You should have NO stars for this rating of this company. This company should be issuing a recall for the problem with my truck (fuel tank collapse). This happens all of the time with trucks in the oil fields. It is a venting problem that gets clogged with dirt. Aren’t trucks designed to be in dirt? Cost is exorbitant and unnecessary. I would like Consumer Affairs to look into this problem. Imagine how many F-350 trucks are on the road and the potential of breakdowns is enormous. I think they allow this to happen to just line their pockets. Or maybe they put faulty parts on these trucks. They did have these issues back in 2012 on smaller cars.

While shopping for a vehicle at Viva Ford North Desert Blvd, El Paso TX, I experienced a total lack of integrity by a salesman and management. The salesman I corresponded with was nice at first as we discussed my purchasing a used vehicle. The vehicle had a knocking noise in the rear but the salesman said the shop mechanics would find out what it was and let me know. I then agreed to purchase the vehicle for $11K contingent on the noise being fixed. They wrote up the deal with all the costs. I explained I would be out of town for a week and wanted to put money down to lock in the sale. The salesman said management would not allow me to put money down on the vehicle until they fixed the noise, but assured me the vehicle is yours and that they would keep it off the sales lot. After continuing to refuse to take a down payment they would only allow me to take picture of the write up, all while assuring me they would not sell the vehicle and that we had a deal. During the week that I was out of town the salesman called to let me know the noise was fixed. I asked him how much I could put down on the vehicle, to which he responded he had to ask his manager, but would call me back. After two days went by with no return call, I called the salesman with no answer so I left a voicemail asking him to return my call. He never returned this call either. After returning to town I went directly to the dealership from the plane to pick up the vehicle. The salesman informed me that he was called out of town for a family emergency and the vehicle was sold. I responded with we had a deal written on paper and that he assured me the vehicle was mine and no longer on the sales lot! The salesman said some other buyer paid $13K ($2K more than my deal) so they sold the vehicle. Then the salesman had the nerve to say, well I have other vehicles available. This location obviously deceived me and is more interested in making money than being honest with their customers.

2014 FORD EDGE - A high pitch noise started coming from engine compartment one evening with the vehicle sitting in the garage. The next morning the car was totally dead. Jumped it and local mechanic diagnosed it to a mechanism sticking in the transmission. With only 50,000 miles on the car he recommended dealer service since it should be warrantied still. Already knowing the problem, I made an appointment with the nearest Ford dealer, who was an hour away. I gave them all the information from my mechanic and they gave me a rental car so I could get home and work the next day.The following day they call and say the professionally installed aftermarket auto-start was malfunctioning and they unhooked it and the car was now fine. So I have to pay for the rental car and the shop time, couple hundred dollars. The day after I get home with my wifes car it will not start again. I put a charger on the battery and it will not take a charge. The dealer says they will warranty the battery so I bring it down again to get the battery replaced on a Saturday morning. This will be my 3rd round trip to the dealer, which is an hour away. They replace the battery but make me pay 50 dollars for the new one. The only reason the battery got wrecked was because they left the car outside after I dropped it off and allowed it to drain completely. This should not have happened. I specifically told them they need to bring the car in or put a battery maintainer on it due to the mechanism drawing power constantly with the car off. But they tell me it was not their fault and I have to pay for the battery.After paying for the battery and again being reassured that the auto-start is still the problem and it has been unhooked so I can drive the car until it is repaired, I head to my vehicle to go home. As I approach the car I hear the same high pitch noise that started the whole ordeal! So I promptly go back into the service department and bring the service manager out to hear the noise and tell him it still is not fixed and I am not leaving until they figure it out. They bring it in and actually do a diagnostic on the car and discover that the mechanism is sticking! Exactly what my original, non FORD TECHNICIAN, diagnosed two weeks earlier. They tell me they need to get it in to do more tests before they can order a part but it will not be for 3 weeks until they can look at it again.3 WEEK LATER. I drop the car off, not yet even knowing if they will be covering the repairs under warranty yet or not on this less than 2 yr old vehicle with just over 50000 miles on it. The next day they call and say they have to replace the mechanism and it will be under warranty. It is going be a few days to get the part and get it done. Understandable and we await them calling to tell us it is done.A few days go by and no word. I call and the Service manager says they put the part in but need to do more tests. He calls me back a few hours later and says the computer that is controlling the drive train is malfunctioning and needs to be replaced. It is under warranty and they are waiting on the part. I call them next week for a status, my wife and I both work full time and live 8 mile out of town so we rely on 2 vehicles. With different schedules to keep and her needing a vehicle to transport items during the day, we have been begging and borrowing rides for a month already.They say it is on back order and it will be another month and a half until the part is received. I ask if there is any kind of rental assistance or a loaner vehicle we can use until it is fixed. The main reason I am concerned is this is a week before christmas and that is the busiest time of the year for my wife and I and the worst time to be down to one vehicle. They tell me to come get a rental and Ford should cover it. A few days after we get the rental, the dealer calls and says Ford will not pay for a rental and we are going to have to pay for it ourselves.At this point I have made 5 trips to the dealer, who is an hr away one way, paid for mechanic time, battery replacement, and car rental on a problem that should have been covered under warranty. So I ask who I need to talk to about this because I feel as if the dealer is not handling it properly. I get referred to a regional manager 3 TIMES from for customer service and finally on the 3rd time the manager calls me. He, very rudely and arrogantly tells me that warranty does not cover rental or car assistance and we dont qualify for assistance programs. I ask him why we dont and he tells me that he cannot tell me why and he has the final say on it.So I call for corporate offices, feeling like there is no way they could treat someone so ** and care so little for their customers and their satisfaction with their products. After speaking with a very pleasant customer relations lady, the next day the dealer calls and says they will cover the car until the 1st of the year. The status as of today is we still do not have our car fixed. We returned the rental car and paid another 114 dollars for keeping 3 days past the 1st of the year, even though they were not open on the 1st to return the vehicle anyway. And we have no idea when we will even get our vehicle fixed because Ford cannot tell the dealer when a part will be available. Problem started November 10th 2015 and this was written on January 6th 2016. Do NOT buy any FORD PRODUCTS EVERY! Warning! Horrible customer service!

About six months ago around midnight my 2001 Ford truck caught on fire in the engine compartment and the fire was caught by our security camera. The next day the fire inspector informed me that there was a recall that was not performed on the truck and the defect was a switch under the hood that caused engine fires. I contacted Ford several times. Each time they said you will receive a letter within 15 days. Well its been months and nothing has been done by Ford?? I believe that Ford should have paid me for the loss of the truck.

I bought a new 2016 Ford Edge in April 2016. Something that should have been an exciting and happy experience has turned into nothing more than a nightmare. The very first day I got the car home, I was moving my stuff into the back and heard a popping noise. Upon further inspection I noticed that the back hatch wasnt properly aligned. I took the car back to AutoNation Ford (Mileage

I have a 2012 Ford Focus. About three or so months ago I got a letter in the mail about a known issue with the trans control module. Ive been saying for about a year now that my transmission has had issues. All service people kept telling me my car is fine. So I get this letter and make an appointment. Ok easy enough. I drop my car off and get a call back saying that is the issue and a part was ordered. They set me up with a rental then the hell began. Midweek still no part. Week later still no part. Two weeks then three. The dealership had my car over a month!!! Still no part. I get a number for Ford customer relations and give them a call after being told I would speak to a supervisor I get a voicemail for one Jeffrey **.Hoping for answers on whats going on. He calls me the following Monday even though I didnt leave a message initially because I was so mad I was lied to and he ended up leaving a message on my cell. I call him back THREE times and leave THREE messages and does this guy call me back?!! NO HE DOESNT. Needless to say his lack of responsibility as a supervisor was the last straw. I ended up I king up my car. Now over two months later the part is finally in. The big kicker. Ford REFUSES to get me a rental for that fix. So now Im stuck finding a way to and from work on a Monday. I will never ever work with Ford again. As soon as I can get out of this car Im gone and Ive already told as many people that will listen to stay away from Ford. The WORST customer service I have ever had to deal with.

My daughter bought her very first car after college and entering in the real world as a teacher. She purchased a used 2013 Ford Escape. After only 10 months she was driving down the road and went to turn and the steering wheel would not turn. Thankfully she was not on a curve going 55 mph when this happen. She was driving at a slow speed since she was getting ready to turn. Then realized she couldnt turn continued straight until she could get off the road and call her dad. This happened on a Wednesday and she called the dealership and they said bring the car in at 8:30 Thursday morning. The car was taken to the Cloninger Ford of Hickory NC where she purchased the car and had the car serviced. She was pressured by the salesman to purchase an extended warranty (certified wrap covered warranty) 84 months or 100,000 miles that was to cover anything major. As he stated anything but belts and spark plugs those cheap replacement items would be covered. So we were sure that whatever was wrong would be covered with the warranty. The car only has 69,290 miles and is only 3 years old. After the car was checked out they came and told her it would be $2006.00 which she does not have. She was told it was not covered under the warranty. She was told the electric power steering had gone out and the gear assembly steering part #3504 needed to be replaced. I cant believe no recall on something this serious. The worst part of all is they let my 25 year old daughter drive away knowing what was wrong with this vehicle. She could have been injured or killed or injured or killed someone else. They better be thankful that my daughter was not injured or killed or even in an accident - it would have cost them so much more than $2006.00. I would own that dealership!!!!! We will never own a Ford and we will make sure that everyone knows about our experience. Today at 5:30 she will be trading her Ford Escape for a Chevrolet due to the customer service with Ford 1-800 # being no help and telling us to contact the dealership Cloninger Ford which offered no assistance. We were told it was a policy that Ford Motor Company has. Bottom line dont learn the hard way like we did and lose approximately $6706.00, stay away from Ford vehicles. Plus my daughter could have lost her life which is not replaceable. Yes one upset but thankful parent.

