I am 62 years old and I have been driving Ford products for the last 40 years. I have purchased several new vehicles from Ford and not had any problems until I recently purchased a 2018 Ford F-150 with a 302 V-8 August 21, 2018 from Cook Ford in Texas City, Texas. The next day the ac went out. The front bumper was mounted crooked. It was almost 2 inches higher on one side than the other. The Texas edition emblem on the tailgate was installed crooked. The door dampener on the driver side pops when you open and close the door. The engine idles very rough. There is a slight knocking noise coming from the motor when idling in park. I have never purchased a new vehicle with this many problems. The 10 speed transmission does not shift smooth at all.I have just over 8000 miles on this truck and this is the worst experience I have ever had with a Ford vehicle. I have always encouraged my children to purchase Ford products until now. I have been thinking about getting rid of this vehicle and switching to another brand. It seems as if the quality control for Ford Motor Company does not exist like it was. Think twice before you purchase a Ford product.

I had my truck parked in front of my house on January 2011. I left the car running outside and went inside the house. When I looked outside my car was on fire under the hood. I just had time to call the fire department. If we hadnt looked outside our house would have been burnt and my family in danger. I didnt have full coverage. I had a total loss on that car. I contacted Ford Motor Company to make a complaint and I was told that there was no recalls on that truck for that specific year. I did many researches online and found many trucks the same year had caught fire just like mine and that there were only recalls from 1999 to 2003 due to the same issue that happened to my 2004 truck.

I purchased a 2016 about 13 months ago. Paid a little over 17000 and now they offered me 9000 for trade in at the same location. Not to mention the cars stayed stalling out when you stop and the air is on. Its the worst car ever.

Ive had 2 vehicles now that have had this problem, 2014 Escape & my new 2015 Explorer. With both vehicles the leather gets a dark color on the seat backs not the seats themselves. Ive been told numerous times Ford warranty wont cover it because they dont classify this as a defect. They tell me its a fabric transfer. How can it be a fabric transfer when I wear white most of the time because I live in Florida? So today I get a reply from Pauline in the Ford customer service department stating Ford will not do anything to fix this problem. I know Im not the only Ford owner with this problem. So Ive invested $200 on specially made seat covers for the explorer because of the airbags. Needless to say this is my last investment in a Ford product. Im just plain tired of arguing with a brick wall. The dealership had one of their people put shoe polish on as a temporary fix. REALLY!?! Id like to hear if any other Ford owners have had this same problem. Feel free to email me: **. I know Im not crazy, that this is a problem Ford just doesnt want to fix. Everything else is great with the vehicle, performance & handling are everything I expected. Its a great vehicle except for this stone color leather interior.

I am on my 3rd Ford Vehicle. The first 2 were used and had issues. I thought if I bought new and kept up with maintenance it would last... I was wrong! Under 7 years old and 53,000 miles, I have a list of issues and Ford does not stand behind their product. The Dealership charges absorbent fees just to look at the issues, not even fix them. They really know how to push away customers. I took my car to another auto shop and I am now excited to buy my first Toyota. Dont buy Ford. You will regret it. I do.

I bought a Ford car because I was tired of people in my community harassing me for not buying American. I previously owned a Toyota and a Mini Cooper. Sadly, Ford sold me a lemon. I took delivery on a Fiesta that came out of factory missing a wiring harness! I asked to replace this lemon. Instead, the service department at the dealership was sheepish about the problem. After a 40 minute wait, the workers emerged. They finally told me about the wiring harness after they said that it had already just been installed. Problem solved. There were other problems, but I racked up mileage and was told that my car is out of warranty, so Id have to pay for the repairs. Now, I have a key fob problem. Both the customer service representatives and the dealership are giving me the run around because replacement costs run over $250. Every time I get someone on the phone, their response changes. I was better off NOT buying a Ford.

I ordered a Lincoln Aviator Black Label in April. In August I was given the VIN number and was told that this car would arrive in two weeks. As of this date (12/17/2019), the car has NEVER shown up. Because of this, I was forced to buy another car that was not the same as I ordered or wait until???? Now I find out that ALL the things that I thought were part of the Black label package are ONLY available at certain select dealers. And none of these are near my house. I cannot even get a free car wash. Also, yesterday my wife had a flat tire and when she called Lincoln she was told that there was nobody close enough to help her. So naturally she called me to fix the problem but only after damaging the tire trying to get off the road.My question is how does anyone lose a car like the one I ordered after it is built?? And when you pay $7,500 extra for Black Label you should get something other than someone telling you that they cannot help you. Lincoln has a long way to go, to get their standards up to the foreign dealers. I called Lincoln today, and was advised that they will file my complaint. I am sure I know where!!!! The car is sitting in the garage after I removed the tire myself and ordered a new one. It will be a week to get this new tire, without the use of any car. All this just days before Christmas. Someone should tell me why a 74 year old who just had abdominal surgery 4 weeks ago had to remove the tire and why I paid some much extra for a Black Label that means nothing??? I am writing this after talking to Lincoln and realizing that once they have you money, they could care less.Robert **

Comfortable car to drive but blind spots on driver and passenger sides near mirrors is dangerous design flaw. Problems with rodents eating through wiring which is a problem I never had with older cars.

I purchased a brand new 2019 Ford F150 that was damaged. 1 day later I returned it for a refund. Dealer said, No, once you sign it is yours. Called Ford with no satisfaction either. Ford does not stand behind their products.

I was hit with a 2015 Dodge journey on the passenger side. The speed I was hit it wasnt for that much damage, the truck couldnt take it as it should, it bent the frame. The truck was totalled, and the Dodge journey only had minor damage on the front corner driver side. The plastic cover and the hood bent on the corner and some plastic parts totally repairable. Definitely ford has to do a lot better and redo this whole truck that drives like a Japanese car. The vibration for any little pothole is another story, terrible.

2016 Ford Escape 1.6 engine - I bought this Ford Escape because I have always bought Fords, American made. When I bought this Ford I was happy with the deal and the vehicle, shook the salesman hand and was told, Youre getting a really good vehicle here. You keep up the oil changes and get new tires when needed, you probably will have this vehicle for a very long time. I commute 170 miles round trip per day to work from home. Averaging about 35,000-40,000 per year. Current mileage was 85,000 miles when driving down the road and vehicle began to lose power and the engine RPM increased. On the cluster red wrench light came on transmission fault service now and I could not accelerate. And the car decelerated rapidly. I managed to get the vehicle back to the house. Started it the next morning and got about 3 miles from the house when it repeated the same issues.I arranged for a flatbed to transport my vehicle to the local Ford dealership to get the vehicle diagnosed. Was informed from the service rep that the computer was indicating No Pressure and Improper Gear Ratio. Was told that Ford recommends to replace the entire transmission, which quoted a price of $4,700.00 for the part and an additional $1,500 to $2,000 for labor to remove and install the transmission. Warranty on a replaced transmission would be 100,000 miles and 3 years. What I do not understand is if a replacement transmission has this warranty, why does not a transmission in a vehicle built from the factory have the same warranty? Vehicle was no longer under the Ford standard Powertrain Warranty of 60,000 miles so, cost was all out of pocket.Service rep made the recommendation of contact Ford Service Customer Care and submit a claim. Made the call that evening and within 2 days received a response, stating: We have thoroughly reviewed your request and after careful consideration we regret that Ford is not able to provide financial assistance to address your issue. We are sorry that we were not able to meet your expectations at this time and recommend you continue to work with your Ford dealership to provide the best service for your vehicle in the future.So much for customer care. I understand that the vehicle has 85,000 but still it is only a 2 year old vehicle. Under the Ford Maintenance Schedule for a 2016 Ford Escape, the transmission is not to be serviced till 150,000 miles, which is just an oil change. I have had this vehicle serviced religiously with Ford for all oil changes, tire rotations or any other mechanical issue. Always have had a multi-point inspection done as well on the vehicle. Just had this vehicle serviced the month prior to this event and received a green check across the board on everything.Would recommend having your transmission looked at more closely in this vehicle, can be a costly overlook to you by your Ford service department. Needless to say, was not happy with Ford handling of this situation and especially the Ford Customer Care Relationship Center. Must be easy for someone to push a button saying No, when they do not need to put their name on a response and account for their actions.

