Audi ruined my paint job. I purchased a 2002 Audi Q3 four wheel drive. I have had my car serviced at Fort Worth Audi. I have spent several thousands of dollars on my car for service at the dealerships. On 12/14/11, I took my car to the Audi dealership for an engine light check. The issue/complaint is that my paint on the car is ruined. I took the car in; it was serviced and it came out with white splotches. The car did not look like it does when I took it in. I have pictures of the car taken in July of 2011. It shows the cars paint as being spotless. I did have an accident where the right rear fender was run into. Audi is saying that the company which worked on the fender ruined the overall paint job of the car and that they are not liable. The issue is that I took the car in for service, the car was dirty but it did not have the white splotches. Audi services the car, washes the car and it comes out with white oxidized splotches all over the car. I spoke to the manager and he says he is not responsible for the problem. I will end up getting a lawyer to work out the issue. The Audi manager says the paint is just oxidized due to age of car. However, the car could not have oxidized in the 3 days it was at the dealership. Something happened at this dealership.

2015 Audi A4 brakes are an embarrassment. Brakes squeak when cold or wet, not a little but enough to turn heads at stop signs and in parking garages. The dealers recommendation was to drive down the freeway at 65 or 70 mph and stomp on them engage the ABS. Great, safe advice - thanks Audi. Im glad to see that Audi has known about the issue dating back to (at least) 2012 from owner experience blogs - but pay their customers the same lip service in 2016 as they did four years ago were aware and were working on a solution. So much for Truth in Engineering.

Within the last 14 months, I faced for 3 times of spare parts fail: Gear box gasket changed on 14/10/10, leaked again on 15/12/11. Engine gasket changed on 6/10/10, changed again for leak on 20/01/11. Drivers window jack changed on 2/09/11 then broke again on 16/12/11.

I initially bought an Audi because of their quality and excellent engineering. However, I dont believe I will ever purchase another automobile from this manufacturer again. At 60000 miles my MMI system experienced a complete failure. The Navigation display would not come up, the radio wouldnt work, the navigation system completely failed. I took the car to the dealer here in Denver and was told the 5F MMI component would have to be replaced. Cost of the part $2200, $400 for labor. To say the least this is outrageous. Needless to say I am done with Audi, they are obviously not the reliable luxury cars I thought they were. Save your money! Dont patronize.

I leased an Audi A6 and turned it in one month early pull ahead lease for S5. Don’t get me wrong I love the actual car but the service has been a nightmare. Charging me so much money 5 months after I turned the car in. Trying to charge for excise tax that I paid but they applied to the actual car payments. In doing so when I did pull ahead deal instead of it looking like I had a car payment left it looked like I owed excise tax. After many calls and hours of my life I’ll never get back they acted like they figured it out. I made a pay off turn in settlement for the extra miles and thought it was over. Then I get a bill for excise tax in the mail. When I try to explain to the specific department they tell me they just received this bill from my city. I called the clerks office and they told me the excise tax for the A6 was sent in April 2018 and they are trying to make me pay it in April 2019. They lied over and over and after making the previous settlement and really still trying to collect excise tax I already paid them. Now I have to spend all kinds of time trying to get this dealt with, and no one will just make good on it. I was told BMW service is phenomenal... And I honestly wish I leased with someone else. Lesson learned... Never again.

2013 Audi A5 Convertible - Love this car! Great service from local Audi dealer.

We have had a 2015 Audi for the last 30000 miles. In this short time it seems that so many things are not meant to last. The tires need replaced, the windshield wipers are worn, and the brakes are squealing. We just found out that every time you replace brake pads you have to also replace the rotors - even if they arent damaged because they supposedly wear out in the same time frame. The maintenance costs are incredibly high and the parts dont seem to last long. Overall we are disappointed in the quality of the vehicle. If you buy one, expect a couple grand a year in maintenance in the first couple of years. We are concerned about whether these costs will skyrocket with age of the vehicle. We would recommend not only looking at initial cost of any vehicle but just as important the expected maintenance costs to keep up a vehicle, so you can make sure you get the expected level of quality in what you buy. We will not choose Audi again in the future.

I suggest you dont buy an Audi vehicle. My wife and I were both Audi people. She drives a 2015 Audi Q5 and I have a fully loaded 2014 A6. Both vehicles have had their maintenance done at the dealership. We just had to pay to have her pistons replaced on her Q5 due to the oil consumption issue (Google it). They have known about this defect and have settled a class action suit on earlier models. Rather than fix the problem, they are taking the position that oil consumption is normal and they have noted as such in their owners manual. My wife was at the point where we had to add oil every other week. The repair was over 4K. I am at the point where I am adding oil to my A6 although much less frequently but I am concerned about what is going on in the engine.I feel Audi is not standing behind their product. For the amount of money we paid for these vehicles, these engines should last longer. The maintenance on these vehicles is not cheap. To have an engine need that kind of repair after 5 years is ridiculous in this day and age. For it to be a common problem where they have a specific oil consumption test protocol at the dealership just shows you how common this is. I am sure it would be a huge expense for them to admit fault and resolve these issues. They have been fined for lying about issues with their diesel engines and they simply cant be trusted.So as much as we loved our vehicles, we are done with Audi. We will never own Audis again and our next cars will be something more reliable from a more reputable manufacturer. Not only are we sharing our story on multiple forums, we are telling all of our friends and co-workers about our experience with Audi. I am certain they have lost way more than the 4K it would have cost to cover the repair on my wifes Q5.

The 2018 Audi Q7 is quite possibly the best car on the road today. It is very solidly built, extremely quiet and comfortable, and handles like a sports car in highway traffic: no sway during quick lane-changes, is not prone to over-control. The 3.0 Quattro provides tremendous power despite the cars size and weight. Plus, the 18-inch wheels provide the driver a great view of traffic ahead, a big advantage when anticipating slow-downs and congestion. A pure pleasure to drive.

I have a new 2015 A3 Cabriolet and the top leaks every time it rains. Audi dealer is unable to duplicate so they are telling me Im out of luck. Sick of this car and Audi not wanting to own up and figure out a solution. Paid a ton of money and wish I would kept my 10 year old Chrysler. I will never buy another Audi. EXTREMELY DISAPPOINTED.

I have recently bought an Audi q7. Its a great looking car and is of a high spec with all the gadgets and mod cons. However I am having problems with what I think is the gear box. As I accelerate up to 2000 rpm there is a vibration and the car seems to shake until I get to 4000 rpm. Has anyone else had this problem? If so can you help me? Many thanks.

In 2007, I purchased a 2003 Audi convertible A4 - 3.0. A few months after purchasing the car with 40,000 miles on the car and 1 month after the warranty expired, the CVT transmission went out. I contacted the local Audi dealer after a lot of wrangling the dealer reluctantly advised Audi would help me with 50% of the repair cost. My portion of this bill was $2,800. 40,500 miles after the transmission was replaced, I need yet another transmission. I called the local Audi dealer and was told that they warrant these transmissions for only 1 year. I asked if Audi would cover a portion of the cost of another transmission and he said no. I called the Audi headquarters and again was told that they only guaranteed the transmissions for 1 year. The lady I spoke with told me that they covered my first transmission replacement at 75% of the cost (I was told 50% by the dealership) and by my calculations, if they covered 75%, then the replacement transmission cost was in the range of $11,200! Bottom line: Audi has a faulty CVT transmission and they should back their product. I realize nothing last forever, but three transmissions within 80,500 miles is ridiculous!

Vehicle (2016 A6 Quattro) has shut off while driving. Vehicle has shut off while at a stop light; would not immediately restart. Fiddled with the gears, put in park. Got vehicle to start after about 30-60 seconds. 30-60 seconds is a significant amount of time at a stop light that has just turned green. This has happened 3 times. Enter vehicle; start; put in reverse or drive to exit my driveway; car has shut off while attempting to exit driveway, 4 times; warning/Prompting me to put it in park. Brakes or rotors make a scratching noise; notice if driving close to a wall or median (to reflect the sound) when windows are down. Have had brakes checked by dealer multiple times and have been told they were fine. However, they make a constant noise. My parking sensor has been stuck in a position that makes vehicle think the passenger side front bumper is in contact with something. Will usually go back to normal by the next day. This has happened twice. Also has 2 recalls. 1 has not been completed. The other, the airbag recall, has been unable to be repaired. Dealer states they have not been sent the parts. This has been ongoing for months now.

I purchased the Audi Allroad 2001 in 2006 w/ 56,000 for 21,000. At 1st people took advantage for any type of repairs. Now I have someone honest. Car runs great w/ 160,000 mi. Self leveling suspension works great, no more bag problems and engine is strong. This is a luxury car in & out.

The A3 model comes with many included features that a lot of other makes are considered options. The driving experience is premium with total driver happiness. Some upgrades available on the website but were somewhat limited because of the many included features as standard equipment. A truly upscale car for the price. Seating for five passengers is the standard for this sedan. Although back seat seats five adults are more comfortable with two adults and perhaps one child.

My 2012 Audi A6 has intermittent side folding mirror problems - does not fold out and I sometimes do not realize until I am going 55 MPH down the freeway and need to switch lanes. I have taken it to TYSONS AUDI who is really Penske Automotive and they cannot duplicate the problem even though I have brought it to them in the failed state. Their service manager says we cant just fix it because AUDI will not pay us back LOL -- Shame on them. Would not recommend AUDI TYSONS at all.

I love the variety and theres so much more variety than other makes. It is so enjoyable and I have owned two different ones. It is a very attractive and sexy vehicle. People ask me all the time Where did you find such a beautiful car. Or they say your car is so beautiful. The upgrade is even more beautiful and the only reason why I havent upgraded is because I am so attached to the one I have now. But as far as upgrades, I have so many to choose from and each one is lovely. The car is also very spacious. Myself, my husband, and my three children all fit and we have taken it on family vacation and everyone is comfortable throughout the entire ride.

PSA: BUYERS BEWARE - My 2013 Audi Q5 began having issues at 82,000 miles. It has an oil consumption problem (sound familiar) that makes it a hazard to drive. I stopped using Audi North Austin a while back when they treated me poorly (scheduling, follow up, getting my vehicles service done on time). I used South Austin for a while until the same issues began (although I have never fought them on their overpriced non-sense). I did start taking it somewhere else however, when Audi wanted 4x more for my breaks. My vehicle has been at Audi South Austin for over 3 week now, because they want $6000 to fix it. I tried working with Audi USA when the issue began in August due to recommendation by my current garage. The representative that helped, seemed great, but my case got closed until the oil consumption part 2 test. When I went to reopen it Audi USA was a whole different thing. Since then, I have emailed, called, and initiated everything. Customer service has been exceptionally poor, and some even flat out rude. My vehicle is not under warranty, I purchased it from a private party, and I serviced it elsewhere. All things I understand are not ideal in Audis eyes, however the exceptionally poor customer service and that I could provide ALL of those records, and that this has been an issue in the past with Audi USA vehicles (although theyre stance is this is just a coincidence because its not the same one from the class action suit) is why Im putting this out there. This isnt really me, but I feel cheated and taken advantage of and I think Audi USA should hear about how theyre putting people out, and I think people should know how Audi USA is doing people. Again, buyers beware, especially 3rd party. They dont care. Even if its your safety.

