Worst car ever purchased, I purchased the car (2018 Audi Q5) from Richfield Audi a couple months ago and their staff does not understand the car or know how to fix it. I am unable to lock doors, the hatchback opens by itself, brakes make a rumbling sound. Richfield Audi has no idea what is going on and they don’t care. There are several more issues with car and called their Manager and he was going to have the service department call me and they never did. Previous to this my car was in the Audi garage for a week and only one problem was repaired, PLEASE NEVER BUY AN AUDI.

Audi Q7 is a great family car. It had the largest and most comfortable third row and is the most spacious SUV that we found. It is sleek and great looking from the outside while the interior looks modern and has the latest technology. The interior lighting also feels very calming. As for the upgrade options, we got the technology and sports packages which included nicer wheels, better steering and everything from GPS to do radio.

Ive purchased a brand new 2013 Audi S5 Cabriolet and took delivery from dealership in middle of 2012 with 4 years/50k warranty. 22 months into the ownership (at 9,500 driven miles) car started to pull to the side and required a wheel alignment at a cost of over $550. I was told that although the mileage was low, this wheel alignment is considered normal wear and tear. Although I strongly disagreed, I ended-up paying for it. Last week while driving, my front left tire completely deflated. After removing the tire in order to replace it with a spare I noticed that the inner part of rubber is showing steal metal belts. Next day I took the car to dealership and was told that:a) Car needs another wheel alignment (it currently has 19,300 miles on it). b) All 4 tires are under 3/32 (as measured by Audi Service Consultant) and need replacement even though they are rated for 50k. Since the car is still under warranty and since this is very odd that another alignments is needed and that I also now need to replace 50k rated tires on a car with 19,300 miles on it I called Audi Corporate office and opened a Case # ** with request for FULL reimbursement of expenses.Unfortunately Audi decided to decline my request, citing wear and tear. Im beyond of being disappointed and strongly disagree that this is normal wear and tear. After consulting with my legal counselor who has advised me that I have over 90% chance of successfully getting Audi to reimburse me for wheel alignment and tires and therefore, in addition to filing this complaint with bbb.org I will also be taking Audi to Small Claims court and will publish verdict with details of the case on as many blog sites as I can find. After all Im certain that Im not the only customer with similar problem and will make other consumers aware of possible issues/pitfalls they may be facing if they buy an Audi! Lack of responsibility by Audi after selling a luxury and expensive automobile in unacceptable and will not go unchallenged.

I purchased a 2021 Audi RS6 from the dealer then found horrible paint and body defects on the entire vehicle days later. Audi USA would not respond to my attempts at contacting them until I called them out on Social Media. Apparently, that’s the only way to get anyone to respond. Even still, I was told by Audi to “trust the dealer and their attempt to make it better.” So I did and it is even more so ruined. Audi has not offered any customer service when purchasing a vehicle of this caliber and price point. Severely disappointed.

We had a horrible experience with the Q7 TDI Diesel Buyback program (2012 Audi). The process was long, hard to figure out and not very customer service friendly. I felt I was treated like I did something wrong. All I did was buy a Turbo Diesel Audi. My family of 4 were left without a car for 3 days, before we had our buyback money to buy a new car as we only have 1 for all of us. Everyone was rude to deal with. When you spend this amount of money on a car you expect a certain level of customer service, we did not get treated well. I would not recommend Audi to anyone I know. And I will not buy another Audi.

Beware if you are an Audi owner. I love their cars but their customer service sucks! I have had the same part on my vehicle replaced every year for 6 years. No one could find out the problem so I assumed they would just keep doing this. Wrong! If you have ANY repair service done, even at the dealership, make sure you call up Audi Customer Service and get a Case ID number. The repair on your vehicle, even through a dealership, is NOT accessible to anyone else. In other words, unless you call up Audi every time you have an issue they will not accept that it even occurred. Receipts dont help.My dealership was repairing the part out of what they call goodwill. What is that? I thought they were repairing it because of a design or part flaw on their part. It should be expected to be replaced. I shouldnt have to be grateful they fixed my car! This last time the repair lasted a year and a half so the warranty on the vehicle and that part is over. Its only $1100 to fix a door seal! Maybe because they should last the life of the vehicle.

The models that Audi sells are good for driving and make everyone happy especially me. Anyone who needs a car should buy it. I love my car and it is the best ever. It is so fun to drive. I think I would never ever want to give it up for anything at all. The appearance of this car is very good. It has just enough roundness that anyone would like but has enough electronics inside the car that anyone who is technological will love it. You can have any kind of upgrades you want. If you want wifi in your car you can have it. If you want fancy tires you can have it. Heated seats yep thats featured too. Its really the Shangri-La of car dealers. The capacity is good. You can put as many people in your car that you can safely fit. The back seats fold down so you can put bigger items in your car. There is plenty of leg room and room for all your items.

I have a 2012 Audi A4 2.0. 80K miles. Last week without any prior symptoms my engine light goes on. I drive a few miles home the next day. My car will not start. I take it to dealer for diagnosis, dealer tells me the timing chain tensioner failed and timing jumped causing major damage to engine. Repair cost or new engine is estimated between six and fourteen thousand dollars. This is a known issue from Audi and there is a class action lawsuit for same issue. Looking for Audi USA to see if they can assist. Anyone had same issue or experience with Audi USA? Any recommendations.

I had an Audi Q5 and it had navigation moon roof, all wheel drive, fast. It had heated seats and I loved the car. It also had 20 inch wheels and was silver and black in the inside. The rugs were all weather and it was great in the snow. It had the S line which is a faster model and better options on the inside of the vehicle. I would of liked it in white but they did not have it. But it fit about 7 people good. 2 in the front and 4 in the back. My kids loved this vehicle. It drove everyone around perfect. It was comfortable. This vehicle I recommend to anyone. My family purchased one.

Back in 2017, car had EPC light illuminated, would lose power while driving, would idle roughly and then not turn on. Had it towed to Audi Honolulu. Found electrical wiring burning through to the gas tank (couldve blown up) and so they replaced the gas tank and the wiring at their goodwill more like to save a lawsuit. Anyways April 2019 now, same issues with EPC light, idling and losing power then it not turning it on. Got it towed to Audi El Paso. Apparently, cylinder 1 and 2 in the engine are at 0 psi compression and we need a new engine.Mind you every service has been done at an Audi dealership and its only got 60,000 miles on it. Told they wont be covering any costs and told by Henry at Audi El Paso he wont even provide a loaner vehicle unless we agree to pay $10-13k for a new engine. What a joke. My thing is why wasnt this issue found in 2017 when the car had the exact same issues? Its their job to fix the car right. I am going to be taking my claim further until I get results. Googling the same car and I see so many people with the same issues. When will Audi take customers seriously? Makes you wonder how many Audis are a safety hazard driving around and could blow up any second. My families safety comes first and it should come first for Audi too.

@audiofficial @Audi @vw @etron_audi @bbb_north_america @bbcnews @newyorkermag @nytimes @washingtonpost The worst car company that exists, I have dealt with many higher end companies that have dignity, accountability & responsibility. My mom could have died at Audi’s hands, to this day they keep saying we need to pay for a diagnostics test for them to even consider trying to figure out why the engine started to go around 30k miles, we have had to put oil in the car weekly to date and the most serious debacle: the gas tank imploded in the back seat because of where it’s located the entire back area of the car became gas soaked slowly. Audi could have cared less and we had to pay for it, the mechanic who worked on it used to work for Audi...He said if anyone would have been near this car with a cigarette/match it would have exploded. Deplorable humans and company, #zeroaccountability for a very serious situation. I still have not heard back, only from the bots & robots that respond that WE NEED TO PAY FOR A DIAGNOSTICS TEST. Despicable company. #consumersbeware

Bought this car brand new. I only had one issue during the 120K miles on it. Audi replaced the water pump at a oil change visit and then gave me extended coverage at no charge. (What Auto company does that?) The brakes do need to be replaced about every 25-30k miles. Routine maintenance is not terribly expensive. The car I replaced this car with is a Porsche Macan. I love the drive of the Macan but routine maintenance is very expensive. Spark plugs at 30K. Drain transmission at 40K. Plan on at least 1K per visit. The Audi was very dependable and a great car. My wife bought a 2018 S5 Sportback that is so much fun to drive. This is a great car company and look forward to visiting their manufacturing plant in Germany!!

Audi A4 2010 - I have a camshaft failure and have warranty service and Audi is stating it is not their responsibility to fix it based me getting an oil change from an outside dealer. This is completely insane to me and I will never own an Audi ever again. Ever since I have bought this car brand new, it has given me nothing but issues.

Audi has a wide variety of models from 2-door sedans all the way to SUVs. The cars are sleek and eye-catching with a very modern look. The dealer can do an upgrade for a price depending on what you want, they have a lot of options. The 2016 Audi Q3 2.0T Premium Plus SUV is my favorite. It looks awesome and can fit 5 people.

We purchased an Audi Q7 with 92,000 km on it from Sydney. We looked at it on the 21st March 2012 and bought it for the price advertised on the 22nd March 2012 with no questions asked. We were offered 3 year new car warranty for $3,500, which we paid up with also no questions asked. On the 21st, we were asked to pick up the car at 10 am on the 22nd. We came at 10am and the car was not ready. We waited for 2 hours. There was a problem with the Audi but they didn’t tell us exactly what, they just said it’s not a big deal. The day before, we explained to them that the car must be ready at 10am as we were driving to Melbourne. We were then approached by a group manager who said that we can’t have the 3 year warranty, it was a mistake and that we can have a 2 year warranty for $2,600. We did not want to accept this. Finally, they agreed to give us as promised 3 year new car warranty for $3,500 but the lady that does that was away so they promised the next day I would get the paperwork for the warranty from Anna Marie. Of course, I never did. I called 3 times and finally got the paperwork but it was for the 2 years, which is not what was promised. Therefore, there was a lot of emailing back and forth.After 2 weeks of having the car, the seat broke and the buckle broke cup holders jammed. We did a diagnostic scan of the Audi computer which showed engine faults and other faults. Vince ** from Audi Alto NSW confirmed there is nothing wrong with the car. Since the car was under the 3 month warranty Audi Brighton (Melbourne) had to get approval from Audi NSW, which has taken 3 days and I still don’t have my car. A week ago when I went into Audi Brighton, someone looked at the car and noted all the problems and made me an appointment for a week’s time. At this point, that dealer knew that the car was from NSW and that it was under the 3 month warranty but they didn’t bother to contact anyone in the meantime. So on when I took my car in, they said it will take approx 5 hours and will call me when done but they realized that they need Audi NSW approval. 3 days has gone past and my car is sitting in Audi Brighton and they still haven’t touched it. Both the dealers are lying and making up excuses. I am fed up with this. I just want my car fixed as it hasn’t even been a full month. I don’t think that it was appropriate that Audi NSW sold me a faulty car or at least didn’t tell me about it. I have not yet experienced something as horrible as this. What can I do? What are my rights? This is just shocking.

Audi A4 with less than 155,000 KM has already Timing Chain problem. Audi Canada and Timing Chain Action lawsuit is not willing to resolve this issue. I will be paying over $3000 in the repair bill. You will be wasting your time and money to buy Audi. DO NOT BUY AUDI. You will regret your purchase. Let your friends and Family know that. Do not waste your money on Audi.

