At the end of the 4th year, my front windshield rubber sealer started cracking and falling off - small cracks on the back window as well. I talked to my dealer and I was told, It is normal. Ive never had such normal experience with other vehicles - Ford, Nissan, Lexus and Benz. It is not covered under warranty. I was told it is not even a service provided at the dealership. Id be better off if I just call an auto glass shop. I strongly advise BMW to use better material for the sealer.

I purchased a vehicle from this used car dealer that was supposed to be a certified BMW and Ive been having problems with the car since buying it. Ive had the car for three months and every month, the car has been in the shop. I have spoken to the manager about the problems, but kept getting the runaround. Now Ive had the car for three months and theres a clicking sound when I make a left turn. When I told the manager about this problem, he told me I have to pay for parts and labor. I paid $2,000 for a car that was supposed to be certified thats really not. I was sold a car that is supposed to be 160 points certified and was not. This dealer is telling me that I have to pay for parts and labors on a car I only had for three months and now Im having a hard time getting anything done with the management which I paid $2,000 to for a car that I shouldnt be paying to repair.

A NEW (not used) BMW transmission was replaced for our X5 BMW year 2001 in July 15, 2010. We understood that the warranty on this transmission would be 10 years. Recently, December 28th, 2013, the transmission was failed. BMW did not accept responsibility for replacement under warranty claiming that the warranty period is only two years. Is this correct? The replacement cost we paid at the BMW OTTO Service was for a New BMW transmission. Your assistance & advise is appreciated.

Purchased a Certified Pre-Owned 2011 750i on 2-14-2015 from Principal Auto Group in San Antonio Texas. This has been a terrible experience. The car had bent rims and would never ride smoothly... they wanted me to pay for a thrust balancing, then they would blame the tires but my independent tire shop confirmed the tires were okay. The first time I had a major problem the car was in the shop for 12 days because they do not have a enough bays. Lesson learned: If you buy a CPO car insist on a new battery... battery dies about a year after purchase $600.00!!! Purchased a two year extended maintenance warranty (battery not covered) BUT unknown to me it was backdated to when the previous maintenance contract expired in 2014. Lesson learned: Read the fine print because why would any educated intelligent adult assume a two year maintenance contract would start the day you purchase it and expire two years later?The salesperson stated that the original bumper to bumper 4yr/50,000 mile warranty was still in effect because it was a 2011 with 47778 miles but when I kept trying to get resolution on the vibration I was told the original warranty had aged out because the original sale date was actually at the end of 2010. They should hold representatives of the company responsible for their statements. As many on here have stated I would expect more from a Luxury car company.

I got my engine car (BMW E46/320D). Its hard to start, so I sent it to Leal & Co. Ltd. for the repair. After several repair and adjustment, they sent a bill of RS 27,093 for the repair. I paid for it and took my car but the next day, I got the same problem with it. So I would like to make a complaint of how can it be possible that a day after such repair and payment, my car is still the same. I have no car since that date, 08/12/2011, and I would like to know if the supplier of BMW (Mauritius) can solve my problem or not.

This car has a Huge Oil consumption issue that BMW attempts to play off as a normal operation of the car. 2 quarts every 1500 miles is not normal. Had I paid New retail price for this car I would be furious. What a sad excuse for the flagship of this great company. You should be ashamed of yourselves for selling a car with such a well known problem. If this were the aviation industry this car would be the equivalent of the 737 Max jet and should be grounded until fixed appropriately and for free. Not as part of a consumer pay 7-10k motor replacement. Its not our fault you built a faulty pos motor and threw it on us to deal with. Shady af BMW.

BMW Financial involuntarily repossessed my BMW after an auto accident. I was unable to walk and notify BMW of the situation as the car was in their chosen shop for repair or payoff. Insurance repaired after 2 months. I notified BMW that the car was repaired and I owed 2 payments, which I was paying now that I could walk. They said after my $20,000.00 repair, they were in repo status. I said no and that the car is back in for repair and Im on my way to pay. I was at Western Union with a witness to pay two payments. The girl at BMW was rude and said theres nothing she could do. The repo showed up in 30 minutes at BMW repair shop and took my car before I arrived. I never heard from anyone of this. I called on my way to repair shop and they said my car was taken and that was that. No authorization, no police involvement. The car could be stolen, for all I know. Then they billed me $12,000.00. I had 3 months left on lease and a $20,000.00 beautiful car repair they made out and ruined my credit. I have had 4 BMWs and they will never see my business again!

Never buy from Visalia BMW. I have purchased 3 BMW in the last three years and many BMW in the past. My 750Li just lost an engine with 4 months left on lease. BMW did not do anything financial to assist. No payments!!! The vehicle had 30k miles. They put a reman engine in. I WILL NEVER PURCHASE ANOTHER BMW EVER AGAIN. The dealer said there hands were tied and they could not do anything. All this could have been resolved for less than $4,000.00. BMW Corporate would not do anything.

First, Id like to say that this Driving Experience has been the worst experience on my end. This letter is to notify you BMWNA as the manufacturer that my vehicle is once again at Fort Lauderdale BMW for the fourth time, and I will allow one more repair before my attorneys proceed with the Lemon Law of Florida State. I will also like to ask if anyone at BMWNA has any kind of consideration to at least prorate my monthly charge because of my reoccurring issues with my car. I believe thats just right being that I have to waste money, time and mostly time in traffic and off work because of this issue. Im a very unhappy customer and I will say this now and forever, I WILL NEVER BUY ANOTHER BMW! And everyone that I get a chance or would like to get to hear my horrible experience with BMW I will be glad to tell them of my long stressful/humiliated days. My time with BMW has been enjoying all the loaners that I have acquired since my time with BMW. I really dont know, but BMWNA keeps telling me that they have traded me out of the car twice already so they cant help me in anyway but I dont think its right for me to pay close to $1700 monthly for my car to be in the repair shop constantly.The information in red is of the lady that communicated with me that BMW OF NA cannot help me anymore, when I was having my issues with 2013 328i that the alignment was bad and BMW of Coconut Creek could not fix it. I ask for BMWNA to allow me to trade out of it because of on going issues and Margaret ** I guess said OK but its not like they give me money the first and I still carry the negative equity. Then I got into a Certified New 2011 M3 which had issues from the start. You check all service records on that 2011 M3. They changed parts and I would say out of the 9 months I was on the contract, it was in the shop 4 months. The vehicle had a stalling issue that could not be duplicated but yet parts were changed within the 3 service centers I visited. Coconut Creek BMW, Pompano Beach BMW, and Braman Bmw of Palm Beach. I got loaners so frequently that my phone would automatically sync to the Bluetooth system. Because of my numerous times at service and Margaret ** Certifying that the car would work as intended, it happened again. She first gave $1500 and the trade of my car for a certified used or new car. I said that wasnt enough because at the dealerships I went to they said the bank couldnt allow me to get in to a less expensive car so they then gave me $3500 which I thought was still a low amount being that the BMW stores could not help much so now I have a HIGHER PAYMENT WITH A CAR NOT OF MY CHOICE BUT AN EXECUTIVE DEMO, that the BMW Bank allowed me to get into because of my negative equity on the M3. But I never wanted to get rid of M3, the car was in the shop month after month and I just wouldve thought that since I was going through this issues they would have some sort of consideration and put me into the same car for the same price and not a $100,000 car not of my choice. I just want to say that when I do get the chance to leave BMW of North America I will leave running and never look back!!!BMW of North America has no consideration for your customers. I mean Im not lying of the repairs because they have my service records. I have my service records on this new 650 xDrive. This has been the worst experience and can guarantee you that I will never encourage anyone to buy a BMW and will never get myself into this mess again. Thanks but no thanks.

I bought the car on July 2011 as a brand-new BMW 316i from the Bavarian branch. I complained 3 times to the Katamia 4 Maintenance Cairo Branch Bavarian Auto Group after-sales department that there is noise while driving on the right chair and door. I didnt fix it yet as it is a new car. I was very frustrated that a BMW car makes such noise, and this is my first time to drive a BMW car.Then I had the accident. The car was entered in the maintenance section on January 30, 2012. The first report of the BMW-Kinematics Diagnosis system didnt show the chassis issue. Then suddenly, I received a call last Thursday that the car has issue with the chassis and that it needs to be fixed. Please find below today update:Today, I went the Katamia 4 Cairo Branch (BMW Bavarian Auto Group after-sales department). The maintenance engineer Mohamed ** responsible of my car highlighted that the car chassis needs to be fixed and that its not related to the car accident and not related to another accident. And he confirmed my view that its related to the car manufacturer issue. I contacted the center head, Mr. Mohamed ***. He was on vacation, and he recommended to contact engineer Mohamed **** to have the feedback and technical opinion of the car status. I requested to have a technical report from the Bavarian Group for the car status. As an overview, the car chassis has issue before I bought the car, as its not related to the current accident or another previous accident.I am really in unclear situation, since I bought the car. Actually, its my first time to bought a BMW car, and I am totally disappointed, as I am working in German Company Siemens Healthcare. I am quite sure that BMW Bavarian group will handle the case in compliance and in a fair way to ensure customer satisfaction.

I purchased a pre-owned 2008 BMW 750IL with about 50,000 miles. I drove it to 92,000 miles before I had to trade it in. I have purchased three BMWs and have had serious service issues with the last two. The specific problem I have had with the last one related to the cars inability to start. I had to have it towed into the dealership 4 times when it would not start. In each case the dealer thought they solved the problem but had not. I paid $1,800 to have it fixed but without success. The dealer returned my money because they told me that even though they got the car running, they could not guarantee that it was fixed. This was a problem in the engine computer. Since the car was unpredictable to start, I had to trade it in on a new car, an Infiniti.I will never buy a BMW again. What is so frustrating about this situation is that I intended to keep this car for another 50,000 miles and the engine, if it started, certainly could easily deliver these miles. This situation forced me to invest +$50,000 that I had never budgeted for. I could not have a car that I did not know from one day to the next if it would start. When you pay this amount for a luxury car, you should not have to be stressed out about its ability to start. And for the dealership not to be able to fix and ask me to go away is quite a disappointment! I will be sure to tell hundreds of people over time my story and to recommend they never buy a BMW!!!

I own a 650I, bought it from BMW dealer, always had it serviced by BMW dealer. At around 80,000 miles after having repeated problems with transmission, I was told I needed a new transmission and it was not covered by warranty. Also was told I need engine rebuilt! And also out of warranty! This car cost over $100,000, what type of valve stem guides do they use that they wear out at such low miles, not to mention a transmission, both items last longer on a $30,000 Honda... How pathetic!I spoke with BMW North America. They refused to warranty the defective items, and if one would check the new engines in BMWs, they would find most are burning oil very prematurely because the new engine design is built with sub par parts... This is a car costing over $100,000.00. I am disgusted with this horrible excuse of a luxury vehicle and more so the haughty attitude of BMW. One more thing, the dealer I was using Checkered Flag is horrible. They returned my car after a service, 4 quarts low on oil. When I called them, they said the oil sensor was faulty, when actually it was their lazy and inept service approach. I have engaged the services of a lawyer on this one!

BMW is claiming that a bird could strip paint from my 2014 X3, which I purchased just 3 months ago. This pre-certified car is awesome in every way, but I have owned 2 BMWs and 4 Volvos prior to this and have never had any damage to the finish from a bird. They are telling me that the damage is outside their warranties. I find it hard to believe they do not warrant their finishes. Stay away from this car; paint is fragile. If you have to be worried about bird **, you should look for something a lot less expensive. High end is not what finishes this car.

