My wife drives our 2001 Volvo V-70. Last week when temperatures dropped, she turned on the seat heater and all the sudden it got very hot. She then realized the seat was catching on fire. She immediately turned the seat heater off and put the burning out with her hand. I just called the nearest Volvo dealer to see if there are any recalls for the heat element and there are none. This is a safety issue which could potentially have caused my wifes life or having an accident and hurting someone else.

This is my 2nd Volvo (over the past 16 yrs) and I have had very good experiences w/ Volvo cars. XC60 is less than 4 yrs old and I have run into an alternator problem w/ a $2000 bill. Hoping I can keep the Faith w/ Volvo and they do not do me wrong. Palo Alto, CA Volvo dealership has always been very professional.

On December 14, 2013, I purchased, a Volvo Protection Plan, application number # **, from the business manager, ** of Volvo of Lisle. On December 20, 2013, a check for $201.00 was issued, to Paylink Payment, and mailed to him. On April 16, 2014, I received a letter from Volvo stating that Contract No. **, had not been received for processing within the 60 days of written date. It should be noted, that I have spoken to **, on several occasions, over ten times, regarding this matter. On each occasion, he assured me that the contract had been submitted and was taken care of. As of this date, May 12, 2014, I have no coverage. I am very disappointed with Volvo and ** and have since changed my service to Volvo Of Oak Park.

I bought a 1998 Volvo Cross Country v70 AWD turbo charged station wagon. Within a day of purchase, the car overheated. The lot said to bring it in. The car sat there all day and I picked it up untouched. I had the cracked radiator replaced, only to find it started running badly. I put it in the shop, they still have it; $2,400.00 later, the third gear was shattered. Turbo is completely missing from the car, as well as rear drive line, so it is neither all wheel drive or turbo charged. The fuel injection system needs to be replaced, it wont pass smog and the lot (Robert **) has not paid DMV fees that I paid to him. There are no plates for the car. I have begun an investigation for fees and plate with DMV. Also, the front two tires were bald at purchase and I had to replace them. I found out the car has a salvaged title. I bought the car out of desperation for $3,900.00 and after repairs, it will cost almost $10,000.00. What can I do legally with this terrible as is purchase?

I took my car to the Volvo service department on January 2, 2012 because the Transmission Service Urgent message just came on. I have a 2003 Volvo S80 T6. The service department told me there are internal fault errors in the transmission and I have three options. I could either buy a new one for $5,000, buy a used one for $3,000 - $4,000 or get it overhauled for approximately $3,000. I was really upset to hear this news. I told them, There is absolutely no reason why I should need a new transmission with 139,000 miles on my car, (the car actually was close to having 140,000 miles) but it still should not need this type of repair, in my opinion. I filed a complaint with Volvo Customer Relations department at headquarters. This is what my complaint said to Volvo Customer Relations: I have a complaint about the transmission in my car. The Transmission Service Urgent message just came on. The service department told me there are internal fault errors in the transmission and I could either buy a new one, buy a used oneor get it overhauled. The repair cost will be $3,000. This is ridiculous. There is absolute no way I should need a transmission at 139,000. This is one of many repairs I have had. The other crazy repair was the dashboard electrical system went completely out. I could not tell how fast I was driving, etc. That repair cost was $1,700. The transmission problem was the last straw. I want something done by Volvo. I am really an unhappy customer. This was my first Volvo and my last Volvo.These are the responses I received from Volvo Customer Relation at the corporate office:Response #1 from Volvo: Thank you for contacting Volvo Cars of North America. When you contacted our offices, a file was opened for review on your behalf to seek financial assistance for transmission repairs. Your request has been reviewed by a Volvo Regional Manager and we regret that we are not in a position to honor your request due to the vehicle being outside of the terms of your warranty. Thank you for the opportunity to respond.Response #2 from Volvo: We have taken your concerns seriously and have had it reviewed by our Volvo Regional Representative. He has made the determination that this is not a warranty issue. While we regret that you may disagree with our decision; we respect your choice to pursue this matter as you see fit. Volvo Cars of North America appreciates the opportunity to respond to your concerns but is unable to review this matter any further.My final thoughts--I will never buy another Volvo car.

We are completely disgusted with Volvo corp and local Ft Myers Volvo for taking our situation like a joke. We were treated terribly at the dealership this last time after a 4 year long battle with our XC90 lemon, that wasn’t recognized by you guys as a lemon. This last time your dealership said we needed a $13,000 engine due to inside damage, which was NOT the case at all. It just needed 1 $80 cylinder change. And then they had the audacity to offer a trade-in value for our car at the ridiculous low price of $9,000. HA what a joke you guys are. Im sooo glad Im not an idiot, as I got WAY more than that somewhere else and didn’t have to fork over $13,000 on a complete LIE. This dealership lies, service sucks and has been reported. I will never drive another Volvo or ever recommend one.

I have a 2015 Platinum XC60 for which I paid a lot extra. It has the leather interior which I thought until just recently was awesome. Has anyone who has a similar car experienced that the leather fabric on the dashboard area below the front window is totally peeling up? I keep my car garaged 99% of the time when it is not being driven and for unknown reasons, the panel below the window is coming apart. The dealer has turned the matter over to Volvo and I am waiting to hear what they will do about it. The dealer said they have never seen this before. The car only has 12,000 miles on it and the upholstery is now shot? I dont get it.

I love the Volvo. The handling and traction are exceptional and the all wheel drive acts like a 4 wheel drive. Ours is white so it maintains a cleaner appearance. The sunroof and leather interior, although very hot in the summer months, are also great and the heated seats are a joy during the winter months. The price we got the car for could not have been better too. And the gas mileage is as good as a brand new car. Its just that it has no cup holders and its tires always appear low because they are low profile tires.

I have a Volvo XC90 T6 AWD 2002. It sucks. Ive had nothing but problems with it since the day I bought it. Unfortunately, I can not afford to get rid of it. Im scared every time I drive it and pray that Ill get where Im going safely. Ive spent thousands of dollars on repairs at the dealer. Thank God I bought the extended warranty, not once but twice. I replaced the transmission at 75k miles. New tires are worn out at 25k miles. It goes through brakes like toilet paper. Ive replaced rotors, drums, motor mounts (twice). The dashboard/radio area gets incredibly hot (so hot to touch it almost burns your fingers). It heated up my cell phone so much in the little stash area that my phone quit working. Its a wonder it doesnt burst into flames. I have had so many problems with it I can not even count them all. I take it to the same dealer so he can print out a record of all of the repairs. Every time I go there, it cost me a fortune. One time it was nearly $5000 and that was with the warranty payments. I just spent another $1200 on it. Now, driving here in the rain, it started making this high-pitched shrill noise like you wouldnt believe. Its done that before so I think it must have something to do with the traction control. Anyone else had that shrill sound with traction control in rain or snow? I would like to have a class action lawsuit and at least get Volvo to give me what I owe on it so I can go get something else.

A key was lost during towing or when serviced at the dealership. Volvo required filing a formal complaint with customer service & Volvo Roadside Assistance, dealer declined any responsibility. The process was cumbersome, unresponsive, and very time-consuming. Mentioned to both departments that the customer thinks that they are working with VOLVO for resolution, not sections of the company. It was NEVER disclosed or mentioned during calls or e-mails that you are NOT working with Volvo roadside service at all but with a company called Agero. They (Agero) denied the claim. It has taken almost 3 weeks and significant hours to resolve. Volvo has now said they will pay for a key.

I purchased a 2005 Volvo v70r with 95,000 miles on it. I was nervous about buying an R because they are very high performance but all of my other Volvos (98 v70 t5, 98 s70 t5) were very reliable cars. My other v70 went to 340,000 miles on original engine and transmission. None of my Volvos have ever left me stranded. I have not had any mechanical problems with the R model other than having to replace an air conditioning component, which was about $800 I have heard that some of the older XC90s have had transmission problems so I would probably never buy one. I feel the more expensive parts are worth the quality and value of the car overall. You get what you pay for and I feel very safe driving my car. It handles amazing and I would never drive anything else. I just like driving a heavy well engineered well made cars. Some Volvos are lemons Im sure, but other car makes lemons as well.

Today, I found out that my 2003 XC70 with 69,000 miles and in perfect condition needs a new transmission for $6000! We also own a 2004 S60 AWD with 40,000 miles. I wonder if Ill need to spend another $6000 for that car. The dealer contacted Volvo who said, So, sorry. That awful transmission we put in that car is now yours. Congratulations!The repair manager actually had the gall to recommend we trade it in for a new one, so we could get the $1K customer loyalty discount! LOL! I will sell both of these cars as quickly as I can, and I will tell as many thousands of people what a piece of crap Volvo is. Never will I even look at a Volvo.

I board 2015 model XC 60 SUV in 2014. I was getting smell of burning. I went to Volvo dealer 2 times. I explain to them what I experienced about burning smell. At my second dealer appointment about same problem, front desk person came out, opened hood, and checked under car then he told me that tar under the body of the car is burning which is not a problem. But his explanation didnt convince me at all. What happen after approx 1 month while I was driving (on highway 287 Henrietta TX) on July 23 around 10 pm, my XC 60 start burning. Volvo manufacturer needs to answer me and taking care of this defected car.

The dealership replaced my transmission. When I got the vehicle back the disc player would not work. Took it to an Independent who said the disc changer was broken. Volvo said it was just one of those things. $850 to replace it. This is a 2004 XC90 T6. 74,000 miles. My second Volvo. Independent also said that the transmission shift lever is right below the disc changer.What happened to my disc changer? Could it have been damaged when the transmission was replaced? Cant get the CDs out and cant play them. Radio still works fine. Advise!

The Volvo line up is full of high-quality vehicles. Volvo has a great reputation for safety too. I also love how sporty this Volvo S40 car is. The brushed aluminum finished are reminiscent of a race car. After owning it for years, it has been incredibly reliable for me. Plus, the smooth ride easily placed this car above other makes like Audi. However, there are some sunroof leaking issues. The fuel economy could be better and the wheels are an uncommon size making tire voice limited and more costly.

They covered the majority of the repair. I am satisfied.

I have a 2005 XC90 2.5 AWD since new. It now has 132000 miles. Best car Ive ever owned. I am planning to keep it forever. The car has been super reliable and still looks brand new without having to do much maintenance other than oil changes, brakes, and tires. Fantastic SUV.

