My 2010 Audis soft top started to leak this summer. It had just gone out of warranty. A top should not fail so soon for an expensive car like this. The best Audi will do is sell me the top at half off (only $2,000 plus labor). They are unwilling to stand behind their product and replace the top that obviously was poorly made. This will be my last Audi.

Very happy with variety. There were a lot of cars to choose from within Audi brand. But I am more interested in cars than SUVs. I love my car a lot. I love the sleek look. I also have variety with radio/aux/satellite radio. The leather seats are great. I am able to fit 5 people in my car comfortably. There is plenty of space in the back seat. The front seat is easily adjusted and can be moved back or forward for more or less space. I also like the sunroof. Cup holders and automatic windows are nice. You can update car with seats, window, sunroom, radio. I enjoy having luxury things in my car. I wish I could have gotten the backup camera. But Im happy with purchase.

I have bought the Audi A4 since 2005. I purchased CPO for the extended warranty. I have had a 2001, great car and a 2006, another really great car. I was ready to update to a 2013. I found the car online and it is a beautiful car. However, I have had about 3 recalls in the two years that I have owned it. At the time I purchased the car, I bought it sight unseen but by online photos. I discovered the following... the spare tire is not regular size tire but a “donut”, dual temperature control is not standard, the Cd changer no longer exists, and 60/40 split folding seats were not available, as well as a push-button parking break which would probably not be of much service if your accelerator gets stuck and you need to shift to neutral to try to stabilize the car. Features that seem to be standard (or just luck on my previous buys) are now optional or obsolete. Wish I had kept my ‘06, looking to trade-down. When did leather seats become leather inserts... ugh... Oh, yes, the turbo diverter valve has a gasket and required a new piston driven diverter valve, the cost for replacement is approx $3500.00, Why has this issue not been a recall since the issue is addressed online when you get the diagnostics code. Shame on you Audi... Sacrificing quality for cheap.

I have been a proud owner of an Audi Q5, 2014 model from the fall of 2013 until 4 months ago when the “add oil” light turned on for the first time. Since then the light turns on every 2,000 – 2,500 km, more or less. My husband brought the car into the Audi Dealership in London, Ontario, Canada (the same dealership we bought the car from). After multiple investigations, we have been told this is something normal for this type of engine (Turbo 2.0L). Both my husband and I are Mechanical Engineers, car owners and avid car users and we’ve never seen or heard about this kind of “normality” with any other car we’ve owned (or not owned).Because the experts from the Audi dealership reassured us that “that’s the norm”, we decided to dig a little bit deeper and figure it out for ourselves. What we found out did frighten us indeed! The issue has been existent in 2009 to 2012 models, after many, many complaints a lawsuit has been issued and won by the Audi car owners. The problem they were having was identical with the one we are having. This proves that this isn’t the norm, it is a huge issue not resolved by Audi and the problem still exists. However, our request to be treated in the same way has been denied by the London Audi Dealership.This being said I am not very concerned about the increased cost of the oil (I could start adding the oil every time I fill up the tank with gas lol), however we don’t even need to be mechanically inclined to figure out that in not too long of a time the engine will completely fail. That’s going to be a very costly repair for an issue that wasn’t provoked by us, but it has been grandfathered through a bad design that perpetuates from one model year to another and very well hidden by the dealerships from the eyes and knowledge of the pranked customers (on their own big bucks, of course, not mentioning about the huge safety hazard they are being exposed to by being lied about the real performance of the car).I asked the Audi dealership, as well as their customer service representatives to put themselves in my shoes. I thought I was commuting to my place of work using a safe and reliable car, an Audi Q5, one of the best and safest SUV in the world as per all the advertising I’ve seen everywhere, just to find out that anytime its engine could die due to the continuous increase of oil leakage. I have been driving with the Damocles sword above my head since the “add oil” light turned off for the first time. I paid a full year salary on this car just to make sure I am SAFE. Beside scrapping it and buying another car (not an Audi, of course), what something else should I do?

After bringing my 2012 Audi S5 with 30,000 miles to Audi NYC several times, and without them being able to resolve my issues - I contacted Audi corporate offices hoping they can assist in resolving my issues with extremely squeaky brakes. I was referred to a supervisor, named Christine ** who also did not help me at all. After explaining several times to Audi corporate employees and this supervisor, my issues were brushed off and I was presented with their proposed resolution which was to lubricate my brake pads, a procedure that had already been performed on my vehicle previously without resolving the issues. This is the most unprofessional customer service I have dealt with and thanks to their horrible customer care and retention department I will be trading in my vehicle for a BMW, where the customer service actually listens to and cares for their consumers.

Audi Sedan A4 comes in a variety of colors including black, gray, white, and many more. Good fuel mileage and has a nice kick to it. Very comfortable as well. It has four doors surrounding the car, two mirrors with great rear view. Very sleek and aerodynamic showing the great amount of time to make it. Trunk is a hatch. You can get leather seats and customize the cabin to have various options such as extra features in the entertainment system. You can have four to five people inside. It is kind of a tight squeeze due to the low surface area but there is a lot of room for your feet and it had huge area in the back for storage as it does in the main passenger area.

I purchased Q7 4.2 2007 in 2006. It was one of the first 1000 made worldwide and I received complimentary maintenance service up to 50K miles. Zoltan ** at Seattle University Audi was very good. So good, we bought another car from him later. :-) I have now (2014) 86K miles on it. I have had some small issues like broken window screen on the left side and stuck screen on the right (so far I have not fixed any). Cracked and eventually separated air filter housing intake (I have used Gorilla tape for that). I have changed brake pads, spark plugs, battery, some light bulbs. All by myself. No major issues. This car is very well made and I am very happy with it. Its heavy on gas, but I already knew that when I bought it. All fluids are done on time, most of the time at Audi dealer. It burns oil, but thats nothing new. Considering mileage, I have not had any serious problems. I am going to keep driving it and see how much longer it will last. Hoping for 300K.

I feel that the locking system on my Audi is extremely dangerous and want to warn others. I was traveling away for the weekend with my 13 year old daughter and stopped to get something out of the boot/trunk - then closed the boot lid on my keys (absolutely my own fault). I was horrified to discover that my daughter was then locked inside the car, with no way to get out. There were tears and panic (from my daughter stuck inside - and me trying to look under control). We phoned a mechanic who came to assist, and it took a hammer to smash the window and get my daughter out - and an angle-grinder to get through to the boot to retrieve the keys. I was just happy that my daughter was now safe outside the car. I was really shocked that a driver could actually lock the car and the passenger would have no way to escape. I contacted Audi to let them know what happened and they were just dismissive. They said I could take the car into them for them to have a look at it and that they would charge me for the privilege. I now have a hammer in the glove compartment, just in case, yet I wont feel safe until I actually get a new car. Ill definitely be checking that it doesnt have the same locking system as my Audi. So dangerous!

The car is very different from other vehicles and the model options are great. I would buy again. Car fits all my needs. I prefer Audi sedans for my needs but they have other model types. The appearance of the car is very high end. The color choices are great too and they let you choose the colors of the car and let you do any upgrades you think would be better for the car. I also love the fact that I can suit it to my style and that it looks sporty but is also a great family car. Typically you can only hold one other passenger in the sedan models but they all have SUVs which hold more people so its good for families.

I bought my 2016 Audi Q5 in air day weekend of 2016 and Ive had 3 separate issues and now 3 recalls in the car within a matter of 9 months. 30 days in my sunroof started to rattle so bad it sounded like the glass was going to fall out. Take it to have it fixed and issues with getting a courtesy vehicle. I got a small A3 which is not comparable to a Q5... Just pointing out the obvious! Also they werent very thrilled about giving me a car even though that was used a sales tactic because that was one of the things I liked about their service and having a luxury SUV! They had to take out the sunroof and put something around the whole thing so it doesnt rattle. Issue was fixed and hasnt come back.Came back in probably 2 months after that when other random rattle sounds started to pop up. One in the back trunk area and one by the dash. Again did not want to give me a courtesy vehicle and again I had to insist. Im a mother of a small child, that time is precious to me and Im not sitting in a dealership with a small kid, no thanks! Trunk issues resolved, front they couldnt figure out and I hear from time to time. Now the final one is my window makes a high pitch screeching sound when I roll it down. Seems to happen in hotter weather. This is getting looked at this week and the 2 out of 3 recalls!This car has been plagued with problems and not the safe luxury SUV I spent $50,000 on to keep me and my daughter safe! Im so disappointed and disgusted with Audi and how Ive been treated. This is not the service or car I expected from them at all!! I called Audi America today and was told they couldnt buy my car back because it had recalls! Really? Why do you think I want to see it back to you, Audi??? Im not safe in this malfunctioning car you sold me!!! And now you dont want it back? SHOCKER! As for the dealership, they can care less and are so rude it blows my mind! Huge mistake buying an Audi! Shouldve stuck with Infiniti!

I own a 2014 Audi Q7 TDI and was forced to bring my car in for the diesel gate emissions fix. My car is ruined and unsafe to drive! I was promised a slight reduction in power and possible loss of 1-2mpg. I am down 4-5 mpg and over 10 mpg while towing a trailer. Car no longer has any mid-range power so I can no longer tow my trailer safely. Audi/VW deliberately understated the changes resulting from the emissions modifications from the diesel gate scandal. Anyone who owns a diesel VW/Audi resist from enrolling in the fix. It will ruin your car! The fix is a bigger lie than the original diesel scandal! VW/Audi point the finger at the judge and refuse to even diagnose the car.

I had the car for 3 year now but I had problems from day one the car has been to Audi North Cliff in Johannesburg. About 10 times to be repaired and now that I have yet other problem with the car. They telling me that it will cost me +- R7000-00 just to look at where the fault is that is not even to fix it and then parts will be extra on top of the R7000-00, not happy at all.

I took in the car as the windows smash and grab gets scratched out every time I open the windows (all of them). Then they lied to me and said its the type of rubber Audi uses which scratches all their windows so they cant help me or change it. 2015/04/14 - My car is new and its not even a month old and it is flashing oil change. Response was a sorry and they took it in to be fixed. 2015/11/26 - My car went in for a service and they smashed it and had to wait until January driving a smashed car. Brand new car now turned into a smashed one and I must just accept a sorry???Response was: It is regrettable that your car got damaged whilst in for service. We do sincerely apologize for the mishap despite us taking extreme caution with our customers cars. Please understand that we do not plan these things but they do happen at all dealerships. We are transparent and accept responsibility for the incident. I have arranged for your car to come in around the 2nd week of January 2016 once everything returns to normal. And then they ask me not to rate them with Audi SA - May I please ask that you do not participate in the survey with IPSOS should they decide to call you. May I ask that you rather participate in the survey once we have repaired the damage on your car? This rating is very important to us and I think the whole experience has been tainted by this unfortunate event.Now I went over a month ago as here is a list of problems. Loud sound when I hit the brakes and go over humps, the car cuts power when I drive it, the car doesnt lock, the dashboard and speedometer switches off while Im driving, when you put the car on reverse it does the opposite and when you put it on drive it reverses before it moves forward (at my sons school when I put it on drive it reversed into another car). The soft top needs to be tightened as well, no rain sensor as well, its as if electrically it is messed up.Over a month ago they asked me to bring it in and one of their technicians drove around Sandton to listen and also said he knows what the problem is so I need to book it in and it will take days to fix it. I asked if I will get a loan car and they said ok. When we went back to their office where they said the booking agents were in a meeting and I must just leave my number, they did phone me and booked it in for the 8th of June. When the car started not locking I phoned them again as I was very worried then Ismail asked me to bring it in this Monday, I asked for my loan car and was told I will never get one as the previous guys did not even book a loan car for me and if I want to wait then they can only fix and give me a loan car in July.Clearly Audi doesnt care about the owners safety. I decided I have to take it as I fear for my life, I dropped it off at Audi on Monday morning and even today I havent got feedback as to what is wrong with the car??? I really thought the technician that drove with me said he knew where the problem is. I really want Audi to give me my money and take their car back. I seriously dont think its fair that its their technical fault and I must suffer!!! Now I phoned at 7h25 today to speak to Ismael or the dealer principal (was told Ismael is around but they cant get hold of him and the dealer principal will be in around 1 pm). I still dont know what is wrong with my car or HOW IM GETTING HOME TODAY as I had to take Uber to come to work and drop off my son.

