I wish I could rate my service at ZERO stars. In brief, returned to my car at end of work day and battery was dead. Called AAA and quickly started it with a jump. Drive for 30 minutes and picked up my dog. Got back in car and battery dead again. Friendly stranger provided a jump. Started up quickly. Drove home and parked. Lights and radio automatically turned off as usual. Locked. Scheduled Audi roadside assistance for a.m. and appt at dealership. Car was again quickly jumped and started. Drive 30 minutes and dropped off at RVA Audi dealership. Got new battery but was told not covered by warranty because power left on. Pray tell how that is possible when radio AND lights are automatic???? And, even if this lie were true, the battery, if properly functioning, would be jump started, and would then be good to go. This is yet another attempt by Audi to evade responsibility for warranty coverage. 2nd time in the short 8 months I have had this car! So disappointed in how unethical this company has become. #lastaudiforthisgal

Audi is a beautiful car. It is stylish and has a ton of luxury real leather but sometimes stains show up a lot which is hard because I dont like my kids sitting on stains. It can hold many people up to about 5. You can control everything to the leather color, texture, and the exterior.

The 2018 Audi Q7 is quite possibly the best car on the road today. It is very solidly built, extremely quiet and comfortable, and handles like a sports car in highway traffic: no sway during quick lane-changes, is not prone to over-control. The 3.0 Quattro provides tremendous power despite the cars size and weight. Plus, the 18-inch wheels provide the driver a great view of traffic ahead, a big advantage when anticipating slow-downs and congestion. A pure pleasure to drive.

I purchased a new A-4 and complained about the performance to the dealer several times. I was always told everything was OK. When the car had 40,000 miles and was over the time part of the express warranty (but not the mileage part) a light went on and I was told a valve in the turbo charger (that was redone and improved by Audi) needed replacement. This fixed the problem, but Audi only paid for the part not the over $300 of labor to replace the part. Given the history, they should have paid for the entire repair. They do not act like an upscale brand seeking to create a positive Audi Experience.

My new Audi required a tow to Ft Worth from Abilene (2 Hours) because of engine failure. The service department could not figure it out and ordered a new engine form Germany. 4 weeks later it finally comes in and I am left with no car for 4 weeks and Audi Ft. Worth really does not care. Then they need me to drive up to Ft Worth to pick up the car. I do get them to deliver it. One week later the transmission is slipping and ** service manager assures me it is in my head and the car is meant to slip. They would work me in in 2-3 weeks if I insisted on coming in. I drive 6 hours to Houston Audi who got me right in and found that the bolts were not tight on the new engine and was causing the slippage. Ft Worth Audit won’t answer their phone and take appointments only weeks in advance. ** is useless.

Ive purchased a brand new 2013 Audi S5 Cabriolet and took delivery from dealership in middle of 2012 with 4 years/50k warranty. 22 months into the ownership (at 9,500 driven miles) car started to pull to the side and required a wheel alignment at a cost of over $550. I was told that although the mileage was low, this wheel alignment is considered normal wear and tear. Although I strongly disagreed, I ended-up paying for it. Last week while driving, my front left tire completely deflated. After removing the tire in order to replace it with a spare I noticed that the inner part of rubber is showing steal metal belts. Next day I took the car to dealership and was told that:a) Car needs another wheel alignment (it currently has 19,300 miles on it). b) All 4 tires are under 3/32 (as measured by Audi Service Consultant) and need replacement even though they are rated for 50k. Since the car is still under warranty and since this is very odd that another alignments is needed and that I also now need to replace 50k rated tires on a car with 19,300 miles on it I called Audi Corporate office and opened a Case # ** with request for FULL reimbursement of expenses.Unfortunately Audi decided to decline my request, citing wear and tear. Im beyond of being disappointed and strongly disagree that this is normal wear and tear. After consulting with my legal counselor who has advised me that I have over 90% chance of successfully getting Audi to reimburse me for wheel alignment and tires and therefore, in addition to filing this complaint with bbb.org I will also be taking Audi to Small Claims court and will publish verdict with details of the case on as many blog sites as I can find. After all Im certain that Im not the only customer with similar problem and will make other consumers aware of possible issues/pitfalls they may be facing if they buy an Audi! Lack of responsibility by Audi after selling a luxury and expensive automobile in unacceptable and will not go unchallenged.

I brought a new Audi A4 in 2013 and it has less than 50K miles on it as of today. Last year in June, the car doesnt accelerate and starts shaking while moving. I had to get it towed to the service shop where and after 3-4 days of tests, they informed me that they would need to fix the engine which would cost anywhere from 5-8K. Given that it was out of warranty, they expected me to bear the costs. It was ridiculous to even think that a premium car like Audi runs into such issues with less than 40K miles (at that time) and that they talk about warranty. It was really shameful and after several calls and discussions, they fixed the issue. However the fear of recurrence has always stayed and I have not been confident to take it for any long drives. And I got it serviced 3-4 months ago (450$ bill) and was praying that it continues to work fine. And again yesterday the car wouldnt start. The EPC lights turn on and again I had to get the car towed to the servicing shop. They now inform me that I should first get the starter plug replaced (845$ - parts and labor) so they can diagnose further as to why the EPC light is on. I dont know what else they are going to come up with tomorrow and the mere thought scares me. So much for a premium car. The car wouldnt even last 50K miles without an issue though I have been getting it serviced on time with Audi service center only. What are my options to pursue further with the Audi care team?

I bought a brand new 2018 Audi Q5 thinking it as my dream car. It brought such a dismay & disappointment within a few days of buying with lots of problems popping up every day. Problems seen and fixed: 1. There was this squeaking noise from the back: Fixed after two visits and I had show them where the problem was happening. 2. The backlights not working. SUV in the garage currently to address this problem as on 12/06/2017. 3. Window regulator gone bad. Replaced and FIXED it. 4. Auto sense start & stop feature not working if the AC is ON. - Still not fixed as on 12/06/2017. SUV is with the dealers regarding this issue. 5. Numerous minute scratches all over the car the day it was bought. I was so disheartened seeing the scratches.All these complaint were taken to the dealer & The Audi North America too. After explaining the problems the service providers were not able to even figure out the problems. I had to go twice to explain them over & over. The dealers are still trying to figure out the solutions for some issues. I have already visited the dealer at least 6-7 times & right now my car is still in the garage since 2 weeks. The Audi USA are of no help. They took 2 months to respond to my case & said that the dealer would take care of it.And the car is still in the garage as I write this review. My Only question after buying brand new car are: 1. Why should I undergo this mess and waste of time/energy after buying a BRAND NEW CAR. 2. How come AUDI has not done any quality control before delivering the car. 3. How can they deliver a car like this to the customers and then have the customer go over this pain, distress and frustration. 4. Why should I visit dealers again and again to leave the BRAND NEW SUV for repairs after paying full price to buy the vehicle.

Audi provides cars that meet the requirements for most people. They offer smaller vehicles such as the A3 and A4 that would be suitable for people looking for a luxury vehicle but who are budget conscious or live in a busy city with limited parking. They have the A5 and A6 for the midrange. If you are looking for a fully loaded full size sedan there is the A8 and S8 (more sporty). If you are into sports cars there is the R8. Audi also offers attractive vehicles. Their vehicles have classy styling and clean lines. They offer sporty options and their new vehicles feature full led headlights which is a great improvement over the old halogen lights. Also, Audi offers several color options and multiple trim options. Most people can find something that would suit their style; however, individuals looking for a clearly unique style or appearance might be a little disappointed. They have options in the different car size classes. Generally the vehicles are spacious and accommodating. The smaller vehicles will easily accommodate 4 adults with maybe a child in the middle in the back. Larger vehicles such as the A8 will easily and comfortably accommodate 5 adults.

Its been just 8 months that I have bought an Audi A4 from the Audi car dealer in Ludhiana and I am facing a huge problem regarding the tires of car. Actually, the tires of the car have developed a bulge around them. Due to this, I am facing problems in driving. I have informed about the same to the local dealer but they refuse to look after our complaint. Hoping for a quick action.

Audi has many variations in model. I had a station wagon with turbo and was very pleased with performance when it actually worked and ran. I was loaned the Audi midsize suv or crossover by the dealership whenever I did need repairs done. And was very pleased with the performance on that car as well. Appearance is the one thing Audi has absolutely perfected. The features regarding interior and driving additions were extremely luxurious. Even more so than any other German car Ive ever driven. My car was very pimped. Also, it held four passengers just fine. However five was a bit too cramped and the back seat did not seem to have much leg room. I firmly believe they could adjust the A4 wagon by adding space for longer legged back seat passengers.

I had an engine oil change in Feb 2015 (long lasting oil for 10.000 KM). Now after exactly 6-month my service indicator shows service due, although I still have 4000 KM to reach the 10000 km. I called the service centre. They said I should visit. Does the service centre control service intervals on cars computer? A3 Sportback 8P, 2013, 18.8 KM.

I purchased the car used in Late August/Early Sept 2012 in New Jersey. The car had around 42k miles on it when purchased. Within month the oil light came on and I had it in. They topped it off (no receipt) and told me to watch it. Came in again Oct 19 and at that time they updated ECM software and replaced pressure regulating valve and front crank seal and started oil consumption test. They told me that the problem should be fine now. January 2013 EPS light came on and this time it was faulty steering column control module. Oil light back on March, April and every month since. They told me to just come in every time and they would top it off with no paperwork. Over the summer of 2013 the light started coming on every 2 weeks and I started topping it off myself because I couldnt keep running back there and getting into work late. I have had the oil changes done at the recommended intervals, always at the dealer. In Sept 2013 when the light came on again, I took it in and told them it had been coming on every two weeks for a couple of months. They said they would watch it again, and when it came on every two weeks, they did the oil consumption test for the second time. I had to pay for phase 1 and wait for the light to come back on which I did. I had it in two weeks ago for phase 2 and at that time the engine light had also come on. The car failed the oil consumption test and the catalytic converter needed replaced. I have an extended warranty which covers the catalytic converter, but they said the oil consumption issue was not and now I am over the original warranty. They were going to try to get Audi to do something but that was over two weeks ago and the oil light came on again. I had to wait for the catalytic converter to come in and they dont want me to bring it in until they talk to Audi. How long does it take to make a phone call? In the meantime, I am afraid of my engine seizing, which I have heard has happened, and I am tired of having to run to the dealer every other week. I have been in that place more than any other service department combined with all the cars I have owned. I am a 50 year old professional woman who takes meticulous care of my cars and this is absolutely absurd! My son is soon to get his license, and I certainly do not feel safe having him drive around in this vehicle. I have done research on this issue and I know there are a lot of unhappy Audi owners out there. I have been waiting for a class action suit to come about. Hopefully I qualify...Just a footnote...my daughter had a VW Passat when she first started driving and we had so many problems, the dealer took it back, and sold it at auction (He was a friend of the family though)! Sorry for the tirade, but I have reached my wits end! Today, February 22, 2014, I received notice that Audi was not going to assist in any way and the dealer may pay half of the cost to replace pistons and rings? Half? First of all half of what? I have no idea what the cost is going to be... I can only imagine its very expensive. Second, this problem has existed since the day I bought it and it was still under manufacturers warranty at that time. I don think I should have to pay anything for what is obviously a defective engine. I cant even sell the car in good conscience, but I am truly at a loss here and infuriated. Where is the consumer protection here? What are our options? Help...anyone!

Audi is a great car. Reliable, affordable and gets good mileage. Plenty of models to choose from. I wanted a LX model and they had it. They also had a great sports model. Good variety. The car looked amazing and had so many things to do on the inside. The automatic computerized features were the most interesting to me such as the lane keep assist. Each model had several upscale options. It could be more spacious and have more leg room in the back. I realize this is the best designed car ever.