I loved my 2011 XC90 when I first bought it. The interior was more luxurious than my previous BMWs. It was spacious, had amazing storage space, and had all the bells and whistles one would expect from a car that cost more than $50,000. The car is almost 5 years old, but from the beginning, there have been numerous unexpected problems. The first came when the CD player broke. For some time after the dealer fixed this, which involved taking apart the dashboard to remove the broken stereo, I heard an odd cracking noise. It turned out to be a long, hairline crack forming in the glass panel that housed the odometer. The crack originated from under the dashboard and was about 3 inches long - no doubt caused when they took apart the stereo. When I took it in for repair, Volvo warranty refused to cover this saying that I had deliberately cracked the glass! There is no way this was possible seeing how I would have had to take apart the dashboard. Nuts! The Volvo repair people believed me but said they werent authorized to fix it given that the regional Volvo repair guru had said no. They told me to call Volvo customer service, which I did, but was denied because they took the word of the idiot who evaluated my car. So whatever, I had to let it go. After all, it was just a crack.Since then, my air conditioning has imploded, shooting shrapnel throughout the hoses and the car and causing two weeks of repairs. The leather on the seats is coming apart and wearing thin. I have to replace my tires every 17,000 miles because of the way the Volvo drives. I am constantly running low on oil between service appointments. And now - and this one is my absolute favorite - rats have apparently decided to get inside my hood and eat through the engine wiring while I sleep at night. Oh yes, Volvo wires must just taste better than those in our BMW or Toyota. This is just another reason why I will never buy another crappy Volvo. I should have stuck with BMW.

I have owned two Volvo, XC 90 and C70. Both are 2008 models. I have put over 120,000 miles on the 90 without any problems and have over 90,000 on the C70 with no problems. I service them according to the manual and it has been a pleasure to own a Volvo. I have recently purchased a 2016 XC 60 and look forward to driving it for a long time also. I buy Volvo for the safety of the vehicle. I can always replace a car but I cannot replace my family. It might wear tires out sooner than other vehicles and I have to replace the brakes sooner than I do on other vehicles, but that is the price I will pay for safety.

In 2003, I bought my first XC90. A year or so later, began having power issues with the car. Dropped off my kids one afternoon at school, turned off the car to take them inside, car would not start upon my return. Our dealership said to trade the car in because this issue would only get worse. Being new to the SUV market, Volvo it seemed had not worked out the kinks yet. We traded in for a 2005 dealer driven model. In July of 2008, my husband and I were shopping at our local A&P. We proceed to cash register and looking outside the store window to see our car on fire. The fire department said the fire began in the rear battery. The car was destroyed. Volvo replaced the car for 1/2 the price and gave us a fully load XC90 2009.6 months later, power issues began in the car and issues with squeaky rotors also started. As of today, I have gone through 5 batteries, an alternator, cable harness, 4 rotors, numerous brake pads. Complained to Volvo till near tears. Today, I have filed a complaint with Transport Canada. I did so after finding out that Volvo cars especially the XC90s have parasitic drain problem in the electric system. Volvo has known about this issue for a long time and has done nothing. These cars are not worth the price, horribly made and dangerous. This is my 5th and last Volvo. Please for your own sanity, do not buy these cars. It is not the same reliable car Volvo manufactured 15 years back.

My 2004 (2005 Body) has gone through a company buy back 3 times. How does this happen? (1st issue) The previous owner sold it because of it downshifting into 2nd gear. I have taken it to the Volvo dealers multiple times and they want to charge 150.00 just to check error messages (I have my own device - there are no messages). I have found through internet checking that this issue is VERY common with Volvos. I LOVE my Volvo (this is my 3rd) but if there is an issue with their transmissions and they are not willing to at least check them without charging I dont want any part of that company. I was told about how OUTSTANDING Volvos customer satisfaction is but since this car I have found a WHOLE LOT of unhappy customers. I want to keep owning Volvo cars but not if they dont stand behind their cars EVEN AFTER THE WARRANTY EXPIRES!!!!!

I will never purchase another Volvo. I have a Volvo S60. I have spent a fortune on the maintenance of this auto. Things I had to repair now I am reading should have been under extended warranty, that cost me thousands to repair. I am the only driver, and the car has always been well maintained proper services. My driveway is on a hill. Today, I put my car in reverse with the brake on. The brake did not work. Car started across the road, almost smashed into the house across the street but for my quick thinking. Called the dealer, said pump the brakes before you start the car, and costs another $140.00 to fix. Volvo, your cars are an outrage, poorly made, not what one would expect for the price of the car..

We purchased a new 2012 Volvo S60 T6 AWD, special ordered from the factory. We have had all the required maintenance done at the dealership. There is one problem we keep having over and over again and I cannot find a solution or answer as to why it keeps happening. The front wheels keep going out of alignment, so I take the car in and am told that the right front rim is bent to the point that it needs to be replaced, as well as the tire. Okay, maybe I hit a really bad pothole. But this has now happened four (4) times--that is right, the right front rim has been replaced 3 times and the right rear rim has been replaced once. Each time we have purchased new tires as we are told, they have been seriously damaged. All this in 3 years, and less than 19,000 miles. Lets investigate: we have two cars in this household, driven only be the two of us, retired senior citizens. We have lived in the same house for 17 years. Drive the same routes. Drive carefully and cautiously. Why has this never happened before to any of the cars we have had, ever, at this location: two Toyota Avalons, one Lexus GS 350, one Porsche Boxter S, one BMW 530i, one Infinity G series, one VW Beetle? It just doesnt make any sense. Finally my service representative at the Volvo dealership admitted that this particular car was prone to this problem in the sense that it was particularly sensitive to this issue - that is, getting the right front rim bent so that replacement was the only option. We are so puzzled. We have decided to get rid of the car and of course will never buy another Volvo, which is unfortunate because this car drives beautifully - AWD, 6 cylinders, all the safety options such as Active Cruise Control, Blind Spot Information System, and so on.

Purchased this car, and while driving on the freeway ran out of gas. Estimated mileage had shown I had 50 miles to go, when I ran out. Since I was on the freeway, I had to quickly pull over and it caused me to hit some home. A bit of damage happened to the front of the car. Sensor cap fell off. Volvo offered to only replace that. Dealership had to replace the fuel gauge, and the gas door (that wouldnt open). A lot of faulty sensors with this car. Rear camera stops working when it gets wet. Air conditioner randomly stops working. Front driver’s side window rolls down slowly. Can keep the air conditioner running when you lock the car from the outside, as it shuts down the engine. Radio always seems to be playing when car is off. The self braking system goes off randomly, almost causing crashes. Bought this car because it’s a Volvo. Suppose to be safe for the little family... Its not.

I purchased a used Volvo 850 station wagon. I had to call Volvo to get the radio code. At first I thought that was odd, but they treated me like I had just purchased a brand new Volvo. I was impressed with their customer care. Even an older Volvo purchase was important to them. I did not know much about Volvo. I knew that the safety ratings were awesome. The purchase was really out of necessity rather than choice. However, on December 28th, I was happy to have been driving my Volvo. I was on a narrow road and swerved to miss a deer. I flew over a cliff and landed upside down. No one could believe that I walked away from that accident. Looking at the scene, I couldnt believe it either. My airbags deployed and my seat-belt held me in place when I sailed through the air. I climbed up the cliff and walked away. The car was totaled. The motor still runs though. The safety features in my Volvo saved my life. I would recommend Volvo to anyone who cares about their safety or the safety of their passengers.

I bought a pre-owned Volvo S80 for my son for $6,000 with 83k miles on it to see him through college thinking that hell be safe in that car. We are required to smog our cars every other year so I had work done on it. However, it would not pass the inspection. Well, that turned out to be a nightmare and a loss of more dollars. So, I sold the junk for $2,300 and let the buyer know what problems we had. We have decided to stick with Toyotas and Hondas excellent vehicles with none to minor problems, purchased new or used.

I bought a 2011 XC90 Volvo at Manhattan Volvo with full service contract and 100,000 mile extended warranty. I live in Manhattan and received timely quality service with each maintenance service call. Today my cars yellow warning light indicated the need for a service call. I called to schedule an appointment only to find that sometime in the last few months the dealer closed and no notices was sent to their customers. A call to Volvo North America in New Jersey said you can get service in New Jersey, Westchester County, or Brooklyn. None of the locations are easily reached and none offered a loaner car. I do not have a friend (or spouse) with a second car who can go over with me and then drive me back and then repeat the process when the car is ready. Volvo North America offered no help; no remedy; no compensation for loss of access to a dealer; no credit if I used a local non-dealer repair service.In short, I am screwed and short changed. My implicit contract for service and my purchased extended warranty contract are now worthless - a total loss to me. Shame on Volvo. They asked no questions of me. They didnt want my information to call me back in case there was new information. They do not know I purchased 16 Volvos over my life. But this they should know. Manhattan, with thousands of Volvo owners is likely lost to them forever. A historic valuable brand name has been destroyed in Manhattan.

I found the perfect car online at $31,000.00 with low miles. I went to OSteen Volvo in Jacksonville FL and drove the car and knew this was my car. I brought my 2007 Convertible Solara (excellent condition) for trade. I came back to dealership, check in hand and found out another $3000 had been added to the bottom line and only $4000 for my trade in. When I said no something isnt right, I was told, sorry, nothing we can do, and we left. The next day I called the manager Rex ** and wanted to ask questions about the $3000 and he told me, it is what it is and hung up on me. WHAT KIND OF CUSTOMER SERVICE IS THAT? Just because you cant answer the customers question, please leave the juvenile attitude at home and put your big boy pants on and act like a man. I have since bought a Mercedes and I am very satisfied but I think people need to know what kind of service to expect at OSteen Volvo.

My husband purchase our Volvo XC90 2005 on 2005. The dealer assured my husband that our children and I were safe traveling on this car while he was deployed in Iraq (15 months). Even convinced my husband to buy a $2000 extended guarantee that the Volvo dealers NOT honor. Since I got the car I started receiving the information about this recalls, one month after I have it started the squealing noises, but the dealer was unable to hear it. On 2010 the warning light for the Alarm system came out. I called the dealer and explained about the issue. Because the car was close to the 60.000 miles maintenance service I was told to wait. They did the 60.000 ml service (oil change and washed the car) but the alarm warning light was no checked, neither fixed. From about the $250 plus taxes that supposed to be charged they present us a beautiful bill of $799.98 (they asked first how we are paying - my husband said cash). We’re driving home then we notice of the Alarm system warning light. I called the dealer. They told me that the problem was fixed. Early the next morning I had to take my husband to Dallas Airport for another deployment. I called back the Volvo dealer the following days. I asked how much this would cost me to fix the warning light. They always said they dont know. I been so afraid to take my car to the Volvo dealer, because I know that they do not honor the Volvo promises. I think the Volvo XC90 is a gorgeous car and has many safety features. But the Volvo dealers are greedy and incompetents. Because that so many people walk away from buy it, and those who owned it, sell it just to NOT deal with the dealers.

