This car brand is amazing, thoughtful and generous. They had a ton of variety of cars in the showroom and in the lot so you see the different models. The cars were clean and the dealer was as well. They also had catalogs of cars with different colors, features, and tons of custom options. The added features were clearly listed on the cars with their prices. The upgrades were not that highly priced as I would have expected. The passenger side was very comfortable and had a lot of features, more than my last car. The safety in airbags was also a good peace of mind.

Audi is a luxury car manufacturer that offers a huge selection of vehicles such as sedans, coupes, convertibles, SUVs, crossovers, and wagons at a affordable price. The appearance of Audi vehicles are really unique and very luxurious. Some features include sport mode, push to start technology, leather interior and even off road mode. You can choose between various colors and you have a large options for upgrades. You can upgrade your car with tinted windows, change wheels, change the interior. Passenger capacity depends on what model of car you purchase. My Audi doesnt really have much room so maybe 3 people can fit in it since the back of the car is really small.

We bought a CPO 2011 Q5 from a dealer in Chicago. As we were driving it home to Ohio, I noticed that one headlight was brighter than the other. Long story short, it turns out that it had been in an accident. The dealer refused to let us return it, or have it fixed at their cost. My dream car turned into my worst nightmare. Audi customer service is by far and away the worst I have ever dealt with. On top of that my car guzzles oil (about a quart every 300 miles or so), and Im still living the nightmare of trying to have it fixed under the pending lawsuit against Audi. I would NEVER buy another Audi again.

New A6 Prestige purchased Dec 2019. On February 11th 2020 the new car just dies while spouse driving on Post Road in center lane with daughter in car. Car just stops and is immobile. Audi Emergency Roadside Assistance does not show up for 3 hours despite confirms two truck being sent and numerous calls for help. Car and spouse stranded in middle of dangerous road at rush hour. Fairfield Service Center engaged yet waiting on Audi Assistance service vs actually intervening to help a loyal local customer. Explanation is they are not responsible for roadside assistance? Car towed 3 plus hours after and no explanation why brand new car died. Safety was why we were loyal Audi clients for 12 years and 6 vehicles. Lack of safety is why that’s over. Questions linger on potential dangers of new A6 (reminder of sudden acceleration issues from past). The car suddenly dying if my spouse had been driving on I95 could have been much more dangerous. Post Road was dangerous enough. Disappointed and shocked after 12 years of loyalty to Audi cars and Fairfield Audi.

I have been attempting to use the Audi US website (as well as Audis global website) for over 3 hours as of 3:55 PM US Eastern Time on 28 April 2019. Audi - whether at their US or audi.com (global) website provides no way to contact Audi - whether by phone, by chat or by email and whether at their global or US websites to deal with this issue. I was trying to start the purchase of an Audi. So as to German competitors to Audi - both the BMW and Mercedes websites work perfectly and responsively. Given this experience, I will not be purchasing an Audi/Volkswagen/Porches for my new care, which I will buy in 2019. What a sad state of affairs for a global company, which has violated pollution control laws in the very recent past in the EU, USA and possibly elsewhere.

Bad vibration in new 2015 A8-L. The dealer who couldnt fix the car convinced the area service manager that the car was within specs and only changed the tires as a customer courtesy. I came out of a car that was practically identical and know the car well. My last vehicle was an 2011 Audi A8-L.

Ive been the owner of several Audi motor cars. I idealize the style and implied quality. I purchased my current car new. 2006 A4 2.0T S-Line. Ive been the only driver. The vehicle has 72K miles and now 10 years old. Its always parked in a garage at home, work and the airport. The point is the car is pristine. I was made aware of a problem that the Audi 2.0T engine was having with certain series of VINs. The years ranges 2005 to 2008. The supplier of the forged metal cam shafts identified a quality defect in the hardening process. There are blogs and details with VIN on the web and some vague messages from Audi confirming the problem and series numbers and warranty extension 10 years or 120k miles.As you might have surmised by now my 2006 A4 2.0T S-Line, broke down on the highway on a Sunday and needed to be towed to my local German Autowerkes shop. Audi was not going to pay for the tow 30 miles away and offered no assurance that the car falls under the extended warranty. I had to get the car repaired and which totaled $5,200. I thought AudiCare would be reasonable and offer some form of assistance. After 2 weeks back and forth with Kimberly a well trained bad news breaker of sorry sucker and thanks for being an Audi customer, she did indicate in guilt that I might have gotten help if I took it to the Audi dealer and pay $2K more. So long story short if you plan on keeping an Audi more than 3 years, dont.

There were plenty of models for me to choose from and packages were varied. Also the pricing on models allowed me to consider different options. Many on site vehicles to test drive. Very sleek look. Regardless of the model they all were very well design. Loved the options of the interior. Leather looked great and tan leather was awesome. Also color variety was nice. Was excited to get heated seats and a navigation system for a great price. Seats an average amount of people. There was decent leg room in the back and the passenger seat allowed for quite a bit of room. Also enjoyed the mobility of the back seats.

I had terrible problems like delay, extra charges, poor service, etc., while buying Audi Q5 from Pashankar Auto, Audi Pune, India. And I was promised by Audi Pune that they will compensate this with an efficient service. After 6 months, my car had problems with the accelerator automatically increasing after 3 hours of continuous driving and engine temperature raising to 100 degrees Celsius. I made a complaint to Audi Pune to get it checked and to be provided a courtesy vehicle as promised by them during purchase. But even after 3 days, they are unable to provide a proper courtesy vehicle and take the vehicle for servicing. First of all, how does a car like Audi Q5 - 3.0 TDI had this problem after only 3000 km of driving and how can Audi Pune offer this kind of lousy service?

My wife leased a brand new Audi Q3, after the first month the breaks were grinding and squeaking, took it in and they said they were fine, 2 months later same thing and they said they were fine but also that Audi has high performance brakes and this is normal!!! Actually gave us a pamphlet to prove it!! I took it to a different dealer who said they would have Audi look into it, brought it in and got the same response. I took the service manager out and test drove 4 other Q3s, (the loaner we got all the time did not have this issue) and 1 other had the same grinding issue. They say there is nothing they can do. One guy actually told me to go 40MPH and slam on the brakes a few times!!! LAST AUDI EVER.

I found the Audi Q5 to be a very attractive car compared to other models that I had reviewed. It has a lot of features that I wanted in a car and the price was within my budget. I chose the Audi because of safety ratings that it has, it rides great and it had most of the features that I wanted. The car has GPS, which comes in handy often. It has WiFi and drives smoothly to be an SUV. The SUV has lots of power and acceleration is great. I enjoy the fact that it has Bluetooth and Sirius Radio as well as heated and vented seats. However, it does not have a convenient USB port and the GPS system took some time to program. I would change the location of the cup holders. I find it awkward to drive and use my cup holder because of where its located. I also wish I had steering wheel heater and that it had the in dash readout. But overall the Audi Q5 is a great car.

Car was purchased in Toronto in mid Oct, 2018, driven to Naples, Florida in early November and parked in a condo garage 100 yards from the Gulf of Mexico with the passenger side exposed to winds from the Gulf. In mid January a braking issue was noticed when braking at highway speeds. Audi service determined that the issue was caused by rust on the passenger side brake rotors and advised that because this was a result of outside influences the repair cost would not be covered by the warranty. Does this seem reasonable when other equivalent cars parked in the same condo location over 8 years had not encountered the same problem?

I just recently purchased a brand new 2015 Audi Q3, 2 months today. It had 70 miles on it when purchased and now has 1,400 miles. I took it back to the dealership last week due to a knocking noise in the back area. I was told today that it had a faulty strut bearing and needs to be replaced. The car barely has any miles on it. I feel as though Ive purchased a very expensive lemon and I want another new one!

I drive a 2012 Audi TT RS. Life got in the way and the vehicle sat on my driveway (not running) for 540 days. During this time not a drop of water entered the vehicle cabin. BONE DRY!!! I finally got around to bringing the vehicle in for service. They replaced the battery, flushed the A/C, brakes and performed an oil change. They also performed an exterior and engine bay detail. Within 10 days the vehicle had 3 inches of water in the passenger side floor.I immediately called my dealership, Audi Sewell North Houston, and their response was, Oh, yeah I know what is going on. This is common on the Q5. Apparently there are two drain holes in the engine bay just below the windshield to allow water to drain out of the engine bay. These drains WERE NOW CLOGGED. The dealerships response was that they must have been clogged before. I find this assertion ludicrous as it SAT ON MY DRIVEWAY FOR 540 DAYS WITHOUT A DROP OF WATER IN IT!!!I took the issue to their GM, Jackson **, and he basically told me the exact same story I got from service. Which means he did no actual work and just regurgitated what he was told from service. I then took the issue to Jacquiline **, managing director, who did not get involved. I then took the issue to Audi of America who again repeated what the GM and service tech told me. So, I am stuck filing a claim with my insurance and having a vehicle with diminished value to flooding and both Sewell and Audi refuse to accept any responsibility. If you value your money I would stay as far away from both Sewell and Audi as possible.

I have a 2004 Audi A8 with 98,000 miles and the transmission died. Other much cheaper cars go for much more than this mileage before they encounter a transmission failure. Audi wants $10,000 to replace the transmission, effectively forcing me to junk the car at this point. The attitude at customer service at Audi USA is essentially tough luck. I think a premium vehicle such as this one, should have more accountability from the manufacturer and it cannot be normal for the transmission to go at 98,000 miles especially when the maintenance has been done by the book all along.

Getting an A4 was a dream come true. Got the sport package and the quattro which were standard in the car I looked at. You could go with less but why would you? You look at this car and you know this is a great vehicle. Looks good and comfortable yet performs like a true performance car. The dealer will help you add any little feature you want. I want satellite radio which was not in the car I looked at. Also, they immediately got me a radio in the car I wanted. Was very impressed with the passenger capacity. I am a tall guy so plenty of leg room in the back seat. Also love the seat memory function. When you get in it adjusts to your weight. Heated seats are also a great add benefit as well.

I love the variety and theres so much more variety than other makes. It is so enjoyable and I have owned two different ones. It is a very attractive and sexy vehicle. People ask me all the time Where did you find such a beautiful car. Or they say your car is so beautiful. The upgrade is even more beautiful and the only reason why I havent upgraded is because I am so attached to the one I have now. But as far as upgrades, I have so many to choose from and each one is lovely. The car is also very spacious. Myself, my husband, and my three children all fit and we have taken it on family vacation and everyone is comfortable throughout the entire ride.

