2012 3.5 ltr Ecoboost. Shame on Ford. I purchased a used one owner 2012 with 90k miles on it. Got to use it for about 15k more miles and then it had the same problem so many others have. Timing chain issues. Quotes from 2500 to 3500 to repair. Very poor design for many year models. Ford should be ashamed for not taking care of such a major problem. I had to eat some major negative equity on a trade to be free of this problem. The days of holding your head high for being a Ford owner are long gone. Shame on you, Bill Ford.

I have owned my share of Ford cars and trucks since 1979. I used to believe they were the best and the quality was off the chart. However of lately, my past two 2017 Ford’s were not the Fords I have had in the past. The quality has gone from 10 to about a 7 at best. I have recently owned and still drive my 2017 Taurus and recently parted with my 2017 F250 Diesel pickup. The truck wasn’t as bad as the Taurus but there were minor things. The truck had starting issues, and the quality of products used was not up to par in my opinion. Mechanically it seemed to hold its own, I didn’t like how the computer limited its capabilities to be the truck it could actually be. As for the Taurus, it is a good mechanical sound driving vehicle as I expect from a Ford. However the body panels don’t line up, misaligned doors to 1/4 panels, the hood and trunk don’t fit correctly. I got a really good deal on it and didn’t take it to heart too much. But now after year 3.5 I am starting to notice rust sitting in the gutter of the trunk lid, that is unacceptable. There are a lot of people who drive Fords today or in the past because of my tenacity about them. However now not so much so. I recently bought my wife a Chrysler 300 Sedan, it is a nice well built car, I become more and more impressed with it over my beloved Fords. I have owned probably over 50 vehicles in my life time, mostly Ford’s and a few GMs. Dodge hasn’t been a player since the early 70’s. Now they are back on the map! I am impressed and GM has made their way back as well. Ford needs to tighten up again. I was looking forward to possibly buying The new Bronco, however, I am really looking at the Rams and Dodges right now... If we continue to have good fortune with the Chrysler it will motivate me to move away from the Ford line. Trust me I live and breathe Ford’s, my RV is The F53 RV Chassis with the V10, I love it! My late 90 and early 2000 Ford’s were much better, quality, craftsmanship and sheer engineering ingenuity. Just thought I would share. I have had at least one (1) Ford all my 45 years of driving. Not bad, but times have changed and so has Ford unfortunately. Breaks my heart. I hope they turn it around before it is too late, especially after dropping their automobiles. I plan on making a purchase in the next year, hoping to be my final purchase in my life time.

I have a 2018 F-150 with a 3.0L diesel. I bought it new and it now has 15000 miles on it. In the past 7 months I have had an issue with it losing engine oil pressure. The dealership has put 2 new oil sensors in it and the problem still exists. I have taken it back in to have the issue resolved. Ford Motor told the dealership that its an oil pump issue. That was a week and a half ago. I left the truck and Ford was suppose to overnight a new oil pump. The part took a week to get to the dealer, and then it was the wrong part! So Im still waiting with no end in sight. Ford only cares about selling vehicles. Customer care is not important them.

I actually brought my 2009 Ford Edge in today and they said that I need a new fuel tank. They called me and said has your airbag light always been on, I said no. They said it will be 120$ a hour to fix. What the hell. No thanks and then I got home later on on and without warning or light on the dash my coolant starts bubbling so hot the reservoir spews on my driveway... Second time it has done that almost and could easily start a fire, Im wondering is that what the recall is for? And what else can I do about it. Im pretty choked and think there should be more done about this? Anyways if anyone has any input or experience the same and has some experience to not happen again that be great. Thank you.

I have a 2004 Mercury Mountaineer (same as Ford Explorer and now serviced by Ford). Vehicle has always been well maintained, garaged, and has low mileage of 68,000, but unfortunately Ive been the victim of 3 (so far) well known design flaws that were not covered because I was out of warranty. Each of these has carried a substantial price tag to correct. The first was the fan motor under the dash for heat. It made a loud clanking noise and there was no heat. I was told this was a common problem and the dash had to be pulled and the fan and motor replaced.The next issued appeared shortly after. The back panel just under the back windshield developed a vertical crack - top to bottom close to the center. Dealer told me it was a design flaw and pushing the panel to close in a spot other than center causes this area to flex and crack. Again, well known problem but not covered. (I have since noticed at least 50% of Explorers & Mountaineers I see on the road with a crack that are of this era). Most recently, I have developed rust behind the rear passenger wheel well. I have consulted 2 body shops and they both told me common problem with these models - usually just on one side. Design problem. This is a very expensive problem to fix, especially for a 10 year old vehicle.If not for these apparent common problems, Ive been pretty pleased with my vehicle, but I am very frustrated with Ford that they wont stand behind and repair these things. At 68,000 miles, I would like to continue driving this SUV, but Im afraid what could be next. Ive always bought Ford products, but their unwillingness to stand behind their product concerns me.

Purchased 2012 F450 in January 2013, $53,000.00. I purchased an additional warranty that covered motor parts only 200,000 mile warranty. I have a hot shot business and needed a dependable truck. Running a lot of miles, keeping maintain 61,000 miles the air conditioning stopped working, I contacted Ford, due to miles, air conditioning was not covered, $693.00 out of pocket costs.3 days after the air compressor repair, the Truck started making a loud noise. It was the Turbo, Ford had my truck for over 1 month for repair, I lost my business. I parked the Truck to sell, after 5 months no sell, started business 1/14/14, under 15,000 miles later on 2/25/14 air compressor locked up. 2/27/14 Truck started making a loud noise, pulled over waited until the next morning for Ford repair to open. 2/28/14 confirmed Turbo problem, they were too busy and we needed to return Monday 3/3/14 1000 miles away from home, additional hotel costs, delivery costs and had to cancel all of our other jobs that we had scheduled. I had to hire another company to finish my delivery at a high cost. 3/3/14, Was told by Ford the Turbo would be repaired in 3 days. They gave us a rental car to return home, the car covered 2 days, 1200 miles to get home. 3/4/14 Ford called to see if rental car had been returned yet, and to let me know that some sensors burn would needed be replaced, out of pocket charge of $392.00. When we returned the car, they tried to charge us $146.00 because we were over the 1200 miles. We calculated for them we did not go over 1000 miles. 2/28/14, I opened a case with Ford, was called back on 3/5/14 and was told they would get us a airplane ticket to return for the truck after the repairs were complete. I explained about our losses, was told they could not help with any of that. I stated that I felt I should consult with an attorney and was told that this person could no longer speak to me and the call was ended. 3/12/14 no contact from Ford, I am losing business again, and there is nothing I can do? I have consulted with 3 attorneys. This is not something they can help with? I am being wronged, I spent $53,000.00 for dependable Truck I thought, now I am losing money every day that truck is not running. I have a Hugh Truck payment each month and a large Insurance payment, and Ford cannot help me. I am losing my business again. I need some help PLEASE, the truck was supposed to have the air compressor replaced 3/3/14 in Florida. It was a faulty air compressor.

Failed Transmission. Service has failed to repair transmission because the exhaust system was modified. Dont buy Ford.

Have had 4 door latches break on my 2013 Fiesta. 2 of them broke while the car was moving. Service guys at Southwest Ford were wonderful. But when they turned me over to customer service lead Amelia **, I tried to call her for 2 weeks to find out what they were going to do. Never did hear back from her. Finally one of the other flunkies called me back and was so rude and short that I could not even talk to her. Now just found out my case is closed without ever hearing from anyone. I volunteered to take any of their families for a drive in my piece of crap car, but no one accepted the offer. Wonder why. Cannot wait to pay this pathetic vehicle down enough to trade it in. Ford is the most disappointing company I have ever had to deal with and will never make that mistake again. Not that I really expect anyone from Ford to read this. Case **. Pathetic cars and customer service.

2011 Ford Fiesta - Waiting for third clutch assembly parts. Car shuttering, lunging and failing to accelerate. No longer feel safe in this car. Ford refuses to give me loaner car to drive while waiting the eight to ten weeks for back ordered parts. Have had the problem since I purchased the car and still nothing to fix it. Have had several computer updates and one replacement on the TCM. Why cant the manufacturer make it right for their customers? I will be looking for another manufacturer for my next automobile purchase.

Repossession, took 3 years to pay off $4,892.00. I made the last payment of $150.00 in June, 2011. I have a letter from their attorney paid off, but it is still on my credit report as not paid. They promised to show the balance was paid, but havent yet. I dont get anywhere with them, and their promise: pay it and we will take it off credit is **. They got their money at the auction and I paid the difference. They are mean while talking on the phone.

In 2012, we had 3 coils replaced. Later that year, one of those coils had to be replaced again, this time at Fords expense. In 2015, we started having the same problems. Took the car to Courtesy Ford in Sanford, Florida. This is where we purchased the car. They told us there was an extended warranty but it was expired. So we had all the remaining coils replaced. Now, a month or so later, we are having the same problems. What I want to know is...why did Ford issue a temporary extended warranty yet continue to put the same defective coils in the cars? Ive checked online and see others are having the same problems. Can someone tell me why Ford is NOT fixing the problem? We are loyal Ford owners but this is pushing us away from Ford. I do not expect a reply to this. I think Ford no longer cares about these issues unless someone is killed due to their faulty equipment and parts.

Ford had a recall on their airbags & our vehicle had an accident. The airbag deployed. The body shop was told the part was on backorder and they have to wait for it to be released. We had our rental car covered by our insurance for 30 days. When that ran out I contacted Ford since the part was on backorder to cover the rental expense for the remaining days till the car is ready. Ford just called to inform me they cannot cover it!! I will never buy a Ford Vehicle again!!!

The rear spoiler weather strip that is between the spoiler and the roof line on my 2008 Edge has deteriorated and needs to be replaced. After a trip to a local dealership and a call to Ford Corporate I am still in disbelief as to what I was told. The weather strip is not available to purchase alone. The only way it is available is the purchase an entire spoiler assembly. YOU GOTTA BE KIDDING ME! Instead of a $10 weather strip I need to shell out $800. FORD - YOU NEED TO STEP UP AND REMEDY THIS!

I was told it would cost me $972 to replace a water pump. WTF is that. I would feel better if they would have pulled a gun out to rob me instead. That is crazy. How much are mechanics making an hour? The parts were less than $200. The remaining was the cost for labor. I refused the repair and was charged $90 for an inspection. I will get the neighborhood mechanic to do it for less than $100. Ford has lost their mind and my Ford will be up for sale as soon as the repairs are complete.

Two weeks ago l took delivery on a new ordered Ford Lariat f150, paying 52000 plus tax in full. Beautiful high end truck with 20 inch chrome wheels. Two days after taking delivery I was installing wheel locks. I noticed one rim was damaged with two 1/8 by 1/8 by 1/8 puncture marks in the chrome which were starting to show signs of rust and had fine scratches in the chrome as someone tried to remove the defect. It appears that someone dropped the rim and tire on some sort of sharp object. I returned to the Ford dealer where they took pictures and filed a complaint with Ford. Declined, they appealed a second time and that was declined by Ford. The dealer has offered a new rim for an additional 500 plus dollars. Advice, just because a vehicle is expensive and new check the cosmetics of the vehicle THOROUGHLY. Dont close the deal if you see any cosmetic damage. Dont expect Ford to provide ANY assistance for this type of damage.