Buyer Beware!!! These cars have transmissions and clutch issues!!! I purchased a 2021 brand new off the lot with only 6 miles and 5 months later I started having transmission issues barely escaping off the highway alive when the car decided to shut down on me. The engine light came on stating that I had transmission failure and it completely shut off after I barely made it off onto the ramp, luckily I was near an exit, otherwise it would have shut down on the highway. People please read up on Audi’s and their transmission issues before purchasing!!! Because the dealership will be of no service to you once the car starts to fail, they are in the business of making money!!!

Audi TT transmission failure after only 7500 miles. Eighteen days in the shop to repair. While there, the dealer scratched my pristine car and drove it through paint, which covered the wheels, wheel wells and much of the car and then denied they did so to escape liability. The service manager lacks tact and credence and was quite combative. Stay away from this dealership! Audi customer care is a contradiction in terms.

I have audi Q5 and I really love my car but the agent here in Egypt, they are terrible. For the usual car Service they are less than fine. Last summer I had a damage on my car and they took it to repair. After three weeks they call or I call and they told me that they dont have this Spare part. It took about two more months or more to repair it. Two days ago my back door window was broken while someone was stolen the car. Second day I call and ask about the glass they told me within two hours will answer you. That was yesterday morning till now nobody call and I am with my glass broken trying to find it anywhere else to buy it. Really they are terrible agent.

Brand new 2024 Audi A6 TDI - I have 6000 km and there are a few things that I dont like about the car but will not mention them as I should have been more detail-oriented when I tested the car. You should never rush into buying an car unless it meets ALL your safety requirements. What I am complaining about has to do with the brakes. They grab when you have almost stopped. They seem to stick when they are wet. They make a sound as though the pads and caliper are stuck. If you slowly pull out with your foot still on the brake, they make a God-awful sound. And that is when they are dry. When wet, you talk rep your life into your hands with these brakes. They really stick and the sounds are horrible.If I am wearing a soft sporty shoe, I still cannot bring the car to a smooth stop. Forget about it with firmer dress shoes. Its a horrible experience. Guess what? They just gave me a loaner, after I complained about the brakes. It had 400 KM on the odometer and the brakes did the very same thing? They told me that it had to do with some brake technology. I say nonsense. This appears to be an endemic problem. Its unpleasant and dangerous.

I own an Audi A4 Quattro that with less than 60.000 miles started with a metallic sound from the front wheels, it turned out that the bearings had to be replaced... I had a extended warranty which Audi refused to honor. It is very disturbing that a company that is so proud of their 4-wheel drive would have such premature problems with their wheel bearings. To add insult to injury, the dealer had not updated the history of the car with the repairs done, the brand said there must have been internet problems. To me, it seems like a deliberate effort to hide problems that may affect other owner, which is the reason I am posting this complaint to ConsumerAffairs.

I have an Audi TT Quattro. I have had problems with the instrument cluster for a while. Finally, the center window went out or shall I say, the words are broken and you cannot read them. It was off and on for a while then it went out. I had my Audi in for service. I asked the dealer and I was told there was a recall on that problem. As I search, there are many people having the same problem. My problem is that the recall is over. I didnt get a recall notice. Is there anything I can do to get the instrument cluster repaired? So far, this is the second Audi I owned and the A6 seems to be fine. Please help me.

This brand offers a whole assortment of different models. Absolutely everyone needs to purchase one. These cars have very distinct and beautiful features, new models include touch screens and awesome radio, beautiful leather seats, and the engine is wonderful. The car is beautiful on the outside too. There are lots of different upgrades and personalization. Some of the upgrades would include a touch screen, an awesome radio system, upgrade to leather seats and touch screen radio system, upgrades the engine. Also the passenger capacity is awesome, for a sporty car, this thing is just so great. You can fit you and your neighbors family in this thing. You would think that there would not be too much room because of the sportiness but there sure is.

I purchased this car 4 years ago from a friend who purchased it new. It had around 4,000 miles when I got it and in 4 years I put roughly 10,000 miles on the car and serviced it regularly. At around 14,000 miles in June of this year the car started blowing an excessive amount of bluish smoke from the exhaust so I took the car in to the dealership thinking they over filled the oil during an oil change. After 3 weeks of back and forth they tell me it needs a head gasket to my complete amazement. I explained to them that is impossible considering the car has never over heated, never asked for coolant and always ran at the same temp but they insisted. I naturally went online and began combing through message boards blogs and reviews discovering that there has been many documented FACTORY defects in this type of engine and the only way to fix it is to replace the engine. I passed this information along to the local Audi dealer and they stated the FACTORY rep says this is the fix and after raising hell they charged me $600 and fixed it. After 2-3 weeks I get the car back and day 1 the same problem pops up again just as I knew it would so I called the Audi dealer and took the car back. Roughly 1 week after they had it I received a call from them to inform me the car needs a new engine to the tune of roughly $30,000 and of course I called Audi North America explained my problems and obvious anger and concern as to how my $150,000 car needs a new engine at 14,000 miles and they of course were super nice explained they will do what they can to help and would get back to me. The dealer calls me several days later and says the Factory is willing to cut you a break and fix it for $5,600!!!!! Wow thank you sooo much so generous of you to charge me $6,000 to replace a defective engine you built that was destined to fail from the assembly line. Small back story....I purchased a 2007 Gallardo brand new with 0 miles in 2007 and at 103 miles the crank shaft sensor went bad and it sat in the shop for 3 months waiting for the part to come in (same company). Terrible customer service - obviously hate repeat customers. And if it costs them money would rather not help you. Mercedes Lexus Toyota would have stood behind their product where Audi refuses to do so!

I bought an Audi A4 2010 model. It was great at first. Then, after a week, my power window got stuck. Since then, there are a lot of problems coming from the car. Sounds came from the front right tire that even your service center could not detect, engine jerking, all four tires nearly burst as the service and maintenance did not have my car checked properly during my car service time, and a lot more. All I’m doing now is keep on spending on the maintenance. And the service center here in Glenmarie, Malaysia always makes me wait and don’t always solve the problem.What are you selling, Audi? Is it your car technology that you said is better than the rest or are you selling your parts and services? Does buying an Audi means that I have to spend more on maintaining or I don’t have to worry about anything? Now, the lock sensor does not work. Please do something, Audi, as I am getting fed up with your brand! To me, Audi did not deliver whatever they promised in their advertisement. That’s the worst lie towards consumer.

06 a4 power steering rack - Had my power steering rack replaced in July 2014 at the dealer and this July 2015 it went again. It cost $2100 for the job and then expect me to pay another $2100 again on top of all the routine maintenance. Worst service, even worse reliability. This car has let me down every time. Do yourself a favor and NEVER buy an Audi.

Ive purchased a brand new 2013 Audi S5 Cabriolet and took delivery from dealership in middle of 2012 with 4 years/50k warranty. 22 months into the ownership (at 9,500 driven miles) car started to pull to the side and required a wheel alignment at a cost of over $550. I was told that although the mileage was low, this wheel alignment is considered normal wear and tear. Although I strongly disagreed, I ended-up paying for it. Last week while driving, my front left tire completely deflated. After removing the tire in order to replace it with a spare I noticed that the inner part of rubber is showing steal metal belts. Next day I took the car to dealership and was told that:a) Car needs another wheel alignment (it currently has 19,300 miles on it). b) All 4 tires are under 3/32 (as measured by Audi Service Consultant) and need replacement even though they are rated for 50k. Since the car is still under warranty and since this is very odd that another alignments is needed and that I also now need to replace 50k rated tires on a car with 19,300 miles on it I called Audi Corporate office and opened a Case # ** with request for FULL reimbursement of expenses.Unfortunately Audi decided to decline my request, citing wear and tear. Im beyond of being disappointed and strongly disagree that this is normal wear and tear. After consulting with my legal counselor who has advised me that I have over 90% chance of successfully getting Audi to reimburse me for wheel alignment and tires and therefore, in addition to filing this complaint with bbb.org I will also be taking Audi to Small Claims court and will publish verdict with details of the case on as many blog sites as I can find. After all Im certain that Im not the only customer with similar problem and will make other consumers aware of possible issues/pitfalls they may be facing if they buy an Audi! Lack of responsibility by Audi after selling a luxury and expensive automobile in unacceptable and will not go unchallenged.

My purchase day was overshadowed by joy of buying a car, failing to see that Audi was not about the purchaser nor providing all 10s service. What has really maddened me today is I get a call I am thinking is a survey of my recent servicing, only to get hung up on, unable to express my concerns due to lack of professional communication. I thought I was saying yes to the rep saying all my information correctly. But after being hung up on, it left me wondering what was the call about. Not even a goodbye, thank you. Audi wants buyers to think they are for satisfaction but they only do things that is necessary just to say they have done it because they dont care if they have met the goal or provided customer satisfaction. I have been battling with them ever since my purchase but my concerns are not what they care to hear. I had to have a second delivery in which even direct, specified, unsatisfactory issues were not even addressed that I had pointed out in a written response. I wish I would have took my business elsewhere. Sometimes I wonder the true value of the whole deal.I wish there was another rep I could make a formal complaint to but I am going to keep long for that. It almost seems as if a $60,000 price means nothing to the dealer about committing to satisfaction. I have had a repair done and the console piece pop right off the next day, which clearly was not attached properly, only to have the same issue serviced again in less than 2 months. I see why people buy BMW and Mercedes. The service is better, the agreement is firm, and you are not judged. They make it known to please give us all 10s on the survey at Greensboro Audi but they are less than 6. I like my car but the way I feel about how they treat me, sometimes I just want to sell it back just to rid myself of the association with Audi.

Bought my wife a Q7 and were really enjoying it. It has a lot of great technology. Our son just got his learners permit and has been practicing with my wife in the passenger seat. We have a clay pot near the corner of our garage door that hides the garden hose. My son misjudged the 90 degree turn from our driveway into the garage and hit the pot. His speed was less than 5 miles per hour. The pot suffered no damage (if you get really close, you can see that there is a small stripe of the glazing that has lost a little of its sheen). The Q7, however, fell apart. I had no idea that the bumper and several of the front panels are only held on by clips. Also, some of the electronic sensors for the active cruise control were knocked out of adjustment. Total cost to repair the very fragile Q7 was $4,656.47. I cant imagine how costly the damage would have been if the Q7 was actually involved in a real accident with another vehicle. This is beyond a glass chin. Would its passengers even be safe considering that it falls apart so easily? Consider yourself warned and stay far away.

The car is constantly in for service. 25 trips to dealer in 4 years. Towed 6 times. AC at 3k broke, door handle for $600, Audi lied about oiling issue, and after national class action, they did a poor job of repairing motor. Timing chain sent 3 codes while under warranty and they cleared and sent us home. At 28k/98k miles, the timing chain failed and the engine repairs were $14k... Audi did not handle our requests very well. After a lot of patience, they only offered to sell us another Audi. Only to say our $50k car was worth $5500 with 98k miles. Great looking car, Audi just isnt worth the poor service issues...

Purchased a Q7 and is still under warranty and it has an exhaust leak and Audi claims its not covered under the factory warranty. This is a new car still under warranty and they wont cover it. Buyer Beware. Dont buy an Audi and expect warranty work to be covered.

