Ford Billy Howell Cumming sold and serviced the Ford Fusion 2011, and said it was 100% when I bought it. But less than a month and half later the Power Steering Assist completely FAILED! I asked for them to apply the recall as shown on internet: 44,000 Fords (same model, same problem) have been recalled for this VERY SAME problem, but FORD claimed that based on the vin number we are DENIED the recall. They say for another $2,000 theyll fix it! Still, the same model, the SAME year, the SAME problem, has been recalled. But nobody at Ford can explain why we are NOT entitled to the same recall, nor how to submit a claim, and Ford NEVER called back no matter how many times we called and left messages. They promise to call back but never do. My car has now been standing at the shop for 6 months. It CANNOT be driven AT ALL without it being fixed! It should be replaced as per recall done to 44,000 other Ford cars!

2014 Ford transit van - This car isnt even 2 years old and I noticed hundreds of small holes in the paint. Took it into the local Ford dealership to see if the warranty covers it and, WELL OF COURSE!! No, it isnt covered because it is supposedly due to rock damage from the roads, that none of our other (more used) cars have. In addition, the dealership will not put this into writing so that I can complain to the road people. Now, I read all over the internet where Ford simply has cheap and terrible paint for their vehicles. Will be the last one I buy.

Ford sold me new Ford Transit 2020 van and after only 6k miles and only few month of gentle use vans transmission broke. The van was making noise, no sensors went out so I kept driving and waiting for appointment to the shop for about 2 weeks. When at the shop I was told that all the fluid leaked out from transmission. I was driving this vehicle without transmission coolant for a period of few weeks so in my opinion the transmission is done and only a matter of time when it completely goes. People at the shop replaced the faulty part and send me on my way. When I called Ford customer care department to complain and ask to at least give me extended warranty so I feel more confident in the vehicle, and to know if transmission breaks again at least it would be covered under warranty. Ford customer care representative (Kaytlyn **) offered me a free oil change, can you believe this? A free oil change? Which made me even more upset about the whole situation and ford customer service.P.S They sold me a vehicle which was manufactured in January and I bought it in November, the van was passed from dealership to dealership with some miles on it until it found me and was sold to me as a new vehicle, salesperson failed to disclose this information until after the purchase. My advice is think twice before you buy a Ford product!

2012 Ford Edge. Electrical issues. Gas gauge sometimes works; ditto engine warning, over heating light, sun roof, transmission, brakes. Bought new 43,000. Gas gauge and engine warning I complained about to Heller then Perry while under warranty. Never seemed to find anything wrong (remember this). At 95k had 100k service done at Perry. Then tranny fails. Extended warranty (hassle) covered that.They didnt check cooling system, car warning light came on 50 miles from Las Vegas 114 degrees out. Went to Miller Ford in Provo UT. Just a radiator cap, two days and $600. Back to Perry, nothing wrong. Then turn indicator chimes come on, fan goes on automatically, cant turn off, then brakes fail. Send it to Heller now that it is out of warranty. Gee, gas tank sender unit is out (remember couldnt find anything wrong) 1000.00, fan motor bad 700.00, then in three days they cant find what is wrong with brakes - still waiting. Called Ford, they only go on word of dealers. I asked for a Ford field engineer (Ford first call said to ask for one). Ford field rep blew me off. So I have a 43k piece of crap that is unsafe and Ford blows me off. Any attorneys out there doing class action?

1st was given wrong price, then was told was not able to use my part but did anyway. Truck was returned 1st for leaking antifreeze, then oil and then both. After being told no rental was available for days, I finally just left it there (yes mad as hell I was paying cab after paying 400+). When I came to pick it up was told they wasnt going to fix it cause the part wasnt purchased by Ford! Part had been taken off 4 times by Ford and now they say its defective! The part that I was told wouldnt be used! Lynn response after many calls not returned your car is old you just need to replace it, my response you are old, does that mean Ford needs to replace you? She hung up and will not return calls!

2002 Ford Taurus SEL - On January 5, 2013, I was backing out of my driveway and heard a pop. When I got out to look, my front drivers side tire was deflated. Come to find out, the coil spring broke and punctured the tire. I found out previous model years had a recall for this same issue but not 2002. I called Ford customer service at 800-392-3673 (1 for English then keep hitting 0 and youll get a live person. I didnt even bother waiting to listen to the messages, just kept hitting 0). I was told that there is not a current recall for this issue with this model year. What they did was document the concern by forwarding it to the National Highway Safety Board. This stinks, as this will now cost a pretty penny to get fixed.

Well after months of working with Ford to get something for all the trouble I had with the fiesta. Car shutting off on when I’m driving, shuttering when it did drive, door latches going out in the first 30 days of me owning it. Hours spent at Ford to have them tell me it’s fixed and drive home to find out it’s not. I finally traded it in and Ford said because I don’t own the car anymore they are not going to help me even though they sent me the form saying they could. Thank You Ford for wasting my time and money. Never again will I buy a Ford. Saying we are an American company but making parts in Mexico. At least other companies don’t ** as much as you do.

We own a 2004 Ford Freestar. Its been having transmission problems for a while. Ford, last year, sent out a recall. Every time we call the dealership, we are told that there are no parts available to do the repairs. Its been over 6 months now for this recall. My van has finally died and is now sitting in my driveway collecting dust. If I were just to drop it off, they would do the repair with what they have on hand but still say they dont have parts for the recall. Seriously? What do we do in this situation?

Our Ford is 10 years old, was purchased used and has been maintenance free, except for normal maintenance from the day we purchased it. It rides and looks great. Ford makes a great vehicle and their service departments are great.

Soon after purchasing a 2010 Ford Fusion... I noticed the interior had broken seat parts and each time I attempted to put it on it wouldnt fit. The tires needed rotating... There was no bulb light when backing out. The sales person said he would order the bulb... never got one. The ignition sometimes keeps going when I turn the key... The gas hand sometimes doesnt move. My minimum down payment was $600, salesman asked for $1000 and for me to not tell anyone. My payments I was told $300 monthly. I pay $389, I cannot afford to make repairs... and car payments. Went to several dealerships about trade options... and all three said I got screwed. Car might bring $5,000-$6,000. I owe over $15,000. I appreciate the Lender giving me an opportunity to re-establish my credit. And I have also hired Lexington Law Firm for assistance. I only ask that I be given a trade option. This has been and is very stressful.

My wife and I bought a 2012 Ford Flex limited with 42k miles in July of 2015 due to expecting twin babies. Well, it hasnt even been a full year and only 13k miles later and we are already having to spend $1100 on replacing the rack and pinion. Ive owned a BUNCH of vehicles in my life so far with FAR more miles than this and never had to have anything major replaced like this. I am disgusted at the reliability of this vehicle especially on how much it cost in the first place. I will NEVER buy a Ford again. There are too many other options out there.

I faced several safety-related issues with a FORD FUSION 2012. When I submitted a request for repurchase/replacement under the Lemon law, Ford agreed to repurchase/replace a lemon I purchased back in May 2012. I was negotiating the replacement option when FORD decided to cancel the offer. When I spoke to an attorney, they told me that the due date for filing under the lemon law had passed and hence, I was not eligible for an arbitration process under the Lemon law.I was told that FORD had essentially dragged the process to make my claim fall outside the Lemon law window and now I am forced to hire a private attorney to file a lawsuit. The attorney I spoke with advised that this can get very expensive if FORD decides to fight it, as they have a lot of resources. As a consumer, I feel cheated by this company - first when I was sold a lemon and then when they cancelled their offer for no apparent reason. This is just an abuse of the system.

I have owned several Ford vehicles over the years. They have been mostly dependable. My worst experience so far has been the Ford 5.4L 3v in my latest pickup. I have had to do both cam phasers and the dreaded breaking spark plugs. It has otherwise been reliable and I have had no issues since the phasers were done 20,000 mi ago. Previous vehicles had only minor issues such as starters, alternators, O2 sensors, steering components, and other things you would expect to replace on an aging vehicle. I plan to buy another in the future.

Issues so far. Cabin air filter, horn sticking (both fixed by warranty). Not fixed by warranty: Loud noise in door, transmission, rear hatch, rear glass. Ford refuses to honor warranty. Dealership has been unable to fix issues. I have tried to call the regional warranty person at ford for over 3 months. Left over 15 messages. Warranty position has been held by 3 different people. Not one of them has called me back. I am not out of pocket over $1k in repairs that should have been covered under warranty if ford stood by their word.The transmission is slipping badly but dealership says they can do nothing as no code is thrown. I pray that it completely goes out before warranty period is over so they might fix it. I almost forgot, there is an exhaust leak that dealership claims is not there. The transmission also leaked fluid beginning at 20k miles. Rear hatch mechanism failed twice under warranty. Now that out of warranty and failed again, they refuse to cover. Cannot open rear hatch. Rear window exploded on freeway in snowstorm. Nothing touched it.Rear defrost was not running, only the rear wiper. Computer has shut down twice now and caused all of the dummy lights to come on when driving. Problem is intermittent and I am told there is nothing that can be done. I am beyond upset and frustrated and cannot believe that I cannot even get so much as a phone call back from the warranty department of ford corporate. Going to try to blast them everywhere I can and plan to go over options with lawyer this Friday.

I arrived home from work on 3/26/2012 at approximately 3 pm. The truck (2001 F-150) was off and parked for a good hour. While in my kitchen, I heard a loud boom and smelled something burning. I looked outside and the driver’s side front fender was on fire. Flames were coming through the hood. The loud boom turned out to be my driver’s side front tire. I called the fire department of Midland County, TX. My truck is totaled. The entire front of my 4-door truck burned. The firemen got to my house before any structural damage occurred. My truck was paid for; therefore, I only carried liability insurance. I was willing to accept the loss and was grateful that my children were not harmed. Now, I am finding out that this is a problem that Ford knew about. Why am I not notified? I remember receiving notices about extended warranty options, but never about a potential fire hazard. As I learn more about this issue, it upsets me even more. I had problems with my cruise control within the last 6 months. I also replaced the rear light bulbs because of brake and emergency light problems. I repeat, I am grateful to God that no one was hurt, but I can’t help but to believe that this could have been prevented. Please respond with information and direction that I could go from this unnecessary burden that my family has to endure. Thank you for your time and consideration.

To be brief: More than a dozen phone calls. More than half a dozen emails. Two different Map Update Drives. Poor Customer Service - No knowledge of system, careless attitude, multiple call you backs (without a call back). No follow up. Completely messed up Navigation System in vehicle. System will not update, continues to flash screen throughout the day while driving about incomplete update, voice command Nav totally disabled, maps reverted to earlier version with missing data. Suggestion: Dont buy a FORD. They dont understand the tech they put in their vehicles and will give you the run around hoping you will go away instead of fixing the problem.

6.7 Powerstroke Diesel - I bought my truck brand new off the lot in 2012. The dealer told me I should have no problem getting 21 MPG. Figured I would get at least 17 with the way I drive. Started out doing good at 17.5. Then as the motor got broke in I watched it drop to 14.5 and thats where it stayed. Around 100,000 miles I had to have the alternator replaced. Around 105,000 miles I had to replace my def heater. Other than that there were no real issues.I did all the maintenance as needed and recommended. Then towing a trailer at highway speeds with just under 130,000 miles my motor locks up. No warning lights or anything. Have it towed. Wait a week for the dealership to look at it and all they can say is I need a new motor. Ask how that can be. The truck has been babied compared to my old 6.0 that I had. They tell me to know for sure they would have to get into it and that would cost me who knows what in labor to see what exactly went wrong. All they could tell me for sure is the price to replace the motor... at $16,000. Last time I buy a Ford.