I purchased this car 4 years ago from a friend who purchased it new. It had around 4,000 miles when I got it and in 4 years I put roughly 10,000 miles on the car and serviced it regularly. At around 14,000 miles in June of this year the car started blowing an excessive amount of bluish smoke from the exhaust so I took the car in to the dealership thinking they over filled the oil during an oil change. After 3 weeks of back and forth they tell me it needs a head gasket to my complete amazement. I explained to them that is impossible considering the car has never over heated, never asked for coolant and always ran at the same temp but they insisted. I naturally went online and began combing through message boards blogs and reviews discovering that there has been many documented FACTORY defects in this type of engine and the only way to fix it is to replace the engine. I passed this information along to the local Audi dealer and they stated the FACTORY rep says this is the fix and after raising hell they charged me $600 and fixed it. After 2-3 weeks I get the car back and day 1 the same problem pops up again just as I knew it would so I called the Audi dealer and took the car back. Roughly 1 week after they had it I received a call from them to inform me the car needs a new engine to the tune of roughly $30,000 and of course I called Audi North America explained my problems and obvious anger and concern as to how my $150,000 car needs a new engine at 14,000 miles and they of course were super nice explained they will do what they can to help and would get back to me. The dealer calls me several days later and says the Factory is willing to cut you a break and fix it for $5,600!!!!! Wow thank you sooo much so generous of you to charge me $6,000 to replace a defective engine you built that was destined to fail from the assembly line. Small back story....I purchased a 2007 Gallardo brand new with 0 miles in 2007 and at 103 miles the crank shaft sensor went bad and it sat in the shop for 3 months waiting for the part to come in (same company). Terrible customer service - obviously hate repeat customers. And if it costs them money would rather not help you. Mercedes Lexus Toyota would have stood behind their product where Audi refuses to do so!

Car failed the oil consumption test in April 2016 full rebuild of engine followed. Never ran right since. Have been back 4 times with cylinder 3 misfire code. Dealer changed Coils, injectors. New spark plugs. Now Im told it is carbon build up on the intake valves, and it needs to come apart again to clean the valves. They had it apart 3 times and no mention of carbon. Carbon build up is called contamination so the extended warranty policy I purchased from them (Fidelity) does not cover this. Fuel injector cleaner, like Sea Foam will prevent this if used periodically. This is not mentioned in any Maintenance schedule. Lost all faith in the Audi mechanics I had my local mechanic de-carbon the valves with NO results 78,000 miles on the car and I am at a loss. Lemon laws dont cover it. Next step is NY AG and small claims.

This brand offers a whole assortment of different models. Absolutely everyone needs to purchase one. These cars have very distinct and beautiful features, new models include touch screens and awesome radio, beautiful leather seats, and the engine is wonderful. The car is beautiful on the outside too. There are lots of different upgrades and personalization. Some of the upgrades would include a touch screen, an awesome radio system, upgrade to leather seats and touch screen radio system, upgrades the engine. Also the passenger capacity is awesome, for a sporty car, this thing is just so great. You can fit you and your neighbors family in this thing. You would think that there would not be too much room because of the sportiness but there sure is.

It was kind of model that you can rely on and drive around with and do a great job on. Looking forward buying it. It has shown me to drive safe and do things with it and explore new stuff. Features are greatly impressive and shows good character within the car brand and such. You can enjoy the car and knowing you can buy it at a reasonable price for the car.

Audi handled great. Good gas mileage. Fuel economy opt and looks good. I used a 2017 for about a month. Hated to give it up. Looks like a luxury sedan handles like a sports car. Very roomy.

Ive had my 2013 Audi allroad for 8 years, it currently has 112000 miles. Its always been serviced and repaired by Audi. 25k miles ago I started to need to top up oil between services. Audi then stated that this was normal. I didnt really believe that and started to do some research on my own and found that the early TFSI engines 2008-2012 have an inherent design fault which leads to high consumption of oil. **Gradually the problem got worse and during a service when I yet again made them aware of the issue and my research findings, they said the turbo was burning oil and needed to be replaced before they could do anything. This was done and $4k later my car was still burning oil. Problem got worse and worse. At 1 qrt every 600 miles Audi said that the abnormal use was due to a leaking top cover gasket and they could not do anything until this issue was corrected. I made them aware that the engine bay would have been full of oil if the top cover gasket was to blame but went ahead to fix the gasket at the same time as the timing chain was replaced.The problem still remained. I have now spent yet another $1k to perform a oil consumption test which concluded that the car is now using 1 qrt each 200 miles! Which is everything else but normal. Audi finally says that the piston rings need to be replaced and because the car is now out of warranty I have to pay for everything out of pocket!!!The fact that Audi from day one blamed everything else and asked me to spend premium $ to fix whatever they said was the issue instead of taking responsibility for their faulty engines is ridiculous and everything else but premium. Its so savage and ruthless to bleed your customers of money knowingly that there is an issue with the engines. This is not what I expect of a premium car company. Whoever is considering of ever buying or owning a new or used Audi please think twice!

Since my last review about my Audi Q5- I wrote to Audi Canada. A very positive result- they are going to refund money spent on fixing my sunshade. I wanted to give credit where credit is due! Thanks, Audi Canada.

Following this chain of events, the car is still in my driveway with the engine in parts in the trunk and the dealer, Barrier Audi, refuses to even pay for the items stolen out of the car:March 29, 2013 - The car died while driving and would not restart. Pete, my son who does not own this car but was driving the car at the time, had the car towed to Barrier Audi. They confirmed that the engine would not start and told him that the engine would have to be torn down in order to determine the cause and extent of potential damage. April 16, 2013 - My son received the following email from Dave (service writer) at Barrier: I spoke with Gary this morning and he informed me that you had emailed him asking for Audi to assist with this repair. Gary has asked me to get authorization from you to do some tear-down so we can determine exactly what needs to be replaced. Essentially you would be agreeing to cover the labor costs ($900) to tear down the engine. Once we know exactly what needs to be done, we can approach Audi and ask for assistance. They may help with some financial assistance but please understand that they may choose not to participate as well and in that case, if you chose not to proceed any further, you would be responsible for the costs of the tear down. Please let me know if you would like to proceed.April 17, 2013 - My son replied to Daves email: Lets go ahead with the tear-down. Sorry for the delay in response. Between work, kids, and wedding planning, things have been a little crazy. June 2013 - My son told me that he had been trying to work with Barrier and Audi Customer Experience to determine what options may be available to repair the car other than the $7,000 estimate that was provided to him by Barrier Audi for a new engine. There have been ongoing problems with the engine in this car from the time it was new, and all we were told was to put oil in it whenever the light came on. Apparently Audi refused to even have a conversation about options for assistance in this repair until he produced every receipt for every quart of oil he added to the car approximately every 500 to 1,000 miles over the 107,000 miles it was driven. He had requested service records from both Larson Audi and Jobs Audi, but received no response from either. He had no work order from Barrier Audi and no invoice. June 27, 2013 - My husband and I met with Dave, the Assistant Service Manager at Barrier Audi. We told him that Pete was not the registered owner of the car; that I was the registered owner. Dave clearly had no interest in a conversation other than Bring all of your receipts for every quart of oil ever put in the car. What we told him was that we were longstanding Barrier customers and understood that they got pulled into this when the car died. We told him that all we are asking is for Barrier to help sort it out with Audi since they and we all know that there is a well-documented problem with this engine. We also told him that we first leased it from Audi Financial and then purchased it from Audi Financial so Audi has already made a lot of money on this car. He turned red in the face a lot but would absolutely not engage in conversation. We asked him why anyone that we know would ever buy another Audi and he said he didnt know. He did not provide the Service Order or provide me with an invoice to pay for the engine tear down. He did not ask me to take the car home. We left with no further resolution.July 26, 2013 - We were told by the service writer that that there is a tech at Barrier Audi that is interested in buying the car as is. We did not respond. We are continuing to try to get service records from the other two Audi dealers. August 21, 2013 - I realized that I did not receive a monthly statement from VW Credit for the Audi. I made an online payment on August 21, 2013. September 4, 2013 - I received a certified letter from VW Credit stating that they had my vehicle and were going to sell it because I broke promises in our agreement. Since no one had tried to contact me from Barrier Audi, I was stunned. I called VW Credit and spoke with Brandon. I asked him what promise in our agreement was broken and why they had the car and planned to sell it. He did not know. He transferred me to Audi Customer Experience when I requested that I speak with someone at Audi.I was transferred to Audi Customer Experience. Andrew, the representative who took the call, did some research and told me that Careful Asset Recovery had the car. He also told me that he would have a release processed so that I could pick up the car and bring it home. He said that they would waive the Voluntary Surrender fee of $250 and that there would be no storage charges. He said that he would look into the circumstances that caused the car to be picked up and call me back. He also said that he would get the service records from the other dealers.September 9, 2013 - We had the car towed home to my house. All of my sons belongings were missing from the car. September 23, 2013 - After not hearing back from Audi Customer Experience, I received an email from Audi Customer Relations Center asking if I was pleased with the resolution of my case. I responded extremely negatively and told them that the case was not resolved. September 23, 2013 - After not hearing back from Audi Customer Experience, I found that Andrew had left a message on the wrong phone. I contacted Andrew and asked about the status with VW credit. He told me that when he contacted Barrier Audi, they told him unbelievably that they had no knowledge of the car. He had not received any of the requested documentation from the other dealers. He transferred me to VW Credit so that I could determine the status on the account there as he had no organizational responsibilities for them. VW Credit was closed for the day.September 24, 2013 - I called VW Credit to get status on the account. I found that over $1,000 had been added to my credit account. Dana did not know why and did not know why I had been charged $250 as a voluntary surrender fee when I had not surrendered the car, and in fact, had no idea that the car was being towed. Dana said that she would call me back after she researched the charges and that it might take up to 72 hours. I was told that I had abandoned the car at the dealership and that the amount of the engine teardown, which was not authorized by me had been added to my car purchase account. I have never seen the work order nor bill for the teardown. VW Credit seemed startled that I had no information nor requests for payment from the dealer, but they also clearly could not find any such communication in the records.September 25, 2013 - Dana from VW Credit called back and I asked what the charges were for and was told that they were: Collection charges (I told Dana that they could not be collection charges since the account was current. Dana agreed); Storage charges (I told Dana that they could not be storage charges since Audi Customer Experience had them waived. Dana agreed); Service charges from Barrier Audi who had said that they had no knowledge of the car (I told Dana that I had not authorized any work, nor had I seen any invoice. Dana agreed that these should not be service charges but that Barrier Audi had the amount placed on the account.)I was also told that their records stated that Barrier Audi had contacted them (VW Credit) to have the car towed. I was then told that I had abandoned the car at the dealership and that the amount of the engine teardown, which was not authorized by me had been added to my car purchase account. I told her that I had never seen the work order nor bill for the teardown. I had also not been asked to pick up the car. Dana seemed startled that I had no information nor requests for payment from the dealer, but she could not find any such communication in their records either. I asked what reason Barrier Audi gave for their actions and Dana said that they could not locate a reason in the file. I asked if they made a habit of towing cars with no reason and was told that they typically simply do as the dealer requests. I asked if VW Credit was aware that in Washington state, no one can be charged for car repairs without a signed work order. I was told that they do not know about laws in the state of Washington or any other state and that I would have to take it up with Barrier Audi. VW Credit waived the $250 voluntary surrender fee and tried to conference Gary **, the Service manager at Barrier Audi. He was not available. Dana left a message for him to call her back. He did not call her back. I did not receive a statement because VW Credit thought that they still had possession of the car. They were surprised to hear that I had the car at home. They said that they would put a rush on sorting out the account. I filed a complaint with the Washington State Attorney Generals office.October 7, 2013 - I received an email from the Attorney Generals Office with a letter attached from Audi of America. They stated that since I had not provided the service records (which had been requested from the two dealers weeks before and not received) that they could not do anything. They also stated that the VW Credit issue was completely separate and not their problem. Mr. ** also stated that he had no response from VW Credit. October 9, 2013 I received an email from Andrew with two attached service orders from Larson Audi and Jobs Audi as requested by him September 4th and by me in June.October 21,2013 - I sent an email at Andrews suggestion to request a time to speak with Mr. **, the Barrier Audi Service manager. October 23, 2013 - My husband and I met with Mr. ** in his office on October 23. He acknowledged that there are three known issues with the engine that is in my A4. He detailed the issues. He stated that there were fixes for two of them and he did not know if they had been applied to my car. He also told us that Audi had told the dealers that the extreme oil usage in the car was normal and that oil should just be added every time the light came on. Audi later told them that it was not normal and that there were things that needed to be done to correct the problem. Given these problems, we were told that the engine warranty had been extended to 120,000 miles. This was the first time that anyone had told us about an extended engine warranty.Mr. ** told us that he was not aware that the car was being towed until the two truck driver showed up and asked for the keys. He said that they had no responsibility to notify the registered owner and in fact, we were told that it was not their responsibility to determine the registered owner of the car. This is notwithstanding the fact that we told his Assistant Manager back in June that I was the registered owner of the car. He maintained that Barrier did not have the car picked up. He also told us that Barrier never charges storage fees, nor do they file mechanics liens because they are onerous in the state of Washington. He also maintained that he had no idea about how any additional charges wound up on my credit account. He said that VW Credit must have initiated the car pick up. This is unlikely since VW Credit had no idea that the car was at Barrier Audi until contacted by Barrier Audi and the account was current.I asked him if he would assist us in getting the funds, presumably for the unauthorized work, separated on the credit account. He said that he would try but that he really had no influence with VW credit. I told him that I had still never received a copy of the work order nor an invoice. He said that he would take care of that right away and print it while we were there. He brought it up on his screen, looked at it for a minute and told us that he could not print it because his PC hung. We asked if he would email it and he agreed. He told us that he would contact the local Audi representative to see what could be done and that we would need to supply the work orders. We told him that we would email them which we subsequently did. I also asked if he would provide the detail of how the car came to be towed. We did not receive the work order or invoice.October 29, 2013 - I received a response email from Mr. **. He listed the additional service information that is required by Audi and told us that from now on we were to deal directly with Audi. The work order was not provided, nor was an invoice. October 30, 2013 I responded to his email and asked him again to provide the work order and invoice. I also asked him to provide the detail regarding how the car came to be towed. I received a response from him. It had the work order attached as well as the email that my son sent back in April to ask them to tear down the engine. The only detail provided regarding the vehicle pickup is:While we would have liked to contact you, we did not have any personal information of yours, Peter was our only contact. Because the car had been sitting on our lot for 4 months we found Audi Financial was the legal owner of the vehicle and contacted them. Due to privacy issues, they do not provide us with your personal information. 1 month later Audi Financial paid for and picked up the vehicle. As far as personal possessions that is something you will need to talk with Audi Financial about as they took possession of the vehicle.I contacted VW Credit following this email. According to them, Barrier contacted VW Credit in July about having the car picked up. This was shortly after the offer to buy the car by a service tech was received and ignored. They knew who the registered owner of the car was and made no attempt whatsoever to contact me about the situation. I contacted the Better Business Bureau and asked for the charges to be reversed from the account, reimbursed for the towing charges to bring my car home and the cost of my sons stolen possessions. They continue to say that it is not their problem.

