Used up to 3 quarts of oil on a recent 200 mile drive up the coast of CA on 2010 Audi A4. Noticed all the lawsuits and class action suits regarding problems with 2009-2010 Audi A4. Have to add a quart of oil every time I gas up. Audi dealers admit they are aware of the problem yet there is nothing they can do. Welcome to the world of VW. How is it in this day and age corporations can get away with this type of behavior.

Purchased a brand new Audi A4 four months ago. There is excessive brake dust on the wheels, even with daily cleaning, and the car rolls back on seemingly flat surfaces. The service due light is also coming on only after 2400 k.m. The dealership has advised me that all this is normal. I know it is not, I have been driving for over 25 years.

Audi Q3 2015 windshield is really a poor quality compare to other and seems like it didnt pass the federal minimum limit and Audi customer service and dealer says out force impact on glass doesnt come under warranty. But the question is if some sand and micro level chips make damage and that also so small sometimes you cant realize seeing normally then where the quality product from Audi, is that duplicate of Audi? Friends be sure that you get the good quality car that values the money you spend not by the brand which I feel now and not only me there are several people who is on the same boat here in this forum ** and other places I am sure.

There are 2 words for them... They are horrible!! I have excellent credit, paid all bills either early or on time... Never late. When it was time to return the car that only had 14,000 miles after 36 months, the charges were insane. I have leased over 12 cars (BMWs, Mercedes, Jaguars) and never had such a hard time. I am done completely with Audi. They can take their cars and do whatever they would like.

I purchased this car 4 years ago from a friend who purchased it new. It had around 4,000 miles when I got it and in 4 years I put roughly 10,000 miles on the car and serviced it regularly. At around 14,000 miles in June of this year the car started blowing an excessive amount of bluish smoke from the exhaust so I took the car in to the dealership thinking they over filled the oil during an oil change. After 3 weeks of back and forth they tell me it needs a head gasket to my complete amazement. I explained to them that is impossible considering the car has never over heated, never asked for coolant and always ran at the same temp but they insisted. I naturally went online and began combing through message boards blogs and reviews discovering that there has been many documented FACTORY defects in this type of engine and the only way to fix it is to replace the engine. I passed this information along to the local Audi dealer and they stated the FACTORY rep says this is the fix and after raising hell they charged me $600 and fixed it. After 2-3 weeks I get the car back and day 1 the same problem pops up again just as I knew it would so I called the Audi dealer and took the car back. Roughly 1 week after they had it I received a call from them to inform me the car needs a new engine to the tune of roughly $30,000 and of course I called Audi North America explained my problems and obvious anger and concern as to how my $150,000 car needs a new engine at 14,000 miles and they of course were super nice explained they will do what they can to help and would get back to me. The dealer calls me several days later and says the Factory is willing to cut you a break and fix it for $5,600!!!!! Wow thank you sooo much so generous of you to charge me $6,000 to replace a defective engine you built that was destined to fail from the assembly line. Small back story....I purchased a 2007 Gallardo brand new with 0 miles in 2007 and at 103 miles the crank shaft sensor went bad and it sat in the shop for 3 months waiting for the part to come in (same company). Terrible customer service - obviously hate repeat customers. And if it costs them money would rather not help you. Mercedes Lexus Toyota would have stood behind their product where Audi refuses to do so!

Audi A5 2012 convertible with only 28000 miles, the top do not close completely and at the dealer charge me $160.00 to diagnostic the problem (another shops charge with the same computer $70.00) and call me if I accept $1,277.00 to fix it. Contact the factory and a technician in Germany told me that are a couple of sensors that very rare cause this problem, parts very cheap and easy to replace. (Plastic materials I think). Is anyone at this chat that can help me about this? Who is right?

I purchased an Audi W12 my first and I custom ordered the car. I had less that 5,000 miles on my Pirelli tires that were a special order. I got a flat tire in the seam of the tire. I was told by roadside service that I waited for over an hour to take it to the nearest tire facility. On Sunday nobody is open and the spare is a dingy. The drive home was 2 hours. The following morning I took the car to the nearest tire center per roadside assistance. Pirelli requested the tire center to ship the tire to Pirelli to evaluate the tire for the reason the tire went flat. After 3 months and to have Pirelli say they were short handed and it would be another month until they could evaluate the tire. I reached out to Audi North America as I purchased the tires and the car from them. AUDI gave me this response we are not responsible for our vendors and the tires. We can not do anything. It is not their issue on any tire related problem, even though I purchased the $3,000 worth of tires from AUDI. I asked for a supervisor from Audi and was told BY THE AGENT THE BUCK STOPS with him and he will not do anything and it is not Audi issue. If youre going to sell a $135,000 car and tout about your customer service when this was my 2nd Audi and my last purchase. Thank God no one was hurt but I would think any company would stand behind their product and vendors.

I purchased my Audi S7 as a CPO at 49000 miles. The moment I received the car I noticed it had unusual shifting between 1st and 2nd gear, and how it behaves with just stop and go movement. It would be worst in stop and go traffic where the transmission would make a clunky noise and could be felt under the floor. So far they’ve updated ECM and Transmission Software, replaced Mechatronics, replaced multiple motor mounts and control arms ball joints etc, replaced weeping coolant and transmission fluid lines... and after being the 6th week in the shop currently they will replace the Dual Clutch and hope this solves the problem. This has already been my 4th time in the shop and the car has now spent over 60 days in the shop for the same issue. I’m even hesitant to take the car back anymore knowing how hard it was to battle a transmission problem from the start. It’s unfortunate all Techs only look for Fault Codes on a Computer when the problem can be a caused by a mechanical failure. At the end of the day, it’s not a shop foreman’s car, and he will never feel what you feel with the vehicle.

My Audi A4 was well designed/attractive. It has a nice handling, smooth ride and black on black with black tinted windows. It also had a great black leather interior to match the slickness Of the black exterior. It is definitely a nice car and one of my absolute faves because it was very stylish, fresh, sleek and cool. It almost reminded me of a Batmobile because it was so nicely designed and had a lovely exterior. It was in the luxury world but not as expensive as a Benz or BMW. I loved the Audi A4 but wish it had more tech features. Also, it needed lots of repairs and had recalled items which was very annoying. So when it started to break down I was ready to get rid of it instead of pouring money into repairs.

Purchased 2009 Audi from Jack Daniels Audi in Upper Saddle Rive NJ about 2 years ago. Disrespect and deception seem to be the norm at this dealer, and I was soon to find out with Audi USA also. The car broke down within the first weeks of ownership. I was on my way to IL from NJ when it just died in PA. I called the dealer and they were no help saying call Audi USA. I informed the dealer I need a rental car to get home for work. Long story short, it took NJ consumer affairs action to get reimbursed. The car was eventually picked up, at my expense, and driven to IL. The car burned oil at a rate of 1 qt per 750 miles. Sometimes more. I informed the Audi dealer, they stated all Audis burn oil. It was unimaginable, this is how the car was designed. I was finally told by the dealer that a oil fix was available, and after 3 attempts, they said it was done. On attempt 4 I was told drive 100 miles and bring it back, didnt make 100 miles, and broke down on the side of the road. I was told the timing chain was no good and needed replacement, then I dont hear from the dealer for weeks. Dealer called 2 weeks later, saying rings, pistons and values need replacement, FOR EXCESSIVE OIL CONSUMPTION! 2 more weeks and I get a call from Audi USA that they WILL NOT ship the car to me in California. The car is in IL, ruined my familys vacation, and now its stuck there. Audi has even now backed out of their offer to make a deal on a new Audi even though I will NEVER buy another Audi. The car is junk, bad dealers, and horrible customer service.

I purchased the Audi Allroad 2001 in 2006 w/ 56,000 for 21,000. At 1st people took advantage for any type of repairs. Now I have someone honest. Car runs great w/ 160,000 mi. Self leveling suspension works great, no more bag problems and engine is strong. This is a luxury car in & out.

I have recently learned that the terms and conditions that I agreed to are in fact not what the contract that I signed represents. I am also very upset to learn that the market value that I was guaranteed was in fact false and was grossly overstated by at least $13,000. Even more so, I am upset by the fact that after consistently being assured and led to believe that a lease contract was far better to do instead of purchasing because I was getting a much better deal, this also has now been found to be false, and that the actual purchase price of the vehicle is an estimated $7,000 to $8,000 more than what I agreed, not to mention the fees that I paid upfront that were added back into the remaining amount due.I am bothered by the fact that Ashley with Audi Financial Services stated that she would have never agreed to sign a contract like the one that I was led to sign by the misrepresentation of facts. She also stated that the amount that was calculated for my 2010 A5 was more than what the normal payment should be. In referring to my contract and the terms, she stated that she had never seen one like this before. Jim, the manager at Audi Financial Services, stated that my true intent to purchase the car instead of leasing was evident by the fact that I made a down payment of $26,124.00. He also stated that he wished that there was something that he could do, but that his hands were tied. He advised me to contact Audi USA and/or the dealership to address modifying the contract terms and purchase price based on the information that had surfaced. Since the dealership has shown that deceptive and misleading actions were conducted in order to have me agree, I contacted Audi USA.Since then, I have been working with a representative named Rob. While he is nice and very apologetic, I feel that my efforts to work in good faith are potentially one-sided. This conclusion is based on my last conversation with Rob, in which I welcomed him to please pull the recorded conversations between Ashley, Jim, and myself to verify that Audi Financial Services agreed that my contract was written to be unfair to me. He stated that he did not think that it was possible for him to. He also stated that he would try to see what, if anything, could be done to modify my contract. I advised him that since my decision to enter into a contract with Audi of Columbia was based on misleading, false, and/or undisclosed information, if I would have been made aware of the true nature, costs, and terms of the contract, I would have never agreed to sign.Based on todays fair market value, Audi USA has been paid in full, but instead, I am being informed that I, in fact, owe an estimated $23,000 more, not including interest and finance charges. I am now being placed in a situation with Audi where I am being forced up against the wall to either agree to the grossly-inflated price, or watch Audi take possession of a car that is technically paid for due to the fact that my contract ends on 06/13/13.

We purchased a very clean, well maintained, used Audi A4 3.0 CVT with only 26,000 miles on it from a Range Rover/Audi dealer for our daughter as she went off to college in 2010. We had planned this car, being German built with Innovation through Technology to last her until she graduated and was able to get her first job. The Audi was serviced on a regular basis, then at 42,000 miles the transmission started acting up. After numerous trips to dealer and mechanics, the news was the transmission was shot and it would take $8,500 to repair/replace. The Audi at 48,000 miles is now a parked. A worthless hulk of nuts & bolts. After countless calls with Audi America, polite lip service with no results. We were extremely disappointed to find that Audi America simply does not stand behind their brand.Upon further research, discovered there was a class action suit to a poor design on the CVT Automatic Transmission, which accused Audi of concealing problems from consumers. Audi denied allegations but agreed to reimburse some customers...mmm. An indirect admission? We unfortunately discovered this settlement too late in the process as a result of no communication or proactive involvement by Audi. We have no recourse on our initial investment which equaled to 1/2 years of college tuition. Although my daughter did enjoy her 3 1/2 years driving an Audi at college, the reliability and disappointment by Audi America not supporting their Audi brand will forever taint all of us. Audi will be viewed as the inferior German car that cant be trusted.Closing note: Daughter is about to graduate college and she is considering her purchase on a new car when she starts her job. Her final will not include Audi, but a more respective brand this time around; BMW, Mercedes Benz, Mini, Lexus? We, our friends and anyone else we come across who may be interested in an Audi, will certainly hear the story of our college student deceived by Audis Truth in Engineering. No such thing!

