I have a 2012 Acura RDX with technology package and only 24,000+ miles on the vehicle. I financed the vehicle in May of 2015 at the end of my 3 year lease and purchased Acura Care for over $2,000 should anything go wrong with vehicle to make sure it is still under warranty. Needless to say, the positive end of the battery cable became so eroded that the cable became loose and was very thin. I have kept up with the regular maintenance but for whatever reason, the battery terminal was never serviced by the technician. The car could not start and I thought the battery was dead. I purchased an after market battery and drove it to Acura dealership on Nostrand Ave in Brooklyn, NY so they could diagnose the problem. It was determined that the cables could have been eroded by environmental factors and the battery needed replacement. Acura replaced the battery since it was still under the 4 year or 50,000 miles original warranty but they stick me with the $400 replacement cost of the battery cable since it is not covered under the original warranty nor under Acura Care. I find this outrageous, since a premium vehicle should not have its cable corroded in less than 4 years. I told the Customer Service case manager that I also have a 2006 Toyota Rav 4 with under 47,000 miles and have never had any issue with the battery cable. They keep referring to environmental factors as a result of the corrosion and therefore not covered since that is not a defect in the cable itself. The car is driven in Brooklyn over 95% of the time with a few trips to CT and 2 trips to Montreal, Canada. The cost of a new premium car, Acura Care for $2000+ and now $400 for battery cable replacement for a vehicle that is not 4 years old yet. Please advise if anyone else has this issue with Acura. They should be held liable for inferior accessories.

2016 Acura tlx transmission jerking. I got this car on May 2019. Certified 2016 Acura tlx. Since 2 trip to dealer. First they say they did a software update and still not good. Still jerk. Now second trip to dealer well got foreman from Acura on a test drive with me. He feel it and in one jerk after one stop sign it was violent so left it in the dealer. After a week they call me and say we went for a drive with case manager and computer plug and everything fine and not able to duplicate plus no code this transmission in. This cars are crap piece of **. Stay away from Acura up to this is resolve. Buy a Lexus.Anyway now I send a email and tell them I will contact a lawyer because I only have this car for 4 months and this hesitation is awful. Acura relation call me saying the case manager is out of office and he will be calling in a day or so. This is a week later no call so lawyer up as soon I can set with my attorney then will see if is a problem with the transmission or not. I’m done. I will let my lawyer to deal with them. Car is not safe with jerking and hesitation no matter what the ** they say. Honda of America need to fix this problem. Big mistake buying this car.

I bought this car new in 2005. Having owned 5 Hondas over the previous 25 years I was sure I was buying a quality vehicle. I could not have been more wrong. The car engine is sound and runs well. But, the car is falling apart around me! *. 2 years in the silver metal covering on the driver door handle began to bubble.*. 2 years in the black trim that surrounds the outside windows began to peel. I took a hairdryer to it and peeled it all off revealing a nice shiny silver edge. So those were easily fixed by me and everything was well. Then year 5 happened and it has been all downhill since. *. Leather seats began to crack and tear. *. Seat warmer on drivers side no longer works. *. Navigation system went down. *. Battery consistently dies if not driven for 2 or more days. Batteries have been checked and rechecked by 3 different companies. *. Dash computer is dead. I cannot set the clock. Every time the battery dies the clock resets to a different time. Bluetooth gone. *. And then we are driving down the road and Im in the passenger seat and I see something move on the dash. I look closer... ITS CRACKING!!! It split from the window all the way down to just above the glove box in about 30 minutes. It has since split on the drivers side.*. Poor quality paint.We are two women in our 50s. We have had this car detailed every year since we bought it. It does not sit out in the sun very often. We own a 1998 Subaru Forrester with leather seats that it showing very little wear and tear and has 80,000 more miles then the Acura. Both cars have been well maintained and cared for. The Acura cost $20,000 more than the Subaru. Our nephew still drives our 86 Honda Accord, it has had an engine and transmission replaced and has over 300,000 miles on it. The interior looks better than the Acura. We thought we were buying a luxury sedan. I am embarrassed by this car and very disappointed in its quality. Too bad because we were loyal Honda owners for many years, NO MORE! Im buying a Subaru Outback next time.

We had leased our Acura MDX through a local Acura dealer. The experience was fair. The showroom tries to portray the brand as a true luxury car, but most salesmen seems fast-paced, with the typical gimmicky talk and cheap suits. The Service was even worse. Anytime the car would require scheduled maintenance, they always tried to upsell us on things like Automatic Transmission fluid change, stating it was very dirty (after only 8,000 miles?), despite the fact that the maintenance schedule doesnt require this fluid change until 20,000-40,000 miles. Filter changes are also their favorite, stating that theyre very dirty and its bad for the vehicle.I never got the impression that the Acura brand is synonymous with luxury, unfortunately. Just a dressed-up Honda, and this trickles down all the way to how they sell and service these vehicles. The car itself has a few, very annoying issues. For one, the front windows are extremely loose, and when opened even slightly, rattle beyond belief. Acura Service techs state this is how theyre designed, and that its normal. It pretty much renders driving around with windows lowered impossible, and from the sound of it, Acura owners have gotten used to it. After almost 3 years, were still struggling with getting used to it.The infotainment is brutally slow. If you click on Settings or any other option, it often takes 2-3 seconds for the screen to refresh and show the desired information. Having rented a BMW X5, or even a Volkswagen Touareg, the computing power of their infotainment systems is much more up-to-date and intuitive. The interface design on the infotainment touchscreen buttons is also very primitive. Like something youd find a first-grade graphic design student do. Certainly not the luxury experience theyre selling.Overall, the exterior is neat, slim, with touches of chrome here and there. The interior is also nicely done. I am surprised as to why the third-row seats do not have A/C vents (like the Honda Pilot, which sells for considerably less does). The power liftgate has failed us more than once, and the remote engine starter oftentimes just stops working, requiring me to manually disconnect the battery to reset everything. Ive given-up taking the car to the dealer for every little nuance. Driving-wise, the car is light and responds well to steering input. Power is adequate, and AWD system performs remarkably well. Despite all of this, we wont be leasing another Acura again. We feel that too many corners have been cut, and not enough attention to detail has been paid to areas that really need it to qualify this vehicle as a luxury one.

Acura has cars and SUVs. The cars range from sporty to convenient. My husband and I both drive Acura. My Integra is very spacious and comfortable. I have fit 4 people and a car seat in my Integra, and everyone had enough room to move around. There was wiggle room, enough leg space which is very important especially when traveling. I love all the features the car has. I also love how safe I feel in the car, considering I have a newborn child. My Integra is very personal. With it being a new car, I can set my phone up through Bluetooth and answer calls in the car, through the speakers, which is very important to me, be wise of work, but also safer.

I love the car that I have because it is fast, quality, and fun. It has a good radio, a good size trunk, and has a lot of space in the car so that you are comfortable and dont feel squished, and that was another big factor in choosing this car. The AC and heater also works really well. They didnt have a lot of upgrade options but I think that I got a good value for the car. The price is a big reason that I choose this car.

In November 2018, we purchased a used certified 2018 Acura MDX Advanced (w/ 6K miles). This beautiful MDX was equipped with every bell and whistle imaginable. From November 2018 to May 2019, this vehicle performed perfectly. This is until last week when I took it in for required maintenance, a recall fix and a software update. Now, every time I stop at a traffic light or stop sign, the idle engine stop/start feature kicks in and its ANNOYING as hell. At a stop, you feel the engine idle down and then when I press the accelerator the engine does a hard restart. I thought something serious was wrong with the car. This is NOT a subtle stop and restart, its very pronounced and noticeable. I immediately complained to the dealership service manager. They said it was performing as expected. Furthermore, they instructed me to push the activation button to turn feature on and off each time I drive it. I never had to do this before last week. In fact, I told him that when I test drove this MDX, I would have been hesitant to purchase as this feels like an irregularity with the car. I asked them to reverse the software update and they would not. IMO, if this had been occurring in the 7 months prior, then it was discreet and barely noticeable; not now!! I am just sick about this. Warning to others... Google this issue because there are many complaints about it. How can this be economical saving me gas money... Always restarting the vehicle? I am going to wear out the electronic starter. I am so angry.

The Acura car works well with great quality including technology and runs fast. It has a lot more experience and it is also expensive, but its worth it. The appearance is amazing and they run in different colors. And dont get me started with the features. Theyre really creative!!! Their upgrade and personalization options are okay. However, I feel this is not their best decision or choice but they can do much better. But basically, great quality and compansive. The passenger seat feels just right. Its very comfortable and I feel secure right in place. Good job.

Acura RLX - DO NOT BUY THIS CAR!!!!!!!! I bought the car because it says it gets 20/24/30. I get 15/19/25. Acura Relations - LOSERS - says sorry there are many factors in what your car gets. I put premium in it; drive the speed limit, have an empty car yet it gets 5 mpg less. I will NEVER buy an Acura again. Unfortunately I am in a three-year lease or I would get rid of it. ACURA HAS LOUSY CUSTOMER RELATIONS - dont buy this car or any Acura for that matter.

Acura has a few varieties but I only like a couple. I like the EX and LX models. I also like the 95 body style but it is very hard to find. It is my dream style of car. The features are good. The Sirius radio is a plus. Also the ability to see while backing up comes in handy on long nights. I love the interior because it is easy to keep clean and keep up the blue tooth connect is also a plus. The upgrades are cool. The capacity is well suited for the family of 4 that I have. The trunk space is actually bigger than it looks from the outside. It is very convenient on long trips to Texas and other places.

We bought a certified pre-owned 2019 MDX hyrbid in June 2021, and it is a lemon. Weve had four breakdowns in less than 2,000 miles worth of driving time, all involving components of the car that should not break down in a vehicle that has less than 30,000 miles on it. The car has been in the shop over 40% of the time weve owned it, and we cannot use it for the thing we bought it for - long family road trips - because it breaks down once every couple of weeks.On top of that, Acuras customer service has been an absolute nightmare to deal with. They do not respond to any written communications and make it as difficult as possible to try to resolve your issue. We still have not been compensated for the substantial out of pocket expenses we suffered from the first breakdown in July, which was a life-threatening incident that stranded my family away from home for a day.I bought this car because Acura supposedly has a reputation for great cars and great service. This experience has exposed both of those ideas as lies. Stay far, far away.