I am leasing a Audi A7. I love it. BUT recently I had a 2019 loaner and they redesigned the shift and it’s flat out dangerous. They made the park a button in the soft. So when you naturally move your shift to “park” it’s now reverse. I didn’t know this on the loaner. Upon putting it in “park” I almost hit someone because it was actually reverse and I was going about my business of gathering my purse and water bottle. They should make the first gear neutral then reverse then drive. It just doesn’t make sense to me. Yes you can get used to it but when your husband or kids borrow the car and aren’t used to it...it can be dangerous. So I am very likely not getting another Audi as this shift design is permanent. Now...I love my 2018 with the old shift. It’s comfy and rideable like a dream. She is beautiful and I get lots of compliments daily. Technology is amazing. If they change the shift design when my lease is up I would likely lease another. I have had great service and the dealership is beautiful with great amenities.

The issue that I have experienced was: 1.5 months back I had my 5 year old Audi A3 cut out on the motorway due to the engine mis-firing. I had RAC tow the car into Audi Nottingham where they said one of the injectors had failed which caused fuel to enter into the engine and cause this issue. I paid £1200 to get this fixed. A month later the car cut out again with the exact same symptoms, so I had it taken into Audi Sheffield. After having the car for 2 weeks they are still not able to re-produce the failure but can confirm from the vehicle computer system that the engine is mis-firing. After buying a premium car, and having it taken only to an Audi dealer for any services/repairs it is really disappointing to experience first hand the lack of quality with both the car and the service received. It occurred on: 11/06/2019.This meant that I was put in danger by the engine cutting off on the motorway. I was left without a car for 2 weeks during the initial breakdown. I was left without a car for another 2 weeks during the second week. I have lost all confidence in the car, the Audi group and the capability of the Audi technicians who are meant to be the best at what they do. I would like Audi to take ownership for selling me a car with a faulty engine and actually get it fixed. There comes a time when they need to stop looking for every excuse as to why the car engine is failing and look into what is causing the engines to fail in a car that is 5 years old with 60K miles on the clock. This is the most disappointed I have ever been with a car company or the services I have received from any car OEM! I look forward to your prompt response on this matter.

My wife loves this 2012 A4. We bought it new in 2012. Its great looking (black on black), drives well and has plenty of room plus its a manual transmission model, a requirement for her. Issues include a weird bug in the emissions control system which causes the engine check light to come on intermittently when she fills it up with gas and a finicky air flow meter which needs cleaning frequently. Its been in the shop four times for the intermittent check engine light with a lot of expense and no result. We just live with it. Another annoyance are the constant Emails and Snail mails we received advising us to trade the car in on a new one from Audi.The trade in offers were well below Kelly blue book trade in value and wouldnt stop coming although I continuously asked the senders to cease sending them. Also, Audi no longer provides a manual transmission so the offer is pretty much moot to begin with. Last, the service costs are way to high even in the warranty period and the only people that can turn off the maintenance reminder is the dealership. In conclusion, its great looking and driving car with a dubious fuel delivery system and really poor support from the dealership and Audi of North America.

The Audi A6 is a great vehicle to drive and its fantastic on the road. I have driven it to Tucson, Dallas, Oklahoma City and Naples, FL and it handles very nice.

I owned a Q5. I bought it for less than 2 years with numerous problems. First, engine consumed too much engine oil; and apparently, it was due to piston ring problems. Its sent to workshop for 3-4 times for engine oil measurement, and finally, I had to leave the car for more than a month and had to quarrel for courtesy car. Car was OK for a few months, and then last month, it has gearbox malfunction. I think its megatronic(?) defect. I was asked to wait for 3 days as part was supposed to come from Singapore, and I ended up waiting for 2 weeks. When they called, they tried to give me an appointment which was 2 weeks later, until I screamed at them!I sent in the car a few days ago, and again, I dont ever expect to have a courtesy car like I used to enjoy from BMW. Whats amazing? Well, car is under warranty, but sorry, no courtesy car. They changed the megatronic plus rendered the 60,000km service. I left the car for 1 week. I just called to report another 2 minor problems, cigarette lighter not working and seat adjuster not working. Their answer was You need to wait longer, because you report additional problems. if you want your car back, then send in another time for these two problems! What can I do? Its not the technicians fault but the companys! They only know how to sell but dont care the service! Typical management! The problem all started with them not caring or hiring more technicians to handle the service and repair. So many cars got problems, but so few technicians are working on them. There are so many Audi users who are facing the same problem, in case you dont know or dont care! Its not worth paying so much for this kind of experience.

I am a new Audi customer and definitely did not expect this company to be so incompetent. First off, the app is a joke. It doesnt really do anything useful so we never use it. I also had a hard time connecting my Audi account to Audi Financial Service in order to set up an auto-pay. I tried numerous times but the website seemed to have an issue all the time. When I called the customer service to get help, there was a long wait about 20-30min in a Thursday morning around 9am PST, which shouldnt be the busiest time of the day or the week, and the representative who came on the line was very disrespectful and not helpful. He sounded like a high-school kid who wasnt motivated to do anything at all. So the only way at this moment to set up an auto-pay is to fill out the paperwork and mail it to Audi. Unbelievably old school. Ive only owned the car for 3-4 months but already regret it. Ive owned a few cars in the past from different makes, but Audi is definitely the worst.

It has been my greatest misfortune to have bought an Audi A4. Early on we recognized that we had two problems: one was the ever changing and replacing of the fuel pump and the second was the sludge problem. The first recognition of the sludge problem was on March 18, 2008. This receipt I have. It said Rich found possible oil sludge problem. We then visited Life Quality automobiles of Bay Ridge again on September of 2008 and November of 2008. On one of these dates we paid close to $6000 to fix the sludge problem. The receipt that I do have for 3/18/2008. We also have a service and change of oil at the Audi service center Life Quality.All service and oil changes have been made at Zumbach when were living in NYC. Then Life Quality and Audi of Brooklyn when we moved to Brooklyn.I dont have the receipt for September or November of 2008. I never thought that I would need it for a future claim. I went to the offices of Audi of Brooklyn in May of 2011 to try and get copies of the work but since they bought out Life Quality of Bay Ridge, they only kept the receipts for 2 years and they destroyed any receipts that would have been in my file. Their computer system shows I was in on those two months but they cannot see the details of those days.Once we did pay for the sludge problem, we were under a new 8-year warranty. In June 23, 2009, I was at Audi of Brooklyn and the sludge problem occurred again. I do have this receipt and they fixed the problem again; but since we were covered under the warranty, we did not pay this time.It has been painful monetarily to own an Audi. This sludge problem is ongoing and recurring. To ask me for copies of receipts after three years is unfair. In September of 2008 I had just moved into my new house in Brooklyn and I had just given birth to my son. It is understandable that some papers would have been misplaced.I would like to be reimbursed for my hardship with this car and the funds I paid to fix the initial sludge problem. The car right now has a sludge problem. I can’t keep fixing this problem; it is annoying. I really feel that I received a damaged engine and I would like Audi to replace it with a new or used undamaged engine. It is more costly for them to have to keep fixing an ongoing recurring problem.I am enclosing all and any of the receipts I do have. Replace my engine and reimburse for sludge costs.

Before taking possession I told the salesman (not mine-he was not in the day of pick up) that the interior wood was wrong. I had proof that a change order had gone through but was told I had to take the vehicle which I had been quite excited about. The Manager was also out so I contacted the dealership the next day. To no avail. I got in touch with Audi in Michigan where they have a special unit Called Flagship since my car the A8L is considered Audis Flagship vehicle. I sent them all the information including a copy of the verified change order. I wanted them to change the wood or vehicle. I got nothing and what should have been an exciting purchase and experience has caused me to regret going Audi.

Audi Sedan A4 comes in a variety of colors including black, gray, white, and many more. Good fuel mileage and has a nice kick to it. Very comfortable as well. It has four doors surrounding the car, two mirrors with great rear view. Very sleek and aerodynamic showing the great amount of time to make it. Trunk is a hatch. You can get leather seats and customize the cabin to have various options such as extra features in the entertainment system. You can have four to five people inside. It is kind of a tight squeeze due to the low surface area but there is a lot of room for your feet and it had huge area in the back for storage as it does in the main passenger area.

I bought a 2002 Audi and it was slightly used when I bought it, but in excellent condition. However, after several trips to the Audi dealer for repairs, my car caught on fire under the dashboard (electrical fire). I began to search the internet to see what I could possibly do and to find out if there had been other experiences like mine. Fortunately, I did and found out not only there had been more cases similar to mine, but that they had had serious issues over the years with Audi cars catching on fire.

2017 Audi A3 under 45k miles needs a brand new fuel canister and a NEW TRANSMISSION! The Factory warranty expired less than a month ago but I was in quarantine on top of sky high Covid cases. Dealership has had my car now for 2 weeks and sent an estimate for $10,800+. Then had the nerve to say they would cover half!! Like what! Half?? I’m mind blown that this can even be an issue on this new of a car, but it’s even more mind boggling that its an AUDI. They use to be my favorite brand. I’m afraid to even get this car back as it’s obviously a lemon, and it doesn’t seem like they will stand behind it.

I bought a 2009 A4 2.0T Quattro and it was a problem from day 1. The car was consuming so much oil! At its worst it was doing 1ltr every 120km. When I took it to the Audi service shop, they blatantly lied to me after doing a service and check, and said nothing was wrong and perhaps I should buy a new sensor. I kept going back and kept getting the same spiel. Anyways the car engine has died and they are quoting me 10k to rebuild the motor. I told Audi Australia that I have done my research and am aware of the recalls, and class action lawsuit against them for the flawed motor but they are still refusing to do anything about it. Im left with a useless car, back on the bus and frustrated! Does anyone else have any ideas or helpful suggestions where to go from here??

I own a 2014 Audi Q5 TDI that I had driven from Pensacola Florida to Kansas City Missouri to see relatives. During weekend of June 13 a warning came on dash of AdBlue fault, car will not restart in 400 miles. I called Molle Audi in Kansas City first thing Monday to try get car in for check and repair if necessary. I was told they had no appointment openings but they would try to work it in as quickly as possible. I informed them I MUST have car back the next week as I planned to drive back to Florida. After not hearing anything for two days, I called them on Thursday for status. They had not touched it and said they would try the next day. They did not touch it that day but promised they would get it the next Monday. It had sat for an entire week even though they knew I needed it urgently. Monday they did diagnose it as bad AdBlue pump and absolute soonest they could get it in would be Friday the 19th. I was told Audi policy was to not expedite shipments for any reason. The car did finally get repaired and I received it on Tuesday June 30. My complaint is that they do not care whatsoever about customer needs and will do exactly what they want when they want no matter the situation. I will NEVER darken the doors of that dealer again, nor will I ever purchase any German brand auto due to their arrogant, insensitive attitudes and business practices.