I had a 2011 Ford Edge. Vehicle had high miles and I expect things to go wrong over time but this is just STUPID ENGINEERING!!! When the water pump goes on 3.5L engine it leaked coolant into the oil because it is built into the engine. No warning, and water in the oil basically destroyed the engine unless you are fortunate enough to catch it by fluke. If you are proactive and replace the water pump you are looking at 15 hours of shop labor plus parts and but there is no recommendations to do this in any manual. My motor is ruined and I will never buy a Ford again. WHAT A HORRIBLE DESIGN! There are several Ford engines with this design. This is a motor that is designed to fail. Dump your vehicles before this happens to you.

Part unavailable for my 2015 F-350. I purchased this truck in April of this year. It is a King Ranch. Shortly after picking up the truck a couple of warning lights came on. Took it back to the dealership and was told it needs a RCM Harness which was currently unavailable. The truck was still in warranty so I left it with the dealership awaiting a part. That was April 19, 2019. The truck is still there and there is no ETA on this part. Ford customer service has sent me an email regularly saying there is no idea when this will be available. In the meantime I have a brand new camper (5th wheel) and no way to use it. I have been told this is not uncommon for this model and I wonder why it is taking so long for a part to be available. I feel Ford as well as the dealership should offer some serious compensation for this as the previous owner traded it due to this problem (he told me) and the dealership did not disclose it however Ford has not addressed the issue.

I drove my 2001 F-150 to the store today, came home and parked it in my apartment complexs parking lot at approximately 3:30PM. My wife came home at around 9PM to find my truck engulfed in flames. I have had no serious issues with this truck since I bought it 10 years ago. Tonight, it burst into flames and I looked up on spontaneous combustion on Ford trucks on a whim and find this a pretty common occurrence. Thanks Ford, being a paid for truck, I only carried liability and am now out of a ride. Thanks again Ford. I have owned Ford vehicles all my life. Guess I will buy a Chevy and leave my Ford - Found On Road Dead.

Quality and customer service are they a dinosaur of the past? It seems so. We purchased a 2009 Ford Diesel truck in May of 2010 with the expectation that this truck with a diesel engine would last upwards in the 200,000-300,000 mileage range with proper maintenance and care, which is one of the major selling points of a diesel engine. The truck was paid off and in September of 2015 just one month out of warranty this truck had to have both turbochargers replaced at Henry Day Ford for a little over $5,000.00. The mileage was at 90,651. Just under the engine break in period as is normally advertised. We asked the service advisor at that time, what more can we do to prevent these costly repairs. The answer was nothing can be done, except regular oil changes at proper intervals. In May of this year we had what we thought to be the exact same problem and returned it to Henry Day Ford to get it repaired.We were told that it would be over $21,000.00 to repair the truck as the engine was beyond repair, two cylinders had low compression. The original price on the truck was just under $35,000.00 and adding in the costly repair in September we are now at $40,000 for a truck with 100,499 miles on it, and it is not running. My first question; what has happened to quality in a product? I remember in the past one of Fords main advertising statement was Quality is job one. Apparently in Fords case, quality is not a job at all. Do we as providers or manufacturers expect to deliver less than the best quality to our customers and consumers? Are we OK with the terrible quality of products and goods that we produce and pass along to the consumer or customer? The fact that we as providers do not put our foot down and say no, we will not sell an inferior product because we have to stand behind it. When it fails, and it will, we look bad too.I know at Tingey Plumbing & Heating we make that choice all the time. There are products that we will not carry from certain manufacturers because of the quality. What would happen if more companies would take that stand? My second question; does customer service even exist anymore? My answer is simple when dealing with Henry Day Ford. Not only no, but absolutely, without question no. We received one phone call from the service advisor to tell us the engine was gone, and when dissatisfaction was expressed, it was implied that it happens frequently. I have made the balance of the phone calls to try to resolve this massive financial disaster to our company with the service manager and he has never attempted to call me back, or give me a realistic resolution to solve the problem. Their answer was bringing the bill down from $21,000.00 to $16,000.00.In the meantime we had placed a call to Ford Motor Company to lodge a complaint and were given a confirmation number and were told someone from Ford Motor Company would call us back. We waited and waited and waited. Meanwhile we have a truck that is not on the road and a technician that does not have his truck to work out of. After a week we called Ford Motor Company back to be told we needed to call the service manager at Henry Day Ford. We took the truck to a different dealer to get a second opinion. We took it to Ken Garff (next door to Henry Day Ford), who has a Ford trained master mechanic that looked at the problem. At first inspection they thought it was a different problem and quoted us $6,300.00 dollars to repair it and when I asked if it was in fact the engine would they still charge us, I was told yes. This is where the huge difference in customer service comes in.Their mechanic decided to use a borescope and look at the cylinders to make sure their diagnosis was correct and he found out the truck had indeed lost two cylinders. Ken Garff then quoted after several calls to us to try to resolve the problem $13,999.00 to replace the engine. Great customer service from Ken Garff. When I called the service manager at Henry Day Ford in an attempt to get help from Ford Motor Company or Henry Day Ford, I was told by the service manager they do not build the trucks so do not take it out on them. He told me that they were not making any money on the engine replacement and that the other dealer could not possibly replace the engine for that price. I asked him if he had even called Ford Motor Company to see if they would do anything and he said no. He expressed over and over again how it would not be fair to him for me to write any bad reviews as they do not build the vehicle.I asked him to call Ford Motor Company and he said he could call the territorial manager and said he would get back to me... he never did. Its been over a week. It appears to me the customer service that Henry Day Ford gives, is to itself, they are more concerned about customers being fair to them than taking care of a serious defect in a diesel truck that is 6 years old with 100,499 miles on it. Yes Henry Day Ford, I know that you do not build the truck but you represent the company and honestly, I have had more customer service in the airport security line in LA, although the wait is about the same, deathly slow or non-existent. Which brings me to the question again, is customer service extinct? I know that in a majority of companies it is, but there are some that still believe that customer service is a top priority. I know that it makes a difference in our customers because they tell us that it does.Why should they settle for mediocrity? Why should any of us? I know that I will never buy another Ford product again; I will never go to Henry Day Ford again. I will not give money to a company that demonstrates a severe lack of quality in addition to an incredible lack of customer service. Can we make a difference? Yes we can if enough people cry out. You either listen to them and respond or you ignore them and hope they go away before you do. Eventually they go away because customer service sets you apart from others who provide the same product.

Intake manifold split and was replaced on recall in 2002, now it split again. I called and they said that there is no recall on my Thunderbird!! This is just wrong!!!

I have owned this vehicle which is a 2017 for one year. In that time I have had to replace the fuel system twice. Once for a catastrophic fuel pump failure. The other 1600 miles later. Ford swears it’s contaminated fuel. I believe it was done because the the repair was not completed correctly by Ford Motor Company. Ford will not back or stand behind their product. I will never purchase another Ford again.

This is a simple and clear issue. April 14, 2020 went to Big Valley Ford in Stockton California, located in the Stockton Auto Mall. My need from Big Valley Ford was a set of 4 new tires and a wheel alignment. Was told it would take 2 hours for the what I needed done. 1) I waited on-site at Big Valley Ford while the service was being completed, service personnel knew we were on-site. We were notified in-person by the Advisor our truck was done, within the 2 hour time frame. I was happy.2) The Big Valley Ford Advisor had us pay our invoice prior to us taking our truck, the truck was slightly out of view so I could see while paying. After the payment we walked out to the truck and noticed the tires were installed incorrectly. The Advisor agreed the Tech installed the tires incorrectly, Advisor stated, We will fix it. I was thinking okay 30mins is reasonable and asked how long, the Advisor stated it would be additional 2 hours for them to correct their mistake. The Advisor stated a new invoice would have to be created and my truck would be taken in the order of the invoice (My vehicle was at the back of the line again).I was upset and the Advisor said they would check with management to see about a free oil change in the future. I said I didnt care about free stuff just get my truck in now and fix Big Valley Fords mistake, the Advisor stated they could do that. So of-course I had no choice, I was upset and told the Advisor we were going to walk home. The Advisor said, I could try to get you a shuttle ride home, I wasnt having the TRY moment again and walked home.3) Big Valley Fords Advisor called my home to let us know the tire were done correctly and the truck was ready for pick-up. I drove my wife to Big Valley Ford to pick up the truck, saw the tire were correctly mounted. Checked the tire pressure, the tire pressure was incorrect from what was placed on the invoice. I told the Advisor and asked how long would it take to get the tire inflated correctly, the Advisor stated it will be awhile. At this point my blood was boiling but kept my cool, I said never mind. Ill use my small electric air pump at home.4) Drove the truck home from Big Valley Ford, we live about a mile from this dealership and parked it so I could get to it in the morning. I was hurting bad by this time (physically) from walking home. April 15, 2020 woke-up and went outside to air up the truck tires. I noticed one of the lug-nuts was wrong. I understand the newer vehicles have decorative caps over the lugs, checked the rest of the lugs and they had no play in the caps at all. This truck had 24 lug-nuts with no issues when I took the truck to Big Valley Ford the day prior, now I had 23 and one odd looking one.5) Drove the truck back to Big Valley Ford and showed them, they promptly replaced the incorrect lug-nut. The mileage difference from the final invoice was around 2 miles, drove it straight home and straight back to Big Valley Ford. Spoke with the service manager at this time and all he would do is make excuses and downplay the problems I had, he said the lug-nut cap probably flew off when I drove home. I had him test all the others and they were solid, his tone changed a little however the manager just downplayed the series of mistakes as not being a big deal.6) My background with Big Valley Ford, from 2003 to 2015 I have purchased 9 new vehicles for more than $300, 000.00 not including services. The last two NEW vehicles I purchased 2015 Ford Lariat Ecoboost 3.5L F150 FX4 ($60K) and 2015 Ford Fusion Ecoboost ($30K), I purchased the best warranty from Ford for both for over $5,000.00. The warranties expire in 2021.7) I have handicap plates on my truck because Im 100% disabled, this is why I hurt so much from walking home. Big Valley Ford Advisor knew this as I have had prior conversations about my military service and how I became disabled. 8) Big Valley Ford sent a free oil change coupon to my house and gave my wife 5 car-washes, again Big Valley Ford thinks giving free services makes things right. I told Big Valley Ford they had plenty of opportunities to make this right when it was happening. Customers deserve as a basic their vehicle returned in the same or better condition, all this mean is my truck should have been in better condition when I picked it up, New Tires. How many customers who didnt know Big Valley Ford made mistakes drove off, how many of these ended in accidents and people hurt or killed. 9) Ford Motor Company needs to get a head of this and do something to protect the Ford name and reputation.Updated by ** · Apr 19, 2020. I forgot to mention I took the 5 free war-wash & Free oil change coupons back and gave them to the Advisor. Talked with the main manager and he treated my issue like I was a second rate customer and he also downplayed the issues with a lack of concern. I also paid cash for both vehicles (2015s).

