfaction. If all the repairs would have been done correctly I would have kept the truck and not been out any money.

I own a 2018 Fusion and a 2018 Ford focus. Both have almost 80,000 miles on it. The transmissions went out in both vehicles 2 weeks from each other. No recalls and unfortunately Fords joke of a warranty is out too. How can you charge people this much money and have issues like this? 60,000 mile warranty is a joke in itself. I will never buy an American-made automobile again. Find a manufacturer that will give you 100,000 miles out the gate. That tells you they believe and stand behind their product. Without having to spend thousands on an extended warranty. Ive owned 6 Fords in my lifetime, the last 3 were junk. Never will you see a Ford in my driveway again.

I have a 2008 Edge SEL, awd with 97000 that the axle bearing went bad. The bigger problem is you have to replace the front drive shaft assy. Not just a bearing. It has been in the shop for 1 week waiting on the parts so what does that tell me? There is an issue known but not announced public. From what I hear it is problem with these models and if so what does it take for Ford to make a recall and admit there is a quality issue? I am a Ford man all the way but have 2nd thoughts now. Had the car for 4 years and did love it but not anymore. I work for a tier 1 supplier to Ford and we fess up our issue and so should Ford.

I love that for a small hatchback it sits higher and has more headroom than all its peers. It has excellent acceleration as well as a very responsive ABS braking system, compared to its competitors in this class. The Ford Sync system and USB plug-ins were state-of-the-art when I bought it in 2013, and still work great. It has good shocks and very comfortable seats with lumbar support. The split, lay-flat rear seat gives a huge cargo space for a small car. Of all the hybrids in this class, this one sounded like the best on paper and turned out to meet or exceed my expectations...and still gets nearly 40 mpg on the highway. The one thing that wasnt well made was the handle release for lowering the rear seats. One side broke away from the cables under the seat so it doesnt work to lower the seat and is very expensive to fix- requires a total seat replacement, over $1000. So not worth it to me now.

11/02/15 My family and I had just came from a store at around 6pm, truck showed no signs of misuse or damage for I have had this truck for more than 10 years with no serious problems. We parked our truck at our apartment complex again with no signs of anything that could have triggered a fire. At 11:30 pm our neighbors had notified us that our truck was on fire. The fire department arrived about 20 minutes into the fire leaving the truck completely nonexistent. The fire department told us the fire had started in the engine. Ive never heard of some kind of recall in these models of trucks, Ford company should be responsible for all these damages.

