2017 Alltrack. Had we known how dreadful our selling dealer and VWoA customer care related to a new vehicle purchase would be, we would have immediately turned around and never looked back. Upon delivery of our new Volkswagen, we found several issues that we addressed and were told that theres nothing we can do. VWoA is basically useless when customers have legitimate complaints, so much for VWoA s concerns about the customer purchase experience. Without going in to detail, lets just say our experience left a very unpleasant taste in our mouths. There was no delivery inspection record or documentation, the literature and accessories were unpackaged scattered around the cargo area, one of the remote keys was defective, the fluid levels were below minimum requirements, the Navigation SD Card was found under the front seat, but the dealers 4 metal logo was prominently affixed to the rear hatch with some type of super glue. This is our last Volkswagen purchase. We feel that all we are to the dealer is a number in their quota. Pathetic!

After 6 years of being a loyal customer to Volkswagen, this is the thanks I get. I have a lease that is up Feb. 2016. November 2015 I was called into my dealer to trade out my car for a new lease. I explained I had fallen back on some payments, because I was out of work for a few months due to medical issues. I was making slow payments but doing my best. I had returned to work full-time and was ready to get the deal done with the new lease. They said Volkswagen, would not approve another lease because of slow payments. I was on-time every month for 51/2 years, and as you know real life happens sometimes. In any event the dealer said he was able to work out a deal and I should come in and sign papers. I arrived to the dealership at our scheduled time... waited 2 1/2 hrs. only to be told that there was an error. It was not approved and in fact Volkswagen credit wanted the dealer to confiscate my vehicle right there. They allowed me to leave yeah right gimmicks. I stepped outside and immediately called VW Credit to rectify the situation. They told me to make two payments and I would be up to date, or a least put back in the 30 mark. I agreed, I would go to Moneygram in the morning and get things squared away. Needless to say a few hours later my car was repossessed, from a friends private enclosed garage already suing which means I was followed to location lawsuit in effect. I only owed them $1,000. I had to pay $3200 to get my car back. Explain. Devils. My credit is now ruined, the vehicle is still due back in Feb. and I am assed out!! This is the second time they have screwed me over. I have bought them so much business I got 6 other family members to get a Volkswagen. So glad all leases are coming to an end. We will never support Volkswagen again. I will shout from the Mountain top!! Hate them all. Trust me lease or buy elsewhere!! Please believe me I have so many horror stories dealing with them!!

Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and has spent 1000s of dollars in repair. But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all, as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW. This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundredth 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan it would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty. This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it!!! Before an innocent family dies!!! Help!!! In the meantime I will tell my story in the social media, to people, in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can etc., etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! In other peoples Tiguan that have had the same problem it just keeps reoccurring after being fixed. VW has lost a loyal customer forever!

We purchased a new VW Tiguan late last year from Flow VW. This has been a very disappointing experience. The car was delivered dirty and has had 2 recalls that took 6 months to fix. One was interior lights and the other was a washer fluid issue. Both are now fixed but while all of this is going on we find out at 19K miles we have to replace tires due to cupping. We only found this out after they rotated the tires. It was so bad that you could feel it in the brakes and it sounded like a wheel bearing was out. I was told by a manager to call VW as this was the only way to get attention to this problem. I was also told this was probably a issues from the factory. In my call to VW they stated that they don’t make the tires and therefore can’t warranty them. Pretty sad I was pretty sure the car has a VW emblem on it and not the tire brand. I’m a big Toyota / Lexus guy so this was a big risk I took buying a VW. If youre considering buying a VW do your homework in researching I sure wished I would have.

I purchased the vehicle almost a year ago. After month with the car, I started to hear door noises on my car - squeaky and cracking sounds. I’ve been going to the dealership for about 10 times and they haven’t fixed the problem. Dealerships are not Helpful. I told him I didn’t, the car has a defect but they keep saying they can fix the problem. I’ve been having this problem for a year now. This is the last time I’m gonna be getting a Volkswagen Product. Not satisfied with his vehicle at all.

Beware of the scam Half off the oil change. It looks like they might be putting half the oil!!! From day one always service my vehicle with Volkswagen. No one besides Volkswagen dealerships shop serviced my vehicle. A few days ago the car stopped on the freeway while driving. Lucky no one was hurt. When insurance inspector got back to me they stated that the cause of the accident was Engine fail due to zero oil in Engine. The engine had turned black inside and there was no sign of an oil change done for months. Which is not true. Also no sign of any leakage. None of the service light ever came on indicating that there was something wrong with the vehicle! The vehicle even states that Im not due for an oil change yet!When I called VW they gave me the runaround basically telling me that even though the car is not due for an oil change for another 2000 mile or months their hands are tied. Because The vehicle has too many mileage (94000) and to old (2011). But they would be happy to forward my complaint to the dealer that did my oil change. They didnt even offer to have my car inspected by one of their shop. Thought I was saving when I got that offer in the mail half off my oil change. Which now is going to cost me a new engine!

On June 26, 2015 I contacted VW customer care because the third window in my 2009 VW beetle convertible had a window regulator go out. My complaint number was **. My car had 30,427 miles on it at the time. I complained to them about my window regulators failing on the front and back drivers side and now the back passenger window. I had already fixed the front drivers side and was quoted around $1100 to fix the back window (which I could not afford), now the passenger window went out. On 7/1/15 they replied back that there was nothing they could do because my vehicle was outside the original 3-yr/36,000 mile warranty but they thanked me for contacting them. Well yesterday my front passenger window went out. Help Me!!!

I was unemployed and needed help regarding my car payment. Volkswagen of America agreed to make one payment 15 days before my 30 day late notice which would affect my credit score. They did not make the payment in a timely manner and my credit was severely blemished. It took almost a month for the payment to be made and unbelievably they put a stop payment on the check and my credit was hit again. They then made an electronic payment. And they have allegedly let the credit bureaus know to remove the derogatory remarks. Not one person at Volkswagen of America has apologized. Awful. Will hopefully rid myself of my current VW soon. No more.

The deception/lie that Volkswagen did on the diesel cars will affect you as a regular fuel Volkswagen car owner when it comes to trading in your car for something other than the bad reputation VW now. Be prepared to be ** when you get your trade in value as the dealerships are going to give you “Auction” since no one trusts VW anymore. They are concerned that if they were deceitful with the diesel, what’s to stop VW from making false claims about the gas VW’s. I have a 2015 VW Passat Limited, in excellent condition, financed for 4 yrs at 0% financing and my trade is worth $7,500 at “Auction” per the other than VW dealerships (Dec 23, 2016), I have NEVER been upside down on trading in a vehicle before, and note, this isn’t upside down, this is **, over $7k upside down. And NO, I don’t want another VW!! One very upset VW owner that has a worthless vehicle now due to their false claims on the diesel.

I own a Tiguan. Its my 5th VW. This time I bought the trailer hitch addition to the MSRP for $550 new to pull a trailer. I knew I would be pulling a small trailer & ATV under 1500 lbs very infrequently. This package came with the 7 pin wiring harness so one would expect it to actual work trailer lights. I go to hook up the trailer, see the wiring harness but cant figure out how to hook it up. They had me bring it in and tried to hook it up. I then found out I had to spend an additional $400 to reprogram the entire vehicle, add a control module, & mounting hardware. I worked for VW for years & loved the product. I have referred many friends and family to VW. That has now changed. I gave them a chance to help out with the extra cost and they flat out denied to help even in a small amount. This put a very sour taste in my mouth and I will never refer another person to them. Emich is a great dealership but go to their Chevy store not VW. Volkswagen is a greedy, cheating, company that nickel and dimes their clients for any little thing they can. Never again will buy their product & will do everything to advise others against it as well. I dont think it is crazy to expect a 7 pin wiring harness to actually work the one purpose it is designed to work.

My little red VW is so dependable and fast. It has great pick up and gets great gas mileage. It has great lines and I get lots of complements on it. It is expensive to fix being a foreign car, but I do love it.

VWGoA settlement - This process is BEYOND ridiculous. I have been in process since October 2016. Every time I submit they want something different. Approved documents re-submitted are then not approved. Volkswagen lawyers are HORRIBLE. They stall at every point they can, as every moment they stall, means interest from the settlement money they SHOULD be paying that THEY promised, lining their pockets. As consumers, we are getting screwed. I will NEVER purchase another Volkswagen, they are liars and cheaters.

2011 Jetta radio just quit working out of nowhere. Took it in to be told it would cost me nearly $1000. So basically I have no radio because its so expensive to fix. I called Volkswagen and was told Im out of luck. Never purchase a Volkswagen. If their radio cant even last 3 years what makes you think the car will.

My daughter bought this 2014 Tiguan and paid as much as a small house for it. 2.0 turbo engine. With 88,000 Kms (53,000 miles) on it now it will hardly haul itself in cold temperatures, jerking and misfiring with a PO300 code RANDOM MISFIRE. Have replaced camshaft sensor, all 4 coils, spark plugs, mass airflow sensor TWICE, sprayed carbon cleaner into intake head to try to clean carbon from valves that is a HUGE problem with these Volkswagens. Spent hundreds of dollars trying to find the problem....VW dont know....NO ONE knows. Going in next week for yet ANOTHER sensor try...I bought a new 2006 Honda Civic that was just nicely broke in at 50,000 miles. At 150, 000 miles not KMs I had to do the brakes, that was the FIRST TIME I done ANY repairs on that car....VERY FIRST THING DONE. STAY AWAY FROM ANYTHING WITH VW ON IT...STAY AWAY...STAY AWAY!! Just do a little reading about these lemons online...STAY AWAY....YOU HAVE BEEN WARNED and you had better heed it, I cant type stay away enough times!

I lease the Rabbit, because the salesman stated I could buy the car after 48 months with purchase option around $8,500.00. The value was written on the contract. In the last month of my lease, I called VW to confirm the payoff - $8,500.00. So, Im going to refinance the car for purchase or trade the car. I found a Nissan. He agreed to give me $10,000.00 on trade. Its a fair deal; the VW was listed for $12-14 thousand. The Nissan dealer signed a power of attorney to procure the lease title of the VW. VW told him his payoff was $11,930.00. Now, Ive driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, Dont send a check with the dealerships name on it. To make a long story short, though I could have paid off the VW myself, Nissan didnt want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan. I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when its not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

They lied to me about putting my extra money that I sent in to go to the principal. I had to call them several times and was told every month I pay I have to call them and tell them to put the overpayment to the principal. I have never been late on my payment and I feel like they are charging me more than what Im to repay. I hope and pray that the company has hardships because Im sure Im not the only person they are doing this to.