The husband and I both have BMWs. Mine is a 2010 and his is a 2011. After getting extremely crummy service at Fairfax BMW in Fairfax, VA, we decided to try Sterling BMW in Sterling, VA. Surely BMW doesnt hand out their Center of Excellence awards all willy-nilly-like, right? Well, apparently, they did in 2010. While there are many additional detailed points of their suckage, I will provide you the highlights:I took the 2010 in to get new tires. After spending $2000 on 4 new kicks mounted and balanced and alignment for the old girl, they wanted to charge us over $100 to fill the tires with Nitrogen. While I understand its a business, dont nickel and dime me when I just dropped $2000. After finally getting my car back, we drove it home. Traffic was a little rough that evening, so we werent going terribly fast. The next day, however, we noticed a major wobble. The vibration was so bad, the side mirrors were shaking. I got to work and felt like I had driven a jackhammer instead of my luxury car. I took it back in on Monday. They finally called on Tuesday, claiming it was two bad tires. Alright, fine.When we went to pick up my car, they couldnt find it. Let me repeat that. When I went to go rescue my car, they had misplaced it. It took the entire service department, a few of the sales guys and over an hour to find it. Immediately after picking it up, we magically had squeaky brakes that we had never had before. The sad thing is that Id rather listen to the brakes than to BMW Sterlings horrible excuses.During the same time, we had my husbands SUV in for several items that BMW Fairfax couldnt fix after repeated visits. These included brakes, slipping transmission, air conditioning and a rattle in the tailgate. They had the Bears car for over a week. They replaced the brakes and fixed the AC. They could not, however, recreate the slipping transmission and they said they could not hear the rattle, despite the fact that they let the technician drive our car home one night (Im still reeling at that one especially when they asked my husband if that would be okay and he said no)! Of course, we heard the rattle in the tailgate as soon as we left the dealership. Call us crazy, I guess.We changed from Audi over to BMW because of service issues. We had a 5 series and a Mini Cooper prior to getting our current cars. When we got these cars in San Francisco, we were in love with the cars and the dealership/service. At this point, we are about a millisecond away from switching to Mercedes. Apparently, our paltry two-car household matters not to the auto giant. Between the incompetence, attitude and just overall cheapness, I cant see spending another cent with BMW. Dare I say lemon? I dare.Ha! So we got a call from BMW USA. After playing phone tag for 3 weeks, the Rep rushed us through our side of what has happened. She kept saying she was sorry we felt that way anytime we mentioned how disappointed we were about the crummy service or the shoddy quality. When she asked what we wanted, DH mentioned we would love to be able to just settle things amicably without having to consult a lemon-law lawyer. She said that if that was what we wanted to do, go ahead. This doesnt bode well for their Customer Service. I will update with results.Update #2: We were promised a resolution within 3-5 business days. We are on the 4th business day and just got a call from BMW USA to tell us they dont have a resolution yet. Surprise, surprise. And, there is no update on when we will know something. We are not surprised one single bit, aside from the fact that they called at all. What do you want to bet that they will wait until we make our next payment in 6 days and then call to tell us they cant do anything?Update #3: My husband finally called and was told we would hear something early in the week during the week of 7/16. They are supposedly waiting to hear something from Fairfax BMW. Im not holding my breath.Another update: We were supposed to hear from Customer Service last week. Nada. DH called on Friday, 7/20, and asked for her extension. It rang and someone else answered. DH requested our rep and was asked what it was in regard to. He told her we are trying to give back our lemon. She said she would look up our case, looked up the information and surprise! She couldnt find anything. He asked then to get transferred to our reps phone and he left a message requesting a call back that day. Again, nothing. We got a call back from her today, 7/23. The phone didnt ring; we just got a voice mail. We called her back and havent heard a peep since then.We are giving her until tomorrow pm to get back with us and if we dont hear from her, we will be foregoing the niceties and proceeding directly past go to a lemon lawyer. In the midst of all this, other things have stopped working on the X5. The rear camera works occasionally, but it chooses when and where. The auto-telescoping steering wheel has stopped working. The transmission is still jerky. My opinion? Do not buy a BMW!

We have a 2011 BMW 535i. When accelerating, after coming to a stop or in reverse, the car hesitates and lurches. I met with two BMW service managers, and both acknowledged the problem existed but have been informed by their regional BMW representative for the Bay Area that for this particular model. It is normal for the car to lurch. I have contacted BMWs customer relations, and they have said that they can go no further, but have encouraged me to take the car to another dealership, and have them check it out. When I asked if the same regional BMW representative serviced, all of the dealerships in the Bay Area, I was told yes. Thus, the normal explanation will be the standard response.

I have a 2011 BMW 328XI that I have had a couple of problems with. All but one was covered under warranty. The last service I had, they noticed my valve cover leaking oil. My car has 56k miles on it, this should not be happening. I called BMW customer service, and was told it was normal maintenance. I was quoted $705 to fix this problem. NOT HAPPY!!!! This is my first and last BMW!!! Also, at 51k miles (1k out of warranty), my rear brake rotors needed replacement. I was told, sorry, its out of warranty. Thanks for NOTHING BMW!!!!

There is something so wrong in a car that has a guarantee of 50,000 miles and at 51,000 miles starts to break. My car has 62,000 miles and I have spent about $5,000 on repairs and I need to spend another $5,000 if I want to do everything that the house recommended. My guess is that BMW is learning from Detroits old book of how to go down.

I purchased my 2012 BMW X5 last November with 18K miles and a factory warranty. I brought the car in for its first service (in June, the computer told me) and oil change and to fix the tire air sensor. After the oil change was completed and supposedly the air tire sensor was fixed, I was told to call the service rep if I had any more issues. Well within a few minutes of leaving the dealer, the light flashed on and off and has been doing this ever since. Well I took it in today for another schedule service apt. - rear brakes (the computer told me too) - and to again check out the tire air sensor. I was told this would take one or two hours, so I waited (I was told they were out of loaners). (Note: work is over an hour away and home is 1/2 hour away). After over 3 hours, I got the car back and was told that I would have to come back yet again to fix this complicated tire air sensor - a couple of days will be needed to troubleshoot this issue, which I dont really care that much about. Air sensors are problematic on a lot of cars. I got in my car and the car said service check (computer) in two thousand miles (about maybe 6 weeks for me). So back at the dealer soon.Well I regret buying a BMW. It is an excellent ride. I didnt realize I would be spending so much time at the dealer for service for a late model car with relatively low mileage. So not worth it unless you live within a few minutes of the dealer. And yes the dealer will give me a ride anywhere! I work for myself, so every hour I am sitting in the dealer is an hour I am not getting paid for. I wish BMW would take some consideration for our time and realize not all of us have time to visit the BMW service dept. every month. I hope to get rid of this vehicle soon. So now I have to bring the car back for the third time - for the same issue. Oh well thats what I get for buying a BMW.

I leased BMW 750i for 3 years and can tell you that I will never lease it again. I had the worst customer service experience and was overcharged by $650 at the end of the lease...

I purchased this vehicle brand new. During the warranty period, there were issues that were resolved. However, at only 67k miles the car is no longer under warranty and starting to fall apart. My problems have been a bad blower motor, steering angle sensor and water pump. Its unfortunate that BMW strives on quality when their vehicles cannot reach 100k. From my experience, BMW is overrated and their customer service is even worse.

My car battery suddenly died on my new 335i 2011. They wanted $195.00 to diagnose the battery and $435.00 (totaling $630.00 for parts, not including labor). What use is a warranty if you have to pay as much to repair it if it was out of warranty? It took them 2 days to diagnose it, and they wanted to keep my car over the weekend. Its not rocket science to replace a dead battery. Its literally a 5 minute job. Im disappointed at the amount of my time that they have wasted. The battery only charges to 10.6 volts (dead cell, faulty product). I have completely lost faith in BMW. I have had transmission problems since 5,000 miles (2nd gear synchro 6MT) that the dealer has failed to replace under warranty. When I purchased the car, it came with 2 bad rims.Heres my current BMW Warranty experience: Did the custom-ordered car come with bad rims? Blame customer. Is the car transmission failing at 5,000 Miles? Blame customer. Does the car battery have dead cells? Blame customer. There is poor communication with customers and lack of communication.

I purchased a certified pre owned (CPO) 2006 325i sedan from Center BMW in Sherman Oaks, CA. with 54k miles for less than $30k. I was 24 years old, recent college grad, and just bought my dream car, I was happy. Within a year of purchasing, I experienced problems. The dealership fixed whatever was under warranty for the next 2 years (as per the CPO warranty). In the 6 years I have had this car, I have put on 63 miles, so now it is over 100k miles. I took care of my car and gave it whatever attention it needed, right away.Once the warranty was over, I experienced more problems that I had to pay for on my own: new Xenon headlight, all 6 pistons back firing (at different times over the 6 years), transmission gave out, power window on rear passenger side broke, window locks broke, driver side door handle/lock broke, display on radio broke, starter broke, rear view mirror broke off window, interior of steering wheel peels off, rear window molding had to be replaced twice, driver window motor stalls, passenger front door lock motor stalls, molding around passenger rear window leaks and water gets in with rain/car wash.Molding of roof racks peeling, car rattles when you turn the wheels to the furthest point possible while driving, especially on an incline, car rattles/shakes when the AC is on and car is at a complete stop, AC turns on automatically randomly, exterior lights on drivers side stay on when car is off and locked (randomly), BMW symbol on hood peeled and faded, and there is a loud, embarrassing rattle coming from underneath the car.For 20% of these problems, the dealership fixed under warranty. The rest they claimed were not under warranty and I had to pay for out of pocket. For about 30% of these problems, I took my car into the dealership 3 times and they could not figure out the cause and suggested I would fix and pay out of my pocket, even when the warranty was still valid. They claimed the warranty did not cover since they could not find the root of the cause and I would have to pay for time and labor for the dealership to take the car apart and figure out the root of the problem and then determine if the problem would be covered by warranty. The third time I caved in and paid for labor/time for the diagnostics and after all that the dealership told me the problem was not covered by warranty.Center BMW just sold me a lemon and sucked every penny out of my dream car. I finally got fed up and wrote a letter to the corporate offices explaining to them how unhappy I was with my BMW and how the dealership handled the problems and also mentioned how the lemon I purchased was a disappointment since I received a poor quality car that did not live up to the reputation BMW holds. Their response was there was nothing BMW would do once the warranty expired and the owner was responsible for all repairs.

My 2004 BMW 525 headlights have completely hazed over. I have tried several aftermarket products for headlight lens restoration. This has not worked or even made them marginally clearer. My dealer service person believes that the lenses were made of a lower quality plastic in this time frame compared to newer models. The only repair is to replace the whole headlight assemblies at $2,000 each. The Customer Relations person at BMW USA cheerfully took the complaint and said that nothing would be done. We are on our own. It is always nice to see a company stand behind a poor engineering decision, which is widely known within the company.

I love to drive the BMW 640i (plus the look). And people love the look too. Its fun, responsive, fast, gorgeous, awesome driving machine, tight (no rattles or squeaks), super-incredible convertible and eye catching! You feel totally in control when driving this 6 series car. Turning radius is awesome too! Need acceleration? No problem. Ever. Fully loaded this car does almost everything! Cameras all around can show if you are evenly in a parking space! Write addresses on the ceramic dial for navigation. Or talk to the car to get directions or to make a call on the phone. On cruise control, it will slow itself if a car gets too close! One touch and the convertible top opens or closes by itself. Check the car, unlock it, turn on the lights, or even sound the horn from my phone! Or turn on the ventilation in the car from my phone if it is too hot out so the car will be cooler when I get in! And if I need any kind of help - at all - I can contact my “always there” BMW assist! They will answer questions, send directions, give suggestions, talk to me, read to me, anything! Seems like there is nothing that this car isn’t able to do! Cannot imagine a better-looking or driving vehicle!!!