I love Audi the car, but Audi financial services is an absolute nightmare. I lease an Audi A4 in 2011. I leased a car from Audi in 2011 and promptly returned the car in outstanding condition a few days before the end of the lease. About a week before returning the car, some vandalism was done on a fender. I put a claim in with my insurance company and the car was completely detailed not on for the fender but bumper etc. It looked almost in showroom condition. BTW I live in Manhattan. The lease also allowed me to have 30,000 miles on the car. When I returned the car, it only had a little over 14,000 miles on it. If I still needed a car, I would have bought it. I even asked friends if they may be interested in buying it from me if I bought it. It was that much of a deal. Audi employs a vendor named SGS to do car inspections.The inspector spent over an hour inspecting every inch of the car. At times he actually pulled out a magnifying glass! I have leased many cars and have never had an inspector like this. I was outraged when he listed tiny scratches, a tiny ding on the side door and a hairline crack in the rear tail light. He gave me an estimate of what I need to pay for Excess wear and tear. I kept asking him do define excess wear and tear. He showed me a tiny scratch on the hood that exceeded 2/3 of an inch or something like that. I kept saying that the tiny scratch is far from excess wear and tear. Finally I just grabbed his write and decided to call Audi myself. About two months later, Audi called me asking for proof that I turned in my car. I asked her why they dont just get the information from Audi Manhattan where I returned the car. She said that Audi Manhattan is difficult to communicate with and it was easier to just get the information from me. I run a small business and do not have time to do someone elses job. I explained that Audi Financials internal problems are not my problem, but if I find the document I will send it to them. About a month later, sure enough, I found the document, made a copy and sent it to Audi Financial. I then get a bill 5 months later from Audi Financial for over $1,000. There were excess wear and tear charges AND they claimed I turned in the car 20 days late. (I turned the car in early.) So the fighting with Audi financial will continue. There are a lot of hot cars out there. You dont need Audi. I have leased from Lexus and Toyota. I had no wear and tear charges with them and never had the car put through the body shop a week before returning it! DONT LEASE FROM AUDI!!

I traded my Mercedes for a gorgeous brand new 2012 Audi A8 L. My nightmares with Mercedes pushed me away from ever buying another Mercedes product. But the nightmares have returned. 3,700 miles EGV failure. Audi came and towed it to the dealer. Parts had to be ordered from Germany. 5 days, 10 days, 14 days of waiting. Wrong parts arrived. After pushing them to pull one out from another A8 in inventory they finally agreed. In the meantime, I was offered to drive a new Infiniti M series from another dealer because all of the 15 Audi loaners were out. I didnt miss my A8 much because the Infiniti was amazing (note to self...).4,500 miles and the navigation screen wouldnt rise from dash because of a motor failure. 3 days of downtime. 7,000 miles - My dash lit up like Christmas lights due to a mysterious computer glitch. Towed again. 2 days of downtime. Mechanics couldnt find cause. 10,500 miles - Trunk doesnt open due to a motor issue. 1 day of downtime. 14,000 miles - Right side Hella made headlamp housing needed replacement due to moisture build-up. This happened on my Mercedes too at 22,000 miles. I have never experienced any problems with Koito or Ichikoh headlamps. 1 day of downtime. 16,000 miles and its Christmas lights again. All lit up and no engine. Towed again. A sensor was replaced after 2 days. 18,200 miles - HVAC failure. Aluminum die cast compressor clutch cracked and needed replacement. Since then a slightly noticeable noise when operating. It used to be dead quiet. Dealer disagrees... 19,000 miles - Super annoying rattling and humming coming from passenger side door. Loose component found in window regulator. Simple fix.I guess this is a common situation with Audi quality and reliability. For a price inching near $105K, I expected a high quality product. I was wrong. My decision to ignore all the consumer review agencies was indeed a stupid thing to do. All of the repairs were done under warranty. The time without my A8 due to quality issues is ridiculous. The headaches of going back and forth to the dealer is unacceptable. Its the very last Audi I will ever own. Colleagues and friends never have issues with their Lexus/Toyota, Infiniti/Nissan, and other Japanese makes. My 2007 4Runner with 77,000 miles had absolutely ZERO problems. My 2010 997 had a few issues but nothing near my Audi. My brothers Acura TL has had zero issues. Ive decided to get rid of my A8 this month. Im going for the Lexus LS F Sport. It may be a bit boring compared to the Audi, but Im tired of wondering whats going to breakdown today! I am convinced the Germans should rely on Japanese suppliers for electronics! The Germans have the greatest ideas but theyre poorly executed...

My 2012 Audi a7 has been in 5 times since February to repair the air conditioning which has been blowing hot air. Audi has still not been able to fix the problem and refuses to replace the system. Their excuse is they need to find exactly which part is failing. They have fixed a leak - twice and repaired the pressure switch - twice... Nothing has corrected the problem and they still refuse to replace the system. The car is still under the original manufacturer guarantee. Audi just blows hot air!

2011 S Line Q7 WORST CAR EVER AND AUDI does not back products. At 30k miles had so many issues that was in shop over a month and had to pull engine. I asked Audi to trade it for me for a 2011 with similar Miles at no cost and they never responded. I went to Executive Office - They would not even address my question. All they asked was, is my car fixed. Did not address my request, a no would have been fine but instead - just ignored me. Joke Steve ** is not big on customer satisfaction. I beg you - go to Mercedes. GL is better vehicle and service is 1000 times better.

I had the Audi A8 and was great but the differential is a little stiff. Handling could be better, especially on corners. Engines new power is perfect and the style of car is great. Vision wise is perfect, really no blind spot. Its a great looking sedan (shape wise) and interior is awesome and colorful. Seating is also great. It holds 5 people comfortable (3-back 2- front). Its very roomy if a taller person is in it. Roof of car or height of it is perfect too. Arm rest is very helpful and the ac vent in front and back are on par. The different upgrades in interior is a must and comes in handy on the color car you want. Safety is tip top. Fast stopping with disc brakes is on a dime and the power of the engine is always there if needed. The sport one is even more beautiful and more power, if youre looking for that go getter, but the A8 will not disappoint you. Audi came a long way from what it was before. It could be better but it is on the uprise and will keep rising. Just an all around perfect car.

Ive had a rather raw deal with my Q7. After changing three different batteries and having the last one coded by the tech, guess what? Flat out just after one week. My C class on the other hand is very reliable. I can confidently travel for 2 weeks or more without starting the car, and equally use the stereo without any fear of running down the battery. I love the smooth ride and swag of the Audi but its issues are killing me.

I had an Audi Q5 and it had navigation moon roof, all wheel drive, fast. It had heated seats and I loved the car. It also had 20 inch wheels and was silver and black in the inside. The rugs were all weather and it was great in the snow. It had the S line which is a faster model and better options on the inside of the vehicle. I would of liked it in white but they did not have it. But it fit about 7 people good. 2 in the front and 4 in the back. My kids loved this vehicle. It drove everyone around perfect. It was comfortable. This vehicle I recommend to anyone. My family purchased one.

I have audi Q5 and I really love my car but the agent here in Egypt, they are terrible. For the usual car Service they are less than fine. Last summer I had a damage on my car and they took it to repair. After three weeks they call or I call and they told me that they dont have this Spare part. It took about two more months or more to repair it. Two days ago my back door window was broken while someone was stolen the car. Second day I call and ask about the glass they told me within two hours will answer you. That was yesterday morning till now nobody call and I am with my glass broken trying to find it anywhere else to buy it. Really they are terrible agent.

Purchased 2013 Audi A5 with 2k miles no warranty. Developed a very bad vibration from front end, no damage, changed wheels and tires still no better. Seems that vibration is a common problem with this model, search any Audi forum and you can see for yourself. Replaced minor this and that up to 25k when the engine started making a diesel sound. Mechanic tells me problem; timing chain and tensioner is common with this motor and charges me $2500 to repair. Before assembly shows me where the timing chain has bore a hole in the side of the motor due to faulty part (picture).Notified Audi of America who tells me so sorry to hear that however if you want to take the car to a dealer and have them disassemble (at your own cost) we will look into it... Really? I guess a picture documenting the problem isnt good enough. Replace more this and thats and develop a clicking in the front end from both wheels, another common problem with Audi requiring more mechanical labor... Dont even care at this point, Ill keep the windows up! 45k miles and another light on the dash equals more time in the shop, this time its the Camshaft for some reason, and cant just replace one... Another $4500. They say its difficult to have brand loyalty with Audi? No kidding.Just keep getting slapped in the face from this Audi, no quality and no customer service help. The its a common problem with Audi cars keeps ringing in my ears. I saw a post on an Audi owners site that said something like If you cant afford a couple grand for a repair, youre driving the wrong car. A very true statement! Do yourself a favor and look at a few Audi owners’ websites before making a purchase, youll be glad you did. For me, Im covering this overpriced piece of junk and letting it set before it costs me anymore money to drive. The Audi experience!!

I purchased this car 4 years ago from a friend who purchased it new. It had around 4,000 miles when I got it and in 4 years I put roughly 10,000 miles on the car and serviced it regularly. At around 14,000 miles in June of this year the car started blowing an excessive amount of bluish smoke from the exhaust so I took the car in to the dealership thinking they over filled the oil during an oil change. After 3 weeks of back and forth they tell me it needs a head gasket to my complete amazement. I explained to them that is impossible considering the car has never over heated, never asked for coolant and always ran at the same temp but they insisted. I naturally went online and began combing through message boards blogs and reviews discovering that there has been many documented FACTORY defects in this type of engine and the only way to fix it is to replace the engine. I passed this information along to the local Audi dealer and they stated the FACTORY rep says this is the fix and after raising hell they charged me $600 and fixed it. After 2-3 weeks I get the car back and day 1 the same problem pops up again just as I knew it would so I called the Audi dealer and took the car back. Roughly 1 week after they had it I received a call from them to inform me the car needs a new engine to the tune of roughly $30,000 and of course I called Audi North America explained my problems and obvious anger and concern as to how my $150,000 car needs a new engine at 14,000 miles and they of course were super nice explained they will do what they can to help and would get back to me. The dealer calls me several days later and says the Factory is willing to cut you a break and fix it for $5,600!!!!! Wow thank you sooo much so generous of you to charge me $6,000 to replace a defective engine you built that was destined to fail from the assembly line. Small back story....I purchased a 2007 Gallardo brand new with 0 miles in 2007 and at 103 miles the crank shaft sensor went bad and it sat in the shop for 3 months waiting for the part to come in (same company). Terrible customer service - obviously hate repeat customers. And if it costs them money would rather not help you. Mercedes Lexus Toyota would have stood behind their product where Audi refuses to do so!

After bringing my 2012 Audi S5 with 30,000 miles to Audi NYC several times, and without them being able to resolve my issues - I contacted Audi corporate offices hoping they can assist in resolving my issues with extremely squeaky brakes. I was referred to a supervisor, named Christine ** who also did not help me at all. After explaining several times to Audi corporate employees and this supervisor, my issues were brushed off and I was presented with their proposed resolution which was to lubricate my brake pads, a procedure that had already been performed on my vehicle previously without resolving the issues. This is the most unprofessional customer service I have dealt with and thanks to their horrible customer care and retention department I will be trading in my vehicle for a BMW, where the customer service actually listens to and cares for their consumers.

I bought an Audi Q3 and the dealer offered me a 3 years leasing with full prepayment, conditioned to monthly account each payment prepaid. This is not happening and after talk 3 times to dealer, talk to Audi Customer Finance and AUDI USA, they send me one to another one and no solution. I need them to change the way they did the accounting, considering my debt fully paid. Instead, they should account as prepayment and deduct monthly from my debt.