In June 2015 I ordered a brand-new Ford F-150 in a color that they charge extra for. OK fine. I took delivery of the vehicle, and a week later, while handwashing it, I noticed that it was a big glob of something on the roof, a giant swirl on the left front hood, and the tailgate is half shiny and half dull. iPhone the salesman, and he directed me to the dealers body shop. The body shop only addressed the roof, as they said the other two imperfections were not visible to their eyes. The customer is always right remember? Anyway, when I got the truck back I looked at it and it seemed fine. About an hour later a friend and I both climbed into the bed and looked at the roof because it had become very bright and sunny out. There were dozens of air bubble over the river. I called the body shop and brought it back in. It was at this time that a body shop manager told me the history of my new truck. He said that The paint sprayers at the Ford Dearborn truck plant had malfunctioned at the time my truck was being painted. He went on to say, that the truck was tag and set aside for repaint, but someone removed the tag and shipped it. Ford KNOWINGLY SHIPPED my truck with DEFECTIVE paint!!! I WAS LIVID!!! After my truck was given back to me, I drove away in tears. Again I waited for it to be very sunny, and I looked at it again. Only this time my roof which should be one sheet shiny paint, had buff marks which resembled sandpaper being used all over the roof. I was sick and furious!!! I went back a third time and was met by the body shop manager and another man. I spoke up again about my outrage at the plant knowingly shipped my truck with the fact of paint. The body shop manager said to me, I probably shouldnt of told you that, and the other man nodded his head in agreement. They stood on stool and looked at my roof. It had rained that morning, so there was dust on my roof. The unnamed man said he couldnt see a problem, so I gently with my finger and started wiping off some of the dirt. He said, it cant be that noticeable if you have to let your finger to see it. He left, and I stayed to speak to the body shop manager. I asked him who that rude man was so belittled me, and he said, The dealership owner. That man didnt even have the courtesy of introducing himself. Yes I purchased a $45,000 truck from him. Seriously? I offered to have my truck shipped back to the plant to have it factory-painted like I ordered and paid for. I am now stuck making payments for the next six years on a brand-new F-150 with a ** paint job. This is not what I ordered, and paid for. My truck was to have factory paint.

Soon after purchasing a 2010 Ford Fusion... I noticed the interior had broken seat parts and each time I attempted to put it on it wouldnt fit. The tires needed rotating... There was no bulb light when backing out. The sales person said he would order the bulb... never got one. The ignition sometimes keeps going when I turn the key... The gas hand sometimes doesnt move. My minimum down payment was $600, salesman asked for $1000 and for me to not tell anyone. My payments I was told $300 monthly. I pay $389, I cannot afford to make repairs... and car payments. Went to several dealerships about trade options... and all three said I got screwed. Car might bring $5,000-$6,000. I owe over $15,000. I appreciate the Lender giving me an opportunity to re-establish my credit. And I have also hired Lexington Law Firm for assistance. I only ask that I be given a trade option. This has been and is very stressful.

I have been a Ford Customer for over 30 years and I will NEVER buy another Ford. Ford refuses to cover the corrosion that is spreading on the hood of my 2014 Explorer. Now the paint is starting to chip off as well. Ford is well aware of this issue with several Ford models and will NOT do anything about it. (The local Ford Body Shop Manager told me so.) The issue is due to inadequate prep work before painting the vehicle. I have been going back and forth with Ford for over 6 months. I even sent a letter to the Ford Board of Directors. Ford simply does NOT care. FORD DOES NOT STAND BEHIND THEIR VEHICLES!At first Ford tried to say that the warranty is 3/36000 miles, but later admitted that the warranty is actually 5 years/unlimited miles. Then they stated: Corrosion Warranty covers body sheet metal panels against corrosion due to a defect in factory supplied materials or workmanship. Corrosion coverage only applies if the corrosion causes perforation (holes) in body sheet metal panels. Corrosion Warranty coverage begins at the warranty start date and lasts for five years, regardless of miles drive. This is a defect in factory workmanship!

A few years ago, I purchased a 2004 White Police Interceptor Crown Victoria. Shortly after the purchase, I noticed that the paint was peeling and blowing away with the wind. This was not my first experience with this condition, so I knew immediately what was wrong. Incompatibility between the paint and primer used at the factory. At the start of flaking, I scraped away the loose paint on the edges of the patch, primered it with a spray can hoping to seal the edges and not allow the wind to lift more of the paint. Then I repainted the spots with a spray can of white paint. Sorry to report that this patch only lasted a matter of weeks before the wind got under the original paint once again and flaking continued. I have a bunch of pictures showing this condition covering most of the roof and trunk lid as well spots on the rest of the car. I had thought of putting a sign on the car stating that this was an original Ford paint job that was flaking away, but I havent done that yet. I had to at least prime the roof spots because rust was starting to show. I called Ford service only to find out the people who answered were not Ford employees, but a company hired as gatekeepers to fend off pesky complaints that they probably dumped in the trash at the end of each shift. Apparently Ford is not interested in owning up to their mistake with the paint job as they have ignored my request for a fix. As I said above, this is not my first experience with this issue.I purchased a 1986 Ford F-150 that exhibited the exact same problem with the paint, and after much correspondence with Ford (at that time you could talk directly to a Ford rep.), they recalled the truck, stripped the paint completely and repainted the whole truck. I am very pleased with this car in every other way and would be forever grateful if someone out there could reach into Ford and bring this to their attention, and hopefully, a satisfactory resolution. Thanks.

On Monday, 4/29/13, my wife parked the Explorer at 4PM. At 1:30AM the phone started ringing. A neighbor was pounding on our door and a fireman pounding on our bedroom window. The Explorer had started on fire on the drivers side of the engine. The fire melted everything under the hood and started the tires and driveway on fire. The fire spread to my 2005 GMC 2500, a fence, pine tree and the face of the garage. About $35k damage. I was worried the fire may have started by the new starter we put in the week before, but the fire line was above the frame and starter wires were still good. The fire inspector from St. Paul said they saw the fire in the battery and wiring area often. 3 days and Liberty is already cutting checks.

I am very upset to the point where I am in the midst of contacting the Better Business Bureau and posting a blog online regarding your company lack of integrity and manner of doing business. In November, my 2010 Ford Edge which is currently financed through your company caught on fire due to an ABS issue. I bought the vehicle as a used vehicle in 2013. I contacted my local dealership to report the problem. It took them 7 days before someone contacted me regarding a diagnosis of the problem. The car was towed but someone failed to address the issue. I was initially told it was my issue. Coincidentally, I went online and found out that that there was an issue and there was a recall at which point someone decided that they will look into the matter. The service department decided that they would begin repair on the vehicle. I was given a rental while the repair were to be done.First, the service repair advisor was incompetent as I had been calling everyday to get a status of the vehicle and each time I was told that they are working on it or the parts was not in. Your record would also reflect every time I made a phone call and spoke to someone, even calls made to your corporate headquarters. I was even assured that because of the situation everything would be handled. What I fail to understand that why it took almost 5 weeks for a part to come in. Its a Ford vehicle part, should be readily accessible. It is not an older model vehicle so what was the issue here?Here is where I am really pissed off with this whole situation. My mom went in today to get her vehicle oil changed. Note, hers is 2014 Edge as well. I relayed my concern to her and she decided to find out exactly what was going on. Ironically, what my mom was told that is the they can pick the car up today. How coincidental? She asked about the rental and was told that they were only covered for 10 days. Well, that is not acceptable or reasonable. We had no control on how long it would have taken to repair the vehicle. Why should we be penalized with a $1500.00 bill when nothing that occurred was within our control. Ford Motor Company was in total control of this situation from beginning to end and we are now receiving the ** end of this situation by being held hostage to pay a $1500.00 rental bill which I dont have especially this time of the year.Your local dealership was less than accommodating and did nothing within their power to expedite the repair of the vehicle. This was I believe the company did in order to recoup the cost of repairing the vehicle. They held on to the vehicle for as long as they could. The prolonged the process, which increased the cost of the rental, which was deceitful and as unprofessional. Your company is not a small mom and pop repair shop. You are a major company and should have pride and integrity in the way you do business. My mom has been a valued Ford customer for over 20 years. Every vehicle she has ever owned was a Ford vehicle. This has left us and her very dissatisfied with your company and your business practice. I still feels that we can come to some amicable agreement. As I said before, I am between a rock and a hard place as I have no other choice because I will need my vehicle especially since I am one vehicle home currently since I also I have another Ford vehicle that is also down because of needed repairs.I close with this statement - I am a very unhappy and dissatisfied customer. I am also not going to roll over and let this slide. Based on how this turns on it is my intent to take further action on this matter. I do intend to post pictures on the Internet of the vehicle. It may cost me $1500.00 but in the long run when I am done it will cost the company more based on reviews I will post online and providing feedback and reviews for this vehicle and your company as a whole. Looking forward to hearing from you. I would rate lower than a 1 star. Unfortunately it does not go lower than a 1.

The Ford Edge Limited was well made and the fit & finish is very good. The vehicle has over 20K miles and no problems. The ride is comfortable and road noise is very low. The cargo area is a good size and can be doubled by lowering the rear seats. I recommend getting the V6 engine.

My mom bought a 2016 Explorer and the car was sold as new and no accidents. Well she washed the car last month and paint chipped off the front fender a big chunk of paint. My mom has had no accidents and keeps the car in the carport. She calls Ford and tries to use the warranty but Ford doesnt call her back for 3 days. She had to call them for them to tell her the car had been in a wreck previous. So she calls another number for corporate and the woman starts out with an attitude and implies she wrecked the car and is trying to get over on FORD. My mom dont have to get over on Ford. She just wants what she paid for when buying a new car. She bought the car in Florida where I was living at the time at BARTOW FORD.The car was damaged during shipping and then was treated like she has to scam Ford to get her car fixed. My mom had the lady of the corporate office on speaker phone and the lady flat out told her it is her job to turn people down and not approve claims cause that cost Ford. Well I am the one that got my mom interested in Ford by me buying an Explorer and then I bought myself a 2015 Lariat and then my mom bought hers and was ripped off. Well my family has spent over a 100 thousand dollars and for the ignorance of that lady to tell us her job is to turn people down from their warranty. Well Im here to tell people not to buy a Ford so people like her cant have a job. If enough people quit buying their product then they have to thin the ignorant people of Ford.Needless to say my mom had to pay out of pocket to get her car fixed and they discovered that there was more damage done than what we was seeing and thanks to whoever covered this up it cost my family money and to be disrespected by a lady behind a desk that dont know ** about my mom and accuse her of trying to scam Ford. I did like your products. This was the first time we owned Ford. My family was always a Chevrolet family. Guess what? We will be getting rid of all of our Fords.

We drove a very short way to our local tractor supply company to pick up feed. I was in the store for about 15 minutes. When I got to the register someone said, Theres a truck on fire in the parking lot! The fire had just started. It was up in flames and burnt to a crisp in less than ten minutes. Flames shot 20 feet up in the air and it melted the pavement under the truck. We would have been dead if it had happened twenty minutes sooner. The fire department made it in good time, but the truck was already totaled. Everything in the cab was ruined, including all three childrens car seats. Thankful I have comprehensive insurance. Its a total loss. I have no truck. >:-o Up until this point, this truck ran like a top and was very reliable.

