I bought a Ford Transit Connect 2014. Was in the shop 3 times for its Fourth transmission. I was told that they would give me one or 2 payments goodwill. I ask Ford if they would give me a discount on a new car. They said no so when I got the POS transit back I traded it in. Now they say since I traded the car in they will not give me the payments they had promised. What a loser company. I have decided to tap into my wifes Twitter account at a large company she works with over 7000 + employees so no one else gets scammed by Ford. Good luck with dealing with them.

Called Roadside Assistance on Christmas Day due to a flat (which of course is a big problem since you no longer have a spare and the inflation kit is worthless if you have any sidewall damage). Here is what transpired. I called and they confirmed a tow in about an hour. After an hour they called back to inform me that they cannot tow me to a dealership that is closed. On December 25th there are no dealerships open in the country!!! I asked if they could tow me home as courtesy especially since it was Christmas Day. They said, No it is out of policy. FYI the Owners Manual states that roadside assistance is available 24/7. PERIOD! No other rules or exceptions.Bottom line they towed me 3 1/2 hours later to a tow lot in literally the worst part of the city from where I had to make home. Forget the fact that I spent 4 hours of Christmas stranded because of Fords unstated policies, missed most of Christmas with my family and my newborn first grandchild. All Ford showed is that their custom care is a fiction (and possibly a violation of several consumer laws as they do not disclose this to their consumers). Bottom line if you need roadside assistance good luck if you need a tow outside of Dealer Hours. They simply dont care about their customers.

I love the Ford Crown Victoria because it is a solid car. I feel I have a car around me and I feel safe. My car has 65,000 in 15 years. It performs well on the highway or local roads and it holds the road well in bad weather also.

I have owned so many vehicles and finally purchased a Ford focus this past year. By far the worst experience of my life. I brought a 2013 Ford focus that had a recall on the transmission control modular. After taking it to a Ford dealer they told me the part was on backorder and they had no estimate of when it would be fixed. Fast forward 8 weeks later, still not fixed, they refuse to give me a rental saying there is none available, Ive called and spoke to supervisors of Ford company and get nowhere. They have the worst customer service. We are currently looking to buy another car while we wait for that piece of junk Ford to be fixed which could take anywhere from a day to years at this point and the second we get it back, we are listing it for sale!!! I will NEVER buy a Ford again!!!

I financed a vehicle two and a half years ago, at 9.00%, but theyve been charging me much more than that. In July 2011, I owed $17,678.00. I pay $399.00/mo., yet as of today, I still owe $16,100.00. This cannot be right. Do I have any recourse, please? Thank you.

Recently my car was smelling like gas, so we pulled it out of the garage for a day not sure if that was actually the problem. Again after leaving it in the garage over night the smell was very strong of gasoline. We took it to a shop right up the street thinking that maybe it was a gas filter issue but once they lifted the car up it was clear that there was a gas leak at seam or the half full level as described by the automotive technician. We were referred to the Ford dealer. We called the dealer who informed us that there was a recall on the gas tank for this vehicle and to bring the car in. I paid over 80 dollars to have the car towed to Avis Ford in Southfield, Mi. from Belleville, Mi. Only to be told that there was a mistake and that the 2009 Edge was not included in the recall.After doing further research I have found that many Ford models from 2007-2014 have had gas tank leak issues. Manufacturer related not customer related damage to the tank. It frightens me to think that something as important as the gas tank should EVER leak because of manufacturer NEGLIGENCE and then when addressed with the dealer, the same dealer that my family has purchased 6 cars from that I would be told it wasnt covered. So when does the recall actually go into effect on a car/part? Does it take us dying or being seriously injured to create a recall on something as serious as a gas tank? I travel with an infant in my backseat 5 days per week and cannot imagine a gas related fire in my car with a baby in a 5 point restraint car seat and being able to get them out safely in an event such as that. I have always purchased my vehicles based on safety ratings first, but I guess the Ford built Edge is a hoax for customers like me.Prior to todays car problems, I had my car into Avis Ford several times for transmissions problems. Gear slippage within the first year of ownership and continuously over the years. They could never find anything wrong with it. The problem got so bad that I took the car to Precision Tune on 8 mile where the Master Mechanic said my transmission was bad, the fluid inside was black and take it to the dealer and I would need a new transmission. I went to the dealer and my car was still under warranty. I showed them the Info from the shop I had just came from. They kept the car a few days, said it was just a leak. They repaired the so called leak and said I did not need a new transmission.Few months pass and I return to the dealer with the same issues and I am no longer under the warranty. Im then given an estimate of $4600.00 worth of transmission related work. I feel like Ive been sold a $ 40,000.00 LEMON and only have 60,000 miles on it. Sadly I will never buy another vehicle from Avis Ford nor suggest anyone I know to either. I have decided to notify the BBB, the NTSB and whatever agencies govern these issues.

Soon after purchasing a 2010 Ford Fusion... I noticed the interior had broken seat parts and each time I attempted to put it on it wouldnt fit. The tires needed rotating... There was no bulb light when backing out. The sales person said he would order the bulb... never got one. The ignition sometimes keeps going when I turn the key... The gas hand sometimes doesnt move. My minimum down payment was $600, salesman asked for $1000 and for me to not tell anyone. My payments I was told $300 monthly. I pay $389, I cannot afford to make repairs... and car payments. Went to several dealerships about trade options... and all three said I got screwed. Car might bring $5,000-$6,000. I owe over $15,000. I appreciate the Lender giving me an opportunity to re-establish my credit. And I have also hired Lexington Law Firm for assistance. I only ask that I be given a trade option. This has been and is very stressful.

The sync has never worked in the Ford. The dealer seems to be no help. I also hit a bird and it caused $3000 in damage to the front. They said they fixed it. USAA would said there was $1k deductible because it was an animal. Other cars would not get totaled by a bird. Now, they say there is a coolant leak. Should have bought a car that was not built so cheap.

Bought a new 2014 Ford Focus Titanium off the lot and within about 4 or 5 days my engine was already starting to shutter. I brought it back and they said thats just the way it is. I believed them sadly. Overtime it got a lot more aggressive, and finally they decided to look at my engine with only 20,000 miles. I had a recall and a few other things plus them looking at my transmission so they said they need to keep it a few days, and refused to give me a loaner car, or a rental.They did not call me, so I decided to call and I could not get a hold of the service adviser for the life of me. I even asked for the service manager and left several voicemails and he hasnt called me back to this day. Finally called corporate and they got a hold of the service adviser the next day. I had multiple things wrong, included a new clutch, bearings, transmission fluid, a part for my transmission (they werent very specific). Worst part is a check engine light never went on. He then said the parts will come in on Friday, so my car wont be ready until the following Tuesday, and yes... they still didnt want to give me a rental or a loaner. Well here comes Tuesday, and my car still isnt ready. This is about 13 days they have had my car. It is ridiculous, Ford will never own up to the problems people are having with their cars.

Well lets start off by saying you go to the dealer and you are interested in buying a new truck that you can plow with. So you get a price of $67,988 and youre like Damn thats a lot of cash. Then you make sure it has all the options that are needed for your likings. Loaded out, Lariat plow package and all the goodies. So you break the bank and go thru with the purchase and get it home. Get the new Boss plow set up all done and go out for the first plow of the season in November and you get a clicking relay in the dash. Well come to find out after plowing for a little bit it seems to get worse. Then all of a sudden your radio and heater goes off for a few seconds. Then it does it again five more time. Then the whole dash and electrical system goes down for approx. 2 minutes. So the following day I start calling Ford and dont get anywhere other than take it to the dealer. So I do that and they tell me there is nothing wrong. So this has been going on since Nov 25th. Well Ive had it at the dealer 5 times and then I find out that Ford is producing truck that states you have a plow prep package on them and you cant plow with them without getting a power spiking issue which causes the BCM to shut all the required electronics to shut down. So my bitch is how can Ford knowingly sell a truck as a plow truck and have all these problems. And after contacting Ford customer relations Im not any farther than I was in November. Ford has known about this problem since the 2014 model and still will not take any responsibility for fixing these problems. My advice is to check out the options on the vehicle and make sure there isnt and hidden notices where something cant be used properly. This a safety recall if I have ever seen one.

I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like Im not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.

Coil spring broke. No recall. Also, rust on all these models is rampant. Where is the recall on these coil springs?

We have been loyal Ford automobile/truck owners for over 30 years. Bought a C-MAX in April 2013 based on Fords claim of 47 mpg hwy/47 mpg city. Then the truth came out and Ford said they were wrong. Ford was very nice and sent two checks totaling around $900 for their mpg mistake. Then there have been numerous recalls. We contacted the head of Fords Extended Service Plan department in September, 2014, to request an extension of the warranty to 100,000 at no cost to us. No answer back from Mr. Michael **. Sent another letter. Again, no response. Contacted Fords Customer Relation Center via email. Received a response back the same day. Fords CRC asked for clarification as to what the problem was and what we were asking for. I responded three times and never heard back. Sent two letters to William Ford, Jr., Mark Fields, and Frederiek Toney (President, Global Ford Customer Service Division). Guess what? NOT ONE PERSON RESPONDED.....again! Was really ticked off now so on January 12, 2015 I called the number that was in small print underneath the responder from CRCFMC. Another exercise in futility. Spoke with a Debra who advised us: Ford could not and would not extend the service contract. Because Ford had sent monetary compensation for the mpg disparity there was nothing else Ford was going to do. We had waited too long to request an extension (please remember we started this process four months before speaking with Debra). When I asked Debra why there was never any follow-up to my three replies to the CRC emailer, Debra said the 1 800 number is in Florida and the CRC emailer was probably in Michigan. Debra said that essentially there is no coordination between emailing Fords CRC and calling the 1800 number listed in the CRCs email. Isnt that a heck of a way to run a business?So we are done defending Ford when our friends ask us how our FixOrRepairDaily is. We are done buying any Ford, new or used. If we were to win a free car and it turned out to be a Ford we would donate it. In closing, we could have accepted a sorry, it isnt happening to our request of Ford, case over. But the non-response from anyone at Ford shows they could care less..... and now, we dont either.