I had the Lexus 430 and 450. Best cars I ever had owned. In 2012 I made a switch to the Audi A8L and had nothing but issues for 3 years. Called the corporate office and they offered me a large credit to switch to a 2015 Audi 8L. No difference with this car as it has been nothing but a lemon with constant issues. Now it is in the shop as the car turned off with driving on the road. (I had the same issue with the 2012 Audi A8.) Sam **

This is the worst car purchase I have ever made. The car is so small when there is another passenger in the car. I drove the 2017 Audi Q3, when I took a vacation. Could only fit 1 piece of luggage in the cargo area. The backseat is not roomy enough for a sardine. Horrible on gas. Can only use premium. I should have kept my Buick Enclave. That was a sweet ride!

I purchased a brand new Q5 in 2011, put down a nice $50,000, expected a drive that will perform as a luxury car and last as so BUT... The car consume oil like crazy, from day one I have to add oil on a weekly basis. Audi tested the car and said it’s normal. Yet I have 4 other cars some are even older than my Q5 but none of them need any oil in between services. After 109,000 miles the car needs 1.8 quarts of oil each 1000 miles - DO you know any car that performs as such? I dont. Luxury car that lasts 100,000 miles? Think carefully BEFORE you buy AUDI!!!

I initially bought an Audi because of their quality and excellent engineering. However, I dont believe I will ever purchase another automobile from this manufacturer again. At 60000 miles my MMI system experienced a complete failure. The Navigation display would not come up, the radio wouldnt work, the navigation system completely failed. I took the car to the dealer here in Denver and was told the 5F MMI component would have to be replaced. Cost of the part $2200, $400 for labor. To say the least this is outrageous. Needless to say I am done with Audi, they are obviously not the reliable luxury cars I thought they were. Save your money! Dont patronize.

My cars appearance is very nice. I got the color that I specified. The dash in my car looks more like black wood. It has a built in CD player, GPS navigation system and digital display. Its so cool and easy to read for mileage and gas. I had pin stripping put on mine. I also got the digital panel and voice activated GPS which I love as Im bad at directions. Its so helpful. You can also add a DVD player inside or internet. Size wise, I wanted more roomy model because I have long legs. My Audi can fit 3 in the front, but that is a little cramped for space and does not leave much legroom. But you can easily fit 3 in the back seat with lots of leg room, and still ride comfortably in the back.

Yes. Hello! I purchased an Audi 5 Quattro in August. Recently, I was ready to turn my vehicle on when I was terrified by a loud banging on the glass. I screamed, thinking someone was trying to break into the car. I called Audis national line, and was told that they knew of no such incidents. I called my dealer, who said it had had a couple of like reports, but no breakage. The dealer just called back to say it would need the car through the weekend to loosen and lower the moon roof, as that was Audis international fix, and, indeed, breakage has occurred on some vehicles. I love my car, but I am very concerned, as I bought the car, specifically, to safely transport my granddaughter. Should I be assured by the fix? Will it compromise my vehicle? Where is Audis recall? I am seeking a proactive v. reactive response. Thank you!

Audi 2007 a4 2.0 Engine Defects - I bought an Audi convertible and a SUV together. I use the old used SUV and love it, but my Audi I treated like a baby. Tons of maintenance and care. It had a recall and camshaft replacement. Then oil consumption/oil pressure problems. Then second camshaft replacement. Feel like I was lied to about my engine problems. Now I need new engine. Was told by a mechanic all the defects and recalls caused metal in engine and ruined my engine. He said its Audis fault.

Audi having very good models and variety is big! Got mine about three years ago and Im ready to get another one soon! On this time Im planning to get different color and model! Features are really good! Absolutely love them! Having Bluetooth, GPRS, and other cool features what I really love! If you want to ride a round really cool car then get Audi. I havent upgrade my car yet but Im really planning to because I have been visiting their website and there is bunch of stuff what I really really like! The car is also very big and very nice! Fits everybody and everyone really nicely in it! I having a big family and Im very satisfied! So its highly recommend!

I got my Q3 brand spankin new and for the first 2 years it was excellent. Now in my 3rd year, Ive had my vehicle serviced twice for rear-view camera malfunctions. Now, my vehicle wont turn on. Im stranded. I have what I suspect to be some sort of major computer malfunction because despite my turning the vehicle off, the radio turns on by itself and is what I suspect to be the reason why my battery has drained (and no, I never got the battery service light prior to this incident, in fact, I didnt get any service indicator lights). Once I miraculously got it started, the speedometer and computer mph reading defer by 25 mph - at a red light the computer reads Im going 25 mph. I also get the occasional TPMS on my dash and my tires are fine. This wouldve cost me a fortune if my vehicle werent still under warranty. Its only 3 years and 8 months old and has less than 42000 miles.

I have always believed in the Audi brand - the prestige of a German engineered vehicle was something I aspired to drive. Two years ago, my mother bought a new 2012 Q5. This was when I set my mind to buying my own Audi. A little over a year ago, I bought my first vehicle, a used 2010 A4. I could not have been more thrilled, and always offered to drive friends and family around, just to show off my new ride. From the moment I purchased my A4, all I could think about was buying the next Gen version or even the new A3 that I ogled over at the Detroit Auto Show. Unfortunately my perspective on the quality of an Audi built vehicle has changed entirely.My complaint is with Audi, not the dealership. My car has less than 100,000 miles on it and has a MAJOR engine failure outside of recall/warranty. For a car to need a camshaft and 2 cylinders replaced at 4 years old (amounting to $5,500-$9,000 in repairs) signals a defective engine, not bad luck. The car has never missed a service appointment. The entire situation is completely ridiculous.I will never purchase or do business with Audi again. The level of interest shown in my personal well-being and overall desire to do the right thing is mind-boggling, and I have never in my life seen such apathy from a company towards a customer with a major mechanical failure outside of their control. I had planned for this to be my first Audi. After this debacle it is definitely my last.

Audi service is wonderful and first rate until your car is out of warranty. Then it becomes very expensive to maintain. The car still handles well as holds its value but frequent repairs are needed and they are always costly.

2013 Audi A5 Convertible - Love this car! Great service from local Audi dealer.

2012 Audi S4 with NGY transmission (TSB issued by Audi). Vehicle has 69,000 miles. Driving in morning traffic and vehicle stops accelerating and all electronics go dead. Sitting in the middle of the freeway trying to get vehicle functioning. Restart it and vehicle flashes gearbox malfunction and stops accelerating about every mile. Not a fun experience on an LA freeway. Audi dealer says it needs a new transmission for $12,000. After the third call to Audi USA and being read the same canned speech the person tells me that it’s my problem and Audi will do nothing to help fix the car. I ask to speak to a manager and I’m told they do not participate in customer direct communications and they will not change the final decision.My conclusion is that Audi could care less about their customers and their cars are just plain junk. They look and drive nice but are complete electronic and mechanical disasters. This car and my 2012 A6 will be traded in and Audi can plan on me. Doing everything I can to spread the word about their poor customer service and poor quality.

I purchased my first Audi A6 in May of 2018. It was a brand new 2018. I noticed two bubbles protruding from the right rear door and paint peeling beneath it along the internal surface structure. I called Audi and sent numerous pictures. I told them to take the car back and that I wanted a replacement. They refused to give me another car after it was determined that it was indeed a manufacturers defect. I was given two choices by them, to sue or get it fixed. I did not have the money to get an attorney so I was forced to fix a new car that was sold to me with defects. I will never again buy another Audi. Audi USA is horrible! The customer advocates are a joke. This is the worst experience I have ever had with buying a new car. Audi does not believe in Customer satisfaction.

Car looks great and modern in every model. It doesnt look outdated or ugly and I would recommend. The colors dont make it look tacky or cheap. The shiny sleek exterior is reflective upon my money spent. The cost of buying this car is rather high and the look should appear to be classy as well. I thought it was great that this car had a variety of customizations and personalizations that fit my needs and wants. I believe that they met every standard I had set. The car does fit five people but Ive managed to fit six. I think that it does offer more space than what it seems to be. Everybody is comfortable and happy regardless.