My 2013 Ford Fiesta hatchback titanium required a tow in year 3 with no other issues other than the battery dying and the radio console freezing up a few times which I was able to fix myself. It is an American made car that was extremely well priced with attractive features such as moonroof, leather seats, heated seats, rear camera, GPS system, enhanced audio sound system that a lot of the foreign cars offer at their base price models. It came in a manual which was important to me and hard to find. Some of the car pieces are made of plastic though where it should not be. The hood latch and several metal pieces under the hood have seized which I find absurd since I take great care of my vehicle. The whole vehicle is dependent upon a computer system that can be quite finicky at times especially when wet or cold outside.

I have a 2012 Ford Focus. About three or so months ago I got a letter in the mail about a known issue with the trans control module. Ive been saying for about a year now that my transmission has had issues. All service people kept telling me my car is fine. So I get this letter and make an appointment. Ok easy enough. I drop my car off and get a call back saying that is the issue and a part was ordered. They set me up with a rental then the hell began. Midweek still no part. Week later still no part. Two weeks then three. The dealership had my car over a month!!! Still no part. I get a number for Ford customer relations and give them a call after being told I would speak to a supervisor I get a voicemail for one Jeffrey **.Hoping for answers on whats going on. He calls me the following Monday even though I didnt leave a message initially because I was so mad I was lied to and he ended up leaving a message on my cell. I call him back THREE times and leave THREE messages and does this guy call me back?!! NO HE DOESNT. Needless to say his lack of responsibility as a supervisor was the last straw. I ended up I king up my car. Now over two months later the part is finally in. The big kicker. Ford REFUSES to get me a rental for that fix. So now Im stuck finding a way to and from work on a Monday. I will never ever work with Ford again. As soon as I can get out of this car Im gone and Ive already told as many people that will listen to stay away from Ford. The WORST customer service I have ever had to deal with.

I have really enjoyed owning my Fiesta! Its such a fun car to drive, the acceleration is perfect, it zips through traffic and I love my sync system. And I really love the mileage I get out of the car. I can get almost 2 weeks of driving out of a single tank of gas! Moreover, I love the look of it. Its very modern and cute. Some people might view its small size as a negative but I genuinely have never felt cramped from the inside.

I have a 2012 Ford F350 with 59,300 miles on it. The first transmission service is due at 60,000 miles so I took it to Spradley Barr Ford in Colorado. They advised me that all I needed to do was flush the system and NOT drop the pan to change the filter, that is not needed until the next service at 120,000 miles according to them. I said I wanted the filter changed for an additional $ 120.00 or so. Good thing I did because they found a bunch of metal in the pan. They are covering it under warranty, however they have had my WORK truck for TWO MONTHS and four days now due to a back ordered part. They have told me THREE times that it will be in soon, what a bunch of crap. Ford has rebuilt transmissions in crates available but they just said Too bad. So sad for you. You can wait. Ford is useless and has no customer service in mind. Previously I had a 2002 Ford F350 diesel for fourteen years (2002-2016), I guess Ford loyalty is in the trash. The dealer even said Ford is not supporting the dealerships, WOW what a statement. If I EVER get my truck back it will be sold ASAP and off to Chevy I go. Furthermore I called their customer service line (a misnomer at best) and what does Ford do? They send you a questionnaire that asks if the call taker was polite, helpful etc... Nothing about what is going on, nor did I receive a call or Email about it - poof its just gone. Ford has lost all concept of customer service. Good riddance Ford.

My daughter came to pick me up from work and noticed that our 1999 F150 truck was not sounding okay. After I got in and begin to drive, smoke begin to come up from the dashboard. Within minutes, the truck was consumed by fire and smoke that we barely got out of the truck in time. The truck was a total loss. It was very traumatic for me and my daughter. It resulted to a total loss on a vechicle that was paid off. I could not afford another truck or 4X4 vehicle, so I now have a car with payments. And I just got a notice in the mail for the recall--for possible tank fractures and fire. Great timing. I think that Ford is a big rip off.

Our Ford Explorer 2015 has an issue with the anti-lock braking system activating on sharp turns. Almost caused us to careen off the road and Ford wont recall or fix it. Stay away from this vehicle. We took it into a local repair shop and they said it was the sensors in the wheels getting clogged with film, but even after cleaning them the issue persisted. This is a serious safety issue that can cause a major accident if not fixed.

I’m a long time Ford owner. In July, 2017 the electronic power steering on my 2013 Mustang GT which had less than 40K miles, malfunctioned which in turn resulted in the loss of traction control, ABS and other electronic assist functions. After being informed that my warranty was expire, I was quoted over $2.2K. Annoyed that a low mileage car which was less than 4 years old could have an issue like this, I chose to drive it without power steering.Fast forward to January 2018, I brought the car to the dealership for an oil change which happened to lose all steering function while in their possession. The dealership explained that the car was a ticking time bomb and that I should be grateful that the steering didn’t go out while I was on the road. I was blown away because they never informed me that I would lose all steering in the original diagnosis 6 months earlier. I contacted Ford Consumer Affairs and they just filed it away and don’t want to acknowledge the issue due to the potential liability it can face for selling cars with faulty steering that are likely to fail on the road. Ford’s power steering issues are well-known, but the associated catastrophic steering failure is not. Basically, if you drive a Ford product and the power steering goes out, you are driving a death trap.

I took my truck to Sheehy Ford for a engine issue. Basically the truck would shut off while driving down the road. The dealer said we should replace the head studs, head gaskets, injector seals, fuel seals, oil passage seals. I was okay with all of that costing estimated $7000 and about 26 labor hours. That was 4+ months ago. They have had my truck for 4+ months. They replaced my radiator, why??? I dont know and the service manager doesnt know either. But Im sure Im getting billed for that somehow. Face to face I asked the service manager why they replaced my radiator. He said I dont know. I went to the shop to get some camping stuff out of my truck and was there for about 25-30 minutes. There were 6 vehicles in the shop and not one technician in there working. At one point a tech walked in the back door and grabbed an oil pan and brought it over to a van but dropped it and walked up to the front. I dont trust what they are doing mechanically to my truck. They in theory replaced my high pressure oil pump, but once it was all back together they had zero oil pressure. Did they replace it??? Well even the old oil pump was giving some oil pressure. I cant get a response from the service manager anymore and I had to call Ford motor company. So far Tina has done a good job corresponding between me and the dealer but Im not getting anywhere. Again 4+ months and over $4000 in rental car bills. I have yet to get my truck back and am still making payments and insurance on a truck I can not use. I wouldnt trust them to change my head light.

Backing out the driveway, I heard a loud snapping sound. I read about these problems before, so I pulled the car into the shop to have a look. I was thinking the spring never punctured the tire so I cut 2 inches off the coil to save the tire, and now upon further inspection, the other three springs have fractures in them so a replacement of all 4 struts and springs is a must now.

My overall experience is very great with this Mercury Mariner. I live in the northeast and I havent gotten stuck with this car at all. It is used, but it hasnt given me a problem. This vehicle has a lot of features that made me choose it. It was the first vehicle I test drove. I loved the sunroof, heated leather seats. I also like that it is AWD all the time. I enjoy the stock CD and sound. But I dont like the mpg of this car. It is a v6. I would have liked to have a navigation screen, a backup camera, and an information center with displaying mpg to empty and warning messages.

Despite everybody telling me not to buy a Ford, the 2016 Ford Explorer Sport fit my familys needs and we like the looks and performance of the vehicle so I bought one for my wife. On the way home from a day out celebrating Mothers Day with my family, the transmission went out on the freeway and we barely made it home. With only 4,000 miles on the vehicle, the transmission had to be replaced. In addition, the vehicle made a loud squeaking noise from the fans when you turn the car off, and the leather on the drivers seat is already starting to deform. The dealer fixed the transmission, but said there was nothing they could do about the seats or the fan squeak. They stated this was normal. I have owned a lot of cars in my life, and in no way is this normal.I then took the Explorer in for a routine oil change service, and the vehicle only had 5/32 left of tread on the tires. This seemed like very excessive wear for a brand new vehicle. A month or so later I took the vehicle back in to the dealer to have the tires looked at and they were down to 4/32. The dealer said that it was up to the tire manufacturer, and Hankook was only willing to prorate 25%. There is no way I should have to replace tires on a vehicle that is 1 year old with only 12K miles on it. Come to find out, Fords New Vehicle Warranty is also supposed to warranty the tires and should cover 60% of the cost. I called Ford Customer Relations and what a disaster they are. I went back and forth for with them for a month. They never called me back as they promised, and some of the reps were extremely rude.I finally get a supervisor who says that he worked it out with the dealership and that I will only need to pay $407.57 for new tires, and that Ford will take care of the rest. Not quite 60% but at this point, I just want to be done with this. I call the dealer and talk to the person I was told to ask for, and they know nothing about this. I have always tried to stay loyal to the domestic automakers, but I can see why people dont buy American cars. I understand stuff can happen to anything vehicle, but the service Ford has provided has been terrible. If they were great in handling these issues, I would be happy that at least the service was good and that they were taking care of their customer and standing behind their product. Clearly that is not the case and the stereotype about Ford poor quality and service is unfortunately true.

I like that the Mercury Villager has removable seats which makes it very easy for me to put my youngest daughter in and out of the vehicle and that it has a security system that can keep my car safe. However, the automatic windows in the back and also the front drivers window does not fully want to work all the time. That has been the biggest problem that I have been recently facing and kind of wished they would have stuck with manual windows. I would also make it where the back was bigger to put more stuff like groceries in the trunk.