Safety Concerns with Ford Motor Company - 2/16/2013: As we merged on to Lakeville Highway, Petaluma, CA we began to accelerate and the vehicle revved but would not shift out of first gear. We contacted Ford Motor Company and the vehicle was towed to Henry Curtis Ford of Petaluma. My mother-in-law drove from Brentwood to Petaluma to pick up my husband, myself, and our dog. Sales manager William said he would reimburse her cost for gas and work on a rental if they determined Ford was liable for the vehicles issue.2/18/2013: Henry Curtis Ford contacted us stating the vehicle had a lot of codes they would need to weed through to determine what the issue was with the car (which is different than what the original receipt stated). Henry Curtis Ford said we could now have a rental vehicle and sent us to Enterprise. Enterprise rented us a Chevy Impala. 2/20/2013: Enterprise asked us to return the Impala and exchanged it for a Dodge Avenger. 2/21/2013: Henry Curtis Ford claimed the vehicle was fixed and could be picked up. Future Ford and Lincoln of Concord arranged to have the vehicle driven by Ford from Petaluma to Concord.2/22/2013: Per Future Ford of Concord, the vehicle would arrive at my work when I was off at 1:30pm so I should return the rental, which I did on my lunch break. Future Ford of Concord called to let me know the vehicle had an issue on the drive to Concord from Petaluma; it would not shift gears or accelerate. Future Ford of Concord picked me up and took me to Hertz to get a rental, a Mazda 3. I went to Future Ford to get my receipt from Henry Curtis Ford. The receipt basically said nothing was wrong with my car, no errors came up on tests, and it was returned. This is different than what my husband and I were told from the Service Advisor. I called Henry Curtis Ford and left a message for Joseph **. I spoke with the Service Advisor Andy ** at Concord Ford and asked his notes be thorough and include all communications with their technicians, any tests or maintenance performed, and documentation of our communications. I discussed my concerns with the Sales Manager William who appeared concerned about the situation. William assured me he would be able to reimburse Angela for the gas, but since she was not local, he would have to look into how.2/23/2013: Concord Ford detailed the Mazda 3 rental since it had a funny smell and Hertz is not open on Saturdays. 2/25/2013: I spoke with Andy ** at Future Ford to try and understand the issue and procedure to correct it. I called Ford Manufacturer and opened a claim. The claim was escalated and assigned to Leslie ** (866-631-3788, extension **, email: **). I spoke with Joe **, Service Advisor at Henry Curtis Ford, and advised him of how the receipt was written. He said he would fix it and send it back to us. 2/26/2013: I left a message for Leslie since I had not heard back. 2/27/2013: Leslie called me back on 2/27/2013 and stated a Ford script that they stand behind their warranty and asked if she could offer me a Service package to help with my trouble. I told her I was scared and I have never been in this sort of situation. I asked how long this may go on and she said she had no idea. 3/1/2013: I spoke with Andy ** at Future Ford. 3/4/2013: I went to Future Ford to check in on gas refund from 2/16/2013. William had not yet found a way to refund the gas, such as providing a gift card. William said he would have a check sent to Angela. 3/5/2013: I called Joseph ** at Henry Curtis Ford and asked if the receipt was updated or mailed. He said it had been updated and mailed but he would mail again since we did not receive. 3/6/2013: The Mazda 3 rental began to smell again, so I exchanged the vehicle for another option at Hertz, a Chevy Cruz. I contacted Ford and spoke with Leslie. I told her I was so upset and I wanted to drive my car and I was unhappy with the rentals. I pleaded to have my car fixed, replaced, or a buyback. She said she couldn’t fix it any sooner, so I said to go forward with the buyback. This conversation was really hard. I was literally to my breaking point, in tears, and she made me feel like I was asking a favor they couldnt fulfill. Leslie spoke down to me and said she couldnt control what they had at the rental agency and she could only file requests for buybacks, which could take up to 10 business days. Ford has the buyback starting on 3/7/13 and Leslie insisted multiple times in future conversations I requested it on the 7th. I didnt see a point in arguing, but I took notes and documented the 6th personally.3/8/2013: I spoke with Andy ** regarding parts and status. 3/14/2013: After another request had been made with Joseph ** for the receipt to be sent and it was not received (exact date of second request was not documented), I drove to Petaluma to get the receipt. The receipt was still not updated to the same information they had said over the phone; the only note that was added said the issue may be related to PCM. This was never mentioned to us during the time the car was in Petaluma; it was only something thought to be the issue after Ford in Concord had got the issue to occur in a picture they took and sent to a Ford technician, via their hotline. Rick **, Service Manager at Future Ford, calls to tell me they are still waiting on a part called the PCM, but it is on back order and they will not receive it in their factory until the 20th and have an emergency order to have it in expedited. I was in the Petaluma dealership and missed the call. I called Rick back upon leaving and left a message asking him to call me back. I called Leslie ** (assigned to my claim with Ford) and left a message. Upon getting home, Joseph **s receipt was received in the mail.3/18/2013: 30 days no vehicle, 8 business days into buyback request, and no follow up. I called Leslie ** and left a call back message. 3/19/2013: I went to Concord Ford, left a note for Rick ** to call me back, and spoke with William about the check for Angelas gas. He had her information and said he was still working on getting it made. I spoke with Andy **. 