Audi Q7 4.2 - I am extremely disappointed with this SUV. Every 24000 miles it needs new brakes and rotors that cost in excess of $1600. The last brake job, the car squeaks with brand new pads and rotors. Took back to Audi and they said it is brake dust. After 300 miles still have the issue and AUDI Customer Relations is not helping. This is the last Audi I would buy. I would stay away from this manufacturer.

I love Audi the car, but Audi financial services is an absolute nightmare. I lease an Audi A4 in 2011. I leased a car from Audi in 2011 and promptly returned the car in outstanding condition a few days before the end of the lease. About a week before returning the car, some vandalism was done on a fender. I put a claim in with my insurance company and the car was completely detailed not on for the fender but bumper etc. It looked almost in showroom condition. BTW I live in Manhattan. The lease also allowed me to have 30,000 miles on the car. When I returned the car, it only had a little over 14,000 miles on it. If I still needed a car, I would have bought it. I even asked friends if they may be interested in buying it from me if I bought it. It was that much of a deal. Audi employs a vendor named SGS to do car inspections.The inspector spent over an hour inspecting every inch of the car. At times he actually pulled out a magnifying glass! I have leased many cars and have never had an inspector like this. I was outraged when he listed tiny scratches, a tiny ding on the side door and a hairline crack in the rear tail light. He gave me an estimate of what I need to pay for Excess wear and tear. I kept asking him do define excess wear and tear. He showed me a tiny scratch on the hood that exceeded 2/3 of an inch or something like that. I kept saying that the tiny scratch is far from excess wear and tear. Finally I just grabbed his write and decided to call Audi myself. About two months later, Audi called me asking for proof that I turned in my car. I asked her why they dont just get the information from Audi Manhattan where I returned the car. She said that Audi Manhattan is difficult to communicate with and it was easier to just get the information from me. I run a small business and do not have time to do someone elses job. I explained that Audi Financials internal problems are not my problem, but if I find the document I will send it to them. About a month later, sure enough, I found the document, made a copy and sent it to Audi Financial. I then get a bill 5 months later from Audi Financial for over $1,000. There were excess wear and tear charges AND they claimed I turned in the car 20 days late. (I turned the car in early.) So the fighting with Audi financial will continue. There are a lot of hot cars out there. You dont need Audi. I have leased from Lexus and Toyota. I had no wear and tear charges with them and never had the car put through the body shop a week before returning it! DONT LEASE FROM AUDI!!

My 2010 A4 consumed oil from the moment I bought it used at 63,000 miles. It used 1 qt every 1000 miles and according to Audi thats normal. Using their math and Mobil 1 I would never have to change oil as I would have added 10 qts before it was time to change the original 5 qts in the pan. Audi said they fixed the car before I bought it but will not release the service records from the servicing dealer in Florida or from Audi of America. How can you comply with Class Action Settlement if you cant have access to the records. What are they hiding? Never mind, the car broke an engine valve at 101,000 miles, just after my extended warranty expired. Been round and round with Audi Customer No-Care, the Audi Customer Experience they call it. More like a nightmare. After providing all my mileage logs and records, service records and all the receipts from the auto stores from adding oil they say it is with Customer Retention and Resolution. I have filed complaints with several state attorneys general, the EPA and safercar.gov. Next will be letters to the Wall Street Journal, Car & Driver, Road & Track and Consumer Reports. We have to stand up to their arrogance and disregard for US Laws and our rights as owners and consumers. I cant afford a $7,000 repair and still make payments on a car I cant drive.

I have owned several German autos... BMW, Mercedes and Audi. Of the three brands, the Audi Q5 Premium Plus (2010) has been the best by far! The only problem has been with the emissions system fouling due to the direct fuel injection; a problem common to many current brands. Audis service has been excellent in correcting any and all problems! My biggest complaint is the cost of replacement parts... extremely high ($53.00 for a plastic visor clip)!

We bought a 2015 A6 7 months ago. This car rides like a dream, has power and comfort. But, you would think as much as you spend on these cars the service would be a lot better. We had our oil changed at Cavender Audi in San Antonio and they would not even reset the oil service alert (you are unable to do it yourself in MMI). Then when your complimentary data service runs out after 6 month you have to pay $800 for 30 months. Toyotas Entune is free, Fords, SYNC is free and I am sure there are a lot more companies that provide complimentary service like this. Chevy allows you to use your current phone data plan which costs $10 month. So bottom line the car is outstanding but as much as Audis cost they could at least give you complimentary data or at least let you use your phone company.

Six months after purchasing a 2007 Audi A6 with 57k miles the steering control module required replacement. The cost to fix was $2,600. Because this obviously a result of poor engineering and not a wear and tear issue I wrote a complaint to Audi directly. Their response: We are sorry to learn of your issue however the car is not under warranty (they wont acknowledge the fact that this is a common issue as seen on many Audi forums) and because you did not buy at an Audi dealership and you are not a loyal Audi customer (1st Audi and last) we will not assist with repair. The point of my writing this is that their vehicles are over engineered and repair record and costs are absurd. Oh and dont even try to bring to someone other than an Audi dealership because they cannot work on them. And the dealerships know this full well!!! I am through with the 4 rings of death as my mechanic calls them and switching back to Lexus. Dont get taken by the looks of what I think is a great looking vehicle like I did. You will be surely regret it and be shopping for a new car ASAP.

Bluetooth in A5 Cabriolet 2013 unusable - I have 3,800 miles on this 2013 car and am ready to sell it. I make a lot of calls while driving. People cant hear me over the noise and tell me Im screaming at them. This is with the top up. I have been to Audi twice and been told that nothing can be done. A car over 50k deserves service and functioning equipment. When I bought the car, I was clear to the salesman that voice control was important to me. It is disabled in the Cabriolet. My husband says buy a headset. I want them to fix it.

I own a 2015 AUDI A4. I have enjoyed the car and like the ride very much. However, after a little more than 4 years since I bought the car new, there is a severe problem with the air conditioning system. Since I live in South Florida, its essential that this works. The AC evaporator failed and needs replacement. The cost quoted me by AUDI in Naples to repair this was $4740 plus tax. Most of this cost is due to labor since it is extremely difficult to replace. The service tech explained to me that the part itself is a little over $1000, the rest is labor cost.This charge to me is due to poor quality on the part of AUDI. This part should not have failed after only 4 years. In addition, the car is poorly designed if it takes a skilled AUDI mechanic so many hours to repair. The tech said that the entire dash needs to be removed. Im very dissatisfied. Im not about to pay this much. What will fail next and and what price to repair it? I will have to get rid of this car since it is useless after less than 5 years. Needless to say I will not be buying an AUDI to replace it.

Purchased new Q3, in less than 10 days it started to stall WHILE DRIVING. CAR HAS LESS THAN 300 MILES. Service center said car is perfect. 2 hours later it stalls again WITH MY CHILD IN THE CAR. This car is UNSAFE. I was told dealer will do nothing and I should call Audi. Im stuck with a LEMON. Now trying to fight Audi corporate. Service center cannot fix this. They wouldnt even give me a loaner. I had to make a stink at the dealership to get one. Dont buy an Audi!!

Its been just 8 months that I have bought an Audi A4 from the Audi car dealer in Ludhiana and I am facing a huge problem regarding the tires of car. Actually, the tires of the car have developed a bulge around them. Due to this, I am facing problems in driving. I have informed about the same to the local dealer but they refuse to look after our complaint. Hoping for a quick action.

I initially bought an Audi because of their quality and excellent engineering. However, I dont believe I will ever purchase another automobile from this manufacturer again. At 60000 miles my MMI system experienced a complete failure. The Navigation display would not come up, the radio wouldnt work, the navigation system completely failed. I took the car to the dealer here in Denver and was told the 5F MMI component would have to be replaced. Cost of the part $2200, $400 for labor. To say the least this is outrageous. Needless to say I am done with Audi, they are obviously not the reliable luxury cars I thought they were. Save your money! Dont patronize.

My story is as long as the other reviews, so to make it short. I will not buy an Audi again in the future. Doesnt matter how good it drives. Do not want to make myself unhappy again for few weeks. And just a piece of an advice, do not get any options at the financial room if you have to buy it.

I drive a 2012 Audi A6 SuperCharged. A few days ago I received a recall for fuel pump change, in that I called the nearest Audi dealership to make an appointment for the change on 01/26/2017. In the process of the change I decided to have an oil change. At the dealership everyone was very nice and took care of me within the process of the service and assured me that the fuel pump and the oil change has been taken care of and paid 140.27 dollars for the oil change. The biggest part me going to the dealership was because of the recall for the fuel pump because of the letter I received a few days ago. This morning 01/27/2017, after my daily routine coming home the car engine suddenly turned off. The worst part of this was that I was traveling on a highway, Palisades Parkway to be exact. On the dashboard of the car there were no indication of something wrong.The fuel gauge was indicated as that the car had fuel in the car. Not thinking about the amount of fuel that is in the car, I thought that there was something wrong with the engine itself. Thinking back from yesterdays service, the service was for the fuel pump recall. Thinking that it couldnt be fuel because I just came out of the service for this problem, but to be sure I called a friend to bring some gas to put in the car. Sure enough after adding fuel into the car the car started and I was able to drive to the nearest gas station to fill up.In all, this complaint is for the service at the Audi Town Motors of Englewood NJ where they specialize in Audi. Having trusted that an Audi dealership would know how to service an Audi car, was the worst mistake of my life. Driving a car in the highway, all of the sudden losing an engine and feeling a life or death situation was something that I wanted to share. Cars flying by me trying desperately to move the car to a safe place to park was something that no one should experience. I would like to formally put a complaint to the Audi Town Motors of Englwood NJ at 400 South Dean St Englewood NJ 07631. For the life or death situation I was in and amount of time I had to suffer for the mistakes that the Audi made, in a recall that Audi of America formally gave out to all of the Audi owners.

Audi service is wonderful and first rate until your car is out of warranty. Then it becomes very expensive to maintain. The car still handles well as holds its value but frequent repairs are needed and they are always costly.