We purchased a very clean, well maintained, used Audi A4 3.0 CVT with only 26,000 miles on it from a Range Rover/Audi dealer for our daughter as she went off to college in 2010. We had planned this car, being German built with Innovation through Technology to last her until she graduated and was able to get her first job. The Audi was serviced on a regular basis, then at 42,000 miles the transmission started acting up. After numerous trips to dealer and mechanics, the news was the transmission was shot and it would take $8,500 to repair/replace. The Audi at 48,000 miles is now a parked. A worthless hulk of nuts & bolts. After countless calls with Audi America, polite lip service with no results. We were extremely disappointed to find that Audi America simply does not stand behind their brand.Upon further research, discovered there was a class action suit to a poor design on the CVT Automatic Transmission, which accused Audi of concealing problems from consumers. Audi denied allegations but agreed to reimburse some customers...mmm. An indirect admission? We unfortunately discovered this settlement too late in the process as a result of no communication or proactive involvement by Audi. We have no recourse on our initial investment which equaled to 1/2 years of college tuition. Although my daughter did enjoy her 3 1/2 years driving an Audi at college, the reliability and disappointment by Audi America not supporting their Audi brand will forever taint all of us. Audi will be viewed as the inferior German car that cant be trusted.Closing note: Daughter is about to graduate college and she is considering her purchase on a new car when she starts her job. Her final will not include Audi, but a more respective brand this time around; BMW, Mercedes Benz, Mini, Lexus? We, our friends and anyone else we come across who may be interested in an Audi, will certainly hear the story of our college student deceived by Audis Truth in Engineering. No such thing!

We bought Audi Q5 2015 last year and we noticed as we turn on the AC a very strong bad smell comes out at the AC. First maintenance was done last June and they check it out with no resolution? But after weeks it came back again. We took it back and its been 3 weeks at Audi service. Hoping that they fixed the problem. My wife is not comfortable to turn the AC on because of the moldy smell. Anyone experienced with the same problem? U.S car products had corrected this problem with R134 by adding enhancement to dry out moisture build in to the condenser/air conditioning.

I bought a A4 Quattro, manual transmission, new in January of 2012 from Hiley Audi in Huntsville, Alabama. The vehicle has had the water pump and one injector replaced under warranty and the PCV valve, various modules and gaskets O rings and other items replaced at my expense as well as the shocks that were leaking more oil than the EXXON Valdez. All of this occurred after the car was barely out of warranty. The service department has actually been quite good at diagnosing the problems associated with the vehicle however the expense of having those issues rectified is prohibitive.Now with a little over 100k miles on the car, its burning a quart of oil every 600 miles. No one at Audi notified me about the class action suit on these engines for excessive oil consumption however they did notify me of the extended warranty on the cam chain tensioner which after requesting the replacement they refused to repair even while the car was still under warranty! In short, Im stuck with $6K repair bill for replacing this dog of an engine. The people that work at Audi can only be as good as the management team and in short, the management team at Hiley as well as Audi of America are terrible.On a side note, I have an ACURA RSX that I bought new in 2003 with 200k miles on the odometer that doesnt use a drop of oil and a 1997 BMW 318is with a 168K on the clock that doesnt use any oil either. Basically Audi sells cars that are throwaways after 100,000 miles. In short, if you expect Hiley or Audi of America to stand behind their products, you will be sorely disappointed.

I ended up removing my car from the Audi in Orland Park, IL and taking it to another Audi location. The new robot technology was used to diagnose the cause of engine failure. I provided Audi with receipts where all the maintenance was completed in accordance to their recommendations. They forwarded all document to Audi headquarters. After a few day Audi accepted responsibility for my engine failure and they will be repairing it. Thanks Audi for your honesty.

I have an Audi A4. My favorite part is how well it handles in the inclement weather of the Northeastern U.S. I have great experience with aftercare and always am taken care of in service. I do not think I will be able to own another brand/make after the great experience I have had with my Audi! The in car Wifi is especially great for working in my vehicle and being always on the go. :)

I have a 2014 Audi Q5 and recently for no reason whatsoever, the power steering failed and nearly caused an accident. I mentioned it to my local Audi service department and had them look at it while it was in for 3 other recalls. They agreed that the power steering was not responding and it would have to be replaced. I explained to them that the car is barely driven and has never been in an accident. And I find it unacceptable that a car company that has built a reputation on handling and drivability would have a complete steering failure at 40k miles which they informed me is just out of warranty. I was told at my local Audi dealership that It would have to be paid for out of pocket so I called Audi customer support. This was over 2 weeks ago and since then I have gotten no clear information on the issue. I have been through 3 customer service reps and they have changed stories multiple times. The second to last time they informed me that there was a program that the local Audi dealership has to help in situations like this. So I went back to Audi only to find out that they have no such program and they werent even told about this from the customer service rep. I was supposed to receive an answer almost a week ago and it keeps getting pushed off. At this point I still can not drive the car or else risk getting into a serious accident. I also want to point out that I did research and found out that the SQ5 version of this Audi has a recall on the same issue. I further researched it thinking that the steering system was different only to find out it is the same part number. This is clearly a defect and Audi should be responsible for fixing it. I cant even get a clear answer as to what it would cost since the dealership has changed the price on me multiple times. At this point the car cant be driven and I dont see why I would need to spend up to $3,500 to replace the entire power steering rack on a car with low miles that has been well taken care of. I also dont trust the service department at my local Audi since they informed me that my brakes and rotors need to be changed yet I just had them done about 1,500 miles ago. I am at a loss with Audi and just want the steering replaced so I can safely trade this in on a different brand vehicle or sell it out right. I dont feel safe driving it and I wouldnt want to sell it to someone else as is. If this car is driven it will cause a severe accident.

I cannot find the words how unhappy we are with the customer service from Audi Financial services. Its mind boggling how a luxury automaker offers such a poor customer service experience from their financial services team. I was told that the only way to set-up auto pay for my lease was to call your 800 number for Audi financial services. After waiting on hold over 30 minutes I was cut off. I called back again and again with hold times so long it was extremely frustrating that it could take so long to get thru to a live person. Finally, after much wasted time, I reached an Audi financial services rep who sent me an Audi form which I completed. It included our correct checking account number and banking details so we could set-up a recurring automated monthly deduction from our checking account.It took many attempts to contact Audi Financial Services again to confirm Auto pay was set up which was a timely process since there was not a e-mail or internal confirmation of the payment details. Its extremely difficult to get a live person on the phone and your hold time are so long. Finally got Audi to confirm all was set up. Again after much time got confirmation auto pay also set up.I then received a past due statement, so again after so much time on hold, rep said I gave Audi incorrect checking account # so our monthly bill was not processed and we were past due on our account. Audi rep told me this was my mistake since I gave Audi incorrect checking account # even though I explained to Audi rep again that our Auto pay form went through with no issues on first payment. This went on and on, with no one from organization even thinking to check first to make sure that there was no mistake was on their end, before taking up much of my time to prove it.Finally, Audi rep admitted that they made a mistake and must have keyed in an incorrect account # different than the number on the form I provided for auto pay. They told me they would process it with correct # and assured me this would not happen again. Unfortunately, last week I again received another past due statement after I was assured this would not occur again. After spending a lot of time again trying to get thru to a person at customer service number, a rep said someone would call me back. Again, no one did or ever has as they promised they would. Since I got our first Audi, each month I spend so much time on the phone trying to have Audi employees careless mistakes rectified and there is no other phone number or higher level person to contact. I am left with the Financial Services 800 number and long hold times each time I am forced to make a call.Never have I ever experienced such horrible customer service with any company as Audi and been so unhappy with a product as I have been with Audi. Its shocking the lack of care with employees have for customer service, not to mention the on-going monthly headaches I have had due to Audi Financial Services incompetence.We have bought many luxury cars over the years. All offer good customer service. Those companies do what they say they will do. Its easy getting ahold of customer service with their 800 number and there are no issues with auto payment set-up or execution. It takes a lifetime to build a reputation (as Audi should know and recognize historically) and only a few minutes to lose it. Each month I waste so much time trying to correct their incompetent mistakes which still has not got resolved. I also told Aud I would like to return both cars to them since can not get issues resolved, no one cares and no one ever calls back as they promise they would.

Audi has many variations in model. I had a station wagon with turbo and was very pleased with performance when it actually worked and ran. I was loaned the Audi midsize suv or crossover by the dealership whenever I did need repairs done. And was very pleased with the performance on that car as well. Appearance is the one thing Audi has absolutely perfected. The features regarding interior and driving additions were extremely luxurious. Even more so than any other German car Ive ever driven. My car was very pimped. Also, it held four passengers just fine. However five was a bit too cramped and the back seat did not seem to have much leg room. I firmly believe they could adjust the A4 wagon by adding space for longer legged back seat passengers.

I really dont know where to start. I can fill pages and pages showing what bad company I trusted when I bought an Audi Q5. The car is extremely bad, no quality at all. Many problems with the gearbox, the breaks squeaking, steering wheel making bad jerking movements, and the list goes on. But what is really the worst is not the extremely bad quality of the car but the unbelievably bad service. I never took my car to the Audi dealer and they actually knew what was the problem. It stayed one time a full month at the dealer and they were not able to know what was the problem.Now I am facing a problem with the ignition, they told me we need to update the software and we need to get the software from Dubai and I have been waiting for that for a month now and still nothing. Very bad car, extremely bad service and dealing with the Audi people is like dealing with crooked con experts. My car is by the way only at 40000 Km and I hate it already so much. My advice to all: DO NOT EVEN THINK OF BUYING AN AUDI.

I leased an Audi A6 and turned it in one month early pull ahead lease for S5. Don’t get me wrong I love the actual car but the service has been a nightmare. Charging me so much money 5 months after I turned the car in. Trying to charge for excise tax that I paid but they applied to the actual car payments. In doing so when I did pull ahead deal instead of it looking like I had a car payment left it looked like I owed excise tax. After many calls and hours of my life I’ll never get back they acted like they figured it out. I made a pay off turn in settlement for the extra miles and thought it was over. Then I get a bill for excise tax in the mail. When I try to explain to the specific department they tell me they just received this bill from my city. I called the clerks office and they told me the excise tax for the A6 was sent in April 2018 and they are trying to make me pay it in April 2019. They lied over and over and after making the previous settlement and really still trying to collect excise tax I already paid them. Now I have to spend all kinds of time trying to get this dealt with, and no one will just make good on it. I was told BMW service is phenomenal... And I honestly wish I leased with someone else. Lesson learned... Never again.