I had an accident and I thank God everyday I was driving an Audi. I totaled one Audi and had no idea. I was still driving it for 5 days before I knew something was seriously wrong. Any other car I would have been dead. Im on my third one and wont switch.

I wish I could rate my service at ZERO stars. In brief, returned to my car at end of work day and battery was dead. Called AAA and quickly started it with a jump. Drive for 30 minutes and picked up my dog. Got back in car and battery dead again. Friendly stranger provided a jump. Started up quickly. Drove home and parked. Lights and radio automatically turned off as usual. Locked. Scheduled Audi roadside assistance for a.m. and appt at dealership. Car was again quickly jumped and started. Drive 30 minutes and dropped off at RVA Audi dealership. Got new battery but was told not covered by warranty because power left on. Pray tell how that is possible when radio AND lights are automatic???? And, even if this lie were true, the battery, if properly functioning, would be jump started, and would then be good to go. This is yet another attempt by Audi to evade responsibility for warranty coverage. 2nd time in the short 8 months I have had this car! So disappointed in how unethical this company has become. #lastaudiforthisgal

Ive purchased a brand new 2013 Audi S5 Cabriolet and took delivery from dealership in middle of 2012 with 4 years/50k warranty. 22 months into the ownership (at 9,500 driven miles) car started to pull to the side and required a wheel alignment at a cost of over $550. I was told that although the mileage was low, this wheel alignment is considered normal wear and tear. Although I strongly disagreed, I ended-up paying for it. Last week while driving, my front left tire completely deflated. After removing the tire in order to replace it with a spare I noticed that the inner part of rubber is showing steal metal belts. Next day I took the car to dealership and was told that:a) Car needs another wheel alignment (it currently has 19,300 miles on it). b) All 4 tires are under 3/32 (as measured by Audi Service Consultant) and need replacement even though they are rated for 50k. Since the car is still under warranty and since this is very odd that another alignments is needed and that I also now need to replace 50k rated tires on a car with 19,300 miles on it I called Audi Corporate office and opened a Case # ** with request for FULL reimbursement of expenses.Unfortunately Audi decided to decline my request, citing wear and tear. Im beyond of being disappointed and strongly disagree that this is normal wear and tear. After consulting with my legal counselor who has advised me that I have over 90% chance of successfully getting Audi to reimburse me for wheel alignment and tires and therefore, in addition to filing this complaint with bbb.org I will also be taking Audi to Small Claims court and will publish verdict with details of the case on as many blog sites as I can find. After all Im certain that Im not the only customer with similar problem and will make other consumers aware of possible issues/pitfalls they may be facing if they buy an Audi! Lack of responsibility by Audi after selling a luxury and expensive automobile in unacceptable and will not go unchallenged.

I have an Audi A4. My favorite part is how well it handles in the inclement weather of the Northeastern U.S. I have great experience with aftercare and always am taken care of in service. I do not think I will be able to own another brand/make after the great experience I have had with my Audi! The in car Wifi is especially great for working in my vehicle and being always on the go. :)

Audi has enough variety to make the whole family happy. Or if its just for yourself, you can find something stylish that youd enjoy on a day to day basis. Features are great and top of the line. Most up to date technology used in the vehicle. Safety features are very helpful, and the rest can keep you entertained. There are many upgradeable features you can put in the vehicle. You can customize it and make it your own. At an extra cost of course. The passenger capacity depends on how many people you plan to carry around with you. Whether your family is large or small. For mine, we can all fit comfortable and have a good time.

Beware of purchasing an Audi. I own a 2018 Audi Q7. Unfortunately, I was hit in a collision 75 days ago. I still do not have my car back. Currently, I am waiting for replacement parts from Audi. The last estimate I received is that the parts are still at least 35 days away from being shipped. Audi continues to push back the ship date for the parts. I reached out to Audi Customer Care and received no help or solution. If you purchase an Audi be prepared to wait for 4-6 months for repairs to be completed. It may be even longer...

The car looks good but it lags with the start up horsepower. Im use to speed like I had in at Acura TSX. This is just a disappointment. Im gonna hook it up with all the bells and whistles then Im listing it for sale. Ill take the loss.

I wanted a new car. Bought a used 2004 Q5 from a used car lot in Olympia. Three weeks after I driving off the lot the transmission goes out. $2109.00 later - the steering column, 6 weeks later - oil leak. Biggest regret of my life!!

Repeated issues with carbon build-up which turns the engine indicator light on. Audi has cleaned the valves previously, at no charge to us acknowledging this problem and that it will likely recur. It has recurred, but now they want $1300 to remove the engine for a thorough cleaning. 2009 was the first year for the Q5 and a fair solution would be to recall this car or take care of the cost for this recurring problem. Audi has declined any further assistance. We will never purchase an Audi again.

This is our 4th Audi including 5000s A6, and now A4 FWD 2013. For the first 20,000 miles the car was great. Suddenly, without warning the car acted like it was turned off when you pressed on the gas pedal and then as you depressed further it was like the lights went on and the tires would spin and accelerate excessively. It happens when either my wife or I drive it and it is sporadic but puts us in extreme danger when it occurs. One time I almost hit another car and my wife was almost hit 3 times when pulling out at intersections and onto the highway. It has been to the dealer several times and they explained that it is functioning as expected. The mechanics said that almost all FWD A4s with CVT have this issue to different levels of severity and that we were lucky to have gone 20,000 miles without an issue. The dealer has been very accommodating but unless it fails or throws a code there is nothing they can do. Audi acknowledges privately there are problems with the CVT but I am guessing they dont want another recall on them. We are trying one more time before we get rid of the car and buy something other than an Audi.

Selection that covers every stage of life - young, sporty... safe and practical. Easy to park, full of technical equipment that make life interesting, automatic parking lights, etc. Beautiful selection of colors that make your choice stand out from the crowd... Beautiful choice of leather seats in pale cream which you can travel a great distance in without backache. Ability to adjust seating exactly to your needs and carpets which matched interior. Stereo system to make your journey go quickly which was easy to control. Navigation system which was easy to use, breaking system great in snow and Bluetooth phone. 4 passengers can fit in the car although the seating at the back was tight for anybody over 6 foot. The car was easy to steer when full and the boot had enough room for shopping and yoga mat.

I purchased new Bridgestone tires which were put on my car, and the next few days I went to Audi to get their computerized alignment services. I waited there for 5-6 hours after I had a 9AM appointment. Alignments only take within 1 hour. The mechanic did the alignment then took the car for a test drive and the alignment was way out of alignment. HOW. Since this was a computerized alignment. And that was after 4 hours??? So it was pulled back into the shop and worked on for 1.5 more hours. Well they produced a computer sheet off the system showing the alignment completed. Totally suspect. Well that was April 2019 and then Covid hit and the car was barely used. In all, there was only about 7200 miles put on the car in 1+ years. Local distance only. SO, after a year I made an appointment to bring in the car for a front steering issue and told them to inspect the whole car. The mechanic doing the inspection made note that the rear tires were much lower treadwear than the fronts, and should be replaced. I said, Really? That is not good as this Audi dealership did the alignment for all 4 tires. The dealers service manager made a snide comment that who is driving the car? I said my wife who is 66 years old and drives locally only. He shut up. I then took the car to another mechanic who confirmed that the tires were unevenly wearing on the rear and did so in making them uneven as a pair. Thus the mechanic at Audi did not recognize the uneven wear. (Is he a mechanic??) Idiot as I see it. So I asked Audi to replace the rear tires and fix the alignment. They balked and said the amount of time made it not their problem. But the car only had 7200 miles on it since the alignment was done, and anyone knows that the malalignment takes time to show and the 7200 miles is about correct. I have other mechanics responses to this to show just that. So I bought new tires and had Firestone do the work with the guaranteed for life alignment, which they service at any time. They also gave me their details on the probably cause of the Audi service department. The Audi service totally screwed up. They are incompetent.

My family has owned 6 VWs and Audis. The A4s were flawless, and the Tiguans worked well. The 2010 Q5 had mechanical and component issues and the new 2014 Q5 is getting gas mileage 10-20% below EPA sticker. Our overall mileage average is 10% below the city EPA value even though we live in the suburbs of Boston, and rarely drive into the city. I believe it is costing me $300-400 more per year in fuel. Audi says the car is operating within specification but I know what my mileage reading are. The Audi customer service people were professional when they delivered a finding I did not agree with. Otherwise the car works as promised. Have other readers had poor gas mileage???

It varies from sport car models, to mid size suvs, to full size suv, and amazing cars. If youre looking for a car for the family then the Q7 is amazing, I love how smooth it drives. The appearance of Audi gives you that sleek, business, sophisticated look. Not only are Audis head turners, they also are remarkable on the inside with some of its features for the higher models. I personally like the backup cameras, the automatic mirrors, and the signal to let you know there is a car on the side of you. You can experience any upgrade such as the seats. Most cars come with the standard black leather seats, but you can replace it with the tan or red. For the Q7s I know they can fit 5 people comfortably and as far as the sport cars you have to be a short person to fit in it. The full size cars are extremely roomy.

Audis are very difficult car, expensive and confusing electronics. They have a variety of cars different models and styles if you’re looking for a couple or if you’re looking for a family car. And whats best is Audis are great in snow. Their car features and appearances are great. Couldnt ask for a nicer looking car, very luxurious. Styles are really different and unique. To personalize and upgrade, there is not much you can do with these cars. Its all computerized. Nice though if you can definitely suggest it. There is plenty of space for plenty family. Nice leg space, there’s lots of capacity. Its just me I have no kids but when I have my nephews or sisters with me, perfect space.

Purchased 2013 Audi A5 with 2k miles no warranty. Developed a very bad vibration from front end, no damage, changed wheels and tires still no better. Seems that vibration is a common problem with this model, search any Audi forum and you can see for yourself. Replaced minor this and that up to 25k when the engine started making a diesel sound. Mechanic tells me problem; timing chain and tensioner is common with this motor and charges me $2500 to repair. Before assembly shows me where the timing chain has bore a hole in the side of the motor due to faulty part (picture).Notified Audi of America who tells me so sorry to hear that however if you want to take the car to a dealer and have them disassemble (at your own cost) we will look into it... Really? I guess a picture documenting the problem isnt good enough. Replace more this and thats and develop a clicking in the front end from both wheels, another common problem with Audi requiring more mechanical labor... Dont even care at this point, Ill keep the windows up! 45k miles and another light on the dash equals more time in the shop, this time its the Camshaft for some reason, and cant just replace one... Another $4500. They say its difficult to have brand loyalty with Audi? No kidding.Just keep getting slapped in the face from this Audi, no quality and no customer service help. The its a common problem with Audi cars keeps ringing in my ears. I saw a post on an Audi owners site that said something like If you cant afford a couple grand for a repair, youre driving the wrong car. A very true statement! Do yourself a favor and look at a few Audi owners’ websites before making a purchase, youll be glad you did. For me, Im covering this overpriced piece of junk and letting it set before it costs me anymore money to drive. The Audi experience!!

Piece of junk!!!! To let people know about Audi. Don’t buy one. I’ve owed a few and always seems to be an issue. A4 turbo went and now recently Q7 not even 5 years old maintained by Audi service the starter is bad and fuel pump is leaking which is scary to know the car can ignite on fire. $4k for repairs after spending $60k on the car. How can it be possible for this piece of junk car which claims to be a high quality car have so many issues. Audi does nothing about it says oh well sorry. I strongly suggest no one spends their hard earned money on a piece of junk and go with another brand. Sorry to be so abrupt but this brand is terrible and so is their corporate office.

My Audi Q7 air conditioner has been serviced by the dealer more than 10 times since I have purchased the car. They continue to try and fix it, but its never working longer than 4 months. They stated that they dont know why it kept acting up, but they would not give me a replacement for equal value. I contacted their corporate office, and they werent able to do much either. Any help would be appreciated.