I cannot find the words how unhappy we are with the customer service from Audi Financial services. Its mind boggling how a luxury automaker offers such a poor customer service experience from their financial services team. I was told that the only way to set-up auto pay for my lease was to call your 800 number for Audi financial services. After waiting on hold over 30 minutes I was cut off. I called back again and again with hold times so long it was extremely frustrating that it could take so long to get thru to a live person. Finally, after much wasted time, I reached an Audi financial services rep who sent me an Audi form which I completed. It included our correct checking account number and banking details so we could set-up a recurring automated monthly deduction from our checking account.It took many attempts to contact Audi Financial Services again to confirm Auto pay was set up which was a timely process since there was not a e-mail or internal confirmation of the payment details. Its extremely difficult to get a live person on the phone and your hold time are so long. Finally got Audi to confirm all was set up. Again after much time got confirmation auto pay also set up.I then received a past due statement, so again after so much time on hold, rep said I gave Audi incorrect checking account # so our monthly bill was not processed and we were past due on our account. Audi rep told me this was my mistake since I gave Audi incorrect checking account # even though I explained to Audi rep again that our Auto pay form went through with no issues on first payment. This went on and on, with no one from organization even thinking to check first to make sure that there was no mistake was on their end, before taking up much of my time to prove it.Finally, Audi rep admitted that they made a mistake and must have keyed in an incorrect account # different than the number on the form I provided for auto pay. They told me they would process it with correct # and assured me this would not happen again. Unfortunately, last week I again received another past due statement after I was assured this would not occur again. After spending a lot of time again trying to get thru to a person at customer service number, a rep said someone would call me back. Again, no one did or ever has as they promised they would. Since I got our first Audi, each month I spend so much time on the phone trying to have Audi employees careless mistakes rectified and there is no other phone number or higher level person to contact. I am left with the Financial Services 800 number and long hold times each time I am forced to make a call.Never have I ever experienced such horrible customer service with any company as Audi and been so unhappy with a product as I have been with Audi. Its shocking the lack of care with employees have for customer service, not to mention the on-going monthly headaches I have had due to Audi Financial Services incompetence.We have bought many luxury cars over the years. All offer good customer service. Those companies do what they say they will do. Its easy getting ahold of customer service with their 800 number and there are no issues with auto payment set-up or execution. It takes a lifetime to build a reputation (as Audi should know and recognize historically) and only a few minutes to lose it. Each month I waste so much time trying to correct their incompetent mistakes which still has not got resolved. I also told Aud I would like to return both cars to them since can not get issues resolved, no one cares and no one ever calls back as they promise they would.

In January of 2015 I purchased a CPO 2010 A5. Within 6 months I began having serious mechanical difficulties with the car. Although to date all issues have been rectified by the service department, the sales department has been unwilling to make an acceptable deal with me to put me into another vehicle when clearly my vehicle is a lemon. The general manager has never even responded to my attempts to contact him. Since I purchased the car, it has been associated with a recall and a class action suit. It has been in for service no fewer than 6 times, and yet the dealership nor Audi Corporate is willing to work with me. This will certainly be my last dealing with Audi of Huntington, and mostly likely, the last Audi I will own.

I brought my 2006 Audi A6 to Herb Chambers Audi in Burlington, MA for an oil change. After the oil was changed the dealership refused to reset the Service Display Indicator to Zero. I was told by the service department that the Service Display Indicator refers to major service only and does not refer to an oil service.Other Audi dealerships have reset the SDI to zero and after one year or 10,000 miles, a warning is displayed indicating that the oil must be changed. Be forewarned that Herb Chambers Audi in Burlington, MA does not properly service the Audi automobiles and they are very expensive.

Following this chain of events, the car is still in my driveway with the engine in parts in the trunk and the dealer, Barrier Audi, refuses to even pay for the items stolen out of the car:March 29, 2013 - The car died while driving and would not restart. Pete, my son who does not own this car but was driving the car at the time, had the car towed to Barrier Audi. They confirmed that the engine would not start and told him that the engine would have to be torn down in order to determine the cause and extent of potential damage. April 16, 2013 - My son received the following email from Dave (service writer) at Barrier: I spoke with Gary this morning and he informed me that you had emailed him asking for Audi to assist with this repair. Gary has asked me to get authorization from you to do some tear-down so we can determine exactly what needs to be replaced. Essentially you would be agreeing to cover the labor costs ($900) to tear down the engine. Once we know exactly what needs to be done, we can approach Audi and ask for assistance. They may help with some financial assistance but please understand that they may choose not to participate as well and in that case, if you chose not to proceed any further, you would be responsible for the costs of the tear down. Please let me know if you would like to proceed.April 17, 2013 - My son replied to Daves email: Lets go ahead with the tear-down. Sorry for the delay in response. Between work, kids, and wedding planning, things have been a little crazy. June 2013 - My son told me that he had been trying to work with Barrier and Audi Customer Experience to determine what options may be available to repair the car other than the $7,000 estimate that was provided to him by Barrier Audi for a new engine. There have been ongoing problems with the engine in this car from the time it was new, and all we were told was to put oil in it whenever the light came on. Apparently Audi refused to even have a conversation about options for assistance in this repair until he produced every receipt for every quart of oil he added to the car approximately every 500 to 1,000 miles over the 107,000 miles it was driven. He had requested service records from both Larson Audi and Jobs Audi, but received no response from either. He had no work order from Barrier Audi and no invoice. June 27, 2013 - My husband and I met with Dave, the Assistant Service Manager at Barrier Audi. We told him that Pete was not the registered owner of the car; that I was the registered owner. Dave clearly had no interest in a conversation other than Bring all of your receipts for every quart of oil ever put in the car. What we told him was that we were longstanding Barrier customers and understood that they got pulled into this when the car died. We told him that all we are asking is for Barrier to help sort it out with Audi since they and we all know that there is a well-documented problem with this engine. We also told him that we first leased it from Audi Financial and then purchased it from Audi Financial so Audi has already made a lot of money on this car. He turned red in the face a lot but would absolutely not engage in conversation. We asked him why anyone that we know would ever buy another Audi and he said he didnt know. He did not provide the Service Order or provide me with an invoice to pay for the engine tear down. He did not ask me to take the car home. We left with no further resolution.July 26, 2013 - We were told by the service writer that that there is a tech at Barrier Audi that is interested in buying the car as is. We did not respond. We are continuing to try to get service records from the other two Audi dealers. August 21, 2013 - I realized that I did not receive a monthly statement from VW Credit for the Audi. I made an online payment on August 21, 2013. September 4, 2013 - I received a certified letter from VW Credit stating that they had my vehicle and were going to sell it because I broke promises in our agreement. Since no one had tried to contact me from Barrier Audi, I was stunned. I called VW Credit and spoke with Brandon. I asked him what promise in our agreement was broken and why they had the car and planned to sell it. He did not know. He transferred me to Audi Customer Experience when I requested that I speak with someone at Audi.I was transferred to Audi Customer Experience. Andrew, the representative who took the call, did some research and told me that Careful Asset Recovery had the car. He also told me that he would have a release processed so that I could pick up the car and bring it home. He said that they would waive the Voluntary Surrender fee of $250 and that there would be no storage charges. He said that he would look into the circumstances that caused the car to be picked up and call me back. He also said that he would get the service records from the other dealers.September 9, 2013 - We had the car towed home to my house. All of my sons belongings were missing from the car. September 23, 2013 - After not hearing back from Audi Customer Experience, I received an email from Audi Customer Relations Center asking if I was pleased with the resolution of my case. I responded extremely negatively and told them that the case was not resolved. September 23, 2013 - After not hearing back from Audi Customer Experience, I found that Andrew had left a message on the wrong phone. I contacted Andrew and asked about the status with VW credit. He told me that when he contacted Barrier Audi, they told him unbelievably that they had no knowledge of the car. He had not received any of the requested documentation from the other dealers. He transferred me to VW Credit so that I could determine the status on the account there as he had no organizational responsibilities for them. VW Credit was closed for the day.September 24, 2013 - I called VW Credit to get status on the account. I found that over $1,000 had been added to my credit account. Dana did not know why and did not know why I had been charged $250 as a voluntary surrender fee when I had not surrendered the car, and in fact, had no idea that the car was being towed. Dana said that she would call me back after she researched the charges and that it might take up to 72 hours. I was told that I had abandoned the car at the dealership and that the amount of the engine teardown, which was not authorized by me had been added to my car purchase account. I have never seen the work order nor bill for the teardown. VW Credit seemed startled that I had no information nor requests for payment from the dealer, but they also clearly could not find any such communication in the records.September 25, 2013 - Dana from VW Credit called back and I asked what the charges were for and was told that they were: Collection charges (I told Dana that they could not be collection charges since the account was current. Dana agreed); Storage charges (I told Dana that they could not be storage charges since Audi Customer Experience had them waived. Dana agreed); Service charges from Barrier Audi who had said that they had no knowledge of the car (I told Dana that I had not authorized any work, nor had I seen any invoice. Dana agreed that these should not be service charges but that Barrier Audi had the amount placed on the account.)I was also told that their records stated that Barrier Audi had contacted them (VW Credit) to have the car towed. I was then told that I had abandoned the car at the dealership and that the amount of the engine teardown, which was not authorized by me had been added to my car purchase account. I told her that I had never seen the work order nor bill for the teardown. I had also not been asked to pick up the car. Dana seemed startled that I had no information nor requests for payment from the dealer, but she could not find any such communication in their records either. I asked what reason Barrier Audi gave for their actions and Dana said that they could not locate a reason in the file. I asked if they made a habit of towing cars with no reason and was told that they typically simply do as the dealer requests. I asked if VW Credit was aware that in Washington state, no one can be charged for car repairs without a signed work order. I was told that they do not know about laws in the state of Washington or any other state and that I would have to take it up with Barrier Audi. VW Credit waived the $250 voluntary surrender fee and tried to conference Gary **, the Service manager at Barrier Audi. He was not available. Dana left a message for him to call her back. He did not call her back. I did not receive a statement because VW Credit thought that they still had possession of the car. They were surprised to hear that I had the car at home. They said that they would put a rush on sorting out the account. I filed a complaint with the Washington State Attorney Generals office.October 7, 2013 - I received an email from the Attorney Generals Office with a letter attached from Audi of America. They stated that since I had not provided the service records (which had been requested from the two dealers weeks before and not received) that they could not do anything. They also stated that the VW Credit issue was completely separate and not their problem. Mr. ** also stated that he had no response from VW Credit. October 9, 2013 I received an email from Andrew with two attached service orders from Larson Audi and Jobs Audi as requested by him September 4th and by me in June.October 21,2013 - I sent an email at Andrews suggestion to request a time to speak with Mr. **, the Barrier Audi Service manager. October 23, 2013 - My husband and I met with Mr. ** in his office on October 23. He acknowledged that there are three known issues with the engine that is in my A4. He detailed the issues. He stated that there were fixes for two of them and he did not know if they had been applied to my car. He also told us that Audi had told the dealers that the extreme oil usage in the car was normal and that oil should just be added every time the light came on. Audi later told them that it was not normal and that there were things that needed to be done to correct the problem. Given these problems, we were told that the engine warranty had been extended to 120,000 miles. This was the first time that anyone had told us about an extended engine warranty.Mr. ** told us that he was not aware that the car was being towed until the two truck driver showed up and asked for the keys. He said that they had no responsibility to notify the registered owner and in fact, we were told that it was not their responsibility to determine the registered owner of the car. This is notwithstanding the fact that we told his Assistant Manager back in June that I was the registered owner of the car. He maintained that Barrier did not have the car picked up. He also told us that Barrier never charges storage fees, nor do they file mechanics liens because they are onerous in the state of Washington. He also maintained that he had no idea about how any additional charges wound up on my credit account. He said that VW Credit must have initiated the car pick up. This is unlikely since VW Credit had no idea that the car was at Barrier Audi until contacted by Barrier Audi and the account was current.I asked him if he would assist us in getting the funds, presumably for the unauthorized work, separated on the credit account. He said that he would try but that he really had no influence with VW credit. I told him that I had still never received a copy of the work order nor an invoice. He said that he would take care of that right away and print it while we were there. He brought it up on his screen, looked at it for a minute and told us that he could not print it because his PC hung. We asked if he would email it and he agreed. He told us that he would contact the local Audi representative to see what could be done and that we would need to supply the work orders. We told him that we would email them which we subsequently did. I also asked if he would provide the detail of how the car came to be towed. We did not receive the work order or invoice.October 29, 2013 - I received a response email from Mr. **. He listed the additional service information that is required by Audi and told us that from now on we were to deal directly with Audi. The work order was not provided, nor was an invoice. October 30, 2013 I responded to his email and asked him again to provide the work order and invoice. I also asked him to provide the detail regarding how the car came to be towed. I received a response from him. It had the work order attached as well as the email that my son sent back in April to ask them to tear down the engine. The only detail provided regarding the vehicle pickup is:While we would have liked to contact you, we did not have any personal information of yours, Peter was our only contact. Because the car had been sitting on our lot for 4 months we found Audi Financial was the legal owner of the vehicle and contacted them. Due to privacy issues, they do not provide us with your personal information. 1 month later Audi Financial paid for and picked up the vehicle. As far as personal possessions that is something you will need to talk with Audi Financial about as they took possession of the vehicle.I contacted VW Credit following this email. According to them, Barrier contacted VW Credit in July about having the car picked up. This was shortly after the offer to buy the car by a service tech was received and ignored. They knew who the registered owner of the car was and made no attempt whatsoever to contact me about the situation. I contacted the Better Business Bureau and asked for the charges to be reversed from the account, reimbursed for the towing charges to bring my car home and the cost of my sons stolen possessions. They continue to say that it is not their problem.