One year ago I decided to buy a used VW. People often said, Very expensive to repair, but I heard they drive well, so took a shot. Not only are they expensive to repair but when dealing with VW customer service over what should have been a simple warranty issue, I can wholeheartedly say that I would NEVER in my right mind recommend this car manufacturer to any of my friends or family. It took VW nearly two months (and several callbacks) to come to the conclusion that they werent covering this issue, too. Ridiculous. Anyway, theres my public rant. Buy a used VW at your own risk and dont trust them to back their own warranties.

On March 18th 2014 I brought my Jetta into the dealership for its spa treatment (part of the sales agreement on March 30, 2014). Upon completion of detailing, 2 chunks of paint had fallen off the running boards. During the walk-around with the Service Associate I told her that I often had people approach me to say that my car had been hit as the running boards had indentations on the rear and forward portions. The indentations matched on both sides of the car in which I believed was the body style. The Service Associate said she had never noticed the body style of the 2014 running boards and thought it was unique but didnt have any concerns as they were matching on both sides and agreed that it was a body style.When I returned to pick up my Jetta, the Service Associate said she had really bad news. She said she had spoken to their Sales Associate and this definitely was not a body style and in fact there was significant damage to my vehicle. A VW salesman quickly joined the conversation and claimed the indentations were caused from a hoist. I told them the only hoist my car was on was their hoist in August 2, 2014 when it was in for the first free 15,000 km oil change. I was presented an invoice for over $250.00 at the time. They had rotated my tires, and performed the 6-month service check on their own accord. I refused to pay the invoice as I specifically asked only for the oil change - nothing more.The salesman said you cant prove we did the damage; its way too late for that! He began aggressively arguing while the Service Associate said this is not the policy of Volkswagen and they would go good for any damage caused as their service department. She checked the service records and confirmed my vehicle had been in their service shop and asked me to get 2 quotes and they would do the same. She confirmed the auto body shop that I would go to was a customer of theirs and agreed they would be good to go to. She said they would call me the following day as they would want to have this addressed ASAP. They never called me back. In fact I called them the following day and found she was dismissive and didnt engage in a conversation of how they would approach this matter.Both body shops gave a quote of over $4,000 had said the damage was very serious and confirmed that it was sustained by a hoist. They both suggested I go to ICBC as soon as possible. ICBC confirmed hoist damage and proceeded to process my claim as they would go after the dealership. I asked ICBC about the trade-in value of my car since I now own a vehicle purchased at top dollar; with depreciation and $4,000+ damages, the trade-in value of my car is seriously compromised. ICBC only said I would have my deductible returned after they go after the dealership.

Every time I call regarding my issue I get the runaround from a representative, obviously reading from a script. I called over 3 times in one day asking to speak to a manager, and the last time it was almost as if I was put on hold for her to go take a smoke break, and still have not been in contact with anyone other than a first level customer service rep who cant do anything to resolve my situation. Its obvious that Volkswagen Corporate has the power and I am just a little mouse. They feed the customer service reps the lines and even though they know very well that I am being wronged, I have no way of speaking to anyone who has the power to resolve the issue so I am completely powerless. Volkswagen corporation is evil and corrupt to the core. I will stop at nothing to prevent everyone I come across for the rest of my life to never buy a Volkswagen and to never let anyone they know to buy a Volkswagen.

I was leaving to work today, 24 August 2019. To my surprise when I am going to rip off my car completely off. I will not start. I call immediately asking for help to road assistance from VW se. I was told that by text I would be informed at what time I would be in service. Ive never arrived, never arrived, solved by a neighbour. A car thats only 1 year old with 9800 miles.

I purchased a 2013 Volkswagen Passat in February 2013 which just turned three years old. I have had several recalls and none have become available. The warranty on this vehicle has just run out and I am having some of the same problems with the brakes while the car was under warranty. I am also having issues with the door locks. Whenever I stop at a traffic light or stop sign, the doors lock each time. I can hear the clicking. I took the vehicle into Napletons which is located in Champaign, and I was told that it would cost me $457.00. Of course I was upset. I then asked for the contact information for Volkswagens Customer Care and I ended up getting a number online.I began this call 1 hours 12 minutes and 30 seconds ago. No one has picked up the call yet. I am not sure why I am having these issues after the warranty ended. I plan on writing a letter. Lets see how that turns out. I would say to you, if you choose to purchase one of these vehicles to ensure that everything is covered by having the service department at your dealership check it and document it. I have no intentions of paying Napletons $457 to repair a problem that they should fix for free. If I have to pay, I will take it to another dealership to get it repaired. I will definitely think again before I purchase another VW.

ANYONE EVEN HEARD ABOUT ENGINE OIL MIXED WITH COOLANT IN ANY OF THE VEHICLES WITHIN 50000 KM. But happened in the great Volkswagen - Vento. I had suffered a lot in the night time during my drive due to that. Even I paid to change the parts again I have faced the same problem. Now my vehicle is in their service station and said me to take the vehicle since the fault is rectified in which I asked the assurance letter that if the same fault happens in future, you have to take back the car and return back my purchased invoice value because I have twice faced and affected very lot in the night time travel. If they give the assurance I can take and drive without fear. But they denied to give. That means they have doubts, so that hesitate to give. In this situation how I get my vehicle AND drive without fear as affected twice. If I take my car without assurance I can put it my showcase rather than drive. For which I spent and bought the great VOLKSWAGEN. The WhatsApp group has been created for those are/were/have been, all affected by VOLKSWAGEN. If who are all wants to unite with us to fight to get our rights legally. We have already started legal battles, so join the group at the earliest to get the benefits.

I recently experienced something with Volkswagen Corporate that I have never encountered with any other normal company. Because of Volkswagen, I am unable to buy my home. They preach about using their website to make payments or do all transactions online because its the quickest and easiest way, yet the online profile is the last source that gets updated by their internal department so that is the least reliable source. I always made my payments through their website, vwcredit.com. I always received confirmations from the website stating payment has been received. In April 2014, I decided to upgrade my car with Volkswagen so I leased a new Tiguan. In May, I signed on to my account and made a payment and received a confirmation. 10 days later, I received a statement from Volkswagen saying payment has been made, Thank You. Several days after that, Volkswagen started calling stating they have not received a payment. They tried calling twice. By the third phone call I received, they have already reported me to the credit bureau. 10 days before my house closing, my loan officer called and stated that because of Volkswagen, my credit score dropped 100 points! This made me ineligible to get approved for a house loan.Frustrated, as anyone would be, I called Volkswagen. Of course, they made this out to be my mistake. They are not responsible for the payment confirmations that are sent out and they have very strict rules about reporting to the credit companies. According to them, they were unable to reach my bank to receive a payment and even though I received a confirmation from them, its not a guaranteed payment. My payment, according to them, was 35 days late, even though they sent statements stating I have paid! They refused to call the credit bureau and explain the situation. I checked my account information online and there was nothing on there about late payments. They even posted the statement they mailed to my house saying May payments has been received. So because I relied on their online communication, I was burned by this company. Their communication is very unclear and frustrating as are their employees. I will never do business with this company again! The cars are great, but their internal way of running the business is very unorganized. This company cannot be trusted!

The car looks great on the outside, the inside as well. Very comfortable car and spacious. The drive is smooth and affordable in gas. Its not a big SUV and not too small. Enough room to fit 5 people and a large trunk. Very happy with the design of the vehicle. As for the engine, I did have a few issues. Instead of a timing belt its a chain which needs to be changed and very costly. The pieces are ok in price but had to add some extra money on top of my payments. That was the downfall of this purchase.

Had to replace EGR unit after 36,000 miles - Golf 2010 model. Told this is a common fault. Will not buy VW again - not the car they used to be.

Absolutely the worst Customer Care I have ever seen or heard of, with every question I ask or point I make Corey with CC replies with the same textbook answer of Sir I understand your frustration and I stand behind my dealership (right or wrong). The turbo went out of my Passat TDI as it has in 1,000s of others and they are blaming an outside source, therefore voiding my warranty.

Unfortunately, in only about a month after a complete failure and replacement of the Turbocharger unit, an even more dramatic failure occurred. After an erratic idle, the vehicle EPC light came on, followed by a loud metallic noise coming from the engine. We immediately stopped the vehicle and arranged towing. According to the authorized Volkswagen service technician, the timing chain tensioner has completely failed and has caused a damage to the cylinder head. Total cost to replace cylinder head, timing chain, tensioner, parts, labor = more than $5,500.00.It is worth noting that we have been more than diligent in making sure that the vehicle has always been serviced according to the maintenance schedule. When we bought the vehicle new, we had purchased the extended 7-year premium warranty extension from Fidelity (which just expired earlier this year). After spending close to $2,000 out-of-pocket to repair the turbo unit, we are now faced with another $5,500+ bill. A quick search on the internet reveals that there are numerous early failures of the timing chain tensioner on the 2.0T engine, including lawsuits and a pending class-action investigation.It is almost not an overstatement to say that we have experienced nothing but grief with this vehicle. Everything from complete engine failure, turbocharger failure, all-wheel drive differential failure, fuel pump failure, air intake failure, throttle body failure, sunshade failure to a check engine light coming on every 6 months like clockwork, requiring random wild goose chase fixes such as clean up the air intake gum...VW has definitely a huge amount of responsibility here. It is obvious that all these failures are way above the average normal expectations that a car owner should have from a 2009 vehicle that has been serviced according to the schedule. Faulty parts, skipped due-diligence in design and test or whatever other reason, it is clear that VW has ONCE AGAIN proven to U.S. consumers that their products are of inferior quality and therefore their advertising is deceiving and misleading and their products overpriced. The case of the timing chain tensioner is a great example of how severe a failure can be. This goes beyond the scope of unnecessary burden or inconvenience. This a dangerous failure as when it happens it can result in complete immobilization of the vehicle causing a great threat to the safety of the driver, passengers and other vehicles on the road.