I will definitely add images of my Ford F150 truck explosions and how quickly the truck burned up our home. My favorite Ford F150 4X4 $45,000.00 Lariat SuperCrew truck (which I usually park inside my home/garage) burned and exploded several times, burning down my home (especially half the home/roof). Flames and black smoke filled the home entirely. Ford advertised for years their Ford trucks are built Ford tough. My stepbrother, a 20-plus years New York police officer, worked many overtime hours at and around ground zero (after 9/11) and I decided to buy American, put money back into building the American economy after 9/11, help Americans keep their jobs in the car manufacturing business, etc. So I purchased a new 2001-2001 Ford F150 4x4 SuperCrew Lariat truck with the best intentions based on supporting the American economy after 9/11 and based on Fords advertisement for many years that Ford trucks are built Ford tough.Nevertheless, I found out at 12:30 am, August 10, 2006, after discovering my truck burning and exploding with flames shooting from the hood and quickly engulfing the truck, flames spreading and quickly covering my home, etc. Then years later, after being lied to and lied on repeatedly day after day, month after month, year after year, 5-6 years down the horrible road of complete fall out after a fire disaster and our lives have been completely disrupted, torn apart, traumatized so severely my health, family and a good decent spacious home, nicely furnished, great property and everything else has been ripped away and destroyed to a point of no return as a direct result of the horrible mistreatment, we were received by Ford Motor Co. and their investigators and representatives. We were told 5-6 years after the fire that Ford has had this problem since early 1990s and have allowed people to purchase their vehicles without sending customers recall notices; thus, many families and children have died in Ford fires and have had serious health issues that often lead to death as a result of the significant stress from dealing with the mistreatment by Ford and their affiliates, etc. See also Fire Under the Hood,” which discussed how a four-year-old beautiful soul, Blake Washington, died after the familys Ford Expedition spontaneously burned up in their garage. The family suffered for years after being mistreated, ignored, and disrespected so horribly. Blakes mom died 4-5 years later (around February 2009) from a broken heart, auto-immune system failure and many stress-related health issues spiraling from her losses. Around 2009-2011, I read an article written by Blakes mom and dad, Tanika and Juan Washington (a military family). They wrote a detailed article about how bad Ford and Texas Instruments treated them after their Ford Expeditions defect caused a fire and burned their home and daughter. When will the President, U.S. Congress, and responsible officials help all of us who have had our lives ruined and experienced significant losses as a direct result of Ford Motor Co., Texas Instrument, and DuPonts pure negligence and criminal responsibility of making defective products costing billions of dollars that they know cause significant loss of life, liberty, privacy, property and that has systematically destroyed the entire lives of many families?We need responsible officials to help, such as the, U.S. Department of Justice, U.S. President, Congress, the Southern Poverty Law Center, the Brenan Center for Justice and MoveOn.org, Change.Org and every human rights and U.S. Constitutional rights organizations and attorneys who are not afraid to step up and help make the lives better of millions of Americans citizens and millions of U.S. military families who have suffered profusely. As long as Ford Motor Co., Texas Instruments, DuPont, and all the Ford dealerships can get away with making billions in profits knowingly selling defective products that cause loss of life, health, property, etc., these companies will continue to do so without any mercy whatsoever on the American public. A little injustice anywhere leads to a whole lot of injustice everywhere. And when good people know that evil exist and fail to take action to stop it, then they too are just as evil as those committing evil act. This is nothing less than homegrown domestic terrorism: to purchase a truck thats like a ticking time bomb. You never know when it’ll explode.We learned 5 years after the fire by an expert in our case that when the gears start sticking in park or drive and you have to wiggle the gear handle to change gears, thats a sign that the vehicle is in trouble. Its a very, very small minor technicality that people dont even think twice about when they may have a little trouble changing gears from park to reverse or drive and most people are rushing off to get to work, home, etc., and never even suspecting this is a small signal to a major product defect. Ford would rather wait you out with their highly paid attorneys than pay middle class or working poor people any significant compensation to get your life back on track and make you whole after their trucks caused disaster.

Diff heater went... Had replaced... Over $1,000. Found out it was a recall online. Call to see about refund in March. They said had to do it before 12-31-2018. Have receipt showing it was done in Oct... Have 5 Fords. 2014 Taurus --- fine. 2014 Flex ---- door sensors bad alarm keeps going off!!! 2011 F-350 diesel 6.7 motor blew up 10,000 miles past warranty. Cost new motor over $10,000. 2013 E-250 van rear end went 49 miles before warranty was over. Thank God. Rusting like crazy. All door hinges broke. Steering box gone. I think Im done with Ford. They do not stand behind their company and when you call customer service they do not understand what you are talking about. Are rude and what better way for them to get you off the phone!!!! Very, very sad!!!

2012 Ford Edge. Electrical issues. Gas gauge sometimes works; ditto engine warning, over heating light, sun roof, transmission, brakes. Bought new 43,000. Gas gauge and engine warning I complained about to Heller then Perry while under warranty. Never seemed to find anything wrong (remember this). At 95k had 100k service done at Perry. Then tranny fails. Extended warranty (hassle) covered that.They didnt check cooling system, car warning light came on 50 miles from Las Vegas 114 degrees out. Went to Miller Ford in Provo UT. Just a radiator cap, two days and $600. Back to Perry, nothing wrong. Then turn indicator chimes come on, fan goes on automatically, cant turn off, then brakes fail. Send it to Heller now that it is out of warranty. Gee, gas tank sender unit is out (remember couldnt find anything wrong) 1000.00, fan motor bad 700.00, then in three days they cant find what is wrong with brakes - still waiting. Called Ford, they only go on word of dealers. I asked for a Ford field engineer (Ford first call said to ask for one). Ford field rep blew me off. So I have a 43k piece of crap that is unsafe and Ford blows me off. Any attorneys out there doing class action?

Safety Concerns with Ford Motor Company - 2/16/2013: As we merged on to Lakeville Highway, Petaluma, CA we began to accelerate and the vehicle revved but would not shift out of first gear. We contacted Ford Motor Company and the vehicle was towed to Henry Curtis Ford of Petaluma. My mother-in-law drove from Brentwood to Petaluma to pick up my husband, myself, and our dog. Sales manager William said he would reimburse her cost for gas and work on a rental if they determined Ford was liable for the vehicles issue.2/18/2013: Henry Curtis Ford contacted us stating the vehicle had a lot of codes they would need to weed through to determine what the issue was with the car (which is different than what the original receipt stated). Henry Curtis Ford said we could now have a rental vehicle and sent us to Enterprise. Enterprise rented us a Chevy Impala. 2/20/2013: Enterprise asked us to return the Impala and exchanged it for a Dodge Avenger. 2/21/2013: Henry Curtis Ford claimed the vehicle was fixed and could be picked up. Future Ford and Lincoln of Concord arranged to have the vehicle driven by Ford from Petaluma to Concord.2/22/2013: Per Future Ford of Concord, the vehicle would arrive at my work when I was off at 1:30pm so I should return the rental, which I did on my lunch break. Future Ford of Concord called to let me know the vehicle had an issue on the drive to Concord from Petaluma; it would not shift gears or accelerate. Future Ford of Concord picked me up and took me to Hertz to get a rental, a Mazda 3. I went to Future Ford to get my receipt from Henry Curtis Ford. The receipt basically said nothing was wrong with my car, no errors came up on tests, and it was returned. This is different than what my husband and I were told from the Service Advisor. I called Henry Curtis Ford and left a message for Joseph **. I spoke with the Service Advisor Andy ** at Concord Ford and asked his notes be thorough and include all communications with their technicians, any tests or maintenance performed, and documentation of our communications. I discussed my concerns with the Sales Manager William who appeared concerned about the situation. William assured me he would be able to reimburse Angela for the gas, but since she was not local, he would have to look into how.2/23/2013: Concord Ford detailed the Mazda 3 rental since it had a funny smell and Hertz is not open on Saturdays. 2/25/2013: I spoke with Andy ** at Future Ford to try and understand the issue and procedure to correct it. I called Ford Manufacturer and opened a claim. The claim was escalated and assigned to Leslie ** (866-631-3788, extension **, email: **). I spoke with Joe **, Service Advisor at Henry Curtis Ford, and advised him of how the receipt was written. He said he would fix it and send it back to us. 2/26/2013: I left a message for Leslie since I had not heard back. 2/27/2013: Leslie called me back on 2/27/2013 and stated a Ford script that they stand behind their warranty and asked if she could offer me a Service package to help with my trouble. I told her I was scared and I have never been in this sort of situation. I asked how long this may go on and she said she had no idea. 3/1/2013: I spoke with Andy ** at Future Ford. 3/4/2013: I went to Future Ford to check in on gas refund from 2/16/2013. William had not yet found a way to refund the gas, such as providing a gift card. William said he would have a check sent to Angela. 3/5/2013: I called Joseph ** at Henry Curtis Ford and asked if the receipt was updated or mailed. He said it had been updated and mailed but he would mail again since we did not receive. 3/6/2013: The Mazda 3 rental began to smell again, so I exchanged the vehicle for another option at Hertz, a Chevy Cruz. I contacted Ford and spoke with Leslie. I told her I was so upset and I wanted to drive my car and I was unhappy with the rentals. I pleaded to have my car fixed, replaced, or a buyback. She said she couldn’t fix it any sooner, so I said to go forward with the buyback. This conversation was really hard. I was literally to my breaking point, in tears, and she made me feel like I was asking a favor they couldnt fulfill. Leslie spoke down to me and said she couldnt control what they had at the rental agency and she could only file requests for buybacks, which could take up to 10 business days. Ford has the buyback starting on 3/7/13 and Leslie insisted multiple times in future conversations I requested it on the 7th. I didnt see a point in arguing, but I took notes and documented the 6th personally.3/8/2013: I spoke with Andy ** regarding parts and status. 3/14/2013: After another request had been made with Joseph ** for the receipt to be sent and it was not received (exact date of second request was not documented), I drove to Petaluma to get the receipt. The receipt was still not updated to the same information they had said over the phone; the only note that was added said the issue may be related to PCM. This was never mentioned to us during the time the car was in Petaluma; it was only something thought to be the issue after Ford in Concord had got the issue to occur in a picture they took and sent to a Ford technician, via their hotline. Rick **, Service Manager at Future Ford, calls to tell me they are still waiting on a part called the PCM, but it is on back order and they will not receive it in their factory until the 20th and have an emergency order to have it in expedited. I was in the Petaluma dealership and missed the call. I called Rick back upon leaving and left a message asking him to call me back. I called Leslie ** (assigned to my claim with Ford) and left a message. Upon getting home, Joseph **s receipt was received in the mail.3/18/2013: 30 days no vehicle, 8 business days into buyback request, and no follow up. I called Leslie ** and left a call back message. 3/19/2013: I went to Concord Ford, left a note for Rick ** to call me back, and spoke with William about the check for Angelas gas. He had her information and said he was still working on getting it made. I spoke with Andy **. 3/20/2013: I stayed home from work to focus on getting this resolved, 32 days in. I called Leslie and left another message. I went to Ford Manufacturer’s Customer Service to request my issue be addressed, escalated, or resolved. I spoke with a gentleman named Bruce who assured me I could get a call back from Leslie or her superior within 1 business day. Bruce was a very kind representative who conveyed a sincere tone and empathy. Leslie returned my call later in the afternoon. The conversation was really intense and it was clear she was irritated with me and felt she did not need to check in with me until she had more information. I dont even know how to write how this call made me feel. It was emotional and it impacted my judgment of Ford more than any of the issues I had with my car. I have never been made to feel as insignificant by a company as I was that day. There was no regard for my situation or remorse for them being the reason it was caused. Leslie was cold and uncooperative. End of the business day, Rick ** from Future Ford of Concord called to say they fixed the problem. I shared with him we are afraid of the vehicle and for our safety. I requested they leave the vehicle there since we will not risk driving it, or to tow it to our home. They said they would keep it there until they heard back from Leslie **.3/21/2013: I called Leslie and pleaded for an answer and she advised they had not returned a response and that the buyback request is dealt with behind the scenes and she will let me know when a decision is made. I asked why it was taking longer than the ten business days she stated and she said it can take longer in different situations. She said if I went through BBB, it would likely take 30 business days. She said she may hear back on Monday and she would call me then as she was out of the office on Friday and the weekend.3/25/2013: I called Leslie and left a message in the morning, a second in the afternoon, and called one last time in the evening, and she answered. She advised she did not have any additional information and would call me when she did. 3/27/2013: I called Leslie in the early afternoon. I received a callback in the early evening. Leslie said the buyback was declined and could not elaborate as to why. The response I was given after 15 business days was It did not meet your state’s Lemon Law requirements. Leslie ** offered to pay 1 months car payment for my inconvenience. She stated the check will be processed through the dealerships accounting department, which usually takes 10 business days.3/28/2013: Future Ford of Concord asked me to pick up my vehicle and they could not tow it as there would be an expense to Ford. 3/29/2013: I picked up our Fusion from Future Ford in Concord. My husband drove the car home. Prior to the issue, the vehicle seamlessly shifted through all the gears. Now you can feel a distinctive shift in gears from first gear through third. The vehicle now also has a rough idle as if it were under a slight load, similar to the air conditioner is running.3/30/2013: I went to Future Ford to ask Andy to update the receipt. The write up did not specify the issue is intermittent. Andy stated the car shifts hard since it is an adaptive transmission, which learns how you drive. This left me concerned on how they drove my vehicle when they put the 100 miles to test the replacement PCM. Angela received the check in the mail for the amount of $67.50. 3/31/2013 - 4/1/2013: The Fusion is in our driveway as we are afraid to drive it. I received a ticket in the mail addressed to my husband and me, stating we went through a tollbooth for the bay bridge on 3/20/2013 at 12:09pm without paying. The ticket said we owed a total of $29.00.4/2/2013: I went to Future Ford and asked to speak with the General Manager of all operations for the location. William said he was the General Manager of sales and could assist. I politely declined but gave him the copy of the ticket and waited 14 minutes for him to return. He tried to review the issue with me but I politely declined. He asked me to wait another moment. I waited for 2 minutes until he returned and brought me to the Service area to speak with a Service Manager. I politely declined and asked to speak with the General Manager of all operations for the location. Rick ** assisted me 2 minutes later. I advised Rick ** (General Manager of Future Auto Center of Concord) of my issues, concerns, and request for the buyback. We discussed the situation. He seemed to have a realistic understanding of my situation and advised he would attempt to bring the issue to the manufacturer’s attention again and contact me on 4/3/2013 to touch base or provide feedback. Rick also confirmed a check would be in the mail the following day for the Fast Trac ticket. I emailed Rick ** my letter for my buyback request, and the timeline (up-to-date timeline).4/3/2013: I received an email from Rick **: “Thanks for the information and sharing your concerns. I have spoken to our Ford Zone Manager for Fixed Operations and provided him your information. I have asked him to review the information and see if there is anything else that can be done. He has told me that he will be contacting you in the next 24 hours and will have the file reviewed, which may take a few days. If you could please shoot me an email when you hear from him, I would appreciate it.”4/3/2013: I received a call from Brian with Ford Motor Company who advised me of his meeting and conversation from Rick **. He stated he intended to escalate my situation and concerns with Ford Motor Company and request my file be reviewed again. He stated he would follow up no later than 3 business days. I replied to Rick **’s email: “Rick, Thank you for your follow-up email. I appreciate your involvement and pursuit of my concerns. Brian called after leaving the Concord Future Ford office and advised he would escalate my situation with Ford Motor Company. I should hear from Brian within the next 3 business days.” 4/4/2013: The Fusion is in our driveway as we are afraid to drive it.My husband and I were both excited and anxious to purchase a new car. The monetary commitment involved in this investment was daunting to us, so when making this decision, we naturally looked toward Ford, a company we have always trusted. Regrettably, the ensuing debacle we have become embroiled in to obtain a Lemon Law buyback has made us second guess the decision entirely. We feel it is apparent that there is a failure on the part of Ford to address this issue in a timely manner. According to the Lemon Law of California, part of the criteria to have the company buy back a vehicle is that the owner is unable to use the vehicle for 30 days due to an automotive problem that puts the owner’s safety at risk. This is exactly what has transpired, and yet we were denied by Ford Motor Company for the buyback request. As a result, we are now taking any and every action reasonable to obtain a buyback. Further, we have engaged in a grassroots campaign on Facebook, created fliers, and pursued other creative methods to inform the public of the poor treatment and problems we have endured by purchasing this particular Ford product.In order to rectify this negligence, please assist as follows (listed in order of preference): (1) get the buyback request approved; (2) exchange our current vehicle at no additional cost (unless the new vehicle is of a greater cost than the original overall cost including all taxes, fees, incentives, and cash down). We agree to honor the difference in mileage at a prorated price to ensure this costly imposition is resolved in the quickest, safest, and most satisfactory way. Thank you in advance for your help.