Bought a new Volvo S60 2012 from Carlsen Volvo in Palo Alto. The paint started to peel with less than 13K miles. They stated that it is caused by sprinkler water and therefore not under warranty. The car must be completely repainted since the paint is peeling on the entire surface. It cost me $8609.66 to repaint.

Volvo XC90 customer service failure: I had clicking sound in rear axle (97k miles). I took it to the dealer who said it was either an angle gear sleeve or angle gear assembly failure. They said if I paid them $2100 in labor first, they would try to get corporate to cover parts (clearly they know it is a problem). But they could not guarantee corporate would pay for parts. So, I was facing a $5000 bill ($2100 in labor and $2900 in parts) to fix a poorly designed part (check the web, there are many failures of angle gear). Dealer said they have had to replace a number of these. I wonder how many.No thanks! I called a local repair shop who quoted $469 (parts and labor) to replace angle gear sleeve. I called back again just to make sure of the price. The local shop said they replace them all the time. They showed me the problem. It is a poor design that allows water to get into angle gear sleeve causing rust and premature wear (or planned obsolescence).It turns out both the angle gear sleeve and angle gear assembly were worn out. Local shop bought parts from dealer at cost of $2400 ($500 less than dealer quoted). Total repair cost was $2850 compared to dealer quote of 2100 and maybe corporate would cover parts. You can see from the picture rust on splines of angle gear sleeve. By the way, the dealer has a core charge for the angle gear assembly so that all their faulty parts get returned. I went back to dealer and tried to see if they could get Volvo Cars corporate to cover parts. They said no. I then called Volvo Cars Corporate directly for help. I got the same. They said the part is not part of recall and that they could not (really would not) do anything.How many failures are needed before a recall? If you check the web, there are hundreds. This means there are really thousands, since only a few people are angry enough, like me, to post their frustration. Both the Volvo dealer and Volvo corporate had an opportunity to do the right thing. What a shame they didnt. Now, not only will I never go to dealer for service, I will forever tell people not to buy a Volvo!

My 2006 S40 was okay, until about 2009, when we started having water appear in the passenger side footwell, when it rained. I was told by the dealer that it was a known problem, with a service bulletin available from Volvo, that said it was a design problem. All Volvos since 2001, that have a sun roof, have the same issue. I was told that since the car was no longer on warranty, too bad, it was not covered. They wanted $1,700 to fix it, and told me other than having water in the footwell, it would not cause other problems.In December, 2011, the car completely died. The problem was that one of the computers (under the dash on the passenger side) was ruined, due to being wet. It cost me over $1,000 to get the computer replaced, and the repairman said that the other computers (in the same location) were also showing signs of corrosion, and damages due to the water. He also said that, in his opinion, the car was not trustworthy. It could be okay for years, or die at any time.In summary, a known design flaw that showed up after the warranty period, caused my Volvo to be a car I cannot trust, and therefore, I have decided that I will sell the car, never buy another Volvo, and tell everyone I can, not to buy a Volvo.

The volume of service issues with this car (2016 XC90) is incredible. I am working to have all of my service records released and then will post them for proof. Issues are as follows: On 10 hour trip - autopilot cut out - this is a charged accessory upgrade. On a 5 hour trip - autopilot unavailable again. On a 5 hour trip returning home and ALL audio shuts off. Navigation was not communicating so it was then noticed that no music, not turn signal noise, no locking noise, no nothing. Coolant light came on - refilled after FINALLY finding someone who could tell me where to locate. Came on again. Dealer said they have noticed this issue a few times... Hose is clamped too tight from factory and needs replaced.

My 2010 Volvo is currently at the dealer for windshield replacement due to leak above the drivers side. I returned to my car after heavy rain and snow to find water dripping from the ceiling and a sizable pool of water on the drivers side floor. My car is no longer under warranty, so the dealership is charging me for the replacement of the windshield. I was told that a re-seal was not sufficient, therefore, an aftermarket windshield would be ordered and installed since the original broke upon removal which costs $450-$500 plus $250 to install. The service department rep. has kept me informed throughout the process, however, that has not lessened the financial impact on me due to Volvos faulty manufacturing process and materials.I will definitely be contacting Volvo North America and seeking legal guidance. I just purchased this vehicle as is from the dealership in July of this year. Although I enjoy my new XC60, I will not endorse nor buy another Volvo if such defects are not corrected and additional issues arise. Safety and reliability should not be a concern especially in less than 6 months after purchase. The company must compensate customers for failure to secure reliably manufactured vehicles. Too many hard working consumers have unjustly paid for a subpar product.

Last Tuesday, May 15, 2012, I took my 2002 S80 T6 Volvo to the Volvo service center on a recall for the fuel pump (throttle body). After driving a few days later, I went to start my car and it wouldnt start. So I made an attempt to start it again and it started and then it shut off. After going through this several times, it finally started. Now, it has gotten worse. I have all these warning lights on and my car is running sluggish. I try to accelerate on the highway and it feels like it wants to stall.Today, I called the 800 customer service number to report it. I also called the dealership and reported it. I was told that I would have to pay for this to be repaired. I read several articles regarding this problem and feel that my car meets the need to be repaired. It’s a real safety issue. I have two kids that I transport daily to school and other school activities, and I use it to get me to work. I need the assurance that I can get them and myself to our destinations safely and without stressing that I will hope to make it. I am afraid and do not know if my car is going to stall on the highway or at an intersection. I like my Volvo and I want it to run like a Volvo should. I hope this matter can be resolved without any legal representation.

Volvo is very good and decent. I like the tape in the car. I like the size as its smaller and compact. It has nice color, comfortable seats and great design. Overall easy to drive and to park. But it is too expensive, hard to maintain and do repairs for. It is a bit unpractical and a bit weak for longer distance. It is too much of a city car and not functional inside for water bottle area and trunk opener. There are a few features that should be improved over time, but not a bad model.

With only 10,000 miles on our 2015 xc60 T5 Volvo check engine light came on. Took it in. They say just a sensor. Had to order it, come back. Went back, wrong sensors. Said it was safe to drive. Had to order new sensor but had to get approval from Volvo. Said they were not allowed to just replace it. While driving problem got worse with smell of something burning and check coolant light coming on, called service dept. Was told drive it in or tow it in. Had it towed. Was told it could be weeks before knowing anything. Now driving a loaner. Reading other comments on this site the burning odor seems to be a common thread.

There was a gas odor coming from the car. I looked underneath, and the smell was very strong by the tank. I took it in to the local mechanic. A recall was made on the fuel pump starting in January 2010 for Volvo XC70s that had less than 150k miles on it. My XC70 had 158K miles on it. I cant afford the cost of replacing the pump. That means for those people who cannot afford to replace the fuel pump will have to drive it around. The 150K is a ridiculous cap on the recall. The car is from 2004, why wouldnt it have over 150K and still be on the road? Volvo advertises and charges for safety and quality. Neither the safety or quality service is proven with Volvo, if they allow leaky fuel pumps to be on the roads. One of these defective fuel pumps is going to blow up when it comes in contact with any kind of spark.

This is my fourth, and last Volvo XC70, because its discontinued. I have a 2015.5 T6, fully loaded and costing $50K. Today I took the car in for a 30K service. They told me that the rear brake pads were worn and the rotors were groves, - $600 fix. Really, this is unacceptable at 30K miles! Get a grip Volvo, you wont keep customers with this shabby warranty.

I purchased a 2001 C70 Volvo with 110,000 miles three months ago. The car ran like a dream. I checked the Carfax. It has perfect maintenance records. Two weeks later, the transmission between 2nd and 3rd started kicking. I took it to a Volvo dealership and couldnt find the problem, because its so sporadic and nothing showed up on the computer.

I bout a new Volvo XC60 in 2013 so far I have that many problems really. Today I was looking under my SUV and I noticed that the muffler bracket is so rusted that I cant believe it hasnt fall apart. After 3 years seeing all that damage it bothers me because if Im buying a $40,000 SUV I expect much better quality. Have anybody had similar problems?

At night, engine quit at cruise speed. Pulled off the road and observed smoke coming from seams of hood. Shortly, thereafter engine compartment burst into flames and engulfed front end of car with flames over twice the height of vehicle. Hood burned up and several engine parts melted. Fire ball continued for over 30 minutes until fire truck arrived and put it out.2000 S-80 132,000 miles. Total loss. Contacted Volvo of America safety person voice mail but they never got back to me. Lucky to get out without injury and will need to go through process of buying a replacement car at greater expense than insurance proceeds.

I own a 2000 Volvo S80 T6 that had to have a used transmission installed. $2600 after labor. Then my water pump started spraying out water which will be a $1000. The wiring is so complicated. My running light blinks work off and on. My headlights leak water. The sun roof will stop working occasionally. The leather wears quickly. The trunk button stopped working. It dents easy for a Volvo and the CD player screen looks like the first computer screen ever made. Other than that, for 260000 miles, even after the temp redlining, the engine’s been holding steady and the twin turbo makes it a fun ride in comfort and style.

I love my 2008 Volvo. Beautiful ride and comfortable and quiet. Plan to keep it 3 more years and then hand it over to my son. Very reliable and no maintenance needed other than oil changes and tire rotation. My only problem is the radio. AM channels died about a year ago and to replace it would be about $500... FM is fine, but miss the talk radio. Very minor problem but would be nice if Volvo stood by their product since this seems to be an ongoing issue with other customers.

The dealer I got this new Volvo semi truck from is CIT Trucks Springfield IL. The front wheels came loose, wheel bearing loose, tool box doors loose, but driveshaft has damage the whole driveline. This truck is not safe. Video on Youtube (Volvo truck shakes).

After 1.5 years we are still trying to get satisfaction on the leather seats. FYI, Volvo went to a new green dying process and it is not working. Within a couple of months, the color was flaking off our new car seats. There are no children, no pets, no abuse. I know I am not the only one with this problem. Im now working with Volvo customer service after the district rep agreed to replace only 1 seat cover. Gee, how generous. You are going to replace one cover on a $38,000 car (2010 S80)? I should have a reply this week, maybe.

Ignition was locked on a Volvo 2004 XC90. The key is unable to turn to the drive position.

2016 XC 90 Fuel Gauge. My family members and I have ran out of gas 3 times and had to call AAA. I have owned Volvos exclusively since 1994. The fuel gauge is RIDICULOUS! It is just a tan line at the bottom of the screen behind the steering wheel that turns muted orange. No sound or voice warning. This car warns me if its thinks I am tired, but doesnt do a damn thing if I am about to run out of gas!

