Handles very well. Extremely smooth ride. Corners incredibly. Quite stable. The Volkswagen Tiguan 2017 is an all new crossover. Drives and handles like a dream. Extremely comfortable for the tall. Not so gadgety. Easy to read dash and controls. Rolls out with a lot of extras.

Fred Beans VW service-department of Devon PA - Dont trust the hype when VW advertise coupons or the Hundred plus checks they are suppose to perform while the car in service. It can work against your favor because they are looking for issues to charge you extra. In May 2013 I bought a SE-Passat V6 included with the price of the car a 54000/4yr service contract. The vehicle was purchase as an CPO, which means it had a few miles, I think roughly 5000. Being I am more prevalent to conventional, I am growing with synthetics. In saying I am use to changing oils every 3000 miles not 10,000. I am a meticulous car owner.This car in 5 yrs had roughly 33,500 miles in December 2017(with a VW OIL SPECIAL COUPON) which covered up to 5qts of oil, during a unconventional oil change prior to, I look under the hood and notice oil film on top of the engine. I address the issue and ask why this was not brought to my attention or address by the service department while the extended service warranty was in effect? To create oil film which was visible means it took time for the matter and the amount of times and in the increment the car has been in for service over a short period it should of been address while the car was under warranty. At that time they agreed to disagree and told me it doesnt mean its leaking oil. I took heed what was being said however they didnt understand or know in my youth I was a mechanic and built cars.My free oil change just cost me a deductible plus. After the oil change the car virtually was parked (except for a few runs to the market) until May 2018, State-inspection Time. When I purchase the car I immediately changed the tires and since 1979 I have bought mostly all and into agreement with NTB. They have a the best Alignment plan bar none to others retailers. I have owned many cars since my Military years. I was told the car pass inspection May 2018 although a few concerns should be address. One tires was showing signs of dry-rot (not an issue). I have coverage. And the serpentine belt (34,800) was showing signs of wear, my reaction was, Oh really. (Again I reintegrated it should of been replaced when the car was under warranty) The service rep claim it was not covered under the service contract I disputed his claim.Folks the Manufacture warranty is 3/36000. This is why I dont prefer buying vehicles with short warranties because the manufacture takes into account their product isnt reliable. And I cover extensively at the time of purchase what is and whats not covered and the plan I had covered everything except, Tires and brakes and I will admit I forgot the $50.00 deductible associated with a service plan. I recall asking Belts for ex: Timing belt and serpentine belt those items were included with the purchase in May, 2013 the car came with platinum plan.In conclusion, when a man is talking over my merchandise (car) I listen with both ears. After discussing my concerns with the rep he spoke with his Manager. As he walks down the corridor he tells me straight to my face I would pay the ($50.00) fifty dollar deductible. I replied, OK. In my mind I am counting the cost of the State-Inspection and the additional $50.00 deductible. The Bill presented was $289.00. I am about to blow a gasket and lose my religion. I ask for the manager (hes in a meeting) like I give a rats **. After 15 min he approaches with an caveat attitude,.. whats the problem. I was told I would be charged the deductible (in my mind Im saying wtf is this). The rep intervenes and says, I told you I would charge you less $50.00 of the actual cost. I replied, No you did not. Well folks I was caught in-between a web. I had a important meeting to attend and they had my car. I paid the bill,... and sold the car within two weeks. I will never purchase another VW. I forgot to mention I was (as the car was being service) negotiating on a 2018 Atlas I drive currently and own a Mazda 2018 CX9 Signature. I suggest use those smartphones during a conversation and record.

The deception/lie that Volkswagen did on the diesel cars will affect you as a regular fuel Volkswagen car owner when it comes to trading in your car for something other than the bad reputation VW now. Be prepared to be ** when you get your trade in value as the dealerships are going to give you “Auction” since no one trusts VW anymore. They are concerned that if they were deceitful with the diesel, what’s to stop VW from making false claims about the gas VW’s. I have a 2015 VW Passat Limited, in excellent condition, financed for 4 yrs at 0% financing and my trade is worth $7,500 at “Auction” per the other than VW dealerships (Dec 23, 2016), I have NEVER been upside down on trading in a vehicle before, and note, this isn’t upside down, this is **, over $7k upside down. And NO, I don’t want another VW!! One very upset VW owner that has a worthless vehicle now due to their false claims on the diesel.

VW has made serious roadblocks to processing my claim for the VW buyback. I started the process in October 2016 and have sent documents to them at least eleven times now and they are requesting again. I feel this is deliberate stalling on the part of VW to process my claim.

I had a 2009 VW Rabbit under warranty with the same exact issue. The door curled up like a piece of paper. My issue is the same as yours. VW, nor the dealership, ever bothered to inform me of the issue of ice getting trapped in the door, and causing the door to curl up like a piece of paper in the same way yours did. Because they never bothered to inform me, I assumed someone hit my door, and ended up paying to have this fixed at an independent shop, for something they should have taken care of under warranty. The dealership (Flynn Volkswagen) couldnt be bothered to install the foam fix inside the door before the car was sold new in 2011 two years later before it even left the lot, which would have prevented the problem from occurring in the first place.

VW New Beetle are expensive cars to maintain, difficult to work on and have unreliable transmissions and weak front lower control arm bushings. I have replaced two transmissions in 110K miles, 11 headlight bulbs, 9 trunk pistons and two sets of lower control arm bushings with ball joints plus two vacuum pumps that leak oil.

08/10/2019 Volkswagen and Audi Poor REVIEWS, 2 Volkswagen products experiences at early miles, 57,000 to 62.494 2012 Audi A4 and 2014 Volkswagen GTI, known problems by Volkswagen. I had a 2012 Audi A4 with engine light that would come on after 56,000 miles. I brought it in to 3 dealerships in Louisiana. They would tell me they didn’t understand because diagnostics says car is running smoothly. I told them, That’s fine if it’s running smoothly, but selling a car with an engine light is a loss for me, because who wants to buy a car with an engine light. They all said, It must be something intermittent. Lafayette, LA, Baton Rouge, LA, New Orleans, LA. I finally brought it to a dealership in Orlando Florida. I told them to impress me. Audi was good for a next car by fixing my issue. They said, Give us a few days to work on. I did. They charged $989. It was good for 2 months and light back on. Sold that vehicle. The problem was an intermittent overproduction of fuel that no one could fix for good.2014 Volkswagen GTI, guess what, light came on on this one at same mileage, 57,000 to 62,494. I read up on the engine light regarding P2015 code, which is an intake manifold problem, that Volkswagen recognized as a problem, but instead of recalling, they decided to extend warranty to 120,000 miles, but only as a lottery picking of VIN numbers, so if your VIN wasn’t on list, and you had the same problem, you had to pay for this poor quality intake manifold problem. They would clean if only cleaning, $1200. If it involved the worse case, it took changing manifold, of which that would be, needless to say, much more, mind you at 60,000 miles this expensive cost. So yeah, look forward to this much expenses at this early in the life of the vehicle.So one thing is knowing Volkswagen recognized the problem, but treated fix as only some would qualify for extended warranty, and if you experience problem and your VIN wasn’t on list you have to pay. You call Volkswagen Headquarters or customer care, because if there is a problem, and manufacturer is willing to work with you and understand extenuating circumstances, explaining you had two of their products, and they make things good and go the distance, then that’s good, because all you want is a fix/corrective action; however, when you speak to dealership and report to headquarters, and all they want to quote to you is that it’s out of their hands, that your car’s VIN # is not lucky enough to be on the list (lottery/pot luck), ... so you’re stuck with a young car with enormous expenses, after the expensive purchase was not long ago.Yes, bad vehicles of Volkswagen, 2012 Audi A4, and 2014 Volkswagen GTI, both at range of 56,000 to 62,494 miles, you are left up the creek without a paddle and large loss of money. One never was fixed and had to sell at lesser amount because of engine light no one could do anything about. The other is just extreme expense for cleaning or replacement of intake manifold that company recognizes problems, but handles whether warranty is extended or not based on whether your car’s VIN was included, like on a lottery. Thank you. Dwayne **.

Brake control on the passenger side of my new VW Golf (2016) - Travelling along the M6 just overtaking when wheels locked up - managed to gain control and continue also causing myself to be slightly injured to the hand. Reason passenger pressed a lever/switch on the passengers side thinking it would open a lid. It was the parking brake which locked the wheels and nearly caused a serious accident as the controls are on the passenger side. This could happen again easily and our biggest problem: we have four children so one often sits in the front seat. This has made the wife dreading taking the car out, maybe would, could blank it off with tape or a cover while the problem is rectified? Strange that VW spend so much on research and make a fundamental design problem. It could be that a wrong console has been fitted and one from a left hand drive installed. This could be checked out by looking at a left hand drive car? Check out the showroom that all Golfs have the controls on the passenger side, I have now found out that the design fault is only on right hand cars. I think it was a money saving idea not to fit the switches on the drivers side which I pointed out to the VW person contacting me which he was not aware of. He also informed me if I do anything to try to make it safer it would void the guarantee of the car. Said there was no plans for this to be correct in the future and no more correspondence would be entered into.The incident has made my wife paranoid about having a child on the front passenger seat. I could tape up the switches or try to build a box around them but it really is a dangerous design fault. We tell passengers not to touch them when they get into the passenger seat. The incident happened on a motorway at about 70 miles per hour just as I was about to overtake. Fortunately, as I was doing an overtaking maneuver, there was no one behind me. I injured my hand on the steering wheel and twisted my neck - the pain which only lasted the rest of the day. I did contact the dealer in January who sold me the new car and reported the fault - they have contacted me and it seems that they only offer me understanding of what I experienced but said I saw what I buying in the showroom and all the VW Golfs are build like this. I did point out that was not correct and it is just the Right Hand drive models that have this arrangement. Would like to know if I am the only person that has complained or experience about this fault?

On March 18th 2014 I brought my Jetta into the dealership for its spa treatment (part of the sales agreement on March 30, 2014). Upon completion of detailing, 2 chunks of paint had fallen off the running boards. During the walk-around with the Service Associate I told her that I often had people approach me to say that my car had been hit as the running boards had indentations on the rear and forward portions. The indentations matched on both sides of the car in which I believed was the body style. The Service Associate said she had never noticed the body style of the 2014 running boards and thought it was unique but didnt have any concerns as they were matching on both sides and agreed that it was a body style.When I returned to pick up my Jetta, the Service Associate said she had really bad news. She said she had spoken to their Sales Associate and this definitely was not a body style and in fact there was significant damage to my vehicle. A VW salesman quickly joined the conversation and claimed the indentations were caused from a hoist. I told them the only hoist my car was on was their hoist in August 2, 2014 when it was in for the first free 15,000 km oil change. I was presented an invoice for over $250.00 at the time. They had rotated my tires, and performed the 6-month service check on their own accord. I refused to pay the invoice as I specifically asked only for the oil change - nothing more.The salesman said you cant prove we did the damage; its way too late for that! He began aggressively arguing while the Service Associate said this is not the policy of Volkswagen and they would go good for any damage caused as their service department. She checked the service records and confirmed my vehicle had been in their service shop and asked me to get 2 quotes and they would do the same. She confirmed the auto body shop that I would go to was a customer of theirs and agreed they would be good to go to. She said they would call me the following day as they would want to have this addressed ASAP. They never called me back. In fact I called them the following day and found she was dismissive and didnt engage in a conversation of how they would approach this matter.Both body shops gave a quote of over $4,000 had said the damage was very serious and confirmed that it was sustained by a hoist. They both suggested I go to ICBC as soon as possible. ICBC confirmed hoist damage and proceeded to process my claim as they would go after the dealership. I asked ICBC about the trade-in value of my car since I now own a vehicle purchased at top dollar; with depreciation and $4,000+ damages, the trade-in value of my car is seriously compromised. ICBC only said I would have my deductible returned after they go after the dealership.

