When I top off my Gas Tank, after that is difficult to start up and maintain the RPMs. It gets turn off, and after I accelerate couple times it get stable but the check engine turns on, and this issue happened any time that I fill the gas tank.

In August of 2012, it will be 2 years that I have owned my 2011 KIA Sorento. I bought the vehicle brand new. 3 weeks ago (at 30K miles), my 4 tires had steel threads poking out and the tires were very thin. The Sorento was also pulling to the right, very bad. I contacted the dealership, telling them that their manufacturers tires were bad and demanded they replace them and fix my alignment. Kia told me that it could have done 12 months prior, but that I am out of luck now and have to pay over $200 to get it fixed right. So, I went to another big time vehicle mechanic. They did my alignment and they also mentioned that the camber bolts needed to be replaced/fixed, but that would have to be something KIA needs to do. This place did do my alignment, after I forked over a thousand dollars for 4 brand new tires at Discount Tire Co. So, Kia Corporate Service told me to bring the vehicle in for a checkup after I told them what the other mechanic told me. After Kia was done, they hit me with a charge for another alignment! I explained to the guy that we had told him from the beginning that we had an alignment done and that we did not authorize this. Then, Kia told me that the camber bolts were installed backwards and the mechanic had to fix that too. I told the guy, How could that be? The other mechanic never even touched the bolts. After I was forced to pay in order to be able to drive it off, the Sorento went back to pulling off to the right again. So, back I went to the dealership today. I took this Kia service guy for a test drive in my Sorento. This guy said that driving down our bad city roads just makes it seems like our vehicle is pulling off to the right. That there are a lot of bumps in our city roads. The service guy said they will take another look at our Sorento, even though as he said, There is nothing wrong with it. Kia also refuses to give me my money back for the other alignment that was done, which the vehicle did not need. While there, I met another customer who had just gone through the same, exact thing we are now going through. She has hired an attorney and gave me the name of her attorney.

I am not a Kia owner but would like to take the time to make a complaint regarding a commercial that is airing during family prime time. I am watching TV with my two children and a Kia car commercial came on that used foul language. I am not sure who is doing the marketing that would use that kind of language. I do not normally take the time to voice an opinion but I really found it offensive to use unfavorable language for an automobile commercial.

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

I was given a gas consumption card for $400.00. When I went to go use the car I was told that the card had expired, so I went to the KIA dealership on Van Kirk in Brampton, ON, and explained the situation to him so he called head office and left a message for a manager there and got no response from him. Ive been a customer of KIA with multiple cars for 22 years. I feel unappreciated and shocked at the customer service of KIA. Its been about 3 weeks now and no one has even called me back yet.

Disappointed customer. I thought I was making a smart choice when I bought my used 2011 Kia Sorrento (Liberty Ford) boy was I wrong. The reason for the purchase I needed a reliable car as I drive 500 miles a week from home to work and with Kia having a 10 year 100k mile warranty and the car only having 70k miles on was to me at the time a no brainer. I had the car a little over a year and the engine went. I did purchase the extended warranty from Liberty but because it was a Kia they could not work on it and sent it to Bedford Kia for inspection. After numerous phone calls and even an in-person visit, they had my car for 52 days before it was fixed and returned to me. They put in a new/used engine that had at the time 65k miles on it so I thought once again I was in good shape, well I was wrong again. This engine lasted 11 months and 22k miles and because I was over the miles, I was told in not so many words - sucks to be you right now, you will have to foot this bill. I also want to note this engine quit on me as I was slowing down for an accident that was on the freeway. I was going about 60mph at the time, tapped the brakes to slow down and the engine quit. I had to limp the car from the high speed lane to the berm with no power, it was a very dangerous situation at the time. I am just trying to understand as a customer that had 2 bad engines where the accountability as a manufacturer is? I do understand warranties but all I was looking for was someone to say we understand and give me some kind of help. I wasn’t looking for Kia to pay the entire bill but 2 engine failures engines that only made it to around 80k that were not my fault some help would have been nice. All toll right now I have around $6.200 invested back in a car I only paid $7,400 for. As a single father of 6 working 2 jobs this was a bill I did not need. With all this being said I would like to thank my mechanic at Done-Rite Auto who treated me as a person first and a customer second by cutting his price on labor and parts and had the car fixed in 3 days as opposed to the 52 it took Kia to fix it.

I signed a contract and paid $3000 cash (debit card) down on a 39-month lease for a 2012 KIA Sorrento for a monthly lease price of $299.95 per month. Contract signed 12/28. Scheduled to pick car up next day, 12/29. On 12/29 late morning, they inform me that the price of the car has changed to increase another $27 per month to a $327 monthly payment. Their reason was they could not get finance company to bump me to the tier we needed. I had a contract signed and a handshake at $299.95 per month, then they change their mind the next day and add $27 to the deal. I want them to honor the contract we signed. They now want to cancel the contract because I won’t agree to the new price.

We bought our Kia used, (we werent told it was used at the time we bought it, we noticed it was used after we had bought it and got in it - as we didnt test drive this particular one). In any event, the warranty covered the electrical parts up to 12,000. At about 11,000 miles, I was driving down the highway and was told that break lights werent working. We had head light issues and just thought it was a the bulbs, but both break lights went out, then pulled into the parking deck and notice no running light and no head lights except for brakes. We had to get towed back to the dealership and they replaced all the bulbs saying they were burned out. By the time the lights went out again, it was out of warranty. Every month or so, a bulb will go out - a head light, a break light. Then we noticed when you hit the back of the break light, the lights will flicker on and off, so the bulbs werent actually burned out. Then we began to notice the electrical seats were burned out. And then the lights where the manual transmission gear stick was burned out. Then the license plate lights. And now, for the first time a new electrical issue surfaced in the electric side mirrors, they will no longer work. We noticed many burn marks within the electrical components. We are certain KIA was aware of the electrical issue when we brought the car in under its warranty period, but they refused to address and simply replaced the bulbs and said sometimes things like this happen. We have been stopped by police for headlights being out, brake lights not working and license plate light out. While I love my KIA Sorento and mechanically it has been a reliable vehicle, the electrical issues have been dismal, costly, and unsafe.

Kia Sorento 2013 SX V6 - Nice vehicle as long as you stay on top of maintenance.

The speedometer on my 2005 Kia Spectra sometimes doesnt read my speed correctly. The first time the incident occurred, it was almost 2 years ago. I only had the car for a day. While at the red light, the speedometer said I was driving 60 mph. When I started moving, it went up to 120 mph. The following day, I took the car back to the dealer, they checked it and explained to me that they couldnt find anything wrong with the speedometer. A week ago, today, I got a speeding ticket for driving 60 mph in a 40 mph zone. After getting the ticket, as soon as I started driving, I noticed the speedometer at 50 mph. I noticed immediately that the speedometer was acting up again. I stopped the car to confirm. After coming to a complete stop, the speedometer was still reading 40 mph and then the hand started slowly moving downwards. The following morning, I took the car in to my nearest Kia dealer where they checked it, said they ran a test and placed it on their computers but couldnt find anything wrong or any error codes so theres nothing they could do. Now I have to go to court, pay a speeding ticket, get points on my license all for something thats not my fault and something I cant fix nor the dealer can fix. So Im going to need Kia to fix this!

I purchase a New Kia Sorento from Kia Destination in Feb, 2014, I wanted fog lights put on it and at that time I thought I get a car starter and wait until the weather got better before putting them in. As I was told it would be no problem putting them in BUT they didnt tell me I had to change the wiring Harness because it was not wired for fog lights and would cost a great deal of money. I called Kia Corporation because Kia sales Employee Misrepresented me and Kia. And they should be responsible for the sales person action. Went back to Kia they said they could not do anything for me. I have 2 kia and I will never go back unless they make good on their Employees Misrepresentation..

I bought a slightly used 2011 Kia in 2011. It was in amazing condition and I spent the next 7 years taking immaculate care of it -- never missing an oil change and keeping up with the regular maintenance. Last week, while driving, out of nowhere my car seizes and then starts making a very loud rapping noise. Engine is kaput. I had it towed to my mechanic (my cousin so he doesnt give me any bull -- he even does a diagnostic in front of me and shows me exactly what is wrong with the car and why). He says one of the pistons broke, causing tons of metal flecks in the oil (which I had recently changed). The piston had also hit one of my spark plugs, chipping off a tiny piece of it. He said the issue is the exact same as all of the thousands of Kias being recalled, and that this is a bad engine and its the manufacturer at fault for it, not me. Especially since I had taken such good care of it -- no sludge in the oil, no nothing.Call Kia customer care & open a case -- they say I have to have a Kia dealership diagnose it for them to help me. So I tow it to a dealership and they charge me $120+ just for the diagnostic. I try to give them the diagnostic from my mechanic and tell them about the broken engine and the spark plug and the piston, and they wont listen to me. I go home and wait thru the weekend. They call me Monday morning to say my car doesnt have a broken engine, but that the tiny piece of spark plug is causing the issue and they need another $350 to try to remove it and it may cost up to $1100. I tell them to wait and call my cousin to ask if that sounds right. He said, no, thats outrageous, and he calls them and makes them put the mechanic on the phone. Mechanic is a complete ** -- didnt even run a diagnostic, just looked at the spark and figured that was the problem. Cousin asked if he ran a compression test-- of course he didnt! Then the mechanic tried to say it would take 3 hours for a diagnostic then, and cousin said, how long does a compression test take? Guy says, I dont know, Id have to look it up to which my cousin replied, Its certainly less than 2 hours. You can send me an itemized list of what youre doing.I ended up making my cousin the one the dealership had to go thru. And, GEE WIZ! Turns out when they actually DID THE COMPRESSION TEST, the problem with the car is exactly what my cousin said was wrong! And do you think Kia stands by its 100,000 mile/10 Year Warranty??! Of course not! Because Im the 2nd owner. And does it say on the ads or the website that it doesnt apply to 2nd owners? Not unless you find your manual and look it up -- Intentionally deceptive and misleading. And REGARDLESS, this is THEIR FAULTY ENGINE. Customer care wont do a fricking thing and expects me to pay thousands of dollars for a new engine, even though they KNOW its their responsibility and theyve already had to recall all their other engines (but for some reason not the Rio...) My cousin even called Customer Care and said my engine is affected by the recall, theyre just trying to save face. I have years and years worth of oil change and maintenance receipts as proof that the fault is theirs, and they wont do a freaking thing to correct their mistakes.I have never been so disgusted. The incompetence of the dealership, the arrogance of Customer Care, the mistreatment of their customers, the lemons they wont take responsibility for... I WILL NEVER BUY A KIA AGAIN. Do yourself a favor and save yourself the inevitable headache and HUGE repair bills-- STAY AS FAR AWAY FROM KIA CARS AS YOU POSSIBLY CAN.I now have to junk my car after I had JUST replaced the breaks and done a bunch of other maintenance to it. I hope the company goes bankrupt and burns to the ground. They are the most corrupt lousy liars I have ever come across. Just do a quick freaking search online and you will find hundreds and hundreds of stories just like mine. It is unbelievable that an 8 yr old car with 98,000 miles on it would die with no warning and Kia just shrugs its shoulders. This is unacceptable. If anyone files a class action lawsuit please let me know -- they need to be taken down.

