Audi A4 with less than 155,000 KM has already Timing Chain problem. Audi Canada and Timing Chain Action lawsuit is not willing to resolve this issue. I will be paying over $3000 in the repair bill. You will be wasting your time and money to buy Audi. DO NOT BUY AUDI. You will regret your purchase. Let your friends and Family know that. Do not waste your money on Audi.

This is the worst car purchase I have ever made. The car is so small when there is another passenger in the car. I drove the 2017 Audi Q3, when I took a vacation. Could only fit 1 piece of luggage in the cargo area. The backseat is not roomy enough for a sardine. Horrible on gas. Can only use premium. I should have kept my Buick Enclave. That was a sweet ride!

We have three top line Audi cars at home. All look and drive nicely. We will never buy another Audi ever. Their service is absolutely terrible, attitude towards their customers is arrogant, and they hide their mfg defects. They treat you baaad. Save yourself nerves, do not buy their cars.

Audi has enough variety to make the whole family happy. Or if its just for yourself, you can find something stylish that youd enjoy on a day to day basis. Features are great and top of the line. Most up to date technology used in the vehicle. Safety features are very helpful, and the rest can keep you entertained. There are many upgradeable features you can put in the vehicle. You can customize it and make it your own. At an extra cost of course. The passenger capacity depends on how many people you plan to carry around with you. Whether your family is large or small. For mine, we can all fit comfortable and have a good time.

I purchased the Audi Allroad 2001 in 2006 w/ 56,000 for 21,000. At 1st people took advantage for any type of repairs. Now I have someone honest. Car runs great w/ 160,000 mi. Self leveling suspension works great, no more bag problems and engine is strong. This is a luxury car in & out.

After owning Mercedes for 30 years, I bought an Audi in 2012. Big mistake. As much as I enjoyed my TDI, it was not possible buy another; Audi keeps changing their design for the worse; and my experience with the sales staff at two dealerships was enough to make me realize they do not care about customer loyalty. All they want to do is move existing inventory as fast as possible.

My new car has 10,000 km. On a very cold morning this past January, my power steering malfunctioned while I was driving home. No steering is a very scary experience. Thank God I was not far from my home and could walk to my house. The steering column was changed. Two days later it happened again. This time I was told to let it warm up for 20 minutes and the power steering came back. Last Friday, it happened again but this time after idling for one and a half hours, I still had no steering. I am female and do not have the strength in my arms to steer without power steering. Apparently, this problem is common with S4 & SQ5, since 2014, when it is very cold. The steering column is being changed again. I called Audi Canada and was told that this problem is caused by extreme cold weather. The dealer told me to let it warm up for 30 minutes before driving it which makes no sense to me just to go to the corner store. I love my car but now feel very insecure when driving it. There is no recall for this part that keeps malfunctioning. If Audi sells cars in Quebec, then they should be reliable in cold weather. So much for their TV ad that boasts winter is Audi land!?!

I have a 2008 audi 07 4.2. 50k it start burning 1.5 qt of oil every thousand miles and it also leaking water from the top. Very disappointed from Audi.

I bought a ex demonstrator Audi A6. To be fair its a beautiful car in every way. Its the third Audi I have had after switching from BMW. My car broke down over three weeks ago and had to be recovered to an Audi dealer for diagnosis of fault. They told me a few days later that the battery had failed and that batteries for Audi Cars were on back order... We are into week 4 now and No sign of battery! The dealer eventually put me into a new Q5 but it simply is not the same car or of the standard that my car is but it has kept me on the road. Now you only find out how good a company is when they have to resolve a problem and Audi UK customer service is hit and miss, my first contact was excellent, but the second when I complained why my car was still not rectified could not give a hoot! In fact the belligerent attitude of the lady dealing with update was very dismissive. Someone employed by a top brand to help was totally unhelpful. Anyway the issue here is my car has been with Audi for over 4 weeks now and there is no end in sight, I feel sorry for the dealer as this is a AUDI UK problem and I hear that a bad batch of batteries might be the reason. So think on when you walk into the showroom and they are wow-ing you they are only as good as the time when they have to sort out a problem. I suppose the other side of this issue is that its made me look at another brand and I will test driving their car tomorrow and Audi will probably lose me and those I come into contact with...what a shame.

I have owned several German autos... BMW, Mercedes and Audi. Of the three brands, the Audi Q5 Premium Plus (2010) has been the best by far! The only problem has been with the emissions system fouling due to the direct fuel injection; a problem common to many current brands. Audis service has been excellent in correcting any and all problems! My biggest complaint is the cost of replacement parts... extremely high ($53.00 for a plastic visor clip)!

Audi offers a variety of models. My favorite is the A4. Its a nice size sedan that is fully loaded. I am a small woman and Im able to handle this car perfectly. It has leather and heated seats, sunroof, navigation, and nice size trunk. Its roomy too! It sits five comfortably, and luggage can fit nicely in the back seats. Its nice to drive and absolutely worth every single penny. The resale value is amazing as well. I am really satisfied with the factory version of this car. Id love to change nothing about it. Its just perfect. I love this car and would recommend this over and over again.

I purchased a brand new 2010 A6 2.0 T in Oct. 2009. I have had the car since then and encountered some odd problems in the past 3 to 6 months. Initially, the car used to burn the engine oil faster than usual since I would have to top up the oil level almost every month, which I found really weird. A few months ago, the car started to basically shake when I would barely be driving at 80 km per hour. Upon taking the car to the service, I was informed that the solution would be to change the engine! After the engine was changed, the car was running OK until last week when I was driving. The steering wheel locked up and then the alternator fault light came on and it said battery not charged on the dashboard. I could have gotten into a terrible car accident and my life was put at risk but I was barely able to maneuver the car just in time to get it off the road. I am a very dissatisfied customer from Audi.

Audi A5 2012 convertible with only 28000 miles, the top do not close completely and at the dealer charge me $160.00 to diagnostic the problem (another shops charge with the same computer $70.00) and call me if I accept $1,277.00 to fix it. Contact the factory and a technician in Germany told me that are a couple of sensors that very rare cause this problem, parts very cheap and easy to replace. (Plastic materials I think). Is anyone at this chat that can help me about this? Who is right?

My 2005 Audi A4 purchased in December 2004 fried in 2008 due to oil sludge. My sister drove the car from D.C. to Charleston home for Thanksgiving. It had been making strange noises so she took it to the Audi dealership to have it looked at before she left. About an hour away from Charleston, the engine blew. Audi did nothing to help us even though we had the car serviced at the dealership every 10,000 miles for this exact reason. They even still expected us to make our monthly car payments. We ended up getting a new engine put in because our new car repair service had found a 2005 engine that was pretty reasonable. The same thing happened again last Friday.

The company resolved this issue satisfactorily.

So I own a 2013 Audi A4 with 83000 miles on. This car is very bad and unreliable. The car burns lot of oil. Last time when I went to the dealer and told them about the issue the guy was like, That not our problem. This issue is a thing that Audi must take care of. I believe as we consumers should pay a dollar because many people have this problem and Audi should recall their A4s.

I bought an A4 a year and a half ago used but in incredible condition. Now for my confusing part. The car starts to idle rough, push the turn off button and keeps running for a few seconds. The engine light appears the next day. Ran code and came up timing. I then read it been quite the problem it seems. People having catastrophic engine failure at worst. I then see Audi has been sued.I contact the lawyer firm representing the plaintiffs (on the tensioner failure) and was sent a form because my Audi was one of the models affected. Was told as long as I bring it to an authorized Audi dealership it would be covered 100% and if brought to an independent repair shop $1500 would be covered. Well I called the only dealer near me 50 miles away and was told, Yes we are aware of the extended warranty and yes Audi will cover it. Okay great!!! Had the car flat bedded there. Got a call they received my car. Great then a service advisor called and said it would be a few days to a week to repair. I was told it a 10 hour job. I said okay. Then a few days later I called back because I had a question. The service advisor told me, I was just about to write you an email. I have some bad news. Audi will only cover 25% of the repair and need maintenance records. What!!!! What happened to you know all about the extended warranty and look forward to seeing your car. I said as far as the maintenance records they are all listed on Carfax. Was told they cant use that. (Why? Extended warranty companies use them along with Edmunds.) I dont know. Like I said Im confused completely. Its been over a week and havent heard a word back from anyone. I will say for the record the employees I did talk to were very polite but polite doesnt answer why I havent heard back about the status.

There is a decent amount of variety available if you are looking for something that fits with the Audi image. Most people are familiar with the models Audi has put out. The car I ended up getting in the end was perfect and exactly what I was looking for. Its a pretty standard car size with a pretty standard passenger capacity. Carries four people comfortably, five if you stick someone in the middle in the back. Most of the extras I wanted came standard, and there were a few more things I hadnt thought about that were really appealing and I couldnt pass them up. I was able to personalize my choice in all the ways I had hoped to. Cars have gotten so fancy these days that its almost impossible to find a new car that doesnt come with a bunch of stuff standard that some people might not even want!

I purchased a new 2019 A8 - and there is a problem with the software on the engine control module. This leads to misfires and power loss - and Audi has no fix for the issue (they are suggesting a software update will be coming in 9 months). How can you sell a $95k car and not stand behind it - just a joke - Audi should be ashamed.

The A7 is a luxury car with room enough to be useful in terms of passengers or cargo. Its styling is unique and so beautiful that most people think my 2013 is a brand new car. The supercharged 3.0L engine has plenty of power and the Quattro AWD system cant be beat.