Purchased a 2005 BMW X3 in 2009 with 20K miles on it, purchased as a BMW Certified with the full 100K (or 6 year) warranty. At some point around 40K miles, I noticed the anti-freeze overflow tank had oil mixed in it. I took it to BMW and was given a tongue lashing for allowing Valvoline to change my oil. Not only did they state Valvoline put oil in the anti-freeze reservoir, they gave me a letter and advised me to take legal action. Instead, I opted to pay BMW $1200 to total flush the entire system of oil. A few months later the water pump went out (under warranty) and I was advised once again I had oil in my anti-freeze. Once again I was fooled by the BMW liars as they told me it was probably just left over from the previous incident. Finally while I was driving one day the engine started to run hot, being that I work literally 2 blocks from BMW I drove the car over to be checked out. By this time the car had run out of its BMW warranty, and lo and behold they said I had oil in the anti-freeze and that I would now need to pay them $4K to replace the head as the thought it was cracked. Now they couldnt really tell me that would fix the car and the only other option they gave me was to replace the engine $6K.I have all of the paper trails, I called BMW USA, I tried to get the people at Swope BMW Louisville to work with me but they would not. At the end of the day, nobody could ever tell me how I was getting oil in the antifreeze....a cracked head and/or blown head gasket would result in antifreeze in the oil, what I had was exactly opposite. Rolling the dice, I took the car to a very reputable shop in Louisville and paid the $2500 to replace the head gasket...a repair which did not work.I have owned 2 new BMWs. I will never, ever, ever even look at another one of these cars. The dealers are under a huge amount of duress and will not do whats right for the consumer. My warranty was worth nothing as they (BMW) milked it out until my car was no longer covered before telling me the engine was shot. Since then I have leased a 2013 Mazda CX5 AWD GT for my wife, and purchased a 2013 Honda Civic Ex for my son. I have plenty of money to spend, and will never spend another dime on these pieces of human excrement who represent BMW.

I own 2 BMWs. A 2008 750I and a 2008 X5. In the last year I have spent over $5000.00 on each car. Its one thing or another. The most expensive are the various oil leak repairs. I have owned BMW cars for the last 8 years. I am done. The design of the engine, while high tech, is not reliable and will have the customer spending a lot of money for repairs.

I have recently bought a new BMW 335i GT from Patrick BMW. Before the purchase, I was told by the sales person that the advertised the car would provide the fuel economy of 20mpg in city and 30mpg on highway. Also, I was told that on an average, I would be getting around 24-25mpg as I live in suburbs. Ever since I bought the car, I was getting the fuel economy of around 17-18mpg. If I drive on highway, I am getting around 19-20mpg which is far less than what it is advertised and what I was told before the purchase. I have reached out to the BMW service multiple times but I was getting a constant response back from them saying that they couldnt find anything. As per the dealers advice, I have reached out to the BMW customer care hoping that I would get a solution from them. Its been more than 2 months since I have started interacting with BMW customer care and I have called them a number of times. Every time I call them, I am being told that someone from BMW North America service will look into the car and the dealer will schedule an appointment for that which has never happened in spite of multiple follow ups. I am completely fed up with this. It is clearly evident that there is something wrong with the car. I have got a car with a major flaw and nobody from BMW is even taking care of this in spite of multiple complaints.

Between replacing wheels and tires the electrical problems are mounting up. Now I hear clunking from the transmission. I have had injectors replaced two times, fuel pump two times, rear tail lights, one front headlight and I wish I could only tell you about the gremlins with the seat belt, turning the wheel and having the phone call someone. Having the roof not open and close properly. You wouldnt believe.

This is my current car. I have had it 8 years. It is a 2004 E46 BMW M3, I think it is the most beautiful of the M3s (probably biased). It is such a fast car and can quickly lull you into thinking 100 mph is 50 mph. The brakes and handling add to the effect. Always keep an eye on the speedometer! Its 2 door sedan bodywork is very practical. There are seat belts for 5 inside. My car has unusual Caramel leather upholstery with Birds Eye Maple wood trim. These M3s are starting to go up in value which is a nice surprise. I would recommend that anyone that can should invest in a M3 now before they increase in value much more.

Bought a 2020 M340i xdrive BMW. The proximity feature of the Idrive have been an issue from the day I picked up the vehicle. On the way home from the dealership the doors would not open using the door handles. Had to use the key fob. On day two I called the BMW genius. He had me reboot the Idrive. This fixed the problem for a short time. The way it stands now, we never know when its going to work. It worked for a couple days recently, only to stop working for the last 2 days. I took it to the dealer when it was not working. When I got to the dealership, it started working when I arrived at the dealership. They checked for error codes. They said there may be issues with the antenna based on the error codes. The order is in for a new antenna. This was on 10/19/2020. Still have not heard anything from the dealership. It is now 10/27/2020. I dont know where the part is coming from, but I had hoped it would be here by now, and I could see if this fixes the problem. Hoping for the best, but I fear this going to be an issue as long as own the vehicle.

Ive been dealing with some ass at BMW customer relations from Ohio, goes by the name of Ross **. Hes an arrogant and pretty useless in any sense of the word and hes a team leader. BMW is a garbage company that puts out garbage cars and refuses to stand by the garbage they produce. Ive has a transmission go out and now the engine blew among multiple electrical issues and a battery that needs replacement every 10k miles on a $105k car. Total pos car and pos customer service. Never will buy anything made by this Mickey mouse company ever again.

They sold a car that I returned with my car tracker unit. Since July 2011 they keep on telling that they will tell the current owner to bring the car so that they can remove it and get it fitted in my new car. Till today, they are not giving me back my tracker unit. What is frustrating is that they dont want to tell me the truth or maybe they lost it. I dont know, I just keep on waiting for them.

Very confusing when they change network, they dont want to fix it. All BMW dealership tell you different stories. Customer relation is a joke, rude and obnoxious. This is my fourth Bimmer and customer service level is going down. I think BMW been losing money due to airbag recall, now network has change and dont want to correct this issue, very disappointed.

Great cars, drives impeccably, corners like it’s on rails, fast. All wheel drive, aluminum front end so it’s light and agile, smooth 6 cylinder engine. Comfort seats are awesome and plush along with comfort access for convenience.

My wife and I have 2 vehicles. A 2008 Mitsubishi Outlander with 130k miles and a 2007 Ford Edge with 128k miles. We decided to buy a certified pre-owned 2010 BMW X5 with 64k miles on it in March of 2016. Over the last 9 months, we have only put 6k miles on this vehicle and it has been serviced numerous times. We bought an Elite Plus, 2 year warranty. When we do drive this car, we baby it. This past week, we backed it out of the garage and instantly heard the engine fan going at max speed. About a mile later, warning messages came on to drive the car moderately and then to pull over and turn it off. Said the engine temperature was too high. We had it towed into BMW and after reading BMW forums, the exact same problem had happened to many X5 owners. The fix was nearly all the same: Failed electric water pump requiring replacement along with thermostat.Most people had their vehicles fixed for $1400 or less. Local BMW dealer said we not only need to replace the water pump and thermostat, but also coolant hoses, need a coolant flush and the reservoir replaced. $3500 in cost. My warranty is only good for $800 contribution to this problem. I was amazed at the vast number of BMW owners reporting on this problem at 60-70k miles for the exact same issue. One would think there would be a recall on this, but no. I bought a BMW for the Ultimate Driving Machine experience and had heard of its reputation as a reliable vehicle. 2016 has been a disaster for this vehicle and I am not only disenchanted with the need to replace the water pump and thermostat, but I also feel like the BMW dealer is trying to bilk me by replacing coolant hoses and the reservoir when I dont even have a leak problem.

I have a major problem with my 2007 BMW X3! The motor mount brackets are broken and my engine isnt sitting in its correct place anymore! This sounds like a manufacturing defect and a huge safety issue (this is my family car and my family could have been seriously injured). I purchased my X3 certified pre-owned and added extended maintenance. This should be covered but BMW of Henderson, NV said that it is not, and would have occurred due to driver error. That is ** and I could have never caused this. I only drive on streets and highway roads, plus, I baby my car! I bought a BMW because of its reputation and am hugely disappointed! I wanted to stick with BMWs and planned to always own a BMW until this incident! I dont trust the brand as much as I used to and I cant believe that a BMW dealership wont own up to something that should be a huge safety concern and should be covered--my family and other families safety!

BMW really needs to extend the warranty in these HPFP for E60. In less than 6 months Im on my second pump paying out of my pocket because they didnt make it good enough! And vehicle has 133K so warranty didnt cover it. Was in 127,000 first time and now back at it again! Im really been left down from BMW! I have to say people TO STAY AWAY FROM E60s!!! Its not worth it!

I own a BMW 545i for years. I want to tell the world what a piece of crap this 65,000 $$$ car is. I mean really BMW sure did a number on everybody with this v8 engines. I want to share all my problems with this car with you guys. DME or ECU replacement and programming $ 3300.00. Alternator bracket leak $800.00. Timing cover and valve cover oil leaks $ 1800.00. Water pump replacement $600.00. Check this one out, engine transfer coolant pipe $2000.00 and thats using the bimmer pipe. Thanks to the guys. They invented this wonderful pipe that save me $5000.00. Yeah. BMW want it 7k for this job. AC heater valves $200.00, AC compressor $1050. Im the second owner of this car. I bought it with 40,000 miles. Now the car has 74,000 miles and more problems. Now the car doesnt want to start. It cant keep idle. I think its the throttle body or it could be the DME again-- look guys, Im sharing all of this with you guys cause I see all of this. People that want to buy a use BMW pls dont. Its cheaper to buy a glass of lemonade if you know what I mean. For me I rather died than buy a BMW new or used. Again thats all I have to said about that. BMW should really pay for these lemons that have sold over the years to people. Thanks for reading my frustrations.

BMW offered me exceptionally POOR Support for their 1984-91 BMW 524td engine. BMW’s customer support was as though they had never built the engine or even heard of it. Finding parts became a worldwide internet search nightmare, as USA dealers were ZERO assistance. BMW routinely changes part numbers, but apparently leaves no follow-up reference to find the part one seeks. I ended up contacting BMWs CHAIRMAN Harald Kruger with a message that lifted him off his chair. The immediate result from Krugers office was that BMW had found the unobtainable and extinct parts I requested... But at DOUBLE their advertised price. They changed their part number (for the 5th time in one instance), then doubled the price. Was I shafted?? Ill never waste another nickel with BMW and recommend the same to you.

Poor BMW service at Performance BMW in Chapel Hill, NC - When I purchased my pre-owned, certified 2006 325i, I also purchased the extended warranty which ran through to Oct. 31, 2012. Fifteen days after my warranty expired, apparently the bushing on a thrust arm (I am told) popped and was leaking some kind of viscous fluid. I was told it would cost $690.13 to repair which included realigning my car. I had, less than a month ago, purchased four new tires and a realignment to the tune of $1,200. When I complained about this happening 15 days after my warranty expired (and my car only has about 50,000 miles on it) and having just paid for a realignment, I was told they would knock off the $150 realignment and a $50 co-pay. So now I am still having to pay almost $500 for this problem. What a ripoff.I also tried to get my oil and filter changed before my service contract expired, but was not accommodated. I was told by the service rep to see him next time I brought in my car and have asked for this service while my car has been in their shop for almost a week now. Dont know if they will do this for me as they are very unaccommodating. I am still upset about their inability to accommodate me.