Feb. 11, first occurrence. After filling up gas tank, I stopped at store for a few minutes, I came back to Volvo 2008 XC90 and it starts but immediately dies. After a few tries, I have it towed to local mechanic. He pulls code for fuel pump. Replaces fuel pump with Volvo part, but gas gauge is not working. $600 for labor (owner says wont charge), $598.00 for fuel pump.Feb.14 - Leave for cross-country trip (car reeks of gas), runs for about 2 or 3 hours then starts acting up. While driving at 75 mph, car starts missing slightly. Works issue through for a few miles then gets progressively worse until accelerator is totally unresponsive and car starts down shifting until after pulling off the road engine stalls out. After letting the car sit for about 10 min car starts up and runs like nothing is wrong for another 20 or 30 minutes. The problem starts up again until car is on the side of the road again stalled out. This happens 3 or 4 times until were near Birmingham, AL. and the check engine light comes on and displays slow down or shift up in message window. Have it towed ($65.00) to another local mechanic who specializes in imports. Have to stay night in hotel ($107.00) while he finds that fuel line connection to newly installed fuel pump is leaking (reason for gas fumes in car) and tries to clamp it tight. Check engine light still on. Cost $325.Feb. 15 - Start on road again. Seems to run fine for about 2 1/2 hrs. then same thing starts to happen again! After 3 or 4 more stops we finally pull into Volvo dealership in Jackson, MS. Feb. 16 - After Volvo tech examines previous work he finds that 1st mechanic has damaged connection between fuel pump and fuel line to pump irreparably. Because he cant be sure of previous installation, his recommendation is another new fuel pump and fuel line to pump. After installation, fuel gauge is working again. Cost $1,924.52.Feb. 18 - Leave for CA. 3 long days of hard driving, no problems. Seems like it is fixed. Feb. 20 - after arriving in CA have 3 days of short drives, with no incidents. Feb. 23 - While driving in town, car stalls out at stoplight. Restart car but check engine light comes on. Drive it to local Volvo dealer. Feb. 24 - Run full diagnostic on it next day. Cant find anything, test-driving, and no problems for them. Return car. No cost. No problems for us rest of CA stay. Some freeway high-speed driving, no more than 2 hours at a time. Frequent town driving.Mar. 13 - Leave CA. No problems for most of day. Then later in day, after maybe 7 hours driving with a few stops for gas, problem begins again. After pulling off-road at high-speed a few times we make it to our hotel. Mar. 14 - Problems again, but not until late in day. Make it to hotel. Check engine light comes on at end of day when problem occurs but after resting overnight its off in morning. Mar. 15 - Drive 2 hours to Taos, NM. and back to Santa Fe for the night, no problems. Mar. 16 - Drive about 5 hrs. before problem occurs once again. After 4 or 5 stops for problem we make it to hotel.Mar. 17 - Once again, no problems for about 5 hours then it starts up acting up. Crawl into Jackson, MS Volvo dealer once again. Check engine light on, leave engine running, they pull it into garage right away and are able to pull a few codes. They track down each code and decide its the fuel pump electronic module which they replaced. Cost: $718.56. March 22 - Leave for home. 4 hours in, problem starts again but much worse. After 4 or 5 stalls we finally make it home barely.March 25 - Car is continually stalling, even after just a few minutes driving. Deliver car to my local Volvo dealer; give him all the mechanics numbers that have worked on it for past month or so. After over a week they call and say they found debris in the fuel pump. They suggest wait for it replacing the fuel pump AGAIN!!! I ask them to call the dealer in Jackson before moving forward which I had suggested when I dropped the car off. April 5 - 6,000 miles, many unscheduled stops and nights staying over waiting for car to be repaired and about 4,000 or more (counting unplanned hotel stays) later and still unresolved.

My transfer case cracked in half and had to be replaced for $2,600. My car is a 2005 XC 70 wagon with 84,000 miles on it. The transfer case should not crack in half. I was driving and could have been seriously injured because my car just suddenly stopped and would not go forward. Luckily, I had slowed down and was coming off a ramp from the highway. Seconds before, I was traveling at 65 miles per hr on the highway. I would like to be compensated for the cost of replacing the transfer case.

Ive had a water leak in my car a few days ago, and I was happy to hear that Volvo Turkey was going to cover the costs. Unfortunately, Ive had several problems with the car before and am not sure whether or not these are also an effect of the water leakage, as it is obvious that the car must have had this problem before. (By the way, I saw on many sites that I am not the only one affected by this and the water might cause other bigger problems in the future.)Now, the central locking system is making sounds, and I told this my service a few months ago. They were going to ask Volvo Turkey for a compensation, as the car was only a few months out of guarantee and I always bring the car to the affiliated service.The affiliated service, by the way, sometimes seems to be not such a good idea, as they forgot the parking headlights on and emptied the battery. They tried to load it and sent me away, but the next day, the car wouldnt start again. So the service came again and loaded it for the second time. But a day later, car would not start again. So I had to bring the car back to the service, and they replaced battery. I was told by somebody working for Bosch that it is not good to load the battery in cars that have the electronic system. But I did not know this at that time. There is also a sound coming from the timing belt, which is not normal for a 2- and a half-year-old car that has done 43.000 km. I asked Volvo Turkey to cover the costs, and I was told that they can only cover 50% of the costs, which I am not willing to accept anymore for following reasons: 1. Why was I not offered this a few months ago when I first told them. 2. I had not only material expenses during the days while car was in service, Ive also lost precious time due to mistakes of the service . 3. Who will guarantee me that nothing else has been affected by the water leakage which is obviously a production mistake.and Ive read on some link that this happens. I am not happy at all to be paying for things that shouldnt occur in a car that is an above-average car.

We own a 1998 S70 and a 2006 S40 Volvo. So far, they have both been pretty reliable and been able to be maintained and repaired without many 4 digit repair bills. It does cost more to maintain these vehicles than the Japanese and American cars we have owned because parts are expensive and can take time to obtain. At some point, the S70 will likely need a new transmission. At that point, we will likely give or sell the vehicle to the mechanic who loves the car and get a new one of a different brand (likely Japanese or US). Our mechanic has indicated it is difficult to obtain parts for Volvos, especially the newer models. We have been looking for a substitute vehicle but not found anything we love yet. Many vehicles are paying more attention to safety as well, especially having rear view cameras, which can be useful as well.

I had considered trading my Volvo which is made in Sweden, however now the brand has gone in to Chinese which happened two years ago. I will not buy another Volvo. For one thing they are to prone to breakdown. I probably will buy a Korean made vehicle.

The Conti Sport Contact In 225/45R17 only lasted 20 km. Equipped in factory by Volvo. Continental disclaimed with that I may have a voucher through the wear, logically as the wear was not in 95% they will pay in a voucher. Return the tire, since the legal limit was achieved they would refund about 5% of the total cost. It was the most stupid offer that has being given me. Do not buy Continental or Volvo, because Volvo completely ignored the claim - nor answered

Best customer service and best safety record. NIELLO Volvo is the best dealer in the area. They have quality cars-new and used-and take excellent care of their customers. I have been a Volvo owner for 14 years and am on my 4th car. I LOVE Volvo!!!

Four months after purchasing my 2019 XC90 (previous service loaner) from the Santa Ana, CA dealership a spontaneous crack appeared on my windshield starting from the top of the windshield and radiating downward from the middle where the rearview mirror/sensory console is housed. This crack occurred while parked in my driveway at home. I reviewed security cameras to confirm no foreign object had made contact with the car or windshield. I read about a similar experience online in Los Angeles with the crack originating in the same place and also without any indication of impact. I opened a claim with Volvo. They had me drive to the dealership to have a service advisor inspect it. Ironically, on the drive over for the inspection the windshield was struck by some kind of pebble or debris on the freeway. This was very obvious to me, I saw and heard the impact. As a result, my claim was denied, they claimed the crack originated as a result of the impact. I had allowed a couple of weeks go by before getting into the dealership and took pictures of the affected windshield as soon as I noticed the crack had appeared and at multiple other intervals to capture different periods of time and changes prior to going in. I had a dozen pictures, from different times, all prior to the day of the visit (and impact) as well as pictures from the day of the inspection and impact. In my communications with Volvo customer care team I asked for my pictures to be reviewed since they clearly corroborated my assertions. I explained, in great detail, what I observed that happened, provided similar cases I researched, offered more than enough evidence. Given the impact marks that are clearly visible in the pictures on the day of the inspection, and not present prior to, in addition to the location of the start of the crack and how it spread, its quite obvious that the impact point was not where the crack originated but I feel that Volvo was not interested in doing the work or putting in the time to make this right. They seemed more interested in maintaining the original decision, which was made without a complete review of all the information that I tried to present. I followed up by providing all of the pictures and explanation to substantiate my claim, requested a appeal with a detail account of the information I observed and was providing and a received a simple three sentence response saying sometimes customer dont agree with their decisions and there is nothing they can do about that. Youd think a company of this caliber would strive for better customer service, especially considering this is a $75k vehicle to a new customer. Needless to say I will never purchase from Volvo again.

2018 XC60, 12 month on the road with 13,000 miles. 37 days in the repair shop, back in now. Hybrid battery replaced still with hybrid engine failure. I want to love the car, I like the technologies and wanted a plug in, but this is too much.

I have a fairly new XC90 T8 and have continuously problems with the electronic and the software. Talking to the Dealer is useless since there is only one person at Schumacher who knows a little. All others know nothing. So is Wallace Volvo in Stuart. My Volvo has 10k miles on it and has spend quite a long time for software repair in service. Having a problem since the beginning is most accurate. I could not load the battery over 6 miles capacity, The alarm for the Engine comes on now and then and shortly after that it says, You have problems with the 12 volt system. The Virtual display shuts on and off during driving etc. Its an ongoing battle and I want to return the car and get a new one. What do I need to do and whom I should contact.

Hey guys, listen up....this guys got the right idea. Let the people know and judge it. No rights or wrongs. Check the website. I dont know the dealer, but theyve screwed-up big time! **

I currently own a 2008 Volvo C70 with only 60K miles. Although the car is OK in general the leather seats are terrible. I have kept these seats cleaned with leather cleaner but that has not done any good. These seat have worn, cracked, and split leather. The manufacturer will not help in any way. The same was true for my 2001 Volvo S60, which at the time on trade in only had 70K miles. I thought at the time that I just did not take care of those seats. That was wrong on my part. They just make terrible seats. I have learned my lesson. Never again will I purchase a Volvo. PS repair cost are also very high.