We own a 2016 Ford eco boost F150 truck. At 20000 miles it had a catastrophic engine failure. The spark plug went into the piston which went into the head and destroyed it. We had it repaired at a Ford garage and after 3 weeks picked it up and on the way home from Alabama to Pennsylvania it failed on the interstate with major engine failure. At the time we were towing a trailer and used road side assist. We paid out of our pocket because they said we had to and have yet to be reimbursed even though they say we are approved and should never have had to pay ourselves. The truck had been repaired with zip ties and they did not hold and the fuel rail let fuel go over where and 6 heads needed replaced. We were told it was lucky we didn’t have a fire. We are asking for a buy back but we can’t get a response and none of our expenses have been paid. We were traveling and had hotel bills and rental vehicles as the parts for the first repair were not available. Disappointed in Ford.

Writing this because people have been complaining about this and wondering which direction to turn? My daughters boyfriend was in need of a new car. I suggested the Ford Fusion so he purchased a new 2016 in December. The car now has 10,000 miles on it and it stopped running. We have had the car in the local dealership and they have found wires that have been chewed by rodents that number one are not covered by warranty. After going on to Google, I have found that this is a problem that many new car companies are finding.The wiring that is being used is of a material that rodents love and find irresistible to chew. My question is who is going to pay for this if warranty doesnt cover this? Do we have to sue? Also who do we sue? This is not going to be inexpensive? Just really cant believe with all the people complaining that something is not being done. Please respond -- you can call me **.

My 2007 Ford Edge was flawless which led my current 2018 Edge SEL. From the start, the front brakes grab and surge. Dealer has not been able to find/fix problem. In Winter conditions, they go into anti skid mode immediately. In Winter conditions, wiper blades park below any heated portion of the windshield, accrue ice and snow and fail to clean. Blades ices up most of the time.

The Ford 2005 is still working good. We purchase it in Newburgh, N.Y., brought here in 2006, in 2008 my son came down and needed a car and we gave it to him, he drove it from here to Florida where he moved. In November 2017 he purchase a newer car and pass that one to his younger brother and he brought it back to S.C. and it is still running good.

I have a 1999 Ford crown Victoria with only 50000 miles, and was charged over 800 to fix a 100 part in the air conditioning because the dash had to be pulled out at a Ford dealer. How can I obtain any money from Ford for this outrage.

On Saturday, June 21, 2014, at 10:00pm my 2001 Ford F-150 started a fire under the hood after being parked for several hours. There was no trouble with the truck and we had just spent about $700 on maintenance services. Thank God my husband & kids were still up when they heard a loud noise outside, went to see what was going on, and found the truck in flames. The fire started to melt the vinyl siding on my house but the firefighters arrived just in time before the house caught on fire. I thank God for sparing my family and home. However, I would like to get any advice from those who has filed a case with Ford because something has to be done about these vehicles.

Just had my Ford F150 go up in flames while parked in the driveway. Truck was last used Saturday Morning 2/7/2015 and went up in flames 2/9/2015 at approx 4 am. Woke up to a horn going off, went into my daughters room and looked out front of our house and saw flames 15 ft high. Told my wife to get the kids downstairs and evacuated them to the backyard. Called 911 and ran out front to move my other car out of the driveway. Thank god my neighbors came out and helped me put the fire out or things would of been much worse. Fire started in the Engine compartment and burned most of the hood off before we could put the fire out. Ford should take responsibility...This is a very serious problem and needs to be addressed immediately!!!

We took our 98 Ford F150 to the dealer nearby to get this recall fixed. We told them to look at the gas tank because it is leaking. They replied back that we would have to pay 500 dollars to fix the gas tank because its a fire hazard. When we asked why we had to pay for it when it was caused by the straps failing they lied and said that the straps havent failed yet and they would be fixing them. I then told them that I record all of my calls and have pictures of the gas tank resting on the shield that doesnt come standard on the F150. That is the only reason the tank didnt hit the road and cause an accident. In the pics you can see that there are no straps left. I also have a video of gas leaking out when putting gas into the vehicle. So I have tons of proof you just lied to me. The service tech said he had to talk with his manager and they would call us back. The manager said they called Ford and they will not be fixing my gas tank. I dont believe this is right and will be filing a complaint with the NHTSA.

I recently purchased a 2016 Ford Expedition. This vehicle is extremely noisy and I am unable to get any contact from Ford Motor Company. I have a case number and a contact, Mark **, who does not call me back. I have left at least six messages on his voice mail. This is my 3rd Expedition, Ford replaced the V-8 Engine that was in my earlier models with a V-6, added a very noisy fan to cool the AC system without notification to the buyer.My dealer has contacted Engineering and they say they do not have a problem and that the noise is Normal?? They do have a problem and need to provide a solution or terminate their engineers. The mechanics and Service manager and dealer at my dealership agree that the car is very noisy and believe Ford also went cheap on the AC system and that is why engineering put huge fan (noisy) in vehicle, to Cover their back end! I would not recommend the 2016 Expedition or the F-150 with the V-6 to anyone. Vehicle is not to Ford standards and neither is their Customer Care division.

I bought and kept this Edge car for several years with three years in storage. The car ran extremely well for our family. I kept this car as our second that I bought in 2014. I later had to sell in 2015 before heading to Japan for three to five years. It brought what I thought to be top dollar.

Recently I realized that my air conditioner was not working. Took it to my local Ford dealer to determine problem and get fixed. The A/C Evaporator Core Discharge Temp Sensor was bad and needed to be replaced. The good news was that this part only cost $32. The bad news was that it was behind the dash which would require removal of the dash to install a new part. My cost was $1255. I contacted Ford and told them that this was poor engineering and the part could have been located in a more accessible spot. The customer service person acted very concerned and told me they would send an expedited email to the Ford dealer service manager because they would be able to help me. When I talked to the service manager she had no idea what she was to do for me other than charge me the estimated repair cost. Ive contacted Ford 2 more times about this matter and all they have done is turned their back on my situation. How does Ford think that they have no responsibility for poor engineered design? My Ford case number is **, but is apparently just a number and means nothing to Ford.

The company is proactive in cost reductions for new vehicles in inventory. Other companies have not matched Fords deep discounts for previous years new vehicles. Local dealerships more aggressive than nearest competitor: GMC.

Cruise control is malfunctioning and it is in the year of the recall but, the VIN is not showing recall. The National Highway Transportation Safety Administration says that Ford owners should watch for all cruise control problems including cruise controls that cannot be activated or have just stopped working. Owners should also watch out for broken brake lights, brake lights and ABS warning lights on the dashboard, and not being able to get the vehicle out of park.

I really like Ford vehicles. I have owned several and I currently have a Ford Flex SUV in addition to another branded vehicle. I have always found Ford vehicles to be solid and dependable, and I still trust the brand today.

I own a 2011 Ford Edge with 60K miles. The entire SYNC system crashed, which has been an issue for FORD and this feature since they issued an extended warranty but not a recall. So therefore, since my warranty is outside about 2 months, Im stuck with a repair bill of over $1000 to which FORD will not even try to offset AT ALL. Totally unacceptable on a vehicle with such low mileage! Never had such an issue with TOYOTA. Shouldve stuck with them! FORD wants consumers to purchase their products yet they wont even back them! Its a shame. Theyve lost this customer for life. NEVER AGAIN.

I was told it would cost me $972 to replace a water pump. WTF is that. I would feel better if they would have pulled a gun out to rob me instead. That is crazy. How much are mechanics making an hour? The parts were less than $200. The remaining was the cost for labor. I refused the repair and was charged $90 for an inspection. I will get the neighborhood mechanic to do it for less than $100. Ford has lost their mind and my Ford will be up for sale as soon as the repairs are complete.

Driving yesterday at 80 km/h, when huge thumping noise started. Thought that my right rear tire had come off. Stopped immediately, tire was still on. Got a couple of my mechanically minded friends to look at the vehicle, they thought it might be the hanger bearing on the 2 piece drive shaft that had failed.I drove it at 3 km/h to a local garage about 5 km away to diagnose it. They suggested that they replace the entire drive shaft with another where the u bolts and the hanger bearing can be replaced. Apparently, the engineering design of the 2008 Ford F150 drive shaft is such that the hanger bearing cannot be replaced, that switching out the entire drive shaft is the only remedy. My concern is that a drive shaft failing after only 33,000 km is extraordinary. And Ford Canada should be willing to do something to help their customer.