We had a horrible experience with the Q7 TDI Diesel Buyback program (2012 Audi). The process was long, hard to figure out and not very customer service friendly. I felt I was treated like I did something wrong. All I did was buy a Turbo Diesel Audi. My family of 4 were left without a car for 3 days, before we had our buyback money to buy a new car as we only have 1 for all of us. Everyone was rude to deal with. When you spend this amount of money on a car you expect a certain level of customer service, we did not get treated well. I would not recommend Audi to anyone I know. And I will not buy another Audi.

Do not buy cars from Audi Las Vegas. They are liar and receiving customers they make my husband sign on paper that he didnt understand what it means because it doesnt speak English. They told him one thing and then lie and there and the manager is the biggest liar of them all. And when you go to Audi customer service support they cannot help you. They tell you to go back to the agency that Full of liars.

Audi of North America gets an F for customer service. I had the worst experience ever dealing with their representative over a new Q5 I purchased. Two phone calls (ended nowhere), I escalated the issue to a supervisor who not surprising was same useless when it comes to settling disputes between the customer and the dealer. The car came with a license plate cover on the front grill, but my state does not mandate/issue a front license plate and the grill. There are two big holes that cannot be covered by a license plate. Audi refused to replace the bracket with one that does not have the license cover despite their promise at the dealership that they would switch it. I am done with the brand!

Ive been the owner of several Audi motor cars. I idealize the style and implied quality. I purchased my current car new. 2006 A4 2.0T S-Line. Ive been the only driver. The vehicle has 72K miles and now 10 years old. Its always parked in a garage at home, work and the airport. The point is the car is pristine. I was made aware of a problem that the Audi 2.0T engine was having with certain series of VINs. The years ranges 2005 to 2008. The supplier of the forged metal cam shafts identified a quality defect in the hardening process. There are blogs and details with VIN on the web and some vague messages from Audi confirming the problem and series numbers and warranty extension 10 years or 120k miles.As you might have surmised by now my 2006 A4 2.0T S-Line, broke down on the highway on a Sunday and needed to be towed to my local German Autowerkes shop. Audi was not going to pay for the tow 30 miles away and offered no assurance that the car falls under the extended warranty. I had to get the car repaired and which totaled $5,200. I thought AudiCare would be reasonable and offer some form of assistance. After 2 weeks back and forth with Kimberly a well trained bad news breaker of sorry sucker and thanks for being an Audi customer, she did indicate in guilt that I might have gotten help if I took it to the Audi dealer and pay $2K more. So long story short if you plan on keeping an Audi more than 3 years, dont.

I leased an Audi A6 and just from the first day the car trembles heavily when I turned it on, and also at low speed it accelerates erratically, took it to the dealer at North Miami and they check the car and states that the car perform like similar vehicles of his class. My second complaint is that braking in high speed is poorly responsive and apparently the brakes are also fine. Called Audi Financial services and if I want to transfer my lease my name have to stay in the lease. I really have to accept I made a huge mistake to switch from my BMW to Audi.

I bought my 1996 Audi A4 in 2009. At the start of 2010, I took my car to (Audi Artarmon, NSW) because I was experiencing erratic revving quite seriously. Audi Artarmon cleaned my fuel system and assured me that the problem was now fixed. However, as soon as I drove my vehicle from the servicing center, the problem still existed so that was ($1,500) down the drain. It took some complaining but I eventually got a full refund. I then moved to the Gold Coast where I decided to take it to (Audi Gold Coast Center). They advised me of a few reasons for the problem and told me that they could fix the problem.After picking my car up and driving it down the Gold Coast highway for 5 minutes, my car completely broke down and whilst I was on the phone to the servicing manager, he was shouting at me trying to say that it was not their problem and that these things just happen. So I sorted out a tow truck myself and paid for a taxi to get myself home. The car got towed back to Audi. The next day, they advised me that I needed a new throttle body at a cost of $1,000, but was advised that the cost would be taken care of due to what had happened. I went to pick my car up after the work had been done and the servicing manager started to demand that I pay for the work done to my car or else I would not be allowed to drive it away.I then had to rush to the bank before it closed and made a withdrawal in order to pay the prick of a manager. After all of this, it was no wonder that nothing had even remotely changed with the performance of my car! I had to move to Mackay (1000kms north) so I drove my car up, however, my fuel gauge stopped operating and the car was being very erratic with its revs. I did make it to Mackay though by guessing my fuel consumption. After more complaints, I eventually got a refund from Gold Coast Audi, as if they were trying to pay me to keep quiet. The last straw came when I moved to Newcastle (NSW). I drove my car down from Mackay, which was a long trip but my vehicle seemed to take it very well. My car did not start the next day so I decided to take it to Newcastle Audi Center where they told me I needed a new fuel pump, which would cost $900. I decided to get an independent mechanic to replace my fuel pump for half the price.However, somehow that mechanic did something to my cars immobilizer and I was forced to have it towed back to (Newcastle Audi), which was quite embarrassing. I was advised by Newcastle Audi that I needed a new engine control unit which would cost $3,000. I agreed to have this done as I needed my car. After a few months of trying to come up with the money, I finally had enough to pay for my vehicle. Upon picking my car up, I noticed that the whole dashboard insert was not working at all (speedometer, tacho, fuel gauge) and I asked them why. However, the servicing manager refused to take any responsibility and angrily denied any wrongdoing. The service I received from Newcastle Audi was absolutely appalling. For anyone who has any intention on buying an Audi of any sort, get ready for ignorant fat cats who think that they are above you and can talk down to you. I am so fed up with Audi, all they care about is money. Even the Audi Australia head office doesnt seem to care at all.My car has been undriveable for almost a year now, yet those ** are probably living it up with their fat checks. I am giving my 1996 Audi to a wrecker now. I paid $7,000 for it 3 years ago but I simply have no more energy, money or time to put up with the thieves that Audi are.

Car started burning oil at 95,000 miles. Dealer says they have never heard of the problem (but this is obviously not true because there are online complaints on this very issue). We usually keep our cars 150,00 miles and have done all the required maintenance and repairs (by the local dealer). Selling the car - wont buy another Audi. Very disappointed in Audi. They should do a recall and fix these problems.

Evidently this problem is well known now and we are looking at an engine replacement as a result of a failed timing chain tensioner and the jumping of the chain. The class action lawsuit and settlement only entitled claims if made prior to Jan 25, 2019, which makes no sense given the issue continues to plaque owners of these vehicles. The treatment of this issue represents gross negligence by Audi. Why, in the case of the excessive oil consumption issue, will they pay $4k to execute a stage 2 overhaul of the engine and at the same time, with regard to catastrophic engine failure, not to the same next right thing?? This is really funny - we had the issue with the oil consumption fixed in the present failed engine. I wonder if well have the same issue with a new (used) engine with an updated tensioner and new chain?

Bought a certified pre-owned 2009 Audi A4 Quattro 2.0 in December 2010 and within two weeks the oil light came on. Brought it back for service, thought it was a simple oversight and that it had been fixed. Little did we know then how that yellow check oil light would come to dominate our lives, limit our use and enjoyment of the car, and empty our wallets. Within the first three years we had the car serviced so many times for excessive oil consumption that we finally took to the internet and found we werent the only ones with this issue. After 43,000 miles and countless service visits, we demanded that Audi rectify the problem and (because the car was still under warranty), they replaced the pistons and rings at no cost.Fast forward two years to December 2015, and, at 91,000 miles (just outside of warranty, of course) an ominous turn off engine immediately and check oil warning appeared on the dashboard. Brought the car in for service right away and found that the engine had a leaking intake manifold. Dealer replaced manifold at cost of $1K. One week later, check engine light went on. Brought the car back to Audi and this time, the water pump needed replacing (another $1K). A few days later, that ominous turn off engine immediately and check oil warning appeared again. Brought the car back YET AGAIN. Service department informed us that they had found metal shavings in the engine pan, indicating that engine parts were grating and the engine was compromised. They told us that we needed an entirely new engine, at a cost of almost $11,000!! We were livid. Dealer went to Audi North America and they offered to pay for half. Now we are stuck with a dead car and the prospect of having to pay another $5300 (for a total of $7300 since December) to make what is now a lemon drivable. We believe that Audi should take full ownership of this, as they replaced the pistons and rings on an engine that they knew was faulty. And, we are left wondering if the replacement of the intake manifold parts somehow compromised the engine, resulting in the engine failure (the timing of the engine failure was just a bit too coincidental). We bought this car for what we thought was exceptional Audi performance, reliability and service. Its unbelievable to see here how many others have suffered the same substandard customer service for what is clearly an inferior, shoddily manufactured car. Perhaps theres another class action suit against Audi- this time for engine failure- waiting to be brought to light. My hope is that by writing this, others will steer clear of all Audi cars, both new and used. Maybe once Audis bottom line is affected, theyll start paying more attention to quality control and the real people who drive their cars.

I have an 09 Audi S5 (115K miles) and am absolutely pissed at my owning experience. I, like all other defective FSI engines built during this time, have been experiencing major issues ALL related to carbon build-up. The car has been in the shop 5 times in the last two years because of carbon buildup related issues and has cost me thousands of dollars. Audi refuses to give me a good answer on why my car does not fall under the extended emissions warranty (that they have issued for other VINs with the same problem) and cover all costs related to carbon cleaning for up to 10 years/120K.Audi has no interest in keeping their most core customer base of S owners happy and does not care about keeping their loyalty. The bifurcation of the dealerships, Audi America, and Audi AG has made this even more of a headache. The dealership says they cant do anything until Audi tells them they can, even though they state it is the same problem in my car that is inherent in the cars they have issued an extended warranty. Audi Direct cant tell me anything technical on why my car does not fall under the extended warranty umbrella other than looking at a list of VINs and saying they cant do anything. NO ONE can give me a good explanation.It seems Audi has no interest in actually doing what is RIGHT, no matter the evidence presented to them and owners have no recourse. Its obvious Audi does not give a damn about their customer base once a car is sold. Sadly it seems most class action lawsuits with these problems also exclude S5s. This is mainly because there just werent enough sold for them to care to issue warranties or adjustments while there were many more As & Qs sold with the same problem that they HAD to do something about or risk legal action from a large group of owners. I just want an engineer to tell me how my engine issues are different than the other FSI engines with the same problems. HOW?! What will it take for Audi to DO WHAT IS RIGHT and make us S5 owners whole? ?

I drive private for 10 years a Audi a4, now I will build a stretch Limousine from the Audi a4. Course it is one of the best cars I ever had... So I hope I can find a Limousine builder who can a a4 into a 8+1 persons Limousine for the European market.

Audi is a beautiful car. It is stylish and has a ton of luxury real leather but sometimes stains show up a lot which is hard because I dont like my kids sitting on stains. It can hold many people up to about 5. You can control everything to the leather color, texture, and the exterior.

This brand has a fairly wide variety of models. Including Audi A3 Sedan, Audi Q3, Audi A4, Audi A3 Cabriolet and many more exclusive and family cars. The variety of models range from sedan to cabriolet. I had the Audi A3 Cabriolet, it was a beautiful cobalt blue. It had a nice range of features. Mine was a standard wheel drive. The stereo was very nice as well. You can option this beautiful car out to your hearts content. You can add a turbo, choose your color, change stock stereo set and much more. The capacity in my car was good. However, I would imagine a sedan being much more spacious and better for family than my cabriolet. My cabriolet had enough room for myself and my school supplies, however.

