The Audi 4 I have has blown up two engines with oil sludge problems. This is a bad car and they are giving me no options.

I would like to know how to lodge a formal complaint about my Audi S3 and the dissatisfaction I have received from Audi roadside assistance and Audi Service Centre in Parramatta. When I first walked into the Audi Parramatta dealership when purchasing my S3, the level of service and communication was outstanding! I was so pleased with how I was informed every step of the way and the progress on when my car was being built. It all went downhill from there as soon as I left the dealership.About 8 months of owning the car the centre console panel started to flack up and peel exposing the aluminium underlay of the part of the car. Shortly after that my car overheated and the warning light came on for me to turn off my engine and put coolant in the car. I was stranded with my 1 year old and my 3 year old. I called the Audi roadside assistance and was told that someone would be there within an hour. 4 hours later no one turned up so I was forced to drive the car myself with my 3 year old and 1 year to the Parramatta service centre for them to add coolant to the car.Then I was emailed a survey about the roadside and because I gave them a 0 mark they called me the next day asking why I had marked them so low. I explained that I was left stranded for hours on end with my 2 kids under the age of 3 and had to drive my overheated car to the service centre myself. I was told by the person on the phone that the job was not logged and that is why no one came or called.Then when I booked in my car for the service I was told I had to wait close to 2 weeks for the new part to arrive. I waited weeks and no one from the Parramatta service centre got in touch with me so I had to call them to follow up with them to confirm my appointment and confirm the part had arrived. I dropped it off and had arranged a loan car. I inquired about the terms and conditions of the loan car agreement. I was told by MASON that I would have to pay $2500 excess regardless if I got into an accident and it was not my fault. So I couldnt even utilise the loan car which is why I asked for the loan car so I could use it for work. I missed an entire days work because of this information that was wrong! I was mislead and deceived into signing this legally binding agreement.Then to top it off after missing an entire day of work to have a part in my car changed, I was called at 3:30 PM to tell me the part had been damaged, mind you the car was dropped off at 8:00 AM that morning. There is no way it was damaged when leaving the factory in Germany, clearly it was damaged when the staff opened it. I know this because the Assistant Manager Chris told me that the part comes wrapped in bubble wrap and layers of other material to protect and it gets delivered in a box. I was then told I have to wait another week and a half for another part to come in.2 weeks later I am yet to hear anything from Audi Parramatta service centre. The website clearly states that first class service to Audi consumers when clearly that is not the case. What is the point of having an Audi if the staff cannot even communicate with its consumers, when they cant even advise its consumers of correct information on an agreement, when my car over heats and parts are damaged and when roadside leaves its consumers stranded? It is a joke that I have spent all this money on this car and to be so dissatisfied. No one at the service centre offered any sort of compensation or help with anything. Not even a sorry.Today after waiting 2 weeks for the new part to arrive I dropped my car off again to Audi Service Centre to have the part changed. I wasnt even called to pick it up even though I left my mobile number with Jeffery, instead my husband was called and when I got to Audi to pick my car up I had to wait 20 minutes as Jeffery was too busy to see me. He told me that he had delayed his lunch and that he had been waiting for me, what kind of employee at a service centre even says that to its customer?On top of that my car not only got damaged whilst they changed the part, the part they fitted doesnt even fit correctly and the installer has now damaged two parts of the console of my car. The worst experience Audi has delivered, worst service and lack of due diligence is unbelievable. I now have to wait even longer to have new parts brought in and I am told Chris or Jeffery will be in touch but it will be a while. The worst Service Centre ever!!!

Purchased new Q3, in less than 10 days it started to stall WHILE DRIVING. CAR HAS LESS THAN 300 MILES. Service center said car is perfect. 2 hours later it stalls again WITH MY CHILD IN THE CAR. This car is UNSAFE. I was told dealer will do nothing and I should call Audi. Im stuck with a LEMON. Now trying to fight Audi corporate. Service center cannot fix this. They wouldnt even give me a loaner. I had to make a stink at the dealership to get one. Dont buy an Audi!!

I brought my 2006 Audi A6 to Herb Chambers Audi in Burlington, MA for an oil change. After the oil was changed the dealership refused to reset the Service Display Indicator to Zero. I was told by the service department that the Service Display Indicator refers to major service only and does not refer to an oil service.Other Audi dealerships have reset the SDI to zero and after one year or 10,000 miles, a warning is displayed indicating that the oil must be changed. Be forewarned that Herb Chambers Audi in Burlington, MA does not properly service the Audi automobiles and they are very expensive.

We had an Audi years ago and wanted to have another one. The Q7 fit our needs. However, it has been a terrible experience. The brakes will not stop squeaking and the dealer says they have relayed the problem to Audi but nothing gets done. 80% of the people who own this car are complaining according to the dealer. The squeaking is so loud that you are embarrassed to drive the car when anyone can hear. It is awful. Please do NOT buy this car. Audi, please listen to your customers. I will stop people on the street and tell everyone not to buy this car.

I have a new 2015 A3 Cabriolet and the top leaks every time it rains. Audi dealer is unable to duplicate so they are telling me Im out of luck. Sick of this car and Audi not wanting to own up and figure out a solution. Paid a ton of money and wish I would kept my 10 year old Chrysler. I will never buy another Audi. EXTREMELY DISAPPOINTED.

I leased an Audi A6 and just from the first day the car trembles heavily when I turned it on, and also at low speed it accelerates erratically, took it to the dealer at North Miami and they check the car and states that the car perform like similar vehicles of his class. My second complaint is that braking in high speed is poorly responsive and apparently the brakes are also fine. Called Audi Financial services and if I want to transfer my lease my name have to stay in the lease. I really have to accept I made a huge mistake to switch from my BMW to Audi.

I ended up removing my car from the Audi in Orland Park, IL and taking it to another Audi location. The new robot technology was used to diagnose the cause of engine failure. I provided Audi with receipts where all the maintenance was completed in accordance to their recommendations. They forwarded all document to Audi headquarters. After a few day Audi accepted responsibility for my engine failure and they will be repairing it. Thanks Audi for your honesty.

My 2014 Audi A6 TDI Prestige is an absolutely great car, except for the leather driver’s seat stretching and getting dye transfer from clothing less than 2 months from purchase. While other luxury cars, with light colored interiors, do not suffer from dye transfer - the 2014 Audi does. I consulted independent leather experts that informed me that the aniline leather treatment method (dyes probably from Asia) experience problems. This is not as bad as leather stretching and looking aged/worn after 2 months. The sign of a great company is not that they are 100% problem free, but rather the way that issues are handled. I was looking for a win/win situation after buying 5 new Audis, but rather experienced total frustration with our 5th purchase.Overall, Audi builds a really great car - but, Audi of America customer service is terrible. In our free market economy, the result is Audi is losing a paying customer. Sad and a pity, but dealing with Audi of America has shown my wife and me that they really dont care about after sales customer satisfaction. We are only writing about our experience and resultant decision to not buy Audi products in the future. For the readers of this review, we can only highlight our saga and ask that you draw your own decision. Thanks.

I would like to bring your attention this issue, hopefully I can gain support to have this issue resolved. Hopefully someone that actually cares about the Audi brand and their promise of excellent after sales services contacts me. My details are on the Audi system. I bought the car brand new from Audi in November 2011. On the 3rd day I had a serious clutch shudder and was informed Audi where I have always taken my car, that it was due to my driving style. I took the car in 40 times to the dealership (as per my tracker records 0) in total to have the clutch issue address, gearbox issue and oil consumption issue, and kept getting told there was no issue. Eventually after almost having numerous accidents due to the inability to put off from robots and standing starts, I went to Audi and offered to pay to have them remove my gearbox and clutch to find the issue at my own expense and only then did they drop the gearbox and clutch, only then did they pick-up. I quote that my clutch was worn. This statement does not make sense as I have been experiencing this since day 3 after receiving my brand new car and I believe the statement made that it was my drive style was a lie. This process took almost 4 years. They informed me that my model does not actually have any sensors to pick up this issue, it is a manual. So I dont know how they could tell me that no issue was found.At 8000 km they change a major gear part in my gearbox and I was not informed of this nor was I allow to request a fix, replacement or repair. Most recently, my cars ecu unit on the steering wheel was showing errors on my dashboard. Audi Burma stated that they could find no evidence of this, even after a I showed them a video of the issue. Nor did they inform me to be careful as this affects my abs, which put my life in danger. On the evening that I collected my car from Audi which they had for a week, I notice a loud knocking noise on my front suspension. I took the car to Audi as no longer trusted that Audi branch they found my steering arms were damaged, required replacement. I was informed by that they were so warm I could have had a serious accident had I continued to drive. So this car was release by the dealership and no any quality check done is beyond me so this is the third time Audi has put my life as risk.I have proof that my car was at the dealership 40 times in four years yet there are only 8 job cards created, no explain has been offered for this nor after at least 30 requests to have the original job cards, nothing has been forth coming. During this period I had informed the dealership of excessive high oil usage starting in early 2014. They ran test (so they told me) but refused to show me the results and said there was no issue. I took my car to a different dealership, they ran the same tests and found that indeed my car was using an excess amount of oil and recommend that my engine be rebuilt as per Audi technical papers. This test was done 4 weeks prior to my maintenance plan running out. Now the dealership refuses to rebuild my car and has delayed the whole process till after my maintenance has expired. When I query this, they say Sorry your car is out of maintenance plan and I must pay for the repair.Audi customer care in south Africa has been informed of all these issue and have all the recordings of the conversations, yet they will not do anything to assist me. I was promised a meeting with the regional after sales manager. He contacted the branch and then refused to meet with me. So clearly if a customer complains they simply ban you from the premises and then hope you will go away. I have this in an office letter from Audi customer services. I have never in my life ever heard of this happening to anyone. Currently I still have a broken gearbox which was first reported to Audi in 2013 and excessive oil usage problems. Therefore, I ask that someone with authority get involved as the customer service department refuses to supply me with management contact details and messages left for customer service manager go unreturned.

I am a new Audi customer and definitely did not expect this company to be so incompetent. First off, the app is a joke. It doesnt really do anything useful so we never use it. I also had a hard time connecting my Audi account to Audi Financial Service in order to set up an auto-pay. I tried numerous times but the website seemed to have an issue all the time. When I called the customer service to get help, there was a long wait about 20-30min in a Thursday morning around 9am PST, which shouldnt be the busiest time of the day or the week, and the representative who came on the line was very disrespectful and not helpful. He sounded like a high-school kid who wasnt motivated to do anything at all. So the only way at this moment to set up an auto-pay is to fill out the paperwork and mail it to Audi. Unbelievably old school. Ive only owned the car for 3-4 months but already regret it. Ive owned a few cars in the past from different makes, but Audi is definitely the worst.