I have a new 2016 Audi A6 with an eight year bumper to bumper warranty. The only warranty I did not get was for the exterior paint and leather seats. I am the only driver of this car and no longer have kids at home, so thought I didnt need it. Starting a few months ago the leather front seats began to warp and crinkle. Now the leather on the back seats are beginning to crinkle as well. The first time I took it into Plaza Audi in St. Louis the service department put conditioner on my leather in hopes it would fix the defect. Clearly it did not. The second time, the new manager said clearly theres something wrong and hed reach out to his Audi rep to determine how to get this repaired and he snapped a couple photos. Somehow Brad **, Audis Midwest Rep has declared that my seats defects are due to outside influence. He cant say what that outside influence is or why fine leather seats buckled and crinkled on their new car. I was told my only remedy is Audi Customer Experience. After weeks of an investigation Joanna at Audi Customer Experience told me that no one in their department is a technician so they have to rely on what their Audi rep tells them. So, WHY is there a department that can essentially do nothing but repeat what their rep has told them? I took my car to another Audi service department. Experts there agreed I could not have caused this damage and theyd get back to me in a couple days. Ah ha, but because Brad ** has already made a ruling on my car, NO OTHER AUDI SERVICE DEPARTMENT can question his ruling. Then I contacted corporate communications. Just got another callback. Good grief, corporate communications circled me BACK to Audi Customer Experience who only repeated to me exactly what Brad **s original ruling! Ronald ** at Audi Customer Experience repeated again that Audi blames ME for the manufacturers defect on my leather seats. He would not let me tape the conversation. Ronald ** refused to give me the name of his boss. He says hes speaking for Audi worldwide and no one can help. I can pay for the new leather seats and Plaza Audi will kindly install them for free. I feel like Im playing a board game that keeps sending me back to the same place with every move. Any suggestions?

There are variety of models and also about engine and speed accuracy and also high technology which we are now using so it is very perfect. Nowadays cars are helpful to people because it is easy to navigate with high performance which I like more than others. Im very satisfied and while thinking upgrade and personalities options which I prefer since its very useful to us. We also have to check all the passenger seat because it is very important.

We purchased a new Audi A6 TDI in 2014. We have monitored all the court action but really just been waiting. Recently we took our car to Larson Audi in Fife for some service. The goodwill package that we had received but never activated had expired. When we called Audi to request they reissue it they pretty much told us to get lost. We did not lie, cheat and rip off consumers but they treated us like criminals, it was horrible and embarrassing. This after we had spent nearly an hour on the phone and on hold and listening to all their recorded messages. I would never buy another Audi or Volkswagen product given how poorly we were and are being treated.

Im one very disappointed customer in Audi brand and this will haunt me for the rest of my life and I doubt the credibility and integrity of Audi. Customers mean nothing to Audi in my view. My car has been lying in the Audi Polokwane branch for the past 5 months, I gave the dealership authorization to fix the vehicle on the 8th of February and they have never contacted me to give me any update on the progress since then no loan vehicle in the 6 months. Im still paying for the vehicle on a monthly basis and have to make alternative travel arrangements and also save money towards the hefty bill of approximately R67 000 initially R103 000. In all this Audi doesnt care how their loyal client to survive.My service history shows you that I depended on the vehicle because I used to service it on average every 3 months (15 000km). Its my only vehicle. Im struggling to carry on with my daily duties and AUDI JUST DOESNT CARE. To them it seems it was just GOOD RIDDANCE to rubbish when they sold me the vehicle. This A6 is my second Audi but honestly after this treatment I doubt I can ever buy this brand again.Now I doubt everything about the brand from Customer Service/Quality/Integrity/Reliability/the ability of mechanics (I meant why would an overhaul take 4 months, when its new parts) to Durability. A 2.5-year-old vehicle requiring an engine overhaul whilst my family has a 24 yr old Toyota Corolla still going strong, maybe Im comparing apples with bananas, a good strong well-built quality affordable Japanese vehicle with an expensive poor quality German vehicle I dont know.Below is a statement from the Audi South Africa website and honestly to me none of it, is true looking at my situation. e.g. Vehicle has no quality, I mean it essentially requires a new engine at 130 000 km, I get no support, I dont feel respected either. Our relationship is just based on me losing out in many ways. Also I dont think the cars are revolutionary but quick fix to last 2 yrs or less.Audi After Sales - Quality and Prestige - The day you purchase your Audi, you dont just buy a car. You become part of a legacy that is characterised by innovation and beauty, prestige and quality. You begin a relationship founded on mutual respect and admiration that progresses into the bonds we form with you through our valuable services and aftercare support. That is why we dont stop at designing revolutionary cars, we also go on to design outstanding support products specifically created to meet the exacting needs of the discerning Audi customer.Im a very dissatisfied customer and I strongly believe this vehicle had a factory problem though I may not be able to prove it. How can an injector which is part of the fuel system fail without warning? I believe its taking forever to fix (4 months) because it was never assembled properly and I was used to get rid of it, its an engine rebuild at my costs nogal.As I mentioned above, it was just a case of GOOD RIDDANCE. I believe this problem on the vehicle is probably unheard of on this models but Audi just wont admit. Otherwise it could have been sorted in 2 weeks at most. Its a factory fault. This is poor customer service of the highest order. This whole experience has left me traumatized badly. It has also changed how I perceive Audi considering I was such a loyal customer having bought my 1st Audi in 2011 (A4 1.8T).

My car is a 2004 3.0 Liter A4, with mileage around 250,000 km. While driving 60 kph, the oil warning light flashed and the engine quit. I thought it was the timing belt but when the mechanic took the heads out, he discovered the engine seized up due to thick sludge that clogged the oil filters, starving the top part of the engine damaging the heads. The timing belt was not broken but stripped. The engine had to be replaced.I found one 2005 A4 which had the exact same problem of oil sludge but in better shape. The repair cost over $7,000. I submitted a claim to Audi Canada but was denied. The reason was the oil sludge warranty extension covers up to 10 years, but mileage limit is 190,000 km. I was told this warranty extension was issued in June 2011. In the U.S., the same program has been in place since 2004 and there is no mileage limitation; however it covers only 1.8T engines from 1997 to 2004. Why is Audi Canada only offering the oil sludge warranty extension only in 2011, 7 years later compared to Audi America? Why are we Canadian owners not provided with the advisory? Anyone with oil sludge problems with 3.0 liter engine? Please email **. Im planning to take action against Audi Canada for not providing and advising owners the oil sludge warranty extension advisory.

Audi TT transmission failure after only 7500 miles. Eighteen days in the shop to repair. While there, the dealer scratched my pristine car and drove it through paint, which covered the wheels, wheel wells and much of the car and then denied they did so to escape liability. The service manager lacks tact and credence and was quite combative. Stay away from this dealership! Audi customer care is a contradiction in terms.

I had the Lexus 430 and 450. Best cars I ever had owned. In 2012 I made a switch to the Audi A8L and had nothing but issues for 3 years. Called the corporate office and they offered me a large credit to switch to a 2015 Audi 8L. No difference with this car as it has been nothing but a lemon with constant issues. Now it is in the shop as the car turned off with driving on the road. (I had the same issue with the 2012 Audi A8.) Sam **

I purchased a 2017 A3 in Sept 2017 at Audi Nanaimo. Ive only owned it just over a year, and purchased their Audi Care Pkg that includes 4 service appts. They recommend routine service at certain intervals, the last one being 60,000kms. I was overdue by 19,000 when I brought it in because of a strange sound while steering to the left, but still within the stated warrantied mileage. They deemed it a complete transmission failure after a $600 diagnosis and will not replace the transmission under warranty, because they said I was overdue for servicing...and the car only has 80,000km on it! They then proceeded to send me an $11,000 quote. What a scam.

Cruise Control not working - was told someone unplugged a module and it would have to be realigned @ $930.00. Washer Fluid sensor was gooped up from the cold - $215.00. Battery failed a test - $530.00. Tail Light LED is bad - $630.00. It wasnt long ago when a tail light could be repaired for $15 and a new battery installed for $75. Im holding my breath for something that is really serious. May be my last Audi.

I have always believed in the Audi brand - the prestige of a German engineered vehicle was something I aspired to drive. Two years ago, my mother bought a new 2012 Q5. This was when I set my mind to buying my own Audi. A little over a year ago, I bought my first vehicle, a used 2010 A4. I could not have been more thrilled, and always offered to drive friends and family around, just to show off my new ride. From the moment I purchased my A4, all I could think about was buying the next Gen version or even the new A3 that I ogled over at the Detroit Auto Show. Unfortunately my perspective on the quality of an Audi built vehicle has changed entirely.My complaint is with Audi, not the dealership. My car has less than 100,000 miles on it and has a MAJOR engine failure outside of recall/warranty. For a car to need a camshaft and 2 cylinders replaced at 4 years old (amounting to $5,500-$9,000 in repairs) signals a defective engine, not bad luck. The car has never missed a service appointment. The entire situation is completely ridiculous.I will never purchase or do business with Audi again. The level of interest shown in my personal well-being and overall desire to do the right thing is mind-boggling, and I have never in my life seen such apathy from a company towards a customer with a major mechanical failure outside of their control. I had planned for this to be my first Audi. After this debacle it is definitely my last.

I bought my 1996 Audi A4 in 2009. At the start of 2010, I took my car to (Audi Artarmon, NSW) because I was experiencing erratic revving quite seriously. Audi Artarmon cleaned my fuel system and assured me that the problem was now fixed. However, as soon as I drove my vehicle from the servicing center, the problem still existed so that was ($1,500) down the drain. It took some complaining but I eventually got a full refund. I then moved to the Gold Coast where I decided to take it to (Audi Gold Coast Center). They advised me of a few reasons for the problem and told me that they could fix the problem.After picking my car up and driving it down the Gold Coast highway for 5 minutes, my car completely broke down and whilst I was on the phone to the servicing manager, he was shouting at me trying to say that it was not their problem and that these things just happen. So I sorted out a tow truck myself and paid for a taxi to get myself home. The car got towed back to Audi. The next day, they advised me that I needed a new throttle body at a cost of $1,000, but was advised that the cost would be taken care of due to what had happened. I went to pick my car up after the work had been done and the servicing manager started to demand that I pay for the work done to my car or else I would not be allowed to drive it away.I then had to rush to the bank before it closed and made a withdrawal in order to pay the prick of a manager. After all of this, it was no wonder that nothing had even remotely changed with the performance of my car! I had to move to Mackay (1000kms north) so I drove my car up, however, my fuel gauge stopped operating and the car was being very erratic with its revs. I did make it to Mackay though by guessing my fuel consumption. After more complaints, I eventually got a refund from Gold Coast Audi, as if they were trying to pay me to keep quiet. The last straw came when I moved to Newcastle (NSW). I drove my car down from Mackay, which was a long trip but my vehicle seemed to take it very well. My car did not start the next day so I decided to take it to Newcastle Audi Center where they told me I needed a new fuel pump, which would cost $900. I decided to get an independent mechanic to replace my fuel pump for half the price.However, somehow that mechanic did something to my cars immobilizer and I was forced to have it towed back to (Newcastle Audi), which was quite embarrassing. I was advised by Newcastle Audi that I needed a new engine control unit which would cost $3,000. I agreed to have this done as I needed my car. After a few months of trying to come up with the money, I finally had enough to pay for my vehicle. Upon picking my car up, I noticed that the whole dashboard insert was not working at all (speedometer, tacho, fuel gauge) and I asked them why. However, the servicing manager refused to take any responsibility and angrily denied any wrongdoing. The service I received from Newcastle Audi was absolutely appalling. For anyone who has any intention on buying an Audi of any sort, get ready for ignorant fat cats who think that they are above you and can talk down to you. I am so fed up with Audi, all they care about is money. Even the Audi Australia head office doesnt seem to care at all.My car has been undriveable for almost a year now, yet those ** are probably living it up with their fat checks. I am giving my 1996 Audi to a wrecker now. I paid $7,000 for it 3 years ago but I simply have no more energy, money or time to put up with the thieves that Audi are.

I bought Audi A4, 2008 model sportline from a dealer in Jordan. After one month, I found that there is a major problem in the engine. I went to the dealer in Jordan who said that he cant repair the engine and he dont have any spare parts for the engine. The dealer policy is to replace the engine which cost about $16,250.00. We tried to find the spare parts from the local market but we cant so our car is stopped since three weeks. I dont know how people can buy Audi car while the dealer cant provide good service and spare parts. Actually, we pay $37,000.00 for such car but we cant use it because the dealer service is very bad. We lose too much for that and waiting for the AUDI company to keep their reputation.