There are several class action lawsuits on this exact issue. I have a Q5 that the engine blew up recently due to a hydraulic tensioning of the timing belt causing the belt to stretch, thus slipping on the sprocket. The valve crashes into the piston, destroying the engine. When I brought it to the dealer with 62K miles, they said Tough. Its your problem as it is out of warranty. I asked if they were saying that I was ** and they said yeah, in other words. The repair cost is $10,000.A high end Audi SUV not lasting >65k miles due to a fundamental design flaw and them literally saying youre screwed... Wow! Im trying to get the word out to anyone and everyone to warn them against anything Audi or VW. It is fundamentally flawed and they just dont care. This is exemplified by the lawsuit that they just settled on the diesel cover up.

The vehicle has never missed a service and yet it has had issues since the very first week it was purchased new from Audi Centre Perth in May 2010 for just over $100,000.00. See the History of excess oil consumption which is ongoing, gearbox malfunction at 62,000km, and now the catastrophic engine failure at 102,000km, due to the faulty timing chain tensioner.The most disappointing thing of all is that once you actually begin to investigate these issues it is very clear to see that Audi were well aware of these issues all along. In fact, only after legal action in the USA, they agreed to rectify these issues at no cost to owners. The oil issue is covered for an extended 8 years or 88,000 miles for 3 options of rectification, and the engine failure due to the faulty timing chain tensioner is covered for 10 years or 100,000 miles with a replacement of the engine.However by far the worst part that I find completely outrageous is the fact that there was a recall in the USA of all vehicles with this engine type to replace the faulty Timing Chain tensioner due to the significant number of engines having to be replaced, yet Audi Australia failed to even advise owners of the high probability of a catastrophic engine failure. The lack of disclosure to Australian owners denied them and me the option of even paying for a replacement tensioner, at a much smaller cost, and prevent what appears to be the inevitable engine failure and the significant cost to rectify that. The exact situation that I find myself in now.The failure of Audi Australia and the Audi Service Centre to inform me at any stage that there was a known defect in the timing chain tensioner, and advise me that it would be wise to replace it at a small cost now, rather than be left with an enormous unexpected cost down the track. The cost is one thing however the absolute inconvenience of the vehicle being off the road for 3 weeks now, combined with having to hire a car and not being offered a loan car after 3 weeks, is also unacceptable.

I had an Audi Q5 and it had navigation moon roof, all wheel drive, fast. It had heated seats and I loved the car. It also had 20 inch wheels and was silver and black in the inside. The rugs were all weather and it was great in the snow. It had the S line which is a faster model and better options on the inside of the vehicle. I would of liked it in white but they did not have it. But it fit about 7 people good. 2 in the front and 4 in the back. My kids loved this vehicle. It drove everyone around perfect. It was comfortable. This vehicle I recommend to anyone. My family purchased one.

My 5 year old Audi A5 with 54,000 miles needs a new engine due to Audi having fitted a faulty cam shaft adjuster and faulty piston rings. I was getting 200 miles to a litre of oil and the top of the engine being starved of oil due to the faulty cam shaft adjuster. My cars worth £11000 approx. The engine replacement is almost £12000. Having contacted customer services who said theyll try and help with the costs and have now said they wont. The dealer has managed to reduce the cost to £10,250. Im convinced its due to the above mentioned fault recall code 15d6. Im told you cant determine when that engine was made to clarify this. I just thought Id be shown a bit more goodwill as the cars only 5 years old.

Do not ever ever ever purchase or lease an Audi! Heres my nightmare: back in 2010 my then husband leased an Audi in my name (the joys of marriage). About one year into the lease, we separated, both of us moving to opposite ends of California. The vehicle sat at our primary NY residence for almost two years as I would have been penalized for an early turn in. The car was only used for the limited times that I would return to the east coast, probably 5000 miles in total during that time. At just over 30,000 miles the clutch died without warning. This happened on a busy two-lane highway in a dangerous spot. Audi financial blamed it on driver mishandling. I have been driving manual transmission for 30 years and this has never happened. I am clearly capable of driving a stick shift. Happily my insurance covered it but for the deductible as Audi wanted to charge $6000 to repair. Finally, several months later the anticipated turn-in date arrives. I do everything I am supposed to: have the car inspected by Audi (which of course jacked up the damages); and turn it into an Audi authorized dealer (Audi Mohegan Lake, NY). The next day I turn in the plates and take this nightmare off of my insurance policy. I thought this was the end of my Audi dealing. Wishful thinking.Five months later I get a call from Audi Credit stating that I never paid the final bill. I advised that I never received the bill. This is because, as they explained, they never sent the bill! I told them to send the bill, which was received a month later. They are now asking for $497.35 in late return fees! Conveniently the odometer statement, prepared by Mohegan Lake Audi does not have the turn in date on it. Audi decided to wait a month to pick up the car after I turned it in. I have been back and forth with Audi Financial and Mohegan Lake and have yet to be able to get proof of the date on which I turned the car into Audi. My insurance (in deadbeat exs name) shows that I turned in the plates to the DMV and took the car off the policy on 7/2 (days after I turned the car in). I cannot find my DMV receipt, cannot get an answer when I call NY DMV, and cannot get the paperwork from Geico showing that the car was removed from the policy because the policy is now in my exs name. I am beyond frustrated! F AUDI!!!!!

I was only looking for a certain model, but Audi had so many choices. If you didnt know what you wanted there would be lots to choose from. The decision would not be easy. I got everything I was looking for. If I didnt like the appearance I wouldnt have bought the car. They have all the upgrades you need depending on what youre willing to spend and what you want on your car. The passenger space should be sufficient. Being as I am single, it is not too important to me now. But there is plenty of room for passengers of all sizes.

My car is a 2004 3.0 Liter A4, with mileage around 250,000 km. While driving 60 kph, the oil warning light flashed and the engine quit. I thought it was the timing belt but when the mechanic took the heads out, he discovered the engine seized up due to thick sludge that clogged the oil filters, starving the top part of the engine damaging the heads. The timing belt was not broken but stripped. The engine had to be replaced.I found one 2005 A4 which had the exact same problem of oil sludge but in better shape. The repair cost over $7,000. I submitted a claim to Audi Canada but was denied. The reason was the oil sludge warranty extension covers up to 10 years, but mileage limit is 190,000 km. I was told this warranty extension was issued in June 2011. In the U.S., the same program has been in place since 2004 and there is no mileage limitation; however it covers only 1.8T engines from 1997 to 2004. Why is Audi Canada only offering the oil sludge warranty extension only in 2011, 7 years later compared to Audi America? Why are we Canadian owners not provided with the advisory? Anyone with oil sludge problems with 3.0 liter engine? Please email **. Im planning to take action against Audi Canada for not providing and advising owners the oil sludge warranty extension advisory.

I traded my Mercedes for a gorgeous brand new 2012 Audi A8 L. My nightmares with Mercedes pushed me away from ever buying another Mercedes product. But the nightmares have returned. 3,700 miles EGV failure. Audi came and towed it to the dealer. Parts had to be ordered from Germany. 5 days, 10 days, 14 days of waiting. Wrong parts arrived. After pushing them to pull one out from another A8 in inventory they finally agreed. In the meantime, I was offered to drive a new Infiniti M series from another dealer because all of the 15 Audi loaners were out. I didnt miss my A8 much because the Infiniti was amazing (note to self...).4,500 miles and the navigation screen wouldnt rise from dash because of a motor failure. 3 days of downtime. 7,000 miles - My dash lit up like Christmas lights due to a mysterious computer glitch. Towed again. 2 days of downtime. Mechanics couldnt find cause. 10,500 miles - Trunk doesnt open due to a motor issue. 1 day of downtime. 14,000 miles - Right side Hella made headlamp housing needed replacement due to moisture build-up. This happened on my Mercedes too at 22,000 miles. I have never experienced any problems with Koito or Ichikoh headlamps. 1 day of downtime. 16,000 miles and its Christmas lights again. All lit up and no engine. Towed again. A sensor was replaced after 2 days. 18,200 miles - HVAC failure. Aluminum die cast compressor clutch cracked and needed replacement. Since then a slightly noticeable noise when operating. It used to be dead quiet. Dealer disagrees... 19,000 miles - Super annoying rattling and humming coming from passenger side door. Loose component found in window regulator. Simple fix.I guess this is a common situation with Audi quality and reliability. For a price inching near $105K, I expected a high quality product. I was wrong. My decision to ignore all the consumer review agencies was indeed a stupid thing to do. All of the repairs were done under warranty. The time without my A8 due to quality issues is ridiculous. The headaches of going back and forth to the dealer is unacceptable. Its the very last Audi I will ever own. Colleagues and friends never have issues with their Lexus/Toyota, Infiniti/Nissan, and other Japanese makes. My 2007 4Runner with 77,000 miles had absolutely ZERO problems. My 2010 997 had a few issues but nothing near my Audi. My brothers Acura TL has had zero issues. Ive decided to get rid of my A8 this month. Im going for the Lexus LS F Sport. It may be a bit boring compared to the Audi, but Im tired of wondering whats going to breakdown today! I am convinced the Germans should rely on Japanese suppliers for electronics! The Germans have the greatest ideas but theyre poorly executed...

My wife and I are still reeling from just being told that our six year old Audi A4 1.8 turbo with 45,000km on the clock requires AUD7000 (about USD6500) spent on it. That comprises $2k for a 60,000km service, $2k for front and rear brakes and rest for rectifying a discovered problem with the engine cooling system. Should we be shocked or not? Until now we regarded it as an excellent vehicle and good service from the Audi dealer

I purchased my 2012 Audi TT used with approximately 7,000 miles on it. I drive the car regularly without any issue and am currently at 38,000 miles. One day the car stopped operating properly and was towed to the Sewickley Audi Dealership, a certified Audi Dealership. After various diagnosis, the service department contacted me to inform me that the car will need an entirely new engine! I was shocked. Although the car was a 2012, the mileage was relatively low for needing an entire new engine. A car should not age because an owner did not drive it year round (which is likely what the original owner did).Audi USA and the dealership offered to covered 75% of the cost of the new engine and the repair because the warranty had expired 1.5 months ago. I was very disappointed in this. I still cannot believe that a car with 38,000 miles could possibly need a new engine. With no other option, I paid for 25% of the repair at $2,500. I will never buy another Audi.

I purchased a new 2019 A8 - and there is a problem with the software on the engine control module. This leads to misfires and power loss - and Audi has no fix for the issue (they are suggesting a software update will be coming in 9 months). How can you sell a $95k car and not stand behind it - just a joke - Audi should be ashamed.

I have a 2012 Audi A4 2.0. 80K miles. Last week without any prior symptoms my engine light goes on. I drive a few miles home the next day. My car will not start. I take it to dealer for diagnosis, dealer tells me the timing chain tensioner failed and timing jumped causing major damage to engine. Repair cost or new engine is estimated between six and fourteen thousand dollars. This is a known issue from Audi and there is a class action lawsuit for same issue. Looking for Audi USA to see if they can assist. Anyone had same issue or experience with Audi USA? Any recommendations.

