My engine died on my car with only 73000 miles on it. I was told the balance shaft seized up with no reason why while I was driving it. Luckily I was not in an accident as my car just died in the middle of the intersection. When I called the VW headquarters, they said since it was out of warranty they would not financially assist in any way, despite the low miles and regular maintenance. The 2009 VW Tiguan has multiple issues and would not encourage anyone to ever buy this car, and at this point I am not sure I will ever buy another VW ever. Its unfortunate that they dont stand by their known vehicles that have obvious issues.

My Jetta just had its engine blow up essentially. There is a manufacturer defect and these should have been recalled. I was driving when the engine decided to just stop working. I could have killed someone. There is a class action lawsuit for this exact issue. When trying to get this issue resolved and get a portion covered to replace the motor, we were given the run around. We have been told that it would be 10k for a new motor. The consumer “advocate” says there is nothing they can do about it and refuses to escalate this to another individual above her pay grade. VW has poor customer service, questionable business model and just overall poor business practices. I will NEVER purchase another VW and I caution others in the purchasing of one. VW should be ashamed of how they treat the people paying their bills and feeding their families. This is NOT a company I will support or stand behind.

This is the second brand new VW GTI I have purchased. The first one I bought in 2012 had its fair share of issues but everything was covered under warranty and getting the car repaired was mildly painless (could not get rental/loaner car while repairs were made). Despite my better judgment on the reliability issues concerning the first VW I purchased I went ahead and purchased the more expensive (automatic DSG) version of the GTI for 2015. I have had numerous issues with the car including mechanical failures, cosmetic failures, and water leaking into my vehicle right through both of the rear doors. I cannot be relieved of my issues and the manufacturer (Volkswagen) will do nothing to help me (The consumer). It is surprising to me especially after the whole VW Diesel thing that VW will not even try to reach out to help the existing customer base they have left here. Needless to say I will be trading my car in (doors still leak after four or five attempts to repair to no avail). I will never be buying a Volkswagen again or recommending one to anyone I know. The second dealer I had attempt to repair my doors actually damaged both of my rear doors in the process and scratched my vehicle. If youre considering buying a VW then DONT. I honestly would recommend them despite the problems I had IF the customer service wasnt so poor. I am truly disappointed with my purchase and will think about this mistake I have made for years to come. The image I have included is the water leaking into my rear door. (This cannot be corrected despite the numerous attempts from two different authorized VW dealerships) Mind you this is nearly a brand new car with less than 16000 miles.

For the first 3 years under warranty, my car had no problem at all. I bought my car in 2012 and its been 5 years now with 40,000 miles. The car is still smooth and its perfect. Nothing is leaking underneath the car. When I went today for my 40,000 service maintenance, they said theres a problem with my motor. Like the oil is leaking. I laughed inside and told myself, What the **? Hahaha.I remembered my friend who was a sale person in Volkswagen told me that, After your warranty dont go to Volkswagen. Theyre going to rip you off. I should of listened. But I told myself, Lets see. I asked the guy, Why is it leaking? The car is new... Its only 5 years. So is this mean Volkswagen is not GOOD at all? I mean, our Mazda, Honda are more than 10 years, and nothing ever leaked. The only repaired we had was the tires changed. I just think this is BS. The guy told me, not to wait longer because it will cost me more. The motor for motion is leaking and it will cost me $600. WTF?

2018 VW Tiguan SEL Premium. What’s not to love? Well if you have 2 days to listen I would tell you. Today the EPC warning light came on and what followed is too much to add here but many VW owners have the same problem. I guess here comes another recall. Never VW again!!!!

2011 VW Golf TDI Engine Problems - So I purchased my Golf new in 2011. It has ran strong and I have had very few issues which were all very minor. After putting 70k miles on the car I had to replace something in the front end which cost around 1000 dollars. Now at 130k miles the check engine and glow plug light came on. The cars power reduced by 50%. A few miles down the road it completely shut down. Had VW conduct a diagnostics. They told me that my high pressure fuel pump HPFP had failed and contaminated my fuel system. Also the catalytic converter and particulate filter was shot. Oh yea and need to replace the water pump and fix the timing. So, the parts list was 2 pages long and the total including labor was over 8,000 dollars. Let me remind you that this car is a 2011 model, 95% highway miles and is in good condition. I have truly enjoyed driving this car and expected many more miles out of the TDI engine. I havent had the repair completed yet. It going to cost more than the damn car is worth. I have mixed emotions about owning another Volkswagen.

Purchased a used 2010 Volkswagen cc about a year ago with 70,000 miles. Clean carfax, no accidents. I did have the understanding Volkswagens are expensive to have worked on, but also thought they are supposed to be well built and reliable. The car has been a nightmare from day 1. Just the last 2 months alone the has been in and out of the dealership 5 times. The intake manifold, all the fuel injectors, the fuel pump, fuel pump control module, carbon build up... on and on and just as horrible as the car is the dealership. Ship is just as bad (maybe worse). Volkswagen doesnt stand by their product. They know about all the problems people have with them and they dont care.Just with the fuel system alone I truly dont believe all those parts I mentioned above failed. I think the techs just kept throwing parts at it until it ran at my expense of course. I could keep going and going... Long story short do yourself a favor and buy another brand. I hope the emissions scandal puts them out of business. Every time I drive the car I now wonder am I going to arrive at my destination? Totally disgusted!!!

Faulty seat recliner - I have owned a new Gold Cabriolette for nearly a year now. I love it, except for one repetitive and irritating fault - the seat release to swing the seat forward to move so you can access the rear seats is made of a plastic material attached to a metal shaft that releases the seat mechanism. The connection between the plastic handle and the metal shaft is continually breaking. When this occurs, you cannot access the rear seats as the seats will not move. You must return again and again to have VW dealer reattach the handle to shaft. What an absurd mechanism. Why cant they have one metal handle shaft that does not break every time you touch it?

I purchased a lemon. (2018 GTI Autobahn). The car has been serviced 6 times in 8 months for a faulty sunroof. The issue still remains. I filed a claim with VW corporate and it was denied. I would stay away from VW. Im taking this as a loss. :( STAY AWAY from GTIs with SUNROOFS!

Recently, I bought a used 2008 VW Rabbit from a private party. 2013-14 was my first winter with the Rabbit. Until my ownership the Rabbit had been garage kept. Turns out there is a VW design flaw. VW acknowledges how to repair the issue, however does not acknowledge there is a problem. Therefore, offers no recourse to accommodate VW Rabbit owners. How is this possible? How is this denial helpful? Snow and ice build up in the door jambs, over long winter months. The simple action of opening a door is meet with resistance when snow and ice accumulate due to poor drainage. The lower front corners of the doors bend out. In addition, the paint cracks and peels. Thus, rendering a well maintained VW Rabbit blemished and susceptible to rust.As the dealership nearest to my home, I had every intention of having the vehicle serviced at New Motors Volkswagen. So, I brought The VW Rabbit in for advice. I found them all too willing to shrug off the issues I am having by averting the lack of accountability and blame off on corporate, with the customary response, This is out of our hands. Indeed, it is a corporate matter - all the same it is a product they sell, they service and subsequently endorse. It would have gone a long way with me and my overall perception of Volkswagen had they shown genuine concern and support. Local dealerships are the corporate cornerstone in each community. The lack of aid, comfort and cooperation exhibited by this Volkswagen dealership is indicative of the exact type of behavior we can expect from Volkswagen Corporate themselves. Ultimately, the dealership apple doesnt fall far from the corporate tree. Clearly, Volkswagen has no consideration for the consumers of their products - why wouldnt their dealerships embrace the same cold policies?Understanding I am not the original owner, understanding the so-called warranty has expired and understanding the vehicle has been introduced to weather conditions and storage conditions it has not faced in its previous years, should I, the consumer who entrusted my savings, my earnings and my faith in the Volkswagen product, be left out in the cold? It appears that is exactly what Volkswagen Corporate and its fledgling dealerships are doing. Taking advantage of hardworking people such as myself, who are too small to contest the mighty corporate injustices of Volkswagen. Volkswagen is treating myself and every one of its consumers as simple-minded prey by selling inferior products without certitude and without aegis. Volkswagen will NOT take responsibility or offer any assistance.Unlike Volkswagen, I can admit when I have made a mistake. By purchasing my 2008 Volkswagen Rabbit, I have certainly displayed an egregious lapse in judgement. Without a doubt, Volkswagen is not a company driven by consumer satisfaction, or superior products, but rather a company driven by bottom line profit margins. Thank you Volkswagen for correcting me.

I lease the Rabbit, because the salesman stated I could buy the car after 48 months with purchase option around $8,500.00. The value was written on the contract. In the last month of my lease, I called VW to confirm the payoff - $8,500.00. So, Im going to refinance the car for purchase or trade the car. I found a Nissan. He agreed to give me $10,000.00 on trade. Its a fair deal; the VW was listed for $12-14 thousand. The Nissan dealer signed a power of attorney to procure the lease title of the VW. VW told him his payoff was $11,930.00. Now, Ive driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, Dont send a check with the dealerships name on it. To make a long story short, though I could have paid off the VW myself, Nissan didnt want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan. I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when its not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

The first day I drove my new 2019 Tiguan SEL home, I opened the passenger driver-side door and the handle got stuck and would not go back in...Made an appointment for 2-days later to get this fixed. During the 2-day waiting period, I was stopped in a turning lane on a four-lane, lighted road to make a u-turn. When I hit the gas pedal to go the car jerked forward, and went to a standstill for about 5-seconds while my foot was firmly pressing the gas pedal. This caused the two oncoming vehicles to have to screech to a stop; and the vehicle in the middle lane had to swerve to avoid hitting me and spin out. When the Tiguan started moving forward, I had to pull over because I was shaking. The same issue happened again the next day, but no oncoming cars were in sight.Went in for the door appointment, I told the service rep about engine and asked to speak to a manager. An assistant manager came out, I told him about the engine, and he respond thats a VW and gave me a hug and two free t-shirts. New door handle had to be ordered due to corrosion, had to come back 3-days later to have it fixed. During those 3-days, the passenger seat seat belt warning sound started randomly going off, along with the airbag light flashing above the hazard light when my handbag was on the seat. Reported that and the engine issue again at next appointment. Had to leave the car for two days...At pick-up was told everything was tested fine, but VW did not bother to test the seat sensor. Was instructed to not put anything on the passenger seat, as stated in the cars manual.I was in tears telling VW of Naples dealership that I felt totally unsafe but they would not help me get another vehicle and told me to get back into this vehicle. So I contacted Volkswagen corporate to request a new vehicle, or to let me out of my lease...Denied. Both VW corporate and Naples, FL dealership did not care about my safety at all, nor that I was obviously an unhappy customer. Money should never come before safety, so I paid to get out of my lease. This is a deadly safety issue.

