My Prius is fine. However, I regret this recent purchase as I have just learned that Toyota is irresponsibly abetting the attempt to reduce emission/mileage standards. I have bought a number of Toyotas in the past and have always thought that I was helping to move, however slowly, towards the massive reduction in emissions that we achieve before further collapse makes that question, and so many others (as well as auto makers profits) moot! I truly hope that Toyotas management will consider our collective future and abandon this position - and regain my trust.

I recently purchased a new Toyota which the salesman failed on his part to get a correct 10 day payoff on my trade. Now that the deal is done, signed and a payment is being withdrawn from my new account they are harassing me for the balance of my payoff. We don’t carry our payoff of our vehicle in our pocket so I gave an estimate which he should have followed up with a 10 day payoff. Now I am receiving harassing phone calls and texts messages at my job on this. Legacy Toyota is very unprofessional and they don’t think of the buyer. All they want is numbers and don’t care at whose cost. This is going to end up with an attorney. I’m waiting to hear from Toyota on this matter. It was the worse purchase I have ever made and not speaking of the truck.

I bought my wife a 2016 Toyota Highlander AWD Platinum at the end of August. She told me she was having to clean her seats every week because of color transfer onto the leather. Turns out, any color other than white or beige was transferring to the seat. I contacted the dealer. They offered to clean the seats. I told them I needed a better solution than bringing it into constantly be cleaned. I also reminded they that I expressed concerns about the leather color and was reassured of Toyotas high quality. So they offered to have the seats reupholstered for $2000 or to trade it in and pay $3500-$4000 for the same vehicle with a different interior.At this point I have only had the vehicle for 2200 miles and 3 months. Since I didnt agree to the terms the dealership gave me the Toyota number to call. I called, they asked that I take to a local dealership to be evaluated. The Service Manager said Toyota knows this is a problem and he cant do anything because they wont do anything. He even called Toyota Corporate number and explained that I was the 3rd customer this month with the same issue. The representative then tells us that if its not deemed a defective then nothing can be done. I asked to speak to someone else. I was told I could write a letter. So at this point I told the representative that I bought a product in good faith and it is unreasonable to have to clean it every week. She then told me she has explained Toyotas position. I told her I wanted to exercise my right to file an arbitration. She said someone would contact me in 3 days.A person from Toyota contacted me and told me he was going to act as my advocate. I explained my situation and he said he would contact the Toyota Distributor. About a 2 weeks later he calls me back and tells me the Distributor and Toyotas stance is that this is not a defect so no action is required. This Advocate didnt even call the right Distributor, but quickly dismissed me by saying it didnt matter. So I once again said I want to file an arbitration. He told me that Toyota would not find cause for me to file an arbitration.I told him that was not Toyotas decision to make and that I am entitled to file an arbitration. I wonder if this was the same position they took when people called to complain about their cars accelerating and causing accidents. Toyotas answer to taking care of the customer is simple... Distributor- pay more money for the same thing. Q` Toyota Corporate- if it has not been deemed a defect then we dont care. I have owned 5 Toyotas, but this lack of customer care tells me a lot about the current company I am dealing with. Toyota use to take pride in their products, but not anymore.

The Matrix is a great vehicle. The first time I bought one, I got a color white. It cost a lot but I wanted to pay for something with extra features. It had superior steering and brakes. It could accelerate and stop okay. Also side to side was fine. On the highway it drive same as the other cars. It handled okay at high speeds. But I once had to take it to Toyota because I notice the headlights stay on during drives. Then, sometimes the battery would get too hot and I need to pull over to let it cool off. Mostly it was fine if it was watched closely. Also, the airbags needed improvements. I got a notice sent to me saying that they were in recall.

Ordered a 2019 RAV4 Hybrid on March 7. The dealer informed me that it was built on May 27 and should be delivered in about two weeks. Its now July 11 and I am still waiting. Toyota will not tell me why delivery has been delayed. No one at the dealer or at Toyota Canada HQ will come clean about the reason for the delay. I will never buy a Toyota product again.

Toyota Yaris is a compact vehicle. The color is bright red. It is a 5 door hatchback and seats five people. It is excellent on gas mileage and fun to drive. It has an economy button which, when in traffic, it saves gas. The engine is very quiet and the air conditioning system is adequate for the size of this vehicle. It has never had any mechanical problems and is a totally reliable vehicle. It is just a basic vehicle with no frills. I chose this vehicle because the down payment was low and the monthly payments are affordable. But I dislike that this vehicle does not have automatic seats and everything must be done by hand. The radio and cd player are adequate for this vehicle however the sound speakers need to be upgraded. There are no speakers in the backseat area so listening to music from the backseat is strained.

After 500 miles of nice quiet motor started to notice slight ticking/rattle noise. The more miles that were driven the louder the noise /rattle become, especially when its cold. Pulled up to my bank drive-thru and they asked what the noise was and did I buy a diesel. Truck only has 2800 miles on it and already took it to 2 different Toyota dealers only for them to say that it was a high-pressure fuel pump and no way to fix it. Why if this is how its supposed to be was it such a nice quiet truck when I 1st bought it. Almost 3000 miles later and Im totally ashamed to drive it. If a fuel pump comes into my repair shop sounding like that I replace them and customer is happy. Ive owned Toyotas for over 20 years will never buy another one. Buyer Beware!

I did not have much money. I live off of a small amount every month and I needed something good on gas, reliable around town & easy to fix, cheap tags, cheap insurance. I really did not care what make or model I got as long as I got one that I could afford and would be dependable enough to get me around town. It was not too big and it was not too small. Everything worked on it and thats all that mattered. Ive had a good experience overall with 1976 Toyota. Its dependable for being 19 yrs old. I liked that it was cheap and it is cheap on gas. It is easy to fix. I like older cars cause it is easier to work on, the parts are cheaper and the parts are easier to take off and on. Cheap tires too. I got a really good deal. The person that sold it to me took payments off 50 a month.I liked that it had decent mileage on it for as old as it was. Comfortable, relaxing, not too big and not too small. Doesnt draw heat in the summer heats up fast too. But old radio, old windows, small trunk and no sunroof or car seat warmers and not automatic start. Also it gets off balance & shakes cause its so old and the alignment. But insurance is cheap on it and like how I have to shift gears & how smooth it shifts. Real nice experience.

Dependable, good power, comfortable, great fit and finish. Routine maintenance and repairs are minimal and cost of parts and labor reasonable. I have owned 3 Toyotas new and used. All are still on the road with 200 to 70 miles on them.

Toyota Sequoia has a nice ride to it and handles well for a large SUV. It has a large storage capacity and many compartments for additional storage. The engine has power to pull a trailer with air conditioning on. The gears shift smoothly and provide enough torque.

I recently leased a 2017 Toyota Mirai. I intended on using this as a primary vehicle that I would use for work and for my family. I have 2 kids, 6 and 3 that require a car seat and booster seat. As a loyal Toyota customer, who has owned and leased 13 different Toyota or Lexuss in the past, I was very disappointed to learn about how hard it was to install car seats and access the latches and buckle seat belts when using car seats and boosters. Every Toyota vehicle that Ive been in, with the exception of the Mirai has a very easy to access latch system for installing car seats. I love it because this is something parents do not enjoy doing and when we need to do it, we are usually in a hurry. However, the Mirai, to my surprise is nearly impossible to install car seats. My wife tried for 20 minutes the first attempt and failed with tears in her eyes. In order to install the car seats you need to be strong and cram yourself into the backseat in order to get enough leverage to install the latches. It takes a lot of strength and practice in order to get these in. The second problem is once the booster is installed the seats arent wide enough and the fixed center counsel is in the way of being able to buckle the seat belt. My 6 year old cannot do it so I have jam my hand in the middle of the booster and the counsel and buckle the seat belt. It usually hurts but I have no choice. I have been very disappointed dealing with Toyota on this issue. They really DO NOT CARE about this problem. Obviously there is no fix to it so they basically tell me I need to live with it. However, for $536 per month, I spend a lot of money on a car that has a defect. I have begged Toyota for help. They have not offered any reasonable solution. They basically want me to go away and stop complaining but I feel as though, I spend a lot of money to get a car that does not performed the way it should. The design is terrible, this is a safety issue that needs to be addressed because I have to use it and Toyota just wants to keep taking my money while I have to suffer.