Purchased 2013 Audi A5 with 2k miles no warranty. Developed a very bad vibration from front end, no damage, changed wheels and tires still no better. Seems that vibration is a common problem with this model, search any Audi forum and you can see for yourself. Replaced minor this and that up to 25k when the engine started making a diesel sound. Mechanic tells me problem; timing chain and tensioner is common with this motor and charges me $2500 to repair. Before assembly shows me where the timing chain has bore a hole in the side of the motor due to faulty part (picture).Notified Audi of America who tells me so sorry to hear that however if you want to take the car to a dealer and have them disassemble (at your own cost) we will look into it... Really? I guess a picture documenting the problem isnt good enough. Replace more this and thats and develop a clicking in the front end from both wheels, another common problem with Audi requiring more mechanical labor... Dont even care at this point, Ill keep the windows up! 45k miles and another light on the dash equals more time in the shop, this time its the Camshaft for some reason, and cant just replace one... Another $4500. They say its difficult to have brand loyalty with Audi? No kidding.Just keep getting slapped in the face from this Audi, no quality and no customer service help. The its a common problem with Audi cars keeps ringing in my ears. I saw a post on an Audi owners site that said something like If you cant afford a couple grand for a repair, youre driving the wrong car. A very true statement! Do yourself a favor and look at a few Audi owners’ websites before making a purchase, youll be glad you did. For me, Im covering this overpriced piece of junk and letting it set before it costs me anymore money to drive. The Audi experience!!

I paid off my 2016 Audi A6. I cancel the additional products which was finance with with my loan. I was due over $5000.00 in refunds. A week after the refund was supposed to be mailed to me I contacted the purchasing dealership to check the status. I was told that Audi Financial Services received the refund a week prior and cash the check. The same day I contacted Audi Financial Services and was told that refund check has to clear their bank and a refund check will be mail to me within a week. Waited two weeks past the expected day of the refund. Call Audi Fin and was told that the amount of the refund was over $5000.00 and someone with higher authority have to approve the refund. Call back a week later the Rep told me they are still working on the refund and no other information was available at this time.

There are several class action lawsuits on this exact issue. I have a Q5 that the engine blew up recently due to a hydraulic tensioning of the timing belt causing the belt to stretch, thus slipping on the sprocket. The valve crashes into the piston, destroying the engine. When I brought it to the dealer with 62K miles, they said Tough. Its your problem as it is out of warranty. I asked if they were saying that I was ** and they said yeah, in other words. The repair cost is $10,000.A high end Audi SUV not lasting >65k miles due to a fundamental design flaw and them literally saying youre screwed... Wow! Im trying to get the word out to anyone and everyone to warn them against anything Audi or VW. It is fundamentally flawed and they just dont care. This is exemplified by the lawsuit that they just settled on the diesel cover up.

Audi Q7 is a great family car. It had the largest and most comfortable third row and is the most spacious SUV that we found. It is sleek and great looking from the outside while the interior looks modern and has the latest technology. The interior lighting also feels very calming. As for the upgrade options, we got the technology and sports packages which included nicer wheels, better steering and everything from GPS to do radio.

I purchased the car used in Late August/Early Sept 2012 in New Jersey. The car had around 42k miles on it when purchased. Within month the oil light came on and I had it in. They topped it off (no receipt) and told me to watch it. Came in again Oct 19 and at that time they updated ECM software and replaced pressure regulating valve and front crank seal and started oil consumption test. They told me that the problem should be fine now. January 2013 EPS light came on and this time it was faulty steering column control module. Oil light back on March, April and every month since. They told me to just come in every time and they would top it off with no paperwork. Over the summer of 2013 the light started coming on every 2 weeks and I started topping it off myself because I couldnt keep running back there and getting into work late. I have had the oil changes done at the recommended intervals, always at the dealer. In Sept 2013 when the light came on again, I took it in and told them it had been coming on every two weeks for a couple of months. They said they would watch it again, and when it came on every two weeks, they did the oil consumption test for the second time. I had to pay for phase 1 and wait for the light to come back on which I did. I had it in two weeks ago for phase 2 and at that time the engine light had also come on. The car failed the oil consumption test and the catalytic converter needed replaced. I have an extended warranty which covers the catalytic converter, but they said the oil consumption issue was not and now I am over the original warranty. They were going to try to get Audi to do something but that was over two weeks ago and the oil light came on again. I had to wait for the catalytic converter to come in and they dont want me to bring it in until they talk to Audi. How long does it take to make a phone call? In the meantime, I am afraid of my engine seizing, which I have heard has happened, and I am tired of having to run to the dealer every other week. I have been in that place more than any other service department combined with all the cars I have owned. I am a 50 year old professional woman who takes meticulous care of my cars and this is absolutely absurd! My son is soon to get his license, and I certainly do not feel safe having him drive around in this vehicle. I have done research on this issue and I know there are a lot of unhappy Audi owners out there. I have been waiting for a class action suit to come about. Hopefully I qualify...Just a footnote...my daughter had a VW Passat when she first started driving and we had so many problems, the dealer took it back, and sold it at auction (He was a friend of the family though)! Sorry for the tirade, but I have reached my wits end! Today, February 22, 2014, I received notice that Audi was not going to assist in any way and the dealer may pay half of the cost to replace pistons and rings? Half? First of all half of what? I have no idea what the cost is going to be... I can only imagine its very expensive. Second, this problem has existed since the day I bought it and it was still under manufacturers warranty at that time. I don think I should have to pay anything for what is obviously a defective engine. I cant even sell the car in good conscience, but I am truly at a loss here and infuriated. Where is the consumer protection here? What are our options? Help...anyone!

In winter 2016 I have bought brand new 2017 Audi A4 Premium Plus for 47k. It was this new version with cool digital gauges and new technology. It was rather exciting. I was thinking at the time that this small luxury sedan was worth the money. Then in December 2020, I got the message that my car doesnt support any more Google maps and from December 31 will stop working. Really after 3 years my car is obsolete and exciting feature that I have chose this car for is no longer available. I have contacted dealerships right away to see if I can upgrade my car, but answer was no, and I should probably get a new or newer Audi in order to have that ability. So 4 years after I cough up 47k for this Audi and planning to keep it in the family for longer, this car lost one of features that was their top selling point. I had a numbers of Audi cars so far in my life A4, A6, Q5 and Q7. I can tell you one thing. I will never ever again buy a Audi. It is like throwing away you money for something that will be obsolete in 3-4 years. Really sad from company that I had a the time on top for my vehicle needs.

My 5 year old Audi A5 with 54,000 miles needs a new engine due to Audi having fitted a faulty cam shaft adjuster and faulty piston rings. I was getting 200 miles to a litre of oil and the top of the engine being starved of oil due to the faulty cam shaft adjuster. My cars worth £11000 approx. The engine replacement is almost £12000. Having contacted customer services who said theyll try and help with the costs and have now said they wont. The dealer has managed to reduce the cost to £10,250. Im convinced its due to the above mentioned fault recall code 15d6. Im told you cant determine when that engine was made to clarify this. I just thought Id be shown a bit more goodwill as the cars only 5 years old.

As of 2020 this car is now 8 years old with 120K kms on it. In the last four years this car has had a number of issues that I have never experienced with much cheaper vehicles I previously owned. Lets see what went wrong... Ball bearings had to be replaced last year, both rear view mirrors -drivers and passengers sides have come unglued, now the coolant is leaking and the water pump needs to be replaced. The worst of all is that the car has been eating oil like crazy - needs to be topped off every 1000kms now - apparently it is due to the issue with the pistons on multiple vehicles but Audi is doing nothing about it. German engineering hasnt proven to be all that great. Sure the car feels nice to drive and handles well but considering the upper class it is not made well. Not buying another Audi again - the amount of issues and the cost of repairs are not worth the nicer interior and nicer handling than your average Mazda or Chevy.

Our family purchased a 2011 Audi A5 with 2.0 T engine. The Timing Chain (Tensioner) failed at 70,000 m. The engine head and pistons (predictably) are wrecked. The car was maintained according to the Audi schedule with the Dealer from whom we purchased the car. All the records are verified by the dealer. The standard warranty is 50,000 m. This engine/car has the Oil Consumption problem that precipitated the Class Action Suit. So, the car was used as designed, maintained as designed, - and it FAILED as designed! The failure is due to lack of lubrication of the Timing tensioner/chain. Something absolutely beyond the consumers control (beyond filling the engine as specified).4/5/15: The car is at the Dealership in Austin Texas - the Dealership says they have talked to Audi and both are trying to escape the manufacturers responsibility to fix the problem. It seems that the only (implied warranty) service to the customer that Audi will deliver is when threatened by a lawsuit (class action suit as prev).In summary: The engine was maintained as required; the car was used as designed; the consumer fulfilled all their responsibilities; the engine (built by a prior-respected engineering company) failed - beyond all control of the consumer within a small portion of the design life of the engine. How is it not Audis responsibility? Get decent Audi! Before another Class action suit gets kicked off.

The only issue I have with this vehicle is the gas mileage. Not good. Its very expensive to fill up and use the gas. The compartment between the seats should have been one big bin. I would have liked a place to put my purse.

My Audi Q7 air conditioner has been serviced by the dealer more than 10 times since I have purchased the car. They continue to try and fix it, but its never working longer than 4 months. They stated that they dont know why it kept acting up, but they would not give me a replacement for equal value. I contacted their corporate office, and they werent able to do much either. Any help would be appreciated.