Since 1959, I have been a loyal Ford owner/customer. I worked as a mechanic and service manager for a Ford dealership back in the 60s for almost 10 years at which time I attended Ford Motor company classes in White Plains NY and have dealt with many of the factory representatives and corporate people. So I know a little about Ford. Back then and beyond for quite a number of years, Ford Motor company promoted consumer satisfaction as one of their major concerns. As of late, I cannot state that any longer.Fords quality control has diminished to a low I could have never expected, not only with the manufacture of their automobiles but also the arrogance, disrespect and sheer lack of concern for the consumer. We all are aware of the fact that mechanical things can inherit defects from time to time and some are not the fault of Ford Motor Company like the Takata air bag debacle. It is extremely difficult to remedy a situation as large as this and this is where customer service comes in but Ford has a problem with customer service. They are poorly educated in the field, have no power to get anything done or render any assistance for your concern. Instead, they become frustrated and arrogant and leave you stranded and helpless directing you to take it up with your dealership of which if that were acceptable I would not be calling Ford Motor Company.Among many recent scenarios that have taken place with Ford in the last few years, including a 2011 Mustang with transmission problems that could not be repaired by the dealership that being Dana Lincoln Mercury of Staten Island NY or the so called engineers that came to check the car, I finally had to lemon law it and had Ford take it back after 8 months. The lawyer that handled my case was great at no cost to me, Ford customer service, horrible. After that was settled, I made the mistake of purchasing a 2012 Mustang from the same dealer, Dana Lincoln Mercury of Staten Island NY. Same lack of concern from Ford over a problem with dash gauge clear plastic that was delaminating and blurring vision of gauges and radio. Ford Motor company when contacted, told me it was my fault for using some form of chemical that caused it to delaminate even though it was delaminating from the inside of the clear plastic, not the outside. Then there was a problem with paint bubbling on the hood of the car. The skin of the hood is aluminum and the frame is made of steel. These two types of metal cannot touch without causing a chemical reaction which causes aluminum to oxidize causing the paint to bubble. Paint problems, if you check with Google, has been going on with Ford since the year 2006. You would be amazed at the depth of which this paint problem has gone on and not been exposed. Fords solution,Sorry cant help you. Its probably something you have been using while washing the car. You cant repaint it, oxidation never stops once it starts. My fix, purchased a fiberglass hood for $1400.The latest situation is with my wifes 2007 Mustang with 21,000 miles on it and a DEFECTIVE TAKATA AIRBAG INFLATOR. Now I know its difficult to repair thousands upon thousands of cars and obtaining all of those parts from the manufacturer is almost impossible. We waited 2 years from the first recall letter and understood that it is important to recall the newer cars first. So we waited. Checking with the dealer from time to time. Finally we received a letter from Ford that our parts for the 2007 Mustang are now available, call your dealer. We did, set up an appointment, brought the car in just to be told that the parts are not in yet, even though Ford said they were. The service manager assured me that the part is now available and they would order the part and call when it came in. They never called and when I called them, they said they would have to order the part. Here we go round in circles. After 4 attempts with the dealership I contacted Ford Motor Company. It took 3 phone calls to get to a representative that understood my problem and only because I was able to understand him and he understood me. He contacted the dealership, Dana Lincoln Mercury and ordered the part needed for the 2007 Mustang. He also completed the task and made an appointment for me to have it done that coincided with the arrival of the part. I was shocked. Brought the car in on that day at 8 AM and was told that there is no stock on the part needed for my car. Went back home and called Ford Motor Company, tried to explain my problem, spoke to someone who spoke very bad broken English and could not help me at all. At that time I called back and spoke to someone else and asked to be escalated to a supervisor with no success. That customer service representative told me that I had no such recall on that car. The next representative said he would call the dealer, put me on hold and came back and said there were no service advisors available at the dealership to speak to. I said, there are 9 of them there, call back. After he got arrogant with me, I got him to call back. At the same time I called the dealer and spoke to a service advisor. The Ford representative came back on the line and told me again that he could not get to talk to a service advisor. I had to stop. The level of frustration was just too great. I later called Ford customer service again and requested a supervisor. I was told that one would contact me within 48 hours. At this time, I am awaiting their call. If I do not receive a call shortly, I am going to contact local news agencies and the pertinent Government agencies for assistance. Remembering what you have previously read and hopefully you have googled Ford bubbling paint be advised, Ford has made an all aluminum pickup truck this year. I dont know how theyre keeping the paint on it but I would investigate it further if you are thinking of buying one. Leasers have no problem, just give it back. I think thats why Ford quality control does not exist any longer. It doesnt have to. And by the way, I have found out that the dealership, Dana Lincoln Mercury of Staten Island NY, has no loaner cars available. It seems that they have become inundated with a large amount of transmission problems that have taxed them to the limit but you will never hear about that either. I will never purchase another Ford as long as I live even though I am a die hard Mustang lover. Very sad. You have been Advised.

I was about to pull out of the Sheetz parking lot when the wheels suddenly fell off of my big old rusted pickup truck. It was 1979 brand Ford truck. I was really mad. So I packed a lip and walked home. Ill put a picture of how my truck looked before the incident.

I bought my Ford Five Hundred 10 years old with only 85,000 miles and am enjoying it. I wanted one when they first came out, so I was delighted when I saw this one at such a good deal. Its seat is a couple inches higher than other cars, so it is easier for me to get in and out of with my old knees, and the A/C works great, which is a must in Texas! Its an older car, so it doesnt have wi-fi technology. I might install wi-fi if I thought Id be keeping the car forever. And it has leather seats, which I really dont like -- too hot for Texas summers!

Our 1997 Ford F 150 was sitting in the parking lot at a near by pub caught on fire. The truck was not running and there were no mechanical problems with it at the time. Keep in mind. This happened last year in October (2013). There were 4 off duty firefighters present, and a pumper was called in.

I know many of you already know how angry I am at Ford, but let me just tell yall about how Mark Martin Ford and Kia in Batesville, AR has made it worse. Keep in mind, Ive already had to have three other recall issues fixed (one of which is the clutch which is getting fixed again). So my car had stopped turning off for a week or so when I pressed the off button. Even when I left the vehicle and took my keys, it sounded like the engine continued to run for another ten minutes until it went off although the internal stuff turned off. On top of that, it had been hesitating to accelerate and shuddering, making it difficult and sketchy to drive. Which by the way, is an issue of which a class action lawsuit was filed against Ford and Ford lost a couple years ago.My battery had been tested a few days before this even happened and it was good. Almost a week ago, the engine wouldnt turn on when I tried to start it, but all of its internal lights and components turned on and wouldnt shut off. It became a very loud blinky, electrical hassle to get them to turn off. My cousin came over to try to jump my battery but nothing happened. He tested it at that time and it showed the battery was fine. Ford towed it to their service department and I didnt hear anything except that they wouldnt be able to look at it until late Friday. So I didnt hear anything until Monday when they said my problem was I just had a bad battery. And that I would have to pay at least $130 for that. They also said they would have to replace my clutch but that would be covered under warranty. At no point did they explain why my car wouldnt shut off when it should have, but they said itll be ready today. I said I disagreed on the battery and the service manager said well you can have your old battery back and not pay a thing then. But still no explanation of why my car wouldnt shut off and said that couldnt be related to my battery going bad overnight. Mark Martin Ford had my car for two days before even looking at my car. So in my mind, my battery went bad somewhere between that Thursday morning and whenever they looked at it on Friday or Monday morning.I called Ford customer service corporate where they gave me a case number and told me the service manager at Mark Martin Ford and Kia would call me about it which didnt happen. When I called him, he told me he didnt even know what a case number was and said I needed to call Ford. I called Ford and they said its the dealerships problem, call them. Both of them hyperfixated on the fact that my battery was dead and didnt explain or care about the other issues. So, how they are going to resolve it: put my old, now bad battery back on and I can take it as is, no payment necessary. Instead of fixing the actual problem of my car not turning on and off when it should. Sounds like the professional type of Ford service youll hear about when you get put on hold for forty minutes.They both said maybe I should talk to the manager. Flashback to six months after I even bought the car when I talked to the manager and he told me it was my problem because I bought the car to begin with. This after I had already had a leak, had to spend a month and a half to even get a spare key, and dealt with one or two recall issues where after they fixed it, I had problems after. He and Ford, as a company, have reminded me how bad of a reputation Ford has and why I never want to deal with them again. I have no idea why I let myself get talked into buying a Ford in the first place but it was a mistake all around. I want to urge yall to never buy a Ford Fiesta or Focus at the very least and to reconsider going to Mark Martin Ford in the future for a car. I paid full asking price for this car and it has plagued me and will continue to plague met until I get rid of it.

Our Ford is 10 years old, was purchased used and has been maintenance free, except for normal maintenance from the day we purchased it. It rides and looks great. Ford makes a great vehicle and their service departments are great.

My Ford E-250 work van is essential for my service work. I do routine maintenance on the van and it has performed reliably for more than fifteen years. Considering the vintage, the vans six cylinder V-6 (original motor) delivers surprisingly good gas mileage.

We purchased a Ford Flex less than a month ago. The Flex has less than 1000 miles. I started to have transmission problems. Got stock in the third gear. I took back to the dealer Prestige in Mount Dora, FL where we bought the vehicle trusting that the Ford Service Staff could fix it. It took two weeks until the dealer called us up to say we could pick it up. We took back home and the next day the car was presenting the same problem. I am extremely disappointed with the quality, the service, the credibility of FORDs.The car has to go back to the shop this Monday and I have to time frame to get my vehicle up and running. I think Ford headquarters should step up, see what can be done about this extremely dissatisfied client. I bought a new vehicle because I didnt want to have car problems. Now I cant even trust that if this vehicle gets fixed that my car problems will be solved.

My 2013 Ford Fiesta hatchback titanium required a tow in year 3 with no other issues other than the battery dying and the radio console freezing up a few times which I was able to fix myself. It is an American made car that was extremely well priced with attractive features such as moonroof, leather seats, heated seats, rear camera, GPS system, enhanced audio sound system that a lot of the foreign cars offer at their base price models. It came in a manual which was important to me and hard to find. Some of the car pieces are made of plastic though where it should not be. The hood latch and several metal pieces under the hood have seized which I find absurd since I take great care of my vehicle. The whole vehicle is dependent upon a computer system that can be quite finicky at times especially when wet or cold outside.

I purchased a Ford Focus about a year ago. I have been to the shop 5 times now because of the clutch shudder on the transmission. It still is not fixed. I called customer service at Ford and am still waiting for a callback. If you cant fix a problem on your car why are you still selling it? My next step is to contact an attorney. I will never buy a Ford again.

I bought my Ford F150 XLT brand new in 2010 and I have completely loved my truck! It has been great with no problems. So you can imagine how upset I am after only 93,000 miles my motor needs replaced because of how poorly the 4.6 engine was built. I would think the engine would last longer than that but I was wrong. My mechanic said that this has been the major problem with the 4.6 engine in these trucks so I am not sure why it never got recalled. Now I am out a pretty penny to get it fixed since it is my sole vehicle to get my family around in. I am not usually one to complain but this was defiantly an upset after spending $37,000 on the truck to begin with just to replace the engine 7 years later. Now that I will have a motor in it that was built right I should get a longer lifespan out of this truck!