Audi offers luxury SUV thats fun with up to date technology. Off road 4 wheel drive thats sleek, roomy, efficient, and good on gas. Its eco friendly and well made. Its also family friendly. Its sporty and has great interior and comfortable seats. Its safe and great for road trips. Best company ever.

I recently paid off my 2011 A4, financed entirely through Audi Financial Services. I needed the title to purchase a new A4 Prestige. I called Audi Finance to get the title. I was told that they had sent it to my home address after the last payment had been made. When I said I had never received it, the customer service rep said they would look into sending a lien release letter so I could go to the DMV and pay for a duplicate title... so I could buy another Audi. I then asked for them to send me a duplicate title. After a long wait she said they could do that for $25 and it would take 4-6 weeks. Which is amazing since they never sent the title, I never missed a payment, and I was eager to go to the local Audi dealer to finance the purchase of a 2017 A4 Prestige. Thats not going to happen. I loved my A4 but Im not going to pay Audi Finance for the privilege of being treated like garbage. The BMW 330ix looks pretty nice...

Since my last review about my Audi Q5- I wrote to Audi Canada. A very positive result- they are going to refund money spent on fixing my sunshade. I wanted to give credit where credit is due! Thanks, Audi Canada.

The Audi 4 I have has blown up two engines with oil sludge problems. This is a bad car and they are giving me no options.

I am Disha and I bought an Audi Q7 for Rs. 94 lakhs from Bengaluru, two years and four months back. The reason was its speed as I had to travel to different cities and it was a business requirement too. I bought two more Audis for my business officials and purpose. But my experience with Audi is very bad. The first Audi car of mine is Q7 and it is a little over two years old. I have spent Rs. 45 lakhs on my Q7 already for it to run efficiently. Currently, I gave the Audi for service purposes a month ago and I have still not got it back in spite of me paying the full amount. The excuse is that they are not able to get the automobile parts and its still to reach India from overseas. I now curse myself for my fleet of Audi. I have a Q3 and an A4 too which are also the same and I had spent huge amount of money on them just to keep them running. Along with the performance of the car, high maintenance cost and bad after sales and dealership services I still thought of keeping my cars but I am not able to get my car back after giving it for servicing.So I regret my decision of buying the Audi cars and would not recommend anyone to buy such cars or any of Audi cars at all. My name is Disha and I am an established businesswoman of Bengaluru.

Ive had nothing but problems with my Audi S6 since I bought it. Dealer just replaced 2 leaking high-pressure fuel pumps and 5 fuel injectors a couple weeks ago. I was driving home after I got it back and smelt gas but didnt really think much of it at the time and thought it may have been something I was driving past. The next morning when I was letting the car warm up and getting my kids ready for school, I noticed the gas smell again and saw the car spewing gas from the engine. Car was towed to the dealer and they said it was a fuel injector failure. Called Audi of America and they basically said sorry for your issues, but just deal with them; we dont care about you or your kids, in short. This car is unsafe and Id just like to warn everyone of this failure and the way AUDI responds to the problems. The car was running with no warning that fuel was spewing from the engine! Hows that for engineering? If only someone drove by and threw a cigarette butt, or I drove the car and the leaking gas ignited. This is now 2 fuels leaks; one right after the dealer fixed the other. Oh, let me also mention that the AUDI dealer had my car for 4-months to fix the first fuel leak! They were arguing with me that it was a bad battery in the car. It was only after some techs were sent in from another AUDI dealer that they discovered the fuel issues.

Audi Q7 4.2 - I am extremely disappointed with this SUV. Every 24000 miles it needs new brakes and rotors that cost in excess of $1600. The last brake job, the car squeaks with brand new pads and rotors. Took back to Audi and they said it is brake dust. After 300 miles still have the issue and AUDI Customer Relations is not helping. This is the last Audi I would buy. I would stay away from this manufacturer.

2011 S Line Q7 WORST CAR EVER AND AUDI does not back products. At 30k miles had so many issues that was in shop over a month and had to pull engine. I asked Audi to trade it for me for a 2011 with similar Miles at no cost and they never responded. I went to Executive Office - They would not even address my question. All they asked was, is my car fixed. Did not address my request, a no would have been fine but instead - just ignored me. Joke Steve ** is not big on customer satisfaction. I beg you - go to Mercedes. GL is better vehicle and service is 1000 times better.

I have leased Audis Flagship Sedan A8 in June 2013. The array of different problems ranging from complete replacement of steering system to the faulty MMI screen unit appeared shortly after. Though I was not enthused by these shortcomings, I liked the driving dynamics of the vehicle and enjoyed beautiful warm interior design. The pinnacle of this technological marvel came around 12000 miles. I have noticed a humming noise coming from the tires. I took the car to the local Audi dealership. Upon inspection of the vehicle, the service manager informed me of the following: Audi created the unique size of the tire (265/40/R20) and there are only Pirelli tires available in this size in all-season configuration. All these tires are making humming noise, even a new ones. Therefore he cannot help me. He also stated that many of his customers complain about this problem and he personally dislike Pirelli products. I was left with no choice, but to continue driving and listening to this humming symphony.By 20000 miles the noise became so loud, that it was hard to listen to the radio or talk on the phone without raising my voice. I placed a phone call to Pirelli headquarters who promptly refused to replace their product under the warranty. Taking into consideration that Ive been a loyal Audi customer for 14 years, I decided to write a letter to the executive committee of Audi of North America. I have informed them that they installed a low quality product on their Flagship Sedan and they created the size of the tire which is not available from any other tire manufacturer but Pirelli. Therefore they are equally responsible for this error in judgement. I have received a reply from so called Regional Expert shortly after. The letter was written in a monotonous standard script, which is most likely mailed to all their valued customers. The bottom line of the letter stated that I am a valued member of the Audi family, but I can take my problem somewhere else. Any other correspondence I wrote to Audi of North America in this regard and their main office in Germany was left unanswered. So, I went ahead and replaced noisy Pirelli tires with the same noisy Pirelli tires for the cost of $1300.00 and continue driving and listening to this humming noise, but to a lesser degree, while counting the days until I return this leased vehicle and forget about this nightmare.I want you all to know, if you decide to acquire one of their vehicles and you come up with a problem, which cannot be resolved on the dealership level, do not expect any help from the company no matter how many years you had been a valued member of Audi Family and no matter how much money you had previously spent on their products.

I read Jamess experience because Im looking for experiences related to Audi on the internet. Me And my husband had a very serious accident with our Audi Q5. It was a miracle no one died or was injured. Please do not use the cruise control! If you want me to better explain, I will ask someone to help me to write the experience in english language. Im searching for problems Audi related to Cruise control, sudden acceleration and not working airbags. Thanks.

The models that Audi sells are good for driving and make everyone happy especially me. Anyone who needs a car should buy it. I love my car and it is the best ever. It is so fun to drive. I think I would never ever want to give it up for anything at all. The appearance of this car is very good. It has just enough roundness that anyone would like but has enough electronics inside the car that anyone who is technological will love it. You can have any kind of upgrades you want. If you want wifi in your car you can have it. If you want fancy tires you can have it. Heated seats yep thats featured too. Its really the Shangri-La of car dealers. The capacity is good. You can put as many people in your car that you can safely fit. The back seats fold down so you can put bigger items in your car. There is plenty of leg room and room for all your items.

Audi offers a wide variety from family cars to sports cars that my family and I can enjoy. They also offer many upgrade and personalization options. The car software can be upgraded also. I love how sleek the Audi looks and I would definitely recommend it to others since it looks so good. It is one of the most beautiful cars. The passengers all fit in the car and there is even room left over for relaxing as the car is not too small. I am happy with the car size and enjoy driving in it.

I bought a 2011 Q5. I took it in every time the service light came on. There is not one scratch or worn-out spot in the interior. I washed it weekly. I babied my car. I really thought it would last me at least 10 - 15 years. Eight years later it is worth $7000 and it needs $5000 in repairs!!!! I never would have thought my Audi would have depreciated so much and left me so frustrated!! I have a friend that has a Jeep. She bought it in 2009 and it has 230,000 and she has never had a problem. My neighbor has the same car and she is having the same problems. AAAWWW I am so mad!

Our family purchased a 2011 Audi A5 with 2.0 T engine. The Timing Chain (Tensioner) failed at 70,000 m. The engine head and pistons (predictably) are wrecked. The car was maintained according to the Audi schedule with the Dealer from whom we purchased the car. All the records are verified by the dealer. The standard warranty is 50,000 m. This engine/car has the Oil Consumption problem that precipitated the Class Action Suit. So, the car was used as designed, maintained as designed, - and it FAILED as designed! The failure is due to lack of lubrication of the Timing tensioner/chain. Something absolutely beyond the consumers control (beyond filling the engine as specified).4/5/15: The car is at the Dealership in Austin Texas - the Dealership says they have talked to Audi and both are trying to escape the manufacturers responsibility to fix the problem. It seems that the only (implied warranty) service to the customer that Audi will deliver is when threatened by a lawsuit (class action suit as prev).In summary: The engine was maintained as required; the car was used as designed; the consumer fulfilled all their responsibilities; the engine (built by a prior-respected engineering company) failed - beyond all control of the consumer within a small portion of the design life of the engine. How is it not Audis responsibility? Get decent Audi! Before another Class action suit gets kicked off.

I went and bought a used B7 RS4 recently - 2007. I have owned multiple Audis over the years and this one takes the cake. I also took mine to Molle Audi in Kansas only to be told that they dont know how to handle RS4. First they said that clutch hose is bad - charged $500 and changed it. Problem persisted so I reported it back to them. Then they charged $900 to change slave cylinder. Problem persisted so I reported it back to them. Their manager said they would have to take transmission apart. I said if I wanted someone to randomly test whats broken, then I would have taken it to someone other than Audi dealership - back road shops.Cons: Very over-hyped. Yes they are amazing. But not when you have to spend serious amounts of money at each maintenance interval - belts, axles, brakes, transmission and engine mounts. Yes, there is a sensor in engine mounts. Get ready to spend some serious dinero. Carbon cleaning has to be done every 20k miles. This is not a Ferrari or Audi R8 or Aventador where I should have to take my car into maintenance for $800 every 20k miles. Of course, gaskets, manifold arm flaps and many other items come into play at the same time. This is a rare car. So dealerships never carry parts for it. If you need anything, it always has to be ordered leaving your car useless for days at the dealership. Even if they overnight it, it still takes too long. Not many can work on it. I took my car to two dealerships (Audi) and they told me bluntly that this is not an everyday car and they would have to consult with someone in Germany. I almost lost my footing. For a car with 420 HP, it sure isnt as fast as cars with 420 HP. An S4 with few bolt-ons becomes just as fast as this - I tested this at a 3.5 mile grand prix track. And they are half the cost. No A4 or S4 will give you a rush like this, but this thing requires constant maintenance where A4/S4 dont. Shoot me but I said it and I owned S4 before this. This is my third Audi and fourth German in the house. MRC shocks go bad and then you have to pay arm and a leg for it. Stock clutch has a problem. Look up transmission clutch issues on B7 RS4. Stock LUK clutch/flywheel combo goes bad after x number of miles based on driving patterns. Lads, this is a 8,200 RPM beast. Why did Audi screw up by using cheap parts? So if you are looking to buy a B7 RS4, make sure it will shift gears above 7,500 rpm from 2nd to 3rd and so on. Also, due to this issue, many RS4s are plagued with Transmission synchro issues - another $1,000 just in parts. Needless to say, resale value already isnt good. Add maintenance headaches to that. My car was in dealership garage more than it was in my own garage. Quattro system is great and has saved many lives. However, it is nothing close to Attesa on Nissan/Infiniti or the AWD system that Mercedes or what Land Rover has. In short, its nothing out of the ordinary. Look up car reviews and be the judge yourself.

