My car is a 2004 3.0 Liter A4, with mileage around 250,000 km. While driving 60 kph, the oil warning light flashed and the engine quit. I thought it was the timing belt but when the mechanic took the heads out, he discovered the engine seized up due to thick sludge that clogged the oil filters, starving the top part of the engine damaging the heads. The timing belt was not broken but stripped. The engine had to be replaced.I found one 2005 A4 which had the exact same problem of oil sludge but in better shape. The repair cost over $7,000. I submitted a claim to Audi Canada but was denied. The reason was the oil sludge warranty extension covers up to 10 years, but mileage limit is 190,000 km. I was told this warranty extension was issued in June 2011. In the U.S., the same program has been in place since 2004 and there is no mileage limitation; however it covers only 1.8T engines from 1997 to 2004. Why is Audi Canada only offering the oil sludge warranty extension only in 2011, 7 years later compared to Audi America? Why are we Canadian owners not provided with the advisory? Anyone with oil sludge problems with 3.0 liter engine? Please email **. Im planning to take action against Audi Canada for not providing and advising owners the oil sludge warranty extension advisory.

Shocking, embarrassing, enraged are words that come to my mind while I own a 15-day old Audi Q5 from Mumbai (**). Previous to Audi, I owned an E class much to satisfaction of services, good customer relationship shared, robust after sales service and a fantastic road side problem solving assist. Everything seems missing after I shifted my brand loyalty with great deliberation from the sales executive and my misjudgement, of course.My expectation in every department of the service is a complete failure and way below expectation. The very purpose to pen down the displeasure is the extent of discontent I have towards the working of Audi. The experience I share herewith are a testimony to my so-called growing hatred to the brand. My conclusion is worth reading which may affect your reputation, since spending lakhs if I am not satisfied, I cannot even keep you happy and smiling for sure.My experience until I received the delivery was a rude and shocking administrative negligence. My booking, my loan approval process, my excess registration amount paid due to untimely management of affairs, had already raised doubts on my decision of ownership of Audi. The only saving grace in the entire process was the CRM and delivery procedure conducted, was overtly warmth filled, which of course did not happen at Mercedes.There was a delay in loan processing, which seemed that neither profile, previous bank history, vehicle owned previously, nor a flawless CIBIL record could help getting my loan clearance. No browny points for all the above characteristics, understandably so, since your VW finance is a new company and would look into smallest details - but killed my time in the process.After the bank approval and knowing that the car registration cost is due to hike (which is an information I provided), no steps were taken to expedite the process and save customers cost, resulting in me shelling off couple of lakhs for no fault of mine. No remorse or courtesy extended towards the same but citing government policy, the sales executives shirked their administrative laxity. Such critical, immediate and subtle PR issues are what customers (usually time constrained) of this segment look out as factors whilst buying a premium vehicle.A temporary registration sticker attached was the way the car was delivered, unaccompanied by an Audi personnel as it is a temporary number, making it extremely unprofessional, unethical and uncalled for procedure. On my way back, I was a victim of an embarrassing traffic constable tantrums. Giving my license was the only way out as I dont believe in bribery. In spite of repeatedly calling your executives, nothing was done to retrieve my license and I was left by myself to fight it out at the wrong doing of the company.It was another display of poor and pathetic after sales. Also, it showcased the dismal relationship shared between the traffic authorities and the dealer. All it took me was a letter such as this and a few personal trips explaining the reason of my innocence in the mistake committed. Afterwards, I was given back my license without any fine levied. A situation as embarrassing as this, for me, was an experience which I cannot forgo. But sadly, you, as a company, could not do anything--very sad! It leaves me with an after thought, Was I responsible for the mayhem? If not, what is the companys role in pacifying me?My E class was traded in and the administrative process was delayed so much so, that one of my EMI of E class reached my account and I had no option but to clear the same. As a result, now after 15 days of delivery of my car, when the trade in person calls up and gives me another shocker to tell me a draft of 40k is ready for my disbursement when the EMI I paid was around 45k. It was another unaccounted and unexplained loss to myself again.Tell me after reading until this stage, was anything worth a fine memory, worth a brand change, worth value for money? No--only agony, torture, and mental trauma. If thats not all, the forthcoming incidence is an absolute hell of a climax for the biggest mistake of my life to own an Audi.Considering Q5 to be an SUV, an off-roader with 4 wheel drive and Quattro (Audis signature technology), I ventured on my journey to my Pune residence via expressway on the 15th night and returned back on the17th morning with a return trip to Pune - scheduled to be on the night of 17th itself for an extended weekend work. My journey overall to Pune was not so pleasurable, one because of some screechy noise on speeding above 100 which seems to come only when windows are slightly open - but that was not the case in my scenario when I checked.Secondly, some seat rattling at higher speed is such a put off riding an SUV. I reached the night of 17th and to my dismay, the next morning, I saw that the tire was deflated. Without driving, I called in the puncture repair guy to get the cause examined. A crack was observed in the tire on the inner surface of the rear wheel which, according to the puncture guy, was a sign of health and safety hazard so he advised a tire replacement. This might have occurred due to some sharp object piercing the tire and can be termed as a minor accident case.My point is, when a tire as heavy as this can wear off, what is the safety proposition of this vehicle? Questions such as this have no answer. What followed after this was a series of phone calls to road assist, service station, Audi Mumbai, Audi Pune, etc., all adding to my panic. But no one seems to give solution but shirking their responsibility by giving each other numbers. This means that I, in state of panic, have to keep making calls with no robust solution found for me to go for work in Pune or return to Mumbai. Then, I, too, should have made not less than 12 calls all combined but what was noteworthy was that there was no call back from anyone responsible when an Audi customer is in need. It was absolutely disgusting!To add to my dismay, I get a phone call from a dealer in Pune saying, I can order a tire for you. You need to pay in advance for the same and that the tire will come in a week time. It just looked that he wanted business but when asked for customer assistance, he had no clue and just hung up the phone. How could he suggest replacement without even looking at the tire? How can he ask me to pay for it at the first place since it is only a 15-day car with not even 400km run? I had so many questions to ask someone responsible. How can a 15-day old tire wear off? Where is problem assist? Where is the tire manufacturing warranty? Where is the problem solving? Why is the customer not put to ease first?Rather having one person taking onus on the call and advise appropriately, I was made to talk to so many people without even getting a solution, which I term as an amateurish administration. An immature, unprofessional treatment mended to a premium car owner leaves me doubtful for a long-term ownership. I thank Almighty that nothing untoward occurred, which I know for a fact if it was Mercedes, I would first be put to ease, followed by the option suggested to solve the problem temporarily so that my work does not stall and then contact me for an absolute solution with agreement of both parties involved. This is what I call service and not what I received - wasting my entire day on phone calls, waiting that someone will get back with some solution for me.Also, the step tire was rather a rude shock to me, seeing the size, the nature of the tire and the black ugly design it gives - all shows the audience the punishment meted out for replacing the original tires. Wouldnt it be Audis insult to have such cars rolling in the market? With BMW, I remember that I was not allowed to open the car bonnet during a test-drive as per their policy since it may give an impression to customers that it is a faulty car. I respected it and I believe firmly that the image of the car should be a priority when you deal with this segment of a car.I was finally recommended by Audi Pune service station that there is no solution than to sport the ugly step tire and travel expressway not going beyond 60 km/h. I did follow this and was scared every minute of my 4.5-hour journey filled with fright, anger and shame (which otherwise takes me 3 hours). What an added trauma and time wastage!Now, with all what has transpired, do you still think I should be an Audi loyalist? If yes, I need concrete reasoning, or else, I am trading in this vehicle for some other vehicle. But the next steps for not having an appropriate reply or a solution would be to take this up with the companys top brass, followed by complaining to the international center for making them aware of how pathetically their Indian counterparts are handling affairs, approach the consumer court for a full refund for dissatisfaction of the product and the agony it has caused me mentally, post this on the Facebook, and start my verbal propaganda of the horrible 15-day ordeal with Audi. I am forever thanking my stars that these incidents did not happen after the warranty expires as the people in Audi would not even have responded to my queries at all.I presumed that I am making a wise decision by changing brand, but having looked at the support system that your after sales can offer, I am seriously on the look out for the Audi brand change. Your company has made a good mark in the Indian car industry but that must be due to the policies and work of the top management level, which was perhaps also one of the driving force for me to purchase an Audi. But, if your employees do not become face of Audi by proper training in management and PR, it would not need much time to succumb to its competitors. I expected care, concern, warmth and since nothing came my way, I am now a completely dissatisfied Audi customer, which I am sure you, too, can relate to.I am looking forward to the manner my complaint is going to be addressed. It will be the factor to reinforce my belief in Audi and in doing so understandably shall cause you discomfort since it may involve overhauling of few processes. My letter will benefit those hundreds of customers who have lost their way on how and what to complain and be a perfect document to not be deterred or rather help them from being troubled. Kindly find a solution at the earliest to avoid further media and legal formalities. I wish you the best with all of what you are doing - maybe its a bad experience for me personally.

Got my 2017 Q7 in February of 2016 from Audi South Austin and took my car for issues to North Austin Audi. This was in December of 2016 and since then nothing has been done to the car to remedy the issues. Driver side seat squeaks, when reversing I hear a loud sound (which I am told from the dealership is its normal with Audi - really!! It sound like old truck.) and ash tray on the passenger doors dont close.Every time I call its hard to get an appointment which always is a minimum of 3 weeks out to 3 months. Even if I am lucky to take my car in nothing gets done except the excuses. They dont provide statuses. I have to call them to find out whether I am getting my car. I owned Acura before and I regret making this choice. I am very close to giving up this car as I am dreading the fact that it breaks down I have to deal with service nightmare. Audi sends me emails as follow up every 10 days which is not helping at all rather than stalling the inevitable.

I have leased Audis Flagship Sedan A8 in June 2013. The array of different problems ranging from complete replacement of steering system to the faulty MMI screen unit appeared shortly after. Though I was not enthused by these shortcomings, I liked the driving dynamics of the vehicle and enjoyed beautiful warm interior design. The pinnacle of this technological marvel came around 12000 miles. I have noticed a humming noise coming from the tires. I took the car to the local Audi dealership. Upon inspection of the vehicle, the service manager informed me of the following: Audi created the unique size of the tire (265/40/R20) and there are only Pirelli tires available in this size in all-season configuration. All these tires are making humming noise, even a new ones. Therefore he cannot help me. He also stated that many of his customers complain about this problem and he personally dislike Pirelli products. I was left with no choice, but to continue driving and listening to this humming symphony.By 20000 miles the noise became so loud, that it was hard to listen to the radio or talk on the phone without raising my voice. I placed a phone call to Pirelli headquarters who promptly refused to replace their product under the warranty. Taking into consideration that Ive been a loyal Audi customer for 14 years, I decided to write a letter to the executive committee of Audi of North America. I have informed them that they installed a low quality product on their Flagship Sedan and they created the size of the tire which is not available from any other tire manufacturer but Pirelli. Therefore they are equally responsible for this error in judgement. I have received a reply from so called Regional Expert shortly after. The letter was written in a monotonous standard script, which is most likely mailed to all their valued customers. The bottom line of the letter stated that I am a valued member of the Audi family, but I can take my problem somewhere else. Any other correspondence I wrote to Audi of North America in this regard and their main office in Germany was left unanswered. So, I went ahead and replaced noisy Pirelli tires with the same noisy Pirelli tires for the cost of $1300.00 and continue driving and listening to this humming noise, but to a lesser degree, while counting the days until I return this leased vehicle and forget about this nightmare.I want you all to know, if you decide to acquire one of their vehicles and you come up with a problem, which cannot be resolved on the dealership level, do not expect any help from the company no matter how many years you had been a valued member of Audi Family and no matter how much money you had previously spent on their products.