My experience overall was alright. My original salesperson was promoted and I didnt have a very good connection with my salesperson and a mistake was made with my loan documents. I decided to purchase a vehicle that I had been leasing. I liked that the Ford Fiesta was small and had good gas mileage. I also like the color and the size of the trunk. I wish it had a backup camera and some of the other features on the newer vehicles. I also miss the new car smell.

2013 Ford Flex SEL AWD bought certified used March 2015. Great car up until 70,000 problem after problem. On our 3rd ptu, amongst numerous repairs including but not limited to rack and pinion, control arms, carrier bearing, whole engine seal. This car has been nothing but a headache going back and forth to dealership. Half the time for warranty work (CPO Ford warranty) and the other half for problems arising from dealership lack of quality workmanship. I am currently going back because they fixed my blower motor but now steering wheel sits crooked. Car was not brought in like that. I am glad I purchased warranty but quality workmanship and parts would not require this much maintenance in opinion.

I have owned this vehicle which is a 2017 for one year. In that time I have had to replace the fuel system twice. Once for a catastrophic fuel pump failure. The other 1600 miles later. Ford swears it’s contaminated fuel. I believe it was done because the the repair was not completed correctly by Ford Motor Company. Ford will not back or stand behind their product. I will never purchase another Ford again.

My husbands 2015 F150 has a recall on the door locks. When it was getting fixed, we were contacted that two of the door actuators were bad so they needed to be replaced. It was never confirmed, by us, that they should fix BOTH of them. When my husband got a call that his truck was finished, they said they ended up fixing both actuators and we were responsible for paying over $550. I will be contacting Ford for a refund. Horrible service.

After 16 yrs of almost impeccable service my wifes 2001 Mazda Tribute XL engine failed with 165k miles. We got a lot of enjoyment and an excellent quality vehicle. So we started a search for a new product Toyota Honda Pilot, Mazda CX-5 excellent engineering and very dynamic, Ford Explorer. Mist full size SUVs have 3 rows of seats and are too large to fit in out 3 car garage. I was never really impressed with the Ford Escape 2010 and earlier. Tested a 2012 with 80k miles and it ran well but the dealer price of 16k was too high. Found another 2012 with sunroof and 56k miles. Not bad but 5k. Finally we tested a Ford Escape XLT FWD 4 cyl with 25k miles in mint condition. Bought in the spot for 14k from a private party (Craigslist), added Ford bumper to bumper warranty 4 yr 36k miles additional for $2k.This is an impressive high quality vehicle with good technology, excellent power, 32 miles highway 26 city. Since we bought in the past 3 months have not a single problem. Just delights & surprises. Kudos to Ford Motor Company for building such an outstanding well designed right sized product. Too bad the 2013 and on design new look like most oriental mini SUVs. I highly recommend this product to all my friends and foes.

My 2015 Ford Taurus was not completely shutting off after I turned off my car. The car was staying in accessory mode. I took it in for service and they said they could not find anything wrong. They told me I had to replace the battery. Diagnosis was a bad cell. I bought this car as a certified pre-owned and they replaced the battery before I bought the vehicle, they put the lowest-priced battery in the car. The date stamp on the battery was 4/2017, and another sticker that said 3/36 meaning 3 years or 36,000 miles. I assumed that 3/36 was on the battery but apparently that is for the car warranty. Per Ford Customer Relations and the dealership, the date stamp means nothing and the battery would not be covered. Just keep this in mind if you experience this same problem. They offered me two different batteries, both were way overpriced compared to an auto parts store. You are better off saving a trip to the dealer and paying a deductible ($100.00 for me) and just go to your local auto parts store, get a battery that they will warranty!

I leased a 2015 Ford Fusion in the fall/winter of 2014 and have had it for 3 years and it gave me no problems the entire time. I took it on a few trips and it was great! I just traded it in thinking I would try a foreign car to take advantage of the mileage that they advertise so I traded it in for a 2017 Kia Optima. Ive had this car for less than 2 months and it has given me nothing but trouble (electrical/engine related). Its been in the shop for 2 weeks now and I havent heard any updates from the service manager as to when itll be fixed, or what the problems are with it. Ive dealt with the roadside assistance, the service center, the corporate office and of course the dealership and Ive been sorely disappointed with every aspect of Kias customer service. Ive been treated like a number and told that if Im unsatisfied with the vehicle that I should wrap it around a tree and get something else. Im never purchasing from Kia again... I miss my Ford sooo much!!!

I was going about 15 miles per hour after taking off from a stoplight. The truck started bucking and I could hear a popping sound from the engine. I pulled over and opened the hood and noticed the COP vibrating loose. I drove it 3 miles to the dealer. I opened the hood again and the COP was completely broken off. This was the second time this happened. Ford will not pay or own up to it because they have since fixed the issue in newer vehicles. They are waiting for these to be phased out so they can save money by turning their back on the customers. I am a US soldier and its sad that I defend such spineless cowards!

As a leasee with Ford leasing, two vehicles, I am disappointed that Ford does not support account holders when trying to log on to their account... when submitting inquiries about early termination of a lease... converting a lease to purchase before an existing lease is up. Like other large corporations, Fords business model appears to basically be: For every customer lost, we get five new ones. Which follows the third world agricultural model of slash and burn... without sustainable crops planted. What we consumers need to do is collectively demand our sovereignty as consumers as written in Americas Free Market Bible written by Adam Smith... we.. the consumer decides fair treatment, not an overpaid executive core in the corporate board room.

I just read the posts and what happened to my truck was exactly what I read - 2000 F150 extended Cab, excellent condition, low mileage, parked for 5 hours, then spontaneous combustion. The engine looks like it was nuked. Though I am sure the Insurance will cover it, but not nearly the value of the truck or the contents that were destroyed. Does Ford provide any compensation?

Coil spring broke. No recall. Also, rust on all these models is rampant. Where is the recall on these coil springs?

I’ve owned F150 trucks for the last 20 years. They are usually the leader in design of different component upgrades from year to year. But I’m disappointed in them letting GMC beat them to the tailgate design they have. That’s one thing that’s really helpful in getting up inside the bed, that would almost cause me to switch but not likely. Tighten up Ford.

On May 9, 2016 in Manchester NH our 2015 Ford F150 Lariat spontaneously caught fire and destroyed itself and a car in the adjacent parking spot. The vehicle was parked a few feet outside our office window when smoke came pouring out of the hood of the truck. The truck was unattended, was NOT running, just suddenly started burning out of control. It eventually burnt to the ground, destroying the front of our office concrete walls, office windows, pavement, and the car next to it.