I bought a x5 2009 with 36.000 miles. Because I never had good reviews about BMW cars and my wife want this car so much, I bought a extended warranty for $5000. Now the car is 51000 miles and it is leaking oil from the valve cover and is leaking oil from the main seal and needs motor mount. The car is service at BMW. The technician said he was going to have to lower the engine and transmission in order to change the main seal. Also, he said BMW that doesnt leak oil is not a BMW (sarcastic). $2000 job, thanks God I bought the extended warranty. My last car was a 2002 Acura mdx, drove 9 years, put 187,000 miles, never leak any oil and the only money I spent in that car was a tune up I did when the car was around 120.000 miles. My next car will be a Lexus gx460, the real ultimate drive machine!! Bmw is good for the rich people, they lease for 2 years then return and get another one. Bmw cars after 2 years of use, it start to fall apart.

After driving Mercedes Benz for over 10 years, I wanted something different so I purchased a 2009 BMW X6 50i. I had this vehicle for 3 months already and my vehicle has been to the dealership thrice for major issues, fuel injection, oil leak, and now, something about the damn exhaust or whatever. I have warranty but to be having these issues and my vehicle is at 51k miles makes no sense. The techs have no idea what they are doing because they rely on diagnostic test that don’t tell you everything. I found out that the issue I’m having now was replaced previously. I contacted corporate and told them that if this vehicle is a lemon, I want a replacement vehicle or reimbursement because this makes no sense. Also, they don’t give loaners unless you purchased a vehicle from that dealership. **. I have a rental for over a week and my vehicle is still not fixed. I get a phone call from the dealership tech saying, oh we found more issues. Just fix my damn car so I can move on. I’m already looking to switch out. Don’t buy BMW products, a waste! I didn’t have this issue with Mercedes or any other company.

I have had my BMW for 3 years and it was time to turn in my lease. Autovin had come to my house and inspected the car - they reported no problems at all to me. Called BMW FS to confirm that everything was fine a few days later and was informed that everything was good to go and I could turn in the car. I return the car a few days later to BMW Freehold & that evening I called BMW FS to inform them I dropped off the car and that I had fulfilled all responsibility on my end including paying for mileage overages. At that time, the representative advised I had to pay $300 for a tire that was 3 on the tread since they allow 4 and above. This was complete news to me & I called spoke to manager Asha ** who was the least bit helpful and all she could say was, Sorry, we cannot do anything else. I spoke to another supervisor Erin ** who also had no authority to make any changes & said this is how it is. It would have been nice to been informed of any wear on the tire as I could have replaced it myself and saved $200. I am about to get a new BMW in two weeks but definitely will not get that anymore. Word to the wise - DO NOT LEASE FROM BMW, they will screw you at the end and wont tell you about it until later when you are helpless.

BMW 750i xdrive run flat tires and wheels - I have lost 5 new front pirelli run flat tires within the 6 month. In addition one of my wheel cracked and I had to replace it as well. Evidently BMW command center that pushing these run flat tires dont care about their customers. These run flat tires might be good for European autobahns but not for road conditions in East Coast. I have changed the plans of purchasing BMW for my son. No anymore BMW. I have replaced the tires to non run flat. In addition to it BMW claims that run flat can run another 50 miles after damaged is not simply true - it barely runs 10 miles max before start damaging the rim. In addition BMW emergency service does not deliver anything emergency except being polite on the phone. I will be selling out my BMW as soon as I can get rid of it. If you dont want to waste your money stay away from BMW. It is not the luxury car anymore as it use to be back to history.

It is not a trustworthy car at all. It is not a trustworthy car at all - put me in a near-death situation. I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMWs claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate write-right.It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise).I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and nonworkable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, Do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense.This also reminded me of BMWs electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW.I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMWs response to this issue and whether they resolve this at their cost.

I live in an area with really rough roads and the X3 provides a very smooth, comfortable ride and impressive fuel consumption. We’ve had our X3 for over 3 years with no maintenance issues.

I had problems with my 2004/325i BMW with leaks. Reliable engine but bad when it comes to leaks. Notice they use cheap plastic parts.

Low temp [ - 8 f] caused false warning of flat tire and blocking of screen info. My previous 528 2006 did this. Is this the winter pkg?

Purchased a 2015 BMW X5. Three weeks later it stalled on the highway. Dealership said it was a fuel pump issue would be two weeks. Vehicle has less than 600 miles on it. Problem must be across the fleet because there is zero balance in the US. This is unacceptable.

My car stopped on me going out of town on the weekend and needed a tow. I contacted BMW roadside from the number in my trunk and set up service to be towed to BMW of Manhattan and I prepaid 139.00 from my debit for the service. I called the service center at BMW of Manhattan to assure security and lockup information and was told that they could not accommodate that and they closed at 5pm. So I knew the car wouldnt arrive on time because it was a little after four when I called back roadside and made reservations for the car to be stored at the towing company until Monday morning but I had to upgrade the amount I paid from 139.00 to 169.00 because of storage time. I was told the first payment couldnt be reimbursed over the phone but that Id receive it in three to five business days. I continued out of town on the 30th through Greyhound and returned on the fifth. I kept running into the resistance of phone tag when I returned but finally got through with email correspondence. When I visited the BMW of Manhattan location I spoke about the issues and options concerning the car. The 189.00 payment for diagnostic and the issues that needed to be addressed. I was told I needed the alternator replaced and battery fixed then another diagnostic needed to be done to see what caused the recharger to stop charging and the battery to die. I explained that I had some one oil the car and wanted to know if that could be the cause because he used oil that was not suggested by my previous mechanic; it was Mobile synthetic and I wanted to make sure it hadnt shocked my system causing the car to fail (BMW 750i 2006). I also didnt want to pay for a diagnosis and fix it only to pay for another diagnosis and realize my system was shot. I feel he should have been able to give me that information the first time opposed to being charged so many times. The service area associate assured me it was not the oil but he needed to fix the car first then re-diagnose.So, I asked about the financial assistance program that I was told they didnt have. I was also told if the car was fixed and not picked up Id be charged 85 dollars a day for storage. So I asked the service adviser Denise ** did she have the information for the towing company. I wanted the car towed back to she said No. I then stated I have it in my papers I will call and have it picked up and she replied I do have it. She gestured to a folder in front of her and she said Ill call and make the arrangement and the car will be picked up Monday (This was a Saturday again and they closed at 5).Its been two weeks now since the car broke down and I have not received my reimbursement. I called BMW roadside. They cannot give any information or a telephone number to speak with someone who can explain why I dont have my 139.00 back. The woman on the phone sounded unusually uncomfortable and told me I had to send a letter to the claims department. Thats all the information she could give me; that there was no number I could call. I expressed my concerns about no contact by phone and not receiving a follow up (which she said I should have gotten). Ive googled and cannot find a number for BMW claims or reimbursement and they insist they cant help me on the phone.I called BMW of Manhattan and was greeted nasty. I wanted to know where had the car been delivered to and the woman on the phone said It was delivered to the shop where I was having it fixed (she said it wasnt there). I told her I didnt make arrangements and wheres my car. She told me to hold on and transferred me to Denise ** who said she never made the arrangements and never agreed to it. We went back and forth on the phone till I finally asked wheres the car and she said Its still in the service area. Today is 10/13/17 and the car has been there since 10/02/17.I think BMW of Manhattan is a in every area from the financial assistance to having the car fixed and also on delivery. The attitude of the managing staff Ive run into is very unethical. I feel its bad business to take my money and now I have to chase it and get spoken to rudely. There system is not put together professionally; unless theyre just common thieves. I would like my money returned and car delivered and as I write this long (hour-some) letter the email had still not generated on my phone for an update (as she called it). BMW gets no stars from me. I wish I never bought the car. (I wanted an Impala.)Oh, and when I returned to my car to retrieve stuff from my trunk. They had left food in the car that was rotting for the time it was there. The windows were rolled down and big flies were in my car. I had little groceries in the car and though it might not be their job, if you are working on it and its in your garage common courtesy and your environment should have made you throw away sour milk, juice and hamburger meat. (Im just saying.) But Im not on fb so I wont. ;) I didnt know Id need receipts at the end for this but I can furnish upon request.

Since I bought my new 2007 BMW 530I in 2006, I have had a squeaky brake problem - a defect in the rotor. Up to this date, 2012, this problem has not been resolved. I have taken the vehicle into the dealerships repeatedly to fix this issue over the last 6 years, but it has never been fixed, and they never told me that the rotors needed to be replaced to fix the squeaking brakes until now, as my maintenance warranty is expiring soon. Out of all the years I took it in, they never told me this until now, and they appeared to be trying to get money out of me to pay out of pocket. Under the maintenance warranty, I need to drive the vehicle another 14,000 miles before they can replace the rotors for wear, but my warranty will end before I can drive that amount. Otherwise, I will have to pay out of pocket $900 per rotor to replace. I also contacted BMW customer service, and they told me they cannot do anything under the maintenance program and the warranty for the rotors expired already. I am very upset that BMW cannot resolve this squeaking brake issue. Im upset that the dealership never fixed this issue from the beginning, and BMWs poor customer service cannot help me. The squeaking has become unbearable wherever I go. Dont ever buy a BMW; overpriced and poor customer service.

I have recently bought myself a 530D BMW, FPJ875MP, from the Zambesi BMW dealership in Pretoria. I based my purchase on the following reasons; safety of my family, whom I believe we all value. I have always associated BMW with high standards in terms of safety and service delivery. This was still my opinion even after I purchased the vehicle. Looking back now, I feel the sales person did not portray the actual facts about the vehicle that was sold to me. If I purchased the vehicle from a private dealer then I understand the risk, however, I came to a reputable dealership to avoid any complications associated with purchasing vehicles from private owners or private dealerships.I work abroad for long periods at a time and last week, January 3, my wife was on her way back to Secunda, at night, on the N17 when the right rear wheel burst at 120km/hour, with other traffic around them. She managed to avoid a serious accident and bring the vehicle to a stop on the side of the road. This left my family stranded next to a location close to Carnival City. She was assisted by a stranger, who advised her to move the vehicle for safety reasons to the nearest bridge, where he assisted her to change the wheel. First and foremost, the salesman assured me that the vehicle had gone through the BMW Quality Assurance and that the vehicle had been serviced. I was not given any record of either. After a month, the service light came on, upon which we contacted the salesman. He advised me to bring the vehicle in for a service, which took one whole week. The spare wheel was taken out of the vehicle and not returned until we questioned the salesman. The salesman also promised us lock nuts for the vehicle upon purchase on which he has not delivered.On January 4, she went to a tire dealership, who on inspection, discovered that the wheels, both rear wheels were running on the wire on the inside and that being the reason for the tire ending up like it did. Upon purchasing this vehicle, the sales consultant informed me that he had placed two new tires on the vehicle and I am failing to understand how these could be worn out like it was over a couple of months. Both my wife and I are conservative drivers. Upon purchase of the vehicle, it had four run flats. However, when receiving the vehicle, he had placed the ordinary tires on the vehicle.Over and above everything, I purchased a BMW from a BMW dealership because I trust the brand and also associated it with quality. As you can imagine, my wife has lost faith in the brand as well as its representatives. She was shaken up by the incident and the lack of integrity from a sales point of view is very poor. I purchased this vehicle from a BMW dealership to avoid all the complications that I have not avoided. I now want to know, what you are going to do about it.