Following this chain of events, the car is still in my driveway with the engine in parts in the trunk and the dealer, Barrier Audi, refuses to even pay for the items stolen out of the car:March 29, 2013 - The car died while driving and would not restart. Pete, my son who does not own this car but was driving the car at the time, had the car towed to Barrier Audi. They confirmed that the engine would not start and told him that the engine would have to be torn down in order to determine the cause and extent of potential damage. April 16, 2013 - My son received the following email from Dave (service writer) at Barrier: I spoke with Gary this morning and he informed me that you had emailed him asking for Audi to assist with this repair. Gary has asked me to get authorization from you to do some tear-down so we can determine exactly what needs to be replaced. Essentially you would be agreeing to cover the labor costs ($900) to tear down the engine. Once we know exactly what needs to be done, we can approach Audi and ask for assistance. They may help with some financial assistance but please understand that they may choose not to participate as well and in that case, if you chose not to proceed any further, you would be responsible for the costs of the tear down. Please let me know if you would like to proceed.April 17, 2013 - My son replied to Daves email: Lets go ahead with the tear-down. Sorry for the delay in response. Between work, kids, and wedding planning, things have been a little crazy. June 2013 - My son told me that he had been trying to work with Barrier and Audi Customer Experience to determine what options may be available to repair the car other than the $7,000 estimate that was provided to him by Barrier Audi for a new engine. There have been ongoing problems with the engine in this car from the time it was new, and all we were told was to put oil in it whenever the light came on. Apparently Audi refused to even have a conversation about options for assistance in this repair until he produced every receipt for every quart of oil he added to the car approximately every 500 to 1,000 miles over the 107,000 miles it was driven. He had requested service records from both Larson Audi and Jobs Audi, but received no response from either. He had no work order from Barrier Audi and no invoice. June 27, 2013 - My husband and I met with Dave, the Assistant Service Manager at Barrier Audi. We told him that Pete was not the registered owner of the car; that I was the registered owner. Dave clearly had no interest in a conversation other than Bring all of your receipts for every quart of oil ever put in the car. What we told him was that we were longstanding Barrier customers and understood that they got pulled into this when the car died. We told him that all we are asking is for Barrier to help sort it out with Audi since they and we all know that there is a well-documented problem with this engine. We also told him that we first leased it from Audi Financial and then purchased it from Audi Financial so Audi has already made a lot of money on this car. He turned red in the face a lot but would absolutely not engage in conversation. We asked him why anyone that we know would ever buy another Audi and he said he didnt know. He did not provide the Service Order or provide me with an invoice to pay for the engine tear down. He did not ask me to take the car home. We left with no further resolution.July 26, 2013 - We were told by the service writer that that there is a tech at Barrier Audi that is interested in buying the car as is. We did not respond. We are continuing to try to get service records from the other two Audi dealers. August 21, 2013 - I realized that I did not receive a monthly statement from VW Credit for the Audi. I made an online payment on August 21, 2013. September 4, 2013 - I received a certified letter from VW Credit stating that they had my vehicle and were going to sell it because I broke promises in our agreement. Since no one had tried to contact me from Barrier Audi, I was stunned. I called VW Credit and spoke with Brandon. I asked him what promise in our agreement was broken and why they had the car and planned to sell it. He did not know. He transferred me to Audi Customer Experience when I requested that I speak with someone at Audi.I was transferred to Audi Customer Experience. Andrew, the representative who took the call, did some research and told me that Careful Asset Recovery had the car. He also told me that he would have a release processed so that I could pick up the car and bring it home. He said that they would waive the Voluntary Surrender fee of $250 and that there would be no storage charges. He said that he would look into the circumstances that caused the car to be picked up and call me back. He also said that he would get the service records from the other dealers.September 9, 2013 - We had the car towed home to my house. All of my sons belongings were missing from the car. September 23, 2013 - After not hearing back from Audi Customer Experience, I received an email from Audi Customer Relations Center asking if I was pleased with the resolution of my case. I responded extremely negatively and told them that the case was not resolved. September 23, 2013 - After not hearing back from Audi Customer Experience, I found that Andrew had left a message on the wrong phone. I contacted Andrew and asked about the status with VW credit. He told me that when he contacted Barrier Audi, they told him unbelievably that they had no knowledge of the car. He had not received any of the requested documentation from the other dealers. He transferred me to VW Credit so that I could determine the status on the account there as he had no organizational responsibilities for them. VW Credit was closed for the day.September 24, 2013 - I called VW Credit to get status on the account. I found that over $1,000 had been added to my credit account. Dana did not know why and did not know why I had been charged $250 as a voluntary surrender fee when I had not surrendered the car, and in fact, had no idea that the car was being towed. Dana said that she would call me back after she researched the charges and that it might take up to 72 hours. I was told that I had abandoned the car at the dealership and that the amount of the engine teardown, which was not authorized by me had been added to my car purchase account. I have never seen the work order nor bill for the teardown. VW Credit seemed startled that I had no information nor requests for payment from the dealer, but they also clearly could not find any such communication in the records.September 25, 2013 - Dana from VW Credit called back and I asked what the charges were for and was told that they were: Collection charges (I told Dana that they could not be collection charges since the account was current. Dana agreed); Storage charges (I told Dana that they could not be storage charges since Audi Customer Experience had them waived. Dana agreed); Service charges from Barrier Audi who had said that they had no knowledge of the car (I told Dana that I had not authorized any work, nor had I seen any invoice. Dana agreed that these should not be service charges but that Barrier Audi had the amount placed on the account.)I was also told that their records stated that Barrier Audi had contacted them (VW Credit) to have the car towed. I was then told that I had abandoned the car at the dealership and that the amount of the engine teardown, which was not authorized by me had been added to my car purchase account. I told her that I had never seen the work order nor bill for the teardown. I had also not been asked to pick up the car. Dana seemed startled that I had no information nor requests for payment from the dealer, but she could not find any such communication in their records either. I asked what reason Barrier Audi gave for their actions and Dana said that they could not locate a reason in the file. I asked if they made a habit of towing cars with no reason and was told that they typically simply do as the dealer requests. I asked if VW Credit was aware that in Washington state, no one can be charged for car repairs without a signed work order. I was told that they do not know about laws in the state of Washington or any other state and that I would have to take it up with Barrier Audi. VW Credit waived the $250 voluntary surrender fee and tried to conference Gary **, the Service manager at Barrier Audi. He was not available. Dana left a message for him to call her back. He did not call her back. I did not receive a statement because VW Credit thought that they still had possession of the car. They were surprised to hear that I had the car at home. They said that they would put a rush on sorting out the account. I filed a complaint with the Washington State Attorney Generals office.October 7, 2013 - I received an email from the Attorney Generals Office with a letter attached from Audi of America. They stated that since I had not provided the service records (which had been requested from the two dealers weeks before and not received) that they could not do anything. They also stated that the VW Credit issue was completely separate and not their problem. Mr. ** also stated that he had no response from VW Credit. October 9, 2013 I received an email from Andrew with two attached service orders from Larson Audi and Jobs Audi as requested by him September 4th and by me in June.October 21,2013 - I sent an email at Andrews suggestion to request a time to speak with Mr. **, the Barrier Audi Service manager. October 23, 2013 - My husband and I met with Mr. ** in his office on October 23. He acknowledged that there are three known issues with the engine that is in my A4. He detailed the issues. He stated that there were fixes for two of them and he did not know if they had been applied to my car. He also told us that Audi had told the dealers that the extreme oil usage in the car was normal and that oil should just be added every time the light came on. Audi later told them that it was not normal and that there were things that needed to be done to correct the problem. Given these problems, we were told that the engine warranty had been extended to 120,000 miles. This was the first time that anyone had told us about an extended engine warranty.Mr. ** told us that he was not aware that the car was being towed until the two truck driver showed up and asked for the keys. He said that they had no responsibility to notify the registered owner and in fact, we were told that it was not their responsibility to determine the registered owner of the car. This is notwithstanding the fact that we told his Assistant Manager back in June that I was the registered owner of the car. He maintained that Barrier did not have the car picked up. He also told us that Barrier never charges storage fees, nor do they file mechanics liens because they are onerous in the state of Washington. He also maintained that he had no idea about how any additional charges wound up on my credit account. He said that VW Credit must have initiated the car pick up. This is unlikely since VW Credit had no idea that the car was at Barrier Audi until contacted by Barrier Audi and the account was current.I asked him if he would assist us in getting the funds, presumably for the unauthorized work, separated on the credit account. He said that he would try but that he really had no influence with VW credit. I told him that I had still never received a copy of the work order nor an invoice. He said that he would take care of that right away and print it while we were there. He brought it up on his screen, looked at it for a minute and told us that he could not print it because his PC hung. We asked if he would email it and he agreed. He told us that he would contact the local Audi representative to see what could be done and that we would need to supply the work orders. We told him that we would email them which we subsequently did. I also asked if he would provide the detail of how the car came to be towed. We did not receive the work order or invoice.October 29, 2013 - I received a response email from Mr. **. He listed the additional service information that is required by Audi and told us that from now on we were to deal directly with Audi. The work order was not provided, nor was an invoice. October 30, 2013 I responded to his email and asked him again to provide the work order and invoice. I also asked him to provide the detail regarding how the car came to be towed. I received a response from him. It had the work order attached as well as the email that my son sent back in April to ask them to tear down the engine. The only detail provided regarding the vehicle pickup is:While we would have liked to contact you, we did not have any personal information of yours, Peter was our only contact. Because the car had been sitting on our lot for 4 months we found Audi Financial was the legal owner of the vehicle and contacted them. Due to privacy issues, they do not provide us with your personal information. 1 month later Audi Financial paid for and picked up the vehicle. As far as personal possessions that is something you will need to talk with Audi Financial about as they took possession of the vehicle.I contacted VW Credit following this email. According to them, Barrier contacted VW Credit in July about having the car picked up. This was shortly after the offer to buy the car by a service tech was received and ignored. They knew who the registered owner of the car was and made no attempt whatsoever to contact me about the situation. I contacted the Better Business Bureau and asked for the charges to be reversed from the account, reimbursed for the towing charges to bring my car home and the cost of my sons stolen possessions. They continue to say that it is not their problem.

I have been an Audi owner for almost 15 years. I finally purchased a brand new 2008 Audi RS4 and have had a problem with my starter. It sometimes just doesnt start, no rhyme or reason. After about 15 minutes, it will start. I have had the car serviced. In fact, it was at the Audi garage for six months. I picked it up today. By the way, it took them almost 45 minutes to get the car to me, then made me sign legal papers clearing them of any legal issues that might occur. I got the car home after driving 120 miles to get it home, parked the car and one hour later it would not start. I told them about the problem when it was serviced which, by the way, was for transmission problems. I paid ten thousand dollars for the service and when I got it home, it wouldnt start. I have owned four previous Audis and was an Audi enthusiast. I am so disappointed in the whole situation that I am done with Audi. I feel taken advantage of and would like some help. Over the last five years, Audi has really let me down. I thought by purchasing one of your higher end cars, it would have guaranteed me a little more consideration. By the way, the same garage had 168 dollars in toll booth fines which went unpaid until I received a letter from the state asking me to appear in court. When I called the garage and I told them, they acted like no big deal. Well, to me, it is a big deal. I have been without my car for six months and when I get it home from the dealer, it wont start. How do you like that for Audi service?

I love Audi the car, but Audi financial services is an absolute nightmare. I lease an Audi A4 in 2011. I leased a car from Audi in 2011 and promptly returned the car in outstanding condition a few days before the end of the lease. About a week before returning the car, some vandalism was done on a fender. I put a claim in with my insurance company and the car was completely detailed not on for the fender but bumper etc. It looked almost in showroom condition. BTW I live in Manhattan. The lease also allowed me to have 30,000 miles on the car. When I returned the car, it only had a little over 14,000 miles on it. If I still needed a car, I would have bought it. I even asked friends if they may be interested in buying it from me if I bought it. It was that much of a deal. Audi employs a vendor named SGS to do car inspections.The inspector spent over an hour inspecting every inch of the car. At times he actually pulled out a magnifying glass! I have leased many cars and have never had an inspector like this. I was outraged when he listed tiny scratches, a tiny ding on the side door and a hairline crack in the rear tail light. He gave me an estimate of what I need to pay for Excess wear and tear. I kept asking him do define excess wear and tear. He showed me a tiny scratch on the hood that exceeded 2/3 of an inch or something like that. I kept saying that the tiny scratch is far from excess wear and tear. Finally I just grabbed his write and decided to call Audi myself. About two months later, Audi called me asking for proof that I turned in my car. I asked her why they dont just get the information from Audi Manhattan where I returned the car. She said that Audi Manhattan is difficult to communicate with and it was easier to just get the information from me. I run a small business and do not have time to do someone elses job. I explained that Audi Financials internal problems are not my problem, but if I find the document I will send it to them. About a month later, sure enough, I found the document, made a copy and sent it to Audi Financial. I then get a bill 5 months later from Audi Financial for over $1,000. There were excess wear and tear charges AND they claimed I turned in the car 20 days late. (I turned the car in early.) So the fighting with Audi financial will continue. There are a lot of hot cars out there. You dont need Audi. I have leased from Lexus and Toyota. I had no wear and tear charges with them and never had the car put through the body shop a week before returning it! DONT LEASE FROM AUDI!!

My wife loves this 2012 A4. We bought it new in 2012. Its great looking (black on black), drives well and has plenty of room plus its a manual transmission model, a requirement for her. Issues include a weird bug in the emissions control system which causes the engine check light to come on intermittently when she fills it up with gas and a finicky air flow meter which needs cleaning frequently. Its been in the shop four times for the intermittent check engine light with a lot of expense and no result. We just live with it. Another annoyance are the constant Emails and Snail mails we received advising us to trade the car in on a new one from Audi.The trade in offers were well below Kelly blue book trade in value and wouldnt stop coming although I continuously asked the senders to cease sending them. Also, Audi no longer provides a manual transmission so the offer is pretty much moot to begin with. Last, the service costs are way to high even in the warranty period and the only people that can turn off the maintenance reminder is the dealership. In conclusion, its great looking and driving car with a dubious fuel delivery system and really poor support from the dealership and Audi of North America.