The technology in the Audi A4 sedan is complicated and not user friendly. The manual is not helpful either. It is a great ride but it uses premium gas which is a pain. I bought it because it is highly rated in crash tests. I have only owned it 8 months so I dont know how its long term durability will be but it is rated highly in this area.

I have had the 2002 A4 Audi since 2007. I bought a certified pre-owned Audi. I have had issues from the beginning. I have had several repairs related to the engine, spark plugs, fuel lines, alternator, etc. In 2009, basically, I had a new engine. I had moved to NJ and did much less driving than before, but that did not stop the issues. Recently, (10/31/2011) I brought the car in for service where the service people charged me over $1000.00 and they said that the car was in good shape and did not need to come back in for another year. Basically, my car sits in one spot, M-F, I drive on the weekends to run errands, no more than a 20 mile radius from where I live. In January, I have been driving to different places for interviews and looking at houses, stuff like that. All within a 200 mile radius. On 1/19/2012, I was driving on I-80 to an interview, I was 23.8 miles from my destination, when I heard a pop, the check engine light came on, and smoke was coming from my hood. When I got to the dealership, they brought out pieces of my transmission. It will now cost approximately $8000-10,000 to fix the transmission.

I love the variety and theres so much more variety than other makes. It is so enjoyable and I have owned two different ones. It is a very attractive and sexy vehicle. People ask me all the time Where did you find such a beautiful car. Or they say your car is so beautiful. The upgrade is even more beautiful and the only reason why I havent upgraded is because I am so attached to the one I have now. But as far as upgrades, I have so many to choose from and each one is lovely. The car is also very spacious. Myself, my husband, and my three children all fit and we have taken it on family vacation and everyone is comfortable throughout the entire ride.

Selection that covers every stage of life - young, sporty... safe and practical. Easy to park, full of technical equipment that make life interesting, automatic parking lights, etc. Beautiful selection of colors that make your choice stand out from the crowd... Beautiful choice of leather seats in pale cream which you can travel a great distance in without backache. Ability to adjust seating exactly to your needs and carpets which matched interior. Stereo system to make your journey go quickly which was easy to control. Navigation system which was easy to use, breaking system great in snow and Bluetooth phone. 4 passengers can fit in the car although the seating at the back was tight for anybody over 6 foot. The car was easy to steer when full and the boot had enough room for shopping and yoga mat.

I had an Audi Q5 and it had navigation moon roof, all wheel drive, fast. It had heated seats and I loved the car. It also had 20 inch wheels and was silver and black in the inside. The rugs were all weather and it was great in the snow. It had the S line which is a faster model and better options on the inside of the vehicle. I would of liked it in white but they did not have it. But it fit about 7 people good. 2 in the front and 4 in the back. My kids loved this vehicle. It drove everyone around perfect. It was comfortable. This vehicle I recommend to anyone. My family purchased one.

Audi A3 has great fuel economy and MPG for less fuel usage and features inside for safer driving and protection, has updated Audi Tech that comes with all you need inside and very premium interior and cool exterior. Has a very sleek design outside with shine and shimmer, inside has a roomy interior with plenty of leg room and air comfort, added radio audio quality, console that has cup holders and luxurious flooring. Has a quiet smooth ride, sporty details and leather seats for a smooth comfort to passengers both front and back. The bite-size A3 wraps up everything we love about Audis in a handsome, nice-handling package. Steering is precise, the ride composed; fit and finish are superb. Four-door sedan and two-door softtop convertible versions are offered. A 220-hp 2.0-liter turbocharged four-cylinder and six-speed automatic drive either the front or all four wheels. A backup camera and 10-speaker audio are standard; adaptive cruise control and an infotainment system with Apple CarPlay.

My son-in-law and I went in to the Audi car dealers on Hawthorne Boulevard in Torrance. We went in the door, and out of the door, to the cars parked outside. We looked around, and passed a few sales persons. They never greeted us. In fact, they never said a word. Disgusted at this kind of treatment, we walked back through, and left. So much for my interest in buying a car from them.

I had the car for 3 year now but I had problems from day one the car has been to Audi North Cliff in Johannesburg. About 10 times to be repaired and now that I have yet other problem with the car. They telling me that it will cost me +- R7000-00 just to look at where the fault is that is not even to fix it and then parts will be extra on top of the R7000-00, not happy at all.

I bought my 2016 Audi Q5 in air day weekend of 2016 and Ive had 3 separate issues and now 3 recalls in the car within a matter of 9 months. 30 days in my sunroof started to rattle so bad it sounded like the glass was going to fall out. Take it to have it fixed and issues with getting a courtesy vehicle. I got a small A3 which is not comparable to a Q5... Just pointing out the obvious! Also they werent very thrilled about giving me a car even though that was used a sales tactic because that was one of the things I liked about their service and having a luxury SUV! They had to take out the sunroof and put something around the whole thing so it doesnt rattle. Issue was fixed and hasnt come back.Came back in probably 2 months after that when other random rattle sounds started to pop up. One in the back trunk area and one by the dash. Again did not want to give me a courtesy vehicle and again I had to insist. Im a mother of a small child, that time is precious to me and Im not sitting in a dealership with a small kid, no thanks! Trunk issues resolved, front they couldnt figure out and I hear from time to time. Now the final one is my window makes a high pitch screeching sound when I roll it down. Seems to happen in hotter weather. This is getting looked at this week and the 2 out of 3 recalls!This car has been plagued with problems and not the safe luxury SUV I spent $50,000 on to keep me and my daughter safe! Im so disappointed and disgusted with Audi and how Ive been treated. This is not the service or car I expected from them at all!! I called Audi America today and was told they couldnt buy my car back because it had recalls! Really? Why do you think I want to see it back to you, Audi??? Im not safe in this malfunctioning car you sold me!!! And now you dont want it back? SHOCKER! As for the dealership, they can care less and are so rude it blows my mind! Huge mistake buying an Audi! Shouldve stuck with Infiniti!

My front passenger side headlight fogged up when my purchased new 2013 A5 after 1 year. When I took the car in to the Audi dealer in Oneonta, New York, the service manager told me that Audi was aware of this problem but it was harmless and nothing needed to be done because there was no call back on that problem. AS SOON AS THE VEHICLE HIT 50K MILES, THE LOW BEAM HEADLIGHT BURNED OUT! I was pulled over by the police AND Audi in West Palm Beach Florida wants $335 to fix it. I notified corporate and they want to pay $100 goodwill towards the bill. I AM GOING TO TELL THEM TO KEEP THE MONEY AND sell the car and buy a BMW. The worst customer service of any company that I have ever dealt with!

On May 19th my five year old (under 69,000 miles) Audi A4 had a “piston failure” in which the piston came loose and eventually shattered the skirt. As a result, the engine needed to replaced. I was told by both the dealership and Audi USA that Audi never extends coverage and will not provide any warranty assistance (even in the case of potential negligence). The dealership initially refused to provide a loaner, however, after extending the expected completion of the repair four times, the dealership provided a loaner. They replaced the engine with a rebuilt-engine costing over $8,000 and completed the work on June 14th (26 days in the shop).Beginning July 1st, the rebuilt engine began leaking oil around the camshaft valve cover. The dealership inspected the car and agreed to contact the company from which they purchased the rebuilt engine. They needed to get approval from the supplier before doing any repairs. In the meantime, they told me to continue driving the car. After I called the dealership four times for an update, the dealership informed me that they needed pictures. I emailed pictures to the dealership immediately. I called the dealership four more times for an update and on July 28th, I was told that I could bring the car in August 3rd. The dealership added a high temperature sealant to the valve cover and I picked up the car on August 4th. 34 days to get the oil leak fixed on the rebuilt engine and a total of 77 days from the initial engine failure.

Bad vibration in new 2015 A8-L. The dealer who couldnt fix the car convinced the area service manager that the car was within specs and only changed the tires as a customer courtesy. I came out of a car that was practically identical and know the car well. My last vehicle was an 2011 Audi A8-L.

I love the Audi Q5 performance and options (Prestige S-Line, 3.0l) but if you’re concern with mpg, fuel grade options, or a low maintenance, search for another vehicle.

I had an accident and I thank God everyday I was driving an Audi. I totaled one Audi and had no idea. I was still driving it for 5 days before I knew something was seriously wrong. Any other car I would have been dead. Im on my third one and wont switch.

Did you know that Audi has a monopoly on their key fob programming? Me neither. And, this mistake cost me almost $2000 and left me without a car for over three weeks. I admit that I didnt have a back-up key. Initially, I hired a Locksmith recommended on Audi USAs website. He was able to get in the car, setting off the alarm system, but was unable to program the key fob. I then towed the car to the dealer using an Audi recommended roadside assistance towing company. They blamed the Locksmith, that is recommended on their website, for breaking the comfort module.The Audi dealer and Audi Customer Care acted like they were concerned, they werent. Instead, they pointed fingers at me for seeking out and using an independent Locksmith, that was recommended on their website. The lesson learned is never, ever buy an Audi - unless you enjoy throwing money away, wasting hours of your time, and being without a car for over three weeks over a minor mistake.