My Venza is my favorite car so far. It has been very reliable and I have only had to do routine maintenance. I really like the sporty look of it and there are vents in the back. The back seats are comfortable and they fold down easily to provide a lot of storage space. Also, the car has good pick-up and I was impressed with the gas mileage. However, the cabin could be quieter, the road noise is pretty loud and the engine seems loud as well. My automatic locks are not working right now, either. But overall I am satisfied.

Dependable, minor repairs, die hard reliability. I wont buy American anytime soon, had those and problems. Went with Toyota, Nissan, Lexus... so damn elated I did. Rock solid reliability and dependability!!! Resale was simple and more money compared to the American counterpart. Im sold on foreign vehicles. Even when repairs were needed, they were few and far between. The parts were the biggest money suckered, ouch!

40 plus years of buying nothing but Toyota. 4 in my driveway right now. But no more! They used to be excellent about addressing defects in their vehicles. No more - they refuse to correct flawed HID headlight systems short of paying them about 4,000 for replacement with the improved headlight assemblies. They were always on top of safety issues in the past regardless of whether your vehicle was still in warranty or not. Even when recalls were not mandated. Obviously when they wont take care of widespread randomly failing headlights, that policy is no more. So I say - Toyota no more!

In my life Ive had Chevys, Fords, AMC and Nissan along with Toyota. Todays cars and trucks are not made to last. You would be lucky to get 75,000 to 100,000 miles of trouble free use out of America cars. Very sad. Seem we made them for the masses. But Toyota is incredible for what you pay, as long as you take care of it maintenance wise. You can very easily run it for 300,000 to 500,000 miles. Which is why I buy them, I got 350,000 mile out of my last Corolla and now I have a Tacoma that has 130,000 miles and still runs great and along with that everything still works on the truck.

I always had a good trust in Toyotas reliability but no more. I bought 4 Toyota cars in different times and my first car was new Corolla 1983. The last car Camry 2009 which has engine consuming oil problem. Toyota refused to address the issue. I further researched on the net that Camry engines year 2007 to 2011 has same problem and Toyota is less of care. Finding excuses not to fix the issue. All Camry owners are suffering. The problem started after standard warranty was expired. In 2014 Toyota after a class action suit filed by the Camry owners to extend a warranty program which has lot of loop holes and many owners still couldnt avail it and Im one of them. Toyota corporate refused to address the issue. I think the best thing is to stop buying Toyota as it is no more reliable car. Toyota is anyway most expensive to its competitors I.e. Honda, Nissan, Subaru, Mazda etc. I will not ever buy/lease Toyota anymore.

Many of us believe that TOYOTA is a best brand and it will run at least for 100000 miles. I also felt the same and bought the car from a dealer earlier in 2013, a 2010 Toyota Camry. Now the miles is around 84000. All of the sudden the engine started to make noise. No rains, no animals, no accident. It started to behave on its own. The check engine light and VSC light started to glow, I am shocked to see this happening. I went to TOYOTA dealer. They said this is a serious problem. A car having trouble in engine within 84000 miles. I was also crazy to hear it.I called the Toyota Motors. They simply state the engine is out of warranty and they cannot help on this as they can provide only the warranty for 5 Years or 60000 miles. Even though I explained the situation they are not ready to listen anymore and they simply declined the request. With no other options left I have to go back to my Toyota dealer again. Now he me about 6000$. After an hour talk he reduced to 4000$. The part is coming only around 1000$ but the service charge they are asking for 3000$. The problem is with the ignition coil and when I read it in the websites there are chances that the car could have been gone uncontrol and its a risk factor for anyone to drive. Toyota is not ready to accept this as its fault. I believe they need to value the customers and their safety.

Absolutely love this car. Very fun and great gas mileage. The only thing I dont like is there in is not trunk or back seat space but for me its okay since I dont have kids and arent planning on it.

I really like all the features of my Toyota. According to my research, it has good performance and repair reviews. The car has ample trunk and seating space and the seating and spacing in the cabin are all very comfortable. I also love the sound system because it is loud and filters throughout the cabin. I enjoy the cars sport and eco modes because they give the car more versatility than my last car. However I wish that this model was a four wheel or all wheel drive vehicle. I miss that about my old car. I would also have the spare tire on the back because that gives the car a more rustic and adventurous look.

03 Toyota 4 Runner - Drive the car in DCH Toyota in Simi Valley for safety recall smart stop tech. First, they said car will be done in couple hour. Around 10:00 am received a called from dealer and said car not done until 4:00 pm. Keep waiting after 4:00 pm no one called. Going direct to the dealer and Juan ** (customer service guy) said, the car not done and something wrong with it, already on Friday afternoon for better to wait until next Monday morning to get help from corporate and he will helping me to taking care of it. Monday morning I got called and text message from him. Said my car failure base on the new update of the SW. Determine that failure on ABS break system and I have to pay for the cost of repair with more than 4K to replace a new ABS break system. Either pay for repair or tow the car out of the dealer because the car cannot be drive. When I drive my car in without any problems now they said failure. I have to tow my car back to home for now. OMG can you imagine about that. Basically Im very enjoy to drive Toyota but not anymore.

We bought our Toyota Yaris brand new in 2008. After one year, the paint on the roof began to peel. At first it was just a small bubble of paint. But over the past few years, the peeling has spread to our entire roof. We asked the dealership about it and were told that it was our problem, that we would need to pay for a paint job. We couldnt figure out what was causing it. But we took the dealership at their word. Recently, weve noticed other Yaris with the same issue. Most of them have been blue, just like ours. All of the peeling paint has been on the roof. We just saw one today thats red. We talked with one of the owners and she showed us where the peeling paint had moved down toward the drivers side door. Toyota needs to do a recall for a free paint job. The resale value of the car is diminished by the slip-shot paint job.

I’ve owned different makes in the past. GM, Ford, Dodge and Toyotas. Since 1985, I’ve owned several Toyotas. Every Toyota I’ve owned has outperformed the other makes by a wide margin. They are more reliable and more durable than all the other makes. Every Ford I’ve owned needed major repairs because of either substandard build and/or substandard parts. The 2014 RAM 3500 I owned had a substandard design. Back to Toyota, its website is pretty easy to get around. Toyota’s one drawback is its pricing, especially for its trucks. But as the old adage says “you get what you pay for”, and with Toyota it is my experience you get greater quality.

My daughters 2012 Yaris that I bought used within 2013 with about 20,000 miles on it for her graduation gift now in 2017 is cutting off while in traffic and drive mode. She has taken it to not one Toyota dealership but about two or three and they all say its nothing wrong with the car. But it keeps cutting off for about 4 to 5 months. She has to drive about an hour out to her job and I am very scared for her that it may cut while she is in traffic and wouldnt be able to get over... I have made complaints to Toyota main office and they stated no recall was noted for this model. She cant afford to not have a car nor to purchase another one. This is very bad for their brand... I guess I will be working more hours to trade this in for a Honda because Toyota is not the brand I thought they were...

This car is small, fun to drive, gets good gas mileage and is very comfortable. My friends love it annnnnnd I just love it!!!! I have had no problems with it. The air conditioner works great. It handles gooood. I plan to drive it till it falls apart.

It is my favorite. Its not a bad car. I wouldnt trade the 2010 Toyota in for nothing, not even a car worth more money. Even if I could trade it in for a better model. Yes, the model is older but sometimes that means better to some people like me. As long as it runs, Im good with it. The radio sounds great even. When the crap channels come on, it makes them sound better which is great because that makes it easier to bear listening to them. And the seats - theyre really great and comfortable.