I purchased my 2014 Volkswagen CC in September of 2014. I was so excited to join the VW family. I leased this vehicle to get my feet wet and determine if I would be a lifelong VW customer. Well, in 2016 while driving down one of Houstons busiest freeways my car stalled and I was just barely able to pull to the side of the road. I had to have my vehicle towed to the dealership where they kept it for 4 days. They replaced multiple parts, it seemed fine. The very next morning I got up and the car wouldnt start. I had to have it sent back to VW in which they discovered an issue with the fuel pump module. After replacing this part, I drove it back home and the next day it wouldnt start again, maybe the third time is a charm. I had it towed back to VW and they replaced the battery. Less than a year later with my son in the car, the vehicle died again. Luckily I wasnt struck by another vehicle. I had it towed to the nearest VW service center in which they told me it was the fuel module again, but it was out of warranty and I would have to go through VW cares to see about getting it replaced or I would be responsible for an 1,800 repair bill. Well, after going back and forth with them they agreed to replace the part. Can you imagine how unsettling and scary it is to drive a vehicle that has such a huge safety issue and recall with no permanent fix. Well, this weekend I was driving down the freeway and the vehicle stopped again, I was blessed enough to pull to safety. My 10 year old son was in the back seat praying we wouldnt get hit. I had the vehicle towed to VW Saturday night at 8pm, so I was without a vehicle for the entire Easter weekend and couldnt get my son to his obligations. Monday morning I received a call from service advises, my brake fluid was green, the control arm bushings were cracked/dry rot and I needed an alignment totaling 1,000+ in expenses. The service rep stated this was just the beginning, but there was also several transmission codes and the diagnostic would be 135 to see exactly whats wrong with the vehicle. I told her to go ahead that was at 9am, its now 6:30 pm and I have yet to hear anything. I called around 3:00 pm to be told the clutch was out and they were trying to get me a quote for a transmission and to expect my service rep to call before end of day. Well, I am truly disappointed in the service, maintenance and overall Volkswagen CC. I will list all parts Ive had replaced on the vehicle and estimated repair costs since Ive had the vehicle. Ribbed belt. Tensioner. Valve. Separator. Mounting. Bearing. Turbo valve and crankcase breather leaking oil. Washer. Fuel unit. Control un. Battery. Battery disposal fee. I have not added the additional services that Ive had in the past 6 months.

Faulty cord causing airbag light sensor. I have a 2003 volkswagen beetle. I had an airbag sensor light go off on my dashboard recently. I got it checked out by a local mechanic and he finally came to the conclusion that it had something to do with a cord under my passenger seat. I have researched this issue and found that it is a very common problem with volkswagen. I had never even seen this light on before. I contacted volkswagen of america and was told in a response email that I would be contacted within 2 business days. Over a week passed, and I had to call them to check on the status of my request. I was then told that they responded, which I never received. Also, they even admitted in the notes that the customer service advocate read back to me, that they conducted research and are simply not willing to cover the cost to correct the problem due to the age of my car. It is a 2003 not a 1980. At what point does a timeline for correcting a defect expire and who decides this? This is a major safety hazard for me and very inconvenient. With the sensor going off, the airbag is currently disabled. I cannot allow any passengers to ride with me. I do not feel that I should have to cover the cost of a faulty part out of my control, especially when there are many many other cases with the same issue. I am very disappointed in the way my request was handled.

My five years old 2011 VW Tiguan had two major mechanical problems. One problem with the fuel injection was fixed for free because of the recall. Another problem was the antifreeze leak that would cost me more than $3K to fix. That made me decide to trade it in for the reliable Volvo. One week after giving away Tiguan, the second car made by VW Jetta Sport Wagon 2013 didnt start. The dealership diagnosed sensor problem that can be fixed for only $300. After few hours they call us back (probably thought they didnt ripped us off enough) and told us that the computer is broken and need to be replaced. It will be another $1600 + $300 for the sensor that might be broken or not. We are very scared to hear from those VW people tomorrow. The car is very expensive and in the hands of people we dont trust who keep finding wrong things with very costly parts. I already told my sad story everyone I know. At this point we used to have two new cars and ended up with nothing just because we shopped at VW. I hope people learn from our mistake and that VW manufacturing stop producing these very expensive but so below lowest quality cars.

So I grew up fascinated with Volkswagens. I was obsessed with Herbie the love bug, and knew I always wanted a Beetle. I had a 1972 Standard Bug, I currently have a 1972 Volkswagen Bus and I have a 2013 Volkswagen Beetle Convertible 2.0T. As most people in the Volkswagen Scene, Ive decided to modify my car. I took it to a dealer who specializes in a tune which has excellent ratings. Meanwhile Volkswagen knows that the Timing Chain Tensioner on the 2012-2013 betters were an issue. They denied my warranty coverage saying that the tune did this (which is a lie and failed to prove this with testing). I feel like this is another scam like the diesel issue.

Our 2014 leased Volkswagen Jetta broke down in NH in March 2016. We live in Rhode Island. The car was suddenly billowing black smoke and all dash lights were on. We pulled off to the side of the highway, pulled out the auto roadside brochure and called the number on the cover. Their customer service rep took all our information. He took our phone # and said he would make the arrangements for the car to be towed and find a rental car agency that was open as it was Sat night and approaching 9 pm. I received a TEXT from him with the name of the tow company that would pick the car up and that had called the only car rental agency open in the area (Manchester Airport 91.7 miles from our home). He told them we would be there shortly as they were about to close. He provided us with a discount call that they honored. Our car was towed to the nearest Volkswagen dealership Autofair Manchester NH 87.8 miles from our home. The car was repaired the following Monday afternoon. We picked it up early Tues morning and returned the rental to the Manchester Airport. Per the instructions in brochure we submitted the charges for the tow 79.00 and 221.00 for the rental. We then received 2 denials of reimbursement. The tow was denied because they said we used a tow service that was not authorized. WE did not choose the tow service, the rep at the Volkswagen Roadside Service did. The text he sent me clearly stated that. They denied the rental car charge saying their parameters are 100 miles. We appealed the denials with Customer Service and they too denied both claims. Needless to say it never crossed our minds to ask the rep of Volkswagen Road Service to use an authorized Volkswagen tow service. We asked how they calculated the distance to our home from NH, they didnt know. We are both in our 70s and had a lease to ensure that we had dependable car backed by reliable customer service in the event of auto malfunction. Obviously this was an assumption on our part. The last agent we spoke with (Martin) at Volkswagen said he was sorry but thats the way it is. The experience of sitting along a busy highway for 2 hours was not pleasant one, but nothing compared to the deceitful business method of Volkswagen. Though we are well aware that Volkswagen could not care, but we will no longer give them our business nor will recommend them to anyone we come in contact with.

I took my VW Polo Vivo sedan 2016 model in for a 90000ks service the 1st week in July. I told the technician that there is a cluck cluck noise coming from the drivers side. Can he please check it. When I got the car back he said the battery needed to be replaced and but I could still drive the car. A week later the car wouldnt start, so took it back to the dealer that did the service and had them replace the battery. I still told him there is this cluck cluck noise. They replaced the battery and he said that he heard the noise but I can still drive the car. They picked up that an irregularity on an injector but I can still drive the car. Only when the EPC light comes on then I must bring the car in. The same day I replaced the battery while on my way home the car wouldnt go faster than 40ks and this cluck cluck noise got louder and louder, eventually the car wouldnt go anymore and I had to get towed home. The next day I called a VW near my house and they said that they cant help me. They fully booked. They can only help me the Friday the 12Th. So I had the car towed in, the security guard at the gate closed the gate in the tow truck and let us drive around aimlessly trying to find the service department. Booked my car in and they took me home. I called in at 3pm that day to ask if they had found something and the guy said to me there is a waiting period of 24 to 48 hours for the technician to look at my car. So I called on every time to this dealer to find out what was wrong with my car. By Tuesday the 16th they still didnt know what was wrong with my car. Wednesday the 17th they said to me the spark plug melted, they couldnt explain how that happened. So they needed me to pay a R6500 stripping fee so they could strip the engine. Thursday they came back and said that the gasket between cylinder 1 and 2 is burnt, they would get back to me with a quote. Thursday even they came back to me with a quote of R45000 that the engine needs to be overhauled. Im still asking how can a car go in for service and a week later the car isnt working and now the engine needs to be overhauled. I logged a complaint with VW SA and they also of no help. Both dealerships are not willing to help me. So now its almost 3 weeks and I dont have a car, and no one is willing to help me. This whole experience has left a sour taste in my mouth and I will never buy another VW in my life. I will also tell people not to buy VWs and what service they in for.

I have owned VW Passat cars most of my driving life and had very little trouble with them, but their latest models have a gear box fault and clutch. My car is only four years old and have full service every year. The clutch snapped and went through the gear box costing thousands. Im a pensioner and disabled. I have found out, since that this is becoming more and more of a problem, why has VW not recalled these cars in to solve the problem out?

I have had the worst customer service experience with VW. I bought a brand new 2013 Passat in March 2013. Since the first day I have had an issue with my car pulling heavily to the right. My car has been in for service 10 times over the last 3 years to try and resolve the issue. VW has done sub-frame shifts, replaced the control arm and tried numerous things but cannot fix it. They are refusing to help me resolve this issue. They do not truly stand for a Great Driving Experience - they really have zero interest in helping.

VW New Beetle are expensive cars to maintain, difficult to work on and have unreliable transmissions and weak front lower control arm bushings. I have replaced two transmissions in 110K miles, 11 headlight bulbs, 9 trunk pistons and two sets of lower control arm bushings with ball joints plus two vacuum pumps that leak oil.

Dear Rick **, I wanted to contact you regarding my experience with VW Boardwalk over the last month. I am sad to say that I have been very disappointed in the services provided. VW is viewed with a top of the line customer service and standard of care, and unfortunately I no longer can see this. I have been disappointed enough that I have decided not to continue servicing my vehicle with your branch. I was charged 1000 dollars at the beginning of the month for a service that included flushing my coolant and replacing the timing belt cover, which I was told was most necessary. Afterwards my car stopped working all together and I had to tow it to the closest VW dealership where my battery was replaced. In the midst of this my vehicle also had been broken into, shattering my windows and stealing my purse, which I understand is my misfortune, but this also led to delays in getting my vehicle to the shop.Following the battery replacement it was noted in the system by VW SF that the coolant was leaking as well as oil. This was never told to me, this was later pointed out in the notes during my last and most recent service. VW SF just replaced the battery and said I was good to go. The next day I noticed a puddle under my car, determined it was coolant and since your technicians had just worked on that system in which I spent a large amount of money I went straight to you. My car remained with the shop for two days before I got an answer that the water pump needed replacing. This was very curious to me as I had replaced it exactly one year ago with another VW dealer in SF and that your technicians had just finished working on that system, and said everything was taken care of. My understanding is that when a car is serviced these kinds of things are tested and addressed, please let me know if that is not the standard. I would hope that during this testing they would discover a leak in the very two systems they just worked on.I would like to note that at the first service on 9/10/2018 I was advised to replace the timing belt cover, this was necessary to prevent an oil leak, which again was noted to remain. In that service is also when I had my coolant system flushed, which then again was noted on 9/19/2018 to be leaking, all less than two weeks after the initial service. This information again was not shared with me verbally but noted in the invoice. Also noteworthy my warranty for the water seal expired on 9/20/2018. Due to the inconvenience of timing when the diagnosis was finally made, my one year warranty had expired four days before, leaving me with another very large bill.With all my concerns your representative heard me out, and said he would try to help as this was very much not fair. I waited his return call, left VM after VM, and never heard back for another two days. At this point I am without my vehicle and a little desperate to get it back. The representative said he would help me out and give me a good deal. I had other quotes at this time for much less, and considering VW wouldnt honor the very recently expired warranty, which is one of the reason I always have my vehicle serviced with them second to the standard of excellence I have always expected, I was considering cheaper options. The representative seemed sincere in his attempt to help so I gave your team a second chance. When I picked the vehicle up I was given a bill of 1300 dollars. 900 of that for labor charges.To me I feel I have not received the high standard care and excellence that I expect from VW. I leave my car in the hands of your employees and expect them to work efficiently and honestly. I expect them to report to me what is wrong with the vehicle as well as what needs to be fixed in order to keep my car functioning at its best level. And lastly I feel that I have been taken advantage of costing me not only money but stress and unease and a lot of my time. I am very disappointed as I am sure you can understand through this email. I honestly cant even trust that the work that was just finished is done properly or that the work I have had done needed to be done at all. I feel that the standard of performance, liability and honesty has been very much compromised. I also feel that guarantee of labor and parts doesnt actually exist. I really am disappointed that I no longer feel I can trust my car in the hands of VW representatives. If not them, then who?