A4 - 61,000 miles bought new, worst car I ever bought and the dealer suggested if its breaking down so much, maybe its time to trade. What a joke - 61,000 miles. They cant get it working so buy a new one. Id never own an Audi again.

I had the car for 3 year now but I had problems from day one the car has been to Audi North Cliff in Johannesburg. About 10 times to be repaired and now that I have yet other problem with the car. They telling me that it will cost me +- R7000-00 just to look at where the fault is that is not even to fix it and then parts will be extra on top of the R7000-00, not happy at all.

Audi Q7 is a great family car. It had the largest and most comfortable third row and is the most spacious SUV that we found. It is sleek and great looking from the outside while the interior looks modern and has the latest technology. The interior lighting also feels very calming. As for the upgrade options, we got the technology and sports packages which included nicer wheels, better steering and everything from GPS to do radio.

The technology in the Audi A4 sedan is complicated and not user friendly. The manual is not helpful either. It is a great ride but it uses premium gas which is a pain. I bought it because it is highly rated in crash tests. I have only owned it 8 months so I dont know how its long term durability will be but it is rated highly in this area.

Purchased Audi Q7 2017 from Farmington Dealer. Around 600 miles, I was hearing lot of noise from the passenger side wheel. Had gone to the dealer about the noise and they said since it was new and they did a visual inspection, Later this continued several occasions. Finally at 5000 miles, they asked me to go for a long drive, which I did, at 9000 miles. They said it is the problem with the tires and they need to be replaced, so had contacted the dealer and German Audi. Instead of replacing the tires they offered to replace 2 tires and rest two tires I have to pay from my pocket. I sent some emails to Audi of Germany but they fell into deaf ears. This shows their excellence in Testing and launching the vehicle. I am selling my Audi q7 as I dont have any faith in the German engineering (Audi), also suggest not waste your valuable money on imported cars and be a American. I am going to file a case against Audi in Small claims court too.

I bought a brand new 2018 Audi Q5 thinking it as my dream car. It brought such a dismay & disappointment within a few days of buying with lots of problems popping up every day. Problems seen and fixed: 1. There was this squeaking noise from the back: Fixed after two visits and I had show them where the problem was happening. 2. The backlights not working. SUV in the garage currently to address this problem as on 12/06/2017. 3. Window regulator gone bad. Replaced and FIXED it. 4. Auto sense start & stop feature not working if the AC is ON. - Still not fixed as on 12/06/2017. SUV is with the dealers regarding this issue. 5. Numerous minute scratches all over the car the day it was bought. I was so disheartened seeing the scratches.All these complaint were taken to the dealer & The Audi North America too. After explaining the problems the service providers were not able to even figure out the problems. I had to go twice to explain them over & over. The dealers are still trying to figure out the solutions for some issues. I have already visited the dealer at least 6-7 times & right now my car is still in the garage since 2 weeks. The Audi USA are of no help. They took 2 months to respond to my case & said that the dealer would take care of it.And the car is still in the garage as I write this review. My Only question after buying brand new car are: 1. Why should I undergo this mess and waste of time/energy after buying a BRAND NEW CAR. 2. How come AUDI has not done any quality control before delivering the car. 3. How can they deliver a car like this to the customers and then have the customer go over this pain, distress and frustration. 4. Why should I visit dealers again and again to leave the BRAND NEW SUV for repairs after paying full price to buy the vehicle.

With the amount of cars they have, its easy to find a capacity you need for your family or any other situation. Their cars have the best quality for tech that’s why they dont go cheap in my opinion. Upgrading is hard and complicated plus there are too many personalization options to choose from if you dont know what youre looking for.

Audi A4 2010 - I have a camshaft failure and have warranty service and Audi is stating it is not their responsibility to fix it based me getting an oil change from an outside dealer. This is completely insane to me and I will never own an Audi ever again. Ever since I have bought this car brand new, it has given me nothing but issues.

Audi S8 2007 5.2 v8 - I have been having a problem with the coolant level for more than 12 months. Audi maintenance center tried to solve the problems 4 times and the problem keeps coming back. They do not know how to fix the problem. During this annoying and catastrophic experience through the last year, the car was parked for more than 6 months for solving this problem without any results. The body of the car has been scratched from 5 different areas 2 different times. Is this really how Audi deals in maintenance? I have complained to the GM of Audi in Jordan and he invited me for a cup of coffee at his office. I went there, met him, drank the coffee and the maintenance manager was there. They promised me that this problem will be solved, but the problem still exists without any improvement in this dramatic claim. What should I do?

Audi Sedan A4 comes in a variety of colors including black, gray, white, and many more. Good fuel mileage and has a nice kick to it. Very comfortable as well. It has four doors surrounding the car, two mirrors with great rear view. Very sleek and aerodynamic showing the great amount of time to make it. Trunk is a hatch. You can get leather seats and customize the cabin to have various options such as extra features in the entertainment system. You can have four to five people inside. It is kind of a tight squeeze due to the low surface area but there is a lot of room for your feet and it had huge area in the back for storage as it does in the main passenger area.

2015 Audi A4 brakes are an embarrassment. Brakes squeak when cold or wet, not a little but enough to turn heads at stop signs and in parking garages. The dealers recommendation was to drive down the freeway at 65 or 70 mph and stomp on them engage the ABS. Great, safe advice - thanks Audi. Im glad to see that Audi has known about the issue dating back to (at least) 2012 from owner experience blogs - but pay their customers the same lip service in 2016 as they did four years ago were aware and were working on a solution. So much for Truth in Engineering.

I really dont know where to start. I can fill pages and pages showing what bad company I trusted when I bought an Audi Q5. The car is extremely bad, no quality at all. Many problems with the gearbox, the breaks squeaking, steering wheel making bad jerking movements, and the list goes on. But what is really the worst is not the extremely bad quality of the car but the unbelievably bad service. I never took my car to the Audi dealer and they actually knew what was the problem. It stayed one time a full month at the dealer and they were not able to know what was the problem.Now I am facing a problem with the ignition, they told me we need to update the software and we need to get the software from Dubai and I have been waiting for that for a month now and still nothing. Very bad car, extremely bad service and dealing with the Audi people is like dealing with crooked con experts. My car is by the way only at 40000 Km and I hate it already so much. My advice to all: DO NOT EVEN THINK OF BUYING AN AUDI.

My daughter had a massive failure of her 2012 Audi Q5. Audi of America and Audi of Beaverton provided a level of service which was nowhere near Audi professions of excellence. Past positive experiences were outweighed by Audis overwhelming unwillingness to acknowledge its problem. Audi Beaverton tried to address the problem, but, without consensus of Audi USA, was limited in what it could offer. Furthermore, Audi Beaverton gave conflicting information to us and Audi USA. In effect, Audi USA claimed that Audi Beaverton blamed my daughter, and Audi Beaverton said that Audi USA wouldnt address the problem.

I purchased two Audis for Audi Conshohocken and the first car its engine died 2 months after purchase, the second car the engine died 11 months after purchase. They were Audi 2002 and Audi 2006. The 2006 Audi only had 75,000 miles when the engine died. I suspect oil sludge.

I purchased a pre-owned vehicle at the end of May, 2009. I had previously used this dealer in Mendham NJ as I had purchased a New Vehicle many years ago, however had never purchased a pre-own vehicle ever. Unfortunately the vehicle was never inspected or provided maintenance by Audi although they have a service department. The first week the maintenance light came on, I called and oops they will do a complimentary maintenance. Two weeks later I am driving (over an hour) to work get cut off, go to use the horn, the horn does not work.I call in they find it strange only to find out that the horn cannot be repaired as the entire thing has to be replaced. On Friday the maintenance light came on. I take it in, they said Did you notice that your check engine light was on? I said no as it was not on, they said Well we turned it off. I said Is there a problem? They said Well sometimes it comes on but we turned it off. The next day my check engine light came on. The vehicle is due for an inspection at the end of the month. Yesterday I went to pick up my girl in school and the car would not start. I thought I needed it to get towed, finally it started. I have send emails and left messages. No one is returning my calls. The only people that call are sales associate. When I tell them the issue, they said we will have someone from service give you a call. No one has as of yet. The vehicle that I had purchased new I did over $8000.00 in repairs to get it ready for inspection. At the end after they told me it was ready the service guy calls and said, Your torque converter, the check engine light came on. We will not charge you for labor as this should have been noticed. We will only charge you for parts excess of $2500.00. If this is not rectified, I will never use Audi of Mendham, NJ again and the marketing will be negative as word of mouth is the worst marketing tool yet.

Audi A3 has great fuel economy and MPG for less fuel usage and features inside for safer driving and protection, has updated Audi Tech that comes with all you need inside and very premium interior and cool exterior. Has a very sleek design outside with shine and shimmer, inside has a roomy interior with plenty of leg room and air comfort, added radio audio quality, console that has cup holders and luxurious flooring. Has a quiet smooth ride, sporty details and leather seats for a smooth comfort to passengers both front and back. The bite-size A3 wraps up everything we love about Audis in a handsome, nice-handling package. Steering is precise, the ride composed; fit and finish are superb. Four-door sedan and two-door softtop convertible versions are offered. A 220-hp 2.0-liter turbocharged four-cylinder and six-speed automatic drive either the front or all four wheels. A backup camera and 10-speaker audio are standard; adaptive cruise control and an infotainment system with Apple CarPlay.

Overall, my husband and I have been very satisfied with the Audi vehicles weve purchased or leased since 2016. Weve owned/leased a 2017 A4, 2017 Q5, 2018 SQ5 and 2018 Q5. Unfortunately, what is very disappointing is Audis lack of customer support or loyalty. A few months ago, my husband unexpectedly passed away leaving me with two leased Audis. Understanding that we did enter into leases with strict lease conditions on these two cars, given my personal situation and that my husband and I had a good history with Audi, I still wanted to see if Audi could help me in any way as I couldnt keep 2 leased vehicles under the present circumstances. I had heard that some car companies are very helpful when a lease holder becomes deceased. Ends up Audi is not one of those car companies and they were of absolutely no help. The dealer told me they couldnt do anything and to talk to Audi Financial as they owned the leases. Audi Financial told me I could turn in one of the cars but Id still have to make the payments and that I should go back and talk to the dealer to see if they would purchase the car back. Long story short, I ended up buying out one of the cars and selling it through a car broker (at a loss but at least I no longer have to make the car payments), and will continue to lease the other car until the lease expires. At that time I will purchase something different as I am very disappointed in Audis lack of customer support or loyalty.