STAY AWAY FROM ALL FORDS AND BUT ESPECIALLY THIS DEALERSHIP. My daughter purchased a 2015 C-Max from a dealer in RVA. With less than 7K miles on that vehicle, something from the road (according to Wynne Service), popped up and caused a screen cover to fall off the vehicle (which tells me something about the quality of a Ford). With an opportunity to take care of a Ford Customer, and a 30K vehicle, Wynne Ford, its Service Dept, management and CEO decided NOT to take care of the customer. After receiving a call at 8 am from service mgr., my daughter was told that the part was covered under warranty. 4 hours later, the same guy called back and said that it would not be covered due to normal wear and tear. We were later told by a member of Sr Management that Service Mgr did not verify tech assessment, and that the tech was not qualified (RED FLAG)!! Sr Mgr continued to stand by not covered, however offered to sell part at employee discount and no labor ($148). I explained that the dealership should be making that right due to all of the customer service nightmare that my daughter had been through, so she said she would speak to the CEO of Dealership to see if he would cover it... He refused!!! And my daughter is a supposed VIP Customer...whatever that means for Ford!!! We also filed a complaint with FORD ConsumerAffairs, and again got nowhere. They could have cared less about taking care of their customers. SO FORD, you have lost 3 customers who are in their early 20s. No chance at ever regaining their business! Nice work! So, he could have kept 3 FORD customers for a mere $150, but instead, my daughter, and 2 other family members, will be trading in their 2015 FORD vehicles, purchased in August, for another Car and rest assured it will not be a FORD product!! Moral of the story is.... the expectation of Customer service is non-existent in this Dealership, or with FORD in general... Bottom line: Chick-Fil-A gives me Customer Service 100 times better when I order a $4 kids meal! Nice Job Wynne. Way to look out for your brand. NOT!!

Ford Fiesta 2013 - DO NOT BUY!!! Im stuck now after going to the shop 5-7 times for the clutch and shuddering... Finally told, sorry, nothing to do. I bought this car in good faith and they SUCK!!! Same problems everyone else is talking about. I only have 3,100 miles on my car. This should not be happening!! I got the lemon and they will not do anything to fix it or make me whole! So disappointed.

We own a 2004 Ford Freestar. Its been having transmission problems for a while. Ford, last year, sent out a recall. Every time we call the dealership, we are told that there are no parts available to do the repairs. Its been over 6 months now for this recall. My van has finally died and is now sitting in my driveway collecting dust. If I were just to drop it off, they would do the repair with what they have on hand but still say they dont have parts for the recall. Seriously? What do we do in this situation?

This car has faulty door latches that can stop working at any time. I now have my two rear doors held closed with rope, handle to handle. The front driver’s side door is stopped from opening with the seat belt attached to it. The driver must hold on to the door around turns to stop it from opening. Good thing my 2001 Jeep doesn’t have these problems.

My 999 F-350 Super Duty Diesel caught fire in the middle of night after being parked for 4 days and burned to ground, also burning a Chevy next to it!

The right front strut and spring assembly broke and punctured a hole in the right front tire on my 2002 Ford Taurus. This is a defective part and Ford should take responsibility and correct the problem.

Bought a new 2014 Ford Focus Titanium off the lot and within about 4 or 5 days my engine was already starting to shutter. I brought it back and they said thats just the way it is. I believed them sadly. Overtime it got a lot more aggressive, and finally they decided to look at my engine with only 20,000 miles. I had a recall and a few other things plus them looking at my transmission so they said they need to keep it a few days, and refused to give me a loaner car, or a rental.They did not call me, so I decided to call and I could not get a hold of the service adviser for the life of me. I even asked for the service manager and left several voicemails and he hasnt called me back to this day. Finally called corporate and they got a hold of the service adviser the next day. I had multiple things wrong, included a new clutch, bearings, transmission fluid, a part for my transmission (they werent very specific). Worst part is a check engine light never went on. He then said the parts will come in on Friday, so my car wont be ready until the following Tuesday, and yes... they still didnt want to give me a rental or a loaner. Well here comes Tuesday, and my car still isnt ready. This is about 13 days they have had my car. It is ridiculous, Ford will never own up to the problems people are having with their cars.

I have had a 2000 F-150 Lariat 4x4 Ford truck for 12 years. All has been fine and no mechanical issues - 149k miles. Today I drove down, rented a video, drove out to Subway and ran in to order a sandwich. I came outside and my truck was on fire (engine compartment). By the time the fire department arrived, my ole red truck was a total loss. Why would it just catch on fire? The engine was off. Its really a bummer as now I am out an expensive ride. Plus I had just spent $1,440 on tires for it a week ago. This truck has been maintained - regular oil changes and not one problem. Basically it was very well taken care of. It seems to me there was some kind of malfunction in the engine compartment after shutting the vehicle down. This should have never happened.

My Ford F150 Supercrew 5.4 had #3 at #7 blow out. I had a mechanic put one back in with a Helicoil for $50.00 and the other I bought a kit at OReilly, which they have 2 types, one for $30.00 the other for $60.00. I had a mechanic put it in for $45.00. They probably knew about that the heads were no good just like the tires they sold several years back. It would cost them a lot to destroy the heads and make new ones.

I faced several safety-related issues with a FORD FUSION 2012. When I submitted a request for repurchase/replacement under the Lemon law, Ford agreed to repurchase/replace a lemon I purchased back in May 2012. I was negotiating the replacement option when FORD decided to cancel the offer. When I spoke to an attorney, they told me that the due date for filing under the lemon law had passed and hence, I was not eligible for an arbitration process under the Lemon law.I was told that FORD had essentially dragged the process to make my claim fall outside the Lemon law window and now I am forced to hire a private attorney to file a lawsuit. The attorney I spoke with advised that this can get very expensive if FORD decides to fight it, as they have a lot of resources. As a consumer, I feel cheated by this company - first when I was sold a lemon and then when they cancelled their offer for no apparent reason. This is just an abuse of the system.

Ford did a recall back in April. We had to wait 3 months for them to develop the software fix with no rental, no reimbursement, nothing. We been battling them all week. The fix did not work, and now they are putting it on the dealer. Left the dealership today as they have no idea what is wrong with the truck, how to fix it and we couldnt negotiate another deal. No one will take responsibility and the truck is not drivable. Ford Customer Service department are completely useless, they have nothing but sorry, too bad. This is our 3rd Ford and our last. Unreal, that a company like that can issue a letter advising the vehicle is not safe to drive, and then do nothing about it.

On Saturday, November 14th, I came outside to start my car, the car would not turn and I had a notice to Service Power Steering Now. Just the day before the car drove fine no issues. I researched the issue and it is well known and also had a class action lawsuit against it. When speaking to Ford Motor Company, they had no desire to fix the issue because it was not recalled, although thousands of 2010 Ford Fusions have this issue. I spoke to the local Ford Dealership who has my car and the service tech said this is 99.9% not my fault and there is nothing I could have done to prevent this from happening because it is an Electrical System Failure. In trying to get the issue resolved for my American car, I spoke to several unpleasant representatives in the Philippines and they said there is nothing they can do and they can’t escalate my case.Ford stated that because my car is over $60k, it is not covered under warranty but this again is a well known issue. I would like for Ford to own up to their mistake while creating this vehicle and cover the expense. If you really think about it, Ive seen over 4k complaints in regards to this same issue, each one of us had to $1,800 to repair a part that was 99.9% not our fault. I need for James Hackett to consider recalling the 2010 Ford Fusion Power Steering for the safety of our children and families. What if my 9 year old daughter was in the car and it happened while I was driving. Ford is putting many lives at risk. And it is not fair that I have an American car and have to speak to someone in the Philippines regarding my vehicle. They dont care, they want a paycheck. The media needs to take on this situation, THIS IS SERIOUS.

I purchased a 2015 Ford F-150 Truck this year which the airbag light appeared on the driver’s side of the vehicle. So I took the truck in to Bell Ford for warranty work on September 1, 2015 to fix this problem. The service department determined that they needed to replace the wiring harness inside the truck which involved stripping the entire interior of the vehicle. This meant everything had to come out down to the metal inside dash, seats, console, headliner, carpet, door panels; everything was torn out of my $63,000.00 brand new Ford F150 Platinum Truck!During this process I made calls to the assistant service manager, Mike **, to check on the progress and also to voice my concerns regarding the extent of this repair to my new truck. I was worried about the reassembly because of the drastic solution to this problem. I wanted to ensure that the service techs would efficiently put my truck back together so there were no rattles or other problems created because of this extensive repair. I related to Mike ** that my main concerns were that after the warranty was up that it might have some issues with rattles or malfunctions on anything in the future. Mike ** said if he owned this truck he would be concerned too however he assured me that he had his lead tech working on my truck. Also he stated that his guy was the only one working on my truck because only one guy should tear it apart and put it back together for continuity.On September 17, 2015, I stopped by in person to check on the progress of this repair and discovered that the lead tech was not the one doing the repair it was a young lady that was inside my truck reinstalling all of the parts that were scattered around my truck. I asked Mike ** if this young lady was his lead tech and he replied no however his lead tech was overseeing her work which to me is not what I had originally been told. There was no lead tech or any other tech involved at this time and the young lady inside whose name is Whitney verified that she is the only one that had been working on my truck.I received a call on September 18, 2015 informing me that the truck was ready to be picked up. I discovered after inspecting what I could see that there were many problems with the truck. There were visibly cracked and broken parts reinstalled instead of replaced. I ended up with a punch list of 13 items that were evident to the naked eye therefore who knows what is wrong with what cannot be seen. I took the truck back to the service department that day however they told me to keep it until they received the new parts they had to order that had been ruined during the reassembly process.I delivered the truck back to Bell Ford on September 30, 2015 and during the time between the 18th and the 30th of September I had more issues that surfaced in the dash area that could not have been originally detected until driving the truck for a while. Therefore I determined that this was going to be an ongoing problem and that I was not going to keep this vehicle. So I traded it in because of the distrust and the lying and would never feel confident with this truck in the future.I had a meeting with Lee **, General Manager, and Mike **, Service Manager on October 9, 2015 in which I requested reimbursement for the amount of money I was out for the accessories for the new truck which were items that I had purchased for the F150 truck originally. I gave Lee an itemized list which amounted to $2,063.86. Lee explained that he was leaving for Hawaii the next day (October 10, 2015) and could I give him a couple of weeks to work on a resolution. Lee and Mike apologized for their assistant service manager, Mike ** lying to me about the service repair and that they did not do right by me and were sorry for everything.After Lees return from Hawaii I met with Lee and Mike ** on October 22, 2015 where Lee apologized again profusely for the mistakes and lying regarding this repair. There was some discussion again about the issues and Lee said he was not going to give me $2,063.86 to go away. I got up to leave and said, Okay then I am done and then Lee said, Arent you going to negotiate? And I said, Okay I want $1,999.99, and Lee replied, I will give you $1,000. I said, No I am done and left. In summary Bell Ford admitted to bad service and their employee lying however they are not willing to make it right to my satisfaction. If all the repairs would have been done correctly I would have kept the truck and not been out any money.

The car itself is great for a couple with no kids, not much leg room in the back. However, since the company has decided to cease manufacture of all of its small cars my opinion of the company has tanked. Not everyone wants to drive an SUV.