2014 Jetta (4000 miles) had to be towed to dealer because no clutch. Dealer has blamed abuse to clutch when found out primary driver was 17. Son only have driven manual vehicle and he is a homebody kid. Just not in his personality to abuse his new car. Also tires are not showing signs of burn outs. On this site, I found another 2014 Jetta consumer had same issue w/ less mileage. DPATRICK VW ** is unsure if VW will cover repairs ($1700) nor cover a rental. It is a NEW 2014 JETTA. IF the clutch was abused, proved not to be durable. BUT ANOTHER CONSUMER HAD SAME ISSUE WITH CLUTCH GOING OUT ON THEIR NEW 2014 JETTA. LOOK FOR UPDATE. I WILL BE POSTING THE OUTCOME OF HOW VW AND DPATRICK DEALT W/ NEW 2014 JETTA CLUTCH GOING OUT.

I wanted a replacement for my Mini Cooper 15 years old 147,000 miles. I considered Ford Focus ST, Toyota 86, Hyundai Veloster. I really like the seats in the GTI. The clincher was driving the car. VW offers a six year 72,000 bumper to bumper warranty. I chose the DSG transmission and it fits myself (I like to shift) and a automatic for my wife. We are enjoying the car... I buy them to drive them. No garage queens here.

After three years and 54,000 miles, the automatic DSG transmission failed on my 2009 VW GTI. Over the past three years, I complained to the service department (North Penn Imports) about the problems I was having. Each time, they stated that it was operating normally. I have each case documented. Now that the transmission has failed completely (does not go into gear or shift), the dealer and Volkswagen have denied my warranty due to the fact that I have some aftermarket parts on my car and that these parts caused the failure. They have offered no explanation of how they caused the failure. As of now, they are replacing the transmission at my cost of over $3000.

I have a 2013 VW Tiguan in mint condition except for the paint, its fading or discoloring. See my photos attached. I am absolutely totally upset about this and paying $500 a month car payment to look at this everyday. I talked to the dealer in Orlando FL and no help whatsoever. They referred me to VW USA and I spoke to them and put a claim in only to tell me that I dont have any issues with my paint. As you can see in the photos attached there is a clear picture of the discoloration. I feel VW is being unfair as this is their branding and being negligent with their warranty not the paint.

I drive a GTI and have had the intake manifold fail three times in a row. Despite servicing the car according to plan, using official Volkswagen parts and mechanics, the customer care refuses to assist with a part that is obviously flawed. I have had to replace this intake manifold, a part that costs more than $1000, repeatedly, and have had no solution offered, and no offer to repair that vehicle. This part has failed after 20,000 miles each time. Obviously an issue with the engine and substandard parts used, still no help from customer service. I will not buy Volkswagen again and certainly not recommend them to others.

The GTI is one of the best all around cars on the market today as far as overall versatility. It may not be the best in any singular category (performance, mpg, comfort, etc.), but it’s cumulatively better than 90-95% of the cars that it competes against. The GTI’s changes over the model years have been subtle with VW finely tuning & refining a proven & successful platform. I’ve owned cars that were more luxurious, had more performance, were much more aesthetically pleasing design-wise...yet, the 5 GTIs that I own/have owned, have never failed to provide me with an exhilarating drive.

I bought a 2008 Volkswagen GTI less than 30 days ago. I noticed on the 2nd day the A/C and the 3rd gear was grinding. I notified the dealership. They said to bring the car in. On the 11th day of owning the vehicle, the car broke down. I notified the dealership that the car was not able to move and that it will need to be towed. They told me they would not pay for the tow and that if it had anything to do for the clutch, they wouldnt pay for that also. So I called my Roadside Assistance and towed the car to the nearest repair shop. They said there that the problem is in the transmission. The dealership still refuses to pay for the tow to their shop. I was also told by the service clerk that she spoke to the owner and he said that they would tow if it had to do with transmission or engine. But they have not done so. I have called and talked to the bank, and they have contacted the dealer. But still, nothing has happened. I call everyday, trying to talk to the owner or manager. And no phone calls have been returned. Theyre not honoring the warranty.

For a second time now the push open door to the gas tank would not open. I was 40 miles from home and there was ZERO way to fill up my car with gas. I was on fumes, there was no-one or a service company around to help me. There is a manufacturing problem with the gas push open door and after a while there is a part that goes bad according to the Volkswagen reps and it seals shut. There are no indicator lights or warnings that this is going to happen. So, you get STRANDED with zero warning!! I was able to force pull the door open but the door did break and the silver rectangle cosmetic piece covering the door fell off and the black door cannot close or it will not open again--Both pieces now need repair. It is a malfunction in the companies car design and should be considered for recall. I called to try to resolve the matter today with the 1-800 Volkswagen Customer Care line and the lady on the phone was ZERO help and would NOT let me speak to the Volkswagen supervisor and said she spoke to him/her for me and they stand firm on their decision. I was extremely disappointed. THIS is TERRIBLE customer service and this is a SAFETY issue -- not being able to put gas in your car is not too much to ask when you buy a car. They said they will NOT cover the repair on my car because it is old, 2014 with 79,000 miles on it that I have taken GREAT care of and is in good condition. There is always the ROAD TO YES and I believe Volkswagen should take better care of their customers and help FIX the NOW problem. The Volkswagen dealership service people reported to me that they have seen this problem MULTIPLE times but there is no recall for it. To say I am disappointed is an understatement and I do not think I will be back as a purchasing customer--again EVER.

I spoke with someone at VW customer service on the phone July 1st, 2016 who assured me that I could make a payment through the automated system via telephone on July 4th at 8:00am. I was hung up on all day yesterday and now it is July 5th 10:20 EST and I cannot make a payment via online or through the automated system. The customer service rep told me my credit will not be affected. This is UNACCEPTABLE. Now going on 1 full hour on hold with customer service 800 number. Still have not spoke with a live person while I am calling the automated number as well. Normally, my car payment is due on the 4th of each month so I tried to make my payment through the automated system on July 1st. They have been performing system maintenance for 5 days now. I am giving 1 star but if I could give 0 I would. Never buying a VW again and its a shame Ive had 3 and like the cars but this is not worth the stress and horrendous customer service or lack thereof.

I have had my leg cut open by the change compartment that sits very close to the door on the dashboard, it ripped open my leg on two occasions within a year. This is caused a dramatic amount of blood loss, a very deep laceration and several rides in the ambulance to the local medical facility. The edges on this compartment are seriously sharp. VW needs to make some changes. My husband is literally going to permanently secure this compartment that it is not accessible. I have owned this car since 2016 with 9k miles when I bought it and now I have 27k. I do not drive it a lot. This is most definitely a hazard and health issue! Please correct. Please call me if need be.

2019 Passat R-Line Remote Start Doesn’t Work. Upgraded in February to a 2019 simply because of some special features especially the remote start. Well the remote start quit working the next day after I brought the car home. I reported it to the Dealership & Service Department & VW Customer Care & to no avail... No one has done absolutely nothing!! They say there’s an update or they’re working on to fix the issue. It’s going on 6 months after purchase & I have not heard anything from anyone. This is the first time after several Volkswagen vehicles that I ever had to return a car because something doesn’t work & have gotten nothing but the runaround. Very disappointed in VW & will probably will not be a returning customer.

Hi, I bought my Polo GT from Bhopal on August 10, 2017. I was very happy with the car until I met an accident and gave it for repairs at the Bhopal service centre. I have owned Hondas and Suzukis, but I swear to God I’ve never had such a bad experience with service ever before. I left my car for repairs at the service centre and it took more than 35 days for them to just fix a door, which by the way wasn’t even fixed properly. When you close it, there is still a gap between the door and the body of the car. Every time they promised me to deliver my car on a certain date and every time they went back on it. They kept me waiting. There was also some issue with my insurance that Mr ** never clearly told me about.Now, when I sent my car for repairs again about 6 days ago, they told me that they would fix everything and give it back in 4 days, but they took 2 more days. I thought it was ok and 2 days was not such a big deal. But, when I got my car back last night, the number plate was broken and there is some issue with the coolant. Not a single repair was done instead, the car came back in a worse condition. When we went to give the car for repairs, one of their drivers even took a test drive and admitted that there was an alignment issue, but nothing was done to fix it. The problem still persists.I really don’t know what to do at this point and this has taken a lot of my time. I’m writing to you after going through a lot of trouble. Please help me out as soon as you can. I’d like to lodge a complaint against Mr ** and Mr Rk ** who have been of no help. They both have consistently been lying to me. Last night as soon as I got my car back with a broken number plate, I called ** to inquire but his phone was switched off and he hasn’t been answering my calls today. Extremely disappointed and hopeful for some help from your side!

Volkswagen Atlas w/ Lane Assist & Adaptive Cruise Control - Cell phone jammed the locks from opening. Cell phone jammed the keyless start on many occasions. SUV can be driven remotely and was when a hacker (twice) took over steering and the gas pedal via the Adaptive Cruise Control. The vehicle sped hard up to 85mph. Eventually VW bought back the vehicle in its entirety but all the vehicles with this type of semi-autonomous or autonomous technology should be recalled and pulled from the roads. It’s too easy to hack them. Vehicles can get viruses via the cell phone and through the Bluetooth. An architect / engineer at GM shared this conversation with me whilst trying to help me diagnose my problem with my vehicle/s.After the VW hacks the vehicle was never the same and couldn’t stay in the middle of the road. It would ride the center line or pull approx 18” over center before the sensors realized a problem. You’re supposed to be able to take your hands off the steering wheel for up to 8-9 seconds. There is no way to do this because you’d be in a ditch or under a semi truck. It’s a product defect and foundations of the technology is not stable.Sadly, I’ve reached out to the attorneys to help but most say they need about 50 deaths first. I say how much is your life worth to you? I have videos and photos to support the other people who are interested in their own business opportunities for a meeting with the customer and likewise for the insurance liability company. It’s the insurance liability companies that fall on the sword and they are responsible for the damages.Now that they understand how the game works for me and my family and friends and family I hope the insurance companies have more sense to get this mess cleaned up here and with the other automotive companies looking forward to deploying more autonomous vehicles on the road. When was it ever a good idea to put P.C. technology under the hood of a car? The spying and espionage the result of certain always on connected devices to a vehicles connected and networked system is connected to the internet and to the point it is broke globally due to technology corruption issues related to issues with the other people who are responsible for the other things they are doing with the other people.It’s not cool and a global technology problem for the future of the automotive industry will help fix it all over again and the repair man denied that he saw any issues. Total waste of time and money. Completely unnecessary to work with me for the next meeting with the customer but a forced payment for the work to share with my insurance company helped insurance companies and the can increase the charges for insurance liability for the high-risk deathbed. Whistleblower for me and for whichever attorney I will need help with the insurance liability company and the money back to me for the problems that I experienced as a result of those issues related to the problems that they were not able to help fix. Thank you very much for your help and change the insurance liability company to be more of a voice or and stop the production of these the liabilities. These vehicles need to die on the line. If you’re interested in that it may actually help you to save money and you can help fix the problems with that and your companies will be responsible for the insurance liability and only to get the money back to the customer with damages due to the problems with the known product defects. Hopefully I get a chance to see you soon and I work with you on these issues. I’ve got more of a handle of these problems and more than anybody else in this area.

I am responding to a post from Dec 2014 about failure to start in the TDI Golf. This has been one of several problems I too have had with this vehicle. My problem started last year with similar instances of the vehicle not starting, having it towed and then having it start at the dealership with no detectable problems. A former VW technician mentioned to me that this has been a known problem with this model and that it was likely the intercooler causing the issue. The next time it happened, they checked the hoses to the intercooler and they were full of water and ice. I had to fight with VW service headquarters (and they denied there is a known problem with the intercoolers), but eventually (after several phone calls) they agreed to fix the problem at no cost to me. The car worked great for the rest of that winter season, but unfortunately the same problem is occurring again this winter. I have to say I am very disappointed with VW because I like the cars design. However, I cannot say that I would ever purchase another VW due to this reliability problem.