I would like to bring your attention this issue, hopefully I can gain support to have this issue resolved. Hopefully someone that actually cares about the Audi brand and their promise of excellent after sales services contacts me. My details are on the Audi system. I bought the car brand new from Audi in November 2011. On the 3rd day I had a serious clutch shudder and was informed Audi where I have always taken my car, that it was due to my driving style. I took the car in 40 times to the dealership (as per my tracker records 0) in total to have the clutch issue address, gearbox issue and oil consumption issue, and kept getting told there was no issue. Eventually after almost having numerous accidents due to the inability to put off from robots and standing starts, I went to Audi and offered to pay to have them remove my gearbox and clutch to find the issue at my own expense and only then did they drop the gearbox and clutch, only then did they pick-up. I quote that my clutch was worn. This statement does not make sense as I have been experiencing this since day 3 after receiving my brand new car and I believe the statement made that it was my drive style was a lie. This process took almost 4 years. They informed me that my model does not actually have any sensors to pick up this issue, it is a manual. So I dont know how they could tell me that no issue was found.At 8000 km they change a major gear part in my gearbox and I was not informed of this nor was I allow to request a fix, replacement or repair. Most recently, my cars ecu unit on the steering wheel was showing errors on my dashboard. Audi Burma stated that they could find no evidence of this, even after a I showed them a video of the issue. Nor did they inform me to be careful as this affects my abs, which put my life in danger. On the evening that I collected my car from Audi which they had for a week, I notice a loud knocking noise on my front suspension. I took the car to Audi as no longer trusted that Audi branch they found my steering arms were damaged, required replacement. I was informed by that they were so warm I could have had a serious accident had I continued to drive. So this car was release by the dealership and no any quality check done is beyond me so this is the third time Audi has put my life as risk.I have proof that my car was at the dealership 40 times in four years yet there are only 8 job cards created, no explain has been offered for this nor after at least 30 requests to have the original job cards, nothing has been forth coming. During this period I had informed the dealership of excessive high oil usage starting in early 2014. They ran test (so they told me) but refused to show me the results and said there was no issue. I took my car to a different dealership, they ran the same tests and found that indeed my car was using an excess amount of oil and recommend that my engine be rebuilt as per Audi technical papers. This test was done 4 weeks prior to my maintenance plan running out. Now the dealership refuses to rebuild my car and has delayed the whole process till after my maintenance has expired. When I query this, they say Sorry your car is out of maintenance plan and I must pay for the repair.Audi customer care in south Africa has been informed of all these issue and have all the recordings of the conversations, yet they will not do anything to assist me. I was promised a meeting with the regional after sales manager. He contacted the branch and then refused to meet with me. So clearly if a customer complains they simply ban you from the premises and then hope you will go away. I have this in an office letter from Audi customer services. I have never in my life ever heard of this happening to anyone. Currently I still have a broken gearbox which was first reported to Audi in 2013 and excessive oil usage problems. Therefore, I ask that someone with authority get involved as the customer service department refuses to supply me with management contact details and messages left for customer service manager go unreturned.

First I purchased a pre-owned vehicle 2015 Audi A3 motor 1.8. I custom made a few thing. Wanted to make a big purchase my dream car the luxury car that I wanted, on 3/31/18. Now after one year and 8 months my engine literally broke in pieces, I was driving and my car was not heating up but I noticed that it was losing power while I was driving. I worked in a dealership so I have a lot of knowledge about cars. I got out and I see pieces of the engine everywhere. I was 3 away from home. Call the dealership. They tell me that is no warranty. My car has only 38,000 miles. Im still making payments. When I purchase they said my power train is cover until 50,000. I call Audi 1800 number. Also tell me is not cover. So I had to paid $450 dollars of towing the car back home. Now they said for me to tow the car to South Audi in Orlando which is $150.00 more plus for me to paid $190 diagnostic and I call warranty they said contact the dealer. Im so disappointed, I really thought I was buying a durable car. Im a person that take care the vehicle. I have all my maintenance up to date. Always check the fluid. How can they not help me with nothing. So Im paying a vehicle that is sitting in my garage. Be careful what you buying. Im sure this engine had factory defects. So disappointed.

Bought a used (but looked like-new) 2004 Audi A4 1.8T. It had 82k miles on it from the previous owner of 10 years. No accidents, what could go wrong? Seemed like a diamond in the rough. Carfax said it never had major repairs done to it whatsoever. Seriously good deal right? Wrong. The dealers had left the car light on and blamed the last owner for making it a problem and having to change the battery. Dealers said theyd replace the battery before they sold it to me. Okay. Bought it, picked it up, went home. It sat there. Few days later? Dead car. Called the dealers, had them tow the car, sat in their off-the-map shop for 4 days with no communication because the mechanic was too busy and sounded annoyed the one time I tried to get in touch.It finally came home to me, only to find a scratched side mirror that wasnt there before (I have picture proof) and a check engine light. Next few days - dead again. Battery was fine, its something electrical. This is a good a time as any to mention that the car is completely automatic and locks everything. Can hardly get into the drivers side, all other doors are locked, trunk is locked, no real locks inside or key hole for truck, nope. All automatic. Huge hassle. Im getting a refund. Its more money than its worth. NEVER AGAIN.

Having decided on the new Audi A3, the experience was marred by a sales professional who repeatedly did not return calls and told me make sure I rated him as extremely satisfied when he only had to take down my order details. The first years servicing was included in the price but we were still charged for it and only after 4 attempts was this resolved. The services manager never called back the first time and the 2nd and 3rd times promised to do refund the charge but didnt. It was only when we escalated the issue that we were refunded. Totally inconsistent with Audis brand. Not buying an Audi again.

We own an Audi A4, and loving it. The car was serviced regularly at Pacific Audi. The only problem we experienced was with the oil consumption, it took up oil like we have never seen in any car before. We complained a few times before warranty was up, but nothing was done. When we elevate our complaint (after warranty period), this is what Pacific Audi Svc folks told us because we waited too long, i.e. post warranty period, it will cost $500+ to do the oil consumption test, and if our car needs to have the piston replaced it will cost about $10K - $15K. We were livid. We took the car to Long Beach AUDI for 2nd option again. Our Audi A4 is a great car, handling is great. We are actually considering another Audi. We will NEVER return to PACIFIC AUDI again to buy or to have our car serviced. They always tried to gauge us. There was always a problem, if not one thing its another. We had to bring it to our mechanic for a 2nd opinion because we dont trust them, this time we took it to Long Beach AUDI. Read more if you want to know how much Long Beach AUDI charged us to fix the oil problem.

Car started burning oil at 95,000 miles. Dealer says they have never heard of the problem (but this is obviously not true because there are online complaints on this very issue). We usually keep our cars 150,00 miles and have done all the required maintenance and repairs (by the local dealer). Selling the car - wont buy another Audi. Very disappointed in Audi. They should do a recall and fix these problems.

Long term Audi owner, six different models over 20 years and now having issues with burning oil and flat tires and bent rims (2013 A5). Dealer trying to deal with issue but Audi Canada, or whatever third party company represent them in Canada, are incredibly difficult to deal with. Stonewalling and reading from the same old manual of trying to get the customer off the phone with no opportunity to escalate call. No contact info provided for Audi Canada management including the office of the president, as if they were in a bunker somewhere in Germany. Appalling attitude and no resolution. This will be the last Audi I buy or lease because of the arrogant attitude.

PSA: BUYERS BEWARE - My 2013 Audi Q5 began having issues at 82,000 miles. It has an oil consumption problem (sound familiar) that makes it a hazard to drive. I stopped using Audi North Austin a while back when they treated me poorly (scheduling, follow up, getting my vehicles service done on time). I used South Austin for a while until the same issues began (although I have never fought them on their overpriced non-sense). I did start taking it somewhere else however, when Audi wanted 4x more for my breaks. My vehicle has been at Audi South Austin for over 3 week now, because they want $6000 to fix it. I tried working with Audi USA when the issue began in August due to recommendation by my current garage. The representative that helped, seemed great, but my case got closed until the oil consumption part 2 test. When I went to reopen it Audi USA was a whole different thing. Since then, I have emailed, called, and initiated everything. Customer service has been exceptionally poor, and some even flat out rude. My vehicle is not under warranty, I purchased it from a private party, and I serviced it elsewhere. All things I understand are not ideal in Audis eyes, however the exceptionally poor customer service and that I could provide ALL of those records, and that this has been an issue in the past with Audi USA vehicles (although theyre stance is this is just a coincidence because its not the same one from the class action suit) is why Im putting this out there. This isnt really me, but I feel cheated and taken advantage of and I think Audi USA should hear about how theyre putting people out, and I think people should know how Audi USA is doing people. Again, buyers beware, especially 3rd party. They dont care. Even if its your safety.

I have a new 2017 Q7 Premium, 3500 miles. When pulling away from a stop sign or stop light, the engine pauses from time to time. So much so, that once in a while, it can be a safety hazard with oncoming traffic. Also, the GPS system works sometimes, and most of the time the routes are completely crazy, taking me 100s of miles out of the way of my destination. My car has been at the dealership for 5 days now, and they called yesterday to inform me that the pause is inherent to the vehicle, just get used to it! As for the GPS, corporate office knows it doesnt work, and they may or may not try and fix it?? So, this vehicle costs a pretty penny, but aint worth it. Im offering to leave it on their lot and walk away if I can have my money back??

For many months I’ve had issues with the Audi website. Trying to pay my car payment online is a hassle and becomes a giant waste of time each month. The online financial services portal on their website always has issues and makes it impossible to make your payment online without calling customer service. When you try to get a hold of anyone through the phone whether it’s Audi or Audi Financial there’s an extremely long hold time, and if you take advantage of the “call back” option they have you may be able to get a call back days or even weeks later in some of my personal experiences. As I’m writing this review this issue still has not been resolved. If you are looking to finance your vehicle through Audi Financial, or care about having a good customer service experience I would highly suggest you rethink choosing Audi. So far I have enjoyed my vehicle and haven’t had any issues as a first time Audi owner, but this customer service experience will definitely be a huge part of any future decision I may make about purchasing a vehicle through Audi. Customer service and online ease of use go hand in hand with a quality vehicle, especially when it’s a luxury brand.

There are lots of cars to select from. For example, cars range from SUVs to Sports Vehicles, like the Audi R8. Another very good vehicle to purchase would be the Q7. That SUV has everything a family needs to travel and not only is it good for traveling, it is very elegant too. All Audis offer all the newest and best technology up to date. They all have navigation, Bluetooth, etc. Most of the SUVs have sun roofs too. They are very beautiful from the inside and out. You can choose from no features, to all features. It gives you a wide option to personalize and and upgrade your vehicle. Another thing is that to upgrade it is very reasonable prices. The passenger capacity is also amazing. It has a very roomy passenger seat and backseat in the Audi Q7 and it still has lots of room in the trunk.

My prepaid lease on my 2017 Audi A8L was expiring. I did not receive any communication from Audi Financial that I was welcome to lease another Audi. All that I received were emails and phone calls from Audis contractor wanting to inspect my vehicle before the lease expired. When I called my otherwise good local dealer for help/advice, I was told to call Audi Financial. There is no communication between Audi Financial and the dealer. I called Audi Financial about purchasing the A8L, and was promised a mailed package that I could complete. I never received the package. It became obvious that Audi did not want to take the effort to keep me as a customer. I sold the car to Carmax for a small profit, and bought a BMW 7 series. I will not buy another Audi.

I purchased a 2003 A4 Audi in 2007. On its first year, the engine and the radiator leaked, the engine bolts broke, the front axle cracked and the computer never works correctly. Also, the interior items were busted and the alarm died. I spent more on repairs than the car’s worth. When I contacted Audi of America, they did not respond to me.Sonnen is just as bad. They have very poor customer service and they lie about parts they say they fixed, with which I have proof. The whole experience with this car has been a nightmare as there is always something wrong with it. I have barely driven it.