I just bought a 2016 Ford FX4 crew cab truck. I have been driving Ford vehicles all my life and thought I would never even consider another make. Well, that may change. This truck has been a big disappointment from day one. Following is my review... I switched from a 3.5 EcoBoost to a 2.7 EcoBoost in hopes that I would get better mileage. Not only is it worse than the 3.5, the economy readout on the dash is consistently 2.5-3.5 mpg less than the actual mileage. I have Checked every tank since I bought it. The Ford SYNC is a joke. The most user unfriendly system I have encountered. And I leave my iPod connected all the time and never touch it. The radio recognizes it about 50% of the time. I have changed power cords twice thinking there may be a short. But no change. If it was a short it would also affect it while playing. But when it plays it works perfectly. The driver side window does what it wants to sometimes. It may go down when you want it up. Or vice versa. The structural rigidity of this truck is nothing like my 2014. It jiggles and shakes like a 1981 Pontiac when on uneven pavement. The worst gas filler ever! Every time I lock the fuel nozzle on and wait for it to fill up, it clicks off the nozzle like its supposed to, but you better not be standing behind it! Almost every fill up dumps a quart of gas all over the ground. The driver door speaker is already buzzing and vibrating. The coating in the bed is useless. Its like a sheet of greasy ice. Everything slides all over the bed, so I have to lock it down. I have yet to figure out how the trailer back up assist works. For the amount of money this truck costs, Ford really screwed up on this one. I will be looking elsewhere soon. Id like to have my 2014 back.

We purchased our E-150 custom van 7 years ago. It has been well-maintained while we owned it. It had been parked for two days when it spontaneously caught fire. Thanks to a quick response by our local emergency services, there was little damage to our house. But the van is a total loss. It was a rude awakening to see it catch fire too. Nothing like having a police officer pound on your door, yelling, Your house is on fire. Get out! I had no idea this was so common.

My overall experience is very great with this Mercury Mariner. I live in the northeast and I havent gotten stuck with this car at all. It is used, but it hasnt given me a problem. This vehicle has a lot of features that made me choose it. It was the first vehicle I test drove. I loved the sunroof, heated leather seats. I also like that it is AWD all the time. I enjoy the stock CD and sound. But I dont like the mpg of this car. It is a v6. I would have liked to have a navigation screen, a backup camera, and an information center with displaying mpg to empty and warning messages.

Two weeks ago l took delivery on a new ordered Ford Lariat f150, paying 52000 plus tax in full. Beautiful high end truck with 20 inch chrome wheels. Two days after taking delivery I was installing wheel locks. I noticed one rim was damaged with two 1/8 by 1/8 by 1/8 puncture marks in the chrome which were starting to show signs of rust and had fine scratches in the chrome as someone tried to remove the defect. It appears that someone dropped the rim and tire on some sort of sharp object. I returned to the Ford dealer where they took pictures and filed a complaint with Ford. Declined, they appealed a second time and that was declined by Ford. The dealer has offered a new rim for an additional 500 plus dollars. Advice, just because a vehicle is expensive and new check the cosmetics of the vehicle THOROUGHLY. Dont close the deal if you see any cosmetic damage. Dont expect Ford to provide ANY assistance for this type of damage.

Ford makes it virtually impossible to terminate a lease early. My situation changed halfway through my lease. The would rather see you default on the payments than work something out. A bunch of people on autopilot that just repeats the same garbage information over and over. I will never use Ford ever again in my life, and if you are thinking of buying from them...take a minute and read some of the reviews, they are a horrible company and are doing a disservice to their customers.

I had been hit on the head which caused damage to my brain in which I havent been able to work. My wife is in kidney failure awaiting treatment for chemo and had been infusing to stay alive! We have always been good payers with Ford credit company, have always, when we made an arrangement to pay, did pay my Ford account. My wife called and was not authorized on my account and talked to Ford customer service department in regards to payment arrangements on my truck, acct **, for an F250 truck. Ford spoke to her and she had asked about it in the future, since I was sick with head injury, if we had to give back vehicle voluntarily in the future, if something happened, what are the steps. The customer service advised her not to do that and to try to find another person to buy the contract and get out of name. The customer service looked at the account and said that as long as $45 was made and a payment of $175 was made in 7 days, the account would be fine and the vehicle would be okay. And, Ford would work with us on the truck until health was better as we were good customers with Ford! After the conversation with Ford, my wife said that she had asked about repossession, they werent interested in doing that. After she heard what would happen, payment then was made on the truck for $399.15 and another for $175 and $200 through the automated system on the phone.Anytime I tried to pay my account over the phone, the contract number would come up as fusion and SSN would not match. Ford was told several times about the error, something was done in refinance, several payments were made, and 3 days later, at 1:40 am, my truck was repossessed from my yard, after my being in the hospital with severe brain injury. Ford had told me a week before the vehicle was fine as long as arrangement was followed through and the Ford truck would not be in default or repossessed in which there was no letter, no warning, nothing. They came, got the truck with payment arrangement done and agreed to by Ford Credit! Payments that were made werent credited correctly on the truck or the other acct **. Edge is ahead, not due till August 2012 with $100 due in July 2012.Being sick, I requested help with the truck since I havent been able to work and I could have borrowed money to catch up payment if I knew of them coming to get the truck! There was no letter, no warning! Yolanda, in customer service, is rude. She told my wife and me on the speaker phone after the truck had been repossessed that the reason was because my wife had asked about voluntary surrendering of the truck if something happened in the future but not at present time. Ford should have not even spoken to my wife about the account. I should have been contacted with this information. It was my account, not my wifes! The repossession company, the driver for Carolina Lending out of Myrtle Beach, SC picked the truck up 3 days after payment arrangement was made and payment posted on Saturday, the 12th. The truck was picked up on the 10th.The repossession driver lied and was rude to my wife and taunted me at the repossession lot, laughed and said the only reason this happened was because of my last name, **. The driver held a grudge for the ** family and threatened that he was coming for my Edge that was current. The system at Ford doesnt post for 3 days or more. That is not my fault. My Edge is not due till August 2012. The driver was rude and threatening me on the lot with vulgar language and rudeness! The police have a report! Ford had no right to speak to an unauthorized person on the account and also, after payment arrangement was made and agreed, and customer service told me a week before and my wife, that nothing would happen and they repossessed. This was wrong. Please help me. Now they want me to pay my truck in full, $18,000. Yolanda is a rude and nasty person at customer service and the supervisor Ms. ** wont call me back! Please help me!

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. Thats what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said its okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

I was asleep and my husband took our son to school which is a mile away. He gets home and starts to get ready for work and someone came to our door to tell us his truck was on fire. He went outside, turned on hose and called 911. We had to evacuate our kids and animals to the backyard. My brother’s motorcycle which was parked next to the truck also caught fire. Melted our garage door and luckily firemen got here before it hit our house. This is insane and Ford should take responsibility for this as it could have killed someone or caught our home on fire.

I bought a 2016 F-150 and absolutely loved it! My issue is not with the truck itself, but with the lack of customer service from the dealer all the way to Ford Credit. I would have Ford do the regular maintenance on the truck and with that regular maintenance came regular frustration. When told that it would be ready at a certain time they never delivered. When you call to ask when it would be ready, no one had an answer. Due to financial situation and wanting to help my parents out, I sold my truck. Not because I wanted to, but because it had to be done. When trying to process the paper work at local Ford deal, they were more worried about eating chips and salsa in the manager’s office instead of getting things finalized and me out the door. After 2 hours they finally had me sign the little amount of paperwork I needed and I was out the door. I was told that the reimbursement check for the over pay would be in my mail in 3-4 weeks. After numerous conversations with Ford Credit CS, and 7 week of waiting, theyve decided to stop payment and reissue the check. Did they offer to expedite it, or send it with a tracking number? No... I loved my truck… It reminded me of the summers I got to spend with my grandfather riding around in his. However, I believe the price you pay for a product should represent the quality of their customer service as well. Ford, your customer service in all departments needs to be improved. You put a high price on your vehicles, your customer service should be better equipped, better trained, and better ready to serve the people that buy your vehicles. Based on my CS experience with Ford, I doubt I will be back to get another one in my future, nor will I recommend it to anyone.

This Mercury is a 2005 yet still in great shape. It is comfortable. It drives great. This car has automatic seat adjustments that have proved to be so convenient. It is the second Marquis that I have owned. It has a really smooth ride. Its great on long trips. The color blue is my favorite. It starts in all kinds of weather so it is reliable. This car gets good gas mileage for a full size car. It has automatic mirror adjustments. I like that it has an automatic gear shift. I like the way the brakes work. I like that you can see out of the car well. I also like the sound of the radio and speakers.It tells you the temperature inside and outside the car. It has plenty leg room and headroom. You dont hear a lot of outside noise. It is easy to handle. I would include a backup camera and a GPS though. Other than that it is a perfect car and I love it. I wouldnt care if it was a little be smaller but not much. I would like that indicator that tells you when you are too close to a car on the side. I would like side airbags too. I would like that feature that stops the car when you get too close in front. I would like that indicator that beeps when you back too close to anything. I would also like a seat warmer for the winter.

Coil springs broke in 2003 Taurus with 75,000 miles. I noticed the car had a flat tire. Upon further inspectio, the drivers side coil spring broke and is stuck in the tire! I cant believe there is no recall for this. I would have hated to be driving down the road at 70 mph and have it break.

Car is cheap. I hit a bird. The car was damaged. It is so cheap. Ford and insurance wont do anything. I think the car is defective. It broke the grill and radiator panel. It also dented the bumper. I should have bought a different brand.

My experience overall was alright. My original salesperson was promoted and I didnt have a very good connection with my salesperson and a mistake was made with my loan documents. I decided to purchase a vehicle that I had been leasing. I liked that the Ford Fiesta was small and had good gas mileage. I also like the color and the size of the trunk. I wish it had a backup camera and some of the other features on the newer vehicles. I also miss the new car smell.

I leased a 2015 Ford Fusion in the fall/winter of 2014 and have had it for 3 years and it gave me no problems the entire time. I took it on a few trips and it was great! I just traded it in thinking I would try a foreign car to take advantage of the mileage that they advertise so I traded it in for a 2017 Kia Optima. Ive had this car for less than 2 months and it has given me nothing but trouble (electrical/engine related). Its been in the shop for 2 weeks now and I havent heard any updates from the service manager as to when itll be fixed, or what the problems are with it. Ive dealt with the roadside assistance, the service center, the corporate office and of course the dealership and Ive been sorely disappointed with every aspect of Kias customer service. Ive been treated like a number and told that if Im unsatisfied with the vehicle that I should wrap it around a tree and get something else. Im never purchasing from Kia again... I miss my Ford sooo much!!!

Ford no longer has a fuel sensor and therefore if the fuel composition changes the computer does not adjust and you will be stranded. We have had our 2016 Explorer towed 3 times as the computer is not able to adjust to fuel composition and will not start, until the dealer resets the computer. DO NOT purchase this 2016. It is Fraud. They sell as a flex fuel. This is a lie and FORD needs to be sued.

I bought a Ford Transit Connect 2014. Was in the shop 3 times for its Fourth transmission. I was told that they would give me one or 2 payments goodwill. I ask Ford if they would give me a discount on a new car. They said no so when I got the POS transit back I traded it in. Now they say since I traded the car in they will not give me the payments they had promised. What a loser company. I have decided to tap into my wifes Twitter account at a large company she works with over 7000 + employees so no one else gets scammed by Ford. Good luck with dealing with them.