Serious emissions related recall, and a number of indicator lights related to the diesel system blinking (check engine, glow plug, particulate filter). According TO online VW information, these indicators direct owner to service immediately, its dangerous to drive the car. Scheduled an appointment 12 Nov 18. When they appeared and couldnt get a service date before 4 Dec 18! Get call today (20 Nov 18) that Freedom VW, Morgantown, WV, has been bought and will not honor service scheduled after change of ownership date, 30 Nov 18. GO TO THE END OF THE LINE! Call back 1 Dec and reschedule. THIS IS POOR CUSTOMER SERVICE BY VOLKSWAGEN!

I noticed my 2009 Volkswagen Tiguan Headliner was coming apart from the sunglass compartment. The next morning it had separated from the light. I drove my car to the Lundes dealer in Peoria. The serviceman gave me the number to Volkswagen customer service. I spoke to Dylan, who told me they only warranty the item for 3 years/36 thousand miles. I was so upset. I asked to talk to his supervisor, who on a Friday was not around. I received a call from Stephanie this morning, restating my concerns of the failing headliner. I asked if she wanted pictures to help VW figure out why they have failing glue. She just repeated what the script reader had to say. I then asked to talk to her manager. I havent heard from them. I cannot believe a car this age has a headliner falling down. I would be ashamed if I was Volkswagen. This is not a wear and tear item. This should not be happening. Thanks Volkswagen for the disappointment.

I have had all kinds of things to go wrong. My VR6 CC runs great but the engine light will come on and I take it to the Volkswagen dealership. Every time they tell me that a sensor has gone bad it cost me around $400 dollars every time. I have had 2 fuel sensor replaced. Now I find out that I have been over filling my tank making the service light to come on. Now I stop putting extra fuel in and the service light went off. Now my brake light is on. I called the service department and they told me that it is probably a sensor. I also have a turning light on. I replaced the light but it still does not work. I was told I would have to hook it up to the computer to find out why it is not working.When I first purchased the car I had 2 front wheel bearings to go out under 36k miles. The dealership told me that it was not the wheel bearings. At 40k they check it out and told me that it was bad wheel bearing. This was after the warranty ran out. The wheel bearings were $250 each and labor was $250 each. I finally got them to cover the parts but I was responsible for the labor. If they would have fixed the problem when I told them it would have all been covered. It seems every time I get a call or get the oil changed a light comes on. I have always wondered if they have a way to turn lights on. I also had to change out the wiring harness for the trunk at 50k and it was over $500.

My residual value at the end of lease was $21,218.60. I extended my lease six more months... and made 6 more automatic payments of $476. This reduced my residual value to $18,374.28 + tax. After I requested a payoff amount and mail the payment check... VW posted a lease rebate charge of $467.12 to my account. Now they have issued a letter reading that there is a short amount that needs to be paid to satisfy the contract.

I have had leaking issues with my 2007 eos but have been told by dealer every time I had taken in that they could not detect any leaks. When it rained hard it leaks and it leaks on door panel and on part of leather seat. After I picked up car from dealer I would take to car wash. Of course it leaked then just like when it rains really hard. Called volkswagen customer service and they told me that they dont recommend taking to high pressures car wash and that they feel there is no issue. I was fed up constantly taking car to dealer not only for leaking but other issues. My car has condensation on inside of windows and the leather that cover door panels have peeled up from door. Drivers side window control needs to replaced. I will never buy or recommend a volkswagen ever. Dealership or company will not acknowledge any leaking issue.

We purchased a new Volkswagen CC R-line in 2012. We followed the recommended service for it, which said 10,000 miles, or once a year. Each year they have rotated the tires and recommended alignment, at extra cost, which we did. Several weeks ago we took the car in for its third service with just over 30,000 miles, and they told us we needed new tires due to excessive cupping of the tires. We never expected to have to replace tires at 30,000 miles and asked the service manager, and technician why this occurred. They said it was obviously out of alignment and thats why it happened. Now, after reading numerous complaints about this issue online about this very same car and people being quoted as being told by some VW service people that the car actually needs alignment every 3,000 miles and more frequent tire rotation, maybe every 3,000 to 5,00 miles, we are wondering why VW is not getting this message out to consumers of this product. It could be a safety issue, when they are not telling us that the cupping occurs, and the tires are worn, especially as you are riding on a low profile tire to begin with. We replaced the tires with Continentals after they presented us with 3 tire options. They specifically told us All 3 choices are good tires. One week after the tire replacements, we were riding down a street near home and the tire light came on for the front passenger side tire, and the pressure began steadily going down. Luckily we were very close to home, and after pulling in the driveway, we could hear the air escaping the tire, flattening it completely within an hour. So we are calling VW tomorrow. No damage occurred to this tire, its brand new, and we wonder whats going on.It cost us over $1000 for these new tires. The car only had 30,000 miles on it!!! After looking at all the brand new tires, we are noticing they have all started turning a dark gray color in large areas of the rubber, in the week that we have had them. We plan on getting the car back to Volkswagen as soon as possible, but were unable to put the spare on, since apparently they forgot to replace the tools in our trunk which are necessary to change the tire to the spare, when they recently replaced the tires. We know no damage occurred to this car. Now we are reading about problems with Continental tires online as well. So why did they recommend the continental tires to us? So WV has not been forthcoming with info on this car to us or many other consumers, relating to cupped tire issues which may be avoided with a different maintenance protocol for the original tires (more frequent rotations, and alignment twice a year??) and then they recommend replacing them with perhaps a suspect tire? AND, after recommending replacing, they didnt tell us that the issue could have been avoided, because they want to stick to the illusion they have created to customers that these cars are good to go, once a year service, and you are done!! They totally acted like we were the only customer who had had this problem. Well, consumer sites on the internet tell the story, and its not a new one. VW needs to step up and start telling people the defect that exists with the RR C-line, and that it affects EVERYONE!

I dont recommend this dealership especially since it is one of only a couple of major dealerships inside of DCs borders. There is likely to be racial and gender discrimination. I think most people wouldnt want to be associated with this dealership in such a multi-cultural area.

Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk open with internal latch, so had car towed into dealer. Already had a previous appointment to resolve electrical issues that had been ongoing from another dealer which had not been fixed. Car had 18k miles on it. Dealer could not get trunk unlocked, so instead of fixing the internal latch at the door to open the trunk, they called a locksmith and charged us $125 for a key to unlock the trunk. Got the car home, the key to unlock the trunk did not work. There is no place to put a key in the trunk, the latch still did not work and we could not get the trunk open. Called the dealer and they refused to refund $125.Did some online research and found there is a button in the glove compartment to push which resets the trunk, pushed the button and the trunk opened. Again, advised dealer of this and the inability of their staff to fix this issue and again requested refund, again was refused. Now, they wont even respond to us. When daughter went to pick up the car and pay for what was supposed to be an oil change, she questioned the charge and they were very rude to her, caused her embarrassment and caused her to cry. Volkswagen Customer Care refuses to help since the problem is not Manufacturer. The issue started from a dealer installed LoJack system, which customer was not made aware of. Dealer will not return calls, nor will GM.

2008 VW Touareg V8 - This is my 6th VW. Ive always thought they were well built cars, and truthfully, I think this one is a well built car for the most part. About 4 months ago (at around 55,000 miles) the Touaregs oil warning light came on. We pulled the car over and had it towed to the local independent shop that normally takes care of our maintenance. The area dealership was purchased by Lithia several years ago and weve tried them a few times and every time its been a cluster ** of poor service. Our independent shop admittedly doesnt know that much about VWs but all weve needed them to do up until this point is oil changes. They called VW of A and were encouraged to change the sensor for the oil warning light because the pumps never fail. They changed the sensor ($600) and that did nothing. At this point they suggested we try the dealer as being someone that works on these all the time. Ive never trusted Lithia and hated to go there, but arranged to have my vehicle towed over to their service department. I called and told them it was coming and they took all the information (this was on a Tuesday) and said they were swamped but had me scheduled for service on Friday and said theyd call Friday evening. They didnt. I called Friday morning and the service adviser told me he had no record of ever receiving my car, but said theyd look around. A couple hours later they call and say its sitting in the lot and tried to somehow blame it on the tow company even though I had a signed receipt from the service manager for receiving the car. They apologized for his stupidity (the tow truck drivers) and said theyd bump me to the top of the list and could have me in by Friday. Remember, Id been scheduled for the previous Friday. I hate to piss off a guy working on my car in the same way I hate to piss off someone thats cooking my food, so basically I just reminded him that Id been scheduled for last week and asked him to do what he could to get the car in. I didnt hear back for two weeks and I had called and left several messages asking them to call. When they did call, the adviser is joking around about the stupidity of the tow company again and and how that guy had really screwed me and then slips in that I need a new oil pump and theyll have to pull the engine and its going to cost $4,200.00 They have to pull the engine to change the oil pump.My past experience with them being what it was, I told him to hold on and said I was going to call around for other options. The next nearest dealer is 2 1/2 hours away and no one else locally wanted to work on it. I called VW of A to ask if I could speak with some sort of tech adviser but was told they didnt have anything like that only a case manager for complaints. I did say that I would like to speak with the case manager and she promised to have someone call within 24 hours. I got a call three days later. I mentioned my previous experiences with this dealership and lack of confidence in their honesty firstly but also their competence and wanted it on record before anything started because I knew I didnt have any reasonable options. It was noted. I called Lithia and asked if there was any way of knowing if any damage had been done to the motor and was assured they would not proceed if that were the case and said there was practically no chance anything had happened to it anyway because of the robust construction of the engine and the car has safeguards to protect itself. I reluctantly gave them the okay to proceed. A month later they called and told me the car was done but that they wanted to have one of their techs drive it home (an hour away) to just make sure everything was okay. They must have driven it around the parking lot and determined they couldnt do that because they called back a half hour later and said the check engine light had come on and they wanted to look at the codes and would call me back. This was on a Friday and they called me Monday and said they were going to have to pull the engine again. This was my service adviser again and he promised me it wouldnt cost me a penny more, and they just wanted to check everything out. I contacted VW of A again and noted what was going on. They again promised me that my case manager would follow up within 24 hours. And again it was two or three days before she called. Theyre all trained to commiserate with you and tell you how bad they feel that this is happening and assure you that this is not typical for Volkswagen service and theyre doing everything they possibly can to help resolve this issue. Uh huh... Lithia had the car for another month claiming that a gasket or seal had failed and it wasnt their fault but that they needed to change the cam chains now and there werent any in the country but they were being air freighted from Germany and again assured me it wouldnt cost a penny more than the original quote of $4200 and the car would be perfect.Back together and another check engine light. The engine comes out again. Now it needs cam adjusters and there arent any in the country. After 3 months we got the car back. The bill was $4,900 but he finally relented and stood by his original guarantee of not being a penny more than the $4,200.00 He said it should have cost us $15,000.00. I called again to speak with my case manager and again was promised shed call me within 24 hours. Someone did call me within 24 hours this time but it wasnt her. They were calling me to tell me she was out of the office and would call me when she got back in. She did, two days later. I told her again about the 3 months, the multiple engine pullings, the lack of communication from the dealership, etc etc and said I wanted an official complaint about the service and wanted them to know I had zero confidence in my repair.We drove it for a week and the check engine light came on. We took it back in to have them check it out and were told two days later that multiple codes had gone off and they had an engineer coming in the next day to help them diagnose the problems. Now, (over a week later) someone Ive never spoken with before called and said the engineer still hadnt been in (not their fault) but they suspected I needed a new engine. That call was this morning. This is Lithia Volkswagen in Des Moines Iowa.I just got off the phone with VW of A and was again assured of how much they cared about my situation and reiterated that this is not how VW does business and that they were doing everything within their power to make sure this situation is being resolved and that that resolution will be my renewed confidence in VW, blah blah, blah... and my case manager will call me within 24 hours.Ive owned six and Ive talked others into buying them. People ask me maybe monthly how I like my Volkswagen. For the last couple of years Ive still encouraged the car while saying I hadnt had good experiences with the dealership. Ive always conceded though that those could have just been bad luck and they shouldnt go by my opinions but should check into them themselves. I wont say that anymore, not about Lithia, and not about Volkswagen.