Perth Kia service department made adjustment to the airbag sensor under the passenger seat each time the car was in for oil change for three years during warranty period. After warranty expired, I went in for oil change and asked them to look at the airbag sensor. They told me it was broken and would cost around 1500 dollars to replace. I thought they would do the honorable thing and fix it but I was wrong. I then contacted Kia and after a year they told me there was nothing they could do.

2012 Kia Sorento - My parents bought the Kia brand new. The drivers side seat adjustment contraption has broken twice now! They did replace it the first time for free, but Im not so sure about this time. There needs to be something other than a piece of plastic holding that contraption in place.

2011 Kia Sorento - I bought the vehicle used with just over 50 thousand miles. Something went wrong with the motor and Kia will not fix it because I cant provide maintenance records from all the previous owners. Sounds like if youre not the original owner the warranty doesnt have to be honored. We will never own another Kia.

To understand this KIA dealership in Burton UK, I need to back up a bit. I saw a car on the internet and arranged to view it. On the agreed day I checked to make sure that he car was still available and they said yes. I set off by train from Coventry UK. I had to change at Birmingham UK to catch a train to Burton. At Birmingham I got a call to say that the car has been sold. This sets the background to my subsequent dealings with KIA in Burton. They apologized and promised to let me have first look at another car. (With hindsight, I should have declined.)I did look at another car, the salesman told me that the car had had only one previous owner who gave up the car because he had epilepsy. We negotiated and agreed on a price based on what I had seen of the car and what I was told. He told me that (1) the car will be checked over and serviced (2) I will have two year free service in 2015 and 2016. When I received my V5C form from DVLA, it had two previous owners. I sent a text on 17/11/14 to the salesman and he did not reply to my query that he told me the car had only one previous owner from October 63. He did not reply.One morning as I was driving along the road I found that my windscreen washer had frozen. The temperature was barely -1 deg Celsius. When it thawed, I noticed that instead of the normal windscreen solution, it was pure water. Alarm bells started ringing. I checked the Service book and it was not stamped. I then wondered why the boot light has never come on.I wrote with a list of complaints to the CEO of KIA including that the car had not been serviced. My complaint was passed on to the customer services department saying that the garage was only obliged to top up the windscreen washer (with water by implication) and not to introduce a solution that lowered the freezing temperature of the windscreen washer. I found that astonishing. On the question of previous owners, because I had no documentary or audio evidence to support what I claimed was the gist of the conversation, that was dismissed. Apparently the bulb in the boot and had burnt out from use... by whom I wondered? They asked me to return the service book so that they will stamp it. I refused. I asked whether the two year verbal agreement on servicing the car still holds. No reply. I am intending to send it for servicing and bill the garage and if they refuse to pay, Ill try the small claims court. I paid for the car based on the information given to me which they deny. What should I do? Can I ask for my money back or reach some form of compromise? I also tend to write to KIA in Korea to complain. I suggested to the customer services that the point that the service book was not stamped is evidence that it was not serviced. There was no counter argument. The scan of the service document carried out had no page number so it could have been written any time. What can/shall I do? Anyone have the address of KIA in Korea?

Leased a Kia Sorento early 2016 brand new. No problems that I noticed other than the engine oil got dirty and more dirty every time it was changed. Shortly after my oil was changed the last time, the engine started making a clicking noise then it all of a sudden blew. Dark smoke came out the exhaust. The car cut back on long enough to get home then it didnt cut back on. Had Kia tow it to get maintenance only to have the warranty company refused to pay for repairs. Was told that there was sludge in the engine and was asked to provide service receipts, which I did. I am not a rich person to just pull 5000 dollars out of my pocket and pay for a repair especially if I am not at fault. I told Kia to take the car as a voluntary repossession. No word since. Im completely disgusted and now Im sure my credit is screwed. Something needs to be done.

I have the KIA K900 year 2015. I have a recurring event my car tries to EAT me. Really I mean just that. To understand this let me let you know that this car is totally computer controlled. Everything is controlled by the onboard computer. There is no manual levers to work with. E Brake is computer controlled, shifting, starting, running, lighting, air conditioning and also the steering is drive by wire. So with that information here is how my car tries to eat me. I get into the car and put on my seat belt and step on the brake pedal and press the start button and my seat moves very fast all the way forward so much that I cannot move anything. Real, leg under the dash pressed hard into the dash well and the seat with not stop until it get where it wants to go then it stops moving.Now this is the terrorizing part. I cannot move the seat anywhere. It will not move back or anything at all. Now this is scary to me because I am thinking, Hey I am pressed hard against the steering wheel airbag if it goes off I am a dead man. I am a man with a disability and trying to get out of this was impossible. I had the police and fire to come help me and the fireman were able to twist me out of the car like a corkscrew. After this happen I had it towed to KIA Place I got it from and they worked on it and could not find anything wrong so to maybe fix this they did a complete computer reinstall of my car. Well this car eating me thing happened four more time and then the scariest thing happen. My car while I was drive down the road next to Safeway ate me. I could not move my feet to step on the brake and the right foot was on the gas pedal which I move sideways to prevent me from pressing on the gas. But the worst was I could not control the car because I was pressed so hard against the steering wheel I could not turn it but very little. Visions of hitting anything and having the airbag go off was scary. Of course this end ok, the fire department and police are the greatest and best people around. I was pulled from the vehicle again and the car when to KIA car company again. The company was really mad about this because my car tried to eat the service manager also. But KIA in the sky said not to repair it because they could not replicate the error. Now this top of the Line KIA Motors vehicle The all great K900 sit on the side of the road. I will never drive it again and the car company that I got it from understands but cannot help me and still to date KIA Motor in the sky will not make good on this car. Microsoft who programmed the car computer system says it is a defective BIO somethinga majiggy they are EPOMS thingies. But KIA Motors in the sky will not authorize a replacement of the computer thingy... I will never own another KIA Motors car at all.

New 2012 4cyl GPI AWD Sorento - Initially got 12mpg city, got excited when it started to get 14mpg. Now, it’s down to 10.4mpg. Have just over 4k miles on the vehicle. I contacted consumer affairs and was given a number to reference with the dealer service. Service found nothing wrong with the vehicle.I can get better mileage with 8cyl hemi. This is totally wrong and needs to be dealt with. My options are to trade it in and lose money, or look to the market or legal for help.

I have only had my car for about 4 year and a couple months. I keep up with maintenance and everything. Recently, my car has been shaking, stalling and the wheel drifts to the right. It has got to the point where I do not even wanna drive this car. I brought my car to Kia and they quoted me $150 for something that needs to be replaced and told me that my tires are causing the wheel to act like it does. I still have a warranty for the car and they did not fix or replace anything. There are more problems to this car that I am not aware of. I was looking to keep this car for another two years, but looks like now I am going to have to trade it in. I a bit disappointed with Kia, I did not think I would run into so many problems so soon in the game.

Leasing the Kia for my son so he would be safe in a new car then at almost 5000 miles, car shut off while driving! Thank God he was on a back street where there is hardly any traffic and not on a highway! Needs new engine. Getting one under warranty. Im angry.

Kia was sued over their faulty harmonic balancer bolt yet will not stand behind the Sorento defect. Not a dependable company! I have been basically told too bad that the bolt broke on a car with 100,00 miles and still like new, they want me to pay to put a new motor in it, and pay for the towing of 475$. They told me they would fix it and pay towing. Now they backed out...again not a dependable company. Buy CHEVY OR DODGE!!!

KIA (Sorento) has a factory defect, which is not being disclosed at the time of purchase. The gear shift switch assembly has a shift cable that tends to malfunction. I want this to be noted. Should this part defect occur in the future, it will be replaced without cost.

We purchased a new 2012 Kia Sorento. The first dealer never rotated the tires, and refused to help with a defective Spring. I had the pictures of a snapped spring on the front right. Had to replace all the struts and tires. Switched dealers. At 60,000 miles, the car started to have major electrical problems. Second dealer was worse than the first, changed battery and radio unit. Kept coming up with thousands in expenses. Finally, I told them to replace the starter and the car worked again. I cannot wait to get rid of the car ASAP. Never again will I purchase a Kia since the warranty is worthless.

Love my Sorrento; on my second one now and drives and handles fantastically; KIA dealer has great service too. Love that it has Apple Car Play and has a much larger screen now too; I can see my Google Maps, etc nicely!

I love the Kia Spectra because of how it saves gas, its a very comfortable car. Its compact, enough room inside to fit five people with plenty of leg space.