My 5-year-old Volvo runs well, however, the cosmetic chrome on the center counsel is blistered. I expected the car to look nice as well as run well for longer. This defect will highly affect my resale.

I bought a used Volvo and they are pieces of junk. Just keep yourself a mile away from Volvo cars. They break down often and are expensive to fix.

What didnt happen is a better question. I bought a used 2001 XC70. What a joke. As soon as it reached 65,000, the transmission failed. From there, everything that could go wrong did, the timing belt, engine mounts, axles. I have spent thousands of dollars on this piece, thinking it would turn around. Clearly, everyone I hear about has problems with this car, especially this make and model. I’d like to get a class action started. It’s unconscionable what this company has done, screwing people with a good looking piece of junk!

This Volvo car is overall far superior to any other car that Ive owned. Great comfort, ergonomics, reliability, smooth ride, lots of space and good power.

After several visits and calls, a price was negotiated and agreed with credit card on file for two XC60 2012 autos. I was told to be at the dealership between 3:30PM and 4PM today to sign the papers and get the cars. I arrived at 3:36PM and was told that someone was buying one of the two cars. No solution was offered and I left the dealership: Volvo Village of Danvers, sales manager Alfonso **.

S80 2012 and Low Profile Tire Nightmare. TIRES. Gone through 9 tires... NINE... since 2012. Reason: Potholes and Low Profile Tires. Low Profile tires are for totally flat surfaces. Unaware of this and wasnt informed either. Shame on Volvo. It was my dream car. Now its my nightmare.

I have a 2005 XC90. I have had a rubbing noise coming from my car from the last two years. I have brought it to the attention of the dealer, who says it cant be replicated. But every time I sit in the drivers seat, I hear it. In fact, passengers have complained about it. Only the dealer cant hear it. This is when I had a warranty on it including an extended warranty. Today, the dealer can replicate it and they hear it loud and clear. But alas, my car now is out of warranty. Herb Gordon Volvo says it is my angle gear and wanted $3k+ to fix it, used part at $1.7k + labor. I found a used angle gear with 37k miles in a salvage yard and put it in, but the sound is still there. Then they blamed my after market brakes which I put on well after these complaints started. I also had issues with loss of power especially when driving during cold weather. Then now radio is dead, no lights or sound coming from it. Dealer says $1.2k to replace the ICM. I got another ICM from a salvage yard and it does not work either. I have friend who has a similar XC90 with same radio type, that does not work either. But my ICM works on his. I cant understand Volvo. What used to be a very reliable car with a safety record has turned into a safe car that is impossible to maintain. Problem might be with these dealers. In my opinion, if the dealer had diagnosed it right when it was under warranty, I wouldnt have this problem now. Volvo, you need to rethink your strategy. As far as I know, this is my last Volvo.

I bought my Volvo XC90 in 3/11. Before I purchased the vehicle, I requested the CarFax. I noted that it stated that the transmission was replaced in 5/09 by a Volvo dealership. I felt secure knowing the history of the car. I was hit by a drunk driver and he totaled my car. After the accident, I needed a car that would make me feel safe. That is important, I was afraid to drive after the accident. Also, 2 weeks before my accident, my daughter-in-law was killed in a car accident and left me with my 3 grandchildren. The purchase of this car was to assist me with safely transporting my grandchildren to their different events. I like the fact that it has a 3rd set of seats for the little ones. But I was very sad when the transmission light came on and the car started weaving. After researching on the internet, I found out that what happened to me was not unusual, that many people have been complaining about the same thing. Volvo XC90s from 2003-2005 have an increase incident of transmission failures. I called Volvo of North America and they told me to call a dealership near me. I did and the (Steve) manager of service at Superior Volvo in Missouri said that he would call the regional manager to see if they would do a goodwill repair/replacement since the transmission was just replaced 2 years ago. Steve (manager of service) called me back and said that they could not do a goodwill replacement at this time. I called Volvo of North America back and explained to them what the regional manager had said, that they would not replace the transmission at their expense. The lady at customer service for Volvo of North America said, after contacting (Steve) the service manager, that since the warranty is out, they are not responsible. So I guess if I replace the transmission, I should only expect for the transmission to last for 2 years. Why would I replace it if it is only going to last for 2 years or less? I worked hard to save for this car. I paid cash for this car, no financing, nothing. I thought I was buying a car that me and my grandbabies would feel safe in. I have contacted the Federal Trade Commission and have a reference number if you need it. I have also contacted the consumer protection division of my state. I dont think it is fair to ask me to pay for a part that is defective and the company had always known about this problem. Where is the fairness? Someone told me to sell it to someone else and get my money back. I cant do that. I wouldnt be able to sleep at night.

2012 C70 upholstery problems - Just wondering if anyone else has experienced this problem. I have had this brand new car only a month and the side of the seat (welt at seam) started discoloring after a couple of weeks. It has a very light interior and I at first thought it was somehow getting dirty at the same spot on both front seats. I mentioned it to the car dealership clean up shop when we took it in for a car wash (they do complimentary). After they cleaned it, it was still the same way. Now its getting worse and upon close inspection, it is not dirt but the finish is actually wearing off the leather. It actually looks like someone painted the leather and its peeling off. We are taking the car to the dealership tomorrow and see what can be done. We are very unhappy paying this much for a car that the seats are looking bad after one month! Hopefully, something can be done and I dont know if we just got a bad batch of upholstery or what problem exists. I will try to update this when we find out more, but just wanted to see if others are experiencing this problem.

A general $100 inspection and oil change turned into a $4,900 repair bill. In short Volvo of Oakville removed an integral part on my car without warning or consent. 2000 KM later the car died and was towed to the nearest Volvo dealership who examined the car and determined the part removed by Volvo of Oakville allowed water and debris into the engine bay, causing the timing belt to slip and ultimately resulting in $4,900 of damage.On August 13th, 2013 I took my car to Volvo of Oakville to be serviced in advance of a drive to Winnipeg and back. Upon completion of the servicing I was informed there was a defective part called the belly pan which was removed without notice or consent. I was advised that they were unable to replace the part because it was not in stock. I asked how the removal of this part would impact my trip and was informed it would not, and that I could travel to Winnipeg as planned. It was recommended I return before winter to have the part replaced.August 24th, 2013 I drove to Winnipeg. On the morning of August 26th, 2013 I departed Winnipeg to come home. My car broke down 100 KM into the trip. I had the car towed to Volvo of Winnipeg where they inspected the car and provided a diagnosis that the missing belly pan allowed water and debris into engine bay, and caused the complete engine failure resulting in $4855.06 of damage. These findings by Volvo of Winnipeg are in writing.I called Volvo of Oakville to inform them of this and ask for their assistance. I invited them to inspect the car before authorizing any repairs. They declined. Instead, they directed my concern to Volvo Canada. I spoke with Volvo Canada and they assured me my grievance was with Volvo of Oakville. I was stranded in Winnipeg. My only option was to have the car repaired in Winnipeg at my own expense. September 9th, Volvo of Winnipeg completed the repairs and I drove home. September 16th, I detailed my position and emailed a request for compensation to the President of Volvo of Oakville. September 17th, the Service Manager at Volvo of Oakville replied and we began a month long exchange of emails in an unsuccessful attempt to resolve my grievance.CORE ISSUE:It was negligent of Volvo of Oakville to remove an integral part from my car. Not only was the part removed without my consent, Volvo of Oakville removed it knowing they did not have a replacement part in stock. In addition, Volvo of Oakvilles recommendation to travel without this part is grossly negligent, especially since written evidence provided by Volvo of Winnipeg points directly to the car failing because the belly pan was not there to protect against water and debris. I have an audio recording of Volvo of Oakville technician, Andre ** (who I have been advised is no longer employed by Volvo of Oakville) recommending I travel to Winnipeg and back without the belly pan. This negligent recommendation lead to the failure and damage to my car.Volvo of Oakville has challenged the competency of Volvo of Winnipeg. In addition, they have denied that they recommended I travel to Winnipeg without the belly pan even though I have an audio recording of the technician recommending I *do* travel to Winnipeg without it. Do yourself a favor and do not have your car serviced here unless you are independently wealthy and LIKE BEING WRITTEN TO IN ALL CAPS BY THEIR SERVICE MANAGER MICHAEL **.

In 2008, I purchased a white 2008 Volvo S40 brand new car from the dealership with 100 miles. On May 24th, 2014 (a month and a half ago), my Volvo was parked on a hill with the hand brake engaged. On that day my vehicle had 59,100 miles on it. That day, my car rolled down a hill and struck a 2014 Ford F-150. Being that I am cheap and only had liability insurance, my insurance company only covered the vehicle that my Volvo struck. My flawless car was now damaged and bruised with tons of work to be done.A police officer knocked on my door roughly 20 minutes after the accident and told me what had happened. The police officer noted that when he had arrived to the scene of the accident, he noticed the hand brake was fully engaged and that my car was completely locked. Being that this was not an act of negligence, I knew that there was something up the hand brake. When I found out that my insurance wouldnt cover the costs of the damages done to my vehicle, I called Volvo to start investigating. Once I called them, they said they would have an inspector/engineer come out to check the car.After two weeks and no follow up, I called again to schedule an appointment. This time they asked me to drive my damaged vehicle to the nearest dealership to have the engineer inspect it there. I had to crawl through my passenger door because of the one side pinching my driving door to where it couldnt open properly, then drive it there. When arriving the inspector/engineer hopped in and went on a test drive to test the hand brake. He first set it on an incline to test the hand brake. As he engaged the handbrake, he disengaged the brake and both of us were witnesses to the vehicle moving down the hill. This resulted in having a defective hand brake. The hand brake needed adjustment according to the engineer. He said Volvo is not responsible because in the warranty and services manual, in tiny writing on only one small page, it says to check/adjust the handbrake every 15,000 miles.Therefore, Volvo North America would not take any responsibility and I am left with a pos damaged Volvo. Is Volvo to blame or is my local mechanic shop? They dont tell their customers about these small issues and checks and on top of it all, my car only has 59,000 miles and I bought it BRAND NEW. WHY would it need adjustment after only 59,000 miles. Service History Details: I had all my services done on time until 30,000 miles at the Volvo dealership. After 30,000 miles it was more convenient for me to take it to a local Kwik Kar Lube Mechanic shop to have my regular maintenance. From 30k-60k Ive had all maintenance done on time there at the shop.