I own a 2018 VW Tiguan. The customer service of VW and VW Credit is terrible. And I will never recommend or buy another one because of that. I have been dealing with title issues for 4 years and it’s still not resolved. Every time I call, there is another reason or excuse for things not being taken care. Beware of financing through VW!

I purchase a 2016 VW gli and I found the rear back up camera have a horrible visibility in a raining day or snowing day, you can imagine how can be at night on the same weather conditions. Even if is not a safety features, is no to safety to use, but the interesting part is that you pay for it. Please make sure to do the necessary test, maybe with a cup of water if is not raining in your area before to invest 30k USD. I hope my experience be helpful for everyone who planned to buy this particular vehicle.

Fred Beans VW service-department of Devon PA - Dont trust the hype when VW advertise coupons or the Hundred plus checks they are suppose to perform while the car in service. It can work against your favor because they are looking for issues to charge you extra. In May 2013 I bought a SE-Passat V6 included with the price of the car a 54000/4yr service contract. The vehicle was purchase as an CPO, which means it had a few miles, I think roughly 5000. Being I am more prevalent to conventional, I am growing with synthetics. In saying I am use to changing oils every 3000 miles not 10,000. I am a meticulous car owner.This car in 5 yrs had roughly 33,500 miles in December 2017(with a VW OIL SPECIAL COUPON) which covered up to 5qts of oil, during a unconventional oil change prior to, I look under the hood and notice oil film on top of the engine. I address the issue and ask why this was not brought to my attention or address by the service department while the extended service warranty was in effect? To create oil film which was visible means it took time for the matter and the amount of times and in the increment the car has been in for service over a short period it should of been address while the car was under warranty. At that time they agreed to disagree and told me it doesnt mean its leaking oil. I took heed what was being said however they didnt understand or know in my youth I was a mechanic and built cars.My free oil change just cost me a deductible plus. After the oil change the car virtually was parked (except for a few runs to the market) until May 2018, State-inspection Time. When I purchase the car I immediately changed the tires and since 1979 I have bought mostly all and into agreement with NTB. They have a the best Alignment plan bar none to others retailers. I have owned many cars since my Military years. I was told the car pass inspection May 2018 although a few concerns should be address. One tires was showing signs of dry-rot (not an issue). I have coverage. And the serpentine belt (34,800) was showing signs of wear, my reaction was, Oh really. (Again I reintegrated it should of been replaced when the car was under warranty) The service rep claim it was not covered under the service contract I disputed his claim.Folks the Manufacture warranty is 3/36000. This is why I dont prefer buying vehicles with short warranties because the manufacture takes into account their product isnt reliable. And I cover extensively at the time of purchase what is and whats not covered and the plan I had covered everything except, Tires and brakes and I will admit I forgot the $50.00 deductible associated with a service plan. I recall asking Belts for ex: Timing belt and serpentine belt those items were included with the purchase in May, 2013 the car came with platinum plan.In conclusion, when a man is talking over my merchandise (car) I listen with both ears. After discussing my concerns with the rep he spoke with his Manager. As he walks down the corridor he tells me straight to my face I would pay the ($50.00) fifty dollar deductible. I replied, OK. In my mind I am counting the cost of the State-Inspection and the additional $50.00 deductible. The Bill presented was $289.00. I am about to blow a gasket and lose my religion. I ask for the manager (hes in a meeting) like I give a rats **. After 15 min he approaches with an caveat attitude,.. whats the problem. I was told I would be charged the deductible (in my mind Im saying wtf is this). The rep intervenes and says, I told you I would charge you less $50.00 of the actual cost. I replied, No you did not. Well folks I was caught in-between a web. I had a important meeting to attend and they had my car. I paid the bill,... and sold the car within two weeks. I will never purchase another VW. I forgot to mention I was (as the car was being service) negotiating on a 2018 Atlas I drive currently and own a Mazda 2018 CX9 Signature. I suggest use those smartphones during a conversation and record.

Local dealer did a diagnosis of an 06 GTI with broken cam chain, claimed warranty extension doesnt apply with a part on the warranty on the parts list. Contacted VWOA and after talking to a case worker, found the dealer never checked one of the things listed on the warranty I asked them to check. Gross incompetence at the least, already filed a complaint via NHTSA, may do so with state attorney general. These failing engine parts will result in death eventually and several people have already had close calls. The parts in question arent listed as serviceable parts, so since Im not a psychic I dont know to check them. Will probably not buy another VW unless my car is magically fixed and not at my cost.

I buy 2 vehicles from VW. A Jetta and Tiguan. Since we get them every year engine light on. Make us pay more and still pay monthly for them. So he takes us 3 years before we change it because of our credits. Now we free of them but to owners VW its really bad car!!!

Took my 2016 Golf R (with only 56,000 kms on it) in for servicing as it simply shut down. VW Service Tech told me it needed a new engine control module (ECM), turbocharger and thermostat housing - something they rarely see. Its one owner car, serviced exclusively at VW dealer, low kms, and babied. Final bill was $7,000 on a car that cost $46,000 new. I asked VW Canada to look into it and share (50/50) the cost of the repairs. While it was out of warranty, they offered me $1,500 credit on future VW sales and service - which is of little use to me as I sold the car to the VW dealer, and dont plan to ever buy a VW again. Guess theyre simply not interested in my future business (VW, Audi, Porsche) or my word of mouth. Unfortunate as Ive purchased 10+ Audis in the past and this was my first foray into VWs performance cars. Wiser for the experience and disappointed.

I bought a 2008 Volkswagen GTI less than 30 days ago. I noticed on the 2nd day the A/C and the 3rd gear was grinding. I notified the dealership. They said to bring the car in. On the 11th day of owning the vehicle, the car broke down. I notified the dealership that the car was not able to move and that it will need to be towed. They told me they would not pay for the tow and that if it had anything to do for the clutch, they wouldnt pay for that also. So I called my Roadside Assistance and towed the car to the nearest repair shop. They said there that the problem is in the transmission. The dealership still refuses to pay for the tow to their shop. I was also told by the service clerk that she spoke to the owner and he said that they would tow if it had to do with transmission or engine. But they have not done so. I have called and talked to the bank, and they have contacted the dealer. But still, nothing has happened. I call everyday, trying to talk to the owner or manager. And no phone calls have been returned. Theyre not honoring the warranty.

I am an owner of two VW Rabbits on which I invested substantial money to adapt them with hand controls. I do love VW cars and I was planning to buy another one but shortly. After 60,000 miles the 2007 started jerking and clunking down to the next lowest gear. It shudders and jolts the whole car especially from 3 to 2 and/or 2 to 1. I took the car to Volkswagen Kearny Mesa (8040 Balboa Ave San Diego, CA (858) 300-8160) and they confirmed my suspicion: I am facing the dreadful VALVE BODY issue!After talking to previous VW service managers, copious reading in the vortex forums and research in NHTSA I realized this is a well-known issue by VW that affects AWTF60SN (09G) transmissions. Unfortunately the 2009 Rabbit just recently exhibited the same symptoms which now leaves me with two soon to be undrivable cars. One is the backup of the other so I dont have to rent hand controlled cars when I service one.I would like to give VW the opportunity to do the right thing and fix my two vehicles ASAP and at VW cost. I am sure that the reviews I found in Consumer Affairs are not an accurate representation of how VW treats its customers. Let me use this opportunity to also bring to your attention that your website shows no recalls for any of my vehicles while clearly there is one and that I was never informed despite VW having my information. I will wait week to hear from VW and I am confident of a happy resolution.

I have the same issue as many other R-Line buyers. The car lots are very rude when I ask questions about it and Im continually told that I will be contacted, however this has been over 6 months since my purchase. There needs to be some type of communication on Volkswagens part. I am a huge fan of VW, I have had issues out of my brand new VWs in the past but they were taken care of, this is the first problem that makes me want to not ever purchase from this dealer again... Volkswagen; we just want answers. Please.

Our Sales Agent Pete ** and the Sales Manager Paul ** of Durham Volkswagen went above and beyond to make sure that we were happy with our purchase of the VW Atlas. Very pleasant personality and very patient, everyone we met there were all very accommodating. I highly recommend Durham VW and we are very happy with our purchase.