There was a recall on oil consumption on my 2011 Audi Q5. I took it to the dealership to have them check and repair, as soon as I got the information. I did this every time the oil light went on. They put in oil, reported back that all was well. Then, at time before this last one, ran a test, said to come back in 1,000 miles. This last time, the oil light went on and I went to service. They ran tests, now Audi says that I need a complete piston job at 77,804 miles. This is a modern car, how is it I should need a engine rebuilt at these miles. If there were really problems with this model, it should be Audi that fixes the car. Why would anyone want to buy an Audi with this kind of engine and the inability to fix their cars.

I first purchased this vehicle in December 2016. After having the vehicle for a couple of days we noticed that the car jolts forward on the initial start daily. This is a rather aggressive jolt and is not unnoticeable. We contacted the dealership immediately and they stated that it was likely because it was cold outside. Of course come spring the issue remains and we take the vehicle in for service. The dealership claimed to have re-calibrated the transmission and sent the car home. There was no change and the issue remained. Long story short they eventually replaced the transmission and yet the problem remains. The dealership is stumped and claim that they have switched the parts with another Q5 and it also has the issue so the problem is now common to most Q5s so there is nothing wrong with the vehicle and I should come pick it up. Unsatisfied with this response I met with the sales guy who originally sold the vehicle. There is now depreciation on the vehicle and I would be at a loss of $12,000 if I opted to trade the car in. I contacted Audi Canada who investigated the complaint and are now siding with the dealership that this is common with Q5s. There is nothing to be done!! I could of course contact another dealership to see if they had other suggestions... huh?? This is of course after Audi Canada has spent almost $20,000 to repair the problem. One would think that they would have all known it was a common problem before spending all this time and money. Be forewarned anyone looking to purchase a Q5 - this is a common issue that cant be rectified so if you dont enjoy a sudden jolt each day you start your car you might want to stay clear of this purchase.

I purchased two Audis for Audi Conshohocken and the first car its engine died 2 months after purchase, the second car the engine died 11 months after purchase. They were Audi 2002 and Audi 2006. The 2006 Audi only had 75,000 miles when the engine died. I suspect oil sludge.

We purchased a very clean, well maintained, used Audi A4 3.0 CVT with only 26,000 miles on it from a Range Rover/Audi dealer for our daughter as she went off to college in 2010. We had planned this car, being German built with Innovation through Technology to last her until she graduated and was able to get her first job. The Audi was serviced on a regular basis, then at 42,000 miles the transmission started acting up. After numerous trips to dealer and mechanics, the news was the transmission was shot and it would take $8,500 to repair/replace. The Audi at 48,000 miles is now a parked. A worthless hulk of nuts & bolts. After countless calls with Audi America, polite lip service with no results. We were extremely disappointed to find that Audi America simply does not stand behind their brand.Upon further research, discovered there was a class action suit to a poor design on the CVT Automatic Transmission, which accused Audi of concealing problems from consumers. Audi denied allegations but agreed to reimburse some customers...mmm. An indirect admission? We unfortunately discovered this settlement too late in the process as a result of no communication or proactive involvement by Audi. We have no recourse on our initial investment which equaled to 1/2 years of college tuition. Although my daughter did enjoy her 3 1/2 years driving an Audi at college, the reliability and disappointment by Audi America not supporting their Audi brand will forever taint all of us. Audi will be viewed as the inferior German car that cant be trusted.Closing note: Daughter is about to graduate college and she is considering her purchase on a new car when she starts her job. Her final will not include Audi, but a more respective brand this time around; BMW, Mercedes Benz, Mini, Lexus? We, our friends and anyone else we come across who may be interested in an Audi, will certainly hear the story of our college student deceived by Audis Truth in Engineering. No such thing!

We bought a 2015 A6 7 months ago. This car rides like a dream, has power and comfort. But, you would think as much as you spend on these cars the service would be a lot better. We had our oil changed at Cavender Audi in San Antonio and they would not even reset the oil service alert (you are unable to do it yourself in MMI). Then when your complimentary data service runs out after 6 month you have to pay $800 for 30 months. Toyotas Entune is free, Fords, SYNC is free and I am sure there are a lot more companies that provide complimentary service like this. Chevy allows you to use your current phone data plan which costs $10 month. So bottom line the car is outstanding but as much as Audis cost they could at least give you complimentary data or at least let you use your phone company.

Audi have many models to choose from, but they always get you with the extras. Got the car I wanted, but paid more than expected. Its sleek and stylish. I always feel classy and respected when driving my Audi, whether its for travel, commute or simple pleasure. I feel comfortable and safe. Four people can fit easily in the spacious interior. Theres plenty of head and leg space. No one ever feels cramped in my Audi. They also have a lot of options for personalization but once you start adding extras, they really add up. You have to pay for luxury I suppose. But I would have liked some features to have been standard.

I love the Audi A3. It has superb handling and has unbelievable acceleration for its price. It also has 4-wheel drive since we got the Quattro and it is reassuring. Its cabin is attractive and we both adore our driving position. We like its safety features, and has a quiet but extremely responsive engine. It is completely fun to drive.I would have preferred even more safety features such as automated braking in emergencies. Nevertheless, we would buy another Audi in a heartbeat because we have been won over with this experience.

Like many on here (including Javier - Dec 5, 2018), my Audi was expensive to maintain. I bought it new in 2010 and immediately it used to much oil. After many arguments with the local dealer (near Chicago), they finally got Audi America to cover the cost of fixing the issue (a piston ring issue they kept quiet). Somewhere north of 50k miles, the turbo went. Again, I had to press the local dealer and Audi was quietly fixing another issue they knew they had so they replaced the turbo. Then at 93k, my car would not start while out running local errands. I had to have it towed to an independent garage that works on Audi within the radius covered by my insurance road side assistance. This was a weekend but on Monday they called with the bad news that the tensioner on the timing chain went and damaged the valves. Their solution was to replace the engine with a used one, so I got the local Audi dealer involved. They said it was covered, so I spent $115 to have it towed to the dealer. I found out later this was part of a class action suit and the dealer wanted 8800 to replace the engine head. Audi said my warranty was voided, even though I did all my maintenance (65k, 75k,85k, etc) because I fell outside the time limit to do the maintenance (i.e. every 12 months), even though I drive few miles since retirement. I donated the car to charity and wrote a letter to the CEO of Volkswagen America, who used to be the President of Audi America. In all my years of driving and all of the cars/makes I have owned (many well over 100k), never have I had a timing belt/chain issue. Do yourself a favor and buy something other than an Audi or you do want an Audi, either lease it or trade it off before it is too old and you experience the heavy maintenance cost of owning these vehicles.

A4 - 61,000 miles bought new, worst car I ever bought and the dealer suggested if its breaking down so much, maybe its time to trade. What a joke - 61,000 miles. They cant get it working so buy a new one. Id never own an Audi again.

Our family purchased a 2011 Audi A5 with 2.0 T engine. The Timing Chain (Tensioner) failed at 70,000 m. The engine head and pistons (predictably) are wrecked. The car was maintained according to the Audi schedule with the Dealer from whom we purchased the car. All the records are verified by the dealer. The standard warranty is 50,000 m. This engine/car has the Oil Consumption problem that precipitated the Class Action Suit. So, the car was used as designed, maintained as designed, - and it FAILED as designed! The failure is due to lack of lubrication of the Timing tensioner/chain. Something absolutely beyond the consumers control (beyond filling the engine as specified).4/5/15: The car is at the Dealership in Austin Texas - the Dealership says they have talked to Audi and both are trying to escape the manufacturers responsibility to fix the problem. It seems that the only (implied warranty) service to the customer that Audi will deliver is when threatened by a lawsuit (class action suit as prev).In summary: The engine was maintained as required; the car was used as designed; the consumer fulfilled all their responsibilities; the engine (built by a prior-respected engineering company) failed - beyond all control of the consumer within a small portion of the design life of the engine. How is it not Audis responsibility? Get decent Audi! Before another Class action suit gets kicked off.

On the 18th September 2011, I attended their showroom at Audi Centre Sydney and inspected the above vehicle.The following date on the 19th September 2011, I purchased the vehicle from them at a price of $28,000. I was never at any stage offered by the salesperson (George **) to test-drive the vehicle and was only told that Audi Centre Sydney had thoroughly checked the vehicle. After having taken delivery of the vehicle, I immediately noticed the Gearbox of the car had problems. Also, the brake was scratchy when I applied it.Two weeks later, I called Audi to have the vehicle looked at. One of their technicians drove the vehicle and agreed that there was a problem with the gearbox and the brake that would need couple days to rectify the problems. Upon consultations with **, Head of Service Department, my vehicle was booked in for the 14th November 2011 as a loan car became available then.On the 14th November 2011, I was given a loan car but returned it the very next day because the loan car carries a hefty $3,300 accident excess, which I found uncomfortable but on the same day, I was informed to pick up my vehicle as it required a new modified clutch to rectify the problem. However, the new modified clutch would not be available until the New Year 2012 and I was advised to contact him in January 2012.As requested, I made contact with ** in the first week of January 2012 only to be told that the new modified clutch had to be ordered from Germany first. Why wasnt the new modified clutch ordered sometime after the 14th November 2011? **, Head of Service Department informed me that the new modified clutch would be available in Australia by the middle of February 2012. Accordingly, the vehicle was booked in for the 28th of February 2012 to have the works completed to rectify the problem. However, on the 27th of February 2012, I received call from Ryan in the Service Department informing me that the new modified clutch had not yet arrived due to the new modified clutch has not been released yet and so the scheduled time of the 28th February 2012 was cancelled. In addition, they were not certain when the new modified clutch would arrive.I immediately called **, Head of Service Department, and was told that the new modified clutch may not be available until the end of March or early April with no certainty of the delivery date. In addition to this whole saga, I have been offered by **, Head of Sales Department to pay $5,000 for a replacement vehicle which I find totally unacceptable as I would not spend any more money on a product I do not have any confidence in or else wait for the new modified clutch seemingly indefinitely.As we are now in April 2012, nearly seven (7) months after having purchased this vehicle from Audi Centre Sydney at a price of $28,000, the present position is totally unacceptable. Having regarded to the fact it would seem that the vehicle was defective from the time of sale, the only satisfactory outcome to this drawn out frustrating period is that I return the vehicle to them and receive full refund of $28,000 that I paid for this faulty vehicle.If I have not received their immediate response within seven (7) days from this email to my satisfaction, I will lodge the matter with the Consumer, Trader and Tenancy Tribunal under the Motor Vehicle Division for their determination.