We purchased a Ford Focus in 2013. Shortly after purchasing this car we started having transmission issues, had the clutch replaced and several other things done. We had to have the pcm/tcm reprogrammed a few times and have had a new one installed. Waiting on seals to be replaced. For the 3 years we have owned this car we have made numerous complaints to Ford and even called the corporate office for help, which does not come. We are unable to trade the car into anyone as it will not be paid off because of the transmission trouble. I just drove it for the first time since we have had the TCM replaced and I have to say this car is dangerous!Something needs to be done about this before I or my husband is killed because the car will not move. Stuttering or shuddering or whatever Ford calls it is wrong! We have been told that at least 35,000 customers are waiting for the same part!!! What is Ford going to do? This is by far the worst car we have ever owned!!! Ford needs to man up and take these cars back or pay them off so new cars can be purchased.

I bought a 2016 F-150 and absolutely loved it! My issue is not with the truck itself, but with the lack of customer service from the dealer all the way to Ford Credit. I would have Ford do the regular maintenance on the truck and with that regular maintenance came regular frustration. When told that it would be ready at a certain time they never delivered. When you call to ask when it would be ready, no one had an answer. Due to financial situation and wanting to help my parents out, I sold my truck. Not because I wanted to, but because it had to be done. When trying to process the paper work at local Ford deal, they were more worried about eating chips and salsa in the manager’s office instead of getting things finalized and me out the door. After 2 hours they finally had me sign the little amount of paperwork I needed and I was out the door. I was told that the reimbursement check for the over pay would be in my mail in 3-4 weeks. After numerous conversations with Ford Credit CS, and 7 week of waiting, theyve decided to stop payment and reissue the check. Did they offer to expedite it, or send it with a tracking number? No... I loved my truck… It reminded me of the summers I got to spend with my grandfather riding around in his. However, I believe the price you pay for a product should represent the quality of their customer service as well. Ford, your customer service in all departments needs to be improved. You put a high price on your vehicles, your customer service should be better equipped, better trained, and better ready to serve the people that buy your vehicles. Based on my CS experience with Ford, I doubt I will be back to get another one in my future, nor will I recommend it to anyone.

The second front spring has now broken. First it was the drivers side - now the passenger. I dont understand why the recall doesnt include the 2003 model, since they obviously have the same problem as the other ones that there has been a recall on. The mechanic said it wont be long before the rear passenger one goes too. This is a very dangerous position that we have been put in by Ford not recalling these. Who is responsible for starting a recall? This is not fair or good business.

This is about Lugoff Ford and what has happened with Ford Corporate. Low levels of integrity especially when faced with legal grey areas. Spot deliveries should be removed as they do nothing but help the dealer and put the potential owners in a precarious position if the unapproved financing falls through. A disabled veteran, who has never purchased a new truck finally decides to make the leap, a dealership who on the surface seems amazing to deal with. One spot delivery and failed financing deal two days later, and the honeymoon is short lived. Out of town and unable to review new documentation I requested the dealer to pick up its truck as financing had failed, it was their truck, and I couldnt give a yes or no until the paperwork was reviewed. Unfortunately for both parties, a drunk driver drove through my yard before my return, and broke the frame of this brand new truck. Putting on a wonderful front, attempting to help (at least on the surface), it seemed all was well. The insurance questioned who owned the truck, because documentation was never signed, and the fun began. On the verge of harassment the dealership went so far as to say they would drive to wherever I was located to get me to sign the documentation, because, in their eyes, why wouldnt I sign the documents I never had a chance to go over. They went so far as to say that the approving credit union knew the truck was wrecked, and that it was deemed OK. A quick phone call to a branch manager proved that the dealership was lying and never disclosed the accident, as a result, the credit union started that neither I or they had financial responsibility to the new truck. The dealer then took the stance that regardless, I owned the truck, and it was my responsibility, and I was on my own. Calls left unanswered, phone calls never returned, and a GM who wouldnt make contact, in stepped lawyers on both sides.  A month later and the issue is unresolved, the dealer refuses to be amicable, and now they have gone so far as to push my personally identifiable information to ANOTHER creditor, obtain an approval without my permission or signature, and expect me to make a payment on a truck I have yet to sign for by the 7th of January.As a disabled veteran, this is heartbreaking to be apart of, it has put me back in therapy. We have approached the VA and Prisma Health (my wifes place of employment) about publishing our story in their newsletter, as it obvious the only thing this dealer understands or respects is the bottom line. I will also be contacting, if approved, all local news outlets that are willing to listen, as this needs to be out in the open. I wonder how many lost customers this issue will cause? And for what? A truck? With so many Ford dealerships to choose from, Lugoff Ford (and by virtue the whole family of dealerships IE Lugoff Toyota, Carolina Dodge, etc.) needs to understand the repercussions of taking advantage of its disabled veterans and hospital workers.

We took our 98 Ford F150 to the dealer nearby to get this recall fixed. We told them to look at the gas tank because it is leaking. They replied back that we would have to pay 500 dollars to fix the gas tank because its a fire hazard. When we asked why we had to pay for it when it was caused by the straps failing they lied and said that the straps havent failed yet and they would be fixing them. I then told them that I record all of my calls and have pictures of the gas tank resting on the shield that doesnt come standard on the F150. That is the only reason the tank didnt hit the road and cause an accident. In the pics you can see that there are no straps left. I also have a video of gas leaking out when putting gas into the vehicle. So I have tons of proof you just lied to me. The service tech said he had to talk with his manager and they would call us back. The manager said they called Ford and they will not be fixing my gas tank. I dont believe this is right and will be filing a complaint with the NHTSA.

My 2015 Ford Taurus was not completely shutting off after I turned off my car. The car was staying in accessory mode. I took it in for service and they said they could not find anything wrong. They told me I had to replace the battery. Diagnosis was a bad cell. I bought this car as a certified pre-owned and they replaced the battery before I bought the vehicle, they put the lowest-priced battery in the car. The date stamp on the battery was 4/2017, and another sticker that said 3/36 meaning 3 years or 36,000 miles. I assumed that 3/36 was on the battery but apparently that is for the car warranty. Per Ford Customer Relations and the dealership, the date stamp means nothing and the battery would not be covered. Just keep this in mind if you experience this same problem. They offered me two different batteries, both were way overpriced compared to an auto parts store. You are better off saving a trip to the dealer and paying a deductible ($100.00 for me) and just go to your local auto parts store, get a battery that they will warranty!

My Ford F150 Supercrew 5.4 had #3 at #7 blow out. I had a mechanic put one back in with a Helicoil for $50.00 and the other I bought a kit at OReilly, which they have 2 types, one for $30.00 the other for $60.00. I had a mechanic put it in for $45.00. They probably knew about that the heads were no good just like the tires they sold several years back. It would cost them a lot to destroy the heads and make new ones.

Quality and customer service are they a dinosaur of the past? It seems so. We purchased a 2009 Ford Diesel truck in May of 2010 with the expectation that this truck with a diesel engine would last upwards in the 200,000-300,000 mileage range with proper maintenance and care, which is one of the major selling points of a diesel engine. The truck was paid off and in September of 2015 just one month out of warranty this truck had to have both turbochargers replaced at Henry Day Ford for a little over $5,000.00. The mileage was at 90,651. Just under the engine break in period as is normally advertised. We asked the service advisor at that time, what more can we do to prevent these costly repairs. The answer was nothing can be done, except regular oil changes at proper intervals. In May of this year we had what we thought to be the exact same problem and returned it to Henry Day Ford to get it repaired.We were told that it would be over $21,000.00 to repair the truck as the engine was beyond repair, two cylinders had low compression. The original price on the truck was just under $35,000.00 and adding in the costly repair in September we are now at $40,000 for a truck with 100,499 miles on it, and it is not running. My first question; what has happened to quality in a product? I remember in the past one of Fords main advertising statement was Quality is job one. Apparently in Fords case, quality is not a job at all. Do we as providers or manufacturers expect to deliver less than the best quality to our customers and consumers? Are we OK with the terrible quality of products and goods that we produce and pass along to the consumer or customer? The fact that we as providers do not put our foot down and say no, we will not sell an inferior product because we have to stand behind it. When it fails, and it will, we look bad too.I know at Tingey Plumbing & Heating we make that choice all the time. There are products that we will not carry from certain manufacturers because of the quality. What would happen if more companies would take that stand? My second question; does customer service even exist anymore? My answer is simple when dealing with Henry Day Ford. Not only no, but absolutely, without question no. We received one phone call from the service advisor to tell us the engine was gone, and when dissatisfaction was expressed, it was implied that it happens frequently. I have made the balance of the phone calls to try to resolve this massive financial disaster to our company with the service manager and he has never attempted to call me back, or give me a realistic resolution to solve the problem. Their answer was bringing the bill down from $21,000.00 to $16,000.00.In the meantime we had placed a call to Ford Motor Company to lodge a complaint and were given a confirmation number and were told someone from Ford Motor Company would call us back. We waited and waited and waited. Meanwhile we have a truck that is not on the road and a technician that does not have his truck to work out of. After a week we called Ford Motor Company back to be told we needed to call the service manager at Henry Day Ford. We took the truck to a different dealer to get a second opinion. We took it to Ken Garff (next door to Henry Day Ford), who has a Ford trained master mechanic that looked at the problem. At first inspection they thought it was a different problem and quoted us $6,300.00 dollars to repair it and when I asked if it was in fact the engine would they still charge us, I was told yes. This is where the huge difference in customer service comes in.Their mechanic decided to use a borescope and look at the cylinders to make sure their diagnosis was correct and he found out the truck had indeed lost two cylinders. Ken Garff then quoted after several calls to us to try to resolve the problem $13,999.00 to replace the engine. Great customer service from Ken Garff. When I called the service manager at Henry Day Ford in an attempt to get help from Ford Motor Company or Henry Day Ford, I was told by the service manager they do not build the trucks so do not take it out on them. He told me that they were not making any money on the engine replacement and that the other dealer could not possibly replace the engine for that price. I asked him if he had even called Ford Motor Company to see if they would do anything and he said no. He expressed over and over again how it would not be fair to him for me to write any bad reviews as they do not build the vehicle.I asked him to call Ford Motor Company and he said he could call the territorial manager and said he would get back to me... he never did. Its been over a week. It appears to me the customer service that Henry Day Ford gives, is to itself, they are more concerned about customers being fair to them than taking care of a serious defect in a diesel truck that is 6 years old with 100,499 miles on it. Yes Henry Day Ford, I know that you do not build the truck but you represent the company and honestly, I have had more customer service in the airport security line in LA, although the wait is about the same, deathly slow or non-existent. Which brings me to the question again, is customer service extinct? I know that in a majority of companies it is, but there are some that still believe that customer service is a top priority. I know that it makes a difference in our customers because they tell us that it does.Why should they settle for mediocrity? Why should any of us? I know that I will never buy another Ford product again; I will never go to Henry Day Ford again. I will not give money to a company that demonstrates a severe lack of quality in addition to an incredible lack of customer service. Can we make a difference? Yes we can if enough people cry out. You either listen to them and respond or you ignore them and hope they go away before you do. Eventually they go away because customer service sets you apart from others who provide the same product.