I purchased a new 2014 Acura RDX with all-wheel drive and technology package from Apple Tree Acura in July 2013. The dashboard has slowly warped where it meets the windshield and has a dip or sag about 6 inches long and inch deep. The Apple Tree service manager as well as the factory representative determined that the problem is a characteristic of the RDX, that there is no fix and they will not attempt to repair or replace under warranty. They have admitted that my dashboard is the worst they have seen, but all RDXs have this characteristic to some degree. I believe this is a flaw and it should be repaired under factory warranty. A $40,000 vehicle should not have a sagging dashboard as a normal characteristic. It certainly was not sagging when I purchased the car. When Apple Tree Acura sold me the RDX, they promised me a comprehensive warranty and exemplary customer service for 4 years or 50,000 miles. They now point to the factory representative’s decision as final and refuse to honor their commitment to me. I strongly urge buyers not purchase any vehicle from this dealership! They have absolutely zero integrity.

The Acura has a variety of different cars and usually all fuel efficient. When I purchased my car I looked at a variety of Nissans and chose the Acura due to the fuel efficiency of the product. I have a black model and love it. It is shiny and always stays shiny. I like the red color in this car. I did not do any upgrades on my Acura since I was trying to keep the cost down, but many are available. The best one in my opinion is the navigation system. The passenger capacity is also good and sits 5 including the driver. I dont think you can get better than that but I am completely satisfied with it. I am very happy with my Acura.

I bought new Acura RDX 2015 at the dealership. Acceleration is slow, breaks a bit noisy. Most importantly repeated problems with alternator and battery causing catastrophic failure on the road. Till owning Acura I never had a problem with alternator. In Acura its a persistent issue. To top it off the dealership next to me Piazza West Chester is probably the worst customer service and competence of any dealership Ive had experience with and zero desire to improve anything. That alone would deter me to buy another Acura. I wont be an owner of another Acura. Cant wait to get rid of this one.

Whether youre looking for a car with speed and lots of power or a family car, Acura has what you are looking for. They have any variety you could think of - minivans, compact cars, coupes, SUV. They include navigation systems, internal and outer cameras so you know you have a safe distance from others. You can personalize and add more options to your car such as style, color, extras included. They also have a lot of options for the right car for you. Whether you need lots of space or just a little, they have it all. I have 3 kids so I needed something with lots of space and I found exactly what I was looking for. Love these cars. Very stylish and safe family cars. Very minimal to no problems. Would highly recommend.

Would not recommend Acura/Honda to anyone! They are the worst. I purchased a 2018 Acura MDX in Aug 2018 from Paragon Acura and I have been having problems with the vehicle since September 2018. First the car would not move when I put it into reverse or drive. When I finally got it to move it started making a grinding noise. I took it to Island Acura and they said my transmission is overfilled with transmission oil. They drain it to the right level. When leaving I heard a winding noise coming at low speed and decelerations. Took it back to the Island Acura and they said its coming from the transmission and front diff. They refused to work on the MDX bc I did not buy the car from them and said I have to take it back to where I bought it from. I took it back to Paragon Acura and they kept my MDX for over 3 weeks and did not resolve the issue instead they caused more of an issue. They return my MDX with damages. When I reach out to Paragon about the situation they said they will contact me back within 15 mins and they never did. I had to reach out to them the next day. I contact Acura cooperate and them seem to not care at all. My car only has 2200 miles and it dont seem to be a problem with them. Still have transmission problems. My quarter panel, rear bumper, front bumper, driver door, and inside the front door jam have to be painted. Plus my car is filthy with some interior damages. I also received a parking tickets while my MDX was in for service at Paragon Acura. This is the worst car company I have ever dealt with. DONT EVER GET A HONDA/ACURA PRODUCT! NOR DEAL WITH PARAGON ACURA!

I recently purchased a new 2019 Acura RDX a-spec and have been experiencing continuous issues and malfunctions with the infotainment system. Issues include system freezing, Calls not ending, unable to access navigation or apple car play, System remains on (sometimes all day) when car is shut off. System will shut off while driving and lock out of all functions. Loud screeching over speakers at random. Unable to adjust volume with steering wheel controls, etc. Several of these things I was able to document on video. I was instructed by the service manager to disconnect the battery and allow car to sit for 10-15 min before reconnecting. This sometimes resolves for a short period before the issues resurface again. Not to mention, a step that no owner of a brand new luxury brand vehicle should have to do. I recently took my car into Acura for service and they ended up keeping the car for 2 days to try and troubleshoot the issues. This is what the Service Rep sent me: Hey Tony, I got word back from my area rep that he has to cross reference the data with the field engineer to see if they feel like changing the infotainment system will address the concern or not. Some of the symptoms are known issues but have not had a fix developed yet, but we want to be sure we exhaust all options. After all that, they were unable to fix or replace anything. I was told that Acura is working on future software updates that they can push out to everyone, but for the time being, there is nothing that I can do. I feel like I bought a lemon that is probably dropping tremendously in value due to these ongoing issues. I would strongly avoid purchasing an Acura RDX and any other Acura with the same Infotainment platform. Acura RDX Owner Tony **

Acura of Memphis service department. I took my brand new car in for an oil change. My Acura RDX had no problems when it went in. When I got the car back from the service department, I left the service department and once I got on the road and hit the brakes the car’s brakes something underneath makes a hard click. I recognize this tactic from the days when dealerships service departments would service your car and when you drove away something else would happen and you would need service for the problem. I plan to take it to my honest mechanic and ask him to evaluate the problem.

I purchased my first Acura TL in 2002 as a leased car and then I purchased it since I was such a satisfied customer. To my dismay, my car is slowly showing signs of oxidation on the hood, rear trunk and front hood. To my surprise, I have noticed other Acuras on the road that are about the same age as my car and they too are showing signs of erosion in the same areas. This appears to be a manufacture defect. I plan to create a blog or use my Twitter account just to get a mass response from the over-public who have Acuras if they too are experiencing this problem. Before I did the internet probe I wanted to first check with you to see if you have received complaints about erosion occurring on your cars. Im told that Honda has a growing problem with cars that rust/erode based on poor construction. My car trunk leaks into the area where my donut is stored since day one. Thanks you for your attention to this. The cost for a paint job is in the several thousands.

The car is beautiful and that is my biggest attraction to it. I have the one with everything on it so its very comfortable. My only issues are 1.) Its a little bit rough to drive, you feel every little bump on the road. 2.) Acura doesnt do anything special for the owners, prior to this I had 2 Lexus and when you go to the dealership to get your car serviced you are treated like VIP. You can wait for the car in a lounge where you can have in the morning free bagels, toast or danishes along with regular or specialty coffee, if its lunch time free water, juice or soda. They have nice comfortable leather chairs, desktop computers, iPads and large screen TVs. In addition to this if its going to be longer than a couple of hours they just give you a beautiful loaner. Anything you want so you can try out all their different models.

Acura has a wide variety of coupes and sedans. As well as the SUV if thats your preference. You can drive off the lot in a family car, sports car, daily driver, or work truck. The color selection was great. They had plenty of features and amenities for every kind of driver. They had big and small cars, and chrome rims and alloy hubcaps. No matter what you wanted in your car they can fulfill your need. For the older customers you can get a backup camera. Acura offers a good selection of stereo upgrades as well for the music enthusiasts. The coupes didnt have as much leg room as the sedans or SUV so they were a bit cramped. Other than that, they were quite roomy. If you are a larger person or got a big family then stick to the larger cars.

Acura offers a sufficient variety of models to suit every lifestyle (sedan, SUV, sport model, etc.). When I owned an Acura, I had the Vigor sedan model, which I absolutely loved. Their models are classically designed, and an old Acura looks just as contemporary as a new one. What I particularly appreciate is the fact that blind spots are minimized, reducing the need to stretch and crane your neck before changing lanes. Also, their upgrade and personalization options are comparable to those offered by other manufacturers of upscale automobiles. For example, on-board GPS, air conditioning, hands-off mobile phone, etc. The passenger capacity depends on the style and/or model of car selected. My Vigor sedan had standard seating capacity for two passengers in the front and three in the back.

We have owned many vehicles and we decided to give Acura a try mainly because we liked the body style and Hondas reliability. Worst mistake we have made in a long time let alone a very costly one! The car performs alright but the $5000.00 upgrade for the technology package is a sad story. The dealership along with tech experts there can barely explain its functions. Been there several times after reading the limited information in the manual and each time it takes three of these geniuses to solve one issue. They say to play with it but if trained personnel from HONDA CANT do it how is the consumer supposed to? Very unfriendly compared to other makers. Dont make our same mistake.

I had the four door base model with few features other than the standard package but it felt luxurious to me. The stereo system sounded great. The car felt well put together by the manufacturer. The heating unit was quick to respond after startup. I had the black and when it was polished up would look great at night against the street lights. The all wheel drive made it great for cruising around. I really liked the radio interface. The backseat was also very roomy. I once had three friends in the back for a four hour trip and they were able to survive. There was enough room to make it comfortable.

Acura has pretty attractive and sporty models that run pretty well and not too costly. They have sleek bodies and good performance. Overall I am happy with the look and appearance of the vehicle. Upgrades are standard like other brands. The car can be nice to drive with no upgrades but if fully stocked it is a sweet ride. It has a roomy interior and overall comfy compared to other cars and other car brands, not the largest space but definitely enough for a person. Have not had any bad experiences with them. Definitely may recommend for friends shopping for a car.

My car was making noise once it ran for a while, went to two different dealers both said this is how Acura is made. I have an Acura 2014 MDX. When the dealer took my car to do service and gave me a temporary MDX 2014, that car made no noise, it was only my car. They did not know what it was and claimed it was normal. It is very annoying.

I have had a great experience with my Acura. I got it for a good deal and it has been reliable for over 5 years. I did have to get a new transmission, but if you take care of this car, it will run forever. I love my car and am so thankful I had such a great first car experience. I also like the heated seats and wonderful heat and AC. The car accelerates quickly and well, too. The transmission problems are really the only problem I have really had with this vehicle. But the car is otherwise very reliable and safe to drive. I have never felt in danger or like I did not get my moneys worth.