I recently leased a 2021 Audi Q5 Sportback and after riding it for a couple of hours I noticed that the engine makes a whistling noise at low RPM (around 1500) when accelerating. This is loud enough that you can easily hear it on highways. Moreover, the turbo makes a loud hissing noise whenever I accelerate. I also test drove 3 more Q5s and they all made the same noises (both whistling at low RMP and high hissing noise). So, I took it to the dealership to exit out of my lease and they said since this issue is happening on all the cars there’s no easy way to get out of the lease and they can buy back the car and the sum of money out of my pocket was 11,000 dollars. So, I called Audi USA and they said they cannot do anything with lease termination and there was basically no way for me to get out of the lease without losing too much money. They suggested I should take it to my local service to thoroughly diagnose this and I did. They gave me a report that quotes: Customer states at low rpm there is a whistling sound coming from the engine. Customer went on test with shop Foreman previously. Technician performed road test and confirmed whistling noise. Technician scanned vehicle and found no faults or DTC pertaining to engine bay. Tech was able to test drive identical model to compare and found noise is normal and from wastegate opening high speed/ low RPM under load. Vehicle is operating as designed.So basically, the engine of a $61K German made car makes different types of noises, and they call it operating as designed and there is no good solution that I was given by neither the dealership nor Audi USA. So, if you are sensitive to random engine noise (this is by far different from cool sporty engine sounds) Id steer away from Q5. This is my first lease from Audi and will never come back.

Audi5000 runs smooth, the dealership sealed and were all very professional and never bothered you while looking. The salesman was very helpful and the finance manager was extremely pleasant to deal with as well and he as well did not hound the customers. The car has touchscreen navigation system, wifi connection and also the convertible top makes for an amazing driving event experience. Audi offers its buyers a variety of options for personalizing and upgrading their vehicle, such as headrest DVD players with remote, lift package, new touch screen radio navigation system, window tinting and new wheel upgrade that can handle the worst storms. The vehicle has plenty of space in the front of car and the rear passenger section is good for three people. Nice leg room and individual vents for each person in the car. I would definitely recommend to anyone whos considering the car purchase.

I took delivery of an Audi A8L that I purchased from Audi of Fairfield (in Connecticut) on September 1, 2011. I already owned a BMW 5 series and another car, but neither had all-wheel drive. So I wanted to get the Audi before the first snow. I took delivery on Sept. 1 only to accommodate the dealer, Audi of Fairfield, who wanted to close the sale in time for an end-of-month bonus. On Sept 1, Audi was offering $3000 to BMW owners who purchased an A8, but you have to own the 7 series, not the 5 series. Six days later, on Sept. 7, Audi of America extended the offer to those A8 purchasers (like me) who own a BMW 5 series. Neither the dealer nor Audi of America feels the least bit obligated to extend the offer to me. If you bought a $20 shirt at a department store and it went on sale 6 days later for $18, there isnt a department store in America that wouldnt give you the $2. But it seems that when you buy a $90,000 Audi 8L from Audi of Fairfield and take delivery earlier than you needed the car to accommodate the dealer, neither the dealer nor the parent company will extend to you a $3000 rebate that you become eligible to receive only six days later! I want to sue the **, perhaps by claiming that their behavior violates the covenant of good faith and fair dealing that courts in most jurisdictions read into contracts.

A4, A5, A6 models. This is a luxury sedan wth lots of great features and an upscale interior to match the beautiful exterior. It drives smoothly, and is very low maintenance... There is no need for frequent repairs and no major issues to worry about. The Audi A4 is an upscale sedan with a beautiful, sleek exterior, and a well-designed interior that makes the cabin surprisingly spacious for a car its size. Theres no lack of attention to detail given to the interior cabin, with its wood and leather finishes. This sedan, though it appears to be a smaller sedan, is surprisingly spacious. The interior cabin comfortably seats five passengers, and even those who are taller still have enough leg room to move around in. Even though the car comes loaded with many features that would be upgrades on other brands, the Audi A4 offers its buyers a variety of options for personalizing and upgrading their vehicle, such as engine power, sunroof, and interior finishes.

We bought a 2015 A6 7 months ago. This car rides like a dream, has power and comfort. But, you would think as much as you spend on these cars the service would be a lot better. We had our oil changed at Cavender Audi in San Antonio and they would not even reset the oil service alert (you are unable to do it yourself in MMI). Then when your complimentary data service runs out after 6 month you have to pay $800 for 30 months. Toyotas Entune is free, Fords, SYNC is free and I am sure there are a lot more companies that provide complimentary service like this. Chevy allows you to use your current phone data plan which costs $10 month. So bottom line the car is outstanding but as much as Audis cost they could at least give you complimentary data or at least let you use your phone company.

I leased my Audi Q5 on February 2021. For the last month and a half my car has been at the dealership 3 times due to it not starting consistently. Several alarm lights also showed upon the dash along with the engine light. Due to all of this I did not feel confident driving, so I notified the person who took care of my lease. This has been the worst customer service I have received in a dealership. Both Audi headquarters and the dealership neglected to do anything to remedy the situation. The only thing they offered was to attempt to sell me another car which of course, entails paying more money. On top of that in order to end the lease early I was being asked to pay more money as if I had caused the problem in the first place. Audi did not attempt to compensate me for all of the issues that popped up nor did they help me to lend a car as I awarded results. Absolute worst dealership and worst customer service (Audi South Orlando). Completely washed their hands and tried to shift the burden onto me. Very careless and neglectful. Don’t waste your time and your money with Audi.

There are so many different models that Audi offers, ranging from speed to performance to fuel efficiency, you are bound to find a car that fits the needs you have. The appearance and features range so greatly, it seems like they have a car for everyone, ranging from what you want it to look like to what it should be able to do. The options that they offer seem to be endless, and all the features and customization options make it seem almost limitless which is awesome. The passenger capacity of each car will range from the next model of sorts, but it can fit any needs you have really, whether it be carpooling or just for fun.

Car has 20k miles. It has had key fob unrecognized, have to walk away, come back, it works. Ive had engine shut off on highway due to overheating (thank God I was next to the shoulder lane). My check brake light indicator comes, lights up on the dash, brake lights however work fine. Dealer so far has added antifreeze (it wasnt low to begin with - just above min) cant find problem with light, would have to tear car down. Then I was rear ended at stop light, 8k in repair done by Audi, car now vibrates. Took it to sunny side Audi bodyshop, they sent me to Sunnyside Audi dealer in middleburg OH, (place of purchase/service) and they try to sell me tires and balance after saying nothing wrong with car alignment. Cant guarantee me that it will fix the problem. I did NOT have a vibration problem before being rear ended.I called Audi America, they sent me back to dealer to try to work something out. My tires have PLENTY of tread left as I used winter tires for at least 8k miles of the 20k. Just a horrible experience with the car, with the service, with the repair work of Audi manufacturing, sunny side Audi service, sunny side Audi collision center. Ive owned Honda, Toyota, Ford and Acura, not had any problems. Acura replaced a 600.00 part under warranty. It failed 2 years later after extended warranty expired and they fixed it again, free of charge under good faith. Audi should learn from this. Im going back to Acura. Im not unreasonable. I offered to pay for tires if indeed it takes care of problem. If it doesnt they should. As I said it 100% did not shake/vibrate before accident. The other electrical issues I just deal with until lease end.

Audi A4 2.0T - 69k miles and Im in the hole almost $8k!! Bought the car certified pre-owned with 32k miles. Keeping up with all recommended maintenance and caring for the car inside and out, this vehicle has been nothing but a lemon. Its been on a tow truck 4 times in 3 years. In the shop 6 times outside of regular maintenance. Cylinders replaced. Pistons replaced. A/c gone twice! I can go on... I dreamed of having this car, and now I cant get it sold quick enough. Going all American! Shame on Audi for poor design putting Turbo on a 4 cylinder car and straining the ** out of the engine causing parts to weaken faster for replacement. Overpriced car doesnt even hold value. Never again! That just explains why there is so much inventory of Audis for sale everywhere. People cant get rid of them quick enough.

Audi Financial Services is the weakest link in your organization, and needs fixing. First, I explored purchasing my Audi A8L at the end of my lease. The forms were to be mailed to me, but I never received them. Second, I then explored selling the car to CarMax, and received a purchase quote of $54,022 on September 29, good through October 6.Third, on October 1, I asked Audi about a 1-month lease extension, gave my credit card information, but when told of the amount ($2,164.42), I canceled the request at once. Your agent didn’t cancel as I asked. I’m now disputing that amount on my credit card. Fourth, when I tried to sell the car to Carmax on October 5, Audi sent another purchase quote — adding more than $4,270. I refused this exorbitant second quote, as I was within the time parameters of the first quote. After five hours of conversations with Audi agents in three states, Audi agreed to stand by the original purchase quote. During those five hours, however, I was often faced with “waiting for the next available agent” up to 20 minutes, voicemails, and agents who could not make decisions and passed me off to others. I needed one agent who could respond quickly and make a prompt decision. This litany of poor customer service is abysmal and unworthy of Audi.

Dear Customer Care, I am an AUDI A6 User and would like to express my view how AUDI INDIA is and how their Service center and how they are malfunctioning and ruining the name of Audi. I have been using the Audi A 66 past 7 years which is now 86000 kms been running but now the service centres are just malfunctioning the customers with very high price, making problems in the car and then expressing then the said parts needs to change or else they cannot do any thing.Audi India has created a customer which is just for a name sake and cannot do anything. The name says as customer care which means for customer but they are saying the words of Service centres and nothing else and also one of the executive told me he cannot do anything. Then why Audi India has created a CUSTOMER CARE. Its better you remove that and close that customer care and make it customer information centre.I sent my car for a regular service and on the receipt of the car after service i noticed that an error is showing on my cluster which says oil level is low so i immediately complained the service centre and asked them that you charged me for the oil change etc but why it is showing which was not showing earlier. Then they took the car back and after 5 days they said I need to pay Rs. 125000 to change the cluster so I am so upset that it was not there before service and after they service they deliberately make the programming in such a way that this error showing and now make money from the customer.At the outset so called customer care is also cannot do any thing. After my complaint the service team relation ship manager is calling me and saying that this error was there past one year and now showing. Is it possible? Also she is claiming that we can get it verified but the question is from where can i verify this? When i ask the same question to Audi India customer care they also says what the service centre says is right. What does this means, as I have all the rights to make sure what the problem is and get it verified but there is no answer with any one.It seems nobody at AUDI wants to address the concern and leave the customer at a mercy that either I pay or get rid of the problem or i close the issue. This is the kind of service level AUDI INDIA is doing and your dealers are killing the Audi India Image. I wish i wouldnt have purchase the Audi and it is my worst decision to buy Audi Car now. I am not going to recommend this car to any one and will also put on all the forums so that all the future buyers should understand the After sales service support that Audi India has. I also wish i would have been in Europe or USA where the law is such that the Audi India has a responsibility to answer. This is it. Thanks. Jai **

Everything about Audi is fantastic. I am not familiar with other cars made by this brand, but I have seen commercials that seem like Audi has good variety in their body styles. Its appearance is very sleek and stylish, with a great deal of technological features while youre driving. I love both the handling and technology of this car. Upgrades are a breeze. They come easily and quickly and personalization is key to this company. Each car seems tailored to its driver. Passenger capacity is fine. It holds the amount passengers that I need for it to carry and it does so comfortably. All of its features help the ride to go smoother.