I would like to know if anyone had a ticking or clinging sound, but didnt know from where. I thought maybe I had a nail on my tire so was gonna get it checked out but didnt have a chance to due to my car breaking down and notice that day the noise got louder that day. Well my car started to jerk and smoke from my engine and completely shut down while I was entering the hi-way. Well Toyota is where I maintenance my vehicle and not once did they ever tell me if anything was wrong with my car. I have had my engine light and my maintenance light on, I took it to Auto Zone. First they had told me that it was my battery and starter. So I replaced my battery first but notice that my engine light and maintenance light will go off and on. I thought it was just the starter since It hadnt been replaced with a new one. I also notice that it sounded like the piston were working too hard... Something just didnt sound right. My husband notice that the dip stick showed no oil. So I went to PEP BOYS and did a oil change since it was just around the corner. Then the next day or two it sounded like I had no oil and showed low again, so they redid oil changed again with no cost. After that I recall taking my car to Toyota to do another oil change not too long after that. Its been almost a year since this happened with my lights and oil. Now Toyota is saying that noise that I was hearing was that something came loose inside the engine. I dont believe that for one bit. I believe it was a knocking in the engine due to not having enough oil. My oil change was supposed to be coming up at the end of November. My vehicle has been broken down for about 2 weeks or more and Toyota does not want to fix it. If something came apart in my engine I will call that a defect on their end. Im not an expert of knowing if something is wrong with my car... I would think that theyll be the ones to let me know since I maintenance my vehicle with them. I will never buy another vehicle through them!

Went to my local dealer in San Luis Obispo after multiple hazard lights came on. The diagnosis: a failed inverter. The estimated cost: $5,000. The car has 96,000 miles, so it falls well within the warranty mileage. My problem: It is three months past the warranty expiration date. Looking on multiple chat boards, it seems that most inverter problems have to do with the coolant system. A friend who thoroughly knows cars, including Priuses, said it is very rare for inverters to fail altogether. Plus, the mileage isnt high enough. Dont know whether to trust the dealers diagnosis and plan to take it to a repair shop not affiliated with Toyota. Also, hope to get a reconditioned inverter if that is, in fact, the issue. Dont think Ill be buying any more Priuses, or Toyotas in general.

I have been a loyal Toyota customer since the year 2000 buying and leasing multiple vehicles for my personal use, my husband and as the kids got older for my kids. Today 8/30/2019 I had the worst customer experience and left Team Toyota (Route One NJ) in tears. The service department manager has no empathy, no customer service skills. I bought 16 vehicles from Toyota and I am due to get my daughter a vehicle her senior year, It will not be a Toyota. They lost me as a customer. No loyalty towards customers, no care, no empathy ... I am done with them and I will be writing a letter of complain.

Its a 2012, and Ive had it since then. It has never given me any problems outside of maintaining the normal course of use. Its reliable and uses regular gas which is a great savings! Great car. Its a good car for a woman or a single owner who will not be rough or abuse it. If handled well and maintained regularly, it will perform well and never let you down. I feel safe when Im driving it.

The front driver seats edge of my 2019 Toyota Highlander is completely smashed and it makes driving and especially getting out of the car very uncomfortable (not even talking about the look and value of the 3 year old car). I noticed the problem almost a year ago, since then its been getting worse and I asked for the seat replacement last December, when the car was 2 years 8 months old and still under the full warranty. I went to the Desert Toyota and a manager there found my complaints reasonable and submitted a claim.We got a response from Toyota in about a month and they refused to replace or fix a seat under the warranty saying that its simply an outside influence. I believe that its ridiculous since I weigh 120lb and have less than 30,000 miles over those years. Moreover, this is my THIRD Toyota Highlander. Ive had the previous one for about 10 years and no problem with any of the seats with the same usage. Obviously something was wrong with that seat from the beginning and it should be replaced under the warranty.Otherwise, if its just normal wear and tear according to Toyota, what kind of garbage was it made from if it wont even last three years with average usage? Im not even talking about other minor issues that weve been having with that car. My previous Toyota started having more serious issues but only after about 7 years of usage. The first one was almost perfect. It looks like the quality of a Highlander is going down the drain. Definitely, its going to be the last Toyota that we buy.

I bought a Toyota Sienna 2015. I drove only 15k in 35 month. Found 3rd row both seats handle cracking. I took it to Dealership in High Point North Carolina. Dealer said cracked handle is not defect. Cracked handle not cover in 36000 miles warranty, I called Toyota they said same thing. This is my last Toyota. I am very disappointed with Toyota.

I own a 2008 Toyota Sequoia and my GPS system stopped working while driving it. Dealership states there is nothing they can do as well as Toyota Corporate. Their solution: Replace unit at a tune of $2K. No diagnosing of what the problem could be, they dont have personnel to do this, etc. Toyota Corporate did offer to pay half of replacement though. Im ecstatic! Like hell. Why should I replace a navigation system at $1K, when I dont know what the problem is. Love my Sequoia and planned to purchase another when and if the body style changes. Scratch that! Toyota will not be getting my business again.

My car is a Toyota and I like it a lot. It is a pretty car and the price of it was a bargain, so I am very happy with the price of the Toyota that I bought a few years ago. Features are pretty standard and the radio could be better. I am glad I bought a Toyota a few years ago. It is now running really well and the color is staying the same. It has had some mechanical problems, so I hope there are no more problems. And I dislike the radio, no electric windows and nothing is really digital, but the car was cheap. I would also like a different color like charcoal. Still, my overall experience with the Toyota is good.

Toyota cars and trucks are extremely dependable. I have a Toyota Matrix that has 265000 miles and still runs like a champ. I understand people want fancy but I would prefer a car that starts every single time.

So back in 2017 I had an auto accident where I was found not at fault and I was given a large sum of cash from my insurance to help pay for a new vehicle. During the time of obtaining the funds I decided to try to head back to Toyota and get another Toyota Camry Hybrid as this was my all time favorite vehicle and to this date and time still is.Well needless to say me and my wife head down here and I was approached immediately which I told one rep I was here to buy a new Toyota Camry Hybrid. He attempted to ask me sales pitch questions like whats my number or figure I am looking at with cash down and what kind of payment. I immediately told him to give me time to go over the features in the vehicle, colors available, and pricing.The sales guy agreed and showed me the lot and long story short he once more once near the vehicles asked me again about price, down payment, cash or financing and I cut him off and said, Look I wont say that right now, because I need to see the vehicles and colors. Once I located the one I wanted I simply asked what is the overall price of the vehicle I found. He then tried to gain more information on what I wanted and again cash flow.I told my wife we were leaving. I am not going to waste my time with this guy. I simply never dealt with this before as this must have been a new tactic by this particular person, but the last sales guy I dealt with was not even close to being this ignorant or pushy. I went to another dealer which was not the same model I wanted, but nonetheless I did not deal with any of the aggravation I dealt with here.The reason I kept this information from the sales guy was simple. They use that information against customers. Colors, features, cash down, and financing is easy to push a higher valued vehicle with more features than I wanted or needed. I know this, because my Uncle was a Salesman and taught me what they do. All I simply wanted to do was point out the vehicle I wanted to explain all the details afterwards.

I purchased a new vehicle from Toyota last year. The vehicle came with one bad tire. Getting that one tire replaced was a complete nightmare. Since that FINALLY happened, after much drama, I still have to deal with service. Again, a horrible experience on all counts. NEVER again will I buy a Toyota vehicle. Dealing with this company is like dealing with children or used car salesmen all day, every day. The dealerships do whatever they want and Toyota throws their hands up and says they can do nothing. Wouldnt recommend buying a Toyota folks!

Horrible customer service. This is the worst Toyota site to come to. No one offered us a chair. We have been standing here looking stupid for more than 20 mins. All the workers are sitting down at their computers doing absolutely “NOTHING”!!!! I’ve watched a woman back up out of a space and hit a Mercedes twice and none of the workers went to help direct her out of the space. The one guy that walked up and pretended to be helpful and told me where we should park never came back to help us. I will never be coming back here. With his ** looking like looking & talking like Carlton from Fresh Prince of Bel Air THIS PLACE SUCKS!!!

All cars from Toyota has dust rail for the cheap transportation. Before to buy one look it carefully. They dont care nothing about that so its my worst experience about Toyota. The paint its very bad....