I am embarrassed to say that I have continued to purchase Ford products through the years even though they have proven to be poorly manufactured. Well I have finally learned my lesson. Never again will I purchase a Ford vehicle. Some examples, Explorer 30,000 miles cracked engine block, Excursion 52,000 miles transmission failure, Expedition tailgate paint bubbling off (they all do), Raptor 50,000 miles garage kept. A hole rusted through the bed (common).Fords response to all of these defects Drop Dead. If you wish to experience the absolute worst imaginable customer service call (800) 392-3673. I honestly felt as though they were mentally challenged so I escalated the case first to Matt ** never replied then Phill badge # ** big zero then Brian badge # ** bigger zero and finally the head supervisor Rose ** whom I would best describe her as robotic nit wit unable to respond beyond cookie cutter prepared answers.As a small business owner I purchase multiple vehicles annually as well as personal vehicles so over the course of the last 35 years I have purchased more than 100 new vehicles. The majority of which were Fords. In 2017 alone F350 $50,000.00, A Expedition EL $70,000 and most recently a Raptor $70,000.00. So I hope Mr. Ford reads this and terminates each and every one of the inept, indifferent individuals at Ford who misrepresent themselves as a customer service department.

I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like Im not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.

Dealership at Arrow Ford places too much emphasis on maximizing their profit for maintenance services & replacement parts! During the purchasing phase this dealership will seek to recoup any prior sales incentives by increasing the prices on credit ratings offered. If you purchase outside Ford credit then you lose your sales buying incentives!

The truck is amazing. Great ride. Very smooth for a truck. Had it for 3 years and not one problem with anything. Ford f150 is a very dependable truck. It has lots of cab room a day. A very smooth ride. Easy to steer and to maneuver in traffic. Great visibility for a truck as well out all windows and mirrors.

Have had 4 door latches break on my 2013 Fiesta. 2 of them broke while the car was moving. Service guys at Southwest Ford were wonderful. But when they turned me over to customer service lead Amelia **, I tried to call her for 2 weeks to find out what they were going to do. Never did hear back from her. Finally one of the other flunkies called me back and was so rude and short that I could not even talk to her. Now just found out my case is closed without ever hearing from anyone. I volunteered to take any of their families for a drive in my piece of crap car, but no one accepted the offer. Wonder why. Cannot wait to pay this pathetic vehicle down enough to trade it in. Ford is the most disappointing company I have ever had to deal with and will never make that mistake again. Not that I really expect anyone from Ford to read this. Case **. Pathetic cars and customer service.

I was about to pull out of the Sheetz parking lot when the wheels suddenly fell off of my big old rusted pickup truck. It was 1979 brand Ford truck. I was really mad. So I packed a lip and walked home. Ill put a picture of how my truck looked before the incident.

WARNING: DO NOT PURCHASE A FORD!!! They do not back their product even when they have a known issue. Most $$$ car I have ever bought, 30K, only 2013, 50,000 miles now and sunroof wont even close. Car in service center before for running slow and same issue. Now needs a complete frame replacement?!?!?? Of course not in warranty or even the extended warranty I PURCHASED. Want me to pay $2600 to replace frame. I have not bent the frame or had a wreck! Garage kept car. Its obviously defective Ford part. I guess I will use an umbrella to keep the weather from my 3-week old. WILL NEVER BUY ANOTHER FORD OR AMERICAN MADE POS! Had 1 Toyota, 2 Nissans and 2 Hyundais and had NO problems. Paid much less, much older and got 200,000 plus miles on them. Only get the run around when you call customer care. Service manager gives you the number but customer care says manager has final say. Manager goes out of town before discussing decision with you. When you make original call, everything is always we cant look at it for at least one week, til you ask to talk to manager then it changes like magic. Sure I will drive around with sunroof open for a week until you can even look at it.

I wanted a Ford Edge for 8 years. Went through a terrible illness with husband that forced him to stop working. So when we finally could afford a vehicle I knew what I wanted. I love my Ford Edge and I think my husband does too. We have always had a bigger car. And the Edge is very roomy, extremely comfortable for traveling and have not had any problem. I also love the way it drives. My Edge has a lot of extras and I like the heated seats, reclining back seats, sunroof and color. Also, the only thing I dislike is the color of carpet. Its tan and thats too light. Darker carpet doesnt show any wear. But still, I will only buy Edges.

My vehicle lost power coming off one of the biggest bridge in rush hour. My family was with me in the car when it lost full power. We almost had a car slam into the back of us. The car has 41000 miles on the vehicle with a 65000 mile warranty. The car was in the shop for a complete overhaul on the transmission. This took over 30 days to repair. I received the vehicle back only to find out the issue was not resolved. I then returned with the vehicle to be repaired. They performed another overhaul on the transmission.The vehicle is still not fixed and this time it’s been almost 2 months. My ** case manager is Michelle **. Regional Customer Service Person. She told me the vehicle will not qualify for a buyback because I’m a secondary owner. I have to stay on top of this person consistently to find out the updates on the vehicle. This is a common issue with the Ford Edge vehicles. She can’t give me a time frame of when the vehicle will be returned or the status on the current issue. I have continued to make the payments on the vehicle. Michelle hasn’t made any attempt to accommodate me even after asking. This is my first Ford vehicle and I will tell you this was a mistake doing business with Ford.

My husband & I were Ford truck believers for many years until 2016! From our past experience, we expected our 2008 F450 diesel (with the 6.4L engine), would take us into retirement and beyond until the engine blew up this year, with just over 100,000 miles! $18455.66 later, and a lousy 2 year warranty on the new (same, defective engine), we found out that this engine is expected to fail around 100,000 miles making it the worst engine in the Ford truck line. (Our 1999 F350 is still on the road at 250,000+ miles!)I tried to contact Fords Customer Service (which is really their Customer Dis-service as the one answering the phone only has a first name and no boss to appeal to). My expectation was to get a reasonable 10 year / 100,000 mile warranty on the new engine instead of a crappy 2 year warranty (which is equivalent to a 30,000 mile warranty). The mechanics told us they could bulletproof the replacement engine, after the 2 year warranty expired, for about $8000! My question is, why isnt the replacement engine bulletproofed already? What was once a great company with integrity has been replaced by fraud and failure. I am embarrassed to be driving a Ford after my humble retirement account has been robbed of $20,000.

I purchased a New 2017 F250 Lariat in June of 2017. IT IS A LEMON! I went through 5 trips for repairs with no success. The vehicle drifts to the right among other things. I went through arbitration with the BBB. This was forced do to signing an agreement to arbitrate when I bought the truck. The arbitrator found the truck to be unsafe but allowed Ford one more chance to repair (another month) with the same results, UNSAFE. I was then awarded a buy back. With a substantial cost for 6200 miles accumulated. It has been nearly a month and Fords repurchase department is not responding, I am told any day now. Thirteen months of living with a $70,000 lemon and Ford acts like it is my fault. WARNING WARNING. Stay away from FORD. They dont care after they get your money.

Coil spring broke. No recall. Also, rust on all these models is rampant. Where is the recall on these coil springs?

I leased a Ford Fusion 2013 for my son and it had some damage to the front end. I took the car in to my body shop and completed the repairs. I turned in the vehicle on same day I picked up from the Body shop. Two weeks later Ford says I owe 1900 dollars for excess wear. I challenged their assertion by requesting to inspect the damage. Ford said that the car was not available for inspection. When I told them that I had it repaired prior to turning it in and would rather buy it than pay 2000.00 dollars they replied that its not an option but would give me credit for the repairs.My question to them was simple. Why could you give me credit for a repair that you claim I did not do. They are not able to answer this and honestly, Ill rely on my dealership statement that the outside company tries to collect as much as they can to validate their existence. I will pledge that Never again. I will never buy or lease a ford again. FYI, I have had a Windstar, Mountaineer, villager, Sable, MKZ, Mustang convertible, Explorer XLT, Explorer sport and Explore XLT again beside the Fusion. Be careful doing business with this company.

I bought a Ford Fiesta in October 2012. It was a 2013 model. At 7000 miles, my problems started. First, my transmission started to stick; my car was out of service for 9-10 days. A day or two later, it overheated, so I had to get it towed. After complaining to AutoNation, they were not forthcoming with a customer service number for me to call and complain. Finally, after emailing and calling around, I got the number to the corporate office customer service. They went to the dealership to make sure everything was being handled. I received a maintenance plan for my trouble. A few hundred miles later, my car overheated again. By this time, I moved to Orlando. I took my car into Greenway Ford. They had to order an oil cooler; it took Fri- Mon. So far, I have had this car in service for 15-16 days. So, I filed a complaint with BBB Auto Line. Consumer Affairs called and I told them what has been going on with this car and its not safe. I picked up my car from Greenway and attempted to drive to Miami. Halfway there, the warning light came on: ENGINE MALFUNCTION, SERVICE NOW! I was horrified. I pulled over and attempted to call Ford Consumer Affairs, with no luck. It went to voice mail and I left a message. I called Customer Service and they said they could not help me because my complaint is in Consumer Affairs. So, at this point, I have to take the car in to Metro Ford in the morning. God only knows whats wrong with that car.

On July 19, 2016 I went to Crest Lincoln at 36200 Van Dyke, Sterling Heights, MI to purchase a vehicle. I worked with salesman name ** on a new 2016 MKX so he brought me one and I bought the SUV. So on July 21, 2016 which is two day later I found out it is damage and repaired horrible so it was damage. So I took the SUV back to the dealer and spoke to ** so I could exchange and ** told, You purchased. Its over. There is nothing I or the dealer could do. I called Ford company and they offered to fix it but I dont want to fix. I want new one that is why I bought supposed to be new. So Ford refused to help. What a scam a $50,000 plus tax. I would never buy any domestic vehicles again. My friends and family we never buy Ford...

My 2003 Ford F150 burst into flames this morning around 1:30AM. It had been parked since 5:30 the night before. I cant believe it. The truck is gone. It also scorched the car next to it.

I have a 2006 Ford F-150. Right after starting the truck the drivers side air bag blew in my face. It was like a bomb. The airbag exploded with such great force causing chest bruising, and lacerations, and little burns all over my arms and face. The bag started smoking and burning little holes in it, filling my lungs with smoke. I never received a recall for this. I took my truck to ford service yesterday, and they are being really nice to me.

My 2019 F150 4X4 Supercrew has 1200 miles on it and was purchased July 1, 2018. The drivers side door makes a loud cracking noise when opened or closed. It started out of nowhere approx 2 days ago. I’ve only driven it about 15 times. I took it to the dealer, Pompano Ford, and 2 service techs and a body shop tech looked at. The 2 service techs said it might need to be lubricated, but the body shop tech said the black hinge was faulty and needed to be replaced. It’s difficult to tell if the noise is coming from the part of the hinge that’s connected to the door, or the part that is connected to the body. He said the door has to be taken off to replace it. I asked him if the door would be put back on the way it was new, he stated he couldn’t guarantee it would be exact, but may be slightly off after the repair. They did not have the part, but would contact me when the part arrived.

My 1995 Ford F-150 was at work and had been sitting for 3 hours and self ignited and burned to the ground. The fire inspector said it was the speed control switch. I dont Ford will do anything about it, but they knew about this problem. I am reading online that many of these trucks self ignite and burn. Thats the last Ford I will own!!