Audi service is wonderful and first rate until your car is out of warranty. Then it becomes very expensive to maintain. The car still handles well as holds its value but frequent repairs are needed and they are always costly.

I really liked this car until something bad happened. One of the nice features of the Q7, or most any other high end SUV is the ground radar which helps you park and warns you of objects in the road. This is especially important in a large SUV where you have limited visibility. But this feature did not work on my new 2017 Audi Q7. While parking, I ran over an object that sliced open the oil pan. It looked like someone had taken a knife to a cheap aluminum beer can. I thought how could an SUV have such a cheaply made oil pan? I know one doesnt take a Q7 off-roading every day, but youd think you could do it every once in a while, no?Then more bad news when the Audi shop told me that I had to also replace the oil pump. I was stunned by this as the oil pump is up high and wasnt touched at all in this incident. I have asked and still do not have an adequate response from anyone at Audi. Does one have to replace the oil pump anytime the pan is removed?Next problem was that as I had no idea the oil pan was sliced open, I drove less than a mile back home without any oil in the engine. At first there was the typical light on the dashboard indicating that I should replace the oil. I thought that was strange with a new car but I was almost home so I continued. Then just when I was turning the last corner a larger warning came on to say that I should shut the car off as it was out of oil. Which I did seconds later. But now I am concerned that the motor is damaged and the warranty violated.Anyhow, now I have to pay a couple thousand bucks to get my new Q7 back on the road, not to mention my concern over the health of the engine in the future. I think I should junk the car, but I paid an awful lot of money for it. This whole thing is partially my fault for running over the object, but I really think that Audi oversold the intelligence and robustness of their new Q7.

I took in the car as the windows smash and grab gets scratched out every time I open the windows (all of them). Then they lied to me and said its the type of rubber Audi uses which scratches all their windows so they cant help me or change it. 2015/04/14 - My car is new and its not even a month old and it is flashing oil change. Response was a sorry and they took it in to be fixed. 2015/11/26 - My car went in for a service and they smashed it and had to wait until January driving a smashed car. Brand new car now turned into a smashed one and I must just accept a sorry???Response was: It is regrettable that your car got damaged whilst in for service. We do sincerely apologize for the mishap despite us taking extreme caution with our customers cars. Please understand that we do not plan these things but they do happen at all dealerships. We are transparent and accept responsibility for the incident. I have arranged for your car to come in around the 2nd week of January 2016 once everything returns to normal. And then they ask me not to rate them with Audi SA - May I please ask that you do not participate in the survey with IPSOS should they decide to call you. May I ask that you rather participate in the survey once we have repaired the damage on your car? This rating is very important to us and I think the whole experience has been tainted by this unfortunate event.Now I went over a month ago as here is a list of problems. Loud sound when I hit the brakes and go over humps, the car cuts power when I drive it, the car doesnt lock, the dashboard and speedometer switches off while Im driving, when you put the car on reverse it does the opposite and when you put it on drive it reverses before it moves forward (at my sons school when I put it on drive it reversed into another car). The soft top needs to be tightened as well, no rain sensor as well, its as if electrically it is messed up.Over a month ago they asked me to bring it in and one of their technicians drove around Sandton to listen and also said he knows what the problem is so I need to book it in and it will take days to fix it. I asked if I will get a loan car and they said ok. When we went back to their office where they said the booking agents were in a meeting and I must just leave my number, they did phone me and booked it in for the 8th of June. When the car started not locking I phoned them again as I was very worried then Ismail asked me to bring it in this Monday, I asked for my loan car and was told I will never get one as the previous guys did not even book a loan car for me and if I want to wait then they can only fix and give me a loan car in July.Clearly Audi doesnt care about the owners safety. I decided I have to take it as I fear for my life, I dropped it off at Audi on Monday morning and even today I havent got feedback as to what is wrong with the car??? I really thought the technician that drove with me said he knew where the problem is. I really want Audi to give me my money and take their car back. I seriously dont think its fair that its their technical fault and I must suffer!!! Now I phoned at 7h25 today to speak to Ismael or the dealer principal (was told Ismael is around but they cant get hold of him and the dealer principal will be in around 1 pm). I still dont know what is wrong with my car or HOW IM GETTING HOME TODAY as I had to take Uber to come to work and drop off my son.

I was sold an S4 Avant (V8) by Finchley Road Audi, UK, 31/8/2011. I paid 27,000 cash, it had a cracked grill, back window washer wiper did not work properly and 6 weeks later, I had put 4 new tires on it, had to pay for the grill to be fitted, parking sensors didnt work, got no history of the car for 3 months, I took it to Portsmouth Audi. They had to replace the back brakes as they were very dangerously low. Then on 9/3/2012, I get a letter telling me that Lombardi Finance owns my car. Ive never paid so much for a car in my life and have turned into a nightmare, worry and upset. All I want is a car without this bad salesmanship. Can you help me get my car replaced please?

I purchased a 2003 A4 Audi in 2007. On its first year, the engine and the radiator leaked, the engine bolts broke, the front axle cracked and the computer never works correctly. Also, the interior items were busted and the alarm died. I spent more on repairs than the car’s worth. When I contacted Audi of America, they did not respond to me.Sonnen is just as bad. They have very poor customer service and they lie about parts they say they fixed, with which I have proof. The whole experience with this car has been a nightmare as there is always something wrong with it. I have barely driven it.

I traded my Mercedes for a gorgeous brand new 2012 Audi A8 L. My nightmares with Mercedes pushed me away from ever buying another Mercedes product. But the nightmares have returned. 3,700 miles EGV failure. Audi came and towed it to the dealer. Parts had to be ordered from Germany. 5 days, 10 days, 14 days of waiting. Wrong parts arrived. After pushing them to pull one out from another A8 in inventory they finally agreed. In the meantime, I was offered to drive a new Infiniti M series from another dealer because all of the 15 Audi loaners were out. I didnt miss my A8 much because the Infiniti was amazing (note to self...).4,500 miles and the navigation screen wouldnt rise from dash because of a motor failure. 3 days of downtime. 7,000 miles - My dash lit up like Christmas lights due to a mysterious computer glitch. Towed again. 2 days of downtime. Mechanics couldnt find cause. 10,500 miles - Trunk doesnt open due to a motor issue. 1 day of downtime. 14,000 miles - Right side Hella made headlamp housing needed replacement due to moisture build-up. This happened on my Mercedes too at 22,000 miles. I have never experienced any problems with Koito or Ichikoh headlamps. 1 day of downtime. 16,000 miles and its Christmas lights again. All lit up and no engine. Towed again. A sensor was replaced after 2 days. 18,200 miles - HVAC failure. Aluminum die cast compressor clutch cracked and needed replacement. Since then a slightly noticeable noise when operating. It used to be dead quiet. Dealer disagrees... 19,000 miles - Super annoying rattling and humming coming from passenger side door. Loose component found in window regulator. Simple fix.I guess this is a common situation with Audi quality and reliability. For a price inching near $105K, I expected a high quality product. I was wrong. My decision to ignore all the consumer review agencies was indeed a stupid thing to do. All of the repairs were done under warranty. The time without my A8 due to quality issues is ridiculous. The headaches of going back and forth to the dealer is unacceptable. Its the very last Audi I will ever own. Colleagues and friends never have issues with their Lexus/Toyota, Infiniti/Nissan, and other Japanese makes. My 2007 4Runner with 77,000 miles had absolutely ZERO problems. My 2010 997 had a few issues but nothing near my Audi. My brothers Acura TL has had zero issues. Ive decided to get rid of my A8 this month. Im going for the Lexus LS F Sport. It may be a bit boring compared to the Audi, but Im tired of wondering whats going to breakdown today! I am convinced the Germans should rely on Japanese suppliers for electronics! The Germans have the greatest ideas but theyre poorly executed...

I have been a customer of Mercedes for many years and decided this time to buy an Audi as I have a big dog that likes to travel with me so I tried the Q5. The car itself is fine but the service and follow up from Audi is horrific. The GPS system has never worked on the car, the maps are all outdated. When I called to get it updated I was told it would cost $795! to fix something that never worked on a brand new car! The same for spare keys (if you happen to loose a set) - $600 to replace! There is never a loaner car when the car goes in for scheduled maintenance and the staff (Audi in Osborne Park, Western Australia) are abrupt and apathetic. I will never buy another Audi in my life - back to Mercedes for us next time.

For many months I’ve had issues with the Audi website. Trying to pay my car payment online is a hassle and becomes a giant waste of time each month. The online financial services portal on their website always has issues and makes it impossible to make your payment online without calling customer service. When you try to get a hold of anyone through the phone whether it’s Audi or Audi Financial there’s an extremely long hold time, and if you take advantage of the “call back” option they have you may be able to get a call back days or even weeks later in some of my personal experiences. As I’m writing this review this issue still has not been resolved. If you are looking to finance your vehicle through Audi Financial, or care about having a good customer service experience I would highly suggest you rethink choosing Audi. So far I have enjoyed my vehicle and haven’t had any issues as a first time Audi owner, but this customer service experience will definitely be a huge part of any future decision I may make about purchasing a vehicle through Audi. Customer service and online ease of use go hand in hand with a quality vehicle, especially when it’s a luxury brand.

Ive had nothing but problems with my Audi S6 since I bought it. Dealer just replaced 2 leaking high-pressure fuel pumps and 5 fuel injectors a couple weeks ago. I was driving home after I got it back and smelt gas but didnt really think much of it at the time and thought it may have been something I was driving past. The next morning when I was letting the car warm up and getting my kids ready for school, I noticed the gas smell again and saw the car spewing gas from the engine. Car was towed to the dealer and they said it was a fuel injector failure. Called Audi of America and they basically said sorry for your issues, but just deal with them; we dont care about you or your kids, in short. This car is unsafe and Id just like to warn everyone of this failure and the way AUDI responds to the problems. The car was running with no warning that fuel was spewing from the engine! Hows that for engineering? If only someone drove by and threw a cigarette butt, or I drove the car and the leaking gas ignited. This is now 2 fuels leaks; one right after the dealer fixed the other. Oh, let me also mention that the AUDI dealer had my car for 4-months to fix the first fuel leak! They were arguing with me that it was a bad battery in the car. It was only after some techs were sent in from another AUDI dealer that they discovered the fuel issues.

Evidently this problem is well known now and we are looking at an engine replacement as a result of a failed timing chain tensioner and the jumping of the chain. The class action lawsuit and settlement only entitled claims if made prior to Jan 25, 2019, which makes no sense given the issue continues to plaque owners of these vehicles. The treatment of this issue represents gross negligence by Audi. Why, in the case of the excessive oil consumption issue, will they pay $4k to execute a stage 2 overhaul of the engine and at the same time, with regard to catastrophic engine failure, not to the same next right thing?? This is really funny - we had the issue with the oil consumption fixed in the present failed engine. I wonder if well have the same issue with a new (used) engine with an updated tensioner and new chain?

