I just bought a 2000 328I very beautiful car and the first day I drive the car the clutch pedal went to the floor. I checked the fluid and it was fine so I changed the clutch master cylinder and bled the system and it went back to a solid pedal. I cant select no gears when the car is running but when the car aint running I can put it in all the gears. If you know whats wrong with it please let me know what to do.

We bought a car two years ago from a local BMW dealer. Apparently, a class action had been filed for this particular car (a 2000 228CI) for sub-frame tearing. In their settlement, they only notified their first owners. This year, we ended up with sub-frame tearing. The cost of repair was $6000. We want this covered. They offered to cover $1000 if we promised to never sue them. We have signed nothing. We would like an attorney to contact us about the complaint and we would like to have the full cost of repairs covered as this is a safety issue. We have pictures and the original part. Sub-frame tearing? SUB-FRAME tearing? I had never even heard of this!

The husband and I both have BMWs. Mine is a 2010 and his is a 2011. After getting extremely crummy service at Fairfax BMW in Fairfax, VA, we decided to try Sterling BMW in Sterling, VA. Surely BMW doesnt hand out their Center of Excellence awards all willy-nilly-like, right? Well, apparently, they did in 2010. While there are many additional detailed points of their suckage, I will provide you the highlights:I took the 2010 in to get new tires. After spending $2000 on 4 new kicks mounted and balanced and alignment for the old girl, they wanted to charge us over $100 to fill the tires with Nitrogen. While I understand its a business, dont nickel and dime me when I just dropped $2000. After finally getting my car back, we drove it home. Traffic was a little rough that evening, so we werent going terribly fast. The next day, however, we noticed a major wobble. The vibration was so bad, the side mirrors were shaking. I got to work and felt like I had driven a jackhammer instead of my luxury car. I took it back in on Monday. They finally called on Tuesday, claiming it was two bad tires. Alright, fine.When we went to pick up my car, they couldnt find it. Let me repeat that. When I went to go rescue my car, they had misplaced it. It took the entire service department, a few of the sales guys and over an hour to find it. Immediately after picking it up, we magically had squeaky brakes that we had never had before. The sad thing is that Id rather listen to the brakes than to BMW Sterlings horrible excuses.During the same time, we had my husbands SUV in for several items that BMW Fairfax couldnt fix after repeated visits. These included brakes, slipping transmission, air conditioning and a rattle in the tailgate. They had the Bears car for over a week. They replaced the brakes and fixed the AC. They could not, however, recreate the slipping transmission and they said they could not hear the rattle, despite the fact that they let the technician drive our car home one night (Im still reeling at that one especially when they asked my husband if that would be okay and he said no)! Of course, we heard the rattle in the tailgate as soon as we left the dealership. Call us crazy, I guess.We changed from Audi over to BMW because of service issues. We had a 5 series and a Mini Cooper prior to getting our current cars. When we got these cars in San Francisco, we were in love with the cars and the dealership/service. At this point, we are about a millisecond away from switching to Mercedes. Apparently, our paltry two-car household matters not to the auto giant. Between the incompetence, attitude and just overall cheapness, I cant see spending another cent with BMW. Dare I say lemon? I dare.Ha! So we got a call from BMW USA. After playing phone tag for 3 weeks, the Rep rushed us through our side of what has happened. She kept saying she was sorry we felt that way anytime we mentioned how disappointed we were about the crummy service or the shoddy quality. When she asked what we wanted, DH mentioned we would love to be able to just settle things amicably without having to consult a lemon-law lawyer. She said that if that was what we wanted to do, go ahead. This doesnt bode well for their Customer Service. I will update with results.Update #2: We were promised a resolution within 3-5 business days. We are on the 4th business day and just got a call from BMW USA to tell us they dont have a resolution yet. Surprise, surprise. And, there is no update on when we will know something. We are not surprised one single bit, aside from the fact that they called at all. What do you want to bet that they will wait until we make our next payment in 6 days and then call to tell us they cant do anything?Update #3: My husband finally called and was told we would hear something early in the week during the week of 7/16. They are supposedly waiting to hear something from Fairfax BMW. Im not holding my breath.Another update: We were supposed to hear from Customer Service last week. Nada. DH called on Friday, 7/20, and asked for her extension. It rang and someone else answered. DH requested our rep and was asked what it was in regard to. He told her we are trying to give back our lemon. She said she would look up our case, looked up the information and surprise! She couldnt find anything. He asked then to get transferred to our reps phone and he left a message requesting a call back that day. Again, nothing. We got a call back from her today, 7/23. The phone didnt ring; we just got a voice mail. We called her back and havent heard a peep since then.We are giving her until tomorrow pm to get back with us and if we dont hear from her, we will be foregoing the niceties and proceeding directly past go to a lemon lawyer. In the midst of all this, other things have stopped working on the X5. The rear camera works occasionally, but it chooses when and where. The auto-telescoping steering wheel has stopped working. The transmission is still jerky. My opinion? Do not buy a BMW!

I purchased a 2013 328xi for my wife in June 2016. It came with 18 alloy wheels and brand-new Pirelli run-flat tires. After a few months, the rear passenger tire kept losing air. I took it in for inspection 8/23/17 and was told it was due to a cracked wheel. My wife never hit anything with that wheel that would cause such severe damage. The service rep said that she probably hit a pothole and that the run-flats dont provide enough cushion to protect the wheel. In other words, its a defect in the wheel/tire assembly (borne out by a class-action suit settled by BMW for cracked wheels on the Z4 in 2015). The solution offered by the service agent was to replace the wheel and tire for $1,035. I asked if BMW would take back the run-flats (with only 5700 miles) and replace with conventional tires so I wouldnt risk another wheel crack from a pothole. The answer was no.So I paid for a new wheel (discounted 50% by BMWNA after filing a complaint) and took the car to Discount Tire and bought 4 new Conti Extremes in trade for the run-flats at $30 each. Cost me $758. They inspected the right rear tire and saw no evidence of damage. There was also no evidence of impact to the wheel - just the hairline crack. BMW of San Diego could have done the right thing by replacing the defective wheel at no charge (the car is still under warranty), but instead tried to fleece me for the full cost of a new wheel and a tire that wasnt damaged. In fairness, the service manager, William **, made a good-faith effort to make this right. But the dealership and BMW didnt care. BTW, the car actually handles much better with the Continental Extreme Contacts, and the ride is much more comfortable. We just have to pray that she wont get a flat, because there aint no spare.

This is a complaint regarding lease termination inspection for BMW and outrageous payment that BMW charges for repair. I had an inspection for my BMW 528i on March 14, 2012 for the lease termination done by reps from Data Scan. For some reasons, the inspector refused to give me a repair cost after on-site inspection and suggested to call next day. He pointed 5 scratches on the body though. When I called next day, it turns out it was the phone number of BMW Financial Services. The representative told me over the phone that complete repair cost is $900.00.About a week later a got a statement from BMW Financial Services showing that my repair cost (5 scratches, from 2.5 to 10 long) is $2,700. I have a strong feeling that BMW running a scam, trying to punish customers who do not want to continue leasing from BMW. I paid my charges already but I want everyone who consider leasing BMW what they will face at the end of the lease termination.

I had a 2006 330i replaced all window regulators at $285.00 per window, replaced cly head assy. Steering angle sensor. Traded that P.O.S. In to BMW dealer for a 2010 X3. I have replaced all 4 window regulators and both rear regulators broke again today 9/19/2018 (no recall???). On this car, steering angle sensor for 4x4 light and brake light on $326.00. On airbag light came on took car to Roseville BMW for recall repair of passenger seat mat on 5/31/2018 they ordered part and said will call me when it comes in, and no one can sit in passenger seat until repaired, well, today is 9/19/2018 and they have not called me that the part is in yet!!! My 2006 X5 all 4 window regulators, steering angle sensor, oil dip stick tube, 1 door handle carrier assy, front driveline rubber joint, center support bearing assy, r/r airbag, L/Front drive shaft, (this is going out again), fuel sender w/ Pump, has blue smoke at idle, needs valve guide seals replaced at a cost of $10,000.00 to $12,000.00. I just read that BMW built aircraft engines. Thank god they stopped or planes would be dropping from the sky left and right. BMW is not the ultimate driving machine. They are the ultimate money sucking machine!!! I had a 1988 Buick Regal and never had to replace window regulators. So if you buy one of these P.O.S. I hope you have a healthy savings account. You will need it. BMW USA does not take care of their customers. I would never buy one again!!! BMW are the biggest junk cars ever built. I hope this helps people who are looking for an (ultimate money sucking machine!!!).

I have a 2014 BMW 750iL Xdrive. When I come to a slow stop the car starts jerking in the last few seconds before stopping. If I take my foot off of the brake without stepping on the gas, it will jerk again for a few seconds until it get a little speed. I say slow stop above because it does not jerk when I come to a faster stop. I usually drive in Comfort+ mode with the auto Start Stop engine engine turned off. I have taken the car in several times now and still have the problem, and they seem to not have a clue what could be causing this. Never had this issue with any other car I have ever driven! Can anyone HELP?

I owned a 2008 BMW 335i and experienced the same issue that is being recalled on the 2010- 012 models. I now own a CPO 2011 335i and the starting my car sounds as if the car hasnt been cranked in 2 months. While in park the engine is super loud and revs for no apparent reason. The dealerships are nothing but vacuums for money. After having a tire replaced for the 2008 at one dealership, the water pump failed less than 5 feet of the service garage door; but I was told this was normal and could happened. Please note that the car never had any warning signs of overheating or loss of a/c power or anything. This was $1200 to fix. The service manager was smug and uninterested in my concerns. His only offer was to allow me to leave my car on their premises and charge me a fair rate for renting a car. On the same 2008 model, I was driving on the expressway and out of the blue my car loses engine power and goes into safe mode. This was $800 to fix. I contacted BMW customer care and the rep couldve cared less, telling me I was out of warranty and nothing they could do about it. If this automaker cared anything for their customers they would deliver superior products and superior customer service. Unfortunately, this automaker fall short on both.

I chose BMW S3 because, although roomy enough for my family of five, it still feels more sporty than mini SUV. I love the sunroof, the leather seats, and other features that make it feel like a true luxury vehicle with great engineering. However, I dont like that maintenance and repair can be very costly. Also, the ride is a little jarring, and not as smooth as I would like. Nevertheless, I have really enjoyed driving my car. The control, and, road handling are amazing. The pick up is phenomenal, the steering is clean and tight, the ease and power of driving it make even boring tasks desirable. Its a great driving experience.

2012 X6. Has used oil since approximately 6 months after purchase. Smokes. Smells. Oil stains all around tail pipes on paint. Has used 6 quarts of oil in less than 5000 miles. Engine overheats. Engine shuts down to reduced power mode with no warning. Has been at Moses BMW essentially since Nov 2014. Replaced fuel pump, water pump, hoses, sensors, lines, injectors, battery, vacuum system, engine cover, engine partitions, you name it and still limping and smoking. RPMs even go down when I give it gas. This X6 as well as my previous one have given me nightmares since 2009. BMW and its authorized service are horrible. They are not reliable! They are dangerous! They are selling defective products that are dangerous and refuse to even talk to the people who they are obligated to under their warranties.

Im a BMW lover and now owner of a 328xi series. I wouldnt have ever thought that I would become a lover of BMW knowing my dream was to have a drop top four door Lexus. But once my husband brought me to your curious dealership to test drive one of your 3 series model, I was sold. The car drove like it knew me and the sales associate made my drive easier by informing me about the developed and smart function on the vehicle. I was impressed and sold. I went home cooking and buyer way into my husband heart to get that 328xi. I guess it worked because the next week I drove my new man home. I loved my car until after driving it for four months. I’ve been to the Oyster Bay Dealership three times due to the malfunction sign that continues to show up on my dash board. I drove around stopping female BMW owner wondering if the malfunction sign appears on their dash any time they place their bag down, and they informed me that it does occur. I was so disappointed to hear this. I went online and noticed that BMW is # 6, in the top driven car selected by woman at 60.31 percent. I was also shocked to see that too. I think BMW is a great car for woman considering its sex appeal and the smart and easy functions. But now I understand why this is true. The car insides arent accessible for woman. Women need car that is enjoyable on the inside. Many women also work, manage to take of our kids and would like to be sexy at the same time. Its very disappointing when you have everything you want except what you need. Women are go getter too and we are growing every day. If you do a survey within your company and ask the men to ask their wifes where they place their hand bags, Im sure they would say on the front seat. Women have grown to be great consumers in the world now. We like to buy what we like. Studies show that one legacy of this recession is that women become a majority of the work force for the first time in American history. This information should give you more insight on how important it is to please a woman, will do whatever it take to feel complete and to be happy. Im writing to you today not only to complain, but to express the inconvenience it is for me to drive from Canarsie in Brooklyn to Oyster Bay, Long Island about 3 times out of four months to correct this malfunction issue. I continually think each time I get in the car, if something is wrong and is this car safe to drive God forbids if an accident occurs. Im very understanding the first time but the third time, I was in tears because I started to believe I received a used car, not an off the showroom car. Please believe that it wasnt easy for me to write this letter because Im a woman of patience. But it’s not easy for a married woman with children that has three jobs then have to drop what Im doing or take off from work to drive nearly an hour away just to get this problem fixed. I understand that your job is to deliver a car that make sense, drive smoothly, have a sleet look, economy friendly and safe. I must say BMW has all of those qualities except the nice accessory for a womans hand bag, preferably a hook on the side that slide in or out that we can place our hand bags. I believe this will bring your company in first place on the charts where it belongs and make us women a little happier. Thank you.

I have a BMW 435i and just had to put it in the shop for drivetrain/engine malfunction for the 2nd time. This will, no doubt, be another $2k. BMWs are by far the most overrated, unreliable cars in the world. I am selling it as soon as it is fixed and getting a Toyota Tacoma. Cant wait to get a reliable car/brand.

My BMW is an X3. It is by far the best car I have had since my last X3. I needed to drive a Cadillac and ACURA to really appreciate the BMW. It drives smoothly and with power. It has great gadgets and a wonderful sound system. After five months, it appears to be getting between 24 & 25 MPG. The seat are really comfortable and there is pretty of room in the back. I looked at a Cadillac XT4 but my golf clubs wouldn’t fit - they do in the X3. The blue paint is beautiful. I really enjoy this car and feel very safe when I drive it.

BMW keyless engine continues to run when car is locked. BMW have not responded to emails, the local garage booked the car in to see if they could accommodate the mirror folding but said the engine issue was a known issue that BMW have decided not to do anything about. They were also unable to sort the mirror issue out telling me l should have brought another extra which would have made that possible?