My name is Dimitri **. I leased a brand new 2010 Audi A5 from Prestige Audi of North Miami beach. With my lease, I was told to bring my car to them every time its time for service. The car said its time for a service so I made an appointment to drop it off. They called me and told me it was ready, so I went to pick it up. I took it home. When I get in to my car, I always approach the driver side. Well one day, I backed the car in and the next morning, I approached from the passenger side and I noticed there was damage to my passenger front wheel.Well, it was dented in multiple places and bowed out at the top of the wheel well plus paint damage. So I said to myself, I didnt do it, maybe I got hit but let me take it to Audi to see what theyll say. So I went there to speak with Fernando **. I told him the situation and he said let me see it and Ill tell you if we did it here. His exact quote was, Ive been working on this lot for 9 years and I know what kind of damage this lot can do and that damage was done here. He told me that where they keep the cars after they service them, is enclosed by a fence and they covered that fence with a white cloth so people cant see in and steal or vandalize the cars. And as one of the porters was parking my car, he didnt notice that a pole was also covered by the white cloth and he pulled it up as far as he could and while doing that, he hit my car damaging the front end. So they damaged the car on their lot. I have that in writing that the car was damaged on their lot while being serviced. So he was very nice in the beginning and said to bring it and they will fix it. I dropped it off on August 8 to be repaired and they said it would take four days. Two weeks later, after no phone call, I called them and it just so happened to be ready. I was like, great, Im coming to get it. I got there and I looked to see if they repaired the car correctly. As I was looking it over, I noticed that the headlight on the damaged side was sticking out more than the other side and there was still a few marks on the bumper. So I told them and they said they would fix it. Another week went by. They call and told me that if I dont bring back the loaned car they gave to me while my car was being fixed, they will charge me. So I brought the car back like they asked. When I got there, I inspected it again and I noticed that the hood of my car was extending over grill of the car. I can stick my fingers under the hood when the hood should be closed. I told them to bring another A5 to compare and u can tell there was a difference. I have pictures and videos of all the damage. If needed. I am paying more than 600 dollars a month for my lease and I take care of the car like its my baby. I leave it with them and they damaged the car. The car will never be the same once its gone to the body shop. It will never be the same and has lost value of my car. If someone checks the car, they can tell there were repairs done. I called them and asked them whats going to happen now. They said that they will do nothing to resolve this matter. Thats why Im writing you to see what I can do as Im only one person dealing with a huge company who doesnt care about the customers. Why should I keep paying the same payment when my car is not new anymore? I would understand if I did the damage, but I didnt. They damaged my car and dont care because theyre not paying for it. The manager called me today and told me to bring the car back and get my car and stop nitpicking. Is it nitpicking or do I just want what I deserve my car (in perfect condition, just like I had it when it rolled of the assembly line)? I dont know who can help me with this situation but I would love for you to help me or point me in the right direction because they dont listen to anything I say. They are trying to take advantage of me because Im young and I am a nice person. But enough is enough (plus I paid for this month and I wasnt even able to drive my car at all, so I paid for nothing).

I purchased an Audi A5 Cabriolet after owning an Audi A4 Cabriolet. The A5 is built without a trunk release inside the car. There was no way to open the trunk other than with the key fob. If you happen to close the trunk with the keys inside, there is no way to open the trunk unless you have another key fob with you. I believe this constitutes at the very least a serious safety issue.

I had an engine oil change in Feb 2015 (long lasting oil for 10.000 KM). Now after exactly 6-month my service indicator shows service due, although I still have 4000 KM to reach the 10000 km. I called the service centre. They said I should visit. Does the service centre control service intervals on cars computer? A3 Sportback 8P, 2013, 18.8 KM.

Last month, within minutes after sharing my concerns about the condition of my car (a total of (5) phone calls within a 30 minute time span) with the local Audi service advisor(s) my 11 month old 17K mile SQ5 engine locked up while driving on the interstate. Other than a ticking sound coming from the engine, the car did not display a single indicator light before failure.One month later after repeatedly sharing my concerns to Audi of America and local dealership personnel, (customer experience, aftersales and service) regarding the financial implications (lowered resale value) of an engine replacement and requesting a replacement car. Audi has replaced the engine and offered me a few dollars to trade up to a new car. I find it very difficult to view this as an opportunity for the local sales team to sell me yet another new car at invoice of course.On the surface, one might suggest this is a generous offer for such a loyal member of the Audi family. However, I have recently purchased (3) brand new Audis since September 2012, a Q5 2.0T, a 2013 A6 3.0T and a 2014 SQ5. I pose the question is this an oversight on Audi part or does this speak volume for Audis lack of respect for my business and others.

Buyer Beware!!! These cars have transmissions and clutch issues!!! I purchased a 2021 brand new off the lot with only 6 miles and 5 months later I started having transmission issues barely escaping off the highway alive when the car decided to shut down on me. The engine light came on stating that I had transmission failure and it completely shut off after I barely made it off onto the ramp, luckily I was near an exit, otherwise it would have shut down on the highway. People please read up on Audi’s and their transmission issues before purchasing!!! Because the dealership will be of no service to you once the car starts to fail, they are in the business of making money!!!

I purchased a 2014 A6 from Bell Audi in NJ. The dealership service department is horrible. Not only do they not service the car correctly they try to rip you off by trying to sell you other parts. I called corporate to complain and they did nothing about it. I dont recommend you purchase a car from this dealership or an Audi for that matter. They break done easily and their parts are very expensive. If youre going to buy a german car buy a BMW. Its a much better car and their customer service is much better.

I have a 2004 Audi A8 with 98,000 miles and the transmission died. Other much cheaper cars go for much more than this mileage before they encounter a transmission failure. Audi wants $10,000 to replace the transmission, effectively forcing me to junk the car at this point. The attitude at customer service at Audi USA is essentially tough luck. I think a premium vehicle such as this one, should have more accountability from the manufacturer and it cannot be normal for the transmission to go at 98,000 miles especially when the maintenance has been done by the book all along.

New A6 Prestige purchased Dec 2019. On February 11th 2020 the new car just dies while spouse driving on Post Road in center lane with daughter in car. Car just stops and is immobile. Audi Emergency Roadside Assistance does not show up for 3 hours despite confirms two truck being sent and numerous calls for help. Car and spouse stranded in middle of dangerous road at rush hour. Fairfield Service Center engaged yet waiting on Audi Assistance service vs actually intervening to help a loyal local customer. Explanation is they are not responsible for roadside assistance? Car towed 3 plus hours after and no explanation why brand new car died. Safety was why we were loyal Audi clients for 12 years and 6 vehicles. Lack of safety is why that’s over. Questions linger on potential dangers of new A6 (reminder of sudden acceleration issues from past). The car suddenly dying if my spouse had been driving on I95 could have been much more dangerous. Post Road was dangerous enough. Disappointed and shocked after 12 years of loyalty to Audi cars and Fairfield Audi.

I owned a Q5. I bought it for less than 2 years with numerous problems. First, engine consumed too much engine oil; and apparently, it was due to piston ring problems. Its sent to workshop for 3-4 times for engine oil measurement, and finally, I had to leave the car for more than a month and had to quarrel for courtesy car. Car was OK for a few months, and then last month, it has gearbox malfunction. I think its megatronic(?) defect. I was asked to wait for 3 days as part was supposed to come from Singapore, and I ended up waiting for 2 weeks. When they called, they tried to give me an appointment which was 2 weeks later, until I screamed at them!I sent in the car a few days ago, and again, I dont ever expect to have a courtesy car like I used to enjoy from BMW. Whats amazing? Well, car is under warranty, but sorry, no courtesy car. They changed the megatronic plus rendered the 60,000km service. I left the car for 1 week. I just called to report another 2 minor problems, cigarette lighter not working and seat adjuster not working. Their answer was You need to wait longer, because you report additional problems. if you want your car back, then send in another time for these two problems! What can I do? Its not the technicians fault but the companys! They only know how to sell but dont care the service! Typical management! The problem all started with them not caring or hiring more technicians to handle the service and repair. So many cars got problems, but so few technicians are working on them. There are so many Audi users who are facing the same problem, in case you dont know or dont care! Its not worth paying so much for this kind of experience.

Do your research before buying any Audi. It is always a headache when things go wrong, but it is unacceptable when Audi America blames loyal customers for Audis poor engine performance. While driving on a dark 2 lane highway in Vermont our Audi engine seized without warning. My college-age son waited alone for 5 hours before getting towed 40 miles to the nearest Audi service center. The following Monday Audi service shared the news that the engine had metal shavings in it, total engine failure. The car has 61,000 miles on it and had been well maintained.With service records in hand we took the case to Audi for review. Audi conducted a sloppy investigation and ultimately let us know that we were out of Warranty. Also, they pointed to a policy where they claim only Audi can service the car. When asked to produce the policy and to fact check the information in the case history, Audi stopped responding. David Weissland President of Audi America was included on all emails and was fully aware of our dilemma. He stood by the customer service resolution. Quotes for a new engine $12,000.00-$14,000.00. My son could have been killed; Audi has shown they do not care. If you have had this happen to you please file a report with NHTSA so that we can hold these criminals accountable.

Audi q3 is very good. But, some technology features missing. It drove well and the turn radius and acceleration was excellent on the vehicle. The Audi is built to last mileage-wise with less issues than the other car brands. I like its performance of drive and quality of build/Longevity. The outside look of the vehicle and how it drove over railroad tracks and potholes was significantly different than the other cars I test drove. However, there is no back-up camera, no navigation, media went in and out. For the price you pay for the car, you would think these items come standard as they do in less prestigious brands such as Honda, Ford, and Chevy.

The technology in the Audi A4 sedan is complicated and not user friendly. The manual is not helpful either. It is a great ride but it uses premium gas which is a pain. I bought it because it is highly rated in crash tests. I have only owned it 8 months so I dont know how its long term durability will be but it is rated highly in this area.

I went and bought a used B7 RS4 recently - 2007. I have owned multiple Audis over the years and this one takes the cake. I also took mine to Molle Audi in Kansas only to be told that they dont know how to handle RS4. First they said that clutch hose is bad - charged $500 and changed it. Problem persisted so I reported it back to them. Then they charged $900 to change slave cylinder. Problem persisted so I reported it back to them. Their manager said they would have to take transmission apart. I said if I wanted someone to randomly test whats broken, then I would have taken it to someone other than Audi dealership - back road shops.Cons: Very over-hyped. Yes they are amazing. But not when you have to spend serious amounts of money at each maintenance interval - belts, axles, brakes, transmission and engine mounts. Yes, there is a sensor in engine mounts. Get ready to spend some serious dinero. Carbon cleaning has to be done every 20k miles. This is not a Ferrari or Audi R8 or Aventador where I should have to take my car into maintenance for $800 every 20k miles. Of course, gaskets, manifold arm flaps and many other items come into play at the same time. This is a rare car. So dealerships never carry parts for it. If you need anything, it always has to be ordered leaving your car useless for days at the dealership. Even if they overnight it, it still takes too long. Not many can work on it. I took my car to two dealerships (Audi) and they told me bluntly that this is not an everyday car and they would have to consult with someone in Germany. I almost lost my footing. For a car with 420 HP, it sure isnt as fast as cars with 420 HP. An S4 with few bolt-ons becomes just as fast as this - I tested this at a 3.5 mile grand prix track. And they are half the cost. No A4 or S4 will give you a rush like this, but this thing requires constant maintenance where A4/S4 dont. Shoot me but I said it and I owned S4 before this. This is my third Audi and fourth German in the house. MRC shocks go bad and then you have to pay arm and a leg for it. Stock clutch has a problem. Look up transmission clutch issues on B7 RS4. Stock LUK clutch/flywheel combo goes bad after x number of miles based on driving patterns. Lads, this is a 8,200 RPM beast. Why did Audi screw up by using cheap parts? So if you are looking to buy a B7 RS4, make sure it will shift gears above 7,500 rpm from 2nd to 3rd and so on. Also, due to this issue, many RS4s are plagued with Transmission synchro issues - another $1,000 just in parts. Needless to say, resale value already isnt good. Add maintenance headaches to that. My car was in dealership garage more than it was in my own garage. Quattro system is great and has saved many lives. However, it is nothing close to Attesa on Nissan/Infiniti or the AWD system that Mercedes or what Land Rover has. In short, its nothing out of the ordinary. Look up car reviews and be the judge yourself.