I have always believed in the Audi brand - the prestige of a German engineered vehicle was something I aspired to drive. Two years ago, my mother bought a new 2012 Q5. This was when I set my mind to buying my own Audi. A little over a year ago, I bought my first vehicle, a used 2010 A4. I could not have been more thrilled, and always offered to drive friends and family around, just to show off my new ride. From the moment I purchased my A4, all I could think about was buying the next Gen version or even the new A3 that I ogled over at the Detroit Auto Show. Unfortunately my perspective on the quality of an Audi built vehicle has changed entirely.My complaint is with Audi, not the dealership. My car has less than 100,000 miles on it and has a MAJOR engine failure outside of recall/warranty. For a car to need a camshaft and 2 cylinders replaced at 4 years old (amounting to $5,500-$9,000 in repairs) signals a defective engine, not bad luck. The car has never missed a service appointment. The entire situation is completely ridiculous.I will never purchase or do business with Audi again. The level of interest shown in my personal well-being and overall desire to do the right thing is mind-boggling, and I have never in my life seen such apathy from a company towards a customer with a major mechanical failure outside of their control. I had planned for this to be my first Audi. After this debacle it is definitely my last.

Purchased 2013 Audi A5 with 2k miles no warranty. Developed a very bad vibration from front end, no damage, changed wheels and tires still no better. Seems that vibration is a common problem with this model, search any Audi forum and you can see for yourself. Replaced minor this and that up to 25k when the engine started making a diesel sound. Mechanic tells me problem; timing chain and tensioner is common with this motor and charges me $2500 to repair. Before assembly shows me where the timing chain has bore a hole in the side of the motor due to faulty part (picture).Notified Audi of America who tells me so sorry to hear that however if you want to take the car to a dealer and have them disassemble (at your own cost) we will look into it... Really? I guess a picture documenting the problem isnt good enough. Replace more this and thats and develop a clicking in the front end from both wheels, another common problem with Audi requiring more mechanical labor... Dont even care at this point, Ill keep the windows up! 45k miles and another light on the dash equals more time in the shop, this time its the Camshaft for some reason, and cant just replace one... Another $4500. They say its difficult to have brand loyalty with Audi? No kidding.Just keep getting slapped in the face from this Audi, no quality and no customer service help. The its a common problem with Audi cars keeps ringing in my ears. I saw a post on an Audi owners site that said something like If you cant afford a couple grand for a repair, youre driving the wrong car. A very true statement! Do yourself a favor and look at a few Audi owners’ websites before making a purchase, youll be glad you did. For me, Im covering this overpriced piece of junk and letting it set before it costs me anymore money to drive. The Audi experience!!

Audi has many exciting varieties. Large to mid size in both car to sports utility vehicle. There are also coupes and hatchbacks. This model brand typically has the appearance of a luxury car and truck. It describes modern, high quality and has unique styling compared to others. Also, it has modern personalized styling and customizable features that describes luxury. Fully customizable options for the modern world. This model brand boasts full passenger capacity, featured spacious legroom and seating comfort that is consistent with modern luxury fit for luxury style passenger space.

One thing you can count on with any Audi: the worst customer service of any car brand, anywhere. Their number here in the USA is inevitably busy and offers a call-back, one which never happens. I would stay as far away possible from Audi, please dont waste your time & money with this company.

My 2014 Audi Q5 was 1 year old in May 2015. I purchased it from Cavender in San Antonio, TX. My drive out price $60k. Every time I do a road trip more than 1.5 hrs I get excruciating pain in right leg. Last two cars were Lexus and BMW Z4 simultaneously. Never had this issue. Have talked with service dept and salesman multiple times even an email that included the owner. Have elevated issue to Audi cust support and talked/emailed with 2 ladies. The first just wanted to close the case. The second genuinely seemed concerned for the lack of cust svc and follow through by Cavender. I didnt want spectacular deals but didnt want them making a big profit on 1 year trade in or new car but we never even got close to those details. I am now looking at Volvo and Mercedes. Very disappointing. And everyone I know is accustomed to me keeping cars for a long time are asking why and getting all the details. Too bad Audi and Cavender.

Hi all. I own an Audi A5 2013, 1.8 TFSI Coupe, I bought this car as a second hand (used) from Trade Centre UK in Wednesbury. I thought what a great car... Test drive it. Liked it. Bought it. Few months later it went on limbo mode just like that. All of the sudden. No warnings. Nothing. Took it to an RAC approved garage (when I bought the car I was recommended to buy the premium RAC warranty which you have to pay 41.50 UK pounds per month for 3 years) and they told me that they had to replace a part that has to do with the a/c of the car (air conditioning) which cost them £1000. Then few months later one of my injectors went bad so I had to take it to an RAC approved garage again for them to fix it, when that was done and I got my car back all of the sudden the EPC light came on with the traction control on the dashboard. I thought FFS. This is some sort of a joke... Took it to a garage again, my mechanic had to replace a part that he thought would fix the car which it didnt so when he reported the problem to me he also said that he thinks it could be the control module unit of the car which is the brain of the car. Apparently, it was flooded with water, somehow the when it rains the water makes it way to the ECU but when he hired an electrician the electrician said that there was nothing wrong with the ECU so I thought great. At least I dont have to pay money from my own pocket to get it replaced because apparently the ECU is not covered under the premium RAC warranty. The electrician told my mechanic that the part he ordered and got it replaced it was faulty so my mechanic contacted the VW (Volkswagen) people (because thats where he ordered it from) and asked for another one. So he installed it and still the problem wasnt fixed so he called me and explained to me what happened and now he had to call out an Audi expert. That was few days ago. When I called my mechanic today to ask him for an update on my car, he said that the Audi expert said that there is a fault in the ECU and that he is trying to find a cost effective way to fix it instead of replacing the whole thing, I feel like my mechanic had my car more than what I did. I been in and out from garages for a good 2 months and still going. I would not recommend this car to anyone and its a huge disappointment also worth me ruining that the fuel consumption is really bad I have to top up my car fuel £65 every 2 weeks and I mostly travel back and forth from work to home for 5 days sometimes 4 days a week, 10 minutes to drive to work and 10 minutes to drive back home. I wonder what will be next.

I was looking for a 2012 model Audi TT with white exterior and red interior. This model is not easy to find. I went to Continental Audi, located in Naperville, Illinois. They offered me a good deal and got my $2,000 deposit, but they were unable to get me the car. I waited for 2 weeks and I still have not received any news. I then requested for the refund, but the dealers did not reply my phone calls and simply just ignored me. Until now, I still havent got my deposit back. I do not recommend this dealership at all, because their service is really bad and disappointing. As customers, we should be treated nicely. With that being said, they owed me the money, and they procrastinated to refund it to me.

1/11/18 purchased 2018 Audi S5 Corporate car with 8700 miles. Max oil warning light kept coming on. Took out 9 qts gasoline saturated oil. Serviced 4 times, contact Audi USA 3 times & email. No response. Traded car for BMW 540XI.

Audi always makes people passionate first sight by the elegant beauty, nobility, elegance inherent style combined with extremely dynamic sports. Of course, the advantages of this Audi A6 is a perfect successor. Owns many new features in the head with single-frame grille clusters trapezoid style. Square bumpers, headlights and taillights are significantly upgraded with optional LED, matrix LED, technology and modern. Lights - label ray format unique and new style exhaust. Alloy wheels of 10-spoke like a blooming flower is impressive highlights for the car.Redesign times allow MMI system incorporates technology displays the speed on the windshield Head-Up Display. 10-speaker sound system alive, Stop & go function, the ability to control voice with connected mobile devices, USB, Bluetooth, and so on. Young people today are passionate about cars with youthful style, sporty and luxurious. Therefore, the introduction of the Audi A6 contribute to satisfying the endless passion. Audi A6 made worthy of every business class.

06 a4 power steering rack - Had my power steering rack replaced in July 2014 at the dealer and this July 2015 it went again. It cost $2100 for the job and then expect me to pay another $2100 again on top of all the routine maintenance. Worst service, even worse reliability. This car has let me down every time. Do yourself a favor and NEVER buy an Audi.

After having my rear passenger door repaired about a month ago, I find that now the front passenger door does not electronically lock on my 2009 A4 3.2. I regret buying an Audi, it is my last Audi, maybe last German car.

Buyer Beware!!! These cars have transmissions and clutch issues!!! I purchased a 2021 brand new off the lot with only 6 miles and 5 months later I started having transmission issues barely escaping off the highway alive when the car decided to shut down on me. The engine light came on stating that I had transmission failure and it completely shut off after I barely made it off onto the ramp, luckily I was near an exit, otherwise it would have shut down on the highway. People please read up on Audi’s and their transmission issues before purchasing!!! Because the dealership will be of no service to you once the car starts to fail, they are in the business of making money!!!

My front passenger side headlight fogged up when my purchased new 2013 A5 after 1 year. When I took the car in to the Audi dealer in Oneonta, New York, the service manager told me that Audi was aware of this problem but it was harmless and nothing needed to be done because there was no call back on that problem. AS SOON AS THE VEHICLE HIT 50K MILES, THE LOW BEAM HEADLIGHT BURNED OUT! I was pulled over by the police AND Audi in West Palm Beach Florida wants $335 to fix it. I notified corporate and they want to pay $100 goodwill towards the bill. I AM GOING TO TELL THEM TO KEEP THE MONEY AND sell the car and buy a BMW. The worst customer service of any company that I have ever dealt with!

Took my 2014 A-7 in for new tires and asked them to check the vibration I get when I apply the brakes. They came back to me and said I was an aggressive driver and the rotors were warped. Only had 26K miles on the car! After complaining they offered to take like 40% off. I declined. Audi is aware of the defective rotors on their cars and does not stand behind the product. I had a BMW 745 and a BMW 550 that both went full lease with 50K miles on them and they never needed any rotors. I will never buy or lease an Audi again and suggest everyone else do the same. Oh, I asked if I needed new brake pads and they said mine were fine. So much for their defense of aggressive driving.

Purchased a Q7 and is still under warranty and it has an exhaust leak and Audi claims its not covered under the factory warranty. This is a new car still under warranty and they wont cover it. Buyer Beware. Dont buy an Audi and expect warranty work to be covered.

Bought a new Audi Q7 from this dealer 5/19/17. I am 55 years old and a professional in my field and felt like it was time for my first luxury vehicle. I did my homework and knew I wanted a luxury SUV. My choices came down to Audi, Volvo + BMW. I choose the Audi Q7 2.0 Premium Plus Package. Seemed like a wonderful car.... Fast forward to 3/11/20 without any warning the engine blows a rod through the engine block. The car has 85,375 miles on it and has been properly serviced on oil changes (every 10,000 miles). I go out of my way to take care of my vehicles with proper maintenance. I take it to nearest Audi dealership (Ontario) for repair/answers on why this happened. They suggest it be turned over to Audi (Corp.) for a claim. I also called Audi (Riverside) and the man that sold me the car (Dan) was no longer there, but once they heard I had started a claim with Audi (Corp.) they said there was not much more they could do for me. Audi (Ontario) offered me 20% off what is now going to be an engine replacement. My talks with Audi (Corp.) was insulting to me.....absolutely no help. They went through the motions of taking a report, but at the end of the day did absolutely nothing to stand behind their name on what has to be a wrong situation for this to happen. When I asked why they would not do more or stand behind what feels so wrong to me they said it was because I had my service (oil changes) done at my own mechanic and warranty on the car stopped at 50,000 miles. I understood the warranty at 50,000, but to have a violent engine blow without warning at 85,375 miles made no sense to me. My mechanic is certified and licensed with 35 years experience and used the Audi recommended oil. The Audi (Corp.) Rep Sean comes off as wanting to help, but in my opinion he gathered information to work it against you....beware. This infuriated me, but what choice did I have but to get the repair done. Audi did the repair at a cost to me of $11,903.82. This is not right as I still owe over 3 years in payments on this purchase and they could not give me a reason at the service department on why this happened. Consumer beware. If you have choices on your luxury SUV purchase dont let it be Audi if you expect support from them on an injustice. In hindsight, I wish I had chosen Volvo.