I have a 2017 Touareg and the power steering went out almost two weeks ago (30k miles). I took it to the dealer immediately and they seemed to have issues figuring out how to fix it. They told me they were working with VW corporate to resolve it. After two days of nothing happening, I reached out to corp VW myself and got assigned to Colin **. His scripted emails were fluff and he wouldnt return my calls. The local dealer is telling me they cant figure it out and corp is telling me to take it 100 miles to another dealer to have it looked at. They love you when they are trying to sell you a car but they show no interest in providing good warranty service. If I could turn back the clock, I would not buy a VW.. Too many problems, a corporate CARELESS team that is checked out.

Having a look at the reviews, I feel a little bit better as the company is just terrible in general, I thought it was just my luck and I was dealing with wrong service managers but seems like everyone is having the SAME! issue. What a mistake I made trusting Volkswagen, my car has been with them over a week coming to two weeks to diagnose an issue which they did after a week. Repairs were then done, I was then advised it could actually be something else and now another cost is adding, then they said I might even need a new Engine, my oh my.My other frustration is that the service manager who I called after being told they will call when they didnt had no clue of the situation and advised she was handed the case a day ago when the complaint was sent few days ago via web chat. I REGRET using them. I could of taken my car to a local garage who will be cheaper and diagnose the actual issue without trying to rob your money, I WILL NEVER EVER USE YOU AGAIN NOR RECOMMEND YOU TO ANYONE! WORST EXPERIENCE I HAVE FACED!

I bought a brand new 2007 VW Beetle six years ago in Huntsville, AL and I hate it. What do you hate about your Beetle? Heres a long list of why I hate this car: I bought the plastic seats. The sales man said the new, modern plastic fabric doesnt burn your buns and soak your pants with sweat in the summer. He said neither does the new, modern plastic fabric give your buns a bad case of frostbite in the winter. He told a bunch of big, fat lies about the new, modern plastic fabric. I have to sit on a towel as do my passengers. So embarrassing.Buttons started breaking within 2 months of purchase: lock buttons, window buttons, radio buttons. Within 3 months of purchase, water or something like it mysteriously appeared on the floor board on the driver side on two occasions during dry weather: once on the driver side in front of the front seat and once on the driver side in front of the rear seat. A towel got wet and my book bag got wet and caused my textbooks to mold. At least one headlight burns out every six months. The cost to have it replaced ranges from $60 to $80. The whole headlight assembly has to be removed to replace the light. Recently, both headlights burned out within two weeks. I realized it when I drove onto the interstate at night and couldnt see a thing. Scary.The lower front ball joints busted and had to be replaced. The overhead lining eventually came completely unglued. Have you ever come completely unglued? When it dropped down in the back, I had to pull off the road and cut it off with a pair of scissors so that I could see out the rear window. Now, the interior looks really ugly. Water started pouring out from under the front dash onto the passenger side floorboard whenever it rained. I had to take it in twice to get it fixed. If I open the back hatch when its raining or shortly after a rain, water that has collected around the rim of the hatch pours onto the back passenger seat. This may explain why cloth fabric wasnt an option for this car.Water collects in the spare tire well. I stored the owners manual there and it got soaked and covered with mold. The windshield wiper on the driver side skips and makes a loud, distracting noise. Ive tried expensive wipers, cheap wipers, VW wipers. They all skip and make an awful noise on the driver side on this windshield. Accelerating from a stop is choppy. The air conditioner doesnt get cold above 85 degrees and barely gets cold below 85 degrees. The matte coating on the door handles is peeling off as well as on the gearshift assembly. After all the water issues, the interior now smells moldy.So far, there has been one recall: to reposition a fuel supply line to prevent a fire. All the items that I listed above that required parts and labor, cost TIME or MONEY or LOST WAGES or all three to get fixed. Before you buy a VW Beetle, consider the consequences very, very, very carefully... If you bought a VW Beetle, do you hate it? If yes, why? If no, why not?

I worked with Ryan ** online and through text to get a deal set up due to the distance to the dealership. I was very clear that I was looking for a clean vehicle, and explained in detail about experiences at other dealerships that I did not want to happen again. Although really wouldnt budge on their internet price, we came to an agreement. I stressed my requirements of the car being clean, paint being in top condition. I was very clear that needed to know about any and all flaws before I made the drive, because it is a long drive and I would have a baby with me, and hoped to have paperwork and everything prepared as much as possible before I arrived. I was assured it was flawless, that everything would be ready. Upon arrival, the vehicle was not up to the expectation set by my conversations with the salesman. The rear bumper was not attached properly, visibly loose and not aligned. The paint was swirled badly and had many scuffs and scratches, all of which could be easily repaired with a simple buff and polish. Two of the tires had moderate sidewall damage. The drivers door handle was missing a plastic cover; the metal lock cylinder was exposed. The interior was barely clean; the tan leather seats were mildly dirty and wiped in the main visible areas only, any deeper investigation revealed dirt and grime. The driver’s seat had a poorly done tear repair that did not match the color, looking like a light coffee stain in about a 6 square area. I requested that these things be taken care of before purchase. They were only willing to attach the bumper properly and order the cover for the door handle. Moe ** was the sales manager throughout the process. He was somewhat passive aggressive and combative, as well as slightly condescending. There was a distinct feeling that my requests were ridiculous and that I was just trying to drive the price down. I was told multiple times that they could not go any lower or spend any money fixing the vehicle, even though I never once requested a price adjustment, simply asked that the expectation set during my communications with the salesman be upheld. In the end I purchased the vehicle because I like it, not because it was a good deal; I will still have to invest to have the paint mechanically corrected, the leather seat repaired and interior cleaned, and purchase two tires. The process took 4 hours, plus 3 hours of drive time. The dealership is very nice, Coffee, water and bagels are available. The parking area was not large enough for the volume of customers there. I was given my choice of nice VW keychains upon completing the paperwork.

Customer Care at Volkswagen is an oxymoron. We bought 2 new Jettas TDIs in 2011. We bought a new Passat in 2012. I called customer care today 3/20/2015 about a problem. They never looked up our record of being an excellent customer, never bothered to look up our vin numbers to realize how much money we spent buying their cars, never asked our names. ** (the rep at customer care) did however say, apologize for that. So as we go out this weekend to look at cars to purchase do you think we will drop by a VW dealer?

I brought in my Mother-in-laws 2004 VW Touareg into the Kitchener dealership (Crosby VW) due to major rust concerns. VWs preferred auto body shop Mitek then saw it and drafted a quote which eventually VW Canada denied saying it was surface rust even though it clearly started beneath and was solidly through. I disagreed and while I was largely ignored by VW Canada my persistence eventually ended up getting me a written response but no real explanation, process or coverage and I had to take care of the $6000 repair myself. I drive a 2012 VW Golf R and I am a long term VW fan who feels very slighted. I am experienced with most forms of legal action largely due to my employment and I seriously considered legal action as I could easily take this to small claims court, but in the end I didnt feel it was worth the bother or the issues VW Canada would create. Anyway the same VW Touareg now has rust coming from beneath again on the right rear door in the same place as it occurred in the left rear door. Im guessing VW Canada will pull the same nonsense and fail to honor the warranty. I have filed a BBB complaint to which VW Canada has denied all liability. I responded with this.I do not accept the premise of this response on the grounds that: a) VW Canada cannot upon my many requests provide any supporting documentation or scientific evidence as to how this is as they call it corrosion perforation resulting from outside influences, failure to promptly repair paint damage, damaged undercoating, or surface corrosion; b) A third body panel (passenger rear door) is currently showing signs of rust from beneath the surface, but it takes many months to even get a check up to see if it is covered due to a backlog at VW. I believe that this is a deliberate attempt to present the damage as failure to promptly repair and circumnavigate VW Canada’s responsibility to honor their warranty.c) VW Canada’s response to the BBB complaint does not make effort to address the rear driver’s side door that was replaced due to rust from beneath and provided no explanation as to how it rusted nor any coverage; d) The license plate was not in contact with the tailgate until the day before inspection when I removed the plate and cover to better see the damage. I did not put the cover back on to take in into the dealership because it broke upon removal. VW Canada has made no effort to provide any evidence that this was a long-term situation. In summary I believe based on online posting investigations, that VW Canada is following a mandate issued by management to cut costs by lowering the amount of rust corrosion claims paid out.

The axel on our 2018 7 passenger Volkswagen Atlas broke 19 days after driving it off of the lot. Took the car back to the dealer and they deemed the Atlas unsafe to drive. This is extremely alarming considering had we been on the road with our 3 small children, this situation could have been very bad. The service department at Stone Mountain Volkswagen was very understanding and set an expectation of 2-3 weeks to repair. They put us in a loaner vehicle a Volkswagen CC. Which was all they had at the time. We could barely fit into the car and the car had no trunk space. The whole reason for wanting the Atlas was for the space and we thought it was a safe vehicle for our family. We dealt with the length of time it would take to fix because we actually thought our car was getting repaired.At exactly 3 weeks after taking the vehicle back my husband and I called to find out what was going on as we heard nothing in regards to the Atlas being repaired. We were told at that time that the dealership was still looking to get the part. At that time they said that it would be another 3-4 weeks. Which at this point we were pretty frustrated and disappointed. We are paying for a vehicle that we cannot even drive, and the dealer has had it longer than we have. We also found out, at the 30 day mark, from the dealership that the company that makes the part had no ETA on when the part would be ready. At this point we were upset. Felt like Volkswagen did not care about a client who is paying for a SUV while driving a car that can barely fit your family. Also upset because during this time nobody proactively reached out to inform us of the situation.We also called Volkswagen Customer Care several times in regards to this and got the same answer, Im sorry but no resolution until one rep named Ryan (thanks Ryan) decided to escalate it to a Region Manager. The manager made calls to my husband while he was at work, when he was able to call back the manager did not answer. He left voicemails for her to call back. She never did. She then called to notify us that the case would be transferred to Retention Resolution Team. We havent heard from them yet. We also called Volkswagen Group of America Corporate Department and we were transferred to the TDI Escalation Department, in which we had to leave another message.After the 30 days passed we overnighted the Vehicle Repurchase or Replacement Request to an address that we received from another Volkswagen Customer Care representative to have the car replaced, which is within our right under Georgia Lemon Laws. Yesterday the Dealership called and said the part would be ready next week. They called back today and said the vehicle was fixed and that we should come get it. This is very suspicious as we do not want a rush job because we do not want to be right back in this situation and if it was this easy of a fix then why was it not done in a reasonable timeframe. It is also suspicious that now something is being done because it seems like they do not want to give us a complete new car, which to my understanding is required by law. This has been a very unpleasant experience, and we never had this problem with our Volkswagen Jetta.

2011 Golf GTI with 110,000 miles. Entire intake replaced at 96,000 miles. Known issue with VW. Customer care refused to help. Now, at 110,000 miles, the hydraulic timing chain tensioner slipped causing the need to completely replace the engine for approx. $5,500. VW customer care, again did nothing. Just a heads-up to anyone interested in a Volkswagen group product, these engines are in many vehicles and have major issues.

Volkswagen is not doing nothing about the problem and Google has a lot of the same complaints that are telling me that it into covered anymore. I have three other vehicles as of as a 1998 Trans Am and I have no problem with the headliner. So much for buying a second Volkswagen, not happening. Headliner is sagging with only 70,000 miles and only five years.