On March 17, 2012, I purchased a new 2012 Audi A7 from Fletcher Jones Audi in Chicago, Illinois. I live in Saint Louis Missouri. I had not seen the actual vehicle that I was purchasing because the dealership was going to ship the vehicle to me. While I was waiting on them to bring the vehicle from the garage, we completed all of the paperwork. When I finally saw the car, my husband, myself and two other people that were with us noticed all of the white spots/blotches all over the car. The car is black. The salesman assured me that by the time they shipped the car to me, they would have all of these paint issues corrected/removed. The sales contacted me on March 22 to inform me that the car was being delivered on Saturday, March 24. I asked him if all of the white spots had been removed from the car and he stated yes, that the car is in perfect condition. The truck driver delivered the vehicle to me on the morning of March 24th. Once the car was removed from the bed, both my husband and I immediately noticed that the same white spots where still all over the vehicle. We informed the driver and contacted the salesman on the spot while the truck driver was still there. The salesman, as well as his boss and the manager of the dealership all assured us that the issue would be handled and corrected and not to worry, that they would do whatever it took to get the paint problem corrected. The salesman stated that he looked the car completely over before putting it on the bed of the truck and that there were absolutely no spots on the vehicle. He said the transporter must have done something to the vehicle because it was in perfect condition when it left their dealership. For the next two weeks, my husband and I spent time calling and emailing the dealership to find out what they wanted us to do and how they were going to fix the problem. Finally, they instructed us to take the vehicle to a local Audi dealership here in Saint Louis. We made an appointment and took the vehicle to Plaza Audi. They looked at the vehicle and tried to do some minor corrections and that did not work, so they told us to bring it back another day so that they could keep it and do a completed detail and buff and try to buff the spots out. They kept my car for three days and when I picked it up, they informed me that they were not able to correct the issue and that we they would recommend we take the car to their auto body/collision center to see what they recommend. We made an appointment and took the car to Plaza Collision Center. They then completed an estimate of what the car would need to have done in order to get rid of the spots. They said that the spots were in the paint so the hood would need to be re-painted and the other areas of the car they could buff the spots out. They gave us everything in writing and told us to get with Fletcher Jones to see how they wanted to proceed. For the next month, we tried to contact Fletcher Jones and the service center guy at Plaza Audi told us that he had been trying to contact Fletcher Jones to see how they wanted to proceed. In the meantime, I went ahead and made Audi America (the parent company/owner of Audi) aware of the issue and got them involved. After Christine at Audi America made several phone calls to both dealerships and collision center, she instructed me to contact the collision center to set up a date for repair. When I contacted Ben at the collision center, he informed me that he was waiting to see how Fletcher Jones wanted to handle the payment of the repair. I waited about a week and still did not have a date for repair. Christine then contacted me back and told me that everything had been squared away and that I should take my vehicle to the Plaza Collision center on June 11, 2012. I took my vehicle in and the collision center told me that they would be done in 3-4 days. They gave me a Chrysler Caravan as a loaner vehicle. On June 14th, I contacted Plaza Collision to see if my vehicle was ready and they told me that it was not ready. Ben ** promised me that once I returned from vacation on June 23rd, my vehicle would be ready. On June 25, I contacted Ben and he told me that he did not know the status of my vehicle and that he would call me back. He never called me back. Finally on June 27th, he informed me that they had not even started on my vehicle. He told me that they had not done anything to my vehicle. I told him that I was coming to get my vehicle that same day. When I got my vehicle, my husband and I noticed that in addition to the white spots, I now have brown swirl burn marks on my hood from them using the machine and trying to buff the spots from my hood so much instead of just re-painting it. Christine contacted me to ask if my vehicle had been repaired to my satisfaction and I informed her of everything that had happened. She told me that she was going to escalate my issue to her boss because it had gotten to the point where I had been more than patient. A week later on July 5th, I was told that the collision center would not be able to repair my car until August 9th. I was told by Nick, who is the service manager at Plaza Audi, and Christine that I would bring my vehicle in and that I would be given an Audi loaner vehicle not a minivan. Audi also agreed to compensate me one notes car payment for all the time, headache, frustration, mental anguish, etc. that I had suffered during the last five months. I took my car in to the dealership this morning and was informed that they did not have any Audi loaner vehicles but they would deliver me an Audi loaner vehicle by the end of the day. At the end of the day on August 9, I am being told that they do not know when they will get an Audi loaner vehicle and that they will call me when they get one. I now have my car returned back to me and the repairs have still not been made.

Theres Lots of different options for me to go through and I was especially fond of the A8. Its Very easy to drive and safe. Audi is a great brand to drive. This vehicle has very luxurious features like a navigation and heated seats. I enjoy sitting in the car every time I drive. I love this car. There arent much upgrade options because the base model has a lot of features.

Car has 20k miles. It has had key fob unrecognized, have to walk away, come back, it works. Ive had engine shut off on highway due to overheating (thank God I was next to the shoulder lane). My check brake light indicator comes, lights up on the dash, brake lights however work fine. Dealer so far has added antifreeze (it wasnt low to begin with - just above min) cant find problem with light, would have to tear car down. Then I was rear ended at stop light, 8k in repair done by Audi, car now vibrates. Took it to sunny side Audi bodyshop, they sent me to Sunnyside Audi dealer in middleburg OH, (place of purchase/service) and they try to sell me tires and balance after saying nothing wrong with car alignment. Cant guarantee me that it will fix the problem. I did NOT have a vibration problem before being rear ended.I called Audi America, they sent me back to dealer to try to work something out. My tires have PLENTY of tread left as I used winter tires for at least 8k miles of the 20k. Just a horrible experience with the car, with the service, with the repair work of Audi manufacturing, sunny side Audi service, sunny side Audi collision center. Ive owned Honda, Toyota, Ford and Acura, not had any problems. Acura replaced a 600.00 part under warranty. It failed 2 years later after extended warranty expired and they fixed it again, free of charge under good faith. Audi should learn from this. Im going back to Acura. Im not unreasonable. I offered to pay for tires if indeed it takes care of problem. If it doesnt they should. As I said it 100% did not shake/vibrate before accident. The other electrical issues I just deal with until lease end.

A moderate selection of cars to choose from, all high quality and came in various colors with different features. Im happy with the pretty wide selection and variety of models I had to pick from. Lovely car, very high quality. Came with many features - some were optional. Id recommend this car mainly for this reason. Im happy with its appearance and the features combined. Im also satisfied with the upgrade and personalization options. I was offered some personalization options but not many to be completely happy. Pretty good passenger capacity, spacious in the back with comfortable seating. Im happy with the capacity and this is one of the main reasons I bought this car.

Ive had nothing but problems with my Audi S6 since I bought it. Dealer just replaced 2 leaking high-pressure fuel pumps and 5 fuel injectors a couple weeks ago. I was driving home after I got it back and smelt gas but didnt really think much of it at the time and thought it may have been something I was driving past. The next morning when I was letting the car warm up and getting my kids ready for school, I noticed the gas smell again and saw the car spewing gas from the engine. Car was towed to the dealer and they said it was a fuel injector failure. Called Audi of America and they basically said sorry for your issues, but just deal with them; we dont care about you or your kids, in short. This car is unsafe and Id just like to warn everyone of this failure and the way AUDI responds to the problems. The car was running with no warning that fuel was spewing from the engine! Hows that for engineering? If only someone drove by and threw a cigarette butt, or I drove the car and the leaking gas ignited. This is now 2 fuels leaks; one right after the dealer fixed the other. Oh, let me also mention that the AUDI dealer had my car for 4-months to fix the first fuel leak! They were arguing with me that it was a bad battery in the car. It was only after some techs were sent in from another AUDI dealer that they discovered the fuel issues.

Audi A8 2009 model in the US is for the 3-series: the A8 4.2 quattro tiptronic, A8L 4.2 Quattro tiptronic, A8L W12 quattro tiptronic 6.0. It is true that US-style large-capacity engine, larger capacity machines. Audi A8 2009 model in China, only for the version L: Audi A8L 2.8 FSI, Audi A8L 3.2 FSI, 4.2 FSI quattro Audi A8L, Audi A8L W12 quattro 6.0: It is style for Chinese officials: the car wheelbase, the more space, more comfortable legroom, but the machine has multiple versions of low cylinder capacity in order to save fuel. Audi Q5 quality is very good to say, and this assessment that although the German car, but the good of this car is as good as the Japanese car covers. Your used car from the time of purchase to date almost no significant damage, only to achieve a certain number of kilometers, the need to replace components is required to have to replace the car.

My daughters 5 year old Q5 with complete and proper maintenance and just 63,000 miles had the engine blow. The dealership in Minneapolis says dont bother to fix it. Does anyone know if these engines have had a long history of problems? Seems highly irregular that a well cared for car blows up at 63,000 miles.

I have never owned an Audi product, so I decided to lease a 2017 Audi Q7 3.0 to determine if I would shift from the Benz and BMW world. The car is good, very good but I have problems with obtaining satisfactory maintenance service. My first bad experience was at Audi of Silverspring, MD where I schedule to take my car in and booked a Loaner. On getting there, I was referred to Enterprise somewhere at the back of the Audi facilities. Enterprise wasted my time and within one hour, the provided 2 cars that did not work. I called my Service Associate multiple times and left messages. I did not get him and he never replied my call. At the edge of one hour, I decided to go back to Audi. I still did not meet my Service Associate. I told them to give me my car and left in annoyance without doing the service (they have not started working on it after one hour). I took it to Audi of Bethesda, MD but was very dissatisfied with their service as well - location difficult to locate, no clear directions that the Dealership location is different from the Service Center, poor estimation of completion time, technicians handled the car roughly and carelessly. I tried reaching through the text I got but no response even though the text stated I could use it to reach my service technician - bad responsiveness.On the next one, I went back to Silverspring and planned to wait while the service was done so I would not run into issues of getting a Loaner car. I got my car back but before I drove back home, the lever used to open the Hood fell off like three times. I kept putting it back and it kept coming off. I then decided to keep it in the Glove Compartment but before that, I took a picture and sent it to the Audi Silverspring SMS text line that the Service Person uses to communicate. I explained and requested a callback. I never got one but after 2 weeks, I got a text asking if I was satisfied. I referred him to my earlier SMS with the picture but never got a response back up till now. I called to leave a message to advise I was trying to get this resolved before leaving an online feedback - no response. Great cars but very poor maintenance service department(s).

There are so many different models that Audi offers, ranging from speed to performance to fuel efficiency, you are bound to find a car that fits the needs you have. The appearance and features range so greatly, it seems like they have a car for everyone, ranging from what you want it to look like to what it should be able to do. The options that they offer seem to be endless, and all the features and customization options make it seem almost limitless which is awesome. The passenger capacity of each car will range from the next model of sorts, but it can fit any needs you have really, whether it be carpooling or just for fun.

The navigation system will not find towns, airports nor streets. Once the car has been to a location, it can then navigate back (some sort of memory). I live on Long Island, New York, the Audi navigation could not find Laguardia Airport. Popular department stores are non-existent in navigation. Towns such as Woodbury and Baldwin also dont exist. Ive been back to dealership 3 times (they give a nonsense tutorial). They also state that most people use their phones instead.

I would love to share my THE MOST HORRIBLE EXPERIENCE EVER!!! Of buying the car! I bought a new AUDI Q3 2018 from Audi North Miami Beach! A month ago! I always wanted Audi and was focused on that model for a long time before. So finally I collected my last funds and went to the Dealership! First and foremost from the minute I came to the dealership my experience was completely disappointed! First of all the personnel are non-educated and absolutely lost in knowing their product at all! But the most horrible was that in 3 weeks after buying the car I went to pick up my registration sticker to the Dealer. I parked my brand new car Q3 in the parking spot of the Dealer. In 15 minutes after when I came picked it up and got back to the car I was sooo negative surprised that my amazing brand new car was crashed! Right on the Audi parking spot! Of course I was claimed that fact... They tried to cover that fact! I was remembering that and the next day after I called Dealership and let them know that my car was crushed on their territory! Manager was completely indifferent of helping me to solve that issue! He was aggressive and try to defend himself. Now that car will be in the Carfax! And not by my fault at all! I hope I can prevent many people. Do not have any BUSINESS with awful!!! Dealership in the world ever! I would NEVER EVER!!! RECOMMEND NO ONE TO BUY THE CAR FROM THIS DEALERSHIP! BE AWARE PEOPLE!