Updated on 02/18/2020: So I call Ford Customer service today, again and because I havent received any updates on my complaint I ask for Adriana **s supervisor to see if maybe I can get a ending in all this ridiculous and absurd case of malfunctioning Ford USB navigation update. So again nothing, I have to wait and see if this supervisor will respond....I will keep calling and posting because this is the only way that I may help others not to make the same mistake and purchase a navigation system update by using the USB that Ford is selling for 152 dollars.Updated on 02/12/2020: After I received an email from Ford customer service said that I need to call the Ford dealer director....after a month 1/2....I decided to call today again and I call 7 times asking for help....the last person that I talked to told me that I have to call 18009008458....navigation system customer support, so I spoke with Melanie, explain my problem and you are not going to believe this, she said that there is nothing she can do, that I have to call Ford customer service 18003923673...again. I call 7 times today....Sorry you have to call back so they can call us.... call us....I pay 154 for an update on my navigation system and 107 to fix the part that was damage by the USB that Ford send me and now there is no one who is responsible to all this and there is nothing that I can do to have my money back.Original Review: Im the owner of a Ford F150 and I was advised by a letter from Ford motor company that my navigation system needed an update and for me to be able to have it I have to purchase. Went to the website and after writing down the VIN number and the navigation system code I paid 175 dollars. After a fews day I received and USB with all the installed instructions. The truck need to be running and it will take around 60 minutes, so I sat and followed the instructions, after a few seconds my screen was white and said navigation system error and then the alarm of the truck went off and the radio. So I decided to call to the number that it was showing in the USB box. Customer support. I was talking to a person name Jasmin. Tried really because her background was a baby crying, so she put me on hold. Wait and wait. I decided to call my Ford dealership and explain the situation. The only solution it was for me to drove and get my battery. That resolve the sound problem, but my navigation system was white and showed a navigation error. So I decided to made an appointment to the following day which was Monday at 9am. Monday the only person who does fix this type of problem show up and say, I dont have time today, come back tomorrow, maybe tomorrow. maybe? So I need another appointment to Thursday at 8am. There I was listening to the manager talking to customer service. Doesnt she has a guarantee? Yes she has. Well let order the part. Part? I just need an update. As a result I have to paid another 107. The USB that I received from Ford motor company damaged my navigation system and a part needed to be replaced. I call Ford motor complaint department and explain all the situation, and after a month of calls and emails I received an email said this is the director phone number for you to call it. What I want, I want my money back thats all. There was nothing wrong with my pickup before all this update thing. Did I got my update. I dont think so no.

Purchased a 2018 Mustang GT. 6 speed, manual. I noticed transmission failure about 6,000 to 7000 miles. Took it to two different Ford dealers because the first Ford dealer tried to charge me. The second Ford dealer did the work and did it under warranty but advised me but if it happened again it would be coming out of my pocket regardless of my warranties. Very nice car but warning you will be spending more money on it even though you have a warranty and it is a brand new car. Good luck.

I was driving my Ford Escort. When I turned onto Speedway road, a vehicle hit me and sent me spinning onto the side of the road, down the berm and stopping after hitting my head two times. My seat belt didnt lock and the airbags didnt deploy. This left me with a fractured neck (hangman neck fracture). The driver side window was broken and the back windshield was blown out. I ended up being transported by two ambulances to the University Hospital. After getting a brace on my neck, I was transported for the third time to a rehabilitation hospital. I was in the hospital for 15 days. I am still in the brace after 10 weeks and under the care of a neurologist and will be evaluated again next week.

I love my Ford Flex! My favorite feature is probably the built in jukebox where I can load songs from my CDs into the car and create my own permanent playlist. I also really appreciate the space in the car. We typically have two or three kids (including 2 booster seats) in the 2nd row and keep the 3rd row down for storage. The only negative about this car appears to be that it hates aftermarket parts. My husband maintains the vehicles and hes had horrible luck with parts from our local parts stores. As long as he uses factory parts (which cost a little more), the car doesnt reject the repairs. I will also say, that my car is a 2011 and it takes a while for the heated seats to warm up. Once theyre warm, its all good. Gas mileage is just ok, but its not horrible for such a big wagon in my opinion.

Since 1959, I have been a loyal Ford owner/customer. I worked as a mechanic and service manager for a Ford dealership back in the 60s for almost 10 years at which time I attended Ford Motor company classes in White Plains NY and have dealt with many of the factory representatives and corporate people. So I know a little about Ford. Back then and beyond for quite a number of years, Ford Motor company promoted consumer satisfaction as one of their major concerns. As of late, I cannot state that any longer.Fords quality control has diminished to a low I could have never expected, not only with the manufacture of their automobiles but also the arrogance, disrespect and sheer lack of concern for the consumer. We all are aware of the fact that mechanical things can inherit defects from time to time and some are not the fault of Ford Motor Company like the Takata air bag debacle. It is extremely difficult to remedy a situation as large as this and this is where customer service comes in but Ford has a problem with customer service. They are poorly educated in the field, have no power to get anything done or render any assistance for your concern. Instead, they become frustrated and arrogant and leave you stranded and helpless directing you to take it up with your dealership of which if that were acceptable I would not be calling Ford Motor Company.Among many recent scenarios that have taken place with Ford in the last few years, including a 2011 Mustang with transmission problems that could not be repaired by the dealership that being Dana Lincoln Mercury of Staten Island NY or the so called engineers that came to check the car, I finally had to lemon law it and had Ford take it back after 8 months. The lawyer that handled my case was great at no cost to me, Ford customer service, horrible. After that was settled, I made the mistake of purchasing a 2012 Mustang from the same dealer, Dana Lincoln Mercury of Staten Island NY. Same lack of concern from Ford over a problem with dash gauge clear plastic that was delaminating and blurring vision of gauges and radio. Ford Motor company when contacted, told me it was my fault for using some form of chemical that caused it to delaminate even though it was delaminating from the inside of the clear plastic, not the outside. Then there was a problem with paint bubbling on the hood of the car. The skin of the hood is aluminum and the frame is made of steel. These two types of metal cannot touch without causing a chemical reaction which causes aluminum to oxidize causing the paint to bubble. Paint problems, if you check with Google, has been going on with Ford since the year 2006. You would be amazed at the depth of which this paint problem has gone on and not been exposed. Fords solution,Sorry cant help you. Its probably something you have been using while washing the car. You cant repaint it, oxidation never stops once it starts. My fix, purchased a fiberglass hood for $1400.The latest situation is with my wifes 2007 Mustang with 21,000 miles on it and a DEFECTIVE TAKATA AIRBAG INFLATOR. Now I know its difficult to repair thousands upon thousands of cars and obtaining all of those parts from the manufacturer is almost impossible. We waited 2 years from the first recall letter and understood that it is important to recall the newer cars first. So we waited. Checking with the dealer from time to time. Finally we received a letter from Ford that our parts for the 2007 Mustang are now available, call your dealer. We did, set up an appointment, brought the car in just to be told that the parts are not in yet, even though Ford said they were. The service manager assured me that the part is now available and they would order the part and call when it came in. They never called and when I called them, they said they would have to order the part. Here we go round in circles. After 4 attempts with the dealership I contacted Ford Motor Company. It took 3 phone calls to get to a representative that understood my problem and only because I was able to understand him and he understood me. He contacted the dealership, Dana Lincoln Mercury and ordered the part needed for the 2007 Mustang. He also completed the task and made an appointment for me to have it done that coincided with the arrival of the part. I was shocked. Brought the car in on that day at 8 AM and was told that there is no stock on the part needed for my car. Went back home and called Ford Motor Company, tried to explain my problem, spoke to someone who spoke very bad broken English and could not help me at all. At that time I called back and spoke to someone else and asked to be escalated to a supervisor with no success. That customer service representative told me that I had no such recall on that car. The next representative said he would call the dealer, put me on hold and came back and said there were no service advisors available at the dealership to speak to. I said, there are 9 of them there, call back. After he got arrogant with me, I got him to call back. At the same time I called the dealer and spoke to a service advisor. The Ford representative came back on the line and told me again that he could not get to talk to a service advisor. I had to stop. The level of frustration was just too great. I later called Ford customer service again and requested a supervisor. I was told that one would contact me within 48 hours. At this time, I am awaiting their call. If I do not receive a call shortly, I am going to contact local news agencies and the pertinent Government agencies for assistance. Remembering what you have previously read and hopefully you have googled Ford bubbling paint be advised, Ford has made an all aluminum pickup truck this year. I dont know how theyre keeping the paint on it but I would investigate it further if you are thinking of buying one. Leasers have no problem, just give it back. I think thats why Ford quality control does not exist any longer. It doesnt have to. And by the way, I have found out that the dealership, Dana Lincoln Mercury of Staten Island NY, has no loaner cars available. It seems that they have become inundated with a large amount of transmission problems that have taxed them to the limit but you will never hear about that either. I will never purchase another Ford as long as I live even though I am a die hard Mustang lover. Very sad. You have been Advised.

I believe someone may have tried to break in my 2015 Explorer. I never realized that my door handle was plastic. All it took was a screwdriver to break it. Fortunately they were scared away. Otherwise they could have pried the lock and got into my vehicle. This handle is used on 2011 - 2017 models, part number 78218A14. This piece of plastic cost $68.50 plus tax. It is poorly made. They wanted a fortune to install it so we are taking it to a body shop who will install it for $30. Be aware that they change prices on you from one day to the next. We were quoted $68.50 on Friday and then on Tuesday they wanted $75. Ford used to be my favorite car manufacturer, but is not anymore. This vehicle has a lousy paint job that Ford would not stand behind, issues with the battery, and seat belt problems.

I own a 2011 Ford Edge with 60K miles. The entire SYNC system crashed, which has been an issue for FORD and this feature since they issued an extended warranty but not a recall. So therefore, since my warranty is outside about 2 months, Im stuck with a repair bill of over $1000 to which FORD will not even try to offset AT ALL. Totally unacceptable on a vehicle with such low mileage! Never had such an issue with TOYOTA. Shouldve stuck with them! FORD wants consumers to purchase their products yet they wont even back them! Its a shame. Theyve lost this customer for life. NEVER AGAIN.

Ford Flex SE 4dr Crossover 2013 car and I am experiencing for the 2nd time a door ajar issue. I fixed one door already and now a 2nd door is having the issue. Not a big problem but it triggers the alarm to go off randomly. And of course it goes off in the middle of the night 2 am, 5 am, its 3 nights in a row!!! I chatted with Ford and they took my feedback and ignored my issue. Online there are tons people experiencing this issue and Ford does not care or do a recall or fix it!!! WOW. Such terrible service. I have been a Ford driver for 30 years but this will be my last Ford!!!

Worst customer experience ever: 11000 km turbo caves in. 2 months later recalled. Brake hoses problem. 10 minute job, but waited 7 hours!! Paid vehicle off, and month later still waiting for NaTIS doc. Dont even bother calling, no help whatsoever, instead call is disconnected very conveniently. No, never Ford again!

I purchased a 2016 about 13 months ago. Paid a little over 17000 and now they offered me 9000 for trade in at the same location. Not to mention the cars stayed stalling out when you stop and the air is on. Its the worst car ever.