My 2010 Audi Q5 3.2L has a carbon buildup problem that was covered under a 10 year, 120K mile extended warranty due to an Audi created defect. I was NEVER notified by Audi of this problem or the extended warranty. I started to get a CEL over a year ago and my local mechanic tried to resolve the problem multiple times, even replacing air flow parts but it never resolved. I paid the $180 at the Audi dealer to get a full diagnosis and they confirmed the carbon buildup problem. But they wont fix it because I confirmed this issue 2 MONTHS after the 10 year mark (and only 75K mileage) even though the problems started well before.The company has NO GOOD WILL and DOES NOT CARE ABOUT THEIR CUSTOMERS. ITS ALL ABOUT MONEY. It will cost me over $2000 to clean the carbon out -- a known defect that Audi created and now WILL NOT MAKE GOOD ON. It is obvious that they created the problem but they even tried to blame my mechanic for the problem since they dont know what the mechanic might have done to my vehicle. GOOD JOB AUDI -- PASSING THE BLAME ONTO YOUR CUSTOMERS. BUYER BEWARE. I am disgusted at their lack of consideration.

I purchased a new 2019 A8 - and there is a problem with the software on the engine control module. This leads to misfires and power loss - and Audi has no fix for the issue (they are suggesting a software update will be coming in 9 months). How can you sell a $95k car and not stand behind it - just a joke - Audi should be ashamed.

We purchased a new Audi A6 TDI in 2014. We have monitored all the court action but really just been waiting. Recently we took our car to Larson Audi in Fife for some service. The goodwill package that we had received but never activated had expired. When we called Audi to request they reissue it they pretty much told us to get lost. We did not lie, cheat and rip off consumers but they treated us like criminals, it was horrible and embarrassing. This after we had spent nearly an hour on the phone and on hold and listening to all their recorded messages. I would never buy another Audi or Volkswagen product given how poorly we were and are being treated.

Audi offered all kinds of models, although not the specific color I wanted but it was still okay. I was hoping to have a dark red car but they did not have it. I was still very pleased. The interior design was absolutely gorgeous and made the purchase worthwhile. I was very satisfied with the upgrade options and decided to do all the personal options that were available. However, I wish there could be somewhat more room in the car. But other than that its fine.

Ours is the second Audi convertible weve had, and the engineering is top notch. And service has been excellent also, so I can see it could be bewildering for some people like me to come across these horror stories. However, Ive always been concerned about the what if something breaks? aspect. Especially with a cloth roof! Well, I hated to let the last Audi convertible go (it was a gorgeous amulet red). But I was afraid of the cost of repair, if something did go wrong, so Im somewhat consoled by these stories (sorry, folks).Anyhow, we had the first convertible, an A4, for 6 years and there were no problems after they fixed a squeaky speaker soon after we took ownership. Otherwise, I remember the only issue was one side of the glove box, where the plastic hinge ripped a little, so it was hard to close properly. As for the A5 weve had now almost 4 years, the battery failed and they replaced it under the warranty (phew, beat the expiration date... that things around $300!). Also, the transmission seemed to jerk through gears, and they did spend 3 days (!) repairing that under warranty. The only other oddity is a silly thing... the black button that resets the trip meter... its lost or peeled its paint and looks an ugly white. Ill definitely get that fixed soon before its done 50,000 miles!So, to sum up, these cars have been excellent to drive (note that were spoiled after having had a Sebring convertible previously). I am concerned about the transmission not being as smooth as that in a new Honda Ridgeline we bought last year. So I predict well keep the Audi up to two years more but next time, I think well LEASE the next Audi or maybe even a BMW.

My experience with my 2013 Audi A6 Quattro has been a nightmare. I have had to replace the turbo, water pump and thermostat at 61000 miles, my cooling fans keep coming on I take it to the mechanic and they are turned off then a month or two later the fans are back on again, the mechanic said he can find out why the fans keep coming on, I replaced the cooling fans two weeks ago. Now today I pull up in my driveway and the fans are back on again, I have spent over $5000 trying to keep this car running and it only has 78000 miles on this car, I will never purchase another Audi car, they are horrible cars.

The A7 is a luxury car with room enough to be useful in terms of passengers or cargo. Its styling is unique and so beautiful that most people think my 2013 is a brand new car. The supercharged 3.0L engine has plenty of power and the Quattro AWD system cant be beat.

Bought a new Audi Q7 from this dealer 5/19/17. I am 55 years old and a professional in my field and felt like it was time for my first luxury vehicle. I did my homework and knew I wanted a luxury SUV. My choices came down to Audi, Volvo + BMW. I choose the Audi Q7 2.0 Premium Plus Package. Seemed like a wonderful car.... Fast forward to 3/11/20 without any warning the engine blows a rod through the engine block. The car has 85,375 miles on it and has been properly serviced on oil changes (every 10,000 miles). I go out of my way to take care of my vehicles with proper maintenance. I take it to nearest Audi dealership (Ontario) for repair/answers on why this happened. They suggest it be turned over to Audi (Corp.) for a claim. I also called Audi (Riverside) and the man that sold me the car (Dan) was no longer there, but once they heard I had started a claim with Audi (Corp.) they said there was not much more they could do for me. Audi (Ontario) offered me 20% off what is now going to be an engine replacement. My talks with Audi (Corp.) was insulting to me.....absolutely no help. They went through the motions of taking a report, but at the end of the day did absolutely nothing to stand behind their name on what has to be a wrong situation for this to happen. When I asked why they would not do more or stand behind what feels so wrong to me they said it was because I had my service (oil changes) done at my own mechanic and warranty on the car stopped at 50,000 miles. I understood the warranty at 50,000, but to have a violent engine blow without warning at 85,375 miles made no sense to me. My mechanic is certified and licensed with 35 years experience and used the Audi recommended oil. The Audi (Corp.) Rep Sean comes off as wanting to help, but in my opinion he gathered information to work it against you....beware. This infuriated me, but what choice did I have but to get the repair done. Audi did the repair at a cost to me of $11,903.82. This is not right as I still owe over 3 years in payments on this purchase and they could not give me a reason at the service department on why this happened. Consumer beware. If you have choices on your luxury SUV purchase dont let it be Audi if you expect support from them on an injustice. In hindsight, I wish I had chosen Volvo.

I have a 2008 audi 07 4.2. 50k it start burning 1.5 qt of oil every thousand miles and it also leaking water from the top. Very disappointed from Audi.

I own 2013 Audi A8 that has only 100000 km. It is 4.0 dual Turbo. The car is an amazing car and 2 months ago just stalled. An Audi mechanic close to my work looked at it and told me it is the turbos. I bought Audi original Turbos and replaced them and I got a call from the mechanic that they are gone again and the engine is full of broken metals. I called Audi Canada and they said it is A8 with only 100000 km so we need to know what is going on, I took it to PFAFF Audi in Vaughan and they said you need new engine. I have been waiting for many days to know if Audi Canada is going to help with the cost and the repair and I hope they will because such an expensive car with only 100000 km should not have an engine damage because of turbos. This is a shame and frustrating issue and I think whoever wants to buy Audi should think of. I do not have extended warranty as I bought it from a private dealer who bought it from Audi Canada directly. This is unfair and really painful to go through. I am now waiting for Audi Canada decision and I will post more information once I get an answer.Updated on 07/13/2018: So I had posted my problem with my 2013 Audi A8. Audi Canada answered me finally by saying, We will not help in fixing this car because you took it to an independent Audi mechanic and he is not certified by us. So, when you are stuck and your car stalled and there is a guy that deals with Audi all his life close to you, what do you do?? The 2013 Audi A8 4.0L turbo is absolutely a car that you should not consider buying as the turbos break and damage the engine. It is not worth the money to fix, $15000 just for new turbos and add the engine another $10000. 5 years old car!!!Audi is not standing behind their product and talking about customer service and the answers I got from one of the representative, he was yelling and insulting because I am not letting them doing their job. They were giving me false information and I did not like it. Their offer is to give me a voucher to use for the future if I want to buy an Audi. Huh, would you do it again???

I purchased a 2021 Audi RS6 from the dealer then found horrible paint and body defects on the entire vehicle days later. Audi USA would not respond to my attempts at contacting them until I called them out on Social Media. Apparently, that’s the only way to get anyone to respond. Even still, I was told by Audi to “trust the dealer and their attempt to make it better.” So I did and it is even more so ruined. Audi has not offered any customer service when purchasing a vehicle of this caliber and price point. Severely disappointed.

I am writing this message to alert those of you who drive Audi Q7. Last Thursday, I escaped disaster when my Q7 brakes failed while I was driving. I by Gods grace saved ladies and kids who were on the road. Moved the gear from D to P after which it started to slow down and then stopped. I reported the incident to Audi dealer. They got the car towed, performed all the tests and told me that the brakes are fine. And they confirmed it through tests and road tests. I know they are hiding the truth because of Audis image but my conscience is not allowing me to keep quiet and let someone else be the victim of the same situation.

I have owned several German autos... BMW, Mercedes and Audi. Of the three brands, the Audi Q5 Premium Plus (2010) has been the best by far! The only problem has been with the emissions system fouling due to the direct fuel injection; a problem common to many current brands. Audis service has been excellent in correcting any and all problems! My biggest complaint is the cost of replacement parts... extremely high ($53.00 for a plastic visor clip)!

1/11/18 purchased 2018 Audi S5 Corporate car with 8700 miles. Max oil warning light kept coming on. Took out 9 qts gasoline saturated oil. Serviced 4 times, contact Audi USA 3 times & email. No response. Traded car for BMW 540XI.

There are so many Audi models like A3 R8 Q7 Cabriolet A5 TY SS, so many letter number variations to please the most picky buyer. The different letter number combinations each have distinct factors. I love the Roadster! It is so sporty and sleek with so many extras and small touches that make it distinct. The appearance rivals that of the most opulent cars. You can upgrade by package and any type of upgrade and personalization is available. You have the power to build your perfect car! I got mine fully loaded and was extremely happy with the package. The extras made the entire experience of owning and driving the car a most pleasant one. The car looks mid size to small but fits passengers very comfortably with tons of head and leg room. There is also plenty of storage space.

The A3 model comes with many included features that a lot of other makes are considered options. The driving experience is premium with total driver happiness. Some upgrades available on the website but were somewhat limited because of the many included features as standard equipment. A truly upscale car for the price. Seating for five passengers is the standard for this sedan. Although back seat seats five adults are more comfortable with two adults and perhaps one child.