I bought my dream car, a 2014 A7 TDI, at the beginning of the year. With 8500 Miles, it stalled in the middle of the road, and would not restart. My first concern was that maybe my husband put in unleaded gas instead of diesel. After calling the Audi Roadside Assistance (which I will never use again) and waiting for 2 hours for a tow truck, my car was finally taken to the dealership. They do not know what is wrong - it wasnt the gas. I am so frustrated. They need to keep my car for a week to diagnose, and longer if necessary. I do not want my car back. I have lost my passion for my car and brand Audi.

I have a 3 three-year-old Audi a4 with 50k kilometers. Brought car back to garage at 35k for rear suspension noise and was told problem was solved. Car was purchased new. Noise came back into rear suspension and when I brought car back it was out of warranty. I was then told I would have to pay 130 euro per hour for car to be looked at and they didnt know how many hours it would take. I was scared off after being told there was a car in for a noise and already they had clocked up 38 hours and the problem was still not solved. I will never buy one of these cars again. I have had BMW and Merc and Opal and these cars are just not up there with these other brands. My experience was I paid quality price but did not get the quality car.

I bought a A4 Quattro, manual transmission, new in January of 2012 from Hiley Audi in Huntsville, Alabama. The vehicle has had the water pump and one injector replaced under warranty and the PCV valve, various modules and gaskets O rings and other items replaced at my expense as well as the shocks that were leaking more oil than the EXXON Valdez. All of this occurred after the car was barely out of warranty. The service department has actually been quite good at diagnosing the problems associated with the vehicle however the expense of having those issues rectified is prohibitive.Now with a little over 100k miles on the car, its burning a quart of oil every 600 miles. No one at Audi notified me about the class action suit on these engines for excessive oil consumption however they did notify me of the extended warranty on the cam chain tensioner which after requesting the replacement they refused to repair even while the car was still under warranty! In short, Im stuck with $6K repair bill for replacing this dog of an engine. The people that work at Audi can only be as good as the management team and in short, the management team at Hiley as well as Audi of America are terrible.On a side note, I have an ACURA RSX that I bought new in 2003 with 200k miles on the odometer that doesnt use a drop of oil and a 1997 BMW 318is with a 168K on the clock that doesnt use any oil either. Basically Audi sells cars that are throwaways after 100,000 miles. In short, if you expect Hiley or Audi of America to stand behind their products, you will be sorely disappointed.

I bought a brand new Audi Q3 2015 last year. Audi was my dream car before, but after buying this car I am feeling guilty of buying this car. I had a service @ one of the dealership last year. They had done wheel alignment and rebalance last year. The service was bad and when I gave the car for routine maintenance at different dealership they wanted me to pay again for rebalancing and wheel alignment. I have contacted Audi to complaint on the bad service. They took a complaint but never called me back with resolution. One of the customer care representative told me that I have to reach out directly to dealer and they wont help me in this issue. I dont understand why I need to buy a luxurious car who dont even take care of their customer concerns properly. I will never buy this car and planning to sell this car in near future. Bottom line - its not my dream car anymore.

My purchase day was overshadowed by joy of buying a car, failing to see that Audi was not about the purchaser nor providing all 10s service. What has really maddened me today is I get a call I am thinking is a survey of my recent servicing, only to get hung up on, unable to express my concerns due to lack of professional communication. I thought I was saying yes to the rep saying all my information correctly. But after being hung up on, it left me wondering what was the call about. Not even a goodbye, thank you. Audi wants buyers to think they are for satisfaction but they only do things that is necessary just to say they have done it because they dont care if they have met the goal or provided customer satisfaction. I have been battling with them ever since my purchase but my concerns are not what they care to hear. I had to have a second delivery in which even direct, specified, unsatisfactory issues were not even addressed that I had pointed out in a written response. I wish I would have took my business elsewhere. Sometimes I wonder the true value of the whole deal.I wish there was another rep I could make a formal complaint to but I am going to keep long for that. It almost seems as if a $60,000 price means nothing to the dealer about committing to satisfaction. I have had a repair done and the console piece pop right off the next day, which clearly was not attached properly, only to have the same issue serviced again in less than 2 months. I see why people buy BMW and Mercedes. The service is better, the agreement is firm, and you are not judged. They make it known to please give us all 10s on the survey at Greensboro Audi but they are less than 6. I like my car but the way I feel about how they treat me, sometimes I just want to sell it back just to rid myself of the association with Audi.

Has to be one of the worse car manufacturers on the planet. Bought a 2010 Q5 from an Audi dealer. Dealers claim they inspect the vehicle. Have had it now for a year and a half. Put 7k miles on it. I have already spent around $5k in repairs and it is in the shop again with the dealer saying the engine needs replaced for another $11k. I now have to spend another $5k to pay it off and not have a car. Engine currently has less that 70k on it. I will never purchase another Audi/VW product in my life.

Im leasing an A4 and paid for a portion of the 36 month lease up front. In April 2017, I asked for a letter stating the current balance of the lease payments. I was sent a letter stating that I owe about $3400. I made a payment of $2400 and common sense dictates that the remaining balance would be $1000. But when I followed up in May 2017 (one month later), Audi said the remaining balance was actually $1300 after the $2400 posted.They raised the balance by $300 and nobody can explain why. Every time I call to inquire, Im placed on long holds and then hung up on. A supervisor finally reached out to me and said that he has no idea why there is this discrepancy but I owe $1300. No explanation or attempt to come to a solution. After I pushed, he hung up the phone as well.Obviously theyve made a mistake somewhere but nobody wants to figure it out. Now I dont know how much I owe and if the balance will continue rising with each payment instead of dropping. WORST CUSTOMER SERVICE EVER. Stick to BMW. Audi tries to be upscale but cant compete because their reps are incompetent.

I have audi Q5 and I really love my car but the agent here in Egypt, they are terrible. For the usual car Service they are less than fine. Last summer I had a damage on my car and they took it to repair. After three weeks they call or I call and they told me that they dont have this Spare part. It took about two more months or more to repair it. Two days ago my back door window was broken while someone was stolen the car. Second day I call and ask about the glass they told me within two hours will answer you. That was yesterday morning till now nobody call and I am with my glass broken trying to find it anywhere else to buy it. Really they are terrible agent.

The styling of the Audi is incomparable, is definitely not a BMW and definitely not a Mercedes, it has its own niche in the market and it’s just beautiful. I finally found a car brand I love!! I will buy another Audi.

Similar to other reviews, I have experienced the inability of my Audi Q5 to hold its stereo presets. Audi has said that it is an issue with Sirius XM, but I am not seeing the same issue with other makes and models. While radio presets is a small problem compared to say, engine problems, it is that Audi has been nonchalant about a feature not working at all since the time of purchase. It, along with several other service issues in which I had to be the one to get a matter taken care of, shows the lack of accountability on Audi’s part, and will be the reason that I will never purchase another Audi and will actively prevent friends and family from making the same mistake.

Repeated issues with carbon build-up which turns the engine indicator light on. Audi has cleaned the valves previously, at no charge to us acknowledging this problem and that it will likely recur. It has recurred, but now they want $1300 to remove the engine for a thorough cleaning. 2009 was the first year for the Q5 and a fair solution would be to recall this car or take care of the cost for this recurring problem. Audi has declined any further assistance. We will never purchase an Audi again.

We purchased a new Audi A6 TDI in 2014. We have monitored all the court action but really just been waiting. Recently we took our car to Larson Audi in Fife for some service. The goodwill package that we had received but never activated had expired. When we called Audi to request they reissue it they pretty much told us to get lost. We did not lie, cheat and rip off consumers but they treated us like criminals, it was horrible and embarrassing. This after we had spent nearly an hour on the phone and on hold and listening to all their recorded messages. I would never buy another Audi or Volkswagen product given how poorly we were and are being treated.

A moderate selection of cars to choose from, all high quality and came in various colors with different features. Im happy with the pretty wide selection and variety of models I had to pick from. Lovely car, very high quality. Came with many features - some were optional. Id recommend this car mainly for this reason. Im happy with its appearance and the features combined. Im also satisfied with the upgrade and personalization options. I was offered some personalization options but not many to be completely happy. Pretty good passenger capacity, spacious in the back with comfortable seating. Im happy with the capacity and this is one of the main reasons I bought this car.