My husband and me have been the proud owners of three new Volkswagen cars. We have always had our cars maintained only by the Donaldson Volkswagen dealership in Sayville, NY. Ever since I have owned my 2004 VW Beetle, I have noticed that the ignition cylinder lock. I verbally mentioned this several times to the Donaldsons Technicians and was told VW Beetle had been made this way and I was informed to wiggle the steering wheel and place my foot on the brake. I never check out this information given to me by the technicians. My beetle is now over 88,000 miles and without an extensive warranty.On 7/18/16 my car broke down and locked. My car had to be towed to the Donaldson dealership. I explained to technician this was an on going problems throughout the years that I owned the VW Beetle. I had to fix the car. The Donaldson Technician wrote: Found steering column locked. Mechanically faulty causing damage to ignition lock cylinder, removed and replaced ignition lock cylinder, removed and replaced steering column lock. This cost was $532.30 to repair. I asked the technician again if anything could be done with the cost of the repairs since this was an ongoing problem with the ignition lock cylinder. Technician replied, no, your warranty has expired and the car is over 88,000 miles.The technician gave me the VW Cares telephone number but I received the same comment from Improvement Customer Service person Martin ** as well as their team leader MaryJo ** who made the final decision. Both of them would not give me their last names. I learned two lessons from this experience. 1) I am not a value customer at VW Donaldson. 2) Check out an on going problem with your car and find out if this problem is ongoing with other VW 2004 Beetles. My husband and me were going to purchase two more VW cars but we learned our lesson from this experience.

Transmission jerks and could cause major accident. Engine stalls. Dealer says all OK but car is not OK. Transmission dangerous. Will never buy another. This 1.8T Wagon from Germany is my third VW.

So I get a postcard in the mail for a recall in my ABS system in my car (2009 VW Jetta). I make an appt at VW in Clarksburg WV for 0900 on June 19th. After sitting for an hour and a half I check the status of my car. The service manager says it should only take 30 minutes for my car and I told him is already been waiting an hour and a half. He goes, checks on my car. States that they have to order a new ABS SYSTEM for my car which 9 out 10 times a car doesnt need it. But mine does. He then says they dont recommend me driving it until its fixed. So I ask if they are going to give me a temporary or loaner vehicle to which he says I cant. We dont have any. So I ask if they will provide a rental. He says VW doesnt do that.So what do I do? The manager says, If you want your car you have to sign a waiver and pushes my car keys into his pocket. So I was told I could have my car if I signed a waiver releasing them of liability if I get in an accident but they wont provide me with any type of vehicle to drive temporarily. So with great hesitation I sign and voice my opinion on how bad their service is and always has been but this was topping it. Told theyd call me when the replacement came in.11 days later, I just called them and asked why they havent called me about it. The manager again (how hes the service manager is beyond me bc he does a very poor job at retaining customers or helping them) says to me I havent called bc I havent had any available appts open to get you in! I said dont you think you should call me so that I can make an appt at least?!?!? After all I am driving around with a disabled ABS system!!!Without any regard to my well being or my kids who ride in my vehicle or others on the road, he says I guess I can get you in July 10th. You guess??? I am so appalled and so extremely angry at how incompetent and irresponsible this man is!! He lacks any concern for others and hes fat lazy **. Cannot and does not even attempt to help me in this situation. I highly suggest that VW replace him with someone who knows what theyre are doing. I will never, ever buy another vehicle from VW!!! They have done nothing but give me a run around from day 1.

I leased a vehicle through VW Credit and they advertised that they would pay the first payment. The lease was on 12/4/2012. The first payment was due on 12/4/12 according to the contract. In my opinion, that is very misleading.

Ive owned 5-6 new VW TDI Golf/Jettas; and thoroughly enjoyed them. The most recent purchase was a 2015 Golf TDI. The dealership has been more than helpful and accommodating through the approved update process and 2 stages have been completed. The final stage of the repairs was scheduled days ago; and when I dropped off the vehicle service needed a claim number. Please excuse my filing system, but I did not have the claim number. The dealership, which I love, and has always treated me like a king, could not do the repairs, or, provide me with the claim number. In conversation I learned VW does not trust their dealers, (yes, the people that support their employment). I talked with VW corporate for the TDI issue (VW Lying), and am getting nowhere. I Seriously hate to admit it, but I guess Ill become a Ford person. What an unbelievable, and very sad story. BUT... IT IS THE TRUTH.

Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and has spent 1000s of dollars in repair. But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all, as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW. This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundredth 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan it would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty. This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it!!! Before an innocent family dies!!! Help!!! In the meantime I will tell my story in the social media, to people, in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can etc., etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! In other peoples Tiguan that have had the same problem it just keeps reoccurring after being fixed. VW has lost a loyal customer forever!

2017 GTI Polo with known thermostat and water pump issues, The car has 35000klms on it. They will not replace it, fix it at my expense. There is no goodwill at all, I could understand if the car had over 100000 km - but it is still new and it is a known problem. VW never again!!

My son was parked with the engine running, listening to the radio. The engine burst into flames and exploded three times. He was parked up against a building across the street from our apartment. It was determined it was due to a malfunction in the engine, and we were reimbursed for the car by our insurance company. Our son could have been killed, but Volkswagen, which is doing a big ad campaign about safety, refuses to pay the building owner for the damage or to reimburse us for our $1000 deductible. There was a recall, but even though we bought the 2-year-old Bug from a dealership and had it serviced at a dealership, we were not advised of this major problem with the car. Forget safety in a VW. Forget responsible compensation from VW.

I have been trying to get the Jetta TDI car bought back since Nov 2016. All I get is excuses such as what a legal document is, and not complete even though I follow instructions, and finally in February it was marked completed. Now excuses are the system is down, cant find an opening to schedule me. Never another VW which is too bad because the diesel car is good.

I bought a VW Tiguan in Dec. 2019, top of the line with bells and whistles. About 14,000 Km after, when I took it for the 15k km service, I asked them to have a look at the brakes as theyve started to make some noise. They said the brakes overheat, the metal is blue (sign of overheating) and they theyll need to be replaced. $1,500 invoice. They said the warranty doesnt want to cover it as it is a consumable. I know that the warranty doesnt cover consumables (oil, filters, brake pads etc), but this is the first car I have to change the brakes under 60,000 - 80,000 Km. I love my cars and I look after them, but I see this as a factory defect, not a user error.I would like to clarify something: Ive owned and drove multiple cars along the years. Im a car guy, I love cars. I bought the Tiguan for my wife, but I drove it 90% of the time due to some circumstances. I had multiple German cars, Japanese and American cars over the years. Just so you know, Im not looking for any freebies, discounts or anything like that. Just want the manufacturer and representatives to stand behind their claims and contracts.The dealer cant change them on warranty, theyve submitted pictures and technical reports to VW Canada but theyve rejected any warranty claims. Ive called them directly to talk about the situation, theyve opened another case and VW Canada said theyll get back to me in 48 hours. Few days later I called them again as I didnt hear anything from them. They said another 48 hours...This becomes a joke, they throw the blame from one to the other and together to the put it in the owners lap to pay it. The warranty is a shame, they make the best to get out of replacing faulty parts or repair them stating its user fault. I start to have doubts about the parts reliability and warranty, at least not in North America. Unless you have a blown engine in less than 1,000 Km, they wont cover anything, and even then, they might say youve done something wrong to it or looked in the mirror the wrong way.

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.

@VW So here we go again with Volkswagen and their shifty business practices. I have been dealing with this problem since February. Volkswagen Drive Easy is my warranty company. I purchased their most expensive bumper to bumper extended warranty. It is the top tier level policy that they have. I paid over $4000 for it when I purchased my 2013 cc 2 years ago. It’s is a platinum bumper to bumper 36k/36 month warranty but they refuse to honor the “bumper to bumper” end of the deal. Volkswagen of Union City has been telling them for months that I need a new engine & they keep turning that down and fixing different parts of the engine instead of fixing the underlying problem. Shame on them...AGAIN!!! What is it going to take to get them to honor their contract?? After numerous band aid fixes, they finally agree with Union City that I do indeed need a new engine. However, they are not paying for all of the labor & parts that it took, and which they demanded, to get us to this point. They expect me to pay for it. WHATTTT? Volkswagen Drive Easy needs to pay for and honor all that they asked for and agreed to. My next stop is Volkswagen Drive Easy CEO, the media and legal action. In that order. I’m sick of these slimy business practices that Volkswagen has gotten accustomed to. It needs to stop. And it needs to stop now. My car has been in the shop since Aug 5, 2019, this time around and they are only reimbursing my for 10 days or $350, if they even honor that. I’ve paid almost $3000 in rental fees waiting for my car to be fixed.

I bought my wife her second Golf. It was a brand new 2010 model made in Mexico. Her first Golf was made in Germany but it did have some problems with the A/C compressor clutch at 10K miles, instrument cluster light flickers, inoperable stereo and consistent brake issues. Now onto the Mexican made Golf nightmare. During the first 6K miles my wife has been stranded three times. Transmissions electrical and mechanical component failure. A/C compressor failure at 7K miles, window regulator driver side at 9K miles, another one on passenger side at 11K miles, rear windows completely inoperable at 14K miles, rear defroster inoperable, driver door failed to unlock, exterior window rubber seals distorted resulting in leaks, stereo digital display failure, and of course, numerous engine light ups. The craftsmanship was horrible. Loose, shakes, rattles and mysterious noises. Service techs blame VWs Mexico plant for being in production start-up mode. Thats an unacceptable excuse. I dont recall Honda, Toyota or Nissan selling junk because of production transfer. Regardless of all the cheap and stupid excuses VW created, the Golf is long gone; thanks to a lease we broke early. I feel terribly bad for the next owner. Based on numerous reviews and data from reliable agencies, VW seems to continue in producing hit-or-miss cars. Two Golfs were enough to deter my wife in ever touching another VW product. Too bad for her because she loved Golfs. She has since bought a new Rav4, against my recommendation, and loves it. She has put 45,000 miles with absolutely NO ISSUES. Not a single problem.