I have a 2013 VW Tiguan in mint condition except for the paint, its fading or discoloring. See my photos attached. I am absolutely totally upset about this and paying $500 a month car payment to look at this everyday. I talked to the dealer in Orlando FL and no help whatsoever. They referred me to VW USA and I spoke to them and put a claim in only to tell me that I dont have any issues with my paint. As you can see in the photos attached there is a clear picture of the discoloration. I feel VW is being unfair as this is their branding and being negligent with their warranty not the paint.

Our 2018 Atlas went in for 8 software updates around Thanksgiving, 2018. We still had a COLD heater, meaning blowing cold air like middle of the summer. Our Atlas December 5th with scheduled pickup of Dec 7th. We were given a loaner (a tiny Jetta, not 3 seat Atlas we are used to). But we thought, ok, we were told the fix would be done by Wednesday. Then, the next Wednesday, then more excuses. Let me tell you, after 2 months! We went to the dealer to get OUR payment after 1 month, to pay on our vehicle we DID not have. To find the entire inside dash and more completely torn out! The excuse was, it was always the wrong part, going to take another week. Finally, we opened a case with the regional so called manager, Chris. What did he and VW do for us? NOTHING. They delayed, and delayed and finally gave us (after calling and begging repeatedly), a drop dead date of February 1st, claiming their Lawyer process takes 10 working days, we still got a sorry, were very sorry, but it will be Monday or Tuesday before I can give you an answer. In the meantime, leading us to believe they were going to replace the vehicle at full cost, or more, and give us our two month payment back. GUESS WHAT! NOT!!! Chris and Volkswagen KEPT leading us on giving excuses as the dealer didnt send us the forms, blah blah BS. Chris, the so called regional manger and VW lead us on and kept delaying, until, guess what, they say, Come get your vehicle. Its fixed. Thats the response!!! No joke. It is Feb 8th!! We have been BURIED in snow. Our family has ridden in a NOT EVEN comparable vehicle for over 2 months. We have lost work time and more dealing with the issues, and, oh yeah, made two full payments on a vehicle we did not have. Did VW or the dealership compensate us for any of this??? NO NO NO. Come get your so called fixed LEMON vehicle. DO NOT EVER, EVER...I repeat, EVER buy VW...PERIOD. Im also forwarding this story on to DATELINE, and CBS for 60 minutes. This is more than a problem of VW in America, and hard working people. This has been just wrong.

I worked with Ryan ** online and through text to get a deal set up due to the distance to the dealership. I was very clear that I was looking for a clean vehicle, and explained in detail about experiences at other dealerships that I did not want to happen again. Although really wouldnt budge on their internet price, we came to an agreement. I stressed my requirements of the car being clean, paint being in top condition. I was very clear that needed to know about any and all flaws before I made the drive, because it is a long drive and I would have a baby with me, and hoped to have paperwork and everything prepared as much as possible before I arrived. I was assured it was flawless, that everything would be ready. Upon arrival, the vehicle was not up to the expectation set by my conversations with the salesman. The rear bumper was not attached properly, visibly loose and not aligned. The paint was swirled badly and had many scuffs and scratches, all of which could be easily repaired with a simple buff and polish. Two of the tires had moderate sidewall damage. The drivers door handle was missing a plastic cover; the metal lock cylinder was exposed. The interior was barely clean; the tan leather seats were mildly dirty and wiped in the main visible areas only, any deeper investigation revealed dirt and grime. The driver’s seat had a poorly done tear repair that did not match the color, looking like a light coffee stain in about a 6 square area. I requested that these things be taken care of before purchase. They were only willing to attach the bumper properly and order the cover for the door handle. Moe ** was the sales manager throughout the process. He was somewhat passive aggressive and combative, as well as slightly condescending. There was a distinct feeling that my requests were ridiculous and that I was just trying to drive the price down. I was told multiple times that they could not go any lower or spend any money fixing the vehicle, even though I never once requested a price adjustment, simply asked that the expectation set during my communications with the salesman be upheld. In the end I purchased the vehicle because I like it, not because it was a good deal; I will still have to invest to have the paint mechanically corrected, the leather seat repaired and interior cleaned, and purchase two tires. The process took 4 hours, plus 3 hours of drive time. The dealership is very nice, Coffee, water and bagels are available. The parking area was not large enough for the volume of customers there. I was given my choice of nice VW keychains upon completing the paperwork.

I bought a brand new 2015 VW Tiguan 8 months ago. Earlier this week, while I was driving on the freeway, my panoramic sunroof exploded and shattered glass rained down on me. I took it to the dealership knowing the car is still under warranty to get the part replaced... Thank goodness (aside from a few scrapes) I was not badly hurt. After obtaining a rental car (they wouldnt give me a loaner) and 24 hours later, they called to tell me they would not be covering this under warranty. Nothing had fallen through the roof and the glass bowed up, indicating it exploded from the inside... Clearly a defective part. The manager of the dealership called me to bear the bad news and simply brushed me off. He asked if I wanted to pay the out of pocket cost for the part and when I shared my belief that this should absolutely be covered, he said we will cancel the order of the part and you can come get your car anytime. FAR less than helpful. This experience makes me never want to drive a VW again... What is the point of a warranty if it doesnt cover defective parts?! I would NEVER recommend Volkswagen of Santa Barbara.

VW CC was purchased three years ago as a Dealer Certified car with 42,000 miles. Performed the 45,000 mile and 60,000 mile major services at the dealer costing over $3,500 for regular maintenance. One day after performing the 70,000 mile service with the dealer the check engine light comes on and the engine starts running roughly and stalling. VW Dealer tells me the intake manifold is a free warranty repair but demands payment of $400 to clean carbon build-up in the pistons/injectors. DO NOT BUY VW. YOU WILL REGRET THE EXPERIENCE OF OWNING IT.

The first time, I had problems with my spark plug coils is at about 60k miles. I replaced all four then. At 100k miles, it went out again. Im currently at 150k and my car is getting symptoms of the same problem. I dont think the coils are the main problem. Twice Ive used dealership parts and failed. Last time I bought aftermarket parts and its leading to the same problem. What gives VW! Spark plug coils again!?

Bought my VW CC in 2011. Everything was fine up until 2016. Started having issues with it. Just got it back 3 weeks ago. Had to have the timing chain fixed. That bill was $3200. Had to take it back 2xs after that to have the intake runner fixed along with the rear main seal because of oil leaking. Those two jobs cost me an additional $1000. Fast forward to today. Started having issues with the car not going into gear. Went back to the shop. Theres a problem with the driveshaft. Cost to fix... $3200-$5000. This is so unfair. Now I am either forced to fix it or purchase another car. Either way Im spending more money I truly dont have.

Ive owned over 20 cars in my lifetime - most were financed. IVE NEVER HAD A WORSE EXPERIENCE THAN VW CREDIT. As a 6 time VW owner...Ive been trying to get a payoff (so I can purchase the car for my son)...and they WONT GIVE ME A PAYOFF unless I visit a dealer. What a scam! Never again!

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.

On November 18, 2018, I’ve purchased a new 2018 VW Golf R. This car is equipped with an Electronic Parking Brake System (EPB) and an Auto Hold system which self engages the EPB when you torn off the engine. On January 23, 2019, I’ve parked the car on the driveway in front of my house. The EPB has self engaged as usual. The yellow indicator light on the EPB lever went on, as well as the red PARK indicator on the instrument cluster display. I’ve got out of the car but didn’t lock it since I was planning to return in two minutes. While I was walking up the stairs towards my house, my wife just left the house and was walking towards me. Suddenly she yelled: the car! I turned around and saw my brand-new VW moving forward, and crashing into the fence.As a loyal customer of VW (this is my third one!) I thought that they will take responsibility and cover the cost of the repair which is almost $1,000, but apparently, VW doesn’t care about their customers at all. After many phone calls and email correspondence with the dealership and VW of America, I was told that since they couldn’t find any evidence for a manufacture shortcoming then this is on me. I don’t know what kind of evidence exactly they were looking for, I just know for a fact that the car was on Park and then it rolled over and crashed into the fence. So now I’m stuck with a slightly damaged car which has a serious safety issue, and VW isn’t willing to take responsibility. Needless to say that this is the last time I buy this brand. For shame VW, for shame. A quick google search brought up that this isn’t the first time that VW vehicles have such a problem with the EPB. Please take a look at the following links: **. One guy even broke his ribs because of an EPB failure. Does a terrible accident with casualties must occur for VW to take responsibility and do something about this?

I ordered an ignition switch from this dealer on August 25, 2015. The salespeople were friendly and helpful, letting me know that the part would be available in two weeks. When I called, the salesperson told me it would be another week. When I called again, he told me that they would let me know when the part came in so there was no need to call. I called again at the four-week mark and was put on hold for several minutes. When the salesman finally got back on the line, he explained to me that there had been a glitch in the system on the day I ordered and that it would be at least two more weeks. When I got upset and said that it sounded like he was covering for someone who had messed up, the response was, Yes, maam. Im not sure what he was acknowledging. Needless to say, it is two weeks later and I still dont have the part. So my cute, little Beetle that I am still paying for is sitting in my garage and I cannot get the dealer to come through. Oh, and by the way, the part was prepaid because it is VIN specific and they wont order without payment.

I would have thought that Volkswagen would have learned from their mistakes and lies that caused them humiliation and tarnished their repute and customer loyalty. I thought VW is sincere to fix this emission issue and work with impacted consumers. I suffered twice by this VW fraud, first after knowing that I had been polluting the air and destroying our environment by driving my 2012 Passat TDI, and then not been able to use the car for months as it failed SMOG test. I was hoping to get rid of it after the court settlement, but I got into an accident and car got totaled. But unfortunately, due to the diesel emission fraud the car resale value went so low and I literally got 1/3 of the original price I paid, which was not enough to even buy a decent used car.I was hoping that upon VW fraud case settlement, I should be compensated for the balance, but after such a long wait, I found out that the registration for the fraud claim I did in October/November 2015 was not sufficient and I had to submit another claim for which the deadline was September 2016!!! When I didnt hear from VW on the claim and what are the next steps for me, I was told that I was supposed to sign a different claim (not the goodwill claim, that I signed up). As I had not submitted another claim, I am not eligible for the VW settlement Claim anymore!!! This is really sad and BAD customer service. I called their customer service team, who was not able to assist me with this and Im not going to get anything for this fraud that they committed. They asked me to call their legal team to address the issue. After leaving multiple messages, I received call from Casey **, who told me the same that I missed the deadline to apply to be eligible for claim and theres nothing that can be done now. Im very disappointed and disgusted by this whole ordeal by such a reputable organization (at one point), they lied, and screwed up big time, and now cutting corners to avoid paying consumers. In this entire ordeal, I learned my lesson and for sure will never buy another car from VW, Audi or whoever theyre affiliated with. Volkswagen still cheating with consumers on emission. VW management shame on you!!!