I do own a 2005 acura tl which had engine change when was only 55000 miles. Now the vehicle has 118000 miles and the transmission went bad. I call Acura to tell them the issue and they told me that the warranty was over. This car was well maintenance.

Our daughter has a disability but she works. She worked hard and saved her money to buy a car. She bought an Acura. Now the transmission is shot and the sad part is there is a recall for this issue but Acura will do nothing. They dont care. This is a longstanding problems with their transmission and they wont honor or support their own products. Its disgusting. This issue has been going on for years, what they do is have a car owner bring the car in to be check (you dont have any problems at that time) so now they can say Oh you used the warranty. Its disgusting nobody cares, its such a shame.Now we have to get another transmission on our own. Its wrong. If there was not a recall, we would never have even questioned it. This is a sin. Its like stealing from our daughter who has worked so hard and keeps her car in top condition. Car makers should be made to fix issues if its a known issue. Come on people. I dont even know what to say. ACURA IS NOT A GOOD COMPANY/NOR IS HONDA> You are rotten. They should be made to fix this issue as they know about it. They have 100s of complaints for this issue. Just makes me sick...

I took my car in because of a noise I heard in the right wheel well. It seemed like brakes to me. Marin Acura told me it wasnt the brakes; my brakes were fine. The front read 4 and the back 5. I asked if we should replace the front and they said No. I said, I dont want to have to come back in a few thousand miles to replace the front brakes. And they said, Dont worry, you have a lot more than a few thousand miles to go on them. It turns out the front brakes needed replacement immediately. Their diagnosis was completely incorrect. When the brakes were measured again, the front were at 0 and the back were at 6. In other words, the front were completely worn out, and the back had more left than Marin Acura had diagnosed. Dont take your car to Marin Acura for brakes, or for anything else, for that matter.

I own a 2013 Acura RDX AWD tech everything about is perfect. Great power, great gas mileage, comfort and reliability. All the technology it has is endless. Anybody I’ve talked to who owns this car loves it. I look forward to getting in every time. The leather and fit and finish is as good as it gets.

I use this car mostly in the city so for its purpose it is solid. However when I do hit the highway there is no question I am secure in this vehicle. Performance: not the best off the mark but it handles well. Put some snow tires on and your good all winter. ACURA is part of the HONDA family and I am a Honda fan so I felt confident in this purchase. This car is a mid level SUV which stands up very well. It drives not as smoothly as some higher end makes but certainly delivers a quality comfortable ride. The Nav system needs work and maybe theyve fixed it since my 2014 but for now I dont get to use it. I drive off my phone instead. I cant really speak to gas consumption as I drive very little but so far, is reasonable.

As an owner of an Acura MDX I must express my sincere disappointment with the companys customer service (or lack thereof). The dealer from whom I bought my car lost its contract with Acura. (This can happen.) Acura has never contacted me to advise as to where I should take the vehicle for warranty work. The nearest Acura dealer is a 2 hour (one way) drive for me, but an certified Honda dealer is only 10 minutes away.Acura now sends me a recall notice informing me a bolt needs to be replaced. The Honda dealer tells me they can do the work, but it will be covered by Acura only with prior authorization. Acura denies authorization and will require me to undertake a 4 hour trip to effect this recall. Oh and it took Acura 4 weeks and multiple calls on my part to decide my request to deal with the Honda dealer would be denied. Never once did Acura return my call. Oh. Acura did send me a letter to wish me a Happy Anniversary in recognition of my Acura Ownership. Based upon their lack of caring, and lack of responsiveness, I would never purchase another Acura!

Best car for the value and cost. Maintenance free other than recommended maintenance. Would recommend for safety, value and driving experience. The workmanship put into this vehicle. Ill definitely purchase this make again.

I had 2 issues with my 2010 CPO Acura ZDX Advance. The first was the fogging of the headlights within the warranty and the second was a gapping of the front fender liner from the cars body, resulting in a noticeable and unsightly gap. Both matters were first reported to my local dealer who advised that both matters were caused by environmental conditions, and therefore not covered under warranty. An Acura service bulletin acknowledges the fender well issue as being caused by heat, and the fix is replacement of the liner at over $350. I quickly advised Acura that I operate my vehicle IN THE ENVIRONMENT! While I purchased this vehicle used, it was a dealer car that spent its previous life on the lot in sunny California, the very climate it was designed in. After a trip to the dealership and a couple weeks back and forth with Corporate Acura, during which I advised them of each of the of the 5 Honda/Acura vehicles I had owned, they simply refused to offer any assistance, hiding behind their ridiculous environment position. CPO vehicles are sought precisely for the warranty, which has proven to be of less value than the paper on which it was written.I have been a huge Acura/Honda fan over the past 27 years, but I clearly have higher expectations than Acura has in their own products. The ZDX was originally touted as their flagship vehicle, which clearly should be able to stand up to usual weather, at least within the warranty period! To fail in that regard is simply a failure of materials and a failure that is unrelated to the customers use of the product. In the end, the local dealership (from where I did not buy the car) offered to provide the labor for buffing the headlights when I paid for the $30 kit, which I did. Bottom line: CORPORATE ACURA DOES NOT STAND BEHIND THEIR CERTIFIED PRE-OWNED WARRANTY....BUYER BEWARE!

I love Acura RDX. This model is the best performance driving car Ive ever had. I can speed the driving on any street and still feel very comfort while Im driving. The appearance and features are wonderful to use, this model has high technology advanced system to synchronized with wifi systems while youre driving and most newest systems are updated. Plus, I like the passenger capacity for this vehicle. I can take a passenger in a comfortable setting and also I can load up any packages and easy organize in so many spaces available at the back. I also like the upgrade and personalization option on this vehicle. It has a easy process setup even I can do it by myself without any professional help. Always alert me with a latest upgrade to need.

I leased a new 2018 Acura ILX, with 20 miles on the car. Drove home, and fitting and finish is below average at best. No spare tires, very cheap. After 2 weeks. the fuel gauge is still at full level, added a tank full of gas, well, it still shows full :-), contacted Acura client service, they suggest to tow the car to dealer for repair, called dealer, told to local Honda dealer for help? Dont lease Acura ILX like me, because I have to drive around to dealer, waste all the miles and plus the time to get a new car fixed. The car is louder, rough at low speed and they want 30000 dollars for it. Is this what Acura has become?

The Acura Integra is a very nice car. I purchased it earlier in life and it was a blast. Highly recommended. I loved the interior and the exterior. The interior was very sleek. The knobs were also sleek and slim. All the features were good. I didnt like the power of the a/c though, but it was bearable. I upgraded it a lot; rims, tires, exhaust, engine, suspension, etc. The upgrades were very high end and it roared. I loved it. But, the whole car felt small. I could easily fit two passengers in the front but if I tried to put another two in the back it would be less spacious.

I own a 2015 Acura RDX AWD with technology package. It features a fine six cylinder engine with six speed automatic transmission. It has been totally reliable, and dealership has been responsive to my needs.

After 5 years of being a faithful customer, when I bought out my lease the numbers were all over the place, I suspect intentionally. I suspiciously could never find a clear summary of the payoff amount, taxes charged, and all other fees on my account, and when I called for them to clarify they didnt seem to know. I was given a payoff amount, but a higher amount was deducted from my account. Not ok.When I received the signed bill of sale and title it showed that theyd taken almost $1400 more than the bill of sale said I should have been charged. I immediately opened a case on the transaction with my bank and call Acura. It took several weeks before they got back to me and when they did instead of apologizing and fixing the problem and refunding my money, they dared to argue with me and give me attitude. They admitted they made a mistake on the signed bill of sale so they wanted to send me another one for a higher amount. Every time I pointed out this was their error and not really my problem she corrected me with the word typo lol, and then went so far as to accuse me of trying to take advantage of a lower price! I couldnt believe what I was hearing. Aside from the fact that the bill of sale was binding, I explained I already used it to transfer the title and other things, so theres no going back now...She still just argued and accused me, she even said I should have called them to verify the bill of sale amount! Even though the Bill of sale is binding! What world is this? Honestly their defensiveness makes me wonder if this wasnt all an intentional scam. If it was really just an error then when the shoe is on the other foot and they stand to lose money, they really wont stand for it, will they. Funny how that works. Even when I told her Id already spoke to a lawyer she still got defensive and argued with me. There is no point even talking to them obviously they will not fix their problem, I regret ever buying from Acura. Check and DOUBLE CHECK ALL your numbers with them (especially sales tax!!)

I have very little negative feedback. My overall experience with this car has been--the best car I have ever owned. All cars come with technical issues. Now kudos to whoever invents a car that does not have issues ever. However, the only things that I experienced with my car were that the 1. Acura TSX 2004 (red, tan interior, v-tec engine) was that it was made with the starter near the engine. According to my trusted mechanic, he says that this cars positioning of the starter as being irregular. This causes the starter to malfunction more than other cars whose starter was not made in the same location. 2. A coil in the engine needed to be replaced. Other than that, I have had no other issues that were not issues related to normal wear and tear. I drive 100+ miles a day for work. This has been a very trusty car. Im sad to have to sell it for a car with a wee bit less mileage. Ill definitely miss Red. (Yes, I do name my cars.)