3/20/2013: I stayed home from work to focus on getting this resolved, 32 days in. I called Leslie and left another message. I went to Ford Manufacturer’s Customer Service to request my issue be addressed, escalated, or resolved. I spoke with a gentleman named Bruce who assured me I could get a call back from Leslie or her superior within 1 business day. Bruce was a very kind representative who conveyed a sincere tone and empathy. Leslie returned my call later in the afternoon. The conversation was really intense and it was clear she was irritated with me and felt she did not need to check in with me until she had more information. I dont even know how to write how this call made me feel. It was emotional and it impacted my judgment of Ford more than any of the issues I had with my car. I have never been made to feel as insignificant by a company as I was that day. There was no regard for my situation or remorse for them being the reason it was caused. Leslie was cold and uncooperative. End of the business day, Rick ** from Future Ford of Concord called to say they fixed the problem. I shared with him we are afraid of the vehicle and for our safety. I requested they leave the vehicle there since we will not risk driving it, or to tow it to our home. They said they would keep it there until they heard back from Leslie **.3/21/2013: I called Leslie and pleaded for an answer and she advised they had not returned a response and that the buyback request is dealt with behind the scenes and she will let me know when a decision is made. I asked why it was taking longer than the ten business days she stated and she said it can take longer in different situations. She said if I went through BBB, it would likely take 30 business days. She said she may hear back on Monday and she would call me then as she was out of the office on Friday and the weekend.3/25/2013: I called Leslie and left a message in the morning, a second in the afternoon, and called one last time in the evening, and she answered. She advised she did not have any additional information and would call me when she did. 3/27/2013: I called Leslie in the early afternoon. I received a callback in the early evening. Leslie said the buyback was declined and could not elaborate as to why. The response I was given after 15 business days was It did not meet your state’s Lemon Law requirements. Leslie ** offered to pay 1 months car payment for my inconvenience. She stated the check will be processed through the dealerships accounting department, which usually takes 10 business days.3/28/2013: Future Ford of Concord asked me to pick up my vehicle and they could not tow it as there would be an expense to Ford. 3/29/2013: I picked up our Fusion from Future Ford in Concord. My husband drove the car home. Prior to the issue, the vehicle seamlessly shifted through all the gears. Now you can feel a distinctive shift in gears from first gear through third. The vehicle now also has a rough idle as if it were under a slight load, similar to the air conditioner is running.3/30/2013: I went to Future Ford to ask Andy to update the receipt. The write up did not specify the issue is intermittent. Andy stated the car shifts hard since it is an adaptive transmission, which learns how you drive. This left me concerned on how they drove my vehicle when they put the 100 miles to test the replacement PCM. Angela received the check in the mail for the amount of $67.50. 3/31/2013 - 4/1/2013: The Fusion is in our driveway as we are afraid to drive it. I received a ticket in the mail addressed to my husband and me, stating we went through a tollbooth for the bay bridge on 3/20/2013 at 12:09pm without paying. The ticket said we owed a total of $29.00.4/2/2013: I went to Future Ford and asked to speak with the General Manager of all operations for the location. William said he was the General Manager of sales and could assist. I politely declined but gave him the copy of the ticket and waited 14 minutes for him to return. He tried to review the issue with me but I politely declined. He asked me to wait another moment. I waited for 2 minutes until he returned and brought me to the Service area to speak with a Service Manager. I politely declined and asked to speak with the General Manager of all operations for the location. Rick ** assisted me 2 minutes later. I advised Rick ** (General Manager of Future Auto Center of Concord) of my issues, concerns, and request for the buyback. We discussed the situation. He seemed to have a realistic understanding of my situation and advised he would attempt to bring the issue to the manufacturer’s attention again and contact me on 4/3/2013 to touch base or provide feedback. Rick also confirmed a check would be in the mail the following day for the Fast Trac ticket. I emailed Rick ** my letter for my buyback request, and the timeline (up-to-date timeline).4/3/2013: I received an email from Rick **: “Thanks for the information and sharing your concerns. I have spoken to our Ford Zone Manager for Fixed Operations and provided him your information. I have asked him to review the information and see if there is anything else that can be done. He has told me that he will be contacting you in the next 24 hours and will have the file reviewed, which may take a few days. If you could please shoot me an email when you hear from him, I would appreciate it.”4/3/2013: I received a call from Brian with Ford Motor Company who advised me of his meeting and conversation from Rick **. He stated he intended to escalate my situation and concerns with Ford Motor Company and request my file be reviewed again. He stated he would follow up no later than 3 business days. I replied to Rick **’s email: “Rick, Thank you for your follow-up email. I appreciate your involvement and pursuit of my concerns. Brian called after leaving the Concord Future Ford office and advised he would escalate my situation with Ford Motor Company. I should hear from Brian within the next 3 business days.” 4/4/2013: The Fusion is in our driveway as we are afraid to drive it.My husband and I were both excited and anxious to purchase a new car. The monetary commitment involved in this investment was daunting to us, so when making this decision, we naturally looked toward Ford, a company we have always trusted. Regrettably, the ensuing debacle we have become embroiled in to obtain a Lemon Law buyback has made us second guess the decision entirely. We feel it is apparent that there is a failure on the part of Ford to address this issue in a timely manner. According to the Lemon Law of California, part of the criteria to have the company buy back a vehicle is that the owner is unable to use the vehicle for 30 days due to an automotive problem that puts the owner’s safety at risk. This is exactly what has transpired, and yet we were denied by Ford Motor Company for the buyback request. As a result, we are now taking any and every action reasonable to obtain a buyback. Further, we have engaged in a grassroots campaign on Facebook, created fliers, and pursued other creative methods to inform the public of the poor treatment and problems we have endured by purchasing this particular Ford product.In order to rectify this negligence, please assist as follows (listed in order of preference): (1) get the buyback request approved; (2) exchange our current vehicle at no additional cost (unless the new vehicle is of a greater cost than the original overall cost including all taxes, fees, incentives, and cash down). We agree to honor the difference in mileage at a prorated price to ensure this costly imposition is resolved in the quickest, safest, and most satisfactory way. Thank you in advance for your help.