I dont understand about how ford treats people that buy their car and just looks over it and dont do anything my self and have to fix things and on warranty. I dont understand why they treated me so bad and that people get stuck with a bill that your vehicles do work right and the transmission on my vehicles and you just dont care and your product make me not believe in you and hurts that I have family that works for Ford Motor Company and my father retired from your company.I am very upset and dont understand why you just make a vehicle and stand by your vehicles and your not and only out for your self and not for myself and other customers that buy vehicles from you and your gonna hurt so many. And this is not a good thing for you and I am not threatening you I am just voicing point on my vehicles that I have bought from Ford Motor Company. I dont know why you do this to your customers and also myself and the review people use will get back to you and you see what going on and hopefully you will stand by your vehicle and understand why your vehicle are hurting other and take care of the problems with your transmission and other things that go wrong with your vehicles. And show what things that you do to have to take off work and miss a day a work and not get paid and struggles with your vehicle and my as too. I will keep up the reviews.

My purchase was in April 2019, a used Ford Edge Ecoboost. 3 weeks after purchase I found myself stranded on my way home from work in rural Iowa. There were no prior warnings, notifications, etc; just a complete vehicle shutdown. Luckily I did not impact with anyone or vice versa. If I would have been on the highway only God knows what may have happened. Wound up having to have vehicle towed and engine replacement.... Bad start on a new to me purchase. Once again the vehicle is sitting dead in the water. This time came out of grocery store to a stalled vehicle. No indicators, it just wont start. The key fob is a possible cause, however over $300.00 for new key, it could be the battery, or the starter, or the alternator, or a fuse or 1 of the 10,000 electrical components under the hood....Hmmm I also find it ridiculous that Ford does not provide service repair manuals FREE to vehicle owners. Come on guys. With the amount of recalls on your branded vehicles its the least you could do. Anyhow Id like to know why there has not been a recall on the 2012 Edge 2.0 Ecoboost turbochargers; there are so many of the stall while driving complaints it should be mandatory and would be humane. Ford should fix these issues especially during this time of chaos, change and unexpected futures, the last thing I needed was to have a vehicle that is non functional during the winter in the middle of a PANDEMIC. Hats off to Ford manufacturers and prayers out to those who, like me, still own one of their vehicles.

This car gets us 40-41 miles a gallon every trip we take. It has plenty of get up and go. We have only spent $125 on repairs. The repair was for a battery. We have owned this car for over 3.5 years and commend Ford for this fine car. It has a great ride, a good sound system, and it is a pleasure to drive.

Ford truck blew the spark plug out the head at 21,000. Dealership said, We can replace the engine on your dime but cannot guarantee this wont happen again as it is a design problem and not enough threads were in head from manufacturer and would likely happen again. Fords call center overseas denies there was ever an issue, once confronted with their patents they filed to correct the issue they hang up.

I have owned my 17 Explorer (with under 15k miles) less than 6 months. Granted, its colder than my first girlfriends heart, but my Explorer wouldnt start. My 17 Chevy Impala (and countless other cars I see driving by me) had no problem. So I call Ford Roadside Assistance at 11am. Yes, Im in the comfort of my home, not stranded on the side of the highway, but... I have ** to do! They said, No problem, busy day, but well have someone there within THREE hours. Ok. I get it. Lots of people in worse shape than me. Three hours comes and goes, no calls, no updates, and most importantly, no Roadside Assistance. I call again. The advisor says I see you called earlier, what can I help you with. I said, Its been three hours, no roadside assistance.He says we have no record that you called. Say what? You knew I called earlier... It wasnt to see how the weather was in ARIZONA! We will send someone, they will be there within THREE HOURS (its now 2pm). Ok. THREE hours later, nada, no calls, no updates, no Roadside Assistance. So I called the local dealership. Yep, they are really busy. Let me call them to see whats going on. Roger. He calls back someone cancelled the dispatch at 4:03pm. Say what? So, the first tow company, the one that never showed up, must have cancelled so it wouldnt show in the system that they would have been, like, FOUR hours late??? By this time (6pm, 7 hours after the initial call) we decided we needed to concentrate on one of our four activities of daily living, eating.After sitting in the driveway for 7 hours on a battery charger, the 6 month old baby decided to turn over. I called the towing company that the dealer dispatched and told them we had had enough for the night, and no longer needed a tow. Today, the day after, we received a call from Ford Roadside Assistance saying that a tow truck is on the way. We called back and said the tow is not necessary. They called again. And again, and again. And again. Five calls either telling us a tow truck is en route or asking if we needed a tow. Pretty disorganized that bunch!

Purchased a new Ford F-150 on 6/27/2015 from HemBorg Ford in Norco, Ca. External fan came on a few times as soon as the truck was started while we moved the truck in and out of our shop and would not shut off unless we turn engine off and restarted truck. On September 1 after picking the truck up from getting the decals the battery light came on. The following day I made a phone call up to our local mechanic to see if he could check out why the battery light was on since they are a half mile from where I lived. Pulled the truck out of the shop and let it run for about 30 minutes while I cleaned it to see if maybe the light was on because the truck had been sitting in the shop. I then got in the truck and drove off. It is about 12 miles from our shop to the local mechanic shop but after getting on the freeway the Sync system notified me. I was going to lose power to some electric powered features or something of that sort. It didnt repeat it. It only said it once so I cant remember exactly. I turned off the radio and air thinking maybe its a low battery issue. A few minutes later all the indicator lights came on and the truck lost power. I looked in my mirror to get over and to my horror I saw smoke pouring out from under the truck out the back. As soon as I pulled over the smoke was coming out from under the hood as well as flames were starting to come out too. I popped the hood and jumped out looking for my fire extinguisher and in panic could locate it. I ran to the front of the truck and tried to unlatch the hood, but the smoke and flames were pouring out. A guy ran up and started with his fire extinguisher, but we couldnt get the flames down enough to get the hood opened. By the time the fire department got there, the front tires caught fire and blew into the field which started a 5-acre fire which did slightly damage some decks on a few homes. The fire dept didnt put any water on the truck because they were trying to save these peoples homes and I watched in horror. The truck and all our equipment burn to the ground. Some people say why didnt we bring it in when the external fan came on but honestly most people would have even noticed it. I know because we own 9 Fords between our business and personal but since the truck was only at our shop and not in service yet it would be brought in before it was ready to go into service the Ford dealer.I would have brought it to was father then my local mechanic so it wouldnt have made it either way. I am beside myself with this. Did the fan keep coming on because the computer was telling the truck something was hot? Why did the battery light come on (I did take a picture of the dash when I was pulling into the shop after we picked it up from getting decals and it shows the light on. Please help.

My wife and I had a 2008 f350 for my work. We saved up a whole year and bought the truck. We had it for about 5 months and it caught on fire, burned to the ground. It was not running or keys in ignition. We contacted ford and sent the all info they asked for and their response was that the fire was too big to determine if it was the vehicle fault. So we are out of luck. We could only afford liability and now we have nothing. Ford does not care about its customers. I am a veteran and my wife is a teacher.

Ford had a recall on their subframe which was completed May 2011. I took my car to my mechanic July 2012 to be looked over. I found that the engine cradle (subframe is rusted out) left the front transmission mount vehicle not safe to drive. Also as stated by the ford dealership, Ford will not help. Ford passed the buck on to the Ford dealership that did the recall. In my opinion, the subframes should have been completely replaced, not reinforced. I cannot afford to get another car.

My Ford F150 Supercrew 5.4 had #3 at #7 blow out. I had a mechanic put one back in with a Helicoil for $50.00 and the other I bought a kit at OReilly, which they have 2 types, one for $30.00 the other for $60.00. I had a mechanic put it in for $45.00. They probably knew about that the heads were no good just like the tires they sold several years back. It would cost them a lot to destroy the heads and make new ones.

We previously owned a Ford Taurus and had our minds set on another one. However, when we went to the Ford dealer we were pleasantly surprised at how big the inside of the Flex was and the large cargo space. The automatic folding seats and all the safety features plus room for 2 more passengers. Very pleased!

I own a 2012 Ford Edge with 40,000 miles on it. The leather seats are falling apart because of inferior quality leather. Ford will not take responsibility for their use of shoddy materials. Beware of Ford vehicles with leather because the leather is extremely low quality. My car with cloth seats is twice as old and shows no wear. My Ford Edge is a disgrace. And because of Ford Motor Companys lack of concern. No more Fords for me.

I got my car serviced at a dealership and soon after all the engine oil leaked out. The check engine oil light came on. I called the dealership and they said I have Fords roadside assistance so Im covered. However you are only covered up to $100. The catch is Ford will hire a third party vendor to tow or work on your car, in my case, a tow truck. Even though the car had to be towed just $25 miles, the vendor asked for $250+ and Ford obliged. So I was on the hook for $150. Needless to say the entire process is super tedious and infuriating. Most of the service reps behave as if they are doing you a favor by just talking you. Don’t fall for this “service”.

I ended up trading in my 2013 Ford Escape and got a really good deal. I found the sales person to be honest, very approachable, and knowledgeable. I was informed of what the car would automatically come with and what would be an additional charge. I was given information about the various warranties both verbally and in writing. My mother is currently on hospice. The Elkins Ford Edge team was most accommodating. I am most pleased with my 2019 Ford Edge St.

Bought truck new in 2014, just after 3 years paint started peeling like a bad cancer. Truck is a highway princess platinum edition Took to 3 different auto body shops and they said definite QAQC problem from new, no primer and paint too thin. Ford will do nothing, customer service is horrible. I’ve been a die hard Ford lover, bought 3 new F350s in my life and after this disgusting experience will be the last. My company also owns several but will no longer be purchasing any more.