BMW Serpa, in Newmarket, Ontario, Canada - has the most unprofessional service provider that are more oriented towards how much money they can get out of your pocket (Consumer) before they decide if they will provide you with WHAT GRADE of Service or if they will decide to provide you with a Car for your use while your BMW is in service. BMW Serpa has gone from being low class BMW service Center to the being Most Unprofessional and most horrible place to take your BMW for service or less even to buy your next BMW. They will wipe your feet if you are trying to Buy Your Next BMW, but the minute the funds have exchanged hands, you are in the Doom Land - They do not know you any more. Now only money will talk - if you spend more money at their service desk, then you will get a LOANER CAR - if your work is under the Warranty, then you will be told sorry we do not have any LOANER at this point but we will try our best to get you one very soon. WELL, THE SOON WILL NEVER COME!!!!!!!I bought my BMW X5 from BMW Serpa in Newmarket, Ontario and soon after the driving became kind of rough engine sound and driving experience. Well I called BMW Serpa and was asked to come-on in for service. Well I took my X5 in for service and filed the report with the Service of Engine running rough that was covered under the WARRANTY. First I was asked to pay $158 for Diagnostic check, which I did and asked for a Loaner Car - But was told they had none available at this point (DAY #1).After 2 days and ME Calling them to get update on my BMW, I was told that the Spark Plugs need to reset and they are good and X% running fine now. I picked up the BMW and drove home that late Evening (Day #3) - Well I do not what the hell BMW Serpa did, but the car did not run smooth and was giving the same engine trouble as before. The next morning (DAY # 4) I took my car back to BMW Serpa and filed the same complaint and report of Engine Running Rough, Still giving NO LOANER CAR. Next day (DAY # 5) I did not receive any call from BMW SERPA. (DAY # 6) I called BMW Serpa and request for the service department and was given the Voice Mail and so left a message for them to call me. Well No Calls were received. NOW I AM WITHOUT A CAR for 4 Days. Finally I went to BMW SERPA and spoke to the Owner of the events that took place and Unprofessional Approach of the Service Department of his BMW SERPA.Well, during my visit to BMW Serpa, the service agent said he was going to call me today and that my BMW X5 had some Engine problem and they need to order various engine parts to get them changed that will be done in 4 -5 days. They still did not have any Loaner car for me. WOW! By gods Grace I was called by the service agent and said to come and pick up the LOANER CAR the Next day (DAY # 7).Well the 5 days that was told for repair of my BMW X5 by BMW Serpa was really 14 days. And NO SIR, I did not get any update calls as stated by BMW CANADA (Service Promise to Customers). It was me who was calling BMW SERPA at all time to get update on my car. Well finally after had received NO CALLS from BMW Serpa for 4 days, I called them on Friday Early Afternoon and was told, OH! The papers just came from the service desk, and that they were about to call me as my BMW X5 was ready, but as they were putting the paperwork together, they will call me in few minutes. The few minutes really was few hours. I received call back from BMW SERPA at 17:30 hours and was asked to pick my BMW and it was all tested and ready to go. Well I picked my BMW next day and drove home.Well, the BMW X5 started with same engine trouble within 24 hours of bringing it home from BMW Serpa after having it repaired and tested by the BMW SERPA Service Department. I called the Service Department on Tuesday (DAY # 18) and was attended by Female Service Agent and said she will ask the other Service agent working with me to call me in One Hour. WELL, NO Sir! No calls were received and Next day I called back in the Morning and was asked for Voice Box. I refused and asked to be put on hold until the Service Agent was free to speak to me. After 18 minutes on Hold, he answered and took down my complaint and asked me to drive the BMW back to BMW SERPA, which I refused as it was not safe and asked to arrange Tow to bring the car to Service at BMW SERPA. At 12:16 hours the Tow truck arrived and I went with the Tow truck to BMW SERPA. On arrival, I spoke to the agent at the service desk and was told that I should wait for the service agent who was dealing with me and was on lunch at this point. Also instead to asking me to wait in the waiting area, was told to go for lunch and come back. Well I decided to just wait there as the time was 12:30 hours and I was told the agent will be back at 13:00 hours.At 13:25 hours I went back to the service agent and asked when the other agent was expected back from lunch and was told very soon. So after 30 minute later than what I was told, the agent arrived and at 13:47 hours he came to me and asked for my BMW KEY. At 14:25 hours he came back and said the fuel in the car was only good for 6 KM before empty, I said that was not true and took him to the car and after starting the car, showed him that the car showed still good for another 68KM before reserve (He was trying to put the engine trouble on lack of fuel in the car). Well at 14:38, the agent drove the car to the service line and spoke to the BMW service supervisor to look into the X5 and get it diagnostic tested. Again I was told in few minutes it will be all done and ready to go. This was at 14:55 hours. Finally at 15:45 hours I again approached the service desk and asked for any update was told, OH! I was about to come to you, the problem was in the spark plugs, and as they do not have all the required plugs the car will be ready the next day by late morning.NEXT DAY NOW - I waited for a call from BMW SERPA - But No calls - so as always I called them and again left a Message for them to call me back. No Call back and neither I have any transport at this point. So I called them back and again I demanded to be put on hold, until the service agent was ready to speak to me, In 7 minutes I was speaking to my service agent, who said - he had no idea what was going on, but will find out and get back to me in 10 minutes. Well this time he did call in 10 mins and told me now the spark plugs were okay, but the problem was still existing and that the team was working on the electrical system now, so I said it was all covered under the Warranty and he said YES it was and so I asked for a LOANER CAR and he said they had NO LOANER CAR and he cannot be sure as to when he will have a loaner for me. Also he was unsure as to how long it will take for my BMW X5 to be ready or what was going on.I was once again, left hanging with No CAR, No proper information, No Details on how long the fix will take and neither any words of professional courtesy of what will happen to all my work meetings and my transportation. I had changed from AUTOHAUS BMW to BMW SERPA about 8 months back after 9 years of being a BMW AUTOHAUS customer (Happy One), as the BMW SERPA was closer to my house. But I do regret going to BMW SERPA and am most disappointed in the level of service provided by this BMW SERPA in Newmarket, Ontario, CANADA. Be Smart and stay away from BMW SERPA. Unless you like giving away your money with NO Accountability at all with this service provider, BMW SERPA. Best to go to other BMW Dealer! BMW SERPA = UNPROFESSIONAL.

I bought a new 2013 BMW 328xi and at 17,000 kilometers I experienced shuddering when braking. Upon further inspection I was told my brake rotors were rusted grooved badly. Contacted my BMW dealer, and he promptly told me that brakes are not warranted, and it would cost $900 to replace them. There was very little wear on the pads or rotors - I questioned why I would replace them with BMW brakes, as the first set rusted out in only 17,000 kms???? And the new ones were NOT warrantied also!!!!!BMW head office in Germany emailed me that you must dry off your rotors after theyre wet!!!!!! My local service place laughed and said that that was almost impossible short of taking all the wheels off!!!!!! Normally car companies do not warrant brakes because they are considered a wear item, which makes sense, but mine were NOT worn! I replaced the rotors and pads with aftermarket ones that WERE warranted and would not rust! I am now taking BMW to court to get my $900 back. BMW were not even interested in finding out what conditions would cause the brakes on a $60,000 car would rust out before the FIRST oil change was even due. Please let me know if anyone else has had this problem.

2006 BMW 5501 - I purchased my car new from Santa Barbara, CA dealer in December 2006. I paid over $60,000. By the end of 2010, I noticed the paint on hood was fading and a white cloud began to appear. I took it to the dealer, who did not have any suggestions and thought it might be from car washes. But there was nothing they could do, it was not covered by the warranty. It got worse and spread to the roof of the car (but the sides and back look like brand new). I had another shop look at it. He said waxing would do me no good, that the car would have to be repainted and that the car was likely damaged when it was brought in on the boat. They probably repaired it and in doing so, had to repaint or touch up the paint, altering the original paint job and the clear coat finish. I have brought the paint condition to the dealer both in person and in writing, but I get the same answer - not warranted.In addition, the rubber around both my front and rear windshields has totally disintegrated. There is nothing left. I brought this to the attention of the dealer. I was told my car was out of warranty. Other BMW owners have told me they have experienced the same. This seems to be a common problem. You would think BMW could afford to use a higher quality rubber on their vehicles. I have had several issues with this car. A bad exhaust smoking problem, while my car was under warranty, which took months of complaint writing to the dealer as well as BMW North America to finally have them diagnose the problem and make the repair. I love driving the car and the BMW look, but I am so disappointed with the quality and the service of BMW. For the amount of money they charge and the advertisements regarding ultimate driving machine, you would think they would do better in the customer relationship department and stand behind their product.

Driving on major road and car suddenly dies with warning that drive train malfunctioned. Car would not restart blocked a lane of traffic, feared being hit from behind since on major roadway. Car had to be towed cannot put in neutral to pull off roadway. Thank goodness police office was able to park behind and flashlights until tow truck arrived. Disappointed in 2014 BMW 328i.

Firstly, I must state that I have driven BMW for over 20 years til July 2016. Let me start by saying I am a professional taxi driver. I do mainly corporate work. I have tried to build up a nice little business for myself. My mantra was that I provided reliable service in a good, clean car, at reasonable rates. When I went into this business I looked at all the makes and models of cars that would be suitable to deliver the type of service that I was trying to achieve. I ultimately settled on the BMW 520D (The ultimate driving machine or so their marketing team would have you believe). My plan was buy the car in England 2 years old, keep it for 3 to 4 years, writing the depreciation off against my tax liability. The year is 2009. I have built up my business and was going from strength to strength. At this stage I am on my second 520D car as a taxi.I go to Joe Duffy motors BMW Finglas to get a service, as I am due my NCT the next morning in Fonthill. I go for my NCT and the car fails, due to too much oil in the car. Irate, I phone BMW Finglas and I am put through to the Master Mechanic. The gentleman does not have the greatest of English, but after 20 minutes he finally grasps what I am saying and tells me to drop straight over with the car and he would remedy the matter, as it is a simple process to drain a little oil out of the car. While I am still on the phone, the service manager comes on the line and in no uncertain terms tells me I must have put the oil in myself. The said Service Manager then demands that I pay for keeping the Master mechanic on the phone. I laughed at this, and I never went back to Joe Duffy Motors Finglas. After getting this sorted myself by a good garage the car drives very well, with me only having to replace the gearbox, the clutch and cooling system.We now skip forward to 2013. In August 2013 I purchased a 2011 BMW 520D. 2-year-old 50k miles on the clock. Full service history. Service pack and BMW warranty. Beautiful machine. Great drive. Smooth driving experience. The first thing I noticed is that every time I wash my car the headlights blow. This is covered under warranty so no cost to me but I am later informed by BMW that if I keep blowing bulbs they would not be replacing them on an ongoing basis (I ask is this normal to happen, no one can answer but also no one investigates the cause. I will have to replace the bulbs every 2 weeks for the life of the car. This mystery is solved in 2016.) Then January 2014 it all changed. Timing chain went. BMW replaced no charge (car off the road for 6 weeks). Then, oil leak was ongoing for 6 months. BMW said that it was not a leak. It was the engine bedding in. (I was back in touch with BMW every week and down to the garage most weeks and was always told that the leak was fixed) that it was a different leak each time??? It took 6 months to sort the oil leak out. Then 2 weeks later, coolant leak. 2 water pumps and 2 radiators later (I paid for 1 of each then I was told they were faulty). It takes over 1 month to sort the coolant leak issue. Then, diesel leak. In fairness I brought the car down and it was repaired first time. No further leak. Then, timing chain went again. BMW replaced no charge (car off the road for 4 weeks. They are getting quicker. Must be all the practice they have got from the F10 Model). I drive the car from the BMW garage in Naas and as I get to the Esso garage on the Naas road the oil light goes on. I purchase 3 liters of oil. I ring the garage screaming blue murder over this and I am informed by the service manager that it is grand as the engine holds 6 liters and not to worry about it as they had put the correct amount of oil into the car. Oil leak again for 2 months down every week and every week I am told the oil leak is fixed and that each oil leak from then on is a new oil leak. Now we move forward to November 2015. Guess what??? Timing chain goes again. I contact BMW and the car is towed down to the garage. Now the service manager informs me that he has recommended to BMW that they replace the engine to which BMW say NO WAY. BMW look for the work sheet to compare what had been fixed the last 2 times. BMW fix the timing chain no charge to myself (I am off the road for 3 weeks).The ultimate driving machine is back on the road but for how long? I wont be holding my breath. 1 month goes by after the timing chain has been replaced. Now a new problem has arisen. The crank bends, or so I am led to believe, and the bearing disintegrates inside the engine. Back to BMW with the car (oh the joys of driving the ultimate driving machine). I pay 5k to have the car repaired. I get in the car and as I am driving up the Naas road I try to check the oil reading in the car. Its not working??? The windscreen washer is not working??? The bonnet is not sitting right on the car??? There are scratches on the drivers side wing where some village idiot in BMW has leaned on the car looking into the engine and his zipper has scratched the wing (I have pictures of same). I contact the garage and they say I have to bring it back to replace the sensor in the sump no charge.Then I find the heating on the drivers side is not working. BMW said that they did not do anything to the heating (strange that). I have asked BMW for a list of all the parts that have been replaced in my car since I bought it. I am still waiting as details of anything that was repaired under warranty, I am not privy to. The service manager informs me that there is something peculiar with the mileage of my car but stops short of saying the car was clocked. I went back to the garage I bought the car from and I informed him of what had been said and what I felt had been implied. He goes to see Conlans and was told that I misunderstood what they had said to me and what they meant was that I did very high mileage.Does that mean the car is not fit for purpose and BMW the ultimate driving machine is only good for short trips to the shops and not able to cope with long distance driving??? If the car was clocked, then it would have shown up in the BMW service history. My car is serviced every 22k kilometers. If a light comes up on the dash its straight in to be repaired. I still say when the car is running, it is a pleasure to drive. It is now February 2016. The coolant leak is back. The heating on the drivers side does not work. The bonnet is not on right, but I am sure Conlans will remedy this. My insurance company will not transfer my policy onto another car if my own one breaks down again, as I have done so too many times in the last year. My policy is renewed in May. The breakdown service I use has informed me that if I breakdown again before May I will have to pay for towing, as I have exceeded the amount of tows in a year.Coolant leak fixed in June 2016, oh the joy of driving a performance machine. I have never had more than 3 months trouble free driving. At the start of July I had to replace the headlight unit with the module at a cost of 1280.00 (this solves the mystery of the blown bulbs). It is now the middle of July 2016. I am now broken down again on the Howth Road at 12:20 am. The tow truck I have been told will take almost 3 hours to get to me. Finally have the piece of ** car on the back of the tow truck. Did you know that if the engine is not started, the car cannot be simply put into neutral. No this is a BMW one of the finest motoring vehicles on the road today and because of this you have to jack up the car, remove the bottom cover off the engine and release the drive shaft. WHO IN GODS NAME THINKS THIS ** UP???As it turns out, the engine is seized. Overheating??? Lack of coolant. Checked the coolant levels they are fine??? Lubrication either too much or lack of? Oil levels are ideal and before I am asked it is the correct oil recommended by BMW themselves? Mis-assembled? I would have to check with BMW over that wouldnt I? But like asking a burglar did he rob me??? What do you think the answer will be? I have lost numerous accounts due to the fact that I am now seen as unreliable. I am at my wits end. I have tried to be reasonable and polite with both the garages and BMW Ireland but I now firmly believe nice guys only finish the race if they push the BMW car over the line. I have tried not to put my emotions or feelings in this letter. I have tried to just state the facts as I see them. I know I cannot face another year of dealing with this poor service and bad treatment from both parties.I contacted BMW Ireland and had no joy or assistance in any of these matters. I thought I was buying a premium car to service the executive clientele in the corporate sector, how wrong I was? It would have been better to have bought a 10 year old Skoda for a third of the price. At least then I would have been able to keep working. My mileage in kilometers is 315,000. I have calculated that over the last 3 years I have been off the road on average for 1 week per month. I can only assume that whoever is reading this letter, is wondering why I keep going back to Conlans BMW if I have had so much trouble with their work over the last few years. Well here is the answer. I have to keep going back to them as they did the original work and to protect the warranty on the work that has been carried out by them on either BMWs behalf or for work that I have had to pay for.I have asked, on numerous occasions, if I can bring my car to another garage to be repaired and I am told yes you can but you will have to pay for the work to be done even though I have paid through the nose for the work that has been done so far. I have driven BMW cars for the last ten years and I always said that they were the best driving machines in the world. I cannot, in all honesty, say that anymore and who can really blame me? I feel that BMW do not give a fiddlers about customer service and could not care less that their vehicle is a piece of crap. I have now bought an Audi A6 in the hope that it is better than the 520D piece of **. You may have gathered by my letter I harbor a certain amount of bitterness towards BMW and their lack of customer service that I feel has been shown to me. I am now going to setup a twitter account to highlight just how badly BMW treat their customers.

2010 328i Horrible Car - Bought a BMW 2010 M package, the whole 9 yards. 700 miles - Driver side head light fails. 3,800 miles - Transmission jerks (needs update). 5,600 miles - USB stops working and needs replaced. 10,900 miles - Front rotors are warped and needs new rotors and pads. 21,200 miles - iDrive fails (the screen goes red). 27,300 miles - Rear left driver side malfunction on tail light (LEDs failed). 27,900 miles - Loud clicking at idle (alternator failed and was replaced). 28,400 miles - Car would sound like a diesel (all injectors were replaced). Finally had enough, I traded the car in after all these issues.