I have owned 5 different Toyotas for over 20 years and can not believe what corporate told me about my 2018 automatic transmission problem. Because I live in Wisconsin we can have problems with tires spinning on snowy days. Toyota said that because my cars front tires spun and the back tires did not move that the broken transmission was my fault. It has less than 25000 miles and should have been covered under their bumper to bumper warranty. They say they will pay for the transmission BUT I must pay for the labor cost of over $800. All sounds fishy to me. On top of it Toyota corporate says that if the same conditions occur in the future I should call for a tow and not spin tires at all!They say they will deny any future claim, under the same circumstances, as they are this one. They, also, could not (or would not?) tell me what part of the transmission is broken. I plan on going on social media to warn any potential owners of 2018 and beyond Toyota autos with automatic transmission, if you live in cold climates please think twice about buying one of their cars. It could be a crap shoot for you!

I called them up and complained about the dealership where I bought the car from. They pretty much told me I got a deal with them by myself to calling the dealer and solve the problem myself. I talked with Whitney and Randal my case # **. If they cannot help you why they are there for? Calling the dealership it’s like throwing the rocks on the wall. I did call. They never called back. This is how Toyota care about their customers. I would never ever buy another Toyota and I would never recommend a Toyota to anyone and I will tell everyone else stay away from Toyota dealers. I feel like like I’ve been discriminated by them because my accent in my language. I’m immigrant from Europe. They take it advantage on me because they thinking I don’t understand. Shame on you Toyota. Shame on you.

I purchased my 2018 Camry XSE 3 weeks ago and I love. Only thing I don’t like is that a remote start doesn’t come standard. After paying that amount of money I thought it would have remote start seeing as other cars of different makes and models but are sedans do have the remote start. I think it comes on the XSE V6 but that car is about $4000 more than my car. Toyota should be ashamed for not making that standard.

It is with deep regret that after being a Toyota customer for numerous years and having owned over 10 of their vehicles that I am finally throwing in the towel and no longer buying their cars/trucks. Nothing but problems with my Highlander and Tundra and the company could care less. The brakes are constantly failing and numerous people I have spoken to are saying the same. It is my feeling that Toyota has become a bit like GM did years back and we all know how that turned out. Undoubtedly Toyota was once in my opinion the maker of fine cars but with several of the competitors stepping up more and more Toyota has lost their way. My family has purchased over $250,000 worth of Toyotas in the last few years and I would say we are done. No fault of the dealer as they tried to step up but the company did not and does not stand behind their vehicles. I always enjoyed the residual value of a Toyota but cannot in good conscience encourage anyone to now buy a Toyota product.

Haven’t had to use it yet but it covers everything bumper to bumper. It’s the platinum level so no deductible, seems very good so far and it’s with Toyota so I feel it’s a good coverage. Will let you know at a later date if and when I get need it or use it.

My Venza is eight years old and looks almost new. Great overall utility crossover, from distance driving, hauling cargo or passengers, it has been a very reliable vehicle.

There was recall on my car in 2002 and no informed me. Toyota Corporate or Richardson Toyota. Now they won’t even look at. Don’t buy a Toyota or if you avoid these Toyota Richardson and Toyota of Dallas. What they have done to me, overcharging for maintenance and rude service advisors. Hours of waiting. I and my wife will never buy a new car from Toyota.

I purchased platinum service for approx. $900. I was not given 2 ignition keys but, rather 3 mechanical ones. I was promised another ignition key but after regular efforts on my part, never got one. I finally lost the one and only key I was given (2 years later, last month). I was given 3 estimates, ranging from $300 to $500, then after my car was towed to the dealership was told it would be $700 plus $200 for second key. Nothing is in the manual stating the extreme consequences of not having 2 keys. In the certified checklist, it only states master key. I feel like an essential part was not included; the second key. I was handed off daily from service dept to sales people resulting in not having my vehicle for 1 1/2 weeks when I gave in and paid up. Very poor customer service and hidden costs of new key.

My Toyota Solara Convertible is an excellent car and fun to drive. It has a lot of room seating wise and holds 4 people comfortably, has good trunk space, and good gas mileage. I love the fact that its a convertible and its a great car for the climate in Arizona. But Toyota stopped making this model... its a fantastic car with so many positive features. We did have an issue with a crack in our dashboard, but it was a warranted issue, so it was promptly remedied, completely to our satisfaction. Toyota makes a terrific automobile and has an excellent reputation, they stand by their product and have a great service record.

Software does not work, no radio, phone, music, etc function. So poor quality Toyota car! Screen cant be initiation by self??!! It has been connected Toyota for half year. I got nothing! So poor service after sold car of Toyota! Its so regret and purchased three cars from the Toyota so far! Bye Toyota for forever! For Customer no way.

I have owned two Toyota Camrys (1999 & 2005). The 1999 was a V6. I dont need to be specific other than to say, if you want drive a car that can easily last more than 200,000 without the expensive repairs, this is the brand to consider. Toyota should definitely earn the Most Reliable Japanese Car award. Look around when youre driving. What do you see most? Toyotas, BMWs, Hondas, etc. I dont remember any rental car companies that use Toyotas, which means every Toyota you see on the road are either owned or leased, and not rented. (I might be wrong, btw.) So, something for you to consider the next time youre in the market to buy cars.Tip to all the Toyota owners: If your mechanic tells you something is bad and your has less than 75,000 miles, he is lying to you. I have brought my Toyotas to many local shops (to save money from dealerships exaggerated cost for repairs) and they have suggested to replace the water pump, the radiator, this or that. I was wary and skeptical with their scare tactic approach, so I didnt fix it at that time. Now, 7 years later and with 127,000 miles, its still running smoothly. Of course, you still have your routine maintenance that needs to be replaced every few years (air filter, tires, batteries, etc). One mechanic told me, A Toyota with less than 100,000 is still considered almost new. You just have to make sure to change your oil every three to four thousand miles and tune up your car every now and then. These are his words, not mine. My owner manual states every 5000 miles for each oil change, but I think that also depends on how you drive it and how frequent it is driven. You can save a lot of $$$ if you buy it used.Bottom line is, if you want a car for the long-haul of saving money for many years to come, you should definitely consider buying a Toyota. Now, sometimes I wonder why Toyota owners even own Toyotas. I know I drive it because this car was handed down to me and Im just waiting for it to break down. I mean, lets face it: Tundra drivers dont drive it to haul stuff. (There are many other stronger trucks.) You cant show off your social status with an Avalon. (Again, there are way more other choices.) You cant pick up girls with Camrys. (Not sporty enough to be a sport car and not luxury enough to be a high-class car.) A Corolla is good for what? Prius are well-known for their electric cars, which have been in high demand this past decade. In my opinion, I think you will want to get rid of your Toyota before it will stop working on you.

@toyota #toyota Too bad your remote start feature is not working right. I should of never dealt with this company. Now Im stuck with a brand new 2020 Corolla with no functional remote start. Im still waiting from Toyota headquarters to call me back! Please rethink your choice of car. Toyota is not the best anymore sad to say. There are a lot of other brand of cars to choose from.

I leased a 2012 Toyota Camry in 2012. I was not able to make payments so they took the car. Then after they sold the car there was a balance of $4,689.28 which I was not aware of. 2019 comes in and they hired Rubin and Rothman law firm and this law firm of crooks is trying to charge me $11133.56 with interest fees and according to Toyota interest fees are never charged on a closed account. Shame on YOU Toyota!!! For not doing your due diligence and hiring a bunch of THUGS to misrepresent YOU!

They are very accommodating with my hectic work schedule. They always come and talk to me to let me know what issues if any need to be addressed especially in order of importance before doing any further work.

Its a great brand. Good in gas and mileage. Havent had any major issues with my car as of yet because I bought it brand new and it is still covered under warranty. I like the body and interior design of my car. It runs smoothly on the road. I like the color Ive chosen. Not a lot of people has my particular color. My car is great. I have no regrets in purchasing it. So far so good.