At the beginning of June I was lucky enough to notice that one of my doors was not closing before I left my parking spot. I had the car towed in to a Ford service center and was expecting it to have it fixed within a couple of days. I mean it is just a door latch (which they made out of PLASTIC by the way). After a few days of waiting I find out that they want to hold onto the car until at least September, for some reason they dont have this simple part anywhere in stock. Thats at least 3 MONTHS without a car that I am paying monthly and they are offering some rental car reimbursement for a small compact car which is only about $30 a day and I think the cheapest rental car is $35, nowhere near the value of the car I am leasing from them. If it was only for a week or two then I would have no problem with that. I have called them numerous times in order to work something out, maybe get the same value car rental compared to the one I am leasing, but they dont want to do anything. The customer means NOTHING to this company. You are absolutely 0 to them. As long as they are getting money from you they dont care how you are being inconvenienced.I had the pleasure of speaking to the regional manager of Ford in NY and she was utterly useless. The first time she called she couldnt even locate the car after I gave her the VIN and the dealership where the car is located. The second time she called she basically told me she cant do anything using her resources, another word I heard thrown around while on the phone with them. Its like they work on favors. She made it sound like I should feel privileged that they are even offering me a rental in the first place. She told me that the dealer can use their resources, again this word, and try to get the part faster or something. They are basically making me call everyone for them instead of them solving the issue. Its not my job do that, its theirs. Its the reason why they get paid. In my opinion this person gets paid for no reason and her job should be given to someone else that can actually help the customer. So to review: stuck 3 months without a car I am paying for, Ford is offering a partial reimbursement for a rental, Ford regional manager is useless (she does anything but manage). I will never in my life consider buying/leasing a Ford product again (including Lincoln).

I recently noticed that there was an area on my hood that was starting to rust. There was pitting starting on the hood. This morning I took the vehicle(2012 Ford Expedition) to a local Ford dealer. The body shop manager indicated that he would likely remove the hood and strip the paint. He stated that the hood is aluminum. He said that it would not be covered by warranty. I then contacted Ford Customer Care. I explained the problem and was told that it was not covered by warranty. When I asked about the Corrosion Warranty she replied that the corrosion must be all the way through. The only thing Ford offered was $300.00. The body shop said it would cost $900.00. I am thoroughly disgusted with Ford. It is the last Ford product that I will ever own. To make matters worse I read online that Ford has been experiencing similar problems with other aluminum hoods on other models.

Ive been driving a Ford Edge and found it to be an excellent SUV. It drives very nice and handles great. Its all-wheel drive, and was surprised how it just pulled out of the snow bank. It a little smaller than my Explorer and was worth the shot I gave it.

I bought a Ford car because I was tired of people in my community harassing me for not buying American. I previously owned a Toyota and a Mini Cooper. Sadly, Ford sold me a lemon. I took delivery on a Fiesta that came out of factory missing a wiring harness! I asked to replace this lemon. Instead, the service department at the dealership was sheepish about the problem. After a 40 minute wait, the workers emerged. They finally told me about the wiring harness after they said that it had already just been installed. Problem solved. There were other problems, but I racked up mileage and was told that my car is out of warranty, so Id have to pay for the repairs. Now, I have a key fob problem. Both the customer service representatives and the dealership are giving me the run around because replacement costs run over $250. Every time I get someone on the phone, their response changes. I was better off NOT buying a Ford.

Recently I realized that my air conditioner was not working. Took it to my local Ford dealer to determine problem and get fixed. The A/C Evaporator Core Discharge Temp Sensor was bad and needed to be replaced. The good news was that this part only cost $32. The bad news was that it was behind the dash which would require removal of the dash to install a new part. My cost was $1255. I contacted Ford and told them that this was poor engineering and the part could have been located in a more accessible spot. The customer service person acted very concerned and told me they would send an expedited email to the Ford dealer service manager because they would be able to help me. When I talked to the service manager she had no idea what she was to do for me other than charge me the estimated repair cost. Ive contacted Ford 2 more times about this matter and all they have done is turned their back on my situation. How does Ford think that they have no responsibility for poor engineered design? My Ford case number is **, but is apparently just a number and means nothing to Ford.

Our key was locked inside the car. I called them at 9:30 pm on 7/6/2018. They set up C&J towing in Madison, GA(50 miles away) to come unlock our vehicle and they would be there in 90 minutes. Two hours later I was told they would be there in 15 minutes. They never showed up and would not answer my calls. It was 4:00am before they called someone else to come out. Which would be 45 minutes before they would get there. Which they did show up and unlocked the door. We were traveling home from our vacation and had been on the road since 9:00am that morning. I really don’t understand why they called someone so far away to start with. VERY DISAPPOINTED in this service.

Intake manifold split and was replaced on recall in 2002, now it split again. I called and they said that there is no recall on my Thunderbird!! This is just wrong!!!

Didnt get the information that I need it to buy a car and the lady was kind of rude about how I got to go about it to get this cleared off my credit, I need a car. I need credit acceptance off my credit. Its not my bill. Its my sons bill

I own a 2011 Ford Edge with 60K miles. The entire SYNC system crashed, which has been an issue for FORD and this feature since they issued an extended warranty but not a recall. So therefore, since my warranty is outside about 2 months, Im stuck with a repair bill of over $1000 to which FORD will not even try to offset AT ALL. Totally unacceptable on a vehicle with such low mileage! Never had such an issue with TOYOTA. Shouldve stuck with them! FORD wants consumers to purchase their products yet they wont even back them! Its a shame. Theyve lost this customer for life. NEVER AGAIN.

The sync has never worked in the Ford. The dealer seems to be no help. I also hit a bird and it caused $3000 in damage to the front. They said they fixed it. USAA would said there was $1k deductible because it was an animal. Other cars would not get totaled by a bird. Now, they say there is a coolant leak. Should have bought a car that was not built so cheap.

Ford PTO failures with Ford Edge, Flex, 500, and Lincoln MKX - As a manufacturer, I am really disappointed with Ford, and this will likely be my last one after being a Ford supporter for years. I have spent $1,800.00 in maintenance on this vehicle in the last 12 months on replacing the engine fan TWICE and the engine fan wiring harness. Now, another $2,800 for the PTO / PDU / transfer case and power steering rack? Thats $5,000.00 in maintenance in the last 12 months. No thank you, Ill probably trade this in on a Lexus and #lastFORDever. Ford gets zero stars. I have had a case open with Ford corporate, nothing material has been done.

Ford continues to provide help to the nation as it has throughout history! This example of stepping up to use production facilities to expand their efforts for PPE products tells you what a patriotic company Ford is! Buy American!

I have had most of the issues mentioned in other complaint threads; and then some. Just recently, I had more Edge issues when three (3) ignition coils exploded under light acceleration. Brought car to my mechanic, since FORD has been expensive and fixes never seem to be fixes, plus vehicle is out-of-warranty. This round of repairs was first estimated at $800 but after coils were replaced - they blew again, as the computer was shorting and surging the coils. My new estimate is $2000 for the coils and a new computer. My Edge has 140k miles and I was pondering even fixing the vehicle. Since I was already committed to the initial $800 repair, even if I chose to junk it afterwards, I decided to go with the fix. I pondered trying to use an aftermarket computer but mechanic said vehicle would have to be towed off his lot, as he could not allow vehicle to be driven. Apparently it is classified as an explosion/fire concern. Mechanic was actually surprised that vehicle didnt catch fire when the coils burst under the surge when computer malfunctioned while I was driving it. Prior issues: This issue is second time that I have had to replace ignition coils; first time was around 60k miles. As I think about it now, I cant help but think that this computer may be the root cause of my other Sync related issues. Those issues include: Sync GPS doesnt work at all. Ford wants $300 to reprogram for 4th time. I refuse. Back-up camera not going off after car is removed from reverse and placed back in Drive. Frequent battery replacements due to high draw of electronics.Other issues include: 3 different doors had sensors (including latches) replaced. I had to pay $700 for each as I couldnt worry about wife being stranded with 4 yr old (at the time). Power steering has never seemed right but no fix other than topping off fluid. Car master brake cylinder failure (first time car was confiscated) also caused premature brake wear and replacement of rotors and pads. However, the main reason that I will NEVER BUY A FORD AGAIN is the customer service and constant assertions that this is MY FAULT and NOT THEIR FAULT.My brake issues baffled me. On my first three trips to Ford service, the service reps said that they didnt see, hear or feel any issues with the brakes; even with a published possible recall concern in their hand. They treated me like I was lying about the issue. On fourth visit, the vehicle was held as unsafe and I was given a rental car. Turns out that it was such a common safety recall that the part was not available and back-ordered for two weeks. The faulty master cylinder caused premature pad wear and rotors required replacement as well. Go figure that the pads were a few weeks out of warranty when they needed to be replaced again. While on the topic, FORD OEM parts are horrible. Ford Corporate was not happy with my call from the dealership and they did not comply with my demands to remove me from their mailing list. To make matters worse, I was billed for the rental car because of poor accounting between dealership and rental agency. Thankfully, I noticed the charge on my credit card statement because I was never told that I was being billed. Rental agency just billed the card that I was required to place on file for incidentals. I fought for 3 weeks between two companies before they found where THEY WENT WRONG. So now I am sitting here - writing this review - wondering what else will go wrong with this vehicle after this round of repairs.

I dont understand about how ford treats people that buy their car and just looks over it and dont do anything my self and have to fix things and on warranty. I dont understand why they treated me so bad and that people get stuck with a bill that your vehicles do work right and the transmission on my vehicles and you just dont care and your product make me not believe in you and hurts that I have family that works for Ford Motor Company and my father retired from your company.I am very upset and dont understand why you just make a vehicle and stand by your vehicles and your not and only out for your self and not for myself and other customers that buy vehicles from you and your gonna hurt so many. And this is not a good thing for you and I am not threatening you I am just voicing point on my vehicles that I have bought from Ford Motor Company. I dont know why you do this to your customers and also myself and the review people use will get back to you and you see what going on and hopefully you will stand by your vehicle and understand why your vehicle are hurting other and take care of the problems with your transmission and other things that go wrong with your vehicles. And show what things that you do to have to take off work and miss a day a work and not get paid and struggles with your vehicle and my as too. I will keep up the reviews.

I haven’t purchased a Ford in over 25 years. And after purchasing a new 2018 model, I will never buy a Ford again! Like many Americans in the late sixties and seventies I became disappointed by the shoddy workmanship of domestic manufacturers and made the switch to Japanese vehicles. I didn’t feel good about it, but the Japanese cars were cheap, ran well and parts were plentiful. Approximately three months ago along with President Trumps desire to get Americas back to work again, I took a second look at the 2018 Ford. I bought one, at around $41,000. Then on May 4th my driving world came to an end. I hit a rock and damaged the undercarriage causing me to need a wiring harness replacement. I had the vehicle towed to the nearest Ford dealership.When I inquired how long it would take to repair the vehicle I was informed the there were NO replacements in the parts division, or for that matter anywhere in the United States. No other dealers stocked even one, and the prospect for obtaining one was months away! I contacted Ford’s customer service department about two weeks ago. Three times I was brushed off with the ‘contact your dealer’ excuse, then finally one of your representatives hooked me up with a customer service agent that would be dedicated to resolving my dilemma. That was a joke. He called me one time but left no message or number. The second time he called he left his name and number. After that, I called him and left messages six times before finally reaching him. His attitude and condescending approach left little doubt of his non-concern. He offered no solutions and accused me of being the problem when he heard that I had damaged the undercarriage of my car. He mentioned that he did consult with his manager who stated that Ford has no program to address this lack of parts issue. He inferred that Ford wasn’t wrong for not stocking a replacement part, because if I hadn’t need a replacement then there wouldn’t be an issue! I would think that Ford would have a fiduciary responsibility to stock parts on new models. This morning my new Ford still sits in a service bay and because the windows were not closed due to no electrical connection and no tarp was put on the vehicle to protect it, the interior is now laden with soot and grit.The dealership employees were all very pleased and happy when I purchased my new Ford. But apparently that’s where it ends. Never again. Oh, by the way the assembly’s line on 2018 model that I purchased is still running, and new wiring harnesses like the one I need are still being pulled, but apparently these vehicles are for potential new customers, not for any current ones!