I recently moved to Denver, CO from Sioux City, IA. I was offered a great position at a new job here and had to accept it. I own a home in Sioux City and rented it out right away to move and start my job on December 5, 2015. Everything was going great here with the move and job and I was adjusting quickly. My brother in law and sister in law live here so having family here helped with move. The beginning of January came and my mother in law decided she wanted to visit for Christmas. My sister in law let me use her car to go pick her mother up but only after she had the oil changed on her vehicle. I also decided to have the oil changed in my 2012 Kia Sorento as driving all the miles back and forth to Iowa over the past few months with the move had put me at being due for an oil change. I planned on going to get it changed at the dealership as I had always done, but wanted/needed it done quickly, so decided to go to Jiffy Lube (#901 ran by Southwest Lubrication, Inc.) 8100 Crestline Ave Unit E-2 Littleton, CO 80123 (303) 933-9319. I went on January 8th, 2016 at 1:30 in the afternoon. They were not very busy, and were able to get me in quickly. They did their standard routine as far as letting me know what needed/should be done and their different classifications of oil changes. I chose the Signature Service as they recommended due to my vehicle being of foreign nature. I also had them replace the air filter as they recommended after showing me the old one. I was only there for about 45 minutes to an hour, it did not take them long to complete, paid for the service and was on my way.This is where things started to happen. The past few months, (November-current) my vehicle had been making a squeaking noise coming from the brakes, as they also needed to be replaced, but not to the point yet of absolutely having to have this done. On January 10th, two days after the oil change at Jiffy Lube, I noticed a noise not like the squeaking of the brakes, but more like plastic flapping or something with a belt or fan blade. I was only assuming these were what these noises could be as I have heard them before on previously owned vehicles and friends vehicles. The noise was bad up until the vehicle reached 30-40 mph or about 2 on the RPM scale in the dashboard. I drove to and from work at Advance America, which is about 6 miles from my home, so about a 12 mile round trip. I did this from January 11-13. I drove the vehicle to my sister in laws on January 14th, which is about 20 miles from my home, where it stayed parked for 24 hours while I took her vehicle to pick up her mother in Sioux Falls, SD. After I returned the next day, January 15, I picked up my vehicle and went to work where I did marketing, which involved driving my vehicle around to distribute flyers. This added an additional 50+ miles to my vehicle. January 16 I also went to work, round trip of about 12 miles. The 17th, I used my sister in law vehicle to return my mother in law home. My car sat for another 24 hours as I did this. The next day, the 18th I did not have work due to the holiday, but noticed the noise was getting worse. The evening of the 18th my brother in law had a friend come over to their home, where I was at the time, to check out my vehicle.We first started the vehicle and drove around the parking lot and down the street so he could hear the noise. My brother in laws friend is NOT a mechanic but his brother is and he has been around cars his whole life, so I thought he would be able to quickly tell what was wrong and recommend what to do. After we returned to the parking lot, we opened the hood so he could look at that and check the oil, basic things everyone does with a car. We pulled the dipstick and there was absolutely NO oil on the end. We did this a couple times to verify it was correct in showing no oil. My brother in law unscrewed the cap of where the oil filter is housed to make sure there was one, he did this only after I told him to. There was a filter but no oil really on said filter. We screwed the cap back on the filter housing and examined around everything further to notice what looked to be oil covering most everywhere under the engine in the engine compartment. At this point I/they decided that I needed to go to the dealership to have it looked at further. We added 2 quarts of oil to make sure there was enough for me to get home and then to the dealership as soon as possible. I took my vehicle to Peak Kia Littleton 5077 S Wadsworth Way Littleton, CO 80123 (303) 904-7806 and spoke with **, the service adviser there. I did this on January 20th and he recommended and said the next step would be to have a diagnostic test done. The next available time to do this was Thursday January 21st. I was there right away on Thursday morning for the test as I had to be to work by 10 am. The test took longer than expected and I called my work and this was fine with them to show up a couple hours late due to this appointment. I ended up calling into work that day because the testing took longer than expected and that was due to Kia informing me that they had looked and done everything as far as they could diagnostic wise and advised me that my engine was done for and would need to be completely replaced. I immediately thought it was something Jiffy Lube had done and called and informed them I would be looking into this further and also would be filing a complaint with the Better Business Bureau, which I did. The complaint number is **. I have not heard anything back yet from this complaint. I was then contacted back by Jiffy Lube to get more information from me and the manager there said he was investigating this. A few hours went by and the Jiffy Lube manager called to inform me that after reviewing their tapes and speaking with the service techs, that they did nothing wrong and everything had been done correctly. I did not agree and asked for their corporate number which he gave as their location number and for his bosses contact information. This location is owned as a franchise and the franchise owner just happened to be there at this time. He got on the phone, introduced himself as Doug ** owner/operator, and I explained what was going on to him. He informed me he would do his best to help resolve this and offered to go to the Kia dealership to take a look for himself and see what he could see. He spoke with the service people at the dealership and after he was done with that, informed me that he and they had come to the conclusion that the oil was coming from somewhere other than the filter housing. I do not know much of anything about auto parts or things like this as I explained to him and he told me it was basically between Kia and I, and that it was something faulty with the vehicle, and being under warranty should be covered and fixed by Kia. At this point, I figured that it could possibly be something wrong with the vehicle itself, because since I purchased it brand new in 2012, I had been to the dealership in Sioux City, IA many times with several different issues that they fixed and replaced under warranty. I contacted the Kia dealership in Littleton, Peak Kia, and spoke with ** once again. I told him what Doug from Jiffy Lube had told me and he informed me that it was NOT something that they did and said it was something that happened with or at Jiffy Lube. I told him I wasnt saying that it was something they had just recently done, but could be something with that particular vehicle as I had had numerous things done and fixed prior to moving here. When it came down to it, he told me that it would be $345.00 for them to tear down the engine to find out what the real problem was. I already owed/owe them (Peak Kia) $115 for the diagnostic test and did not have the extra money to pay the $345 to pay to do this to either find out if was something wrong with the vehicle, then they would refund me and it would be covered by warranty, OR it would be something Jiffy Lube did and would NOT be covered by warranty and I would be out there $345 and would have to pay OVER $8000 for a new engine. I did not/do not have the $345 to pay for then engine tear down since I lost my job due to NOT having reliable transportation, a requirement of my position there. They gave me the choice of either resigning or they would have to fire me since I was still in training and was losing my means of transportation. I chose to resign on January 22nd after working half the day and discussing all of these details with my boss. ** at Kia had told me, that day, Friday the 22nd of January that my vehicle was not drivable, and if I did, my engine would definitely seize up. I have left it sitting there at the dealership since. I have been back and forth with both Jiffy Lube and Kia, have filed a complaint with the BBB, tried to go and file a small claims case but after discussing with them the cost of an engine, advised that Colorado law on small claims limits at $7500 and it will be much more to fix my vehicle not to mention my loss of employment and now I am about to be evicted because I have no income. I have tried to contact numerous lawyers and other offices for assistance on what to do and how to find an attorney, but have not gotten anywhere yet. I have been in contact with a radio talk show and have been on the air with Tom Martino, who assists in consumer affairs, and has been helpful so far, but I think I need to hire an attorney or someone to help me with this. I know this is a VERY long plea for assistance, but wanted whomever read it to be fully aware of my situation so I could get some direction on where to go from here. ANY information you can provide would be greatly appreciated. Again thank you for reading this and I hope to hear from someone soon!!

The Car is Kia cerato 2011 with identification number of KNAFW411BB5369214. The purchase date was15-7-2011 and the number of kilometers is 9000. The car has been received on 15-7-2011 from the main branch (Abu rRwash, Cairo /Alex. Desert road) and after one month from using the car, it was noted when two persons ride on the back seat that a crack sound in the suspension system is heard. I went to Kias agent Elgendy 3S Elmahalla Elkobra branch to solve this problem and accordingly, after the maintenance, the sound disappeared. After five days only from the maintenance, the sound comes back again. As of now, I went six times to Kias agents and every time sound disappears and comes back after 4-5 days from maintenance. I have sent more than one complaint to the Egyptian International Trading & Agencies Co. and until now the problem is not yet solved. Upon this, I have advised all of my friends and relatives not to buy any Kia cars as bad after sales services increase customer dissatisfaction and negatively affect Kias sales and reputation. Finally, I need my problem to be solved; otherwise my car needs to be replaced. Thanks and kind regards.

I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that cant happen. I told him, No Eric said 60months @320 its a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasnt going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasnt happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesnt mean anything I dont feel that is right .This isnt the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it cant be done yet the manager gave us a discount because it was a 2011 and the finance guy didnt and wouldnt sale it to us at what the manager and sales person quoted us.

My 2011 Kia Sorrento was literally a gift from God. I genuinely would not have chosen it but circumstances dictated my purchase, I would not change a thing. This vehicle is efficient, reliable and affordable. I would buy it again!

In all of my 54 years and multitude of vehicles Ive ever owned or leased, this one, by far, has been my favorite. Its also the first one I have not itched to replace after 2 or so years. It is the most comfortable and easiest to maintain and handle. The body and interior are well crafted and even after almost 6 years of use are still in almost pristine condition. The paint still looks brand new and the leather interiors seams and carpeting are still in great condition. I am not the most vigilant with washing and vacuuming either, but you wouldnt know it by looking at it. I would and do, wholeheartedly recommend the Kia Sorento SX to anyone.

Well the only thing I have to say is my tires are going to have be replaced already and I have only had the car for nearly 3 yrs this Dec so why do the tires wear out so fast? I had rotated like I supposed too, dont understand that. So sorry for the complaint thanks.

I traded in 2012 Kia Soul for a 2015 Kia Soul Plus. I got the car in June and I have been listening to the 3 month free promotion of Sirius Radio. I did not even notice that my new Kia has no CD player, until the other day when I went to put in a CD. I was completely shocked. My 2012 Kia did have it and I thought that the CD player was standard. I was not told when I leased this new 2015 Kia that there was no CD player. I feel that the salesman should have pointed that out to me. I am extremely disappointed and now I am looking through stores to see if I can buy a portable one to put in my car. I understand that changes are sometimes made, but a change like this should have been brought to my attention when I leased this car. This is a feature, for me, that is very important.