I own a 2014 Audi Q5 TDI that I had driven from Pensacola Florida to Kansas City Missouri to see relatives. During weekend of June 13 a warning came on dash of AdBlue fault, car will not restart in 400 miles. I called Molle Audi in Kansas City first thing Monday to try get car in for check and repair if necessary. I was told they had no appointment openings but they would try to work it in as quickly as possible. I informed them I MUST have car back the next week as I planned to drive back to Florida. After not hearing anything for two days, I called them on Thursday for status. They had not touched it and said they would try the next day. They did not touch it that day but promised they would get it the next Monday. It had sat for an entire week even though they knew I needed it urgently. Monday they did diagnose it as bad AdBlue pump and absolute soonest they could get it in would be Friday the 19th. I was told Audi policy was to not expedite shipments for any reason. The car did finally get repaired and I received it on Tuesday June 30. My complaint is that they do not care whatsoever about customer needs and will do exactly what they want when they want no matter the situation. I will NEVER darken the doors of that dealer again, nor will I ever purchase any German brand auto due to their arrogant, insensitive attitudes and business practices.

Horrible experience with Audi Financial! Despite being a loyal Audi customer for years, owned many of their cars and (always paid on time) they treated me so bad. Charged me money after return of a lease (for change of a tire) without properly communicating with us and next I receive a letter from collection agency. And when I call to clarify they mistreated me again on the phone (somebody name Marco...). So disappointed. Dont buy Audi!

We purchased an Audi Q7 with 92,000 km on it from Sydney. We looked at it on the 21st March 2012 and bought it for the price advertised on the 22nd March 2012 with no questions asked. We were offered 3 year new car warranty for $3,500, which we paid up with also no questions asked. On the 21st, we were asked to pick up the car at 10 am on the 22nd. We came at 10am and the car was not ready. We waited for 2 hours. There was a problem with the Audi but they didn’t tell us exactly what, they just said it’s not a big deal. The day before, we explained to them that the car must be ready at 10am as we were driving to Melbourne. We were then approached by a group manager who said that we can’t have the 3 year warranty, it was a mistake and that we can have a 2 year warranty for $2,600. We did not want to accept this. Finally, they agreed to give us as promised 3 year new car warranty for $3,500 but the lady that does that was away so they promised the next day I would get the paperwork for the warranty from Anna Marie. Of course, I never did. I called 3 times and finally got the paperwork but it was for the 2 years, which is not what was promised. Therefore, there was a lot of emailing back and forth.After 2 weeks of having the car, the seat broke and the buckle broke cup holders jammed. We did a diagnostic scan of the Audi computer which showed engine faults and other faults. Vince ** from Audi Alto NSW confirmed there is nothing wrong with the car. Since the car was under the 3 month warranty Audi Brighton (Melbourne) had to get approval from Audi NSW, which has taken 3 days and I still don’t have my car. A week ago when I went into Audi Brighton, someone looked at the car and noted all the problems and made me an appointment for a week’s time. At this point, that dealer knew that the car was from NSW and that it was under the 3 month warranty but they didn’t bother to contact anyone in the meantime. So on when I took my car in, they said it will take approx 5 hours and will call me when done but they realized that they need Audi NSW approval. 3 days has gone past and my car is sitting in Audi Brighton and they still haven’t touched it. Both the dealers are lying and making up excuses. I am fed up with this. I just want my car fixed as it hasn’t even been a full month. I don’t think that it was appropriate that Audi NSW sold me a faulty car or at least didn’t tell me about it. I have not yet experienced something as horrible as this. What can I do? What are my rights? This is just shocking.

I got this Audi etron with the security that I would have access to 150kw charging stations that would charge my car in 30 minutes (this is what audi is advertising on their website and what the sales person told me). This was a lie and they dont exist on the East Coast. You are lucky if you can find 1 nearby. The fastest charging time for my audi when its on 26% is an 1hr and 15 minutes on the only supercharge stations that exist which are 50kw (and if few of these exist, only 15 hour level 2 charging stations). This means if I want to go out of states I can not because it will add an extra 5 hours just to charge the car because unlike the sales guy told me it does not give you 250 miles but 204 miles (this depends on how fast you drive, if you are going uphill, and if you turn on the AC). They also sold me the brand new vehicle with all 4 safety handles missing. I am not comfortable driving the car because if something as simple as safety handles was missed what else could have been missed. I reached out to Bryan who was suppose to be helping me from the customer experience department and he told me there is nothing they can do. The car works fine and the service department is fixing the handles. I informed him that they did not fix or check my car but only took pictures. I informed him that I wanted a copy of my the final results that he told me over the phone and I am yet to receive this in writing so I can pursue litigation. They are trying to wipe their hands on selling me $100,000 car. And now I will fight them in court and I wont ever get another Audi vehicle. Getting this E-tron is the biggest nightmare of my life and neither Audi or the dealership are trying to help me by taking this useless overly priced vehicle back.

I have a 3 three-year-old Audi a4 with 50k kilometers. Brought car back to garage at 35k for rear suspension noise and was told problem was solved. Car was purchased new. Noise came back into rear suspension and when I brought car back it was out of warranty. I was then told I would have to pay 130 euro per hour for car to be looked at and they didnt know how many hours it would take. I was scared off after being told there was a car in for a noise and already they had clocked up 38 hours and the problem was still not solved. I will never buy one of these cars again. I have had BMW and Merc and Opal and these cars are just not up there with these other brands. My experience was I paid quality price but did not get the quality car.

I have a 2015 Audi A3. I am the only owner of the car. It has 42k. Last week while driving to work, I felt a weird shake, at first I thought I had a flat tire. But I quickly realized that I wasnt that lucky. (insert sad face emoji here). The check engine and EPC (I may have those letters wrong) lights were on. Long story short the car was flatbed towed to the dealership. They gave me a loaner (Q3) and I was on my way. Later that day, they called and said my car had a bad fuel injector. They ordered the part and said my car would be repaired the next day. The next day, I was called and told that while replacing the fuel injector, they discovered that a piston had exploded! They called it a catastrophic engine failure. That is still a little hard to digest. Fortunately, my car is still under warranty. Audi is replacing my whole engine. I own another Audi and I am a fan of the brand. I will comment again when I get my car back, sometime this week. Hopefully, I will be happy.

Last month, within minutes after sharing my concerns about the condition of my car (a total of (5) phone calls within a 30 minute time span) with the local Audi service advisor(s) my 11 month old 17K mile SQ5 engine locked up while driving on the interstate. Other than a ticking sound coming from the engine, the car did not display a single indicator light before failure.One month later after repeatedly sharing my concerns to Audi of America and local dealership personnel, (customer experience, aftersales and service) regarding the financial implications (lowered resale value) of an engine replacement and requesting a replacement car. Audi has replaced the engine and offered me a few dollars to trade up to a new car. I find it very difficult to view this as an opportunity for the local sales team to sell me yet another new car at invoice of course.On the surface, one might suggest this is a generous offer for such a loyal member of the Audi family. However, I have recently purchased (3) brand new Audis since September 2012, a Q5 2.0T, a 2013 A6 3.0T and a 2014 SQ5. I pose the question is this an oversight on Audi part or does this speak volume for Audis lack of respect for my business and others.

I have a 2010 Avant 4 Audi wagon that has had persistent, unresolved issues from day one, up to the point that my car, at just 4 years old, is now mechanically failed unless a new engine is put in to the tune of $15,000. I have been meticulous with maintenance on this car. From day 1, oil consumption has been an issue - was told that it was within specs (a quart every 1,000 miles - really?) - until an oil/pressure test was performed, which my car failed. Piston/rings were replaced, which still did not ultimately resolve the issue. Lost complete power in the car while driving a highway speeds (no steering, no brakes, black dashboard - in rush hour traffic) - could have been seriously injured. Towed again to Audi, which many hundred dollars later was told the problem should be resolved, but cant guarantee the repairs. One month later, car shuts down again while driving, with alarms to turn engine off - low oil pressure. AGAIN, towed to Audi - told to replace camshaft bridge and replace oil pump (almost $2,000 MORE) - only to be told that the low oil pressure light continues to come on, and the only recommend now is to replace the engine to the tune of $12,000-$15,000. Which is ridiculous. The KBB street value is nowhere near what has been invested in repairs in this car. I was told We understand your frustration, but the only thing Audi (national) can/will offer is to double the customer loyalty discount IF I buy a NEW Audi from this dealer, and my car has little to no value without the engine. I am without a car, and cant get my car back unless I pay for the $2,000 that didnt resolve the problem. It seems reasonable to me that a car, built on performance and truth in engineering should last longer than 4 years, particularly when properly maintained as mine has been. Further, dependability in a car is an assumed concept that Audi touts in ALL their media. I would further expect BOTH Audi and the dealership to stand behind their cars, but all I get is We understand your frustration, and these issues are no fault of your own, though I have to pay for them. The service department admits that my car has a history of repairs way beyond the normal range for an Audi, but theres nothing they can, or will do. I clearly have a poorly engineered car, that cant be driven, and is virtually worthless. I CANNOT believe Audi (national as well as the dealer) wont stand behind a badly produced car, and rectify a bad situation.

Audi demands respect, commands the road, close second to none. I personally drove a 2004 special edition TT and I can honestly say by far, this little speed demon is the most fun, exciting, smooth, reactive and never disappoints. Custom leather seats crafted to meet the high standards Audi always adheres to and often exceeds are a favorite for me. This vehicle is eye-catching with very unique and sexy lines. The interior is just as impressive, modern, sophisticated, clean and perfectly positioned to maintain maximum control of this power packed superior machine. It feels as though you’re in the cockpit of your very own rocket ship at a creamy soft leather seat. Youll turn more than a few heads as you glide effortlessly with speed, precision and power, hugging the road like you really mean it. This car fits you like a glove, and for that, youll want to give it all of your love.

Audi has all kinds of things: sedans, SUVs, cross-overs. Most of them have a sporty slant - and is not worth it unless youre buying a sports car. It’s the standard size for a coupe. You can customize the interior, wheels, paint color and entertainment but there isnt anything spectacular. They’re a higher class of automotive, but nothing really stands out against the other people theyre up against.