During the week of January 16-January 19, 2012, my vehicle was taken to Acura of Brooklyn on 2722 Nostrand Avenue for an oil change. While there, the service adviser informed me the rear brakes of my 2006 MDX needed to be replaced and I consented to the service. On Sunday, 1/23/12, as we were on our way back to Brooklyn from Boston, Massachusetts, my husband and I heard an unusual sound coming from the front end of the vehicle. We immediately called Acura of Brooklyn to report the problem and they advised us to go to the nearest Acura service station in Boston. When we arrived to Acura in Boston, the service department was closed. A representative from Acura of Brooklyn then advised us to bring our vehicle in the next day so that the source of the problem can be determined.As we proceeded to drive home to Brooklyn, the front end noise became progressively worse and the wheel began to shake excessively. This occurred approximately 60 miles south of Brooklyn in Connecticut. Suddenly and without warning as we were driving on the highway, our front right wheel came completely off, nuts and all. Needless to say, my 10 year old daughter, my husband and I were shaken up by this incident. We called a tow truck company and our vehicle was taken directly to our house because Acura of Brooklyn was closed. Early the next day, a service technician from Acura of Brooklyn came to our house to assess the damage and the vehicle was immediately taken to be repaired at their service station and we were given a loaner car. After the work was completed, my husband asked for a copy of the work order to see what damage had occurred and if and what parts, were replaced. It was never sent to our house or given to us. A routine follow up customer service call was received 3 days later and I explained my dissatisfaction with the way the incident was handled and the disregard and inconsiderate behavior of the Acura staff. The customer service representative assured me that the message would be relayed to the manager and someone would be contacting me soon. No one did.In March 2012, my vehicle was taken for a routine oil change and I was told that the front brakes would be in need of replacement at my next visit. Today, Friday, May 11, 2012, I took my car in to Acura of Brooklyn for a routine oil change, to replace the front brakes as instructed and also to report a knocking sound that I was hearing from the front end where the damage occurred when the left wheel had come off back in 1/2012. Not only was I told by **, the service adviser, that my front brakes no longer needed to be replaced but now my left and right wheel bearings needed to be replaced and my axles as well. Although puzzled by this new information, I immediately asked if it is impossible that the damage was done when my wheel came off on the highway. I was told no that this is due to the normal wear and tear and also because of my high mileage. The quote given for the repair was very high, even at the discounted price given by **.I asked to speak to ** manager, ** who was very hostile and inconsiderate from the beginning of our discussion. In no uncertain words, ** informed me that he was not present when the incident occurred in 1/2012 and that our near death experience was irrelevant to him. I reminded Mark that my husband, my daughter and I could have died when my husband lost control of the vehicle due to the negligence of his mechanic, who failed to tighten the nuts of the wheel. He showed total disregard and told me that if I dont want to pay the money to have the service done, I should pick up my vehicle. I was disgusted by his behavior but I told him I would call back once a decision was made.Approximately 30 minutes later, I reluctantly called ** back to inform him that since my vehicle is a necessity, the service work should be done but I will be filing a formal complaint. He informed me that this is really not worth it and he does not need the money that bad. He also told me that I should pick up my vehicle if I was not comfortable with the work that is being done. I told him that the purpose of my call is to have the work done and he cannot refuse to provide service to my vehicle. Since ** behavior was upsetting, I asked to speak to his supervisor but he informed me that ** would not be back until Monday. He then hung up the phone. This lack of consideration, disregard and poor customer service and relations is totally unacceptable and prompted my decision to file this complaint.

All the cars and SUVs are coming out with standard features you would expect in a luxury car. Toyota, Hyundai, Kia, Nissan, all come with all the latest protection lane control, Cruise adjust, heated steering wheel and seats, and these are for their models across the board. You would expect Acura being a luxury brand would have all these things standard in all their models. The Acura should have all the top end. Hondas have that are standard but no everything is an upgrade, Acura is becoming a dinosaur. They should be bringing out an advanced electric with everything standard at a reasonable price to capture the market. Probably my last Acura.

The software on the fly by wire throttle is inconsistent to the point of being dangerous. Acura USA says thats the way it was designed so tough luck. Live with it. Basically when in traffic where you need instant acceleration, myself or my wife can hit the gas and nothing happens for a few heartbeats. My wife is a one foot driver and notices it which shows the severity of the problem. My 2010 TL didnt show this problem so it seems to be a fairly recent modification. I guess I should have bought the Lexus.

With a variety of models to choose from, I have found Acura to be the car for me. Their cars are designed with a sleek look, are fuel efficient, and are safety tested to ensure that the vehicle is road ready and safe to drive. In my car everything is digital and easy to see. Not only will the cars appearance draw attention, the inside was designed to provide the customer with a sense of pride for owning a Acura. Plenty of leg space to provide comfort for the driver and all occupants who ride along. With a sleek and sexy design these cars should be the most cost efficient vehicle on the road. I believe there is a body style to fit anyones preferred taste in appearance.

On 6/23/10, I experienced transmission failure from my 2002 Acura MDX and brought it to an Acura dealership. I was not informed of the recall issued 4/15/04 impacting transmissions for this year and model and was quoted for full replacement. Therefore, I had rebuilt at another facility due to cost at Acura dealership. Then on 8/14/11, I was traveling back from a trip and my transmission locked up on the highway almost resulting in a crash. I had to have the car towed 215 miles back to the transmission shop that serviced the vehicle. After further research, I identified that this issue was a result of the gear shift becoming too hot at a high speed, causing the transmission to grenade inside. This was exactly what is described as the defect consequence in the recall information. Due to the faulty transmission design, an additional jet oil kit is needed in order to ensure the transmission functions properly to allow fluid to flow through the transmission and dissipate heat. I placed a claim with Acura product services because both transmission issues were due to overheating of the gears. They denied my case and did not even contact the two shop references verifying both transmission issues were a result of this.

My Acura MDX is a really great car. It was used to us, but was a great buy and is still to this day running smooth. We take it to the dealership for maintenance. But Id change the exterior color because there are a lot of the same models that are the same color out there on the road and in parking lots. But for a 2004 car, its awesome. Even in the snow and ice! We always knew we wanted this model, we just had to wait for the right one to come along. They just hold up when taken care of. The interior craftsmanship has held up. Very safe.

The dealership had multiple cars available in their inventory ranging from the different models, colors, years, and new and used vehicles available. I really enjoy the upgrades that come standard in all Acura Vehicles which led me to the purchase of my new vehicle as well. Each model comes basic with navigation, leather seats, and sunroof. Overall I feel like there could be more leg room added to the back seats of the vehicles. However they are comfortable and provide a sense of security and luxury.

I purchased a new 2020 Acura RLX hybrid with all of the bells and whistles. While under 30,000 miles the vehicle has had major issues with the infotainment system, the fuel pump, transmission, and battery. All have required replacements and extensive (months) time at the dealership. On August 13, 2021, while at a hospital in another state, for my mothers surgery, the vehicle failed to start inside a parking garage. Acuras roadside assistance was contacted and they informed me that they were unable to tow the vehicle from a parking garage and I had to find my own towing company. I arranged the vehicle towing, at my expense and had to get a rental car to get home and back. According to Acuras warranty, all of these expenses are reimbursable.I picked up the car a week later from the dealership just to find that my back seat was missing (the hybrid battery had to be removed to replace the fuel pump). Once I got the seat installed, I went home and filed a claim with roadside assistance. That claim has not been paid or even decided after 7 months. According to Acuras policy, this was supposed to take place within 30 days. I later the transmission failed to work, and I had to have the car towed to the original dealership. I filed a Lemon Law claim as advised by the Acura dealership due to all of the issues with this vehicle through Acura customer service. The claim was opened in September of 2021. The process as listed on the Acura website is a 4-6 week process to obtain a decision. It is now February of 2022 and no action has taken place. When I call customer service I am informed that it is with a new case manager and the process has to start over. In other words, the first lazy case manager did nothing and they hand it off to the next case manager to start the process over. This is my 3rd Honda vehicle to include a 2019 Acura TLX that is 1 year older than my 2020 RLX. I have always had great experiences with Honda until now. What they have become is a company that no longer values dependable vehicles or great customer service. Even if you are paying over $65,000 for a vehicle.

Just leased a 2019 Acura MDX Sport hybrid Technology. I am in love with it. The Active Damper suspension works amazing. Had a 2018 RDX Advance and the ride was not smooth at all. This MDX Hybrid just rides wonderful. I am getting 26MPG regularly, and I am not a light footed driver. While the infotainment is outdated - it sounds like it works better than the new system in the RDX. There needs to be LESS road noise Acura, and the interior dash and other surfaces need to be more luxurious, but overall this SUV is GREAT.

I leased a 2016 RDX in March. The first few days of driving I noticed a vibrating sound under the hood near the passenger side. I took my car back to the dealer in Santa Monica and was told it happens on these cars. Its the brake pump adjusting. The agent told me he tested other 2016 RDXs and he heard the noise. Well it continued. I took it back the following week and I drove around with a service agent and of course I could not replicate the noise. It only happens occasionally but its very irritating! I was told unless they hear it when driving the car there is nothing they can do. I had a 2104 RDx I loved, Im starting to hate this car.

Purchased a 2007 TL, brand new in Virginia. The military moved me to Alaska where the navigation system does not function because there is no disc that covers Alaska. The car does not know where it is and as a result, many functions that I paid for do not function. You cant set the clock, etc. I have contacted the dealer in VA, the dealer in Anchorage, as well as Acura customer service. They refuse to do anything. The database does exist. I am furious.

Experienced total steering failure. Extremely dangerous, apparently a more wide scale problem and they don’t seem to care people could die. Upwards of $3500 to get it fixed! This is on a 4 year old upscale vehicle (Acura TL). This dealer (Hertrich Acura) especially does not care after purchasing 6 cars among me and family. Car was impeccably maintained but if you don’t service the vehicle at their overpriced garage you can forget it. It does have a 109k miles on it but that’s a break in period for other upscale brands! Stay away!

Got the car in July 4. To start it is a beautiful car but first day of having the car had to call because the rear cargo door every time it opened sound like a whale and the cooling on the seat was making noise. When I came back they tell me they have to leave the car because they need to order parts and the head liner has to come down in order to change the hinge. I talk to someone about getting a new car that was less than a week and they were like, You put miles on it, in which I replied, Of course I have to use it to go to work, otherwise I can’t pay the car, but they refused. Resolution on that was replacing the hinge and the seat. It was a plastic that was never removed and was making the noise. Now around September I start hearing noise from the brakes and took the car on October for oil change and ask them about it and they said there was a service bulletin to replaced the rotors because it is a known issue. Got rotors replaced and they still make noise. Call them about it and they tell me I have to deal with it until they come up with a fix because the service bulletin did not fix that issue and they are working on it. Now today is December 5 and the screen does not turn on then I try again and again and it finally came on but is stuck on the Acura disclaimer turn on and off the car and the screen now remains turn on on the disclaimer screen killing my battery. Called SPRINGFIELD ACURA again about it and they tell me again that they know about the issue and to disconnect the battery terminals for 15 minutes. First off I don’t have personal tools to do that. Second I am in warranty. If I touch it they will blame it on me. Apparently the engineers they have are not doing a good quality check on their work and for a luxury top brand of Honda like Acura very terrible service.