Despite everybody telling me not to buy a Ford, the 2016 Ford Explorer Sport fit my familys needs and we like the looks and performance of the vehicle so I bought one for my wife. On the way home from a day out celebrating Mothers Day with my family, the transmission went out on the freeway and we barely made it home. With only 4,000 miles on the vehicle, the transmission had to be replaced. In addition, the vehicle made a loud squeaking noise from the fans when you turn the car off, and the leather on the drivers seat is already starting to deform. The dealer fixed the transmission, but said there was nothing they could do about the seats or the fan squeak. They stated this was normal. I have owned a lot of cars in my life, and in no way is this normal.I then took the Explorer in for a routine oil change service, and the vehicle only had 5/32 left of tread on the tires. This seemed like very excessive wear for a brand new vehicle. A month or so later I took the vehicle back in to the dealer to have the tires looked at and they were down to 4/32. The dealer said that it was up to the tire manufacturer, and Hankook was only willing to prorate 25%. There is no way I should have to replace tires on a vehicle that is 1 year old with only 12K miles on it. Come to find out, Fords New Vehicle Warranty is also supposed to warranty the tires and should cover 60% of the cost. I called Ford Customer Relations and what a disaster they are. I went back and forth for with them for a month. They never called me back as they promised, and some of the reps were extremely rude.I finally get a supervisor who says that he worked it out with the dealership and that I will only need to pay $407.57 for new tires, and that Ford will take care of the rest. Not quite 60% but at this point, I just want to be done with this. I call the dealer and talk to the person I was told to ask for, and they know nothing about this. I have always tried to stay loyal to the domestic automakers, but I can see why people dont buy American cars. I understand stuff can happen to anything vehicle, but the service Ford has provided has been terrible. If they were great in handling these issues, I would be happy that at least the service was good and that they were taking care of their customer and standing behind their product. Clearly that is not the case and the stereotype about Ford poor quality and service is unfortunately true.

I bought a 2015 Mustang EcoBoost Premium Convertible from a Ford dealership. I was very happy with my purchase initially. A year later, 1 week before my warranty ended, I got A/C and seat heating/cooling issues. I took my vehicle to a Ford service and they were super helpful in the beginning. They told me all my issues were covered under the certified pre-owned warranty and they even gave me a rental for $2/day because I had premium vehicle benefits. They also said there was a nail in one of my tires and they would patch that up for $35 and the rest would be a $100 deductible. They put me on a Lyft for free and I got my rental from Enterprise. I only paid for insurance. It was too good to be true! The day my vehicle was supposed to be ready I got a call from the service center. They told me they fixed the A/C but the seat heating/cooling would be $750!!! When I asked why, they told me there was something syrupy in the electrical system under the car and a soda can probably exploded inside the vehicle! I swear to God thats what the guy said. Of course, this is completely BS. I mean I would have to clean the entire interior of the vehicle if something like that happened. There were no stains anywhere inside my vehicle and this guy had the audacity to suggest that a soda can EXPLODED in my vehicle and it magically only got in the electrical system under the seat. Needless to say, I was really pissed at this petty attempt to charge me an extra $750 and I contacted Ford customer service to deliver my complaint. They basically replied me with an automated message saying how they understand my frustration but they fully support the dealerships decision. Long story short, I am not saying never buy from Ford but just be aware that in their core they are a company that puts making money over their customer service and they will milk every penny out of you if they can. There are better car companies out there folks. I know that I will never ever buy a Ford again but if you do choose to risk your money you have been warned and its on you now.

I have owned my share of Ford cars and trucks since 1979. I used to believe they were the best and the quality was off the chart. However of lately, my past two 2017 Ford’s were not the Fords I have had in the past. The quality has gone from 10 to about a 7 at best. I have recently owned and still drive my 2017 Taurus and recently parted with my 2017 F250 Diesel pickup. The truck wasn’t as bad as the Taurus but there were minor things. The truck had starting issues, and the quality of products used was not up to par in my opinion. Mechanically it seemed to hold its own, I didn’t like how the computer limited its capabilities to be the truck it could actually be. As for the Taurus, it is a good mechanical sound driving vehicle as I expect from a Ford. However the body panels don’t line up, misaligned doors to 1/4 panels, the hood and trunk don’t fit correctly. I got a really good deal on it and didn’t take it to heart too much. But now after year 3.5 I am starting to notice rust sitting in the gutter of the trunk lid, that is unacceptable. There are a lot of people who drive Fords today or in the past because of my tenacity about them. However now not so much so. I recently bought my wife a Chrysler 300 Sedan, it is a nice well built car, I become more and more impressed with it over my beloved Fords. I have owned probably over 50 vehicles in my life time, mostly Ford’s and a few GMs. Dodge hasn’t been a player since the early 70’s. Now they are back on the map! I am impressed and GM has made their way back as well. Ford needs to tighten up again. I was looking forward to possibly buying The new Bronco, however, I am really looking at the Rams and Dodges right now... If we continue to have good fortune with the Chrysler it will motivate me to move away from the Ford line. Trust me I live and breathe Ford’s, my RV is The F53 RV Chassis with the V10, I love it! My late 90 and early 2000 Ford’s were much better, quality, craftsmanship and sheer engineering ingenuity. Just thought I would share. I have had at least one (1) Ford all my 45 years of driving. Not bad, but times have changed and so has Ford unfortunately. Breaks my heart. I hope they turn it around before it is too late, especially after dropping their automobiles. I plan on making a purchase in the next year, hoping to be my final purchase in my life time.

My paint is coming off on the passenger side next to the window. Its a 2017 Ford Escape. Ive only had it for 3 years. You would think the paint job would last longer than that. Im a very unhappy customer.

They added over 5,000 of optional fees onto my contract, changed the term on me, and lied about my apr saying it was 8 percent higher then it actually was to hide all these fees. The car rolls backwards, shakes, doesnt want to accelerate and more. Ford wont stand behind the customers because all they are focused on is capital. Eventually ford will end themselves with poor quality vehicles and exceptionally terrible service. Never in my life would I have thought a company would be capable of both. Get it together please. They will only let me get half my money back for a warranty I didnt ask for... This is a common thing for ford... I have over 15 people who I contacted that have had this exact incident happen to them.

I have a 2008 Ford Edge and have encountered the recording heating core failure problem. Ford has dealt with this issue with many customers but refuses to conduct a recall due to COST. I tried taking it for repair to Levittown Ford and Hempstead Ford with no luck. Shameful to not back their products.

We purchased a new ford ranger and from the start gearbox trouble, peter warren warwick farm in Sydney were very very bad at any service and could not return phone calls. But when you want to buy different story, shocking company. 4 times gearbox trouble, bolts falling out. We dont go off road at all, just city use. Ford head office in Melbourne just the same weak as piss, all talk no action once they get your money. No more fords for me in my life again. Rubbish ute and even worse service and just lies from them. No wonder the Australian government has stopped giving the managers more money for their pockets, taxpayers money!!!

I bought my Ford Five Hundred 10 years old with only 85,000 miles and am enjoying it. I wanted one when they first came out, so I was delighted when I saw this one at such a good deal. Its seat is a couple inches higher than other cars, so it is easier for me to get in and out of with my old knees, and the A/C works great, which is a must in Texas! Its an older car, so it doesnt have wi-fi technology. I might install wi-fi if I thought Id be keeping the car forever. And it has leather seats, which I really dont like -- too hot for Texas summers!

Backing out the driveway, I heard a loud snapping sound. I read about these problems before, so I pulled the car into the shop to have a look. I was thinking the spring never punctured the tire so I cut 2 inches off the coil to save the tire, and now upon further inspection, the other three springs have fractures in them so a replacement of all 4 struts and springs is a must now.

I bought a 2016 Limited Ford Explorer in November 2016, I was actually spoiling myself with a vehicle that wasnt 5+ years old. When purchasing from the dealership I had nothing but problems with the driving, had to take back multiple times as the alignment was very off. Turns out I was being sold the vehicles with tires that wouldnt pass inspection. So I just decided never to go to or use that dealership again. Now fast forward not even 4 years later. I was driving down the highway when suddenly I lose all power steering. I managed to get my vehicle back to my local Ford Dealer. I now need the entire steering rack replaced. That costs $2100 plus tax. This is ridiculous for a vehicle that is less than 5 years old. Called customer service and they say they will mark it as a case but until they have many of the same complaints or problems and Ford releases a statement there is nothing they can do about it.I am just so appalled at lack of concern Ford has shown that this young vehicle has this serious of a problem. This is defective and should not be blowing like this. Weve always been a Chevy family & took a chance on this vehicle, what a wrong decision I have made. I have never had to drop that kind of money on any vehicle, I drove my Chevy Trailblazer well past 200,000 miles before I had anything more than your wear & tear issues.I remember over a course of a summer I had to drop about $3000 overall for those wear & tear issues. Now I have no vehicle of my own to drive until this is repaired and I have to wait a few days for parts to be shipped. So what am I driving while I wait for mine to be fixed? Well I am driving my Dads old pickup, a 2005 Chevy Silverado. I had loved this vehicle up until now, and I am going to now look at getting rid of it because what other major problem is going to happen next. Plus I was lucky this time that no one got hurt, that I didnt get into or cause an accident when I suddenly lost steering control on a highway of 65 mph.

We purchased a Ford Focus in 2013. Shortly after purchasing this car we started having transmission issues, had the clutch replaced and several other things done. We had to have the pcm/tcm reprogrammed a few times and have had a new one installed. Waiting on seals to be replaced. For the 3 years we have owned this car we have made numerous complaints to Ford and even called the corporate office for help, which does not come. We are unable to trade the car into anyone as it will not be paid off because of the transmission trouble. I just drove it for the first time since we have had the TCM replaced and I have to say this car is dangerous!Something needs to be done about this before I or my husband is killed because the car will not move. Stuttering or shuddering or whatever Ford calls it is wrong! We have been told that at least 35,000 customers are waiting for the same part!!! What is Ford going to do? This is by far the worst car we have ever owned!!! Ford needs to man up and take these cars back or pay them off so new cars can be purchased.

The transmission on my daughters 2008 Ford Fusion AWD was diagnosed as bad with 85k on it which required a new one (the internal part was not serviceable) to be installed at a cost approx $5k (she was away at college and all contact with the service dept was via phone). The PTU (the mechanism that transfers the power to the back wheels) was removed from the bad trans and installed on the new one, but the dealership failed to replace $20 worth of seals that Fords service manual requires done when any time the PTU is removed. Now a leak from these internal seals has appeared. To repair the leak, almost the entire front right of the transaxle must be removed which accounts for 90% of the cost due to the 6 hours labor. If the job was done right, when the trans was out of the car, and the PTU was on the bench, labor would have been nearly nothing (I would have paid the nominal amount if asked). The dealership will do nothing saying It didnt leak before and most troubling the Ford Customer Service Dept will not do anything either saying its a dealership workmanship problem and they have no ability to force them to do anything they dont want to do although its their blue oval outside. Thanks for listening, where do I go next (If any)?

I just traded my 2013 Edge to get the new and improved 2015 Edge... Have the EcoBoost 4 cylinder in both and the 2015 improvement on the motor is great but the rest I am not impressed. It came with the cheap mats Ford installs and so I ordered the all weather mats for another 95.00 only to find the driver mat doesnt even go up under the pedals where most of the crud falls off... Whats up with that Ford. I sure some DS blamed his accident on a pedal catching on the mat. Next the driver seat is terrible uncomfortable with the seat portion bolster way higher than the seat so I carry my weight on the outside of my thighs. I am not a huge guy at 5-9 190 either... Other complaint is they shrunk the controls behind the steering wheel and I find them more difficult to use. They are quieter inside but overall I wish I had my trade money back and still driving my 2013 Edge... Not really any improvement overall in my book. I will be looking for something else in a couple years for sure.