I lease an Audi A3, 2018. Within 11 months the car starts to lose power, while driving the car would be going 65 miles then randomly drops to 5 miles then starts back up, in 20-30 seconds. Went to Audi with the problem. They can’t find the problem or mimic the problem so they have the car back. It did it again while driving on the highway??? The car lost power and the driver behind me, switch lane to avoid me and ran into another car. I brought the car to Audi for over 5 months, and nothing can’t be resolved. Spoke to Audi of America, spoke to Terice and she was trying to help me, then she told me the same thing Audi tells their customer, The problem can’t be mimic, so they can’t do anything about it. This is one of my worst experience with a Auto Company and I will get my lawyers involve.

Car failed the oil consumption test in April 2016 full rebuild of engine followed. Never ran right since. Have been back 4 times with cylinder 3 misfire code. Dealer changed Coils, injectors. New spark plugs. Now Im told it is carbon build up on the intake valves, and it needs to come apart again to clean the valves. They had it apart 3 times and no mention of carbon. Carbon build up is called contamination so the extended warranty policy I purchased from them (Fidelity) does not cover this. Fuel injector cleaner, like Sea Foam will prevent this if used periodically. This is not mentioned in any Maintenance schedule. Lost all faith in the Audi mechanics I had my local mechanic de-carbon the valves with NO results 78,000 miles on the car and I am at a loss. Lemon laws dont cover it. Next step is NY AG and small claims.

My 2014 Audi A6 TDI Prestige is an absolutely great car, except for the leather driver’s seat stretching and getting dye transfer from clothing less than 2 months from purchase. While other luxury cars, with light colored interiors, do not suffer from dye transfer - the 2014 Audi does. I consulted independent leather experts that informed me that the aniline leather treatment method (dyes probably from Asia) experience problems. This is not as bad as leather stretching and looking aged/worn after 2 months. The sign of a great company is not that they are 100% problem free, but rather the way that issues are handled. I was looking for a win/win situation after buying 5 new Audis, but rather experienced total frustration with our 5th purchase.Overall, Audi builds a really great car - but, Audi of America customer service is terrible. In our free market economy, the result is Audi is losing a paying customer. Sad and a pity, but dealing with Audi of America has shown my wife and me that they really dont care about after sales customer satisfaction. We are only writing about our experience and resultant decision to not buy Audi products in the future. For the readers of this review, we can only highlight our saga and ask that you draw your own decision. Thanks.

I purchased a 2007 Audi A4 2.0 Turbo in May of this year with 40k miles on it. Vet checked clean. The oil light has come on several times, I had it checked by Audi and was told The car is within spec to burn 1 qt per 1,000 miles”. I replaced the battery and now fighting with the tail light.

I have a 2004 Audi A8 with 98,000 miles and the transmission died. Other much cheaper cars go for much more than this mileage before they encounter a transmission failure. Audi wants $10,000 to replace the transmission, effectively forcing me to junk the car at this point. The attitude at customer service at Audi USA is essentially tough luck. I think a premium vehicle such as this one, should have more accountability from the manufacturer and it cannot be normal for the transmission to go at 98,000 miles especially when the maintenance has been done by the book all along.

I am Disha and I bought an Audi Q7 for Rs. 94 lakhs from Bengaluru, two years and four months back. The reason was its speed as I had to travel to different cities and it was a business requirement too. I bought two more Audis for my business officials and purpose. But my experience with Audi is very bad. The first Audi car of mine is Q7 and it is a little over two years old. I have spent Rs. 45 lakhs on my Q7 already for it to run efficiently. Currently, I gave the Audi for service purposes a month ago and I have still not got it back in spite of me paying the full amount. The excuse is that they are not able to get the automobile parts and its still to reach India from overseas. I now curse myself for my fleet of Audi. I have a Q3 and an A4 too which are also the same and I had spent huge amount of money on them just to keep them running. Along with the performance of the car, high maintenance cost and bad after sales and dealership services I still thought of keeping my cars but I am not able to get my car back after giving it for servicing.So I regret my decision of buying the Audi cars and would not recommend anyone to buy such cars or any of Audi cars at all. My name is Disha and I am an established businesswoman of Bengaluru.

06 a4 power steering rack - Had my power steering rack replaced in July 2014 at the dealer and this July 2015 it went again. It cost $2100 for the job and then expect me to pay another $2100 again on top of all the routine maintenance. Worst service, even worse reliability. This car has let me down every time. Do yourself a favor and NEVER buy an Audi.

There was a recall on oil consumption on my 2011 Audi Q5. I took it to the dealership to have them check and repair, as soon as I got the information. I did this every time the oil light went on. They put in oil, reported back that all was well. Then, at time before this last one, ran a test, said to come back in 1,000 miles. This last time, the oil light went on and I went to service. They ran tests, now Audi says that I need a complete piston job at 77,804 miles. This is a modern car, how is it I should need a engine rebuilt at these miles. If there were really problems with this model, it should be Audi that fixes the car. Why would anyone want to buy an Audi with this kind of engine and the inability to fix their cars.

I leased an A3 clean diesel from Audi Coral Springs in April of 2013 with the intention to buy if the car performed as well as the salesperson assured me it would. I was looking for a high performing car with significantly reduced emissions. I considered the Audi diesel, hybrids and electric cars. I chose a model that would no longer be available in the US (A3 clean diesel hatchback). There were only a handful available in the country and one of them was at Audi Coral Springs. Because I was set on this car and there were so few, I had no bargaining power and paid an enormous premium for the car. The leasing process itself was torture. The dealership had one printer and it wasnt working so the entire transaction took more than 4 hours.When the diesel emission fraud became public, I contacted the dealership and Audi USA. I was told over and over that the emission fraud was no big deal and that Audi owed me nothing. Basically I was told that Audi is handling this and that no one in the company could deal with my complaint. Audi has decided kill its brand and ensure that its customers go elsewhere.As for Audi Coral Springs... the personnel at the dealership were down right rude. I returned the car at the end of the lease only to be told that I had to sign a document that if anything happened to the car while in the hands of the dealer (the only place I could return it), I would be legally responsible for the damage. The document stated that I was required to maintain auto insurance on the vehicle until it was in the hands of the manufacturer which would take weeks to months. Ripped off a third time by Audi Coral Springs. I asked how I would know when to release the insurance and I was told not to worry about it. Needless to say, given Audis horrible, horrible customer service and casual attitude about defrauding the public, I will never drive an Audi again. I now have a Lexus hybrid and the experiences could not have been more different. One star for this dealership is really one too many.

I purchased a new A-4 and complained about the performance to the dealer several times. I was always told everything was OK. When the car had 40,000 miles and was over the time part of the express warranty (but not the mileage part) a light went on and I was told a valve in the turbo charger (that was redone and improved by Audi) needed replacement. This fixed the problem, but Audi only paid for the part not the over $300 of labor to replace the part. Given the history, they should have paid for the entire repair. They do not act like an upscale brand seeking to create a positive Audi Experience.

I took my 2016 Red Audi A4 to Audi of South Atlanta in Union City Georgia on 12/12/2018 in the afternoon hours. I took it for the after coolant pump recall and to get a diagnostic as to why my reverse camera would intermittently work. I got there, dropped off the car, signed for my loaner car & acknowledged the 149$ diagnostic fee. Upon taking the trunk apart they came upon my wiring harness underneath the deck lid had been cut and taped back together possibly by a previous body shop that repaired the car after an accident back in 2016 when I got the car new. They were saying that over the course of two years and the wires being held back together by tape that they became loose. We then got State Farm involved and did a 3 way call with the dealership and they agreed to do another tear down at the cost of State Farm, as I had requested them not do any repair work as I would take it up with the previous body shop. But State Farm wanted to send an adjuster out to get an estimate of the damage. Hear nothing until 12-26-2018 When I got an email about the findings and if I wanted to do the repairs or not, and I did NOT respond to the email I instead asked Tim ** the service adviser why I was receiving the email and if it was just automated because the last communication I had during the 3 way call was that State Farm was paying for the repairs not me that I never wanted the work done if I was going to be responsible for the bill. He text me and said “Let me verify with State Farm that they are bringing a check by today or tomorrow”. 12-27-2018 I hear from Tim ** that State Farm is denying the repair and that the repair has already been completed because they sent him over the document containing the estimate he took that as approval for repairs is what he told me. I asked to see said document because I was not in any communication about the repair being done until after the fact. He texts on the same date how pissed he is because the State Farm claims adjuster would not allow him to speak to his supervisor and ask if I would call them the next day and allow a 3 way call with the supervisor of said claims agent “Carter”. Over the next business day when Tim ** realized that State Farm was not going to pay for repairs as they did not and have no right to do approve repairs to my car only I can approve said repairs and I NEVER approved ANY repairs!! So they start looking at me for the money, first telling me the cost of the repair telling me & the advisor at Audi of America that I need to pay it and go after my insurance company for reimbursement. Then when they realize I am not about to pay almost 2k for this repair they then tell me they could charge me the 725$ for the rental car which my agreement was for a “Loaner” car… A few days going back and forth with my local agent, this dealer, and the sheriffs department they then agree to release the car for a lowered amount of $500 and they put my broken part back in and keep their new part. I declined once again as the only thing I approved was a $149 diagnostic fee. I then call Audi Financial who I have the vehicle financed with and told them the story and they really weren’t much help. So after being threatened with the cost of the loaner Audi I decided to return it and get a few things out of my car since it was clear they were going to have it for quite some time. When they finally bring my car around for me to retrieve property out of they had in my front seat my LICENSE PLATE to take with me… talk about taking possession of something I have paid 27k for to this day… WOW! Then I start looking into legal options and possibly even just letting Audi reposes the vehicle as it was going on 3 weeks and no one wanted to help me when this dealer was Clearly STEALING MY CAR!!! I let it go for a week or two this new year as I was stressing way too much. Today on 01-21-2019 I call and speak with service manager Allen, I was being nice considering this dealer has done nothing but rob me for 4 weeks as I’m paying a car payment and insurance on a car they have. I ask if they would consider $350 instead of $500 like they had offered a few weeks back to just put this all behind us since they were in the wrong for doing repairs I never approved and he said no that is not what he and the service advisor offered me and that to take the car off the lot it would be the full $500. I said, Okay if you all want to continue being crooks I will find a way to get my car and he interrupts me and says that they are not crooks and if that is how I felt that I can pay the full invoice price and to not come up there to get the vehicle until I have all the money including the loaner car and hangs up!!! Here I am going out of my way to be the bigger person and Pay them money of any amount other than $149 and I get that type of attitude and yelling from a member or management?? I guess this is what to expect when owned by Buttler Automotive Group out of Macon Ga… Update to come when I retrieve my car.