My fiancee leased upon my recommendation in 2013 a VW CC. We decided to return it 2 months before the lease ended. The mileage on the car was 35% lower than what the lease contract specified, as it was only used half a year (snow birds in Florida). The car had absolutely no visible wear and tear, neither the body nor the inside. Upon delivery of the car we never ever got a call from the dealer asking why we were returning it. Neither did we get any comments about the returned car. Neither were we asked to have it surveyed. 2 weeks after delivery we get a statement from VW asking for over $400.00 for deep scratches on the hood, the outside mirrors, the bumper. I call VW-credit and raise my objection. The answer: We do not care what your arguments are. We had it surveyed by SGS and they assessed the damages!! I dont know which car they assessed but certainly not the one which we returned. I asked, why were we not informed about these damages nor were we supplied the SGS-inspection report. The answer from the incredibly rude VW-Credit employee: Its not our business to supply you with a report from the surveyor nor is it our job to inform you of the damage!!!I argued that the dealer should have informed us if they had independently found any damage. The answer from VW Credit Then go and complain to them. We have nothing to do with the dealer. We recommend you pay as promptly or we will take action against you, which wont be good for you. We complained to the sales Manager at VW in Naples Florida, where we leased the car. The reply from the manager: We have nothing to do with this. If you have complaints then address them to VW Credit!!Called back VW-Credit. The bottom line answer: Report the damages to your insurance company. I replied, NO, I am not committing insurance fraud for you to cash money because that is exactly what you are asking me to do. I repeated that the car had absolutely zero scratches nor damages. What was the reply from VW-Credit: We have no time for people like you. Phone hung up!We have leased the following brands in the past 10 years: Lexus, Kia, BMW. Have we EVER encountered any problems returning the cars? Never ever! Quite the contrary, we received letters thanking us for the business and inviting us to visit our dealer of trust so that he could help us choose a new vehicle. One fact is sure: NEVER EVER AGAIN WILL WE LEASE OR PURCHASE A VW!! If you have one under a lease contract, BEWARE WHEN YOU RETURN IT. We all know that VW needs to make up for the losses incurred due to the fraud committed with the emission scandal. Defrauding customers even more to get money from their pockets at the end of a lease is certainly a good way to reaffirm the company moral.

Brian from Cardinal Way offered me $33K for an GTI Autobahn in black. I took a day off from work, hauled both my parents and myself and Uber to our destination. Once there it quickly turned into a circus. They dont have the car. Brian had car trouble of his own and was a no show. (He must own a VW.) Both the manager and another guy tried to get me to buy another trim which I declined. While they were tossing nonsense in the air, another dealer 10 miles away texted me for a better deal. I declined. Bridges burned. So we had to take Uber back home without the GTI. Not sure how these car dealers live with themselves but I do believe Karma is a **. Never owned a VW and Im happy to join the Boycott group.

Although the car is almost nine years old it runs like a gem and continues to handle well. The body has no rust and still shines well when cleaned.

The Volkswagen EOS was a little pricey, but I haven’t enjoyed owning and driving a car as much as this one! It has supreme performance instantly even in freezing temperatures. After driving it for six years it still looks and feels like new. It’s very responsive, making me feel very safe in tricky traffic conditions.

After 6 years of being a loyal customer to Volkswagen, this is the thanks I get. I have a lease that is up Feb. 2016. November 2015 I was called into my dealer to trade out my car for a new lease. I explained I had fallen back on some payments, because I was out of work for a few months due to medical issues. I was making slow payments but doing my best. I had returned to work full-time and was ready to get the deal done with the new lease. They said Volkswagen, would not approve another lease because of slow payments. I was on-time every month for 51/2 years, and as you know real life happens sometimes. In any event the dealer said he was able to work out a deal and I should come in and sign papers. I arrived to the dealership at our scheduled time... waited 2 1/2 hrs. only to be told that there was an error. It was not approved and in fact Volkswagen credit wanted the dealer to confiscate my vehicle right there. They allowed me to leave yeah right gimmicks. I stepped outside and immediately called VW Credit to rectify the situation. They told me to make two payments and I would be up to date, or a least put back in the 30 mark. I agreed, I would go to Moneygram in the morning and get things squared away. Needless to say a few hours later my car was repossessed, from a friends private enclosed garage already suing which means I was followed to location lawsuit in effect. I only owed them $1,000. I had to pay $3200 to get my car back. Explain. Devils. My credit is now ruined, the vehicle is still due back in Feb. and I am assed out!! This is the second time they have screwed me over. I have bought them so much business I got 6 other family members to get a Volkswagen. So glad all leases are coming to an end. We will never support Volkswagen again. I will shout from the Mountain top!! Hate them all. Trust me lease or buy elsewhere!! Please believe me I have so many horror stories dealing with them!!

I was unemployed and needed help regarding my car payment. Volkswagen of America agreed to make one payment 15 days before my 30 day late notice which would affect my credit score. They did not make the payment in a timely manner and my credit was severely blemished. It took almost a month for the payment to be made and unbelievably they put a stop payment on the check and my credit was hit again. They then made an electronic payment. And they have allegedly let the credit bureaus know to remove the derogatory remarks. Not one person at Volkswagen of America has apologized. Awful. Will hopefully rid myself of my current VW soon. No more.

Leased a new 2018 Passat thru VW of The Woodlands. Dealership is now closed and VW will not honor the service agreement or the extended warranties that I purchased because the dealership is no longer in business. Obviously I chose the wrong brand. VW told me they have no desire to make things right. I will now have to pay for all services (oil changes and maintenance) and all other extras I purchased and paid for are now null and void.

I drive a GTI and have had the intake manifold fail three times in a row. Despite servicing the car according to plan, using official Volkswagen parts and mechanics, the customer care refuses to assist with a part that is obviously flawed. I have had to replace this intake manifold, a part that costs more than $1000, repeatedly, and have had no solution offered, and no offer to repair that vehicle. This part has failed after 20,000 miles each time. Obviously an issue with the engine and substandard parts used, still no help from customer service. I will not buy Volkswagen again and certainly not recommend them to others.

Dont buy a Volkswagen. I made the mistake. And Im here to prevent you from doing the same thing. Heres the deal. Volkswagen is a dishonest company. Dieselgate proved that. Some of the companys former executives are now in prison. Theyre literally convicted criminals. But the issue is beyond Dieselgate. Volkswagens tend to feature some really nice German engineering with some fatal flaws that make the cost of ownership rise astronomically. Volkswagen Group of America takes no responsibility for any of this and instead only responds when it faces a class action lawsuit. I purchased a Volkswagen CC in 2010. It was an amazing, graceful vehicle for the first four years. And then became -- and remains -- like a star athlete who got injured early in his career, turning into a shell of what he once was. My Volkswagen CC is the Penny Hardaway of cars.First there was the carbon buildup issue with the intake manifold. Long story short, the intake manifold has a design flaw. It results in the buildup of carbon deposits. This is a common issue with VW and Audi direct injection engines. VW will lie to you about why it happens, blaming the type of gas you use. Cleanup costs $500-$800 to clean. Two VW dealerships lied to me about aspects of the issue, telling me two different stories. VW Group of America refused to pay for the cleaning. Ultimately, I had to get it cleaned by a non-dealer specialist. And now my turbo is failing, putting the longevity of the engine at risk. VW Group of America refuses to cover the replacement of the turbo, though the dealer technician said hes seen a lot of turbos fail.Ive had a host of other problems with this car. Leaks, replacements of shocks and struts, multiple battery failures, and frequent flat tires. Theres a class action lawsuit alleging that the suspension of the car has a design flaw, causing premature tire wear. Thats happened with me. Ive had to buy a total of 12 additional new tires for this car. Ive had to replace the battery three times. Ive had to get the intake manifold cleaned. Now I have to get the turbo replaced.I have a spreadsheet detailing my maintenance and repair costs, toiling in roughly $10,000 over eight years. There are other repairs various dealers have recommended that I did not get done or chose cheaper alternatives. Altogether, they would have totaled more than $6000 more. Every dealer comes with their own set of $2000 recommended repairs.Anyway, theres a clear pattern: these problems Ive experienced are mainly based on VW design flaws. The fuel pump issue (for which theres a recall) causes the battery to drain. The suspension design flaw (for which theres a class action lawsuit) causes the tires to wear quickly. The direct injection engine causes carbon buildup on the intake manifold. And my guess is theres some fatal flaw with the turbos. VW is a company that only responds to these issues when facing legal action. Thats why their execs are in jail. Dont make the mistake I made. Dont buy a Volkswagen. They continue to deceive after Dieselgate and should be out of business. Unethical people.

2010 GTI needed an alignment 1 week after purchase. 3 weeks after purchase the car lurched and made screeching noise - faulty clutch and flywheel replaced at 600 miles. At the same time the door trim came loose on drivers side and needed to be replaced. Tires were cupped due to suspension issues at 10k and needed to be replaced + another alignment. At 30k, the air box failed (WTF) and needed to be completely replaced. At 48k the WHOLE AC SYSTEM FAILED and needed to be replaced. At 49K, the ignition failed. Now here we are at 51K and the PAINT IS PEELING off the roof and hood. This is a 3 year old car! I have never seen such poor workmanship. I will NEVER buy another and will sell it as soon as I can.

I am part of the VW diesel lawsuit. I think Volkswagen is trying to make me their enemy for life. Five times I have had to send the same legible document, except to anyone who is legally blind, to them. Finally after at least 10 attempts, I got someone on their 800 number. She was polite but totally in the dark as to what is going on and totally unhelpful. VW keeps telling me to hit the non-showing, if non-existent chat button on their e-mail and portal. Show it to me VW!!! They are just trying to see if you will give up. IS this what the court and our lawyers agreed upon. VW, I will never ever do business with you again. Your dealership stinks too!

I dont usually do this because I believe in the good of others. But I am so disappointed with this company because of the length of time it has taken for you to report to the credit agencies that I no longer have a VW. It has been 3 plus years (March 2016) since I paid off the car in question and ever since I have tried to get a house the past few months have been hell because I have had to verify it every time someone checks my credit because your company didnt do what they were supposed to do when I turned in the car. Needless to say I will never be buying a car from you ever again.