Our 1997 Ford F 150 was sitting in the parking lot at a near by pub caught on fire. The truck was not running and there were no mechanical problems with it at the time. Keep in mind. This happened last year in October (2013). There were 4 off duty firefighters present, and a pumper was called in.

Bad design putting the water pump inside the block of the motor. When the water pump breaks it takes the grease out of the bearings leaving the motor useless. Instead of $300 to replace water pump now I have to pay 7600 for a new motor. It makes no sense.

Recently the company I work for decided to go with the Ford F-550 for all of our tanker trucks. WORST decision they ever made! We have Ram 5500s that have had NO problems with the weight they carry. They weigh in at 17,000 empty and 22,000 full. The F-550s we have are overloaded right out of the box... sitting on the overload springs completely empty! They go through brakes every 15-20k miles as opposed to the RAMs every 50-60k. The Ford rides like a log wagon and sways like you wouldnt believe. Also, if you are looking for a more user friendly interior then the RAM is the way to go. The Ford will also make you want to find the designer and tie him to an ant hill the first time you go to do maintenance on this nightmare of a design! Both trucks costing about the same... go with the RAM. If you choose the Ford... Good luck!

I own a 2006 Ford LCF truck purchased May 2007 cost $32,000.00. But after 7 years and 46000 miles, the repair and tow cost me over $17,000.00. Nov. 2009, mileage 19419 - replace starter and belt tensioner $1,600.00. Dec 2011, mileage 34983 - replace 2 fuel injector, main computer, cam sensor, crank sensor, $2,772.45. After talked to customer service the bill is $5,400.00. Dec 2013, mileage 46000 - replace all (6) fuel injector, $3,31.37 and oil pump $1,956.10. The truck still not fixed right. Then I brought the truck to a Ford dealer in **. They said there is another repair needs to be done. The fuel tank and whole fuel system is contaminate - will cost me $3,500.00 because the lining of the tank is contaminated and Ford Corp knows about this defect parts and doing nothing. I talked the person in charge of the commercial truck department. They said it is true about the tank, but they also say it is the oil company.

This morning I get a call from my daughter to say that while taking her kids to school, she had stopped briefly to put some gas in and, while fueling the station manager and several other people rushed to her vehicle with fire extinguishers. My daughter quickly got my grandkids out and, stepped away to let the guys do their job. Once the fire was out and things cooled down a bit. it was evident that the cause was from the exhaust swelling up due to heat and pressure of a clogged catalytic converter system. Thanks, EPA IDIOTS. You nearly burned my daughter and grandkids alive due to your stupidity. Ford should recall this whole damn line of vehicles (but wont) due to costs. I would not buy a Ford nor recommend one to anyone. Automotive mechanic-20+ years.