I have had my 2013 Kia Sorento for 2 years and I have never had an issue with the car up until this far. Recently my fuel pump went out and as inconvenient as it was Kias customer service helped make the situation quick and cost free. Even though I was the second owner of the car, therefore voiding the Extended warranty, Kia still covered the repairs at no cost to me. Even though it was a holiday weekend they had me in a rental car the same day and even covered the entire cost for the week I had it. The customer service representatives were all extremely nice and very accommodating to our needs. I would recommend Kia to my friends and family and plan to get one for my fiancé in the future as well.

Bought a 2015 Kia Soul. Great running car. Good fuel milage. Very responsive 2.0 motor. Seats are very comfortable. Lots of headroom. Found out there is a no spare tire. And I need to go to the dealer and get my oil changed. They want you to only use their oil filter. The car rides and handles great. Only problem with the car is the Road Noise. Took the Nexen tires off at 1500 miles and got a set of P7 Pirelli at Discount tire. It cut the noise in 1/2 but there is still a lot of noise. Got over 7000 miles in 6 months.

All I can say is if you get a Kia, pray that nothing ever goes wrong with it and that you need to deal with Corporate Headquarters. They are the most irresponsible and useless group of people I have ever dealt with. I had a recall on my car that was unsafe to drive. After over a month of back and forth where I was told the part was ordered and it was not, and then I was told I would get loaner car and then I was told I could not get a loaner car and that I would have to be reimbursed for renting my own car. I spent almost $650 for a rental car for a week and a half plus having to UBER to and from the car rental place. On December 21st, they approved my reimbursement and told to allow 30-45 days for completion. On January 27th (31 days later) I contacted Kia to find out the status of my reimbursement. I was told on January 28 (32 days) it was in final review and would be processed shortly. After receiving and hearing nothing, I contacted again on Feb 5 (40 days) and have since had no response. It is now Feb 12 (47 days) and I have yet to receive reimbursement nor any response from Kia. I spoke to manager, Brenda ** at Kia today who also told me that the reimbursement is still processing and she would follow up with me. Brenda did not follow up with me so I had to email her 8 days later and she told me it was still being processed and she requested it to be expedited (I thought this had already been done?). Now it has been another 5 days since she responded to me. I am going on 66 days since my reimbursement was approved with no check and no ETA of when I will get it.I have filed a complaint with the Better Business Bureau and Kia just responds stating my case is being worked on and to work with my case manager. And to note, my case manager, David, if he still is my case manager, hasnt responded to me since January 28th (28 days ago). This is insane. I just want my money. I have been charged 2 months of interest on my credit card now and still they cannot even tell me when to expect my check. I WILL NEVER EVER BUY A KIA AGAIN AND REGRET BUYING THIS ONE. KIA IS A JOKE.

Went to Kia help. They would call me to help with my car, so they charged me $26 dollars for a phone call I never got. They said they were unavailable for call but took the money anyway. KIA MAJOR TIME SCAM ARTIST, THAT ALL THEY ARE

I bought this car because of its stated fuel economy of 40 mpg highway and 29 mpg city. Three months after purchase, car has a recall for lied fuel statements from KIA. KIA would not take car back. Now a HUGE SAFETY PROBLEM. Both headlight flicker then shut off both in high and low beams while driving at night in traffic or on the freeway. Dealer has had car for five days and can not fix the problem and they wont even offer a loaner car as a replacement.

I have a 2003 Kia Spectra, and even after several repairs to fix the problem, it still cuts off or wont start. I am tired of putting money into this car with no results. I paid for this car with blood and sweat, and sometimes tears. A total problem!

Dont ever buy Kia. Kia has the worst after sales EVER and they sell you cars whose tires feather within 6 months - Nexen Tires. Dont ever buy with Kia. They suck and their useless experience has been bad bad bad bad bad. Kia SA will point blank refuse your request and maintain that they wont replace or meet you half way, if your tires are feathered after 6 months of purchasing a brand new car. Never mind if you bought the whole car including the tires, and you had crap service from the onset. They WONT meet you half way, they dont care about their customers. All they can say is Were sorry and thats it. They dont care about customer service and after sales services is putrid to the point of vomiting. Kia Paarden Eiland Cape Town should close down and Kia SA should get a new Customer Care Manager. Rather buy BMW, AUDI or even Nissan or Chevrolet - youll get much much better service. Kia will never come near anyones coat tails. They are useless.

Purchased a car, went to pick it up and close the deal. Said the car was moved offsite, they could not find it. Then they found it but could not start it, it was the battery, no then it was the fuel pump. They bring up a higher priced model and said take it or leave it. I had to have a car, they knew it. Then hidden in the lease and never disclosed is a $400 termination fee. I argue, they say they never disclose this after all it is 3 years away. Arrogant and unprofessional, might as well have been on a used car lot with bare light bulbs shining. Three letters and many phone calls to the owners, not a return - nothing. How about I am sorry. Stay away from this dealer.

Vehicle exhibited more frequent and louder squealing noise problems from steering. After service recall work was performed than before work was supposedly performed at Regal Kia Service Department. I am concerned for my safety when driving this vehicle now. Also there was damage to rear bumper licence plate frame like the car scraped the ground.

Recent purchase of a second-hand Rondo in Canada. So far the experience has been terrific. Price was fair according to all the comparison websites, generous warranty means I still am covered. Car appears solidly built. Very low servicing costs. Decent if not fantastic mileage. Loaded with useful options and very well designed. Dealer has been very accommodating and so far the relationship has been excellent.

Our problem seems minor when I read some of the complaints people have. The rear seat release, passenger side has broken which does not allow us to raise the seat back to a sitting position. This allows only one person to sit in the rear seat. The release was always balky but since it was used only sparingly we lived with it. Well it finally failed. If you look closely at it, the lever handle is connected by a flimsy plastic piece that broke. My dealer gave me price in excess of $600.00 to repair. Since we have 63,000 miles it is out of warranty. We were told to contact Kia Customer Services, which we have done with very little results. We have been waiting over two weeks for a response. We were told we could expect in two business days.

In January 2008, I bought a 2007 KIA Spectra from Kia Brampton, with a 5-year or 100,000-km. warranty. All went well until December 26, 2012 when the vehicle was at 99,950 km. The oil light started to come on and off. It was towed to KIA Brampton where they declared the vehicle okay but proceeded to empty the oil and place clean oil therein. I was told to return the vehicle every week for check up which I did every week until March when KIA finally confirmed that the vehicle did have problem. Then they told me they will contact me after they get in touch with KIA Canada. In March, they took in the vehicle and claimed to change the rings, which they assumed was the problem. However, within two weeks, the same problem resurfaced and I took back the vehicle to KIA Brampton. The car was checked and we were told by the Service Manager that the change of the ring was a goodwill gesture and the warranty has expired and in general, when vehicles reach the end of the warranty, KIA seems to think that people want to con them to recondition the engine and hence they would not be able to help us. KIA Brampton recommended that we contact KIA Canada re the problem.I contacted KIA Canada about the problem and was told by the Customer Service representative, Malia, on May 24, 2013 that the KIA could not assist me because the vehicle has passed its warranty period. I refuted this of course on the basis that the problem with the vehicle was detected before the warranty period expired. I asked to speak to a supervisor and after being put on hold for 15 minutes, I was told that the Supervisor was busy and but will contact me within 24 hours. On Wednesday, May 29, 2013, I finally received a call from a Sandy from KIA Canada about the matter. I again requested that KIA honor the warranty and fix the vehicle. Sandy said she had nothing to add to what Malia told me because KIA Brampton fixed the problem in March based on their diagnosis and now that the car is over the warranty period, KIA is not responsible for any repairs.

Why is the front passenger seat in a Kia Sorento about 4 or 5 inches lower than the driver seat? Granted it is a stationary seat but it feels like you have shrunk 4 or 5 inches when you sit in it compared to the driver seat? Also can this be changed???? Also the engineers who stopped putting the turbo charged engines in the Sorento and the 3rd row seat as a must have was not thinking clearly!!! Gerald **. Owner.

I bought this car in 2017 in September. Here we are in October of 2018 and it has a blown engine. I only have 95,000 miles on this car and bought it with 58,000. For such a new car you would think you would have years before any major issues. Car isnt even on any recalls. But here I am no car and still paying on this vehicle that is a new type of garden gnome now. I hate Kia vehicles and would never buy another ever again.

Purchased 2008 Kia Sorento brand new. Roof rails have started to leak only 3 months after warranty expiration and apparently I am not the only owner this is happening to. Spoke with Palm Kia (the dealer) in Ocala, FL and they will not help me in any way. I am elderly and disabled and purchased because of extended warranty which doesnt mean a thing to them. Also, ABS light continually stays on. I will NEVER, NEVER BUY ANOTHER KIA PRODUCT AND STRONGLY URGE OTHERS TO FOLLOW SUIT.

I have a 2008 Kia this is the 2nd Time this happened. When you fill up the car, it brakes down and cuts off. It is about $700 bill . Please help.

It started on Wednesday Sept 3, 2014, my Kia was lacking its get up and go. I called the dealership and told them that my car was running rough and had a hard time starting but no warning lights. They were able to see me the following Monday. According to the diagnostic test nothing was wrong but that the oil was in rough shape. I told them keep looking. After further review they determined that the fuel pump was bad. They replaced it and I picked it up on Wednesday. I only drove about 2 miles and could tell that the car was still not running right. I called the shop when I got home but they were already closed for the day so I called right away Thursday morning. They got me in right away and called me about 4 hours later letting me know that the Turbo was burnt out and that I needed to show proof of oil changes since I purchased the car (2 1/2 years ago!). I am still fighting this, I cant find all my receipts. I may find myself stuck with a car that only has 38K miles and a payment but not a car that can be driven. What kind of company is Kia? Neither the engine or oil light NEVER came on ---EVER! Yet if I dont find evidence of enough satisfactory oil changes (they say 8) then the warranty is void!! This is crazy --- does anyone have any suggestions. Thanks.