Fiesta ST - I felt intermittent squeaking and occasional friction in mine and deeply regret not taking it to the dealer the moment I noticed it. Obviously something was defective from the start and now Im bumming rides from friends to work and borrowing my exs car to get my kids to and from their summer camps. To make matters worse, the cars been dead in the none-too-helpful dealers repair shop for three weeks. Pretty frightening episode, too, since the car stopped dead on Lake Shore Drive in Chicago with heavy 60 MPH traffic and no shoulder.Called 911 who dispatched a tow truck but it was a tense fifteen minutes of desperately waving unsuspecting drivers around my dead Ford. Its a nice car: good performance and practical, but if the manufacturer doesnt back what they sell better to buy from a more reliable brand like Honda, Toyota, Mazda, or Subaru who have all served me well in the past. Ill avoid Ford in the future in favor of automakers that provide real warranties and better reliability.

I leased a Ford Fusion 2013 for my son and it had some damage to the front end. I took the car in to my body shop and completed the repairs. I turned in the vehicle on same day I picked up from the Body shop. Two weeks later Ford says I owe 1900 dollars for excess wear. I challenged their assertion by requesting to inspect the damage. Ford said that the car was not available for inspection. When I told them that I had it repaired prior to turning it in and would rather buy it than pay 2000.00 dollars they replied that its not an option but would give me credit for the repairs.My question to them was simple. Why could you give me credit for a repair that you claim I did not do. They are not able to answer this and honestly, Ill rely on my dealership statement that the outside company tries to collect as much as they can to validate their existence. I will pledge that Never again. I will never buy or lease a ford again. FYI, I have had a Windstar, Mountaineer, villager, Sable, MKZ, Mustang convertible, Explorer XLT, Explorer sport and Explore XLT again beside the Fusion. Be careful doing business with this company.

My husband and I went to a dealership 3 years and 1 month ago and paid $30,000 we didnt have to buy a truck for him to get to and from work in. He drives a lot for work, so we needed something tough and reliable. He takes good care of his things and always changes the oil and keeps up on regular maintenance. We have to take the truck now to get emissions done so that we can renew the tags, but cant do that because its got about 6 big issues and we will have to pay $4000.00 to get it fixed. We cant trade it in, because they dont want the piece of crap either and we cant afford more payments to start over. His last truck was a salvage title pos, but it ran without too many issues for 8 years and we only paid $2400 for it. I dont know what were going to do, but we will never buy another Ford.

Back in about 2007 I purchased a used Ford 150 truck from a friend. The friend had the truck for two years and did not need it anymore, so I purchased it. One day my son and a friend were on a country road when I received a cell phone call that fire was coming out from under the hood. They called 911 and fire trucks were dispensed. The truck actually had a melted engine and totaled from the engine to the middle of the back of the bed. Three weeks later I got a recall notice. I only had liability so I ask my friend who I purchased it from if he had, and he said no. Ford had me send pictures to them. Their response was it was burnt so bad that determination could not be made. Once again today I get notified of the recall.

I really like the space the Ford Rover has on the inside and how it also has a back camera so I can see where behind me and if Im going to hit something. Also my family and friends are jealous of me and my car because they love my car and want one too.

Five days after buying the 2015 Explorer, the remote keys wouldnt work, the tire sensors keep coming on and off and the HVAC goes either goes on or turns off no matter what the dials say. Took it back to dealer and they changed a module but problem still exists. First month we had the car, it was in the shop 19 days. Still isnt fixed and dealer says Ford wont and cant fix the problem. Spent over $30,000 for a car Im afraid will fall apart. Moral of this story --- DONT BUY A FORD.

2012 Ford Escape - Paint is peeling on both left and right rear wheel wells and the surface is starting to rust. When I reported problem to Ford Dealer they told me to get a repair estimate. I did and they told me they would have to submit it to Ford for approval. They said if I had purchased rust proofing it would have been covered. My position is that if the paint had not peeled there would be no rust. This problem has been identified on many other reviews and at the body shop where I obtained the estimate. I am prepared to take this issue to our provincial auto ombudsman if Ford does not take responsibility.

WARNING: DO NOT PURCHASE A FORD!!! They do not back their product even when they have a known issue. Most $$$ car I have ever bought, 30K, only 2013, 50,000 miles now and sunroof wont even close. Car in service center before for running slow and same issue. Now needs a complete frame replacement?!?!?? Of course not in warranty or even the extended warranty I PURCHASED. Want me to pay $2600 to replace frame. I have not bent the frame or had a wreck! Garage kept car. Its obviously defective Ford part. I guess I will use an umbrella to keep the weather from my 3-week old. WILL NEVER BUY ANOTHER FORD OR AMERICAN MADE POS! Had 1 Toyota, 2 Nissans and 2 Hyundais and had NO problems. Paid much less, much older and got 200,000 plus miles on them. Only get the run around when you call customer care. Service manager gives you the number but customer care says manager has final say. Manager goes out of town before discussing decision with you. When you make original call, everything is always we cant look at it for at least one week, til you ask to talk to manager then it changes like magic. Sure I will drive around with sunroof open for a week until you can even look at it.

We drove a very short way to our local tractor supply company to pick up feed. I was in the store for about 15 minutes. When I got to the register someone said, Theres a truck on fire in the parking lot! The fire had just started. It was up in flames and burnt to a crisp in less than ten minutes. Flames shot 20 feet up in the air and it melted the pavement under the truck. We would have been dead if it had happened twenty minutes sooner. The fire department made it in good time, but the truck was already totaled. Everything in the cab was ruined, including all three childrens car seats. Thankful I have comprehensive insurance. Its a total loss. I have no truck. >:-o Up until this point, this truck ran like a top and was very reliable.

I bought the Ford Sport Trac new in MAY 2010. I had all the scheduled dealer maintenance completed as scheduled and the vehicle has never been off road. The four-wheel drive has been engaged twice, and the majority of the miles have been on the highway. Thirty miles from FT Leonard Wood the transmission began slipping. The vehicle was sluggish when accelerating from a stopped position causing a hazard in city driving or merging onto the interstate. The vibration increased on the highway at speeds above 50 MPH making it difficult to steer. When I arrived at my destination, I dropped it at the dealership the next day for service.The service representative called and informed 2 maintenance lights were on for engine and transmission service. I agreed to move forward with the scheduled maintenance. The dealership called later that day and informed me I needed a new transmission but could not explain what the codes meant or the cost of repair. I asked for clarification, but no one ever got back to me with an update. I received a text my truck was ready for pick up, but the staff could not explain the problem. I am now at day seven and after countless phone calls to the dealership and Ford customer service line. No one can explain the issue or offer assistance because the vehicle is not under warranty! My questions. Why is the transmission shot after only 37,000 miles? If it is replaced, what reassurance do I have this problem will not reoccur in another 37,000 miles? Is there assistance for a drive train component replacement that is supposed to last 100,000 miles and likely defective? Why is this a warranty issue and not a quality issue? The staff at the Ford customer service center try to keep bouncing back to the dealership and refuse to put me in contact with the regional manager or supervision staff. I finally got a call and they offered to replace the transmission for $5,000. Told me I could take it or leave it.