If a car is out of warranty by less than 30 days, is there a channel to go through that promotes good will between the customer and VW? If a goodwill gesture is not possible, I have a question regarding the number of defects required for a recall? When a part failure occurs out of warranty, what recourse does your customer have? How does one go through the appropriate channels to ensure the customers complaint is followed up on? What documentation does the company have on the failure rate of the part in question?The reason I ask is, the driver side headlamp assembly (Produced by Hella) in my 2008 VW City Jetta stopped working. The part number for the head lamp assembly is 1JM-941-015-D. My best estimation is that there were approximately 4,400 - 4600 2008 VW City Jetta manufactured for the Canadian market. Note Sales volumes of City Jetta for the period 2007 - 2009 2007 City Jetta Sales Volume = 4449 2008 City Jetta Sales Volume = 4640 2009 all City models Sales Volume = 8421**Assumed 50/50 Split between City Jetta and City Golf in 2009Note that the 2008 City Jetta was only sold in Canada. Therefore the units that have required similar repairs to this point may not indicate that there is an issues and could theoretically could be viewed as statistically insignificant. A few things to consider, this is the only car that the headlamp assembly was manufactured for. It is not a common part that can be found on either the 2007 or the 2009 VW City Jetta, nor on the regular Jetta that was sold anywhere else around the world. Thus limiting the amount of data on the headlight assembly itself.The car in question has approximately 80,000 Kms on it. This indicates there was not an above average amount of use. Additionally, it has not been in a car accident and all parts are original equipment, including the bulb which was installed by VW of Windsor. The connecting wires between the head lamp and the socket melted, as stated by the VW of Windsor technician. I do not believe that this should occur under normal wear and tear on a car. The two VWs that I owned previously did not have this issue, nor was it encountered on any other vehicle that I have owned.Lastly, this part is not readily available to the public, because it was not used in any other vehicle. This makes the repair approximately $900. I have tried to find the part through other means and other repair facilities and was unsuccessful, because the part is so rare. If someone could please give me a call back to discuss my concerns it would be greatly appreciated.

I have a 2014 Jetta with 29k miles on it and the battery died and left me stranded in a parking garage. I asked VW to replace it under warranty, but they refused because the mileage is over 5k miles. I have no intentions of purchasing another VW in the future.

I received letter from Volkswagen saying my new GTI needed a radio update. I took the letter and car to my local Volkswagen dealership. First day I waiting 4 hours and they said to bring it back tomorrow; that the update to the sd card was only loaded to 44 percent. I brought it back the next day and waited again 4 more hours. Now the dealership is saying they need to keep the car because the sd card is not communicating with the car. They also said they called Volkswagen and they said they couldnt help. What a joke. I should have stayed away from Volkswagen. The radio quits working every couple hours. Dont waste your money in a manufacturer that wont help.

We bought a 2020 Tiguan six months ago. This car likes to stop itself in the middle of the street for no apparent reason. If you read more reviews online, you will find it’s a common problem. VW reviewed the case for 2 months only to let us know they weren’t going to do anything about it. Terrible customer service and seems to have no concern about driver safety. Would give 0 stars if I could.

VW 09 Jetta TDI. Purchase price new $32k, has had several recalls & replaced more car light bulbs! Had odd parts brake shifter piece $1600, engine fan $850. Now with emission recall & no fix. @ 124k mi. got low oil pressure light. Checked oil was fine. Called dealer & informed, was told to drive in. Complete failure in 2 mi. On FWY & towed it there. 2 dealerships w/ estimates of $25k & $20k to replace engine & turbo & BTW an emissions filter change of $8k. Many mechanics agree emissions likely choked car to death!

My little red VW is so dependable and fast. It has great pick up and gets great gas mileage. It has great lines and I get lots of complements on it. It is expensive to fix being a foreign car, but I do love it.

2018 Volkswagen Tiguan bad experience. The Volkswagen Tiguan is the worst experience in my life. Since I bought the car after 3 months nothing but problems. The dealership gave me the customer service for Volkswagen to complaint but they did not do anything about it. I am going to trade this car. Never in my life I would never purchase another Volkswagen. The worst experience. Stay away from Volkswagen.

I purchased this vehicle new and after the first 30 days my 2019 Tiguan had problems - mainly electrical. I decided to wait on my next payment. I wasn’t even 30 days behind with the vehicle was repo’d. Never will own a VW again. Worst experience ever for a vehicle I only had for 90 days and they sent it straight to the auction so they can get a big balance from me!!

This is a 2015 GTI. It is the second GTI I have owned. It is spirited, economical, and well made. I have had no problems with it. Its practical, yet fun to drive.

First off let me start by saying that I do love my 2013 Turbo Diesel Beetle Convertible, its the prettiest car on the road...and everyone asks me how I like it...I love it, love to drive it...love to look at it...and I take really good care of it. There are two design flaws, one is the keyless start...the other is the unfortunate placement of the hard wired iPhone charger INSIDE the glove compartment, so that if you need to charge your phone while driving you have to keep the glove compartment open. One wonders about German engineering. That said, the car gets rock star mileage and its fast. But I had to have the 10,000 mile service in Brooklyn NY because I was visiting family and could not do it in Maine. So the VW dealership in Bay Ridge Brooklyn houses a bundle of other car companies. ITs old, cramped, dirty, crowded and unpleasant. I brought in my almost brand spanking new car. I said, Im here for a 10,000 mile service, please take good care of my car. A loaner was provided and off I went. Later that day I came back to get my car. I asked for only one thing, to have the rear headrests taken off while they were servicing the car. When I got the car there were the headrests. I was told the headrests dont come off...I thought, well Ive had a few cars, Im no expert but every headrest Ive seen comes off. The service person told me, I was completely wrong that the service people pulled and pulled and they would not come out. I took out the manual, respectfully trying to show him that I not only know they come out but because there is limited rear visibility with the car, they suggest that they should come out when not needed. He said I was wrong again, I tried to show him in the manual how clearly defined the instructions for removal and how simple it was. He finally acquiesced and took the car back into the service area. Now let me ask the obvious question, IF the service guys didnt know that they could remove headrests do you think I would feel confident that my tires were correctly rotated or my oil was property changed? I think not. The car came back to me, headrests out, but soiled where the work was done. Gladly my service guy cleaned the grease...and I got into my car to leave and looked up and there on the right side of my windshield was a giant crack. Seriously. I couldnt even make this up. Now the service manager comes out. He tells me that it was a stone, how does he know this, because of the way the crack looks. Now this is coming from a person who manages people who dont know about headrests...and hes abrupt, no apologies...just aggressive...I say, but I brought in a car with no crack at 9:30 this morning and its 4:30 and theres a crack. Now can a car be serviced and not one person notices this crack...and you say it was a stone and when the car tires were rotated then it caused the crack to spread. Oh my GOD! He said hed take care of it on Monday, it was Friday. I drove my car home as the crack spread. I called him many times but he did not call me back. Finally Monday I got in touch with him and brought my car in. Guess what!!! No windshield on Monday, No windshield on Tuesday and No windshield on Weds (until Weds eve) why? Because they told me that it was not in stock at the auto glass people, then Tuesday the one they got in had a crack, and they had decided not to install a cracked glass (really?), and then today Weds I could get my car...but guess what - now they were not honoring the agreement that there would be no deductible, because they did not realize that my insurance was out of State...MY PLATES ARE FROM MAINE. Not one person really looked at my car. I hesitate with this statement but as soon as I leave NY and head back to Maine, Im going to have another dealer check and see if the tires were indeed rotated and the oil was changed, and if so if its all proper. Id be terrified to bring my car there again. They are so hard on the cars, they dont listen, they over talk you and they are obviously not knowledgeable about VWs. Its very sad to see this. I am surprised VW allows this kind of service representation. I have no recourse, the dealer is going to split the deductible with me. How can I fight this, I just want to return the loaner and have my car back and get out of there. I could have brought my car to any auto glass company ... but brought it back there because - well I must be crazy to have thought that it would go smoothly. Anyway, beware this dealership if you have a VW.

I purchased a brand-new model of 2016 VW Golf GTI last year. I havent driven it much, which only has less than 4000 miles on it now. Recently, I had a flat tire due to the poor quality of Hankook tire (made in Korea) used by VW manufacturer. My flat tire happened when I was driving on a freeway (in very good condition) when the passenger side front tire suddenly burst a hole in its sidewall with no road hazard present. I called VW local dealership but was told to contact Hankook (the tire maker) directly by myself.Hankook did not follow the companys established procedure for handling tire warranty, but rushed to an arbitrary judgement on tire damage in its own favor, insisting on saying it was caused by road hazard. It never allowed the local VW dealership to fill out a tire warranty coverage claim form on my behalf. I paid $200+ out of my own pocket for tire replacement. I deeply regret that VW chose Hankook over other better tire brands. Hankook tires poor quality makes VW vehicles prone to road accidents. It also makes VW look cheap. For these reasons, I would strongly advise fellow motorists not to consider VW Golf GTI among their purchasing options.

Have a 2009 VW CC VR6, in 2011 had to replace the steering rack and now in 2014 needs another one? This is very uncommon and not normal. VW should pay for the repair. There are comments all over the Web on similar issues. How could this be the consumers fault?

I leased a new Jetta on November 25th, 2014, from strong VW in Salt Lake City Utah, but the very next day realized I would not be able to financially afford it. I made a big mistake. SO I went back to take the car back the next day on the 26th (I know there would be some fees to pay). The gm basically told me that leasing from them is buying the car, and there is nothing he can do and I have to learn the hard way and take the car. He also stated that the money has already been issued out and they were already paid. Also that taking the car back would be like me working for a day and then telling me that I would not be paid. He kept stating that it wasnt like Walmart, and when I asked him about the early termination statement in the lease he asked for it, and said that he doesnt have one because everything is on the computer and so they dont have a copy of it. BS! Everyone I have shown the contract said that I should be able to return it. The GMs tone of voice was very degrading, I felt very bullied. Also my sister-in-law was there with me and can testify to this. Please help!

I’ve never bought a brand new car and wasn’t able to get a loaner vehicle when there’s a warranty issue. I’ve never had this experience with BMW or Mercedes or any other new car that I’ve owned in my entire life. If the car breaks be prepared to not have a car, for however long it takes him to fix it. Worst warranty program ever. I will never buy another VW EVER AGAIN. I’m receiving safety recall notices in the mail but can’t get them fixed. The dealerships will only drive you 10 miles from the dealer and I live more than 10 miles away from a dealer. This is the worst experience I’ve ever had with the new car.

Purchased our 2013 Tiguan new. Babied it... Changed oil early and often, always garaged. Tires replaced with Michelin Pilot Sport because original Michelins gone @ 14k. Rear window exploded in parking lot untouched (I was behind it when it happened). Tires shot AGAIN @ 40k... Would have been $1200 more but had warranty, so ONLY $600!!! Took it in for TX inspection @ 48k... Upper control arms/bushings shot... Replaced for $1300.00. Don’t buy VW... They’re not only crooks, they are also thieves!!!

Volkswagen Canada has offered a goodwill gesture and I have accepted. I am satisified with the actions of Volkswagen Canada. Thanks.

