As of May 24, 2016, I spoke with the General Manager, Dan **, several times this week, at the St. George, Utah, Mercedes-Benz Dealership. He was professional and promptly investigated my complaints and concerns. Dan stayed in constant communication with me. Upon completion of his investigating the facts; he determined that since his organization diagnosed the problem on my vehicle incorrectly, that he would in his words, make it right, and honor the initial estimate and make the repairs on my vehicle accordingly at no additional charge to me. He ordered the additional parts and apologized for any inconvenience this ordeal has caused me and my family. At this point, I am very satisfied with the outcome and looking forward to picking up my vehicle by Saturday. It is refreshing to me to see that good leadership does still exist in business today. As a consumer, it is very important to give the decision makers and people in positions to affect outcomes an opportunity to solve the problem. Sometimes, things are not as they appear on both sides of a disagreement. I would like to thank Dan and his Service Department Team at Mercedes-Benz of Saint George, Utah, for again making me a satisfied customer. I would recommend this organization to all potential car buyers, my friends, and family, without reservation. This dealership has impeccable integrity and will go above and beyond to satisfy their customers. Respectfully submitted, Lieutenant Colonel (Retired) Pete Webster.

I just got a brand new C180k 2012 from CNA Egypt. It was fitted with command online package, which cost me $2500. I was informed by the sales guy, and it is also mentioned on Mercedes Egypt website, that this package includes GPS navigation system. This was the main reason for me to order this package. I was shocked upon receiving the car to find out that Egypt map is not available on this system. Accordingly, the GPS is not functional! So, they just cost me extra $2500 without getting any benefits.

I have complained to the West Chester Ohio dealership regarding the Parking Brake not releasing after putting the car in gear. I pull the park release and it has no effect on the brake. The only way I can get the car to move is to apply the gas, until it releases with a loud noise. This cannot be safe, but I was told that this has been happened with some of their other customers. I called and filed a complaint with MB USA and was told they will forward it to their recall department. I was curious how many other customer are experts this issue.

I am very disappointed about how Mercedes-Benz being so irresponsible of the subpar products which they do not stand behind. My friend purchased a brand new Sprinter back in 2017. After less than a year and just over 24K miles, the car had failed to accelerate with very noticeable knocking noise coming from engine compartment. My friend took it to Mercedes-Benz of Brooklyn and was given a lame explanation of cause by water buildup. He was given an estimate of almost $30K to replace the whole engine assembly. How ridiculous! The price tag for the truck is about 60K and less than a year and under 25K miles later, it needs a new engine! I can never imagine a brand name like Mercedes-Benz would produce a subpar product like this and yet refuses to stand behind. I do not think it is the right approach to retain existing customers and attracting new customers. I would give 5 thumbs down if I had the choice.

I have a GLC 300 4WD 2016, running at low mileage of 19,000 in 2 1/2 years. The brakes have a weird sound when applying reverse gear and hit the brakes. MB mechanic had no idea what happened and hasnt been able to fix it. So the brakes have to be replaced. But the labor costs of fixing this has to be the customers paying for it? Ive been asking services department management and customer care from MBUSA, they all stated that no warranty coverage from the issue of brakes. Especially customers have to pay to get fixed even though we as a customer that has been negligence. This’s an issue of manufacturing products issues!!! But MBUSA makes the customers pay for the maintenance costs!!! If anyone buy a MB nowadays, be aware of this issue. When products and services come to have problem without company policies will cover, they will reject to pay and cover even though the customers were right!!

I purchased my MB GLK350 about 1 1/2 ago. I was so excited as it was my first MB. I just found out that the car needs a new transmission. The dealership gave me an estimate of $8,000. The warranty just expired 1,000 miles ago. This car is a piece of **. Its no way possible a 4-year old car needs the transmission to be replaced. I barely drive the car, only to school and back. I was considering getting a new MB before this happened. I will NEVER purchase an MB again.

I took my car for maintenance where the only reason I went there is because the gentleman that sold me my cars I think is great, plus has great customer service. I pay for the maintenance package for my car. There were three items I had concerns with. The location kept my car there for two days and I am still not happy with the navigation system that shut down and was not working. Even after service I had to use my phone for navigation. My main concern was my tire and the guys from service said dont worry I will have that taken care of for you. I left feeling great thinking my car will be fixed. Navigation again not happy with but my tire was left as it is with more a lot of excessive air. Dangerous to even drive. I called corporate customer service. Was horrible and not comfortable to speak with. The case worker called me and it was a waste of my time. Hold is too long. Getting in touch with anyone in corporate is easy. Also, I called back asking to speak with someone else even asked for the General Manager and they said Ralph ** does not accept calls from customers? That was not customer service orientated at all. When I should not even pay a 200 tire it should have been replaced when its a tire leak. That is a bad tire which is not my fault. I was shocked on the customer service. Never had I had such horrible experience. One thing is that I would never buy another Mercedes ever again. That is only what I drive and would be the only car I drive, however they will lose a repeat loyal customer with this pity low class service. The case manager Justin did not even try to assist when I was not pleased with the situation, and they told me he doesnt report to anyone? That is false information and every customer has the right to speak with some else. They send me off with a defective bad tire which is not safe to commute in.

My car developed a water pump issue - it was changed at a dealership. 12 months later it developed the same problem but this time the dealer wanted £180.00 as a contribution because it needed a new pipe. It was then I discovered Mercedes Benz are having problems with water pumps. My car Mercedes Benz C200 CDI a 2011 model now requires its 3rd water pump. This could be an international problem Mercedes Benz are not going to admit

Buyers beware! You may run into the same problems that I have with a 2013 E-Class Sedan. The car (VIN=**) was delivered on 31 Dec 2012 and shortly thereafter developed a problem with the SmartKey. Take my word for it smart this key aint. It works best when at the dealer, when I first reported that problem with the unreliability the reaction was. This guy is a nut. Always very politely but the message was clear. Fortunately the system fail during a non-related service visit at the dealer. That did initiate some more investigation, after several visits to replace door handles, antennas, etc. the key not detected message, failure to lock or unlock still exists. The final straw was when it was determined that the problem was the clothes I wear. The recommended fix was to use a leather cover over the SmartKey. That failed to make any difference so I have given up and decided to live with the issue until the warranty expires. At that time I decided that the only reason buying a Mercedes could be justified is to impress your neighbors. Because I could care less what my neighbors think. Once this car is traded it will be replaced with ANYTHING but a Mercedes.The other issue is the GPS that must have been designed by a high school student. To update to the latest maps you have to wait until the maps for your car are released. It is astoundingly idiotic that the maps for every year, body style and class are different. Not only that for less than half of the update cost you can buy a Garmin that includes the GPS unit and lifetime maps that have markedly superior performance. So much for German engineering. Having said that, the car is a pleasure to drive on the highway, the roadability and comfort can not be criticized.

I just paid off my 2009 C350 2.5 yrs before the contract ended. I thought a refund would be issued for an adjustment of the interest charged. I was sadly mistaken. MEB issues NO special deals and charges you all the interest due for the entire loan during the 1st yr of payments. Car rides like a log wagon and when you take it in for maintenance, you are pressured to accept their service plan. I asked my girlfriend to take it in for an oil change and she returned home with a bill for $1150.00. I will never buy another Mercedes.

My car is everything I expected and love everything about it especially its appearance. It’s sexy, sporty, not modified, fits today’s cars future looks, and rides fantastic. It has all the toys and creature comforts, all the right safety equipment and has a service warranty that exceeds the cookie cutter warranty of most vehicle coverage on other models.

I have had numerous flat tires with my S550 (6) and now my 2014 E500 (5). I live in Westchester, NY. I know that the roads in the Northeast during the winter have numerous defects/potholes which can cause problems with tires. However, the low performance tires on such cars as those listed above become flat without going over deep road defects. Essentially, these tires are not safe to ride on the roads during the winter in this area. I have gone with Mercedes because of safety reasons. However, after my past and recent experiences I do not feel comfortable/safe driving my car at the present time. To pay $1500 a month and have to keep my car in my garage seems to me criminal.

I own a Mercedes C180 model 2012, and I had an accident on the 25th of February. The front part of the car is completely damaged, but all the safety items did not work (the seat belts, air bags). The car is now in the service workshops in Ring Road Cairo, Egypt. I asked for a report on why the safety items did not work. They prepared a very short report in which they replied to me saying that the airbag does not necessarily open in any collision, which does not answer my question honestly. Therefore, I need to investigate this problem because the car needs a lot of money, and I am no longer sure whether the car is safe enough for me and my family. This reply from the workshop is not worthy of the Mercedes reputation and this outraged me.

C300 with 90,000 Km. Would not start - catastrophic failure. Repair bill to $8000 with no end in sight. Weber Motors in Edmonton gouging and was MB Canada doing nothing. I am ready to walk away from this car. I finally threatened to sue and spoke to the manager and the bill is now about $5K. They tried to tell me it was reverse boosted when it has never been boosted at all. Really????? Totally unacceptable. To put in perspective, my previous car was an Infiniti which I kept to 260,000 KM and no problems with it. The one before that was a Volvo which I kept to 268,000 Km with no problems. I take very good care of my vehicles and I did same with the MB to no avail. When I get this car fixed, I am selling it as soon as I can. It will be a cold day in hell before I have another MB.

I purchased my C280 with 7 miles on it. It was the car of my dreams and my very first new car. To make a long story short, five years after purchase and a lot of money invested in maintenance and repairs and no warranty, Ive been told that I need to replace the camshaft plugs, sensor, adjuster, balance shaft, engine mounts, transmission mounts, timing chain and seals. Not to mention, both door handles broke off a few months ago (and to think I blamed my children). Whats worse, the mechanic added that those problems are common problem in C class vehicles from years 2006 to beginning 2008. Basically, the Mercedes Benz company is aware that this problem occurs in their vehicles due to a plastic camshaft that was previously used. Why wasnt I told this while I was still under warranty? Why werent the parts ever recalled? I am so hurt because I cant afford the $5,500 repair on my dream car! The quality I always thought accompanied the luxury of Mercedes Benz is a joke and I cant begin to express my disappointment.