Some of the stories on here are similar to my own... really bad Audi customer service (after sales, of course). Ive been a customer of Audi for 5 yrs and I have to admit I do change them quite often (6 in the 5 yrs). I cash purchase. (I now know its a big no-no to buy cash!... but Id never had a problem before.)Heres just a little of whats been going on with my Audi A4...November 2012...We traveled to Audi in Carlisle and purchased an Audi A4 (61 plate ex demo) for $18,990.18th December, 2012... We had an egg smell coming from the vehicle, we called a local Audi and we were told that the car is new and the smell will disperse as the car is new and the parts sometimes burn off excess oil?23rd December, 2012... During a family day out with the children, we traveled down the A1 to see family and do some last minute Christmas shopping. The smell and heat coming from the vehicle was very apparent, but after a call to Audi, we were told to ignore it, so we did. On the return journey, the car started billowing black smoke, and the heat and smell were strong enough for us to have to pull over and require assistance from RAC/Audi Assistance... We were told that the car had a clutch failure and it had to go into Audi Teesside for repairs.**I required a courtesy car during this period and Audi Assist, who knew I had 3 children, issued me with a 2-seater Audi TT!? This scuppered nearly all of our family Christmas plans, but as my gran was over from Germany and I knew this may be the last Christmas I have with her, I was determined to get to were she was from Teesside. This was a mammoth task with a family of 5 and a 2-seater car. Two of the children nor myself got to see gran before she left, unfortunately (she passed 2 weeks later).**9th January, 2013... I received a call from Gemma ** in Audi customer services to say that my car was being delivered back to me today as it has been fixed. It had apparently needed a new clutch, which had now been done, and we were able to take it back. She had just been informed from the dealers (Teesside Audi) that the work was complete.9th January, 2013... My car was delivered back at lunchtime with an invoice stating that my car had been fitted with a new clutch, and oil had been topped up (under warranty work). So I decided to drive to my local Tesco with my little daughter. Within half a mile, I noticed the smell initially, and the heat followed. I spotted some light smoke coming from the bonnet so I pulled over. I decided to call Teesside and spoke to Mark, who had apparently carried out the work, and I told him what was happening to my car. He said the car is going through what is called a regeneration and I was to ignore it and keep driving. I also rung Gemma and she said he knows what hes talking about, and with a new part, sometimes they give off a smell and I was to do what he said...I drove another mile up the road when my car once again was smoking and other road users and bystanders where signalling for me to pull over... Completely frightened and not knowing what to do, I quickly pulled over, and as I left my vehicle, a fellow driver approached and said that looks dangerous and I was to stand back with the little one... I did so, and he and another man cautiously opened my bonnet. With that, a ball of black smoke and fire shot from the front of my car... I called RAC/Audi Assist who came to me at the roadside. It took him 90 minutes to arrive at the vehicle and he stated that he could smell my car more than 100 yards away. He wouldnt move it whilst the car was still so hot, so he left it to be later recovered by Ron Perry (a tow company)... I called Gemma to let her know and she told me it turned out that Mark in Teesside had not even repaired the car, and she felt awful that shed allowed me to take this vehicle back when they hadnt done anything to it by way of repair... Marks excuse was that he thought I was imagining it!? But he had provided us with an invoice to say these works had been carried out? Gemma said she wasnt happy with what had happened and she felt somewhat responsible, so she advised that I put a formal complaint in writing to the branch about this technician and she was doing the same on her end as she felt partly responsible, and that she was referring my case to the executive office. My car was taken to the Audi Tyneside garage where they discovered that the clutch was completely burnt out and desperately needed replacing. Richard from Tyneside said that if the car had been driven any further, it could of been much worse. (I have to add that Richard and Mark in Tyneside gave me a fantastic level of care and commitment I felt looked after whilst in there capable hands...)2nd February, 2013... I receive a call to say my car is repaired and it can be brought back to me. 8th February, 2013... The car breaks down, clutch slipped. 14th Feb, 2013... I get my car back, but during a road test, it fails and the clutch fails again.21st Feb, 2013... The clutch was replaced again, and once again, I am given my car back. We were away 25th Feb to 11th March, and upon returning, the car wouldnt start. Once again, the car is towed, and were told that the 2nd base plate on the clutch has corroded and it needs another new part (a base plate?) 26th March, 2013... We get our car back, and for the first week or so, it seems to be driving o.k.4th April, 2013... The car has started pulling to the left and the egg smell and smoke has returned, we call RAC and have it towed to a different garage (Harrogate). Maybe some fresh eyes will help and finally give us a car we can use. We receive a call to say that the vehicle may be pulling due to the tyres, so by replacing them, this may help the problem. We paid 500+VAT to have the tyres replaced, only to be told two days later that during further investigation its been found that the clutch has slipped again. We were also told that the new model of Audi has a larger gap for the clutch, but as Audis are using an older model of clutch, the clutch is able to move around and this is why it keeps slipping. A new part is ordered again to replace the small one.22nd April... My car is brought back. Im informed that they couldnt fit the new part as it didnt work. All they could do is tighten the clutch and hope for the best, but during towing it back to me, my car was damaged during transportation. The low load driver couldnt apologise enough for the damage, and after letting me see what had happened, he took it back away again to have the damage repaired... I was utterly devastated and slowly losing faith and patience.29th April 2013... The car is brought back with no damage and the drive of it seems ok.6th May... The car stalls and the smell is back. The car goes in to Harrogate which is were it is now... Ive told them Im fed up now. I spent nearly twenty thousand pounds (which I paid for in cash) for a car which is wholly unreliable. And as Ive been told on at least 5 occasions it is Not fit for purpose, I called Audi and asked what my next step is as I believe Ive given Audi more than ample opportunity to repair my vehicle, which still hasnt happened. I have done everything Audi has asked of me and some and now I cant take anymore. I cant continue to put my children into something that I dont trust and is so unreliable.On the 9th of May, I wrote a letter of rejection for the vehicle to Audi UK and a copy went to the garage I purchased it from. I dont feel Im getting any further forward so Trading Standards Tanvir has requested that he take over this whole case. Hes advising I go to the press and sue for negligence, but this is not really my thing. I just want what I paid for - a prestige car from a prestige company, and as a loyal Audi customer for over 5 years, I dont want to go down this route.Last month, I contacted Martin Winterkorns P.A., who gave me Verena ** (VWG M.D- P.A) contact details name and number, and she said they will be able to help, which wasnt the case. They are now basically saying that if I remove my complaint against the technician, they will help; otherwise, pay for further work myself... The whole thing got passed over to Lee **, an Audi exec, and he is a complete plank who doesnt care about customers... service... duty of care, so Ive sent everything over to Motor Codes and theyre investigating.Sorry, its so long-winded, but I wanted to get all the details in. Does anyone know if theres anything else I can do? Thanks, guys.

This is an Australian review of a sale conducted in Australia and this matter is due to be hear at a tribunal hearing later this month, but thought I would share my experience as l am sure, well l am certain it happens by default to many others. Purchased the 2013 Q5, fully optioned for around $90K AUD, as a tempter to buy from this dealer, they gave me the Audi Corporate Package - (3 years free service and invitations to corporate events, race days, family days etc.). Noticed in the first 3 months when I went out on long drives, the Sat Nav was giving out inaccurate road directions, wrong time estimates for arrival, in some cases up to 2 - 3 hours difference. On a highway that a bypass built some 4 years ago, when I was on that bypass, it didn’t exist on my maps, according to the Sat Nav on was driving on farmland, but clearly I wasn’t - it was obvious the Sat Nav had software that was many years old.When I went to book my first service - I was told that the first service was going to cost me $1000 (this was some 9 months after I purchased the car), I said NO I get free servicing for 3 years, he said NO, I can’t see anything, so you have to pay, so I showed him my Audi corporate card and then he says, oh yes okay, it’s free. I tell him that the Sat Nav needs an upgrade because it’s so old - he says, that will cost $800 - I tell him the car is brand new when I purchased it - in fact it wasn’t even on the lot, l was waiting for it to arrive from Germany, that’s how new the car was - he said, it’s a spare part and so you have to pay $800.I speak to the sales guy who sold me the car - he sympathizes, says he will see what he can do, but invariably the expectation is the consumer needs to pay - I never hear back from him. I call the General Manager of the dealer and he bluntly states, it’s a part you have to pay for it - that they sold the car as is from the manufacturer. So I call Audi Australia and they say it has nothing to do with them, that the sale was between myself and the dealer and I have to take it back there.I call Australian consumer affairs, they send out an officer and he negotiates a compromise that I pay 50% of the retail price of the upgrade - I refuse. Matter is before a tribunal hearing later this month. I call Audi Australia and say in 11 months, I have never been invited to any Audi event, any family day, race day, corporate function, yet it was part of the purchase price of the car and influenced where the car was purchased from. Audi Australia calls back - oh yes we see we didn’t do that, well we will make you a priority for the next event.To this day, priority has not equated to definite, nor have I been told what event, or when it’s at - nor by virtue of the fact that I hold a valid corporate Audi pack, that I should be invited to attend that event anyway so nothing was been offer to compensation the last 11 months - so now the hearing will be on 2 counts. I am told by Audi, that Audi upgrade their software on the Sat Nav every 4 years and I purchased my car on the 24th of December 2013, and the global upgrade happened on the 14th of Jan 2014, so it was just bad luck for me.One of the many claims is that a product was sold that was not fit for purpose and the selling a car as is, doesn’t apply to a new car, it needs to be fit for purpose and the reasonable intention of purpose. I would never of thought a company like Audi would conduct itself in the manner above, I am quite appalled and hence the litigation - this issues themselves aren’t big issues, but the conduct of both the dealer and the corporate company are appalling and rely on the fact that over here, people may think it’s too expensive or not worth the time to take them on - well game on Audi! Having said that, the Q5 is a fantastic car, one of the best I have ever had, but will never buy another one again!

I like the Audi R8 for the sleek design and makes me feel young again. The power behind the wheel is awesome. Life itself seems to stop existing when you jump on the highway. Very clean high-class interior. Comfortable heated and cooled seats for both summer and winter months. Purrs like a baby whilst idle. Good things for this brand. Always recommend upgrades. Better stereo system and bass boost. Get the heated seats and tinted windows. Really only meant for a two seater person vehicle but has a back seat.

Audi offers not a high variety but enough that you can find a good fit. From racy sporty to family safety, they have excellent selections. Safety and performance are both taken into consideration. From mild to wild Audi has many options to please you or if luxury is your cup of tea you can treat yourself like royalty in one of its highly appointed top of line upgrades. The four interlocking rings that make up its logo make it very easy to distinguish its an Audi at a glance. The world famous Quattro drive is hard to ignore. From the two seater Audi TT to the roomy A8 if you need the space Audi can meet your needs. Leg room and head room are quite adequate as well as storage.

Do not buy cars from Audi Las Vegas. They are liar and receiving customers they make my husband sign on paper that he didnt understand what it means because it doesnt speak English. They told him one thing and then lie and there and the manager is the biggest liar of them all. And when you go to Audi customer service support they cannot help you. They tell you to go back to the agency that Full of liars.

Audi has luxury vehicles like coupes, convertibles, SUVs, crossovers, wagons, and sedans. Sedans include 2017 A3, 2017 S3, 2017 A4, A6, S6, A7 and many more. Their cars are sophisticated, stylish, luxurious, fancy, pricey, innovative appearance. Its a must have for sophisticated people who like luxury vehicles. You can get upgraded exterior design along with a long since of features and tech upgrades. 3.0 liter V6 engine that will be offering about 349hp and 500Nm of torque. 4.9 seconds to go from 0-62mph. Their passenger capacity is standard and the optional front seats are comfortable, and the second row is roomy. Q7s third-row seats are too small for adults. The Q7 has a small cargo area for the class.

I have a 2012 Audi A4 2.0. 80K miles. Last week without any prior symptoms my engine light goes on. I drive a few miles home the next day. My car will not start. I take it to dealer for diagnosis, dealer tells me the timing chain tensioner failed and timing jumped causing major damage to engine. Repair cost or new engine is estimated between six and fourteen thousand dollars. This is a known issue from Audi and there is a class action lawsuit for same issue. Looking for Audi USA to see if they can assist. Anyone had same issue or experience with Audi USA? Any recommendations.

This brand offers a whole assortment of different models. Absolutely everyone needs to purchase one. These cars have very distinct and beautiful features, new models include touch screens and awesome radio, beautiful leather seats, and the engine is wonderful. The car is beautiful on the outside too. There are lots of different upgrades and personalization. Some of the upgrades would include a touch screen, an awesome radio system, upgrade to leather seats and touch screen radio system, upgrades the engine. Also the passenger capacity is awesome, for a sporty car, this thing is just so great. You can fit you and your neighbors family in this thing. You would think that there would not be too much room because of the sportiness but there sure is.

I purchased a 2014 A6 from Bell Audi in NJ. The dealership service department is horrible. Not only do they not service the car correctly they try to rip you off by trying to sell you other parts. I called corporate to complain and they did nothing about it. I dont recommend you purchase a car from this dealership or an Audi for that matter. They break done easily and their parts are very expensive. If youre going to buy a german car buy a BMW. Its a much better car and their customer service is much better.

Vehicle (2016 A6 Quattro) has shut off while driving. Vehicle has shut off while at a stop light; would not immediately restart. Fiddled with the gears, put in park. Got vehicle to start after about 30-60 seconds. 30-60 seconds is a significant amount of time at a stop light that has just turned green. This has happened 3 times. Enter vehicle; start; put in reverse or drive to exit my driveway; car has shut off while attempting to exit driveway, 4 times; warning/Prompting me to put it in park. Brakes or rotors make a scratching noise; notice if driving close to a wall or median (to reflect the sound) when windows are down. Have had brakes checked by dealer multiple times and have been told they were fine. However, they make a constant noise. My parking sensor has been stuck in a position that makes vehicle think the passenger side front bumper is in contact with something. Will usually go back to normal by the next day. This has happened twice. Also has 2 recalls. 1 has not been completed. The other, the airbag recall, has been unable to be repaired. Dealer states they have not been sent the parts. This has been ongoing for months now.

Within the last 14 months, I faced for 3 times of spare parts fail: Gear box gasket changed on 14/10/10, leaked again on 15/12/11. Engine gasket changed on 6/10/10, changed again for leak on 20/01/11. Drivers window jack changed on 2/09/11 then broke again on 16/12/11.