As we were traveling down the road one day, our Volkswagen TDI started to make this awful noise and started to sound like it was going to cut out on us. We were about 16 miles out of town and turned back and went home. We had to drive slow, as the car kept making this awful sound and acted like it was going to quit running.When we got home, my husband pulled it into the garage and started to look things over. He took the panel that was on the underside of the car off and found all kinds of metal shavings and oil. It looked horrible.We called Broadway and explained what happened and then had the car towed to their garage (35 miles one way). After they looked at it, it was discovered that there was a 2-piece flywheel that flew apart. What is a 2-piece flywheel doing in a diesel car? It is my understanding that because of the torque that is produced by a diesel engine, it should have been a 1-piece flywheel.As the result of the flywheel coming apart, the pieces of metal shot through and into the transmission wall and wrecked the transmission. Broadway contacted Volkswagen and explained what happened. They agreed to replace the flywheel, but would not cover any of the transmission because the car was out of warranty.We had 85,000 miles on the car and warranty was up at 60,000 miles. There were 2 other cars that were brought into this dealer for the same issue and Volkswagen wouldnt touch one of them because that car had 112,000 miles on it. The other vehicle had the extended warranty so therefore that car was fixed.This was a problem in another country (I cant remember which one it was) and Volkswagen recalled these cars.The car did get fixed with a 1-piece flywheel and $5,400. This cost did not include the cost of the flywheel, which would have been an additional $750 had Volkswagen not covered that cost.I will not own another Volkswagen vehicle (this vehicle was our second TDI). Had Volkswagen paid for at least, if not all, of the cost of the transmission replacement, it would have made them a better looking company. What they did was wrong and the consumer paid for it.

My 2012 VW Tiguan (30,000 miles) has to have the engine replaced. I take it to Bethesda Oarsman dealer. Thankfully I had the extended warranty but they had my car for over 2 months. When I got it back this new engine was making clunking noise every time I turned right. Took it back and they said they fixed it but still had the noise with a new noise happening every time I started to accelerate. Took back it again. Then my sunroof starting leaking and mats were soaked. Took it in again and they said they fixed it.3 weeks later after I was away for 2 weeks and not using the car I got in and the entire car was damp with Mildew everywhere. Took it in again and they had it for 2.5 months and told me it was fixed so I came and picked it up. Drove it that night but the car still stank of mildew and it rained and water was dripping from all the windows. Defroster just made it worse and was dangerous driving. Took it back in again the next day and told them they didn’t fix anything. Left it there for another 2 weeks. Got a call telling me it was ready again so went to pick it up and car still stinks like mildew and mold is still on seatbelts. Left it there and this is where I am now. NEVER BUY A VW!!

After an oil change a few years ago, my 2000 VW Passats stop engine light came on. I immediately pulled over and turned off the car. We had the car towed to the dealer, where they diagnosed it as needing a new oil pump due to the sludge problem. There was no class action lawsuit at that time. When we were later notified of the lawsuit, we submitted the paperwork with all of the maintenance records. VW still did not pay. They took all of the info and said that they needed more because the VW dealer did not indicate on the repair bill that the problem was due to sludge. I wrote and also verbally told the people handling the class action suit that the dealer had told me that it was due to sludge, but that did not seem to matter. This is all bogus. Although I really love the car, I will not ever buy another VW seeing as this is how they do business. I am disgusted by this experience.

I am an owner of two VW Rabbits on which I invested substantial money to adapt them with hand controls. I do love VW cars and I was planning to buy another one but shortly. After 60,000 miles the 2007 started jerking and clunking down to the next lowest gear. It shudders and jolts the whole car especially from 3 to 2 and/or 2 to 1. I took the car to Volkswagen Kearny Mesa (8040 Balboa Ave San Diego, CA (858) 300-8160) and they confirmed my suspicion: I am facing the dreadful VALVE BODY issue!After talking to previous VW service managers, copious reading in the vortex forums and research in NHTSA I realized this is a well-known issue by VW that affects AWTF60SN (09G) transmissions. Unfortunately the 2009 Rabbit just recently exhibited the same symptoms which now leaves me with two soon to be undrivable cars. One is the backup of the other so I dont have to rent hand controlled cars when I service one.I would like to give VW the opportunity to do the right thing and fix my two vehicles ASAP and at VW cost. I am sure that the reviews I found in Consumer Affairs are not an accurate representation of how VW treats its customers. Let me use this opportunity to also bring to your attention that your website shows no recalls for any of my vehicles while clearly there is one and that I was never informed despite VW having my information. I will wait week to hear from VW and I am confident of a happy resolution.

In late 2008 my wife bought a 2004 Passat with a 1.8 turbo. All was good until about 70,000 miles then it all started to go bad. She had purchased the extended warranty so at first I was not worried and was under a false impression that the top end warranty package we paid dearly for will cover any issues we have with the masterpiece of German engineering. It started with the axles making a clicking noise when you were making a turn which being somewhat mechanically inclined I realized it would be the CV joints failing.I had my wife drop the car off at the dealer, well two and a half days later they call and let her know that due to the fact that the axle boots were torn and they where a wearable part that were not serviced regularly and it would not be covered under warranty. (So apparently you are supposed to pull axles every so often to change boots?) She inquired on the cost of replacement to be told it would cost $1100.00. I told her to call and tell them to do nothing and we will pick up the car. I was able to purchase the axles for $52.00 each and replace them in about 1 1/2 hours. So I ask, Where is $1100.00 justified?And how many people have been screwed by their VW service center? Problem 2 we had was the power windows, The driver side front and rear. Not at the same time but both had issues, The rear had a pin fall out which attached the window to the frame of the power mechanism. The front had plastic clips that broke which caused the window to fall into the door and at a later date the window motor failed. During this trip to the shop I inquired about the ignition coil recall, To my surprise they covered it all under warranty. Problem 3 was a temp sensor which caused the engine light to come on which once again to my surprise they covered under the warranty.Problem 4 was the engine oil pressure warning light and as you have read or will read in other complaints on this page due to the fact it is a used car with no paper work on servicing prior to my owning it I to am out of luck. Not to mention it took 3 days for them to get back to us. I myself use nothing but synthetic oil in all my vehicles and maintain them regularly. I was told by the dealer that the car has engine sludge and it would cost between $1500 and $7000 to make repairs. So once again I told my wife to not let them do anything to the car and have it towed to my in-laws house where he has a car lift in his shop.We pulled the suspension loose and back to access the oil pan and then pulled the pan. The pan and lower half of the motor was spotless except for what appeared to be a mixture of gasket and sealant particles built up around the oil pick up tube. That leads me to believe that the story of oil sludge is a crock of crap they came up with to cover their own ** due to faulty workmanship. We cleaned the pan and pulled the valve cover to check the top end and the results where the same, SPOTLESS, Imagine that. So anyone who is told they have sludge you should question the truth of that statement.Problem 5 was the instrument panel information center fading out on hot days to the point where you could not see any information displayed. At that time the driver side mirror glass had also fell out while driving on the freeway. I was so furious with the VW dealer that I did not want take it to them to see if they would deny repairs. My wife took it in and to my surprise once again they actually covered it. Oh, not the mirror it was not covered. Problem 6 as the mileage limit of 80,000 approached the check engine light came on again so I had my wife take it in. From this trip we received no explanation to why the light came on and where told it would be reset.However we did receive a list of items from their million point inspection or whatever they call it which totaled over $4000.00 and that the warranty would cover about a $1000.00 of it if we decided to have the work done. I requested an email of work to be done which was sent to me about a day after I requested it. Now for the problem with the quote, I apparently needed a new battery which would be ok but I had replaced it no more than 2 weeks prior to taking it in. The report stated I needed to have 2 of the coils replaced even though they had supposedly replaced them during a previous trip.What am I supposed to think about the rest of the list after reading about things that were recently replaced, Anyways the list went on and on more than I would like to explain. As of now the car is sitting in the driveway with a serious misfire and the code I pulled out of it was PO300. This is a random misfire code which does not give a fix for the problem it just gives a list of possible necessary repairs. If I will have to make all repairs on this list it could cost $1300,00 to $1800.00 which I will have to do, Due to the mileage expiration of the warranty. PLEASE DO NOT BUY A VW OF ANY KIND POST 1970. YOU WILL BE VERY SORRY!!!

BUYER BEWARE!!!! My wife and I have been leasing a VW Tiguan for the last 2 years and recently experienced a nightmare of an an issue. A recent monthly payment was not pulled from her bank accurately and instead of contacting me, the lessor, it became delinquent and they reported to the credit agencies. After several dispute letters explaining the issue, they just deny...deny...with no explanation!! I call VW customer service who explains that the Credit department does not have a phone #, so you cant even talk to the person that handles the issue. Thank you VW for ruining my excellent 15 year credit history! I will be sure to never do business with this organization again and make it my personal mission to tell others to do the same.

Has anybody else had problems with VW Inchcape dealers in Chester, Cheshire dealership? I purchased a brand new diesel Volkswagen Golf TDI just under 3 years ago (and have full service history). The cars mileage was 72,000 - reasonable for a diesel engine so the car was out of its warranty, which I am not questioning. However, the crankshaft snapped whilst the car was less than three years old, resulting in major engine failure. It took a repair bill of over £2000 for this to be fixed. The garage that it was taken to had never experienced this problem before and an independent report states it was due to metal fatigue and not misuse or wear and tear.To be fair, Volkswagen had reduced the cost of the replacement crankshaft, however Inchcape have refused to refund the high repair bill. In my opinion they are responsible for the purchase of the faulty crankshaft and hence should take responsibility for this. I am very disappointed that a reliable brand has let me down in this way. I have loved my VW Golf but have lost confidence in it. I invested in a reliable name and feel disappointed in the quality of the engine that I have been supplied with. Any comments or similar experiences would be appreciated. Thank you.

Purchased a 2012 Tiguan less than a year ago at 58K. From day 1 there have been constant oil leaks all year. I took it back to the dealer repeatedly. Oil leaks continued. A couple weeks ago I paid an $1800 bill for a rear main oil seal leak. VW refused to reimburse me because they said there was no recall on it and its past warranty. I know for a fact this is a consistent problem for this year and model and it should be under recall not to mention it started when it was under 60K. I am very unhappy and want to be reimbursed for the repair due to a faulty product. I wont stop until its reimbursed.

I own a 2014 Passat and purchased the car with 500 miles and after owning for 2 and a half years and 64000 miles, I need a new engine! Never buy Volkswagen again! Corporate customer service hold times are very long, escalated manager’s mailboxes are full. Poor quality and I will never purchase a VW again and will continue to share with others to never buy the brand!

I am in disgust that the VW buyback has not been handled properly or expeditiously for overseas military personnel. As a veteran and an overseas teacher for the Military, we deserve better treatment than you have given us and as like many infectious diseases and viruses, word spreads at the same rate! I hope that word of your treatment spreads like wildfire regarding your service and lack of support for the U.S. Military. I will surely do my part in this matter.Form after form appears to be a stall tactic! The public information on the VW website stated that VW would take care of military personnel and shipping costs would be taken care of by VW. Ha! I have just paid approximately $3700 for shipping costs from S. Korea to Texas and hope that I receive a refund! At the rate of your response for email and other documents, I will probably be in my grave before I realize any reimbursements!