I bought a used 2005 A4 convertible (Cabriolet 1.8T) with 48K miles on it. It now has 58K miles on it, and the TCM part on the transmission is faulty. I hear that this problem is common, yet Audi has yet to admit to their mistake. I doubt that I will be purchasing another Audi in my lifetime.

The only issue I have with this vehicle is the gas mileage. Not good. Its very expensive to fill up and use the gas. The compartment between the seats should have been one big bin. I would have liked a place to put my purse.

I was looking for a 2012 model Audi TT with white exterior and red interior. This model is not easy to find. I went to Continental Audi, located in Naperville, Illinois. They offered me a good deal and got my $2,000 deposit, but they were unable to get me the car. I waited for 2 weeks and I still have not received any news. I then requested for the refund, but the dealers did not reply my phone calls and simply just ignored me. Until now, I still havent got my deposit back. I do not recommend this dealership at all, because their service is really bad and disappointing. As customers, we should be treated nicely. With that being said, they owed me the money, and they procrastinated to refund it to me.

UPDATED 1/12/2021: I bought a brand new Q7 from Audi 3 yr ago with 5 miles on it. At least 2 of those yrs my truck would say down 1 quart of oil at least every couple months and I would always take it in to Audi then it started being monthly. It would read down 1 qt of oil and I still would take it in thinking that this was normal :(. So now my Q7 dash saying down 1 quart of oil. It’s been 3weeks and when I took it in to Audi I demanded to know why is this happening :(. I was informed that I need my engine to be rebuilt which will cost $19,000 and that my warranty just expired a few months ago @50,000. I complained BIG TIME then Audi said they will pay 75% but I’m responsible for $4980 which I still feel is crazy. How do I go from $89,000 new truck to a piece of junk in 3 years. I HATE I choose Audi to invest my money with cuz this was a waste. :(ORIGINAL REVIEW: I save my hard earn money for 5 years to be able to put a down payment on my Dream 2017 Audi Q7... I was so excited. I dotted all my is and crossed all my t’s just to end up with a Lemon. :( I did research on my Audi truck before purchasing it and when the time came as a single mother I was so excited to finally for the 1st time purchase me a brand new truck with only 3 miles on it... This new Truck quickly went from Dream truck to nightmare truck. :( About a month after I bought my new truck I was hearing a squeak from my breaks. I immediately called the dealership and they told me that was Audi new braking system and with a lil more wear & tear on my truck it would go away. But it never did. :( 3 months later I took my truck to Audi dealership because the squeak From my breaks got louder to the point when I leave for work @5 am my Neighbors could hear me which was so embarrassing as a 1st time new proud car owner... (I’ve had 5 used vehicles in my life all which were a piece of crap always need’n work... I thought my dream Audi truck would be different.)So when I took my truck to Audi they acknowledged that they can hear what Im hearing But at this time there’s nothing that could be done because their system is not showing nothing mechanical is wrong with my truck. So I’m like, You hear this loud ** noise But youre gonna stand here in my face and tell me nothing can be done at this time to keep putting wear and tear on my new Q7 and it will go away? And Audi was like YES.On another occasions I called and complain that the noise is even louder and someone in the service department told me the next time I drive my 2017 Audi Q7 put some speed behind driving then hit breaks real hard and that should fix the problem. Uhhh, I said, that don’t seem safe. I was pissed and felt like I had been had by this premiums upscale car company. So I call corporate and again to my surprise They ask me, What did the dealership say when you took it in? And in so many words the lady says, We can’t do nothing about your truck unless the dealership says it’s a problem. I couldnt believe my ears. I was so hurt. I felt like I was dealing with a slick talking used car salesman.So my complaints and taking my trucks back to different Audis hoping to get this problem fix went on till right now as I write this complaint. And I have yet to still get anyone at Audi to do anything to fix my problem. Its like I NEVER had a brand new vehicle because from the beginning It was a problem... My prayer is that someone learn from my mistake in putting your trust in where I bought my brand new 2017 Audi Q7 and where I’ve communicate with them about this noise on numerous occasions. Audi Financial located 2490 Skokie Valley Rd Highland Pk, IL 60035. I’ve also complained and Have taking my Truck on a few occasions to Audi Orland Pk 8021 159tg St Tinely Pk, Il 60477.As a single mother you hear all the time about how salesmen and dealerships take advantage of women and I do feel like that’s whats happening to me. When I’ve spoken to my Pastor, friends or co-workers about this issue Im having with my truck everyone is shock that Audi is treating me and my truck situation like they Have over this year. My Pastor told me, It’s not that something went wrong with your vehicle. That’s the big thing. It’s how youre being treated about the whole thing... with no respect or not standing behind Audi name. I will continue to write letters & complain about Audi till someone Listens and helps me... Thank you for your time.

Audi5000 runs smooth, the dealership sealed and were all very professional and never bothered you while looking. The salesman was very helpful and the finance manager was extremely pleasant to deal with as well and he as well did not hound the customers. The car has touchscreen navigation system, wifi connection and also the convertible top makes for an amazing driving event experience. Audi offers its buyers a variety of options for personalizing and upgrading their vehicle, such as headrest DVD players with remote, lift package, new touch screen radio navigation system, window tinting and new wheel upgrade that can handle the worst storms. The vehicle has plenty of space in the front of car and the rear passenger section is good for three people. Nice leg room and individual vents for each person in the car. I would definitely recommend to anyone whos considering the car purchase.

Back in 2017, car had EPC light illuminated, would lose power while driving, would idle roughly and then not turn on. Had it towed to Audi Honolulu. Found electrical wiring burning through to the gas tank (couldve blown up) and so they replaced the gas tank and the wiring at their goodwill more like to save a lawsuit. Anyways April 2019 now, same issues with EPC light, idling and losing power then it not turning it on. Got it towed to Audi El Paso. Apparently, cylinder 1 and 2 in the engine are at 0 psi compression and we need a new engine.Mind you every service has been done at an Audi dealership and its only got 60,000 miles on it. Told they wont be covering any costs and told by Henry at Audi El Paso he wont even provide a loaner vehicle unless we agree to pay $10-13k for a new engine. What a joke. My thing is why wasnt this issue found in 2017 when the car had the exact same issues? Its their job to fix the car right. I am going to be taking my claim further until I get results. Googling the same car and I see so many people with the same issues. When will Audi take customers seriously? Makes you wonder how many Audis are a safety hazard driving around and could blow up any second. My families safety comes first and it should come first for Audi too.

I first purchased this vehicle in December 2016. After having the vehicle for a couple of days we noticed that the car jolts forward on the initial start daily. This is a rather aggressive jolt and is not unnoticeable. We contacted the dealership immediately and they stated that it was likely because it was cold outside. Of course come spring the issue remains and we take the vehicle in for service. The dealership claimed to have re-calibrated the transmission and sent the car home. There was no change and the issue remained. Long story short they eventually replaced the transmission and yet the problem remains. The dealership is stumped and claim that they have switched the parts with another Q5 and it also has the issue so the problem is now common to most Q5s so there is nothing wrong with the vehicle and I should come pick it up. Unsatisfied with this response I met with the sales guy who originally sold the vehicle. There is now depreciation on the vehicle and I would be at a loss of $12,000 if I opted to trade the car in. I contacted Audi Canada who investigated the complaint and are now siding with the dealership that this is common with Q5s. There is nothing to be done!! I could of course contact another dealership to see if they had other suggestions... huh?? This is of course after Audi Canada has spent almost $20,000 to repair the problem. One would think that they would have all known it was a common problem before spending all this time and money. Be forewarned anyone looking to purchase a Q5 - this is a common issue that cant be rectified so if you dont enjoy a sudden jolt each day you start your car you might want to stay clear of this purchase.

My new car has 10,000 km. On a very cold morning this past January, my power steering malfunctioned while I was driving home. No steering is a very scary experience. Thank God I was not far from my home and could walk to my house. The steering column was changed. Two days later it happened again. This time I was told to let it warm up for 20 minutes and the power steering came back. Last Friday, it happened again but this time after idling for one and a half hours, I still had no steering. I am female and do not have the strength in my arms to steer without power steering. Apparently, this problem is common with S4 & SQ5, since 2014, when it is very cold. The steering column is being changed again. I called Audi Canada and was told that this problem is caused by extreme cold weather. The dealer told me to let it warm up for 30 minutes before driving it which makes no sense to me just to go to the corner store. I love my car but now feel very insecure when driving it. There is no recall for this part that keeps malfunctioning. If Audi sells cars in Quebec, then they should be reliable in cold weather. So much for their TV ad that boasts winter is Audi land!?!

I brought my 2006 Audi A6 to Herb Chambers Audi in Burlington, MA for an oil change. After the oil was changed the dealership refused to reset the Service Display Indicator to Zero. I was told by the service department that the Service Display Indicator refers to major service only and does not refer to an oil service.Other Audi dealerships have reset the SDI to zero and after one year or 10,000 miles, a warning is displayed indicating that the oil must be changed. Be forewarned that Herb Chambers Audi in Burlington, MA does not properly service the Audi automobiles and they are very expensive.

I am writing to express my severe disappointment with Audi USA. I purchased a 2006 Audi A6 4.2 taking delivery on March 17, 2008. I had the car certified and purchased an extended warranty. The car has been continually serviced and maintained by the dealership. On 5 July, the car wouldnt start and the check engine light came on. I had it towed to your dealership for service. Imagine my surprise when I was informed that the engine was destroyed due to a failed timing chain tensioner and the repair would cost me $11,073.001; the motor needed to be replaced. It is my experience that chain tensioners in motors with a timing chain are not a part expected to fail. My car only has 92,000 miles and I had been told the 4.2 is a rock solid motor. Apparently not. I thought that Audi would work to resolve the issue as a warranty issue, they did not. Research specific to the 4.2 seems to confirm that there is an issue with the timing chains and tensioners for that engine, though nothing official from Audi. Audi would cover only 50% of the parts to replace the motor. When I called Audi customer service, I was told that there was nothing they could do. I have owned Porsches, Mercedes Benz, Toyotas, Fords and Chevys. Up until July 5, 2013, my A6 is the only car I would buy again, until today. Not standing behind a product is not what I had expected from Audi. It seems that when Audi says truth in engineering, its just marketing. Audi has graciously offered $3,500 toward a new vehicle.

Bought a 2012 Audi S4 and had to replace the front brakes right away due to excessive noise/squeaking. Dealership said new brake pads/rotors would fix it. Did it and then 9 months later, exact same problem. Dealership & Audi headquarters keep telling me that, The majority of todays vehicles use semi-metallic brake pads, which offer excellent performance. Because of the metal-to-metal contact involving semi-metallic pads, the sounds generated by the brake system under normal operation can be greater than the sounds produced by vehicles equipped with previous-generation brake pads. Depending on the local environment, weather conditions and individual driving patterns, sounds from the braking system may be more or less apparent. Frequent, aggressive brake application increases the wear of the brake components and can reduce the potential for brake noise. Frequent, light brake application allows glazing to develop on the brake surface, which increases the potential for brake noise. Ive tried that multiple times and even come down a very steep mountain pass and the brake noise didnt go away. Will never buy an Audi again and hopefully not everyone is treated as poorly as myself.

I bought a brand new 2014 diesel Q7. I loved it, loved how it drove, the gas mileage, its acceleration and handling. I loved the sound system and how roomy it was, and how comfortable it was to drive and ride in from almost any seat. 3rd row kind of sucked, but usually their kids anyway. So what happened? The government. Freakin California says they lied about emissions. Diesels anywhere else in the world (literally - Ive been there) are mainstream BECAUSE of their fuel efficiency. So they pay me 8K to keep my car and fix it so that it meets ridiculous standards of emissions. I got it fixed May? of 2018. Its now been in the shop 2x for 7-10 days per time because of the ad blue light indicator/system being faulty.This last time they thought there was air in the lines so they had to have the mechanic drive it for 50 miles (with my permission - I live 2 hours from the dealer) to verify purging of the system. They also found out I had it chipped at some point - way before their fix and of course now they want to say their warranty for the fix is no longer viable. My performance chip that is no longer even connected due to their re-construction of my exhaust system has nothing to do with their ad-blue fiasco. Of course, in Audis best interest they no longer offer diesel vehicles in the US but will still offer them overseas. Along with VW who has a smashing replica in 2019 of what this car used to be. I used to love my Audi, now its an anchor and potential money pit.