I paid off my 2016 Audi A6. I cancel the additional products which was finance with with my loan. I was due over $5000.00 in refunds. A week after the refund was supposed to be mailed to me I contacted the purchasing dealership to check the status. I was told that Audi Financial Services received the refund a week prior and cash the check. The same day I contacted Audi Financial Services and was told that refund check has to clear their bank and a refund check will be mail to me within a week. Waited two weeks past the expected day of the refund. Call Audi Fin and was told that the amount of the refund was over $5000.00 and someone with higher authority have to approve the refund. Call back a week later the Rep told me they are still working on the refund and no other information was available at this time.

UPDATED 1/12/2021: I bought a brand new Q7 from Audi 3 yr ago with 5 miles on it. At least 2 of those yrs my truck would say down 1 quart of oil at least every couple months and I would always take it in to Audi then it started being monthly. It would read down 1 qt of oil and I still would take it in thinking that this was normal :(. So now my Q7 dash saying down 1 quart of oil. It’s been 3weeks and when I took it in to Audi I demanded to know why is this happening :(. I was informed that I need my engine to be rebuilt which will cost $19,000 and that my warranty just expired a few months ago @50,000. I complained BIG TIME then Audi said they will pay 75% but I’m responsible for $4980 which I still feel is crazy. How do I go from $89,000 new truck to a piece of junk in 3 years. I HATE I choose Audi to invest my money with cuz this was a waste. :(ORIGINAL REVIEW: I save my hard earn money for 5 years to be able to put a down payment on my Dream 2017 Audi Q7... I was so excited. I dotted all my is and crossed all my t’s just to end up with a Lemon. :( I did research on my Audi truck before purchasing it and when the time came as a single mother I was so excited to finally for the 1st time purchase me a brand new truck with only 3 miles on it... This new Truck quickly went from Dream truck to nightmare truck. :( About a month after I bought my new truck I was hearing a squeak from my breaks. I immediately called the dealership and they told me that was Audi new braking system and with a lil more wear & tear on my truck it would go away. But it never did. :( 3 months later I took my truck to Audi dealership because the squeak From my breaks got louder to the point when I leave for work @5 am my Neighbors could hear me which was so embarrassing as a 1st time new proud car owner... (I’ve had 5 used vehicles in my life all which were a piece of crap always need’n work... I thought my dream Audi truck would be different.)So when I took my truck to Audi they acknowledged that they can hear what Im hearing But at this time there’s nothing that could be done because their system is not showing nothing mechanical is wrong with my truck. So I’m like, You hear this loud ** noise But youre gonna stand here in my face and tell me nothing can be done at this time to keep putting wear and tear on my new Q7 and it will go away? And Audi was like YES.On another occasions I called and complain that the noise is even louder and someone in the service department told me the next time I drive my 2017 Audi Q7 put some speed behind driving then hit breaks real hard and that should fix the problem. Uhhh, I said, that don’t seem safe. I was pissed and felt like I had been had by this premiums upscale car company. So I call corporate and again to my surprise They ask me, What did the dealership say when you took it in? And in so many words the lady says, We can’t do nothing about your truck unless the dealership says it’s a problem. I couldnt believe my ears. I was so hurt. I felt like I was dealing with a slick talking used car salesman.So my complaints and taking my trucks back to different Audis hoping to get this problem fix went on till right now as I write this complaint. And I have yet to still get anyone at Audi to do anything to fix my problem. Its like I NEVER had a brand new vehicle because from the beginning It was a problem... My prayer is that someone learn from my mistake in putting your trust in where I bought my brand new 2017 Audi Q7 and where I’ve communicate with them about this noise on numerous occasions. Audi Financial located 2490 Skokie Valley Rd Highland Pk, IL 60035. I’ve also complained and Have taking my Truck on a few occasions to Audi Orland Pk 8021 159tg St Tinely Pk, Il 60477.As a single mother you hear all the time about how salesmen and dealerships take advantage of women and I do feel like that’s whats happening to me. When I’ve spoken to my Pastor, friends or co-workers about this issue Im having with my truck everyone is shock that Audi is treating me and my truck situation like they Have over this year. My Pastor told me, It’s not that something went wrong with your vehicle. That’s the big thing. It’s how youre being treated about the whole thing... with no respect or not standing behind Audi name. I will continue to write letters & complain about Audi till someone Listens and helps me... Thank you for your time.

I bought a brand new 2018 Audi Q5 thinking it as my dream car. It brought such a dismay & disappointment within a few days of buying with lots of problems popping up every day. Problems seen and fixed: 1. There was this squeaking noise from the back: Fixed after two visits and I had show them where the problem was happening. 2. The backlights not working. SUV in the garage currently to address this problem as on 12/06/2017. 3. Window regulator gone bad. Replaced and FIXED it. 4. Auto sense start & stop feature not working if the AC is ON. - Still not fixed as on 12/06/2017. SUV is with the dealers regarding this issue. 5. Numerous minute scratches all over the car the day it was bought. I was so disheartened seeing the scratches.All these complaint were taken to the dealer & The Audi North America too. After explaining the problems the service providers were not able to even figure out the problems. I had to go twice to explain them over & over. The dealers are still trying to figure out the solutions for some issues. I have already visited the dealer at least 6-7 times & right now my car is still in the garage since 2 weeks. The Audi USA are of no help. They took 2 months to respond to my case & said that the dealer would take care of it.And the car is still in the garage as I write this review. My Only question after buying brand new car are: 1. Why should I undergo this mess and waste of time/energy after buying a BRAND NEW CAR. 2. How come AUDI has not done any quality control before delivering the car. 3. How can they deliver a car like this to the customers and then have the customer go over this pain, distress and frustration. 4. Why should I visit dealers again and again to leave the BRAND NEW SUV for repairs after paying full price to buy the vehicle.

I purchased new Bridgestone tires which were put on my car, and the next few days I went to Audi to get their computerized alignment services. I waited there for 5-6 hours after I had a 9AM appointment. Alignments only take within 1 hour. The mechanic did the alignment then took the car for a test drive and the alignment was way out of alignment. HOW. Since this was a computerized alignment. And that was after 4 hours??? So it was pulled back into the shop and worked on for 1.5 more hours. Well they produced a computer sheet off the system showing the alignment completed. Totally suspect. Well that was April 2019 and then Covid hit and the car was barely used. In all, there was only about 7200 miles put on the car in 1+ years. Local distance only. SO, after a year I made an appointment to bring in the car for a front steering issue and told them to inspect the whole car. The mechanic doing the inspection made note that the rear tires were much lower treadwear than the fronts, and should be replaced. I said, Really? That is not good as this Audi dealership did the alignment for all 4 tires. The dealers service manager made a snide comment that who is driving the car? I said my wife who is 66 years old and drives locally only. He shut up. I then took the car to another mechanic who confirmed that the tires were unevenly wearing on the rear and did so in making them uneven as a pair. Thus the mechanic at Audi did not recognize the uneven wear. (Is he a mechanic??) Idiot as I see it. So I asked Audi to replace the rear tires and fix the alignment. They balked and said the amount of time made it not their problem. But the car only had 7200 miles on it since the alignment was done, and anyone knows that the malalignment takes time to show and the 7200 miles is about correct. I have other mechanics responses to this to show just that. So I bought new tires and had Firestone do the work with the guaranteed for life alignment, which they service at any time. They also gave me their details on the probably cause of the Audi service department. The Audi service totally screwed up. They are incompetent.

I love Audi so much and its like the best thing that I have. In most cases I look at the variety because thats an important key to look at. If a car has scratches, looks old, it doesnt qualify for the look you want dont buy it. Please use your money wise. The car isnt going to last for long. The passenger capacity is good and there hasnt been any complaints in riding smoothly. We just having fun and I love it so much. Upgrade is need. Once I didnt updated my car it was in bad shape. But when you upgrade youre like very happy and proud of yourself.

The technology in the Audi A4 sedan is complicated and not user friendly. The manual is not helpful either. It is a great ride but it uses premium gas which is a pain. I bought it because it is highly rated in crash tests. I have only owned it 8 months so I dont know how its long term durability will be but it is rated highly in this area.

There is a decent amount of variety available if you are looking for something that fits with the Audi image. Most people are familiar with the models Audi has put out. The car I ended up getting in the end was perfect and exactly what I was looking for. Its a pretty standard car size with a pretty standard passenger capacity. Carries four people comfortably, five if you stick someone in the middle in the back. Most of the extras I wanted came standard, and there were a few more things I hadnt thought about that were really appealing and I couldnt pass them up. I was able to personalize my choice in all the ways I had hoped to. Cars have gotten so fancy these days that its almost impossible to find a new car that doesnt come with a bunch of stuff standard that some people might not even want!

below you will find a list of repairs for a 2011 q7 that has visited the repair shop more than 10 times. 1.window repair 2.a/c malfunction 3.a qt. of oil needed every 1500 miles. 4.vehicle brakes constantly squeek and have been to repair shop more than four times and the problem still exist.5.dealer installed tv continue to malfuction. the radio wasnt working so it had to be replaced and other numerous misc. things.i have visited the dealedship and expressed my dissappointment in this vehicle. the truck is a new lease and ive visited the repair shop in half the time that i have leased it. i continue to complain about the brakes and the problem still exist. they continue to give me the run around and never resolve the problem.

I had the car for 3 year now but I had problems from day one the car has been to Audi North Cliff in Johannesburg. About 10 times to be repaired and now that I have yet other problem with the car. They telling me that it will cost me +- R7000-00 just to look at where the fault is that is not even to fix it and then parts will be extra on top of the R7000-00, not happy at all.

Evidently this problem is well known now and we are looking at an engine replacement as a result of a failed timing chain tensioner and the jumping of the chain. The class action lawsuit and settlement only entitled claims if made prior to Jan 25, 2019, which makes no sense given the issue continues to plaque owners of these vehicles. The treatment of this issue represents gross negligence by Audi. Why, in the case of the excessive oil consumption issue, will they pay $4k to execute a stage 2 overhaul of the engine and at the same time, with regard to catastrophic engine failure, not to the same next right thing?? This is really funny - we had the issue with the oil consumption fixed in the present failed engine. I wonder if well have the same issue with a new (used) engine with an updated tensioner and new chain?

My 3 1/2 year old A8 was just out of warranty when it developed a serious problem. Took 4 weeks to identify problem and cost e2,350 to remedy....after a lot of haggling dealer contributed e1000 towards bill and Audi Ireland had absolutely zero interest in their customers! Needless to say my last Audi!

These vehicles tend to be extremely visually pleasing, stylish and sleek. These are usually futuristic looking and quite stunning to see. And these vehicles tend to be quite accommodating to multiple passengers with the exception of the spot models. They usually have great leg and head room. Great size for families or large people. And there is a fair amount of variety and selection. I do feel they are highly overpriced when it comes to maintaining the vehicle. They can be reliable but when they break parts can cost more than the vehicle itself. Custom wheels, custom sound systems, custom paint and custom interior options. Also custom accessory packages. These custom features tend to increase the price dramatically.

This brand offers a whole assortment of different models. Absolutely everyone needs to purchase one. These cars have very distinct and beautiful features, new models include touch screens and awesome radio, beautiful leather seats, and the engine is wonderful. The car is beautiful on the outside too. There are lots of different upgrades and personalization. Some of the upgrades would include a touch screen, an awesome radio system, upgrade to leather seats and touch screen radio system, upgrades the engine. Also the passenger capacity is awesome, for a sporty car, this thing is just so great. You can fit you and your neighbors family in this thing. You would think that there would not be too much room because of the sportiness but there sure is.

I purchased a 2017 A3 in Sept 2017 at Audi Nanaimo. Ive only owned it just over a year, and purchased their Audi Care Pkg that includes 4 service appts. They recommend routine service at certain intervals, the last one being 60,000kms. I was overdue by 19,000 when I brought it in because of a strange sound while steering to the left, but still within the stated warrantied mileage. They deemed it a complete transmission failure after a $600 diagnosis and will not replace the transmission under warranty, because they said I was overdue for servicing...and the car only has 80,000km on it! They then proceeded to send me an $11,000 quote. What a scam.

Took my car at the appointed time (11 am) in for a full service (309) it was running perfectly well no faults whatsoever. They said the service would take about 1-2 hrs. I contacted Audi at 3 pm to say I was calling to collect my vehicle. They said the lady that dealt with you is just on the phone, Ill ask her to ring you back. I waited 20 mins, rang again, told them how long Id been waiting and want to speak to a manager. Again they said Ill get the manager to ring you straight back. 45 mins later and fuming I rang again. This time they said your car is just being washed now it will be about 15 mins.Now my car has a fault, its jerking and jumping as if it is being starved of fuel. I have just looked at the air filter and its. The one I put in 18 months ago, in my service book its (air filter) been ticked as replaced and crossed out and ticked as not replaced. So no new air filter, not even cleaned, fluids NOT topped up they said thats extra. So almost six hours for a service. I dont think a Boeing 747 would take that long. Bad service, certainly the longest, lied to several times. Get your service book stamped by any reputable garage. Audi is NOT all its cracked up to be very, very expensive and work NOT carried out.