2012 3.5 ltr Ecoboost. Shame on Ford. I purchased a used one owner 2012 with 90k miles on it. Got to use it for about 15k more miles and then it had the same problem so many others have. Timing chain issues. Quotes from 2500 to 3500 to repair. Very poor design for many year models. Ford should be ashamed for not taking care of such a major problem. I had to eat some major negative equity on a trade to be free of this problem. The days of holding your head high for being a Ford owner are long gone. Shame on you, Bill Ford.

Vehicle decelerates while in motion. This was my experience driving on the Interstate highway and the car dropped speed from 55-60 mph to 0 mph. With fast reaction, I pulled over to the shoulder. The car kept idling but there was no acceleration at all. After mechanical diagnosis, the throttle body is defective. Its all good electronics/mechanical parts are not failure proof. After calling several local dealers with the same response - PART ON BACK ORDER - I called Out of State dealers getting the same response. There is no recall on this matter and I wonder what is Ford waiting for - Casualties on our roadways? It sounds like Ford Has a National back order on this part. Why not recall it and make repairs on their dime, not the consumers? Thank you.

I recently bought a 2003 Ford F350 6.0 PowerStroke from a private Seller that only sold the truck because of a loss of work. I bought the truck nice with only 92,000 miles on it and it ran well and was very clean. However, I didnt drive it a few hundred miles before lots of white smoke blew out of the exhaust. My gauges were all reading normal and ALL of the fluids were full. I was driving the truck from Colorado to NY when this happened trying to get my family back home. I stopped and NO ONE could tell me what was wrong. Again, no warning lights yet. We stay overnight there and the next morning when I tried to start the truck an engine light came on. I immediately took it two miles down the road and had it hooked up to a diagnostic machine. Again, no one could tell me exactly what was wrong and could only guess as to what it was.The truck was running fine at this point. I had to get the truck looked at and the only place open on a holiday weekend was a 24 hour garage, the problem was it was about 30 minutes away. I tried to get it there but it started blowing a lot of smoke and got loud. We had it towed and had to wait two days for a Ford dealer to look at it because the tow truck operator didnt trust the 24 hour garage, in fact I found out they had bad reviews also. Anyway, once Ford opened and diagnosed the truck, they said that the Glow Plug had melted in half and fell into the engine causing catastrophic damage to the engine. I couldnt believe this! I told them how everything happened and the guy said that by the time the light came on the engine had probably been already damaged to the point to where it now needs to be replaced!I paid 13,000 for the truck and I am being told I need 17,000 to replace the whole engine now. I called the Ford Motor Company and told then the same thing but they said that because of the age of the truck there was nothing they could do to help me! Not even give me a loan to get it fixed. I was desperate and NO ONE was willing to help get my truck fixed. You would think a Corporation like Ford would take a little responsibility in what happened here! No lights came on before the engine was apparently damaged beyond repair!!

The 1998 Mercury Mountaineer is a durable reliable car and I was able to get a good deal. It was only $2000 and has over 150,000 miles on it. The color is dark green and I like how it has a sun roof and that it has all-wheel drive. We have owned this car for about two years and hasnt been expensive to keep up with maintenance. The car only gets about 12 miles to the gallon so I wish that the gas mileage could be improved and be like that of the Honda I used to own.

2014 Ford transit van - This car isnt even 2 years old and I noticed hundreds of small holes in the paint. Took it into the local Ford dealership to see if the warranty covers it and, WELL OF COURSE!! No, it isnt covered because it is supposedly due to rock damage from the roads, that none of our other (more used) cars have. In addition, the dealership will not put this into writing so that I can complain to the road people. Now, I read all over the internet where Ford simply has cheap and terrible paint for their vehicles. Will be the last one I buy.

Paint is bubbling along edge of hood on passenger side. I understand, from other stories on Internet, prior TSBs and lawsuits, that this is due to contamination during painting (the hood is aluminum so would not rust). Ford and Ford dealer have no apparent interest in making this right.

I have a 2008 Ford Crown Victoria police interceptor. Its a good car. 4.6 liter. These are really good, strong cars and do last a long time if you take care of them. I know a quite a few people who have one. But be careful if you buy one. Its the gas tank you have to watch because they put these rubber mounts on the bottom of the tank where the straps hold up the tank. Water gets trap in between the mounts and within a couple of years youre leaking gas because its all rust. A lot of people dont know this. Even the cops because theyre still driving these cars. Ford messed up on this one.

We have taken our 2008 Ford Edge into the dealer five times for this same issue over the course of five years. We had the extended warranty but that has run out and the fix is now $1600.00. It seems Ford had put faulty heater cores in the car and the solder inside the heater core is flaking off and plugging it up. Every time we returned the car to the dealer they flushed the system out and put a special coolant in that you cannot even buy in your local auto parts store. If you Google this issue with this vehicle there are hundreds of websites talking of this problem. If Ford knew the issue was the heater core why would they not issue a recall for replacing them and not just flushing them? COST. Why should their customers be forced to foot the bill for their error? After bringing in a vehicle for the same problem five times you would think that would constitute replacing the heater core? If Ford was in fact about customer satisfaction like they claim. I guarantee this will be my last Ford product and I will sway family and friends from buying their products.

Bought a brand new 2016 250 Ford Transit 250 van at 12000 miles. Had a howling noise when backing up. Told me my bearings in the rear end were shot. Rebuilt the rear end to no avail. Now at 35000 miles my back brakes are completely wore out. Had big old tires. Tell me its as if Ive been driving with my e brake on. Took it to ford. They cover their ass and tell me its wear and tear and that theyre finding out with these vehicles the back brakes are wearing out quick. Oh did I mention my front brakes are like brand new. Bottom line this vehicle is a PIECE OF **.

The sync has never worked in the Ford. The dealer seems to be no help. I also hit a bird and it caused $3000 in damage to the front. They said they fixed it. USAA would said there was $1k deductible because it was an animal. Other cars would not get totaled by a bird. Now, they say there is a coolant leak. Should have bought a car that was not built so cheap.

Ford makes it virtually impossible to terminate a lease early. My situation changed halfway through my lease. The would rather see you default on the payments than work something out. A bunch of people on autopilot that just repeats the same garbage information over and over. I will never use Ford ever again in my life, and if you are thinking of buying from them...take a minute and read some of the reviews, they are a horrible company and are doing a disservice to their customers.

Recently I realized that my air conditioner was not working. Took it to my local Ford dealer to determine problem and get fixed. The A/C Evaporator Core Discharge Temp Sensor was bad and needed to be replaced. The good news was that this part only cost $32. The bad news was that it was behind the dash which would require removal of the dash to install a new part. My cost was $1255. I contacted Ford and told them that this was poor engineering and the part could have been located in a more accessible spot. The customer service person acted very concerned and told me they would send an expedited email to the Ford dealer service manager because they would be able to help me. When I talked to the service manager she had no idea what she was to do for me other than charge me the estimated repair cost. Ive contacted Ford 2 more times about this matter and all they have done is turned their back on my situation. How does Ford think that they have no responsibility for poor engineered design? My Ford case number is **, but is apparently just a number and means nothing to Ford.

Id give zero stars if that was possible. Back story: never owned US made car. Drove just about every brand of Japanese car out there since 83, with no major complaints. I decided perhaps it was time to give a US company a try and my research suggested Ford the best of them. I got a new Explorer. Explorer seemed like a solid vehicle until at 20k miles it started to suffer some mysterious electrical problem, the worst of which manifests itself by hitting the gas pedal and nothing happens. The revs are there, its just nada between transmission and the engine. It can last a few seconds to a few minutes and when it does finally engage, the car leaps forward similar to what happens when you drop the clutch hard on a manual car.Other things are rear view cam coming on when going forward, cruise control shutting off for no reason etc. Worst, and potentially dangerous is the dead motor thing. Left me dead in the water in an intersection the other day. Brought it to Ford service three times now. First two times, being (apparently) an electrical issue, and an intermittent one at that, of course they couldnt reproduce the problem or fix it. Third time was the charm as I walked the tech out and it did it for him in person, so he confirmed it and said he thought it was electrical vs. a transmission issue. Once they got it in the shop, you guessed it, they could not reproduce it, and no fix.Now Im getting pissed. Many phone calls, etc. later to Ford corporate, them generally doing jack** to help me, etc., they then ask me to bring it in for a 4th time! I said I would, if they would at least tell me what they would happen after #4 visit and no fix: replace the car, let me out of the lease, etc. if after #4 if was not fixed. Their response was we will evaluate that afterward in a good faith review I responded, So if after #4 and nothing is fixed, we go onto #5? They ignored the Q. Seemed pretty reasonable request to me...Hence a total non answer and yet, I should bring it in for #4 with zero commitment from them, so at that point I declined knowing it was a waste of time and all they are doing is trying to wear me down and give up. I have 7 months left on the lease. So, it appears Im stuck with Ford until the lease run out (which is me paying for a defective car), pay the lease off and walk, which is me throwing $ in the toilet on a defective car. And Ford was supposed to be the most reliable of US brands. No wonder we continue to lose market share to the Japanese, etc.