A4, A5, A6 models. This is a luxury sedan wth lots of great features and an upscale interior to match the beautiful exterior. It drives smoothly, and is very low maintenance... There is no need for frequent repairs and no major issues to worry about. The Audi A4 is an upscale sedan with a beautiful, sleek exterior, and a well-designed interior that makes the cabin surprisingly spacious for a car its size. Theres no lack of attention to detail given to the interior cabin, with its wood and leather finishes. This sedan, though it appears to be a smaller sedan, is surprisingly spacious. The interior cabin comfortably seats five passengers, and even those who are taller still have enough leg room to move around in. Even though the car comes loaded with many features that would be upgrades on other brands, the Audi A4 offers its buyers a variety of options for personalizing and upgrading their vehicle, such as engine power, sunroof, and interior finishes.

Brand new car when the complete computer that is based at the dash died. It powers pretty much everything in the car. Module was changed under warranty. Since then the radio will not hold preset stations. Audi says while other customers have complained of same they have no reason to think its an Audi problem. Sent me to sirius xm who say it is an Audi module problem. That they should replace a plug in and that will solve the issue. Dealer says not their problem. So I continue paying monthly for a radio that does not do what it is designed to do. Anyone else experience this? I am in between a rock and a hard place.

I have a 2012 Audi A4 2.0. 80K miles. Last week without any prior symptoms my engine light goes on. I drive a few miles home the next day. My car will not start. I take it to dealer for diagnosis, dealer tells me the timing chain tensioner failed and timing jumped causing major damage to engine. Repair cost or new engine is estimated between six and fourteen thousand dollars. This is a known issue from Audi and there is a class action lawsuit for same issue. Looking for Audi USA to see if they can assist. Anyone had same issue or experience with Audi USA? Any recommendations.

Audi A4- an 8 year, 97,000 mile, disposable car. I purchased a CPO 2010 Audi A4 in 2013 with low mileage from Tom Williams Audi in Birmingham Alabama. Since purchase, I have always had it serviced at Jack Ingram Audi in Montgomery, Alabama. Since owning it I have had two major engine issues and the last one has caused it to be a throw away car. Immediately upon purchase, with about 22,000 miles the car was burning a lot of oil and after continual visits to Audi for over a year, they informed me of the excessive oil consumption recall and it did not pass the excessive oil consumption test. Under warranty, the car underwent the #2 engine rebuild around 2014-2015 at about 35,000 miles.After that repair, everything seemed fine until October 2018, when the car began shaking and the engine light went on. I brought it to Audi and they said it was a fouled spark plug. However, 30 days later, with 97,000 miles, the car began shaking again but this time the engine light came on and was flashing and the car would not drive. I had it flat-bedded to Audi, where I was told there is an extended timing chain/tensioner warranty, so not to worry. Audi paid to replace the timing chain/tensioner but I was told I needed a valve job for 4100.00, because of damage to the engine when the timing chain failed. I was told because of a pending class action lawsuit that Audi would pay on a sliding scale which would be 25% for my year and mileage. That would leave $3400.00 cost to me for a car with a $4000.00 trade in value. Although being shocked about all this, I approved the work because I was not in a position to buy a new car, especially with $0 trade in money. However, I get another call today, telling me that there is more bad news, that at least two of the pistons had bent and there is something possibly cracked and I need a long block (ie new engine) for $11,000 of which Audi will pay 25% to repair due to the class action timing chain litigation. It makes no financial sense to spend $8250.00 (75% of the 11,000) for a car with a 4000 value. However, if I dont repair it, Audi owes me 0 for the total loss of my car that was working fine until the timing chain failed.So at 8 years and 97,000 miles, this Audi A4, luxury car is a throw away car. Audi should have had to cover the engine damage caused by the faulty chain. This is the lions share of the repair cost. I feel Audi should owe me the full trade in value of the car because it broke as a result of the timing chain which they admit was faulty. Audi customer service was curt and told me to file with the class action suit when I asked if they would consider paying anything additional (this was several days before the fairness hearing was held on December 12). I would never advise anyone buy an Audi after this experience.

Audi A5 2012 convertible with only 28000 miles, the top do not close completely and at the dealer charge me $160.00 to diagnostic the problem (another shops charge with the same computer $70.00) and call me if I accept $1,277.00 to fix it. Contact the factory and a technician in Germany told me that are a couple of sensors that very rare cause this problem, parts very cheap and easy to replace. (Plastic materials I think). Is anyone at this chat that can help me about this? Who is right?

Bought my wife a Q7 and were really enjoying it. It has a lot of great technology. Our son just got his learners permit and has been practicing with my wife in the passenger seat. We have a clay pot near the corner of our garage door that hides the garden hose. My son misjudged the 90 degree turn from our driveway into the garage and hit the pot. His speed was less than 5 miles per hour. The pot suffered no damage (if you get really close, you can see that there is a small stripe of the glazing that has lost a little of its sheen). The Q7, however, fell apart. I had no idea that the bumper and several of the front panels are only held on by clips. Also, some of the electronic sensors for the active cruise control were knocked out of adjustment. Total cost to repair the very fragile Q7 was $4,656.47. I cant imagine how costly the damage would have been if the Q7 was actually involved in a real accident with another vehicle. This is beyond a glass chin. Would its passengers even be safe considering that it falls apart so easily? Consider yourself warned and stay far away.

I really liked this car until something bad happened. One of the nice features of the Q7, or most any other high end SUV is the ground radar which helps you park and warns you of objects in the road. This is especially important in a large SUV where you have limited visibility. But this feature did not work on my new 2017 Audi Q7. While parking, I ran over an object that sliced open the oil pan. It looked like someone had taken a knife to a cheap aluminum beer can. I thought how could an SUV have such a cheaply made oil pan? I know one doesnt take a Q7 off-roading every day, but youd think you could do it every once in a while, no?Then more bad news when the Audi shop told me that I had to also replace the oil pump. I was stunned by this as the oil pump is up high and wasnt touched at all in this incident. I have asked and still do not have an adequate response from anyone at Audi. Does one have to replace the oil pump anytime the pan is removed?Next problem was that as I had no idea the oil pan was sliced open, I drove less than a mile back home without any oil in the engine. At first there was the typical light on the dashboard indicating that I should replace the oil. I thought that was strange with a new car but I was almost home so I continued. Then just when I was turning the last corner a larger warning came on to say that I should shut the car off as it was out of oil. Which I did seconds later. But now I am concerned that the motor is damaged and the warranty violated.Anyhow, now I have to pay a couple thousand bucks to get my new Q7 back on the road, not to mention my concern over the health of the engine in the future. I think I should junk the car, but I paid an awful lot of money for it. This whole thing is partially my fault for running over the object, but I really think that Audi oversold the intelligence and robustness of their new Q7.

My wife and I are still reeling from just being told that our six year old Audi A4 1.8 turbo with 45,000km on the clock requires AUD7000 (about USD6500) spent on it. That comprises $2k for a 60,000km service, $2k for front and rear brakes and rest for rectifying a discovered problem with the engine cooling system. Should we be shocked or not? Until now we regarded it as an excellent vehicle and good service from the Audi dealer

My 2014 Audi A6 TDI Prestige is an absolutely great car, except for the leather driver’s seat stretching and getting dye transfer from clothing less than 2 months from purchase. While other luxury cars, with light colored interiors, do not suffer from dye transfer - the 2014 Audi does. I consulted independent leather experts that informed me that the aniline leather treatment method (dyes probably from Asia) experience problems. This is not as bad as leather stretching and looking aged/worn after 2 months. The sign of a great company is not that they are 100% problem free, but rather the way that issues are handled. I was looking for a win/win situation after buying 5 new Audis, but rather experienced total frustration with our 5th purchase.Overall, Audi builds a really great car - but, Audi of America customer service is terrible. In our free market economy, the result is Audi is losing a paying customer. Sad and a pity, but dealing with Audi of America has shown my wife and me that they really dont care about after sales customer satisfaction. We are only writing about our experience and resultant decision to not buy Audi products in the future. For the readers of this review, we can only highlight our saga and ask that you draw your own decision. Thanks.

In 2014 I had purchased a 2006 Audi A3 with 30,000 miles, with a clean title. It was great for the first year or so and once it hit 60,000 miles, I had absolutely nothing but problems. Around 60,000 miles, I was on the expressway, and my car started to jolt back and forth, that ended up being because the fuel rail sensor went bad. A couple thousand miles later, my alternator goes bad, without any warning, leaving me stranded. Shortly thereafter, I was on my way to class and I had a severe cylinder misfire. Mind you, this is all within less than a years time. After all of those issues were fixed, I thought everything that could have possibly broken was fixed. Next thing you know, my A/C is now only blowing cold air when Im going 80 MPH down the expressway and blowing hot air when its idling or going slower than 80. I also got my car scanned to see why the check engine light turned on again, and it turns out that I have another two cylinder misfires and my fuel pump is going bad. This car only has 70,000 miles on it and has had more problems than I ever imagined. I am beyond disappointed in Audi and the quality of their vehicles and how unreliable they are. I will most definitely not be purchasing another Audi or any German car for that matter.

Audi makes great vehicles that are fun to drive. Audi Financial Services is destroying that brand with Wells Fargo-like customer service. Audi Financial Services has wrongfully repossessed my vehicle and inflicted emotional pain on my family. We have kept our word and done everything we promised including making monthly payments and keeping up insurance and taxes and registrations.We have leased and then purchased two luxury vehicles from Audi. We previously leased an Audi A6 and then purchased that vehicle at the end of the lease by signing paperwork and simply continuing to make payments until it was paid in full and transferred to us. At the end of our lease for our new Audi Q5 we received a letter and email informing us of the option to purchase the vehicle. We called Audi Financial Services in February of 2016 and the sales person outlined the terms of the buyout. After we agreed upon that he described an option to add an extended warranty for $50 extra. I agreed to this.When I received the paperwork the next week the terms of the financing were exactly as agreed in the call, but the price for the warranty was $170/month. I tried to call Audi Financial services but was left on hold for stretches of 20 minutes or more. I took the action to simply mark out the additional extended warranty, which was a separate item, and signed the document agreeing to the finance payment for three years.I returned that document to them and began making my normal monthly payments, most of them higher than the required amount as I was paying down the purchase price. I made them without interruption for 16 months. I never heard from Audi. I never received an email, phone call or letter. Occasionally I would receive service options from the dealership, but no other communication. On July 21st, 2017 while I was in San Diego on business (at Comic Con), our car was taken in the middle of the night from our 3 and a half acre property. Damage was done to the driveway in the process. My wife and children were asleep only feet away from armed repo men. The next day my wife called me in a panic, saying that we had been robbed. I had her call the police. She went to our neighbors asking if they had seen or heard anything and put the entire neighborhood on alert for thieves.When the deputy sheriff came he said that it appeared to be consistent with repossession. This was the first point that we even thought to try again to talk to Audi. The sheriff noted that normally they would be notified that this action might take place and the owner of the vehicle would also have some notice so as not to be surprised and potentially end in shootings.When I started calling from San Diego I was placed on hold multiple times for an hour each time. When I was finally able to speak to people at Audi Financial Services they seemed confused, noting that they did have my phone, email and address and saw my payments in the system. I was placed on hold three times while they tried to sort out the confusion on their end. One representative noted that the only reason for repossession was either non-payment of insurance or non-payment of the monthly payment. I assured her neither was the case.After several hours I reached someone named Jasmine, who would not give her last name, who gave me the name of the repossession company who had taken the car. She said that the car had been “out for repossession for many months”. I asked why I had never been notified. She had no answer. The loyalty of fans I see at Comic Con should never be lavished on a company like Audi. Loathsome human beings.