I have a Audi R8 car. I love the car but the service that Audi give is crap. I had a problem with the clutch so went to Audi. They told me it needed a new clutch at the cost of £3000 pounds so I told them to get on with it. The next day they phoned up to tell me it needed a new oil cooler and pipes that the mechanic broke when removing the gearbox at a cost of £2000 pounds. After one week they phoned again to tell me that they had broken the clutch master cylinder pedal and pipe and it would cost £1200. I think that Audi should come over to UK from Germany and train these people how to work on their cars. People are going to get fed up of being ripped off by the UK Audi dealers. A pissed off Audi owner.

New A6 Prestige purchased Dec 2019. On February 11th 2020 the new car just dies while spouse driving on Post Road in center lane with daughter in car. Car just stops and is immobile. Audi Emergency Roadside Assistance does not show up for 3 hours despite confirms two truck being sent and numerous calls for help. Car and spouse stranded in middle of dangerous road at rush hour. Fairfield Service Center engaged yet waiting on Audi Assistance service vs actually intervening to help a loyal local customer. Explanation is they are not responsible for roadside assistance? Car towed 3 plus hours after and no explanation why brand new car died. Safety was why we were loyal Audi clients for 12 years and 6 vehicles. Lack of safety is why that’s over. Questions linger on potential dangers of new A6 (reminder of sudden acceleration issues from past). The car suddenly dying if my spouse had been driving on I95 could have been much more dangerous. Post Road was dangerous enough. Disappointed and shocked after 12 years of loyalty to Audi cars and Fairfield Audi.

Audi offers not a high variety but enough that you can find a good fit. From racy sporty to family safety, they have excellent selections. Safety and performance are both taken into consideration. From mild to wild Audi has many options to please you or if luxury is your cup of tea you can treat yourself like royalty in one of its highly appointed top of line upgrades. The four interlocking rings that make up its logo make it very easy to distinguish its an Audi at a glance. The world famous Quattro drive is hard to ignore. From the two seater Audi TT to the roomy A8 if you need the space Audi can meet your needs. Leg room and head room are quite adequate as well as storage.

I took in the car as the windows smash and grab gets scratched out every time I open the windows (all of them). Then they lied to me and said its the type of rubber Audi uses which scratches all their windows so they cant help me or change it. 2015/04/14 - My car is new and its not even a month old and it is flashing oil change. Response was a sorry and they took it in to be fixed. 2015/11/26 - My car went in for a service and they smashed it and had to wait until January driving a smashed car. Brand new car now turned into a smashed one and I must just accept a sorry???Response was: It is regrettable that your car got damaged whilst in for service. We do sincerely apologize for the mishap despite us taking extreme caution with our customers cars. Please understand that we do not plan these things but they do happen at all dealerships. We are transparent and accept responsibility for the incident. I have arranged for your car to come in around the 2nd week of January 2016 once everything returns to normal. And then they ask me not to rate them with Audi SA - May I please ask that you do not participate in the survey with IPSOS should they decide to call you. May I ask that you rather participate in the survey once we have repaired the damage on your car? This rating is very important to us and I think the whole experience has been tainted by this unfortunate event.Now I went over a month ago as here is a list of problems. Loud sound when I hit the brakes and go over humps, the car cuts power when I drive it, the car doesnt lock, the dashboard and speedometer switches off while Im driving, when you put the car on reverse it does the opposite and when you put it on drive it reverses before it moves forward (at my sons school when I put it on drive it reversed into another car). The soft top needs to be tightened as well, no rain sensor as well, its as if electrically it is messed up.Over a month ago they asked me to bring it in and one of their technicians drove around Sandton to listen and also said he knows what the problem is so I need to book it in and it will take days to fix it. I asked if I will get a loan car and they said ok. When we went back to their office where they said the booking agents were in a meeting and I must just leave my number, they did phone me and booked it in for the 8th of June. When the car started not locking I phoned them again as I was very worried then Ismail asked me to bring it in this Monday, I asked for my loan car and was told I will never get one as the previous guys did not even book a loan car for me and if I want to wait then they can only fix and give me a loan car in July.Clearly Audi doesnt care about the owners safety. I decided I have to take it as I fear for my life, I dropped it off at Audi on Monday morning and even today I havent got feedback as to what is wrong with the car??? I really thought the technician that drove with me said he knew where the problem is. I really want Audi to give me my money and take their car back. I seriously dont think its fair that its their technical fault and I must suffer!!! Now I phoned at 7h25 today to speak to Ismael or the dealer principal (was told Ismael is around but they cant get hold of him and the dealer principal will be in around 1 pm). I still dont know what is wrong with my car or HOW IM GETTING HOME TODAY as I had to take Uber to come to work and drop off my son.

One thing you can count on with any Audi: the worst customer service of any car brand, anywhere. Their number here in the USA is inevitably busy and offers a call-back, one which never happens. I would stay as far away possible from Audi, please dont waste your time & money with this company.

Very happy with variety. There were a lot of cars to choose from within Audi brand. But I am more interested in cars than SUVs. I love my car a lot. I love the sleek look. I also have variety with radio/aux/satellite radio. The leather seats are great. I am able to fit 5 people in my car comfortably. There is plenty of space in the back seat. The front seat is easily adjusted and can be moved back or forward for more or less space. I also like the sunroof. Cup holders and automatic windows are nice. You can update car with seats, window, sunroom, radio. I enjoy having luxury things in my car. I wish I could have gotten the backup camera. But Im happy with purchase.

Bought my first Audi 3 weeks ago. First day I couldn’t log in to access my car. I called customer service and email them numerous times and no one has been able to fix or provide status. Audi has the worst customer service in the world, DO NOT BUY an Audi.

Purchased 2006 A4 used in March of 2007 with 8,000 miles. Two weeks after purchase, stranded, due to bad coils. The car is towed and repaired under warranty. One month later coils fail again - Im stranded again. Car is towed and repaired. After that the car is excellent mechanically for about 75,000 miles of meticulous, by the book maintenance by an outstanding independent Audi shop. Replaced plastic center console glove box latch twice. I finally improvised with velcro. Cmon Audi cheap, fragile, plastic latch on a 30K car! The Check Engine remained lit from 10,000 miles on. The dealer and Audi shop would diagnose every tune-up and oil change but the light would come back after 10 miles or so. At 60,000 control module for auto door lock and alarm failed - quoted $525.00 repair. I decide to manually lock and unlock driver door. All other doors locked properly but the alarm would not set without manually locking the driver door. 110,000 mile driver side power window actuator, $350.00. 115,000 oil sensor/plug $690.00. Next rear fuel pump located in gas tank, $800.00. Now the car is dead from camshaft failure at 135,000 miles. The dealer quote is $11,200.00. Ive driven many makes in 40 years of car ownership: GM, Honda, Acura, Lexus, BMW. None have left me stranded by the roadside. Acura, Lexus and Bimmer easily exceeded 150,000 miles. Im headed back to Acura or Lexus after I figure out how to dispose of the Audi A4 occupying a space in my garage.

I purchased a 2011 A4 from Day Automotive in Pittsburgh. The car had just over 33k on it when purchased. Although the car was a certified pre-owned they had not performed the 35k maintenance on the car. Less than a month later they charged $450 for the 35k maintenance. I have been driving the car long distances between Pittsburgh and Chicago on a bi-weekly basis and other than having to watch the oil and add every 1500 miles the car has operated flawlessly. I like the quattro in the snow. I am concerned though about the reliability of the vehicle and will be trading it for a Chevy Cruise first chance that I get. My experience has been that GM dealers stand behind their products.

I purchased my first Audi A6 in May of 2018. It was a brand new 2018. I noticed two bubbles protruding from the right rear door and paint peeling beneath it along the internal surface structure. I called Audi and sent numerous pictures. I told them to take the car back and that I wanted a replacement. They refused to give me another car after it was determined that it was indeed a manufacturers defect. I was given two choices by them, to sue or get it fixed. I did not have the money to get an attorney so I was forced to fix a new car that was sold to me with defects. I will never again buy another Audi. Audi USA is horrible! The customer advocates are a joke. This is the worst experience I have ever had with buying a new car. Audi does not believe in Customer satisfaction.

Car has 20k miles. It has had key fob unrecognized, have to walk away, come back, it works. Ive had engine shut off on highway due to overheating (thank God I was next to the shoulder lane). My check brake light indicator comes, lights up on the dash, brake lights however work fine. Dealer so far has added antifreeze (it wasnt low to begin with - just above min) cant find problem with light, would have to tear car down. Then I was rear ended at stop light, 8k in repair done by Audi, car now vibrates. Took it to sunny side Audi bodyshop, they sent me to Sunnyside Audi dealer in middleburg OH, (place of purchase/service) and they try to sell me tires and balance after saying nothing wrong with car alignment. Cant guarantee me that it will fix the problem. I did NOT have a vibration problem before being rear ended.I called Audi America, they sent me back to dealer to try to work something out. My tires have PLENTY of tread left as I used winter tires for at least 8k miles of the 20k. Just a horrible experience with the car, with the service, with the repair work of Audi manufacturing, sunny side Audi service, sunny side Audi collision center. Ive owned Honda, Toyota, Ford and Acura, not had any problems. Acura replaced a 600.00 part under warranty. It failed 2 years later after extended warranty expired and they fixed it again, free of charge under good faith. Audi should learn from this. Im going back to Acura. Im not unreasonable. I offered to pay for tires if indeed it takes care of problem. If it doesnt they should. As I said it 100% did not shake/vibrate before accident. The other electrical issues I just deal with until lease end.

They have a lot of model for every people and what they needs. Im so glad with the service and personnel. The car is so beautiful, and cheap for what its come. It has great balance between cost and accurate. For the new are good, and the color is very wow. The black one is very good. We used the cars for my children, my wife and me, but we are very comfortable. Its a great space for everyone. Id recommend Audi for all my friends.

My front passenger side headlight fogged up when my purchased new 2013 A5 after 1 year. When I took the car in to the Audi dealer in Oneonta, New York, the service manager told me that Audi was aware of this problem but it was harmless and nothing needed to be done because there was no call back on that problem. AS SOON AS THE VEHICLE HIT 50K MILES, THE LOW BEAM HEADLIGHT BURNED OUT! I was pulled over by the police AND Audi in West Palm Beach Florida wants $335 to fix it. I notified corporate and they want to pay $100 goodwill towards the bill. I AM GOING TO TELL THEM TO KEEP THE MONEY AND sell the car and buy a BMW. The worst customer service of any company that I have ever dealt with!

I took my car in to Audi for service because it was overheating so Audi changed my water pump and never told me there was a recall on it. I drove off their lot 3 different time but the last time I drove off my car turned off at the fork of the 118 and the 5 Frwy and cars were trying not to hit me from behind and when I called Audi scared out of my mind, they acted like no big thing. The next call about my car was that I need a new engine. I gave them a running car and theyre giving me a car that doesnt run.

We bought a 2015 A6 7 months ago. This car rides like a dream, has power and comfort. But, you would think as much as you spend on these cars the service would be a lot better. We had our oil changed at Cavender Audi in San Antonio and they would not even reset the oil service alert (you are unable to do it yourself in MMI). Then when your complimentary data service runs out after 6 month you have to pay $800 for 30 months. Toyotas Entune is free, Fords, SYNC is free and I am sure there are a lot more companies that provide complimentary service like this. Chevy allows you to use your current phone data plan which costs $10 month. So bottom line the car is outstanding but as much as Audis cost they could at least give you complimentary data or at least let you use your phone company.

It is safe and others should have it to not be in danger when this is a great car for almost everywhere to drive through such as off roads, some highways, streets in neighborhoods, the roads off at the stores, also the drive thrus. I would say it has a nice appearance and should be recommended for others so they can appreciate the looks of the car and how well it is for people to drive with barely any problems having to be on the car at all.The various upgrade helps it get lighter and to be more safer they add protection inside the car also which is very great for kids, children so they wont have any technical difficulties as the other fast supercars that dont really have any protection inside, within or without it. An Audi helps gets people to places like an average car. The capacity and the weight the car takes on is incredible because it still holds against heavy people such as myself and my other family members who are always entering my car to go to places wherever. For others it would helpful so there would still be a engine functioning.

I purchased a 2021 Audi RS6 from the dealer then found horrible paint and body defects on the entire vehicle days later. Audi USA would not respond to my attempts at contacting them until I called them out on Social Media. Apparently, that’s the only way to get anyone to respond. Even still, I was told by Audi to “trust the dealer and their attempt to make it better.” So I did and it is even more so ruined. Audi has not offered any customer service when purchasing a vehicle of this caliber and price point. Severely disappointed.