I haven’t purchased a Ford in over 25 years. And after purchasing a new 2018 model, I will never buy a Ford again! Like many Americans in the late sixties and seventies I became disappointed by the shoddy workmanship of domestic manufacturers and made the switch to Japanese vehicles. I didn’t feel good about it, but the Japanese cars were cheap, ran well and parts were plentiful. Approximately three months ago along with President Trumps desire to get Americas back to work again, I took a second look at the 2018 Ford. I bought one, at around $41,000. Then on May 4th my driving world came to an end. I hit a rock and damaged the undercarriage causing me to need a wiring harness replacement. I had the vehicle towed to the nearest Ford dealership.When I inquired how long it would take to repair the vehicle I was informed the there were NO replacements in the parts division, or for that matter anywhere in the United States. No other dealers stocked even one, and the prospect for obtaining one was months away! I contacted Ford’s customer service department about two weeks ago. Three times I was brushed off with the ‘contact your dealer’ excuse, then finally one of your representatives hooked me up with a customer service agent that would be dedicated to resolving my dilemma. That was a joke. He called me one time but left no message or number. The second time he called he left his name and number. After that, I called him and left messages six times before finally reaching him. His attitude and condescending approach left little doubt of his non-concern. He offered no solutions and accused me of being the problem when he heard that I had damaged the undercarriage of my car. He mentioned that he did consult with his manager who stated that Ford has no program to address this lack of parts issue. He inferred that Ford wasn’t wrong for not stocking a replacement part, because if I hadn’t need a replacement then there wouldn’t be an issue! I would think that Ford would have a fiduciary responsibility to stock parts on new models. This morning my new Ford still sits in a service bay and because the windows were not closed due to no electrical connection and no tarp was put on the vehicle to protect it, the interior is now laden with soot and grit.The dealership employees were all very pleased and happy when I purchased my new Ford. But apparently that’s where it ends. Never again. Oh, by the way the assembly’s line on 2018 model that I purchased is still running, and new wiring harnesses like the one I need are still being pulled, but apparently these vehicles are for potential new customers, not for any current ones!

Since purchasing almost 5 years ago, I have not experienced any issues while driving. I have the car serviced by the dealer I bought it from and every time I feel I am driving a brand new car. I have no negative experiences to write about. I am just happy with my Ford Fiesta.

Its been over 3 months since I have reported issues with Sync and Navigation to the Ford Dealer and over a month since I wrote to the President NA, of Ford. They did respond and send a FSE to a service dealership to resolve the issue. He upgraded the software and said this will fix everything, I dont think he even checked if the problem is resolved. I have had my Edge back from them for 9 days and the problem is the same, they wanted videos of the issues which I sent them and have followed up. It seems they have only FSE for SYNC in NA and they are waiting for him to return to MI. Its obvious that customers are not important to Ford, I suppose Ford is what Mercury used to be!!

I have a 2004 Mercury Mountaineer (same as Ford Explorer and now serviced by Ford). Vehicle has always been well maintained, garaged, and has low mileage of 68,000, but unfortunately Ive been the victim of 3 (so far) well known design flaws that were not covered because I was out of warranty. Each of these has carried a substantial price tag to correct. The first was the fan motor under the dash for heat. It made a loud clanking noise and there was no heat. I was told this was a common problem and the dash had to be pulled and the fan and motor replaced.The next issued appeared shortly after. The back panel just under the back windshield developed a vertical crack - top to bottom close to the center. Dealer told me it was a design flaw and pushing the panel to close in a spot other than center causes this area to flex and crack. Again, well known problem but not covered. (I have since noticed at least 50% of Explorers & Mountaineers I see on the road with a crack that are of this era). Most recently, I have developed rust behind the rear passenger wheel well. I have consulted 2 body shops and they both told me common problem with these models - usually just on one side. Design problem. This is a very expensive problem to fix, especially for a 10 year old vehicle.If not for these apparent common problems, Ive been pretty pleased with my vehicle, but I am very frustrated with Ford that they wont stand behind and repair these things. At 68,000 miles, I would like to continue driving this SUV, but Im afraid what could be next. Ive always bought Ford products, but their unwillingness to stand behind their product concerns me.

Worst experience ever for purchasing a brand new truck with 9 miles on it. Didnt even have the truck 24hrs and the truck dies on the side of the highway. All the dealership Framingham Ford and Ford motor company could say is, Sorry. Well fix it. Not one offer of an extended warranty or a gift card of some sorts. They dont care about there consumers. They just care about taking your money.

The Power Transfer Unit (PTU) on my 2010 Ford Edge with only 36876 miles went out and the repair cost me $1900. Ford is aware of this issue but it has not escalated to being recalled. There is no preventative maintenance that can be performed on this part. It supposedly has lifetime oil. However, they do leak and there is no way of adding oil to prevent the part from complete failure. Ford is not addressing the problem and is not concerned with customer satisfaction.

Purchase new Ford F-250. They have been running commercials about family discounts for Florida after Hurricane. Called Ford direct and was told it is only for people that already have Ford financing that they are giving extra time to make payments. A total lie as compared to their B.S commercial.

Bought used in Nov 2014. After 3 days the smell of gas was overwhelming. Returned to dealer to discover there was a recall. It has been at the dealer ever since (9 months). Ford has been renting us a car since then! No word on ever getting it back.

Recently the company I work for decided to go with the Ford F-550 for all of our tanker trucks. WORST decision they ever made! We have Ram 5500s that have had NO problems with the weight they carry. They weigh in at 17,000 empty and 22,000 full. The F-550s we have are overloaded right out of the box... sitting on the overload springs completely empty! They go through brakes every 15-20k miles as opposed to the RAMs every 50-60k. The Ford rides like a log wagon and sways like you wouldnt believe. Also, if you are looking for a more user friendly interior then the RAM is the way to go. The Ford will also make you want to find the designer and tie him to an ant hill the first time you go to do maintenance on this nightmare of a design! Both trucks costing about the same... go with the RAM. If you choose the Ford... Good luck!

Id purchased a slightly used ford fusion but upon the garages inspection they hadnt bolted the calipers in place so it was being fixed. I had a loan of Taurus I was hit head on by a jeep grand Cherokee and it ran over the driver’s side of car, spun me around, tore their own tire completely off wires wheel and all but didnt even crack the windshield or dent the hood. There were tire tracks directly in from of my line of vision. Im glad the airbag blocked the view of underside of it. I did shortly after purchase an expedition smaller vehicles Im nervous in but do believe if Id had a different manufacturer the outcome would have been significantly worse.

My car staked several times since last year and I did return it to Ford dealer in Rustenburg and my car is on 38800 kms but now they say failed to take my car for service and I was waiting for my car to be on 40 000 km and to my knowledge is that I should service my car on 40 000 km. The problem of the car started last year and is a return job. Ford is no longer reliable. Please assist me in this regard.

2010 Ford Fusion stalls out and the orange wrench light comes on. The vehicle will stay running while idling roughly. After shutting off the vehicle and restarting the car, it will drive like nothing is wrong with it and will randomly have the same problem the next time I drive it. I tested it and I received the code P2111 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. After finding out many people have had problems with the same part I contacted Ford - only to be told that since it isnt acting up for them, that Ford will not allow them to replace it. The vehicle is still at the dealership while they continue to test drive it and get it to stall out. This is a huge hazard! It is amazing that more people have not been killed or injured by an unresponsive car while crossing traffic. This part should have been an actual recall. Way to drop the ball, Ford and consumer safety watchdogs!

The Transit Connect wagon is a surprisingly well appointed mini van costing much less than the competitors. This vehicle has been a big hit in Europe for several years and is now breaking into the US market. It has great visibility, a very responsive engine, and plenty of room for 6 passengers. It drives and handles well. I especially like that the back seats fold down flat. We can safely haul our 4 dogs in 4 midsize hard shell dog crates (two side by side in the back, and two facing either sliding side doors) and still have room for gear and luggage. I’m very fond of the wireless cellphone cubby in the dash, no changing cables! It has separate climate controls and comfortable heated seats for the driver and front passenger.

Truck has 40,000 miles on the odometer when it had a reading on dash panel that said service advance trac, also the turn signals would not work, took it to Ford service dept where they performed pin point test - found an internal fault in the power steering control sensor. Steering gear assumable needs to be replaced (this power rack is a 12volt system). They want $1,325 to replace. Ford has a better idea, called job security.

2016 Ford Edge Titanium - this is my everyday commuter vehicle and I have to say that the overall driving experience, quality and features available at this price point is very disappointing. At ~ 40,000km I had the brake pads replaced and rotors machined which was surprising because I’m very easy on the brakes. At 45,000km my sunroof malfunctioned/wouldn’t close so it had to be replaced. The dealer broke my sunshade while replacing my sunroof so it had to be replaced. The icing on the cake was that the back window shattered for no reason (I literally mean no reason!) at 88,000km. I’ve owned several good/reliable Ford vehicles (08 Ford Escape Limited, 2013 Taurus SHO, and 2007 Ford F-150 FX4) and I can’t believe how much the quality has declined. This has been a very disappointing and regrettable purchase for me. There are lots of vehicles in this segment where you get more bang for your buck. Stay away from the Edge!

Ford’s customer relations call center is not worth the time or effort. We have two Ford Escapes in our family and I drive a Ford Escape as my company car. My company vehicle is still under factory warranty. I had a concern with my company vehicle so I called the customer care phone number, a case number was assigned and I was given a contact number with an extension. When I call the number, I received a recorded message to leave my case number along with a contact phone number and my call would be returned in the next 24 hours. Over the past few weeks I have called this number and left several messages, never received a call back. Calling the Ford Customer Care Center has only added more frustration to an already difficult situation. As it stands right now, I have no intention of ever purchasing another Ford vehicle and am planning on sharing my experience with our company’s fleet manager.