I purchased a 2008 BMW 335i as a second owner. Then, I discovered after the purchase that the title was branded lemon--manufacturer buy-back. Carfax did not have the word lemon until two years later when the state of California required the word lemon be added. Regardless, the BMW was a buy-back at 4,000 miles because the fuel pump failed. Eight months later, the below recall was issued:VOLUNTARY RECALL: BMW High-Pressure Fuel Pump Voluntary Emissions Recall--models w/ N54.The upshot of this is that my car was branded a lemon due to manufacturing failure but none of the cars post recall were branded as such. BMW refuses to intervene on my behalf to the California DMV, to reserve the title branding; thus, leaving my car worth 25% less than comparable values for this particular model. While trying to trade it at a BMW dealership, they confirmed that it wasnt worth 60% of comparable values.Doesnt BMW USA have a responsibility to make this right? None of this would have been known by me had I not seen a Carfax with the updated lemon language and had I not tried to sell the car, now with 35K miles on it. Please help me. BMW has flatly said that there is no recourse for me.

I have a very big disappointment with the way your services are rendered with regards to availability of Parts. Anyone who purchases BMW expects no harassment and quick service from your company’s end. However this is my second instance that my car is hold in your service center for at least 25 days due to non-availability of part that is as common as a headlight.Last time car in service center was due to a manufacturing fault. Still had to wait for a period of not less than a month. Even this time if I have to wait for similar timeline for headlight replacement I don’t see any customer satisfaction or value for the amount spent. Point been please fix my car in a weeks’ time. If done so I will be very much obliged.Car was purchased from dealer- INFINITY CARS PVT LTD. When it was taken we were never warned about these shortfalls in your service center otherwise I would have never purchased your car and especially a new model. Also I will like to share my experience which is quite an unsatisfied one to not purchase any new model launched by BMW for at least 2 years till service centers start stocking at least the most popular parts.

We purchased a 2005 BMW X3 in 2007 to be my wifes car. It had 22,000 miles, not bad. While its styled nicely, also with ample room for an SUV and it handles nicely, it has been a mechanical nightmare. Its our first BMW and I assumed it would be reliable and be of high quality. WRONG. It was OK for a couple years of use, up to 35,000 miles, but since then, its been one expensive repair after another. Things that SHOULDNT break in a relatively low-mileage automobile. First, it was the liftshocks that raise the back tailgate. It would drop down on your head if you didnt keep one hand holding up while unloading groceries, etc. I was able to do that repair myself with new shocks. Next, it was the back passenger window mechanism in which a plastic piece along the ridebar broke. No one was messing with the window. There was no abuse, just my wife lowering the window to bring in air. Of course, the plastic piece is part of a whole motorized ridebar/lift assembly and in order to fix (only a dealer has the parts, btw) cost $575! Ridiculous. Next, a cracked intake manifold, along with several other parts (faulty PCV valve, breather hose, vent valve) that required replacement. Cost: $1,500! This last October, it was a leaky oil pan and oil filter housing, $450! Finally, about six months ago, four lights appeared on the dashboard, AWD, brakes, I forget the other two. Well, theyre all related to the same thing: a small motor beneath the drivers side undercarriage that distributes torque to the four tires independently, thus AWD. Great concept, BUT NOT IF THE GEARS INSIDE THE MOTOR WEAR OUT which is exactly what happened. The car had about 51,000 miles when this occurred. The motor is inside a housing about the size of a football. The motor cost $1,800, plus $1,200 labor, grand total of $3,000! The labor is high because numerous things have to be removed under the car to get at, and replace, the AWD motor. Well, we have to wait to get this last fixed, but I WILL NOT BUY ANOTHER BMW AGAIN, EVER!! I could understand one fluke, one faulty part, but this has become an awful financial burden for us. My Toyota, on the other hand, has 74,000 miles and never a problem! Only basic maintenance: oil, tires, brakes... So you figure it out, which is the better vehicle?

I purchased this BMW 2011 740 li for my wife 9/14 with $55k miles from BMW Murrieta. We have barely had this car two years and has been in the shop 75 days with over $23k paid in repairs. Problems began immediately after we purchased the car. BMW Murrieta told me this car had a thorough 180 point inspection, rear brakes were gone in 300 miles. I took it back and complained, BMW Murrieta warrantied the rear brakes and rotors. 58k Miles - noise in front end, diagnosed as thrust rod bushings, those were replaced. 59K miles, seat motors go out, replaced those. 60k miles - noise in the rear - cv joints went out, replace those. 61k miles, power steering pump starts leaking and making noise, belt tensioner fails as well. Replaced both as well as the accessory belt. 62k miles, check engine light comes on, fuel tank supply line / pressure sensor fails, replaced those, 68k miles, check engine light comes on - turbo low pressure, replaced, gaskets, collars and vacuum lines. 70k miles check engine light comes on, turbo low pressure - turbo failed, replaced turbos and pressure converters. All good for a while. 89k miles, check engine light comes on - fuel injectors fail, replaced all fuel injectors. 92k miles check engine light comes on - transmission leaks all over driveway and slipping. Replaced inner mechatronics seal, fluid, pan and seal. 102k miles check engine light comes on, car overheating - water pump fails, replace water pumps, coolest and various gaskets, seals. 103k miles check engine light comes on - vacuum lines on turbo fail again, also replaced valve cover, gaskets and more sensors. 103.5k miles, transmission cooler leaking, replace cooler and lines. Anyone who doesnt believe me, I have all the service records I would be happy to post.During all this time, BMW Murrieta never recommends that a factory inspector come look at the car for all the issues, BMW America never reaches out to us for any customer service (not sure if they would know this car was in the shop so much unless the dealer would have told them). I call BMW America to see if they can help us at all with all the issues on the car. They open a case to inspect service records, all the money we have spent on repairs at the shop, all the down time, etc. This gets escalated to a gentleman named Kurt ** - Executive Customer Care (the title actually sounds like they care, THEY DONT!!) Two weeks later they call me and tell me the BMW does not meet their criteria for any kind of help. He tells me they wont buy it back, I tell him I dont want or expect them to buy it back. I tell him, Im just hoping you would take a look at the service records, all the money I have spent repairing this car (over half of what I paid for it), take into consideration all the stress, frustration, down time, rental cars, etc. and see if you can help me in any way keep this thing on the road and out of the dealers mechanic bay. Maybe some help with a trade or maybe some kind of help with an extended warranty, he tells me they cannot do anything, the service records and time in the shop do not meet any of their criteria for help.I will never ever buy another BMW in my life. This car has been the biggest joke amongst friends and family. They all warned me not to buy a BMW, especially a used one, even if its a CPO or not, doesnt matter if you buy it from the dealer or not. Once you take the car, youre on your own. BMW will not help you with any issues you have. This BMW is the most unreliable car I have ever owned period. Ill stick to my Chevys, Fords and Hondas.

Disappointing policy concerning factory tires that are sold with a new vehicle. Dont get caught in this SCAM, there is no warranty, so same day you purchase your new vehicle, if tires start losing air and you find there is a puncture. Too bad, you get to purchase a new tire out of pocket. You then purchase a new tire, same brand and model and the dealer warrants the new tire for 1 year? Huh. No offer from dealership or from the national headquarters of any discount or compensation for your trouble and issue. What type of customer service is this?? This is my first BMW so starting off with a very sour taste of things to come from this experience.

BMW screwed me big times after returning my lease. I have received 10 weeks later a bill from BMW stating I owe them money but before my lease ran out 2 months before I went for inspection and did what they have told me to do but then I got the charge 10 weeks later when they have sold the car. $900 for 3 tires oil change $250 and etc... Just be careful when you lease a car from BMW unless you are stick around with that brand otherwise they will screw you over big times and also the dealer wont help you out after you turn it in... It is a shame.

I have bought a CPO BMW 2011 328i back in April 2013 at McKenna BMW in Norwalk, California. Since day one the sales advisor was unable to do a check list with me, a bad start. I had to go back three times and ask the service advisors on how to work my vehicle. Then, not even a month later I went back for the bottom trim on the back windshield that was coming loose. McKenna repaired the trim and not even a week later it came out again. I took it back a second time, repair it again and here we go, not even a week later the trim is loose. Finally, they got it right the third time around. Now, the trim is fix. Let’s move on to the brake light inside the car that came loose. The car went back to the dealership for that repair. Two week later I found a loose plastic in the bottom part of the passenger seat, so here we go again to the dealership. They got it fixed. Not even a month later I noise started to come out from the front of the vehicle every time I exited my drive way. I took it to McKenna three times and finally the foreman ** was able to identify there was actually a noise from the suspension. McKenna kept the car for more than a weeks without any follow ups with me. I would have to call to know an update and every time I was told they were unable to duplicate the noise. I told the foreman specifically on how to duplicate the noise, and they kept saying we can’t hear it. I called BMW of North America and a Field Technician came down to the dealership and check the vehicle and I was advice unable to duplicate. Keep in mind all of these problems in less than five months with my car. All McKenna had to say is “We cannot do anything about getting you into another car. We are sorry you are having problems; there is nothing we can do for you.” I have been talking to ** Executive Consumer Care from BMW of North America and all he has to say is “Keep the car. If we can find the noise before your 50k the warranty will fix it. But if not you are liable for the cost of repairs.”

I have a 2007 BMW 335i that I bought from a BMW dealer. The car is a CPO car. I have had a constant problem with the car burning oil. It uses about a quart of oil every 750 miles. I took the car into the dealer when I realized that there was indeed a problem. Their course of action was to do an oil study. What that meant was that I had to take it back to the dealer every time that the oil warning indicator went off, and that they would verify that the car had a problem. After many trips and quite a few hours sitting at The BMW Dealer, they did verify that the car was indeed using a lot of oil.On two occasions they kept the car for a few days to check it out. They said that they could find anything wrong with the car. I contacted BMW North America on their website, and they came back, telling me that 750 miles per quart was normal. Since then my CPO warranty has gone out, and I am stuck with this problem. On the plus side, the car is a lot of fun to drive. This has been a bad experience for me. I have had the car in the shop once since then. More problems, amounting to a $1,000.00 repair bill for what should have been minor things. I will never buy another BMW and cannot recommend them to anyone else. I also have a Lexus - five years old and ZERO problems. I would love to hear from anyone else that has had oil issues.

I currently have a 2008 BMW 335i 4-door sedan, and all of a sudden I am experiencing problems with my car. I currently have 58,000 miles on the car, and 2 months ago, took my car in for routine maintenance, and for an oil change. I was told there was a few recalls on my car, which the most important was, replacing the high pressure fuel pump. I havent experienced problems with the fuel pump, however, I was told by my service adviser, this needed to be taken care of. Needless to say, during that time, I received a class action lawsuit letter in the mail, to be a part of, which was Nyugen vs. BMW in Northern California, and put two and two together that BMW was addressing this issue to take care of the problem. Shortly after my high pressure fuel pump was replaced, I started noticing some leaking in my driveway, and automatically knew it was due to transmission fluid, and read all the issues this series was experiencing with leaking. I spoke to my service adviser at BMW of San Diego, and he said sometimes with the change of the fuel pump, there can be residual leaking caused from oil, and when I stated I thought it was transmission fluid, he said to keep a lookout and call him with any other severe leaking. A few weeks later, during the Christmas holiday weekend, I didnt drive my car for 4 days, and when I pulled out, it seemed that all my transmission fluid had leaked out. The puddle was huge. I immediately called my service adviser to schedule an appointment, and when I went in, my questions were very direct as to this model, on experiencing this issue, and he was very vague with his answers, but did recommend I trade this vehicle in, because repair costs are very expensive for this car outside of warranty. I felt like he wanted to tell me more, but wanted to protect himself and the company. So ultimately, I had the transmission oil pan sealed, which all in all was a $600 out of pocket fee. This was last week, on 1/4/2012.Today, 1/9/2012, 5 days after being serviced, on my way to work, I only drove 4 miles and my car overheated, causing the car to lose power and to be stranded on the side of the road. It started up fine. After waiting a few minutes, I drove about two miles before it happened again, and of course, shut the car off for fear it would blow a gasket, and called a tow truck to tow me back home. Im mortified of the thought of more expenses due to this car. This Thursday, Im most likely going to go back to BMW of San Diego, and find out I owe more money for another issue, this car is known for experiencing. Even though I havent given BMW of San Diego the chance to remedy this situation, I lost all faith in this car, and even afraid to drive out of town due to the fear that more issues will arise, and they definitely need to address this matter. A little more history is, I initially purchased a 2007 BMW 335i in Sacramento CA,and only had it one month, before the turbo blew out and the issues Ive been reading about the fuel pump happened. I turned in the car three times, and BMW took the lemon back, and refinanced me for a newer 2008 model to remedy the situation. Now, Im potentially dealing with the same problem all over again, and it petrifies me. Please help!

On 08th of September I collected brand new BMW X1 (my dream car), sDrive16d SE N47 2.0, GU64EVC from your dealership. The car is defective and the faults are: 1. Very stiff reverse gear (due to this now I am suffering from a tennis elbow on my left hand). 2. The In car sat nav system which cost me 890.00 (low volume mainly when driving in motorways & giving wrong directions). My TomTom sat nav, which I bought for 200.00 is about 5 years old and have much more features and options than the pricy in car sat nav (if I have known this I would not buy it). 3. The driver seat is too low & most uncomfortable car I have ever driven in my whole life. Every time I take a long drive I end up having severe back pains. (I am at a point that I can’t risk my health). I have to say, I am very disappointed & have lost my trust in BMW due to the entire experience. I have been told by service department that they cant find any fault with the car and they are not going to help me. Few more issues I would like to make you aware of the car, these glitches don’t occur continuously however do happen and truly frustrating: The radio/music stop functioning unexpectedly, Unable to use the Bluetooth, Sat nav disappear from the screen, Tire pressure warning light keep on appearing. It seem as I have to check the tire pressure every two weeks. How inconvenient is this.

I purchase a BMW X5 diesel in December 2014. Since then, I have been having problem. I took the vehicle to NJMVC inspection station in Edison, NJ. I failed for emissions. To date, I have spent $3200. I have replaced the oxygen sensors, the active tank, the catalytic converter and now the dealer is saying that I need to replace the passive tank. This vehicle seems to have a fault. I wrote to the Federal Trade Commission and even spoke with Rebecca Franks from BMW, NJ and the issue is still unresolved.