Bought a 2012 Audi S4 and had to replace the front brakes right away due to excessive noise/squeaking. Dealership said new brake pads/rotors would fix it. Did it and then 9 months later, exact same problem. Dealership & Audi headquarters keep telling me that, The majority of todays vehicles use semi-metallic brake pads, which offer excellent performance. Because of the metal-to-metal contact involving semi-metallic pads, the sounds generated by the brake system under normal operation can be greater than the sounds produced by vehicles equipped with previous-generation brake pads. Depending on the local environment, weather conditions and individual driving patterns, sounds from the braking system may be more or less apparent. Frequent, aggressive brake application increases the wear of the brake components and can reduce the potential for brake noise. Frequent, light brake application allows glazing to develop on the brake surface, which increases the potential for brake noise. Ive tried that multiple times and even come down a very steep mountain pass and the brake noise didnt go away. Will never buy an Audi again and hopefully not everyone is treated as poorly as myself.

First I purchased a pre-owned vehicle 2015 Audi A3 motor 1.8. I custom made a few thing. Wanted to make a big purchase my dream car the luxury car that I wanted, on 3/31/18. Now after one year and 8 months my engine literally broke in pieces, I was driving and my car was not heating up but I noticed that it was losing power while I was driving. I worked in a dealership so I have a lot of knowledge about cars. I got out and I see pieces of the engine everywhere. I was 3 away from home. Call the dealership. They tell me that is no warranty. My car has only 38,000 miles. Im still making payments. When I purchase they said my power train is cover until 50,000. I call Audi 1800 number. Also tell me is not cover. So I had to paid $450 dollars of towing the car back home. Now they said for me to tow the car to South Audi in Orlando which is $150.00 more plus for me to paid $190 diagnostic and I call warranty they said contact the dealer. Im so disappointed, I really thought I was buying a durable car. Im a person that take care the vehicle. I have all my maintenance up to date. Always check the fluid. How can they not help me with nothing. So Im paying a vehicle that is sitting in my garage. Be careful what you buying. Im sure this engine had factory defects. So disappointed.

I first purchased this vehicle in December 2016. After having the vehicle for a couple of days we noticed that the car jolts forward on the initial start daily. This is a rather aggressive jolt and is not unnoticeable. We contacted the dealership immediately and they stated that it was likely because it was cold outside. Of course come spring the issue remains and we take the vehicle in for service. The dealership claimed to have re-calibrated the transmission and sent the car home. There was no change and the issue remained. Long story short they eventually replaced the transmission and yet the problem remains. The dealership is stumped and claim that they have switched the parts with another Q5 and it also has the issue so the problem is now common to most Q5s so there is nothing wrong with the vehicle and I should come pick it up. Unsatisfied with this response I met with the sales guy who originally sold the vehicle. There is now depreciation on the vehicle and I would be at a loss of $12,000 if I opted to trade the car in. I contacted Audi Canada who investigated the complaint and are now siding with the dealership that this is common with Q5s. There is nothing to be done!! I could of course contact another dealership to see if they had other suggestions... huh?? This is of course after Audi Canada has spent almost $20,000 to repair the problem. One would think that they would have all known it was a common problem before spending all this time and money. Be forewarned anyone looking to purchase a Q5 - this is a common issue that cant be rectified so if you dont enjoy a sudden jolt each day you start your car you might want to stay clear of this purchase.

Audi has reinvented itself by being the first to present the bolder grill style now seen in all brands. Current models appeal to both young and old buyers in a way few brands can. Their models tend to be less sleek and more assertive than competitors. Ultimately, their lineup portrays conservatism with a understated power and style buyers want. Audi is excellent in personalization under the hood and in performance enhancements. Most models are available in trim packages that include significant improvement for power, handling, ride control and braking. Their interiors are currently without equal and need little to no upgrades. Their technology options are current but not overly cutting edge.Depending upon the category of vehicle Audi general is average to above average in passenger capacity. Passenger comfort is more of a hallmark than capacity. They have everything you could want except hybrids. Audi has class leading small, medium and large cars. They have competitive SUVs and trendiest sport models. They are only rivaled by Mercedes for variety in performance models and upgraded trim packages.

Do your research before buying any Audi. It is always a headache when things go wrong, but it is unacceptable when Audi America blames loyal customers for Audis poor engine performance. While driving on a dark 2 lane highway in Vermont our Audi engine seized without warning. My college-age son waited alone for 5 hours before getting towed 40 miles to the nearest Audi service center. The following Monday Audi service shared the news that the engine had metal shavings in it, total engine failure. The car has 61,000 miles on it and had been well maintained.With service records in hand we took the case to Audi for review. Audi conducted a sloppy investigation and ultimately let us know that we were out of Warranty. Also, they pointed to a policy where they claim only Audi can service the car. When asked to produce the policy and to fact check the information in the case history, Audi stopped responding. David Weissland President of Audi America was included on all emails and was fully aware of our dilemma. He stood by the customer service resolution. Quotes for a new engine $12,000.00-$14,000.00. My son could have been killed; Audi has shown they do not care. If you have had this happen to you please file a report with NHTSA so that we can hold these criminals accountable.

I have Audi Q7, 2010 model s line. After I parked for a week and not using it I found that the front air suspension is lowered. After I started it go to the normal level but the rear suspension it always having the same position. So my question: is it normal the front air suspension to get lowered after stopping the car for a few days? Please, I need quick help. Thanks.

I really dont know where to start. I can fill pages and pages showing what bad company I trusted when I bought an Audi Q5. The car is extremely bad, no quality at all. Many problems with the gearbox, the breaks squeaking, steering wheel making bad jerking movements, and the list goes on. But what is really the worst is not the extremely bad quality of the car but the unbelievably bad service. I never took my car to the Audi dealer and they actually knew what was the problem. It stayed one time a full month at the dealer and they were not able to know what was the problem.Now I am facing a problem with the ignition, they told me we need to update the software and we need to get the software from Dubai and I have been waiting for that for a month now and still nothing. Very bad car, extremely bad service and dealing with the Audi people is like dealing with crooked con experts. My car is by the way only at 40000 Km and I hate it already so much. My advice to all: DO NOT EVEN THINK OF BUYING AN AUDI.

I initially bought an Audi because of their quality and excellent engineering. However, I dont believe I will ever purchase another automobile from this manufacturer again. At 60000 miles my MMI system experienced a complete failure. The Navigation display would not come up, the radio wouldnt work, the navigation system completely failed. I took the car to the dealer here in Denver and was told the 5F MMI component would have to be replaced. Cost of the part $2200, $400 for labor. To say the least this is outrageous. Needless to say I am done with Audi, they are obviously not the reliable luxury cars I thought they were. Save your money! Dont patronize.

I purchased a new Q7 and two months later, it leaks gasoline on the monoblock. One week later, two days after supposed repair, the same failure reoccurred. One month later, they said its fixed but I obviously have my doubts and they dont accept to exchange for a TDI to avoid the possibility of putting my family at risk again.

The Audi 4 I have has blown up two engines with oil sludge problems. This is a bad car and they are giving me no options.

In March 2014, I had a problem with my Audi A3 2009 plate. I took it to my local garage and they managed to get it repaired at a cost of about 2 Thousand Pounds. The problem concerned the gear box short circuiting. Three months later, Audi sent me a letter requesting to change the gear box oil to mineral oil as there is a common fault found within Audis because the original oil could cause a short circuit and burn the unit; which is what happened to my car. I requested compensation but Audi refused because I had not taken it to an Audi garage, as I didnt know that I had to. Moreover, I believe that Audi was supposed to be a very reliable car. Unfortunately, I was wrong and will never buy an Audi again.

Bought a new Audi Q7 from this dealer 5/19/17. I am 55 years old and a professional in my field and felt like it was time for my first luxury vehicle. I did my homework and knew I wanted a luxury SUV. My choices came down to Audi, Volvo + BMW. I choose the Audi Q7 2.0 Premium Plus Package. Seemed like a wonderful car.... Fast forward to 3/11/20 without any warning the engine blows a rod through the engine block. The car has 85,375 miles on it and has been properly serviced on oil changes (every 10,000 miles). I go out of my way to take care of my vehicles with proper maintenance. I take it to nearest Audi dealership (Ontario) for repair/answers on why this happened. They suggest it be turned over to Audi (Corp.) for a claim. I also called Audi (Riverside) and the man that sold me the car (Dan) was no longer there, but once they heard I had started a claim with Audi (Corp.) they said there was not much more they could do for me. Audi (Ontario) offered me 20% off what is now going to be an engine replacement. My talks with Audi (Corp.) was insulting to me.....absolutely no help. They went through the motions of taking a report, but at the end of the day did absolutely nothing to stand behind their name on what has to be a wrong situation for this to happen. When I asked why they would not do more or stand behind what feels so wrong to me they said it was because I had my service (oil changes) done at my own mechanic and warranty on the car stopped at 50,000 miles. I understood the warranty at 50,000, but to have a violent engine blow without warning at 85,375 miles made no sense to me. My mechanic is certified and licensed with 35 years experience and used the Audi recommended oil. The Audi (Corp.) Rep Sean comes off as wanting to help, but in my opinion he gathered information to work it against you....beware. This infuriated me, but what choice did I have but to get the repair done. Audi did the repair at a cost to me of $11,903.82. This is not right as I still owe over 3 years in payments on this purchase and they could not give me a reason at the service department on why this happened. Consumer beware. If you have choices on your luxury SUV purchase dont let it be Audi if you expect support from them on an injustice. In hindsight, I wish I had chosen Volvo.

Ive been a Volkswagen/Audi customer for more than 12 years. My very last Audi was a 2005 Audi A6 3.2 Quattro sedan. I have leased it brand new for three years then purchased at lease-end. I ended up selling it to CarMax last Friday, 5/25/12. For almost seven years of A6 ownership, with 5 year/50K warranty included and purchased an additional 5 year/75K extended warranty with expensive repairs in mind, it was one hell of a ride. It was pampered like a baby and well-maintained. Its body is built like a jet and runs like a bullet train until 71K came. On 7/5/11, I took it to my local Audi dealership due to ABS warning light. They advised to have the 75K service done at the time and I said okay and they went ahead and performed the 75K service. After an hour or so, my advisor came back and informed me that while running some software update, the Parking Brake Control Module crashed. Guess what? It had to be replaced. Wow! They added another problem to the existing problem and that has always been the case every time I set foot to any Audi dealership and I would always pay for it! So, the Parking Brake Control Module was replaced for $794 excluding the 75K service which was $775 for a total of $1569 in one visit.After almost a year, on 5/8/12, I took it to the same Audi dealership with 77K on it due to the intermittent PRNDS all highlighted in red plus the ABS light came back. The car stayed in the dealership for 3 days. My advisor said it needs a new transmission and a new ABS pump and module for a grand total of $16K. Cha-ching! Wow! Keep in mind that I still owe around $10K on the car. I was totally overwhelmed! I called Audi of America and asked for some assistance and offered 50% off the total repair cost. I still need to pay $8k for it. I felt that it wasnt enough due to the fact that Im still making monthly payments plus the car has been well-maintained and had low mileage for the year model which lead me to the question of How can it suddenly break just like that?On May 25, 2012, I went to another dealership to trade it in. They checked and appraised the cars worth. To my surprise, they said the cars transmission is in good condition and theyre willing to buy it for $10K. I was so surprised to know that the transmission was not even an issue and I would still get $10K for it. That very same day, 5/25/12, I took my A6 to CarMax for appraisal just to have a comparison. Guess what? They found nothing wrong with the transmission. The appraisal report said, Transmission good condition, etc. and they were willing to pay me $10K. Well, well, well, the truth came out. Right that very moment, I realized Ive been cheated on, lied to by Audi for so many years. That was the very reason why I sold my A6 to CarMax that very same day. I dont mind paying for expensive maintenance for I knew it was bound to happen since its a luxury car but the fact that Audi was a greedy and a dishonest brand, it wasnt worth keeping at all. Maybe I didnt even need to have that Parking Brake Module replaced after all. I wanted to share this grim experience I had with Audi to the consumers out there who are stuck in the four rings of hell or are planning to purchase it. Let this serve as a warning or lesson to you and to those who are still okay with Audi, good luck. Im glad I got out of it but it took me thousands of dollars to realize that I dont want anything to do with Audi anymore.