I know many of you already know how angry I am at Ford, but let me just tell yall about how Mark Martin Ford and Kia in Batesville, AR has made it worse. Keep in mind, Ive already had to have three other recall issues fixed (one of which is the clutch which is getting fixed again). So my car had stopped turning off for a week or so when I pressed the off button. Even when I left the vehicle and took my keys, it sounded like the engine continued to run for another ten minutes until it went off although the internal stuff turned off. On top of that, it had been hesitating to accelerate and shuddering, making it difficult and sketchy to drive. Which by the way, is an issue of which a class action lawsuit was filed against Ford and Ford lost a couple years ago.My battery had been tested a few days before this even happened and it was good. Almost a week ago, the engine wouldnt turn on when I tried to start it, but all of its internal lights and components turned on and wouldnt shut off. It became a very loud blinky, electrical hassle to get them to turn off. My cousin came over to try to jump my battery but nothing happened. He tested it at that time and it showed the battery was fine. Ford towed it to their service department and I didnt hear anything except that they wouldnt be able to look at it until late Friday. So I didnt hear anything until Monday when they said my problem was I just had a bad battery. And that I would have to pay at least $130 for that. They also said they would have to replace my clutch but that would be covered under warranty. At no point did they explain why my car wouldnt shut off when it should have, but they said itll be ready today. I said I disagreed on the battery and the service manager said well you can have your old battery back and not pay a thing then. But still no explanation of why my car wouldnt shut off and said that couldnt be related to my battery going bad overnight. Mark Martin Ford had my car for two days before even looking at my car. So in my mind, my battery went bad somewhere between that Thursday morning and whenever they looked at it on Friday or Monday morning.I called Ford customer service corporate where they gave me a case number and told me the service manager at Mark Martin Ford and Kia would call me about it which didnt happen. When I called him, he told me he didnt even know what a case number was and said I needed to call Ford. I called Ford and they said its the dealerships problem, call them. Both of them hyperfixated on the fact that my battery was dead and didnt explain or care about the other issues. So, how they are going to resolve it: put my old, now bad battery back on and I can take it as is, no payment necessary. Instead of fixing the actual problem of my car not turning on and off when it should. Sounds like the professional type of Ford service youll hear about when you get put on hold for forty minutes.They both said maybe I should talk to the manager. Flashback to six months after I even bought the car when I talked to the manager and he told me it was my problem because I bought the car to begin with. This after I had already had a leak, had to spend a month and a half to even get a spare key, and dealt with one or two recall issues where after they fixed it, I had problems after. He and Ford, as a company, have reminded me how bad of a reputation Ford has and why I never want to deal with them again. I have no idea why I let myself get talked into buying a Ford in the first place but it was a mistake all around. I want to urge yall to never buy a Ford Fiesta or Focus at the very least and to reconsider going to Mark Martin Ford in the future for a car. I paid full asking price for this car and it has plagued me and will continue to plague met until I get rid of it.

Friday, May 1, 2015 approximately 4:30 am - I woke up to someone pounding on my front door yelling, your truck is on fire! Sure enough, there it was engulfed in flames. The fire department arrived about 4:45 am and put it out. I parked it the previous night around 9:30 pm. Truck: 2001 Ford Lariat, crew cab. Thanks.

I have a 2008 Ford Crown Victoria police interceptor. Its a good car. 4.6 liter. These are really good, strong cars and do last a long time if you take care of them. I know a quite a few people who have one. But be careful if you buy one. Its the gas tank you have to watch because they put these rubber mounts on the bottom of the tank where the straps hold up the tank. Water gets trap in between the mounts and within a couple of years youre leaking gas because its all rust. A lot of people dont know this. Even the cops because theyre still driving these cars. Ford messed up on this one.

Ford had a recall on their airbags & our vehicle had an accident. The airbag deployed. The body shop was told the part was on backorder and they have to wait for it to be released. We had our rental car covered by our insurance for 30 days. When that ran out I contacted Ford since the part was on backorder to cover the rental expense for the remaining days till the car is ready. Ford just called to inform me they cannot cover it!! I will never buy a Ford Vehicle again!!!

September 27th, 2014 my 2001 F150 started on fire. I was having dinner when I heard the neighbor screaming FIRE! I ran out to a blaze shooting out of a melted-open hole in the hood of the truck just in front of the drivers seat. I was able to contain it even before the fire dept arrived. I had not driven it in over 24 hours. After reading my Full Coverage auto policy and discovering that its NOT covered, I thought, I wonder if this bizarre thing has happened to anyone else.....WTF Really? This many!!!

2011 Ford Fiesta - Waiting for third clutch assembly parts. Car shuttering, lunging and failing to accelerate. No longer feel safe in this car. Ford refuses to give me loaner car to drive while waiting the eight to ten weeks for back ordered parts. Have had the problem since I purchased the car and still nothing to fix it. Have had several computer updates and one replacement on the TCM. Why cant the manufacturer make it right for their customers? I will be looking for another manufacturer for my next automobile purchase.

I have a 2006 Ford F-150. Right after starting the truck the drivers side air bag blew in my face. It was like a bomb. The airbag exploded with such great force causing chest bruising, and lacerations, and little burns all over my arms and face. The bag started smoking and burning little holes in it, filling my lungs with smoke. I never received a recall for this. I took my truck to ford service yesterday, and they are being really nice to me.

I just bought a 2016 Ford FX4 crew cab truck. I have been driving Ford vehicles all my life and thought I would never even consider another make. Well, that may change. This truck has been a big disappointment from day one. Following is my review... I switched from a 3.5 EcoBoost to a 2.7 EcoBoost in hopes that I would get better mileage. Not only is it worse than the 3.5, the economy readout on the dash is consistently 2.5-3.5 mpg less than the actual mileage. I have Checked every tank since I bought it. The Ford SYNC is a joke. The most user unfriendly system I have encountered. And I leave my iPod connected all the time and never touch it. The radio recognizes it about 50% of the time. I have changed power cords twice thinking there may be a short. But no change. If it was a short it would also affect it while playing. But when it plays it works perfectly. The driver side window does what it wants to sometimes. It may go down when you want it up. Or vice versa. The structural rigidity of this truck is nothing like my 2014. It jiggles and shakes like a 1981 Pontiac when on uneven pavement. The worst gas filler ever! Every time I lock the fuel nozzle on and wait for it to fill up, it clicks off the nozzle like its supposed to, but you better not be standing behind it! Almost every fill up dumps a quart of gas all over the ground. The driver door speaker is already buzzing and vibrating. The coating in the bed is useless. Its like a sheet of greasy ice. Everything slides all over the bed, so I have to lock it down. I have yet to figure out how the trailer back up assist works. For the amount of money this truck costs, Ford really screwed up on this one. I will be looking elsewhere soon. Id like to have my 2014 back.

This car gets us 40-41 miles a gallon every trip we take. It has plenty of get up and go. We have only spent $125 on repairs. The repair was for a battery. We have owned this car for over 3.5 years and commend Ford for this fine car. It has a great ride, a good sound system, and it is a pleasure to drive.

I have a 1999 Ford F-250 SD V10 Automatic 4x4. Last night after parking the truck in my driveway it burst into flames and burned the entire truck. Luckily my 14 year old son was able to get away when things went from bad to worse. Now I read this is a known problem Ford knows about. After owning Ford cars and trucks all my life I have had enough. I lost all the tools I had in the truck and much more. Thank God I only got minor burns. And my son was not hurt.

My 1995 Ford F-150 was at work and had been sitting for 3 hours and self ignited and burned to the ground. The fire inspector said it was the speed control switch. I dont Ford will do anything about it, but they knew about this problem. I am reading online that many of these trucks self ignite and burn. Thats the last Ford I will own!!

I bought my Ford Freestyle in 2005 brand new. After the first scheduled oil change the gas control panel never registered to the f for full again. I took it in immediately and they tried to fix it 4 times and gave every excuse even said I was going to the wrong gas station and something must be wrong with the pumps. They were aware of this problem through a bulletin and never told me until 18 months and 4 times in the shop to fix when they said the gas tank needed to be replaced. It has never filled to the F even with a new gas tank. They were also aware of the problems with the CVT transmission for the 2005 and never made me aware of it. 2014 I started having the engine light going on and out periodically and took it in to be diagnosed and over the last year I got a list of so-called causes from: needed to be re-calibrated, re-programmed, EGR replacement, PCV valve clogged, and finally after 3 weeks in the dealership service department I was told I needed a new transmission for $8,224.00 on this car with only 73,000 miles on it. I have taken excellent care of this car and now I have to junk it because I cant trust Ford to replace a screw much less a new transmission. Im so angry that I just find out that they knowingly sold me a lemon and kept me in the dark through all kinds of repairs in order not to have to buy back this car. I sunk more than $50,000 dollars into this car and have nothing. I only wish i knew about the class action lawsuit before my warranty was up. Never again in life will I own a Ford=Fix Or Repair Daily.

2010 Ford Fusion stalls out and the orange wrench light comes on. The vehicle will stay running while idling roughly. After shutting off the vehicle and restarting the car, it will drive like nothing is wrong with it and will randomly have the same problem the next time I drive it. I tested it and I received the code P2111 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. After finding out many people have had problems with the same part I contacted Ford - only to be told that since it isnt acting up for them, that Ford will not allow them to replace it. The vehicle is still at the dealership while they continue to test drive it and get it to stall out. This is a huge hazard! It is amazing that more people have not been killed or injured by an unresponsive car while crossing traffic. This part should have been an actual recall. Way to drop the ball, Ford and consumer safety watchdogs!

This is the second Ford Edge that we have owned and we really like the vehicle. It gets fairly good gas mileage for its size and is very comfortable and nice looking. We had both vehicles well past the warranty and found it to be very stable. No major repairs and only typical maintenance. We love the GPS and the two moon roofs. The area in the back will hold large items and is easy to push a button and lower the back seats to make even more room. The body style is very sharp and I love the heated seats. But the first Edge had a problem with the rear view window and I felt like I couldnt see as well as I should be able to. But the next one we bought had a little condensed mirror attached to the rear view mirror that enables me to see a wider area. We are very pleased.

While backing up out of driveway, the front driver side spring of my car broke and punctured a tire. I need to have it fixed and to get a new tire.