I purchased a 2012 Ford Certified Pre-Owned Focus in August of 2015. The car had just over 22,000 miles. It was in exceptionally good condition and appeared to be well cared for. I was very reluctant to buy a Ford product because I had a terrible experience with Ford 15+ years ago. I planned to purchase a Chevy Cruze when a friend told me to reconsider Ford and look at a Focus. I visited a Ford dealer and compared the Focus to the Cruze. They were pretty comparable across the board. My daughter pushed for the Focus. We drove a Focus and talked to a couple different dealers quite a bit. I remained skeptical. The dealer convinced us to buy a Certified Focus because it came with an extended the bumper to bumper warranty for 12 months/12,0000 miles and a powertrain warranty extension to 7 years/100,000 miles. The warranty convinced me to give Ford a second chance. My daughter really likes her car and has no real complaints so far.Last week, the car came due for the first oil change. I told her to take it to the Ford Dealer and also let them know that the transmission was not shifting correctly as well as the vents in the rear deck were disintegrating. If you touch them and they literally turn to dust. The dealer told her that the transmission was part of a recall and that she would need to make an appointment to have it reprogrammed. The rear deck was not covered under warranty. I called the dealer back and spoke to the service dept letting them know the car is Ford Certified and that it should be covered under the extended bumper to bumper coverage. The service writer told me that the 12 Month/12,000 mile warranty expires on 8/8/2016, however, Ford CPO is a limited warranty that covers selected parts. They also clarified that Ford CPO does NOT extend the bumper to bumper warranty. It is a limited warranty. There is a specific list of items that are covered. The Ford warranty also has a $100 deductible. That was news to me. I had purchased vehicles certified by other manufacturers and never had a deductible or been told that the bumper to bumper portion has a limited list of repairs. The Ford sales people made it sound the same as other CPO programs.I decided to call Ford Motor Company to verify what I was told. Prior to calling I did some research into the issues we reported with our Focus. Apparently both issues are known problems with Focus sedans. Ford issued a Technical Service Bulletin documenting the rear deck problem and provided instructions for dealers how to perform the repair. The transmission was recalled as we were told. Seems pretty straight forward so far.I called Ford and spoke to Amanda. I told her about the Ford Focus Owners website where there are many complaints about the rear deck dissolving into powder and provided the TSB number that documents the problem. Amanda kept informing me that she was not aware of the issue and kept trying to refer me back to the dealer. I went round and round with her. She seemed quick with the phrases: I am not aware of the issue, I do not have access to that information, I am not able to diagnose the problem over the phone. She was clearly trying to get me off the phone. I was not asking her for a diagnosis. I informed her that a Ford dealer already did the diagnosis. I told her I wanted to know if the warranty covers replacement of the failed parts. The car at this point had 28,000 miles and should not be dissolving into dust. She said that she had conflicting information about coverage. One document said the repair should be covered, the other said it was not. She said she would call me back after doing some research. I never received a callback.I waited a few days and contacted Ford Motor Company again. I spoke to Nick this time. Nick said that there was no record of my previous call. I was not surprised. I had to start over and tell him the whole story. I went round and round again. It was nearly a repeat conversation. Nick like Amanda insisted that he could not diagnose the car over the phone. I was starting to get angry because I clearly was NOT asking for a diagnosis. I asked again and again if the part identified in the TSB failed, does the Ford CPO warranty cover the repair? Seemed pretty clear to me, but he kept trying to make the issue about the diagnosis and again kept repeating that he could not diagnose the issue over the phone and that I needed to go to a Ford dealer. I bet he said I dont have access to that information or some variant of it at least 10+ times. We continued to go round and round. Finally I decided to go in a different direction and ask what parts of the rear deck are covered by Ford CPO. Progress at last. The answer was there are 2 part numbers. One was covered, one was not. The part that is known to fail, is documented as failing repeatedly by Ford, and has a Ford TSB issued for the repair IS NOT COVERED by warranty. The other part number that doesnt have any issues is covered by the warranty.If you are considering a Ford CPO used car, do your homework. Fords warranty is NOT like other CPO programs on the market. Ford limits what they cover and also requires you to pay a deductible. They do a good job with marketing to create the impression that their program is valuable. Dont be fooled! I should have verified Ford CPO against the GM CPO on the Chevy Cruise. It was my own fault for trusting them and not reading before we purchased the Focus. My 19 year old daughter now understands why I was so reluctant to buy Ford. The way Ford representatives handled my call both times was extremely frustrating. I will avoid the Ford CPO program in the future and suggest any reader do the same. We tried 3 times through the dealership and twice with Ford. We received the message and wanted to share it with people.

Dropped our Fiesta off at the dealership this morning for its third transmission rebuild. At least the employees there were honest and said that they were using the same faulty OEM parts that were used during the last two rebuilds. Has anyone tried to sue the dealership or salesman that lied and told them what a great vehicle it was when they were trying to sell it to ya. I ask because the same guy that told us that bs also told us what a piece of crap they were when we took our car back to the dealer three months later because the transmission failed. Never again.

Fiesta ST - I felt intermittent squeaking and occasional friction in mine and deeply regret not taking it to the dealer the moment I noticed it. Obviously something was defective from the start and now Im bumming rides from friends to work and borrowing my exs car to get my kids to and from their summer camps. To make matters worse, the cars been dead in the none-too-helpful dealers repair shop for three weeks. Pretty frightening episode, too, since the car stopped dead on Lake Shore Drive in Chicago with heavy 60 MPH traffic and no shoulder.Called 911 who dispatched a tow truck but it was a tense fifteen minutes of desperately waving unsuspecting drivers around my dead Ford. Its a nice car: good performance and practical, but if the manufacturer doesnt back what they sell better to buy from a more reliable brand like Honda, Toyota, Mazda, or Subaru who have all served me well in the past. Ill avoid Ford in the future in favor of automakers that provide real warranties and better reliability.

I have a 2010 Ford Fusion Sport. I’ve been good to this car but it hasn’t been so good to me. In August of this year (2019) I would’ve had this car for 9 years. After many repairs later I’m starting to think I should give up. I’ve invested too much money into this car. Over this last weekend, I had to get my motor mounts done. For the second time! Conveniently enough, I got them done 4 years ago. Motor mounts failed again but guess what? Warranty is only 2 years. Another convenience is that when the repair was done, I went to pick my car up. Sure enough... 2 more problems. Power steering leaked out and ac doesn’t work. I’ve heard the horror stories of cars getting fixed just for the mechanics to break something else in the process. I’ve even recently had to get my left axle replaced. I’ve put in nearly 2 grand in repairs this year alone and the year hasn’t even met its halfway mark. Oh! And they also tell me my transmission might’ve been affected by the faulty motor mounts. It’s exasperating. After a long dialogue with a rep via Twitter direct messages, I’m exhausted and tired of explaining the story over and over again. They just seem to give me generic responses saying they can’t find any warranties or programs that can help me. They asked for my VIN and my mileage. I’ve pretty much poured my heart out to them explaining that I have two kids and I’m a single father struggling to keep the bills paid but they don’t seem to care. It’s crazy how Toyotas and Hondas even Chevys are out here still kicking since 92 and even older with their original engine components. What a rip off. I’ll never buy ford again. If I were to even win a new Ford in a contest I’d trade it immediately for a more reputable company brand car. Thanks a lot Ford. For nothing. But in all seriousness. Thanks to Joe at my local ford dealer for trying his best. But, at this point, I can’t keep doing it anymore. I refuse to put anymore money into this car. I’m done.