Do not try to purchase a vehicle from this Dealership…. Very shady, unethical business practices!!!! I came in to purchase a vehicle for my daughter. Found her dream vehicle, took it for a test drive, made an offer on it, they accepted the offer, gave them a down payment of $1000, as per their request, received a fully executed purchase agreement signed off by David ** (Finance Mgr). My daughter wanted to finance it on her own in which they tried to get for her. After a few days I said forget it. I will just pay cash for the vehicle. I asked if I could come pick on Friday. They pushed me off until Monday. When I called on Monday they said, Let’s try for Tuesday. On Tuesday I received a call from the salesperson, who stated, oops they sold the vehicle to somebody else. How can they sell the vehicle to somebody else when I had a purchase agreement, money down on it…I immediately called the general manager, John ** and left several voicemail and written messages for him, three days in a row… Not even a courtesy call back. They still have my $1000 downpayment… Also they tried to sell me a car with 15,000 more miles on it in horrible condition, different color... Saying it would be an even trade. Not even close. Stay as far away from this place as you can. There are other reputable Acura dealers that are so much more professional and ethical and do the right things for their customers. I will be putting in a complaint with the Better Business Bureau as well as also writing a letter to the corporate office of Acura/Honda to express my opinion and our Attorney may be getting involved to seek legal recourse… I do not understand how in this day and age something like this could have happened… Nobody had an excuse for it. They just said the vehicle was sold…. Stay away!!!

You would think an auto maker, who endangered the well being of my 2 year old daughter, would be quick to correct the problem of a defect on one of their cars. I took my daughter to the park on a hot day. When we were about to leave, I unlocked all the car doors as usual by placing my hand through the door handle. I opened the back door, placed the bag with my keys on the floor, buckled my daughter in her car seat, closed the door, and went to open the drivers door. All the doors were mysteriously locked. All the doors were unlocked, how could they just lock themselves? Also, with the 2013 Acura RDX, you cannot lock the door with the key fob in the car. I of course began to panic and a maintenance man broke the small window on the side so I could get my daughter out. Upset, I drove to Center Acura even though it was late in the day. They told me it was too late to check my car, but could look at it next Saturday. I asked how this could have happened and nobody knew. It was almost like nobody believed me. This is a pretty serious defect and I at least thought they could help me out with the cost of the window. Nope, I received a quote for $708 ($228 for the window and $480 for the labor). I then called later to ask if they charge to diagnose the problem. It was $160 just to look at it. Called the Corporation and they basically said it was up to the dealer. I cannot worry about the safety of my children so I am looking elsewhere for a car. BTW, that same window will be fixed for $270.

I purchased a new 2021 Acura TLX on Dec 6th, 2020. Around 7500 miles the car steering rack started to make a noise. I recorded the video and sent it to my local Acura dealership (Vandergriff Acura). They said other Acura had the same issues and I need to get the steering rack assembly changed. The part was back ordered and it couldnt be fixed right away. After 4-5 months of wait the part was back in stock and Vandergriff installed the whole new steering rack assembly. The car at that point only had 14,000 miles. I took the car back to Vandergriff 3 times because the car wasnt going straight. The first time it was pulling to the left and the next two times pulling to the right. Ithen took it to another dealer in my area, Goodson Acura. They performed an alignment for free and said the issue is fixed. I drove the car right after and again the issue was there. The car keeps going to the left. The sensors in the car has be reset and still the car doesnt go straight. I contacted Acura Client Relations and Sue from CA called me back. She called me 3 weeks ago. She mentioned she will call me back and let me know if I can bring the car into the dealership. Three weeks in and reaching out to her three times already, she hasnt called me back. I am getting frustrated I have a new car and it drives worst than my 2021Mazda 3. I will never buy a car from Acura again. I will stick with Audi and/or BMW. The contact number for the Acura Clients relationship person is 1-800-999-1009 ext **.

Gunn Acura sends emails to customers saying No Appointment Needed, Service for 1 hour or less. This is false. According to Gunn Service Mgr. it takes 1.5 hours or more. Staff not friendly. Over promise their commitments. Overpriced. Not buying another Acura again.

Having purchased 5 new Acura from Crest Acura in Syracuse NY I expected some consideration for being a very loyal sales and SERVICE customer. When considering purchase of a sixth Acura I encountered Jim **, a very disappointing encounter. Upon having my TL (purchased new at Crest and fully serviced at Crest) looked at for trade in, I was offered far less than book value. When I questioned this, I was told by Mr. ** that he couldnt pay more for my car than he could buy one for at an auction, no consideration for a one owner fully serviced Acura from his dealership.He then challenged me to visit a competing dealership to determine if I could get a better deal. I did and I did. Upon learning that I had traded elsewhere Mr. ** spent 5 minutes running my new vehicle into the ground and telling me how unhappy I will be. What a very sad individual he is. He could have saved a very loyal customer if he had used appropriate business protocol. An example: Im sorry you arent happy Joe, what can I do to correct the problem? No he acted like a spoiled child who didnt get his way and totally ruined a good relationship.Ive been in business for 35 years and have handled a number of complaints. Ive found that attacking the complainer, defending your behavior does nothing for the business except lose a potential client, something Mr. ** easily accomplished via his negative behavior. He could have saved me had he been a professional rather than a spoiled child who doesnt belong where he is. You can be right but wrong and you can be wrong and be wrong. Whos the real loser here?

I purchased a 2007 Acura RL brand new. It has been a nightmare. It only has 60000+ miles on it and it looks like it has a 100000 miles. The trim around the windows and inside the doors are peeling and rotting. The material in the inside leather (more like cheap vinyl) is cracked and peeling off. The material covering the center console has already peeled. The dash covering is bubbled up and cracking. The center display goes in and out of view. The wheels squeal. We have replaced brakes that we really did not have to. Having this car was a dream turn into a nightmare. I will never buy another Acura of any type model for as long as I live. There is a thick greasy streak in the passenger side window that there is no explanation for. DONT BUY ONE.

There are different models which suits the need of different people. Inexpensive maintenance cost and nice luxurious interior without the cost of an arm and leg. The Acura has a sleek design and available in many colors. There are many available features with a modern design and technology advanced. Also, theres an easy one push start up to warm up car in advance. Basic feature work fine although there are optimal advance upgraded features. Also, they have cheaper upgrades compared to other brands and the ability to customized based on ones needs. There is enough space for what I need. But would like more leg space without buying a bigger car. Passenger seating is close if sitting in center tier. Overall, worth the cost.

2011 Acura tsx. Worst riding car Ive ever had. First and last Honda Ive ever/will ever own. Interior rattles everywhere from the time it was new. Cheap thin paint on front of car - looks like its been sandblasted. Im easy on my cars. This was a daily driver with mostly Highway miles. Transmission went out at only 75k. Never had trans problems with any car Ive ever owned. From what I hear, this is typical. Honda transmissions are some of the worst made. GM and Toyota are best. Oh well, you live and learn. Hope this review helps someone NOT buy an Acura or Honda.

MDX is a nice mid size SUV and the RDX offers more seating. The TSX is a smaller sportier sedan. We have the TSX. The dealership also has a lifetime supply on Acura grade cleaner for the exterior and interior as well as superb customer service. Very sleek and stylish. Definitely looks like a luxury vehicle. The leather has not cracked at all and the paint has stayed in perfect condition. You can upgrade pretty much anything from upholstery to wheels to the technology inside the car. Bluetooth aux output plus Bluetooth ability to hook up and play music without any cords. While other models of Acura may be roomier we chose the TSX. We bought it fully knowing that there was not going to be much room. One kid fits well in the backseat with maybe one additional person.

Overall love the Acura TSX. V6 is great. Mechanically any issues have been minor, mostly electrical. But the finish isnt holding up as well as I would hope or expect from Acura. Had peeling paint issues with a prior Honda product as well (Accord).

2008 Acura MDX rear cupholder - We had an issue with the rear cup holder not opening properly. It was getting stuck. We dealt with it for several months. Finally, I decided to bring it in. They said, It looks like liquid was spilled on it, and could not be fixed, needed to be replaced. I paid for replacement parts and labor. Within a few months, it was doing the same thing. I questioned if my original one was defective and, in fact, not my fault at all. I asked if they could please fix and have the part ready so I would not have to make the trip out there again since it takes at least 2 hours for oil change. When I got there, they said, It looks like someone spilled liquid in it; we will order another one. It will be a day or two. I was frustrated because NO ONE spilled on the new one. Now I had to come back again when I specifically asked so we could avoid this.Then I find online an Acura Service Bulletin stating there are issues with this. Several people have the same problem and bring it in to have it fixed under warranty. Now I am really frustrated. When I confronted the service rep, Charlotte, she said, Well, that could be a new bulletin. No, it is 5 years old. Why did I have to find this on my own? Why did they just keep telling me, You spilled liquid? I expressed my aggravation and stated that I wanted my money back for the first one that I should not have had to pay for. She told me to call Acura. I said, Im in Acura dealership; who do I call? She said, Call California. Seriously! Then the service manager came out and said, I am not replacing this one as it is sticky, as he proceeds to show me the outside of the housing unit, which clearly has no effect on the internal mechanism. Then he began to ask me to read the bulletin.After 2 new cars from there and 8 years of loyal service to them? I spent thousands on new tires, service appointments, new parts, etc. And I am left with, Call California. I am very disappointed and I will no longer service my car there. I will no longer consider Acura for any future purchases.

Its been about 3 weeks now and my car battery drains over night. I have already purchased 2 batteries and have checked my alternator and its neither. Theres nothing on that I can see and when I looked online this was a very common problem with Acuras! If I would have know I would of never purchased. Very disappointed!! Took car to dealership and they couldnt find anything wrong and again they said thats all they see with these Acuras!!! And their unknown causes!!