Problems with engine noise from my Kia Sorento 2012. Call dealer 6 times, no response to my call... My car shutdown on Freeway or highway twice, serious not a risk to take when I have my children with me. Very sad because its a lease and will return and lose my downpayment!

Kia says that I am not entitled to a rebate that has recently been given out for their vehicles, not providing the MPG that was claimed. The sticker of my vehicle claimed 34 highway/28 city, when in actuality, I am getting about 30 highway/25 city with an overall average of about 27 MPG with my driving habits which are conservative. All other Kia Souls are on the list to receive a rebate, but mine is not. Funny thing about it is that I remember thinking that I wasnt receiving the advertised MPG long before all of this became newsworthy. Thanks in advance.

I purchased a 2015 Kia Rio specifically for gas mileage and the GREAT WARRANTY. The finance manager at the time of purchase promised the world in regards to the warranty... As a result, I paid for the additional warranty so I didnt have to worry about repairs, etc. Well, not even a month later and 2 days before my first payment is due, the AC went out. Not to worry right!! I have Kias great warranty!! WRONG!! According to the Service rep a rock must have hit the AC compressor and created a hole in the compressor, therefore its not covered in the warranty. They are currently refusing to cover the repair. What a joke this company is. These companies can get away with anything... Unbelievable.

This is the first brand new car I ever bought. I bought it because I was sick of always having to fix my used car. I wrongly assumed I would not have this problem with a new car. I bought it in October. The acceleration sticks on gear change, but I didnt want to spend my life in the shop (again) so I deal with it. When summer hit, I found out the AC didnt work. I scheduled a service time. The guy on the phone was a bit rude but I chalked it up to him probably having a bad day.They dye the AC and tell me to come back in a week. Its still blowing cold, but I bring it back as requested. They cannot find the issue, so they send me on my way. Two weeks later, its blowing hot air again. I have to go back. This time they tell me the hose is broken and replace it. It took them 3 days to replace a single hose. While I am grateful I received a car to drive in the meantime, it was the most disgusting pile of garbage I had ever had the displeasure of driving. Whoever had previously owned this vehicle did not in any way take care of it. After day 3 of calling and waiting for the car to be fixed, I drove over to the dealership after work and vowed to wait until they took care of it, regardless how long it took. I walked in and they asked if I was there to pick up my car. They never bothered to call me.Today I had a flat tire. No spare in the trunk, which I had foolishly thought would be standard for every vehicle. I called the dealership and was told to call roadside assistance, which was free. Okay, fair enough, but if the tire cant be fixed, I cant afford to buy a new one right now, so I dont know if thats a good idea. I was blown off (same guy as earlier, still rude so obviously not just a bad day thing) and told to just call roadside assistance and go from there. I was also told that tires were not covered under the warranty, which was the only question he bothered to answer. Of course they arent.In all, because I did not have a spare tire, it took me 6 hours and a total loss of days wages to get a flat tire fixed, and surprise! Its covered under warranty. So not only was the guy rude, but he lied to me too. I have become more acquainted with the service staff at Kia in the last 9 months than I was with my mechanic in the last two years of my used car. I bought a new car to avoid that.I am very dissatisfied with Kia and their customer service. I requested a manager when I got there, to discuss the issue of the rude representative, and he never once showed his face in the time I was waiting for my car to be fixed. Because of that, I came here to post a public review instead of keeping the issue between me and the manager.

I have had one problem after another since I first bought my 2011 Kia Rio one year ago. The day I purchased it I didnt even make it home before the check engine light was on. Last month the car began to shake, jerk, sputter and did not want to accelerate. Loses power at times and this is very scary in rush hour traffic. Check engine light flashed then stayed on. After getting it checked the code read multiple misfires. I have had a tune up and 2 of the 4 coil packs changed when they went bad. After getting new spark plugs the problem still was not fixed. Thinking maybe I got bad gas I got the fuel system flushed. Still not helping so I went ahead and got another complete tune up, throttle body cleaned, fuel injectors checked, all from a reputable ASE certified shop near my home because the car doesnt want to accelerate and wont make it very far. After all these the problem was still not fixed. I took the car back to the same shop because they did not know what was going on. It turns out this particular make and model has a TSB (technical service bulletin) that affects the electrical system. The shop did all the work for Kia and is for certain this is the problem. They feel that since Kia knows about the alert they should fix the problem. The shop kept my car for 3 days because they were determined to figure out the problem. When I called the Kia dealership they said they would not fix it since my car is no longer under warranty and it is not an official recall. When I went in person to present all my evidence and invoices they would not hear me out unless I agreed to pay the $100 an hour fee to diagnose electrical problems. My car has been deemed unsafe to drive and was towed back to my home for now. How dare they know about the issue and refuse to fix it. I have spent so much money on this car not to mention paying car notes when the car cannot be driven.

I purchased a Kia Spectra from Enterprise Car Sales in Rockville Center NY. The first week of purchase, the car died. I come to find out it was the alternator. Enterprise/Kia Auto World at 2520 Hempstead Tpke East Meadow NY 11554 (mechanic: Rich; contact person: Jamie), replaced the alternator. Nine months later, the alternator goes again. The car was taken to Hillside Kia 153 12 Hillside Ave., Jamaica NY 11432. THEY replaced the alternator. Nine months later, the alternator went again and I took the car to a mechanic on Merrick Blvd. on 109 St. Jamaica, NY because it was out of the warranty and AGAIN the alternator was replaced. Today 8/23/11, the alternator went again. I felt that the car that was sold to me from the start was a lemon and I was looking to pay this car off BUT now i feel that I have been taken advantaged of as a consumer and I am looking for assistance as a consumer from your agency.

I bought my car in 2013. With it brand new, it had 25 miles on the car. There were issues from the beginning. Every time I took my car into a Kia dealer with a shop to look at my car they always said theres no problem. One of the last times I took it in they found it, my sub-frame was so loose that it was so surprising that I didnt get into an accident. I had a tear in my driveshaft boot, and a few other electrical problems. (They were all fixed after a year of driving the car.) Now this is why Im writing this review. I was in an accident in January 2015 (other persons fault). Her insurance worked really fast to get a payoff check to Kia. They got the check on February 28, 2015. It is now April 16, 2015 and they still have NOT processed the check and applied it to my account so I can get everything else taken care of. I dont understand how a HUGE car dealer has not processed this check and every time I call to find out whats going on and why they havent they say the same thing, WE DIDNT KNOW WHAT TO DO WITH IT. What how in the world do they not know what to do with it. Its been 2 months since theyve had this check and again every time I call and have to explain AGAIN, they tell me the same thing Itll be processed in 5 to 7 business days. I am so disappointed with this car company. I will never refer anyone to them nor will I ever go back through them again.

I leased a Kia Optima from Kia of West Nyack NY. I had paid for lease & wear coverage ($449) because it was my first Kia. I wasn’t sure if I would lease again from them. Didn’t want to get hit with a high bill at the end of lease. So 3 years go by I return my lease. Get my cost $750 end of lease fees. Which would have been fine if the dealership didn’t pocket the $449. They never purchased the coverage. When I called the company to file my claim. The paperwork & brochures were from. They said they never worked with Kia of West Nyack. WOW bunch of crooks! They were selling the dealership & knew I wouldn’t know until 3 years later. This company didn’t make it right. Which tells me a lot about How they care about their customers. All I asked was for $250 of additional cost. The other monies I would have had to pay regardless. Don’t buy Kia!!!!

It went from some noise to the rod going through the motor block in a matter of a minute. 2012 Kia Sorento. I put easy miles on my cars. Never have I had this problem on other makes and I usually keep the cars much longer. Now the Dealer is offering me $500 for the car. I just put more than that into brakes. This kind of built-in obsolescence will not keep me coming back.

My experience with Kia Roadside Assistance has been a very positive one so far. If I need any type of roadside assistance, I give Kia Roadside Assistance a call or I use the app that is on my phone and begin whats needed to get the wheels turning as to me getting taken care of. Every time I have called Kia Roadside Assistance its usually concerning a battery dead issue. Someone from Kia Roadside takes my information and sends someone out right away to give me assistance. The wait for the technician sent out by Kia Roadside Assistance is never a long wait. The technician from Kia Roadside Assistance is usually kind and straightforward offering help and then solving the problem in what I feel is record time. So, based on my experiences with Kia Roadside Assistance this last year and a half Im well pleased.

Do enjoy navigating bad telephone menus and listening to worse music for hours on end, while praying that a minimum-wage customer service rep will pick up? Then you will love Kia Motors Finance. Impossible to deal or even communicate with. I will pay off my vehicle, even though financially disadvantageous, to avoid dealing with these incompetents ever again. Avoid like the plague.

Supervisors very unprofessional. Also something must be wrong with dealership. I wasnt supposed to pay so much money and Kia owes me over $500. To get that $500 I fought, pull teeth. I mean they kept on changing dates on me. They kept on give me the run-around. This is Kia Financing people, Kia Financing. Theyll rip you off. Take your money and then tell you to go to hell and take a chill pill. Im a first responder from 9/11 okay and this is the way they treated me. If it was in that I just bought my car I would just trade it in or burn. People not supposed to be disrespectful like that to a customer no matter who they are Finance supervisor whatever. This Finance supervisor I hope the CEO will see this and fire you. I talked to her today. 22nd of February. Look it up. Youll find out shes a miserable individual. She told me to take a pill to relax. No its so relaxing when you disrespect somebody who served this country for 32 years. And you probably wasnt even born then. Kia Financing that will charge you an arm and a leg. Im stuck with a car paying $500 a month and I could buy probably BMW or Mercedes and pay that much. But other than that if it wasnt for the dealership done helping I wouldnt had no money to eat. Because Kia Financing is fraudulent they dont care who you are. The supervisors should be all fired instantly and replace with people that are more knowledgeable and more public relations than being a nasty hag. That is my complaint. They are the worst horrible people to finance through. The dealership I got it from is great, but the financing company Kia - the Better Business Bureau and everybody else is going to find out about how bad they are. Dont piss off a Marine.