On Friday, July 12, 2013, the Eastern Shore of Maryland had torrential rain storms throughout the area. In Salisbury, Maryland, the City public works closed off streets promptly if they became flooded. On this date I drove my 2012 BMW 328I to the post office, and then to the bank to make some deposits. I traveled only over main thoroughfares that were being utilized by normal traffic. These streets were wet and had puddles of water encroaching on the streets as one would expect during torrential rain storms. While going from the post office to the bank the vehicle started missing, and an error message appeared which stated, Engine Malfunction Drive Moderately. All though the vehicle was running rough, I made my deposits and returned home and parked the car in our garage; believing that maybe the electronics got wet and they only needed to be dried out. The next Monday I started the car and it seemed to run better but the engine light and error message still were on. I then called the dealership in Annapolis, Maryland where I had purchased the vehicle approximately one (1) year ago and talked to a service representative about the problem.This service representative told me to bring the vehicle to Annapolis, which is about 90 miles from Salisbury. As there seemed to be a major problem with the engine I felt that they should pick up the vehicle as it was still under warranty with less than 10,000 miles usage. Finally, the Service Rep. told me to call BMW Road Service and have them trailer the car to Annapolis.The next Tuesday, a Service Technician from BMW Annapolis called me at about 9:00 AM and told me that there was water in the Air Filter and suggested that the filter and oil should be changed. I told him to go ahead as it was covered under warranty. He then stated that it was not covered under warranty and I inquired why as it was still in the warranty period since it had been driven less than 10,000 miles. After much discussion, I told him to go ahead and change these items, but I wanted a call from a management employee as I strongly felt it was a warranty problem. I also asked this technician how high the water would have to be to cause the problem he noted with the engine, and he stated, Up to the windows. Since he had the vehicle, I asked him if he saw any indication of a water line on the car, or even that the water had reached the floor boards. He responded in the negative, but stated that he was following his supervisor’s instructions.On the following Wednesday, the same Service Representative (with no call from the Supervisor), called and stated they changed the oil and air filter, but the engine light and the error message were still displayed. More investigation by the Service Representative showed that a rod had been bent and that it now needed a new $21,000.00 engine and by the way, it’s not covered under warranty. I was totally flabbergasted, as I could not believe that I driving a BMW during a rain storm would cause this kind of damage, and, that then it would not be covered under warranty. Please keep in mind I have been driving for over forty years with significant experience in similar rain storms, the BMW has less than 10,000 miles on it (has not even reached its first service period), and that BMW would even question whether or not the car had been in a flood when they had the vehicle there and there was absolutely no visual signs of flood damage.I again stated I wanted to talk to a manager regarding this problem and stated my complete disillusionment with BMW Annapolis on how they were handling this matter. This has been my third BMW over nearly 20 years (previous had 5 series BMWs), and I felt that as a luxury car organization they would stand behind there warranties and not treat their loyal customers in this manner.Finally, on this last Friday July 19, 2013, I got a call from the same Service Technician at 5:00 PM in the evening reiterating that he talked with his Supervisor, and that the engine needed to be replaced at a cost of $21,000 and that it would not be under warranty. I inquired why the Supervisor had not called me for over two (2) days when I specifically had requested this. Furthermore, I had been without a vehicle for well over a week, I am being told I need to spend $21,000 on a basically brand new BMW, and I don’t even get the courtesy of a phone call from a BMW Annapolis Service Supervisor.At 5:30 PM that evening I received an email (copy attached) from the Service Supervisor stating basically the same thing the Service Technician had said previously. I responded to the Supervisors email, and now I am writing you in a attempt to resolve this before it completely gets out of control. I have filed a claim with my insurance company, but feel strongly that this is a warranty issue, not an insurance problem. Even if it is covered, I will have to pay a deductable and the re-sale value of the car will be greatly reduced as it will be tagged as Flood Damage. Even though there is absolutely no evidence of the vehicle being in a flood, or for that matter in very deep water.As stated before, I have been a loyal BMW owner, driving in similar conditions as I experienced in this case, and have never been as disappointed as I am now with your company. I have many friends and associates that have BMWs and I have to say they are as flabbergasted as I am regarding this matter. I DO NOT think that this is the reputation that BMW would like to have in the public’s perception.

On or about 12/24/12, I was waiting at a red light when I heard a loud bang similar to a gunshot at which point the driver window of my 2012 BMW X3 spackled or spidered.

2007 BMW M6 - The fastest lemon on earth: I bought a used 2007 BMW M6 with 20,500 miles in January 2012 from Dave Walter BMW of Akron, Ohio. I drove from Detroit to pick the car up. Upon driving home to stop for gas (This car averages 10 mpg of premium, for your information.), my father noticed the BMW emblem was gone on the front. Needless to say, driving off the lot without a BMW emblem they blew off was very irritating, to say the least. But the dealership was surprised and said they will mail me one to put on. (By that, I mean I had to have a dealership put another one on because I broke the tiny plastic trying to squeeze it on the holes on my first attempt.) Prior to me receiving the new emblem was day two where while driving, a warning light came on that said passenger restraint warning. Now, I was very pissed. And just as this had happened while driving, the screen just went blank and would not turn on for the navigation or iDrive system. Now, the dealer was confused and said, We will see if we can get a dealer closer to you to handle this. Well, after a few days, they called saying I will need to bring it back to them in Akron, Ohio. I am now really pissed. Its winter, so I just tell them when the weather breaks, Ill get it to them. About a month later, I have a friend in Toledo drive the car back to them which results in no M6 for 2 weeks. They fix it, I get my car back. One day, thats right one day, after I got it back, the light returned! Great Job repairing that! So, I now just tell them to send a transport to my house and pick this pig up. Im not adding more miles and gas money, because you didnt fix it the first time. They agreed.Another few weeks passed, and I got the car back. Wouldnt you know it, they left me with 1/10th of a tank, despite promising to have it cleaned and full (I had over half a tank before they took it.). So I think Ok, the worst is over, right? Wrong! While driving home in July, the car literally died while driving and a light stated increased battery discharge. And my screen died, and I could not change gears! I got home, and now, I am not even on speaking terms with the dealership as I have been so pissed about how they handle everything. I had to jump the car (New battery was installed when I bought the car.) and drive it around to try to recharge it. This worked temporarily, and the light cleared. 3 days after the power dying issue, lo and behold! The passenger restraint light is back to its usually warning position. I have now made up my mind to sell this car asap as I fear the worst. 6 days after this and one day after putting it up for sale, driving home from work, theres a warning engine malfunction (reduced power). Thats right, its now 500 horses. I honestly was scared. Oh, and I forgot the trunk wouldnt open. You had to use a key, and the center consoles locking mechanism made it where you couldnt open the center console. I have since traded this car in, but I want it to be known that this story is 100% true and actually longer and more depressing. But this was my shorthand version of this POS. Dave Walter BMW of Akron, Ohio. It should be shut down! They do not deserve any business, and I assure you they did nothing to try to help me out in any way. Do not ever buy a BMW. Dont even take one, if its given to you, because the repair costs will break your bank account!

My BMW told me to check my coolant level and I decided to put in more coolant. To my greatest surprise, all the coolant I put in came running down from underneath the car. Im confuse and dont know what is the problem or my cost would be.

I have a 2003 BMW X5 purchased new from BMW Mississauga. As I live in Ontario, we do have some cold days. On several occasions during December and January, the two front doors were frozen and I could only enter the car through the passenger door on the drivers side. After driving the X5 into a warm garage, I was able to open the two front doors after some 45 minutes. I took the vehicle to BMW Mississauga to have the two door locks repaired and I was presented with a bill for $1,010.00. To be charged anything for a BMW defect is in itself somewhat unfair, however, to be charged over $1,000 is almost criminal.

In July 2011, I sent an email to the BMW dealer in Cairo complaining about my BMW 525i Chassis Number: CS28301. My BMW was bought in 2007, and only has 120,000 km, but I am already having problems with the radiator and water pump. It is quite frustrating and disappointing on my part because I expected my BMW to last longer. I had the impression that it is built out of high quality materials, and it will never go fault that fast. I have other basic cars; Verna, Tarcel and Vectra, the same age as the BMW and maybe even older with higher mileage (300,000 KM), but they are still in good shape and has not malfunctioned unlike my BMW.My email was promptly answered, and I was told that I have to shoulder the expenses for the repair because my vehicle is already out of warranty since December 17, 2008. I had a BMW AG warranty policy, which was two years unlimited mileage. Mr. Hassan ** apologized for the inconvenience caused, and the time I spent dealing with my car problem. However, he said that the vehicle and their parts, regardless of how well made or maintained, do not have an infinite life span, and eventually replacement costs must be borne by the customer. He added that based on the vehicle age and mileage, they cannot consider the fault as a manufacturing defect.I relied that I will repair the car; I will sell it, and buy a Mercedes or Japanese car. I told them that BMW will lose its customer because its an expensive car, but not a durable car. Finally, I said that I will not recommend BMW to anyone I know.Copies of the emails are available for inspection.

I purchased a brand new 2006 525i. It has been my dream car, and I was excited to make this new purchase. I have kept regular service and maintenance on this vehicle, and keep it in the garage at all times when I am at home. I have another car that I drive to work during the week, so the BMW is mainly used as my weekend vehicle. About four years later, I noticed the paint starting to wear on the hood. Then about three or four months after that, the paint on the roof of the car started to fade, and lastly the paint on the trunk of the car, noticed fading. I took it to Tom Williams and spoke with the service manager and the regional manager, who was scheduled to be in town that day. They took my vehicle to one of the service men, and he stated that it looked like soap may have been left on the car and that it could be buffed out. From there, they informed me to take it to their Collision Center to have it buffed out. The servicemen at the Collision Center told me that they could not buff it out and that it was a defect in the clear coat that was originally put on the car. I was given an 800 number from the servicemen at BMW, and from there, they told me that my vehicle was out of warranty. I took it to a few other local body shops, and they informed me of the same thing; that it was the clear coat that was poorly applied. The local serviceman asked me if I had the car shipped, and I answered yes. I special ordered this vehicle and had it shipped here to the U.S. He informed me that he had other customers who had the same complaint and that it may have been the salt water that caused the paint fade. He informed me that it was a water-borne clear coat that was initially put on the car, and that it was a poor type of paint that is not designed to last for the amount of money that consumers pay for this type of vehicle. This is my dream car, and it is very disappointing to know that I invested this much money in a vehicle to have to drive around with fading paint. I have a Toyota that I have had and driven for 15 years now, and the paint is still intact, and it puzzles me that and after five years the paint on my BMW is worn.

I bought a 2003 Dinan 525i used with ~60K on it. In the last 7 years Ive logged another 180K+ on it. While I have had to do repairs (I work on it myself) it is nothing out of the ordinary; tires, brakes, coolant system rebuild (pump, radiator, fan clutch, overflow tank and pulleys/belt), alternator, O2 sensors, vanos seals and intake rubber ducting, all gearbox fluids changed. It is all to be expected for a car of this age. I have no complaints as the car has served me well. Some interior trim has broken or weathered and has been replaced, and the sunroof tracks will get replaced this summer. I am getting it detailed to celebrate its 250K milestone. This car owes me nothing! It has served me well and I have no indication that its getting tired.

My first experience owning a 2009 BMW 535i: I recently took my vehicle to BMW of Columbus to have my in-tank electric fuel pump and a sensor repaired. I spent $1,254.00 to have it repaired. I picked up my car on Sept. 14, 2012. Shortly afterward, I was traveling north on I-185 and suddenly my check engine light came on. I began losing power and it started hesitating as well. It appears to be the same initial problem I had and thought it was fixed. Here I am now dropping my car off to a closed (late Friday evening) BMW dealer for repairs. I had plans to go on a vacation and now once again I cant go anywhere. I have never had this to happen to me. Its unbelievable! You dont expect this from a BMW. I hope they can get right the second time around and according to all the articles I have read (which I should have done my homework before I purchased it), 2009 BMW 535i are having a lot of fuel issues that should have been addressed and now as the consumer, I guess I have to suffer now. I think BMW needs to do more about the 535i fuel problems. I took my car in to BMW of Columbus. They initially diagnosed my car with the in-tank electric fuel pump and a sensor. I had that repaired for $1,254.00 and I was not happy with the bill because the 535I was notorious for having awful fuel problems. Shortly after I had it fixed, my car check engine light came back on and I had a sudden loss of power. And while this was happening, I am saying to myself this cannot be happening to me again. This was the second time I took my car to BMW of Columbus and it took them several days to find the problem. From my understanding, the 535Is injectors had a recall and they were checked and removed by a BMW tech, removed, refitted, scanned and possibly replaced but I am not sure. However, BMW of Columbus tech discovered that the last fuel injector closes to firewall of engine. One of the injectors bolt, which holds the injector down, was broken off into the engine block. The tech who performed it tried to cover it up by screwing an oversize bolt over the top of the broken bolt. The recall was done on Oct. 17, 2011 at 50,408 from center ID: 23055, but I purchased the car from Roswell Mitsubishi of Atlanta, Georgia at approximately 57,000. According to Stephane **, service consultant from BMW of Columbus, he stated that he spoke to the BMW dealer service manager from center ID: 23055, which performed N54 injector check (B131410). He claimed that if they did do it, the car should have malfunctioned before now. I got a chance to look at the area where the oversize bolt was, on the engine block. It was damaged all around the engine block with chips missing around it. This is the second week I am without my car and I have not heard from BMW customer service specialist Jodi. I sent Jodi another email, asking her to please contact me and I have yet to hear anything as of Sept. 26, 2012.I made another call on July 27, 2012 to North America BMW customer relations. I was able to get in contact with Jodi (who is handling my complaint). I left message on her voicemail. Stephane ** from BMW of Columbus called and left a message on my cellphone and he wanted to know something because he had not heard anything from North America BMW. It has been over the three to five business days and I have yet to hear from Jodi. As of today (Oct. 1, 2012), I have not heard anything from my customer representative Jodi.

The financial employee did an excellent job going over all details. We only disagreed on one thing. I wanted to pay off quickly but she wanted me to carry it a while longer. I paid it off quickly. I have always had great service with this company.

2013 335xi CPO 3 bent rims sold to me by BMW of south shore Hingham Mass. First I must start by saying Im writing this review with the facts and non-bias against BMW South Shore Gallery. I have owned 4 BMWs within the last couple of yrs. I recently went to BMW of south shore to trade my SUV for a sedan. Upon my arrival I notice that they had a new facility quite spacious and clean. Not many sales folks on the floor... However after a few minutes I was approach by a young gentleman which was quite articulate. We struck up a deal on my trade for a CPO sedan. After signing and ready for pickup a few days later I notice the car was not cleaned to my expectation... So I told them about it and they asked me to bring it back... so I did.After a few weeks later I was driving going 93 north. During my acceleration I notice that there was heavy vibration when the speedometer was 70 mph... I did not think anything of it... I thought this was just maybe balancing needed. Within a 2-week span I decided to call and make appointment to take a look... After arriving at the service area... I was in quite shock because the first thing the service advisor said was you will need wheel and tire insurance... Im like wtf in my mind... Ok I humored him... Then he said hes going to put it on the lift and show me that its not uncommon that I have bent rims? But 3 rims... How the hell did he know that the rims was bent... After putting it on the lift... he called me to look. He stated that 3 of my rims was bent and needed to be fixed. Keep in my mind I barely had this car for less than an month prior to observing this problem.I told them that Im not responsible for this, as this car is fairly new and I just picked it up. I was appalled by the next comment... that its not uncommon to have 3 or 4 rims bent... Seriously. I said I was going to go directly to BMW and complain of this deceitful practices on CPOs... and especially the folks in the service area selling you unnecessary things... BMW puts a lot into their CPOs and South Shore is putting the money back in their pockets... Right now Im still waiting for a call from them to fix my 3 bent rims which they knowingly sold the car to me with. The average driver would not have notice this issue if they were driving at 55 mph... So beware...Always go over the car thoroughly with the sales person... and have them put it on the lift and have 4 tires rotating so you can see if the rims are bent. My wife brought her car there several times for service and each time it has always been a problem because they serviced the wrong thing... including taking off parts and not putting it on back correctly... Theres no accountability with the service advisor... and mechanics. If you do purchase a car please take to another BMW dealer and have them go over it and I bet you will find quite a few discrepancies...

Many performance positives, however, an electronic/electrical nightmare with a price tag out of this world for every ** little thing. And the damn thing is only 3 years old with 50k miles on it! And when you call BMW HQ if you had anyone but the dealers touch it’s then they are not responsible. ** THEM! I will never own another BMW as long as I live, nor will anyone directly related to me. On the other hand if you buy one you deserve every headache you get... and you WILL get them!!! Cant wait to get rid of this damn thing.

I have had my X5 for over 2 years now, I bought it brand new from passport BMW in MD. I have had issues for about 2 years now with the camera. At one time it just would be blurry then it went dark. I took it to the dealer, they said they had replaced it but no sooner it started acting up again, sometime when I would have the car in drive it would attempt to come on. (I was told when I called that it was the hot weather that was affecting the camera operation). I called BMW corporate, someone called back a couple of times but was never able to get the dealership to resolve this issues as he had promised. I am so disappointed in this car vis a vis the monthly car payment I keep making.