Audi S8 2007 5.2 v8 - I have been having a problem with the coolant level for more than 12 months. Audi maintenance center tried to solve the problems 4 times and the problem keeps coming back. They do not know how to fix the problem. During this annoying and catastrophic experience through the last year, the car was parked for more than 6 months for solving this problem without any results. The body of the car has been scratched from 5 different areas 2 different times. Is this really how Audi deals in maintenance? I have complained to the GM of Audi in Jordan and he invited me for a cup of coffee at his office. I went there, met him, drank the coffee and the maintenance manager was there. They promised me that this problem will be solved, but the problem still exists without any improvement in this dramatic claim. What should I do?

I like driving this car. I just need to get used to the reality that this car enjoys trips to the mechanic. Sensors... ugh! That being said, happy with the car. Just be willing to accept that mechanic work on an Audi can’t be costly.

Audi is an unbelievable car with the latest technology, safety features, and truly is the ultimate driving experience. The car is a pleasure to drive and can be as leisure or as sporty as you would like. It’s a luxurious sports car with sleek and modern design.

They had an absolute huge selection of family friendly vehicles for me to choose from, which made it a really hard choice to pick a specific vehicle. Each of the vehicles were spectacularly invincible looking. They had a really nice glow to them and caught the eye right away - of myself, my spouse, and my child. Seeing all the upgrades made me want personalization, and there were a lot of choices to personalize a vehicle of my choice - color, seating, doors, etc. Having a young child, safety is my number one feature to look for. Since I have a one year old and a newborn on the way, seating is a huge factor in my buying a car. So having at least a five-seater is mandatory and that was available which was nice.

The issue that I have experienced was: 1.5 months back I had my 5 year old Audi A3 cut out on the motorway due to the engine mis-firing. I had RAC tow the car into Audi Nottingham where they said one of the injectors had failed which caused fuel to enter into the engine and cause this issue. I paid £1200 to get this fixed. A month later the car cut out again with the exact same symptoms, so I had it taken into Audi Sheffield. After having the car for 2 weeks they are still not able to re-produce the failure but can confirm from the vehicle computer system that the engine is mis-firing. After buying a premium car, and having it taken only to an Audi dealer for any services/repairs it is really disappointing to experience first hand the lack of quality with both the car and the service received. It occurred on: 11/06/2019.This meant that I was put in danger by the engine cutting off on the motorway. I was left without a car for 2 weeks during the initial breakdown. I was left without a car for another 2 weeks during the second week. I have lost all confidence in the car, the Audi group and the capability of the Audi technicians who are meant to be the best at what they do. I would like Audi to take ownership for selling me a car with a faulty engine and actually get it fixed. There comes a time when they need to stop looking for every excuse as to why the car engine is failing and look into what is causing the engines to fail in a car that is 5 years old with 60K miles on the clock. This is the most disappointed I have ever been with a car company or the services I have received from any car OEM! I look forward to your prompt response on this matter.

I went and bought a used B7 RS4 recently - 2007. I have owned multiple Audis over the years and this one takes the cake. I also took mine to Molle Audi in Kansas only to be told that they dont know how to handle RS4. First they said that clutch hose is bad - charged $500 and changed it. Problem persisted so I reported it back to them. Then they charged $900 to change slave cylinder. Problem persisted so I reported it back to them. Their manager said they would have to take transmission apart. I said if I wanted someone to randomly test whats broken, then I would have taken it to someone other than Audi dealership - back road shops.Cons: Very over-hyped. Yes they are amazing. But not when you have to spend serious amounts of money at each maintenance interval - belts, axles, brakes, transmission and engine mounts. Yes, there is a sensor in engine mounts. Get ready to spend some serious dinero. Carbon cleaning has to be done every 20k miles. This is not a Ferrari or Audi R8 or Aventador where I should have to take my car into maintenance for $800 every 20k miles. Of course, gaskets, manifold arm flaps and many other items come into play at the same time. This is a rare car. So dealerships never carry parts for it. If you need anything, it always has to be ordered leaving your car useless for days at the dealership. Even if they overnight it, it still takes too long. Not many can work on it. I took my car to two dealerships (Audi) and they told me bluntly that this is not an everyday car and they would have to consult with someone in Germany. I almost lost my footing. For a car with 420 HP, it sure isnt as fast as cars with 420 HP. An S4 with few bolt-ons becomes just as fast as this - I tested this at a 3.5 mile grand prix track. And they are half the cost. No A4 or S4 will give you a rush like this, but this thing requires constant maintenance where A4/S4 dont. Shoot me but I said it and I owned S4 before this. This is my third Audi and fourth German in the house. MRC shocks go bad and then you have to pay arm and a leg for it. Stock clutch has a problem. Look up transmission clutch issues on B7 RS4. Stock LUK clutch/flywheel combo goes bad after x number of miles based on driving patterns. Lads, this is a 8,200 RPM beast. Why did Audi screw up by using cheap parts? So if you are looking to buy a B7 RS4, make sure it will shift gears above 7,500 rpm from 2nd to 3rd and so on. Also, due to this issue, many RS4s are plagued with Transmission synchro issues - another $1,000 just in parts. Needless to say, resale value already isnt good. Add maintenance headaches to that. My car was in dealership garage more than it was in my own garage. Quattro system is great and has saved many lives. However, it is nothing close to Attesa on Nissan/Infiniti or the AWD system that Mercedes or what Land Rover has. In short, its nothing out of the ordinary. Look up car reviews and be the judge yourself.

I leased the 2012 Audi Q7 in 2013. From the very beginning, the car burned a lot of oil. I kept having to put 2 qts of oil every time. They would not do a consumption test and said it was all in my head. Now my car barely 4 years old wont start. They told me I might need a new engine and it would cost 18000. But to access it properly I needed to pay 2600 for a proper diagnosis. Customer service would not assist me saying that my car was out of warranty. I thought a 60 something thousand dollar car would perform better. Very disappointed in Audi service and the product.

Audi q3 is very good. But, some technology features missing. It drove well and the turn radius and acceleration was excellent on the vehicle. The Audi is built to last mileage-wise with less issues than the other car brands. I like its performance of drive and quality of build/Longevity. The outside look of the vehicle and how it drove over railroad tracks and potholes was significantly different than the other cars I test drove. However, there is no back-up camera, no navigation, media went in and out. For the price you pay for the car, you would think these items come standard as they do in less prestigious brands such as Honda, Ford, and Chevy.

I have a 2010 A4 which has been perfectly maintained and cared for since purchased brand new from Pfaff Audi, the largest Audi dealer in Canada. At the time of purchase I was considering the S4 model but because of the price difference I was hesitant. One of the salespersons mentioned that Pfaff also have a tuning division that specializes in tuning German cars such as Porsche, BMW and Audi and I could have my car electronically chipped inexpensively and that because they were the Audi dealer the warranty would not be affected.Less than 3 years later with only 85,000 km (approx 52k miles) on the odometer when I took the car in for a regular scheduled maintenance I was informed that there was a broken piston. The dealer was quite sympathetic and acknowledged that they had never encountered this issue with such a relatively new car. They said they would make a request to Audi to defray some of the substantial costs involved in the repair.Audi replied that they would not consider helping in any way because (1) the car was past the warranty (85,400 warranty apparently is until 85,000 km) and (2) the car had been electronically chipped. Notwithstanding the fact that the tuning was done by an authorized Audi dealer and I had been assured that it would not affect in any way the warranty there has never been any suggestion that the tuning could have led to the piston breaking.In communication with Audi they completely disavowed any meaningful relationship or joint responsibility with the dealers claiming that they are independent operators. The fallacy of that assertion is obvious to all but the most credulous. It appears to me that the broken piston in such a new, well maintained car is likely a manufacturing defect. Audi refuse to acknowledge that but do implicitly admit that a broken piston is something that Audi owners may expect with no hint of apology or assistance. Quite the attitude from a so called luxury car maker.In summary I am out $10,000. On the Audi ledger they have lost 3 customers within my immediate family not to mention the scores of business colleagues and friends who are only naturally curious to know why my expensive new car was off the road for 3 weeks for repairs. Incredibly, Audi have managed to turn an Audi aficionado into someone who doesnt have a good word to say about them. All for the sake of a small contribution to my repair costs. At least BMW/Infiniti will be happy.

below you will find a list of repairs for a 2011 q7 that has visited the repair shop more than 10 times. 1.window repair 2.a/c malfunction 3.a qt. of oil needed every 1500 miles. 4.vehicle brakes constantly squeek and have been to repair shop more than four times and the problem still exist.5.dealer installed tv continue to malfuction. the radio wasnt working so it had to be replaced and other numerous misc. things.i have visited the dealedship and expressed my dissappointment in this vehicle. the truck is a new lease and ive visited the repair shop in half the time that i have leased it. i continue to complain about the brakes and the problem still exist. they continue to give me the run around and never resolve the problem.

This brand has a fairly wide variety of models. Including Audi A3 Sedan, Audi Q3, Audi A4, Audi A3 Cabriolet and many more exclusive and family cars. The variety of models range from sedan to cabriolet. I had the Audi A3 Cabriolet, it was a beautiful cobalt blue. It had a nice range of features. Mine was a standard wheel drive. The stereo was very nice as well. You can option this beautiful car out to your hearts content. You can add a turbo, choose your color, change stock stereo set and much more. The capacity in my car was good. However, I would imagine a sedan being much more spacious and better for family than my cabriolet. My cabriolet had enough room for myself and my school supplies, however.

Audi offers luxury SUV thats fun with up to date technology. Off road 4 wheel drive thats sleek, roomy, efficient, and good on gas. Its eco friendly and well made. Its also family friendly. Its sporty and has great interior and comfortable seats. Its safe and great for road trips. Best company ever.

I recently leased a 2021 Audi Q5 Sportback and after riding it for a couple of hours I noticed that the engine makes a whistling noise at low RPM (around 1500) when accelerating. This is loud enough that you can easily hear it on highways. Moreover, the turbo makes a loud hissing noise whenever I accelerate. I also test drove 3 more Q5s and they all made the same noises (both whistling at low RMP and high hissing noise). So, I took it to the dealership to exit out of my lease and they said since this issue is happening on all the cars there’s no easy way to get out of the lease and they can buy back the car and the sum of money out of my pocket was 11,000 dollars. So, I called Audi USA and they said they cannot do anything with lease termination and there was basically no way for me to get out of the lease without losing too much money. They suggested I should take it to my local service to thoroughly diagnose this and I did. They gave me a report that quotes: Customer states at low rpm there is a whistling sound coming from the engine. Customer went on test with shop Foreman previously. Technician performed road test and confirmed whistling noise. Technician scanned vehicle and found no faults or DTC pertaining to engine bay. Tech was able to test drive identical model to compare and found noise is normal and from wastegate opening high speed/ low RPM under load. Vehicle is operating as designed.So basically, the engine of a $61K German made car makes different types of noises, and they call it operating as designed and there is no good solution that I was given by neither the dealership nor Audi USA. So, if you are sensitive to random engine noise (this is by far different from cool sporty engine sounds) Id steer away from Q5. This is my first lease from Audi and will never come back.