Safety Concerns with Ford Motor Company - 2/16/2013: As we merged on to Lakeville Highway, Petaluma, CA we began to accelerate and the vehicle revved but would not shift out of first gear. We contacted Ford Motor Company and the vehicle was towed to Henry Curtis Ford of Petaluma. My mother-in-law drove from Brentwood to Petaluma to pick up my husband, myself, and our dog. Sales manager William said he would reimburse her cost for gas and work on a rental if they determined Ford was liable for the vehicles issue.2/18/2013: Henry Curtis Ford contacted us stating the vehicle had a lot of codes they would need to weed through to determine what the issue was with the car (which is different than what the original receipt stated). Henry Curtis Ford said we could now have a rental vehicle and sent us to Enterprise. Enterprise rented us a Chevy Impala. 2/20/2013: Enterprise asked us to return the Impala and exchanged it for a Dodge Avenger. 2/21/2013: Henry Curtis Ford claimed the vehicle was fixed and could be picked up. Future Ford and Lincoln of Concord arranged to have the vehicle driven by Ford from Petaluma to Concord.2/22/2013: Per Future Ford of Concord, the vehicle would arrive at my work when I was off at 1:30pm so I should return the rental, which I did on my lunch break. Future Ford of Concord called to let me know the vehicle had an issue on the drive to Concord from Petaluma; it would not shift gears or accelerate. Future Ford of Concord picked me up and took me to Hertz to get a rental, a Mazda 3. I went to Future Ford to get my receipt from Henry Curtis Ford. The receipt basically said nothing was wrong with my car, no errors came up on tests, and it was returned. This is different than what my husband and I were told from the Service Advisor. I called Henry Curtis Ford and left a message for Joseph **. I spoke with the Service Advisor Andy ** at Concord Ford and asked his notes be thorough and include all communications with their technicians, any tests or maintenance performed, and documentation of our communications. I discussed my concerns with the Sales Manager William who appeared concerned about the situation. William assured me he would be able to reimburse Angela for the gas, but since she was not local, he would have to look into how.2/23/2013: Concord Ford detailed the Mazda 3 rental since it had a funny smell and Hertz is not open on Saturdays. 2/25/2013: I spoke with Andy ** at Future Ford to try and understand the issue and procedure to correct it. I called Ford Manufacturer and opened a claim. The claim was escalated and assigned to Leslie ** (866-631-3788, extension **, email: **). I spoke with Joe **, Service Advisor at Henry Curtis Ford, and advised him of how the receipt was written. He said he would fix it and send it back to us. 2/26/2013: I left a message for Leslie since I had not heard back. 2/27/2013: Leslie called me back on 2/27/2013 and stated a Ford script that they stand behind their warranty and asked if she could offer me a Service package to help with my trouble. I told her I was scared and I have never been in this sort of situation. I asked how long this may go on and she said she had no idea. 3/1/2013: I spoke with Andy ** at Future Ford. 3/4/2013: I went to Future Ford to check in on gas refund from 2/16/2013. William had not yet found a way to refund the gas, such as providing a gift card. William said he would have a check sent to Angela. 3/5/2013: I called Joseph ** at Henry Curtis Ford and asked if the receipt was updated or mailed. He said it had been updated and mailed but he would mail again since we did not receive. 3/6/2013: The Mazda 3 rental began to smell again, so I exchanged the vehicle for another option at Hertz, a Chevy Cruz. I contacted Ford and spoke with Leslie. I told her I was so upset and I wanted to drive my car and I was unhappy with the rentals. I pleaded to have my car fixed, replaced, or a buyback. She said she couldn’t fix it any sooner, so I said to go forward with the buyback. This conversation was really hard. I was literally to my breaking point, in tears, and she made me feel like I was asking a favor they couldnt fulfill. Leslie spoke down to me and said she couldnt control what they had at the rental agency and she could only file requests for buybacks, which could take up to 10 business days. Ford has the buyback starting on 3/7/13 and Leslie insisted multiple times in future conversations I requested it on the 7th. I didnt see a point in arguing, but I took notes and documented the 6th personally.3/8/2013: I spoke with Andy ** regarding parts and status. 3/14/2013: After another request had been made with Joseph ** for the receipt to be sent and it was not received (exact date of second request was not documented), I drove to Petaluma to get the receipt. The receipt was still not updated to the same information they had said over the phone; the only note that was added said the issue may be related to PCM. This was never mentioned to us during the time the car was in Petaluma; it was only something thought to be the issue after Ford in Concord had got the issue to occur in a picture they took and sent to a Ford technician, via their hotline. Rick **, Service Manager at Future Ford, calls to tell me they are still waiting on a part called the PCM, but it is on back order and they will not receive it in their factory until the 20th and have an emergency order to have it in expedited. I was in the Petaluma dealership and missed the call. I called Rick back upon leaving and left a message asking him to call me back. I called Leslie ** (assigned to my claim with Ford) and left a message. Upon getting home, Joseph **s receipt was received in the mail.3/18/2013: 30 days no vehicle, 8 business days into buyback request, and no follow up. I called Leslie ** and left a call back message. 3/19/2013: I went to Concord Ford, left a note for Rick ** to call me back, and spoke with William about the check for Angelas gas. He had her information and said he was still working on getting it made. I spoke with Andy **. 3/20/2013: I stayed home from work to focus on getting this resolved, 32 days in. I called Leslie and left another message. I went to Ford Manufacturer’s Customer Service to request my issue be addressed, escalated, or resolved. I spoke with a gentleman named Bruce who assured me I could get a call back from Leslie or her superior within 1 business day. Bruce was a very kind representative who conveyed a sincere tone and empathy. Leslie returned my call later in the afternoon. The conversation was really intense and it was clear she was irritated with me and felt she did not need to check in with me until she had more information. I dont even know how to write how this call made me feel. It was emotional and it impacted my judgment of Ford more than any of the issues I had with my car. I have never been made to feel as insignificant by a company as I was that day. There was no regard for my situation or remorse for them being the reason it was caused. Leslie was cold and uncooperative. End of the business day, Rick ** from Future Ford of Concord called to say they fixed the problem. I shared with him we are afraid of the vehicle and for our safety. I requested they leave the vehicle there since we will not risk driving it, or to tow it to our home. They said they would keep it there until they heard back from Leslie **.3/21/2013: I called Leslie and pleaded for an answer and she advised they had not returned a response and that the buyback request is dealt with behind the scenes and she will let me know when a decision is made. I asked why it was taking longer than the ten business days she stated and she said it can take longer in different situations. She said if I went through BBB, it would likely take 30 business days. She said she may hear back on Monday and she would call me then as she was out of the office on Friday and the weekend.3/25/2013: I called Leslie and left a message in the morning, a second in the afternoon, and called one last time in the evening, and she answered. She advised she did not have any additional information and would call me when she did. 3/27/2013: I called Leslie in the early afternoon. I received a callback in the early evening. Leslie said the buyback was declined and could not elaborate as to why. The response I was given after 15 business days was It did not meet your state’s Lemon Law requirements. Leslie ** offered to pay 1 months car payment for my inconvenience. She stated the check will be processed through the dealerships accounting department, which usually takes 10 business days.3/28/2013: Future Ford of Concord asked me to pick up my vehicle and they could not tow it as there would be an expense to Ford. 3/29/2013: I picked up our Fusion from Future Ford in Concord. My husband drove the car home. Prior to the issue, the vehicle seamlessly shifted through all the gears. Now you can feel a distinctive shift in gears from first gear through third. The vehicle now also has a rough idle as if it were under a slight load, similar to the air conditioner is running.3/30/2013: I went to Future Ford to ask Andy to update the receipt. The write up did not specify the issue is intermittent. Andy stated the car shifts hard since it is an adaptive transmission, which learns how you drive. This left me concerned on how they drove my vehicle when they put the 100 miles to test the replacement PCM. Angela received the check in the mail for the amount of $67.50. 3/31/2013 - 4/1/2013: The Fusion is in our driveway as we are afraid to drive it. I received a ticket in the mail addressed to my husband and me, stating we went through a tollbooth for the bay bridge on 3/20/2013 at 12:09pm without paying. The ticket said we owed a total of $29.00.4/2/2013: I went to Future Ford and asked to speak with the General Manager of all operations for the location. William said he was the General Manager of sales and could assist. I politely declined but gave him the copy of the ticket and waited 14 minutes for him to return. He tried to review the issue with me but I politely declined. He asked me to wait another moment. I waited for 2 minutes until he returned and brought me to the Service area to speak with a Service Manager. I politely declined and asked to speak with the General Manager of all operations for the location. Rick ** assisted me 2 minutes later. I advised Rick ** (General Manager of Future Auto Center of Concord) of my issues, concerns, and request for the buyback. We discussed the situation. He seemed to have a realistic understanding of my situation and advised he would attempt to bring the issue to the manufacturer’s attention again and contact me on 4/3/2013 to touch base or provide feedback. Rick also confirmed a check would be in the mail the following day for the Fast Trac ticket. I emailed Rick ** my letter for my buyback request, and the timeline (up-to-date timeline).4/3/2013: I received an email from Rick **: “Thanks for the information and sharing your concerns. I have spoken to our Ford Zone Manager for Fixed Operations and provided him your information. I have asked him to review the information and see if there is anything else that can be done. He has told me that he will be contacting you in the next 24 hours and will have the file reviewed, which may take a few days. If you could please shoot me an email when you hear from him, I would appreciate it.”4/3/2013: I received a call from Brian with Ford Motor Company who advised me of his meeting and conversation from Rick **. He stated he intended to escalate my situation and concerns with Ford Motor Company and request my file be reviewed again. He stated he would follow up no later than 3 business days. I replied to Rick **’s email: “Rick, Thank you for your follow-up email. I appreciate your involvement and pursuit of my concerns. Brian called after leaving the Concord Future Ford office and advised he would escalate my situation with Ford Motor Company. I should hear from Brian within the next 3 business days.” 4/4/2013: The Fusion is in our driveway as we are afraid to drive it.My husband and I were both excited and anxious to purchase a new car. The monetary commitment involved in this investment was daunting to us, so when making this decision, we naturally looked toward Ford, a company we have always trusted. Regrettably, the ensuing debacle we have become embroiled in to obtain a Lemon Law buyback has made us second guess the decision entirely. We feel it is apparent that there is a failure on the part of Ford to address this issue in a timely manner. According to the Lemon Law of California, part of the criteria to have the company buy back a vehicle is that the owner is unable to use the vehicle for 30 days due to an automotive problem that puts the owner’s safety at risk. This is exactly what has transpired, and yet we were denied by Ford Motor Company for the buyback request. As a result, we are now taking any and every action reasonable to obtain a buyback. Further, we have engaged in a grassroots campaign on Facebook, created fliers, and pursued other creative methods to inform the public of the poor treatment and problems we have endured by purchasing this particular Ford product.In order to rectify this negligence, please assist as follows (listed in order of preference): (1) get the buyback request approved; (2) exchange our current vehicle at no additional cost (unless the new vehicle is of a greater cost than the original overall cost including all taxes, fees, incentives, and cash down). We agree to honor the difference in mileage at a prorated price to ensure this costly imposition is resolved in the quickest, safest, and most satisfactory way. Thank you in advance for your help.