I will never purchase a Ford vehicle again. The customer experience I have received in exemption of maybe 2 people I spoke with has been horrible. I am selling the truck I bought through Ford privately and I was given the wrong information over and over again. FORD LOST $23,000. Advised me to resubmit the payment of $23k and ended up PROCESSING BOTH payments so we are talking about $46,000 of a problem. They have offered no solutions to the issue, at one point when I was transferred to a Payment support specialist I was told Can’t help you and the other rep asked this person why can’t you and the rep started to argue with her. Ford has repeatedly given me incorrect information, I have heard one thing from one person and another from another person, I was advised to make a double payment after my check was LOST. How does a big company like FORD loses a $23k check, oh and I must add. It is not humans that handle the money. It is computers. So if anyone is trying to mail any money to Ford, don’t, because if it gets lost, no one will be able to tell you where it is or how to find it. Really disappointed. I wish I could sue and if this isn’t fixed and my double payment of 23k goes through I will. Shame on you Ford.

I purchased my 2012 Ford Fiesta in September of 2015. When I test drove it, it ran great and was excellent on gas. I needed something since I commute an hour each way for work. About a month after I purchased it, I began to have issues with the transmission. It would shutter and stall when shifting gears when taking off, or would seem like it was skipping a gear when taking off. I went into the Ford dealer in Santa Fe where I work and they basically said that is the way the transmission is designed and wouldnt even look at it. I proceeded to take it to a dealer in the town I lived in and they ended up replacing the clutch and reprogramming the TCM. This worked for a few months and now I have the same issue, on top of a engine light coming on and off, and a rattle when the car is turned off. Ive taken it back to the dealer to be told its not a transmission issue but engine codes and of course more money to be spent. Ive complained multiple times about these issues as Ive done research and see that this is an all too common issue. Now Im talking with a second customer service manager for Ford and hope to hear some good news about them either fixing the car or buying it back. Quite honestly the worst car and worst customer service experiences Ive had with any car Ive owned. I will never purchase a Ford again because of it.

I have had over 5 Ford vehicles in my lifetime and owned 3 within the last 5 years. However, that will change after this ordeal. Summer of 2018 Ive purchased a 2018 Mustang GT. Very nice car, good performance, all that I needed, right? Wrong! Around 7K miles, shifting from one gear to another became difficult. So I took it over to dealership where I purchased at for them to honor the warranty. They did but it took nearly two months for them to complete due various reasons. So I contacted the Ford company itself to see if could help me in some way to compensate me for the loss of use as well as a form of guarantee that the vehicle could go on for many miles more and years to come.At first, the initial Ford rep was very responsive and willing to provide several solutions to my issue. Therefore, he escalated to the regional rep within Maryland. The Maryland rep was the total opposite, she was belligerent, refusing to offer even the least bit of assistance. She went on to make it appear the fault of someone hitting me in the back (Which was a minor accident) for which was not concluded to cause the transmission issue. The issue concerned an inferior part which had to be replaced. I graduated with a degree in Automotive Technology so I clearly understood that it was a failure in the shift fork which slide the release bearing back and forth on the input shaft, thus engaging of disengaging the clutch and flywheel connected to the pressure plate! It would have to be a severe accident which would have to somehow dislodge the engine and transmission bell housing to disturb that specific internal part!!Although, I have some unresolved issues with the dealership, they did a good job with the repair as far as I can tell so far. However, when one drops nearly $45k on a car they dont expect it to fail two months later in such a huge way which requires a complete teardown. So with all this said, Im going back to Chevy and Nissan for now on.

Need to know the review of used Ford Escape, 2013. Had bought Ford Fiesta in 2012, and eventually, Ford bought it back as a lemon. Put the money in the bank, and loaned dtr 5K to buy 14 Ford Taurus. A mistake, so far, a new windshield is needed, deep scratches need repair (dealer trying to get out of that one). This dealer has sold my family more than 5 cars. Maybe this is the year I change dealers.