On the 18th September 2011, I attended their showroom at Audi Centre Sydney and inspected the above vehicle.The following date on the 19th September 2011, I purchased the vehicle from them at a price of $28,000. I was never at any stage offered by the salesperson (George **) to test-drive the vehicle and was only told that Audi Centre Sydney had thoroughly checked the vehicle. After having taken delivery of the vehicle, I immediately noticed the Gearbox of the car had problems. Also, the brake was scratchy when I applied it.Two weeks later, I called Audi to have the vehicle looked at. One of their technicians drove the vehicle and agreed that there was a problem with the gearbox and the brake that would need couple days to rectify the problems. Upon consultations with **, Head of Service Department, my vehicle was booked in for the 14th November 2011 as a loan car became available then.On the 14th November 2011, I was given a loan car but returned it the very next day because the loan car carries a hefty $3,300 accident excess, which I found uncomfortable but on the same day, I was informed to pick up my vehicle as it required a new modified clutch to rectify the problem. However, the new modified clutch would not be available until the New Year 2012 and I was advised to contact him in January 2012.As requested, I made contact with ** in the first week of January 2012 only to be told that the new modified clutch had to be ordered from Germany first. Why wasnt the new modified clutch ordered sometime after the 14th November 2011? **, Head of Service Department informed me that the new modified clutch would be available in Australia by the middle of February 2012. Accordingly, the vehicle was booked in for the 28th of February 2012 to have the works completed to rectify the problem. However, on the 27th of February 2012, I received call from Ryan in the Service Department informing me that the new modified clutch had not yet arrived due to the new modified clutch has not been released yet and so the scheduled time of the 28th February 2012 was cancelled. In addition, they were not certain when the new modified clutch would arrive.I immediately called **, Head of Service Department, and was told that the new modified clutch may not be available until the end of March or early April with no certainty of the delivery date. In addition to this whole saga, I have been offered by **, Head of Sales Department to pay $5,000 for a replacement vehicle which I find totally unacceptable as I would not spend any more money on a product I do not have any confidence in or else wait for the new modified clutch seemingly indefinitely.As we are now in April 2012, nearly seven (7) months after having purchased this vehicle from Audi Centre Sydney at a price of $28,000, the present position is totally unacceptable. Having regarded to the fact it would seem that the vehicle was defective from the time of sale, the only satisfactory outcome to this drawn out frustrating period is that I return the vehicle to them and receive full refund of $28,000 that I paid for this faulty vehicle.If I have not received their immediate response within seven (7) days from this email to my satisfaction, I will lodge the matter with the Consumer, Trader and Tenancy Tribunal under the Motor Vehicle Division for their determination.

I leased my 2014 Audi A6 in April 2014. In less than 2 years, I have had 7 or 8 flat tires. This last tire went flat within 12 hours of being replaced and after driving 3 miles. Audi is now unwilling to replace the tire. Each tire is very expensive and of course extremely time consuming to have all this repair work. I even have to upgrade my AAA membership because I have had so many service calls.

This is the worst car purchase I have ever made. The car is so small when there is another passenger in the car. I drove the 2017 Audi Q3, when I took a vacation. Could only fit 1 piece of luggage in the cargo area. The backseat is not roomy enough for a sardine. Horrible on gas. Can only use premium. I should have kept my Buick Enclave. That was a sweet ride!

I purchased a used Audi A3 for my teenager about 2 years ago. My daughter now attends a university about 1 1/2 hr away from home. She called me one evening and told me that the engine light came on and the car had slowed down. Luckily, she was 5 minutes from her apartment and close to an auto shop. When she parked the car, all of the oil leaked out. I had to pay for a replacement engine because there was internal damage and a hole in the oil pan. There were NO warning signs before this situation and the Audi dealership had just performed a multi inspection, but found no issues. I am so happy that my daughter was not on the road! I never had these issues with Mercedes.

I cannot find the words how unhappy we are with the customer service from Audi Financial services. Its mind boggling how a luxury automaker offers such a poor customer service experience from their financial services team. I was told that the only way to set-up auto pay for my lease was to call your 800 number for Audi financial services. After waiting on hold over 30 minutes I was cut off. I called back again and again with hold times so long it was extremely frustrating that it could take so long to get thru to a live person. Finally, after much wasted time, I reached an Audi financial services rep who sent me an Audi form which I completed. It included our correct checking account number and banking details so we could set-up a recurring automated monthly deduction from our checking account.It took many attempts to contact Audi Financial Services again to confirm Auto pay was set up which was a timely process since there was not a e-mail or internal confirmation of the payment details. Its extremely difficult to get a live person on the phone and your hold time are so long. Finally got Audi to confirm all was set up. Again after much time got confirmation auto pay also set up.I then received a past due statement, so again after so much time on hold, rep said I gave Audi incorrect checking account # so our monthly bill was not processed and we were past due on our account. Audi rep told me this was my mistake since I gave Audi incorrect checking account # even though I explained to Audi rep again that our Auto pay form went through with no issues on first payment. This went on and on, with no one from organization even thinking to check first to make sure that there was no mistake was on their end, before taking up much of my time to prove it.Finally, Audi rep admitted that they made a mistake and must have keyed in an incorrect account # different than the number on the form I provided for auto pay. They told me they would process it with correct # and assured me this would not happen again. Unfortunately, last week I again received another past due statement after I was assured this would not occur again. After spending a lot of time again trying to get thru to a person at customer service number, a rep said someone would call me back. Again, no one did or ever has as they promised they would. Since I got our first Audi, each month I spend so much time on the phone trying to have Audi employees careless mistakes rectified and there is no other phone number or higher level person to contact. I am left with the Financial Services 800 number and long hold times each time I am forced to make a call.Never have I ever experienced such horrible customer service with any company as Audi and been so unhappy with a product as I have been with Audi. Its shocking the lack of care with employees have for customer service, not to mention the on-going monthly headaches I have had due to Audi Financial Services incompetence.We have bought many luxury cars over the years. All offer good customer service. Those companies do what they say they will do. Its easy getting ahold of customer service with their 800 number and there are no issues with auto payment set-up or execution. It takes a lifetime to build a reputation (as Audi should know and recognize historically) and only a few minutes to lose it. Each month I waste so much time trying to correct their incompetent mistakes which still has not got resolved. I also told Aud I would like to return both cars to them since can not get issues resolved, no one cares and no one ever calls back as they promise they would.

I was thinking of the words to describe my experience with Audi and the best word that I could think of is UNFORTUNATE. That is exactly how I feel unfortunate that I purchased an Audi. An Audi is a perfect example of the old adage all that is glitter is not gold. At first glance, the car is beautiful, sadly the most important component, the engine, is garbage and I cannot get the stain of the green from the stain of the fake gold off of my finger.I purchased a 2013 Audi A4 in May 2016. I had owned a Mercedes for many years and my car was totaled due to a flooding in my area. During this period, my car was great which led me to the delusion that all German cars would bring me the same level of service. Sadly, I was mistaken, very mistaken. Within two months, my car needed a replacement of the air condition. A few months later, the car required a water pump replacement. Well, you may be thinking no big deal. Wait, it did not end there. Within 6 months of purchase, my beautiful Audi needed an entire engine. Of course, according to the dealership and the warranty company, that was all my fault because I had failed to maintain the car. And, although I provided documentation that I had indeed changed the oil, that did not matter because after purchasing the car with 38,000 miles and driving it an additional 12,000 miles the oil in the car was so dirty that it caused the timing to shift.After contacting the manufacturer, the representative advised me that the car should be good for $10,000 miles. I advised her that I had it for only 6 months, her response, Well the previous owner must not have changed the oil. So, my advice to all is DO NOT PURCHASE AN AUDI. Not only is it poorly manufactured, they will only blame you for its poor construction. And, you will be stuck paying for a car note and a brand new engine. Thanks to this car I am further in debt. I wish I would have stayed with Mercedes. I HATE AUDI!!!

Worst car ever purchased, I purchased the car (2018 Audi Q5) from Richfield Audi a couple months ago and their staff does not understand the car or know how to fix it. I am unable to lock doors, the hatchback opens by itself, brakes make a rumbling sound. Richfield Audi has no idea what is going on and they don’t care. There are several more issues with car and called their Manager and he was going to have the service department call me and they never did. Previous to this my car was in the Audi garage for a week and only one problem was repaired, PLEASE NEVER BUY AN AUDI.

I have a 2012 Q7 with 125000 on the clock. I must say this is one of the most reliable and enjoyable vehicles I have owned. It never breaks down and just requires regular maintenance. As for people complaining about noisy brakes I find this only occurs if the pads are not properly bedded. As other posters said they are unwilling to do 5 or 6 fast stops from 60 mph to 20 in succession on a deserted road. If they did this as recommended by the Audi dealer this would bed the brake pads properly. This vehicle has high performance brakes not your cheap brakes found on most cars. I am so satisfied with Audi we replaced our Volvo with another Audi. When the time comes to replace the Q7 I will be getting another Audi.

I purchased a 2014 A6 from Bell Audi in NJ. The dealership service department is horrible. Not only do they not service the car correctly they try to rip you off by trying to sell you other parts. I called corporate to complain and they did nothing about it. I dont recommend you purchase a car from this dealership or an Audi for that matter. They break done easily and their parts are very expensive. If youre going to buy a german car buy a BMW. Its a much better car and their customer service is much better.

Variety is great. The vehicle has hands on compatibility and an amazing stereo system stock inside with bass functions of a custom audio input system. Music is great for me and I loved that about the Vehicle. You cant go wrong with a classy, luxurious look. The vehicle has these looks plus the modernization of newer vehicles. The capabilities within its representation actually complements the vehicles abilities very well. I literally never see small cars with a lot of room but the Audi is made for small vehicle, great gas but holds more passengers than most cars and is about equal to an SUV passenger. Upgrading is Automatic. It also works very well for the car. I personally believe that if you want your dream car and get it drive until it Falls completely apart with this vehicle you would be driving for Eternity. They need to distribute a new vehicle call Audi Eternity.

It is safe and others should have it to not be in danger when this is a great car for almost everywhere to drive through such as off roads, some highways, streets in neighborhoods, the roads off at the stores, also the drive thrus. I would say it has a nice appearance and should be recommended for others so they can appreciate the looks of the car and how well it is for people to drive with barely any problems having to be on the car at all.The various upgrade helps it get lighter and to be more safer they add protection inside the car also which is very great for kids, children so they wont have any technical difficulties as the other fast supercars that dont really have any protection inside, within or without it. An Audi helps gets people to places like an average car. The capacity and the weight the car takes on is incredible because it still holds against heavy people such as myself and my other family members who are always entering my car to go to places wherever. For others it would helpful so there would still be a engine functioning.

My year 2010 Audi A4 2.0 TFSI Quattro has started to burn excessive oil due to a design/manufacturing fault. Local dealer in Turkey, Audi Turkey (Dogus Otomotiv) is not responsive with my issue since it is a design problem so should take the manufacturers responsibility. Finally I had to have my cars engine rebuilt by paying 4500 USD to one of the official service point in Ankara, Turkey, last week.Now I am so disappointed about my Audi car and the local dealer of it (and also Audi AG, Germany). Therefore I have started a protesting campaign to make them hear my and thousands of desperate Turkish customers voices. Please send your supports and help me with this campaign to succeed and maybe to change this frustrating situation, causing a huge dissatisfaction and disappointment about the brand AUDI in Turkey.P.S.: You can investigate and check the general look, image/reputation of Audi Turkey/Dogus Otomotiv which is also the local dealer of Volkswagen cars in Turkey especially about their customer satisfaction levels that I believe you also recognize it is very low level. Thanks for your supports and helps. Those may help solving our customer satisfaction problems with our local dealer!