I know it’s a huge review but please read it before you make a decision to buy Acura ILX! Maybe it will help you to change your mind! Since the moment I bought a brand new Acura ILX 2020 as a pleasure car in July 2020, I have already visited Prime Acura Dealership 10 times. The main issue – is a loud clunking noise that coming from the front side of the vehicle so you can feel it in the floor when tapping the gas while cruising and also from the passenger’s side and also hesitation while driving. All these problems occurred when the mileage on the car was about 3500 miles. To solve the issues, the dealership made a decision to replace the right axel (twice) and the intermediate shaft. They unsuccessfully tried to resolve the issue with the noise two times. When I came back to the dealership with the same problem the 3rd time, they told me that the noise is actually a normal characteristic of the vehicle. When I asked them why it was considered abnormal before and now it became normal, the mechanic told me that he didn’t know this particular model very well at that point.When I tried to look for a help in the other dealerships, I had received the same answer – the noise is the normal characteristic and the car is acting as designed. When I came back to the dealership with the same problem (it was my 6th time) the mechanic with more than 20 years of experience at Acura, who did a test drive, told me that the main reason of the noise could be transmission defect and that, possibly, there is a transmission replacement required. But after couple days of working with my car, the manager of the dealership got back to me with the answer that the car is acting normal. I have a camera in my car that recording 24/7, and the moment where the mechanic mentioned the transmission defect was recorded. But when I came home and check my recordings, I found out that that particular piece is missing. I have never had any issues with my camera before! Unfortunately, nobody from the dealership was able to explain me how that happened. To my great luck, I forgot to switch my clock to winter time, and because of that I have all the videos that I thought have been deleted. I decided not to give up and made an appointment with the engineer at Prime Acura. I requested a joint test drive with him, but at the dealership they told me that this is impossible because of the COVID-19. It was weird to me, because they allowed joint test drives with the mechanics but no with the engineers.When I realized that nobody at Prime Acura wants to help me, I went to the independent licensed mechanics who confirmed that the problem exists –“ there are hesitation during acceleration and thumping noise during up shifts, problem is indicated as internal transmission or TCM programming issue”. It was exactly the same words that the mechanic at Acura said to me before they changed their minds.One day I couldn’t start my car, because the battery died (Brand new car!). I had to ask my husband to jump the car and rafter that I went to the Prime Acura right away. The mechanic performed the test and told me that the battery died because it was defective. They replaced the battery, but 3 weeks later I found out that my camera was not recording in the parking mode, although it was before the battery was replaced. The mechanics who installed the camera told me that the battery voltage falls below 12 volts and the camera stops the recording. I came back to Prime Acura to ask what battery they installed, because before the replacement there were no issues with the camera whatsoever. The answer that I received was the power capacity of the battery is small and the camera is too heavy for it. When I asked them why it never happened to my old battery they just tried to avoid to answer the question and only repeated that the battery is too small.I tried to look up the problem and found a few articles about the camera, stating that the camera can’t kill the battery. I sent those to the Prime Acura rep. I just wanted to get answers on my questions but instead I received very rude email from him where he says that he doesn’t want to continue the conversation. Bottom line, I haven’t seen worse customer service that was provided by Prime Acura. They haven’t fixed my problem, they haven’t shown any desire to help or at least sympathy and respect towards me as the client. I DO NOT RECOMMEND to buy Acura ILX! This 26k purchase only gave me a huge headache and a lot of stress, humiliation and prejudice of my customer and human rights. Acura doesn’t stand by their product or does the right thing by the customer! The actual quality doesn’t comply with stated, car warranty is nothing but a joke and the “premium class” is just a dial tone.

I bought a 2016 MDX at Apr 2015. The car has usual new car smell. At the beginning, I thought I will disappear soon. I am wrong. I cant stay in the car without the window open for about two years. But unfortunately after two years, the smell of new car just reduced a little bit and the leather seat still gives off strong chemical odor. I can confirm because if I smell closely to the leather its just too strong. I have owned multiple cars with leather seats before. This is the first time I hit the issue. Its not typical genuine leather smell. Its unpleasant chemical smell.

DO NOT BUY AN ACURA. I have a 5-year-old Acura with 55,000 - Garage kept. All of the so called leather is coming off the doors and has torn on the side of the drivers seat. I called Acura/Honda goodwill department and received a callback today saying it would cost $3600.00 but they will give me a discount and I can pay only $750.00. I have had Lexus, BMW, and a Nissan which were much older and never had a problem with the leather.

On June 8, 2012, I took my car into Acura of Milford, CT for an oil change and check the AC which was not working properly. All was done or so I thought to thetune of $304.52. I brought the car home and after a few days, my grandson, who is going to school for mechanics, said my car was leaking oil. He checked it out in my garage and found that the oil drain plug was stripped and that it did not tighten properly and needed replacing. This should have been caught by the mechanics at the Acura dealership. This cars previous owner always used the dealership when anything had to be done and I have followed in her footsteps taking the car to be serviced there also. I am indeed dissatisfied and will think about taking my car for an oil change next time I need it. On top of this, I was never told the oil drain plug was stripped. If I had been told, it could have been replaced.

My family has been a loyal Honda customer for 30+ years and 6+ Honda cars. Weve loved their reliability and dependability. That being said, it is unfortunate that I have had a negative experience with most my recent vehicle. I drive a certified pre-owned 2012 Acura TL Tech Package, which I purchased in 2014. Since the purchase, the car has driven very well, showing no indication of any issues. Though I purchased this vehicle in a metroplex, I live in a rural area. I drive 60 miles round-trip to and from work. Last Wednesday, while driving on a rural highway between offices, the car lost all power without any warning traveling at 75mph. The RPM dial went crazy, and then the check engine lights flickered (check charge system, check ABS, check VSA). Luckily, I was able to pull over to the shoulder. I let it run, hoping it would stay on until I could get assistance. After about 5 minutes, it shut down completely. I was stranded in between 2 small towns on a rural highway with spotty cell phone coverage plus the inconvenience of missing work. I could not restart the car—absolutely no lights came on. Thankfully, I was able to contact a tow service to tow the car back to my house (28 miles away). I assumed the battery was the issue and replaced it, which worked for 5 minutes before it was completely drained. I live 350 miles from the nearest Acura dealer, so I had to tow it there. When I got it to Acura on Saturday, they ran diagnostics on the car and determined it was a faulty alternator, covered by my extended warranty and fixed the problem. My main concern with this situation is that there was no warning whatsoever to alert me of a problem. Had I been alerted, I would have acted proactively to prevent this from occurring, especially since I live so far from a dealer. I can only imagine how much worse this could have been had it happened in the middle of the night in this rural area, or if this happened on a 5-lane highway in a big city during the morning or evening commute.When I mentioned the lack of warning to the Acura service guy, he said, “Sometimes there is no warning on these things.” That is a problem. There should always be some form of warning before a relatively new vehicle is malfunctioning. Acura needs to determine why their vehicles are not warning the drivers of potential repairs for the safety of its drivers and all other drivers.

My car is a 2016. I bought it used. It was in excellent condition. The acceleration is lacking somewhat. It has a hesitation problem. But its a nice looking SUV. Its smaller than the car I sold when I bought this. That was a Hyundai Santa Fe. The Acura has some convenient things. It has a moon roof. It doesnt use a key to start the car. Its a push button. Mine has fully adjustable front heated seats. They are leather. Id like to have cooled seat because I live in southern Arizona. Overall its a good car thats a little hard on gas, however.

My husband bought a 2016 MDX from Acura Ramsey in Ramsey, NJ on June 27, 2015. One week after that he started having problems with the car. On Saturday we were out to dinner the car started giving weird noises and it said transmission problems. On Monday I tried to take the car to the dealer but all of a sudden the car stopped on RT 17. We had to tow the car to the dealer. When I was at the service I asked them what would happen with the car and they told me to talk to the sales manager Chuck **. When I went to his office he did not even told me to come in and I had to talk to him standing by the door. Actually first response I got from him was There is nothing to talk about. Go to the service and wait for your car. I asked him nicely what the procedure because it was a major problem with transmission. He again told to get out of his office and go to the service department and wait for the car. I did not understand why he was so mean and refused to talk to me and I asked him but he got worse. He kept saying Obviously you do not understand me again and again. I reminded him that I may not be a native speaker but I perfectly understand English and I am a US Citizen and I have the right to know what the procedure but he again treated me like an immigrant who did not understand anything. Unfortunately he was getting worse every time I opened my mouth. I did not understand why he was so rude and mean and why he was discriminating me saying that I did not understand him. I also have an MDX that I have bought from the same dealer in 2011 and I have been going to the same service since then. I have never ever been insulted and discriminated like this before. Actually I have never been treated like this in my life before. Brand new car stopped on a highway. I was totally traumatized and shocked. I did not know what to do. Instead of saying sorry he kept insulted me. He never ever not even once said he was sorry. I was so upset that I was shivering and crying but he seriously did not care about what happened or how I felt because of a car that we paid $60,000. This has been one of the worst days and treatment in my life. I like my car but I think Acura has the worst customer service and they do not think about doing anything about it since my husband also complaint about him via email a week ago and nobody responded his emails. I hope they will do something to improve their customer service and they do not hire these kind of people who do not know how to treat customer who has already bought two SUVs from them.

The headlights on my Acura are already cracking in less than 4 years. What a joke. I’ve been a long time Acura customer but this will be my last one. Save your dollars and go elsewhere as this company does not have your best interest in mind.

I came into Rosenthal Acura, Gaithersburg looking for a used car so I could purchase at a low cost due to my financial issues. I was looked down upon by the sales manager. He was really rude and was not helpful in finding the right car I wanted. Although my salesman and everyone else were really helpful, the manager was equally rude. After I made my complaint to him, he made funny gestures and took out his phone and ignored me. I refuse to ever step foot into that dealer again. What kind of a sales manager treats a customer in that manner?

I have 2013 Acura MDX. It was good and smooth when the mileage was about 40000-50000 but after the mileage went higher the transmission got problem, it will shake every time I tried to be from 45-50 mile per hour.