Ford sold me new Ford Transit 2020 van and after only 6k miles and only few month of gentle use vans transmission broke. The van was making noise, no sensors went out so I kept driving and waiting for appointment to the shop for about 2 weeks. When at the shop I was told that all the fluid leaked out from transmission. I was driving this vehicle without transmission coolant for a period of few weeks so in my opinion the transmission is done and only a matter of time when it completely goes. People at the shop replaced the faulty part and send me on my way. When I called Ford customer care department to complain and ask to at least give me extended warranty so I feel more confident in the vehicle, and to know if transmission breaks again at least it would be covered under warranty. Ford customer care representative (Kaytlyn **) offered me a free oil change, can you believe this? A free oil change? Which made me even more upset about the whole situation and ford customer service.P.S They sold me a vehicle which was manufactured in January and I bought it in November, the van was passed from dealership to dealership with some miles on it until it found me and was sold to me as a new vehicle, salesperson failed to disclose this information until after the purchase. My advice is think twice before you buy a Ford product!

Bought used in Nov 2014. After 3 days the smell of gas was overwhelming. Returned to dealer to discover there was a recall. It has been at the dealer ever since (9 months). Ford has been renting us a car since then! No word on ever getting it back.

I have had over 5 Ford vehicles in my lifetime and owned 3 within the last 5 years. However, that will change after this ordeal. Summer of 2018 Ive purchased a 2018 Mustang GT. Very nice car, good performance, all that I needed, right? Wrong! Around 7K miles, shifting from one gear to another became difficult. So I took it over to dealership where I purchased at for them to honor the warranty. They did but it took nearly two months for them to complete due various reasons. So I contacted the Ford company itself to see if could help me in some way to compensate me for the loss of use as well as a form of guarantee that the vehicle could go on for many miles more and years to come.At first, the initial Ford rep was very responsive and willing to provide several solutions to my issue. Therefore, he escalated to the regional rep within Maryland. The Maryland rep was the total opposite, she was belligerent, refusing to offer even the least bit of assistance. She went on to make it appear the fault of someone hitting me in the back (Which was a minor accident) for which was not concluded to cause the transmission issue. The issue concerned an inferior part which had to be replaced. I graduated with a degree in Automotive Technology so I clearly understood that it was a failure in the shift fork which slide the release bearing back and forth on the input shaft, thus engaging of disengaging the clutch and flywheel connected to the pressure plate! It would have to be a severe accident which would have to somehow dislodge the engine and transmission bell housing to disturb that specific internal part!!Although, I have some unresolved issues with the dealership, they did a good job with the repair as far as I can tell so far. However, when one drops nearly $45k on a car they dont expect it to fail two months later in such a huge way which requires a complete teardown. So with all this said, Im going back to Chevy and Nissan for now on.

On May 9, 2016 in Manchester NH our 2015 Ford F150 Lariat spontaneously caught fire and destroyed itself and a car in the adjacent parking spot. The vehicle was parked a few feet outside our office window when smoke came pouring out of the hood of the truck. The truck was unattended, was NOT running, just suddenly started burning out of control. It eventually burnt to the ground, destroying the front of our office concrete walls, office windows, pavement, and the car next to it.

The sync has never worked in the Ford. The dealer seems to be no help. I also hit a bird and it caused $3000 in damage to the front. They said they fixed it. USAA would said there was $1k deductible because it was an animal. Other cars would not get totaled by a bird. Now, they say there is a coolant leak. Should have bought a car that was not built so cheap.

The Ford Edges and Explorers have an issue with the bushings on the front struts. I called around to dealers and it is not uncommon for these struts to clunk and need replacement with under 40000km. I took my car in 4 days after the 3 year warranty had run out, mainly due to my schedule not allowing me to get it in earlier. I work and the nearest dealer is an hour away. Of course the dealer could do nothing about it, but did admit that this problem was VERY common, in fact it was properly diagnosed by the service manager before it even hit the shop. I have made contact with the Ford customer service center and was told that there was nothing to be done, but to save my receipt in case of a recall, at which point I would be reimbursed... really, why not just fix the problem. It seems to me that if they value you as a customer (15 new vehicles in the last 30 years) they would have the fortitude to stand up and show it. The customer service center is really not run by the Ford Company, the warranty is contracted out to a third party, and is treated as such. I was told on the phone and in emails that no person at the Ford motor company could review my complaint and make the decision to cover the DEFECT under warranty. Once the warranty has expired, there is nothing that ANYBODY in the entire Ford company could do to help me. What a load (full load) of BS. I really dont care about the $300 that the DEFECT fix will cost me, it is the principle involved... sometimes you have to look beyond the wording of a document (warranty) and do the right thing. It seems a shame to end a 30 year relationship with Ford vehicles over this, but end it must. I am disappointed in the way that this company is run... the idea of a third party warranty system and customer service. I guess that to them I am just one person in millions... I can only hope that my story helps a few others along the way to make the best decision in upcoming vehicle purchases.

Paint is bubbling along edge of hood on passenger side. I understand, from other stories on Internet, prior TSBs and lawsuits, that this is due to contamination during painting (the hood is aluminum so would not rust). Ford and Ford dealer have no apparent interest in making this right.

I have enjoyed my Ford Edge very much. It is a Eco boost. It has a back up camera and it will beep if close to objects. Priceless. I am able to put a lot of items in the back and the back seats will lay down to be able to put more things into the back.

I brought my 2001 Taurus wagon in to have snow tires installed on Nov. 23, 2011 and the mechanic said that I had a cracked left front coil spring but that it was part of a recall, so it wouldnt cost anything to replace. I scheduled an appointment and was told the offer expired on Sept. 29, 2011, which is 10 years from the purchase date of the vehicle. I called Ford to find out why they never told me of this and they claim they sent out notices, which they didnt, at least not to me. Im the only owner of the vehicle and live at the same address as I did when vehicle was purchased. Ford wouldnt budge on this. I also noticed I had a suspension/strut service done in Oct. 2005. Shouldnt the dealer have noticed the recall or service bulletin at that time? This is my last Ford, thats for sure. Its gonna cost me between $700 and $1,000 to repair. Im also selling all my Ford stock.

1st was given wrong price, then was told was not able to use my part but did anyway. Truck was returned 1st for leaking antifreeze, then oil and then both. After being told no rental was available for days, I finally just left it there (yes mad as hell I was paying cab after paying 400+). When I came to pick it up was told they wasnt going to fix it cause the part wasnt purchased by Ford! Part had been taken off 4 times by Ford and now they say its defective! The part that I was told wouldnt be used! Lynn response after many calls not returned your car is old you just need to replace it, my response you are old, does that mean Ford needs to replace you? She hung up and will not return calls!

The 90 Ford Thunderbird is a good running and dependable vehicle. Also, smooth, perfect and easy driving. Very comfortable and good gas mileage, too. Nice interior and awesome car. However, I dislike the seats leaning back and power steering, how the brakes work, the radio in it, the color of the interior, the cars weird looking color, the tires, the old radio cassette player and dashboard, the vehicles slowness, how the seats set and how I have to pull seat up to drive the vehicle.

Purchased a Certified Pre-Owned Lincoln with 10,000 miles. Took the car in 3-4 times over 3 years for the SAME issue and they were not able to duplicate. Then, after warranty expires, they identify the issue and the bill is mine because they dont support it any longer. This is negligence and a lack of customer service completely. Ironically, I was just considering doing a trade in to another Lincoln before all this transpired. Back to Honda I go.

I bought a new truck in November 2013 F-150 Platinum from Joe Myers Ford and Lincoln in Northwest Freeway Houston TX. Since 24000 mile I have my engine light coming on and I have taken my truck to the same dealership for fix. I have been experiencing the same situation since then and it is not fix yet. Two weeks ago I took the car for the same reason and they said they fixed it. When I took the truck I felt the same roughness and took the truck yesterday to be checked, they had all they the truck and told me everything is OK. This morning my engine light is on again. My car now has now 34400 miles and they say we do not know the problem but everything we do is a maintenance job and you have to pay for it. I bought a Ford after a long time, and I do not know what I need to do. For sure I will not consider buying another ford. I am not really sure if the Ford company really do a good job of fixing my truck.

Bought a new 2014 Ford Focus Titanium off the lot and within about 4 or 5 days my engine was already starting to shutter. I brought it back and they said thats just the way it is. I believed them sadly. Overtime it got a lot more aggressive, and finally they decided to look at my engine with only 20,000 miles. I had a recall and a few other things plus them looking at my transmission so they said they need to keep it a few days, and refused to give me a loaner car, or a rental.They did not call me, so I decided to call and I could not get a hold of the service adviser for the life of me. I even asked for the service manager and left several voicemails and he hasnt called me back to this day. Finally called corporate and they got a hold of the service adviser the next day. I had multiple things wrong, included a new clutch, bearings, transmission fluid, a part for my transmission (they werent very specific). Worst part is a check engine light never went on. He then said the parts will come in on Friday, so my car wont be ready until the following Tuesday, and yes... they still didnt want to give me a rental or a loaner. Well here comes Tuesday, and my car still isnt ready. This is about 13 days they have had my car. It is ridiculous, Ford will never own up to the problems people are having with their cars.

I am very disappointed with the quality of the Ford edge car. I bought this car in Dec 2012 and it had 3 years free service and warranty. During the past 2.5 years the car has refused to start twice at crucial times and had to be sent to the workshop. I was told that the battery was faulty and it was replaced 2 times. On 1 occasion the car cooling hose burst in the middle of peak hour traffic on Sheikh Zayed road. I had to call a tow truck and sent to workshop. I got the car additional 2 years 20k km free servicing by paying over AED 3000 however as soon as the 60k km warranty was over the car started to miss engine beats and stopped in mid traffic many times. Again at the workshop I was billed for AED 1320 for labour and replacement of spark plugs and catalytic cleaning. Now the workshop has informed me that the battery needs to be replaced again 3rd time and I will have to pay for this. Any other competitors car would not have given me so much problem seeing that till date it is driven locally in Dubai only 68k km and is 2.5 years old. Very poor quality not expected from FORD.