Hi there. Whoever is reading this is my experience. I fought with my cousin for many years, Who is better Benz or Audi? I could not take it from him saying Audi is better. But now after owning many of Mercedes I realized he was right. I have a Mercedes Metris that I bought last year for $40,000 for my company. Used it for year and putting 30k on it. Worth now $18,000. Seriously. Tires are worn already pieces inside a car. They start falling apart. Looks more like Kia or any other cheap car. Whats happening Mercedes? You cant afford competition anymore. Then stop producing this cars. We will buy 30-years-old ones. They run better and have great value. I also own 2010 ML appraised $12,300 only 70,000 miles... I am moving to any other car but you Mercedes. Bye.

This is an update. I called Fletcher Jones Mercedes Newport Beach today, January 17, 2012, because our 2011 E350 car stereo still does not work properly after having it in for an extended diagnostic evaluation from January 10, 2012 to January 14, 2012. They did finally watched and listened to the 5 YouTube videos that we filmed documenting the problem with the factory installed stereo. However, the service department is again denying that there is anything wrong with the stereo in our car.It was the second visit to Fletcher Jones for the same problem in two months and the sixth total visit in 8 months to a Mercedes dealership attempting to get warranty repair on the stereo speaker wiring. At one point today, we were hopeful that maybe the Fletcher Jones service department would actually do something about our issue when one of the Fletcher Jones employees, who had seen the videos, stated to us that she agrees that the audio is certainly clear enough to be able to hear the speakers are cutting in and out.However, it sounds as if her understanding of Mercedes corporate policy is that the Mercedes service technicians have to hear it themselves live in person as it is happening for Mercedes HQ to accept it as proof and allow the warranty repair. Our 5 videos are audio and visual proof. However, the service technicians continue to deny being able to hear the problem despite having our car at Mercedes dealers six times for the exactly the same problem that they say does not exist.Mercedes Benz warranties dont seem to be worth the paper they are printed on and it appears as if Fletcher Jones Mercedes Newport Beach only cares about selling more new cars. They are not at all concerned about service department issues.

Our 300c has approximately 29,000 miles on it and has gone through 2 sets of tires already! Just returned from the MB dealer and was told that the 2d set of tires was of low quality that is why they are cupping. If that was so, why did the original set do the same thing at 15,000 miles? Apparently, there is something wrong with the car design. The quality of the car, a 2010 is definitely not what Mercedes used to build.

I have a 2010 Mercedes-Benz C300. It was leased on 5-18-10. Transmission replaced on 9-14-10. Problems started on or about 6-1-11. I have been into the dealership to have it repaired and still not corrected (currently at dealership). Attempts to repair were on 6-1-11, 11-16-11, 12-7-11, 1-10-12, 2-13-12 and 3-12-12 (currently there). Lemon law letter was sent on 2-21-12. No response to that at all. I’m very angry and just want out of this lease once and for all.

I purchased my 2018 C300 a couple of months ago from a dealer about 90 miles from where I live and it is still under warranty, I am having a sensor light come on and the dealership says it’s not covered.

I own an ML 500 2008 model. At no more than 10000 km, the front suspension collapsed. 30000 km later, the same problem occurred. Mercedes Benz refused to repair and I had to pay over R30000 for replacing it. At 150000 km the hydraulic pump collapsed. I had to pay R9000 for a replacement. One month later, it collapsed again!! They replaced it on guarantee. One month after, same problem with the pump happened again. They replaced it and said that if it happens again, it is my problem and they will not look at it again!! Now the car has 170000 km and it does not change gears. I have to stop the car in the middle of the road to switch the engine off to reset the computer and start it again. It happened a couple of times during the day. The central locking is not working either. The suspension is making a terrible noise when I go over bumps. This is the ** car I ever had!! My wife drives a BMW, no problems at all.I wrote to Mercedes customer care services a few months ago about the problems and Im still waiting for an answer. The car is always serviced at Bedfordview dealer. What a ** dealership? Its always my mistake for the failures!! Soon i will take the car outside of BMW head office and set it on fire after I invite all the car magazines and the management of Mercedes to see what I do to rubbish cars like this. I will then walk in to BMW AND GET AN X5.

I purchased this car in Bogota, Colombia. I had to get my second servicing. I called in advance and they did not have availability for two weeks. Meanwhile, my check engine light comes on. When the servicing date finally arrived I am told that the camshafts are messed up and they cant do anything until they hear instructions from the main headquarters. When they received instructions, the instructions were to dismantle and document and nothing else. 10 days later, the car is still sitting in their garage. They dont even offer a loaner car or an actual date of completion. I cant get ahold of anyone in Bogota. When I call MB America, they also cannot help. Have been trying to get in touch with Germany no luck as well. It seems like Mercedes-Benz does not care about customer service and or its clients.

The Mercedes CLS 550 is one of the best rides on the road today. Performance is unsurpassed, along with style and fit & finish. Mercedes the finest production vehicle on the market today. Innovative.

I thought I was buying my pride and joy - a Mercedes GL350 Bluetec - from the Mercedes-Benz Melbourne showroom. I was dealing with a very charismatic sales agent who promised me free service for first 3 years and that this would be put in as a part of the deal. This promising agent left the dealership and I was palmed off to someone else who, apparently, was pretty green and almost botched up the documents to be sent to my bank on time. I managed to salvage that situation with the bank. Then again I was palmed off to someone else and eventually got my vehicle after a 4 month waiting period. And I never got my free service as it was missed by the dealership due to change of sales agent handling my deal and purely due to the unprofessional set up of the dealership customer service.What is the most disappointing part is the pure lack of service. Nobody from Mercedes was bothered to follow-up with me after the sale of a new vehicle ($150K) whether it was doing OK or if I had any issues. There was no correspondence from the dealership leading up to the service, not even a call, to inform and plan for a service. Guys - there is nothing wrong with the product. But I think its the brand name selling itself, not the M-B dealership in Melbourne. Its the worst I have ever seen, comparing with Mitsi and Toyota. Toyota are the benchmark as far as customer service is concerned and they cost fraction of the price for the vehicle and are a top drawer engineered too. Go anywhere BUT this Melbourne dealership. They suck.

Purchased a new 2015 GLA250 4matic. Had nothing but problems with the car. Last Saturday it was not drivable at all anymore (so much for a almost new car). Roadside assistance from Mercedes made me wait 4 hours after they decided not to show up at all. Me, my friends called them several times. We got hanged up, put on hold for a total of 75 minutes. Had to go back on Sunday so they finally could tow it. Called customer service and they did not care at all. Too bad. My last Mercedes and also as a shareholder I am disgusted by their behavior.Updated on 11/07/2016: My now 2 year old GLA has to go to the dealership for the 5 time for repairs. The car is an absolute nightmare. The quality of MB has gone down badly and they are truly not worth the price. For 40000 I could have gotten a super equipped x1. I have to say again: after my lease is over I never go back to MB.

To all Mercedes owners, please note you cannot have a drink in your cup holder in your car. Because god forbid, if it spills over, it can disable your car and bring it to dangerous halt. My son was setting the drink back in the holder when the lid pupped off and the water spilled over the shift lever; and moments later, the car suddenly came to a halt with no warning. Luckily, there was no one near on the road; otherwise, there would have been an accident for sure. So, I did some research on line and found out I am not alone. This happens with all Mercedes models and it is an expensive fix. I called the Mercedes customer complaint line. I told them what happened. They said, “Take your car to an authorized dealer for diagnosis and will get back to you,” even though the person speaking to me was clearly aware of this problem since she mentioned it was an approximately $1,200.00 repair. I had the car towed to the dealer, and the technician called me back and said, “We have your car and will get back to you with an estimate.” I said Mercedes should take care of the repairs. Minutes later, another person called me back from the dealer and said he was the manager; that he was told I needed to speak to him. Anyway, I explained to him my concerns and told him that Mercedes should make the repairs and fix the flaw at no charge. Today, I got a call from the complaint department basically saying they are not responsible, and they will not help with the situation. I looked on the internet and know there are many people with the same problem, and I am determined to get everyone on board to fight this big corporation for taking our lives for granted for extra profit.

As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. Prepaid for 2 services at the beginning of the lease just to find out that they expire 2 years after and not by the end of the lease how they made me think. Was only less than a month after my expiration that I took car for service B and now on top of my already paid $500 I must pay again. This is beyond dishonest and most terrible customer treatment Ive ever encountered. Called the office and spoke to Juan who was only able to get a partial credit for the service I now have to pay for the second time. How would you like paying for service twice? Also, on the phone with Mercedes customer service I was blackmailed by Juan (phone number: **) not to write my honest review about this situation or they would take away even the partial credit they just gave me that only partially covers my second charge for the same service I already paid for when I signed up for the lease! It was so unprofessional and disgusting to be blackmailed to stay away from writing this honest review that made me even more compelled to do so because I want to warn all future unsuspected new customers of how they will be treated as well. I will not be buying my future vehicles from them and so is my family. I only want to give my business to places that truly appreciate their customers and with lots of great competitors out there it will be easy to do. You dont want to be tricked, lied to, especially as a first time customer into something that will screw you later and they wont even care about it. Everyone should know before becoming a customer of theirs that they treat their customers in the worst possible manner without any care and with great amount of unprofessionalism by blackmailing them to speak the truth. Did not expect this coming from this car maker of this magnitude but be warned and stay away.

We were delivered this car in April 2017. After less than 10,000 we have had to replace 2 Tires. After many conversation with the Lawrenceville Dealership in NJ where we were told that indeed the car is too heavy for the tires. No solutions was offered other than for me to pay more money to have the tires changed. Mercedes is aware they are selling a defective product that can potentially be life threatening and they are doing nothing about it. I then e-mailed the corporate offices and was contacted by an agent who tried to work a resolution where we would still pay over 2000 and had to give those tires we paid a premium for, back to them (SCAM)... As a matter of principle and the fact that I can get better tires without them or their HELP... we refused the Great deal!! Nevertheless STAY AWAY... Looks like they dont care if you are stranded in the middle of no-where or if you die as the tires fall apart while you drive or like in my case while the car is parked in the garage!! Worse experience ever, I will get ready of this junk!!!