BMW refused to provide oil change according to contract for 4-year maintenance agreement. We had and still have problems with squeaking brakes. BMW respond this is normal??? I do not recommend to buy BMW. It used to be good a long time ago. No more. My friend just took my advice and bought Korean car. In my opinion and many BMW customers reviews stay away from problems.

I own a 2007 BMW (American spec) 328 XI with only 67,719 miles on it. On November 10, 2014 while in Ramstein I discovered that the reverse gear wasnt working. I went to the BMW dealership in K-Town to have it looked at before I traveled back home, three hours away, since I didnt have an appointment they had me wait 3 hours to be seen. The gentleman who I finally spoke to, he actually walk me out to my car and check it out for himself, told me that I was good to drive home and that there was nothing that they could do for me. I would have to make an appointment. On November 11, 2014 while driving home with my three children on the Autobahn coming from Ramstien my car lost speed and I was not able to accelerate. I was able to pull over to the side of the road without causing an accident. When I put the car into drive it just stood idle as if it was in neutral. None of the gears worked. I had the car towed and the tow company who took it to their mechanic who they told me that it was probably the transmission. On November 12, 2014 I called BMW of North America and was told that they couldnt help me since I was in Europe.I search and searched for the BMW Europe number, finally found it, called on November 13, 2014 and got the run around. I call BMW Europe again on November 14, 2014 and got the run around again. I called BMW of North America back on November 17 asking for assistance, a middle man to assist me since there was a language barrier and I wasnt getting any help from the BMW Europe customer service number. I was told that no one could assist me since I wasnt in America. They were unable to call Europe on my behalf.Since I live in Velburg (3 hours away from Ramstien) I called ADAC and had the car towed to Hormanns (09492906321) in Parsburg (15 mins away from my house). It took ADAC a week to deliver my car to Hormanns. Once they received the car Marcus took a look at car and called the BMW dealer in Neumartk for advice. They told him that the rings in the transmission had broke and I would need to buy a new transmission. They also told him that there was recall a few years ago for the transmission rings to be replace. I have only own the car since July 2014. I do have all the service records from the previous owner and all the work and service is up to date and all had been done by a certified BMW dealership. My question to BMW is if there was recall why wasnt the rings changed out when the previous owners took the car in for service?On November 21, 2014 I called the BMW Europe number (089125016000) again and I asked for a good will to assist with getting my transmission replaced. I spoke to Christina ** who assured me that someone from the good will dept would call me back within a few days. On November 26, 2014 I called the BMW Europe number again since no one had called me. I spoke to Jasmine ** and she assured me that someone would call me back within two days. She also gave me a different number to the good will dept to call back just in case. On November 28, 2014 I called BMW Europe good will (089125016030) back and spoke to Mandy ** and she told me that it was still in review and someone would call me back by Wednesday, 3 December. On December 1, 2014 I called and no review had been done and I was told that I should wait until Wednesday for a call back. I called on December 2, 2014 and was told again that the review wasnt done and someone will get back with me. After I hung up with BMW Europe I called BMW North America and explained to the customer service rep what was going on and she transferred me to the BMW military sales dept.I have explained to everyone that I have spoken to that I am currently using a rental car, to take my children to school and go to work. The rental car is costing me more than my car note. I am in desperate need of getting my car repaired.I bought the car because of BMWs high quality standards. I was even going to trade it in before we PCSd for a X5, however, this whole situation has been nothing but a nightmare.On the afternoon of Friday 5 November 2014, three weeks of trying to contact BMW, Mr. ** from customer service finally returned my phone call. He informed me that in October of 2013 the drive box next to the transmission had been replace by BMW and that, that might be what is causing the problem and I should try to get the car towed to Praller BMW in Regensburg (about 45-60 mins away from where the car is currently at). I was so relieved to hear that. He said that they need to check the car out. I asked him was BMW going to have it towed? I had paid for towing already and I am currently paying for. Rental car, which I can not afford. I expressed to him the mechanic at Hormanns told me, that it was the transmission and that the rings in the transmission had broke and to my understanding that there was a recall on it a few years ago. He asked me for the mechanics number and that he would call me back. After about 30 minutes of waiting on a call back I called the mechanic and the receptionist told me that the BMW rep called and they they was going to have the car picked up.I called BMW back from the number of caller ID and Mr ** whole tone of voice had changed. He informed me that BMW would not pay for the towing and that it would cost me 250 euro and the new transmission would cost me 5000 euro. My heart dropped. I asked him Will BMW give me a good will to help with the cost and he told me No! The mileage is low, very low. However, the car is 7 years old and BMW only gives good will to cars up to 5 years old. I ask him to please ask his supervisor to reconsider and he told me that he has already discussed this with him and theres nothing that can be done.I asked him if I could speak to the supervisor and he told me no. I asked if I could speak to the supervisors supervisor and he told me no. I told him that I didnt understand why I was being told no considering all the services had been done on the car had been done At BMW and there is record of it. I understand the car is seven years old, however, I bought it because of the low mileage and BMWs rep for quality cars. I bought it for the driving experience. However, I am experiencing the sitting experience . I told him that if I was in the states that Im sure BMW of North America would assist me and he told me Youre in Europe, not America. You can go back to America. I told him that I was offended and I have never been treated with such disrespect. I am going to let all the soldiers and families know how I was treated. He said ok and hung up.I immediately email BMW of North America for assistance and they told me there was nothing that they can do since BMW of Europe was assisting me. I emailed them back and told them that they was not going to help me. I also informed them that I was going to seek legal advise and write a few articles in military paper to make the military community aware of what I went through. They emailed me back and told me thank for informing them of what I was going to do and do not contact them or BMW of Europe again. I am so heart broken. There are so many complaints online about people who have the same complaints about the transmission. A few of them was offered a good will through BMW of North America. I even expressed trading the car in for an X5. However, I never want to deal BMW again. Its obvious they dont care about their customers let alone US Army Soldiers!!!

My 2000 BMW 323i wont go in reverse or first gear. I was told that this was common in these type of cars. Now I need a clutch.

Electrical fire in 2002 BMW - Smoldering wires caused the cars GPS and radio to stop working. The insurance said smoldering wires, not a fire, and refuses to pay. The insurance company (Wawanesa) also states that radio and GPS are aftermarket products, therefore not covered.

On 08th of September I collected brand new BMW X1 (my dream car), sDrive16d SE N47 2.0, GU64EVC from your dealership. The car is defective and the faults are: 1. Very stiff reverse gear (due to this now I am suffering from a tennis elbow on my left hand). 2. The In car sat nav system which cost me 890.00 (low volume mainly when driving in motorways & giving wrong directions). My TomTom sat nav, which I bought for 200.00 is about 5 years old and have much more features and options than the pricy in car sat nav (if I have known this I would not buy it). 3. The driver seat is too low & most uncomfortable car I have ever driven in my whole life. Every time I take a long drive I end up having severe back pains. (I am at a point that I can’t risk my health). I have to say, I am very disappointed & have lost my trust in BMW due to the entire experience. I have been told by service department that they cant find any fault with the car and they are not going to help me. Few more issues I would like to make you aware of the car, these glitches don’t occur continuously however do happen and truly frustrating: The radio/music stop functioning unexpectedly, Unable to use the Bluetooth, Sat nav disappear from the screen, Tire pressure warning light keep on appearing. It seem as I have to check the tire pressure every two weeks. How inconvenient is this.

I brought my 2006 325i into the dealership because the molding on the front windshield is disintegrating to the point that the windshield edges are exposed and water will start seeping into the car. The weather strips on the passenger and the driver sides are also ripped, and the roof moldings are peeling and unsightly. Obviously, the materials used when building this car were cheap. The car was not cheap!The dealer indicated that BMW will not cover this service because the car is no longer under warranty or extended warranty. My argument is that if BMW is selling the ultimate driving machine, it should stand behind its product. My son drives a 10-year-old Honda Accord that has moldings in better condition than my BMW!The representative then proceeded to tell me about other services that the car needs: wheel alignment, steering wheel service, etc. that are more important than the aesthetics (molding). I told him that if the molding on the front windshield is not repaired, I will get water damage after the next rain.I will never buy another BMW and I will make sure my friends know how cheaply made the car is, at a very steep price!

I bought a certified pre-owned 2007 X3 in 2009, which luckily means I have a warranty till 2013. When I bought it in May 2009, it had the service engine light on and dealer tells me its due service and will do it the week after. Ever since, the light keeps coming up every 2 months, and the dealer takes a week to do something. Then he tells me that they do whatever BMW tells them to do and gives it back saying that the problem has been resolved. So far, I have had at least ten such trips. The last two trips are taking much longer. The last trip took 19 days about month and half ago. I went in again on Nov 28th and it is still being looked at. The dealer has provided me a loaner car so I dont have a major hassle as a result. But it is amazing that this supposedly superior engineering company cannot figure out after so many tries why the stupid light comes on. Can any one really trust their advanced systems like iDrive and so on to actually work? Is BMW more of a superior marketing engine as opposed to a superior engineering company? The evidence suggests that they are definitely a superior marketing company.

2013 335xi CPO 3 bent rims sold to me by BMW of south shore Hingham Mass. First I must start by saying Im writing this review with the facts and non-bias against BMW South Shore Gallery. I have owned 4 BMWs within the last couple of yrs. I recently went to BMW of south shore to trade my SUV for a sedan. Upon my arrival I notice that they had a new facility quite spacious and clean. Not many sales folks on the floor... However after a few minutes I was approach by a young gentleman which was quite articulate. We struck up a deal on my trade for a CPO sedan. After signing and ready for pickup a few days later I notice the car was not cleaned to my expectation... So I told them about it and they asked me to bring it back... so I did.After a few weeks later I was driving going 93 north. During my acceleration I notice that there was heavy vibration when the speedometer was 70 mph... I did not think anything of it... I thought this was just maybe balancing needed. Within a 2-week span I decided to call and make appointment to take a look... After arriving at the service area... I was in quite shock because the first thing the service advisor said was you will need wheel and tire insurance... Im like wtf in my mind... Ok I humored him... Then he said hes going to put it on the lift and show me that its not uncommon that I have bent rims? But 3 rims... How the hell did he know that the rims was bent... After putting it on the lift... he called me to look. He stated that 3 of my rims was bent and needed to be fixed. Keep in my mind I barely had this car for less than an month prior to observing this problem.I told them that Im not responsible for this, as this car is fairly new and I just picked it up. I was appalled by the next comment... that its not uncommon to have 3 or 4 rims bent... Seriously. I said I was going to go directly to BMW and complain of this deceitful practices on CPOs... and especially the folks in the service area selling you unnecessary things... BMW puts a lot into their CPOs and South Shore is putting the money back in their pockets... Right now Im still waiting for a call from them to fix my 3 bent rims which they knowingly sold the car to me with. The average driver would not have notice this issue if they were driving at 55 mph... So beware...Always go over the car thoroughly with the sales person... and have them put it on the lift and have 4 tires rotating so you can see if the rims are bent. My wife brought her car there several times for service and each time it has always been a problem because they serviced the wrong thing... including taking off parts and not putting it on back correctly... Theres no accountability with the service advisor... and mechanics. If you do purchase a car please take to another BMW dealer and have them go over it and I bet you will find quite a few discrepancies...