May of 2012 we purchased a brand new Ford f150. Less than 2 years later (before 50000 miles) we noticed the check engine light and airbag light came on. Took it in and got charged to do diagnostic test $75 with a warranty. Ford told us someone has to get paid for the work. Results were a fuel sensor. Our gauges are off. We can have a full tank of gas and it says empty and even alarms us. We can be driving and put the truck in neutral, turn it off and on and it will then give a reading. The check engine light is not always on and same with the airbag. Never got a reason for the airbag. The Ford mechanic claims there are no problems.We even had an experience once while driving we noticed smoke coming from under the drivers seat and smelled a hot smell. We pulled over to check it out and it stopped and we found nothing wrong or signs of burning. We feel ripped off and with the mechanics claiming nothing is wrong (when we know there is). We feel cheated and endangered.

2012 Ford Edge. Electrical issues. Gas gauge sometimes works; ditto engine warning, over heating light, sun roof, transmission, brakes. Bought new 43,000. Gas gauge and engine warning I complained about to Heller then Perry while under warranty. Never seemed to find anything wrong (remember this). At 95k had 100k service done at Perry. Then tranny fails. Extended warranty (hassle) covered that.They didnt check cooling system, car warning light came on 50 miles from Las Vegas 114 degrees out. Went to Miller Ford in Provo UT. Just a radiator cap, two days and $600. Back to Perry, nothing wrong. Then turn indicator chimes come on, fan goes on automatically, cant turn off, then brakes fail. Send it to Heller now that it is out of warranty. Gee, gas tank sender unit is out (remember couldnt find anything wrong) 1000.00, fan motor bad 700.00, then in three days they cant find what is wrong with brakes - still waiting. Called Ford, they only go on word of dealers. I asked for a Ford field engineer (Ford first call said to ask for one). Ford field rep blew me off. So I have a 43k piece of crap that is unsafe and Ford blows me off. Any attorneys out there doing class action?

My experience overall was alright. My original salesperson was promoted and I didnt have a very good connection with my salesperson and a mistake was made with my loan documents. I decided to purchase a vehicle that I had been leasing. I liked that the Ford Fiesta was small and had good gas mileage. I also like the color and the size of the trunk. I wish it had a backup camera and some of the other features on the newer vehicles. I also miss the new car smell.

1.27.14 - My beloved 14 year old 2001 F-150 started on fire while it sitting at my work parking lot most all day, since 10:30 am. The fire started after 4:25 PM, was seen at 4:40 PM, fully engulfed so much that it was too hot and dangerous for us (non-professional firefighters) to take the risk of trying to put out this blue-hot fire. When the firefighters go there and put the fire out, they were surprised at how hot this fire burned, so hot that it melted the hood totally, burned the tires, melted the interior back to the seats. Of course it is a total loss. I have started a case with Ford, dont know where that will go. This was such a surprise, it could have been SO MUCH worse. Had either of our sons been driving it, had it been parked close to our home or garage, had it been closer to other cars..... the list goes on and on and on. .

I have a 2002 Sable. I was at work when I noticed that I had a flat tire. No biggie. Someone at work changed it and could not get the tire off. After a few minutes, they realized that the spring had broken and was logged in the tire. So naturally I had to have it towed to the shop. This problem cost me $968. I had to have the front springs replaced along with the lings that go with this and a new tire and I am just back at work after two years.

My van was due a recall for an oil pump, phone them up to get it booked in last week, got booked for the Thursday then they phoned on the Wednesday to say your courtesy van was not available! So booked in for today Friday, again phoned up to say the courtesy van I booked was not available again!! Then she said that the oil pump recall was done on my van last October! Which is all lies, I should know its my van! So what in today to complain and they showed me an invoice with my name, company name, my reg, all my details on, saying that it had been done! I said this is absolutely unbelievable that they have charged head office for work that states had been done on my van which is not true, this is fraud!! And using my van my details to commit this! And I have recorded it all on my iPhone! Head office will be getting nasty phone from my on Tuesday when reopen. BEWARE NEVER USE FORD SERVICE CENTRE.

6.7 Powerstroke Diesel - I bought my truck brand new off the lot in 2012. The dealer told me I should have no problem getting 21 MPG. Figured I would get at least 17 with the way I drive. Started out doing good at 17.5. Then as the motor got broke in I watched it drop to 14.5 and thats where it stayed. Around 100,000 miles I had to have the alternator replaced. Around 105,000 miles I had to replace my def heater. Other than that there were no real issues.I did all the maintenance as needed and recommended. Then towing a trailer at highway speeds with just under 130,000 miles my motor locks up. No warning lights or anything. Have it towed. Wait a week for the dealership to look at it and all they can say is I need a new motor. Ask how that can be. The truck has been babied compared to my old 6.0 that I had. They tell me to know for sure they would have to get into it and that would cost me who knows what in labor to see what exactly went wrong. All they could tell me for sure is the price to replace the motor... at $16,000. Last time I buy a Ford.

I own a 2018 Fusion and a 2018 Ford focus. Both have almost 80,000 miles on it. The transmissions went out in both vehicles 2 weeks from each other. No recalls and unfortunately Fords joke of a warranty is out too. How can you charge people this much money and have issues like this? 60,000 mile warranty is a joke in itself. I will never buy an American-made automobile again. Find a manufacturer that will give you 100,000 miles out the gate. That tells you they believe and stand behind their product. Without having to spend thousands on an extended warranty. Ive owned 6 Fords in my lifetime, the last 3 were junk. Never will you see a Ford in my driveway again.

My husband and I went to a dealership 3 years and 1 month ago and paid $30,000 we didnt have to buy a truck for him to get to and from work in. He drives a lot for work, so we needed something tough and reliable. He takes good care of his things and always changes the oil and keeps up on regular maintenance. We have to take the truck now to get emissions done so that we can renew the tags, but cant do that because its got about 6 big issues and we will have to pay $4000.00 to get it fixed. We cant trade it in, because they dont want the piece of crap either and we cant afford more payments to start over. His last truck was a salvage title pos, but it ran without too many issues for 8 years and we only paid $2400 for it. I dont know what were going to do, but we will never buy another Ford.

I got my car serviced at a dealership and soon after all the engine oil leaked out. The check engine oil light came on. I called the dealership and they said I have Fords roadside assistance so Im covered. However you are only covered up to $100. The catch is Ford will hire a third party vendor to tow or work on your car, in my case, a tow truck. Even though the car had to be towed just $25 miles, the vendor asked for $250+ and Ford obliged. So I was on the hook for $150. Needless to say the entire process is super tedious and infuriating. Most of the service reps behave as if they are doing you a favor by just talking you. Don’t fall for this “service”.

Its a great little car. I have averaged over 56 miles to the gallon. I can tow it behind my motorhome. I can charge it off my motorhome which was a great plus. Pretty happy with the car. The car has many appointments and tech. features. It has surprised acceleration and rides like a big car.

Ford refused to fully fix a recall that they issued and the damage it caused. It took over 6 weeks to get the parts in to fix the Ford Fiesta door locks. They had the car an excessive amount of time.

I will definitely add images of my Ford F150 truck explosions and how quickly the truck burned up our home. My favorite Ford F150 4X4 $45,000.00 Lariat SuperCrew truck (which I usually park inside my home/garage) burned and exploded several times, burning down my home (especially half the home/roof). Flames and black smoke filled the home entirely. Ford advertised for years their Ford trucks are built Ford tough. My stepbrother, a 20-plus years New York police officer, worked many overtime hours at and around ground zero (after 9/11) and I decided to buy American, put money back into building the American economy after 9/11, help Americans keep their jobs in the car manufacturing business, etc. So I purchased a new 2001-2001 Ford F150 4x4 SuperCrew Lariat truck with the best intentions based on supporting the American economy after 9/11 and based on Fords advertisement for many years that Ford trucks are built Ford tough.Nevertheless, I found out at 12:30 am, August 10, 2006, after discovering my truck burning and exploding with flames shooting from the hood and quickly engulfing the truck, flames spreading and quickly covering my home, etc. Then years later, after being lied to and lied on repeatedly day after day, month after month, year after year, 5-6 years down the horrible road of complete fall out after a fire disaster and our lives have been completely disrupted, torn apart, traumatized so severely my health, family and a good decent spacious home, nicely furnished, great property and everything else has been ripped away and destroyed to a point of no return as a direct result of the horrible mistreatment, we were received by Ford Motor Co. and their investigators and representatives. We were told 5-6 years after the fire that Ford has had this problem since early 1990s and have allowed people to purchase their vehicles without sending customers recall notices; thus, many families and children have died in Ford fires and have had serious health issues that often lead to death as a result of the significant stress from dealing with the mistreatment by Ford and their affiliates, etc. See also Fire Under the Hood,” which discussed how a four-year-old beautiful soul, Blake Washington, died after the familys Ford Expedition spontaneously burned up in their garage. The family suffered for years after being mistreated, ignored, and disrespected so horribly. Blakes mom died 4-5 years later (around February 2009) from a broken heart, auto-immune system failure and many stress-related health issues spiraling from her losses. Around 2009-2011, I read an article written by Blakes mom and dad, Tanika and Juan Washington (a military family). They wrote a detailed article about how bad Ford and Texas Instruments treated them after their Ford Expeditions defect caused a fire and burned their home and daughter. When will the President, U.S. Congress, and responsible officials help all of us who have had our lives ruined and experienced significant losses as a direct result of Ford Motor Co., Texas Instrument, and DuPonts pure negligence and criminal responsibility of making defective products costing billions of dollars that they know cause significant loss of life, liberty, privacy, property and that has systematically destroyed the entire lives of many families?We need responsible officials to help, such as the, U.S. Department of Justice, U.S. President, Congress, the Southern Poverty Law Center, the Brenan Center for Justice and MoveOn.org, Change.Org and every human rights and U.S. Constitutional rights organizations and attorneys who are not afraid to step up and help make the lives better of millions of Americans citizens and millions of U.S. military families who have suffered profusely. As long as Ford Motor Co., Texas Instruments, DuPont, and all the Ford dealerships can get away with making billions in profits knowingly selling defective products that cause loss of life, health, property, etc., these companies will continue to do so without any mercy whatsoever on the American public. A little injustice anywhere leads to a whole lot of injustice everywhere. And when good people know that evil exist and fail to take action to stop it, then they too are just as evil as those committing evil act. This is nothing less than homegrown domestic terrorism: to purchase a truck thats like a ticking time bomb. You never know when it’ll explode.We learned 5 years after the fire by an expert in our case that when the gears start sticking in park or drive and you have to wiggle the gear handle to change gears, thats a sign that the vehicle is in trouble. Its a very, very small minor technicality that people dont even think twice about when they may have a little trouble changing gears from park to reverse or drive and most people are rushing off to get to work, home, etc., and never even suspecting this is a small signal to a major product defect. Ford would rather wait you out with their highly paid attorneys than pay middle class or working poor people any significant compensation to get your life back on track and make you whole after their trucks caused disaster.