While shopping for a vehicle at Viva Ford North Desert Blvd, El Paso TX, I experienced a total lack of integrity by a salesman and management. The salesman I corresponded with was nice at first as we discussed my purchasing a used vehicle. The vehicle had a knocking noise in the rear but the salesman said the shop mechanics would find out what it was and let me know. I then agreed to purchase the vehicle for $11K contingent on the noise being fixed. They wrote up the deal with all the costs. I explained I would be out of town for a week and wanted to put money down to lock in the sale. The salesman said management would not allow me to put money down on the vehicle until they fixed the noise, but assured me the vehicle is yours and that they would keep it off the sales lot. After continuing to refuse to take a down payment they would only allow me to take picture of the write up, all while assuring me they would not sell the vehicle and that we had a deal. During the week that I was out of town the salesman called to let me know the noise was fixed. I asked him how much I could put down on the vehicle, to which he responded he had to ask his manager, but would call me back. After two days went by with no return call, I called the salesman with no answer so I left a voicemail asking him to return my call. He never returned this call either. After returning to town I went directly to the dealership from the plane to pick up the vehicle. The salesman informed me that he was called out of town for a family emergency and the vehicle was sold. I responded with we had a deal written on paper and that he assured me the vehicle was mine and no longer on the sales lot! The salesman said some other buyer paid $13K ($2K more than my deal) so they sold the vehicle. Then the salesman had the nerve to say, well I have other vehicles available. This location obviously deceived me and is more interested in making money than being honest with their customers.

I had to replace all four struts and springs on our 2002 Ford Taurus; all four spring had broken. The right front spring broke and punctured the tire. Miles on it are 138,839 and I understand that struts need to be replaced but there is a big problem with the spring issue. It could have caused an accident and the approximate cost of four struts labor and tires is $1000.00.

I DID NOT THINK I WOULD LIKE A FORD SINCE I ALWAYS DROVE A TOYOTA. HOWEVER, I HAVE REALLY FALLEN IN LOVE WITH FORD EDGE. The ride is smooth and it drives great. I have this car over a year and have had no trouble with it. All my kids and grandchildren like driving it also. There is lots of cargo place in the rear which makes it great for traveling. Great little SUV, which makes it easy to park as well.

Ford C-MAX Energi drives sporty, has as much cargo space as a minivan, qualifies for the carpool sticker, and has more headroom than any other vehicle I have ever been in! Geared perfectly so it can get up and go at any speed.

I have had a 2000 F-150 Lariat 4x4 Ford truck for 12 years. All has been fine and no mechanical issues - 149k miles. Today I drove down, rented a video, drove out to Subway and ran in to order a sandwich. I came outside and my truck was on fire (engine compartment). By the time the fire department arrived, my ole red truck was a total loss. Why would it just catch on fire? The engine was off. Its really a bummer as now I am out an expensive ride. Plus I had just spent $1,440 on tires for it a week ago. This truck has been maintained - regular oil changes and not one problem. Basically it was very well taken care of. It seems to me there was some kind of malfunction in the engine compartment after shutting the vehicle down. This should have never happened.

I purchased a truck at the Ford dealership in Baton Rouge a 2012. And this vehicle along with newer models dont come with fuel caps. I have contacted the parts department about getting a fuel plug because someone could easily put something in the tank and ruin the engine. He rudely said, Well I think the person who put the stuff in the fuel tank is responsible not Ford. Well I think if you buy a 20,000 dollar or more vehicle from Ford you should at least be able to get a gas cap. I wont be buying another vehicle like this and I will let the thousand of people I work with know how Ford is too cheap to put a fuel cap on its trucks and they want everybody who buys a truck to buy their own cap. Something needs to be done about this. I will not purchase a fuel cap from Ford. It should have came with the truck.If something happens to my truck I will get an attorney and take this up the manufacturer. This is asinine. You spend thousands of your hard earned money with this people and they cant give you a gas cap. I bet Chevy has gas caps on their trucks. Somebody needs to send me a fuel cap for this truck. I am pissed these trucks have no fuel cap or Ford does not provide one. I will make sure I tell everyone I see about this. Hopefully Ford will start putting on caps when they lose enough sales. This sucks.

Diff heater went... Had replaced... Over $1,000. Found out it was a recall online. Call to see about refund in March. They said had to do it before 12-31-2018. Have receipt showing it was done in Oct... Have 5 Fords. 2014 Taurus --- fine. 2014 Flex ---- door sensors bad alarm keeps going off!!! 2011 F-350 diesel 6.7 motor blew up 10,000 miles past warranty. Cost new motor over $10,000. 2013 E-250 van rear end went 49 miles before warranty was over. Thank God. Rusting like crazy. All door hinges broke. Steering box gone. I think Im done with Ford. They do not stand behind their company and when you call customer service they do not understand what you are talking about. Are rude and what better way for them to get you off the phone!!!! Very, very sad!!!