I am 62 years old and I have been driving Ford products for the last 40 years. I have purchased several new vehicles from Ford and not had any problems until I recently purchased a 2018 Ford F-150 with a 302 V-8 August 21, 2018 from Cook Ford in Texas City, Texas. The next day the ac went out. The front bumper was mounted crooked. It was almost 2 inches higher on one side than the other. The Texas edition emblem on the tailgate was installed crooked. The door dampener on the driver side pops when you open and close the door. The engine idles very rough. There is a slight knocking noise coming from the motor when idling in park. I have never purchased a new vehicle with this many problems. The 10 speed transmission does not shift smooth at all.I have just over 8000 miles on this truck and this is the worst experience I have ever had with a Ford vehicle. I have always encouraged my children to purchase Ford products until now. I have been thinking about getting rid of this vehicle and switching to another brand. It seems as if the quality control for Ford Motor Company does not exist like it was. Think twice before you purchase a Ford product.

Thousands of customers have experienced problems with changing spark plugs. Changing spark plugs should be a simple maintenance job. Thousands of people including myself have had their spark plugs break and get stuck in the cylinder head. Ford settled a class action suit because of the defective spark plugs, but the majority of those affected by this problem never saw a dime. Now the consumer is stuck footing the bills for what should have been Fords responsibility. Ford charges $600 to change the spark plugs, and if they break, thats considered the customers problem and costs more money. Often the broken plugs cannot be removed and the customer has to buy all new heads. This problem is affecting thousands of Ford owners, who are unknowing about the problem until they are stuck with broken plugs. This should be Fords responsibility to fix, not on the consumer!!!

I went to the Ford Credit website on January 9th to make January payment due January 7. After making payment, I checked the box to extract payments automatically on the due date heretofore, thinking that this would start in February. Apparently by checking that box, my payment was not applied to January. There is no smart feature on that site that applies the funds to the last payment due and no payment was made until February 7, skipping January. I did not notice this and on March 2, I received a robo-call stating that my account was seriously delinquent and to call Ford Credit ASAP. This came as a total surprise to me.I spoke to a very helpful rep named Windy, who read the situation clearly, but also told me that my account was reported delinquent to the credit bureaus. She understood what happened and it was obvious that I didnt check in on January 9 for any reason other than to make payment. She referred it to a supervisor. Over the next week, I spoke to 3 more reps and 2 supervisors. They told me that I should give it 30 days. Today Im at 30 days and dealt with two people this morning who were completely unsympathetic to my issue and kept reading me the rules. My contention that the system should be programmed to apply payment to the last payment due was met with deaf ears and was told that even after submitting written complaints electronically, that they must be written in pen and ink to be considered for reversal.I have invested at least 8 hours with this company to resolve an issue that was triggered by software that is programmed by them. Hence an internal Ford issue. This can easily be resolved by a company that actually values its customers. I had a similar technical issue with BMW a few years back and it was resolved efficiently and with great courtesy. Within 3 days I received a letter of reversal from them and all three credit bureaus were notified. Ford apparently has a banking arm that is way behind virtually every other I have dealt with regard to treating its customers fairly. I will continue this pursuit to clear my credit. I will never buy another Ford product again.

The rear spoiler weather strip that is between the spoiler and the roof line on my 2008 Edge has deteriorated and needs to be replaced. After a trip to a local dealership and a call to Ford Corporate I am still in disbelief as to what I was told. The weather strip is not available to purchase alone. The only way it is available is the purchase an entire spoiler assembly. YOU GOTTA BE KIDDING ME! Instead of a $10 weather strip I need to shell out $800. FORD - YOU NEED TO STEP UP AND REMEDY THIS!

I bought 2013 Vista car in Oct. 2015. 25,000 miles, it lasted 1 yr. One yr. later 10-20-2016 took Manteca Ford service, told me it needs a clutch. No car 6 days. Oct. 20 back in shop, Dec. 20, back in shop. March 16, back in shop. March 20 back in shop, they said throttle $100.00. March 22 back in the shop. March 28 back in the shop. Picked car up March 31 2017, told me needed a new battery. Didnt want them to put battery. This is the same problem, I had in Oct., Dec., March. Engine light came on while driving. Vehicle began making a thrashing type noise and losing speed. I had to drive home with my emergency lights on. Real slow. I will never buy a Ford car again. Service dept. dont know what theyre doing. Car was towed 2 times.

Bought brand new 2008 Ford 450. Have been having numerous issues and problems with the truck. Was tricked out of extended warranty, vehicle needs $3800 in repairs and Ford is not helping. Each time I brought vehicle in for repair, I would note Ford what the issue was and they would always tell me it was something else, and after paying for their stated opinion of repair, I would still have same problem or another problem with vehicle.

Both rear springs broke on my 2003 Ford Taurus. I had to replace both rear springs and struts, plus pinch bolt sheared upon removal of struts. I had to remove the entire right rear wheel hub to remove sheared bolt. Luckily, the vehicle was stationary when broken springs were discovered. It could have been ugly if springs had broken and punctured tires while moving.

I was hit with a 2015 Dodge journey on the passenger side. The speed I was hit it wasnt for that much damage, the truck couldnt take it as it should, it bent the frame. The truck was totalled, and the Dodge journey only had minor damage on the front corner driver side. The plastic cover and the hood bent on the corner and some plastic parts totally repairable. Definitely ford has to do a lot better and redo this whole truck that drives like a Japanese car. The vibration for any little pothole is another story, terrible.

After going to 6 dealerships must people with Ford transmission they offer us the X plan 400 off a new car. What a joke. I gave Ford 2 weeks to make it right. We out 2800 dollars and our balance of 8500 dollars what we owe on their junk. We have only one option now is to file bankruptcy due to Ford Motor Company. Thanks Ford for screwing up our credit. Ford dont care about their customers or the ones that drive their junk. We will have a long wait till well be able to buy another car. Thanks to Ford Motor Company. But in a few years there wont be a Ford in my yard and Im going to get this in the news and buy a billboard and will leave bad marks on every Ford site I can.

It maneuvers really great on the road & its driving comfort is perfect. Mileage is really good too? We have had several different makes of vehicles but the two Fords that we have are what we were looking for & to date the service has been excellent! Our prev vehicle had repairs/replacements that needed to be done at 100k and we were not advised when purchased. Ford was truthful & did their best to find what we were looking for including the color. Their service dept has notified us any time they see something of concern and its not always costly. The vehicles are a joy to drive. We were always Chev people but their sales staff were not very accommodating & refused to deal to make the sale. Their loss!

Its a great little car. I have averaged over 56 miles to the gallon. I can tow it behind my motorhome. I can charge it off my motorhome which was a great plus. Pretty happy with the car. The car has many appointments and tech. features. It has surprised acceleration and rides like a big car.

The right front strut and spring assembly broke and punctured a hole in the right front tire on my 2002 Ford Taurus. This is a defective part and Ford should take responsibility and correct the problem.

I bought a 2005 Ford F-150 for my husband, Aaron **, as a coming home present from Iraq. We taped a huge red ribbon around it and waited for the Army to move the buses so he could see it. Just to have that very present take his life. He was 22 years old, with a 3-year old child, and the truck took his life. Not Iraq or terrorism, but here at home by one of the most trusted American names we have. It is believed and documented by the Criminal Investigative Division over Fort Hood that his death is indeterminable, but stemmed from a fire in the front engine compartment. Aaron parted ways in the early evening hours of September 10, 2008 from a 30-day field training mission to head home for relaxation. He walked in the door, cracked a 16oz Natural Ice and headed straight for the toilet. No less than 5 minutes he was talking to me, reiterating the day before him and letting his stresses unfold like duty does at this hour. I failed to remember that this would be our last conversation and completely failed to put all my trust in him. Instead of telling him I loved him, I told him we would be divorcing. That the stresses he held onto were quickly becoming mine and with that, he threw his ring, jumped up from the toilet and headed to bed. Neither of us knew that the fire would seriously sever that conversation. When I woke the following morning, I decided to not call him. He had been in training for the previous 45 days and I thought with the heavy sentence I laid on him, he might need a day to go fishing. I was to attend his only sisters wedding, since he could not. His redeployment date was nearing and he was to stay within 150 miles of Ft. Hood. The 11th went on like no one was watching. No one in the **s home was worried about anything, but football scores. I too was not. I did not know Aaron had taken his last breath, in our own home, with all that military training. No, I was the last one who believed Aaron was not breathing. I made a few mistakes in my lifetime, but this certainly was the largest. Army life, army strife, together forever, it is our life. 4 years have passed. Nothing has been the way it was the day before Sept. 11, 2008. It is more like a divorce that I had wanted at 24 years old. Who knows what divorce really is at that age? But now I battle my in-laws over our only daughter. I have rarely seen reality bite until I envision why Ford caused that fire in Aarons truck. I lost the battle in them. I lost my daughter to my in-laws and I lost Aaron. My heart grieves for Taylor, our daughter. She suffers without her father and her mother. I only wish I had words to describe the catastrophe Ford caused my family. But one day it will matter and all will see. My ambitions to become an attorney purposefully to convict Ford and all that they are capable of as an American motor company will guide me for the rest of my life. I ask God for mercy upon Ford - its creators and its will.

I bought and kept this Edge car for several years with three years in storage. The car ran extremely well for our family. I kept this car as our second that I bought in 2014. I later had to sell in 2015 before heading to Japan for three to five years. It brought what I thought to be top dollar.