I have a Audi R8 car. I love the car but the service that Audi give is crap. I had a problem with the clutch so went to Audi. They told me it needed a new clutch at the cost of £3000 pounds so I told them to get on with it. The next day they phoned up to tell me it needed a new oil cooler and pipes that the mechanic broke when removing the gearbox at a cost of £2000 pounds. After one week they phoned again to tell me that they had broken the clutch master cylinder pedal and pipe and it would cost £1200. I think that Audi should come over to UK from Germany and train these people how to work on their cars. People are going to get fed up of being ripped off by the UK Audi dealers. A pissed off Audi owner.

On May 19th my five year old (under 69,000 miles) Audi A4 had a “piston failure” in which the piston came loose and eventually shattered the skirt. As a result, the engine needed to replaced. I was told by both the dealership and Audi USA that Audi never extends coverage and will not provide any warranty assistance (even in the case of potential negligence). The dealership initially refused to provide a loaner, however, after extending the expected completion of the repair four times, the dealership provided a loaner. They replaced the engine with a rebuilt-engine costing over $8,000 and completed the work on June 14th (26 days in the shop).Beginning July 1st, the rebuilt engine began leaking oil around the camshaft valve cover. The dealership inspected the car and agreed to contact the company from which they purchased the rebuilt engine. They needed to get approval from the supplier before doing any repairs. In the meantime, they told me to continue driving the car. After I called the dealership four times for an update, the dealership informed me that they needed pictures. I emailed pictures to the dealership immediately. I called the dealership four more times for an update and on July 28th, I was told that I could bring the car in August 3rd. The dealership added a high temperature sealant to the valve cover and I picked up the car on August 4th. 34 days to get the oil leak fixed on the rebuilt engine and a total of 77 days from the initial engine failure.

Shocking, embarrassing, enraged are words that come to my mind while I own a 15-day old Audi Q5 from Mumbai (**). Previous to Audi, I owned an E class much to satisfaction of services, good customer relationship shared, robust after sales service and a fantastic road side problem solving assist. Everything seems missing after I shifted my brand loyalty with great deliberation from the sales executive and my misjudgement, of course.My expectation in every department of the service is a complete failure and way below expectation. The very purpose to pen down the displeasure is the extent of discontent I have towards the working of Audi. The experience I share herewith are a testimony to my so-called growing hatred to the brand. My conclusion is worth reading which may affect your reputation, since spending lakhs if I am not satisfied, I cannot even keep you happy and smiling for sure.My experience until I received the delivery was a rude and shocking administrative negligence. My booking, my loan approval process, my excess registration amount paid due to untimely management of affairs, had already raised doubts on my decision of ownership of Audi. The only saving grace in the entire process was the CRM and delivery procedure conducted, was overtly warmth filled, which of course did not happen at Mercedes.There was a delay in loan processing, which seemed that neither profile, previous bank history, vehicle owned previously, nor a flawless CIBIL record could help getting my loan clearance. No browny points for all the above characteristics, understandably so, since your VW finance is a new company and would look into smallest details - but killed my time in the process.After the bank approval and knowing that the car registration cost is due to hike (which is an information I provided), no steps were taken to expedite the process and save customers cost, resulting in me shelling off couple of lakhs for no fault of mine. No remorse or courtesy extended towards the same but citing government policy, the sales executives shirked their administrative laxity. Such critical, immediate and subtle PR issues are what customers (usually time constrained) of this segment look out as factors whilst buying a premium vehicle.A temporary registration sticker attached was the way the car was delivered, unaccompanied by an Audi personnel as it is a temporary number, making it extremely unprofessional, unethical and uncalled for procedure. On my way back, I was a victim of an embarrassing traffic constable tantrums. Giving my license was the only way out as I dont believe in bribery. In spite of repeatedly calling your executives, nothing was done to retrieve my license and I was left by myself to fight it out at the wrong doing of the company.It was another display of poor and pathetic after sales. Also, it showcased the dismal relationship shared between the traffic authorities and the dealer. All it took me was a letter such as this and a few personal trips explaining the reason of my innocence in the mistake committed. Afterwards, I was given back my license without any fine levied. A situation as embarrassing as this, for me, was an experience which I cannot forgo. But sadly, you, as a company, could not do anything--very sad! It leaves me with an after thought, Was I responsible for the mayhem? If not, what is the companys role in pacifying me?My E class was traded in and the administrative process was delayed so much so, that one of my EMI of E class reached my account and I had no option but to clear the same. As a result, now after 15 days of delivery of my car, when the trade in person calls up and gives me another shocker to tell me a draft of 40k is ready for my disbursement when the EMI I paid was around 45k. It was another unaccounted and unexplained loss to myself again.Tell me after reading until this stage, was anything worth a fine memory, worth a brand change, worth value for money? No--only agony, torture, and mental trauma. If thats not all, the forthcoming incidence is an absolute hell of a climax for the biggest mistake of my life to own an Audi.Considering Q5 to be an SUV, an off-roader with 4 wheel drive and Quattro (Audis signature technology), I ventured on my journey to my Pune residence via expressway on the 15th night and returned back on the17th morning with a return trip to Pune - scheduled to be on the night of 17th itself for an extended weekend work. My journey overall to Pune was not so pleasurable, one because of some screechy noise on speeding above 100 which seems to come only when windows are slightly open - but that was not the case in my scenario when I checked.Secondly, some seat rattling at higher speed is such a put off riding an SUV. I reached the night of 17th and to my dismay, the next morning, I saw that the tire was deflated. Without driving, I called in the puncture repair guy to get the cause examined. A crack was observed in the tire on the inner surface of the rear wheel which, according to the puncture guy, was a sign of health and safety hazard so he advised a tire replacement. This might have occurred due to some sharp object piercing the tire and can be termed as a minor accident case.My point is, when a tire as heavy as this can wear off, what is the safety proposition of this vehicle? Questions such as this have no answer. What followed after this was a series of phone calls to road assist, service station, Audi Mumbai, Audi Pune, etc., all adding to my panic. But no one seems to give solution but shirking their responsibility by giving each other numbers. This means that I, in state of panic, have to keep making calls with no robust solution found for me to go for work in Pune or return to Mumbai. Then, I, too, should have made not less than 12 calls all combined but what was noteworthy was that there was no call back from anyone responsible when an Audi customer is in need. It was absolutely disgusting!To add to my dismay, I get a phone call from a dealer in Pune saying, I can order a tire for you. You need to pay in advance for the same and that the tire will come in a week time. It just looked that he wanted business but when asked for customer assistance, he had no clue and just hung up the phone. How could he suggest replacement without even looking at the tire? How can he ask me to pay for it at the first place since it is only a 15-day car with not even 400km run? I had so many questions to ask someone responsible. How can a 15-day old tire wear off? Where is problem assist? Where is the tire manufacturing warranty? Where is the problem solving? Why is the customer not put to ease first?Rather having one person taking onus on the call and advise appropriately, I was made to talk to so many people without even getting a solution, which I term as an amateurish administration. An immature, unprofessional treatment mended to a premium car owner leaves me doubtful for a long-term ownership. I thank Almighty that nothing untoward occurred, which I know for a fact if it was Mercedes, I would first be put to ease, followed by the option suggested to solve the problem temporarily so that my work does not stall and then contact me for an absolute solution with agreement of both parties involved. This is what I call service and not what I received - wasting my entire day on phone calls, waiting that someone will get back with some solution for me.Also, the step tire was rather a rude shock to me, seeing the size, the nature of the tire and the black ugly design it gives - all shows the audience the punishment meted out for replacing the original tires. Wouldnt it be Audis insult to have such cars rolling in the market? With BMW, I remember that I was not allowed to open the car bonnet during a test-drive as per their policy since it may give an impression to customers that it is a faulty car. I respected it and I believe firmly that the image of the car should be a priority when you deal with this segment of a car.I was finally recommended by Audi Pune service station that there is no solution than to sport the ugly step tire and travel expressway not going beyond 60 km/h. I did follow this and was scared every minute of my 4.5-hour journey filled with fright, anger and shame (which otherwise takes me 3 hours). What an added trauma and time wastage!Now, with all what has transpired, do you still think I should be an Audi loyalist? If yes, I need concrete reasoning, or else, I am trading in this vehicle for some other vehicle. But the next steps for not having an appropriate reply or a solution would be to take this up with the companys top brass, followed by complaining to the international center for making them aware of how pathetically their Indian counterparts are handling affairs, approach the consumer court for a full refund for dissatisfaction of the product and the agony it has caused me mentally, post this on the Facebook, and start my verbal propaganda of the horrible 15-day ordeal with Audi. I am forever thanking my stars that these incidents did not happen after the warranty expires as the people in Audi would not even have responded to my queries at all.I presumed that I am making a wise decision by changing brand, but having looked at the support system that your after sales can offer, I am seriously on the look out for the Audi brand change. Your company has made a good mark in the Indian car industry but that must be due to the policies and work of the top management level, which was perhaps also one of the driving force for me to purchase an Audi. But, if your employees do not become face of Audi by proper training in management and PR, it would not need much time to succumb to its competitors. I expected care, concern, warmth and since nothing came my way, I am now a completely dissatisfied Audi customer, which I am sure you, too, can relate to.I am looking forward to the manner my complaint is going to be addressed. It will be the factor to reinforce my belief in Audi and in doing so understandably shall cause you discomfort since it may involve overhauling of few processes. My letter will benefit those hundreds of customers who have lost their way on how and what to complain and be a perfect document to not be deterred or rather help them from being troubled. Kindly find a solution at the earliest to avoid further media and legal formalities. I wish you the best with all of what you are doing - maybe its a bad experience for me personally.

The issue that I have experienced was: 1.5 months back I had my 5 year old Audi A3 cut out on the motorway due to the engine mis-firing. I had RAC tow the car into Audi Nottingham where they said one of the injectors had failed which caused fuel to enter into the engine and cause this issue. I paid £1200 to get this fixed. A month later the car cut out again with the exact same symptoms, so I had it taken into Audi Sheffield. After having the car for 2 weeks they are still not able to re-produce the failure but can confirm from the vehicle computer system that the engine is mis-firing. After buying a premium car, and having it taken only to an Audi dealer for any services/repairs it is really disappointing to experience first hand the lack of quality with both the car and the service received. It occurred on: 11/06/2019.This meant that I was put in danger by the engine cutting off on the motorway. I was left without a car for 2 weeks during the initial breakdown. I was left without a car for another 2 weeks during the second week. I have lost all confidence in the car, the Audi group and the capability of the Audi technicians who are meant to be the best at what they do. I would like Audi to take ownership for selling me a car with a faulty engine and actually get it fixed. There comes a time when they need to stop looking for every excuse as to why the car engine is failing and look into what is causing the engines to fail in a car that is 5 years old with 60K miles on the clock. This is the most disappointed I have ever been with a car company or the services I have received from any car OEM! I look forward to your prompt response on this matter.

Audi S8 2007 5.2 v8 - I have been having a problem with the coolant level for more than 12 months. Audi maintenance center tried to solve the problems 4 times and the problem keeps coming back. They do not know how to fix the problem. During this annoying and catastrophic experience through the last year, the car was parked for more than 6 months for solving this problem without any results. The body of the car has been scratched from 5 different areas 2 different times. Is this really how Audi deals in maintenance? I have complained to the GM of Audi in Jordan and he invited me for a cup of coffee at his office. I went there, met him, drank the coffee and the maintenance manager was there. They promised me that this problem will be solved, but the problem still exists without any improvement in this dramatic claim. What should I do?

There is a decent amount of variety available if you are looking for something that fits with the Audi image. Most people are familiar with the models Audi has put out. The car I ended up getting in the end was perfect and exactly what I was looking for. Its a pretty standard car size with a pretty standard passenger capacity. Carries four people comfortably, five if you stick someone in the middle in the back. Most of the extras I wanted came standard, and there were a few more things I hadnt thought about that were really appealing and I couldnt pass them up. I was able to personalize my choice in all the ways I had hoped to. Cars have gotten so fancy these days that its almost impossible to find a new car that doesnt come with a bunch of stuff standard that some people might not even want!