Audi has all kinds of things: sedans, SUVs, cross-overs. Most of them have a sporty slant - and is not worth it unless youre buying a sports car. It’s the standard size for a coupe. You can customize the interior, wheels, paint color and entertainment but there isnt anything spectacular. They’re a higher class of automotive, but nothing really stands out against the other people theyre up against.

I didnt want their service plans which I have a warranty on the vehicle, brand new 2015 Audi q5. If I didnt buy the plan, go somewhere else.

Audi has always been the talk for passion, brand, status, and icon in China. However, when it comes to after-sales support and repair in Audi 4S workshop, they are the least trustworthy partners to go for. My vehicle was sent in for major repairs after a serious accident. Estimated damage came close to USD16,000.00. According to Audi 4S China, most items will be newly ordered and replaced. But to my surprise, all items were dismantled, badly reworked, poorly repainted, and installed as new. The vehicle was so badly repaired that some area is out of proportion. My assessment of this repair is only between USD 3,200.00-4,800.00. What a broad daylight robbery in Audi 4S China. I hereby humbly request Audi Germany to look into this matter urgently, as I believe Audi Germany and worldwide do not practice such disgusting custom. Please do not hesitate to contact me for details - photographs and repair information.

Ours is the second Audi convertible weve had, and the engineering is top notch. And service has been excellent also, so I can see it could be bewildering for some people like me to come across these horror stories. However, Ive always been concerned about the what if something breaks? aspect. Especially with a cloth roof! Well, I hated to let the last Audi convertible go (it was a gorgeous amulet red). But I was afraid of the cost of repair, if something did go wrong, so Im somewhat consoled by these stories (sorry, folks).Anyhow, we had the first convertible, an A4, for 6 years and there were no problems after they fixed a squeaky speaker soon after we took ownership. Otherwise, I remember the only issue was one side of the glove box, where the plastic hinge ripped a little, so it was hard to close properly. As for the A5 weve had now almost 4 years, the battery failed and they replaced it under the warranty (phew, beat the expiration date... that things around $300!). Also, the transmission seemed to jerk through gears, and they did spend 3 days (!) repairing that under warranty. The only other oddity is a silly thing... the black button that resets the trip meter... its lost or peeled its paint and looks an ugly white. Ill definitely get that fixed soon before its done 50,000 miles!So, to sum up, these cars have been excellent to drive (note that were spoiled after having had a Sebring convertible previously). I am concerned about the transmission not being as smooth as that in a new Honda Ridgeline we bought last year. So I predict well keep the Audi up to two years more but next time, I think well LEASE the next Audi or maybe even a BMW.

I purchased a brand new 2010 A6 2.0 T in Oct. 2009. I have had the car since then and encountered some odd problems in the past 3 to 6 months. Initially, the car used to burn the engine oil faster than usual since I would have to top up the oil level almost every month, which I found really weird. A few months ago, the car started to basically shake when I would barely be driving at 80 km per hour. Upon taking the car to the service, I was informed that the solution would be to change the engine! After the engine was changed, the car was running OK until last week when I was driving. The steering wheel locked up and then the alternator fault light came on and it said battery not charged on the dashboard. I could have gotten into a terrible car accident and my life was put at risk but I was barely able to maneuver the car just in time to get it off the road. I am a very dissatisfied customer from Audi.

I found the Audi Q5 to be a very attractive car compared to other models that I had reviewed. It has a lot of features that I wanted in a car and the price was within my budget. I chose the Audi because of safety ratings that it has, it rides great and it had most of the features that I wanted. The car has GPS, which comes in handy often. It has WiFi and drives smoothly to be an SUV. The SUV has lots of power and acceleration is great. I enjoy the fact that it has Bluetooth and Sirius Radio as well as heated and vented seats. However, it does not have a convenient USB port and the GPS system took some time to program. I would change the location of the cup holders. I find it awkward to drive and use my cup holder because of where its located. I also wish I had steering wheel heater and that it had the in dash readout. But overall the Audi Q5 is a great car.

At end of lease- told residual is approx 12K- you would think thats what you could buy it for? Not close- have to go thru their dealer and they tack on over 1k in fees and Audi adds another 300 or so - in theory no termination fee If you buy it but they call it something else- Want to sell it directly to someone else?- Dont even think its going to happen then they charge what they call fmv- in my case 21k. Bottom line audi finance is a rip off - they tell you when you buy it that residual price is what you pay———NOT.

This car brand is amazing, thoughtful and generous. They had a ton of variety of cars in the showroom and in the lot so you see the different models. The cars were clean and the dealer was as well. They also had catalogs of cars with different colors, features, and tons of custom options. The added features were clearly listed on the cars with their prices. The upgrades were not that highly priced as I would have expected. The passenger side was very comfortable and had a lot of features, more than my last car. The safety in airbags was also a good peace of mind.

Purchased 2020 Q7 for over 80K. Sever safety issues began around 1000 miles. Vehicle would abruptly stop on the highway. Had truck for 8 months, 5 of those months spent in service. After 3 conversations with their corporate services who kept telling me they were reviewing my file and get back to me in a couple of days, which never happen. They would call me back after a month. This happened 3X while my Vehicle stayed in service. Finally I hired a lemon law attorney. Audi quickly settled but why they not simply by my car back. Instead, their neglect cost them a loyal customer who has purchased 4 Audi. We got our money back due to the lawsuit and bought a Mercedes. Audi could have simply taken the vehicle back and put us in a new Q7 but instead chose to ignore our safety concerns. Not only did they lose our loyalty but lost a customer to a competitor. I was also ready to trade in my Audi A7 but now would never consider an Audi and hopefully people read this review and think twice before they think about purchasing an Audi.

I have a 2014 Audi Q5 and recently for no reason whatsoever, the power steering failed and nearly caused an accident. I mentioned it to my local Audi service department and had them look at it while it was in for 3 other recalls. They agreed that the power steering was not responding and it would have to be replaced. I explained to them that the car is barely driven and has never been in an accident. And I find it unacceptable that a car company that has built a reputation on handling and drivability would have a complete steering failure at 40k miles which they informed me is just out of warranty. I was told at my local Audi dealership that It would have to be paid for out of pocket so I called Audi customer support. This was over 2 weeks ago and since then I have gotten no clear information on the issue. I have been through 3 customer service reps and they have changed stories multiple times. The second to last time they informed me that there was a program that the local Audi dealership has to help in situations like this. So I went back to Audi only to find out that they have no such program and they werent even told about this from the customer service rep. I was supposed to receive an answer almost a week ago and it keeps getting pushed off. At this point I still can not drive the car or else risk getting into a serious accident. I also want to point out that I did research and found out that the SQ5 version of this Audi has a recall on the same issue. I further researched it thinking that the steering system was different only to find out it is the same part number. This is clearly a defect and Audi should be responsible for fixing it. I cant even get a clear answer as to what it would cost since the dealership has changed the price on me multiple times. At this point the car cant be driven and I dont see why I would need to spend up to $3,500 to replace the entire power steering rack on a car with low miles that has been well taken care of. I also dont trust the service department at my local Audi since they informed me that my brakes and rotors need to be changed yet I just had them done about 1,500 miles ago. I am at a loss with Audi and just want the steering replaced so I can safely trade this in on a different brand vehicle or sell it out right. I dont feel safe driving it and I wouldnt want to sell it to someone else as is. If this car is driven it will cause a severe accident.

I was very excited when I purchased my first Audi which was a brand new 2020 Audi Q3. I had been wanting an Audi for quite some time, however this has by far been the worst car purchase I have ever experienced. I bought this car in June of 2020 and today is 8/13/2020 and today marks the 3rd time I have to drop this brand new car off for servicing. I hadnt even driven the car 500 miles yet before I got an error message stating system malfunction. I shut off the car and restarted it and few minutes later, same error message.Took it for servicing and supposedly they fixed it after a week or so but few days later after driving my vehicle, got the same error message. The second time I took it in, they kept my car for 22 days and replaced the turbo and again while leaving I was told that the issue was resolved. Got my car back and then few days later, I got the same error message. I am beyond dissatisfied with my purchase and this was least expected. I am very turned off and would never ever purchase another Audi and would never recommend an Audi to anyone. I wish I could just return this car. HIGHLY DISSATISFIED WITH AUDI AND SUPER FRUSTRATED.

I own a 2003 Audi A4 Quattro top-of-the-line car which currently has 86k miles. Since it went out of warranty, Ive had the following major repairs: steering rack (2k), timing belt/steering pump (2k), another steering pump (800), miscellaneous items (1k). I have a stereo speaker broken and a cup holder thats broken that Im not repairing.The slogan truth in engineering is an absolute lie. They dont use any quality parts in these cars. Ive written letters to Audi of North America and they could care less.

This is the worst car purchase I have ever made. The car is so small when there is another passenger in the car. I drove the 2017 Audi Q3, when I took a vacation. Could only fit 1 piece of luggage in the cargo area. The backseat is not roomy enough for a sardine. Horrible on gas. Can only use premium. I should have kept my Buick Enclave. That was a sweet ride!

Very long story but in summary, 2012 Audi Q5 has faulty timing chain tensioner (known issue) which causes catastrophic engine failure costing over $10,000.00 to fix. Audi dealership has been great trying to help but are obviously hindered by Audi America in assisting. Audi consumer affairs department literally chuckled when my wife was explaining the situation and said things could always be worse and would should be thankful that they are helping at all. When we requested that the case be escalated, we were told we were at the highest level already and nothing else could be done. A real shame, we have two VW/Audi cars currently and have had many in our families over the years. If this is the end all be all decision in this matter... These will certainly be the last 2 VW products we will ever own. Very disappointing... The Q5 has been my wifes favorite car and my GTI has been my favorite... Could be the end of our loyalty to the brand.

I have been financed 3 Audi A3s and previously have upgraded and re-financed but when my renewal came up on my 3rd I decided to pay it off & keep the car - I had no confidence in the staff & was not comfortable using them again. This is a shame as in the past theyve always been great - I dont know what theyve changed but now they are atrocious! Sales staff either have no knowledge or are not allowed to work out figures. My appointment to discuss refinance/upgrade options was booked by Audi with a sales rep. but every time we needed a figure he had to go to the manager for 10-15 mins and then come back to us to repeat what the manager had said!! I asked for a monthly figure on a particular car if I didnt pay a deposit & when I said I couldnt afford the figure his response was Its only 20 a month more than you told me you could afford, cant you find that?!!What a disgraceful thing to say to a customer, if he thinks an individual can find it, then surely an international company can work a deal so THEY find it! A few days later I called & asked if they could re-quote if I were able to pay a small deposit (if I sold mine privately and used the sale money to pay deposit), and was given EXACTLY THE SAME MONTHLY PAYMENT FIGURE as when I wasnt paying a deposit!! When I questioned this the salesman blamed me as he said I took the print out of his original quote so he no longer knew what that was!! Overall he showed no interest in looking after an existing customer & getting them to continue doing business with Audi, he had no idea what information he had previously given and left me feeling that I couldnt trust him or Audi as a company. Ive always loved Audis but Im very sad to say that based on this experience I will not use them again.