My story is very similar to the one from Denise, Chatham, NJ. I therefore will not repeat all the problems I had with my Audi A4 2009. This is the short form. I owned 5 Audis. I have always been an avid fan. I purchased my latest A4 new in 2009. The car turned out to have one problem after another. In 2013, at 55,000 miles I brought the A4 to the Audi dealer gain. Flow Motor in Greensboro, NC. I told them that the oil consumption is way too high. (I have done so at all previous service visits.)Well in front of other customers I was told in a lengthy lecture that I was wrong. Topping of oil is quite normal, I was told. In fact I was treated like and idiot and so embarrassed that I dropped the subject. Instead of addressing my concern about the oil consumption the technician told me that I need a new manifold, new water pump and other items which were not covered by the warranty. Later I found out about the class action lawsuit and the fact that a lot of Audi owners had the same problem with excessive oil consumption. Brought the A4 back to have this oil leak fixed according to the class action lawsuit. Guess what? Now the technician thinks the oil is consumed by the turbo and this has to be fixed first, for about $ 2500 before he can work on the other oil leak. This just does not sound right. Again, I reported high oil consumption already in 2013, but was told this is normal. Now it is not normal anymore and a $ 2500 cost to me. My oil consumption was always the same from the first year to now about a quart per 400 miles. I do not trust the dealer nor the car anymore. My only desire is to get rid of it as fast as I can.

Audi demands respect, commands the road, close second to none. I personally drove a 2004 special edition TT and I can honestly say by far, this little speed demon is the most fun, exciting, smooth, reactive and never disappoints. Custom leather seats crafted to meet the high standards Audi always adheres to and often exceeds are a favorite for me. This vehicle is eye-catching with very unique and sexy lines. The interior is just as impressive, modern, sophisticated, clean and perfectly positioned to maintain maximum control of this power packed superior machine. It feels as though you’re in the cockpit of your very own rocket ship at a creamy soft leather seat. Youll turn more than a few heads as you glide effortlessly with speed, precision and power, hugging the road like you really mean it. This car fits you like a glove, and for that, youll want to give it all of your love.

I took my car in to Audi for service because it was overheating so Audi changed my water pump and never told me there was a recall on it. I drove off their lot 3 different time but the last time I drove off my car turned off at the fork of the 118 and the 5 Frwy and cars were trying not to hit me from behind and when I called Audi scared out of my mind, they acted like no big thing. The next call about my car was that I need a new engine. I gave them a running car and theyre giving me a car that doesnt run.

Shocking, embarrassing, enraged are words that come to my mind while I own a 15-day old Audi Q5 from Mumbai (**). Previous to Audi, I owned an E class much to satisfaction of services, good customer relationship shared, robust after sales service and a fantastic road side problem solving assist. Everything seems missing after I shifted my brand loyalty with great deliberation from the sales executive and my misjudgement, of course.My expectation in every department of the service is a complete failure and way below expectation. The very purpose to pen down the displeasure is the extent of discontent I have towards the working of Audi. The experience I share herewith are a testimony to my so-called growing hatred to the brand. My conclusion is worth reading which may affect your reputation, since spending lakhs if I am not satisfied, I cannot even keep you happy and smiling for sure.My experience until I received the delivery was a rude and shocking administrative negligence. My booking, my loan approval process, my excess registration amount paid due to untimely management of affairs, had already raised doubts on my decision of ownership of Audi. The only saving grace in the entire process was the CRM and delivery procedure conducted, was overtly warmth filled, which of course did not happen at Mercedes.There was a delay in loan processing, which seemed that neither profile, previous bank history, vehicle owned previously, nor a flawless CIBIL record could help getting my loan clearance. No browny points for all the above characteristics, understandably so, since your VW finance is a new company and would look into smallest details - but killed my time in the process.After the bank approval and knowing that the car registration cost is due to hike (which is an information I provided), no steps were taken to expedite the process and save customers cost, resulting in me shelling off couple of lakhs for no fault of mine. No remorse or courtesy extended towards the same but citing government policy, the sales executives shirked their administrative laxity. Such critical, immediate and subtle PR issues are what customers (usually time constrained) of this segment look out as factors whilst buying a premium vehicle.A temporary registration sticker attached was the way the car was delivered, unaccompanied by an Audi personnel as it is a temporary number, making it extremely unprofessional, unethical and uncalled for procedure. On my way back, I was a victim of an embarrassing traffic constable tantrums. Giving my license was the only way out as I dont believe in bribery. In spite of repeatedly calling your executives, nothing was done to retrieve my license and I was left by myself to fight it out at the wrong doing of the company.It was another display of poor and pathetic after sales. Also, it showcased the dismal relationship shared between the traffic authorities and the dealer. All it took me was a letter such as this and a few personal trips explaining the reason of my innocence in the mistake committed. Afterwards, I was given back my license without any fine levied. A situation as embarrassing as this, for me, was an experience which I cannot forgo. But sadly, you, as a company, could not do anything--very sad! It leaves me with an after thought, Was I responsible for the mayhem? If not, what is the companys role in pacifying me?My E class was traded in and the administrative process was delayed so much so, that one of my EMI of E class reached my account and I had no option but to clear the same. As a result, now after 15 days of delivery of my car, when the trade in person calls up and gives me another shocker to tell me a draft of 40k is ready for my disbursement when the EMI I paid was around 45k. It was another unaccounted and unexplained loss to myself again.Tell me after reading until this stage, was anything worth a fine memory, worth a brand change, worth value for money? No--only agony, torture, and mental trauma. If thats not all, the forthcoming incidence is an absolute hell of a climax for the biggest mistake of my life to own an Audi.Considering Q5 to be an SUV, an off-roader with 4 wheel drive and Quattro (Audis signature technology), I ventured on my journey to my Pune residence via expressway on the 15th night and returned back on the17th morning with a return trip to Pune - scheduled to be on the night of 17th itself for an extended weekend work. My journey overall to Pune was not so pleasurable, one because of some screechy noise on speeding above 100 which seems to come only when windows are slightly open - but that was not the case in my scenario when I checked.Secondly, some seat rattling at higher speed is such a put off riding an SUV. I reached the night of 17th and to my dismay, the next morning, I saw that the tire was deflated. Without driving, I called in the puncture repair guy to get the cause examined. A crack was observed in the tire on the inner surface of the rear wheel which, according to the puncture guy, was a sign of health and safety hazard so he advised a tire replacement. This might have occurred due to some sharp object piercing the tire and can be termed as a minor accident case.My point is, when a tire as heavy as this can wear off, what is the safety proposition of this vehicle? Questions such as this have no answer. What followed after this was a series of phone calls to road assist, service station, Audi Mumbai, Audi Pune, etc., all adding to my panic. But no one seems to give solution but shirking their responsibility by giving each other numbers. This means that I, in state of panic, have to keep making calls with no robust solution found for me to go for work in Pune or return to Mumbai. Then, I, too, should have made not less than 12 calls all combined but what was noteworthy was that there was no call back from anyone responsible when an Audi customer is in need. It was absolutely disgusting!To add to my dismay, I get a phone call from a dealer in Pune saying, I can order a tire for you. You need to pay in advance for the same and that the tire will come in a week time. It just looked that he wanted business but when asked for customer assistance, he had no clue and just hung up the phone. How could he suggest replacement without even looking at the tire? How can he ask me to pay for it at the first place since it is only a 15-day car with not even 400km run? I had so many questions to ask someone responsible. How can a 15-day old tire wear off? Where is problem assist? Where is the tire manufacturing warranty? Where is the problem solving? Why is the customer not put to ease first?Rather having one person taking onus on the call and advise appropriately, I was made to talk to so many people without even getting a solution, which I term as an amateurish administration. An immature, unprofessional treatment mended to a premium car owner leaves me doubtful for a long-term ownership. I thank Almighty that nothing untoward occurred, which I know for a fact if it was Mercedes, I would first be put to ease, followed by the option suggested to solve the problem temporarily so that my work does not stall and then contact me for an absolute solution with agreement of both parties involved. This is what I call service and not what I received - wasting my entire day on phone calls, waiting that someone will get back with some solution for me.Also, the step tire was rather a rude shock to me, seeing the size, the nature of the tire and the black ugly design it gives - all shows the audience the punishment meted out for replacing the original tires. Wouldnt it be Audis insult to have such cars rolling in the market? With BMW, I remember that I was not allowed to open the car bonnet during a test-drive as per their policy since it may give an impression to customers that it is a faulty car. I respected it and I believe firmly that the image of the car should be a priority when you deal with this segment of a car.I was finally recommended by Audi Pune service station that there is no solution than to sport the ugly step tire and travel expressway not going beyond 60 km/h. I did follow this and was scared every minute of my 4.5-hour journey filled with fright, anger and shame (which otherwise takes me 3 hours). What an added trauma and time wastage!Now, with all what has transpired, do you still think I should be an Audi loyalist? If yes, I need concrete reasoning, or else, I am trading in this vehicle for some other vehicle. But the next steps for not having an appropriate reply or a solution would be to take this up with the companys top brass, followed by complaining to the international center for making them aware of how pathetically their Indian counterparts are handling affairs, approach the consumer court for a full refund for dissatisfaction of the product and the agony it has caused me mentally, post this on the Facebook, and start my verbal propaganda of the horrible 15-day ordeal with Audi. I am forever thanking my stars that these incidents did not happen after the warranty expires as the people in Audi would not even have responded to my queries at all.I presumed that I am making a wise decision by changing brand, but having looked at the support system that your after sales can offer, I am seriously on the look out for the Audi brand change. Your company has made a good mark in the Indian car industry but that must be due to the policies and work of the top management level, which was perhaps also one of the driving force for me to purchase an Audi. But, if your employees do not become face of Audi by proper training in management and PR, it would not need much time to succumb to its competitors. I expected care, concern, warmth and since nothing came my way, I am now a completely dissatisfied Audi customer, which I am sure you, too, can relate to.I am looking forward to the manner my complaint is going to be addressed. It will be the factor to reinforce my belief in Audi and in doing so understandably shall cause you discomfort since it may involve overhauling of few processes. My letter will benefit those hundreds of customers who have lost their way on how and what to complain and be a perfect document to not be deterred or rather help them from being troubled. Kindly find a solution at the earliest to avoid further media and legal formalities. I wish you the best with all of what you are doing - maybe its a bad experience for me personally.

A garage door crushed my rear window. The car has been in the dealers body shop for 10 weeks. I was informed that they are waiting for a part that will be shipped from Germany. The body shop told me that this happens with new model cars. Perhaps buyers should be told that this may happen to them. Meanwhile I have been renting a car for 10 weeks and have not been offered a loaner. Poor service in two counts. R **.