Part unavailable for my 2015 F-350. I purchased this truck in April of this year. It is a King Ranch. Shortly after picking up the truck a couple of warning lights came on. Took it back to the dealership and was told it needs a RCM Harness which was currently unavailable. The truck was still in warranty so I left it with the dealership awaiting a part. That was April 19, 2019. The truck is still there and there is no ETA on this part. Ford customer service has sent me an email regularly saying there is no idea when this will be available. In the meantime I have a brand new camper (5th wheel) and no way to use it. I have been told this is not uncommon for this model and I wonder why it is taking so long for a part to be available. I feel Ford as well as the dealership should offer some serious compensation for this as the previous owner traded it due to this problem (he told me) and the dealership did not disclose it however Ford has not addressed the issue.

I bought a Ford Fiesta in October 2012. It was a 2013 model. At 7000 miles, my problems started. First, my transmission started to stick; my car was out of service for 9-10 days. A day or two later, it overheated, so I had to get it towed. After complaining to AutoNation, they were not forthcoming with a customer service number for me to call and complain. Finally, after emailing and calling around, I got the number to the corporate office customer service. They went to the dealership to make sure everything was being handled. I received a maintenance plan for my trouble. A few hundred miles later, my car overheated again. By this time, I moved to Orlando. I took my car into Greenway Ford. They had to order an oil cooler; it took Fri- Mon. So far, I have had this car in service for 15-16 days. So, I filed a complaint with BBB Auto Line. Consumer Affairs called and I told them what has been going on with this car and its not safe. I picked up my car from Greenway and attempted to drive to Miami. Halfway there, the warning light came on: ENGINE MALFUNCTION, SERVICE NOW! I was horrified. I pulled over and attempted to call Ford Consumer Affairs, with no luck. It went to voice mail and I left a message. I called Customer Service and they said they could not help me because my complaint is in Consumer Affairs. So, at this point, I have to take the car in to Metro Ford in the morning. God only knows whats wrong with that car.

I bought a used 2005 Ford Coachmen RV. All the seals leaks around the windows and around a vent which allows an outlet to get wet which causes a GFCI breaker to trip every time it rains. I also have a friend that has a 99 Expedition. His seal leaks around the front windshield causing the computer to short out. I have a friend with a 03 Ranger that leaks and causes the anti theft to engage. Theres several cases like this I know of and Ford hasnt recalled these vehicles.

On July 19, 2016 I went to Crest Lincoln at 36200 Van Dyke, Sterling Heights, MI to purchase a vehicle. I worked with salesman name ** on a new 2016 MKX so he brought me one and I bought the SUV. So on July 21, 2016 which is two day later I found out it is damage and repaired horrible so it was damage. So I took the SUV back to the dealer and spoke to ** so I could exchange and ** told, You purchased. Its over. There is nothing I or the dealer could do. I called Ford company and they offered to fix it but I dont want to fix. I want new one that is why I bought supposed to be new. So Ford refused to help. What a scam a $50,000 plus tax. I would never buy any domestic vehicles again. My friends and family we never buy Ford...

I love my Ford Flex! My favorite feature is probably the built in jukebox where I can load songs from my CDs into the car and create my own permanent playlist. I also really appreciate the space in the car. We typically have two or three kids (including 2 booster seats) in the 2nd row and keep the 3rd row down for storage. The only negative about this car appears to be that it hates aftermarket parts. My husband maintains the vehicles and hes had horrible luck with parts from our local parts stores. As long as he uses factory parts (which cost a little more), the car doesnt reject the repairs. I will also say, that my car is a 2011 and it takes a while for the heated seats to warm up. Once theyre warm, its all good. Gas mileage is just ok, but its not horrible for such a big wagon in my opinion.

Car is cheap. I hit a bird. The car was damaged. It is so cheap. Ford and insurance wont do anything. I think the car is defective. It broke the grill and radiator panel. It also dented the bumper. I should have bought a different brand.

My husband purchased a brand new 2014 Super Duty 250 diesel in July of 2014. He works his truck here in Alberta, Canada. He arrived at work on Jan. 7, 2015. He backed into a parking spot. He left his truck running beside the building like he does every morning. He went in the building, started coffee and then started his paper work. About 15 mins. later his boss walks in, they talk about work. About another 15 minutes later, my husband then ask his boss if he hears a horn. It was a continuous horn. As he is standing to look, another employee walks in and told my husband his truck is burning down. He runs outside to see his truck on fire and windows exploding out of the truck! The fire fighter on scene deemed no foul play. My children rode in this vehicle! This all happened with in a matter of a half hour! He was also in to Ford a few weeks earlier about his engine smelling hot and a strange ticking. Unfortunately, there was NO work order wrote up!

I bought a Ford Escape 2015 brand new car. During the warranty, DVD player, Bluetooth stop working so they have upgraded software. During warranty, wheel nuts was damage in a year, but they said its not covered so end up paying $200 or so. Steering coating started peeling out but again it was under warranty so was covered. Now after 3 years, DVD player and Bluetooth stop working again. Dear says its not under warranty even though I explained them that issue was incurred within 2 years. Called Ford customer service head office but found they are useless. I strongly feel that their vehicle and customer services both are sucks.

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

I bought a 2016 F450 truck. I bought it brand new. I put 16203 miles on it. Its now 1 year old. The ac is not blowing so I bring it to the dealership that I bought it from. They tell me the evaporator coil is clogged up. They want $2400 to repair. They tell me this is not covered under warranty. I have a brand new truck with no air conditioning. I also bought a 2018 F450 and a 2018 Explorer for my wife. 3 trucks in one year from Ford. It seems like they would be a little more interested in fixing the problem instead of trying to make me pay $2400 to fix a brand new truck???

I got my car serviced at a dealership and soon after all the engine oil leaked out. The check engine oil light came on. I called the dealership and they said I have Fords roadside assistance so Im covered. However you are only covered up to $100. The catch is Ford will hire a third party vendor to tow or work on your car, in my case, a tow truck. Even though the car had to be towed just $25 miles, the vendor asked for $250+ and Ford obliged. So I was on the hook for $150. Needless to say the entire process is super tedious and infuriating. Most of the service reps behave as if they are doing you a favor by just talking you. Don’t fall for this “service”.

I arrived home from work on 3/26/2012 at approximately 3 pm. The truck (2001 F-150) was off and parked for a good hour. While in my kitchen, I heard a loud boom and smelled something burning. I looked outside and the driver’s side front fender was on fire. Flames were coming through the hood. The loud boom turned out to be my driver’s side front tire. I called the fire department of Midland County, TX. My truck is totaled. The entire front of my 4-door truck burned. The firemen got to my house before any structural damage occurred. My truck was paid for; therefore, I only carried liability insurance. I was willing to accept the loss and was grateful that my children were not harmed. Now, I am finding out that this is a problem that Ford knew about. Why am I not notified? I remember receiving notices about extended warranty options, but never about a potential fire hazard. As I learn more about this issue, it upsets me even more. I had problems with my cruise control within the last 6 months. I also replaced the rear light bulbs because of brake and emergency light problems. I repeat, I am grateful to God that no one was hurt, but I can’t help but to believe that this could have been prevented. Please respond with information and direction that I could go from this unnecessary burden that my family has to endure. Thank you for your time and consideration.

Dont purchase a Ford Vehicle. The transmission will most likely die on you early on. I cannot tell you how upset I am for the purchase of my Ford. I have to say a prayer each and every time I am driving this car, in particular, if you are driving the vehicle up a grade. The odometer on my car is only 25977 miles. A LEMON in every sense!

Worst customer experience ever: 11000 km turbo caves in. 2 months later recalled. Brake hoses problem. 10 minute job, but waited 7 hours!! Paid vehicle off, and month later still waiting for NaTIS doc. Dont even bother calling, no help whatsoever, instead call is disconnected very conveniently. No, never Ford again!

We purchased our E-150 custom van 7 years ago. It has been well-maintained while we owned it. It had been parked for two days when it spontaneously caught fire. Thanks to a quick response by our local emergency services, there was little damage to our house. But the van is a total loss. It was a rude awakening to see it catch fire too. Nothing like having a police officer pound on your door, yelling, Your house is on fire. Get out! I had no idea this was so common.

This car has faulty door latches that can stop working at any time. I now have my two rear doors held closed with rope, handle to handle. The front driver’s side door is stopped from opening with the seat belt attached to it. The driver must hold on to the door around turns to stop it from opening. Good thing my 2001 Jeep doesn’t have these problems.

My experience overall was alright. My original salesperson was promoted and I didnt have a very good connection with my salesperson and a mistake was made with my loan documents. I decided to purchase a vehicle that I had been leasing. I liked that the Ford Fiesta was small and had good gas mileage. I also like the color and the size of the trunk. I wish it had a backup camera and some of the other features on the newer vehicles. I also miss the new car smell.

The Ford Crown Victoria is well built and solid full sized car. Handles 5 adults with plenty of trunk space. Not manufactured anymore (last year produced - 2011) but is well worth buying used as these cars are extremely durable, reliable and hold up well under the harshest conditions. Smooth ride, excellent handling, 4 wheel disc brakes provide superior breaking, whisper quiet smooth V8 with plenty of power. Comfortable and stylish as well. Easy to repair and offers many safety features with excellent crash protection. Downside: can be hard to park due to large size, fair to decent gas consumption averaging 16-17 city / 20-25 hwy.