Last week, I took my E200 (2006) in for servicing at the official dealer in Amman. They said it needed an oil change, filters and new spark plugs. The car was ready in the afternoon. On my way home, the engine was choking slightly, especially when I applied the throttle. I thought it could be a faulty spark plug and decided I would take it back the next morning. When I started the car the next morning, there was a rattling noise in the engine. I moved about 20 meters, there was no power. So I took it back into my garage and called the dealer. They sent me a mechanic who said the car must not be driven and should be taken back by winch. He said the two timing cogs above the engine were probably worn and the may need replacing.Two days later, they called me from the workshop to say they had changed these parts and also put in a new timing chain but when they started the engine, there was still a rattling noise which they thought was due to something wrong with the valves. They opened up the engine again and supposedly fixed everything. My bill for this, after discount, was a handsome J.D.2545 (Euros 2700)! I paid and went home. This was yesterday. This morning, on the way to work, the brake pedal suddenly went flat and the ABS light came on. Braking was lost for a few seconds. I was lucky I was going very slowly in a traffic jam and, as the car veered to the left, I didnt hit anyone. I slowly drove the remaining mile to my office. On the way, I lost the power in the steering for a while, then the ESP light came on. I really didnt know what was going on. They have just winched the car back to the workshop.My question is this: Is it normal for Mercedes metal teeth to wear out so badly after 125000 kilometers? I am 68 years old, have had a license for 50 years and was a car dealer myself at one point. I thought Mercedes was one the best made cars on the market and lived almost forever. I am shocked, indignant and really needing an explanation.

We purchased a new GLS 550 SUV in 2017 to replace our 2004 Toyota Sequoia with over 200,000 miles. The Mercedes has been a disappointment from day 1. Terrible handling in rain and snow. The ride is stiff and uncomfortable. Expect to pay over $2,000 for tires every 20,000 miles. Simple oil change and service will set you back several hundred. We could never get the radio/nav to consistently work in spite of numerous trips to dealership. The best part is we leased this vehicle in 2017 and the lease expires soon. We are under our mileage since we continue to use the old Toyota Sequoia as it is more comfortable. We actually plan on paying the remaining 2 months on the lease and returning vehicle early since it only takes up space in the garage. Our next purchase will be another Toyota.

2 years ago we purchased a 2011 Mercedes Sprinter van and have spent close to $14K on repairs. We use it for our travels for my sons motocross racing throughout the US. We have had nothing but problems and have had multiple breakdowns where we have gone into Limp Mode mostly due to the diesel particle filter. After reviewing some of the broken parts with a certified Mercedes mechanic it was known that Mercedes builds their engines with plastic parts banking on the fact that they fail within so many miles. Good example: who puts plastic parts for the throttle body on the valves? My wife just recently traveled with our 12 yo son 1100 miles to Oregon just after replacing the DEF pump and heating element system which cost me over $3k and was told we were good to go. Again she broke down. Your Mercedes a Roadside Assistance reassured me that they would take care of my wife to tow it to a local dealership but then wanted to charge us... Thank god for AAA. So where do I go from here? Does Mercedes have a solution to let me and my family feel safe?

The reviews on MB were great so I purchased my E350 in good condition in 2011 and thought I was home free. Less did I know I was in for big problems to come? I have been in 3 potholes and each time there is a problem. In all the 3 occasions the tires were total and I have to get new ones to replace. Also out of the 3 incidents 2 rims had to be replaced. The rims were damaged so badly that it seemed they were in serious accidents. I cannot bring myself to believe that Mercedes Benz wheels quality are so cheap that any small hole could damage the tires plus the rims. The recent incident cost me a total of $1700 for a tire and a rim. This is the second time I am shelling out this amount of money.This is disturbing. I am now not even confident driving my E350. Constantly looking out for holes on the street to avoid and this is dangerous considering other cars on the road. Avoiding potholes may rather lead to a crash with another car. In all my cars that I have owned since obtaining my drivers license (25 years ago) I have never had a rim damaged with potholes but under 1.5 years I have had 2 rims damaged on a supposedly durable car. I am thinking a more safer and ordinary make car and park the E350 somewhere. I feel very unsafe now driving the E350 and moreover I dont have $1700 to shell out all the time. I am surprised there are no recalls on the wheels. The wheels require a more durable material.

I recently received a declined letter for a Credit Mark dispute. I kindly asked Mercedes Benz Financial Credit department to please reconsider their decision, since Im not in concurrence with their final verdict. My record previous to applying for the Auto Monthly Payments were always paid on time, without a delay. My paid tracking record is impeccable, and Ive never missed a payment.I recently applied for the Auto Monthly Payments for my Mercedes Benz account and I requested the Auto Payment form. I received the adequate documents on April 7, 2014 around 4:50pm. Once I received the form, I submitted all paperwork via fax on April 8th, 2014. The reason I requested the form on April 7th, 2014 is because I wanted to begin the Auto Payments for the month of May 2014. In addition, I was aware that the May 2014 invoice was due on April 21st, 2014 which is the main reason why I wanted to expedite and begin the process early on April 8th, 2014 so my payment due on April 21st for the May 2014 invoice would begin immediately. On April 8th, 2014, I submitted all proper documentations via fax, including an attachment of a VOID check. I called Mercedes Benz several times to follow up if they received my fax and the representative said they would contact me if there were any issues or mishaps. I never received a call or notification. As a result of never receiving a follow-up call, I expected all the paper work to be set up correctly after faxing the forms. Also, I assumed the auto pay would begin effectively on a monthly basis beginning the month of May 2014.Unfortunately, I was never notified that they received my fax. After numerous failed attempts to get in contact with a customer representative, I was able to get a hold of an agent. The agent informed me that they indeed received the fax, but it was considered incomplete because the routing number and account number were in the wrong sections. I was never informed that the invoice due on April 21st for the May 2014 payment would be delayed because I had to re-submit the paperwork. The representative told me since they had to make corrections on my routing number and my void check, I should not worry about any late payments. I was only told to re-submit the paperwork so the Account number and Routing number would be in the correct section. This error should have not have delayed my April 21st, 2014 payment for the May 2014 invoice. Consequently, my credit score was lowered because of this erroneous matter. Im extremely appalled with the lack of comprehension from the agent and misinformation. My credit score should have not been affected, and it was!Now, the auto monthly payments are currently effective on my account, however, during the month of May the Auto Payment form was not effective due to the fact that there was a setback on Mercedes Benzs part asking me to resubmit the paperwork even though the information was all correct. After speaking with several Mercedes Benzs representatives, I did received several apologies for this inconvenience and was told that they do see on their records that I sent out all correct paper work with the void check as well as proof of me calling to follow up on the documents I faxed.Because my auto monthly payment plan was in fact delayed for the month of May 2014, this resulted in my credit score being lowered. I plead with you to please reconsider removing the credit mark of 30 days which affected my credit score. I never had a low credit score, and this is affecting my personal and financial life tremendously. Im disputing this credit mark because the initial request for my Auto Payments should have been completed on April 8th, 2014 and should have been effective immediately without any delay on payment.The forms were ALL complete, filled out with all the information needed to begin auto payments on April 8, 2014, including a void check which should have been enough information. My payment for May 2014 was never late. I re-submitted the revised documents when I was asked to, and I would really appreciate the credit mark being removed and corrected, as I have been a faithful and loyal customer and have an exceptional paying track record. And I would appreciate my credit score not being affected by this glitch that was due to inaccurate information. I would highly appreciate it if this important matter is being taken care of immediately, as its ruining my financial life.

My Mercedes is the best car I have ever owned. Well priced, high luxury, great drive. Maintenance has been reasonable. Really cannot complain about this car. Sound system and navigation system perform well. The leather interior is lovely!

I bought a 2018 GLE43 AMG Mercedes brand new. This was the first Mercedes and will be the last. This car was 85k and I paid cash. I figured you pay that much more you get more. Wrong! First week 640 bucks to replace a tire! Figured a fluke. Then at 19k miles all tires replaced. I refused to use Mercedes for my new tires. They don’t deserve my business! Then service B rolls around at 19,599 miles and they charge me 670.00 which on any other car other than Mercedes would be below 300 bucks. I have things just break, consoles and knobs. This is the a piece of crap. I owned a bug and Lexus and they both came thru for me and didn’t need the pampering. Heavens ... to top it off Sewell In Houston Texas, can’t even return a call. They are not what they claim. They are poorly trained. Stay away from Mercedes and Sewell. They both rip you/off.

I bought a brand new, 2012 SLK350 on September 8, 2012. Within two days, a seat belt malfunction indicator appeared on the dashboard. I took it to the dealer on September 13 and was informed that the seat belt needed to be replaced, and parts needed to ordered/delivered from Germany. After multiple stories and repeated calls to the dealership about how long it would take, I finally got my car back on October 4th, almost one month of not being able to drive a brand new car that I had purchased for the proverbial $64,000. I called Mercedes Benz directly a few times and did not get any answer, other than an apology and that they would look into it. I am appalled by the quality, support, and service levels of Mercedes Benz.

I was a long time Cadillac man before the Escalades jumped over $75,000. I refused to compromise the quality of my ride comfort on a truck/SUV. I started with the GLC350, then on to the GLE350. This past year we went to the GLS450 and could not be happier. Mercedes of Tampa was a great help in understanding my needs and we were out the door in about an hour. TIME WELL SPENT.

I have a 2013 e350 convertible with approximately 8000 miles. I have had a problem with the windows on both sides. When I close the windows, they do not stay closed. They drop down about 2 inches and cannot be closed. This causes rain to seep into the car and cause damage. I have brought the car to Mercedes dealers on 5 separate occasions and they were unable to solve the problem. They have now told me that they are working on a fix in Germany and can give me no timetable as to when it will be ready. They have refused to replace the car. They told me I should use a manual override to keep the windows closed. I feel taken advantage of and am pursuing recourse through the Florida lemon law. I would like to hear from others who have had this problem. Thank you.

Suspension drive air not as portrayed. The vehicle is claustrophobic for the rear seats. Suspension plays a major roll in terrible roads or off road drives. Tech does not adapt to the harsh environment. Displays and feel are totally different and nerve racking as to the investment.