Audi A4- an 8 year, 97,000 mile, disposable car. I purchased a CPO 2010 Audi A4 in 2013 with low mileage from Tom Williams Audi in Birmingham Alabama. Since purchase, I have always had it serviced at Jack Ingram Audi in Montgomery, Alabama. Since owning it I have had two major engine issues and the last one has caused it to be a throw away car. Immediately upon purchase, with about 22,000 miles the car was burning a lot of oil and after continual visits to Audi for over a year, they informed me of the excessive oil consumption recall and it did not pass the excessive oil consumption test. Under warranty, the car underwent the #2 engine rebuild around 2014-2015 at about 35,000 miles.After that repair, everything seemed fine until October 2018, when the car began shaking and the engine light went on. I brought it to Audi and they said it was a fouled spark plug. However, 30 days later, with 97,000 miles, the car began shaking again but this time the engine light came on and was flashing and the car would not drive. I had it flat-bedded to Audi, where I was told there is an extended timing chain/tensioner warranty, so not to worry. Audi paid to replace the timing chain/tensioner but I was told I needed a valve job for 4100.00, because of damage to the engine when the timing chain failed. I was told because of a pending class action lawsuit that Audi would pay on a sliding scale which would be 25% for my year and mileage. That would leave $3400.00 cost to me for a car with a $4000.00 trade in value. Although being shocked about all this, I approved the work because I was not in a position to buy a new car, especially with $0 trade in money. However, I get another call today, telling me that there is more bad news, that at least two of the pistons had bent and there is something possibly cracked and I need a long block (ie new engine) for $11,000 of which Audi will pay 25% to repair due to the class action timing chain litigation. It makes no financial sense to spend $8250.00 (75% of the 11,000) for a car with a 4000 value. However, if I dont repair it, Audi owes me 0 for the total loss of my car that was working fine until the timing chain failed.So at 8 years and 97,000 miles, this Audi A4, luxury car is a throw away car. Audi should have had to cover the engine damage caused by the faulty chain. This is the lions share of the repair cost. I feel Audi should owe me the full trade in value of the car because it broke as a result of the timing chain which they admit was faulty. Audi customer service was curt and told me to file with the class action suit when I asked if they would consider paying anything additional (this was several days before the fairness hearing was held on December 12). I would never advise anyone buy an Audi after this experience.

Audi A4 with less than 155,000 KM has already Timing Chain problem. Audi Canada and Timing Chain Action lawsuit is not willing to resolve this issue. I will be paying over $3000 in the repair bill. You will be wasting your time and money to buy Audi. DO NOT BUY AUDI. You will regret your purchase. Let your friends and Family know that. Do not waste your money on Audi.

I have a 2005 Audi A6 3.2. It has 102,000 mi. I jumped in the car to go to work and it would not start. Turned the key, steering was locked, gear shifter was locked, only the MMI was working. Had it towed to the Audi dealer and they told me the ignition switch was bad. $881 later and $375 for the tow, I was back running. 3 weeks to the day after, the same thing happened. Same symptoms. Towed back to the dealer and now its the Access Control Module. This means the whole steering column needs to be replaced. Quoted $1700 plus another $375 tow.Heres the good stuff now: prior to sending the car the first time to Audi, I did my research. There is thousands of Audi owner complaints about the same problem with the same symptoms. I told the service guy this and he told me they would check it out. They assured me it was the key switch which was not letting the key communicate with the steering column module. Now this time it is diagnosed with what thousands other have felt with. Audi USA is just telling me to suck it up. They know there was a problem when back in 2009 when they released TSB related to the exact problem. The fix was to replace with a newer updated Steering Column Module.Audi will not help me at all. $50,000 car and they dont stand behind it. Toyota stepped up a few times and did the right thing. It cost them some money but they gained many more new customers. Everybody do yourself a favor and dont buy an Audi. They dont care about the customer, only themselves. Its evident, they knew about a problem and are doing nothing about it. Like back in 2011, they knew about CVT transmission problems. But a federal judge ruled that Audi tried to conceal it from customers. Please dont make the same mistake I did.

It is safe and others should have it to not be in danger when this is a great car for almost everywhere to drive through such as off roads, some highways, streets in neighborhoods, the roads off at the stores, also the drive thrus. I would say it has a nice appearance and should be recommended for others so they can appreciate the looks of the car and how well it is for people to drive with barely any problems having to be on the car at all.The various upgrade helps it get lighter and to be more safer they add protection inside the car also which is very great for kids, children so they wont have any technical difficulties as the other fast supercars that dont really have any protection inside, within or without it. An Audi helps gets people to places like an average car. The capacity and the weight the car takes on is incredible because it still holds against heavy people such as myself and my other family members who are always entering my car to go to places wherever. For others it would helpful so there would still be a engine functioning.

Audi A4 2.0T - 69k miles and Im in the hole almost $8k!! Bought the car certified pre-owned with 32k miles. Keeping up with all recommended maintenance and caring for the car inside and out, this vehicle has been nothing but a lemon. Its been on a tow truck 4 times in 3 years. In the shop 6 times outside of regular maintenance. Cylinders replaced. Pistons replaced. A/c gone twice! I can go on... I dreamed of having this car, and now I cant get it sold quick enough. Going all American! Shame on Audi for poor design putting Turbo on a 4 cylinder car and straining the ** out of the engine causing parts to weaken faster for replacement. Overpriced car doesnt even hold value. Never again! That just explains why there is so much inventory of Audis for sale everywhere. People cant get rid of them quick enough.

Overall, my husband and I have been very satisfied with the Audi vehicles weve purchased or leased since 2016. Weve owned/leased a 2017 A4, 2017 Q5, 2018 SQ5 and 2018 Q5. Unfortunately, what is very disappointing is Audis lack of customer support or loyalty. A few months ago, my husband unexpectedly passed away leaving me with two leased Audis. Understanding that we did enter into leases with strict lease conditions on these two cars, given my personal situation and that my husband and I had a good history with Audi, I still wanted to see if Audi could help me in any way as I couldnt keep 2 leased vehicles under the present circumstances. I had heard that some car companies are very helpful when a lease holder becomes deceased. Ends up Audi is not one of those car companies and they were of absolutely no help. The dealer told me they couldnt do anything and to talk to Audi Financial as they owned the leases. Audi Financial told me I could turn in one of the cars but Id still have to make the payments and that I should go back and talk to the dealer to see if they would purchase the car back. Long story short, I ended up buying out one of the cars and selling it through a car broker (at a loss but at least I no longer have to make the car payments), and will continue to lease the other car until the lease expires. At that time I will purchase something different as I am very disappointed in Audis lack of customer support or loyalty.

Ive had a rather raw deal with my Q7. After changing three different batteries and having the last one coded by the tech, guess what? Flat out just after one week. My C class on the other hand is very reliable. I can confidently travel for 2 weeks or more without starting the car, and equally use the stereo without any fear of running down the battery. I love the smooth ride and swag of the Audi but its issues are killing me.

I purchased a 2005 Audi A8L a year ago (Jan. 18, 2011) from Checkered Flag Audi. This was supposed to be my dream car, but it’s a nightmare, a lemon. This was not an impulse purchase as I own a 1997 Audi A6, which is the perfect car with no major problems. I’ve always purchased new cars, but the A6 was my first used purchase. I like the look of the A8, but not the new A8 price. So for months I looked for the perfect used Audi A8 with reasonable miles and nice features. So I didn’t hesitate when I found the 2005 A8L at your dealership. However, it has been the worst mistake I’ve ever made.The car has spent over (200) two hundred days in service since I purchased it last year. I’ve been making car payments on a vehicle that I can’t drive because it’s in the service department on Virginia Beach Blvd. The last time I saw my car was Dec. 16, 2011, and it was broke down on the side of the interstate. Here’s a list of some of the things that have been replaced, repaired or broken by the Audi service technicians. The list may not be complete since I’m not able to locate the car and retrieve the service records in the glove compartment.The front end replaced (a problem when we initially purchased the vehicle).New radiator, which we had no problems with until we took it in for service.New water pump (scheduled maintenance).Electrical system (MII). Had problem during test drive and took 2 trips and over 80 days to diagnose and fix.Lock and lug set (dealership lost when diagnosing front end work).Serpentine belt (scheduled maintenance).The whole pulley and belt system due to improper install. This caused my car to break down on the interstate on December 16, 2011 and it’s still at the dealership. I’ve not received any communication since the 1st week in January 2012. A dent in the rear bumper while being serviced. This happened while the car was being service.Damage windshield reservoir due to frontend work (damaged when the front end was serviced and has not been replaced).Cracked center console due to MII replacement (damaged by Audi technician during installation).Bad rear air shock, which is a problem we discussed with Alan **, Mark (the car salesman), and the business manager when I signed the contract. Alan assured me that since the car hadn’t been serviced they would diagnose the problem and fix it. I was told it was not a covered repair and they packed it with grease.Battery replacement--during one of the many service appointments the battery ran down. It was in the shop for over a month when I received the call. I was forced to pay $186.00 to replace the battery and it was clearly not something I caused.This is an excessive amount of repairs. I would understand and expect to have these problems if I purchased my car from Charlie Faulk or The Auto Connection. However, I purchased my car from Checkered Flag Audi, a so-called reputable dealership. I found out that the car was not service prior to me purchasing it. That explains the problems during my test drive which the manager (Alan) assured me that everything would be taken care of (the problems would be minor). I guess they need to make the quota for the month at my expense.My car has been in the shop on every major holiday, except for Thanksgiving. We can’t take it out of town because it will not make the trip. I bought this car for my wife, and I don’t ever want to see her stuck on the side of the busy interstate again. I’m paying car payments on a car that I don’t have; more important, the car won’t live pass the loan amount. I only have a year left on my warranty and I fear that I will be stuck with an unusable car because you sold me a bad product. Checkered Flag Audi should be ashamed to sell such a poor product. I purchased my car from your dealership because I wanted a quality used car from a reputable establishment. This is not the case.I believe I’ve been very patient and cooperative in this matter, but enough is enough. I’ve left many messages for Alan and my calls have not been returned. I will be seeking legal counsel or better yet 10 On Your Side to expose the type of dealership that I purchased my car from.

Beware of purchasing an Audi. I own a 2018 Audi Q7. Unfortunately, I was hit in a collision 75 days ago. I still do not have my car back. Currently, I am waiting for replacement parts from Audi. The last estimate I received is that the parts are still at least 35 days away from being shipped. Audi continues to push back the ship date for the parts. I reached out to Audi Customer Care and received no help or solution. If you purchase an Audi be prepared to wait for 4-6 months for repairs to be completed. It may be even longer...