2016 Ford Edge Titanium - this is my everyday commuter vehicle and I have to say that the overall driving experience, quality and features available at this price point is very disappointing. At ~ 40,000km I had the brake pads replaced and rotors machined which was surprising because I’m very easy on the brakes. At 45,000km my sunroof malfunctioned/wouldn’t close so it had to be replaced. The dealer broke my sunshade while replacing my sunroof so it had to be replaced. The icing on the cake was that the back window shattered for no reason (I literally mean no reason!) at 88,000km. I’ve owned several good/reliable Ford vehicles (08 Ford Escape Limited, 2013 Taurus SHO, and 2007 Ford F-150 FX4) and I can’t believe how much the quality has declined. This has been a very disappointing and regrettable purchase for me. There are lots of vehicles in this segment where you get more bang for your buck. Stay away from the Edge!

I have a 2000 Ford Explorer Sport-2 door. The truck hit ice and slid at 40 mph into the detaining wall on a highway. It spun around and bashed in the front of the car. My son hit the steering wheel with his face, because the air bag did not deploy. No light ever indicated that the airbag was malfunctioning. There is no way anyone could have known that the airbags would not deploy.

2015 Fusion Energi Titanium - During the entire sales process, I had sales staff and service staff would lie to make sure the sale went through. After I bought the vehicle, I found damage on several parts of the vehicle and they stated they would take care of it. I came back to have the vehicle fixed before they put on a sealant coat on exterior and interior that I paid extra for at time of sale. I came back after the service person James called me and told me it was perfect with all damage gone. I show up to find out the vehicle damage was not taken care of and I ask ** to come look at the vehicle damage personally. He admits he never looked at the damage before or after it was fixed. I schedule the vehicle to have the drivers side painted to solve a gouge that went to the sheet metal. The vehicle is brought in and all problems are solved. I needed to call the auto shop to have status updates on my vehicle. ** would give answers with no basis in fact and every communication he would change the times/days when the vehicle would be ready. The vehicle will be going back in four weeks to have the sealant replied post vehicle paint curing. I have had nothing but problems with the Future Ford Roseville dealership. The problem is I am 500 miles away from the dealership and I cannot show up in person. Every time I try to contact people, I have the I will call you back or have that person call you and I have waited more than four business days on multiple occasions for a response. I traded in a vehicle and they took and additional four days to get in touch with VW Credit to find out the pay off amount. I have waited now seven days for financing to talk with me at the dealership. I have left voicemails daily on work phones and personal cell phones with still no response. I need help!!!!They offered me $100 to call the damage fine with a gouge going through all layers of paint. They even told me they would take care of me if I put in perfect scores on the surveys. I am offended at the $100 to go away and asking me to falsify records to make the dealership look good in Fords eyes. Then having the gall to say they will take care of me if I lie as they have constantly lied to me. I need someone from Ford Corporate to investigate my allegations to find the truth of the matter. They are willing to refuse to contact me when I need help and are more than willing to constantly, lie to me. I even asked to return the car in the first 200 miles/48 hours and I would wait for another car to come in that was not damaged. I just want a new car and want to enjoy my new car. I have owned the car for two weeks and it was in my possession for only four days so far.

My Ford 500s ride is decent. And I have the 6 speed tranny. I would not have bought if it had the cvt tranny. My car has lots of leg room in the back seat, storage spaces, and trunk room. It has good mileage and acceleration, too. I like the dual heat control in the front. Dual climate control has stopped a lot of fights. :-) It has been very dependable. I like the radio controls on the wheel. However, the rear has air but not heat and that is stupid. The AC is on all the time unless you manually shut it off. Some blind spots are worse than other cars I have owned.

My 98 F150 had been parked beside the garage for two weeks. It ran fine with no issues. Then Monday morning about seven, the truck started on fire. Luckily, nothing else was burnt, but the truck is a total lost. If you own a Ford truck, sell it or get it to a dealer now.

Let this be a lesson to any prospective buyers, DO NOT BUY FORD. This has been the biggest piece of junk that I have ever had the displeasure of driving. Bought it used in late 2015, still had the original warranty on it thank God! Within one week of purchase, the transmission had to have nineteen (19) parts replaced. There have been numerous check engine lights and warning lights since this. Fuel Rail Pressure Sensor, front passenger side lower control arm went out after a little over 60,000 miles ($400 and up fix if you get it from Ford/3rd Party). Now the Sync system has completely failed. No audio from voice activation, SiriusXM, CD player, MP3, Phone or AUX. Nothing has worked. Pulled the battery, disconnected at the neutral connection to the frame. Pulled the fuse and still nothing. Learned there was an extension for the APIM module, that should fix this problem, but it expired in 2015! Ford is completely ridiculous and they will never get another penny from me. As soon as possible this P.O.S. is getting traded and I plan on never even looking at Ford again as a reputable manufacturer. I hope that this will give some of you an idea of what to look forward to should you purchase one or if you own one, what is to come. Run away, fast!

CVT TRANSMISSION... BREAKS DOWN AND LEAVES YOU STRANDED. Ford will not back it and theres a class action suit against Ford and they dont care! Google CVT Mercury Montego or Ford Freestyle and hundreds of complaints. Do not buy Ford Mercury as they dont care!

Im very happy with my Ford Fiesta. Ive had it for 3 years now and so far the ride is still smooth. The airconditioner is cold. The only thing I dont like is the space inside. Its quite small, you can only fit 3 small-medium size people in the back seat. I wish the space was a little bigger.

Dealership at Arrow Ford places too much emphasis on maximizing their profit for maintenance services & replacement parts! During the purchasing phase this dealership will seek to recoup any prior sales incentives by increasing the prices on credit ratings offered. If you purchase outside Ford credit then you lose your sales buying incentives!

My dad had an accident in his 2007 Ford Taurus two weeks ago. His airbags did not deploy. He was wearing his seatbelt but they did not lock like they were supposed to. He suffered a bad cut on his forehead when his head hit the steering wheel, and has knocked him unconscious. He died a few days ago. If the airbag had inflated, it probably wouldve saved his life. Instead, now I have no father.

I have owned so many vehicles and finally purchased a Ford focus this past year. By far the worst experience of my life. I brought a 2013 Ford focus that had a recall on the transmission control modular. After taking it to a Ford dealer they told me the part was on backorder and they had no estimate of when it would be fixed. Fast forward 8 weeks later, still not fixed, they refuse to give me a rental saying there is none available, Ive called and spoke to supervisors of Ford company and get nowhere. They have the worst customer service. We are currently looking to buy another car while we wait for that piece of junk Ford to be fixed which could take anywhere from a day to years at this point and the second we get it back, we are listing it for sale!!! I will NEVER buy a Ford again!!!

I bought my 2014 Ford Fiesta Sedan (manual) in late 2013/early 2014 from Sun State Ford in Orlando FL. The car was BRAND NEW. Literally, I drove it off the lot with 7 miles on it. Fast forward to August 2016 and my transmission no longer goes into 3rd gear. I call Sun State Ford and leave a message, wait 2 days... no call back, I call again, no call back, call again next week, no call back. This process continues on for another 2-3 weeks until I finally got back from my travels abroad and decide to call them and act like a new customer. This time I do get a call back and they are more than happy to sell me a new car with their wonderful 15 year 150k mile warranty. After I get all the info I need and confirmation that drivetrain will be covered for 15 years and 150k miles, I change up the story and tell them about the car I bought and how the Finance Manager thats in charge of warranty claims like mine will not speak to me or return my calls.Fast forward 10 minutes of back and fort Q&A from Sun State Ford customer service rep and she tells me Im going to walk to the other side of our campus and have the manager call you directly, please allow me no more than 5 minutes. I oblige and thank her for her wonderful customer service and help, considering shes been the only one to ease my headache of 3 weeks now, almost a month. 5 minutes go by, 10 minutes go by, 15 mins go by, 30 mins go by. I call back, no answer. I call the customer service department... NO ANSWER! Are you ** kidding me???Now, I will be driving 1000 miles in my ** Sun State Ford in Orlando, FL from Baltimore, MD just to raise hell. At the same time I have paid my lawyer $400 to start working on my case. Good luck Ford and Sun State Ford in Orlando FL. Have fun fixing my car and paying me for it. 1/10 Service. NEVER EVER buying a car from Ford again. Also, my lawyer is set to start a class action lawsuit because apparently there are 100-400 similar issues to mine all over the US.

Went to get a oil change at dealer, a scheduled maintenance (I didnt have a appointment). Was told that I had to have one. I asked if I could leave it and pick it up that later that day or pick it up the next day. They made me a appointment for the next day for a oil change and tire rotation. That was in the service agreement that was prepaid. Had my better half pick the truck up. She was charged for the service. Called them the next business day, a Monday, asked how we can fix this. They return the call telling me that I need to come back for the rest of the service and I would have a check. I took it back, was informed that I have a appointment for a tire rotation, but dont know nothing about a check. Talked to the service manager by phone, was told she had no idea about this that she would bring it to me. I told her that I will not be in town, to give me a call back on Monday. NEVER got a call back. I had to call them. I was told that the general manager will call me back, that didnt happen. Got a call that they needed my address, gave it them. Got another call 4 days later. Have check, but not signed. I told them that if dont have this in my hand by Monday, I will see a 3rd party on this. This individual out of his own pocket brought it to me. I told him, THIS DEALER GIVES FORD A BAD NAME. But I want to make others aware of this establishment and this is not the FIRST time I have had problems with this dealer, BUT IT WILL BE MY LAST.