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. Thats what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said its okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

I purchased a 2011 Ford edge. I was recently reading the different features and realized that Sync was now compatible with IOS phones and I could listen to texts messages. Well, here is where it all begins. I contact the sync service because after following the online instructions to try and use the text feature. I was unsuccessful. The person gets on the phone and I explain my issue. She has me go to my car and go into settings insisting that I find this particular setting that did not exist. After arguing with her for about 30 mins. She finally decided to get a supervisor involved. She then came back and realized I needed to do a update install. So I followed her instructions to go on the website. Again I was unsuccessful downloading the update.In the meantime I do a vehicle report. Something that comes with your son account. While still trying to figure out how to download the update. I see in red on the following. VIN: **. FSA Title: Sync with MyFord/MyLincoln touch - warranty extension covering accessory protocol interface module (APIM). Field Service Action Number: 12M02. VIN: **. FSA Title: Extended warranty coverage on brake booster. Field Service Action Number: **.Now I tried several times to do the install. So I call in and a lady comes on and I explain to her I am unable to get the install to work. I also tell her at the time I am using a mac computer and she tells me that is fine. So she begins walking me through the steps. One of the steps is to drag three folders over to the usb. I explain to her that there is like 17. She says there should only be three that I did something wrong. So she proceeds to tell me to go ahead and just drag the first 3 over and try that. So after several attempts and an hour goes by. She finally talks to her supervisor. She comes back on and says. I am really sorry but my supervisor just told me we are having issues with the install with people using MAC. (Wow you just figured that out?) So she tells me that I will have to use a windows system. So I do that and the items I need load on the USB. So again I follow the instructions to install the update.Now it says the update will take around 30 mins. I install the usb. It does a few things and the screen goes blank. It says this is normal. An hour later the screen still has not come on. So I call Sync services again. I explain the issue and so the lady walks me through some steps and nothing worked to bring my screen up... So then she says she wants to check something else out. She comes back and says I found that your car has an extended warranty on the APIM that there is issues with it. She proceeds to give me a code number and tells me to go to the dealer and they will repair it at no charge. I go to the dealer and the dealer also sees that there is an extended warranty. So I make my appoint drop my car off and I get a phone call from the dealer. Telling me the APIM is bad. However is not under warranty.I was angry at this point. Had I been warned that the install may cause this issue and was told it was not under warranty I would have considered leaving it alone and going about my business or consulted the local dealership on the cost which is approximately $800 for something that Ford admitted was an issue. So I spend the next hour trying to get someone to listen. Only to be told sorry that warranty was for only five years and it ran out last year. So there was a huge lack of customer service experience by several people that work for Ford. But also my vehicle report was inaccurate. How can say. We know something is wrong. But we are going put a cap on how much time you get to getting it repaired. It was bad to begin with so I suffer for your mistakes? Needless to say I got nowhere.

I purchased a used 2015 Ford Fusion. I understand that there are a few things I would need/want to do with the car to use the features available. The car came with one key, which has been set to the ‘MyKey’ feature. I asked to have it reset at dealership as it is the only key and I am limited on what I can do - I am locked out of some radio channels and while I might be locked down to a ‘Max Speed’, I haven’t hit it yet. Their answer - The only way YOU can do that is to buy another key - $300. (Great customer service to make me work instead of offering alternate solutions to assist me). The car does not have the owners manual, therefore I don’t have the code for the keyless entry. Their answer - Sure, $60. Never mind, thanks for trying to make me give you more money to be able to get into the car you made. There are other things I would like to do with the car, but I stopped asking afraid it would just cost too much. Very disappointing.

Very disappointed with Ford Motor Company. We purchased 2012 Ford Focus with 92,000 miles for my daughter in college. Good dependable vehicle - after 1.5 months the SYNC radio started to go in and out. After about a week of this - completely black screen. My daughter is at college and could not get back to dealer we purchased it from - they made repair of the SYNC module for $907. I then found that Ford had a warranty for this issue, regardless of miles - but limited to 5 years.So Ford says tough luck to me - while I find this terrible that with hands free and safety concerns that Ford would not stand behind this issue when they know they have one. My dad, My dads brother, My dads dad, My moms dad dad, 3 other uncles all retired from Ford Motor Company - some even drove test cars for Henry Ford 1st. I will never purchase another Ford product again after knowing that they know they have issue but refuse to address the issue when they know it was never fixed.Areal was the man who took my call at Ford and said that no one else would ever tell me different - it expired and Ford does not care that the hands free is not functional for phone in their car they manufacture. I WILL ONLY BUY GENERAL MOTOR VEHICLES FOR THE REST OF MY LIFE - this is terrible service FORD MOTOR COMPANY. Shame on you. Gerald **.

I purchased my 2018 Ford F150 FX4 Off Road in August 2018. Since then I have received 2 recall notices. The ten speed transmission constantly shifting on the slightest incline and 3x in the last month, the engine revved up on it own traveling at a speed of < 10 mph. Im not sure what is causing this problem but Im sure if I take it in, Ill be told they cant duplicate it. Ill wait and see what happens.

38 days ago my new 2015 Ford F150 broke down with 8000 miles on it. A part in the transmission is defective. It has now been 38 days and I still do not have an ETA on the repair of this vehicle. Parts are not available for this truck. Ford has been completely uncooperative and unsupportive. While a rental car has been provided, they expect me to pay the difference between what they pay and the baseline price of the lowest level rental provided by the rental company. At this point they state that they will ship an entirely new transmission, however they have no ETA on this and it could be up to two more weeks until this is resolved. When I escalated this to Ford customer service the only resolution is to keep waiting. I have never experienced such poor customer service. I will be escalating this to legal means.

Purchased 2014 Ford Fiesta new in May 2014. Automatic Transmission started slipping within 5 months. Car was shaking and shuddering in traffic jam in San Francisco. Feels like Im a kid trying to learn how to use a manual transmission. Took it in 4 times (about every 6 months) and each time the dealer reprogrammed the computer that controls the clutch. Runs ok for a while, then starts acting up again. Yesterday the dealer verified that the clutch was slipping after reprogramming and that clutch must be replaced. The car doesnt even have 36,000 miles on it. Of course the parts to repair the car on back-order for at least 4 months. And the real kicker. Im moving 500 miles south next week. The dealer told me that if I take the Fiesta into another dealership, they will not honor the diagnosis to replace the clutch until they make their own evaluation. What a total disappointment in Ford. I purchased new Fords in 1982, 1988, 1992, 1999, 2003, 2005, and 2014. NEVER again. No more Fix or Repair daily for me.

I purchased my 2012 Ford Fiesta in September of 2015. When I test drove it, it ran great and was excellent on gas. I needed something since I commute an hour each way for work. About a month after I purchased it, I began to have issues with the transmission. It would shutter and stall when shifting gears when taking off, or would seem like it was skipping a gear when taking off. I went into the Ford dealer in Santa Fe where I work and they basically said that is the way the transmission is designed and wouldnt even look at it. I proceeded to take it to a dealer in the town I lived in and they ended up replacing the clutch and reprogramming the TCM. This worked for a few months and now I have the same issue, on top of a engine light coming on and off, and a rattle when the car is turned off. Ive taken it back to the dealer to be told its not a transmission issue but engine codes and of course more money to be spent. Ive complained multiple times about these issues as Ive done research and see that this is an all too common issue. Now Im talking with a second customer service manager for Ford and hope to hear some good news about them either fixing the car or buying it back. Quite honestly the worst car and worst customer service experiences Ive had with any car Ive owned. I will never purchase a Ford again because of it.