I was driving my 2013 BMW 328xi with family in Toronto in busy traffic on Nov 1, 2014 & suddenly the cars engine stops and all power features stop working. I managed to glide the car to the curve amidst busy traffic switching lanes with my hazard on and barely averting a collision. The dashboard monitor stated something about the start/stop ignition. I attempted to start the car and it would turn briefly but would not start. After several attempts I called BMW roadside assistance. After being left on hold sometime, I was advised a tow truck would arrive at 5:50 pm, it was 4:30 pm. I advised them the car was not safe as the busy road was full of fast moving traffic on Mount Pleasant North of Moore. The individual at the call center claimed he could not do anything. I called my older son to pick up my wife & son with hockey gear and shopping.Exactly at around 5:50 pm a flat bed tow truck arrived with we buy scrap cars inscribed on the truck (not kidding). The tow truck driver attempted to start the car and mentioned he was unable to put the car in neutral. He asked it could damage the car if he pulled it onto the truck. I again called BMW roadside assistance and the individual (now supervisor) asked I sign a waiver to take responsibility for any damage caused by their towing. I refused and the man was argumentative. The Tow truck driver suggested another tow truck with rollers and stated he would not take responsibility without a waiver. Another hour passed before the next tow truck arrived. It was a cold evening in Toronto and I asked BMW roadside assistance if they could shuttle me home after the car was towed. I was told I need to go with the tow truck. Upon arriving at the dealership it was closed and the security mentioned there was nowhere for me to wait. (No news yet from roadside assistance.) By this time I had chatted prior with BMW roadside assistance individuals in Chicago, Toronto, Florida and Winnipeg (they kept transferring me). The Winnipeg girl finally called a taxi while I waited for another hour in the cold (I could have called a taxi or got a ride myself if they had not insisted I stay with the car earlier). I had to pay for the taxi anyhow and was provided a budget of $100 after I asked. The Winnipeg girl stated they may reimburse me and she would email info. (The email arrived two days later with completely different information.) No courtesy car. I must say the roadside assistance (call center) experience was poor. I had to call several times and often they would place me on hold or they just hung up after 20-30 min on hold. They kept sending electronic voice messages asking if things had been taken care, while I was telling them they had not. A couple of women were good but did not have answers and they even gave the wrong information about rental cars claiming none were available in the entire City of Toronto.To end my evening, the taxi driver turned out to be a racist maniac from Beck Taxi. I told him to stop at Yonge and Lawrence, I paid him (he insisted on cash as his machine was in the trunk). I ran over to Starbucks and waited for a ride home back to Bathurst and Eglinton. What a nightmare! The dealer was excellent and they fixed the problem in two business days.However the same new car also had a brake problem a couple of months prior and cost $1,200 for new brakes (the downtown Toronto dealer claimed it was not covered under warranty at 30,000 km). The car had speedometer problem and showed service was overdue (at minus -7000 km), the car had been serviced a couple of months prior. Luckily this one is a leased car, however after driving BMWs for the past 10-12 years I am concerned the new 3 Series appear to have problems. I hope they take note and sort out the problems.

BMW is the worst brand vehicle. Always needing repairs. Have spent over $100,000 in vehicles repairs. Don’t recommend anyone to purchase BMW. BMW X5 especially Mechanical, Transmission, and Engine issues.

I was a very happy owner of my BMW X3 until my seat belt latch fail to work and had to be replaced because my seatbelt would not lock. I have never experienced a problem like this before in automobile regardless of make or model. What those this say to me as a consumer that BMW do not give a damn about me or my safety. This could have meet my life. BMW you really need to take this seriously. Do you care about your brand or your image. What auto maker would put the consumer risk. BMW we have a problem.

I have never been more in love with a car! I’m still learning new things about this car and I’ve had it over a year now. When it comes to features, this car does not disappoint. I love the fact that it has an interior motion sensor and tilt sensor, you’ll know if anyone ever tries to jack your wheels. I love that this car has manual mode and sports program for performance driving. My car has been a very reliable car, still runs just as good as the day I bought it.

I bought Blizzak winter tires from Bridgestone for the 2 time in 3 years. This last time I had an issue with one of the tire after 3 weeks. It was deflating. I stopped at the BMW garage in Oakville and they had to replace my tire. I wrote to Bridgestone from their website. They never got my request and realized when I called that did not even know where the web inquiries went!!! They basically wash their hands of any support. You spend $3,000 in tires in 3 years and they wont stand behind their products for $300!!! I will never buy any Bridgestone tires again, not because of their products but because of the lack of vision and consumer care from the company. I gave them an 8 on 10 for their products but a 1 on 10 for their consumer care service.

I took my brand new BMW to the dealer for a car wash. It was significantly scratched. The dealer Unilaterally decided it wasn’t them. I called BMW North America and reported the issue. The dealer Downtown BMW of Denver sales manager called me, yelled at me and now I am banned from having my car serviced there altogether. Bmw North America told me they were sorry but there was nothing they can do. Each dealer is owned individually. So now may car has significant damage and I can no longer have it washed as I was promised with my maintenance package.I bought the car at Schomp. I purchased the protectant package which I paid $700 for to find out it wasn’t applied. They are refusing to refund my money even though at this point I can’t have the protectant applied because the car is so damaged. Essentially bmw doesn’t care about their customers. They just want To sell cars and once they do you better hope you don’t have any issues because they don’t stand behind their promises.

Sterling BMW Newport Beach - This dealership is dishonest and misleading. First time, I went there to value my trade-in but we were still a few thousand dollars apart so I left. I called them back a couple of days later because I really liked the car and I agreed to pay $3,000 more than my original budget and they agreed and told me to go back there and get my new car. Once I got back there, the managers ** and ** decided that they wanted even more money than what we agreed on the phone and tried to sell me a car two years older! This dealership has proof to be dishonest! If you are a woman, do not go there, they will take advantage of you in any possible way.

This company is being run straight into the ground. They will lie to you and in our opinion are crooks. So sad to see what was once a great car company turn into what it has become today. I would have to say that I agree with all the other reviews regarding this horrific company. Please take our advice and buy a different type of car that will give you the respect and service that should come with a car that prides itself on Customer Service.

I purchased a 2013 X3 SUV this past April. I did not have Bluetooth on my cell phone so the dealership I purchased it from told me to get a cell phone with Bluetooth. I did and it worked for a few months but now it has quit working. So I took the SUV in to let them look at it and I was told my phone was not a compatible cell phone. I was not told what kind was compatible when I purchased it and now Im not eligible for an upgrade on my phone and Im stuck with a cell phone I cant use in my car. Do you have any suggestions on what to do? One of the features that attracted me to this car was the Bluetooth. Thanks.

I have bought a BMW 7 Series in May 2009. I had horrible experience with the car and the services. Till now the car has gone for servicing more than 15 times (which is too much as compared to an Audi & Merc.). The gear box has failed twice. Had to change all the 4 tires twice. The mileage is horrible. It shows a regular transmission failure issue. Battery had to be replaced. The car hasnt traveled more than 55000 kms. I strongly recommend not to buy this car. After paying such a huge amount I felt cheated.

The 2006 BMW Z4 has a wonderful engine, smooth and powerful. Repairs are expensive so take care of it. It is nice to drive. Older models are very well equipped but not too technical. Good value for an older roadster.

I purchased an 08 M6 from the dealer in May of 13. It had 63,000 mi. In the fall 0f 14, I had the clutch, flywheel and slave cylinder replaced for a few thousand. In Dec. of 14, the check engine light came on. I parked it and had it towed to the dealer in Jan. They said it didnt have the correct battery so they replaced it, synced it to the computer for several hundred. Then they said it needed a new vanos pump as the chain was broken and metal shards were found in the bottom of the oil pan. Solenoids in the VANOS system had broken, causing the chain to break. The vanos pump was replaced and now Im told they couldnt get all the metal shards out and I need a new engine for $25,000.00. This is the top-of-the-line flagship vehicle for BMW. It has 72,000 mi. on the engine and has experienced catastrophic failure. I owe several thousand for the work thats been done and it still needs a new engine. Id appreciate suggestions, advice.

Ive 3 BMW in the past 5 years. 2010 BMW 335, 2010 X5, 2012 X3. Never will I purchase another one again. My 335 went out at 3000 miles. My x5 went out at 20000 miles. Never even drove that car, but had it beyond my warranty, so I had to spend $2500 replacing spark plugs and some engine coils. My x3 have constant tire pressure errors! Bought the tire and wheel warranty straight from the dealership. The sales guy told me that if anything goes wrong with my wheel or if theres a scratch on the wheel they will replace it free of charge. Man was I told a lie. BMW refuses to replace my wheel. WOW these cars are POS. Thought I could switch from Mercedes and Lexus. I think Im going back with them.

I have a 2004 BMW 530i that was paid off. My daughter came home from work and parked it on the driveway and 2 hours after the trunk of the car caught on fire. The fire marshal said it was due the battery and the red wire in the trunk. I did not have comprehensive or collision insurance so the insurance company did not pay so I call BMW to let them know and I found out that there was other BMW that was in fire because the same issue. BMW took the car to evaluate the fire and then they came back and tell me the they are not responsible and offer 5k toward a certified or new BMW. I said I was not able to buy a new BMW at this point and BMW said we cannot help now. Im left without a car but I found out that BMW had a million car recall because that issue and the NBC news have other news on that issue as well but at the end nothing was done from BMW. I advise anyone with a 2004 to 2010 BMW 5 or 3 series get the car checked and file a complaint with anyone who listen thank you. At the end my car was totaled.

I just want to say I love my BMW and have never had any problems with my car. It has run beautifully since the day I bought it used from a private party with 48,000 miles on it 2 years ago. I only have 1 major complaint and that is the underside of the front bumper being that it seems to be too low. When parking, those cement stoppers? The car will easily park where the bumper is rested above the concrete stopper which is normal parking. HOWEVER if you do this BEWARE, because when you back out? KA-KLUNK! Sounds like someone was thrown into your vehicle but no, theres a piece under the bumper that gets caught on the cement piece and when you back out it gets caught on your bumper and nearly pulls it off! This has happened too many times to count as you cannot see the cement bumper and should not have to and should be able to park normally.The result is a separated bumper which will eventually get torn off. Ive had to have mine reattached several times. The clips have been broken numerous times and it is now held on with a strong black wire and the bumper has literally been screwed on. Unless I nearly park 3/4s of the way into a spot or back in it will inevitably happen again. Other than that the front seat does not recline flat. At best it reclines to a 30 angle which is weird for a luxury car.Otherwise I love my BMW. People dont understand these cars are very complex and technologically advanced. If taken care of properly... (using the proper grade fuel, proper fluids, etc.) Your car will run as good as the day it left the showroom. The red no in between with these cars, if somethings not right it wont run like crap. It just wont run at all until its dealt with.

My speedometer in my brand new car is off by 10% and when I brought it in to BMW Spokane for correction, was told BMW has a disclaimer for accuracy of their speedometers. WTF? Having several other electronic issues like the radio randomly shutting itself off, seat cooler and armrest heaters turning themselves on and the XM radio rerunning the program from about 5 minutes back if for some reason, I briefly lose connection like driving through downtown or something. My Toyota gave none of these problems, nor does my sons Subaru. Also they dont provide a courtesy vehicle in Spokane citing the global supply chain. I could go on about the service dept in Spokane which has been another BMW disappointment. Glad Toyota isnt impacted in that way. Dropping a 130 grand on a car I thought I would have for years is embarrassing as I dont have that new car joy. I dislike my car and will never buy another BMW.