Audi Midtown Toronto (Agincourt Autohaus). I have a regular service (odometer 118364) at Audi Midtown Toronto on Sept 01, 2011 and mentioned there is a vibration at front wheel during acceleration (all season tire). After service, the technician told me that should be the tire problem and charged $21+tax. On Sept 29, 2011, I rescheduled for service of vibration at front wheel because it still happened (change to snow tire). After service, the technician told me he didnt feel anything and charged $31.50+tax. On Oct 11, 2011, I rescheduled service again of vibration at front wheel because it still happened and the technician told me he didnt feel anything. Maybe the floor mat? On Nov 29, 2011, it brought up the same problem again. This time the foreman told me the same store didnt feel anything, it may be the floor mat. On Dec 13, 2011, it brought up the same problem again and I drove to show the foreman whats going on and told him not the tire or floor mat problem. At the time, the foreman felt the vibration at front wheel during acceleration and rescheduled on Dec 16, 2011 for check up again. After check up, he told me he didnt feel anything. It may be the floor mat? So I have to bring this problem to Audi Uptown on Dec 20, 2011 and schedule service on Jan 06, 2011. Finally, they found out the drive shaft problem and told me its under warranty. After job was done, suddenly they told me that this part is not under warranty. They did it before (on Feb 02, 2011 and Mar 03, 2011) and I needed to pay for parts and labor of $982.5 +tax. I told them this case and brought up on Sept 01, 2011 at Audi Midtown Toronto (Agincourt Autohaus) and I will talk to them should it be under warranty period. On Jan 9, 2011, I met up with Audi Midtown Toronto (Agincourt Autohaus) the service manager, Rolf ***. He told me that from the past two times, if CV boot is broken that can cause. This happened on May 13, 2010 and Sept 01, 2011. What? Same side broken twice in 2 years. What kind of material are your parts using? (Because still in warranty period odometer 118364 Sept 01, 2011) Is that easy to damage the drive shaft even the CV boot broken? I pay almost $50k for Audi. Why are the parts (CV boot, drive shaft and even the engine) easily broken? I should post this case to public and let people know about my case. It is below todays requirement and service standard. I am very disappointed because of Audi Midtown Torontos (Agincourt Autohaus) mistake (in five times visit. I have all service date and time in my email). The drive shaft can be replaced under warranty. The other thing was the wrong CV boot (left side) was broken two times (May 13, 2010 and Sept 01, 2011. It looks like its very easily broken) and why they didnt find this problem (drive shaft vibration) when they replace the CV boot at the same time? It looks like he wants to make stories to cover their mistake?

My new Audi required a tow to Ft Worth from Abilene (2 Hours) because of engine failure. The service department could not figure it out and ordered a new engine form Germany. 4 weeks later it finally comes in and I am left with no car for 4 weeks and Audi Ft. Worth really does not care. Then they need me to drive up to Ft Worth to pick up the car. I do get them to deliver it. One week later the transmission is slipping and ** service manager assures me it is in my head and the car is meant to slip. They would work me in in 2-3 weeks if I insisted on coming in. I drive 6 hours to Houston Audi who got me right in and found that the bolts were not tight on the new engine and was causing the slippage. Ft Worth Audit won’t answer their phone and take appointments only weeks in advance. ** is useless.

I purchased my 2012 Audi TT used with approximately 7,000 miles on it. I drive the car regularly without any issue and am currently at 38,000 miles. One day the car stopped operating properly and was towed to the Sewickley Audi Dealership, a certified Audi Dealership. After various diagnosis, the service department contacted me to inform me that the car will need an entirely new engine! I was shocked. Although the car was a 2012, the mileage was relatively low for needing an entire new engine. A car should not age because an owner did not drive it year round (which is likely what the original owner did).Audi USA and the dealership offered to covered 75% of the cost of the new engine and the repair because the warranty had expired 1.5 months ago. I was very disappointed in this. I still cannot believe that a car with 38,000 miles could possibly need a new engine. With no other option, I paid for 25% of the repair at $2,500. I will never buy another Audi.

I suggest you dont buy an Audi vehicle. My wife and I were both Audi people. She drives a 2015 Audi Q5 and I have a fully loaded 2014 A6. Both vehicles have had their maintenance done at the dealership. We just had to pay to have her pistons replaced on her Q5 due to the oil consumption issue (Google it). They have known about this defect and have settled a class action suit on earlier models. Rather than fix the problem, they are taking the position that oil consumption is normal and they have noted as such in their owners manual. My wife was at the point where we had to add oil every other week. The repair was over 4K. I am at the point where I am adding oil to my A6 although much less frequently but I am concerned about what is going on in the engine.I feel Audi is not standing behind their product. For the amount of money we paid for these vehicles, these engines should last longer. The maintenance on these vehicles is not cheap. To have an engine need that kind of repair after 5 years is ridiculous in this day and age. For it to be a common problem where they have a specific oil consumption test protocol at the dealership just shows you how common this is. I am sure it would be a huge expense for them to admit fault and resolve these issues. They have been fined for lying about issues with their diesel engines and they simply cant be trusted.So as much as we loved our vehicles, we are done with Audi. We will never own Audis again and our next cars will be something more reliable from a more reputable manufacturer. Not only are we sharing our story on multiple forums, we are telling all of our friends and co-workers about our experience with Audi. I am certain they have lost way more than the 4K it would have cost to cover the repair on my wifes Q5.

I first purchased this vehicle in December 2016. After having the vehicle for a couple of days we noticed that the car jolts forward on the initial start daily. This is a rather aggressive jolt and is not unnoticeable. We contacted the dealership immediately and they stated that it was likely because it was cold outside. Of course come spring the issue remains and we take the vehicle in for service. The dealership claimed to have re-calibrated the transmission and sent the car home. There was no change and the issue remained. Long story short they eventually replaced the transmission and yet the problem remains. The dealership is stumped and claim that they have switched the parts with another Q5 and it also has the issue so the problem is now common to most Q5s so there is nothing wrong with the vehicle and I should come pick it up. Unsatisfied with this response I met with the sales guy who originally sold the vehicle. There is now depreciation on the vehicle and I would be at a loss of $12,000 if I opted to trade the car in. I contacted Audi Canada who investigated the complaint and are now siding with the dealership that this is common with Q5s. There is nothing to be done!! I could of course contact another dealership to see if they had other suggestions... huh?? This is of course after Audi Canada has spent almost $20,000 to repair the problem. One would think that they would have all known it was a common problem before spending all this time and money. Be forewarned anyone looking to purchase a Q5 - this is a common issue that cant be rectified so if you dont enjoy a sudden jolt each day you start your car you might want to stay clear of this purchase.

When my car, 2009 Audi A4 Avant, failed, I had to get the RAC to examine the problem and eventually take it to the Audi dealer I bought it from some eight months earlier. Apparently, through me placing a case in the not-so-robust boot which I couldnt know about, it had bent the lip near the seal which would then allow water to access the boot. This is where it really becomes a problem. You have no way of knowing this is happening so this water will build up until it then damages the electrical equipment in your boot.Audi will then give you an incredible £10k bill to replace key electrical items which are unsealed within the boot. Part of the labor bill is at £120/hour. They only provide you with a temporary car once you have complained directly to their MD. They completely ignore the important safety issue that you are unaware of this problem until its too late and that the electrical equipment situated in the boot that can fail through water are lights and brakes. Im very unhappy around with this saga and feel other manufacturers would treat me better.

Audi Financial Services is the weakest link in your organization, and needs fixing. First, I explored purchasing my Audi A8L at the end of my lease. The forms were to be mailed to me, but I never received them. Second, I then explored selling the car to CarMax, and received a purchase quote of $54,022 on September 29, good through October 6.Third, on October 1, I asked Audi about a 1-month lease extension, gave my credit card information, but when told of the amount ($2,164.42), I canceled the request at once. Your agent didn’t cancel as I asked. I’m now disputing that amount on my credit card. Fourth, when I tried to sell the car to Carmax on October 5, Audi sent another purchase quote — adding more than $4,270. I refused this exorbitant second quote, as I was within the time parameters of the first quote. After five hours of conversations with Audi agents in three states, Audi agreed to stand by the original purchase quote. During those five hours, however, I was often faced with “waiting for the next available agent” up to 20 minutes, voicemails, and agents who could not make decisions and passed me off to others. I needed one agent who could respond quickly and make a prompt decision. This litany of poor customer service is abysmal and unworthy of Audi.

Bought my first Audi 3 weeks ago. First day I couldn’t log in to access my car. I called customer service and email them numerous times and no one has been able to fix or provide status. Audi has the worst customer service in the world, DO NOT BUY an Audi.

I purchased my Audi S7 as a CPO at 49000 miles. The moment I received the car I noticed it had unusual shifting between 1st and 2nd gear, and how it behaves with just stop and go movement. It would be worst in stop and go traffic where the transmission would make a clunky noise and could be felt under the floor. So far they’ve updated ECM and Transmission Software, replaced Mechatronics, replaced multiple motor mounts and control arms ball joints etc, replaced weeping coolant and transmission fluid lines... and after being the 6th week in the shop currently they will replace the Dual Clutch and hope this solves the problem. This has already been my 4th time in the shop and the car has now spent over 60 days in the shop for the same issue. I’m even hesitant to take the car back anymore knowing how hard it was to battle a transmission problem from the start. It’s unfortunate all Techs only look for Fault Codes on a Computer when the problem can be a caused by a mechanical failure. At the end of the day, it’s not a shop foreman’s car, and he will never feel what you feel with the vehicle.

I purchased a 2011 A4 from Day Automotive in Pittsburgh. The car had just over 33k on it when purchased. Although the car was a certified pre-owned they had not performed the 35k maintenance on the car. Less than a month later they charged $450 for the 35k maintenance. I have been driving the car long distances between Pittsburgh and Chicago on a bi-weekly basis and other than having to watch the oil and add every 1500 miles the car has operated flawlessly. I like the quattro in the snow. I am concerned though about the reliability of the vehicle and will be trading it for a Chevy Cruise first chance that I get. My experience has been that GM dealers stand behind their products.

Audi provides cars that meet the requirements for most people. They offer smaller vehicles such as the A3 and A4 that would be suitable for people looking for a luxury vehicle but who are budget conscious or live in a busy city with limited parking. They have the A5 and A6 for the midrange. If you are looking for a fully loaded full size sedan there is the A8 and S8 (more sporty). If you are into sports cars there is the R8. Audi also offers attractive vehicles. Their vehicles have classy styling and clean lines. They offer sporty options and their new vehicles feature full led headlights which is a great improvement over the old halogen lights. Also, Audi offers several color options and multiple trim options. Most people can find something that would suit their style; however, individuals looking for a clearly unique style or appearance might be a little disappointed. They have options in the different car size classes. Generally the vehicles are spacious and accommodating. The smaller vehicles will easily accommodate 4 adults with maybe a child in the middle in the back. Larger vehicles such as the A8 will easily and comfortably accommodate 5 adults.

Audi TT transmission failure after only 7500 miles. Eighteen days in the shop to repair. While there, the dealer scratched my pristine car and drove it through paint, which covered the wheels, wheel wells and much of the car and then denied they did so to escape liability. The service manager lacks tact and credence and was quite combative. Stay away from this dealership! Audi customer care is a contradiction in terms.

I brought my 2006 Audi A6 to Herb Chambers Audi in Burlington, MA for an oil change. After the oil was changed the dealership refused to reset the Service Display Indicator to Zero. I was told by the service department that the Service Display Indicator refers to major service only and does not refer to an oil service.Other Audi dealerships have reset the SDI to zero and after one year or 10,000 miles, a warning is displayed indicating that the oil must be changed. Be forewarned that Herb Chambers Audi in Burlington, MA does not properly service the Audi automobiles and they are very expensive.

I love the vehicle. Ive been a sports car owner for years and wasnt certain how Id like an SUV. This has the luxury features I wanted while giving me the space of an SUV. I would certainly recommend it.