VW has the worst customer service on the planet. The usual hold time is about 45 minutes followed by incompetent reps that are incapable of taking notes down, following through or taking any action. Second and last VW, in fact I am so pissed off that I want to sell the car off. They should be out of business.

I bought my 2010 VW CC sport a few months ago. I was pretty happy with it at first. I rolled 60K and took it down to Hallmark (Henderson TN) dealership. I asked for the 60k service that my manual stated it needed which includes the following: oil change, spark plugs and coils change, tire rotation, brake inspection. I paid 300 for all this to be completed. After leaving the dealership my car starts misfiring after only 20 min. I drive it home and called the dealership only to be told CARBON build up in the motor needed to be cleaned. (There is no carbon build up.) I asked for more details and they hung up. So I decided to look into my car and see what they actually did. Lo and behold the spark plugs were still in the car from 2014. They charged me $90 for the tune up that they did not even do. I looked at the coils and it was the same thing. Except the coils were the original 2010 ones. Now my car wont even stay running because of something that they did during their SERVICE. They want to charge me another 1300 for them to re-diagnose the issue and clean the non existent carbon. (The carbon was previously cleaned before taking it to them.) MY advice, do the basic maintenance yourself and dont ever visit this dealership. If I could afford to swap this VW off it would be gone like yesterday.

I had a MAP sensor replaced after the engine light came on. It came back on again after a month. Today driving and less than a 1/2 mile from home a warning came on and read low oil pressure engine off, but it never did go off. I pulled up a few recalls Friday before I left work, one being the MAP sensor and creaking of the suspension (I heard it a few times but thought maybe it was just cold) and worn, cracked CV boots. I contacted the dealer and currently waiting for a appointment to address the recalls. You can find most recalls on the Chiltons Library.

There are many reviews about the 2008 Volkswagen Touareg smelling like gas due to a faulty part from their manufacturers. Volkswagen is aware of this fire hazard but refuse to repair if your vehicle does not fall into a certain VIN number category. Fire Hazard!

Purchased low mileage 2011 Volkswagen CC. (39,000) Engine kept stalling, driven 100 yards and dies, several times over. Finally died on highway completely, and with no power steering, I rolled out of the mountains of Colorado. Rolled into 1st exit. Fuel pump control was replaced. Ran fine but now red power steering light on dash and no power steering. Into the dealer! Was told computer needs TSB update. (Reprogram the computer) $429.00 and two days! Got it home, next morning same thing, no power steering and the red power steering warning light on. Which means no power steering! When you try to turn a VW with electromechanical steering there is no comparison to anything save for the fact that your heart is in your throat and it is frighteningly hard.Back to the Dealer. Was told needs a new battery. Got a call after the new battery and was told it also needs a new Rack and pinion assembly. Total this time? $2300.00! The dealer in this case (O’Meara) helped immensely by warranting the Rack. I investigated this problem on the internet of course only to find that quite a few VW C.C. owners went through the same thing! Went through VW and a district manager and was told OUT OF WARRANTY! Period! My wife and I truly regret buying a VW. Now we drive it and think what’s next!

My Touran GT 1.4 was inspected and serviced by VW HK @ less than 12000km. Then the gearbox has vibration issue and needs to be taken out for repair. I complained to VW HK. Its tech crew member insulted me openly on a local VW owner Facebook forum, saying that I am a defective human driver that needs fixing, and that I should drive my car directly from Hong Kong to Germany for better inspection by the VW HQ.

I wanted a replacement for my Mini Cooper 15 years old 147,000 miles. I considered Ford Focus ST, Toyota 86, Hyundai Veloster. I really like the seats in the GTI. The clincher was driving the car. VW offers a six year 72,000 bumper to bumper warranty. I chose the DSG transmission and it fits myself (I like to shift) and a automatic for my wife. We are enjoying the car... I buy them to drive them. No garage queens here.

Owners of VW Tiguan are needed for an action Volkswagen Corporation US and Volkswagen Corporation Germany of Tiguan 2009 and other years for faulty roof drain hose. Faulty roof drain caused a flood in the vehicle floor that caused an engine failure, a failure of the computer system, and as a result a total loss of the car in my case.

My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying Im out of luck. Ive owned 2 Volkswagens and if they dont make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.

My 1st car was a mark 1 Golf, purchased November of 1984. In 7 years, I racked up 300,000 km and it served me very well. Since then, I have owned a Golf TDI, 2 Eurovans, Passatt TDI wagon, a V6 Touareg, a Jetta TDI wagon, 2 Beetles, a Golf R & a Tiguan in addition to an Audi A4 & Q5. Sure there was maintenance required, a few repairs and issues that required warranty claims, some that were not covered, but the value of ownership outweighed the costs.By enlarge, my VWs have been reliable, practical and most of all fun to drive and own. I appreciate the thoughtful design and top quality engineering that goes into all VW products. They are worth every penny of their asking price!

The car itself is fine, the company is terrible. VW Credit continually screws up. It takes numerous contacts to get them to fix anything. Then they will ruin your credit rating when they mess up. Their automated system suddenly got screwed up and did not take 2 lease payments out after months with no problem. I was never notified and found out from Credit Karma when they reported it as 60 days of missed payments to the credit bureaus. Ive spent literally hours over the last 6 months on the phone, copying documents, faxing, mailing and following up trying to get them to fix their mistake.It tanked my credit rating causing me to be unable to refinance my home and lower my mortgage payment. This is just the worst of it as they have repeatedly messed up this account. VW Credit has been an absolute nightmare to deal with and Ive lost hours of my life trying to get them to fix their mistakes. Never, never, never again would I have a car loan or lease with VW Credit.

My car is 6 years old and has less than 90,000 miles on it. It is already in need of a costly new transmission. The car has been expensive to repair every time it has been needed. I will not be purchasing another Volkswagen again.

Hi, I bought my Polo GT from Bhopal on August 10, 2017. I was very happy with the car until I met an accident and gave it for repairs at the Bhopal service centre. I have owned Hondas and Suzukis, but I swear to God I’ve never had such a bad experience with service ever before. I left my car for repairs at the service centre and it took more than 35 days for them to just fix a door, which by the way wasn’t even fixed properly. When you close it, there is still a gap between the door and the body of the car. Every time they promised me to deliver my car on a certain date and every time they went back on it. They kept me waiting. There was also some issue with my insurance that Mr ** never clearly told me about.Now, when I sent my car for repairs again about 6 days ago, they told me that they would fix everything and give it back in 4 days, but they took 2 more days. I thought it was ok and 2 days was not such a big deal. But, when I got my car back last night, the number plate was broken and there is some issue with the coolant. Not a single repair was done instead, the car came back in a worse condition. When we went to give the car for repairs, one of their drivers even took a test drive and admitted that there was an alignment issue, but nothing was done to fix it. The problem still persists.I really don’t know what to do at this point and this has taken a lot of my time. I’m writing to you after going through a lot of trouble. Please help me out as soon as you can. I’d like to lodge a complaint against Mr ** and Mr Rk ** who have been of no help. They both have consistently been lying to me. Last night as soon as I got my car back with a broken number plate, I called ** to inquire but his phone was switched off and he hasn’t been answering my calls today. Extremely disappointed and hopeful for some help from your side!

My car was in an accident and my insurance company wrote it off as a total loss. During the process, at least with my insurance, they usually do a three way phone call involving the insurance agent, a representative from the financing company, and myself. The insurance company called four days in a row and waited on hold for over an hour each time. They suggested that, in addition to their attempts, that I could try and call VW credit also. I waited on hold for 45 minutes before talking to someone.The person I was connected to at VW credit was extremely rude right off the bat. After I explained why I was calling she immediately accused my insurance company of failing to make the calls and thats why this wasnt resolved. My insurance company is a massive, nationwide company. My claim is hardly a big deal to them. I asked her if she could call the insurance so we could get this resolved immediately and she informed me that they could not place outbound calls. Thirty seconds later she made the call to them. She then informed me, with a very snotty voice, that their hold times were similar to their own and it would be a minute.About three minutes later she returned to my call informing me that she had spoken with the insurance agent and had everything resolved for the most part. This person was extremely rude and I am completely outraged that a company allows their employees to speak to customers this way. I am nothing but respectful on the phone and I was trying to get the car paid off!! I am going to a VW dealer tomorrow and if they are unable to find me financing with anyone but VW credit it looks like I wont be driving another VW anytime soon.

So far I am happy with my VW GTI lease. The lease ends in 60 days. If it werent for the underhanded tactic of removing the payoff quote just three months before the lease is due, then I would seriously consider buying this vehicle. This tactic shows me they cannot be trusted. I am now forced to call and listen to a salesperson use even more underhanded tactics to try and sell me the car for more than its worth. BTW, I had leased a Honda prior to this and they used no such tactics. I should have stayed with them. I just hope now I dont run into any issues with returning my vehicle.

Last night, my husband and I went to Ford to trade in our leased VW CC for a new car. The lease was supposed to be up in May. I was quoted a payoff amount of $15,500 by VW. The deal with Ford was made late at night when VW Credit was already closed. Ford agreed to pay off the lease, and we made the deal with the new car. The purchase with Ford was very easy and smooth.Ford called VW this morning to confirm the payoff amount, and VW added an additional $2000! Apparently, the 6 payments that were supposed to be due until the end of the lease, which was supposed to be in May, were not included in the payoff amount. How can that make sense? Payoff means final amount to completely pay off a car. So we had to pay an additional $2000 because VW Credit gave us the wrong payoff amount. Then they changed their story and said its a termination fee. $2000 termination fee? Are they serious? Never again will we ever return to VW for any future cars. They just lost 2 loyal clients due to their cheapness and carelessness!

I surrendered my Volkswagen Jetta for the diesel recall on 1/18/17 and Volkswagen has not paid off my lender as of todays date. I continue to make my payments to keep my account current and preserve my credit, even though I have signed power of attorney over to Volkswagen. I am not making any progress with Volkswagen. Its a different story every time I call them. I need assistance please. I have every phone call and correspondence written down for verification. I have received my final offer, and Volkswagen has admitted over the phone they made a mistake on the payoff amount, even though they are supposed to contact my lender (Santander) to verify the payoff amount.

I purchased the VW Passat R-Line 2019 the end of June 2019/4 months ago. The remote start does not work and the dealership said that VW is aware of the problem, and there is no fix for it at this time, and they made sure to tell me that they did not know of the problem at the time I purchase this car new (it only has 3,500 miles on it. They said that they sold a lot of these cars and only my car and one other had this issue, this is a lie, from the research and from speaking with a Customer Care Manager, all the R Lines experience this problem. These people should be ashamed of themselves, for being so dishonest. I would not buy another VW if someone paid me to, and for anyone considering this brand run for the hills. You enter the remote start sequence and the engine runs for 1 second and then turns off. How could they not be aware of this issue before they put this car on the market.