I called for an itemization report because although I was making payments well above what I owed, it was not reflected in my account. It took three calls to get an itemization report. When I finally got the report, which reflected that my loan had already been paid, but an account balance was being shown as owed. I asked to speak to someone else, which was a manager with an IQ well below 30 and who was obviously really poorly educated. She kept asking me where I was getting my numbers, and I kept telling her from the information you just sent me. She kept telling me that her information was accurate and I owed about a grand, when really they owed me. I told her to add what she gave me, and she told me she did not have time to add 33 payments. I asked to speak to someone else who was going to be proactive and helpful. She told me there was no one else. I have to file a complaint with the BBB and call in a favor from a lawyer to get this issue resolved. These people are thieves and are genuinely cavalier to the fact that they do not know basic math.

As we were traveling down the road one day, our Volkswagen TDI started to make this awful noise and started to sound like it was going to cut out on us. We were about 16 miles out of town and turned back and went home. We had to drive slow, as the car kept making this awful sound and acted like it was going to quit running.When we got home, my husband pulled it into the garage and started to look things over. He took the panel that was on the underside of the car off and found all kinds of metal shavings and oil. It looked horrible.We called Broadway and explained what happened and then had the car towed to their garage (35 miles one way). After they looked at it, it was discovered that there was a 2-piece flywheel that flew apart. What is a 2-piece flywheel doing in a diesel car? It is my understanding that because of the torque that is produced by a diesel engine, it should have been a 1-piece flywheel.As the result of the flywheel coming apart, the pieces of metal shot through and into the transmission wall and wrecked the transmission. Broadway contacted Volkswagen and explained what happened. They agreed to replace the flywheel, but would not cover any of the transmission because the car was out of warranty.We had 85,000 miles on the car and warranty was up at 60,000 miles. There were 2 other cars that were brought into this dealer for the same issue and Volkswagen wouldnt touch one of them because that car had 112,000 miles on it. The other vehicle had the extended warranty so therefore that car was fixed.This was a problem in another country (I cant remember which one it was) and Volkswagen recalled these cars.The car did get fixed with a 1-piece flywheel and $5,400. This cost did not include the cost of the flywheel, which would have been an additional $750 had Volkswagen not covered that cost.I will not own another Volkswagen vehicle (this vehicle was our second TDI). Had Volkswagen paid for at least, if not all, of the cost of the transmission replacement, it would have made them a better looking company. What they did was wrong and the consumer paid for it.

2008 VW Passat 2.0T burns lots of oil.I purchased my 2008 VW Passat 2.0T on 5/2/11. I had oil change on 7/15/11 and was over 2 quarts low. I contacted my dealership since this car had less than 50,000 miles, why is its 100% synthetic oil breaking down like this since I obviously have a leak. The dealership said to check oil every 1000 and call back at next oil change; burnt/slipped around rings 2 quarts of oil. The dealership doesnt want to do oil consumption test because its within manufacturer acceptable limitations. Any oil consumption that requires I carry oil with me in my vehicle represents a real problem. This takes my $100 regular oil changes to $130. And nobody thinks this should be disclosed to the consumer prior to making a purchase decision? I did the research before I purchased and I didnt even dream of looking up this subject. I researched electrical malfunctions, engine life, performance, etc. This was never mentioned by the dealership, and now isnt their issue.

I am writing this initial email today as a very frustrated, angered and distressed customer. I purchased my Pre owned certified VW Jetta 2 years ago this month at the Tysons Stohlman VW, and Yaw ** is who initiated the sale. I have been taking my car to the Stohlman Service shop for my oil changes since I purchased my car. This past week, I brought my car in for an oil change, a bulb replacement and to replace a hubcap that had fallen off of my right front passenger side door. After leaving my vehicle, and going to work, I received a phone call from the manager of the service shop. He let me know that I had more issues than just replacing the hubcap. He stated that my left front tire was so worn I would not make it home and needed to purchase a tire immediately. He then said, he refused to sell me the hubcap until I left my car at the shop to replace the wheel, get a tire/wheel alignment and possibly have the bar replaced underneath the vehicle.I left work – went to the service center immediately and let him know there was nothing wrong with the wheel. All I wanted to do was purchase the hubcap and pay for the oil change and the bulb replacement. The manager let me know that all of the above service needed to be done that day – the latest the following day and again discouraged me from just purchasing the hubcap. Literally he was letting me know that my car was unsafe to operate. I let him know I would purchase a tire if I must (as he let me know it may bust leaving the dealership) but not at VW. That night, I did purchase a tire. However, with the advice of my fiancé, I took my vehicle to get a second opinion and estimate for the service your manager assured me I needed. Which by the way - when totaled was over $300 worth of extra repair on top of the $133 I paid for an oil change and a bulb replacement.I am writing this to let you know the following. I took my car the next day to get a second opinion and the details I found is enough to make me report this service center. The certified repair shop that I went to not only did a full inspection of my entire vehicle and parts – but let me know I did NOT need a new wheel, I did not need an alignment and that VW purposefully was trying to take advantage of me – a young woman, working professional, who does not know much about cars or service in order to make a profit or increase their sales for service that day at my expense.Let me explain something. I worked too hard, as a 24 year old, now 26, black female to have purchased this vehicle, pay $350 a month and attempt to keep up with the maintenance – just for your service center manager and employees to have their priority be to get over on customers like me, and who are too busy lying to even realize they replaced the WRONG bulb on my vehicle. Needless to say, I am disgusted with this service. Feel completely taken advantage of. Had I not gone for a second opinion and inspection, I would have potentially paid hundreds of dollars in unnecessary repairs. This is unacceptable and disgusting behavior for a company that I thought had its customers’ best interest from day one.

I traded my car, which was leased with VW Credit. The dealer I traded the car with sent two cashier checks to pay off the car. VW Credit sent the dealer the title to the car I traded in and the car was sold. VW Credit now claims I owe them $14k+ because one of the cashier checks wasnt signed. Mind you, they never called me nor did they call the dealer. I called them because they owe me $2,400 that I overpaid. They refuse to refund my money and continue to claim that I owe them. Every time I call, I am left on hold for 30+ minutes while the person tries to figure out what is going on. They continue to promise to return my calls and never do. This corporation is very irresponsible and unprofessional. No one knows what they are doing. Do not do business with these people. I am likely going to take legal action.

I have had the worst customer service experience with VW. I bought a brand new 2013 Passat in March 2013. Since the first day I have had an issue with my car pulling heavily to the right. My car has been in for service 10 times over the last 3 years to try and resolve the issue. VW has done sub-frame shifts, replaced the control arm and tried numerous things but cannot fix it. They are refusing to help me resolve this issue. They do not truly stand for a Great Driving Experience - they really have zero interest in helping.

We purchased a 2012 VW CC in May of 2012. The car was used and had approx. 18,000 miles at time of purchase, currently the car has 72,000. We had routine oil changes done (more than required by VW) and service to our vehicle. In 2014 at 51,000 miles our 2012 VW CC needed a new engine. We took it to a VW dealer and had the engine replaced. At the time of engine replacement, it was RECOMMENDED not included in our engine replacement that a transmission oil change may be needed. This information was not pressing in its delivery as other additional services were provided and included at time of engine replacement this was not. At the time of engine replacement the mileage was 12,000 miles over the recommended oil transmission change which was at 40,000 miles. Our car is currently at a VW dealer who is stating negligence on our part after ONE missed oil transmission change. We were quoted $5,500 to replace transmission on a car that will be three years old to us May 27, 2015. What options exist? Smells like a lemon.

I am an owner of two VW Rabbits on which I invested substantial money to adapt them with hand controls. I do love VW cars and I was planning to buy another one but shortly. After 60,000 miles the 2007 started jerking and clunking down to the next lowest gear. It shudders and jolts the whole car especially from 3 to 2 and/or 2 to 1. I took the car to Volkswagen Kearny Mesa (8040 Balboa Ave San Diego, CA (858) 300-8160) and they confirmed my suspicion: I am facing the dreadful VALVE BODY issue!After talking to previous VW service managers, copious reading in the vortex forums and research in NHTSA I realized this is a well-known issue by VW that affects AWTF60SN (09G) transmissions. Unfortunately the 2009 Rabbit just recently exhibited the same symptoms which now leaves me with two soon to be undrivable cars. One is the backup of the other so I dont have to rent hand controlled cars when I service one.I would like to give VW the opportunity to do the right thing and fix my two vehicles ASAP and at VW cost. I am sure that the reviews I found in Consumer Affairs are not an accurate representation of how VW treats its customers. Let me use this opportunity to also bring to your attention that your website shows no recalls for any of my vehicles while clearly there is one and that I was never informed despite VW having my information. I will wait week to hear from VW and I am confident of a happy resolution.

I had a lot of on-going issues with 2009 Touareg TDI, and got very frustrated. I will never buy anything from VW. This is a very arrogant but cheating company.

I purchased Polo Vivo 2015 brand new and it went in for repairs 5 times after the last time we rolled the vehicle that almost cost my families lifes. Volkswagen done a assessment on the vehicle and sent me a report. If you look at the report they contradict themselves with all the proof that I have all the repairs that was done. I need people to stand with me so that the story can come out to public.

I contacted VW Roadside Service for assistance and spoke with a customer service representative (CSR) named Tammy. She was very abrupt and discourteous as I tried to communicate why I needed Roadside Service. My front left tire blew out. I contacted the VW Roadside Service. The CRS asked if I had vehicle warranty and after she checked she said I did not have the warranty. At that point she became nasty and abrupt in taking my vehicle information. She told me that Roadside Service did not change tires. She did not listened to the information that I gave her and she kept telling me this does not work speaking about my credit card when that was incorrect. There was nothing wrong with my credit card. If she had listened to me she would have gotten it right the first time.My husband and I have purchased several vehicles from VW over the years and I am very disappointed and angry at the treatment I received when I was in need of HELP. I did not think VW Roadside Service is only for consumers with warranties on their vehicle. I will not use or recommend this service to anyone else. There are other Roadside Services that are much nicer than this one!

All CC models are affected by this tire/alignment issue. Dealers and VW are not forthcoming about the actual problem. There is nothing wrong with the continental tires the vehicle comes with, they are wonderful tires and do not have any record of defects or recalls. The issue is the CC chassis. It is a front heavy car built on a completely different and unique chassis than the regular Passat. They obviously had issues getting the car to track correctly through corners using a standard stance and camber. So they widened the suspension stance and added negative camber in the front to achieve better grip with the heavy front end. (Even with the factory set up you can feel the front end wanting to float off in the opposite direction of the corner at higher speeds.) They did not make the camber adjustable in the front, only the rear is adjustable. This means that you can put any brand tires on, rotate and align as often as you want and you will still ruin your tires every 10,000 miles. So add another $1,000.00 per year for cost of ownership of this car. I am absolutely appalled that VW has made this their dirty little secret and just assume that their customers wont figure this out. Shame on you, VW.

They have covered many repairs and updates on my Jetta. Whether tail lights, oil changes, tires and headlights. The dealership we use is Campbell Nelson Volkswagen and they are pleasant and courteous. They keep us informed of any mechanical issues that need addressing.

VWGoA settlement - This process is BEYOND ridiculous. I have been in process since October 2016. Every time I submit they want something different. Approved documents re-submitted are then not approved. Volkswagen lawyers are HORRIBLE. They stall at every point they can, as every moment they stall, means interest from the settlement money they SHOULD be paying that THEY promised, lining their pockets. As consumers, we are getting screwed. I will NEVER purchase another Volkswagen, they are liars and cheaters.

Bought my VW CC in 2011. Everything was fine up until 2016. Started having issues with it. Just got it back 3 weeks ago. Had to have the timing chain fixed. That bill was $3200. Had to take it back 2xs after that to have the intake runner fixed along with the rear main seal because of oil leaking. Those two jobs cost me an additional $1000. Fast forward to today. Started having issues with the car not going into gear. Went back to the shop. Theres a problem with the driveshaft. Cost to fix... $3200-$5000. This is so unfair. Now I am either forced to fix it or purchase another car. Either way Im spending more money I truly dont have.