I bought a used Volvo XC90 2004 with 45,000 miles on it. Shortly after purchasing it, I had to replace a leaking fuel pump and power steering pump. Volvo recalled the fuel pump, so they reimbursed me for that part.Half of the lights on the radio panel are out, the shifter knob broke, the passenger seat has had to be re-sewn twice, the leather on all seats cracks in spite of using good conditioners, the head liner is lifting off, and now, the gas cap isnt keeping its seal and has to be replaced.Ive owned Volvos for the last 20 years and Ive had several models. This one is definitely not the Volvo of yesteryear. Ive also noticed the car gets dents and the paint chips easily. Every trip to a parking lot seems to leave its mark. These cars used to be hard to put a ding in.

On July 28, 2013, my wife and I were driving in her C30 Houston, TX when the engine stopped running and we coasted to the shoulder of the road. The car was towed to my personal mechanic to determine the problem; I was informed the A/C belt was destroyed and the timing belt had slipped a few teeth on the pulley. I had new belts replaced and when the car would not start, the service advisor notified me that there might be additional damage to the engine. The car was transported to Star Motors in Houston, 7000 Old Katy Road, for further evaluation. The service advisor informed me that since the timing belt had slipped a few teeth on the pulley, there was significant amount of damage to the engine, valves, rods, etc, the kind of damage expected when the engine is running in this configuration.I was asked to forward maintenance records to file a claim on my extended warranty Volvo VIP coverage; telephone number: 1 888 723 1140; Ive been informed that the claim is denied because the A/C belt failed, was destroyed, causing the timing belt to slip, thus causing the damage. Rubber belts are not covered under warranty per the extended warranty coverage description. Mileage on the car is 59,950 miles, 2008 C30. The belts in question are not due to be changed until the 120,000-mile maintenance service so there is no question of lack of maintenance for the belts. The long maintenance interval, to me, implies high quality belts. I am requesting Volvo cover the damage caused by the belt failure. I have replaced the belts with new and intend to replace them in the future at 50,000 mile interval for preventive measure.

Five months ago, we bought a 2007 Volvo VNL670 truck at Arrow Truck Tampa, FL (a Volvo authorized dealer). In less than thirteen weeks, we have had to replace the EGR valve six times. I contacted Volvo customer satisfaction department after the third replacement. Today, with three more replacements in between, and after an engineer from technical support called the dealer where the truck is now, the dealers are saying that probably the fault wasnt the EGR from the beginning. They are replacing the gaskets that also might affect the valve performance, to see if that is the problem. The dealer also said that almost all engines have problems with the EGR valves, or other parts involved in that process. So, what is Volvo waiting for? Volvo trucks in North America should do a recall on that engine; replace a system that they are aware is not working properly and that the truck owners in this country are paying the price and the consequences.

I purchased a Volvo XC60 in January 2010 and it has been the car from hell. Not soon after purchasing the car it was blowing fuses. I took it to the Volvo dealer in San Antonio and they fixed it. Not soon after that, we had to bring it back because the cigarette lighter in the back seat didnt work. We dont smoke but we use it to charge our cell phones. That was fixed also. When we purchased the vehicle, we had the dual DVD players put in because we do a lot of travel. They stopped working and we had to take it back in to get that issue resolved. All along I am telling the service center that there is something electrically wrong with the car. They continue to deny it is. In August of 2012, we are bringing our daughter to college and the battery dies and leave us stranded. I take it back to the Volvo dealer and was told that I have to pay $300.00 so that they could put a battery in the car to diagnose it. Wow! How far have customer service sunken over the years? I spoke to the service manager and after many conversations and my holding steadfast, he decided they were going to resolve the issue with no cost to me. But the person at the service center wasnt informed and when I showed up to pick up my car, he handed me a bill for $2,300.00. The bad battery cause the sensors for the air bags to go bad and they had to be replaced. I immediately asked to speak to the service manager and he informed me that it would be no cost to me. His word held true.December 30, 2013, 16 months after being stranded the first time due to a bad battery, I was stranded again while traveling. The battery died and I received a message on the console that said Reduced Performance. The car was barely capable of driving 5 miles per hour. I called the service center in San Antonio and was told to bring it in. The car is not drivable, the battery is dead again and he says to drive it in. While I am on the phone with him, the reduced performance light goes off and a service engine light comes on. When the service engine light came on, the car became drivable; therefore, I drove back to San Antonio. When I attempted to drive the car to the Volvo dealer the next morning, the battery was dead, Service Engine and the Reduced Performance lights were on. I have read several customer complaints that point to electrical problems and I know for a fact that this car has electrical problems.I called the Volvo Company of North America and spoke to them about the horrible customer service and support I received in San Antonio and asked if I could have the car towed to Austin which is not that much further from me and I was told to call the service manager in Austin and talk to him. I spoke to the service manager in Austin and he told me that I need to make sure that if I get it towed to Austin to confirm that there are not any additional charges that I may be billed for having it towed to Austin. I called the Volvo towing service and she stated that she would call Volvo to get approval and she immediately called me back and said that no one answered because they were closed for the holidays.I was going to trade my XC60 in for a XC90 but after my experience with Volvo and seeing all of the mistreatment of other Volvo customers, I have decided to go back to Honda and/or Toyota. We own a 2003 Honda CRV and it has never given us trouble. I agree with one of the other complainants, there needs to be a class action lawsuit against Volvo. It is a shame that we spend thousands of dollars as consumers and dont get the needed oversight to protect us as consumers. I am going to continue to bring this up until someone decide to listen and do something about all of the terrible service and rip offs happening to me as a consumer.

Last spring, we went on a vacation and left our 2010 XC60 parked in our garage. Upon returning, the battery was stone cold dead. After getting Triple A to jumpstart it for us, we drove it around for a while and were able to start it after. The dealership said we should put a trickle charger on it if were leaving it for that long. We just returned from a four-day trip with the XC60 parked in our garage and its battery is again totally dead. I have never heard of the need to put a trickle charger on such a higher-end car if its being parked for four days! We cant use it to take us to the airport and have confidence that it will start when we return. Airport parking lots dont have AC outlets to plug a tickle charger into. Im a bit disappointed, unless there is more information I need to know?

Purchased 2004XC90 from Volvo dealership in Atlanta, Ga. The car was a certified pre-owned Volvo with six year 100k extended warranty. I noticed the lug bolts were changing color and at a dealer service I mentioned to service adviser. He actually made a notation on my service paperwork. The car was under the mileage restriction as well as the time restraint. This car has been maintained to the gills with all services during this time being done at Volvo Dealership(s). People are amazed at the condition of car when we tell them its eleven years old!Volvos solution was to put cheap plastic (chrome-looking) caps over the lug bolts. They provided at no charge. This was the only item on the car that did not look right. This past year, after having numerous problems with cheap caps coming off, getting removed at service and not replaced at either the dealer or National Brand Tire Store, I decided to research after market lug bolts online. I also went to Volvo Dealership to purchase one lug bolt to have as a reference to several aftermarket lugs. I wanted to make sure I was getting same size lugs. Interestingly, the Volvo lug was in a sealed plastic bag with blue writing stating, warranty product or warranty material. I then decided that Volvo should do the right thing. I took all 25 lug bolts off the car and sent them to Volvo in New Jersey. Their consumer service top level regional person after several days decided, unfortunately they could not replace them. The bottom line, as a Volvo consumer, I feel the lug bolts should have been replaced at that service. Since that point in time, I have used an independent shop for both Volvos I own. I was recently talking with a Volvo salesman about potentially buying a new XC60 for my daughter graduating from Ga. Tech in May 2015. Oh well, I can vote with my pocketbook. No new Volvos for this family. Oh by the way, Volvo Cars of North America (or is that CHINA?), Im no longer your CUSTOMER FOR LIFE. Later...

We got the 2016 xc90 last September, got issues with the auto brake and sensors. But the biggest one happened last month that the car locked itself with all my belongings inside, phone, car key, money except my toddler!!! We parked outside for over an hour, turned the engine on, closed the door and walked toward the other side of the door to put my toddler in his car seat then found all door locked!! We were lucky that we found a phone to call my husband to bring his spare key to us and his key didnt work at the beginning either. While we trying to figure out how to open the door manually, it magically unlock itself.Volvo did a software upgrade and said it will never happen again!! As to our surprise, it did again!! Less than two weeks we got the car back!! Very lucky again that my toddler was with me!! Totally lost our faith to this car!! We bought it coz of their safety and reliability but this car just a total disappointment. After reading all the reviews here, how could Volvo ignore all these issues and still have this car on the market???

I have 2014 Volvo s60 r-design. 2 months ago 1 year old car gave warning that the engine cooling water is low. I have send my car to dealer and they couldnt find out what is the problem for 1 week. Then a reply came from Volvo Sweden was saying that OPEN THE ENGINE AND CHECK IF SOMETHING IS WRONG. I told them to stop. I was expecting that Volvo replace with a new car. 1 year old brand new car driven for 35.000 km which has a problem in the engine mean that customer needs to be satisfied. I will definitely never get a Volvo car again. You pay almost same money as BMW or Mercedes but Volvo doesnt stand behind of its product as German brands does.

I just have to write something about the Volvo brand and specifically the XC90. Being sold as a luxury SUV but with very thin cheap leather interiors. In addition thin plastic by the side of seats that is prone to splitting. Volvo really should do something about this if they intend to charge what they do for these high end vehicles.

This new Volvo is a real success and is very advanced (re. media, etc). It reads your SMS f.i., but DOES NOT WARN YOU when you will be out of petrol. I am expecting an alert (sound, flashing sign, or...), but this car has none of this. The very small petrol pump (invisible on the dashboard) turn orange, that is all. As a result, I got stuck 6 time in 15000 km including on motorways, costly and humiliating experience. I wrote to Volvo Sweden, but did not get even a receipt, and the garage told me this is like this and Gutbrod has NO plan so far to add an alert, which you would find on a DAF in 1980! I am disgusted!

Ive owned this 2016 Volvo S60 Premier T5 for almost 2 years now and it has been a great car so far. The only peeve I have is the engine start/stop when sitting in traffic. Its really sensitive to the speed of the car but luckily it can be turned off. The car has plenty of safety features with the tech package including the lane departure warning and BLIS. Also I highly recommend the sport package. While the 19 wheels arent too flashy the shorter more aggressive springs make the car handle great on windy roads. Altogether the Volvo S60 is a great car.