I have received my 2nd safety recall on my 2010 KIA Soul which I bought brand new at Terry Reid KIA in Cartersville, GA. I had to relocate to Green Valley, AZ in 7/13 to come under the treatment of a highly specialized physician after becoming extremely ill as I was unknowingly put into a hazardous toxic mold environment at a resort which we eventually found behind all the wallpapered areas -- this facility had been infested with this toxic molds, come to find out, for years with no action being taken. I am now multi-chemically sensitive and cannot be in any dealerships where there are smells and odors as it will complicate my situation even further. I was just directly exposed to poisonous pesticides at my complex as management did not put up advance warnings as to when these would be used around my building and have been extremely ill as a result. I have a KIA Soul which must be repaired and am unable to get it to the closest dealership (over 1 hr one-way from me) due to my health conditions, and this will take at least 3 hours to repair. I have emailed KIA Consumer Services to get my car towed into Jim Click KIA in Tucson to get this unsafe situation fixed. I would have to stay with my vehicle in an environment that I cannot be in as this is being repaired; no one to pick me up here, etc. So, we will wait and see what KIA will do to help me with this dilemma.

I have had a terrible experience with Kia Motors and their Warranty Administrator. My 2012 Kia Sorento broke down during a 2 hour trip in November 2013. We had the vehicle towed over 50 miles (which Kia roadside assistance said they would not cover, but per the service dept/manager at the dealership all costs related to the breakdown would be covered) to a dealership that would service our vehicle on a Saturday located near our home. We had no choice as my wife and I share this vehicle and dont have any other means to travel to work. Rodeo Kia (the dealership) in Avondale, AZ has been very cooperative all along, and eventually (vehicle was in the shop for 1 week) the entire engine was replaced. But, we have yet to be refunded by the Warranty Administrator for the cost of the tow. Around $200.00. I am seriously disappointed as I have had to continuously contact the dealership to have this completed and I continue to receive answers in regards to blaming the Warranty Administrator. Ive been informed not only that the Warranty Administrator was changed, but that the dealership is now speaking with consumer affairs as well. This has been the most frustrating experience I have had as the problem continues to linger on.

We bought the car in 2006, since that time we have taken the car in many times for mostly bad electrical problems. Each time they so call fixed temporary, then next time more charges and waiting for parts that never came in, and/or new workers didnt know what was going on. This Friday taking car in for oil and burning smell in dash board, guess what, $89.00 just to look at, oh maybe even more. We are done with Kia.

Why did my valve stem for my 2010 Kia Soul break? This will cost me $200.00 to replace. I love driving my little Kia. I was told Montgomery Kia/Chevrolet Preston Hwy Louisville KY personnel that, it is not covered under bumper to bumper warranty. They said that it is manufacturing defect and it was not broken by them. The stem is not covered by the warranty. A reason why it broke is that a long stem air hose chuck was used to replace the air. Individuals wiggling the long extension air chuck can bend and break off the computerized air valve. I believe in keeping good air pressure in my tires saves gas and tire wear. I believe that whether I had used or service attendant had used a shorted air stem chuck on this valve stem to this tire. It still would have broken off. And when the air hose extension chuck used on this tire, air hose was removed for air stem of this tire, the stem came with the extension chuck. This tire on the driver side front has several times registered air pressure was low on my dash lights the last six months. The tires on vehicles sometime lose air pressure. The weather changes from normal temperatures to lower cold temperatures.I was told by one of Montgomery Kia technicians that this is manufacturing defect of the company that makes this computerized valve air stem. While I was making an appointment with the dealership to replace the defective stem, the air stem on this tire had lost air pressure while my Kia Soul was in motion on the highway. This would be considered a blow out. As my Kia Soul was sitting still, the tire went flat immediately.I have very good records of service done on my Kia, which all recommends service checks have been done at Montgomery Kia. The manufacture defective valve stem broke and deflated at car service station. I had them replace the air stem with regular valve stem, which since 2008 most vehicles have this feature letting you know when tire pressure is low. This is a very good feature on my Kia. By the way, if anyone has a Hyundai 2008-2012, you have the same computerized valve stems in your tires like mine. Valve stem on a tire before 2008, you basically had to rip up the metal rim of a tire or unscrew the core of valve stem out for a tire to go flat, not because the valve stems were manufactured with defect parts. The computerized valve stem to me has alloyed (metal) fatigued. I believe in safe lighter vehicles, but you need dependable tires, rims and valve stems on the vehicles. If your engine blow-up, you will come to a rolling stop. If your computerized valve stems break on one your tires, you may be in an accident.If this manufacturing defect from a company that produced this computerized valve stem to me, should this be a recall from Kia. How many vehicles that are on the road that this company manufacturing defective computerized valve stems? How many Fords, Chevrolets, Hondas, Toyotas and Kia on the road today?

2016 Kia Soul. 23500k miles on it... engine started making a noise while accelerating slowly. Checked the oil. It was low but in serviceable area of dipstick. Checked for leaks, including checking the filter. Took it to the dealer and the check engine light came on for the first time. Dealership is now saying that the oil filter was loose and all of the oil leaked out. The oil was not changed at the dealership so this is their tried and true way of denying the warranty. They used to void the warranty outright if the change was not at the deal but now they say the part failed. This car has been to the dealer two times for oil related issues. The first time oil was leaking after they changed it and they blamed the drain plug failing. Before I took it in that time I checked and the plug was loose. Of course this was covered under warranty because they messed up but would not admit it. This time, they blame the filter and claim oil was all over the underside of the car. ODD!! I was under the car to check it 20 minutes before it was in the deal ship and there were no leaks found?? Now the outcome is a blown engine that Kia blames on faulty service. Dont touch them.

The KIA Soul is advertised to get 27-34 miles per gallon. I have owned my Soul for 2 months and have logged just under 3000 miles. I have it on the Economy Mode and am conservative about how I drive. But Im only averaging 23-25 miles per gallon. I drive to different locations, usually a 70-80 mile round trip, at least 50 miles of which is freeway. Needless to say, Im very disappointed with the mileage. Its not even hitting the low end of 27, and its nowhere near the expected highway mileage of 34 mpg.Now onto a totally different subject, the Mr. Sandman commercial. Sheesh. They objectify women and men. They show beautiful sexy women and big burly muscled men in super macho endeavors like sawing logs and fighting. So? Back to a real problem. My mileage isnt what the TV commercials or the window sticker represent. The only reason I was even looking at a new car was to increase my mileage - by at least 10 mpg - from my beloved Pontiac Aztek, which averages 20 mpg. Anyone else have this mileage shortfall with the KIA Soul?

We bought a new Kia Soul from Doug Smith Kia in American Fork, UT on Dec 31, 2014. Drove home to Texas and noticed a rhythmic, vibrating, humming noise when we cruised at highway speeds. Possibly this is some kind of harmonic balance problem. It has gotten a bit worse as we have driven the car. It now has 2000 miles on the odometer. Took the car to local Kia dealer in Amarillo, Tx, Petes Car Smart, and although the two head mechanics rode with me and clearly heard and felt the problem, they could not make a diagnosis. They had the car for three days, said they had calls into the Kia engineering tech dept., but could not get help. They had me drive another brand new Soul right off of the truck, and it did the same thing. The head mechanic rode with me and he heard and felt it, too. We are not sure what course of action to take now.

I have had 4 Kias now, 2012 Rio and 2014 Soul both 4 years, 2017 Sportage and 2014 Optima. No problems with any of them but we are low mileage drivers. A word of warning, there are recalls on the 2011 to 2014 4 cylinder engines for failure. Also, get your oil changed at the Kia dealer, their filters are very good and have a unique property of allowing oil to pass thru on start up. Do not use 5w20 in over 60F weather, its a government scam to get better gas mileage, use the owners manual to determine what viscosity you should use, during the winter I let them put in their 5w20, during the summer I insist on 5w30. I hope not to have the problems I have read about. Good luck.

I inherited my parents 2003 Kia Spectra. I was driving it on the freeway when all of a sudden the right rear tire froze up causing me to have to pull over to the small shoulder in the inside lane. I immediately put on my hazards as I was still halfway in the lane. I turned the car off then back on again. I was then able to continue on to my destination. When I got into the car again to go home, it seemed to run fine. Then when almost home it did it again. I was luckily close to a Les Schwab who said it was my brake lining, which had broken in half. They said that it has been happening to 2003 to 2005 Kias, they had three just last week. I have heard of no recall for this problem, but something needs to be done about this before someone is killed. I have to have them repaired, which cost me $270.

I rear ended a woman, of course on accident but the impact was so hard that I couldnt find my glasses and my chest was hurting. At first not so bad but as this day wears on, it gets worse. I was wondering why the bags did not go off. Had I not been wearing seat belts I know for a fact that my head would have gone through the windshield. Other than that, I really loved that car. It had about close to 100,000 miles on it. I should have taken pictures. It was totaled after all the money I put into it. Very disappointed.

I bought a new KIA Rondo in Aug 09. It had powered mirrors on the sun visor. It was hardly used on the first year. Later, when my wife started using them on the co-drivers side, they got hard and started cracking. Within six months, it cracked and become inoperable. Later, when I tried my side, first thing I observed was that they were already repaired with glue and when I started operating them more often, that one also broke like a crispy wafer. When I complained about this to Southtown Kia in Edmonton South, they refused to replace it. They said its not covered by warranty and asked me to call customer experience department at 1-877 542 2886, who said that they cannot do anything and talk to service again. Now they are passing the ball to each other and nothing is done.