I bought a brand new 2018 Audi Q5 thinking it as my dream car. It brought such a dismay & disappointment within a few days of buying with lots of problems popping up every day. Problems seen and fixed: 1. There was this squeaking noise from the back: Fixed after two visits and I had show them where the problem was happening. 2. The backlights not working. SUV in the garage currently to address this problem as on 12/06/2017. 3. Window regulator gone bad. Replaced and FIXED it. 4. Auto sense start & stop feature not working if the AC is ON. - Still not fixed as on 12/06/2017. SUV is with the dealers regarding this issue. 5. Numerous minute scratches all over the car the day it was bought. I was so disheartened seeing the scratches.All these complaint were taken to the dealer & The Audi North America too. After explaining the problems the service providers were not able to even figure out the problems. I had to go twice to explain them over & over. The dealers are still trying to figure out the solutions for some issues. I have already visited the dealer at least 6-7 times & right now my car is still in the garage since 2 weeks. The Audi USA are of no help. They took 2 months to respond to my case & said that the dealer would take care of it.And the car is still in the garage as I write this review. My Only question after buying brand new car are: 1. Why should I undergo this mess and waste of time/energy after buying a BRAND NEW CAR. 2. How come AUDI has not done any quality control before delivering the car. 3. How can they deliver a car like this to the customers and then have the customer go over this pain, distress and frustration. 4. Why should I visit dealers again and again to leave the BRAND NEW SUV for repairs after paying full price to buy the vehicle.

I have a 2008 audi 07 4.2. 50k it start burning 1.5 qt of oil every thousand miles and it also leaking water from the top. Very disappointed from Audi.

The Audi FSI engines are subject to heavy carbon build up so beware before buying one. My issue that I have beside the carbon build up is the timing chain. My 2007 4.2 Q7 jumps out of timing, causing the SUV to shake at idle speeds, misfire, and turns on the CEL light that makes you fail smog tests. At this time, Audi service center has had the SUV for about 4 -5 weeks and still cant fix the problem. The entire engine has to be dropped to service the 4 chains and chain tensioners, etc. The dealership avoided dropping the engine and we recently found out were trying troubleshooting by moving can adjuster to the another side of engine.They gave us a loaner to use but just want our SUV back and fixed to smog for DMV, then get rid off. The Audi dealership stated that they had to recently service 4 engines that had timing problems and think they will see more as the Q7s age with miles. I just want to know if anyone else has had the same problem with the timing on their Q7 3.0 or 4.2. If so, please contact me. Want to hear your problem and how it was resolved. My miles is about 74,000 miles. I think Audi will need recall or repair or class action suit is needed. 2014 is coming and the 2007-2009 will hit higher mileage and should all have problems with these thin timing chains.

I got this Audi etron with the security that I would have access to 150kw charging stations that would charge my car in 30 minutes (this is what audi is advertising on their website and what the sales person told me). This was a lie and they dont exist on the East Coast. You are lucky if you can find 1 nearby. The fastest charging time for my audi when its on 26% is an 1hr and 15 minutes on the only supercharge stations that exist which are 50kw (and if few of these exist, only 15 hour level 2 charging stations). This means if I want to go out of states I can not because it will add an extra 5 hours just to charge the car because unlike the sales guy told me it does not give you 250 miles but 204 miles (this depends on how fast you drive, if you are going uphill, and if you turn on the AC). They also sold me the brand new vehicle with all 4 safety handles missing. I am not comfortable driving the car because if something as simple as safety handles was missed what else could have been missed. I reached out to Bryan who was suppose to be helping me from the customer experience department and he told me there is nothing they can do. The car works fine and the service department is fixing the handles. I informed him that they did not fix or check my car but only took pictures. I informed him that I wanted a copy of my the final results that he told me over the phone and I am yet to receive this in writing so I can pursue litigation. They are trying to wipe their hands on selling me $100,000 car. And now I will fight them in court and I wont ever get another Audi vehicle. Getting this E-tron is the biggest nightmare of my life and neither Audi or the dealership are trying to help me by taking this useless overly priced vehicle back.

My cars appearance is very nice. I got the color that I specified. The dash in my car looks more like black wood. It has a built in CD player, GPS navigation system and digital display. Its so cool and easy to read for mileage and gas. I had pin stripping put on mine. I also got the digital panel and voice activated GPS which I love as Im bad at directions. Its so helpful. You can also add a DVD player inside or internet. Size wise, I wanted more roomy model because I have long legs. My Audi can fit 3 in the front, but that is a little cramped for space and does not leave much legroom. But you can easily fit 3 in the back seat with lots of leg room, and still ride comfortably in the back.

Six months after purchasing a 2007 Audi A6 with 57k miles the steering control module required replacement. The cost to fix was $2,600. Because this obviously a result of poor engineering and not a wear and tear issue I wrote a complaint to Audi directly. Their response: We are sorry to learn of your issue however the car is not under warranty (they wont acknowledge the fact that this is a common issue as seen on many Audi forums) and because you did not buy at an Audi dealership and you are not a loyal Audi customer (1st Audi and last) we will not assist with repair. The point of my writing this is that their vehicles are over engineered and repair record and costs are absurd. Oh and dont even try to bring to someone other than an Audi dealership because they cannot work on them. And the dealerships know this full well!!! I am through with the 4 rings of death as my mechanic calls them and switching back to Lexus. Dont get taken by the looks of what I think is a great looking vehicle like I did. You will be surely regret it and be shopping for a new car ASAP.

A garage door crushed my rear window. The car has been in the dealers body shop for 10 weeks. I was informed that they are waiting for a part that will be shipped from Germany. The body shop told me that this happens with new model cars. Perhaps buyers should be told that this may happen to them. Meanwhile I have been renting a car for 10 weeks and have not been offered a loaner. Poor service in two counts. R **.

I have a new 2019 Audi Q5, Prestige trim level, that comes with Active Lane Assist that will steer the car to the center of the road if you accidentally go over the line. There is an accompanying control that issues a loud DING and dash warning if the car thinks you are driving without hands on the wheel. The problem is that on straight roads, with hands on the wheel, I get frequent false alerts. Audi has implemented this by detecting if no input is sensed on the wheel for 15 seconds, it assumes no hands on the wheel and issues the alert. Driving me crazy! Dont buy this trim level. Waste of money and Audi just says the car is working to specifications, though other of their cars do not do this.

My Audi ownership experience was pretty frustrating and ultimately a big disappointment. I bought a 2012 A6 from the Audi Exchange in Highland Park, IL. The vehicle supposedly had undergone a thorough 300+ point dealer inspection process; one so exhaustive that no other manufacturer can lay claim to a more thorough Certified pre-owned inspection process. Wow, sounded impressive.So, imagine my surprise when, not long after I purchased my car, I learned that it had been in a serious accident and the repairs had not done to spec. I contacted the Audi Exchange about it. At first they denied any knowledge of the accident. But when I brought the car in to be examined, they did admit to knowing about the damage. However, they just hemmed and hawed and said they didnt think the work looked *too* bad. Bottomline: they said you bought a used car and that was it.I contacted Audi of America figuring they would intervene. But, to my surprise, all they did was send me a canned thanks for sharing your concerns response and I never heard from them again. So much for the pledge to do everything we can to keep the dream alive by offering you an ownership experience that rivals even those of the most exclusive clubs in the world. I keep getting marketing mail from Audi encouraging me to come by and check out new models. Uh, no thanks. I would rather walk than buy another Audi.

I did 45000 miles service at Audi Denver. I pre-paid next service that comes at 55000. Everything was nice until then because they were getting money. Nobody told me that there is validity for Audi care and now when I went there to get the service done they told me that it is expired, nothing can be done and the money that I paid is gone. I contacted Audi America and no one is helpful. They are least bothered about their customers issue (especially when the money is paid to them). There is no escalation process. Nobody cares. Highly unsatisfied. Dont know how much this forum will be useful but want to make other aware of this bad experience that I had with them.

I was very excited when I purchased my first Audi which was a brand new 2020 Audi Q3. I had been wanting an Audi for quite some time, however this has by far been the worst car purchase I have ever experienced. I bought this car in June of 2020 and today is 8/13/2020 and today marks the 3rd time I have to drop this brand new car off for servicing. I hadnt even driven the car 500 miles yet before I got an error message stating system malfunction. I shut off the car and restarted it and few minutes later, same error message.Took it for servicing and supposedly they fixed it after a week or so but few days later after driving my vehicle, got the same error message. The second time I took it in, they kept my car for 22 days and replaced the turbo and again while leaving I was told that the issue was resolved. Got my car back and then few days later, I got the same error message. I am beyond dissatisfied with my purchase and this was least expected. I am very turned off and would never ever purchase another Audi and would never recommend an Audi to anyone. I wish I could just return this car. HIGHLY DISSATISFIED WITH AUDI AND SUPER FRUSTRATED.

Audi has horrible customer service reps that lie through their teeth. I was told I wouldnt be covered on a manufacturing defect because I didnt have a long enough loyalty history (That just means I havent given them enough money yet). When I asked how much money Ive spent with them so far, they had no idea and had to call me back after talking to my dealer. How can you rate my loyalty and not know how much Ive spent as your customer? The part I wanted them to fix was in the turbo, it costs $40.00 but the job runs $2,500 so I was looking for a discount on the incredible service charge. They didnt think it was worth it. Ill never buy another Audi again.

I own a 2013 Audi A6. It came with a 4 year 57,000 mile warranty. My car was perfectly maintained. The engine blew up (ring failed, destroying the block). The car had only 39,000 miles. You would think no problem... Wrong. The warranty had expired by 9 months. So Audi wanted to charge me $10,000 for a new motor. I went through the roof. They then offered to pay half if I bought a $3700 extended warranty (a wash), I said, See you in court. I called corporate and they said if I didnt take the offer they would rescind it. A not so subtle threat. They came back and said, half price and no warranty. Reluctantly I agreed. The way I was treated by the dealership and the company, it’s obvious that Audi does not stand by its product. I highly recommend that any consumer stay away from Audi product. Bad company.

I must say that the Audi Q5 is a car that you feel healthy, although the German car is equipped with lots of electronic devices but rarely car seizures”. After 4 years of use, I still see the vehicle smoothness and quality as when they were new. Crisp exterior, handsome much thanks, partly angled grille at large. Generally very satisfied.

Audi offer sports cars, they are very nice and comfortable. Has a clean and very nice look. Audi probably makes the best look for a car thats why it makes me so happy. Basically on all Audis, they have real nice spoilers. Usually they are low level ones and they make the car in general look very good, the engine as well. Most Audis carry 2 passengers, but the Audi I drive thankfully has 4 seats, so Im not affected by this. Most people are though. Sadly, I have close friends that have a 2 seat Audi. However, the workers were very cool. Would highly recommend to anyone looking to buy a new car or a car from Audi.

I purchased a 2021 Audi RS6 from the dealer then found horrible paint and body defects on the entire vehicle days later. Audi USA would not respond to my attempts at contacting them until I called them out on Social Media. Apparently, that’s the only way to get anyone to respond. Even still, I was told by Audi to “trust the dealer and their attempt to make it better.” So I did and it is even more so ruined. Audi has not offered any customer service when purchasing a vehicle of this caliber and price point. Severely disappointed.

9 days ago, my engine warning lights came on, and the car had ZERO pep, could not go over 30 mph-drove the 6 miles to my home. Parked it and had AAA flatbed it to the Audi Dealership. My car, a 2008, A4-learned that the 2005-2007 had camshaft defects/recalls but the 2008 models were fixed. The tech crew at my dealership are top shelf, wonderful guys, and professionals. They say this is the first 2008 with this issue-problem. I need a new engine now, and at 160,000 miles, Im way past any warranty. And given that 2008 did not get this recall, I am in a bind. I have contacted Audi USA to see if they can help me or work with me. Ideally, Id like them to help me with a new engine, cost, labor, etc. I am awaiting their response, but I think they are looking at the potential of giving me a discount, should I opt to buy a new Audi 2015 - and at this point, I am not overly happy with the manufacturer.