I had to take my 2006 Lincoln Mark LT with the 5.4 Triton motor into my local Ford Dealership to have the spark plugs replaced. I was told then that this engine had issues with these spark plugs getting stuck and breaking into two parts requiring extra time and effort to do this service procedure. The cost of a plug change was high to me at $300.00 and if a plug should break it would be $95.00 for each one extra. Ive read that Ford knew of this issue and still sold this engine without change after they became aware of it back in 2004. The total cost of the repair cost me over $1300.00 for what should have been a regular simple spark plug change (had Ford used a one piece plug or redesign socket) I am willing to pay a decent fee for a spark plug replacement but I do not feel that I should have to pay for plugs that break and take extra time to extract because of faulty parts and design. I am at a loss to find any help regarding this issue.

I bought a 2005 Ford F-150 for my husband, Aaron **, as a coming home present from Iraq. We taped a huge red ribbon around it and waited for the Army to move the buses so he could see it. Just to have that very present take his life. He was 22 years old, with a 3-year old child, and the truck took his life. Not Iraq or terrorism, but here at home by one of the most trusted American names we have. It is believed and documented by the Criminal Investigative Division over Fort Hood that his death is indeterminable, but stemmed from a fire in the front engine compartment. Aaron parted ways in the early evening hours of September 10, 2008 from a 30-day field training mission to head home for relaxation. He walked in the door, cracked a 16oz Natural Ice and headed straight for the toilet. No less than 5 minutes he was talking to me, reiterating the day before him and letting his stresses unfold like duty does at this hour. I failed to remember that this would be our last conversation and completely failed to put all my trust in him. Instead of telling him I loved him, I told him we would be divorcing. That the stresses he held onto were quickly becoming mine and with that, he threw his ring, jumped up from the toilet and headed to bed. Neither of us knew that the fire would seriously sever that conversation. When I woke the following morning, I decided to not call him. He had been in training for the previous 45 days and I thought with the heavy sentence I laid on him, he might need a day to go fishing. I was to attend his only sisters wedding, since he could not. His redeployment date was nearing and he was to stay within 150 miles of Ft. Hood. The 11th went on like no one was watching. No one in the **s home was worried about anything, but football scores. I too was not. I did not know Aaron had taken his last breath, in our own home, with all that military training. No, I was the last one who believed Aaron was not breathing. I made a few mistakes in my lifetime, but this certainly was the largest. Army life, army strife, together forever, it is our life. 4 years have passed. Nothing has been the way it was the day before Sept. 11, 2008. It is more like a divorce that I had wanted at 24 years old. Who knows what divorce really is at that age? But now I battle my in-laws over our only daughter. I have rarely seen reality bite until I envision why Ford caused that fire in Aarons truck. I lost the battle in them. I lost my daughter to my in-laws and I lost Aaron. My heart grieves for Taylor, our daughter. She suffers without her father and her mother. I only wish I had words to describe the catastrophe Ford caused my family. But one day it will matter and all will see. My ambitions to become an attorney purposefully to convict Ford and all that they are capable of as an American motor company will guide me for the rest of my life. I ask God for mercy upon Ford - its creators and its will.

I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like Im not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.

Id purchased a slightly used ford fusion but upon the garages inspection they hadnt bolted the calipers in place so it was being fixed. I had a loan of Taurus I was hit head on by a jeep grand Cherokee and it ran over the driver’s side of car, spun me around, tore their own tire completely off wires wheel and all but didnt even crack the windshield or dent the hood. There were tire tracks directly in from of my line of vision. Im glad the airbag blocked the view of underside of it. I did shortly after purchase an expedition smaller vehicles Im nervous in but do believe if Id had a different manufacturer the outcome would have been significantly worse.

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

Well after months of working with Ford to get something for all the trouble I had with the fiesta. Car shutting off on when I’m driving, shuttering when it did drive, door latches going out in the first 30 days of me owning it. Hours spent at Ford to have them tell me it’s fixed and drive home to find out it’s not. I finally traded it in and Ford said because I don’t own the car anymore they are not going to help me even though they sent me the form saying they could. Thank You Ford for wasting my time and money. Never again will I buy a Ford. Saying we are an American company but making parts in Mexico. At least other companies don’t ** as much as you do.

My Ford Edge is black with sparkle in the paint and 22 in wheels. It drives smooth and has remote start. It is all wheel drive and includes a backup camera. The car drives well in the snow which we get a lot of here. The size of the car is perfect and the accessories. It has every option that you can think of. The interior is all leather. And overall, its a nice car. However, the entire top is glass which is cold. The back does not hold very much without putting the seats down. Also, there is so many accessories that things can go wrong. Still, I love the car.

I have a 2010 Ford Fusion Sport. I’ve been good to this car but it hasn’t been so good to me. In August of this year (2019) I would’ve had this car for 9 years. After many repairs later I’m starting to think I should give up. I’ve invested too much money into this car. Over this last weekend, I had to get my motor mounts done. For the second time! Conveniently enough, I got them done 4 years ago. Motor mounts failed again but guess what? Warranty is only 2 years. Another convenience is that when the repair was done, I went to pick my car up. Sure enough... 2 more problems. Power steering leaked out and ac doesn’t work. I’ve heard the horror stories of cars getting fixed just for the mechanics to break something else in the process. I’ve even recently had to get my left axle replaced. I’ve put in nearly 2 grand in repairs this year alone and the year hasn’t even met its halfway mark. Oh! And they also tell me my transmission might’ve been affected by the faulty motor mounts. It’s exasperating. After a long dialogue with a rep via Twitter direct messages, I’m exhausted and tired of explaining the story over and over again. They just seem to give me generic responses saying they can’t find any warranties or programs that can help me. They asked for my VIN and my mileage. I’ve pretty much poured my heart out to them explaining that I have two kids and I’m a single father struggling to keep the bills paid but they don’t seem to care. It’s crazy how Toyotas and Hondas even Chevys are out here still kicking since 92 and even older with their original engine components. What a rip off. I’ll never buy ford again. If I were to even win a new Ford in a contest I’d trade it immediately for a more reputable company brand car. Thanks a lot Ford. For nothing. But in all seriousness. Thanks to Joe at my local ford dealer for trying his best. But, at this point, I can’t keep doing it anymore. I refuse to put anymore money into this car. I’m done.

I bought a Ford car because I was tired of people in my community harassing me for not buying American. I previously owned a Toyota and a Mini Cooper. Sadly, Ford sold me a lemon. I took delivery on a Fiesta that came out of factory missing a wiring harness! I asked to replace this lemon. Instead, the service department at the dealership was sheepish about the problem. After a 40 minute wait, the workers emerged. They finally told me about the wiring harness after they said that it had already just been installed. Problem solved. There were other problems, but I racked up mileage and was told that my car is out of warranty, so Id have to pay for the repairs. Now, I have a key fob problem. Both the customer service representatives and the dealership are giving me the run around because replacement costs run over $250. Every time I get someone on the phone, their response changes. I was better off NOT buying a Ford.

Yesterday, I went out to my 2003 Ford Taurus SE to go to work. As I started to back out of the driveway, I heard a loud pop. I got out to find that the drivers side front tire was completely flat. When roadside assistance came to change the tire, he discovered that the coil spring had broken, stabbing a huge hole in the sidewall of the tire. He looked & said the sway bar link was also broken. The tire alone is going to cost me $110, & I will have to have the car towed as it is not drivable. The roadside assistance guy estimated the cost of repair between $500-$1,000, a wide range, I know, but looking at this forum, it appears its going to be more on the high end. I strongly suspect both front & rear will have to be replaced, and I have no idea where I am going to come up with that kind of money. Im very angry that this year has not been recalled, especially considering how dangerous this is. Im thinking strongly of starting a petition on change.org to get Ford to change its mind.

I bought a Ford Fusion. Shortly after buying it and the extended warranty the heat on the drivers seat would not shut off and kept getting hotter and hotter to the point it burnt my leg! I still have a mark! I called the place I bought it from they told me to call Ford. I called Ford and they pretty much told me, Oh well. They wouldnt help me with anything! Never again will I buy a Ford!!! So much for the extended warranty! Rip off! Theyre lucky I dont sue them!

I like that the Mercury Villager has removable seats which makes it very easy for me to put my youngest daughter in and out of the vehicle and that it has a security system that can keep my car safe. However, the automatic windows in the back and also the front drivers window does not fully want to work all the time. That has been the biggest problem that I have been recently facing and kind of wished they would have stuck with manual windows. I would also make it where the back was bigger to put more stuff like groceries in the trunk.

The Ford Crown Victoria is well built and solid full sized car. Handles 5 adults with plenty of trunk space. Not manufactured anymore (last year produced - 2011) but is well worth buying used as these cars are extremely durable, reliable and hold up well under the harshest conditions. Smooth ride, excellent handling, 4 wheel disc brakes provide superior breaking, whisper quiet smooth V8 with plenty of power. Comfortable and stylish as well. Easy to repair and offers many safety features with excellent crash protection. Downside: can be hard to park due to large size, fair to decent gas consumption averaging 16-17 city / 20-25 hwy.

This company is very rude, disrespectful, and unprofessional. When contacting them about my account, they have the nerves to ask me why I have called so much. I advised them that they call everyday and sometimes 5x a day but when I call, you have a problem. The representative Theresa and Kimberly ** are very ghetto and unprofessional. Just because they hate their job doesnt mean they have to treat their customers like dog **! Im very unhappy with this company. I would advise anyone considering this company to please reconsider and go with a private financing car dealership because its the same thing!