In June 2008, I bought Mercedes C 200 and until now the car did not reach 40,000 km as my use for the car is very limited (only for travel during weekends). All the regular services are usually done before the due time and only made in the official agent of Mercedes Benz in Cairo. On March 31, 2012 (last Saturday), I went to the agent German Auto Service (GAS) Heliopolis branch in Cairo to check why the car did not start properly. They found that the computer program required to be updated (which is normal and acceptable) and they found as well that the fuel float/pump is need to be changed as it might stop at any time.The senior engineer in the GAS (Mercedes agent) told me that this part should not malfunction with this few millage of the car (39000 km). He informed me that he will contact the company in Germany in order to change it for free or they might share in the cost. One hour later, the engineer came and said he is sorry, the company in Germany refused to do it and I have to pay the full 3,100 EGP. I refused to change and pay because I cannot believe that Mercedes Benz Corporation (considered number 1 worldwide) can accept not to take the responsibility of having short life part functioning properly for only 39000 km in its valuable and expensive products. I am bringing this to your attention and I am sure you will take the proper action to rectify this problem. Thank you.

I bought my car E350 4matic 2012 last year around April and a few weeks ago, my car started making a tapping noise. I took my car to the closest MB dealer and after a day or two, they finally found that the car had a wrong size wrist pin in the piston. They offered to change the 6 pistons and the connecting rods all together. I have friends who build engines and flip cars from scratch, so I ran the issue by them. I even had one of my friends to talk to the technician adviser and pinpointing the real issue. At first the dealer was telling me that there is an oil lash in the pistons. After my friends talked to them and corrected them that there is no oil lash in the pistons and the tapping noise can only come if the wrist pins are not the correct size. Since the car came with defective parts and they changed almost the engine, I believe the value of my car has diminished and the MBUSA should compensate me at least by extending the warranty. After several phone calls and emails, someone in the name of Joe called me from the MBUSA and told me that he will talk to the dealer and the service adviser; and he will get back to me. So I got a call yesterday and result was/is disappointing. He told me that MBUSA did not grant any extended warranty and that is why the original warranty is there for. My next step is to file a complaint to Virginia Department of Consumer Affairs and Better Business Bureau Virginia. Did anyone else have any issue similar to mine on their E350? I am certain my next car is not going to be a Mercedes Benz. What would you guys do if you were me? Thanks for your inputs in advance.

I am not super happy about this car, its quite compact and lacks lots of comfort features that most of cars in its category have. When I start the car, it jumps. It doesnt start smoothly. Also, it seems that it is very cheaply made, every small pressure makes a dent. The gas tank is quite small and gas finishes so quickly.

Have been driving a new ML350 for about 5 months and just noticed that the warning for passenger rear doors that are NOT latched closed is only given after the car is in motion 6-7 MPH? Seems too late for anyone (young child) or maybe anything leaning against the door (hopefully seat belt will protect against falling out). I tried this, just barely closing the door (not latched at all) and no warning at all!I asked Mercedes Customer Service and my dealer and they both confirmed the door open warning is speed sensitive and only alarms/displays after the car is in motion, traveling at least 6-7MPH. I checked and they are correct. All other cars I have owned gave an indication (usually visually and audible) either prior to, or the moment the car was put into drive. Seems like obvious safety oversight? Did not expect this from Mercedes. Obvious Safety Flaw. Why hasnt NHTSA caught this yet???

I have a Mercedes E 350 and expired warranty in May 2011. It was always repaired by two dealerships near me. Now, while I am driving, car stalls and check engine light comes up. Isnt this a serious safety issue? Why not Mercedes Benz of USA not recall this issue and fixed the problem? People can be killed on the highway when this happens? This happened to me almost five times up to now. I called both dealerships and they cant take the car until middle of next week as of today (December 23rd, 2011). I am so frustrated with this serious safety issues that we are having with this E350 model or any other. Could you be able to help consumers as ConsumerAffairs.com?

In December 2006, I had a bad car accident. An F150 Ford truck ran a red light and badly damaged my car. (The driver left the scene). I could not walk. My car was in the paint and body shop for almost 5 months & I had to rent a car for that time period. I only had the car 13 months at the time of the accident. The car stayed idle for so many months in the repair shop that the tires were stolen off the car, and Mercedes Benz manager said that was the time the tires should be replaced anyway (thats not true). I was not compensated for the tires. When I finally got the car back, it had swaying issues. I never knew when the car was going to sway, therefore, I was afraid to drive at a high rate of speed. The swaying was very scary!!!. The car went back to Mercedes Benz more than once with swaying complaints. They claimed their technicians could not find anything wrong with the car. I know that Mercedes Benz knew exactly what was wrong with that C280, but everyone denied the issue. Therefore, I had to continue driving the defected car as safely as possible until the lease matured. The swaying issues could have caused a serious accident & possibly death. I would not let anyone else drive it because of the swaying. I finally stopped complaining because it was useless!

I placed an order for a Mercedes S class through a leasing company in October, for January delivery. Having placed the order I asked the leasing company for confirmation that the car had been allocated by MB. The leasing company suggested I complain to MB and ask them to confirm allocation. I had both written and MB at that time and they seemed to be responsive to my complaint. I then had a call from a woman from MD in Holland and she confirmed that the car had been issued for production, with delivery in Mid January. I contacted the leasing company who subsequently confirmed that the dealer still had no confirmation of allocation. My attempts subsequently to clarify the situation have been a complete waste of time. MB Europe now consider that it is not a problem they will discuss because I dont have a contract directly with them and now it seems the conversation I had about delivery in January is a figment of my imagination. It never happened. In other words I am either an imbecile or a liar. The attitude I get from MB is its nothing that they will comment on. Just completely abandon any responsibility to meet their obligations and commitments. They have the nerve to challenge what I say when I have it in writing. Anyway, needless to say, Im appalled that they just couldnt give a damn.

I have had to replace the back two tires due to them balding from the inside. I had only had less than 19,000 miles. Has anyone else had this problem?

Since I purchased my 2007 E350 sedan, I have spent over $12,000 in maintenance and repairs. Specifically, to name a few of the repairs beyond the usual maintenance, in December 2011, transmission repairs in the amount of $2,219. In December of 2012, my car completely died at midnight at an airport 30 miles from my home. That repair was $3,539 for transmission issues. Mileage: 62,000. In January of 2013, the same problem occurred with car dying. This time they did not charge me since it had been repaired a week earlier. In August of 2013, another $2,354 for transmission issues, including mounts (same thing from Dec 2011). My car has relatively low mileage for a car purchased over 6 1/2 years ago. I have always taken my car to the Mercedes Benz dealer for maintenance as required and have kept up with it. All service records are at Mercedes. I find that these are exorbitant amounts to pay for a luxury car, with low mileage. I expected far more out of Mercedes. I will NEVER buy a Mercedes again.

My 2006 Mercedes E-Class diesel has 156,000 miles on it; still gets 32-36 MPG on the highway when driving 68-74 MPH. Oil changes have been at 7,500 miles and it barely burns 1 qt. in 7500 miles. Weve had only one problem, and that was with a power window motor just past the 4 year warranty period. The technology is obviously old, but the navigation still works as new. No Bluetooth originally, so we added a portable unit that works OK, but not like the new stuff does. If/when this car ever dies, well look for the last year that MD made a diesel and buy one of those.

Second time in 1 year 2 tires blew out on the road in NYC. Paid first time for 2 tires because was told the wheel alignment was the cause of the bubbles on the tires. In fact the tires were defective and the car was at all times maintained on schedule by the dealer (2013 model S550). They wanted to charge for the tire replacement second time and charge for the wheel alignment - again the dealer maintains the car. My conclusion is that the tires are defective or not suited for driving in the city. This is the last time I will buy a Mercedes - poor quality, poor overpriced service...

I bought my Mercedes GL450 from Mercedes of Walnut Creek & ever since last year they replaced my battery & cables over $1800. My battery keeps dying every morning & I think is why killed my radio command unit. After 3rd battery replacement, I had it towed. The SUV is sitting with Mercedes of Walnut Creek for last 5 days & no one is returning calls, maybe because they dont know whats wrong with their SUV? & are avoiding me. In the meantime, I have to rent a car to get to work.

Mercedes SLK 350 2012: Bad burning like smell entering car below steering wheel. Reported this to M.B. Canada and dealer when I bought the car. I was told to watch for oil drops, antifreeze etc for 3 years. Finally I found how I could demonstrate the smell to the dealer, who kept the car for over a month and drove 2000 km. Could not find the problem. Car was returned and I was told that they are unable to correct this problem and one of the managers will contact me. It might take a long time. That was August 2017. I wrote many e-mails, but nobody wants to talk to me. I am very unhappy with the people representing M.B. I also contacted Germany, but no help. I also contacted M.B. Germany, answer - Contact M.B. Canada which I did with no help from them.

I purchased a used 2007 Mercedes-Benz C230. The car had around 70k miles on it. I was driving home one night and the car suddenly jerked and went into Limp mode. Meaning the car would not accelerate past 40 mph. I was able to drive it to a MB Service Center where I was informed that a sensor inside the transmission had failed, it was an anti-theft related part and could only be installed and programmed by Mercedes. I reached out to Mercedes for some assistance and was told because the car wasnt serviced throughout its life by MB they were not willing to help with the cost of the part. $2,700.My next purchase of a Mercedes was a 2009 C63 AMG. These are high-performance, hand-built engines. I verified this vehicle had always been serviced at a MB dealership before I purchased it. Around 80,000 miles, I was driving down the interstate and was about to pass someone when a check engine light came on and my vehicle lost all power, we were lucky there was enough of a gap in the Houston traffic to pull over safely. The vehicle was towed to Mercedes and was there about 3 or 4 days before they called and told me a wiring harness for the fuel pump had shorted out and needed to be replaced. $700. It took them another 3-4 days to actually get the vehicle repaired. At about 85,000 miles I get a notification that my brakes need to be replaced. Call MB for a quote. $6,000.At about 90,000 miles a check engine light came on. It went off but soon after it returned. I took it to the Mercedes Dealership, 4 days later they call me and tell me my INTAKE MANIFOLD is cracked and needs to be replaced for $3,747.00. This is a hand-built performance engine, are you kidding me? I again reach out to MB USA with my concerns and looking for some assistance, they tell me the service records dont matter and its about 1. If I bought the car from Mercedes and 2. How many times I, myself have had the vehicle serviced by the dealership. From that they decide if they feel the need to help with the cost of the repairs. This part is obviously faulty and Mercedes would be embarrassed if I posted the pictures of the crack in this aluminum-alloy intake manifold and the bubbles forming in the weaker parts of the metal.I asked the Lead Technician what would cause something like this and his response was That would be a question better answered by an engineer. I am not saying all cars dont have their problems, I am saying most of us cant afford the problems Mercedes-Benz have. The parts, service, and maintenance required on these vehicles is extremely expensive and if something happens you better hope you have thousands of dollars laying around that you can use.