I purchase a 2016 VW gli and I found the rear back up camera have a horrible visibility in a raining day or snowing day, you can imagine how can be at night on the same weather conditions. Even if is not a safety features, is no to safety to use, but the interesting part is that you pay for it. Please make sure to do the necessary test, maybe with a cup of water if is not raining in your area before to invest 30k USD. I hope my experience be helpful for everyone who planned to buy this particular vehicle.

I purchased a 2014 VW Jetta last year from the dealer. My first time in for service was recently. I was not impressed. I had some minor complaints about parts not working up to standard. Without getting long winded, the gist of the story is, everything seemed to be an issue and not under warranty for whatever reason, blah blah blah. I had owned a Mazda for years prior, and never had ANY issues with warranty work being done. Even the smallest complaint and they fixed it right up, no questions asked. I dont care how good they think their vehicles are. This resistance at the service counter will not deter me from a future purchase of a Volkswagen product.

My five years old 2011 VW Tiguan had two major mechanical problems. One problem with the fuel injection was fixed for free because of the recall. Another problem was the antifreeze leak that would cost me more than $3K to fix. That made me decide to trade it in for the reliable Volvo. One week after giving away Tiguan, the second car made by VW Jetta Sport Wagon 2013 didnt start. The dealership diagnosed sensor problem that can be fixed for only $300. After few hours they call us back (probably thought they didnt ripped us off enough) and told us that the computer is broken and need to be replaced. It will be another $1600 + $300 for the sensor that might be broken or not. We are very scared to hear from those VW people tomorrow. The car is very expensive and in the hands of people we dont trust who keep finding wrong things with very costly parts. I already told my sad story everyone I know. At this point we used to have two new cars and ended up with nothing just because we shopped at VW. I hope people learn from our mistake and that VW manufacturing stop producing these very expensive but so below lowest quality cars.

Buyer beware! My Tiguans timing chain skipped and bent the valves. $7000 to repair... At 60,000 miles, I still owe $9600. It is in pieces in my garage. A mechanic friend of mine is working on it part-time. At every turn, I have to buy a special tool to remove a special bolt or special part. $71 for a crankshaft pulley tool.

I bought a brand new 2019 Beetle and noticed it had a bunch of things wrong right off the bat. One of the speaker lights didnt work, the manual seat sinks after a few hours, and the A/C button doesnt work properly. I am 3.5 hours away from a Volkswagen dealership so it takes me 7 hours round trip to service it. I have to do 2 seven hour trips per service because they never fix it in one day. So far I have had to make that round trip 4 times and they still have not fixed the issues other than the speaker light. I dont have time or patience anymore to take many days off for nothing. The product is poorly put together and the service is HORRIBLE, at least at South Motors in Miami, FL.

This process took way too long to solve. I had divorced and changed my name before the recall started. In filling out the many pages required by VW, a question was have you had a name change. Oh! I wish I hadnt said yes. I sent proof of name change with an ID. My drivers license. This set me back a month or more with getting my paperwork done. No one had enough common sense to know how to handle a name change. One CS said I needed a proof of a marriage certificate. What??? Marriage certificate, I said, I was divorced. People, I was on the phone for 2 hours and 15 minutes wanting to know how to resolve how to show another way to prove my name change. I sent a copy of the page in my divorce papers that proved my name change. This was not enough. I had to send my whole divorce decree. In my opinion Thats not their business but I sent it anyway thinking I would finally get my appt for the buyback. Two weeks later I was finally approved and then was sent a calendar to make appt. The first available day was another month wait. Ridiculous! Then I found out that the buyback check will be five business days after the appt before depositing. So I asked if a car would be provided for me the five to seven days that I would be without transportation. No! Was the answer. Who does this? I dont have a second car. This whole thing has been very stressful. I will never buy a VW again. Good riddance.

My car was in an accident and my insurance company wrote it off as a total loss. During the process, at least with my insurance, they usually do a three way phone call involving the insurance agent, a representative from the financing company, and myself. The insurance company called four days in a row and waited on hold for over an hour each time. They suggested that, in addition to their attempts, that I could try and call VW credit also. I waited on hold for 45 minutes before talking to someone.The person I was connected to at VW credit was extremely rude right off the bat. After I explained why I was calling she immediately accused my insurance company of failing to make the calls and thats why this wasnt resolved. My insurance company is a massive, nationwide company. My claim is hardly a big deal to them. I asked her if she could call the insurance so we could get this resolved immediately and she informed me that they could not place outbound calls. Thirty seconds later she made the call to them. She then informed me, with a very snotty voice, that their hold times were similar to their own and it would be a minute.About three minutes later she returned to my call informing me that she had spoken with the insurance agent and had everything resolved for the most part. This person was extremely rude and I am completely outraged that a company allows their employees to speak to customers this way. I am nothing but respectful on the phone and I was trying to get the car paid off!! I am going to a VW dealer tomorrow and if they are unable to find me financing with anyone but VW credit it looks like I wont be driving another VW anytime soon.

Each month I have to call VW Credit so they remove the tax as it was already paid to my state as they note every month yet it magically reappears and they fix it for the month I call but never for the entire period. I love the vehicles but this will be the last one I have after spending a significant amount of time each month getting this corrected, only to have it reappear on the following billing cycle. Incompetent and probably illegal. They probably wont even pay attention to this. Next stop is to seek legal counsel. Cant wait until I am no longer upside down on the vehicle to get another vehicle and separate all ties with VW Credit.

My VW Jetta has some trouble starting today. So I took it to VW of Coconut Creek, FL to have it checked out. They said they would charge me $138.50 for diagnosis and if I get the device done after that, they would apply this charge against the service. They found the problem with my battery and replaced it, however they didn’t deduct the diagnosis charge from final invoice. They charged me ~$300 ($147 for new battery, $138.50 for diagnosis and test shop supplies, misc and tax). When I asked, they said the$138.50 was for installing the battery and setting it up. That is just bizarre. They just made up something to charge me more. I am reporting this so people are aware of this practice and avoid using this dealer as much as possible.

Spent a lot of money at the Parkville VW Dealer on a AC Compressor, timing belt case, and new serpentine belt. Labor rates went up because it was considered a large job, which I find ridiculous. After putting everything back together, they went for a test drive. Found the AC was still not working. Called me and stated both refrigerant lines had a leak on them and they would have to be replaced. Wanted an additional $1,500 for the labor and parts. Fortunately, I said no and denied it. Had them put the car back together and I would drive without A/C. Took the car to a mechanic with 20 yrs. After some research, he found that there were no leaks in either of the refrigerant lines. But, what he did find was that the VW Qualified Tech (@$145/hr labor rate) overcharged the A/C system by almost 250 grams. I went from almost paying $1,500 to paying $80. Drastic difference. Absolutely ridiculous. More like unqualified tech.Not only was I upset about them overcharging the system, but when I called VW and told them what they did, I asked to speak with a manager. Service guy told me he was not available and that he would return my call. Still to this day after numerous calls, I have not heard from him. I lodged a complaint directly with VW America via their website. Still have not heard from them either. Not hearing back from anyone and taking ownership on their poor service is actually make me more upset than anything out of this whole experience. This will be my last VW I will ever own because of this horrible experience with this car and lack of taking responsibility by VW. Buyer beware. Do not buy VW. Tons of other better, great vehicles to buy out there.

The car looks great on the outside, the inside as well. Very comfortable car and spacious. The drive is smooth and affordable in gas. Its not a big SUV and not too small. Enough room to fit 5 people and a large trunk. Very happy with the design of the vehicle. As for the engine, I did have a few issues. Instead of a timing belt its a chain which needs to be changed and very costly. The pieces are ok in price but had to add some extra money on top of my payments. That was the downfall of this purchase.

I bought a used VW Toureg 3 1/2 years ago after I was told that they were the most reliable & safe SUV I could get for my family. I purchased the vehicle with 40,000 miles and knew I may have some repair bills down the line, but was reassured by the salesman that it would last until 250,000 easy with regular maintenance. Since that time, I have spent over $7000 in repairs which has included both headlights (at over $200 apiece), brakes, tires, valves, crank case ventilation, windshield wipers, expensive oil changes, etc. I cannot even remember all of the repairs I have had to do, but if I had only applied that $7000 to the purchase of the vehicle I could have gotten a new Ford with a warranty. First of all, the only place that can do the repairs is a VW dealership which adds about $75 to every service. Also, I have not taken it once where it hasnt been at least a $500 bill. We have had a Ford F-150 Truck for 15 years and have not had $500 in service in total! After taking my complaint to the service department at Northtowne VW, his response was, Yes, maam. I am now stuck with a vehicle I cant afford to trade in (I still owe) and cant afford not to fix. I hope you dont make the same mistake!

I bought my used 2009 Tiguan with 30,000 miles on it. At 46,000 miles the engine light came on. At the same time, my gas cap, stopped clicking when I tightened it. The local VW dealer says it is a water pump problem which they quoted as an $1100 repair. I replaced the gas cap, the engine light comes on and goes off for weeks at a time. Do I believe the dealership mechanics or go elsewhere?

I purchased a brand new Tiguan r-line. After one day I drove it in the rain and the headlights misted up. Notified VW and took the vehicle back. I was told that it is normal in not too many words. Picked vehicle up today and it was raining again and lights misted up again. How can be sell vehicles knowing that the headlights have this problem. VW essentially refuses to replace headlights. Just want to let people know what they are potentially in for if they buy be.

Again I am writing to you, this time to share my frustration with the Volkswagen product purchased and the response received when my situation was reported. Back in August 2017, I wrote you outlining my situation; being more specific, while going to work at approximately 7:40 am in “stop and go” traffic my car shut off placing it in a no start condition, had to towed it to my mechanic and I was told I had to replace the fuel pump and the fuel pump module. A representative from your office contacted me from the number ** during the third week of September, informing that my request could not be honored because the warranty on my car expired. Approximately three weeks later I receive a recall notice from Volkswagen informing there is a faulty fuel pump control module in my car.I am of the opinion that Volkswagen was aware of the existence of the defect and that I was place in a situation where there was an increase likelihood of the risk of a crash causing injury and/or damage to property. This is by far a bad representation of the Volkswagen product and I feel hurt I was placed in this situation; this is bad customer service! This is a clear case of trickery and or dishonest act for financial gain. As a senior citizen, I am very deliberate about where and when I spend my money. I intensely researched this product to great extent before purchasing it but to my surprise I was taken advantage off and I am outraged because I was deceived by your company’s practices.