I purchased a 2011 Ford edge. I was recently reading the different features and realized that Sync was now compatible with IOS phones and I could listen to texts messages. Well, here is where it all begins. I contact the sync service because after following the online instructions to try and use the text feature. I was unsuccessful. The person gets on the phone and I explain my issue. She has me go to my car and go into settings insisting that I find this particular setting that did not exist. After arguing with her for about 30 mins. She finally decided to get a supervisor involved. She then came back and realized I needed to do a update install. So I followed her instructions to go on the website. Again I was unsuccessful downloading the update.In the meantime I do a vehicle report. Something that comes with your son account. While still trying to figure out how to download the update. I see in red on the following. VIN: **. FSA Title: Sync with MyFord/MyLincoln touch - warranty extension covering accessory protocol interface module (APIM). Field Service Action Number: 12M02. VIN: **. FSA Title: Extended warranty coverage on brake booster. Field Service Action Number: **.Now I tried several times to do the install. So I call in and a lady comes on and I explain to her I am unable to get the install to work. I also tell her at the time I am using a mac computer and she tells me that is fine. So she begins walking me through the steps. One of the steps is to drag three folders over to the usb. I explain to her that there is like 17. She says there should only be three that I did something wrong. So she proceeds to tell me to go ahead and just drag the first 3 over and try that. So after several attempts and an hour goes by. She finally talks to her supervisor. She comes back on and says. I am really sorry but my supervisor just told me we are having issues with the install with people using MAC. (Wow you just figured that out?) So she tells me that I will have to use a windows system. So I do that and the items I need load on the USB. So again I follow the instructions to install the update.Now it says the update will take around 30 mins. I install the usb. It does a few things and the screen goes blank. It says this is normal. An hour later the screen still has not come on. So I call Sync services again. I explain the issue and so the lady walks me through some steps and nothing worked to bring my screen up... So then she says she wants to check something else out. She comes back and says I found that your car has an extended warranty on the APIM that there is issues with it. She proceeds to give me a code number and tells me to go to the dealer and they will repair it at no charge. I go to the dealer and the dealer also sees that there is an extended warranty. So I make my appoint drop my car off and I get a phone call from the dealer. Telling me the APIM is bad. However is not under warranty.I was angry at this point. Had I been warned that the install may cause this issue and was told it was not under warranty I would have considered leaving it alone and going about my business or consulted the local dealership on the cost which is approximately $800 for something that Ford admitted was an issue. So I spend the next hour trying to get someone to listen. Only to be told sorry that warranty was for only five years and it ran out last year. So there was a huge lack of customer service experience by several people that work for Ford. But also my vehicle report was inaccurate. How can say. We know something is wrong. But we are going put a cap on how much time you get to getting it repaired. It was bad to begin with so I suffer for your mistakes? Needless to say I got nowhere.

I bought a 2011 used Ford for my nephew. I have owned many Fords new and used. This car has power steering issues that has a recall, but Ford doesnt back it, so I have to pay 1400 dollars to replaced a steering gear. This car is dangerous. It goes out while driving making steering almost impossible. I will have it repaired and I will try to sell it. I will never buy another Ford product for myself or my family.

In July 2014 I received a letter of a Recall on my vehicle regarding the Torque Sensor and Steering Column going out. I took it in to the Dealership where they did whatever they were suppose to do (I assume), though it only took them approx. 5 to 10 mins. At that time I was not having any issues with my vehicle. Speed up now to March 2016, I started having issues with my steering wheel vibrating and moving back and forth and my vehicle making odd noises. I took it in to the same dealership to be checked, they did a diagnostic test and told me my Torque Sensor/steering column were going out. I had them do the repairs. That evening after I okayd the repairs I found the Recall Letter which was in regards to the issue I was having now with my vehicle. I told Steve in the Service Dept and he called Ford Motors to see if my vehicle was covered for the Parts and Labor as the Recall letter stated, he was told No. I also called Ford Motors and was told No that the Recall had expired. In the Recall letter it states that Alternatively, the dealer may need to replace the torque sensor or the steering column. This service will be performed free of charge (parts and labor). I find Ford Motors to be very dishonest and they dont care about their customers safety. They obviously knew of the faulty parts in my vehicle, hence the Recall Letter I received. I did take it in to the dealership when I received that notice. Again at the time of the Recall my vehicle was fine, a little over a year and a half later I end up with the exact issue of that Recall. I feel Ford Motors Company should cover these charges and reimburse me. I have also emailed Ford Motors and received the same response No that the Recall has expired, and after the first 12,000 the warranty is no good. They should cover these parts.