The Audi A4 2014 rarely has any problems and has spacious interior with luxurious feel to it. The style is classic that can stand the test of time. It stands out from the other cars because it is one of the kind design, there is no mistake it has its own style. I am happy with it because it meets my need and want. I enjoy the smooth ride it provides and my passenger gets a special treat from riding in this car. Although the upgrade and personalization can be pricey, but what is the point of driving a car if you dont experience the special unique that is offered by the car? It is worth the money.

Selection that covers every stage of life - young, sporty... safe and practical. Easy to park, full of technical equipment that make life interesting, automatic parking lights, etc. Beautiful selection of colors that make your choice stand out from the crowd... Beautiful choice of leather seats in pale cream which you can travel a great distance in without backache. Ability to adjust seating exactly to your needs and carpets which matched interior. Stereo system to make your journey go quickly which was easy to control. Navigation system which was easy to use, breaking system great in snow and Bluetooth phone. 4 passengers can fit in the car although the seating at the back was tight for anybody over 6 foot. The car was easy to steer when full and the boot had enough room for shopping and yoga mat.

From day one of my purchase I had issues with my A8. Now 4 years later have had heating fail 2xs, suspension fail, windshield leak, electric fail numerous time, bolts come loose in both doors, breaks squeak and be told that is normal. My Audi has had maintenance to it (outside of normal service) every 2 months. Called Audi American to explain my issues. They were able to pull the 16 work orders so they saw my issues were valid. After weeks of dealing with them, I was told that I should go back to where I purchased to see if there are any incentives that could be used to get me into a new car. That is Audi loyalty. Buy a car that is a straight lemon and they will allow you to buy a new car with incentives at the dealership. I will never buy another and highly recommend people to avoid.

Previous owner of a 2012 Q7 (and other Audis), loved it, not a minutes trouble, never an issue. Anxiously awaited new Q7, saw one at dealer, made a deal and said I would be back the next day to close the deal, I would be in a rush as I had to pick my kids up, make sure everything is ready to go (paperwork printed etc). My Admin Assistant tells them the same thing, make sure paperwork is ready. I buy a vehicle for business 3-4 times a year, I typically am out of the dealership before they can even fuel the vehicle up when they print everything in advance.It didnt happen, ended up being better than 3 hours so I missed picking up my kids, had to get other arrangements to pick them up while I am in dealership. I should have walked out. My fault, but I will never go back there again or buy another Audi. I finally get the car, 12 miles on it, no sooner than I leave dealer lot, warning light goes off. Early the next morning, another warning light, low tire pressure, tire goes flat with 55 miles on it. Nothing visibly wrong, put air in it. Next morning, same thing, flat tire, I tighten valve stem, problem solved. I work on second row seats to kill that warning light, put seats in every conceivable position, wont go out... I email dealer and call and leave a message tell them I am not happy, give me my old car back... No response, but believe me, they knew I was mad so they know who I am.Next day I drop my kids off at school, car wont come out of park in drop off line. Lots of angry parents behind me!!! Restart car several times, finally it will shift... and seat warning light goes out too, bonus!! Little while later the low windshield washer fluid light comes on... Open hood, its full... Then the low tire warning on again, I call dealer and say I am on the way to an appointment, can I swing by and you look at it. Sorry, you dont have an appointment and it will be a minimum of an hour before anyone can look and then dont know how long it will take and we dont have a loaner. The lady knows my name from my earlier complaints so you think they might make an effort to get me in quickly???Then the windshield wipers default to service position and will not operate nor will they reset to normal when you unclick the service position switch... I get out and push them down, they wont work, dead... I get home and call dealer again, left message for GM too, email them again. Then I call Audi care... What a joke! I am in business and understand good customer service, but as I voice my frustration, the lady says you need to take the car into dealer, to which I say I have tried but they have not been able to see me yet, I will take it there and leave it there! She says no, you cant do that, you have to work to the dealers schedule, make an appointment first. I reply back, what about customer service??? I say with previous Mercedes the dealer would come pick the car up and leave me a loaner for the day, that is customer service! She said I am just trying to lower your expectations so you wont be disappointed. Really??? The call went downhill from there, but I will never buy another AUDI ever again and this was a car I was anxiously anticipating getting. The entire Audi experience from the sale to the service to the car sucks...

Do not ever ever ever purchase or lease an Audi! Heres my nightmare: back in 2010 my then husband leased an Audi in my name (the joys of marriage). About one year into the lease, we separated, both of us moving to opposite ends of California. The vehicle sat at our primary NY residence for almost two years as I would have been penalized for an early turn in. The car was only used for the limited times that I would return to the east coast, probably 5000 miles in total during that time. At just over 30,000 miles the clutch died without warning. This happened on a busy two-lane highway in a dangerous spot. Audi financial blamed it on driver mishandling. I have been driving manual transmission for 30 years and this has never happened. I am clearly capable of driving a stick shift. Happily my insurance covered it but for the deductible as Audi wanted to charge $6000 to repair. Finally, several months later the anticipated turn-in date arrives. I do everything I am supposed to: have the car inspected by Audi (which of course jacked up the damages); and turn it into an Audi authorized dealer (Audi Mohegan Lake, NY). The next day I turn in the plates and take this nightmare off of my insurance policy. I thought this was the end of my Audi dealing. Wishful thinking.Five months later I get a call from Audi Credit stating that I never paid the final bill. I advised that I never received the bill. This is because, as they explained, they never sent the bill! I told them to send the bill, which was received a month later. They are now asking for $497.35 in late return fees! Conveniently the odometer statement, prepared by Mohegan Lake Audi does not have the turn in date on it. Audi decided to wait a month to pick up the car after I turned it in. I have been back and forth with Audi Financial and Mohegan Lake and have yet to be able to get proof of the date on which I turned the car into Audi. My insurance (in deadbeat exs name) shows that I turned in the plates to the DMV and took the car off the policy on 7/2 (days after I turned the car in). I cannot find my DMV receipt, cannot get an answer when I call NY DMV, and cannot get the paperwork from Geico showing that the car was removed from the policy because the policy is now in my exs name. I am beyond frustrated! F AUDI!!!!!

They had an absolute huge selection of family friendly vehicles for me to choose from, which made it a really hard choice to pick a specific vehicle. Each of the vehicles were spectacularly invincible looking. They had a really nice glow to them and caught the eye right away - of myself, my spouse, and my child. Seeing all the upgrades made me want personalization, and there were a lot of choices to personalize a vehicle of my choice - color, seating, doors, etc. Having a young child, safety is my number one feature to look for. Since I have a one year old and a newborn on the way, seating is a huge factor in my buying a car. So having at least a five-seater is mandatory and that was available which was nice.

On the 18th September 2011, I attended their showroom at Audi Centre Sydney and inspected the above vehicle.The following date on the 19th September 2011, I purchased the vehicle from them at a price of $28,000. I was never at any stage offered by the salesperson (George **) to test-drive the vehicle and was only told that Audi Centre Sydney had thoroughly checked the vehicle. After having taken delivery of the vehicle, I immediately noticed the Gearbox of the car had problems. Also, the brake was scratchy when I applied it.Two weeks later, I called Audi to have the vehicle looked at. One of their technicians drove the vehicle and agreed that there was a problem with the gearbox and the brake that would need couple days to rectify the problems. Upon consultations with **, Head of Service Department, my vehicle was booked in for the 14th November 2011 as a loan car became available then.On the 14th November 2011, I was given a loan car but returned it the very next day because the loan car carries a hefty $3,300 accident excess, which I found uncomfortable but on the same day, I was informed to pick up my vehicle as it required a new modified clutch to rectify the problem. However, the new modified clutch would not be available until the New Year 2012 and I was advised to contact him in January 2012.As requested, I made contact with ** in the first week of January 2012 only to be told that the new modified clutch had to be ordered from Germany first. Why wasnt the new modified clutch ordered sometime after the 14th November 2011? **, Head of Service Department informed me that the new modified clutch would be available in Australia by the middle of February 2012. Accordingly, the vehicle was booked in for the 28th of February 2012 to have the works completed to rectify the problem. However, on the 27th of February 2012, I received call from Ryan in the Service Department informing me that the new modified clutch had not yet arrived due to the new modified clutch has not been released yet and so the scheduled time of the 28th February 2012 was cancelled. In addition, they were not certain when the new modified clutch would arrive.I immediately called **, Head of Service Department, and was told that the new modified clutch may not be available until the end of March or early April with no certainty of the delivery date. In addition to this whole saga, I have been offered by **, Head of Sales Department to pay $5,000 for a replacement vehicle which I find totally unacceptable as I would not spend any more money on a product I do not have any confidence in or else wait for the new modified clutch seemingly indefinitely.As we are now in April 2012, nearly seven (7) months after having purchased this vehicle from Audi Centre Sydney at a price of $28,000, the present position is totally unacceptable. Having regarded to the fact it would seem that the vehicle was defective from the time of sale, the only satisfactory outcome to this drawn out frustrating period is that I return the vehicle to them and receive full refund of $28,000 that I paid for this faulty vehicle.If I have not received their immediate response within seven (7) days from this email to my satisfaction, I will lodge the matter with the Consumer, Trader and Tenancy Tribunal under the Motor Vehicle Division for their determination.

Audi having very good models and variety is big! Got mine about three years ago and Im ready to get another one soon! On this time Im planning to get different color and model! Features are really good! Absolutely love them! Having Bluetooth, GPRS, and other cool features what I really love! If you want to ride a round really cool car then get Audi. I havent upgrade my car yet but Im really planning to because I have been visiting their website and there is bunch of stuff what I really really like! The car is also very big and very nice! Fits everybody and everyone really nicely in it! I having a big family and Im very satisfied! So its highly recommend!

There are several class action lawsuits on this exact issue. I have a Q5 that the engine blew up recently due to a hydraulic tensioning of the timing belt causing the belt to stretch, thus slipping on the sprocket. The valve crashes into the piston, destroying the engine. When I brought it to the dealer with 62K miles, they said Tough. Its your problem as it is out of warranty. I asked if they were saying that I was ** and they said yeah, in other words. The repair cost is $10,000.A high end Audi SUV not lasting >65k miles due to a fundamental design flaw and them literally saying youre screwed... Wow! Im trying to get the word out to anyone and everyone to warn them against anything Audi or VW. It is fundamentally flawed and they just dont care. This is exemplified by the lawsuit that they just settled on the diesel cover up.