I have a 2015 Audi A5, with 26400 miles on it. I purchased the car with 11,000 miles on it in April. I began experiencing a LOUD brake squeaking 2 weeks ago. It squeaks when I lightly apply the brakes. The service department at Audi told me that the brake pads only had 10% wear so its Not the Pads. They then told me that I would need to drive about 60 mph or FASTER, then apply the brakes... I am NOT going to try this dangerous and potentially deadly act.I think that there is a design issue that must be addressed. I have owned probably 12 cars in my life and NEVER has this happened with no answer. The lemon law in Illinois is quite clear and I actually received a new car because of this law. I am sure there are other owners that has the same issues... We must start writing to Audi and people who can help... This must get resolved. Im ready to drive the car to the dealer and leave it there until its resolved. I know that this is a non warranty issue but there is an obvious defect.

I have purchased an Audi A6 2.7TDI in May 2010. The details of vehicle are as follows: Vehicle Type : AUDI A6 2.7 Tdi. Makers Name : Audi India. Fuel used : DieselThe vehicle is giving trouble continuously since the same was purchased in 2010. We furnish below the list of some of the major defects we noticed. The vehicle was sent for repairs to Hyderabad. 1. Water leakage problem occurred in September 2010, and the water pump was replaced with a new one. 2. The belt of the alternator was found to be broken. 3. Steering jam problem. 4. Brake problem was noticed after repairs en route; for example, Hyderabad to Nagpur. 5. Front wind shield cracked and replaced in October 2011. 6. Servicing and minor repairs in June 2012 at Nagpur workstation. 7. Fuel line problem occurred immediately after servicing at Nagpur workstation.8. During the past, the vehicle was stranded en route twice in the span of 2 years.First of all, in September 2010, we found some defects. The same was communicated to Audi India for the defects in the vehicle were water leakage, defective alternator, and defective steering jam. The vehicle was sent to Olympus Motors Private Limited, Hyderabad for repairs. While communicating the defect to you, I had already notified to please note I cannot pull on with such problems often & often in a new vehicle with only 7000 km of run. I am very much disturbed with problems like this, and as such, request you to kindly take back the vehicle, which is running with all these manufacturing defects.The vehicle was sent to Hyderabad for repairs for four times, but the problems in the vehicle continued. In addition to the above, some brake system failures were generated en route from Hyderabad to Nagpur, which was again repaired by Audi technicians, who came all the way from Hyderabad to Nagpur for these repairs. In October 2011, a crack was noticed at the left corner of the front windshield which gradually developed and was then replaced with a new front windshield by your Hyderabad-based workstation. However, every time, the vehicle needs to be sent to Hyderabad and received back at Nagpur in a closed van. The cost of transportation of Rs. 80,000 was incurred by us for replacing front windshield glass worth Rs. 40,000.The vehicle was continuously giving us trouble and was required to be sent to Hyderabad for repairs 4 times, but the list of the problems continue to be growing even today, though the same was sent for regular servicing and timely repairs at your authorized service stations. The vehicle continued to be out of order for some or the other reason. This vehicle was sent for servicing at your Nagpur-based workstation for servicing in the end of June 2012. Some or the other small manufacturing defects lead me to rethink about my decision of purchasing the vehicle and more particularly Audi-made vehicles. The manufacturing defects crop up every time and lead to dissatisfaction.After servicing the vehicle, some problem of fuel pump choke-up cropped up; and the vehicle was detained for about 20 days at the Nagpur workstation for getting certain spares. The net effect was that the vehicle remained idle for no fault of us, even if the same was sent for servicing on time. The vehicle is again sent for repairs on 21.07.2012, since the diesel leakage problem was noticed in the vehicle. It appears that the diesel tank was improperly fitted or alignment must have been disturbed.It is noted that the vehicle traveled for 30,431 km till date and remained with continuous problems with such a short run. I am very much perturbed and dissatisfied by the everyday problems in the vehicle. I therefore request you to kindly take back the vehicle. It is regretted to state that I am sorry to continue to own this vehicle any more, and therefore, Im inclined to request you to kindly take back the vehicle and refund us the cost I had already paid along with interest thereon at 18% per annum.

Audi A4 2010 - I have a camshaft failure and have warranty service and Audi is stating it is not their responsibility to fix it based me getting an oil change from an outside dealer. This is completely insane to me and I will never own an Audi ever again. Ever since I have bought this car brand new, it has given me nothing but issues.

Audi offered all kinds of models, although not the specific color I wanted but it was still okay. I was hoping to have a dark red car but they did not have it. I was still very pleased. The interior design was absolutely gorgeous and made the purchase worthwhile. I was very satisfied with the upgrade options and decided to do all the personal options that were available. However, I wish there could be somewhat more room in the car. But other than that its fine.

Dear Customer Care, I am an AUDI A6 User and would like to express my view how AUDI INDIA is and how their Service center and how they are malfunctioning and ruining the name of Audi. I have been using the Audi A 66 past 7 years which is now 86000 kms been running but now the service centres are just malfunctioning the customers with very high price, making problems in the car and then expressing then the said parts needs to change or else they cannot do any thing.Audi India has created a customer which is just for a name sake and cannot do anything. The name says as customer care which means for customer but they are saying the words of Service centres and nothing else and also one of the executive told me he cannot do anything. Then why Audi India has created a CUSTOMER CARE. Its better you remove that and close that customer care and make it customer information centre.I sent my car for a regular service and on the receipt of the car after service i noticed that an error is showing on my cluster which says oil level is low so i immediately complained the service centre and asked them that you charged me for the oil change etc but why it is showing which was not showing earlier. Then they took the car back and after 5 days they said I need to pay Rs. 125000 to change the cluster so I am so upset that it was not there before service and after they service they deliberately make the programming in such a way that this error showing and now make money from the customer.At the outset so called customer care is also cannot do any thing. After my complaint the service team relation ship manager is calling me and saying that this error was there past one year and now showing. Is it possible? Also she is claiming that we can get it verified but the question is from where can i verify this? When i ask the same question to Audi India customer care they also says what the service centre says is right. What does this means, as I have all the rights to make sure what the problem is and get it verified but there is no answer with any one.It seems nobody at AUDI wants to address the concern and leave the customer at a mercy that either I pay or get rid of the problem or i close the issue. This is the kind of service level AUDI INDIA is doing and your dealers are killing the Audi India Image. I wish i wouldnt have purchase the Audi and it is my worst decision to buy Audi Car now. I am not going to recommend this car to any one and will also put on all the forums so that all the future buyers should understand the After sales service support that Audi India has. I also wish i would have been in Europe or USA where the law is such that the Audi India has a responsibility to answer. This is it. Thanks. Jai **

Audi ULTRA S-TRNC Gearbox FAILS weeks out of warranty on 38 month old A6. Bought an AUDI A6 Ultra S-TRNC July 2016. Have full service history with Audi. Approved garages spending over £35k, out of the blue Friday 2/09/19 heard a strange whining noise from the engine. Took it into Audi Stirling who advised Gearbox pump had failed and resulted in gearbox damage, it will cost £9117.60 to fix, neither the dealership I bought it from Audi Stirling or Audi UK all the way up to the Managing Director were interested and refused to help me. Just kept saying out of warranty. Their aftercare is appalling and when you investigate the Gearbox online the internet is littered with Ultra S-TRNC fails with no help from AUDI. Not even a warning light on the dashboard lights up no warning at all. Today I have written to WATCHDOG and to 2 national papers. Not what you expect from a leading car manufacturer!!!!

Purchased 2009 Audi from Jack Daniels Audi in Upper Saddle Rive NJ about 2 years ago. Disrespect and deception seem to be the norm at this dealer, and I was soon to find out with Audi USA also. The car broke down within the first weeks of ownership. I was on my way to IL from NJ when it just died in PA. I called the dealer and they were no help saying call Audi USA. I informed the dealer I need a rental car to get home for work. Long story short, it took NJ consumer affairs action to get reimbursed. The car was eventually picked up, at my expense, and driven to IL. The car burned oil at a rate of 1 qt per 750 miles. Sometimes more. I informed the Audi dealer, they stated all Audis burn oil. It was unimaginable, this is how the car was designed. I was finally told by the dealer that a oil fix was available, and after 3 attempts, they said it was done. On attempt 4 I was told drive 100 miles and bring it back, didnt make 100 miles, and broke down on the side of the road. I was told the timing chain was no good and needed replacement, then I dont hear from the dealer for weeks. Dealer called 2 weeks later, saying rings, pistons and values need replacement, FOR EXCESSIVE OIL CONSUMPTION! 2 more weeks and I get a call from Audi USA that they WILL NOT ship the car to me in California. The car is in IL, ruined my familys vacation, and now its stuck there. Audi has even now backed out of their offer to make a deal on a new Audi even though I will NEVER buy another Audi. The car is junk, bad dealers, and horrible customer service.

Purchased my car in 2012 with 45,000 miles on it. Immediately it started burning through a quart of oil every 5 weeks or so. I complained to the dealership. They said it was normal. I complained again. They said it was normal. I complained again. They said it was normal. I had to burrow myself so far up their ** for them to take a look at the car. They performed an oil consumption test which it failed. They said I had to replace the engine. Thankfully, I was 475 miles under the warranty expiration. From that point forward the car never worked properly. An ignition coil change, 3 issues regarding misfiring, repair work for several diagnostic codes. All in, on top of my $450 month payment & $6k deposit, I spent about an additional $10k repairing the car.Additionally Audi USA covered another $10k worth of work. Thats $20,000 worth of repair work over 4 years. A $1,000 bill every 10 weeks. At 130,000 miles I pulled into a parking lot, car was running fine (after a $1,300 repair bill the week before). I got out of the car and realized I forgot to grab something at another store. I immediately got back into the car and pushed the key in the ignition. It didnt start. Needed to have the car towed. The dealer tells me they have to rebuild the entire engine again.Audi USA called and left a message yesterday (Ive been without a car for 3 weeks now and had a loaner for all of 4 days) that the case has gone to the highest level and there is nothing they will do about it. They said if I have any questions I can call the case handlers direct number. Seems that direct number goes directly to a voicemail void that never gets checked because my phone calls have yet to be returned. Looking at the number of issues and similar complaints all over the web I am baffled that Audi refuses to take responsibility for their poor design and the numerous faults that continue to occur on this engine model.

I bought a used car, a 2003 Audi A4 1.8T, from this dealer on 7-27-2012. The next day, the engine check light was on and I took it to a repair shop to examine it. Also, the coolant alarm keeps popping up. The technician told me the catalytic converter needs to be changed along with other issues. Fixing the engine check light problem will cost me $1,000, not to mention the two complete junk tires that need to be replaced. Furthermore, the system was recoded several months ago by the dealer. They tried to hide this information by storing code to the system so that the engine check light wont be back on unless you drive it for several miles. I only have this car a week. The engine was too hot for me to keep driving when I was on my way back home after I brought the issue to the dealer. He told me the car is fine.However, I have to stop and turn off the engine after driving two minutes because the engine was too hot. It took me five hours to drive 20 miles on the express way which was really dangerous. The dealer intentionally hid the major issue of the car from me - the buyer - and refused to fix the issue. Neither did he agree to get this car back and give my portion of money back. This is really a nightmare. It is really dangerous to drive a car at 20 miles/hour speed on an expressway and to stop it abruptly just to let the engine gets cooler. That is crazy.

I have a 2015 Audi A3. I am the only owner of the car. It has 42k. Last week while driving to work, I felt a weird shake, at first I thought I had a flat tire. But I quickly realized that I wasnt that lucky. (insert sad face emoji here). The check engine and EPC (I may have those letters wrong) lights were on. Long story short the car was flatbed towed to the dealership. They gave me a loaner (Q3) and I was on my way. Later that day, they called and said my car had a bad fuel injector. They ordered the part and said my car would be repaired the next day. The next day, I was called and told that while replacing the fuel injector, they discovered that a piston had exploded! They called it a catastrophic engine failure. That is still a little hard to digest. Fortunately, my car is still under warranty. Audi is replacing my whole engine. I own another Audi and I am a fan of the brand. I will comment again when I get my car back, sometime this week. Hopefully, I will be happy.