I am writing this message to alert those of you who drive Audi Q7. Last Thursday, I escaped disaster when my Q7 brakes failed while I was driving. I by Gods grace saved ladies and kids who were on the road. Moved the gear from D to P after which it started to slow down and then stopped. I reported the incident to Audi dealer. They got the car towed, performed all the tests and told me that the brakes are fine. And they confirmed it through tests and road tests. I know they are hiding the truth because of Audis image but my conscience is not allowing me to keep quiet and let someone else be the victim of the same situation.

The transition to myAudi has been poorly managed in general. myAudi promises lots of power, but delivers very little. The system is cumbersome to set up and software problems abound. The myAudi help desk is anemic. Ive been exchanging calls and messages for weeks, but have not received basic support. I mistakenly assumed that I would receive premium service to match the premium price paid for the vehicle.

2013 Audi A5 Convertible - Love this car! Great service from local Audi dealer.

Took my 2014 A-7 in for new tires and asked them to check the vibration I get when I apply the brakes. They came back to me and said I was an aggressive driver and the rotors were warped. Only had 26K miles on the car! After complaining they offered to take like 40% off. I declined. Audi is aware of the defective rotors on their cars and does not stand behind the product. I had a BMW 745 and a BMW 550 that both went full lease with 50K miles on them and they never needed any rotors. I will never buy or lease an Audi again and suggest everyone else do the same. Oh, I asked if I needed new brake pads and they said mine were fine. So much for their defense of aggressive driving.

Audi A4 2.0T - 69k miles and Im in the hole almost $8k!! Bought the car certified pre-owned with 32k miles. Keeping up with all recommended maintenance and caring for the car inside and out, this vehicle has been nothing but a lemon. Its been on a tow truck 4 times in 3 years. In the shop 6 times outside of regular maintenance. Cylinders replaced. Pistons replaced. A/c gone twice! I can go on... I dreamed of having this car, and now I cant get it sold quick enough. Going all American! Shame on Audi for poor design putting Turbo on a 4 cylinder car and straining the ** out of the engine causing parts to weaken faster for replacement. Overpriced car doesnt even hold value. Never again! That just explains why there is so much inventory of Audis for sale everywhere. People cant get rid of them quick enough.

I purchased an Audi A4 2.0 in March 2000 (**). The car had engine oil leakage and engine oil has to be topped up every 5,000 km initially and then the situation worsened to having to top up more and more regularly until now, top up engine oil every few hundred km! It was reported that my car was not the only one having this problem. Finally in November 2011, Audi Company, Euromobil Sdn Bhd (located in Kawasan Perindustrian Temasya, Shah Alam, Selangor DE, Malaysia) contacted me and informed me that my new car would be given an overhaul service and an Audi staff would contact me on when to send in my car. When I did not hear from them after a couple of months, I called and was informed that the person-in-charge had resigned and therefore did not respond to my calls. This indicates a lack of management coordination, no customer follow-up and the inconvenience of topping up the engine oil continued.Audi Salesman, Mr. Danny, managed to arrange with customer service executive, Mr. ** to have my car sent in on 20th February 2012 to Audi for the overhaul service. I was informed that it would require two weeks to have the car overhauled. I had made arrangements to rent a car for use while my Audi was in the service center. When I arrived, unfortunately, I was informed that the overhaul could not be carried out as there were too many cars being serviced and therefore could not attend to my car but I was informed it could be done the following week. Since I was there, I sent in my car anyway to have a minor body repair work and repainting and I was told that the overhaul would be carried out after that. When I went to collect two weeks later, I was informed that the overhaul was not done! Customer Service Manager, Mr. ** apologized and rescheduled the overhaul service for 26, March 2012. This time I requested Mr. ** to please arrange to provide me a car for my use when I next send my car for the scheduled overhaul. Mr. ** assured that he would try his best.On March 16, I contacted Mr. ** to check if he had managed to arrange a car for my use when my car was being overhauled and he confirmed he had made the arrangement. Therefore, it was confirmed that I could send in my car on 26, March 2012 and I expected to drive away in the car arranged by Mr. **. When I arrived, Mr. ** informed that the arranged car was not available. I was really upset as I have a business meeting at 10 am! Therefore, I had no choice but to drive away in my own car to attend the business meeting. Again, through no fault of mine, my car was not given the overhaul as arranged and assured by Audi!People buy Audi because it is reliable, stylish and comfortable. It is a pride to own an Audi and lots of pleasure to drive it. Customers have been assured of the dependable and good service, including after sales service. From what I have written, you can imagine how very upset, disappointed and frustrated I am with your distributor and their service. It has caused me lots of inconvenience, precious time and expenses in hiring a replacement car for use. I am officially lodging a complaint with your company.

I like my Audi car because it has powerful performance whenever I drive around. Its fuel efficient. I was proud to have and own this car. I can recommend to my friends and family buying this car. Great passenger capacity and the price is just right. My husband loves to drive this car. He wants to own this car too someday.

I was very excited when I purchased my first Audi which was a brand new 2020 Audi Q3. I had been wanting an Audi for quite some time, however this has by far been the worst car purchase I have ever experienced. I bought this car in June of 2020 and today is 8/13/2020 and today marks the 3rd time I have to drop this brand new car off for servicing. I hadnt even driven the car 500 miles yet before I got an error message stating system malfunction. I shut off the car and restarted it and few minutes later, same error message.Took it for servicing and supposedly they fixed it after a week or so but few days later after driving my vehicle, got the same error message. The second time I took it in, they kept my car for 22 days and replaced the turbo and again while leaving I was told that the issue was resolved. Got my car back and then few days later, I got the same error message. I am beyond dissatisfied with my purchase and this was least expected. I am very turned off and would never ever purchase another Audi and would never recommend an Audi to anyone. I wish I could just return this car. HIGHLY DISSATISFIED WITH AUDI AND SUPER FRUSTRATED.

I purchased new Bridgestone tires which were put on my car, and the next few days I went to Audi to get their computerized alignment services. I waited there for 5-6 hours after I had a 9AM appointment. Alignments only take within 1 hour. The mechanic did the alignment then took the car for a test drive and the alignment was way out of alignment. HOW. Since this was a computerized alignment. And that was after 4 hours??? So it was pulled back into the shop and worked on for 1.5 more hours. Well they produced a computer sheet off the system showing the alignment completed. Totally suspect. Well that was April 2019 and then Covid hit and the car was barely used. In all, there was only about 7200 miles put on the car in 1+ years. Local distance only. SO, after a year I made an appointment to bring in the car for a front steering issue and told them to inspect the whole car. The mechanic doing the inspection made note that the rear tires were much lower treadwear than the fronts, and should be replaced. I said, Really? That is not good as this Audi dealership did the alignment for all 4 tires. The dealers service manager made a snide comment that who is driving the car? I said my wife who is 66 years old and drives locally only. He shut up. I then took the car to another mechanic who confirmed that the tires were unevenly wearing on the rear and did so in making them uneven as a pair. Thus the mechanic at Audi did not recognize the uneven wear. (Is he a mechanic??) Idiot as I see it. So I asked Audi to replace the rear tires and fix the alignment. They balked and said the amount of time made it not their problem. But the car only had 7200 miles on it since the alignment was done, and anyone knows that the malalignment takes time to show and the 7200 miles is about correct. I have other mechanics responses to this to show just that. So I bought new tires and had Firestone do the work with the guaranteed for life alignment, which they service at any time. They also gave me their details on the probably cause of the Audi service department. The Audi service totally screwed up. They are incompetent.

I paid off my 2016 Audi A6. I cancel the additional products which was finance with with my loan. I was due over $5000.00 in refunds. A week after the refund was supposed to be mailed to me I contacted the purchasing dealership to check the status. I was told that Audi Financial Services received the refund a week prior and cash the check. The same day I contacted Audi Financial Services and was told that refund check has to clear their bank and a refund check will be mail to me within a week. Waited two weeks past the expected day of the refund. Call Audi Fin and was told that the amount of the refund was over $5000.00 and someone with higher authority have to approve the refund. Call back a week later the Rep told me they are still working on the refund and no other information was available at this time.

I own a 2020 Audi Q3. I bought it last July and I’ve been at the service department more than five times and tomorrow will be my 6th. I have brake issues, rotors keep getting scratched, shaking Error messages on the on the main display. They have repaired it and said that it’s all good. However less than one week later the same issue repeated. The same all over again. However this time I have transmission slip failure, driving system failure.

Audi has reinvented itself by being the first to present the bolder grill style now seen in all brands. Current models appeal to both young and old buyers in a way few brands can. Their models tend to be less sleek and more assertive than competitors. Ultimately, their lineup portrays conservatism with a understated power and style buyers want. Audi is excellent in personalization under the hood and in performance enhancements. Most models are available in trim packages that include significant improvement for power, handling, ride control and braking. Their interiors are currently without equal and need little to no upgrades. Their technology options are current but not overly cutting edge.Depending upon the category of vehicle Audi general is average to above average in passenger capacity. Passenger comfort is more of a hallmark than capacity. They have everything you could want except hybrids. Audi has class leading small, medium and large cars. They have competitive SUVs and trendiest sport models. They are only rivaled by Mercedes for variety in performance models and upgraded trim packages.

I purchased my 2012 Audi TT used with approximately 7,000 miles on it. I drive the car regularly without any issue and am currently at 38,000 miles. One day the car stopped operating properly and was towed to the Sewickley Audi Dealership, a certified Audi Dealership. After various diagnosis, the service department contacted me to inform me that the car will need an entirely new engine! I was shocked. Although the car was a 2012, the mileage was relatively low for needing an entire new engine. A car should not age because an owner did not drive it year round (which is likely what the original owner did).Audi USA and the dealership offered to covered 75% of the cost of the new engine and the repair because the warranty had expired 1.5 months ago. I was very disappointed in this. I still cannot believe that a car with 38,000 miles could possibly need a new engine. With no other option, I paid for 25% of the repair at $2,500. I will never buy another Audi.

My son-in-law and I went in to the Audi car dealers on Hawthorne Boulevard in Torrance. We went in the door, and out of the door, to the cars parked outside. We looked around, and passed a few sales persons. They never greeted us. In fact, they never said a word. Disgusted at this kind of treatment, we walked back through, and left. So much for my interest in buying a car from them.

I had an accident and I thank God everyday I was driving an Audi. I totaled one Audi and had no idea. I was still driving it for 5 days before I knew something was seriously wrong. Any other car I would have been dead. Im on my third one and wont switch.

I leased a new 2015 Audi A3 Cabriolet from Audi Palo Alto in October. A few weeks back as the car was climbing a hill enroute to Lombard street in San Francisco in Traffic, it started slipping backwards and refused to accelerate upwards. The cars behind me naturally honked and drivers were mad at my car not only blocking traffic but slipping backwards. When I switched off the car and tried restarting it would not start for 10 min. After 10 min, it started again and went up 100 feet and again slipped backwards. Somehow after an hour long traumatic experience, I got out of the hill. When I contact Audi to service the car, I was initially asked to take an appointment and no one at the dealerships service team took my call. Finally I found them and after testing the car, they told me there was a fault in the cars mechatronic system and that the part had to come from germany. After 2 weeks, they said they got the part and completed the repairs. I took the car and when I tried starting it after a few days, I got a transmission error message again. Weirdly, with my other set of keys, the car worked fine. When I tried contacting Audi, again no one responded. The service agent I worked with ** never answers to my voice mails. Overall I feel cheated and disappointed with Audi with a bad car and pathetic service... I am trying to get my lease terminated!