My 2015 Ford Taurus Limited has left me stranded 4 times since I purchased the vehicle. The problem seems to be with the fuel pump module, which has now been replaced 3 times in less than 3 months. The reason I am complaining is because of Ford customer service. I reached out to them on 9/26/2016 at 10:33 AM, and I was told that a regional customer service manager would contact me in 1 day. It is currently 11:13 AM on 9/28, and I havent heard from anyone. First of all, I have been without a vehicle for 4 of the last 6 days which affects my job, family, income, and personal responsibilities. There seems to be no sense of urgency for Ford and its customer service department to help me. I currently own 3 Ford vehicles, but I feel as that means nothing to them, and they could care less that I am a loyal customer. I feel that Ford needs to step up and take some responsibility and do right to me by compensating me for the missed income and expenses that have occurred due to this faulty vehicle. I have rented cars because of being stranded, and last week spent the night in a parking garage in downtown Chicago in my car with my family due to the failed vehicle. This is not right Ford! I shouldnt be the person that is paying for a troubled car that has only 26K miles. Sure the warranty is still in effect, but what do I do when stranded places? I doubt this will go anywhere but maybe someone from Ford reads this and steps up.

My van was due a recall for an oil pump, phone them up to get it booked in last week, got booked for the Thursday then they phoned on the Wednesday to say your courtesy van was not available! So booked in for today Friday, again phoned up to say the courtesy van I booked was not available again!! Then she said that the oil pump recall was done on my van last October! Which is all lies, I should know its my van! So what in today to complain and they showed me an invoice with my name, company name, my reg, all my details on, saying that it had been done! I said this is absolutely unbelievable that they have charged head office for work that states had been done on my van which is not true, this is fraud!! And using my van my details to commit this! And I have recorded it all on my iPhone! Head office will be getting nasty phone from my on Tuesday when reopen. BEWARE NEVER USE FORD SERVICE CENTRE.

Purchased a Ford Transit 2020 from this place. I submitted my review for Ford.com but they did not publish it because it was a one star. Two main reasons for one star: They sold me a car without passenger seat. I thought I can install a seat. When I went to pick up the car, they told me it doesn’t have any passenger airbags. Factory removed them! If they have told me I would never buy this car. It is not safe to operate. It took them one 8 days to finish the paper work for my car, and they only did it because I keep following up with them.I purchase that car remotely, by phone. We agreed on a price that was 300$ less than MSRP. They called me after a while saying that somebody else is willing to buy the car for the whole MSRP price and I need to pay the full price if I want it. Who changes his word for 300$, one a 50+K$ car? They removed a 1$ Funnel in the car to fill it from a canister. In my way home, I ran out of gas. I went to a gas station and filled a canister and came back then I couldn’t find the funnel to fill the tank and had to wait a long time for road side assistant. The passenger door on my brand new 2020 car rattled sometime and you have to open and close it several times to fix this. Need to the new car to the dealership. The MPG is way lower than what advertised.

Intake manifold split and was replaced on recall in 2002, now it split again. I called and they said that there is no recall on my Thunderbird!! This is just wrong!!!

I have a 2010 Ford Fusion Sport. I’ve been good to this car but it hasn’t been so good to me. In August of this year (2019) I would’ve had this car for 9 years. After many repairs later I’m starting to think I should give up. I’ve invested too much money into this car. Over this last weekend, I had to get my motor mounts done. For the second time! Conveniently enough, I got them done 4 years ago. Motor mounts failed again but guess what? Warranty is only 2 years. Another convenience is that when the repair was done, I went to pick my car up. Sure enough... 2 more problems. Power steering leaked out and ac doesn’t work. I’ve heard the horror stories of cars getting fixed just for the mechanics to break something else in the process. I’ve even recently had to get my left axle replaced. I’ve put in nearly 2 grand in repairs this year alone and the year hasn’t even met its halfway mark. Oh! And they also tell me my transmission might’ve been affected by the faulty motor mounts. It’s exasperating. After a long dialogue with a rep via Twitter direct messages, I’m exhausted and tired of explaining the story over and over again. They just seem to give me generic responses saying they can’t find any warranties or programs that can help me. They asked for my VIN and my mileage. I’ve pretty much poured my heart out to them explaining that I have two kids and I’m a single father struggling to keep the bills paid but they don’t seem to care. It’s crazy how Toyotas and Hondas even Chevys are out here still kicking since 92 and even older with their original engine components. What a rip off. I’ll never buy ford again. If I were to even win a new Ford in a contest I’d trade it immediately for a more reputable company brand car. Thanks a lot Ford. For nothing. But in all seriousness. Thanks to Joe at my local ford dealer for trying his best. But, at this point, I can’t keep doing it anymore. I refuse to put anymore money into this car. I’m done.

We purchased a Ford Edge for the specific reason of towing it behind our RV. The dealership assured us the transmission was built to enable us to tow it four wheels down. This part is true, but what they neglected to tell us is that the car does not charge the battery unless it is idling or being driven, leaving us with a completely dead battery after even an hour!After talking with the customer service at the Ford Corp... thats it. Pretty much too bad. The manual tells you to start the car after 4-5 hours of towing, which is difficult since it is dead after one hour. Ford could not even give any assistance in what could be done as far as spark plugs, trickle charger, etc. Too bad... a $27,000 mistake. I wish I had my CRV back; no problems whatsoever!

When I leased my 18 Escape I immediately noticed the variable transmission was shifting strangely. It is one of the new versions that pause when you are stopped at a light. However it was banging into gear at times. I brought it in, they did some work on it, and when I left the problem was still there. I went back to the dealership the next day, drove with the service advisor (very nice guy), and was told that is actually the way it should be working. At that point accepted my poor purchase and moved on. Fast forward 6 months later the car is now lurching forward as it shifts into gears at sporadic times. Totally unsafe, not sure what to do. Does anyone else have this issue?

I purchased a 2013 Ford Focus as a new vehicle eight years ago. I soon regretted the decision after discovering other Focus owners had significant transmission issues and that the transmission was designed so the fluid could never be changed which suggested planned obsolescence to me. The transmission often shifted strangely despite periodic computer adjustments and tended to ride somewhat roughly in slow city driving.While I had concerns about its useful lifespan, my Focus did a low average job of getting me from point A to point B until recently. As someone who believes in getting value from their purchases, I had hoped to drive the car for 10 to 15 years from the time of purchase. This should not be an unreasonable expectation for someone who makes certain that their cars have good maintenance and put only limited mileage on a vehicle as I no longer have a daily commute. In April of this year, the car developed an excessive shudder. The vehicle was in the shop for several days and the clutch had to be replaced.One week ago, the vehicle would not start and seemed to be just a bad battery but the diagnostics showed a transmission control module problem. The part is on back order so as a previous post suggests it could be in the shop indefinitely. The mileage is still in the low 60s and the vehicle has been well maintained. The problem is the lack of quality in a failed transmission system rendering a vehicle useless before even reaching the 10 year milestone. I most definitely will never purchase another Ford product again.

Backing out the driveway, I heard a loud snapping sound. I read about these problems before, so I pulled the car into the shop to have a look. I was thinking the spring never punctured the tire so I cut 2 inches off the coil to save the tire, and now upon further inspection, the other three springs have fractures in them so a replacement of all 4 struts and springs is a must now.

I own a 2006 Ford LCF truck purchased May 2007 cost $32,000.00. But after 7 years and 46000 miles, the repair and tow cost me over $17,000.00. Nov. 2009, mileage 19419 - replace starter and belt tensioner $1,600.00. Dec 2011, mileage 34983 - replace 2 fuel injector, main computer, cam sensor, crank sensor, $2,772.45. After talked to customer service the bill is $5,400.00. Dec 2013, mileage 46000 - replace all (6) fuel injector, $3,31.37 and oil pump $1,956.10. The truck still not fixed right. Then I brought the truck to a Ford dealer in **. They said there is another repair needs to be done. The fuel tank and whole fuel system is contaminate - will cost me $3,500.00 because the lining of the tank is contaminated and Ford Corp knows about this defect parts and doing nothing. I talked the person in charge of the commercial truck department. They said it is true about the tank, but they also say it is the oil company.

2002 Ford Taurus SEL - On January 5, 2013, I was backing out of my driveway and heard a pop. When I got out to look, my front drivers side tire was deflated. Come to find out, the coil spring broke and punctured the tire. I found out previous model years had a recall for this same issue but not 2002. I called Ford customer service at 800-392-3673 (1 for English then keep hitting 0 and youll get a live person. I didnt even bother waiting to listen to the messages, just kept hitting 0). I was told that there is not a current recall for this issue with this model year. What they did was document the concern by forwarding it to the National Highway Safety Board. This stinks, as this will now cost a pretty penny to get fixed.

2013 F150 popped out of park and rolled down a hill totaling it. I called the customer care number and got someone that barely spoke English. I am hard of hearing. When I explained the issue and asked to speak with someone that spoke unaccented English I was told that she could not transfer me to the English department. There is some customer care for you. PS I did some research and have discovered that this is an ongoing problem with Ford trucks.