I recently waited 3:15 minutes in my car for the towing company that BMW contracted to get to me. Im in the Chicago metro area. There are literally hundreds of towing companies and absolutely NO reason for this to happen. I hit a pothole and blew out my right front tire. I called BMW RA and received the confirmation email and ETA at 4:14 pm. The ETA for the tow truck was originally set for 5:53 pm, a full 90 minutes from the time I placed the call. That time came and went and no tow truck. I called back and BMW RA said, We contacted them, they are running a little behind and will be there in 30 min. That was a bold-faced lie, because I then received another text from R.A. stating that the NEW ETA was 6:40 pm, which was a full HOUR longer. 6:40 pm came and went and I called AGAIN. I was told at that point, We contacted the company and the driver is 15 minutes away. That was a bold-faced lie because shortly after that call I received another text changing the ETA to 7:12 pm. I called back and started screaming and they said they contacted a 2nd towing company just in case the original company didnt show. At 7:30 pm a different company showed up and that driver showed me his phone to prove to me that he had just been dispatched 15 min. earlier. The original company NEVER SHOWED. This is proof that the BMW RA people were lying right to my face and is also BEYOND PATHETIC that I had to wait in my car for 3:15 min. no bathroom, no food, running out of gas in the Winter in Chicago. This is the 2nd bad experience Ive had with BMW Roadside Assist. and I have to tell you I will think twice about purchasing another BMW. I didnt have these issues with Mercedes.

I have never been more in love with a car! I’m still learning new things about this car and I’ve had it over a year now. When it comes to features, this car does not disappoint. I love the fact that it has an interior motion sensor and tilt sensor, you’ll know if anyone ever tries to jack your wheels. I love that this car has manual mode and sports program for performance driving. My car has been a very reliable car, still runs just as good as the day I bought it.

Ive purchased 4 and the current 550 will be the last. The transmission problem has been classified by BMW engineers as a characteristic of the car. Should someone that pays $68,000 be expected to accept a car that bogs down when passing? Brakes, rotors and pads replaced at 12k miles, right ignition coils, seat is broke, steer wheel leader coming off, USB connection blows the fuse when used and get ready to buy lots of tires. Dont even waste your time calling their executive center. $250k spent on their cars and they will not get a dime more. Pitiful they will not stand behind their product.

Oh my God. From where I will start... Actually I bought 2004 318i car in 2014 and it was my biggest mistake I do in my life! Im from Jordan and I work in Oman... and I spend all my money to fix the car and still useless! I send the car to the dealer and they couldnt fix it and they suggest to replace all the gear box with no warranty for more than $5000!!! I complain to BMW headquarter and no use. I have all the mails and sms. I record for reference to show how customer care is bad and they will not consider you a customer unless you are rich.

Im a long term BMW customer that took pride and enjoyment in driving BMW products. I have purchased 4 motorcycles and 2 cars. Sadly, I had the misfortune of purchasing a 2009 BMW 1300 GT (vin # **) with 11 pages of recall repairs. I purchased the bike from BMW of Oklahoma in 2010. The bike was a demo. I have found out that the dealer had stalling problems with the bike because in 01/23/2010 (6510 km) the shop worked on testing software. At time of purchase, I was not informed that the bike had a serious problem or that BMW had issued a Recall 09V471000 on the bike - Engine stalling could result in vehicle crash dated 12/04/2009. Remedy: BMW will notify owners and repair the motorcycle free of charge. BMW did not notify me of the recall. If I had been notified of the recall, I would never have driven the bike and would have gotten in touch with BMW.On 07/29/2011 (33234 km) I took the bike to Bobs BMW because the engine was stopping: again testing software. On 06/22/2013 (65734 km), while on vacation, I took the bike to Eurosport BMW of Asheville for the same problem: same repair. I did not ride the bike in 2014. I started having same problems again this year. While on vacation, I stopped at BMW dealer of Montreal on 07/08/2015 (38493 miles). They said the problem was not software but the stepper (idle) motor and airbox. On way home, I stopped at Velocity Cycle BMW dealership. They made the same recommendation as the Montreal dealer.I have been in touch with BMWs customer service and all I keep hearing is stalling tactics: bike is out of warranty, waiting response from regional representative... Im tired of being ignored and given bad information. Its fortunate that Im a good driver and have not crashed when the engine stopped. I have taken the bike off the road and will not drive it. Will someone in BMW please take action and solve this problem.

Do not buy any BMW products at all. It is not a suggestion but it is a warning as you will regret if anything will go wrong. They are only profit oriented company and do not show any sympathy or care about their customers or general public. My brand new X7 was on fire last month without any indication on the dashboard. Me and my entire family (including 2 kids and 2 senior citizens) were in the car when the car started throwing smokes without any indication. I acted on time and stopped the car and we all left the car. While taking out my 4 years daughter from the car seat the car literally went on fire from the engine. It was freezing cold day with a single degree temperature and snowing and we all were standing outside until the fire dept arrived. We we all lucky that we survived without any physical injury but mental trauma was never less after that incident.I called BMW NA and filed a complaint to start an investigation as I also saw an article sent over by my friend from CNN where BMW is being sued in South Korea for the same engine fire issue. They acted so negligently that on the scheduled inspection day the public relation officer called me and told me that they didnt get an access of a car from insurance company as it was not communicated with them...Seriously? This shows how lightly they took the entire incident. In the end they wanted to offer me 2 month of lease payment and wanted me to buy or lease new BMW and sign a contingency not to disclose this information to NHSTA or any other places including social media. I declined their charity and chose to go out in public to educate them not to go for BMW brand. It is a known issue of BMW that their cars go on fire lot more frequently than any other manufacturers.DO NOT BUY BMW...THEY ARE VERY PATHETIC IN CUSTOMER SERVICE AS WELL AS PUBLIC SAFETY. SPREAD THESE WORDS OUT TO AS MANY PEOPLE AS POSSIBLE AS I CANT SUE THEM AS NY STATE LAW DOES NOT HOLD THEM RESPONSIBLE BECAUSE NO PERSON WAS INJURED PHYSICALLY. IF YOU NEED ANY OTHER INFORMATION ABOUT HOW BMW IS BEING SUED THEN GOOGLE HOW THEYRE BEING SUED IN SOUTH KOREA AND IT WILL SHOW UP...

Leased a 2013 328xi, brand new, off the lot! Loved the car for the first six months until I was driving one day and the car shut off while driving down a back road. An error code read on the screen, so I called BMW. They manually reset the code, car started right up and drove home. I didnt think anything of it until a month later, Im driving 70 miles on the highway and the car shuts off again! Called BMW and drove the car directly to the dealership. They had the car for a week and couldnt replicate the issue and blamed it on the cold winter we were having even though the car is garaged. Fast-forward another 3 months.. Its spring, warm outside and car shuts down again driving on the highway. This time, almost got into an accident and since I was close to the dealership, drove right there. I refused to take the car back until they figured out the cause, and cold weather wasnt to blame. They had the car almost a full month and couldnt replicate the issue. They claim that there was a loose rear distribution box and fuel pump. Three weeks later, car is back in for check engine light. I get the car back but called corporate BMW and got a complete runaround. Three times in one year the car shuts off, COMPLETELY UNSAFE! After a month of going back and forth with a resolution specialist, BMW refuses to terminate the lease and offers a credit for money toward the lease. NOT ACCEPTABLE!! Still trying to climb the corporate ladder and find someone to speak to. What happens if the next shut off cause an accident?? They dont care, no customer service, and no regard for safety. They say you get what you pay for, well apparently not in this case.

To all that might take an interest in this; this is my first time posting on any consumer complaint forum. So hopefully people dont make the mistake of purchasing a 2009-2014 BMW with an N63 engine and affects five different vehicle classes. These cars are lemons with a long history of mechanical problems, and a class action lawsuit filed in 2015 for excessive oil consumption, drained batteries, and other problems affected by the oil cooled parts inside the car. Visit: ** to see full notice of the court documents, and full story. The final date for filing any paperwork to claim your vehicle under the class action was October 10th 2018. Too bad BMW has failed to properly notify owners about this, and still continue to sell these cars without advising anyone about the litigation behind them.In August 2016 I purchased a used 2012 BMW 750LI M Sport with 38,482 miles. The car was sold to me by a private dealership in Los Angeles, and was a one owner lease return that originated from BMW of Santa Monica, CA. The car had a clear title, and free of defects, and I paid 42K out the door price with tax & extended warranty to protect me through 100K miles for any possible mechanical issues that could arise with the car. Since that time Ive had nothing but problems since I bought it that started with minor things like ignition coils, spark plugs, and check engine lights. Excessive oil consumption was noticed immediately the first year I owned it, and constantly had to top off the oil. Ive meticulously maintained the car since Ive had it and always taken to a certified BMW mechanic. The BMW service centers I dont trust as far as I can throw them, and use a preferred & HONEST BMW mechanic.In July 2018 I took my car into the shop to diagnose several issues going on with the car which now has 92K miles. I wanted to have my mechanic check everything including doing a brake fluid flush, and oil change prior to making another drive into Southern California from Nevada where I currently live. After inspection my mechanic mentioned that the motor was falling apart; The car had leaking turbo hoses, upper oil pan gasket leak, bad steering pump, excessive oil consumption problems, and the engine valve stem seals were shot and explained why smoke would come out of the tailpipe during cold starting, and lastly an electric short underneath the drivers seat that scorched the material underneath and could have caught fire at some point had it continued. In all I was facing $15,000 dollars to complete all repairs.We contacted my extended warranty company who handled the situation great. Due to the extent of the engine problems they sent out an adjuster to verify everything and audited my service records to ensure the car had been properly maintained, and also had video scope photos taken inside the engine of oil cooled timing chain to verify there was no engine deposits or oil gunk build up. It was clean as a whistle, and they indicated since the repairs exceeded the value of new engine they authorized a complete engine replacement in addition to fixing the electrical problems with my seat. The engine was ordered through a BMW dealership in Las Vegas NV in August, and now here we are in November 2018 and still no sign of the engine or status on when we can expect to receive it. Since July Ive had a loaner, and paid out of pocket for extensive rental fees, paying for an auto loan on a car that I cant even drive with still $24K left on it, and have had to register the vehicle as non-operable with the state DMV.After repeated attempts to get a status on the engine by myself personally and my mechanic to get a status on the replacement engine; we still have no information, and appears to be no end in sight. The only reasoning behind the delay of the engine is that they cant find anyone to make a drive camshaft on this motor. The third party company that used to make this part went out of business and they have no alternative currently. Sounded like complete B.S. to me, and I called them on it stating that it sounded like an excuse. At this point Im extremely pissed off, and decided to email BMW Group Germany to ask them if they really cared about their customers. I found the CEO & other executive level members of BMW email addresses including their press secretary. I emailed them and demanded a response to this nonsense with the engine replacement.A couple days later I received a voicemail from a Craig ** @ BMW North America customer care stating that he was calling because I was interested in a RE-PURCHASE of the vehicle. I had missed the call because I was on a business trip. I had no clue what a re-purchase entailed or what the qualifications were, but it was something that THEY suggested. I called back the very next morning which was on a Friday, and he didnt answer so left a message to call me back as soon as possible to discuss what hed mentioned on my voicemail. He waited three days to call me back and returned my call on October 10th 2018. We discussed the re-purchase over the phone which entailed buy back 100% of the vehicle financing, maintenance, and oil used for the car that I had to top off constantly. I loved that option and expressed my interest to get me out of this situation. He said that unfortunately the deadline had passed to have my paperwork submitted under the class action settlement... I said What settlement? I had no clue what he meant. He then said yeah youre calling about the class action lawsuit right? I told him that nobody had ever notified me at any point by mail, phone, or email about a class action lawsuit. Confused he said that well the deadline is October 10th is the deadline to have your request submitted for compensation under the class action. I told Craig that You know today is October 10th right?; He confirmed this and said that there was nothing he could do to consider me for the class action since it was past the deadline as of that day, and apologized for the inconvenience.So I contact BMW - Germany, they contact Craig ** @ BMW North America to ask me about a re-purchase, and then only to tell me that Im past the deadline and theres nothing he could do. WTF? How does this make any sense? Why am I now just finding out about this class action lawsuit?? I became more irate and phoned the BMW dealership that we ordered my new engine from, and demanded to talk to a service manager or parts department manager. I told them on the phone that during this whole time my car has been in the shop, and wed been asking for a status on the engine, or alternatives to put me into another car. I asked them directly if they knew about this class action lawsuit pertaining to my engine? When I cornered them they paused on the phone & said... Yes we knew about it. I said then, Why did you not say anything about it this whole time?? Why was this kept a secret or not disclosed? The person at BMW stated that they were instructed by higher ups not to say anything about it to owners because it was in litigation, and the car owners would be notified at the appropriate time. They continued the same story about the drive camshaft holding up the production of these replacement motors, and that there was roughly 185 of these engines on back order in the entire country. WOW... talk about a cover up right? I hung up the phone on him, and proceeded to email BMW Group Germany again explaining what I just found out, and that dealerships are hiding this information from people to minimize their exposure & loss due to the class action.The very next day after I sent that 2nd email I got a call from Craig ** @ BMW North America again stating that theyd be willing to review my case again as a re-purchase option. I proceeded to email Craig my entire file from the shop that we gave my extended warranty company, and all associated service records. Craig said hed send it out to his field team to be reviewed and a determination would be emailed to me once they made their decision on the matter. After waiting a week I emailed Craig to get a status on the re-purchase decision. He contacted me saying that BMW North America had reviewed my case and have declined to approve my re-purchase request. He would not give any reason as to WHY they were rejecting it, and would not tell me who this field team was. He said he was not able to name the individuals or dealerships that make the decision for their Protection. Protection from what??They also noted on the rejection letter that their last record of service/maintenance records was in February of 2017 which was not true. I had my car serviced at my own BMW certified mechanic, and provided records for that work done, but BMW refused to acknowledge that in their letter to me. So now here are the facts.BMW continues to sell these vehicles and dealerships are intentionally not advising people that there is litigation behind them starting in 2015 when the class action was filed. BMW offered an N63 Customer Care Package at one point to put a band aid on the problem; not calling it a recall, but just making the cars last long enough to make it out of their factory warranties leaving them not liable past that point. BMW has not provided any information or status on when new engines that are paid for out of pocket or by warranty are due to be received. Stating a drive camshaft issue is preventing delivery of these engines with no end in sight.As a consumer I AM SCREWED. No car for almost 6 months, and no money to buy a new one or sell this one to get out of my current loan so I can buy something else. Without delivery of this motor my car is worthless, and no options. BMW Group Germany and BMW North America have zero control of this situation, and dealerships refusing to help take ownership of these problems. This is consumer fraud at its finest, and deliberate false statements, misinformation, are being fed to the public about these N63 motors. The 2009-2014 N63 motors are an aging group entering into high mileage and engines are crapping out with less than 100K miles on them.This is snake oil folks, and BMW knows it. The class action settlement proves the excessive oil consumption problems, and now these same engines are failing with the valve stem seals resulting in repair costs that exceed a new engine cost. They have not done their best to advise the public of this and Im sure theres hundreds of people that might be able to relate to my story.If you have purchased one of these vehicles recently from a dealer, or have extensive repairs resulting in the requirement of a new engine that BMW is not delivering on please email me immediately so we can talk. Right now I know three other people in the Las Vegas area that are affected by this. We need others in the country to step forward & share your story and put a stop to this. BMW & Car Dealerships have screwed the public long enough, and now they need to take ownership of a crappy mass produced product theyve put out into the market. Even if you buy an extended warranty youre still not safe; BMW does not have an answer for this, and if you need an engine replacement youll be waiting until next year.The biggest issue here is that BMW knows that their warranties are nowhere even close to sufficient with the well known documented issues behind these cars. They continue to sell these vehicles used and keep the information hidden from consumers. This is fraud! Look at the new class action filed this November 18. BMW has been defrauding its customers for years on these faulty motors, and continue to get rich. Someone needs to put a stop to this asap. The evidence is there, and plenty of public record & consumer complaints... how are these guys still in business?? If youve been taken advantage of please do the following: File a complaint with your State Attorney Generals office - Contact your local news media - Theres three of us here in Las Vegas affected by this and wed be happy to give a statement & tell our story. If we dont make enough noise this will never stop!