I purchased Audi Q7... The brand itself shows its worth, but I never thought that this would happen with my dream car. Only @ 60000 km, Engine Breakdown. Is it Audis actual car? Just after 60000 I have to spend Rs 699,883.76. Called customer Services Gurgaon India, wanted to lodge a complaint on Audis official website. A representative called Heena picked the phone and declined to give me the complaints address for Audi. I dont know is this the cost of using a Brand like Audi. Me and my elder Brother have Audi Q7 and probably we are looking to buy another, but dont think after such a poor experience and service quality as well as such a poor customer services we would recommend Audi to someone else. I would like someone to revert back to my complaint and WANT A DIRECT COMPLAINT EMAIL OR TELEPHONIC COMPLAINT Number FOR AUDI.

I bought a 2011 Q5. I took it in every time the service light came on. There is not one scratch or worn-out spot in the interior. I washed it weekly. I babied my car. I really thought it would last me at least 10 - 15 years. Eight years later it is worth $7000 and it needs $5000 in repairs!!!! I never would have thought my Audi would have depreciated so much and left me so frustrated!! I have a friend that has a Jeep. She bought it in 2009 and it has 230,000 and she has never had a problem. My neighbor has the same car and she is having the same problems. AAAWWW I am so mad!

I bought an Audi A3 with a comprehensive warranty. I asked Audi Aberdeen to find out why it was reverberating. They said it was due to a propshaft bearing after 55000 miles! They also said it was due to corrosion and so not under warranty. No one I have spoken to can believe it and so here comes a load of hassle! Don’t buy Audi. I will never do so again.

My 2012 Audi A6 has intermittent side folding mirror problems - does not fold out and I sometimes do not realize until I am going 55 MPH down the freeway and need to switch lanes. I have taken it to TYSONS AUDI who is really Penske Automotive and they cannot duplicate the problem even though I have brought it to them in the failed state. Their service manager says we cant just fix it because AUDI will not pay us back LOL -- Shame on them. Would not recommend AUDI TYSONS at all.

Safety is 5 star but electrical issues occur more often than I would like in Audi, thus a 4 star. To me safety from German engineering deserves a 5 star, however, electrical issues in the vehicle can be frustrating. Also, it is a lot more expensive to fix compared to Japanese or Korean made vehicles.

We bought Audi Q5 2015 last year and we noticed as we turn on the AC a very strong bad smell comes out at the AC. First maintenance was done last June and they check it out with no resolution? But after weeks it came back again. We took it back and its been 3 weeks at Audi service. Hoping that they fixed the problem. My wife is not comfortable to turn the AC on because of the moldy smell. Anyone experienced with the same problem? U.S car products had corrected this problem with R134 by adding enhancement to dry out moisture build in to the condenser/air conditioning.

Horrible experience with Audi Financial! Despite being a loyal Audi customer for years, owned many of their cars and (always paid on time) they treated me so bad. Charged me money after return of a lease (for change of a tire) without properly communicating with us and next I receive a letter from collection agency. And when I call to clarify they mistreated me again on the phone (somebody name Marco...). So disappointed. Dont buy Audi!

The A/C unit in my 2008 Audi TT seized necessitating $1,600 to repair. I called Audi customer service and was led to believe they would help. One week later, Customer Service called back to inform me that no assistance would be provided.

Audi offers a wide variety from family cars to sports cars that my family and I can enjoy. They also offer many upgrade and personalization options. The car software can be upgraded also. I love how sleek the Audi looks and I would definitely recommend it to others since it looks so good. It is one of the most beautiful cars. The passengers all fit in the car and there is even room left over for relaxing as the car is not too small. I am happy with the car size and enjoy driving in it.

I have a 2015 Audi A5, with 26400 miles on it. I purchased the car with 11,000 miles on it in April. I began experiencing a LOUD brake squeaking 2 weeks ago. It squeaks when I lightly apply the brakes. The service department at Audi told me that the brake pads only had 10% wear so its Not the Pads. They then told me that I would need to drive about 60 mph or FASTER, then apply the brakes... I am NOT going to try this dangerous and potentially deadly act.I think that there is a design issue that must be addressed. I have owned probably 12 cars in my life and NEVER has this happened with no answer. The lemon law in Illinois is quite clear and I actually received a new car because of this law. I am sure there are other owners that has the same issues... We must start writing to Audi and people who can help... This must get resolved. Im ready to drive the car to the dealer and leave it there until its resolved. I know that this is a non warranty issue but there is an obvious defect.

Audi has many variations in model. I had a station wagon with turbo and was very pleased with performance when it actually worked and ran. I was loaned the Audi midsize suv or crossover by the dealership whenever I did need repairs done. And was very pleased with the performance on that car as well. Appearance is the one thing Audi has absolutely perfected. The features regarding interior and driving additions were extremely luxurious. Even more so than any other German car Ive ever driven. My car was very pimped. Also, it held four passengers just fine. However five was a bit too cramped and the back seat did not seem to have much leg room. I firmly believe they could adjust the A4 wagon by adding space for longer legged back seat passengers.

AUDI Q3 2016. Since the day I leased this vehicle, I am getting all these troubles and also got a safety recall. DAY 1: BRAKES went BAD. FIXED at Dealership at ROCHESTER HILLS, MICHIGAN. (Dealer said it was may because of bad shipment). And there was no compensation given to me. DAY 180: Safety Recalls. FIXED at Dealership at Ken GARFF, LEHI, UTAH. (Here was no compensation again). DAY 200: Tire Flats and Tire Expert (Not from AUDI) points out that Tire has torn out Heavily. Looks like Tire was not a quality one. Day 250: Windshield Breaks due to Temperature Pressure. (Wow what a quality again). DAY 260: Another Tire Burst in middle of road which should have almost lead to a major accident. (THIS HAPPENED SUNDAY 02/05/2017). (Total Miles 11500).Currently it is running on SPARE tire. I am just scared to touch the vehicle again. I have driven so many Cars and been driving for more than 5 years. But never had such a GREAT experience. That too with a NEW car which is still under warranty. DID AUDI has provided me very low quality tires and other accessories. These are costing me a ton to get it repairs... Does AUDI has nothing to do with it. This is ridiculous that after paying thousands, AUDI gives you such a quality car. WHAT SHOULD I DO NOW. If something happens to me, who is responsible. (I have good driving record since day 1).

Audi is an unbelievable car with the latest technology, safety features, and truly is the ultimate driving experience. The car is a pleasure to drive and can be as leisure or as sporty as you would like. It’s a luxurious sports car with sleek and modern design.

Audi is a terrible company to lease a car from in my opinion. There isn’t an employee there that I would say is customer friendly. I have owned 11 BMW’s and for once tried Audi. Big mistake! Terrible company. I own a Range Rover now and still wish I stayed with BMW.

Brand new 2024 Audi A6 TDI - I have 6000 km and there are a few things that I dont like about the car but will not mention them as I should have been more detail-oriented when I tested the car. You should never rush into buying an car unless it meets ALL your safety requirements. What I am complaining about has to do with the brakes. They grab when you have almost stopped. They seem to stick when they are wet. They make a sound as though the pads and caliper are stuck. If you slowly pull out with your foot still on the brake, they make a God-awful sound. And that is when they are dry. When wet, you talk rep your life into your hands with these brakes. They really stick and the sounds are horrible.If I am wearing a soft sporty shoe, I still cannot bring the car to a smooth stop. Forget about it with firmer dress shoes. Its a horrible experience. Guess what? They just gave me a loaner, after I complained about the brakes. It had 400 KM on the odometer and the brakes did the very same thing? They told me that it had to do with some brake technology. I say nonsense. This appears to be an endemic problem. Its unpleasant and dangerous.

My 2010 A4 consumed oil from the moment I bought it used at 63,000 miles. It used 1 qt every 1000 miles and according to Audi thats normal. Using their math and Mobil 1 I would never have to change oil as I would have added 10 qts before it was time to change the original 5 qts in the pan. Audi said they fixed the car before I bought it but will not release the service records from the servicing dealer in Florida or from Audi of America. How can you comply with Class Action Settlement if you cant have access to the records. What are they hiding? Never mind, the car broke an engine valve at 101,000 miles, just after my extended warranty expired. Been round and round with Audi Customer No-Care, the Audi Customer Experience they call it. More like a nightmare. After providing all my mileage logs and records, service records and all the receipts from the auto stores from adding oil they say it is with Customer Retention and Resolution. I have filed complaints with several state attorneys general, the EPA and safercar.gov. Next will be letters to the Wall Street Journal, Car & Driver, Road & Track and Consumer Reports. We have to stand up to their arrogance and disregard for US Laws and our rights as owners and consumers. I cant afford a $7,000 repair and still make payments on a car I cant drive.

I bought a 2002 Audi and it was slightly used when I bought it, but in excellent condition. However, after several trips to the Audi dealer for repairs, my car caught on fire under the dashboard (electrical fire). I began to search the internet to see what I could possibly do and to find out if there had been other experiences like mine. Fortunately, I did and found out not only there had been more cases similar to mine, but that they had had serious issues over the years with Audi cars catching on fire.

Did you know that Audi has a monopoly on their key fob programming? Me neither. And, this mistake cost me almost $2000 and left me without a car for over three weeks. I admit that I didnt have a back-up key. Initially, I hired a Locksmith recommended on Audi USAs website. He was able to get in the car, setting off the alarm system, but was unable to program the key fob. I then towed the car to the dealer using an Audi recommended roadside assistance towing company. They blamed the Locksmith, that is recommended on their website, for breaking the comfort module.The Audi dealer and Audi Customer Care acted like they were concerned, they werent. Instead, they pointed fingers at me for seeking out and using an independent Locksmith, that was recommended on their website. The lesson learned is never, ever buy an Audi - unless you enjoy throwing money away, wasting hours of your time, and being without a car for over three weeks over a minor mistake.

I am so disappointed and disgusted with my 2009 Audi A5 that I cannot even express how bad my Audi experience is so far. I should have stayed with my Mercedes Benz. I took my car to the Audi dealership to get my window fixed and they actually caused 3 more things to break on the car and now I have to pay for it when the car is under warranty?? They put a faulty motor for my window which caused a short and now my xenon headlight is not working and they want me to pay for the headlight which they caused to break. Horrible experience with Audi service. Dealerships have incompetent and badly trained mechanics and customers need to pay for that. I will make sure I will disclose on every page I can to warn customers not to buy an Audi.