I have a 2010 C300 MB and the driver seat tore at the seam. It tore at about 65,000 miles. I didnt report it until over 100,000 miles. I guess supposedly that was my biggest fault but quite frankly now I dont even believe they would have done anything about it back then. The seat is made cheaply from low quality fake leather... even if it did tear at 100,000 that is not ok either. I have had many lesser brand name cars with many more miles than this and I can say not once has a driver seat seem given away. I would only see this issue for a fraction of a second as I entered the car to sit down... out of sight out of mind. (My bad!!?) That being said I am just warning people not to buy the C300 series due to poor quality seats... poor quality that the MB USA wont even stand up for when it fails prematurely... unless you think a seat failing at 65 or even 100k miles isnt premature. The passenger seat motor also failed which I didnt complain about and had to pay to replace myself. I didnt want to pay again for another sub par piece of equipment so I reached out to MB and got no assistance. Even after going by the dealer they supposedly talked to MB USA and they refused to help I was told. After calling MB USA they had no record of me going to the dealership with this issue. Shocking! Very very poor customer service and basically standing up to do the correct thing. I have driven BMWs the past 25 years. It looks like I am going back to a BMW!!! They just made my decision easy!! Maybe BMW would have said the same thing I do not know, but I drove many for the past 25 years with more miles on them than this MB and funny enough I never had to call BMW (or Ford or GMC) to ask them to fix it BECAUSE IT NEVER TORE IN THE FIRST PLACE!!! I have to admit I always put MB sort of on a pedestal but this experience surely brought them crashing down to earth!!! And they have landed in a ditch!!! Btw, I am now also driving around in a car that MB told me could kill me because of a faulty air bag, but they cant replace it yet... keep on driving it... Sounds like a great idea too!! Not!

The engine light was on and they had to fix it. I received the car the same day, after noon. But the next day, the light was on again and the car did not start.

My husband and I were very interested in buying a Mercedes Sprinter van but before taking the plunge we decided to rent a 2011 Sprinter. I am very glad we did because I would NOT want to own this vehicle due to MAJOR safety considerations. Also, we had a VERY poor experience with one of the service advisor of this dealership.This is our story: We were traveling through Southern Oregon and were climbing one of the steep grades of I-5 heading into Grants Pass. Suddenly, we heard a loud “pop” and the Sprinter suddenly lost power. We were in the left lane and had to quickly try to get over. We barely missed getting rear ended by a car and then a big rig. It was terrifying. We managed to get off the Interstate near Hugo, Oregon. We didn’t know it at the time but the Sprinter’s computer deliberately put the van into “limp mode”. This means that the vehicle has a fraction of the power it normally has. When we found a safe place to park, we pulled over and contacted Mercedes Emergency Roadside Assistance. They told us that it would be 2 hours before a tow arrived to take the incapacitated van and us to the M-B Dealership in Medford. We called the M-B Dealership in Medford and let them know what was happening. While we were waiting for the tow, my husband accessed information on the internet and learned that this was likely to be an issue with the Sprinters turbocharger connection to the engine. There seems to be a variety of ways that the turbocharger on this van fails. Some of these failures result in expensive maintenance issues BUT some of them make this van dangerous to drive.My husband told the M-B what he thought the issue might be with this van. Turns out that he was basically correct. We asked the Service Advisor to let us know what was happening with the repair as soon as she knew anything. Not ONCE did this Service Advisor contact us to tell us what was happening in the subsequent 2 days. We were fortunate enough to call and reach another Service Advisor who kindly told us that the problem WAS the connection between the Turbo and the Sprinter’s engine and that it would take about 4 hours to repair.I later called the Service Manager and tried to figure out if there was a reason why the Service Advisor never bothered to return our calls. Of course, the Service Manager never called me back. Given the reputation M-B has for superior customer service, I was a little perplexed at this situation but later came to the conclusion that if you are frequently dealing with unhappy M-B vehicle owners, you probably learn not to return phone calls. In summary, I was so upset at this life threatening experience and the callous way the Service Advisor treated us that I would never buy a Mercedes vehicle and I will do what I can to warn anyone to stay away from the Sprinter van.

I own a 2003 Mercedes CLK 320 convertible. I love my car. However, I am having to trade it in because of rust problems! The car has only 28,000 miles and has been kept in covered garaged parking when not in use. Both doors started rusting at the very bottom about a year ago. Mercedes says it is out of warranty and the repairs will be upwards of $5,000. I am very disappointed with Mercedes and sad to have to get rid of my car.

I bought my SLK 250 from an Acura dealership with 16k miles on it. I put less than 10k miles on the car before the retractable roof began to leak, out of the blue. Water was pouring into the car. Long story short, Mercedes told me the entire roof has to be replace and it will not look like my current hardtop. It will be all glass. The entire look of the car will be different. They have had my car for three weeks and the total bill is nearing 7k. To make matters worse, they reported my mileage as 36,XX* when it was truly 26,XX*. They promised a correction but a month later, it isnt corrected. So I cannot even sell the car because now the odometer does not match the Carfax. I am going back to BMW, and will never again look twice at a Benz. The dealership handling all of this is Lokey Mercedes of Clearwater, FL.

The Mercedes GLC300 is durable, safe and excellent price. The resale value is excellent. Availability of colors and other options are available and the maintenance cost every 10,000 miles is within my budget.

We bought a 2020 GLE 450 over a month ago. The dealership experience from the beginning has been nothing short of a nightmare. The salesman was pushy and rushed us to make a decision based on other customers arriving in one hour to buy the vehicle out from under us. Once we decided to buy the vehicle the Mercedes Concierge was unavailable to ensure all features were operational prior to our taking possession. The salesman muddled his way through the features. When we left the AI was not fully functional but we were assured that “it just needed to finish loading”. Well, that couldn’t have been further from the truth!The vehicle has been in the shop at a different (much better) Mercedes service department for over three weeks now. We finally found out that we need a whole new command unit that has to ship directly from Germany! We’ve been told it may be another month or more until we get our vehicle fixed. The service department told us that it appears that the Walnut Creek dealership KNEW the AI was not functioning when we bought it because it had been reset 4 days prior to our purchase!!The other issue has to do with our trade-in. The Walnut Creek dealership mailed the pay off for our trade in to the wrong place! The check has been lost for three weeks and each time I inquire I get a different story about what happened and where the check went. This seems borderline criminal! We have contacted Corporate on two separate occasions with no resolve and at this point the only help or communications we are receiving is from the current service department.

Still arguing with #Mercedes about the mold building up and smell in the AC system on the 2016 GLC300. Had this issue since new! They will not stand behind their products even though there’s a class action lawsuit. Everything in the lawsuit says they have to pay for future repairs, yet every dealer refuses to do it. Any attempt of remediation results in being re-read the terms of the settlement, and then transferred all over the place until there’s no solution. I have two Mercedes I bought new: an E300 in 2017 and a GLC300 in 2016. These will be my LAST Mercedes cars. Their brand name and the premium costs you pay mean nothing as they do NOT support their customers or the products they make. I will be replacing my cars with Tesla or another luxury brand going forward. Keep losing customers MB!

Rotor/breaks were changed after the car failed to stop on the highway. The car (Mercedes 2015 C300 4matic) has 2k miles. The vehicle didnt display any warning messages or lights indicating something was wrong with the car. This is the second time car has been returned to dealer. How I got here? When car was returned the first time, February 2015, the car had about 700 miles. My complain: It doesnt feel right driving the car. The worse is when I drive down in the parking garage in a deep decline as I am turning right I hear the cracking/squeaking noise. Dealer repaired exhaust; it was not mounted correctly from the factory. Also, I was told the car is new and rotor needs to be used - give the car some time.After I picked up the car, by the end of February 2015, I called and informed the service department that exhaust was not the problem. Car has the same issues. I called and followed up with the service department in several occasions, texted and even e-mailed a video of the problem to show in real time that the cracking squeaking noise has not been fixed and I as explained back then, it is getting worse. It felt driving in the wrong shift. Dealer said they will get back to me, but never did despite the fact I called several time. Car was not used March-April 2015 due to personal reasons. Early June 2015, brakes failed as I am driving on the highway @50 miles/hour. I live and drive in the city, usually about 10-30 miles/hour (rush hours).After the rotor/brake repair, I asked if this issue had to do with my prior complaints. I was told that there is nothing in the file to suggest that the cracking/squeaking noise was not fixed the first time car was returned, nor shows any calls or correspondence with the service department. I was told that I didnt complain about the brakes. I am not a mechanic, nor I pretend to be, I said to dealer. When I complained about the car, I expected the dealer to identify the problem. I even took a video as I was driving so they can see and listen to cracking squeaking sound of the car.Although dealer has replaced brake and rotor, I have not heard a word about the cracking squeaking sound. Also sometimes when I reverse the car it dials somehow SOS call center. Yes, a new 2015 C300, 2k miles, several issues including major safety concerns ones. Anyone is experiencing this issues? I am a woman, and the reason I have only purchased new cars is so I dont have to worry about things I dont understand. Instead, I feel trapped and scared. I have contacted MB-USA. Looking forward to hearing from them.