Audi makes great vehicles that are fun to drive. Audi Financial Services is destroying that brand with Wells Fargo-like customer service. Audi Financial Services has wrongfully repossessed my vehicle and inflicted emotional pain on my family. We have kept our word and done everything we promised including making monthly payments and keeping up insurance and taxes and registrations.We have leased and then purchased two luxury vehicles from Audi. We previously leased an Audi A6 and then purchased that vehicle at the end of the lease by signing paperwork and simply continuing to make payments until it was paid in full and transferred to us. At the end of our lease for our new Audi Q5 we received a letter and email informing us of the option to purchase the vehicle. We called Audi Financial Services in February of 2016 and the sales person outlined the terms of the buyout. After we agreed upon that he described an option to add an extended warranty for $50 extra. I agreed to this.When I received the paperwork the next week the terms of the financing were exactly as agreed in the call, but the price for the warranty was $170/month. I tried to call Audi Financial services but was left on hold for stretches of 20 minutes or more. I took the action to simply mark out the additional extended warranty, which was a separate item, and signed the document agreeing to the finance payment for three years.I returned that document to them and began making my normal monthly payments, most of them higher than the required amount as I was paying down the purchase price. I made them without interruption for 16 months. I never heard from Audi. I never received an email, phone call or letter. Occasionally I would receive service options from the dealership, but no other communication. On July 21st, 2017 while I was in San Diego on business (at Comic Con), our car was taken in the middle of the night from our 3 and a half acre property. Damage was done to the driveway in the process. My wife and children were asleep only feet away from armed repo men. The next day my wife called me in a panic, saying that we had been robbed. I had her call the police. She went to our neighbors asking if they had seen or heard anything and put the entire neighborhood on alert for thieves.When the deputy sheriff came he said that it appeared to be consistent with repossession. This was the first point that we even thought to try again to talk to Audi. The sheriff noted that normally they would be notified that this action might take place and the owner of the vehicle would also have some notice so as not to be surprised and potentially end in shootings.When I started calling from San Diego I was placed on hold multiple times for an hour each time. When I was finally able to speak to people at Audi Financial Services they seemed confused, noting that they did have my phone, email and address and saw my payments in the system. I was placed on hold three times while they tried to sort out the confusion on their end. One representative noted that the only reason for repossession was either non-payment of insurance or non-payment of the monthly payment. I assured her neither was the case.After several hours I reached someone named Jasmine, who would not give her last name, who gave me the name of the repossession company who had taken the car. She said that the car had been “out for repossession for many months”. I asked why I had never been notified. She had no answer. The loyalty of fans I see at Comic Con should never be lavished on a company like Audi. Loathsome human beings.

Purchased a brand new 2013 Audi Q7 last April. Waited close to a month for the vehicle. Problems started since day one. The same day, the vehicle was picked up. Within 15 minute driving, the check engine light came on. Brought it back to the dealer and diagnosed to be a bad intake manifold. The vehicle was in the shop for a week. A month down the line, one day the sunshade for the panoramic roof fell off the rail completely. Brought the vehicle back to the dealer and get it fix. In June of this year, the Sunshade fell off the rail again, brought it back to the dealer, waited a week for the repair. Literately a week after the vehicle was picked up, the rail came back again, the car was in the dealer for another week. Now the problem come back again. The car is a little over 1 year old, barely driven with only 6000 miles. Went to the dealer to complaint about the issue and see how they and AUDI will address the issue. The response I got was: this does not affect the drivability or the safety operation of the vehicle. I could always bring it back to the dealer and get it fix. I am extremely disappointed in the brand and its customer service focus philosophy. Especially as a luxury car dealer and manufacture, this is definitely not the way to address the issue. 60K investment and what I get in return is constantly going back to the dealer for the same issue. Even with me addressing the issue, their response is tell me to keep going back. I dont have the time for all this, definitely not a good ownership experience. I am very disappoint in the brand and the experience. Stay away from AUDI!!!

Audi offers a lot of variety and different styles from SUVs to sedans. Audi SUVs are 4 passenger and sedans 4 as well. Audis sport models offer 2 passenger seating with race car features. I prefer sedans but the variety in styles is amazing. Audi is designing cars better than the rest at a good price. It is leading the way in stylish car making. It has a distinct style from the rest of the other luxury car makers. It has a very luxurious style to all their models and come fully loaded with all the features that you want. The stereo system is amazing and the speakers are booming. Audi offers a variety of upgrades and many personalization options to make it styled to fit your personality and everyones needs. Upgrade to all leather seats and power everything.

Audi of North America gets an F for customer service. I had the worst experience ever dealing with their representative over a new Q5 I purchased. Two phone calls (ended nowhere), I escalated the issue to a supervisor who not surprising was same useless when it comes to settling disputes between the customer and the dealer. The car came with a license plate cover on the front grill, but my state does not mandate/issue a front license plate and the grill. There are two big holes that cannot be covered by a license plate. Audi refused to replace the bracket with one that does not have the license cover despite their promise at the dealership that they would switch it. I am done with the brand!

I wanted a new car. Bought a used 2004 Q5 from a used car lot in Olympia. Three weeks after I driving off the lot the transmission goes out. $2109.00 later - the steering column, 6 weeks later - oil leak. Biggest regret of my life!!

I am leasing a Audi A7. I love it. BUT recently I had a 2019 loaner and they redesigned the shift and it’s flat out dangerous. They made the park a button in the soft. So when you naturally move your shift to “park” it’s now reverse. I didn’t know this on the loaner. Upon putting it in “park” I almost hit someone because it was actually reverse and I was going about my business of gathering my purse and water bottle. They should make the first gear neutral then reverse then drive. It just doesn’t make sense to me. Yes you can get used to it but when your husband or kids borrow the car and aren’t used to it...it can be dangerous. So I am very likely not getting another Audi as this shift design is permanent. Now...I love my 2018 with the old shift. It’s comfy and rideable like a dream. She is beautiful and I get lots of compliments daily. Technology is amazing. If they change the shift design when my lease is up I would likely lease another. I have had great service and the dealership is beautiful with great amenities.

This brand offers a whole assortment of different models. Absolutely everyone needs to purchase one. These cars have very distinct and beautiful features, new models include touch screens and awesome radio, beautiful leather seats, and the engine is wonderful. The car is beautiful on the outside too. There are lots of different upgrades and personalization. Some of the upgrades would include a touch screen, an awesome radio system, upgrade to leather seats and touch screen radio system, upgrades the engine. Also the passenger capacity is awesome, for a sporty car, this thing is just so great. You can fit you and your neighbors family in this thing. You would think that there would not be too much room because of the sportiness but there sure is.

Hi all. I own an Audi A5 2013, 1.8 TFSI Coupe, I bought this car as a second hand (used) from Trade Centre UK in Wednesbury. I thought what a great car... Test drive it. Liked it. Bought it. Few months later it went on limbo mode just like that. All of the sudden. No warnings. Nothing. Took it to an RAC approved garage (when I bought the car I was recommended to buy the premium RAC warranty which you have to pay 41.50 UK pounds per month for 3 years) and they told me that they had to replace a part that has to do with the a/c of the car (air conditioning) which cost them £1000. Then few months later one of my injectors went bad so I had to take it to an RAC approved garage again for them to fix it, when that was done and I got my car back all of the sudden the EPC light came on with the traction control on the dashboard. I thought FFS. This is some sort of a joke... Took it to a garage again, my mechanic had to replace a part that he thought would fix the car which it didnt so when he reported the problem to me he also said that he thinks it could be the control module unit of the car which is the brain of the car. Apparently, it was flooded with water, somehow the when it rains the water makes it way to the ECU but when he hired an electrician the electrician said that there was nothing wrong with the ECU so I thought great. At least I dont have to pay money from my own pocket to get it replaced because apparently the ECU is not covered under the premium RAC warranty. The electrician told my mechanic that the part he ordered and got it replaced it was faulty so my mechanic contacted the VW (Volkswagen) people (because thats where he ordered it from) and asked for another one. So he installed it and still the problem wasnt fixed so he called me and explained to me what happened and now he had to call out an Audi expert. That was few days ago. When I called my mechanic today to ask him for an update on my car, he said that the Audi expert said that there is a fault in the ECU and that he is trying to find a cost effective way to fix it instead of replacing the whole thing, I feel like my mechanic had my car more than what I did. I been in and out from garages for a good 2 months and still going. I would not recommend this car to anyone and its a huge disappointment also worth me ruining that the fuel consumption is really bad I have to top up my car fuel £65 every 2 weeks and I mostly travel back and forth from work to home for 5 days sometimes 4 days a week, 10 minutes to drive to work and 10 minutes to drive back home. I wonder what will be next.

Has to be one of the worse car manufacturers on the planet. Bought a 2010 Q5 from an Audi dealer. Dealers claim they inspect the vehicle. Have had it now for a year and a half. Put 7k miles on it. I have already spent around $5k in repairs and it is in the shop again with the dealer saying the engine needs replaced for another $11k. I now have to spend another $5k to pay it off and not have a car. Engine currently has less that 70k on it. I will never purchase another Audi/VW product in my life.

Audi ULTRA S-TRNC Gearbox FAILS weeks out of warranty on 38 month old A6. Bought an AUDI A6 Ultra S-TRNC July 2016. Have full service history with Audi. Approved garages spending over £35k, out of the blue Friday 2/09/19 heard a strange whining noise from the engine. Took it into Audi Stirling who advised Gearbox pump had failed and resulted in gearbox damage, it will cost £9117.60 to fix, neither the dealership I bought it from Audi Stirling or Audi UK all the way up to the Managing Director were interested and refused to help me. Just kept saying out of warranty. Their aftercare is appalling and when you investigate the Gearbox online the internet is littered with Ultra S-TRNC fails with no help from AUDI. Not even a warning light on the dashboard lights up no warning at all. Today I have written to WATCHDOG and to 2 national papers. Not what you expect from a leading car manufacturer!!!!

Bought a new 2012 A6 18 months ago. About 3 weeks ago started getting a strong mold smell coming from the AC. Took it to the dealer who said they had repaired it, but the smell persists. Scheduled to go back tomorrow for more work-- they mentioned installing charcoal filter and ensuring that the water drains are clear. Worried that we are inhaling large amounts of mold by following their instructions to keep running the AC. Anyone have similar problems? Cant stand the smell much longer.

This car brand is amazing, thoughtful and generous. They had a ton of variety of cars in the showroom and in the lot so you see the different models. The cars were clean and the dealer was as well. They also had catalogs of cars with different colors, features, and tons of custom options. The added features were clearly listed on the cars with their prices. The upgrades were not that highly priced as I would have expected. The passenger side was very comfortable and had a lot of features, more than my last car. The safety in airbags was also a good peace of mind.

My story is very similar to the one from Denise, Chatham, NJ. I therefore will not repeat all the problems I had with my Audi A4 2009. This is the short form. I owned 5 Audis. I have always been an avid fan. I purchased my latest A4 new in 2009. The car turned out to have one problem after another. In 2013, at 55,000 miles I brought the A4 to the Audi dealer gain. Flow Motor in Greensboro, NC. I told them that the oil consumption is way too high. (I have done so at all previous service visits.)Well in front of other customers I was told in a lengthy lecture that I was wrong. Topping of oil is quite normal, I was told. In fact I was treated like and idiot and so embarrassed that I dropped the subject. Instead of addressing my concern about the oil consumption the technician told me that I need a new manifold, new water pump and other items which were not covered by the warranty. Later I found out about the class action lawsuit and the fact that a lot of Audi owners had the same problem with excessive oil consumption. Brought the A4 back to have this oil leak fixed according to the class action lawsuit. Guess what? Now the technician thinks the oil is consumed by the turbo and this has to be fixed first, for about $ 2500 before he can work on the other oil leak. This just does not sound right. Again, I reported high oil consumption already in 2013, but was told this is normal. Now it is not normal anymore and a $ 2500 cost to me. My oil consumption was always the same from the first year to now about a quart per 400 miles. I do not trust the dealer nor the car anymore. My only desire is to get rid of it as fast as I can.