Overall, my husband and I have been very satisfied with the Audi vehicles weve purchased or leased since 2016. Weve owned/leased a 2017 A4, 2017 Q5, 2018 SQ5 and 2018 Q5. Unfortunately, what is very disappointing is Audis lack of customer support or loyalty. A few months ago, my husband unexpectedly passed away leaving me with two leased Audis. Understanding that we did enter into leases with strict lease conditions on these two cars, given my personal situation and that my husband and I had a good history with Audi, I still wanted to see if Audi could help me in any way as I couldnt keep 2 leased vehicles under the present circumstances. I had heard that some car companies are very helpful when a lease holder becomes deceased. Ends up Audi is not one of those car companies and they were of absolutely no help. The dealer told me they couldnt do anything and to talk to Audi Financial as they owned the leases. Audi Financial told me I could turn in one of the cars but Id still have to make the payments and that I should go back and talk to the dealer to see if they would purchase the car back. Long story short, I ended up buying out one of the cars and selling it through a car broker (at a loss but at least I no longer have to make the car payments), and will continue to lease the other car until the lease expires. At that time I will purchase something different as I am very disappointed in Audis lack of customer support or loyalty.

Five hours at the dealership to get the paperwork completed, 15 minutes of negotiations, and we were the only customers buying. The car (2016 Audi A4 quatro) is finished nicely, drives well at turnpike speeds, but in town it is AWFUL! Acceleration when needed is absolutely unreliable. Sometimes accelerates as needed, other times the engine does not increase above idle speed when power is really needed. The dealer had the car for a couple of days and could not duplicate my complaint. They then stated if this problem occurred it was my driving technique (my wife has the same problem of non-acceleration randomly). I tired of arguing with the dealer, and just accepted the fact we are stuck with this car for another 19 months when the lease expires. We are reluctant to drive the car, and after 17 months it has accumulated less than 9,000 miles. We had two Mercedes prior to this piece of garbage, had never leased a car before, and never owned an Audi. We will go back to Benz, will never lease again, and never again have dealings with Audi.

Car started burning oil at 95,000 miles. Dealer says they have never heard of the problem (but this is obviously not true because there are online complaints on this very issue). We usually keep our cars 150,00 miles and have done all the required maintenance and repairs (by the local dealer). Selling the car - wont buy another Audi. Very disappointed in Audi. They should do a recall and fix these problems.

I got this Audi etron with the security that I would have access to 150kw charging stations that would charge my car in 30 minutes (this is what audi is advertising on their website and what the sales person told me). This was a lie and they dont exist on the East Coast. You are lucky if you can find 1 nearby. The fastest charging time for my audi when its on 26% is an 1hr and 15 minutes on the only supercharge stations that exist which are 50kw (and if few of these exist, only 15 hour level 2 charging stations). This means if I want to go out of states I can not because it will add an extra 5 hours just to charge the car because unlike the sales guy told me it does not give you 250 miles but 204 miles (this depends on how fast you drive, if you are going uphill, and if you turn on the AC). They also sold me the brand new vehicle with all 4 safety handles missing. I am not comfortable driving the car because if something as simple as safety handles was missed what else could have been missed. I reached out to Bryan who was suppose to be helping me from the customer experience department and he told me there is nothing they can do. The car works fine and the service department is fixing the handles. I informed him that they did not fix or check my car but only took pictures. I informed him that I wanted a copy of my the final results that he told me over the phone and I am yet to receive this in writing so I can pursue litigation. They are trying to wipe their hands on selling me $100,000 car. And now I will fight them in court and I wont ever get another Audi vehicle. Getting this E-tron is the biggest nightmare of my life and neither Audi or the dealership are trying to help me by taking this useless overly priced vehicle back.

I leased an Audi Q5 and had an issue with my lease payment and attempted to contact Audi using live chat and was told they could not help with any accounting issues to call the phone number to customer service. When I called I was put in the holding system for about 20 minutes. Got an associate and while he was helping resolve the issue he cut me off. Called back and was put back in the hold system for another 20 mins. Got an associate who took care of one piece of the problem and told me she needed to transfer me to a different department which she did. And guess what, yes put back in the hold system for another 20 minutes. One of the most frustrating customer service experiences EVER!

I ended up removing my car from the Audi in Orland Park, IL and taking it to another Audi location. The new robot technology was used to diagnose the cause of engine failure. I provided Audi with receipts where all the maintenance was completed in accordance to their recommendations. They forwarded all document to Audi headquarters. After a few day Audi accepted responsibility for my engine failure and they will be repairing it. Thanks Audi for your honesty.

I bought a Audi Q5 2015 back in October 2014. At the moment picking up the car and paying for the balance, the person who assist me promised to give me the new Apple cable connector to plug my iPhone, which was unavailable at time. When they received the new cable they never called back to pick it up. A few weeks ago in July 2015 I called asking for the cable. The person who helped back then was no longer working for Audi of Mississauga and they said they couldnt give me the cable as promised.I called Audi Canada and after made me wait three days for an answer they said they couldnt give the cable. Now, in October 2015, when I picked the car they gave a Gift Certificate for $50. Now in July 2015 that I want to use the same dealer Audi - Mississauga - Ontario - Canada, said it was expired. I would never recommend this car made Audi to anyone. The sales representative, Alex **, provided us with the worst customer service ever. Never answered his phone and had the courage to sent text messages. Very disappointed. I regret 100% buying this car. Next time I will go for a Range Rover without doubt.

After having my rear passenger door repaired about a month ago, I find that now the front passenger door does not electronically lock on my 2009 A4 3.2. I regret buying an Audi, it is my last Audi, maybe last German car.

I bought my Audi A6 a few months ago, and I was happy with it until a few weeks ago in which it started having problem with dash switches and eventually all switches lost their functionality. I could no longer use satellite navigation nor mobile. Because the car is under warranty, I took that to Audi Stafford. I was told that corrosion has developed under the switches! Since it is an outside influence, the warranty does not apply! Such a strange reason to decline the warranty. This is a major problem, and I hope it is a one off. Otherwise, I call that a major design fault. If this is the case, then all Audi having this switching feature needs to be recalled; and I certainly like to know if this is the case. I could not convince the service manager, and that is why I am contacting you.I like to have an explanation and reason why a car of this age (less than 3 years old) must develop corrosion. Bear in mind that corrosion is a gradual process. And now even worse, the Audi is not even accepting to fix the car under warranty. I was very disappointed when I heard that the switches carry no IP rating. That means they are susceptible to humidity, let alone water ingress. If this happens to a Ford Escort, I will still be surprised. We are talking about a top class car, and I do expect minimum requirement. Some time ago, my son dropped my Nokia into the sink. The mobile stopped working for a few days, and then it came back to life.I am dealing with issues like that, and we design electronics and mechanical devices. All PCBs used have an extra water proof cover to prevent it from any ingress and even splash of water. Does Audi protect its internal electronics with anything? I do not like to use any harsh language at all, as this may be a one off case; however, this car must be repaired under warranty.I had another issue like that a few years ago with my other car, Toyota Avensis; and it was not even under warranty (after 6 years) when both of its front lights failed. Toyota finally accepted to repair my car when I wrote to Watch dog and Trading Standard. I appreciate your immediate attention on this matter.

I read Jamess experience because Im looking for experiences related to Audi on the internet. Me And my husband had a very serious accident with our Audi Q5. It was a miracle no one died or was injured. Please do not use the cruise control! If you want me to better explain, I will ask someone to help me to write the experience in english language. Im searching for problems Audi related to Cruise control, sudden acceleration and not working airbags. Thanks.

I purchased a Certified Pre Owned Audi A8 with 17K miles. Audi claims they have a 300 point checklist and vigorous standards for accepting vehicles in to the program, for which there is usually a premium to pay. When I received my vehicle, it was immediately very evident, while the car was still on the transport truck that it had been in a serious accident. The entire drivers side of the vehicle had been repaired and repainted. There are still creases in the front and rear door. The paint is mismatched. Sand marks are still visible under the paint. The windshield was replaced with the incorrect windshield so the heads up display does not function properly. One tire had extensive damage and was plugged adjacent to side wall. I was advised not to drive the vehicle with that tire by our local Goodyear Tire Center. There is paint overspray on the instrument cluster and dash that simply will not come out. I can continue on - the car is a mess. The dealer isnt responding so I called Audi. My customer care experience with Audi has been atrocious. They have absolutely no concern that one of their dealers sold a car as certified but didnt check the simplest of items. The damaged tire alone should have precluded the car from being certified.The first person from Audi Customer Care that I spoke to ask me so what do you want Audi to do? Well, I guess that about sums it up. They fight tooth and nail to escalate the problem to management, and when they said they would - i had to call them back, Its been nearly three weeks. I advise you to stay away from Audi Certified Pre Owned vehicles. They program isnt worth the paper it is written on. Ive purchased CPO BMWs and Porsches in the past and had fabulous experiences. Audi just doesnt measure up. Im embarrassed that Ive allowed myself to be taken advantage of this way, and Im furious that Audi just doesnt care.

The Audi FSI engines are subject to heavy carbon build up so beware before buying one. My issue that I have beside the carbon build up is the timing chain. My 2007 4.2 Q7 jumps out of timing, causing the SUV to shake at idle speeds, misfire, and turns on the CEL light that makes you fail smog tests. At this time, Audi service center has had the SUV for about 4 -5 weeks and still cant fix the problem. The entire engine has to be dropped to service the 4 chains and chain tensioners, etc. The dealership avoided dropping the engine and we recently found out were trying troubleshooting by moving can adjuster to the another side of engine.They gave us a loaner to use but just want our SUV back and fixed to smog for DMV, then get rid off. The Audi dealership stated that they had to recently service 4 engines that had timing problems and think they will see more as the Q7s age with miles. I just want to know if anyone else has had the same problem with the timing on their Q7 3.0 or 4.2. If so, please contact me. Want to hear your problem and how it was resolved. My miles is about 74,000 miles. I think Audi will need recall or repair or class action suit is needed. 2014 is coming and the 2007-2009 will hit higher mileage and should all have problems with these thin timing chains.

My car was taken to The Collection in Coral Gables three times in two months! What a horrible inconvenience! I initially felt it had something to do with the turbo. Three times I had to rent a car and each time they told me that the problem had been fixed. Three times they told me it was not the turbo. They changed spark plugs, replaced injectors, replaced the breather valve, replaced another injector, replaced the ventilation pipe and all three times the initial complaint reoccurred! Finally, the car did not start at all and I was not at home at the time and had to have it towed. I requested that it not be towed to that service center and instead it was towed to another one, Audi of Pembroke Pines, which is about 40 min from my home but at this point I did not care. I felt that if it was not fixed this time, I would have to look into another car. Audi of Pembroke Pines diagnosed the problem. Guess what it was? The turbo! And they repaired the car which was thankfully under warranty! This has severely left me nervous about the reliability of my car. Can you imagine being told that a problem was fixed and driving long distances on interstates and the problem reoccurs leaving you scared of being stranded? Well, this happened three times. Each time I reiterated about it being the turbo and each time they said it was not. Reliability is a womans best friend. Without that, the trust is gone, my friend. I have my car back. Thank you, Audi Pembroke Pines! But I am still nervous about driving long distance on my own right now. I may have an Audi, which once I thought was the best thing ever, but I look at my mom with her Toyota or my brother with his Lexus which never breaks down and then look at my fancy car and wonder if it was worth it all. In 2011, which I dub The year of the Car, I have had, aside from regular maintenance, replacement of radiator fan motor. In July, service found them defective, worth $ 310; fan assembly worth $315. I replaced ignition coil for $64 in July, and twice in November problems stated earlier reoccurred. In December, one problems stated earlier and in March 2012, turbo has to be fixed. Now, after the turbo has been fixed, I now needed my major tune up and to replace spark plugs that were corroded and contaminated with build up that was just done in November. The cost to replace those spark plugs is $331! At the same time, my brakes needed to be fixed. This job was neglected awhile as the priority was to fix the problem with car even running, right? Forget stopping. Therefore, pads had to be replaced as well by this time as well as rotors worth $886. Great car, huh?