I have been a proud owner of an Audi Q5, 2014 model from the fall of 2013 until 4 months ago when the “add oil” light turned on for the first time. Since then the light turns on every 2,000 – 2,500 km, more or less. My husband brought the car into the Audi Dealership in London, Ontario, Canada (the same dealership we bought the car from). After multiple investigations, we have been told this is something normal for this type of engine (Turbo 2.0L). Both my husband and I are Mechanical Engineers, car owners and avid car users and we’ve never seen or heard about this kind of “normality” with any other car we’ve owned (or not owned).Because the experts from the Audi dealership reassured us that “that’s the norm”, we decided to dig a little bit deeper and figure it out for ourselves. What we found out did frighten us indeed! The issue has been existent in 2009 to 2012 models, after many, many complaints a lawsuit has been issued and won by the Audi car owners. The problem they were having was identical with the one we are having. This proves that this isn’t the norm, it is a huge issue not resolved by Audi and the problem still exists. However, our request to be treated in the same way has been denied by the London Audi Dealership.This being said I am not very concerned about the increased cost of the oil (I could start adding the oil every time I fill up the tank with gas lol), however we don’t even need to be mechanically inclined to figure out that in not too long of a time the engine will completely fail. That’s going to be a very costly repair for an issue that wasn’t provoked by us, but it has been grandfathered through a bad design that perpetuates from one model year to another and very well hidden by the dealerships from the eyes and knowledge of the pranked customers (on their own big bucks, of course, not mentioning about the huge safety hazard they are being exposed to by being lied about the real performance of the car).I asked the Audi dealership, as well as their customer service representatives to put themselves in my shoes. I thought I was commuting to my place of work using a safe and reliable car, an Audi Q5, one of the best and safest SUV in the world as per all the advertising I’ve seen everywhere, just to find out that anytime its engine could die due to the continuous increase of oil leakage. I have been driving with the Damocles sword above my head since the “add oil” light turned off for the first time. I paid a full year salary on this car just to make sure I am SAFE. Beside scrapping it and buying another car (not an Audi, of course), what something else should I do?

2017 Audi A3 under 45k miles needs a brand new fuel canister and a NEW TRANSMISSION! The Factory warranty expired less than a month ago but I was in quarantine on top of sky high Covid cases. Dealership has had my car now for 2 weeks and sent an estimate for $10,800+. Then had the nerve to say they would cover half!! Like what! Half?? I’m mind blown that this can even be an issue on this new of a car, but it’s even more mind boggling that its an AUDI. They use to be my favorite brand. I’m afraid to even get this car back as it’s obviously a lemon, and it doesn’t seem like they will stand behind it.

I had an Audi Q5 and it had navigation moon roof, all wheel drive, fast. It had heated seats and I loved the car. It also had 20 inch wheels and was silver and black in the inside. The rugs were all weather and it was great in the snow. It had the S line which is a faster model and better options on the inside of the vehicle. I would of liked it in white but they did not have it. But it fit about 7 people good. 2 in the front and 4 in the back. My kids loved this vehicle. It drove everyone around perfect. It was comfortable. This vehicle I recommend to anyone. My family purchased one.

I purchased a used Audi A3 for my teenager about 2 years ago. My daughter now attends a university about 1 1/2 hr away from home. She called me one evening and told me that the engine light came on and the car had slowed down. Luckily, she was 5 minutes from her apartment and close to an auto shop. When she parked the car, all of the oil leaked out. I had to pay for a replacement engine because there was internal damage and a hole in the oil pan. There were NO warning signs before this situation and the Audi dealership had just performed a multi inspection, but found no issues. I am so happy that my daughter was not on the road! I never had these issues with Mercedes.

Audi A4 2003 original owner - After replacing our timing belt and water pump, a problem with heating begins. Then three years ago, the dealership asked us to replace the heater core to resolve the problem with blowing only cold air instead of hot through the heating system during the winter. The cooling system works fine. I was against that because there wasnt any reason the heater core to stop working at once. I changed the dealership, but they obviously had the same policy everywhere not to diagnose, only replace part in order to make money. I gave up and replaced the heater core. As I expected, it didnt resolve the problem at all. After three years of flushing the system at the same dealership, they diagnosed again that the heater core shall be replaced at my expense. It is very disappointing that a relatively good car has so bad service and looks like a not professional service at all.

From Sporty to Luxury there are plenty of models to fit all of your everyday need and wants in many different styles and options to choose from. You will just love it. This midnight black two door Sedan is where its at and a sunroof to boot. Its sleek and stylish. I enjoy the safety and it brings me comfort to know Im safe. They gave me any options I wanted from the color exterior, the color interior, leather seats, auto windows/locks... And without A/C because less pollution is better. Theres a lot of leg room and arm space. I enjoy all times I am in my car. I love it and I would recommend to everyone to buy.

I bought from FLOW AUDI in Greensboro (NC) a brand new AUDI RS5 convertible on April 1st 2013. Vin # WUAC6AFH6DN900220. With just 9,000 miles, the RS5 had a very bad problem with the breaks. When I pushed the breaks, the car was shaking, especially when I try to use the break at the speed of 75/80 mph. On November 15th 2013, I brought the RS5 at the dealer in Greensboro and I spoke with the service manager. The service manager gave me a courtesy car to use and in the afternoon, I was contacted by an adviser of the Audi service in Greensboro. This adviser told me that my car needs new pads and new rotor and that these parts are coming from Germany and the wait to have this parts was 2 weeks. The service adviser told me that during these 2 weeks I could drive my car. When I told him that the problem with the breaks was very bad especially at 80 mph, he answers me back that the speed limit is 65 mph.The next morning, I went to pick my car to the dealer in Greensboro and when I told the service adviser that driving over the speed limit is my problem and that the car is supposed to handle higher speed than 80 mph, I was very impolite and he threw the document of my car on the desk. When I told him that he has to be polite, he told me ** YOU. My reaction wasnt really polite and he told me again ** YOU and he was intimidating me. Only the intervention of the manager of the service at the location stopped him.After this issue, in any case the AUDI Dealer changed the front rotors and pads in 2 weeks. After 2000 miles, I had the same problem and on February 2014 I went again to the AUDI Dealer in Greensboro (NC). This time, the service manager told me that I have to replace the back rotors and pads. On March 2014, after the changing of the back rotors and pads, the car had the same problem and was very dangerous to drive it. I have many witnesses that can testify that wasnt possible to safety drive the car. I went again to the dealer and at the end, the service manager told me that this defect was normal. I also wrote to the customer service at AUDI without any positive answer, only words. On April 2014, I tried to trade the car at the AUDI Dealer asking for a different car without this problem. The valuation of my car with only 12000 miles was ridiculous. At the end of April, I trade my AUDI with a brand new Maserati, and I am very satisfy. I will never buy another AUDI.

I suggest you dont buy an Audi vehicle. My wife and I were both Audi people. She drives a 2015 Audi Q5 and I have a fully loaded 2014 A6. Both vehicles have had their maintenance done at the dealership. We just had to pay to have her pistons replaced on her Q5 due to the oil consumption issue (Google it). They have known about this defect and have settled a class action suit on earlier models. Rather than fix the problem, they are taking the position that oil consumption is normal and they have noted as such in their owners manual. My wife was at the point where we had to add oil every other week. The repair was over 4K. I am at the point where I am adding oil to my A6 although much less frequently but I am concerned about what is going on in the engine.I feel Audi is not standing behind their product. For the amount of money we paid for these vehicles, these engines should last longer. The maintenance on these vehicles is not cheap. To have an engine need that kind of repair after 5 years is ridiculous in this day and age. For it to be a common problem where they have a specific oil consumption test protocol at the dealership just shows you how common this is. I am sure it would be a huge expense for them to admit fault and resolve these issues. They have been fined for lying about issues with their diesel engines and they simply cant be trusted.So as much as we loved our vehicles, we are done with Audi. We will never own Audis again and our next cars will be something more reliable from a more reputable manufacturer. Not only are we sharing our story on multiple forums, we are telling all of our friends and co-workers about our experience with Audi. I am certain they have lost way more than the 4K it would have cost to cover the repair on my wifes Q5.

I brought a new Audi A4 in 2013 and it has less than 50K miles on it as of today. Last year in June, the car doesnt accelerate and starts shaking while moving. I had to get it towed to the service shop where and after 3-4 days of tests, they informed me that they would need to fix the engine which would cost anywhere from 5-8K. Given that it was out of warranty, they expected me to bear the costs. It was ridiculous to even think that a premium car like Audi runs into such issues with less than 40K miles (at that time) and that they talk about warranty. It was really shameful and after several calls and discussions, they fixed the issue. However the fear of recurrence has always stayed and I have not been confident to take it for any long drives. And I got it serviced 3-4 months ago (450$ bill) and was praying that it continues to work fine. And again yesterday the car wouldnt start. The EPC lights turn on and again I had to get the car towed to the servicing shop. They now inform me that I should first get the starter plug replaced (845$ - parts and labor) so they can diagnose further as to why the EPC light is on. I dont know what else they are going to come up with tomorrow and the mere thought scares me. So much for a premium car. The car wouldnt even last 50K miles without an issue though I have been getting it serviced on time with Audi service center only. What are my options to pursue further with the Audi care team?

I leased my Audi Q5 on February 2021. For the last month and a half my car has been at the dealership 3 times due to it not starting consistently. Several alarm lights also showed upon the dash along with the engine light. Due to all of this I did not feel confident driving, so I notified the person who took care of my lease. This has been the worst customer service I have received in a dealership. Both Audi headquarters and the dealership neglected to do anything to remedy the situation. The only thing they offered was to attempt to sell me another car which of course, entails paying more money. On top of that in order to end the lease early I was being asked to pay more money as if I had caused the problem in the first place. Audi did not attempt to compensate me for all of the issues that popped up nor did they help me to lend a car as I awarded results. Absolute worst dealership and worst customer service (Audi South Orlando). Completely washed their hands and tried to shift the burden onto me. Very careless and neglectful. Don’t waste your time and your money with Audi.

After reading these stories, I had to write about my experience with a new 2014 leased Audi A5. About a month after I leased the car, it began to make a loud rattling noise every time I accelerated. I brought the car in 4 times over the last 3 months to try and resolve this issue. I have had a loaner vehicle for 21 days. I have been in constant contact with Audi USA customer service (800-822-2834) regarding this so that my file stays updated. After bringing it in for the third time, I requested that they replace the vehicle. They looked into it for me, told me to test drive cars that I would be willing to take in its place only to tell me a week later that my request was denied. At that time I had just picked up the car from its 4th trip to the dealership for service. Now I am going after them through an attorney that specializes in CA lemon law. Audi customer service is DISGUSTING. I get that a man made car can have issues but its how they handle it that is the problem. Do yourself a favor and give your money to BMW.

I bought a used A3 Quattro with 2800 miles in 2015. The car handles and drives very well but only if it is not in the shop. I have about 69K miles and have already had a water pump failure at 55K and now have a Gear Shift Lever Assembly issue. At about 65K the car started giving me an electronic malfunction warning and told me to stop, place the car in park and call service. I had it diagnosed to this assembly and have been told the repair is about $1700. I thought the days of poor reliability were over. I guess not! This vehicle has engineered obsolescence and is only good for the 50K warranty. I advise not buying the A3.