I purchased a 2013 Volkswagen Passat in February 2013 which just turned three years old. I have had several recalls and none have become available. The warranty on this vehicle has just run out and I am having some of the same problems with the brakes while the car was under warranty. I am also having issues with the door locks. Whenever I stop at a traffic light or stop sign, the doors lock each time. I can hear the clicking. I took the vehicle into Napletons which is located in Champaign, and I was told that it would cost me $457.00. Of course I was upset. I then asked for the contact information for Volkswagens Customer Care and I ended up getting a number online.I began this call 1 hours 12 minutes and 30 seconds ago. No one has picked up the call yet. I am not sure why I am having these issues after the warranty ended. I plan on writing a letter. Lets see how that turns out. I would say to you, if you choose to purchase one of these vehicles to ensure that everything is covered by having the service department at your dealership check it and document it. I have no intentions of paying Napletons $457 to repair a problem that they should fix for free. If I have to pay, I will take it to another dealership to get it repaired. I will definitely think again before I purchase another VW.

I love these cars, but I am not understanding how the AC system went out twice in my ownership of this car. 2017 at 75k and 2019 at 136k. What is wrong, you should recall. It was out of pocket expense for me. No extended coverage expired at 65k.

Every time I call regarding my issue I get the runaround from a representative, obviously reading from a script. I called over 3 times in one day asking to speak to a manager, and the last time it was almost as if I was put on hold for her to go take a smoke break, and still have not been in contact with anyone other than a first level customer service rep who cant do anything to resolve my situation. Its obvious that Volkswagen Corporate has the power and I am just a little mouse. They feed the customer service reps the lines and even though they know very well that I am being wronged, I have no way of speaking to anyone who has the power to resolve the issue so I am completely powerless. Volkswagen corporation is evil and corrupt to the core. I will stop at nothing to prevent everyone I come across for the rest of my life to never buy a Volkswagen and to never let anyone they know to buy a Volkswagen.

We have been a customer for 20 years. We purchased a VW Jetta in 2015. We have not had too many issues with the car. However, when coming back from vacation with 2 children in the car and we had a blowout at 9 pm on 64 E in Virginia. I pulled over to the side of the road, I then removed everything from the trunk to get to the spare tire. After pulling out the jack, and tire out of the car, I noticed there is no lug wrench. We called VW roadside assistance which dispatched a tow truck that I arrived 45 minutes later. We had the vehicle towed to our home which cost me $211.00. I went to VW the next morning to explain what happened and their sales manager said: Well you bought the car 4 years ago. It not our problem.I called customer service to file a complaint and received a callback and stated they are not going to do anything because the car was four years old. The sales manager was uncaring and did not even seem to care. I asked to speak to the GM and he stated he wont be in for 30 - 60 minutes. I waited to speak to the GM but never got to speak with him but was told they were not going to assist us with the tow cost. They would of if I had towed the car to their dealership. I said I had 4 people in the car (2 children) as well as a lot of luggage. After 20 years of faithful service with the company they did not care about their customers, they are only out for the money. As of today, I will NEVER BUY A VW again or recommended the dealership/company again. So much for Southern Hospitality.

I bought a 2008 Volkswagen EOS in 2008. My car leaks when it rains. I have brought it in to the dealership multiple times. They said they replaced the seals but it is still leaking. My car has been leaking for two years. Every time I bring it in, I have to find another ride to work and back to the dealership.I am concerned about health problems if there is mold growing under the seats. I am also concerned that the leaking water may be causing rusting in spots that I cant see. My door panel has the vinyl peeling off in one spot and they are fixing it tomorrow.I really hate my Volkswagen EOS, that I paid $38,000 for 3 years ago. It has been nothing but trouble and stress. I bought this car thinking it would be a nice vehicle that would last me for many years to come. It is not made of good quality like I would expect from a company such as Volkswagen.

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

We purchased a brand new 2010 Volkswagen Tiguan. It looks like this vehicle is only built to last till 60,000 miles. Check engine light is common thing meaning a frequent visit to the auto shop. Even we always use premium gas so engine still builds the carbon which was a very costly fix. We arent the only ones we have had issues with VW, our friends and people we know who own previously VW had the same experiences. Even my sister who owned a Audi Q5 she had the same issues once she hit the 60,000 miles mark. My advice think twice before you make the purchase for an Audi or VW vehicles. For our personal experiences we will never ever buy Audi/VW.

Volkswagen Atlas w/ Lane Assist & Adaptive Cruise Control - Cell phone jammed the locks from opening. Cell phone jammed the keyless start on many occasions. SUV can be driven remotely and was when a hacker (twice) took over steering and the gas pedal via the Adaptive Cruise Control. The vehicle sped hard up to 85mph. Eventually VW bought back the vehicle in its entirety but all the vehicles with this type of semi-autonomous or autonomous technology should be recalled and pulled from the roads. It’s too easy to hack them. Vehicles can get viruses via the cell phone and through the Bluetooth. An architect / engineer at GM shared this conversation with me whilst trying to help me diagnose my problem with my vehicle/s.After the VW hacks the vehicle was never the same and couldn’t stay in the middle of the road. It would ride the center line or pull approx 18” over center before the sensors realized a problem. You’re supposed to be able to take your hands off the steering wheel for up to 8-9 seconds. There is no way to do this because you’d be in a ditch or under a semi truck. It’s a product defect and foundations of the technology is not stable.Sadly, I’ve reached out to the attorneys to help but most say they need about 50 deaths first. I say how much is your life worth to you? I have videos and photos to support the other people who are interested in their own business opportunities for a meeting with the customer and likewise for the insurance liability company. It’s the insurance liability companies that fall on the sword and they are responsible for the damages.Now that they understand how the game works for me and my family and friends and family I hope the insurance companies have more sense to get this mess cleaned up here and with the other automotive companies looking forward to deploying more autonomous vehicles on the road. When was it ever a good idea to put P.C. technology under the hood of a car? The spying and espionage the result of certain always on connected devices to a vehicles connected and networked system is connected to the internet and to the point it is broke globally due to technology corruption issues related to issues with the other people who are responsible for the other things they are doing with the other people.It’s not cool and a global technology problem for the future of the automotive industry will help fix it all over again and the repair man denied that he saw any issues. Total waste of time and money. Completely unnecessary to work with me for the next meeting with the customer but a forced payment for the work to share with my insurance company helped insurance companies and the can increase the charges for insurance liability for the high-risk deathbed. Whistleblower for me and for whichever attorney I will need help with the insurance liability company and the money back to me for the problems that I experienced as a result of those issues related to the problems that they were not able to help fix. Thank you very much for your help and change the insurance liability company to be more of a voice or and stop the production of these the liabilities. These vehicles need to die on the line. If you’re interested in that it may actually help you to save money and you can help fix the problems with that and your companies will be responsible for the insurance liability and only to get the money back to the customer with damages due to the problems with the known product defects. Hopefully I get a chance to see you soon and I work with you on these issues. I’ve got more of a handle of these problems and more than anybody else in this area.

My Clock Spring 2011 Tiguan broke about 6 months ago, I put the repair on hold, my mileage was about 109K, I have receipt from my mechanic for the 120$ I paid him to figure out what was wrong. VW has issued an extended warranty on this to 120K (IMO should be a recall), I moved so I did not receive the notice until 120,300 miles. Even with proof that it broke before and so close to the warranty date they will not honor... Seriously its the 5th VW I have owned, with all of their issues you would think they would be trying to build customer base, not alienating. This is just not right.

The GTI is one of the best all around cars on the market today as far as overall versatility. It may not be the best in any singular category (performance, mpg, comfort, etc.), but it’s cumulatively better than 90-95% of the cars that it competes against. The GTI’s changes over the model years have been subtle with VW finely tuning & refining a proven & successful platform. I’ve owned cars that were more luxurious, had more performance, were much more aesthetically pleasing design-wise...yet, the 5 GTIs that I own/have owned, have never failed to provide me with an exhilarating drive.

Volkswagen Credit OVERCHARGED me, its employees LIED to me and now wont remove a wrongly-made derogatory mark on my credit report despite earlier promises that it would. I have a lease through Volkswagen Credit, which was until recently on automatic payment. A few months ago I noticed Volkswagen charged nearly $150 more than my typical payment. Volkswagen never communicated it would charge this additional amount, so this was a complete surprise.I contacted VW credit and did not hear back for several days. So, I disputed the portion that was above and beyond my usual payment with my bank. I again contacted VW in writing and did not hear back. My bank confirmed with me that they tried multiple times to contact VW credit to work things out, which is typical for a dispute case, but were unable to get a hold of anyone and eventually the dispute was authorized by default.The next month I receive a bill stating I was past due in the amount of the typical payment plus the mystery charge. VW credit had still not contacted me about this transaction despite repeated followup. Finally I get someone on the phone who explained what the extra charge was for (a tax on leased vehicles specific to my city, which gets passed on to the consumer once per year; she couldnt tell me why I hadnt received this extra charge in the 2 previous years of leasing the vehicle).I tell her I will go ahead and pay the past due lease amount, since I did not dispute the charge to begin with, and I will read the law regarding taxation on leased vehicles (This is not typical in my state but unbeknownst to me at the time a handful of cities tax leased cars). During this conversation the representative assured me that since I paid the past due amount it would not show up on my credit report, and I have until the lease ends to pay the additional charge for the tax.After researching the surprise tax charge, I pay it within 30 days of the conversation and several months before the lease is set to end. A couple of months pass and I find out that despite paying the past due amount and the additional surprise charge, there is a derogatory mark on my credit report. I send a message to VW credit explaining the situation and letting them know that I was told very specifically that my credit would not be damaged by what happened. They reply, in so many words, that they do not plan to revoke the derogatory mark and they dont care what their employee said. First the diesel scandal and now a confirmation that Volkswagen doesnt care about their customers or doing what they say theyll do. Stay away from this company.

I own a 2013 GTI and in November 2015 the water pump started leaking fluid. After taking the car to the VW dealership, I was informed there was a recall on the water pump and it was replaced. Fast forward to 2017; the water pump that was replaced in 2015 starting leaking (having found this out after taking the GTI back to VW). I informed the service department that water pump was replaced due to a recall. They preceded to locate when the water pump had been replaced. The service department contact Volkswagen checking to see they would pay for repairs since the water pump was replaced due to the recall...Volkswagen would only pay half of the bill. I contacted Volkswagen, stating that evidently the water pumps are faulty if only after 14 months after installation the water pump requires replacement again. The representative that was helping me, advised she contacted someone at Volkswagen and that is all they would do. I told her again... after only 14 months and the water pump is being replaced again, that tells me that Volkswagen water pumps are faulty!