Some of the stories on here are similar to my own... really bad Audi customer service (after sales, of course). Ive been a customer of Audi for 5 yrs and I have to admit I do change them quite often (6 in the 5 yrs). I cash purchase. (I now know its a big no-no to buy cash!... but Id never had a problem before.)Heres just a little of whats been going on with my Audi A4...November 2012...We traveled to Audi in Carlisle and purchased an Audi A4 (61 plate ex demo) for $18,990.18th December, 2012... We had an egg smell coming from the vehicle, we called a local Audi and we were told that the car is new and the smell will disperse as the car is new and the parts sometimes burn off excess oil?23rd December, 2012... During a family day out with the children, we traveled down the A1 to see family and do some last minute Christmas shopping. The smell and heat coming from the vehicle was very apparent, but after a call to Audi, we were told to ignore it, so we did. On the return journey, the car started billowing black smoke, and the heat and smell were strong enough for us to have to pull over and require assistance from RAC/Audi Assistance... We were told that the car had a clutch failure and it had to go into Audi Teesside for repairs.**I required a courtesy car during this period and Audi Assist, who knew I had 3 children, issued me with a 2-seater Audi TT!? This scuppered nearly all of our family Christmas plans, but as my gran was over from Germany and I knew this may be the last Christmas I have with her, I was determined to get to were she was from Teesside. This was a mammoth task with a family of 5 and a 2-seater car. Two of the children nor myself got to see gran before she left, unfortunately (she passed 2 weeks later).**9th January, 2013... I received a call from Gemma ** in Audi customer services to say that my car was being delivered back to me today as it has been fixed. It had apparently needed a new clutch, which had now been done, and we were able to take it back. She had just been informed from the dealers (Teesside Audi) that the work was complete.9th January, 2013... My car was delivered back at lunchtime with an invoice stating that my car had been fitted with a new clutch, and oil had been topped up (under warranty work). So I decided to drive to my local Tesco with my little daughter. Within half a mile, I noticed the smell initially, and the heat followed. I spotted some light smoke coming from the bonnet so I pulled over. I decided to call Teesside and spoke to Mark, who had apparently carried out the work, and I told him what was happening to my car. He said the car is going through what is called a regeneration and I was to ignore it and keep driving. I also rung Gemma and she said he knows what hes talking about, and with a new part, sometimes they give off a smell and I was to do what he said...I drove another mile up the road when my car once again was smoking and other road users and bystanders where signalling for me to pull over... Completely frightened and not knowing what to do, I quickly pulled over, and as I left my vehicle, a fellow driver approached and said that looks dangerous and I was to stand back with the little one... I did so, and he and another man cautiously opened my bonnet. With that, a ball of black smoke and fire shot from the front of my car... I called RAC/Audi Assist who came to me at the roadside. It took him 90 minutes to arrive at the vehicle and he stated that he could smell my car more than 100 yards away. He wouldnt move it whilst the car was still so hot, so he left it to be later recovered by Ron Perry (a tow company)... I called Gemma to let her know and she told me it turned out that Mark in Teesside had not even repaired the car, and she felt awful that shed allowed me to take this vehicle back when they hadnt done anything to it by way of repair... Marks excuse was that he thought I was imagining it!? But he had provided us with an invoice to say these works had been carried out? Gemma said she wasnt happy with what had happened and she felt somewhat responsible, so she advised that I put a formal complaint in writing to the branch about this technician and she was doing the same on her end as she felt partly responsible, and that she was referring my case to the executive office. My car was taken to the Audi Tyneside garage where they discovered that the clutch was completely burnt out and desperately needed replacing. Richard from Tyneside said that if the car had been driven any further, it could of been much worse. (I have to add that Richard and Mark in Tyneside gave me a fantastic level of care and commitment I felt looked after whilst in there capable hands...)2nd February, 2013... I receive a call to say my car is repaired and it can be brought back to me. 8th February, 2013... The car breaks down, clutch slipped. 14th Feb, 2013... I get my car back, but during a road test, it fails and the clutch fails again.21st Feb, 2013... The clutch was replaced again, and once again, I am given my car back. We were away 25th Feb to 11th March, and upon returning, the car wouldnt start. Once again, the car is towed, and were told that the 2nd base plate on the clutch has corroded and it needs another new part (a base plate?) 26th March, 2013... We get our car back, and for the first week or so, it seems to be driving o.k.4th April, 2013... The car has started pulling to the left and the egg smell and smoke has returned, we call RAC and have it towed to a different garage (Harrogate). Maybe some fresh eyes will help and finally give us a car we can use. We receive a call to say that the vehicle may be pulling due to the tyres, so by replacing them, this may help the problem. We paid 500+VAT to have the tyres replaced, only to be told two days later that during further investigation its been found that the clutch has slipped again. We were also told that the new model of Audi has a larger gap for the clutch, but as Audis are using an older model of clutch, the clutch is able to move around and this is why it keeps slipping. A new part is ordered again to replace the small one.22nd April... My car is brought back. Im informed that they couldnt fit the new part as it didnt work. All they could do is tighten the clutch and hope for the best, but during towing it back to me, my car was damaged during transportation. The low load driver couldnt apologise enough for the damage, and after letting me see what had happened, he took it back away again to have the damage repaired... I was utterly devastated and slowly losing faith and patience.29th April 2013... The car is brought back with no damage and the drive of it seems ok.6th May... The car stalls and the smell is back. The car goes in to Harrogate which is were it is now... Ive told them Im fed up now. I spent nearly twenty thousand pounds (which I paid for in cash) for a car which is wholly unreliable. And as Ive been told on at least 5 occasions it is Not fit for purpose, I called Audi and asked what my next step is as I believe Ive given Audi more than ample opportunity to repair my vehicle, which still hasnt happened. I have done everything Audi has asked of me and some and now I cant take anymore. I cant continue to put my children into something that I dont trust and is so unreliable.On the 9th of May, I wrote a letter of rejection for the vehicle to Audi UK and a copy went to the garage I purchased it from. I dont feel Im getting any further forward so Trading Standards Tanvir has requested that he take over this whole case. Hes advising I go to the press and sue for negligence, but this is not really my thing. I just want what I paid for - a prestige car from a prestige company, and as a loyal Audi customer for over 5 years, I dont want to go down this route.Last month, I contacted Martin Winterkorns P.A., who gave me Verena ** (VWG M.D- P.A) contact details name and number, and she said they will be able to help, which wasnt the case. They are now basically saying that if I remove my complaint against the technician, they will help; otherwise, pay for further work myself... The whole thing got passed over to Lee **, an Audi exec, and he is a complete plank who doesnt care about customers... service... duty of care, so Ive sent everything over to Motor Codes and theyre investigating.Sorry, its so long-winded, but I wanted to get all the details in. Does anyone know if theres anything else I can do? Thanks, guys.

My 2014 Audi Q5 was 1 year old in May 2015. I purchased it from Cavender in San Antonio, TX. My drive out price $60k. Every time I do a road trip more than 1.5 hrs I get excruciating pain in right leg. Last two cars were Lexus and BMW Z4 simultaneously. Never had this issue. Have talked with service dept and salesman multiple times even an email that included the owner. Have elevated issue to Audi cust support and talked/emailed with 2 ladies. The first just wanted to close the case. The second genuinely seemed concerned for the lack of cust svc and follow through by Cavender. I didnt want spectacular deals but didnt want them making a big profit on 1 year trade in or new car but we never even got close to those details. I am now looking at Volvo and Mercedes. Very disappointing. And everyone I know is accustomed to me keeping cars for a long time are asking why and getting all the details. Too bad Audi and Cavender.

I brought my 2006 Audi A6 to Herb Chambers Audi in Burlington, MA for an oil change. After the oil was changed the dealership refused to reset the Service Display Indicator to Zero. I was told by the service department that the Service Display Indicator refers to major service only and does not refer to an oil service.Other Audi dealerships have reset the SDI to zero and after one year or 10,000 miles, a warning is displayed indicating that the oil must be changed. Be forewarned that Herb Chambers Audi in Burlington, MA does not properly service the Audi automobiles and they are very expensive.

Audi has many exciting varieties. Large to mid size in both car to sports utility vehicle. There are also coupes and hatchbacks. This model brand typically has the appearance of a luxury car and truck. It describes modern, high quality and has unique styling compared to others. Also, it has modern personalized styling and customizable features that describes luxury. Fully customizable options for the modern world. This model brand boasts full passenger capacity, featured spacious legroom and seating comfort that is consistent with modern luxury fit for luxury style passenger space.

My front passenger side headlight fogged up when my purchased new 2013 A5 after 1 year. When I took the car in to the Audi dealer in Oneonta, New York, the service manager told me that Audi was aware of this problem but it was harmless and nothing needed to be done because there was no call back on that problem. AS SOON AS THE VEHICLE HIT 50K MILES, THE LOW BEAM HEADLIGHT BURNED OUT! I was pulled over by the police AND Audi in West Palm Beach Florida wants $335 to fix it. I notified corporate and they want to pay $100 goodwill towards the bill. I AM GOING TO TELL THEM TO KEEP THE MONEY AND sell the car and buy a BMW. The worst customer service of any company that I have ever dealt with!

I was on my way home from work when my 2007 Audi Q7 died on me. Took it to the dealer (who of course was gonna ** me with parts and labor prices). Told me engines out of time and I need a new one. I am paying 600/month for a broken p.o.s. German engineering, super pricey car and my parents have an older Jeep running past my Audi... What a joke.

The A/C unit in my 2008 Audi TT seized necessitating $1,600 to repair. I called Audi customer service and was led to believe they would help. One week later, Customer Service called back to inform me that no assistance would be provided.

I have always believed in the Audi brand - the prestige of a German engineered vehicle was something I aspired to drive. Two years ago, my mother bought a new 2012 Q5. This was when I set my mind to buying my own Audi. A little over a year ago, I bought my first vehicle, a used 2010 A4. I could not have been more thrilled, and always offered to drive friends and family around, just to show off my new ride. From the moment I purchased my A4, all I could think about was buying the next Gen version or even the new A3 that I ogled over at the Detroit Auto Show. Unfortunately my perspective on the quality of an Audi built vehicle has changed entirely.My complaint is with Audi, not the dealership. My car has less than 100,000 miles on it and has a MAJOR engine failure outside of recall/warranty. For a car to need a camshaft and 2 cylinders replaced at 4 years old (amounting to $5,500-$9,000 in repairs) signals a defective engine, not bad luck. The car has never missed a service appointment. The entire situation is completely ridiculous.I will never purchase or do business with Audi again. The level of interest shown in my personal well-being and overall desire to do the right thing is mind-boggling, and I have never in my life seen such apathy from a company towards a customer with a major mechanical failure outside of their control. I had planned for this to be my first Audi. After this debacle it is definitely my last.

My 2012 Audi a7 has been in 5 times since February to repair the air conditioning which has been blowing hot air. Audi has still not been able to fix the problem and refuses to replace the system. Their excuse is they need to find exactly which part is failing. They have fixed a leak - twice and repaired the pressure switch - twice... Nothing has corrected the problem and they still refuse to replace the system. The car is still under the original manufacturer guarantee. Audi just blows hot air!