I own a 2014 Audi Q7 TDI and was forced to bring my car in for the diesel gate emissions fix. My car is ruined and unsafe to drive! I was promised a slight reduction in power and possible loss of 1-2mpg. I am down 4-5 mpg and over 10 mpg while towing a trailer. Car no longer has any mid-range power so I can no longer tow my trailer safely. Audi/VW deliberately understated the changes resulting from the emissions modifications from the diesel gate scandal. Anyone who owns a diesel VW/Audi resist from enrolling in the fix. It will ruin your car! The fix is a bigger lie than the original diesel scandal! VW/Audi point the finger at the judge and refuse to even diagnose the car.

This brand has a fairly wide variety of models. Including Audi A3 Sedan, Audi Q3, Audi A4, Audi A3 Cabriolet and many more exclusive and family cars. The variety of models range from sedan to cabriolet. I had the Audi A3 Cabriolet, it was a beautiful cobalt blue. It had a nice range of features. Mine was a standard wheel drive. The stereo was very nice as well. You can option this beautiful car out to your hearts content. You can add a turbo, choose your color, change stock stereo set and much more. The capacity in my car was good. However, I would imagine a sedan being much more spacious and better for family than my cabriolet. My cabriolet had enough room for myself and my school supplies, however.

Audi q3 is very good. But, some technology features missing. It drove well and the turn radius and acceleration was excellent on the vehicle. The Audi is built to last mileage-wise with less issues than the other car brands. I like its performance of drive and quality of build/Longevity. The outside look of the vehicle and how it drove over railroad tracks and potholes was significantly different than the other cars I test drove. However, there is no back-up camera, no navigation, media went in and out. For the price you pay for the car, you would think these items come standard as they do in less prestigious brands such as Honda, Ford, and Chevy.

If youre looking to buy a European car, dont do it! Unless you dont mind problems with everything mechanical or electrical! Since purchasing my Audi A6 2.0t Premium Plus it has been nothing but problems. Right now my horn and AC dont work. Just go to a forum for the brand of car youre looking to buy and search for the specific car, you will find one problem after another! American cars cost less, last longer, require less maintenance and have better performance! I will never buy European again!

My 2010 A4 consumed oil from the moment I bought it used at 63,000 miles. It used 1 qt every 1000 miles and according to Audi thats normal. Using their math and Mobil 1 I would never have to change oil as I would have added 10 qts before it was time to change the original 5 qts in the pan. Audi said they fixed the car before I bought it but will not release the service records from the servicing dealer in Florida or from Audi of America. How can you comply with Class Action Settlement if you cant have access to the records. What are they hiding? Never mind, the car broke an engine valve at 101,000 miles, just after my extended warranty expired. Been round and round with Audi Customer No-Care, the Audi Customer Experience they call it. More like a nightmare. After providing all my mileage logs and records, service records and all the receipts from the auto stores from adding oil they say it is with Customer Retention and Resolution. I have filed complaints with several state attorneys general, the EPA and safercar.gov. Next will be letters to the Wall Street Journal, Car & Driver, Road & Track and Consumer Reports. We have to stand up to their arrogance and disregard for US Laws and our rights as owners and consumers. I cant afford a $7,000 repair and still make payments on a car I cant drive.

Please be aware that Audi subcontracts out their Roadside Assistance. I was stranded for 2 hours with a flat tire. The Jack Rabbit company Audi uses accepted a call to assist me. I waited 2 hours. They did not show up. When I called to ask where they were they stated they do not change tires. No one called to let me know. Audi then called a different subcontracted company who sent a teenager who was unable to change my tire because he could not locate the wheel locks. He was never inserviced on its location.I had to call Audi back and after 3 hours they sent a flat bed to tow my car to Audi. I paid for this poor service for 3 years. They do not notify their customers that Roadside assistance is subcontracted out to multiple incompetent poorly inserviced vendors. In addition a Audi subcontracted company inspected my car at lease end. It received a score with no issues that I was responsible for. Within 48 hours I had 2 tires with nails in them. One had blown out while driving. Did they truly inspect the car thoroughly? I hope this helps all who read this and please do your own due diligence to verify their Roadside Assistance Protocols.

We had a horrible experience with the Q7 TDI Diesel Buyback program (2012 Audi). The process was long, hard to figure out and not very customer service friendly. I felt I was treated like I did something wrong. All I did was buy a Turbo Diesel Audi. My family of 4 were left without a car for 3 days, before we had our buyback money to buy a new car as we only have 1 for all of us. Everyone was rude to deal with. When you spend this amount of money on a car you expect a certain level of customer service, we did not get treated well. I would not recommend Audi to anyone I know. And I will not buy another Audi.

I have a 2014 Audi A6 3.0 and was reading the comments on this website when I came across the comment from one person indicating that on his A6, he experienced transfer of clothing dye to the seats. I have exactly the same issue with my A6. I complained to the dealer and got nowhere except that the dealer stated that they could remove it if I wanted them to. I just told them to forget it and DID it myself. The problem with this issue is that I owned a Subaru Legacy prior to the Audi (Subaru is much cheaper car), with perforated leather seats and never had this problem with the Subaru. Other than this problem and a couple of programming issues that I simply disagree with, I am totally satisfied with the Audi (The rating above refers only to the seat issue).

There are 2 words for them... They are horrible!! I have excellent credit, paid all bills either early or on time... Never late. When it was time to return the car that only had 14,000 miles after 36 months, the charges were insane. I have leased over 12 cars (BMWs, Mercedes, Jaguars) and never had such a hard time. I am done completely with Audi. They can take their cars and do whatever they would like.

I have been a proud owner of an Audi Q5, 2014 model from the fall of 2013 until 4 months ago when the “add oil” light turned on for the first time. Since then the light turns on every 2,000 – 2,500 km, more or less. My husband brought the car into the Audi Dealership in London, Ontario, Canada (the same dealership we bought the car from). After multiple investigations, we have been told this is something normal for this type of engine (Turbo 2.0L). Both my husband and I are Mechanical Engineers, car owners and avid car users and we’ve never seen or heard about this kind of “normality” with any other car we’ve owned (or not owned).Because the experts from the Audi dealership reassured us that “that’s the norm”, we decided to dig a little bit deeper and figure it out for ourselves. What we found out did frighten us indeed! The issue has been existent in 2009 to 2012 models, after many, many complaints a lawsuit has been issued and won by the Audi car owners. The problem they were having was identical with the one we are having. This proves that this isn’t the norm, it is a huge issue not resolved by Audi and the problem still exists. However, our request to be treated in the same way has been denied by the London Audi Dealership.This being said I am not very concerned about the increased cost of the oil (I could start adding the oil every time I fill up the tank with gas lol), however we don’t even need to be mechanically inclined to figure out that in not too long of a time the engine will completely fail. That’s going to be a very costly repair for an issue that wasn’t provoked by us, but it has been grandfathered through a bad design that perpetuates from one model year to another and very well hidden by the dealerships from the eyes and knowledge of the pranked customers (on their own big bucks, of course, not mentioning about the huge safety hazard they are being exposed to by being lied about the real performance of the car).I asked the Audi dealership, as well as their customer service representatives to put themselves in my shoes. I thought I was commuting to my place of work using a safe and reliable car, an Audi Q5, one of the best and safest SUV in the world as per all the advertising I’ve seen everywhere, just to find out that anytime its engine could die due to the continuous increase of oil leakage. I have been driving with the Damocles sword above my head since the “add oil” light turned off for the first time. I paid a full year salary on this car just to make sure I am SAFE. Beside scrapping it and buying another car (not an Audi, of course), what something else should I do?

My wife loves this 2012 A4. We bought it new in 2012. Its great looking (black on black), drives well and has plenty of room plus its a manual transmission model, a requirement for her. Issues include a weird bug in the emissions control system which causes the engine check light to come on intermittently when she fills it up with gas and a finicky air flow meter which needs cleaning frequently. Its been in the shop four times for the intermittent check engine light with a lot of expense and no result. We just live with it. Another annoyance are the constant Emails and Snail mails we received advising us to trade the car in on a new one from Audi.The trade in offers were well below Kelly blue book trade in value and wouldnt stop coming although I continuously asked the senders to cease sending them. Also, Audi no longer provides a manual transmission so the offer is pretty much moot to begin with. Last, the service costs are way to high even in the warranty period and the only people that can turn off the maintenance reminder is the dealership. In conclusion, its great looking and driving car with a dubious fuel delivery system and really poor support from the dealership and Audi of North America.