Recently purchased a 2016 BMW 228i. The vehicle was equipped with Driver Assistance Package that included Park Distance Control. A safety feature that warns the driver when approaching objects with sensors located both front and rear of the vehicle. A very useful feature to avoiding hitting objects and causing damage to the vehicle so I thought. The rear sensors are automatically activated ANYTIME when placing the vehicle in reverse and backing up. The front sensors are automatically activated when placing the car in REVERSE when first starting the PARKED vehicle BUT do not activate if placed in DRIVE. What good does having the front sensors on when going backwards and not on when going forward?Also, the front sensors automatically turn off after the car is in motion. You must manually activate the front sensors by pushing the button located near the gear shift lever. I did not know this. By forgetting to do this will not warn you of distance of an object in front of you to avoid an accident. In layman terms you forgot to turn on the front sensors beforehand causing you to hit an object and damaging the vehicle. In my case, I would have avoided hitting the curb causing damage underneath the front spoiler because I failed to activate the front sensors that I had no knowledge of at the time. BMW has a representative called a BMW Genius who teaches the new owner every aspects of the vehicle and the functionality of the vehicle. This would have been very useful had I been educated but unfortunately I was not.I contacted BMW customer service as well as the BMW Genius to advise them of the operation of the Park Distance Control and had the front sensors been activated I would have avoided causing an estimated repair bill of $600 to $700 dollars. What good is it if its not on? Should have I known that I was going to hit the curb and to activate the front sensors? Why do I not have to activate the rear sensors? The BMW representative is going to file a Formal Complaint on my behalf and thanked me for informing them of the situation and told me to have a pleasant day.

Im owner of BMW X6 5,0 Xdrive (2009). I bought this car like a new one. This is my third BMW. After 63 000km BMW service-car repair-a new engine. Because the car big, oil losses. After this repair many times Engine Fault on my board computer BMW X6. After Engine Fault a complete loss of power. Very danger! Every time in BMW service they told me... Dont worry.. we will repair it. After BMW service -car repair - a new both turbo there - but next ENGINE FAULT, BMW service-car repair- a new injections there - but next ENGINE FAULT, BMW service-car repair- a new cylinders, but next ENGINE FAULT, BMW service-car repair-a new injections again, but next ENGINE FAULT. BMW service-car repair-fuel pump, but next ENGINE FAULT... BMW service-car repair both catalysts and more other parts... but ENGINE FAULT.. is still again and again there! The inappropriate condition of the car (BMW X6 5,0 xi) has several times put not only the lives of my family and me at risk but threatened also the lives of other drivers on the road. All these extremely risky situations were caused by repeated errors in the engine when in use followed by a complete loss of power. Dont buy BMW, if you love your life and your family!

3 Year Tire & Wheel Contract for BMW X5 - I thought I was purchasing peace of mind. That was what I was told when I bought the warranty. When I ran into a problem, no one was able to help. I was told to replace the tires on my own and get the money back from the contract. Little did I know, they pro-rated the money I paid and then gave the money to the lien holder.

I purchased a 2006 BMW 750li from the dealership on 10/14/2011. After purchasing the vehicle, I realized that the front end right side headlight was not aligned properly. I immediately called back to the dealer salesman Rich ** and informed him of my findings. He said that the dealership was closing, and to take pictures and send to him what I had noticed. I sent him pictures and informed him that I would contact the dealership in the morning which was10/15/2011. I called the dealership in the morning as I said, I would and spoke to Rich **. He proceeded to send me pictures of another vehicle with the same situation. He instructed me to take the vehicle to my local BMW dealership and have it inspected. On Monday 10/17/2011, I took the vehicle to Dryer Reinbold BMW in Indianapolis, Indiana for an inspection. After getting the vehicle back and talking with the Service Manager, I was told that I should take the vehicle to BMW Collision Center for further evaluation. I called and made an appointment for Friday10/28/2011. I had taken the vehicle in for an inspection, and was told by the Technician that the vehicle had previously been involved in an accident of some sort,which was causing the misalignment. I immediately contacted the Laurel BMW dealership to speak with the Used Car Service Manager Guy **, but he was not available. I proceeded to leave a message on his voicemail regarding the situation. I continued to try and reach someone, who could help me with this matter. I was instructed to call the General Manager Patrick ** and leave him a message.I proceeded to fax over the estimates that were given to me by the BMW Collision Center. On Saturday 10/29/2011, I called Guy ** to see what could be done, but was not able to communicate with him because of his attitude so I called Patrick **. I ultimately could not reach him so I left several messages on his voicemail. I finally decided to email Patrick some pictures of the vehicle from 10/14/2011. Patrick responded to my email, and we conversed via email regarding the matter. Patrick finally emailed asking me to give him til Monday because he was too busy to further address this matter regarding the vehicle.

I have a BMW with this aftermarket warranty. The front seat stopped working so I brought it into BMW. They told me that it was the motor, chair rail and regulator that need to be fixed. The warranty people told BMW they would only authorized the motor.. All other parts and labor associated with those parts are not covered. BMW mentioned to them that it all comes as one unit. All parts work together and need to be replaced together. Customer service stated that they did not want to cover it since on the paperwork it only stated MOTOR was to be covered. Seriously??? They are going to cover the motor but none of the components that go along with that motor or what actually needs to be replaced because of that faulty motor?? OHH.. BMW also told them that my oil filter housing is slowly seeping oil and needs a new gasket/seal. Warranty people denied claim stating they will only fix it when the seal is actually leaking oil and not just seeping! Really, so basically lets not be proactive and fix it now before it turns into something major! Then they can cherry pick what they want to fix and leave you with the rest of the bill. I hate this warranty company!

My 2004 BMW 525 headlights have completely hazed over. I have tried several aftermarket products for headlight lens restoration. This has not worked or even made them marginally clearer. My dealer service person believes that the lenses were made of a lower quality plastic in this time frame compared to newer models. The only repair is to replace the whole headlight assemblies at $2,000 each. The Customer Relations person at BMW USA cheerfully took the complaint and said that nothing would be done. We are on our own. It is always nice to see a company stand behind a poor engineering decision, which is widely known within the company.

I was driving my 2013 BMW 328xi with family in Toronto in busy traffic on Nov 1, 2014 & suddenly the cars engine stops and all power features stop working. I managed to glide the car to the curve amidst busy traffic switching lanes with my hazard on and barely averting a collision. The dashboard monitor stated something about the start/stop ignition. I attempted to start the car and it would turn briefly but would not start. After several attempts I called BMW roadside assistance. After being left on hold sometime, I was advised a tow truck would arrive at 5:50 pm, it was 4:30 pm. I advised them the car was not safe as the busy road was full of fast moving traffic on Mount Pleasant North of Moore. The individual at the call center claimed he could not do anything. I called my older son to pick up my wife & son with hockey gear and shopping.Exactly at around 5:50 pm a flat bed tow truck arrived with we buy scrap cars inscribed on the truck (not kidding). The tow truck driver attempted to start the car and mentioned he was unable to put the car in neutral. He asked it could damage the car if he pulled it onto the truck. I again called BMW roadside assistance and the individual (now supervisor) asked I sign a waiver to take responsibility for any damage caused by their towing. I refused and the man was argumentative. The Tow truck driver suggested another tow truck with rollers and stated he would not take responsibility without a waiver. Another hour passed before the next tow truck arrived. It was a cold evening in Toronto and I asked BMW roadside assistance if they could shuttle me home after the car was towed. I was told I need to go with the tow truck. Upon arriving at the dealership it was closed and the security mentioned there was nowhere for me to wait. (No news yet from roadside assistance.) By this time I had chatted prior with BMW roadside assistance individuals in Chicago, Toronto, Florida and Winnipeg (they kept transferring me). The Winnipeg girl finally called a taxi while I waited for another hour in the cold (I could have called a taxi or got a ride myself if they had not insisted I stay with the car earlier). I had to pay for the taxi anyhow and was provided a budget of $100 after I asked. The Winnipeg girl stated they may reimburse me and she would email info. (The email arrived two days later with completely different information.) No courtesy car. I must say the roadside assistance (call center) experience was poor. I had to call several times and often they would place me on hold or they just hung up after 20-30 min on hold. They kept sending electronic voice messages asking if things had been taken care, while I was telling them they had not. A couple of women were good but did not have answers and they even gave the wrong information about rental cars claiming none were available in the entire City of Toronto.To end my evening, the taxi driver turned out to be a racist maniac from Beck Taxi. I told him to stop at Yonge and Lawrence, I paid him (he insisted on cash as his machine was in the trunk). I ran over to Starbucks and waited for a ride home back to Bathurst and Eglinton. What a nightmare! The dealer was excellent and they fixed the problem in two business days.However the same new car also had a brake problem a couple of months prior and cost $1,200 for new brakes (the downtown Toronto dealer claimed it was not covered under warranty at 30,000 km). The car had speedometer problem and showed service was overdue (at minus -7000 km), the car had been serviced a couple of months prior. Luckily this one is a leased car, however after driving BMWs for the past 10-12 years I am concerned the new 3 Series appear to have problems. I hope they take note and sort out the problems.

While headed to vacation from New Jersey to Canada, our BMW 328i xDrive began to experience a tapping sound from the engine and shortly thereafter, the check engine light lit up, at which point we used the BMW Assist feature for advice and to locate the nearest BMW Dealer. Explaining our situation to the BMW Representative, we asked for the nearest BMW dealer. Unfortunately they were over a hundred miles away, but the BMW representative informed us that we could continue to drive the vehicle with the service engine light on indefinitely as long as it wasnt red or flashing. We thanked her and proceeded on our journey. A couple of hours later, the tapping turned into a knocking sound and we again used the BMW Assist feature who located a dealer in Rochester, NY. She proceeded to place a 3-way call and remained in the background to listen. We were informed from the dealer that they could not get us in, but he reiterated that we could continue to drive the vehicle with the service engine light on indefinitely as long as it wasnt red or flashing. We continued into Canada, checked into a hotel, and parked the car for the night, searching the internet to locate the closest dealer which turned out to be Performance BMW in St. Catherines Ontario.We brought the car to Performance BMW in St. Catherines, Ontario, Canada in the hopes that they could have a look to diagnose the problem.Tanya ** was very understanding and sympathetic to our situation and she got our car right into a bay for diagnosis. We sat patiently for almost 2 hours until we were informed that it is taking longer to figure out the problem, and that BMW uses Enterprise Rental rather than loaner BMWs and we were put into a Hyundai Sonata, which is NOWHERE near a comparable vehicle to what I have purchased. After returning to the dealer to get the remainder of our luggage, Tanya informed us that as soon as they have a diagnosis, they would contact us.We returned to the dealer the following day hoping to get the car, and continue our vacation to New Hampshire, when we were informed that the main bearing of the crankshaft was the problem, and that the parts have to be ordered from Germany, which would take anywhere from 3-6 weeks plus the time needed to put everything back together.We were advised that Performance BMW could only cover the rental for the end of the day (second day) and that we would have to cover the remaining rental time, and then submit our expenses as part of the trip interruption clause, but there is no guarantee that it will be reimbursed.We have made several attempts to contact BMW North America. All we have been told is that until we have our vehicle back & submit our expenses, BMW North America will take the expenses under consideration for reimbursement. This is unacceptable.BMW of Mt. Laurel (purchasing dealer), indicated that if we had brought our car there for repairs, we would have received a loaner car until our vehicle was complete; and Performance BMW indicated that if we had purchased the vehicle in Canada, and brought it there for repairs, we would have received a loaner car until our vehicle was complete; but since a foreign dealer is working on a foreign car, neither dealer wants to cover the cost of the BMW loaner vehicle that we are entitled to let alone figure how to get it back to us.Once the car has been repaired and everything is in working order, we now have a new problem. We already took our vacation, now we have to take time off work to get our vehicle that failed.In addition, we now have a new car that had to have its engine rebuilt with less than 30,000 miles...not only will it affect our comfort level in this vehicle (do we take it on a trip, will it break down, what will it cost, etc.) but now we feel that this will affect the trade-in value of the car. I have spoken w/ several service advisers and sales personnel all said that this engine issue is not at all common, and the work will not affect the value of the car. However, I do not believe that is an accurate statement. There has to be something that can/will be done by BMW to correct this issue. At this point, I feel that BMW should replace the vehicle w/ a comparable BMW. If your resolve of this matter is not to our satisfaction, we will have no other choice but to leave the BMW and purchase a better quality luxury vehicle.

I was driving my BMW 320d in Ludhiana, Punjab, India. A big speeding truck came from the opposite side and some water on road truck splashed onto the bonnet and front grill of the car and the car stopped immediately. I had to leave the car without trying to start the engine again. The next day, Krishna automobiles, Ludhiana (authorized dealers in Ludhiana of BMW) took away the car on my request.

I have owned my 2013 BMW 535i for 7 years now and love the car! Great performance, looks and fuel efficiency. The water pump recently blew on it at 60K but I heard that is typically the ONLY thing that fails on this car. One major thing in 7 years... still love the car. Everything works flawlessly on the car and I often get comments from co-workers about how awesome the car looks. I drove it long distance from San Diego to Santa Cruz up the beautiful CA coast highway and had a blast zooming around all the curves. I hope to have this car for many more years to come.

I have a major problem with my 2007 BMW X3! The motor mount brackets are broken and my engine isnt sitting in its correct place anymore! This sounds like a manufacturing defect and a huge safety issue (this is my family car and my family could have been seriously injured). I purchased my X3 certified pre-owned and added extended maintenance. This should be covered but BMW of Henderson, NV said that it is not, and would have occurred due to driver error. That is ** and I could have never caused this. I only drive on streets and highway roads, plus, I baby my car! I bought a BMW because of its reputation and am hugely disappointed! I wanted to stick with BMWs and planned to always own a BMW until this incident! I dont trust the brand as much as I used to and I cant believe that a BMW dealership wont own up to something that should be a huge safety concern and should be covered--my family and other families safety!

Electrical fire in 2002 BMW - Smoldering wires caused the cars GPS and radio to stop working. The insurance said smoldering wires, not a fire, and refuses to pay. The insurance company (Wawanesa) also states that radio and GPS are aftermarket products, therefore not covered.

My complaint is in regards to how BMW handled a known issue with their Footwell Module 3 (ie FRM component). I recently purchased a used 2010 335i. While out Christmas shopping the car would not start. We had AAA tow it to one of their repair facilities. Their diagnosis determined the starter had died. After installation of the new starter, the repair shop was unable to get the windows back up. Upon further diagnosis they suspected an issue with the FRM module (which controls things like blinkers, wipers, automatic windows, etc). We then had the car towed to a local BMW dealership who confirmed the FRM was bad. Apparently, simply reconnecting the car battery which AAA had disconnected to do the starter replacement caused something in the FRM to get fried.My issue with this situation is that both AAA and the BMW dealer were aware of an issue with the FRM module in this model year BMW. BMW itself was also aware of the issue and offered a 10yr 150k mile limited warranty on a replacement. While my car is well below the mileage limit, it was just past the year limit and so BMW would not do anything to help with the cost of a new FRM. With parts and labor the new part was $1200.With other car brands Ive had, when there is a KNOWN issue with a part, the car company issues a recall and fixes the issue at no cost to the owner. This is what BMW should have done with this FRM issue. It was a known issue to the company (caused by something other than normal wear and tear like with my starter) and should have been replaced for me -- if not for free, at least with some kind of discount.

I have a 2007 BMW 525. Its engine block was broken by driving over a road bump. I never heard of solid metal breaking, but it was required a new engine. Thanks to my insurance, they covered it as road hazard but my rates are up and had to pay $3000 out of pocket as deductible and related expenses. My friends still do not believe that it needed a new engine.