I purchased a 2015 S Class Sedan on Nov 11, 2016 with 18,500 miles on it. A week later I started to notice the transmission downshifted hard from 5th to 4th. My car has been in the shop going on 14 days and this is after having it looked at once already. I am told today, that updating the software did not work which it took Mercedes 13 days to tell me that after already doing it over a month ago the first time. So, it appears it is a guessing game now, they say it may be the valve body or it could be this etc... nevertheless, it is in disrepair. I am currently driving a C300 loaner and while I am appreciative of the loaner, I did not buy a C300. I am making the payment for the S Class. The worst part is, they cannot tell me when they will have my car back to me.

I have bought a 2011 ML350 from Mercedes-Benz a 1.5 year ago. Now I went back to same dealership to trade in or sell it. I was told they dont buy cars that was involved in an accident. The accident happened one year before I bought the car from them, and it was not disclosed to me at all. So be careful.

When my vehicle hit 50k miles, everything in my car went inoperable. The vehicle starts but thats it, cannot take out of park. I contacted Mercedes and was told I would have to tow my vehicle to the dealership and Im looking at a minimum of $2500 to diagnose the problem. Of course the warranty expired at 50k miles. Im stuck and at a loss. If anyone has had similar problems with their C250 I would love to hear what it was.

mbrace Mercedes is waste of money. The app never works. Most of the time you cant even start the app. When you start it, it cannot locate, lock, or start the car remotely 9 out of 10 times. When you call the customer service, you have to wait a long time and at the end the issue remains.

My car went to Mercedes Benz Witbank in August 2011, after I received it back from Mercedes Benz East Rand. The car was involved in a minor accident. After I received it back from East Rand, I complained about a noise in the engine. I booked it in to evaluate the problem. On the day that I was supposed to take it in, the alternator packed up. I phoned road side assistance for help. They left me next to the road for four hours, and then took my car to Witbank. The alternator was replaced but nothing was done to the noise in the engine. The service manager told me that I must drive the car until the service was due, which I did. On the 19th of October 2011, my car was booked for a service. I reminded them about the noise in the engine. That afternoon, I received a call from them, informing me that the hydraulic lifters needs to replaced. I was informed that it is not wise to drive my car like that, and they will only receive the parts after three weeks. They told me that I have to pay in over R10,000.00 as part of my contribution. I contacted my insurance. They are willing to pay my share if they receive a full report from Mercedes Benz. I contacted them and asked them for a report. They told me that they cannot assist me with a report, as it is confidential information. They cannot assist me with a loan vehicle, as they dont have any. I reported this to Mercedes Benz South Africa. After many phone calls, they told me that I must come and collect my car and drive it, until the parts arrive. I phoned the service manager and asked them for a letter, stating that if I do drive my car, that there will be no additional damage to the engine, and they must take responsibility. They agreed to that. That was 13:00 today. They promised me an email in 15 minutes. At 15:30, I phoned back and they told me they are busy sending the mail to me. At 16:50 I phoned again. The guy that promised me the mail, will only be back on Wednesday. I dont know what to do or who to contact.

Brake failure and proximity warning system failure that MB and the dealership refused to support. Rather than fight this I’ve decided to get rid of the car. The dealership in Buffalo, NY and MB were terrible.

I leased demo car last year. Everything was okay. And one day, one of my door lock didnt work from the in & outside of car. So I called service center to schedule a maintenance. And before the scheduled date, somehow the door lock started to work again so I explained to them, Now its working but anyway I need to check up all around car. And they gave me C300 for loaner car. I thought that its gonna just couple of days so...C300 was okay. Now it passed over 20 days and Im still waiting my car to be fixed. Repair service center agent called me couple of times and told me that they are still waiting part from Germany which is acceptable. And later they called me back and they dont have any detail information where the part is. No tracking number at all. This is luxury brand, isnt it? How come they dont have any information. Not even ETA. Im still paying my bill and driving a C300. Loaner car is not an issue at all. I can call them to change it. I just...dont understand how their service is bad like this.I dont want to blame the guy who takes care my car. I know there is nothing he can do. But what. When they sell a car, they are so gentle, but they dont even know where the part is. This is very disappointed.

I have had 3 Mercedes previously but the Mercedes C200 CDI Estate is our first diesel. The fuel economy is excellent and as we do a lot of distance traveling we certainly enjoy the comfort and the road handling. Being an Estate find the loading space in the boot great for trips to Bunnings and for trips to the beach with grandchildren and dogs. Have already done 150 kilometres in 4 years and with regular servicing hope to get over 200 kilometres before replacing it.

Recently I had an issue with my 2011 Mercedes E350 sedan. The blind spot sensors were inoperative. My car had just lapsed in warranty. I took it to the dealership and they told me that I would have to pay to get it fixed. I contacted Mercedes Customer Care and they were very helpful in getting it resolved amicably.

I bought Mercedes E350D 2016 from Mercedes Liverpool about 2 months ago. 16k on the clock, manufacturer approved. On the way home I noticed that the car starts to vibrate when I press the brakes. I contacted Mercedes Liverpool and they said that I need to go to the nearest Mercedes and fix it and they will cover all costs. I paid £1200 to change brake pads and disks and rear alloy wheel. Mercedes-Benz of Liverpool did not pay me anything, they keep saying my different stories. They said that they already sent money into my account, then they said that they issued check 2 weeks ago, then they said they need to get an approval from head office and so on. When I contacted Mercedes Customer Service, they replied to me saying that Mercedes-Benz of Liverpool had already paid me by the check so I had to go back to Liverpool to confirm that but they said: No we are still getting an approval from head office. Absolutely useless service!!! Worst service ever.

I purchased a tire warranty from them and they assured me that a nail in the tire would be covered and they would replace the tire at no cost! They LIED. Now they claim that there is a clause that states that the tire has to be a certain level (WETF) that means in order for it to be covered - bottom line Mercedes Benz FLEECES customers - no wonder the product has become trash!

Perhaps the best description come from the dealers who have worked on my car: Your car looks like new inside and out; your car drives like new; you dont need a new car; and recently, May we put our name plate on your car. Comments from consumers have been better than those of the dealers. My comment is that I am grateful for the privilege of owning and operating this vehicle! It has been cared for very well by its past and current owners.

Mercedes Benz: A waste of money on Roadside Assistance Package or Emergency response package. Futile Products that Mercedes Benz Offers: 1. SOS-GPS, 2. Towing Service, 3. Loaner Cars Service, 4. Customer Service. Last week, Our family was traveling to Death Valley National Park from Phoenix for a get together party. We started around 12.00 noon @ Friday from Phoenix and planned to reach destination by 6.30 pm with several breaks in our Journey.When we are on I-93 and close to Mile Mark 64, Our Mercedes E 300 car had flat (tire blow out though it has run flats on it) around 4.30 pm, which is around 180 miles away from Phoenix and another 120 miles to Vegas. We pulled over the car and realized our run flats were of no use anymore. We tried to move our car further down the roadside aisle but the car doesn’t move and shows the indicator as if its disabled. We called immediately to Mercedes Benz SOS call (A red button on top of our head in Mercedes Benz), They received our call and politely directed us on suggestions to press another wrench button to reach roadside assistance. We followed their instructions. We called for RoadSide assistance for help.We had a conversation with roadside assistance for 15 minutes and gave our location along with mile marker. We been requested several times by our Mercedes Benz on our location, We shared what we know as we are nowhere in the middle of desert and don’t know exact location where we are other than our Mobile Phone provided coordinates. They recorded information and said that they are going to look for a toll truck guy to pull our car near to Henderson Las Vegas Mercedes Benz Showroom.We requested either for a loaner or provide a rental car as the toll truck doesn’t pick 4 people due to their policy constraints. We made it clear that we are ready to pay for those services as Safety is much priority at this moment as we are in middle of highway. To our Surprise, Mercedes Benz couldn’t offer a loaner nor rental. Instead they suggested to get a ride from a family member. (Who the hell on the world can give such a dumb response other than Mercedes Benz Call Center when they already know that we are 180 miles away from home location.)After waiting there for 2 hours and having several conversations with Mercedes Benz Call center, They called again to find our exact location as they couldn’t pinpoint our location. We immediately responded them by sending our Google maps locations. After an hour, We called them up again (around 7 pm) and realized that they might take another 1 hour to pick our car. So we made up our mind and said to come and tow as we are going to leave keys inside and lock the car.Here is the interesting part. As Mercedes Benz offers Lock and Unlock features through your mobile App from anywhere, I requested them to call me when they are about to pick my car so that I can unlock using my App. In that way, its safer to have keys inside of car and keys would help to start the engine. The customer service rep says that they are not sure whether that feature works. Bummer. Finally, we agreed to leave keys nearby front tire and leave the place. We called for Lyft and our pick up was ready in 15 minutes to take us to Vegas.Now the question arises on the products of Mercedes Benz. 1. How come Lyft able to pinpoint our location and render services in less than 15 minutes and dropped us safely to destined location whereas So called Advanced Machine Mercedes Benz couldn’t find its own location where it was stalled. 2. How come Lyft being an App operated able to provide best Customer service where as so-called Luxury vehicle Mercedes Benz doesn’t even know how to talk to its customers and provide some solution and get them to safe destination. 3. How come Mercedes Benz couldn’t offer a loaner car to its customers who are in needy (This is desperate state of being safe) than to promote on their brand.4. How come Henderson Las Vegas Mercedes Benz fail to understand the customer needs instead claim as if their cars is good to move on run flats for another 50 miles. (When the car itself states as if its disabled and cannot move).After coming home, We realized as if AAA and Lyft are better than so called Luxury cars. Just think what would have happened if you have kids in the car, same situation and middle of nowhere. Why do we need to buy these cars which sets high expectations on their services but failed to execute when needed?

I am having the same issue with Mercedes Benz Walnut Creek, CA. My check engine light came on within a few days of purchasing the car. The salesman Jimmy ** says that the previous owner told him that when you put gas in the light went off and sent me on my way. I came in twice more with the same complaint only to be sent away again. A short time later the cel stayed on. Eventually I had to get my car registered and have the car smogged. The smog place so the cel on and would do no more work. He suggested that I take the car back to MBWC where I purchased the car. I had an extended warranty that canceled but was told it could still be used. I was given a loaner car for a month but when MB could not get paid with the extended warranty they took the loaner back with no charge. I thought this strange. I called the general manager to discuss with him. After he spoke with his people he told me what his people said but did not have an ear for anything I had to say. My car has been at the MBWC dealership since April and after calling AGAIN general manager called to tell me they had not realized my car was still there and that after a couple of days they would start charging me storage. The last attorney I spoke to told me I didnt have a case because the amount of money I would get would not be enough to cover his attorney fees. He is greedy. I am still making payments on my car. Also result of the cel being on the problem with the transmission was missed. I now need another transmission which I got an estimate of $2200+ and the cam shaft issue $7000+. I really need help. There is a lot more but so much to type. Is there anyone willing to help steer me in the right direction?