In 2014 December I bought two brand new Ford transit connects with bumper to bumper 3 year 36000 mile warranty on both vehicles. Both vehicles encountered heater vibration problems and electrical problems with the lights. Took both vehicles to Ford and they worked on the first one by removing the center console to see what the problem was and they found a rodents nest and body parts which they clean up and removed, but it was not covered by the bumper to bumper warranty. It cost me out of pocket over 400.00 dollars. The lights they said that it wasnt the bulb but rodents also had eaten the wires which again it not cover either under the bumper to bumper warranty so I could not see paying any more but that cost me 90.00 more dollars. So I was not willing to pay to have the second transit looked at.My wife and I both had no luck with Fords main office service because they said it wasnt their fault that rodents are eating the wiring and nesting in the heater unit. Disgusted with their answer I asked why are they using soy oil in their wiring insulation, seat foam plus the numerous pounds of recycled plastics and gasket materials. Its like a buffet for the rodents, they told theyre being green! When I wrote the checks for both these vehicles at Ford I did not see anything about them using recycled crap in these brand new vehicles, if I did I would not have bought them. I told the person that contacted us Why dont you smear steak sauce all over the car. But by using soy oil in the manufacturing its the same results with the rodent problem.While we were at Ford they laughed and said we were lucky they had a new car in the shop last week that was towed in because rodents had enjoyed eating most of the wiring but they said their insurance company paid thousands of dollars to repair it, why is it the insurance companys problem when Ford is inviting disaster by using soy oil in the manufacturing process so they can say theyre green. But the consumers are not aware of this. My grandfather worked and retired from Ford motor company, hes rolling over in his grave now.I have always bought Fords since I have been driving. Never have I had issues like this before, their smug attitudes that its not their fault rodents are the problem, I say it is their fault for using soy oil and recycled crap for gaskets wiring insulation seat foam and trim products. There should be a class action law suit against them for the repairs. But theyre not the only ones doing it. Something needs to be done, Maybe the United States steel workers union needs to put up pick lines on all the dealerships to let people know theyre going to left in the cold.

Called Roadside Assistance on Christmas Day due to a flat (which of course is a big problem since you no longer have a spare and the inflation kit is worthless if you have any sidewall damage). Here is what transpired. I called and they confirmed a tow in about an hour. After an hour they called back to inform me that they cannot tow me to a dealership that is closed. On December 25th there are no dealerships open in the country!!! I asked if they could tow me home as courtesy especially since it was Christmas Day. They said, No it is out of policy. FYI the Owners Manual states that roadside assistance is available 24/7. PERIOD! No other rules or exceptions.Bottom line they towed me 3 1/2 hours later to a tow lot in literally the worst part of the city from where I had to make home. Forget the fact that I spent 4 hours of Christmas stranded because of Fords unstated policies, missed most of Christmas with my family and my newborn first grandchild. All Ford showed is that their custom care is a fiction (and possibly a violation of several consumer laws as they do not disclose this to their consumers). Bottom line if you need roadside assistance good luck if you need a tow outside of Dealer Hours. They simply dont care about their customers.

Truck has 40,000 miles on the odometer when it had a reading on dash panel that said service advance trac, also the turn signals would not work, took it to Ford service dept where they performed pin point test - found an internal fault in the power steering control sensor. Steering gear assumable needs to be replaced (this power rack is a 12volt system). They want $1,325 to replace. Ford has a better idea, called job security.

Recently the company I work for decided to go with the Ford F-550 for all of our tanker trucks. WORST decision they ever made! We have Ram 5500s that have had NO problems with the weight they carry. They weigh in at 17,000 empty and 22,000 full. The F-550s we have are overloaded right out of the box... sitting on the overload springs completely empty! They go through brakes every 15-20k miles as opposed to the RAMs every 50-60k. The Ford rides like a log wagon and sways like you wouldnt believe. Also, if you are looking for a more user friendly interior then the RAM is the way to go. The Ford will also make you want to find the designer and tie him to an ant hill the first time you go to do maintenance on this nightmare of a design! Both trucks costing about the same... go with the RAM. If you choose the Ford... Good luck!

2013 vehicle with no issues. Schedule maintenance as necessary, but otherwise a very dependable ride. Having this comfort level after 6 years of owning this vehicle says a lot for a senior citizen who is dependent on safety.

Yesterday, I went out to my 2003 Ford Taurus SE to go to work. As I started to back out of the driveway, I heard a loud pop. I got out to find that the drivers side front tire was completely flat. When roadside assistance came to change the tire, he discovered that the coil spring had broken, stabbing a huge hole in the sidewall of the tire. He looked & said the sway bar link was also broken. The tire alone is going to cost me $110, & I will have to have the car towed as it is not drivable. The roadside assistance guy estimated the cost of repair between $500-$1,000, a wide range, I know, but looking at this forum, it appears its going to be more on the high end. I strongly suspect both front & rear will have to be replaced, and I have no idea where I am going to come up with that kind of money. Im very angry that this year has not been recalled, especially considering how dangerous this is. Im thinking strongly of starting a petition on change.org to get Ford to change its mind.

First off if I could take away the star I was required to give I would. I own a 2001 Ford Excursion, have wanted one for some time, after purchasing the truck I was completely satisfied with it. But a very short time later I experienced my first spark plug that blew out. Luckily (why I dont know) it didnt take the threads the first time out. Well tonight I have now experienced my total of my third plug blowing out. Money for me does not come easy, and I can assure you the money I spend on a truck will not line the pockets of Ford Motor Company in the future. I know my claim alone is not enough to make a difference, after all its FORD MOTOR COMPANY, one of the if not the largest motor vehicle company in the world. They have all kinds of money. Well they have received the very last dollar from my pocket on anything of their products.Sure they have some nice looking cars/trucks. But that alone is not enough. I have other cars here with half a million miles on them, yes literally half a million miles and not once, not one time ever have they ever blown a plug out of the motor. And for a company the size of Ford to sit and do nothing, well thats just unacceptable to me. I am 100% interested in anyones class action lawsuit that they may put together, and I’ll make sure I spread the word in any forum, car boats or the like about the ongoing problem with FORD MOTOR COMPANY. We live in the age of internet, to have a problem like this and do nothing, well its a time bomb. Sure the company will carry on and probably never hear or see my issues but I can assure you that there are thousands of people that will. Thank you and I apologize to any other ford owners experiencing the same as I have. It just plain sucks. I can be reached **. Thank you for your time.

Back in about 2007 I purchased a used Ford 150 truck from a friend. The friend had the truck for two years and did not need it anymore, so I purchased it. One day my son and a friend were on a country road when I received a cell phone call that fire was coming out from under the hood. They called 911 and fire trucks were dispensed. The truck actually had a melted engine and totaled from the engine to the middle of the back of the bed. Three weeks later I got a recall notice. I only had liability so I ask my friend who I purchased it from if he had, and he said no. Ford had me send pictures to them. Their response was it was burnt so bad that determination could not be made. Once again today I get notified of the recall.

Bought brand new 2008 Ford 450. Have been having numerous issues and problems with the truck. Was tricked out of extended warranty, vehicle needs $3800 in repairs and Ford is not helping. Each time I brought vehicle in for repair, I would note Ford what the issue was and they would always tell me it was something else, and after paying for their stated opinion of repair, I would still have same problem or another problem with vehicle.

I know Ford sells quite a few vehicles, but I hope that none of you Ford owners get a Lemon! I did and they agreed to do the right thing, but 5 shop visits, 65+ days out of service, and 6 months after they agreed to refund/replace a truck that is not even a year old... I am still waiting! All information has been turned in and have now gone thru 2 reps that do nothing including answering phone calls or returning emails. What is going on Ford Motor Company?

I purchased a 2012 Ford Certified Pre-Owned Focus in August of 2015. The car had just over 22,000 miles. It was in exceptionally good condition and appeared to be well cared for. I was very reluctant to buy a Ford product because I had a terrible experience with Ford 15+ years ago. I planned to purchase a Chevy Cruze when a friend told me to reconsider Ford and look at a Focus. I visited a Ford dealer and compared the Focus to the Cruze. They were pretty comparable across the board. My daughter pushed for the Focus. We drove a Focus and talked to a couple different dealers quite a bit. I remained skeptical. The dealer convinced us to buy a Certified Focus because it came with an extended the bumper to bumper warranty for 12 months/12,0000 miles and a powertrain warranty extension to 7 years/100,000 miles. The warranty convinced me to give Ford a second chance. My daughter really likes her car and has no real complaints so far.Last week, the car came due for the first oil change. I told her to take it to the Ford Dealer and also let them know that the transmission was not shifting correctly as well as the vents in the rear deck were disintegrating. If you touch them and they literally turn to dust. The dealer told her that the transmission was part of a recall and that she would need to make an appointment to have it reprogrammed. The rear deck was not covered under warranty. I called the dealer back and spoke to the service dept letting them know the car is Ford Certified and that it should be covered under the extended bumper to bumper coverage. The service writer told me that the 12 Month/12,000 mile warranty expires on 8/8/2016, however, Ford CPO is a limited warranty that covers selected parts. They also clarified that Ford CPO does NOT extend the bumper to bumper warranty. It is a limited warranty. There is a specific list of items that are covered. The Ford warranty also has a $100 deductible. That was news to me. I had purchased vehicles certified by other manufacturers and never had a deductible or been told that the bumper to bumper portion has a limited list of repairs. The Ford sales people made it sound the same as other CPO programs.I decided to call Ford Motor Company to verify what I was told. Prior to calling I did some research into the issues we reported with our Focus. Apparently both issues are known problems with Focus sedans. Ford issued a Technical Service Bulletin documenting the rear deck problem and provided instructions for dealers how to perform the repair. The transmission was recalled as we were told. Seems pretty straight forward so far.I called Ford and spoke to Amanda. I told her about the Ford Focus Owners website where there are many complaints about the rear deck dissolving into powder and provided the TSB number that documents the problem. Amanda kept informing me that she was not aware of the issue and kept trying to refer me back to the dealer. I went round and round with her. She seemed quick with the phrases: I am not aware of the issue, I do not have access to that information, I am not able to diagnose the problem over the phone. She was clearly trying to get me off the phone. I was not asking her for a diagnosis. I informed her that a Ford dealer already did the diagnosis. I told her I wanted to know if the warranty covers replacement of the failed parts. The car at this point had 28,000 miles and should not be dissolving into dust. She said that she had conflicting information about coverage. One document said the repair should be covered, the other said it was not. She said she would call me back after doing some research. I never received a callback.I waited a few days and contacted Ford Motor Company again. I spoke to Nick this time. Nick said that there was no record of my previous call. I was not surprised. I had to start over and tell him the whole story. I went round and round again. It was nearly a repeat conversation. Nick like Amanda insisted that he could not diagnose the car over the phone. I was starting to get angry because I clearly was NOT asking for a diagnosis. I asked again and again if the part identified in the TSB failed, does the Ford CPO warranty cover the repair? Seemed pretty clear to me, but he kept trying to make the issue about the diagnosis and again kept repeating that he could not diagnose the issue over the phone and that I needed to go to a Ford dealer. I bet he said I dont have access to that information or some variant of it at least 10+ times. We continued to go round and round. Finally I decided to go in a different direction and ask what parts of the rear deck are covered by Ford CPO. Progress at last. The answer was there are 2 part numbers. One was covered, one was not. The part that is known to fail, is documented as failing repeatedly by Ford, and has a Ford TSB issued for the repair IS NOT COVERED by warranty. The other part number that doesnt have any issues is covered by the warranty.If you are considering a Ford CPO used car, do your homework. Fords warranty is NOT like other CPO programs on the market. Ford limits what they cover and also requires you to pay a deductible. They do a good job with marketing to create the impression that their program is valuable. Dont be fooled! I should have verified Ford CPO against the GM CPO on the Chevy Cruise. It was my own fault for trusting them and not reading before we purchased the Focus. My 19 year old daughter now understands why I was so reluctant to buy Ford. The way Ford representatives handled my call both times was extremely frustrating. I will avoid the Ford CPO program in the future and suggest any reader do the same. We tried 3 times through the dealership and twice with Ford. We received the message and wanted to share it with people.