My local dealership worked the issue from their end and got Toyota to pay for half the repair. Not a total success but better than nothing. Very pleased with the service team at Wyatt Johnson Toyota in Clarksville, TN.

Brought my Toyota Prius plug in premium in for 6 mo. ToyotaCare. Told it would be ready at noon, its now after 3 and still not ready. Im 90 and disabled. Need to go to CVS for RX, Called 3 times. Just told they would call when car is ready. ALWAYS POOR SERVICE FROM HANLEES SERVICE DEPT. Dont even answer their phone at times.

The motors are really good. They last a long time. The drive train is really good. The body will rust off before the motor goes bad. Get good gas mileage around 20 miles to the gallon on most. The seat belts are strong and the air bags dont burn you when they hit your chest. Well already mine didnt. The storing is perfect. It will take a curve like its out of this world and the brakes will stop you on a dime. Parts are really cheap for the most part and the motors if you ever have to work on it besides regular stuff the motors are very easy and simple to work on. I had mine for 15 years and never had any major problems and the motor was still running good after 15 years and I put it through a lot. I mean a lot.

It’s through the dealership and I trust that it will get fixed correctly. It is not from some third party company who I have no idea is legitimate or not. You never know till the first time you need help.

The car has efficient mileage which allows me to save on gasoline. The four door sedan is roomy and allows for easy entry and exit of passengers. The car is well manufactured so it allows me to keep driving it with minimal problems. It is reliable and easy to maintain. Additionally, the trunk is spacious and you can utilize every inch. The spare tire is full sized too and the air conditioner is well made and still running perfectly with no problems. But the drivers seat could be manufactured so that the headrest fits or forms behind the head better. The back support could also be improved. Moreover, the floor mats that were provided by the dealer could have fitted better since it sometimes slides back and forth.

I have dealt with the Ganley (formerly Geller) dealership for 40 years. During that time the service department and sales consultants have for the most part been exemplary. I was distraught when my 2013 Scion XD was totaled by a driver running a red light. No one was injured or killed; however, I could barely think straight about a replacement car both with financing and the Scions unavailability.Sales consultant, Matt **, was outstanding and empathic about my situation. He is a star when it comes to following through with every detail. Dan **, John, and Mike ** are incredible in Service. All this dealerships mechanics also work on Mercedes as it is a dual dealership - a definite added advantage. Matt advised me that the 2019 CH-R XLE would be a great car for me and take away the sting of my losing my prior car. He was correct. The CH-R XLE has beautiful styling and has so many safety features that my car insurance rates went down. Ganley Toyota is a wonderful dealership and truly represents the Quality of the Toyota brand.

I love the Toyota 4 Runner my husband just bought himself. Its spacious. Perfect for my wheelchair, rollator and walker plus groceries. Great running vehicle. He had a Toyota Camry which he had traded in for the 4 runner, it was a nice vehicle but too small for us and unable to fit my medical supplies in it... I have a Lincoln MKX and its small and low in which I plan on trading it sometime soon possibly for the Highlander. Not sure as of yet.

Ive had my Yaris Toyota hatchback since it was new. Its a 2009 model. And I picked it because I could drive it with a straight leg. I appreciate the size of having a small car. It also had automatic transportation and good on gasoline. I very much like the fate that it has had no mechanical problems and is a small wheel base car for parking and quick turnaround. However, I would liked to have a GPS, automatic speed control, a much more comfortable seat, with satellite and inner wireless connection. Also, my car color is maroon and it gets hotter in the sun.

Toyota is a strong brand of vehicle. They have had recalls in the past but so has many others. Yet they continue to strive for the better. I have been taken good cared of by the company. For maintenance, you just have to find a good dealership or shop because that is where it can all go south! Which I have encountered recently. It can be bad when you are failed in that way. Parts do not have to always be factory parts for your vehicle to survive which will make it at times easier on the pocket. The overall conclusion is be a safe and careful driver. Dont fully depend on others to tell you if something is wrong with your vehicle. Check it often and you will have a happy vehicle!

The back side of the passenger side rear view mirror fell off the car and was lost. The dealer was of no help in finding a replacement part, or in addressing service issues. I have had to have several known Toyota issues fixed during other visits to the dealer.

This 1991 Toyota pickup truck has good gas mileage. This truck takes knocks and bumps great. This truck always starts no matter what the weather. They seem to run forever. Ive had many people at gas pumps offering to buy it. It is 4 WD and gets through mud and snow easily. Its a stick shift so it can be push started without getting a jump. This pickup truck gets good gas mileage and is easy to handle and drive. It has the perfect amount of bed space as well as cab space for me. This truck is easy to work on and its easy to find parts for which are inexpensive. The insurance is also low for a vehicle as well as the taxes and tags. It is so sound. I only wish there were more of them. The thing I did not like about this truck is how the seatbelts are. They are placed in a way that they cut across your neck and no kind of seatbelt comfort aid helps this. I put a clamp on mine at the part where it retracts.

It took some significant persistence but we finally got a meeting with the GM. Steve Phillips ended up being a good man of high integrity. He apologized for the whole incident and made this right with us and we very much appreciate it.

I love the interior design and its fuel consumption rates. This model is also easy to maintain since most of the spare-part are readily available. I would recommend this model to anyone looking for a cheap and easy to maintain type of vehicle. Herbert from fine-writers.com.

I had been driving Toyota Vios 1500CC for 10 years, few repair needed and satisfying performance compare to other car at similar price, allow to be sold in Malaysia. The overall quality of the Toyota Vios is satisfying at this price, just the agent providing the service on behalf Toyota is disappointing, not up to the Toyota quality and no better choice for the situation in Malaysia.

I took Toyota Sequoia in for Takeda Air Bag recall... Left unable to access the back of the car. I asked if they could check the back trunk of car since the air conditioning might be leaking. They broke the back handle to open the trunk off and CLAIMED it was missing when I dropped the car off. Funny thing is at 6:30 am when I took a case of water out of the back it was just fine. The service manager, Jason said, It is an old car, things break. My appointment was at 7 am, it was there and working at 6:30. Strange? I said they broke and need to fix it and he said that he will not, unless of course, I want to pay. They broke it, I am positive. I asked if they had cameras so we could look at the footage (of them breaking it) and conveniently my car was outside, not near any cameras.I opened a complaint with Toyota Corporate and other than they are lovely to speak with they did not care at all. They are kind and continue to say how sorry they are for this negative experience but claim there is nothing they can do to assist me. I ended up purchasing the part from another Toyota dealer for $129.00. They were unable to install due to their schedule (keep in mind I have been unable to open the trunk for weeks now), so I took it to local repair shop for another $160. My airbag recall cost me! When I told Toyota Corporate numerous times I felt they should cover my cost they said they are sorry but cannot help! Seriously? I told them I have receipts I can give them... nothing. They are like talking to the wall. The dealership (Glen Toyota in Fair Lawn NJ) told Toyota Corporate they offered to install without charging labor, just charging for parts. They did NOT offer this. They offered nothing but rather insisted they did not break it.

It was a very cheap used car and hasnt given me any issues yet. Its excellent on gas & its a very nice and cute little car for being 18 years old. Fingers crossed! Toyotas tend to be made well & hold up longer and go many miles more than other models. And they hold their value really well. However, the radio is really old & it cannot connect to cell phone. Plus could be louder with better bass. Also the knob doesnt always work when turning volume.

OK, at first I loved this car bought it used with only 29,000 miles on it. Its very attractive and pleasing to the eye. Love the Sea Glass Pearl color. Now, having driven it 15K+ miles, I feel it is important to share some observations. Great mileage, you bet. Easy maneuverability, yes. So what is the issue? Visibility!! It is poor. The back door split design stinks. The car is low and with the little mini windows in front of the regular windows, it is a challenge to see some things that a higher car with single windows allow for. If you bump into anything, you are talking a major repair as the entire bumper needs replacement. That costs almost $800. And, it has happened to me twice. Once backing up at dusk with a ships anchor in the dirt along the fence, not visible because of being too low. Second, hitting a part of a broken wall that, again, was not visible due to being too low. I AM a good driver in case youre wondering but my height and the cars proximity to the ground make it a quick victim of any really low edifice even parking concrete bumpers. I thought this was going to be great but the visibility has changed my mind. Other issue, the cockpit design with the raised storage between seats is very inconvenient. This was obviously designed by a man and not a woman. Toyotas in general are getting a bad rap since assemblage in the US of A. Used to be great cars. Id say try something else!