The car worked pretty well overall, but occasionally there were issues with the iDrive. The iDrive just shut down a few times. Also the UI of the iDrive is annoying - using the radio is a hassle. I had the car for 5 years and never really learned how to use the radio. I liked the All-wheel drive feature though. Overall I was satisfied and would consider getting another 5-series. Im 67 and the car fit me well enough. I never had to spend any money on repairs. There were some issues such as Bluetooth not working great that bothered me, but no dealbreakers.

Charged for bumper on lease turn in even though marks were under the spec I was told. I was told I had too many bumper dings, even though I was told not to worry about them when I leased the car. I live in a city. Of course I will have bumper dings.

328 xi 2011 - Leasing this car.. first few months car was great.. It started giving me problem. I have to drop it at the service every other month.. I just got stuck in the middle of the road few days ago.. I called my service adviser. They dont help me unless I speak to the manager.

I was informed by the BMW dealership that my certified 2017 BMW X1 needed a motor mount replaced. The car has 30K miles and I had driven 5K in a little over a year that I owned the car. The warranty does not cover the motor mount however, after only 30K miles, the part must be defective. Furthermore, the cost was quoted as close to $1500. BMW customer service, after speaking with the dealer negotiated the cost down to $600+. I told the BMW rep that it was still not acceptable and would he send me the details of his conversation with me to my Email. I wished to pursue the matter. He said that was not possible! I could not appeal the decision and that was final. I rarely have been spoken to in such a manner as if I were an errant school girl. A take it or leave it attitude. Very shocked about how the BMW company is represented. I would characterize the rep as a junkyard dog. There to discourage the customers. I have an appointment to have the part replaced outside the dealership and the cost will be less than $300. I will also be writing a review of the BMW dealership.

About two months ago I bought 2013 528i BMW CPO (Certified Pre-Owned). After buying the car overall I have driven the car for about a month. 2-3 weeks ago (that means I had the car less than month and half at the moment) I noticed that the driver seat upholstery has started cracking. The crack was very minor at the beginning and now apparently it is bigger (since very often I vacuum and clean my car I notice little things very easy...). I scheduled an appointment at Pacific BMW (BMW of Glendale, CA) and even I didnt think that I will stock in such situation since the mileage is less than 50,000 and the car is still within warranty and plus additionally I paid extra $7,000 for extended warranty. When I took the car to dealer the service adviser told me that the upholstery is not covered by warranty. Even counting the fact that my car has heated seats (heating elements in upholstery) still BMW doesnt cover such issues and to fix it will cost a lot of money since they have to replace the seat (OUT OF MY POCKET). No way! Its joke! I called BMW customer relations and explained that I just bought the car about month and half ago, that this 2013 528i is my 5th BMW and in the past I had 325i 525i, 328i, 5XX (dont even remember). The girl told me that she will try to do something and will call me back. About a week later received call from Supervisor or Manager of customer relations Kayla (sorry if misspelled) and she told me that BMW willing to cover 25% of the cost. Lets say if the cost of seat and labor is $2000 then they cover only $500!!! And for the car that I owned only month and half within warranty I have to pay $1500. So it was the second heart attack...I explained all the situation her that spending several tens of thousand, within warranty, customer for life... She said that all they willing to do now and she said if Im not going to do the job for 25% she will notify the service manager of the dealer that I change my mind. No way! Its totally rip off! You just barely sold the car to me and dont care about your customers and the facts. NEVER another BMW! I will tell my story all my friends and relatives and let them to decide if they want to face my situation and deal with BMW.

Several months ago BMW sent me a letter to bring my car in to be service for a recalls and/or updates. They returned my car stating they would contact me later to finish the job after a part they needed came in. A few months later they called me to bring my car back in. A week later, I received a call from a service department person saying they broke the engine coil off my car and will have to take the whole engine out now. Im nervous because my car was driving fine before I got the letter and the call to bring my car back in to BMW. The guy who kept communicating with me said hes going on vacation for a week but someone else he named would be taking care of things. No one contacted me about my car. When he returned from vacation he called. He said he was back and they are waiting on a part and when it come in they will pull my engine out.I asked, Will it driving like it was when I bought it in? He replied, It should be better. Im knowing, nothing was wrong with my car. I didnt even know why or what needed updating. He said the mechanic is going on vacation now for a week. A week later he called saying, Im just calling to keep you informed and we have another car engine on the table right now and as soon as we finish with it, were going to put yours on it. My husband is in from Florida and hes asking me how do a car going in for updates end up having the engine pulled out of it? He following up saying, Once they pull your engine it will never drive the same again. Another friend whom is a Director at a college stated they would have to give me a warranty stating if anything happens to my engine they will fix it no matter what the problem is or give me a new car. Im more scared and upset.The following week the service person call me again on Friday saying, Well we finally got your car in and getting ready to work on it and you should have it back by Tuesday or Wednesday. So far they have had my car a month so I drove to BMW when they were closed on that Sunday and across the street from them sit my car with a small plate hanging off the front of it by a wire and parked crooked. Now, Im upset and all trust of the one keeping me informed is all out the window. I called and left him a message about me seeing my car on the other lot. He called back saying they are working on it now and it should be ready by the end of the day. I said to him, Im concerned about my car sitting for weeks and whether it will run right. He told me they ensure whatever parts they put on it for two years. I didnt feel that was good enough.I got a call from him later saying, Your car is ready but in all honesty I just dont feel right giving you back your car without the mechanic driving it for the whole weekend and hes getting ready to put some miles on your car. I said, Well have him drive it on the highway to make sure its driving ok and he said he will. Maybe the mechanic is driving it out of town for the 4th of July.My car is a fully loaded pearl color 750Li xDrive Super Sport Twin Turbo Engine, which I made a payment on in June as it sat on BMW lot due to their mistake. They tried to put me in a 3-Series. I wouldnt take it so they put me in a 5-Series with Sam Swope courtesy vehicle in big bold letters across the back window and had me return it because they sold it, they said. I had it for over three weeks. They put me in a black 5-Series afterwards that is more up to date and I still have it. Basically, BMW has had my car for about 6 weeks and the mechanic still have it at his house right now somewhere.

I love the performance and road handling of the BMW 328i. But I dont like that I dont have a spare tire. The repairs are pricey, but worth it. This car is also very fuel efficient.

IM lucky to be alive. What first began as a smell of fuel inside the car escalated to a strong smell of gas. After looking at the undercarriage of the vehicle, I discovered fuel leaking down the drivers side gas tank inches away from the hot exhaust. Tracking where the leak was coming from, I removed the passenger rear seat and discovered that the fuel pump plastic housing developed cracks all around, causing the fuel to escape below the passenger seat down the gas tank. The vehicle operates fine and there are no dash lights indicating that there are any failures of fuel. However, it seems the fuel has broken down the plastic housing of the fuel pump over time, resulting in an enormous loss of fuel when the vehicle is running. I am very glad I discovered this issue, which I believe is an enormous safety issue and consider myself lucky that I didnt catch on fire on my last drive. I will follow-up with BMWs hotline because I am certain there are other drivers that own the E90 series that may be having the same issue and hope NHTSA can put this on their bulletin and open an investigation on the serious issue. As far as BMW Coggin in Fort Pierce, FL, Richard ** politely kicked me out and told me he had an appointment with a doctor and did not even hear my issue out.

So I leased a 2020 430 convertible in July 2019. A month later driving the car in 90° weather after two hours of driving the air-conditioning broke. Brought the car back to the dealership, they said the problem was fixed. A month later same situation. Brought it back, he said it was fixed. The following summer in 90° weather same situation after a few hours of driving air-conditioning stopped. Brought it to a different dealership, problem was fixed, it was not. Currently two weeks ago in June, driving back from the Jersey shore and 98° weather I stopped at a rest stop and left my daughter and my dog in the car. When I came back I found that the air conditioner had stopped, my daughter who has down syndrome, my dog suffered mild heatstroke. Contacted Bmw multiple times. They tell me that nothing is wrong with the car. And have yet to buy me out of my lease. So worst company ever, this car is a lemon. There’s nothing but problems with these BMWs. Do not purchase or lease then.

On July 31, 2011, I bought my first and last BMW. I bought a brand new X3. I loved the car at first and then months in, the problems started happening. Let me first state that when I bought my X3, the back hatch did not open and close properly. The struts were broken. The first time I had issues, I was driving and the dash alerted me that my back hatch was open when in fact it was closed. Then the alert went away, but my hazards started flashing. I called the service department and they had me bring my vehicle in. They tried to tell me that because the struts were broken, it was tripping the system. So they fixed the struts.A month later, while I stopped at a stop light, my back hatch opened all on its own. Then within that same week, while driving up my drive way at a speed of 15mph, my back hatch opened all on its own again. So I called the service department again. And again I took my car to the service department. They kept my car for almost a week, only to conclude that they couldnt duplicate the problem. Therefore, they couldnt fix the problem. Another month goes by. While driving on the freeway, this time the dash alerted me: 1) Back hatch open. Then the alert goes away moments later; 2) The hazards start flashing; 3) The windshield wipers start swiping, and the windshield wiper fluid starts spraying; 4) And an alert on my dash states, Windshield wiper system failure. That alert flashed twice.I currently have my car in the service department and I’m at my wit’s end. I thought this company built good, dependable cars. All I have experienced is problems. My car isnt even a year old. The company has told me that in order to buy back my car, I have to pay them $3,500. I think that’s totally unacceptable. I never want to do business with BMW again.

I have a BMW X3 30i and my brake light, 4x4 light, and airbag light came on. I found out it may be my actuator, transfer case, or transfer gear. Anyways to make a long story short, I looked up this issue and found out this is not just a small problem but many older BMWs are all having the same problem. Apparently, they made the transfer gear out of plastic which tends to wear out right away. I thought this was something that maybe just a few cars were experiencing, but going on the internet, a lot of these BMWs are having the same problem. Is there a recall for this issue because there should be if BMW is making this actuator to fail on a lot of BMWs.

I purchased a BMW 550i new from the dealer ($75K). I was sold a maintenance warranty on the understanding that it covered the cost of replacing the brakes at 80K miles. When it reached the 80K I was told that the brakes still had too much life on them to replace and since the 5-year warranty was expiring, they would not replace the brakes. Theres some small print that was not clear that allows them to do this. DONT BUY THE EXTENDED SERVICE WARRANTY if you decide to purchase a BMW. Its a total rip off. Unless you drive very aggressively, you will basically overpay for for oil changes and windshield wipers. Read on about whether you should buy a BMW.While I liked the car, it has had an endless set of repairs. This was fine while it was under warranty but a money drain once it was off warranty. DO NOT BUY A BMW. Better off choosing another German engineered car or something Japanese. Will never buy another BMW and will share my story with anyone who will listen.

I got scammed by BMW. I entered into a 2-year lease in 2016. Few months before the lease ends, I purchased additional miles. I was told that any unused miles will be refunded. I returned my car yesterday and guess what, they refused to refund my unused miles. However, they found my left rear tire was a little bit more used than the other ones and they charged me $300. Plus the extra $350 fee to close the lease...Not only that but last year, I was in Europe for a month or so and totally forgot to pay my monthly charge, was 30 days late and paid as soon as I came back to the US and opened my mail. That was the only late payment I had during my entire lease. Well guess what, BMW reported it right away and my credit score got impacted so bad it prevented me to purchase a house. I wrote a letter to try to solve this issue, they ignored it. BUT the sales team kept harassing me to try to sell me a new lease... Yeah, you guys can keep trying. I dont want to deal with BMW EVER again!