Very luxurious ride without the highest costs. Has all the “bells and whistles“ you’d like in a luxury vehicle. Only downside is the cost to upgrade to a tech package that includes built in navigation pkg as opposed to CarPlay where you have to have a good cellphone service.

I am writing this review to improve this service. It appears that only the people who have had trouble with their Acura vehicles have left reviews. Think of how many people own an Acura. Hello people. This is only a handful of owners. I am sure there are just as many complaint with any other manufacturer. Here is a better idea. Lease your vehicle before you buy it. If you dont like it, and you bought the malfunction/replacement protection plan, you arent out anything. It sounds like most of these people are just ignorant, and like to cry about something they were too cheap to buy. You people bought a luxury vehicle. Buy the protection plan. It isnt that expensive. If you bought the vehicle, buy the protection for it. You obviously have the money. I just got my first Acura, and I feel you are just trying to scare potential buyers, because you had problems. I love my car. It is the best car I have ever owned. Its comfortable, stylish, has plenty of space, a V-tech engine, heated seats, GPS navigation, all leather interior, power everything, moon roof, and it handles like a dream. On top of all of that, I have their cheapest vehicle, an ILX. I have only had it for two weeks, so my opinion might change, but as of right now, you people sound like spoiled adults who have always got what they desired. Why did you buy it? I tell you why. You heard they make luxurious vehicles that run forever. Why have you heard that? Because they are made by the same people who make Honda, and everyone knows Honda makes great cars. If you want to whine, buy something else. You wont hurt their business. Buy a cheaply made Mitsubishi or Hyundai. Quit trying to ruin peoples driving experience, because yours was.

Dealership totaled my car while in for repair and tried to hide it, they tried to pay me off not to leave reviews. 9/5/17 I received a call from the service department saying my car was involved in an incident at the shop that they had found that morning. I was told that they were unsure the extent of the damage at that time. I sent my mom down to get important papers out of my glove box as I was unable to get there. When she arrived, she found someone still working on the car and she opened the glove box to it full of water rushing out like a fish tank being dumped over. The next day I went down to the dealership to see my car myself and speak to management. We met with George who promised to bend over backwards to help me.I was continually pushed aside and treated like I was a nuisance. Once their insurance finally claimed it a total loss (over a week later) I then was left to do all the work, I had to fight for 104 days to get my car paid off. This was daily calls and emails and hundreds of hours of work. When it came time to get me into a new vehicle I was shuttled back and forth between salesmen (who were all friendly but couldnt help) and the 2012 that was comparable to my MDX was sold before I could get there to see it the next morning. I was hopeful theyd cut me a great deal on a replacement vehicle for all Id been through but alas all I got was a lousy $1000 off the price (something anyone could haggle down) and still paid over blue book, and 15% off floor mats and I had to pay for moldings to be put on to cover all the scratches on the passenger side. To get the $1000 off I had to fight for $250 of it and was told by Gene **, Fine if its a fight over $250 Ill do it just to get you done and out of here. He was incredibly rude to me and honestly I shouldnt have proceeded with the purchase of the new car especially since the only viable option was a 2015 MDX that now costs me an extra $150 per month and I had to start payments all over again.Once my car was paid I reached out to the dealership to try to work out some compensation for my time and losses like new tags, paying double insurance while I fought to get my car paid off, and interest accrued during that time. I sent a certified letter to George, and Gene called me in return, I asked to hear from George who refused to contact me and I never heard from again. I then put a complaint in with the BBB because I was receiving no response. George blank told the BBB they bent over backwards to help me and there was nothing more they could do.I then contacted Acura corporate directly (who were wonderful by the way) and they couldnt believe how I had been treated and they tried to help me. They arranged a call with the dealership which was between me, Acura and Gene. Gene again was not very friendly in his tone and took no responsibility for what had happened. His apology is, We are sorry this happened, and that WEVE had to deal with this. He finally offered me some compensation for my loses. $1000 with the stipulation that I leave no negative reviews and do not discuss the dealership negatively. And 3 years free oil changes (no way would I bring my car back to them).I refused his offer because I believe people need to know that while I was fighting the insurance I found out from their own tech and from their incident report I had to collect, MY CAR WAS ACTUALLY TOTALED 4 DAYS PRIOR TO THEM CONTACTING ME AND THEY TRIED TO HIDE IT!! Ive collected thorough documentation on all the events that occurred, and it is now my mission to warn people about this dealerships poor business practices. There are good people that work there that if they could have would have helped me more; these people are Bob **, Chris ** and Matt in sales.

My experience have left me feeling angry as a consumer. On many sides I have experienced disappointment. I did a trade in 10/12/17. Completed paperwork twice. Finance company originally Wells Fargo, never have I been late with my car note. As of todays date 12/26/17 I dont have resolve with the pay off, nor payment book. I was told that Acura finance company would contact me but to no avail. Early pm today I spoke to manager who said will call back after he get paperwork in his hands. Its 10:11pm. Still waiting. Ive tried to be patient. Tomorrow I will have to spend the day talking back and forth with Wells Fargo. PLEASE ADVISE.

Me and my family have roughly owned 20 Acuras in the last 15 years including buying 4 in the last 2 years. Had our ups and downs. The bad - losing my key. Running my Credit without my permission then making me pay for it to fix it... Messing up payments that were being taken out of my account (extra money). Lots of overcharges in any transactions. Whatever. I am over it. Everyone messes up. The good - great lease rates. Mostly reliable. Great looking car. So I bought another used Acura for a winter beater. There was apparently a recall for MDX active suspension struts. 5k repair up to 160 kms. I am sitting at 180. I called them and said hey I dont expect a full repair but some help would be great considering I am probably one of the best customers. I also own a body shop and obviously we pump parts from Acura.You know how the story goes. I was in talk with them for two weeks. They told me to beat it. We wont even look at it was the answer. I dont know if the people I am speaking with just also made an error but I am getting rid of all my Acuras after they are off lease and simply going to try something different and see how customer service treats me. I know grass is not greener on the other side but hey Mercedes makes some nice cars of all types.

Very displeased for how Acura does not stand by their product and does not value a repeating customer. I have purchased 4 Acuras in the last 10 years and am sad to say I will not purchase another. In 2010 I bought a 2009 Acura TL and here recently in the past year I have had issues with the rubber seals around all the windows, windshield and around all moldings on the outside of the car. I have explained to the dealership and a customer care manager at Acura Care services what my issues are and that my car is garage kept away from all natural elements. The window moldings have completely melted away leaving an inch gap between the door frame and window on all doors which allows water to fall freely within the door. Also cold/hot air flows into the car due to this so having the air turned on high in either condition is a must.When Acura Care was contacted and a case was opened I was advised due to the cars age they will not help at all. I asked if the pictures that were taken at the dealership were looked at. They replied that no pictures were seen or sent by dealership but the decision has been made. They will not be able to do anything for me. I again said that it isnt like I have been tampering with the seals or weather stripping but it is literally melting away to the touch and flying off the car as I am driving, again no concern was shown by the Acura Care Case Manager. Again I have purchased 4 Acura cars but WILL NOT BE DOING SO AGAIN EVER. VERY DISSATISFIED AND SAD TO KNOW THAT ACURA DOES NOT STAND BY THEIR PRODUCT! I have a 98 Ford F-150 that stays in the TEXAS heat 365 days of the year and have never experienced this or anything near this on it. Yes it is a 09 but just barely has over 100k miles on it and is garage kept. Product is faulty and ACURA knows that is why they dont stand by their product or value true customers.

I have been given the royal runaround today and all I want is to make my 2007 Acura RL safe for me and my family. I was contacted to by your customer no service, reference case number **, and the drive side and passenger airbags that need to be replaced. I was told I could get a rental car to use until parts became available and to contact Sons Acura to set this up. This was wrong or at least Sons Acura say so. So they told me to call 888-234-2138 and press opt 3 to arrange for the rental. The person at opt 3 told me to call Sons Acura, so I called them back. Sons Acura then told me that they saw where I had requested the airbags to be ordered in back in July, but they were not in. They also said that Honda of America is wrong and they are not giving rental cars to those people with airbags that can kill them. I dont want your car anymore. I dont want to die or my family to get hurt either!

I have just recently purchased a new 2016 MDX and currently have 3100 miles on the vehicle. I have some major concerns in which I am very worried about. I just went to the local supermarket for a few minutes went back to my car and tried to start it up. The transmission seemed to be locked into place the brake was very hard and the car would not start. I tried to start the vehicle up three times and it would not move. Eventually I called my husband and he came down, got into the vehicle and it started. Yet when I reached my home the event started again. Also the transmission seems to be jolting as if it is going in and out of gear. Another concern is that when it is cold sometimes when I turn the wheel to the left, it is as if there is not enough fluid where it is very rough. I had a CRV before this vehicle with 90 000 miles and I never had an ounce of a problem. Yet I have owned Mercedes vehicles and Audis and I thought they were problems. I hope this MDX does not top the German cars.

I bought the Acura MDX 2014 three months ago, the LED tail light does not work. I took it to the Cerritos Acura dealer for repair (2 times) and they told me the warranty is void because I have one very minor scratch at the light. DO NOT BUY THIS VEHICLE.... HONDA is trying to void your warranty and they wont admitted it is engineering problem.