I bought a new Mercedes-Benz C 220 on 22-09-2015 but, unfortunately, the car after reaching my home garage which is 300 kms from Dealer Showroom is not able to drive through. Its front doors are noisy from day one & the wind screen is always full with moisture thus reducing the day/night visibility to 30%-40%. After continues complain I have received only mail & call but no technician has turned up till now. Also the website sources show that the particular VIN (**) belongs to C220 model & year of manufacture 2006. I am surprised whether I had purchased a new car or a used car? It seems to ask for a replacement.

I purchased my Mercedes Benz (MB) Metris in 2018, new. 1 month after the warranty expired, I had an ABS sensor go bad. The van had 18,000 miles on it. It was replaced and the next day the ABS light came on again. Thinking it was a faulty sensor I returned it to the repair shop. They called to tell me that this time it was the other wheels ABS sensor. For a vehicle I had purchased specifically for the reliability and dependability I was extremely disappointed that these sensors would go bad so quickly. This is a MERCEDES. My mechanic suggested I contact the dealer. I have called the dealer 6 times, and each time they have said someone in their service department would get back to me. I gave them 1 week after each call to get back to me. I have never had a return phone call. The last time I called I asked for the manager. Again, promised call back, with no call. Then I reached out to make a written complaint on MB of America, still no response. I finally called MB of America customer service and did speak to a very nice man who agreed, this is not a normal thing to occur. He researched to part to see if there was a recall, none found. Then he proceeded to only provide a case number for reference if it happens again... This cost me almost $1000 dollars and I dont believe I should have incurred this expense on a vehicle with only 18k miles on it. For a vehicle maker who claims to be responsive, Im not feeling satisfied.

I have had numerous problems in my 4 year old ML 500 with the Airmatic suspension which I think is an untested, failed technology. As a result I have spent several thousand dollars replacing the suspension despite the fact that I never go off-roading with this car and also drive carefully to avoid the delicate suspension breaking down. My previous complaints to Daimler as well as their Middle East dealer have had NO RESPONSE! That suggests that not only is the car bad but also the support offered by the vendor is non-existent. I cannot see any reason to buy a new Mercedes especially when there are much better German cars available out there.

First experience with Mercedes Roadside this week for a simple dead battery switch out was a cluster Got me hooked up with a 3rd party in Texas (Im in Florida). Took 4 MB customer care agents to finally arrange for the local dealer to bring one 4 hours later. Unrelated, just called customer service for recommended tire options for my S550 as the Pirellis they put on lasted 10,000 miles. Took 10 minutes to get a connection to a ringing phone that nobody ever picked up. Should have stuck with Audi. Not impressed at all!!

I got a new C200 around 2010 and been driving for 6 years now. This model is good till the use of 130,000 Km. After that start having minor fault but very critical for safety. The car stopped at junctions or traffic lights whenever it went into idle mode. After checking with some local service they advise to change Air Mass sensor and it was almost fixed!! So far I am very satisfied with this brand.

I was a loyal owner of Mercedes Benz (two cars in the past four years). My most recent purchase is the C350 Sport. It came down with a transmission breakdown last week, after three years and just 86,000 miles. I had the car towed to the Euromotors (Germantown, Maryland). I was told that I was to pay about $10,000 in repairs. I became a Mercedes Benz customer because of your craftsmanship and reputation. I never expected a power train issue so early in the life of such a great car. I love the car; I enjoy driving the car, and I expected to remain a loyal customer for a longtime. In fact, I was planning to trade my C350 for the new E350 Coupe next year. The dealership is not willing to do a courtesy repair on my car because my regular services had not been completed by them. I would like the Mercedes corporate office to intercede on my behalf, but when I contacted them (in not so many words), they told me that I was SOL (short on luck), and I was at the mercy of the dealer. I guess I made a big a mistake when I left BMW to become a Mercedes owner.

I been going through it with Mercedes Benz USA since 2017. I purchased a 2011 S400 in 2016 that one day just wouldn’t start out the blue. I sent it to the Mercedes dealer for repairs. For 2 months they told me they couldn’t figure out the problem. They said every test came back good but they think it might be the hybrid battery. I then was told it may be covered by a state warranty or by Mercedes. I started pricing the battery and it was roughly $5000. I was just preparing myself to pay. I continue to call and they continue to not have an answer for me but they kept me in a loaner for 2 months. Then one day out the blue my service rep called me and said it wasn’t covered under warranty. He told me that it was going to cost $11,000 for the repair. After getting off the phone with him to make the decision if I want to pay or not, I called back to see what that price covered and was told it’s for the battery. A day later I received an email with the statement of charges. That’s when I saw they need to replace something else. They need to replace the Power Electronic Module. I found this weird and called my service rep who was now out of town. So this when things really got fishy to me. I then did a google search about the part and found that it had a Service Campaign Announcement that came out in 2012. I then call Mercedes to see if my car was on that list to be replaced. I was told no I wasn’t on the list but later I called and was told just I was on the list. That when I asked why it’s not covered. I was then told it was covered because the warranty had expired. I told them that the Service Campaign for repair said it was indefinite. They said they had to call the manufacture. Days later I called corporate about the issue and was told they could give me a discount on a car. That they would not honor their Service Campaign announcement. I contacted the office of Consumers. They contacted Mercedes and was then told that they already replaced. We then sent the car fax report over that should it hasn’t been replaced. Mercedes at this point sent a letter back refusing to comment anymore. So they put out expenses pre broken cars and expect to to fix them when they break. They lie and steal from their customers. I have fought overseas just to be ripped off. This is not the American way!

I went to the Rocklin, CA Mercedes Benz dealership to get a recall fixed on my car. I had a leak in the same place with that of the recall was in, so I thought it was that. We talked to a man named Wayne, and he helped us the whole time we were there. He said it would take an hour or a little longer, so we walked our three kids over to the park. By time we got back to the dealer, it was about 4:45-5:00. The man Wayne said he would check to see if our car was ready, then he pulled it up, leaving it running. We loaded the kids up, but my oldest was in the bathroom. So I went to get her. When I got back in the car, it was no longer running and would not start at all. We tried a couple times, and then, we got the man who had been helping us and told him what was going on. He came over and tried to start it, then he popped the hood. He started messing with the battery and said he thought we needed a new one. He said he was going to have someone come jump us. Well, that did not work at all, and as the tech was helping us, he noticed our seats felt real wet. The floors were wet too. Real wet. Still, I did not think anything of it. A few minutes went by, and another man came out, a tech one who works on cars. At that moment, they said that when they washed it, the sun roof was open a little and water got in our electrical gear and messed some electrical stuff up. So what I want to know is why did they not say that in the first place. They had to have a known cause. There had to have been water all over, when they opened the door. They had to dry it all up. They did not say anything to us and were going to let us leave.How did they know that fast what was wrong. They knew it had all got wet. I did not even know they were going to wash the car. I got my car back the next day (today). They came to my work and traded me cars, and it stinks so bad like mildew. I got a few opinions and have been told that it could never be the same. I dont know how extensive the damages are and what they fixed. They tried to get me off the lot as fast as possible, so it would not be their problem. But I know that I had my three kids and could have had my car just stop somewhere, and we could have gotten hurt. Now, I have a stinky car that I am still paying for, and I dont know if they fixed the whole problem.

2007 ml 63 amg - I have experienced so many horrible issues with my certified pre-owned amJUNK. First of all, for anyone who owns an ML of any kind should look into water leaking in from the rear tail lights causing major electrical problems which could cause an electrical fire. It will malfunction your automatic rear lift causing it not to work. I took it to the dealer 2 years ago with that issue and now I am taking it back for another water leak due to the 2 rear coverings. Caution, they dont take responsibility and DO NOT STAND BEHIND THEIR GERMAN JUNK ENGINEERING. 0 STARS, I WILL NEVER BUY OR RECOMMEND THIS NIGHTMARE TO ANYONE!

I have a 2012 GL450 with only 40k miles on it and I have had to have the front suspension replaced and/or fixed 2 times in a few months time. I researched if other owners have had this issue and yes it is a known problem since 2008. The MB dealer even knows of the issues this system has had. The problem is serious and is going to cause someone to lose a life or get hurt severely. The front suspension will just drop while you are driving and you receive a malfunction airmatic error on the dash. This seems to me a recall issue, but for some reason MB does not recall and fix the problem, until I guess a family loses a life. Fortunately my vehicle is still under warranty and they say they will fix it, but this is not my concern. My concern is that this issue is a real safety issue and the NHTSA needs to look into it. Look Takata stepped up and are fixing their faulty airbags, MB you need to fix your suspension systems before someone get hurt or killed.

I received a safety recall notice from Mercedes in March 2017 stating that under certain conditions a very high electric current can flow through the starting current limiter causing it to overheat. This can defect can result in fire. As of today, July 13, 2017, Mercedes told me it has no idea when the parts will be available to correct the problem. The recall affects a number of Mercedes models manufactured between 2015-2017. Mercedes has a particularly torturous telephone system. When I finally spoke to a customer service representative it was clear that he could not have cared less. Meanwhile, I have a car that is greatly diminished in value in my opinion. We have purchased approximately 10 Mercedes in the last 15 years, including 2 within the last 2 years. We will not be purchasing any more. I called to file a complaint with the National Highway Traffic Safety Administration. I thought they might be able to help or have additional information. The woman barely spoke English and kept telling me my VIN number was not in their system. She finally put me on hold for about 5 minutes and amazing she found the VIN. She was equally incompetent at providing any information or in telling me what her agency would do. I asked if someone would call or email me. No way - government workers are not there to serve you apparently. Close down this worthless agency.