2010 Routan - Why do I have to replace brakes every 6 months a van with 50,000 miles. I have another with 127,000 miles and replaced the brakes twice. How come no one in VW tell me why.

My Advice to all the folks who are even planning to buy a Volkswagen vehicle, Dont even think about it. Unless you have lots of money and use and throw car. Its a shame on you Volkswagen!! All the car manufacturers (Its shame for me to say your competitors) are building cars that last for 200K miles and your car is falling apart after 90K miles. I had this car which likes to go back to the workshop every 2 weeks once its marked 90K miles. Its shame on your assembly employees, quality control engineers. Are they sleeping? Or you are not paying them well? Please take all the money that you make from the repairs caused by these breaking parts and give them as bonus. Motivate them to at least build something so that at least you can call yourself as car company. I was always recommending friends about this company... Now I realized big mistake. Sorry VW. Not any more. I changed my advice. None of my friends/colleagues are no more going to buy VW if they get my feedback. To all the folks who are planning to buy - I would suggest instead of buying a vw, just drop $100 into the toilet daily and flush it. That will at least save time from going back and forth between the repairs.

I dont usually do this because I believe in the good of others. But I am so disappointed with this company because of the length of time it has taken for you to report to the credit agencies that I no longer have a VW. It has been 3 plus years (March 2016) since I paid off the car in question and ever since I have tried to get a house the past few months have been hell because I have had to verify it every time someone checks my credit because your company didnt do what they were supposed to do when I turned in the car. Needless to say I will never be buying a car from you ever again.

VW has a horrible service and warranty program. It is one of the main reasons that this is the last VW I will own. A local dealer owns the three local dealers so it could be them but since we have no other options it is really neither here nor there. Initially you could get results when calling VW corporate but even that has gone downhill. Besides should you really have to do that for the dealer to do the right thing? Ive bought Volkswagens for 20 years but it is over.

I bought a VW Tiguan 2009 from Koons Tyson Chrysler Dodge with 58K miles. The problems never stopped ever since the purchase. First, its engine hood release broke, then is truck lock broke that, then brake, then AC, then car check engine light start to come on, and the car is shaking when idle and low speed. After changed all spark plugs and coils problem remained. I went through 3 shops to find out that the engine timing chain tensioner have to be replaced. It will cost me close to $4K to do it. The mechanic told me it’s a common problem for that model year because VW changed turbo but I don’t understand why they didn’t do a recall. What kind of a car has common major engine issue at barely 60K and company continue to ignoring it. I bought the VW thinking good German engineering, well it turns out to be the exact opposite. VERY DISAPPOINTED!!!! Never VW again...

Leased a vw cc for 36 months. Great price, good car. Tried to return it, vw leasing contracted independent evaluator to inspect the car. Tried for 10 days to get them on phone. Tried to go on their website. Malfunctioning. Frustrated, called the dealer where I bought it, they said bring it to them. I was penalized 400.00 for not buying another vw, even though they raised the price 8k on the same car no improvements, ridiculous!!! Then assessed another 400 for excessive wear. I refused to pay vw credit. They threatened to turn me into a collection agency which would ruin my credit. Funny thing is I had a body shop touch up the entire car before returning, I inspected it. Had Michelins on it in good shape. Read their lease before you sign, I will never buy a VW again.

Receiving my final invoice from VW credit for 4,888. This was a lease return that I thought was factored into the deal. Guess what, it was not. I am writing this as I just received my final invoice coming off a lease. Well guess what, I owe 4,888 dollars. This was back from May of 2018. At the time I gave Lakeland VW 5 stars. Matter of fact went and purchased 2 more VW as I was so happy. Well stupid me I should have asked more questions before signing any paperwork. Of course they took my trade/lease and gave me 1,000 dollars to make up for the remaining 6 lease payments. At the time this seemed weird but they told me not to worry about it, You will get your final invoice showing the remaining lease payments, take the money we send you and pay your final invoice from VW credit. What they didnt tell me is that you will also have to pay for high mileage, dents, dings and any excessive wear and tear. Well this just cost me an additional 3,888 dollars. Stupid me (because I have never leased). All they did was take and send it back to VW credit. I thought this was being treated as a normal trade in and any excessive wear and tear was factored into the deal. NOPE just the opposite. One would think they would have fully disclosed this prior to me signing the deal. Had I would have known I would have just kept the car until the lease ran out and just purchased it out right, which I had planned to do anyways. I have spoke to VW Corp and VW credit and of course there is nothing that can do, this lies with the dealership. I am warning you, if your coming off a lease be very careful and ask 1,000 of questions before signing your name. 7 months later you will get the same invoice as I did. Cost me an additional 3,888 bucks. Stupid me, go somewhere else that will have full disclosure since this is not your day job and youre trusting others with your money or at least trusting others to fully disclose your huge purchase. I would like the dealership to honor paying the additional 3,600 dollars that should have been factored into the deal.

My Clock Spring 2011 Tiguan broke about 6 months ago, I put the repair on hold, my mileage was about 109K, I have receipt from my mechanic for the 120$ I paid him to figure out what was wrong. VW has issued an extended warranty on this to 120K (IMO should be a recall), I moved so I did not receive the notice until 120,300 miles. Even with proof that it broke before and so close to the warranty date they will not honor... Seriously its the 5th VW I have owned, with all of their issues you would think they would be trying to build customer base, not alienating. This is just not right.

Again I am writing to you, this time to share my frustration with the Volkswagen product purchased and the response received when my situation was reported. Back in August 2017, I wrote you outlining my situation; being more specific, while going to work at approximately 7:40 am in “stop and go” traffic my car shut off placing it in a no start condition, had to towed it to my mechanic and I was told I had to replace the fuel pump and the fuel pump module. A representative from your office contacted me from the number ** during the third week of September, informing that my request could not be honored because the warranty on my car expired. Approximately three weeks later I receive a recall notice from Volkswagen informing there is a faulty fuel pump control module in my car.I am of the opinion that Volkswagen was aware of the existence of the defect and that I was place in a situation where there was an increase likelihood of the risk of a crash causing injury and/or damage to property. This is by far a bad representation of the Volkswagen product and I feel hurt I was placed in this situation; this is bad customer service! This is a clear case of trickery and or dishonest act for financial gain. As a senior citizen, I am very deliberate about where and when I spend my money. I intensely researched this product to great extent before purchasing it but to my surprise I was taken advantage off and I am outraged because I was deceived by your company’s practices.

I have a Volkswagon Passat for official/domestic use since 2016. No doubt it drives great with all the inbuilt features of safety as well as ergonomics. It has got a powerful engine with smooth drive. To sum up I must say that the company has put in all its efforts to make it a success but unfortunately the only thing which is pulling it down is the customer support at its service center. It has such an overwhelming effect that all the good features of this car get multiplied by zero rather I would say it takes it in the negative side of the scale. I had been getting its maintenance services from the VW for the last so many years until this month when I finally decided to quit and I will even restrain myself to small pit shop.I happened to be at VW service center at Templehoff for scheduled inspection of my car in August 2020 but was highly disappointed with the attitude of service center staff who not only charged me heavily but also failed to standby their commitment of completing the job on time again and again. These people dont have any sense of customer care and dont bother even if some customer getting bogged down because of their failings. To my utter surprise no appropriate action was taken despite this matter was brought in the notice of management which brings me to the conclusion that this entire company is unknown to the word Customer Care rather they Dont Care. Anyways I formally said goodbye to this place and will never recommend any friend for even visiting this place for petty tasks.

All CC models are affected by this tire/alignment issue. Dealers and VW are not forthcoming about the actual problem. There is nothing wrong with the continental tires the vehicle comes with, they are wonderful tires and do not have any record of defects or recalls. The issue is the CC chassis. It is a front heavy car built on a completely different and unique chassis than the regular Passat. They obviously had issues getting the car to track correctly through corners using a standard stance and camber. So they widened the suspension stance and added negative camber in the front to achieve better grip with the heavy front end. (Even with the factory set up you can feel the front end wanting to float off in the opposite direction of the corner at higher speeds.) They did not make the camber adjustable in the front, only the rear is adjustable. This means that you can put any brand tires on, rotate and align as often as you want and you will still ruin your tires every 10,000 miles. So add another $1,000.00 per year for cost of ownership of this car. I am absolutely appalled that VW has made this their dirty little secret and just assume that their customers wont figure this out. Shame on you, VW.

Dont ever buy or lease a vehicle from Lewisville VW. The only good thing about this dealership is the service department. I leased a VW beetle and loved the car itself but slick willie and the car dealership owner talked me into a bad deal. My husband was dying of cancer and I feel like I really wasnt thinking straight so I went back to the dealership and ended up with a 4 door Jetta SE. I felt like I was so taken advantage of, it was ridiculous. I will never ever buy another VW from this dealership again!!! Now, I have a car that costs too much money along with tons of medical bills and husband eventually passed away! So dissatisfied.

Volkswagen shouldnt be sold in the US. The customer service is awful and the warranty means nothing. I traveled to Michigan for a quick vacation. The car broke down hours away from my destination. Get a towing truck through road assistance was almost impossible. My car was sent to a dealership 2 hours away from where I was staying. 12 hours later I received a call to let me know they got my car and they were going to inspect it in 1 week, I was staying there for only 2 days. After spending 7 hours on the phone, I decided to take a taxi to get a rental car (the closest rental was 1 hour and a half away). Volkswagen couldnt provide me a loaner/rental. I had to paid for everything. Everybody I talked to over the phone told me to contact the trip interruption department. After spending 200 dollars in a taxi, I get a call that the car was ready. According to them, the car was not fixed correctly at the dealership in Chicago (Volkswagen Irving Park Chicago). Took another taxi the other way, another $200. Once I got there, the Muskegon Volkswagen rep told me the following: We reconnected a hose that they forgot to connect when they replace the crankshaft sensor in Chicago... Please note the car has only 25K miles and broke a few weeks before this. They charged me because a different Volkswagen made a mistake but trip interruption was going to take care of this. Long story short, I made it back to Chicago, mailed all the receipts as they told me to do and today I got a call to let me know the case was declined. This is not money related, I dont care about the money but I can tell that Volkswagen customer service is awful... In Muskegon, in Chicago... Everywhere... even the customer CARE. I dont understand how they do business with this poor customer care. Definitely, not buying a Volkswagen again. On top of that I bought the extended warranty!!! STAY AWAY FROM VW CHICAGO IRVING PARK... STAY AWAY FROM VW MUSKEGON... STAY AWAY FROM VOLKSWAGEN...

Although the car is almost nine years old it runs like a gem and continues to handle well. The body has no rust and still shines well when cleaned.