I have had a 2000 F-150 Lariat 4x4 Ford truck for 12 years. All has been fine and no mechanical issues - 149k miles. Today I drove down, rented a video, drove out to Subway and ran in to order a sandwich. I came outside and my truck was on fire (engine compartment). By the time the fire department arrived, my ole red truck was a total loss. Why would it just catch on fire? The engine was off. Its really a bummer as now I am out an expensive ride. Plus I had just spent $1,440 on tires for it a week ago. This truck has been maintained - regular oil changes and not one problem. Basically it was very well taken care of. It seems to me there was some kind of malfunction in the engine compartment after shutting the vehicle down. This should have never happened.

Ford did a recall back in April. We had to wait 3 months for them to develop the software fix with no rental, no reimbursement, nothing. We been battling them all week. The fix did not work, and now they are putting it on the dealer. Left the dealership today as they have no idea what is wrong with the truck, how to fix it and we couldnt negotiate another deal. No one will take responsibility and the truck is not drivable. Ford Customer Service department are completely useless, they have nothing but sorry, too bad. This is our 3rd Ford and our last. Unreal, that a company like that can issue a letter advising the vehicle is not safe to drive, and then do nothing about it.

The Ford Edge Limited was well made and the fit & finish is very good. The vehicle has over 20K miles and no problems. The ride is comfortable and road noise is very low. The cargo area is a good size and can be doubled by lowering the rear seats. I recommend getting the V6 engine.

I have a 2017 Edge SEL with several upgrades. This is my 2nd Edge and it was the only model we seriously looked at before buying. 3 weeks after we purchased it we took a 7,000 mile cross country trip. I put over 100,000 miles on my 2011 Edge. I have not had any mechanical problems with either car. I did have a few accessory issues with the 2011, rearview camera, cruise control, and a window. I have had several Ford vehicles in the last 20 years and have been very satisfied with them. I have also owned a Mercedes Benz, Kia, GMC, Nissan and Acura in the same time span.

We own a 2004 Ford Freestar. Its been having transmission problems for a while. Ford, last year, sent out a recall. Every time we call the dealership, we are told that there are no parts available to do the repairs. Its been over 6 months now for this recall. My van has finally died and is now sitting in my driveway collecting dust. If I were just to drop it off, they would do the repair with what they have on hand but still say they dont have parts for the recall. Seriously? What do we do in this situation?

Recently when driving my vehicle, which is one year out of warranty, Ive found that my car stops suddenly in the middle of the road, with traffic behind me! A small wrench light comes on, the car starts shaking and stops driving. I have to turn off and restart the car to get it going again, until it feels like dying again. Ive gotten stuck now 1-3 times a day, once in the middle of a busy intersection. Once it happened on the highway, and luckily no one was directly behind me for the moment, and I was able to limp my car to the shoulder (3 lanes over). My car gives me no limp-ability any longer.Ford gives me no satisfaction, although they acknowledge that this has happened with other years & models, and offered a temporary fix program (it appears to be a defective throttle body that needs to be replaced) for some of those vehicles, but that temporary deal is over now. I refuse to pay Ford to fix my problem, and now just plan to get rid of this vehicle and never buy a Ford again.

2002 Ford Taurus SEL - On January 5, 2013, I was backing out of my driveway and heard a pop. When I got out to look, my front drivers side tire was deflated. Come to find out, the coil spring broke and punctured the tire. I found out previous model years had a recall for this same issue but not 2002. I called Ford customer service at 800-392-3673 (1 for English then keep hitting 0 and youll get a live person. I didnt even bother waiting to listen to the messages, just kept hitting 0). I was told that there is not a current recall for this issue with this model year. What they did was document the concern by forwarding it to the National Highway Safety Board. This stinks, as this will now cost a pretty penny to get fixed.

February 5, 2014, I was sent to Ford in Olive Branch Mississippi to check out the 2014 Ford Fiesta. I was on the road the next day (the car was delivered from about 40 miles away in TN). Sunday on March 2nd I was pulling into the driveway and the engine malfunctioned and vibrated continually until the engine was shut off. I cranked it up and it was fine afterwards - I assumed it was a simple computer issue. March 4, 2014 - MY BIRTHDAY. I pick my daughter up from school and break down at a four way stop on the way home. ENGINE MALFUNCTION. Shut off engine immediately. Major vibration! Roadside assistance was attentive, but couldnt get to me until 6pm. By this time Ford could not tell me if I was able to get a rental car or anything until my car made it to the shop. All I wanted was an answer and a plan on getting my daughter to school the next day. I get a rental the next day, but not until about 10:30am and this is after calling all morning and being avoided. I was called to pick up my vehicle on Thursday afternoon and told that a code was ran showing problem with the throttle and the problem was WEATHER INDUCED. They reset the computer and gave me the car back. I knew this would be an issue.An hour after driving the car, it malfunctioned again, and once again would not accelerate or move more than a few inches. I was picked up and given a rental. I was not contacted throughout the weekend. I called Monday morning with no answer so I decided to go get some things out of my car. They told me they were just about to call me to let me know my car was ready and that they had replaced the entire throttle body. I was not happy about keeping a brand new car that already had a serious problem, but needed to catch up on all the errands. Today - Tuesday, March 11 I find myself BROKE DOWN AGAIN. I now have no rental, no car, and a booked vacation in 3 days. Happy spring break to me. I will never purchase a Ford again. Not to mention the miles put onto my car from the shop driving it as well as the gas that was not replaced.

4 tires replaced after 4K due to excessive noise and poor ride... Goodyear asymmetrical all season. Headliner replaced twice. Original headliner ripped 2 days after I bought the car. Entire convertible top replaced. Both rear passenger windows replaced. Steering wheel replaced due to defective leather. Engine goes thru 1 quart of oil every 4K miles. Car currently has 14K miles on it. Dealer is doing good job addressing issues but this is not a quality built vehicle...

I leased a 2015 Ford Fusion in the fall/winter of 2014 and have had it for 3 years and it gave me no problems the entire time. I took it on a few trips and it was great! I just traded it in thinking I would try a foreign car to take advantage of the mileage that they advertise so I traded it in for a 2017 Kia Optima. Ive had this car for less than 2 months and it has given me nothing but trouble (electrical/engine related). Its been in the shop for 2 weeks now and I havent heard any updates from the service manager as to when itll be fixed, or what the problems are with it. Ive dealt with the roadside assistance, the service center, the corporate office and of course the dealership and Ive been sorely disappointed with every aspect of Kias customer service. Ive been treated like a number and told that if Im unsatisfied with the vehicle that I should wrap it around a tree and get something else. Im never purchasing from Kia again... I miss my Ford sooo much!!!

I bought and kept this Edge car for several years with three years in storage. The car ran extremely well for our family. I kept this car as our second that I bought in 2014. I later had to sell in 2015 before heading to Japan for three to five years. It brought what I thought to be top dollar.

Purchased the new 2014 Ford Fiesta in August 2014. By the time I went in for my first oil change I was having problems with the car shaking, jerking, slipping, shuddering upon light acceleration on gas from a complete stop. I expressed my complaint/problem with the service technician and he said its normal, people complain about the same issue all the time and theres nothing they can do. As of todays date the problem still exist, I been back to the dealership with the same complaint and nothing has ever been resolved. And it seems like its getting worse.

You should have NO stars for this rating of this company. This company should be issuing a recall for the problem with my truck (fuel tank collapse). This happens all of the time with trucks in the oil fields. It is a venting problem that gets clogged with dirt. Aren’t trucks designed to be in dirt? Cost is exorbitant and unnecessary. I would like Consumer Affairs to look into this problem. Imagine how many F-350 trucks are on the road and the potential of breakdowns is enormous. I think they allow this to happen to just line their pockets. Or maybe they put faulty parts on these trucks. They did have these issues back in 2012 on smaller cars.