2011 Audi Q5 - Really disappointed with this car. The oil consumption is crazy and because I started to have issues with the consumption after 2015 but even though the class action lawsuit was settled, I am now not qualified to get my oil issue fixed because I am past the date and the mileage is over 80,000. Really disappointed that Audi is handling these cases so poorly even though it is clearly their manufacturing error! Horrible customer service.

In 2007, I purchased a 2003 Audi convertible A4 - 3.0. A few months after purchasing the car with 40,000 miles on the car and 1 month after the warranty expired, the CVT transmission went out. I contacted the local Audi dealer after a lot of wrangling the dealer reluctantly advised Audi would help me with 50% of the repair cost. My portion of this bill was $2,800. 40,500 miles after the transmission was replaced, I need yet another transmission. I called the local Audi dealer and was told that they warrant these transmissions for only 1 year. I asked if Audi would cover a portion of the cost of another transmission and he said no. I called the Audi headquarters and again was told that they only guaranteed the transmissions for 1 year. The lady I spoke with told me that they covered my first transmission replacement at 75% of the cost (I was told 50% by the dealership) and by my calculations, if they covered 75%, then the replacement transmission cost was in the range of $11,200! Bottom line: Audi has a faulty CVT transmission and they should back their product. I realize nothing last forever, but three transmissions within 80,500 miles is ridiculous!

I continue to search for an affordable solution for my once beautiful Audi A4 under 100k miles as of today. The topcoat split open and the entire car looks like a jigsaw puzzle. Audi offers no help; no solution. The fix for me would be circa $1K. What could that possible mean to a rich organization like Audi. For me, however, because Im now retired, its not an option. If youre buying a pretty auto for the long haul, skip Audi... it peels.

Bought a new Audi Q7 from this dealer 5/19/17. I am 55 years old and a professional in my field and felt like it was time for my first luxury vehicle. I did my homework and knew I wanted a luxury SUV. My choices came down to Audi, Volvo + BMW. I choose the Audi Q7 2.0 Premium Plus Package. Seemed like a wonderful car.... Fast forward to 3/11/20 without any warning the engine blows a rod through the engine block. The car has 85,375 miles on it and has been properly serviced on oil changes (every 10,000 miles). I go out of my way to take care of my vehicles with proper maintenance. I take it to nearest Audi dealership (Ontario) for repair/answers on why this happened. They suggest it be turned over to Audi (Corp.) for a claim. I also called Audi (Riverside) and the man that sold me the car (Dan) was no longer there, but once they heard I had started a claim with Audi (Corp.) they said there was not much more they could do for me. Audi (Ontario) offered me 20% off what is now going to be an engine replacement. My talks with Audi (Corp.) was insulting to me.....absolutely no help. They went through the motions of taking a report, but at the end of the day did absolutely nothing to stand behind their name on what has to be a wrong situation for this to happen. When I asked why they would not do more or stand behind what feels so wrong to me they said it was because I had my service (oil changes) done at my own mechanic and warranty on the car stopped at 50,000 miles. I understood the warranty at 50,000, but to have a violent engine blow without warning at 85,375 miles made no sense to me. My mechanic is certified and licensed with 35 years experience and used the Audi recommended oil. The Audi (Corp.) Rep Sean comes off as wanting to help, but in my opinion he gathered information to work it against you....beware. This infuriated me, but what choice did I have but to get the repair done. Audi did the repair at a cost to me of $11,903.82. This is not right as I still owe over 3 years in payments on this purchase and they could not give me a reason at the service department on why this happened. Consumer beware. If you have choices on your luxury SUV purchase dont let it be Audi if you expect support from them on an injustice. In hindsight, I wish I had chosen Volvo.

Six months after purchasing a 2007 Audi A6 with 57k miles the steering control module required replacement. The cost to fix was $2,600. Because this obviously a result of poor engineering and not a wear and tear issue I wrote a complaint to Audi directly. Their response: We are sorry to learn of your issue however the car is not under warranty (they wont acknowledge the fact that this is a common issue as seen on many Audi forums) and because you did not buy at an Audi dealership and you are not a loyal Audi customer (1st Audi and last) we will not assist with repair. The point of my writing this is that their vehicles are over engineered and repair record and costs are absurd. Oh and dont even try to bring to someone other than an Audi dealership because they cannot work on them. And the dealerships know this full well!!! I am through with the 4 rings of death as my mechanic calls them and switching back to Lexus. Dont get taken by the looks of what I think is a great looking vehicle like I did. You will be surely regret it and be shopping for a new car ASAP.

Some of the stories on here are similar to my own... really bad Audi customer service (after sales, of course). Ive been a customer of Audi for 5 yrs and I have to admit I do change them quite often (6 in the 5 yrs). I cash purchase. (I now know its a big no-no to buy cash!... but Id never had a problem before.)Heres just a little of whats been going on with my Audi A4...November 2012...We traveled to Audi in Carlisle and purchased an Audi A4 (61 plate ex demo) for $18,990.18th December, 2012... We had an egg smell coming from the vehicle, we called a local Audi and we were told that the car is new and the smell will disperse as the car is new and the parts sometimes burn off excess oil?23rd December, 2012... During a family day out with the children, we traveled down the A1 to see family and do some last minute Christmas shopping. The smell and heat coming from the vehicle was very apparent, but after a call to Audi, we were told to ignore it, so we did. On the return journey, the car started billowing black smoke, and the heat and smell were strong enough for us to have to pull over and require assistance from RAC/Audi Assistance... We were told that the car had a clutch failure and it had to go into Audi Teesside for repairs.**I required a courtesy car during this period and Audi Assist, who knew I had 3 children, issued me with a 2-seater Audi TT!? This scuppered nearly all of our family Christmas plans, but as my gran was over from Germany and I knew this may be the last Christmas I have with her, I was determined to get to were she was from Teesside. This was a mammoth task with a family of 5 and a 2-seater car. Two of the children nor myself got to see gran before she left, unfortunately (she passed 2 weeks later).**9th January, 2013... I received a call from Gemma ** in Audi customer services to say that my car was being delivered back to me today as it has been fixed. It had apparently needed a new clutch, which had now been done, and we were able to take it back. She had just been informed from the dealers (Teesside Audi) that the work was complete.9th January, 2013... My car was delivered back at lunchtime with an invoice stating that my car had been fitted with a new clutch, and oil had been topped up (under warranty work). So I decided to drive to my local Tesco with my little daughter. Within half a mile, I noticed the smell initially, and the heat followed. I spotted some light smoke coming from the bonnet so I pulled over. I decided to call Teesside and spoke to Mark, who had apparently carried out the work, and I told him what was happening to my car. He said the car is going through what is called a regeneration and I was to ignore it and keep driving. I also rung Gemma and she said he knows what hes talking about, and with a new part, sometimes they give off a smell and I was to do what he said...I drove another mile up the road when my car once again was smoking and other road users and bystanders where signalling for me to pull over... Completely frightened and not knowing what to do, I quickly pulled over, and as I left my vehicle, a fellow driver approached and said that looks dangerous and I was to stand back with the little one... I did so, and he and another man cautiously opened my bonnet. With that, a ball of black smoke and fire shot from the front of my car... I called RAC/Audi Assist who came to me at the roadside. It took him 90 minutes to arrive at the vehicle and he stated that he could smell my car more than 100 yards away. He wouldnt move it whilst the car was still so hot, so he left it to be later recovered by Ron Perry (a tow company)... I called Gemma to let her know and she told me it turned out that Mark in Teesside had not even repaired the car, and she felt awful that shed allowed me to take this vehicle back when they hadnt done anything to it by way of repair... Marks excuse was that he thought I was imagining it!? But he had provided us with an invoice to say these works had been carried out? Gemma said she wasnt happy with what had happened and she felt somewhat responsible, so she advised that I put a formal complaint in writing to the branch about this technician and she was doing the same on her end as she felt partly responsible, and that she was referring my case to the executive office. My car was taken to the Audi Tyneside garage where they discovered that the clutch was completely burnt out and desperately needed replacing. Richard from Tyneside said that if the car had been driven any further, it could of been much worse. (I have to add that Richard and Mark in Tyneside gave me a fantastic level of care and commitment I felt looked after whilst in there capable hands...)2nd February, 2013... I receive a call to say my car is repaired and it can be brought back to me. 8th February, 2013... The car breaks down, clutch slipped. 14th Feb, 2013... I get my car back, but during a road test, it fails and the clutch fails again.21st Feb, 2013... The clutch was replaced again, and once again, I am given my car back. We were away 25th Feb to 11th March, and upon returning, the car wouldnt start. Once again, the car is towed, and were told that the 2nd base plate on the clutch has corroded and it needs another new part (a base plate?) 26th March, 2013... We get our car back, and for the first week or so, it seems to be driving o.k.4th April, 2013... The car has started pulling to the left and the egg smell and smoke has returned, we call RAC and have it towed to a different garage (Harrogate). Maybe some fresh eyes will help and finally give us a car we can use. We receive a call to say that the vehicle may be pulling due to the tyres, so by replacing them, this may help the problem. We paid 500+VAT to have the tyres replaced, only to be told two days later that during further investigation its been found that the clutch has slipped again. We were also told that the new model of Audi has a larger gap for the clutch, but as Audis are using an older model of clutch, the clutch is able to move around and this is why it keeps slipping. A new part is ordered again to replace the small one.22nd April... My car is brought back. Im informed that they couldnt fit the new part as it didnt work. All they could do is tighten the clutch and hope for the best, but during towing it back to me, my car was damaged during transportation. The low load driver couldnt apologise enough for the damage, and after letting me see what had happened, he took it back away again to have the damage repaired... I was utterly devastated and slowly losing faith and patience.29th April 2013... The car is brought back with no damage and the drive of it seems ok.6th May... The car stalls and the smell is back. The car goes in to Harrogate which is were it is now... Ive told them Im fed up now. I spent nearly twenty thousand pounds (which I paid for in cash) for a car which is wholly unreliable. And as Ive been told on at least 5 occasions it is Not fit for purpose, I called Audi and asked what my next step is as I believe Ive given Audi more than ample opportunity to repair my vehicle, which still hasnt happened. I have done everything Audi has asked of me and some and now I cant take anymore. I cant continue to put my children into something that I dont trust and is so unreliable.On the 9th of May, I wrote a letter of rejection for the vehicle to Audi UK and a copy went to the garage I purchased it from. I dont feel Im getting any further forward so Trading Standards Tanvir has requested that he take over this whole case. Hes advising I go to the press and sue for negligence, but this is not really my thing. I just want what I paid for - a prestige car from a prestige company, and as a loyal Audi customer for over 5 years, I dont want to go down this route.Last month, I contacted Martin Winterkorns P.A., who gave me Verena ** (VWG M.D- P.A) contact details name and number, and she said they will be able to help, which wasnt the case. They are now basically saying that if I remove my complaint against the technician, they will help; otherwise, pay for further work myself... The whole thing got passed over to Lee **, an Audi exec, and he is a complete plank who doesnt care about customers... service... duty of care, so Ive sent everything over to Motor Codes and theyre investigating.Sorry, its so long-winded, but I wanted to get all the details in. Does anyone know if theres anything else I can do? Thanks, guys.