I purchased a 2015 Ford F-150 Truck this year which the airbag light appeared on the driver’s side of the vehicle. So I took the truck in to Bell Ford for warranty work on September 1, 2015 to fix this problem. The service department determined that they needed to replace the wiring harness inside the truck which involved stripping the entire interior of the vehicle. This meant everything had to come out down to the metal inside dash, seats, console, headliner, carpet, door panels; everything was torn out of my $63,000.00 brand new Ford F150 Platinum Truck!During this process I made calls to the assistant service manager, Mike **, to check on the progress and also to voice my concerns regarding the extent of this repair to my new truck. I was worried about the reassembly because of the drastic solution to this problem. I wanted to ensure that the service techs would efficiently put my truck back together so there were no rattles or other problems created because of this extensive repair. I related to Mike ** that my main concerns were that after the warranty was up that it might have some issues with rattles or malfunctions on anything in the future. Mike ** said if he owned this truck he would be concerned too however he assured me that he had his lead tech working on my truck. Also he stated that his guy was the only one working on my truck because only one guy should tear it apart and put it back together for continuity.On September 17, 2015, I stopped by in person to check on the progress of this repair and discovered that the lead tech was not the one doing the repair it was a young lady that was inside my truck reinstalling all of the parts that were scattered around my truck. I asked Mike ** if this young lady was his lead tech and he replied no however his lead tech was overseeing her work which to me is not what I had originally been told. There was no lead tech or any other tech involved at this time and the young lady inside whose name is Whitney verified that she is the only one that had been working on my truck.I received a call on September 18, 2015 informing me that the truck was ready to be picked up. I discovered after inspecting what I could see that there were many problems with the truck. There were visibly cracked and broken parts reinstalled instead of replaced. I ended up with a punch list of 13 items that were evident to the naked eye therefore who knows what is wrong with what cannot be seen. I took the truck back to the service department that day however they told me to keep it until they received the new parts they had to order that had been ruined during the reassembly process.I delivered the truck back to Bell Ford on September 30, 2015 and during the time between the 18th and the 30th of September I had more issues that surfaced in the dash area that could not have been originally detected until driving the truck for a while. Therefore I determined that this was going to be an ongoing problem and that I was not going to keep this vehicle. So I traded it in because of the distrust and the lying and would never feel confident with this truck in the future.I had a meeting with Lee **, General Manager, and Mike **, Service Manager on October 9, 2015 in which I requested reimbursement for the amount of money I was out for the accessories for the new truck which were items that I had purchased for the F150 truck originally. I gave Lee an itemized list which amounted to $2,063.86. Lee explained that he was leaving for Hawaii the next day (October 10, 2015) and could I give him a couple of weeks to work on a resolution. Lee and Mike apologized for their assistant service manager, Mike ** lying to me about the service repair and that they did not do right by me and were sorry for everything.After Lees return from Hawaii I met with Lee and Mike ** on October 22, 2015 where Lee apologized again profusely for the mistakes and lying regarding this repair. There was some discussion again about the issues and Lee said he was not going to give me $2,063.86 to go away. I got up to leave and said, Okay then I am done and then Lee said, Arent you going to negotiate? And I said, Okay I want $1,999.99, and Lee replied, I will give you $1,000. I said, No I am done and left. In summary Bell Ford admitted to bad service and their employee lying however they are not willing to make it right to my satisfaction. If all the repairs would have been done correctly I would have kept the truck and not been out any money.

I was excited to purchase my brand new F350 Super Duty. It came fully loaded and could tow like no other. Yesterday driving home with a trailer full of horses I experienced what has been known as THE FORD DEATH WOBBLE. We were driving around 65mph on a four line highway when we hit a small dip in the road. The wheels on the front end felt like they were coming off the truck, braking made it worse. We pulled over and when we slowed to around 5mph it went away. I called Ford customer service to file a complaint and they were HORRIBLE. I requested a supervisor and was told none was available. I then called the national highway safety board and filed a complaint and got a case number. I then checked the internet and found 2000 plus complaints. Same issue. Ford acts like I was the only one with this issue. For the $80,000.00 I sure you could by a Dodge or Chevy that will not have this issue. SO DISAPPOINTED. We have owned over 20 trucks in our history and have never run into such a poor customer service experience as with Ford Customer Service.

I took my 2011 Ford Fusion in for a recall. Headed home on interstate 95 and the transmission starts slipping. My transmission wasnt slipping when I took the car in for the recall. What do you think? I am very disappointed.

Sponsorship of the NFL - I have driven Fords my whole life. I am 58 years old 20 years in the military but if you guys cant have the balls to stand up your flag and the soldiers that will go with it I will never ever I another Ford again.

I was initially very excited about what appeared to be very positive changes at Ford, and purchased both an F150 FX4 pickup, and a Lincoln MKC SUV. Nice to feel good again about buying American vehicles. But I learned the hard way that Ford does a terrible job of standing behind their products. With the F150 truck, there was a brake booster recall that took months to resolve. And they will use any excuse to not honor warranties. On the truck, bubbling rust started to appear on one of the running boards with less than 30,000 miles on the vehicle. When I initially went to the local dealer to have the truck washed and have this looked at, they told me to come back because the car wash wasnt working. I came back 2 weeks later (the dealer is not convenient to get to) and was told that even though the truck had less than 30,000 miles, it was now 11 days out of warranty and Ford might not cover the repair. The claim was submitted and Ford denied it. Yet clearly this rust problem did not just magically appear just after the warranty expired. Fords decision to not honor this minor claim shows how little they value their customers. And that they dont stand behind their products. As the saying goes - people vote with their feet. Thankfully there are many worthy competitors that prioritize customer service. I have learned a lesson and will never buy another Ford product.

Every aspect of my 1st six months with Ford has been terrible.... The dealership was nothing but a typical bait and switch used car dealership even though I buy a new $54k truck.... I did all the negotiations via the phone only for the dealership (halfway through paper signing) state they quoted me the wrong truck. I could go on with another 1000 words. Lets move to Ford credit. 4 phone calls to set up auto pay and to find out that you can not AUTOMATICALLY pay each month over the monthly amount. You can manually make additional payments but can’t be set up automatically.Lets chat about service: My Touch went out in less than 4 months.... brought it in... Service says needs to order parts. 3 weeks later no follow-up except the email from the service department ask about the lengthy list of service they performed. Guess what? They didn’t do any of these services. And never followed up on the 1 thing I did ask them to do. I wonder if they billed Ford Motor Company for these bogus services. UGH come on Ford. Its 2019. Get rid of the bs sales tactics, update your finance software, and get a real service dept.

WARNING: DO NOT PURCHASE A FORD!!! They do not back their product even when they have a known issue. Most $$$ car I have ever bought, 30K, only 2013, 50,000 miles now and sunroof wont even close. Car in service center before for running slow and same issue. Now needs a complete frame replacement?!?!?? Of course not in warranty or even the extended warranty I PURCHASED. Want me to pay $2600 to replace frame. I have not bent the frame or had a wreck! Garage kept car. Its obviously defective Ford part. I guess I will use an umbrella to keep the weather from my 3-week old. WILL NEVER BUY ANOTHER FORD OR AMERICAN MADE POS! Had 1 Toyota, 2 Nissans and 2 Hyundais and had NO problems. Paid much less, much older and got 200,000 plus miles on them. Only get the run around when you call customer care. Service manager gives you the number but customer care says manager has final say. Manager goes out of town before discussing decision with you. When you make original call, everything is always we cant look at it for at least one week, til you ask to talk to manager then it changes like magic. Sure I will drive around with sunroof open for a week until you can even look at it.

Ford says that MyKey is a safety feature and added security. When enabled, your keys are limited by speed and music volume. However, if you somehow get both keys set as MyKey, there is nothing undo feature that the customer can do, except take the car to the dealership, and pay between $150 and $300 dollars to have this reset. I called Ford consumer complaints and asked them to pay for this, since their faulty system caused the problem, and was told no, and there was no one else to talk to at Ford to get this done. It is way too easy to do this by mistake, and then you are locked out of your enjoyment and use of the car you purchased. Basically, a Ford customer is not worth $150 to keep them happy. I will never buy from Ford again.

The 2016 Ford Fiesta is a great first car for my twenty year old daughter. It is dependable, and I love the color and the shiny blue really stands out. I bought it new from a Ford dealership and they were amazing and answered all of our questions. My daughter fell in love with the car at the dealership and I felt she would be safe driving it. I also purchased a bumper to bumper warranty and I have never had to use it even once. I really love the car. However, it doesnt have much power to get up and go. The only thing that could make it better is if it had a built in GPS and if the price was cheaper.

Truck has 40,000 miles on the odometer when it had a reading on dash panel that said service advance trac, also the turn signals would not work, took it to Ford service dept where they performed pin point test - found an internal fault in the power steering control sensor. Steering gear assumable needs to be replaced (this power rack is a 12volt system). They want $1,325 to replace. Ford has a better idea, called job security.

I have been a Ford Customer for over 30 years and I will NEVER buy another Ford. Ford refuses to cover the corrosion that is spreading on the hood of my 2014 Explorer. Now the paint is starting to chip off as well. Ford is well aware of this issue with several Ford models and will NOT do anything about it. (The local Ford Body Shop Manager told me so.) The issue is due to inadequate prep work before painting the vehicle. I have been going back and forth with Ford for over 6 months. I even sent a letter to the Ford Board of Directors. Ford simply does NOT care. FORD DOES NOT STAND BEHIND THEIR VEHICLES!At first Ford tried to say that the warranty is 3/36000 miles, but later admitted that the warranty is actually 5 years/unlimited miles. Then they stated: Corrosion Warranty covers body sheet metal panels against corrosion due to a defect in factory supplied materials or workmanship. Corrosion coverage only applies if the corrosion causes perforation (holes) in body sheet metal panels. Corrosion Warranty coverage begins at the warranty start date and lasts for five years, regardless of miles drive. This is a defect in factory workmanship!