Read a few previous posts on BMW lease buyout. I had a buyout price of 33k. Was offered 27k buyout at the end of the lease. The price was still too high compared to Market so I turned the car in, terminated the lease and paid $375 disposition fee. Now the same car is listed at 23k CPO. I approached the dealer to buy it but they refused. According to the dealer BMW and financials services are not allowing them to sell the car at the listed price 23k to me. I would have to pay 27k. The dealer is completely transparent about bmw’s poor practices. According to the dealer BMW and FS don’t want to expose this practice as all previous customers will demand a price adjustment. BMW FS is extremely aggrogrant and says it’s an issue BMW NA and dealership need to address. Dealership is willing to sell if I register at a different address. BMW NA will not respond. The brand is untrustworthy. Period.

Without warning, my 2007 BMW 328Xi engine shut off and stopped in the middle of a busy road. I was told by a BMW service rep that my fuel tank draw tube fell off causing loss of fuel to the engine. I learned online that this is happening to other 2007 era BMWs and the reason is that the fuel draw tube is corroded by the fuel it is drawing and weakens and falls off. The fix is a new fuel tank, pump and draw tube for excess of $2,000.When contacted by my service rep, BMW gave a token $500 toward my repair leaving me with a $1,900 repair bill. Had this failure occurred on a busy Seattle freeway, my life would have been in grave danger as would have others around me - there would have been an accident with no way to avoid it. BMW is aware of their product failure and my question is who has to die before BMW steps up to the plate and accepts responsibility and recalls and repairs these vehicles? If you own a 5-7 year old BMW (maybe newer), its going to happen to you and I would appreciate your raising your voice to BMW before someone has to die to get BMWs attention.

Not clear about durability as I have the car only one year, but maneuvering, acceleration, safety mechanisms, etc., are excellent. 228i is a relatively small coupe with rapid acceleration (0 to 60 in seconds), great maneuverability (takes corners sharply and with stability), good safety mechanisms (rear view camera, alarms/reminders for seat belts, emergency brake, parking, etc.). Windows provide good visibility all around though I wish there was a rear window wiper. Has driver & front passenger heater seats, automatic air conditioning and seat settings that driver adjusts to his/her comfort level, etc. Trunk is a good size. Back seat is a bit small if youre tall, otherwise comfortable. Could use a bit more storage space (console, glove compartment and very small compartment next to driver door to lock up keys for glove compartment if valet parked). Remote keyless access. Great car/value for the money. Good support service from BMW.

Recently purchased 328i a month ago and was very excited! Had a big rain storm, the car was somehow flooded, floor and carpet completely soaked. Now the car will not start! It just completely shut down. Steering is locked. Has anyone had similar experience? I would like to know if even worth keeping now. Would like to purchase another BMW, but skeptical. Repairs are outrageous!!

Ive been driving BMWs for 15 years and had come to trust the brand. I decided to spend a bit more than I wanted to buy a newer version (6 years, 2007 320D model) to try to reduce the generally high costs of maintaining old BMWs. The car had 80k miles, sounded and drove OK. Little did I know that between 2007 and 2009, BMW built their cars with weak timing chains and located them at the back of the engine where they could not be replaced without complete engine removal. Furthermore, the lower timing sprocket is integral to the crankshaft, so the latter has to be replaced as well even though the shaft is hardly worn (600 for the bit). If the timing chain is slightly noisy (not noticeable to most people), the cost to fix is at least 2000. If the chain fails, the engine instantaneously loses power without warning. If you can recover yourselves safely on foot from the fast lane, or wherever, the bill is at least 5000.My local mechanic noticed the slight noise under the engine. I took it to the BMW dealer who agreed that the chain should be replaced. BMW then declined to offer any good will contribution to the repair cost because the car was out of warranty and had been bought from a non-BMW dealer, even though all but the last two services were carried out by the BMW dealer. I have been advised by an engine repair company that they are repairing 3 or 4 of these engines per week (including other models made in 2007-2009) and that the new timing chain is stronger than the old, implying that a design-failure has been admitted by BMW in practice, if not officially. There is no instruction in the owners manual to check the condition of the timing chain (as there is for cam-belts in other makes) so owners are unwarned of this costly maintenance task. In my opinion, BMW, by not admitting their calamitous design errors, are foisting the massive costs onto owners. Be warned of BMW incompetence and insensitivity if you are thinking of buying one of their cars. I would be pleased to consider taking part in a class action against the company, alleging that their denial of fault is false and that they are liable for all repair costs. This would need proof with expert witnesses but might be affordable if enough people come forward.

I had work done on my 2003 BMW, which is under warranty. It was an emergency call for my brakes. Im entitled to a refund. This accrued on June 22, 2011. Stan called to verify. It has been five weeks and I havent received the remittance from your company. Please forward my refund.

I purchased a BMW 550i new from the dealer ($75K). I was sold a maintenance warranty on the understanding that it covered the cost of replacing the brakes at 80K miles. When it reached the 80K I was told that the brakes still had too much life on them to replace and since the 5-year warranty was expiring, they would not replace the brakes. Theres some small print that was not clear that allows them to do this. DONT BUY THE EXTENDED SERVICE WARRANTY if you decide to purchase a BMW. Its a total rip off. Unless you drive very aggressively, you will basically overpay for for oil changes and windshield wipers. Read on about whether you should buy a BMW.While I liked the car, it has had an endless set of repairs. This was fine while it was under warranty but a money drain once it was off warranty. DO NOT BUY A BMW. Better off choosing another German engineered car or something Japanese. Will never buy another BMW and will share my story with anyone who will listen.

Purchased a tire/wheel protection plan (scam) for $1600. When I leased my X3. I took my vehicle into BMW in Bridgewater NJ three times for a tire that had a constant leak and was in need of replacement. Each time I was advised it only needed air. I returned my vehicle to Flemington BMW, where I initially leased it and went across the street and leased another from Flemington Lincoln. I was totally insulted when I received my Lease termination Inspection report only to find that the tire that I bought in to be repaired (right front - run flat) tread was measured to be 3/32. Apparently 1/32 below the acceptable wear and as a result was charged an $300. In addition to a $350 disposition fee for not leasing another BMW.My husband called BMW customer service and complained to Charles ** about what a rip off scam this was and that we wanted to see the tire they measured so can measure it to see this 1/32, when the rest of the tires were above their so called standards. Mr ** had no remedy for my problem and was virtually speechless. First and last BMW. Tire wheel protection with them is definitely a JOKE! Management at Flemington BMW did nothing! Lost a customer.

We purchased a CPO X50i from BMW about 14 months ago. Out of the 14 months, the vehicle has spent about 9 months in the dealership getting repaired. We’ve dealt with the typical drivetrain malfunction issues, which seems BMW techs aren’t well trained on how to fix. Each time that the vehicle would be picked up from service, within the day the same or new issue would occur. We even tried going to a different BMW dealership to see if we had better luck and my service advisor advised that I get rid of the car and there wasn’t anything else they can do. I finally contacted BMW North America and opened up a PUMA case. They claim to give me an update every week, yet I never get any updates. Bring the vehicle is t financed through BMW financial, we’ve been stuck having to make payments for a vehicle that isn’t in any operating conditions.In fact, twice the vehicle had heavy smoke and started to heat up, where the smoke was going into the cabin. I was driving with my son, who was scared for his life as we thought the vehicle was about to catch on fire. Being we were driving on the highway, it would be some time till I could pull over to safety. BMW NA asked us for our financials and contract for the vehicle purchase, but nothing has been done. We have officially been consistently in a loaner for over 5 months. I’m sick of it, it’s not fair to us, yet we have to pay the price. We have a 2016 Mercedes S550 and it’s our 3rd one, and no issues. We also had a 2012 BMW 750 and similar issues. I’m giving BMW 2 weeks to make this right.

I have a 2004 BWM X5 4.4, sticker price of just under $66K in 2004 dollars. In August 2014 I installed a BMW trailer hitch so I could tow my travel trailer. I ordered the wiring harness for the lights at that time. They had been on BO nationally and in Germany for months at that point. Today Im told by BMWNA customer relations that BMW will no longer be providing that part for the older X5s. Im SOL.Its past their mandatory 10 federal regulation, so if you dont like it buy a new model to tow anything with. I currently own: 1999 BMW M Coupe, 2004 BMW X5, 2005 BMW K 1200LT. Previous: 2007 BMW K1200GT, 2002 BMW K1200RS, 2009 BMW R1200GS, 1995 BMW 318, 2004 BMW 750. Do you think I will buy another one? Is this any way to treat customers? Is a 10 Year old $66K vehicle really disposable? Shame on BMW for their practices and policies. Anyone else interested in filing a class action lawsuit?

I purchased a 2015 BMW 435i brand new. I purchased all the extended warranties and maintenance packages. Since 2017 I have had an ongoing issue with the car not starting. It happens when least expected. I have replaced the battery 3 times in the last year. The last time it was in for repair I was told that they could not replicate the problem. So basically BMW cannot fix their own product. I was so frustrated. I told my service advisor that if they can’t fix it then no one can! No one cared! I called customer relations to No avail.I thought I would be able to keep this car for many years to come but due to its unreliability, I had to trade it in for a completely different brand. I lost tens of thousands of dollars! Last but not least, I called the finance department to get a refund on what was left of the extended warranties only to find out that many of them are no refundable! I will tell anyone who will listen, do NOT purchase any of these vehicles, they are not the quality that they are marketed to be. I know at least three other people who have had multiple problems with various models. One of which sued with lemon law and got another vehicle. I did not want another vehicle, I just wanted them to fix mine! This was a VERY expensive lesson learned.

I got my engine car (BMW E46/320D). Its hard to start, so I sent it to Leal & Co. Ltd. for the repair. After several repair and adjustment, they sent a bill of RS 27,093 for the repair. I paid for it and took my car but the next day, I got the same problem with it. So I would like to make a complaint of how can it be possible that a day after such repair and payment, my car is still the same. I have no car since that date, 08/12/2011, and I would like to know if the supplier of BMW (Mauritius) can solve my problem or not.

I bought a certified pre-owned 2007 X3 in 2009, which luckily means I have a warranty till 2013. When I bought it in May 2009, it had the service engine light on and dealer tells me its due service and will do it the week after. Ever since, the light keeps coming up every 2 months, and the dealer takes a week to do something. Then he tells me that they do whatever BMW tells them to do and gives it back saying that the problem has been resolved. So far, I have had at least ten such trips. The last two trips are taking much longer. The last trip took 19 days about month and half ago. I went in again on Nov 28th and it is still being looked at. The dealer has provided me a loaner car so I dont have a major hassle as a result. But it is amazing that this supposedly superior engineering company cannot figure out after so many tries why the stupid light comes on. Can any one really trust their advanced systems like iDrive and so on to actually work? Is BMW more of a superior marketing engine as opposed to a superior engineering company? The evidence suggests that they are definitely a superior marketing company.

I bought a brand new BMW 530i in 2004. Since I am an independent consultant in the software industry and often work at home, I dont drive that much so until yesterday, it has only about 80,000 miles on it. I was driving on a bridge in San Francisco Bay Area in a slow traffic yesterday, both transmission and engine burned down suddenly (with regular maintenance). The car has been giving me troubles from the first week after I bought it. Whenever I drove in slow traffic, the on board computer will show a warning to tell me Transmission Fault. I have to pull over to turn the engine off and turn it back on again; otherwise, I cant drive it.My BMW - I was told the three letters can be translated into Dont Touch Me into Chinese - finally dead yesterday. I paid $400 to tow it to a BMW (dont touch me!) dealership near where I live, and just got a call from them and told me the total cost to repair is more than $16,000. I am filling a form online to donate the BMW junk to a charity now. In my will, I will ask my son not to buy Dont touch me in his life, and ask him to tell his son not to do so neither.

Purchased a 2015 BMW X5. Three weeks later it stalled on the highway. Dealership said it was a fuel pump issue would be two weeks. Vehicle has less than 600 miles on it. Problem must be across the fleet because there is zero balance in the US. This is unacceptable.

Its not my car, I drive a 1998 Honda prelude ** 250,000 miles, still runs like a champ. I brought the car in because it was running rough. Its a 2008 328i certified. Worst mistake EVER. This car has 72000 miles on it and the car basically imploded on us. I read some place that ever since a certain group of people started buying into the brand, it has been watered down. That could be true. So I leave it with ** (service Advisor) Vista Motor Company 4401 West Sample Road Coconut Creek, FL 33073. I get a call from ** later on that day Its the solenoids & the oil Gasket. Two days later I get another call Your cars fixed. 1207 dollars please. My wife takes the car the following morning to Miami to see Oprah. I get a call from her The cars doing that dance again. Its twerking Linda? Yes baby. So I take it Back to BMW 48 hours later. Hey **, the car its not only twerking but it now whistles while it twerks. I get a call from ** later on that day, Its the valve cover, it needs to be replaced. How much, **? A 1000 $ more. My reaction, WOW. But we will credit the account 500$ because, we were at that area of the engine, so we should have caught it. Thanks BMW, I gave you my car, you fixed what you wanted, not the problem it was in for. Then you hit me over the head & steal my 1205 dollars. Youre the best bandits I ever came across. Again thank you B.roken M.ay W.ork OF COCONUT CREEK. :^(...

Re: 2007X3. Many times since, approximately the vehicle had 60K miles, prior to my 100k miles warranty running out, even though I was experiencing problems with my transmission (i.e. not shifting properly, clunking when shifting, noise and jerking when shifting), the Service Dept. told me there was nothing wrong. Now that I have 120k miles on it and my X3 will not go into AWD, I am told by Erhard that my transmission differential needs a $1,400 repair. I have never missed maintenance and at the last maintenance, I was complaining about my transmission.I would like my transmission problem fixed at no cost to me. It seems BMW, blew me off to get me through until my warranty was up (extended to 100k that I paid for). Very disappointing and too costly for me. My wife and I both own BMWs and will be going to a different make vehicle because of the deceitful treatment I have received. Something should be done about BMWs lack of responsibility when it comes to taking care of warranty issues.

I bought 2003 BMW X5 with 82,200 miles from a dealer in the U.S. in September 2011. That was my first time of owning a BMW. Actually, I was excited for buying such a prestigious car. Just after one month of owning the car, I have spent close to $2,000 in repairs related to the front suspension. A service advisor at the dealer, where I sent my car, told me that the engine had to be repaired because it was leaking and that would cost about $3,000. The steering wheel has to be repaired as well. I experienced jerking when the car was changing from the third gear just recently, and I took it to the same BMW dealer. They say that the transmission is bad and it has to be replaced. That will cost between $6,500 and $7,000. I cant just comprehend what is going on. I thought BMW was a durable and prestigious car but I am losing hope and confidence in the car. What can I do now? I am getting frustrated. Please help.