After purchasing a Toyota certified Venza that as used, I noticed the steering column as shaking making rattling noise in which there are tons of complaints. I contacted the Toyota corporate and they agreed to have it looked at. When they finally found the problem and I was right, they denied me of getting it fixed. They told me to call the Kia dealership in which I purchased. However, why would I have my Toyota certified vehicle fixed at a Kia dealership. Then they told me to buy a warranty. But if the car has a precondition, it wont get fixed anyway. So now Im out money and instead of their price of 300 I will have to pay 1300. Im so upset. I was almost in an accident a couple of weeks ago for failure to control my steering wheel.

This is regarding Toyota case #** that I have filed for Toyota Of Dallas when I purchased 2018 Rav4 XLE on April 27, 2018. Its been 4 business days and still this issue has not been resolved yet. Let me describe you the details about this issue - I got the OTD with student grad offer for that vehicle one day prior before purchasing that vehicle and I also filled out my loan application to save 1.5 hours as mentioned in your website. When I came to Toyota of Dallas dealership, the salesman told me that I am not eligible for student grad offer even though I submitted my diploma and proof of income (As per Toyota, I should be eligible to get this offer as I have all the documents and excellent credit history and score). So, I ended up getting another OTD for this vehicle. When I went to Toyota Financial Advisor for this dealership, he told me I can get student grad offer but I have to purchase extended warranty as well otherwise I cannot get that offer. But I had told him that I do not want extended warranty but only GAP insurance. At last, I ended up signing contract as I was exhausted, starving as I hadnt had any meal. Even though I had OTD for this vehicle and I submitted loan application online, it took me about 4.5 hours to get this vehicle out. I know this dealership usually takes time to make customer exhausted so they can play with their numbers. When I came home, and started looking out contract, there should be 2 contracts which the Financial Advisor told me but instead there was 3 contracts (last contract he just attached to my other paperwork). The Financial Advisor told me if I submit last year tax document, then my monthly payment for vehicle will be 406, if not then 419, then how come there was another contract with 456 (As you can see, they make me sign electronically in pad and there was nothing except signature box)? Then I open a case against this dealership with Toyota. So, next day I went to the dealership and told Internet sales manager Syed to let me meet to one of the PR Manager, then he told me, “I am the manager.” So, I told him that I dont know about that. After that, he told me to get out of this building as I was disrespecting him. How I am going to know who he is until he show me some proof? And this dealership is treating customer like a piece of crap after buying vehicle. How can a manager say to customer to get out of the building instead of trying to resolve the issue?So, today I called Toyota again as I had not receive any response yet from dealership. Finally, today I got a call from Director from Toyota of Dallas around 2 PM and he told me that I have to submit 2 years of Tax document in order to qualify for student grad offer. So, at this point the dealership are just telling me whatever they want because another Financial Advisor told me to submit only last year tax document. I told him that and I told him what my numbers should be and then he told me that he will review and call me back. The dealer is closed right now and I have not receive any call yet. Does it take more than 7 hours to review this case? Its been 7 days I have been stressing out due to this reason. So, could you try to escalate this issue to be resolve asap? I wish it would have been a happy purchase but the fraud/false activities of this dealership wont making us customers happy.Also, PFAs for contracts and paperwork and at this point, even though If I submit my tax return, I do not know which amount is going to be my monthly payments? I want to remove extended warranty and GAP insurance from my contract. And I want to re-sign the contract with the Financed Amount 22701.43 (406.58 monthly payments one, after deducting extended warranty and GAP Insurance) because I have put $3000 down payment already and it was a deal I received before going to the dealership. After 4 business days, this issue has not been resolved yet. They make me sign on electronic pad which there was nothing written except the signature box. and found out that they are charging me more amount in that contract than what I was given OTD. Do not sign on that electronic pad. Now, I have 3 different amounts for one car. I would rather spend that extra charge money on lawyer instead letting this business get it. Its not #letsgoplaces, its #letsgocourt #toyota #fraud #fraudbytoyota #toyotafinancialservices #frauddealership #toyotaofdallas #toyotaheadquarters

The worst company ever!!! If you plan to buy a car, dont even go to Toyota. They are all total jerks. I called them in March to postpone my payments due to pandemic because I was not able to work and make money. They postponed my payments and they said that there was not going to be in any interest charge. Looking at my August bill, seems like they placed $398 interest fee on top of my $400 payment. I called them and explained everything and they acted like they are not from Earth and they were not aware of Pandemic. They were talking about my contract and which line of the contract indicates that I am still forced to pay interest charge if I dont make any payments. I mean are they stupid? I know if you dont make payments there will be interest fee and thats why I called them so we can extend the payment period. They did not care at all.

I purchased a new Toyota Camry-LE in 2003 at Toyota Dealership in Riverside Ca. After less than 90,000 miles I began experiencing engine problems, ie, gray smoke emitting from my tailpipe when first starting my car in the morning. On 9/7/17, I left my car with my mechanic, Moe. After several hours inspecting my car and performing a compression, he believed I had major engine problems and stated that this type of car should not experience this problem at a low mileage. He checked to see if there was a recall on my engine and found none. He advised me to check with Toyota Corporate office to see if they could help me. I checked with Toyota Corporate office in Torrance Ca. I contacted their office and they stated I should not have engine problems at this low mileage. The next day I took my car to the dealership to be inspected. I told the manager that my mechanic suspected engine problems. When I went to pick up my car the same day, the manager said I had not engine problems. However when reading the report on my car, the mechanic recommended an engine teardown. No test were run on this car (compression test). I asked to speak to the mechanic and I was denied. I then returned to my mechanic and authorized a teardown to find a bad engine. I replaced the engine for $ 6,85.91. I decided to send this to the manufacturer in Plano Texas with all the receipts, oil changes, tires, fluid changes, belts, etc. In speaking to a manager named Nancy at this office, I was denied any financial help stating that there was no record of me using Toyota for repairs. I reminded Nancy that it states in the Toyota manual that Toyota will not deny a claim because you choose a service provider other than Toyota. Nancy insisted on sticking to her story, that I must use Toyota services. I realize the warranty has expired, but what options do I have?? I paid a lot for this car, and believe I deserve better. Any suggestions? Thanks.

Called Toyota today. Had a problem with the 2009 Toyota Corolla with their power steering. They claimed that only a service manual was sent out back in 2010. But where they LIED is the fact there is a class action law suit that was just settled on April 4th 2016 saying that we were entitled to a 50% refund for the amount paid on the fix... Instead they LIED and said that there was no other information and when I brought up the suit he said well since its not listed on his end there was nothing he could do... Useless isnt even the word to describe Toyota Customer Service. What a Joke.

Amazing trunk space, lots of space for kids and supplies, great sound system, and great mirrors. Love the 3rd-row seats, stow and go 3rd row, and love the rearview camera. Power sliding doors, spacious interior, optional 8th seat, and easy access to 3rd row seats. I wish it had front view camera, sunroof, built-in vacuum, parking assist for parallel parking, power trunk, easier access to opening windows, and better-tinted windows.

Unfortunately a header cracked in our Highlanders engine and caused the entire engine to blow at less than 84,000 miles. As the mechanic at the Toyota dealership put it, This shouldnt have happened. After contacting the Customer Experience Department I was told that financial assistance in these situations is based upon customer loyalty and service records. We own a second Toyota that was purchased at a Toyota dealership a few years prior to our Highlander.Additionally, I offered to provide my service records but the Customer Experience Department already decided they werent going to help us recover any of the loss. The cost to replace the engine was $7,500. Toyota could have easily offered to pay $2,000 of the cost and kept me as a customer but apparently making intelligent business decisions is not a top priority for the Customer Experience Department. In total I gave Toyota over $60,000 for two automobiles in the last 7 years. My wife and I are in our 30s which means we will probably purchase another 10 cars in our lifetime. If half of those were Toyotas at an average cost of $30,000, that is $150,000 in revenue they just gave up because they refuse to assist a loyal customer. Congratulations Toyota, I will never buy another one of your automobiles again! You have officially lost me as a customer for life.