I purchased a 2016 CPO Audi from Audi of Naples. There was no mention of a “DEDUCTIBLE” every time you need to use the CPO warranty. I was given no paperwork as to the fact there is a deductible on the CPO warranty. I just took my vehicle in as the air conditioner was not cooling. Since it was 2,000 miles past factory warranty the CPO warranty was applied. I asked if there would be any charge and was told that there would not be a charge as it was all covered under CPO. I was even called the next day and told that the good news was everything was covered by the CPO and I would owe nothing.When I went to pick up the car I was presented a bill for $85.00. I was told there was no charge for the warranty work but they were required to collect an $85 deductible for Audi. I argued with them and finally had to pay it to get my car released. I filed a complaint with Audi and after a week and a half they just called and said there was nothing they could do and I would be responsible for the $85 deductible every time it needed warranty work. I would never even consider buying another Audi and will be glad to warn others. I have owned many Mercedes Benz and have never had an issue with their CPO. Looks like trying an Audi for the first time ended up being a bad deal.

Everything about Audi is fantastic. I am not familiar with other cars made by this brand, but I have seen commercials that seem like Audi has good variety in their body styles. Its appearance is very sleek and stylish, with a great deal of technological features while youre driving. I love both the handling and technology of this car. Upgrades are a breeze. They come easily and quickly and personalization is key to this company. Each car seems tailored to its driver. Passenger capacity is fine. It holds the amount passengers that I need for it to carry and it does so comfortably. All of its features help the ride to go smoother.

Audi have many models to choose from, but they always get you with the extras. Got the car I wanted, but paid more than expected. Its sleek and stylish. I always feel classy and respected when driving my Audi, whether its for travel, commute or simple pleasure. I feel comfortable and safe. Four people can fit easily in the spacious interior. Theres plenty of head and leg space. No one ever feels cramped in my Audi. They also have a lot of options for personalization but once you start adding extras, they really add up. You have to pay for luxury I suppose. But I would have liked some features to have been standard.

I had the car for 3 year now but I had problems from day one the car has been to Audi North Cliff in Johannesburg. About 10 times to be repaired and now that I have yet other problem with the car. They telling me that it will cost me +- R7000-00 just to look at where the fault is that is not even to fix it and then parts will be extra on top of the R7000-00, not happy at all.

As of 2020 this car is now 8 years old with 120K kms on it. In the last four years this car has had a number of issues that I have never experienced with much cheaper vehicles I previously owned. Lets see what went wrong... Ball bearings had to be replaced last year, both rear view mirrors -drivers and passengers sides have come unglued, now the coolant is leaking and the water pump needs to be replaced. The worst of all is that the car has been eating oil like crazy - needs to be topped off every 1000kms now - apparently it is due to the issue with the pistons on multiple vehicles but Audi is doing nothing about it. German engineering hasnt proven to be all that great. Sure the car feels nice to drive and handles well but considering the upper class it is not made well. Not buying another Audi again - the amount of issues and the cost of repairs are not worth the nicer interior and nicer handling than your average Mazda or Chevy.

Dear Customer Care, I am an AUDI A6 User and would like to express my view how AUDI INDIA is and how their Service center and how they are malfunctioning and ruining the name of Audi. I have been using the Audi A 66 past 7 years which is now 86000 kms been running but now the service centres are just malfunctioning the customers with very high price, making problems in the car and then expressing then the said parts needs to change or else they cannot do any thing.Audi India has created a customer which is just for a name sake and cannot do anything. The name says as customer care which means for customer but they are saying the words of Service centres and nothing else and also one of the executive told me he cannot do anything. Then why Audi India has created a CUSTOMER CARE. Its better you remove that and close that customer care and make it customer information centre.I sent my car for a regular service and on the receipt of the car after service i noticed that an error is showing on my cluster which says oil level is low so i immediately complained the service centre and asked them that you charged me for the oil change etc but why it is showing which was not showing earlier. Then they took the car back and after 5 days they said I need to pay Rs. 125000 to change the cluster so I am so upset that it was not there before service and after they service they deliberately make the programming in such a way that this error showing and now make money from the customer.At the outset so called customer care is also cannot do any thing. After my complaint the service team relation ship manager is calling me and saying that this error was there past one year and now showing. Is it possible? Also she is claiming that we can get it verified but the question is from where can i verify this? When i ask the same question to Audi India customer care they also says what the service centre says is right. What does this means, as I have all the rights to make sure what the problem is and get it verified but there is no answer with any one.It seems nobody at AUDI wants to address the concern and leave the customer at a mercy that either I pay or get rid of the problem or i close the issue. This is the kind of service level AUDI INDIA is doing and your dealers are killing the Audi India Image. I wish i wouldnt have purchase the Audi and it is my worst decision to buy Audi Car now. I am not going to recommend this car to any one and will also put on all the forums so that all the future buyers should understand the After sales service support that Audi India has. I also wish i would have been in Europe or USA where the law is such that the Audi India has a responsibility to answer. This is it. Thanks. Jai **

My wifes 2004 Audi A4 Quattro 1.8T suffered major engine damage when her oil pickup became clogged with sludge. The car had been dealer serviced its entire life. Audi lost a class action lawsuit over this issue which requires them to fix any damages at 100%. We filed a claim with Audi, but they denied it - saying my wifes car falls outside the range of VIN numbers they supplied in the lawsuit. This is despite Audi admits the damage was caused by the exact same problem. I feel Audi intentionally left out the VIN numbers of a vast number of 2004 A4s in the course of the settlement.

My daughters 5 year old Q5 with complete and proper maintenance and just 63,000 miles had the engine blow. The dealership in Minneapolis says dont bother to fix it. Does anyone know if these engines have had a long history of problems? Seems highly irregular that a well cared for car blows up at 63,000 miles.

I recently paid off my 2011 A4, financed entirely through Audi Financial Services. I needed the title to purchase a new A4 Prestige. I called Audi Finance to get the title. I was told that they had sent it to my home address after the last payment had been made. When I said I had never received it, the customer service rep said they would look into sending a lien release letter so I could go to the DMV and pay for a duplicate title... so I could buy another Audi. I then asked for them to send me a duplicate title. After a long wait she said they could do that for $25 and it would take 4-6 weeks. Which is amazing since they never sent the title, I never missed a payment, and I was eager to go to the local Audi dealer to finance the purchase of a 2017 A4 Prestige. Thats not going to happen. I loved my A4 but Im not going to pay Audi Finance for the privilege of being treated like garbage. The BMW 330ix looks pretty nice...

Audi has always been the talk for passion, brand, status, and icon in China. However, when it comes to after-sales support and repair in Audi 4S workshop, they are the least trustworthy partners to go for. My vehicle was sent in for major repairs after a serious accident. Estimated damage came close to USD16,000.00. According to Audi 4S China, most items will be newly ordered and replaced. But to my surprise, all items were dismantled, badly reworked, poorly repainted, and installed as new. The vehicle was so badly repaired that some area is out of proportion. My assessment of this repair is only between USD 3,200.00-4,800.00. What a broad daylight robbery in Audi 4S China. I hereby humbly request Audi Germany to look into this matter urgently, as I believe Audi Germany and worldwide do not practice such disgusting custom. Please do not hesitate to contact me for details - photographs and repair information.

This car will last me forever. Great high end car. Comes with all the bells and whistles like your butt to be warm. Love the leather which means I get heated seats. The sunroof is so great to have even if you only need a little air. Automatic windows are great. Could use a few more upgrade but for the most part I am happy with what I have and could not dream about getting rid of it anytime soon. There is plenty of leg room for everyone. There is even 3rd row which is nice when you ride the extra room. I would never get rid of my car.

My wife and I are still reeling from just being told that our six year old Audi A4 1.8 turbo with 45,000km on the clock requires AUD7000 (about USD6500) spent on it. That comprises $2k for a 60,000km service, $2k for front and rear brakes and rest for rectifying a discovered problem with the engine cooling system. Should we be shocked or not? Until now we regarded it as an excellent vehicle and good service from the Audi dealer

Audi A4 2010 - I have a camshaft failure and have warranty service and Audi is stating it is not their responsibility to fix it based me getting an oil change from an outside dealer. This is completely insane to me and I will never own an Audi ever again. Ever since I have bought this car brand new, it has given me nothing but issues.

Always been an AUDI fanatic. I was finally able to buy my own and now look at the rust. Feeling frustrated now that AUDI does not honor its warranty (I am still under the corrosion warranty). The engine block, subframe and underbody should be coated to resist corrosion, but it is not what looks like - probably a defect in the material, but still Audi does not honor the warranty. My beliefs on my favorite car manufacturer are corroded as long as the structural & vital parts of my car.

I bought my 2016 Audi Q5 in air day weekend of 2016 and Ive had 3 separate issues and now 3 recalls in the car within a matter of 9 months. 30 days in my sunroof started to rattle so bad it sounded like the glass was going to fall out. Take it to have it fixed and issues with getting a courtesy vehicle. I got a small A3 which is not comparable to a Q5... Just pointing out the obvious! Also they werent very thrilled about giving me a car even though that was used a sales tactic because that was one of the things I liked about their service and having a luxury SUV! They had to take out the sunroof and put something around the whole thing so it doesnt rattle. Issue was fixed and hasnt come back.Came back in probably 2 months after that when other random rattle sounds started to pop up. One in the back trunk area and one by the dash. Again did not want to give me a courtesy vehicle and again I had to insist. Im a mother of a small child, that time is precious to me and Im not sitting in a dealership with a small kid, no thanks! Trunk issues resolved, front they couldnt figure out and I hear from time to time. Now the final one is my window makes a high pitch screeching sound when I roll it down. Seems to happen in hotter weather. This is getting looked at this week and the 2 out of 3 recalls!This car has been plagued with problems and not the safe luxury SUV I spent $50,000 on to keep me and my daughter safe! Im so disappointed and disgusted with Audi and how Ive been treated. This is not the service or car I expected from them at all!! I called Audi America today and was told they couldnt buy my car back because it had recalls! Really? Why do you think I want to see it back to you, Audi??? Im not safe in this malfunctioning car you sold me!!! And now you dont want it back? SHOCKER! As for the dealership, they can care less and are so rude it blows my mind! Huge mistake buying an Audi! Shouldve stuck with Infiniti!

I bought a 2009 A4 2.0T Quattro and it was a problem from day 1. The car was consuming so much oil! At its worst it was doing 1ltr every 120km. When I took it to the Audi service shop, they blatantly lied to me after doing a service and check, and said nothing was wrong and perhaps I should buy a new sensor. I kept going back and kept getting the same spiel. Anyways the car engine has died and they are quoting me 10k to rebuild the motor. I told Audi Australia that I have done my research and am aware of the recalls, and class action lawsuit against them for the flawed motor but they are still refusing to do anything about it. Im left with a useless car, back on the bus and frustrated! Does anyone else have any ideas or helpful suggestions where to go from here??

There was a recall on oil consumption on my 2011 Audi Q5. I took it to the dealership to have them check and repair, as soon as I got the information. I did this every time the oil light went on. They put in oil, reported back that all was well. Then, at time before this last one, ran a test, said to come back in 1,000 miles. This last time, the oil light went on and I went to service. They ran tests, now Audi says that I need a complete piston job at 77,804 miles. This is a modern car, how is it I should need a engine rebuilt at these miles. If there were really problems with this model, it should be Audi that fixes the car. Why would anyone want to buy an Audi with this kind of engine and the inability to fix their cars.