I purchased a KIA Sorento in 2013. It was brand new. In 2017 at about 30,000 miles, it started producing a lot of blue exhaust. It continued to produce the blue exhaust, so I took it into KIA Roseville to get it serviced. They changed the oil, did regular maintenance, and checked out the problem. When I went in to pick up my car, they said everything was fine, and there was some sludge, but it should work its way out. They also told me to call them if the problem persisted. The problem did persist, so I called KIA Roseville, and asked if I should bring the car back in. They said that the problem was probably caused by the sludge, and that I should just continue driving on it to work the sludge out. Well, I kept driving on it, and even drove from Sacramento to San Diego. When I got back from my trip to San Diego, my car started making a strange noise. I called KIA, and made an appointment to get it checked out again. I took my car in, and this time they told me my engine was about to fail, and that we needed to replace it. They also said that KIA would probably not cover the warranty, because we were missing some of our maintenance-receipts. They told us that there was excessive sludge. What kind of car gets excessive sludge in the engine at 30,000 miles? Oh, and mind you, I never had one warning light go on in the car. Well, it turns out this problem with KIA Sorentos, and other models, is happening everywhere. I have found hundreds of views with the exact same problem.

Bought the car online. Flew into the Salt Lake UTAH Jerry Seiner KIA to pick it up. No test drive no vehicle inspection just buy and drive! Got home opened the hood to find significant body damage repair! Called no help. Showed me a forged document of acceptance! Police notified! Beware!

Would never purchase another KIA. Customer service is horrible!! I was in a car accident in July. It’s current Nov and I still have no parts available for my Kia Sorento. Finally reached out to KIA customer service. Not sensitive to “valued customers. Spoke with a representative who could care less about how long I have been waiting for parts. She did the very least to so called solve my issue, then went as far as to say, What did I want KIA to do?. Ummm yes I know it’s a pandemic but seriously 5 months for parts. Terrible.At least care for your customers situation caused by a lack there of parts. O and then waited for a supervisor to call back next day and he expressed even more lack of customer service skills and showed he did not care at all. Had I known KIA could not provide parts for their cars, also had customer service as HORRIBLE as this, KIA would not have me as a customer at all! RUN far away!! KIA please train your staff that customer service goes a long way for paying valued customers.

Kia Sorento - My family and I have almost died numerous times due to gas flow being shut off to engine... nothing like switching lanes on interstate and all power just gone in three lanes of heavy traffic. Had problem fixed $2600 for a sensor. Less than a year later starts cutting power again. Dealership tells us there is nothing wrong and now here we are, thank God, the semis missed us. Back at dealership for same part... Thanks, Kia.

I brought my car in for 15,000 miles maintenance. Alignment way off; told me they couldnt fix it 100%. I asked why and they said something must be bent. I asked them what? They replied they didnt know. Told me I had recall for front right axle. They had to order the part and would recheck wear on tires to see if their incomplete alignment caused any issues. So about a month later I brought it back in and they said wear was fine, replaced right front axle and I had hope that was the reason the alignment couldnt be fixed 100%. They knew I was going on over 2,000 mile trip for sons wedding. I have no shimmy, although alignment isnt 100%, it still seems to be okay. About 100-150 miles from destination, have EMTs pull up on right side of my car and roll down their window. We roll down ours and they point to my passenger rear tire and then angle their arm. We pull off immediately and sure as heck my passenger rear tire is bent inward at top, around 11 oclock. I drive 50 mph rest of way, check alignment and Im not pulling any worse than before. I call Kia Roadside assistance and they come tow my car to local dealership. They didnt look at my car immediately, but had only had it 2 hours and call me and let me know that my front passenger strut is bent (Why didnt the dealership notice this when they replaced the axle on that side, or when they couldnt correct the alignment 100%). If it took this dealership less than 2 hours to find the bent right strut, why didnt they find it? Why didnt they look. Supposedly going to cost me $680 plus tax to fix (Not under warranty... WHY??). I hit nothing, I ran over nothing. Is this possibly a recall issue, or should be a recall issue and due to strut being bent, it bent my back right tire inward. Supposedly once strut is replaced and car is realigned, my passenger rear tire will straighten out. Im not stupid. Maybe because Im female they think I am, but Ive worked on cars for over 25 years. Im betting that my rear passenger tie rod is bent. I even mentioned it at the dealership, in the service department, but they are adamant that itll be fixed once the strut is replaced and the car is realigned. They have already said that they could tell I didnt run over or hit anything, so why am I paying out of pocket anyway? Isnt it supposed to be under warranty? If the tie rod is bent, isnt that the fault of the dealership that did my original alignment and told me that they thought something might be bent, but didnt look for it? Then again when they replaced the passenger front axle (recall) and didnt notice it and still couldnt get it aligned? Shouldnt they pay for this? Im frustrated and angry, first for them treating me like Im stupid because Im a girl and girls dont know anything about cars... BS, and then when Im suggesting itll be more than just the strut, telling me that Im not qualified (another way to say that Im a girl and girls dont know anything about cars) to think that..... And they are the experts, yet they didnt even look for what they thought was bent. I mean they literally said we think something is bent and then didnt look for it. Whats wrong with that picture? Annoyed, from California and Stuck in Illinois until my car is fixed!!!

I bought a 2018 KIA Soul in May of 2018. There was no visible signs of rust on the car at the time. After about a month of driving it I took it to the car wash. At close inspection after the wash I noticed rust on the lower part the back passenger doors (both sides of the car...same place). I contacted the KIA dealer, they took pictures and sent them with the info to a corp. office somewhere. Their response was that the rust was caused by an outside source and they would not cover it. So I contacted KIA in Cal. Got the same answer. Thats Bull. This is a new 2018 car...it should not have any rust on it, plus they should have took measures to prevent such an occurrence. I would not have bought the car if the rust was visible when I looked at it. Im still waiting on Higher Up to make their decision at the KIA Corp. in Cal.

The last time I checked, kids still watch TV. Your ad just looks like you are trying to be cool, however, it just makes the company look careless. No one needs to hear that, and parents dont need another thing to explain. Do the right thing, and be a better leader for everyone! Correct the ad, so we can see your company be what you want it to be. Give your best, and youll be a winner!

I am disgusted with the Mr. Sandman Kia TV commercial. How dare you use women in such a sexist way? Which planet are you from? MaxoMax Galaxy Triple Y? Get a life! Get real! I will never buy a Kia. I will tell my friends and relatives not to get a Kia! Sexist people!

I am writing in disgust at the way you extort money from Kia owners for services. I have the most basic Kia Picanto you can find, it is a three cylinder with no extraordinary features. In fact I would class it as a “Tin Pot” car. I purchased it second hand last year and since new in 2012, it has only done 22000 and three thousand miles this year with me. I chose your car for only two reasons: 1. It falls under the category of no Road Tax. 2. It is a small engine which means lower costs. AS I AM A PENSIONER COST IS IMPORTANT TO ME.You advertise that you give a Free Seven Year Warranty in all your adverts, which I found out too late is incorrect when I needed to put it through a service, which is a stipulation to keep the warranty. And your KIA garage in Bedford, quoted me a staggering £300 plus for the service, where I could get a Tin Pot car like this one serviced for £100 from my professional mechanic, who works in the trade and for a reputable garage that I have dealt with for over twenty years, or another VAT garage for £150.This suggests that your Warranty is not free and you are tricking vulnerable customers into buying your vehicles expecting good customer care and service. This is disgraceful and unethical and deceitful!!! It would be better to state that in order to have the Seven year Warranty, one has to purchase it on an annual basis and all your prospective customers would be prepared and either buy your cars or go elsewhere and not commit to this daylight robbery by overcharging innocent customers. Where is your Moral conscience and Honesty?

Kia has a great warranty. I am 6 ft 4 in tall and can wear a hat while driving it. It is not great on comfort, but for the price is one great value; I think it is the best car for those who need dependable transportation for a value. Retired folks, because it is easy to get into and back out of. Most cars you either slide down into them or climb up to get in.

Leased an awesome car for 36 months. Great shape when we turned it in. Waited for the final bill for the turn in fee ($400). When the bill came they soaked us for another $500 for wear and tear on tires though our mileage was less than the agreement. BEWARE.

We will never buy a Kia again. We have a 2011 Sorento and the 100,000 miles or 10 year warranty only applies to the first owner. We bought the car at 1 year old with only about 18,000 miles on it. The second owner warranty is only up to 60,000 miles. The transmission failed a little over that. I started looking and found the Kia Sorento does have a lot of transmission problems. They are fixing some of the 2-wheel drive Sorentos but as of now, not the 4-wheel drive. We took it to the dealer and was told they may do a good faith fix. Of course they came back with a NO. We had no choice but to pay $2400 to fix it. I have also read that people are on their 3rd transmission, so I can see why Kia only guarantees it for 12 months. They know it be break again, so we will sell it very soon. I find this completely unacceptable for a well kept 3 year old vehicle.

2016 Kia Sorento - I purchased new and have less than 5000 miles. The rear lift gate opens randomly. Press unlock, up comes the gate. Car unlocked? Open door and up comes the gate. Took it to the dealer and problem would not replicate. Anyone else have this issue?

Kia Soul 2014 is a sham!!! The gear transmission in this car is nothing to write home about. The car is slow to accelerate, jerks back then forth into gear around 20-40 mph. My battery died less than 1yr 6months into me owning the car. Theres no cd player in the car which is truly the least of your worries. DO NOT BUY KIA PRODUCTS! YOU WILL SURELY REGRET IT.

Last July we bought a new 2014 Sorento LX. Its a great vehicle, we love it except for one thing, the AM part of the radio sounds terrible. Its so fuzzy, raspy, its difficult to listen to. Ive taken it back to the dealer 3 times for service. The radio has been swapped out along with some circuit board at the base of the antenna. No change. Does anyone else have this problem? Is there a fix for it?

I bought a Cadenza 2011 (brand new) from Saudi Arabia, Dammam branch. Vehicle VIN no: **. The car makes very strong sound when I just run the engine on. It is strong enough to shake the car. Anyway, the car was checked by the KIA agency in Dammam more than 8 times, due to the regular checking every 5,000 km and other checking for the particular defect as well. They promised me after every check that theyll fix the damage, but actually it is not fixed yet. I ask you, as you are the main center to deal with and stop them giving bad picture about KIA product by manipulating with their customers. I need the car to be fixed, if it is fixable or changed with a new one if it is manufacturers defect, as soon as I will not be forced to complain at the costumer production affairs or complaining on the daily newspaper. I appreciate your cooperation and thank you in advice for your quick reaction.