So, I brought a brand new Toyota Highlander 2017 in Louisiana. About half a year later, my family and I moved to Indiana. That when we start to go to local dealership to get our car check for every 5,000 miles. After about the fifth time we go there, they told us that the nitrogen metal valve stem caps have melted or got stuck in the tire so they cant get the tire pressure reading. They told us that we have to pay $600 to get THREE of them fixed. But that is just straight up dumb, the warranty should have paid for it. We have a 3 year warranty on the car. But, they were just repeating themselves and not offering any help. They were saying how Toyota doesnt put metal valve stem caps in their cars and they put plastic caps so it dont cease. They told us that we have to call the dealership that we brought it from to tell them about it and what to do. Well, we called the dealership and they said that they do put metal valve stem caps, but it is insulated so it dont get stuck in the tire. Pretty much both dealerships were being jerks and not admitting whose fault it is and making us pay $600 while it was clearly one of thems fault. It was a terrible experience.

Contacted customer service after a recall of my 2017 Toyota Tacoma was approaching the third month of me being without my new truck (due to the recall). I had to cancel a road/camping trip that I had planned and outfitted my new truck to go on. Also, had to keep going to their rental department to renew their loaner car- time and money spent doing so. Was disappointed and contacted customer service to see what they could do to make it right. Got the complete chase your own tail from their customer service. LONG on hold wait times, rude and dishonest customer care agents, no help, run around, waste of time. Did nothing to make my experience better. My third new Toyota that I had purchased, and I generally like the product, but I will never buy another vehicle from Toyota purely because of how I was treated and their total lack of customer care.

I was denied service. I need a copy of my tire replacement warranty FROM YOU because it is different from what you claim it to be. I will NEVER purchase another extended warranty or any type of additional insurance/service ever again!

Original owner of 2008 Prius still going strong at 170,000 miles. All original parts. Battery replaced last year by 3rd party. Daily hour commute; with regular maintenance it will last forever! I love my Prius!

I purchased a 2014 Toyota Highlander from Northwest Toyota on Aug 30, 2017 for $36,750. As it was used, I purchased extended warranty insurance for 1800 dollars which would give me 3 years of warranty. I was told by the financier that this was called bumper to bumper insurance and to be assured if anything goes wrong, it will be covered.3 1/2 months after purchase I was having problems opening and closing the hatch. I went on the Toyota Forum and found out this was and is a common problems with 2014 Toyota Highlanders. I wasnt worried because most people said Toyota covered the costs for fixing it. I booked an appointment with Toyota and was told the insurance only covers the motor for the hatch but not the struts. The motor costs about 400 dollars and the struts are over 2000 dollars. I then looked up what is covered under the extended warranty and there is no mention of the hatch at all. There is also no mention that it is not covered. I have requested Toyota fix the whole thing or refund the 1800 dollars I paid for the extended insurance. I have not heard anything back.

I am writing regarding my concern about a technical service bulletin that I recently became aware of. My husband and I keep all documentation from our cars and mailings that we receive and to be honest we do not have anything in our files that Toyota sent us regarding the oil consumption problem. I have a 2009 Matrix that I purchased at the end of July 2008. Recently I have had to put between 2-4 quarts of oil into my car in between oil changes. Recently when I had my car at my mechanic he was the one who mentioned this issue to me so I contacted the dealership in North Attleboro where I purchased the car 10 years ago. The person that I spoke with told me to come in and they could start an oil consumption test and if they found anything he mentioned they would replace the pistons and look to see what else needed to be done.Today when I brought my car in I was informed that I was no longer eligible and would have had to had this completed by the end of July since that is 10 years from when I purchased my car or 150K miles whichever came first. I am currently at 128,000 miles. I am very frustrated that they have extended this program but have no flexibility in helping a customer when it happens a couple months after they are out of the 10 year period. As mentioned I am still under the mileage.I called the customer care line today and spoke with a woman who could only read me verbatim what I already knew and could not offer any other resolutions. I am saddened that Toyota does not stand behind their products with known issues when they happen outside of a certain time period. I will be submitting something to the BBB to and the reference number for the contact I have had with Toyota is **. I would hope that others who have this same issue are offered a solution. At this time I know that my solution is you will have likely lost at least 3 households who have been loyal to Toyota in the past.

I have a Toyota Matrix and I cannot say enough good things about it. I love to drive it. We bought it used for very cheap and it has worked great for our needs. It is a wonderful car to drive. I like that it is small but has a lot of storage. It gets great gas mileage. It is very dependable. I would buy a Toyota again. It is great except for this one issue I cant stand. I would love if it had a built in cruise control system. It is horrible to have an aftermarket system.

After purchasing this vehicle, I think it is the best overall automobile I have ever owned. It has only had 1 major repair done to it since I bought it in 2007. And I still drive it right now and it runs like a kitten. This vehicle has had a air conditioner that has never had any work done to it since I bought it in 2007 and it is a 2002 model. And it still has electric windows controls that all still work. That is called great Toyota technology. I am going to continue driving this vehicle till it is about shot then I will look for another and it will be either a Toyota or Nissan as they have my interest right now.

My complaint: The issue of tan color leather seats and dye transferring. Toyota being aware of the issue and not standing behind their product. I recently purchased a 2016 Toyota Avalon. At the time of purchase I purchase the extended. During the first two weeks I noticed that the tan leather seats were changing colors. On the seat and up by the shoulders and in the drivers seat were dark. I reached out to customer service Nationally and locally for assistance on this issue. I was informed that this is what Toyota call transferring. Which means that the dye from the clothing that I was wearing was transferring onto the leather seats. I was contacted by the local service manager at Sunnyside Toyota who informed me that they would do a one-time courtesy cleaning of the leather seats. She informed me this is not a Toyota issue. It was the clothing industry issue. I explain that the leather had not been treated properly because dye should not be transferring that easily to this leather and I wanted to bring the car back. Her reply was, Cars are not like an item you purchase at Target. You cant just return it. She suggested that I trade in the car or I could possibly buy seat covers. Seat covers to cover the leather seats in my car... When I asked if they, the dealership, carry the seat covers she suggested I buy them aftermarket but I needed to be sure that I purchased seat covers that allowed for the airbags in my car. My issue with this whole matter is if your company is aware of this issue why havent they did anything to correct or resolve the matter.

Purchased a brand new Toyota 4Runner in 2016. At 64000 miles, just over warranty, it experienced a stuck lifter in the cylinder head. Leaked all the oil, and scored the piston walls. No check engine light, no low oil pressure alarm, nothing to signify anything was wrong with the vehicle. Toyota denied the warranty claim and now we are stuck with a 6600 bill to replace the engine. I have always been a toyota fan, have owned them all my life, but I will now be looking at other options. Beware, this could happen to you.

Purchased a new Toyota C-HR four weeks ago. The windshield cracked company across, right to left, car is not safe to drive. Replacement windshield is not available for minimum TWO MONTHS. Toyota will do NOTHING to rectify the situation, I now have a new vehicle that I am making payments on and cannot drive for at LEAST 60 days. Toyota has been 100% unwilling to do anything, I also will have to pay my insurance companys 245.00 deductible. Again, Toyota has be completely non-cooperative. Summary: I now own a brand new vehicle which cant be driven for at least two months. This is my third and LAST Toyota purchase.

I am really grateful that Toyota carries them warranty but I also think that it shouldnt cost anything. Im disabled. Aint get no stimulus. Has no nothing. No help and I cant afford to pay for a warranty on my car any longer so I think that you guys could be helpful with that.