Bought the new 2014 A3 s line 150bhp. Since buying the car, its been back to the dealers 8 times with a problem with the suspension. When going over speed humps, its grinding. Audi cant find the problem. Its been going on 4 month now and still the same. They have had a main man from London Audi to look at it. Said it needs some grease put in a bush???? But still same. Now theyre telling me it needs some different grease put on it and it could take another 2-3 weeks. Audi c/s been no help. Theyre saying it could be the characteristics of the car now. Ha ha, so you buy a new Audi to grind over speed humps.

I was very excited when I purchased my first Audi which was a brand new 2020 Audi Q3. I had been wanting an Audi for quite some time, however this has by far been the worst car purchase I have ever experienced. I bought this car in June of 2020 and today is 8/13/2020 and today marks the 3rd time I have to drop this brand new car off for servicing. I hadnt even driven the car 500 miles yet before I got an error message stating system malfunction. I shut off the car and restarted it and few minutes later, same error message.Took it for servicing and supposedly they fixed it after a week or so but few days later after driving my vehicle, got the same error message. The second time I took it in, they kept my car for 22 days and replaced the turbo and again while leaving I was told that the issue was resolved. Got my car back and then few days later, I got the same error message. I am beyond dissatisfied with my purchase and this was least expected. I am very turned off and would never ever purchase another Audi and would never recommend an Audi to anyone. I wish I could just return this car. HIGHLY DISSATISFIED WITH AUDI AND SUPER FRUSTRATED.

I like driving this car. I just need to get used to the reality that this car enjoys trips to the mechanic. Sensors... ugh! That being said, happy with the car. Just be willing to accept that mechanic work on an Audi can’t be costly.

My new Audi required a tow to Ft Worth from Abilene (2 Hours) because of engine failure. The service department could not figure it out and ordered a new engine form Germany. 4 weeks later it finally comes in and I am left with no car for 4 weeks and Audi Ft. Worth really does not care. Then they need me to drive up to Ft Worth to pick up the car. I do get them to deliver it. One week later the transmission is slipping and ** service manager assures me it is in my head and the car is meant to slip. They would work me in in 2-3 weeks if I insisted on coming in. I drive 6 hours to Houston Audi who got me right in and found that the bolts were not tight on the new engine and was causing the slippage. Ft Worth Audit won’t answer their phone and take appointments only weeks in advance. ** is useless.

Audi A4- an 8 year, 97,000 mile, disposable car. I purchased a CPO 2010 Audi A4 in 2013 with low mileage from Tom Williams Audi in Birmingham Alabama. Since purchase, I have always had it serviced at Jack Ingram Audi in Montgomery, Alabama. Since owning it I have had two major engine issues and the last one has caused it to be a throw away car. Immediately upon purchase, with about 22,000 miles the car was burning a lot of oil and after continual visits to Audi for over a year, they informed me of the excessive oil consumption recall and it did not pass the excessive oil consumption test. Under warranty, the car underwent the #2 engine rebuild around 2014-2015 at about 35,000 miles.After that repair, everything seemed fine until October 2018, when the car began shaking and the engine light went on. I brought it to Audi and they said it was a fouled spark plug. However, 30 days later, with 97,000 miles, the car began shaking again but this time the engine light came on and was flashing and the car would not drive. I had it flat-bedded to Audi, where I was told there is an extended timing chain/tensioner warranty, so not to worry. Audi paid to replace the timing chain/tensioner but I was told I needed a valve job for 4100.00, because of damage to the engine when the timing chain failed. I was told because of a pending class action lawsuit that Audi would pay on a sliding scale which would be 25% for my year and mileage. That would leave $3400.00 cost to me for a car with a $4000.00 trade in value. Although being shocked about all this, I approved the work because I was not in a position to buy a new car, especially with $0 trade in money. However, I get another call today, telling me that there is more bad news, that at least two of the pistons had bent and there is something possibly cracked and I need a long block (ie new engine) for $11,000 of which Audi will pay 25% to repair due to the class action timing chain litigation. It makes no financial sense to spend $8250.00 (75% of the 11,000) for a car with a 4000 value. However, if I dont repair it, Audi owes me 0 for the total loss of my car that was working fine until the timing chain failed.So at 8 years and 97,000 miles, this Audi A4, luxury car is a throw away car. Audi should have had to cover the engine damage caused by the faulty chain. This is the lions share of the repair cost. I feel Audi should owe me the full trade in value of the car because it broke as a result of the timing chain which they admit was faulty. Audi customer service was curt and told me to file with the class action suit when I asked if they would consider paying anything additional (this was several days before the fairness hearing was held on December 12). I would never advise anyone buy an Audi after this experience.

AUDI Q3 2016. Since the day I leased this vehicle, I am getting all these troubles and also got a safety recall. DAY 1: BRAKES went BAD. FIXED at Dealership at ROCHESTER HILLS, MICHIGAN. (Dealer said it was may because of bad shipment). And there was no compensation given to me. DAY 180: Safety Recalls. FIXED at Dealership at Ken GARFF, LEHI, UTAH. (Here was no compensation again). DAY 200: Tire Flats and Tire Expert (Not from AUDI) points out that Tire has torn out Heavily. Looks like Tire was not a quality one. Day 250: Windshield Breaks due to Temperature Pressure. (Wow what a quality again). DAY 260: Another Tire Burst in middle of road which should have almost lead to a major accident. (THIS HAPPENED SUNDAY 02/05/2017). (Total Miles 11500).Currently it is running on SPARE tire. I am just scared to touch the vehicle again. I have driven so many Cars and been driving for more than 5 years. But never had such a GREAT experience. That too with a NEW car which is still under warranty. DID AUDI has provided me very low quality tires and other accessories. These are costing me a ton to get it repairs... Does AUDI has nothing to do with it. This is ridiculous that after paying thousands, AUDI gives you such a quality car. WHAT SHOULD I DO NOW. If something happens to me, who is responsible. (I have good driving record since day 1).

Audi A4 2003 original owner - After replacing our timing belt and water pump, a problem with heating begins. Then three years ago, the dealership asked us to replace the heater core to resolve the problem with blowing only cold air instead of hot through the heating system during the winter. The cooling system works fine. I was against that because there wasnt any reason the heater core to stop working at once. I changed the dealership, but they obviously had the same policy everywhere not to diagnose, only replace part in order to make money. I gave up and replaced the heater core. As I expected, it didnt resolve the problem at all. After three years of flushing the system at the same dealership, they diagnosed again that the heater core shall be replaced at my expense. It is very disappointing that a relatively good car has so bad service and looks like a not professional service at all.

I was on my way home from work when my 2007 Audi Q7 died on me. Took it to the dealer (who of course was gonna ** me with parts and labor prices). Told me engines out of time and I need a new one. I am paying 600/month for a broken p.o.s. German engineering, super pricey car and my parents have an older Jeep running past my Audi... What a joke.

Audi 2007 Cabriolet-Takata air bag recalls - Advised of Takata air bag recall by CARFAX (not Audi) on 3/10/2016. I immediately called and emailed dealership who advised they were not aware of recall arrangements but would get back to me when parts might be available. I subsequently did received notice of driver side airbag recall from Audi on 4/5/2016 with the letter indicating no replacement parts were available and I would be advised when they would be. I now have received another notice for the passenger side airbag with same note that no parts are available and I will be advised when that would occur. After 5 months, does anyone think (from a product manufacturing standpoint) that this is acceptable? Note to Audi USA--lack of definitive communication and action will always drive away your customers!

The car is very different from other vehicles and the model options are great. I would buy again. Car fits all my needs. I prefer Audi sedans for my needs but they have other model types. The appearance of the car is very high end. The color choices are great too and they let you choose the colors of the car and let you do any upgrades you think would be better for the car. I also love the fact that I can suit it to my style and that it looks sporty but is also a great family car. Typically you can only hold one other passenger in the sedan models but they all have SUVs which hold more people so its good for families.