Car broke down, 4 hours later still waiting for a phone and/or tow truck. Every time you call the number for the roadside assistance, you get asked the exact same questions as if you aren’t already in the system and haven’t already called over 6 times! What kind of crap is this? In a bad neighborhood, no AC since the car is down and no one seems to know why we don’t receive calls or text messages or why we haven’t been assisted. What’s the point of calling it Roadside Assistance. You’re assisting me to stay on the side of the road??? You don’t need anymore bologna, cause Ford you’re full of it already. This has convinced us to take back the Ford and never do business with them again.

I brought my 2011 Fusion in Freeway Ford-Bloomington, MN on 5/12/15. My driver side door would not open from the inside. The door handle assembly was broken. I have no complaints about the way the dealership did business. They were courteous, professional, and upfront about the whole repair. I have a problem with the fact that the car is less than 5 years old, and the door handle assembly breaks, and it is not covered under warranty? I spent $242.00 for the repair. I dont believe that this is something that I was at fault for misusing.

Driving yesterday at 80 km/h, when huge thumping noise started. Thought that my right rear tire had come off. Stopped immediately, tire was still on. Got a couple of my mechanically minded friends to look at the vehicle, they thought it might be the hanger bearing on the 2 piece drive shaft that had failed.I drove it at 3 km/h to a local garage about 5 km away to diagnose it. They suggested that they replace the entire drive shaft with another where the u bolts and the hanger bearing can be replaced. Apparently, the engineering design of the 2008 Ford F150 drive shaft is such that the hanger bearing cannot be replaced, that switching out the entire drive shaft is the only remedy. My concern is that a drive shaft failing after only 33,000 km is extraordinary. And Ford Canada should be willing to do something to help their customer.

On Saturday, November 14th, I came outside to start my car, the car would not turn and I had a notice to Service Power Steering Now. Just the day before the car drove fine no issues. I researched the issue and it is well known and also had a class action lawsuit against it. When speaking to Ford Motor Company, they had no desire to fix the issue because it was not recalled, although thousands of 2010 Ford Fusions have this issue. I spoke to the local Ford Dealership who has my car and the service tech said this is 99.9% not my fault and there is nothing I could have done to prevent this from happening because it is an Electrical System Failure. In trying to get the issue resolved for my American car, I spoke to several unpleasant representatives in the Philippines and they said there is nothing they can do and they can’t escalate my case.Ford stated that because my car is over $60k, it is not covered under warranty but this again is a well known issue. I would like for Ford to own up to their mistake while creating this vehicle and cover the expense. If you really think about it, Ive seen over 4k complaints in regards to this same issue, each one of us had to $1,800 to repair a part that was 99.9% not our fault. I need for James Hackett to consider recalling the 2010 Ford Fusion Power Steering for the safety of our children and families. What if my 9 year old daughter was in the car and it happened while I was driving. Ford is putting many lives at risk. And it is not fair that I have an American car and have to speak to someone in the Philippines regarding my vehicle. They dont care, they want a paycheck. The media needs to take on this situation, THIS IS SERIOUS.

The car has been great using. My only concern has been the forward collision sensors and some of the USB connections with the Phone does not work Properly. Turning radius is OK not great. Pick up is very good and gas mileage is about 20 miles highway and city. Handling could use some improvement. The center lane is great as well as the adaptive cruise control which works even in slow traffic, for me this is the best part of the car but you need to get the top line to be able to have it.

I called customer service on Oct. 3, 2017 and spoke to Ashley. (800) 392-3673. I was trying to find out some information about a transmission hose part # and asked who to speak to about this matter. She told me to pay for a subscription to Motor craft or go to the dealer. The dealer wants $100.00 to tell me about the hose. This is ridiculous as I just need to find out how many transmission hoses my expedition has. I am not a mechanic to even know what to look for under the hood. A bunch of morons and I bought Fords all my life as I am now 52 years old... Somehow I am realizing why my friends buy Hyundai and other foreign cars. Customer service is worth nothing as they are as ignorant and nonhelpful as the Ford Motor company.

I bought a Ford Fiesta in October 2012. It was a 2013 model. At 7000 miles, my problems started. First, my transmission started to stick; my car was out of service for 9-10 days. A day or two later, it overheated, so I had to get it towed. After complaining to AutoNation, they were not forthcoming with a customer service number for me to call and complain. Finally, after emailing and calling around, I got the number to the corporate office customer service. They went to the dealership to make sure everything was being handled. I received a maintenance plan for my trouble. A few hundred miles later, my car overheated again. By this time, I moved to Orlando. I took my car into Greenway Ford. They had to order an oil cooler; it took Fri- Mon. So far, I have had this car in service for 15-16 days. So, I filed a complaint with BBB Auto Line. Consumer Affairs called and I told them what has been going on with this car and its not safe. I picked up my car from Greenway and attempted to drive to Miami. Halfway there, the warning light came on: ENGINE MALFUNCTION, SERVICE NOW! I was horrified. I pulled over and attempted to call Ford Consumer Affairs, with no luck. It went to voice mail and I left a message. I called Customer Service and they said they could not help me because my complaint is in Consumer Affairs. So, at this point, I have to take the car in to Metro Ford in the morning. God only knows whats wrong with that car.

My daughter came to pick me up from work and noticed that our 1999 F150 truck was not sounding okay. After I got in and begin to drive, smoke begin to come up from the dashboard. Within minutes, the truck was consumed by fire and smoke that we barely got out of the truck in time. The truck was a total loss. It was very traumatic for me and my daughter. It resulted to a total loss on a vechicle that was paid off. I could not afford another truck or 4X4 vehicle, so I now have a car with payments. And I just got a notice in the mail for the recall--for possible tank fractures and fire. Great timing. I think that Ford is a big rip off.

I paid $3600 for the Premium Service package that is contracted in my payments each month. I cant get that money back. Fletcher Ford in MO said that my Ford has never had my Premium service done. Ford complaint center said it has. Fletcher Ford service center said that my rotors were ground down so bad that I need new rotors. Ford Complaint center claims that they were never touched by any service according to my service records. Ford tried to say that I ride the brakes too hard and that is why they are ground down so much. I had another Ford truck that I put over 400,000 miles on and never had to change the rotors. I dont ride on my brakes. I believe that there was some dishonesty along the way.Ford has always serviced my Ford truck and they kept up the brakes. My brakes are right now 70% to the good so why would anyone grind down my rotors? The only thing I can think of, is so that I would get Ford service to replace them and thats how they make more money on your vehicle along the way. Thats what the Premium service is all about to me, is to get more money out of you along the way by doing dishonest service to your vehicle, so it seems!

I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like Im not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.

I arrived home from work on 3/26/2012 at approximately 3 pm. The truck (2001 F-150) was off and parked for a good hour. While in my kitchen, I heard a loud boom and smelled something burning. I looked outside and the driver’s side front fender was on fire. Flames were coming through the hood. The loud boom turned out to be my driver’s side front tire. I called the fire department of Midland County, TX. My truck is totaled. The entire front of my 4-door truck burned. The firemen got to my house before any structural damage occurred. My truck was paid for; therefore, I only carried liability insurance. I was willing to accept the loss and was grateful that my children were not harmed. Now, I am finding out that this is a problem that Ford knew about. Why am I not notified? I remember receiving notices about extended warranty options, but never about a potential fire hazard. As I learn more about this issue, it upsets me even more. I had problems with my cruise control within the last 6 months. I also replaced the rear light bulbs because of brake and emergency light problems. I repeat, I am grateful to God that no one was hurt, but I can’t help but to believe that this could have been prevented. Please respond with information and direction that I could go from this unnecessary burden that my family has to endure. Thank you for your time and consideration.

Ford PTO failures with Ford Edge, Flex, 500, and Lincoln MKX - As a manufacturer, I am really disappointed with Ford, and this will likely be my last one after being a Ford supporter for years. I have spent $1,800.00 in maintenance on this vehicle in the last 12 months on replacing the engine fan TWICE and the engine fan wiring harness. Now, another $2,800 for the PTO / PDU / transfer case and power steering rack? Thats $5,000.00 in maintenance in the last 12 months. No thank you, Ill probably trade this in on a Lexus and #lastFORDever. Ford gets zero stars. I have had a case open with Ford corporate, nothing material has been done.

I just traded my 2013 Edge to get the new and improved 2015 Edge... Have the EcoBoost 4 cylinder in both and the 2015 improvement on the motor is great but the rest I am not impressed. It came with the cheap mats Ford installs and so I ordered the all weather mats for another 95.00 only to find the driver mat doesnt even go up under the pedals where most of the crud falls off... Whats up with that Ford. I sure some DS blamed his accident on a pedal catching on the mat. Next the driver seat is terrible uncomfortable with the seat portion bolster way higher than the seat so I carry my weight on the outside of my thighs. I am not a huge guy at 5-9 190 either... Other complaint is they shrunk the controls behind the steering wheel and I find them more difficult to use. They are quieter inside but overall I wish I had my trade money back and still driving my 2013 Edge... Not really any improvement overall in my book. I will be looking for something else in a couple years for sure.

Well after months of working with Ford to get something for all the trouble I had with the fiesta. Car shutting off on when I’m driving, shuttering when it did drive, door latches going out in the first 30 days of me owning it. Hours spent at Ford to have them tell me it’s fixed and drive home to find out it’s not. I finally traded it in and Ford said because I don’t own the car anymore they are not going to help me even though they sent me the form saying they could. Thank You Ford for wasting my time and money. Never again will I buy a Ford. Saying we are an American company but making parts in Mexico. At least other companies don’t ** as much as you do.