My 2006 VW Passat died on me at 87,000 miles about a week ago. After receiving the countless letters about the parts of my car that theyd be happy to service over the years because, oops! They realized theyre faulty, my car left me stranded about a week ago. The service people stated itd be 4-5 thousand dollars to repair. According to Kelly Blue Book thats about how much the car was worth 2 weeks ago when it ran. Every time I took this car in to be serviced, the VW technicians would present me with a list of the issues with the car, ranked in order of severity. Whereas most car techs are trying to swindle the customer out of money (historically), I actually believe the VW technicians were being honest: my VW ACTUALLY was riddled with problems that were no fault of my own, simply because these cars suck! The technician informed me that one matter in need of attention was the crack somewhere in the structural frame of the front of my car that could get progressively worse OR may just continue to exist but never cause a problem. How does a car that hasnt ever been in an accident suddenly crack? I never realized the internal frame of my VW was made of eggshell...My advice? Steer clear of VWs. Even my friends CC tells him Service Now! every time he starts his car, and it has less than 10,000 miles on it. Youll know quickly youve made a mistake when you received the letter about the engine coils that are bound to malfunction or whatever other part of your recently purchased vehicle will screw you over next... On a separate note... Anyone wanna buy a project? If you like restoring dead cars, the VW dealership in Cary said theyd give me $150 for it... top that and its sold! :)

Being a foreigner for over 4 years in the US, I had a hard time building credit, trying to get credit cards but banks never wanting to give them due to being on a US visa. So after I got denied several times years before I finally got financing on a Passat with $6000 down payment and a 14% interest rate and of course the salespeople at VW Santa Monica scamming me by making the price higher when we did the contract, from $17399 to suddenly $18956 or something including all the fees, so that I pay interest ON the fees as well (did not know better) paying $26.000 something on the car when paid off! So almost $9000 more than this crappy car is worth. Anyway, after paying on time for more than 1 year, I lost my job and fell behind with payments. I called a few times asking to refinance or lower the payments to no avail. Then fell behind 5 month and of course when I call they tell me car is in repo but they take the repo off if I pay at least 4 payments asap. I tell them I am overseas and need to have my US checks cleared through my bank which took 3-4 weeks over the Christmas holidays. So as soon as it cleared I send a money order via FedEx with 5 month worth of payments to get current. So I call 2 weeks later and they tell me I have to return the car as my account was closed. I am like, WHAT??? They told me on the phone if I pay 5 payments they will take off the repo and I can pay monthly via bank transfer from then on, and I call and they just canceled everything they said before and say Pay $14.000 - right now or bring the car back. I cannot believe it. They say, Contract says bla bla cancelled when in default, even after I agreed on the phone to pay them 5 payments and get current and DID pay them, they say, It was TOO LATE and now they want the total outstanding on the car within days or need the car back. What a ** company, the WORST liars and scammers out there! I paid up, she confirmed my payment but supposedly it was days too late. So now I dont know what to do, lose $26000, and the car, cannot drive to work without a car, still have to pay off the rest. Instead of working with us these scammers rather take your car and still have you pay off the rest because they is how they make money. NEVER VOLKSWAGEN AGAIN. Worst car company ever. I am going back to Honda or anything that is better than this ** pile of a company. Will tell all my friends to never buy a VW!

Last night, my husband and I went to Ford to trade in our leased VW CC for a new car. The lease was supposed to be up in May. I was quoted a payoff amount of $15,500 by VW. The deal with Ford was made late at night when VW Credit was already closed. Ford agreed to pay off the lease, and we made the deal with the new car. The purchase with Ford was very easy and smooth.Ford called VW this morning to confirm the payoff amount, and VW added an additional $2000! Apparently, the 6 payments that were supposed to be due until the end of the lease, which was supposed to be in May, were not included in the payoff amount. How can that make sense? Payoff means final amount to completely pay off a car. So we had to pay an additional $2000 because VW Credit gave us the wrong payoff amount. Then they changed their story and said its a termination fee. $2000 termination fee? Are they serious? Never again will we ever return to VW for any future cars. They just lost 2 loyal clients due to their cheapness and carelessness!

I bought my 2008 Jetta in 2007. At first I was very pleased with the style and performance of my new car. Unfortunately, in 2013 my Jetta started falling apart from the inside out. I have had a car that fell apart from the inside out before - not even my used Ford Falcon. Inside material has pulled from every seam, which is now attached by thumb tacks. I have since found out that other Jetta owners have had this same problem. I have owned two Acura Integras for 10 years each and never had a speck of trouble with either one. What is up with the Jetta? I will never own another Volkswagen ever, ever, ever.

2012 Volkswagen Beetle. 11,000 miles and my clutch and engine cylinders need replaced already!!! This is the WORST experience I have ever had with a dealer or a vehicle. I WILL NEVER buy another VW ever again!

We leased a 2015 Tiguan R for three years and drove it across the US three times, with no issues. Once the lease ended, we purchased the car from Camelback VW in Scottsdale, AZ. Because we purchased it from them, they had to do a pre owned certified test, which was last July. Since then, we have had to back to them over 18 times because it keeps dying on us. For some reason they can’t figure it out. They have now fired us as a customer because we are a nuisance. Without fixing our car mind you! We love the car but wish someone would help us.

Volkswagen cc - I had started a 3 year lease in 2010. I did everything I was told to do and the car was serviced in a diligent and timely manner. Midway through the lease while driving with my 2 young kids the car stalled and would not restart. It was a horrible experience. The diagnosis was carbon emissions in the fuel exhaust mechanism or something like that. Ive since lost the records but Im sure VW has them as I submitted everything. They denied any responsibility and I incurred over 1200$ worth of damage and repairs. They stated that it was a part of normal service. This always smelled bad to me and I finally decided to throw my hat into the ring today only to find out that the cc is not covered. Needless to say Im very disappointed. This all still smells bad to me.

After four years of dealing with Volkswagen customer service I have made my mind up to never buy another! I like my 2010 Jetta TDI Sportswagen - its a nice car to drive and get decent fuel mileage. I have dealt with two different dealerships on various issues, and feel their service representatives are very poorly trained. Can you imagine one of them telling me that my spark plugs needed replacement - on a diesel, there are no spark plugs! Or a labor charge of $90.00 to replace the rear window wiper. The wiper itself cost $16.00 as a separate charge. This car has never been touched by anyone but VW dealers, and they stripped the oil pans drain plug out?? Then blamed it on me because I have the cars oil changed too frequently??The latest issue was an engine trouble light. They charged me $99.99 just to read the problem, then tell me the problem is your glow plug is bad. Diesel engine will not start without an active glow plug. I feel I am being ripped off. And when I total all the charges, I realize I would have been better off financially driving another vehicle with half the fuel economy. Today I got an answer back from corporate that they took my complaint and passed it on to the dealer -- whats wrong with this picture??? Before you invest in any Volkswagen product, consider their poor, and very expensive service work, and no help from the manufacturer. Customer Service Counts!!!

Having a look at the reviews, I feel a little bit better as the company is just terrible in general, I thought it was just my luck and I was dealing with wrong service managers but seems like everyone is having the SAME! issue. What a mistake I made trusting Volkswagen, my car has been with them over a week coming to two weeks to diagnose an issue which they did after a week. Repairs were then done, I was then advised it could actually be something else and now another cost is adding, then they said I might even need a new Engine, my oh my.My other frustration is that the service manager who I called after being told they will call when they didnt had no clue of the situation and advised she was handed the case a day ago when the complaint was sent few days ago via web chat. I REGRET using them. I could of taken my car to a local garage who will be cheaper and diagnose the actual issue without trying to rob your money, I WILL NEVER EVER USE YOU AGAIN NOR RECOMMEND YOU TO ANYONE! WORST EXPERIENCE I HAVE FACED!

Beware of the scam Half off the oil change. It looks like they might be putting half the oil!!! From day one always service my vehicle with Volkswagen. No one besides Volkswagen dealerships shop serviced my vehicle. A few days ago the car stopped on the freeway while driving. Lucky no one was hurt. When insurance inspector got back to me they stated that the cause of the accident was Engine fail due to zero oil in Engine. The engine had turned black inside and there was no sign of an oil change done for months. Which is not true. Also no sign of any leakage. None of the service light ever came on indicating that there was something wrong with the vehicle! The vehicle even states that Im not due for an oil change yet!When I called VW they gave me the runaround basically telling me that even though the car is not due for an oil change for another 2000 mile or months their hands are tied. Because The vehicle has too many mileage (94000) and to old (2011). But they would be happy to forward my complaint to the dealer that did my oil change. They didnt even offer to have my car inspected by one of their shop. Thought I was saving when I got that offer in the mail half off my oil change. Which now is going to cost me a new engine!

I have 2021 Atlas Cross Sport, I love the vehicle but the remotes are extremely frustrating. Fob will not work unless youre very close to the vehicle. I took it in to the VW dealer and the service rep said, Youre not the only one complaining about issue and unfortunately there is no no fix for this problem. Why can’t VW come up with a fix?

A disgrace!!!! This company has no loyalty to its customers and is not willing to help!!! As a customer of over 15 years, they collected money from an insurance payout and then refused to take it off my credit report even though the insurance company paid them within a week!!! I was in a terrible accident and am still paying the price!! I will never get a Volkswagen again! Go to another car company - its only a matter of time before you belly up.

Car door sustained damage when water was trapped in the door frame and froze. VW would repair the damage if car was 4 years old or newer as it would be within warranty parameters. They are aware that the structure was at fault as they have fixed cars within the parameters. Our complaint is that they never contacted us to inform us that this could be a problem or offered a way to fix the structure before the ice peeled back the door skin. Now they offer no compensation as it is outside the warranty parameters. How does a structure of design have a warranty?

VW passat 2009 - I have seen many posts written about the tire cupping issue and was wondering if anyone had heard any explanations. I was told that the TDI and non diesel Passat have the same chassis, and this is the reason for the cupping. The suspension system should not be the same for the diesel as the non diesel due to the weight difference. Now, along with the FOURTH set of tires Im needing you buy (51000) I have learned two wheels have a crack on inner side which is causing tires to leak. Anyone else experience this?? I have never been in an accident nor have I hit any gigantic potholes! Also having issues with the brakes... Had to replace two expensive rotors as there was NO warning sounds before the grinding when its too late. Very disappointed in VW.