I am writing to express my severe disappointment with Audi USA. I purchased a 2006 Audi A6 4.2 taking delivery on March 17, 2008. I had the car certified and purchased an extended warranty. The car has been continually serviced and maintained by the dealership. On 5 July, the car wouldnt start and the check engine light came on. I had it towed to your dealership for service. Imagine my surprise when I was informed that the engine was destroyed due to a failed timing chain tensioner and the repair would cost me $11,073.001; the motor needed to be replaced. It is my experience that chain tensioners in motors with a timing chain are not a part expected to fail. My car only has 92,000 miles and I had been told the 4.2 is a rock solid motor. Apparently not. I thought that Audi would work to resolve the issue as a warranty issue, they did not. Research specific to the 4.2 seems to confirm that there is an issue with the timing chains and tensioners for that engine, though nothing official from Audi. Audi would cover only 50% of the parts to replace the motor. When I called Audi customer service, I was told that there was nothing they could do. I have owned Porsches, Mercedes Benz, Toyotas, Fords and Chevys. Up until July 5, 2013, my A6 is the only car I would buy again, until today. Not standing behind a product is not what I had expected from Audi. It seems that when Audi says truth in engineering, its just marketing. Audi has graciously offered $3,500 toward a new vehicle.

I had the Audi A8 and was great but the differential is a little stiff. Handling could be better, especially on corners. Engines new power is perfect and the style of car is great. Vision wise is perfect, really no blind spot. Its a great looking sedan (shape wise) and interior is awesome and colorful. Seating is also great. It holds 5 people comfortable (3-back 2- front). Its very roomy if a taller person is in it. Roof of car or height of it is perfect too. Arm rest is very helpful and the ac vent in front and back are on par. The different upgrades in interior is a must and comes in handy on the color car you want. Safety is tip top. Fast stopping with disc brakes is on a dime and the power of the engine is always there if needed. The sport one is even more beautiful and more power, if youre looking for that go getter, but the A8 will not disappoint you. Audi came a long way from what it was before. It could be better but it is on the uprise and will keep rising. Just an all around perfect car.

I purchased a Certified Pre Owned Audi A8 with 17K miles. Audi claims they have a 300 point checklist and vigorous standards for accepting vehicles in to the program, for which there is usually a premium to pay. When I received my vehicle, it was immediately very evident, while the car was still on the transport truck that it had been in a serious accident. The entire drivers side of the vehicle had been repaired and repainted. There are still creases in the front and rear door. The paint is mismatched. Sand marks are still visible under the paint. The windshield was replaced with the incorrect windshield so the heads up display does not function properly. One tire had extensive damage and was plugged adjacent to side wall. I was advised not to drive the vehicle with that tire by our local Goodyear Tire Center. There is paint overspray on the instrument cluster and dash that simply will not come out. I can continue on - the car is a mess. The dealer isnt responding so I called Audi. My customer care experience with Audi has been atrocious. They have absolutely no concern that one of their dealers sold a car as certified but didnt check the simplest of items. The damaged tire alone should have precluded the car from being certified.The first person from Audi Customer Care that I spoke to ask me so what do you want Audi to do? Well, I guess that about sums it up. They fight tooth and nail to escalate the problem to management, and when they said they would - i had to call them back, Its been nearly three weeks. I advise you to stay away from Audi Certified Pre Owned vehicles. They program isnt worth the paper it is written on. Ive purchased CPO BMWs and Porsches in the past and had fabulous experiences. Audi just doesnt measure up. Im embarrassed that Ive allowed myself to be taken advantage of this way, and Im furious that Audi just doesnt care.

A very nice variety of models was represented with plenty of available information about each on the occasion of my purchase. The Audi has luxury features, gorgeous body styles. I was taken aback by the amount of quality variety I was exposed to. There is a decent amount of passenger capacity in these cars, but I wouldnt recommend it for families as it would be a bit cramped. For a couple or even a couple with a child, it would be perfect. While I didnt choose to apply any of these upgrade and personalization options, a great many of these were readily available at the time of my purchase. The only problem I encountered was being able to pick my favorite!

I own a 2015 AUDI A4. I have enjoyed the car and like the ride very much. However, after a little more than 4 years since I bought the car new, there is a severe problem with the air conditioning system. Since I live in South Florida, its essential that this works. The AC evaporator failed and needs replacement. The cost quoted me by AUDI in Naples to repair this was $4740 plus tax. Most of this cost is due to labor since it is extremely difficult to replace. The service tech explained to me that the part itself is a little over $1000, the rest is labor cost.This charge to me is due to poor quality on the part of AUDI. This part should not have failed after only 4 years. In addition, the car is poorly designed if it takes a skilled AUDI mechanic so many hours to repair. The tech said that the entire dash needs to be removed. Im very dissatisfied. Im not about to pay this much. What will fail next and and what price to repair it? I will have to get rid of this car since it is useless after less than 5 years. Needless to say I will not be buying an AUDI to replace it.

Before taking possession I told the salesman (not mine-he was not in the day of pick up) that the interior wood was wrong. I had proof that a change order had gone through but was told I had to take the vehicle which I had been quite excited about. The Manager was also out so I contacted the dealership the next day. To no avail. I got in touch with Audi in Michigan where they have a special unit Called Flagship since my car the A8L is considered Audis Flagship vehicle. I sent them all the information including a copy of the verified change order. I wanted them to change the wood or vehicle. I got nothing and what should have been an exciting purchase and experience has caused me to regret going Audi.

I am Disha and I bought an Audi Q7 for Rs. 94 lakhs from Bengaluru, two years and four months back. The reason was its speed as I had to travel to different cities and it was a business requirement too. I bought two more Audis for my business officials and purpose. But my experience with Audi is very bad. The first Audi car of mine is Q7 and it is a little over two years old. I have spent Rs. 45 lakhs on my Q7 already for it to run efficiently. Currently, I gave the Audi for service purposes a month ago and I have still not got it back in spite of me paying the full amount. The excuse is that they are not able to get the automobile parts and its still to reach India from overseas. I now curse myself for my fleet of Audi. I have a Q3 and an A4 too which are also the same and I had spent huge amount of money on them just to keep them running. Along with the performance of the car, high maintenance cost and bad after sales and dealership services I still thought of keeping my cars but I am not able to get my car back after giving it for servicing.So I regret my decision of buying the Audi cars and would not recommend anyone to buy such cars or any of Audi cars at all. My name is Disha and I am an established businesswoman of Bengaluru.

I am driving an Audi in Hong Kong. I had some paperwork problems with my car and had to contact Audi to get the needed document. The staff is genuinely uninterested and referred me to a automobile association alleging that only the association can get the document for me. So I called the association who explained patiently that the certificate should be issued by Audi the manufacturer, which makes sense. So I called the dealer in Hong Kong again and that staff gave me the same answer, utterly uninterested, and offered no solution to me at all. I dont expect that the dealer can solve my problem quickly and once and for all but at least they can appear to be more helpful. For Audi which aspires to be a top brand in the world, they should be more careful in engaging local dealers. Some are totally unprofessional and may just ruin their reputation. In my case, I will NEVER buy another Audi (because I am terribly pissed off).

I leased my 2014 Audi A6 in April 2014. In less than 2 years, I have had 7 or 8 flat tires. This last tire went flat within 12 hours of being replaced and after driving 3 miles. Audi is now unwilling to replace the tire. Each tire is very expensive and of course extremely time consuming to have all this repair work. I even have to upgrade my AAA membership because I have had so many service calls.

I have audi Q5 and I really love my car but the agent here in Egypt, they are terrible. For the usual car Service they are less than fine. Last summer I had a damage on my car and they took it to repair. After three weeks they call or I call and they told me that they dont have this Spare part. It took about two more months or more to repair it. Two days ago my back door window was broken while someone was stolen the car. Second day I call and ask about the glass they told me within two hours will answer you. That was yesterday morning till now nobody call and I am with my glass broken trying to find it anywhere else to buy it. Really they are terrible agent.

Audi offers a variety of models. My favorite is the A4. Its a nice size sedan that is fully loaded. I am a small woman and Im able to handle this car perfectly. It has leather and heated seats, sunroof, navigation, and nice size trunk. Its roomy too! It sits five comfortably, and luggage can fit nicely in the back seats. Its nice to drive and absolutely worth every single penny. The resale value is amazing as well. I am really satisfied with the factory version of this car. Id love to change nothing about it. Its just perfect. I love this car and would recommend this over and over again.

I went and bought a used B7 RS4 recently - 2007. I have owned multiple Audis over the years and this one takes the cake. I also took mine to Molle Audi in Kansas only to be told that they dont know how to handle RS4. First they said that clutch hose is bad - charged $500 and changed it. Problem persisted so I reported it back to them. Then they charged $900 to change slave cylinder. Problem persisted so I reported it back to them. Their manager said they would have to take transmission apart. I said if I wanted someone to randomly test whats broken, then I would have taken it to someone other than Audi dealership - back road shops.Cons: Very over-hyped. Yes they are amazing. But not when you have to spend serious amounts of money at each maintenance interval - belts, axles, brakes, transmission and engine mounts. Yes, there is a sensor in engine mounts. Get ready to spend some serious dinero. Carbon cleaning has to be done every 20k miles. This is not a Ferrari or Audi R8 or Aventador where I should have to take my car into maintenance for $800 every 20k miles. Of course, gaskets, manifold arm flaps and many other items come into play at the same time. This is a rare car. So dealerships never carry parts for it. If you need anything, it always has to be ordered leaving your car useless for days at the dealership. Even if they overnight it, it still takes too long. Not many can work on it. I took my car to two dealerships (Audi) and they told me bluntly that this is not an everyday car and they would have to consult with someone in Germany. I almost lost my footing. For a car with 420 HP, it sure isnt as fast as cars with 420 HP. An S4 with few bolt-ons becomes just as fast as this - I tested this at a 3.5 mile grand prix track. And they are half the cost. No A4 or S4 will give you a rush like this, but this thing requires constant maintenance where A4/S4 dont. Shoot me but I said it and I owned S4 before this. This is my third Audi and fourth German in the house. MRC shocks go bad and then you have to pay arm and a leg for it. Stock clutch has a problem. Look up transmission clutch issues on B7 RS4. Stock LUK clutch/flywheel combo goes bad after x number of miles based on driving patterns. Lads, this is a 8,200 RPM beast. Why did Audi screw up by using cheap parts? So if you are looking to buy a B7 RS4, make sure it will shift gears above 7,500 rpm from 2nd to 3rd and so on. Also, due to this issue, many RS4s are plagued with Transmission synchro issues - another $1,000 just in parts. Needless to say, resale value already isnt good. Add maintenance headaches to that. My car was in dealership garage more than it was in my own garage. Quattro system is great and has saved many lives. However, it is nothing close to Attesa on Nissan/Infiniti or the AWD system that Mercedes or what Land Rover has. In short, its nothing out of the ordinary. Look up car reviews and be the judge yourself.