We leased 2013 X5 for three years and had to replace the tires around every 8000 mil. Even we have done the regular maintenance, the tires wearing are not match. I only can come out a reason is they have alignment flaw. By the end of lease, we sent the car to the Ontario dealer for pre-inspection. Estimated end lease cost was $950 on Feb 9. Returned car 10 days later, the final inspection at same dealer came out the end lease cost to $1401.20 ($51.20 is overmileage charge, $400 Exterior Wear). We were disagree the new cost and agree to let BMW Financial Services to do the final appraisal. Today we have received invoice for total $2563.30 (Extra charge: $400 Excessively Worn Tires or mismatched Tires and $1000 Exterior Excess Wear). What is a guideline for BMW to do the end of lease appraisal? Be careful when you returning a leased car and not continue to buy BMW.

Im a long time owner of many BMWs. Ive tried other cars but always come back to BMW. Nothing compares to their look, reliability, handling, maintenance included with warranty plan, and safety. Other comparable cars do not offer the comprehensive maintenance plan that BMW does, and that factor is huge and is at the top of my must-have list. There were times I looked at other cars and came close to buying/leasing, but no maintenance plan always brought me back!

I have been having a problem with my car since I bought it brand new. First incident occurred a week after buying my car at Sandton Auto. I had a problem with my brake pads. They were very noisy and couldn’t brake properly and got to a point where they had to be change within less than a month of buying a brand new car. After that, everything else was wrong in that car. Just after 2 months it started to have this noise in front - could be in the engine, I don’t know. I had to go home (Eastern Cape) so I couldn’t bring the car in. When I came back, I took my car to Zambezi Auto as I am closer to that side. They tried to fix it saying that it’s the cables going to or from the fan. All those cables were changed and my car was there for about 2 to 3 days.I went to collect the car and just before I got home the same day, the noise was still there. I called them and told them that what they did didn’t help even one bit. They arranged for me to bring back the car the following day. And mind you, that this is my only car, I just cannot afford to be taking it in where I can’t even get a loan car or any kind of assistance in terms of transport to and from work. My car spends another good 3 days there with them changing some other cables as well and re-gasing the fan or air-con. Then I went to collect my car again and the problem was still there. The noise was so loud that even people at the robot would turn heads. I told the dealer again that the problem was not fixed. This time around the cables inside my car were hanging around on the passenger sit side where I had to tuck them in. This is a new BMW car for God’s sake.I had to travel to Swaziland, so I was away for a month. When I came back, I had a tire bust and my car was towed to Menlyn Auto. Then, I told them as well about the problem. They looked at it as well and tried to fix it, but no luck. They said there was a new part that was needed and ordered it. And again I had to be car-less for more than a week. They did a test drive and told me that unfortunately the noise is still there and there is something else they have to do. Again, they chopped and changed whatever it was, but still the first day of me collecting the car the noise was there.I called them and told them as well, but nothing happened. I decided to bring it to the dealer I bought it from, which is Sandton Auto. I came with my problem and explained to the manager the whole story and the fact that if I bring my car in, I will need a loan car (which I was promised to get but didn’t). Then my car was booked in (this is the fourth time now in a dealer with the same problem). It stayed about 3 days because they had to keep the car in for testing in the morning to see exactly what could be wrong. They changed something as well and also when I went to collect the car, the noise was there before I could even get to the robot near them. I called them again and told them that whatever they did, it didn’t work because now the noise is getting worse.They booked the car again for the following week. I took my car there again to spend 2 days without a car and having to use public transport because no one could help. It stayed there again and they fixed few things, but still no luck. This time they even changed the entire computer system and this car was even giving false alarm warnings. This is what they told me and they didn’t know why because when they check the key, there was nothing. They also picked up that my PDC was loose (this confused me a lot). I went to them and spoke to the manager of the people fixing the cars, let him hear the noise I was talking about and he told me, Oh, that is a piece of cake. I can fix that easy.” This I couldn’t understand as he was the first person who was called to look at the car the first time it went to them. Now, this is the third time in Sandton Auto. The car was booked in for about 3 days now.The car went in, the system was changed, cables we replaced (now this feels like a second hand car) and everything else that could lead to this kind of problem was looked at by different BMW specialists. So more problems came out: 1. The speakers were damaged. I can’t even listen to proper music without the speaker kicking or vibrating or squeaking. 2. The car is vibrating now (and they did pick this up and said they will look at it). 3. I told them that the car sometimes doesn’t start, it just keeps quiet for a while. And this was looked at. Again, I had to leave my car there till the morning so that they can try and start it in the morning for testing (no loan car). 4. The brake pad’s noise is back (and the car was just serviced).5. The noise is worse than ever.I spoke to one of the employees there. She told me that this is a problem that they are experiencing in all BMWs. And she told me that BMW SA is aware of this problem. Most of the 320 I have this problem and there was a call out by BMW SA to change the fan belt to something else (can’t remember what). And she even told me about her own experience as she was at the robot and she heard this car (BMW) parked next to her with the same loud noise.So after that time I was told that they have to order a new fan for my car and change the entire fan system. This one was a masterpiece. I was asked where I bought the car by someone who was helping me there. I told them that I bought the car there by them and according to me the car was brand new. The reason why he asked this was because the car didn’t look like it was new and the PDC was not a BMW PDC. Wow - that’s what I said. I just said, “Wow.”This was a shock and I am asking myself lots of questions: 1. Could this be an old BMW car? 2. Is it possible that someone sold me a car that was a second hand? 3. Is it possible that this BMW car with these kinds of problems could be a demo or something?Really looking at it: is this possible? So right now I am still waiting for a call (which I don’t think I will get as it’s been 2 weeks already) for the fan and an explanation on the PDC. And right now the PDC is faulty for real. It beeps when you are too close to something. I really don’t know what to do in this situation. I don’t feel like I am driving a new car at all. As I travel a lot, I’m afraid that my car will soon be in 100,000 km where I won’t have the privilege of just taking the car in. I don’t have time to leave my car with the dealer anymore as I have proven that this problem cannot be fixed. I am tired of complaining and being stranded in terms of transport and worrying if this beautiful BMW 320 M Sport car cannot just stop in the middle of the road. Can someone out there help me, please?

My BMW X5 diesel 2017 has 16000 miles and has died 2 times in the middle of the road. Abruptly stopped, almost hit twice in the side and rear end. I had a BMW 535 diesel and the same experience at 36,000+ miles. All 3 times, major fuel pump failures with no advanced warning. Stranded two times, 4 hour tow wait time! Uhg! Glad I had AAA towing as a backup!

2006 BMW 5501 - I purchased my car new from Santa Barbara, CA dealer in December 2006. I paid over $60,000. By the end of 2010, I noticed the paint on hood was fading and a white cloud began to appear. I took it to the dealer, who did not have any suggestions and thought it might be from car washes. But there was nothing they could do, it was not covered by the warranty. It got worse and spread to the roof of the car (but the sides and back look like brand new). I had another shop look at it. He said waxing would do me no good, that the car would have to be repainted and that the car was likely damaged when it was brought in on the boat. They probably repaired it and in doing so, had to repaint or touch up the paint, altering the original paint job and the clear coat finish. I have brought the paint condition to the dealer both in person and in writing, but I get the same answer - not warranted.In addition, the rubber around both my front and rear windshields has totally disintegrated. There is nothing left. I brought this to the attention of the dealer. I was told my car was out of warranty. Other BMW owners have told me they have experienced the same. This seems to be a common problem. You would think BMW could afford to use a higher quality rubber on their vehicles. I have had several issues with this car. A bad exhaust smoking problem, while my car was under warranty, which took months of complaint writing to the dealer as well as BMW North America to finally have them diagnose the problem and make the repair. I love driving the car and the BMW look, but I am so disappointed with the quality and the service of BMW. For the amount of money they charge and the advertisements regarding ultimate driving machine, you would think they would do better in the customer relationship department and stand behind their product.

Bmw x5 bought new for over $90,000. It has only done 78,000 miles and the car just died whilst I driving on the motorway. I had it taken to BMW SPIRE in London. 2 days later they emailed me saying I have to pay them 16,000 ($20,000) to repair it because the timing chain had gone. I had the car serviced by them one week before and they said nothing about it. No warnings. Nothing. It has a full service history with BMW SPIRE. The Bmw cars are not fit for purpose.

I purchased a Custom 530i series in 2005. The car has been the best in performance and care. We only just recently had to invest $ into the car and it has 119000 miles on it and that was for brakes. The only issue I have to complain is replacing tires every 2 years. Yes the handling is awesome BUT they should warn you that it wears on tires more than the average car.

My wife bought a used BMW X3 2014 with about 35M miles on it. After a couple oil changes and 42M miles the engine had a drivetrain fault and BMW said it was a computer issue and we needed to pay to update our program. A month later we got another drivetrain malfunction fault but this time the oil pump quit on the way to the dealership and the engine seized up. BMW insists this is not their fault and they have no liability.

Repeated engine faults and yet the dealer couldnt care less. He promised to call me as soon as possible to get it in to fix it. Its been more than 10 days now, but no one from the agency/dealer called. What kind of service is this?

Do not buy any BMW products at all. It is not a suggestion but it is a warning as you will regret if anything will go wrong. They are only profit oriented company and do not show any sympathy or care about their customers or general public. My brand new X7 was on fire last month without any indication on the dashboard. Me and my entire family (including 2 kids and 2 senior citizens) were in the car when the car started throwing smokes without any indication. I acted on time and stopped the car and we all left the car. While taking out my 4 years daughter from the car seat the car literally went on fire from the engine. It was freezing cold day with a single degree temperature and snowing and we all were standing outside until the fire dept arrived. We we all lucky that we survived without any physical injury but mental trauma was never less after that incident.I called BMW NA and filed a complaint to start an investigation as I also saw an article sent over by my friend from CNN where BMW is being sued in South Korea for the same engine fire issue. They acted so negligently that on the scheduled inspection day the public relation officer called me and told me that they didnt get an access of a car from insurance company as it was not communicated with them...Seriously? This shows how lightly they took the entire incident. In the end they wanted to offer me 2 month of lease payment and wanted me to buy or lease new BMW and sign a contingency not to disclose this information to NHSTA or any other places including social media. I declined their charity and chose to go out in public to educate them not to go for BMW brand. It is a known issue of BMW that their cars go on fire lot more frequently than any other manufacturers.DO NOT BUY BMW...THEY ARE VERY PATHETIC IN CUSTOMER SERVICE AS WELL AS PUBLIC SAFETY. SPREAD THESE WORDS OUT TO AS MANY PEOPLE AS POSSIBLE AS I CANT SUE THEM AS NY STATE LAW DOES NOT HOLD THEM RESPONSIBLE BECAUSE NO PERSON WAS INJURED PHYSICALLY. IF YOU NEED ANY OTHER INFORMATION ABOUT HOW BMW IS BEING SUED THEN GOOGLE HOW THEYRE BEING SUED IN SOUTH KOREA AND IT WILL SHOW UP...

The remote key on my 2006 330xi stopped working and would not unlock the car. Once inside the car, I tried the central unlocking button on the dash. It locked the driver’s side door but did not control any of the other doors. Before leaving the car again, I therefore pushed down the lock buttons on the passenger and rear doors. At this point when I tried to open any of the 4 doors from inside the car using the door handles, they did not open. None of the car doors would open from inside the car. This is a frightening and potentially, a very dangerous defect in the cars design. BMW of NA will not acknowledge this as a defect or a safety issue. The only thing they are sure about is that they will not pay for it.