I wish I could rate my service at ZERO stars. In brief, returned to my car at end of work day and battery was dead. Called AAA and quickly started it with a jump. Drive for 30 minutes and picked up my dog. Got back in car and battery dead again. Friendly stranger provided a jump. Started up quickly. Drove home and parked. Lights and radio automatically turned off as usual. Locked. Scheduled Audi roadside assistance for a.m. and appt at dealership. Car was again quickly jumped and started. Drive 30 minutes and dropped off at RVA Audi dealership. Got new battery but was told not covered by warranty because power left on. Pray tell how that is possible when radio AND lights are automatic???? And, even if this lie were true, the battery, if properly functioning, would be jump started, and would then be good to go. This is yet another attempt by Audi to evade responsibility for warranty coverage. 2nd time in the short 8 months I have had this car! So disappointed in how unethical this company has become. #lastaudiforthisgal

Dear Customer Care, I am an AUDI A6 User and would like to express my view how AUDI INDIA is and how their Service center and how they are malfunctioning and ruining the name of Audi. I have been using the Audi A 66 past 7 years which is now 86000 kms been running but now the service centres are just malfunctioning the customers with very high price, making problems in the car and then expressing then the said parts needs to change or else they cannot do any thing.Audi India has created a customer which is just for a name sake and cannot do anything. The name says as customer care which means for customer but they are saying the words of Service centres and nothing else and also one of the executive told me he cannot do anything. Then why Audi India has created a CUSTOMER CARE. Its better you remove that and close that customer care and make it customer information centre.I sent my car for a regular service and on the receipt of the car after service i noticed that an error is showing on my cluster which says oil level is low so i immediately complained the service centre and asked them that you charged me for the oil change etc but why it is showing which was not showing earlier. Then they took the car back and after 5 days they said I need to pay Rs. 125000 to change the cluster so I am so upset that it was not there before service and after they service they deliberately make the programming in such a way that this error showing and now make money from the customer.At the outset so called customer care is also cannot do any thing. After my complaint the service team relation ship manager is calling me and saying that this error was there past one year and now showing. Is it possible? Also she is claiming that we can get it verified but the question is from where can i verify this? When i ask the same question to Audi India customer care they also says what the service centre says is right. What does this means, as I have all the rights to make sure what the problem is and get it verified but there is no answer with any one.It seems nobody at AUDI wants to address the concern and leave the customer at a mercy that either I pay or get rid of the problem or i close the issue. This is the kind of service level AUDI INDIA is doing and your dealers are killing the Audi India Image. I wish i wouldnt have purchase the Audi and it is my worst decision to buy Audi Car now. I am not going to recommend this car to any one and will also put on all the forums so that all the future buyers should understand the After sales service support that Audi India has. I also wish i would have been in Europe or USA where the law is such that the Audi India has a responsibility to answer. This is it. Thanks. Jai **

The car will shut down, Windows roll up, seat belt tighten by itself when driving, There is no object in front or rear, When the happen the parking sensor will come on as well, this already happen to me three times already. Dealer shop test the car half day after the second time happen to me but nothing be found. They spent two weeks 800 hours drive test after it happen to me on the third time but still can not found the problems. They return the car and suggestion me to drive careful and make video or take picture when it happens again. How can I video it?I did report to the Audi Canada November 26, 2018 but the suggestion was same thing. I driving the deluxe car daily not enjoin but under risk. My family member refuse with me if I drive on the high ways. I heard somebody had same problems too. Be careful the Audi Q7!!! Help me to found any better suggestion or solution please. AUDI Q7 3.0 QUATTRO WA1WAAF70HD020247.

Audi has cars for everyone. From the college student that wants to spend 30 grand to the corporate executive who wants a R8 Plus to show off at the country club when he golfs with his buddies. These car are really top notch when it comes to appearance. You pull into the parking lot at the bank that you work at and people stop in their tracks to stare at the paint and rims. Amazing technology. No more car phones in the arm rest. This is touch screen goodness. If you want to tint the windows or put on a 68mm turbo these cars are for you. It was an amazing experience driving this car on a daily basis. Fast, luxury and technology all wrapped into one beautiful car. Either youre bringing the kids for ice cream or driving your other girlfriend to a hotel this car fits you and all the equipment youll ever need. Golf clubs, bikes really anything youd ever need.

I purchased an Audi A4 2.0 in March 2000 (**). The car had engine oil leakage and engine oil has to be topped up every 5,000 km initially and then the situation worsened to having to top up more and more regularly until now, top up engine oil every few hundred km! It was reported that my car was not the only one having this problem. Finally in November 2011, Audi Company, Euromobil Sdn Bhd (located in Kawasan Perindustrian Temasya, Shah Alam, Selangor DE, Malaysia) contacted me and informed me that my new car would be given an overhaul service and an Audi staff would contact me on when to send in my car. When I did not hear from them after a couple of months, I called and was informed that the person-in-charge had resigned and therefore did not respond to my calls. This indicates a lack of management coordination, no customer follow-up and the inconvenience of topping up the engine oil continued.Audi Salesman, Mr. Danny, managed to arrange with customer service executive, Mr. ** to have my car sent in on 20th February 2012 to Audi for the overhaul service. I was informed that it would require two weeks to have the car overhauled. I had made arrangements to rent a car for use while my Audi was in the service center. When I arrived, unfortunately, I was informed that the overhaul could not be carried out as there were too many cars being serviced and therefore could not attend to my car but I was informed it could be done the following week. Since I was there, I sent in my car anyway to have a minor body repair work and repainting and I was told that the overhaul would be carried out after that. When I went to collect two weeks later, I was informed that the overhaul was not done! Customer Service Manager, Mr. ** apologized and rescheduled the overhaul service for 26, March 2012. This time I requested Mr. ** to please arrange to provide me a car for my use when I next send my car for the scheduled overhaul. Mr. ** assured that he would try his best.On March 16, I contacted Mr. ** to check if he had managed to arrange a car for my use when my car was being overhauled and he confirmed he had made the arrangement. Therefore, it was confirmed that I could send in my car on 26, March 2012 and I expected to drive away in the car arranged by Mr. **. When I arrived, Mr. ** informed that the arranged car was not available. I was really upset as I have a business meeting at 10 am! Therefore, I had no choice but to drive away in my own car to attend the business meeting. Again, through no fault of mine, my car was not given the overhaul as arranged and assured by Audi!People buy Audi because it is reliable, stylish and comfortable. It is a pride to own an Audi and lots of pleasure to drive it. Customers have been assured of the dependable and good service, including after sales service. From what I have written, you can imagine how very upset, disappointed and frustrated I am with your distributor and their service. It has caused me lots of inconvenience, precious time and expenses in hiring a replacement car for use. I am officially lodging a complaint with your company.

I purchased a used Audi A3 for my teenager about 2 years ago. My daughter now attends a university about 1 1/2 hr away from home. She called me one evening and told me that the engine light came on and the car had slowed down. Luckily, she was 5 minutes from her apartment and close to an auto shop. When she parked the car, all of the oil leaked out. I had to pay for a replacement engine because there was internal damage and a hole in the oil pan. There were NO warning signs before this situation and the Audi dealership had just performed a multi inspection, but found no issues. I am so happy that my daughter was not on the road! I never had these issues with Mercedes.

Audi is a beautiful car. It is stylish and has a ton of luxury real leather but sometimes stains show up a lot which is hard because I dont like my kids sitting on stains. It can hold many people up to about 5. You can control everything to the leather color, texture, and the exterior.

I own a 2020 Audi Q3. I bought it last July and I’ve been at the service department more than five times and tomorrow will be my 6th. I have brake issues, rotors keep getting scratched, shaking Error messages on the on the main display. They have repaired it and said that it’s all good. However less than one week later the same issue repeated. The same all over again. However this time I have transmission slip failure, driving system failure.

Audi offered all kinds of models, although not the specific color I wanted but it was still okay. I was hoping to have a dark red car but they did not have it. I was still very pleased. The interior design was absolutely gorgeous and made the purchase worthwhile. I was very satisfied with the upgrade options and decided to do all the personal options that were available. However, I wish there could be somewhat more room in the car. But other than that its fine.

Audi a5 from 2008 - 2 days before holiday on 26.04.14 the window cable mechanism breakdown, cost 225 for the part only+ labor cost 3h. On the 4th of May 2014 on our way to Venice, it was raining, a skylight take place, our central console dead (navigation, radio, media, no oil check, completely dead). Went to audi dealer in Venice, paid 80 euros to check the BUS Interface. The part need to be replace, 330 euro for the part + 120 euro labor cost, as is a UK car they need to order the part from UK. After 3 days in Venice we decide to buy a GPS for 150 euros and continue our holiday (Italian audi dealer check and top up our oil Castrol edge 5-30W ONLY SINCE the car was new 1500 km). Later on the 10th of May 2014 we arrive in a nice city call Brasov in Romania and the engine stop with no engine sign on. We call a service. They come to investigate our case and surprise they check the (ENGINE 135000 miles) timing chain and the top (plastic) tensioner. It was broken into pieces damage @ few 3000 TBC. We left the car in Romania and return to Jersey Channel islands UK by plane. The conclusion is the audi company diminish our entire holiday + 4500 into parts and labor cost. We plan to pay a visit to our insurer as we have full comprehensive insurance on the car + travel insurance, hoping they will do something for us as the car is not in the warranty anymore..... So the conclusion is what can get any WORSE than buy and drive an AUDI on a peaceful holiday .... WHERE IS THE GERMAN QUALITY????? It never been probably.

@audiofficial @Audi @vw @etron_audi @bbb_north_america @bbcnews @newyorkermag @nytimes @washingtonpost The worst car company that exists, I have dealt with many higher end companies that have dignity, accountability & responsibility. My mom could have died at Audi’s hands, to this day they keep saying we need to pay for a diagnostics test for them to even consider trying to figure out why the engine started to go around 30k miles, we have had to put oil in the car weekly to date and the most serious debacle: the gas tank imploded in the back seat because of where it’s located the entire back area of the car became gas soaked slowly. Audi could have cared less and we had to pay for it, the mechanic who worked on it used to work for Audi...He said if anyone would have been near this car with a cigarette/match it would have exploded. Deplorable humans and company, #zeroaccountability for a very serious situation. I still have not heard back, only from the bots & robots that respond that WE NEED TO PAY FOR A DIAGNOSTICS TEST. Despicable company. #consumersbeware

Bought a new 2012 A6 18 months ago. About 3 weeks ago started getting a strong mold smell coming from the AC. Took it to the dealer who said they had repaired it, but the smell persists. Scheduled to go back tomorrow for more work-- they mentioned installing charcoal filter and ensuring that the water drains are clear. Worried that we are inhaling large amounts of mold by following their instructions to keep running the AC. Anyone have similar problems? Cant stand the smell much longer.