Dear Rick **, I wanted to contact you regarding my experience with VW Boardwalk over the last month. I am sad to say that I have been very disappointed in the services provided. VW is viewed with a top of the line customer service and standard of care, and unfortunately I no longer can see this. I have been disappointed enough that I have decided not to continue servicing my vehicle with your branch. I was charged 1000 dollars at the beginning of the month for a service that included flushing my coolant and replacing the timing belt cover, which I was told was most necessary. Afterwards my car stopped working all together and I had to tow it to the closest VW dealership where my battery was replaced. In the midst of this my vehicle also had been broken into, shattering my windows and stealing my purse, which I understand is my misfortune, but this also led to delays in getting my vehicle to the shop.Following the battery replacement it was noted in the system by VW SF that the coolant was leaking as well as oil. This was never told to me, this was later pointed out in the notes during my last and most recent service. VW SF just replaced the battery and said I was good to go. The next day I noticed a puddle under my car, determined it was coolant and since your technicians had just worked on that system in which I spent a large amount of money I went straight to you. My car remained with the shop for two days before I got an answer that the water pump needed replacing. This was very curious to me as I had replaced it exactly one year ago with another VW dealer in SF and that your technicians had just finished working on that system, and said everything was taken care of. My understanding is that when a car is serviced these kinds of things are tested and addressed, please let me know if that is not the standard. I would hope that during this testing they would discover a leak in the very two systems they just worked on.I would like to note that at the first service on 9/10/2018 I was advised to replace the timing belt cover, this was necessary to prevent an oil leak, which again was noted to remain. In that service is also when I had my coolant system flushed, which then again was noted on 9/19/2018 to be leaking, all less than two weeks after the initial service. This information again was not shared with me verbally but noted in the invoice. Also noteworthy my warranty for the water seal expired on 9/20/2018. Due to the inconvenience of timing when the diagnosis was finally made, my one year warranty had expired four days before, leaving me with another very large bill.With all my concerns your representative heard me out, and said he would try to help as this was very much not fair. I waited his return call, left VM after VM, and never heard back for another two days. At this point I am without my vehicle and a little desperate to get it back. The representative said he would help me out and give me a good deal. I had other quotes at this time for much less, and considering VW wouldnt honor the very recently expired warranty, which is one of the reason I always have my vehicle serviced with them second to the standard of excellence I have always expected, I was considering cheaper options. The representative seemed sincere in his attempt to help so I gave your team a second chance. When I picked the vehicle up I was given a bill of 1300 dollars. 900 of that for labor charges.To me I feel I have not received the high standard care and excellence that I expect from VW. I leave my car in the hands of your employees and expect them to work efficiently and honestly. I expect them to report to me what is wrong with the vehicle as well as what needs to be fixed in order to keep my car functioning at its best level. And lastly I feel that I have been taken advantage of costing me not only money but stress and unease and a lot of my time. I am very disappointed as I am sure you can understand through this email. I honestly cant even trust that the work that was just finished is done properly or that the work I have had done needed to be done at all. I feel that the standard of performance, liability and honesty has been very much compromised. I also feel that guarantee of labor and parts doesnt actually exist. I really am disappointed that I no longer feel I can trust my car in the hands of VW representatives. If not them, then who?

Runs forever with little maintenance. Gets good gas mileage. I love my bug. Its easy to drive, fits in small parking spaces. I was worried about cargo space but you would be totally surprised the room and what I can fit in there!

Gunther Coconut Creek - the worst dealership ever!! Dishonest with their customers. I took my vehicle in last July due to water leaking into the vehicle from the windows. The floor got flooded and the vehicle smelled like mildew. They kept the car for more than a week and said they had fixed the problems and replaced the carpet. Only to find out, the carpet was NEVER replaced. The car still smelled like mildew. I took the car back to the service department and they refuse to replace the carpet. They also state there are no mildew smell at all. Beware of GUNTHER COCONUT CREDIT... They are sleazeballs!!

I have a 2011 Jetta Sportwagen, which for the most part has performed well. However recently Ive had a problem with my rear seat-belts seizing up and no longer working. I took them to the dealer and was charged $120 for them to look at it, tell me it would need replacement and I would have to pay $1200 because my car was no longer under warranty. I informed them I purchased the Platinum extended warranty and they said it was not covered. I contacted VW of America. After about a week I finally received a phone call and was told by a Jenny ** that she would see what she could do. A few days later she called back and said I was out of warranty, but they would supply the parts free of charge, but I would have to pay for installation. I told them I appreciated the gesture, but felt that a 3 year old vehicle should not have this issue. I wanted them to stand behind their product and replace the seat belts. I asked to speak to a supervisor and got the runaround, until she finally agreed to talk to her supervisor. Instead of a supervisor coming on the line after I sat waiting to dead air for 5 minutes or so, Jenny came back on and said SHE spoke to the supervisor and the supervisor agreed with her position. I told her I wanted to speak to the supervisor and I wanted the name of the person she spoke to. She kept trying to avoid the issue and then finally said she spoke to Sharonda. I asked to speak to her and was told she could only put my request in the system and someone else would contact me by Monday.

I love this car. It is reliable, compact, concubine, it fits my lifestyle, it gets good gas mileage and I like its sleek aerodynamic shape. I dont like Aquarius looking cars and this car is rounded on all its exterior chassis. I also liked the features for what I was purchasing. It felt like a quality care with quality accouterments at an affordable price. A good value for the money, indeed. However, I would like to see the Volkswagen in general including mine get better gas mileage. It is a 4.0 engine and should be getting a lot better mileage than its currently being. Very disappointing.

I own a 2013 GTI and in November 2015 the water pump started leaking fluid. After taking the car to the VW dealership, I was informed there was a recall on the water pump and it was replaced. Fast forward to 2017; the water pump that was replaced in 2015 starting leaking (having found this out after taking the GTI back to VW). I informed the service department that water pump was replaced due to a recall. They preceded to locate when the water pump had been replaced. The service department contact Volkswagen checking to see they would pay for repairs since the water pump was replaced due to the recall...Volkswagen would only pay half of the bill. I contacted Volkswagen, stating that evidently the water pumps are faulty if only after 14 months after installation the water pump requires replacement again. The representative that was helping me, advised she contacted someone at Volkswagen and that is all they would do. I told her again... after only 14 months and the water pump is being replaced again, that tells me that Volkswagen water pumps are faulty!

On June 26, 2015 I contacted VW customer care because the third window in my 2009 VW beetle convertible had a window regulator go out. My complaint number was **. My car had 30,427 miles on it at the time. I complained to them about my window regulators failing on the front and back drivers side and now the back passenger window. I had already fixed the front drivers side and was quoted around $1100 to fix the back window (which I could not afford), now the passenger window went out. On 7/1/15 they replied back that there was nothing they could do because my vehicle was outside the original 3-yr/36,000 mile warranty but they thanked me for contacting them. Well yesterday my front passenger window went out. Help Me!!!

There are many reviews about the 2008 Volkswagen Touareg smelling like gas due to a faulty part from their manufacturers. Volkswagen is aware of this fire hazard but refuse to repair if your vehicle does not fall into a certain VIN number category. Fire Hazard!

Faulty seat recliner - I have owned a new Gold Cabriolette for nearly a year now. I love it, except for one repetitive and irritating fault - the seat release to swing the seat forward to move so you can access the rear seats is made of a plastic material attached to a metal shaft that releases the seat mechanism. The connection between the plastic handle and the metal shaft is continually breaking. When this occurs, you cannot access the rear seats as the seats will not move. You must return again and again to have VW dealer reattach the handle to shaft. What an absurd mechanism. Why cant they have one metal handle shaft that does not break every time you touch it?

My car is 6 years old and has less than 90,000 miles on it. It is already in need of a costly new transmission. The car has been expensive to repair every time it has been needed. I will not be purchasing another Volkswagen again.

BUYER BEWARE!!!! My wife and I have been leasing a VW Tiguan for the last 2 years and recently experienced a nightmare of an an issue. A recent monthly payment was not pulled from her bank accurately and instead of contacting me, the lessor, it became delinquent and they reported to the credit agencies. After several dispute letters explaining the issue, they just deny...deny...with no explanation!! I call VW customer service who explains that the Credit department does not have a phone #, so you cant even talk to the person that handles the issue. Thank you VW for ruining my excellent 15 year credit history! I will be sure to never do business with this organization again and make it my personal mission to tell others to do the same.

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

After 6 years of being a loyal customer to Volkswagen, this is the thanks I get. I have a lease that is up Feb. 2016. November 2015 I was called into my dealer to trade out my car for a new lease. I explained I had fallen back on some payments, because I was out of work for a few months due to medical issues. I was making slow payments but doing my best. I had returned to work full-time and was ready to get the deal done with the new lease. They said Volkswagen, would not approve another lease because of slow payments. I was on-time every month for 51/2 years, and as you know real life happens sometimes. In any event the dealer said he was able to work out a deal and I should come in and sign papers. I arrived to the dealership at our scheduled time... waited 2 1/2 hrs. only to be told that there was an error. It was not approved and in fact Volkswagen credit wanted the dealer to confiscate my vehicle right there. They allowed me to leave yeah right gimmicks. I stepped outside and immediately called VW Credit to rectify the situation. They told me to make two payments and I would be up to date, or a least put back in the 30 mark. I agreed, I would go to Moneygram in the morning and get things squared away. Needless to say a few hours later my car was repossessed, from a friends private enclosed garage already suing which means I was followed to location lawsuit in effect. I only owed them $1,000. I had to pay $3200 to get my car back. Explain. Devils. My credit is now ruined, the vehicle is still due back in Feb. and I am assed out!! This is the second time they have screwed me over. I have bought them so much business I got 6 other family members to get a Volkswagen. So glad all leases are coming to an end. We will never support Volkswagen again. I will shout from the Mountain top!! Hate them all. Trust me lease or buy elsewhere!! Please believe me I have so many horror stories dealing with them!!

Car door sustained damage when water was trapped in the door frame and froze. VW would repair the damage if car was 4 years old or newer as it would be within warranty parameters. They are aware that the structure was at fault as they have fixed cars within the parameters. Our complaint is that they never contacted us to inform us that this could be a problem or offered a way to fix the structure before the ice peeled back the door skin. Now they offer no compensation as it is outside the warranty parameters. How does a structure of design have a warranty?

I purchased the vehicle almost a year ago. After month with the car, I started to hear door noises on my car - squeaky and cracking sounds. I’ve been going to the dealership for about 10 times and they haven’t fixed the problem. Dealerships are not Helpful. I told him I didn’t, the car has a defect but they keep saying they can fix the problem. I’ve been having this problem for a year now. This is the last time I’m gonna be getting a Volkswagen Product. Not satisfied with his vehicle at all.

Recently, I bought a used 2008 VW Rabbit from a private party. 2013-14 was my first winter with the Rabbit. Until my ownership the Rabbit had been garage kept. Turns out there is a VW design flaw. VW acknowledges how to repair the issue, however does not acknowledge there is a problem. Therefore, offers no recourse to accommodate VW Rabbit owners. How is this possible? How is this denial helpful? Snow and ice build up in the door jambs, over long winter months. The simple action of opening a door is meet with resistance when snow and ice accumulate due to poor drainage. The lower front corners of the doors bend out. In addition, the paint cracks and peels. Thus, rendering a well maintained VW Rabbit blemished and susceptible to rust.As the dealership nearest to my home, I had every intention of having the vehicle serviced at New Motors Volkswagen. So, I brought The VW Rabbit in for advice. I found them all too willing to shrug off the issues I am having by averting the lack of accountability and blame off on corporate, with the customary response, This is out of our hands. Indeed, it is a corporate matter - all the same it is a product they sell, they service and subsequently endorse. It would have gone a long way with me and my overall perception of Volkswagen had they shown genuine concern and support. Local dealerships are the corporate cornerstone in each community. The lack of aid, comfort and cooperation exhibited by this Volkswagen dealership is indicative of the exact type of behavior we can expect from Volkswagen Corporate themselves. Ultimately, the dealership apple doesnt fall far from the corporate tree. Clearly, Volkswagen has no consideration for the consumers of their products - why wouldnt their dealerships embrace the same cold policies?Understanding I am not the original owner, understanding the so-called warranty has expired and understanding the vehicle has been introduced to weather conditions and storage conditions it has not faced in its previous years, should I, the consumer who entrusted my savings, my earnings and my faith in the Volkswagen product, be left out in the cold? It appears that is exactly what Volkswagen Corporate and its fledgling dealerships are doing. Taking advantage of hardworking people such as myself, who are too small to contest the mighty corporate injustices of Volkswagen. Volkswagen is treating myself and every one of its consumers as simple-minded prey by selling inferior products without certitude and without aegis. Volkswagen will NOT take responsibility or offer any assistance.Unlike Volkswagen, I can admit when I have made a mistake. By purchasing my 2008 Volkswagen Rabbit, I have certainly displayed an egregious lapse in judgement. Without a doubt, Volkswagen is not a company driven by consumer satisfaction, or superior products, but rather a company driven by bottom line profit margins. Thank you Volkswagen for correcting me.

Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk open with internal latch, so had car towed into dealer. Already had a previous appointment to resolve electrical issues that had been ongoing from another dealer which had not been fixed. Car had 18k miles on it. Dealer could not get trunk unlocked, so instead of fixing the internal latch at the door to open the trunk, they called a locksmith and charged us $125 for a key to unlock the trunk. Got the car home, the key to unlock the trunk did not work. There is no place to put a key in the trunk, the latch still did not work and we could not get the trunk open. Called the dealer and they refused to refund $125.Did some online research and found there is a button in the glove compartment to push which resets the trunk, pushed the button and the trunk opened. Again, advised dealer of this and the inability of their staff to fix this issue and again requested refund, again was refused. Now, they wont even respond to us. When daughter went to pick up the car and pay for what was supposed to be an oil change, she questioned the charge and they were very rude to her, caused her embarrassment and caused her to cry. Volkswagen Customer Care refuses to help since the problem is not Manufacturer. The issue started from a dealer installed LoJack system, which customer was not made aware of. Dealer will not return calls, nor will GM.

2008 VW Touareg V8 - This is my 6th VW. Ive always thought they were well built cars, and truthfully, I think this one is a well built car for the most part. About 4 months ago (at around 55,000 miles) the Touaregs oil warning light came on. We pulled the car over and had it towed to the local independent shop that normally takes care of our maintenance. The area dealership was purchased by Lithia several years ago and weve tried them a few times and every time its been a cluster ** of poor service. Our independent shop admittedly doesnt know that much about VWs but all weve needed them to do up until this point is oil changes. They called VW of A and were encouraged to change the sensor for the oil warning light because the pumps never fail. They changed the sensor ($600) and that did nothing. At this point they suggested we try the dealer as being someone that works on these all the time. Ive never trusted Lithia and hated to go there, but arranged to have my vehicle towed over to their service department. I called and told them it was coming and they took all the information (this was on a Tuesday) and said they were swamped but had me scheduled for service on Friday and said theyd call Friday evening. They didnt. I called Friday morning and the service adviser told me he had no record of ever receiving my car, but said theyd look around. A couple hours later they call and say its sitting in the lot and tried to somehow blame it on the tow company even though I had a signed receipt from the service manager for receiving the car. They apologized for his stupidity (the tow truck drivers) and said theyd bump me to the top of the list and could have me in by Friday. Remember, Id been scheduled for the previous Friday. I hate to piss off a guy working on my car in the same way I hate to piss off someone thats cooking my food, so basically I just reminded him that Id been scheduled for last week and asked him to do what he could to get the car in. I didnt hear back for two weeks and I had called and left several messages asking them to call. When they did call, the adviser is joking around about the stupidity of the tow company again and and how that guy had really screwed me and then slips in that I need a new oil pump and theyll have to pull the engine and its going to cost $4,200.00 They have to pull the engine to change the oil pump.My past experience with them being what it was, I told him to hold on and said I was going to call around for other options. The next nearest dealer is 2 1/2 hours away and no one else locally wanted to work on it. I called VW of A to ask if I could speak with some sort of tech adviser but was told they didnt have anything like that only a case manager for complaints. I did say that I would like to speak with the case manager and she promised to have someone call within 24 hours. I got a call three days later. I mentioned my previous experiences with this dealership and lack of confidence in their honesty firstly but also their competence and wanted it on record before anything started because I knew I didnt have any reasonable options. It was noted. I called Lithia and asked if there was any way of knowing if any damage had been done to the motor and was assured they would not proceed if that were the case and said there was practically no chance anything had happened to it anyway because of the robust construction of the engine and the car has safeguards to protect itself. I reluctantly gave them the okay to proceed. A month later they called and told me the car was done but that they wanted to have one of their techs drive it home (an hour away) to just make sure everything was okay. They must have driven it around the parking lot and determined they couldnt do that because they called back a half hour later and said the check engine light had come on and they wanted to look at the codes and would call me back. This was on a Friday and they called me Monday and said they were going to have to pull the engine again. This was my service adviser again and he promised me it wouldnt cost me a penny more, and they just wanted to check everything out. I contacted VW of A again and noted what was going on. They again promised me that my case manager would follow up within 24 hours. And again it was two or three days before she called. Theyre all trained to commiserate with you and tell you how bad they feel that this is happening and assure you that this is not typical for Volkswagen service and theyre doing everything they possibly can to help resolve this issue. Uh huh... Lithia had the car for another month claiming that a gasket or seal had failed and it wasnt their fault but that they needed to change the cam chains now and there werent any in the country but they were being air freighted from Germany and again assured me it wouldnt cost a penny more than the original quote of $4200 and the car would be perfect.Back together and another check engine light. The engine comes out again. Now it needs cam adjusters and there arent any in the country. After 3 months we got the car back. The bill was $4,900 but he finally relented and stood by his original guarantee of not being a penny more than the $4,200.00 He said it should have cost us $15,000.00. I called again to speak with my case manager and again was promised shed call me within 24 hours. Someone did call me within 24 hours this time but it wasnt her. They were calling me to tell me she was out of the office and would call me when she got back in. She did, two days later. I told her again about the 3 months, the multiple engine pullings, the lack of communication from the dealership, etc etc and said I wanted an official complaint about the service and wanted them to know I had zero confidence in my repair.We drove it for a week and the check engine light came on. We took it back in to have them check it out and were told two days later that multiple codes had gone off and they had an engineer coming in the next day to help them diagnose the problems. Now, (over a week later) someone Ive never spoken with before called and said the engineer still hadnt been in (not their fault) but they suspected I needed a new engine. That call was this morning. This is Lithia Volkswagen in Des Moines Iowa.I just got off the phone with VW of A and was again assured of how much they cared about my situation and reiterated that this is not how VW does business and that they were doing everything within their power to make sure this situation is being resolved and that that resolution will be my renewed confidence in VW, blah blah, blah... and my case manager will call me within 24 hours.Ive owned six and Ive talked others into buying them. People ask me maybe monthly how I like my Volkswagen. For the last couple of years Ive still encouraged the car while saying I hadnt had good experiences with the dealership. Ive always conceded though that those could have just been bad luck and they shouldnt go by my opinions but should check into them themselves. I wont say that anymore, not about Lithia, and not about Volkswagen.

Leased a vw cc for 36 months. Great price, good car. Tried to return it, vw leasing contracted independent evaluator to inspect the car. Tried for 10 days to get them on phone. Tried to go on their website. Malfunctioning. Frustrated, called the dealer where I bought it, they said bring it to them. I was penalized 400.00 for not buying another vw, even though they raised the price 8k on the same car no improvements, ridiculous!!! Then assessed another 400 for excessive wear. I refused to pay vw credit. They threatened to turn me into a collection agency which would ruin my credit. Funny thing is I had a body shop touch up the entire car before returning, I inspected it. Had Michelins on it in good shape. Read their lease before you sign, I will never buy a VW again.

I was leaving to work today, 24 August 2019. To my surprise when I am going to rip off my car completely off. I will not start. I call immediately asking for help to road assistance from VW se. I was told that by text I would be informed at what time I would be in service. Ive never arrived, never arrived, solved by a neighbour. A car thats only 1 year old with 9800 miles.

I purchased a lemon. (2018 GTI Autobahn). The car has been serviced 6 times in 8 months for a faulty sunroof. The issue still remains. I filed a claim with VW corporate and it was denied. I would stay away from VW. Im taking this as a loss. :( STAY AWAY from GTIs with SUNROOFS!

On the 19th October 2017 my Polo Gti which is still under warranty broke down at approximately 6 pm. This vehicle is currently doing 41000km and is still under warranty. My biggest concern or disappointment is that this car gave no warning and just breaks on a busy street with my family in the car. What if this car had broken down in the middle of nowhere or worst in a dangerous area putting mines and my familys life at risk?I then had to wait two hours for roadside assist to tow the vehicle away. I was told the next day by VW Umhlanga that they busy and my car will be only looked at on Monday. After phoning whoever I could I managed to get hold of service manager of VW Umhlanga who said that he will try have a look at the vehicle that afternoon.Saturday morning I got a call saying they did a software upgrade and the car is fine. 1. Why did roadside assist send a tow truck from Mount Edgecombe to tow the breakdown in Tongaat, is that the nearest breakdown services, because I know its not, I personally know a towing company in the area that is VW accredited. 2. Secondly why was the vehicle towed to Umhlanga who was clearly not willing to have a look at the car till Monday. Had I not made a fight about it, and to my knowledge VW Ballito is much closer.I am now worried as this vehicle has a warranty that ends at 45000km or next year 2018. There was no warning of it breaking and no explanations as to why it did. What if it has similar problems as soon as this warranty expires and the headache and costs of this vehicle now becomes mines. I spent 32000 rand on this vehicle and breaking down in the middle of a busy street was the last thing I expected.I am hoping VW comes up with a solution as to maybe extending this vehicles warranty and guarantee this problem never arises at all. If I do not get a reasonable solution from VW I will make sure I complain on every platform be it the ombudsmen or Hellopeter. I just think that breaking down in a vehicle that costs over 300000R without no warning and just be told by the agents its a software problem and we dont know why it has happened is unacceptable. I am hoping to get feedback from you soon.

I leased a 2012 CC for 3 years and now Im financing because Im tired of having a car payment. I have 51K miles on the car and got a 48K mile warranty with the new financing. I have got all the scheduled maintenance done at the dealership, Palisadas VW in NY, and have never been told about a carbon build up. So a month or 2 ago, when I started the car when the engine was cold, I was getting a putting like feel and sound coming from the exhaust. I felt nervous driving the car but once the car was warm and on the highway, everything was good. I took the car to the dealership. I have the top of the line warranty so why not, and the guy said since the Check Engine Light isnt on, the warranty wont cover it but once it does come on to bring it in and hell get it cleaned. So last week the light came on. I brought the car to the dealership right away. Well what do you know, the warranty doesnt cover it. And to top it all off, they want to charge me $1100. Im beyond pissed. I called VW Corporate and now Im in a fight with them. After seeing that other people have had the same problem, its like they put keep that out of the warranty so they can bang you over the head when you need it done. I tried to tell the woman from Corporate that they can easily call this little dealership and tell them what to do and they will listen quickly. Every dealership will do whatever to keep corporate from calling. I forgot to mention that this is my second car with VW. I Leased a Jetta for 3 years, and paid off the while lease within 6 months, and now leased my CC for 3 years, and financed for 5 years. Ive never had a late payment. Im your ideal customer. Im also a combat veteran. So corporate says they want to put a fuel injector cleaner type into the car and see if that works. They did that today and when I spoke to the service guy at VW we both agreed that it wasnt going to do anything. He asked if I could leave the car overnight so the tech can cold start it in the morning and they were authorized to do the procedure again. I said to do it, might as well since its free, and I have to the steps corporate spoke about. As I was writing this, corporate called. I told her I was doing research and seeing other people having the same problem and that I was so angry. Of course she said We dont want you to be angry, and I said we both know theres only one way Im not going to be angry and thats to just clean it properly. I told her I wouldnt have bought the car if I knew this would happen. I wouldve leased or financed something new or left VW all together. So we shall see tomorrow how this soap opera continues. I will fight this to the end and take it as high up the ladder as need be. I recommend that if other people are having the same problem to contact corporate and fight with me. Thanks for reading, God bless and Fight The Power.