I have owned my share of Ford cars and trucks since 1979. I used to believe they were the best and the quality was off the chart. However of lately, my past two 2017 Ford’s were not the Fords I have had in the past. The quality has gone from 10 to about a 7 at best. I have recently owned and still drive my 2017 Taurus and recently parted with my 2017 F250 Diesel pickup. The truck wasn’t as bad as the Taurus but there were minor things. The truck had starting issues, and the quality of products used was not up to par in my opinion. Mechanically it seemed to hold its own, I didn’t like how the computer limited its capabilities to be the truck it could actually be. As for the Taurus, it is a good mechanical sound driving vehicle as I expect from a Ford. However the body panels don’t line up, misaligned doors to 1/4 panels, the hood and trunk don’t fit correctly. I got a really good deal on it and didn’t take it to heart too much. But now after year 3.5 I am starting to notice rust sitting in the gutter of the trunk lid, that is unacceptable. There are a lot of people who drive Fords today or in the past because of my tenacity about them. However now not so much so. I recently bought my wife a Chrysler 300 Sedan, it is a nice well built car, I become more and more impressed with it over my beloved Fords. I have owned probably over 50 vehicles in my life time, mostly Ford’s and a few GMs. Dodge hasn’t been a player since the early 70’s. Now they are back on the map! I am impressed and GM has made their way back as well. Ford needs to tighten up again. I was looking forward to possibly buying The new Bronco, however, I am really looking at the Rams and Dodges right now... If we continue to have good fortune with the Chrysler it will motivate me to move away from the Ford line. Trust me I live and breathe Ford’s, my RV is The F53 RV Chassis with the V10, I love it! My late 90 and early 2000 Ford’s were much better, quality, craftsmanship and sheer engineering ingenuity. Just thought I would share. I have had at least one (1) Ford all my 45 years of driving. Not bad, but times have changed and so has Ford unfortunately. Breaks my heart. I hope they turn it around before it is too late, especially after dropping their automobiles. I plan on making a purchase in the next year, hoping to be my final purchase in my life time.

My F150 has 62000 miles. My service light came on and said transmission malfunction. Took to dealer very same day. After almost a month to repair because Ford dealer/Ford regional manager could not find the parts to repair the transmission, could not find the parts in the Ford system throughout the US. Picked up truck on a Saturday at a cost of $1200 and returned on Sunday. The transmission kept shifting between gears and when I stopped at a traffic light and then accelerated, it would race and then engage with a jolt. It has so far been TWO months and I still do not have my truck. I will never buy another truck from Ford again. All they have done is run you around in circles until you get exhausted and quit. The only good thing is they gave me a loaner two weeks after they took my truck so I dont have to rent a car anymore.

My 2019 Ford Expedition limited, dealers new car 3yr warranty isn’t being honored or taken as priority. No one answered call or voicemails and everything’s a fight with company. Stay away. I buy new cars every couple of years and my experience here is the worst. Stay away. And the 72,000 dollar car is only fourteen months old and is full of faulty equipment. Have documented proof.

I purchased my 2012 Ford Fiesta in September of 2015. When I test drove it, it ran great and was excellent on gas. I needed something since I commute an hour each way for work. About a month after I purchased it, I began to have issues with the transmission. It would shutter and stall when shifting gears when taking off, or would seem like it was skipping a gear when taking off. I went into the Ford dealer in Santa Fe where I work and they basically said that is the way the transmission is designed and wouldnt even look at it. I proceeded to take it to a dealer in the town I lived in and they ended up replacing the clutch and reprogramming the TCM. This worked for a few months and now I have the same issue, on top of a engine light coming on and off, and a rattle when the car is turned off. Ive taken it back to the dealer to be told its not a transmission issue but engine codes and of course more money to be spent. Ive complained multiple times about these issues as Ive done research and see that this is an all too common issue. Now Im talking with a second customer service manager for Ford and hope to hear some good news about them either fixing the car or buying it back. Quite honestly the worst car and worst customer service experiences Ive had with any car Ive owned. I will never purchase a Ford again because of it.

I bought my 2014 Ford Fiesta Sedan (manual) in late 2013/early 2014 from Sun State Ford in Orlando FL. The car was BRAND NEW. Literally, I drove it off the lot with 7 miles on it. Fast forward to August 2016 and my transmission no longer goes into 3rd gear. I call Sun State Ford and leave a message, wait 2 days... no call back, I call again, no call back, call again next week, no call back. This process continues on for another 2-3 weeks until I finally got back from my travels abroad and decide to call them and act like a new customer. This time I do get a call back and they are more than happy to sell me a new car with their wonderful 15 year 150k mile warranty. After I get all the info I need and confirmation that drivetrain will be covered for 15 years and 150k miles, I change up the story and tell them about the car I bought and how the Finance Manager thats in charge of warranty claims like mine will not speak to me or return my calls.Fast forward 10 minutes of back and fort Q&A from Sun State Ford customer service rep and she tells me Im going to walk to the other side of our campus and have the manager call you directly, please allow me no more than 5 minutes. I oblige and thank her for her wonderful customer service and help, considering shes been the only one to ease my headache of 3 weeks now, almost a month. 5 minutes go by, 10 minutes go by, 15 mins go by, 30 mins go by. I call back, no answer. I call the customer service department... NO ANSWER! Are you ** kidding me???Now, I will be driving 1000 miles in my ** Sun State Ford in Orlando, FL from Baltimore, MD just to raise hell. At the same time I have paid my lawyer $400 to start working on my case. Good luck Ford and Sun State Ford in Orlando FL. Have fun fixing my car and paying me for it. 1/10 Service. NEVER EVER buying a car from Ford again. Also, my lawyer is set to start a class action lawsuit because apparently there are 100-400 similar issues to mine all over the US.

Purchased 2014 Ford Fiesta new in May 2014. Automatic Transmission started slipping within 5 months. Car was shaking and shuddering in traffic jam in San Francisco. Feels like Im a kid trying to learn how to use a manual transmission. Took it in 4 times (about every 6 months) and each time the dealer reprogrammed the computer that controls the clutch. Runs ok for a while, then starts acting up again. Yesterday the dealer verified that the clutch was slipping after reprogramming and that clutch must be replaced. The car doesnt even have 36,000 miles on it. Of course the parts to repair the car on back-order for at least 4 months. And the real kicker. Im moving 500 miles south next week. The dealer told me that if I take the Fiesta into another dealership, they will not honor the diagnosis to replace the clutch until they make their own evaluation. What a total disappointment in Ford. I purchased new Fords in 1982, 1988, 1992, 1999, 2003, 2005, and 2014. NEVER again. No more Fix or Repair daily for me.

Purchased 2012 F450 in January 2013, $53,000.00. I purchased an additional warranty that covered motor parts only 200,000 mile warranty. I have a hot shot business and needed a dependable truck. Running a lot of miles, keeping maintain 61,000 miles the air conditioning stopped working, I contacted Ford, due to miles, air conditioning was not covered, $693.00 out of pocket costs.3 days after the air compressor repair, the Truck started making a loud noise. It was the Turbo, Ford had my truck for over 1 month for repair, I lost my business. I parked the Truck to sell, after 5 months no sell, started business 1/14/14, under 15,000 miles later on 2/25/14 air compressor locked up. 2/27/14 Truck started making a loud noise, pulled over waited until the next morning for Ford repair to open. 2/28/14 confirmed Turbo problem, they were too busy and we needed to return Monday 3/3/14 1000 miles away from home, additional hotel costs, delivery costs and had to cancel all of our other jobs that we had scheduled. I had to hire another company to finish my delivery at a high cost. 3/3/14, Was told by Ford the Turbo would be repaired in 3 days. They gave us a rental car to return home, the car covered 2 days, 1200 miles to get home. 3/4/14 Ford called to see if rental car had been returned yet, and to let me know that some sensors burn would needed be replaced, out of pocket charge of $392.00. When we returned the car, they tried to charge us $146.00 because we were over the 1200 miles. We calculated for them we did not go over 1000 miles. 2/28/14, I opened a case with Ford, was called back on 3/5/14 and was told they would get us a airplane ticket to return for the truck after the repairs were complete. I explained about our losses, was told they could not help with any of that. I stated that I felt I should consult with an attorney and was told that this person could no longer speak to me and the call was ended. 3/12/14 no contact from Ford, I am losing business again, and there is nothing I can do? I have consulted with 3 attorneys. This is not something they can help with? I am being wronged, I spent $53,000.00 for dependable Truck I thought, now I am losing money every day that truck is not running. I have a Hugh Truck payment each month and a large Insurance payment, and Ford cannot help me. I am losing my business again. I need some help PLEASE, the truck was supposed to have the air compressor replaced 3/3/14 in Florida. It was a faulty air compressor.

I bought my Ford Freestyle in 2005 brand new. After the first scheduled oil change the gas control panel never registered to the f for full again. I took it in immediately and they tried to fix it 4 times and gave every excuse even said I was going to the wrong gas station and something must be wrong with the pumps. They were aware of this problem through a bulletin and never told me until 18 months and 4 times in the shop to fix when they said the gas tank needed to be replaced. It has never filled to the F even with a new gas tank. They were also aware of the problems with the CVT transmission for the 2005 and never made me aware of it. 2014 I started having the engine light going on and out periodically and took it in to be diagnosed and over the last year I got a list of so-called causes from: needed to be re-calibrated, re-programmed, EGR replacement, PCV valve clogged, and finally after 3 weeks in the dealership service department I was told I needed a new transmission for $8,224.00 on this car with only 73,000 miles on it. I have taken excellent care of this car and now I have to junk it because I cant trust Ford to replace a screw much less a new transmission. Im so angry that I just find out that they knowingly sold me a lemon and kept me in the dark through all kinds of repairs in order not to have to buy back this car. I sunk more than $50,000 dollars into this car and have nothing. I only wish i knew about the class action lawsuit before my warranty was up. Never again in life will I own a Ford=Fix Or Repair Daily.

Purchased the new 2014 Ford Fiesta in August 2014. By the time I went in for my first oil change I was having problems with the car shaking, jerking, slipping, shuddering upon light acceleration on gas from a complete stop. I expressed my complaint/problem with the service technician and he said its normal, people complain about the same issue all the time and theres nothing they can do. As of todays date the problem still exist, I been back to the dealership with the same complaint and nothing has ever been resolved. And it seems like its getting worse.