On August 20th, 2016, my wife and child ran out of gas in her brand new 2016 Volvo XC60 which she paid $43,000 for. She purchased the Volvo because of reputation and safety. Volvo uses their roadside assistance as a selling tool. My wife and child sat for 2 hours after being told it would be less than one hour. No one followed up with her, gave her any update at all. It was 90 degrees and they were not close enough to walk to any store. A kind gentleman finally stopped, gave them water and snacks and then came back with gas. He did not take a dime. I called Volvo to voice my displeasure and it was then they called my wife. At this point, it was too late. Roadside assistance is good but only if they actually assist.

Like many of you, I am a die hard Volvo fan. A loyal Volvo customer, I purchased my Certified Pre-owned Volvo XC-60 a few days ago. Its almost brand new and a beautiful vehicle. I was very excited to set up the Volvo On Call app on my iPhone. It doesnt work! I ignored a few negative on-line reviews about Volvo On Call app and service. Do NOT overlook these reviews!Sadly, it took me over 5 phone calls to set the app up. Then, after paying $200 to get the app functional, it worked for one day. I was happy until the next day when the app totally failed. No services available! I called Volvo On Call... They said it will be fixed within 24 hours. Giving 24 hours, I didnt use the app. I then tried to use the app (well past 24 hours), to no avail! The app doesnt even recognize my account. It wanted me to start all over again (!).Frustrated, I called and asked Volvo for a refund. The answer... No! We dont refund for the app... I explained that its not working. Volvo, reluctantly, offered a mail-in 30 percent off coupon, which I declined. I dont want 30 percent off. I want the Volvo On Call app that I just paid $200 for to work properly, as it should. As a loyal Volvo owner, I am extremely dissatisfied. I almost purchased an Audi. I am thinking that would have been the better choice now. If you purchase a new Volvo, please be aware that the Volvo On Call app may not work! Even Volvo management will not offer you a refund - or seemingly care - if your Volvo On Call app is working properly or not. Buyer beware on this app!My Volvo is a wonderful vehicle, for sure! However, dont trust the technology or the service before you provide your credit card, as I did. Sorry, Volvo. Youve let down one of your biggest fans in me. I would recommend a Volvo, but its impossible for me to recommend that someone I care about spends $200 per year for the Volvo On Call app, as the service doesnt work and is abhorrent, at best. Please think twice before buying this app and trusting the service like I did. Its a very frustrating and disappointing experience. I cant get a refund, and the app truly doesnt perform well at all. Its good app in theory, but it lacks the practical expectation of functionality. Regretfully submitted, a frustrated and disappointed Volvo enthusiast.

My 2004 Volvo S60 AWD has transmission problems. I had replaced the throttle body for $960.00. Now it needs valve body for $1200.00. Even though the throttle body was recalled through class action lawsuit, Volvo says my car wasnt part of the recall campaign. The mileage is currently 123,000. Recently, I replaced the motor mounts, serpentine belt, timing belt, and water pump.

I like my Volvo - its a good, solid car. I love my cars heated seats, sun/moon roof, dual temperature controls, and polished wooden steering wheel. I also like the heated mirrors, headlight wipers, 40/60 fold down back seats with a pass-through, and spacious trunk. The gas mileage could be better though, and theres only ONE cup holder. Then the electronic switchblade key with electric lock control is hideously expensive to replace. Also, since we dont have a Volvo dealer anywhere within 100 miles, no one wants to work on it.

I paid $43,100 cash for a 2000 Volvo from Mr. ** on July 6, 2012. It had minor wear and tear, which was expected. It had 126,000 miles. On Aug. 3, 2012, a message appeared to add coolant. I went to auto store, purchased coolant that was poured in the reservoir by sales associate with me under the hood. The message went off. I proceeded onto the interstate and the car began to smoke awfully. The check engine light popped on. It smoked even more and then shut off. My mom, my 1-year old son and I were in the middle of traffic. I called Mr. ** five times. When he answered, he said his phone is usually off then. I got it pushed on the side of the road and left it until I can get it towed to his mechanic on Sunday, which I paid $50. He never called. On Monday morning at 10 am, I called to confirm if his mechanic is looking at the car. He said he’d be to it later. At 4 pm, I called but no answer. I called Tuesday around 10:30 am. He answered and said, Oh, the head gasket is blown. You mustve driven that car hard. He said he couldn’t do anything but take it to the auction and sell it for $1,000 - $2,100 short of what I paid. As of Aug. 7, he hasnt answered the phone, returned calls or contacted me. Im a single mother with two small kids and I dont have $3,100 to throw away after having a car for a month or to get repairs. His neglect and nonchalant attitude makes me think he already knew the present issue and still sold a lemon bad vehicle. What are my rights or legal avenues? Also, the mileage now is a little over 129,000.

I own a 2012 Volvo XC90. I purchased this new. I chose a Volvo because of their reputation. Turns out that they are riding on a reputation that is no longer is accurate. I drive quite a bit. Mostly long distance freeway. At 150k miles the car needs new catalytic converters. Volvo quoted 7k for the repair. Now the transmission is slipping. Blue book on this car is only about 7k. Better off taking it to the wrecking yard. Volvo customer service was no help. Car has been well taken care of. Still looks new but has absolutely no value. Ill never buy a Volvo again.

In the Details and Restrictions of the Volvo Carefree Coverage it states for low mileage vehicles (Service will be covered provided they are serviced within 2 months of their anniversary date). (In service anniversary.) My in service date was January 6th - when I tried to book the final service on January 28th, they would not provide the service claiming the program had expired even though I was well within the two month requirement outlined in their Details and Restriction as stated above. Their wording in misleading to consumers and they should clarify it to indicate that their policy does not apply to the final service and that service has to be provided prior to the in service date. Very poor customer relations.

It looks good, the safety features are top notch, it’s easy to handle and it’s safe. The interior is beautifully crafted and the warranty covers almost everything.

I have a 2005 Volvo XC 90. It has 166K miles and I have never had a problem with the car. It has always been serviced at the dealership. Aside from brakes, tires, and some things that were caused by my family, Ive never had an issue with the car. I am about to pass it to my son. I would definitely buy another Volvo XC90.

Searched and waited for the color combo and features on this car. While waiting I should have done some homework!! I take my car to the Mission Viejo Volvo for service, when purchased a seam of the leather was coming out, had to take it in three times to get if fixed and made sure they didnt just shove it up with a screw driver like the first two visits. THE CAR RUNS OUT OF GAS!!! Your control can say you have 30 miles or 50 miles... you will still run out. We dont let it go below 100 miles, the GM at Viejo after bringing me in his office and closing door said there is just no fix for it.The parking brake goes on while you are driving or stopped in traffic or at home and cant get it out of park... Very nice with the other patient drivers honking!!! This is my second time back in 6 weeks for brakes. First week in July they said they replaced brakes, pads and rotors! However I keep ending up in the middle of the intersection, well you guessed it less than two months later same problem. Manny says I have a lot of miles on the car so makes sense, never checking the records to see that it was just done. Just told me it was going to cost a lot.Also brought it in because the car sounds like a muscle car, the service guy asked me if I made it sound that way... Oh yea, sure. Pretty blonde mom with three kids wants to sound Gangster. No its only that the catalytic converter has gone out, they have ordered one. Maybe another week. They have had it this time three weeks. They said they were working on all the other computer problems while they wait, and may have to send a guy to school about how to fix the whole parking brake issue. My reason for buying the car was I have two new drivers in the family. They wont touch this cheered safety vehicle. Its a nightmare. Since I have had the car 10 months, they have had it 10 of those weeks and counting in the service department. Help, anyone, help me get free of the monster on wheels!!