Shocking, embarrassing, enraged are words that come to my mind while I own a 15-day old Audi Q5 from Mumbai (**). Previous to Audi, I owned an E class much to satisfaction of services, good customer relationship shared, robust after sales service and a fantastic road side problem solving assist. Everything seems missing after I shifted my brand loyalty with great deliberation from the sales executive and my misjudgement, of course.My expectation in every department of the service is a complete failure and way below expectation. The very purpose to pen down the displeasure is the extent of discontent I have towards the working of Audi. The experience I share herewith are a testimony to my so-called growing hatred to the brand. My conclusion is worth reading which may affect your reputation, since spending lakhs if I am not satisfied, I cannot even keep you happy and smiling for sure.My experience until I received the delivery was a rude and shocking administrative negligence. My booking, my loan approval process, my excess registration amount paid due to untimely management of affairs, had already raised doubts on my decision of ownership of Audi. The only saving grace in the entire process was the CRM and delivery procedure conducted, was overtly warmth filled, which of course did not happen at Mercedes.There was a delay in loan processing, which seemed that neither profile, previous bank history, vehicle owned previously, nor a flawless CIBIL record could help getting my loan clearance. No browny points for all the above characteristics, understandably so, since your VW finance is a new company and would look into smallest details - but killed my time in the process.After the bank approval and knowing that the car registration cost is due to hike (which is an information I provided), no steps were taken to expedite the process and save customers cost, resulting in me shelling off couple of lakhs for no fault of mine. No remorse or courtesy extended towards the same but citing government policy, the sales executives shirked their administrative laxity. Such critical, immediate and subtle PR issues are what customers (usually time constrained) of this segment look out as factors whilst buying a premium vehicle.A temporary registration sticker attached was the way the car was delivered, unaccompanied by an Audi personnel as it is a temporary number, making it extremely unprofessional, unethical and uncalled for procedure. On my way back, I was a victim of an embarrassing traffic constable tantrums. Giving my license was the only way out as I dont believe in bribery. In spite of repeatedly calling your executives, nothing was done to retrieve my license and I was left by myself to fight it out at the wrong doing of the company.It was another display of poor and pathetic after sales. Also, it showcased the dismal relationship shared between the traffic authorities and the dealer. All it took me was a letter such as this and a few personal trips explaining the reason of my innocence in the mistake committed. Afterwards, I was given back my license without any fine levied. A situation as embarrassing as this, for me, was an experience which I cannot forgo. But sadly, you, as a company, could not do anything--very sad! It leaves me with an after thought, Was I responsible for the mayhem? If not, what is the companys role in pacifying me?My E class was traded in and the administrative process was delayed so much so, that one of my EMI of E class reached my account and I had no option but to clear the same. As a result, now after 15 days of delivery of my car, when the trade in person calls up and gives me another shocker to tell me a draft of 40k is ready for my disbursement when the EMI I paid was around 45k. It was another unaccounted and unexplained loss to myself again.Tell me after reading until this stage, was anything worth a fine memory, worth a brand change, worth value for money? No--only agony, torture, and mental trauma. If thats not all, the forthcoming incidence is an absolute hell of a climax for the biggest mistake of my life to own an Audi.Considering Q5 to be an SUV, an off-roader with 4 wheel drive and Quattro (Audis signature technology), I ventured on my journey to my Pune residence via expressway on the 15th night and returned back on the17th morning with a return trip to Pune - scheduled to be on the night of 17th itself for an extended weekend work. My journey overall to Pune was not so pleasurable, one because of some screechy noise on speeding above 100 which seems to come only when windows are slightly open - but that was not the case in my scenario when I checked.Secondly, some seat rattling at higher speed is such a put off riding an SUV. I reached the night of 17th and to my dismay, the next morning, I saw that the tire was deflated. Without driving, I called in the puncture repair guy to get the cause examined. A crack was observed in the tire on the inner surface of the rear wheel which, according to the puncture guy, was a sign of health and safety hazard so he advised a tire replacement. This might have occurred due to some sharp object piercing the tire and can be termed as a minor accident case.My point is, when a tire as heavy as this can wear off, what is the safety proposition of this vehicle? Questions such as this have no answer. What followed after this was a series of phone calls to road assist, service station, Audi Mumbai, Audi Pune, etc., all adding to my panic. But no one seems to give solution but shirking their responsibility by giving each other numbers. This means that I, in state of panic, have to keep making calls with no robust solution found for me to go for work in Pune or return to Mumbai. Then, I, too, should have made not less than 12 calls all combined but what was noteworthy was that there was no call back from anyone responsible when an Audi customer is in need. It was absolutely disgusting!To add to my dismay, I get a phone call from a dealer in Pune saying, I can order a tire for you. You need to pay in advance for the same and that the tire will come in a week time. It just looked that he wanted business but when asked for customer assistance, he had no clue and just hung up the phone. How could he suggest replacement without even looking at the tire? How can he ask me to pay for it at the first place since it is only a 15-day car with not even 400km run? I had so many questions to ask someone responsible. How can a 15-day old tire wear off? Where is problem assist? Where is the tire manufacturing warranty? Where is the problem solving? Why is the customer not put to ease first?Rather having one person taking onus on the call and advise appropriately, I was made to talk to so many people without even getting a solution, which I term as an amateurish administration. An immature, unprofessional treatment mended to a premium car owner leaves me doubtful for a long-term ownership. I thank Almighty that nothing untoward occurred, which I know for a fact if it was Mercedes, I would first be put to ease, followed by the option suggested to solve the problem temporarily so that my work does not stall and then contact me for an absolute solution with agreement of both parties involved. This is what I call service and not what I received - wasting my entire day on phone calls, waiting that someone will get back with some solution for me.Also, the step tire was rather a rude shock to me, seeing the size, the nature of the tire and the black ugly design it gives - all shows the audience the punishment meted out for replacing the original tires. Wouldnt it be Audis insult to have such cars rolling in the market? With BMW, I remember that I was not allowed to open the car bonnet during a test-drive as per their policy since it may give an impression to customers that it is a faulty car. I respected it and I believe firmly that the image of the car should be a priority when you deal with this segment of a car.I was finally recommended by Audi Pune service station that there is no solution than to sport the ugly step tire and travel expressway not going beyond 60 km/h. I did follow this and was scared every minute of my 4.5-hour journey filled with fright, anger and shame (which otherwise takes me 3 hours). What an added trauma and time wastage!Now, with all what has transpired, do you still think I should be an Audi loyalist? If yes, I need concrete reasoning, or else, I am trading in this vehicle for some other vehicle. But the next steps for not having an appropriate reply or a solution would be to take this up with the companys top brass, followed by complaining to the international center for making them aware of how pathetically their Indian counterparts are handling affairs, approach the consumer court for a full refund for dissatisfaction of the product and the agony it has caused me mentally, post this on the Facebook, and start my verbal propaganda of the horrible 15-day ordeal with Audi. I am forever thanking my stars that these incidents did not happen after the warranty expires as the people in Audi would not even have responded to my queries at all.I presumed that I am making a wise decision by changing brand, but having looked at the support system that your after sales can offer, I am seriously on the look out for the Audi brand change. Your company has made a good mark in the Indian car industry but that must be due to the policies and work of the top management level, which was perhaps also one of the driving force for me to purchase an Audi. But, if your employees do not become face of Audi by proper training in management and PR, it would not need much time to succumb to its competitors. I expected care, concern, warmth and since nothing came my way, I am now a completely dissatisfied Audi customer, which I am sure you, too, can relate to.I am looking forward to the manner my complaint is going to be addressed. It will be the factor to reinforce my belief in Audi and in doing so understandably shall cause you discomfort since it may involve overhauling of few processes. My letter will benefit those hundreds of customers who have lost their way on how and what to complain and be a perfect document to not be deterred or rather help them from being troubled. Kindly find a solution at the earliest to avoid further media and legal formalities. I wish you the best with all of what you are doing - maybe its a bad experience for me personally.

I was happy that there were several models to choose from with different features. It is a luxury brand and that is what I felt when in the car and I enjoyed it. It seemed to fit me well. The model that I had was compact so the passenger capacity was not that good. But it seated 4 people comfortably. There were larger models available but I enjoyed the way the smaller model handled. It looks good and had a classic style and color. I like new features but I dont like flashy features that add no value to the car. The car I had was not new but I liked that the newer models had a lot of features as options. It was nice to know that if I wanted to upgrade to more features later, they would be available.

I have a 2012 Q7 with 125000 on the clock. I must say this is one of the most reliable and enjoyable vehicles I have owned. It never breaks down and just requires regular maintenance. As for people complaining about noisy brakes I find this only occurs if the pads are not properly bedded. As other posters said they are unwilling to do 5 or 6 fast stops from 60 mph to 20 in succession on a deserted road. If they did this as recommended by the Audi dealer this would bed the brake pads properly. This vehicle has high performance brakes not your cheap brakes found on most cars. I am so satisfied with Audi we replaced our Volvo with another Audi. When the time comes to replace the Q7 I will be getting another Audi.

Purchased a brand new Audi A4 four months ago. There is excessive brake dust on the wheels, even with daily cleaning, and the car rolls back on seemingly flat surfaces. The service due light is also coming on only after 2400 k.m. The dealership has advised me that all this is normal. I know it is not, I have been driving for over 25 years.

Audi offered a decent amount of models to offer the buyer a variety of cars to choose from. It was nice to see different kinds of cars that fit my needs and having the possibility to choose the best fit. They offer an amazing array of features for your new bought car. Additionally, the cars all look great, modern, and sleek. From what I saw their personalization options looked very promising if I ever need to use it in the future. My Audi has 5 seats and that exactly what fits my needs. The other Audi cars that I reviewed before deciding to purchase my current car had different passenger capacities ranging from high to low, just what fits each customers needs. I would definitely recommend Audi cars to my friends and family.