BMW 2011 x535i Premium Problems - I purchased this car new 2 years ago. My car boiled at 12,520 mi. in New Mexico, was towed to Tucson At 2 am for 1.5 hrs. Tucson BMW - requested them to drain and measure oil. They refused! BMW book for owners states: Too little or too much oil can damage engine and/or transmission. BMW doesnt care. In Sept. 2013, got front brakes at Escondido BMW, CA. They refused to change the rotors that were badly rusted and below specs until I returned to the BMW shop after taking it to a German shop to see if they did the work. They didnt. Upon returning, I was able to force them to change the rotors. Since purchasing the BMW, the car hesitates and jerks for about two blocks before driving right. The car emergency parking brake is designed to ruin the transmission if it isnt applied in a certain order. There is a pin in the brake that will pop if not set right and if it breaks off, you need a new transmission! $$$$. The leather is cheap and thin. I am a single retired woman that doesnt drive daily. My seat is worn as if it had 60,000 mi. on it, instead of 29,000! I also paid an extra $1,300 for contour seats, but the ride is so hard, you become a bobble Head with a headache if you arent driving on very smooth highways!My entire rear muffler system arrived totally rusted when brand new. BMW has a 10-yr. Rust warranty, but refuses to honor it! Windshield was defective in the 20,000 mi. range. BMW refused to honor their Windshield warranty also... My cost: $903! The glare from defects blinded me. Navigation went out three times, blank red, then all in German language... Acktune? Attention! Etc. My AM-FM and Sirius also went blank. If they cant replicate it at that moment, they wont fix it and dont care. Navigation works, but also is defective and often tells you the wrong way to turn, so you also have to rely on N, S, W, E. When you buy the car new, they want you to pay hundreds to update your navigation. It does not come updated!!!Gas mileage is not good like they claim. Neither is the twin turbo engine. I was told by a Vista BMW dealer mgr. that I need to add a qt of oil every 2,000 Miles. I dont think that is in the manual either. The oil seals go bad often, claims a BMW mechanic. When BMW was being taken apart by BMW rep at Encinitas BMW, they scratched my rear side bumper! They also did not put the car back together right and frequently called to tell me the car was ready when they had not performed the work, causing multiple trips to dealers and much aggravation and gas.Filed a lemon law in NJ where I bought the car. If I had purchased it in Calif. BMW would have bought the car back; but all they want to give me is $8,000, which is standard for any lemon law complaint in OH and NJ unless the car quits and is a life threat or injury from malfunction is proven. Someone in Munich had my same vin# except for last 5 nos. Their car stopped in the middle of the highway, lost all power and brakes! This happens to some BMW owners of X5s. At the time I purchased the car, I thought I loved it. Now that I own it, and have researched all problems with this model. It states in Car magazines this is the 2nd worst SUV for 2011 and is on the Do not buy list because of all major problems. This car sticker: $63,225. Worth: 0 in safety and reliability and service at BMW! BMW does not honor their warranties! If you file a lemon on BMW, be aware they add code 13 on their confidential Store copy of your invoice. This means the dealer must contact BMW Corp. in NJ., who in turn tells the dealer to do nothing except oil changes and they told me their hands were tied! BMW corporate just did a fabulous remodel for $100 million in New Jersey. It seems nobody can make them honor their worthless warranties!My recommendation: Do not buy this car unless you are a European mechanic. BMW does not tell you to buy a software update program for $325 or your car may totally fail leaving you helpless and frightened when it shuts down. Locks are iffy. Sometimes they work, but they seem easy to break into. Remote battery fails frequently and all BMW does is temp. charge it. BMW can erase all the codes on your car if they dont want you to know what is really wrong.I had German shop run 3 pgs. of codes that were bad on my new car. BMW Ohio kept these records. They were mostly camera errors. If you can find a German shop to run codes on your car, then you will know what is really wrong. BMW will never admit to any failures and paid millions in fines to NHSTA because they refuse to turn in complaints to the national board according to the law in the time frame regulated for the first few years on any BMW! Why are they allowed to get away with breaking the law????? And why cant they be made to Honor all their warranties, which you pay for in the price of the car and is an Incentive to purchase the car? Prestige BMW in NJ also failed to give us the $2,500 holiday credit incentive they promised! And it took two months to get the privacy cover that came with the car new! You be the judge! Please consult Carcomplaints.com; NHTSA 2011 X5 problems and recalls; Recallowl.com for more info on autos. I hope this is helpful to others.

BMW K1200r motorcycle - I bought the bike new in 2006; it now has 5000 miles on it and the transmission is shot. After being told by the dealer it will cost $6,000 to repair and BMW has a known issue with this transmission to the extent that they totally redesigned a new transmission that my existing clutch and associated parts will not be compatible with, they will not do anything towards customer goodwill even though they have known of this problem and never sent a notice while it was in warranty to get it checked out. I guess its true that BMW is an acronym for Bring My Wallet. This will be the last BMW anything I ever own. Such poor customer service!

I purchased a 2011 BMW 550i xDrive from International Autos Group. I must say I love the car and am very happy with the purchase. The issue I have is with BMWs failure to honor the contract that was signed. The contract states the CPO warranty with a deductible of Not Applicable, yet BMW is charging $50 for every service. It took weeks for BMW North America to render a decision, and I think they knew it was the wrong decision, but nevertheless they told me to pound salt. The rep was very rude during our last call. It is my understanding that International Autos Group in Milwaukee, Wisconsin ultimately denied the request to honor the contract. I caution against working with this dealership. Have had much better BMW dealership experiences elsewhere.

I leased a 2015 BMW 428I - I have had timely payment without interruptions. I have had very minor maintenance issues. BUT it seems as I have found myself with an ongoing to date unresolved electrical issue -- specific to the radio. I have take this car 5 times back to the dealer to no avail. I am without my car for days and sometime weeks. And it seems as if they cant get it right. As I am now again experiencing malfunctions yet again with the RADIO. I have exhausted all energy with this. My lease is up in two months --- I have opted to contact BMW and suggest/offer to at this point just return the car two months early as it makes no sense to again take the car back to the dealer for the SAME ongoing issue and have them keep the car for days and so thereafter have the same issue reappear.I was insulted and disappointed that I was offered to take the car back early without being charged for the last two months of the lease BUT only if I agreed to purchase another car... What a major insult to my current situation. I would have expected a prestigious establishment to OWN their LEMON and offer me an amicable solution enough to have me re-gain confidence in not only there product BUT the way that treat/satisfy their customers. After rejecting the horrible offer I was told they will revisit and have me wait until June 7th -- for my final answer. Very disappointing to say the least. My situation has been established by records of the amount of times this car has been worked on for the SAME issue. But yet they want me to wait an additional week. SHAME ON BMW USA.

I have 2014 X3 since 2018 and the problems start 2020 after expired of extended guarantee period of course. Same problem 3 times. Same service station which is Oregon Bmw in Halifax Canada but they didnt completely solve my problem but l pay every attempt, called to head office of bmw Canada. They also say that, You should pay every step of maintenance even we couldnt find anything. So my car almost new now because they changed many parts and still same problem. I dont want to use this car anymore.

I was sold a lemon, bought brand new car (2012 BMw x6 35i drive) with only 10 miles that had a manufacturers defect that had to be fixed 3 more times within a 24 month period. Asked to be put in a new car because it had not been 30 days since purchase and was denied. BMW changed my oil and a month later my engine locked up on me because of their negligence. Horrible service treats you like a number, damages your car purposely if you ask me so that they can make $$. All of a sudden I have all these MAJOR issues when car goes out of warranty.Looking for a good attorney because I want every penny I spent back for all the pain, and suffering. My car constantly had oil issues with leaking oil and exhaust issues. The car rides like crap since they have called themselves fixing it. Help. Anyone out there with similar issues. Maybe we can try and get a class action going, or if you know of a good attorney that specializes in lemon laws please I would be ever so grateful for the information. The car has had 3 safety recalls on it. I will NEVER purchase another BMW!

Problem 1: Transfer case have been replace several times and Im still having problems with this high price Junk. Problem 2: About 6 months ago the car started sputtering when you accelerate. I found online that you can take your BMW 2011 750LI xdrive in for a customer care package (They did not call it a recall but a customer care package). I thought this would correct the problems because they replace some sensors and vacuum hose but the problem is still there. BMW did a full diagnostic and said Remove and replace all injectors (x8), ignition coils (x8), and spark plugs (x8). (During the inspection found the vehicle misfiring). Final cost will run $6777.00. My warranty company will refuse to pay because they wanted to know what would you replace all 8 injectors and all of the other parts because all 8 injectors cant be bad. The warranty company think BMW know they have a faulted Injection systems and trying to upgrade and correct the problem at the customer expense. The car burn major oil, BMW claim this is normal. I will get a second opinion. This is the worst car I have ever own and when you spend a 100,000 on a car you expect to drive it more then 4 years without all of the problems these car has cost us. I thought BMW quality meant something. I will never, never buy another BMW in Life.Problem 3: Car have 114k now they are telling me the Transmission needs to be replace. This car have been a nightmare from hell. BMW NEED TO BE ASHAMED OF THEMSELVES FOR PUTTING OUT SUCH horrible quality. YOU HAVE LOST US FOR LIFE. Now when I see a BMW commercial I laugh. They are truly the new Ford in the world of Automobiles.

I am very disappointed with the service I have received from the dealerships in the Atlanta, GA area. I purchased my car on January 15, 2015 and it was one of the proudest moments in my life. I have had to take the car in several time because of the oil leak and I was told by the 2 separate dealership that they cant find an oil leak. I took my car to a certified BMW mechanic and he informed me that there is a known oil leak with BMW 750li NG3 engine but BMW refuse to fix or change the engine. I got up this morning and wrote a letter of complaint and when I was looking for the Customer Complaint information for BMW I found this website. I went through and read all the posted complaints and I see I am not the only owner who is having oil leak and my air conditioner going out.It seem to be a big problem with BMWs and I am very disappointed but I refuse to drive a car that smokes, leaking oil and the air conditioner not cooling properly. I work for a major transportation company and I am going to be sure I let everyone I work with know the problems I am having with the so call Ultimate Driving Machine. Sounds like I bought a Lemon so if we are going for action lawsuit count me in. I agree that the 750li should considered a LEMON.

Loved this car when I bought it a couple of years back. Maybe I got ripped on the service costs a bit but needed a battery pretty early on which ran me about $250, needed tires and brakes 2 summers ago ($1300), then needed an alternator and valve cover gasket replacement about 2 months ago ($1700). Three days later check engine light is back on, oil dripping under the car and it smells like burnt oil again- take it back to shop (indy not BMW) hoping valve cover gasket failed or was installed improperly and lo and behold they want another $1300 to replace the oil pan gasket. Could be the oil filter gasket but at this point its just too much. Ive had Hondas, Infinitis, Chryslers, Nissans, etc. and have never had this much trouble with a vehicle. Some of it is definitely bad luck but this is the worst vehicle experience Ive ever had. Dont get me wrong, the car is awesome but I cant keep the check engine light off enough to enjoy driving it. Its really not even the money at this point, I just cant keep it out of the shop and its not really reliable anymore. I would be afraid to take it on a long trip which is a shame. Actually looking to trade this in on an Infiniti G37x.

Its a 2011 BMW 535i. When I turned on the front defroster the fan was making an abnormal loud noise. Took it to the dealer and they checked that out and said leaves went inside the fan motor and they had to replace the fan motor. My question to BMW again how did the leaves went inside the fan motor to begin with? Do not they have proper system in place where the leaves should not be even allowed to go inside. I saw this happen to way older cars. I drove Japanese cars which were way older models than these, never ever had any issues like these. Please do yourself a favor stay away from B** unless you love to keep throwing your hard earned money and get stressed out all the time, and will always drive in fear.

Since I purchased my new car, we have spent thousands of dollars on repairs, that were always not under warranty. I requested a detailed report of service history, and I was told that I could not get one. The car would go in for a problem, get back, and days later, have what is supposedly a new problem. I was told by the Service and Sales Department, that all BMWs over 50,000 miles fall apart, and always needed fixing. They are a typical car repair service, taking advantage of people who know nothing about cars.

Unsafe unreliable products. Owned this vehicle for a year and a half. Have been able to drive it for 4 months of that, with no replacements offered during down time. Don’t have the time or energy left to delve into the details of all the headaches and frustrations with my X6 hybrid, or the $20k+(Seriously, no joke!!) it has cost in repairs the past year and a half.

As a result, my name was signed by a Roxbury BMW dealership employee prior to submission. When I discovered the mistake and complained to the general manager, he told me the person no longer works there. This is considered fraud and unacceptable; I want justice. I am a three-time BMW 5 series owner with the same dealer. Please help me with the next step. Thank you.

Saturday, August 16, 2014, while going to 2:00pm appointment, drive train error notification came on and 2012 BMW 535 with 6,000 mile shut down on Littleton Blvd. in middle of traffic. While I have AAA Premier, I wanted to give BMW roadside assistance the opportunity to serve a customer in stress. I pressed the overhead SOS button and was connected to a rep who told me tow truck would arrive in 70 minutes, 3:38. At 90 minutes, no tow truck. So I called again and was told tow truck company had blowout and was on its way and would arrive in 10 minutes. At 35 minutes, no tow truck. So I called again and was told BMW roadside assistance would contact the tow truck company to see where they are and would call me back. They never called back. My wife who had arrived earlier who has Parkinsons Disease waited with me. I called again and was told the tow truck would arrive at 4:48... It never came. At 5:00pm, I called BMW roadside assistance again and they said tow truck was delayed and would arrive in 1.5 hours. I called Ralph Schomp BMW in Highlands Ranch Colorado, our dealer and they dispatched 2 employees, 1 to wait until the tow truck company arrived and another to take me to the dealership and provide a loaner. While at the dealer, my wife who was kind enough to wait for the tow truck with the Ralph Schomp employee was a nervous wreck when told the tow truck company Alpine operating in Denver had another 2-hour wait until a tow truck would arrive. This would make it 5 hours later. Finally the dealership called BMW and told them to cancel Alpine and send another tow truck company. Finally, after 7pm another tow truck company arrived and pulled the BMW 535 off the street to a parking lot and said they would come back as they had two more vehicles to attend. BMW Roadside Assistance has proven to be a joke! I will never use them again nor will we ever buy or lease a BMW product. I am a 76-year-old, a retired academic with a heart condition and as a result of BMW Roadside Assistance incompetence, I had to spend over an hour at home resting after the exhausting ordeal to survive the incredible stress they caused. I recommend never to trust BMW Roadside Assistance and we will file an official complaint with the company. Ralph Schomp BMW however are a professional group of people who did everything to solve the major problem of a drive train malfunction shutting our BMW down... Courteous, working over the top to provide needed assistance... while putting their own employees at risk.

How many of you guys have had to replace your door handles on your BMW X5 from the year 2005 to 2008? How many of you had to replace your windows and how many times have you had to do it? Theres a defect - very very bad defective thing in their door handles to the point where they will break and you cannot get in or out of your vehicle. Also with the windows they will fall all the way into your car like theyre not like its not heavy enough to hold it. Okay its a shame that all of us have had to go through this and we repair it and we dont ever do anything about it. If I would have known that I wouldnt have purchased it. I cant get in my car from the outside at all without going through a window after breaking my car every time I want to drive it. Its a BMW X5 2005. Thats a shame. Should no luxury vehicle have a handle broke on a car. Ive never met or seen a car that had a broken door handle or is that the windows just fall down into it like the wires are not heavy enough. But BMW does not want to admit that its a defect. I dont know why theres no class action lawsuit but I will warn you do not buy yourself a BMW X5. The handles will break and you will repair them all of them. You will not be able to get into your car okay. Dont even do it. Its not even worth it their alternators. The car goes through alternators like its going out of style. Every time you turn around youll be buying a new alternator because the oil sticks into the alternator. These BMWs are highly defective mostly all of them. I dont know nobody who hasnt repaired a door handle. Do not buy one of these.

I purchased a 2006 BMW 750li new from Reaves Motorcars of Tampa. I noticed the paint starting falling this year. I took it to the dealer who stated he felt there was a defect in the paint/clear coat. He called BMW to come look at the problem. On the once a month visit from the regional manager, Bill **, I was called by the dealer to drop the car off for his review. When I came to pick the car up the service tech informed me that it was not warranted. I was also informed that he never even looked at the car. I then spoke to the general manager, Kelly **, who gave me the 800 number for BMW customer relations. I called them and explained the problem and they scheduled another time for the same rep, Bill **, to actually look at the problem. I went to the dealer to meet the rep to discuss the problem; he no-showed and let me sit at dealership waiting on him. I called the 800 number and I expressed my frustration about the unprofessional behavior of the rep. When I got home I received a blocked caller ID call from the rep who asked to come look at the problem but never apologized for his no-show. He showed up at my home with an obvious attitude, looked at the car and said it was not warranted. I was very disappointed. I then took the car to a different dealer, Bert **, to get a repair done unrelated to the paint. When completed I asked for a price to have the paint repaired. I received a call from the service tech who stated they thought I should have the BMW rep look at the paint as they felt there was a defect. I asked who the rep was and the answer was Bill **, the same rep from the other dealer. I explained his past evaluation and asked for a price anyway. I called the 800 number again and shared my concern and they said there would be no further action in spite of my request for a different set of eyes. I feel BMW has poor representation and does not want to fix their defect. I would not recommend a BMW. I will get the car repainted and submit a claim in court.