I bought my 2016 Audi Q5 in air day weekend of 2016 and Ive had 3 separate issues and now 3 recalls in the car within a matter of 9 months. 30 days in my sunroof started to rattle so bad it sounded like the glass was going to fall out. Take it to have it fixed and issues with getting a courtesy vehicle. I got a small A3 which is not comparable to a Q5... Just pointing out the obvious! Also they werent very thrilled about giving me a car even though that was used a sales tactic because that was one of the things I liked about their service and having a luxury SUV! They had to take out the sunroof and put something around the whole thing so it doesnt rattle. Issue was fixed and hasnt come back.Came back in probably 2 months after that when other random rattle sounds started to pop up. One in the back trunk area and one by the dash. Again did not want to give me a courtesy vehicle and again I had to insist. Im a mother of a small child, that time is precious to me and Im not sitting in a dealership with a small kid, no thanks! Trunk issues resolved, front they couldnt figure out and I hear from time to time. Now the final one is my window makes a high pitch screeching sound when I roll it down. Seems to happen in hotter weather. This is getting looked at this week and the 2 out of 3 recalls!This car has been plagued with problems and not the safe luxury SUV I spent $50,000 on to keep me and my daughter safe! Im so disappointed and disgusted with Audi and how Ive been treated. This is not the service or car I expected from them at all!! I called Audi America today and was told they couldnt buy my car back because it had recalls! Really? Why do you think I want to see it back to you, Audi??? Im not safe in this malfunctioning car you sold me!!! And now you dont want it back? SHOCKER! As for the dealership, they can care less and are so rude it blows my mind! Huge mistake buying an Audi! Shouldve stuck with Infiniti!

On May 19th my five year old (under 69,000 miles) Audi A4 had a “piston failure” in which the piston came loose and eventually shattered the skirt. As a result, the engine needed to replaced. I was told by both the dealership and Audi USA that Audi never extends coverage and will not provide any warranty assistance (even in the case of potential negligence). The dealership initially refused to provide a loaner, however, after extending the expected completion of the repair four times, the dealership provided a loaner. They replaced the engine with a rebuilt-engine costing over $8,000 and completed the work on June 14th (26 days in the shop).Beginning July 1st, the rebuilt engine began leaking oil around the camshaft valve cover. The dealership inspected the car and agreed to contact the company from which they purchased the rebuilt engine. They needed to get approval from the supplier before doing any repairs. In the meantime, they told me to continue driving the car. After I called the dealership four times for an update, the dealership informed me that they needed pictures. I emailed pictures to the dealership immediately. I called the dealership four more times for an update and on July 28th, I was told that I could bring the car in August 3rd. The dealership added a high temperature sealant to the valve cover and I picked up the car on August 4th. 34 days to get the oil leak fixed on the rebuilt engine and a total of 77 days from the initial engine failure.

My lease expired and I got my final balance. I been trying to contact them by phone for 3 weeks. Stay on the line for more than 20 minutes waiting and no one answer. It’s a horrible experience try to pay and just can’t then I used the automatic payment method by phone I and just can’t get through and finish!

I have bought the Audi A4 since 2005. I purchased CPO for the extended warranty. I have had a 2001, great car and a 2006, another really great car. I was ready to update to a 2013. I found the car online and it is a beautiful car. However, I have had about 3 recalls in the two years that I have owned it. At the time I purchased the car, I bought it sight unseen but by online photos. I discovered the following... the spare tire is not regular size tire but a “donut”, dual temperature control is not standard, the Cd changer no longer exists, and 60/40 split folding seats were not available, as well as a push-button parking break which would probably not be of much service if your accelerator gets stuck and you need to shift to neutral to try to stabilize the car. Features that seem to be standard (or just luck on my previous buys) are now optional or obsolete. Wish I had kept my ‘06, looking to trade-down. When did leather seats become leather inserts... ugh... Oh, yes, the turbo diverter valve has a gasket and required a new piston driven diverter valve, the cost for replacement is approx $3500.00, Why has this issue not been a recall since the issue is addressed online when you get the diagnostics code. Shame on you Audi... Sacrificing quality for cheap.

The A7 is a luxury car with room enough to be useful in terms of passengers or cargo. Its styling is unique and so beautiful that most people think my 2013 is a brand new car. The supercharged 3.0L engine has plenty of power and the Quattro AWD system cant be beat.

I did 45000 miles service at Audi Denver. I pre-paid next service that comes at 55000. Everything was nice until then because they were getting money. Nobody told me that there is validity for Audi care and now when I went there to get the service done they told me that it is expired, nothing can be done and the money that I paid is gone. I contacted Audi America and no one is helpful. They are least bothered about their customers issue (especially when the money is paid to them). There is no escalation process. Nobody cares. Highly unsatisfied. Dont know how much this forum will be useful but want to make other aware of this bad experience that I had with them.

I cannot find the words how unhappy we are with the customer service from Audi Financial services. Its mind boggling how a luxury automaker offers such a poor customer service experience from their financial services team. I was told that the only way to set-up auto pay for my lease was to call your 800 number for Audi financial services. After waiting on hold over 30 minutes I was cut off. I called back again and again with hold times so long it was extremely frustrating that it could take so long to get thru to a live person. Finally, after much wasted time, I reached an Audi financial services rep who sent me an Audi form which I completed. It included our correct checking account number and banking details so we could set-up a recurring automated monthly deduction from our checking account.It took many attempts to contact Audi Financial Services again to confirm Auto pay was set up which was a timely process since there was not a e-mail or internal confirmation of the payment details. Its extremely difficult to get a live person on the phone and your hold time are so long. Finally got Audi to confirm all was set up. Again after much time got confirmation auto pay also set up.I then received a past due statement, so again after so much time on hold, rep said I gave Audi incorrect checking account # so our monthly bill was not processed and we were past due on our account. Audi rep told me this was my mistake since I gave Audi incorrect checking account # even though I explained to Audi rep again that our Auto pay form went through with no issues on first payment. This went on and on, with no one from organization even thinking to check first to make sure that there was no mistake was on their end, before taking up much of my time to prove it.Finally, Audi rep admitted that they made a mistake and must have keyed in an incorrect account # different than the number on the form I provided for auto pay. They told me they would process it with correct # and assured me this would not happen again. Unfortunately, last week I again received another past due statement after I was assured this would not occur again. After spending a lot of time again trying to get thru to a person at customer service number, a rep said someone would call me back. Again, no one did or ever has as they promised they would. Since I got our first Audi, each month I spend so much time on the phone trying to have Audi employees careless mistakes rectified and there is no other phone number or higher level person to contact. I am left with the Financial Services 800 number and long hold times each time I am forced to make a call.Never have I ever experienced such horrible customer service with any company as Audi and been so unhappy with a product as I have been with Audi. Its shocking the lack of care with employees have for customer service, not to mention the on-going monthly headaches I have had due to Audi Financial Services incompetence.We have bought many luxury cars over the years. All offer good customer service. Those companies do what they say they will do. Its easy getting ahold of customer service with their 800 number and there are no issues with auto payment set-up or execution. It takes a lifetime to build a reputation (as Audi should know and recognize historically) and only a few minutes to lose it. Each month I waste so much time trying to correct their incompetent mistakes which still has not got resolved. I also told Aud I would like to return both cars to them since can not get issues resolved, no one cares and no one ever calls back as they promise they would.

Purchased new Q3, in less than 10 days it started to stall WHILE DRIVING. CAR HAS LESS THAN 300 MILES. Service center said car is perfect. 2 hours later it stalls again WITH MY CHILD IN THE CAR. This car is UNSAFE. I was told dealer will do nothing and I should call Audi. Im stuck with a LEMON. Now trying to fight Audi corporate. Service center cannot fix this. They wouldnt even give me a loaner. I had to make a stink at the dealership to get one. Dont buy an Audi!!

I own a 2020 Audi Q3. I bought it last July and I’ve been at the service department more than five times and tomorrow will be my 6th. I have brake issues, rotors keep getting scratched, shaking Error messages on the on the main display. They have repaired it and said that it’s all good. However less than one week later the same issue repeated. The same all over again. However this time I have transmission slip failure, driving system failure.

I had an engine oil change in Feb 2015 (long lasting oil for 10.000 KM). Now after exactly 6-month my service indicator shows service due, although I still have 4000 KM to reach the 10000 km. I called the service centre. They said I should visit. Does the service centre control service intervals on cars computer? A3 Sportback 8P, 2013, 18.8 KM.

My story is as long as the other reviews, so to make it short. I will not buy an Audi again in the future. Doesnt matter how good it drives. Do not want to make myself unhappy again for few weeks. And just a piece of an advice, do not get any options at the financial room if you have to buy it.

Bought this car brand new. I only had one issue during the 120K miles on it. Audi replaced the water pump at a oil change visit and then gave me extended coverage at no charge. (What Auto company does that?) The brakes do need to be replaced about every 25-30k miles. Routine maintenance is not terribly expensive. The car I replaced this car with is a Porsche Macan. I love the drive of the Macan but routine maintenance is very expensive. Spark plugs at 30K. Drain transmission at 40K. Plan on at least 1K per visit. The Audi was very dependable and a great car. My wife bought a 2018 S5 Sportback that is so much fun to drive. This is a great car company and look forward to visiting their manufacturing plant in Germany!!

I purchased a new A-4 and complained about the performance to the dealer several times. I was always told everything was OK. When the car had 40,000 miles and was over the time part of the express warranty (but not the mileage part) a light went on and I was told a valve in the turbo charger (that was redone and improved by Audi) needed replacement. This fixed the problem, but Audi only paid for the part not the over $300 of labor to replace the part. Given the history, they should have paid for the entire repair. They do not act like an upscale brand seeking to create a positive Audi Experience.

I have a 2012 Q7 with 125000 on the clock. I must say this is one of the most reliable and enjoyable vehicles I have owned. It never breaks down and just requires regular maintenance. As for people complaining about noisy brakes I find this only occurs if the pads are not properly bedded. As other posters said they are unwilling to do 5 or 6 fast stops from 60 mph to 20 in succession on a deserted road. If they did this as recommended by the Audi dealer this would bed the brake pads properly. This vehicle has high performance brakes not your cheap brakes found on most cars. I am so satisfied with Audi we replaced our Volvo with another Audi. When the time comes to replace the Q7 I will be getting another Audi.

As much as I would of loved to give Audi 5 stars it would be just as unethical and misleading as them and the experience I had with them was. •06/04/2019: My 2010 Audi A4 2.0T mechanical defective timing chain tensioner edition had been effected and damaged in which I paid out of pocket for earlier this year only to find out AFTER the repairs had been made by a less expensive shop that worked within my budget; that this would’ve of been covered by Audi, if they had done their due diligence and notified me but they didn’t. Dealerships aren’t first choice for many people when big major repairs take place especially one as silly and unbelievable as this. If I had been notified correctly back in December 2018 this could’ve all been avoided and properly/thoroughly addressed by Audi themselves within Audi itself but instead I had to take the cost effective and unaware consumer route due to Audi & Audi Nashua’s failure to notify me of this matter. •10/05/2019: Brought my vehicle in for the timing chain matter (that Audi was sued and settle on) amongst other things that had been effected post timing chain failure with hopes that this time Audi would rectify the situation now that the timing chain is going again less than 5 months later in which could of been properly addressed and fixed this time without the constraints of a budget for such a ludicrous repair especially so early in a cars life. However, Audi of Nashua refused to do so regardless of the 24 pages of service records dating back to purchase in 01/2018 with only 64k Miles that I had provided which were more than sufficient enough. Trevor the service rep even seemed impressed with the records. Instead of trying to remedy the matter, I get the diagnosis that I was clearly already well aware of but Audi Nashua wanted me to fix components on the vehicle FIRST out of my pocket that would of been repaired at no cost to me had they notified of this disaster problem to begin with 11 months ago. So now that audi is refusing to back their product like they should’ve my vehicle sat on their lot for days collecting dust and leaking oil from main seal instead of at least beginning the repairs like I had asked. •10/12/2019: Danielle the extremely unprofessional service whatever position at Audi, stated via text “to bring back the loaner or face a $75/day charge so that other customers may have access to the loaner while they wait for parts and repairs to come in.” Basically telling me to pickup my barely drivable Audi with just 100k on it so other customers can have transportation because apparently they are more important than me. So I did. No word back or anything about these parts they ordered either. Reached out to Audi USA and that rep on the phone was as clueless as can be and offered no help. I told Danielle I wasn’t paying for anything as the service team had done nothing except REITERATE everything I already knew, and let my car leak oil until it was nearly bone dry upon pick up. Basically made me feel that because my 2010 peasant Audi isn’t a 2019 I need to go pound sand as that problem is not theirs. •11/08/2019: Here we are less than 5 months later and guess what? Timing chain is going again. This time now that I know this would’ve and should’ve been covered correctly the first time, Audi of Nashua refused to do so regardless of the fact this Audi had been serviced there by previous owner and my 24 pages of service records I had provided that were more than sufficient. Now my car that should of been fixed correctly months ago is now parked lifeless and inoperable as Audi Nashua & Audi brand have completely left me high and dry all because of their own negligence. Now I have gotten the attorney general of NH involved to handle this consumer conflict with hopes that these people will finally rectify the mess that could of and should been avoided.