Volkswagen CC 2.0 - Car is something I wish I never owned -- 4 ignition coils, wheel bearings, intake manifold, clock spring, and now with 85,000 miles engine jumps time and it appears car needs new engine. I am one of the lucky owners as some owners posted engine failure at 50,000 miles. Of course Volkswagen of America says that is really too bad and are not willing to help at all. Car has great engineering but poor quality and is very undependable. Do yourself a favor and dont make a mistake.

I had kept VW for 6 years. When you trade or lease another vehicle VW is happy. When you are done business with them, they will eat your money. I returned my Passat recently and charged me $2000 to replace their loss of vehicle value. A previous dealership didnt explain what steps I need to follow in order to return. I went to a different dealership and returned it. I asked that I have to fix anything before returning. They told me nothing I can do at this time. I was waiting for their final answer and they called an inspector to return. Of course, they didnt call me, instead, I called them what is going on.The dealership finished its process and transported to the auction. Therefore, they charged me $2000. I looked at the list what I charged for. I understood some parts of vehicle needed to be fixed. I didnt understand how much VW charged me for tires. I replaced Michelin tires and got charged $190 each which they were not original parts. I called VW credit and they kept saying cant readjust my money. I am really disappointed with VW how they treat a customer. I guess I am not going to deal with VW anymore. I will pay money and you will lose a customer. Thank you.

Why VW Corp is surprised to see US sales going down? It is the bad quality that eroded the trust and market share. I have bought a VW CC 2014 R line in September 2013 and it had issues after issues from Wastegate rattle, clock springs, sway bar etc. Even after taking it 5 times and 4 clock springs later, the car makes loud rattling noise on regular Highways in Texas. I just cant imagine a 35K USD car could make such rattling noise from the steering column area.The VW Tech came out with an excuse normal characteristics where as cheaper Jetta & Passat do not make that sound on the same road surfaces. How could you fix quality control issue when this pervasive nature exists from the front line VW technicians? How could they flag issues to rectify parts design flaws if they play this game? VW CEO can dream on to be one but he cant rattle his way up to number 1!

I lightly rear-ended a vehicle with no damage during a freezing, foggy, weather cycle. The engine of my beloved 1998 VW Beetle began to smoke and then caught on fire with large flames. The fire department arrived and put the fire out before anyone was harmed, but my Beetle was totally destroyed. I have heard of other Beetle fires and am concerned for others.

2004 Touareg V8 - At 48,000 engine blew. VW of Springfield said we had not changed oil frequently enough. (We changed it more often than required/necessary but I could not find one receipt!) VW America and Germany were a joke as others here will attest. VW sales are in the bag still in 2015... A big reason is THEY DO NOT CARE!!!

I bought my Volkswagen eight years ago and have put about 100k miles on it. I admit that I love driving the car, but I am very dissatisfied with Volkswagens customer service. I recently brought my VW in to my local dealer for routine service and maintenance. I understand that VWs are expensive to service and fix, and I understand that my car is getting old. However, the dealer I brought my VW to ended up breaking a bolt while changing my brakes, thus requiring a bunch of parts to be replaced, and they want ME to pay $1200 to fix it!Ive been arguing with the dealer for days to no avail. I got in touch with Volkswagen customer care in hopes that they would help me. They do call themselves Advocates, but they are no help at all! The case manager, Jennifer, I spoke with basically said that Corporate VW cant do a thing to help me because each dealer is independently owned and operated. What they should have done is agree to reimburse me these costs if they couldnt get the dealer to fix my car for nothing, as they should! What good are these people if they cant do anything to help?? This whole situation has been ridiculous. I am never buying a VW again and dealing with this nonsense.

I, Flying Officer Malay **, am a combatant member of Indian Air force. I am serving the country as a fighter pilot. On 29th May 2014 I was going to my squadron at Air Force Station Lohegaon on duty in my car Volkswagen polo (**) manufactured in Jan 2013 - insured under United India Insurance policy number **. While on my way to the place of duty, my car went off road and fell into a ditch due to brake failure (speed 35 KMPH). Resulting which I suffered serious injuries in my skull bone (fracture base of skull), nose (2 fractures) and back bone (fracture SV1 and slip disc L5-S1) and since then I am on bed rest and my future career and life is at stake. My car is in a total loss condition.This condition can be directly attributed to the manufacturing/servicing defect by Volkswagen and I hereby demand Volkswagen to give me a written explanation on why such incidence occurred and compensate for my losses in total. Failing to do so will be a direct indication of total disregard towards an officer of the armed forces and armed forces in such.

My Advice to all the folks who are even planning to buy a Volkswagen vehicle, Dont even think about it. Unless you have lots of money and use and throw car. Its a shame on you Volkswagen!! All the car manufacturers (Its shame for me to say your competitors) are building cars that last for 200K miles and your car is falling apart after 90K miles. I had this car which likes to go back to the workshop every 2 weeks once its marked 90K miles. Its shame on your assembly employees, quality control engineers. Are they sleeping? Or you are not paying them well? Please take all the money that you make from the repairs caused by these breaking parts and give them as bonus. Motivate them to at least build something so that at least you can call yourself as car company. I was always recommending friends about this company... Now I realized big mistake. Sorry VW. Not any more. I changed my advice. None of my friends/colleagues are no more going to buy VW if they get my feedback. To all the folks who are planning to buy - I would suggest instead of buying a vw, just drop $100 into the toilet daily and flush it. That will at least save time from going back and forth between the repairs.

I bought an Amarok and only had the privilege of a weeks drive when my clutch broke. I have been phoning and trying to get action for 3 weeks without any results. My husband and I have a contractors business so we drive a lot between sites. There were very long and meaningless explanations as to why they couldnt help us with another vehicle. The worst of all is the lack of communication. Not a single person in the dealership knows when their vehicle part will arrive and nobody is letting us know whats going on. If you ask for a date and time, the person will react by saying they dont want to pin on a direct date because they dont want to be held responsible. Come on, this is Volkswagen, a big firm not a one-man roadshow. There is a total lack of professionalism.

I am extremely disappointed in my recent experience with Volkswagon Roadside Assistance. On Friday, April 15, 2016 we accidentally put 1.5 gallons of gas in our nearly empty 2012 Jetta TDI. I called Roadside Assistance for support and they advised me to have the car delivered to the dealership. A master mechanic suggested that we could fill the tank the rest of the way with diesel and have no problem. Trying to make a decision, I asked the Roadside representative what they would do at the dealership. He explained that they would lift it up, drain the tank and flush out the fuel lines, and said that Roadside would pay for the service. I said Roadside will cover it? and he confirmed. Based on the fact that Roadside said they would cover the cost of the service, I chose to go ahead with the tow rather than dealing with the situation on my own.On Saturday, April 16 I called Harmony Motors, our local dealership in Asheville, NC to check the status of my car. I was directed to the voicemail of someone who would be out of town for a week. His message warned that no voicemails would be received until his return. I called Harmony Motors again on Monday, April 18. They were surprised to hear from me and said they had no record of my car being there and could not recall seeing it come in. The mechanic said he would search the lot and get back to me. After two hours of panicking that my car was stolen and several calls to the dealership, Roadside and tow service, I finally heard back that they had found my car. Roadside Assistance gave the dealership NO information about my vehicle. The tow service they hired left my keys in the car without notifying anyone in the service department. My car sat in the lot for three nights and two whole days before anyone knew it was there.Now its Tuesday, April 19. The mechanic finally called me back to tell me what service needs to be done, and that it will cost over $500. I told him Roadside said they would pay for it. He followed up with Roadside, then called me back to inform me that Roadside is not going to pay. So, obviously I followed up with Roadside. I explained the situation to the representative and she said the manager would listen to the recording of the call and get back to me. I was hopeful because the representative was very clear.The manager was Felicia ** from the St. Petersburg, FL office. She said she listened to the call and that Roadside Assistance does not cover repairs and that I misunderstood the representative. I urged her to have someone listen to the conversation for another opinion. I explained that I am confident it was not a misunderstanding, and that perhaps the representative was misinformed about the companys policy. Even so, they should adhere to any promises made by their company reps. She said that it states clearly in the manual that Roadside does not cover the cost of repairs and that this written policy overrides anything that is said in person. She would not let me speak to her supervisor and would not give me her full name (I retrieved that later from VW Customer Care). She was rude, impolite, insensitive, and crass.I then followed up with VW Customer Care. I waited on the line for 40 minutes before my call was answered. I filed a complaint about my experience and the representative I spoke with here was very nice and understanding. I received a follow-up phone call from the VW Roadside Customer Care manager who further confirmed that Roadside will not pay for the service even if the representative claimed that they would. The written policy overrides anything else. I explained that this is an unethical way to operate a business and its not how I operate my own. If a representative makes a claim to a customer, the company should honor that promise and then take it up with the representative.I have gone four days without my car, hours of stress and time away from work, and am now facing a $500 bill that I could have avoided if I had the correct information from VW. It is clear that this company is well rooted in dishonesty, misinformation, extremely poor customer relations and no understanding of ethics. I hope this story shares more on the truth of how VW operates and that their words cannot be trusted. So what have we learned from this? If you want an accurate representation of Volkswagens services, I guess you need to consult written documents. Unless you happen to be inquiring about clean diesel. Then, unfortunately, youre ** out of luck.

Spent a lot of money at the Parkville VW Dealer on a AC Compressor, timing belt case, and new serpentine belt. Labor rates went up because it was considered a large job, which I find ridiculous. After putting everything back together, they went for a test drive. Found the AC was still not working. Called me and stated both refrigerant lines had a leak on them and they would have to be replaced. Wanted an additional $1,500 for the labor and parts. Fortunately, I said no and denied it. Had them put the car back together and I would drive without A/C. Took the car to a mechanic with 20 yrs. After some research, he found that there were no leaks in either of the refrigerant lines. But, what he did find was that the VW Qualified Tech (@$145/hr labor rate) overcharged the A/C system by almost 250 grams. I went from almost paying $1,500 to paying $80. Drastic difference. Absolutely ridiculous. More like unqualified tech.Not only was I upset about them overcharging the system, but when I called VW and told them what they did, I asked to speak with a manager. Service guy told me he was not available and that he would return my call. Still to this day after numerous calls, I have not heard from him. I lodged a complaint directly with VW America via their website. Still have not heard from them either. Not hearing back from anyone and taking ownership on their poor service is actually make me more upset than anything out of this whole experience. This will be my last VW I will ever own because of this horrible experience with this car and lack of taking responsibility by VW. Buyer beware. Do not buy VW. Tons of other better, great vehicles to buy out there.