Bought a 2017 Passat SE with tech and after 9 months began to have safety sensor problems, blind spot, forward collision and parking. Took to the dealer several times to be told it was non existent or normal. Got VWoA INVOLVED AND THEY WERE HARDLY ANY HELP. Finally after I was given a loaner with the airbag hanging from the steering wheel I was offered a trade in assistance. Traded into a 2018 Tiguan SE and have had nothing but issues since day 1, car net never worked, blind spot was faulty, transmission issues, engine power failure. Now my new car had been taken apart and been out of service 32 days in total and only has 8k miles on it, not to mention damaged from the dealer. VWoA denied my claim for buyback and now I am having to deal with lawyers to get it resolved. They really need to get their crap together and vet their dealerships employees and their representatives. Being told error codes are normal, cylinder 3 misfires are caused by bad gas, transmission hesitation/engine power loss isnt a major concern and blind spot detection, which is a safety feature, malfunctioning is no concern that it should not be relied on is unacceptable, not to mention when they hooked a scan tool to my car it shows my car has 2k more miles on it than my odometer states. Will never purchase another VW. BUYER BEWARE.

First off I love my Jetta. I have a 2014 VW Wolfsburg edition. 2 years ago my radio broke. They replaced it and now my radio totally went out on me. Called them and inspect My car and so forth. They told me they need to replaced it. Again it blown out apparently idk how in the hell in less than 2 years and expect me to pay over 1k to get it fix. As of today somehow in a miracle my radio turned on and I called them to ask for explanation and of course I never heard anything from them. Never again.

My husband and I have had a 2015 Volkswagen Passat that we leased in Sept of 2015 from AutoFair Volkswagen of Nashua. When we did this we were not given a choice of color, make, model etc., nor did they work within our budget of what we could afford for a car payment. They told us not to worry about mileage as we are now over our mileage that we were allotted for the 4 year lease. We have tried several times to trade it in for something smaller and they won’t work with us, they have called us multiple times wanting to buy the car back and we go up there and they tell us there is nothing that they can do for us. I have made several attempts to reach out to the sales manager and she will not return my phone call. She finally returned my call to tell me she had no recollection of the CEO of Volkswagen calling and speaking with her that she had no notes, but yet he called me to tell me he spoke with her and she would be calling me to see what they could do to rectify the situation. I again have put in another call to the CEO awaiting his return phone call to discuss this matter. If this doesn’t get resolved I will have no choice but to hire an attorney and deal with this Legally as we are not happy with the car and it has some mechanical issues that need to be fixed.

When I purchased my 2012 VW Passat I was told by the salesperson at Taylor Volkswagen that it came with All Season radials, good for all weather conditions. After having a horrible time driving in the city through two winters I decided to check the specs on the Hankook tires that came with the car. Here they are only good for driving in a small amount of snow, not in heavier snow or cold climates like in Saskatchewan. I approached the dealer to have them explain why they would have a car shipped to Canada with tires that are not suitable for our climate. No response. I also wanted replacement or compensation for this gross error in judgment of tire selection. I was told, even by the sales manager, that the company policy is that there is no compensation or replacement on matters such as this. I feel that the dealership and VW are negligent in advising and selling cars with tires that are not suitable for our climatic conditions.

Let me first say that I love my 2013 Beetle turbo. It is great in all the aspects except one, in my mind, MAJOR design flaw. I have addressed this issue several times at the dealership, but no help was available. It relates to the keyless start. In general I dont see the benefit of this feature. Is it really that hard to use the key to start your car? I didnt think so. Anyway, if you turn on your Beetle, say to cool it off in the summer time before driving to the beach and wait for the A/C to cool down indoors, there is a chance that you may have the key in your hand. And while the car is cooling down, you just may unknowingly hang the key on the hook in your house. You then take the beach towels and a cooler, lock your house and sit in your comfortably cooled beetle and head for the beach. You drive 80 miles and you figure out that you need to buy gas. You shut off your Beetle, pump the gas, pay for it, sit back at the wheel, press the start button. KEY NOT IN RANGE!!!!!!! This is a true story, and I know other people that this has happened to (maybe they were not 80 miles away from the key hanging on the hook at home, but you get the picture). I will never understand how they made such an oversight. And why are they not recalling the cars to fix them? If you have a Beetle with the start button, beware of this. It can be dangerous.

We bought a 2020 Tiguan six months ago. This car likes to stop itself in the middle of the street for no apparent reason. If you read more reviews online, you will find it’s a common problem. VW reviewed the case for 2 months only to let us know they weren’t going to do anything about it. Terrible customer service and seems to have no concern about driver safety. Would give 0 stars if I could.

I lease a 2015 Volkswagen Tiguan. I pay for extended warranty. I have 57000 miles and 4 months left on my lease. A light came on so I called the service on Dec 22, 2018 and was told to bring my car in which I drove it in shop. The Volks service dept told me I need an engine because of an oil filter. Ive always changed my oil and I took care of my car. They want 12000 to fix it. My extended warranty refused to fix it and I have powertrain and Volkswagen customer care refuses to pay. I sent her copies of my oil changes with the plate number and mileage but they say thats not enough.I need my VIN number which the service station didnt put on. I even sent them copies of my friends oil changes which doesnt have her VIN number on it... Now they have my car for 2 weeks and nothing is being done. Volkswagen is the worst. They make you take extended warranties and the warranty company told me that they can not approve my claim because I am still covered under Volkswagen. This is amazing. The service dept told me I did this because of an oil filter. Did anyone ever heard about this? Besides all this now they say my car doesnt start or run.

What car only lasts 87k miles that was built in 2015? This VW Golf, and it has also had multiple issues where it leaked coolant and had to be repaired twice outside of warranty. Now the engine has failed and VWOA has left me high and dry. I will not be purchasing another VW, they have lost me as a customer. I drive 30k miles a year and purchase cars often. This is unacceptable, once I fork out more money to VW for this last repair I will be trading it in never to return.

I gave a 2016 VW CC. Clock spring failed. Paid $187 for the diagnostic. They didn’t have the part. Have been waiting for days for courtesy of help regarding whether my car, which was not in the recall nor part of this extended warranty could be looked into as I’m not believing it’s a coincidence. Their final answer is no. They won’t pay. Ironically, as I was waiting the 10 days it took for the service appointment and I found out my car IS part of the Takata airbag. VW doesn’t have the part. Refuses to offer a loaner. When I kept asking the supervisor who finally had the courtesy of a call back from that I was able to take (they won’t t schedule calls and they wont allow you to hold, so ridiculous) anyway, when I asked if VW recommends I drive the car with the Takata airbag, as you may guess the automaton refused to answer. So VW us unwilling to say, Sure drive the car, they are unwilling to say don’t drive the car. When confronted with the fact that other carmakers (Ford for example) are offering loaners -- they note this is true and have no further comment. When asked if they even acknowledge that these other companies care more about their consumer -- you guessed it. They also don’t value your intelligence and continue to smugly we’ve you a ** sandwich and absolve themselves of any need to act with human decency. Anyway sorry for the ramble here is my question on clock spring: Can anyone confirm the maker on the clock spring? I have obtained the info for the one that prompted the recall, but because the extended warranty is voluntary (and a way to skirt a larger recall, but this issue is still under investigation by the NHTSA), they refuse to give me the manufacturer. The VINs involved are not sequential, so I asked for the volume of cars involved in the extended warranty, they refuse to tell me. The supervisor actually waxed on about how important it is for VW to protect its component manufacturers. Glad they have their priorities in place. Anyone who can help me with information which will bolster the case have both with the NHTSA, I would appreciate. Regarding the Takata I’ve taken my complaint to my local congressperson, because I have a huge issue with the weird, unprecedented say. The NHTSA rolled the Takata recall out despite having the information that millions of cars should have been recalled instead they held off on the recall seemingly at the behest of auto manufacturers who were overwhelmed with the volume of recalls. Perhaps the automakers should fund the NHTSA who is supposed to be a public servant entity to protect the safety of Americans who they are (supposed to be) beholden to — not the financial interest of automakers. I’m actually surprised more people aren’t outraged but possibly they don’t know that the NHTSA chose to hold this information back even though they knew all of these recalls would happen eventually. There are still cars out there now that haven’t been recalled that will be recalled and that the NHTSA is withholding the information and it’s ridiculous.

So I bought a 09 golf in the UK 2 years ago with HID headlights in it (plug & play). I then realised they are bad for the car. I then had an issue with my indicator it would not turn off so was advised the body control module needed to be replaced. Volkswagen quoted me about €180 for diagnostic and whatever extra to get fixed (about €300) for new BCM. Had to get the keys recoded €75 and paid the 180 for the diagnostic and only coded one key. On top of this the diagnostic didnt work because the BCM was not correct. They told me to come back with a bcm from the same year and mark golf for it to work correctly. Asked could I book in a couple months later and keep it on site overnight to avoid taking time off work. We dont do that. After arranging work around the date I booked I Got Another BCM. This time the correct one with same part number. Back in today and could not pair either key and said I have to buy one direct for about €300 plus fitting but before that need to charge me €185 just to make sure this is the issue (again, as if its magically going to work the second time around). Collected it today and I was told neither key had been coded and I still have to pay the €45 because they wasted their time. This garage has disgraceful customer service and robbery for nothing. I will never in my life again buy Volkswagen and make sure none of my friends or family do. Each time I came into the showroom I spend 10 minutes before someone helps me and seems to think its acceptable to speak down to me. You dont take money off someone for a 5 minute key coding job you could not complete. Also not to Advise an alternative option of replacing a bcm that might not be the issue but in the end will charge me just to be sure. Back to square one but -€305. I also questioned why I paid more the last time to code the keys and I got no reply.

This is a 2015 GTI. It is the second GTI I have owned. It is spirited, economical, and well made. I have had no problems with it. Its practical, yet fun to drive.

In my experience, I never have been in such a poor experience so far. After 2 months of booking and the full amount has been paid, Volkswagen group is ready to refund the entire amount instead of delivering the car. Since now, they havent provided me the proper reason for delay. The irony is, they havent ever communicated with me until I communicate them. The reckless organization. They are the very worst among all other brands.

My car has completely fallen apart. I purchased it preowned and the speedometer read at 53000. A month after purchase the car has been in the shop nonstop. I even had to let the car sit for over a year. My challenges with the car have included the heating and air system going out, the car hesitating as I drove it, the dashboard computer went completely out, the radio stopped working, Ive had the car towed numerous times for several reasons and now the car will not turn on at all. I cannot get the car to work. I still owe a note on the car and it will not work. This is beyond frustrating, its also very expensive. I need immediate resolution.

This complaint is in reference to the Driver Side Takata Airbag being recalled as unsafe and potentially deadly. I am leasing a Volkswagen CC. This is the second VW Ive owned. I was notified almost a year ago that my car has been affected by the Takata airbag recall (Driver side airbag) and I have been driving an unsafe vehicle this whole time! There is obviously no fix for this yet and who knows when/if they will ever repair the problem. I have tried working with the VW Dealership that I leased it from as well as VW Credit and also, Ive been trying to sell this vehicle however, as you can imagine no one will buy this VW because of the recall! Who in their right mind would want to?!?! Yet, Im expected to drive an unsafe car and continue paying for it as well! This seems fraudulent and illegal to me yet I have no recourse. This is totally insane!!! Shame on Takata and Volkswagen for getting away with this!!! I requested that VW buy back the leased car from me. They want an exorbitant amount of money and to my surprise they said they couldnt help me!! They said it is an issue for Volkswagen America to fix... So now Im stuck with a vehicle that no one will buy including VW!! Im truly disgusted by the whole experience and the company. Although I cant even put into words what I truly think about this company! This isnt my first VW but it will definitely be my last one!!!

They lied to me about putting my extra money that I sent in to go to the principal. I had to call them several times and was told every month I pay I have to call them and tell them to put the overpayment to the principal. I have never been late on my payment and I feel like they are charging me more than what Im to repay. I hope and pray that the company has hardships because Im sure Im not the only person they are doing this to.