We have been loyal Ford automobile/truck owners for over 30 years. Bought a C-MAX in April 2013 based on Fords claim of 47 mpg hwy/47 mpg city. Then the truth came out and Ford said they were wrong. Ford was very nice and sent two checks totaling around $900 for their mpg mistake. Then there have been numerous recalls. We contacted the head of Fords Extended Service Plan department in September, 2014, to request an extension of the warranty to 100,000 at no cost to us. No answer back from Mr. Michael **. Sent another letter. Again, no response. Contacted Fords Customer Relation Center via email. Received a response back the same day. Fords CRC asked for clarification as to what the problem was and what we were asking for. I responded three times and never heard back. Sent two letters to William Ford, Jr., Mark Fields, and Frederiek Toney (President, Global Ford Customer Service Division). Guess what? NOT ONE PERSON RESPONDED.....again! Was really ticked off now so on January 12, 2015 I called the number that was in small print underneath the responder from CRCFMC. Another exercise in futility. Spoke with a Debra who advised us: Ford could not and would not extend the service contract. Because Ford had sent monetary compensation for the mpg disparity there was nothing else Ford was going to do. We had waited too long to request an extension (please remember we started this process four months before speaking with Debra). When I asked Debra why there was never any follow-up to my three replies to the CRC emailer, Debra said the 1 800 number is in Florida and the CRC emailer was probably in Michigan. Debra said that essentially there is no coordination between emailing Fords CRC and calling the 1800 number listed in the CRCs email. Isnt that a heck of a way to run a business?So we are done defending Ford when our friends ask us how our FixOrRepairDaily is. We are done buying any Ford, new or used. If we were to win a free car and it turned out to be a Ford we would donate it. In closing, we could have accepted a sorry, it isnt happening to our request of Ford, case over. But the non-response from anyone at Ford shows they could care less..... and now, we dont either.

I ended up trading in my 2013 Ford Escape and got a really good deal. I found the sales person to be honest, very approachable, and knowledgeable. I was informed of what the car would automatically come with and what would be an additional charge. I was given information about the various warranties both verbally and in writing. My mother is currently on hospice. The Elkins Ford Edge team was most accommodating. I am most pleased with my 2019 Ford Edge St.

The 2008 Ford Escape is the worst built car with many complaints. Ford is aware of this problem and does nothing. The engine in my 2008 Escape blew up. They knew this car was a problem for the consumer yet they refuse to help in any way. I will never buy another Ford. Consumer beware. The American people bailed out the car companies and they still cant make a decent car. The car is worthless without the engine.

This is about Lugoff Ford and what has happened with Ford Corporate. Low levels of integrity especially when faced with legal grey areas. Spot deliveries should be removed as they do nothing but help the dealer and put the potential owners in a precarious position if the unapproved financing falls through. A disabled veteran, who has never purchased a new truck finally decides to make the leap, a dealership who on the surface seems amazing to deal with. One spot delivery and failed financing deal two days later, and the honeymoon is short lived. Out of town and unable to review new documentation I requested the dealer to pick up its truck as financing had failed, it was their truck, and I couldnt give a yes or no until the paperwork was reviewed. Unfortunately for both parties, a drunk driver drove through my yard before my return, and broke the frame of this brand new truck. Putting on a wonderful front, attempting to help (at least on the surface), it seemed all was well. The insurance questioned who owned the truck, because documentation was never signed, and the fun began. On the verge of harassment the dealership went so far as to say they would drive to wherever I was located to get me to sign the documentation, because, in their eyes, why wouldnt I sign the documents I never had a chance to go over. They went so far as to say that the approving credit union knew the truck was wrecked, and that it was deemed OK. A quick phone call to a branch manager proved that the dealership was lying and never disclosed the accident, as a result, the credit union started that neither I or they had financial responsibility to the new truck. The dealer then took the stance that regardless, I owned the truck, and it was my responsibility, and I was on my own. Calls left unanswered, phone calls never returned, and a GM who wouldnt make contact, in stepped lawyers on both sides.  A month later and the issue is unresolved, the dealer refuses to be amicable, and now they have gone so far as to push my personally identifiable information to ANOTHER creditor, obtain an approval without my permission or signature, and expect me to make a payment on a truck I have yet to sign for by the 7th of January.As a disabled veteran, this is heartbreaking to be apart of, it has put me back in therapy. We have approached the VA and Prisma Health (my wifes place of employment) about publishing our story in their newsletter, as it obvious the only thing this dealer understands or respects is the bottom line. I will also be contacting, if approved, all local news outlets that are willing to listen, as this needs to be out in the open. I wonder how many lost customers this issue will cause? And for what? A truck? With so many Ford dealerships to choose from, Lugoff Ford (and by virtue the whole family of dealerships IE Lugoff Toyota, Carolina Dodge, etc.) needs to understand the repercussions of taking advantage of its disabled veterans and hospital workers.

I bought 2013 Vista car in Oct. 2015. 25,000 miles, it lasted 1 yr. One yr. later 10-20-2016 took Manteca Ford service, told me it needs a clutch. No car 6 days. Oct. 20 back in shop, Dec. 20, back in shop. March 16, back in shop. March 20 back in shop, they said throttle $100.00. March 22 back in the shop. March 28 back in the shop. Picked car up March 31 2017, told me needed a new battery. Didnt want them to put battery. This is the same problem, I had in Oct., Dec., March. Engine light came on while driving. Vehicle began making a thrashing type noise and losing speed. I had to drive home with my emergency lights on. Real slow. I will never buy a Ford car again. Service dept. dont know what theyre doing. Car was towed 2 times.

61000 Miles Transmission went out and of course is out of warranty. Never again will Buy a Ford Vehicle. Also too many recalls. A/C Problems had to change a/c compressor at 45000 Miles. Door Locks Problem.

February 5, 2014, I was sent to Ford in Olive Branch Mississippi to check out the 2014 Ford Fiesta. I was on the road the next day (the car was delivered from about 40 miles away in TN). Sunday on March 2nd I was pulling into the driveway and the engine malfunctioned and vibrated continually until the engine was shut off. I cranked it up and it was fine afterwards - I assumed it was a simple computer issue. March 4, 2014 - MY BIRTHDAY. I pick my daughter up from school and break down at a four way stop on the way home. ENGINE MALFUNCTION. Shut off engine immediately. Major vibration! Roadside assistance was attentive, but couldnt get to me until 6pm. By this time Ford could not tell me if I was able to get a rental car or anything until my car made it to the shop. All I wanted was an answer and a plan on getting my daughter to school the next day. I get a rental the next day, but not until about 10:30am and this is after calling all morning and being avoided. I was called to pick up my vehicle on Thursday afternoon and told that a code was ran showing problem with the throttle and the problem was WEATHER INDUCED. They reset the computer and gave me the car back. I knew this would be an issue.An hour after driving the car, it malfunctioned again, and once again would not accelerate or move more than a few inches. I was picked up and given a rental. I was not contacted throughout the weekend. I called Monday morning with no answer so I decided to go get some things out of my car. They told me they were just about to call me to let me know my car was ready and that they had replaced the entire throttle body. I was not happy about keeping a brand new car that already had a serious problem, but needed to catch up on all the errands. Today - Tuesday, March 11 I find myself BROKE DOWN AGAIN. I now have no rental, no car, and a booked vacation in 3 days. Happy spring break to me. I will never purchase a Ford again. Not to mention the miles put onto my car from the shop driving it as well as the gas that was not replaced.

My Ford Escort is an old car made in 1995 and I have drove it since 2002. It has worked well for me and is still going. I hope it continues for some time longer and it will be missed when it goes.

We purchased a low mileage former rental Explorer Limited Edition. The only improvement would have been a turbo engine. I love this vehicle. It is easy to drive, seats 7 when needed, and very comfortable. It has great sounds, lots of extra features and can still haul a few things when our one-ton truck is too big.

This morning I get a call from my daughter to say that while taking her kids to school, she had stopped briefly to put some gas in and, while fueling the station manager and several other people rushed to her vehicle with fire extinguishers. My daughter quickly got my grandkids out and, stepped away to let the guys do their job. Once the fire was out and things cooled down a bit. it was evident that the cause was from the exhaust swelling up due to heat and pressure of a clogged catalytic converter system. Thanks, EPA IDIOTS. You nearly burned my daughter and grandkids alive due to your stupidity. Ford should recall this whole damn line of vehicles (but wont) due to costs. I would not buy a Ford nor recommend one to anyone. Automotive mechanic-20+ years.

Five days after buying the 2015 Explorer, the remote keys wouldnt work, the tire sensors keep coming on and off and the HVAC goes either goes on or turns off no matter what the dials say. Took it back to dealer and they changed a module but problem still exists. First month we had the car, it was in the shop 19 days. Still isnt fixed and dealer says Ford wont and cant fix the problem. Spent over $30,000 for a car Im afraid will fall apart. Moral of this story --- DONT BUY A FORD.

I leased a 2017 Fusion Energi in late December. About three weeks ago, I found the battery completely dead. After jumping the vehicle, I took it to the dealership (521 miles on the vehicle). After numerous discussions with the dealership, as well as Ford Customer support, I have been told that the part is back ordered with no delivery date identified. In the meantime, I have to continue making the payments, etc. while I wait for a resolution. Ford has offered no options related to this situation other than to wait for the part which, as I state, has no delivery date associated with it. The customer service follow-through post purchase is nothing short of terrible. If you are considering purchasing a Ford product, I encourage you to reconsider. I know this is the last Ford product I will ever purchase.

On December of 2010, I had transmission problems and we then had it replaced at Gates Automotive 73 Marway Circle Rochester, NY 14624; phone 585-247-3844. Then in March of 2012, we received a recall notice stating that there is a recall on the torque converter. So now that we received the notice this month that there is an official recall, they are denying the claim because it does not have specifics of the torque converter being the case, but does indicate the same problems of having park, no forward or reverse on van. I had them replace the transmission not knowing Ford was recalling it at that time because of it being two years prior to any letter. Now because the receipt does not indicate that it was a torque converter, they will not honor the refund on this job. I had spoken with a couple of individuals from the 1-800-232-5952 customer relationship center and still no headway. The company did not pull the transmission apart because no one knew of a recall. I would have rather paid for a torque converter than a whole transmission.

I’ve owned F150 trucks for the last 20 years. They are usually the leader in design of different component upgrades from year to year. But I’m disappointed in them letting GMC beat them to the tailgate design they have. That’s one thing that’s really helpful in getting up inside the bed, that would almost cause me to switch but not likely. Tighten up Ford.

Friday, May 1, 2015 approximately 4:30 am - I woke up to someone pounding on my front door yelling, your truck is on fire! Sure enough, there it was engulfed in flames. The fire department arrived about 4:45 am and put it out. I parked it the previous night around 9:30 pm. Truck: 2001 Ford Lariat, crew cab. Thanks.

My husband and I were watching a movie in Virginia Beach and are from Atlanta so we were visiting, and the phone kept buzzing. We knew no one in Virginia had our number so we went outside and answered the call. It was the VA Fire Dept. THE TRUCK (Ford F150 2006) was on FIRE. Now we had been in the movie for 2 hours and add an additional 45 minutes walking in the mall. So the truck had sat for almost 3 hours. What a waste. Now were waiting on FORD to tell us whats next.

My 2015 Ford Taurus was not completely shutting off after I turned off my car. The car was staying in accessory mode. I took it in for service and they said they could not find anything wrong. They told me I had to replace the battery. Diagnosis was a bad cell. I bought this car as a certified pre-owned and they replaced the battery before I bought the vehicle, they put the lowest-priced battery in the car. The date stamp on the battery was 4/2017, and another sticker that said 3/36 meaning 3 years or 36,000 miles. I assumed that 3/36 was on the battery but apparently that is for the car warranty. Per Ford Customer Relations and the dealership, the date stamp means nothing and the battery would not be covered. Just keep this in mind if you experience this same problem. They offered me two different batteries, both were way overpriced compared to an auto parts store. You are better off saving a trip to the dealer and paying a deductible ($100.00 for me) and just go to your local auto parts store, get a battery that they will warranty!