I was scammed when purchasing a used Ford F150 2007, total of payments $48,681.36. The paper work I signed didnt have that total on it, I would have never signed for a used vehicle for that amount. Thats a down payment on a house. Out of all the years of buying a vehicle I never was ever scammed. Like this, its now 2014 still paying $6,834.64. Santander purchase my loan from Citifinancial bank. Can anyone help with this matter? I write a letter to Santander explaining this matter and they took away 3 payments that I already paid. Scammed and helpless.

Purchased a Certified Pre-Owned Lincoln with 10,000 miles. Took the car in 3-4 times over 3 years for the SAME issue and they were not able to duplicate. Then, after warranty expires, they identify the issue and the bill is mine because they dont support it any longer. This is negligence and a lack of customer service completely. Ironically, I was just considering doing a trade in to another Lincoln before all this transpired. Back to Honda I go.

I have my Ford Raptor in the service dept for the cam phase issue which is a recall. I get the notice when my truck is out of the warranty, so guess what, Ford will not cover the cost, but to add to this injury they dont have parts available for this recall. My truck has been sitting in a Ford Service Dept for 2 months waiting on these phasers, with no eta. on parts, and no assistance. Ford may look good but they do not stand behind the product, Chevy will definitely be my next choice.

Called Roadside Assistance on Christmas Day due to a flat (which of course is a big problem since you no longer have a spare and the inflation kit is worthless if you have any sidewall damage). Here is what transpired. I called and they confirmed a tow in about an hour. After an hour they called back to inform me that they cannot tow me to a dealership that is closed. On December 25th there are no dealerships open in the country!!! I asked if they could tow me home as courtesy especially since it was Christmas Day. They said, No it is out of policy. FYI the Owners Manual states that roadside assistance is available 24/7. PERIOD! No other rules or exceptions.Bottom line they towed me 3 1/2 hours later to a tow lot in literally the worst part of the city from where I had to make home. Forget the fact that I spent 4 hours of Christmas stranded because of Fords unstated policies, missed most of Christmas with my family and my newborn first grandchild. All Ford showed is that their custom care is a fiction (and possibly a violation of several consumer laws as they do not disclose this to their consumers). Bottom line if you need roadside assistance good luck if you need a tow outside of Dealer Hours. They simply dont care about their customers.

I tell everyone I know to stay as far away from Ford as possible! They are liars and they will do everything and anything to ruin people. They will ruin your credit over $44.00 instead of contacting the customer. They tell you they didn’t have your phone number to contact you even though you have proof that you received a call and spoke with someone 2 weeks earlier. They are out to ruin people!!!

Purchased a 2015 Transit Connect XLT for our business at the end of December. Put on the road mid-January. March 18th the truck made a large noise and then died. We had it towed to the Ford Dealership where we purchased it. The dealership spoke to Tech Support for Ford.. Did a few things suggested and nothing worked. No one could/can give me a date about when it will be fixed. A new part was accelerated with no time frame delayed twice. The truck is sitting at the dealership. FORD CUSTOMER SERVICE has been USELESS. Their only answer is part is accelerated.I then went onto corporate website and emailed Tier 1 support who referred me back to the People I had been speaking too. The Service Reps that have never had called to tell us what is going on. No One Cares. No one can tell us when the part is due in. This week the Dealership took the part Ford was hoping would fix the truck from another truck and still it is not fixed. Again, no follow up from Customer Service. We have 6 Ford Trucks and have never had a problem. I will have to think long and hard before we will purchase another after this experience.

Before I retired we purchased a new 2014 Ford Edge. At 32,000 miles and 3 years old we had paint bubbling on the passenger side rear door where the door skin is crimped around the door shell. I took it to our local Ford dealership and it was scheduled in the body shop for a repair. Once completed it looked great. However, being a mechanic and building and painting street rods, I feared the corrosion would return. I voiced my concerns and was told the repair was guaranteed. At 39,000 miles and less than a year I returned to the dealership with more corrosion than ever. The dealership took photos and submitted them to Ford who denied any warranty. I contacted Ford and was told it had to have rust holes to be covered. Im so picky with my vehicles. I was furious. This was the first new Ford product I have purchased only because my wife wanted it. I am a 60 year old long time GM man. I WILL NEVER PURCHASE ANOTHER NEW FORD PRODUCT!!!

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

I called customer service on Oct. 3, 2017 and spoke to Ashley. (800) 392-3673. I was trying to find out some information about a transmission hose part # and asked who to speak to about this matter. She told me to pay for a subscription to Motor craft or go to the dealer. The dealer wants $100.00 to tell me about the hose. This is ridiculous as I just need to find out how many transmission hoses my expedition has. I am not a mechanic to even know what to look for under the hood. A bunch of morons and I bought Fords all my life as I am now 52 years old... Somehow I am realizing why my friends buy Hyundai and other foreign cars. Customer service is worth nothing as they are as ignorant and nonhelpful as the Ford Motor company.

Bought used in Nov 2014. After 3 days the smell of gas was overwhelming. Returned to dealer to discover there was a recall. It has been at the dealer ever since (9 months). Ford has been renting us a car since then! No word on ever getting it back.

I have owned a Ford since I got my license at 16 years old. I have had nothing but issues with them, and I always think - Ill just try again. I will not be trying again. The last SUV I had was a Ford Edge. 58,000 miles the computer crashed it. Barely made warranty. 75k I had 2 different parts of the transmission go back to back, within months of each other. Shift solenoid one time, I believe the computer to the transmission the other. $4,000 later! Now, I have a 2015 Ford Fusion, bought brand new. I work from home and really do not drive a ton, but average, slightly under. Has 50,000 miles on it. Its already had the same shift solenoid transmission issue, and now it is back in the shop again - computer crashed. All done! The service guys are great, but the fact that this keeps happening on moderately new vehicles is absolutely unacceptable!

Ford F-550 6.0: This engine has 23,000 miles on it. I have had to put an EGR delete kit on it pay for a gas tank problem that Ford knows is a problem. And it is still giving me problems. DOES anyone make a decent truck anymore???

I bought a 2005 Ford F-150 for my husband, Aaron **, as a coming home present from Iraq. We taped a huge red ribbon around it and waited for the Army to move the buses so he could see it. Just to have that very present take his life. He was 22 years old, with a 3-year old child, and the truck took his life. Not Iraq or terrorism, but here at home by one of the most trusted American names we have. It is believed and documented by the Criminal Investigative Division over Fort Hood that his death is indeterminable, but stemmed from a fire in the front engine compartment. Aaron parted ways in the early evening hours of September 10, 2008 from a 30-day field training mission to head home for relaxation. He walked in the door, cracked a 16oz Natural Ice and headed straight for the toilet. No less than 5 minutes he was talking to me, reiterating the day before him and letting his stresses unfold like duty does at this hour. I failed to remember that this would be our last conversation and completely failed to put all my trust in him. Instead of telling him I loved him, I told him we would be divorcing. That the stresses he held onto were quickly becoming mine and with that, he threw his ring, jumped up from the toilet and headed to bed. Neither of us knew that the fire would seriously sever that conversation. When I woke the following morning, I decided to not call him. He had been in training for the previous 45 days and I thought with the heavy sentence I laid on him, he might need a day to go fishing. I was to attend his only sisters wedding, since he could not. His redeployment date was nearing and he was to stay within 150 miles of Ft. Hood. The 11th went on like no one was watching. No one in the **s home was worried about anything, but football scores. I too was not. I did not know Aaron had taken his last breath, in our own home, with all that military training. No, I was the last one who believed Aaron was not breathing. I made a few mistakes in my lifetime, but this certainly was the largest. Army life, army strife, together forever, it is our life. 4 years have passed. Nothing has been the way it was the day before Sept. 11, 2008. It is more like a divorce that I had wanted at 24 years old. Who knows what divorce really is at that age? But now I battle my in-laws over our only daughter. I have rarely seen reality bite until I envision why Ford caused that fire in Aarons truck. I lost the battle in them. I lost my daughter to my in-laws and I lost Aaron. My heart grieves for Taylor, our daughter. She suffers without her father and her mother. I only wish I had words to describe the catastrophe Ford caused my family. But one day it will matter and all will see. My ambitions to become an attorney purposefully to convict Ford and all that they are capable of as an American motor company will guide me for the rest of my life. I ask God for mercy upon Ford - its creators and its will.

My car staked several times since last year and I did return it to Ford dealer in Rustenburg and my car is on 38800 kms but now they say failed to take my car for service and I was waiting for my car to be on 40 000 km and to my knowledge is that I should service my car on 40 000 km. The problem of the car started last year and is a return job. Ford is no longer reliable. Please assist me in this regard.

On December of 2010, I had transmission problems and we then had it replaced at Gates Automotive 73 Marway Circle Rochester, NY 14624; phone 585-247-3844. Then in March of 2012, we received a recall notice stating that there is a recall on the torque converter. So now that we received the notice this month that there is an official recall, they are denying the claim because it does not have specifics of the torque converter being the case, but does indicate the same problems of having park, no forward or reverse on van. I had them replace the transmission not knowing Ford was recalling it at that time because of it being two years prior to any letter. Now because the receipt does not indicate that it was a torque converter, they will not honor the refund on this job. I had spoken with a couple of individuals from the 1-800-232-5952 customer relationship center and still no headway. The company did not pull the transmission apart because no one knew of a recall. I would have rather paid for a torque converter than a whole transmission.

Recently the company I work for decided to go with the Ford F-550 for all of our tanker trucks. WORST decision they ever made! We have Ram 5500s that have had NO problems with the weight they carry. They weigh in at 17,000 empty and 22,000 full. The F-550s we have are overloaded right out of the box... sitting on the overload springs completely empty! They go through brakes every 15-20k miles as opposed to the RAMs every 50-60k. The Ford rides like a log wagon and sways like you wouldnt believe. Also, if you are looking for a more user friendly interior then the RAM is the way to go. The Ford will also make you want to find the designer and tie him to an ant hill the first time you go to do maintenance on this nightmare of a design! Both trucks costing about the same... go with the RAM. If you choose the Ford... Good luck!

The Ford 2005 is still working good. We purchase it in Newburgh, N.Y., brought here in 2006, in 2008 my son came down and needed a car and we gave it to him, he drove it from here to Florida where he moved. In November 2017 he purchase a newer car and pass that one to his younger brother and he brought it back to S.C. and it is still running good.

I bought a 2011 used Ford for my nephew. I have owned many Fords new and used. This car has power steering issues that has a recall, but Ford doesnt back it, so I have to pay 1400 dollars to replaced a steering gear. This car is dangerous. It goes out while driving making steering almost impossible. I will have it repaired and I will try to sell it. I will never buy another Ford product for myself or my family.