2004 Audi TT transmission problems! 70k miles and Audi wants $7000 to replace my transmission! I got all the routine oil change and services. The car has been garage kept, one owner (me) and its been babied. It jerks, bucks, jumps and the tires squeal and peel out when Ive been on the road for only about 15 minutes. Its like getting whiplash every time you drive! Audi headquarters in Auburn Hills, MI offered me a trade-in! Fred Lavery Dealership in Birmingham said transmission needs complete replacement. Really? **? The car only has 70k miles on it and has been the scheduled services. I have done nothing wrong! Ryan, the so-called Eastern District Supervisor at Audi, said Im asking too much of Audi to take care of this; its passed the 50k warranty! He said if I would have done this earlier in 2008, they would have replaced the transmission. Really? Thats how Audi treats customers? I checked the internet. There are hundreds of Audis with transmission problems just like this! There should be a 100k warranty from the factory on the transmission and Audi should stand behind their vehicles. Audi knows this problem exists with TTs. Im going to file a lemon law complaint and contact the president of Audi until this is fixed! I spent way too much money on this high performance vehicle to have the transmission crap out like this, and then theyre going to stick it to me with a ridiculous $7000 transmission replacement, which they said theyd reduce but thats not good enough. They need to replace my transmission because its Audis bad design that everyones transmission is going out. Shame on you Audi! I thought you were better than this.

Audi offered a decent amount of models to offer the buyer a variety of cars to choose from. It was nice to see different kinds of cars that fit my needs and having the possibility to choose the best fit. They offer an amazing array of features for your new bought car. Additionally, the cars all look great, modern, and sleek. From what I saw their personalization options looked very promising if I ever need to use it in the future. My Audi has 5 seats and that exactly what fits my needs. The other Audi cars that I reviewed before deciding to purchase my current car had different passenger capacities ranging from high to low, just what fits each customers needs. I would definitely recommend Audi cars to my friends and family.

My Audi ownership experience was pretty frustrating and ultimately a big disappointment. I bought a 2012 A6 from the Audi Exchange in Highland Park, IL. The vehicle supposedly had undergone a thorough 300+ point dealer inspection process; one so exhaustive that no other manufacturer can lay claim to a more thorough Certified pre-owned inspection process. Wow, sounded impressive.So, imagine my surprise when, not long after I purchased my car, I learned that it had been in a serious accident and the repairs had not done to spec. I contacted the Audi Exchange about it. At first they denied any knowledge of the accident. But when I brought the car in to be examined, they did admit to knowing about the damage. However, they just hemmed and hawed and said they didnt think the work looked *too* bad. Bottomline: they said you bought a used car and that was it.I contacted Audi of America figuring they would intervene. But, to my surprise, all they did was send me a canned thanks for sharing your concerns response and I never heard from them again. So much for the pledge to do everything we can to keep the dream alive by offering you an ownership experience that rivals even those of the most exclusive clubs in the world. I keep getting marketing mail from Audi encouraging me to come by and check out new models. Uh, no thanks. I would rather walk than buy another Audi.

Ive had my 2013 Audi allroad for 8 years, it currently has 112000 miles. Its always been serviced and repaired by Audi. 25k miles ago I started to need to top up oil between services. Audi then stated that this was normal. I didnt really believe that and started to do some research on my own and found that the early TFSI engines 2008-2012 have an inherent design fault which leads to high consumption of oil. **Gradually the problem got worse and during a service when I yet again made them aware of the issue and my research findings, they said the turbo was burning oil and needed to be replaced before they could do anything. This was done and $4k later my car was still burning oil. Problem got worse and worse. At 1 qrt every 600 miles Audi said that the abnormal use was due to a leaking top cover gasket and they could not do anything until this issue was corrected. I made them aware that the engine bay would have been full of oil if the top cover gasket was to blame but went ahead to fix the gasket at the same time as the timing chain was replaced.The problem still remained. I have now spent yet another $1k to perform a oil consumption test which concluded that the car is now using 1 qrt each 200 miles! Which is everything else but normal. Audi finally says that the piston rings need to be replaced and because the car is now out of warranty I have to pay for everything out of pocket!!!The fact that Audi from day one blamed everything else and asked me to spend premium $ to fix whatever they said was the issue instead of taking responsibility for their faulty engines is ridiculous and everything else but premium. Its so savage and ruthless to bleed your customers of money knowingly that there is an issue with the engines. This is not what I expect of a premium car company. Whoever is considering of ever buying or owning a new or used Audi please think twice!

I was happy that there were several models to choose from with different features. It is a luxury brand and that is what I felt when in the car and I enjoyed it. It seemed to fit me well. The model that I had was compact so the passenger capacity was not that good. But it seated 4 people comfortably. There were larger models available but I enjoyed the way the smaller model handled. It looks good and had a classic style and color. I like new features but I dont like flashy features that add no value to the car. The car I had was not new but I liked that the newer models had a lot of features as options. It was nice to know that if I wanted to upgrade to more features later, they would be available.

The Audi has a lot of different models and they range from the more affordable A3, to the luxury R8. Theres something for everyone whether they need a sedan, SUV, or sports car. The smallest sedan (A3) still comfortably fits five people and the luxury sedans are very spacious and the SUVs even more. The R8 is pretty spacious even for it being a sports car. Audis also have a very sleek and beautiful design. Lights can make or break a car, and Audi lights are very nice. The shape of the car is very recognizable and distinct. They have a lot of different upgrades to choose from too. You can personalize the color of the exterior and interior, upgrade your radio, camera, GPS, etc.

My 2010 A4 consumed oil from the moment I bought it used at 63,000 miles. It used 1 qt every 1000 miles and according to Audi thats normal. Using their math and Mobil 1 I would never have to change oil as I would have added 10 qts before it was time to change the original 5 qts in the pan. Audi said they fixed the car before I bought it but will not release the service records from the servicing dealer in Florida or from Audi of America. How can you comply with Class Action Settlement if you cant have access to the records. What are they hiding? Never mind, the car broke an engine valve at 101,000 miles, just after my extended warranty expired. Been round and round with Audi Customer No-Care, the Audi Customer Experience they call it. More like a nightmare. After providing all my mileage logs and records, service records and all the receipts from the auto stores from adding oil they say it is with Customer Retention and Resolution. I have filed complaints with several state attorneys general, the EPA and safercar.gov. Next will be letters to the Wall Street Journal, Car & Driver, Road & Track and Consumer Reports. We have to stand up to their arrogance and disregard for US Laws and our rights as owners and consumers. I cant afford a $7,000 repair and still make payments on a car I cant drive.

Within the last 14 months, I faced for 3 times of spare parts fail: Gear box gasket changed on 14/10/10, leaked again on 15/12/11. Engine gasket changed on 6/10/10, changed again for leak on 20/01/11. Drivers window jack changed on 2/09/11 then broke again on 16/12/11.

I bought my 1996 Audi A4 in 2009. At the start of 2010, I took my car to (Audi Artarmon, NSW) because I was experiencing erratic revving quite seriously. Audi Artarmon cleaned my fuel system and assured me that the problem was now fixed. However, as soon as I drove my vehicle from the servicing center, the problem still existed so that was ($1,500) down the drain. It took some complaining but I eventually got a full refund. I then moved to the Gold Coast where I decided to take it to (Audi Gold Coast Center). They advised me of a few reasons for the problem and told me that they could fix the problem.After picking my car up and driving it down the Gold Coast highway for 5 minutes, my car completely broke down and whilst I was on the phone to the servicing manager, he was shouting at me trying to say that it was not their problem and that these things just happen. So I sorted out a tow truck myself and paid for a taxi to get myself home. The car got towed back to Audi. The next day, they advised me that I needed a new throttle body at a cost of $1,000, but was advised that the cost would be taken care of due to what had happened. I went to pick my car up after the work had been done and the servicing manager started to demand that I pay for the work done to my car or else I would not be allowed to drive it away.I then had to rush to the bank before it closed and made a withdrawal in order to pay the prick of a manager. After all of this, it was no wonder that nothing had even remotely changed with the performance of my car! I had to move to Mackay (1000kms north) so I drove my car up, however, my fuel gauge stopped operating and the car was being very erratic with its revs. I did make it to Mackay though by guessing my fuel consumption. After more complaints, I eventually got a refund from Gold Coast Audi, as if they were trying to pay me to keep quiet. The last straw came when I moved to Newcastle (NSW). I drove my car down from Mackay, which was a long trip but my vehicle seemed to take it very well. My car did not start the next day so I decided to take it to Newcastle Audi Center where they told me I needed a new fuel pump, which would cost $900. I decided to get an independent mechanic to replace my fuel pump for half the price.However, somehow that mechanic did something to my cars immobilizer and I was forced to have it towed back to (Newcastle Audi), which was quite embarrassing. I was advised by Newcastle Audi that I needed a new engine control unit which would cost $3,000. I agreed to have this done as I needed my car. After a few months of trying to come up with the money, I finally had enough to pay for my vehicle. Upon picking my car up, I noticed that the whole dashboard insert was not working at all (speedometer, tacho, fuel gauge) and I asked them why. However, the servicing manager refused to take any responsibility and angrily denied any wrongdoing. The service I received from Newcastle Audi was absolutely appalling. For anyone who has any intention on buying an Audi of any sort, get ready for ignorant fat cats who think that they are above you and can talk down to you. I am so fed up with Audi, all they care about is money. Even the Audi Australia head office doesnt seem to care at all.My car has been undriveable for almost a year now, yet those ** are probably living it up with their fat checks. I am giving my 1996 Audi to a wrecker now. I paid $7,000 for it 3 years ago but I simply have no more energy, money or time to put up with the thieves that Audi are.

Very dissatisfied with the amount of rust on my 2006 Audi A3. Its unbelievable. I see many cars on the road many years older that dont have half the rust mine has accumulated. Its over 500 dollars just to buy the metal for the door. No glass, electric... Etc. Its a wonder if the metal was defective. Now I have an airbag recall. My seats as well have cracked and ripped. That started at 75000 miles.

@audiofficial @Audi @vw @etron_audi @bbb_north_america @bbcnews @newyorkermag @nytimes @washingtonpost The worst car company that exists, I have dealt with many higher end companies that have dignity, accountability & responsibility. My mom could have died at Audi’s hands, to this day they keep saying we need to pay for a diagnostics test for them to even consider trying to figure out why the engine started to go around 30k miles, we have had to put oil in the car weekly to date and the most serious debacle: the gas tank imploded in the back seat because of where it’s located the entire back area of the car became gas soaked slowly. Audi could have cared less and we had to pay for it, the mechanic who worked on it used to work for Audi...He said if anyone would have been near this car with a cigarette/match it would have exploded. Deplorable humans and company, #zeroaccountability for a very serious situation. I still have not heard back, only from the bots & robots that respond that WE NEED TO PAY FOR A DIAGNOSTICS TEST. Despicable company. #consumersbeware

Audi has luxury vehicles like coupes, convertibles, SUVs, crossovers, wagons, and sedans. Sedans include 2017 A3, 2017 S3, 2017 A4, A6, S6, A7 and many more. Their cars are sophisticated, stylish, luxurious, fancy, pricey, innovative appearance. Its a must have for sophisticated people who like luxury vehicles. You can get upgraded exterior design along with a long since of features and tech upgrades. 3.0 liter V6 engine that will be offering about 349hp and 500Nm of torque. 4.9 seconds to go from 0-62mph. Their passenger capacity is standard and the optional front seats are comfortable, and the second row is roomy. Q7s third-row seats are too small for adults. The Q7 has a small cargo area for the class.

I bought an Audi 3 in July 2010. After only a few months, I already noticed a problem with the oil. There was always a red warning light. After referring the problem to Germany, they replaced all the piston rings and engine gasket. They have also replaced the battery, and recently, the ignition switch, because the car would not start after several attempts. It was very embarrassing to have an Audi, which only over a year old, to be towed because it wont start. With all these abnormal malfunctions in a 16 month old car, it is obviously a lemon. Of course, the car dealer would not admit that it is defective. I am demanding a replacement, but they refused. I was informed that the 2-year warranty covers only parts and service, but not replacement . It is totally disappointing to have a car that claims to have high end technology, but would not start! Is there no manufacturers warranty from Audi? I no longer want to use a car that can compromise my safety!

Do not ever ever ever purchase or lease an Audi! Heres my nightmare: back in 2010 my then husband leased an Audi in my name (the joys of marriage). About one year into the lease, we separated, both of us moving to opposite ends of California. The vehicle sat at our primary NY residence for almost two years as I would have been penalized for an early turn in. The car was only used for the limited times that I would return to the east coast, probably 5000 miles in total during that time. At just over 30,000 miles the clutch died without warning. This happened on a busy two-lane highway in a dangerous spot. Audi financial blamed it on driver mishandling. I have been driving manual transmission for 30 years and this has never happened. I am clearly capable of driving a stick shift. Happily my insurance covered it but for the deductible as Audi wanted to charge $6000 to repair. Finally, several months later the anticipated turn-in date arrives. I do everything I am supposed to: have the car inspected by Audi (which of course jacked up the damages); and turn it into an Audi authorized dealer (Audi Mohegan Lake, NY). The next day I turn in the plates and take this nightmare off of my insurance policy. I thought this was the end of my Audi dealing. Wishful thinking.Five months later I get a call from Audi Credit stating that I never paid the final bill. I advised that I never received the bill. This is because, as they explained, they never sent the bill! I told them to send the bill, which was received a month later. They are now asking for $497.35 in late return fees! Conveniently the odometer statement, prepared by Mohegan Lake Audi does not have the turn in date on it. Audi decided to wait a month to pick up the car after I turned it in. I have been back and forth with Audi Financial and Mohegan Lake and have yet to be able to get proof of the date on which I turned the car into Audi. My insurance (in deadbeat exs name) shows that I turned in the plates to the DMV and took the car off the policy on 7/2 (days after I turned the car in). I cannot find my DMV receipt, cannot get an answer when I call NY DMV, and cannot get the paperwork from Geico showing that the car was removed from the policy because the policy is now in my exs name. I am beyond frustrated! F AUDI!!!!!