2012 Acura TSX Power Steering System - On Thursday, I was driving back to work from my lunch break when suddenly as I was coming around a turn my steering wheel locked up and I immediately went into panic mode and could barely drive my car. I immediately tried to pull over and the Check Power Steering system light came on. I turned my car off and then back on and drove 500 feet back to work since the light went off. After work, I drove to the gym about 5 miles away and as I was driving again, it locked again. I brought it over to the Meineke next to the gym and had him keep it overnight to look at it in the morning. After he inspected it the next day and drove it, he said there was nothing wrong wear and tear wise on the car that he could see and to bring it to Acura. I brought it over the Acura in East Brunswick and told them my safety concern and did not want to drive this vehicle that clearly has something wrong with it that is out of my control. 3 hours later, I get a call saying that my power system steering wire went and I need a whole new system for around 1200. My car is 4 years old with 60,000 miles on it. After speaking with him and getting a price he told me that they would give me a rental car for free and that at any second the power steering system could go while I was driving. This is obviously a huge safety concern, there was no warning whatsoever and I was driving while my steering wheel locked up on me in a very busy area. I talked to numerous mechanics that said that that should not be happening whatsoever to a newer car with that amount of miles on it and it must be some type of defect. I decided to file a case with Acura because I do not feel like I am liable for this defect in their car. BTW I am still leasing and my warranty was up at 50,000 miles. When I went to Acura later that day to pick up my things and receive my rental car, they refused to give me one. I asked to speak with the manager and he said he needed to confirm with corporate Acura who I filed a case with to see if they will give me a rental. Well the next day they called and said that Acura said I did not deserve a rental car since I do not get my service done there. So I called corporate Acura and they were closed and called back the dealership and asked who they spoke to and the rep said that the manager had a personal number. I have not been to work in three days, was told I would know something yesterday, but the manager was off yesterday and now I am told tomorrow a case manager will come look at my car. This is unbelievable. I am refused a rental car after paying my monthly payment for this car for the past 4 years, I was driving an UNSAFE car that has some type of defect, and I am getting false information from the dealership and treated poorly and when I went to the dealership yesterday to get my EZ pass out of the car, it was unlocked and no one even looked twice at me that I could have been just going into to some random persons car. I am looking into an attorney if they do not cover this in full.

I bought my 2005 Acura MDX 1 month ago and the transmission went out while I was driving down the road. The car only has 123,000 miles on it!

I loved the car and I was very happy with the interior. The stereo sounded great and the seats were comfortable. My two kids are comfortable enough in the backseat with all of their accessories. Three people could also sit back there. The trunk is roomy enough as well. However, anytime I go to buy a car from Acura the colors available are very limited. Im not patient so I drive away with a bland color. Every time I tell myself going in that in nor selling for less than I want but I always do. My car also came with the basics, but I could have paid extra to get a remote starter and an alarm system.

Vehicle Mileage: 17997. Description: I recently purchased (5/24/2017) a 2016 Acura ILX. Im very disappointed to say the least. This car is expensive and Doesnt even offer a satellite radio. Also when driving I cant access my phonebook to make calls. I have to pick up my phone to call a number. I can only use voice call to call 15 stored speed dial numbers instead of being able to say call whomever. Whats the purpose of hands free when this car doesnt offer that. Also the name doesnt appear when a call comes through. Even though the contacts are downloaded into the system. I had all of these options in my Elantra before trading it in on what I thought would be better for me. A mistake I made because clearly more money doesnt mean better. Could this please be fixed?? Im so upset about my purchase and wish I could trade a brand new ILX back in for an Elantra that offers better quality. The phone system needs to be fixed in the ILX. I wouldnt recommend this car to anyone. Thank you for your time. Ive actually reached out to the CEO and he forwarded me to a representative whom was NO HELP. I actually asked them if they could upgrade this data system in the car or buy back their overly priced basic car... Im still stuck with this Car for 3 years.

I bought my Acura 1 year this past November. My front tires look like this!! I have been through 2 oil changes (One this past November) and tire rotation, only for Acura of Memphis not to mention anything about an alignment. I asked to speak with a service manager and the rep sent me to Doris ** (I knew she wasnt a manager), who made me feel really bad. She said its my fault that I didnt get an alignment. Im suppose to get it twice a year (who does that? Who knows that?) She also asked if I read the manual for the service codes??? NO! When service due comes up, I go to Acura of Memphis. I thought this was a one stop shop, but it looks like I have to turn into a mechanic! When I bought the car, I was told oh yeah, oil changes and tire rotations 2x a year. Well according to Doris, its suppose to be 2 oil changes, 2 alignments, air filters, etc. Sounds like $1000 for maintenance 2x a year. Im stuck after 1 year, 30k miles, buying two tires ($244 ea and alignment $99).After writing the post above on Facebook, the General Manager, Clifton **, called me very upset. He stated that I post incorrect information. He also stated that Doris was indeed a manager, in which the website stated that she was a service advisor. Per Mr. **, she was promoted 2 weeks or 2 months ago. Mr. ** clearly wasnt trying to resolve my problem, but was very argumentative. I told him multiple times that my problem clearly isnt a tire problem, but an alignment problem. He totally ignored me and started reading some script talking about what Acura does for their customers. His tone was very negative and I dont ever care to speak with him again. I am not sure why a General Manager would call a customer irate. I have replaced the two tires and got an alignment. No help to Acura of Memphis or the General Manager.

When we purchased the 2011 Acura RDX Turbo, I asked my salesman what was the actual gas mileage for this car. The sticker said 19/26 but he said 16/22. This car is driven very conservatively and we are averaging only 13.5 to 14 per gallon. My question is what can be done about this and why would Acura produce a car that only gets this kind of mileage when all other car makers are engineering their cars for economy driving, not a gas hog? The car is a decent automobile except for my complaint. I just might sell this car and go to another brand.

Car was quality. Ranges from sporty to luxury with nearly unmatched quality. Acura is a dependable brand that offers great styles. I believe it is owned by Honda and has great motors that hold up well. You still see a lot of older models still on the road which validates that Acura is quality and very dependable. I like the integration, NSX and RSX models especially for their unique style and quality. The TL model is nice as well giving you the same look almost as a Lexus but I believe the Acura models are more appealing than Lexus personally. Acuras are easier to personalize or upgrade than most other cars. Almost all brands make parts for Acura which also helps with pricing because parts are so readily available. If you are into showing cars there are endless possibilities. Normal to average, models seat anywhere from 2 to 5 people. The RSX seats 4, the integration seats 4 and the NSX seats 2.

I drive an Acura MDX 2016, great car, and we are a family of Acura obsession. I met with an accident the first week of August 2021 and today it is December 9th, 2021. My car is at the body shop to date since Acura failed to supply the parts for repair (every time the date gets pushed for another month). I have called Acura customer support asking to speak to a supervisor for the past four months. Every time, I was told they were too busy or unavailable (are they unavailable or cowardly behavior by refusing the answer escalated concerns?). Requested for a follow-up phone call NOT an email. However, all I received was scripted generic mail for every call I made. Finally, today spoke to the supervisor, explained all the detail and all I hear is sorry. Now, I have paid over $9000 on rental. The only solution I have received is sorry from Acura. I would refer to Acuras supervisor’s customer service as a meaning of worst customer experience in the dictionary.

I leased a 2014 Acura RDX. The vehicle was recalled due to a faulty airbag. The parts will take two months to come in but we dont want to drive the car due to the safety risk. Acura, via my local dealer, provided a rental car that is far below the quality of the RDX. For example, no navigation. I complained to the dealer and to Acura Customer Affairs. Policy is that they only provide a vehicle - not an equivalent vehicle. At the same time, I am still paying the full lease for a car that I cant drive. Is this fair? Very poor job on the part of Acura.

Acura MDX, 2014 - Nice appearance. Very nice ride, good Continental tires. Comfortable driver and passenger seats. Both are adjustable. Telescoping steering wheel. Excellent gas mileage, 32 mpg hwy. Good forward and rear visibility. Easy driving controls on steering wheel. Good rear view camera. Good road map and GPS navigation. Adequate mobile communication system. However, complicated destination setup and manual organization.

The car is the best that I have driven. It rides smooth... its good on gas... and I have not had any problems with the car since I got it. I can fit everyone I need in the car comfortably.. everyone has legroom. I love that I dont have to hear anyone complain about being too close to the other. When you see the car you know its an Acura. Its unlike any other car I have ever seen or ever driven. I would recommend it to everyone.

I am current/original first owner of 2005 Acura TL. My car has dashboard cracked and airbag sign showed on screen. And Ive researched on web and found this is common issue/problem that many TL owners are experiencing. I recently went to Acura dealership for trade in my 05 TL for 2017 MDX and my vehicle appraised was $0.00. They said they couldnt buy it from me with dashboard cracked and sell it in their dealer. FYI my TL has about 148,000 miles and has good condition.I cannot believe Acura knows theres a problem with dashboard cracked on almost every TL they manufactured and not taking any action. What if theres airbag issue and not function it properly because of cracked dashboard? Is airbag going to function well? This is safety issue and Acura should make recall to check who has dashboard cracked. I dont think I am never going back to Acura again after experiencing this kind of bad service.

After doing a lot of research and test-driving Lexus, Mercedes, Subaru, Nissan and others, I finally bought an Acura-RDX and realized immediately after buying the car that the famous Honda Company/Acura suppressed the fact that this RDX didnt have trunk/hatch release key inside the car. Unless I go near the car with key in-hand and open the trunk door. I called Acura customer service and a guy told that Dont worry. We know that. Next year models will have the trunk release key inside the car. We cant do anything for you and he hung up. I was totally disappointed with this elusive answer. Why Honda deliberately suppressed this fact? Deceiving the customer is not good at all. I never buy any Honda car or Acura car. Though expensive, I should have bought Lexus SUV with better options than Acura RDX or MDX.

I purchased a 2008 Acura TL new. The car was well maintained and garage stored. Within several years the perforated leather seats began to split. I had to have them replaced. The car was in great condition otherwise so I spent the money to replace them. A couple years later I noticed a crack on the right side of the dash. The crack grew and has expanded to multiple cracks. I have never experienced this with a car and would certainly not expect it from a brand known for quality and luxury yet when I did an internet search I discovered that it is a common problem with the Acura. Buyer beware.

I have driven Honda/Acura since 1993 mostly with success until this last Acura. Because of social media, Acura service departments and other local owners as well as my own experience I know my current model of TL had many issues. I unfortunately had several of the models issue GPS disc drive, splitting of the dashboard, Power Steering leaks all of which can be verified by a simple google search. Here is the issue from the social media. They said contact Acura customer representative. The answer I received is that dashboards crack; but out of good faith we will fix yours for a $1000 which they claim is 50% of the cost. First, dashboards just do not crack. I do live in the south but I park in garages most of the time out of the sun. Second I had a recall on the Power Steering hose. They said it is fixed but I get a leak that I must fix. Confuses you? Yes, me too! They bottom line is there is no such thing as Acura customer support. They are rude and only out to help dealerships.