UPDATED 1/12/2021: I bought a brand new Q7 from Audi 3 yr ago with 5 miles on it. At least 2 of those yrs my truck would say down 1 quart of oil at least every couple months and I would always take it in to Audi then it started being monthly. It would read down 1 qt of oil and I still would take it in thinking that this was normal :(. So now my Q7 dash saying down 1 quart of oil. It’s been 3weeks and when I took it in to Audi I demanded to know why is this happening :(. I was informed that I need my engine to be rebuilt which will cost $19,000 and that my warranty just expired a few months ago @50,000. I complained BIG TIME then Audi said they will pay 75% but I’m responsible for $4980 which I still feel is crazy. How do I go from $89,000 new truck to a piece of junk in 3 years. I HATE I choose Audi to invest my money with cuz this was a waste. :(ORIGINAL REVIEW: I save my hard earn money for 5 years to be able to put a down payment on my Dream 2017 Audi Q7... I was so excited. I dotted all my is and crossed all my t’s just to end up with a Lemon. :( I did research on my Audi truck before purchasing it and when the time came as a single mother I was so excited to finally for the 1st time purchase me a brand new truck with only 3 miles on it... This new Truck quickly went from Dream truck to nightmare truck. :( About a month after I bought my new truck I was hearing a squeak from my breaks. I immediately called the dealership and they told me that was Audi new braking system and with a lil more wear & tear on my truck it would go away. But it never did. :( 3 months later I took my truck to Audi dealership because the squeak From my breaks got louder to the point when I leave for work @5 am my Neighbors could hear me which was so embarrassing as a 1st time new proud car owner... (I’ve had 5 used vehicles in my life all which were a piece of crap always need’n work... I thought my dream Audi truck would be different.)So when I took my truck to Audi they acknowledged that they can hear what Im hearing But at this time there’s nothing that could be done because their system is not showing nothing mechanical is wrong with my truck. So I’m like, You hear this loud ** noise But youre gonna stand here in my face and tell me nothing can be done at this time to keep putting wear and tear on my new Q7 and it will go away? And Audi was like YES.On another occasions I called and complain that the noise is even louder and someone in the service department told me the next time I drive my 2017 Audi Q7 put some speed behind driving then hit breaks real hard and that should fix the problem. Uhhh, I said, that don’t seem safe. I was pissed and felt like I had been had by this premiums upscale car company. So I call corporate and again to my surprise They ask me, What did the dealership say when you took it in? And in so many words the lady says, We can’t do nothing about your truck unless the dealership says it’s a problem. I couldnt believe my ears. I was so hurt. I felt like I was dealing with a slick talking used car salesman.So my complaints and taking my trucks back to different Audis hoping to get this problem fix went on till right now as I write this complaint. And I have yet to still get anyone at Audi to do anything to fix my problem. Its like I NEVER had a brand new vehicle because from the beginning It was a problem... My prayer is that someone learn from my mistake in putting your trust in where I bought my brand new 2017 Audi Q7 and where I’ve communicate with them about this noise on numerous occasions. Audi Financial located 2490 Skokie Valley Rd Highland Pk, IL 60035. I’ve also complained and Have taking my Truck on a few occasions to Audi Orland Pk 8021 159tg St Tinely Pk, Il 60477.As a single mother you hear all the time about how salesmen and dealerships take advantage of women and I do feel like that’s whats happening to me. When I’ve spoken to my Pastor, friends or co-workers about this issue Im having with my truck everyone is shock that Audi is treating me and my truck situation like they Have over this year. My Pastor told me, It’s not that something went wrong with your vehicle. That’s the big thing. It’s how youre being treated about the whole thing... with no respect or not standing behind Audi name. I will continue to write letters & complain about Audi till someone Listens and helps me... Thank you for your time.

This is our 4th Audi including 5000s A6, and now A4 FWD 2013. For the first 20,000 miles the car was great. Suddenly, without warning the car acted like it was turned off when you pressed on the gas pedal and then as you depressed further it was like the lights went on and the tires would spin and accelerate excessively. It happens when either my wife or I drive it and it is sporadic but puts us in extreme danger when it occurs. One time I almost hit another car and my wife was almost hit 3 times when pulling out at intersections and onto the highway. It has been to the dealer several times and they explained that it is functioning as expected. The mechanics said that almost all FWD A4s with CVT have this issue to different levels of severity and that we were lucky to have gone 20,000 miles without an issue. The dealer has been very accommodating but unless it fails or throws a code there is nothing they can do. Audi acknowledges privately there are problems with the CVT but I am guessing they dont want another recall on them. We are trying one more time before we get rid of the car and buy something other than an Audi.

I am writing to express my severe disappointment with Audi USA. I purchased a 2006 Audi A6 4.2 taking delivery on March 17, 2008. I had the car certified and purchased an extended warranty. The car has been continually serviced and maintained by the dealership. On 5 July, the car wouldnt start and the check engine light came on. I had it towed to your dealership for service. Imagine my surprise when I was informed that the engine was destroyed due to a failed timing chain tensioner and the repair would cost me $11,073.001; the motor needed to be replaced. It is my experience that chain tensioners in motors with a timing chain are not a part expected to fail. My car only has 92,000 miles and I had been told the 4.2 is a rock solid motor. Apparently not. I thought that Audi would work to resolve the issue as a warranty issue, they did not. Research specific to the 4.2 seems to confirm that there is an issue with the timing chains and tensioners for that engine, though nothing official from Audi. Audi would cover only 50% of the parts to replace the motor. When I called Audi customer service, I was told that there was nothing they could do. I have owned Porsches, Mercedes Benz, Toyotas, Fords and Chevys. Up until July 5, 2013, my A6 is the only car I would buy again, until today. Not standing behind a product is not what I had expected from Audi. It seems that when Audi says truth in engineering, its just marketing. Audi has graciously offered $3,500 toward a new vehicle.

My car is black, super shiny and is an all wheel drive. Its fast and has a great stereo system. Leather seats are awesome. My favorite part is that the seats are heated. I also love the look of the cars logo. My car draws the attention of people quite often. The wheels look nice and sharp. I can always personalize my car. Id love to add turbo to make my car go super fast. I love racing others in my Audi. I can paint it if I wanted or add a better sunroof. I can fit all my friends inside. We all go on long rides. It never looks like a clown car. Theres plenty of space in the back and the front of the car. It has electronic seats to move forward and back if more room is needed. I love Audis!

Bad vibration in new 2015 A8-L. The dealer who couldnt fix the car convinced the area service manager that the car was within specs and only changed the tires as a customer courtesy. I came out of a car that was practically identical and know the car well. My last vehicle was an 2011 Audi A8-L.

I drive private for 10 years a Audi a4, now I will build a stretch Limousine from the Audi a4. Course it is one of the best cars I ever had... So I hope I can find a Limousine builder who can a a4 into a 8+1 persons Limousine for the European market.

Originally I had purchased my vehicle at Biener Audi. I purchased an S3 2017 Model. Brand New this vehicle came with approx. 70 miles on it. I found out that they transported it from Audi of Smithtown. I, then proceeded to take it to this location. One of my issues was the hood & the windshield. The hood is cracked (from a pebble most likely states a professional who I had examine it; they touched it up & didnt allow it to dry long enough so it came off.) Audi of Smithtown has no reglect of this happening. Another issue is inside of my vehicle, the main console buttons are sticky-like. After going back and forth with Audi of Smithtown, they agreed to take it off and look if its warranty or not. They will take it off as a courtesy. They state sticky substance is inside. They wont do anything for me. They ordered the part for me but are claiming I have to come out of MY pocket for $970 because they dont deem this as a warranty issue. Are you kidding me? This vehicle came in such horrible condition! My first Audi. To be exact my issues consisted of: Scratched up interior panels. Damaged hood/windshield from transportation. Abnormal creased seats from getting in and out from test drives. My fiancé & I clearly knew that this vehicle had been sitting on a lot for a LONG time. It was so dirty after they finished detailing it. Back bumper deep scratches. Console buttons sticking, rough. Scratched up alternator (cosmetic). Front bumper full of dings (black spots). Dings on headlights/scratched up.Im VERY unhappy and UNSATISFIED with BOTH Audi of Smithtown and Biener Audi. This was the WORST experience Ive ever had. Ive opened up a case with Audi of America (corporate) and theyve stated case has been escalated as high as possible. They wont do anything for me its up to the dealership to make it right. Please save yourself a headache. Dishonest dealerships terrible customer satisfaction. Bieners part: Some people involved were: Patrick ** (sales person). Service Manager (Stephen **). Sales Manager (Andrew). Audi of Smithtown. Service Advisor: Jessica **. Service Manager: Joseph **.

I bought an Audi Q7 from Audi Alto Pennant Hills and also bought extended warranty. The car has been sent back for repairs more than 3 times and still there is the same problem or new problem. The AUDI Mechanics are either poorly trained or totally not professionally qualified. Each time it is so hard to speak to someone from the service department. Every phone call, the receptionist will give an excuse that All the servicemen are on the driveway or not on their desks. I have called them 5-6 times each day just to leave my number and no one calls me back.I have to CALL and CALL! I even have to ask my friends to try calling to reach the Service Department and they too experience the same problem - leaving their phone numbers and no one call back at all. Funny thing is that I am a car owner of a Ferrari, Lamborghini, Fiat, Mercedes-Benz and unfortunately this AUDI Q7 which is definitely the WORST purchase I ever made in my life. I have never encounter any problems with my other cars at all. I will never buy another AUDI in my life again as the AUDI brand and reputation has been seriously tarnished. BAD and POOR customer service. Do not buy from AUDI ALTO PENNANT HILLS unless you want to be disappointed by faulty cars and poor service by their mechanics. Extremely disappointing!!!

Car engine stopped at 65 miles an hour on freeway. Lost all power & steering. Could have been killed. From what I hear other Audi owners have experienced same episode. Dont buy an Audi if you are concerned with your safety!!!

We all know the Takata airbag recall is huge. But some manufacturers are getting it right, and some are not. AUDI IS NOT. They have limited cars affected by the recall compared to other manufacturers, but my car (2012 Q5) is affected. I called Audi several times and they are not offering any option to pay for a rental car or loaner call. I called the dealer too, but they wont do anything unless Audi pays. Audi told me to call the dealer and then the dealer told me to call Audi. I was just bounced around and around with no answers. My husband owns an Acura and the local dealer paid for his rental car for 2 months while he waited for the replacement part (which came this week). Audi is doing nothing, which I find unacceptable. They want the consumer to be stuck with the risk, which I also find unacceptable. All Audi car owners in this situation should put pressure on Audi to take the approach Acura/Honda is taking (and maybe other manufacturers, I am not sure who else). Based on the experience Ive had, I would never buy another Audi.