I bought a used A3 Quattro with 2800 miles in 2015. The car handles and drives very well but only if it is not in the shop. I have about 69K miles and have already had a water pump failure at 55K and now have a Gear Shift Lever Assembly issue. At about 65K the car started giving me an electronic malfunction warning and told me to stop, place the car in park and call service. I had it diagnosed to this assembly and have been told the repair is about $1700. I thought the days of poor reliability were over. I guess not! This vehicle has engineered obsolescence and is only good for the 50K warranty. I advise not buying the A3.

Purchased my car in 2012 with 45,000 miles on it. Immediately it started burning through a quart of oil every 5 weeks or so. I complained to the dealership. They said it was normal. I complained again. They said it was normal. I complained again. They said it was normal. I had to burrow myself so far up their ** for them to take a look at the car. They performed an oil consumption test which it failed. They said I had to replace the engine. Thankfully, I was 475 miles under the warranty expiration. From that point forward the car never worked properly. An ignition coil change, 3 issues regarding misfiring, repair work for several diagnostic codes. All in, on top of my $450 month payment & $6k deposit, I spent about an additional $10k repairing the car.Additionally Audi USA covered another $10k worth of work. Thats $20,000 worth of repair work over 4 years. A $1,000 bill every 10 weeks. At 130,000 miles I pulled into a parking lot, car was running fine (after a $1,300 repair bill the week before). I got out of the car and realized I forgot to grab something at another store. I immediately got back into the car and pushed the key in the ignition. It didnt start. Needed to have the car towed. The dealer tells me they have to rebuild the entire engine again.Audi USA called and left a message yesterday (Ive been without a car for 3 weeks now and had a loaner for all of 4 days) that the case has gone to the highest level and there is nothing they will do about it. They said if I have any questions I can call the case handlers direct number. Seems that direct number goes directly to a voicemail void that never gets checked because my phone calls have yet to be returned. Looking at the number of issues and similar complaints all over the web I am baffled that Audi refuses to take responsibility for their poor design and the numerous faults that continue to occur on this engine model.

Had a few issues with a European delivery, Audi customer support was a complete joke. They stood in the way of information and anything resembling a resolution. Very disappointing, DEFINITELY not a premium experience. To be avoided.

There are variety of models and also about engine and speed accuracy and also high technology which we are now using so it is very perfect. Nowadays cars are helpful to people because it is easy to navigate with high performance which I like more than others. Im very satisfied and while thinking upgrade and personalities options which I prefer since its very useful to us. We also have to check all the passenger seat because it is very important.

2015 Audi A4 brakes are an embarrassment. Brakes squeak when cold or wet, not a little but enough to turn heads at stop signs and in parking garages. The dealers recommendation was to drive down the freeway at 65 or 70 mph and stomp on them engage the ABS. Great, safe advice - thanks Audi. Im glad to see that Audi has known about the issue dating back to (at least) 2012 from owner experience blogs - but pay their customers the same lip service in 2016 as they did four years ago were aware and were working on a solution. So much for Truth in Engineering.

Audi A5 2012 convertible with only 28000 miles, the top do not close completely and at the dealer charge me $160.00 to diagnostic the problem (another shops charge with the same computer $70.00) and call me if I accept $1,277.00 to fix it. Contact the factory and a technician in Germany told me that are a couple of sensors that very rare cause this problem, parts very cheap and easy to replace. (Plastic materials I think). Is anyone at this chat that can help me about this? Who is right?

The car is constantly in for service. 25 trips to dealer in 4 years. Towed 6 times. AC at 3k broke, door handle for $600, Audi lied about oiling issue, and after national class action, they did a poor job of repairing motor. Timing chain sent 3 codes while under warranty and they cleared and sent us home. At 28k/98k miles, the timing chain failed and the engine repairs were $14k... Audi did not handle our requests very well. After a lot of patience, they only offered to sell us another Audi. Only to say our $50k car was worth $5500 with 98k miles. Great looking car, Audi just isnt worth the poor service issues...

A moderate selection of cars to choose from, all high quality and came in various colors with different features. Im happy with the pretty wide selection and variety of models I had to pick from. Lovely car, very high quality. Came with many features - some were optional. Id recommend this car mainly for this reason. Im happy with its appearance and the features combined. Im also satisfied with the upgrade and personalization options. I was offered some personalization options but not many to be completely happy. Pretty good passenger capacity, spacious in the back with comfortable seating. Im happy with the capacity and this is one of the main reasons I bought this car.

My Audi Q7 air conditioner has been serviced by the dealer more than 10 times since I have purchased the car. They continue to try and fix it, but its never working longer than 4 months. They stated that they dont know why it kept acting up, but they would not give me a replacement for equal value. I contacted their corporate office, and they werent able to do much either. Any help would be appreciated.

After reading these stories, I had to write about my experience with a new 2014 leased Audi A5. About a month after I leased the car, it began to make a loud rattling noise every time I accelerated. I brought the car in 4 times over the last 3 months to try and resolve this issue. I have had a loaner vehicle for 21 days. I have been in constant contact with Audi USA customer service (800-822-2834) regarding this so that my file stays updated. After bringing it in for the third time, I requested that they replace the vehicle. They looked into it for me, told me to test drive cars that I would be willing to take in its place only to tell me a week later that my request was denied. At that time I had just picked up the car from its 4th trip to the dealership for service. Now I am going after them through an attorney that specializes in CA lemon law. Audi customer service is DISGUSTING. I get that a man made car can have issues but its how they handle it that is the problem. Do yourself a favor and give your money to BMW.

I purchased the car used in Late August/Early Sept 2012 in New Jersey. The car had around 42k miles on it when purchased. Within month the oil light came on and I had it in. They topped it off (no receipt) and told me to watch it. Came in again Oct 19 and at that time they updated ECM software and replaced pressure regulating valve and front crank seal and started oil consumption test. They told me that the problem should be fine now. January 2013 EPS light came on and this time it was faulty steering column control module. Oil light back on March, April and every month since. They told me to just come in every time and they would top it off with no paperwork. Over the summer of 2013 the light started coming on every 2 weeks and I started topping it off myself because I couldnt keep running back there and getting into work late. I have had the oil changes done at the recommended intervals, always at the dealer. In Sept 2013 when the light came on again, I took it in and told them it had been coming on every two weeks for a couple of months. They said they would watch it again, and when it came on every two weeks, they did the oil consumption test for the second time. I had to pay for phase 1 and wait for the light to come back on which I did. I had it in two weeks ago for phase 2 and at that time the engine light had also come on. The car failed the oil consumption test and the catalytic converter needed replaced. I have an extended warranty which covers the catalytic converter, but they said the oil consumption issue was not and now I am over the original warranty. They were going to try to get Audi to do something but that was over two weeks ago and the oil light came on again. I had to wait for the catalytic converter to come in and they dont want me to bring it in until they talk to Audi. How long does it take to make a phone call? In the meantime, I am afraid of my engine seizing, which I have heard has happened, and I am tired of having to run to the dealer every other week. I have been in that place more than any other service department combined with all the cars I have owned. I am a 50 year old professional woman who takes meticulous care of my cars and this is absolutely absurd! My son is soon to get his license, and I certainly do not feel safe having him drive around in this vehicle. I have done research on this issue and I know there are a lot of unhappy Audi owners out there. I have been waiting for a class action suit to come about. Hopefully I qualify...Just a footnote...my daughter had a VW Passat when she first started driving and we had so many problems, the dealer took it back, and sold it at auction (He was a friend of the family though)! Sorry for the tirade, but I have reached my wits end! Today, February 22, 2014, I received notice that Audi was not going to assist in any way and the dealer may pay half of the cost to replace pistons and rings? Half? First of all half of what? I have no idea what the cost is going to be... I can only imagine its very expensive. Second, this problem has existed since the day I bought it and it was still under manufacturers warranty at that time. I don think I should have to pay anything for what is obviously a defective engine. I cant even sell the car in good conscience, but I am truly at a loss here and infuriated. Where is the consumer protection here? What are our options? Help...anyone!

Hello everyone, today to June 28 and I went to the Audi dealer Lynbrook New York. I have Q7 2014, its now 17,000 miles and I need a new Break and after the service they broke my right hand mirror. So guys if youre going to Lynbrook Audi dealer, careful.

Used up to 3 quarts of oil on a recent 200 mile drive up the coast of CA on 2010 Audi A4. Noticed all the lawsuits and class action suits regarding problems with 2009-2010 Audi A4. Have to add a quart of oil every time I gas up. Audi dealers admit they are aware of the problem yet there is nothing they can do. Welcome to the world of VW. How is it in this day and age corporations can get away with this type of behavior.

Audi always makes people passionate first sight by the elegant beauty, nobility, elegance inherent style combined with extremely dynamic sports. Of course, the advantages of this Audi A6 is a perfect successor. Owns many new features in the head with single-frame grille clusters trapezoid style. Square bumpers, headlights and taillights are significantly upgraded with optional LED, matrix LED, technology and modern. Lights - label ray format unique and new style exhaust. Alloy wheels of 10-spoke like a blooming flower is impressive highlights for the car.Redesign times allow MMI system incorporates technology displays the speed on the windshield Head-Up Display. 10-speaker sound system alive, Stop & go function, the ability to control voice with connected mobile devices, USB, Bluetooth, and so on. Young people today are passionate about cars with youthful style, sporty and luxurious. Therefore, the introduction of the Audi A6 contribute to satisfying the endless passion. Audi A6 made worthy of every business class.

Audi S8 2007 5.2 v8 - I have been having a problem with the coolant level for more than 12 months. Audi maintenance center tried to solve the problems 4 times and the problem keeps coming back. They do not know how to fix the problem. During this annoying and catastrophic experience through the last year, the car was parked for more than 6 months for solving this problem without any results. The body of the car has been scratched from 5 different areas 2 different times. Is this really how Audi deals in maintenance? I have complained to the GM of Audi in Jordan and he invited me for a cup of coffee at his office. I went there, met him, drank the coffee and the maintenance manager was there. They promised me that this problem will be solved, but the problem still exists without any improvement in this dramatic claim. What should I do?

Just serviced my 2013 A4 at AUDI Santa Monica dealership. Probably the worst experience had with them, they overcharged me by almost $300 (Paid ~$615 while last service was the same and it cost me ~$300, Service Rep claimed that last time workload was less than this time which is not true), been a hectic week for me so had no energy to argue with someone who is probably not responsible.My coolant light sometimes turns on and I have been to that dealership 3 times while car was UNDER WARRANTY to fix this issue and every time I was assured it was fixed and the issue never got fixed. Been regularly servicing my car over there (Have done all required services with Audi) during this period but I was informed that I need to pay an abnormal fee since there is an issue with the coolant pump and parts need to get replaced and it wont be UNDER WARRANTY since it is a new issue which is not the reality (Paperworks proves my statements). Had the same issue with my brakes, no one ever mentioned to me that my brakes have issues (Been following companys guidelines and scheduled maintenance) so now it is going to cost me ~$1K to fix. It is smarter to not go after $300-$1K more for someone who can potentially be your repeat client and make you more money than the change these service departments are after. (I know this since I am a Business Analyst.) Please educate your dealerships on how to run a business. GOODBYE AUDI FOREVER, from now on will take my car to a reputable decent mechanic. Will never also purchase another AUDI in my life.

I leased an Audi A6 and just from the first day the car trembles heavily when I turned it on, and also at low speed it accelerates erratically, took it to the dealer at North Miami and they check the car and states that the car perform like similar vehicles of his class. My second complaint is that braking in high speed is poorly responsive and apparently the brakes are also fine. Called Audi Financial services and if I want to transfer my lease my name have to stay in the lease. I really have to accept I made a huge mistake to switch from my BMW to Audi.

I purchased a 2007 Audi A4 2.0 Turbo in May of this year with 40k miles on it. Vet checked clean. The oil light has come on several times, I had it checked by Audi and was told The car is within spec to burn 1 qt per 1,000 miles”. I replaced the battery and now fighting with the tail light.