My Horrified experience with Volvo V40 and Volvo Doncaster Dealer: I bought 2013 Volvo V40 Demo on June 26th, 2014. After driving 5 times, the car broke down in the middle of road on July 10th. My daughter and I stayed in the dark and stranger street for two hours to wait RACV road assistance and tow truck. The car was towed away around 19:30pm and we got home around 8pm. On that night, I wrote Silverstone Volvo Doncarter and expressed my disappointment and angers. In the email, I said to Silverstone Volvo, I and my family lost confidence with this car, they really need to give us a rational answer and acceptable solution to bring our confidence back.Next day, it was Friday July 11th), I rang the Silverstone Volvo dealer to ask what was wrong with this car. The answer was that the petrol pump had a problem. The new petrol pump had been sent out from Sydney head office and should arrive on Monday (July 14th). I got the phone call on Monday 14th of July, Volvo Silverstone informed me that the car was ready to pick up. Since I worked on Monday and I picked up the repaired car on Tuesday (July 15th) and I was told that car was fixed and shouldnt have any problem.Next Day, it was Wednesday (July 16th, 2014) morning, my mother used this car to drive my daughter to school. After 2 minutes after they left, I got phone call from my daughter. The car broke down in the middle of road. I rushed to the place they stopped, and asked my mum use my car to drive my daughter to school (she was nearly late to school on that day). My mother (72 years old) said to me, I am not going to drive Volvo again. It scared me. I nearly had heart attack. My daughter had second horrified experience with Volvo in 5 days, she cried and said to me Mother, I had enough about this car. I dont want to be late for school again because of this car. I dont want to be left in the dark street because of this car, No more Volvo. I assured her that this thing is not going to happen again.After arranging my mother taking my daughter to school, I rang Silverstone Volvo. After Sales manager answered the phone, I told him that the car broke down again. He asked me to ring Volvo Road Assistance and tow the car directly to Volvo Silverstone to fix. On Thursday (July 17th, 2014) After sales manager rang me and left a message on my phone to ring him back. Because I was working until 10pm and I didnt ring him back. On Friday (July 18th, 2014) at 8am, I rang him back. He asked me what kind of petrol I have been filled in for this car, because they found some strange particles in the fuel. I said to him, Funny you said that, we had no chance to fill the petrol, as we only drove 5 times. The petrol in the car was from Volvo Siverstone. This explanation really pushed my anger out off my limit. Thanks god, we didnt fill the petrol. What happened if we have filled the petrol, was it our fault to make this car stop in the middle of the road?After Fridays morning conversation, I had not heard any thing from Volvo. On (July 21st ) evening, I wrote to Volvo Head Office to explained what happened, and I was going to put application through VCAT. On Tuesday (July 22nd) I received the email from Vanessa, Volvo Customer Care manager. She wrote in her email the fuel in the vehicle is contaminated and they were currently investigating. On July 25th, I received the email from Volvo Doncaster. I was told that Volvo expected to have the components required here for Monday 4th of August and vehicle ready the following day. On July 30th, I received the email from Volvo, I was told that this vehicle was due to FUEL contamination and in no way due to a product failure with this Volvo V40.After receiving this email, I was very angry. Up to this point, Volvo still denied that this car has any quality problem, even though the car was broken down twice in the middle of road in 5 days. Volvo also blamed the fuel was contaminated, though the fuel was from Volvo, not petrol station. From that day, I started my own investigation. Here are my findings:I rang VicRoad and I was told that this cars registration has been changed, but VicRoad wouldnt give me more information due to privacy law. I went to CarHistory Website to search and got the report that showed the Odometers of this car could be rollback. The reading on March 4th, 2014 was 5023km, but reading was 1146km on April 5th, 2014. On August 12th, 2014, I wrote to Volvo team and informed them that my finding has shown this cars odometer has been rollback. On same day, I got reply from Vanessa, care manager of Volvo, she wrote in her email we can confirm that in this case the report is showing incorrect odometer readings. The correct odometer readings are as follows: 2226 kms on 24/06/2014 and 2827 kms on 08/07/2014. I replied her email and attached the photocopy of contract of this car. The reading of odometers was record in the contract was 3050km. This contract was signed on June 25th, 2014.I also found the reading of Odometer was recorded as 2619km on Certificate of Roadworthiness from VicRoad on June 24th, 2014. My questions are: 1). Why did Volvo dealer change car registration number? 2). Why are there many different readings of Odometers on different documents that produced Volvo? On Friday, 22nd of August, VCAT arrange conference meetings between Volvo Silverstone and I. The purpose of this meeting was to settle between two parties. In the meeting, I asked for refund of this car. The reasons are: The car has serious quality problem. It broke down twice in the middle of road in 5 days. Volvo had opportunity to fix the car, but the problem was still there. Volvo Silverstone didnt acknowledge any faulty of this car, but blamed for fuel contamination, even though the fuel was from Volvo, not from me or other petrol station. This cars odometers was rollback based on the different document provided by CarHistory report, VicRoad and Volvo dealership.After speaking with solicitor from Consumer Fair of Victoria, I know that I have right to get refund of this car based on section 38 of Motor Trade Act 1986 and section 18, 29, 29, 259 and 260 of The Australian Consumer Law. In the meeting, Volvo Silverstone tried to settle a deal with me, they only wanted to extend 2 years of factory warranty on this car. I declined. I said to them, I was happy to compromise, but here are my conditions: 1). I wanted another new car, though I was asking for refund. 2). If you want me to take this car back, here are one condition, Volvo had to write a statement to say if this car breaks once again in next 12 months, Volvo will take this car back unconditionally and I got fully refund the price I paid for. Volvo Silverstone declined to do so.I also asked Volvo manufacture to write me a letter to explain to me about Fuel contamination issue, but Volvo Silverstone refused to do so. I asked Volvo Silverstone Dealer two questions: a). Why were there many different Odometer readings shown on different documents? Reading from CarHistory, Reading from VicRoad certificate and Readings from Volvo Contract and Volvo customer care manager? The answer from Volvo Silverstone was all these readings were wrong due to human errors, Volvo has not changed Odometer readings. b). Where did the contaminated fuel come from, because I havent filled the fuel? The fuel was from Volvo silverstone when the car was picked up. Volvo explained to me the fuel was filled by other test drivers when they had a test drive. It was the fault of Petrol Station.I told Volvo Doncaster Silverstone: You are lying to me and you make a lot of stories, I dont believe anything you said to me. This car is still in Volvo car dealer, I dont want take this car back. Volvo dealer inform me that they will start to charge fee. From tomorrow, I have to find a lawyer, which could cost me arms and legs. But I want to fight. If I have checked the history of car, I wouldnt have this mess. I paid nearly $45.000 for this car, but so far I only had nightmare. However, I have done nothing wrong, I trusted Volvo but Volvo Silverstone took advantage of me. As a consumer, I will fight to the end. I deserve a better treatment. I wouldnt let Volvo get away and continue to cheat other consumers.

I have 2010 XC60-T6 with 20,000 miles. On Sunday Dec.18, the battery died. Next day, I had to go to work. I called Volvo Roadside Assistance and booked the towing to dealership on Monday at the earliest time, the dealership service center opens at 7am. On Monday, Dec.19 at 6 am, Roadside Assistance representative Lorain woke me up and said that my car has to be towed at 7:30am and I have to receive a conformation call at 7am. Nothing happened until 8am. I called to Roadside Assistance, spoke with manager Wendy. I was told, that towing is scheduled at 9 am. At 9 am, I called to Roadside Assistance again. Supervisor Lolita said that towing is scheduled at 10 am, which got me very upset but she said nothing she can do now. To be honest, Lolita called back in a few minutes and said, that she spoke with the towing company and they are going to pick me up in 10-15 minutes, and my lost wages, if so, can be compensated by their Costumer Service. Finally, the towing track came at 10:30 am, 4-5 hours after the first call from Volvo Roadside Assistance. My car was delivered to Bay Ridge Volvo at 11 am, it took 1-5 hours to diagnose and replace the battery. At dealership I was told, that they do not provide a replacement car during the warranty work if my car bought at the other dealership. Finally, I lost a half of my working day, which cost me $150. It could not happen if my day before scheduled towing came on time. In a few days, I received a letter with tons of apologizes. I called to Customer Service and was told by the Customer Service Specialist Tim **, that they do not compensate lost wages.That is my opinion, Volvo Customer Service, Volvo Roadside Assistance provide very bad service. Representatives give to customers wrong and false information, which can cost them money. I already had a few other issues with Volvo services (I never had anything with my Audi and Volkswagens), and I believe, this is my first and last Volvo.

I needed my Volvo to serviced and took the car to an authorized representative. I expected a modicum of politeness from the agent, but none was on offer. MY wife asked a pretty innocuous request, which was how long the car might take to repair/service. This was a company car which was of no interest to me apart from when I might get back to work. But the Volvo representative, for whatever reason, wanted to be nasty and told my wife to shut up and sit down. When I challenged the Manager on this behavior he was also uninterested. The Car was Serviced but I complained to Volvo about this and they did nothing. As a result they lost the ability to provide 150 cars. Was their rudeness a good financial decision? Only they know.

I have been owning only Volvo cars for almost 15 years now, and my experience has been mostly positive. I sold my 2001 S40 with 142k miles, and it was still driving fine. No major repairs were made during the first 100k. Afterwards, repair costs started going up, but engine and transmission were solid. Ive owned a C30 for two years as well, and nothing ever broke down. Based on my discussions with Volvo mechanics, here is what I would advise you:1. Never buy a new model within the first 1-3 years of introduction. Engineers keep improving these cars year after year, based on real driving experience coming from customers. By the 4th year of production reliability improves to superior levels. 2. Stay away from fancy electronics, add-ons, options, sunroofs, and so on. Their engineers spend most of their time and money on safety/strength, engine and transmission. 3. Buy the most common engine in production, especially one that can be found across platforms. 4. Change the oil on time and do the required maintenance. These cars may give you headaches from time to time, especially with high mileage. But if there is ever an accident, you will walk away laughing and texting. Volvo is still a great company, even under Chinese ownership.

DO NOT BUY a Volvo unless you want one headache after another... They are horrible. And if you have a problem and call the 800 full phone number they will not help you with anything. Bought a used 2005 XC90, paid $ 7000. After 3 months the transmission went out. Got a used transmission to replace the old one, now a month later the electrical is shot. And although there is a recall and a fire hazard for this year and model, the Volvo company says my Vin number is not covered. WTF! Great way to do business

Volvo XC90 - Do not buy this car. I bought one brand new from the Ontario dealer. I have had one problem after another. Most were minor, but annoying since my closest dealer is 1 1/2 hours away and they dont offer authorized repair anywhere but at a Volvo dealership. Now at just 60,000 miles, the transmission and drive shaft have to be replaced to the tune of $5000+. If the dealer does the repairs, it is $8000 and Volvo wont help one bit. Talking to my local mechanic and reading the blogs, the Volvo SUV have had a lot of major mechanical problems. Do your research, do not buy a Volvo SUV. You will be sorry.

My 2007 Volvo S40 alternator caught on fire and the Volvo dealership said there are no recall for Volvo alternators. Can somebody please let me know the truth. I purchase a new alternator from AutoZone made for a Volvo s40 and it did not work. In addition, the Volvo service department in Greensboro, NC said there was nothing wrong the alternator; however, I need to purchase a Volvo alternator from a dealer. So why does other parts departments use the Volvo name such as AutoZone, Advance Auto when selling Volvo parts? If you have a Volvo 2007 S40, try starting the engine twice and notice your alternator will catch on FIRE.

I too purchased a 2009 Volvo 780 from TEC Volvo in Portland in May 2012, with 436k miles. The list of repairs is extensive and ongoing to this day. Started from second day of ownership with 4 batteries and has grown to include the following list, minus dates but all documentation is at hand: 1. 2 CAC 2. 2 turbo to CAC pipes 3. 1 CAC to intake boot 4. 2 belt tensioners 5. Idler pulley 6. 1 alternator 7. 1 differential pressure sensor along with cleaning of venturies. 8. 4 boost sensors (2 on manifold, 2 on mixer box) 9. Exhaust manifold 10. EGR 11. Injector #3 and 6 injector cups 12. 1 turbo 13. 1 bellows pipe (flex pipe on exhaust) 14. 1 clean 7th injector. The next day, replaced the 7th injector. 15. I-Shift transmission (thankfully under warranty) 16. Clutch - one month after transmission along with several trips for engagement and disengagement issues resulting in several thousands in bills just to find the transmission had the wrong programming 17. Rear ends and power divider rebuilt because of broken thrust washers and damaged gears. 18. Brake shoes, slack adjusters and chambers on both rear axles. 19. Several air leaks 20. Exhaust clamps had to be replaced because they failed behind cab. 21. 3 rear suspension leveling valves 22. 1 cab leveling valve 23. Fuel pump/power steering pump 24. Engine wiring harness 25. Manifold and EGR gaskets due to leaks after repairs. 26. Hood struts 27. Shocks all around the truck28. Had to replace all ten tire because of some kind of foreign substance inside destroyed the internal lining of the tires (looked like grease or tire goop in large quantities.Now, I just yesterday spent $500 to dyno the truck and it falls on its face so bad that they could not complete the dyno test. Lost 58hp in 160rpm drop and now Volvo tells me I need 6 injectors and cups which runs 5-6k dollars and the problems continue. One thing that has plagued me since purchase is fault mid 128 sid 102 fmi 11 manifold boost pressure/root cause unknown. Tens and tens of thousands and still no fix. In 13 months of ownership, Im over $50k in repairs and another $50k+ in lost revenue and down time. Damn ridiculous if you ask me. Im broke and Volvo keeps playing guessing games and throwing parts at the truck instead of fixing the POS.