I have been financed 3 Audi A3s and previously have upgraded and re-financed but when my renewal came up on my 3rd I decided to pay it off & keep the car - I had no confidence in the staff & was not comfortable using them again. This is a shame as in the past theyve always been great - I dont know what theyve changed but now they are atrocious! Sales staff either have no knowledge or are not allowed to work out figures. My appointment to discuss refinance/upgrade options was booked by Audi with a sales rep. but every time we needed a figure he had to go to the manager for 10-15 mins and then come back to us to repeat what the manager had said!! I asked for a monthly figure on a particular car if I didnt pay a deposit & when I said I couldnt afford the figure his response was Its only 20 a month more than you told me you could afford, cant you find that?!!What a disgraceful thing to say to a customer, if he thinks an individual can find it, then surely an international company can work a deal so THEY find it! A few days later I called & asked if they could re-quote if I were able to pay a small deposit (if I sold mine privately and used the sale money to pay deposit), and was given EXACTLY THE SAME MONTHLY PAYMENT FIGURE as when I wasnt paying a deposit!! When I questioned this the salesman blamed me as he said I took the print out of his original quote so he no longer knew what that was!! Overall he showed no interest in looking after an existing customer & getting them to continue doing business with Audi, he had no idea what information he had previously given and left me feeling that I couldnt trust him or Audi as a company. Ive always loved Audis but Im very sad to say that based on this experience I will not use them again.

While many models share timeless similarities, there is a model for everyone. Those focused on sport to comfort, from economical to prestige, there is something fit everyone. Excellent looking vehicle. The Coupes and Sedans are timeless in appearance and offer every functional feature one could ever need, all while introducing features to the future. While upgrading to S and Rennsport models is a beautiful option, Audi has been lacking in personalization. The manual is dying in the brand stateside while many owners still desire them asking with the hatchbacks/avants. The color options have gone bland, although makes up for it by offering exclusive colors, selectable from all VW Audi group paints ever made. There is a seat configuration for all. 5 kids, one hot date, a few co-workers or just yourself. Audi really captivates on the comfort of each individual passenger and tends to their desires.

I purchased an Audi A5 Cabriolet after owning an Audi A4 Cabriolet. The A5 is built without a trunk release inside the car. There was no way to open the trunk other than with the key fob. If you happen to close the trunk with the keys inside, there is no way to open the trunk unless you have another key fob with you. I believe this constitutes at the very least a serious safety issue.

The brakes on my Audi S5 failed completely at the weekend, with 3 children in my car travelling at 70 mph... and luck more than anything that I didnt have a major crash. No warning light, nothing to suggest there was a problem - one moment I had full braking capability, the next nothing. Went to Audi Uk, and because I cant prove beyond doubt that it is a car fault... they arent interested. I have bought 3 Audis new in the last 10 years - £150k spent to date and wont ever buy another one. Awful customer service! It could happen to you.

I financed a 2006 A4 Used from Douglas Motors in Summit. In less than two weeks, the headlights keep flickering off. They change one and didnt change the other. While it was still under warranty, I decide to buy the second headlight and have it changed by my personal mechanic ( I also took pictures). I went back to the dealership because the engine light came on. To my surprise, they took a diagnostic from a Volvo and try to pass if off as my Audi, telling me to pay $700 and something dollars for a repair that doesnt belong to my car. I went to my personal mechanic plus Audi to verify. Audi told me they only deal with P codes, whatever that meant. So I ask for a copy of my original diagnostic, they said its wrong and not company policy to disclose the paper work. Right now, my oil pump failed at 64000 miles, and I bought the car 53000 miles. The dealership never change batteries, Ive changed it since I got it. I changed tires.Please, I need help on what to do with this lemon car that Im financing.

Got my 2017 Q7 in February of 2016 from Audi South Austin and took my car for issues to North Austin Audi. This was in December of 2016 and since then nothing has been done to the car to remedy the issues. Driver side seat squeaks, when reversing I hear a loud sound (which I am told from the dealership is its normal with Audi - really!! It sound like old truck.) and ash tray on the passenger doors dont close.Every time I call its hard to get an appointment which always is a minimum of 3 weeks out to 3 months. Even if I am lucky to take my car in nothing gets done except the excuses. They dont provide statuses. I have to call them to find out whether I am getting my car. I owned Acura before and I regret making this choice. I am very close to giving up this car as I am dreading the fact that it breaks down I have to deal with service nightmare. Audi sends me emails as follow up every 10 days which is not helping at all rather than stalling the inevitable.

My wifes 2004 Audi A4 Quattro 1.8T suffered major engine damage when her oil pickup became clogged with sludge. The car had been dealer serviced its entire life. Audi lost a class action lawsuit over this issue which requires them to fix any damages at 100%. We filed a claim with Audi, but they denied it - saying my wifes car falls outside the range of VIN numbers they supplied in the lawsuit. This is despite Audi admits the damage was caused by the exact same problem. I feel Audi intentionally left out the VIN numbers of a vast number of 2004 A4s in the course of the settlement.

Audi is a great car. Reliable, affordable and gets good mileage. Plenty of models to choose from. I wanted a LX model and they had it. They also had a great sports model. Good variety. The car looked amazing and had so many things to do on the inside. The automatic computerized features were the most interesting to me such as the lane keep assist. Each model had several upscale options. It could be more spacious and have more leg room in the back. I realize this is the best designed car ever.

My wife loves this 2012 A4. We bought it new in 2012. Its great looking (black on black), drives well and has plenty of room plus its a manual transmission model, a requirement for her. Issues include a weird bug in the emissions control system which causes the engine check light to come on intermittently when she fills it up with gas and a finicky air flow meter which needs cleaning frequently. Its been in the shop four times for the intermittent check engine light with a lot of expense and no result. We just live with it. Another annoyance are the constant Emails and Snail mails we received advising us to trade the car in on a new one from Audi.The trade in offers were well below Kelly blue book trade in value and wouldnt stop coming although I continuously asked the senders to cease sending them. Also, Audi no longer provides a manual transmission so the offer is pretty much moot to begin with. Last, the service costs are way to high even in the warranty period and the only people that can turn off the maintenance reminder is the dealership. In conclusion, its great looking and driving car with a dubious fuel delivery system and really poor support from the dealership and Audi of North America.

Took my 2014 A-7 in for new tires and asked them to check the vibration I get when I apply the brakes. They came back to me and said I was an aggressive driver and the rotors were warped. Only had 26K miles on the car! After complaining they offered to take like 40% off. I declined. Audi is aware of the defective rotors on their cars and does not stand behind the product. I had a BMW 745 and a BMW 550 that both went full lease with 50K miles on them and they never needed any rotors. I will never buy or lease an Audi again and suggest everyone else do the same. Oh, I asked if I needed new brake pads and they said mine were fine. So much for their defense of aggressive driving.

After bringing my 2012 Audi S5 with 30,000 miles to Audi NYC several times, and without them being able to resolve my issues - I contacted Audi corporate offices hoping they can assist in resolving my issues with extremely squeaky brakes. I was referred to a supervisor, named Christine ** who also did not help me at all. After explaining several times to Audi corporate employees and this supervisor, my issues were brushed off and I was presented with their proposed resolution which was to lubricate my brake pads, a procedure that had already been performed on my vehicle previously without resolving the issues. This is the most unprofessional customer service I have dealt with and thanks to their horrible customer care and retention department I will be trading in my vehicle for a BMW, where the customer service actually listens to and cares for their consumers.

I didnt want their service plans which I have a warranty on the vehicle, brand new 2015 Audi q5. If I didnt buy the plan, go somewhere else.

The Audi e-tron is an UNBELIEVABLE vehicle!! I would pay 300K for this vehicle. Its a high-end vehicle and is more than the typical SUV, but it is only twice the price, which means if one is willing to sacrifice a little for it, or work a second job, it can be purchased by an average family. Work a second job, and you can afford this vehicle. Yes, you need to work hard to have GREAT cars, but it is worth it, trust me!! :)

This is the worst car purchase I have ever made. The car is so small when there is another passenger in the car. I drove the 2017 Audi Q3, when I took a vacation. Could only fit 1 piece of luggage in the cargo area. The backseat is not roomy enough for a sardine. Horrible on gas. Can only use premium. I should have kept my Buick Enclave. That was a sweet ride!

Audi5000 runs smooth, the dealership sealed and were all very professional and never bothered you while looking. The salesman was very helpful and the finance manager was extremely pleasant to deal with as well and he as well did not hound the customers. The car has touchscreen navigation system, wifi connection and also the convertible top makes for an amazing driving event experience. Audi offers its buyers a variety of options for personalizing and upgrading their vehicle, such as headrest DVD players with remote, lift package, new touch screen radio navigation system, window tinting and new wheel upgrade that can handle the worst storms. The vehicle has plenty of space in the front of car and the rear passenger section is good for three people. Nice leg room and individual vents for each person in the car. I would definitely recommend to anyone whos considering the car purchase.

When my car, 2009 Audi A4 Avant, failed, I had to get the RAC to examine the problem and eventually take it to the Audi dealer I bought it from some eight months earlier. Apparently, through me placing a case in the not-so-robust boot which I couldnt know about, it had bent the lip near the seal which would then allow water to access the boot. This is where it really becomes a problem. You have no way of knowing this is happening so this water will build up until it then damages the electrical equipment in your boot.Audi will then give you an incredible £10k bill to replace key electrical items which are unsealed within the boot. Part of the labor bill is at £120/hour. They only provide you with a temporary car once you have complained directly to their MD. They completely ignore the important safety issue that you are unaware of this problem until its too late and that the electrical equipment situated in the boot that can fail through water are lights and brakes. Im very unhappy around with this saga and feel other manufacturers would treat me better.

My daughters 5 year old Q5 with complete and proper maintenance and just 63,000 miles had the engine blow. The dealership in Minneapolis says dont bother to fix it. Does anyone know if these engines have had a long history of problems? Seems highly irregular that a well cared for car blows up at 63,000 miles.

We recently purchased an Audi Q3. The car has been with us for 5 months and has a 5000+ plus on it. Suddenly, the front wheel developed bubbles. Now all wheels have alignment problem. They informed us that bubbles are due to potholes. As far as my recollection goes, there has not been any major potholes that we encountered. I am extremely unhappy with the way the car has deteriorated in standard over the past few months. I believe I am talking about premium luxury car whose features had been put to vast testing and certified of performance that has enabled them over the years to set such high price value. But if a tire alignment could change and develop bubble if the car goes through a pothole, I am seriously wondering the kind of test they have done to certify it. How could I trust this car when I travel in snow? I am extremely disappointed with the car. I had once liked Audi so much that we did not look at any other brands hoping it would be truth in engineering as promised. But now I regret my decision.

2011 S Line Q7 WORST CAR EVER AND AUDI does not back products. At 30k miles had so many issues that was in shop over a month and had to pull engine. I asked Audi to trade it for me for a 2011 with similar Miles at no cost and they never responded. I went to Executive Office - They would not even address my question. All they asked was, is my car fixed. Did not address my request, a no would have been fine but instead - just ignored me. Joke Steve ** is not big on customer satisfaction. I beg you - go to Mercedes. GL is better vehicle and service is 1000 times better.