I have a top of the line Kia Cerato 2010. I am frustrated with its sun roof. I went to the agent in Egypt on 10/13/2011 to fix the problem but they told me that the spare part cannot be found and to date, 3/20/2012, it still hasnt been found. I think the problem is with the roller. Please fix this problem because this could tarnish the reputation of Cerato. Thanks for your help.

Im tired of hearing that Kia is the best deal for the new economy! What new economy? Is this something our government is telling you to say. Because thisis the worse economy I can remember since the late 1970s. They didnt say anything about the economy through the holidays. Please!

I was taking my son to the hospital. The hospital we use is about an hour away from our residence. Three deer crossed the roadway. The last deer got confused, started to run back my way so I swerved to miss it. I hit loose gravel but did not know that when I did that it had ripped the oil pan off the motor. It stuck the throttle on and brakes useless. So I had no brakes and the throttle was stuck on. The van struck the embankment head on which was steep because at the top was a railroad track. The same track AMTRAC uses. Anyway after hitting the embank the van proceeded to hit a guide wire which pressed the hood into the motor and left scratches all over the van. It spun the van around, both sides of the van were hit against the pole, wire or embankment or ditch. The van proceed to climb the embankment, no brakes with the throttle stuck. I knew the other was going to be a roll because we were at an angle. Black smoke was pouring into the van. I am scared of black smoke (I was in a house fire 3 years ago. I was the last one out and suffered 2nd/3rd degree burns. I was life lined to Springfield). I couldnt see my son. I could hear him, he would answer me, but I could not see him. At the top of the tracks I heard him say we are going to roll. I said the airbags will deploy. How wrong was I. Just by chance that last tire was hanging onto the track. There was o2 tanks in the van (because of the fire 3 years ago, I burnt my lungs... I inhaled the flame). My seat belt did not lock. I hit the steering wheel, my breasts are bruised. I have a hernia and cant find an attorney that will go up against them. MY son had to have 12 stitches in his leg. I went to the hospital by ambulance because I couldnt breathe. NONE OF THE AIRBAGS DEPLOYED. So much for 5 stars. MY SEAT BELT DID NOT LOCK. I HATE KIA.

I purchased via bank loan a 2008 KIA Sorento SUV Ex AWD in January 2016, sold to me for about $9,995.00 with 60,000 miles. I probably still owe about $7.000.00 to the bank. Initially when I first drove it, my son-in-law noticed it had a loud noise. I accepted the noise coming from the rear considering it was just the design of the car. Not yet one year, I have a continuous unresolved check engine light, that no mechanic shop could resolve, which eventually meant, to take it to the dealer for resolve. The mechanic there could not find its problem, because repairs made previously for the specific code for the unresolved check engine light. So mechanic at Dealership resets the light to off, but mentions, my model year vehicle had a 2010 technical service bulletin (TSB-023) that the rear differentials can be bad in this model year vehicle causing bearings to wear out, and recommending new rear differential replacements. So I find having a bad rear differential is unsafe to drive. That Toyota issues Recalls for bad Rear Differentials. But KIA gets away with not having to issue Recalls, only Technical Service Bulletins for bad Rear Differentials? The Dealership was aware by receipt of Technical Service Bulletin issued in 2010, that this car could have this problem. As consumer, I am not a mechanic, and kept in the dark for a bulletin I would have to buy to learn all the faults about my model year car. How is it one manufacturer (KIA Manufacturing) does not have to issue recalls for Rear Differentials? That is why it became issue for Technical Service Bulletins because so many KIA models have this problem. But is not a recall? And yet, bad rear differentials are recalls with other manufacturers.I researched my car prior to deciding to purchase it. I found no repairs, nothing major performed on the vehicle, leading to me, I had a sound car. But it also answers it wasnt inspected for the Technical Service Bulletin issue. No mention about any inspections for recommended Technical Service Bulletin issues. Advise all consumers purchase a technical service bulletin for your used car you ever decide to buy. Not every issue is decidedly recalled. Although with other car manufacturers, a bad rear differential is recalled because it jeopardizes safety, i.e. Toyota. And how KIA apparently doesnt have to recall their 2008 KIA Sorentos for bad rear differentials, which are proven common issues with this model year car makes me question are they allowed to have numerous KIAs with bad rear differentials in Technical Service bulletins and not have this issue as recalls? One person had their KIA wheels lock up suddenly while going down hill, and the vehicle slid sideways when the wheels locked up. What I am really getting to... it this practice allowed? Make every issue a Technical Service Bulletin, even if it jeopardizes safety? Or, is it up to the manufacturer to determine what issue is safe or unsafe? I just feel like I am being deceived and puts my car at risk to my life and the lives of others on the highway because of possible deception or fraud.

After driving a Kia Rondo for over 100,000 miles, Ive had no mechanical issues and feel I should have!

KIA step up and honored the engine replacement. They stated they were going to do this as a good will gesture. I thank them for their reconsideration and glad to see they recognize loyalty.

I have a 2014 Kia soul with less than 20k, owned it 1 1/2 yrs. Noticed the clear coat on my wheels is starting to peel off. I notified the dealer and he told me to bring it in to take pics and send it to corp. but he also said they probably will do nothing. I have owned three Kias, this is Definitely my last.

First off - I bought this car not knowing that a set of 4 tires would cost me $900 or that a set of brakes would be nearly that much. The paint came off of the shifter knob almost immediately, the finish came off both the front and back emblems shortly after, and the rims scratch so easily all you have to do is THINK about a curb. That being said I DID love my car for a long time and it was very babied. Oil changed every 3k to 3.5k, but at the last oil change something happened. I have no idea what, but ever since then it has leaked oil. I took it back to the oil place twice. Both times they said it was the gasket, put a new gasket on, washed the oil off the underside of my car, and sent me on my way. STILL leaked.I then made an appointment at the Kia dealer. Well not just any mechanic can look at it, I had to have a master mechanic look at it. This involved me dropping it off on a Saturday, picking up a loaner, and then picking it back up on Monday after work. Well after $170 for the diagnostics that HAD to be done to determine the problem I was told that the oil place had not tightened the plug properly. They tightened the plug, topped off the oil, washed the underside and sent me on my way. One week later I leave for work to get a call that there is a big puddle of oil right where my car had been parked!!! So I message the dealership online saying that I can not call them - long distance calls are a no-no at work. I ask them to please have the service department call me ASAP as my car was just in but is still leaking OIL! 4 hours later NO CALL, I message again. 2 more hours later NO CALL.I am seriously at the end of my rope with all of this and here is the bit that just puts the icing on the cake... while it was in for the oil leak I decided to have tires put on (I opted to do two now for $400 instead of the whole enchilada at once). WELL I picked up my car and went on to run errands. After one stop I was walking up to my car and noticed that there was a strange and very new crinkle underneath the drivers door on the frame area. I thought how strange and decided to look at the other side... same thing!! So the only thing I can figure is that at some point during that POINTLESS service appointment they drove my car onto the lift incorrectly causing compression-like dents under my driver and front passenger doors!!! Oh and my backup camera conveniently fritzed out right around 70,000 miles - I cant remember what the exact mileage is that the stereo/navigation is no longer covered by warranty, but I do know that mine no longer is and it is $500 for a new one!! I am beyond disappointed with Kia - the car, the dealership, the customer service, all of it!!!! Boooo!

My 2013 Kia Soul keeps chugging and does not want to go. Have had it in the shop numerous times, nothing wrong with it. I decided to keep dumping the fuel cleaner in. Seems to have helped. I quit and now chugging away with 19-23 mpg on highway. Feels like there is a drag on the engine all the time then all the sudden it will go for a couple days in the 30 mpg. Sick of it!! Being stuck in traffic with a chugging car is sickening!! Plus the paint is coming off the bumper. Piece of crap!!!

I will start off with what everyone is thinking when reading these... Yes, I am only writing this because I am angry and if my experience was just normal I would probably not write anything, but they earned this. I am currently going through the passing of my mom and all the challenges that come with it. I returned her leased car 2 months early, even though she has multiple letters offering her deals to bring her car back early because it is in demand. Then I receive the bill in the mail weeks later advising she owes $950 for returning the car early and $65 for wear and tear which just seems made up. I attempted to discuss with them, but they said they would not talk to me if I am not on the account. I got the email to send the proof of what happened and sent in what was necessary. I sent it 3 times without any action. I called and finally got the one helpful person to help me with submitting these documents. A few days later I got a letter saying sorry for my loss and asking me what I plan on doing with the car. How is this not a joke? They had the car for over a month. I submitted a complaint to Kia America and after passing the 48 hour waiting period, I heard nothing. I just submitted an updated complaint as I just got another letter in the mail for my mom, thanking her for returning her car and another bill, as if they never interacted with me before. I guess they are playing ignorant to get to the strategy of what one of their workers said, Why dont you just ignore it for 120 days and then it will just go to collections. Thank you Kia, thank you for absolutely no help and adding more stress to the most stressful and sad time of my life.

2013 Kia Optima Hybrid - I have taken my vehicle to the Alhambra dealer 4 times due to a clicking noise on the brake and accelerator every time I would come to a light or a stop. The first 2 times they would fix it and then the noise would come back in a few days. The third time they did not find any noise which is irritating because I would hear every single day. The fourth time I went on a ride along with a mechanic and he clearly heard the noise so they had me waiting there for 4 hours till they told me I had to leave the car for further inspection. The vehicle was left at the dealer on 3-14-2018.As of today I still do not have my vehicle and they did not offer a rental or anything, I have been getting rides to work and back home and neither did they give me a date to pick up my vehicle. I call on a daily basis for an update and they just keep giving me the runaround and the majority of the time they do not return my calls when I leave voicemails, I also opened a case with KIA and the supervisor that has my case does not return my calls or emails either. I have never ever experience this kind of problem with any vehicle or any dealership. I am still under warranty with them but with no help on their behalf. This is really frustrating.