We bought a brand new E Class in 2008 and have had endless problems from day one. Our vehicle was purchased from Silver Star Motors in Kingston, Jamaica. Within the first couple of weeks a wrecker had to take it off the road as it had a problem with the air/gas mixture and lost power in the middle of the road. The next problem was that the vehicle came with a defective run flat indicator unit and cost us four Pirelli tires as the unit did not warn us about the loss of air pressure in the tires. We had to repair the sun roof as it had a rattling sound from day one. We had to replace a sensor in the driver side of the door handle. And just two weeks ago we were left in the middle of a busy round about as the car shut down for no apparent reason. Again a wrecker had to take it to the dealers. The problem again another unit fails to function. The gas gauge was showing us two bars of petrol below half and the tank was actually empty because again another unit on this brand new Mercedes malfunctioned! This vehicle has cost us a lot of money on repairs and it is just over three years old. We did not anticipate that a top of the line motor vehicle with such high ratings would give so much problem and so we would like to talk to someone to see what redress we can get. The history of the problems is with Silver Star Motors in Kingston. You can verify with them but we are totally disappointed and embarrassed and would love to know if we actually got a factory fault vehicle with so many malfunctioning units.

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.

The car is good but it doesnt have satellite radio...I had NO idea this feature wasnt there when I bought the car and it wasnt until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

After purchasing brand new 2016 c300, I had two major problems to my car. After a year, on highway speeds after applying breaks the car started shaking really bad. I took the car to my local dealer from where I bought the car. They said the brake pads need to be replaced. Second time, fuel smell started coming inside the vehicle while driving or when it’s parked in my garage. This time, the fuel pipe was leaking. Both the repairs were done properly by my dealer and I was charged $0 since the vehicle is still under warranty. I also got loaner car for the time my car was at the dealer. Very happy with the service provided by dealer and Mercedes!!

This is my second C class and the tire quality has definitely deteriorated. The tires dont reflect the high quality and brand name associated with it. I have had several punctures over the past 2 years, the tires wear rapidly. My husband drives his BMW very similar to my C class and his tires and service is far superior. Every tire mechanic seems to concur. Its such a shame.

Cricks/Mercedes-Benz Sunshine Coast and my first van Lemon story had a massive impact on me and my business. When I purchased a brand new Mercedes Sprinter van I was immediately faced with continuous faults, breakdowns and issues with the engine and the mechanical working of the vehicle. After months of Cricks mechanics working on my vehicle and replacing parts constantly due to many different mechanical issues, Mercedes (Melbourne) representatives decided to inspect my vehicle whilst another harmonic balancer was being installed (this was the 5th one replaced!). This vehicle directly impacted on the success of my business and cause massive grief for me during this period as I purchased the vehicle believing what I was told by the sales staff ie; a very reliable vehicle for my mobile business.My experience during this time was that I was advised that my van would be repaired ‘as good as new’ by close of business that day (2012). I was then contacted approximately 5 minutes before close of business that it was not ready and they needed to order another harmonic balancer. This was the fifth one replaced and would be another 4 days?! This van had been towed 10 times during the first 8,000 kms. I have so many stories about my customers having to push this van out of their premises. I was continually forced to wait for tow trucks, wasting hours/days of business time. This van spent more time in Cricks workshop than on the road. This van had so many issues and gave me so much hell, as well as impacting on me, my health, my family and most of all my business. My business is a mobile business and I was definitely not mobile due to this van.One particular incident that I will never forget, was when the van just stopped, ‘turned off’ in the middle of the D’Aguilar Highway and a truck almost hit me at highway speed, missing me by cm‘s - an extremely frightening event! When I finally was able to negotiate a new agreement for the lemon that I bought, I thought this was the beginning of a new start for me - not knowing my nightmare had just begun all over again. I thought my new van was perfect, faultless and not thinking that Garry Cricks would let me down again.I believe that they have not serviced my vehicle correctly, not repaired faults, and treated me extremely poorly and deliberately told me false information. MB Sprinter Van is the worst vehicle I have ever bought! Had it 5 months and has been towed 10 times in first 8000km. And this was my fifth harmonic balancer to be replaced. I am on my 2nd Lemon. Most unreliable van ever! - we are forced to make repayments on a vehicle that sits in the workshop being repaired constantly. Garry Crick Maroochydore the Dealership that sold us the van do not reply to our complaints, cannot give us any help or assistance and lie. The dealer was just as bad as the car. That‘s another story I want to forget. When buying a new Van record everything they say. It will help you later.When I started to talk about the problems, I found many others that were as bad or worse than mine. I thought paying the extra money would get me a quality vehicle. Not worth the extra money and certainly not the quality that the name live up. This is unacceptable and a result of the deliberate engineering of products so they only last for the warranty period. This is deliberate exploitation and blatant theft. We are sick of it. We bought a new Mercedes Sprinter so we wouldnt have these problems.Let‘s take this to court. We need as many people to come forward as possible. If you are one of many please message me: **. I am interested in collecting owner information of those individuals or companies who have had major expenses & Faults in maintaining Mercedes Benz Sprinters and cars, who would be interested in being included in a class action lawsuit again Mercedes Australia.

Recently I was involved in a car accident with my 2015 S550 and damaged the driver quarter panel. I wasnt too concerned because I was in good hands with Mercedes Benz and knew I would be getting my car repaired in no time. WRONG! My car was towed to Mercedes Benz of Fort Lauderdale Collision center for inspection on 10/24/15 and was quoted approximately 3 weeks to repair the damage. 3 weeks seemed a little lengthy but reasonable to repair the damage, especially for the hefty price tag I am paying Mercedes for their ELITE service.I figured there wasnt anything I can do but to wait the 3 weeks. I called them BACK AFTER ALMOST 4 WEEKS PAST to follow up and the person I spoke with chuckled and told me it would take another 2 weeks because he said it was a lot of work and take time. He made it seem like it was such a daunting task that was going to be almost impossible to get done. Honestly, isnt their job to repair cars all day, specifically Mercedes Benz? A full month had past already and it appeared that it was JUST SITTING THERE waiting for parts to come in, insurance BS, etc. (I cant remember all the excuses they gave me). I am beyond frustrated at this point because I am paying $1800/mo for my car to sit there at Mercedes while everyone seems to just drag their feet as well as pay for a rental car for almost 3 months. Every 2 weeks I get a call with the same BS, it is going to be another 2 weeks.It has now been 2.5 months and my car is still not done. The 2nd to last time they called they even insulted me with hopefully by next year. Of course I wasnt too happy and had no choice but to wait for their lazy employees to take their precious time. A couple weeks went by and the same guy called with the same story, they needed another 2 weeks to complete my car! Where is the luxury service that I was promised by Mercedes? Am I missing something here?Fast forward - It is now Jan 8, 2016 and my car has yet to be completed. I have now paid Mercedes Benz 3 hefty payments without being able to drive my car. What aggravates me the most about this whole experience is I would assume when you buy a $110K+ luxury vehicle that you would receive the ELITE service that is promised to you when you are buying it. Since it is already sold the service received has been nothing but a joke. I feel it is my duty as a member of my community to issue this public service announcement to let everyone know that Mercedes Benz does not stand by their quality of service as they advertise. The hefty price tag you pay for their vehicles is definitely not worth the price and level of service youre given. Save yourself headache and time and opt for better luxury cars out there.

The tire had a nail in it. A normal tire could have been repaired, however this tire had to be replaced at over $200 for a 17 tire with only 6000 miles on it. Imagine if I got stuck out in the desert going to California with no cell service and no cell service to call roadside service. At least if the cars come with run flat tires, all should come with a spare and a jack. Nothing at all is unacceptable and dangerous.

Are you considering buying a MBZ? $60,000 SLK-350. 60,000 miles. $8,000 Balance Shaft Repair. The check engine light stays on, so without the repair I cannot register the vehicle. Money down the drain!

I own a Mercedes Benz SL 500 (TRS680 GP). Earlier this year, the car went into your workshops ten (10) times before they were able to repair the distronic sensor.At 30,000 km, the car went for a service. Within 50 km after the service, the suspension collapsed and there was a complete failure of the brakes. Fortunately I was able to avoid an accident. The car was towed in to Mercedes-Benz Sandton (corner Rivonia & South) on Monday July 18, 2011. This morning (July 29, 2011), I went and enquired what was happening and I was told the parts for the suspension were due on the 4th of August.Only after the suspension was repaired could they establish why there was a total brake failure. If more parts are required, then I guess there will be a further 3- 4 weeks of wait without my car.The customer service center will not return my calls. (Lance)In summary, straight after the car was serviced, a serious safety problem arose – namely, the suspension and total brake failure occurred. Previous experience showed that repairs, namely the distronic, are not reliable and excessively slow.Please explain to me why I should not notify the relevant authorities on the apparent inability of your group to maintain vehicles in a safe and roadworthy condition.Your reply without delay would be appreciated.

The Mercedes C63s sits atop of the MB C class line and comes standard with the works in terms of AMG tuning and design elements for that extra bit of luxury and massive amount of performance. The 63s is NOT a cheap car by any means. In fact it probably sits atop the segment in terms of price. BUT, the car handles beautifully, fit and finish is spectacular and the engine note from the twin turbo V-8 is out of this world. If you want a car that appears docile, feels luxurious and sedate, but performs and sounds like a car 10 times the price, then you may have found your match.

Best SUV for your money. Turns on a dime. Very comfortable. Stable in wet and dry weather. Good gas mileage. Has all the bells and whistles as far as electronics go. Very fast twin turbo. Clocked 0 to 60 in 5.8 seconds. Lots of driver legroom for taller persons. Lots of storage space. Want to keep it forever!

We have owned our Mercedes C230 since we bought it new in 2007. The Mercedes has outlasted our BMW 325i and our Toyota Tundra. The car still drives like new. Of course we have had regular maintenance performed regularly, just like we did on the previous mentioned vehicles. As of today, everything on the Mercedes is working properly. Unfortunately we can not say the same about the BMW or Toyota. Don’t get me wrong, the BMW and Toyota still had strong engines, it was the many little thing that went wrong. I would strongly recommend the Mercedes. We have purchased an E class Mercedes and are confident it will be as great as our still C230.