I have driven a Toyota for the last 11 years. My first was an echo then I bought a new corolla ascent in 2008. I loved that car and nothing ever went wrong. I would have given a 100% satisfaction. In Oct 2015 I traded it in for a corolla ascent sport. What a difference - First of all I did a hill start and smelt burning or petrol. When I complained to Toyota they said its my driving... Ive been driving for over 20 years and never experienced this before.And in June 2016 I find a hole in the seam on the back of the driver chair. My instinct tell me that it is a weak material/stitching but also a weak joint in the manufacturing of the chair itself. Toyota tell me its the material and will change the seat cover. Today 21 June 2016 I drop my car off at the service centre. I stress my concern on the weakness of the chair itself. I pick my car up and they havent changed the cover, they have ordered a new back for the seat. I was right, it was a fault in the chair itself. Shame on Toyota. They were always right up there with safety. Now Im not so sure. This seat would have crumpled had I been in an accident. I describe this car as ascetically lovely but cheap manufacturing. I would never have said this pre this car.

I drive a 2011 Toyota Avalon. My alternator went out in Flagstaff, AZ and I had it towed to the dealer. It was a Saturday and I was traveling so they put in a replacement (not Toyota) but it had a lifetime warranty. The alternator went bad within a year. I went to my local dealer - Bob Smith for help. The service manager Brian instructed the service writer Frank to charge $300 for the labor on the replacement. I was charged $155 for labor in Flagstaff and argued this point. I even called another local So Cal Toyota dealer, gave them my VIN # and they quoted $155 as the fee for the labor.I asked Frank again, he said he can only do what Brian tells him. I said, “Look Ive been a loyal customer for 17 years. I know you are expensive but really surprised at the dishonesty.” They finally lowered the fee to $250 but kept insisting that changing an alternator takes 3 hours. I also called Toyota complaint department to file a complaint and was given a case # but no follow up there either. Very disappointed by this transaction.

My 2012 Highlander. The roof is peeling! I was told that Toyota would pay to repair and now they say they wont do it! How can this not be a paint defect! Ive been a loyal customer for 40 years or more! Very unhappy??? Shame on you Toyota!

I am a fan of Toyota and recommend people to buy Toyota Cars. I myself bought Toyota cars. I recently was looking for a Toyota Sienna LE and I spoke to Toyota Klamath Falls and they agreed to a price with me and gave me the go-ahead to come to their dealership for a van even I told them that I am coming far from the dealership more than 60 miles they confirmed me that they will sell at the agreed price. When I and a friend of mine reached there, I double checked (even though the car has scratches all over but they agreed to fix that) with them before running of my credit check, the sales guy again confirmed the same price and asked me to sign on certain papers. I did that, but, after some time he came back with a different price which was $400 more than the agreed price and said either buy on this price or leave the dealership which was rude. I decided not to buy the car on principles I didnt want myself to be tricked on this dirty trick of them. They didnt give us any copies of anything like the documents which I signed and rudely said that they are not giving us anything and leave. We called Toyota customer service but it was not available since it was Sunday. I would not recommend this dealership to anybody and beware of their dirty tricks. The VIN number of the car is **, please beware this car has scratches everywhere.

Toyota Canada Inc. Head Office 1 Toyota Place, Toronto ON, M1H 1H9. I have been reluctant since last year to write to you about the horrible service I received from your maintenance people who serviced my 2007 Matrix. It all started with a rhythmic feeling in the right side of the tire area. It was determined that the bearing had to be replaced and it was for $450. The problem was still there and I took it back and was told that it most likely was the left side bearing. Again a senior technician looked at it and told Charlene that it was tire cupping that was causing the problem. As I was at Costco I had brand new front tires ($400) installed.Absolutely no change in the feeling in front end as well as losing a pair of decent front tires. I felt foolish and taken for a ride at your dealership. I had to go somewhere and I took it to JD auto and they found the problem with the calipers as one of the pistons was seized and was biting into the rotor. Again more cost to me to replace all front breaks because your people did not do their job properly, I am very very reluctant to visit for any more maintenance for fear of not getting proper repairs without fear. Up to the time of these problems with your dealership I had no problems and was very happy with my visits and the friendly receptions. I have had muffler and parts installed since with JD Auto because of my distrust and reluctance to take my vehicle to your dealership. If you look up my maintenance records, you will see that I used you exclusively until last year because of my trust with the maintenance and repairs.I have since had a telephone conversation with Darrell but he just didn’t understand the ramifications on losing this consumer for new vehicles or maintenance. Since he has only been on his job for 8 months he would not commit to “what can I do for you” with what he could do for me. We left it at that. All the mistakes made at the repairs eventually cost me over 1300 dollars for no reason. Shameful for Toyota. No longer will I be looking for a Toyota product because of this incident.

Its a Toyota, which is a great thing. Its small, which is what I look for. Very stable & easy to park. Plenty of room for driver and one passenger, a perfect commuter car. Im confident driving it on the highway and the interstate where its heavy enough to withstand traffic turbulence.

Ever since I bought my new 2018 Toyota Highlander last August I’ve been accumulating an unreasonable amount of paint chips. I ordered Toyota’s touchup paint after my first service visit however, it was too cold to apply at the time. Since then I’ve accumulated over seventy paint chips mostly on the front of my car. The chipping is only on the metal parts not any of the plastic parts. I took my car to the Toyota dealer with my concerns and their Service Manager told me to call corporate Toyota. My Case Manager there opened a case and then told me to call the Toyota dealer for further instructions. I called their Service Manager and was told to take my car to a body shop and get an estimate. I took it to the closest body shop and they said it appeared the paint was applied “soft” then he gave me an estimate. A couple days later my Toyota Case Manager called again and told me the Dealer should’ve sent me to a specific auto body shop because they needed paint tests done. She sent me to a Toyota certified body shop where the owner took my car into their shop and looked it over. He then walked me over to another Highlander that had 52,000 miles to compare, there weren’t any paint chips on it. The shop owner told me there is an “excessive amount of paint chips for a car of my age and mileage”. Long story short my Toyota Case Manager called and said there is nothing they can do for me because all the paint tests were within a normal range. My car was purchased in August of 2018 and is only 7 months old and already needs a new paint job. The paint chips started when I bought the car and every day I drive it I accumulate even more paint chips. I now have a seven month old car that already need a new paint job. Despite two separate body shops saying this is not normal Toyota says it is normal and refuses to do anything about it.

Purchased my Tundra new in 2002. I cared for this truck inside and out except when it came to my rusted and unsafe frame. My truck is in excellent mechanical condition and I get a lot of compliments on its appearance. Everything works great with 107,000 miles logged. My mechanic says he probably will not be able to pass the truck for inspection within a year or so. His advise, get rid of it and trade it in. I usually like to sell my trucks outright but he says that I will create a bad situation to sell it to a friend or a private party.So, I have driven Toyota cars all my life and I really take care of them. There is nothing wrong with this truck! Because of the safety issue I will need to trade my vehicle (while I still can) on years before I should need to. Toyota claims there is nothing they can do and its my problem. Bottom line, I will never purchase or lease another Toyota vehicle and will let my children, friends and others know. Bad customer service! Toyota has lost a customer(s) for life. Penny wise and dollar foolish.

I cant begin to tell you enough about how awesome this car is. It is fun to drive, easy to maintain, and every single functioning piece of equipment is of the best quality I have ever owned. I have all the Toyota Camry in the past and it was awesome as well. The only thing that this car could not withstand was one time when I was unfortunately stuck up on a block ice and snow that the plows left on the road on an exit ramp in the dark. Somehow when I hit the snowbank a sensor fell off the bumper but it remained dangling inside the bumper for a very long time whilst I tried to figure out why my car was not running right. All I had to do was snap the sensor back in the bumper and my entire vehicle runs like new again. The strange thing was that the misplaced sensor caused my engine to idle rough and not give enough air to the engine.

2013 Toyota Camry - less than 23,000 mile - Steering Column must be replaced. Dealer has provided details. I have been told a decision has been made... no return calls. Refusal to allow me to speak w/ Mgr.

I went to test drive a car and they refused me to drive it till I sign the agreement to accept the car value of 10.000 over the market price. I cant believe that. I called Toyota and I filled a complaint to stop the fraud.