I would like to bring your attention this issue, hopefully I can gain support to have this issue resolved. Hopefully someone that actually cares about the Audi brand and their promise of excellent after sales services contacts me. My details are on the Audi system. I bought the car brand new from Audi in November 2011. On the 3rd day I had a serious clutch shudder and was informed Audi where I have always taken my car, that it was due to my driving style. I took the car in 40 times to the dealership (as per my tracker records 0) in total to have the clutch issue address, gearbox issue and oil consumption issue, and kept getting told there was no issue. Eventually after almost having numerous accidents due to the inability to put off from robots and standing starts, I went to Audi and offered to pay to have them remove my gearbox and clutch to find the issue at my own expense and only then did they drop the gearbox and clutch, only then did they pick-up. I quote that my clutch was worn. This statement does not make sense as I have been experiencing this since day 3 after receiving my brand new car and I believe the statement made that it was my drive style was a lie. This process took almost 4 years. They informed me that my model does not actually have any sensors to pick up this issue, it is a manual. So I dont know how they could tell me that no issue was found.At 8000 km they change a major gear part in my gearbox and I was not informed of this nor was I allow to request a fix, replacement or repair. Most recently, my cars ecu unit on the steering wheel was showing errors on my dashboard. Audi Burma stated that they could find no evidence of this, even after a I showed them a video of the issue. Nor did they inform me to be careful as this affects my abs, which put my life in danger. On the evening that I collected my car from Audi which they had for a week, I notice a loud knocking noise on my front suspension. I took the car to Audi as no longer trusted that Audi branch they found my steering arms were damaged, required replacement. I was informed by that they were so warm I could have had a serious accident had I continued to drive. So this car was release by the dealership and no any quality check done is beyond me so this is the third time Audi has put my life as risk.I have proof that my car was at the dealership 40 times in four years yet there are only 8 job cards created, no explain has been offered for this nor after at least 30 requests to have the original job cards, nothing has been forth coming. During this period I had informed the dealership of excessive high oil usage starting in early 2014. They ran test (so they told me) but refused to show me the results and said there was no issue. I took my car to a different dealership, they ran the same tests and found that indeed my car was using an excess amount of oil and recommend that my engine be rebuilt as per Audi technical papers. This test was done 4 weeks prior to my maintenance plan running out. Now the dealership refuses to rebuild my car and has delayed the whole process till after my maintenance has expired. When I query this, they say Sorry your car is out of maintenance plan and I must pay for the repair.Audi customer care in south Africa has been informed of all these issue and have all the recordings of the conversations, yet they will not do anything to assist me. I was promised a meeting with the regional after sales manager. He contacted the branch and then refused to meet with me. So clearly if a customer complains they simply ban you from the premises and then hope you will go away. I have this in an office letter from Audi customer services. I have never in my life ever heard of this happening to anyone. Currently I still have a broken gearbox which was first reported to Audi in 2013 and excessive oil usage problems. Therefore, I ask that someone with authority get involved as the customer service department refuses to supply me with management contact details and messages left for customer service manager go unreturned.

I own a 2014 Audi Q5 TDI that I had driven from Pensacola Florida to Kansas City Missouri to see relatives. During weekend of June 13 a warning came on dash of AdBlue fault, car will not restart in 400 miles. I called Molle Audi in Kansas City first thing Monday to try get car in for check and repair if necessary. I was told they had no appointment openings but they would try to work it in as quickly as possible. I informed them I MUST have car back the next week as I planned to drive back to Florida. After not hearing anything for two days, I called them on Thursday for status. They had not touched it and said they would try the next day. They did not touch it that day but promised they would get it the next Monday. It had sat for an entire week even though they knew I needed it urgently. Monday they did diagnose it as bad AdBlue pump and absolute soonest they could get it in would be Friday the 19th. I was told Audi policy was to not expedite shipments for any reason. The car did finally get repaired and I received it on Tuesday June 30. My complaint is that they do not care whatsoever about customer needs and will do exactly what they want when they want no matter the situation. I will NEVER darken the doors of that dealer again, nor will I ever purchase any German brand auto due to their arrogant, insensitive attitudes and business practices.

Do not buy cars from Audi Las Vegas. They are liar and receiving customers they make my husband sign on paper that he didnt understand what it means because it doesnt speak English. They told him one thing and then lie and there and the manager is the biggest liar of them all. And when you go to Audi customer service support they cannot help you. They tell you to go back to the agency that Full of liars.

Overall, my husband and I have been very satisfied with the Audi vehicles weve purchased or leased since 2016. Weve owned/leased a 2017 A4, 2017 Q5, 2018 SQ5 and 2018 Q5. Unfortunately, what is very disappointing is Audis lack of customer support or loyalty. A few months ago, my husband unexpectedly passed away leaving me with two leased Audis. Understanding that we did enter into leases with strict lease conditions on these two cars, given my personal situation and that my husband and I had a good history with Audi, I still wanted to see if Audi could help me in any way as I couldnt keep 2 leased vehicles under the present circumstances. I had heard that some car companies are very helpful when a lease holder becomes deceased. Ends up Audi is not one of those car companies and they were of absolutely no help. The dealer told me they couldnt do anything and to talk to Audi Financial as they owned the leases. Audi Financial told me I could turn in one of the cars but Id still have to make the payments and that I should go back and talk to the dealer to see if they would purchase the car back. Long story short, I ended up buying out one of the cars and selling it through a car broker (at a loss but at least I no longer have to make the car payments), and will continue to lease the other car until the lease expires. At that time I will purchase something different as I am very disappointed in Audis lack of customer support or loyalty.

My 3 1/2 year old A8 was just out of warranty when it developed a serious problem. Took 4 weeks to identify problem and cost e2,350 to remedy....after a lot of haggling dealer contributed e1000 towards bill and Audi Ireland had absolutely zero interest in their customers! Needless to say my last Audi!

I have a 2012 Q7 with 125000 on the clock. I must say this is one of the most reliable and enjoyable vehicles I have owned. It never breaks down and just requires regular maintenance. As for people complaining about noisy brakes I find this only occurs if the pads are not properly bedded. As other posters said they are unwilling to do 5 or 6 fast stops from 60 mph to 20 in succession on a deserted road. If they did this as recommended by the Audi dealer this would bed the brake pads properly. This vehicle has high performance brakes not your cheap brakes found on most cars. I am so satisfied with Audi we replaced our Volvo with another Audi. When the time comes to replace the Q7 I will be getting another Audi.

Audi makes great vehicles that are fun to drive. Audi Financial Services is destroying that brand with Wells Fargo-like customer service. Audi Financial Services has wrongfully repossessed my vehicle and inflicted emotional pain on my family. We have kept our word and done everything we promised including making monthly payments and keeping up insurance and taxes and registrations.We have leased and then purchased two luxury vehicles from Audi. We previously leased an Audi A6 and then purchased that vehicle at the end of the lease by signing paperwork and simply continuing to make payments until it was paid in full and transferred to us. At the end of our lease for our new Audi Q5 we received a letter and email informing us of the option to purchase the vehicle. We called Audi Financial Services in February of 2016 and the sales person outlined the terms of the buyout. After we agreed upon that he described an option to add an extended warranty for $50 extra. I agreed to this.When I received the paperwork the next week the terms of the financing were exactly as agreed in the call, but the price for the warranty was $170/month. I tried to call Audi Financial services but was left on hold for stretches of 20 minutes or more. I took the action to simply mark out the additional extended warranty, which was a separate item, and signed the document agreeing to the finance payment for three years.I returned that document to them and began making my normal monthly payments, most of them higher than the required amount as I was paying down the purchase price. I made them without interruption for 16 months. I never heard from Audi. I never received an email, phone call or letter. Occasionally I would receive service options from the dealership, but no other communication. On July 21st, 2017 while I was in San Diego on business (at Comic Con), our car was taken in the middle of the night from our 3 and a half acre property. Damage was done to the driveway in the process. My wife and children were asleep only feet away from armed repo men. The next day my wife called me in a panic, saying that we had been robbed. I had her call the police. She went to our neighbors asking if they had seen or heard anything and put the entire neighborhood on alert for thieves.When the deputy sheriff came he said that it appeared to be consistent with repossession. This was the first point that we even thought to try again to talk to Audi. The sheriff noted that normally they would be notified that this action might take place and the owner of the vehicle would also have some notice so as not to be surprised and potentially end in shootings.When I started calling from San Diego I was placed on hold multiple times for an hour each time. When I was finally able to speak to people at Audi Financial Services they seemed confused, noting that they did have my phone, email and address and saw my payments in the system. I was placed on hold three times while they tried to sort out the confusion on their end. One representative noted that the only reason for repossession was either non-payment of insurance or non-payment of the monthly payment. I assured her neither was the case.After several hours I reached someone named Jasmine, who would not give her last name, who gave me the name of the repossession company who had taken the car. She said that the car had been “out for repossession for many months”. I asked why I had never been notified. She had no answer. The loyalty of fans I see at Comic Con should never be lavished on a company like Audi. Loathsome human beings.

I purchased this car 4 years ago from a friend who purchased it new. It had around 4,000 miles when I got it and in 4 years I put roughly 10,000 miles on the car and serviced it regularly. At around 14,000 miles in June of this year the car started blowing an excessive amount of bluish smoke from the exhaust so I took the car in to the dealership thinking they over filled the oil during an oil change. After 3 weeks of back and forth they tell me it needs a head gasket to my complete amazement. I explained to them that is impossible considering the car has never over heated, never asked for coolant and always ran at the same temp but they insisted. I naturally went online and began combing through message boards blogs and reviews discovering that there has been many documented FACTORY defects in this type of engine and the only way to fix it is to replace the engine. I passed this information along to the local Audi dealer and they stated the FACTORY rep says this is the fix and after raising hell they charged me $600 and fixed it. After 2-3 weeks I get the car back and day 1 the same problem pops up again just as I knew it would so I called the Audi dealer and took the car back. Roughly 1 week after they had it I received a call from them to inform me the car needs a new engine to the tune of roughly $30,000 and of course I called Audi North America explained my problems and obvious anger and concern as to how my $150,000 car needs a new engine at 14,000 miles and they of course were super nice explained they will do what they can to help and would get back to me. The dealer calls me several days later and says the Factory is willing to cut you a break and fix it for $5,600!!!!! Wow thank you sooo much so generous of you to charge me $6,000 to replace a defective engine you built that was destined to fail from the assembly line. Small back story....I purchased a 2007 Gallardo brand new with 0 miles in 2007 and at 103 miles the crank shaft sensor went bad and it sat in the shop for 3 months waiting for the part to come in (same company). Terrible customer service - obviously hate repeat customers. And if it costs them money would rather not help you. Mercedes Lexus Toyota would have stood behind their product where Audi refuses to do so!

After years of buying Lexus, I purchased a 2013 Audi and will never buy another. Its been in for repairs 7 times in four months with brake failure being the dangerous repairs. After they couldnt figure it out, they offered an extended warranty... That sure helps when the brakes fail and someone dies.

I am leasing a Audi A7. I love it. BUT recently I had a 2019 loaner and they redesigned the shift and it’s flat out dangerous. They made the park a button in the soft. So when you naturally move your shift to “park” it’s now reverse. I didn’t know this on the loaner. Upon putting it in “park” I almost hit someone because it was actually reverse and I was going about my business of gathering my purse and water bottle. They should make the first gear neutral then reverse then drive. It just doesn’t make sense to me. Yes you can get used to it but when your husband or kids borrow the car and aren’t used to it...it can be dangerous. So I am very likely not getting another Audi as this shift design is permanent. Now...I love my 2018 with the old shift. It’s comfy and rideable like a dream. She is beautiful and I get lots of compliments daily. Technology is amazing. If they change the shift design when my lease is up I would likely lease another. I have had great service and the dealership is beautiful with great amenities.